Data Sheet
Cisco Emergency Responder 7.0
®
Cisco Unified Communications Solutions unify voice, video, data, and mobile
applications on fixed and mobile networks, enabling easy collaboration every time from
any workspace.
Product Overview
Cisco Emergency Responder 7.0 is a software appliance that enhances emergency calling from
Cisco Unified Communications Manager. It helps assure that Cisco Unified Communications
Manager sends emergency calls to the appropriate Public Safety Answering Point (PSAP) for the
caller's location, and that the PSAP can identify the caller's location and, if necessary, return the
call. Cisco Emergency Responder can also notify customer security personnel of an emergency
call in progress and the caller's location.
Cisco Emergency Responder helps Cisco Unified Communications Manager customers comply
more effectively with their legal or regulatory obligations and reduce their risk of liability related to
emergency calls.
Features and Benefits
Table 1 summarizes the features and benefits of Cisco Emergency Responder 7.0.
Table 1.
Cisco Emergency Responder 7.0 Features and Benefits
Feature
Benefit
Automatic location of IP phones by MAC
or IP address
● Eliminates the need for administrators to update location when an IP phone
is relocated
Emergency calls routed by location
● Routes calls to a PSTN gateway capable of reaching the responsible PSAP
for the caller’s location
Identification of caller location to PSAPs
by Emergency Location Identification
Numbers (ELINs)
● Eliminates the need to update the Automatic Location Information (ALI)
database when an IP phone is relocated
Integration with Intrado V9-1-1 Service
● Centralizes and automates the initial administration of ELINs and
Emergency Response Locations (ERLs) for on-premises users, especially
for customers with many sites in regions served by different local exchange
carriers (LECs)
● Facilitates emergency call completion with user-entered location information
for off-premises users such as teleworkers, irrespective of their proximity to
the customer premises
Emergency callback to ELINs
● Facilitates PSAP callback to reach the most recent callers from each
location, including callers from stations without direct-inward-dialing (DID)
numbers
Emergency call alerting by voice, web,
and email
● Helps onsite security to assist emergency callers immediately, and to direct
fire, police, or ambulance services when they arrive
Software appliance
● Simplifies software installation and upgrade
● Enhances system security and stability
© 2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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Data Sheet
Platform Support and Product Compatibility
Table 2 lists platforms and other products compatible with Cisco Emergency Responder 7.0.
Table 2.
Cisco Emergency Responder 7.0 Platform Support and Product Compatibility
Product Type
Platform
Compatible Products
● Cisco 7800 Series Media Convergence Servers
● Equivalent customer-provided hardware servers
More information about specific models supported is available at:
http://www.cisco.com/en/US/products/sw/voicesw/ps842/prod_release_notes_list.html.
Hardware
● Cisco Unified IP Phone 7902G, 7905G, 7910G, 7910G+SW, 7911G, 7912G, 7931G, 7940G, 7941G,
7941G-GE, 7942G, 7945G, 7960G, 7961G, 7961G-GE, 7962G, 7965G, 7970G, 7971G-GE, 7975G,
and 7985G models
● Cisco Unified Wireless IP Phone 7920 and 7921G models (IP subnet-based tracking only)
● Cisco Unified IP Conference Station 7935, 7936, and 7937G models
● Cisco Unified SIP Phone 3911
● Cisco Unified Personal Communicator (IP subnet-based tracking only)
● Cisco IP Communicator
● Cisco IP SoftPhone (IP subnet-based tracking only)
● Cisco ATA 180 Series Analog Telephone Adaptors (IP subnet-based tracking or manual configuration
only)
● Cisco VG200 Series Analog Phone Gateways (IP subnet-based tracking or manual configuration only)
● Cisco Catalyst® Express 500, Catalyst 2900 XL, Catalyst 2940, Catalyst 2950, Catalyst 2960, Catalyst
2970, Catalyst 3500 XL, Catalyst 3550, Catalyst 3560, Catalyst 3560-E, Catalyst 3750, Catalyst 3750E, Catalyst 4000, Catalyst 4500, Catalyst 4500-E, Catalyst 4900, Catalyst 5000, Catalyst 5500,
Catalyst 6000, Catalyst 6500, and Catalyst 6500-E Series LAN switches
● Fixed-configuration switches in Cisco 1861 Integrated Services Routers
● Cisco Ethernet switching network modules in Cisco 3700 Series Multiservice Access Routers and
Cisco 2800 and 3800 Series Integrated Services Routers
More information about specific models and releases supported is available at:
http://www.cisco.com/en/US/products/sw/voicesw/ps842/prod_release_notes_list.html.
Software
● Cisco Unified Communications Manager
● Cisco Unified Operations Manager
More information about specific releases supported is available at:
http://www.cisco.com/en/US/products/sw/voicesw/ps842/prod_release_notes_list.html.
Licensing
Each Cisco Emergency Responder 7.0 server requires a server license, including each server in a
redundant pair. Server licenses are included in all orders for Cisco Emergency Responder 7.0
server software. Cisco Emergency Responder 7 user licenses are required for all types of devices
capable of placing emergency calls, including wired IP phones, wireless IP phones, software
telephony clients, and analog gateway foreign-exchange-station (FXS) ports. Each Cisco
Emergency Responder 7.0 server license includes an implicit user license for 100 phones. You
can order additional user licenses separately. Cisco Emergency Responder 7 user licenses,
including the implicit user licenses for 100 phones, are shared by both Cisco Emergency
Responder 7.0 servers in a redundant pair. Therefore, you should deduct 100 phones for a
nonredundant Cisco Emergency Responder 7.0 server, or 200 phones for a redundant pair, from
the number of phones supported on the corresponding Cisco Unified Communications Manager
cluster(s) to determine the number of phones for which you need explicit Cisco Emergency
Responder 7 user licenses.
Product Specifications
Table 3 lists the product specifications for Cisco Emergency Responder 7.0.
Table 3.
Area
Cisco Emergency Responder 7.0 Product Specifications
Specifications
© 2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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Data Sheet
● Cisco Java Telephony Application Programming Interface (JTAPI)
● Cisco Discovery Protocol
Protocols
● HTTP
● Simple Mail Transfer Protocol (SMTP)
● Simple Network Management Protocol (SNMP)
● Syslog
Performance
Up to 30 emergency calls per second, depending on server platform
Reliability and availability
Redundant (active and standby) hardware and software servers
MIBs
SYSAPPL-MIB
Languages
English and Canadian French (onsite security user interface only)
System Capacity
Table 4 provides capacity information for Cisco Emergency Responder 7.0 on various hardware
platforms, assuming one synthetic voice alert per emergency call.
Table 4.
Cisco Emergency Responder 7.0 System Capacity
Cisco MCS
7816
Cisco MCS
7825
Cisco MCS
7835
Cisco MCS
7845
Automatically tracked phones
6,000
12,000
20,000
30,000
Manually configured phones
1,000
2,500
5,000
10,000
Roaming phones (per Cisco
Emergency Responder cluster)
600
1,200
2,000
3,000
Switches
200
500
1,000
2,000
Switch ports
12,000
30,000
60,000
120,000
ERLs
1,000
3,000
7,500
10,000
Ordering Information
To place an order for Cisco Emergency Responder, visit the Cisco Ordering Home Page and refer
to Tables 5 and 6.
Table 5.
Cisco Emergency Responder 7.0 Ordering Information
Product Name
Part Number
Cisco Emergency Responder 7.0 Software for MCS-7816 or Equivalent with Cisco
Emergency Responder 7 User License 100 Phones
SW-ER-7.0-7816-K9=
Cisco Emergency Responder 7.0 Software for MCS-7825 or Equivalent with Cisco
Emergency Responder 7 User License 100 Phones
SW-ER-7.0-7825-K9=
Cisco Emergency Responder 7.0 Software for MCS-7835 or Equivalent with Cisco
Emergency Responder 7 User License 100 Phones
SW-ER-7.0-7835-K9=
Cisco Emergency Responder 7.0 Software for MCS-7845 or Equivalent with Cisco
Emergency Responder 7 User License 100 Phones
SW-ER-7.0-7845-K9=
Cisco Emergency Responder 7 User License 100 Phones
KEY-ER7.X-100=
Cisco Emergency Responder 7 User License 500 Phones
KEY-ER7.X-500=
Cisco Emergency Responder 7 User License 1,000 Phones
KEY-ER7.X-1K=
Cisco Emergency Responder 7 User License 5,000 Phones
KEY-ER7.X-5K=
Cisco Emergency Responder 7 User License 10,000 Phones
KEY-ER7.X-10K=
Table 6.
Cisco Unified Communications Software Subscription Ordering Information
Product Name
Part Number
UCSS for Cisco Emergency Responder Top-Level Part Number
UCSS-ER
© 2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Page 3 of 5
Data Sheet
UCSS for Cisco Emergency Responder for One Year - 100 users
UCSS-ER-1-100
UCSS for Cisco Emergency Responder for One Year - 500 users
UCSS-ER-1-500
UCSS for Cisco Emergency Responder for One Year - 1,000 users
UCSS-ER-1-1K
UCSS for Cisco Emergency Responder for One Year - 5,000 users
UCSS-ER-1-5K
UCSS for Cisco Emergency Responder for One Year - 10,000 users
UCSS-ER-1-10K
UCSS for Cisco Emergency Responder for Two Years - 100 users
UCSS-ER-2-100
UCSS for Cisco Emergency Responder for Two Years - 500 users
UCSS-ER-2-500
UCSS for Cisco Emergency Responder for Two Years - 1,000 users
UCSS-ER-2-1K
UCSS for Cisco Emergency Responder for Two Years - 5,000 users
UCSS-ER-2-5K
UCSS for Cisco Emergency Responder for Two Years - 10,000 users
UCSS-ER-2-10K
UCSS for Cisco Emergency Responder for Three Years - 100 users
UCSS-ER-3-100
UCSS for Cisco Emergency Responder for Three Years - 500 users
UCSS-ER-3-500
UCSS for Cisco Emergency Responder for Three Years - 1,000 users
UCSS-ER-3-1K
UCSS for Cisco Emergency Responder for Three Years - 5,000 users
UCSS-ER-3-5K
UCSS for Cisco Emergency Responder for Three Years - 10,000 users
UCSS-ER-3-10K
UCSS for Cisco Emergency Responder for Five Years - 100 users
UCSS-ER-5-100
UCSS for Cisco Emergency Responder for Five Years - 500 users
UCSS-ER-5-500
UCSS for Cisco Emergency Responder for Five Years - 1,000 users
UCSS-ER-5-1K
UCSS for Cisco Emergency Responder for Five Years - 5,000 users
UCSS-ER-5-5K
UCSS for Cisco Emergency Responder for Five Years - 10,000 users
UCSS-ER-5-10K
Cisco Unified Communications Services
Cisco Unified Communications Services allows you to accelerate cost savings and productivity
gains associated with deploying a secure, resilient Cisco Unified Communications Solution.
Delivered by Cisco and our certified partners, our portfolio of services is based on proven
methodologies for unifying voice, video, data, and mobile applications on fixed and mobile
networks. Our unique lifecycle approach to services can enhance your technology experience to
accelerate true business advantage.
For More Information
For more information about Cisco Emergency Responder, visit
http://www.cisco.com/en/US/products/sw/voicesw/ps842/index.html or contact your local Cisco
account representative.
THE CUSTOMER ASSUMES ALL RESPONSIBILITY FOR PROPERLY CONFIGURING THE
CISCO EMERGENCY RESPONDER. CISCO HEREBY DISCLAIMS ANY AND ALL LIABILITY
ARISING FROM OR IN CONNECTION WITH A USERS INABILITY TO REACH EMERGENCY
SERVICE RESPONDERS (INCLUDING INABILITY TO ACCESS A PUBLIC SAFETY
ANSWERING POINT) OR THE INABILITY OF EMERGENCY SERVICE RESPONDERS TO
IDENTIFY A USER'S LOCATION. CISCO STRONGLY RECOMMENDS THAT ALL CUSTOMERS
VERIFY AND TEST CONFIGURATION OF THE CISCO EMERGENCY RESPONDER
IMMEDIATELY FOLLOWING INITIAL CONFIGURATION AND ON A PERIODIC BASIS
THEREAFTER. CISCO FURTHER RECOMMENDS THAT ALL CUSTOMERS PROVIDE
ADEQUATE TRUNK AND BANDWIDTH CAPACITY TO ENSURE THAT AUDIO PATHS ARE
AVAILABLE FOR EMERGENCY CALLS.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL,
CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST
© 2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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Data Sheet
PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE
THIS PRODUCT, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
Printed in USA
© 2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
C78-483332-00 06/08
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