Avaya Telephony Features Handbook User's Manual

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Avaya Telephony Features Handbook User's Manual | Manualzz
Business Communications Manager
Telephony Features Handbook
© 2002 Nortel Networks
P0993136 02
Copyright © 2002 Nortel Networks
All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty.
Users must take full responsibility for their applications of any products specified in this document. The information in this
document is proprietary to Nortel Networks NA Inc.
Trademarks
NORTEL NETWORKS is a trademark of Nortel Networks.
Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
All other trademarks and registered trademarks are the property of their respective owners.
3
Contents
Using telephone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Telephones and telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Telephone keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Telephone display and display keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
What line indicators mean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
System ring indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
M7000/T7000 ring tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Programming memory buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Setting up your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Testing your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Using Handsfree/Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Managing calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Handling busy tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Protecting your call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Conference calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Private and public messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Monitoring Hunt Group calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Hospitality services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Scheduling services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Call display services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
ATA extension features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
IP telephone-specific features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Display prompts and messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Common display prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Viewing active services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Call log prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Report and record alarm codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Moving digital telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Moving IP telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Keep DN alive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Telephony Features Handbook
4
Contents
P0993136 02
Using telephone features
5
Using telephone features
This Telephone Feature Handbook describes all the features that you can access from your digital
and IP telephones connected to a Business Communications Manager 3.0 system, providing that
the feature has been allowed during programming. Your system administrator will indicate which
features are not available to you.
Note: Features in this guide are sorted according to function so that you can easily locate
the function you want to program or use.
This guide also includes information about the telephone models you can use on the system, and
notes special cases, such as the M7100/T7100 telephones, which do not have line, intercom, or
Handsfree/mute buttons. Display prompts that you may receive during telephone operation are
described after the feature section. Instructions are also included that explain how to move your
digital or IP telephones and retain the programming and call features.
All system programming for your telephones is described in the Business Communications
Manager 3.0 Programming Operations Guide, which also includes detailed descriptions of how
the features are configured and how they work.
The table below shows which buttons to use on the different types of Nortel Networks telephones
to use the features. Refer to each user card for specific details about each type of telephone.
Button
T7000, T7100, T7208,
Function T7316
M7100, M7208, M7000, M7100N,
M7310, M7324 M7208N, M7310N,
M7324N
Feature
Handsfree
Mute
IP telephones
Display key
(T7208/T7316)
(T7208/T7316)
Hold
(T7000)
(M7000)
Release
Answer
call
Telephones with line buttons: Press active line button or Intercom key and lift handset.
Telephones with no buttons: Lift handset.
This guide uses the following labels to indicate each type of configuration button:
• FEATURE indicates pressing the Feature key
• HOLD indicates pressing the Hold key.
• RLS indicates pressing the Release key.
Telephony Features Handbook
6
Using telephone features
Telephones and telephone buttons
The following figures show the digital telephones that this feature card supports. Each of these
telephones comes with a user card that describes the telephone and any unique features.
The i2004, i2002, and i2050 Software Phone users can use this feature card for feature references,
keeping in mind that the buttons may be in different locations than those shown on other
telephones.
The NetVision handsets have a special feature card that supports the specific feature access
information for that handset. DECT and Companion telephone feature access is described in the
documentation that is specific to each handset.
Two-line display telephones
T7316
M7310
!
%
$
#
"
M7324N
M7324
3
1
!
$
#
%
"
One-line display telephones
T7208
T7100
%
%
#
$
"
$
#
"
Not shown: M7000/T7000, M7100, M7100N, M7208N, M7324 with CAP, i2004, i2002, i2050
Software Phone (telephone models may not be available in all regions).
P0993136 02
Using telephone features
7
Telephone keys
Refer to above figures for numbering.
2 Display screen
Dial numbers. Enter numbers
and letters for programming
Displays prompts.
6 Hold button
3 Display button
Displays button actions.
7 Release button
4 Memory button
Dials code or number stored
on the button
1 Dial pad
5 Feature button
Press, then enter feature
code
Put active call on hold.
End call or
programming.
Telephone display and display keys
Telephones with displays, show prompts on one or two lines. Telephones with two-line displays,
have display buttons under the display, which activate the action indicated by the second line of
the display.
Two-line display
Display buttons
The following table shows the dialpad equivalent for the display button functions for one-line
display telephones.
Display
buttons
Dialpad
equivalent
OK
Hold (
QUIT
Release (
ADD
*
)
)
Display
buttons
Dialpad
equivalent
Display
buttons
Dialpad
equivalent
SHOW
#
OVERRIDE
#
CANCEL
#
BKSP
Volume bar
VIEW
#
ANY
A (wild card)
What line indicators mean
Flashing on and off for equal lengths of time There is an incoming call on the line.
Flashing on and off more quickly
You have placed a call on hold.
Flashing on for longer than off
A person has put a call on hold on that line.
On, but not flashing
You are connected on that line or the line is in use.
Off
The line is free.
Telephony Features Handbook
8
Using telephone features
System ring indicators
double beep every 10 seconds
Indicates a camped call for you.
long single ring
Indicates an external call.
shorter double ring
Indicates an internal or a call being transferred.
brief single ring
Indicates a redirected external call. You cannot answer the call.
3 beeps, descending in tone
Indicates a priority call.
M7000/T7000 ring tones
stuttered dialtone
Do Not Disturb and Divert
single, low-frequency
command input tone
single, high frequency
confirmation tone
Programming memory buttons
The telephones with programmable memory buttons can be programmed automatically when they
are set up by the system administrator, or you can change the settings to suit your personal
requirements. The feature codes in this section allow you to activate a memory key and view what
is currently on a key. If you want to remove a feature from a key, either replace it with another
feature, or program it with Blank.
Button Inquiry
Use this feature when you are labeling buttons or checking features.
1. Press FEATURE *0.
2. Press the memory key for which you want to view programming.
Memory button Use this code to add feature codes to your memory buttons.
1. Press FEATURE *3
2. Enter the feature code, auto dial or speed dial feature code and number, or SWCA
code that you want to program on your telephone.
Run/Stop
Store more than one auto dial number or external carrier feature code on one memory
button.
Press FEATURE *9 to insert a break point ï between numbers or codes.
To use: The first press of the button dials the first number or code. Pressing the button
a second time dials the next number or code. You can program up to four numbers or
codes separated by break points per memory key.
Erase memory
button
P0993136 02
Use this feature to clear a memory button.
1. Press FEATURE *1.
2. Press the memory key you want to erase.
Using telephone features
9
External call features that can be programmed into memory codes:
1. Enter FEATURE *3
2. Enter auto dial or speed dial feature code.
3. Enter call feature in appropriate place in dialing string.
Link
FEATURE 71: Generate a Link signal to access a PBX or other host exchange.
Long Tones
FEATURE 808: Generate a tone for as long as you hold down a button.
This is used to communicate with devices like fax or answering machines. Long tones
are in effect only for your current call.
Pause
FEATURE 78: Program within an external auto dial sequence to insert a 1.5-second
delay ï .
Wait for dial
tone
FEATURE 804: Program in an external auto dial number to cause the system to wait
to receive dial tone from another system before proceeding with the dialing sequence.
Setting up your telephone
These codes allow you to adjust features on your telephone, if they are available in your system.
Background
Music
Listen to music (provided by your office) through your telephone speaker when you
are not on a call.
• Press FEATURE 86 to activate.
• Press FEATURE #86 to cancel
Contrast
adjustment
Adjust the contrast of your display.
Dialing modes
Choose a method of dialing.
1. Press FEATURE *7.
2. Press a number from 1 to 9 (depending on your telephone).
3. Press HOLD to set your choice.
1. Press FEATURE *82.
2. Press # to select the mode (described below).
3. Press HOLD to store the mode.
Standard Dial: Select a line, then dial the number. (Standard Dial is always available,
even if another dialing mode is selected.)
Automatic Dial: Dial the number without choosing a line button first. Your prime line
is automatically selected for the call.
Pre-Dial: Dial the number, then press a line button. Edit the number by pressing the
volume key before placing the call.
Telephony Features Handbook
10
Using telephone features
Language
Choice
Press FEATURE *501 to select Primary Language for the telephone display.
Press FEATURE *502 to select Alternate Language for the telephone display.
Press FEATURE *503 to select Alternate Language 2 for the telephone display.
Press FEATURE *504 to select Alternate Language 3 for the telephone display.
Moving line
buttons
Change the position of your line or hunt group line buttons.
Ring volume
Adjust the volume of your telephone any time it rings.
1. Press FEATURE *81.
2. Press the line button that you want to move.
3. Press the button that you want to move the line to.
4. Press RLS. The two buttons are exchanged.
5. Update the button label strip on your telephone.
Line buttons cannot be exchanged with intercom, answer or Handsfree buttons.
Press FEATURE *81 to make your telephone ring so that you can adjust the volume.
Ring type
Select a distinctive ring to help differentiate between your telephone and others
nearby.
1. Press FEATURE *6.
2. Enter the ring type number (1 to 4).
3. Press HOLD.
Note: This feature may be overridden by line or Hunt group distinctive ring settings
with higher priority ring patterns.
Static time and
date
Change the first line of the display to the current time and date.
1. Press FEATURE 806 to activate the feature.
Cancel feature: FEATURE #806
Testing your telephone
Use the following feature codes to test the hardware functionality of your telephone.
To start all tests, press FEATURE 805.
Handset
speaker
P0993136 02
Note: The handset test is not available when a headset is plugged into the telephone.
1. Press NEXT until the display shows Handset test.
2. Press TEST.
3. Pick up the handset and listen. You can hear dial tone through the handset at a
maximum volume. The volume is reset to maximum only while the test is in
progress.
4. Press any button to end the test.
Using telephone features
11
To start all tests, press FEATURE 805.
Power supply
1. Press NEXT until the display shows Power test.
2. Press TEST.
All the indicators on the telephone light and the telephone rings at maximum volume.
When the test ends, the display shows Power OK. The test continues for five seconds
or until you press a button.
Buttons and
dial pad
1. Press NEXT until the display shows Button test.
2. Press TEST.
3. Press each button to determine its function. If the button you pressed uses an
indicator, it lights when you test the button.
4. When you press the RLS button, Rls button appears on the display.
5. Press RLS again to end this test.
Display
1. Press NEXT until the display shows Display test.
2. Press TEST.
3. Adjust the contrast level for the telephone display so you can clearly see the test
results. Enter a number to change the contrast or press DOWN and UP.
4. Press OK or FEATURE to go ahead with the test.
During the test, the display shows solid, dark blocks and all the indicators next to
the buttons on the telephone. Any Busy Lamp Field (BLF) or CAP modules
connected to the telephone must be completely lit. Any information displayed on
the BLF before the test started is lost.
5. Press any button to end the test.
Headset
Note: The headset test is only available to telephones with a headset.
1. Press FEATURE 805
2. Press NEXT until the display shows Headset test.
3. Press TEST. You hear dial tone through the headset. The volume resets to the
default level during this test.
4. Press any button to end the test.
Speaker
1. Press NEXT until the display shows Speaker test.
2. Press TEST. You hear a page tone through the telephone speaker at the maximum
volume. (The volume returns to its previously assigned level at the end of the test.)
3. Press any button to end the test.
Telephony Features Handbook
12
Using telephone features
Using Handsfree/Mute
Handsfree allows you to talk on your telephone without lifting the handset. Mute allows you to
block your side of the conversation from the person on the other end. On digital sets, this key is
assigned automatically to the bottom right memory key of a telephone when Handsfree/mute is
allowed at that telephone.
Note: The T7208 and T7316 have separate mute and handsfree keys. IP telephones have separate
mute key.
The indicator next to the Handsfree/Mute button is solid when you have Handsfree turned on. It
flashes when you mute the microphone.
"
Handsfree/Mute button default
location on digital telephones*
* IP telephones and T7316 and T7208
telephones also have a separate mute
button
H
M uan ds
te fr
ee
/
Handsfree/Mute Tips:
• Wait for your caller to finish speaking before you speak. The microphone and speaker cannot
both be on at the same time. Your caller’s voice can be cut off if you both speak at the same
time.
• To prevent an echo, keep the area around your telephone free of paper and other objects that
can screen your microphone. Turn down the microphone volume on your telephone to prevent
feedback. When you change the volume level, both the microphone and speaker volume
adjust.
• Interruptions such as a tapping pencil can be loud enough to turn on your microphone and cut
off your caller’s speech. Position the telephone so that any unavoidable local noise, such as an
air conditioner, is behind it. This position limits the amount of background noise.
• To mute your end of the call, press the active Handsfree/Mute button (on IP telephones, press
the mute key). The indicator will start blinking. Press the button again to reconnect your
microphone.
P0993136 02
Using telephone features
13
Answering calls
If a call comes in on a line that has an appearance at your telephone, you can simply press the line
button, if you have HandsFree/Mute turned on, or you can pick up the handset, then press the line
button.
There are three indications of an incoming call:
• ringing
• a line button flashing (without or without ringing)
• a message on the display (Telephones without displays will ring.)
Accidental disconnect
If you accidentally drop the handset back into the telephone cradle while answering a call, you can
retrieve the call. Pick up the handset again or press the handsfree button within one second to
reconnect to your call.
Here are some other ways you can answer calls:
Call Pickup directed
Answer any ringing telephone.
Call Pickup group
Answer a call that is ringing at another telephone in your pickup group.
Group
Listening
Use both the handset and speaker while you are on a call.
Trunk Answer
Answer an external call that is ringing on a line that has been placed into a Ringing
Service schedule from any telephone in your system.
1. Enter FEATURE 76.
2. Dial the telephone extension number you want to answer.
1. Enter FEATURE 75.
2. The external call that has been ringing longest is answered first.
1. Enter FEATURE 802.
2. You remain listening through your handset, and at the same time, the caller can be
heard through the speakers on your telephone. The caller can only hear what is
transmitted through the handset.
To avoid electronic feedback, keep the handset away from the speaker during the
call, and press RLS to hang up. Note: IP-based telephones and portable telephones
cannot use this feature.
Cancel feature: press FEATURE #802
1. Enter FEATURE 800.
Note: This feature does not work for a private line.
Answer keys
Answer calls ringing on telephones that have an Answer DN assigned to your
telephone.
1. Press the memory key on your telephone with the flashing indicator beside the
assigned key (you may or may not hear a ring).
Telephony Features Handbook
14
Using telephone features
Managing calls
When you answer a call, you may have a number of choices about what you can do with the call.
You may need to park it, or pass it on, or put it on hold until you find out where it needs to go.
Call Forward
Send your calls to another telephone in your system.
1. Enter FEATURE 4.
2. Enter the extension number of the telephone where you want your calls transferred.
Cancel feature: FEATURE #4
Call Park
Put a call on hold so that it can be picked up from any telephone in your system.
1. Enter FEATURE 74.
2. The display shows a three-digit retrieval code. (*001-024). Make a note of this
code.
To retrieve a parked call from a telephone:
1. Press an intercom button.
2. Dial the retrieval code. On T7100/M7100 telephones, lift the handset and dial the
retrieval code (025).
*Your system administrator determines what the first digit of the retrieval code will
be.
Call Queuing
Answer the next call.
1. Enter FEATURE 801.
2. If more than one call is waiting, priority is given to incoming external calls over
callback, camped, or transferred calls.
Camp-on
Re-route a call to another telephone, and park the call.
1. Enter FEATURE 82.
2. Dial the extension of the receiving telephone.
Hold
Temporarily suspend a call:
To retrieve a held call, press the line button for the held call.
(Press HOLD on the T7100/M7100 telephone to toggle between the two calls.)
Exclusive Hold:
Temporarily suspend a call and prevent other telephones from picking it up.
FEATURE 79 or FEATURE HOLD
Auto Hold
Set your telephone to automatically put a call on Hold when you pick up a second call,
or stop your telephone from doing so. Default is Yes (feature is on).
Enter FEATURE 73 (to turn on or off)
Note: Telephones which have system-wide call appearance keys (SWCA) must have
this feature active.
P0993136 02
Using telephone features
Line
Redirection
15
Send calls arriving on an external line to another telephone outside your system.
1. Enter FEATURE 84.
2. Enter the external telephone number where you want the call to transfer.
Cancel feature: FEATURE #84
Some external lines may not support this feature. Ask your System Administrator
which lines or line pools support this feature. This feature is not available on the
T7100/M7100 telephone.
System-wide
call access
(SWCA)
These codes may be assigned to memory keys with indicators. This feature allows you
to park or pick up calls among a group of telephones assigned with one or more of the
same SWCA codes.
You can also enter the code directly, if you know on which code a call is parked.
Note: These codes are explained in detail on the SWCA user card.
FEATURE *521 to *536
These codes help you find calls that are parked and SWCA keys that are open.
FEATURE *520 Find first available open SWCA key.
FEATURE *537 Find the oldest parked SWCA call available to this telephone.
FEATURE *538 Find the newest parked SWCA call available to this telephone.
Incoming call:
These are the ways you can assign an incoming call to a SWCA key and allow other
members in your call group to access the call:
• The system may assign the call to a free SWCA key automatically. In which case,
to park the call and make it available to other users, press the SWCA key with the
solid indicator or press Hold (your system administrator will tell you if you can use
Hold to do this). Note: If a held call cannot be picked up by other members of the
call group, the indicator remains solid on their telephone.
• If the call does not automatically assign to a SWCA key, to park the call, press a
SWCA key that currently does not have an indicator showing. The call is parked on
that key. The indicator flashes, signaling other users that the call can be picked up.
Anyone with a flashing indicator can press the corresponding SWCA key and take
the call.
• Enter a SWCA feature code that is not in use. If the code is assigned to your group
telephones, the indicator will show solid (call is parked) beside that key. Calls can
also be retrieved by entering the SWCA feature code for which there is a parked
call.
No free SWCA keys:
The call remains on the line button on which it arrived when you put it on HOLD. In
this case, the call is on exclusive hold and can only be retrieved at this telephone.
Telephony Features Handbook
16
Using telephone features
Transfer
Send a call to another telephone within your system, or to an external telephone.
Note: You may not be able to transfer a call on an external line to an external
telephone, depending on the capabilities of the lines.
1. Make or answer a call.
2. Press FEATURE 70. The call is put on temporary HOLD.
3. Enter the number of the person to whom you want to transfer the call.
4. Stay on the line if you wish to speak to the person first.
5. Press RLS to complete the transfer.
If an external call is transferred to a busy internal or network extension, or is not
answered after a few rings, the call automatically rings you back.
Cancel feature: FEATURE #70
Making calls
To make a call within your system, simply select an Intercom key, and dial the local digits for your
colleague’s telephone.
To make a call outside the system, you need to select a line pool or a destination code before you
dial any digits. How you dial will also depend on whether you are dialing out to the public network
or to the private network within your extended company.
The following are different ways to make a call:
•
Pick up the handset and dial (local call).
•
Pick up the handset, press a line button, and dial (if the call is not on your prime line) (external
call).
•
Press the button labeled Handsfree/Mute and dial to talk without using the handset. (For
external call, enter the line pool or destination code before dialing)
•
Press a line or intercom button, then press the handsfree button and dial to talk without the
handset. The speaker is active and the microphone is muted until you select the handsfree
button or pick up the handset.
•
Press a line or intercom button and dial to talk without the handset and if Automatic Handsfree
is programmed on your telephone. (For external call, enter the line pool or destination code
before dialing)
•
Use one of the features that make dialing easier, such as speed dial keys or redial
P0993136 02
Using telephone features
Auto Dial
17
You can program memory buttons for one-touch dialing to internal or external
telephone numbers.
Note: You cannot use buttons that are already assigned to lines, answer or Handsfree/
Mute as auto dial buttons.
1. Press FEATURE *1 to program an external number.
Press FEATURE *2 to program an internal number.
2. Select a memory button.
• If you selected an external number, press a line button or the intercom
button.
• If you selected the intercom button, enter a line pool access code or a
destination code.
3. Enter the dialed number if the number is external, or enter the extension if the
number is internal.
4. Press OK or HOLD to complete the programming.
You can now make a call to that number simply by pressing the button.
Class of service Change the dialing filters on a line or telephone, or gain access to your system from an
password
external telephone. (Dialing filters determine which numbers you can dial.)
(COS)
1. Enter FEATURE 68.
2. Enter the password provided by your System Administrator to change your class of
service.
Destination
code
The system administrator determines destination codes. You use these codes to
identify the sites where you want your call to be directed.
For instance: If you are dialing out to the public exchange, you may need to dial 9 and
then the entire telephone number.
If you are dialing to a colleague at another location, however, you may only need to
dial the destination code (i.e. 553) plus your colleague’s local number. For example:
5534456, where 4465 is your colleague’s local number.
However, if you are dialing a number that is local to that location, but not to yours, you
may need to dial the destination code, plus all the digits, as you would for your own
local exchange. For example: 55395552308, where 553 is the destination code, 9 is the
public access code on the other system, 5552308 is the public telephone number for
the destination on the public exchange which you are calling.
Last Number
Redial
Automatically redial the last external telephone number that you dialed.
Enter FEATURE 5.
Line pools
Use a shared pool of lines to dial out.
1. Enter FEATURE 64 or press an intercom button.
2. Enter a line pool access code. (Ask your System Administrator for a list.)
Telephony Features Handbook
18
Using telephone features
Speed Dial
Dial an external telephone number using an assigned two-digit code.
There are two types of speed dial codes, but you use them in the same manner:
• System speed dial codes (01 to 70) can be used from any display telephone in the
system. These codes are assigned by your System Administrator.
• User speed dial codes (71 to 94) are used exclusively at your telephone. You can
program these codes by assigning a dial-out number on a memory key.
To make a call using a speed dial code:
1. Enter FEATURE 0.
2. Enter the two-digit code for the number.
To program personal speed dial numbers:
1. Enter FEATURE *4.
2. Enter a two-digit code from 71 to 94.
3. Specify the external line by pressing a line button, a line pool button, or the
intercom button. (If you do not specify the external line, the system automatically
chooses a line for the call.)
4. Dial the telephone number you want to program (up to 24 digits).
5. Press HOLD.
6. Record the code and number you programmed.
You cannot program personal speed dial numbers while someone else is programming
your system.
Saved Number
Redial
Save a number to redial later.
• To save the number of a current call: While on the call, enter FEATURE 67.
• To redial the last saved number: When your telephone is idle, enter FEATURE 67.
Voice call
Make a voice announcement or begin a conversation through the speaker of another
telephone without first making the other telephone ring.
1. Enter FEATURE 66.
2. Speak through your handset or through handsfree.
Voice call deny
Prevent your telephone from receiving voice calls.
Activate feature: FEATURE 88.
Cancel feature: FEATURE #88
Do Not Disturb (FEATURE 85 also prevents your telephone from receiving voice
calls.
Dial during
active call
Your system administrator can configure your system so that you can use auto dial or
speed dial keys during an active call or during a conference call without the first call
being put on hold.
If this service is turned off, when you use auto dial or speed dial keys during an active
call, the active call will be put on hold while the system creates a new call.
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Using telephone features
19
Handling busy tones
If you receive a busy signal when you try to transfer a call, you can use one of the following
methods to ensure the call or a message about the call is passed on.
Ring Again
Request a busy or unanswered telephone, or a busy line pool within your system to
ring when it becomes available.
Activate feature: FEATURE 2
Cancel feature: FEATURE #2
Ring Again signals you to call back when the telephone or line pool becomes
available.
Priority Call
Interrupt a person who is on another call.
Activate feature: FEATURE 69
A person on another call can press FEATURE 85 (Do Not Disturb) to block priority
calls.
Private or
public
messaging
Refer to “Private and public messaging” on page 21
Protecting your call privacy
If you choose not to receive calls, or want to block the identification information for your
telephone, use these codes.
Do Not Disturb
Idle telephone: Prevent all incoming calls, except priority calls, from ringing at your
telephone.
While on a call: Block an incoming priority call
Activate feature: FEATURE 85
Cancel feature: FEATURE #85
Name and
number
blocking
Block the outgoing name and/or number on a per-call basis.
Privacy
Change the privacy setting for an external line.
Activate feature: FEATURE 819
Cancel feature: FEATURE #819
Activate feature: FEATURE 83
• If a line normally has privacy, this permits another telephone that shares the line to
join your call by selecting the line while you are using it.
• If a line normally has privacy disabled, this prevents another telephone that shares
the line from joining your call by selecting the line while you are using it.
• The privacy setting is re-established once you end your call or when you enter the
Privacy feature code again.
Telephony Features Handbook
20
Using telephone features
Conference calling
You can establish calls between three people. These codes allow you to control how the conference
occurs, and is handled.
Conference
Make three-way calls.
Establish a conference call between yourself and two other parties.
1.
2.
3.
4.
5.
Make or answer the first call.
Put the first call on hold.
Make or answer the second call.
After the second call is connected, press FEATURE 3
Press the line or intercom button of the first held call (not required on the T7100/M7100
telephone).
6. Press RLS to end the conference call.
To remove yourself from a conference permanently:
Press FEATURE 70.
The other two callers remain connected. (Some external lines may not support this
feature. Ask your System Administrator.)
To put a conference on hold:
Press HOLD. The other two callers can still talk to each other.
To split a conference:
Press the line or intercom button of one caller to consult privately while the other
caller is on hold.
To re-establish the conference, press FEATURE 3.
To disconnect one party:
1. Press the line or intercom button of the caller you want to disconnect, then press
RLS.
2. Press the line or intercom button of the remaining caller to resume your
conversation.
To independently hold two calls:
Press the line or intercom button of the first caller, then press HOLD. The second
caller is automatically put on hold.
To re-establish the conference, press HOLD to retrieve one call from hold, press
FEATURE 3, then retrieve the second call from hold.
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Using telephone features
21
To send Hookswitch or DTMF during a conference call
Either Business Communications Manager telephone engaged in a three-way
conference call over a Network CLID or DS trunk can issue a hook switch or DTMF
dialing request without leaving the conference. This feature must be allowed in
programming by the system administrator.
Note: This feature is not available for i20xx telephones or Symbol NetVision handsets,
since they cannot receive long or short tones.
• If you want the other set to hear DTMF tones during dial, ensure that the Long
Tones feature is active (FEATURE 808).
• If you want to conference in someone through the trunk, use the button marked
Link (FEATURE 71)
Refer to “Programming memory buttons” on page 8 for information about these two
features.
Private and public messaging
You can send and receive messages and pages over your telephone system.
Note: For information about using any of the CallPilot or IVR messaging for your system, refer to
the documentation for the specific application.
Note: Some types of telephones cannot receive Pages.
Messages
Send messages to other telephones, and review and reply to messages received at your
telephone.
Send a message to another telephone within your system.
Activate feature: FEATURE 1
Cancel feature: FEATURE #1
View and reply to your messages:
1. Enter FEATURE 65.
2. Press * and # to view your message list.
3. Press 0 to call the person who left you the message.
To erase a message:
1. Press HOLD while viewing a message.
Page
Make a page announcement through internal and/or external speakers (optional
equipment).
1. Enter FEATURE 60.
2. Press 1 for an internal page. Press 2 for an external page. Press 3 to page on both
systems.
3. Press 0 to page all zones. Press 1 to 6 to page a specific zone.
Telephony Features Handbook
22
Using telephone features
Page announcements are programmed to timeout after a pre-selected amount of time
which is set by your System Administrator.
Internal page
Make a page announcement to all, or to a specific group of telephones, through the
telephone speakers. Zone 0 pages all zones.
1. Enter FEATURE 61.
2. Press 0 to 6 to page a specific zone.
External page
1. Enter FEATURE 62.
Internal and external page
Make a page announcement through both your telephone speakers and an external
loudspeaker system. Zone 0 pages all zones.
1. Enter FEATURE 63.
2. Press 0 to 6 to page a specific zone.
Monitoring Hunt Group calls
Monitor external Hunt group calls from a Silent Monitor Supervisor terminal.
1
Enter FEATURE *550.
2
Enter the Silent Monitor password. (Default: SILENT (745368))
3
Enter the DN for the Hunt group member you want to monitor.
If there is an active external Hunt group call occurring at that telephone, you will be conferenced
into the call.
The display commands under the display prompts allow you to use the display keys to break into
the call or exit and move to another DN.
Hospitality services
If you are using your system to support the Hospitality services, you can set both administration
and alarm information from your telephones. Refer to the Hospitality Features Card for a detailed
description about how to use this feature.
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Using telephone features
23
Scheduling services
If your system has different call privileges for different times of day or of the week, you can
manually set the schedules.
Note: You require a password to set Routing or Restriction services schedules.
Service
Schedules
Show service schedules.
Enter FEATURE 870 on a control set to display the services that are currently active.
Ringing service From a control set, turn on one of six schedules for alternative ringing/call answering
arrangements from a designated control telephone.
1. Enter FEATURE 871.
2. Use NEXT to scroll to the schedule you want to active. On one-line display
telephones, press #.
3. Press OK to select the schedule.
4. Press QUIT to exit. (On one-line display telephones, press RLS).
Cancel feature: FEATURE #871
Services that turn on automatically have an asterisk (*) appearing before the name on
the display. You cannot manually activate or cancel scheduled services. However, you
can override a schedule service by manually activating another schedule.
Restriction
services
From a control telephone, turn on one of six services for restrictions on particular lines
or telephones from a designated control telephone. You will be required to enter a
password.
1. Enter FEATURE 872.
2. Enter the Service Control password.
3. Use NEXT to scroll to the schedule you want to active. On one-line display
telephones, press #.
4. Press OK to select the schedule.
5. Press QUIT to exit. (On one-line display telephones, press RLS).
Cancel feature: FEATURE #872.
Routing
services
From a control telephone, turn on one of six services for routing on particular lines or
telephones from a designated control telephone. You will be required to enter a
password.
1. Enter FEATURE 873.
2. Enter the Service Control password.
3. Use NEXT to scroll to the schedule you want to active. On one-line display
telephones, press #.
4. Press OK to select the schedule.
5. Press QUIT to exit. (On one-line display telephones, press RLS).
Cancel feature: FEATURE #873
Telephony Features Handbook
24
Using telephone features
Call display services
The following features are available only if you subscribe to Call Display services from your local
telephone company. Your telephone must have a one or two-line display to view these features.
Autobumping
Have the system automatically delete the oldest log item from a full Call Log, so that a
new log item can be stored.
Activate feature: FEATURE 815
Cancel feature: FEATURE #815
Call Duration
Timer
Briefly display the approximate length of your current or most recent call.
Call Display
Information
Display the name, number or line name of a ringing or held call.
Activate feature: FEATURE 77
Activate feature: FEATURE 811
Press # to move through the information displays.
Call Log
Display items in your call log
Activate feature: FEATURE *84
Icons refer to specific information:
(underline) identifies a new item
(handset icon) identifies answered calls
(globe icon) identifies long distance calls
(forward slash) identifies that the information has been shortened
To view your Call Log:
1. Press * to view old items.
Press # to view new items.
Press 0 to return to the last viewed item.
2. Press # and * to move through your items.
3. Press volume button to view more information on an item.
To erase a Call Log entry:
1. Press HOLD while viewing an item.
To return a call from your Call Log:
1. Display the desired number on your telephone.
2. Edit the number, if required. You can add numbers for long distance dialing or line
pool access or remove numbers by toggling with the volume button.
3. Press a line button.
4. Lift the handset.
P0993136 02
Using telephone features
Call Log options
25
Select the type of calls that will automatically be stored in your Call Log.
Activate feature: FEATURE *84
Press # to see the next setting. Press HOLD to select the displayed setting.
Call Log
password
Program a four-digit password for your Call Log.
Activate feature: FEATURE *85
To remove a forgotten password, talk to your System Administrator.
Logit
Store caller information for your current call in your Call Log.
Activate feature: FEATURE 813
Static time and
date
Change the first line of the display to the current time and date.
Time
Briefly display the time and date while you are on a call.
Activate feature: FEATURE 806
Cancel feature: FEATURE #806
Activate feature: FEATURE 803
MCID
(ETSI ISDN feature) Record caller information at the central office from which the
line was assigned.
Press FEATURE 897 during call or within 30 seconds after the caller hangs up (times
may vary on different networks), but before you hang up
This feature only works if the incoming calls were received over ETSI ISDN lines
with the feature active from the service provider, and the feature is activated in system
programming. Check with your system administrator.
Telephony Features Handbook
26
Using telephone features
ATA extension features
The Analog Terminal Adapter (ATA) connects a digital telephone port to a standard analog voice
device. It is most commonly used to attach to a single-line telephone or a data communication
device such as a modem or facsimile machine. Instead of using the feature key, use the link key
(LINK) to envoke features on the system. Refer to the list below for the specific key sequence.
Refer to the ATA Terminal Feature Card for detailed information.
Feature
To activate
Alternate line
LINK 2
Call Forward
(local system)
LINK *4
Call Forward
(external system)
LINK *4
<dialed #>
LINK 2
Call parking
LINK *74
Recall
LINK *71
Call pick-up
(Directed)
LINK *76
Pause
LINK *78
Call pick-up
(Group)
LINK *75
Timed release
LINK *72
Call Queuing
LINK *801
Restriction
override
LINK *68
Call Waiting
LINK *801
Ring Again
LINK *2
Camp-on
LINK *82
Saved Number
Redial
LINK *67
Conference call
LINK *3
Send Message
LINK *1
Hold Call
(Exclusive)
LINK *79
StarTalk or
Norstar Voice
Mail
Hold Call
(Public)
LINK 2
Access mailbox
LINK *981
Last Number
Redial
LINK *5
Leave a
message
LINK *980
Line Pool
selection
LINK *64
System Speed
Dial
LINK *0
Tones
LINK *809
Page
To cancel
Feature
To activate
Priority Call
LINK *69
LINK #4
Privacy control
LINK *83
LINK #4
Reach through
General
LINK *60
Transfer
LINK *70
Intercom
LINK *61
Trunk Answer
from any
telephone
LINK *800
External
LINK *62
Voice Call
LINK *66
Intercom/
External
LINK *83
P0993136 02
To cancel
LINK #2
LINK #1
LINK #809
Using telephone features
27
IP telephone-specific features
The Nortel IP telephony sets (i2004, i2002) and the i2050 Software Phone can access the features
described above, with the exception of voice call.
In addition, the IP telephones have two additional IP-specific features:
Features
display menu
Hot desking
Access a display list of features, including hot desking.
1. Enter FEATURE *900 or press the Services button.
2. Use the Page+ and Page- display keys to scroll to the feature you want.
3. Press Select.
4. Enter any information required to activate the feature, as normal.
The features that appear on this list are configured by your system manager.
Temporarily transfer your IP telephone configuration to another IP telephone.
Set up password and activate feature on the originating:
1.
2.
3.
4.
5.
6.
Enter FEATURE *999.
Press ADMIN.
Enter a new password, or change an existing password, and press OK.
Confirm the password, and press OK.
Allow/disallow hot desking, as required by pressing CHANGE.
Press QUIT to exit.
Using hot desking:
1.
2.
3.
4.
At the telephone you will be using to answer diverted calls, enter FEATURE *999.
Press DIVERT.
Enter the DN of the telephone you want to divert to this telephone.
Enter the password of the diverted telephone.
The buttons on your telephone will mimic the buttons on the diverted set. The
diverted telephone indicates that it has been diverted, and it cannot be used until
hot desking is cancelled.
Cancel hot desking
You can cancel hot desking from either telephone.
(Note: Ensure that the telephone is on-hook before cancelling hot desking).
The diverted telephone displays a CANCEL prompt.
OR, on the live telephone:
1. Access FEATURE *999.
2. Enter the password.
3. Press CANCEL.
Reset password
If you forget your password, or if the IP telephone is given to a new user, ask your
system administrator to reset the hot desking password.
Telephony Features Handbook
28
Display prompts and messages
Display prompts and messages
Use this section to find the explanation for the prompts you see on your telephone. The following
tables show what the display reads, and then provides a description of the message, and/or the
required action.
•
“Common display prompts” on page 28
•
“Viewing active services” on page 44
•
“Call log prompts” on page 45
Common display prompts
These prompts can appear during general call features:
Common display prompts:
Display prompt
Description of error or action
Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number
§
This indicates a long distance call. (May be available with Call Display
services.)
01:9___
Speed dial: Continue entering the number you want to program. You can
change the number by pressing BKSP or the volume bar. When you are
finished, press HOLD or OK.
CANCL
BKSP
OK
3 parties only
Conference call: You are trying to add a fourth party to your conference call,
or to join two conferences together.
Release one call from the conference before adding another, or keep the
two conferences separate.
NNN 02:47
Call duration timer: The display shows the last call you made, or the total
elapsed time in minutes and seconds on a current call.
XXX
Button inquiry: The display shows the number and name of the line. Press
SHOW to view the redirection status of the line.
<LINENAME>
SHOW
NNN
NEXT
OK
<SETNAME>
VIEW‚
NNNNNNNNNNNNN...
VIEW‚
P0993136 02
OK
Button inquiry: The display shows the directory number of the telephone,
and the assigned name. Press NEXT to see the first line assigned to ring at
the intercom button.
Press # or press VIEW‚ or ·VIEW to view a number that is too long to fit on
the display. Press OK when you have finished.
Display prompts and messages
29
Common display prompts: (Continued)
Display prompt
Description of error or action
Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number
NNN>SSS
CANCL RETRYJOIN
NNN DND
Transfer: You are talking to the person you want to transfer the call to. Press
RETRY if you decide to transfer the call to another person. Press RLS or
JOIN to transfer the call.
Camp-on: The person to whom you redirected a call has Do Not Disturb
active. The call has come back to you. Press the CALLBCK button or the line
button to reconnect to the call. On T7100/M7000 telephones, just pick up the
handset.
CALLBCK
NNN no reply
Transfer: The person to whom you tried to transfer a call did not answer.
Press CALLBCK or the flashing line button to reconnect to the call. On
T7100/M7100 telephones, lift the handset to reconnect.
CALLBCK
NNN>SSS
– You are receiving an internal call from extension NNN forwarded by
extension SSS
– You have an Answer button for extension SSS and an internal call from
NNN is ringing on SSS.
NNNNNNNN
This prompt remains on your display while you are on a call you have dialed.
To transfer the call, press TRANSFR.
TRANSFR
NNN
You are connected to an internal call. Press TRANSFR to transfer the call.
TRANSFR
NNNïï ï ï ï
The telephone you have called has no internal lines available.
PRIORITYLATER
– Press LATER to use the Ring Again or Message features.
– Press PRIORITY to make a priority call.
Priority call: The telephone you want to transfer to is busy.
NNN calling
You are receiving a call from extension 221.
NNN___
Continue entering digits. Press BKSP to delete incorrect digits.
QUIT
BKSP
OK
Press # or OK when you have finished.
auto dial: Continue to enter digits until the number is complete. Press the
volume bar or BKSP to erase an incorrect digit.
Press HOLD or OK when you finish.
Telephony Features Handbook
30
Display prompts and messages
Common display prompts: (Continued)
Display prompt
Description of error or action
Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number
Silent monitor: While a call is being monitored, you can choose to:
OTHER JOIN
EXIT – move to another Hunt group member (OTHER)
– join the current conversation (JOIN)
– exit the silent monitoring (EXIT)
Silent monitor: When you join a monitored call, you can choose to:
OTHER LEAVE
EXIT – move to another Hunt group member (OTHER)
– mute your telephone out of the current conversation (this does not
disconnect silent monitoring) (JOIN)
– exit the silent monitoring (EXIT)
Access denied
Programming is busy, or the feature you are trying to use is not compatible
with the configuration of the telephone or line.
Silent monitor: You tried to start a monitoring session on a telephone that
does not support the feature.
Already joined
Your telephone is connected to the telephone you are trying to call. Check
your active line buttons, and return to that call.
Pickup group: You are connected to the telephone that made the call you
are trying to pick up. This display appears if you are on a call to a colleague,
your colleague dials the number of a telephone in your pickup group, and
you try to pick up that call.
Already parked
Call park: The person you were talking to has parked your call. You cannot
park the same call.
Autodial full
Auto dial: The memory allocated to auto dial numbers in your system is full.
Button erased
Auto dial: While programming external auto dial, you erased the button by
pressing HOLD or OK before entering any digits.
Call NNN?
You have received a Ring Again offer from a call to an internal telephone.
Press the flashing internal line button or YES to call the number again. On
T7100/M7100 telephones, just lift the handset. Otherwise, press NO or wait
30 seconds for Ring Again to expire.
YES
NO
Calling NNN
PRIORITY
LATER
Wait for the telephone to be answered. If no one answers, press LATER to
use the Ring Again feature or Message feature, or press PRIORITY to make
a priority call.
Priority Call: You initiated the Priority call transfer to this local.
P0993136 02
Display prompts and messages
31
Common display prompts: (Continued)
Display prompt
Description of error or action
Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number
Call blocked
Priority call: You tried to place a priority call to another telephone in your
system. The person you called has blocked your call.
Camped:
The person at extension NNN has not answered the camped call. The call
has come back to you. Press the line button or CALLBCK to reconnect to the
call. On T7100/M7100 telephones, just pick up the handset to reconnect to
the call.
NNN
CALLBCK
Camp denied
Camp-on: You have tried to camp an internal call. You can camp external
calls only.
Camp to:
Camp-on: Dial the number of the internal telephone to which you want to
camp the call.
CANCL
Cancel denied
Message: You entered an invalid number when trying to cancel a message.
Can't ring again
You cannot use Ring Again on your current call. You can use Ring Again
while you have a busy signal on an internal call or line pool request or while
an internal call is ringing.
Cleared>LINENAM
Message: You cleared an external message from your message waiting list.
The message exists in your message center until you erase it there.
NEXT
Conference busy
You have tried to make a conference call, but your system is handling the
maximum number of conference calls.
Denied in admin
You are trying to use a feature, but do not have access to it under
administration.
Last Number redial: The Last Number is not allowed.
Dial voice call
Voice call: Dial the internal number or press the internal auto dial button of
the person you want to speak to.
DND from NNN
Prime telephone: The person at telephone NNN has forwarded a call to you
using Do Not Disturb.
DND transfer
Prime telephone: The system has transferred a call to you from a telephone
with Do Not Disturb turned on.
Telephony Features Handbook
32
Display prompts and messages
Common display prompts: (Continued)
Display prompt
Description of error or action
Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number
DN: Idle
Silent monitor: The current call on the telephone you are monitoring is either
not a Hunt Group call, or the call came in on a line key on that telephone.
Note: You should not assign lines which are assigned to the hunt group to
individual hunt group members
DRT Line001
Prime telephone: No person answered this call so the system transferred it
to you.
Do not disturb
The telephone you are calling has Do Not Disturb turned on. Press LATER to
use the Ring Again or Messages features, or press PRIORITY to make a
priority call.
PRIORITY
LATER
Priority Call: The telephone you want to transfer to has Do Not Disturb
active.
Do not disturb
CANCL
RETRY
JOIN
Transfer: The person to whom you tried to transfer a call has Do Not Disturb
active on their telephone.
– Press JOIN to transfer the call.
– Press RETRY to transfer the call to another person.
– Press CANCL or the flashing line button to reconnect to the call.
– On T7100/M7100 or NetVision telephones, use feature code
FEATURE #70 to cancel the call.
Enter code:
Feature button: If you are checking a speed dial button, enter the two-digit
speed dial code that you want to check.
Enter digits
Auto dial: Enter the number you want to program, selecting the line first, if
necessary, exactly as if you were making a call.
QUIT
OK
Speed dial: Enter the telephone number you want to program exactly as if
you were dialing it normally. When you are finished, press HOLD or OK.
Enter zone:___
Page: Enter the required page zone number (0- 6) or press ALL.
ALL
Exchanged
Move button: The two buttons you selected have exchanged position.
Expensive route
You have dialed a number, but the least expensive route programmed for
the system is busy. Unless you release the call, the number goes through on
a more expensive route.
P0993136 02
Display prompts and messages
33
Common display prompts: (Continued)
Display prompt
Description of error or action
Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number
Feature button: Enter the feature code, or press RLS or QUIT to end
programming or CLEAR to clear the numbers entered. The system accepts
the entry when you enter a valid feature code.
F__
QUIT
CLEAR
Feature button: Press FEATURE and enter the feature code you want to
assign to the button. Check that the code is valid.
Feature code:
QUIT
Feature moved
Feature button: You have programmed a button with a feature programmed
on another button. The feature has moved to the button you just
programmed. The original button is now blank.
<Feature name>
Button inquiry: The name of the feature assigned to a button appears on the
display when you press the button. Press # or SHOW for additional
information.
SHOW
OK
Feature timeout
You took more than 15 seconds to press a button in response to a display.
Forward>NNN
Call forward: Your calls are being forwarded to telephone NNN.
CANCL
Forward denied
Call forward: There are several reasons why you can get this message. For
example, you cannot forward your calls to a telephone that has Call Forward
programmed to your telephone.
Hidden number
The last number you dialed or the number you saved for Saved Number
Redial was a speed dial number that displayed a name instead of the
number. You dialed the number correctly, but it is not visible.
Hold or release
While on a call, you must either release the call or put the call on hold before
you can program a feature button.
SWCA: The requested SWCA code already has a call parked on it. Choose
another key position.
Inactive feature
You entered the feature code for an application that is disabled.
Incoming only
The line you are trying to use to redirect calls is for incoming calls only.
Select an outgoing line.
Intercom #: ___
Auto dial: Enter the internal telephone number you want to program.
QUIT
Telephony Features Handbook
34
Display prompts and messages
Common display prompts: (Continued)
Display prompt
Description of error or action
Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number
Intercom
Line redirection: You selected the intercom button as the facility on which to
place the call. Enter a line pool code or a destination code.
In use:XXX
You tried to program redirection while the feature is in use. Only one person
can program line redirection at a time.
SWCA: The requested SWCA code is being used by telephone XXX.
Choose another key position.
Message: You are trying to call from your message waiting list. The line that
you are trying to use is in use by the identified user in your system.
Invalid code
You entered an invalid feature code.
Speed dial: You have entered a code outside the code range (01-70 for
system, 71-94 for user-based speed dials).
Invalid location
Move button: You tried to move a line to a button that cannot be a line
button, such as an intercom button, Handsfree/Mute button, or an answer
button.
Invalid number
You entered an invalid line pool code or an invalid destination code.
Auto dial: You are programming an internal auto dial button and have
entered a number that is not an internal number on your system. Enter a
valid internal number. If the number you are entering is a destination code,
use external auto dial.
Call park: You have entered an invalid retrieval code.
Invalid number
CANCL
RETRY
Invalid number
Observe
Transfer: You entered an invalid internal number. Press RETRY and enter
the number again. On T7100/M7100 or NetVision telephone, use the
FEATURE #70 feature code to cancel the call, and then retry.
Silent monitor: The DN you entered is invalid for your system. Press
Observe to enter another hunt group telephone.
Invalid zone
Page: You have entered a page zone code that is not between 0 and 6.
LineXXX 01:45
Call duration timer: You parked your last call. You cannot see the length of
time a call was parked.
LineXXX>YYY
You are receiving an external call forwarded from extension YYY, or you
have an answer button for extension YYY and an external call is ringing on
that telephone.
P0993136 02
Display prompts and messages
35
Common display prompts: (Continued)
Display prompt
Description of error or action
Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number
LineXXX>YYY
Transfer: Press JOIN to transfer the call on line XXX to telephone YYY.
Press RETRY if, after talking to the person at extension YYY, you decide to
JOIN
transfer the call to another person.
CANCL RETRY
LineXXX
NNN
Conference call: You are on a conference with the two lines or telephones
shown. You can drop out of the conference and leave the other two parties
connected (Unsupervised Conference) by pressing TRANSFR or entering the
Transfer feature code.
TRANSFR
You are connected to an external call. Press TRANSFR to transfer the call.
Enter the digits of the number you want to dial.
LineXXX
TRANSFR
LineXXX callback
Prime telephone: A person camped, parked or transferred a call on line
XXX, but no one has answered the call. Press CALLBCK or the line button to
connect to the call.
CALLBCK
Line XXX hung up
Transfer: The external caller you were transferring hung up before the
transfer was complete.
Camp-on: A call you camped has come back to you, but the caller hung up
before you can reconnect.
LXXX:LINENAMVMsg
NEXT
CALL
CLEAR
Message: You are viewing your message list. The display shows the
number and name of the line used for your message.
LineXXX>LineYYY
Prime telephone: The call coming in on line XXX for target line YYY has
come to you because Line YYY is busy.
LineXXX to prime
Prime telephone: There is no telephone that can receive a call on line XXX
so the system has transferred it to you.
LineXXX
transfer
Another user in the system is transferring a call to you on line XXX.
LineXXX
waiting
A camped call is waiting. Press the line button or use Call Queuing to
answer the call. Press HOLD if you have T7100/M7100 telephones.
Line denied
You selected a line that is private to another telephone.
Trunk Answer: You have tried to pick up a call on a private line.
Line in use
The line is in use. Make the call using normal methods or wait until a line is
free.
Telephony Features Handbook
36
Display prompts and messages
Common display prompts: (Continued)
Display prompt
Description of error or action
Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number
Line Redirection
QUIT
ADD
REMOVE
Messages & Calls
MSG
Line redirection: Press * or ADD to begin redirection. Press # or REMOVE to
cancel a previous redirection.
Message: You have one or more messages and one or more new Call Logs.
Press FEATURE 806 to change the first line of the display to the current
time and date.
CALLS
Make calls first
The feature you tried to use requires you to be on an active call at your
telephone. This prompt also appears when information about a call is
cleared by a system reset.
Message denied
Message: You tried to send a message to an invalid internal number or to a
telephone that is out of service.
Message list
Message: SHOW appears when you have remaining messages. Press SHOW
to review messages you have sent. Press ADD to send a new message.
SHOW
ADD
EXIT
Message to:
Message: Enter the internal number of the telephone to which you want to
send a message.
Microphone muted
Voice call: Your handsfree microphone is on the mute setting. Press the
button labeled Handsfree/Mute or pick up your handset to respond to the
voice call.
MONITOR
Silent monitor: If you make a mistake entering a DN number, press RETRY
and re-enter the number. If the number you entered is correct, press OK.
RETRY
OK
Move line from:
Move button: Press the button of the line you want to move. Press
QUIT
FEATURE or QUIT when you have finished moving lines.
Move line to:
QUIT
Needs Handsfree
P0993136 02
Move button: Press the button you want to move the line to. Neither of the
buttons is erased. The lines, or the line and feature, switch places.
Silent monitor: You entered the silent monitor feature code without picking
up the handset, and the telephone does not support Handsfree operation.
Display prompts and messages
37
Common display prompts: (Continued)
Display prompt
Description of error or action
Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number
No avail SWCA
SWCA: The FEATURE *520 request was unsuccessful, either because the
telephone has no associated SWCA keys, or all the SWCA keys for that
telephone are associated with other calls.
Note: If the call is an internal call and the destination set has a SWCA
associated with the call, and if the originating set requests that the call gets
associated with a different SWCA, then the destination telephone transfers
the call to the new SWCA position. If the destination telephone does not
have a button programmed for the new SWCA position, the call disappears
from all SWCA button appearances and can only be retrieved by entering
the corresponding SWCA code.
No button free
You tried to make, receive or pick up a call when no line button was
available. Some features require you to have a button free. Releasing calls
can free up line buttons.
Message: You have no line button free with which to reply to a message.
No call to park
Call park: You have tried to use Call Park with no active call on your
telephone. If the call you want to park is on hold, reconnect to the call before
you park it.
No call on: 101
Call park: There was no call on the retrieval code (101-125) that you
entered.
No calls waiting
You tried to use Call Queuing but no call was ringing at your telephone.
SWCA: The FEATURE *537 or FEATURE *538 request was used, but
there are no calls parked on any of the assigned buttons on your telephone.
No free lines
All the lines or line pools available to the telephone are in use. This prompt
also appears when you try to dial an external number or use a feature that
conflicts with the lines, line pools or prime line used by the telephone. Your
installer must correct this situation.
No last number
You have not dialed an external telephone number since the last power
interruption or system reset.
No line to use
Line redirection: You have one external line on your telephone, but you need
a second line to perform line redirection. Redirect your external line using a
line pool as the outgoing line.
No line selected
Auto dial or Speed dial: The telephone is set up to dial an external number
on a prime line but the telephone does not have a prime line. Your installer
must correct this situation.
Telephony Features Handbook
38
Display prompts and messages
Common display prompts: (Continued)
Display prompt
Description of error or action
Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number
No line selected
There is no call ringing at your telephone. If you have a flashing line button
but your telephone is not ringing, press the line button to answer the call on
that line.
No number saved
Saved number redial: You have tried to save the number of an incoming call.
You can only save numbers that you have dialed.
No number stored
Speed dial: There is no number stored on the speed dial code you have
dialed.
Message: There has been no number programmed for the message center.
Contact your voice messaging service provider.
No voice call
Voice call: The telephone receiving the call cannot accept voice calls for one
of the following reasons:
– the telephone is active or ringing with another call
– Call Forward is on
– Do Not Disturb is on
– Voice Call Deny is on
– it is not a Business Communications Manager telephone
– Your call continues as a normal ringing call.
Not available
You tried to use a feature that is currently not available from your system.
Transfer: The telephone where you directed a call is not in service or is or
unavailable. The call returns to your telephone.
Not HG member
Observe
Silent monitor: The DN you entered is not a Hunt Group member. Press
Observe to enter another hunt group telephone.
Not in service
Call forward: Two or more telephones are linked in a forwarding chain, and
one is out of service or used for programming.
Not in service
Transfer: The telephone to which you are trying to transfer a call is out of
service.
CANCL
RETRY
Not in service
CALLBCK
P0993136 02
Camp-on: The telephone to which you have camped a call is out of service
or is used for programming. The call has come back to you. Press CALLBCK
or the line button to reconnect to the call. On T7100/M7100 telephones, just
pick up the handset to reconnect with the call.
Display prompts and messages
39
Common display prompts: (Continued)
Display prompt
Description of error or action
Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number
Not in Service
Silent monitor: The DN you entered did not respond to the system. Press
Observe to enter another hunt group telephone.
Observe
Not Supported
Silent monitor: The DN you entered belongs to a portable telephone or an
ISDN terminal. Press Observe to enter another hunt group telephone.
Observe
On another call
The telephone you have called is on another call. Press LATER to use the
Ring Again or Message features.
LATER
On another call
PRIORITY
Priority call: The telephone you want to transfer to is on another call.
LATER
On hold: LINENAM
You have placed one or more calls on hold. The name of the line held the
longest appears on the display.
Outgoing line
Line redirection: You are trying to redirect a line and the line you have
selected is the outgoing line you have selected as a destination. You cannot
redirect a line to itself. Select another line.
Paging ALL
Page: You are making a page. The display shows the page zone you have
selected. Press FEATURE or RLS when finished.
Paging busy
Page: A page is being made in the page zone you have requested.
Page choice:
Page: Select the type of page you want.
SETS
SPKR
BOTH
Page timeout
Page: The time allocated for paging has expired.
Parked call
No one answered the call you parked. The call returns to you.
CALLBACK
Park denied
Call park: You have tried to park a conference call. Split the conference and
park the calls separately. The person who retrieves the calls can reconnect
the conference.
Telephony Features Handbook
40
Display prompts and messages
Common display prompts: (Continued)
Display prompt
Description of error or action
Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number
Parking full
Call park: All available retrieval codes are in use. Transfer the call or take a
message instead.
SWCA: No park resources, out of the 27 that are available on the Business
Communications Manager, are free. Wait for one to become free, and then
try again.
Parked on: n02
PAGE
Pickup:
EXIT
Call park: Record the code shown (n01-n25). Use Page (FEATURE 60) or
press PAGE to announce the call and its retrieval code.
Pickup group: Enter the internal number of the telephone that is ringing. You
can use an internal auto dial button to do this.
If you decide not to answer a ringing call after you have activated Directed
Pickup, press FEATURE.
Pickup denied
Pickup groupers is no call to pick up, or the call has been answered or you
have tried to pick up a call on a person’s private line.
Trunk Answer: The call that is ringing is on a line that is not in a Ringing
Service.
Pick up receiver
You have used the Call Queuing feature without picking up the handset.
Auto Handsfree is not assigned to your telephone. You must use the
handset or press the handsfree button to answer a call.
Please wait
Priority call: The party you are calling has eight seconds to decide to accept
or reject your priority call.
Pool code: ___
Line redirection: Enter a valid line pool access code.
QUIT
Press a button
Auto dial: Press the memory button you want to program.
QUIT
Button inquiry: Press the button you want to check. Press FEATURE or
EXIT when finished.
Press a line
Move button: The button you are trying to move is not a line button. If you
are trying to switch a line and a feature, move the line to the feature button
and not the feature button to the line.
Press held line
Conference call: You have activated the Conference feature with one call
active and another on hold. Press the held line to bring that person into the
conference.
P0993136 02
Display prompts and messages
41
Common display prompts: (Continued)
Display prompt
Description of error or action
Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number
Program and HOLD
Auto dial: Enter the number you want to program on the button, then press
HOLD.
Speed dial: If you want to program a line or line pool selection for this speed
dial number, select the line or line pool. If not, enter the telephone number
exactly as if you were dialing it normally. When you are finished, press
HOLD.
Program and OK
QUIT
OK
Enter the number you want to program on the button, then press HOLD or
OK. You can include a line or line pool selection in an auto dial sequence by
selecting the line before entering any digits.
Speed dial: If you want to program a line or line pool selection for this speed
dial number, select the line or line pool. If not, enter the telephone number
you want to program exactly as if you were dialing it normally. When you are
finished, press OK.
Programmed
The number is correctly stored on the button.
Priority> NNN
You are receiving a priority call. If you are on another call, tell the person you
are speaking to that you are about to put the call on hold. Press the flashing
line indicator of the priority call or wait until the call connects automatically
(in eight seconds). The priority call goes through after you hear the next
beep. Your active call is on Exclusive Hold. It reconnects automatically when
the priority call ends (unless you transfer the priority call, in which case you
must press the line button of your original call to reconnect). Use DND
(FEATURE 85) or press BLOCK to reject a priority call.
BLOCK
Priority denied
Priority call: The telephone you are calling is receiving a priority call at the
same time or cannot receive priority calls.
Redir by NNN
OVERRIDE
Line redirection: You have tried to redirect a line, but another person has
redirected that line. Press * or OVERRIDE to override the previous
redirection and redirect the line.
Redirect denied
Line redirection: You can redirect calls only on individual lines.
Release a call
You have no free line available to receive a call. Release one of your current
calls and try again to answer the incoming call.
Camp-on: The line that the camped call is on is in use or that line does not
appear at your telephone. Release the line or release an internal line.
Telephony Features Handbook
42
Display prompts and messages
Common display prompts: (Continued)
Display prompt
Description of error or action
Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number
Release calls
You tried to use a feature while you were on a call or had calls on hold.
Release the call or calls, before using the feature.
Silent monitor: You entered the silent monitor feature code on a telephone
that already has an active call. To continue, you will have to put that call on
hold, or release it.
Restricted call
The destination you selected for line redirection is restricted.
System programming has a restriction configured for the call you are trying
to make, such as time-of-day restrictions for some calls.
Transfer: You cannot transfer the call because of telephone or line
restrictions.
Restricted call
CANCL
RETRY
Ring Again?
YES
NO
Press YES to use Ring Again. Press NO to send a message.
EXIT
Select a line
Either you have no prime line, or the prime line is in use, or the line
programmed for an auto dial number, speed dial number, or Hotline is in
use. Select a line and dial again.
Speed dial: There is no line related with the speed dial number you are
trying to use. Select a free external line or line pool and enter the speed dial
feature code again.
Select line out
Line redirection: Select the line used to redirect calls out of the system.
QUIT
Select line(s)
QUIT
Line redirection: Press the lines to redirect. To release a line selection, press
the line to redirect again. Press ALL to redirect all your lines.
ALL
Cancel redirection: Press the lines that no longer need redirection. The lines
light up when pressed. After you cancel redirection for a line you cannot
restore it by pressing the line again. Press ALL to cancel redirection for all
your lines. When finished, press HOLD or OK.
Select line(s)
ALL
OK
Line redirection: Continue to press the lines to redirect. Press HOLD or OK
when finished.
Cancel redirection: Continue to press the lines that no longer need
redirection. Press HOLD or OK when finished.
P0993136 02
Display prompts and messages
43
Common display prompts: (Continued)
Display prompt
Description of error or action
Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number
Send message?
YES
Press YES to send a message. See Messages.
NO
Set locked
You cannot use the feature you selected because your telephone is locked.
Start of list
Message: You are at the beginning of your list of messages. Press NEXT to
move through your messages.
NEXT
Still in trnsfer
CANCL
RETRY
Supervisor
Transfer: Complete the transfer in progress before you access a new
feature, answer another call or select an outgoing line.
Silent monitor: The DN you entered belongs to another Supervisor. You
cannot monitor SM supervisor telephones. Press Observe to enter another
hunt group telephone.
Observe
Their list full
Message: You are trying to send a message to a user whose message
waiting list is full.
Transfer denied
Transfer: Your transfer does not function for one of these reasons:
CANCL
– All the resources needed to perform a transfer are in use. Try again later.
RETRY
– You have tried to transfer an external call to another external party. Some
restrictions apply.
– You cannot transfer your conference call.
Transfer to:2___
CANCL
RETRY
Transfer: Press RETRY if you entered the wrong internal number or if the
person to whom you are transferring the call is not available. On T7100/
M7100 or NetVision telephones, use the FEATURE #70 feature code to
cancel the call, and then retry.
Unequipped line
Line redirection: The line you are trying to redirect cannot be redirected
because the hardware does not support redirection.
Unknown number
Speed dial: The system cannot dial the number stored. Reprogram the
number.
Use line pool?
You received a Ring Again offer for a line pool. Press the flashing internal
line button or YES to use the line pool. On T7100/M7100 telephones, lift the
handset. Otherwise, press NO or wait 30 seconds for the Ring Again offer to
expire.
YES
NO
Telephony Features Handbook
44
Display prompts and messages
Common display prompts: (Continued)
Display prompt
Description of error or action
Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number
Voice call
Voice call: The line is open for you to speak.
Your list full
Message: You tried to send a message but your list of sent messages is full.
Cancel one of the messages you sent, if possible, or wait until you have
received a reply to one of those messages.
Your number
Silent monitor: You entered your own DN. Press Observe to enter another
hunt group telephone.
Observe
Viewing active services
These are the prompts you may get if you are viewing or changing your service scheduling.
Active services:
Display prompt
Description of error or action
<Sched> Restr'n
You are viewing the active services. Press # or NEXT to view the other
active services. Press RLS or EXIT to quit.
EXIT
NEXT
<Sched> Restr'n
QUIT
OK
NEXT
<Sched> Ringing
EXIT
NEXT
<Sched> Ringing
QUIT
OK
NEXT
<Sched> Routing
EXIT
NEXT
<Sched> Routing
QUIT
OK
P0993136 02
NEXT
The name of the current Restriction service schedule appears on the
display. Press # or NEXT to view the other Ringing service schedules.
Press HOLD or OK to select the required schedule.
You are viewing the active services. Press # or NEXT to view the other
active services. Press RLS or EXIT to quit.
The name of the current ringing service schedule appears on the display.
Press # or NEXT to view the other Ringing service schedules. Press
HOLD or OK to select the required schedule.
You are viewing the active services. Press # or NEXT to view the other
active services. Press RLS or EXIT to quit.
The name of the current Routing service schedule appears on the display.
Press # or NEXT to view the other Routing service schedules. Press
HOLD or OK to select the required schedule.
Display prompts and messages
45
Active services: (Continued)
Display prompt
Description of error or action
<Sched> until *
Press HOLD or OK to select this schedule, # or NEXT to view the next
available schedule, or RLS or QUIT to exit. If you select this schedule, it
remains active until the next automatic schedule begins.
QUIT
OK
NEXT
No services ON
Services
You have entered the Show services feature code and there is no active
service.
ON
LIST
There is a service active in your system. Press * or LIST to view the active
services.
Call log prompts
These are the prompts you may receive when you are viewing your call logs:
Call log prompts:
Display prompt
Description of error or action
1:Unknown name
The caller's name is not available.
1:Unknown number
The caller’s number is not available.
12:KATE SMITH
the colon indicates a new item.
NEXT
ERASE
MORE
12 KATE SMITH
NEXT
ERASE
the symbol indicates that the call was answered.
MORE
12 KATE SMITH
NEXT
ERASE
the symbol indicates a long distance call.
MORE
49/1234567890123
NEXT
ERASE
MORE
/ indicates the stored number was trimmed to its final 11 digits. Press the
volume bar or MORE to show additional information about the call.
Call(s) bumped
One or more log entries are deleted by the Autobumping feature while you
are viewing at the Call Log.
Hold or release
Hold or release your active call before entering Call Log.
Telephony Features Handbook
46
Report and record alarm codes
Call log prompts: (Continued)
Display prompt
Description of error or action
In use: SETNAME
The external line is in use.
Jan 4 9:00a
The repeat call counter, shown with time and date, indicates the number of
calls you have received from the same caller.
NEXT
3X
ERASE
Line061
NEXT
¯ 227
ERASE
Line061
NEXT
MORE
MORE
This call was logged manually.
¯Logit
ERASE
MORE
Line061
NEXT
This call was not answered.
ERASE
Messages & Calls
MSG
This call was answered at another telephone (227).
CALLS
MORE
There are one or more items in your message waiting list, and there are
one or more new items in your Call Log. Press FEATURE 806 to change
the first line of the display to the current time and date.
New calls begin
You have viewed your last old log item and now you can view your new log
items.
No info to log
No information is available for the call.
No log assigned
No log space has been assigned to the telephone.
No resume item
The resume item has been removed because of Autobumping, repeat call
update, or log reallocation while you are looking at the Call Log.
Report and record alarm codes
An alarm telephone display shows Business Communications Manager system alarm codes when
they occur. The installer assigns alarms to T7316 or M7324(N) two-line display telephones.
If an alarm message appears on the alarm telephone display it shows an Alarm number and a Time:
1
Record the alarm number and time.
2
Call your customer service representative and report the alarm code.
P0993136 02
Moving digital telephones
47
Moving digital telephones
You can move a Business Communications Manager telephone to a new location within the
system without losing its programmed settings. Set relocation (automatic telephone relocation)
must be enabled in system programming. This makes the internal numbers, autodial settings, and
personal speed dial codes remain with the telephone when it is unplugged.
Note: The set relocation feature applies to the digital telephones and ATAs only. IP
telephones, such as the i2004, i2002 and i2050, always retain their programming
regardless of where you move them on the LAN or WAN.
Automatic telephone relocation is disabled by default. Use the following procedure to enable set
relocation.
1
In the Unified Manager, click the keys beside Services, Telephony Services, General
settings.
2
Click the Feature settings heading.
3
In the Set relocation box, click Y.
After set relocation is enabled, unplug the telephone and plug it in again at another location. It may
take up to 45 seconds for the system to recognize the telephone.
Tips
Relocate existing telephones before new telephones are installed on the jacks that
connected the existing telephones. This allows the moved telephones to retain their
programming.
Plugging a new telephone into a jack from which another telephone was removed, before
the original telephone is reconnected to another jack, will result in the programming
transferring to the new telephone. In this case, when the original telephone is plugged into
another jack, it will receive default programming or the programming specifically entered
for the DN record that corresponds to the new jack.
When changing a telephone internal number (DN record), wait one minute automatic
telephone relocation.
When you relocate a telephone, the telephone must remain installed and connected in the
new location for at least three minutes for the programming relocation to be complete.
Moving the telephone again before the three-minute period may result in losing the
programming.
Telephony Features Handbook
48
Moving IP telephones
Moving IP telephones
IP telephones retain their DN when they are moved to a new location on the same subnet. The
following instructions apply to Nortel IP telephones.
To move an IP telephone without changing the DN:
1
Disconnect the power from the IP telephone or 3-port switch.
2
Disconnect the network connection.
3
At the new location, reconnect the network location and the power connection.
4
If the new location is on a different subnet, you will need to make the appropriate changes to
the telephone IP addressing. However, do not change the S1 IP address or the S2 IP address.
To move a Nortel IP telephone and change the DN:
1
Ask the system administrator to deregister the DN for your IP telephone.
This process is described in the IP Telephony Configuration Guide.
2
Disconnect the network connection and the power connection from the telephone.
3
Connect the telephone at the new location.
4
You may need to perform the installation procedure, or the system administrator may have set
the system to automatically assign a new DN. The detailed configuration procedure is
described in the IP Telephony Configuration Guide.
Keep DN alive
If you want to retain DN-specific features such as Call Forward No answer and Call Forward on
Busy if an IP telephone becomes disconnected, you must ensure that Keep DN alive is set to Yes in
the DN record for telephone. Check with your system administrator if you do not have access to
DN records on the Unified Manager. This process is detailed in the IP Telephony Configuration
Guide.
Warning: If the system is reset while an IP telephone is disconnected, the Keep DN alive
feature becomes inactive until the telephone is reconnected.
Note: When an IP telephone is disconnected, there is about a 40-second delay before the
system activates Keep DN alive during which incoming calls will either get a busy signal
or be rerouted to the Prime set, depending on how your system is programmed. The same
type of delay occurs when the IP telephone is reconnected to the system.
P0993136 02

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