Cisco Unity Connection 7.0, 100 Pack

Data Sheet
Cisco Unity Connection 7.0
®
Cisco Unified Communications Solutions unify voice, video, data, and mobile
applications on fixed and mobile networks, enabling easy collaboration every time from
any workspace.
Product Overview
Cisco Unity Connection is a feature-rich voice messaging platform based on the same Linux
Unified Communications Operating System as Cisco Unified Communications Manager. Cisco
Unity Connection users can access voice messages using Cisco Unified Personal Communicator,
and use the display on their Cisco Unified IP Phone to view, search, sort, and play messages.
Cisco Unity Connection also provides robust Automated-Attendant functions that include intelligent
call routing and easily customizable call screen and message notification options.
Features and Benefits
Powerful Voice Messaging
At its core, Cisco Unity Connection is a powerful voice-messaging system with many advanced
capabilities that can be customized to maximize individual and team productivity. Employees can
personalize communications options and interact with the system to manage calls and messages
in the way that is most comfortable and convenient for them. The flexible user interface makes
messaging more efficient for "power users" and occasional voicemail users alike. For example, the
telephone user interface (TUI) and touchtone mappings for each user can even be customized to
make migration from traditional voicemail systems much easier.
Speech-Enabled Messaging
To maximize the productivity of mobile workers, Cisco Unity Connection offers a natural and robust
speech-activated user interface. This interface allows you to browse and manage your voice
messages and to call other Cisco Unity Connection users or personal contacts using simple,
natural speech commands.
Powerful Desktop Message Access
●
Cisco Unified Personal Communicator voicemail integration
◦
Access your voice messages directly from your recent communications list in the Cisco
Unified Personal Communicator client.
◦
Use the integrated media player to play and delete messages directly from the Cisco
Unified Personal Communicator client.
◦
Easily access presence and availability information for the caller in the Cisco Unified
Personal Communicator client; then click to call the person back and escalate to web
chat, video, or other multimedia session.
●
Cisco Unity Connection Inbox web browser interface to voice messages
◦
View, sort, play, compose, forward, and reply to voice messages.
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Data Sheet
◦
Use the digital video recorder (DVR)-style interface to play, rewind, pause, or fast
forward messages.
◦
Easily address messages to multiple recipients and distribution lists.
◦
Voice messages in the Cisco Unity Connection Inbox are synchronized with the
message-waiting indicator (MWI) on telephone.
◦
Web-browser-based tools are supported on Internet Explorer 6.0 SP1, Firefox 1.0.4, and
Safari 1.2 or later.
●
Internet Message Access Protocol (IMAP)-based email client to access voice messages
◦
Access email and voicemail and play and delete voice messages from the same desktop
email client.
◦
Voice messages in the email inbox are synchronized with the MWI on the telephone.
◦
Various standards-based desktop email clients, including Microsoft Outlook, Lotus
Notes, and Entourage for Mac, are supported.
◦
Compose, reply to, and forward messages by using IMAP clients.
Personal Web Administration
Cisco Unity Connection allows you to customize your personal settings from a web browser using
the Cisco Unity Connection Assistant, a dynamic interface in the browser-based Cisco Personal
Communications Assistant (PCA). You can quickly and easily establish or change personal
settings such as your voicemail options, security codes, personal distribution lists, and messagedelivery options. You can also use the web administration interface to define and manage personal
call transfer rules to customize the delivery of incoming calls based on caller, time of day, or
calendar status.
Simplified Installation, Configuration, and Maintenance
Now running on the Cisco Linux-based appliance platform, Cisco Unity Connection uses a
common set of management and serviceability tools designed to provide a consistent experience
and to streamline the ongoing management and operation of a Cisco Unified Communications
System.
Table 1 lists more features and benefits of Cisco Unity Connection 7.0.
Table 1.
Features and Benefits
New Features for Cisco Unity Connection Version 7.0
● Cisco Unity Connection Version 7.0 offers increased scalability to support 144 ports and 10,000 users (7,500 with IMAP or
Inbox in use).
● High Availability support is achieved through an active-active redundancy configuration, which also supports up to 288 ports
in the server pair.
● ViewMail for Microsoft Outlook (VMO) plug-in allows you to compose, reply to, forward, play, rewind, pause, or fast forward
voice messages directly from within the Outlook email client.
● You can reply to and forward messages by using IMAP clients.
● Digital networking is supported for up to 50,000 users within an enterprise and up to five servers or active-active cluster
server pairs, including cross-server login, cross-server transfer, and cross-server live replay.
● You can access Microsoft Exchange calendar through speech or the TUI. You can browse the calendar and accept,
decline, or cancel an Outlook appointment.
● Through a calendar integration with Cisco Unified MeetingPlace® 7.0, you can join a meeting that is in progress, hear a list
of participants for a meeting, send a message to the meeting organizer or participants, and set up an immediate meeting.
● You can use a Really Simple Syndication (RSS) reader to retrieve voice messages.
© 2008-2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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Data Sheet
● Lightweight Directory Access Protocol (LDAP) Directory Integration allows users to be quickly imported, synchronized, and
authenticated within the directory.
● Support for partitions, search spaces, and search scopes enables flexibility in dialing and message addressing.
● You can receive and forward fax messages through integration with the Cisco Fax Server.
● Future message delivery is supported.
● Speech recognition enhancements include:
◦
Speak your voicemail password.
◦
Speak dates and times.
◦
Temporarily use touch tones to change setup options, and then return to speech-recognition mode.
◦
A speech command tutorial is available.
● Cisco Unity Connection is compatible with the Cisco Unified Communications Widget for Visual Voicemail, which allows
you to view, listen and respond to Cisco Unity Connection messages from the Cisco Unified IP Phone display.
● You can dispatch a message to a group, with the message being assigned to the first member of the group to listen to the
message. When the message is assigned, it is deleted from all other users’ inboxes and becomes a normal message in the
assignee’s mailbox.
● When Text to Speech (TTS) is enabled, a conversation tells you whether there are attachments to the message; when the
attachment is in a playable or readable format, the attachment will be played or read.
● Provide message notification for new messages with Short Message Service (SMS).
● Custom keypad mapping tool allows administrators to create TUIs for specific user needs.
● A message aging policy for secure messages automatically deletes all secure messages that are older than the specified
number of days.
● Simple Network Management Protocol (SNMP) Versions 1, 2, and 3 are supported.
● G.722 and Internet Low Bitrate Codec (iLBC) voice codecs are supported (advertised or “on the line”).
● Cisco Unified Communications Manager 7.0, Cisco Unified Mobility Advantage 7.0, and Cisco Unified Mobile
Communicator 7.0 are supported.
● You can create up to nine mailbox stores in addition to the default mailbox store that is created when Cisco Unity
Connection 7.0 is installed.
● New phone system integrations include:
◦
Any phone system that provides a serial data link (Simplified Message Desk Interface [SMDI], Message Center Interface
[MCI], or MD-110 protocol) to the master private branch exchange (PBX) IP media gateway (PIMG) unit (serial integration
through analog PIMG or T1 IP media gateway [TIMG] units)
◦
Avaya Definity G3 (in-band integration through TIMG units)
◦
Avaya S8500/S8700 (in-band integration through TIMG units)
● You can customize subject lines for messages received in any visual client that displays the subject message, such as an
IMAP or RSS client.
● You can simulate abbreviated extensions by using prepended digits for call handlers and user mailboxes.
● Notifications can be sent for messages from a particular user or phone number.
● There are 24 conversation enhancements, such as streamlined menus. Please refer to the Cisco Unity Connection 7.0
Release Notes for more information (http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html).
● You can configure per-user message-handling actions to determine how messages of specific types are handled in the
system, such as “Accept the Message”, “Reject the Message”, or “Relay the Message”.
Product Overview
● Intelligent voice messaging allows you to interact with the system in the way that is most comfortable and convenient for
you.
● A simple, intuitive TUI provides traditional access to voice messages.
● The desktop interface offers visual access to voice messages using IMAP, a dedicated web browser, or the Cisco Unified
Personal Communicator application.
● The speech-enabled interface provides natural-language access to voice messages and directories.
Message Access from the TUI
● Play and process messages (repeat, reply, forward, delete, save, mark as new, hear day or time stamp, or skip to the next
message).
● Reverse, pause, or fast-forward messages during playback.
● Control volume and speed during message playback.
● Pause or resume during message recording.
● Address messages to multiple recipients.
© 2008-2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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Data Sheet
● With the message locator, search for messages by caller ID, name, or extension in saved messages.
● Record messages and mark them as regular, urgent, private, or secure.
● Record messages and request a return receipt.
● Record a live conversation with a caller and have the recording sent to your mailbox.
● Switch between spelling name and extension when addressing a message.
● With live reply, immediately reply to messages from other users.
● Access email messages over the phone using the TTS feature (for Microsoft Exchange 2003 and 2007).
● When TTS is enabled, a conversation tells you whether there are attachments to the message; when the attachment is in a
playable or readable format, the attachment will be played or read.
● View, listen, respond to and play back messages using the Cisco Unified Communications Widget for Visual Voicemail on
Cisco Unified IP Phones. Learn more about Visual Voicemail here:
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6882/ps9156/at_a_glance_c45-487475.pdf
Speech-Enabled Messaging*
● Use speech commands to call others in the Cisco Unity Connection directory or personal contact list (imported from
Outlook).
● Speak your voicemail password.
● Speak dates and times.
● Use speech commands to play and process messages (play, record, reply, forward, delete, save, etc.).
● Use speech commands to edit and manage your personal greetings.
● Use speech commands to address messages to private distribution lists.
● Use speech commands such as pause, resume, speed up, slow down, skip ahead, and skip back to provide rich and
granular control of messages and prompts.
● Speech-enabled directory handlers allow outside callers to use voice commands to reach Cisco Unity Connection users.
● Temporarily use touch tones to change setup options, and then return to speech-recognition mode.
● A speech command tutorial is available.
* Speech-enabled messaging is available for U.S. English only.
Call Transfer Rules**
● Define rules to route incoming calls by caller.
● Define rules to route incoming calls by time of day.
● Define rules to route incoming calls by your calendar free or busy status (Microsoft Exchange only).
** Call transfer rules are not available with the European regional feature packages.
End-User Features
● Customize message-notification options, manage personal greetings, or change passwords with Cisco Unity Connection
Assistant (the Cisco web-browser-based personal administrator).
● Select the conversation type: full or brief prompts.
● Record and then address a message, or address and then record a message.
● Record a message for future delivery.
● Record up to five personal greetings (alternative, busy, internal, off-hours, or standard).
● Manage an alternative greeting; set the expiration date or time, notify users when an alternative greeting is set, or require
callers to listen to the full alternative greeting.
● Forward calls directly to an alternative greeting (or other personal greeting) without ringing the phone.
● Specify an after-greeting action; after a user greeting, callers can leave a message, sign in, or hang up, or they can be sent
to call handlers, directory handlers, interview handlers, or other users.
● Use flex stack to specify the order in which messages are presented over the phone: by urgency and then by last in, first out
(LIFO) or first in, first out (FIFO).
● Create private distribution lists and address messages to them through the TUI or GUI.
● Provide message notification for new messages through devices such as Simple Mail Transfer Protocol (SMTP), SMS, text
pagers, and phone destinations.
● With a cascade message-notification feature, send additional notification types if a message is not retrieved.
● Notifications can be sent for messages from a particular user or phone number.
● Select whether message counts are announced; totals, saved, and new counts are available.
© 2008-2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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Data Sheet
● Specify whether Cisco Unity Connection announces a transferred call.
● View and play back messages using Visual Voicemail on Cisco Unified IP Phones. Use softkeys on Cisco Unified IP
Phones to access all messages, new messages, or messages from a specific subscriber or outside caller.
● You can use an RSS reader to retrieve voice messages.
● Perform a “live reply” to someone who left a message from an external telephone.
● With a DVR-style interface in email client, you can play, rewind, pause, or fast forward voice messages with a few mouse
clicks.
● You can compose, reply to, and forward messages by using IMAP clients.
● Through a calendar integration with Cisco Unified MeetingPlace 7.0, you can join a meeting that is in progress, hear a list of
participants for a meeting, send a message to the meeting organizer or participants, and set up an immediate meeting.
● Dispatch a message to a group, with the message being assigned to the first member of the group to listen to the message.
When the message is assigned, it is deleted from all other users’ inboxes and becomes a normal message in the
assignee’s mailbox.
System Administration Overview
● Cisco Unity Connection integrates with Cisco Unified Communications Manager and leading traditional telephone systems,
even simultaneously (using the PIMG or TIMG).
● Cisco Unity Connection natively supports Session Initiation Protocol (SIP) proxy servers, designated SIP phones and
clients, and SIP-capable access gateways.
● Cisco Unity Connection provides a browser-based system administration console and tools for easy installation and
maintenance.
● Cisco Unity Connection Assistant allows IT staff to help you manage more of your own accounts.
● Cisco Unity Connection is scalable to 144 ports and 10,000 users per server (refer to Cisco Unity Connection Supported
Platforms List:
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps6509/product_data_sheet0900aecd80372879.html)
● Cisco Unity Connection supports Voice Profile for Internet Messaging Version 2 (VPIMv2), which allows networking of up to
10 Cisco Unity, Cisco Unity Express, or third-party voicemail systems, allowing users on each of these systems to
transparently reply to, forward, and exchange voice messages.
System Administration Features
● Alternate extensions are configurable by the system administrator or user.
● Alternate key mappings for message retrieval can help users transition from traditional voicemail systems.
● Custom keypad mapping allows administrators to create TUIs for specific user needs.
● Automatic gain control provides consistent message volume playback levels.
● Handlers provide building blocks for Automated-Attendant and intelligent call-routing functions.
◦
Call handlers accept calls, play recorded prompts, route calls, and accept messages.
◦
Directory handlers manage the way that callers search the directory.
◦
Interview handlers collect and record input from callers.
● Caller ID is supported.
● Call screening is configurable.
● Class of service (CoS) controls user access to features.
● Administrators can create users individually or in bulk.
● Administrators can import users from Cisco Unified Communications Manager.
● Messages are day and time stamped.
● You can perform a directory search by spelling a username; you can enter up to 24 letters.
● You can log in to the TUI without entering your ID.
● Encrypted Skinny Client Control Protocol (SCCP), Secure Real-Time Transport Protocol (SRTP), and Transport Layer
Security/Secure Real-Time Transport Protocol (TLS/SRTP) for SIP facilitates Cisco Unified Communications Manager
integration.
● SIP support includes the following:
◦
TLS/SRTP: Cisco Unified Communications Manager SIP trunk integrations support authentication and encryption of the
Cisco Unity Connection voice messaging ports.
◦
Keypad Stimulus Protocol (KPML): For Cisco Unified Communications Manager SIP trunk integrations, administrators
can configure the integration to send dual tone multifrequency (DTMF) keystrokes in the Real-Time Transport Protocol
(RTP) media stream (in-band) or in a SIP message (out-of-band).
◦
Port multiplexing: SIP integrations (such as for PIMG/TIMG or Cisco SIP Proxy Server) can share the same SIP port on
the Cisco Unity Connection server.
● SNMP v1, v2, and v3 are supported.
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Data Sheet
● Event logging is supported.
● Full mailbox warning is supported.
● Installation is simple and quick.
● A list of observed holidays is configurable.
● You can configure how Cisco Unity Connection handles messages that are interrupted by disconnected calls.
● MWI is supported.
● Multiple administrative levels allow you to control access to pages in the system administration GUI by CoS (read, modify,
or delete rights).
● Music on hold (MOH) is supported.
● Nondelivery or delivery receipt reason details are presented in the GUI inbox.
● You can specify the public distribution lists to which new users will be added.
● Restriction tables are configurable.
● You can exclude return receipts.
● The system schedule is configurable.
● Self-enrollment allows you to set your password, record your voice name, and specify your directory listing.
● A status monitor allows for real-time administrator status of telephone ports, reports in progress, and system configuration.
● System broadcast messages for officewide announcements are supported.
● System greetings are configurable.
● The system offers 12- and 24-hour clock support for time stamps.
● The system time clock adjusts automatically for Daylight Savings Time.
● A TUI greetings administrator (Cisco Unity Connection Greetings Administrator) is supported.
Security
● A host intrusion prevention system, the Cisco Security Agent standalone agent, protects Cisco Unity Connection servers
from worm and virus attacks; an optional Cisco Security Agent management console is available.
● Password and PIN security policy options to enforce expiration, complexity, reuse, and lockout are supported.
● Call-restriction tables to prevent toll fraud are supported.
● Security event logging and reports of failed login and account lockouts to help prevent unauthorized PIN use are supported.
● Secure, private messaging prevents the playing of private messages accidentally forwarded outside the enterprise.
● A message aging policy for secure messages automatically deletes all secure messages that are older than the specified
number of days.
● Secure RTP and signaling encryption provides for secure communication between Cisco Unity Connection and Cisco
Unified Communications Manager.
● A user telephone PIN reset feature in Cisco Unity Connection Assistant reduces help desk calls and operating expenses.
● Message archiving utilities enforce corporate electronic records-retention policies.
● Support for HTTPS provides for secure web access to Cisco Unity Connection and allows for playback of secure messages
within Outlook.
Voice Quality
● The following voice codecs are supported: G.711 mu-law, G.711 a-law, G.729, iLBC, and G.722.
● System-level recording is available for linear pulse code modulation (PCM), G.711 mu-law, G.711 a-law, G.729a, and
G.726 through system-based transcoding resources.
Reports
● Administrative Audit Report
● Call Handler Traffic Report
● Distribution Lists Report
● Events Report
● Outcall Billing Report
● Port Usage Report
● Users Report
● User Message Activity Report
© 2008-2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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Data Sheet
● System Configuration Report
● Transfer Call Billing Report
● User Access Activity Report
● User Lockout Report
● Message Traffic Report
● Port Activity Report
● Mailbox Store Report
● Dial Plan Report
● Dial Search Scope Report
● For a full list and description of reports, refer to the Cisco Unity Connection System Administration Guide:
http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.
Localization
The Cisco Unity Connection TUI, end-user GUI, and TTS engine are available in the following languages:
● Arabic (no TTS)
● Chinese (Mandarin TUI with simplified and traditional Chinese GUI, simplified Mandarin TTS but no traditional Mandarin
TTS)
● Danish
● Dutch
● English (U.S., U.K., and Australian)
● French (European and Canadian)
● German
● Italian
● Japanese
● Korean
● Portuguese (Brazilian)
● Russian
● Spanish (European and Latin American)
● Swedish
Licensing
All user and interoperability functions are now offered under a single, low-cost user license that
you can use for either voicemail or integrated messaging. Additionally, port and session capacity
and failover redundancy licensing is available in two sizes: 24 ports or sessions and 144 ports or
sessions.
System Requirements
The Cisco Unity Connection system runs on the Cisco media convergence servers, or their
equivalents. Cisco Unity Connection Inbox, IMAP, and Cisco Unified Personal Communicator
message access can be mixed in a single deployment. Refer to the Cisco Unity Connection
Supported Platform List for hardware configuration and scalability requirements:
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps6509/product_data_sheet09
00aecd80372879.html.
Refer to the following for a full, updated list of supported e-mail clients, web browsers, and desktop
operating systems for use with Cisco Unity Connection:
http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.
Ordering Information
To place an order, visit the Cisco Ordering Home Page
http://www.cisco.com/en/US/ordering/index.shtml and refer to Table 2. To download software, visit
the Cisco Software Center: http://www.cisco.com/public/sw-center/index.shtml.
© 2008-2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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Data Sheet
Table 2.
Ordering Information
Product Name
Part Number
Cisco Unity Connection Release 7.0
UNITYCN7-K9
● Unity Connection, 25 users, 24 ports
UNITYCN7-25USR
● One Cisco Unity Connection User
UNITYCN7-VM-USR
● Unity Connection 24 additional port license
UNITYCN7-ADD-24PT
● Unity Connection High Availability for 24 ports
UNITYCN7-HA-24
Please refer to the Cisco Unity Connection Ordering Guide for detailed information about part
numbers, descriptions, and packaging options.
This product is a part of Cisco Unified Workspace Licensing. Please visit
http://www.cisco.com/go/workspace_licensing for more information and to determine whether
Cisco Unified Workspace Licensing is appropriate for your customer.
Cisco Services
Cisco Unified Communications Services allows you to accelerate cost savings and productivity
gains associated with deploying a secure, resilient Cisco Unified Communications Solution.
Delivered by Cisco and our certified partners, our portfolio of services is based on proven
methodologies for unifying voice, video, data and mobile applications on fixed and mobile
networks. Our unique lifestyle approach to services can enhance your technology experience to
accelerate true business advantage.
Printed in USA
© 2008-2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
C78-484749-01 02/09
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