Dell PowerEdge R415 Hardware Owner's Manual

R415HOM.book Page 1 Friday, September 24, 2010 9:37 AM
Dell PowerEdge R415 Systems
Hardware Owner’s
Manual
Regulatory Model E07S Series
Regulatory Type E07S003
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Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
____________________
Information in this publication is subject to change without notice.
© 2010 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell™, the DELL logo, and PowerEdge™ are trademarks of Dell Inc.
Microsoft®, Windows®, MS-DOS®, and Windows Server® are either trademarks or registered
trademarks of Microsoft Corporation in the United States and/or other countries.
Other trademarks and trade names may be used in this publication to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
August 2010
Rev. A00
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Contents
1
About Your System .
. . . . . . . . . . . . . . . . . .
Accessing System Features During Startup .
. . . . . . .
9
9
. . . . . . . . . .
10
LCD Panel Features (Optional).
. . . . . . . . . . . . .
12
Hard-Drive Indicator Patterns .
. . . . . . . . . . . . .
16
Front-Panel Features and Indicators
Back-Panel Features and Indicators
. . . . . . . . . .
Guidelines for Connecting External Devices
NIC Indicator Codes
. . . . . .
19
. . . . . . . . . . . . . . . . . . .
19
Power Indicator Codes
. . . . . . . . . . . . . . . . .
21
. . . . . . . . . . . . . . . . . .
24
. . . . . . . . . . . . . . . . . . . .
40
LCD Status Messages
Warning Messages
. . . . . . . . . . . . . . . . . . .
Diagnostics Messages
Alert Messages
20
. . . . . . . . . . . . . .
Diagnostic Lights (Optional) .
System Messages
17
54
. . . . . . . . . . . . . . . . .
54
. . . . . . . . . . . . . . . . . . . . .
54
Other Information You May Need
. . . . . . . . . . . .
Contents
55
3
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2
Using the System Setup Program and
UEFI Boot Manager . . . . . . . . . . . . . . .
Choosing the System Boot Mode
. .
57
. . . . . . . . . . . .
57
. . . . . . . . . .
58
. . . . . . . . . . . . . . . . . .
59
Entering the System Setup Program .
System Setup Options
Entering the UEFI Boot Manager.
. . . . . . . . . . . .
. . . . . . . . .
72
. . . . . . . . . . . .
76
System and Setup Password Features.
Embedded System Management .
Baseboard Management Controller Configuration
iDRAC6 Configuration Utility .
3
. . .
76
. . . . . . . . . . . . . .
77
Installing System Components
Recommended Tools .
Inside the System.
. . . . . . .
79
. . . . . . . . . . . . . . . . . . . .
79
. . . . . . . . . . . . . . . . . .
82
. . . . . . . . . . . . . . . . . . . . . . .
84
Optical Drive .
. . . . . . . . . . . . . . . . . . . . . .
Power Supplies
. . . . . . . . . . . . . . . . . . . . .
Expansion Card and Expansion-Card Riser
Integrated Storage Controller Card
Expansion-Card Riser
Contents
81
. . . . . . . . . . . .
Opening and Closing the System
4
79
. . . . . . . . . . . . . . . . . .
Front Bezel (Optional)
Hard Drives .
70
. . . . . . .
92
95
99
. . . . . . . . . .
103
. . . . . . . . . . . . . . . . .
105
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Internal USB Memory Key .
System Board Shroud
. . . . . . . . . . . . . . .
107
. . . . . . . . . . . . . . . . . .
109
. . . . . . . . . . .
111
. . . . . . . . . . . .
112
Power Distribution Board Shroud .
iDRAC6 Express Card (Optional).
. . . . . . . . . . .
114
. . . . . . . . . . . . . . . .
116
. . . . . . . . . . . . . . . . . . . . . .
117
iDRAC6 Enterprise Card (Optional)
VFlash Media (Optional) .
Cooling Fans .
. . . . . . . . . . . . . . . . .
119
. . . . . . . . . . . . . . . . . . . . .
121
. . . . . . . . . . . . . . . . . . . . . . .
127
RAID Battery (Optional)
System Memory
Processors .
System Battery .
. . . . . . . . . . . . . . . .
135
. . . . . . . . . . . . . . . . . . . . .
140
Control Panel Assembly .
SAS Backplane
Power Distribution Board
System Board
4
133
. . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . .
142
. . . . . . . . . . . . . . . . . . . . . .
144
Troubleshooting Your System
Safety First—For You and Your System
. . . . . . . .
149
. . . . . . . . .
Troubleshooting System Startup Failure
149
. . . . . . . .
149
Troubleshooting External Connections
. . . . . . . . .
150
Troubleshooting the Video Subsystem
. . . . . . . . .
150
. . . . . . . . . . . . .
150
Troubleshooting a USB Device
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Troubleshooting a Serial I/O Device .
Troubleshooting a NIC
. . . . . . . . .
151
. . . . . . . . . . . . . . . . .
151
Troubleshooting a Wet System.
. . . . . . . . . . . .
Troubleshooting a Damaged System .
. . . . . . . . .
154
Troubleshooting the System Battery .
. . . . . . . . .
155
. . . . . . . . . . .
155
Troubleshooting Power Supplies
Troubleshooting System Cooling Problems
Troubleshooting a Fan
. . . . . .
156
. . . . . . . . . . . . . . . . .
156
Troubleshooting System Memory
. . . . . . . . . . .
Troubleshooting an Internal USB Key .
Troubleshooting an SD Card .
159
. . . . . . . . . . . . .
160
. . . . . . . . . . .
162
. . . . . . . . . . . . .
163
. . . . . . . .
164
. . . . . . . . . .
165
. . . . . . . . . . .
166
Troubleshooting a Storage Controller .
Troubleshooting Expansion Cards .
Troubleshooting the Processors .
Running the System Diagnostics .
Using Dell Diagnostics.
. . . . .
169
. . . . . . . . . . . . . . . .
169
Embedded System Diagnostics Features
. . . . . . .
When to Use the Embedded System Diagnostics
6
Contents
161
. . . . . . .
Troubleshooting an External Tape Drive.
Troubleshooting a Hard Drive
157
. . . . . . . .
Troubleshooting an Optical Drive
5
152
. . .
169
170
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Running the Embedded System Diagnostics
. . . . . .
170
. . . . . . . . . .
170
. . . . . . . . . . . . .
171
System Diagnostics Testing Options
Using the Custom Test Options
6
Jumpers and Connectors
System Board Jumpers
. . . . . . . . . . .
Expansion-Card Riser-Board
Components and PCIe Buses
. . . . . . . . . . .
176
. . . . . . . . . . . . . .
177
Power Distribution Board Connectors
Disabling a Forgotten Password
Index
. . . . . . . . .
178
. . . . . . . . . . . .
179
. . . . . . . . . . . . . . . . . . . . .
Contacting Dell
174
. . . . . . . . . . . . . . .
SAS Backplane Board Connectors
Getting Help .
173
. . . . . . . . . . . . . . . . .
System Board Connectors .
7
173
181
181
. . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
183
Contents
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Contents
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1
About Your System
Accessing System Features During Startup
The following keystrokes provide access to system features during startup.
Keystroke
Description
<F2>
Enters the System Setup program. See "Using the System Setup
Program and UEFI Boot Manager" on page 57.
<F10>
Enters System Services, which opens the Lifecycle Controller.
The Lifecycle Controller allows you to access utilities such as
embedded system diagnostics. For more information, see the
Lifecycle Controller documentation at support.dell.com/manuals.
<F11>
Enters the BIOS Boot Manager or the UEFI Boot Manager,
depending on the system’s boot configuration. See "Using the System
Setup Program and UEFI Boot Manager" on page 57.
<F12>
Starts PXE boot.
<Ctrl><E> Enters the Baseboard Management Controller (BMC) or iDRAC6
Configuration Utility, which allows access to the System Event Log
(SEL) and configuration of remote access to the system. For more
information, see the BMC or iDRAC user documentation at
support.dell.com/manuals.
<Ctrl><C> Enters the SAS Configuration Utility. For more information, see the
SAS adapter documentation at support.dell.com/manuals.
<Ctrl><R> Enters the PERC configuration utility. For more information, see the
PERC card documentation at support.dell.com/manuals.
<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more
information, see the documentation for your integrated NIC at
support.dell.com/manuals.
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Front-Panel Features and Indicators
Figure 1-1. Front-Panel Features and Indicators
7
6
1
2
3
4
5
Item
Indicator, Button, or
Connector
1
Power-on indicator,
power button
Icon
8
9
10
Description
The power-on indicator lights when the
system power is on.
The power button controls the
DC power supply output to the system.
When the optional system bezel is
installed, the power button is not
accessible.
NOTE: When powering on the system,
the video monitor can take from several
seconds to over 2 minutes to display an
image, depending on the amount of
memory installed in the system.
NOTE: On ACPI-compliant operating
systems, turning off the system using the
power button causes the system to
perform a graceful shutdown before
power to the system is turned off.
2
NMI button
Used to troubleshoot software and
device driver errors when using certain
operating systems. This button can be
pressed using the end of a paper clip.
Use this button only if directed to do so
by qualified support personnel or by the
operating system's documentation.
10
About Your System
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Item
Indicator, Button, or
Connector
Icon
Description
3
Video connector
Connects a monitor to the system.
4
LCD menu buttons
Allows you to navigate the control panel
LCD menu.
5
LED or LCD panel
NOTE: Depending on the configuration,
your system may have either LED
diagnostic indicators or an LCD panel.
LED panel: The four diagnostic
indicator lights display error codes
during system startup. See "Diagnostic
Lights (Optional)" on page 21.
LCD panel: Provides system ID, status
information, and system error messages.
The LCD lights during normal system
operation. Both the systems management
software and the identification buttons
located on the front and back of the
system can cause the LCD to flash blue
to identify a particular system.
The LCD lights amber when the system
needs attention, and the LCD panel
displays an error code followed by
descriptive text.
NOTE: If the system is connected to
AC power and an error has been
detected, the LCD lights amber
regardless of whether the system
has been powered on.
6
System identification
button
The identification buttons on the front
and back panels can be used to locate
a particular system within a rack.
When one of these buttons is pushed,
the LCD panel on the front and the blue
system status indicator on the back blink
until one of the buttons is pushed again.
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Item
Indicator, Button, or
Connector
Icon
Description
7
USB connectors (2)
Connects USB devices to the system.
The ports are USB 2.0-compliant.
8
hard-drives (4)
Up to four 2.5-inch in 3.5-inch HDD hot
swap carrier or up to four 3.5-inch
cabled/hot swap.
9
System identification
panel
A slide-out panel for system information
including the Express Service tag,
embedded NIC MAC address, and
iDRAC6 Enterprise card MAC address.
Space is provided for an additional label.
10
Optical drive
One optional slim-line SATA
DVD-ROM drive or DVD+/-RW drive.
NOTE: DVD devices are data only.
LCD Panel Features (Optional)
The system's LCD panel provides system information and status and error
messages to signify when the system is operating correctly or when the system
needs attention. See "LCD Status Messages" on page 24 for information
about specific status codes.
The LCD backlight lights blue during normal operating conditions and lights
amber to indicate an error condition. When the system is in standby mode,
the LCD backlight is off and can be turned on by pressing the Select button
on the LCD panel. The LCD backlight will remain off if LCD messaging is
turned off through the BMC or iDRAC6 utility, the LCD panel, or other
tools.
12
About Your System
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Figure 1-2. LCD Panel Features
1
2
3
4
Item
Buttons
Description
1
Left
Moves the cursor back in one-step increments.
2
Select
Selects the menu item highlighted by the
cursor.
3
Right
Moves the cursor forward in one-step
increments.
During message scrolling:
• Press once to increase scrolling speed.
• Press again to stop.
• Press again to return to default scrolling
speed.
• Press again to repeat the cycle.
4
System identification
Turns the system ID mode on (LCD panel
flashes blue) and off.
Press quickly to toggle the system ID on and
off. If the system hangs during POST, press and
hold the system ID button for more than
five seconds to enter BIOS Progress mode.
Home Screen
The Home screen displays user-configurable information about the system.
This screen is displayed during normal system operation when there are no
status messages or errors present. When the system is in standby mode,
the LCD backlight will turn off after five minutes of inactivity if there are
no error messages. Press one of the three navigation buttons (Select, Left,
or Right) to view the Home screen.
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To navigate to the Home screen from another menu, continue to select the
up arrow until the Home icon
is displayed, and then select the
Home icon.
From the Home screen, press the Select button to enter the main menu.
See the following tables for information on the Setup and View submenus.
Setup Menu
NOTE: When you select an option in the Setup menu, you must confirm the option
before proceeding to the next action.
Option
Description
Select DHCP or Static IP to configure the network
NOTE: If an iDRAC6 Express mode. If Static IP is selected, the available fields are IP,
Subnet (Sub), and Gateway (Gtw). Select Setup DNS
card is installed on the
to enable DNS and to view domain addresses.
system, the BMC option is
Two separate DNS entries are available.
replaced by DRAC.
BMC or DRAC
Select SEL to display LCD error messages in a format
that matches the IPMI description in the SEL. This can
be useful when trying to match an LCD message with
an SEL entry.
Set error
Select Simple to display LCD error messages in a
simplified user-friendly format. See "LCD Status
Messages" on page 24 for a list of messages in this
format.
Set home
14
Select the default information to be displayed on the
LCD Home screen. See "View Menu" on page 15 to see
the options and option items that can be selected to
display by default on the Home screen.
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View Menu
Option
Description
BMC IP or DRAC IP
Displays the IPv4 or IPv6 addresses for the iDRAC6.
NOTE: If an iDRAC6 Express Addresses include DNS (Primary and Secondary),
Gateway, IP, and Subnet (IPv6 does not have Subnet).
card is installed on the
system, the BMC IP option is NOTE: BMC IP supports only IPv4 addresses.
replaced by DRAC IP.
MAC
Displays the MAC addresses for DRAC, iSCSIn, or
NETn.
NOTE: If the iDRAC6 Express card is not installed on the
system, the MAC option displays the MAC addresses for
BMC, iSCSIn, or NETn.
Name
Displays the name of the Host, Model, or User String
for the system.
Number
Displays the Asset tag or the Service tag for the system.
Power
Displays the power output of the system in BTU/hr or
Watts. The display format can be configured in the
Set home submenu of the Setup menu. See "Setup
Menu" on page 14.
Temperature
Displays the temperature of the system in Celsius or
Fahrenheit. The display format can be configured in the
"Set home" submenu of the Setup menu (see "Setup
Menu" on page 14).
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Hard-Drive Indicator Patterns
Figure 1-3. Hard-Drive Indicators
1
1
16
hard-drive activity indicator
(green)
About Your System
2
2 hard-drive status indicator
(green and amber)
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Drive-Status Indicator Pattern (RAID Only) Condition
Blinks green two times per second
Identify drive/preparing for removal
Off
Drive ready for insertion or removal
NOTE: The drive status indicator remains
off until all hard-drives are initialized after
system power is applied. Drives are not
ready for insertion or removal during this
time.
Blinks green, amber, and off
Drive predicted failure
Blinks amber four times per second
Drive failed
Blinks green slowly
Drive rebuilding
Steady green
Drive online
Blinks green three seconds, amber three
seconds, and off six seconds.
Rebuild aborted
Back-Panel Features and Indicators
Figure 1-4. Back-Panel Features and Indicators
1
2
3
4
5
6
Icon
7
8
9
10
11
12
Item
Indicator, Button, or
Connector
Description
1
serial connector
Connects a serial device to the system.
2
video connector
Connects a VGA display to the system.
3
VFlash media slot
(optional)
Connects an external SD memory card
for the optional iDRAC6 Enterprise card.
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Item
Indicator, Button, or
Connector
Icon
Description
4
iDRAC6 Enterprise port
(optional)
Dedicated management port for the
optional iDRAC6 Enterprise card.
5
USB connectors (2)
Connects USB devices to the system.
The ports are USB 2.0-compliant.
6
Ethernet connectors (2)
Embedded 10/100/1000 NIC
connectors.
7
PCIe slot 1
PCI Express (Generation 2) x16-wide
expansion slot (full-height,
half-length).
8
Active ID CMA
connector
Connector for attaching a system
indicator extension cable that is used
on a cable management arm.
9
System status indicator
Lights blue during normal
system operation.
Lights amber when the system needs
attention due to a problem.
10
System identification
button
The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the
LCD panel on the front and the system
status indicator on the chassis back
panel light blue until one of the
buttons is pushed again.
11
Power supply 1(PS1)
500 W power supply (redundant).
12
Power supply 2(PS2)
500 W power supply (redundant) or
480 W power supply (non-redundant).
18
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Guidelines for Connecting External Devices
•
Turn off power to the system and external devices before attaching a new
external device. Turn on any external devices before turning on the system
(unless the documentation for the device specifies otherwise).
•
Ensure that the appropriate driver for the attached device has been
installed on the system.
•
If necessary to enable ports on your system, use the System Setup program.
See "Using the System Setup Program and UEFI Boot Manager" on
page 57.
NIC Indicator Codes
Figure 1-5. NIC Indicators
1
1
2
link indicator
2
activity indicator
Indicator
Indicator Code
Link and activity
indicators are off
The NIC is not connected to the network.
Link indicator is green
The NIC is connected to a valid link at 1000 Mbps.
Link indicator is amber
The NIC is connected to a valid network link at 10/100
Mbps.
Activity indicator is green Network data is being sent or received.
blinking
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Power Indicator Codes
The power supplies have indicators that show whether power is present or
whether a power fault has occurred.
•
Not lit—AC power is not connected.
•
Green—In standby mode, a green light indicates that a valid AC source is
connected to the power supply and that the power supply is operational.
When the system is on, a green light also indicates that the power supply is
providing DC power to the system.
•
Amber—Indicates a problem with the power supply.
•
Alternating green and amber—When hot-adding a power supply, this
indicates that the power supply is mismatched with the other power
supply (a high output power supply and an Energy Smart power supply are
installed in the same system). Replace the power supply that has the
flashing indicator with a power supply that matches the capacity of the
other installed power supply.
CAUTION: When correcting a power supply mismatch, replace only the power
supply with the flashing indicator. Swapping the opposite power supply to make a
matched pair can result in an error condition and unexpected system shutdown.
To change from a High Output configuration to an Energy Smart configuration or
vice versa, you must power down the system.
20
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Figure 1-6. Power Supply Status Indicator
1
1
power supply status indicator
Diagnostic Lights (Optional)
The four diagnostic indicator lights on the system front panel display error
codes during system startup. Table 1-1 lists the causes and possible corrective
actions associated with these codes. A highlighted circle indicates the light is
on; a non-highlighted circle indicates the light is off.
NOTE: The diagnostic LEDs are not present when the system is equipped with an
LCD display.
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Table 1-1. Diagnostic Indicator Codes (Optional)
Code
Causes
Corrective Action
The system is in a normal Plug the system into a working
off condition or a possible electrical outlet and press the
pre-BIOS failure has
power button.
occurred.
The diagnostic lights are
not lit after the system
successfully boots to the
operating system.
The system is in a normal Information only.
operating condition after
POST.
BIOS checksum failure
detected; system is in
recovery mode.
See "Getting Help" on page 181.
Possible processor failure. See "Troubleshooting the
Processors" on page 166.
22
Memory failure.
See "Troubleshooting System
Memory" on page 157.
Possible expansion card
failure.
See "Troubleshooting Expansion
Cards" on page 165.
Possible video failure.
See "Getting Help" on page 181.
Hard drive failure.
Ensure that the diskette drive and
hard-drive are properly
connected. See "Hard Drives" on
page 84 for information on the
drives installed in your system.
Possible USB failure.
See "Troubleshooting a USB
Device" on page 150.
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Table 1-1. Diagnostic Indicator Codes (Optional) (continued)
Code
Causes
Corrective Action
No memory modules
detected.
See "Troubleshooting System
Memory" on page 157.
System board failure.
See "Getting Help" on page 181.
Memory configuration
error.
See "Troubleshooting System
Memory" on page 157.
Possible system board
resource and/or system
board hardware failure.
See "Getting Help" on page 181.
Possible system resource
configuration error.
See "Getting Help" on page 181.
Other failure.
Ensure that the diskette drive,
optical drive, and hard-drives are
properly connected. See
"Troubleshooting Your System"
on page 149 for the appropriate
drive installed in your system. If
the problem persists, see "Getting
Help" on page 181.
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LCD Status Messages
The LCD messages consist of brief text messages that refer to events
recorded in the System Event Log (SEL). For information on the SEL and
configuring system management settings, see the OpenManage Server
Administrator documentation at support.dell.com/manuals.
NOTE: If your system fails to boot, press the System ID button for at least five
seconds until an error code appears on the LCD. Record the code, then see "Getting
Help" on page 181.
Viewing Status Messages
If a system error occurs, the LCD screen will turn amber. Press the Select
button to view the list of errors or status messages. Press the left and right
buttons to highlight an error number, and press Select to view the error.
Removing LCD Status Messages
For faults associated with sensors, such as temperature, voltage, fans, and so
on, the LCD message is automatically removed when that sensor returns to a
normal state. For other faults, you must take action to remove the message
from the display:
•
Clear the SEL—You can perform this task remotely, but you will lose the
event history for the system.
•
Power cycle—Turn off the system and disconnect it from the electrical
outlet; wait approximately ten seconds, reconnect the power cable, and
restart the system.
NOTE: The following LCD status messages are displayed in the Simple format. See
"Setup Menu" on page 14 to select the format in which the messages are displayed.
24
About Your System
R415HOM.book Page 25 Friday, September 24, 2010 9:37 AM
Table 1-2. LCD Status Messages (Optional)
Code
Text
Causes
Corrective Actions
E1000
Failsafe
Check the system event
voltage error. log for critical failure
Contact
events.
support.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 181.
E1114
Ambient Temp
Ambient temperature has See "Troubleshooting
exceeds
a reached a point outside System Cooling
allowed range. of the allowed range.
Problems" on page 156.
E1116
Memory
disabled, temp
above range.
Power cycle
AC.
Memory has exceeded
allowable temperature and
has been disabled to
prevent damage to the
components.
Remove AC power to the
system for 10 seconds and
restart the system.
See "Troubleshooting
System Cooling
Problems" on page 156.
If the problem persists,
see "Getting Help" on
page 181.
E1119
Chipset # temp Chipset temperature
out of range. reached a point outside
Check
the allowed range.
motherboard
heatsinks.
See "Troubleshooting
System Cooling
Problems" on page 156.
E1210
Motherboard
CMOS battery is missing See "Troubleshooting the
battery
or the voltage is outside of System Battery" on
failure. Check the allowable range.
page 155.
battery.
E1211
RAID
Controller
battery
failure. Check
battery.
RAID battery is either
missing, bad, or unable to
recharge due to thermal
issues.
Reseat the RAID battery
connector. See "RAID
Battery (Optional)" on
page 119, and
"Troubleshooting System
Cooling Problems" on
page 156.
About Your System
25
R415HOM.book Page 26 Friday, September 24, 2010 9:37 AM
Table 1-2. LCD Status Messages (Optional) (continued)
Code
Text
Causes
Corrective Actions
E122E
On-board
regulator
failed. Call
support.
One of the on-board
voltage regulators failed.
Remove AC power to the
system for 10 seconds and
restart the system.
E1243
CPU # VCORE
Regulator
failure.
Contact
Support.
Processor voltage regulator Reseat the processor. See
failed.
"Troubleshooting the
Processors" on page 166.
If the problem persists,
see "Getting Help" on
page 181.
E1310
Fan ## RPM
exceeding
range. Check
fan.
RPM of specified fan is
outside of the intended
operating range.
See "Troubleshooting
System Cooling
Problems" on page 156.
E1311
RPM Fan ##x
RPM of fan x in the #
module is out of
acceptable operating
range.
See "Troubleshooting
System Cooling
Problems" on page 156.
E1313
Fan redundancy The system is no longer
lost. Check
fan redundant. Another
fan failure would put the
fans.
system at risk of
over-heating.
Check LCD for
additional scrolling
messages. See
"Troubleshooting a Fan"
on page 156.
E1314
Critical
All fans have been
system cooling removed from the system.
loss.Check
fans.
Ensure that the fans are
properly installed. See
"Troubleshooting a Fan"
on page 156.
26
About Your System
If the problem persists,
see "Getting Help" on
page 181.
R415HOM.book Page 27 Friday, September 24, 2010 9:37 AM
Table 1-2. LCD Status Messages (Optional) (continued)
Code
Text
Causes
Corrective Actions
E1410
System Fatal
Error
detected.
A fatal system error
detected.
Check LCD for
additional scrolling
messages. Remove AC
power to the system for
10 seconds and restart the
system. If the problem
persists, see "Getting
Help" on page 181.
E1414
CPU # temp
exceeding
range. Check
CPU heatsink.
Specified processor is out Ensure that the processor
of acceptable temperature heat sinks are properly
range.
installed. See
"Troubleshooting the
Processors" on page 166
and "Troubleshooting
System Cooling
Problems" on page 156.
E1418
CPU # not
detected.
Check CPU is
seated
properly.
Specified processor is
missing or bad, and the
system is in an
unsupported
configuration.
E141C
Unsupported
Processors are in an
CPU
unsupported
configuration. configuration.
Check CPU or
BIOS revision.
Ensure that your
processors match and
conform to the type
described in the processor
technical specifications
outlined in your system’s
Getting Started Guide.
E141F
CPU # protocol The system BIOS
error. Power
has reported a processor
cycle AC.
protocol error.
Remove AC power to the
system for 10 seconds and
restart the system.
Ensure that the specified
microprocessor is
properly installed. See
"Troubleshooting the
Processors" on page 166.
If the problem persists,
see "Getting Help" on
page 181.
About Your System
27
R415HOM.book Page 28 Friday, September 24, 2010 9:37 AM
Table 1-2. LCD Status Messages (Optional) (continued)
Code
Text
Causes
E1420
CPU Bus parity The system BIOS has
error. Power
reported a processor bus
cycle AC.
parity error.
Corrective Actions
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 181.
E1421
E1422
CPU #
The system BIOS reported
initialization a processor initialization
error. Power
error.
cycle AC.
CPU # machine
check error.
Power
cycle AC.
The system BIOS has
reported a machine
check error.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 181.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 181.
E1610
Power Supply # Specified power supply
See "Troubleshooting
was removed or is missing Power Supplies" on
(### W)
from the system.
page 155.
missing.
Check power
supply.
E1614
Power Supply # Specified power supply
(### W) error. has failed.
Check power
supply.
E1618
See "Troubleshooting
Predictive
An over-temperature
failure on
condition or power supply Power Supplies" on
Power Supply # communication error has page 155.
(### W).
caused the predictive
Check PSU.
warning of an impending
power supply failure.
28
About Your System
See "Troubleshooting
Power Supplies" on
page 155.
R415HOM.book Page 29 Friday, September 24, 2010 9:37 AM
Table 1-2. LCD Status Messages (Optional) (continued)
Code
Text
Causes
Corrective Actions
E161C
Power Supply #
(### W) lost
AC power.
Check PSU
cables.
Specified power supply is
attached to the system,
but it has lost its
AC input.
Check the AC power
source for the specified
power supply. If the
problem persists, see
"Troubleshooting Power
Supplies" on page 155.
E1624
Lost power
supply
redundancy.
Check PSU
cables.
The power supply
subsystem is no longer
redundant. If the
remaining power supply
fails, the system will
shut down.
See "Troubleshooting
Power Supplies" on
page 155.
E1625
PS AC Current
Power source is out of
acceptable range.
Check the AC power
source.
E1626
Power Supply
The power supplies in the
Mismatch. PSU1 system are not the same
= ### W, PSU2 wattage.
= ### W.
Ensure that power
supplies with matching
wattage are installed. See
the Technical
Specifications outlined in
your system's Getting
Started Guide.
E1629
Power required
> PSU wattage.
Check PSU and
config.
The system configuration
requires more power than
the power supplies can
provide, even with
throttling.
Turn off power to the
system, reduce the
hardware configuration or
install higher-wattage
power supplies, and then
restart the system.
E1632
FailSafe
The processors and
event. Contact memory have been
support.
throttled to keep system
power consumption below
the maximum safe level
with current power supply
configuration.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 181.
About Your System
29
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Table 1-2. LCD Status Messages (Optional) (continued)
Code
Text
Causes
E1710
I/O channel
The system BIOS has
check error.
reported an I/O channel
Review & clear check.
SEL.
Corrective Actions
Check the SEL for more
information and then
clear the SEL. Remove
AC power to the system
for 10 seconds and restart
the system.
If the problem persists,
see "Getting Help" on
page 181.
E1711
30
PCI parity
error on Bus
## Device ##
Function ##
The system BIOS has
reported a PCI parity
error on a component
that resides in PCI
configuration space at
bus ##, device ##,
function ##.
Remove and reseat the
PCIe expansion cards.
If the problem persists,
see "Troubleshooting
Expansion Cards" on
page 165.
PCI parity
error on Slot
#. Review &
clear SEL.
The system BIOS has
reported a PCI parity
error on a component
that resides in the
specified slot.
Remove and reseat the
PCIe expansion cards.
If the problem persists,
see "Troubleshooting
Expansion Cards" on
page 165.
About Your System
R415HOM.book Page 31 Friday, September 24, 2010 9:37 AM
Table 1-2. LCD Status Messages (Optional) (continued)
Code
Text
Causes
Corrective Actions
E1712
PCI system
error on Bus
## Device ##
Function ##
The system BIOS has
reported a PCI system
error on a component
that resides in PCI
configuration space at
bus ##, device ##,
function ##.
Remove and reseat the
PCIe expansion cards.
If the problem persists,
see "Troubleshooting
Expansion Cards" on
page 165.
PCI system
error on Slot
#. Review &
clear SEL.
The system BIOS reported
a PCI system error on a
component that resides in
the specified slot.
Remove and reseat the
expansion-card riser that
provides the specified
slot. See "Expansion Card
and Expansion-Card
Riser" on page 99. If the
problem persists, the riser
card or system board is
faulty. See "Getting Help"
on page 181.
E1714
Unknown error. The system BIOS has
Review & clear determined there has
SEL.
been an error in the
system, but is unable to
determine its origin.
Check the SEL for more
information and then
clear the SEL. Remove
AC power to the system
for 10 seconds and restart
the system.
If the problem persists,
see "Getting Help" on
page 181.
E1715
Fatal I/O
Error. Review
& clear SEL.
The system BIOS
Check the SEL for more
determined there has been information, and then
a fatal error in the system. clear the SEL. Remove
AC power to the system
for 10 seconds, and
restart the system.
If the problem persists,
see "Getting Help" on
page 181.
About Your System
31
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Table 1-2. LCD Status Messages (Optional) (continued)
Code
Text
Causes
Corrective Actions
E1716
Chipset IERR
Bus ## Dev ##
Function ##.
Review & clear
SEL.
The system BIOS reported
a chipset internal error
that resides in bus ##,
device ##, function ##.
Check the SEL for more
information, and then
clear the SEL. Remove
AC power to the system
for 10 seconds, and
restart the system.
If the problem persists,
see "Getting Help" on
page 181.
E1717
CPU # internal The system BIOS
error. Review determined that the
& clear SEL.
specified processor has
had an internal error.
Check the SEL for more
information, and then
clear the SEL. Remove
AC power to the system
for 10 seconds, and
restart the system.
If the problem persists,
see "Getting Help" on
page 181.
E171F
32
PCIe fatal
error on Bus
## Device ##
Function ##
The system BIOS has
reported a PCIe fatal
error on a component
that resides in PCI
configuration space at
bus ##, device ##,
function ##.
Remove and reseat the
PCIe expansion cards.
If the problem persists,
see "Troubleshooting
Expansion Cards" on
page 165.
PCIe fatal
error on Slot
#. Review &
clear SEL.
The system BIOS reported
a PCIe fatal error on a
component that resides in
the specified slot.
Remove and reseat the
expansion-card riser. See
"Expansion Card and
Expansion-Card Riser" on
page 99. If the problem
persists, the riser card or
system board is faulty.
See "Getting Help" on
page 181.
About Your System
R415HOM.book Page 33 Friday, September 24, 2010 9:37 AM
Table 1-2. LCD Status Messages (Optional) (continued)
Code
Text
Causes
Corrective Actions
E1810
Hard drive ##
fault. Review
& clear SEL.
The specified hard-drive
has experienced a fault.
See "Troubleshooting a
Hard Drive" on page 163.
E1812
Hard drive ## The specified hardremoved. Check drive has been removed
drive.
from the system.
E1920
iDRAC6 Upgrade The iDRAC6 Express card Reseat the iDRAC6
Failed
is not installed properly or Express Card. See
the card is bad.
Installing an iDRAC6
Express Card. If the
problem persists, see
"Getting Help" on
page 181.
E1A11
PCI Riser
hardware &
configuration
mismatch.
Reconfigure.
PCIe risers are not
configured correctly.
Some invalid
configurations prevent the
system from powering on.
Reinstall the expansioncard riser. See "Expansion
Card and ExpansionCard Riser" on page 99.
E1A12
PCI Riser not
detected.
Check Riser.
One or both of the PCIe
risers are missing. This
prevents the system from
powering on.
Reinstall the missing
riser. See "Expansion
Card and ExpansionCard Riser" on page 99.
E1A14
SAS cable A
SAS cable A is missing
failure. Check or bad.
connection.
Information only.
If the problem persists,
the riser card or system
board is faulty. See
"Getting Help" on
page 181.
Reseat the cable. If the
problem persists,
replace cable.
If the problem persists,
see "Getting Help" on
page 181.
About Your System
33
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Table 1-2. LCD Status Messages (Optional) (continued)
Code
Text
Causes
E1A15
SAS cable B
SAS cable B is missing
failure. Check or bad.
connection.
Corrective Actions
Reseat the cable. If the
problem persists,
replace cable.
If the problem persists,
see "Getting Help" on
page 181.
E1A1D
Control panel
USB cable not
detected.
Check cable.
USB cable to the control
panel is missing or bad.
Reseat the cable. If the
problem persists, replace
cable.
If the problem persists,
see "Getting Help" on
page 181.
E2010
No memory was detected Install memory or reseat
Memory not
in the system.
memory modules. See
detected.
Inspect DIMMs.
"Installing Memory
Modules" on page 124 or
"Troubleshooting System
Memory" on page 157.
E2011
Memory
configuration
failure.
Check DIMMs.
E2012
Memory
Memory configured, but is See "Troubleshooting
System Memory" on
configured but unusable.
unusable.
page 157.
Check DIMMs.
E2013
BIOS unable to The system BIOS failed to See "Troubleshooting
shadow memory. copy its flash image into System Memory" on
Check DIMMs.
memory.
page 157.
E2014
CMOS RAM
CMOS failure. CMOS
failure. Power RAM not functioning
cycle AC.
properly.
Memory detected, but is
not configurable.
Error detected during
memory configuration.
See "Troubleshooting
System Memory" on
page 157.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 181.
34
About Your System
R415HOM.book Page 35 Friday, September 24, 2010 9:37 AM
Table 1-2. LCD Status Messages (Optional) (continued)
Code
Text
Causes
E2015
DMA Controller DMA controller failure.
failure. Power
cycle AC.
Corrective Actions
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 181.
E2016
E2017
Interrupt
Interrupt controller
Controller
failure.
failure. Power
cycle AC.
Remove AC power to the
system for 10 seconds and
restart the system.
Timer refresh Timer refresh failure.
failure. Power
cycle AC.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 181.
If the problem persists,
see "Getting Help" on
page 181.
E2018
E2019
Programmable
Timer error.
Power cycle
AC.
Programmable interval
timer error.
Parity error.
Power cycle
AC.
Parity error.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 181.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 181.
About Your System
35
R415HOM.book Page 36 Friday, September 24, 2010 9:37 AM
Table 1-2. LCD Status Messages (Optional) (continued)
Code
Text
Causes
E201A
SuperIO
SIO failure.
failure. Power
cycle AC.
Corrective Actions
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 181.
Keyboard controller
failure.
Remove AC power to the
system for 10 seconds and
restart the system. If the
problem persists,
see "Getting Help" on
page 181.
E201B
Keyboard
Controller
error. Power
cycle AC.
E201C
SMI
System management
initialization interrupt (SMI)
failure. Power initialization failure.
cycle AC.
Remove AC power to the
system for 10 seconds and
restart the system.
Shutdown test BIOS shutdown test
failure. Power failure.
cycle AC.
Remove AC power to the
system for 10 seconds and
restart the system.
E201D
If the problem persists,
see "Getting Help" on
page 181.
If the problem persists,
see "Getting Help" on
page 181.
E201E
POST memory
test failure.
Check DIMMs.
BIOS POST memory test See "Troubleshooting
failure.
System Memory" on
page 157.
If the problem persists,
see "Getting Help" on
page 181.
E2020
36
CPU
Processor configuration
configuration failure.
failure. Check
screen
message.
About Your System
Check screen for specific
error messages.
See "Troubleshooting the
Processors" on page 166.
R415HOM.book Page 37 Friday, September 24, 2010 9:37 AM
Table 1-2. LCD Status Messages (Optional) (continued)
Code
Text
Causes
Corrective Actions
E2021
Incorrect
Incorrect memory
memory
configuration.
configuration.
Review User
Guide.
E2022
General
failure
during POST.
Check screen
message.
E2026
Memory
Invalid memory
initialization configuration.
error. Contact
support.
Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory
Module Installation
Guidelines" on page 122.
See "Getting Help" on
page 181.
E2110
Multibit Error The memory module in
on DIMM ##.
slot “##” has had a
Reseat DIMM.
multi-bit error (MBE).
See "Troubleshooting
System Memory" on
page 157.
E2111
SBE log
disabled on
DIMM ##.
Reseat DIMM.
Check screen for specific
error messages. See
"Troubleshooting System
Memory" on page 157.
General failure after video. Check screen for specific
error messages.
The system BIOS has
disabled memory
single-bit error (SBE)
logging and will not log
anymore SBEs until the
system is rebooted. "##"
represents the memory
module implicated by
the BIOS.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Troubleshooting
System Memory" on
page 157.
About Your System
37
R415HOM.book Page 38 Friday, September 24, 2010 9:37 AM
Table 1-2. LCD Status Messages (Optional) (continued)
Code
Text
Causes
Corrective Actions
E2112
Memory spared
on DIMM ##.
Power cycle
AC.
The system BIOS has
spared the memory
because it has determined
the memory had too many
errors. "##" represents the
memory module
implicated by the BIOS.
Remove AC power to the
system for 10 seconds and
restart the system.
I1910
Intrusion
detected.
Check chassis
cover.
System cover has been
removed.
Information only.
I1912
SEL full.
The SEL is full of events
Review & clear and is unable to log any
log.
more.
I1920
iDRAC6 Upgrade Optional iDRAC6 has
Successful
been upgraded
successfully.
W1228
RAID
Controller
battery
capacity <
24hr.
Warns predictively that
the RAID battery has
less than 24 hours of
charge left.
Power required
> PSU wattage.
Check PSU and
config.
The system configuration
requires more power than
what the power supply can
provide.
W1627
38
About Your System
If the problem persists,
see "Troubleshooting
System Memory" on
page 157.
Check the SEL for details
on the events, then clear
the SEL.
Allow RAID battery to
charge to greater than
24 hours of
sustained charge.
If problem persists,
replace RAID battery.
See "Installing the RAID
Battery" on page 121.
Turn off power to the
system, reduce the
hardware configuration or
install higher-wattage
power supplies, and then
restart the system.
R415HOM.book Page 39 Friday, September 24, 2010 9:37 AM
Table 1-2. LCD Status Messages (Optional) (continued)
Code
Text
Causes
Corrective Actions
W1628
Performance
degraded.
Check PSU and
system
configuration.
The system configuration
requires more power than
what the power supply can
provide, but it can boot if
throttled.
Turn off power to the
system, reduce the
hardware configuration or
install higher-wattage
power supplies, and then
restart the system.
W1630
Power supply
redundancy
degraded.
Check PSU
cables.
The power supply
subsystem is no longer
fully redundant.
Reseat the power
supplies. See
"Troubleshooting Power
Supplies" on page 155.
If the problem persists,
see "Getting Help" on
page 181.
NOTE: For the full name of an abbreviation or acronym used in this table, see the
Glossary at support.dell.com/manuals.
About Your System
39
R415HOM.book Page 40 Friday, September 24, 2010 9:37 AM
System Messages
System messages appear on the screen to notify you of a possible problem
with the system.
NOTE: If you receive a system message not listed in the table, check the
documentation for the application that is running when the message appears or the
operating system's documentation for an explanation of the message and
recommended action.
Table 1-3. System Messages
Message
Causes
Corrective Actions
Alert! iDRAC6 not The iDRAC6 is not
Wait for the system to
responding.
responding to BIOS
reboot.
Rebooting.
communication either
because it is not functioning
properly or has not
completed initialization. The
system will reboot.
Alert! iDRAC6 not
responding.
Power required
may exceed PSU
wattage.
The iDRAC6 has stopped
responding.
The iDRAC6 was remotely
reset while the system was
booting.
Alert!
After AC recovery, the
Continuing
iDRAC6 takes longer than
system boot
normal to boot.
accepts the risk
that system may
power down
without warning.
40
About Your System
Remove AC power to the
system for 10 seconds and
restart the system.
R415HOM.book Page 41 Friday, September 24, 2010 9:37 AM
Table 1-3. System Messages (continued)
Message
Causes
Corrective Actions
Alert! Node
Interleaving
disabled! Memory
configuration
does not support
Node
Interleaving.
The memory configuration
has changed (for example, a
memory module has failed)
so that node interleaving
cannot be supported. The
system will run but without
node interleaving.
Ensure that the memory
modules are installed in a
configuration that supports
node interleaving. Check
other system messages for
additional information for
possible causes. For memory
configuration information,
see "General Memory
Module Installation
Guidelines" on page 122.
If the problem persists, see
"Troubleshooting System
Memory" on page 157.
Alert! Power
required exceeds
PSU wattage.
Check PSU and
system
configuration.
The system configuration of
processor(s), memory
modules, and expansion
cards may not be supported
by the power supplies.
If any system components
were just upgraded, return
the system to the previous
configuration. If the system
boots without this warning,
then the replaced
component(s) are not
supported with this power
supply. If Energy Smart
power supplies are installed,
replace them with the High
Output power supplies to
use the components. See
"Power Supplies" on page 95.
Redundant memory was
enabled in the System Setup
program, but the current
configuration does not
support redundant memory.
A memory module may be
faulty.
Check the memory modules
for failure. See
"Troubleshooting System
Memory" on page 157. Reset
the memory setting, if
appropriate. See "Using the
System Setup Program and
UEFI Boot Manager" on
page 57.
Alert!
Continuing
system boot
accepts the risk
that system may
power down
without warning.
Alert! Redundant
memory disabled!
Memory
configuration
does not support
redundant
memory.
About Your System
41
R415HOM.book Page 42 Friday, September 24, 2010 9:37 AM
Table 1-3. System Messages (continued)
Message
Causes
Alert! System
fatal error
during previous
boot.
An error caused the system to Check other system
reboot.
messages for additional
information for possible
causes.
BIOS
MANUFACTURING
MODE detected.
MANUFACTURING
MODE will be
cleared before
the next boot.
System reboot
required for
normal
operation.
System is in manufacturing
mode.
Reboot to take the system
out of manufacturing mode.
BIOS Update
Attempt Failed!
Remote BIOS update
attempt failed.
Retry the BIOS update. If
the problem persists, see
"Getting Help" on page 181.
Caution!
NVRAM_CLR jumper
is installed on
system board.
NVRAM_CLR jumper is
Move the NVRAM_CLR
installed in the clear setting. jumper to the default
CMOS has been cleared.
position (pins 3 and 5). See
Figure 6-1 for jumper
location. Restart the system
and re-enter the BIOS
settings. See "Using the
System Setup Program and
UEFI Boot Manager" on
page 57.
CPU set to
minimum
frequency.
The processor speed may be
intentionally set lower for
power conservation.
42
About Your System
Corrective Actions
If not an intentional setting,
check any other system
messages for possible causes.
R415HOM.book Page 43 Friday, September 24, 2010 9:37 AM
Table 1-3. System Messages (continued)
Message
Causes
CPUs with
different cache
sizes detected.
Mismatched processors have Ensure that all processors
been installed in the system. have the same cache size,
number of cores, and power
rating. Ensure that the
processors are properly
installed. See "Processors" on
page 127.
CPUs with
different core
sizes detected!
System halted.
Corrective Actions
CPUs with
different power
rating detected!
System halted.
Current boot mode
is set to UEFI.
Please ensure
compatible
bootable media is
available. Use
the system setup
program to change
the boot mode as
needed.
The system failed to boot
because UEFI boot mode is
enabled in BIOS and the
boot operating system is nonUEFI.
Ensure that the boot mode is
set correctly and that the
proper bootable media is
available. See "Using the
System Setup Program and
UEFI Boot Manager" on
page 57.
Decreasing
available
memory.
Faulty or improperly
installed memory modules.
Reseat the memory modules.
See "Troubleshooting
System Memory" on
page 157.
Embedded NICx and
NICy:
OS NIC=<ENABLED
|DISABLED>,
Management
Shared NIC=
<ENABLED
|DISABLED>
The operating system NIC
interface is set in BIOS. The
Management Shared NIC
interface is set in
management tools.
Check the system
management software or the
System Setup program for
NIC settings. If a problem is
indicated, see
"Troubleshooting a NIC" on
page 151.
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Table 1-3. System Messages (continued)
Message
Causes
Corrective Actions
Error 8602 Auxiliary Device
Failure. Verify
that mouse and
keyboard are
securely
attached to
correct
connectors.
Mouse or keyboard cable is
loose or improperly
connected.
Reseat the mouse or
keyboard cable.
Defective mouse or
keyboard.
Ensure that the mouse or
keyboard is operational. See
"Troubleshooting a USB
Device" on page 150.
Gate A20 failure. Faulty keyboard controller;
faulty system board.
See "Getting Help" on
page 181.
General failure. The operating system is
unable to carry out the
command.
This message is usually
followed by specific
information. Note the
information, and take the
appropriate action to resolve
the problem.
Invalid
configuration
information please run SETUP
program.
An invalid system
configuration caused a
system halt.
Run the System Setup
program and review the
current settings. See "Using
the System Setup Program
and UEFI Boot Manager" on
page 57.
Invalid PCIe card
found in the
Internal_Storage
slot!
The system halted because
an invalid PCIe expansion
card is installed in the
dedicated storage controller
slot.
Remove the PCIe expansion
card and install the
integrated storage controller
in the dedicated slot. See
"Integrated Storage
Controller Card" on
page 103.
Keyboard
controller
failure.
Faulty keyboard controller;
faulty system board.
See "Getting Help" on
page 181.
44
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Table 1-3. System Messages (continued)
Message
Causes
Keyboard data
line failure.
Keyboard cable connector is Reseat the keyboard cable. If
improperly connected or the the problem persists, see
keyboard is defective.
"Troubleshooting a USB
Device" on page 150.
Keyboard stuck
key failure.
Corrective Actions
Keyboard fuse has Overcurrent detected at the
failed.
keyboard connector.
See "Getting Help" on
page 181.
Local keyboard
The USB ports are disabled
may not work
in the system BIOS.
because all user
accessible USB
ports are
disabled. If
operating
locally, power
cycle the system
and enter system
setup program to
change settings.
Power down and restart the
system using the power
button, and then enter the
System Setup program to
enable the USB port(s). See
"Entering the System Setup
Program" on page 58.
Manufacturing
mode detected.
System is in manufacturing
mode.
Reboot to take the system
out of manufacturing mode.
Memory tests
terminated by
keystroke.
POST memory test was
terminated by pressing the
spacebar.
Information only.
About Your System
45
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Table 1-3. System Messages (continued)
Message
Causes
Corrective Actions
No boot device
available.
Faulty or missing optical
drive subsystem, hard-drive,
or hard-drive subsystem, or
non-bootable USB key
installed.
Use a bootable USB key,
CD, or hard-drive. If the
problem persists, see
"Troubleshooting an
Internal USB Key" on
page 159, "Troubleshooting
a USB Device" on page 150,
"Troubleshooting an Optical
Drive" on page 161, and
"Troubleshooting a Hard
Drive" on page 163. See
"Using the System Setup
Program and UEFI Boot
Manager" on page 57 for
information on setting the
order of boot devices.
No boot sector on Incorrect configuration
hard drive.
settings in System Setup
program, or no operating
system on hard-drive.
Check the hard-drive
configuration settings in the
System Setup program. See
"Using the System Setup
Program and UEFI Boot
Manager" on page 57. If
necessary, install the
operating system on your
hard-drive. See your
operating system
documentation.
No timer tick
interrupt.
Faulty system board.
See "Getting Help" on
page 181.
PCI BIOS failed
to install.
PCIe device BIOS (Option
ROM) checksum failure
detected during shadowing.
Reseat the expansion
card(s). Ensure that all
appropriate cables are
securely connected to the
expansion card(s). If the
problem persists, see
"Troubleshooting Expansion
Cards" on page 165.
Cables to expansion card(s)
loose; faulty or improperly
installed expansion card(s).
46
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Table 1-3. System Messages (continued)
Message
Causes
PCIe Training
Faulty or improperly
Error: Expected
installed PCIe card in the
Link Width is x, specified slot.
Actual Link Width
is y.
Corrective Actions
Reseat the PCIe card in the
specified slot number. See
"Troubleshooting Expansion
Cards" on page 165. If the
problem persists, see
"Getting Help" on page 181.
Plug & Play
Configuration
Error.
Error encountered in
initializing PCIe device;
faulty system board.
Install the NVRAM_CLR
jumper in the clear position
(pins 1 and 3) and reboot the
system. See Figure 6-1 for
jumper location. If the
problem persists, see
"Troubleshooting Expansion
Cards" on page 165.
Read fault.
The operating system cannot
read from the hard-drive,
optical drive, or USB device,
the system could not find a
particular sector on the disk,
or the requested sector is
defective.
Replace the optical medium,
USB medium or device.
Ensure that the SAS
backplane, USB, or SATA
cables are properly
connected. See
"Troubleshooting a USB
Device" on page 150,
"Troubleshooting an Optical
Drive" on page 161, or
"Troubleshooting a Hard
Drive" on page 163 for the
appropriate drive(s) installed
in your system.
Requested sector
not found.
SATA Port x
There is no device connected Information only.
device not found. to the specified SATA port.
About Your System
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Table 1-3. System Messages (continued)
Message
Causes
Corrective Actions
SATA port x
device autosensing error.
The drive connected to the Replace the faulty drive.
specified SATA port is faulty.
SATA port x
device
configuration
error.
SATA port 0
device failure.
Requested sector
not found.
Faulty hard-drive, USB
device, or USB medium.
Replace the USB medium or
device. Ensure that the USB
or SAS backplane cables are
properly connected. See
"Troubleshooting a USB
Device" on page 150 or
"Troubleshooting a Hard
Drive" on page 163 for the
appropriate drive(s) installed
in your system.
General system error.
See "Getting Help" on
page 181.
Seek error.
Seek operation
failed.
Shutdown
failure.
The amount of
Memory has been added or
system memory has removed or a memory
changed.
module may be faulty.
Time-of-day
clock stopped.
48
If memory has been added or
removed, this message is
informative and can be
ignored. If memory has not
been added or removed,
check the SEL to determine
if single-bit or multi-bit
errors were detected and
replace the faulty memory
module. See
"Troubleshooting System
Memory" on page 157.
Faulty battery or faulty chip. See "Troubleshooting the
System Battery" on page 155.
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Table 1-3. System Messages (continued)
Message
Causes
Corrective Actions
Time-of-day not
set - please run
SETUP program.
Incorrect Time or Date
settings; faulty system
battery.
Check the Time and Date
settings. See "Using the
System Setup Program
and UEFI Boot Manager"
on page 57. If the problem
persists, replace the system
battery. See "System Battery"
on page 133.
Timer chip
Faulty system board.
counter 2 failed.
See "Getting Help" on
page 181.
TPM or TCM
configuration
operation
honored. System
will now reset.
A Trusted Platform Module
(TPM) or China Trusted
Platform Module (TCM)
configuration command has
been entered. The system
will reboot and execute the
command.
TPM or TCM
configuration
operation is
pending. Press
(I) to Ignore OR
(M) to Modify to
allow this change
and reset the
system.
This message displays during Enter I or M to proceed.
system restart after a TPM or
TCM configuration
command has been entered.
User interaction is required
to proceed.
Information only.
WARNING:
Modifying could
prevent
security.
TPM or TCM
failure.
A TPM or TCM function has See "Getting Help" on
failed.
page 181.
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Table 1-3. System Messages (continued)
Message
Causes
Unable to launch
System Services
image. System
halted!
System halted after <F10>
keystroke because System
Services image is either
corrupted in the system
firmware or has been lost due
to system board replacement.
Restart the system and
update Lifecycle Controller
by running the Lifecycle
Controller Dell Update
Package (DUP). For more
information, see the Dell
Update Packages User's
The iDRAC6 Enterprise card
Guide at
flash memory may be
support.dell.com/manuals.
corrupted.
If the system still reports the
same error, run the Lifecycle
Controller Repair Package.
Follow the instructions
provided with the package to
complete the installation.
Unexpected
interrupt in
protected mode.
Improperly seated memory
modules or faulty
keyboard/mouse controller
chip.
Reseat the memory modules.
See "Troubleshooting
System Memory" on
page 157. If the problem
persists, see "Getting Help"
on page 181.
Unsupported CPU
combination.
Processor(s) not supported
by the system.
Install a supported processor
or processor combination.
See "Processors" on
page 127.
Invalid memory
configuration. The system
will run but with the
specified memory module
disabled.
Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines" on
page 122.
Unsupported CPU
stepping
detected.
Unsupported DIMM
detected. The
following DIMM
has been
disabled: x
50
About Your System
Corrective Actions
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Table 1-3. System Messages (continued)
Message
Causes
Corrective Actions
Unsupported
memory
configuration.
DIMM mismatch
across slots
detected:
x,x,...
Invalid memory
configuration. Memory
modules are mismatched in
the specified slots.
Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines" on
page 122.
Warning: A fatal A fatal system error occurred
error has caused and caused the system to
system reset!
reboot.
Please check the
system event log!
Check the SEL for
information that was logged
during the error. See the
applicable troubleshooting
section in "Troubleshooting
System Memory" on
page 157 for any faulty
components specified in the
SEL.
The system configuration of
processor(s), memory
modules, and expansion
cards may not be supported
by the power supplies.
If any system components
were just upgraded, return
the system to the previous
configuration. If the system
boots without this warning,
then the replaced
component(s) are not
supported with this power
supply. If low wattage power
supplies are installed, replace
them with High Output
power supplies to use the
components. See "Power
Supplies" on page 95.
Warning! Power
required exceeds
PSU wattage.
Check PSU and
system
configuration.
Warning!
Performance
degraded. CPU and
memory set to
minimum
frequencies to
meet PSU wattage.
System will
reboot.
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51
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Table 1-3. System Messages (continued)
Message
Causes
Warning: Front
Control Panel is
not installed.
The control panel is not
Install the control panel, or
installed or has a faulty cable check the cable connections
connection.
between the control panel
board and the system board.
See "Troubleshooting
System Memory" on
page 157.
Write fault.
Faulty USB device, USB
medium, optical drive
assembly, hard-drive, or harddrive subsystem.
Write fault on
selected drive.
Corrective Actions
Replace the USB medium or
device. Ensure that the USB,
SAS backplane, or SATA
cables are properly
connected. See
"Troubleshooting a USB
Device" on page 150,
"Troubleshooting an
Internal USB Key" on
page 159, and
"Troubleshooting a Hard
Drive" on page 163.
Incorrect memory
configuration
CPU n.
The DIMM group for CPU n See "General Memory
is incorrectly configured and Module Installation
caused the system to halt.
Guidelines" on page 122, for
memory configuration
information. If the problem
persists, see
"Troubleshooting System
Memory" on page 157.
HyperTransport
error caused a
system reset!
Please check the
system event log
for details!
A fatal system error occurred Check the SEL for
and caused the system to
information that is logged
reboot.
during the error. See the
applicable troubleshooting
section in "Troubleshooting
Your System" on page 149,
for any faulty components
specified in the SEL.
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Table 1-3. System Messages (continued)
Message
Causes
Corrective Actions
Warning:
Following faulty
DIMMs are
ignored:
Faulty or improperly seated
memory module(s). Check
both DIMMs in the same
channel for a possible fault.
See "Troubleshooting
System Memory" on
page 157.
Faulty or improperly seated
memory module(s). Check
both DIMMs in the same
channel for a possible fault.
See "Troubleshooting
System Memory" on
page 157.
Invalid memory
configuration. The system
will run but with reduced
functionality.
Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines" on
page 122. If the problem
persists, see
"Troubleshooting System
Memory" on page 157.
DIMM n1 n2
Total memory size
is reduced.
Warning:
Following faulty
DIMMs are
disabled:
DIMM n1 n2
Total memory size
is reduced.
Warning: The
installed memory
configuration is
not optimal. For
more information
on valid memory
configurations,
please see the
system
documentation on
the technical
support web site.
NOTE: For the full name of an abbreviation or acronym used in this table, see the
Glossary at support.dell.com/manuals.
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Warning Messages
A warning message alerts you to a possible problem and prompts you to
respond before the system continues a task. For example, before you format a
diskette, a message will warn you that you may lose all data on the diskette.
Warning messages usually interrupt the task and require you to respond by
typing y (yes) or n (no).
NOTE: Warning messages are generated by either the application or the operating
system. For more information, see the documentation that accompanied the
operating system or application.
Diagnostics Messages
The system diagnostic utilities may issue messages if you run diagnostic tests
on your system. See "Running the Embedded System Diagnostics" on
page 170 for more information about system diagnostics.
Alert Messages
Systems management software generates alert messages for your system. Alert
messages include information, status, warning, and failure messages for drive,
temperature, fan, and power conditions. For more information, see the
systems management software documentation.
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Other Information You May Need
WARNING: See the safety and regulatory information that shipped with your
system. Warranty information may be included within this document or as a
separate document.
•
The rack documentation included with your rack solution describes how to
install your system into a rack.
•
The Getting Started Guide provides an overview of system features, setting
up your system, and technical specifications.
•
Any media that ships with your system that provides documentation and
tools for configuring and managing your system, including those
pertaining to the operating system, system management software, system
updates, and system components that you purchased with your system.
NOTE: Always check for updates on support.dell.com/manuals and read the
updates first because they often supersede information in other documents.
About Your System
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Using the System Setup Program
and UEFI Boot Manager
2
The System Setup program is the BIOS program that enables you to manage
your system hardware and specify BIOS-level options. From the System Setup
program, you can:
•
Change the NVRAM settings after you add or remove hardware
•
View the system hardware configuration
•
Enable or disable integrated devices
•
Set performance and power management thresholds
•
Manage system security
Choosing the System Boot Mode
The System Setup program also enables you to specify the boot mode for
installing your operating system:
•
BIOS boot mode (the default) is the standard BIOS-level boot interface.
•
UEFI boot mode is an enhanced 64-bit boot interface based on Unified
Extensible Firmware Interface (UEFI) specifications that overlays the
system BIOS. See "Entering the UEFI Boot Manager" on page 70 for more
information on this interface.
You must select the boot mode from the Boot Mode field of the Boot Settings
Screen in the System Setup screen. After specifying the boot mode, proceed
to install your operating system in that mode. Thereafter, you must boot the
system to the same boot mode (BIOS or UEFI) to access the installed
operating system. Trying to boot the operating system from the other boot
mode causes the system to halt immediately at startup.
NOTE: Operating systems must be UEFI-compatible (for example, Microsoft
Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and
32-bit operating systems do not support UEFI and can only be installed from the
BIOS boot mode.
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Entering the System Setup Program
1 Turn on or restart your system.
2 Press <F2> immediately after you see the following message:
<F2> = System Setup
If your operating system begins to load before you press <F2>, allow the
system to finish booting, and then restart your system and try again.
Responding to Error Messages
If an error message appears while the system is booting, make a note of the
message. See "System Messages" on page 40 for an explanation of the message
and suggestions for correcting errors.
NOTE: After installing a memory upgrade, it is normal for your system to display a
message the first time you start your system.
Using the System Setup Program Navigation Keys
Keys
Action
Up arrow or <Shift><Tab>
Moves to the previous field.
Down arrow or <Tab>
Moves to the next field.
Spacebar, <+>, <–>, left and
right arrows
Cycles through the settings in a field. In many
fields, you can also type the appropriate value.
<Esc>
Exits the System Setup program and restarts the
system if any changes were made.
<F1>
Displays the help file of the System Setup
program.
NOTE: For most of the options, any changes that you make are recorded but do not
take effect until you restart the system.
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System Setup Options
Main Screen
Figure 2-1. Main Screen
NOTE: The options for the System Setup program change based on the system
configuration.
NOTE: The System Setup program defaults are listed under their respective options
in the following sections, where applicable.
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Option
Description
System Time
Sets the time on the system's internal clock.
System Date
Sets the date on the system's internal calendar.
Memory Settings
Displays information related to installed memory. See "Memory
Settings Screen" on page 61.
Processor Settings Displays information related to processors (speed, cache size,
and so on). See "Processor Settings Screen" on page 61.
SATA Settings
Displays a screen to enable or disable the integrated SATA
controller and ports. See "SATA Settings Screen" on page 63.
Boot Settings
Displays a screen to specify the boot mode (BIOS or UEFI).
For BIOS boot mode, you can also specify the boot devices.
See "Boot Settings Screen" on page 63.
Integrated Devices Displays a screen to enable or disable integrated device
controllers and ports, and to specify related features and options.
See "Integrated Devices Screen" on page 64.
PCI IRQ
Assignment
Displays a screen to change the IRQ assigned to each of the
integrated devices on the PCI bus, and any installed expansion
card that requires an IRQ. See "PCI IRQ Assignments Screen" on
page 65.
Serial
Communication
(Off default)
Displays a screen to enable or disable the serial ports and specify
related features and options. See "Serial Communication Screen"
on page 65.
Embedded Server
Management
Displays a screen to configure the front-panel LCD options and
to set a user-defined LCD string. See "Embedded Server
Management Screen" on page 66.
Power
Management
Enables you to manage power usage of the processor(s), fans,
and memory modules with preconfigured or customized
settings. See "Power Management Screen" on page 67.
System Security
Displays a screen to configure the system password and setup
password features. See "System Security Screen" on page 68,
"Using the System Password" on page 73, and "Using the Setup
Password" on page 75 for more information.
Keyboard
NumLock
(On default)
Determines whether your system starts up with the NumLock
mode activated on 101- or 102-key keyboards (does not apply to
84-key keyboards).
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Option
Description
Report Keyboard
Errors
(Report default)
Enables or disables reporting of keyboard errors during the
POST. Select Report for host systems that have keyboards
attached. Select Do Not Report to suppress all error messages
relating to the keyboard or keyboard controller during POST.
This setting does not affect the operation of the keyboard itself if
a keyboard is attached to the system.
F1/F2 Prompt on
Error (Enabled
default)
Enables the system to halt on errors during POST, which allows
the user to observe events that may scroll by unnoticed during
normal POST. The user can press <F1> to continue or <F2>
to enter the System Setup program.
CAUTION: On setting this option to Disabled, the system
does not halt if an error occurs during POST. Any critical
errors are displayed and logged in the system event log.
Memory Settings Screen
Option
Description
System Memory Size
Displays the amount of system memory.
System Memory Type
Displays the type of system memory.
System Memory Speed
Displays the system memory speed.
Video Memory
Displays the amount of video memory.
System Memory Testing
(Enabled default)
Specifies whether system memory tests are run at system
boot. Options are Enabled and Disabled.
Redundant Memory
(Disabled default)
Specifies whether redundant memory is enabled on the
system. Options are Spare Mode and Disabled.
Node Interleaving
(Disabled default)
If this field is Enabled, memory interleaving is supported
if a symmetric memory configuration is installed.
Processor Settings Screen
Option
Description
64-bit
Specifies if the processor(s) support 64-bit extensions.
Clock Speed
Displays the processor clock speed.
Bus Speed
Displays the processor bus speed.
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Option
Description
Hyper Transport
Displays the HyperTransport link speed, and depending
Technology (HT3 default) upon the system, this field may be read-only. HT3
capable systems ship with HT3 by default.
HT Assist (Enabled
default)
Enables or disables the HT Assist.
Virtualization Technology
(Disabled default)
Enabled permits virtualization software to use the
virtualization technology incorporated in the processor.
NOTE: Disable this feature if your system will not be
running virtualization software.
DMA Virtualization
(Disabled default)
Enables additional hardware capabilities for DMA
remapping and virtualization.
DRAM Prefetcher
(Enabled default)
Enables or disables the DRAM Prefetcher.
Hardware Prefetch
Training on Software
Prefetch.
Enables or disables the hardware prefetcher training on
software prefetcher.
Hardware Prefetcher
(Enabled default)
Enables or disables the hardware prefetcher.
Execute Disable (Enabled Enables or disables Execute Disable Memory Protection
default)
Technology.
Number of Cores per
Processor (All default)
Controls the number of enabled cores in each processor.
C1E (Disabled default)
When set to Enabled, the processor(s) can switch to a
minimum performance state when idle.
Processor X Family Model-Stepping
Displays the family and model number of each processor.
A submenu displays the core speed, the amount of cache
memory, and the number of cores of the processor(s).
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SATA Settings Screen
Option
Description
Embedded SATA
(Off default)
ATA Mode enables the integrated SATA controller. Off
disables the controller.
Port A
(Off default)
Auto enables BIOS support for the device attached to
SATA port A. Off disables BIOS support for the device.
Port B
(Off default)
Auto enables BIOS support for the device attached to
SATA port B. Off disables BIOS support for the device.
Port C
(Off default)
Auto enables BIOS support for the device attached to
SATA port C. Off disables BIOS support for the device.
Port D
(Off default)
Auto enables BIOS support for the device attached to
SATA port D. Off disables BIOS support for the device.
Port E
Auto enables BIOS support for the device attached to
SATA port E. Off disables BIOS support for the device.
Boot Settings Screen
Option
Boot Mode
(BIOS default)
Description
CAUTION: Switching the boot mode could prevent
the system from booting if the operating system was
not installed in the same boot mode.
If the system operating system supports Unified
Extensible Firmware Interface, you can set this option to
UEFI. Setting this field to BIOS allows compatibility
with non-UEFI operating systems.
NOTE: Setting this field to UEFI disables the Boot
Sequence, Hard-Disk Drive Sequence, and USB Flash
Drive Emulation Type fields.
Boot Sequence
If Boot Mode is set to BIOS, this field tells the system
where the operating system files needed for startup are
located. If Boot Mode is set to UEFI, you can access the
UEFI boot manager utility by rebooting the system and
pressing <F11> when prompted to do so.
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Option
Description
Hard-Disk Drive
Sequence
Determines the order in which the BIOS will attempt to
boot from hard-drives in the system during system
startup.
USB Flash Drive
Emulation Type
(Auto default)
Determines the emulation type for a USB flash drive.
If Boot Mode is set to UEFI, this field is disabled.
Boot Sequence Retry
(Disabled default)
If this field is enabled and the system has failed to boot,
the system reattempts to boot after 30 seconds.
Integrated Devices Screen
Option
Description
Integrated SAS
Controller
(Enabled default)
Enables or disables the integrated SAS controller.
User Accessible USB
Ports
(All Ports On default)
Enables or disables the user-accessible USB ports. Options
are All Ports On, Only Back Ports On, and All Ports Off.
Internal USB Port 1
(On default)
Enables or disables the internal USB port.
Internal USB Port 2
(On default)
Enables or disables the internal USB port.
Embedded NIC1 and
Enables or disables the operating system interface of the
NIC2 (Enabled default) embedded NICs. The NICs may also be accessed through
the system’s management controller.
Embedded Gb NICx
(Enabled default)
Enables or disables the integrated NIC. Options are
Enabled and Enabled with PXE. PXE support allows the
system to boot from the network.
MAC Address
Displays the MAC address for the integrated 10/100/1000
NIC.
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Option
Description
OS Watchdog Timer
(Disabled default)
Aids recovery of the operating system, if your system stops
responding. If set to Enabled, the operating system is
allowed to initialize the timer.
Embedded Video
Controller
(Enabled default)
Enables or disables BIOS support for the Embedded Video
Controller.
PCI IRQ Assignments Screen
Option
Description
<PCIe device>
Use the <+> and <-> keys to manually select an IRQ
for a given device, or select Default to allow the BIOS to
select an IRQ value at system startup.
Serial Communication Screen
Option
Description
Serial Communication
(On without Console
Redirection default)
Selects whether the serial communication devices
(Serial Device 1 and Serial Device 2) are enabled in
BIOS. BIOS console redirection can also be enabled and
the port address used can be specified.
Options are On without Console Redirection, On with
Console Redirection via COM1, On with Console
Redirection via COM2, and Off.
Serial Port Address
(Serial Device 1=COM1,
Serial Device2=COM2
default)
External Serial Connector
(Serial Device1 default)
Sets the serial port addresses for the two serial devices.
NOTE: Only Serial Device 2 can be used for Serial Over
LAN (SOL). To use console redirection by SOL, configure
the same port address for console redirection and the
serial device.
Specifies whether Serial Device 1, Serial Device 2,
or Remote Access Device has access to the external
serial connector.
NOTE: Only Serial Device 2 can be used for SOL. To use
console redirection by SOL, configure the same port
address for console redirection and the serial device.
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Option
Description
Failsafe Baud Rate
(115200 default)
Displays the failsafe baud rate used for console
redirection. BIOS attempts to determine the baud rate
automatically. This failsafe baud rate is used only if the
attempt fails. This rate should not be adjusted.
Remote Terminal Type
(VT100/VT220 default)
Sets the remote console terminal type, either
VT100/VT220 or ANSI.
Redirection After Boot
(Enabled default)
Enables or disables BIOS console redirection when the
operating system is loaded.
Embedded Server Management Screen
Option
Description
Front Panel LCD
Options
Options are User Defined String, Model Number, or None.
User-Defined
LCD String
66
If the LCD Home screen is set to an option other than these
three choices, the option will be displayed as Advanced in the
BIOS. In this event, the option cannot be changed in the BIOS
unless it is changed back to User Defined String, Model
Number, or None through another LCD configuration utility
(such as the iDRAC6 Configuration Utility or the LCD panel
menu).
You can enter a name or other identifier for the system, to be
displayed on the LCD module screen.
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Power Management Screen
Option
Description
Power
Management
Options are OS Control, Active Power Controller, Custom, or
Maximum Performance. For all but the Custom setting, the
BIOS pre-configures the power settings on this screen as follows:
(OS Control
default)
• OS Control sets the CPU power to OS DBPM, the fan power to
Minimum Power, and the memory power to Maximum
Performance. In this setting, all processor performance
information is passed from the system BIOS to the operating
system for control. The operating system sets the processor
performance based on processor utilization.
• Active Power Controller sets the CPU power to System DBPM,
the fan power to Minimum Power, and the memory power to
Maximum Performance. The BIOS sets the processor
performance based on processor utilization.
• Maximum Performance sets all fields to Maximum
Performance.
If you select Custom, you can configure each option
independently.
CPU Power and
Performance
Management
Options are OS DBPM, System DBPM, Maximum
Performance, or Minimum Power.
Fan Power and
Performance
Management
Options are Maximum Performance or Minimum Power.
Memory Power
and Performance
Management
Options are Maximum Performance, a specified frequency, or
Minimum Power.
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System Security Screen
Option
Description
System Password
Displays the current status of the password security
feature and allows a new system password assignment and
verification.
NOTE: See "Using the System Password" on page 73 for
more information.
Setup Password
Restricts access to the System Setup program by using a
setup password.
NOTE: See "Using the System Password" on page 73 for
more information.
Password Status
(Unlocked default)
When Setup Password is assigned and this field is
Locked, the system password cannot be changed or
disabled at system start-up
See "Using the System Password" on page 73 for more
information.
TPM Security
(Off default)
Sets the reporting of the Trusted Platform Module
(TPM) in the system.
If Off, the presence of the TPM is not reported to the
operating system.
If On with Pre-boot Measurements, the system reports
the TPM to the operating system and stores the pre-boot
measurements to the TPM during POST.
If On without Pre-boot Measurements, the system
reports the TPM to the operating system and bypasses
pre-boot measurements.
TPM Activation
(No Change default)
When set to Activate, the TPM is enabled to default
settings. When set to Deactivate, the TPM is disabled.
The No Change state initiates no action. The operational
state of the TPM remains unchanged (all user settings for
the TPM are preserved).
NOTE: This field is read-only when TPM Security is set
to Off.
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Option
Description
CAUTION: Clearing the TPM will lose all encryption
keys in the TPM. This option prevents booting to the
operating system and results in data loss if the
encryption keys cannot be restored. Back up the
TPM keys prior to enabling this option.
TPM Clear
(No default)
When set to Yes, all TPM contents are cleared.
NOTE: This field is read-only when TPM Security is set to
Off.
Power Button
(Enabled default)
If Enabled, the power button can turn the system's power
off and on. On an ACPI-compliant operating system, the
system performs an orderly shutdown before power is
turned off.
When Disabled, the button can only turn on system
power.
NMI Button
(Disabled default)
CAUTION: Clearing the TPM will lose all encryption
keys in the TPM. This option prevents booting to the
operating system and results in data loss if the
encryption keys cannot be restored. Back up the
TPM keys prior to enabling this option.
Enables or disables the NMI feature.
AC Power Recovery
(Last default)
Determines how the system reacts when power is
restored. If set to Last, the system returns to the last
power state. On turns on the system after power is
restored. Off allows the system to remain off after power
is restored.
AC Power Recovery Delay Determines when the system restarts after power is
restored. Options are Immediate, Random (between
(Immediate default)
30 to 240 seconds), or a user-defined value of 30 to
240 seconds.
User Defined Delay
The delay defined by the user.
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Exit Screen
Press <Esc> to exit the System Setup program; the Exit screen displays:
•
Save Changes and Exit
•
Discard Changes and Exit
•
Return to Setup
Entering the UEFI Boot Manager
NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft
Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and
32-bit operating systems can only be installed from the BIOS boot mode.
NOTE: The Boot Mode must be set to UEFI in the System Setup program to access
the UEFI Boot Manager.
The UEFI Boot Manager enables you to:
•
Add, delete, and arrange boot options.
•
Access the System Setup program and BIOS-level boot options without
rebooting.
1 Turn on or restart your system.
2 Press <F11> after you see the following message:
<F11> = UEFI Boot Manager
NOTE: The system will not respond until the USB keyboard is active.
If your operating system begins to load before you press <F11>, allow the
system to finish booting, and then restart your system and try again.
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Using the UEFI Boot Manager Navigation Keys
Keys
Action
Up arrow
Moves to and highlights the previous field.
Down arrow
Moves to and highlights the next field.
Spacebar, <Enter>, <+>, <–> Cycles through the settings in a field.
<Esc>
Refreshes the UEFI Boot Manager screen, or
returns to the UEFI Boot Manager screen from
the other program screens.
<F1>
Displays the UEFI Boot Manager help file.
UEFI Boot Manager Screen
Option
Description
Continue
The system attempts to boot devices starting with the
first item in the boot order. If the boot attempt fails, the
system continues with the next item in the boot order
until the boot is successful or no more boot options are
found.
<Boot options>
Displays the list of available boot options (marked with
asterisks). Select the boot option you wish to use and
press <Enter>.
NOTE: If you hot-swap a boot device, press <ESC> to
refresh the list of boot options.
UEFI Boot Settings
Enables you to add, delete, enable, or disable boot
options; change boot order; or execute a one-time boot
option.
System Utilities
Enables you to access the System Setup program,
System Services (Unified Server Configurator [USC]),
Diagnostics, and BIOS-level boot options.
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UEFI Boot Settings Screen
Option
Description
Add Boot Option
Adds a new boot option.
Delete Boot Option
Deletes an existing boot option.
Enable/Disable Boot
Option
Disables and enables an option in the boot option list.
Change Boot Order
Changes the order of the boot option list.
One-Time Boot from File
Sets a one-time boot option not included in the boot
option list.
System Utilities Screen
Option
Description
System Setup
Accesses the System Setup program without rebooting.
System Services
Restarts the system and accesses the Lifecycle
Controller, which allows you to run utilities such as
system diagnostics.
BIOS Boot Manager
Accesses the BIOS-level boot options list without
rebooting. This option enables you to conveniently
switch to BIOS boot mode if you need to boot to a
device with a non-UEFI operating system, such as a
bootable DOS media with diagnostics software.
Reboot System
Restarts the system.
System and Setup Password Features
NOTE: For a forgotten password, see "Expansion-Card Riser-Board Components
and PCIe Buses" on page 177.
Your system is shipped without the system password feature enabled. Operate the
system only with system password protection.
CAUTION: The password features provide a basic level of security for the data on
your system.
CAUTION: Anyone can access the data stored on your system if the system is
running and unattended.
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Using the System Password
When a system password is assigned, the system prompts for the system
password after system start up.
Assigning a System Password
Before assigning a system password, enter the System Setup program and
check the System Password option.
When a system password is assigned, System Password is Enabled.
If Password Status is Unlocked, you can change the system password.
If Locked, you cannot change the system password. Disabling the password
jumper on the system board sets System Password to Disabled, and you
cannot change or enter a new system password.
When a system password is not assigned and the password jumper on the
system board is in the enabled position, System Password is Not Enabled and
Password Status is Unlocked. To assign a system password:
1 Verify that Password Status is Unlocked.
2 Highlight the System Password option and press <Enter>.
3 Type your new system password.
You can use up to 32 characters in your password.
As you type, placeholders appear in the field.
The password assignment is not case-sensitive. Certain key combinations
are invalid and if you enter one, the system beeps. To erase a character,
press <Backspace> or the left-arrow key.
NOTE: To escape from the field without assigning a system password, press
<Enter> to move to another field, or press <Esc> prior to completing step 5.
4 Press <Enter>.
5 To confirm your password, type it a second time and press <Enter>.
System Password changes to Enabled. Exit the System Setup program and
begin using your system.
6 Either reboot the system now for the password protection to take effect or
continue working.
NOTE: Password protection does not take effect until the system reboots.
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Using Your System Password to Secure Your System
NOTE: If you have assigned a setup password (see "Using the Setup Password" on
page 75), the system accepts your setup password as an alternate system
password.
When Password Status is Unlocked, you have the option to leave the
password security enabled or disabled.
To enable the password security:
1 Turn on or reboot your system by pressing <Ctrl><Alt><Delete>.
2 Type your password and press <Enter>.
To disable password security:
1 Turn on or reboot your system by pressing <Ctrl><Alt><Delete>.
2 Type your password and press <Ctrl><Enter>.
When Password Status is Locked, you must type the password and press
<Enter> when prompted at reboot.
If an incorrect system password is entered, the system displays a message and
prompts you to re-enter your password. You have three attempts to enter the
correct password. After the third unsuccessful attempt, the system displays an
error message that the system has halted and shuts down.
Even after you shut down and restart the system, the error message continues
to be displayed until the correct password is entered.
NOTE: You can use the Password Status option in conjunction with the System
Password and Setup Password options to protect your system from unauthorized
changes.
Deleting or Changing an Existing System Password
1 Enter the System Setup program and select System Security.
2 Highlight Setup Password, press <Enter> to access the setup password
window. Press <Enter> twice to clear the existing setup password.
The setting changes to Not Enabled.
3 If you want to assign a new setup password, perform the steps in "Assigning
a Setup Password" on page 75.
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Using the Setup Password
Assigning a Setup Password
You can assign a setup password only when the Setup Password is Not
Enabled. To assign a setup password, highlight the Setup Password option
and press the <+> or <–> key. The system prompts you to enter and verify
the password.
NOTE: The setup password can be the same as the system password. If the two
passwords are different, the setup password can be used as an alternate system
password. The system password cannot be used in place of the setup password.
You can use up to 32 characters in your password.
As you type, placeholders appear in the field.
The password assignment is not case-sensitive. To erase a character, press
<Backspace> or the left-arrow key.
When you verify the password, the Setup Password changes to Enabled.
The next time you enter the System Setup program, the system prompts you
for the setup password.
A change to the Setup Password option becomes effective immediately
(restarting the system is not required).
Operating With a Setup Password Enabled
If Setup Password is Enabled, you must enter the correct setup password
before modifying most of the System Setup options.
If you do not enter the correct password in three attempts, the system lets you
view, but not modify, the System Setup screens. The following options are
exceptions: If System Password is not Enabled and is not locked through the
Password Status option, you can assign a system password. You cannot disable
or change an existing system password.
NOTE: You can use the Password Status option in conjunction with the Setup
Password option to protect the system password from unauthorized changes.
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Deleting or Changing an Existing Setup Password
1 Enter the System Setup program and select System Security.
2 Highlight Setup Password, press <Enter> to access the Setup Password
window. Press <Enter> twice to clear the existing setup password.
The setting changes to Not Enabled.
3 If you want to assign a new setup password, perform the steps in "Assigning
a Setup Password" on page 75.
Embedded System Management
The Lifecycle Controller is an embedded utility that enables systems and
storage management tasks from an embedded environment throughout the
server’s lifecycle.
The Lifecycle Controller can be started during the boot sequence and can
function independently of the operating system.
NOTE: Certain platform configurations may not support the full set of features
provided by Lifecycle Controller.
For more information about setting up the Lifecycle Controller, configuring
hardware and firmware, and deploying the operating system, see the Lifecycle
Controller documentation at support.dell.com/manuals.
Baseboard Management Controller Configuration
NOTE: If an iDRAC6 Express card is installed on the system, the Baseboard
Management Controller (BMC) utility is replaced by the iDRAC6 utility.
The BMC enables configuring, monitoring, and recovering of systems
remotely. BMC provides the following features:
76
•
Uses the system’s integrated NIC
•
Enables fault logging and SNMP alerting
•
Provides access to system event log and sensor status
•
Allows control of system functions including power on and off
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•
Functions independently of the system’s power state or the system’s
operating system
•
Provides text console redirection for system setup, text-based utilities,
and operating system consoles
NOTE: To remotely access the BMC through the integrated NIC, you must connect
the network connection to integrated NIC1.
For additional information on using BMC, see the documentation for the
BMC and systems management applications.
Entering the BMC Setup Module
1 Turn on or restart your system.
2 Press <Ctrl><E> when prompted after POST.
If your operating system begins to load before you press <Ctrl><E>,
allow the system to finish booting, and then restart your system and try
again.
iDRAC6 Configuration Utility
The iDRAC6 Configuration Utility is a pre-boot configuration environment
that allows you to view and set parameters for the optional iDRAC6 and for
the managed server.
The iDRAC6 Configuration Utility provides the following features:
•
Enables fault logging and SNMP alerting
•
Provides access to system event log and sensor status
•
Allows control of system functions including power on and off
•
Functions independently of the system’s power state or the system’s
operating system
In addition, the iDRAC6 Configuration Utility enables you to:
•
Configure, enable, or disable the iDRAC6 local area network through the
dedicated iDRAC6 Enterprise card port or the embedded NIC1
•
Enable or disable IPMI over LAN
•
Enable a LAN Platform Event Trap (PET) destination
•
Attach or detach the Virtual Media devices
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•
Change the administrative user name and password and manage user
privileges
•
View System Event Log (SEL) messages or clear messages from the log
•
Reset iDRAC6 settings to default
For additional information on using iDRAC6, see the documentation for
iDRAC6 and systems management applications.
Entering the iDRAC6 Configuration Utility
1 Turn on or restart your system.
2 Press <Ctrl><E> when prompted during POST.
If your operating system begins to load before you press <Ctrl><E>,
allow the system to finish booting, restart your system and try again.
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Installing System Components
3
NOTE: Depending on the configuration, your system may have hot-swappable or
cabled hard-drives, redundant or non-redundant power supplies, and an LCD panel
or diagnostic indicators. The illustrations in this section show a system with
hot-swappable hard-drives and an LCD panel.
Recommended Tools
•
Key to the system keylock
•
#1 and #2 Phillips screw drivers
•
Torx screw driver
•
Wrist grounding strap
Inside the System
WARNING: Whenever you need to lift the system, get others to assist you.
To avoid injury, do not attempt to lift the system by yourself.
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
NOTE: It is recommended that you always use a static mat and static strap while
working on components in the interior of the system.
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Figure 3-1. Inside the System
2
1
3
4
12
5
11
10
6
7
9
8
80
1
power supply shroud
2
system board shroud
3
power supply bay (2)
4
expansion-card riser
5
heat sink/processor (2)
6
memory module (8)
7
system cooling fan (4)
8
optical drive
9
hard-drive (4)
10
control panel board
11
SAS backplane
12
power supply cooling fan (2)
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Front Bezel (Optional)
Removing the Front Bezel
1 Unlock the keylock at the left end of the bezel.
2 Lift up the release latch next to the key lock.
3 Rotate the left end of the bezel away from the front panel.
4 Unhook the right end of the bezel and pull the bezel away from
the system. See Figure 3-2.
Figure 3-2. Removing and Replacing the Front Bezel
2
3
1
4
1
release latch
2
keylock
3
bezel
4
hinge tab
Installing the Front Bezel
1 Hook the right end of the bezel onto the chassis.
2 Fit the free end of the bezel onto the system.
3 Secure the bezel with the keylock. See Figure 3-2.
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Opening and Closing the System
WARNING: Whenever you need to lift the system, get others to assist you.
To avoid injury, do not attempt to lift the system by yourself.
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
NOTE: It is recommended that you always use a static mat and static strap while
working on components in the interior of the system.
Opening the System
1 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
2 Rotate the latch release lock counter clockwise to the unlocked position.
See Figure 3-3.
3 Grasp the cover on both sides while pressing your thumbs on the latch
release lock and the indent, carefully slide the cover towards the back of
the system, and lift it away from the system. See Figure 3-3.
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Figure 3-3. Opening and Closing the System
1
2
1
latch release lock
2
indent
Closing the System
1 Place the cover onto the chassis and offset it slightly towards the back of
the system till it snaps in position. See Figure 3-3.
2 Slide the cover towards the front of the chassis till it snaps in position.
3 Rotate the latch release lock in a clockwise direction to secure the cover.
4 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
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Hard Drives
Your system supports up to four 3.5-inch (SAS or SATA) or 2.5-inch
(SAS, SATA, or SSD) hard drives in 3.5-inch hot-swap hard-drive carrier or
cabled internal drives. Depending on your chassis, the hard drives are
installed internally or at the front of the system (see Figure 3-1). Internal
hard drives are connected to the system board or an optional controller card.
Front-mounted hard drives are connected to a SAS backplane through
hard-drive carriers and can be configured as hot-swappable.
CAUTION: Before attempting to remove or install a drive while the system is
running, see the documentation for the SAS controller card to ensure that the host
adapter is configured correctly to support hot-swap drive removal and installation.
CAUTION: Do not turn off or reboot your system while the drive is being formatted.
Doing so can cause a drive failure.
NOTE: Use only drives that have been tested and approved for use with the
SAS/SATA backplane board.
When you format a hard drive, allow enough time for the formatting to be
completed. Be aware that high-capacity hard drives can take a number of
hours to format.
Removing a Hard-Drive Blank
CAUTION: To maintain proper system cooling, all empty hard-drive bays must
have drive blanks installed.
1 If applicable, remove the front bezel. See "Removing the Front Bezel" on
page 81.
2 Grasp the front of the hard-drive blank, press the release lever on the
right side, and slide the blank out until it is free of the drive bay.
See Figure 3-4.
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Figure 3-4. Removing and Installing a Hard-Drive Blank
1
2
1
hard-drive blank
2
release lever
Installing a Hard-Drive Blank
1 If applicable, remove the front bezel. See "Removing the Front Bezel" on
page 81.
2 Insert the drive blank into the drive bay until the release button clicks into
place.
3 If applicable, install the front bezel. See "Installing the Front Bezel" on
page 81.
Removing a Hard-Drive Carrier
CAUTION: Ensure that your operating system supports hot-swap drive
installation. See the documentation supplied with the operating system.
1 If applicable, remove the front bezel. See "Removing the Front Bezel" on
page 81.
2 From the management software, prepare the drive for removal. Wait until
the hard-drive indicators on the drive carrier signal that the drive can be
removed safely. See your controller documentation for information about
hot-swap drive removal.
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If the drive has been online, the green activity/fault indicator flashes as the
drive is powered down. When the drive indicators are off, the drive is ready
for removal.
3 Press the release button on the front of the hard-drive carrier and open the
handle.
4 Slide the hard-drive carrier out until it is free of the drive bay. See
Figure 3-5.
CAUTION: To maintain proper system cooling, all empty hard-drive bays must
have drive blanks installed.
5 Insert a drive blank in the empty drive bay. See "Installing a Hard-Drive
Blank" on page 85.
6 If applicable, install the front bezel. See "Installing the Front Bezel" on
page 81.
Figure 3-5. Removing and Installing a Hard-Drive Carrier
1
3
2
86
1
release button
3
hard-drive carrier
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hard-drive carrier handle
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Installing a Hard-Drive Carrier
CAUTION: Use only hard drives that have been tested and approved for use with
the SAS/SATA backplane.
CAUTION: When installing a hard drive, ensure that the adjacent drives are fully
installed. Inserting a hard-drive carrier and attempting to lock its handle next to a
partially installed carrier can damage the partially installed carrier's shield spring
and make it unusable.
CAUTION: Ensure that your operating system supports hot-swap drive
installation. See the documentation supplied with the operating system.
CAUTION: Combining SATA and SAS hard drives in the same system
configuration is not supported.
1 If applicable, remove the front bezel. See "Removing the Front Bezel" on
page 81.
2 If a drive blank is present in the bay, remove it. See "Removing a HardDrive Blank" on page 84.
3 Press the release button on the front of the hard-drive carrier and open the
handle.
4 Insert the hard-drive carrier into the drive bay until the carrier contacts the
backplane.
5 Close the hard-drive carrier handle to lock the drive in place.
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Removing a Hard Drive From a Hard-Drive Carrier
Remove the screws from the slide rails on the hard-drive carrier and separate
the hard drive from the carrier. See Figure 3-6.
Figure 3-6. Removing and Installing a Hard Drive Into a Hard-Drive Carrier
2
1
4
3
1
screw (4)
2
hard drive
3
SAS/SATA screw hole
4
hard-drive carrier
Installing a Hard Drive Into a Hard-Drive Carrier
1 Insert the hard drive into the hard-drive carrier with the connector end of
the drive at the back. See Figure 3-6.
2 Align the screw holes on the hard drive with the back set of holes on the
hard-drive carrier.
3 Attach the four screws to secure the hard drive to the hard-drive carrier.
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Removing a Cabled Hard Drive
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and support
team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
2 Open the system. See "Opening the System" on page 82.
3 Disconnect the data/power cable from the hard drive in the drive bay.
4 Lift the tab with blue dot on the hard-drive bracket and slide the drive out
of the bay. See Figure 3-7.
Figure 3-7. Removing and Installing a Cabled Hard Drive
2
1
3
4
1
hard drive
2
power/data cable
3
tab
4
drive bracket
NOTE: If you are not replacing the hard drive, remove the drive from the drive
bracket (see Figure 3-8) and insert the empty bracket back into the drive bay.
5 Replace the system cover. See "Closing the System" on page 83.
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Installing a Cabled Hard Drive
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
2 Open the system. See "Opening the System" on page 82.
3 Remove the existing hard-drive bracket by lifting the tab with blue dot on
the bracket and sliding the bracket up and out of the system. See
Figure 3-7.
4 Install the hard drive into the bracket. See "Installing a Hard Drive Into a
Hard-Drive Bracket" on page 91.
5 Slide the hard drive into the drive bay.
6 Connect the power and data cables to the hard drive.
•
If connecting to the integrated SATA controller (SATA hard drives
only), connect the SATA data cable to the SATA_A connector on the
system board. See Figure 6-1.
•
If connecting to a SAS RAID controller card (SAS or SATA hard
drives), connect the data cable to the connector on the card edge.
For information on installing a SAS controller card, see "Installing an
Expansion Card" on page 101.
7 Replace the system cover. See "Closing the System" on page 83.
8 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
9 Enter the System Setup program and ensure that the hard drive’s
controller is enabled. See "Entering the System Setup Program" on
page 58.
10 Exit the System Setup program and reboot the system.
See the documentation that came with the hard drive for instructions on
installing any software required for drive operation.
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Removing a Hard Drive From a Hard-Drive Bracket
Remove the screws from the slide rails on the hard-drive bracket and separate
the hard drive from the bracket. See Figure 3-8.
Figure 3-8. Removing and Installing a Hard Drive Into a Hard-Drive Bracket
1
2
3
4
1
screw (4)*
2
hard drive
3
SAS/SATA screw hole
4
hard-drive bracket
*Screws are supplied along with the hard drives ordered from Dell.
Installing a Hard Drive Into a Hard-Drive Bracket
1 Insert the hard drive into the hard-drive bracket with the connector end of
the drive at the back. See Figure 3-8.
2 Align the holes on the hard drive with the back set of holes on the
hard-drive bracket.
When aligned correctly, the back of the hard drive will be flush with the
back of the hard-drive bracket.
3 Attach the four screws to secure the hard drive to the hard-drive bracket.
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Optical Drive
An optional DVD-ROM or DVD+/-RW optical drive slides into the front panel
and connects to the SATA controller on the system board.
NOTE: DVD devices are data only.
Removing an Optical Drive
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
1 If applicable, remove the front bezel. See "Removing the Front Bezel" on
page 81.
2 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
3 Open the system. See "Opening the System" on page 82.
4 Disconnect the power and data cables from the back of the drive.
Note the routing of the power and data cables underneath the tabs on the
chassis as you remove them from the system board and drive. Route these
cables properly when you replace them to prevent them from being
pinched or crimped.
5 To remove the drive, pull the release latch and lift and angle the drive to
release it from the notch on the metal standoffs. Lift the drive out of the
chassis. See Figure 3-9.
6 Close the system. See "Closing the System" on page 83.
7 If applicable, replace the front bezel. See "Installing the Front Bezel" on
page 81.
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Figure 3-9. Removing and Installing the Optical Drive
1
2
3
4
7
5
6
1
data cable
2
power cable
3
optical drive
4
release latch
5
metal standoff (2)
6
notch (2)
7
metal standoff with notch (2)
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Installing an Optical Drive
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
1 If applicable, remove the front bezel. See "Removing the Front Bezel" on
page 81.
2 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
3 Open the system. See "Opening the System" on page 82.
4 Align the two notches of the metal standoffs on the chassis with the holes
in the drive. See Figure 3-9.
5 Pull the release latch, place the optical drive in position, and release the
release latch.
6 Connect the power and data cables to the back of the drive.
You must route these cables properly underneath the tabs on the system
chassis to prevent them from being pinched or crimped. See Figure 3-1.
7 If not already done, connect the power cable to DVD_PWR and the
interface cable to SATA_E on the system board. See Figure 6-1.
8 If applicable, replace the front bezel. See "Installing the Front Bezel" on
page 81.
9 Close the system. See "Closing the System" on page 83.
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Power Supplies
Your system supports the following power supply modules:
•
480 W (non-redundant power supply)
•
500 W (redundant power supply)
If two power supplies are installed, the second power supply provides hotswappable, power redundancy. In redundant mode, the system distributes the
power load across both power supplies to maximize efficiency. When a power
supply is removed with the system powered on, the full power load is picked
up by the remaining power supply.
Removing a Redundant Power Supply
CAUTION: The system requires one power supply to operate normally.
On power-redundant systems, remove and replace only one power supply at a
time in a system that is powered on.
1 Disconnect the power cable from the power source.
2 Disconnect the power cable from the power supply and remove the Velcro
straps that bundle and secure the system cables.
NOTE: You may have to unlatch and lift the optional cable management arm if
it interferes with power-supply removal. For information about the cable
management arm, see the system’s rack documentation.
3 Press the retention bracket and pull the power supply straight out to
release it from the power distribution board and clear the chassis.
If you are permanently removing the power supply, you must install a
power supply blank to ensure proper system cooling. See "Installing the
Power Supply Blank" on page 97.
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Figure 3-10. Removing and Installing a Redundant Power Supply
1
1
power supply
3
cable retention bracket
2
2
3
locking tab
Installing a Redundant Power Supply
1 Verify that both power supplies are of the same type and have the same
maximum output power.
NOTE: The maximum output power (shown in watts) is listed on the power
supply label.
2 If applicable, remove the power supply blank. See "Removing the Power
Supply Blank" on page 97.
3 Slide the new power supply into the chassis until the power supply is fully
seated and the release latch snaps into place. See Figure 3-10.
NOTE: If you unlatched the cable management arm in step 1 of the previous
procedure, relatch it. For information about the cable management arm, see
the system’s rack documentation.
4 Connect the power cable to the power supply and plug the cable into a
power outlet.
CAUTION: When connecting the power cable, secure the cable with the
Velcro strap.
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NOTE: When installing, hot-swapping, or hot-adding a new power supply in a
system with two power supplies, allow several seconds for the system to recognize
the power supply and determine its status. The power-supply status indicator turns
green to signify that the power supply is functioning properly. See Figure 1-6.
Removing the Power Supply Blank
If you are installing a second power supply, remove the power supply blank in
bay PS2 by pulling outward on the blank.
CAUTION: To ensure proper system cooling, the power supply blank must be
installed in power supply bay PS2 in a non-redundant configuration. Remove the
power supply blank only if you are installing a second power supply.
Installing the Power Supply Blank
NOTE: Install the power supply blank only in power supply bay PS2.
To install the power supply blank, align the blank with the power supply bay
and insert the blank into the chassis until it clicks into place.
Removing a Non-Redundant Power Supply
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
2 Remove the Velcro straps that bundle and secure the system cables.
NOTE: You may have to unlatch and lift the optional cable management arm if
it interferes with power-supply removal. For information about the cable
management arm, see the system’s rack documentation.
NOTE: Remove the power cord retention bracket that secures the system
cables. See the Getting Started Guide that ships with your system for more
information.
3 Open the system. See "Opening the System" on page 82.
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4 Disconnect all the power cables from the power supply to the system
board, hard drives and optical drive. See Figure 3-11.
5 Loosen the screw securing the power supply to the chassis and lift the
power supply to remove it from the chassis. See Figure 3-11.
Figure 3-11. Removing and Installing a Non-Redundant Power Supply
2
1
6
3
5
4
98
1
power supply
2
screw
3
power cable 8 pins
4
ODD power cable
5
power cable 24 pins
6
SATA power cable
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Installing a Non-Redundant Power Supply
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
1 Open the system. See "Opening the System" on page 82.
2 Place the power supply on the chassis. See Figure 3-11. Tighten the screw
to secure the power supply to the chassis.
3 Connect all the power cables to the system board, hard drive(s), and
optical drive.
4 Replace the system cover. See "Closing the System" on page 83.
5 Connect the power cable to the power supply and plug the cable into a
power outlet.
Expansion Card and Expansion-Card Riser
Expansion Card Installation Guidelines
Your system supports one x16 Gen2 PCIe expansion card installed in the slot 1
connector on the expansion-card riser.
CAUTION: Expansion card can only be installed in the slots on the expansioncard riser. Do not attempt to install expansion cards directly into the riser
connector on the system board.
•
The expansion slot supports full-height, half-length cards.
•
The expansion-card slot is not hot-swappable.
•
PCI Express Generation 2 expansion card is supported in the slot.
CAUTION: To ensure proper cooling, only one of the two expansion cards can
have a power consumption of greater than 15 W (up to 25 W maximum), not
including the integrated storage controller.
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•
Table 3-1 provides a guide for installing expansion cards to ensure proper
cooling and mechanical fit. The expansion cards with the highest priority
should be installed first using the slot priority indicated. All other
expansion cards should be installed in card priority and slot priority order.
Table 3-1. Expansion-Card Installation Order
Card Priority
Card Type
Max
25 W
Slot Priority Allowed Card
1
SAS 6/iR Modular
2
1
Y
2
HPCC
1
1
Y
3
Fibre Channel
1
1
Y
4
10 Gb NIC
1
1
Y
5
All other Dell storage cards
1
1
Y
6
All other NICs
1
1
N*
7
Non-Dell storage cards
1
1
N*
* Refers to the expansion card’s documentation to determine if the maximum power exceeds
15 W. Any cards that exceed 15 W will be affected by the restriction of one 25 W card.
Removing an Expansion Card
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 82.
3 Disconnect all cables from the card.
4 Lift the expansion-card latch. See Figure 3-12.
5 Grasp the expansion card by its edges, and carefully remove it from the
expansion-card connector.
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6 If you are removing the card permanently, install a metal filler bracket over
the empty expansion-card slot on the chassis.
NOTE: You must install a filler bracket over an empty expansion slot to
maintain Federal Communications Commission (FCC) certification of the
system. The brackets also keep dust and dirt out of the system and aid in
proper cooling and airflow inside the system.
7 Close the system. See "Closing the System" on page 83.
Installing an Expansion Card
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
1 Unpack the expansion card and prepare it for installation.
For instructions, see the documentation accompanying the card.
2 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
3 Open the system. See "Opening the System" on page 82.
4 Open the expansion-card latch and remove the filler bracket. See
Figure 3-12.
5 Holding the card by its edges, position the card so that the card-edge
connector aligns with the expansion-card connector on the expansion-card
riser.
6 Insert the card-edge connector firmly into the expansion-card connector
until the card is fully seated.
7 Replace the expansion-card latch. See Figure 3-12.
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Figure 3-12. Removing and Installing an Expansion Card
3
1
2
1
expansion-card latch
3
expansion-card riser
2
expansion card
8 Connect any cables to the expansion card.
9 Close the system. See "Closing the System" on page 83.
10 Install any device drivers required for the card as described in the
documentation for the card.
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Integrated Storage Controller Card
Your system includes a dedicated expansion-card slot on the expansion-card
riser for an integrated SAS or PERC controller card that provides the
integrated storage subsystem for your system’s internal hard drives. The
controller supports SAS and SATA hard drives and also enables you to set up
the hard drives in RAID configurations as supported by the version of the
storage controller included with your system.
Removing the Integrated Storage Controller Card
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 82.
3 If applicable, remove the expansion card. See "Integrated Storage
Controller Card" on page 103.
4 Pull the blue release lever to free the card from the connector on the
expansion-card riser.
5 Lift to remove the card.
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Figure 3-13. Removing and Installing the Integrated Storage Controller Card
1
2
3
4
5
1
SAS data cable connector
2
storage connector
3
expansion-card riser
4
integrated storage controller card
5
release lever (blue)
Installing the Integrated Storage Controller Card
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 82.
3 If applicable, remove the expansion card. See "Integrated Storage
Controller Card" on page 103.
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4 Hold the card by its edges and insert the card-edge connector firmly into
the expansion-card connector on the riser labeled SLOT 2 until the card is
fully seated.
5 Connect the SAS data cable connector to the integrated storage controller
card. See Figure 3-13.
NOTE: Be sure to connect the cable according to the connector labels on the
cable. The cable will not function properly if reversed.
6 Route the SAS data cable through the channel on the inner side of the
chassis.
7 Attach the connector labeled "SAS A" to connector SAS A on the
backplane, and attach the connector labeled "SAS B" to connector SAS B
on the backplane. See Figure 3-13.
8 Close the system. See "Closing the System" on page 83.
Expansion-Card Riser
The system’s expansion-card riser supports an x16 link Gen2 PCIe expansion
card. An additional slot on the riser is reserved for use by the integrated
storage controller card.
Removing an Expansion-Card Riser
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 82.
3 If applicable, remove the expansion card from the expansion-card slot.
See "Removing an Expansion Card" on page 100.
4 If applicable, remove the integrated storage controller card. See "Removing
the Integrated Storage Controller Card" on page 103.
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5 If applicable, remove any cables from the riser.
6 To remove the expansion-card riser, grasp the riser guides and lift the
expansion-card riser from the chassis. See Figure 3-14.
Figure 3-14. Removing and Installing an Expansion-Card Riser
3
2
1
4
5
6
106
1
riser guide (2)
2
expansion-card riser
3
expansion card slot
4
riser guide post (2)
5
expansion-card riser socket (2)
6
integrated storage controller slot
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Replacing an Expansion-Card Riser
1 To install an expansion-card riser, align the riser guides with the riser guide
posts on the system board. See Figure 3-14.
2 Lower the expansion-card riser into place until the expansion-card riser
connector is fully seated.
3 If applicable, reinstall the integrated storage controller card. See "Installing
the Integrated Storage Controller Card" on page 104.
4 If applicable, reinstall the expansion card. See "Installing an Expansion
Card" on page 101.
5 If required, connect any cables to the riser.
6 Close the system. See "Closing the System" on page 83.
Internal USB Memory Key
The USB memory key can be used as a boot device, security key, or mass
storage device. To use the internal USB connector, the Internal USB Port
option must be enabled in the Integrated Devices screen of the System Setup
program.
To boot from the USB memory key, you must configure the USB memory key
with a boot image and then specify the USB memory key in the boot
sequence in the System Setup program. See "Boot Settings Screen" on
page 63. For information on creating a bootable file on the USB memory key,
see the user documentation that accompanied the USB memory key.
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
NOTE: To avoid interference with other components, the maximum allowable
dimensions of the USB key are 24 mm (.94 in) wide x 79 mm (3.11 in) long x 8.6 mm
(.33 in) high.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 82.
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3 Locate the USB connector on the control panel board. See Figure 3-15.
4 Insert the USB memory key into the USB connector.
5 Close the system. See "Closing the System" on page 83.
Figure 3-15. Removing and Installing a USB Memory Key
1
2
1
108
USB memory key
Installing System Components
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USB memory key connector
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System Board Shroud
The system board shroud covers the processors, heat sinks, and memory
modules, and provides air flow to these components. Airflow is facilitated by
the cooling fan modules and the system board shroud directs the airflow over
these components.
Removing the System Board Shroud
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
CAUTION: Never operate your system with the system board shroud removed.
The system may get overheated quickly, resulting in shutdown and loss of data.
1 Open the system. See "Opening the System" on page 82.
2 Remove the cables that are routed through the cable holders on the system
board shroud.
3 Grasp the two shroud tabs with blue dots between the fan assemblies and
gently lift the shroud. See Figure 3-16.
4 Grasping the shroud by its edges, gently remove the shroud straight up and
away from the system board. See Figure 3-16.
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Figure 3-16. Removing and Installing the System Board Shroud
1
2
1
system board shroud
2
shroud tab (2)
Installing the System Board Shroud
1 Open the system. See "Opening the System" on page 82.
2 Align the shroud using center of the numbered fan bays as a guide and
locate the tab projection on the left side of the fan module numbered 3.
See Figure 3-16.
3 Push the system board shroud down until all edges are seated in the slots,
securing the shroud to the system board.
4 Route the cables appropriately through the cable holders on the system
board shroud.
5 Close the system. See "Closing the System" on page 83.
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Power Distribution Board Shroud
The power distribution board shroud covers the power distribution board and
provides air flow to the power supply units. Airflow is facilitated by the
cooling fan modules and the power distribution board shroud directs the
airflow to the power supply units.
Removing the Power Distribution Board Shroud
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
CAUTION: Never operate your system with the power distribution board shroud
removed. The system may get overheated quickly, resulting in shutdown and loss
of data.
1 Open the system. See "Opening the System" on page 82.
2 Grasping the shroud by its edges near the blue tabs, gently remove the
shroud straight up and away from the system. See Figure 3-17.
Figure 3-17. Removing and Installing the Power Distribution Board Shroud
1
1
power distribution board shroud
Installing System Components
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Installing the Power Distribution Board Shroud
1 Align the power distribution board shroud using center of the numbered
fan bays 5 and 6 as a guide. See Figure 3-17.
2 Push the shroud down until it is aligned with the system chassis wall.
3 Close the system. See "Closing the System" on page 83.
iDRAC6 Express Card (Optional)
Removing an iDRAC6 Express Card
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 82.
3 Pull back slightly on the retention standoff tab at the front edge
of the card and gently lift the card off the retention standoff.
See Figure 3-18.
As the holder releases from the standoff, the connector under the card
disengages from the system board connector.
4 Angle the card so that the notch on the card slips through the clip on the
system board to remove the iDRAC6 Express card.
5 Close the system. See "Closing the System" on page 83.
6 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
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Figure 3-18. Installing or Removing an iDRAC6 Express Card
1
2
3
4
1
iDRAC6 Express card
2
notch
3
clip
4
plastic standoff tab
Installing an iDRAC6 Express Card
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 82.
3 Insert the notch on the iDRAC6 Express card into the clip on the system
board.
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4 Align the front edge of the card with the connector on the system board.
See Figure 6-1 for the location of the connector.
5 Press the card down until it is fully seated. See Figure 3-18.
When the front of the card is fully seated, the plastic standoff tab snaps
over the edge of the holder.
6 Close the system. See "Closing the System" on page 83.
7 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
iDRAC6 Enterprise Card (Optional)
Removing an iDRAC6 Enterprise Card
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 If present, disconnect the Ethernet cable from the iDRAC6 enterprise card
connector on the system back panel. See Figure 1-4.
3 Open the system. See "Opening the System" on page 82.
4 Remove the system board shroud. See "Removing the System Board
Shroud" on page 109.
5 Remove the VFlash media card (if applicable) from the iDRAC6
enterprise card. See "Removing a VFlash Media Card" on page 116.
6 Pull back slightly on the two tabs at the front edge of the card and gently
lift the front edge of the card off of the retention standoffs.
As the card releases from the standoffs, the connector under the card
disengages from the system board connector.
7 Slide the card away from the back of the system until the RJ-45 connector
is clear of the back panel, then lift the card out of the system.
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8 Replace the plastic filler plug over the port at the system back panel.
See "Back-Panel Features and Indicators" on page 17 for the port location.
9 Replace the system board shroud. See "Installing the System Board
Shroud" on page 110.
10 Close the system. See "Closing the System" on page 83.
11 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
Figure 3-19. Removing and Installing an iDRAC6 Enterprise Card
1
2
3
6
4
5
1
iDRAC6 Enterprise card
2
VFlash media slot
3
VFlash SD card
4
retention standoff post (2)
5
retention standoff tab (2)
6
iDRAC6 Enterprise card connector
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Installing an iDRAC6 Enterprise Card
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 82.
3 Remove the system board shroud. See "Removing the System Board
Shroud" on page 109.
4 Remove the plastic filler plug for the iDRAC6 Enterprise port from the
system back panel.
5 Angle the card so that the RJ-45 connector fits through the back-panel
opening. See Figure 3-19.
6 Align the front edge of the card with the two front plastic retention
standoffs next to the iDRAC6 connector on the system board, and lower
the card into place. See Figure 3-19.
When the front of the card is fully seated, the plastic standoffs snap over
the edge of the card.
7 Close the system. See "Closing the System" on page 83.
8 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
VFlash Media (Optional)
The VFlash media card is a Secure Digital (SD) card that plugs into the
optional iDRAC6 Enterprise card at the back corner of the system.
Removing a VFlash Media Card
To remove the VFlash media, push inward on the card to release it, and pull
the card from the card slot.
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Installing a VFlash Media Card
1 Locate the VFlash media slot at the back corner of the system.
2 With the label side facing up, insert the contact-pin end of the SD card
into the card slot on the module.
NOTE: The slot is keyed to ensure correct insertion of the card.
3 Press inward on the card to lock it into the slot.
Cooling Fans
Your system contains four dual-motor fans and provides cooling for the
processor and memory modules and two dual-motor fans for the redundant
power supplies.
NOTE: Hot-swap removal or installation of the fans is not supported.
NOTE: In the event of a problem with a particular fan, the fan number is referenced
by the system’s management software, allowing you to easily identify and replace
the proper fan by noting the fan numbers on the fan assembly.
Removing a Cooling Fan
WARNING: The cooling fan can continue to spin for some time after the system
has been powered down. Allow time for the fan to stop spinning before removing it
from the system.
WARNING: Do not attempt to operate the system without the cooling fan.
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
NOTE: The procedure for removing each individual fan module is the same.
1 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
2 Open the system. See "Opening the System" on page 82.
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3 Remove the system board shroud or the power distribution board shroud
as applicable. See "Removing the System Board Shroud" on page 109 or
"Removing the Power Distribution Board Shroud" on page 111.
4 Disconnect the fan’s power cable from the system board. See Figure 3-20.
5 Remove the faulty fan by grasping the fan and sliding the fan from the fan
assembly. See Figure 3-20.
Figure 3-20. Removing and Installing a Fan
1
2
1
118
fan
2
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Installing a Cooling Fan
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
1 Ensure that the fan is oriented correctly.
Orient the fan module so that the side with the power cable faces towards
the back of the system.
2 Slide the fan module into the fan assembly until the fan is fully seated.
See Figure 3-20.
3 Connect the fan’s power cable to the power connector on the system
board.
4 Replace the system board shroud or the power distribution board shroud as
applicable. See "Installing the System Board Shroud" on page 110 or
"Installing the Power Distribution Board Shroud" on page 112.
5 Close the system. See "Closing the System" on page 83.
RAID Battery (Optional)
Removing the RAID Battery
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
NOTE: The information in this section applies only to systems with the optional
PERC controller card.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 82.
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3 To disconnect the RAID battery cable from the connector on the system
board, press the tab on the RAID battery cable connector, and gently
pull the cable connector out of the connector on the system board.
See Figure 3-21.
4 Pull back gently on the two tabs holding the RAID battery and lift the
RAID battery from the battery carrier. See Figure 3-21.
Figure 3-21. Removing and Installing the RAID Battery
1
2
3
4
120
1
RAID battery
2
battery cable connector
3
battery carrier tab (2)
4
battery carrier
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Installing the RAID Battery
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
1 Insert the RAID battery into the battery carrier until it locks into place.
See Figure 3-21.
2 Connect the battery cable to the connector on the system board. See
Figure 6-1.
3 Close the system. See "Closing the System" on page 83.
4 Place the system upright on a flat, stable surface.
5 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
System Memory
Your system supports DDR3 registered DIMMs (RDIMMs) or unbuffered
ECC DIMMs (UDIMMs). Single and dual-rank DIMMs can be 1067 or
1333 MHz, and quad-rank DIMMs can be 1067 or 800 MHz.
The system contains 8 memory sockets split into two sets of four sockets, one
set per each processor. Each four-socket set is organized into two channels.
The first socket of each channel is marked with white release levers.
The maximum memory that is supported on your system varies according to
the types and sizes of memory modules being used:
•
Single-rank and dual-rank RDIMMs of sizes 2 GB, 4 GB, and 8 GB are
supported for a total of up to 64 GB.
•
Quad-rank RDIMMs are supported for a total of up to 64 GB.
NOTE: Quad-rank RDIMMs of size 16 GB when available will support for a total of
up to 128 GB.
•
1 GB, 2 GB and 4 GB UDIMMs are supported for a total of up to 32 GB
(per processor).
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General Memory Module Installation Guidelines
To ensure optimal performance of your system, observe the following general
guidelines when configuring your system memory.
NOTE: Memory configurations that fail to observe these guidelines can prevent
your system from starting and producing any video output.
•
RDIMMs and UDIMMs cannot be mixed.
•
Except for memory channels that are unused, all populated memory
channels must have identical configurations.
•
In a dual-processor configuration, the memory configuration for each
processor must be identical.
•
Memory modules of different sizes can be mixed in A1–A4 or B1–B4
(for example, 2 GB and 4 GB), but all populated channels must have
identical configurations.
•
For Optimizer Mode, memory modules are installed in the numeric order
of the sockets beginning with A1 or B1.
•
If quad-rank memory modules are mixed with single- or dual-rank
modules, the quad-rank modules must be installed in the sockets with the
white release levers.
•
If memory modules with different speeds are installed, they will operate at
the speed of the slowest installed memory module(s).
Table 3-2, Table 3-3, and Table 3-4 show sample memory configurations that
follow the appropriate memory guidelines stated in this section.
The samples show identical memory-module configurations and the physical
and available memory totals. The tables do not show mixed or quad-rank
memory-module configurations, nor do they address the memory speed
considerations of any configuration.
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Table 3-2. Memory Rank Population Guidelines for Speed
UDIMM
RDIMM
DIMM 1
DIMM 2
Max MHz,
Max MHz,
Max
1.35V DIMMs
1.5V DIMMs
GB/Channel
(6-core only)
Single-Rank or
Dual-Rank
Empty
1333 MHz
1333 MHz
4 GB
Single-Rank
Single-Rank
1333 MHz
1333 MHz
4 GB
Dual-Rank
Single-Rank or
Dual-Rank
1066 MHz
1066 MHz
8 GB
Single-Rank or
Dual-Rank
Empty
1333 MHz
1333 MHz
8 GB
Single-Rank
Single-Rank
1333 MHz
1333 MHz
8 GB
Dual-Rank
Single-Rank or
Dual-Rank
1066 MHz
1066 MHz
16 GB
Quad-Rank
Empty
1333 MHz
1066 MHz
16 GB
Quad-Rank
Single-Rank,
Dual-Rank, or
Quad-Rank
800 MHz
667 MHz
32 GB
Table 3-3. Sample RDIMM Single-, Dual-, and Quad-Rank Memory Configurations
(Per Processor)
Memory Sockets
Single Processor
Dual Processor
Memory 1 3
2 4
Physical
Available
Physical
Available
Module
Memory (GB) Memory (GB) Memory (GB) Memory (GB)
Size
2 GB
X
2
all
4
all
X
X
4
8
X X X X
8
16
4 GB
X
4
all
8
all
X
X
8
16
X X X X
16
32
8 GB
X
X
16
all
32
all
X X X X
32
64
X
32
all
64
all
16 GB1 X
X X X X
64
128
1
When available.
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Table 3-4. Sample UDIMM Memory Configurations (Per Processor)
Memory Sockets
Single Processor
Dual Processor
Memory
1
3 2
4 Physical
Available
Physical
Available
Module
Memory (GB) Memory (GB) Memory (GB) Memory (GB)
Size
1 GB
2 GB
4 GB
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
all
2
4
8
all
X
1
2
4
all
4
8
16
all
X
2
4
8
all
8
16
32
all
X
4
8
16
Installing Memory Modules
WARNING: The memory modules are hot to touch for some time after the system
has been powered down. Allow time for the memory modules to cool before
handling them. Handle the memory modules by the card edges and avoid touching
the components on the memory module.
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product
CAUTION: To ensure proper system cooling, memory-module blanks must be
installed in any memory socket that is not occupied. Remove memory-module
blanks only if you intend to install memory in those sockets.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 82.
3 Remove the system board shroud. See "Removing the System Board
Shroud" on page 109.
4 Locate the memory module sockets. See Figure 6-1.
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5 Press the ejectors on the memory module socket down and out, as shown
in Figure 3-22, to allow the memory module to be inserted into the socket.
6 Handle each memory module only on either card edge, making sure not to
touch the middle of the memory module.
Figure 3-22. Installing and Removing a Memory Module
1
2
3
1
memory module
3
alignment key
2
memory module socket ejector (2)
7 Align the memory module's edge connector with the alignment key of the
memory module socket, and insert the memory module in the socket.
NOTE: The memory module socket has an alignment key that allows you to
install the memory module in the socket in only one way.
8 Press down on the memory module with your thumbs to lock the memory
module into the socket.
When the memory module is properly seated in the socket, the ejectors on
the memory module socket align with the ejectors on the other sockets
that have memory modules installed.
9 Repeat step 5 through step 8 of this procedure to install the remaining
memory modules. See Table 3-3 and Table 3-4.
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10 Replace the system board shroud. See "Installing the System Board
Shroud" on page 110.
11 Close the system. See "Closing the System" on page 83.
12 Start up the system, press <F2> to enter the System Setup program,
and check the System Memory setting on the main System Setup screen.
The system should have already changed the value to reflect the newly
installed memory.
13 If the value is incorrect, one or more of the memory modules may not be
installed properly. Repeat step 2 through step 12 of this procedure,
checking to ensure that the memory modules are firmly seated in their
sockets.
14 Run the system memory test in the system diagnostics. See "Running the
Embedded System Diagnostics" on page 170.
Removing Memory Modules
WARNING: The memory modules are hot to touch for some time after the system
has been powered down. Allow time for the memory modules to cool before
handling them. Handle the memory modules by the card edges and avoid touching
the components on the memory module.
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
CAUTION: To ensure proper system cooling, memory-module blanks must be
installed in any memory socket that is not occupied. Remove memory-module
blanks only if you intend to install memory in those sockets.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 82.
3 Remove the system board shroud. See "Removing the System Board
Shroud" on page 109.
4 Locate the memory module sockets. See Figure 6-1.
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5 Press down and out on the ejectors on each end of the socket until the
memory module pops out of the socket. See Figure 3-22.
Handle each memory module only on either card edge, making sure not to
touch the middle of the memory module.
6 Replace the system board shroud. See "Installing the System Board
Shroud" on page 110.
7 Close the system. See "Closing the System" on page 83.
Processors
Removing a Processor
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
1 Prior to upgrading your system, download the latest system BIOS version
from support.dell.com and follow the instructions included in the
compressed download file to install the update on your system.
2 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet. When disconnected from AC power,
press and hold the power button for 3 seconds to fully drain the system of
stored power prior to removing the cover.
NOTE: It is recommended that you always use a static mat and static strap while
working on components in the interior of the system.
3 Open the system. See "Opening the System" on page 82.
4 Remove the system board shroud. See "Removing the System Board
Shroud" on page 109.
WARNING: The heat sink and processor are hot to touch for some time after the
system has been powered down. Allow the heat sink and processor to cool before
handling them.
CAUTION: Never remove the heat sink from a processor unless you intend to
remove the processor. The heat sink is necessary to maintain proper thermal
conditions.
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5 Using a #2 Phillips screwdriver, loosen one of the heat-sink retention
screws. See Figure 3-23.
6 Wait 30 seconds for the heat sink to loosen from the processor.
7 Loosen the other heat-sink retention screws.
8 Gently lift the heat sink off the processor and set the heat sink aside upside
down (thermal grease side facing up).
Figure 3-23. Removing and Installing the Heat Sink
1
1
heat-sink retention screw (4)
2
2
heat sink
CAUTION: The processor is held in its socket under strong pressure. Be aware
that the release lever can spring up suddenly if not firmly grasped.
9 Position your thumb firmly over the processor socket-release lever and
release the lever from the locked position. Rotate the lever 90 degrees
upward until the processor is released from the socket. See Figure 3-24.
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10 Use the tab on the processor shield to rotate the processor shield upward
and out of the way. See Figure 3-24.
Figure 3-24. Removing a Processor
2
3
1
4
1
socket-release lever
2
processor
3
processor shield
4
ZIF socket
CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing
the processor. Bending the pins can permanently damage the system board.
11 Carefully, lift the processor out of the socket and leave the release lever up
so that the socket is ready for the new processor.
After removing the processor, place it in an antistatic container for reuse,
return, or temporary storage. Do not touch the bottom of the processor.
Touch only the side edges of the processor.
If you are permanently removing a processor from socket CPU2, you must
install a processor blank and a heat-sink blank to ensure proper system
cooling. Adding the blanks is similar to adding a processor. See "Installing a
Processor" on page 130.
NOTE: In single-processor configurations, a processor must be installed in socket
CPU1. Install the blanks in socket CPU2 only.
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Installing a Processor
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
1 If you are upgrading your processors, prior to upgrading your system,
download and install the latest system BIOS version from
support.dell.com. Follow the instructions included in the file download to
install the update on your system.
NOTE: In single-processor configurations, socket CPU1 must be used.
2 If you are adding a second processor for the first time, remove the
heat-sink blank and the processor blank from the vacant processor socket.
Removing the blanks is similar to removing a processor. See "Removing a
Processor" on page 127.
3 Remove the processor from the packing material by the processor’s edges
only. Do not touch the bottom of the processor. Handle the processor
carefully with your fingers on the side edges. Place your hand beneath the
processor when you are moving it to the system.
4 Locate the pin 1 indicator on the system board socket.
5 Locate the pin 1 indicator on the top of the processor. The pin 1 indicator
is shown as a triangle on the top of the processor. See Figure 3-26.
CAUTION: Positioning the processor incorrectly can permanently damage the
system board or the processor. Be careful not to bend the pins in the socket.
6 Place the processor over the socket with each pin 1 aligned and level. See
Figure 3-25 and Figure 3-26.
CAUTION: Do not use force to seat the processor. When the processor is
positioned correctly, it engages easily into the socket.
7 Align the processor with the socket keys on the ZIF socket. See
Figure 3-25.
8 Install the processor in the socket. Keep the processor level (see
Figure 3-25) and insert it straight down into the socket. Allow the
processor to float on the pins, allowing the processor shield to hold it
in place.
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Figure 3-25. Keeping the Processor Parallel to the Socket
Figure 3-26. Aligning the Processor With the Socket Keys
3
2
4
1
5
6
7
1
socket-release lever
2
processor
3
processor shield
4
notch in processor (2)
5
socket key (2)
6
ZIF socket
7
pin 1 indicator (2)
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9 Verify that the processor is properly aligned and seated.
CAUTION: Do not use force to seat the processor. When the processor is
positioned correctly, it engages easily into the socket.
10 Close the processor shield.
11 Rotate the socket release lever down until it snaps into place. See
"Installing a Processor" on page 130.
NOTE: Your kit may contain a replacement heat sink if you are installing a
processor that consumes additional power. The new heat sink may not appear
different than the original one; however, it has improved thermal dissipation
specifications and must be used.
12 Using a clean lint-free cloth, remove the thermal grease from the heat sink.
CAUTION: Applying too much thermal grease can result in excess grease coming
in contact with and contaminating the processor socket.
13 Open the grease packet included with your processor kit and apply thermal
grease evenly to the center of the top of the new processor.
14 Place the heat sink on the processor. See Figure 3-23.
15 Using a #2 Phillips screwdriver, tighten the heat-sink retention screws.
See Figure 3-23.
16 If applicable, replace the system board shroud. See "Installing the System
Board Shroud" on page 110.
17 Close the system. See "Closing the System" on page 83.
18 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
19 Press <F2> to enter the System Setup program, and check that the processor
information matches the new system configuration. See "Entering the
System Setup Program" on page 58.
20 Run the system diagnostics to verify that the new processor operates
correctly.
For information about running the diagnostics, see "Running the
Embedded System Diagnostics" on page 170.
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System Battery
Replacing the System Battery
WARNING: There is a danger of a new battery exploding if it is incorrectly
installed. Replace the battery only with the same or equivalent type recommended
by the manufacturer.
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 82.
3 Remove the system board shroud. See "Removing the System Board
Shroud" on page 109.
4 If required, disconnect the cables.
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Figure 3-27. Replacing the System Battery
2
1
3
1
positive side of battery connector
3
negative side of battery connector
2
system battery
5 Locate the battery socket. See "Jumpers and Connectors" on page 173.
CAUTION: To avoid damage to the battery connector, you must firmly support the
connector while installing or removing a battery.
6 Support the battery connector by firmly holding the positive side of the
connector.
7 Press the battery toward the negative side of the connector and lift it up
out of the securing tab at the negative side of the connector.
8 To install the new system battery, support the battery connector by
pressing down firmly on the positive side of the connector.
9 Hold the battery with the "+" facing the plastic connector on the system
board and slide it under the securing tabs.
10 Press the battery straight down into the connector until it snaps into place.
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11 If applicable, replace the system board shroud. See "Installing the System
Board Shroud" on page 110.
12 If applicable, reconnect the cables.
13 Close the system. See "Closing the System" on page 83.
14 Enter the System Setup program to confirm that the battery is operating
properly. See "Entering the System Setup Program" on page 58.
15 Enter the correct time and date in the System Setup program's Time and
Date fields.
16 Exit the System Setup program.
Control Panel Assembly
NOTE: The LCD control panel assembly consists of two separate modules—the
display module and the control panel circuit board. Use the following instructions to
remove and install either module.
Removing the Control Panel Assembly
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product
1 If applicable, remove the front bezel. See "Removing the Front Bezel" on
page 81.
2 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
3 Open the system. See "Opening the System" on page 82.
4 Disconnect the control panel cable from the control panel board.
•
For LED control panel, see Figure 3-28.
•
For LCD control panel, see Figure 3-29.
CAUTION: Do not pull on the cable to unseat the connector. Doing so can damage
the cable.
5 Press the metal tabs on the ends of the cable connector.
Installing System Components
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6 Gently work the connector out of the socket.
7 For LCD control panel, disconnect the display module cable from the
control panel board. See Figure 3-29.
8 Remove the two screws that secure the control panel board to the system
chassis and remove the board.
This completes the removal for LED control panel.
9 To remove the display module, use a knife or a small flat-blade screwdriver,
and insert the blade beneath the front panel of the display and slide the
blade across the bottom to lift the panel outward. See Figure 3-29.
10 Bend the panel upward to allow access to the mounting screws.
11 Remove the two screws that secure the display module to the system
chassis.
12 Remove the display module from the chassis cutout.
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Figure 3-28. Removing and Installing the Control Panel—LED
3
2
4
1
5
6
7
1
LED display module
2
control panel board
3
control panel data cable
4
slot
5
mounting screw (2)
6
power cable
7
standoff
Installing System Components
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Figure 3-29. Removing and Installing the Control Panel—LCD
2
3
4
1
5
6
9
138
8
1
display module cable
2
control panel board
3
control panel data cable
4
slot
5
mounting screw (2)
6
power cable
7
standoff
8
front panel screw (2)
9
LCD display module
Installing System Components
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Installing the Control Panel Assembly
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
1 For LED control panel, proceed to step 3. Insert the display module into
the chassis cutout and secure with the two screws.
2 Affix the replacement panel to the front of the display module.
3 Align the slot in the control panel board with the standoff on the system
chassis and secure with the two screws. See Figure 3-29. For LED control
panel, skip step 4.
4 Connect the display module cable to the control panel board.
5 Connect the control panel cable to the control panel board.
6 Close the system. See "Closing the System" on page 83.
7 If applicable, replace the front bezel. See "Installing the Front Bezel" on
page 81.
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SAS Backplane
Removing the SAS Backplane
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
1 If applicable, remove the bezel. See "Removing the Front Bezel" on
page 81.
2 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
3 Open the system. See "Opening the System" on page 82.
CAUTION: To prevent damage to the drives and backplane, you must remove the
hard drives from the system before removing the backplane.
CAUTION: You must note the number of each hard drive and temporarily label
them before removal so that you can replace them in the same locations.
4 Remove all hard drives. See "Removing a Hard-Drive Carrier" on page 85.
5 Disconnect the power cable from the end of the SAS backplane.
6 Disconnect the SAS data cables from the backplane.
7 Disconnect the power cable from the control panel board. See Figure 3-29.
8 While pulling the two blue latches towards the front of the system, slide
the backplane upward. See Figure 3-30.
9 When the backplane cannot slide upward any farther, pull the backplane
toward the back of the system to remove it from the retention hooks.
10 Lift the board out of the system, being careful to avoid damaging
components on the face of the board.
11 Place the SAS backplane face down on a work surface.
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Figure 3-30. Removing and Installing the SAS Backplane
1
2
3
4
5
1
SAS backplane retention latch (2)
2
SAS backplane power cable
3
SAS A cable
4
SAS backplane
5
SAS B cable
Installing the SAS Backplane
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your product
documentation, or as directed by the online or telephone service and support team.
Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1 To install the SAS backplane, lower the backplane into the system,
being careful to avoid damaging components on the face of the board.
2 Align the slots in the backplane with the retention hooks on the back of
the drive bays, then move the backplane forward until the retention hooks
fit through the slots in the backplane. See Figure 3-30.
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3 Slide the backplane downward until the two blue retention latches snap
into place.
4 Connect the SAS data and power cables to the SAS backplane.
5 Reconnect the power cable to the control panel board. See Figure 3-29.
6 Install the hard drives in their original locations.
7 Close the system. See "Closing the System" on page 83.
Power Distribution Board
The power distribution board is located on your system directly behind the
power supply fan modules. This feature provides additional cooling to the
power supplies through the power distribution shroud that routes airflow to
the power supplies. See Figure 3-31.
Removing the Power Distribution Board
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
1 Remove the power supplies from the system. See "Removing a Redundant
Power Supply" on page 95.
2 Locate the power distribution shroud and lift it out. See Figure 3-1.
3 Disconnect power distribution cables from the system board (see "System
Board" on page 144) and disconnect the fan cable connectors. See Figure 3-31.
4 Remove the two screws securing the power distribution board to the
chassis. See Figure 3-31.
5 Slide the power distribution board away from the standoffs, and then lift
the board out. See Figure 3-31.
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Replacing the Power Distribution Board
Figure 3-31. Removing and Replacing the Power Distribution Board
1
2
5
4
3
1
screw (2)
2
power supply connector (2)
3
power-distribution board
4
standoff (2)
5
fan module cable connector (2)
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CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
1 Unpack the new power distribution board assembly.
2 Align the power distribution board with the standoffs on the chassis and
slide it in place. See Figure 3-31.
3 Install the two screws that secure the power distribution board to the
chassis. See Figure 3-31.
4 Connect the power distribution cables to the system board (see "System
Board" on page 144) and fan cable connectors to the power distribution
board as shown in Figure 3-31.
5 Locate the hinged interior catches on either side of the shroud and align
and seat the power distribution board cover, rotating it down and over the
shroud. See Figure 3-31.
6 Install the power supplies in the system. See "Installing a Redundant
Power Supply" on page 96.
7 Close the system. See "Closing the System" on page 83.
System Board
Removing the System Board
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
CAUTION: If you are using the Trusted Program Module (TPM) with an encryption
key, you may be prompted to create a recovery key during program or system
setup. Be sure to create and safely store this recovery key. If you replace this
system board, you must supply the recovery key when you restart your system or
program before you can access the encrypted data on your hard drives.
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1 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
2 Open the system. See "Opening the System" on page 82.
3 If applicable, remove the front bezel. See "Removing the Front Bezel" on
page 81.
4 Remove the system board shroud. See "Removing the System Board
Shroud" on page 109.
5 Remove the memory modules. See "Removing Memory Modules" on
page 126.
6 Remove the expansion card and the integrated storage controller card. See
"Removing an Expansion Card" on page 100 and "Removing the Integrated
Storage Controller Card" on page 103.
7 Remove the expansion-card riser. See "Removing an Expansion-Card
Riser" on page 105.
8 Remove the heat sinks and processors. See "Removing a Processor" on
page 127.
9 If applicable, remove the optional iDRAC6 Enterprise card. See "iDRAC6
Enterprise Card (Optional)" on page 114.
10 If installed, remove the optional iDRAC6 Express card. See "iDRAC6
Express Card (Optional)" on page 112.
11 Disconnect all cables from the system board.
12 Remove the nine screws securing the system board to the chassis and then
slide the system board assembly toward the front end of the chassis.
CAUTION: Do not lift the system board assembly by grasping a memory module,
processor, or other components.
13 Grasp the system board assembly by its edges and lift the assembly away
from the chassis. See Figure 3-32.
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Figure 3-32. Removing and Installing the System Board
1
1
2
screw (9)
2
system board assembly
Installing the System Board
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
1 Unpack the new system board.
2 Remove the labels from the processor shield and affix them to the system
identification panel on the front of the system. See Figure 1-1.
3 Replace the processors to the new system board. See "Removing a
Processor" on page 127 and "Installing a Processor" on page 130.
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4 Replace all the memory modules. See "Removing Memory Modules" on
page 126 and "Installing Memory Modules" on page 124.
5 Holding the system board by its edges, lower it into the chassis.
CAUTION: Do not lift the system board assembly by grasping a memory module,
processor, or other components.
6 Slightly lift up the front of the system board and maneuver it to the
bottom of the chassis until it lays completely flat.
7 Push the system board toward the back of the chassis until the board is in
place.
8 Tighten the nine screws that secure the system board to the chassis.
See Figure 3-32.
9 Replace the heat sinks and tighten the processor heat sink screws.
See "Installing a Processor" on page 130.
10 Connect the cables in the order listed below (see Figure 6-1 for the
locations of the connectors on the system board):
•
SATA interface cable, if applicable
•
Control panel interface cable connector
•
Optical drive power cable connector
•
Control panel USB interface cable connector
•
SAS backplane power cable connector
•
System board power cable connectors
11 Replace the expansion-card risers. See "Replacing an Expansion-Card
Riser" on page 107.
12 If applicable, install the expansion card. See "Installing an Expansion
Card" on page 101.
13 If applicable, re-install the integrated storage controller card.
See "Installing the Integrated Storage Controller Card" on page 104.
After connecting the SAS cables to the controller, make sure to place the
cables under the guide on the end of riser 1.
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14 If applicable, reconnect the RAID battery cable to the PERC controller card.
15 If applicable, reinstall the iDRAC6 Enterprise card. See "Removing and
Installing an iDRAC6 Enterprise Card" on page 115.
16 If applicable, reinstall the iDRAC6 Express card. See "Installing an
iDRAC6 Express Card" on page 113.
17 Replace the system board shroud. See "Installing the System Board
Shroud" on page 110.
18 Close the system. See "Closing the System" on page 83.
19 If applicable, replace the front bezel. See "Installing the Front Bezel" on
page 81.
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Troubleshooting Your System
4
Safety First—For You and Your System
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
Troubleshooting System Startup Failure
If your system halts during startup prior to video imaging or LCD messaging,
especially after installing an operating system or reconfiguring your system’s
hardware, check for the following conditions:
•
If you boot the system to the BIOS boot mode after installing an operating
system from the UEFI Boot Manager, the system hangs. The reverse is also
true. You must boot to the same boot mode in which you installed the
operating system. See "Using the System Setup Program and UEFI Boot
Manager" on page 57.
•
Invalid memory configurations could cause the system to halt at startup
without any video output. See "System Memory" on page 121.
For all other startup issues, note the LCD panel messages and any system
messages that appear on screen. See "LCD Status Messages" on page 24 and
"System Messages" on page 40 for more information.
Troubleshooting Your System
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Troubleshooting External Connections
Ensure that all external cables are securely attached to the external
connectors on your system before troubleshooting any external devices.
See Figure 1-1 and Figure 1-4 for the front- and back-panel connectors
on your system.
Troubleshooting the Video Subsystem
1 Check the system and power connections to the monitor.
2 Check the video interface cabling from the system to the monitor.
3 If two monitors are attached to the system, disconnect one monitor.
The system supports only one monitor attached to either the front or
rear video connector.
4 If the problem persists, see "Getting Help" on page 181.
Troubleshooting a USB Device
1 Use the following steps to troubleshoot a USB keyboard and/or mouse.
For other USB devices, go to step 2.
a
Disconnect the keyboard and mouse cables from the system briefly
and reconnect them.
b
Connect the keyboard/mouse to the USB port(s) on the opposite side
of the system.
If the problem is resolved, restart the system, enter the System Setup
program, and check if the nonfunctioning USB ports are enabled.
c
Replace the keyboard/mouse with another working keyboard/mouse.
If the problem is resolved, replace the faulty keyboard/mouse.
If the problem is not resolved, proceed to the next step to begin
troubleshooting the other USB devices attached to the system.
2 Power down all attached USB devices and disconnect them from the system.
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3 Restart the system and, if your keyboard is functioning, enter the System
Setup program. Verify that all USB ports are enabled. See "Integrated
Devices Screen" on page 64.
If your keyboard is not functioning, you can also use remote access. If the
system is not accessible, see "System Board Jumpers" on page 173 for
instructions on setting the NVRAM_CLR jumper inside your system and
restoring the BIOS to the default settings.
4 Reconnect and power on each USB device one at a time.
5 If a device causes the same problem, power down the device, replace the
USB cable, and power up the device.
If the problem persists, replace the device.
If all troubleshooting fails, see "Getting Help" on page 181.
Troubleshooting a Serial I/O Device
1 Turn off the system, including any attached peripherals connected to the
serial port.
2 Swap the serial interface cable with another working cable, and turn on the
system and the serial device.
If the problem is resolved, replace the interface cable.
3 Turn off the system and the serial device, and swap the device with a
comparable device.
4 Turn on the system and the serial device.
If the problem is resolved, replace the serial device.
If the problem persists, see "Getting Help" on page 181.
Troubleshooting a NIC
1 Run the appropriate online diagnostic test. See "Using Dell Diagnostics"
on page 169.
2 Restart the system and check for any system messages pertaining to the
NIC controller.
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3 Check the appropriate indicator on the NIC connector. See "NIC Indicator
Codes" on page 19.
•
If the link indicator does not light, check all cable connections.
•
If the activity indicator does not light, the network driver files might
be damaged or missing.
Remove and reinstall the drivers if applicable. See the NIC's
documentation.
•
Change the autonegotiation setting, if possible.
•
Use another connector on the switch or hub.
If you are using a NIC card instead of an integrated NIC, see the
documentation for the NIC card.
4 Ensure that the appropriate drivers are installed and the protocols are
bound. See the NIC's documentation.
5 Enter the System Setup program and confirm that the NIC ports are
enabled. See "Integrated Devices Screen" on page 64.
6 Ensure that the NICs, hubs, and switches on the network are all set to the
same data transmission speed. See the documentation for each network
device.
7 Ensure that all network cables are of the proper type and do not exceed the
maximum length.
If all troubleshooting fails, see "Getting Help" on page 181.
Troubleshooting a Wet System
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
2 Open the system. See "Opening the System" on page 82.
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3 Disassemble components from the system. See "Installing System
Components" on page 79.
•
System board shroud
•
Power distribution board shroud
•
Hard drives
•
VFlash SD cards
•
USB memory keys
•
NIC hardware key
•
Expansion card
•
Integrated storage card
•
iDRAC6 Express card
•
iDRAC6 Enterprise card
•
Power supplies
•
Fans
•
Processors and heat sinks
•
Memory modules
4 Let the system dry thoroughly for at least 24 hours.
5 Reinstall the components you removed in step 3.
6 Close the system. See "Closing the System" on page 83.
7 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
If the system does not start properly, see "Getting Help" on page 181.
8 If the system starts properly, shut down the system and reinstall all of the
expansion cards that you removed. See "Installing an Expansion Card" on
page 101.
9 Run the appropriate online diagnostic test. See "Using Dell Diagnostics"
on page 169.
If the tests fail, see "Getting Help" on page 181.
Troubleshooting Your System
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Troubleshooting a Damaged System
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
2 Open the system. See "Opening the System" on page 82.
3 Ensure that the following components are properly installed:
•
Expansion card
•
Power supplies
•
Fans
•
Processors and heat sinks
•
Memory modules
•
Hard-drive carriers
•
System board shroud
•
Power distribution board shroud
4 Ensure that all cables are properly connected.
5 Close the system. See "Closing the System" on page 83.
6 Run the system board tests in the system diagnostics. See "Running the
System Diagnostics" on page 169.
If the tests fail, see "Getting Help" on page 181.
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Troubleshooting the System Battery
NOTE: If the system is turned off for long periods of time (for weeks or months),
the NVRAM may lose its system configuration information. This situation is caused
by a defective battery.
1 Re-enter the time and date through the System Setup program. See
"Entering the System Setup Program" on page 58.
2 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet for at least one hour.
3 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
4 Enter the System Setup program.
If the date and time are not correct in the System Setup program,
replace the battery. See "Replacing the System Battery" on page 133.
NOTE: Some software may cause the system time to speed up or slow down. If the
system seems to operate normally except for the time kept in the System Setup
program, the problem may be caused by software rather than by a defective
battery.
If the problem is not resolved by replacing the battery, see "Getting Help"
on page 181.
Troubleshooting Power Supplies
CAUTION: At least one power supply must be installed for the system to operate.
Operating the system with only one power supply installed for extended periods of
time can cause the system to overheat.
1 Identify the faulty power supply by the power supply's fault indicator.
See "Power Indicator Codes" on page 20.
2 Reseat the power supply by removing and reinstalling it. See "Power
Supplies" on page 95.
NOTE: After installing a power supply, allow several seconds for the system
to recognize the power supply and to determine if it is working properly. The
power indicator turns green to signify that the power supply is functioning
properly.
If the problem persists, replace the faulty power supply.
3 If the problem persists, see "Getting Help" on page 181.
Troubleshooting Your System
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Troubleshooting System Cooling Problems
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
Ensure that none of the following conditions exists:
•
System cover, system board shroud, power distribution board shroud,
hard-drive blank, or front or back filler panel is removed.
•
Ambient temperature is too high.
•
External airflow is obstructed.
•
Cables inside the system obstruct airflow.
•
An individual cooling fan is removed or has failed. See "Troubleshooting a
Fan" on page 156.
Troubleshooting a Fan
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
1 Open the system. See "Opening the System" on page 82.
CAUTION: The cooling fans are hot-swappable. To maintain proper cooling while
the system is on, only replace one fan at a time.
2 Locate the faulty fan indicated by the LCD panel or the diagnostic
software.
3 Turn off the system and all attached peripherals.
4 Remove and reseat the fan. See "Removing a Cooling Fan" on page 117.
5 Restart the system.
NOTE: Wait at least 30 seconds for the system to recognize the fan and
determine whether it is working properly.
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6 If the problem is not resolved, turn off the system and install a new fan.
See "Removing a Cooling Fan" on page 117 and "Installing a Cooling Fan"
on page 119.
7 Restart the system.
If the replacement fan is working properly, close the system. See "Closing
the System" on page 83.
If the replacement fan does not operate, see "Getting Help" on page 181.
Troubleshooting System Memory
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
NOTE: Invalid memory configurations can cause your system to halt at startup
without video output. See "General Memory Module Installation Guidelines" on
page 122 and verify that your memory configuration complies with all applicable
guidelines.
1 If the system is operational, run the appropriate online diagnostic test.
See "Running the System Diagnostics" on page 169.
If diagnostics indicates a fault, follow the corrective actions provided by
the diagnostic program.
2 If the system is not operational, turn off the system, including any
attached peripherals, and disconnect the system from its electrical outlet.
Wait at least 10 seconds, and then reconnect the system to power.
3 Turn on the system and attached peripherals and note the messages on the
screen.
Go to step 18 if an error message appears indicating a fault with a specific
memory module.
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4 Enter the System Setup program and check the system memory setting.
See "Memory Settings Screen" on page 61. Make any changes to the
memory settings, if needed.
If the memory settings match the installed memory but a problem is still
indicated, go to step 18.
5 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
6 Open the system. See "Opening the System" on page 82
7 If applicable, remove the cooling shroud. See "Removing the System Board
Shroud" on page 109.
8 Check the memory channels and ensure that they are populated correctly.
See "General Memory Module Installation Guidelines" on page 122.
9 Reseat the memory modules in their sockets. See "Installing Memory
Modules" on page 124.
10 If applicable, replace the cooling shroud. See "Installing the System Board
Shroud" on page 110.
11 Close the system. See "Closing the System" on page 83.
12 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
13 Enter the System Setup program and check the system memory setting.
See "Memory Settings Screen" on page 61.
If the problem is not resolved, proceed with the next step.
14 If a diagnostic test or error message indicates a specific memory module as
faulty, swap or replace the module.
15 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
16 Open the system. See "Opening the System" on page 82.
17 If applicable, remove the cooling shroud. See "Removing the System Board
Shroud" on page 109.
18 To troubleshoot an unspecified faulty memory module, replace the
memory module in the first DIMM socket with a module of the same type
and capacity. See "Installing Memory Modules" on page 124.
19 Close the system. See "Closing the System" on page 83.
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20 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
21 As the system boots, observe any error message that appears and the
diagnostic indicators on the front of the system.
22 If the memory problem is still indicated, repeat step 14 through step 21 for
each memory module installed.
If the problem persists after all memory modules have been checked,
see "Getting Help" on page 181.
Troubleshooting an Internal USB Key
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
1 Enter the System Setup program and ensure that the USB key port is
enabled. See "Integrated Devices Screen" on page 64.
2 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
3 Open the system. See "Opening the System" on page 82.
4 Locate the USB key and reseat it. See "Internal USB Memory Key" on
page 107.
5 Close the system. See "Closing the System" on page 83.
6 Turn on the system and attached peripherals and check if the USB key is
functioning.
7 If the problem is not resolved, Repeat step 2 and step 3.
8 Insert a different USB key that you know works properly.
9 Close the system. See "Closing the System" on page 83.
10 Turn on the system and attached peripherals and check if the USB key is
functioning.
If the problem is not resolved, see "Getting Help" on page 181.
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Troubleshooting an SD Card
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
1 Enter the System Setup program and ensure that the internal SD card port
is enabled. See "Integrated Devices Screen" on page 64.
2 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
3 Open the system. See "Closing the System" on page 83.
4 Reseat the SD module cable. See "Removing a VFlash Media Card" on
page 116 and "Installing a VFlash Media Card" on page 117.
CAUTION: If the Redundancy option is set to Mirror Mode in the Integrated
Devices screen of the system setup, you must follow the instructions in step 5 to
step 9 to avoid loss of data. If the Redundancy option is set to Disabled, proceed to
step 10.
NOTE: When an SD card failure occurs, the internal dual SD module controller
notifies the system. On the next reboot, the system prompts you with a message
indicating the failure.
5 If SD card 1 has failed, remove the card from SD card slot 1. See
"Removing a VFlash Media Card" on page 116. If SD card 2 has failed,
install a new SD card in SD card slot 2 and proceed to step 8.
6 Remove the card present in SD card slot 2 and insert it into SD card slot 1.
See "Removing a VFlash Media Card" on page 116 and "Installing a VFlash
Media Card" on page 117.
7 Insert the new SD card into SD card slot 2.
8 Close the system. See "Closing the System" on page 83.
9 Turn on the system and attached peripherals and check if the SD card is
functioning.
10 Insert a different SD card that you know works properly.
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11 Close the system. See "Closing the System" on page 83.
12 Turn on the system and attached peripherals and check if the SD card is
functioning.
If the problem is not resolved, see "Getting Help" on page 181.
Troubleshooting an Optical Drive
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
1 If applicable, remove the front bezel. See "Removing the Front Bezel" on
page 81.
2 Try using a different media.
3 Enter the System Setup program and ensure that the integrated SATA
controller and the drive's SATA port are enabled. See "Using the System
Setup Program and UEFI Boot Manager" on page 57.
4 Run the appropriate online diagnostic test. See "Running the System
Diagnostics" on page 169.
5 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
6 Open the system. See "Opening the System" on page 82.
7 Ensure that the interface cable is securely connected to the optical drive
and to the controller. See "RAID Battery (Optional)" on page 119.
8 Ensure that a power cable is properly connected to the drive.
9 Close the system. See "Closing the System" on page 83.
10 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
If the problem is not resolved, see "Getting Help" on page 181.
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Troubleshooting an External Tape Drive
1 Try using a different tape cartridge.
2 Ensure that the device drivers for the tape drive are installed and are
configured correctly. See your tape drive documentation for more
information about device drivers.
3 Reinstall the tape-backup software as instructed in the tape-backup
software documentation.
4 Ensure that the tape drive’s interface cable is fully connected to the tape
drive and the external port on the controller card.
5 Run the appropriate online diagnostics tests. See "Running the System
Diagnostics" on page 169.
6 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
7 Open the system. See "Opening the System" on page 82.
8 Reseat the controller card in the expansion card slot.
9 Ensure that the tape drive's interface cable is fully connected to the tape
drive and to the connector on the controller card (SAS or SCSI) or the
SATA connector on the system board.
10 Ensure that a power cable is properly connected to the drive and to the
power distribution board.
11 Close the system. See "Closing the System" on page 83.
12 Reconnect the system to the electrical outlet, and turn on the system,
including attached peripherals.
If the problem is not resolved, see the documentation for the tape drive for
additional troubleshooting instructions.
If you cannot resolve the problem, see "Getting Help" on page 181.
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Troubleshooting a Hard Drive
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
CAUTION: This troubleshooting procedure can destroy data stored on the hard
drive. Before you proceed, back up all files on the hard drive.
1 Run the appropriate online diagnostics test. See "Using Dell Diagnostics"
on page 169.
Depending on the results of the diagnostics test, proceed as needed
through the following steps.
2 If applicable, remove the front bezel. See "Removing the Front Bezel" on
page 81.
3 If your system has a RAID controller and your hard drives are configured in
a RAID array, perform the following steps.
a
Restart the system and enter the host adapter configuration utility
program by pressing <Ctrl><R> for a PERC controller or
<Ctrl><C> for a SAS controller.
See the documentation supplied with the host adapter for information
about the configuration utility.
b
Ensure that the hard drive(s) have been configured correctly for the
RAID array.
c
Take the hard drive offline and reseat the drive. See "Removing a
Hard-Drive Carrier" on page 85.
d
Exit the configuration utility and allow the system to boot to the
operating system.
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4 Ensure that the required device drivers for your controller card are installed
and are configured correctly. See the operating system documentation for
more information.
5 Restart the system, enter the System Setup program, and verify that the
controller is enabled and the drives appear in the System Setup program.
See "Using the System Setup Program and UEFI Boot Manager" on
page 57.
If the problem persists, see "Getting Help" on page 181.
Troubleshooting a Storage Controller
NOTE: When troubleshooting a SAS or PERC controller, also see the
documentation for your operating system and the controller.
1 Run the appropriate online diagnostic test. See "Using Dell Diagnostics"
on page 169.
2 Enter the System Setup program and ensure that the SAS or PERC
controller is enabled. See "Using the System Setup Program and UEFI
Boot Manager" on page 57.
3 Restart the system and press the applicable key sequence to enter the
configuration utility program:
•
<Ctrl><C> for a SAS controller
•
<Ctrl><R> for a PERC controller
See the controller's documentation for information about configuration
settings.
4 Check the configuration settings, make any necessary corrections, and
restart the system.
5 If applicable, remove the front bezel. See "Removing the Front Bezel" on
page 81.
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
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6 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
7 Open the system. See "Opening the System" on page 82.
8 Ensure that the controller card is firmly seated into the system board
connector. See "VFlash Media (Optional)" on page 116.
9 If you have a PERC controller with battery-backed cache, ensure that the
RAID battery is properly connected and, if applicable, the memory module
on the PERC card is properly seated.
10 Verify that the cable connections between the SAS backplane(s) and the
SAS controller are correct. See "Installing the SAS Backplane" on page 141.
Ensure that the cables are firmly connected to the SAS controller and the
SAS backplane board.
11 Close the system. See "Closing the System" on page 83.
12 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
If the problem persists, see "Getting Help" on page 181.
Troubleshooting Expansion Cards
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
NOTE: When troubleshooting an expansion card, see the documentation for your
operating system and the expansion card.
1 Run the appropriate online diagnostic test. See "Using Dell Diagnostics"
on page 169.
2 If applicable, remove the front bezel. See "Removing the Front Bezel" on
page 81.
3 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
4 Open the system. See "Opening the System" on page 82.
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5 Ensure that the expansion card is firmly seated in its connector.
See "Installing an Expansion Card" on page 101.
6 Close the system. See "Closing the System" on page 83.
7 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
8 If the problem is not resolved, turn off the system and attached
peripherals, and disconnect the system from the electrical outlet.
9 Open the system. See "Opening the System" on page 82.
10 Remove the expansion card installed in the system. See "Integrated
Storage Controller Card" on page 103.
11 Close the system. See "Closing the System" on page 83.
12 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
13 Run the appropriate online diagnostic test. See "Running the System
Diagnostics" on page 169.
If the tests fail, see "Getting Help" on page 181.
Troubleshooting the Processors
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
1 Run the appropriate online diagnostics test. See "Using Dell Diagnostics"
on page 169.
2 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
3 Open the system. See "Opening the System" on page 82.
4 Remove the system board shroud. See "Removing the System Board
Shroud" on page 109.
5 Ensure that each processor and heat sink are properly installed. See
"Installing a Processor" on page 130.
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6 Close the system. See "Closing the System" on page 83.
7 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
8 Run the appropriate online diagnostic test. See "Running the System
Diagnostics" on page 169.
If your system only has one processor and a problem is still indicated,
see "Getting Help" on page 181.
9 For systems with multiple processors, turn off the system, including any
attached peripherals, and disconnect the system from its electrical outlet.
10 Open the system. See "Opening the System" on page 82.
11 Remove the system board shroud. See "Removing the System Board
Shroud" on page 109.
12 Remove processor 2. See "Removing a Processor" on page 127.
13 Close the system. See "Closing the System" on page 83.
14 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
15 Run the appropriate online diagnostic test. See "Running the System
Diagnostics" on page 169.
If the test fails, the processor is faulty. See "Getting Help" on page 181.
16 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
17 Open the system. See "Opening the System" on page 82.
18 Replace processor 1 with processor 2. See "Installing a Processor" on
page 130.
19 Repeat step 13 through step 15.
If you have tested both the processors and the problem persists, the system
board is faulty. See "Getting Help" on page 181.
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Running the System Diagnostics
5
If you experience a problem with your system, run the diagnostics before
calling for technical assistance. The purpose of the diagnostics is to test your
system's hardware without requiring additional equipment or risking data
loss. If you are unable to fix the problem yourself, service and support
personnel can use diagnostics test results to help you solve the problem.
Using Dell Diagnostics
To assess a system problem, first use the online diagnostics. Online
Diagnostics is a suite of diagnostic programs, or test modules, that include
diagnostic tests on chassis and storage components such as hard drives,
physical memory, communications and printer ports, NICs, CMOS, and
more. If you are unable to identify the problem using the Online Diagnostics,
then use the embedded system diagnostics.
The files required to run Online Diagnostics for systems running supported
Microsoft Windows and Linux operating systems are available at
support.dell.com and on the media that came with your system. For
information about using diagnostics, see the Dell Online Diagnostics User's
Guide at support.dell.com/manuals located under systems management
software.
Embedded System Diagnostics Features
The system diagnostics provides a series of menus and options for particular
device groups or devices. The system diagnostics menus and options allow
you to:
•
Run tests individually or collectively
•
Control the sequence of tests
•
Repeat tests
•
Display, print, or save test results
•
Temporarily suspend testing if an error is detected or terminate testing
when a user-defined error limit is reached
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•
View help messages that briefly describe each test and its parameters
•
View status messages that inform you if tests are completed successfully
•
View error messages that inform you of problems encountered
during testing
When to Use the Embedded System Diagnostics
If a major component or device in the system does not operate properly,
component failure may be indicated. As long as the microprocessor and the
system's input/output devices are functioning, you can use the system
diagnostics to help identify the problem.
Running the Embedded System Diagnostics
The embedded system diagnostics program is run from the Life Cycle
Controller screen.
CAUTION: Use the emdedded system diagnostics to test only your system. Using
this program with other systems may cause invalid results or error messages.
1 As the system boots, press <F10>.
2 Click Diagnostics in the left pane and click Launch Diagnostics in the
right pane.
The Diagnostics menu allows you to run all or specific diagnostics tests or
to exit.
System Diagnostics Testing Options
Click the testing option in the Main Menu window.
Testing Option
Function
Express Test
Performs a quick check of the system. This option runs
device tests that do not require user interaction.
Extended Test
Performs a more thorough check of the system. This test
can take an hour or longer.
Custom Test
Tests a particular device.
Information
Displays test results.
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Using the Custom Test Options
When you select Custom Test in the Main Menu window, the Customize
window allows you to select the device(s) to be tested, select specific options
for testing, and view the test results.
Selecting Devices for Testing
The left side of the Customize window lists devices that can be tested. Click
the (+) next to a device or module to view its components. Click (+) on any
component to view the tests that are available. Clicking a device, rather than
its components, selects all of the components of the device for testing.
NOTE: After you select all the devices and components that you want to test,
highlight All Devices and then click Run Tests.
Selecting Diagnostics Options
From the Diagnostics Options area, select the test(s) you want to run on
a device.
•
Non-Interactive Tests Only—Runs only tests that require no user
intervention.
•
Quick Tests Only—Runs only the quick tests on the device.
•
Show Ending Timestamp—Time stamps the test log.
•
Test Iterations—Selects the number of times the test is run.
•
Log output file pathname—Enables you to specify the diskette drive or
USB memory key where the test log file is saved. You cannot save the file
to a hard drive.
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Viewing Information and Results
The following tabs in the Customize window provide information about the
test and the test results.
172
•
Results—Displays the test that ran and the result.
•
Errors—Displays any errors that occurred during the test.
•
Help—Displays information about the currently selected device,
component, or test.
•
Configuration—Displays basic configuration information about the
currently selected device.
•
Parameters—Displays parameters that you can set for the test.
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Jumpers and Connectors
6
This section provides specific information about the system jumpers. It also
provides some basic information on jumpers and switches and describes the
connectors on the various boards in the system.
System Board Jumpers
Figure 6-1 shows the location of the configuration jumpers on the system
board. Table 6-1 lists the jumper settings.
Table 6-1. System Board Jumper Settings
Jumper
PWRD_EN
Setting
Description
(default) The password feature is enabled
(pins 2–4)
The password feature is disabled and
iDRAC6 local access is unlocked at the next
AC power cycle (pins 4– 6)
NVRAM_CLR
(default) The configuration settings are retained at
system boot (pins 3–5)
The configuration settings are cleared at the
next system boot (pins 1–3)
Jumpers and Connectors
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System Board Connectors
See Figure 6-1 and Table 6-2 for the location and description of the system
board connectors.
Figure 6-1. System Board Connectors
1
3
2
20
19
18
17
4
16
5
15
14
13 12 11
174
10
Jumpers and Connectors
9
8
7
6
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Table 6-2. System Board Connectors
Item
Connector
Description
1
CPU2
Processor 2
2
iDRAC6 Enterprise
iDRAC6 Enterprise card connector
3
PWRD_EN
Password enable jumper
NVRAM_CLR
NVRAM clear jumper
B1
Memory module slot B1 (white release lever)
B3
Memory module slot B3
B2
Memory module slot B2 (white release lever)
B4
Memory module slot B4
5
CPU1
Processor 1
6
FAN1
System fan 1 connector
7
FAN2
System fan 2 connector
8
A4
Memory module slot A4
A2
Memory module slot A2 (white release lever)
A3
Memory module slot A3
A1
Memory module slot A1 (white release lever)
9
FAN3
System fan 3 connector
10
FAN4
System fan 4 connector
11
12V
8-pin power connector
12
FP_CONN
Control panel connector
13
BP_CONN
Backplane power connector
14
PWR_CONN
24-pin power connector
15
PDB_ I2C
Power distribution board connector
16
FP USB_CONN
Control panel USB connector
4
Jumpers and Connectors
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Table 6-2. System Board Connectors (continued)
17
SATA_A
SATA connector A
SATA_B
SATA connector B
SATA_C
SATA connector C
SATA_D
SATA connector D
SATA_E
SATA connector E
18
RISER
expansion-card riser connector
19
RISER
expansion-card riser connector
20
iDRAC6 Express
iDRAC6 Express card connector
NOTE: For the full name of an abbreviation or acronym used in this table, see the
Glossary at support.dell.com/manuals.
SAS Backplane Board Connectors
Figure 6-2. SAS Backplane Board Connectors
1
2
3
176
1
power cable connector
3
hard-drive connector (4)
Jumpers and Connectors
2
data cable connector (2)
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Expansion-Card Riser-Board Components and
PCIe Buses
Figure 6-3. PCIe Expansion-Card Riser Components
4
3
2
1
1
data cable connector
2
SAS power cable connector
3
slot 2—integrated storage
controller card connector
4
slot 1—PCIe - x16 link
expansion slot
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Power Distribution Board Connectors
Figure 6-4. Power Distribution Board Connectors
1
3
2
178
1
power supply connector (2)
3
fan module power
cable connector (2)
Jumpers and Connectors
2
system board power cable
connector (3)
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Disabling a Forgotten Password
The system's software security features include a system password and a setup
password, which are discussed in detail in "Using the System Setup Program
and UEFI Boot Manager" on page 57. The password jumper enables these
password features or disables them and clears any password(s) currently in use.
CAUTION: See "Protecting Against Electrostatic Discharge" in the safety
instructions that came with the system.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening and Closing the System" on page 82.
3 Move the password jumper to the "disabled" position to clear the password.
See Table 6-1. See Figure 6-1 to locate the password jumper on the system
board.
4 Close the system.
5 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
The existing passwords are not disabled (erased) until the system boots
with the password jumper plug in the "disabled" position. However, before
you assign a new system and/or setup password, you must return the
jumper plug to the enabled position.
NOTE: If you assign a new system and/or setup password with the jumper
plug still in the "disabled" position, the system disables the new password(s)
the next time it boots.
6 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
7 Open the system. See "Opening and Closing the System" on page 82.
8 Move the password jumper back to the enabled position to restore the
password function. See Table 6-1.
9 Close the system.
10 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
11 Assign a new system and/or setup password.
To assign a new password using the System Setup program, see "System
and Setup Password Features" on page 72.
Jumpers and Connectors
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180
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7
Getting Help
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or
customer service issues:
1 Visit support.dell.com.
2 Click your country/region at the bottom of the page. For a full listing of
country/region click All.
3 Click All Support from Support menu.
4 Select the appropriate service or support link based on your need.
5 Choose the method of contacting Dell that is convenient for you.
Getting Help
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182
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Index
B
contacting Dell, 181
back-panel features, 17
control panel assembly
features, 10
installing, 139
LCD panel features, 12
removing, 135
batteries
troubleshooting, 155
battery
troubleshooting the RAID card
battery, 164
battery (system)
replacing, 133
bezel, 81
blank
hard drive, 84
power supply, 97
cooling fan
replacing, 119
cooling fans
troubleshooting, 156
cooling shroud
installing, 110, 112
removing, 109, 111
BMC
configuring, 76
cover
closing, 83
opening, 82
C
D
cabling
optical drive, 92
damaged systems
troubleshooting, 154
CD drive
troubleshooting, 161
Dell
contacting, 181
CD/DVD drive
See optical drive.
Dell Online Diagnostics
using, 169
connectors
system board, 174, 177
USB, 10
video, 10
diagnostics
advanced testing options, 171
testing options, 170
Index
183
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using embedded system
diagnostics, 169
using Online Diagnostics, 169
when to use, 170
DIMMs
See memory modules (DIMMs).
drive blank
installing, 85
removing, 84
E
Embedded system diagnostics
using, 169
G
guidelines
connecting external devices, 19
expansion card installation, 99
memory installation, 122
H
hard drive
troubleshooting, 163
hard drives (cabled)
installing, 90
removing, 89
Embedded System
Management, 76
hard drives (hot-pluggable)
installing, 87
removing, 85
error messages, 58
heat sink, 128
expansion card
troubleshooting, 165
expansion cards
installing, 101
removing, 100
SAS controller, 103
I
expansion slots, 99
iDRAC Configuration Utility, 77
F
front-panel features, 10
iDRAC card
installing, 112, 114
system port, 17
indicators
back-panel, 17
front-panel, 10
NIC, 19
power, 10, 20
Index
184
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installing
control panel assembly, 139
cooling shroud, 110, 112
expansion card, 101
hard drive (cabled), 90
hard drive (hot-pluggable), 87
hard drive blank, 85
iDRAC card, 112, 114
memory modules, 124
optical drive, 92
power supply blank, 97
processor, 130
SAS backplane board, 141
SAS controller, 104
J
jumpers (system board), 173
K
keyboards
troubleshooting, 150
M
memory
troubleshooting, 157
memory mode
Optimizer, 123
memory modules (DIMMs)
configuring, 122
installing, 124
RDIMM configurations, 123
removing, 126
UDIMM configurations, 100
messages
error messages, 58
status LCD, 24
system, 40
warning, 54
microprocessor
See processor.
microprocessors
troubleshooting, 166
N
L
NIC
indicators, 19
LCD panel
features, 12
menus, 13
NICs
back-panel connectors, 17
troubleshooting, 151
Index
185
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O
bezel, 81
control panel assembly, 135
cooling shroud, 109, 111
cover, 82
expansion card, 100
hard drive (cabled), 89
hard drive blank, 84
hard drives (hot-pluggable), 85
memory modules, 126
power supply, 95, 97
power supply blank, 97
processor, 127
SAS backplane board, 140
SAS controller, 103
system board, 144
optical drive
installing, 92
Optimizer memory mode, 123
P
password
setup, 75
system, 73
passwords
disabling, 179
phone numbers, 181
POST
accessing system features, 9
power indicators, 10, 20
power supplies
indicators, 20
removing, 95, 97
replacing, 96, 99
replacing
cooling fan, 119
power supply, 96, 99
system battery, 133
S
power supply blank, 97
safety, 149
processor
installing, 130
removing, 127
upgrades, 127
SAS backplane board
installing, 141
removing, 140
R
SAS controller daughter card
troubleshooting, 164
remote access controller
See iDRAC.
SAS controller card
installing, 104
removing, 103
SAS hard drive. See hard drive.
removing
Index
186
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boot settings, 63
embedded server management
options, 66
integrated devices options, 64
keystroke to enter, 58
memory settings, 61
PCI IRQ assignments, 65
power management options, 67
processor settings, 61
SATA settings, 63
serial communications
options, 65
system security options, 68
SAS RAID controller daughter
card
troubleshooting, 164
SATA hard drive. See hard drive.
SD card
troubleshooting, 159-160
securing your system, 68, 74
service-only procedure
system board, 144
setup password, 75
slots
See expansion slots.
startup
accessing system features, 9
support
contacting Dell, 181
system setup screens
main, 59
T
system
closing, 83
opening, 82
tape drive
troubleshooting, 162
system board
connectors, 174, 177
installing, 146
jumpers, 173
removing, 144
TPM security, 68
system cooling
troubleshooting, 156
system features
accessing, 9
system messages, 40
system password, 73
system setup program
telephone numbers, 181
troubleshooting
battery, 155
CD drive, 161
cooling fans, 156
damaged system, 154
expansion card, 165
external connections, 150
hard drive, 163
internal USB key, 159-160
keyboard, 150
memory, 157
microprocessors, 166
Index
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NIC, 151
SAS RAID controller daughter
card, 164
SD card, 159-160
system cooling, 156
tape drive, 162
video, 150
wet system, 152
W
warning messages, 54
warranty, 55
wet system
troubleshooting, 152
U
UEFI Boot Manager
entering, 70
main screen, 71
System Utilities screen, 72
UEFI Boot Settings screen, 72
Unified Server Configurator, 76
upgrades
processor, 127
USB
front-panel connectors, 10
USB device
back-panel connectors, 17
USB key
troubleshooting, 159-160
USC, 76
V
video
back-panel connector, 17
front-panel connectors, 10
troubleshooting, 150
Index
188