Sandwich Merchandiser

MODELS SM27, SM27-2L, SM39, SM51, SM63, SM75

Installation & Operation Manual

Serial Numbers 122562 and Higher

Warranty Information

LIMITED ONE YEAR WARRANTY

BKI (The "Company") warrants to the original purchaser that at time of shipment from the

Company factory, this equipment will be free from defect in materials and workmanship. Written notice of a claim under this warranty must be received by the Company within ONE YEAR from the date of installation, but no longer than ONE YEAR AND THREE MONTHS from date of shipment from the factory. Defective conditions caused by abnormal use or misuse, lack of or improper maintenance, damage by third parties, alterations by unauthorized personnel, acts of

God, failure to follow installation and/or operating instructions, or any other events beyond the reasonable control of the Company will NOT be covered under this warranty. The obligation of the Company under this warranty shall be limited to repairing or replacing (at the option of the

Company) any part, with the exception of lamps, fuses, and glass (which are not covered under warranty), which is found defective in the reasonable opinion of the Company. Any part found defective by the Company will be repaired or replaced without charge F.O.B. factory,

Simpsonville, South Carolina or F.O.B. authorized BKI Distributor. The Company and/or its authorized representatives will assume the normal replacement labor expense for the defective part for the period of the warranty as stated above, excluding travel and/or other expenses incidental to the replacement of the defective part, where replacement work is performed during standard business hours and not subject to overtime, holiday rates, and/or any additional fees. IN

NO EVENT SHALL THE COMPANY BE LIABLE FOR LOSS OF USE, LOSS OF REVENUE OR

LOSS OF PRODUCT OR PROFIT OR FOR INDIRECT OR CONSEQUENTIAL DAMAGES

INCLUDING BUT NOT LIMITED TO, FOOD SPOILAGE OR PRODUCT LOSS. WARRANTY

DOES NOT COVER GLASS BREAKAGE. THE ABOVE WARRANTY IS EXCLUSIVE AND ALL

OTHER WARRANTIES, EXPRESS OR IMPLIED, ARE EXCLUDED INCLUDING THE IMPLIED

WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

REPLACEMENT PARTS

Any appliance replacement part, with the exception of lamps, fuses, and glass, which proves to be defective in material or workmanship within ninety (90) days of installation will be replaced without charge F.O.B. Factory, Simpsonville, SC or F.O.B. authorized BKI Distributor. The user shall have the responsibility and expense of removing and returning the defective part to the

Company as well as the cost of reinstalling the replacement or repaired part.

Sandwich Merchandiser Table of Contents

Table of Contents

Table of Contents .................................................................................................................................................... 1

Introduction.............................................................................................................................................................. 2

Safety Precautions ................................................................................................................................................ 2

Safety Signs and Messages ............................................................................................................................. 2

Safe Work Practices ......................................................................................................................................... 2

Safety Labels .................................................................................................................................................... 4

Installation................................................................................................................................................................ 6

Instructions For Shipping Damage........................................................................................................................ 6

Electrical Information............................................................................................................................................. 6

Important Installation Instructions ......................................................................................................................... 6

Operation.................................................................................................................................................................. 7

Models SM27, SM39, SM51, SM63, SM75........................................................................................................... 7

Controls and Indicators ..................................................................................................................................... 7

Unit Startup and Preheating.............................................................................................................................. 8

Unit Shutdown................................................................................................................................................... 8

Model SM27-2L ..................................................................................................................................................... 9

Controls and Indicators ..................................................................................................................................... 9

Unit Startup and Preheating............................................................................................................................ 10

Unit Shutdown................................................................................................................................................. 10

Temperature Adjustment..................................................................................................................................... 11

Operational Guidelines........................................................................................................................................ 11

Maintenance ........................................................................................................................................................... 12

Scheduled Maintenance...................................................................................................................................... 12

Troubleshooting................................................................................................................................................... 13

Repair .................................................................................................................................................................. 13

Lamp Replacement......................................................................................................................................... 13

1

Sandwich Merchandiser Introduction

Introduction

Congratulations! You have chosen a Sandwich Merchandiser that will give you many years of fine service from the original manufacturer, BKI.

The BKI name and trademark on this unit assures you of the finest in design and engineering — that it has been built with care and dedication — using the best materials available. Attention to the operating instructions regarding proper installation, operation, and maintenance will result in long lasting dependability to insure the highest profitable return on your investment.

PLEASE READ THIS ENTIRE MANUAL BEFORE OPERATING THE UNIT. If you have any questions, please contact your BKI Distributor. If they are unable to answer your questions, contact the BKI Technical Service Department, toll free: 1-800-927-6887.

Outside the U.S., call 1-864-963-3471.

Safety Precautions

Always follow recommended safety precautions listed in this manual. Below is the safety alert symbol. When you see this symbol on your equipment, be alert to the potential for personal injury or property damage.

Safety Signs and Messages

The following Safety signs and messages are placed in this manual to provide instructions and identify specific areas where potential hazards exist and special precautions should be taken. Know and understand the meaning of these instructions, signs, and messages. Damage to the equipment, death or serious injury to you or other persons may result if these messages are not followed.

This message indicates an imminently hazardous situation that, if not avoided, will result in death or serious injury.

This message indicates a potentially hazardous situation, which, if not avoided, could result in death or serious injury.

This message indicates a potentially hazardous situation, which, if not avoided, may result in minor or moderate injury. It may also be used to alert against unsafe practices.

This message is used when special information, instructions or identification are required relating to procedures, equipment, tools, capacities and other special data.

Safe Work Practices

Beware of High Voltage

This equipment uses high voltage. Serious injury can occur if you or any untrained or unauthorized person installs, services, or repairs this equipment. Always Use an

Authorized Service agent to Service Your Equipment.

2

Sandwich Merchandiser Introduction

Keep this manual with the Equipment

This manual is an important part of your equipment. Always keep it near for easy access. If you need to replace this manual, contact:

BKI

Technical Services Department

P.O. Box 80400

Simpsonville, S.C. 29680-0400

Or call toll free: 1-800-927-6887

Outside the U.S., call 864-963-3471

Protect Children

Keep children away from this equipment. Children may not understand that this equipment is dangerous for them and others.

NEVER allow children to play near or operate your equipment.

Keep Safety Labels Clean and in Good Condition

Do not remove or cover any safety labels on your equipment. Keep all safety labels clean and in good condition. Replace any damaged or missing safety labels. Refer to the Safety Labels section for illustration and location of safety labels on this unit.

If you need a new safety label, obtain the number of the specific label illustrated on page 4, then contact:

BKI

Technical Services Department

P.O. Box 80400

Simpsonville, S.C. 29680-0400

Or call toll free: 1-800-927-6887

Outside the U.S., call 864-963-3471

Be Prepared for Emergencies

Be prepared for fires, injuries, or other emergencies.

Keep a first aid kit and a fire extinguisher near the equipment. You must use a 40pound Type BC fire extinguisher and keep it within 25 feet of your equipment.

Keep emergency numbers for doctors, ambulance services, hospitals, and the fire department near your telephone.

Know your responsibilities as an Employer

• Make certain your employees know how to operate the equipment.

• Make certain your employees are aware of the safety precautions on the equipment and in this manual.

• Make certain that you have thoroughly trained your employees about operating the equipment safely.

• Make certain the equipment is in proper working condition. If you make unauthorized modifications to the equipment, you will reduce the function and safety of the equipment.

3

Sandwich Merchandiser

Safety Labels

Models SM27, SM39, SM51, SM63, SM75

Introduction

4

Sandwich Merchandiser

Model SM27-2L

Introduction

5

Sandwich Merchandiser Installation

Installation

Serious injury, equipment damage or death could result if attempting to install this unit yourself. Ensure that an authorized BKI service agent installs the unit.

Instructions For Shipping Damage

You are responsible for filing all freight claims with the delivering truck line. Inspect all cartons and crates for damage when they arrive. If there is damage noted to shipping crates or cartons, or, if a shortage is found, note this on the bill of lading (all copies) before signing.

If damage is detected when the equipment is uncrated, immediately call the delivering truck line and follow up the call with a written report indicating concealed damage to your equipment. Ask for an immediate inspection of your concealed damage item. Crating material MUST be retained to show the inspector from the truck line.

Electrical Information

Electrocution, equipment failure or property damage could result if an unlicensed electrician performs the electrical installation. Ensure that a licensed electrician perform the electrical installation in accordance with local codes, or in the absence of local codes, with the National Electrical Code, ANSI NFPA 70-20XX.

This unit, when installed by an authorized BKI service agent, must be wired for use in accordance with all applicable local, state, and federal codes. For specific electrical requirements and connections refer to the wiring diagram attached to the unit or provided in the Service Manual.

Important Installation Instructions

LEVELING THE UNIT: Your SM should be level for best operating results. The unit may be leveled by placing shims under the base. The shims must be made of metal or other non-combustible material. If you have any questions, please contact your BKI

Distributor. If they are unable to answer your questions, contact the BKI Technical

Service Department, toll free: 1-800-927-6887. Outside the U.S., call 1-864-963-3471.

COUNTERTOP INSTALLATIONS: To conform to NSF Standard 4, countertop models are designed to be sealed to the supporting surface using an NSF approved Silicone sealant. BKI recommends Dow Corning RTV # 732 Multi-purpose Sealant. If you have any questions, please contact your BKI Distributor. If they are unable to answer your questions, contact the BKI Technical Service Department, toll free: 1-800-927-6887.

Outside the U.S., call 1-864-963-3471.

This unit is designed for pre-packaged foods only. If you have any questions, please contact your BKI Distributor. If they are unable to answer your questions, contact the BKI

Technical Service Department, toll free: 1-800-927-6887. Outside the U.S., call 1-864-

963-3471.

6

Sandwich Merchandiser

Operation

Models SM27, SM39, SM51, SM63, SM75

Controls and Indicators

Operation

7

Sandwich Merchandiser Operation

Item # Description

1 TOP HEAT temperature control

2 TOP HEAT pilot light

Function

Controls the temperature of the ceramic heaters.

Cycles on and off to indicate when the ceramic heaters turn on and off.

3 BOTTOM HEAT temperature control

Controls the temperature of the heating element.

4 BOTTOM HEAT pilot light Cycles on and off to indicate when the heating element turns on and off.

5 LIGHTS ON/OFF Switch Controls power to the lights.

Unit Startup and Preheating

1. Connect the plug of the power cord into a receptacle that matchs the power rating specified on the rating tag. lights will cycle on and off to maintain proper sandwich warmer temperature.

3. Place the Sandwich Warmer LIGHTS ON/OFF switch to the ON (1) position. The switch should illuminate red.

4. Allow the equipment to preheat for 30 minutes before loading it with product.

Unit Shutdown

1. Unplug the power cord from the receptacle.

2. Allow the equipment to cool to room temperature.

8

Sandwich Merchandiser

Model SM27-2L

Controls and Indicators

Operation

9

Sandwich Merchandiser

Item # Description

1 Upper Sandwich Warmer

TOP HEAT temperature control

2 Upper Sandwich Warmer

TOP HEAT pilot light

3 Upper Sandwich Warmer

BOTTOM HEAT temperature control

4 Upper Sandwich Warmer

BOTTOM HEAT pilot light

5 LIGHTS ON/OFF Switch for Upper and Lower

Sandwich Warmer

6 Lower Sandwich Warmer

TOP HEAT temperature control

7 Lower Sandwich Warmer

TOP HEAT pilot light

8 Lower Sandwich Warmer

BOTTOM HEAT temperature control

9 Lower Sandwich Warmer

BOTTOM HEAT pilot light

10 POWER ON/OFF Switch

Operation

Function

Controls the temperature of the Upper Sandwich Warmer ceramic heaters.

Cycles on and off to indicate when the Upper Sandwich Warmer ceramic heaters turn on and off.

Controls the temperature of the Upper Sandwich Warmer heating element.

Cycles on and off to indicate when the Upper Sandwich Warmer heating element turns on and off.

Controls power to the Sandwich Warmer lights.

Controls the temperature of the Lower Sandwich Warmer ceramic heaters.

Cycles on and off to indicate when the Lower Sandwich Warmer ceramic heaters turn on and off.

Controls the temperature of the Lower Sandwich Warmer heating element.

Cycles on and off to indicate when the Lower Sandwich Warmer heating element turns on and off.

Controls power to the upper and lower Sandwich Warmers.

Unit Startup and Preheating

1. Connect the plugs of the power cords into receptacles that match the power rating specified on the rating tag.

2. Place the Sandwich Warmer POWER ON/OFF switch to the ON (1) position. and lower) to the number 5 position. The pilot lights will cycle on and off to maintain proper sandwich warmer temperature.

4. Place the Sandwich Warmer LIGHTS ON/OFF switch to the ON (1) position. The switch should illuminate red.

5. Allow the equipment to preheat for 30 minutes before loading it with product.

Unit Shutdown

1. Place the Sandwich Warmer POWER ON/OFF switch to the OFF (0) position.

2. Unplug each power cord from it’s receptacle.

3. Allow the equipment to cool to room temperature.

10

Sandwich Merchandiser Operation

Temperature Adjustment

After loading the unit with product, it may be necessary to adjust the temperature control knobs in order to maintain the proper internal temperature for the product on display. The temperature control knobs should be set to the lowest possible number that will maintain the proper product temperature.

Operational Guidelines

• Foods should be a minimum of 160° F. before being placed in the warmer.

• Foods loaded in first should be served first as much as is practical.

• Check Federal and State Health and Sanitation Regulations for internal temperature required for holding cooked foods for sale. Maintaining these temperatures often tends to continue to cook certain products.

Therefore, smaller amounts of bulk foods should be displayed at non-peak periods and the warmer refilled as needed.

This equipment is designed to hold foods for a short period of time only.

11

Sandwich Merchandiser Maintenance

Maintenance

Failure to comply with the maintenance below could result in a serious accident.

Electrocution, equipment failure or property damage could result if an unlicensed electrician performs electrical repair. Ensure that a licensed electrician performs electrical repair.

Scheduled Maintenance

This unit should be cleaned at the end of each working day. Use the following procedure:

Failure to remove power from this unit may cause severe electrical shock. This unit may have more than one disconnect switch.

Never use abrasive cleaners that may damage the finish.

Never steam clean the interior.

Avoid getting excess water in the interior of the unit.

Do not leave this unit on and unattended after business hours.

1. Remove all food from the unit.

2. Remove power from the unit by following the shutdown procedures in the Operation section.

3. Allow the equipment to cool to room temperature.

4. Remove the heat shield on the operator and/or customer side.

5. Remove the rack(s) or divider bars and clean with a mild soap and water solution.

6. Sponge the inside and outside of the unit with a mild soap and water solution, being sure to clean all areas. Avoid getting water in the interior of the unit.

7. Wipe the parts and unit dry with a soft, clean cloth.

8. Reinstall the heat shield and place the rack(s) or divider bars back in the unit.

12

Sandwich Merchandiser Maintenance

Troubleshooting

Unit will not turn on.

Product is not holding it’s temperature

Unit is not heating

Power cords not connected or circuit breaker supplying power to the unit has tripped.

Product temperature is too low when loaded.

Or

Faulty component in heating circuit

No power to unit

Or

Faulty component in top or bottom heating circuit.

Make sure power cords are connected and circuit breaker is on. If problem persists contact a licensed electrician.

Make sure product is above 160

° F when loaded.

Contact an authorized BKI service agent for corrective action.

Make sure power cords are connected and circuit breaker is on. If problem persists, contact licensed electrician.

Contact an authorized BKI service agent for corrective action.

Repair

Before replacing any parts, make sure the power has been turned off and the unit has cooled down.

Lamp Replacement

Only use Teflon-coated lamp to prevent glass contamination.

1. Remove power from the unit by following the shutdown procedures in the Operation section.

2. Allow the equipment to cool to room temperature.

3. Remove lamp guard.

4. Carefully remove the faulty lamp.

5. Replace with the new lamp and reattach the lamp guard.

13

P.O. Box 80400, Simpsonville, S.C. 29680-0400, USA http://www.bkideas.com

Made and printed in the U.S.A

LI0174/0607