Cisco Unified CallConnector (Microsoft Windows)

Data Sheet
Cisco Unified CallConnector for Microsoft Windows
®
Cisco Unified Communications is a comprehensive IP communications system of voice, video, data, and
mobility products and applications. It enables more effective, more secure, more personal
communications that directly affect both sales and profitability. It brings people together by enabling a new
way of communicating--where your business moves with you, security is everywhere, and information is
always available…whenever and wherever it is needed. Cisco Unified Communications is part of an
integrated solution that includes network infrastructure, security, mobility, network management products,
lifecycle services, flexible deployment and outsourced management options, end-user and partner
financing packages, and third-party communications applications.
An integral part of the Cisco Unified Communications family of products, Cisco Unified CallConnector for Microsoft
Windows is a desktop solution integrated with Cisco Unified Communications Manager Express (formerly known as
Cisco Unified CallManager Express) that delivers easy-to-use call control, presence, and mobility features to end
users, facilitating increased productivity and more effective communications. Cisco Unified CallConnector for
Microsoft Windows uses toolbars within common applications such as Microsoft Outlook and Internet Explorer,
providing transparent desktop integration and giving users new and easy ways to work smarter and faster.
The Cisco Unified Communications family of voice, video, and IP communications products and applications helps
organizations communicate more effectively--helping them streamline business processes, reach the right resource
the first time, and reduce costs and maximize revenue. The Cisco Unified Communications System is an integral
part of a complete, integrated business communications solution for organizations of all sizes that also includes
network infrastructure, security, and network management products; wireless connectivity; a lifecycle services
approach; and flexible deployment and outsourced management options, end-user and partner financing packages,
and third-party communications applications.
Figure 1 shows an example of Cisco Unified CallConnector for Microsoft Windows with the Internet Explorer toolbar
showing a Contacts window, and Figure 2 shows a Quick Search Results window.
© 2010 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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Data Sheet
Figure 1.
Cisco Unified CallConnector for Microsoft Windows Toolbar and Contacts Window
Figure 2.
Quick Search Results Window
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Data Sheet
Solution Overview
Communications Made Easy
Cisco Unified CallConnector for Microsoft Windows delivers a new way to handle the everyday task of
communicating with others within the business or with customers and vendors. As a fully integrated communications
management solution with presence (availability status of a current user), the application is easy to use and can offer
greater productivity when used consistently. Cisco Unified CallConnector for Microsoft Windows is not just another
application for the Windows PC; it is embedded within business applications such as Microsoft Outlook and Internet
Explorer. Cisco Unified CallConnector for Microsoft Windows offers the following features:
●
Provides simple-to-use toolbar within Microsoft Outlook and Internet Explorer for dialing numbers, controlling
the call, and setting user availability and location status.
●
Brings together all user contacts for using Quick Dial or for starting a new e-mail or instant message to
the contact.
●
Offers a Quick Search feature to find a contact quickly with display of all contact numbers and methods plus
location and availability of fellow employees without leaving your current application.
●
Includes Quick Message, an instant messaging client for short communications with fellow employees.
●
Provides inbound call screen pop with Outlook contact name and clickable options to take the call, send to
voicemail, or send a Quick Message.
●
Offers Quick Presence to conveniently display availability, location, and notes for contacts in directories and
search results.
●
Offers Quick Dial from any application, including Webpages, by highlighting a number and selecting
Quick Dial.
Cisco Unified CallConnector for Microsoft Windows, especially designed for the small and medium-sized business
(SMB) or branch-office user, is supported by Cisco Unified Communications Manager Express 4.0 and later.
Cisco Unified CallConnector Personal
Cisco Unified CallConnector for Microsoft Windows is available in two configurations:
●
Cisco Unified CallConnector Personal delivers call control features for the individual user using the Cisco
Unified Communications Manager Express Telephony Application Programming Interface (TAPI) Telephony
Service Provider (TSP).
●
Cisco Unified CallConnector Server requires a Windows PC hosting the server application installed at each
site giving users call control plus presence, instant messaging services, and rules-based automation based
on a Session Initiation Protocol (SIP) client-server architecture.
Cisco Unified CallConnector Personal is installed and configured on each Windows workstation associated with a
Cisco Unified IP phone. Cisco Unified CallConnector Personal delivers all the call control features listed in Table 1
and is supported by any PC running Microsoft Windows.
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Data Sheet
Table 1.
Features of Cisco Unified CallConnector Personal
Cisco Unified CallConnector
Personal Feature
Description
Benefit
Call control toolbars within
Microsoft Outlook and
Internet Explorer
Toolbars offer easy access to features without the need
for any additional desktop applications. They can be used
within Outlook or Internet Explorer.
The toolbars provide easy-to-use features such as the
capability to find contacts, implement phone features, and
streamline communications for the user.
Cisco Unified CallConnector
Contacts
Within Outlook and Internet Explorer, the solution brings
together all personal and Outlook contacts.
Finding contacts from within two commonly used
applications is easy.
Quick Dial from any contact
Use easy click-to-dial or click-to-send on any contact with
option to show all numbers (work, cell, and home) and
send addresses (e-mail, instant message [IM], and Short
Message Service [SMS]) associated with the contact.
Quick Dial saves time; calls or startup of other
communication sessions (e-mail or IM session) are
placed in a few seconds without manual number or
address entry.
Quick Transfer, Hold, or
Conference
Easily transfer, hold, or set up conferences using context
menus within Outlook or Explorer.
Transferring or setting up conference calls is easy using a
PC mouse.
Quick Search through
contacts
Use the Pause or Break key on your PC to quickly find a
contact and then quickly dial a number or send e-mail.
It is easy to search through all contacts without opening
new applications or switching pages.
Speed dial
The solution offers an option to create icon-based speed
dialing for frequently called numbers.
Common numbers are easy to find and dial quickly.
New Call popup window
with Outlook Caller ID
Lookup
Incoming calls will generate a screen pop with the caller’s
name lookup from Outlook contacts. The solution offers a
clickable option to answer or send the call to voicemail.
Always know who is calling. The solution also provides an
option to answer the call or ignore it and send it to
voicemail.
Quick Dial from any
application
Highlight a phone number in any application such as
Microsoft Word, PowerPoint, e-mail, or a Webpage and
then double-click the phone icon to place a call.
Placing a call is quick and easy; you do not have to read
the number and manually dial, saving time and improving
productivity.
Cisco Unified CallConnector
Call Logs
Missed, received, and dialed calls are stored on your PC
in addition to your IP phone. You can use Quick Dial to
return calls missed while out of the office.
You save time returning calls missed while away from the
office. You can use the history log of calls received and
placed for billing.
Cisco Unified CallConnector Server
The Cisco Unified CallConnector Server application delivers the features described previously with the added benefit
of presence and instant messaging. Cisco Unified CallConnector Server provides information about colleagues’
locations, availability, and phone status using the same Cisco Unified CallConnector toolbars from within Outlook
and Internet Explorer. Using simple icons and colors to show location and availability, users can reach colleagues
quickly the first time and reduce phone tag, increasing productivity. Table 2 lists the additional features available with
Cisco Unified CallConnector Server that can be installed on a Windows XP Professional, Vista, Windows 7 system
or Windows Server.
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Data Sheet
Table 2.
Features of Cisco Unified CallConnector Personal
Cisco Unified CallConnector
Server Feature
Description
Benefit
Dynamic presence
information
The solution offers a real-time display of a user’s location, The number of missed phone calls is reduced, and
availability, and IP phone status, plus an optional custom employees get information about who is in the office or on
the road.
message.
Location (user selectable)
Users can show their location by icon (work, home, travel, Others (including operator) can see who is in the office,
out to lunch, or away on travel.
or vacation), or they can create a custom message to be
displayed to other users.
Availability (user selectable)
Users can show their status by color: Available, Busy,
Away, or Other.
Fellow employees can know who is available to receive
calls or instant messages.
Dynamic IP phone status
All phones connected to the Cisco Unified
Communications Manager Express system have status
automatically updated for others to see.
The number of missed phone calls is reduced, increasing
efficiency.
Quick Message
Simple instant messaging for the small office is launched
through Cisco Unified CallConnector Contacts Quick Dial.
The solution includes an option to launch other instant
messaging clients installed on the PC.
An easy-to-use instant messaging client provides
productivity gains between employees. An alternative to
using external public instant messaging clients eases
security concerns.
Quick Search with presence
information
The Quick Search Results bar shows the location,
availability, and phone status of colleagues in addition to
showing contact numbers.
Quickly find phone numbers for colleagues plus presence
information, so you know whether the person you are
calling is available before you call.
User-customizable
automation rules
Users can set rules for basic call handling and notification
though e-mail or SMS when calls are received.
Users can send notification to a pager, cellular phone, or
smart phone about important calls missed while away
from the office.
Capability for operator or
administrator to change
location or availability of
others
Authorized users can change the presence information
shown to others.
Users have up-to-date information, improving
communications.
Easy installation without
configuring TAPI TSP at
each workstation
Users receive an e-mail invitation with a clickable link for
easy installation from the server.
Users can install the solution themselves, reducing
installation costs.
Cisco Unified CallConnector brings together easy-to-use call control, presence, instant messaging, directories, and
call routing rules to simplify the communication experience, helping work teams and colleagues share information
faster and communicate in real time.
Cisco Unified CallConnector Mobility
The Cisco Unified CallConnector Mobility upgrade provides Single Number Reach (SNR) functions that are fully
integrated with the presence features of Cisco Unified CallConnector for Windows, thereby enabling you to set up
SNR rules that fit your unique needs for where and under what presence conditions you want calls to be forwarded.
With the Cisco Unified CallConnector Mobility upgrade, even when away from the office, you can:
●
Receive important business calls that are routed through your office Cisco Communications
Manager Express.
●
Define rules to select which calls should be routed and where to reach you--home, cell, or other.
●
Access any unconnected calls, because they are returned to your voice mailbox.
●
Perform mid-call functions, when connected through the SNR rules, including transfer or conference, to other
users on the same Cisco Communications Manager Express system.
Cisco Unified CallConnector Mobility is an optional upgrade to Cisco Unified CallConnector for Windows. Cisco
Unified CallConnector Mobility must be installed along with Cisco Unified CallConnector Server on a
customer-provided PC or Cisco Media Convergence Server running Microsoft Windows operating system.
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Data Sheet
Reduce Communication Delays with Colleagues and Decision Makers
Cisco Unified CallConnector provides the status of co-workers before you try to contact them. In a manner similar to
that for popular instant messaging status indicators, you can set your status from the Cisco Unified CallConnector
toolbar. This status information is updated automatically to all users from the Cisco Unified CallConnector Server
and can be viewed from the toolbars in Internet Explorer, Outlook, or the Quick Search Results window. By seeing
who is online, offline, available, or busy or by viewing a custom message such as “on vacation” or “in a meeting,” you
know why someone is unavailable. Knowing whether contacts are available helps reduce communication delays
between workers, thereby allowing faster decision making and enhanced productivity.
System Requirements
Table 3 lists the computer requirements for Cisco Unified CallConnector Personal, and Table 4 lists the computer
requirements for the Cisco Unified CallConnector Server application.
Table 3.
Cisco Unified CallConnector Personal Client Requirements
Parameter
Description
Disk space
● 60 MB free hard drive space for clients
● Reserve additional 50 MB for upgrades
Hardware
● 1.8 GHz or faster Pentium 4 or compatible processor for workstation
Memory
● 512 MB RAM
Software
● Microsoft Windows XP Professional (Service Pack 2 or later)
● Windows Vista
● Windows 7
● 32 bit only support for Personal/TAPI mode
● 32 or 64 bit client support with Server mode
● Microsoft Outlook 2003, 2007
● Microsoft Internet Explorer 6.0 with Service Pack 2
Applications
● Microsoft Internet Explorer 7.0-8.0
Table 4.
Cisco Unified CallConnector Server and Mobility PC Requirements
Parameter
Hardware
Description
● Small sites up to 25 users; dedicated 2.6 GHz or faster Pentium or compatible processor
● Sites with 25 to 75 users; dedicated dual-core 3 GHz or faster
● Larger sites with 75 to 250 users; dedicated quad-core 3 GHz or faster
Memory
● Small sites up to 25 users; 2 GB system memory
● Sites with 25 to 75 users; 4 GB system memory
● Large sites with 75 to 250 users; 8 GB system memory recommended
Operating system
● Small sites up to 25 users; Microsoft Windows XP Professional (Service Pack 2 or later) or Windows Vista
or Windows 7
● Large sites with 25 to 250 users; Windows 2003 or 2008 (recommended) Server
● 32 or 64 bit mode support of Server components and clients with Server
Disk space
● Small sites up to 25 users; 1 GB available disk space
● Sites with 25 to 75 users; 3 GB available disk space
● Large sites with 75 to 250 users; 5 GB available disk space
Applications
● Microsoft Internet Explorer 6.0 with Service Pack 2 or Internet Explorer 7.0-8.0
Multi-site
● Up to 5 sites, 250 users max per Server
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Data Sheet
Table 5.
Virtual Machine PC requirements
Virtual Machine
Computer System - Hardware
VMWare
● Multi-core processor with Intel® Virtualization Technology (2.66 GHz or faster)
● Minimum 4 GB for sites up to 25 users
Microsoft Hyper-V
● Multi-core processor with Intel® Virtualization Technology (2.66 GHz or faster)
● Minimum 4 GB for sites up to 25 users
● Minimum 8 GB for sites up to 250 users
● Minimum 8 GB for sites up to 250 users
Microsoft Virtual PC
● Multi-core processor with Intel® Virtualization Technology (2.66 GHz or faster)
● Minimum 4 GB for sites up to 25 users
● Minimum 8 GB for sites up to 250 users
Table 6.
Cisco Unified Communications Express Compatibility Requirements
CME Version
IOS Version
CME 4.1
● IOS Version 12.4 (15)T7
CME 4.2
● IOS Version 12.4 (11) XW9 (for use with UC500)
CME 7.0
● IOS Version 12.4(20) T1
CME 7.1
● IOS Version 12.4(24)T
CME 8.0
● IOS Version 15.0(1)XA
Ordering Information
To place an order, contact your local Cisco representative, visit the Ordering Home Page on the Cisco Website, or
refer to Table 7.
Table 7.
Ordering Information
Product Name
Part Number
Cisco Unified CallConnector for Microsoft Windows (Qty 1 per customer/order)
● SW-UCC-CME
Cisco Unified CallConnector Personal License (Qty 1 per desktop user)
● SW-UCC-CLIENT-1
Cisco Unified CallConnector Server (Qty 1 for optional Server Features)
● SW-UCC-SERVER
Cisco Unified CallConnector Mobility (Qty 1 for optional upgrade per UCC Server)
● SW-UCC-MOBILITY
For More Information
For more information about the Cisco Unified CallConnector for Microsoft Windows, visit:
http://www.cisco.com/go/unifiedcallconnector.
If you have questions, send e-mail to access-ccme-cue@cisco.com.
Cisco Unified Communications Services and Support
Using the Cisco Lifecycle Services approach, Cisco and its partners offer a broad portfolio of end-to-end services to
support the Cisco Unified Communications System. These services are based on proven methodologies for
deploying, operating, and optimizing IP communications solutions. Initial planning and design services, for example,
can help you meet aggressive deployment schedules and minimize network disruption during implementation.
Operate services reduce the risk of communications downtime with expert technical support, and optimize services
enhance solution performance for operational excellence. Cisco and its partners offer a system-level service and
support approach that can help you create and maintain a resilient, converged network that meets your
business needs.
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Data Sheet
Printed in USA
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C78-364593-08
04/10
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