Dell OpenManage Network Manager Quick Reference Guide

Dell OpenManage Network Manager
Quick Reference Guide
Notes and Cautions
A NOTE indicates important information that helps you make better use of your software.
A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.
____________________
Information in this document is subject to change without notice.
© 2011 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell™, the DELL logo, PowerConnect™, OpenManage™, EqualLogic™, KACE™, FlexAddress™ and Vostro™
are trademarks of Dell Inc. Intel®, Pentium®, Xeon®, Core™ and Celeron® are registered trademarks of Intel Corporation in the U.S. and other
countries. AMD® is a registered trademark and AMD Opteron™, AMD Phenom™, and AMD Sempron™ are trademarks of Advanced Micro
Devices, Inc. Microsoft®, Windows®, Windows Server®, MS-DOS® and Windows Vista® are either trademarks or registered trademarks of
Microsoft Corporation in the United States and/or other countries. Red Hat Enterprise Linux® and Enterprise Linux® are registered trademarks
of Red Hat, Inc. in the United States and/or other countries. Novell® is a registered trademark and SUSE ™ is a trademark of Novell Inc. in
the United States and other countries. Oracle® is a registered trademark of Oracle Corporation and/or its affiliates.
Other trademarks and trade names may be used in this publication to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
May, 2011
Rev. A00
Contents
1
Quick Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Introducing OpenManage Network Manager . . . . . . . . . . . . . . . . . . . . . . .5
System Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Supported Operating System Versions . . . . . . . . . . . . . . . 6
Hardware Recommendations . . . . . . . . . . . . . . . . . . . 7
Basic Network Considerations . . . . . . . . . . . . . . . . . . 7
Authentication . . . . . . . . . . . . . . . . . . . . . . . . . 8
Name Resolution . . . . . . . . . . . . . . . . . . . . . . . . 8
Protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Fixed IP Address . . . . . . . . . . . . . . . . . . . . . . . . 8
Updating Your License . . . . . . . . . . . . . . . . . . . . . 9
The Application Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Managing Multiple Screens . . . . . . . . . . . . . . . . . 10
Screen Layouts . . . . . . . . . . . . . . . . . . . . . . . . 11
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Installation and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Starting the Client . . . . . . . . . . . . . . . . . . . . . . . .
Web Client . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . .
12
14
15
16
Discovering Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Scheduling Discovery . . . . . . . . . . . . . . . . . . . . . . 21
Link Discovery . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Monitoring Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Default Monitors . . . . . . . . . . . . . . . . . . . . . . . .
Interface Monitor . . . . . . . . . . . . . . . . . . . . . . .
ICMP Monitor . . . . . . . . . . . . . . . . . . . . . . . . .
Custom Monitor . . . . . . . . . . . . . . . . . . . . . . . . .
Creating a Custom Monitor . . . . . . . . . . . . . . . . . . .
Show Performance . . . . . . . . . . . . . . . . . . . . . . .
Create a Dashboard View . . . . . . . . . . . . . . . . . . . .
Install a Monitor in the View . . . . . . . . . . . . . . . . . . .
Reports From Monitors . . . . . . . . . . . . . . . . . . . . .
22
22
23
24
24
24
25
26
26
27
Contents
3
Managing Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Alarm Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Alarm Severity & Count . . . . . . . . . . . . . . . . . . . . . . 30
Alarm Manager . . . . . . . . . . . . . . . . . . . . . . . . . . 30
2
Common Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Managing Layouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Creating and Selecting Screen Layouts . . . . . . . . . . . . . . 34
Minimizing sub-panels . . . . . . . . . . . . . . . . . . . . . 36
Column Drag and Drop . . . . . . . . . . . . . . . . . . . . . 36
Administering the Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Users and User Groups . . . . . . . . . . . . . . . . . . . . . . 37
User Groups . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Scheduling Operations . . . . . . . . . . . . . . . . . . . . . . 41
Common Management Tasks . . . . . . . . . . . . . . . . . . . 41
Mapping Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
3
Backup / Restore / Deploy . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
File Management: Backup / Restore / Deploy . . . . . . . . . . . . . . . . . . . . . . 45
Setting Up FTP / TFTP . . . . . . . . . . . . . . . . . . . . . . . 45
Backup / Restore . . . . . . . . . . . . . . . . . . . . . . . . . 45
Deploy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
4
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Name Resolution . . . . . . . . . . . . . . . . . . . . . . . . . 47
Common Issues . . . . . . . . . . . . . . . . . . . . . . . . . 47
Index .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
49
Contents
4
1
Quick Start
Introducing OpenManage Network Manager
We created this Quick Start Guide to get you started using your OpenManage Network Manager
program as quickly and productively as possible. After a review of the hardware and software
requirements needed for your installation in System Basics, you can move on to Installation and
Startup . To start the first use of the software, consult Discovering Resources .
This software includes reporting capabilities. These are described in online help Key features available
in this software are the following:
•
•
•
•
Deep Discovery—Detailed device information retrieved automatically.
Real time monitoring of Alarms that impact your network. (See Alarm Panels .)
A Resource inventory available at a glance. (See Managing Resources )
Configurable Detail Panels below the display of listed devices. These tell you about devices you
select.
For more detailed descriptions of all this software’s features, consult its other manuals or online help.
NOTE:
If you want to find something but are unsure about which manual contains it, you
can search all the Acrobat files in a single directory. For example, in Acrobat v.9,
Shift+Ctrl+F opens this directory-wide, multi-document search.
Supported Powerconnect systems include the following models:
•
•
•
•
PC7024-R, PC7024P-R, PC7048-R, PCM8024-K, M8248-K, PC5524, PC5548, PC5524P,
PC5548P, J-SRX100s, J-SRX100su, W-3200, W-3400, W-3600, W-620, W-650, W-651, BMLXe-4, B-MLXe-8, B-MLXe-16, B-MLXe-16, B-DCX4S-24, B-FCX624 I/E, B-FCX648 I/E,
B-FCX6xx-S, B-TurboIron
Support for PowerConnect B-Series B-MLXe-4, B-MLXe-8, B-MLXe-16, B-MLXe-16, BDCX4S-24, B-FCX624 I/E, B-FCX648 I/E, B-FCX6xx-S, B-TurboIron, B-RX4, B-RX8, BRX16, B-8000/8000e, and B-DCX4. See PowerConnect B-Series on page 16 for more about
these.
Support for PowerConnect J Series EX8208, EX8216, EX4200-24T, EX4200-48T, EX4200-24F,
SRX100B, SRX100H, SRX210B, SRX210H, SRX210-P, SRX240B, SRX240H, SRX240-P
SRX100S SRX100SU. See PowerConnect J-Series on page 17 for more about those.
Supported systems also include 3800, 3850, 3900, 200E, 2014, 2016, 2040, 2024, 4100, 4900,
5000, 76000, 12000, 24000, 48000, DCX 8000e, 8000, BigIron RX4, RX8. (See Help > About
for the details of supported firmware.)
Quick Start
5
System Basics
System requirements vary depending how you use the application and the operational environment.
Because we do not know your specific network and devices, the recommendations are based on
typical, not definitive figures, and are as much suggestions as requirements.
Base the minimum configuration of any system on its expected peak load. Your installation should
spend 95% of its time idle and 5% of its time trying to keep pace with the resource demands.
Supported Operating System Versions
Disable firewall products during initial installation and testing. The following are recommended
operating system versions: The following are supported operating system versions:
Microsoft Windows—This application supports most Windows operating systems from Windows
XP forward, with their latest service packs. The supported operating systems are: Windows 2003
(Standard, Enterprise and Web), Windows XP (Pro) SP3 or later, Windows Vista (Business or
Ultimate), Windows Server 2008, Enterprise Edition, and Windows 7 (Business or better). This is a
32-bit application, however it has been tested for Windows on both 32- and 64-bit operating system
versions, and supports both in the supported Windows versions.
CAUTION:
Windows Terminal Server is not supported. The installer becomes non-responsive with Data Execution
Prevention enabled. This option is disabled by default on Windows Server 2008, but is enabled on a
Windows Server 2008 machine running Terminal Server.
Also: You must disable User Access Control if you are installing on Vista or Windows Server 2008. In
Vista, you must either to disable User Account Control or run application server as service. Another
option is to run as administrator to start application server. In Vista, right click the startappserver icon
and select run as administrator.
Finally: Installer may halt when pre-existing bash sessions or cmd sessions left are open. Close all such
sessions.
CAUTION:
This application cannot co-exist with other installations of Cygwin on the same Windows computer. Do
not install it where Cygwin is already installed, either separately or as part of another application. If
Cygwin is already installed, remove it before installing this application. If you do not see any obvious
indication Cygwin is installed (like an icon on the desktop or program list, or a directory named
c:\Cygwin), but suspect it is, you can open the registry (Start -> Run, then type regedit), and look for
HKEY_CURRENT_USER -> Software -> Cygnus Solutions -> Cygwin.
Linux—OpenManage Network Manager supports Redhat (Enterprise version 4 & 5) and Novell
Suse (version 9 and10) Linux, 64-bit only.
CAUTION:
For Linux, you must install no more than a single instance of MySQL—the one installed with this
software. Before you install, remove any MySQL if it exists on your Linux machine.
6
Quick Start
Hardware Recommendations
OpenManage Network Manager contains an Application Server that runs continuously in the
background, and a Client (the user interface you actually see). You can start and stop the client portion
of the software without impacting the application server. Device monitoring stops when you stop the
application server or turn off its host machine. The client can also be on a different machine than the
application server. Hardware recommendations are based on the different types of installation
available:
Full Installation (Application server + Client)—Pentium 4, 3.2 GHz CPU, 2G RAM, and 20G
available disk space.
Client only—Pentium 4, 2.8 GHz, 2G RAM, and 1G available disk space.
NOTE:
A browser-based client is also available. See Web Client for more information
about using web access to this software.
Basic Network Considerations
OpenManage Network Manager communicates over a network. In fact, the machine it is on must be
connected to a network for the application to start successfully. Firewalls, or even SNMP management
programs using the same port on the same machine where this software is installed can interfere with
communication with your equipment.
Your network may have barriers to communication with this software. Dealing with such barriers,
initial device configuration to accept management, security measures or firewalls is outside the scope
of these instructions. Consult with your network administrator to ensure this software has access to the
devices you want to manage with the Protocols described below.
NOTE:
One simple way to check connectivity from a Windows machine to a device is to
open a command shell with Start --> Run cmd. Then, type ping [device IP
address] at the command line. If the device responds, it is connected to the
network. If not, consult your network administrator to correct this. No useful
information comes from disconnected or powered-down devices.
See Chapter 4, Troubleshooting in this guide or see the User Guide or online help, for additional
information about how to troubleshoot this software.
CAUTION:
You can click on the blue cross-references to go to the destination in Acrobat, however for such
electronic cross-references to the User Guide to work, this document and the User Guide must be in the
same directory. Cross-document links do not work between documents for different versions of this
software, but may provide an approximate location to consult.
Quick Start
7
Authentication
For successful discovery of the resources on your network, this software requires authenticated
management access to the device. To get this access, you must provide the correct SNMP community
strings, and any other command-line (Telnet / SSH) or browser (HTTP/HTTPS) authentication, and
SNMP must be turned on, if that is not the device’s default. Some devices require pre-configuration to
recognize this management software. Consult your network administrator for this information.
Name Resolution
OpenManage Network Manager server and client require resolution of equipment names to work
completely, whether by host files or domain name system (DNS). The application server cannot
respond to hosts with IP addresses alone. The application server might not even be in the same
network and therefore the host would be unable to connect.
If your network does not have DNS, you can also assign hostnames in
%windir%\system32\drivers\etc\hosts on Windows (/etc/hosts in Linux). Here, you
must assign a hostname in addition to an IP address somewhere in the system. Here are some example
hosts file contents (including two commented lines where you would have to remove the # sign to
make them effective):
#
102.54.94.97
#
38.25.63.10
127.0.0.1
rhino.acme.com
# source server
x.acme.com
# x client host
localhost
CAUTION:
This software supports installation only on the local file system. Avoid installing to shared drives.
Protocols
OpenManage Network Manager uses the following protocols: TCP/IP, SNMP, HTTP/S, UDP
Multicast.
Fixed IP Address
OpenManage Network Manager includes a web server and must be installed to a host with a fixed IP
address or a permanently assigned Dynamic Host Control Protocol (DHCP) lease. For trial purposes,
you can rely on a dynamic IP address assignment with a long lease, but this is not recommended for
production installations.
If you do change your host’s IP address
To accommodate a changed IP address, first delete the contents of \oware\temp. Change your local
IP address anywhere it appears in
\owareapps\installprops\lib\installed.properties. Then restart your machine.
Alternatively, in a shell, after running oware to set the environment, you can run
ipaddresschange -n followed by the new IP address to which you want to change.
8
Quick Start
Updating Your License
If you have a limited license — for example OpenManage Network Manager by default limits
discovery to ten devices — then your application does not function outside those licensed limits. If
you purchase additional licenses, put the updated license file in a convenient directory, then use the
Settings -> Permissions -> Register License menu item to open a file browser. Locate the license file,
and click the Register License button. Your updated license should be visible in Settings ->
Permissions -> View Licenses.
NOTE:
You must also re-register licenses if you have updated your installation from a
previous version where you previously upgraded licenses. In any case, you must
restart application server or wait up to 15 minutes before a license modification is
effective.
If you license new features, you must restart the application server and client.
The Application Interface
A typical screen in this software appears in Figure 1:1. The navigation panel to the left provides quick
access to common functions (discovery, reports, and so on), which can also be accessed through the
menus. When visible the left panel remains on screen while the main panel changes to reflect the
currently selected function.
Figure 1:1. Discovery Screen
Navigation Panel
Main Panel
Nodes that appear in the navigation panel depend on installed options.
Quick Start
9
Managing Multiple Screens
The content of the Main Panel is referred to as a window. Just as you can open several documents in
your word processor, you can open several windows in this application. To see the list of windows you
have open, click the Window menu.
In the Browser View setting, you can see only one active window at a time. You cannot tile or
minimize these windows unless you select Multiple Document Interface (MDI) View (the default in
OpenManage Network Manager) from the View -> Launcher menu.
Figure 1:2. Window Menu
If you right-click a device, for example, and select Open, the editor screen that appears does not close
the screen where you selected the device. Both remain open. You can navigate between screens by
selecting them in the Window menu, or with the browser buttons.
Figure 1:3. Browser Buttons and Select Layout / Select Content
The right and left arrows just left of the Select Layout pick list navigate backward and forward
through the open screens. To close a screen layout, click the Close button to the right of the browser
buttons and layout selectors.
NOTE:
If you open more than 20 windows, the Recommended Open Windows
Exceeded error message appears. To change the recommended number, consult
the User Guide for this software. While you can still open more windows, doing so
may slow performance.
10
Quick Start
Screen Layouts
When you select Resources in the Navigation Panel, for example, the default view looks like Figure
1:4.
Figure 1:4. Default View
A list of all
Equipment and
their
attributes
Navigation Panel
Main Panel
Detail Panels:
Information fo
the selected
device and
associated
infrastructure
The lower portion of such screens displays detail panels with information about the equipment
selected in the upper panel. For details about changing and managing screen layouts, see Managing
Layouts .
Getting Started
The following section outlines the steps in a typical installation and subsequent first use. Because the
software described here is both flexible and powerful, this section does not exhaustively describe all
the details of available installations. Instead, this Quick Start Guide refers to those descriptions
elsewhere in the User Guide or online help. A typical installation will go through the following (in
order):
1.
Installation and Startup—See the other manuals for this product for a more detailed
description of installation.
2.
Discovering Resources—After you first install the application, you must discover the
equipment you want to manage.
3.
Alarm Panels—See Alarm Panels for a discussion of alarms and events managed by the
application.
Quick Start
11
You can also set up users, device access passwords, and groups for both users and devices, as you
begin to use it. For example, use Group Operations to act or schedule operations on multiple devices.
Consult the User Guide for details about administration and the many additional discovery,
management, and reporting options available with this software beyond those discussed in this Quick
Start Guide.
NOTE:
Best practice is to use the default Admin user unless security concerns dictate
otherwise. If you must add a new user, best practice is to add that user to a User
Group and modify that group’s permissions rather than adding permissions userby-user
Also: We have noticed that bash.exe or md5sum.exe (two files that are installed
with this product) have triggered false positives with some anti-virus software. If
you get a virus detection warning for these files during installation, take no action.
OpenManage Network Manager includes several new ACLI group operations in this version.
Installation and Startup
For a basic installation, install and start your OpenManage Network Manager software with these
steps:
1.
Unzip (decompress) the file if you downloaded the application in .zip format, and close any
applications that might interfere with this installation.
2.
To install this software, log in as an administrator-type user that can install software, and run
either win_install.exe (for Windows), or linux_install (for Linux). Do not install as
a user named “admin” or as the root user.
In Linux, the installing user must have a home directory, and must have permissions to write
both there and in the installation’s target directory. At one point the Linux installation stops and
asks the installing user to run a script in a separate shell as root user. Other than these differences,
to install on both Windows and Linux, you must follow these steps. After initiating installation,
click Next.
CAUTION:
You must install as a non-root user with the permission to create directories in the selected installation
target path. Installing to a directory that requires root level access fails.
Also: Using the login “admin” to do the installation wipes out any pre-configured “admin” permissions
that come with the application. Therefore, do not use “admin” as the installing user account.
12
3.
Confirm your hardware meets the displayed Minimum System Requirements. Click Next.
4.
Accept the license agreement after reading it, otherwise, installation cannot proceed. Click Next.
5.
Confirm or alter the installation path. Click Next.
6.
Select either Full installation or Client installation. (You must install the Full installation on at
least one machine before Client will work on any others.) Click Next.
Quick Start
7.
View the final confirmation of components to install. Click Next.
Observe the progress bar as files are copied for installation.
8.
The database size typically defaults to 2G with unlimited expansion. Some installations display
this default and let you modify it in a database installation screen that appears during this
process. If you do not want the default, you can consult the other application manuals for
database sizing suggestions, but the default size should be an acceptable starting place for most
installations. Click Next to continue with the installation.
NOTE:
Regardless of the initial database size, post-installation configuration of Database
Aging Policies (DAP) and monitoring retention policies can have a significant
impact on how fast it reaches its capacity. The default DAP for alarms, for
example, never cleans open alarms from the database. Similarly, defaults for
archiving event history may not suit your environment. Consult the User Guide or
online help for details about tuning these policies.
9.
If you are installing on Linux, you must run a setup script in a separate shell, after logging in as
root user there. Installation prompts you to run a generated script after the installation phase
finishes. This script records information in case you need technical assistance and installs some
files as root. Open a new shell, log in as root, and run the script requested by the installer (It
should be $OWARE_USER_ROOT/install/root/setup.sh).
10.
Click Finish.
11.
In a Windows installation, notice the Server Monitor icon in the system tray. When the icon
turns green, you can start your application client. This icon indicates the application server’s
status. Green is running, red is stopped, yellow is starting or stopping. Application server
monitors your devices even when the client is not visible, or you are not logged into your
machine. Best practice is to install application server to a host you do not turn off if you want
constant monitoring of your devices.
Linux installations do not have a system tray, so you can run ps -ef | grep java.exe to
see whether the application server’s Java Virtual Machine is running.
NOTE:
This software is a Java application. Virtual memory use increases when you install
it. This is normal. If you monitor memory use over time it may appear that it is
growing. This is a normal function of Java's memory management.
You can also uninstall this product as you would any other. Go to Add/Remove Programs in
Windows’ Control Panel, for example. Uninstalling removes all installed files and files created by
using the installed system (that it has permission to delete). It does not remove directories that were
not created by this application’s installation or runtime. User-created directories in the product’s
directory path remain after product removal.
Quick Start
13
Starting the Client
After you verify that the application server is started (in Windows, the monitor icon in the system tray
turns green), use the Start button (or its Linux equivalent) to find OpenManage Network Manager
among your programs. Click that icon to start the client. In Linux, if you do not see a OpenManage
Network Manager icon on your desktop first set the environment in a shell with . /etc/.dsienv
([dot][space][foreslash][dot]dsienv), then type redcell at a command line
Figure 1:5. Login Screen
14
Quick Start
A login screen appears. The default login user is admin, with a blank password. After logging in as
admin, you are prompted to change the password. See the other manuals or online help for more
information about options for adding and configuring user privileges and the kind of password
constraints that appear on the Change Password dialog.
Figure 1:6. Change Password
See Screen Layouts for more about managing the user interface. See Troubleshooting Tips to solve
application problems.
Web Client
You can also open the client user interface in a browser. Supported browsers include Mozilla Firefox
v.2 and 3 and Internet Explorer v.6 and 7. In Windows, the URL is
http://[application server hostname]
For non-windows installations:
http://[application server hostname]:8080
If you encounter the Change Password dialog that appears when you first log in, you must re-start the
browser and re-log in to a web client. This behavior is normal.
The application server hostname is the name of the system where OpenManage Network Manager is
installed.
Quick Start
15
HTTPS
To limit connections to the application server to HTTPS (secure) only, you can use the -e option when
starting the application server from the command line, or add the following line to owareapps/
installprops/lib/installed.properties:
oware.appserver.web.enable.https=true
To force the client to use HTTPS (secure) for web connections to the server add the following line to
owareapps/installprops/lib/installed.properties (the same file as above when the
client is on the application server).
appserver.enable.https=true
See online help for more about secure web access.
Troubleshooting
If startup fails, see Troubleshooting or consult the other application manuals.
The following sections discuss typical steps in getting started, once you have installed OpenManage
Network Manager.
Discovering Resources
To begin managing resources in your network, you must discover them to store their information in the
application database. You can discover manually, as described in this section, or automatically (see
online help or the User Guide for the latter). Once you have discovered devices, you can manage
them.
NOTE:
Third party devices on your network may appear as Dell Powerconnect switches
during OpenManage Network Manager discovery. While you may be able to
manage these devices with OpenManage Network Manager, they are not
supported, and count against your licensed limit of ten devices to manage free.
You may choose to delete the non-supported devices from OpenManage Network
Manager Resources or continue to manage these third party devices without
support from Dell.
The initial screen for the admin user displays a link to begin discovery
Consult the section about Advanced Discovery in online help for details beyond what is outlined
below. Follow these steps to discover your network resources:
1.
The next Discovery Wizard screen that appears is where you determine what devices you are
going to discover. Here, you can specify the IP address ranges to include or exclude, the SNMP
authentication to use, and the ports to query, among other things.
At the top of this screen’s work area, select an address type from the drop-down list (options
include IP Range, IP address, Hostname, Subnet, CIDR, File Name, Multicast SLP, SNMP
Broadcast) and enter the appropriate information in the box(es) directly to the right of that list
16
Quick Start
and click Apply. Then click Add to add the address(es) to the processing queue, or click Remove
to delete a previously created range you selected. You can add several such criteria.
NOTE:
If you are managing in a DNS / DHCP environment, be sure to select Manage by
Hostname in the Options tab. For this to be effective, however, the association
between hostname and the correct IP address for the discovered equipment must
be accurate.
2.
New / Edit Authentication. You can select authentication(s) to go with a selected discovery
target with the checkboxes that appear in the list of existing authentications in the Select
Authentication panel. In addition, you can Add or Edit authentications to associate with that
target. When you Add an authentication, or Edit an existing one, an authentication editor opens
in the bottom of the screen.
Select or create the Name for the authentication, and select the Type from the pick list. See the
Administration Section for details about what to expect for the different types.
NOTE:
Ensure the type selected matches the management interface on the equipment
you want to discover. You can use some single authentications in different types,
for example: Telnet and SSH.
Notice that you can also alter the Timeout, Retries, and Port for the authentication at the bottom
of this screen, so the authentication fits with your network’s connection speed.
3.
Select Devices for Discovery. Click Apply to accept your authentication, then click Apply on the
initial screen to accept the combination of device(s) and authentications. The screen then
displays the discovery target devices and authentications you have selected and configured.
You can Add more devices with that button to the right of the list, or Edit a selected target to
reconfigure the authentication. Doing so opens the Select Network Type and Address screen
again. Click Remove to delete a listed target, and use the up/down/top/bottom buttons to re-order
selected targets.
After you have configured this tab, you can configure global discovery Options with that tab,
click the Inspect button or click the Discover button
4.
Options. This screen lets you configure a variety of global discovery options for the targets
configured in the Discovery tab.
NOTE:
In addition to discovering devices by themselves, you can now discover links
between them as an activity that follows discovering the devices. Click the
checkbox next to the link discovery task appropriate to your network in the lower
part of this screen to do link discovery too. (See Link Discovery for an alternative)
Consult the User Guide or online help for details about the options available in the upper portion
of this screen.
Quick Start
17
5.
Select Discovery Activities (Listed in Execution Order)—The lower portion of the screen
lists activities to perform after discovery. Use the Select Activity field along with the command
(...) and search buttons to its right to find activities. Selecting here lets you select from those
listed by default, and from those that appear in the Activities Manager. Click Add to list a
selected activity below, checked as Selected. Some activities appear automatically (from the
default discovery profile). Check those you want to activate.
The Edit button lets you configure the selected Activity’s parameters, if that is available and
appropriate. The editor also appears if you Add a task with configurable parameters. If you select
an activity that requires user input, the standard attribute selection screen(s) for that activity
appear during Discovery. Fill in the required attributes, and Discovery continues.
Remove deletes the selected activity from the list.
NOTE:
You can add a task to add discovered devices to OpenManage Network Manager’s
heartbeat. You can configure what appears by default as described in the User
Guide.
You can also use the up/down/top/bottom arrows to reorder selected rows, reordering what
activities discovery executes. Regardless of the row order, however, device-based tasks run first,
and group-based tasks (like link discovery) run last, since groups depend on their member
information. See the User Guide for more about available activities.
Clicking Reorder moves the activities with Select checked to the top of the list.
6.
After you have configured this tab, you can click the Inspect button or click the Discover button.
7.
Inspect. Clicking the Inspect button lets you validate the selected authentication credentials,
displaying the devices’ responses to the credentials you have set up in the Resource Discovery
screen. Columns in the listed devices let you select which devices to Discover (by checking that
checkbox), the IP Address, Hostname, Vendor, Status, whether the device was Pinged (and
responded), whether OpenManage Network Manager management is Licensed for the device,
the Valid Auths, and the status of selected authentications (Auth Status).
NOTE:
Inspection simplifies some manual steps that you can still do yourself. You can
manually telnet to a device to verify that you have the correct authentication
information. You can also examine the device’s config file and verify that the SNMP
community string is correct.
You can filter the results that appear listed in this screen by entering the text to search for in
Filter Results at its top. You can also Select or Deselect Device(s), and Change Authentication
with the icons to the right of the filter. You can also use the Discover column’s checkbox to
select items to discover.
The columns in this screen display the IP Address, Hostname, and Vendor of inspected devices.
It also displays Status (like New, or No Response), whether the device responded when Pinged,
whether it is Licensed to be managed by OpenManage Network Manager, the list of Valid
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Quick Start
Auth(s) (validated authentication credentials), and the Auth Status that lets you know whether a
device is ready to discover, or has missing or invalid auths. In this last case of missing or invalid
credentials, you can click the Change Authentication icon.
From left to right, the icons let you select all devices for discovery, unselect them, select and
unselect a single device, and change authentications. When you click Change Authentication, a
screen like Select Devices for Discovery screen appears. Use this screen to repair or replace
invalid authentications.
All available authentications appear, with those connected to the device selected appearing
checked. You can Add, Select Edit, and re-order these with the buttons above the list.
8.
If you click Test, OpenManage Network Manager tests the selected authentication on the
selected device. A green check icon appears next to working authentications, a red octagon
appears next to those that fail, the yellow triangle icon indicates partial success—an option with
multiple targets and authentications.
Click Apply after you have corrected or modified any invalid authentications with the Change
Authentications button, or click Close to close this panel without modification. Notice that you
can also change ports, timeouts and retries in the existing authentications with Edit.
9.
10.
After you have configured what is necessary in this screen, you can click the Back button to
return to discovery setup (in Resource Discovery or Options) or click the Discover button.
Discover. Clicking the Discover button actually executes the discovery you have configured,
storing the information retrieved from devices in the OpenManage Network Manager database.
Clicking this button displays a standard OpenManage Network Manager audit screen. This
displays the messages between OpenManage Network Manager and the discovered devices,
including the post-discovery activities. Select a message in the top of the screen to see the time
and date it occurred in mid-screen, and the contents of some messages in the Message Details
panel at the bottom of this screen. See the User Guide’s discussion of Audit Trails for details of
how to revisit this screen after discovery is complete.
You can click Close at any time. If you click it before the Equipment Discovery Finished
message appears, discovery continues in the background.
The final discovery panel, whether appearing for a Resource Discovery Profile or at the end of
the a conventional basic / advanced discovery process presents asynchronous information. If you
click Finish before the process is done, the discovery process still continues. While that is
occurring you may not see elements being discovered in their resync schedule until the discovery
job is actually complete. Executing scheduled resync while discovery is still ongoing may result
in exceptions.
Quick Start
19
11.
When discovery is done for the user admin, and you click Close, the following Layout screen
appears by default.
Alarms: Totals
followed by a
list of alarms
from the discovered
devices.
Resources: A
list of all
Equipment
and their
attributes
Detail Panels:
Information for
the selected
device and
associated
infrastructure
Navigation Panel
Main Panel
This screen displays alarms received from discovered devices, the devices themselves, and
details about devices you select in the lowest panel. See Managing Resources for more about
the resource management portion of this screen. See Alarm Panels for information about the
alarms, and Managing Layouts for a description about how you can customize your user
interface.
NOTE:
You can toggle the appearance / disappearance of the navigation pane that leads
to most available application functions with the Show / Hide Navigation Window
button.
To clarify the origin of application features, the navigation window often appears
throughout the rest of the manuals for this software.
12.
20
After you click Finish, a QuickView screen appears.
Quick Start
Scheduling Discovery
When you first discover devices, you typically use a Discovery Profile that includes the discovery
parameters (IP addresses, authentication used, and so on). You can keep your inventory up-to-date and
discover equipment over a range of addresses by scheduling a repeated discovery. To do this, after you
create the Discovery Profile in Discovery Profiles, open the Schedules screen (accessible through File
-> Open -> System Services -> Schedules or under the System Services node in the navigation
window), click New and select Device Discovery. Select the profile, and configure the schedule in the
Schedule Info panel.
Figure 1:7. Schedule Info
You cannot schedule discovery using the Default profile. See the User Guide for more about what you
can automate.
Link Discovery
Either as part of discovery, or after you discover devices, you can discover links between devices. To
do this during discovery, select the appropriate type of Link Discovery in the Options screen. (See
Discovering Resources for a description of the discovery process.)
Quick Start
21
Alternatively, open the Links manager, and click action -> Discover Links. In the next screens, Add
the devices, or Add Groups of devices where you want to discover links with those buttons. Click Next
and select the types of links to discover, and whether you want to confine links discovered to those
between the selected devices, between selected and other discovered devices, or between the devices
and the entire network.
Click Next, and you can see the discovered links listed in an audit screen. Click Finish to close this
screen, and Go to refresh the Link Manager screen to view a list of the discovered links.
Monitoring Performance
You can actively monitor performance, as described in this section, or you can monitor event and
alarm activity as described in Alarm Panels . You can use one of the following to monitor your
system:
•
•
Default Monitors
Custom Monitor
The following sections describe these in more detail. The Custom Monitor section or the User Guide
contains more in depth information about the screens.
Default Monitors
Other, seeded monitors are available to add to the core set of monitors. By default, these are active
monitoring the group of all discovered entities. The following sections describe the distinctive screens
for the available Optional Monitors:
•
•
Interface Monitor
ICMP Monitor
NOTE:
You can copy default monitors to customize them for your system. Monitors also
provide report templates. Create a new report to configure the specifics, and select
the automatically-provided template as its basis.
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Quick Start
Interface Monitor
This monitor collects bandwidth utilization and error counts for interfaces
Figure 1:8. Default Interface Monitor
The initial screen displays the SNMP attributes collected from the devices’ ifxTable. The default
group of interfaces comes from the All Routers and Switches group. The Thresholds and Calculated
Metrics screens display the specifics of how these collected attributes are monitored. This is an SNMP
monitor.
Quick Start
23
ICMP Monitor
The default ICMP Monitor reports on ping response times for all devices.
Figure 1:9. Default ICMP Monitor
The default sends three 64 byte packets every second to the All Devices group.
Custom Monitor
To set up a custom performance monitor, follow these steps:
1.
Creating a Custom Monitor
2.
Show Performance
3.
Install a Monitor in the View
Creating a Custom Monitor
1.
Open the Active Monitoring -> Monitor manager, and create a new monitor with action ->
New.
2.
Select the type of monitor in the next screen. For this example, we create an SNMP Interfaces:
Performance Monitor - All monitor. Consult the online help for more specific instructions about
other types of monitors. This type comes with the application, and can be modified.
3.
In the General screen, enter a name (here “TestMonitor”), check Enabled, enter a polling
interval (here 1 minute, the default). For this example, check Retain polled data and accept the
remaining defaults for checkboxes and the retention policy.
You can accept the default SNMP Attributes, or alter them to include fewer or more attributes
(click Add or Remove next to the attributes). For the sake of this example, we accept the default
list of attributes to monitor.
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Quick Start
4.
Select the interfaces you want to monitor by clicking Add in the top right corner of the screen. A
selection screen appears, when you do. You must typically select a device in the upper panel,
then select at least one interface in the lower one. You can multi-select by left-clicking while
holding down the Ctrl key.
5.
In the Thresholds screen, examine existing thresholds by clicking on the listed threshold in the
upper panel, then clicking Edit. For example BW Util (utilized bandwidth) has thresholds at 90%
(High, Critical), 80% (Medium, Warning), and 0% (Low, Cleared). When the data crosses
thresholds, the monitor reacts.
Available attributes depend on the type of monitor you are creating. Notice that if you click Edit
in the upper Attribute panel, you can alter whether crossing this threshold emits a notification (an
alarm that would appear on the Alarm Panels), the type of calculation, and so on. You can even
alter existing thresholds, by selecting one, then clicking Edit to the right of the selected
threshold.
For the sake of this monitor, we will only examine these capabilities, not alter any thresholds.
Click Cancel (twice) to return this screen to its original appearance.
NOTE:
If a threshold’s counter is an SNMP Counter32 (a 32-bit counter) monitoring can
exceed its capacity with a fully utilized gigabit interface in a relatively short period
of time. The defaults configured in this monitor account for this, but if you know
that this is an issue, you can probably configure the monitor to account for it too.
After taking a look at Thresholds no more configuration is required. Notice, however, that you
can also configure Metrics on another screen in this editor to calculate additional values based on
the monitored attributes. Consult online help for more information about the other screens and
their capabilities.
6.
Click Save and the monitor is now active.
Notice that the Availability icon appears at the top of this screen in the monitor’s row to indicate
a responding monitor. When you select the monitor, that same icon appears for each interface
you selected in the detail panels in the lower part of the screen. Click on an interface in the
Monitor Status Summary detail panel, and the attribute values for that device appear in the lower
half of the detail panel.
Show Performance
The action -> Show Performance menu item in Alarm Manager, Inventory Manager and Topology
Map displays an automatically assembled dashboard. When you select this command OpenManage
Network Manager finds all of the performance attributes being monitored for the selected equipment
and creates a dashboard with one component for each attribute.
Quick Start
25
If you multi-select several devices, each component displays the top five metrics for each attribute. If
you select only one top-level device, OpenManage Network Manager searches the device's interface
and port children for performance attributes and these attributes appear with the top five children for
each attribute.
The data that appears is based on the monitors that are monitoring that device and where Retain Data
is checked. If several monitors exist, and they are retaining data, the screen reflects those data points.
If you select two devices in Resources manager and click action -> Show performance, OpenManage
Network Manager displays both of the devices’ common attributes in the form. Interface data does not
appear because the devices do not have interfaces in common.
Create a Dashboard View
You can also create custom dashboard views as described in the following steps:
1.
Click Active Monitoring -> Dashboard Views to open the view manager.
2.
Click action -> New to create a new view. By default this appears with two rows and three
columns. You can, however, change those numbers and click Update to create a different layout.
For simplicity, our example has one column and row.
Install a Monitor in the View
3.
Click action -> Add Component then click Action -> properties inside the view’s cell. The
Dashboard View Component Properties screen appears.
Enter a name for this component (TestDashboardComponent, here), and select a monitor and
display type (here, we select the monitor configured in Creating a Custom Monitor, and a line
chart)
4.
. Notice also that for this example we leave Threshold Display as none (displaying thresholds as
a part of the graph is also possible).
5.
If you plan to monitor more than a single attribute, then select one entity to monitor at the bottom
of the screen (select an entity, then use the arrow to move it from Available to Selected) and any
number of attributes to monitor above that. Alternatively, you can select several entities to
monitor, but only one attribute. In our example, we select a single interface, and monitor several
attributes (BW Util, Error Count, Errors and Discards Count, High, Low, Packets In, Packets
Out).
The exact configuration of this portion of the screen depends on the Component Type you select.
6.
Notice you can also configure items in the Data Source portion of the screen. For this example
we accept the defaults. Consult the online help for additional information about these.
7.
Finally, click OK to display the monitored data within the dashboard view you have configured.
NOTE:
You may have to wait until monitoring intervals are relevant. If you monitor every
minute, you will have to wait at least that long to get data.
26
Quick Start
8.
Notice that our simple example does not exploit all possibilities for these views. For example,
you can have several components within a single view. In the example below, the same monitor
appears in all four panels, displaying the monitoring for different attributes in different graph
types
You can also configure a variety of views to reflect different monitoring needs, and with
OpenManage Network Manager’s multi-windowing capabilities, flip back and forth between
the different views.
Reports From Monitors
When you create a monitor, a report template and several reports automatically appear for it in the
Reports section of the application.
Quick Start
27
Figure 1:10. Monitor Reports
You can modify these reports, but by default, they include the monitored attributes and/or devices. The
reports appear pre-configured for the day, week, and the last 30 days. These intervals too are
modifiable. Consult the User Guide or online help for more information about customizing reports.
Managing Resources
Open the Resources screen to display the discovered devices. (See Discovering Resources for
instructions about discovery.)
Click the Go button in the upper right corner of this panel to refresh the screen if resources do not
appear when you are done discovering them.
28
Quick Start
Figure 1:11.
Resource View
Title bar,
Action, Layout buttons
and display
Filters
Discovered
Resources
Detail Pane
describes a
selected
resource
Navigation Panel
You can view all discovered resources from this screen. Selecting a resource in the upper panel lets
you view details about that resource in the lower panel.
Click the plus (+) in the upper right corner of the Details Panel to add or remove sub-panels there. If
the details panel is blank, that means you have selected no resource above.
You can also double-click one of those same rows to open an Equipment Editor with the detail panels’
information and more. Refer to the User Guide for additional information about this editor.
The section about Alarm Panels discusses alarm management. This can be an important part of
resource management too.
Alarm Panels
This section describes the alarm panels, visible when you click Event Services -> Alarms in the
navigation tree or File menu. You can reorder or hide these panels to customize your view. You can
also further customize some of these panels by adding, removing or reordering their columns. When
you select an alarm in Alarm Manager, its information appears in the detail panels at the bottom of
this screen.
Quick Start
29
Alarm Severity & Count
This panel displays the count of events by severity, and totals them on the right.
Figure 1:12. Event Severity & Count
This can either display All Events or Open Events. Change between these counts by clicking the
Layout button. Select Change Filter and choose the All Events or Open Events items.
Alarm Manager
In the Default filter, only Open alarms appear on these screens. You can change displayed columns
(Alarm attributes) with the plus (+) button near the top right of the screen, and modify filters to restrict
the alarms that appear in the display (see the User Guide or online help for more about filters). For
example, you could filter to see alarms that are major and above for only selected equipment.
Figure 1:13. Alarm Manager
NOTE:
As in most such screens, you can sort the listed Alarms by clicking a column
header. Toggle the sort order by clicking the header again.
30
Quick Start
The Action Button or right-click menu displays the following items (some installations conceal some
of these):
Open -> Entity—This opens an editor where you can configure the device from which this alarm
came. See the User Guide, or online help.
Open -> Alarm—Opens a screen describing all the details of the selected alarm. See Alarm Panels .
Open -> Equipment—This opens an editor where you can configure the device from which this
alarm came (an Entity, if different, is a subcomponent of the equipment). See the User Guide, or
online help for more about this.
Open -> Event Definition—This opens an editor where you can reconfigure this alarm and what it
means. See the User Guide or online help for more information.
Open -> Processing Rules —This opens an editor where you can configure the processing rules for
this alarm. See the User Guide or online help for more about these.
Acknowledge Alarm—Acknowledges the selected Alarm(s). The current date and time appear in the
Ack Time field, and the name of the currently logged-on user appears in the Ack By field.
Unacknowledge Alarm—Unacknowledges previously acknowledged alarm(s), and clears the
entries in the Ack By and Ack Time fields.
Assign User—Assign this alarm to one of the users displayed in the sub-menu by selecting that user.
Clear Alarm—Select this option to clear the alarm.
Show Performance —When you select this command OpenManage Network Manager finds all of
the performance attributes being monitored for the selected equipment and creates a dashboard with
one dashboard component for each attribute. (See the User Guide’s discussion of Active Performance
Manager for details.)
If you multi-select more than one device, each component shows the top five metrics for each
attribute. If you select only one top-level device, OpenManage Network Manager searches the
device's interface and port children for performance attributes and these attributes appear with
the top five children for each attribute.
The data that appears is based on the monitors that are monitoring that device and where Retain
Data is checked. If you have several monitors and you are retaining data on those monitors, the
screen reflects those data points.
If you select two devices in Resources manager and click action -> Show performance,
OpenManage Network Manager displays both of the devices’ common attributes in the form.
(You cannot display interface data because the devices do not have interfaces in common.)
Quick Start
31
Map—Opens a topology view displaying the equipment from which the selected alarm(s) came. See
Mapping Equipment , the User Guide or online help for more about this.
E-mail Alarm—E-mail the selected alarm. A subsequent screen lets you specify the addressee,
header, and footer.
Print—Prints the displayed Alarms to a pdf file.
Figure 1:14. Printed Alarms (pdf)
You can print or save this report from Acrobat. If you do not have the free Acrobat reader,
download it from www.adobe.com. This reader must be installed for printing to work.
32
Quick Start
2
Common Tasks
Managing Layouts
When you select a manager, or view in the Navigation Panel a view appears (like Figure 2-1). A
configurable filter appears at the very top of these managers. Click Go once you have re-configured
it if you want to filter what appears in the upper panel.
Figure 2-1. Default Manager View
The detail panels portion of the screen is also configurable. Nodes that appear in the navigation
panel depend on the installed options.
Common Tasks
33
Creating and Selecting Screen Layouts
You can customize the layout of the Device view by adding, removing, or reordering the sub panels.
Changes to this layout can be saved. In addition OpenManage Network Manager remembers the
last layout used. So if you change the screen appearance, the screen layout that appears just before
closing the client is the same one that appears when you restart the client. This applies even for
different users when they share the same computer.
You can save and select layouts later using the <Select Layout> control shown in Figure 2-2. The
easiest way to change the layout is to drag and drop the sub panels to a new location. However, you
can manually edit the layout by selecting the Layout > New Layout menu to open the menu
editor.
Figure 2-2. Layout Editor
You can select a single column or wide/narrow or narrow/wide two-column arrangement, and then
select the content for each column. A pick list above the column’s content lets you select what else
can go in that column. Click the plus (+) button to add content you have selected in the pick list.
When you select content in a column, you can also click up/down arrows to re-arrange the order in
which content appears. The right/left arrows let you move the selected content from one column to
another in the two column screens. Figure 2-2 shows an example of configuring a two column
layout.
34
Common Tasks
Figure 2-3. Customized Layout
Once you configure a customized layout, it remains configured for you as a user no matter what
client machine you log in on, as long as your client refers to the same application server. You can
even add content with Select Content, the pick list next to Select Layout when you use a custom
layout. You can delete sub-screens with the “X” in their upper right corner.
CAUTION:
If you delete all content, the custom layout preserves that empty screen as the default for that selection.
You must either Add Content with the pick list at the top of the screen, or go to Layout -> Edit Layout when
your empty layout is open to re-add content.
NOTE:
Sub-panels within a layout do not appear in the Window menu described in Managing Multiple Screens
on page 10. Only layouts arranging these sub-panels appear there, and only these take advantage of the
back/forth browser buttons.
You can also create layouts “on the fly” by using the <select content> pick list at the top of the screen to
add content to a layout. Use the X at the upper right corner of a panel to make that panel disappear. As
with edited layouts, alterations are preserved when you close the client, and re-appear when you log in
again.
Common Tasks
35
Minimizing sub-panels
The borders of sub-panels display triangles that are minimize buttons for the individual panels.
Clicking this button minimizes that sub-panel. The remaining sub-panels automatically resize to
fill in the remaining space.
Column Drag and Drop
You can drag and drop columns to rearrange them. You can also add columns by clicking the plus
button to the right of Layout in a panel. Then, either select a column name and click Insert
Column, or drag and drop the column name into the table (nowhere else). The column appears at
the far right of the listed columns. You can remove an existing column from the display by dragging
it up off the table. A large “X” appears when you have dragged it far enough.
Administering the Application
This software controls access to your network resources and device data, and offers many forms of
automation that may prove invaluable. Here are some examples:
•
•
You can configure multiple security levels (read-only access, read/write-access, administrative
access, and so on) and multiple types of users (user groups). The next section briefly describes
this. For additional information, consult the User Guide, or online help.
You can automate and schedule a variety of operations. Consult the User Guide or online help
for more information about how to do this.
The following sections describe these examples. For more information about any of this, consult
the User Guide.
36
Common Tasks
Users and User Groups
The application’s User Manager lets you associate information with users like passwords, group
membership, and contact information. Select Settings -> Permissions -> User Manager to see the
User Manager.
Figure 2-4. User Manager
NOTE:
This application comes with system users like OWAdmin. These are normal and cannot be deleted.
Click action -> New to create a new user, or action -> Open to edit a user you have selected from
the list. When you open the User (or User Group) editor, you can also configure permissions, as
described in Permissions on page 39.
NOTE:
Best practice is to configure users, put them in a group (see User Groups on page 38), then assign
permissions to the groups. Permissions accessible from individual users’ screens override group
permissions, so tailoring individual permissions is still possible.
Common Tasks
37
User Groups
The User Group Manager lets you create user groups just as you create or edit users. The detail
panels display the name, description and whether the group is protected. Open this manager from
Settings -> Permissions -> User Group Manager. Initially, a Group is nothing more than a name
and a description.
Figure 2-5. User Group Manager
Click New or select a group and click Open to modify a group. You cannot delete some groups; for
example, you cannot delete Administrators.
Once created, however, you can associate individual users with groups, and grant permissions to
users based on their association with a group. By default, new groups have no permissions. See
Permissions on page 39.
38
Common Tasks
Permissions
This panel appears in editors for both groups and individual users. It lets you configure permissions
(also known as “functional permissions”) for individual users which override those configured for
groups. The permissions displayed in this screen are only those for the selected, individual user (or
group). To see the combined group and user permissions, see the All Permissions panel in the User
editor.
Figure 2-6. Functional Permissions
Configure permissions by checking the actions that appear in the row with the permission. These
determine a user’s capabilities within the application. Generally, the following describes the effects
of enabling these actions:.
Action
Default Behavior
execute
When checked, this action lets you launch a particular manager and query for
elements. Alternatively this action can control a specific application function,
(typically described by the permission name) like provisioning a policy
add
This enables the New menu item on the action menu. If you do not check this
action, then the New menu item does not appear.
Common Tasks
39
Action
Default Behavior
read
When checked, this enables the Edit menu item on the action menu.
write
When checked, this enables the Save button within editors.
delete
When checked, this enables the Delete menu item on the action menu within
managers.
The functional permissions that use these actions appear in this screen. Select a permission, and in
the Group editor, the description appears at the bottom of the screen.
NOTE:
Functional permissions are global and additive with other permissions. If you have a group permission
and individual functional permissions set, the result is a union, not an intersection of the two.
Also: Best practice is to add users to user groups with the appropriate functional permissions rather than
alter individual user functional permissions.
To see the details about how to do this, consult the User Guide, or online help.
40
Common Tasks
Scheduling Operations
You can schedule many of this software’s actions. Open the Schedules screen either from File ->
Open -> System Services -> Schedules or from the navigation pane.
Figure 2-7. Schedules
Click New, then select an operation (Group Operations, Inventory Reports, Resynchronization, and
so on), and configure the selected option.
Finally, select the schedule timing, frequency, and so on. Consult the User Guide for more
information about scheduling capabilities.
NOTICE:
You can set up a recurring discovery of an IP range that automatically adds any new networked devices
to those already in your inventory.
Common Management Tasks
The following are common tasks done when you manage devices:
Change (or view) a device setting—Right-click a device in Resources and select Open. The
subsequent screens let you see and change device settings when you elect to save your
changes. You can also use the Detail panels to do this.
Common Tasks
41
Create a group—Groups let you change settings on multiple devices. From Resources, select listed
devices (Ctrl+click to select several), and right click. Select Add to Group, to add to an
existing group, or New Group to create a new group with the selected devices. Selecting
Group Op lets you do things to the entire group of devices. See the User Guide for details.
Mapping Equipment
In addition to their listing in the Inventory screen, discovered resources can appear in a topology
mapping.
Figure 2-8. Topology
To see discovered equipment in such a map, do the following:
42
1
Open Topology View from the navigation panel, or with File -> Open -> Inventory ->
Topology Views.
2
Click action -> New to begin configuring a view.
3
Click action -> Add content.
4
In the subsequent screen, click Equipment (you can also add contacts, for example).
Common Tasks
5
In the next screen, select the inventory that you want to map. You can Ctrl+Click to select
multiple items.
6
Click Select.
7
The equipment appears, represented as icons on a blank (white) screen. You can re-arrange
these icons by clicking and dragging them. The icons display the color of the highest value
alarm (critical / red is the highest) that most recently came from that device.
8
Select a background by clicking Properties, then selecting a background from the pick list. To
add graphics to those listed, click the command button (...) to the right of the pick list, and
select the graphic file. As long as the graphic is a .jpg, .gif or .png file, it can appear
behind the icons.
NOTICE:
Notice that, within the view, you can make a larger display than appears in this screen and click and drag
the gray square in the Overview (bottom, right) panel to select the area in the larger view screen.
You can also right-click an item to see a menu of additional options (see the User Guide for
details). For example, you can alter the magnification of the view with the Zoom options.
9
Click File -> Save to preserve this view.
Common Tasks
43
44
Common Tasks
3
Backup / Restore / Deploy
File Management: Backup / Restore / Deploy
Once you discover devices on your network, you can use OpenManage Network Manager’s Backup
/ Restore functionality to archive configuration files, and manage them.
You can also Deploy OS updates and firmware to these devices using the Deploy capabilities.
When you have the correct device drivers and configuration, you can backup and restore device
configurations, and can deploy firmware updates to devices that support these functions. To
backup, restore or deploy firmware, you must first set up an FTP or TFTP server, according to the
requirements of your device.
Setting Up FTP / TFTP
To set up FTP/TFTP, click in the navigation panel to open File Servers. The internal FTP / TFTP
server works in many cases, but in others it does not. For example, if a firewall is between the host
with OpenManage Network Manager installed and the devices it is managing, you must typically
use an FTP / TFTP server on the device’s side of the firewall, and configure the firewall to permit
OpenManage Network Manager access to that server. See the User Guide for this software for
instructions about how to install external servers.
The internal FTP server does not work for Linux systems. For details about how to install external
servers for those platforms, see the Administration Section.
Click the Test button on the File Servers screen to confirm any selected, enabled FTP or TFTP
server is functioning correctly.
Backup / Restore
For details of the processes described in brief below, see the User Guide, or online help, for this
application.
You can backup or restore configurations to devices whose drivers permit these operations. First
select a device in the Resources screen, then click the Action button and select File Management > and the appropriate sub-menu item.
A subsequent screen asks for additional information (which configuration to back up or restore,
what to name the backup, and so on), and whether you want to backup/restore now or on a
schedule. Select the options you want and click Backup / Restore or Schedule.
•
Click the Current Config sub-menu item to display the current configuration. The
application backs up this configuration if you have not already done so.
Backup / Restore / Deploy
45
•
If you select two backed-up devices, you can select Compare to view a side-by-side
comparison of the two devices’ configuration files with the differences highlighted. You can
also select only a single device with more than one configuration backup and compare those,
after selecting backup versions on a subsequent screen.
Alternatively, you can double-click a device listed in Resources (or select Open from the context or
Action button menu). When you do, the Equipment Editor opens, and if the device supports
backup/ restore, the File Management node appears in the tree on the left side of the screen.
•
•
•
Select Current Config to display the current configuration of the device. If you have not yet
backed up the configuration, that occurs when you select this node.
Select Configurations to see the history of configuration backups. This application keeps
track of the versions, and lets you label them (for example Compliant, or a user-configured
label). If you select two backed up versions, you can click Compare to see the differences
color-coded, side by side.
Audit History under the File Management node tracks all backups and restorations.
See the online help for the screens connected to these functions for more information.
Deploy
Once you have set up FTP / TFTP, and have enabled a driver that supports deploying firmware or
operating systems to the discovered devices, you can click the action button (or right-click) menu
for the menu item File Management -> Deploy. This lets you sends firmware or operating system
updates to the selected device(s), provided you have previously loaded those update files.
To load a firmware or operating system image file, open OS Images in the navigation pane. Follow
the instructions in the User Guide or in online help to load that image into the database.
When you click Deploy in the File Management menu, a subsequent screen presents the images
and available deployment parameters. Select Deploy Now or Schedule Deploy.
More details about deployment appear in the User Guide or online help.
46
Backup / Restore / Deploy
4
Troubleshooting
Troubleshooting Tips
The following answer common questions that arise when managing your equipment. For more
details, refer to the User Guide. The applicability of the following will depend on what drivers and
other add-ons you have installed with OpenManage Network Manager.
The following sections discuss some troubleshooting techniques. See this software’s User Guide for
more.
Name Resolution
If your network does not have DNS, you can also assign hostnames on a Windows platform n the
file %windir%\system32\drivers\etc\hosts. Here, you must assign a hostname in
addition to an IP address in the system. Here are some example hosts file contents (including two
commented lines where you would have to remove the # sign to make them effective):
#
102.54.94.97
#
38.25.63.10
127.0.0.1
rhino.acme.com
# source server
x.acme.com
# x client host
localhost
This software supports installation to only the local file system. Avoid installing to shared drives.
Common Issues
The following list contains possible issues and some suggested sources and resolutions for these
issues:
Application does not start:
•
•
Check whether the IP address of server has changed.
Ensure the database is large enough. See the application’s other manuals for instructions
about changing the database size.
Device data does not appear:
•
•
Ensure the login credentials are correct (consult your network administrator)
Check whether the login protocol is enabled on device
Network configuration issues:
•
Ensure that your firewall is not preventing access to the devices you want to manage.
Troubleshooting
47
Equipment values are not configurable:
•
Ensure the login credentials are correct (consult your network administrator)
Deploying firmware fails. Symptoms include pressing the Deploy Now button does nothing. You
may also find that the FTP/TFTP File Server status is Stopped.
•
48
A possible work-around is to perform a Backup of the device first.
Troubleshooting
Index
A
Active Performance Monitor
Default ICMP
Monitor, 24
Default Interface
Monitor, 23
Alarm Manager, 30
Functional Permissions, 39
Monitor Reports, 28
Printed Alarms (pdf), 32
Resource View, 29
Schedule Info, 21
Schedules, 41
Active Performance
Monitor, 22
Administering the
Application, 36
Alarm Manager, 30
anti-virus software., 12
Authentication, 8
Automating Discovery, 21
B
Basic Network
Considerations, 7
D
Default Monitors, 22
Discover Network Devices, 16
DNS, 8
Domain Name Servers, 8
F
md5sum.exe, 12
Minimum hardware, 6
Monitor performance, 22
N
Name Resolution, 8
Network Considerations, 7
Functional Permissions, 39
Network Requirements, 8
H
P
Hardware
System Requirements, 6
Protocols, 8
Hardware
recommendations, 6
Default ICMP Monitor, 24
Default Interface Monitor, 23
Managing Multiple
Screens, 10
Fixed IP Address, 8
Backup / Restore, 45
bash.exe, 12
M
Q
Quick Start, 11
I
QuickView Layout, 20
Installation and Startup, 12
IP address changes, 8
L
License, 9
R
Recommended Operating
System Versions, 6
Resources screen, 28
Figures
Dell Quick Reference Guide
49
50
S
Scheduling Operations, 41
Screen Layouts, 11
Setting Up FTP / TFTP, 45
Shared drive unsupported, 8
Starting the Client, 14
System Basics, 6
System requirements, 6
T
Topology, 42
U
Updating Your License, 9
Upgrade licenses from
previous version, 9
User Group Manager, 38
User Groups
Manager, 38
Users and User Groups, 37
W
Windows Server 2008, 6
Windows Terminal Server, 6
50
Dell Quick Reference Guide