HP ENVY 13
Maintenance and Service Guide
Document Part Number: 530626-001
September 2009
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; troubleshooting
computer problems; and performing computer disassembly procedures.
© Copyright 2009 Hewlett-Packard Development Company, L.P.
ATI and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and
used by Hewlett-Packard Company under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries.
Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in
the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an
additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: September 2009
Document Part Number: 530626-001
Safety warning notice
Å
WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly
on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface,
such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow
the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the
AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of
Information Technology Equipment (IEC 60950).
Contents
1 Product description
2 External component identification
Top components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Display components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TouchPad and TouchPad buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Front components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Left-side components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Right-side components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bottom components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2–1
2–1
2–2
2–3
2–4
2–5
2–6
2–6
2–7
2–8
3 Illustrated parts catalog
Service tag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Computer major components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mass storage devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Miscellaneous parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sequential part number listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Maintenance and Service Guide
3–1
3–3
3–6
3–7
3–8
iv
Contents
4 Removal and replacement procedures
Preliminary replacement requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Tools required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Service considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Grounding guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Service tag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
Component replacement procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6
Computer feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6
Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7
Top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8
Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10
Digital Media Slot board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–12
Speaker assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–13
Mass storage device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–15
WLAN module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–16
Bluetooth module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–18
Display assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–19
System board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–20
Power connector cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–23
SATA cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–24
RTC battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–25
Memory module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–26
Fan/heat sink assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–27
5 Setup Utility (BIOS)
Starting Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Setup Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing the language of Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Navigating and selecting in Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Displaying system information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restoring default settings in Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Exiting Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setup Utility Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Main menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Security menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Configuration menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diagnostics menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Updating the BIOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
v
5–1
5–1
5–1
5–2
5–2
5–2
5–3
5–3
5–3
5–3
5–4
5–4
5–5
5–5
Maintenance and Service Guide
Contents
6 Specifications
Computer specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
13.1-in HD+ display specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
13.1-in HD display specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hard drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Blu-ray ROM DVD±R/RW SuperMulti Double-Layer Drive specifications . . . . . . . . . . . . . . . . . . . . . . .
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications. . . . . . . . . . . . . . . . . . . .
System DMA specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System memory map specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System interrupt specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System I/O address specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6–1
6–2
6–3
6–4
6–5
6–6
6–7
6–7
6–8
6–9
7 Screw listing
Phillips PM2.0×6.0 screw
Phillips PM2.0×6.0 screw
Phillips PM2.0×3.0 screw
Phillips PM1.5×1.5 screw
Phillips PM2.0×4.0 screw
Phillips PM1.5×3.0 screw
Phillips PM2.0×5.0 screw
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7–1
7–2
7–3
7–4
7–5
7–7
7–9
8 Backup and recovery
Creating recovery discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Backing up your information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Windows Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using system restore points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Performing a recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recovering from the recovery discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Maintenance and Service Guide
8–2
8–3
8–4
8–4
8–5
8–5
vi
Contents
9 Connector pin assignments
Audio-in (microphone). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Audio-out (headphone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HDMI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Universal Serial Bus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9–1
9–2
9–3
9–4
10 Power cord set requirements
Requirements for all countries and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1
Requirements for specific countries and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–2
11 Recycling
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–1
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–1
Index
vii
Maintenance and Service Guide
1
Product description
Category
Description
Product name
HP ENVY 13 Notebook PC
Processors
Intel® Core™2 Duo SL9600 2.13-GHz processor, 6-MB L2 cache,
1066-MHz front side bus (FSB)
Intel Core2 Duo SL9400 1.86-GHz processor, 6-MB L2 cache,
1066-MHz FSB
Intel Core2 Duo SU9600 1.60-GHz processor, 3-MB L2 cache,
800-MHz FSB
Chipset
Northbridge: Intel GS45 800-MHz FSB
Southbridge: Intel ICH-9M small form factor (SFF)
Graphics
ATI™ Mobility Radeon HD 4330 (M92 LP-S2) Discrete PCI Express
Graphics with 512 MB of dedicated video memory (64M×16, 1.5V,
667 MHz, DDR3 @1333 MHz)
Supports ATI PowerXpress and switchable graphics solution
Mobile Intel GMA 4500 MHD Universal Memory Architecture (UMA)
integrated with shared video memory (dynamically allocated) with the
following graphics memory allocations:
■ Up to 1631 MB when total system memory is 4096 MB (on computer
models equipped with a 64-bit operating system)
■ Up to 1181 MB when total system memory is 4096 MB (on computer
models equipped with a 32-bit operating system)
■ Up to 669 MB when total system memory is 2048 MB (on all
computer models)
(Continued)
Maintenance and Service Guide
1–1
Product description
Category
Description
Panel
13.1-in AntiGlare, high-definition (HD)+, light-emitting diode (LED)
display assembly
13.1-in AntiGlare, HD, LED display assembly
16 × 9 wide aspect ratio
Supports privacy filter
Includes 2 wireless local-area network (WLAN) antennas
Memory
1-GB main system memory included on system board
One memory module slot (not customer accessible/upgradeable),
supports up to 4-GB memory (5-GB total system memory)
Supports DDR3, 1066-MHz memory
Mass storage devices
Supports either 8-mm SATA 1.8-in hard drives or solid-state drives
Supports HP ProtectSmart Hard Drive Protection
Supports 160-GB solid-state drive
Supports the following hard drive configurations:
■ 250-GB, 5400-rpm
■ 160-GB, 5400-rpm
■ 120-GB, 5400-rpm
Optical drive
External USB support for the following:
■ Blu-ray ROM DVD±R/RW SuperMulti Double-Layer Drive
with LightScribe
■ DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive
with LightScribe
Microphone
2 integrated omnidirectional digital microphones
Microphone jack
Webcam
Low-light VGA camera
Fixed (no tilt)
Activity light
640 × 480 by 24 frames per second
(Continued)
1–2
Maintenance and Service Guide
Product description
Category
Description
Audio
HD audio
SRS logo requirement
Dolby Home Theater technology
Supports Microsoft Premium requirements
HDX-branded stereo speakers
Headphone jack
Modem
High-speed 56K data/fax modem
Modem cable not included
Supports no-modem option
Ethernet
Marvell 88E8072-B1 10/100/1000 Ethernet
S3/S5 wake on LAN (AC mode only)
Ethernet cable not included
Power requirements
65-W PAW AC adapter with localized cable plug support
Battery options:
■ 6-cell, 2.80-Ah (62-Wh) Li-ion battery
■ 4-cell, 2.80-Ah (41-Wh) Li-ion battery
Wireless
Integrated WLAN options by way of wireless module
2 wireless antennas built into display assembly
Supports no-WLAN option
Support for the following WLAN formats:
■ Intel WiFi Link 5100 802.11 a/b/g/n
■ Intel WiFi Link 5100 802.11 a/b/g/n with Bluetooth®
■ Intel WiFi Link 5100 802.11 a/b/g
■ Intel WiFi Link 5100 802.11 a/b/g with Bluetooth
External media cards
Digital Media Slot
Supports the following digital card formats:
■ MultiMediaCard
■ MultiMediaCard Plus
■ Secure Digital (SD) Memory Card
■ SD High Capacity Memory Card
(Continued)
Maintenance and Service Guide
1–3
Product description
1–4
Category
Description
Ports
High-definition multimedia interface (HDMI) v1.3b supporting 1080p
with HDCP key (HDMI-to-VGA adapter included)
Headphone/microphone combo jack (stereo, supports jack detection
per Microsoft Premium requirements)
USB 2.0 ports (2, each capable of driving an external optical drive)
AC adapter plug
Keyboard/
pointing devices
Full-size 13.0-in painted keyboard
TouchPad with gesture support (media “M,” scroll, pinch, zoom)
Taps enabled by default
Serviceability
AC adapter
Battery (system)
External optical drive
Security
Security cable slot with adapter
Operating system
Preinstalled:
■ Microsoft® Windows® 7 Home Premium 64
■ Microsoft Windows 7 Home Professional 64
■ Configurable Linux embedded
Maintenance and Service Guide
2
External component identification
Components included with the computer may vary by region and model. The illustrations in this chapter identify
the standard features on most computer models.
Top components
Display components
Item
Component
Description
(1)
Wireless antennas (2)
Send and receive signals from one or more wireless devices. These antennas
are not visible from the outside of the computer.
To see wireless regulatory notices, refer to the section of the Regulatory,
Safety and Environmental Notices that applies to your country or region.
These notices are located in Help and Support.
optimal transmission, keep the areas immediately around the
✎ For
antennas free from obstructions.
(2)
Internal microphones (2)
Record sound.
(3)
Webcam
Records video and captures still photographs.
(4)
Webcam light
On: The webcam is in use.
(5)
Internal display switch
Turns off the display and initiates Sleep if the display is closed while the power
is on.
internal display switch is not visible from the outside of the
✎ The
computer.
Maintenance and Service Guide
2–1
External component identification
Button
2–2
Component
Description
Power button
■ When the computer is off, press the button to turn on the computer.
■ When the computer is on, press the button briefly to initiate Sleep.
■ When the computer is in the Sleep state, press the button briefly to
exit Sleep.
■ When the computer is in Hibernation, press the button briefly to
exit Hibernation.
If the computer has stopped responding and Windows shutdown procedures
are ineffective, press and hold the power button for at least 5 seconds to turn
off the computer.
To learn more about your power settings, select Start > Control Panel >
System and Security > Power Options.
Maintenance and Service Guide
External component identification
Keys
Item
Component
Description
(1)
esc key
Displays system information when pressed in combination with the fn key.
(2)
fn key
Executes frequently used system functions when pressed in combination with
an arrow key or the esc key.
(3)
Windows logo key
Displays the Windows Start menu.
(4)
Windows applications key
Displays a shortcut menu for items beneath the cursor.
(5)
Action keys
Execute frequently used system functions.
Maintenance and Service Guide
2–3
External component identification
Lights
Item
Component
Description
(1)
Caps lock light
White: Caps lock is on.
(2)
Power light
■ White: The computer is on.
■ Blinking white: The computer is in the Sleep state.
■ Off: The computer is off or in Hibernation.
(3)
Wireless light
■ Off: An integrated wireless device, such as a WLAN device and/or a
Bluetooth device, is on.
✎ Wireless devices are enabled at the factory.
■ Amber: All wireless devices are off.
2–4
(4)
Mute light
Amber: Computer sound is off.
(5)
TouchPad light
■ Amber: The TouchPad is off.
■ Off: The TouchPad is on.
Maintenance and Service Guide
External component identification
TouchPad and TouchPad buttons
Item
Component
Description
(1)
TouchPad on/off button
Turns the TouchPad on and off. Lightly press the button and hold for
2 seconds to turn the TouchPad on and off.
(2)
TouchPad*
Moves the pointer and selects or activates items on the screen.
(3)
Left TouchPad button*
Functions like the left button on an external mouse.
(4)
Right TouchPad button*
Functions like the right button on an external mouse.
*This table describes factory settings. To view and change pointing device preferences, select Start > Devices and Printers.
Then, right-click the device representing your computer, and select Mouse settings.
Maintenance and Service Guide
2–5
External component identification
Front components
Component
Description
Speakers (2)
Produce sound.
Left-side components
Item
Component
Description
(1)
Vent
Enables airflow to cool internal components.
computer fan starts up automatically to cool internal components
✎ The
and prevent overheating. It is normal for the internal fan to cycle on and
off during routine operation.
2–6
(2)
Power connector
Connects an AC adapter.
(3)
Battery light
■ Off: The computer is running on battery power.
■ Blinking amber: The battery has reached a low battery level, a critical
battery level, or there is a battery error.
■ Amber: A battery is charging.
■ White: The computer is connected to external power and the battery is
fully charged.
(4)
Digital Media Slot
Supports the following digital card formats:
■ MultiMediaCard
■ MultiMediaCard Plus
■ Secure Digital Memory Card
■ Secure Digital High Capacity Memory Card
Maintenance and Service Guide
External component identification
Right-side components
Item
Component
Description
(1)
Security cable slot
Attaches an optional security cable to the computer.
security cable is designed to act as a deterrent, but it may not
✎ The
prevent the computer from being mishandled or stolen.
(2)
Drive light
■ Blinking white: The hard drive is being accessed.
■ Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the
hard drive.
(3)
Audio-out (headphone) jack/Audio-in
(microphone) jack
Produces sound when connected to optional powered stereo speakers,
headphones, earbuds, a headset, or television audio. Also connects an
optional headset microphone.
a device is connected to the jack, the device speakers
✎ When
are disabled.
(4)
USB ports (2)
Connect optional USB devices.
(5)
HDMI port
Connects an optional video or audio device, such as a high-definition
television, or any compatible digital or audio component.
(6)
Vent
Enables airflow to cool internal components.
computer fan starts up automatically to cool internal components
✎ The
and prevent overheating. It is normal for the internal fan to cycle on and
off during routine operation.
Maintenance and Service Guide
2–7
External component identification
Bottom components
Item
Component
Description
(1)
Vents (3)
Enable airflow to cool internal components.
computer fan starts up automatically to cool internal components
✎ The
and prevent overheating. It is normal for the internal fan to cycle on and
off during routine operation.
(2)
Accessory battery connector
Connects an optional accessory battery.
(3)
Battery release latch
Releases the battery from the battery bay.
(4)
Battery bay
Holds the battery.
✎ The battery is preinstalled in the battery bay at the factory.
2–8
Maintenance and Service Guide
3
Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model number provided on
the service tag.
Maintenance and Service Guide
3–1
Illustrated parts catalog
3–2
Item
Component
Description
(1)
Serial number (s/n)
This is an alphanumeric identifier that is unique to each product.
(2)
Product name
This is the product name affixed to the front of the computer.
(3)
Model description
This is the alphanumeric identifier used to locate documents,
drivers, and support for the computer.
(4)
Warranty period
This number describes the duration (in years) of the warranty
period for the computer.
(5)
Part number/Product number (p/n)
This number provides specific information about the product’s
hardware components. The part number helps a service
technician determine what components and parts are needed.
Maintenance and Service Guide
Illustrated parts catalog
Computer major components
Maintenance and Service Guide
3–3
Illustrated parts catalog
Item
Description
Spare part number
(1)
13.1-in, AntiGlare, LED display assembly (includes webcam module and cable, microphone and cable,
2 WLAN antenna transceivers and cables, nameplate, and logo):
High-definition+ (1600 × 900) display assembly
538320-001
High-definition (1366 × 768) display assembly
538319-001
(2)
Top cover (includes TouchPad board, TouchPad bracket, and TouchPad cable)
538343-001
(3)
Keyboard (includes keyboard cable):
For use in Brazil
538308-201
For use in Denmark, Finland, and Norway
538308-DH1
For use in France
538308-051
For use in French Canada
538308-121
For use in Germany
538308-041
For use in Italy
538308-061
For use in Latin America
538308-161
For use in the Netherlands
538308-B31
For use in Russia
538308-251
For use in Saudi Arabia
538308-171
For use in South Korea
538308-AD1
For use in Spain
538308-071
For use in the United Kingdom and Singapore
538308-031
For use in the United States
538308-001
(4)
Power connector cable
538338-001
(5)
System board (includes replacement thermal material):
(6)
SL9600 system board equipped with an Intel Core2 Duo 2.13-GHz processor
(1066-MHz FSB and 6-MB L2 cache)
538317-001
SL9400 system board equipped with an Intel Core2 Duo 1.86-GHz processor
(1066-MHz FSB and 6-MB L2 cache)
538316-001
SU9600 system board equipped with an Intel Core2 Duo 1.60-GHz processor
(800-MHz FSB and 3-MB L2 cache)
577100-001
WLAN module:
Intel WiFi Link 5100 802.11a/b/g/n WLAN module for use in Andorra, Antigua and Barbuda,
Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium,
Bermuda, Bolivia, Bosnia, Brazil, Brunei, Bulgaria, Canada, the Cayman Islands, Chile,
Colombia, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark,
the Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France,
French Guiana, Georgia, Germany, Ghana, Greece, Guadeloupe, Guam, Guatemala, Haiti,
Herzegovina, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel,
Italy, the Ivory Coast, Jamaica, Japan, Jordan, Kenya, Kuwait, Kyrgyzstan, Latvia, Lebanon,
Liechtenstein, Lithuania, Luxembourg, Malawi, Malaysia, Malta, Martinique, Mauritius,
Mexico, Monaco, Montenegro, Morocco, the Nether Antilles, the Netherlands, New Zealand,
Nicaragua, Nigeria, Norway, Oman, Panama, Paraguay, the People’s Republic China, Peru,
the Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, San Marino, Saudi Arabia,
Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden,
Switzerland, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Turkey,
the United Arab Emirates, the United Kingdom, Uruguay, the U.S. Virgin Islands,
the United States, Venezuela, and Vietnam
506678-001
(Continued)
3–4
Maintenance and Service Guide
Illustrated parts catalog
Item
Description
(6)
WLAN module (continued):
Intel WiFi Link 5100 802.11a/b/g WLAN module for use in Andorra, Antigua and Barbuda,
Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium,
Bermuda, Bolivia, Bosnia, Brazil, Brunei, Bulgaria, Canada, the Cayman Islands, Chile,
Colombia, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark,
the Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France,
French Guiana, Georgia, Germany, Ghana, Greece, Guadeloupe, Guam, Guatemala, Haiti,
Herzegovina, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel,
Italy, the Ivory Coast, Jamaica, Japan, Jordan, Kenya, Kuwait, Kyrgyzstan, Latvia, Lebanon,
Liechtenstein, Lithuania, Luxembourg, Malawi, Malaysia, Malta, Martinique, Mauritius,
Mexico, Monaco, Montenegro, Morocco, the Nether Antilles, the Netherlands, New Zealand,
Nicaragua, Nigeria, Norway, Oman, Panama, Paraguay, the People’s Republic China, Peru,
the Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, San Marino, Saudi Arabia,
Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden,
Switzerland, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Turkey,
the United Arab Emirates, the United Kingdom, Uruguay, the U.S. Virgin Islands,
the United States, Venezuela, and Vietnam
(7)
Spare part number
506680-001
Mass storage device:
Hard drive (includes rubber isolator):
■ 250-GB, 5400-rpm
538327-001
■ 160-GB, 5400-rpm
538326-001
■ 120-GB, 5400-rpm
538325-001
160-GB solid-state drive (includes rubber isolator)
538329-001
Hard Drive Mounting Kit, includes:
538330-001
(8a)
Mass storage device bracket
(8b)
Mass storage device rubber isolator
Solid-state Drive Mounting Kit (not illustrated, includes mass storage device bracket and
mass storage device rubber isolator)
538331-001
(9)
SATA cable
538347-001
(10)
Digital Media Slot board (includes cable)
538337-001
(11)
Fan/heat sink assembly (includes replacement thermal material)
538340-001
(12)
Bluetooth module
537921-001
(13)
Bluetooth module cable
538339-001
(14)
Speaker assembly
538342-001
(15)
RTC battery (includes double-sided tape)
538345-001
(16)
Memory module (1066-MHz, DDR3):
(17)
(18)
4096-MB
538323-001
2048-MB
538322-001
1024-MB
538321-001
Base enclosure (includes 3 rubber feet)
538336-001
Rubber Feet Kit (not illustrated, includes 4 rubber feet)
538346-001
Battery (includes one rubber foot):
6-cell, 2.80-Ah (62-Wh) Li-ion battery
538335-001
4-cell, 2.80-Ah (41-Wh) Li-ion battery
538334-001
Maintenance and Service Guide
3–5
Illustrated parts catalog
Mass storage devices
Item
Description
(1)
Hard drive (includes rubber isolator):
(2)
(3)
3–6
Spare part number
250-GB, 5400-rpm hard drive
538327-001
160-GB, 5400-rpm hard drive
538326-001
120-GB, 5400-rpm hard drive
538325-001
Hard Drive Mounting Kit (not illustrated, includes mass storage device bracket and
mass storage device rubber isolator)
538330-001
160-GB solid-state drive (includes rubber isolator)
538329-001
Solid-state Drive Mounting Kit (not illustrated, includes mass storage device
bracket and mass storage device rubber isolator)
538331-001
External optical drive:
Blu-ray ROM DVD±R/RW SuperMulti Double-Layer Drive with LightScribe
538333-001
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe
538332-001
Maintenance and Service Guide
Illustrated parts catalog
Miscellaneous parts
Description
Spare part number
AC adapter:
65-W PFC HP Smart Adapter
530608-001
65-W HDX HP Smart Adapter
576129-001
HDMI-to-VGA adapter
530607-001
Power cord:
For use in Argentina
490371-D01
For use in Australia
490371-011
For use in Brazil
490371-201
For use in Europe, the Middle East, and Africa
490371-021
For use in India
490371-D61
For use in Italy
490371-061
For use in the People’s Republic of China
490371-AA1
For use in South Africa
490371-AR1
For use in South Korea
490371-AD1
For use in Switzerland
490371-111
For use in Taiwan
490371-AB1
For use in the United Kingdom and Singapore
490371-031
For use in North America
490371-001
RJ45-to-USB adapter
539614-001
Screw Kit:
Phillips PM2.0×6.0 screw
Phillips PM2.0×5.0 screw
Phillips PM2.0×4.0 screw
Phillips PM2.0×3.0 screw
Phillips PM2.0×2.0 broadhead screw
Phillips PM1.5×3.0 screw
Phillips PM1.5×1.5 screw
538341-001
Maintenance and Service Guide
3–7
Illustrated parts catalog
Sequential part number listing
Spare part number
Description
490371-001
Power cord for use in North America
490371-011
Power cord for use in Australia
490371-021
Power cord for use in Europe, the Middle East, and Africa
490371-031
Power cord for use in the United Kingdom and Singapore
490371-061
Power cord for use in Italy
490371-111
Power cord for use in Switzerland
490371-201
Power cord for use in Brazil
490371-AA1
Power cord for use in the People’s Republic of China
490371-AB1
Power cord for use in Taiwan
490371-AD1
Power cord for use in South Korea
490371-AR1
Power cord for use in South Africa
490371-D01
Power cord for use in Argentina
490371-D61
Power cord for use in India
506678-001
Intel WiFi Link 5100 802.11a/b/g/n WLAN module for use in Andorra, Antigua and Barbuda,
Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Bermuda,
Bolivia, Bosnia, Brazil, Brunei, Bulgaria, Canada, the Cayman Islands, Chile, Colombia, Costa Rica,
Croatia, Cyprus, the Czech Republic, Denmark, the Dominican Republic, Ecuador, Egypt,
El Salvador, Estonia, Finland, France, French Guiana, Georgia, Germany, Ghana, Greece,
Guadeloupe, Guam, Guatemala, Haiti, Herzegovina, Honduras, Hong Kong, Hungary, Iceland, India,
Indonesia, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Japan, Jordan, Kenya, Kuwait, Kyrgyzstan,
Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malawi, Malaysia, Malta, Martinique,
Mauritius, Mexico, Monaco, Montenegro, Morocco, the Nether Antilles, the Netherlands,
New Zealand, Nicaragua, Nigeria, Norway, Oman, Panama, Paraguay, the People’s Republic China,
Peru, the Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, San Marino, Saudi Arabia,
Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden,
Switzerland, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Turkey, the United Arab Emirates,
the United Kingdom, Uruguay, the U.S. Virgin Islands, the United States, Venezuela, and Vietnam
506680-001
Intel WiFi Link 5100 802.11a/b/g WLAN module for use in Andorra, Antigua and Barbuda, Argentina,
Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Bolivia,
Bosnia, Brazil, Brunei, Bulgaria, Canada, the Cayman Islands, Chile, Colombia, Costa Rica, Croatia,
Cyprus, the Czech Republic, Denmark, the Dominican Republic, Ecuador, Egypt, El Salvador,
Estonia, Finland, France, French Guiana, Georgia, Germany, Ghana, Greece, Guadeloupe, Guam,
Guatemala, Haiti, Herzegovina, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland,
Israel, Italy, the Ivory Coast, Jamaica, Japan, Jordan, Kenya, Kuwait, Kyrgyzstan, Latvia, Lebanon,
Liechtenstein, Lithuania, Luxembourg, Malawi, Malaysia, Malta, Martinique, Mauritius, Mexico,
Monaco, Montenegro, Morocco, the Nether Antilles, the Netherlands, New Zealand, Nicaragua,
Nigeria, Norway, Oman, Panama, Paraguay, the People’s Republic China, Peru, the Philippines,
Poland, Portugal, Puerto Rico, Qatar, Romania, San Marino, Saudi Arabia, Senegal, Serbia,
Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan,
Tanzania, Thailand, Trinidad and Tobago, Turkey, the United Arab Emirates, the United Kingdom,
Uruguay, the U.S. Virgin Islands, the United States, Venezuela, and Vietnam
(Continued)
3–8
Maintenance and Service Guide
Illustrated parts catalog
Spare part number
Description
530607-001
HDMI-to-VGA adapter
530608-001
65-W PFC HP Smart Adapter
537921-001
Bluetooth module
The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth
✎ module
cable is available using spare part number 538339-001.
538308-001
Keyboard for use in the United States (includes keyboard cable)
538308-031
Keyboard for use in the United Kingdom and Singapore (includes keyboard cable)
538308-041
Keyboard for use in Germany (includes keyboard cable)
538308-051
Keyboard for use in France (includes keyboard cable)
538308-061
Keyboard for use in Italy (includes keyboard cable)
538308-071
Keyboard for use in Spain (includes keyboard cable)
538308-121
Keyboard for use in French Canada (includes keyboard cable)
538308-161
Keyboard for use in Latin America (includes keyboard cable)
538308-171
Keyboard for use in Saudi Arabia (includes keyboard cable)
538308-201
Keyboard for use in Brazil (includes keyboard cable)
538308-251
Keyboard for use in Russia (includes keyboard cable)
538308-AD1
Keyboard for use in South Korea (includes keyboard cable)
538308-B31
Keyboard for use in the Netherlands (includes keyboard cable)
538308-DH1
Keyboard for use in Denmark, Finland, and Norway (includes keyboard cable)
538316-001
SL9400 system board equipped with an Intel Core2 Duo 1.86-GHz processor (1066-MHz FSB and
6-MB L2 cache, includes replacement thermal material)
538317-001
SL9600 system board equipped with an Intel Core2 Duo 2.13-GHz processor (1066-MHz FSB and
6-MB L2 cache, includes replacement thermal material)
538319-001
13.1-in, AntiGlare, LED high-definition (1366 × 768) display assembly (includes webcam module and
cable, microphone and cable, 2 WLAN antenna transceivers and cables, nameplate, and logo)
538320-001
13.1-in, AntiGlare, LED high-definition+ (1600 × 900) display assembly (includes webcam module
and cable, microphone and cable, 2 WLAN antenna transceivers and cables, nameplate, and logo)
538321-001
1024-MB memory module (1066-MHz, DDR3)
538322-001
2048-MB memory module (1066-MHz, DDR3)
538323-001
4096-MB memory module (1066-MHz, DDR3)
538325-001
120-GB, 5400-rpm hard drive (includes rubber isolator)
538326-001
160-GB, 5400-rpm hard drive (includes rubber isolator)
538327-001
250-GB, 5400-rpm hard drive (includes rubber isolator)
538329-001
160-GB solid-state drive (includes rubber isolator)
(Continued)
Maintenance and Service Guide
3–9
Illustrated parts catalog
3–10
Spare part number
Description
538330-001
Hard Drive Mounting Kit (includes mass storage device bracket and mass storage device
rubber isolator)
538331-001
Solid-state Drive Mounting Kit (includes mass storage device bracket and mass storage device
rubber isolator)
538332-001
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe
538333-001
Blu-ray ROM DVD±R/RW SuperMulti Double-Layer Drive with LightScribe
538334-001
4-cell, 2.80-Ah (41-Wh) Li-ion battery (includes one rubber foot)
538335-001
6-cell, 2.80-Ah (62-Wh) Li-ion battery (includes one rubber foot)
538336-001
Base enclosure (includes 3 rubber feet)
538337-001
Digital Media Slot board (includes cable)
538338-001
Power connector cable
538339-001
Bluetooth module cable
538340-001
Fan/heat sink assembly (includes replacement thermal material)
538341-001
Screw Kit
538342-001
Speaker assembly
538343-001
Top cover (includes TouchPad board, TouchPad bracket, and TouchPad cable)
538345-001
RTC battery (includes double-sided tape)
538346-001
Rubber Feet Kit (includes 4 rubber feet)
538347-001
SATA cable
539614-001
RJ45-to-USB adapter
576129-001
65-W HDX HP Smart Adapter
577100-001
SU9600 system board equipped with an Intel Core2 Duo 1.60-GHz processor (800-MHz FSB and
3-MB L2 cache, includes replacement thermal material)
Maintenance and Service Guide
4
Removal and replacement procedures
Preliminary replacement requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
■
Flat-bladed screwdriver
■
Phillips P1, P0, and P00 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly and
assembly procedures.
you remove each subassembly from the computer, place the subassembly (and all accompanying screws)
✎ As
away from the work area to prevent damage.
Plastic parts
Ä
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the
plastic parts. Apply pressure only at the points designated in the maintenance instructions.
Cables and connectors
Ä
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly
process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the
cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or
snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.
Maintenance and Service Guide
4–1
Removal and replacement procedures
Drive handling
Drives are fragile components that must be handled with care. To prevent damage to the computer,
Ä CAUTION:
damage to a drive, or loss of information, observe these precautions:
■
■
■
■
■
■
■
■
■
Before removing or inserting a mass storage device, shut down the computer.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a mass storage device, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing a mass storage device to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging
and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the
degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD
contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and may work perfectly throughout a normal cycle.
Or, the device may function normally for a while, and then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe
Ä these
precautions:
■
■
■
■
■
4–2
Keep components in their electrostatic-safe containers until you are ready to install them.
Use nonmagnetic tools.
Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
Maintenance and Service Guide
Removal and replacement procedures
The following table shows how humidity affects the electrostatic voltage levels generated by different activities.
Ä CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event
10%
40%
55%
Walking across carpet
35,000 V
15,000 V
7,500 V
Walking across vinyl floor
12,000 V
5,000 V
3,000 V
Motions of bench worker
6,000 V
800 V
400 V
Removing DIPS from plastic tube
2,000 V
700 V
400 V
Removing DIPS from vinyl tray
11,500 V
4,000 V
2,000 V
Removing DIPS from Styrofoam
14,500 V
5,000 V
3,500 V
Removing bubble pack from PCB
26,500 V
20,000 V
7,000 V
Packing PCBs in foam-lined box
21,000 V
11,000 V
5,000 V
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
■
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
■
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
■
Keep ESD-sensitive parts in their containers until they arrive at static-free workstations.
■
Place items on a grounded surface before removing them from their containers.
■
Always be properly grounded when touching a component or assembly.
■
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
■
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment
used for moving materials is wired to ground, and that proper materials are selected to avoid static charging.
When grounding is not possible, use an ionizer to dissipate electric charges.
Maintenance and Service Guide
4–3
Removal and replacement procedures
Workstation guidelines
Follow these workstation grounding guidelines:
■
Cover the workstation with approved static-shielding material.
■
Use a wrist strap connected to a properly grounded work surface, and use properly grounded tools and
equipment.
■
Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
■
When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
■
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.
■
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items
only at static-free workstations.
■
Avoid contact with pins, leads, or circuitry.
■
Turn off power and input signals before inserting or removing connectors or test equipment.
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
■
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly
against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a
wrist strap.
■
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at
standing workstations and are compatible with most types of shoes or boots. On conductive floors or
dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the
operator and ground. To be effective, the conductive strips must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
■
Antistatic tape
■
Antistatic smocks, aprons, and sleeve protectors
■
Conductive bins and other assembly or soldering aids
■
Nonconductive foam
■
Conductive tabletop workstations with ground cords of one megohm resistance
■
Static-dissipative tables or floor mats with hard ties to the ground
■
Field service kits
■
Static awareness labels
■
Material-handling packages
■
Nonconductive plastic bags, tubes, or boxes
■
Metal tote boxes
■
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
4–4
Material
Use
Voltage protection level
Antistatic plastic
Bags
1,500 V
Carbon-loaded plastic
Floor mats
7,500 V
Metallized laminate
Floor mats
5,000 V
Maintenance and Service Guide
Removal and replacement procedures
Service tag
When ordering parts or requesting information, provide the computer serial number and model number provided on
the service tag.
Item
Component
Description
(1)
Serial number (s/n)
This is an alphanumeric identifier that is unique to each product.
(2)
Product name
This is the product name affixed to the front of the computer.
(3)
Model description
This is the alphanumeric identifier used to locate documents,
drivers, and support for the computer.
(4)
Warranty period
This number describes the duration (in years) of the warranty
period for the computer.
(5)
Part number/Product number (p/n)
This number provides specific information about the product’s
hardware components. The part number helps a service
technician determine what components and parts are needed.
Maintenance and Service Guide
4–5
Removal and replacement procedures
Component replacement procedures
This chapter provides removal and replacement procedures.
There are as many as 78 screws, in 7 different sizes, that must be removed, replaced, or loosened when servicing
the computer. Make special note of each screw size and location during removal and replacement.
Computer feet
The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Feet Kit, spare part
number 538346-001. There are 4 rubber feet that attach to the base enclosure and battery in the locations shown in
the following illustration.
4–6
Maintenance and Service Guide
Removal and replacement procedures
Battery
✎ The battery spare part kit includes one rubber foot.
Description
Spare part number
6-cell, 2.80-Ah (62-Wh) Li-ion battery
538335-001
4-cell, 2.80-Ah (41-Wh) Li-ion battery
538334-001
Before removing the battery, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
Remove the battery:
1. Close the display and turn the computer upside down on a flat surface.
2. Slide the battery release latch 1 to release the battery.
✎ The battery release latch automatically returns to its original position.
3. Remove the battery 2 by lifting the front edge of the battery.
4. Remove the battery.
Install the battery by inserting it into the battery bay, and then press down until you hear a click.
Maintenance and Service Guide
4–7
Removal and replacement procedures
Top cover
Description
Spare part number
Top cover (includes TouchPad board, TouchPad bracket, and TouchPad cable)
538343-001
Before removing the top cover, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
Remove the top cover:
1. Remove the following components:
❏ Three rubber feet 1
❏ Three Phillips PM2.0×6.0 screws 2
❏ Six Phillips PM2.0×3.0 screws 3
2. Turn the computer right-side up, with the front toward you.
4–8
Maintenance and Service Guide
Removal and replacement procedures
3. Release the top cover by lifting the front edge 1 until it rests at an angle.
4. Disconnect the TouchPad cable 2 from the low insertion force (LIF) connector on the system board.
5. Release the zero insertion force (ZIF) connector 3 to which the keyboard cable is attached, and then disconnect
the keyboard cable 4 from the system board.
6. Remove the top cover 5.
Reverse this procedure to install the top cover.
Maintenance and Service Guide
4–9
Removal and replacement procedures
Keyboard
✎ The keyboard spare part kit includes a keyboard cable.
Keyboard for use in country
or region
Spare part number
Keyboard for use in country
or region
Spare part number
Brazil
538308-201
The Netherlands
538308-B31
Denmark, Finland, and Norway
538308-DH1
Russia
538308-251
France
538308-051
Saudi Arabia
538308-171
French Canada
538308-121
South Korea
538308-AD1
Germany
538308-041
Spain
538308-071
Italy
538308-061
The United Kingdom and Singapore 538308-031
Latin America
538308-161
The United States
538308-001
Before removing the keyboard, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the top cover (see “Top cover” on page 4-8).
Remove the keyboard:
1. Turn the top cover upside down, with the front toward you.
2. Remove the Mylar shield from the back of the keyboard.
4–10
Maintenance and Service Guide
Removal and replacement procedures
3. Remove the 45 Phillips PM1.5×1.5 screws that secure the keyboard to the top cover.
4. Remove the keyboard.
Reverse this procedure to install the keyboard.
Maintenance and Service Guide
4–11
Removal and replacement procedures
Digital Media Slot board
Description
Spare part number
Digital Media Slot board (includes cable)
538337-001
Before removing the Digital Media Slot board, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the top cover (see “Top cover” on page 4-8).
Remove the Digital Media Slot board:
1. Disconnect the Digital Media Slot board cable 1 from the system board.
2. Remove the Digital Media Slot board cable from the clip 2 built into the power connector bracket.
3. Remove the three Phillips PM2.0×4.0 screws 3 that secure the Digital Media Slot board to the base enclosure.
4. Release the Digital Media Slot board by lifting the front edge 4 of the board until it rests at an angle.
5. Remove the Digital Media Slot board 5 by sliding it away from the computer at an angle.
Reverse this procedure to install the Digital Media Slot board.
4–12
Maintenance and Service Guide
Removal and replacement procedures
Speaker assembly
Description
Spare part number
Speaker assembly
538342-001
Before removing the speaker assembly, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the top cover (see “Top cover” on page 4-8).
Remove the speaker assembly:
1. Remove the Phillips PM1.5×3.0 screw 1 that secures the mass storage device bracket to the base enclosure.
The mass storage device bracket is included in the Hard Drive Mounting Kit, spare part number 538330-001,
and the Solid-state Drive Mounting Kit, spare part number 538331-001.
2. Release the mass storage device bracket 2 by lifting the right side of the bracket until it rests at an angle.
3. Remove the mass storage device bracket 3.
Maintenance and Service Guide
4–13
Removal and replacement procedures
4. Disconnect the speaker assembly cable 1 from the system board.
5. Release the speaker assembly cable 2 from the clips and routing channel built into the base enclosure.
6. Remove the two Phillips PM2.0×5.0 screws 3 that secure the speaker assembly to the base enclosure.
7. Remove the speaker assembly 4.
Reverse this procedure to install the speaker assembly.
4–14
Maintenance and Service Guide
Removal and replacement procedures
Mass storage device
✎ The mass storage spare part kit includes a rubber isolator.
Description
Spare part number
Hard drive:
■ 250-GB, 5400-rpm hard drive
538327-001
■ 160-GB, 5400-rpm hard drive
538326-001
■ 120-GB, 5400-rpm hard drive
538325-001
160-GB solid-state drive
538329-001
Before removing the mass storage device, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the top cover (see “Top cover” on page 4-8).
6. Remove the mass storage device bracket (see “Speaker assembly” on page 4-13).
Remove the mass storage device:
1. Release the mass storage device 1 by lifting it as far as the mass storage device cable allows.
2. Disconnect the mass storage device cable 2 from the mass storage device.
3. Remove the mass storage device.
Reverse this procedure to install the mass storage device.
Maintenance and Service Guide
4–15
Removal and replacement procedures
WLAN module
Description
Spare part number
Intel WiFi Link 5100 802.11a/b/g/n WLAN module for use in Andorra, Antigua and Barbuda,
Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Bermuda,
Bolivia, Bosnia, Brazil, Brunei, Bulgaria, Canada, the Cayman Islands, Chile, Colombia, Costa Rica,
Croatia, Cyprus, the Czech Republic, Denmark, the Dominican Republic, Ecuador, Egypt, El
Salvador, Estonia, Finland, France, French Guiana, Georgia, Germany, Ghana, Greece,
Guadeloupe, Guam, Guatemala, Haiti, Herzegovina, Honduras, Hong Kong, Hungary, Iceland,
India, Indonesia, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Japan, Jordan, Kenya, Kuwait,
Kyrgyzstan, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malawi, Malaysia, Malta,
Martinique, Mauritius, Mexico, Monaco, Montenegro, Morocco, the Nether Antilles, the Netherlands,
New Zealand, Nicaragua, Nigeria, Norway, Oman, Panama, Paraguay, the People’s Republic China,
Peru, the Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, San Marino, Saudi Arabia,
Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden,
Switzerland, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Turkey, the United Arab Emirates, the
United Kingdom, Uruguay, the U.S. Virgin Islands, the United States, Venezuela, and Vietnam
506678-001
Intel WiFi Link 5100 802.11a/b/g WLAN module for use in Andorra, Antigua and Barbuda,
Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Bermuda,
Bolivia, Bosnia, Brazil, Brunei, Bulgaria, Canada, the Cayman Islands, Chile, Colombia, Costa Rica,
Croatia, Cyprus, the Czech Republic, Denmark, the Dominican Republic, Ecuador, Egypt, El
Salvador, Estonia, Finland, France, French Guiana, Georgia, Germany, Ghana, Greece,
Guadeloupe, Guam, Guatemala, Haiti, Herzegovina, Honduras, Hong Kong, Hungary, Iceland,
India, Indonesia, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Japan, Jordan, Kenya, Kuwait,
Kyrgyzstan, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malawi, Malaysia, Malta,
Martinique, Mauritius, Mexico, Monaco, Montenegro, Morocco, the Nether Antilles, the Netherlands,
New Zealand, Nicaragua, Nigeria, Norway, Oman, Panama, Paraguay, the People’s Republic China,
Peru, the Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, San Marino, Saudi Arabia,
Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden,
Switzerland, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Turkey, the United Arab Emirates,
the United Kingdom, Uruguay, the U.S. Virgin Islands, the United States, Venezuela, and Vietnam
506680-001
Before removing the WLAN module, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the top cover (see “Top cover” on page 4-8).
4–16
Maintenance and Service Guide
Removal and replacement procedures
Remove the WLAN module:
Ä
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the
computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and
then receive a warning message, remove the module to restore computer functionality, and then contact technical support through
Help and Support.
1. Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module.
black WLAN antenna cable is connected to the WLAN module “Main” terminal. The white WLAN
✎ The
antenna cable is connected to the WLAN module “Aux” terminal.
2. Remove the two Phillips PM2.0×4.0 screws 2 that secure the WLAN module to the system board. (The
WLAN module tilts up.)
3. Remove the WLAN module 3 by pulling it away from the slot at an angle.
modules are designed with a notch 4 to prevent incorrect insertion of the WLAN module into
✎ WLAN
the WLAN module slot.
Reverse this procedure to install the WLAN module.
Maintenance and Service Guide
4–17
Removal and replacement procedures
Bluetooth module
Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is
✎ The
available using spare part number 538339-001.
Description
Spare part number
Bluetooth module
537921-001
Before removing the Bluetooth module, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the top cover (see “Top cover” on page 4-8).
Remove the Bluetooth module:
1. Release the Bluetooth module 1 by lifting it as far as the Bluetooth module cable allows.
2. Disconnect the Bluetooth module cable 2 from the system board.
3. Remove the Bluetooth module.
Reverse this procedure to install the Bluetooth module.
4–18
Maintenance and Service Guide
Removal and replacement procedures
Display assembly
display assembly spare part kit includes a webcam module and cable, microphone and cable, 2 WLAN
✎ The
antenna transceivers and cables, nameplate, and logo.
Description
Spare part number
13.1-in, AntiGlare, LED high-definition+ (1600 × 900) display assembly
538320-001
13.1-in, AntiGlare, LED high-definition (1366 × 768) display assembly
538319-001
Before removing the display assembly, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the top cover (see “Top cover” on page 4-8).
Remove the display assembly:
Ä
CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can
result in damage to the display assembly and other computer components.
1. Disconnect the display panel cable 1 from the system board.
2. Remove the wireless antenna cables from the rubber clips 2 built into the system board.
3. Remove the two Phillips PM2.0×5.0 screws 3 that secure the display assembly to the computer.
4. Lift the display assembly 4 straight up and remove it.
Reverse this procedure to install the display assembly.
Maintenance and Service Guide
4–19
Removal and replacement procedures
System board
✎ The system board spare part kit includes replacement thermal material.
Description
Spare part number
SL9600 system board equipped with an Intel Core2 Duo 2.13-GHz processor (1066-MHz FSB and
6-MB L2 cache)
538317-001
SL9400 system board equipped with an Intel Core2 Duo 1.86-GHz processor (1066-MHz FSB and
6-MB L2 cache)
538316-001
SU9600 system board equipped with an Intel Core2 Duo 1.60-GHz processor (800-MHz FSB and
3-MB L2 cache)
577100-001
Before removing the system board, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the top cover (see “Top cover” on page 4-8).
6. Disconnect the following cables from the system board:
a. Digital Media Slot board cable (see “Digital Media Slot board” on page 4-12)
b. Speaker assembly cable (see “Speaker assembly” on page 4-13)
c. Bluetooth module cable (see “Bluetooth module” on page 4-18)
7. Disconnect the mass storage device cable from the mass storage device (see “Mass storage device” on
page 4-15).
8. Remove the WLAN module (see “WLAN module” on page 4-16).
When replacing the system board, be sure that the following additional components are removed from the defective
system board and installed on the replacement system board:
4–20
■
Power connector cable (see “Power connector cable” on page 4-23)
■
SATA cable (see “SATA cable” on page 4-24)
■
RTC battery (see “RTC battery” on page 4-25)
■
Memory module (see “Memory module” on page 4-26)
■
Fan/heat sink assembly (see “Fan/heat sink assembly” on page 4-27)
Maintenance and Service Guide
Removal and replacement procedures
Remove the system board:
1. Remove the Phillips PM1.5×3.0 screw 1 that secures the power connector bracket to the base enclosure.
2. Remove the power connector bracket 2.
3. Release the power connector 3 from the clip built into the base enclosure.
4. Disconnect the display panel cable 4 from the system board.
5. Remove the wireless antenna cables from the rubber clips 5 built into the system board.
6. Remove the five Phillips PM2.0×4.0 screws 1 and the two Phillips PM2.0×6.0 screws 2 that secure the system
board to the base enclosure.
Maintenance and Service Guide
4–21
Removal and replacement procedures
7. Lift the left side of the system board 1 until it rests at an angle.
8. Remove the system board 2 by sliding it up and to the left at an angle.
Reverse this procedure to install the system board.
4–22
Maintenance and Service Guide
Removal and replacement procedures
Power connector cable
Description
Spare part number
Power connector cable
538338-001
Before removing the power connector cable, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the top cover (see “Top cover” on page 4-8).
6. Remove the system board (see “System board” on page 4-20).
Remove the power connector cable:
1. Turn the system board upside down, with the rear toward you.
2. Disconnect the power connector cable 1 from the system board.
3. Remove the power connector cable 2.
Reverse this procedure to install the power connector cable.
Maintenance and Service Guide
4–23
Removal and replacement procedures
SATA cable
Description
Spare part number
SATA cable
538347-001
Before removing the SATA cable, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the top cover (see “Top cover” on page 4-8).
6. Remove the system board (see “System board” on page 4-20).
Remove the SATA cable:
1. Turn the system board upside down, with the rear toward you.
2. Disconnect the SATA cable 1 from the system board.
3. Remove the SATA cable 2.
Reverse this procedure to install the SATA cable.
4–24
Maintenance and Service Guide
Removal and replacement procedures
RTC battery
Description
Spare part number
RTC battery (includes double-sided tape)
538345-001
Before removing the RTC battery, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the top cover (see “Top cover” on page 4-8).
6. Remove the system board (see “System board” on page 4-20).
Remove the RTC battery:
1. Disconnect the RTC battery cable 1 from the system board.
2. Detach the RTC battery 2 from the system board. (The RTC battery is attached to the system board with
double-sided tape.)
3. Remove the RTC battery.
Reverse this procedure to install the RTC battery.
Maintenance and Service Guide
4–25
Removal and replacement procedures
Memory module
Description
Spare part number
4096-MB memory module (1066-MHz, DDR3)
538323-001
2048-MB memory module (1066-MHz, DDR3)
538322-001
1024-MB memory module (1066-MHz, DDR3)
538321-001
Before removing the memory module, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the top cover (see “Top cover” on page 4-8).
6. Remove the system board (see “System board” on page 4-20).
Remove the memory module:
1. Turn the system board upside down, with the rear toward you.
2. Pull away the retention clips 1 on each side of the memory module to release the memory module. (The
memory module tilts up.)
Ä
CAUTION: To prevent damage to the memory module, hold it by the edges only. Do not touch the components on the memory
module.
3. Grasp the edge of the memory module 2, and gently pull it out of the memory module slot.
modules are designed with a notch 3 to prevent incorrect insertion into the memory
✎ Memory
module slot.
Reverse this procedure to install a memory module.
4–26
Maintenance and Service Guide
Removal and replacement procedures
Fan/heat sink assembly
Description
Spare part number
Fan/heat sink assembly (includes replacement thermal material)
538340-001
Before removing the fan/heat sink assembly, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the top cover (see “Top cover” on page 4-8).
6. Remove the system board (see “System board” on page 4-20).
Remove the fan/heat sink assembly:
1. Disconnect the fan cable from the system board.
2. Turn the system board upside down, with the rear toward you.
Maintenance and Service Guide
4–27
Removal and replacement procedures
3. Disconnect the fan cable 1.
4. Following the 1, 2, 3, 4, 5, 6 sequence stamped into the fan/heat sink assembly, remove the six Phillips
PM1.5×3.0 screws 2 that secure the fan/heat sink assembly to the system board.
5. Remove the fan/heat sink assembly 3.
to the adhesive quality of the thermal material located between the fan/heat sink assembly and
✎ Due
system board components, it may be necessary to move the fan/heat sink assembly from side to side to
detach it.
thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system
✎ The
board each time the fan/heat sink assembly is removed:
■
Thermal paste is used on the processor 1 and the fan/heat sink assembly section 2 that services it.
■ Thermal pads are used on the Northbridge chip 3 and the fan/heat sink assembly section 4 that services it.
■ Thermal pads are used on the video chip 5 and the fan/heat sink assembly section 6 that services it.
Replacement thermal material is included with all system board and fan/heat sink assembly spare part kits.
Reverse this procedure to install the fan/heat sink assembly.
4–28
Maintenance and Service Guide
5
Setup Utility (BIOS)
Starting Setup Utility
Setup Utility is a ROM-based information and customization utility that can be used even when your Windows
operating system is not working.
The utility reports information about the computer and provides settings for startup, security, and other preferences.
To start Setup Utility:
»
Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu”
message is displayed in the lower-left corner of the screen, press f10.
– or –
1. Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu”
message is displayed in the lower-left corner of the screen, press esc.
2. When the Startup Menu is displayed, press f10.
Using Setup Utility
Changing the language of Setup Utility
The following procedure explains how to change the language of Setup Utility. If Setup Utility is not already
running, begin at step 1. If Setup Utility is already running, begin at step 2.
1. Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu”
message is displayed in the lower-left corner of the screen, press f10.
– or –
Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu”
message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed,
press f10.
2. Use the arrow keys to select System Configuration > Language, and then press enter.
3. Use the arrow keys to select a language, and then press enter.
4. When a confirmation prompt with your language selected is displayed, press enter.
5. To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and then
press enter.
Your change goes into effect immediately.
Maintenance and Service Guide
5–1
Setup Utility (BIOS)
Navigating and selecting in Setup Utility
Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by
keystroke.
■ To choose a menu or a menu item, use the arrow keys.
■ To choose an item in a list or to toggle a field, for example an Enable/Disable field, use either the arrow keys
or f5 or f6.
■ To select an item, press enter.
■ To close a text box or return to the menu display, press esc.
■ To display additional navigation and selection information while Setup Utility is open, press f1.
Displaying system information
The following procedure explains how to display system information in Setup Utility. If Setup Utility is not open,
begin at step 1. If Setup Utility is open, begin at step 2.
1. Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu”
message is displayed in the lower-left corner of the screen, press f10.
– or –
Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu”
message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed,
press f10.
2. Select the Main menu. System information such as the system time and date, and identification information
about the computer is displayed.
3. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding
Changes, and then press enter.
Restoring default settings in Setup Utility
The following procedure explains how to restore the Setup Utility default settings. If Setup Utility is not already
running, begin at step 1. If Setup Utility is already running, begin at step 2.
1. Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu”
message is displayed in the lower-left corner of the screen, press f10.
– or –
Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu”
message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed,
press f10.
2. Use the arrow keys to select Exit > Load Setup Defaults, and then press enter.
3. When the Setup Confirmation is displayed, press enter.
4. To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and then
press enter.
The Setup Utility default settings go into effect when the computer restarts.
✎ Your password, security, and language settings are not changed when you restore the factory default settings.
5–2
Maintenance and Service Guide
Setup Utility (BIOS)
Exiting Setup Utility
You can exit Setup Utility with or without saving changes.
■ To exit Setup Utility and save your changes from the current session:
If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the arrow keys to
select Exit > Exit Saving Changes, and then press enter.
■ To exit Setup Utility without saving your changes from the current session:
If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the arrow keys to
select Exit > Exit Discarding Changes, and then press enter.
After either choice, the computer restarts in Windows.
Setup Utility Menus
The menu tables in this section provide an overview of Setup Utility options.
✎ Some of the Setup Utility menu items listed in this chapter may not be supported by your computer.
Main menu
Select
To do this
System Information
■ View and change the system time and date.
■ View identification information about the computer.
■ View specification information, such as processor
information, memory size, and system BIOS.
Security menu
Select
To do this
Administrator password
Enter, change, or delete an administrator password.
Power-On Password
Enter, change, or delete a power-on password.
Maintenance and Service Guide
5–3
Setup Utility (BIOS)
System Configuration menu
Select
To do this
Language Support
Change the Setup Utility language.
Virtualization Technology (select models only)
Enable/disable the processor Virtualization Technology.
Fan Always On
Enable/disable Fan Always On. When enabled, the computer
fan will always be on.
Fast Charge Mode
Enable/disable the Fast Charge Mode for the primary and
accessory batteries.
Action Keys Mode
Enable/disable the Action Keys.
Boot Options
Set the following boot options:
■ POST Hot Key Delay (sec.)—Set the delay for the user to
press hot keys in intervals of 5 seconds each (0, 5, 10,
15, 20).
■ IOS:
❐ Enable/disable IOS.
❐ Sets the delay for the user to start Windows in intervals
of 5 seconds each (0, 5, 10, 15, 20).
■ Floppy Boot—Enable/disable boot from diskette.
■ Network Adapter Boot—Enable/disable boot from external
Network Adapter.
■ Boot Order—Set the boot order for:
❐ Notebook Hard Drive
❐ USB Diskette on Key/USB Hard Drive
❐ USB CD/DVD ROM Drive
❐ USB Floppy
❐ Network adapter
Diagnostics menu
5–4
Select
To do this
Primary Hard Disk Self Test
Run a comprehensive self-test on the hard drive.
Memory Test
Run a diagnostic test on the system memory.
Maintenance and Service Guide
Setup Utility (BIOS)
Updating the BIOS
Updated versions of the BIOS may be available on the HP Web site.
Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing and
troubleshooting the file.
Updating the BIOS
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the
computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you
are already in Windows) or by opening Setup Utility.
To use Setup Utility for displaying BIOS information:
1. Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu”
message is displayed in the lower-left corner of the screen, press f10.
2. If Setup Utility does not open with the system information displayed, use the arrow keys to select the
Main menu.
When the Main menu is selected, BIOS and other system information is displayed.
3. To exit Setup Utility, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.
Downloading a BIOS update
Ä
CAUTION: To prevent damage to the computer or an unsuccessful installation, download and install a BIOS update only when
the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the
computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During
the download and installation, follow these instructions:
■ Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
■ Do not shut down the computer or initiate Sleep or Hibernation.
■ Do not insert, remove, connect, or disconnect any device, cable, or cord.
To download a BIOS update:
1. Access the page on the HP Web site that provides software for your computer:
Select Start > Help and Support > Maintain.
2. Follow the instructions on the screen to identify your computer and access the BIOS update you want
to download.
3. At the download area, follow these steps:
a. Identify the BIOS update that is later than the BIOS version currently installed on your computer. Make a
note of the date, name, or other identifier. You may need this information to locate the update later, after it
has been downloaded to your hard drive.
b. Follow the instructions on the screen to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update will be downloaded.
You will need to access this path when you are ready to install the update.
you connect your computer to a network, consult the network administrator before installing any
✎ Ifsoftware
updates, especially system BIOS updates.
Maintenance and Service Guide
5–5
Setup Utility (BIOS)
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is
complete. If no instructions are displayed, follow these steps:
1. Open Windows Explorer by selecting Start > Computer.
2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the instructions on the screen.
a message on the screen reports a successful installation, you can delete the downloaded file from your
✎ After
hard drive.
5–6
Maintenance and Service Guide
6
Specifications
Computer specifications
Metric
U.S.
Width
32.0 cm
12.6 in
Depth
21.5 cm
8.5 in
Height
2.1 cm
0.8 in
Weight
1.79 kg
3.9 lbs
Dimensions
Input power
Operating voltage
19.0 V dc @ 3.42 A - 65 W
Operating current
3.42 A
Temperature
Operating (writing to optical disc)
5°C to 35°C
41°F to 95°F
Nonoperating
-20°C to 60°C
-4°F to 140°F
Relative humidity (noncondensing)
Operating
10% to 90%
Nonoperating
5% to 95%
Maximum altitude (unpressurized)
Operating
-15 m to 3,048 m
-50 ft to 10,000 ft
Nonoperating
-15 m to 12,192 m
-50 ft to 40,000 ft
Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this
✎ range
of temperatures.
Maintenance and Service Guide
6–1
Specifications
13.1-in HD+ display specifications
Metric
U.S.
Height
16.4 cm
6.5 in
Width
29.0 cm
11.4 in
Diagonal
33.3 cm
13.1 in
Number of colors
Up to 16.8 million
Contrast ratio
250:1 (typical)
Brightness
370 nits (typical)
Dimensions
Pixel resolution
6–2
Pitch
0.279 × 0.279 mm
Format
1600 × 900
Configuration
RGB vertical stripe
Backlight
LED
Character display
80 × 25
Total power consumption
4.0 W
Viewing angle
±40° horizontal, +120°/-40° vertical (typical)
Maintenance and Service Guide
Specifications
13.1-in HD display specifications
Metric
U.S.
Height
16.4 cm
6.5 in
Width
29.0 cm
11.4 in
Diagonal
33.3 cm
13.1 in
Number of colors
Up to 16.8 million
Contrast ratio
250:1 (typical)
Brightness
410 nits (typical)
Dimensions
Pixel resolution
Pitch
0.279 × 0.279 mm
Format
1366 × 768
Configuration
RGB vertical stripe
Backlight
LED
Character display
80 × 25
Total power consumption
4.0 W
Viewing angle
±40° horizontal, +120°/-40° vertical (typical)
Maintenance and Service Guide
6–3
Specifications
Hard drive specifications
250-GB*
160-GB*
120-GB*
Height
9.5 mm
9.5 mm
9.5 mm
Width
70 mm
70 mm
70 mm
Weight
101 g
101 g
101 g
Interface type
SATA
SATA
SATA
Transfer rate
100 MB/sec
100 MB/sec
100 MB/sec
Security
ATA security
ATA security
ATA security
Single track
1.5 ms
2.0 ms
2.0 ms
Average
12.0 ms
12.0 ms
12.0 ms
Maximum
22.0 ms
22.0 ms
22.0 ms
Logical blocks
488,397,168
312,581,808
234,436,356
Disc rotational speed
5400 rpm
5400 rpm
5400 rpm
Dimensions
Seek times (typical read, including setting)
Operating temperature
5°C to 55°C (41°F to 131°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive
specifications may differ slightly.
✎ Certain restrictions and exclusions apply. Contact technical support for details.
6–4
Maintenance and Service Guide
Specifications
Blu-ray ROM DVD±R/RW SuperMulti Double-Layer Drive specifications
Applicable disc
Read:
Write:
BD-ROM, BD-ROM-DL, BD-R,
BD-R-DL, BD-RE, BD-RE-DL,
DVD-ROM, DVD+R,
DVD+R-DL, DVD+RW, DVD-R,
DVD-R-DL, DVD-RW,
DVD-RAM (Ver.2), CD-DA,
CD-ROM (mode 1 and
mode 2), CD-ROM XA
(mode 2, form 1 and form 2),
Photo CD (single and multiple
sessions), CD Extra, CD-R,
CD-RW, and CD-TEXT
DVD-RAM (Ver.2), DVD+R,
DVD-R, CD-R, and CD-ROM
Access time
BD
DVD
Random
< 230 ms
< 180 ms
Cache buffer
4.5 MB
Data transfer rate
2X BD-RAM
9 MB/sec
8X DVD
2,400 KB/sec
16X CD-R
2,400 KB/sec
16X CD-RW
2,400 KB/sec
Maintenance and Service Guide
6–5
Specifications
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications
Applicable disc
Read:
Write:
CD-DA, CD+(E)G, CD-MIDI,
CD-TEXT, CDROM,
CD-ROM XA,
MIXED MODE CD, CD-I,
CD-I Bridge (Photo-CD,
Video CD), Multisession CD
(Photo-CD, CD-EXTRA,
Portfolio, CD-R, CD-RW),
CD-R, CD-RW, DVD-ROM
(DVD-5, DVD-9, DVD-10,
DVD-18), DVD-R, DVD-RW,
DVD+R, DVD+RW, DVD-RAM
CD-R and CD-RW DVD+R,
DVD+RW, DVD-R, DVD-RW,
DVD-RAM
Access time
CD
DVD
Random
< 175 ms
< 230 ms
Cache buffer
2.5 MB
Data transfer rate
6–6
24X CD-ROM
3,600 KB/sec
8X DVD
10,800 KB/sec
24X CD-R
3,600 KB/sec
16X CD-RW
2,400 KB/sec
8x DVD+R
10,800 KB/sec
4X DVD+RW
5,400 KB/sec
8X DVD-R
10,800 KB/sec
4X DVD-RW
5,400 KB/sec
2.4X DVD+R(9)
2,700 KB/sec
5X DVD-RAM
6,750 KB/sec
Transfer mode
Multiword DMA mode
Maintenance and Service Guide
Specifications
System DMA specifications
Hardware
DMA system function
DMA0
Not applicable
DMA1*
Not applicable
DMA2*
Not applicable
DMA3
Not applicable
DMA4
Direct memory access controller
DMA5*
Not applicable
DMA6
Not assigned
DMA7
Not assigned
*ExpressCard controller can use DMA 1, 2, or 5.
System memory map specifications
Size
Memory address
System function
640 KB
00000000–0009FFFF
Base memory
128 KB
000A0000–000BFFFF
Video memory
64 KB
000C0000–000CFFFF
Video BIOS
64 KB
000E8000–000FFFFF
System BIOS
00100000–XFFFFFFF
Extended memory (based on
memory installed)
(X+1)0000000–FEDFFFFF
PCI bus
FED00000–FED003FF
High-precision event timer
FEE01000–FFFFFFFF
PCI bus
Maintenance and Service Guide
6–7
Specifications
System interrupt specifications
Hardware IRQ
System function
IRQ0
System timer
IRQ1
Standard 101-/102-key or Microsoft natural keyboard
IRQ8
System CMOS/real-time clock
IRQ12
Synaptics PS/2 TouchPad
IRQ13
Numeric data processor
IRQ16
Intel ICH9 family USB universal host controller 2937
Mobile Intel 4 Series express chipset family
IRQ17*
High-definition audio controller
Intel ICH9 family USB universal host controller 2938
Marvell Yukon 88E8072 PCIE-gigabit Ethernet controller
IRQ18
Intel ICH9 family USB universal host controller 2939
Intel ICH9 family USB universal host controller 2936
IRQ19
Intel ICH9 family USB2 enhanced controller 293C
IRQ20
Intel ICH9 family USB2 enhanced controller 293A
Intel ICH9 family USB universal host controller 2934
IRQ21
Intel ICH9M-E/M SATA AHCI controller
IRQ22
Intel ICH9 family USB universal host controller 2935
*Default configuration; other possible audio configurations are IRQ5, IRQ7, IRQ9, IRQ10, or none.
may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11, or IRQ15. Either the infrared or the serial
✎ ExpressCards
port may assert IRQ3 or IRQ4.
✎ For operating systems after Windows 2000, APIC (advanced programming interrupt controller) is used.
6–8
Maintenance and Service Guide
Specifications
System I/O address specifications
I/O address (hex)
System function (shipping configuration)
000–01F
DMA controller
020–021
Program interrupt controller
024–025
Program interrupt controller
028–029
Program interrupt controller
02C–03D
Program interrupt controller
02E–02F
Motherboard resources
030–031
Program interrupt controller
034–035
Program interrupt controller
038–039
Program interrupt controller
03C–03D
Program interrupt controller
040–043
System timer
04E–04F
Motherboard resources
050–053
System timer
060
Standard 101-/102-key or Microsoft natural keyboard
061
Motherboard resources
062
Microsoft ACPI-compliant embedded controller
063
Motherboard resources
064
Standard 101-/102-key or Microsoft natural keyboard
065
Motherboard resources
066
Microsoft ACPI-compliant embedded controller
067
Motherboard resources
070
Motherboard resources
071–077
System CMOS/real-time clock
080
Motherboard resources
081–091
Direct memory access controller
092
Motherboard resources
093–09F
Direct memory access controller
0A0–0A1
Program interrupt controller
0A4–0A5
Program interrupt controller
0A8–0A9
Program interrupt controller
0AC–0AD
Program interrupt controller
0B0–0B1
Program interrupt controller
0B2–0B3
Motherboard resources
0B4–0B5
Program interrupt controller
0B8–0B9
Program interrupt controller
0BC–0BD
Program interrupt controller
(Continued)
Maintenance and Service Guide
6–9
Specifications
6–10
I/O address (hex)
System function (shipping configuration)
0C0–0DF
Direct memory access controller
0F0–0F0
Numeric data processor
0200–027F
Motherboard resources
3B0–3BB
Mobile Intel 4 Series express chipset family
3C0–3DF
Mobile Intel 4 Series express chipset family
400–47F
Motherboard resources
4D0–4D1
Programmable interrupt controller
500–57F
Motherboard resources
1000–1003
Motherboard resources
1010–101F
Motherboard resources
2000–20FF
Marvell Yukon 88E8072 PCIE-gigabit Ethernet controller
2000–2FFF
ICH9 family PCI express root port6-294A
3000–4FFF
ICH9 family PCI express root port5-2948
5000–6FFF
ICH9 family PCI express root port3-2944
7000–701F
ICH9M-E/M SATA AHCI controller
7020–703F
ICH9 family USB universal host controller 2936
7040–705F
ICH9 family USB universal host controller 2935
7060–707F
ICH9 family USB universal host controller 2934
7080–709F
ICH9 family USB universal host controller 2939
70A0–70BF
ICH9 family USB universal host controller 2938
70C0–70DF
ICH9 family USB universal host controller 2937
70E0–70E7
ICH9M-E/M SATA AHCI controller
70E8–70EF
ICH9M-E/M SATA AHCI Controller
70F0–70F7
Mobile Intel 4 Series express chipset family
70F8–70FB
ICH9M-E/M SATA AHCI controller
70FC–70FF
ICH9M-E/M SATA AHCI controller
EF80–EF9F
Motherboard resources
FE00–FE0F
Motherboard resources
FE80–EF8F
Motherboard resources
FFFF
Motherboard resources
Maintenance and Service Guide
7
Screw listing
This chapter provides specification and reference information for the screws used in the computer. The screws
listed in this chapter are available in the Screw Kit, spare part number 538341-001.
Phillips PM2.0×6.0 screw
Color
Quantity
Length
Thread
Head diameter
Silver
3
6.0 mm
2.0 mm
5.0 mm
Where used: 3 screws that secure the top cover to the computer
Maintenance and Service Guide
7–1
Screw listing
Phillips PM2.0×6.0 screw
Color
Quantity
Length
Thread
Head diameter
Black
2
6.0 mm
2.0 mm
5.0 mm
Where used: 2 screws that secure the system board to the base enclosure
7–2
Maintenance and Service Guide
Screw listing
Phillips PM2.0×3.0 screw
Color
Quantity
Length
Thread
Head diameter
Silver
6
3.0 mm
2.0 mm
4.5 mm
Where used: 6 screws that secure the top cover to the base enclosure
Maintenance and Service Guide
7–3
Screw listing
Phillips PM1.5×1.5 screw
Color
Quantity
Length
Thread
Head diameter
Silver
45
1.5 mm
1.5 mm
3.0 mm
Where used: 45 screws that secure the keyboard to the top cover
7–4
Maintenance and Service Guide
Screw listing
Phillips PM2.0×4.0 screw
Color
Quantity
Length
Thread
Head diameter
Black
10
4.0 mm
2.0 mm
4.5 mm
Where used: 3 screws that secure the Digital Media Slot board to the base enclosure
Maintenance and Service Guide
7–5
Screw listing
Where used: 2 screws that secure the WLAN module to the system board
Where used: 5 screws that secure the system board to the base enclosure
7–6
Maintenance and Service Guide
Screw listing
Phillips PM1.5×3.0 screw
Color
Quantity
Length
Thread
Head diameter
Silver
8
3.0 mm
1.5 mm
4.0 mm
Where used: One screw that secures the mass storage device bracket to the base enclosure
Maintenance and Service Guide
7–7
Screw listing
Where used: One screw that secures the power connector bracket to the base enclosure
Where used: 6 screws that secure the fan/heat sink assembly to the system board
7–8
Maintenance and Service Guide
Screw listing
Phillips PM2.0×5.0 screw
Color
Quantity
Length
Thread
Head diameter
Black
4
5.0 mm
2.0 mm
5.0 mm
Where used: 2 screws that secure the speaker assembly to the base enclosure
Maintenance and Service Guide
7–9
Screw listing
Where used: 2 screws that secure the display assembly to the computer
7–10
Maintenance and Service Guide
8
Backup and recovery
Recovery after a system failure is as complete as your most current backup. HP recommends that you create
recovery discs immediately after software setup. As you add new software and data files, you should continue to
back up your system on a regular basis to maintain a reasonably current backup.
Tools provided by the operating system and HP Recovery Manager software are designed to help you with the
following tasks for safeguarding your information and restoring it in case of a system failure:
■
Creating a set of recovery discs (Recovery Manager software feature). Recovery discs are used to start up
(boot) your computer and restore the operating system and software programs to factory settings in case of
system failure or instability.
■
Backing up your information regularly to protect your important system files.
■
Creating system restore points (operating system feature). System restore points allow you to reverse
undesirable changes to your computer by restoring the computer to an earlier state.
■
Recovering a program or driver (Recovery Manager software feature). This feature helps you reinstall a
program or driver without performing a full system recovery.
■
Performing a full system recovery (Recovery Manager software feature). With Recovery Manager, you can
recover your full factory image if you experience system failure or instability. Recovery Manager works from a
dedicated recovery partition (select models only) on the hard drive or from recovery discs you create.
with a solid-state drive (SSD) may not have a recovery partition. Recovery discs have been included
✎ Computers
for computers that do not have a partition. Use these discs to recover your operating system and software. To
check for the presence of a recovery partition, select Start, right-click Computer, click Manage, and then click
Disk Management. If the partition is present, an HP Recovery drive is listed in the window.
Maintenance and Service Guide
8–1
Backup and recovery
Creating recovery discs
HP recommends that you create recovery discs to be sure that you can restore your system to its original factory
state if you experience serious system failure or instability. Create these discs after setting up the computer for the
first time.
Handle these discs carefully and keep them in a safe place. The software allows the creation of only one set of
recovery discs.
your computer does not include an integrated optical drive, you can use an optional external optical drive
✎ If(purchased
separately) to create recovery discs, or you can purchase recovery discs for your computer from the
HP Web site.
Note the following guidelines before creating recovery discs:
■
You will need high-quality DVD-R, DVD+R, BD-R (writable Blu-ray), or CD-R discs. All these discs are
purchased separately. DVDs and BDs have a much higher capacity than CDs. If you use CDs, up to 20 discs
may be required, whereas only a few DVDs or BDs are required.
discs, such as CD-RW, DVD±RW, double-layer DVD±RW, and BD-RE (rewritable Blu-ray) discs,
✎ Read-write
are not compatible with the Recovery Manager software.
■
The computer must be connected to AC power during this process.
■
Only one set of recovery discs can be created per computer.
■
Number each disc before inserting it into the optical drive.
■
If necessary, you can exit the program before you have finished creating the recovery discs. The next time you
open Recovery Manager, you will be prompted to continue the disc creation process.
To create a set of recovery discs:
1. Select Start > All Programs > Recovery Manager > Recovery Disc Creation.
2. Follow the on-screen instructions.
8–2
Maintenance and Service Guide
Backup and recovery
Backing up your information
As you add new software and data files, you should back up your system on a regular basis to maintain a reasonably
current backup. Back up your system at the following times:
■
At regularly scheduled times
✎ Set reminders to back up your information periodically.
■
Before the computer is repaired or restored
■
Before you add or modify hardware or software
Note the following when backing up:
■
Create system restore points using the Windows System Restore feature, and periodically copy them to disc.
■
Store personal files in the Documents library and back up this folder periodically.
■
Back up templates stored in their associated programs.
■
Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen
shot can be a time-saver if you have to reset your preferences.
To copy the screen and paste it into a word-processing document, follow these steps:
1. Display the screen.
2. Copy the screen:
To copy only the active window, press alt+prt sc.
To copy the entire screen, press prt sc.
3. Open a word-processing document, and then select Edit > Paste.
4. Save the document.
■
You can back up your information to an optional external hard drive, a network drive, or discs.
■
When backing up to discs, use any of the following types of discs (purchased separately): CD-R, CD-RW,
DVD+R, DVD-R, or DVD±RW. The discs you use will depend on the type of optical drive installed in your
computer.
store more information than CDs, so using them for backup reduces the number of recovery
✎ DVDs
discs required.
■
When backing up to discs, number each disc before inserting it into the optical drive of the computer.
Maintenance and Service Guide
8–3
Backup and recovery
Using Windows Backup and Restore
To create a backup using Windows Backup and Restore, follow these steps:
✎ Be sure that the computer is connected to AC power before you start the backup process.
✎ The backup process may take over an hour, depending on file size and the speed of the computer.
1. Select Start > All Programs > Maintenance > Backup and Restore.
2. Follow the on-screen instructions to set up and create a backup.
includes the User Account Control feature to improve the security of your computer. You may be
✎ Windows
prompted for your permission or password for tasks such as installing software, running utilities, or changing
Windows settings. Refer to Help and Support for more information.
Using system restore points
When you back up your system, you are creating a system restore point. A system restore point allows you to save
and name a snapshot of your hard drive at a specific point in time. You can then recover back to that point if you
want to reverse subsequent changes made to your system.
to an earlier restore point does not affect data files saved or e-mails created since the last
✎ Recovering
restore point.
You also can create additional restore points to provide increased protection for your system files and settings.
When to create restore points
■
Before you add or extensively modify software or hardware
■
Periodically, whenever the system is performing optimally
✎ If you revert to a restore point and then change your mind, you can reverse the restoration.
Create a system restore point
1. Select Start > Control Panel > System and Security > System.
2. In the left pane, click System Protection.
3. Click the System Protection tab.
4. Under Protection Settings, select the disk for which you want to create a restore point.
5. Click Create.
6. Follow the on-screen instructions.
8–4
Maintenance and Service Guide
Backup and recovery
Restore to a previous date and time
To revert to a restore point (created at a previous date and time), when the computer was functioning optimally,
follow these steps:
1. Select Start > Control Panel > System and Security > System.
2. In the left pane, click System protection.
3. Click the System Protection tab.
4. Click System Restore.
5. Follow the on-screen instructions.
Performing a recovery
can recover only files that you have previously backed up. HP recommends that you use HP Recovery
✎ You
Manager to create a set of recovery discs (entire drive backup) as soon as you set up your computer.
Recovery Manager software allows you to repair or restore the system if you experience system failure or
instability. Recovery Manager works from recovery discs or from a dedicated recovery partition (select models
only) on the hard drive. However, if your computer includes a solid-state drive (SSD), you may not have a recovery
partition. If that is the case, recovery discs have been included with your computer. Use these discs to recover your
operating system and software.
has its own built-in repair features, such as System Restore. If you have not already tried these features,
✎ Windows
try them before using Recovery Manager.
Manager recovers only software that was preinstalled at the factory. Software not provided with this
✎ Recovery
computer must be downloaded from the manufacturer's Web site or reinstalled from the disc provided by
the manufacturer.
Recovering from the recovery discs
To restore the system from the recovery discs:
1. Back up all personal files.
2. Insert the first recovery disc into the optional external optical drive and restart the computer.
3. Follow the on-screen instructions.
Maintenance and Service Guide
8–5
Backup and recovery
Recovering from the dedicated recovery partition (select models only)
with an SSD may not have a recovery partition. If the computer does not have a recovery partition,
✎ Computers
you will not be able to recover using this procedure. Recovery discs have been included for computers that do
not have a partition. Use these discs to recover your operating system and software.
On some models, you can perform a recovery from the partition on the hard drive, accessed by pressing either the
Start button or f11. This restores the computer to its factory condition.
To restore the system from the partition, follow these steps:
1. Access Recovery Manager in either of the following ways:
◆
Select Start > All Programs > Recovery Manager > Recovery Manager.
– or –
◆
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen. Then, press f11 while the “Press <F11> for recovery”
message is displayed on the screen.
2. Click System Recovery in the Recovery Manager window.
3. Follow the on-screen instructions.
8–6
Maintenance and Service Guide
9
Connector pin assignments
Audio-in (microphone)
Pin
Signal
1
Audio signal in
2
Audio signal in
3
Ground
Maintenance and Service Guide
9–1
Connector pin assignments
Audio-out (headphone)
9–2
Pin
Signal
1
Audio out, left channel
2
Audio out, right channel
3
Ground
Maintenance and Service Guide
Connector pin assignments
HDMI
Pin
Signal
1
TMDS data 2+
2
TMDS data 2 shield
3
TMDS data 2-
4
TMDS data 1+
5
TMDS data 1 shield
6
TMDS data 1-
7
TMDS data 0+
8
TMDS data 0 shield
9
TMDS data 0-
10
TMDS clock+
11
TMDS clock shield
12
TMDS clock-
13
CEC
14
No connected
15
DDC clock
16
DDC data
17
Ground
18
+5V power
19
Hot plug detect
Maintenance and Service Guide
9–3
Connector pin assignments
Universal Serial Bus
9–4
Pin
Signal
1
+5 VDC
2
Data
3
Data +
4
Ground
Maintenance and Service Guide
10
Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC,
or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or region
where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region where
the computer is used.
Requirements for all countries and regions
The following requirements are applicable to all countries and regions:
■
The length of the power cord set must be at least 1.5 m (5.0 ft) and no more than 2.0 m (6.5 ft).
■
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the
country or region where the power cord set will be used.
■
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or
250 V AC, as required by the power system of each country or region.
■
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13
connector for mating with the appliance inlet on the back of the computer.
Maintenance and Service Guide
10–1
Power cord set requirements
Requirements for specific countries and regions
Country/region
Accredited agency
Applicable note number
Australia
EANSW
1
Austria
OVE
1
Belgium
CEBC
1
Canada
CSA
2
Denmark
DEMKO
1
Finland
FIMKO
1
France
UTE
1
Germany
VDE
1
Italy
IMQ
1
Japan
METI
3
The Netherlands
KEMA
1
Norway
NEMKO
1
The People's Republic of China
CCC
5
South Korea
EK
4
Sweden
SEMKO
1
Switzerland
SEV
1
Taiwan
BSMI
4
The United Kingdom
BSI
1
The United States
UL
2
1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
10–2
Maintenance and Service Guide
11
Recycling
Battery
When a battery has reached the end of its useful life, do not dispose of it in general household waste. Follow the
local laws and regulations in your area for computer battery disposal.
Display
Å
WARNING: The backlight contains mercury. Exercise caution when removing and handling the backlight, to avoid damaging
this component and causing exposure to the mercury.
Ä
CAUTION: The procedures in this chapter can result in damage to display components. The only components intended for
recycling purposes are the liquid crystal display (LCD) panel and the backlight. When you remove these components, handle
them carefully.
Disposal. The backlight in the display assembly of this HP product contains mercury, which might
✎ Materials
require special handling at end-of-life. Disposal of mercury may be regulated because of environmental
considerations. For disposal or recycling information, contact your local authorities, or see the Electronic
Industries Alliance (EIA) Web site at http://www.eiae.org.
This section provides disassembly instructions for the display assembly. The display assembly must be
disassembled to gain access to the backlight 1 and the liquid crystal display (LCD) panel 2.
procedures provided in this chapter are general disassembly instructions. Specific details, such as screw
✎ The
sizes, quantities, and locations, and component shapes and sizes, can vary from one computer model to another.
Maintenance and Service Guide
11–1
Recycling
To disassemble the display assembly, follow these steps:
1. Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly.
2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel
until the bezel disengages from the display assembly.
3. Remove the display bezel 3.
11–2
Maintenance and Service Guide
Recycling
4. Disconnect all display panel cables 1 from the display inverter, and then remove the inverter 2.
5. Remove all screws 1 that secure the display panel assembly to the display enclosure.
6. Remove the display panel assembly 2 from the display enclosure.
7. Turn the display panel assembly upside down.
8. Remove all screws that secure the display panel frame to the display panel.
Maintenance and Service Guide
11–3
Recycling
9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame.
10. Remove the display panel frame 2 from the display panel.
11. Remove the screws 1 that secure the backlight cover to the display panel.
12. Lift the top edge of the backlight cover 2 and swing it outward.
13. Remove the backlight cover.
14. Turn the display panel right-side up.
15. Remove the backlight cables 1 from the clip 2 in the display panel.
11–4
Maintenance and Service Guide
Recycling
16. Turn the display panel upside down.
17. Remove the backlight frame from the display panel.
Å
WARNING: The backlight contains mercury. Exercise caution when removing and handling the backlight, to avoid damaging
this component and causing exposure to the mercury.
18. Remove the backlight from the backlight frame.
Maintenance and Service Guide
11–5
Recycling
19. Disconnect the display cable 1 from the LCD panel.
20. Remove the screws 2 that secure the LCD panel to the display rear panel.
21. Release the LCD panel 3 from the display rear panel.
22. Release the tape 4 that secures the LCD panel to the display rear panel.
23. Remove the LCD panel.
24. Recycle the LCD panel and backlight.
11–6
Maintenance and Service Guide
Index
A
AC adapter, spare part numbers 3–7, 3–9, 3–10
accessory battery connector 2–8
action keys 2–3
antennas
disconnecting 4–17
locations 2–1
audio, product description 1–3
audio-in jack
connector pinout 9–1
location 2–7
audio-out jack
connector pinout 9–2
location 2–7
B
base enclosure, spare part number 3–5, 3–10
battery
removal 4–7
spare part numbers 3–5, 3–10, 4–7
battery bay 2–8
battery light 2–6
battery release latch 2–8
Bluetooth module
removal 4–18
spare part number 3–5, 3–9, 4–18
Bluetooth module cable
removal 4–18
spare part number 3–5, 3–10, 4–18
Blu-ray ROM DVD±R/RW SuperMulti Double-Layer
Drive
precautions 4–2
spare part number 3–6, 3–10
specifications 6–5
bottom components 2–8
button components 2–2
buttons
power 2–2
TouchPad 2–5
TouchPad on/off 2–5
C
cables, service considerations 4–1
caps lock light 2–4
Maintenance and Service Guide
chipset, product description 1–1
components
bottom 2–8
button 2–2
buttons 2–2
display 2–1
front 2–6
keys 2–3
left-side 2–6
lights 2–4
right-side 2–7
switches 2–2
top 2–1
TouchPad and TouchPad buttons 2–5
computer feet
locations 4–6
spare part number 4–6
computer specifications 6–1
connector pinout
audio-in jack 9–1
audio-out jack 9–2
HDMI port 9–3
headphone jack 9–2
microphone jack 9–1
USB port 9–4
connectors, service considerations 4–1
D
Diagnostics menu 5–4
Digital Media Slot 2–6
Digital Media Slot board
removal 4–12
spare part number 3–5, 3–10, 4–12
display assembly
removal 4–19
spare part numbers 3–4, 3–9, 4–19
display components
illustrated 2–1
recycling 11–1
display inverter, removal 11–3
display panel, product description 1–2
display switch 2–1
drive light 2–7
Index–1
Index
DVD±RW and CD-RW SuperMulti Double-Layer
Combo Drive
precautions 4–2
spare part number 3–6, 3–10
specifications 6–6
E
electrostatic discharge 4–2
equipment guidelines 4–4
esc key 2–3
Ethernet, product description 1–3
external media card, product description 1–3
F
fan/heat sink assembly
removal 4–27
spare part number 3–5, 3–10, 4–27
feet
locations 4–6
spare part number 4–6
fn key 2–3
front components 2–6
G
graphics, product description 1–1
grounding equipment and methods 4–2
H
hard drive
product description 1–2
removal 4–15
spare part numbers 3–5, 3–6, 3–9, 4–15
specifications 6–4
Hard Drive Mounting Kit, spare part number 3–5, 3–6,
3–10
HDMI port
connector pinout 9–3
location 2–7
HDMI-to-VGA adapter, spare part number 3–7, 3–9
headphone jack
connector pinout 9–2
location 2–7
J
jacks
audio-in 2–7
audio-out 2–7
headphone 2–7
microphone 2–7
K
key components 2–3
keyboard
product description 1–4
removal 4–10
spare part numbers 3–4, 3–9, 4–10
Index–2
keys
action 2–3
esc 2–3
fn 2–3
Windows applications 2–3
Windows logo 2–3
L
left-side components 2–6
light components 2–4
lights
battery 2–6
caps lock 2–4
drive 2–7
mute 2–4
power 2–4
TouchPad 2–4
wireless 2–4
M
Main menu 5–3
mass storage device
illustrated 3–6
product description 1–2
removal 4–15
spare part numbers 3–5, 3–6, 4–15
memory module
removal 4–26
spare part numbers 3–5, 3–9, 4–26
memory, product description 1–2
microphone
locations 2–1
product description 1–2
microphone jack
connector pinout 9–1
location 2–7
model description 3–2, 4–5
modem, product description 1–3
mute light 2–4
O
operating system, product description 1–4
optical drive
precautions 4–2
product description 1–2
spare part numbers 3–6, 3–10
specifications 6–5, 6–6
P
packing guidelines 4–3
part number description 3–2, 4–5
plastic parts 4–1
pointing device, product description 1–4
Maintenance and Service Guide
Index
ports
HDMI 2–7
product description 1–4
Universal Serial Bus (USB) 2–7
power button 2–2
power connector 2–6
power connector cable
removal 4–23
spare part number 3–4, 3–10, 4–23
power cord
set requirements 10–1
spare part numbers 3–7, 3–8
power light 2–4
power requirements, product description 1–3
processor, product description 1–1
product description
audio 1–3
chipset 1–1
display panel 1–2
Ethernet 1–3
external media card 1–3
graphics 1–1
keyboard 1–4
memory 1–2
microphone 1–2
modem 1–3
operating system 1–4
optical drive 1–2
pointing device 1–4
ports 1–4
power requirements 1–3
processor 1–1
security 1–4
serviceability 1–4
wireless 1–3
product name 1–1, 3–2, 4–5
product number description 3–2, 4–5
R
recovery, system 8–1
recycling
battery 11–1
display components 11–1
removal/replacement
preliminaries 4–1
procedures 4–6
right-side components 2–7
RJ45-to-USB adapter, spare part number 3–7, 3–10
RTC battery
removal 4–25
spare part number 3–5, 3–10, 4–25
Rubber Feet Kit, spare part number 3–5, 3–10, 4–6
Index–3
S
SATA cable
removal 4–24
spare part number 3–5, 3–10, 4–24
Screw Kit, spare part number 3–7, 3–10
screw listing 7–1
security cable slot 2–7
Security menu 5–3
security, product description 1–4
serial number 3–2, 4–5
service considerations 4–1
service tag 3–1, 4–5
serviceability, product description 1–4
Setup Utility
Diagnostics menu 5–4
Security menu 5–3
System Configuration menu 5–4
solid-state drive
precautions 4–2
product description 1–2
removal 4–15
spare part number 3–5, 3–6, 3–9, 4–15
Solid-state Drive Mounting Kit, spare part number 3–5,
3–6, 3–10
speaker assembly
removal 4–13
spare part number 3–5, 3–10, 4–13
speakers 2–6
specifications
Blu-ray ROM DVD±R/RW SuperMulti
Double-Layer Drive 6–5
computer 6–1
display assembly 6–2, 6–3
DVD±RW and CD-RW SuperMulti Double-Layer
Combo Drive 6–6
hard drive 6–4
optical drive 6–5, 6–6
system DMA 6–7
system I/O address 6–9
system interrupt 6–8
system memory map 6–7
switch components 2–2
system board
removal 4–20
spare part numbers 3–4, 3–9, 3–10, 4–20
System Configuration menu 5–4
system DMA specifications 6–7
system I/O address specifications 6–9
system interrupt specifications 6–8
system memory map specifications 6–7
system recovery 8–1
Maintenance and Service Guide
Index
T
tools required 4–1
top components 2–1
top cover
removal 4–8
spare part number 3–4, 3–10, 4–8
TouchPad 2–5
TouchPad button 2–5
TouchPad light 2–4
TouchPad on/off button 2–5
U
Universal Serial Bus (USB) port
connector pinout 9–4
location 2–7
V
vent 2–6, 2–7, 2–8
W
warranty period 3–2, 4–5
webcam 2–1
webcam light 2–1
Windows applications key 2–3
Windows logo key 2–3
wireless antennas
disconnecting 4–17
locations 2–1
wireless light 2–4
wireless, product description 1–3
WLAN module
removal 4–16
spare part numbers 3–4, 3–5, 3–8, 4–16
workstation guidelines 4–4
Index–4
Maintenance and Service Guide