Alcatel 8038 User
Guides
Date:
18 November 2015
btas.com.au
Table of Contents
1.
Getting to know your telephone ...................................................................................................................................................................6
8068 Bluetooth® / 8068 Premium Deskphone ........................................................................................................................... 6
8038/8039 Premium Deskphone ................................................................................................................................................. 6
Cable path for line connection (8029/8039 Premium Deskphone) ............................................................................................ 7
Welcome screens .......................................................................................................................................................................... 7
Navigation ..................................................................................................................................................................................... 8
Status icons / Call icons ................................................................................................................................................................. 8
Permanent features keys .............................................................................................................................................................. 9
Alphabetic keyboard ..................................................................................................................................................................... 9
Add On Module .......................................................................................................................................................................... 10
Call Management Screen ........................................................................................................................................................... 12
Bluetooth® Wireless handset ..................................................................................................................................................... 13
LED ............................................................................................................................................................................................... 13
Installing or replacing the Bluetooth® handset battery ............................................................................................................ 14
2.
Using your telephone ...................................................................................................................................................................................15
Making a call................................................................................................................................................................................ 15
Receiving a call ............................................................................................................................................................................ 15
Using the telephone in “Hands free“ mode .............................................................................................................................. 16
Activating the loudspeaker during a conversation (receiver lifted) - Loudspeaker. ............................................................... 16
Calling your caller by name (company directory) ..................................................................................................................... 16
Make calls via your programmed call keys ................................................................................................................................ 17
Redialing ...................................................................................................................................................................................... 17
Call back an unanswered call ..................................................................................................................................................... 17
Requesting automatic callback if internal number is busy ....................................................................................................... 18
Receiving intercom calls ............................................................................................................................................................. 18
Sending DTMF signals ................................................................................................................................................................. 18
Mute, so that your caller cannot hear you ................................................................................................................................ 19
3.
During a conversation ..................................................................................................................................................................................20
Making a second call during a conversation .............................................................................................................................. 20
Answering a second call during a conversation ........................................................................................................................ 20
Switching between calls (Broker call) ......................................................................................................................................... 21
Transferring a call ....................................................................................................................................................................... 21
Three-way conference with internal and/or external callers (conference) ............................................................................. 21
Talk simultaneously to more than 2 callers ............................................................................................................................... 22
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Placing a call on hold (hold)........................................................................................................................................................ 22
Placing an outside call on hold (parking) .................................................................................................................................... 22
Intrusion into an internal conversation ..................................................................................................................................... 23
Adjust audio volume ................................................................................................................................................................... 23
Signal malicious calls ................................................................................................................................................................... 23
4.
Sharing ..........................................................................................................................................................................................................24
Answering the general bell ......................................................................................................................................................... 24
Manager/Assistant filtering ........................................................................................................................................................ 24
From the manager or assistant telephone: ................................................................................................................................ 24
Call pick-up .................................................................................................................................................................................. 24
Hunting groups............................................................................................................................................................................ 25
Calling an internal caller on his/her pager ................................................................................................................................. 25
Answering a call on your pager .................................................................................................................................................. 25
Calling a caller on his/her loudspeaker ...................................................................................................................................... 26
Sending a written message to an internal caller ....................................................................................................................... 26
Send a voice message copy ........................................................................................................................................................ 27
Sending a recorded message to a number a distribution list .................................................................................................... 27
Broadcasting a message on the loudspeakers of a station group ............................................................................................ 27
5.
Keep in touch ................................................................................................................................................................................................28
Forwarding calls to another number (immediate forward) ...................................................................................................... 28
Forwarding your calls to your voice message service ............................................................................................................... 28
When you return, consult recorded messages ......................................................................................................................... 28
Forwarding calls to your pager ................................................................................................................................................... 29
Forwarding your calls from the receiving terminal (“Follow me“) ........................................................................................... 29
Applying a selective forward ...................................................................................................................................................... 29
Cancelling all forwards................................................................................................................................................................ 29
Cancelling a specific forward ...................................................................................................................................................... 29
Forwarding calls .......................................................................................................................................................................... 30
Do not disturb ............................................................................................................................................................................. 30
Leaving a recorded message for internal callers ....................................................................................................................... 30
Consulting written messages ..................................................................................................................................................... 31
6.
Managing your charges ................................................................................................................................................................................32
Charging your calls directly to business accounts ..................................................................................................................... 32
Finding out the cost of an outside call made for an internal user from your terminal .......................................................... 32
7.
Programming your telephone .....................................................................................................................................................................33
Initializing your voice mailbox .................................................................................................................................................... 33
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Customizing your voice greeting ................................................................................................................................................ 33
Modify the password for your phone set .................................................................................................................................. 33
Modify the password for your voice mailbox ............................................................................................................................ 34
Adjusting the audio functions .................................................................................................................................................... 34
Adjusting the contrast of the display (8028/8029/8038/8039 Premium Deskphone) ........................................................... 35
Selecting the welcome page ...................................................................................................................................................... 36
Program the keys for the Perso page or the add-on module ................................................................................................... 36
Programming direct call keys (F1 and F2 keys).......................................................................................................................... 36
Delete a programmed key .......................................................................................................................................................... 37
Programming direct call keys (8028/8029 Premium Deskphone) ............................................................................................ 37
Deleting direct call keys (8028/8029 Premium Deskphone) ..................................................................................................... 37
Programming an appointment reminder ................................................................................................................................... 37
Identify the terminal you are on ................................................................................................................................................ 38
Lock / unlock your telephone ..................................................................................................................................................... 38
Call the associated set ................................................................................................................................................................ 39
Forward your calls to the associated number ........................................................................................................................... 39
Modify the associated number .................................................................................................................................................. 39
The Tandem configuration ......................................................................................................................................................... 39
Create, modify or consult your intercom list (max. 10 numbers) ............................................................................................ 40
Installing a Bluetooth® Wireless Technology handset (matching) ........................................................................................... 40
Use of the Bluetooth® handset .................................................................................................................................................. 40
Installing a Bluetooth® Wireless Technology headset (matching) ........................................................................................... 41
Using a Bluetooth® Wireless Technology headset .................................................................................................................... 41
Deleting an accessory (headset, handset, etc.): Bluetooth® Wireless Technology ................................................................ 42
Contacting your administrator ................................................................................................................................................... 42
8.
ACD: Agent Set / Supervisor Station............................................................................................................................................................43
Agent set ..................................................................................................................................................................................... 43
Open an agent session (LogOn) – Agent set .............................................................................................................................. 43
ACD application welcome screen – Agent set ........................................................................................................................... 43
Close an agent session (LogOff) ................................................................................................................................................. 44
Supervisor station ....................................................................................................................................................................... 44
Open a supervisor session (LogOn) ............................................................................................................................................ 44
Processing group- Supervisor entry/withdrawal ....................................................................................................................... 45
Supervision or acceptance of an assistance request................................................................................................................. 45
Close a supervisor session .......................................................................................................................................................... 46
9.
Use the telephone in SIP or “Safe “ mode ..................................................................................................................................................47
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Making a call................................................................................................................................................................................ 47
Make a call using the personal phone book .............................................................................................................................. 48
Redialing the last number dialed ............................................................................................................................................... 48
Receiving a call ............................................................................................................................................................................ 48
Making a second call during a conversation .............................................................................................................................. 49
Answering a second call during a conversation ........................................................................................................................ 49
Placing a call on hold (hold)........................................................................................................................................................ 50
Switching between calls (Broker call) ......................................................................................................................................... 50
Transferring a call ....................................................................................................................................................................... 50
Three-way conference with internal and/or external callers (conference) ............................................................................ 51
Mute, so that your caller cannot hear you ................................................................................................................................ 51
Adjust audio volume ................................................................................................................................................................... 51
Forwarding calls to another number (immediate forward) ...................................................................................................... 51
Adjusting the audio functions .................................................................................................................................................... 52
Adjusting the contrast of the display (8028/8029/8038/8039 Premium Deskphone) ........................................................... 53
Selecting language ...................................................................................................................................................................... 53
Program the keys for the Perso page or the add-on module ................................................................................................... 54
Sending DTMF signals ................................................................................................................................................................. 54
10.
Guarantee and clauses .............................................................................................................................................................................55
Safety Instructions ...................................................................................................................................................................... 55
Regulatory Statements .........................................................................................................................................................................................56
This document is intended for the addresses(s) or entity named above and contains information that may be commercially
sensitive and confidential. Any dissemination, distribution or copying of this document is strictly prohibited without first
obtaining written consent from BTAS Pty Ltd (ABN 93 050 331 925).
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1. Getting to know your telephone
8068 Bluetooth® / 8068 Premium Deskphone
8038/8039 Premium Deskphone
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Cable path for line connection (8029/8039 Premium Deskphone)
Make sure you position the cable correctly in the compartment intended for that purpose:
1
2
3
Welcome screens
You can access all of your phone's features from these screens. The default display has three pages that you can access by
pressing the page tabs at the top of the screen. The selected page is highlighted.
>
Menu
>
Perso
>
Info
8068
>
8038/8039
8028/8029
Menu page:
Contains all features and applications accessible by pressing the label of the desired feature or application From this
page, it is possible to adjust the ringer volume, program the time of an appointment, lock the terminal, define the
default page displayed, configure voice mail, and access telephone functions such as calling back one of the last
numbers or intercepting calls.
>
Perso page:
Contains call line keys (allowing supervision of calls) and programmable call keys.
>
Info page:
Contains information on the telephone and the status of its functions: name, telephone number, number of messages,
activation of transfer function, appointment reminder, etc.
>
/
Transfer icon: Pressing the key next to this icon allows you to program or change the transfer function
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Navigation
OK key:
Used to validate your choices and options while programming or configuring
Left-right navigator:
Used to move from one page to another and display information about current calls (call in progress, calls on
hold, incoming call).
Up-down navigator:
Used to scroll through the content of a page .
Back/Exit key
Use this key to go back to the previous step
Use this key to go back to the homepage (long press)
Status icons / Call icons
Icons giving information about some specific configurations of the phone or about call status are displayed in the top bar of the
screen.
Headset connected
Telephone locked
Appointment programmed
Incoming call icon
Call in progress icon
Call holding icon
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Permanent features keys
They are located just above the loudspeaker
Mute and intercom key.
During a call, press this key to stop your contact from hearing you. When idle, press this key to switch the phone
to intercom mode. When you receive a call, the phone hooks off automatically and you go straight into handsfree
mode. When activated, this is key blue
Turn down the volume Lower the contrast
Turn up the volume Increase the contrast
Pressing this key answers an incoming call in handsfree mode (the key is blue). When a call is in progress, pressing
Programmable keys (F1 and F2 keys).Lit when the function associated with the key is activated. A service or a
direct call can be associated to these keys.
Redial key: to access the 'Redial' feature. Last
number redial (short press)
Call back on the last 10 number dialed (long press)
Guide key: Used to obtain information on functions of the “menu“ page and to program key of the “perso“ page
Messaging key to access various mail services
This key is lit when you have received a new voicemail, text message or callback request.
Alphabetic keyboard
Your set is provided with an alphabetic keyboard depending on your
country and language:
>
Country variants:
o
AZERTY
o
QWERTZ
o
QWERTY (international)
o
QWERTY (nordic)
Use the keyboard to enter names while configuring the phone. Directly access the dial by name feature by entering the
name of your caller on the keyboard.
Below is a list of the function keys that allow you to access all the symbols
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Cursor moving keys (left, right, up and down). Allows you to navigate edit boxes. Press the Alt key to access the
left and up directions
Caps lock: to write text in capital letters.
Alt key. To access specific and punctuation characters.
Enter key: to validate edited text.
Backspace key: to delete one character in an edit box.
Add On Module
Flashing blue: incoming call
Installation
Premium Add-on 10 keys modules
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2
1
4
3
1.
2.
3.
4.
Remove the protection of the dedicated compartment behind the set
Insert the add-on correctly in the compartment
Plug the provided cord into the dedicated socket behind your set
Fix the add-on with the provided screw
Premium Add-on 40 keys / Premium Smart Display 14 keys:
1.
2.
Plug the provided cord into the dedicated socket behind your phone
If desired, fix the foots (set and add-on) with the provided clip
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Call Management Screen
Incoming call icon , Call in progress , Call on hold , …
Incoming call and
conversation
8068
8038
Soft keys: actions available depending on the call status
>
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, held, arrival of
new call). When a call is in progress, use the left-right navigator to look at held or incoming calls.
>
All features are accessible while the call is displayed on the screen. Use the Up and Down arrows to
move up or down a page. These functions (transfer, conference, etc.) are directly related to the status of
the call consulted. For example, the transfer function will not be available between a call in progress or a
held call and an incoming call.
>
Used to switch from a telephone screen to an application screen. For example, it can be used while a call
is in progress to search a number, program an appointment reminder, etc
Calls can also be managed from the Perso page.
While the call is in progress, press the Back/Exit key and display the Perso page. Calls in progress or waiting calls are
displayed on the different line keys. It is then possible to converse with the caller of your choice by pressing the key
associated to the caller.
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Bluetooth® Wireless handset
Off-hook/On-hook: press this key to take or
Volume/Mute:
•
Short successive
presses to change the
handset volume level (3
levels)
•
Long press to activate
or deactivate mute
LED
d
Location of the battery
If the Bluetooth® handset is on its base, you do not need to press the Off-hook/On-hook key to take or terminate the call. Just
off-hook/on-hook the Bluetooth® handset.
LED
>
Off: operating normally
>
Blinking green: in communication
>
Green steady: handset charging
>
Orange flashing: battery charge low or handset outside coverage zone
>
Orange steady: malfunction
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Installing or replacing the Bluetooth® handset battery
Lift up the battery cover
Slide out the battery holding
part
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2.
Using your Telephone
Making a call
Use one of the following:
>
Dial directly the number for your call
>
Lift the receiver > Enter the destination number
>
>
>
>
Press the on-hook/off-hook key of the Bluetooth® device (Bluetooth® Wireless handset) Dial the destination number
Hands free > Dial the destination number
Programmed line key
Search by name (you can also access the search by name feature via the alphapad)
To make an external call, dial the outside line access code before dialing your contact number
If the internal or outside number does not reply:
>
LS announce
Broadcast a message on the loudspeaker of the free terminal
>
Call back
Request callback to a busy terminal
>
Text mail
Send a written message
>
Voice mail
Store number to call again
Receiving a call
Use one of the following:
>
>
Lift the receiver
Press the on-hook/off-hook key of the Bluetooth® device (Bluetooth® Wireless handset)
Hands free
>
>
Take call
>
Select the “incoming call“ icon
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Using the telephone in “Hands free“ mode
Terminal idle:
>
Press and release
>
Terminate your call
You are in hands free mode
Call in progress:
>
During a conversation
Press and release
>
You are in hands free mode
During a conversation, you can lift the receiver without terminating the call.
Activating the loudspeaker during a conversation (receiver lifted)
- Loudspeaker.
>
During a conversation
Activate loudspeaker
>
The key lights up
Adjust volume (9 levels)
>
Deactivate loudspeaker
>
The key is no longer lit
Press and release the loudspeaker key to switch to hands free mode (light steady).
Calling your caller by name (company directory)
>
Enter the name or initials or the surname and first name of your caller
>
Select the type of search you want (last name, last name and first name or initials)
the search criteria
>
Use one of the following:
Display the previous and next names
o
o
o
Display of all the callers meeting
Select the name of the person you wish to call
Modify the search
*Name must be entered in format namespacefirst name.
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This key is used to display the entire name when it is truncated
Make calls via your programmed call keys
>
Access the “Perso“ page
Find the caller you want to call from the programmed call keys
>
>
Select the caller
Redialing
Redialling the last number dialled (redial)
Last number redial
>
Call back one of the last 8 numbers dialled
>
Reach the “Menu“ page
>
Redial list
>
Select the number to redial from the last 50 dialled numbers
Call back an unanswered call
Call back the last caller
>
Reach the “Menu“ page
>
Events
>
Last caller: Call back the last caller
List of last callers
>
Reach the “Menu“ page
>
Events
>
Select the type of call:
o
No non replied internal call / xx Non replied internal calls
o
No non replied external call / xx Non replied external calls
>
Select a name or a number
>
Recall
>
To delete the selected item
>
Delete
Delete the list of unanswered calls
>
Reach the “Menu“ page
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>
Events
>
Select the type of call:
>
o
No non replied internal call / xx Non replied internal calls
o
No non replied external call / xx Non replied external calls
Delete all (or use icon:
)
Requesting automatic callback if internal number is busy
>
Internal number busy
>
Call back
Callback request acknowledged
>
Receiving intercom calls
You can answer a call without lifting the receiver. When you receive a call, you are automatically connected in hands-free
mode. The identity of the caller is displayed on the screen.
To activate -Terminal idle:
Corresponding LED lights up
>
When your caller hangs up, interphony mode remains active.
To deactivate -Terminal idle:
The corresponding LED goes out
>
Sending DTMF signals
During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a
remotely consulted answering machine.
>
During a conversation
>
Use one of the following:
>
o
Send DTMF
o
Press the star key
Enter DTMF code
The function is automatically cancelled when you hang up.
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Mute, so that your caller cannot hear you
You can hear your caller but he/she cannot hear you:
From the set
>
During a conversation
>
Disable microphone
The key lights up
>
Resume the conversation
The key is no longer lit
From the Bluetooth® receiver
>
Press the handset volume/mute key (long press)
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3.
During a conversation
Making a second call during a conversation
>
During a conversation
>
New call
>
Number of second caller
The first call is on hold
Other methods for calling a second caller
>
Dial directly the number for your call.
>
Name of second caller.
Select the “Redial“ function
>
>
Programmed line key.
To cancel your second call and recover the first:
>
You are in conversation with the second caller and the first one is on hold.
>
Use one of the following:
o
Enquiry off
Hang up
o
>
You are on the line with your first contact
If you make an error, hang up: your telephone will ring and you will recover your first call.
Answering a second call during a conversation
>
During a conversation, another person is trying to call you
>
Use one of the following methods to answer the displayed call
>
o
Line key for which icon is flashing
o
Take call
Name or no. of the caller displayed for 3 seconds
The first call is on hold
To return to your first caller and end the conversation in progress
The second call is ended
>
>
To return to the first contact, use one of the following
o
Select the “incoming call“ icon
o
o
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o
Lift the receiver
Switching between calls (Broker call)
During a conversation, a second call is on hold.
>
Select the contact on hold
You are in conversation with the second caller and the first one is on hold.
Transferring a call
To transfer your call to another number:
>
During a conversation
>
Calling a second person during a conversation
>
You can transfer the call immediately or wait for your contact to answer before transferring the call
>
Transfer
The first call is on hold
Transfer between two outside calls is not generally possible (depends on country concerned and system configuration).
Three-way conference with internal and/or external callers
(conference)
>
During a conversation, a second call is on hold
>
Conference
You are in conference mode
Cancel conference and return to first caller (If conference is active)
>
End of conference
Hang up on all caller (If conference is active)
Hang up
>
After the conference, to leave your two callers talking together:
>
>
Transfer
Hang up
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Talk simultaneously to more than 2 callers
You are in a conference call with 2 callers. To add another caller to the conference:
>
Add
>
Dial the number of your caller (dial, directories, last numbers dialed...)
>
Your caller answers
>
Insert
You are on the line with the additional contact
During a 3-way conference, you can add up to three additional participants.
Placing a call on hold (hold)
Exclusive hold:
During a conversation, you wish to place the call on hold and recover it later, on the same telephone.
>
During a conversation
>
Put on hold
>
Select the call on hold
Your call is placed on hold Recover the call on hold:
Common hold:
To recover your call on any telephone in your system.
>
During a conversation
>
Hold
>
Select the call on hold
Your call is placed on hold Recover the call on hold from any telephone:
Placing an outside call on hold (parking)
You can place an outside call on hold and recover the call on another telephone:
>
During a conversation
>
Park the call
A parking announcement message is displayed on the screen of the parking destination set.
To recover the parked call:
To automatically take the parked call, pick up the handset of the parking destination set.
>
Reach the “Menu“ page
>
Settings
Services
Consultation
Call pick up services
Park/retrieve
If the parked call is not recovered within a preset time (default value 1 min 30), it is transferred to the operator.
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Intrusion into an internal conversation
Your caller’s line is busy. If the number is not “protected“ and if authorised, you can intrude into the call:
>
Intrusion
>
Same key to exit (Intrusion)
Protection against intrusion:
>
Press programmed key (The programmed key has to be configured by the system)
>
Enter caller’s number
Protection is cancelled when you hang up.
Adjust audio volume
During a call, to adjust the volume level of the loudspeaker or receiver:
>
During a conversation
Adjust audio volume
>
Signal malicious calls
This key lets you signal a malicious call. If this call has an internal source, it is signalled to the system by a special message.
>
You receive a malicious call
>
Malicious
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4.
Sharing
Answering the general bell
When the operator is absent, outside calls to the operator are indicated by a general bell. To answer:
>
Reach the “Menu“ page
>
Settings
Services
Consultation
Call pick up services
Night service call pick up
Manager/Assistant filtering
System configuration allows “Manager/Assistant“ groups to be formed, so that the manager’s calls can be directed to one or
more assistants.
The programmed key has to be configured by the system.
From the manager or assistant telephone:
>
Press programmed key
>
Same key to cancel
Incoming calls are filtered by a chosen person (assistant, etc.)
Filtering is indicated on the manager's telephone by the icon corresponding to the “screening“ programmed key.
Call pick-up
You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own
telephone.
If the telephone ringing is in your own pick-up group:
>
Reach the “Menu“ page
>
Settings
Services
Consultation
Call pick up services
Group call pick up
Call pick up services
Individual pick up
If the telephone ringing is not in your pick-up group:
>
Reach the “Menu“ page
>
Settings
>
Number of telephone ringing
Services
Consultation
The system can be configured to prevent call pick-up on certain telephones.
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Hunting groups
Hunting group call:
Certain numbers can form a hunting group and can be called by dialling the group number.
Temporary exit from your hunting group:
>
Reach the “Menu“ page
>
Settings
>
Enter your group number
Services
Consultation
Additional services
Out hunting grp
Consultation
Additional services
In hunting grp
Return into your group:
>
Reach the “Menu“ page
>
Settings
>
Enter your group number
Services
Belonging to a group does not affect the management of direct calls. A specific telephone within a group can always be
called by using its own number.
Calling an internal caller on his/her pager
The number called does not answer and you know that the person called has a pager:
>
Dial the destination number
>
Paging
>
Dial the destination number
Paging in progress is displayed
Your caller can answer from any telephone in the system.
Answering a call on your pager
A call on your pager can be answered from any telephone within the system.
>
Your pager beeps
>
Reach the “Menu“ page
>
Settings
>
Your extension number
Services
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Calling a caller on his/her loudspeaker
Your internal caller does not answer. If authorised, you can remotely activate your caller’s phone:
>
Your caller does not reply
>
LS announce
You are connected to the loudspeaker on your caller’s phone (if he/she has the hands free function)
Sending a written message to an internal caller
>
>
New text message
>
Use one of the following:
>
Send
o
Enter the number of the terminal to receive the message
o
Enter the first letters of the name
Choose the type of message
Sending predefined message
>
Predefined msg
>
Select a predefined message
>
Apply
Sending a message to complete
>
To complete
>
Select a predefined message to complete
>
Complete your message
>
Apply
Sending a new message
>
Msg to create
>
Write your message
>
Apply
Sending the previous message
>
Previous msg
>
Apply
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Send a voice message copy
>
>
New voice message
>
Enter your personal code Display number of new and old messages
>
Consult Forward msg
>
Number to be called /caller’s name (Spell name /
>
Send
Send message
>
Exit
End of broadcast
)
Sending a recorded message to a number a distribution list
>
>
New voice message
>
Enter your personal code Display number of new and old messages
>
Send
>
Record your message
>
Exit
>
Number to be called /caller’s name (Spell name /
>
Send
Send message
>
Exit
End of broadcast
End of recording
)
Broadcasting a message on the loudspeakers of a station group
A message not requiring an answer can be broadcasted on the loudspeakers within your broadcast group:
>
Off hook
>
Number of broadcast group
>
Speak, you have 20 seconds
Hang up
The message will only be broadcast on terminals not in use and which have a loudspeaker.
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5.
Keep in touch
Forwarding calls to another number (immediate forward)
The number can be your home, mobile or car phone, voice mailbox or an internal extension (operator, etc.).
>
Select the transfer icon (the icon depends on your phone:
>
Immediate forward
>
Number to be called
/
)
Forward is acknowledged
>
You can make calls, but only the destination number can call you.
Forwarding your calls to your voice message service
>
Select the transfer icon (the icon depends on your phone:
>
Imm fwd to VM
/
)
Forward is acknowledged
>
When you return, consult recorded messages
The message key flashes when you have received a new voicemail, text message or callback request and is lit if you have
missed calls
>
>
New voice message
>
Enter your personal code
>
Consult
>
When you have listened to the message, do one of the following
>
Replay
Replay message
>
Erase
Erase message
>
Call back
>
Save
>
Display name of sender, with date, time and ranking of message
Listen to message
Call back sender of message
Archive the message
/ Exit
Terminate consultation
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Forwarding calls to your pager
Callers will thus be able to contact you while you are moving around the company:
>
Press programmed key (The programmed key has to be configured by the system)
Forward is acknowledged
Forwarding your calls from the receiving terminal (“Follow me“)
You wish to receive your calls in your present location: Use the “Follow
me“ function.
>
Select the transfer icon (the icon depends on your phone:
>
Other fwd
>
Dial your extension number
/
)
Remote forward
Forward is acknowledged
If you have a key programmed with this feature, you can access the feature directly
>
Press programmed key
>
Dial your extension number
Forward is acknowledged
Applying a selective forward
You can forward your primary number and your secondary number or numbers to different sets.
>
Reach the “Menu“ page
>
Settings
>
Select the number to forward
>
Services
o
Principal line selection
o
Second line selection
Consultation
Forward services
Number receiving forward
Cancelling all forwards
>
Select the transfer icon (the icon depends on your phone:
>
Deactivate
/
)
Deactivate forward
To cancel all forwards, you can programme another type of forward too
Cancelling a specific forward
>
Programmed key corresponding to type of forward (group or selective)
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Forwarding calls
Callers will thus be able to contact you while you are moving around the company:
>
Use one of the following:
o
Select the transfer icon (the icon depends on your phone:
o
Reach the “Menu“ page
Other fwd
>
Select the forward type to program
o
Forward on busy
o
Forward on no reply
o
Forward on busy/no reply
Number receiving forward
)
Forward
>
>
/
Diversion is acknowledged
If you have a key programmed with this feature, you can access the feature directly
>
Press programmed key
>
Number receiving forward
Diversion is acknowledged
Do not disturb
You can make your terminal temporarily unavailable for all calls.
>
Select the transfer icon (the icon depends on your phone:
>
Do not disturb
>
Enter code to activate the feature
>
Apply
/
)
Forward is acknowledged
Callers wishing to contact you will see the “Do Not Disturb“ message displayed on their sets when they try to call.
To deactivate the Do not disturb feature, follow the same procedure
Leaving a recorded message for internal callers
You can leave a message on your terminal which will be displayed on the screen of the terminal calling you.
>
>
New text message
>
Choose the type of message
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Sending predefined message
>
Predefined msg
>
Select a predefined message
>
Apply
Sending a message to complete
>
To complete
>
Select a predefined message to complete
>
Complete your message
>
Apply
Sending a new message
>
Msg to create
>
Write your message
>
Apply
To deactivate the forward to text feature:
>
>
New text message
>
Deactivate
Deact fwd text
The text message is displayed
Consulting written messages
The light indicates that messages have been received.
>
>
Number of messages received
>
New text message
>
Use one of the following:
>
Recall
>
Save message
Record message
>
Next message
Next message
>
Text answer
Answer with a text message
>
Read message
Display name of sender, with date, time and ranking of message
Call back sender of message
Terminate consultation
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6.
Managing your charges
Charging your calls directly to business accounts
You can charge the cost of your outside calls to business account numbers.
>
Reach the “Menu“ page
>
Settings
>
Number of business account
>
Number required
Services
Consultation
Additional services
Business account code
Finding out the cost of an outside call made for an internal user
from your terminal
>
Reach the “Menu“ page
>
Settings
Services
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7.
Programming your telephone
Initializing your voice mailbox
Light flashes
>
>
Enter your personal code then record your name according to voice guide instructions
>
Your personal code is used to access your voice mailbox and to lock your telephone.
A weak personal code will be rejected by the system:
>
Identical 4 digits (0000, 1111,)
>
A simple sequence of 4 digits (0123, 1234,)
Customizing your voice greeting
You can replace the greeting message by a personal message
>
>
Voice mail
>
Enter your personal code
>
Perso options
>
End
>
Use one of the following:
>
Greeting msg
Perso greeting
Record message
End of recording
o
Accept
Apply
o
Restart
Re-record a message
o
Replay
Replay message To return to the default message
Normal prompt
Modify the password for your phone set
>
Reach the “Menu“ page
>
Settings
>
Old code (4 digits)
>
Apply
>
New code (4 digits)
>
Apply
>
Enter new password again to confirm
>
Apply
Phone
Password
>
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This code acts as a password controlling access to programming functions and the user ’Set Locking ’ function (code by
default: 0000).
A weak personal code will be rejected by the system:
>
Identical 4 digits (0000, 1111,)
>
A simple sequence of 4 digits (0123, 1234,)
Modify the password for your voice mailbox
>
>
Voice mail
>
Enter your personal code
>
Perso options
>
New code (4 digits)
>
Apply
Admin options
Password
My password
>
As long as your voice mailbox has not been initialized, personal code is 0000.
A weak personal code will be rejected by the system:
>
Identical 4 digits (0000, 1111,)
>
A simple sequence of 4 digits (0123, 1234,)
Adjusting the audio functions
>
Reach the “Menu“ page
>
Settings
Phone
Ringing
Choose the tune
>
>
Select the type of call to which the ringing is to be associated
o
Internal call
o
External call
Select the melody of your choice (16 tunes)
>
>
>
End
To adjust other audio features
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Adjusting the ringer volume
>
Level
Select the volume you want: (12 levels)
>
End
>
>
To adjust other audio features
Activate/deactivate silent mode
>
More options
o
▫ Silent mode
To activate
o
▪ Silent mode
To deactivate
End
>
>
To adjust other audio features
Activate/deactivate meeting mode (progressive ringing)
>
More options
o
▫ Progressive ringing
To activate
o
▪ Progressive ringing
To deactivate
End
>
>
To adjust other audio features
Activate/deactivate discreet ring mode
>
One beep before ringing / Three beeps before ringing
To activate
>
One beep before ringing / Three beeps before ringing
To deactivate
End
>
>
To adjust other audio features
Adjust ringer volume while a call arrives
>
Your telephone rings
Adjusting the ringer volume
>
Adjusting the contrast of the display (8028/8029/8038/8039
Premium Deskphone)
>
Reach the “Menu“ page
>
Settings
>
Phone
Contrast
Decrease or increase the contrast of the display
>
>
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Selecting the welcome page
This function is used to choose the page displayed by default on the telephone.
>
Reach the “Menu“ page
>
Settings
>
Select the default page
Phone
Homepage
>
Selecting language
>
Reach the “Menu“ page
>
Settings
>
Select the language of your choice
Phone
Language
>
Program the keys for the Perso page or the add-on module
You can program the “Perso“ page keys for call numbers and functions
>
Access the Perso page using the navigator
>
Press the key you want to program
To program a number
>
Speed dial
>
Enter the number
>
Enter the name of the key
>
Apply
To program a function
>
Services
Follow information displayed on the screen
Other possibilities
>
Modify
Modify contents of entry displayed
>
Erase
Delete
Programming direct call keys (F1 and F2 keys)
>
Press a programmable key (F1 or F2)
o
Speed dial
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o
>
My services
To program a function
Follow information displayed on the screen
Delete a programmed key
>
Reach the “Menu“ page
>
Settings
>
Access the “perso “ page if necessary
>
Use one of the following:
>
Phone
Key program
Prog perso page
o
Select the key to delete
o
Press a programmable key (F1 or F2)
Delete
Programming direct call keys (8028/8029 Premium Deskphone)
The phones have four programmable keys with Leds and paper labels.
Led behavior may differ depending on the system configuration. For more information, contact your installer or administrator
>
>
>
If the key is not programmed yet:
o
Select the key to program
o
Enter the name and number to associate to the key
Validate the name and number.
If the key is already programmed:
o
o
Select the key to program
o
Enter the name and number to associate to the key
o
Validate the name and number.
Deleting direct call keys (8028/8029 Premium Deskphone)
>
>
Select the key to delete
>
Clear
>
Programming an appointment reminder
You can define the time of a temporary reminder (one in 24 hours).
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>
Reach the “Menu“ page
>
Appointment
>
Enter time of appointment
The “Appointment programmed“ icon is displayed on the welcome page. At the programmed time, your telephone rings:
>
If your calls are forwarded to another terminal, the forward is not applied to the reminder call.
To cancel your reminder request:
>
Reach the “Menu“ page
>
Appointment
Delete
>
The “Appointment programmed“ icon disappears from the welcome page.
Identify the terminal you are on
The number of your telephone is displayed on the “Info“ page.
Lock / unlock your telephone
This icon indicates that the phone is locked.
>
Reach the “Menu“ page
>
Lock
>
Enter your password
Your telephone is locked/unlocked
Configuring the audio jack of your telephone
By default, the audio jack of your telephone can be used to connect a headset, hands-free kit or loudspeaker. A wideband
headset can also be installed for optimized sound quality.
>
Reach the “Menu“ page
>
Settings
>
Select the type of device plugged into the jack
Phone
Jack plug
o
Headset
o
External hands-free
o
External loudspeaker
>
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Call the associated set
The number of another set can be associated with your set number (See Modify the associated number).
To call it:
>
Reach the “Menu“ page
>
Settings
>
Services
Associate
Call from assoc
Start the call
Forward your calls to the associated number
If you have previously defined an associated number, you can forward your calls to this number.
>
Reach the “Menu“ page
>
Settings
>
Use one of the following:
>
Services
Consultation
Associate services
o
Overflow to associate
For forwarding when you do not answer
o
Overflow if busy to associate
For immediate forwarding when your line is busy
o
Ovflow busy/no rep to assoc
For forwarding if you do not answer or if you are busy
o
Deact overflow to associate
To cancel the forwarding to associate function
Apply
Modify the associated number
The associated number can be a phone set number, the voice mail number or the pager number.
>
Reach the “Menu“ page
>
Settings
>
Enter your password
>
Apply
>
Modify
>
Select the new associated number
>
Services
Associate
o
Enter the new associated number Acceptance of the programming is displayed
o
Voice mail
o
Speed dial
Acceptance of the programming is displayed
The Tandem configuration
This configuration lets you group two sets under a single call number. Your set is then the main set and the second set,
usually a DECT set, is the secondary set. Each set has its own directory number, but the tandem number is that of the main
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set. When you receive a call, the two sets ring simultaneously. When one of the sets answers, the other set stops ringing.
When all the lines of the main set are busy, the secondary (DECT) set does not ring. The secondary set can still be called by its
own number, but in this case, the tandem function will no longer be taken into account. Most of the functions are common
to the two sets, for example: forwarding, meet-me reminder, the various messages, etc., while others are specific to each set,
for example: individual directory, last number redial, out of service, set padlock, etc.
For more information regarding this configuration, contact the person in charge of your installation.
Create, modify or consult your intercom list (max. 10 numbers)
>
Reach the “Menu“ page
>
Settings
>
Follow the on-screen instructions
Services
Interphony
Installing a Bluetooth® Wireless Technology handset (matching)
Before a Bluetooth® headset can be used, it must be correctly matched to the terminal.
>
Reach the “Menu“ page
>
Settings
Phone
Bluetooth
Add device
With the handset turned off, press the 2 Bluetooth® handset keys at the same time (long press)
>
>
You will hear a 3 note signal and the LED will flash green and orange alternately
>
Searching for Bluetooth® equipment. Wait for the detected equipment type and address to be displayed
>
Select the relevant equipment
>
Add
The 3-note tone indicates that the handset has been installed correctly (the LED flashes green or orange
depending on the battery charge level)
Error messages
The Bluetooth® handset emits a sequence of 4
beeps
Your set is an older generation than your
Bluetooth® handset
The set displays an error message indicating that the set
and the Bluetooth® handset are incompatible
Your Bluetooth® handset is an older
generation than your set
Use of the Bluetooth® handset
The Bluetooth® cordless handset permits the user to answer and converse with complete freedom within a radius of 10 meter
from the set.
The handset has a LED and two buttons.
Light
>
Green flashing: normal operation.
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>
Green steady: handset charging.
>
Orange flashing: battery charge low or handset outside coverage zone.
>
Orange steady: malfunction.
Off-hook/On-hook and Volume/Mute keys
>
Off-hook/On-hook: press this key to take or terminate a call.
>
Volume/Mute:
o
Short successive presses to change the handset volume level (3 levels)
o
Long press to ensure your caller no longer hears you
If the Bluetooth® handset is on its base, you do not need to press the Off-hook/On-hook key to take or terminate the call. Just
off-hook/on-hook the Bluetooth® handset
Installing a Bluetooth® Wireless Technology headset (matching)
A multi-point Bluetooth headset can be provided by Alcatel-Lucent.
This headset can be matched to your mobile phone and other communication devices at the same time. For example, you can
use the headset matched to your mobile and when you enter your office the headset automatically matches to your office set
too.
You can then answer a call using your Bluetooth headset or the Bluetooth Handset on the office set.
Before a Bluetooth® headset can be used, it must be correctly matched to the terminal. Before performing the matching
operation, the headset must be in detectable mode.
>
Reach the “Menu“ page
>
Settings
Phone
Bluetooth
Add device
Searching for Bluetooth® equipment. Wait for the detected equipment type and address to be displayed
>
Select the relevant equipment
>
Add
>
>
>
Validate your choice
Enter the PIN code of the headset *
Acknowledgement message and display of the headset icon on the terminal screen
*Refer to the user documentation supplied with the headset.
Using a Bluetooth® Wireless Technology headset
Refer to the user documentation supplied with the headset.
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Deleting an accessory (headset, handset, etc.): Bluetooth®
Wireless Technology
>
Reach the “Menu“ page
>
Settings
Phone
Bluetooth
My devices
Display of the different equipment matched
>
Select the equipment to be removed
>
Remove dvc
>
>
Validate your choice
Message acknowledging the equipment has been removed
Contacting your administrator
If necessary you may need to contact your administrator.
Before contacting your administrator make sure you have information such as your phone's part number and software
version to hand.
The part number
The phone's part number is located under the foot of the phone.
Software version
The software version can be viewed on the phone by following this path:
>
Settings
Options
>
A multi-point Bluetooth headset can be provided by Alcatel-Lucent.
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8.
ACD: Agent Set / Supervisor Station
Agent set
A call center solution allows optimum distribution of calls to agents according to their availability and skills.
Open an agent session (LogOn) – Agent set
>
Reach the “Menu“ page
>
LogOn
>
Enter the identifier number
>
Enter your personal password
For a decision maker agent
>
Use one of the following:
o
Enter the processing group number
o
List
Select the processing group from a list
ACD application welcome screen – Agent set
Once the ACD session is open, the agent can access the ACD application dedicated functions.
>
Unavailable
This function allows the agent to be “logged out “ from the ACD application. The “logged out “ function is activated - by default,
on opening an agent session (system configuration), by the supervisor or by the agent himself. The agent changes this “logged out
“ status by pressing the display key associated with this function.
>
Unavailable
After each ACD call, the agent automatically assumes Wrap-up mode. During this mode, the agent does not receive any ACD calls
and can carry out the tasks associated with a call.
This mode can be terminated at any time by pressing the display key associated with the Wrap- Up function or by waiting for the
end of the timer (system configuration).
>
Supervisor
When the agent is on a break, waiting for a call or in Wrap-up mode, he calls his supervisor directly by pressing this key.
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>
Queue info
By pressing this key, the agent accesses information regarding the queue (number of calls waiting, average or maximum waiting
time, number of free, busy or logged out agents
>
Private info
Pressing this key informs the agent about the configuration of his set (forwarding status, presence of new messages, associated
set, name and number of the set, etc.).
>
Welcome guide
This key allows the agent to configure the welcome messages, recording, activation/deactivation, loading or playback of a
welcome message.
Access to welcome message configuration involves entering the agent identifier number and a password.
>
ACR manage.
The agent can act on the distribution of the ACD calls by assigning or not assigning expertise areas. Expertise areas can be assigned
or deleted one by one or globally.
>
Help
During a communication, the agent can send an assistance request to the supervisors.
This request can be accepted by a supervisor or rejected if the supervisors are absent, not available or reject the request.
Close an agent session (LogOff)
>
LogOff
>
Enter your personal password
>
Apply
The session is closed
Supervisor station
The supervisor is an agent who has been assigned additional rights. In particular, he can assist the agents, supervise agent
activity, intrude or listen-in discretely on a call.
A supervisor can also perform the agent function from the same set.
Open a supervisor session (LogOn)
>
Reach the “Menu“ page
>
LogOn
>
Enter the identifier number
>
Enter your personal password
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Processing group- Supervisor entry/withdrawal
>
Entry
>
Use one of the following:
>
Enter the processing group number
>
List
Select the processing group from a list
Supervision or acceptance of an assistance request
The supervisor has access to the supervision functions either by accepting an assistance request from an agent or by pressing
the “Help “ function key in the “Perso “ page.
>
Listen
By pressing this key, the supervisor starts a discrete listen-in procedure. The supervisor can then listen in on the conversation
between an agent and his caller, but cannot participate in the conversation.
>
Intrusion
This key allows the supervisor to intrude in a communication. This intrusion is signalled to the agent and his caller by an audible
beep and the supervisor can cut-in on the conversation at any time. If the agent on-hooks or if the supervisor presses the “Help “
key, only the supervisor and the caller will be in communication.
>
Restrictive
The agent is in communication with a caller. This function allows the supervisor to talk just with the agent without the caller
being informed of this intrusion (restrictive).
>
Permanent
The supervisor can view on his display the dynamic states (out of service, ACD calls, private calls, Wrap-up, pause, etc.) and static
states (withdrawn, available, Log-Off, etc.) of an agent in real-time.
>
Cancel
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Pressing this key results in the rejection of an agent assistance request.
Close a supervisor session
>
LogOff
>
Enter your personal password
>
Apply
The session is closed
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9.
Use the telephone in SIP or “Safe “
mode
Your telephone is compliant with the SIP standard and can be used in simplified mode in a SIP environment.
According to the configuration the telephone system of your company, your phone set can automatically switch to “safe “
mode in case of loss of connection with the system, in order to ensure continuity of service. Then, your telephone is running in
SIP mode until the connection with the telephone system of your company is re-established.
In SIP mode, each telephone is identified by a character string called the URI. Within your company, the URI of your caller is
usually the caller’s telephone number.
For more information, contact your installer or administrator.
The SIP mode is only available for 8 Series.
Pre-programmed function keys are disabled in SIP mode.
Making a call
Take the line
Use one of the following:
>
Lift the receiver
>
Hands free
>
Line key
>
Enter the destination number
Dial the destination number
Dial the destination number
You hear a tone
Call by dialing internal number of your caller
Use one of the following:
>
Dial directly the number for your call
>
Take the line
Dial the destination number
Call
Call using your caller's URI
>
Take the line
>
Dial by URI
>
>
>
Enter your caller's URI
/ Call
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In SIP mode, each telephone is identified by a character string called the URI. Within your company, the URI of your caller is
usually the caller’s telephone number.
Make a call using the personal phone book
>
Use one of the following:
o
Directory
o
Take the line
From directory
>
Select your caller from the list
>
Call
Redialing the last number dialed
Redial key (short press)
>
Last number redial
Receiving a call
Stop the ringer
Use one of the following:
Press this key once
>
>
Silence
Reject the call displayed
Use one of the following:
Press this key twice
>
>
Reject call
Answer the call
Use one of the following:
>
>
Lift the receiver
Hands free
>
Take call
>
Select the “incoming call“ icon
>
Line key
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Making a second call during a conversation
>
During a conversation
>
Use one of the following:
o
New call
The first call is on hold
Free line key
o
>
Use one of the following:
o
Number of second caller
o
Dial by URI
Call using your caller's URI
o
From directory
Call from your personal directory
Redialing the last number dialed
o
In SIP mode, each telephone is identified by a character string called the URI. Within your company, the URI of your caller is
usually the caller’s telephone number.
To cancel your second call and recover the first:
>
You are in conversation with the second caller and the first one is on hold.
>
Use one of the following:
o
Enquiry off
Hang up
o
>
Use one of the following:
Line key with light flashing
o
o
Retrieve
You are on the line with your first contact
Answering a second call during a conversation
>
During a conversation, another person is trying to call you
>
Use one of the following methods to answer the displayed call
o
Line key for which icon is flashing
Line key with light flashing
o
o
>
Name or no. of the caller displayed for 3 seconds
Take call
The first call is on hold
To return to your first caller and end the conversation in progress
>
Use one of the following:
o
o
Enquiry off
Hang up
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>
Use one of the following:
Line key with light flashing
o
o
Retrieve
You are on the line with your first contact
Placing a call on hold (hold)
During a conversation, you wish to place the call on hold and recover it later, on the same telephone.
>
During a conversation
>
Put on hold
>
Use one of the following:
Your call is placed on hold
Recover the call on hold:
Line key with light flashing
o
o
Retrieve
o
Line key for which icon is flashing
Switching between calls (Broker call)
During a conversation, a second call is on hold.
>
Select the contact on hold
You are in conversation with the second caller and the first one is on hold.
Transferring a call
>
>
You are in communication with a first caller
o
Calling a second person during a conversation
o
Transfer to
>
The two callers are connected
You are in communication with two callers
o
>
The first call is on hold
Transfer
The two callers are connected
You are in communication with a first caller. A second caller is on hold. You want to transfer the ongoing call to a 3rd caller.
o
Transfer to 3rd
o
Call the recipient of the transfer
o
Transfer to
The two callers are connected Recover the call on hold:
Use one of the following:
Line key with light flashing
o
o
Retrieve
o
Line key for which icon is flashing
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Three-way conference with internal and/or external callers
(conference)
>
During a conversation, a second call is on hold
>
Conference
You are in conference mode
Hang up on all caller (If conference is active)
>
Use one of the following:
Hang up
o
o
End of conference
After the conference, to leave your two callers talking together:
>
Transfer
Hang up
>
Mute, so that your caller cannot hear you
You can hear your caller but he/she cannot hear you:
>
During a conversation
>
Disable microphone
The key lights up
>
Resume the conversation
The key is no longer lit
Adjust audio volume
During a call, to adjust the volume level of the loudspeaker or receiver:
>
During a conversation
Adjust audio volume
>
Forwarding calls to another number (immediate forward)
The number can be your home, mobile or car phone, voice mailbox or an internal extension (operator, etc.).
>
Forward
Display the forwarding status of your set
>
Immediate fwd
>
Call the recipient of the forwarding
>
Save
Validate the forwarding
>
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You can make calls, but only the destination number can call you.
Modify the forwarding
>
Forward
Display the forwarding status of your set
>
Immediate fwd
>
Call the recipient of the forwarding
>
Save
Validate the forwarding
>
Cancel the forwarding
>
Forward
Display the forwarding status of your set
>
Deactivate
>
Adjusting the audio functions
>
Reach the “Menu“ page
>
Settings
Phone
Ringing
Choose the tune
>
Melody
>
Select the melody of your choice (16 tunes)
>
End
>
To adjust other audio features
>
Adjusting the ringer volume
>
Level
Select the volume you want: (12 levels)
>
>
>
End
>
To adjust other audio features
Activate/deactivate silent mode / Activate/deactivate meeting mode (progressive ringing)
>
More options
o
Normal ringing
o
Silent mode
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>
Progressive ringing
>
End
>
To adjust other audio features
>
Activate/deactivate discreet ring mode
>
Beep
>
One beep before ringing
>
Three beeps before ringing
>
Ring without beep
>
End
>
>
To adjust other audio features
Adjust ringer volume while a call arrives
>
Your telephone rings
Adjusting the ringer volume
>
Adjusting the contrast of the display (8028/8029/8038/8039
Premium Deskphone)
>
Reach the “Menu“ page
>
Settings
Phone
Contrast
Decrease or increase the contrast of the display
>
>
>
Selecting language
>
Reach the “Menu“ page
>
Settings
>
Select the language of your choice
Phone
Language
>
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Program the keys for the Perso page or the add-on module
Access your personal directory
>
Directory
Create a record in the personal directory
>
New
>
Last name: , 1st name: , SIP
>
Save
Name, first name and number of your contact
Return to first screen
>
Modifying a record in the personal directory
>
Select the contact to modify
>
Modify
>
Last name: , 1st name: , SIP
>
Save
>
Name, first name and number of your contact
Return to first screen
Sending DTMF signals
During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a
remotely consulted answering machine.
By default during a communication, your telephone in SIP mode is configured to send codes in voice frequency: enter these
codes directly using the keys on your telephone.
For more information regarding this configuration, contact the person in charge of your installation.
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10. Guarantee and Clauses
Safety Instructions
>
Changes or modifications to the equipment not expressly approved by the party responsible for compliance could void
the user's authority to operate the equipment.
>
Magnets could affect the functioning of pacemakers and implanted heart defibrillators. Keep a safe distance between
your pacemaker or implant defibrillator and the handset which includes magnetic elements: 4 centimetres (1,6 inches)
at least
>
To limit the risk of interference, people with pacemakers must keep the wireless telephone away from their equipment
(minimum distance of 15 cm/6 inches)
>
It is recommended to follow the standard acceptance procedures before using this equipment in human safety critical
areas (hospitals...).
>
The handset includes magnetic elements that may attract sharp metallic objects. To prevent injury, before each use
ensure sharp metallic objects are not stuck to the earpiece and microphone.
>
There is a danger of explosion if the battery is replaced incorrectly - use only the battery with the reference 3GV28041AB
(1.2V 1500 mAh) (Bluetooth® Handset only).
>
Battery charge (Bluetooth® Handset only): Charge the battery for about 16 hours before initial use
>
Avoid using phones (other than cordless) during an electrical storm. There may be a remote risk of electric shock from
lightning
>
Do not use the device in environments where there is a danger of explosion
>
Do not plug this phone into an Integrated Services Digital Network (ISDN) connection or into a regular Public
Switched Telephone Network (PSTN) connection. This can result in severe damage to the phone
>
Never allow your telephone to come into contact with water
>
To clean your telephone, use a soft damp cloth. Never use solvents (trichlorethylene, acetone, etc.) which may damage the
plastic parts of your telephone. Do not use aerosol cleaners.
>
This product is intended to be connected to the PABX via the LAN (10/100/1000 MB)
>
If you are connected to a POE connection do not use an external Power Supply.
>
The PoE (Power over Ethernet) devices that supply or receive power and their connected cables must all be completely
indoors.
>
The RJ-45 jack is not used for telephone line connection
>
The 8068 Premium Deskphone also offers a Bluetooth® Radio Interface for the Bluetooth® handset or other Bluetooth®
devices - frequency range 2402-2480 MHz, Radiated Power 1mW.
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Regulatory Statements
Marking
This equipment is in compliance with the essential requirements of R&TTE Directive 1999/5/EC and with Directive
2011/65/UE (ROHS).
The Declaration of Conformity may be obtained from:
Alcatel-Lucent 3 avenue Octave Gréard 75007 Paris, France
ebg_global_supportcenter@Alcatel-Lucent.com.
USA and Canada
This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
Exposure to Radio Frequency Signals.
This equipment complies with radiation exposure limits set by FCC/IC and the European Council. This equipment has very
low levels of RF energy and is deemed to be compliant without testing of the specific absorption rate (SAR).
User Instructions
Only use the handset in temperatures between -5°C to +45°C (23°F to 113°F). This product is intended for use in an
indoor environment only. This apparatus is Hearing Aid Compatible (HAC).
Acoustic shock protection
Maximum sound pressure level for handset is compliant with European, US and Australian standards.
Directive 2003/10/EC specifying the risks inherent in noise at work
A wired handset is also available and can replace the Bluetooth® handset.
Privacy
Privacy of communications may not be ensured when using the Bluetooth® handset or any additionnal Bluetooth® device.
Disposal
The equipment must be returned to a collection point for electronic equipment waste disposal. Defective
batteries must be returned to a collection point for chemical waste disposal.