Avaya 1165E Product Bulletin

Add to my manuals
11 Pages

advertisement

Avaya 1165E Product Bulletin | Manualzz

Product Bulletin

Bulletin Number: P-2009-0169-Global-Rev1

Date: 2 December 2009

IP Phone 1165E Introduction

R

EVISION

H

ISTORY

Date

23 November, 2009

2 December, 2009

Revision #

Original bulletin

Revision 1

Summary of Changes

Initial publication

Updated to show product has achieved Channel

Readiness milestone; product advisements

Introduction

Nortel

*

is pleased to announce the introduction of the new IP Phone 1165E with the Nortel

Communications Server 1000 Release 5.0 and higher.

This bulletin includes a summary of product information, and CS1000 installation considerations including important patch information for CS1000 Release 5.0 and 5.5. It also includes product advisements and additional references related to the IP Phone 1165E.

Main Topic

Nortel is pleased to announce an exciting addition to our award winning IP Phone 1100 Series.

The IP Phone 1165E has achieved Channel Readiness status on December 2, 2009, and is proceeding to General Availability with the Nortel Communications Server 1000 Release 5.0 and higher, in Canada, US, EU, India, and other selected EMEA and Asia Pacific countries. Support in additional countries is planned and dependent on completing Regulatory compliance requirements. Support for the IP Phone 1165E on additional Nortel Communication Servers is dependent on the different Nortel Communication Server teams.

The IP Phone 1165E is currently on Controlled Release, and is visible for pre-GA quoting purposes in Enterprise Configurator 8.1 on November 23, 2009. The IP Phone 1165E is open for customer orders now through Merchandise. Shipments will commence upon December 2,

2009 with authorization until the product is Generally Available, which is dependent on Nortel receiving additional inventory and the ability to support all orders within regular lead time. It is recommended to keep the IP Phone 1165E on separate orders to avoid potential delays in other product deliveries.

*

See last page for trademark information

Nortel Page 1 of 11

The IP Phone 1165E builds on the IP Phone 1100 Series industrial design and offers a high resolution color display and new graphical user interface elements that improve the quality of the user experience. Targeted at the advanced professional, the IP Phone 1165E provides easy access to multiple lines and call processing features.

There are eight programmable Feature / Line keys on the phone itself

1

, with another page of programmable soft keys accessed with the Shift feature. The IP Phone 1165E supports the IP

Phone 1100 Series Graphical Expansion Module for additional programmable keys, and allows easier access to frequently called numbers or preferred features to enable better productivity.

The audio experience is enhanced through engineered audio tuning and supports wideband

1 with a newly stylized handset that has been softly contoured for additional comfort when using the handset. Wideband speakerphone and optional wideband headsets are also supported with the IP Phone 1165E. The IP Phone 1165E supports wired and wireless headsets, including

USB and Bluetooth models. Note that Bluetooth® 2.1 is integrated into the IP Phone 1165E and supports simple secure pairing of headsets that support Bluetooth Wireless technology.

Customized applications

2

and information can be accessed using the IP Phone 1165E. The

Graphical User interface supports multiple color schemes, background images, and a Digital

Picture Slideshow mode when the phone is idle, that enables the user to fully experience the color display capabilities. Background images can include corporate logos or pictures loaded automatically onto the phone through a TFTP / HTTP configuration file, or can be personalized by the user with their own JPEG images loaded via a USB Flash Drive. For more information on how to use these features, see the product information at the following link: http://support.nortel.com/go/main.jsp?cscat=OVERVIEW&poid=22201

The IP Phone 1165E provides Gigabit Ethernet access on both the network and PC ports. The phone is power efficient and supports the IEEE 802.3af power over Ethernet standard as a Class

2 device. Proprietary Power over Ethernet methods are not supported. The IP Phone 1165E can also be powered with AC power using an optional Nortel global power supply and standard country-specific IEC cable.

1 Support for 8 user defined line / programmable softkeys is dependent on a future CS1000 release. With Rls 5.0, Rls 5.5 and

Rls 6.0, the two extra keys (two top left keys beside the display) are not supported.

2 The IP Phone 1165E supports GXAS protocols, however, support for external applications through the Nortel Application

Gateway is not available at product launch.

Nortel Page 2 of 11

What’s New

QVGA color LCD TFT display

802.3af Class 2 POE compliant

8 programmable self labelled line/feature keys

New local menu UI

Display themes

User selectable background

Digital picture slideshow

Updated call state icons

Bluetooth 2.1

USB flash drive support

Leverages award winning IP Phone 1100 Series industrial design

High resolution (240 x 360 pixels), QVGA color, Liquid Crystal Display

Superior quality audio experience including wideband-ready speakerphone and handset

Power efficient, with support for IEEE 802.3af PoE standard as Class 2

Eight programmable feature/line keys, with additional page of keys with

Shift feature

Supports the IP Phone 1100 Series Expansion Module

Integrated USB port for keyboard, mouse, or headset connectivity

Secured communications with both standards-based signaling and mediapath encryption along with network authentication for controlled access

Integrated 10/100/1000 Base-T Auto- Sensing Ethernet switch for shared

PC access (one LAN port and one PC port)

Integrated Bluetooth 2.1 Audio Gateway supports standard headset profiles for enhanced mobility

Supports Zero Touch Provisioning

Nortel Page 3 of 11

Installation Considerations on CS1000

Note that for customers on CS1000 Release 5.0 or 5.5, patch MPLR28567 is required to enable the call server release to properly recognize the new IP Phone 1165E model. The initial launch of the IP Phone 1165E is with CS1000 R5.0, 5.5, and R6.0. The IP Phone 1165E is not planned to be supported on earlier CS1000 releases.

CS1000

Release

5

Patch Required Set Type Configuration / Limitations

Yes: MPLR28567 Configure as type "1140". No support for extra 2 DN/Feature keys

5.5

6

Yes: MPLR28567 Configure as type "1140". No support for extra 2 DN/Feature keys

No Configure as type "1165". No support for extra 2 DN/Feature keys

It is important to know that without the MPLR28567 loaded on each Signaling Server and VGMC as below, the 1165E will appear as set type 1175 on a CS1000 Rls 5.0 and CS1000 Rls 5.5.

When the set type is 1175, it is not possible to administer the phone's TN to add, change, or delete it. Once the system is patched and the 1165E set is re-registered, auto-conversion takes place changing TN type to the supported one as shown in the table above.

Patch required ISP1100/COTS CPPM ITG-P SA MC32S

R5.0

R5.5

X

X

X

X

X X

X

X

X

R6.0

It is required that the Element Manager is updated with a currency file that includes the 1165E.

An updated Currency File has been created that includes the IP Phone 1165E software, and is posted on the Nortel Technical Support portal. The following table shows how the phone is displayed in the Telephony Manager and Element Manager interface.

LD 11

CS 1000 Rls.

IP Phone

5 1165E

Datablock (CLI) TM 3.1

1140 1140

TM 3.2

1140

TM 4.0

1140

EM 5.0

1140

EM 5.5

n/a

EM 6.0

n/a

5.5

6

1165E

1165E

1140

1165 n/a n/a

1140 n/a

1140

1165 n/a n/a

1140 n/a n/a

1165

IP Phone 1165E Software

The IP Phone 1165E has its own software file, version 0626Cxx. The current IP Phone 1165E software is: 0626C6E

The IP Phone 1165E is based on the existing IP Phone 1100 Series and is current with the IP

Client UNIStim 3.3 software. After GA, the next planned software update will be a UNIStim 4.x load for the IP Phone 1165E. Note that the IP Phone 1165E is not included in the initial

UNIStim 4 support, and VPN is not a feature that is supported on the IP Phone 1165E upon its initial launch.

Nortel Page 4 of 11

Software Upgrade

The 1165E provides the same three Software upgrade methods as the existing 1100 Series IP phones have always provided, listed below.

1) Automatic UFTP download initiated by the server

2) Automatic TFTP/FTP/HTTP download on Bootup

3) Manual TFTP/FTP/HTTP download from BootC (fault recovery method)

These methods are described in detail in the IP Phone Fundamentals NN43001-368 version

04.08. The first two methods are described below.

To use Method 1 to have the CS1000 Call Server automatically upgrade the 1165E with the most recent IP Phone software, it is required that you update the Element Manager to include an updated Currency File.

Upgrading to 0626C6E

The TFTP/FTP/HTTP download and upgrading of the phone’s Flash memory takes a while. Please be patient, do not unplug/reboot the phone during the process!

The file transfer takes 15 seconds or less, followed by another minute to burn the file into the

Flash memory.

During the Flash writing time, the phone displays the message “[FW] writing…” and flashes the

LED.

When finished writing the new FW, the LED stops flashing and the phone displays “[FW] finished”, reboots, and comes up running the new FW version.

Method 1: Automatic UFTP Download Initiated by the Call Server

The Terminal Proxy Server (TPS) software download process requires the server to be able to identify the IP Phone 1165E phone before it can initiate the software upgrade process using the correct IP Phone software image. If it recognizes the 1165E’s FW_ID, then the UFTP download occurs similar to all other existing IP Phones.

Note that a patch (MPLR28567) is required to ensure that the IP Phone 1165E is recognized properly on the CS1000 R5.0 and R5.5 releases. Also, it is required that the Element Manager is updated with a currency file that includes the 1165E. An updated Currency File has been created that includes the IP Phone 1165E software, and is posted on the Nortel Technical

Support portal. http://support.nortel.com/go/main.jsp?cscat=OVERVIEW&poid=22201

For many network configurations, the IP Phone 1165E phone does not need to be configured to register to the TPS. A default setup facilitates automatic software download using full DHCP or the zero touch central configuration feature.

For the first time installed phones, the TPS instructs the phone to download the latest software version. During the subsequent software upgrades, the TPS will recognize if the phone has an older software version that what is on the TPS. The TPS then instructs the phone to do a software download for the latest software version.

NOTE: The CS1K call server only supports one FW load at a time for a given phone type.

Nortel Page 5 of 11

Method 2: Automatic TFTP/FTP/HTTP Download at Bootup Procedure

The phone always executes this on bootup if a ”Provision” address has been configured in the phone. It checks if an IP phone software (SW) upgrade is available by attempting to download a configuration file named “1165e.cfg”. The config file is downloaded and the

DOWNLOAD_MODE and VERSION information processed. If the DOWNLOAD_MODE is

FORCED, the SW file is always downloaded regardless of the VERSION value. If the

DOWNLOAD_MODE is AUTO, the VERSION field is compared to the phone’s current SW version string. If the phone’s existing version is older than the new version, the SW download is started.

Since the DOWNLOAD_MODE of FORCED always triggers a download of the software, it is recommended to only use that mode when the software must be downgraded and return the

Mode to AUTO after all of the phones have been downgraded. Otherwise subsequent reboots of the phone will download the SW each time.

Setup

First, this method requires the TFTP/FTP/HTTP server to have a configuration file with the name listed in the table above along with the 0626C6E.bin file. The configuration file is a plain text file with the following fields:

Field Name

[FW]

DOWNLOAD_MODE AUTO

VERSION

FILENAME

PROTOCOL

SERVER_IP

Field Value or

FORCED

Descriptions

Section header for software download info

Recommended setting. The application looks at the version and downloads the FW if it is a newer version than what is on the phone.

The version is ignored and the FW is always downloaded. This should be used when upgrading a phone from a candidate build to a normal build (e.g. upgrading from version

Cx26Cnn to 0626Cnn).

The version string compared to what is on the 0626C6E

0626C6E.bin phone.

Image file name. Must match the filename of

TFTP or FTP or

HTTP the actual FW file in the directory.

Download protocol. Set appropriately for your server type: TFTP, FTP or HTTP. xxx.xxx.xxx.xxx IP Address of the server in decimal

A sample of the configuration file is listed below for a TFTP server:

[ FW]

DOWNLOAD_MODE AUTO

VERSION 0626C6E

FILENAME 0626C6E.bin

PROTOCOL TFTP

SERVER_IP 192.168.1.123

Nortel Page 6 of 11

An example of the file for a FTP server:

[FW]

DOWNLOAD_MODE AUTO

VERSION 0626C6E

FILENAME 0626C6E.bin

PROTOCOL FTP

SERVER_IP 192.168.1.123

An example of the file for a HTTP server:

[FW]

DOWNLOAD_MODE AUTO

VERSION 0626C6E

FILENAME 0626C6E.bin

PROTOCOL HTTP

SERVER_IP 192.168.1.123

Upgrade Procedure

1. Configure the Server address. This can be done in one of two ways:

Use the Local Tool menu’s Network Configuration page. Double press the Services key, nav right to Configuration, select 1. Network Configuration, then nav down until you get to the “Provision” item (or 3 Nav up presses). Enter the TFTP server’s IP address and press “OK”. Then reboot the phone.

Note: The “Provision” field can have a URL entered in the following form:

[<protocol name>://[<login>[:<password>]@]]<IP address or server name>[:<port>][/<path>], where the square brackets show what elements may be omitted.

For example: tftp://192.168.33.50 tftp://some.server.com ftp://my_login:[email protected] http://some_login@one_more.server.ca:80/config_folder

The default protocol is TFTP, so if no protocol precedes an IP address, TFTP is used. If a domain name of a server is used the DNS IP address is to be defined also.

Alternatively, you can download the address via the DHCP response TFTP IP field.

2. After the phone boots up it downloads the 1165e.cfg file.

3. After retrieving the .cfg file, the DOWNLOAD_MODE and VERSION fields are checked.

4. If a SW download is necessary, the phone downloads the SW file using the PROTOCOL field’s protocol. The display will show “[FW] reading…”.

5. If the download is successful, the display shows “[FW] writing…” and the blue LED starts to flash.

6. After the FW image has been written to the phone, the message “[FW] finished” is displayed, the LED stops flashing and the phone resets.

7. The phone then comes up and registers to the TPS with the new SW version.

Nortel Page 7 of 11

Product Advisements

CS1000 Installation Considerations

> For instructions on patch MPLR28567 see page 4 of this Product Bulletin

> Line / Feature Key support - The IP Phone 1165E has 8 (eight) programmable feature/line keys but only six are supported in its initial release with CS1000 R5.0,

R5.5.and R6.0. The two keys on the top left of the display cannot be programmed for feature or line use at the initial launch of the IP Phone 1165E. The CS1000 Plan of

Intent to support these two additional keys is with a future release (after 6.0).

IP Phone Software Upgrade

> For instructions on how to upgrade the IP Phone 1165E software using TFTP or UFTP, see the ‘IP Phone 1165E Software’ section starting on page 4 of this Product Bulletin. If your Call Server does not include an 1165E SW file, use TFTP to upgrade the phones software.

> To use the UFTP method and have the Call Server automatically upgrade the 1165E with the most recent IP Phone software, it is required that you update Element Manager to include an updated Currency File. An updated Currency File has been created that includes the IP Phone 1165E software, and is posted on the Nortel Technical Support portal. http://support.nortel.com/go/main.jsp?cscat=OVERVIEW&poid=22201

Power over Ethernet (PoE): Standard IEEE 802.3af and local power options only

> The IP Phone 1165E does not support proprietary Power over Ethernet options, including Cisco proprietary PoE methods. Customers using pre-standard or proprietary

PoE will not be able to power the IP Phone 1165E, and can either use the local power supply option or upgrade their Ethernet Switch equipment to support 802.3af PoE.

USB Flash Drive Compatibility:

> Only USB flash drives with a single partition are compatible with the 1165E phone.

> Some USB flash drives are not read when connected to the 1165E phone.

Application Gateway 2000 & Graphical External Application Gateway support

> The IP Phone 1165E supports GXAS protocols, however the Nortel.Application Gateway

2000 support for the IP Phone 1165E is not available at launch.

Image Directory – amount of freed memory is not calculated correctly.

> When using the Delete key or DELETE_FILES command in the 1165e cfg file, the amount of freed memory is not correctly calculated by the 1165E, and the phone may show that the directory is full when it is not.

> Overwriting the existing files, that is, downloading new images with the same filename instead of specifically deleting them first will avoid the memory calculation issues.

> A fix is planned for an upcoming software maintenance load.

Nortel Page 8 of 11

IP set freezes after three times combo box is opened

> If a combo list box is currently open and the Quit hard key (stop sign key) is pressed to exit the local menu dialog, then the dialog can be left in an incomplete closed state.

> When you return to the dialog you may find it has no highlight or the dialog navigation appears erratic.

> This problem can be avoided by simply closing the combo list box before quitting the dialog or by using the Cancel and Exit softkeys instead of the Quit hard key to quit a dialog.

GEM icons to be darker when attached to IP Phone 1165E

> If the 1165E's display contrast is set low when a GEM is attached, the new icons may be difficult to see on the GEM display.

> This can be worked around in a few different ways:

Turn up the display contrast.

Use the "Simple Icons" instead of the new icons. To select these icons, go to the

Display Settings dialog under the Preferences menu and check the "Use Simple

Icons" check box.

Headset Compatibility

The Nortel IP Phone 1165E supports the following types of headsets:

Wired headsets with an 4P4C modular connector

Bluetooth Wireless headsets via an integrated Bluetooth 2.1 audio gateway

USB audio devices including the Nortel Enhanced USB Headset Adapter, the Nortel

Mobile USB Headset Adapter, the Algo 4900 USB Analog Terminal Adapter, and selected wireless USB headsets from Plantronics and Jabra. Please contact Plantronics or Jabra for details on compatible wireless headsets.

While Nortel does perform basic testing of third-party headsets for use with the IP Phone 1165E, it is ultimately the customer’s responsibility to test this equipment in their own environment to determine suitable performance. Due to the many environmental, network, and ergonomic differences in which the IP Phone 1165E may be deployed, there is not a single best or recommended solution for headsets.

References and Related Documents

Additional product information is available for external customers, Channel Partners, and

Distributors. Please go to the following link to access this information. http://support.nortel.com/go/main.jsp?cscat=OVERVIEW&poid=22201

For a brief video on the new IP Phone 1165E features, see the following link: http://www.youtube.com/watch?v=UEvfIwi2f48

Additional information can be obtained from the following related documents.

Nortel Page 9 of 11

User Documentation and NTP Documents:

> IP Phone 1165E Getting Started Card

> IP Phone 1165E User Guide with CS1000

> IP Phone 1165E Quick Reference Card for CS1000 Features

> IP Phone 1165E Contact Center User Guide

> IP Phone Fundamentals NN43001-368 version 04.08.

> Quick Guide for the new 1165E Features

Product Bulletins on the Partner Information Centre (PIC):

> P-2009-0075-Global. UNIStim Firmware Release 3.3 for IP Phones: The IP Phone

1165E is based upon Nortel IP Phone UNIStim Firmware Release 3.3 code-base, and supports the new features described in Product Bulletin P-2009-0075-Global.

> PAA-2009-0169-Global: IP Phone 1165E

IP Phone 1165E Knowledge Transfer Kit on the Partner Information Centre (PIC)

Ordering Guidelines and Procedures

New top level product codes for the IP Phone 1165E are listed below. Similar to all IP

Phone 1100 Series, the phone can be ordered with either icon or English text keycaps on it.

The picture on page 3 of this Product Bulletin shows the phone with icon keycaps, and the picture labels are the words that would be on the English text versions for those keycaps.

Note that the keycaps on the feature keys of the IP Phone 1165E have been modified to be easily removable, without the need of the keycap removal tool required for other Nortel IP

Phones. The new separately orderable keycap kits below are available for the new keycaps on the IP Phone 1165E, and are not currently supported on the other IP Phone 1100 Series models.

The optional global power supply and country specific IEC cables are listed as well if local

AC power will be used. For phones deployed in networks that support Power over Ethernet as noted above, the global power supply and IEC cable are not required.

Top Level Product Codes (Configurable in EC and Separately Orderable)

NTYS07AAE6 N0181372 IP Phone 1165E - Graphite w/ Icon Keycaps w/o PS

NTYS07BAE6 N0181373 IP Phone 1165E - Graphite w/ Eng Keycaps w/o PS

Separately Orderable Key Cap Kits

NTYS16AAE6 N0181374 IP Phone 1100 Icon Key Cap Kit (1165E)

NTYS16BAE6 N0181375 IP Phone 1100 Eng Key Cap Kit (1165E)

Global Power Supply & Country Specific IEC cables

NTYS17BAE6 N0146475 IP Phone Global Power Supply (2000, 1100, 1200) (RoHS)

NTYS14AAE6 N0089603 Standard IEC Cable - North America (RoHS)

NTTK16ABE6 N0114986 Standard IEC Cable – Europe

Nortel Page 10 of 11

NTTK17ABE6 N0109787 Standard IEC Cable – Switzerland

NTTK18ABE6 N0109881 Standard IEC Cable – UK

NTTK22ABE6 N0109788 Standard IEC Cable – Denmark

*Nortel, the Nortel logo and the Globemark are trademarks of Nortel.

©2009 Nortel Networks Limited. All rights reserved. Nortel, the Nortel logo, and the Globemark design are trademarks of

Nortel Networks Limited. All other trademarks are the property of their respective owners.

The information in this document is subject to change without notice. Nortel reserves the right to make changes, without notice, in equipment design as engineering or manufacturing methods may warrant. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks Limited.

To view the most recent version of this bulletin, please visit Nortel’s Partner Information Center on the web at: http://www.nortel.com/pic .

Nortel Page 11 of 11

advertisement

Was this manual useful for you? Yes No
Thank you for your participation!

* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project

Related manuals