Dell PowerEdge R815 Owner's Manual

book.book Page 1 Wednesday, December 18, 2013 2:48 PM
Dell™ PowerEdge™ R815
Hardware Owner’s
Manual
Regulatory Model: E05S
Regulatory Type: E05S001
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Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
____________________
Information in this document is subject to change without notice.
© 2010-2013 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.
Microsoft, Windows, and Windows Server are either trademarks or registered trademarks of Microsoft
Corporation in the United States and/or other countries;
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Regulatory Model: E05S
Regulatory Type: E05S001
December 2013
Rev. A01
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Contents
1
About Your System .
. . . . . . . . . . . . . . . . .
Accessing System Features During Startup .
11
. . . . . .
11
. . . . . . . . . .
12
LCD Panel Features
. . . . . . . . . . . . . . . . . . .
14
Home Screen .
Front-Panel Features and Indicators
. . . . . . . . . . . . . . . . . . .
15
. . . . . . . . . . . . . . . . . . . .
16
. . . . . . . . . . . . . . . . . . . . .
17
Setup Menu .
View Menu
Hard-Drive Indicator Patterns .
. . . . . . . . . . . . .
Back-Panel Features and Indicators
. . . . . . . . . .
20
. . . . . . . . . . . . . . . . . . .
20
. . . . . . . . . . . . . . . . .
21
. . . . . . . . . . . . . . . . . .
22
Power Indicator Codes
LCD Status Messages
Viewing Status Messages
. . . . . . . . . . . . .
Removing LCD Status Messages .
System Messages
22
. . . . . . . . .
23
. . . . . . . . . . . . . . . . . . . .
38
Warning Messages
. . . . . . . . . . . . . . . . . . .
51
. . . . . . . . . . . . . . . . .
51
. . . . . . . . . . . . . . . . . . . . .
51
Diagnostics Messages
Alert Messages
18
. . . . . .
Guidelines for Connecting External Devices
NIC Indicator Codes
17
Contents
3
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Other Information You May Need
2
. . . . . . . . . . . .
Using the System Setup Program and
UEFI Boot Manager . . . . . . . . . . . . . . .
Choosing the System Boot Mode
. .
53
. . . . . . . . . . . .
53
Entering the System Setup Program .
. . . . . . . . . .
54
Responding to Error Messages .
. . . . . . . . . .
54
Using the System Setup Program Navigation
Keys . . . . . . . . . . . . . . . . . . . . . .
. . .
54
. . . . . . . . . . . . . . . . . .
55
. . . . . . . . . . . . . . . . . . . .
55
System Setup Options
Main Screen
Memory Settings Screen .
. . . . . . . . . . . . .
Processor Settings Screen .
. . . . . . . . . . . .
58
. . . . . . . . . . . . . . .
59
Boot Settings Screen .
. . . . . . . . . . . . . . .
59
. . . . . . . . . . . .
60
PCI IRQ Assignments Screen .
. . . . . . . . . . .
61
Serial Communication Screen
. . . . . . . . . . .
61
Power Management Screen
. . . . . . . . . . . .
62
. . . . . . . . . . . . . .
63
. . . . . . . . . . . . . . . . . . . . .
64
System Security Screen
Exit Screen
Entering the UEFI Boot Manager.
. . . . . . . . . . . .
Using the UEFI Boot Manager Navigation
Keys . . . . . . . . . . . . . . . . . . . .
. . . . .
65
65
. . . . . . . . . . . . .
66
. . . . . . . . . . . . . .
66
UEFI Boot Settings Screen
System Utilities Screen .
64
. . . . . . . . . . . .
UEFI Boot Manager Screen.
. . . . . . . . .
66
. . . . . . . . . . . .
67
. . . . . . . . . . . . .
69
System and Setup Password Features.
Using the System Password
Using the Setup Password
Contents
57
SATA Settings Screen.
Integrated Devices Screen .
4
51
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Embedded System Management
iDRAC6 Configuration Utility
. . . . . . . . . . . .
70
. . . . . . . . . . . . . .
71
. . . . .
71
. . . . . . . .
73
. . . . . . . . . . . . . . . . . .
73
. . . . . . . . . . . . . . . . . . . .
73
Entering the iDRAC6 Configuration Utility
3
Installing System Components
Recommended Tools .
Inside the System
Front Bezel (Optional)
. . . . . . . . . . . . . . . . . .
75
Removing the Front Bezel
. . . . . . . . . . . . .
75
Installing the Front Bezel .
. . . . . . . . . . . . .
75
. . . . . . . . . . . .
76
. . . . . . . . . . . . . . . .
76
. . . . . . . . . . . . . . . . .
77
. . . . . . . . . . . . . . . . . . . . . . .
78
Opening and Closing the System
Opening the System
Closing the System
Hard Drives.
Removing a Hard-Drive Blank
. . . . . . . . . . .
78
Installing a Hard-Drive Blank .
. . . . . . . . . . .
79
Removing a Hard-Drive Carrier .
Installing a Hard-Drive Carrier
. . . . . . . . . .
80
. . . . . . . . . . .
81
Removing a Hard Drive From a Hard-Drive
Carrier. . . . . . . . . . . . . . . . . . . .
. . . .
82
. . . . .
82
. . . . . . . . . . . . . . . . . . . . . .
83
Installing a Hard Drive Into a Hard-Drive
Carrier. . . . . . . . . . . . . . . . . . .
Optical Drive .
Removing an Optical Drive
. . . . . . . . . . . . .
83
Installing an Optical Drive
. . . . . . . . . . . . .
84
. . . . . . . . . . . . . . . . . . . . .
85
Power Supplies
Removing a Power Supply
. . . . . . . . . . . . .
85
Installing a Power Supply
. . . . . . . . . . . . .
87
Contents
5
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Removing the Power Supply Blank .
. . . . . . . .
87
. . . . . . . . .
87
. . . . . . . . . . . . . . . . . . . . .
88
Installing the Power Supply Blank
Cooling Shroud .
Removing the Cooling Shroud
. . . . . . . . . . .
88
Installing the Cooling Shroud .
. . . . . . . . . . .
89
. . . . . . . . . . . . . . . . .
90
. . . . . . . . . . . . . . . . . . . . .
92
Front-Chassis Assembly
System Memory
General Memory Module Installation
Guidelines . . . . . . . . . . . . . . .
Memory Sparing Support .
. . . . . . .
93
. . . . . . . . . . . . .
93
Installing Memory Modules.
. . . . . . . . . . . .
Removing Memory Modules
. . . . . . . . . . .
100
. . . . . . . . . . . . . . . . . . . . . .
101
Cooling Fans
Removing a Cooling Fan
. . . . . . . . . . . . .
101
Installing a Cooling Fan .
. . . . . . . . . . . . .
103
Removing the Cooling Fan Assembly .
. . . . . .
103
. . . . . . .
104
. . . . . . . . . . . . . . .
105
Installing the Cooling Fan Assembly
Internal USB Memory Key
Internal NIC Hardware Key
. . . . . . . . . . . . . .
107
. . . . .
107
. . . . . . . . . . .
109
Expansion Card Installation Guidelines .
Installing an Expansion Card
Removing an Expansion Card .
. . . . . . . . . .
111
Removing Expansion-Card Riser 1
. . . . . . . .
112
Installing Expansion-Card Riser 1.
. . . . . . . .
114
Removing Expansion-Card Riser 2
. . . . . . . .
114
Installing Expansion-Card Riser 2.
. . . . . . . .
115
. . . . . . . . . .
116
Integrated Storage Controller Card
Contents
106
. . . .
Expansion Cards and Expansion-Card Risers .
6
98
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Removing the Integrated Storage
Controller Card . . . . . . . . . .
. . . . . . . . .
116
Installing the Integrated Storage
Controller Card . . . . . . . . . .
. . . . . . . . .
118
. . . . . . . . . . . . . . . . .
119
RAID Battery (Optional)
Removing a RAID Battery.
. . . . . . . . . . . . .
Installing the RAID Battery .
. . . . . . . . . . . .
iDRAC6 Enterprise Card (Optional)
. . . . . . . . . . .
119
120
121
Removing an iDRAC6 Enterprise Card
. . . . . . .
121
Installing an iDRAC6 Enterprise Card
. . . . . . .
122
. . . . . . . . . . . . . . . .
123
VFlash Media (Optional) .
Removing a VFlash Media Card
. . . . . . . . . .
123
Installing a VFlash Media Card .
. . . . . . . . . .
123
Internal Dual SD Module (Optional) .
. . . . . . . . . .
124
Removing the Internal Dual SD Module
. . . . . .
124
Installing the Internal Dual SD Module .
. . . . . .
125
. . . . . . . . . . . . . . . . . . . . . . .
126
Processors .
Removing a Processor
. . . . . . . . . . . . . . .
126
Installing a Processor
. . . . . . . . . . . . . . .
130
. . . . . . . . . . . . . . . . . . . . .
132
System Battery .
. . . . . . . . . . .
132
. . . . . . . . . . . . . . . . . . . . .
134
Replacing the System Battery
SAS Backplane
Removing the SAS Backplane
. . . . . . . . . . .
134
Installing the SAS Backplane
. . . . . . . . . . .
136
. . . . . . . . . . . . . . . .
136
Power Distribution Board
Removing the Power Distribution Board .
. . . . .
136
Replacing the Power Distribution Board .
. . . . .
139
. . . . . . . . . . . . . . . .
140
Control Panel Assembly .
Contents
7
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Removing the Control Panel
Display Module . . . . . . .
. . . . . . . . . . .
140
Installing the Control Panel
Display Module . . . . . . .
. . . . . . . . . . .
141
Removing the Control Panel Board .
. . . . . . .
143
. . . . . . . .
144
. . . . . . . . . . . . . . . .
144
Installing the Control Panel Board
System Board Assembly
. . . . .
145
. . . . . .
148
. . . . . . . .
151
. . . . . . . .
151
Removing the System Board Assembly .
Installing the System Board Assembly
4
Troubleshooting Your System
Safety First—For You and Your System
Troubleshooting System Startup Failure .
. . . . . . .
151
Troubleshooting External Connections
. . . . . . . .
151
Troubleshooting the Video Subsystem .
. . . . . . . .
152
. . . . . . . . . . . .
152
Troubleshooting a USB Device
Troubleshooting a Serial I/O Device .
Troubleshooting a NIC
. . . . . . . . .
153
. . . . . . . . . . . . . . . . .
153
Troubleshooting a Wet System.
. . . . . . . . . . . .
Troubleshooting a Damaged System .
. . . . . . . . .
155
Troubleshooting the System Battery .
. . . . . . . . .
156
. . . . . . . . . . .
157
Troubleshooting Power Supplies
Troubleshooting System Cooling Problems
Troubleshooting a Fan
. . . . . .
157
. . . . . . . . . . . . . .
158
Troubleshooting System Memory
8
Contents
154
. . . . . . . . . . .
159
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Troubleshooting an Internal USB Key .
Troubleshooting an SD Card .
. . . . . . . . .
162
. . . . . . . . . . . . . .
163
. . . . . . . . . . .
164
. . . . . . . . . . . . . .
165
Troubleshooting an Optical Drive .
Troubleshooting a Hard Drive
. . . . . . . . .
166
. . . . . . . . . . .
167
. . . . . . . . . . . .
168
Troubleshooting a Storage Controller .
Troubleshooting Expansion Cards .
Troubleshooting the Processors .
5
Running the System Diagnostics .
Using Online Diagnostics
. . . . .
171
. . . . . . . . . . . . . . . .
Embedded System Diagnostics Features
. . .
172
. . . . . .
172
. . . . . . . . . .
172
. . . . . . . . . . . . .
173
Running the Embedded System Diagnostics
System Diagnostics Testing Options
Using the Custom Test Options
171
. . . . . . . .
When to Use the Embedded System Diagnostics .
Selecting Devices for Testing
. . . . . . . . . . .
173
Selecting Diagnostics Options
. . . . . . . . . . .
173
Viewing Information and Results .
6
171
Jumpers and Connectors
System Board Jumper
173
. . . . . . . . .
. . . . . . . . . . .
175
. . . . . . . . . . . . . . . . . .
System Board Connectors .
. . . . . . . . . . . . . . .
SAS Backplane Board Connectors
. . . . . . . . . . .
Contents
175
176
179
9
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Power Distribution Board Connectors.
. . . . . . . .
Expansion-Card Riser-Board Components and
PCIe Buses . . . . . . . . . . . . . . . . . . .
. . . .
181
. . . . . . . . . . .
183
. . . . . . . . . . . . . . . . . . . . .
185
Disabling a Forgotten Password.
7
Getting Help .
Contacting Dell .
Index
10
180
. . . . . . . . . . . . . . . . . . . .
185
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
187
Contents
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1
About Your System
Accessing System Features During Startup
The following keystrokes provide access to system features during startup.
Keystroke
Description
<F2>
Enters the System Setup program. See "Using the System Setup
Program and UEFI Boot Manager" on page 53.
<F10>
Enters System Services, which opens the Lifecycle Controller. The
Lifecycle Controller allows you to access utilities such as embedded
system diagnostics. For more information, see the Lifecycle Controller
documentation at support.dell.com/manuals.
<F11>
Enters the BIOS Boot Manager or the UEFI Boot Manager,
depending on the system's boot configuration. See "Using the System
Setup Program and UEFI Boot Manager" on page 53.
<F12>
Starts PXE boot.
<Ctrl><E> Enters the iDRAC Configuration Utility, which allows access to the
System Event Log (SEL) and configuration of remote access to the
system. For more information, see the iDRAC user documentation at
support.dell.com/manuals.
<Ctrl><C> Enters the SAS Configuration Utility. For more information, see the
SAS adapter documentation at support.dell.com/manuals.
<Ctrl><R> Enters the PERC configuration utility. For more information, see the
PERC card documentation at support.dell.com/manuals.
<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more
information, see the documentation for your integrated NIC at
support.dell.com/manuals.
About Your System
11
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Front-Panel Features and Indicators
Figure 1-1. Front-Panel Features and Indicators
1
2
3 4 5 6
Item
Indicator, Button, or
Connector
1
Power-on indicator,
power button
7 8
Icon
9
10
Description
The power-on indicator lights when the
system power is on.
The power button controls the DC
power supply output to the system.
When the system bezel is installed, the
power button is not accessible.
NOTE: When powering on the system, the
video monitor can take from several
seconds to over two minutes to display an
image, depending on the amount of
memory installed in the system.
NOTE: On ACPI-compliant operating
systems, turning off the system using the
power button causes the system to
perform a graceful shutdown before
power to the system is turned off.
12
About Your System
book.book Page 13 Wednesday, December 18, 2013 2:48 PM
Item
Indicator, Button, or
Connector
2
NMI button
Icon
Description
Used to troubleshoot software and
device driver errors when using certain
operating systems. This button can be
pressed using the end of a paper clip.
Use this button only if directed to do so
by qualified support personnel or by the
operating system's documentation.
3
USB connectors (2)
Connect USB devices to the system. The
ports are USB 2.0-compliant.
4
Video connector
Connects a monitor to the system.
5
System identification
panel
A slide-out panel for system information
including the Express Service Tag,
embedded NIC MAC address, and
iDRAC6 Enterprise card MAC address.
Space is provided for an additional label.
6
LCD menu buttons
Allows you to navigate the control panel
LCD menu.
7
LCD panel
Provides system ID, status information,
and system error messages.
The LCD lights blue during normal
system operation. The LCD lights
amber when the system needs attention,
and the LCD panel displays an error
code followed by descriptive text.
NOTE: If the system is connected to AC
power and an error has been detected,
the LCD lights amber regardless of
whether the system has been powered on.
8
System identification
button
The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the LCD
panel on the front and the system status
indicator on the back blink until one of
the buttons is pushed again.
About Your System
13
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Item
Indicator, Button, or
Connector
9
Optical drive
(optional)
Icon
Description
One optional slim-line SATA
DVD-ROM drive or DVD-RW drive.
NOTE: DVD devices are data only.
10
Hard drives
Up to six 2.5 inch, external hotswappable SAS, SATA, or SSD hard
drives.
LCD Panel Features
The system's LCD panel provides system information and status and error
messages to signify when the system is operating correctly or when the system
needs attention. See "LCD Status Messages" on page 22 for information
about specific status codes.
The LCD backlight lights blue during normal operating conditions and lights
amber to indicate an error condition. When the system is in standby mode,
the LCD backlight is off and can be turned on by pressing the Left, Select, or
Right button on the LCD panel. The LCD backlight remains off if LCD
messaging is turned off through the iDRAC6 utility, the LCD panel, or other
tools.
Figure 1-2. LCD Panel Features
1
14
About Your System
2
3
4
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Item
Buttons
Description
1
Left
Moves the cursor back in one-step increments.
2
Select
Selects the menu item highlighted by the
cursor.
3
Right
Moves the cursor forward in one-step
increments.
During message scrolling:
• Press once to increase scrolling speed.
• Press again to stop.
• Press again to return to default scrolling
speed.
• Press again to repeat the cycle.
4
System identification
Turns the system ID mode on (LCD panel
flashes blue) and off.
Press quickly to toggle the system ID on and
off. If the system hangs during POST, press and
hold the system ID button for more than 5
seconds to enter BIOS Progress mode.
Home Screen
The Home screen displays user-configurable information about the system.
This screen is displayed during normal system operation when there are no
status messages or errors present. When the system is in standby mode, the
LCD backlight turns off after 5 minutes of inactivity if there are no error
messages. Press one of the three navigation buttons (Select, Left, or Right) to
view the Home screen.
To navigate to the Home screen from another menu, continue to select the
up arrow until the Home icon
is displayed, and then select the Home
icon.
From the Home screen, press the Select button to enter the main menu. See
the following tables for information on the Setup and View submenus.
About Your System
15
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Setup Menu
NOTE: When you select an option in the Setup menu, you must confirm the option
before proceeding to the next action.
Option
Description
DRAC
Select DHCP or Static IP to configure the network
mode. If Static IP is selected, the available fields are IP,
Subnet (Sub), and Gateway (Gtw). Select Setup DNS
to enable DNS and to view and set the IP addresses of
DNS servers. Two separate DNS entries are available so
that a primary and secondary DNS server may be
configured.
Set error
Select SEL to display LCD error messages in a format
that matches the IPMI description in the SEL. This can
be useful when trying to match an LCD message with
an SEL entry.
Select Simple to display LCD error messages in a
simplified user-friendly format. See "LCD Status
Messages" on page 22 for a list of messages in this
format.
Set home
16
Select the default information to be displayed on the
LCD Home screen. See "View Menu" on page 17 to see
the options and option items that can be displayed by
default on the Home screen.
About Your System
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View Menu
Option
Description
DRAC IP
Displays the IPv4 or IPv6 addresses for the iDRAC6.
Addresses include DNS (Primary and Secondary),
Gateway, IP, and Subnet (IPv6 does not have Subnet).
MAC
Displays the MAC addresses for DRAC, iSCSIn, or
NETn.
Name
Displays the name of the Host, Model, or User String
for the system.
Number
Displays the Asset tag or the Service tag for the system.
Power
Displays the power output of the system in BTU/hr or
Watts. The display format can be configured in the Set
home submenu of the Setup menu. See "Setup Menu"
on page 16.
Temperature
Displays the temperature of the system in Celsius or
Fahrenheit. The display format can be configured in the
Set home submenu of the Setup menu. See "Setup
Menu" on page 16.
Hard-Drive Indicator Patterns
1
2
1
hard-drive status indicator (green
and amber)
2
hard-drive activity indicator (green)
About Your System
17
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Drive-Status Indicator Pattern (RAID Only) Condition
Blinks green two times per second
Identify drive/preparing for removal
Off
Drive ready for insertion or removal
NOTE: The drive status indicator remains
off until all hard drives are initialized after
system power is applied. Drives are not
ready for insertion or removal during this
time.
Blinks green, amber, and off
Drive predicted failure
Blinks amber four times per second
Drive failed
Blinks green slowly
Drive rebuilding
Steady green
Drive online
Blinks green 3 seconds, amber
3 seconds, and off 6 seconds.
Rebuild aborted
Back-Panel Features and Indicators
Figure 1-3. Back-Panel Features and Indicators
1
16
18
2
15 14
About Your System
3
4
13
12
5
7
6
11
10 9
8
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Item
Indicator, Button, or
Connector
Icon
Description
1
PCIe slot 1
PCI Express (Generation 2) x8 link
expansion slot (24.13 cm [9.5"] length).
2
PCIe slot 2
PCI Express (Generation 2) x4 link
expansion slot (low-profile 24.13 cm
[9.5"] maximum length, with a standard
height bracket).
3
PCIe slot 3
PCI Express (Generation 2) x8 link
expansion slot (low-profile 24.13 cm
[9.5"] length).
4
PCIe slot 4
PCI Express (Generation 2) x8 link
expansion slot (low-profile 24.13 cm
[9.5"] length).
5
PCIe slot 5
PCI Express (Generation 2) x8 link
expansion slot (24.13 cm [9.5"] length).
6
PCIe slot 6
PCI Express (Generation 2) x8 link
expansion slot (24.13 cm [9.5"] length).
7
Power supplies (2)
1100 W power supplies.
8
System identification
button
The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the LCD
panel on the front and the system status
indicator on the back blink until one of
the buttons is pushed again.
9
System status
indicator
Lights blue during normal system
operation.
Lights amber when the system needs
attention due to a problem.
10
System identification
connector
Connects the optional system status
indicator assembly through the optional
cable management arm.
11
Ethernet connectors
(4)
Integrated 10/100/1000 NIC connectors.
About Your System
19
book.book Page 20 Wednesday, December 18, 2013 2:48 PM
Item
Indicator, Button, or
Connector
Icon
Description
12
USB connectors (4)
Connect USB devices to the system. The
ports are USB 2.0-compliant.
13
Video connector
Connects a monitor to the system.
14
Serial connector
Connects a serial device to the system.
15
VFlash media slot
(optional)
Connects an external SD memory card
for the optional iDRAC6 Enterprise
card.
16
iDRAC6 Enterprise
port (optional)
Dedicated management port for the
optional iDRAC6 Enterprise card.
Guidelines for Connecting External Devices
•
Turn off power to the system and external devices before attaching a new
external device. Turn on any external devices before turning on the system
(unless the documentation for the device specifies otherwise).
•
Ensure that the appropriate driver for the attached device has been
installed on the system.
•
If it is necessary to enable ports on your system, see "Using the System
Setup Program and UEFI Boot Manager" on page 53.
NIC Indicator Codes
1
1
20
link indicator
About Your System
2
2
activity indicator
book.book Page 21 Wednesday, December 18, 2013 2:48 PM
Indicator
Indicator Code
Link and activity
indicators are off
The NIC is not connected to the network.
Link indicator is green
The NIC is connected to a valid network link at
1000 Mbps.
Link indicator is amber
The NIC is connected to a valid network link at 10 or
100 Mbps.
Activity indicator is
green blinking
Network data is being sent or received.
Power Indicator Codes
The power supplies have indicators that show whether power is present or
whether a power fault has occurred.
•
Not lit—AC power is not connected.
•
Green—In standby mode, a green light indicates that a valid AC source is
connected to the power supply and that the power supply is operational.
When the system is on, a green light also indicates that the power supply is
providing DC power to the system.
•
Amber—Indicates a problem with the power supply.
About Your System
21
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Figure 1-4. Power Supply Status Indicator
1
1
power supply status indicator
LCD Status Messages
The LCD messages consist of brief text messages that refer to events recorded
in the System Event Log (SEL). For information on the SEL and configuring
system management settings, see the systems management software
documentation.
NOTE: If your system fails to boot, press the System ID button for at least 5 seconds
until an error code appears on the LCD. Record the code, then see "Getting Help" on
page 185.
Viewing Status Messages
If a system error occurs, the LCD screen turns amber. Press the Select button
to view the list of errors or status messages. Press the left and right buttons to
highlight an error number, and press Select to view the error.
22
About Your System
book.book Page 23 Wednesday, December 18, 2013 2:48 PM
Removing LCD Status Messages
For faults associated with sensors, such as temperature, voltage, fans, and so
on, the LCD message is automatically removed when that sensor returns to a
normal state. For other faults, you must take action to remove the message
from the display:
•
Clear the SEL—You can perform this task remotely, but you will lose the
event history for the system.
•
Power cycle—Turn off the system and disconnect it from the electrical
outlet; wait approximately 10 seconds, reconnect the power cable, and
restart the system.
NOTE: The following LCD status messages are displayed in the Simple format. See
"Setup Menu" on page 16 to select the format in which the messages are displayed.
Table 1-1. LCD Status Messages
Code
Text
Causes
Corrective Actions
E1000 Failsafe
voltage
error.
Contact
support.
Check the system event log Remove AC power to the
for critical failure events.
system for 10 seconds and
restart the system.
E1114 Ambient Temp
exceeds
allowed
range.
Ambient temperature
reached a point outside the
allowed range.
See "Troubleshooting
System Cooling
Problems" on page 157.
E1116 Memory
disabled,
temp above
range. Power
cycle AC.
Memory exceeded allowable
temperature and has been
disabled to prevent damage
to the components.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
See "Troubleshooting
System Cooling
Problems" on page 157. If
the problem persists, see
"Getting Help" on
page 185.
About Your System
23
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Code
Text
Causes
Corrective Actions
E1119 Chipset #
temp out of
range. Check
motherboard
heatsinks.
Chipset temperature
reached a point outside the
allowed range.
See "Troubleshooting
System Cooling
Problems" on page 157.
E1210 Motherboard
battery
failure.
Check
battery.
CMOS battery is missing or See "Troubleshooting the
the voltage is outside the
System Battery" on
allowable range.
page 156.
E1211 RAID
Controller
battery
failure.
Check
battery.
RAID battery is either
missing, bad, or unable to
recharge due to thermal
issues.
Reseat the RAID battery
connector. See "Internal
Dual SD Module
(Optional)" on page 123
and "Troubleshooting
System Cooling
Problems" on page 157.
E1216 3.3V
Regulator
failure.
Reseat PCIe
cards.
3.3 V voltage regulator
failed.
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 166.
E1219 Disk
Backplane
power
failure.
Check BP
power cable.
Storage backplane voltage
regulator failed.
Remove and reconnect
the backplane power
cable.
If the problem persists,
see "Getting Help" on
page 185.
E122C CPU Power
Fault. Power
cycle AC.
A power fault was detected
when powering up the
processor(s).
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
24
About Your System
book.book Page 25 Wednesday, December 18, 2013 2:48 PM
Code
Text
Causes
Corrective Actions
E122D Memory
One of the memory voltage
Regulator #
regulators failed.
Failed.
Reseat DIMMs.
Reseat the memory
modules. See
"Troubleshooting System
Memory" on page 159.
E122E On-board
regulator
failed. Call
support.
One of the on-board voltage Remove AC power to the
regulators failed.
system for 10 seconds and
restart the system.
E1243 CPU # VCORE
Regulator
failure.
Contact
Support.
Processor voltage regulator
failed.
E1310 Fan ## RPM
exceeding
range. Check
fan.
RPM of specified fan is
outside the intended
operating range.
See "Troubleshooting
System Cooling
Problems" on page 157.
E1313 Fan
redundancy
lost. Check
fans.
The system is no longer fan
redundant. Another fan
failure would put the system
at risk of over-heating.
Check LCD for additional
scrolling messages. See
"Troubleshooting a Fan"
on page 158.
If the problem persists,
see "Getting Help" on
page 185.
If the problem persists,
see "Getting Help" on
page 185.
E1314 Critical
All fans have been removed
system
from the system.
cooling loss.
Check fans.
E1410 System Fatal
Error
detected.
Reseat the processor. See
"Troubleshooting the
Processors" on page 168.
A fatal system error
detected.
Ensure that the fans are
properly installed. See
"Troubleshooting a Fan"
on page 158.
Check LCD for additional
scrolling messages.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
About Your System
25
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Code
Text
Causes
Corrective Actions
E1414 CPU # temp
Specified processor is out of
exceeding
acceptable temperature
range. Check range.
CPU heatsink.
Ensure that the processor
heat sinks are properly
installed. See
"Troubleshooting the
Processors" on page 168
and "Troubleshooting
System Cooling
Problems" on page 157.
Specified processor is
missing or bad and the
system is in an unsupported
configuration.
Ensure that the specified
processor is properly
installed. See
"Troubleshooting the
Processors" on page 168.
E1418 CPU # not
detected.
Check CPU is
seated
properly.
E141C Unsupported
Processors are in an
CPU
unsupported configuration.
configuration
. Check CPU
or BIOS
revision.
E141F CPU #
protocol
error. Power
cycle AC.
The system BIOS reported a Remove AC power to the
processor protocol error.
system for 10 seconds and
restart the system.
E1420 CPU Bus
The system BIOS reported a
parity error. processor bus parity error.
Power cycle
AC.
26
About Your System
Ensure that your
processors match and
conform to the type
described in the processor
technical specifications
outlined in your system’s
Getting Started Guide.
If the problem persists,
see "Getting Help" on
page 185.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
book.book Page 27 Wednesday, December 18, 2013 2:48 PM
Code
Text
Causes
Corrective Actions
E1421 CPU #
The system BIOS reported a
initialization processor initialization error.
error. Power
cycle AC.
Remove AC power to the
system for 10 seconds and
restart the system.
E1422 CPU # machine The system BIOS reported a
check error. machine check error.
Power cycle
AC.
Remove AC power to the
system for 10 seconds and
restart the system.
E1610 Power Supply
# (#### W)
missing.
Check power
supply.
Specified power supply
removed or is missing from
the system.
E1614 Power Supply Specified power supply
# (#### W)
failed.
error. Check
power supply.
If the problem persists,
see "Getting Help" on
page 185.
If the problem persists,
see "Getting Help" on
page 185.
See "Troubleshooting
Power Supplies" on
page 157.
See "Troubleshooting
Power Supplies" on
page 157.
E1618 Predictive
failure on
Power Supply
# (#### W).
Check PSU.
A power supply fan failure, See "Troubleshooting
an over-temperature
Power Supplies" on
condition, or power supply page 157.
communication error caused
the predictive warning of an
impending power supply
failure.
E161C Power Supply
# (#### W)
lost AC
power. Check
PSU cables.
Specified power supply is
installed but lost its AC
input.
Check the AC power
source for the specified
power supply. If the
problem persists, see
"Troubleshooting Power
Supplies" on page 157.
About Your System
27
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Code
Text
Causes
E1620 Power Supply Specified power supply's AC
# (#### W) AC input is outside the
power error. allowable range.
Check PSU
cables.
Corrective Actions
Check the AC power
source for the specified
power supply. If the
problem persists, see
"Troubleshooting Power
Supplies" on page 157.
E1624 Lost power
supply
redundancy.
Check PSU
cables.
The power supply subsystem See "Troubleshooting
is no longer redundant. If
Power Supplies" on
the remaining power supply page 157.
fails, the system will shut
down.
E1629 Power
required >
PSU wattage.
Check PSU and
config.
The system configuration
requires more power than
the power supplies can
provide, even with
throttling.
Turn off power to the
system, check if adequate
power is supplied to the
system. See the Getting
Started Guide for
information on the
System power
requirements.
E1631 System power
draw exceeded
threshold.
Contact
support.
Processor and memory
throttling is not sufficient to
keep system power
consumption below the
maximum safe level with
the current power supply
configuration.
Remove AC power to the
system for 10 seconds and
restart the system.
E1632 FailSafe
event.
Contact
support.
The processors and memory
have been throttled to keep
system power consumption
below the maximum safe
level with current power
supply configuration.
Remove AC power to the
system for 10 seconds and
restart the system.
28
About Your System
If the problem persists,
see "Getting Help" on
page 185.
If the problem persists,
see "Getting Help" on
page 185.
book.book Page 29 Wednesday, December 18, 2013 2:48 PM
Code
Text
E1710 I/O channel
check error.
Review &
clear SEL.
Causes
Corrective Actions
The system BIOS reported
an I/O channel check.
Check the SEL for more
information and then
clear the SEL. Remove
AC power to the system
for 10 seconds and restart
the system.
If the problem persists,
see "Getting Help" on
page 185.
E1711 PCI parity
error on Bus
## Device ##
Function ##.
PCI parity
error on Slot
#. Review &
clear SEL.
E1712 PCI system
error on Bus
## Device ##
Function ##.
PCI system
error on Slot
#. Review &
clear SEL.
The system BIOS reported a
PCI parity error on a
component that resides in
PCI configuration space at
bus ##, device ##,
function ##.
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 166.
The system BIOS reported a
PCI parity error on a
component that resides in
the specified slot.
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 166.
The system BIOS reported a
PCI system error on a
component that resides in
PCI configuration space at
bus ##, device ##,
function ##.
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 166.
The system BIOS reported a
PCI system error on a
component that resides in
the specified slot.
Remove and reseat the
expansion-card riser that
provides the specified slot.
See "Expansion Cards and
Expansion-Card Risers"
on page 107. If the
problem persists, the riser
card or system board is
faulty. See "Getting Help"
on page 185.
About Your System
29
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Code
Text
Causes
E1714 Unknown
The system BIOS
error. Review determined there has been
& clear SEL. an error in the system, but is
unable to determine its
origin.
Corrective Actions
Check the SEL for more
information and then
clear the SEL. Remove
AC power to the system
for 10 seconds and restart
the system.
If the problem persists,
see "Getting Help" on
page 185.
E1715 Fatal I/O
The system BIOS
Check the SEL for more
Error. Review determined there has been a information, and then
& clear SEL. fatal error in the system.
clear the SEL. Remove
AC power to the system
for 10 seconds, and restart
the system.
If the problem persists,
see "Getting Help" on
page 185.
E1716 Chipset IERR
Bus ## Dev ##
Function ##.
Review &
clear SEL.
The system BIOS reported a
chipset internal error that
resides in bus ##, device
##, function ##.
Check the SEL for more
information, and then
clear the SEL. Remove
AC power to the system
for 10 seconds, and restart
the system.
If the problem persists,
see "Getting Help" on
page 185.
E1717 CPU #
internal
error. Review
& clear SEL.
The system BIOS
determined that the
specified processor has had
an internal error.
Check the SEL for more
information, and then
clear the SEL. Remove
AC power to the system
for 10 seconds, and restart
the system.
If the problem persists,
see "Getting Help" on
page 185.
30
About Your System
book.book Page 31 Wednesday, December 18, 2013 2:48 PM
Code
Text
E171F PCIe fatal
error on Bus
## Device ##
Function ##.
PCIe fatal
error on Slot
#. Review &
clear SEL.
Causes
Corrective Actions
The system BIOS reported a
PCIe fatal error on a
component that resides in
PCI configuration space at
bus ##, device ##,
function ##.
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 166.
The system BIOS reported a
PCIe fatal error on a
component that resides in
the specified slot.
Remove and reseat the
expansion-card riser. See
"Expansion Cards and
Expansion-Card Risers"
on page 107. If the
problem persists, the riser
card or system board is
faulty. See "Getting Help"
on page 185.
E1810 Hard drive ## The specified hard drive
fault. Review experienced a fault.
& clear SEL.
See "Troubleshooting a
Hard Drive" on page 164.
E1812 Hard drive ## The specified hard drive is
removed.
removed from the system.
Check drive.
Information only.
E1A11 PCI Riser
hardware &
configuration
mismatch.
Reconfigure.
PCIe risers are not
configured correctly. Some
invalid configurations
prevent the system from
powering on.
E1A12 PCI Riser not One or both of the PCIe
detected.
risers are missing. This
Check Riser. prevents the system from
powering on.
Reinstall the expansioncard riser. See "Expansion
Cards and ExpansionCard Risers" on page 107.
If the problem persists,
the riser card or system
board is faulty. See
"Getting Help" on
page 185.
Reinstall the missing riser
card(s). See "Installing
Expansion-Card Riser 1"
on page 113 and
"Installing ExpansionCard Riser 2" on page 114.
About Your System
31
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Code
Text
Causes
Corrective Actions
E1813 Internal Dual The internal dual SD
SD Module
module card failed.
Card #
failed. Check
SD card.
Reseat the internal dual
SD module card.
E1814 Internal SD
The internal dual SD
Module Card # module card is writewriteprotected and cannot be
protected.
used.
Check SD
card.
Change the write-protect
switch setting on SD card.
E1815 Internal Dual The internal dual SD
module bootable media is
SD Module
no longer redundant.
redundancy
lost. Check
SD cards.
Reseat the internal dual
SD module card.
E1A14 SAS cable A
failure.
Check
connection.
SAS cable A is missing or
bad.
E1A15 SAS cable B
failure.
Check
connection.
SAS cable B is missing or
bad.
About Your System
If the problem persists,
see "Getting Help" on
page 185.
Reseat the cable. If the
problem persists, replace
the cable.
If the problem persists,
see "Getting Help" on
page 185.
E1A1D Control panel USB cable to the control
USB cable not panel is missing or bad.
detected.
Check cable.
32
If the problem persists,
see "Getting Help" on
page 185.
Reseat the cable. If the
problem persists, replace
the cable.
If the problem persists,
see "Getting Help" on
page 185
Reseat the cable. If the
problem persists, replace
the cable.
If the problem persists,
see "Getting Help" on
page 185.
book.book Page 33 Wednesday, December 18, 2013 2:48 PM
Code
Text
Causes
Corrective Actions
E2010 Memory not
detected.
Inspect
DIMMs.
No memory detected in the Install memory or reseat
system.
the memory modules. See
"Installing Memory
Modules" on page 97 or
"Troubleshooting System
Memory" on page 159.
E2011 Memory
configuration
failure.
Check DIMMs.
Memory detected, but is not See "Troubleshooting
configurable. Error detected System Memory" on
during memory
page 159.
configuration.
E2012 Memory
Memory configured, but is
configured
unusable.
but unusable.
Check DIMMs.
See "Troubleshooting
System Memory" on
page 159.
E2013 BIOS unable
The system BIOS failed to
to shadow
copy its flash image into
memory. Check memory.
DIMMs.
See "Troubleshooting
System Memory" on
page 159.
E2014 CMOS RAM
failure.
Power cycle
AC.
CMOS failure. CMOS RAM Remove AC power to the
not functioning properly.
system for 10 seconds and
restart the system.
E2015 DMA
Controller
failure.
Power cycle
AC.
DMA controller failure.
E2016 Interrupt
Controller
failure.
Power cycle
AC.
Interrupt controller failure.
If the problem persists,
see "Getting Help" on
page 185.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
About Your System
33
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Code
Text
Causes
E2017 Timer refresh Timer refresh failure.
failure.
Power cycle
AC.
E2018 Programmable
Timer error.
Power cycle
AC.
Programmable interval
timer error.
Corrective Actions
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
E2019 Parity error. Parity error.
Power cycle
AC.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
E201A SuperIO
failure.
Power cycle
AC.
SIO failure.
E201B Keyboard
controller
error. Power
cycle AC.
Keyboard controller failure.
If the problem persists,
see "Getting Help" on
page 185.
E201C SMI
System management
initialization interrupt (SMI)
failure.
initialization failure.
Power cycle
AC.
34
About Your System
Remove AC power to the
system for 10 seconds and
restart the system.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
book.book Page 35 Wednesday, December 18, 2013 2:48 PM
Code
Text
Causes
Corrective Actions
E201D Shutdown test BIOS shutdown test failure.
failure.
Power cycle
AC.
Remove AC power to the
system for 10 seconds and
restart the system.
E201E POST memory
BIOS POST memory test
test failure. failure.
Check DIMMs.
See "Troubleshooting
System Memory" on
page 159.
If the problem persists,
see "Getting Help" on
page 185.
If the problem persists,
see "Getting Help" on
page 185.
E2020 CPU
Processor configuration
configuration failure.
failure.
Check screen
message.
Check screen for specific
error messages. See
"Troubleshooting the
Processors" on page 168.
Incorrect memory
E2021 Incorrect
memory
configuration.
configuration.
Review User
Guide.
Check screen for specific
error messages. See
"Troubleshooting System
Memory" on page 159.
E2022 General
failure
during POST.
Check screen
message.
General failure after video.
E2026 Memory
Invalid memory
initialization configuration.
error.
Contact
support.
Check screen for specific
error messages.
Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines"
on page 93. See "Getting
Help" on page 185.
About Your System
35
book.book Page 36 Wednesday, December 18, 2013 2:48 PM
Code
Text
Causes
Corrective Actions
E2110 Multibit
The memory module in slot
Error on DIMM "##" has had a multi-bit
##. Reseat
error (MBE).
DIMM.
Reseat the memory
module in its socket.
E2111 SBE log
disabled on
DIMM ##.
Reseat DIMM.
The system BIOS disabled
memory single-bit error
(SBE) logging and will not
log any more SBEs until the
system is rebooted. "##"
represents the memory
module implicated by the
BIOS.
Reseat the memory
module in its socket.
E2112 Memory spared
on Card x
DIMM ##.
Power cycle
AC.
The system BIOS spared the
memory because it
determined that the
memory has too many
errors.
Remove AC power to the
system for 10 seconds and
restart the system.
I1910 Intrusion
System cover removed.
detected.
Check chassis
cover.
If the problem persists,
see "Troubleshooting
System Memory" on
page 159.
If the problem persists,
see "Troubleshooting
System Memory" on
page 159.
If the problem persists,
see "Troubleshooting
System Memory" on
page 159.
Replace the chassis cover
or ensure the chassis cover
is properly installed. See
"Closing the System" on
page 77.
I1911 LCD Log Full.
Check SEL to
review all
Errors.
LCD overflow message. A
maximum of ten error
messages can display
sequentially on the LCD.
The eleventh message
instructs the user to check
the SEL for details on the
events.
Check the SEL for details
on the events.
I1912 SEL full.
Review &
clear log.
The SEL is full of events
and is unable to log any
more.
Check the SEL for more
information and then
clear the SEL.
36
About Your System
Remove AC power to the
system for 10 seconds or
clear the SEL.
book.book Page 37 Wednesday, December 18, 2013 2:48 PM
Code
Text
Causes
Corrective Actions
W1100 CPU VCORE
Regulator
temp
exceeding
range. Check
fans.
The regulator temperature
reached a point outside the
allowed range.
See "Troubleshooting
System Cooling
Problems" on page 157. If
the problem persists, see
"Getting Help" on
page 185.
W1102 Mem Voltage
Regulator
temp
exceeding
range. Check
fans
The regulator temperature
reached a point outside the
allowed range.
See "Troubleshooting
System Cooling
Problems" on page 157. If
the problem persists, see
"Getting Help" on
page 185.
W1228 RAID
Controller
battery
capacity <
24hr.
Warns predictively that the
RAID battery has less than
24 hours of charge left.
Allow RAID battery to
charge to greater than 24
hours of sustained charge.
W1630 Power supply
redundancy
degraded.
Check PSU
cables.
The power supply subsystem Reseat the power supplies.
is no longer fully redundant. See "Troubleshooting
Power Supplies" on
page 157.
If problem persists,
replace the RAID battery.
See "Internal Dual SD
Module (Optional)" on
page 123.
If the problem persists,
see "Getting Help" on
page 185.
NOTE: For the full name of an abbreviation or acronym used in this table, see the
Glossary at support.dell.com/manuals.
About Your System
37
book.book Page 38 Wednesday, December 18, 2013 2:48 PM
System Messages
System messages appear on the screen to notify you of a possible problem
with the system.
NOTE: If you receive a system message not listed in the table, check the
documentation for the application that is running when the message appears or the
operating system's documentation for an explanation of the message and
recommended action.
Table 1-2.
System Messages
Message
Causes
Corrective Actions
Alert! iDRAC6 not The iDRAC6 is not
Wait for the system to
responding.
responding to BIOS
reboot.
Rebooting.
communication either
because it is not functioning
properly or has not
completed initialization. The
system will reboot.
Alert! iDRAC6 not
responding.
Power required
may exceed PSU
wattage.
The iDRAC6 has stopped
responding.
The iDRAC6 was remotely
reset while the system was
booting.
Alert!
After AC recovery, the
Continuing
iDRAC6 takes longer than
system boot
normal to boot.
accepts the risk
that system may
power down
without warning.
38
About Your System
Remove AC power to the
system for 10 seconds and
restart the system.
book.book Page 39 Wednesday, December 18, 2013 2:48 PM
Message
Causes
Corrective Actions
Alert! Node
Interleaving
disabled! Memory
configuration
does not support
Node
Interleaving.
The memory configuration
has changed (for example, a
memory module has failed)
so that node interleaving
cannot be supported. The
system will run but without
node interleaving.
Ensure that the memory
modules are installed in a
configuration that supports
node interleaving. Check
other system messages for
additional information for
possible causes. For memory
configuration information,
see "General Memory
Module Installation
Guidelines" on page 93. If
the problem persists, see
"Troubleshooting System
Memory" on page 159.
Alert! Power
required exceeds
PSU wattage.
Check PSU and
system
configuration.
The system configuration of
processor(s), memory
modules, and expansion
cards may not be supported
by the power supplies.
If any system components
were just upgraded, return
the system to the previous
configuration. If the system
boots without this warning,
then the replaced
component(s) are not
supported with this power
supply. If Energy Smart
power supplies are installed,
replace them with the High
Output power supplies to use
the components. See "Power
Supplies" on page 85.
Redundant memory was
enabled in the system setup
program, but the current
configuration does not
support redundant memory.
A memory module may be
faulty.
Check the memory modules
for failure. See
"Troubleshooting System
Memory" on page 159. Reset
the memory setting, if
appropriate. See "Using the
System Setup Program and
UEFI Boot Manager" on
page 53.
Alert!
Continuing
system boot
accepts the risk
that system may
power down
without warning.
Alert! Redundant
memory disabled!
Memory
configuration
does not support
redundant
memory.
About Your System
39
book.book Page 40 Wednesday, December 18, 2013 2:48 PM
Message
Causes
Alert! System
fatal error
during previous
boot.
An error caused the system to Check other system
reboot.
messages for additional
information for possible
causes.
BIOS
MANUFACTURING
MODE detected.
MANUFACTURING
MODE will be
cleared before
the next boot.
System reboot
required for
normal
operation.
System is in manufacturing
mode.
Reboot to take the system
out of manufacturing mode.
BIOS Update
Attempt Failed!
Remote BIOS update
attempt failed.
Retry the BIOS update. If
the problem persists, see
"Getting Help" on page 185.
Caution!
NVRAM_CLR jumper
is installed on
system board.
Move the NVRAM_CLR
NVRAM_CLR jumper is
installed in the clear setting. jumper to the default
CMOS has been cleared.
position (pins 3 and 5). See
Figure 6-1 for jumper
location. Restart the system
and re-enter the BIOS
settings. See "Using the
System Setup Program and
UEFI Boot Manager" on
page 53.
CPU set to
minimum
frequency.
The processor speed may be
intentionally set lower for
power conservation.
40
About Your System
Corrective Actions
If not an intentional setting,
check any other system
messages for possible causes.
book.book Page 41 Wednesday, December 18, 2013 2:48 PM
Message
Causes
CPUs with
different cache
sizes detected.
Mismatched processors have Ensure that all processors
been installed in the system. have the same cache size,
number of cores, and power
rating. Ensure that the
processors are properly
installed. See "Processors" on
page 125.
CPUs with
different core
sizes detected!
System halted.
Corrective Actions
CPUs with
different power
rating detected!
System halted.
Current boot mode
is set to UEFI.
Please ensure
compatible
bootable media is
available. Use
the system setup
program to change
the boot mode as
needed.
The system failed to boot
because UEFI boot mode is
enabled in BIOS and the
boot operating system is nonUEFI.
Decreasing
available
memory.
Faulty or improperly installed Reseat the memory modules.
memory modules.
See "Troubleshooting System
Memory" on page 159.
Embedded NICx and
NICy:
OS NIC=<ENABLED
|DISABLED>,
Management
Shared NIC=
<ENABLED
|DISABLED>
The operating system NIC
interface is set in BIOS. The
Management Shared NIC
interface is set in
management tools.
Ensure that the boot mode is
set correctly and that the
proper bootable media is
available. See "Using the
System Setup Program and
UEFI Boot Manager" on
page 53.
Check the system
management software or the
System Setup program for
NIC settings. If a problem is
indicated, see
"Troubleshooting a NIC" on
page 153.
About Your System
41
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Message
Causes
Corrective Actions
Error 8602 Auxiliary Device
Failure. Verify
that mouse and
keyboard are
securely
attached to
correct
connectors.
Mouse or keyboard cable is
loose or improperly
connected.
Reseat the mouse or
keyboard cable.
Defective mouse or keyboard. Ensure that the mouse or
keyboard is operational. See
"Troubleshooting a USB
Device" on page 152.
Gate A20 failure. Faulty keyboard controller;
faulty system board.
See "Getting Help" on
page 185.
General failure. The operating system is
unable to carry out the
command.
This message is usually
followed by specific
information. Note the
information, and take the
appropriate action to resolve
the problem.
Invalid
configuration
information please run SETUP
program.
An invalid system
configuration caused a
system halt.
Run the System Setup
program and review the
current settings. See "Using
the System Setup Program
and UEFI Boot Manager" on
page 53.
Invalid PCIe card
found in the
Internal_Storage
slot!
The system halted because
an invalid PCIe expansion
card is installed in the
dedicated storage controller
slot.
Remove the PCIe expansion
card and install the
integrated storage controller
in the dedicated slot. See
"VFlash Media (Optional)"
on page 122.
Keyboard
controller
failure.
Faulty keyboard controller;
faulty system board.
See "Getting Help" on
page 185.
Keyboard data
line failure.
Keyboard cable connector is Reseat the keyboard cable. If
improperly connected or the the problem persists, see
keyboard is defective.
"Troubleshooting a USB
Device" on page 152.
Keyboard stuck
key failure.
42
About Your System
book.book Page 43 Wednesday, December 18, 2013 2:48 PM
Message
Causes
Corrective Actions
Keyboard fuse has Overcurrent detected at the
failed.
keyboard connector.
See "Getting Help" on
page 185.
Local keyboard
The USB ports are disabled
may not work
in the system BIOS.
because all user
accessible USB
ports are
disabled. If
operating
locally, power
cycle the system
and enter system
setup program to
change settings.
Power down and restart the
system using the power
button, and then enter the
System Setup program to
enable the USB port(s). See
"Entering the System Setup
Program" on page 54.
Manufacturing
mode detected.
System is in manufacturing
mode.
Reboot to take the system
out of manufacturing mode.
Memory tests
terminated by
keystroke.
POST memory test was
terminated by pressing the
spacebar.
Information only.
No boot device
available.
Faulty or missing optical
drive subsystem, hard drive,
or hard-drive subsystem, or
non-bootable USB key
installed.
Use a bootable USB key, CD,
or hard drive. If the problem
persists, see
"Troubleshooting an Internal
USB Key" on page 161,
"Troubleshooting a USB
Device" on page 152,
"Troubleshooting an Optical
Drive" on page 163, and
"Troubleshooting a Hard
Drive" on page 164. See
"Using the System Setup
Program and UEFI Boot
Manager" on page 53 for
information on setting the
order of boot devices.
About Your System
43
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Message
Causes
No boot sector on Incorrect configuration
hard drive.
settings in System Setup
program, or no operating
system on hard drive.
Corrective Actions
Check the hard-drive
configuration settings in the
System Setup program. See
"Using the System Setup
Program and UEFI Boot
Manager" on page 53. If
necessary, install the
operating system on your
hard drive. See your
operating system
documentation.
No timer tick
interrupt.
Faulty system board.
See "Getting Help" on
page 185.
PCI BIOS failed
to install.
PCIe device BIOS (Option
ROM) checksum failure
detected during shadowing.
Reseat the expansion card(s).
Ensure that all appropriate
cables are securely connected
to the expansion card(s). If
the problem persists, see
"Troubleshooting Expansion
Cards" on page 166.
Cables to expansion card(s)
loose; faulty or improperly
installed expansion card(s).
PCIe Training
Faulty or improperly installed
Error: Expected
PCIe card in the specified
Link Width is x, slot.
Actual Link Width
is y.
Plug & Play
Configuration
Error.
44
Error encountered in
initializing PCIe device;
faulty system board.
About Your System
Reseat the PCIe card in the
specified slot number. See
"Troubleshooting Expansion
Cards" on page 166. If the
problem persists, see
"Getting Help" on page 185.
Install the NVRAM_CLR
jumper in the clear position
(pins 1 and 3) and reboot the
system. See Figure 6-1 for
jumper location. If the
problem persists, see
"Troubleshooting Expansion
Cards" on page 166.
book.book Page 45 Wednesday, December 18, 2013 2:48 PM
Message
Causes
Corrective Actions
Read fault.
The operating system cannot
read from the hard drive,
optical drive, or USB device,
the system could not find a
particular sector on the disk,
or the requested sector is
defective.
Replace the optical medium,
USB medium or device.
Ensure that the SAS
backplane, USB, or SATA
cables are properly
connected. See
"Troubleshooting a USB
Device" on page 152,
"Troubleshooting an Optical
Drive" on page 163, or
"Troubleshooting a Hard
Drive" on page 164 for the
appropriate drive(s) installed
in your system.
Requested sector
not found.
SATA Port x
There is no device connected Information only.
device not found. to the specified SATA port.
SATA port x
device autosensing error.
The drive connected to the Replace the faulty drive.
specified SATA port is faulty.
SATA port x
device
configuration
error.
SATA port 0
device failure.
Requested sector
not found.
Faulty hard drive, USB
device, or USB medium.
Replace the USB medium or
device. Ensure that the USB
or SAS backplane cables are
properly connected. See
"Troubleshooting a USB
Device" on page 152 or
"Troubleshooting a Hard
Drive" on page 164 for the
appropriate drive(s) installed
in your system.
General system error.
See "Getting Help" on
page 185.
Seek error.
Seek operation
failed.
Shutdown
failure.
About Your System
45
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Message
Causes
The amount of
Memory has been added or
system memory has removed or a memory
changed.
module may be faulty.
Corrective Actions
If memory has been added or
removed, this message is
informative and can be
ignored. If memory has not
been added or removed,
check the SEL to determine
if single-bit or multi-bit
errors were detected and
replace the faulty memory
module. See
"Troubleshooting System
Memory" on page 159.
Time-of-day
clock stopped.
Faulty battery or faulty chip. See "Troubleshooting the
System Battery" on page 156.
Time-of-day not
set - please run
SETUP program.
Incorrect Time or Date
settings; faulty system
battery.
Timer chip
Faulty system board.
counter 2 failed.
TPM or TCM
configuration
operation
honored. System
will now reset.
46
A Trusted Platform Module
(TPM) or China Trusted
Platform Module (TCM)
configuration command has
been entered. The system
will reboot and execute the
command.
About Your System
Check the Time and Date
settings. See "Using the
System Setup Program and
UEFI Boot Manager" on
page 53. If the problem
persists, replace the system
battery. See "System Battery"
on page 131.
See "Getting Help" on
page 185.
Information only.
book.book Page 47 Wednesday, December 18, 2013 2:48 PM
Message
Causes
Corrective Actions
TPM or TCM
configuration
operation is
pending. Press
(I) to Ignore OR
(M) to Modify to
allow this change
and reset the
system.
This message displays during Enter I or M to proceed.
system restart after a TPM or
TCM configuration
command has been entered.
User interaction is required
to proceed.
WARNING:
Modifying could
prevent
security.
TPM or TCM
failure.
A TPM or TCM function has See "Getting Help" on
failed.
page 185.
Unable to launch
System Services
image. System
halted!
System halted after <F10>
keystroke because System
Services image is either
corrupted in the system
firmware or has been lost due
to system board replacement.
Restart the system and
update the Lifecycle
Controller repository to the
latest software to restore full
functionality. See the
Lifecycle Controller user
documentation for more
information.
The iDRAC6 Enterprise card Restore the flash memory
flash memory may be
using the latest version on
corrupted.
support.dell.com. See the
iDRAC6 user's guide for
instructions on performing a
field replacement of the flash
memory.
Unexpected
interrupt in
protected mode.
Improperly seated memory
modules or faulty
keyboard/mouse controller
chip.
Reseat the memory modules.
See "Troubleshooting System
Memory" on page 159. If the
problem persists, see
"Getting Help" on page 185.
About Your System
47
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Message
Causes
Unsupported CPU
combination
Processor(s) is not supported Install a supported processor
by the system.
or processor combination.
See "Processors" on page 125.
Unsupported CPU
stepping
detected.
Corrective Actions
Unsupported DIMM
detected. The
following DIMM
has been
disabled: x
Invalid memory
configuration. The system
will run but with the
specified memory module
disabled.
Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines" on
page 93.
Unsupported
memory
configuration.
DIMM mismatch
across slots
detected:
x,x,...
Invalid memory
configuration. Memory
modules are mismatched in
the specified slots.
Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines" on
page 93.
Warning: A fatal A fatal system error occurred
error has caused and caused the system to
system reset!
reboot.
Please check the
system event log!
Warning: Front
Control Panel is
not installed.
The control panel is not
Install the control panel, or
installed or has a faulty cable check the cable connections
connection.
between the control panel
board and the system board.
See "Control Panel
Assembly" on page 139.
Warning! No micro Micro code update failed.
code update
loaded for
processor n.
48
Check the SEL for
information that was logged
during the error. See the
applicable troubleshooting
section in "Troubleshooting
Your System" on page 151 for
any faulty components
specified in the SEL.
About Your System
Update the BIOS. See
"Getting Help" on page 185.
book.book Page 49 Wednesday, December 18, 2013 2:48 PM
Message
Causes
Corrective Actions
Warning! Power
required exceeds
PSU wattage.
Check PSU and
system
configuration.
The system configuration of
processor(s), memory
modules, and expansion
cards may not be supported
by the power supplies.
If any system components
were just upgraded, return
the system to the previous
configuration. If the system
boots without this warning,
then the replaced
component(s) are not
supported with this power
supply. If Energy Smart
power supplies are installed,
replace them with High
Output power supplies to use
the components. See "Power
Supplies" on page 85.
Faulty USB device, USB
medium, optical drive
assembly, hard drive, or harddrive subsystem.
Replace the USB medium or
device. Ensure that the USB,
SAS backplane, or SATA
cables are properly
connected. See
"Troubleshooting a USB
Device" on page 152,
"Troubleshooting an Internal
USB Key" on page 161, and
"Troubleshooting a Hard
Drive" on page 164.
Warning!
Performance
degraded. CPU and
memory set to
minimum
frequencies to
meet PSU wattage.
System will
reboot.
Write fault
Write fault on
selected drive.
Incorrect memory
configuration
CPU n.
The DIMM group for CPU n See "General Memory
is incorrectly configured and Module Installation
caused the system to halt.
Guidelines" on page 93, for
memory configuration
information. If the problem
persists, see
"Troubleshooting System
Memory" on page 159.
About Your System
49
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Message
Causes
Corrective Actions
HyperTransport
error caused a
system reset!
Please check the
system event log
for details!
A fatal system error occurred Check the SEL for
and caused the system to
information that is logged
reboot.
during the error. See the
applicable troubleshooting
section in "Troubleshooting
Your System" on page 151,
for any faulty components
specified in the SEL.
Warning:
Following faulty
DIMMs are
ignored:
Faulty or improperly seated
memory module(s). Check
both DIMMs in the same
channel for a possible fault.
See "Troubleshooting Your
System" on page 151.
Faulty or improperly seated
memory module(s). Check
both DIMMs in the same
channel for a possible fault.
See "Troubleshooting Your
System" on page 151.
Invalid memory
configuration. The system
will run but with reduced
functionality.
Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines" on
page 93. If the problem
persists, see
"Troubleshooting System
Memory" on page 159.
DIMM n1 n2
Total memory size
is reduced.
Warning:
Following faulty
DIMMs are
disabled:
DIMM n1 n2
Total memory size
is reduced.
Warning: The
installed memory
configuration is
not optimal. For
more information
on valid memory
configurations,
please see the
system
documentation on
the technical
support web site.
NOTE: For the full name of an abbreviation or acronym used in this table, see the
Glossary at support.dell.com/manuals.
50
About Your System
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Warning Messages
A warning message alerts you to a possible problem and prompts you to
respond before the system continues a task. For example, before you format a
diskette, a message will warn you that you may lose all data on the diskette.
Warning messages usually interrupt the task and require you to respond by
typing y (yes) or n (no).
NOTE: Warning messages are generated by either the application or the operating
system. For more information, see the documentation that accompanied the
operating system or application.
Diagnostics Messages
The system diagnostic utilities may issue messages if you run diagnostic tests
on your system. See "Running the System Diagnostics" on page 171 for more
information about system diagnostics.
Alert Messages
Systems management software generates alert messages for your system. Alert
messages include information, status, warning, and failure messages for drive,
temperature, fan, and power conditions. For more information, see the
systems management software documentation at support.dell.com/manuals.
About Your System
51
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Other Information You May Need
WARNING: See the safety and regulatory information that shipped with your
system. Warranty information may be included within this document or as a
separate document.
•
The rack documentation included with your rack solution describes how to
install your system into a rack.
•
The Getting Started Guide provides an overview of system features, setting
up your system, and technical specifications.
•
Dell systems management application documentation at
support.dell.com/manuals provides information about installing and using
the systems management software.
•
Any media that ships with your system that provides documentation and
tools for configuring and managing your system, including those
pertaining to the operating system, system management software, system
updates, and system components that you purchased with your system.
NOTE: Always check for updates on support.dell.com/manuals and read the
updates first because they often supersede information in other documents.
52
About Your System
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Using the System Setup Program
and UEFI Boot Manager
2
The System Setup program enables you to manage your system hardware and
specify BIOS-level options. From the System Setup program, you can:
•
Change the NVRAM settings after you add or remove hardware
•
View the system hardware configuration
•
Enable or disable integrated devices
•
Set performance and power management thresholds
•
Manage system security
Choosing the System Boot Mode
The System Setup program also enables you to specify the boot mode for
installing your operating system:
•
BIOS boot mode (the default) is the standard BIOS-level boot interface.
•
UEFI boot mode is an enhanced 64-bit boot interface based on Unified
Extensible Firmware Interface (UEFI) specifications that overlays the
system BIOS. See "Entering the UEFI Boot Manager" on page 64 for more
information on this interface.
You must select the boot mode in the Boot Mode field of the "Boot Settings
Screen" of the System Setup program. After specifying the boot mode,
proceed to install your operating system in that mode. Thereafter, boot the
system to the same boot mode (BIOS or UEFI) to access the installed
operating system. Trying to boot the operating system from another boot
mode causes the system to halt immediately at startup.
NOTE: Operating systems must be UEFI-compatible (for example, Microsoft®
Windows Server® 2008 x64 version) to be installed from the UEFI boot mode. DOS
and 32-bit operating systems do not support UEFI and can only be installed from the
BIOS boot mode.
Using the System Setup Program and UEFI Boot Manager
53
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Entering the System Setup Program
1 Turn on or restart your system.
2 Press <F2> immediately after you see the following message:
<F2> = System Setup
If your operating system begins to load before you press <F2>, allow the
system to finish booting, and then restart your system and try again.
Responding to Error Messages
If an error message appears while the system is booting, make a note of the
message. See "System Messages" on page 38 for an explanation of the message
and suggestions for correcting errors.
NOTE: After installing a memory upgrade, it is normal for your system to display a
message the first time you start your system.
Using the System Setup Program Navigation Keys
Keys
Action
Up arrow or <Shift><Tab>
Moves to the previous field.
Down arrow or <Tab>
Moves to the next field.
Spacebar, <+>, <–>, left and
right arrows
Cycles through the settings in a field. In some
fields, you can also type the appropriate value.
<Esc>
Exits the System Setup program and restarts the
system if any changes were made.
<F1>
Displays the System Setup program's help file.
NOTE: For most of the options, any changes that you make are recorded but do not
take effect until you restart the system.
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System Setup Options
Main Screen
NOTE: The options for the System Setup program change based on the system
configuration.
NOTE: The System Setup program defaults are listed under their respective options
in the following sections, where applicable.
Option
Description
System Time
Sets the time on the system's internal clock.
System Date
Sets the date on the system's internal calendar.
Memory Settings
Displays information related to installed memory. See
"Memory Settings Screen" on page 57.
Using the System Setup Program and UEFI Boot Manager
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Option
Description
Processor Settings
Displays information related to processors (speed,
cache size, and so on). See "Processor Settings Screen"
on page 58.
SATA Settings
Displays a screen to enable or disable the integrated
SATA controller and ports. See "SATA Settings Screen"
on page 59.
Boot Settings
Displays a screen to specify the boot mode (BIOS or
UEFI). For BIOS boot mode, you can also specify the
boot devices. See "Boot Settings Screen" on page 59.
Integrated Devices
Displays a screen to enable or disable integrated device
controllers and ports, and to specify related features
and options. See "Integrated Devices Screen" on
page 60.
PCI IRQ Assignment
Displays a screen to change the IRQ assigned to each of
the integrated devices on the PCI bus, and any installed
expansion card that requires an IRQ. See "PCI IRQ
Assignments Screen" on page 61.
Serial Communication
Displays a screen to enable or disable the serial ports
and specify related features and options. See "Serial
Communication Screen" on page 61.
Power Management
Enables you to manage power usage of the processor(s),
fans, and memory modules with preconfigured or
customized settings. See "Power Management Screen"
on page 62.
System Security
Displays a screen to configure the system password and
setup password features. See "System Security Screen"
on page 63, "Using the System Password" on page 67,
and "Using the Setup Password" on page 69 for more
information.
Keyboard NumLock
(On default)
Determines whether your system starts up with the
NumLock mode activated on 101- or 102-key keyboards
(does not apply to 84-key keyboards).
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Option
Description
Report Keyboard Errors
(Report default)
Enables or disables reporting of keyboard errors during
the POST. Select Report for host systems that have
keyboards attached. Select Do Not Report to suppress
all error messages relating to the keyboard or keyboard
controller during POST. This setting does not affect the
operation of the keyboard itself if a keyboard is attached
to the system.
F1/F2 Prompt on Error
(Enabled default)
Enables the system to halt on errors during POST,
which allows the user to observe events that may scroll
by unnoticed during normal POST. The user can press
<F1> to continue or <F2> to enter the System Setup
program.
CAUTION: When setting this option to Disabled,
the system does not halt if an error occurs during
POST. Any critical errors are displayed and logged
in the system event log.
Memory Settings Screen
Option
Description
System Memory Size
Displays the amount of system memory.
System Memory Type
Displays the type of system memory.
System Memory Speed
Displays the system memory speed.
Video Memory
Displays the amount of video memory.
System Memory Testing
(Enabled default)
Specifies whether system memory tests are run at system
boot. Options are Enabled and Disabled.
Redundant Memory
(Disabled default)
Specifies whether redundant memory is enabled on the
system. Options are Enabled and Disabled.
Node Interleaving
(Disabled default)
If this field is Enabled, memory interleaving is supported
if a symmetric memory configuration is installed.
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Processor Settings Screen
Option
Description
64-bit
Specifies if the processor(s) support 64-bit extensions.
Core Speed
Displays the processor clock speed.
Bus Speed
Displays the processor bus speed.
Hyper Transport
Displays the HyperTransport link speed, and depending
Technology (HT3 default) upon the system, this field may be read-only. HT3
capable systems ship with HT3 by default.
HT Assist (Enabled
default)
Enables or disables the HT Assist.
CPU Virtualization
Technology
(Enabled default)
Enabled permits virtualization software to use the
virtualization technology incorporated in the processor.
NOTE: Disable this feature if your system does not run
virtualization software.
DRAM Prefetcher
(Enabled default)
Enables or disables the DRAM prefetcher.
Hardware Prefetch
Training on Software
Prefetch
Enables or disables the Hardware prefetcher training on
software prefetcher.
Hardware Prefetcher
(Enabled default)
Enables or disables the hardware prefetcher.
Execute Disable
(Enabled default)
Enables or disables Execute Disable Memory Protection
Technology.
Number of Cores per
Processor (All default)
Controls the number of enabled cores in each processor.
C1E
(Disabled default)
When set to Enabled, the processor(s) can switch to a
minimum performance state when idle.
Processor X FamilyModel-Stepping
Displays the family and model number of each processor.
A submenu displays the core speed, the amount of cache
memory, and the number of cores of the processor(s).
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SATA Settings Screen
Option
Description
Embedded SATA
(Off default)
ATA Mode enables the integrated SATA controller. Off
disables the controller.
Port A
(Off default)
Auto enables BIOS support for the device attached to
SATA port A. Off disables BIOS support for the device.
Boot Settings Screen
Option
Description
CAUTION: Switching the boot mode could prevent
the system from booting if the operating system was
not installed in the same boot mode.
Boot Mode
(BIOS default)
If the operating system supports Unified Extensible
Firmware Interface, you can set this option to UEFI.
Setting this field to BIOS allows compatibility with nonUEFI operating systems.
NOTE: Setting this field to UEFI disables the Boot
Sequence, Hard-Disk Drive Sequence, and USB Flash Drive
Emulation Type fields.
Boot Sequence
If Boot Mode is set to BIOS, this field tells the system
where the operating system files needed for startup are
located. If Boot Mode is set to UEFI, you can access the
UEFI boot manager utility by rebooting the system and
pressing <F11> when prompted to do so.
Hard-Disk Drive
Sequence
Determines the order in which the BIOS attempts to
boot from hard drives in the system during system
startup.
USB Flash Drive
Emulation Type
Determines the emulation type for a USB flash drive. If
Boot Mode is set to UEFI, this field is disabled.
Boot Sequence Retry
(Disabled default)
If this field is enabled and the system has failed to boot,
the system reattempts to boot after 30 seconds.
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Integrated Devices Screen
Option
Description
Integrated SAS Controller Enables or disables the integrated SAS controller.
(Enabled default)
User Accessible USB Ports Enables or disables the user accessible USB ports.
(All Ports On default)
Options are All Ports On, Only Back Ports On, and All
Ports Off.
Internal USB Port
(On default)
Enables or disables the internal USB port.
Internal SD Card Port
(On default)
Enables or disables the internal SD card port.
Redundancy
(Disabled default)
Enables or disables the mirror mode for Internal Dual SD
Modules (if installed).
Embedded NIC1 and
NIC2
(Enabled default)
Enables or disables the operating system interface of the
embedded NICs. The NICs can also be accessed through
the system's management controller.
Embedded Gb NICx
(Enabled default)
Enables or disables the integrated NIC. Options are
Enabled and Enabled with PXE. PXE support allows the
system to boot from the network.
MAC Address
Displays the MAC address for the integrated 10/100/1000
NIC.
OS Watchdog Timer
(Disabled default)
Aids recovery of the operating system, if your system
stops responding. If set to Enabled, the operating system
is allowed to initialize the timer.
Embedded Video
Controller
(Enabled default)
Enables/disables BIOS support for the Embedded Video
Controller.
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PCI IRQ Assignments Screen
Option
Description
<PCIe device>
Use the <+> and <-> keys to manually select an IRQ
for a given device, or select Default to allow the BIOS to
select an IRQ value at system startup.
Serial Communication Screen
Option
Description
Serial Communication
(On without Console
Redirection default)
Selects whether the serial communication devices
(Serial Device 1 and Serial Device 2) are enabled in
BIOS. BIOS console redirection can also be enabled and
the port address to be used can be specified.
Options are On without Console Redirection, On with
Console Redirection via COM1, On with Console
Redirection via COM2, and Off.
Serial Port Address
(Serial Device 1=COM1,
Serial Device2=COM2
default)
External Serial Connector
(Serial Device1 default)
Sets the serial port addresses for the two serial devices.
NOTE: Only Serial Device 2 can be used for Serial Over
LAN (SOL). To use console redirection by SOL, configure
the same port address for console redirection and the
serial device.
Specifies whether Serial Device 1, Serial Device 2, or
Remote Access Device has access to the external serial
connector.
NOTE: Only Serial Device 2 can be used for Serial Over
LAN (SOL). To use console redirection by SOL, configure
the same port address for console redirection and the
serial device.
Failsafe Baud Rate
(115200 default)
Displays the failsafe baud rate used for console
redirection. BIOS attempts to determine the baud rate
automatically. This failsafe baud rate is used only if the
attempt fails. This rate should not be adjusted.
Remote Terminal Type
(VT 100/VT220 default)
Sets the remote console terminal type, either
VT100/VT220 or ANSI.
Redirection After Boot
(Enabled default)
Enables or disables BIOS console redirection when the
operating system is loaded.
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Power Management Screen
Option
Description
Options are OS Control, Active Power Controller,
(Active Power Controller Custom, or Maximum Performance. For all but the
Custom setting, the BIOS pre-configures the power
default)
settings on this screen as follows:
Power Management
• OS Control sets the processor power to OS DBPM, the
fan power to Minimum Power, and the memory power
to Maximum Performance. In this setting, all processor
performance information is passed from the system
BIOS to the operating system for control. The operating
system sets the processor performance based on
processor utilization.
• Active Power Controller sets the processor power to
System DBPM, the fan power to Minimum Power, and
the memory power to Maximum Performance. The
BIOS sets the processor performance based on processor
utilization.
• Maximum Performance sets all fields to Maximum
Performance.
If you select Custom, you can configure each option
independently.
CPU Power and
Performance
Management
Options are OS DBPM, System DBPM, Maximum
Performance, or Minimum Power.
Fan Power and
Performance
Management
Options are Maximum Performance or Minimum Power.
Memory Power and
Performance
Management
Options are Maximum Performance, a specified
frequency, or Minimum Power.
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System Security Screen
Option
Description
System Password
Displays the current status of the password security
feature and allows a new system password assignment and
verification.
NOTE: See Using the "Using the System Password" on
page 67 for more information.
Setup Password
Restricts access to the System Setup program by using a
setup password.
NOTE: See "Using the System Password" on page 67 for
more information.
Password Status
(Unlocked default)
When Setup Password is assigned and this field is
Locked, the system password cannot be changed or
disabled at system start-up.
See "Using the System Password" on page 67 for more
information.
Power Button
(Enabled default)
If Enabled, the power button can turn the system's power
off and on. On an ACPI-compliant operating system, the
system performs an orderly shutdown before power is
turned off.
When Disabled, the button can only turn on system
power.
NMI Button
(Disabled default)
CAUTION: Use the NMI button only if directed to do
so by qualified support personnel or by the operating
system's documentation. Pressing this button halts
the operating system and displays a diagnostic
screen.
Enables or disables the NMI feature.
AC Power Recovery
(Last default)
Determines how the system reacts when power is
restored. If set to Last, the system returns to the last
power state. On turns on the system after power is
restored. Off allows the system to remain off after power
is restored.
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Option
Description
AC Power Recovery
Delay
Determines when the system restarts after power is
restored. Options are Immediate, Random (a random
value of 30 to 240 seconds), or a user-defined value of 30
to 240 seconds.
User Defined Delay
The delay defined by the user.
Exit Screen
Press <Esc> to exit the System Setup program; the Exit screen displays:
•
Save Changes and Exit
•
Discard Changes and Exit
•
Return to Setup
Entering the UEFI Boot Manager
NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft
Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and
32-bit operating systems can only be installed from the BIOS boot mode.
NOTE: The Boot Mode must be set to UEFI in the System Setup program to access
the UEFI Boot Manager.
The UEFI Boot Manager enables you to:
•
Add, delete, and arrange boot options
•
Access the System Setup program and BIOS-level boot options without
rebooting
1 Turn on or restart your system.
2 Press <F11> after you see the following message:
<F11> = UEFI Boot Manager
NOTE: The system does not respond until the USB keyboard is active.
If your operating system begins to load before you press <F11>, allow the
system to finish booting, and then restart your system and try again.
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Using the UEFI Boot Manager Navigation Keys
Keys
Action
Up arrow
Moves to and highlights the previous field.
Down arrow
Moves to and highlights the next field.
Spacebar, <Enter>, <+>,
<–>
Cycles through the settings in a field.
<Esc>
Refreshes the UEFI Boot Manager screen, or
returns to the UEFI Boot Manager screen from the
other program screens.
<F1>
Displays the UEFI Boot Manager help file.
UEFI Boot Manager Screen
Option
Description
Continue
The system attempts to boot to devices starting with
the first item in the boot order. If the boot attempt fails,
the system continues with the next item in the boot
order until the boot is successful or no more boot
options are found.
<Boot options>
Displays the list of available boot options (marked with
asterisks). Select the boot option you wish to use and
press Enter.
NOTE: If you hot-add a boot device, press <ESC> to
refresh the list of boot options.
UEFI Boot Settings
Enables you to add, delete, enable, or disable boot
options; change boot order; or execute a one-time boot
option.
System Utilities
Enables you to access the System Setup program,
System Services (Unified Server Configurator [USC]),
Diagnostics, and BIOS-level boot options.
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UEFI Boot Settings Screen
Option
Description
Add Boot Option
Adds a new boot option.
Delete Boot Option
Deletes an existing boot option.
Enable/Disable Boot
Option
Disables and enables a boot option in the boot option
list.
Change Boot Order
Changes the order of the boot option list.
One-Time Boot From File
Sets a one-time boot option not included in the boot
option list.
System Utilities Screen
Option
Description
System Setup
Accesses the System Setup program without rebooting.
System Services
Restarts the system and access the Lifecycle Controller,
which allows you to run utilities such as system
diagnostics.
BIOS Boot Manager
Accesses the BIOS-level boot options list without
rebooting. This option enables you to conveniently
switch to BIOS boot mode if you need to boot to a
device with a non-UEFI operating system, such as a
bootable DOS media with diagnostics software.
Reboot System
Restarts the system.
System and Setup Password Features
NOTE: For a forgotten password, see "Disabling a Forgotten Password" on
page 183.
Your system is shipped without the system password feature enabled. Operate
the system only with system password protection.
CAUTION: The password features provide a basic level of security for the data on
your system.
CAUTION: Anyone can access the data stored on your system if the system is
running and unattended.
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Using the System Password
When a system password is assigned, the system prompts for the password
during start up.
Assigning a System Password
Before assigning a system password, enter the System Setup program and
check the System Password option.
When a system password is assigned, System Password is Enabled. If
Password Status is Unlocked, you can change the system password. If Locked,
you cannot change the system password. Disabling the password jumper on
the system board sets System Password to Disabled, and you cannot change
or enter a new system password.
When a system password is not assigned and the password jumper on the
system board is in the enabled position, System Password is Not Enabled and
Password Status is Unlocked.
To assign a system password:
1 Verify that Password Status is Unlocked.
2 Highlight the System Password option and press <Enter>.
3 Type your new system password.
You can use up to 32 characters in your password.
As you type, placeholders appear in the field.
The password assignment is not case-sensitive. Certain key combinations
are invalid and if you enter one, the system beeps. To erase a character,
press <Backspace> or the left-arrow key.
NOTE: To escape from the field without assigning a system password, press
<Enter> to move to another field, or press <Esc> prior to completing step 5.
4 Press <Enter>.
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5 To confirm your password, type it a second time and press <Enter>.
System Password changes to Enabled. Exit the System Setup program and
begin using your system.
6 Either reboot the system now for the password protection to take effect or
continue working.
NOTE: Password protection does not take effect until the system reboots.
Using Your System Password to Secure Your System
NOTE: If you have assigned a setup password (see "Using the Setup Password" on
page 69), the system accepts your setup password as an alternate system
password.
When Password Status is Unlocked, you have the option to leave the
password security enabled or to disable password security.
To leave the password security enabled:
1 Turn on or reboot your system by pressing <Ctrl><Alt><Delete>.
2 Type your password and press <Enter>.
To disable the password security:
1 Turn on or reboot your system by pressing <Ctrl><Alt><Delete>.
2 Type your password and press <Ctrl><Enter>.
When Password Status is Locked, type the password and press <Enter>
when prompted at reboot.
If an incorrect system password is entered, the system displays a message and
prompts you to re-enter your password. You have three attempts to enter the
correct password. After the third unsuccessful attempt, the system displays an
error message that the system has halted and shuts down.
Even after you shut down and restart the system, the error message continues
to be displayed until the correct password is entered.
NOTE: You can use the Password Status option in conjunction with the System
Password and Setup Password options to protect your system from unauthorized
changes.
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Deleting or Changing an Existing System Password
1 Enter the System Setup program and select the System Security.
2 Highlight Setup Password, press <Enter> to access the setup password
window. Press <Enter> twice to clear the existing setup password.
The setting changes to Not Enabled.
3 If you want to assign a new setup password, perform the steps in "Assigning
a Setup Password" on page 69.
Using the Setup Password
Assigning a Setup Password
You can assign a setup password only when the Setup Password is Not
Enabled. To assign a setup password, highlight the Setup Password option
and press the <+> or <–> key. The system prompts you to enter and verify
the password.
NOTE: The setup password can be the same as the system password. If the two
passwords are different, the setup password can be used as an alternate system
password. The system password cannot be used in place of the setup password.
You can use up to 32 characters in your password.
As you type, placeholders appear in the field.
The password assignment is not case-sensitive. Certain key combinations are
invalid and if you enter one, the system beeps. To erase a character, press
<Backspace> or the left-arrow key.
When you verify the password, the Setup Password changes to Enabled. The
next time you enter the System Setup program, the system prompts you for
the setup password.
A change to the Setup Password option becomes effective immediately
(restarting the system is not required).
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Operating With a Setup Password Enabled
If Setup Password is Enabled, you must enter the correct setup password
before modifying most of the System Setup options.
If you do not enter the correct password in three attempts, the system lets you
view, but not modify, the System Setup screens. The following options are
exceptions: If System Password is not Enabled and is not locked through the
Password Status option, you can assign a system password. You cannot disable
or change an existing system password.
NOTE: You can use the Password Status option in conjunction with the Setup
Password option to protect the system password from unauthorized changes.
Deleting or Changing an Existing Setup Password
1 Enter the System Setup program and select the System Security.
2 Highlight Setup Password, press <Enter> to access the setup password
window. Press <Enter> twice to clear the existing setup password.
The setting changes to Not Enabled.
3 If you want to assign a new setup password, perform the steps in "Assigning
a Setup Password" on page 69.
Embedded System Management
The Lifecycle Controller is an embedded utility that enables systems
management tasks from an embedded environment throughout the server’s
lifecycle.
Lifecycle Controller can be started during the boot sequence and can
function independently of the operating system.
NOTE: Certain platform configurations may not support the full set of features
provided by the Lifecycle Controller.
For more information about setting up the Lifecycle Controller, configuring
hardware and firmware, and deploying the operating system, see the Lifecycle
Controller documentation on the Dell Support website at
support.dell.com/manuals.
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iDRAC6 Configuration Utility
The iDRAC6 Configuration Utility is a pre-boot configuration environment
that allows you to view and set parameters for the iDRAC6 and for the
managed server.
The iDRAC6 Configuration Utility provides the following features:
•
Enables fault logging and SNMP alerting
•
Provides access to system event log and sensor status
•
Functions independently of the system’s operating system
In addition the iDRAC6 Configuration Utility enables you to:
•
Configure, enable, or disable the iDRAC6 local area network through the
dedicated iDRAC6 Enterprise card port or the embedded NIC1.
•
Enable or disable IPMI over LAN
•
Enable a LAN Platform Event Trap (PET) destination
•
Attach or detach the Virtual Media devices
•
Change the administrative user name and password and manage user
privileges
•
View System Event Log (SEL) messages or clear messages from the log
•
Reset iDRAC6 settings to default
For additional information on using iDRAC6, see the documentation for
iDRAC6 and systems management applications.
Entering the iDRAC6 Configuration Utility
1 Turn on or restart your system.
2 Press <Ctrl><E> when prompted during POST.
If your operating system begins to load before you press <Ctrl><E>,
allow the system to finish booting, and then restart your system and try
again.
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Installing System Components
3
Recommended Tools
You may need the following items to perform the procedures in this section:
•
Key to the system keylock
•
#1 and #2 Phillips screwdrivers
•
T8 and T10 Torx drivers
•
Wrist grounding strap
Inside the System
WARNING: Whenever you need to lift the system, get others to assist you. To
avoid injury, do not attempt to lift the system by yourself.
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
NOTE: It is recommended that you always use a static mat and static strap while
working on components in the interior of the system.
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Figure 3-1. Inside the System
1
2
3
4
12
11
10
9
5
8
6
7
74
1
cooling shroud
2
power supply bays (2)
3
expansion card riser 2
4
expansion card riser 1
5
heat sinks (2 or 4)
6
memory modules (8 to 32)
7
hard drives (up to 6)
8
control panel
9
optical drive (optional)
10
SD module
11
cooling fan assembly
12
cooling fans (6)
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Front Bezel (Optional)
Removing the Front Bezel
1 Unlock the keylock at the left end of the bezel.
2 Lift up the release latch next to the keylock.
3 Rotate the left end of the bezel away from the front panel.
4 Unhook the right end of the bezel and pull the bezel away from
the system. See Figure 3-2.
Figure 3-2. Removing and Installing the Front Bezel
1
2
3
1
release latch
3
front bezel
2
key lock
Installing the Front Bezel
1 Hook the right end of the bezel onto the chassis.
2 Fit the free end of the bezel onto the chassis.
3 Secure the bezel with the keylock. See Figure 3-2.
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Opening and Closing the System
WARNING: Whenever you need to lift the system, get others to assist you. To
avoid injury, do not attempt to lift the system by yourself.
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
NOTE: It is recommended that you always use a static mat and static strap while
working on components in the interior of the system.
Opening the System
1 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet and peripherals.
2 Rotate the latch release lock counter clockwise to the unlocked position.
See Figure 3-3.
3 Lift the latch and slide the cover toward the back of the system.
4 Grasp the cover on both sides and lift the cover away from the system. See
Figure 3-3.
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Figure 3-3. Opening and Closing the System
1
2
3
1
latch
3
cover
2
latch release lock
Closing the System
1 Place the cover onto the chassis and offset it slightly toward the back of the
system, so that the slots on the sides of the cover fit into the corresponding
hooks on the sides of the chassis. See Figure 3-3.
NOTE: To close the system properly, ensure that the tabs on the cooling
shroud are seated in the slots on the chassis. See Figure 3-9.
2 Slide the cover toward the front of the chassis till it snaps in position.
3 Push down the latch to secure the cover into the closed position.
4 Rotate the latch release lock in a clockwise direction to secure the cover.
5 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
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Hard Drives
All drives connect to the system board through the SAS/SATA backplane
board mounted on the front-chassis assembly. Hard drives are supplied in
hot-swappable drive carriers that fit in the hard-drive bays.
CAUTION: Before attempting to remove or install a drive while the system is
running, see the documentation for the SAS controller card to ensure that the host
adapter is configured correctly to support hot-swap drive removal and installation.
CAUTION: Do not turn off or reboot your system while the drive is being formatted.
Doing so can cause a drive failure.
NOTE: Use only drives that have been tested and approved for use with the
SAS/SATA backplane board.
When you format a hard drive, allow enough time for the formatting to be
completed. Be aware that high-capacity hard drives can take a number of
hours to format.
Removing a Hard-Drive Blank
CAUTION: To maintain proper system cooling, all empty hard-drive bays must
have drive blanks installed.
1 If installed, remove the front bezel. See "Removing the Front Bezel" on
page 75.
2 Grasp the front of the hard-drive blank, press the release button and slide
the blank out until it is free of the drive bay. See Figure 3-4.
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Figure 3-4. Removing and Installing a Hard-Drive Blank
1
2
1
hard-drive blank
2
release button
Installing a Hard-Drive Blank
1 If installed, remove the front bezel. See "Removing the Front Bezel" on
page 75.
2 Insert the drive blank into the drive bay until the release button clicks into
place.
3 If applicable, replace the front bezel. See "Installing the Front Bezel" on
page 75.
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Removing a Hard-Drive Carrier
CAUTION: Ensure that your operating system supports hot-swap drive
installation. See the documentation supplied with the operating system.
1 If installed, remove the front bezel. See "Removing the Front Bezel" on
page 75.
2 From the management software, prepare the drive for removal. Wait until
the hard-drive indicators on the drive carrier signal that the drive can be
removed safely. See your controller documentation for information about
hot-swap drive removal.
If the drive has been online, the green activity/fault indicator flashes as
the drive is powered down. When the drive indicators are off, the drive is
ready for removal.
3 Press the release button on the front of the hard-drive carrier and open
the handle.
The hard-drive carrier handle opens.
4 Slide the hard-drive carrier out until it is free of the drive bay. See
Figure 3-5.
CAUTION: To maintain proper system cooling, all empty hard-drive bays must
have drive blanks installed.
5 Insert a drive blank in the empty drive bay. See "Installing a Hard-Drive
Blank" on page 79.
6 If applicable, replace the front bezel. See "Installing the Front Bezel" on
page 75.
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Figure 3-5. Removing and Installing a Hard-Drive Carrier
1
2
3
1
release button
3
hard-drive carrier handle
2
hard-drive carrier
Installing a Hard-Drive Carrier
CAUTION: Use only hard drives that have been tested and approved for use with
the SAS/SATA backplane.
CAUTION: When installing a hard drive, ensure that the adjacent drives are fully
installed. Inserting a hard-drive carrier and attempting to lock its handle next to a
partially installed carrier can damage the partially installed carrier's shield spring
and make it unusable.
CAUTION: Ensure that your operating system supports hot-swap drive
installation. See the documentation supplied with your operating system.
1 If installed, remove the front bezel. See "Removing the Front Bezel" on
page 75.
2 If a drive blank is present in the bay, remove it. See "Removing a HardDrive Blank" on page 78.
3 Press the release button on the front of the hard-drive carrier and open the
handle.
4 Insert the hard-drive carrier into the drive bay until the carrier contacts the
backplane.
5 Close the hard-drive carrier handle to lock the drive in place.
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Removing a Hard Drive From a Hard-Drive Carrier
Remove the screws from the slide rails on the hard-drive carrier and separate
the hard drive from the carrier. See Figure 3-6.
Figure 3-6. Removing and Installing a Hot-Swap Hard Drive Into a Hard-Drive Carrier
1
4
2
3
1
hard drive
2
hard-drive carrier
3
SAS/SATA screw hole
4
screws (4)
Installing a Hard Drive Into a Hard-Drive Carrier
1 Insert the hard drive into the hard-drive carrier with the connector end
of the drive at the rear. See Figure 3-6.
2 Align the screw holes on the hard drive with the back set of holes on the
hard-drive carrier.
3 Attach the four screws to secure the hard drive to the hard-drive carrier.
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Optical Drive
Your system is provided with an optional slimline SATA DVD-ROM or DVD+/-
RW optical drive.
NOTE: DVD devices are data only.
Removing an Optical Drive
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 If installed, remove the front bezel. See "Removing the Front Bezel" on
page 75.
2 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
3 Open the system. See "Opening the System" on page 76.
4 Disconnect the power/data cable from the back of the drive.
Note the routing of the power/data cable inside the system as you remove
them from the system board and the drive. Route these cables properly
when you replace them to prevent them from being pinched or crimped.
For more information, see "Front-Chassis Assembly" on page 90.
5 To remove the drive, press down and push the blue release tab toward the
front of the system. See Figure 3-7.
6 Slide the optical drive out of the system until it is free of the drive bay.
7 If you are not installing a new optical drive, install the optical drive insert.
8 Close the system. See "Closing the System" on page 77.
9 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
10 If applicable, replace the front bezel. See "Installing the Front Bezel" on
page 75.
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Figure 3-7. Removing and Installing the Optical Drive
1
2
3
1
power/data cable
3
optical drive
2
release tab
Installing an Optical Drive
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 If installed, remove the front bezel. See "Removing the Front Bezel" on
page 75.
2 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
3 Open the system. See "Opening the System" on page 76.
4 Slide the optical drive into the optical drive bay until the blue release tab
snaps into place. See Figure 3-7.
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5 Connect the power/data cable to the back of the drive and to the system
board.
Route the cable properly inside the system to prevent it from being
pinched or crimped. For more information, see "Front-Chassis Assembly"
on page 90.
6 Close the system. See "Closing the System" on page 77.
7 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
8 If applicable, replace the front bezel. See "Installing the Front Bezel" on
page 75.
Power Supplies
Your system supports two hot-swappable 1100 W power supplies.
If two power supplies are installed, the second power supply provides, power
redundancy. In a redundant mode, the system distributes the power load
across both power supplies to maximize efficiency. When a power supply is
removed with the system powered on, the full power load is picked up by the
second power supply. Table 3-1 lists the power supply redundancy modes.
Table 3-1. Power Supply Redundancy Modes
Number of Power Supplies Redundancy Mode
System Configuration
1
1+0
Nonredundant
configuration
2
1+1
Redundant configuration
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Removing a Power Supply
CAUTION: The system requires one power supply for normal operation. On
power-redundant systems, remove and replace only one power supply at a time in
a system that is powered on.
1 Disconnect the power cable from the power source.
2 Disconnect the power cable from the power supply and remove the Velcro
straps that bundle and secure the system cables.
NOTE: You may have to unlatch and lift the optional cable management arm if
it interferes with power-supply removal. For information about the cable
management arm, see the system’s rack documentation.
3 Press the release latch and pull the power supply out to release it from the
power distribution board and clear the chassis.
If you are permanently removing the power supply, you must install a
power supply blank to ensure proper system cooling. See "Installing the
Power Supply Blank" on page 87.
Figure 3-8. Removing and Installing a Power Supply
1
2
3
86
1
power supply
3
release latch
Installing System Components
2
velcro strap
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Installing a Power Supply
1 Verify that the power supplies are the same type and have the same
maximum output power.
NOTE: The maximum output power (shown in watts) is listed on the power
supply label.
2 If applicable, remove the power supply blank. See "Removing the Power
Supply Blank" on page 87.
3 Slide the new power supply into the chassis until the power supply is fully
seated and the release latch snaps into place. See Figure 3-8.
NOTE: If you unlatched the cable management arm in step 1 of the previous
procedure, relatch it. For information about the cable management arm, see
the system’s rack documentation.
4 Connect the power cable to the power supply and plug the cable into a
power outlet.
CAUTION: When connecting the power cable, secure the cable with the Velcro
strap.
NOTE: When installing, hot-swapping, or hot-adding a new power supply in a
system, allow several seconds for the system to recognize the power supply and
determine its status. The power-supply status indicator turns green to signify that
the power supply is functioning properly.
Removing the Power Supply Blank
If you are installing a power supply, remove the power supply blank by pulling
outward on the blank.
CAUTION: To ensure proper system cooling, the power supply blank must be
installed in power supply bay PS2 in a non-redundant configuration. Remove the
power supply blank only if you are installing a second power supply.
Installing the Power Supply Blank
NOTE: Install the power supply blank only in power supply bay 2.
To install the power supply blank, align the blank with the power supply bay
and insert the blank into the chassis until it clicks into place.
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Cooling Shroud
The cooling shroud covers the memory modules and provides air flow to the
system.
Removing the Cooling Shroud
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
CAUTION: Never operate your system with the cooling shroud removed. The
system may get overheated quickly, resulting in shutdown and loss of data.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening and Closing the System" on page 76.
3 Remove the RAID battery from the battery carrier. See Figure 3-9.
4 Hold the touch points and gently lift the cooling shroud away from the
system. See Figure 3-9.
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Figure 3-9. Removing and Installing the Cooling Shroud
1
2
3
4
1
cooling shroud
2
RAID battery carrier
3
shroud tabs (6)
4
touch points (2)
Installing the Cooling Shroud
NOTE: For proper alignment of the cooling shroud in the system, ensure that the
cables inside the system are routed along the chassis wall. See Figure 3-10.
1 Lower the cooling shroud into the system and align the cooling shroud
tabs with the slots on the system. See Figure 3-9.
2 Insert the RAID battery into the battery carrier in the cooling shroud. See
"Installing the RAID Battery" on page 119.
3 Close the system. See "Opening and Closing the System" on page 76.
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Front-Chassis Assembly
The front-chassis assembly consists of the hard drives, SAS/SATA backplane,
optical drive, control panel assembly, and the front panel display. The frontchassis assembly is mounted on the chassis walls with a sliding rail system.
To slide the front-chassis assembly away from the chassis:
1 If installed, remove the front bezel. See "Removing the Front Bezel" on
page 75.
2 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
3 Open the system. See "Opening the System" on page 76.
4 Remove the cooling shroud. See "Removing the Cooling Shroud" on
page 88.
CAUTION: To prevent the memory modules from being damaged, ensure that all
cables connected to the front-chassis assembly are free of obstructions.
5 If required, free the power/data cables from the chassis walls.
6 If required, remove the SAS cables connected to the backplane. See
Figure 3-10.
7 Press the release tabs inward and slide the assembly forward and away from
the chassis. See Figure 3-10.
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Figure 3-10. Sliding the Front-Chassis Assembly
5
3
4
2
1
8
2
7
6
1
front-chassis assembly
control panel cable
3
USB cable
4
SAS backplane power cable
5
cable clamp
6
release tabs (2)
7
SATA cable
8
SAS cables (2)
To slide the front-chassis assembly back into the locked position:
1 Slide the assembly inside until it snaps into position.
NOTE: For proper system cooling, ensure that the cables inside the system do
not obstruct airflow.
2 Route the SAS and SATA cables along the chassis wall. See Figure 3-10.
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3 Route the SAS backplane/USB/optical drive power cables through the
cable clamp. Route the control panel cable through the cable clamp and
then along the chassis wall. See Figure 3-10.
CAUTION: To prevent the memory modules from being damaged, ensure that all
cables connected to the front-chassis assembly are free of obstructions.
4 If applicable, connect the SAS cables to the SAS backplane.
5 Replace the cooling shroud. See "Installing the Cooling Shroud" on
page 89.
6 Close the system. See "Closing the System" on page 77.
7 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
8 If applicable, replace the front bezel. See "Installing the Front Bezel" on
page 75.
System Memory
Your system supports ECC DDR3 registered DIMMs (RDIMMs) and
unbuffered registered DIMMs (UDIMMs). Quad-rank DIMMs of 1066 MHz
and single- and dual-rank DIMMs of 1333 MHz are also supported. RDIMMs
of capacities 2 GB, 4 GB, and 8 GB are supported for a total of up to 256 GB.
The system consists of 32 memory sockets split into four sets of eight sockets;
one set for each processor. Each eight-memory socket set is further organized
into four DDR3 memory channels. The first socket of each DDR3 memory
channel is marked with a white release lever.
Each channel supports up to two single-, dual-, or quad-rank RDIMMs or two
UDIMMs. The interface uses either 2 GB, 4 GB, or 8 GB RDIMMs and 1 GB,
2 GB, or 8 GB UDIMMs.
The following features are available with respect to memory:
• Each processor has four DDR3 channels that support speeds up to 1333
MHz.
• UDIMMs and RDIMMs cannot be mixed.
• Quad-Rank DIMM types support speeds up to 1066 MHz.
• Your system may support online memory sparing.
• Mixing of memory sizes and ranks is allowed for flexibility.
• Up to 256 GB of memory (with 32 8 GB RDIMMs)
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General Memory Module Installation Guidelines
To ensure optimal performance of your system, observe the following general
guidelines when configuring your system memory:
NOTE: Memory configurations that fail to observe these guidelines can prevent
your system from starting and producing any video output.
•
DIMMs must be populated in matched pairs for each processor (for
example, A1/A2, A3/A4). Single DIMM operation is not supported.
•
All processor memory channels must be populated identically (same
speed, size, and type).
•
The memory configuration for each processor must be identical for
optimal performance.
•
Memory modules must be installed beginning with socket A1 or A2 for
processor 1, B1 or B2 for processor 2, and C1 or C2 for processor 3, D1 or
D2 for processor 4.
•
In case of mixed-rank population, first populate the DIMM with the
highest number of ranks (in sockets with white release levers).
•
If memory modules with different speeds are installed, they operate at the
speed of the slowest installed memory module(s).
•
If online sparing is enabled, identical DIMMs must be installed in the
same slots across each channel.
The system supports advanced ECC, memory interleaving, and online
sparing. For information on memory configurations, see Table 3-2 and
Table 3-3.
Memory Sparing Support
Memory sparing is supported in systems that have one of the fully populated
memory configurations shown in Table 3-2 and Table 3-3. The memory
sparing feature must be enabled in the Memory Settings screen of the System
Setup program. See "Using the System Setup Program and UEFI Boot
Manager" on page 53.
NOTE: The memory sparing and node interleaving features cannot be used at the
same time. To use memory sparing, you must disable the Node Interleaving option
in the System Setup program.
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To support memory sparing, all eight DIMM sockets of each CPU must be
populated. When enabled, memory sparing allocates and reserves one rank of
memory from the installed DIMMs and is large enough to act as spare
memory in the event of a memory rank failure where the contents of the
failed rank is copied to the spared rank.
Table 3-2. Memory Configurations (Two Processors)
NOTE: DIMMs A1–A8 are assigned to processor 1, DIMMs B1–B8 are assigned to
processor 2, and so on.
System Capacity
(in GB)
Number of DIMMs
DIMM Size (in GB)
DIMM Type
Organization
Processors
8
8
1
RDIMM
x8
A1,A2,A3,A4
B1,B2, B3,B4
16
8
2
UDIMM
x8
A1,A2,A3,A4
B1,B2, B3,B4
16
8
2
RDIMM
x8
A1,A2,A3,A4
B1,B2, B3,B4
32
16 2
UDIMM
x8
A1,A2,A3,A4,A5,A6, B1,B2,B3,B4,B5,B6,
A7,A8
B7,B8
32
16 2
RDIMM
x8
A1, A2, A3, A4,
A5,A6,A7,A8
64
16 4
RDIMM
x4
A1,A2,A3,A4,A5,A6, B1,B2,B3,B4,B5,B6,
A7,A8
B7,B8
96a
16 8 and 4 RDIMM
x4
A1,A2,A3,A4,A5,A6, B1,B2,B3,B4,B5,B6,
A7,A8
B7,B8
128
16 8
x4
A1,A2,A3,A4,A5,A6, B1,B2,B3,B4,B5,B6,
A7,A8
B7,B8
RDIMM
1
2
B1,B2,B3,B4,B5,B6,
B7,B8
a. Eight 8 GB DIMMS are populated in slots A1–A8 and eight 4 GB DIMMS are populated in slots
B1–B8.
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Organization
Processors
DIMM Type
DIMM Size (in GB)
Number of DIMMs
System Capacity
Table 3-3. Memory Configurations (Four Processors)
1
2
3
4
16
16 1
UDIMM x8 A1,A2,A3,
A4
B1,B2,B3,
B4
C1,C2,
C3,C4
D1,D2,
D3,D4
16
16 1
RDIMM
x8 A1,A2,A3,
A4
B1,B2,B3,
B4
C1,C2,
C3,C4
D1,D2,
D3,D4
32
16 2
UDIMM x8 A1,A2,A3,
A4
B1,B2,B3,
B4
C1,C2,
C3,C4
D1,D2,
D3,D4
32
16 2
RDIMM
B1,B2,B3,
B4
C1,C2,
C3,C4
D1,D2,
D3,D4
64
32 2
UDIMM x8 A1,A2,A2
3,A4,A5,A
6,A7,A8
B1,B2,B3, C1,C2,
B4, B5,
C3,C4,
B6, B7, B8 C5, C6,
C7, C8
D1,D2,
D3,D4,
D5, D6,
D7, D8
64
32 2
RDIMM
x8 A1,A5,A2,
A6,A3,A7,
A4,A8
B1,B5,B2,
B6,B3,B7,
B4,B8
C1,C5,
C2,C6,C
3,C7,C4,
C8
D1,D5,
D2,D6,
D3,D7,
D4,D8
64
16 4
RDIMM
x4 A1,A2,A3,
A4
B1,B2,
B3,B4
C1,C2,
C3,C4
D1,D2,
D3,D4
96a
32 4 and 2 RDIMM
x4 A1,A5,
A2,A6,A3,
A7,A4,A8
B1,B5,B2,
B6,B3,B7,
B4,B8
C1,C5,
C2,C6,
C3,C7,
C4,C8
D1,D5,
D2,D6,
D3,D7,
D4,D8
128
32 4
x4 A1,A5,A2,
A6,A3,A7,
A4,A8
B1,B5,B2,
B6,B3,B7,
B4,B8
C1,C5,
C2,C6,
C3,C7,
C4,C8
D1,D5
,D2,D6,
D3,D7,
D4,D8
RDIMM
x8 A1,A2,A3,
A4
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Organization
Processors
DIMM Type
DIMM Size (in GB)
Number of DIMMs
System Capacity
Table 3-3. Memory Configurations (Four Processors) (continued)
1
2
3
4
160b 32 8 and 2 RDIMM
x4 A1,A5,A2,
A6,A3,A7,
A4,A8
B1,B5,B2,
B6,B3,B7,
B4,B8
C1,C5,
C2,C6,
C3,C7,
C4,C8
D1,D5,
D2,D6,
D3,D7,
D4,D8
192c
32 8 and 4 RDIMM
x4 A1,A5,A2,
A6,A3,A7,
A4,A8
B1,B5,B2,
B6,B3,B7,
B4,B8
C1,C5,
C2,C6,
C3,C7,
C4,C8
D1,D5,
D2,D6,
D3,D7,
D4,D8
256
32 8
x4 A1,A5,A2,
A6,A3,A7,
A4,A8
B1,B5,B2,
B6,B3,B7,
B4,B8
C1,C5,
C2,C6,
C3,C7,
C4,C8
D1,D5,
D2,D6,
D3,D7,
D4,D8
RDIMM
a. Eight 4 GB DIMMS are populated in slots A1–A8, eight 4 GB DIMMS are populated in slots
B1–B8, eight 2 GB DIMMS are populated in slots C1–C8, and eight 2 GB DIMMS are populated in
slots D1–D8.
b. Eight 8 GB DIMMS are populated in slots A1–A8, eight 8 GB DIMMS are populated in slots
B1–B8, eight 2 GB DIMMS are populated in slots C1–C8, and eight 2 GB DIMMS are populated in
slots D1–D8.
c. Eight 8 GB DIMMS are populated in slots A1–A8, eight 8 GB DIMMS are populated in slots
B1–B8, eight 4 GB DIMMS are populated in slots C1–C8, and eight 4 GB DIMMS are populated in
slots D1–D8.
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Installing Memory Modules
WARNING: The memory modules are hot to touch for some time after the system
has been powered down. Allow time for the memory modules to cool before
handling them. Handle the memory modules by the card edges. Avoid touching the
components on the memory module and the connectors.
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 If installed, remove the front bezel. See "Removing the Front Bezel" on
page 75.
2 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
3 Open the system. See "Opening the System" on page 76.
4 Remove the cooling shroud. See "Removing the Cooling Shroud" on
page 88.
5 If applicable, slide the front-chassis assembly away from the chassis. See
"Front-Chassis Assembly" on page 90.
6 Press down on the ejectors on each end of the socket until the memorymodule blank pops out of the socket. See Figure 3-11.
NOTE: Ensure that you retain any removed memory-module blanks for
future use.
CAUTION: Handle each memory module only on either card edge, making sure
not to touch the memory module components or connectors.
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Figure 3-11. Installing and Removing a Memory Module
1
2
3
1
memory module
3
alignment key
2
memory module socket ejectors (2)
7 Align the memory module's edge connector with the alignment key of the
memory module socket, and insert the memory module in the socket.
NOTE: The memory module socket has an alignment key that allows you to
install the memory module in the socket in only one way.
8 Press down on the memory module with your thumbs to lock the memory
module into the socket.
When the memory module is properly seated in the socket, the ejectors on
the memory module socket align with the ejectors on the other sockets
that have memory modules installed.
9 Repeat step 6 through step 8 of this procedure to install the remaining
memory modules. See Table 3-2.
10 If applicable, slide the front-chassis assembly back into the chassis. See
"Front-Chassis Assembly" on page 90.
11 Replace the cooling shroud. See "Installing the Cooling Shroud" on
page 89.
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12 Close the system. See "Closing the System" on page 77.
13 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
14 If applicable, replace the front bezel. See "Installing the Front Bezel" on
page 75.
15 Power on the system, press <F2> to enter the System Setup program, and
check the System Memory setting on the main System Setup screen.
The system should have already changed the value to reflect the newly
installed memory.
16 If the value is incorrect, one or more of the memory modules may not be
installed properly. Repeat step 3 through step 15 of this procedure,
checking to ensure that the memory modules are firmly seated in their
sockets.
17 Run the system memory test in the system diagnostics. See "Running the
Embedded System Diagnostics" on page 172.
Removing Memory Modules
WARNING: The memory modules are hot to touch for some time after the system
has been powered down. Allow time for the memory modules to cool before
handling them. Handle the memory modules by the card edges and avoid touching
the components on the memory module.
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
CAUTION: To ensure proper system cooling, memory-module blanks must be
installed in any memory socket that is not occupied. Remove memory-module
blanks only if you intend to install memory modules in those sockets.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 If installed, remove the front bezel. See "Removing the Front Bezel" on
page 75.
3 Open the system. See "Opening the System" on page 76.
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CAUTION: Handle each memory module only on either card edge, making sure
not to touch the memory module components or connectors.
4 Remove the cooling shroud. See "Removing the Cooling Shroud" on
page 88.
5 If applicable, slide the front-chassis assembly away from the chassis. See
"Front-Chassis Assembly" on page 90.
6 Press down and out on the ejectors on each end of the socket until the
memory module pops out of the socket. See Figure 3-11.
7 Lift out the memory module.
NOTE: If you are not replacing the memory module, insert a memory module
blank in the socket.
8 If applicable, slide the front-chassis assembly back into the chassis. See
"Front-Chassis Assembly" on page 90.
9 Close the system. See "Closing the System" on page 77.
10 If applicable, replace the front bezel. See "Installing the Front Bezel" on
page 75.
11 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
Cooling Fans
Your system contains six hot-swappable fans mounted in a fan assembly and
provides cooling for the processors, expansion cards, and memory modules.
NOTE: In the event of a problem with a particular fan, the fan number is referenced
by the system’s management software, allowing you to easily identify and replace
the proper fan by noting the fan numbers on the cooling fan assembly.
Removing a Cooling Fan
WARNING: Opening or removing the system cover when the system is on may
expose you to a risk of electric shock. Exercise utmost care while removing or
installing cooling fans.
WARNING: Allow time for the fan to stop spinning after removing it from the
system.
WARNING: Do not attempt to operate the system without the cooling fans.
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CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
NOTE: The procedure for removing each individual fan module is the same.
1 Open the system. See "Opening the System" on page 76.
2 Press the release tab and lift the fan out of the cooling fan assembly. See
Figure 3-12.
Figure 3-12. Removing and Installing a Cooling Fan
1
2
3
1
fan assembly
3
fan module
2
release tab
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Installing a Cooling Fan
WARNING: Opening or removing the system cover when the system is on may
expose you to a risk of electric shock. Exercise utmost care while removing or
installing cooling fans.
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Align the connector on the fan with the connector on the system board.
See Figure 6-1.
2 Lower the fan into the cooling fan assembly until the release tab snaps into
place. See Figure 3-12.
3 Close the system. See "Closing the System" on page 77.
Removing the Cooling Fan Assembly
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
2 Open the system. See "Opening the System" on page 76.
3 Lift the blue release levers to release the cooling fan assembly from the
chassis. See Figure 3-13.
4 Grasp the blue release levers and lift the cooling fan assembly out of the
system. See Figure 3-13.
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Figure 3-13. Removing and Installing the Cooling Fan Assembly
1
2
3
1
release levers (2)
3
slots (2)
2
fan assembly
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Installing the Cooling Fan Assembly
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Orient the cooling fan assembly as shown in Figure 3-1.
2 Align the slots on the sides of the cooling fan assembly with the tabs on
the chassis. See Figure 3-13.
3 Insert the cooling fan assembly into the system and lower the blue release
levers to lock it in place.
4 Close the system. See "Closing the System" on page 77.
5 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
Internal USB Memory Key
An optional USB memory key installed inside your system can be used as a
boot device, security key, or mass storage device. The USB connector must be
enabled by the Internal USB Port option in the Integrated Devices screen of
the System Setup program.
To boot from the USB memory key, configure the USB memory key with a
boot image and then specify the USB memory key in the boot sequence in the
System Setup program.
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 76.
3 Locate the USB connector on the control panel board. See Figure 3-29.
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4 Insert the USB memory key into the USB connector. See Figure 3-14.
5 Close the system. See "Closing the System" on page 77.
6 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
7 Enter the System Setup program and verify that the USB key has been
detected by the system. See "Using the System Setup Program and UEFI
Boot Manager" on page 53.
Figure 3-14. Removing and Installing a USB Memory Key
1
2
1
USB memory key connector
2
USB memory key
Internal NIC Hardware Key
Any additional future functionalities for the system’s integrated NICs are
enabled by installing an optional NIC hardware key in the iSCSI KEY socket
on the system board. See Figure 6-1.
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
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1 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
2 Open the system. See "Opening the System" on page 76.
3 Locate the ISCSI KEY connector on the system board. See Figure 6-1.
4 Insert the NIC hardware key into the connector on the board. See
Figure 3-15.
Figure 3-15. Removing and Installing a NIC Hardware Key
1
2
1
NIC hardware key
2
ISCSI KEY connector
5 Close the system. See "Closing the System" on page 77.
6 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
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Expansion Cards and Expansion-Card Risers
Expansion Card Installation Guidelines
Your system supports up to six Generation 2 PCIe expansion cards using
connectors on the system board and two expansion-card risers. To locate the
expansion-card connectors on the system board, see Figure 6-1 and to locate
the expansion-card connectors on the expansion-card risers, see Figure 6-4 and
Figure 6-5.
The following are the slot configurations on the risers and the system board:
•
•
•
Riser 1
–
Slot 1: x8 link expansion slot (24.13 cm [9.5"] length)
–
Slot 2: x4 link expansion slot (low-profile 24.13 cm [9.5"] maximum
length, with a standard height bracket)
System Board
–
Slot 3: x8 link expansion slot (low-profile 24.13 cm [9.5"] length)
–
Slot 4: x8 link expansion slot (low-profile 24.13 cm [9.5"] length)
Riser 2
–
Slot 5: x8 link expansion slot (24.13 cm [9.5"] length)
–
Slot 6: x8 link expansion slot (24.13 cm [9.5"] length)
NOTE: The length specified above is of the expansion cards.
NOTE: Ensure that both riser 1 and riser 2 are installed in the system before you
turn the system on.
CAUTION: To ensure proper cooling, only two out of the six expansion cards can
have a power consumption greater than 15 W (up to 25 W maximum), not including
the integrated storage controller.
Table 3-4 provides a guide for installing expansion cards to ensure proper
cooling and mechanical fit. The expansion cards with the highest priority
should be installed first using the slot priority indicated. All other expansion
cards should be installed in card priority and slot priority order.
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Table 3-4. Expansion Card Installation Priority
Card
Priority
Card Type
Slot
Priority
Max Allowed
1
PERC H800
6,5
2
2
PERC 6/E
6,5
2
3
SAS 5/E
6,5
2
4
10 Gb NICs
6,5,1,2
2
5
Converged Network Adapters (CNA)
6,5,1,2
2
6
8G Fiber Channel (single port)
6,5,1,2
4
7
6 Gbps SAS HBA
6,5,1,2
2
8
8G Fiber Channel (dual port)
6,5,1,2
2
9
4G Fibre Channel (single port)
2,1,6,5
2–4
10
4G Fibre Channel (dual port)
2,1,6,5
2–4
11
SCSI HBA
2,1,6,5
2
12
1 Gb NICs
2,1,6,5,3,4
2–4
Installing an Expansion Card
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Unpack the expansion card and prepare it for installation.
For instructions, see the documentation accompanying the card.
2 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
3 Open the system. See "Opening the System" on page 76.
4 Locate the expansion-card connector on the system board/riser. See
Figure 6-1 and Figure 3-16.
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5 Lift the expansion-card latch and remove the filler bracket. See
Figure 3-16.
NOTE: To install an expansion card in the expansion-card connector on the
system board, go to step 7.
6 Holding the card by its edges, position the card so that the card-edge
connector aligns with the expansion-card connector.
7 Insert the card-edge connector firmly into the expansion-card connector
until the card is fully seated.
8 Replace the expansion-card latch. See Figure 3-16.
Figure 3-16. Installing and Removing an Expansion Card
1
2
3
1
expansion-card latch
3
expansion-card connector
2
expansion card
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9 If applicable, connect the cables to the expansion card.
10 Replace the expansion-card latch.
11 Close the system. See "Closing the System" on page 77.
12 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
13 Install any device drivers required for the card as described in the
documentation for the card.
Removing an Expansion Card
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 76.
3 If applicable, disconnect all cables from the card.
4 Lift the expansion-card latch. See Figure 3-16.
5 Grasp the expansion card by its edges, and carefully remove it from the
expansion-card connector.
6 If you are removing the card permanently, install a metal filler bracket over
the empty expansion card slot on the chassis.
7 Replace the expansion-card latch.
NOTE: You must install a filler bracket over an empty expansion slot to
maintain Federal Communications Commission (FCC) certification of the
system. The brackets also keep dust and dirt out of the system and aid in
proper cooling and airflow inside the system.
8 Close the system. See "Closing the System" on page 77.
9 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
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Removing Expansion-Card Riser 1
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 76.
3 If installed, remove the expansion card(s) from the expansion-card slot(s).
See "Removing an Expansion Card" on page 110.
4 If installed, remove the storage controller card. See "Removing the
Integrated Storage Controller Card" on page 115.
5 To remove the expansion-card riser, press the blue tab on the riser and lift
the expansion-card riser from the connector on the system board. See
Figure 3-17.
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Figure 3-17. Installing and Removing Expansion-Card Riser 1
3
2
1
4
8
5
7
6
112
1
expansion-card riser 1
2
expansion-card slot 1
3
expansion-card slot 2
4
integrated storage controller card slot
5
riser guide pin
6
connector on system board
7
riser guide
8
blue tab
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Installing Expansion-Card Riser 1
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Align the expansion-card riser with the slot on the riser guide and the riser
guide pin on the system board. See Figure 3-17.
NOTE: If the riser guide is in a horizontal position, rotate it to upright position.
See Figure 3-17.
2 Lower the expansion-card riser into place until the expansion-card riser
connector is fully seated.
3 If applicable, replace the storage controller card. See "Installing the
Integrated Storage Controller Card" on page 117.
4 If applicable, replace the expansion card(s). See "Installing an Expansion
Card" on page 108 on page 72.
5 Close the system. See "Closing the System" on page 77.
6 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
Removing Expansion-Card Riser 2
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 76.
3 If installed, remove the expansion card from the expansion-card slot. See
"Removing an Expansion Card" on page 110.
4 To remove the expansion-card riser, lift the expansion-card riser from the
connector on the system board. See Figure 3-18.
Installing System Components
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Figure 3-18. Installing and Removing Expansion-Card Riser 2
3
2
1
4
5
6
1
expansion-card riser 2
2
expansion-card slot 5
3
slot on chassis
4
expansion-card slot 6
5
riser 2 connector on system board
6
riser guide pins (2)
Installing Expansion-Card Riser 2
1 Align the expansion-card riser with the riser guide pins on the system
board and the slot on the chassis. See Figure 3-17.
2 Lower the expansion-card riser into place until the expansion-card riser
connector is fully seated.
3 If applicable, replace the expansion card(s). See "Installing an Expansion
Card" on page 108 on page 72.
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4 Close the system. See "Closing the System" on page 77.
5 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
Integrated Storage Controller Card
Your system includes a dedicated expansion-card slot on expansion-card
riser 1 for an integrated controller card that provides the integrated storage
subsystem for your system’s internal hard drives. The controller supports SAS
and SATA hard drives and also enables you to set up the hard drives in RAID
configurations as supported by the version of the storage controller included
with your system.
Removing the Integrated Storage Controller Card
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 76.
3 Remove the cooling shroud. See "Removing the Cooling Shroud" on
page 88.
4 Remove the cooling fan assembly. See "Removing the Cooling Fan
Assembly" on page 102.
5 Disconnect the cables connected to the card. See Figure 3-19.
6 Bend both the alignment guides outward and pull the storage controller
card out of the connector. See Figure 3-19.
7 Close the system. See "Closing the System" on page 77.
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Figure 3-19. Removing and Installing the Integrated Storage Controller Card
1
2
3
6
5
4
116
1
expansion card riser 1
2
SAS data cable connectors (2)
3
SAS data cables (2)
4
integrated storage controller card
5
alignment guides (2)
6
integrated storage controller card connector
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Installing the Integrated Storage Controller Card
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 76.
3 Remove the cooling shroud. See "Removing the Cooling Shroud" on
page 88.
4 Remove the cooling fan assembly. See "Removing the Cooling Fan
Assembly" on page 102.
5 Hold the card by its edges and angle it between the alignment guides on
riser 1 until it is fully seated. See Figure 3-1.
6 Connect the SAS data cables to the integrated storage controller card. See
Figure 3-19.
NOTE: Ensure that you connect the cable according to the connector labels
on the cable. The cable does not function properly if reversed.
7 If applicable, connect the RAID battery cable. See Figure 3-20.
8 Route the SAS data cable through the channel on the inner side of the
chassis.
9 Attach the cable labeled "SAS A" to SAS A connector on the backplane,
and attach the cable labeled "SAS B" to SAS B connector on the backplane.
See Figure 3-19.
10 Replace the cooling fan assembly. See "Installing the Cooling Fan
Assembly" on page 104.
11 Replace the cooling shroud. See "Installing the Cooling Shroud" on
page 89.
12 Close the system. See "Closing the System" on page 77.
13 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
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RAID Battery (Optional)
The information in this section applies only to systems with the optional
PERC cards without an integral battery backup unit.
Removing a RAID Battery
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 76.
3 Remove the cooling fan assembly. See "Removing the Cooling Fan
Assembly" on page 102.
4 Press the tab on the RAID battery cable connector and pull the cable out
of the connector on the storage controller card.
5 Free the RAID battery cable from the slot in the battery carrier. See
Figure 3-20.
6 Lift the RAID battery out of the battery carrier.
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Figure 3-20. Removing and Installing the RAID Battery
1
2
3
4
5
1
RAID battery carrier
2
RAID battery
3
RAID battery cable
4
RAID battery carrier slot
5
cooling shroud
Installing the RAID Battery
1 Insert the RAID battery into the battery carrier in the cooling shroud.
See Figure 3-20.
2 Route the RAID battery cable along the chassis wall and through the slot
in the battery carrier.
3 Tuck any cable slack into the area in front of the battery carrier slot.
4 Connect the battery cable to the connector on the integrated storage
controller card.
5 Replace the cooling fan assembly. See "Installing the Cooling Fan
Assembly" on page 104.
6 Close the system. See "Closing the System" on page 77.
7 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
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iDRAC6 Enterprise Card (Optional)
Removing an iDRAC6 Enterprise Card
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 If applicable, disconnect the Ethernet cable from the iDRAC6 Enterprise
Card connector on the system back panel. See Figure 1-3.
3 Open the system. See "Opening the System" on page 76.
4 Remove the VFlash media card (if installed) from the iDRAC6 Enterprise
Card. See "Removing a VFlash Media Card" on page 122.
5 Pull back slightly on the two tabs at the front edge of the card and gently
lift the front edge of the card off the retention standoffs. See Figure 3-21.
As the card releases from the standoffs, the connector under the card
disengages from the system board connector.
6 Slide the card away from the back of the system until the RJ-45 connector
is clear of the back panel and then lift the card out of the system.
7 Close the system. See "Closing the System" on page 77.
8 Reconnect the system and peripherals to its electrical outlet, and turn
them on.
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Figure 3-21. Installing and Removing an iDRAC6 Enterprise Card (Optional)
1
2
3
4
6
5
1
iDRAC6 enterprise card
2
VFlash media slot
3
VFlash SD card
4
retention standoff posts (2)
5
retention standoff tabs (2)
6
iDRAC6 enterprise card connector
Installing an iDRAC6 Enterprise Card
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 76.
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3 Remove the plastic filler plug for the iDRAC6 Enterprise port from the
system back panel. See Figure 1-3.
4 Align the front edge of the card with the two plastic retention standoffs
next to the iDRAC6 connector on the system board, and lower the card
into place. See Figure 3-21 and Figure 6-1.
When the front of the card is fully seated, the plastic standoffs snap over
the edge of the card.
5 If applicable, connect the Ethernet cable from the iDRAC6 Enterprise
Card connector on the system back panel. See Figure 1-3.
6 Close the system. See "Closing the System" on page 77.
7 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
8 Enter the iDRAC6 configuration utility and set up the Ethernet mode. See
"iDRAC6 Configuration Utility" on page 71.
VFlash Media (Optional)
The VFlash media card is a Secure Digital (SD) card that plugs into the
optional iDRAC6 Enterprise card at the back corner of the system.
Removing a VFlash Media Card
To remove the VFlash media, push inward on the card to release it, and pull
the card from the card slot.
Installing a VFlash Media Card
1 Locate the VFlash media slot at the back corner of the system. See
Figure 1-3.
2 With the label side facing up, insert the contact-pin end of the SD card
into the card slot on the module.
NOTE: The slot is keyed to ensure correct insertion of the card.
3 Press inward on the card to lock it into the slot.
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Internal Dual SD Module (Optional)
Removing the Internal Dual SD Module
When the Redundancy option is set to Mirror Mode in the Integrated
Devices screen of the system setup program, the information is replicated
from one SD card to another. See "Integrated Devices Screen" on page 60.
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 76.
3 If installed, remove the SD cards from the internal dual SD module. See
Figure 3-1.
4 Disconnect the cable from the internal dual SD module. See Figure 3-22.
5 Lift the latch securing the internal dual SD module to the front-chassis
assembly and lift the module out of the assembly. See Figure 3-22.
6 Close the system. See "Closing the System" on page 77.
7 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
Installing System Components
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Figure 3-22. Removing and Installing the Internal Dual SD Module
1
2
3
4
5
6
7
1
hooks (2)
2
SD card slot 2
3
internal dual SD module
4
SD card slot 1
5
latch
6
cable connector
7
power cable
Installing the Internal Dual SD Module
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 76.
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3 Position the module so the tabs on the underside of the tray fit into the
hooks on the front-chassis assembly, then lower the opposite edge of the
card into place. See Figure 3-1 and Figure 3-22.
4 Connect the internal dual SD module cable to the connector on the
control panel board.
5 Close the system. See "Closing the System" on page 77.
6 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
Processors
Removing a Processor
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Prior to upgrading your system, download the latest system BIOS version
from support.dell.com and follow the instructions included in the
compressed download file to install the update on your system.
2 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet. When disconnected from AC power,
press and hold the power button for three seconds to fully drain the system
of stored power prior to removing the cover.
3 Open the system. See "Opening the System" on page 76.
4 Remove the cooling shroud. See "Removing the Cooling Shroud" on
page 88.
5 If applicable, slide the front chassis assembly.
6 If applicable, remove the cooling fan assembly. See "Removing the Cooling
Fan Assembly" on page 102.
WARNING: The heat sink and processor are hot to touch for some time after the
system has been powered down. Allow the heat sink and processor to cool before
handling them.
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CAUTION: Never remove the heat sink from a processor unless you intend to
remove the processor. The heat sink is necessary to maintain proper thermal
conditions.
7 Using a #2 Phillips screwdriver, loosen the heat-sink retention screws. See
Figure 3-23.
8 Gently lift the heat sink off the processor and keep it aside with the
thermal grease side facing up.
Figure 3-23. Removing and Installing the Heat Sink
1
2
1
126
heat sink
Installing System Components
2
slot on system board
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CAUTION: The processor is held in its socket under strong pressure. Be aware
that the release lever can spring up suddenly if not firmly grasped.
9 Position your thumb firmly over the processor socket-release lever and
release the lever from the locked position by pushing down and pulling out
from under the tab. Rotate the lever 90 degrees upward until the processor
is released from the socket. See Figure 3-24.
10 Rotate the processor shield upward and out of the way. See Figure 3-24.
Figure 3-24. Removing and Installing a Processor
1
2
6
4
3
5
1
processor
2
notches in processor
3
pin 1 indicators (2)
4
processor shield
5
ZIF socket
6
socket release lever
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Figure 3-25. Removing and Installing a Processor Blank
2
1
1
release lever
2
processor blank
CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing
the processor. Bending the pins can permanently damage the system board.
11 Carefully, lift the processor out of the socket and leave the release lever up
so that the socket is ready for the new processor.
After removing the processor, place it in an antistatic container for reuse,
return, or temporary storage. Do not touch the bottom of the processor.
Touch only the side edges of the processor.
If you are permanently removing the processor, you must install a processor
blank in the processor socket to protect the pins of the processor socket.
See Figure 3-25. Installing a processor blank is similar to installing a
processor. See "Installing a Processor" on page 129.
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Installing a Processor
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 If you are adding a third and fourth processor for the first time, remove the
processor blank from the vacant processor sockets. Removing the blank is
similar to removing a processor. See "Removing a Processor" on page 125.
2 Remove the processor from the packing material by the processor’s edges
only. Do not touch the bottom of the processor. Handle the processor
carefully with your fingers on the side edges. Place your free hand beneath
the processor when you are moving it to the system to prevent dropping it
on the floor.
3 Locate the pin 1 indicator on the system board socket.
4 Locate the pin 1 indicator on the top of the processor. The pin 1 indicator
is shown as a triangle on the top of the processor. See Figure 3-24.
CAUTION: Positioning the processor incorrectly can permanently damage the
system board or the processor. Be careful not to bend the pins in the socket.
5 Place the processor over the socket with each pin 1 aligned with the pin
guide on the processor socket. See Figure 3-24.
CAUTION: Do not use force to seat the processor. When the processor is
positioned correctly, it engages easily into the socket.
6 Align the notches in the processor with the socket keys on the ZIF
socket. See Figure 3-24.
7 Install the processor in the socket. Keep the processor in level (see
Figure 3-24) and insert it straight down into the socket. Allow the
processor to float on the pins, allowing the processor shield to hold it in
place.
8 Verify that the processor is properly aligned and seated.
9 Close the processor shield. See Figure 3-24.
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10 Rotate the socket-release lever down until it snaps into place. See
Figure 3-24.
NOTE: Your kit may contain a replacement heat sink if you are installing a
processor that consumes additional power. The new heat sink may not appear
different than the original one; however, it has improved thermal dissipation
specifications and must be used.
11 Using a clean lint-free cloth, remove the thermal grease from the heat sink.
CAUTION: Applying too much thermal grease can result in excess grease coming
in contact with and contaminating the processor socket.
12 Keeping the heat sink pin aligned with the slot on the system board,
place the heat sink on the processor. See Figure 3-23.
13 Using a #2 Phillips screwdriver, tighten the two heat-sink retention
screws. See Figure 3-23.
14 If applicable, replace the cooling fan assembly. See "Installing the Cooling
Fan Assembly" on page 104.
15 Replace the cooling shroud. See "Installing the Cooling Shroud" on
page 89.
16 If applicable, slide the front chassis assembly back. See "Front-Chassis
Assembly" on page 90.
17 Close the system. See "Closing the System" on page 77.
18 Reconnect your system and peripherals to their electrical outlets, and turn
on the system.
19 Press <F2> to enter the System Setup program, and check that the processor
information matches the new system configuration. See "Entering the
System Setup Program" on page 54.
20 Run the system diagnostics to verify that the new processor operates
correctly.
For information about running the diagnostics, see "Running the
Embedded System Diagnostics" on page 172.
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System Battery
Replacing the System Battery
WARNING: There is a danger of a new battery exploding if it is incorrectly
installed. Replace the battery only with the same or equivalent type recommended
by the manufacturer. See your safety information for additional information.
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 76.
Figure 3-26. Replacing the System Battery
2
1
3
1
positive side of battery connector
3
negative side of battery connector
2
system battery
3 Locate the battery socket. See Figure 6-1.
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4 If installed, remove the integrated storage controller card. See "Removing
the Integrated Storage Controller Card" on page 115.
CAUTION: To avoid damage to the battery connector, you must firmly support the
connector while installing or removing a battery.
5 To remove the battery, support the battery connector by pressing down
firmly on the positive side of the connector.
6 Lift the battery out of the securing tabs at the negative side of the
connector.
7 To install a new system battery, support the battery connector by pressing
down firmly on the positive side of the connector.
8 Hold the battery with the "+" facing up and slide it under the securing
tabs at the positive side of the connector.
9 Press the battery straight down into the connector until it snaps into place.
10 If applicable, replace the integrated storage controller card. "Installing the
Integrated Storage Controller Card" on page 117.
11 Close the system. See "Closing the System" on page 77.
12 Reconnect the system to the electrical outlet and turn the system on,
including any attached peripherals.
13 Enter the System Setup program to confirm that the battery is operating
properly. See "Using the System Setup Program and UEFI Boot Manager"
on page 53.
14 Enter the correct time and date in the System Setup program's Time and
Date fields.
15 Exit the System Setup program.
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SAS Backplane
Removing the SAS Backplane
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 If installed, remove the front bezel. See "Removing the Front Bezel" on
page 75.
2 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
3 Open the system. See "Opening the System" on page 76.
CAUTION: To prevent damage to the drives and backplane, you must remove the
hard drives from the system before removing the backplane.
CAUTION: You must note the number of each hard drive and temporarily label
them before removal so that you can replace them in the same locations.
4 Remove the cooling shroud. See "Removing the Cooling Shroud" on
page 88.
5 Remove all hard drives. See "Removing a Hard-Drive Carrier" on page 80.
6 Disconnect the SAS data cable(s) and power cable from the backplane.
See Figure 3-27.
7 Push the blue release tabs in the direction of the arrows and slide the
backplane upwards.
8 Pull the backplane away from the system until the securing slots on the
backplane are free from the tabs on the front-chassis assembly.
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Figure 3-27. Removing and Installing a SAS Backplane
1
2
3
4
5
1
134
power cable
2
SAS backplane
3
SAS A cable
4
SAS B cable
5
release tabs (2)
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Installing the SAS Backplane
1 Align the slots on the SAS backplane with the tabs on the front-chassis
assembly.
2 Slide down the SAS backplane until the blue release tabs snap into place.
3 Connect the SAS data cable(s) and power cable to the backplane. See
Figure 3-27.
4 Install the hard drives in their original locations. See "Installing a HardDrive Carrier" on page 81.
5 If required, route the power/data cables along the chassis wall. See "FrontChassis Assembly" on page 90.
6 Replace the cooling shroud. See "Installing the Cooling Shroud" on
page 89.
7 Close the system. See "Closing the System" on page 77.
8 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
9 If applicable, replace the front bezel. See "Installing the Front Bezel" on
page 75.
Power Distribution Board
Removing the Power Distribution Board
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
2 Remove the power supplies from the system. See "Removing a Power
Supply" on page 86.
3 Open the system. See "Opening the System" on page 76.
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4 Remove the cooling fan assembly. See "Removing the Cooling Fan
Assembly" on page 102.
5 If applicable, remove the cables on the power distribution board.
6 Separate the system board and the I/O board to disengage the
interconnect between the power distribution board and the I/O board:
a
Slightly lift the tab on the high-speed connector to free the release
levers. See Figure 3-30.
b
Push the release levers at an angle of 90 degrees away from the
connector to separate the system board and the power distribution
board from the I/O board. See Figure 3-30.
7 Press the release tab in the direction of the arrow and slide the board
upwards. See Figure 3-28.
8 Pull the power distribution board up until the securing slots on the board
are free from the tabs on the chassis. See Figure 3-28.
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Figure 3-28. Removing and Installing the Power Distribution Board
2
1
3
5
4
1
power distribution board
2
release tab
3
securing slot
4
power cable
5
power distribution board connector
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Replacing the Power Distribution Board
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Unpack the new power distribution board assembly.
2 Align the securing slots on the power distribution board with the tabs on
the chassis.
3 Pull the release tab slightly to the back of the system and slide the board
down till it snaps into place. See Figure 3-28.
4 Connect the system board and the I/O board to engage the interconnect
between the power distribution board and the I/O board:
a
Align the guide pins on one half of the connector with the slots on the
other half of the connector. See Figure 3-30.
b
Push the release levers inward until they lock into position. See
Figure 3-30.
5 Connect the cable to the power distribution board.
6 Replace the cooling fan assembly. See "Installing the Cooling Fan
Assembly" on page 104.
7 Replace the power supplies in the system. See "Installing a Power Supply"
on page 87.
8 Close the system. See "Closing the System" on page 77.
9 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
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Control Panel Assembly
Removing the Control Panel Display Module
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 If installed, remove the front bezel. See "Removing the Front Bezel" on
page 75.
2 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
3 Open the system. See "Opening the System" on page 76.
4 Disconnect the display module cable from the control panel board.
See Figure 3-29.
NOTE: Using a small screwdriver or a knife raise the edges of the cable
socket and release the cable clamp.
5 Using a knife or a small flat-blade screwdriver, insert the blade beneath the
front panel of the display and slide the blade across the bottom to lift the
panel outward. See Figure 3-29.
6 Bend the panel upward to access to the mounting screws.
7 Using a T10 Torx driver, remove the two screws that secure the display
module to the system.
8 Remove the display module from the chassis cutout.
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Installing the Control Panel Display Module
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Insert the display module into the chassis cutout and secure the module
with the two Torx screws. See Figure 3-29.
2 Attach the replacement panel to the front of the display module.
3 Connect the display module cable to the control panel board.
See Figure 3-29.
NOTE: Ensure that you release the cable clamp before connecting the cable
and then latch the clamp after connecting the cable.
4 Close the system. See "Closing the System" on page 77.
5 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
6 If applicable, replace the front bezel. See "Installing the Front Bezel" on
page 75.
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Figure 3-29. Removing and Installing the Control Panel Display Module
2
1
3
4
5
6
7
1
T8 Torx screw
2
T10 Torx screws (3)
3
display module cable
4
control panel cable
5
power cable
6
control panel board
7
display module
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Removing the Control Panel Board
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
2 Open the system. See "Opening the System" on page 76.
3 Disconnect the cables connected to the control panel board.
See Figure 3-29.
NOTE: Ensure that you release the cable clamp before connecting the cable
and then latch the clamp after connecting the cable.
NOTE: Note the routing of the cables on the side on the system as you remove
them from the control panel board. You must route these cables properly
when you replace them to prevent them from being pinched or crimped.
4 If applicable, remove the USB memory key. See "Internal USB Memory
Key" on page 104.
5 Using a T10 Torx driver, remove the three screws that secure the control
panel board to the front-chassis assembly. See Figure 3-29.
6 Using a T8 Torx driver, remove the screw that secures the control panel
board on the front of the system. See Figure 3-29.
7 Slide the control panel assembly toward the back of the system and take it
out.
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Installing the Control Panel Board
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Align the screw holes on the control panel board with the holes on the
front-chassis assembly.
2 Using a T10 Torx driver, replace the three screws that secure the control
panel board to the front-chassis assembly. See Figure 3-29.
3 Using a T8 Torx driver, replace the screw that secures the control panel
board on the front of the system. See Figure 3-29.
4 If applicable, replace the USB memory key. See "Internal USB Memory
Key" on page 104.
5 Connect all the cables to the control panel board.
NOTE: Ensure that you release the cable clamp before connecting the cable
and then latch the clamp after connecting the cable.
6 If required, route the power/data cables along the chassis wall. See "FrontChassis Assembly" on page 90.
7 Close the system. See "Closing the System" on page 77.
8 If applicable, replace the front bezel. See "Installing the Front Bezel" on
page 75.
9 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
System Board Assembly
The system board assembly is divided into two boards, which are
interconnected by a high-speed connector.
•
Processor board—It has the connectors for the memory modules, power
supplies, and processors.
•
I/O board—It has the connectors for expansion-card risers and expansion
cards.
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Removing the System Board Assembly
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
CAUTION: If you are using the Trusted Program Module (TPM) with an encryption
key, you may be prompted to create a recovery key during program or system
setup. Be sure to create and safely store this recovery key. If you replace this
system board, you must supply the recovery key when you restart your system or
program before you can access the encrypted data on your hard drives.
NOTE: You can remove or replace the processor board without removing the I/O
board.
1 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
2 If installed, remove the front bezel. See "Removing the Front Bezel" on
page 75.
3 Open the system. See "Opening the System" on page 76.
4 Remove the cooling shroud. See "Removing the Cooling Shroud" on
page 88.
5 Slide the front-chassis assembly away from the system. See "Front-Chassis
Assembly" on page 90.
6 Remove the cable clamp. See Figure 3-10.
7 Remove the memory modules. See "Removing Memory Modules" on
page 99.
8 Remove the cooling fan assembly. See "Removing the Cooling Fan
Assembly" on page 102.
WARNING: The heat sink is hot to touch for some time after the system has been
powered down. Make sure that you do not touch the heat sink(s) while removing
the I/O board or the processor board.
9 Remove the heat sinks, processor blanks, and processors. See "Removing a
Processor" on page 125.
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10 If you are removing the I/O board, remove all expansion cards and the
integrated storage controller card. See "Removing an Expansion Card" on
page 110, and "Removing the Integrated Storage Controller Card" on
page 115.
11 If you are removing the I/O board, remove the expansion card risers.
See "Removing Expansion-Card Riser 1" on page 111 and "Removing
Expansion-Card Riser 2" on page 113.
12 If applicable, remove the NIC hardware key from the I/O board.
See "Internal NIC Hardware Key" on page 105.
13 Disconnect the cables from the system board assembly, SAS backplane,
control panel board, the optical drive, and other components.
14 Lift the tab on the high speed connector to free the release levers.
See Figure 3-30.
15 Push the release levers at an angle of 90 degrees away from the connector
to separate the processor board from the I/O board. See Figure 3-30.
16 Push the processor board toward the front of the system to free the guide
pins on one half of the connector from the slots on the other half of the
connector.
NOTE: The power distribution board connector disengages from the processor
board when the processor board is separated from the I/O board.
CAUTION: Do not lift the system board assembly by grasping a memory module,
processor, or other components.
17 Hold the processor board by the handle and the board edge
(see Figure 3-30). Angle the processor board out toward the back of the
system and lift the board out of the chassis.
18 To remove the I/O board, pull the release pin and slide the I/O board
toward the front of the system. Carefully lift the I/O board out of the
chassis.
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Figure 3-30. Removing and Installing the System Board Assembly
1
2
3
4
5
6
9
8
7
146
1
power distribution board
2
release pin
3
I/O board
4
tab
5
high-speed connector
6
guide pins (2)
7
release levers (2)
8
processor board
9
handle
Installing System Components
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Installing the System Board Assembly
1 Unpack the new system board assembly. If the I/O board was not removed
go to step 5.
2 Grasp the I/O board by its edge and the release pin and lower it into
the chassis.
3 Position the I/O board to the bottom of the chassis until it lays
completely flat.
4 Slide the I/O board toward the back of the system, inserting the connectors
into the cutouts on the chassis back panel.
5 Holding by the handle and the board edge of the processor board
(see Figure 3-30), lower the processor board into the chassis. Lower the
processor board to the bottom of the chassis until it lays completely flat.
6 Rotate the levers outward 90 degrees and slide the processor board
backward so that the guide pins on one half of the high-speed connector
engages with the slots on the other half of the connector. See Figure 3-30.
7 Push the release levers inward until they lock into position.
See Figure 3-30.
8 Replace the processors and heat sinks on the new processor board.
See "Installing a Processor" on page 129.
9 Replace the memory modules. See "Installing Memory Modules" on
page 97.
10 Replace the cable clamp. See Figure 3-10.
11 Replace the cooling fan assembly. See "Installing the Cooling Fan
Assembly" on page 104.
12 If applicable, replace the NIC hardware key on the I/O board. See "Internal
NIC Hardware Key" on page 105.
13 If applicable, replace the expansion card risers. See "Installing ExpansionCard Riser 1" on page 113 and "Installing Expansion-Card Riser 2" on
page 114.
14 If applicable, replace all expansion cards and the integrated storage
controller card. See "Installing an Expansion Card" on page 108 and
"Installing the Integrated Storage Controller Card" on page 117.
15 Slide the front-chassis assembly back into the system. See "Front-Chassis
Assembly" on page 90.
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16 Connect the cables to the system board assembly, SAS backplane, control
panel board, and the optical drive.
17 Route the power/data cables along the chassis wall. See "Front-Chassis
Assembly" on page 90.
18 Replace the cooling shroud. See "Installing the Cooling Shroud" on
page 89.
19 Close the system. See "Closing the System" on page 77.
20 If applicable, replace the front bezel. See "Installing the Front Bezel" on
page 75.
21 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
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Troubleshooting Your System
4
Safety First—For You and Your System
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
Troubleshooting System Startup Failure
If your system halts during startup prior to video output or LCD messaging,
especially after installing an operating system or reconfiguring your system’s
hardware, check for the following conditions:
•
If you boot the system to the BIOS boot mode after installing an operating
system from the UEFI Boot Manager, the system will hang. The reverse is
also true. You must boot to the same boot mode in which you installed the
operating system. See "Using the System Setup Program and UEFI Boot
Manager" on page 53.
•
Invalid memory configurations could cause the system to halt at startup
without any video output. See "System Memory" on page 92.
For all other startup issues, note the LCD panel messages and any system
messages that appear onscreen. For more information, see "LCD Status
Messages" on page 22 and "System Messages" on page 38.
Troubleshooting External Connections
Ensure that all external cables are securely attached to the external
connectors on your system before troubleshooting any external devices. See
Figure 1-1 and Figure 1-3 for the front- and back-panel connectors on your
system.
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Troubleshooting the Video Subsystem
1 Check the system and power connections to the monitor.
2 Check the video interface cabling from the system to the monitor.
3 If two monitors are attached to the system, disconnect one monitor. The
system supports only one monitor attached to either the front or rear video
connector.
4 If the problem persists, see "Getting Help" on page 185.
Troubleshooting a USB Device
1 Use the following steps to troubleshoot a USB keyboard and/or mouse. For
other USB devices, go to step 2.
a
Disconnect the keyboard and mouse cables from the system briefly
and reconnect them.
b
Connect the keyboard and mouse to the USB port(s) on the opposite
side of the system.
If the problem is resolved, restart the system, enter the System Setup
program, and check if the nonfunctioning USB ports are enabled.
c
Replace the keyboard/mouse with another working keyboard/mouse.
If the problem is resolved, replace the faulty keyboard/mouse.
If the problem is not resolved, proceed to the next step to begin
troubleshooting the other USB devices attached to the system.
2 Power down all attached USB devices and disconnect them from the
system.
3 Restart the system and, if your keyboard is functioning, enter the system
setup program. Verify that all USB ports are enabled. See "Integrated
Devices Screen" on page 60.
If your keyboard is not functioning, you can also use remote access. If the
system is not accessible, see "Disabling a Forgotten Password" on page 183
for instructions on setting the NVRAM_CLR jumper inside your system
and restoring the BIOS to the default settings.
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4 Reconnect and power on each USB device one at a time.
5 If a device causes the same problem, power down the device, replace the
USB cable, and power up the device.
If the problem persists, replace the device.
If all troubleshooting fails, see "Getting Help" on page 185.
Troubleshooting a Serial I/O Device
1 Turn off the system and any peripheral devices connected to the serial
port.
2 Swap the serial interface cable with a cable in good condition, and turn on
the system and the serial device.
If the problem is resolved, replace the interface cable.
3 Turn off the system and the serial device, and swap the device with a
comparable device.
4 Turn on the system and the serial device.
If the problem is resolved, replace the serial device.
If the problem persists, see "Getting Help" on page 185.
Troubleshooting a NIC
1 Run the appropriate online diagnostic test. See "Using Online Diagnostics"
on page 171.
2 Restart the system and check for any system messages pertaining to the
NIC controller.
3 Check the appropriate indicator on the NIC connector. See "NIC Indicator
Codes" on page 20.
•
If the link indicator does not light, check all cable connections.
•
If the activity indicator does not light, the network driver files might
be damaged or missing.
Remove and reinstall the drivers if applicable. See the NIC's
documentation.
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•
Change the autonegotiation setting, if possible.
•
Use another connector on the switch or hub.
If you are using a NIC card instead of an integrated NIC, see the
documentation for the NIC card.
4 Ensure that the appropriate drivers are installed and the protocols are
bound. See the NIC's documentation.
5 Enter the System Setup program and confirm that the NIC ports are
enabled. See "Integrated Devices Screen" on page 60.
6 Ensure that the NICs, hubs, and switches on the network are all set to the
same data transmission speed and duplex mode. See the documentation
for each network device.
7 Ensure that all network cables are of the proper type and do not exceed the
maximum length.
If all troubleshooting fails, see "Getting Help" on page 185.
Troubleshooting a Wet System
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
2 Open the system. See "Opening the System" on page 76.
3 Disassemble components from the system. See "Installing System
Components" on page 73.
154
•
Hard drives
•
Cooling shroud
•
Cooling fan assembly
•
SD cards
•
USB memory key
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•
NIC hardware key
•
Internal dual SD module
•
Expansion cards and both expansion-card risers
•
Integrated storage controller
•
iDRAC6 Enterprise card
•
Power supplies
•
Processors and heat sinks
4 Let the system dry thoroughly for at least 24 hours.
5 Reinstall the components you removed in step 3.
6 Close the system. See "Closing the System" on page 77.
7 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
If the system does not start properly, see "Getting Help" on page 185.
8 Run the appropriate online diagnostic test. See "Using Online Diagnostics"
on page 171.
If the tests fail, see "Getting Help" on page 185.
Troubleshooting a Damaged System
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
2 Open the system. See "Opening the System" on page 76.
3 Ensure that the following components are properly installed:
•
Hard drives
•
Cooling fan assembly
•
SD cards
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•
USB memory key
•
NIC hardware key
•
Internal Dual SD Module
•
Expansion cards and both expansion-card risers
•
Integrated storage controller
•
iDRAC6 Enterprise card
•
Power supplies
•
Processors and heat sinks
4 Ensure that all cables are properly connected.
5 Close the system. See "Closing the System" on page 77.
6 Run the system board tests in the system diagnostics. See "Running the
Embedded System Diagnostics" on page 172.
If the tests fail, see "Getting Help" on page 185.
Troubleshooting the System Battery
NOTE: If the system is turned off for long periods of time (for weeks or months), the
NVRAM may lose its system configuration information. This situation is caused by a
defective battery.
1 Re-enter the time and date through the System Setup program. See "Using
the System Setup Program and UEFI Boot Manager" on page 53.
2 Turn off the system and disconnect it from the electrical outlet for at least
one hour.
3 Reconnect the system to the electrical outlet and turn on the system.
4 Enter the System Setup program.
If the date and time are not correct in the System Setup program, replace
the battery. See "Replacing the System Battery" on page 131.
NOTE: Some software may cause the system time to speed up or slow down. If the
system seems to operate normally except for the time kept in the System Setup
program, the problem may be caused by software rather than by a defective
battery.
If the problem is not resolved by replacing the battery, see "Getting Help"
on page 185.
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Troubleshooting Power Supplies
CAUTION: At least one power supply must be installed for the system to operate.
Operating the system with only one power supply installed for extended periods of
time can cause the system to overheat.
1 Identify the faulty power supply by the power supply's fault indicator. See
"Power Indicator Codes" on page 21.
2 Reseat the power supply by removing and reinstalling it. See "Removing a
Power Supply" on page 86 and "Installing a Power Supply" on page 87.
NOTE: After installing a power supply, allow several seconds for the system
to recognize the power supply and to determine if it is working properly. The
power indicator turns green to signify that the power supply is functioning
properly.
If the problem persists, replace the faulty power supply.
3 If the problem persists, see "Getting Help" on page 185.
Troubleshooting System Cooling Problems
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
Ensure that none of the following conditions exist:
•
System cover, cooling shroud, drive blank, memory-module blank, powersupply blank, or PCIe slot filler bracket is removed.
•
Ambient temperature is too high. See your Getting Started Guide for your
system’s operating temperature requirements.
•
External airflow is obstructed.
•
Cables inside the system obstruct airflow.
•
An individual cooling fan is removed or has failed. See"Troubleshooting a
Fan" on page 158.
•
The expansion card installation guidelines have not been followed. See
"Expansion Card Installation Guidelines" on page 107.
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Troubleshooting a Fan
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Open the system. See "Opening the System" on page 76.
CAUTION: The cooling fans are hot-swappable. To maintain proper cooling while
the system is on, only replace one fan at a time.
2 Locate the faulty fan indicated by the LCD panel or the diagnostic
software.
3 Remove and reseat the fan. See "Removing a Cooling Fan" on page 100
and "Installing a Cooling Fan" on page 102.
NOTE: Wait at least 30 seconds for the system to recognize the fan and
determine whether it is working properly.
4 If the problem is not resolved, install a new fan. See "Removing a Cooling
Fan" on page 100 and "Installing a Cooling Fan" on page 102.
If the replacement fan is working properly, close the system. See "Closing
the System" on page 77.
If the replacement fan does not operate, see "Getting Help" on page 185.
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Troubleshooting System Memory
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
NOTE: Invalid memory configurations can cause your system to halt at startup
without video output. See "General Memory Module Installation Guidelines" on
page 93 and verify that your memory configuration complies with all applicable
guidelines.
1 If the system is operational, run the appropriate online diagnostic test. See
"Using Online Diagnostics" on page 171.
If diagnostics indicates a fault, follow the corrective actions provided by
the diagnostic program.
2 If the system is not operational, turn off the system and attached
peripherals, and unplug the system from the power source. Wait at least 10
seconds and then reconnect the system to power.
3 Turn on the system and attached peripherals and note the messages on the
screen.
Go to step 16 if an error message appears indicating a fault with a specific
memory module.
4 Enter the System Setup program and check the system memory setting.
See "Memory Settings Screen" on page 57. Make any changes to the
memory settings, if needed.
If the memory settings match the installed memory but a problem is still
indicated, go to step 16.
5 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
6 Open the system. See "Opening the System" on page 76.
7 If applicable, slide the front chassis assembly. See "Front-Chassis
Assembly" on page 90.
8 If applicable, remove the cooling shroud. See "Removing the Cooling
Shroud" on page 88.
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9 Check the memory channels and ensure that they are populated correctly.
See "General Memory Module Installation Guidelines" on page 93.
10 Reseat the memory modules in their sockets. See "Installing Memory
Modules" on page 97.
11 If applicable, replace the cooling shroud. See "Installing the Cooling
Shroud" on page 89.
12 If applicable, slide the front chassis back. See "Front-Chassis Assembly" on
page 90.
13 Close the system. See "Closing the System" on page 77.
14 Reconnect the system to its electrical outlet, and turn on the system and
attached peripherals.
15 Enter the System Setup program and check the system memory setting.
See "Memory Settings Screen" on page 57.
If the problem is not resolved, proceed with the next step.
16 If a diagnostic test or error message indicates a specific memory module as
faulty, swap or replace the module.
17 Open the system. See "Opening the System" on page 76.
18 If applicable, move the front chassis assembly. See "Front-Chassis
Assembly" on page 90.
19 If applicable, remove the cooling shroud. See "Removing the Cooling
Shroud" on page 88.
20 To troubleshoot an unspecified faulty memory module, replace the
memory module in the first DIMM socket with a module of the same type
and capacity. See "Installing Memory Modules" on page 97.
21 If applicable, replace the cooling shroud. See "Installing the Cooling
Shroud" on page 89.
22 If applicable, slide the front chassis back. See "Front-Chassis Assembly" on
page 90.
23 Close the system. See "Closing the System" on page 77.
24 Reconnect the system to its electrical outlet, and turn on the system and
attached peripherals.
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25 As the system boots, observe any error message that appears and the
diagnostic indicators on the front of the system.
26 If the memory problem is still indicated, repeat step 16 through step 23 for
each memory module installed.
If the problem persists after all memory modules have been checked, see
"Getting Help" on page 185.
Troubleshooting an Internal USB Key
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Enter the System Setup program and ensure that the internal USB key
port is enabled. See "Integrated Devices Screen" on page 60.
2 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
3 Open the system. See "Opening the System" on page 76.
4 If applicable, move the front chassis assembly. See "Front-Chassis
Assembly" on page 90.
5 If applicable, remove the cooling shroud. See "Removing the Cooling
Shroud" on page 88.
6 Locate the USB key and reseat it. See "Internal USB Memory Key" on
page 104.
7 If applicable, replace the cooling shroud. See "Installing the Cooling
Shroud" on page 89.
8 If applicable, slide the front chassis back. See "Front-Chassis Assembly" on
page 90.
9 Close the system. See "Closing the System" on page 77.
10 Turn on the system and attached peripherals and check if the USB key is
functioning.
11 If the problem is not resolved, repeat step 2 and step 3.
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12 Insert a different USB key that you know works properly.
13 Close the system. See "Closing the System" on page 77.
14 Turn on the system and attached peripherals and check if the USB key is
functioning.
If the problem is not resolved, see "Getting Help" on page 185.
Troubleshooting an SD Card
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Enter the System Setup program and ensure that the internal SD card port
is enabled. See "Integrated Devices Screen" on page 60.
2 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
3 Open the system. See "Opening the System" on page 76.
4 Reseat the SD module cable. See "Installing the Internal Dual SD Module"
on page 124.
CAUTION: If the Redundancy option is set to Mirror Mode in the Integrated
Devices screen of the system setup, you must follow the instructions in step 5 to
step 9 to avoid loss of data. If the Redundancy option is set to Disabled, proceed to
step 10.
NOTE: When an SD card failure occurs, the internal dual SD module controller
notifies the system. On the next reboot, the system prompts you with a message
indicating the failure.
5 If SD card 1 has failed, remove the card from SD card slot 1. See
"Removing the Internal Dual SD Module" on page 123. If SD card 2 has
failed, install a new SD card in SD card slot 2 and proceed to step 8.
6 Remove the card present in SD card slot 2 and insert it into SD card slot 1.
See "Removing the Internal Dual SD Module" on page 123 and "Installing
the Internal Dual SD Module" on page 124.
7 Insert the new SD card into SD card slot 2. See Figure 3-22.
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8 Close the system. See "Closing the System" on page 77.
9 Turn on the system and attached peripherals and check if the SD card is
functioning.
10 Insert a different SD card that you know works properly.
11 Close the system. See "Closing the System" on page 77.
12 Turn on the system and attached peripherals and check if the SD card is
functioning.
If the problem is not resolved, see "Getting Help" on page 185.
Troubleshooting an Optical Drive
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 If applicable, remove the bezel. See "Removing the Front Bezel" on
page 75.
2 Try using a different CD or DVD.
3 Enter the System Setup program and ensure that the integrated SATA
controller and the drive's SATA port are enabled. See "Using the System
Setup Program and UEFI Boot Manager" on page 53.
4 Run the appropriate online diagnostic test. See "Using Online Diagnostics"
on page 171.
5 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
6 Open the system. See "Opening the System" on page 76.
7 Ensure that the interface cable is securely connected to the optical drive
and to the system board. See "Optical Drive" on page 83.
8 Ensure that a power cable is properly connected to the drive.
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9 Close the system. See "Closing the System" on page 77.
10 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
If the problem is not resolved, see "Getting Help" on page 185.
Troubleshooting a Hard Drive
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
CAUTION: This troubleshooting procedure can destroy data stored on the hard
drive. Before you proceed, back up all files on the hard drive.
1 Run the appropriate online diagnostics test. See "Using Online
Diagnostics" on page 171.
Depending on the results of the diagnostics test, proceed as needed
through the following steps.
2 If applicable, remove the bezel. See "Removing the Front Bezel" on
page 75.
3 If your system has a RAID controller and your hard drives are configured in
a RAID array, perform the following steps.
a
Restart the system and enter the host adapter configuration utility
program by pressing <Ctrl><R> for a PERC controller or
<Ctrl><C> for a SAS controller.
See the documentation supplied with the host adapter for information
about the configuration utility.
164
b
Ensure that the hard drive(s) have been configured correctly for the
RAID array.
c
Take the hard drive offline and reseat the drive. See "Removing a
Hard-Drive Carrier" on page 80.
d
Exit the configuration utility and allow the system to boot to the
operating system.
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4 Ensure that the required device drivers for your controller card are installed
and are configured correctly. See the operating system documentation for
more information.
5 Restart the system, enter the System Setup program, and verify that the
controller is enabled and the drives appear in the System Setup program.
See "Using the System Setup Program and UEFI Boot Manager" on
page 53.
If the problem persists, see "Troubleshooting a Storage Controller" on
page 165.
Troubleshooting a Storage Controller
NOTE: When troubleshooting a SAS or PERC controller, also see the
documentation for your operating system and the controller.
1 Run the appropriate online diagnostic test. See "Using Online Diagnostics"
on page 171.
2 Enter the System Setup program and ensure that the SAS or PERC
controller is enabled. See "Using the System Setup Program and UEFI
Boot Manager" on page 53.
3 Restart the system and press the applicable key sequence to enter the
configuration utility program:
•
<Ctrl><C> for a SAS controller
•
<Ctrl><R> for PERC controller
See the controller's documentation for information about configuration
settings.
4 Check the configuration settings, make any necessary corrections, and
restart the system.
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
5 Turn off the system and attached peripherals, and disconnect the system
from its electrical outlet.
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6 Open the system. See "Opening the System" on page 76.
7 Ensure that the controller card is firmly seated into the system board
connector. See "VFlash Media (Optional)" on page 122.
8 If you have a PERC controller with battery-backed cache, ensure that the
RAID battery is properly connected and, if applicable, the memory module
on the PERC card is properly seated.
9 Verify that the cable connections between the SAS backplane and the
integrated storage controller are correct. See "Installing the Integrated
Storage Controller Card" on page 117 and Figure 6-4.
Ensure that the cables are firmly connected to the storage controller and
the SAS backplane board.
10 Close the system. See "Closing the System" on page 77.
11 Reconnect the system to its electrical outlet, and turn on the system and
attached peripherals.
If the problem persists, see "Getting Help" on page 185.
Troubleshooting Expansion Cards
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
NOTE: When troubleshooting an expansion card, see the documentation for your
operating system and the expansion card.
1 Run the appropriate online diagnostic test. See "Using Online Diagnostics"
on page 171.
2 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
3 Open the system. See "Opening the System" on page 76.
4 Verify that the installed expansion cards are compliant with the expansion
card installation guidelines. See "Expansion Card Installation Guidelines"
on page 107.
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5 Ensure that each expansion card is firmly seated in its connector.
See "Installing an Expansion Card" on page 108.
6 Close the system. See "Closing the System" on page 77.
7 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
8 If the problem is not resolved, turn off the system and attached
peripherals, and disconnect the system from the electrical outlet.
9 Open the system. See "Opening the System" on page 76.
10 Remove all expansion cards installed in the system. See "Removing an
Expansion Card" on page 110.
11 Close the system. See "Closing the System" on page 77.
12 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
13 Run the appropriate online diagnostic test.
If the tests fail, see "Getting Help" on page 185.
14 For each expansion card you removed in step 10, perform the following
steps:
a
Turn off the system and attached peripherals, and disconnect the
system from the electrical outlet.
b
Open the system. See "Opening the System" on page 76.
c
Reinstall one of the expansion cards.
d
Close the system. See "Closing the System" on page 77.
e
Run the appropriate diagnostic test.
If the tests fail, see "Getting Help" on page 185.
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Troubleshooting the Processors
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Run the appropriate online diagnostics test. See "Using Online
Diagnostics" on page 171.
2 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
3 Open the system. See "Opening the System" on page 76.
4 Remove the cooling fan assembly. See "Removing the Cooling Fan
Assembly" on page 102.
5 Ensure that each processor and heat sink are properly installed. See
"Removing a Processor" on page 125.
6 Install the cooling fan assembly. See "Installing the Cooling Fan Assembly"
on page 104.
7 Close the system. See "Closing the System" on page 77.
8 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
9 Run the appropriate online diagnostic test.
10 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
11 Open the system. See "Opening the System" on page 76.
12 Remove the cooling fan assembly. See "Removing the Cooling Fan
Assembly" on page 102.
13 Remove all processors except for processor 1 and processor 2. See
"Removing a Processor" on page 125.
14 Install the cooling fan assembly. See "Installing the Cooling Fan Assembly"
on page 104.
15 Close the system. See "Closing the System" on page 77.
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16 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
17 Run the appropriate online diagnostic test.
If the test fails, the processor is faulty. See "Getting Help" on page 185.
18 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
19 Open the system. See "Opening the System" on page 76.
20 Remove the cooling fan assembly. See "Removing the Cooling Fan
Assembly" on page 102.
21 Replace processor 1 and processor 2 with processor 3 and processor 4. See
"Removing a Processor" on page 125.
22 Install the cooling fan assembly. See "Installing the Cooling Fan Assembly"
on page 104.
23 Close the system. See "Closing the System" on page 77.
24 Repeat step 15 through step 17.
If your system has more than two processors, continue installing and
testing each processor in the processor 1 slot until you determine the
faulty processor, and then replace the faulty processor. See "Getting Help"
on page 185.
If you have tested all the processors and the problem persists, the system
board is faulty. See "Getting Help" on page 185.
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Running the System Diagnostics
5
If you experience a problem with your system, run the diagnostics before
calling for technical assistance. The purpose of the diagnostics is to test your
system's hardware without requiring additional equipment or risking data
loss. If you are unable to fix the problem yourself, service and support
personnel can use diagnostics test results to help you solve the problem.
Using Online Diagnostics
To assess a system problem, first use the online diagnostics. Online
Diagnostics is a suite of diagnostic programs, or test modules, that include
diagnostic tests on chassis and storage components such as hard drives,
physical memory, communications and printer ports, NICs, CMOS, and
more. If you are unable to identify the problem using the online diagnostics,
then use the embedded system diagnostics.
The files required to run the online diagnostics for systems running supported
Microsoft® Windows® and Linux operating systems are available at
support.dell.com and on the CDs that came with your system. For
information about using diagnostics, see the Dell Online Diagnostics User's
Guide.
Embedded System Diagnostics Features
The system diagnostics provides a series of menus and options for particular
device groups or devices. The system diagnostics menus and options allow
you to:
•
Run tests individually or collectively
•
Control the sequence of tests
•
Repeat tests
•
Display, print, or save test results
•
Temporarily suspend testing if an error is detected or terminate testing
when a user-defined error limit is reached
•
View help messages that briefly describe each test and its parameters
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•
View status messages that inform you if tests are completed successfully
•
View error messages that inform you of problems encountered during
testing
When to Use the Embedded System Diagnostics
If a major component or device in the system does not operate properly,
component failure may be indicated. As long as the processor and the
system's input/output devices are functioning, you can use the embedded
system diagnostics to help identify the problem.
Running the Embedded System Diagnostics
The embedded system diagnostics program is run from the Life Cycle
Controller screen.
CAUTION: Use the embedded system diagnostics to test only your system. Using
this program with other systems may cause invalid results or error messages.
1 As the system boots, press <F10>.
2 Click Diagnostics in the left pane and click Launch Diagnostics in the
right pane.
The Diagnostics menu allows you to run all or specific diagnostics tests or to
exit.
System Diagnostics Testing Options
Click the testing option in the Main Menu window.
Testing Option
Function
Express Test
Performs a quick check of the system. This option runs
device tests that do not require user interaction.
Extended Test
Performs a more thorough check of the system. This test
can take an hour or longer.
Custom Test
Tests a particular device.
Information
Displays test results.
172
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Using the Custom Test Options
When you select Custom Test in the Main Menu window, the Customize
window allows you to select the device(s) to be tested, select specific options
for testing, and view the test results.
Selecting Devices for Testing
The left side of the Customize window lists devices that can be tested. Click
the (+) next to a device or module to view its components. Click (+) on any
component to view the tests that are available. Clicking a device, rather than
its components, selects all of the components of the device for testing.
NOTE: After you select all the devices and components that you want to test,
highlight All Devices and then click Run Tests.
Selecting Diagnostics Options
From the Diagnostics Options area, select the test(s) you want to run on a
device.
•
Non-Interactive Tests Only — Runs only tests that require no user
intervention.
•
Quick Tests Only — Runs only the quick tests on the device.
•
Show Ending Timestamp — Time stamps the test log.
•
Test Iterations — Selects the number of times the test is run.
•
Log output file pathname — Enables you to specify the diskette drive or
USB memory key where the test log file is saved. You cannot save the file to
a hard drive.
Viewing Information and Results
The following tabs in the Customize window provide information about the
test and the test results.
•
Results — Displays the test that ran and the result.
•
Errors — Displays any errors that occurred during the test.
•
Help — Displays information about the currently selected device,
component, or test.
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174
•
Configuration — Displays basic configuration information about the
currently selected device.
•
Parameters — Displays parameters that you can set for the test.
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Jumpers and Connectors
6
System Board Jumper
For information on disabling a password, see "Disabling a Forgotten Password"
on page 183.
Table 6-1. System Board Jumper Settings
Jumper
PWRD_EN
Setting
Description
(default) The password feature is enabled (pins 2-4)
The password feature is disabled, and iDRAC6
local access is unlocked at the next AC power
cycle (pins 4-6)
NVRAM_CLR
(default) The configuration settings are retained at system
boot (pins 3-5)
The configuration settings are cleared at the next
system boot (pins 1-3)
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System Board Connectors
Figure 6-1. System Board Connectors
1
28
2
3
27
26
25
4
5
24
6
23
22
7
21
8
20
9
19
10
11
18
12
13
17
16
176
15
Jumpers and Connectors
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Item
Connector
Description
1
SLOT4_PCIE_G2_X8
slot 4 PCIe - x8 link expansion slot
2
SLOT3_PCIE_G2_X8
slot 3 PCIe - x8 link expansion slot
3
AMEA CONN
iDRAC6 Enterprise card connector
4
PWRD_EN
Password enable jumper
NVRAM_CLR
NVRAM clear jumper
5
MASER CONN
iDRAC6 Express card connector
6
Center PCIE_G2_X8
Expansion-card riser 1 connector
7
BATTERY
Battery socket
8
SATA
SATA power connector
9
FAN6
System cooling fan 6 connector
10
FAN5
System cooling fan 5 connector
11
CPU1
Processor 1 socket
12
A8
Memory module slot A8
A4
Memory module slot A4 (white release lever)
A7
Memory module slot A7
A3
Memory module slot A3 (white release lever)
A6
Memory module slot A6
A2
Memory module slot A2 (white release lever)
A5
Memory module slot A5
A1
Memory module slot A1(white release lever)
13
CPU3
Processor 3 socket
14
C8
Memory module slot C8
C4
Memory module slot C4 (white release lever)
C7
Memory module slot C7
C3
Memory module slot C3 (white release lever)
C6
Memory module slot C6
C2
Memory module slot C2 (white release lever)
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Item
Connector
Description
C5
Memory module slot C5
C1
Memory module slot C1 (white release lever)
15
CPU4
Processor 4 socket
16
D1
Memory module slot D1 (white release lever)
D5
Memory module slot D5
D2
Memory module slot D2 (white release lever)
D6
Memory module slot D6
D3
Memory module slot D3 (white release lever)
D7
Memory module slot D7
D4
Memory module slot D4 (white release lever)
D8
Memory module slot D8
B1
Memory module slot B1 (white release lever)
B5
Memory module slot B5
B2
Memory module slot B2 (white release lever)
B6
Memory module slot B6
B3
Memory module slot B3 (white release lever)
B7
Memory module slot B7
B4
Memory module slot B4 (white release lever)
B8
Memory module slot B8
18
BP_PWR
Backplane power and front panel USB
connector
19
CPU2
Processor 2 socket
20
FAN1
System cooling fan 1 connector
21
FAN2
System cooling fan 2 connector
22
PDB_CON
Power distribution board connector
23
FAN3
System cooling fan 3 connector
24
FAN4
System cooling fan 4 connector
25
PWR_CONN
Power connector
17
178
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Item
Connector
Description
26
CTRL_PNL
Control panel interface connector
27
Left PCIE_G2_X16
Expansion-card riser 2 connector
28
ISCSI Key
ISCSI key connector (NIC hardware key)
SAS Backplane Board Connectors
Figure 6-2. SAS Backplane Board Connectors
1
2
6
3
5
4
1
power connector
2
SAS A connector
3
SAS B connector
4
hard-drive connectors 4 and 5
5
hard-drive connectors 2 and 3
6
hard-drive connectors 0 and 1
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Power Distribution Board Connectors
Figure 6-3. Power Distribution Board Connectors
1
2
3
180
1
power supply connectors (2)
3
mixed signal connector
Jumpers and Connectors
2
12-pin power cable connector
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Expansion-Card Riser-Board Components and
PCIe Buses
Figure 6-4. PCIe Expansion-Card Riser 1 Components
1
2
3
1
PCIe slot 1 connector
3
integrated storage controller card connector
2
PCIe slot 2 connector
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Figure 6-5. PCIe Expansion-Card Riser 2 Components
1
2
3
182
1
PCIe slot 5 connector
3
chassis intrusion switch
Jumpers and Connectors
2
PCIe slot 6 connector
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Disabling a Forgotten Password
The system's software security features include a system password and a setup
password, which are discussed in detail in "Using the System Setup Program
and UEFI Boot Manager" on page 53. The password jumper enables these
password features or disables them and clears any password(s) currently in
use.
CAUTION: See "Protecting Against Electrostatic Discharge" in the safety
instructions that came with the system.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 76.
3 Remove the jumper plug from the password jumper.
See Figure 6-1 to locate the password jumper (labeled "PWRD_EN") on
the system board.
4 Close the system.
5 Reconnect your system and peripherals to their electrical outlets, and turn
on the system.
The existing passwords are not disabled (erased) until the system boots
with the password jumper plug removed. However, before you assign a new
system and/or setup password, you must install the jumper plug.
NOTE: If you assign a new system and/or setup password with the jumper plug
still removed, the system disables the new password(s) the next time it boots.
6 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
7 Open the system. See "Closing the System" on page 77.
8 Install the jumper plug on the password jumper.
9 Close the system.
10 Reconnect your system and peripherals to their electrical outlets, and turn
on the system.
11 Assign a new system and/or setup password.
To assign a new password using the System Setup program, see "Assigning
a System Password" on page 67.
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184
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7
Getting Help
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-33i55).
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or
customer service issues:
1 Visit support.dell.com.
2 Verify your country or region in the Choose A Country/Region drop-down
menu at the bottom of the page.
3 Click Contact Us on the left side of the page.
4 Select the appropriate service or support link based on your need.
5 Choose the method of contacting Dell that is convenient for you.
Getting Help
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186
Getting Help
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Index
B
batteries
troubleshooting, 156
battery
troubleshooting the RAID card
battery, 166
battery (system)
replacing, 132
blank
hard drive, 78
power supply, 87
C
cabling
optical drive, 83
CD drive
troubleshooting, 164
CD/DVD drive
See optical drive.
chassis intrusion switch, 182
connectors
USB, 12, 18
video, 12, 18
cooling fans
troubleshooting, 158
D
damaged systems
troubleshooting, 155
Dell
contacting, 185
Dell PowerEdge Diagnostics
using, 171
diagnostics
advanced testing options, 171
testing options, 171
using Dell PowerEdge
Diagnostics, 171
DIMMs
See memory modules (DIMMs).
drive blank
installing, 79
removing, 78
drive carrier
hard drive, 82
contacting Dell, 185
E
control panel assembly
features, 12
LCD panel features, 14
error messages, 54
expansion card
Index
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troubleshooting, 167
expansion cards
installing, 109
removing, 111
SAS controller, 116
expansion slots, 107
F
front bezel
installing, 75
removing, 75
front panel assembly, 90
front-panel features, 12
G
guidelines
connecting external devices, 20
expansion card installation, 107
memory installation, 93
I
iDRAC card
installing, 121
iDRAC Configuration Utility, 71
indicators
front-panel, 12
NIC, 20
power, 12, 21
installing
expansion card, 109
front bezel, 75
hard drive blank, 79
hard drives, 81
iDRAC card, 121
memory modules, 98
optical drive, 83
power supply blank, 87
processor, 130
SAS backplane board, 136
SAS controller, 118
Installing the Processor
Board, 148
H
K
hard drive
drive carrier, 82
installing, 81
removing, 80
troubleshooting, 165
keyboards
troubleshooting, 152
heat sink, 127
hot-plug
hard drives, 78
L
LCD panel
features, 14
menus, 15
Index
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M
memory
troubleshooting, 159
memory key connector
(USB), 105
memory modules (DIMMs)
configuring, 93
installing, 98
removing, 100
messages
error messages, 54
status LCD, 22
system, 38
warning, 51
microprocessor
See processor.
microprocessors
troubleshooting, 168
N
NIC
indicators, 20
NIC TOE, 106
NICs
troubleshooting, 153
O
optical drive
installing, 83
options
system setup, 55
P
password
disabling, 183
setup, 69
system, 67
phone numbers, 185
POST
accessing system features, 11
power indicators, 12, 21
power supplies
indicators, 21
removing, 85
replacing, 87
troubleshooting, 157
power supply blank, 87
processor
installing, 130
removing, 126
upgrades, 126
R
recommended tools, 73
removing
expansion card, 111
front bezel, 75
hard drive blank, 78
hard drive from a drive carrier, 82
hard drives, 80
Index
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memory modules, 100
power supply, 85
power supply blank, 87
processor, 126
SAS backplane board, 134
SAS controller, 116
system board, 144
Removing the Processor
Board, 145
replacing
power supply, 87
system battery, 132
setup password, 69
slots
See expansion slots.
startup
accessing system features, 11
support
contacting Dell, 185
system board
installing, 148
removing, 144
system cooling
troubleshooting, 157
S
system features
accessing, 11
safety, 151
system messages, 38
SAS backplane board
installing, 136
removing, 134
system password, 67
SAS controller card
installing, 118
removing, 116
system setup program
boot settings, 59
entering, 54
integrated devices options, 60
keystroke, 54
memory settings, 57
PCI IRQ assignments, 61
power management options, 62
processor settings, 58
SATA settings, 59
serial communications
options, 61
system security options, 63
SAS controller daughter card
troubleshooting, 166
SAS RAID controller daughter
card
troubleshooting, 166
SD card
troubleshooting, 162-163
securing your system, 63, 68
service-only procedure
system board, 144
system setup
options, 55
system setup screens
Index
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System Utilities screen, 66
UEFI Boot Settings screen, 65
main, 55
system startup failure, 151
upgrades
processor, 126
T
telephone numbers, 185
TPM security, 63
troubleshooting
battery, 156
CD drive, 164
cooling fans, 158
damaged system, 155
expansion card, 167
external connections, 151
hard drive, 165
internal USB key, 162-163
keyboard, 152
memory, 159
microprocessors, 168
NIC, 153
power supplies, 157
SAS RAID controller daughter
card, 166
SD card, 162-163
system cooling, 157
system startup failure, 151
video, 152
wet system, 154
USB
front-panel connectors, 12
internal connector for memory
key, 105
USB key
troubleshooting, 162-163
V
video
front-panel connectors, 12
troubleshooting, 152
W
warning messages, 51
warranty, 51
wet system
troubleshooting, 154
U
UEFI Boot Manager
entering, 64
main screen, 65
Index
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Index
192