HP ProLiant ML570 Generation 2 Server
Maintenance and Service Guide
January 2004 (Fifth Edition)
Part Number 223958-005
© 2002, 2004 Hewlett-Packard Development Company, L.P.
Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation.
Intel and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States
and other countries.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The
information in this document is provided “as is” without warranty of any kind and is subject to change without
notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such
products. Nothing herein should be construed as constituting an additional warranty.
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
January 2004 (Fifth Edition)
Part Number 223958-005
Contents
About This Guide
Audience Assumptions............................................................................................................................... vii
Technician Notes........................................................................................................................................ vii
Where to Go for Additional Help.............................................................................................................. viii
Integrated Management Log ............................................................................................................... viii
Telephone Numbers ............................................................................................................................ viii
Chapter 1
Illustrated Parts Catalog
Chassis Components Exploded View........................................................................................................ 1-2
Chassis Components Spare Parts List ....................................................................................................... 1-3
System Components Exploded View ........................................................................................................ 1-4
System Components Spare Parts List........................................................................................................ 1-5
System Tray Components Exploded View................................................................................................ 1-6
System Tray Components Spare Parts List ............................................................................................... 1-7
Chapter 2
Removal and Replacement Procedures
Safety Considerations................................................................................................................................ 2-1
Electrostatic Discharge ....................................................................................................................... 2-1
Symbols on Equipment ....................................................................................................................... 2-2
Accessing Server Components .................................................................................................................. 2-4
Extending the Server from the Rack ................................................................................................... 2-5
Opening the Hot-Plug Door ................................................................................................................ 2-6
Removing the Front Bezel Door (Tower Model Only)....................................................................... 2-8
Removing the Rack Bezel (Rack Model Only) .................................................................................. 2-9
Removing the Access Panel................................................................................................................ 2-9
Opening the System Tray.................................................................................................................. 2-10
Memory ................................................................................................................................................... 2-11
Parts of the Memory Board............................................................................................................... 2-12
Memory Board LEDs and Icons ....................................................................................................... 2-13
DIMM Installation Requirements ..................................................................................................... 2-17
Removing a Memory Board.............................................................................................................. 2-18
Removing a DIMM........................................................................................................................... 2-20
Installing a DIMM ............................................................................................................................ 2-21
Installing a Memory Board ............................................................................................................... 2-22
Configuring the Memory .................................................................................................................. 2-24
Hot-Plug Procedures................................................................................................................................ 2-25
Hot-Plug Power Supplies.................................................................................................................. 2-25
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
iii
Contents
Hot-Plug Fans (Processor and I/O)....................................................................................................2-27
Hot-Plug Fans (Drive) .......................................................................................................................2-28
Processor Air Baffles.........................................................................................................................2-29
SCSI Hard Drives..............................................................................................................................2-30
PCI and PCI-X Hot Plug Expansion Boards .....................................................................................2-32
Preparing the Server for Non-Hot-Plug Procedures.................................................................................2-36
Powering Down the Server................................................................................................................2-37
Extending the Server from the Rack .................................................................................................2-38
Removing the Server from the Rack .................................................................................................2-38
Non-Hot-Plug Procedures ........................................................................................................................2-40
System Battery ..................................................................................................................................2-41
Processor Power Modules (PPMs) ....................................................................................................2-43
Processors..........................................................................................................................................2-44
Expansion Boards..............................................................................................................................2-46
Hot-Plug Expansion Board Basket ....................................................................................................2-47
PCI Backplane...................................................................................................................................2-48
System Tray.......................................................................................................................................2-51
Power Backplane...............................................................................................................................2-53
Fan Basket .........................................................................................................................................2-54
Processor Fan Bracket .......................................................................................................................2-55
Drive Air Baffle.................................................................................................................................2-56
CD-ROM Drive.................................................................................................................................2-57
Diskette Drive....................................................................................................................................2-58
Removable Media Devices................................................................................................................2-59
Internal Two-Bay Hot-Plug SCSI Drive Cage Fans (Optional) ........................................................2-60
Drive Cage Backplane.......................................................................................................................2-61
Drive Fan Cable and Cable Bracket ..................................................................................................2-63
Front Panel LED Assembly...............................................................................................................2-64
Miscellaneous Mechanical Parts..............................................................................................................2-65
Locking Casters.................................................................................................................................2-66
Power Supply Blank ..........................................................................................................................2-67
SCSI Hard Drive Blank .....................................................................................................................2-67
Removable Media Blank ...................................................................................................................2-68
Cable Routing Diagrams..........................................................................................................................2-69
System Board Power Cables .............................................................................................................2-70
Drive Fan Power Cables....................................................................................................................2-70
Diskette and CD-ROM Drive Cables ................................................................................................2-71
SCSI Backplane Power Cables..........................................................................................................2-71
SCSI Cables.......................................................................................................................................2-72
Re-entering the Server Serial Number .....................................................................................................2-74
Chapter 3
Diagnostic Tools
Chapter 4
Connectors, LEDs, and Switches
Connectors .................................................................................................................................................4-1
System Board ......................................................................................................................................4-2
Memory Board ....................................................................................................................................4-3
Rear Panel............................................................................................................................................4-4
iv
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Contents
System LEDs............................................................................................................................................. 4-5
Front Panel LEDs................................................................................................................................ 4-6
System Board LEDs............................................................................................................................ 4-7
Memory Board LEDs and Icons ......................................................................................................... 4-8
PCI-X Hot Plug LEDs ...................................................................................................................... 4-12
Expansion Slot Speed LEDs ............................................................................................................. 4-14
Hot-Plug Power Supply LEDs .......................................................................................................... 4-15
Hot-Plug Fan LEDs .......................................................................................................................... 4-16
Embedded NIC Connector Activity LEDs........................................................................................ 4-17
Rear Unit Identification LED and Button ......................................................................................... 4-18
Hot-Plug Hard Drive LEDs .............................................................................................................. 4-19
System LEDs and Internal Health LED Status Combinations.......................................................... 4-21
System Board Switches ........................................................................................................................... 4-22
System Maintenance Switch ............................................................................................................. 4-23
Non-Maskable Interrupt Switch........................................................................................................ 4-24
System Configuration Settings ................................................................................................................ 4-24
Chapter 5
Troubleshooting
When the Server Does Not Start ............................................................................................................... 5-1
Diagnostic Steps ........................................................................................................................................ 5-3
Problems After Initial Boot ....................................................................................................................... 5-8
ROMPaq Disaster Recovery.................................................................................................................... 5-10
Other Information Resources .................................................................................................................. 5-11
Chapter 6
Server Specifications
Index
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
v
About This Guide
This maintenance and service guide can be used for reference when servicing an
HP ProLiant ML570 Generation 2 Server.
WARNING: To reduce the risk of personal injury from electric shock and hazardous
energy levels, only authorized service technicians should attempt to repair this
equipment. Improper repairs can create conditions that are hazardous.
Audience Assumptions
This guide is for service technicians. HP assumes you are qualified in the servicing of
computer equipment and trained in recognizing hazard in products with hazardous energy
levels and are familiar with weight and stability precautions for rack installations.
Technician Notes
WARNING: Only authorized technicians trained by HP should attempt to repair this
equipment. All troubleshooting and repair procedures are detailed to allow only
subassembly/module-level repair. Because of the complexity of the individual boards
and subassemblies, no one should attempt to make repairs at the component level or
to make modifications to any printed wiring board. Improper repairs can create a safety
hazard.
WARNING: To reduce the risk of personal injury from electric shock and hazardous
energy levels, do not exceed the level of repairs specified in these procedures.
Because of the complexity of the individual boards and subassemblies, do not attempt
to make repairs at the component level or to make modifications to any printed wiring
board. Improper repairs can create conditions that are hazardous.
WARNING: To reduce the risk of electric shock or damage to the equipment:
•
Disconnect power from the system by unplugging all power cords from the power
supplies.
•
Do not disable the power cord grounding plug. The grounding plug is an important
safety feature.
•
Plug the power cord into a grounded (earthed) electrical outlet that is easily
accessible at all times.
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
vii
About This Guide
CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of
clearance at the front and back of the server.
CAUTION: The computer is designed to be electrically grounded (earthed). To ensure proper
operation, plug the AC power cord into a properly grounded AC outlet only.
NOTE: Any indications of component replacement or printed wiring board modifications may void any
warranty.
Where to Go for Additional Help
In addition to this guide, the following information sources are available:
•
HP ProLiant ML570 Generation 2 Server Setup and Installation Guide
•
Service Quick Reference Guide
•
Service training guides
•
Service advisories and bulletins
•
QuickFind information services
•
Insight Manager software
•
HP Servers Troubleshooting Guide
Integrated Management Log
The server includes an integrated, nonvolatile management log that contains fault and
management information. The contents of the Integrated Management Log (IML) can be
viewed with Insight Manager.
Telephone Numbers
For the name of the nearest HP authorized reseller:
•
In the United States, call 1-800-345-1518.
•
In Canada, call 1-800-263-5868.
For HP technical support:
•
In the United States and Canada, call 1-800-652-6672.
•
Outside the United States and Canada, refer to
www.hp.com
viii
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
1
Illustrated Parts Catalog
This chapter provides the illustrated parts breakdown and spare parts lists for the HP ProLiant
ML570 Generation 2 server. Refer to Table 1-1, Table 1-2, and Table 1-3 for the names of
referenced spare parts.
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
1-1
Illustrated Parts Catalog
Chassis Components Exploded View
Figure 1-1: Exploded view of the ProLiant ML570 Generation 2 server
chassis components
1-2
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Illustrated Parts Catalog
Chassis Components Spare Parts List
Table 1-1: Chassis Components Spare Parts List
Item
Description
Spare Part Number
1
Locking casters
296227-001
2
Blanks kit
253071-001
a) Removable media bay blank
b) Power supply blank
3
Tower cover kit
309619-001
a) Access panel
Hood labels*
b) Tower cover
c) Front bezel door
4
Rack bezel kit
249150-001
Rack bezel
Handles*
5
Hard drive blank
122759-001
*Not shown
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
1-3
Illustrated Parts Catalog
System Components Exploded View
Figure 1-2: Exploded view of the ProLiant ML570 Generation 2 server system
components
1-4
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Illustrated Parts Catalog
System Components Spare Parts List
Table 1-2: System Components Spare Parts List
Item
Description
Spare Part Number
1
Power supply, hot-plug 600-W
231782-001
2
Redundant drive fans, hot-plug 92 mm (3.6 in)
161657-001
Drive fan power cable bracket*
249147-001
3
Drive fan air baffle
178195-001
4
Processor and I/O fans, hot-plug 127 mm (5 in)
122225-001
5
Fan basket
161658-001
Backplanes
6
SCSI backplane
263035-001
7
Power backplane
233962-001
Mass Storage Devices
8
IDE CD-ROM drive (48X)
288894-001
9
Diskette drive
233409-001
10
Fan bracket kit
159321-001
a) Processor fan bracket
b) I/O fan bracket
*Not shown
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
1-5
Illustrated Parts Catalog
System Tray Components Exploded View
Figure 1-3: Exploded view of the ProLiant ML570 Generation 2 server
system tray components
1-6
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Illustrated Parts Catalog
System Tray Components Spare Parts List
Table 1-3: System Tray Components Spare Parts List
Item
Description
Spare Part Number
Boards
1
Memory board
285947-001
2
PCI-X backplane
233961-001
System components
3
4
Processor power module (PPM)
266655-001
TM
Processor, 1.4-GHz Intel® Xeon MP
272935-001
Processor, 1.5-GHz Xeon MP*
309617-001
Processor, 1.9-GHz Xeon MP*
311277-001
Processor, 2.0-GHz/1M Xeon MP*
327839-001
Processor, 2.0-GHz/2M Xeon MP*
309618-001
Processor, 2.2-GHz/2M Xeon MP*
352311-001
Processor, 2.5-GHz Xeon MP*
327840-001
Processor, 2.7-GHz/2M Xeon MP*
352312-001
Processor, 2.8-GHz Xeon MP*
327841-001
Processor, 3.0-GHz/4M Xeon MP*
352313-001
Memory (DIMMs)
5
6
256-MB PC1600, DDR, ECC, SDRAM DIMM
249674-001
512-MB PC1600, DDR, ECC, SDRAM DIMM*
249675-001
1-GB PC1600, DDR, ECC, SDRAM DIMM*
249676-001
2-GB PC1600, DDR, ECC, SDRAM DIMM*
265791-001
System board kit
233958-001
a) System board
b) System tray
c) Processor retaining bracket
7
Rear processor air baffle with fan
278405-001
8
PCI-X Hot-plug basket and processor baffle
307383-001
a) Front processor air baffle
b) Hot-plug expansion board basket
*Not shown
continued
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
1-7
Illustrated Parts Catalog
Table 1-3: System Tray Components Spare Parts List continued
Item
Description
Spare Part Number
Plastics kit*
249746-001
Expansion slot latch and base, blue
Expansion slot latch and base, carbon
PCI retaining clip, blue
PCI retaining clip, carbon
Memory board guide
Front bezel retainer
Keyboard, carbon*
US English
311059-001
UK English
311059-031
German
311059-041
French
311059-051
Italian
311059-061
Spanish
311059-071
Danish
311059-081
Norwegian
311059-091
Swedish
311059-101
Canadian French
311059-121
Portuguese
311059-131
Turkish
311059-141
Greek
311059-151
Arab
311059-171
Belgium
311059-181
Hungarian
311059-211
Czech
311059-221
Slovakian
311059-231
Polish
311059-241
Russian
311059-251
Japanese
311059-291
Dutch
311059-331
Finnish
311059-351
International
311059-B31
BHCSY
311059-B41
*Not shown
continued
1-8
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Illustrated Parts Catalog
Table 1-3: System Tray Components Spare Parts List continued
Item
Description
Spare Part Number
Miscellaneous*
3-V lithium replacement battery
153099-001
Enhanced keyboard, U.S.
244000-001
Mouse, carbon
311060-001
Torx T-15 tool
199630-001
Rack-mounting hardware kit
277921-001
Third-party rack-mounting hardware kit
277922-001
Country kit, U.S. ML570 G2
308702-001
Return kit, rack (shipping box)
174795-001
Return kit, tower (shipping box)
265792-001
Power Cable Kit*
159319-001
Drive fan cable
158465-001
CD-ROM/diskette drive cable
158469-001
SCSI drive cable
158470-001
LVD cable
158471-001
Signal Cable Kit*
180305-001
CD-ROM data cable
158473-002
34-Pin data cable
158472-002
Diskette drive data cables
158474-001
SCSI data cable, 2 drop
157855-001
ML570 Cable Kit*
249146-001
SCSI data cable, blue
166298-024
SCSI data cable, yellow
166298-025
Internal to external SCSI data cable, 12 inch
232112-001
PCI to system board data cable
232111-001
Power backplane cable
232109-001
Front control panel with cable
225034-002
Backplane to system board cable
232110-001
*Not shown
continued
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
1-9
Illustrated Parts Catalog
Table 1-3: System Tray Components Spare Parts List continued
Item
Description
Spare Part Number
Options*
18.2-GB hot-plug Wide-Ultra3 SCSI hard drive with tray
(10,000 rpm, 1-inch)
152190-001
18.2-GB hot-plug Wide-Ultra3 hard drive (15,000 rpm, 1-inch)
189395-001
18.2-GB hot-plug Ultra320 hard drive (15,000 rpm, 1-inch)
289240-001
36.4-GB hot-plug Wide-Ultra3 hard drive (15,000 rpm, 1-inch)
233350-001
36.4-GB hot-plug Wide-Ultra3 hard drive (10,000 rpm, 1-inch)
177986-001
36.4-GB hot-plug Ultra320 hard drive (10,000 rpm, 1-inch)
289041-001
36.4-GB hot-plug Ultra320 hard drive (15,000 rpm, 1-inch)
289241-001
72.8-GB hot-plug Wide-Ultra3 hard drive (10,000 rpm, 1-inch)
233349-001
72.8-GB hot-plug Ultra320 hard drive (10,000 rpm, 1-inch)
289042-001
72.8-GB hot-plug Ultra320 hard drive (15,000 rpm, 1-inch)
289243-001
145.6-GB hot-plug Ultra320 hard drive (10,000 rpm, 1-inch)
289044-001
DVD drive
217801-001
Backplane, internal two-bay hot-plug SCSI drive bay
253761-001
Fan kit, internal two-bay hot-plug SCSI drive bay
253762-001
*Not shown
1-10
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
2
Removal and Replacement Procedures
This chapter provides subassembly/module-level removal and replacement procedures for
HP ProLiant ML570 Generation 2 servers. After completing all necessary removal and
replacement procedures, run the Diagnostics program to be sure that all components operate
properly.
You need the following items for some procedures:
•
Torx T-15 tool
•
Torx T-10 tool
•
Diagnostics Utility from the SmartStart CD
•
Wrist strap
Safety Considerations
Before performing service procedures, review the following safety information.
Electrostatic Discharge
A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper
packaging and grounding techniques are necessary precautions to prevent damage. To
prevent electrostatic damage:
•
Transport products in static-safe containers such as conductive tubes, bags, or boxes.
•
Keep electrostatic-sensitive parts in their containers until they arrive at static-free
stations.
•
Cover workstations with approved static-dissipating material. Use a wrist strap connected
to the work surface and properly grounded (earthed) tools and equipment.
•
Keep work area free of nonconductive materials such as ordinary plastic assembly aids
and foam packing.
•
Be sure that you are properly grounded (earthed) when touching a static-sensitive
component or assembly.
•
Avoid touching pins, leads, or circuitry.
•
Use nonconductive field service tools.
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
2-1
Removal and Replacement Procedures
Symbols on Equipment
These symbols may be located on equipment in areas where hazardous conditions may exist.
Any product or assembly marked with these symbols indicates that the
component exceeds the recommended weight for one individual to handle safely.
66 kg
160 lb
WARNING: To reduce the risk of personal injury or damage to the equipment,
observe local occupational health and safety requirements and guidelines for
manual material handling.
Any surface or area of the equipment marked with these symbols indicates the
presence of a hot surface or a hot component.
WARNING: To reduce the risk of injury from a hot component, allow the surface
to cool before touching it.
Any surface or area of the equipment marked with these symbols indicates the
presence of electrical shock hazards. The enclosed area contains no
operator-serviceable parts.
WARNING: To reduce the risk of injury from electrical shock hazards, do not
open this enclosure.
Any RJ-45 receptacle marked with these symbols indicates a network interface
connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment,
do not plug telephone or telecommunications connectors into this receptacle.
Rack Warnings and Cautions
WARNING: To reduce the risk of personal injury or damage to the equipment,
adequately stabilize the rack before extending a component outside the rack. Extend
only one component at a time. A rack may become unstable if more than one
component is extended.
WARNING: To reduce the risk of personal injury or damage to the equipment:
•
Extend the leveling jacks to the floor.
•
Rest the full weight of the rack on the leveling jacks.
•
Attach the stabilizers to the rack, if it is a single rack installation.
•
Couple the racks together in multiple rack installations.
WARNING: When installing the server in a telco rack, adequately secure the rack frame
to the building structure at the top and bottom.
2-2
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Removal and Replacement Procedures
WARNING: To reduce the risk of personal injury or damage to the equipment, use two
or more people to safely unload the rack from the pallet. An empty 42U rack weighs
115 kg (253 lb), is over 2.1 m (7 ft) tall, and may become unstable when moved on its
casters. Handle the rack from both sides as it rolls down the ramp from the pallet. Do
not stand in front of the rack.
CAUTION: Always begin by mounting the heaviest item on the bottom of the rack. Continue
to populate the rack from the bottom to the top.
Server Warnings and Cautions
WARNING: Do not exceed the level of repair specified in the procedures in the product
documentation. All troubleshooting and repair procedures are detailed to allow only
subassembly or module-level repair. Because of the complexity of the individual
boards and subassemblies, do not attempt to make repairs at the component level or to
make modifications to any printed wiring board. Improper repairs can create a safety
hazard.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the hot-plug
drives and the internal system components to cool before touching.
WARNING: To reduce the risk of electric shock or damage to the equipment:
•
Do not disable the AC power cord grounding plug. The grounding plug is an
important safety feature.
•
Plug the power cord into a grounded (earthed) electrical outlet that is easily
accessible at all times.
•
Unplug the power cord from each power supply to disconnect power to the
equipment.
WARNING: Before lifting the server, remove all hot-plug power supplies and hard
drives to reduce weight.
WARNING: The installation of internal options and routine maintenance and service of
this product should be performed by individuals who are knowledgeable about the
procedures, precautions, and hazards associated with equipment containing
hazardous energy levels.
WARNING: Do not use conductive tools that could bridge live parts. Remove all
watches, rings, or loose jewelry when working in hot-plug areas of an energized server.
WARNING: Do not replace non-hot-pluggable components while power is applied to
the product. First, shut down the product and disconnect all AC power cords.
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
2-3
Removal and Replacement Procedures
WARNING: Be sure that the AC power supply branch circuit that provides power to the
rack is not overloaded. Maintaining a low electrical current draw reduces the risk of
personal injury, fire, or damage to the equipment. The total rack load should not
exceed 80 percent of the branch circuit rating. Consult the electrical authority having
jurisdiction over your facility for wiring and installation requirements.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a
regulating uninterruptible power supply (UPS). This device protects the hardware from
damage caused by power surges and voltage spikes and keeps the system in operation
during a power failure.
CAUTION: Do not operate the server for extended periods without the access panel.
Operating the server without the access panel results in improper airflow and improper cooling
that can lead to thermal damage.
CAUTION: Reinstall each hard drive into the specific slot from which it was removed. Mixing
the hard drives adversely affects the system drive configuration.
Accessing Server Components
In order to access components in the server, any or all the following procedures may be
required:
•
Extending the server from the rack
•
Opening the hot-plug door
•
Removing the front bezel door (tower model only)
•
Removing the rack bezel (rack model only)
•
Removing the access panel
•
Opening the system tray
All procedures can be performed without powering down the server or causing system
shutdown.
2-4
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Removal and Replacement Procedures
Extending the Server from the Rack
To extend the server from the rack:
1. Loosen the front panel thumbscrews that secure the server to the front of the rack (1).
WARNING: To reduce the risk of personal injury, be careful when pressing the
server rail release latches and sliding the component into or out of the rack. The
sliding rails could pinch your fingertips.
2. Extend the server until the server rail release latches engage (2).
Figure 2-1: Extending the server from the rack
To slide the server back into the rack after performing the maintenance procedure:
1. Press the server rail release latches.
2. Slide the server fully into the rack.
3. Secure the server by tightening the thumbscrews.
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
2-5
Removal and Replacement Procedures
Opening the Hot-Plug Door
To open the hot-plug door:
1. Extend the server from the rack. Refer to “Extending the Server from the Rack” in this
chapter.
2. Locate the hot-plug door key. The key is located inside the front bezel door on the tower
model servers (1) or in a bag attached to the rear handle on the rack model servers (2).
Fig 2-2: Locating the hot-plug door and front bezel door keys
2-6
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Removal and Replacement Procedures
3. Unlock both locks on the hot-plug door (1).
4. Slide the hot-plug door latches open (2).
5. Open the hot-plug door (3).
Figure 2-3: Opening the hot-plug door
Reverse steps 3 through 5 to close the hot-plug door.
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
2-7
Removal and Replacement Procedures
Removing the Front Bezel Door (Tower Model Only)
WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal
system components to cool before handling the components.
To remove the front bezel door:
1. Unlock the front bezel door.
Figure 2-4: Unlocking the front bezel door
2. Swing open the front bezel door fully.
3. Lift the front bezel door, and pull the door away from the chassis hinges.
Figure 2-5: Removing the front bezel door (tower model only)
Reverse steps 1 through 3 to replace the front bezel door.
2-8
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Removal and Replacement Procedures
Removing the Rack Bezel (Rack Model Only)
To remove the rack bezel:
1. Remove the four Torx T-15 screws (two per side) securing the rack bezel to the
chassis (1).
2. Pull the rack bezel away from the chassis (2).
Figure 2-6: Removing the rack bezel (rack model only)
Reverse steps 1 and 2 to replace the rack bezel.
Removing the Access Panel
To remove the access panel:
1. Open the front bezel door (tower model only) and lay the server on its side with the
access panel facing upward. Refer to “Removing the Front Bezel Door (Tower Model
Only)” in this chapter.
2. Extend the server from the rack (rack model only). Refer to “Extending the Server from
the Rack” in this chapter.
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
2-9
Removal and Replacement Procedures
3. Loosen the thumbscrews on the front of the chassis (1).
4. Use the Torx T-15 tool that ships with the server to loosen the retaining screw located on
the front of the chassis next to the two thumbscrews (2).
5. Slide the access panel toward the back of the server, and lift it away from the chassis (3).
Figure 2-7: Removing the access panel
Reverse steps 1 through 5 to replace the access panel.
Opening the System Tray
To open the system tray:
1. Remove the access panel. Refer to “Removing the Access Panel” in this chapter.
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2. Press the latch adjacent to the system tray release handle to release the system tray (1).
3. Grasp the system tray release handle and pull the tray from the chassis until it stops in the
extended position (2).
NOTE: If the server is mounted into a rack, the system tray latches can be reached more easily by
extending the server from the rack (approximately the depth of the drives) before sliding the system
tray from the back of the chassis.
Figure 2-8: Opening the system tray
Memory
This section provides the following information about the memory components and
procedures for hot-plug and non-hot-plug removal and replacement of memory in the server.
•
Parts of the memory board
•
Memory board LEDs and icons
•
DIMM installation requirements
•
Removing a memory board
•
Removing a DIMM
•
Installing a DIMM
•
Installing a memory board
•
Configuring the memory
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Removal and Replacement Procedures
Parts of the Memory Board
Figure 2-9 and Table 2-1 identify the parts of the memory board.
Figure 2-9: Parts of the memory board
Table 2-1: Parts of the Memory Board
Item
Description
1
DIMM slot 1, bank A (populated)
2
DIMM slot 2, bank A (populated)
3
DIMM slot 3, bank B
4
DIMM slot 4, bank B
5
DIMM slot 5, bank C
6
DIMM slot 6, bank C
7
DIMM slot 7, bank D*
8
DIMM slot 8, bank D*
9
LEDs
10
Locking switch
11
Release latches
12
Ejector levers
*When the server is configured for online spare memory, Bank
D on memory board 1 is the online spare bank.
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Memory Board LEDs and Icons
Use Figure 2-10 and Tables 2-2 through 2-6 to identify LEDs and icons on the memory
board.
Figure 2-10: Memory board LEDs and icons
Table 2-2: Advanced ECC (Standard) Memory LEDs
Item
1
8
1-4,
7, 8
Description
Indicator
Status
Memory
Status
Off
Memory board is offline.
Green
Memory board is online.
Flashing
green
Memory board is busy.
Amber
Memory error has occurred on this memory board.
Off
DIMM is not installed.
Green
DIMM is installed.
Amber
Memory error has occurred on this DIMM.
Flashing
amber
Configuration error has occurred.
Flashing
amber
Memory board is in use; relock it immediately.
DIMM 1-8
status
All LEDs
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Table 2-3: Online Spare Memory LEDs
Item
1
2
7
8
1-4,
7, 8
2-14
Description
Indicator
Status
Memory
Status
Off
Memory board is offline.
Green
Memory board is online.
Flashing
green
Memory board is busy.
Amber
Memory error has occurred on this memory board.
Off
Memory board is not configured for online spare
memory.
Green
Online spare memory is functioning properly.
Amber
Memory error has occurred and system has failed over
to the online spare bank.
Off
Bank is not configured as an online spare bank.
Green
Bank is configured as an online spare bank.
Flashing
green
Failure has occurred and online spare bank is active.
Off
DIMM is not installed.
Green
DIMM is installed.
Amber
Memory error has occurred on this DIMM.
Flashing
amber
Configuration error has occurred.
Flashing
amber
Memory board is in use; relock it immediately.
Online Spare
Status
Online Spare
text
DIMM 1-8
Status
All LEDs
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Table 2-4: Single-Board Mirrored Memory LEDs
Item
1
3
8
1-4,
7, 8
Description
Indicator
Status
Memory Status
Off
Memory board is offline.
Green
Memory board is online.
Flashing green
Memory board is busy.
Amber
Memory error has occurred on this
memory board.
Off
Memory board is not configured for
mirrored memory.
Green
Single-board mirrored memory is
functioning properly.
Amber
Memory error has occurred and system
has failed over to the mirrored bank(s).
Off
DIMM is not installed.
Green
DIMM is installed.
Amber
Memory error has occurred on this
DIMM.
Flashing amber
Configuration error has occurred.
Flashing amber
Memory board is in use; relock it
immediately.
Mirroring Status
DIMM 1-8 status
All LEDs
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Removal and Replacement Procedures
Table 2-5: Hot-Plug Mirrored Memory LEDs
Item
1
3
4
8
1-4,
7, 8
Description
Indicator
Status
Memory Status
Off
Memory board is offline.
Green
Memory board is online.
Flashing green
Memory board is busy.
Amber
Memory error has occurred on this
memory board.
Off
Memory board is not configured for
mirrored memory.
Green
Hot-plug mirrored memory is functioning
properly.
Amber
Memory error has occurred and system
has failed over to the mirrored board.
Off
Do not remove memory board—memory
board is not ready for removal.
Green
Okay to remove memory board.
Off
DIMM is not installed.
Green
DIMM is installed.
Amber
Memory error has occurred on this
DIMM.
Flashing amber
Configuration error has occurred.
Flashing amber
Memory board is in use; relock it
immediately.
Mirroring Status
Ready to Hot Plug
DIMM 1-8 status
All LEDs
Table 2-6: Memory Board Icons
Item
Description
Status
5
Lock
Memory board is locked and cannot be removed.
6
Unlock
Memory board is unlocked; do not remove unless the server
is off.
Note: The icon at which the memory board switch is pointed indicates whether the memory board is
locked or unlocked.
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DIMM Installation Requirements
Observe the following DIMM configuration requirements when installing DIMMs:
•
Use only industry-standard PC1600 registered DDR SDRAM DIMMs in 256-MB,
512-MB, 1-GB, and 2-GB capacities.
•
Install DIMMs in pairs, one bank at a time.
•
Be sure that both DIMMs in a bank are the same capacity.
•
Be sure that bank A is populated.
IMPORTANT: HP recommends that you use only HP DIMMs. Third-party DIMMs may have additional
installation requirements. For information about third-party DIMM installation requirements, refer to the
HP Advanced Memory Protection white paper at www.hp.com.
IMPORTANT: You must power down the server before installing additional DIMMs.
IMPORTANT: Follow all DIMM configuration requirements carefully. If the DIMMs are not configured
properly, you receive an error message during POST.
The server supports three types of optional Advanced Memory Protection:
•
Online spare memory
•
Single-board mirrored memory
•
Hot-plug mirrored memory
Each type includes Advanced ECC protection.
Additional Requirements for Online Spare Memory Technology
In addition to the DIMM configuration requirements for advanced ECC memory, observe the
following DIMM configuration requirements when installing DIMMs for online spare
memory:
•
Bank D is the online spare bank and must be populated when the server is configured for
online spare memory.
•
DIMMs installed in the online spare bank must be of equal or greater capacity than each
of those in the remaining banks.
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Removal and Replacement Procedures
Additional Requirements for Single-Board Mirrored Memory Technology
In addition to the DIMM configuration requirements for advanced ECC memory, observe the
following DIMM configuration requirements when installing DIMMs for single-board
mirrored memory:
•
Bank C mirrors bank A, and bank D mirrors bank B. Banks A and C must always be
populated.
•
DIMMs in the mirrored banks must be configured identically to the banks they are
mirroring. Corresponding banks (for instance, bank A and bank C) must be populated
with DIMMs of the same capacity.
Additional Requirements for Hot-Plug Mirrored Memory Technology
In addition to the DIMM configuration requirements for advanced ECC memory, observe the
following DIMM configuration requirements when installing DIMMs for hot-plug mirrored
memory:
•
Two memory boards must be installed.
•
Both memory boards must be configured identically. Corresponding banks (for instance,
bank A on the memory board in slot 1 and bank A on the memory board in slot 2) must
be populated with DIMMs of the same capacity.
Removing a Memory Board
CAUTION: Electrostatic discharge can damage electronic components. Make sure you are
properly grounded before beginning any installation procedure.
To remove a memory board:
1. If the server is not configured for hot-plug mirrored memory, you must power down the
server. Refer to “Powering Down the Server” in this chapter.
If the server is configured for hot-plug mirrored memory, skip to step 2.
2. Open the hot-plug door. Refer to “Opening the Hot-Plug Door” in this chapter.
Hot-replacement procedure: Determine which memory board you want to remove by
locating the memory board with an amber memory status LED and one or more amber
DIMM status LEDs. The Ready to Hot Plug LED must be green, indicating that you can
perform a hot-plug procedure.
NOTE: If the Ready to Hot Plug LED is off on both boards, then you must power down the server
before replacing DIMMs.
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3. Disengage the locking switch (1).
Hot-replacement procedure: After turning the locking switch, the LEDs turn off, except
the amber LEDs. Wait until all green LEDs are off before proceeding. Make note of
which DIMM status LED remains amber. This is the DIMM you need to remove and
replace.
CAUTION: Do not attempt to unlock the memory board in an operational server when the
Ready to Hot Plug LED is not green. This generates an audible alarm and causes the
memory board LEDs to flash amber. Proceeding to remove the memory board after the
audible and visible alarms causes system failure.
CAUTION: To prevent system failure, do not remove the memory board from the server
until the memory status LED stops blinking.
4. Press the release latches inward firmly (2), disengaging the board from the server. Do not
squeeze the latches.
5. Lift the ejector levers up (3).
6. Pull the memory board up out of the server (4).
Hot-replacement procedure: While the memory board with the failed or degraded
DIMM is being replaced, the system continues to read and write from the operational
memory board.
Figure 2-11: Removing the memory board
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Removal and Replacement Procedures
Removing a DIMM
To remove a DIMM:
1. Remove the memory board. Refer to “Removing a Memory Board” in this chapter.
2. Place the memory board on a level surface.
3. Open the DIMM slot latches (1) and remove the DIMM from the DIMM slot (2).
Figure 2-12: Removing a DIMM
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Installing a DIMM
To install a DIMM:
1. Remove the memory board. Refer to “Removing a Memory Board” in this chapter.
2. Observe all DIMM installation requirements for the desired memory mode. Refer to the
“DIMM Installation Requirements” section in this chapter for each mode.
IMPORTANT: Follow all DIMM configuration requirements carefully. If the DIMMs are not
configured properly, you will receive an error message during POST and the DIMM LEDs will blink
amber.
3. Align the keyed portion of the bottom edge of the DIMM with the tab in the DIMM slot.
IMPORTANT: The bottom edge of the DIMM is designed so that it fits into the DIMM slot only one
way.
4. Press the DIMM firmly into the slot (1).
5. Push the latches into place (2).
Figure 2-13: Installing and latching a DIMM
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Removal and Replacement Procedures
Installing a Memory Board
To install a memory board:
1. Align the memory board with the memory slot and memory board guide clips.
2. Slide the memory board into the server (1), and close the ejector levers to seat the
memory board firmly (2).
Hot-replacement procedure: Any LEDs that were amber when the board was removed
from the server now illuminate amber again.
IMPORTANT: The LEDs reilluminate amber during this step to enable you to be sure which DIMM
failed. If you have already replaced the failed DIMM, disregard the amber LEDs. The LEDs change
back to green after the locking switch is engaged.
3. Engage the locking switch (3).
Hot-replacement procedure: All LEDs now turn off except the memory status LED,
which flashes green while data are copied from one memory board to the other. This
process may take up to a minute to complete. When the copying process is complete, the
other LEDs reilluminate as described in Table 2-7.
CAUTION: Do not remove the memory board while the memory status LED is flashing.
When the memory status LED is flashing, the memory board is transferring data.
Removing the memory board during data transfer may cause system failure.
Figure 2-14: Installing the memory board
4. If the server is not currently configured for hot-plug mirrored memory, power up the
server. Refer to the HP ProLiant ML570 Generation 2 Server Setup and Installation
Guide on the Documentation CD.
Hot-replacement procedure: If the server is configured for hot-plug mirrored memory,
skip to step 7.
5. Configure the memory. Refer to “Configuring the Memory” in this chapter.
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6. Reference the LEDs on the top of the memory board to make sure that the memory is
functioning properly. The following table describes what the LEDs look like for each
memory configuration when the DIMMs and memory board are functioning properly. For
more information on LEDs, refer to Chapter 4, “Connectors, LEDs, and Switches.”
Table 2-7: Memory LED States on a Properly Functioning Memory Board
Memory Configuration
Advanced ECC
(Standard
Memory)
Online Spare
Memory
Single-Board
Mirrored
Memory
Hot-Plug
Mirrored
Memory
Memory Status
Green
Green
Green
Green
DIMMs 1-8, if
populated
Green
Green
Green
Green
Online Spare
Status
Off
Green
Off
Off
Mirroring Status
Off
Off
Green
Green
Online Spare
Text*
Off
Green
Off
Off
Ready to Hot
Plug
Off
Off
Off
Green
LED
*If two memory boards are installed, the online spare text is only illuminated for the memory board in
slot 1.
NOTE: When the server is configured for online spare memory, Bank D is the online spare bank.
7. If any of the LEDs are illuminated solid amber, indicating a failed DIMM, or blinking
amber, indicating improper DIMM configuration, refer to the HP Servers
Troubleshooting Guide on the Documentation CD for instructions.
8. Close the hot-plug door.
9. Close the front bezel door (tower model only).
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Removal and Replacement Procedures
Configuring the Memory
Configuring the server’s memory system requires configuring both hardware and software.
To configure the memory:
1. Remove the memory board. Refer to “Removing a Memory Board” in this chapter.
2. Install the required DIMMs based on the desired memory configuration. Be sure to
follow all DIMM installation requirements. Refer to the “DIMM Installation
Requirements” section in this chapter for each mode.
3. Install the memory board. Refer to “Installing a Memory Board” in this chapter.
4. Test the DIMMs:
a. Power on the server.
b. Press the F9 key to enter RBSU.
c. Select Advanced Options.
d. Change POST Speed Up to disable.
e. Press any key to return to the RBSU main menu.
f.
Select System Options.
g. Select Advanced Memory Protection.
h. Select the desired memory mode.
i.
Press the Esc key twice to go back to the main RBSU menu.
j.
Press the F10 key to exit RBSU. The server reboots and tests all memory in the
system.
k. Once the memory has been tested, change POST Speed Up to enable for faster
system boot, if desired.
IMPORTANT: To reconfigure the memory mode after initial setup, you must reboot the system and
enter RBSU.
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Hot-Plug Procedures
You can perform removal/replacement procedures for some server components without
powering down the server. The following removal/replacement procedures are hot-plug
capable:
•
Power supplies
•
Processor and I/O fans
•
Drive fans
•
Front and rear processor air baffles
•
SCSI hard drives
•
PCI and PCI-X Hot Plug expansion boards (in hot-plug slots)
•
Memory (refer to the “Memory” section in this chapter)
Hot-Plug Power Supplies
CAUTION: Do not hot-remove a power supply without a redundant power supply in place.
CAUTION: Hot-plug power supplies for the ProLiant ML570 Generation 2 server are keyed to
make sure that only 600-W hot-plug power supplies can be installed in the server. The
handles on 600-W power supplies are carbon (black) to distinguish them from other power
supplies, which are opal (white).
To remove a hot-plug power supply:
1. Release the AC power cord from the tie wrap on the power supply.
2. Unplug the AC power cord from the power supply.
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Removal and Replacement Procedures
3. Remove the retaining screw, if installed.
Figure 2-15: Removing the retaining screw
4. Press the latch in the middle of the power supply handle to release the handle (1).
5. Pull the handle downward until the unit releases from the server (2).
6. Slide the hot-plug power supply from the chassis (3).
Figure 2-16: Removing a hot-plug power supply
CAUTION: A power supply or power supply blank must always be installed in each power
supply bay for proper system cooling. If a power supply bay is left open, thermal damage may
occur.
Reverse steps 1 through 6 to replace a hot-plug power supply.
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For information on power supply diagnosis, refer to “Hot-Plug Power Supply LEDs” in
Chapter 4, “Connectors, LEDs, and Switches.”
Hot-Plug Fans (Processor and I/O)
The server hot-plug fans are housed in two fan baskets. Each basket holds a primary and a
redundant hot-plug fan. The I/O fans cool the system board components, and the processor
fans cool the processors.
CAUTION: Never remove both hot-plug fans from either system fan basket while the server
is powered up. Overheating and damage to hardware could result. If the appropriate
HP software drivers are installed, the operating system software initiates a power shutdown in
case of overheating.
To remove a hot-plug processor or I/O fan:
1. Remove the front bezel door (tower model only) and lay the server on its side with the
access panel facing upward. Refer to “Removing the Front Bezel Door (Tower Model
Only)” in this chapter.
2. Extend the server from the rack (rack model only). Refer to “Extending the Server from
the Rack” in this chapter.
3. Remove the access panel. Refer to “Removing the Access Panel” in this chapter.
4. Press and hold the locking latch (1).
5. Lift the hot-plug processor or I/O fan out of the fan basket (2).
Figure 2-17: Removing a hot-plug processor or I/O fan
Reverse steps 1 through 5 to replace a hot-plug processor fan or hot-plug I/O fan.
For information on hot-plug fan diagnosis, refer to “Hot-Plug Fan LEDs” in Chapter 4,
“Connectors, LEDs, and Switches.”
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Hot-Plug Fans (Drive)
The server ships standard with three hot-plug drive fans. Two fans are required for operation,
and the third fan is redundant.
To remove a hot-plug drive fan:
1. Remove the front bezel door (tower model only) and lay the server on its side with the
access panel facing upward. Refer to “Removing Front Bezel Door (Tower Model Only)”
in this chapter.
2. Extend the server from the rack (rack model only). Refer to “Extending the Server from
the Rack” in this chapter.
3. Remove the access panel. Refer to “Removing the Access Panel” in this chapter.
4. Open the system tray. Refer to “Opening the System Tray” in this chapter.
5. Loosen the thumbscrew located at the top of the fan (1).
6. Lift the hot-plug drive fan out of the chassis (2).
CAUTION: Hot-plug drive fans are located below all server cabling. Be careful not to
unplug or loosen cables when accessing hot-plug drive fans.
Figure 2-18: Removing a hot-plug drive fan
Reverse steps 1 through 6 to replace a hot-plug drive fan.
For information on hot-plug drive fan diagnosis, refer to “Hot-Plug Fan LEDs” in Chapter 4,
“Connectors, LEDs, and Switches.”
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Processor Air Baffles
CAUTION: The removal and replacement of the rear and front processor air baffles must
be completed within 1 minute to prevent possible overheating and damage to hardware.
Rear Processor Air Baffle
To remove the rear processor air baffle:
1. Remove the front bezel door (tower model only), and lay the server on its side with the
access panel facing upward. Refer to “Removing the Front Bezel Door (Tower Model
Only)” in this chapter.
2. Remove the access panel. Refer to “Removing the Access Panel” in this chapter.
3. Remove the rear processor air baffle by loosening the two thumbscrews that secure it to
the system tray (1).
4. Lift the air baffle up and out of the server (2).
Figure 2-19: Removing the rear processor air baffle
Reverse steps 1 through 4 to replace the rear processor air baffle.
Front Processor Air Baffle
To remove the front processor air baffle:
1. Remove the front bezel door (tower model only), and lay the server on its side with the
access panel facing upward. Refer to “Removing the Front Bezel Door (Tower Model
Only)” in this chapter.
2. Remove the access panel. Refer to “Removing the Access Panel” in this chapter.
3. Remove the rear processor air baffle. Refer to “Processor Air Baffles” in this chapter.
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Removal and Replacement Procedures
4. Loosen the two thumbscrews on the front processor air baffle (1).
5. Lift the processor air baffle from the chassis (2).
Figure 2-20: Removing the front processor air baffle
Reverse steps 1 through 5 to replace the front processor air baffle.
SCSI Hard Drives
Be aware of the following guidelines cautioning unsafe hot-plug hard drive replacement.
•
Do not remove a degraded drive if any other member of the array is offline (the online
LED is off). No other drive in the array can be hot-plugged without data loss. The
exception to this is the use of RAID 1+0 as a fault-tolerant configuration. In this case,
drives are mirrored in pairs. More than one drive can fail and be replaced as long as the
drive or drives they are mirroring are online.
•
Do not remove a degraded drive if any member of an array is missing (previously
removed and not yet replaced).
•
Do not remove a degraded drive if any member of an array is being rebuilt, unless the
drive being rebuilt has been configured as an online spare. The online LED for the drive
flashes green or amber, indicating that a replaced drive is being rebuilt from the data
stored on the other drives.
NOTE: An online spare drive does not activate and start rebuilding after a predictive failure alert
because the degraded drive is still online. The online spare activates only after a drive in the array
has failed.
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•
Do not replace multiple degraded drives at the same time, since the fault tolerance can be
compromised. When a drive is replaced, the controller uses data from the other drives in
the array to reconstruct data on the replacement drive. If more than one drive is removed,
a complete data set is not available to reconstruct data on the replacement drive or drives,
and permanent data loss can occur.
CAUTION: Do not turn off any external unit when the server containing the Smart Array
Controller is powered up. Also, do not power up the server before powering up the drive
enclosure. If these ordering rules are not followed, the Smart Array Controller may mark
the drives in this enclosure as “failed,” resulting in permanent data loss.
To remove a hard drive:
1. Open the front bezel door (tower model only). Refer to “Removing the Front Bezel Door
(Tower Model Only)” in this chapter.
CAUTION: Remove or replace a hard drive only when the drive failure LED is amber.
Data loss can occur if a drive is removed when the drive online LED is green. Refer to
“Hot-Plug Drive LEDs” in Chapter 4 for more information.
CAUTION: Remove or replace only one hard drive at a time. The controller relies on
other drives to reconstruct data on the replaced drive. Drive reconstruction is active when
the drive online LED is flashing green.
2. Push the sliding release button (1).
3. Swing out the ejector lever (2).
4. Pull the drive out from the drive cage (3).
CAUTION: Always populate drive bays with either a hard drive or blank. Proper airflow
can only be maintained when the bays are populated. Unpopulated drive bays can lead to
improper cooling and thermal damage.
Figure 2-21: Removing a hard drive
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Removal and Replacement Procedures
Reverse steps 1 through 4 to replace a hard drive.
PCI and PCI-X Hot Plug Expansion Boards
CAUTION: Do not attempt a PCI Hot Plug procedure if the operating system does not
provide PCI Hot Plug support or if you do not have the appropriate device drivers installed.
Failure to take these precautions causes system shutdown and risks data integrity.
CAUTION: To avoid critical errors, do not open the expansion slot latch if the green power
LED is on or blinking. Use the PCI Hot Plug button or the software application to turn off
power to the slot.
Use either the PCI-X Hot Plug button on the server or the operating system’s PCI-X Hot Plug
Utility to control the PCI-X Hot Plug slots.
•
The PCI-X Hot Plug button and the PCI-X Hot Plug Utility enable you to power up or
power down a PCI-X Hot Plug expansion slot. The PCI-X Hot Plug button enables direct
access at each hot-plug expansion slot.
•
PCI Hot Plug software support for each operating system is available online. For more
information, refer to the PCI Hot Plug Administrator’s Guide on the Documentation CD.
The server includes seven PCI-X expansion slots. Use the Figure 2-22 and Table 2-8 to
identify each slot.
Figure 2-22: PCI-X expansion slots
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Table 2-8: PCI-X Expansion Slots and Buses
Item
Slot
1
Slot 1 (hot-plug)
2
Slot 2 (hot-plug)
3
Slot 3 (hot-plug)
4
Slot 4 (hot-plug)
5
Slot 5
6
Slot 6
7
Slot 7*
Bus
Shared bus
Shared bus
Shared bus
PCI-X bus
*Slot 7 is recommended for the Remote Insight Lights-Out Edition II.
PCI-X Hot Plug expansion slots are accessible through the hot-plug door.
To remove an expansion board from a PCI-X Hot Plug slot:
1. Extend the server from the rack (rack model only). Refer to “Extending the Server from
the Rack” in this chapter.
2. Open the hot-plug door. Refer to “Opening the Hot-Plug Door” in this chapter.
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3. Press the port-colored PCI-X Hot Plug button to power down the slot (1). The power
LED flashes until shutdown is complete. Refer to “PCI-X Hot Plug LEDs” in Chapter 4,
“Connectors, LEDs, and Switches,” to determine the current PCI-X Hot Plug slot status.
CAUTION: To prevent data loss, do not open an expansion slot latch when the power
LED for the slot is on.
4. When the power LED for the slot is off, remove cables to the selected expansion board.
5. Push the tab on the expansion slot latch (2).
6. Swing the latch back to unlock the expansion board (3).
Figure 2-23: Pushing the PCI-X Hot Plug button and releasing the
expansion slot latch
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7. Release the PCI-X retaining clip (1).
8. Lift the expansion board release handle to lift the board from the slot (2).
9. Remove the board from the slot (3).
Figure 2-24: Removing a PCI-X Hot Plug expansion board
Before replacing the expansion board, review the following information:
•
Balancing is the paired arrangement of expansion boards for optimal performance based
on the bus architecture of the expansion slots. Properly balancing the expansion boards
across buses can improve performance.
•
To balance expansion boards, populate slots across different buses before populating two
slots on the same bus.
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Table 2-9 provides a guideline for slot population order.
NOTE: The slot population order that follows is a recommendation only; any PCI or PCI-X expansion
board may reside in any slot.
Table 2-9: Recommended PCI-X Expansion Slot Population Order
Slot Number
Population Order
1
1
2
5
3
2
4
6
5
3
6
7
7*
4
Shared PCI-X bus
Shared PCI-X bus
Shared PCI-X bus
PCI-X bus
*Slot 7 is recommended for the Remote Insight Lights-Out Edition II due to
internal cabling requirements.
The operating system detects the PCI devices in the slots in this order:
1-2-3-4-5-6-7
For more information about PCI bus architecture and numbering, refer to the white paper,
PCI Bus Numbering in a Windows NT Environment, at
www.hp.com/servers/proliant/manage
Reverse steps 1 through 9 to replace the expansion board.
Preparing the Server for Non-Hot-Plug Procedures
Before replacing non-hot-plug devices, the following procedures must be performed:
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•
Power down the server
•
Extend the server from the rack
•
Remove the server from the rack
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Powering Down the Server
WARNING: It is necessary to be knowledgeable of electrostatic discharge information
before preparing the server. For electrostatic discharge information, refer to
“Electrostatic Discharge Information” in this chapter.
To power down the server:
1. Remove the front bezel door (tower model only). Refer to “Removing the Front Bezel
Door (Tower Model Only)” in this chapter.
2. Press the Power On/Standby button.
Figure 2-25: Pressing the Power On/Standby button
3. Be sure that the front panel power LED indicator is amber and that the fans are off.
4. Disconnect all AC power cords from the server.
5. Disconnect all external peripheral devices from the server.
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Extending the Server from the Rack
To extend the server from the rack:
1. Loosen the front panel thumbscrews that secure the server to the front of the rack (1).
2. Extend the server until the server rail release latches engage (2).
Figure 2-26: Extending the server from the rack
Removing the Server from the Rack
WARNING: To reduce the risk of personal injury or damage to the equipment, observe
local occupational health and safety requirements and guidelines for manual material
handling.
WARNING: Before lifting the server, remove all hot-plug power supplies to reduce
weight.
WARNING: The server is very heavy, up to 66 kg (146 lb). To reduce the risk of
personal injury or damage to the equipment:
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•
Remove all hot-plug power supplies to reduce the weight of the server before
lifting it.
•
Observe local occupational health and safety requirements and guidelines for
manual material handling.
•
Use more than one person to lift and stabilize the server.
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To remove the server from the rack:
1. Power down the server. Refer to “Powering Down the Server” in this chapter.
2. Loosen the thumbscrews that hold the cable management arm bracket to the back of the
server (1).
3. Slide the cable management arm bracket up and remove it from the server (2).
Figure 2-27: Removing the cable management arm
4. Loosen the front panel thumbscrews and pull the server out of the front of the rack until it
stops in the extended position.
5. Press the release latches.
Figure 2-28: Pressing the release latches
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Removal and Replacement Procedures
6. Pull the server out of the front of the rack.
Figure 2-29: Removing the server from the rack
7. Place the server on a nonconductive, level surface.
Non-Hot-Plug Procedures
In order to remove or replace any non-hot-plug component, you must first power down the
server. The following non-hot-plug procedures are described in this section.
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•
System Battery
•
Processor Power Modules (PPMs)
•
Processors
•
Expansion Boards
•
Hot-Plug Expansion Board Basket
•
PCI Backplane
•
System Tray
•
Power Backplane
•
Fan Basket
•
Processor Fan Bracket with Cable
•
Drive Air Baffle
•
CD-ROM Drive
•
Diskette Drive
•
Removable Media Devices
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•
Internal Two-Bay Hot-Plug SCSI Drive Cage Fans (Optional)
•
Drive Cage Backplane
•
Drive Fan Cable and Cable Bracket
•
Front Panel LED Assembly
System Battery
CAUTION: Loss of BIOS settings occurs when the system battery is removed. BIOS settings
must be reconfigured whenever the battery is replaced. Power up the server and run RBSU.
WARNING: This server contains an internal lithium manganese dioxide or vanadium
pentoxide battery. A risk of fire and burns exists if the battery pack is not handled
properly. To reduce the risk of personal injury:
•
Do not attempt to recharge the battery.
•
Do not expose to temperatures higher than 60°C (140°F).
•
Do not disassemble, crush, puncture, short external contacts, or dispose of in fire
or water.
•
Replace only with the HP spare designated for this server.
CAUTION: Do not dispose of batteries, battery packs, and accumulators with the
general household waste. To forward them to recycling or proper disposal, use the
public collection system or return them to either HP or the nearest HP authorized
service provider.
To remove the battery:
1. Prepare the server for a non-hot-plug procedure. Refer to “Preparing the Server for
Non-Hot-Plug Procedures” in this chapter.
2. Remove the front bezel door (tower model only), and lay the server on its side with the
access panel facing upward. Refer to “Removing the Front Bezel Door (Tower Model
Only)” in this chapter.
3. Remove the access panel. Refer to “Removing the Access Panel” in this chapter.
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4. Locate the battery on the system board.
Figure 2-30: Battery location on system board
5. Press the battery release lever away from the battery (1).
6. Lift the battery on the lever side and pull it out of the holder (2).
Figure 2-31: Removing the battery from the system board
Reverse steps 1 through 6 to replace the battery.
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Processor Power Modules (PPMs)
1. Prepare the server for a non-hot-plug procedure. Refer to “Preparing the Server for
Non-Hot-Plug Procedures” in this chapter.
2. Remove the front bezel door (tower model only), and lay the server on its side with the
access panel facing upward. Refer to “Removing the Front Bezel Door (Tower Model
Only)” in this chapter.
3. Remove the access panel. Refer to “Removing the Access Panel” in this chapter.
4. Remove the rear and front processor air baffles. Refer to “Processor Air Baffles” in this
chapter.
5. Loosen the thumbscrew on the processor retaining bracket (1).
6. Lift the processor retaining bracket upward (2).
Figure 2-32: Lifting the processor retaining bracket
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Removal and Replacement Procedures
7. Lift the PPM straight up from its slot.
Figure 2-33: Removing a PPM
Reverse steps 1 through 7 to replace a PPM.
IMPORTANT: When installing a PPM, be sure the key slot in the PPM is aligned with the key in the
slot.
Processors
To remove a processor:
1. Prepare the server for a non-hot-plug procedure. Refer to “Preparing the Server for
Non-Hot-Plug Procedures” in this chapter.
2. Remove the front bezel door (tower model only), and lay the server on its side with the
access panel facing upward. Refer to “Removing the Front Bezel Door (Tower Model
Only)” in this chapter.
3. Remove the access panel. Refer to “Removing the Access Panel” in this chapter.
4. Remove the rear and front processor air baffles. Refer to “Processor Air Baffles” in this
chapter.
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5. Loosen the thumbscrew on the processor retaining bracket (1).
6. Lift the retaining bracket upward (2).
7. Remove the PPM. Refer to “Processor Power Modules (PPMs)” in this chapter.
8. Move the processor locking lever to the unlocked position (3).
Figure 2-34: Lifting the processor retaining bracket and the
processor locking lever
9. Lift the processor/heatsink assembly straight up from its socket.
Figure 2-35: Removing the processor/heatsink assembly
Reverse steps 1 through 9 to replace a processor.
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Removal and Replacement Procedures
CAUTION: Do not force the processor into the processor socket. The processor pins are
fragile, and the processor socket is keyed to ensure proper installation.
NOTE: When inserting a processor into a socket, determine the correct processor orientation by
observing the keyed configuration of both the processor socket and the processor pins.
Expansion Boards
To remove a non-hot-plug expansion board:
1. Prepare the server for a non-hot-plug procedure. Refer to “Preparing the Server for
Non-Hot-Plug Procedures” in this chapter.
2. Remove the front bezel door (tower model only), and lay the server on its side with the
access panel facing upward. Refer to “Removing the Front Bezel Door (Tower Model
Only)” in this chapter.
3. Remove the access panel. Refer to “Removing the Access Panel” in this chapter.
4. Disconnect the cables from the expansion board.
5. Press the PCI-X retaining clip, releasing one side of the board.
Figure 2-36: Pressing the PCI-X retaining clip
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6. Push the tab on the slot release lever (1).
7. Swing the lever back to unlock the expansion board (2).
8. Lift the expansion board from the slot (3).
Figure 2-37: Removing an expansion board from a non-hot-plug slot
Reverse steps 1 through 8 to replace an expansion board.
Hot-Plug Expansion Board Basket
To remove the hot-plug expansion board basket:
1. Prepare the server for a non-hot-plug procedure. Refer to “Preparing the Server for
Non-Hot-Plug Procedures” in this chapter.
2. Remove the front bezel door (tower model only), and lay the server on its side with the
access panel facing upward. Refer to “Removing the Front Bezel Door (Tower Model
Only)” in this chapter.
3. Remove the access panel. Refer to “Removing the Access Panel” in this chapter.
4. Remove cables to all PCI-X Hot Plug expansion boards (slots 1 through 4).
5. Remove all PCI-X Hot Plug expansion boards from the basket. Refer to “PCI and PCI-X
Hot Plug Expansion Boards” in this chapter.
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IMPORTANT: If no expansion board is installed in PCI-X slot 1, remove the expansion slot cover.
6. Remove the Torx T-15 screw holding the basket in place. The screw is located between
slots 3 and 4 in the rear (1).
7. Pull up on the retaining pins securing the hot-plug expansion board basket to the system
tray (2).
8. Press the plastic sleeve outward until the retaining tab snaps clear of the rear panel (3).
9. Lift the hot-plug expansion board basket from the system tray (4).
Figure 2-38: Removing the hot-plug expansion board basket
Reverse steps 1 through 9 to replace the hot-plug expansion board basket.
PCI Backplane
To remove the PCI backplane:
1. Prepare the server for a non-hot-plug procedure. Refer to “Preparing the Server for
Non-Hot-Plug Procedures” in this chapter.
2. Remove the front bezel door (tower model only), and lay the server on its side with the
access panel facing upward. Refer to “Removing the Front Bezel Door (Tower Model
Only)” in this chapter.
3. Remove the access panel. Refer to “Removing the Access Panel” in this chapter.
4. Remove the memory board. Refer to “Removing the Memory Board” in this chapter.
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5. Disconnect the cable from the PCI backplane.
Figure 2-39: Disconnecting the cable from the PCI backplane
(PCI basket removed for clarity)
6. Open an expansion slot latch and remove the expansion board or expansion slot cover.
Refer to the “PCI and PCI-X Hot Plug Expansion Boards” section in this chapter.
7. Remove the expansion slot latch:
a. Press upward on the bottom of the clear plastic latch from the outside of the
chassis (1).
b. Pull the latch away from the inner wall of the chassis (2).
Figure 2-40: Removing an expansion slot latch
8. Repeat steps 6 and 7 for each remaining expansion slot.
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9. Remove both plastic rivets from the PCI backplane:
a. From inside the chassis, use a pointed tool to push the center pin out through the front
of the rivet.
b. Pull the pin completely from the rivet and set aside.
c. Remove the rivet.
Figure 2-41: Removing the PCI backplane rivets
IMPORTANT: Do not discard the rivets or pins.
10. Open the system tray. Refer to the “Opening the System Tray” section in this chapter.
11. Lift the PCI backplane up and out of the server.
Figure 2-42: Removing the PCI backplane
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Reverse steps 1 through 11 to replace the PCI backplane.
System Tray
WARNING: To reduce the risk of personal injury or damage to the equipment, do not
use the system tray handle to lift or move the ProLiant ML570 Generation 2 server.
To remove the system tray:
1. Prepare the server for a non-hot-plug procedure. Refer to “Preparing the Server for
Non-Hot-Plug Procedures” in this chapter.
2. Remove the front bezel door (tower model only), and lay the server on its side with the
access panel facing upward. Refer to “Removing the Front Bezel Door (Tower Model
Only)” in this chapter.
3. Remove the access panel. Refer to “Removing the Access Panel” in this chapter.
4. Remove the processor air baffles. Refer to “Processor Air Baffles” in this chapter.
5. Remove the memory boards. Refer to “Removing a Memory Board” in this chapter.
6. Disconnect cables to all PCI expansion boards.
7. Remove any expansion boards from the PCI slots. Refer to “Expansion Boards” in this
chapter.
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8. Press the latch adjacent to the system tray release handle to release the system tray (1).
9. Grasp the system tray release handle and pull the tray from the chassis until it stops in the
extended position (2).
10. Disconnect all internal cables connected to the system tray. For cable routing
information, refer to “Cable Routing Diagrams” in this chapter.
CAUTION: Do not pull the system tray completely out from the server unless all cables
have been disconnected.
11. Push and hold the latches on either side of the system tray (3).
12. Slide the system tray out from the chassis (4).
Figure 2-43: Removing the system tray
13. Place the system tray on a level nonconductive surface.
14. Be sure that the system switch settings on the system tray you are installing match those
on the system tray you are removing. Refer to “System Board Switches” in Chapter 4
“Connectors, LEDs, and Switches.”
15. Transfer all memory boards, expansion boards, PPMs, and processors onto the new
system board. Refer to the appropriate sections in this chapter regarding the removal of
these components.
IMPORTANT: Be sure that all components occupy the same locations in the new tray as they did
on the failed one. Failure to configure the new board exactly like the failed one may result in data
loss.
Reverse steps 1 through 12 to replace the system tray.
IMPORTANT: The server serial number must be re-entered through RBSU after replacing the system
tray. Refer to “Re-entering the Server Serial Number” in this chapter.
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Power Backplane
To remove the power backplane:
1. Prepare the server for a non-hot-plug procedure. Refer to “Preparing the Server for
Non-Hot-Plug Procedures” in this chapter.
2. Remove the front bezel door (tower model only), and lay the server on its side with the
access panel facing upward. Refer to “Removing the Front Bezel Door (Tower Model
Only)” in this chapter.
3. Remove the access panel. Refer to “Removing the Access Panel” in this chapter.
4. Open the system tray. Refer to “Opening the System Tray” in this chapter.
5. Disconnect all cables from the power backplane. Refer to “Cable Routing Diagrams” in
this chapter.
6. Loosen the two Torx T-15 thumbscrews (1).
7. Slide the power backplane toward the rear of the server and lift from the chassis (2).
Figure 2-44: Removing the power backplane
CAUTION: To avoid damaging the cable when sliding the system tray, be sure that all the
power cables are connected securely in the power backplane cavity.
Reverse steps 1 through 7 to replace the power backplane.
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Fan Basket
The fan baskets house the hot-plug fans that cool the processors and boards.
CAUTION: To maintain proper cooling, at least one fan in each fan basket must be
operational.
CAUTION: Never remove both hot-plug fans from either system fan basket while the server
is powered up. Overheating and damage to hardware could result. If the appropriate
HP software drivers are installed, the operating system software initiates a power shutdown in
case of overheating.
To remove the fan basket:
1. Prepare the server for a non-hot-plug procedure. Refer to “Preparing the Server for
Non-Hot-Plug Procedures” in this chapter.
2. Remove the front bezel door (tower model only), and lay the server on its side with the
access panel facing upward. Refer to “Removing the Front Bezel Door (Tower Model
Only)” in this chapter.
3. Extend the server from the rack (rack model only). Refer to “Extending the Server from
the Rack” in this chapter.
4. Remove the hot-plug fans. Refer to “Hot-Plug Fans (Processor and I/O)” in this chapter.
5. Loosen the thumbscrew that secures the fan basket to the chassis (1).
6. Remove the fan basket from the chassis (2).
Figure 2-45: Removing the fan basket
Reverse steps 1 through 6 to replace the fan basket.
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Processor Fan Bracket
To remove the processor fan bracket:
1. Prepare the server for a non-hot-plug procedure. Refer to “Preparing the Server for
Non-Hot-Plug Procedures” in this chapter.
2. Remove the front bezel door (tower model only), and lay the server on its side with the
access panel facing upward. Refer to “Removing the Front Bezel Door (Tower Model
Only)” in this chapter.
3. Remove the access panel. Refer to “Removing the Access Panel” in this chapter.
4. Remove the hot-plug fans. Refer to “Hot-Plug Fans (Processor and I/O)” in this chapter.
5. Remove the fan basket. Refer to “Fan Basket” in this chapter.
6. Open the system tray. Refer to “Opening the System Tray” in this chapter.
7. Disconnect the processor fan bracket power cable from the system board.
8. Remove the four Torx T-15 screws securing the processor fan bracket to the chassis (1).
9. Slide the bracket toward the center of the chassis and lift the bracket out of the
chassis (2).
Figure 2-46: Removing the processor fan bracket
Reverse steps 1 through 9 to replace the processor fan bracket.
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Drive Air Baffle
To remove the drive air baffle:
1. Prepare the server for a non-hot-plug procedure. Refer to “Preparing the Server for
Non-Hot-Plug Procedures” in this chapter.
2. Remove the front bezel door (tower model only), and lay the server on its side with the
access panel facing upward. Refer to “Removing the Front Bezel Door (Tower Model
Only)” in this chapter.
3. Remove the access panel. Refer to “Removing the Access Panel” in this chapter.
4. Remove the hot-plug fans. Refer to “Hot-Plug Fans (Processor and I/O)” in this chapter.
5. Remove both fan baskets. Refer to “Fan Basket” in this chapter.
6. Open the system tray. Refer to “Opening the System Tray” in this chapter.
NOTE: To facilitate removal of the drive air baffle, you may wish to remove the two outer hot-plug drive
fans. Refer to “Hot-Plug Fans (Drive)” in this chapter.
7. Loosen the thumbscrews on the drive air baffle (1).
8. Slide the air baffle over the drive fans, and lift the drive air baffle away from the
chassis (2).
Figure 2-47: Removing the drive air baffle
Reverse steps 1 through 8 to replace the drive air baffle.
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CD-ROM Drive
To remove the CD-ROM drive:
1. Prepare the server for a non-hot-plug procedure. Refer to “Preparing the Server for
Non-Hot-Plug Procedures” in this chapter.
2. Remove the front bezel door (tower model only), and lay the server on its side with the
access panel facing upward. Refer to “Removing the Front Bezel Door (Tower Model
Only)” in this chapter.
3. Remove the access panel. Refer to “Removing the Access Panel” in this chapter.
4. Remove the hot-plug processor fan. Refer to “Hot-Plug Fans (Processor and I/O)” in this
chapter.
5. Remove the fan basket. Refer to “Fan Basket” in this chapter.
6. Remove the processor fan bracket. Refer to “Processor Fan Bracket” in this chapter.
7. Open the system tray. Refer to “Opening the System Tray” in this chapter.
8. Disconnect the power and signal cables from the CD-ROM drive. Refer to “Diskette and
CD-ROM Drive Cables” in this chapter.
9. Loosen the thumbscrew located near the bottom of the fan basket to release the metal
locking bracket (1).
10. Slide the metal locking bracket outward (2).
11. Push the CD-ROM drive out of the front of the chassis (3).
Figure 2-48: Removing the CD-ROM drive
Reverse steps 1 through 11 to replace the CD-ROM drive.
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Diskette Drive
To remove the diskette drive:
1. Prepare the server for a non-hot-plug procedure. Refer to “Preparing the Server for
Non-Hot-Plug Procedures” in this chapter.
2. Remove the front bezel door (tower model only), and lay the server on its side with the
access panel facing upward. Refer to “Removing the Front Bezel Door (Tower Model
Only)” in this chapter.
3. Remove the access panel. Refer to “Removing the Access Panel” in this chapter.
4. Remove the hot-plug processor fan. Refer to “Hot-Plug Fans (Processor and I/O)” in this
chapter.
5. Remove the hot-plug processor fan basket. Refer to “Fan Basket” in this chapter.
6. Disconnect the power and signal cables from the diskette drive. Refer to “Diskette and
CD-ROM Drive Cables” in this chapter.
7. Loosen the thumbscrew on the side of the diskette drive (1).
8. Slide the drive back and lift it from the chassis (2).
Figure 2-49: Removing the diskette drive
Reverse steps 1 through 8 to replace the diskette drive.
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Removable Media Devices
The removable media area contains two bays that can house up to two media devices each. A
media bay with no devices installed must be covered with a removable media blank. To
remove an installed media device:
1. Prepare the server for a non-hot-plug procedure. Refer to “Preparing the Server for
Non-Hot-Plug Procedures” in this chapter.
2. Remove the front bezel door (tower model only). Refer to “Removing the Front Bezel
Door (Tower Model Only)” in this chapter.
3. Remove the access panel. Refer to “Removing the Access Panel” in this chapter.
4. Disconnect all cabling from the removable media device.
5. Slide the blue plastic locking lever on the outside of the removable media area to release
the media device (1).
6. Pull the media device from the removable media area (2).
CAUTION: Always populate removable media bays with either a hard drive or blank.
Proper airflow can only be maintained when the bays are populated. Unpopulated media
bays can lead to improper cooling and thermal damage.
Figure 2-50: Removing a media device from the removable media area
Reverse steps 1 through 6 to replace a removable media device or to cover the opening with a
removable media blank.
NOTE: Removable media bay devices may not always sit flush with the server when correctly inserted.
NOTE: When replacing a removable media device with a new device, the bay-blank rails must be
transferred onto the new device being installed.
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Internal Two-Bay Hot-Plug SCSI Drive Cage Fans (Optional)
To remove the internal two-bay hot-plug SCSI drive cage fans:
1. Prepare the server for a non-hot-plug procedure. Refer to “Preparing the Server for
Non-Hot-Plug Procedures” in this chapter.
2. Remove the front bezel door (tower model only), and lay the server on its side with the
access panel facing upward. Refer to “Removing the Front Bezel Door (Tower Model
Only)” in this chapter.
3. Remove the access panel. Refer to “Removing the Access Panel” in this chapter.
4. Disconnect all cabling from the removable media device.
5. Remove the removable media device from the removable media area. Refer to
“Removable Media Devices” in this chapter.
CAUTION: Always populate media bays with either a hard drive or blank. Proper airflow
can only be maintained when the bays are populated. Unpopulated media bays can lead
to improper cooling and thermal damage.
6. Lift the clip holding the fans to the back of the drive cage (1).
7. Remove the fans from the rear of the drive cage (2).
Figure 2-51: Removing fans from the rear of the internal two-bay
hot-plug SCSI drive cage
8. Disconnect the fan cable from the back of the drive cage.
Reverse steps 1 through 8 to replace the internal two-bay hot-plug SCSI drive cage fans.
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Drive Cage Backplane
The server ships standard with two drive cages that support up to 12 drives.
CAUTION: If the server is set up in an array configuration and an active drive is replaced
while the system is powered down, the following POST drive error message (1786) occurs
when the system is powered up:
PRESS <F1> TO BOOT THE SYSTEM AND REBUILD THE REPLACED
DRIVE, OR PRESS <F2> TO BOOT THE SYSTEM WITHOUT REBUILDING
THE DRIVE(S).
Pressing the F2 key causes permanent data loss to the logical drive. The F2 key should be
pressed only when all the drives are replaced or when complete data loss is desired.
NOTE: When a drive configured for fault tolerance is replaced, the replacement drive automatically
begins reconstruction. Drive reconstruction is active when the drive online LED is flashing green.
To remove the drive cage backplane:
1. Prepare the server for a non-hot-plug procedure. Refer to “Preparing the Server for
Non-Hot-Plug Procedures” in this chapter.
2. Remove the front bezel door (tower model only). Refer to “Removing the Front Bezel
Door (Tower Model Only)” in this chapter.
3. Remove rack bezel (rack model only). Refer to “Removing the Rack Bezel (Rack Model
Only)” in this chapter.
4. Remove all drives from the drive cage to be replaced. Refer to “SCSI Hard Drives” in
this chapter.
CAUTION: Hard drives must be reinserted in the same locations from which they were
removed. Reinserting hard drives in different orders and locations may result in data loss.
5. Remove the access panel. Refer to “Removing the Access Panel” in this chapter.
6. Remove the hot-plug fans. Refer to “Hot-Plug Fans (Processor and I/O)” in this chapter.
7. Remove the fan baskets. Refer to “Fan Basket” in this chapter.
8. Open the system tray. Refer to “Opening the System Tray” in this chapter.
9. Remove the hot-plug drive fans. Refer to “Hot-Plug Fans (Drive)” in this chapter
10. Remove the drive air baffle. Refer to “Drive Air Baffle” in this chapter.
11. Disconnect the cables attached to the drive cage. Refer to “SCSI Cables” and “SCSI
Backplane Power Cables” in this chapter.
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Removal and Replacement Procedures
12. Remove the four T-15 screws securing the drive cage to the chassis (1).
13. Pull the drive cage assembly from the front of the chassis (2).
.
Figure 2-52: Removing the drive cage
14. Remove the two Torx T-15 screws that hold the drive cage backplane to the drive
cage (1).
15. Lift the backplane upward, then outward to release it from the drive cage (2).
Figure 2-53: Removing the drive cage backplane
Reverse steps 1 through 15 to replace the hard drive cage or cover the opening with a drive
cage blank to maintain proper cooling.
2-62
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Removal and Replacement Procedures
Drive Fan Cable and Cable Bracket
To remove the drive fan cable and cable bracket:
1. Prepare the server for a non-hot-plug procedure. Refer to “Preparing the Server for
Non-Hot-Plug Procedures” in this chapter.
2. Remove the front bezel door (tower model only), and lay the server on its side with the
access panel facing upward. Refer to “Removing the Front Bezel Door (Tower Model
Only)” in this chapter.
3. Remove the access panel. Refer to “Removing the Access Panel” in this chapter.
4. Remove the hot-plug fans. Refer to “Hot-Plug Fans (Processor and I/O)” in this chapter.
5. Remove the fan baskets. Refer to “Fan Basket” in this chapter.
6. Remove the hot-plug drive fans. Refer to “Hot-Plug Fans (Drive)” in this chapter.
7. Remove the drive air baffle. Refer to “Drive Air Baffle” in this chapter.
8. Remove the drive cage. Refer to “Drive Cage Backplane” in this chapter.
9. Remove the Torx T-10 screw holding the drive fan cable bracket in place (1), and lift the
drive fan cable bracket from the chassis.
10. Disconnect the drive fan power cable from the power backplane (2).
Figure 2-54: Removing the drive fan cable and cable bracket
11. Remove the drive fan cable from the unit.
Reverse steps 1 through 11 to replace the drive fan cable and cable bracket.
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
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Removal and Replacement Procedures
Front Panel LED Assembly
To remove the front panel LED assembly:
1. Prepare the server for a non-hot-plug procedure. Refer to “Preparing the Server for
Non-Hot-Plug Procedures” in this chapter.
2. Remove the front bezel door (tower model only), and lay the server on its side with the
access panel facing upward. Refer to “Removing the Front Bezel Door (Tower Model
Only)” in this chapter.
3. Remove the rack bezel (rack model only). Refer to “Rack Bezel (Rack Model Only)” in
this chapter.
4. Remove the access panel. Refer to “Removing the Access Panel” in this chapter.
5. Remove the hot-plug fans. Refer to “Hot-Plug Fans (Processor and I/O)” in this chapter.
6. Remove the fan basket. Refer to “Fan Basket” in this chapter.
7. Unscrew and move aside the processor fan bracket. It is not necessary to disconnect
cables or remove this component completely for this procedure. Refer to “Processor Fan
Bracket” in this chapter.
8. Disconnect the front panel LED assembly from the power backplane.
Figure 2-55: Removing the front panel LED assembly power cable
9. Disconnect the cable from all cable guide clips, and pass it through the cable guide
opening toward the front of the server.
2-64
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Removal and Replacement Procedures
10. Press the tabs inward on both sides of the front panel LED assembly (1).
NOTE: Press the tabs with your fingers. Using a screwdriver may damage the tabs.
11. With the tabs released, pull the front panel LED assembly all the way out of the front
of the bezel (2).
Figure 2-56: Removing the front panel LED assembly
Reverse steps 1 through 11 to replace the front panel LED and cable assembly.
Miscellaneous Mechanical Parts
Several mechanical components can be removed without powering down the server:
•
Locking casters
•
Power supply blank
•
SCSI hard drive blank
•
Removable media blank
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
2-65
Removal and Replacement Procedures
Locking Casters
To remove the locking casters:
1. Prepare the server for a non-hot-plug procedure. Refer to “Preparing the Server for
Non-Hot-Plug Procedures” in this chapter.
2. Place the server on its side, and remove the three Torx T-15 screws securing each caster
to the chassis.
3. Pull the locking casters away from the server.
Figure 2-57: Removing the locking casters
Reverse steps 1 through 3 to replace the locking casters.
2-66
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Removal and Replacement Procedures
Power Supply Blank
CAUTION: Always populate power supply bays with either a power supply or blank. Proper
airflow can only be maintained when the bays are populated. Unpopulated power supply bays
can lead to improper cooling and thermal damage.
To remove a power supply blank:
1. Remove the two Torx T-15 screws securing the hot-plug power supply blank to the
chassis (1).
2. Pull the power supply blank up and away from the chassis (2).
Figure 2-58: Removing the power supply blank
Reverse steps 1 and 2 to replace a power supply blank.
SCSI Hard Drive Blank
To remove a drive blank:
1. Open the front bezel door (tower model only). Refer to “Removing the Front Bezel Door
(Tower Model Only)” in this chapter.
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
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Removal and Replacement Procedures
2. Push the sliding release button to unlock the blank (1).
3. Pull the drive blank out from the drive cage (2).
Figure 2-59: Removing the drive blank
Reverse steps 1 through 3 to replace a drive blank.
Removable Media Blank
To remove a removable media blank:
1. Remove the front bezel door (tower model only). Refer to “Removing the Front Bezel
Door (Tower Model Only)” in this chapter.
2. Remove the access panel. Refer to “Removing the Access Panel” in this chapter.
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HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Removal and Replacement Procedures
3. Slide the blue locking lever on the outside of the removable media area to release the
blank (1).
4. Pull the removable media blank from the removable media area (2).
Figure 2-60: Removing a removable media blank from the removable
media area
Reverse steps 1 through 4 to install a removable media blank.
Cable Routing Diagrams
CAUTION: When routing cables, always make sure that the cables are not in a position in
which they can be pinched or crimped.
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
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Removal and Replacement Procedures
System Board Power Cables
Figure 2-61: System board power cable routing
Drive Fan Power Cables
Figure 2-62: Drive fan power cable routing
2-70
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Removal and Replacement Procedures
Diskette and CD-ROM Drive Cables
Figure 2-63: Diskette and CD-ROM drive cable routing
Table 2-10: Diskette and CD-ROM Drive Cable Routing
Item
Description
1
Power cable for both diskette and CD-ROM drives
2
Data cable for CD-ROM drive
3
Data cable for diskette drive
SCSI Backplane Power Cables
Figure 2-64: SCSI backplane power cable routing
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
2-71
Removal and Replacement Procedures
SCSI Cables
Figure 2-65: SCSI cable routing
Table 2-11: SCSI Cable Routing
Item
Description
1
SCSI A (blue)
2
SCSI B (yellow)
Figure 2-66: Internal-to-external SCSI cable routing
NOTE: The internal-to-external SCSI cable ships unconnected. If you want to connect it, you must
disconnect one of the drive cages.
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HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Removal and Replacement Procedures
Table 2-12 lists the cables required for each optional hardware component.
Table 2-12: Required Cables
Component
Required Cables
Cable ships with:
Drive cage A
Power
Server
Signal
Server
Power
Server
Signal
Server
Power
Server
Signal
Server
Power
Server
Signal
Option kit
Power
Server
Signal
Option kit
Power
Option kit
Signal
Option kit
Front panel LED assembly
Power
Server
External storage devices
Signal
Option kit
or option cable kits
External SCSI
Signal
Server
Drive cage B
SCSI devices in the removable media bay
IDE devices in the removable media bay
DVD drive in the CD-ROM bay
Remote Insight lights-Out Edition II
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
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Removal and Replacement Procedures
Re-entering the Server Serial Number
After replacing the system tray or clearing the NVRAM, the server serial number must be reentered. To re-enter the serial number:
1. During the server startup sequence, press the F9 key to access RBSU.
2. Select the System Options menu.
3. Select Serial Number. The following warning is displayed:
WARNING! WARNING! WARNING! The serial number is loaded into the
system during the manufacturing process and should NOT be
modified. This option should ONLY be used by qualified service
personnel. This value should always match the serial number
sticker located on the chassis.
Press the Enter key to clear the warning.
4. Enter the serial number and press the Enter key.
5. Press the Escape key to close the menu.
6. Press the Escape key to exit RBSU.
7. Press the F10 key to confirm exiting RBSU. The server will automatically reboot.
2-74
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
3
Diagnostic Tools
This chapter is an overview of software and firmware diagnostic tools that are available for
configuring, monitoring, and managing HP ProLiant ML570 Generation 2 servers.
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
3-1
Diagnostic Tools
Use the following tools to diagnose problems, test hardware, and monitor and manage server
operations.
Table 3-1: Diagnostic Tools
Tool
Description
How to run the tool
Array Diagnostics Utility (ADU)
ADU is designed to run on all HP
systems that support HP array
controllers. ADU collects information
about the array controllers in the
system and generates a list of
detected problems.
For a list of HP servers that support
ADU, visit www.hp.com.
ASR-2 automatically restarts the
server after a catastrophic operating
system failure.
Run RBSU and set ASR-2 to enable
this tool.
Automatic Server Recovery-2
(ASR-2)
For a complete list of ADU error
messages, refer to the HP Servers
Troubleshooting Guide.
With ASR-2, you have multiple
recovery options:
•
Available Recovery provides
software error recovery and
environmental recovery.
•
Unattended Recovery logs the
error information to the IML,
resets the server, and tries to
restart the operating system.
Diagnostics Utility
Diagnostics Utility tests and verifies
operation of HP hardware. If the
utility finds a hardware failure, it
isolates the replaceable part, if
possible.
Access Diagnostics Utility when
POST detects a system
configuration error. For a complete
list of POST error messages, refer to
the HP Servers Troubleshooting
Guide. Diagnostics Utility can be run
from the SmartStart CD or
downloaded from www.hp.com.
Insight Manager 7
Insight Manager 7 is a client/server
application used to remotely manage
HP hardware in a network
environment. Insight Manager 7
reports hardware fault conditions
(both failure and pre failure) and
collects data for reporting and
graphing.
For more information on viewing and
printing the event list, refer to the
Management CD, the HP Insight
Manager User Guide or the HP
ProLiant ML570 Generation 2 Server
Setup and Installation Guide.
continued
3-2
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Diagnostic Tools
Table 3-1: Diagnostic Tools continued
Tool
Description
How to run the tool
SmartStart
SmartStart software is the intelligent
way to set up the HP server. The
SmartStart CD includes the
ROMPaq Utility, driver updates, and
assistance installing operating
systems.
Use the information provided in the
Server Setup and Management
pack.
Survey Utility
Survey Utility gathers critical
hardware and software information
on servers running Microsoft®
Windows NT®, Novell NetWare,
SCO OpenServer, or SCO Unixware
operating systems.
Install the Survey Utility from the
SmartStart CD, the Integration
Maintenance Utility, or the
Management CD.
If a significant change occurs
between data-gathering intervals,
the Survey Utility marks the previous
information and overwrites the
survey text files to reflect the latest
changes in the configuration.
Integrated Management Log (IML)
ROM-Based Setup Utility (RBSU)
The IML is a log of system events
such as system failures or nonfatal
error conditions. View events in the
IML from within:
•
Insight Manager 7
•
Survey Utility
•
Operating-system-specific IML
utilities
RBSU configures the hardware
installed in or connected to the
server. Specifically, it can:
•
Store configuration information
in nonvolatile memory
•
Manage memory installation,
processor upgrades, network
interface cards and mass
storage devices
•
Assist in installing an operating
system
•
Configure ports and IRQs, if
required
The IML requires operating system
management drivers. Refer to the
SmartStart CD for instructions on
installing the appropriate drivers.
Run RBSU by pressing the F9 key
during POST.
continued
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
3-3
Diagnostic Tools
Table 3-1: Diagnostic Tools continued
Tool
Description
How to run the tool
ROMPaq Utility
The ROMPaq Utility checks the
system and provides a choice of
available ROM revisions and
controller firmware.
Run this utility from the SmartStart
CD included with the server.
SmartStart Diskette Builder
The SmartStart Diskette Builder is a
utility that uses data stored on the
SmartStart CD to create support
diskettes. You can create support
diskettes for specific configuration
needs or for software that cannot be
used directly from the
SmartStart CD.
Run the diskette builder tool from the
SmartStart CD.
3-4
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
4
Connectors, LEDs, and Switches
This chapter explains the location and function of system connectors, internal and external
LEDs, and system board switches.
Connectors
The figures and tables in this chapter show connector locations on the system board, memory
board, and rear panel of an HP ProLiant ML570 Generation 2 server.
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
4-1
Connectors, LEDs, and Switches
System Board
Figure 4-1 and Table 4-1 identify the connectors on the system board of the server.
Figure 4-1: System board connectors
Table 4-1: System Board Connectors
Item
4-2
Connector
1
Secondary IDE (non-bootable)
2
Remote management (30-pin)
3
Remote management (16-pin)
4
I/O fans
5
System power
6
SCSI A (blue)
7
SCSI B (yellow)
8
Power backplane signal
9
Primary IDE (bootable) (orange)
10
Diskette drive (purple)
11
Processor fans
12
System power
13
PCI backplane
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Connectors, LEDs, and Switches
Memory Board
Figure 4-2 and Table 4-2 identify the slots on the memory boards of the server.
Figure 4-2: DIMM slots
Table 4-2: DIMM slots
Item
Slot
1
DIMM slot 1
2
DIMM slot 2
3
DIMM slot 3
4
DIMM slot 4
5
DIMM slot 5
6
DIMM slot 6
7
DIMM slot 7
8
DIMM slot 8
Bank
Bank A
Bank B
Bank C
Bank D *
* When the server is configured for online spare memory, Bank
D on memory board 1 is the online spare bank.
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
4-3
Connectors, LEDs, and Switches
Rear Panel
Figure 4-3 and Table 4-3 identify the connectors on the rear panel of the server.
Figure 4-3: Rear panel connectors
Table 4-3: Rear Panel Connectors
Item
4-4
Description
Item
Description
1
Keyboard connector
10
Hot-plug power supply 1
2
Mouse connector
11
Hot-plug power supply 2
3
Serial connector A
12
Torx T-15 tool
4
Parallel connector
13
Unit ID switch and LED
5
Embedded NIC connector (RJ-45)
14
USB connectors
6
Release latch
15
Video connector
7
VHDCI SCSI connector
16
Serial connector B
8
PCI-X Hot Plug expansion slots
17
Hot-plug power supply bay 3 (redundant)
9
PCI-X non-hot-plug expansion slots
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Connectors, LEDs, and Switches
System LEDs
The server contains LEDs that indicate the status and settings of hardware components. This
section discusses the following types and locations of LEDs:
•
Front panel
•
System board
•
Memory board
•
PCI-X Hot Plug
•
Expansion slot speed
•
Hot-plug power supply
•
Hot-plug fan
•
Embedded NIC connector (RJ-45) activity
•
Rear Unit Identification (UID) LED
•
Hot-plug hard drive
Information at the end of this section discusses the interactions between external and system
board LEDs in troubleshooting or assessing system status.
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
4-5
Connectors, LEDs, and Switches
Front Panel LEDs
The set of five LEDs on the front of the server indicate system health. Figure 4-4 and Table
4-4 identify and describe the location and function of each of the LEDs.
Figure 4-4: Front panel LEDs
Table 4-4: Front Panel LEDs
LED
Description
State
1
UID button and LED
Blue = Activated
Blue flashing = System is being managed
remotely
Off = Deactivated
2
Internal health LED*
Green = Normal (system on)
Amber = System health degraded
Red = System has critical failure
Off = System is off
3
External health (power supply) LED
Green = Normal (system on)
Amber = Redundant power supply failure
Red = Critical power supply failure
Off = System is off
4
Embedded NIC activity LED
Green = Network link
Blinking = Network link with activity
Off = No network connection
5
Power On/Standby button and LED
Amber = System is off (auxiliary power present)
Green = System is on
Off = Server has no A/C power
*The internal health LED identifies service events for internal components in a prefailure or failed
condition. For a list of these events, refer to the HP ProLiant ML570 Generation 2 Server Setup and
Installation Guide.
4-6
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Connectors, LEDs, and Switches
System Board LEDs
Figure 4-5 and Table 4-5 identify system board LED locations and status indications.
Figure 4-5: System board LEDs
Table 4-5: System Board LEDs
LED
Description
State
1
PPM 1
2
Processor 1
Amber = Processor or PPM failed
3
PPM 2
Off = Normal
4
Processor 2
5
Thermal warning
6
Memory board interlock
LED
7
Processor 3
8
PPM 3
Amber = Processor or PPM failed
9
Processor 4
Off = Normal
10
PPM 4
Amber = Thermal event
Off = Normal
Amber = Memory boards interlock failed
Off = Normal
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
4-7
Connectors, LEDs, and Switches
Memory Board LEDs and Icons
Figure 4-6 and Table 4-6 identify LEDs on the memory board.
Figure 4-6: Memory board LEDs and icons
Table 4-6: Advanced ECC (Standard) Memory LEDs
Item
1
8
1-4,
7, 8
4-8
Description
Indicator
Status
Memory
Status
Off
Memory board is offline.
Green
Memory board is online.
Flashing
green
Memory board is busy.
Amber
Memory error has occurred on this memory board.
Off
DIMM is not installed.
Green
DIMM is installed.
Amber
Memory error has occurred on this DIMM.
Flashing
amber
Configuration error has occurred.
Flashing
amber
Memory board is in use; relock it immediately.
DIMM 1-8
status
All LEDs
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Connectors, LEDs, and Switches
Table 4-7: Online Spare Memory LEDs
Item
1
2
7
8
1-4,
7, 8
Description
Indicator
Status
Memory
Status
Off
Memory board is offline.
Green
Memory board is online.
Flashing
green
Memory board is busy.
Amber
Memory error has occurred on this memory board.
Off
Memory board is not configured for online spare
memory.
Green
Online spare memory is functioning properly.
Amber
Memory error has occurred and system has failed over
to the online spare bank.
Off
Bank is not configured as an online spare bank.
Green
Bank is configured as an online spare bank.
Flashing
green
Failure has occurred and online spare bank is active.
Off
DIMM is not installed.
Green
DIMM is installed.
Amber
Memory error has occurred on this DIMM.
Flashing
amber
Configuration error has occurred.
Flashing
amber
Memory board is in use; relock it immediately.
Online Spare
Status
Online Spare
text
DIMM 1-8
status
All LEDs
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
4-9
Connectors, LEDs, and Switches
Table 4-8: Single-Board Mirrored Memory LEDs
Item
1
3
8
1-4,
7, 8
4-10
Description
Indicator
Status
Memory status
Off
Memory board is offline.
Green
Memory board is online.
Flashing green
Memory board is busy.
Amber
Memory error has occurred on this
memory board.
Off
Memory board is not configured for
mirrored memory.
Green
Single-board mirrored memory is
functioning properly.
Amber
Memory error has occurred and system
has failed over to the mirrored bank(s).
Off
DIMM is not installed.
Green
DIMM is installed.
Amber
Memory error has occurred on this
DIMM.
Flashing amber
Configuration error has occurred.
Flashing amber
Memory board is in use; relock it
immediately.
Mirroring status
DIMM 1-8 status
All LEDs
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Connectors, LEDs, and Switches
Table 4-9: Hot-Plug Mirrored Memory LEDs
Item
1
3
4
8
1-4,
7, 8
Description
Indicator
Status
Memory Status
Off
Memory board is offline.
Green
Memory board is online.
Flashing green
Memory board is busy.
Amber
Memory error has occurred on this memory
board.
Off
Memory board is not configured for mirrored
memory.
Green
Hot-plug mirrored memory is functioning
properly.
Amber
Memory error has occurred and system has
failed over to the mirrored board.
Off
Do not remove memory board—memory board
is not ready for removal.
Green
Okay to remove memory board.
Off
DIMM is not installed.
Green
DIMM is installed.
Amber
Memory error has occurred on this DIMM.
Flashing amber
Configuration error has occurred.
Flashing amber
Memory board is in use; relock it immediately.
Mirroring
Status
Ready to Hot
Plug
DIMM 1-8
status
All LEDs
Table 4-10: Memory Board Icons
Item
Description
Status
5
Lock
Memory board is locked and cannot be removed.
6
Unlock
Memory board is unlocked; do not remove unless the Ready to Hot
Plug LED illuminates green.
Note: The icon at which the memory board switch is pointed indicates whether the memory board is
locked or unlocked.
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
4-11
Connectors, LEDs, and Switches
PCI-X Hot Plug LEDs
The PCI-X Hot Plug LEDs provide a visual status for each slot and are viewable from the
rear or from inside the server after removing the access panel.
Figure 4-7 and Table 4-11 identify PCI-X Hot Plug LEDs.
Figure 4-7: Internal and External PCI-X Hot Plug LEDs
Table 4-11: Internal and External PCI-X Hot Plug LEDs
Item
4-12
Description
1
Power LED (green)
2
Fault LED (amber)
3
PCI-X Hot Plug button
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Connectors, LEDs, and Switches
Table 4-12 identifies PCI-X Hot Plug slot activity status according to LED description.
Table 4-12: Internal and External PCI-X Expansion Slot LEDs
LED
State
Power
On
Fault
Off
Power
On
Fault
On
Power
OK to
Open
Slot Status
No
Power is currently applied to the slot. Do not open the
expansion slot latch. The slot is functioning normally.
No
Power is currently applied to this slot, but the slot needs
attention for a possible problem with the slot, expansion
board, or driver. Do not open the expansion slot latch.
No
The power slot is being turned off or on, which may take
several minutes. Do not open the expansion slot latch.
Press the PCI-X Hot Plug button to cancel the operation.
Yes
Power to this slot is turned off, but this slot needs
attention. A problem may exist with the slot, expansion
board, or driver.
Yes
The power to the slot is off. An expansion board may be
installed in this slot.
Flashing
Fault
On or
Off
Power
Off
Fault
On
Power
Off
Fault
Off
Note: If any of the LEDs indicates an error, refer to the HP ProLiant ML570 Generation 2 Server
Setup and Installation Guide for more information.
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
4-13
Connectors, LEDs, and Switches
Expansion Slot Speed LEDs
The bus architecture delivers matched speed of expansion boards on the same bus.
IMPORTANT: Always pair expansion boards of the same speed on the same bus for optimal
performance. If expansion boards of different speeds are installed on the same bus, the server sets the
bus speed to the slower PCI board.
Figure 4-8 and Table 4-13 identify the speed for each PCI slot and to help ensure optimal
performance.
Figure 4-8: Expansion slot speed LEDs
Table 4-13: Expansion Slot Speed LEDs
4-14
LED
Slot Speed
1
33-MHz PCI
2
66-MHz PCI
3
66-MHz PCI-X
4
100-MHz PCI-X
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Connectors, LEDs, and Switches
Hot-Plug Power Supply LEDs
Determine the hot-plug power supply status by noting the color of the power supply LED
located adjacent to the AC power socket.
Figure 4-9: Power supply LEDs (rack configuration)
Table 4-14: Power Supply LEDs
Power Supply Condition
1 Power LED (Green)
2 Fault LED (Amber)
No AC power to any power
supply
Off
Off
No AC power to a particular
power supply
Off
On
AC power present; system in
standby mode
Blinking
Off
Power supply on and
working properly
On
Off
Power supply current limit
exceeded
On
Blinking
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
4-15
Connectors, LEDs, and Switches
Hot-Plug Fan LEDs
Each hot-plug fan has a corresponding status LED in the fan basket.
Figure 4-10: Hot-plug fan LEDs
Table 4-15: Hot-Plug Fan LEDs
Fan
Description
Status
1
Standard processor fan
2
Optional redundant processor fan
3
Standard I/O fan
4
Optional redundant I/O fan
5
Drive fan
6
Drive fan
7
Drive fan
Green = The fan is operating
normally.
Amber = The fan has failed.
Off = The fan is not installed,
has no power, or is not
properly seated.
NOTE: The hot-plug rear processor air baffle and fan assembly LED is not shown. It also indicates
operational status as described in Table 4-15.
4-16
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Connectors, LEDs, and Switches
Embedded NIC Connector Activity LEDs
The RJ-45 connector for the embedded NIC, located on the rear panel, contains two LEDs.
Figure 4-11 and Table 4-16 identify the LED locations and status.
Figure 4-11: Embedded NIC connector activity LEDs
Table 4-16: Embedded NIC Connector Activity LEDs
LED
Description
1
Activity
2
Link
State
On or flashing = Network activity
Off = No network activity
On = Linked to network
Off = No network link
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
4-17
Connectors, LEDs, and Switches
Rear Unit Identification LED and Button
The server includes unit identification (UID) LEDs with buttons on both the front and rear
panels. The UID LEDs indicate activity status and can be toggled on and off by pushing the
UID button or through Insight Manager 7.
The rear UID provides a visual reference for locating an individual server in a rack of servers.
The rear UID contains an integrated button to activate or deactivate the LED.
Figure 4-12: Rear UID and button (tower model)
The rear UID indicates the following states:
•
Blue = The button is activated.
•
Blue flashing = The system is being monitored remotely.
•
Off = The button is deactivated.
NOTE: You can activate and deactivate the UID from either the front or rear UID button.
4-18
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Connectors, LEDs, and Switches
Hot-Plug Hard Drive LEDs
Each hot-plug hard drive has three LEDs located on the front of the drive. They provide
activity, online, and fault status for each corresponding drive when configured as part of an
array and attached to an active Smart Array Controller. LED behaviors may vary, depending
on the status of other drives in the array. Figure 4-13 and Tables 4-17 and 4-18 identify LED
locations and analyze the status of each hot-plug hard drive.
CAUTION: Read the HP Servers Troubleshooting Guide before removing a hard drive.
Figure 4-13: Hot-plug hard drive LEDs
Table 4-17: Hot-Plug Hard Drive LEDs
LED
Description
1
Drive activity
2
Online status
3
Fault status
State
On = Drive activity
Off = No drive activity
Flashing = Online activity
Off = No online activity
Flashing = Fault-process activity
Off = No fault-process activity
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
4-19
Connectors, LEDs, and Switches
Table 4-18: Hot-Plug Hard Drive LED Combinations
Activity LED
Online LED
Fault LED
Status
On
Off
Off
Do not remove the drive. Removing a drive during this process
causes data loss.
The drive is being accessed and is not configured as part of an array.
On
Flashing
Off
Do not remove the drive. Removing a drive during this process
causes data loss.
The drive is rebuilding or undergoing capacity expansion.
Do not remove the drive. Removing a drive during this process
causes data loss.
Flashing
Flashing
Flashing
The drive is part of an array being selected by the Array Configuration
Utility.
-OrThe Options ROMPaq is upgrading the drive.
OK to replace the drive online if a predictive failure alert is received
and the drive is attached to an array controller.
The drive is not configured as part of an array.
Off
Off
Off
-OrIf this drive is part of an array, a powered-on controller is not accessing
the drive.
-OrThe drive is configured as an online spare.
Off
Off
Off
On
On
Off
OK to replace the drive online.
The drive has failed and has been placed offline.
OK to replace the drive online if a predictive failure alert is received
(refer to “System LEDs and Internal Health LED Status Combinations”
for details), provided that the array is configured for fault tolerance and
all other drives in the array are online.
The drive is online and configured as part of an array.
On or
flashing
On
Off
OK to replace the drive online if a predictive failure alert is received
(refer to “System LEDs and Internal Health LED Status Combinations”
for details), provided that the array is configured for fault tolerance and
all other drives in the array are online.
The drive is online and being accessed.
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HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Connectors, LEDs, and Switches
System LEDs and Internal Health LED Status Combinations
When the internal health LED on the front panel illuminates either amber or red, the server is
experiencing a health event. The combinations of illuminated system LEDs and the internal
health LED in Table 4-19 indicate system status.
NOTE: The system management driver must be installed in order for the internal health LED to provide
pre-failure warranty conditions.
The internal health LEDs on the front panel indicate the current hardware status and are used
to assist in initial troubleshooting. Note that in some situations, Insight Manager 7 reports
server status differently than the health LEDs because it tracks more system attributes.
Table 4-19: System LEDs and Internal Health LED Status Combinations
System LED and Color
Processor failure (amber)
Internal Health LED
Color
Red
Amber
Status
•
Processor has failed.
•
Required processor is not installed in socket.
•
ROM detects a failed processor during POST.
Processor is in pre-failure condition.
•
PPM has failed.
Red
•
PPM is not installed, but the corresponding
processor is installed.
Red
DIMM has experienced a multi-bit error.
Amber
DIMM has reached single-bit correctable error
threshold.
DIMM failure, all slots in one
bank (amber)
Red
Interleaving error: The bank is not populated entirely, or
DIMMs do not all match within the bank.
DIMM failure, all slots (amber)
Red
No valid or usable memory is installed in the system.
Red
System has exceeded operating system cautionary
level or critical hardware level.
Green
Normal
Red
A required fan has failed or is missing.
Amber
A redundant fan has failed.
Red
A required power supply has failed.
Amber
A redundant power supply has failed.
PPM failure (amber)
DIMM failure (amber)
Thermal warning (amber)
Fan (amber)
Power supply (off)
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
4-21
Connectors, LEDs, and Switches
System Board Switches
Some server operations, including adding or removing a component, changing a security
feature, or reconfiguring the server from tower to rack, require that you reconfigure a system
switch. If the system configuration is incorrect, the server may not work properly and you
may receive error messages on the screen.
This section discusses the following system board switches:
•
System maintenance
•
Non-maskable interrupt (NMI)
Figure 4-14: System board switches
Table 4-20: System Board Switches
Switch
4-22
Switch Type
1
System maintenance switch (SW4)
2
NMI switch (SW3)
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Connectors, LEDs, and Switches
System Maintenance Switch
The system maintenance switch (SW4) is an eight-position switch that is used for system
configuration. The default setting for all six positions is off.
Figure 4-15: System maintenance switch (SW4)
Table 4-21: System Maintenance Switch (SW4)
Position
Description
1
Reserved
2
Lock configuration
information
3
Tower/rack model select
4
Enable diskette boot
5
Clear system passwords
6
Invalidate non-volatile RAM
(NVRAM) and CMOS
7
Reserved
8
Reserved
On/Off Function
Off = System configuration can be changed.
On = System configuration is locked and cannot be changed.
Off = System is in a tower configuration.
On = System is in a rack configuration.
Off = Booting from diskette is controlled by RBSU.
On = Booting from diskette is enabled and RBSU setting is overridden.
Off = System passwords work normally.
On = System passwords will be erased.
Off = No function is available.
On = ROM treats system configuration as invalid.
Note: To access redundant ROM, set system maintenance switches 1, 5, and 6 to the “on” position. Refer to the
HP ProLiant ML570 Generation 2 Server Setup and Installation Guide for more information.
Note: The server serial number must be re-entered through RBSU after clearing the NVRAM. Refer to “Re-entering
the Server Serial Number” in Chapter 2.
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
4-23
Connectors, LEDs, and Switches
Non-Maskable Interrupt Switch
Crash dump analysis is an essential part of eliminating reliability problems such as hangs or
crashes in operating systems, device drivers, and applications. Many crashes freeze a system
requiring you to do a hard reset. Resetting the system erases any information that supports
root cause analysis.
When an operating system crashes, system administrators can perform a non-maskable
interrupt (NMI) event by pressing a dump switch. The NMI event enables a hung system to
once again become responsive.
The NMI switch is used ONLY in the event of a service emergency that requires a complete
data dump in preparation for recovering the system from a catastrophic event.
System Configuration Settings
It may be necessary at some time to clear and reset system configuration settings. When the
system maintenance switch position 6 is set to the On position, the system is prepared to erase
all system configuration settings from both CMOS and NVRAM. For additional information
about locating the switch and switch settings, refer to “System Maintenance Switch” in this
chapter. The default setting for all positions is off.
IMPORTANT: Clearing CMOS and/or NVRAM deletes your configuration information. Refer to the
HP ProLiant ML570 Generation 2 Server Setup and Installation Guide for complete instructions on
configuring the server.
IMPORTANT: The server serial number must be re-entered through RBSU after clearing the NVRAM.
Refer to “Re-entering the Server Serial Number” in Chapter 2.
To erase all system configuration settings:
1. Power down the server.
2. Remove the access panel.
3. Set the position 6 lever to the On position.
4. Power up the server, and wait for the system to display a message confirming that the
maintenance switch has been set.
5. Power down the server.
6. Reset the position 6 lever to the default Off position.
7. Power up the server.
8. Press the F9 key to run RBSU and reset all system configuration settings.
For instructions on using RBSU to reset system configuration settings, refer to the HP
ProLiant ML570 Generation 2 Server Setup and Installation Guide.
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HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
5
Troubleshooting
This chapter provides specific troubleshooting information for the HP ProLiant
ML570 Generation 2 server. Use it to find details about server startup and operation errors.
For a list of new server error messages specific to this server, refer to the HP ProLiant
ML570 Generation 2 Server Setup and Installation Guide. For information on LEDs and
switches specific to the server, refer to Chapter 4, “Connectors, LEDs, and Switches.”
For a more detailed discussion of troubleshooting techniques, diagnostic tools, error
messages, and preventative maintenance, refer to the HP Servers Troubleshooting Guide
included on the Documentation CD that ships with the server.
WARNING: A risk of personal injury exists from hazardous energy levels. The
installation of options and the routine maintenance and service of this product shall be
performed by individuals who are knowledgeable about the procedures, precautions,
and hazards associated with equipment containing hazardous energy circuits.
For troubleshooting information beyond the scope of this guide, both general and specific to
HP ProLiant ML570 Generation 2 servers, refer to Table 5-8.
When the Server Does Not Start
This section provides systematic instructions on what to try and where to go for help for the
most common problems encountered during initial POST. The server must complete this test
each time you power up before it can load the operating system and start running software
applications.
WARNING: A risk of personal injury exists from hazardous energy levels. The
installation of options, and the routine maintenance and service of this product shall be
performed by individuals who are knowledgeable about the procedures, precautions,
and hazards associated with equipment containing hazardous energy circuits.
If the server does not start:
1. Be sure that the server and monitor are plugged into a working outlet.
2. Be sure that the power source is working properly:
a. Check the status using the system power LED.
b. Be sure that the Power On/Standby button was pressed firmly.
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
5-1
Troubleshooting
3. Be sure that the power supplies are working properly by checking the power supply
LEDs.
NOTE For information on LEDs and switches specific to the server, refer to Chapter 4,
“Connectors, LEDs, and Switches.” For more information about power, refer to the HP Servers
Troubleshooting Guide.
4. If the system does not complete POST or start loading an operating system, refer to the
HP Servers Troubleshooting Guide.
5. If the server is rebooting repeatedly, verify that the system is not rebooting due to a
problem that initiates an ASR-2 reboot.
Some operating systems reboot the server when an error occurs. This is the default in the
Windows® 2000 operating system.
6. Restart the server.
IMPORTANT: If the server does not restart, proceed to “Diagnostic Steps.”
7. Check the server for the following normal power-up sequence to be sure that the system
meets the minimal hardware requirements and is powered up during normal operations:
a. The power button LED turns from standby (amber) to on (green).
b. The fans start up.
8. Check the monitor for the following messages that verify the system meets the minimal
hardware requirements and is powered up during normal operations:
a. HP ProLiant logo
b. BIOS information
c. Copyright information
d. Processor initialization
e. Multi-initiator configuration
IMPORTANT: Select the multi-initiator configuration utility (CTRL-A) only to support HP storage
and clustering options. Refer to the HP ProLiant ML570 Generation 2 Server Setup and Installation
Guide.
f.
PXE initialization
g. Option ROMs
h. SCSI devices
9. The operating system loads to complete the boot process.
If the server completes POST and attempts to load the operating system, go to the “Problems
After Initial Boot” section in this chapter.
5-2
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Troubleshooting
Diagnostic Steps
If the server does not power up, or powers up but does not complete POST, answer the
questions in Table 5-1 to determine appropriate actions based on the symptoms observed. The
flow of questions reflects the usual flow of events during a power-on sequence.
According to the answers you give, you will be directed to an appropriate secondary table in
this section. The table outlines possible reasons for the problem, options available to assist in
diagnosis, possible solutions, and references to other sources of information.
Table 5-1: Diagnostic Steps
Question
Action
Question 1:
If no, continue to question 2.
Is the system power button LED off?
If yes, refer to Table 5-2.
Question 2:
If yes, continue to question 3.
Is the system power button LED illuminated
green?
If no, refer to Table 5-3.
Question 3:
If yes, continue to question 4.
Is the external health LED illuminated green?
If no, refer to Table 5-4.
Question 4:
If yes, continue to question 5.
Is the internal health LED illuminated green?
If no, refer to Table 5-5.
Question 5:
If yes, use the POST messages for further
diagnosis. Refer to Table 5-6 for details.
Is the monitor displaying information?
If no, refer to Table 5-6.
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
5-3
Troubleshooting
Table 5-2: Is the System Power LED Off?
Answer
Possible Reasons
Possible Solutions
Yes, it is off
The system is not connected to
AC power, or no AC power is
available.
Be sure that the power cord is
connected to the power supply.
Check the power distribution
unit, UPS, or AC circuit.
A power supply problem exists.
The power supply may not be
connected or inserted properly, it
may have a damaged connector,
or it may have failed.
Be sure that the power supply is
undamaged, the power supply is
fully seated, and the power
supply LED is illuminated green
when you power up the server.
A broken connection exists
between the front panel LED
assembly and the power
backplane.
Be sure that the system power
and power supply signal cables
are connected to the system
board and power backplane.
The front panel LED assembly has
failed.
Be sure that the front panel LED
assembly cable is connected to
the power backplane.
Refer to the HP Servers
Troubleshooting Guide for
further options.
No
If the system power button LED is illuminated amber, do the following:
1.
Press the Power On/Standby button.
2.
Refer to Table 5-3.
Note: For LED locations and functions, refer to Chapter 4, “Connectors, LEDs, and Switches.” For
cabling configurations, refer to the HP ProLiant ML570 Generation 2 Server Setup and Installation
Guide.
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HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Troubleshooting
Table 5-3: Is the System Power LED Green?
Answer
Possible Reasons
Possible Solutions
No, it is off
Power On/Standby button has not
been pressed firmly.
Firmly press the power button.
A power supply problem exists. The
power supply may not be connected
or inserted properly, it may have a
damaged connector, or it may have
failed.
Be sure that the power supply is
undamaged, the power supply is fully
seated, and the power supply LED is
green.
The system may have experienced a
short.
Check for bent connector pins and
improperly seated expansion boards.
The front panel LED assembly has
failed.
Be sure that the front panel LED
assembly cable is connected to the
power backplane.
Yes
If the system power button LED is illuminated green, refer to Table 5-4.
Note: For LED locations and functions, refer to Chapter 4, “Connectors, LEDs, and Switches.” For
cabling configurations, refer to the HP ProLiant ML570 Generation 2 Server Setup and Installation
Guide.
Table 5-4: Is the External Health LED Green?
Answer
Possible Reasons
Possible Solutions
No, it is amber
One power supply has failed; power
supply redundancy is lost.
Be sure that each installed power
supply is securely connected to an
AC power source.
Locate the amber power supply LED
to Identify the failed power supply.
No, it is red
All installed power supplies have
experienced a failure.
Remove all AC power from power
supplies and reconnect to clear the
error condition.
Replace the power supply.
Yes
If the external health LED is illuminated green, refer to Table 5-5.
Note: For LED locations and functions, refer to Chapter 4, “Connectors, LEDs, and Switches.” For
cabling configurations, refer to the HP ProLiant ML570 Generation 2 Server Setup and Installation
Guide.
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
5-5
Troubleshooting
Table 5-5: Is the Internal Health LED Green?
Answer
Possible Reasons
Possible Solutions
No, it is amber
A processor is in prefailure condition.
Use internal component
failure LEDs to identify:
A DIMM is in prefailure condition.
One memory bank is valid, but another
bank is missing a DIMM.
One memory bank is valid, but another
bank has mismatched DIMMs installed.
One memory bank is valid, but another
bank has an unsupported DIMM type
installed.
•
Missing components
•
Degraded components
•
Failed components
•
Improperly installed
components
A redundant fan has failed.
No, it is red
A processor has failed.
Processor 1 is not installed.
A processor is an unsupported type.
Processor voltage requirements are
mismatched.
Processor does not have an
associated PPM installed.
Use internal component
failure LEDs to identify:
•
Missing components
•
Failed components
•
Improperly installed
components
•
Thermal event
A PPM has failed.
A DIMM has experienced a multi-bit
error.
DIMM pairs have mismatched DIMMs.
DIMMs are missing.
DIMMs are an unsupported type.
A required fan has failed.
A thermal event has occurred.
A component is not properly seated.
Memory board is missing.
Be sure that all components
are seated securely.
Add memory board.
Yes
If the internal health LED is illuminated green, refer to Table 5-6.
Note: For LED locations and functions, refer to Chapter 4, “Connectors, LEDs, and Switches."
5-6
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Troubleshooting
Table 5-6: Is the Monitor Displaying Information?
Answer
Possible Reasons
Possible Solutions
No
The monitor may not have
power.
Be sure that the monitor AC power cord is
plugged in and that the monitor power button
has been pressed.
Video may not be
connected properly.
If a video card is installed, be sure that the video
cable is properly connected.
If a Remote Insight Lights-Out Edition
expansion board is installed, verify that the
video cable is connected to the video connector
on this expansion board.
Verify the video connections. Refer to the HP
Servers Troubleshooting Guide.
Non-volatile RAM
(NVRAM) may be
corrupted.
Clear NVRAM. Refer to the following Caution.
Refer to Chapter 4, “Connectors, LEDs, and
Switches,” for the correct switch setting.
Are there any audible indicators, such as a
series of beeps? A series of beeps is the
audible signal indicating the presence of a
POST error message. Refer to the HP Servers
Troubleshooting Guide for a complete
description of each beep sequence and the
corresponding error messages.
The system ROM and
redundant ROM may be
corrupted.
Yes
If the system ROM and redundant ROM are
corrupt, refer to “ROMPaq Disaster Recovery” in
this chapter for instructions on performing a
recovery procedure.
Video is available for diagnosis. Determine the next action by observing POST
progress and error messages. Refer to the HP Servers Troubleshooting Guide
for a complete description of each POST error message.
CAUTION: Clearing NVRAM deletes the configuration information.
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
5-7
Troubleshooting
Problems After Initial Boot
Once the server has passed POST, you may still encounter errors, such as an inability to load
the operating system. Use the Table 5-7 to troubleshoot server installation problems that
occur after the initial boot.
Refer to the HP Servers Troubleshooting Guide for more information.
Table 5-7: Problems After Initial Boot
Problem
Possible Reasons
Possible Solutions
System cannot load
SmartStart.
SmartStart requirement not
performed.
Check the SmartStart Release Notes
provided in the SmartStart Online
Reference Information on the
SmartStart CD.
IDE cable or power cable
not connected to
CD-ROM drive.
Check the IDE signal cable between
the system board and CD-ROM to
ensure proper connection.
Check the power supply connection
between the CD-ROM drive and the
power backplane.
Insufficient memory is
available.
A rare “insufficient memory” message
may display the first time SmartStart
is booted on certain unconfigured
systems. Cold-boot the machine with
the SmartStart CD inserted in the CDROM drive to correct the problem.
Existing software is causing
conflict.
Run the HP System Erase Utility.
Read the Caution at the end of this
table. Refer to the instructions in the
HP Servers Troubleshooting Guide.
continued
5-8
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Troubleshooting
Table 5-7: Problems After Initial Boot continued
Problem
Possible Reasons
Possible Solutions
SmartStart fails during
installation.
Error occurs during
installation.
Follow the error information provided.
If it is necessary to reinstall, run the
HP System Erase Utility. Read the
Caution at the end of this table. Refer
to the instructions in the HP Servers
Troubleshooting Guide.
CMOS is not cleared.
Run the HP System Erase Utility.
Read the Caution at the end of this
table. Refer to the instructions in the
HP Servers Troubleshooting Guide.
Required operating system
step was missed.
Follow these steps:
Server cannot load
operating system.
1.
Note at which phase the
operating system failed.
2.
Remove any loaded operating
system.
3.
Refer to the operating system
documentation.
4. Install the operating system
again.
Installation problem
occurred.
Refer to the operating system
documentation and to the SmartStart
Release Notes on the SmartStart CD.
Run RBSU and check the OS
Selection menu.
Problem was encountered
with the hardware you have
added to the system.
Refer to the documentation provided
with the hardware.
Problem was encountered
with hardware added to a
new configure-to-order
system (where available).
You must complete the
factory-installed OS software
installation before adding new
hardware to the system.
Refer to the HP ProLiant ML570
Generation 2 Server Setup and
Installation Guide to identify correct
SCSI bus cabling configuration for the
unit.
Be sure you are following the
instructions provided in the
Factory-Installed Operating System
Software Installation Guide.
Remove the new hardware and
complete the software installation.
Then, reinstall the new hardware.
CAUTION: The HP System Erase Utility causes loss of all configuration information, as well
as loss of existing data on all connected hard drives. Please read the appropriate section and
the associated warning in the HP Servers Troubleshooting Guide before performing this
operation.
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
5-9
Troubleshooting
Refer to the HP Servers Troubleshooting Guide for the following:
•
Information you need to collect when diagnosing software problems and to provide when
contacting support
•
Instructions on how to upgrade the operating system and its drivers
•
Information about available recovery options and advice on minimizing downtime
ROMPaq Disaster Recovery
A corrupted system ROM requires that you recreate the ROM BIOS by a process called
disaster recovery. This operation can be accomplished only when the system is in disaster
recovery (emergency repair boot) mode. When both system ROMs are corrupt, the system
defaults into disaster recovery mode automatically and the server emits two extended beeps.
IMPORTANT: Before performing this operation, refer to the HP Servers Troubleshooting Guide for
complete instructions on disaster recovery.
To perform ROMPaq disaster recovery:
1. Power down the server.
2. Set system maintenance switches 1, 4, 5, and 6 to the “on” position. For the location of
these switches, refer to Chapter 4, “Connectors, LEDs, and Switches.”
3. Power up the server. After the system powers on, it repeatedly emits two long beeps.
4. Power down the server again. If necessary, perform a forced shutdown by pressing the
power button for 4 seconds.
5. Set system maintenance switches 1, 4, 5, and 6 back to the default position (off).
6. Power up the system.
7. Insert a ROMPaq diskette with the latest system ROM that you have downloaded from
www.hp.com
IMPORTANT: The ROMPaq will flash both sides of the redundant ROM. This process may take
up to 10 minutes.
8. Wait until the server emits three rising beeps, indicating the completion of the ROM flash
process.
9. Restart the server.
5-10
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Troubleshooting
Other Information Resources
Refer to the following additional information for help.
Table 5-8: Troubleshooting Resources
Resource
Description
HP Servers
Troubleshooting Guide
This is a resource for obtaining troubleshooting information that is
beyond the scope of this document. It includes general hardware and
software troubleshooting information for all HP ProLiant servers, a
complete list of error messages along with explanations of probable
causes, and a list of remedial measures. This guide resides on the
Documentation CD that ships with the server. To be sure that you
have the most up-to-date copy of the HP Servers Troubleshooting
Guide document, visit www.hp.com.
Other online
documentation
Product Bulletin Quickspecs
OS Support Matrix
For additional information on warranties and service and support upgrades
(CarePaq services), visit www.hp.com.
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
5-11
6
Server Specifications
This chapter provides operating and performance specifications for the HP ProLiant ML570
Generation 2 server.
Table 6-1: System Unit Specifications
Feature
Units
Dimensions
Rack (without front bezel,
with power supply)
Tower (with front bezel,
casters, power supply)
Height
32.5 cm (12.8 in)
50.8 cm (20.0 in)
Depth
65.0 cm (25.6 in)
70.6 cm (27.8 in)
Width
44.4 cm (17.5 in)
32.5 cm (12.8 in)
Weight
49.4 kg (109 lb) to 72.5 kg (160 lb)
Input requirements
Rated input voltage
100 to 127 VAC
200 to 240 VAC
Rated input frequency
47 to 63 Hz
Rated input current
11.2 A for 100 to 127 VAC
5.2 A for 200 to 240 VAC
Rated input power
1099 W for 100 to 127 VAC
1066 W for 200 to 240 VAC
BTUs per hour
3478 BTU/hr 100 to 127 VAC
3637 BTU/hr 200 to 240 VAC
Power supply output (each power supply)
Rated steady-state power
600 W
Maximum peak power
600 W
Temperature range
Operating
10° to 35°C (50° to 95°F)
Shipping
-30° to 60°C (-20° to 140°F)
Relative humidity (non-condensing)
Operating and Non-operating
20% to 80% and 5% to 90%
Wet-bulb temperature
38.7°C (101.7°F)
Heat dissipation
2400 BTU/hr maximum
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
6-1
Index
A
B
access panel
airflow concerns 2-4
part number 1-3
removing 2-9
replacing 2-10
ADU See Array Diagnostics Utility (ADU)
Advanced Memory Protection See also memory
air baffles
drive, removing 2-56
drive, replacing 2-56
front processor, removing 2-29
front processor, replacing 2-30
part numbers 1-5, 1-7
rear processor, removing 2-29
rear processor, replacing 2-29
thumbscrews 2-29, 2-30, 2-56
airflow
access panel 2-4
drive cage 2-31
media bays 2-59
power supply bays 2-67
aligning
memory boards 2-22
processor/heatsink assembly 2-46
Array Diagnostics Utility (ADU)
access 3-2
description 3-2
ASR-2 See Automatic Server Recovery-2 (ASR-2)
assembly, processor/heatsink
aligning 2-46
removing 2-45
replacing 2-45
Automatic Server Recovery-2 (ASR-2)
access 3-2
description 3-2
baffle, drive air
part number 1-5
removing 2-56
replacing 2-56
baffle, front processor air
part number 1-7
removing 2-29
replacing 2-30
baffle, rear processor air
part number 1-7
removing 2-29
replacing 2-29
baffles, air See air baffles
battery
caution 2-41
part number 1-9
recycling 2-41
removing 2-41
replacing 2-42
bezels
front door, part number 1-3
front door, removing 2-8
front door, replacing 2-8
rack-mount, part number 1-3
rack-mount, removing 2-9
rack-mount, replacing 2-9
BIOS caution 2-41
BIOS problem dignosis 5-9
blanks
power supply, removing 2-67
power supply, replacing 2-67
removable media, removing 2-68
removable media, replacing 2-69
SCSI hard drive, removing 2-67
SCSI hard drive, replacing 2-68
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Index-1
Index
brackets
cable management arm See cable management
arm bracket
drive fan power cable See drive fan power
cable bracket
I/O fan See I/O fan bracket
metal locking 2-57
processor retaining See processor retaining
bracket
buttons
PCI-X Hot Plug 2-32, 2-34
Power On/Standby 2-37, 4-6
rear unit identification (UID) 4-18
sliding release, hard drive 2-31
C
cable management arm bracket
removing 2-39
screws 2-39
cables
caution 2-69
CD-ROM drive 1-9, 2-71
diskette 1-9, 2-71
drive fan power 1-9, 2-63, 2-70
fan 2-60
front panel LED assembly power 2-64
hard drive fans 2-70
LVD, part number 1-9
ML570 kit 1-9
power kit 1-9
processor fan bracket power 2-55
routing 2-70
SCSI 1-9
SCSI backplane power 2-71
signal cable kit 1-9
system board power 2-70
casters, locking
removing 2-66
replacing 2-66
CD-ROM drive
cables 2-71
connector 4-2
part number 1-5
removing 2-57
replacing 2-57
CDs
Documentation 2-32
Management 3-3
SmartStart 2-1, 3-3
component-level repairs vii
configuring, memory 2-24
Index-2
connectors
CD-ROM drive 4-2
diskette drive 4-2
DVD drive 4-2
I/O fans 4-2
IDE 4-2
keyboard 4-4
NIC 4-4
parallel 4-4
PCI backplane 4-2
power 4-2
power supply 4-4
processor fans 4-2
remote management 4-2
RJ-45, standard 4-4
SCSI 4-2
serial 4-4
USB 4-4
VHDCI SCSI, location 4-4
video, standard 4-4
country kit, part number 1-9
creating support diskettes 3-4. See also SmartStart
Diskette Builder utility
D
data cables, part number 1-9
data loss caution 2-34, 5-8
detection order, expansion slots 2-36
Diagnostics utility
access 3-2
description 3-2
DIMMs
bank location 2-12
installing 2-21
online spare bank configuration 2-17
pairing 2-17
part number 1-7
populating banks 2-17
removing 2-20
single-board mirrored memory 2-18
slot latches 2-20
slot location 2-12
testing 2-24
types supported 2-17
Diskette Builder utility See SmartStart Diskette
Builder utility
diskette drive
connector 4-2
part number 1-5
removing 2-58
replacing 2-58
Documentation CD 2-32
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Index
door, front bezel
part number 1-3
removing 2-8
replacing 2-8
drive activity LED 4-19
drive air baffle
part number 1-5
removing 2-56
replacing 2-56
drive cage
airflow 2-31
removing 2-61
replacing 2-62
drive fan power cable
part number 1-9
removing 2-63
replacing 2-63
drive fan power cable bracket
part number 1-5
removing 2-63
replacing 2-63
drive fans
part number 1-5
removing 2-28
replacing 2-28
DVD drive
connector 4-2
part number 1-10
E
ejector levers
memory board 2-12, 2-19
processor See processor locking lever
processor, lifting 2-45
electrostatic-sensitive parts
avoid touching 2-1
properly grounded 2-1
storing 2-1
transporting 2-1
equipment damage warning 2-38
error messages, POST 5-7
expansion board
removing 2-33
replacing 2-36
expansion slots
detection order 2-36
determining activity status 4-13
location 4-4
recommended population order 2-36
external health LED 4-6
F
fan basket
part number 1-5
removing 2-54
replacing 2-54
fan kit internal two-bay SCSI drive bay, part
number 1-10
fans
caution 2-27, 2-28, 2-29, 2-54
connectors 4-2
hot-plug hard drive, removing 2-28
hot-plug hard drive, replacing 2-28
hot-plug system, removing 2-27
hot-plug system, replacing 2-27
internal two-bay hot-plug SCSI drive cage,
removal 2-60
LEDs 4-16
part numbers 1-5, 1-10
processor fan bracket, removing 2-55
processor fan bracket, replacing 2-55
system fan basket, replacing 2-54
fault status LED 4-19
front bezel door
part number 1-3
removing 2-8
replacing 2-8
front panel LED assembly
removing 2-64
replacing 2-65
front panel thumbscrews 2-5, 2-38
front panel, LEDs See also LEDs
front processor air baffle
part number 1-7
removing 2-29
replacing 2-30
G
grounding viii
grounding plug vii
guidelines
hard drives 2-30
local occupational and health safety 2-2
guides
Factory-Installed Operating System Software
Installation Guide 5-9
HP ProLiant ML570 Generation 2 Server Setup
and Installation Guide 3-2
HP Servers Troubleshooting Guide 3-2
PCI Hot Plug Administrator's Guide 2-32
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Index-3
Index
H
hard drive
blank, part number 1-3
blank, removing 2-67
blank, replacing 2-68
part number 1-10
removing 2-31
replacing 2-32
hazardous conditions, symbols on equipment 2-2
help resources viii
hot-plug expansion board basket
removing 2-47, 2-48
hot-plug mirrored memory, installation
requirements 2-18
hot-plug power supply See power supplies, hot-plug
HP authorized reseller viii
HP ProLiant ML570 Generation 2 Server Setup and
Installation Guide 3-2
HP Servers Troubleshooting Guide 3-2
I
I/O expansion board
balancing buses 2-35
removing 2-33
replacing 2-35
I/O expansion slots, illustrated 2-32
I/O fan bracket
part number 1-5
I/O fan connectors 4-2
I/O fans
part number 1-5
removing 2-27
replacing 2-27
IDE devices, connectors 4-2
IML See Integrated Management Log (IML)
Insight Manager
access 3-2
description 3-2
installation problems
factory-installed operating systems 5-9
insufficient memory message 5-8
operating system problem 5-9
SmartStart errors 5-9
SmartStart failure 5-8
installing
cable management arm bracket 2-39
DIMMs 2-21
memory boards 2-22
Index-4
Integrated Management Log (IML)
access 3-3
description 3-3
viewing 3-3
Integration Maintenance Utility 3-3
internal health LED 4-6
internal SCSI drive bay backplane part number 1-10
K
keyboard
connector 4-4
part number 1-9
L
labels, symbols on equipment 2-2
latches
DIMM slots 2-20, 2-21
hot-plug door 2-7
memory boards 2-19
LEDs
drive activity 4-19
external health 4-6
fans, hot-plug 4-16
front panel 4-6
front unit identification 4-6
internal health 4-6
memory board 2-12, 4-8
NIC link/activity 4-6
overview 4-5
PCI-X 4-12, 4-13, 4-14
Power On/Standby 4-6
power supplies, hot-plug 4-15
rear unit identification (UID) 4-18
RJ-45 connector 4-17
locking casters
part number 1-3
removing 2-66
replacing 2-66
locking latches 4-4
locking levers, processor, location 2-45
M
Management CD 3-3
memory
banks 4-3
configuring 2-24
hot-plug mirrored, installation
requirements 2-18
insufficient during install 5-8
problem diagnosis 5-8
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Index
memory boards
aligning 2-22
ejector levers 2-12, 2-19
installing 2-22
LEDs 2-12, 4-8
locking switch, location 2-12
part number 1-7
release latches 2-12, 2-19
removing 2-18
slots 4-3
mouse, connector 4-4
N
network interface controller (NIC)
connector 4-4
link/activity LED 4-6
non-hot-pluggable
devices, removing 2-37
PCI expansion board, removing 2-46
non-maskable interrupt (NMI) switch
defined 4-24
location 4-22
non-volatile RAM See NVRAM
normal power-up sequence 5-2
NVRAM
clearing 5-7
CMOS problem diagnosis 5-9
problem diagnosis 5-7
when to clear 5-7
O
online spare memory, installation requirements 2-17
online status LED 4-19
operating specifications 6-1
operating systems, installation problems 5-9
P
parallel connector 4-4
PCI backplane
connector 4-2
part number 1-7
removing 2-48
replacing 2-51
PCI-X buses, speeds 4-14
PCI-X Hot Plug, expansion slot LED 4-13
PCI-X hot-plug basket and processor air baffle, part
number 1-7
PCI-X technology, performance balancing 2-35
PCI-X, LEDs 4-12, 4-13, 4-14
performance specifications 6-1
personal injury warning 2-38
physical specifications 6-1
plastics kit
expansion slot latch 1-8
front bezel retainer 1-8
memory board guide 1-8
part number 1-8
PCI retaining clip 1-8
POST error messages 5-7
power
LEDs 4-6
system board connectors 4-2
system power connector 4-2
power backplane
part number 1-5
removing 2-53
replacing 2-53
power cables, part number 1-9
Power On/Standby button
location 2-37
positions 2-37
Power On/Standby LED 4-6
power supplies, hot-plug
bay locations 4-4
LEDs 4-15
part number 1-5
removing 2-25
replacing 2-26
power supply blank
caution 2-26, 2-67
part number 1-3
removing 2-67
replacing 2-67
power supply connectors 4-4
powering up, normal sequence 5-2
PPMs See processor power modules (PPMs)
processor fan bracket
removing 2-55
replacing 2-55
processor fan bracket, part number 1-5
processor fans
connectors 4-2
part number 1-5
processor locking lever
lifting 2-45
location 2-45
processor power modules (PPMs)
LED 4-21
part number 1-7
removing 2-44
replacing 2-44
when to replace 5-7
processor retaining bracket
location 2-45
part number 1-7
thumbscrew 2-45
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Index-5
Index
processor/heatsink assembly
aligning 2-46
part number 1-7
removing 2-45
replacing 2-45
R
rack
extending the server 2-5
stabilization 2-3
warnings and cautions 2-3
weight 2-3
rack bezel
part number 1-3
removing 2-9
replacing 2-9
rack-mounting hardware, part number 1-9
RBSU See ROM-Based Setup Utility
rear processor air baffle
part number 1-7
removing 2-29
replacing 2-29
rear unit identification LED and button 4-18
release latches
DIMM slots 2-20, 2-21
memory board 2-12, 2-19
Remote Insight Lights-Out Edition II,
slot recommendation 2-33
remote management connectors 4-2
removable media blank
part number 1-3
removing 2-68
replacing 2-69
removable media device
removing 2-59
replacing 2-59
removing
cable management arm bracket 2-39
DIMMs 2-20
front processor air baffle 2-29
memory boards 2-18
processor/heatsink assembly 2-45
rear processor air baffle 2-29
requirements
hot-plug mirrored memory 2-18
local occupational and health safety 2-2
online spare memory 2-17
single-board mirrored memory 2-18
return kit, part number 1-9
RJ-45 connector LEDs 4-17
RJ-45 connectors 4-4, 4-17
Index-6
ROM-Based Setup Utility (RBSU)
access 3-3
description 3-3
ROMPaq disaster recovery
description 5-10
procedure 5-10
ROMPaq Utility
access 3-4
description 3-4
S
screws
cable management arm 2-39
cable management arm bracket 2-39
SCSI backplane, part number 1-5
SCSI connectors 4-2
SCSI hard drive blank See hard drive blank
SCSI hard drives See hard drives
serial connectors 4-4
serial number, re-entering 2-74
server
extending from rack 2-5
warnings and cautions 2-3, 2-4
weight 2-38
Server Documentation CD 2-32
server power, removing 2-37
server rail-release latches, pressing 2-5
Server Setup and Management pack 3-3
single-board mirrored memory, installation
requirements 2-18
SmartStart
diagnosing installation failure 5-8, 5-9
installation problems 5-8
memory problems 5-8
SmartStart CD 2-1, 3-3
SmartStart Diskette Builder utility
access 3-4
description 3-4
SmartStart for Servers software
access 3-3
CD 3-3
description 3-3
specifications
operating 6-1
performance 6-1
physical 6-1
system unit 6-1
support diskettes 3-4. See also SmartStart Diskette
Builder utility
Survey Utility
access 3-3
description 3-3
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Index
switches
locking, memory boards 2-12
NMI, defined 4-24
NMI, location 4-22
system board 4-22
system maintenance (SW4), defined 4-23
system maintenance (SW4), location 4-22
system maintenance (SW4), settings 4-22
system board
part number 1-7
system tray, removing 2-10, 2-51
system board switches
locations 4-22
NMI 4-22, 4-24
system maintenance (SW4) 4-22, 4-23
System Erase Utility
caution 5-8
uses 5-8
system fan
part number 1-5
removing 2-27
replacing 2-27
system fan basket
part number 1-5
removing 2-54
replacing 2-54
system maintenance switch (SW4) 4-22, 4-23
system tray
caution 2-52
locking latch 4-4
part number 1-7
removing 2-10, 2-51
system unit, specifications 6-1
T
technician notes vii
telephone numbers viii
testing DIMMs 2-24
thumbscrews
front panel 2-5, 2-38
processor air baffle 2-29
processor retaining bracket 2-45
tools
recommended 2-1
Torx T-15 4-4
Torx T-15 tool, location 4-4
Torx T-15 tool, part number 1-9
tower cover, part number 1-3
troubleshooting
BIOS problems 5-9
CD-ROM problems 5-8
CMOS problems 5-9
configure-to-order system problems 5-9
disaster recovery 5-10
external health LED 5-5
factory-installed software problems 5-9
how to diagnose problems 5-9
installation problems 5-8, 5-9
internal health LED 5-6
memory problems 5-8
monitor information 5-7
new hardware added 5-9
NVRAM problems 5-7
problems after initial boot 5-8
resources 5-11
ROM problems 5-9
SmartStart problems 5-8
startup problems 5-2, 5-9
steps to take 5-2, 5-9
system power LED 5-4, 5-5
video problems 5-7
U
unit identification (UID) LED and button 4-4, 4-18
unit identification switch, LEDs 4-6
USB devices, connectors 4-4
utilities
Automatic Server Recovery-2 (ASR-2) 3-2
Diagnostics 3-2
Insight Manager 3-2
Integration Maintenance 3-3
RBSU 3-3
ROMPaq 3-4
SmartStart Diskette Builder 3-4
Survey Utility 3-3
V
ventilation clearances viii
video
connector 4-4
problem diagnosis 5-7
W
warranty viii
weight, server 2-38
wrist strap, using 2-1
HP ProLiant ML570 Generation 2 Server Maintenance and Service Guide
Index-7