BROADCAST AND BUSINESS SOLUTIONS COMPANY
THIS PRODUCT IS FOR PROFESSIONAL USE
LIMITED PRODUCT WARRANTY
SONY ELECTRONICS INC. ("Sony") warrants this Product against defects in material or workmanship, as follows:
A. Labor:
B. Parts:
C. Exceptions:
Storage Products
For a period of ninety (90) days from the date of purchase, Sony will, at no charge, repair this Product if determined by Sony to be
defective. After the warranty period, the Purchaser must pay all labor charges.
For a period of one (1) year from the date of purchase Sony will, at no charge, supply new or rebuilt replacements for parts
determined by Sony to be defective. After the warranty period, the Purchaser must pay all parts charges.
Exceptions or limitations to the preceding labor and parts warranty coverage on selected Products are as follows:
PRODUCT MODEL SERIES
LIMITED WARRANTY COVERAGE PERIOD
• DSR Recorder/Player
( Including MD Series)
• Labor
• Parts
• DNW Recorder/Player
• DVW Recorder/Player
• Parts
• Parts
• MSW Recorder/Player
• HDW/BVW/PVW/UVW
Recorder/Player
• PDW Recorder/Player
(SD Version)
• Parts
Credit = Current Assy Price x (1,500 Hours -Actual Head Usage Hours)
500 Hours
One (1) year, except MSW Rotary Upper Drum Assembly, which is warranted for 1,500 operating hours
or one (1) year, whichever occurs first. Full credit towards replacement provided during first 1,000 hours.
Thereafter, credit towards replacement prorated as follows:
• Parts
Credit = Current Assy Price x (1,500 Hours -Actual Head Usage Hours)
500 Hours
One (1) year, except Rotary Upper Drum Assembly and HDW Mid-Drum Assembly, which is warranted
for 1,500 operating hours or one (1) year, whichever occurs first. Full credit towards replacement provided
during first 500 hours. Thereafter, credit towards replacement prorated as follows:
• Labor
Credit = Current Assy Price x (1,500 Hours -Actual Head Usage Hours)
1,000 Hours
One (1) year, except the Optical Drive System which consists of the BRD-P1, BRD-P2 assemblies,
optical laser block, loader and seek motor which are warranted for seven (7) years parts & labor.
One (1) year
• Parts
• PDW-F Recorder/Player
(HD Version)
• Labor
• Parts
• PDW-70 MD
Recorder/Player
(HD Version)
• Labor
• Parts
• SRW Recorder/Player
• Labor
• Parts
• J/JH Series Compact
Player
08/21/2006
One (1) year
One (1) year, except a) VTR Drum assembly, which is warranted for ninety (90) days, and b) DSR-85
VTR Drum Assembly, which is warranted for 1500 Drum rotation hours or ninety (90) days, whichever
occurs first.
One (1) year, except hybrid Hard Disk Drive which is warranty for five (5) years.
One (1) year, except DVW Mid-Drum Assembly, which is warranted for 1,500 operating hours or one (1)
year, whichever occurs first. Full credit towards replacement provided during first 1,000 hours.
Thereafter, credit towards replacement prorated as follows:
• Parts
Two (2) years
Two (2) years
Product warranty inclusions:
• Priority Depot service.
• Periodic maintenance performed per manufacture specifications.
• Software support including priority telephone support.
• Toll-free telephone technical support during normal business hours; 8:30 A.M. -8 P.M. EST except Sony
holidays.
Two (2) years
Two (2) years
• Priority Depot service.
• Periodic maintenance performed per manufacture specifications.
• Software support including priority telephone support.
• Toll-free telephone technical support during normal business hours; 8:30 A.M. -8 P.M. EST except Sony
holidays.
Ninety (90) days, except the Drum Assembly which is covered for one (1) year or 1,500 hours whichever
occurs first.
One (1) year, except the Drum Assembly which is covered for 3,000 operating hours. Full credit towards
replacement is provided for one (1) year or 1,500 hours whichever occurs first. Thereafter, credit towards
replacement prorated as follows:
Credit = Current Assy Price x (3,000 Hours -Actual Head Usage Hours)
1,500 Hours
One (1) year, except the VTR Drum assembly, which is warranted for ninety (90) days
1 of 5
BROADCAST AND BUSINESS SOLUTIONS COMPANY
THIS PRODUCT IS FOR PROFESSIONAL USE
LIMITED PRODUCT WARRANTY
• GY Series DTF Data Tape
Drive
• Parts
One (1) year, except Upper Drum Assembly, which is warranted for 2,000 operating hours or one (1) year,
whichever occurs first. Full credit towards Upper Drum replacement provided during first 1,000 hours.
Thereafter, credit towards replacement prorated as follows:
Credit = Current Assy Price x (2,000 Hours -Actual Head Usage Hours)
1,000 Hours
• CSM Library
• Labor
One (1) year on-site
• SAIT (stand alone) and
CSMADR Library Drives
• MAV Server
• STAS-10/SIU-80 FlexSys
• VST/VSR/VSH
• Videostore
• HVR-M10U
• Labor
• Parts
• Parts
Three (3) years
Three (3) years , exchange program included
One (1) year, except Hard Disk Drive, which is warranted for five (5) years.
• Parts
One (1) year, except Hard Disk Drive, which is warranted for five (5) years.
• Labor
• Parts
• Labor
One (1) year
One (1) year with the exception of the drum assembly which is warranted for ninety (90) days
One (1) year
• DVO-1000MD
Camera Products
PRODUCT MODEL SERIES
LIMITED WARRANTY COVERAGE PERIOD
• BVP/DXC Camera
•
•
•
•
•
• RCP-D50/D51
• DNW/DNV One-Piece
Camcorder and Dockable
Recorder
• DSR Camcorder
• BVW/BVV/DVW/
PVV/UVW/MSW
One-Piece Camcorder and
Dockable Recorder
Labor
Parts
Labor
Labor
Parts
• Labor
• Parts
• Labor
• Parts
One (1) year
One (1) year, except CCD Prism Block Assembly, which is warranted for two (2) years.
One (1) year
One (1) year
One (1) year, except CCD Prism Block Assembly, which is warranted for two (2) years.
One (1) year
One (1) year, except a.) VTR Drum assembly, which is warranted for ninety (90) days and b.) Camcorder
CCD Prism Block Assembly, which is warranted for two (2) years.
One (1) year
One (1) year, except a.) Camcorder Camera CCD Prism Block, which is warranted for two (2) years, and
b.) Rotary Upper Drum Assembly, which is warranted for 1,000 operating hours or one (1) year,
whichever occurs first. Full credit towards replacement provided during first 500 hours. Thereafter,
credit towards replacement prorated as follows:
Credit = Current Assy Price x (1,000 Hours -Actual Head Usage Hours)
500 Hours
• HDC Camera and HDW
One-Piece Camcorder
• Labor
• Parts
One (1) year
One (1) year, except a.) CCD Prism Block, which is warranted for two (2) years as follows: Full credit
towards replacement during the first twelve (12) months. Thereafter, credit towards replacement prorated
as follows:
Credit = Current Assy Price x (Balance of Warranty Period Expressed in Months)
12 Months
and b.) HDW Camcorder Rotary Upper Drum Assembly, which is warranted for 1,000 operating hours or
one (1) year, whichever occurs first. Full credit towards replacement provided during first 500 hours.
Thereafter, credit towards replacement prorated as follows:
Credit = Current Assy Price x (1,000 Hours -Actual Head Usage Hours)
500 Hours
• CCB Series Camera
• EVI-300/400 Series
• FCB Series Color Camera
Module
• CCM, DFW, EVI-R, XCD
Series Camera
• EVI-D/EVI-G Series Pan,
Tilt, Zoom Color Camera
• XC Series Camera
08/21/2006
• Labor
• Parts
Six (6) months
Six (6) months
• Labor
One (1) year
• Labor
• Parts
Three (3) years
Three (3) years
2 of 5
BROADCAST AND BUSINESS SOLUTIONS COMPANY
THIS PRODUCT IS FOR PROFESSIONAL USE
LIMITED PRODUCT WARRANTY
• PDW Series Camera
(SD Version)
• Labor
• Parts
• PDW-F Series Camera
(HD Version)
• Labor
• Parts
• HVR-Z1U, HVR-A1U
•
•
•
•
• BRC-300
• HDV-F20A,F700A,F9900
HDVF-C30W,700W,
730W
Display Products
Labor
Parts
Labor
Labor
One (1) year
One (1) year except a) CCD Block which is warranted for two (2) years and b) the Optical Drive
System which consists of the BRD-P1, BRD-P2 assemblies, optical laser block, loader and seek motor
which are warranted for seven (7) years parts & labor.
Two (2) years
Two (2) years
Product warranty inclusions:
• Priority Depot service.
• Periodic maintenance performed per manufacture specifications.
• Software support including priority telephone support.
• Toll-free telephone technical support during normal business hours; 8:30 A.M. -8 P.M. EST except Sony
holidays.
One (1) year
One (1) year with the exception of the drum assembly which is warranted for ninety (90) days.
One (1) year
One (1) year
PRODUCT MODEL SERIES
LIMITED WARRANTY COVERAGE PERIOD
• PFM & FWD Series
Professional Plasma and
large (26” and larger)
LCD Displays
• BVM,BVMD,PVM,
PVM/MD,RVP,VPH,
PGM, LMD181MD series,
Monitor/Projector/
DSC-1024HD
• BVM-A Series
• Labor
• Parts
• VPL-C/D/E/F/P Series
Front Projector Products
• LMD150,170W,171W,
210, 230W, 320W,
MEUWX1
• LMD152,172W,212,
232W,322W,9050
LMD1420MD,1950MD,
2140MD series,
MEUWX2
• SRX-R105,110, SRXS105,110
• LKRI-001,002,003
• LKR-LZ115, 120, 122,
125, 140
Printer Products
• Labor
• Parts
•
•
•
•
Two (2) years
Two (2) years, except the panel, which is warranted against defect for one (1) year. Normal wear
(decreased brightness) and image retention (permanent imprint of stationary images on the plasma
display) are not covered.
Two (2) years
Two (2) years
• Labor
• Parts
Two (2) years
Two (2) years with the exception of the CRT which is warranted for one (1) year.
Three (3) years
Three (3) years, except (a) the optical block assembly is covered for three (3) years or 2500 hours,
whichever occurs first and (b) the LMP series projector lamp has a ninety (90) day limited warranty
period.
Five (5) years.
Five (5) years.
• Labor
• Parts
Three (3) years
Three (3) years
• Labor
• Parts
One (1) year on-site.
One (1) year, except the LKR-X series projector lamp which is warranted for 90 days or 200 hours
whichever occurs first.
Labor
Parts
Labor
Parts
PRODUCT MODEL SERIES
LIMITED WARRANTY COVERAGE PERIOD
• UP Series Printer
• Parts
One (1) year, except a.) Thermal Head, which is warranted for ninety (90) days
• UP , UP-C series, UP-D
series, UP-D75MD
• Labor
• Parts
• UP-D “MD” suffix
Printers, UP-D72XR
• UPX ID Printer System
• UPD-F500 Digital Film
Imager
• Labor
One (1) year
One (1) year, except a.) Thermal Head, which is warranted for ninety (90) days, and b.) UP-D70,
UP-D75, UP-D75MD, UP-DR series and UP-CR series printer Thermal Head which is warranted for one
(1) year or 10,000 prints, whichever occurs first.
One (1) year
• Labor
• Labor
• Parts
One (1) year
One (1) year
One (1) with exception of thermal head which is warranted for 3yrs or 50K prints, whichever comes first
08/21/2006
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BROADCAST AND BUSINESS SOLUTIONS COMPANY
THIS PRODUCT IS FOR PROFESSIONAL USE
LIMITED PRODUCT WARRANTY
• UPA-PC Series and UPAPSPAC Picture Station
Digital Photo Finishing
System
• UP-970AD, 990AD
Other Products
• Labor
One (1) year
• Labor
One (1) year
PRODUCT MODEL SERIES
LIMITED WARRANTY COVERAGE PERIOD
• CCP Audio Duplication
• Labor
One (1) year, except CCP Ferrite Head, which is warranted for two (2) years.
• DMXR100
Digital Audio Mixer
• Wired Microphone
• ES-7 / ES-3 Edit Station
• Labor
One (1) year
• Labor
• Parts
One (1) year
One (1) year, except ES-7 Hard Disk Drive, which is warranted for five (5) years.
• DMW Series XPRI Editor
• LLC Learning Systems
•
•
•
•
One (1) year, except DMW-ST001/2 and OS Hard Disk Drive warranted for three (3) years.
Two (2) years
Two (2) years, except LL Control Console circuit boards, which are warranted for three (3) years.
One (1) year
• PCS-1/11/ TL30/TL50/
G50/70 Series
Videoconference Systems
• FIU-710 Fingerprint ID
Unit
• FIUK-100 USB Serial
Cable
• MVS-8000A, DVS-9000
• LMT-100
08/21/2006
Parts
Labor
Parts
Labor
• Parts
One (1) year on hardware only
• Labor
• Parts
Two (2) years
Two (2) years
Product warranty inclusions:
• Next business day on-site priority response.
• Periodic maintenance performed per manufacture’s specifications.
• Software support including priority telephone support.
• Toll-free telephone technical support 24/7/365
• Labor
One (1) year
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BROADCAST AND BUSINESS SOLUTIONS COMPANY
THIS PRODUCT IS FOR PROFESSIONAL USE
LIMITED PRODUCT WARRANTY
During the labor warranty period, to repair the Product, Purchaser will either return the defective Product, freight prepaid, or deliver it to a Sony
Service Center or to a service facility authorized by Sony. The Product to be repaired is to be returned in either its original carton or a similar package
affording an equal degree of protection. Sony will return the repaired Product freight prepaid to Purchaser. All freight costs associated with
replacement of warranty parts after expiration of the original labor warranty period are the responsibility of the Purchaser. Sony is not obligated to
provide Purchaser with a substitute unit during the warranty period or at any time. For an additional fee, Sony field service and support at the
Purchaser's location is available to Purchaser at Sony's prevailing per incident billable rates for such service subject to availability.
The limited warranty stated on this card is subject to all of the following terms and conditions.
TERMS AND CONDITIONS
1. NOTIFICATION OF CLAIMS: WARRANTY SERVICE: If Purchaser believes that the Product is defective in material or workmanship, then
written notice with an explanation of the claim shall be given promptly by Purchaser to Sony but all claims for warranty service must be made within
the warranty period. If after investigation Sony determines that the reported problem was not covered by the warranty, Purchaser shall pay
Sony for the cost of investigating the problem at its then prevailing per incident billable rate. No repair or replacement of any Product or part
thereof shall extend the warranty period as to the entire Product. The specific warranty on the repaired part only shall be in effect for a period of ninety
(90) days following the repair or replacement of that part or the remaining period of the Product parts warranty, whichever is greater.
2. EXCLUSIVE REMEDY: ACCEPTANCE: Purchaser's exclusive remedy and Sony's sole obligation is to supply (or pay for) all labor necessary to
repair any Product found to be defective within the warranty period and to supply, at no extra charge, new or rebuilt replacements for defective parts.
If repair or replacement fails to remedy the defect, then, and only in such event, shall Sony refund to Purchaser the purchase price for such Product.
Purchaser's failure to make a claim as provided in paragraph 1 above or continued use of the Product shall constitute an unqualified acceptance of such
Product and a waiver by Purchaser of all claims thereto.
3. EXCEPTIONS TO LIMITED WARRANTY: Sony shall have no liability or obligation to Purchaser with respect to any Product requiring service
during the warranty period which is subjected to any of the following: abuse, improper use: negligence, accident, modification, failure of the end-user
to follow the operating procedures outlined in the user's manual, failure of the end-user to follow the maintenance procedures in the service manual for
the Product where a schedule is specified for regular replacement or maintenance or cleaning of certain parts (based on usage) and the end-user has
failed to follow such schedule; attempted repair by non-qualified personnel; operation of the Product outside of the published environmental and
electrical parameters, or if such Product's original identification (trademark, serial number) markings have been defaced, altered, or removed. Sony
excludes from warranty coverage Products sold AS IS and/or WITH ALL FAULTS and excludes used Products which have not been sold by Sony to
the Purchaser. Warranty coverage is only valid within the continental United States, excluding Hawaii and territories. Sony also excludes from
warranty coverage consumable items such as fuses and batteries.
All software and accompanying documentation furnished with, or as part of the Product is furnished “AS IS” (i.e., without any warranty of any kind),
except where expressly provided otherwise in any documentation or license agreement furnished with the Product.
4. PROOF OF PURCHASE: The Purchaser's dated bill of sale must be retained as evidence of the date of purchase and to establish warranty
eligibility.
5. PRODUCT REGISTRATION: Registration of any Product or of this limited warranty is voluntary; failure to register will not diminish any rights
available under this warranty.
DISCLAIMER OF WARRANTY
EXCEPT FOR THE FOREGOING WARRANTIES, SONY HEREBY DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY AND/OR ALL IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND/OR ANY WARRANTY WITH REGARD TO ANY CLAIM OF
INFRINGEMENT THAT MAY BE PROVIDED IN SECTION 2-312(3) OF THE UNIFORM COMMERCIAL CODE AND/OR IN ANY
OTHER COMPARABLE STATE STATUTE. SONY HEREBY DISCLAIMS ANY REPRESENTATIONS OR WARRANTY THAT THE
PRODUCT IS COMPATIBLE WITH ANY COMBINATION OF NON-SONY PRODUCTS PURCHASER MAY CHOOSE TO CONNECT
TO THE PRODUCT.
LIMITATION OF LIABILITY
THE LIABILITY OF SONY, IF ANY, AND PURCHASER'S SOLE AND EXCLUSIVE REMEDY FOR DAMAGES FOR ANY CLAIM OF
ANY KIND WHATSOEVER, REGARDLESS OF THE LEGAL THEORY AND WHETHER ARISING IN TORT OR CONTRACT, SHALL
NOT BE GREATER THAN THE ACTUAL PURCHASE PRICE OF THE PRODUCT WITH RESPECT TO WHICH SUCH CLAIM IS
MADE. IN NO EVENT SHALL SONY BE LIABLE TO PURCHASER FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES OF ANY KIND INCLUDING, BUT NOT LIMITED TO, COMPENSATION, REIMBURSEMENT OR
DAMAGES ON ACCOUNT OF THE LOSS OF PRESENT OR PROSPECTIVE PROFITS OR FOR ANY OTHER REASON
WHATSOEVER.
____________________________________________________________________________________________________
For further information and the name of the nearest authorized Sony service facility contact:
Sony Electronics Inc.
Broadcast and Business Solutions Company
Customer and Engineering Services
1 Sony Drive
Park Ridge, New Jersey 07656
(201) 930-1000
08/21/2006
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