Dell Inspiron P09G001 User's Manual

INSPIRON
™
SETUP GUIDE
INSPIRON
™
SETUP GUIDE
Regulatory model: P09G series Regulatory type: P09G001
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of your
computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells
you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems
are not applicable.
__________________
Information in this document is subject to change without notice.
© 2010 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, YOURS IS HERE, Solution Station, and DellConnect are
trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks and Core is a trademark of Intel
Corporation in the U.S. and other countries; Microsoft, Windows, Windows Vista, and the Windows Vista start button
logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries;
Blu-ray Disc is a trademark of the Blu-ray Disc Association; Bluetooth is a registered trademark owned by Bluetooth SIG,
Inc. and is used by Dell under license.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
March 2010 P/N YXKVH Rev. A00

Contents
Setting Up Your Inspiron Laptop������������������5
Touch Pad Gestures�������������������������������������� 28
Before Setting Up Your Computer ���������������� 5
Multimedia Control Keys ������������������������������ 30
Connect the AC Adapter �������������������������������� 6
Using the Optical Drive �������������������������������� 32
Connect the Network Cable (Optional)���������� 7
Display Features�������������������������������������������� 34
Press the Power Button���������������������������������� 8
Dell Extended Battery Life���������������������������� 36
Set Up Microsoft Windows���������������������������� 9
Removing and Replacing the Battery���������� 36
Create System Recovery Media
(Recommended) �������������������������������������������� 10
Software Features ���������������������������������������� 38
Install the SIM Card (Optional) �������������������� 12
Dell DataSafe Online Backup ���������������������� 40
Enable or Disable Wireless (Optional)�������� 14
Connect to the Internet (Optional) �������������� 16
Dell Dock�������������������������������������������������������� 39
Solving Problems ����������������������������������������41
Beep Codes���������������������������������������������������� 41
Using Your Inspiron Laptop ������������������������20
Network Problems ���������������������������������������� 42
Right View Features�������������������������������������� 20
Power Problems�������������������������������������������� 43
Front View Features�������������������������������������� 24
Memory Problems������������������������������������������ 45
Computer Base and Keyboard Features������ 26
Lockups and Software Problems ���������������� 46
3
Contents
Using Support Tools ������������������������������������48
Automated Order-Status Service ���������������� 67
Dell Support Center �������������������������������������� 48
Product Information�������������������������������������� 67
My Dell Downloads���������������������������������������� 49
Returning Items for Repair Under
Warranty or for Credit ���������������������������������� 68
System Messages������������������������������������������ 49
Hardware Troubleshooter ���������������������������� 51
Before You Call���������������������������������������������� 69
Dell Diagnostics �������������������������������������������� 52
Contacting Dell���������������������������������������������� 71
Restoring Your Operating System ������������56
Finding More Information and
Resources ����������������������������������������������������72
System Restore���������������������������������������������� 57
Dell DataSafe Local Backup ������������������������ 58
Basic Specifications ����������������������������������74
System Recovery Media ������������������������������ 60
Appendix ������������������������������������������������������79
Dell Factory Image Restore�������������������������� 61
Macrovision Product Notice������������������������ 79
Getting Help��������������������������������������������������64
Information for NOM, or Official Mexican
Standard (Only for Mexico)�������������������������� 80
Technical Support and Customer
Service������������������������������������������������������������ 65
DellConnect���������������������������������������������������� 65
Online Services���������������������������������������������� 66
4
Index��������������������������������������������������������������81
This section provides information about setting
up your Dell™ Inspiron™ laptop.
Before Setting Up Your
Computer
When positioning your computer, ensure that
you allow easy access to a power source,
adequate ventilation, and a level surface to
place your computer.
Restricting airflow around your Inspiron
laptop may cause it to overheat. To prevent
overheating ensure that you leave at least
10.2 cm (4 inches) at the back of the computer
and a minimum of 5.1 cm (2 inches) on all other
sides. You should never place your computer in
an enclosed space, such as a cabinet or drawer
when it is powered on.
WARNING: Do not block, push objects
into, or allow dust to accumulate in
the air vents. Do not place your Dell™
computer in a low-airflow environment,
such as a closed briefcase, or on fabric
surfaces, such as carpets or rugs, while
it is powered on. Restricting the airflow
can damage the computer, deteriorate the
computer performance, or cause a fire.
The computer turns on the fan when the
computer gets hot. Fan noise is normal and
does not indicate a problem with the fan or
the computer.
CAUTION: Placing or stacking heavy or
sharp objects on the computer may result
in permanent damage to the computer.
5
INSPIRON
Setting Up Your Inspiron Laptop
Setting Up Your Inspiron Laptop
Connect the AC Adapter
Connect the AC adapter to the computer and then plug it into a wall outlet or surge protector.
WARNING: The AC adapter works with electrical outlets worldwide. However, power
connectors and power strips vary among countries. Using an incompatible cable or
improperly connecting the cable to a power strip or electrical outlet may cause fire or
permanent damage to your computer.
NOTE: Connect the power cable to the adapter firmly and ensure that the light on the adapter is
on when you turn on power.
NOTE: Use only Dell AC adapter family PA-2E, PA-3E, and PA-12 with your computer.
6
Setting Up Your Inspiron Laptop
Connect the Network Cable (Optional)
To use a wired network connection, connect the network cable.
7
Setting Up Your Inspiron Laptop
Press the Power Button
8
Setting Up Your Inspiron Laptop
Set Up Microsoft Windows
Your Dell computer is preconfigured with Microsoft® Windows® operating system. To set up
Windows for the first time, follow the instructions on the screen. These steps are mandatory
and may take some time to complete. The Windows setup screens will take you through several
procedures including accepting license agreements, setting preferences, and setting up an
Internet connection.
CAUTION: Do not interrupt the operating system’s setup process. Doing so may render your
computer unusable and you will need to reinstall the operating system.
NOTE: For optimal performance of your computer, it is recommended that you download and
install the latest BIOS and drivers for your computer available at support.dell.com.
NOTE: For more information on the operating system and features, see
support.dell.com/MyNewDell.
9
Setting Up Your Inspiron Laptop
Create System Recovery Media (Recommended)
NOTE: It is recommended that you create a system recovery media as soon as you set up
Microsoft Windows.
The system recovery media can be used to restore your computer to the operating state it was in
when you purchased the computer, while preserving data files (without the need of the Operating
System disc). You can use the system recovery media if changes to the hardware, software, drivers,
or other system settings have left the computer in an undesirable operating state.
You will require the following to create the system recovery media:
•Dell DataSafe Local Backup
•USB key with a minimum capacity of 8 GB or DVD-R/DVD+R/Blu-ray Disc™
NOTE: Dell DataSafe Local Backup does not support rewritable discs.
10
Setting Up Your Inspiron Laptop
To create a system recovery media:
1. Ensure that the AC adapter is connected (see “Connect the AC Adapter” on page 6).
2. Insert the disc or USB key in the computer.
3. Click Start
→ Programs→ Dell DataSafe Local Backup.
4. Click Create Recovery Media.
5. Follow the instructions on the screen.
NOTE: For information on using the system recovery media, see “System Recovery Media” on
page 60.
11
Setting Up Your Inspiron Laptop
Install the SIM Card (Optional)
Installing a Subscriber Identity Module (SIM) card allows you to browse the Internet, check e-mail,
and connect to a Virtual Private Network. To access the Internet, you must be within the network of
your cellular service provider.
NOTE: Installing a SIM card is not required if you are using an EVDO card to access the
Internet.
To install the SIM card:
1. Turn off your computer.
2. Remove the battery (see “Removing and Replacing the Battery” on page 36).
3. In the battery bay, slide the SIM card into the SIM card slot.
4. Replace the battery (see “Removing and Replacing the Battery” on page 36).
5. Turn on your computer.
12
Setting Up Your Inspiron Laptop
SIM card
SIM card slot
battery bay
1
2
3
1
2
3
13
Setting Up Your Inspiron Laptop
Enable or Disable Wireless (Optional)
14
Setting Up Your Inspiron Laptop
NOTE: The wireless feature is available on your computer only if you ordered a WLAN card
at the time of purchase. For more information on the cards supported by your computer, see
“Basic Specifications” on page 74.
To enable wireless:
1. Ensure that your computer is turned on.
2. Press the wireless key
on the keyboard.
A confirmation of your selection appears on the screen.
Wireless enabled
Wireless disabled
To disable wireless:
Press the wireless key
on the keyboard again to turn off all radios.
NOTE: The wireless key allows you to quickly turn off all wireless radios (WiFi and Bluetooth®)
on your computer, such as when you are asked to disable all wireless radios on an airplane
flight.
15
Setting Up Your Inspiron Laptop
Connect to the Internet
(Optional)
To connect to the Internet, you need an external
modem or network connection and an Internet
Service Provider (ISP).
If an external USB modem or WLAN adapter
is not a part of your original order, you can
purchase one from www.dell.com.
Setting Up a Wired Connection
•If you are using a DSL or cable/satellite
modem connection, contact your ISP
or cellular telephone service for setup
instructions.
•If you are using a dial-up connection,
connect the telephone line to the optional
external USB modem and to the telephone
wall connector before you set up your
Internet connection.
To complete setting up your wired Internet
connection, follow the instructions in “Setting
Up Your Internet Connection” on page 18.
16
Setting Up Your Inspiron Laptop
Setting Up a Wireless Connection
NOTE: To set up your wireless router,
see the documentation that shipped with
your router.
Windows® 7
1. Ensure that wireless is enabled on your
computer (see “Enable or Disable Wireless”
on page 14).
Before you can use your wireless Internet
connection, you need to connect to your
wireless router.
2. Save and close any open files, and exit any
open programs.
To set up your connection to a wireless router:
4. In the search box, type network and
then click Network and Sharing Center→
Connect to a network.
Windows Vista®
1. Ensure that wireless is enabled on your
computer (see “Enable or Disable Wireless”
on page 14).
3. Click Start
→ Control Panel.
5. Follow the instructions on the screen to
complete the setup.
2. Save and close any open files, and exit any
open programs.
3. Click Start
→ Connect To.
4. Follow the instructions on the screen to
complete the setup.
17
Setting Up Your Inspiron Laptop
Setting Up Your Internet Connection
To set up your Internet connection:
ISPs and ISP offerings vary by country. Contact
your ISP for offerings available in your country.
Windows Vista
If you cannot connect to the Internet but have
successfully connected in the past, the ISP
might have a service outage. Contact your ISP
to check the service status, or try connecting
again later.
Have your ISP information ready. If you do not
have an ISP, the Connect to the Internet wizard
can help you get one.
NOTE: The following instructions are
applicable to the Windows default view,
so they may not apply if you set your Dell™
computer to the Windows Classic view.
1. Save and close any open files, and exit any
open programs.
2. Click Start
→ Control Panel.
3. In the search box, type network, and then
click Network and Sharing Center→ Set up
a connection or network→ Connect to the
Internet.
The Connect to the Internet window appears.
NOTE: If you do not know which type of
connection to select, click Help me choose
or contact your ISP.
4. Follow the instructions on the screen and
use the setup information provided by your
ISP to complete the setup.
18
Setting Up Your Inspiron Laptop
Windows 7
1. Save and close any open files, and exit any
open programs.
2. Click Start
→ Control Panel.
3. In the search box, type network, and then
click Network and Sharing Center→ Set up
a new connection or network→ Connect to
the Internet.
The Connect to the Internet window appears.
NOTE: If you do not know which type of
connection to select, click Help me choose
or contact your ISP.
4. Follow the instructions on the screen and
use the setup information provided by your
ISP to complete the setup.
19
INSPIRON
Using Your Inspiron Laptop
This section provides information about the features available on your Inspiron laptop.
Right View Features
1
20
2
3
4
5
6
Using Your Inspiron Laptop
1
Audio out/Headphone connector — Connects to a pair of headphones or to a powered
speaker or sound system.
2
Audio in/Microphone connector — Connects to a microphone or inputs signal for use
with audio programs.
3 SD/MMC - MS/Pro 7-in-1 media card reader — Provides a fast and convenient way to view
and share digital photos, music, videos, and documents stored on the following digital media
cards:
•Secure Digital (SD) memory card
•Memory Stick
•Secure Digital High Capacity (SDHC) card
•Memory Stick PRO
•Multi Media Card (MMC)
•xD-Picture Card (type - M and type - H)
•MMC+
NOTE: Your computer ships with a plastic blank installed in the media card slot. Blanks protect
unused slots from dust and other particles. Save the blank for use when no media card is
installed in the slot. Blanks from other computers may not fit your computer.
USB 2.0 connectors (2) — Connect to USB devices, such as a mouse, keyboard, printer,
external drive, or MP3 player.
5 Optical drive — Plays or records CDs, DVDs, or Blu-ray Discs (optional). Ensure that the side
with print or writing is facing upward when placing discs on the optical drive tray.
6 Eject button — Ejects the optical drive tray when pressed.
4
21
Using Your Inspiron Laptop
Left View Features
1
22
2
3
4
5
6
Using Your Inspiron Laptop
1 Security cable slot — Attaches a commercially available security cable to the computer.
NOTE: Before you buy a security cable, ensure that it fits into the security cable slot on your
computer.
2
3
4
5
AC adapter connector — Connects to the AC adapter to power the computer and charge
the battery.
VGA connector — Connects to a monitor or projector.
Network connector — Connects your computer to a network or a broadband device if
you are using a wired network.
HDMI connector — Connects to a TV for both 5.1 audio and video signals.
NOTE: When used with a monitor, only the video signal is read.
6
USB 2.0 connector — Connects to USB devices, such as a mouse, keyboard, printer,
external drive, or MP3 player.
23
Using Your Inspiron Laptop
Front View Features
1 2 3
24
4
Using Your Inspiron Laptop
1
Power indicator light — Indicates the following power states:
•Solid white — The computer is on.
•Breathing white — The computer is in standby mode.
•Off — The computer is off or in hibernate state.
2
Hard drive activity light — Turns on when the computer reads or writes data. A blinking
light indicates hard drive activity.
3
Battery indicator light — Indicates the following states when the computer is powered
using either the AC adapter or the battery.
AC adapter
Battery
Indicator light
status
Computer state(s)
Battery charge level
solid white
on/off/standby/hibernate
<98%
off
on/off/standby/hibernate
>98%
solid amber
on/standby
<=10%
off
on/off/standby/hibernate
>10%
NOTE: The battery is charging when the computer is powered using an AC adapter.
4 Analog microphone — Built-in microphone for conferencing and chatting.
25
Using Your Inspiron Laptop
Computer Base and Keyboard Features
1
2
3
4
26
Using Your Inspiron Laptop
1
Power button — Turns the computer on or off when pressed.
2 Function key row — The wireless enable and disable key, brightness increase and decrease
keys, multimedia keys, and the touch pad enable or disable key are located in this row.
For more information on the multimedia keys, see “Multimedia Control Keys” on page 30.
3 Touch pad — Provides the functionality of a mouse to move the cursor, drag or move selected
items, and left-click by tapping the surface. It supports the Scroll and Zoom features. For more
information, see “Touch Pad Gestures” on page 28.
NOTE: To enable or disable the touch pad, press the
keyboard.
key on the function key row on the
4 Touch pad buttons (2) — Provide left-click and right-click functions like those on a mouse.
27
Using Your Inspiron Laptop
Touch Pad Gestures
Scroll
Allows you to scroll through content. The scroll
feature includes:
Traditional Scroll – Allows you to scroll up and
down, or right and left.
To scroll up and down:
Move a finger up or down in the
vertical scroll zone (extreme
right of the touch pad).
To scroll right and left:
Move a finger right or left in the
horizontal scroll zone (extreme
bottom of the touch pad).
28
Circular Scroll – Allows you to scroll up and
down, or right and left.
To scroll up and down:
Move a finger in the vertical
scroll zone (extreme right of
the touch pad), in a counter
clockwise circular motion to
scroll up or clockwise circular
motion to scroll down.
To scroll right and left:
Move a finger in the horizontal
scroll zone (extreme bottom of
the touch pad), in a clockwise
circular motion to scroll right
or counterclockwise circular
motion to scroll left.
Using Your Inspiron Laptop
Zoom
Allows you to increase or decrease the
magnification of the screen content. The
zoom feature includes:
One finger zoom – Allows you to zoom in or out.
To zoom in:
Move a finger up in the zoom
zone (extreme left of the touch
pad).
To zoom out:
Move a finger down in the
zoom zone (extreme left of the
touch pad).
29
Using Your Inspiron Laptop
Multimedia Control Keys
The multimedia control keys are located on the function key row on the keyboard. To use the
multimedia controls, press the required key. You can configure the multimedia control keys on
the keyboard using the Function Key Behavior in the System Setup (BIOS) utility or the Windows
Mobility Center.
System Setup (BIOS) Utility
1. Press <F2> during POST (Power On Self Test) to enter the System Setup (BIOS) utility.
2. In the Function Key Behavior, select Multimedia Key First or Function Key First.
The options in the Function Key Behavior setting are:
Multimedia Key First — This is the default setting. Pressing any multimedia control key performs the
associated multimedia action. For function key, press <Fn> + the required function key.
Function Key First — Pressing any function key performs the associated function. For multimedia
action, press <Fn> + the required multimedia control key.
NOTE: The Multimedia Key First option is active only in the operating system.
Windows Mobility Center
1. Press <
> <X> keys to launch the Windows Mobility Center.
2. In the Function Key Row, select Function Key or Multimedia Key.
30
Using Your Inspiron Laptop
Mute the sound
Play the previous track or chapter
Decrease the volume level
Play or pause
Increase the volume level
Play the next track or chapter
31
Using Your Inspiron Laptop
Using the Optical Drive
CAUTION: Do not press down on the optical drive tray when you open or close it. Keep the
optical drive tray closed when you are not using the optical drive.
CAUTION: Do not move the computer while playing or recording a disc.
The optical drive plays or records CDs, DVDs, and Blu-ray Discs (optional). Ensure that the side
with print or writing is facing upward when placing discs on the optical drive tray.
To place a disc in the optical drive:
1. Press the eject button on the optical drive.
2. Pull out the optical drive tray.
3. Place the disc, label side up, in the center of the optical drive tray and snap the disc onto
the spindle.
4. Push the optical drive tray back into the drive.
32
Using Your Inspiron Laptop
1 disc
2 spindle
3 optical drive tray
4 eject button
1
2
3
4
33
Using Your Inspiron Laptop
Display Features
1
34
2
3
Using Your Inspiron Laptop
1 Camera activity indicator — Indicates if the camera is on or off.
2 Camera — Built-in camera for video capture, conferencing, and chat.
3 Display — Your display can vary based on selections you made when purchasing your
computer. For more information about displays, see the Dell Technology Guide available on
your hard drive or at support.dell.com/manuals.
35
Using Your Inspiron Laptop
Dell Extended Battery Life
The Dell Extended Battery Life feature provides
options to derive the maximum backup time
from your battery. This feature is enabled by
default and is activated when you disconnect
the AC power.
Press <F3> to enable or disable the feature.
The Extended Battery Life pop-up appears to
indicate the current status.
To learn more about the customization options
for Dell Extended Battery Life:
1. Press <F3>.
The Extended Battery Life pop-up appears.
2. Click Show Settings.
The Battery Meter window appears.
3. Click What is Dell Extended Battery Life?.
Removing and Replacing the
Battery
WARNING: Before you begin any of the
procedures in this section, follow the
safety instructions that shipped with your
computer.
WARNING: Using an incompatible battery
may increase the risk of fire or explosion.
This computer should only use a battery
purchased from Dell. Do not use batteries
from other computers.
WARNING: Before removing the battery,
shut down the computer, and remove
external cables (including the AC adapter).
To remove the battery:
1. Turn off the computer and turn it over.
2. Slide and click the battery release latch.
3. Slide the battery out of the battery bay.
36
Using Your Inspiron Laptop
To replace the battery:
1. Slide the battery into the battery bay until it clicks into place.
2
1
3
1
2
3
battery bay
battery
battery release latch
37
Using Your Inspiron Laptop
Software Features
NOTE: For more information about the
features described in this section, see the
Dell Technology Guide available on your
hard drive or at support.dell.com/manuals.
Productivity and Communication
You can use your computer to create
presentations, brochures, greeting cards, fliers,
and spreadsheets. You can also edit and view
digital photographs and images. Check your
purchase order for software installed on
your computer.
After connecting to the Internet, you can access
websites, setup an e-mail account, and upload
or download files.
38
Entertainment and Multimedia
You can use your computer to watch videos,
play games, and listen to music or Internet radio
stations.
You can download or copy pictures and video files
from portable devices, such as digital cameras
and cell phones. Optional software applications
enable you to organize and create music and
video files that can be recorded to disc, saved
on portable products such as MP3 players and
handheld entertainment devices, or played and
viewed directly on connected TVs, projectors,
and home theater equipment.
Using Your Inspiron Laptop
Dell Dock
The Dell Dock is a group of icons that provides easy access to frequently-used applications, files,
and folders. You can personalize the Dock by:
•Adding or removing icons
•Changing the color and location of the Dock
•Grouping related icons into categories
Add a Category
•Changing the behavior of the icons
Remove a Category or Icon
1. Right-click the Dock, click Add→ Category.
The Add/Edit Category window is displayed.
1. Right-click the category or icon on the Dock
and click Delete shortcut or Delete category.
2. Enter a title for the category in the Title field.
2. Follow the instructions on the screen.
3. Select an icon for the category from the
Select an image: box.
4. Click Save.
Add an Icon
Drag and drop the icon to the Dock or
a category.
Personalize the Dock
1. Right-click the Dock and click Advanced
Setting....
2. Choose the desired option to personalize
the Dock.
39
Using Your Inspiron Laptop
Dell DataSafe Online Backup
NOTE: Dell DataSafe Online may not be
available in all regions.
NOTE: A broadband connection is
recommended for fast upload/download
speeds.
Dell DataSafe Online is an automated backup
and recovery service that helps protect your
data and other important files from catastrophic
incidents like theft, fire, or natural disasters. You
can access the service on your computer using
a password‑protected account.
For more information, go to delldatasafe.com.
To schedule backups:
1. Double-click the Dell DataSafe Online
icon on the taskbar.
2. Follow the instructions that appear on the
screen.
40
INSPIRON
Solving Problems
This section provides troubleshooting
information for your computer. If you cannot
solve your problem using the following
guidelines, see “Using Support Tools” on
page 48 or “Contacting Dell” on page 71.
Beep Code Possible Problem
One
Possible system board failure —
BIOS ROM checksum failure
Two
No RAM detected
Beep Codes
Your computer may emit a series of beeps
during start-up if there are errors or problems.
This series of beeps, called a beep code,
identifies a problem. Write down the beep code
and contact Dell (see “Contacting Dell” on
page 71).
NOTE: To replace parts, see the Service
Manual at support.dell.com/manuals.
NOTE: If you installed or
replaced the memory module,
ensure that the memory module
is seated properly.
Three
Possible system board failure —
Chipset error
Four
RAM read/write failure
Five
Real Time Clock failure
Six
Video card or chip failure
Seven
Processor failure
Eight
Display failure
41
Solving Problems
Network Problems
Wireless Connections
If the wireless network connection is lost —
The wireless router is offline or wireless has
been disabled on the computer.
•Ensure that wireless is enabled (see “Enable
or Disable Wireless” on page 14).
•Check your wireless router to ensure it is
powered on and connected to your data
source (cable modem or network hub).
•Interference may be blocking or interrupting
your wireless connection. Try moving the
computer closer to your wireless router.
•Re-establish your connection to the
wireless router (see “Setting Up a Wireless
Connection” on page 17).
42
Wired Connections
If the wired network connection is lost — The
cable is loose or damaged.
•Check the cable to ensure it is plugged in
and not damaged.
•If the problem persists, contact your network
administrator or ISP.
Solving Problems
Power Problems
If the power or battery indicator light is off —
The computer is either turned off, in standby or
hibernate mode, or not receiving power.
•Press the power button. The computer
resumes normal operation if it is off or in
hibernate mode.
•Press a key on the keyboard, move the
connected mouse or a finger on the touch
pad, or press the power button to resume
normal operation.
•Reseat the AC adapter cable into both the
power connector on the computer and the
electrical outlet.
•If the AC adapter is plugged into a power
strip, ensure that the power strip is plugged
into an electrical outlet and that the power
strip is turned on. Also bypass power
protection devices, power strips, and power
extension cables to verify that the computer
turns on properly.
•Ensure that the electrical outlet is working
by testing it with another device, such as
a lamp.
•Check the AC adapter cable connections.
If the AC adapter has a light, ensure that the
light on the AC adapter is on.
If the power or battery indicator light is solid
white and the computer is not responding —
The computer is either in standby or hibernate
mode, or the display may not be responding.
•Press the power button until the computer
turns off and then turn it back on.
•If the display is not responding, press the
power button until the computer turns off
and then turn the computer back on.
•Press a key on the keyboard, move the
connected mouse or a finger on the touch
pad, or press the power button to resume
normal operation.
•If the problem persists, contact Dell (see
“Contacting Dell” on page 71).
43
Solving Problems
If the power indicator light is breathing
white — The computer is in standby mode.
•Press a key on the keyboard, move the
connected mouse or a finger on the touch
pad, or press the power button to resume
normal operation.
•If the problem persists, contact Dell (see
“Contacting Dell” on page 71).
If the battery indicator light is solid amber —
The computer is in standby mode and the
battery charge is low.
•Connect the AC adapter to power the
computer and charge the battery.
•Press a key on the keyboard, move the
connected mouse or a finger on the touch
pad, or press the power button to resume
normal operation.
•If the problem persists, contact Dell (see
“Contacting Dell” on page 71).
44
If you encounter interference that hinders
reception on your computer — An unwanted
signal is creating interference by interrupting or
blocking other signals. Some possible causes of
interference are:
• Power, keyboard, and mouse extension cables.
• Too many devices connected to a power strip.
•Multiple power strips connected to the same
electrical outlet.
Solving Problems
Memory Problems
If you receive an insufficient memory
message —
•Save and close any open files and exit any
open programs you are not using to see if
that resolves the problem.
•See the software documentation for
minimum memory requirements.
•Reseat the memory modules into the
connector(s) (see the Service Manual at
support.dell.com/manuals).
•If the problem persists, contact Dell (see
“Contacting Dell” on page 71).
If you experience other memory problems —
•Ensure that you are following the memory
installation guidelines (see the Service
Manual at support.dell.com/manuals).
•Check if the memory module is compatible
with your computer. Your computer supports
DDR3 memory. For more information about
the type of memory supported by your
computer, see “Basic Specifications” on
page 74.
•Reseat the memory modules (see the Service
Manual at support.dell.com/manuals) to
ensure that your computer is successfully
communicating with the memory.
•Run the Dell Diagnostics (see “Dell
Diagnostics” on page 52).
•If the problem persists, contact Dell (see
“Contacting Dell” on page 71).
45
Solving Problems
Lockups and Software
Problems
If the computer does not start up — Ensure
that the AC adapter is firmly connected to the
computer and to the electrical outlet.
If a program stops responding —
End the program:
1. Press <Ctrl><Shift><Esc> simultaneously.
2. Click Applications.
3. Click the program that is no longer
responding
4. Click End Task.
If a program crashes repeatedly — Check the
software documentation. If necessary, uninstall
and then reinstall the program.
NOTE: Software usually includes
installation instructions in its
documentation or on the CD.
46
If the computer stops responding or a solid blue
screen appears —
CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.
If you are unable to get a response by pressing
a key on your keyboard or moving your mouse,
press the power button for at least 8 to 10 seconds
until the computer turns off and then restart your
computer.
If a program is designed for an earlier
Microsoft® Windows® operating system —
Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment similar
to an earlier version of Microsoft Windows
operating system environments.
Solving Problems
To run the Program Compatibility Wizard:
Windows Vista®
1. Click Start
→ Control Panel→
Programs→ Use an older program with this
version of Windows.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen.
Windows 7
1. Click Start
→ Control Panel→
Programs→ Run programs made for
previous versions of Windows.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen.
If you have other software problems —
•Back up your files immediately.
•Use a virus-scanning program to check the
hard drive or CDs.
•Save and close any open files or programs
and shut down your computer through the
Start
menu.
•Check the software documentation or
contact the software manufacturer for
troubleshooting information:
––Ensure that the program is compatible
with the operating system installed on
your computer.
––Ensure that your computer meets the
minimum hardware requirements needed
to run the software. See the software
documentation for information.
––Ensure that the program is installed and
configured properly.
––Verify that the device drivers do not
conflict with the program.
––If necessary, uninstall and then reinstall
the program.
47
INSPIRON
Using Support Tools
Dell Support Center
The Dell Support Center helps you find
the service, support, and system-specific
information you need.
To launch the application, click the
taskbar.
icon in the
The Dell Support Center home page displays your
computer’s model number, service tag, express
service code, and service contact information.
The home page also provides links to access:
Self Help (Troubleshooting,
Security, System Performance,
Network/Internet, Backup/
Recovery, and Windows
operating system)
48
Alerts (technical support alerts
relevant to your computer)
Assistance from Dell (Technical
Support with DellConnect™,
Customer Service, Training and
Tutorials, How-To Help with
Solution Station™, and Online
Scan with PC CheckUp)
About Your System (System
Documentation, Warranty
Information, System Information,
Upgrades & Accessories)
For more information about Dell Support Center
and available support tools, click the Services
tab at support.dell.com.
Using Support Tools
My Dell Downloads
NOTE: My Dell Downloads may not be
available in all regions.
Some of the software pre-installed on your new
computer do not include a backup CD or DVD.
This software is available at My Dell Downloads.
From this website you can download available
software for reinstallation or create your own
backup media.
To register and use My Dell Downloads:
1. Go to downloadstore.dell.com/media.
2. Follow the instructions on the screen to
register and download the software.
3. Reinstall or create backup media of the
software for future use.
System Messages
If your computer has an issue or error, it may display
a system message that will help you identify the
cause and action needed to resolve the issue.
NOTE: If the message you received is not
listed in the following examples, see the
documentation for either the operating
system or the program that was running
when the message appeared. Alternatively
you could see the Dell Technology Guide on
your hard drive or at
support.dell.com/manuals or see
“Contacting Dell” on page 71 for assistance.
Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support — The computer failed to complete
the boot routine three consecutive times for the
same error. Contact Dell (see “Contacting Dell”
on page 71).
49
Using Support Tools
CMOS checksum error — Possible system
board failure or Real Time Clock (RTC) battery
low. Replace the coin-cell battery (see the
Service Manual at support.dell.com/manuals) or
contact Dell (see “Contacting Dell” on page 71).
CPU fan failure — CPU fan has failed. Replace
the CPU fan (see the Service Manual at
support.dell.com/manuals).
Hard-disk drive failure — Possible hard
drive failure during POST. Contact Dell (see
“Contacting Dell” on page 71).
Hard-disk drive read failure — Possible hard
drive failure during HDD boot test. Contact Dell
(see “Contacting Dell” on page 71).
Keyboard failure — Keyboard failure or
loose cable.
To replace the keyboard, see the Service
Manual at support.dell.com/manuals.
50
No boot device available — No bootable
partition on hard drive, the hard drive cable is
loose, or no bootable device exists.
•If the hard drive is your boot device, ensure
that the cables are connected and that the
drive is installed properly and partitioned as
a boot device.
•Enter system setup and ensure that the boot
sequence information is correct (see the Dell
Technology Guide on your hard drive or at
support.dell.com/manuals).
No timer tick interrupt — A chip on the system
board might be malfunctioning or there might be
a system board failure. See the Service Manual
at support.dell.com/mauals or contact Dell for
assistance (see “Contacting Dell” on page 71).
Using Support Tools
USB over current error — Disconnect the USB
device. Your USB device needs more power for
it to function properly. Use an external power
source to connect the USB device, or if your
device has two USB cables, connect both
of them.
CAUTION - Hard Drive SELF MONITORING
SYSTEM has reported that a parameter has
exceeded its normal operating range. It is
recommended that you back up your data
regularly. A parameter out of range may or may
not indicate a potential hard drive problem —
S.M.A.R.T error, possible hard drive failure.
Contact Dell (see “Contacting Dell” on page 71).
Hardware Troubleshooter
If a device is either not detected during
the operating system setup or is detected
but incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.
To start the Hardware Troubleshooter:
1. Click Start
→ Help and Support.
2. Type hardware troubleshooter in
the search field and press <Enter> to start
the search.
3. In the search results, select the option that
best describes the problem and follow the
remaining troubleshooting steps.
51
Using Support Tools
Dell Diagnostics
If you experience a problem with your
computer, perform the checks in “Lockups and
Software Problems” on page 46 and run the
Dell Diagnostics before you contact Dell for
technical assistance.
NOTE: Dell Diagnostics works only on Dell
computers.
NOTE: The Drivers and Utilities disc may
not ship with your computer.
Ensure that the device that you want to test
displays in the system setup program and is
active. Press <F2> during POST (Power On Self
Test) to enter the System Setup (BIOS) utility.
Start the Dell Diagnostics from your hard drive
or from the Drivers and Utilities disc.
52
Starting Dell Diagnostics From Your
Hard Drive
The Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display
a screen image, contact Dell (see
“Contacting Dell” on page 71).
1. Ensure that the computer is connected to an
electrical outlet that is known to be working
properly.
2. Turn on (or restart) your computer.
3. When the DELL™ logo appears, press <F12>
immediately. Select Diagnostics from the
boot menu and press <Enter>.
This may invoke the Pre-Boot System
Assessment (PSA) on your computer.
Using Support Tools
NOTE: If you wait too long and the operating
system logo appears, continue to wait until
you see the Microsoft® Windows® desktop,
then shut down your computer and try again.
NOTE: If you see a message stating that no
diagnostics utility partition has been found,
run the Dell Diagnostics from the Drivers
and Utilities disc.
If PSA is invoked:
a. The PSA starts running tests.
b. If the PSA completes successfully,
the following message appears: “No
problems have been found
with this system so far.
Do you want to run the
remaining memory tests? This
will take about 30 minutes
or more. Do you want to
continue? (Recommended).”
c. If you are experiencing memory issues,
press <y>, otherwise press <n>. The
following message appears: “Booting
Dell Diagnostic Utility
Partition. Press any key to
continue.”
d. Press any key to go to the Choose An
Option window.
If PSA is not invoked:
Press any key to start the Dell Diagnostics
from the diagnostics utility partition on your
hard drive.
4. Select the test you want to run.
53
Using Support Tools
5. If a problem is encountered during a test,
a message appears with an error code and
a description of the problem. Write down
the error code and problem description
and contact Dell (see “Contacting Dell” on
page 71).
NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.
6. When the tests are complete, close the test
screen to return to the Choose An Option
window.
7. To exit the Dell Diagnostics and to restart the
computer, click Exit.
54
Starting Dell Diagnostics From the
Drivers and Utilities Disc
NOTE: The Drivers and Utilities disc may
not ship with your computer.
1. Insert the Drivers and Utilities disc.
2. Shut down and restart the computer.
When the DELL logo appears, press <F12>
immediately.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft Windows
desktop, then shut down your computer
and try again.
NOTE: The next steps change the boot
sequence for one time only. On the next
start-up, the computer boots according to
the devices specified in the system setup
program.
Using Support Tools
3. When the boot device list appears, highlight
CD/DVD/CD-RW and press <Enter>.
4. Select the Boot from CD-ROM option from
the menu that appears and press <Enter>.
5. Type 1 to start the CD menu and press
<Enter> to proceed.
6. Select Run the 32 Bit Dell Diagnostics from
the numbered list. If multiple versions are
listed, select the version appropriate for
your computer.
NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.
9. When the tests are complete, close the test
screen to return to the Choose An Option
window.
10.To exit the Dell Diagnostics and restart the
computer, click Exit.
11.Remove the Drivers and Utilities disc.
7. Select the test you want to run.
8. If a problem is encountered during a test,
a message appears with an error code and
a description of the problem. Write down
the error code and problem description
and contact Dell (see “Contacting Dell” on
page 71).
55
INSPIRON
Restoring Your Operating System
You can restore the operating system on your computer using any of the following options:
CAUTION: Using Dell Factory Image Restore or the Operating System disc permanently deletes
all data files on your computer. If possible, backup your data files before using those options.
Option
Use
System Restore
as the first solution
Dell DataSafe Local Backup
when System Restore does not resolve your problem
System recovery media
when operating system failure prevents the use of System
Restore and DataSafe Local Backup
when installing the factory image on a newly installed hard
drive
Dell Factory Image Restore
to restore your computer to the operating state it was in
when you received your computer
Operating System disc
to reinstall only the operating system on your computer
NOTE: The Operating System disc may not ship with your computer.
56
Restoring Your Operating System
System Restore
The Microsoft® Windows® operating systems
provide a System Restore option which allows
you to return your computer to an earlier
operating state (without affecting data files) if
changes to the hardware, software, or other
system settings have left the computer in an
undesirable operating state. Any changes that
System Restore makes to your computer are
completely reversible.
To run System Restore:
1. Click Start
.
2. In the search box, type System Restore
and press <Enter>.
NOTE: The User Account Control window
may appear. If you are an administrator on
the computer, click Continue; otherwise,
contact your administrator.
3. Click Next and follow the instructions on the
screen.
In the event that System Restore did not resolve
the issue, you may undo the last system restore.
57
Restoring Your Operating System
To undo the last System Restore:
NOTE: Before you undo the last system
restore, save and close all open files and
exit any open programs. Do not alter, open,
or delete any files or programs until the
system restoration is complete.
1. Click Start
.
2. In the search box, type System Restore
and press <Enter>.
3. Click Undo my last restoration and click
Next.
Dell DataSafe Local Backup
CAUTION: Using Dell DataSafe Local
Backup permanently removes any
programs or drivers installed after you
received your computer. Prepare backup
media of applications you need to install
on your computer before using Dell
DataSafe Local Backup. Use Dell DataSafe
Local Backup only if System Restore did
not resolve your operating system problem.
CAUTION: Although Dell Datasafe Local
Backup is designed to preserve the data
files on your computer, it is recommended
that you backup your data files before
using the Dell DataSafe Local Backup.
NOTE: Dell DataSafe Local Backup may not
be available in all regions.
58
Restoring Your Operating System
NOTE: If Dell DataSafe Local Backup is
not available on your computer, use Dell
Factory Image Restore (see “Dell Factory
Image Restore” on page 61) to restore
your operating system. You can use Dell
DataSafe Local Backup to restore your
hard drive to the operating state it was in
when you purchased your computer, while
preserving the data files.
Dell DataSafe Local Backup allows you to:
•Backup and restore your computer to an
earlier operating state
•Create system recovery media
Dell DataSafe Local Backup Basic
To restore the factory image while preserving
the data files:
NOTE: Do not disconnect the AC adapter.
3. Turn on your computer.
4. When the DELL™ logo appears, press <F8>
several times to access the Advanced Boot
Options window.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft Windows
desktop; then, shut down your computer
and try again.
5. Select Repair Your Computer.
6. Select Dell Factory Image Recovery and
DataSafe Options and follow the instructions
on the screen.
1. Turn off your computer.
NOTE: The restoration process may take an
hour or more depending on the size of the
data to be restored.
2. Disconnect all the devices (USB drive,
printer, etc.) connected to the computer and
remove any newly added internal hardware.
NOTE: For more information, see the
knowledge base article 353560 at
support.dell.com.
59
Restoring Your Operating System
Upgrading to Dell DataSafe Local
Backup Professional
NOTE: Dell DataSafe Local Backup
Professional may be installed on your
computer, if you ordered it at the time of
purchase.
Dell DataSafe Local Backup Professional
provides additional features that allow you to:
•Backup and restore your computer based on
file types
•Backup files to a local storage device
•Schedule automated backups
To upgrade to Dell DataSafe Local Backup
Professional:
1. Double-click the Dell DataSafe Local Backup
icon
on the taskbar.
2. Click Upgrade Now!
3. Follow the instructions on the screen to
complete the upgrade.
60
System Recovery Media
CAUTION: Although the system recovery
media is designed to preserve the data
files on your computer, it is recommended
that you backup your data files before
using the system recovery media.
You can use the system recovery media, created
using Dell DataSafe Local Backup, to return
your hard drive to the operating state it was
in when you purchased the computer while
persevering the data files on your computer.
Use the system recovery media in case of:
•Operating system failure that prevents the
use of recovery options that are installed on
your computer.
•Hard drive failure that prevents data from
being recovered.
Restoring Your Operating System
To restore the factory image of your computer
using the system recovery media:
1. Insert the system recovery disc or USB key
and restart the computer.
2. When the DELL™ logo appears, press <F12>
immediately.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.
3. Select the appropriate boot device from the
list and press <Enter>.
Dell Factory Image Restore
CAUTION: Using Dell Factory Image
Restore permanently deletes all data on
the hard drive and removes any programs
or drivers installed after you received your
computer. If possible, back up the data
before using this option. Use Dell Factory
Image Restore only if System Restore did
not resolve your operating system problem.
NOTE: Dell Factory Image Restore may
not be available in certain countries or on
certain computers.
4. Follow the instructions on the screen to
complete the recovery process.
61
Restoring Your Operating System
NOTE: If Dell Factory Image Restore is
not available on your computer, use Dell
DataSafe Local Backup (see”Dell DataSafe
Local Backup” on page 58) to restore your
operating system.
Use Dell Factory Image Restore only as
the last method to restore your operating
system. This option restores your hard drive
to the operating state it was in when you
purchased the computer. Any programs or files
added since you received your computer—
including data files—are permanently
deleted from the hard drive. Data files include
documents, spreadsheets, e-mail messages,
digital photos, music files, and so on. If possible,
back up all data before using Dell Factory Image
Restore.
62
Performing Dell Factory Image Restore
1. Turn on the computer.
2. When the DELL™ logo appears, press <F8>
several times to access the Advanced Boot
Options window.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft Windows
desktop, then shut down your computer
and try again.
3. Select Repair Your Computer.
The System Recovery Options window
appears.
4. Select a keyboard layout and click Next.
5. To access the recovery options, log on as
a local user. To access the command prompt,
type administrator in the User name
field, then click OK.
Restoring Your Operating System
6. Click Dell Factory Image Restore.
The Dell Factory Image Restore welcome
screen appears.
NOTE: Depending upon your configuration,
you may need to select Dell Factory Tools,
then Dell Factory Image Restore.
7. Click Next.
The Confirm Data Deletion screen appears.
NOTE: If you do not want to proceed with
Factory Image Restore, click Cancel.
8. Select the check box to confirm that you
want to continue reformatting the hard drive
and restoring the system software to the
factory condition, then click Next.
The restore process begins and may take
five or more minutes to complete. A message
appears when the operating system and
factory-installed applications have been
restored to factory condition.
9. Click Finish to reboot the system.
63
INSPIRON
Getting Help
If you experience a problem with your computer,
you can complete the following steps to
diagnose and troubleshoot the problem:
1. See “Solving Problems” on page 41 for
information and procedures that pertain to
the problem your computer is experiencing.
2. See the Dell Technology Guide available on
your hard drive or at
support.dell.com/manuals for more
troubleshooting information.
3. See “Dell Diagnostics” on page 52 for
procedures on how to run Dell Diagnostics.
4. Fill out the “Diagnostic Checklist” on
page 70.
5. Use Dell’s extensive suite of online services
available at Dell Support (support.dell.com)
for help with installation and troubleshooting
procedures. See “Online Services” on
page 66 for a more extensive list of Dell
Support online.
64
6. If the preceding steps have not resolved the
problem, see “Before You Call” on page 69.
NOTE: Call Dell Support from a telephone
near or at the computer so that the support
staff can assist you with any necessary
procedures.
NOTE: Dell’s Express Service Code system
may not be available in all countries.
When prompted by Dell’s automated telephone
system, enter your Express Service Code to
route the call directly to the proper support
personnel. If you do not have an Express
Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and
follow the directions.
NOTE: Some of the services are not
always available in all locations outside
the continental U.S. Call your local Dell
representative for information on availability.
Getting Help
Technical Support and
Customer Service
Dell’s support service is available to answer
your questions about Dell hardware. Our support
staff use computer-based diagnostics to provide
fast, accurate answers.
To contact Dell’s support service, see “Before
You Call” on page 69 and “Contacting Dell” on
page 71.
DellConnect
DellConnect™ is a simple online access tool that
allows a Dell service and support associate to
access your computer through a broadband
connection, diagnose your problem and repair it
all under your supervision. For more information,
go to www.dell.com/dellconnect.
65
Getting Help
Online Services
You can learn about Dell products and services
on the following websites:
•www.dell.com
•www.dell.com/ap (Asian/Pacific countries
only)
•www.dell.com/jp (Japan only)
•www.euro.dell.com (Europe only)
•www.dell.com/la (Latin American and
Caribbean countries)
•www.dell.ca (Canada only)
You can access Dell Support through the
following websites and e-mail addresses:
Dell Support websites
•support.dell.com
•support.jp.dell.com (Japan only)
•support.euro.dell.com (Europe only)
•supportapj.dell.com (Asia Pacific only)
66
Dell Support e-mail addresses
•mobile_support@us.dell.com
•support@us.dell.com
•la-techsupport@dell.com (Latin America and
Caribbean countries only)
•apsupport@dell.com (Asian/Pacific
countries only)
Dell Marketing and Sales e-mail
addresses
•apmarketing@dell.com (Asian/Pacific
countries only)
•sales_canada@dell.com (Canada only)
Anonymous file transfer protocol (FTP)
•ftp.dell.com
Log in as user: anonymous, and use your
e-mail address as your password.
Getting Help
Automated Order-Status
Service
To check on the status of any Dell products
that you have ordered, you can go to
support.dell.com, or you can call the automated
order-status service. A recording prompts you
for the information needed to locate and report
on your order.
Product Information
If you need information about additional
products available from Dell, or if you would like
to place an order, visit the Dell website at
www.dell.com. For the telephone number to call
for your region or to speak to a sales specialist,
see “Contacting Dell” on page 71.
If you have a problem with your order, such as
missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your
invoice or packing slip handy when you call.
For the telephone number to call for your region,
see “Contacting Dell” on page 71.
67
Getting Help
Returning Items for Repair
Under Warranty or for Credit
Prepare all items being returned, whether for
repair or credit, as follows:
NOTE: Before you return the product to Dell,
make sure to back up any data on the hard
drive and on any other storage device in the
product. Remove any and all confidential,
proprietary and personal information, as
well as removable media, such as CDs and
media cards. Dell is not responsible for any
of your confidential, proprietary or personal
information; lost or corrupted data; or
damaged or lost removable media that may
be included with your return.
1. Call Dell to obtain a Return Material
Authorization Number, and write it clearly
and prominently on the outside of the box.
For the telephone number to call for your
region, see “Contacting Dell” on page 71.
68
2. Include a copy of the invoice and a letter
describing the reason for the return.
3. Include a copy of the Diagnostics Checklist (see
“Diagnostic Checklist” on page 70), indicating
the tests that you have run and any error
messages reported by the Dell Diagnostics (see
“Dell Diagnostics” on page 52).
4. Include any accessories that belong with the
item(s) being returned (power cables, software,
guides, and so on) if the return is for credit.
5. Pack the equipment to be returned in the
original (or equivalent) packing materials.
NOTE: You are responsible for paying
shipping expenses. You are also
responsible for insuring any product
returned, and you assume the risk of loss
during shipment to Dell. Collect On Delivery
(C.O.D.) packages are not accepted.
NOTE: Returns that are missing any of the
preceding requirements will be refused at
Dell’s receiving dock and returned to you.
Getting Help
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automatedsupport telephone system direct your call more efficiently. You may also be asked for your
Service Tag.
Locating Your Service Tag
The Service Tag for your computer can be found on a label on the bottom of your computer.
1
1
Service Tag
69
Getting Help
Remember to fill out the following Diagnostics
Checklist. If possible, turn on your computer
before you call Dell for assistance and call from
a telephone at or near the computer. You may be
asked to type some commands at the keyboard,
relay detailed information during operations, or
try other troubleshooting steps possible only at
the computer itself. Ensure that the computer
documentation is available.
Diagnostic Checklist
•Name:
•Date:
•Address:
•Phone number:
•Service Tag (bar code on the back or bottom
of the computer):
•Express Service Code:
•Return Material Authorization Number
(if provided by Dell support technician):
•Operating system and version:
•Devices:
•Expansion cards:
•Are you connected to a network? Yes /No
•Network, version, and network adapter:
•Programs and versions:
70
Getting Help
See your operating system documentation
to determine the contents of the computer’s
start-up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.
•Error message, beep code, or diagnostic
code:
•Description of problem and troubleshooting
procedures you performed:
Contacting Dell
For customers in the United States, call
800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active
Internet connection, you can find contact
information on your purchase invoice,
packing slip, bill, or Dell product catalog.
Dell provides several online and telephonebased support and service options. Availability
varies by country and product, and some
services may not be available in your area.
To contact Dell for sales, technical support, or
customer service issues:
1. Visit support.dell.com/contactdell.
2. Select your country or region.
3. Select the appropriate service or support
link based on your need.
4. Choose the method of contacting Dell that is
convenient for you.
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INSPIRON
Finding More Information and Resources
If you need to:
See:
reinstall your operating system
“System Recovery Media” on page 60
run a diagnostic program for your computer,
“Dell Diagnostics” on page 52
reinstall laptop system software
“My Dell Downloads” on page 49
find more about the Microsoft Windows
operating system and features
®
®
upgrade your computer with new or additional
memory, or a new hard drive
reinstall or replace a worn or defective part
72
support.dell.com
the Service Manual at
support.dell.com/manuals
NOTE: In some countries, opening and
replacing parts of your computer may void
your warranty. Check your warranty and
return policies before working inside your
computer.
Finding More Information and Resources
If you need to:
See:
find safety best practices information for your
computer
review Warranty information, Terms and
Conditions (U.S. only), Safety instructions,
Regulatory information, Ergonomics
information, and End User License Agreement
the safety and regulatory documents that
shipped with your computer and also see the
Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance
find your Service tag/Express Service Code —
You must use the service tag to identify your
computer on support.dell.com or to contact
technical support
the bottom of your computer
find drivers and downloads; readme files
access technical support and product help
check on your order status for new purchases
find solutions and answers to common
questions
locate information for last-minute updates
about technical changes to your computer or
advanced technical-reference material for
technicians or experienced users
support.dell.com
the Dell Support Center. To launch the Dell
Support Center, click the
icon in the taskbar.
73
INSPIRON
Basic Specifications
This section provides information that you may need when setting up, updating drivers for, and
upgrading your computer. For more detailed specifications, see the Comprehensive Specifications
at support.dell.com/manuals.
NOTE: Offerings may vary by region. For more information regarding the configuration of your
computer, click Start
→ Help and Support and select the option to view information about
your computer.
Computer Model
Memory
Dell Inspiron 1464
Memory module
connector
two user-accessible
SODIMM connectors
Computer Information
Memory type
DDR3 1066 MHz
Processor types
Possible memory
configurations
2 GB, 3 GB, 4 GB, 6 GB,
and 8 GB
™
™
Intel® Core™ i7
Intel Core i5
Intel Core i3
Intel Pentium®
Intel Celeron®
System chipset
74
Intel HM55
NOTE: For instructions on upgrading
memory, see the Service Manual at
support.dell.com/manuals.
Basic Specifications
Connectors
Audio
Communications
one microphone-in
connector, one stereo
headphone/speaker
connector
Network
10/100 Ethernet LAN on
system board
Wireless
internal WLAN Mini‑Card
with Wi-Fi 802.11a/b/g/n,
WWAN, and Bluetooth®
wireless technology
Mini-Card
one Type IIIA full
Mini-Card slot, one
half-size Mini-Card slot
HDMI
one 19-pin connector
Camera
Network
one RJ45 connector
1.3 megapixel
USB
three 4-pin USB
2.0-compliant connectors
Camera
resolution
Video resolution
Video
one 15-hole connector
640 x 480 at 30 fps
(maximum)
Media card
reader
one 7-in-1 slot
75
Basic Specifications
Display
Battery
Type
14.0-inch HD WLED with
TrueLife
Height
173.95 mm (6.85 inches)
Width
309.4 mm (12.2 inches)
Diagonal
355.6 mm (14.0 inches)
9-cell “smart” lithium ion
Depth
53.12 mm (2.09 inches)
Height
42.9 mm (1.69 inches)
Width
274.5 mm (10.8 inches)
Weight
0.56 kg (1.23 lb)
Battery
Voltage
11.1 VDC
6-cell “smart” lithium ion
Charge time
(approximate)
4 hours (when the
computer is turned off)
Operating time
(approximate)
Battery operating time
varies depending on
operating conditions.
76
Depth
53.12 mm (2.09 inches)
Height
22.3 mm (0.88 inches)
Width
274.5 mm (10.8 inches)
Weight
0.35 kg (0.77 lb)
Coin-cell battery CR-2032
Basic Specifications
AC Adapter
Physical
NOTE: Use only AC adapters specified
for use with your computer. See the
safety information that shipped with your
computer.
Input voltage
100–240 VAC
Input current
1.5 A
Input frequency
50–60 Hz
Output power
65 W or 90 W
Output current
3.34 A (65 W) (continuous)
Height
20.8 mm to 32.8 mm
(0.82 inches to 1.3 inches)
Width
340.0 mm (13.4 inches)
Depth
242.5 mm (9.5 inches)
Weight (with
6-cell battery)
configurable to less than
2.24 kg (4.9 lb)
4.62 A (90 W) (continuous)
Rated output
voltage
19.5 ± 1 VDC
Operating
temperature
0° to 35°C (32° to 95°F)
Storage
temperature
–40° to 65°C (–40° to 149°F)
77
Basic Specifications
Computer Environment
Computer Environment
Temperature range:
Maximum shock (for operating — measured
with Dell Diagnostics running on the hard
drive and a 2-ms half-sine pulse;
for non-operating — measured with hard
drive in head-parked position and a 2-ms
half‑sine pulse):
Operating
0° to 35°C
(32° to 95°F)
Storage
–40° to 65°C
(–40° to 149°F)
Relative humidity (maximum):
Operating
10% to 90% (non
condensing)
Storage
5% to 95% (non
condensing)
Maximum vibration (using a random vibration
spectrum that simulates user environment):
78
Operating
0.66 GRMS
Non-Operating
1.30 GRMS
Operating
110 G
Non-Operating
160 G
Altitude (maximum):
Operating
–15.2 to 3048 m
(­–50 to 10,000 ft)
Storage
–15.2 to 10,668 m
(–50 to 35,000 ft)
Airborne contaminant
level
G2 or lower as
defined by
ISA-S71.04-1985
INSPIRON
Appendix
Macrovision Product Notice
This product incorporates copyright protection technology that is protected by method claims of
certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and
other rights owners. Use of this copyright protection technology must be authorized by Macrovision
Corporation, and is intended for home and other limited viewing uses only unless otherwise
authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.
79
Appendix
Information for NOM, or Official Mexican Standard (Only for
Mexico)
The following information is provided in the device(s) described in this document in accordance
with the requirements of the Official Mexican Standard (NOM):
Importer:
Dell México S.A. de C.V.
Paseo de la Reforma 2620 - Flat 11°
Col. Lomas Altas
11950 México, D.F.
Regulatory Model
Number
Voltage
Frequency
Electricity
Consumption
Output Intensity
P09G
100–240 VAC
50–60 Hz
1.5 A
3.34/4.62 A
For details, read the safety information that shipped with your computer.
For additional safety best practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
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INSPIRON
Index
A
C
AC adapter
camera 35
connecting 6
video resolution 75
light status 25
CDs, playing and creating 38
specifications 77
chipset 74
airflow
computer safety 5
audio
connecting 21
B
battery
6-cell 76
9-cell 76
coin-cell 76
light status 25
computer
capabilities 38
dimensions 77
setting up 5
connecting
network cable 7
to the Internet 16
Contacting Dell online 71
customizing
your desktop 38
81
Index
D
H
damage, avoiding 5
HDMI 75
DataSafe Online Backup 40
connecting 23
Dell Diagnostics 52
headphones, connecting 21
Dell Dock 39
help, getting assistance and support
display
size 76
types 76
drivers and downloads 73
DVDs, playing and creating 38
E
e-mail technical support
66
F
FTP login, anonymous 66
82
64
I
Internet connection 16
ISP, Internet Service Provider
16
M
Macrovision
79
media card reader 21
Index
memory
configurations 74
types 74
microphone
analog 25
connecting external 21
Mini-Cards 75
N
network
connector 75
P
playing CD/DVD 31
power/battery indicator lights 25
powering up the computer 8
processors 74
R
recovering data 40
S
security cable, connecting 23
NOM 80
setup, before you begin 5
O
SIM card 12
optical drive 21
support e-mail addresses 66
system restore options 56
83
Index
T
W
touch pad gestures
Windows
28
U
USB 21, 23
V
setting up 9
wired network
network cable, connecting 7
wireless
cards 75
ventilation, ensuring 5
VGA
connecting 23
video
connector 75
volume 31
84
setting up 17
Printed in the U.S.A.
www.dell.com | support.dell.com
0YXKVHA00