Telephone Quick Reference Guide Layout Handset With red light strip which lights up to indicate an incoming call (flashing) or a new voicemail (solid). Feature Buttons Each button corresponds with a phone line, speed dial or calling feature. Navigation Pad Press one of the dots on the outer ring to move up, down, left or right in a menu. Press the grey button in the middle to make a selection. Session Buttons Each button corresponds with an active call or a call function depending on the state of the phone. Coloured LEDs on the button reflect the call state: flashing amber for a ringing call, solid green for a connected call. Softkey Buttons Activates options for the selected call or the menu item. Phone Screen Shows information about your phone. Keypad Press keys to dial phone numbers, enter letters or choose menu items. Back Button Returns to the previous screen or menu. Messages Button Dials the voicemail system. Applications Button Opens/closes the Applications menu. Accesses preferences, call history and phone information. Contacts Button Accesses the personal and corporate directories. Volume Control Controls the call volume if used while the handset is off-hook. Controls the ringer volume if used while the handset is on-hook. Release Ends a connected call or session. Headset Button Allows use of your phone in Headset mode. Hold Button Allows you to put an active call into a held state. Speakerphone Button Allows use of your phone in Speakerphone mode. Transfer Button Allows you to redirect a connected call from your phone to another number. Mute Button Switches the microphone muting on and off. Conference Button Allows you to add another party to the current call. Logging In (after first time) • Press Applications button. • Select ExtensionMobility. • Enter your Humber username and PIN. • Select the Submit softkey. Answering Calls Using the Handset • If the Handset is already lit, press the Answer softkey or the flashing line button. Using the Headset • Press the unlit Headset . Using the Speaker • Press the Speakerphone button. • Press the Answer softkey or button. select a flashing line Placing Calls Internal Local Local Distance International Emergency Dial the extension Dial 9 + local number Dial 9 + 1 + local number Dial 9 + 011 + number + # + Access Code (when requested) Dial 911 Searching the Directory Mobile Transfer – Call In Progress • Press the Contacts corporate directory. IMPORTANT: To use this feature, your smartphone must first be registered in the telephony system. Please contact the IT Support Centre for more details. button to access the personal or • Use the Navigation pad to select which directory to search. • Enter first or last name using the dial pad. Keep pressing a number key to toggle between letters. • Use the X softkey to backspace one or more letters. • Press the Search softkey to search. Move a Desk Phone Call to a Mobile Phone • • • • Press the ellipsis (..) softkey to view more options. Press the Mobility softkey. Select the To Mobile softkey. Answer the in-progress call on your mobile phone. • Use the Navigation pad to highlight the person you would like to call. • Press the Dial softkey to automatically call the number. Information Technology Services 416.675.6622 X8888 | https://its.humber.ca This document is available in an alternate format upon request. Managing Calls Audio Conferencing Placing a Call on Hold You must have a connected call to use the feature. • If you have more than one call on the line, the call you want to place on hold should be highlighted. • Press the Hold button. The call is now on hold. • To resume the call, the call you want to resume should be highlighted. • Press the Resume softkey to release the call from hold. Switching Between Calls • While on a call, press the Answer softkey or a flashing line button. • The first call will automatically be placed on hold and you will be connected to the second call. • After you hang up or place the second call on hold, press the Resume softkey, returning you to the first call. • If there is more than one call on hold, ensure that you select the appropriate call before you press the Resume softkey. Transferring a Call Transfer a call without speaking to the transfer recipient • With a connected call, press the Transfer enter the target number. • When you hear ringing, press the Transfer again to transfer the call to the target number. button and • Press the Conference button to add another party to the call. • Enter the phone number of the conference participant. • After the call connects, speak to the conference participant and then press the Conference button to add another party to the call. • Repeat the process to add additional participants to the conference call. Customizing Your Telephone Change the Font Size • Press the Applications • Use the Navigation pad to: − highlight and select Settings. − highlight and select Font size. − highlight and select the desired font size. • Press the Set softkey to confirm your choice. • Press the Exit softkey twice. Customize the Screen Contrast button Talk to the transfer recipient before transferring the call • With a connected call, press the Transfer button and enter the target number. • If the recipient is willing to accept the call, press the Transfer button again to transfer the call to the target number. • If you decide not to transfer the call, press the Resume softkey to return to the original call. • Press the Applications To redirect all of your incoming calls to another internal phone or local number • Press the Forward all softkey. Your phone may beep twice. • Enter the extension or phone number to which your incoming calls should be forwarded. • The forwarding number is now displayed on the top of your screen. All incoming calls will be routed to this number until you cancel call forwarding. To forward your calls to voicemail • Press the Forward all softkey. Your phone may beep twice. • Press the Messages button. • The forwarding number is now displayed on the top of your screen. All incoming calls will be routed to this number until you cancel call forwarding. To cancel Call Forwarding • Press the Forward off softkey. button. • Use the Navigation pad to: − highlight and select Settings. − highlight and select Brightness. − adjust the level of brightness. • Press the Save softkey to save the setting. • Press the Exit softkey twice. Customize the Ring Tone • Press the Applications Forwarding all Calls REV: 2015-12-03 button. button. • Use the Navigation pad to: − highlight and select Settings. − highlight and select Ringtone. − highlight and hear the selected sound. • Press the Set softkey to save the setting. • Press the Exit softkey twice. Using Single Number Reach IMPORTANT: Your profile must be configured in the telephony system first in order to use this feature. Contact the IT Support Centre for more details. • Press the ellipsis (..) softkey. • Press the Mobility option. The current status is shown at the top of the screen. • Press the Select softkey to enable/disable mobile connect.