APC WSTRTUP5X8FWUPG-SB-16 installation service

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Statement
of Work
Smart-UPS® RT 15/20 kVA Start-Up Plus Service
Smart-UPS® RT 15/20 kVA
Start-Up Plus Service
Implementation Services
Service
1.0 Executive Summary
Table of Contents
1.0 Executive
Summary
2.0 Features &
Benefits
3.0 Details of Service
4.0 Assumptions
5.0 Scope of
Responsibility
®
The Smart -UPS RT 15/20 kVA Start-Up Plus Service provides a Start-Up visit by certified APCMGE service engineers to energize and check the functionality of your System in all modes of
operation and upgrades the standard 2 year factory warranty to include On-site Next Business Day
®
response. This service provides the customer with the assurance that the Smart-UPS RT 15/20 kVA
has been Started-Up according to APC-MGE standards and specifications and the security of
knowing that in the unlikely event of a failure, APC-MGE will dispatch authorized personnel to provide
repairs.
®
APC-MGE offers a Smart-UPS RT 15/20 kVA Start-Up Service scheduling upgrade. This offering is
available on a 7x24 basis, including weekends and holidays.
Next Day and 4-Hour On-Site Response Upgrades are also available. Both of these offerings are
available on a 7x24 basis, including weekends and holidays. (Not available in all locations. Please
consult with your local APC-MGE representative for coverage in your area).
6.0 Project Work
Details
2.0 Features & Benefits
7.0 Terms &
Conditions
2.1
START-UP SERVICES
Features
Benefits
Standard 5x8 Service Scheduling
APC-MGE will dispatch certified APC-MGE service engineers
to energize and check the functionality of your system in all
modes of operation
Provide qualified and approved
service personnel
Frees customer resources to concentrate on core business
activities.
Train customer support staff on
basic operation of the equipment
Provides the customer with enhanced operation and maintenance
knowledge.
Supply all necessary labor and
material
APC-MGE trained and certified professionals ensure your system
is started-up to manufacturer’s specifications and all work is done
in a professional and orderly manner.
Scheduling coordination
Avoidance of possible delays caused by scheduling conflicts.
Installation verification testing
Guarantees correct installation and operation of the system.
Customer specific site
documentation
Records the baseline operational data of the system.
American Power Conversion
www.apc.com
Rev 05/27/08
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2.2
Smart-UPS® RT 15/20 kVA Start-Up Plus Service
ON-SITE REMEDIAL SERVICES
Features
Benefits
2 Yr Onsite NBD Service
included during warranty
period
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Standard Next Business
Day Response
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Next Day and 4-Hour OnSite response upgrades
available
APC-MGE will dispatch authorized personnel to provide repairs in
the event of a problem. Parts, labor and travel costs are all included.
Upgrades the Factory Warranty
to include on-site labor and
travel
Security of knowing that in the unlikely event of a failure, APCMGE will dispatch authorized personnel to provide repairs.
On-Site Repair
Assurance that the system will be diagnosed quickly and repaired to
the manufacturer’s specifications by highly trained APC-MGE
authorized personnel.
Three Levels of Response Time
Allows customer to customize service response time to meet specific
needs.
Frees customer resources
Allows customer to concentrate on core business objectives.
Environmental inspection
Verify the system’s surroundings to optimize the lifetime of the UPS.
Scheduling coordination
Avoidance of delays caused by scheduling conflicts.
Battery inspection for APCMGE supplied batteries
Verify that batteries are functioning properly, ensuring optimal
battery life.
American Power Conversion
www.apc.com
Rev 05/27/08
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Smart-UPS® RT 15/20 kVA Start-Up Plus Service
3.0 Details of Service
3.1
START-UP SERVICES
The specific features and deliverables of this service are listed below. For each item listed below,
APC-MGE will perform the work described and create a printed document summarizing the results.
System Environment
Activities
Description
Environmental Requirements
APC-MGE will check the Smart-UPS® RT 15/20 kVA to ensure
there are no signs of damage, the environment is suitable for
operation and that there will be sufficient clearance around the system
for service.
APC-MGE will verify the Smart-UPS® RT 15/20 kVA System is
positioned properly and all Netshelter and InfraStruXure
Management accessories are installed (if applicable).
Installation Check
APC-MGE will check that the Input Circuit Breaker and transformer
(if applicable) in the Smart-UPS® RT 15/20 kVA System is sized
properly, the power wiring to the system Input Circuit Breaker is
correct and the Grounding Electrode Conductor (GEC) is installed
properly.
APC-MGE will check that the incoming voltages match the
nameplate phase and voltage listing the system is properly
grounded.
APC-MGE will verify that all power connections are properly torqued
and meet applicable national and local codes.
APC-MGE will check that all racks are level and aligned properly.
APC-MGE will confirm all enclosures are properly labeled.
Battery Visual and Safety
Inspection
American Power Conversion
APC-MGE will ensure the mechanical integrity is intact of the battery
rack or cabinet, measure and record the ambient temperature, and
record the serial numbers of the batteries where applicable.
www.apc.com
Rev 05/27/08
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Smart-UPS® RT 15/20 kVA Start-Up Plus Service
Start Up
Activities
Description
Perform Start Up
APC-MGE will energize and check functionality of the system in all
modes to ensure compliance with manufacturer specifications.
Functional Tests
APC-MGE will verify that all internal functions are operating
according to defined UPS specifications.
Verification
Activities
Description
APC-MGE will check that the system output voltage is within defined
UPS specifications.
Voltage check
APC-MGE will verify the proper regulation of output waveform.
APC-MGE will verify that the Internal battery voltages are within
defined UPS specifications, where applicable.
Bypass check
Front panel check
3.2
APC-MGE will ensure that the UPS bypass functions, static and
manual, are operating properly.
APC-MGE will record all front panel readings.
ON-SITE REMEDIAL SERVICES
The On-Site Service provides APC-MGE authorized technicians on location within a specified
®
period of time to diagnose, repair and test the Smart-UPS RT 15/20 kVA in the event of failure.
The following table lists the details of the service tasks provided with this visit.
Activities
Descriptions
Check UPS Status
APC-MGE will document the status of the UPS upon arrival to the
site (i.e. On-Line, On-Battery, Static Bypass, or other, etc.)
Check UPS Alarms
APC-MGE will view event logs and display for alarms / information
on both UPS and in static bypass mode.
Diagnose
APC-MGE will troubleshoot reported issue as required.
Repair
APC-MGE will replace any defective parts and repair the system as
required.
Test
APC-MGE will complete functional tests conducted after corrective
action is taken.
Prepare and Deliver Report
APC-MGE will describe the defect/failure and describe the corrective
action taken. A detailed report will be provided.
American Power Conversion
www.apc.com
Rev 05/27/08
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Smart-UPS® RT 15/20 kVA Start-Up Plus Service
4.0 Assumptions
The successful performance of the tasks defined in the Statement of Work (SOW) is based on the following
key assumptions, which are agreed to by APC-MGE.
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Upgrade to onsite response available only during the warranty period.
Smart-UPS® RT 15/20 kVA System Standard Factory Warranty is two years from the date of
purchase.
All services performed on-site by APC-MGE will be executed during APC-MGE business hours
unless otherwise requested by the customer. These hours are Monday through Friday from 8am to
5pm weekly, local time. Exceptions are holidays.
APC-MGE will provide the customer with authorized service personnel to start up the Smart-UPS®
RT 15/20 kVA System.
APC-MGE will provide the customer with a Smart-UPS® RT 15/20 kVA Start-UP checklist indicating
that the system was properly energized and the functionality of the system was checked in all
modes of operation to ensure compliance with all APC-MGE technical specifications.
Start-Up Service Upgrades are available on a 7 x 24 basis, including weekends and holidays
Next Business Day is defined as the next day during the business week and normal business
hours.
Where Next Day and 4 Hour services are available for purchase, authorized personnel will arrive
on site next day or within 4 hours from the time APC-MGE Technical Support deems an on-site visit
is necessary.
If the customer’s network is not available during Smart-UPS® RT 15/20 kVA Start-Up, APC-MGE
will not be able to:
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Enable Remote Monitoring Service.
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Validate network address information.
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Setup email notification within the InfraStruXure Manager (if applicable).
The Smart-UPS® RT 15/20 kVA may require an electrician for proper installation. Please consult
your Installation Manual
Smart-UPS® RT 15/20 kVA Start-Up service may be purchased individually. Please contact AGS
for assistance
Customer must purchase one Start-Up service per unit. Please contact AGS for further information
and discount options for multiple purchases
Allow for a two week lead time in service scheduling
The following items are outside the scope of this standard service offering. Start-Up of the following items
can be integrated into a customized Statement of Work (SOW) at the customer’s request. Please contact
your certified APC-MGE sales representative for more details.
The following items are not included in the scope of this service:
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Support for third party equipment.
Switchgear
Information Technology (IT) Equipment
Installation activities not provided by APC-MGE as part of this service include but are not limited to:
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American Power Conversion
Information Technology (IT) Equipment migration services
Building Management System integration
Specialized testing or commissioning services
www.apc.com
Rev 05/27/08
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Smart-UPS® RT 15/20 kVA Start-Up Plus Service
5.0 Scope of Responsibility
The items started here are responsibilities to and from both APC-MGE and customer.
5.1
APC-MGE RESPONSIBILITIES
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5.2
Schedule qualified and approved engineers to perform service.
Manage and coordinate scheduling of Smart-UPS® RT 15/20 kVA Start-Up Service.
Ensure installation is performed to manufacturer specifications.
Operate system in all modes of operation.
Perform basic operator training.
Identify and document open APC-MGE and/or customer issues.
Provide a signed copy of the Smart-UPS® RT 15/20 kVA Start-Up Service Site Forms to the
customer.
CUSTOMER RESPONSIBILITIES
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Identify dates and times when the Smart-UPS® RT 15/20 kVA Start-Up Service can be conducted.
Provide (1) Ethernet cable to the InfraStruXure Manager Hub (if applicable).
Provide a named resource for scheduling of the service.
Notify APC-MGE service personnel of any security clearance and/or safety training and equipment
requirements in advance of arrival.
Provide a point of contact during time of service.
Provide a point of contact at the completion of service to sign off on completed work.
Provide the name of the project manager (if applicable).
Have the parties responsible for operation of the equipment present for basic operator training.
6.0 Project Work Details
The information stated here are the details of the project performed by APC-MGE for the customer with
specifications to schedule, location and successful completion criteria.
6.1
SCHEDULE
Actual set dates will be discussed and approved between APC-MGE and the customer.
6.2
LOCATION
The location of this installation will be on-site and performed at the ship to location of the equipment
unless informed of a new location by the customer in a 48-hour period before installation is to be
done.
6.3
COMPLETION CRITERIA
APC-MGE is expected to have finished its written duties when one of the following occurs:
1. APC-MGE completes all the tasks described in Section 5.1 of this Statement of Work (SOW).
2. This service and Statement of Work (SOW) are terminated for other reasons, within the APCMGE Customer Agreement.
7.0 Terms and Conditions
APC-MGE standard Terms and Conditions apply.
© 2007. All rights reserved. All APC-MGE trademarks are property of American Power Conversion. Other trademarks are
property of their respective owners. Specifications are subject to change without notice. Disclaimer: This information is
reliable at the point of creation and may be subject to change.
American Power Conversion
www.apc.com
Rev 05/27/08