Dell PowerEdge T410 Owner's Manual

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Dell™ PowerEdge™ T410
Systems
Hardware Owner’s
Manual
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Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
____________________
Information in this document is subject to change without notice.
© 2009 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.;
Microsoft, Windows, Windows Server, and MS-DOS are either trademarks or registered trademarks of
Microsoft Corporation in the United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
April 2009
Rev. A00
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Contents
1
About Your System .
. . . . . . . . . . . . . . . . .
Accessing System Features During Startup .
. . . . . .
11
11
Front-Panel Features and Indicators. . . . . . . . . . . . . . . . . . 12
LCD Panel Features (Optional).
15
. . . . . . . . . . . . . . . . . . .
16
. . . . . . . . . . . . . . . . . . . .
17
. . . . . . . . . . . . . . . . . . . . .
18
Home Screen .
Setup Menu .
View Menu
. . . . . . . . . . . . .
Hard-Drive Status Indicators
. . . . . . . . . . . . . .
Back-Panel Features and Indicators
. . . . . . . . . .
Guidelines for Connecting External Devices
NIC Indicator Codes
20
. . . . . .
22
. . . . . . . . . . . . . . . . . . .
23
Power Indicator Codes
. . . . . . . . . . . . . . . . .
Diagnostic Lights (Optional) .
. . . . . . . . . . . . . .
LCD Status Messages (Optional)
. . . . . . . . . . . .
Solving Problems Described by LCD
Status Messages . . . . . . . . . . .
23
26
28
. . . . . . .
41
. . . . . . . . .
41
. . . . . . . . . . . . . . . . . . . .
42
Removing LCD Status Messages .
System Messages
19
Warning Messages
. . . . . . . . . . . . . . . . . . .
Diagnostics Messages
. . . . . . . . . . . . . . . . .
Contents
58
59
3
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Alert Messages
. . . . . . . . . . . . . . . . . . . . .
Other Information You May Need
2
. . . . . . . . . . . .
Using the System Setup Program and
UEFI Boot Manager . . . . . . . . . . . . . . .
Choosing the System Boot Mode
61
. . . . . . . . . . . .
61
Entering the System Setup Program .
. . . . . . . . . .
62
Responding to Error Messages .
. . . . . . . . . .
62
. . . . . . . . .
62
. . . . . . . . . . . . . . . . . .
63
. . . . . . . . . . . . . . . . . . . .
63
System Setup Options
Main Screen
Memory Settings Screen .
. . . . . . . . . . . . .
65
. . . . . . . . . . . .
66
SATA Settings Screen.
. . . . . . . . . . . . . . .
67
Boot Settings Screen .
. . . . . . . . . . . . . . .
68
Processor Settings Screen .
Integrated Devices Screen .
. . . . . . . . . . . .
69
PCI IRQ Assignment Screen
. . . . . . . . . . . .
70
Serial Communication Screen
. . . . . . . . . . .
Embedded Server Management
Screen (Optional) . . . . . . . .
. . . . . . . . . .
71
. . . . . . . . . . . .
71
72
. . . . . . . . . . . . . . . . . . . . .
74
System Security Screen
Exit Screen
70
. . . . . . . . . . . . . .
Power Management Screen
Entering the UEFI Boot Manager.
. . . . . . . . . . . .
Using the UEFI Boot Manager
Navigation Keys . . . . . . . .
. . . . . . . . . . .
75
75
. . . . . . . . . . . . .
76
. . . . . . . . . . . . . .
76
UEFI Boot Settings Screen
System Utilities Screen .
74
. . . . . . . . . . . .
UEFI Boot Manager Screen.
Contents
59
. .
Using the System Setup Program
Navigation Keys . . . . . . . . . .
4
59
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System and Setup Password Features
. . . . . . . . .
76
. . . . . . . . . . . .
77
. . . . . . . . . . . . .
79
Using the System Password
Using the Setup Password
Embedded System Management
. . . . . . . . . . . .
Baseboard Management Controller
Configuration. . . . . . . . . . . . .
. . . . . . . . . .
Entering the BMC Setup Module .
iDRAC Configuration Utility
81
. . . . . . . . . . . . . . .
82
. . . . .
82
. . . . . . . .
83
. . . . . . . . . . . . . . . . . .
83
. . . . . . . . . . . . . . . . . . . .
83
. . . . . . . . . . . . . . . . . . . . . . .
85
Installing System Components
Recommended Tools .
Inside the System
Front Bezel .
81
. . . . . . . . .
Entering the iDRAC Configuration Utility .
3
80
Removing the Front Bezel
. . . . . . . . . . . . .
85
Installing the Front Bezel .
. . . . . . . . . . . . .
86
. . . . . . . . . . . . . . . . . . .
87
Front Bezel Inserts .
Removing the Front Bezel Insert
. . . . . . . . . .
87
Installing the Front Bezel Insert
. . . . . . . . . .
88
. . . . . . . . . . . . . . . . . . . . . . . .
88
EMI Filler .
. . . . . . . . . . . . . .
88
. . . . . . . . . . . . . . .
89
Removing an EMI Filler .
Installing an EMI Filler
Opening and Closing the System
Opening the System
90
. . . . . . . . . . . . . . . .
90
. . . . . . . . . . . . . . . . .
91
. . . . . . . . . . . . . . . . . . . . .
92
Closing the System
Cooling Shroud.
. . . . . . . . . . . .
Contents
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Removing the Cooling Shroud
. . . . . . . . . . .
92
Installing the Cooling Shroud .
. . . . . . . . . . .
93
. . . . . . . . . . . . . . . . . . . . . . .
94
Hard Drives .
Removing a Drive Blank From the
Front Bay . . . . . . . . . . . . .
. . . . . . . . .
94
Removing a Hot-Swap Hard Drive
. . . . . . . . .
94
Installing a Hot-Swap Hard Drive .
. . . . . . . . .
96
Removing a Cabled Hard Drive .
Optical and Tape Drives
. . . . . . . . . .
100
. . . . . . . . . . . . . . . .
102
. . . . . .
102
. . . . . . . .
103
. . . . . . . . . . . . . . . . . . . .
106
Removing an Optical or a Tape Drive .
Installing an Optical or Tape Drive
System Memory
General Memory Module Installation
Guidelines . . . . . . . . . . . . . . .
Mode-Specific Guidelines
. . . . . .
106
. . . . . . . . . . . .
107
Installing Memory Modules.
. . . . . . . . . . .
110
Removing Memory Modules
. . . . . . . . . . .
113
. . . . . . . . . . . . . . . . . . . .
114
Expansion Cards
. . . . .
114
. . . . . . . . . . .
115
Expansion Card Installation Guidelines .
Installing an Expansion Card
. . . . . . . . . .
118
. . . . . . . . . . . . . . . .
119
Removing an Expansion Card .
RAID Battery (Optional)
. . . . . . . . . . .
119
. . . . . . . . . . . . .
120
. . . . . . . . . . . . . . . . . . . .
121
Removing the RAID Battery .
Installing a RAID Battery
Power Supplies
Removing a Redundant Power Supply
. . . . . .
121
Installing a Redundant Power Supply
. . . . . .
122
. . . . . . . .
123
Removing a Power Supply Blank .
Contents
98
. . . . . . . . . .
Installing a Cabled Hard Drive
6
94
. . . . . .
Installing a Drive Blank in the Front Bay
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Installing a Power Supply Blank
. . . . . . . . . .
123
Removing a Non-Redundant
Power Supply . . . . . . . .
. . . . . . . . . . . .
123
Installing a Non-Redundant
Power Supply . . . . . . . .
. . . . . . . . . . . .
125
. . . . . . . . . . . . . . .
125
Internal USB Memory Key
Integrated Dell Remote Access Controller 6
(iDRAC6) Express Card (Optional) . . . . . .
. . . . . .
127
Installing an iDRAC6 Express Card .
. . . . . . . .
127
Removing an iDRAC6 Express Card
. . . . . . . .
128
Integrated Dell Remote Access Controller 6
(iDRAC6) Enterprise Card (Optional) . . . .
. . . . . .
129
Installing an iDRAC6 Enterprise Card
. . . . . . .
129
Removing an iDRAC6 Enterprise Card
. . . . . . .
132
. . . . . . . . . . . . . . . .
133
VFlash Media (Optional) .
Installing a VFlash Media .
. . . . . . . . . . . . .
133
Removing a VFlash Media
. . . . . . . . . . . . .
133
. . . . . . . . . . . . . . . . . . . . . . .
133
System Fan .
Removing the System Fan
. . . . . . . . . . . . .
133
Installing the System Fan .
. . . . . . . . . . . . .
135
. . . . . . . . . . . . . . . . . . . . . . .
135
Processors .
Removing a Processor
. . . . . . . . . . . . . . .
135
Installing a Processor
. . . . . . . . . . . . . . .
138
. . . . . . . . . . . . . . . . . . . . .
139
System Battery .
. . . . . . . . . . .
139
. . . . . . . . . . . . . . . .
141
Replacing the System Battery
Chassis Intrusion Switch
Removing the Chassis Intrusion Switch
. . . . . .
141
Installing the Chassis Intrusion Switch
. . . . . .
142
Contents
7
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Control Panel Assembly
(Service-Only Procedure)
. . . . . . . . . . . . . . .
. . . . .
142
Installing the Control Panel Assembly
. . . . . .
145
SAS Backplane (Service-Only Procedure)
. . . . . .
145
Removing the SAS Backplane
. . . . . . . . . .
145
Installing the SAS Backplane .
. . . . . . . . . .
147
. . . . . . . . . . . . . . .
148
Removing the Control Panel Assembly .
Power Distribution Board
(Service-Only Procedure)
Removing the Power Distribution Board
. . . . .
148
Installing the Power Distribution Board
. . . . .
150
. . . . . . .
150
Removing the System Board
. . . . . . . . . . .
150
Installing the System Board .
. . . . . . . . . . .
153
System Board (Service-Only Procedure)
4
Troubleshooting Your System
155
. . . . . . .
155
Troubleshooting System Startup Failure .
. . . . . . .
155
Troubleshooting External Connections
. . . . . . . .
155
Troubleshooting the Video Subsystem .
. . . . . . . .
156
. . . . . . . . . . . .
156
. . . . . . . . .
157
. . . . . . . . . . . . . . . . .
157
Troubleshooting a Serial I/O Device .
Troubleshooting a NIC
Troubleshooting a Wet System.
. . . . . . . . . . . .
Troubleshooting a Damaged System.
Contents
. . . . . . . .
Safety First — For You and Your System .
Troubleshooting a USB Device
8
142
. . . . . . . . .
158
159
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Troubleshooting the System Battery.
Troubleshooting Power Supplies
. . . . . . . . . .
160
. . . . . . . . . . . .
161
Troubleshooting System Cooling Problems .
Troubleshooting a Fan .
. . . . . .
161
. . . . . . . . . . . . . . . . .
161
Troubleshooting System Memory
Troubleshooting an Internal USB Key .
Troubleshooting an Optical Drive .
. . . . . . . . .
164
. . . . . . . . . . .
165
Troubleshooting an External Tape Drive
Troubleshooting a Hard Drive
. . . . . . . .
166
. . . . . . . . . . . . . .
167
. . . .
168
. . . . . . . . . . .
169
. . . . . . . . . . . .
171
Troubleshooting a SAS or SAS RAID Controller
Troubleshooting Expansion Cards .
Troubleshooting the Processors .
5
Running the System Diagnostics .
Using Dell™ Diagnostics
162
. . . . . . . . . . . .
. . . . .
173
. . . . . . . . . . . . . . . .
. . . . . . . .
173
. . . . . . . . . . . . . .
174
Embedded System Diagnostics Features
When to Use the Embedded
System Diagnostics . . . . .
173
. . . . . .
174
. . . . . . . . . . . . .
174
Running the Embedded System Diagnostics
Embedded System Diagnostics
Testing Options . . . . . . . .
Contents
9
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Using the Custom Test Options
. . . . . . . . . . . .
Selecting Devices for Testing .
. . . . . . . . . .
175
Selecting Diagnostics Options
. . . . . . . . . .
175
. . . . . . . .
176
. . . . . . . . . . .
177
. . . . . . . . . . . . . . . .
177
Viewing Information and Results .
6
Jumpers and Connectors .
System Board Jumpers .
System Board Connectors
. . . . . . . . . . . . . . .
SAS Backplane Board Connectors
. . . . . . . . . .
Power Distribution Board Connectors.
Getting Help .
. . . . . . . . . . .
183
. . . . . . . . . . . . . . . . . . . . .
185
. . . . . . . . . . . . . . . . . . . .
185
. . . . . . . . . . . . . . . . . . . . . . . . . . . .
187
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
197
Glossary
10
181
182
Contacting Dell .
Index
178
. . . . . . . .
Disabling a Forgotten Password.
7
175
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About Your System
Accessing System Features During Startup
The following keystrokes provide access to system features during startup.
Keystroke
Description
<F2>
Enters the System Setup program. See "Using the System Setup
Program and UEFI Boot Manager" on page 61.
<F10>
Enters System Services, which opens the Unified Server Configurator.
The Unified Server Configurator allows you to access utilities such as
embedded system diagnostics. For more information, see the Unified
Server Configurator documentation.
<F11>
Enters the BIOS Boot Manager or the UEFI Boot Manager, depending
on the system’s boot configuration. See "Using the System Setup
Program and UEFI Boot Manager" on page 61.
<F12>
Starts PXE boot.
<Ctrl+E> Enters the Baseboard Management Controller (BMC) or iDRAC
Configuration Utility, which allows access to the system event log
(SEL) and configuration of remote access to the system. For more
information, see the BMC or iDRAC user documentation.
<Ctrl+C> Enters the SAS Configuration Utility. For more information, see the
SAS adapter documentation.
<Ctrl+R> Enters the PERC configuration utility. For more information, see the
PERC card documentation.
<Ctrl+S> Enters the utility to configure NIC settings for PXE boot. For more
information, see the documentation for your integrated NIC.
About Your System
11
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Front-Panel Features and Indicators
NOTE: Depending on the configuration, your system may have an LCD panel or LED
diagnostic indicators. The illustration in this section shows a system with an LCD
panel.
Figure 1-1.
Front Panel Features and Indicators
7
6
8
5
4
9
3
2
10
1
Item
Indicator, Button, or
Connector
1
Front bezel
Covers the system’s front-loading hard
drives.
2
USB connectors (2)
Connects USB devices to the system.
The ports are USB 2.0-compliant.
12
About Your System
Icon
Description
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Item
Indicator, Button, or
Connector
3
NMI button
Icon
Description
Used to troubleshoot software and
device driver errors when using certain
operating systems. This button can be
pressed using the end of a paper clip.
Use this button only if directed to do so
by qualified support personnel or by the
operating system's documentation.
4
Power-on indicator,
power button
The power-on indicator lights when the
system power is on.
The power button controls the DC
power supply output to the system.
NOTE: When powering on the system, the
video monitor can take up to 25 seconds
to display an image, depending on the
amount of memory installed in the system.
NOTE: On ACPI-compliant operating
systems, turning off the system using the
power button causes the system to
perform a graceful shutdown before
power to the system is turned off.
NOTE: To force an ungraceful shutdown,
press and hold the power button for five
seconds.
5
System identification
button
The identification button on the front
panel can be used to locate a particular
system. When the button is pushed, the
LCD panel on the front flashes blue
until the button is pushed again.
6
LCD menu buttons
Allows you to navigate the control panel
LCD menu.
About Your System
13
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Item
Indicator, Button, or
Connector
7
LED or LCD panel
Icon
Description
NOTE: Depending on the configuration,
your system may have either an LCD panel
or LED diagnostic indicators.
LED panel — The four diagnostic
indicator lights display error codes
during system startup. See "Diagnostic
Lights (Optional)" on page 26.
LCD panel — Provides system ID,
status information, and system error
messages.
The LCD lights blue during normal
system operation. The LCD lights
amber when the system needs attention,
and the LCD panel displays an error
code followed by descriptive text.
NOTE: If the system is connected to AC
power and an error has been detected,
the LCD lights amber regardless of
whether the system has been powered
on.
8
Optical drive
(optional)
One or two optional SATA DVD-ROM
or DVD+RW drives.
NOTE: DVD devices are data only.
9
Tape drive
(optional)
One optional half-height (using one
drive bay) or full-height drive (using two
drive bays).
10
Front bezel lock
Secures the front bezel to the system.
14
About Your System
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LCD Panel Features (Optional)
The system's LCD panel provides system information and status and error
messages to signify when the system is operating correctly or when the system
needs attention. See "LCD Status Messages (Optional)" on page 27 for
information about specific status codes.
The LCD backlight lights blue during normal operating conditions and lights
amber to indicate an error condition. When the system is in standby mode,
the LCD backlight is off and can be turned on by pressing the Select button
on the LCD panel. The LCD backlight will remain off if LCD messaging is
turned off through the BMC or iDRAC utility, the LCD panel, or other tools.
Figure 1-2. LCD Panel Features
2
3
4
1
About Your System
15
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Item
Buttons
Description
1
Left
Moves the cursor back in one-step increments.
2
Select
Selects the menu item highlighted by the
cursor.
3
Right
Moves the cursor forward in one-step
increments.
During message scrolling:
• Press once to increase scrolling speed.
• Press again to stop.
• Press again to return to default scrolling
speed.
• Press again to repeat the cycle.
4
System identification
Turns the system ID mode on (LCD panel
flashes blue) and off.
Press quickly to toggle the system ID on and
off. If the system hangs during POST, press and
hold the system ID button for more than five
seconds to enter BIOS Progress mode.
Home Screen
The Home screen displays user-configurable information about the system.
This screen is displayed during normal system operation when there are no
status messages or errors present. When the system is in standby mode, the
LCD backlight will turn off after five minutes of inactivity if there are no
error messages. Press one of the three navigation buttons (Select, Left, or
Right) to view the Home screen.
To navigate to the Home screen from another menu, continue to select the
up arrow until the Home icon
is displayed, and then select the Home
icon.
From the Home screen, press the Select button to enter the main menu. See
the following tables for information on the Setup and View submenus.
16
About Your System
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Setup Menu
NOTE: When you select an option in the Setup menu, you must confirm the option
before proceeding to the next action.
Option
Description
BMC or DRAC
Select DHCP or Static IP to configure the network
NOTE: If an iDRAC6 Express mode. If Static IP is selected, the available fields are IP,
card is installed on the
system, the BMC option is
replaced by DRAC.
Subnet (Sub), and Gateway (Gtw). Select Setup DNS
to enable DNS and to view domain addresses. Two
separate DNS entries are available.
Set error
Select SEL to display LCD error messages in a format
that matches the IPMI description in the SEL. This can
be useful when trying to match an LCD message with
an SEL entry.
Select Simple to display LCD error messages in a
simplified user-friendly description. See "LCD Status
Messages (Optional)" on page 27 for a list of messages
in this format.
Set home
Select the default information to be displayed on the
LCD Home screen. See "View Menu" on page 18 to see
the options and option items that can be selected to
display by default on the Home screen.
About Your System
17
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View Menu
Option
Description
BMC IP or DRAC IP
Displays the IPv4 or IPv6 addresses for the iDRAC6.
Addresses
include DNS (Primary and Secondary),
NOTE: If an iDRAC6 Express
Gateway,
IP
, and Subnet (IPv6 does not have Subnet).
card is installed on the
system, the BMC IP option is NOTE: BMC IP supports only IPv4 addresses.
replaced by DRAC IP.
MAC
Displays the MAC addresses for DRAC, iSCSIn, or
NETn.
NOTE: If the iDRAC Express card is not installed on the
system, the MAC option displays the MAC addresses for
BMC, iSCSIn or NETn.
Name
Displays the name of the Host, Model, or User String
for the system.
Number
Displays the Asset tag or the Service tag for the system.
Power
Displays the power output of the system in BTU/hr or
Watts. The display format can be configured in the Set
home submenu of the Setup menu. See "Setup Menu"
on page 17.
Temperature
Displays the temperature of the system in Celsius or
Fahrenheit. The display format can be configured in the
Set home submenu of the Setup menu. See "Setup
Menu" on page 17.
18
About Your System
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Hard-Drive Status Indicators
Figure 1-3. Hard-Drive Indicators
1
1
drive-activity indicator (green)
2
2
drive-status indicator (green and
amber)
Drive-Status Indicator Pattern (RAID Only) Condition
Blinks green two times per second
Identify drive/preparing for removal
Off
Drive ready for insertion or removal
NOTE: The drive status indicator remains
off until all hard drives are initialized after
system power is applied. Drives are not
ready for insertion or removal during this
time.
Blinks green, amber, and off
Drive predicted failure
About Your System
19
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Drive-Status Indicator Pattern (RAID Only) Condition
Blinks amber four times per second
Drive failed
Blinks green slowly
Drive rebuilding
Steady green
Drive online
Blinks green three seconds, amber three
seconds, and off six seconds.
Rebuild aborted
Back-Panel Features and Indicators
Figure 1-4. Back-Panel Features and Indicators
1
2
3
4
5
6
7
8
9
20
About Your System
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Item
Indicator, Button, or
Connector
1
PCIe expansion card
slots (5)
Icon
Description
Connects up to five PCI Express
expansion cards.
Supports two full-height, full-length
(30.99-cm [12.2-in]) cards.
Supports three full-height, half-length,
cards.
Slot 1: PCIe x8 (x4 routing, Gen 2),
half-length
Slot 2: PCIe x8 (x4 routing, Gen 2),
full-length
Slot 3: PCIe x8 (x4 routing, Gen 1),
full-length
Slot 4: PCIe x8 (x4 routing, Gen 2),
half-length
Slot 5: PCIe x16 (x8 routing, Gen 2),
half-length
2
Ethernet connectors
(2)
Integrated 10/100/1000 NIC connectors.
3
video connector
Connects a VGA display to the system.
4
serial connector
Connects a serial device to the system.
5
USB connectors (4)
Connects USB devices to the system.
The ports are USB 2.0-compliant.
6
iDRAC6 Enterprise
port (optional)
Dedicated management port for the
optional iDRAC6 Enterprise card.
7
VFlash media slot
(optional)
Connects an external SD memory card
for the optional iDRAC6 Enterprise
card.
About Your System
21
book.book Page 22 Tuesday, June 9, 2009 4:09 PM
Item
Indicator, Button, or
Connector
8
power supplies (2)
Icon
Description
Depending on your configuration, your
system may have a redundant power
supply or a non-redundant power supply.
NOTE: The figure shows a system with a
redundant power supply.
Redundant power supply — 580 W
Non-redundant power supply — 525 W
9
security cable slot
Connects a cable lock to the system.
Guidelines for Connecting External Devices
22
•
Turn off power to the system and external devices before attaching a new
external device. Turn on any external devices before turning on the system
(unless the documentation for the device specifies otherwise).
•
Ensure that the appropriate driver for the attached device has been
installed on the system.
•
If necessary to enable ports on your system, use the System Setup program.
See "Using the System Setup Program and UEFI Boot Manager" on
page 61.
About Your System
book.book Page 23 Tuesday, June 9, 2009 4:09 PM
NIC Indicator Codes
Figure 1-5. NIC Indicator Codes
1
1
2
link indicator
2
activity indicator
Indicator
Indicator Code
Link and activity
indicators are off
The NIC is not connected to the network.
Link indicator is green
The NIC is connected to a valid network link at 1000
Mbps.
Link indicator is amber
The NIC is connected to a valid network link at 10/100
Mbps.
Activity indicator is green Network data is being sent or received.
blinking
Power Indicator Codes
An LED indicator on the power button provides information on system power
status.
The power supplies have indicators that show whether power is present or
whether a power fault has occurred.
•
Not lit — AC power is not connected.
•
Green — In standby mode, a green light indicates that a valid AC source is
connected to the power supply and that the power supply is operational.
When the system is on, a green light also indicates that the power supply is
providing DC power to the system.
About Your System
23
book.book Page 24 Tuesday, June 9, 2009 4:09 PM
•
Amber — Indicates a problem with the power supply.
•
Alternating green and amber — When hot-adding a power supply, this
indicates that the power supply is mismatched with the other power
supply (a high output power supply and an energy smart power supply are
installed in the same system). Replace the power supply that has the
flashing indicator with a power supply that matches the capacity of the
other installed power supply.
CAUTION: When correcting a power supply mismatch, replace only the power
supply with the flashing indicator. Swapping the opposite power supply to make a
matched pair can result in an error condition and unexpected system shutdown.
To change from a High Output configuration to an Energy Smart configuration or
vice versa, you must power down the system.
Figure 1-6. Redundant Power Supply Status Indicator
1
1
power supply status
A non-redundant power supply has an LED indicator that shows whether
power is present or whether a power fault has occurred.
24
About Your System
book.book Page 25 Tuesday, June 9, 2009 4:09 PM
Figure 1-7.
Non-Redundant Power Supply Status Indicator
1
2
1
power supply test switch
2
power supply status
•
Not lit — AC power is not connected.
•
Green — In standby mode, a green light indicates that a valid AC source is
connected to the power supply and that the power supply is operational.
When the system is on, a green light also indicates that the power supply is
providing DC power to the system.
About Your System
25
book.book Page 26 Tuesday, June 9, 2009 4:09 PM
Diagnostic Lights (Optional)
The four diagnostic indicator lights on the system front panel display error
codes during system startup. Table 1-5 lists the causes and possible corrective
actions associated with these codes. A highlighted circle indicates the light is
on; a non-highlighted circle indicates the light is off.
NOTE: The diagnostic LEDs are not present when the system is equipped with an
LCD display.
Table 1-1. Diagnostic Indicator Code
Code
Causes
Corrective Action
The system is in a normal Plug the system into a working
off condition or a possible electrical outlet and press the
pre-BIOS failure has
power button.
occurred.
The diagnostic lights are
not lit after the system
successfully boots to the
operating system.
The system is in a normal Information only.
operating condition after
POST.
BIOS checksum failure
detected; system is in
recovery mode.
See "Getting Help" on page 185.
Possible processor failure. See "Troubleshooting the
Processors" on page 171.
26
Memory failure.
See "Troubleshooting System
Memory" on page 162.
Possible expansion card
failure.
See "Troubleshooting Expansion
Cards" on page 169.
Possible video failure.
See "Getting Help" on page 185.
About Your System
book.book Page 27 Tuesday, June 9, 2009 4:09 PM
Table 1-1.
Code
Diagnostic Indicator Code (continued)
Causes
Corrective Action
Hard drive failure.
Ensure that the diskette drive and
hard drive are properly connected.
See Hard Drives for information
on the drives installed in your
system.
Possible USB failure.
See "Troubleshooting a USB
Device" on page 156.
No memory modules
detected.
See "Troubleshooting System
Memory" on page 162.
System board failure.
See "Getting Help" on page 185.
Memory configuration
error.
See "Troubleshooting System
Memory" on page 162.
Possible system board
resource and/or system
board hardware failure.
See "Getting Help" on page 185.
Possible system resource
configuration error.
See "Getting Help" on page 185.
Other failure.
Ensure that the diskette drive,
optical drive, and hard drives are
properly connected. See
"Troubleshooting Your System" on
page 155 for the appropriate drive
installed in your system. If the
problem persists, see "Getting
Help" on page 185.
About Your System
27
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LCD Status Messages (Optional)
The LCD messages refer to events recorded in the System Event Log (SEL).
For information on the SEL and configuring system management settings,
see the systems management software documentation.
NOTE: If your system fails to boot, press the System ID button for at least five
seconds until an error code appears on the LCD. Record the code, then see "Getting
Help" on page 185.
Table 1-2.
LCD Status Messages
Code
Text
Causes
Corrective Actions
N/A
SYSTEM NAME
A 62-character string that
can be defined by the user
in the System Setup
program.
This message is for
information only.
The SYSTEM NAME
displays under the
following conditions:
• The system is powered
on.
You can change the
system ID and name in
the System Setup
program. See "Entering
the System Setup
Program" on page 62.
• The power is off and
active errors are
displayed.
E1000
E1114
28
Failsafe
Check the system event
voltage error. log for critical failure
Contact
events.
support.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
Ambient Temp
Ambient temperature has See "Troubleshooting
exceeds
a reached a point outside System Cooling
allowed range. of the allowed range.
Problems" on page 161.
About Your System
book.book Page 29 Tuesday, June 9, 2009 4:09 PM
Table 1-2.
LCD Status Messages (continued)
Code
Text
Causes
Corrective Actions
E1116
Memory
disabled, temp
above range.
Power cycle
AC.
Memory has exceeded
allowable temperature and
has been disabled to
prevent damage to the
components.
Remove AC power to the
system for 10 seconds and
restart the system.
See "Troubleshooting
System Cooling
Problems" on page 161. If
the problem persists, see
"Getting Help" on
page 185.
E1210
Motherboard
CMOS battery is missing See "Troubleshooting the
battery
or the voltage is outside of System Battery" on
failure. Check the allowable range.
page 160.
battery.
E1211
RAID
Controller
battery
failure. Check
battery.
RAID battery is either
missing, bad, or unable to
recharge due to thermal
issues.
Reseat the RAID battery
connector. See "Installing
a RAID Battery" on
page 120, and
"Troubleshooting System
Cooling Problems" on
page 161.
E1216
3.3V Regulator 3.3V voltage regulator has
failure.
failed.
Reseat PCIe
cards.
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 169.
E1229
CPU # VCORE
Regulator
failure.
Reseat CPU.
Specified processor
Reseat the processor(s).
VCORE voltage regulator See "Troubleshooting the
has failed.
Processors" on page 171.
If the problem persists,
see "Getting Help" on
page 185.
About Your System
29
book.book Page 30 Tuesday, June 9, 2009 4:09 PM
Table 1-2.
LCD Status Messages (continued)
Code
Text
Causes
Corrective Actions
E122A
CPU # VTT
Regulator
failure.
Reseat CPU.
Specified processor VTT
voltage regulator has
failed.
Reseat the processor(s).
See "Troubleshooting the
Processors" on page 171.
CPU Power
Fault. Power
cycle AC.
A power fault was
detected when powering
up the processor(s).
E122C
If the problem persists,
see "Getting Help" on
page 185.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
E122D
Memory
One of the memory
Regulator #
regulators has failed..
Failed. Reseat
DIMMs.
E122E
On-board
regulator
failed. Call
support.
One of the on-board
voltage regulators failed.
E1310
Fan ## RPM
exceeding
range. Check
fan.
RPM of the specified fan See "Troubleshooting
is outside of the intended System Cooling
operating range.
Problems" on page 161.
E1311
Fan module ##
RPM exceeding
range. Check
fan.
RPM of the specified fan
in a specified module is
outside of intended
operating range.
E1313
Fan redundancy The system is no longer
lost. Check
fan redundant. Another
fans.
fan failure would put the
system at risk of overheating.
30
About Your System
Reseat the memory
modules. See
"Troubleshooting System
Memory" on page 162.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
See "Troubleshooting
System Cooling
Problems" on page 161.
Check LCD for
additional scrolling
messages. See
"Troubleshooting a Fan"
on page 161.
book.book Page 31 Tuesday, June 9, 2009 4:09 PM
Table 1-2.
LCD Status Messages (continued)
Code
Text
Causes
Corrective Actions
E1410
Internal Error Specified processor has an
detected.
internal error. The error
Check "FRU X". may or may not have been
caused by the processor.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
E1414
CPU # temp
exceeding
range. Check
CPU heatsink.
Specified processor is out Ensure that the processor
of acceptable temperature heat sinks are properly
range.
installed. See
"Troubleshooting the
Processors" on page 171"
and "Troubleshooting
System Cooling
Problems" on page 161.
E1418
CPU # not
detected.
Check CPU is
seated
properly.
Specified processor is
missing or bad, and the
system is in an
unsupported
configuration.
E141C
Unsupported
Processors are in an
CPU
unsupported
configuration. configuration.
Check CPU or
BIOS revision.
Ensure that your
processors match and
conform to the type
described in the processor
technical specifications
outlined in your system’s
Getting Started Guide.
E141F
CPU # protocol The system BIOS has
error. Power
reported a processor
cycle AC.
protocol error.
Remove AC power to the
system for 10 seconds and
restart the system.
Ensure that the specified
microprocessor is
properly installed. See
"Troubleshooting the
Processors" on page 171.
If the problem persists,
see "Getting Help" on
page 185.
About Your System
31
book.book Page 32 Tuesday, June 9, 2009 4:09 PM
Table 1-2.
LCD Status Messages (continued)
Code
Text
Causes
E1420
CPU Bus parity The system BIOS has
error. Power
reported a processor bus
cycle AC.
parity error.
Corrective Actions
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
E1422
CPU # machine
check error.
Power cycle
AC.
The system BIOS has
Remove AC power to the
reported a machine check system for 10 seconds and
error.
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
E1610
Power Supply # Specified power supply
See "Troubleshooting
(### W)
was removed or is missing Power Supplies" on
missing. Check from the system.
page 161.
power supply.
E1614
Power Supply # Specified power supply
(### W) error. has failed.
Check power
supply.
E1618
Predictive
failure on
Power Supply #
(### W). Check
PSU.
An over-temperature
See "Troubleshooting
condition or power supply Power Supplies" on
communication error has page 161.
caused the predictive
warning of an impending
power supply failure.
E161C
Power Supply #
(### W) lost
AC power.
Check PSU
cables.
Specified power supply is
attached to the system,
but it has lost its AC
input.
32
About Your System
See "Troubleshooting
Power Supplies" on
page 161.
Check the AC power
source for the specified
power supply. If the
problem persists, see
"Troubleshooting Power
Supplies" on page 161.
book.book Page 33 Tuesday, June 9, 2009 4:09 PM
Table 1-2.
LCD Status Messages (continued)
Code
Text
Causes
Corrective Actions
E1620
Power Supply # Specified power supply's
(### W) AC
AC input is outside of the
power error.
allowable range.
Check PSU
cables.
E1624
Lost power
supply
redundancy.
Check PSU
cables.
E1626
Power Supply
The power supplies in the
Mismatch. PSU1 system are not the same
= ### W, PSU2 wattage.
= ### W.
Ensure that power
supplies with matching
wattage are installed. See
the Technical
Specifications outlined in
your system’s Getting
Started Guide.
E1629
Power required
> PSU wattage.
Check PSU and
config.
The system configuration
requires more power than
the power supplies can
provide, even with
throttling.
Turn off power to the
system, reduce the
hardware configuration or
install higher-wattage
power supplies, and then
restart the system.
E1710
I/O channel
The system BIOS has
check error.
reported an I/O channel
Review & clear check.
SEL.
The power supply
subsystem is no longer
redundant. If the
remaining power supply
fails, the system will shut
down.
Check the AC power
source for the specified
power supply. If the
problem persists, see
"Troubleshooting Power
Supplies" on page 161.
See "Troubleshooting
Power Supplies" on
page 161.
Check the SEL for more
information and then
clear the SEL. Remove
AC power to the system
for 10 seconds and restart
the system.
If the problem persists,
see "Getting Help" on
page 185.
About Your System
33
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Table 1-2.
LCD Status Messages (continued)
Code
Text
Causes
Corrective Actions
E1711
PCI parity
error on Bus
## Device ##
Function ##
The system BIOS has
reported a PCI parity error
on a component that
resides in PCI
configuration space at bus
##, device ##, function
##.
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 169.
PCI parity
error on Slot
#. Review &
clear SEL.
The system BIOS has
reported a PCI parity error
on a component that
resides in the specified
slot.
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 169.
E1712
PCI system
error on Bus
## Device ##
Function ##
The system BIOS has
reported a PCI system
error on a component that
resides in PCI
configuration space at bus
##, device ##, function
##.
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 169.
E1714
Unknown error. The system BIOS has
Review & clear determined there has been
SEL.
an error in the system, but
is unable to determine its
origin.
Check the SEL for more
information and then
clear the SEL. Remove
AC power to the system
for 10 seconds and restart
the system.
If the problem persists,
see "Getting Help" on
page 185.
E171F
34
PCIe fatal
error on Bus
## Device ##
Function ##
About Your System
The system BIOS has
reported a PCIe fatal error
on a component that
resides in PCI
configuration space at bus
##, device ##, function
##.
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 169.
book.book Page 35 Tuesday, June 9, 2009 4:09 PM
Table 1-2.
LCD Status Messages (continued)
Code
Text
Causes
Corrective Actions
E1810
Hard drive ##
fault. Review
& clear SEL.
The specified hard drive
has experienced a fault.
See "Troubleshooting a
Hard Drive" on page 167.
E1812
Hard drive ## The specified hard drive
removed. Check has been removed from
drive.
the system.
E1920
iDRAC6 Upgrade The iDRAC6 Express card Reseat the iDRAC6
Failed
is not installed properly or Express Card. See
the card is bad.
"Installing an iDRAC6
Express Card" on
page 127.
Information only.
If the problem persists,
see "Getting Help" on
page 185.
E1A14
SAS cable A
SAS cable A is missing or
failure. Check bad.
connection.
Reseat the cable. If the
problem persists, replace
cable.
If the problem persists,
see "Getting Help" on
page 185.
E1A15
SAS cable B
SAS cable B is missing or
failure. Check bad.
connection.
Reseat the cable. If the
problem persists, replace
cable.
If the problem persists,
see "Getting Help" on
page 185.
E1A1D
Control panel
USB cable not
detected.
Check cable.
USB cable to the control
panel is missing or bad.
Reseat the cable. If the
problem persists, replace
cable.
If the problem persists,
see "Getting Help" on
page 185.
About Your System
35
book.book Page 36 Tuesday, June 9, 2009 4:09 PM
Table 1-2.
LCD Status Messages (continued)
Code
Text
Causes
E2010
Memory not
No memory was detected Install or reseat memory
detected.
in the system.
modules. See "Installing
Inspect DIMMs.
Memory Modules" on
page 110 or
"Troubleshooting System
Memory" on page 162.
E2011
Memory
configuration
failure. Check
DIMMs.
E2012
Memory
Memory configured, but is See "Troubleshooting
configured but unusable.
System Memory" on
unusable.
page 162.
Check DIMMs.
E2013
BIOS unable to The system BIOS failed to See "Troubleshooting
shadow memory. copy its flash image into System Memory" on
Check DIMMs.
memory.
page 162.
E2014
CMOS RAM
CMOS failure. CMOS
failure. Power RAM not functioning
cycle AC.
properly.
Memory detected, but is
not configurable. Error
detected during memory
configuration.
Corrective Actions
See "Troubleshooting
System Memory" on
page 162.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
E2015
DMA Controller DMA controller failure.
failure. Power
cycle AC.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
E2016
36
Interrupt
Interrupt controller
Controller
failure.
failure. Power
cycle AC.
About Your System
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
book.book Page 37 Tuesday, June 9, 2009 4:09 PM
Table 1-2.
LCD Status Messages (continued)
Code
Text
Causes
E2017
Timer refresh Timer refresh failure.
failure. Power
cycle AC.
Corrective Actions
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
E2018
E2019
Programmable
Timer error.
Power cycle
AC.
Programmable interval
timer error.
Parity error.
Power cycle
AC.
Parity error.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
E201A
SuperIO
SIO failure.
failure. Power
cycle AC.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
E201B
Keyboard
Controller
error. Power
cycle AC.
Keyboard controller
failure.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 185.
About Your System
37
book.book Page 38 Tuesday, June 9, 2009 4:09 PM
Table 1-2.
LCD Status Messages (continued)
Code
Text
E201C
SMI
System management
initialization interrupt (SMI)
failure. Power initialization failure.
cycle AC.
Remove AC power to the
system for 10 seconds and
restart the system.
Shutdown test BIOS shutdown test
failure. Power failure.
cycle AC.
Remove AC power to the
system for 10 seconds and
restart the system.
E201D
Causes
Corrective Actions
If the problem persists,
see "Getting Help" on
page 185.
If the problem persists,
see "Getting Help" on
page 185.
E201E
POST memory
test failure.
Check DIMMs.
BIOS POST memory test See "Troubleshooting
failure.
System Memory" on
page 162.
If the problem persists,
see "Getting Help" on
page 185.
E2020
CPU
Processor configuration
configuration failure.
failure. Check
screen
message.
Check screen for specific
error messages. See
"Troubleshooting the
Processors" on page 171.
E2021
Incorrect
Incorrect memory
memory
configuration.
configuration.
Review User
Guide.
Check screen for specific
error messages. See
"Troubleshooting System
Memory" on page 162.
38
About Your System
book.book Page 39 Tuesday, June 9, 2009 4:09 PM
Table 1-2.
LCD Status Messages (continued)
Code
Text
E2022
General
General failure after video. Check screen for specific
failure during
error messages.
POST. Check
screen
message.
E2023
BIOS Unable to The system BIOS could
See "Troubleshooting
mirror memory. not enable memory
System Memory" on
Check DIMMs.
mirroring because of a
page 162.
faulty memory module or
an invalid memory
configuration.
E2110
Multibit Error The memory module in
See "Troubleshooting
on DIMM ##.
slot “##” has had a multi- System Memory" on
Reseat DIMM.
bit error (MBE).
page 162.
E2111
SBE log
disabled on
DIMM ##.
Reseat DIMM.
The system BIOS has
disabled memory singlebit error (SBE) logging
and will not log anymore
SBEs until the system is
rebooted. "##" represents
the memory module
implicated by the BIOS.
Remove AC power to the
system for 10 seconds and
restart the system.
Memory spared
on DIMM ##.
Power cycle
AC.
The system BIOS has
spared the memory
because it has determined
the memory had too many
errors. "##" represents the
memory module
implicated by the BIOS.
Remove AC power to the
system for 10 seconds and
restart the system.
E2112
Causes
Corrective Actions
If the problem persists,
see "Troubleshooting
System Memory" on
page 162.
If the problem persists,
see "Troubleshooting
System Memory" on
page 162.
About Your System
39
book.book Page 40 Tuesday, June 9, 2009 4:09 PM
Table 1-2.
LCD Status Messages (continued)
Code
Text
Causes
Corrective Actions
E2113
Mem mirror OFF
on DIMM ## &
##. Power
cycle AC
The system BIOS has
disabled memory
mirroring because it has
determined one half of the
mirror has had too many
errors. "## & ##"
represents the memorymodule pair implicated by
the BIOS.
Remove AC power to the
system for 10 seconds and
restart the system.
I1910
Intrusion
detected.
Check chassis
cover.
System cover has been
removed.
Information only.
I1911
LCD Log Full.
Check SEL to
review all
Errors.
LCD overflow message. A
maximum of ten error
messages can display
sequentially on the LCD.
The eleventh message
instructs the user to check
the SEL for details on the
events.
Check the SEL for details
on the events.
If the problem persists,
see "Troubleshooting
System Memory" on
page 162.
Remove AC power to the
system for 10 seconds or
clear the SEL.
I1912
SEL full.
The SEL is full of events
Review & clear and is unable to log any
log.
more.
I1920
iDRAC6 Upgrade iDRAC6 Express card has Information only
Successful
been installed correctly
W1228
RAID
Controller
battery
capacity <
24hr.
40
About Your System
Warns predictively that
the RAID battery has less
than 24 hours of charge
left.
Check the SEL for details
on the events, then clear
the SEL.
Allow RAID battery to
charge to greater than 24
hours of sustained charge.
If problem persists,
replace RAID battery. See
"Installing a RAID
Battery."
book.book Page 41 Tuesday, June 9, 2009 4:09 PM
Table 1-2.
LCD Status Messages (continued)
Code
Text
Causes
Corrective Actions
W1627
Power required
> PSU wattage.
Check PSU and
config.
The system configuration
requires more power than
what the power supply can
provide.
Turn off power to the
system, reduce the
hardware configuration or
install higher-wattage
power supplies, and then
restart the system.
W1628
Performance
degraded.
Check PSU and
system
configuration.
The system configuration
requires more power than
what the power supply can
provide, but it can boot if
throttled.
Turn off power to the
system, reduce the
hardware configuration or
install higher-wattage
power supplies, and then
restart the system.
NOTE: For the full name of an abbreviation or acronym used in this table, see the
"Glossary" on page 187.
Solving Problems Described by LCD Status Messages
The code and text on the LCD can often specify a very precise fault condition
that is easily corrected. For example, if the code E1418 CPU_1_Presence
appears, you know that a microprocessor is not installed in socket 1.
In contrast, you might be able to determine the problem if multiple related
errors occur. For example, if you receive a series of messages indicating
multiple voltage faults, you might determine that the problem is a failing
power supply.
Removing LCD Status Messages
For faults associated with sensors, such as temperature, voltage, fans, and so
on, the LCD message is automatically removed when that sensor returns to a
normal state. For example, if temperature for a component goes out of range,
the LCD displays the fault; when the temperature returns to the acceptable
range, the message is removed from the LCD. For other faults, you must take
action to remove the message from the display:
About Your System
41
book.book Page 42 Tuesday, June 9, 2009 4:09 PM
•
Clear the SEL — You can perform this task remotely, but you will lose the
event history for the system.
•
Power cycle — Turn off the system and disconnect it from the electrical
outlet; wait approximately ten seconds, reconnect the power cable, and
restart the system.
Any of these actions will remove fault messages, and return the status
indicators and LCD colors to the normal state. Messages will reappear under
the following conditions:
•
The sensor returns to a normal state but fails again, resulting in a new
SEL entry.
•
The system is reset and new error events are detected.
•
A failure is recorded from another source that maps to the same display entry.
System Messages
System messages appear on the screen to notify you of a possible problem
with the system.
NOTE: If you receive a system message not listed in the table, check the
documentation for the application that is running when the message appears or the
operating system's documentation for an explanation of the message and
recommended action.
Table 1-3.
System Messages
Message
Causes
Corrective Actions
128-bit Advanced
ECC mode
disabled. For
128-bit Advanced
ECC, DIMMs must
be installed in
pairs. Pairs must
be matched in
size and
geometry.
The Advanced ECC option
enabled in BIOS is no longer
valid due to an unsupported
memory configuration,
possibly a faulty or removed
memory module. The
Advanced ECC setting has
been disabled.
Check other messages for a
faulty memory module.
Reconfigure the memory
modules for Advanced ECC
mode. See "System Memory"
on page 106.
42
About Your System
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Table 1-3.
System Messages (continued)
Message
Causes
Corrective Actions
Alert! Advanced
ECC Memory Mode
disabled! Memory
configuration
does not support
Advanced ECC
Memory Mode.
Advanced ECC Memory
Mode was enabled in the
system setup program, but
the current configuration
does not support Advanced
ECC Memory Mode. A
memory module may be
faulty.
Ensure that the memory
modules are installed in a
configuration that supports
Advanced ECC Memory
Mode. Check other system
messages for additional
information for possible
causes. For memory
configuration information,
see "General Memory
Module Installation
Guidelines" on page 106. If
the problem persists, see
"Troubleshooting System
Memory" on page 162."
Alert! iDRAC6 not The iDRAC6 is not
Wait for the system to
responding.
responding to BIOS
reboot.
Rebooting.
communication either
because it is not functioning
properly or has not
completed initialization. The
system will reboot.
Alert! iDRAC6 not
responding.
Power required
may exceed PSU
wattage.
The iDRAC6 has hung.
The iDRAC6 was remotely
reset while system was
booting.
Remove AC power to the
system for 10 seconds and
restart the system.
After AC recovery, the
Alert!
iDRAC6 takes longer than
Continuing
normal to boot.
system boot
accepts the risk
that system may
power down
without warning.
About Your System
43
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Table 1-3.
System Messages (continued)
Message
Causes
Corrective Actions
Alert! Node
Interleaving
disabled! Memory
configuration
does not support
Node
Interleaving.
The memory configuration
does not support node
interleaving, or the
configuration has changed
(for example, a memory
module has failed) so that
node interleaving cannot be
supported. The system
continues to run, but without
node interleaving.
Ensure that the memory
modules are installed in a
configuration that supports
node interleaving. Check
other system messages for
additional information for
possible causes. For memory
configuration information,
see "General Memory
Module Installation
Guidelines" on page 106. If
the problem persists, see
"Troubleshooting System
Memory" on page 162."
Alert! Power
required exceeds
PSU wattage.
Check PSU and
system
configuration.
The system configuration of
processor(s), memory
modules, and expansion
cards may not be supported
by the power supplies.
If any system components
were just upgraded, return
the system to the previous
configuration. If the system
boots without this warning,
then the replaced
component(s) are not
supported with this power
supply. If Energy Smart
power supplies are installed,
replace them with High
Output power supplies to
use the components. See
"Power Supplies" on
page 121.
Memory Sparing or Memory
Mirroring was enabled in the
system setup program, but
the current configuration
does not support redundant
memory. A memory module
may be faulty.
Check the memory modules
for failure. See
"Troubleshooting System
Memory" on page 162. Reset
the memory setting, if
appropriate. See "Using the
System Setup Program and
UEFI Boot Manager" on
page 61.
Alert!
Continuing
system boot
accepts the risk
that system may
power down
without warning.
Alert! Redundant
memory disabled!
Memory
configuration
does not support
redundant
memory.
44
About Your System
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Table 1-3.
System Messages (continued)
Message
Causes
Corrective Actions
Alert! System
fatal error
during previous
boot.
An error caused the system to Check other system
reboot.
messages for additional
information for possible
causes.
BIOS
MANUFACTURING
MODE detected.
MANUFACTURING
MODE will be
cleared before
the next boot.
System reboot
required for
normal
operation.
System is in manufacturing
mode.
Reboot to take the system
out of manufacturing mode.
BIOS Update
Attempt Failed!
Remote BIOS update
attempt failed.
Retry the BIOS update. If
problem persists, see
"Getting Help" on page 185.
Caution!
NVRAM_CLR jumper is
NVRAM_CLR jumper installed in the clear setting.
is installed on
CMOS has been cleared.
system board.
Please run SETUP
Move the NVRAM_CLR
jumper to the default
position (pins 3 and 5). See
Figure 6-1 for jumper
location. Restart the system
and re-enter the BIOS
settings. See "Using the
System Setup Program and
UEFI Boot Manager" on
page 61.
CPU set to
minimum
frequency.
The processor speed may be
intentionally set lower for
power conservation.
If not an intentional setting,
check any other system
messages for possible causes.
CPU x installed
with no memory.
Memory modules are
Install memory modules for
required but not installed in the processor. See "System
the indicated processor’s
Memory" on page 106.
memory slots.
About Your System
45
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Table 1-3.
System Messages (continued)
Message
Causes
CPUs with
different cache
sizes detected.
Mismatched processors have Ensure that all processors
been installed in the system. have the same cache size,
number of cores and logical
processors, and power rating.
Ensure that the processors
are properly installed. See
"Processors" on page 135.
CPUs with
different core
sizes detected!
System halted
Corrective Actions
CPUs with
different
logical
processors
detected! System
halted
CPUs with
different power
rating detected!
System halted
Current boot mode
is set to UEFI.
Please ensure
compatible
bootable media is
available. Use
the system setup
program to change
the boot mode as
needed.
The system failed to boot
because UEFI boot mode is
enabled in BIOS and the
boot operating system is nonUEFI.
Decreasing
Faulty or improperly
available memory installed memory modules.
46
About Your System
Ensure that the boot mode is
set correctly and that the
proper bootable media is
available. See "Using the
System Setup Program and
UEFI Boot Manager" on
page 61.
Reseat the memory modules.
See "Troubleshooting
System Memory" on
page 162.
book.book Page 47 Tuesday, June 9, 2009 4:09 PM
Table 1-3.
System Messages (continued)
Message
Causes
Corrective Actions
DIMM
configuration on
each CPU should
match.
Invalid memory
configuration on a dualprocessor system. The
memory module
configuration for each
processor must be identical.
Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines" on
page 106.
Embedded NICx and
NICy:
OS NIC=<ENABLED
|DISABLED>,
Management
Shared NIC=
<ENABLED
|DISABLED>
The OS NIC interface is set
in BIOS. The Management
Shared NIC interface is set in
management tools.
Check the system
management software or the
System Setup program for
NIC settings. See
"Troubleshooting a NIC" on
page 157.
Error 8602 Auxiliary Device
Failure. Verify
that mouse and
keyboard are
securely
attached to
correct
connectors.
Mouse or keyboard cable is
loose or improperly
connected.
Reseat the mouse or
keyboard cable.
Defective mouse or
keyboard.
Ensure that the mouse or
keyboard is operational. See
"Troubleshooting a USB
Device" on page 156.
Gate A20 failure Faulty keyboard controller;
faulty system board.
See "Getting Help" on
page 185.
Invalid
configuration
information please run SETUP
program.
An invalid system
configuration caused a
system halt.
Run the System Setup
program and review the
current settings. See "Using
the System Setup Program
and UEFI Boot Manager" on
page 61.
Invalid PCIe card
found in the
Internal_Storage
slot!
The system halted because
an invalid PCIe expansion
card is installed in the
dedicated storage controller
slot.
Remove the PCIe expansion
card and install the
integrated storage controller
in the dedicated slot.
About Your System
47
book.book Page 48 Tuesday, June 9, 2009 4:09 PM
Table 1-3.
System Messages (continued)
Message
Causes
Corrective Actions
Keyboard fuse has Overcurrent detected at the
failed
keyboard connector.
See "Getting Help" on
page 185.
Local keyboard
The USB ports are disabled
may not work
in the system BIOS.
because all user
accessible USB
ports are
disabled. If
operating
locally, power
cycle the system
and enter system
setup program to
change settings.
Power down and restart the
system from the power
button, and then enter the
System Setup program to
enable the USB port(s). See
"Entering the System Setup
Program" on page 62.
Manufacturing
mode detected
System is in manufacturing
mode.
Reboot to take the system
out of manufacturing mode.
Maximum rank
count exceeded.
The following
DIMM has been
disabled: x
Invalid memory
configuration. The system
will run but with the
specified memory module
disabled.
Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines" on
page 106.
Memory
Initialization
Warning: Memory
size may be
reduced
Invalid memory
configuration. The system
will run but with less memory
than is physically available.
Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines" on
page 106.
48
About Your System
book.book Page 49 Tuesday, June 9, 2009 4:09 PM
Table 1-3.
System Messages (continued)
Message
Causes
Corrective Actions
Memory set to
minimum
frequency.
The memory frequency may If not an intentional setting,
be intentionally set lower for check any other system
power conservation.
messages for possible causes.
The current memory
configuration may support
only the minimum
frequency.
Ensure that your memory
configuration supports the
higher frequency. See
"General Memory Module
Installation Guidelines" on
page 106.
Memory tests
terminated by
keystroke.
POST memory test was
terminated by pressing the
spacebar.
Information only.
MEMTEST lane
failure detected
on x
Invalid memory
configuration. Mismatched
memory modules are
installed.
Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines" on
page 106.
Mirror mode
disabled. For
mirror mode,
DIMMs must be
installed in
pairs. Pairs must
be matched in
size and
geometry.
The memory configuration
does not match the setting in
BIOS. The BIOS setting has
been disabled.
Reconfigure the memory
modules for Memory
Mirroring mode. See
"System Memory" on
page 106.
About Your System
49
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Table 1-3.
System Messages (continued)
Message
Causes
Corrective Actions
No boot device
available
Faulty or missing optical
drive subsystem, hard drive,
or hard-drive subsystem, or
no bootable USB key
installed.
Use a bootable USB key,
optical drive, or hard drive. If
the problem persists, see
"Troubleshooting an Optical
Drive" on page 165,
"Troubleshooting a USB
Device" on page 156, and
"Troubleshooting a Hard
Drive" on page 167. See
"Using the System Setup
Program and UEFI Boot
Manager" on page 61 for
information on setting the
order of boot devices.
No boot sector on Incorrect configuration
hard drive
settings in System Setup
program, or no operating
system on hard drive.
No timer tick
interrupt
Faulty system board.
Faulty or improperly
PCIe Training
installed PCIe card in the
Error: Expected
Link Width is x, specified slot.
Actual Link Width
is y.
50
About Your System
Check the hard-drive
configuration settings in the
System Setup program. See
"Using the System Setup
Program and UEFI Boot
Manager" on page 61. If
necessary, install the
operating system on your
hard drive. See your
operating system
documentation.
See "Getting Help" on
page 185.
Reseat the PCIe card in the
specified slot number. See
"Troubleshooting Expansion
Cards" on page 169. If the
problem persists, see
"Getting Help" on page 185.
book.book Page 51 Tuesday, June 9, 2009 4:09 PM
Table 1-3.
System Messages (continued)
Message
Causes
Corrective Actions
Plug & Play
Configuration
Error
Error encountered in
initializing PCIe device;
faulty system board.
Install the NVRAM_CLR
jumper in the clear position
(pins 1 and 3) and reboot the
system. See Figure 6-1 for
jumper location. If the
problem persists, see
"Troubleshooting the
Processors" on page 171.
Quad rank DIMM
Invalid memory
detected after
configuration.
single rank or
dual rank DIMM in
socket.
Read fault
Requested sector
not found
The operating system cannot
read from the hard drive,
optical drive, or USB device,
the system could not find a
particular sector on the disk,
or the requested sector is
defective.
Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines" on
page 106.
Replace the optical medium,
USB medium, or USB
device. Ensure that the USB
cables, SAS/SATA backplane
cables, or optical drive cables
are properly connected. See
"Troubleshooting a USB
Device" on page 156,
"Troubleshooting an Optical
Drive" on page 165, or
"Troubleshooting a Hard
Drive" on page 167 for the
appropriate drive(s) installed
in your system.
There is no device connected Information only.
SATA Port x
device not found to the specified SATA port.
About Your System
51
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Table 1-3.
System Messages (continued)
Message
Causes
Sector not found Faulty hard drive, USB
device, or USB medium.
Seek error
Seek operation
failed
Shutdown failure General system error.
Sparing mode
disabled. For
sparing mode,
matched sets of
three must be
populated across
slots.
The memory configuration
does not match the setting in
BIOS. The BIOS setting has
been disabled.
The amount of
Memory has been added or
system memory has removed or a memory
changed
module may be faulty.
52
About Your System
Corrective Actions
Replace the USB medium or
device. Ensure that the USB
or SAS backplane cables are
properly connected. See
"Troubleshooting a USB
Device" on page 156 or
"Troubleshooting a Hard
Drive" on page 167 for the
appropriate drive(s) installed
in your system.
See "Getting Help" on
page 185.
Reconfigure the memory
modules for Memory
Sparing mode. See "System
Memory" on page 106.
If memory has been added or
removed, this message is
informative and can be
ignored. If memory has not
been added or removed,
check the SEL to determine
if single-bit or multi-bit
errors were detected and
replace the faulty memory
module.
See "Troubleshooting
System Memory" on
page 162.
book.book Page 53 Tuesday, June 9, 2009 4:09 PM
Table 1-3.
System Messages (continued)
Message
Causes
Corrective Actions
The following
DIMMs should
match in
Invalid memory
configuration. The specified
memory modules do not
match in size, number of
ranks, or number of data
lanes.
Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines" on
page 106.
geometry:
x,x,...
The following
DIMMs should
match in rank
count: x,x,...
The following
DIMMs should
match in size:
x,x,...
The following
DIMMs should
match in size
and geometry:
x,x,...
The following
DIMMs should
match in size
and rank count:
x,x,...
Thermal sensor
A memory module without a Replace the memory
not detected on x thermal sensor is installed in module. See "System
the specified memory slot.
Memory" on page 106.
Time-of-day
clock stopped
Faulty battery or faulty chip. See "Troubleshooting the
System Battery" on page 160.
About Your System
53
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Table 1-3.
System Messages (continued)
Message
Causes
Corrective Actions
Time-of-day not
set - please run
SETUP program
Incorrect Time or Date
settings; faulty system
battery.
Check the Time and Date
settings. See "Using the
System Setup Program and
UEFI Boot Manager" on
page 61. If the problem
persists, replace the system
battery. See "System Battery"
on page 139.
Timer chip
Faulty system board.
counter 2 failed
See "Getting Help" on
page 185.
TPM
configuration
operation
honored. System
will now reset.
A TPM configuration
Information only.
command has been entered.
The system will reboot and
execute the command.
TPM
configuration
operation is
pending. Press
(I) to Ignore OR
(M) to Modify to
allow this change
and reset the
system.
This message displays during Enter I or M to proceed.
system restart after a TPM
configuration command has
been entered. User
interaction is required to
proceed.
WARNING:
Modifying could
prevent
security.
TPM failure
54
A Trusted Platform Module
(TPM) function has failed.
About Your System
See "Getting Help" on
page 185.
book.book Page 55 Tuesday, June 9, 2009 4:09 PM
Table 1-3.
System Messages (continued)
Message
Causes
Unable to launch
System Services
image. System
halted!
System halted after F10
keystroke because System
Services image is either
corrupted in the system
firmware or has been lost due
to system board replacement.
Corrective Actions
Restart the system and
update the Unified Server
Configurator repository to
the latest software to restore
full functionality. See the
Unified Server
The iDRAC6 Enterprise card Configuration user
documentation for more
flash memory may be
information.
corrupted.
Restore the flash memory
using the latest version on
support.dell.com. See the
iDRAC6 user's guide for
instructions on performing a
field replacement of the
flash memory.
Unexpected
interrupt in
protected mode
Improperly seated memory
modules or faulty
keyboard/mouse controller
chip.
Unsupported CPU
combination
Processor(s) is not supported Install a supported processor
by the system.
or processor combination.
See "Processors" on
page 135.
Unsupported CPU
stepping
detected
Unsupported DIMM
detected. The
following DIMM
has been
disabled: x
Invalid memory
configuration. The system
will run but with the
specified memory module
disabled.
Reseat the memory modules.
See "Troubleshooting
System Memory" on
page 162. If the problem
persists, see "Getting Help"
on page 185.
Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines" on
page 106.
About Your System
55
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Table 1-3.
System Messages (continued)
Message
Causes
Corrective Actions
Unsupported
memory
configuration.
DIMM mismatch
across slots
detected:
x,x,...
Invalid memory
configuration. Memory
modules are mismatched in
the specified slots.
Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines" on
page 106.
Unused memory
detected. DIMMs
installed in the
following
slot(s) are not
available when in
Mirror mode
The memory configuration is
not optimal for mirroring or
Advanced ECC Memory
Mode. Modules in the
specified slots are unused.
Reconfigure the memory for
Memory Mirroring or
Advanced ECC Memory
Mode, or change the
memory mode to Optimized
or Sparing in the BIOS setup
screen. See "System
Memory" on page 106.
Unused memory
detected. DIMMs
installed in the
following
slot(s) are not
available when in
128-Bit Advanced
ECC mode:
The memory configuration is
not optimal for mirroring or
Advanced ECC Memory
Mode. Modules in the
specified slots are unused.
Reconfigure the memory for
Memory Mirroring or
Advanced ECC Memory
Mode, or change the
memory mode to Optimized
or Sparing in the BIOS setup
screen. See "System
Memory" on page 106.
Warning: A fatal A fatal system error occurred
error has caused and caused the system to
reboot.
system reset!
Please check the
system event log!
Check the SEL for
information that was logged
during the error. See the
applicable troubleshooting
section in "Troubleshooting
Your System" on page 155 for
any faulty components
specified in the SEL.
56
About Your System
book.book Page 57 Tuesday, June 9, 2009 4:09 PM
Table 1-3.
System Messages (continued)
Message
Causes
Warning: Control
Panel is not
installed.
The control panel is not
Install the control panel, or
installed or has a faulty cable check the cable connections
connection.
between the display module,
the control panel board, and
the system board. See
"Control Panel Assembly
(Service-Only Procedure)"
on page 142.
Warning! No micro Micro code update failed.
code update
loaded for
processor n
Warning! Power
required exceeds
PSU wattage.
Check PSU and
system
configuration.
Update the BIOS firmware.
See "Getting Help" on
page 185.
The system configuration of
processor(s), memory
modules, and expansion
cards may not be supported
by the power supplies.
If any system components
were just upgraded, return
the system to the previous
configuration. If the system
boots without this warning,
then the replaced
component(s) are not
supported with this power
supply. If Energy Smart
power supplies are installed,
replace them with the High
Output power supplies to
use the components. See
"Power Supplies" on
page 121.
A High Output power supply
and an Energy Smart power
supply are installed in the
system at the same time.
Install two High Output or
two Energy Smart power
supplies in the system.
Warning!
Performance
degraded. CPU and
memory set to
minimum
frequencies to
meet PSU wattage.
System will
reboot.
Warning! PSU
mismatch. PSU
redundancy lost.
Check PSU.
Corrective Actions
You can also run the system
on one power supply until
you can obtain two power
supplies of the same type.
See "Troubleshooting Power
Supplies" on page 161.
About Your System
57
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Table 1-3.
System Messages (continued)
Message
Causes
Corrective Actions
Warning!
Unsupported
memory
configuration
detected. The
memory
configuration is
not optimal. The
recommended
memory
configuration
is: <message>
Invalid memory
configuration. The system
will run but with reduced
functionality.
Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines" on
page 106. If the problem
persists, see
"Troubleshooting System
Memory" on page 162.
Write fault
Faulty USB device, USB
medium, optical drive
assembly, hard drive, or harddrive subsystem.
Replace the USB medium or
device. Ensure that the USB,
SAS backplane, or SATA
cables are properly
connected.
See "Troubleshooting a USB
Device" on page 156,
"Troubleshooting an Optical
Drive" on page 165, and
"Troubleshooting a Hard
Drive" on page 167.
Write fault on
selected drive
NOTE: For the full name of an abbreviation or acronym used in this table, see the
"Glossary" on page 187.
Warning Messages
A warning message alerts you to a possible problem and prompts you to
respond before the system continues a task. For example, before you format a
diskette, a message will warn you that you may lose all data on the diskette.
Warning messages usually interrupt the task and require you to respond by
typing y (yes) or n (no).
NOTE: Warning messages are generated by either the application or the operating
system. For more information, see the documentation that accompanied the
operating system or application.
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Diagnostics Messages
The system diagnostic utilities may issue messages if you run diagnostic tests
on your system. See "Running the System Diagnostics" on page 173 for more
information about system diagnostics.
Alert Messages
Systems management software generates alert messages for your system. Alert
messages include information, status, warning, and failure messages for drive,
temperature, fan, and power conditions. For more information, see the
systems management software documentation.
Other Information You May Need
WARNING: See the safety and regulatory information that shipped with your
system. Warranty information may be included within this document or as a
separate document.
•
The Getting Started Guide provides an overview of system features, setting
up your system, and technical specifications.
•
Any media that ships with your system that provides documentation and
tools for configuring and managing your system, including those
pertaining to the operating system, system management software, system
updates, and system components that you purchased with your system.
•
The Unified Server Configurator User’s Guide provides information about
setting up USC, configuring hardware and firmware, and deploying the
operating system.
NOTE: Always check for updates on support.dell.com and read the updates
first because they often supersede information in other documents.
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Using the System Setup Program
and UEFI Boot Manager
Run the System Setup program to familiarize yourself with your system
configuration and to:
•
Change the NVRAM settings after you add or remove hardware
•
Set or change user-selectable options
•
Enable or disable integrated devices
Choosing the System Boot Mode
The System Setup program also enables you to specify the boot mode for
installing your operating system:
•
BIOS boot mode (the default) is the standard BIOS-level boot interface.
•
UEFI boot mode is an enhanced 64-bit boot interface based on Unified
Extensible Firmware Interface (UEFI) specifications that overlays the
system BIOS. See "Entering the UEFI Boot Manager" on page 74 for more
information on this interface.
You select the boot mode in the Boot Mode field of the "Boot Settings
Screen" on page 68 screen of the System Setup program. Once you specify the
boot mode, the system boots in the specified boot mode and you proceed
then to install your operating system from that mode. Thereafter, you must
boot the system to the same boot mode (BIOS or UEFI) to access the
installed operating system. Trying to boot the operating system from the
other boot mode will cause the system to halt immediately at startup.
NOTE: Operating systems must be UEFI-compatible (for example, Microsoft®
Windows Server® 2008 x64 version) to be installed from the UEFI boot mode. DOS
and 32-bit operating systems do not support UEFI and can only be installed from the
BIOS boot mode.
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Entering the System Setup Program
1 Turn on or restart your system.
2 Press <F2> immediately after you see the following message:
<F2> = System Setup
If your operating system begins to load before you press <F2>, allow the
system to finish booting, and then restart your system and try again.
Responding to Error Messages
If an error message appears while the system is booting, make a note of the
message. See "System Messages" on page 42 for an explanation of the message
and suggestions for correcting errors.
NOTE: After installing a memory upgrade, it is normal for your system to display a
message the first time you start your system.
Using the System Setup Program Navigation Keys
Keys
Action
Up arrow or <Shift><Tab>
Moves to the previous field.
Down arrow or <Tab>
Moves to the next field.
Spacebar, <+>, <–>, left and
right arrows
Cycles through the settings in a field. In many
fields, you can also type the appropriate value.
<Esc>
Exits the System Setup program and restarts the
system if any changes were made.
<F1>
Displays the System Setup program's help file.
NOTE: For most of the options, any changes that you make are recorded but do not
take effect until you restart the system.
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System Setup Options
Main Screen
NOTE: The options for the System Setup program change based on the system
configuration.
Option
Description
System Time
Sets the time on the system’s internal clock
System Date
Sets the date on the system’s internal calendar
Memory Settings
Displays information related to installed memory. See
"Memory Settings Screen" on page 65.
Processor Settings
Displays information related to processors (speed, cache,
and so on). See "Processor Settings Screen" on page 66.
SATA Settings
Displays a screen to enable or disable the integrated
SATA controller and ports. See "SATA Settings Screen"
on page 67.
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Option
Description
Boot Settings
Displays a screen to specify the boot mode (BIOS or
UEFI). For BIOS boot mode, you can also specify the
boot devices. See "Boot Settings Screen" on page 68.
Integrated Devices
Displays a screen to enable or disable integrated device
controllers and ports, and to specify related features and
options. See "Integrated Devices Screen" on page 69.
PCI IRQ Assignment
Displays a screen to change the IRQ assigned to each of
the integrated devices on the PCI bus, and any installed
expansion card that requires an IRQ. See "PCI IRQ
Assignment Screen" on page 70.
Serial Communication
Displays a screen to enable or disable the serial ports and
specify related features and options. See "Serial
Communication Screen" on page 70.
Embedded Server
Management
Displays a screen to configure the front-panel LCD
options and to set a user-defined LCD string. See
"Embedded Server Management Screen (Optional)" on
page 71.
Power Management
Enables you to manage power usage of the processor(s),
fans, and memory modules with preconfigured or
customized settings. See "Power Management Screen"
on page 71.
System Security
Displays a screen to configure the system password and
setup password features. See "System Security Screen"
on page 72.
Keyboard NumLock
(On default)
Determines whether your system starts up with the
NumLock mode activated on 101- or 102-key keyboards
(does not apply to 84-key keyboards).
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Option
Description
Report Keyboard Errors
(Report default)
Enables or disables reporting of keyboard errors during
the POST. Select Report for host systems that have
keyboards attached. Select Do Not Report to suppress all
error messages relating to the keyboard or keyboard
controller during POST. This setting does not affect the
operation of the keyboard itself if a keyboard is attached
to the system.
F1/F2 Prompt on Error
(Enabled default)
Enables the system to halt on errors during POST, which
allows the user to observe events that may scroll by
unnoticed during normal POST. The user can press
<F1> to continue or <F2> to enter the System Setup
program.
CAUTION: When setting this option to Disabled,
the system will not halt if an error occurs during
POST. Any critical errors will be displayed and
logged in the system event log.
Memory Settings Screen
Option
Description
System Memory Size
Displays the amount of system memory.
System Memory Type
Displays the type of system memory.
System Memory Speed
Displays the system memory speed.
Video Memory
Displays the amount of video memory.
System Memory Testing
(Enabled default)
Specifies whether system memory tests are run at system
boot. Options are Enabled and Disabled.
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Option
Description
Memory Operating Mode
This field displays the type of memory operation if a
valid memory configuration is installed. When set to
Optimizer Mode, the memory controllers run
independently of each other for improved memory
performance. When set to Mirror Mode, memory
mirroring is enabled. When set to Spare Mode, memory
sparing is enabled. When set to Advanced ECC Mode,
two controllers are joined in 128-bit mode running
multi-bit advanced ECC. For information about the
memory modes, see System Memory.
NOTE: The Spare Mode option may not be present on all
systems.
Node Interleaving
(Disabled default)
If this field is Enabled, memory interleaving is supported
if a symmetric memory configuration is installed. If
Disabled, the system supports Non-Uniform Memory
architecture (NUMA) (asymmetric) memory
configurations.
NOTE: The Node Interleaving field must be set to Disabled
when using the redundant memory feature.
Processor Settings Screen
Option
Description
64-bit
Specifies if the processors support 64-bit extensions.
Core Speed
Displays the processor clock speed.
Bus Speed
Displays the processor bus speed.
Logical Processor
(Enabled default)
On processors that support Simultaneous MultiThreading (SMT) technology, each processor core
supports up to two logical processors. If this field is set to
Enabled, the BIOS reports both logical processors. If set
to Disabled, only one logical processor is monitored by
the BIOS.
Virtualization Technology
(Disabled default)
NOTE: Disable this feature if your system will not be
running virtualization software.
Enabled permits virtualization software to use the
virtualization technology incorporated in the processor.
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Option
Description
Execute Disable
(Enabled default)
Enables or disables execute disable memory protection
technology.
Number of Cores per
Processor
(All default)
If set to All, the maximum number of cores in each
processor is enabled.
Turbo Mode
(Enabled default)
If Turbo Boost Technology is supported by the
processor(s), enables or disables Turbo Mode.
C States
(Enabled default)
When set to Enabled, the processor(s) can operate in all
available power states
Processor 1 Family -Model- Displays the family, model and stepping of the selected
Stepping
processor
SATA Settings Screen
Option
Description
SATA Controller
ATA Mode enables the integrated SATA controller. Off
disables the controller.
Port A
(Auto default)
Auto enables BIOS support for the device attached to
SATA port A. Off disables BIOS support for the device.
Port B
(Off default)
Auto enables BIOS support for the device attached to
SATA port B. Off disables BIOS support for the device.
Port C
(Off default)
Auto enables BIOS support for the device attached to
SATA port C. Off disables BIOS support for the device.
Port D
(Off default)
Auto enables BIOS support for the device attached to
SATA port D. Off disables BIOS support for the device.
Port E
Auto enables BIOS support for the device attached to
SATA port E. Off disables BIOS support for the device.
Port F
Auto enables BIOS support for the device attached to
SATA port F. Off disables BIOS support for the device.
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Boot Settings Screen
Option
Description
Boot Mode
(BIOS default)
CAUTION: Switching the boot mode could prevent
the system from booting if the operating system was
not installed in the same boot mode.
If the system operating system supports Unified
Extensible Firmware Interface, you can set this
option to UEFI. Setting this field to BIOS allows
compatibility with non-UEFI operating systems.
NOTE: Setting this field to UEFI disables the Boot
Sequence, Hard-Disk Drive Sequence, and USB Flash
Drive Emulation Type fields.
Boot Sequence
If Boot Mode is set to BIOS, this field provides the
location of the operating system files for startup. If Boot
Mode is set to UEFI, you can access the UEFI boot
manager utility by rebooting the system and pressing
<F11> when prompted to do so.
Hard-Disk Drive Sequence Determines the order in which the BIOS attempts to
boot from hard drives in the system during system
startup.
USB Flash Drive
Emulation Type
(Auto default)
Determines the emulation type for a USB flash drive.
Boot Sequence Retry
(Disabled default)
If this field is Enabled and the system fails to boot, the
system reattempts to boot after 30 seconds.
68
Auto automatically chooses the appropriate emulation
type for the device.
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Integrated Devices Screen
Option
Description
User Accessible USB Ports Enables or disables the user accessible USB ports.
(All Ports On default)
Options are All Ports On, Only Back Ports On, and All
Ports Off.
Internal USB Port 1
(On default)
Enables or disables the internal USB port.
Internal USB Port 2
(On default)
Enables or disables the internal USB port.
Embedded NIC1 and
NIC2
Enables or disables the operating system interface of the
embedded NICs. The NICs may also be accessed through
the system's management controller.
Embedded Gb NICx
(NIC1 default: Enabled
with PXE;
Other NICs: Enabled)
Enables or disables the embedded NIC. Options are
Enabled, Enabled with PXE, and Enabled with iSCSI
Boot. PXE support allows the system to boot from the
network.
MAC Address
Displays the MAC address for the NIC.
OS Watchdog Timer
(Disabled default)
Sets a timer to monitor the operating system for activity,
and aids in recovery if the system stops responding.
When Enabled, the operating system is allowed to
initialize the timer. When Disabled, the timer is not
initialized.
NOTE: This feature is usable only with operating systems
that support WDAT implementations of the Advanced
Configuration and Power Interface (ACPI) 3.0b
specification.
I/OAT DMA Engine
(Disabled default)
Enables or disables the I/O acceleration technology
(I/OAT). This feature should only be enabled if the
hardware and software support I/OAT.
Embedded Video
Controller
(Enabled default)
Displays the total amount of video memory available in
the embedded video controller.
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PCI IRQ Assignment Screen
Option
Description
<PCIe device>
Use the <+> and <-> keys to manually select an IRQ
for a given device, or select Default to allow the BIOS to
select an IRQ value at system startup.
Serial Communication Screen
Option
Description
Serial Communication
(On without Console
Redirection default)
Options are On without Console Redirection, On with
Console Redirection via COM1, On with Console
Redirection via COM2, and Off.
Serial Port Address
Specifies the address of the serial ports
External Serial Connector
(Serial Device1 default)
Specifies whether Serial Device1, Serial Device2, or
Remote Access Device has access to the external serial
connector.
Failsafe Baud Rate
(115200 default)
Displays the failsafe baud rate used for console
redirection. This rate should not be adjusted.
Remote Terminal Type
(VT100/VT220 default)
Options are VT100/VT220 or ANSI.
Redirection After Boot
(Enabled default)
Enables or disables BIOS console redirection after the
operating system boots.
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Embedded Server Management Screen (Optional)
Option
Description
Front-Panel LCD Options
Options are User Defined String, Model Number, and
None.
If the LCD Home screen is set to an option other than
these three choices, the option will be displayed as
"Advanced" in the BIOS. In this event, the option
cannot be changed in the BIOS unless it is changed
back to User Defined String, Model Number, or None
through another LCD configuration utility (such as the
BMC or iDRAC Configuration Utility or the LCD panel
menu).
User-Defined LCD String
You can enter a name or another identifier for the
system, to be displayed on the LCD module screen.
Power Management Screen
Option
Description
Power Management
Options are OS Control, Active Power Controller,
Custom, or Maximum Performance. For all but the
Custom setting, the BIOS pre-configures the power
settings on this screen as follows:
• OS Control sets the CPU power to OS DBPM, the
fan power to Minimum Power, and the memory power
to Maximum Performance. In this setting, all
processor performance information is passed from the
system BIOS to the operating system for control. The
operating system sets the processor performance based
on processor utilization.
• Active Power Controller sets the CPU power to
System DBPM, the fan power to Minimum Power,
and the memory power to Maximum Performance.
The BIOS sets the processor performance based on
processor utilization.
• Maximum Performance sets all fields to Maximum
Performance.
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Option
Description
CPU Power and
Options are OS DBPM, System DBPM, Maximum
Performance Management Performance, or Minimum Power.
Fan Power and
Options are Maximum Performance or Minimum
Performance Management Power.
Memory Power and
Options are Maximum Performance, a specified
Performance Management frequency, or Minimum Power.
System Security Screen
Option
Description
System Password
Displays the current status of the password security
feature and allows a new system password assignment and
verification.
NOTE: See "Using the System Password" on page 77 for
more information.
Setup Password
Restricts access to the System Setup program by using a
setup password.
NOTE: See "Using the System Password" on page 77 for
more information.
Password Status
(Unlocked default)
When Setup Password is assigned and this field is
Locked, the system password cannot be changed or
disabled at system start-up.
See "Using the System Password" on page 77 for more
information.
TPM Security
(Off default)
Sets the reporting of the Trusted Platform Module
(TPM) in the system.
If Off, the presence of the TPM is not reported to the
operating system.
If On with Pre-boot Measurements, the system reports
the TPM to the operating system and stores the pre-boot
measurements to the TPM during POST.
If On without Pre-boot Measurements, the system
reports the TPM to the operating system and bypasses
pre-boot measurements.
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Option
Description
TPM Activation
(No Change default)
When set to Activate, the TPM is enabled to default
settings. When set to Deactivate, the TPM is disabled.
The No Change state initiates no action. The operational
state of the TPM remains unchanged (all user settings for
the TPM are preserved).
NOTE: This field is read-only when TPM Security is set to
Off.
CAUTION: Clearing the TPM will lose all encryption
keys in the TPM. This option prevents booting to the
operating system and results in data loss if the
encryption keys cannot be restored. Back up the TPM
keys prior to enabling this option.
TPM Clear
(No default)
When set to Yes, all TPM contents are cleared.
NOTE: This field is read-only when TPM Security is set to
Off.
Power Button
(Enabled default)
If Enabled, the power button can turn the system's power
off and on. On an ACPI-compliant operating system, the
system performs an orderly shutdown before power is
turned off.
When Disabled, the button can only turn on system
power.
NOTE: You can still turn on the system by using the power
button, even if the Power Button option is set to Disabled.
NMI Button
(Disabled default)
CAUTION: Use the NMI button only if directed to do
so by qualified support personnel or by the operating
system's documentation. Pressing this button halts
the operating system and displays a diagnostic
screen.
Enables or disables the NMI feature.
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Option
Description
AC Power Recovery
(Last default)
Determines how the system reacts when power is
restored. If set to Last, the system returns to the last
power state. On turns on the system after power is
restored. Off allows the system to remain off after power
is restored.
AC Power Recovery Delay Determines when the system restarts after power is
(Immediate default)
restored. Options are Immediate, Random (a random
value of 30 to 240 seconds), or a user-defined value of 30
to 240 seconds.
Exit Screen
Press <Esc> to exit the System Setup program; the Exit screen displays:
•
Save Changes and Exit
•
Discard Changes and Exit
•
Return to Setup
Entering the UEFI Boot Manager
NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft®
Windows Server® 2008 x64 version) to be installed from the UEFI boot mode. DOS
and 32-bit operating systems can only be installed from the BIOS boot mode.
NOTE: The Boot Mode must be set to UEFI in the System Setup program to access
the UEFI Boot Manager.
The UEFI Boot Manager enables you to:
•
Add, delete, and arrange boot options
•
Access the System Setup program and BIOS-level boot options without
rebooting
1 Turn on or restart your system.
2 Press <F11> after you see the following message:
<F11> = UEFI Boot Manager
NOTE: The system will not respond until the USB keyboard is active.
If your operating system begins to load before you press <F11>, allow the
system to finish booting, and then restart your system and try again.
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Using the UEFI Boot Manager Navigation Keys
Keys
Action
Up arrow
Moves to and highlights the previous field.
Down arrow
Moves to and highlights the next field.
Spacebar, <Enter>, <+>,
<–>,
Cycles through the settings in a field.
<Esc>
Refreshes the UEFI Boot Manager screen, or
returns to the UEFI Boot Manager screen from the
other program screens.
<F1>
Displays the UEFI Boot Manager help file.
UEFI Boot Manager Screen
Option
Description
Continue
The system attempts to boot to devices starting with
the first item in the boot order. If the boot attempt fails,
the system will continue with the next item in the boot
order until the boot is successful or no more boot
options are found.
<Boot options>
Displays the list of available boot options (marked with
asterisks). Select the boot option you wish to use and
press Enter.
NOTE: If you hot-add a boot device, press <ESC> to
refresh the list of boot options.
UEFI Boot Settings
Enables you to add, delete, enable, or disable boot
options; change boot order; or execute a one-time boot
option.
System Utilities
Enables you to access the System Setup program,
System Services (Unified Server Configurator (USC)),
Diagnostics, and BIOS-level boot options.
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UEFI Boot Settings Screen
Option
Description
Add Boot Option
Adds a new boot option.
Delete Boot Option
Deletes an existing boot option.
Enable/Disable Boot
Option
Disables and enables a boot option in the boot option
list.
Change Boot Order
Changes the order of the boot option list.
One-Time Boot From File
Sets a one-time boot option not included in the boot
option list.
System Utilities Screen
Option
Description
System Setup
Accesses the System Setup program without rebooting.
System Services (USC)
Restarts the system and accesses the Unified Server
Configurator, which allows you to run utilities such as
system diagnostics.
BIOS Boot Manager
Accesses the BIOS-level boot options list without
rebooting. This option enables you to conveniently
switch to BIOS boot mode if you need to boot to a
device with a non-UEFI operating system, such as a
bootable DOS media with diagnostics software.
Reboot System
Restarts the system.
System and Setup Password Features
NOTE: For a forgotten password, see "Disabling a Forgotten Password" on
page 183.
Your system is shipped without the system password feature enabled. Operate
the system only with system password protection.
CAUTION: The password features provide a basic level of security for the data on
your system.
CAUTION: Anyone can access the data stored on your system if the system is
running and unattended.
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Using the System Password
When a system password is assigned, the system prompts for the system
password after the system starts and only those with the password have full
use of the system.
Assigning a System Password
Before assigning a system password, enter the System Setup program and
check the System Password option.
When a system password is assigned, System Password is Enabled. If
Password Status is Unlocked, you can change the system password. If Locked,
you cannot change the system password. Disabling the password jumper on
the system board sets System Password to Disabled, and you cannot change
or enter a new system password.
When a system password is not assigned and the password jumper on the
system board is in the enabled position, System Password is Not Enabled and
Password Status is Unlocked. To assign a system password:
1 Verify that Password Status is Unlocked.
2 Highlight the System Password option and press <Enter>.
3 Type your new system password.
You can use up to 32 characters in your password.
As you type, placeholders appear in the field.
The password assignment is not case-sensitive. Certain key combinations
are invalid and if you enter one, the system beeps. To erase a character,
press <Backspace> or the left-arrow key.
NOTE: To escape from the field without assigning a system password, press
<Enter> to move to another field, or press <Esc> prior to completing step 5.
4 Press <Enter>.
5 To confirm your password, type it a second time and press <Enter>.
System Password changes to Enabled. Exit the System Setup program and
begin using your system.
6 Either reboot the system now for the password protection to take effect or
continue working.
NOTE: Password protection does not take effect until the system reboots.
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Using Your System Password to Secure Your System
NOTE: If you have assigned a setup password (see "Using the Setup Password" on
page 79), the system accepts your setup password as an alternate system
password.
When Password Status is Unlocked, you have the option to leave the
password security enabled or to disable password security.
To leave the password security enabled:
1 Turn on or reboot your system by pressing <Ctrl><Alt><Del>.
2 Type your password and press <Enter>.
To disable the password security:
1 Turn on or reboot your system by pressing <Ctrl><Alt><Del>.
2 Type your password and press <Ctrl><Enter>.
When Password Status is Locked, you must type the password and press
<Enter> when prompted at reboot.
If an incorrect system password is entered, the system displays a message and
prompts you to re-enter your password. You have three attempts to enter the
correct password. After the third unsuccessful attempt, the system displays an
error message that the system has halted and will shut down.
Even after you shut down and restart the system, the error message continues
to be displayed until the correct password is entered.
NOTE: You can use the Password Status option in conjunction with the System
Password and Setup Password options to protect your system from unauthorized
changes.
Deleting or Changing an Existing System Password
1 Press <Ctrl><Enter> at the password prompt to disable the existing
system password.
If you are asked to enter your setup password, contact your
network administrator.
2 Enter the System Setup program by pressing <F2> during POST.
3 Select the System Security screen to verify that the Password Status is
Unlocked.
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4 Type the system password.
5 Confirm that Not Enabled is displayed for the System Password.
If Not Enabled is displayed for the System Password, the system password
has been deleted. If Enabled is displayed for the System Password, press
the <Alt><b> key combination to restart the system, and repeat step 1
to step 5.
Using the Setup Password
Assigning a Setup Password
You can assign a setup password only when the Setup Password is Not
Enabled. To assign a setup password, highlight the Setup Password option
and press the <+> or <–> key. The system prompts you to enter and verify
the password.
NOTE: The setup password can be the same as the system password. If the two
passwords are different, the setup password can be used as an alternate system
password. The system password cannot be used in place of the setup password.
You can use up to 32 characters in your password.
As you type, placeholders appear in the field.
The password assignment is not case-sensitive. Certain key combinations are
invalid and if you enter one, the system beeps. To erase a character, press
<Backspace> or the left-arrow key.
When you verify the password, the Setup Password changes to Enabled. The
next time you enter the System Setup program, the system prompts you for
the setup password.
A change to the Setup Password option becomes effective immediately
(restarting the system is not required).
Operating With a Setup Password Enabled
If Setup Password is Enabled, you must enter the correct setup password
before modifying most of the System Setup options.
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If you do not enter the correct password in three attempts, the system lets you
view, but not modify, the System Setup screens. The following options are
exceptions: If System Password is not Enabled and is not locked through the
Password Status option, you can assign a system password. You cannot disable
or change an existing system password.
NOTE: You can use the Password Status option in conjunction with the Setup
Password option to protect the system password from unauthorized changes.
Deleting or Changing an Existing Setup Password
1 Enter the System Setup program and select the System Security.
2 Highlight Setup Password, press <Enter> to access the setup password
window. Press <Enter> twice to clear the existing setup password.
The setting changes to Not Enabled.
3 If you want to assign a new setup password, perform the steps in "Assigning
a Setup Password."
Embedded System Management
The Unified Server Configurator (USC) is an embedded utility that enables
systems and storage management tasks from an embedded environment
throughout the server’s lifecycle.
The USC can be started during the boot sequence and can function
independently of the operating system.
NOTE: Certain platform configurations may not support the full set of features
provided by USC.
The following features of USC are supported on systems with Baseboard
Management Controller (BMC):
•
Installing an operating system
•
Running diagnostics to validate the memory, I/O devices, processors,
physical disks, and other peripherals
When an optional iDRAC6 Express card is installed, USC provides the
following additional features:
80
•
Downloading and applying firmware updates
•
Configuring hardware and firmware
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For more information about setting up USC, configuring hardware and
firmware, and deploying the operating system, see the Dell Unified Server
Configurator User’s Guide on the Dell Support website at
support.dell.com/manuals.
Baseboard Management Controller Configuration
NOTE: If an iDRAC6 Express card is installed on the system, the Baseboard
Management Controller (BMC) utility is replaced by the iDRAC 6 utility.
The BMC enables configuring, monitoring, and recovery of systems remotely.
BMC provides the following features:
•
Uses the system’s integrated NIC
•
Enables fault logging and SNMP alerting
•
Provides access to system event log and sensor status
•
Allows control of system functions including power on and off
•
Functions independently of the system’s power state or the system’s
operating system
•
Provides text console redirection for system setup, text-based utilities, and
operating system consoles
NOTE: To remotely access the BMC through the integrated NIC, you must connect
the network connection to integrated NIC1.
For additional information on using BMC, see the documentation for the
BMC and systems management applications.
Entering the BMC Setup Module
1 Turn on or restart your system.
2 Press <Ctrl><E> when prompted after POST.
If your operating system begins to load before you press <Ctrl><E>,
allow the system to finish booting, and then restart your system and try
again.
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iDRAC Configuration Utility
The iDRAC Configuration Utility is a pre-boot configuration environment
that allows you to view and set parameters for the iDRAC6 and for the
managed server. The iDRAC Configuration Utility enables you to:
•
Configure, enable, or disable the iDRAC6 local area network through the
dedicated iDRAC6 Enterprise card port or the embedded NICs.
•
Enable or disable IPMI over LAN
•
Enable a LAN Platform Event Trap (PET) destination
•
Attach or detach the Virtual Media devices
•
Change the administrative user name and password and manage user
privileges
•
View System Event Log (SEL) messages or clear messages from the log
For additional information on using iDRAC6, see the documentation for
iDRAC6 and systems management applications.
Entering the iDRAC Configuration Utility
1 Turn on or restart your system.
2 Press <Ctrl><E> when prompted during POST.
If your operating system begins to load before you press <Ctrl><E>,
allow the system to finish booting, and then restart your system and try
again.
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Installing System Components
WARNING: While moving or transferring the system, it is recommended that you
use the packaging material that shipped with the system and/or take care to avoid
any damage due to shock or vibration.
NOTE: Depending on the configuration, your system may have cabled or
hot-swappable hard drives, redundant or non-redundant power supplies, and an
LCD panel or diagnostic indicators. The illustrations in this section show a system
with hot-swappable hard drives and an LCD panel.
Recommended Tools
•
Key to the system keylock
•
#1 and #2 Phillips screwdrivers
•
Wrist grounding strap
Inside the System
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
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Figure 3-1. Inside the System
1
2
3
15
14
4
13
5
12
6
11
10
7
9
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1
system cover
2
cooling shroud
3
PCIe expansion card slots (5)
4
system fan
5
power supply bay
6
heatsink and processor (1 or 2)
7
SAS backplane
8
system feet (4)
9
SAS or SATA hard drives (up to 6)
10
control panel
11
tape drive (optional)
12
optical drive (optional)
13
chassis intrusion switch
14
RAID battery (optional)
15
expansion card stabilizer
Front Bezel
NOTE: If you are removing or installing a hot-swappable hard drive, the system may
remain turned on and in the upright position during removal of the front bezel. If you
are removing or installing any other system component(s), the system should be
turned off and placed in the orientation shown in Figure 3-1.
Removing the Front Bezel
1 Using the system key, unlock the front bezel (if locked).
2 Slide the release latch in the direction of the arrow and rotate the top end
of the bezel away from the chassis.
3 Lift the bezel away from the chassis.
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Figure 3-2. Removing and Installing the Front Bezel
2
3
1
4
1
front bezel
2
release latch
3
bezel tab slots (2)
4
bezel tabs (2)
Installing the Front Bezel
1 Insert the bezel tabs into the bezel tab slots in the chassis. See Figure 3-2.
2 Press the top end of the bezel into the chassis until the lever locks into place.
3 Using the system key, lock the bezel.
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Front Bezel Inserts
Removing the Front Bezel Insert
NOTE: Before installing a drive in one or more of the front drive bays, first remove
the corresponding insert(s) on the front bezel.
NOTE: Bezel inserts may contain screws on the inside. You can attach the screws
to new drives, as needed.
1 Remove the front bezel. See "Removing the Front Bezel" on page 85.
2 Press the insert tab and pull the insert away from the bezel. See Figure 3-3.
Figure 3-3.
Removing and Installing the Front Bezel Insert
1
2
1
front bezel
2
insert tab
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Installing the Front Bezel Insert
NOTE: If you remove a drive from one or more of the front drive bays, replace the
corresponding insert(s) on the front bezel.
1 From the back of the bezel, align the insert tab with the corresponding
notch on the bezel. Press the insert until the tab snaps into place.
See Figure 3-3.
2 Replace the front bezel. See "Installing the Front Bezel" on page 86.
EMI Filler
Depending on the configuration of your system, an EMI filler may be
installed in one or more of the 5.25-inch optical drive bays at the front of the
system. EMI fillers are essential for airflow efficiency and for electromagnetic
interference (EMI) protection. To install an optical drive, the corresponding
EMI filler must first be removed.
Removing an EMI Filler
1 Remove the front bezel. See "Removing the Front Bezel" on page 85.
2 Remove the EMI filler out of the chassis by pulling firmly on the holes in
the middle of the filler. See Figure 3-4.
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Figure 3-4.
Removing and Installing an EMI Filler
1
1
EMI filler
Installing an EMI Filler
1 Push the EMI filler into the empty drive bay on the front of the chassis
until the filler locks into place. See Figure 3-4.
2 Replace the front bezel. See "Installing the Front Bezel" on page 86.
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Opening and Closing the System
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
WARNING: Whenever you need to lift the system, get others to assist you. To
avoid injury, do not attempt to lift the system by yourself.
Opening the System
1 Unless you are removing a hot-swap component such as a hard drive or a
power supply, turn off the system and attached peripherals. Disconnect the
system from the electrical outlet and peripherals.
2 Rotate the system feet inward and lay the system on a flat surface.
See Figure 3-5.
3 Turn the lock on the cover release latch counterclockwise to the unlocked
position. See Figure 3-5.
4 Pull the cover release latch and rotate the latch towards the back of the
system to remove the system cover. See Figure 3-5.
5 Grasp the cover on both sides and carefully lift the cover away from the
system. See Figure 3-5.
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Figure 3-5.
Opening and Closing the System
2
3
1
4
1
cover release latch
2
cover release latch lock
3
system cover
4
system feet (4)
Closing the System
1 Ensure that all internal cables are connected and folded out of the way.
2 Ensure that no tools or extra parts are left inside the system.
3 Align the cover with the slots in chassis and lower the cover into the
chassis. See Figure 3-5.
4 Press the cover into the chassis until the latch locks into place.
5 Turn the lock on the cover release latch clockwise to the locked position.
See Figure 3-5.
6 Place the system upright and on its feet on a flat, stable surface.
7 Rotate the system feet outward.
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8 Reattach any peripherals and connect the system to an electrical outlet.
9 Turn on the system and attached peripherals.
Cooling Shroud
The cooling shroud directs airflow over the system processor and memory
modules.
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
WARNING: The memory modules and heat sink can get very hot during normal
operation. Ensure that the memory modules and heat sink have had sufficient time
to cool before you touch it.
CAUTION: Never operate your system with the cooling shroud removed.
Overheating of the system can develop quickly, resulting in shutdown of the
system and loss of data.
Removing the Cooling Shroud
1 Turn off the system and attached peripherals. Disconnect the system from
the electrical outlet and periperals.
2 Rotate the system feet inward and lay the system on a flat surface.
3 Open the system. See "Opening the System" on page 90.
4 Hold the touch points on the expansion card stabilizer and lift the
expansion card stabilizer away from the cooling shroud. See Figure 3-6.
5 Hold the touch points on the cooling shroud and lift the cooling shroud
out of the system. See Figure 3-6.
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Figure 3-6.
Removing and Installing the Cooling Shroud
2
1
3
4
1
expansion card stabilizer touch
points (2)
2
expansion card stabilizer
3
cooling shroud
4
cooling shroud touch points (2)
Installing the Cooling Shroud
1 Align the cooling shroud with the alignment guides in the system.
2 Hold the touch points on the cooling shroud and carefully lower the
cooling shroud into the system. Ensure that no cables are pinned under
the edges of the cooling shroud.
3 Hold the touch points and lower the expansion card stabilizer.
4 Close the system. See "Closing the System" on page 91.
5 Place the system upright and on its feet on a flat, stable surface.
6 Rotate the system feet outward.
7 Reattach any peripherals, then connect the system to the electrical outlet.
8 Turn on the system and attached peripherals.
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Hard Drives
Your system supports up to six 3.5-inch or 2.5-inch SATA or SAS hard drives.
Depending on your chassis, the hard drives are installed internally (see
Figure 3-9) or at the front of the system (see Figure 3-7). Internal hard drives are
connected to the system board. Front-mounted hard drives are connected to a
SAS backplane through hard drive carriers and can be configured as hotswappable.
Removing a Drive Blank From the Front Bay
CAUTION: To maintain proper system cooling, all empty hard-drive bays must
have drive blanks installed.
1 Remove the front bezel. See "Removing the Front Bezel" on page 85.
2 Open the drive blank release handle to release the blank.
3 Slide the drive blank out until it is free of the drive bay.
Installing a Drive Blank in the Front Bay
1 Remove the front bezel. See "Removing the Front Bezel."
2 Open the handle on the drive blank.
3 Insert the drive blank into the drive bay until the blank is fully seated.
4 Close the handle to lock the blank in place.
Removing a Hot-Swap Hard Drive
CAUTION: To prevent data loss, ensure that your operating system supports hotswap drive removal and installation. See the documentation provided with your
operating system for more information.
1 Remove the front bezel. See "Removing the Front Bezel" on page 85.
2 From the RAID management software, prepare the drive for removal. Wait
until the hard-drive indicators on the drive carrier signal that the drive
can be removed safely. See your controller documentation for information
about hot-swap drive removal.
If the drive has been online, the green activity/fault indicator will flash as
the drive is powered down. When the drive indicators are off, the drive is
ready for removal.
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3 Press the button on the front of the drive carrier to release the carrier
handle. See Figure 3-7.
4 Rotate the carrier handle to extract the drive from the bay.
5 Slide the hard drive out until it is free of the drive bay.
6 Remove the four screws that secure the hard drive to the hard-drive carrier.
7 Remove the hard drive from the carrier.
8 Insert a drive blank in the vacated drive bay. See "Installing a Drive Blank
in the Front Bay" on page 94.
CAUTION: To maintain proper system cooling, all empty hard-drive bays must
have drive blanks installed.
Figure 3-7.
Removing and Installing a Hot-Swap Hard Drive
1
2
1
release button
2
hard drive carrier handle
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Installing a Hot-Swap Hard Drive
CAUTION: Use only hard drives that have been tested and approved for use with
the SAS/SATA backplane.
CAUTION: Not all operating systems support hot-swappable hard drive
installation. See the documentation supplied with your operating system for more
information.
CAUTION: Combining SATA and SAS hard drives in the same system
configuration is not supported.
1 Remove the front bezel. See "Removing the Front Bezel" on page 85.
2 Press the button on the front of the drive carrier, rotate the carrier handle
outward, and remove the carrier from the drive bay.
3 Install the hard drive carrier on the hard drive.
a
Insert the hard drive into the hard-drive carrier with the connector
end of the drive at the rear. See Figure 3-8.
b
Align the screw holes on the hard drive with the holes on the harddrive carrier.
When aligned correctly, the rear of the hard drive will be flush with
the rear of the hard-drive carrier.
c
96
Attach the four screws to secure the hard drive to the hard-drive
carrier. See Figure 3-8.
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Figure 3-8. Installing a Hard Drive Into a Drive Carrier
3
2
1
4
1
drive carrier
2
screws (4)
3
hard drive
4
SAS/SATA screw hole
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4 With the lever on the hard drive carrier open, slide the hard drive into the
drive bay until the carrier contacts the backplane. See Figure 3-7.
5 Push in (towards the system) on the hard drive carrier and rotate the
handle up until it snaps into place. See Figure 3-7.
6 Replace the front bezel. See "Installing the Front Bezel" on page 86.
Removing a Cabled Hard Drive
WARNING: Only trained service technicians are authorized to remove the system
cover and access any components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
1 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet and from the peripherals.
2 Rotate the system feet inward and lay the system on a flat surface.
3 Open the system. See "Opening the System" on page 90.
4 Disconnect the power and data cable from the hard drive in the drive bay.
5 Press the blue tabs on each side of the hard-drive bracket towards each
other and slide the drive up and out of the bay. See Figure 3-9.
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Figure 3-9.
Removing and Installing a Cabled Hard Drive
2
1
3
1
hard drive
3
blue tabs (2)
2
power and data cable
6 Detach the hard-drive bracket from the hard drive by pushing out at the
edges of the bracket and removing the hard drive. See Figure 3-10.
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Figure 3-10. Removing a Hard Drive From a Hard Drive Bracket
1
2
1
hard drive
2
hard drive bracket
NOTE: If you are not replacing the hard drive, remove the drive from the drive
bracket (see Figure 3-10) and insert the empty bracket back into the drive bay.
7 Close the system. See "Closing the System" on page 91.
8 Place the system upright and on its feet on a flat, stable surface.
9 Rotate the system feet outward.
10 Reattach any peripherals and connect the system to an electrical outlet.
11 Turn on the system and attached peripherals
Installing a Cabled Hard Drive
WARNING: Only trained service technicians are authorized to remove the system
cover and access any components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
1 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet and from the peripherals.
2 Rotate the system feet inward and lay the system on a flat surface.
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3 Open the system. See "Opening the System" on page 90.
4 To remove the existing hard-drive bracket, press the blue tabs on each side
of the bracket towards each other and slide the bracket up and out of the
system. See Figure 3-9.
5 Snap the hard-drive bracket onto the hard drive. See Figure 3-10.
6 Slide the hard drive into the drive bay until it snaps into place. See Figure 3-9.
7 Connect the power cable to the hard drive.
8 Connect the data cable to the hard drive and the controller.
•
If connecting to the integrated SATA controller (SATA hard drives
only), connect the SATA data cable to the SATA_A connector on the
system board. See Figure 6-1.
•
If connecting to a SAS RAID controller card (SAS or SATA hard
drives), connect the data cable to the connector on the card edge. For
information on installing a SAS controller card, see "Installing an
Expansion Card" on page 115.
9 Close the system. See "Closing the System" on page 91.
10 Place the system upright and on its feet on a flat, stable surface.
11 Rotate the system feet outward.
12 Reconnect the system to the electrical outlet and turn on the system and
attached peripherals.
13 Enter the System Setup program and ensure that the hard drive’s
controller is enabled. See "Entering the System Setup Program" on
page 62.
14 Exit the System Setup program and reboot the system.
See the documentation that came with the hard drive for instructions on
installing any software required for drive operation.
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Optical and Tape Drives
The 5.25-inch drive bays at the front of your system provide support for an
optical drive and either an optional tape drive or a second optical drive.
Removing an Optical or a Tape Drive
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
1 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
2 Remove the front bezel. See "Removing the Front Bezel" on page 85.
3 Rotate the system feet inward and lay the system on a flat surface.
4 Open the system. See "Opening the System" on page 90.
5 Disconnect the power and data cables from the back of the drive.
See Figure 3-12.
6 Slide the drive release latch in the direction of the arrow to release the
shoulder screw and then slide the drive out of the bay. See Figure 3-12
7 If you are installing another drive in the bay, see "Installing an Optical or
Tape Drive" on page 103.
If the drive is being permanently removed:
a
Install an EMI filler into the empty drive bay. See "Installing an EMI
Filler" on page 89.
b
Install a front bezel insert in the front bezel. See "Installing the Front
Bezel Insert" on page 88.
8 Close the system. See "Closing the System" on page 91.
9 Place the system upright and on its feet on a flat, stable surface.
10 Rotate the system feet outward.
11 Replace the front bezel. See "Installing the Front Bezel" on page 86.
12 Reattach any peripherals and connect the system to an electrical outlet.
13 Turn on the system and attached peripherals.
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Figure 3-11.
Removing and Installing an Optical or Tape Drive
5
4
3
2
1
1
optical drive
2
shoulder screws (3)
3
drive bay screw slots
4
drive release latch
5
power and data cables
Installing an Optical or Tape Drive
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
1 Unpack and prepare the drive for installation. For instructions, see the
documentation that accompanied the drive.
If you are installing a SAS tape drive, you must have an internal SAS
expansion card installed. See "Installing an Expansion Card" on page 115.
Tape drives cannot be connected to the integrated storage controller card.
If you are installing a SCSI tape drive, you must have a SCSI controller
card installed. See "Installing an Expansion Card" on page 115. You must
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configure the tape drive according to the documentation that came with
the tape drive, based on the following guidelines:
a
Each device attached to a SCSI host adapter must have a unique
SCSI ID number (narrow SCSI devices use IDs 0 to 7; wide SCSI
devices use IDs from 0 to 15). Set the drive's SCSI ID to avoid
conflicts with other devices on the SCSI bus. For the default SCSI ID
setting, see the documentation provided with the drive.
NOTE: There is no requirement that SCSI ID numbers be assigned
sequentially or that devices be attached to the cable in order by ID number.
b
SCSI logic requires that the two devices at opposite ends of a SCSI
chain be terminated and that all devices in between be unterminated.
Enable the tape drive's termination if it is the last device in a chain of
devices (or sole device) connected to the SCSI controller.
2 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
3 Open the system. See "Opening the System" on page 90.
4 Remove the front bezel. See "Removing the Front Bezel" on page 85.
5 If you are installing a drive into an empty bay:
a
Remove the EMI filler. See "Removing an EMI Filler" on page 88.
b
Remove the front bezel insert. See "Removing the Front Bezel Insert"
on page 87.
If you are installing a new drive into a bay that has an optical or a tape
drive, see "Removing an Optical or a Tape Drive" on page 102.
6 Attach the three shoulder screws to the drive, one screw on the lower front
screw hole on the right side and two screws on the lower screw holes on the
left side. See Figure 3-12.
NOTE: If the optical or tape drive you are installing does not have shoulder
screws, remove the three shoulder screws from the old drive or the back of
the 5.25-inch front bezel insert.
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Figure 3-12.
Installing Optical or Tape Drive Shoulder Screws
1
1
shoulder screws (3)
7 From the front of the system, align the shoulder screws with the slots in
the chassis and slide the drive into the drive bay until the shoulder screws
snap into place. See Figure 3-11.
8 Attach the power and data cables to the drive.
9 Replace the front bezel. See "Installing the Front Bezel" on page 86.
10 Close the system. See "Closing the System" on page 91.
11 Place the system upright and on its feet on a flat, stable surface.
12 Rotate the system feet outward.
13 Reattach any peripherals and connect the system to an electrical outlet.
14 Turn on the system and attached peripherals.
15 Test the drive by running system diagnostics (optional). See "Running the
System Diagnostics" on page 173.
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System Memory
Your system supports DDR3 registered memory modules (RDIMMs) or ECC
unbuffered memory modules (UDIMMs). Single and dual-rank memory
modules can be 1067- or 1333-MHz, and quad-rank memory modules can be
1067-MHz.
The system contains eight memory sockets split into two sets of four sockets,
one set per each processor. Each four-socket set is organized into two DIMMs
for channel 0 and a single DIMM for channel 1 and channel 2. The first
socket of each channel is marked with white release levers.
The maximum memory that is supported on your system varies according to
the types and sizes of memory modules being used:
•
Single-rank and dual-rank RDIMMs of sizes 2-GB, 4-GB, and 8-GB
(when available) are supported for a total of up to 64 GB.
•
Quad-rank RDIMMs are supported for a total of up to 64 GB.
•
1-GB and 2-GB UDIMMs are supported for a total of up to 16 GB.
General Memory Module Installation Guidelines
To ensure optimal performance of your system, observe the following general
guidelines when configuring your system memory.
NOTE: Memory configurations that fail to observe these guidelines can prevent
your system from starting or producing any video output.
106
•
RDIMMs and UDIMMs cannot be mixed.
•
Except for memory channels that are unused, all populated memory
channels must have identical configurations.
•
In a dual-processor configuration, the memory configuration for each
processor must be identical.
•
Memory modules of different sizes can be mixed within a memory channel
(for example, 2-GB and 4-GB), but all populated channels must have
identical configurations. This applies to only channel 0.
•
For Optimizer Mode, memory modules are installed in the numeric order
of the sockets beginning with A1 or B1.
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•
For Memory Mirroring or Advanced ECC Mode, the socket furthest from
the processor is unused and memory modules are installed beginning with
socket A1 or B1 and proceeding with socket A2 or B2.
•
Advanced ECC Mode requires memory modules that use x4 or x8 DRAM
device widths.
•
The memory speed of each channel depends on the memory
configuration:
–
–
For single or dual-rank memory modules:
•
One memory module per channel supports up to 1333 MHz.
•
Two memory modules per channel supports up to 1067 MHz.
For quad-rank memory modules:
•
One memory module per channel supports up to 1067 MHz.
•
Two memory modules per channel are limited to 800 MHz,
regardless of memory module speed.
•
If quad-rank memory modules are mixed with single- or dual-rank
modules, the quad-rank modules must be installed in the sockets with the
white release levers.
•
If memory modules with different speeds are installed, they will operate at
the speed of the slowest installed memory module(s).
Mode-Specific Guidelines
Three memory channels are allocated to each processor. The number of
channels and allowable configurations depend on the memory mode selected.
Advanced ECC (Lockstep) Mode Support
In this configuration, the two channels closest to the processor are combined
to form one 128-bit channel. This mode supports SDDC for both x4- and x8based memory modules. Memory modules must be identical in size, speed,
and technology in corresponding slots.
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Memory Mirroring Support
The system supports memory mirroring if identical memory modules are
installed in the two channels closest to the processor (memory should not be
installed in the farthest channel). Mirroring must be enabled in the System
Setup program. In a mirrored configuration, the total available system memory
is one-half of the total installed physical memory.
Optimizer (Independent Channel) Mode
In this mode, all three channels are populated with identical memory
modules. This mode permits a larger total memory capacity but does not
support SDDC with x8-based memory modules.
A minimal single-channel configuration of one 1-GB memory module per
processor is also supported in this mode.
Table 3-1 and Table 3-2 show sample memory configurations that follow the
appropriate memory guidelines stated in this section. The samples show
identical memory-module configurations and their the physical and available
memory totals. The tables do not show mixed or quad-rank memory-module
configurations, nor do they address the memory speed considerations of any
configuration.
Table 3-1. Sample RDIMM Single- and Dual-Rank Memory Configurations (Per
Processor)
Memory
Mode
Memory
Module
4
Size
Optimizer
1-GB
X
X
108
Memory
Sockets
1
X
X
X
X
X
2
Single Processor
3
X
X
X
X
X
Installing System Components
Physical
Memory
(GB)
1
2
3
2
4
Available
Memory
(GB)
all
Dual Processor
Physical
Memory
(GB)
2
4
6
4
8
Available
Memory
(GB)
all
book.book Page 109 Tuesday, June 9, 2009 4:09 PM
Table 3-1. Sample RDIMM Single- and Dual-Rank Memory Configurations (Per
Processor) (continued)
Memory
Mode
Memory
Module
4
Size
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
4-GB
8-GB1
Mirroring
1.
2.
1
X
X
X
X
X
2-GB
Advanced
ECC2
Memory
Sockets
2
Single Processor
3
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Physical
Memory
(GB)
Available
Memory
(GB)
Dual Processor
Physical
Memory
(GB)
Available
Memory
(GB)
2
4
6
4
8
all
4
8
12
8
16
all
4
8
12
8
16
all
8
16
24
16
32
all
8
16
24
16
32
all
16
32
48
32
64
all
2-GB
X
X
4
all
8
all
4-GB
X
X
8
all
16
all
8-GB1
X
X
16
all
32
all
2-GB
X
X
4
2
8
4
4-GB
X
X
8
4
16
8
8-GB1
X
X
16
8
32
16
When available.
Requires x4- or x8-based memory modules.
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Table 3-2. Sample UDIMM Memory Configurations (Per Processor)
Memory
Mode
Memory
Module
4
Size
Optimizer
1-GB
Memory
Sockets
1
2
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
2-GB
Single Processor
3
Physical
Memory
(GB)
Available
Memory
(GB)
Dual Processor
Physical
Memory
(GB)
Available
Memory
(GB)
all
2
4
6
8
all
X
X
1
2
3
4
all
4
8
12
16
all
X
X
2
4
6
8
Advanced
ECC1
1-GB
X
X
2
all
4
all
2-GB
X
X
4
all
8
all
Mirroring
1-GB
X
X
2
1
4
2
2-GB
X
X
4
2
8
4
1.
Requires x4- or x8-based memory modules.
Installing Memory Modules
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
WARNING: The memory modules are hot to the touch for some time after the
system has been powered down. Allow time for the memory modules to cool
before handling them. Handle the memory modules by the card edges and avoid
touching the components on the memory module.
CAUTION: To ensure proper system cooling, memory-module blanks must be
installed in any memory socket that is not occupied. Remove memory-module
blanks only if you intend to install memory in those sockets.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet and peripherals.
2 Rotate the system feet inward and lay the system on a flat surface.
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3 Open the system. See "Opening the System" on page 90.
4 Remove the cooling shroud. See "Removing the Cooling Shroud" on
page 92.
5 Locate the memory module sockets. See Figure 6-1.
6 Remove the memory-module blanks from the sockets in which you plan to
install memory modules:
Press out the ejectors on each end of the socket until the memory-module
blank pops out of the socket. See Figure 3-13.
NOTE: Make sure to retain any removed memory-module blanks for future
use.
7 Handle each memory module only on either card edge, ensuring not to
touch the middle of the memory module.
Figure 3-13.
Installing and Removing a Memory Module
1
2
3
1
memory module
3
alignment key
2
memory module socket ejectors (2)
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8 Align the memory module's edge connector with the alignment key of the
memory module socket, and insert the memory module in the socket.
NOTE: The memory module socket has an alignment key that allows you to
install the memory module in the socket in only one way.
9 Press down on the memory module with your thumbs until the socket
levers latch into a locked position.
When the memory module is properly seated in the socket, the levers on
the memory module socket align with the levers on the other sockets that
have memory modules installed.
10 Repeat step 6 through step 9 of this procedure to install the remaining
memory modules. See Table 3-1 or Table 3-2.
11 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 93.
12 Close the system. See "Closing the System" on page 91.
13 Place the system upright and on its feet on a flat, stable surface.
14 Rotate the system feet outward.
15 Reattach any peripherals and connect the system to an electrical outlet.
16 Turn on the system and attached peripherals.
17 Press <F2> to enter the System Setup program, and check the System
Memory setting on the main System Setup screen.
The system should have already changed the value to reflect the newly
installed memory.
18 If the value is incorrect, one or more of the memory modules may not be
installed properly. Repeat step 6 through step 9 of this procedure, checking
to ensure that the memory modules are firmly seated in their sockets.
19 Run the system memory test in the system diagnostics. See "Running the
System Diagnostics" on page 173.
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Removing Memory Modules
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
WARNING: The memory modules are hot to the touch for some time after the
system has been powered down. Allow time for the memory modules to cool
before handling them. Handle the memory modules by the card edges and avoid
touching the components on the memory module.
CAUTION: To ensure proper system cooling, memory-module blanks must be
installed in any memory socket that is not occupied. Install a memory-module
blank if you are removing a memory module and do not intend to install a
replacement.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet and peripherals.
2 Rotate the system feet inward and lay the system on a flat surface.
3 Open the system. See "Opening the System" on page 90.
4 Remove the cooling shroud. See "Removing the Cooling Shroud" on
page 92.
5 Locate the memory module sockets. See Figure 6-1.
6 Press down and out on the ejectors on each end of the socket until the
memory module pops out of the socket. See Figure 3-13.
CAUTION: Handle each memory module only by the card edges, ensuring not to
touch the components on the module.
7 Replace any removed memory modules with memory-module blanks to
ensure proper system cooling. See "Installing Memory Modules" on
page 110 for installation instructions.
8 Replace the cooling shroud. See "Installing the Cooling Shroud" on
page 93.
9 Close the system. See "Closing the System" on page 91.
10 Place the system upright and on its feet on a flat, stable surface.
11 Rotate the system feet outward.
12 Reattach any peripherals and connect the system to an electrical outlet.
13 Turn on the system and attached peripherals.
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Expansion Cards
The system board can support up to four PCIe Generation 2 and one PCIe
Generation 1 cards. To identify the expansion slots, see Figure 6-1.
Expansion Card Installation Guidelines
Observe the following notes and guidelines regarding the expansion-card
slots:
•
The expansion-card slots are not hot-swappable.
•
PCI Express Generation 2 and Generation 1 expansion cards are supported
in all slots.
•
Slots 2 and 3 support full-length expansion cards; slots 1, 4, and 5 support
half-length expansion cards.
•
The system supports up to two SAS or PERC expansion cards to manage
internal tape drives or external storage.
CAUTION: To ensure proper cooling, no more than two of the five expansion
cards can have a power consumption of greater than 15 W (up to 25 W maximum
each), not including the integrated storage controller.
Table 3-3. Expansion-Card Installation Order
Card Priority
Card Type
Slot Priority
Max Allowed 25-W Card
1
PERC 6/i controller
5,4
2
Y
2
SAS 6/iR controller
5,4
2
Y
3
SAS 5/iR controller
5,4
2
Y
4
PERC 6/E controller
5,4
2
Y
5
SAS 5/E controller
5,4
2
Y
6
All other Dell storage
cards
3,2,4,5,1
2
Y
7
Non-Dell storage cards
4,5,1,2,3
51
N2
8
All other NICs
2,1,3,4
41
N2
1. Maximum of 2 of any card whose maximum power exceeds 15W.
2. Refer to the expansion card documentation to ensure that the maximum power does not exceed
15W.
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Installing an Expansion Card
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
NOTE: Before installing any expansion cards, see ""Expansion Card Installation
Guidelines" on page 114."
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet and peripherals.
2 Rotate the system feet inward and lay the system on a flat surface.
3 Open the system. See "Opening the System" on page 90.
4 Hold the touch points on the expansion card stabilizer and lift the
expansion card stabilizer away from the cooling shroud. See Figure 3-14.
5 If you are installing a new card, remove the filler bracket.
NOTE: Keep this bracket in case you need to remove the expansion card.
Filler brackets must be installed over empty expansion-card slots to maintain
FCC certification of the system. The brackets also keep dust and dirt out of the
system and aid in proper cooling and airflow inside the system.
6 Prepare the card for installation.
See the documentation that came with the card for information on
configuring the card, making internal connections, or otherwise
customizing it for your system.
7 Open the expansion-card latch adjacent to the slot. See Figure 3-14.
8 If you are installing a full-length expansion card (slots 2 and 3 only), thread
the end of the card into the expansion card guide. See Figure 3-14.
9 Insert the card into the expansion card connector on the system board and
press down firmly. Ensure that the card’s metal tab is inserted in the
expansion card tab slot. See Figure 3-14.
10 Close the expansion-card latch to secure the card in the system.
CAUTION: Do not route card cables over or behind the cards. Cables routed over
the cards can prevent the system cover from closing properly or cause damage to
the equipment.
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11 Connect any expansion-card cables for the new card.
See the documentation that came with the card for information about its
cable connections.
12 Lower the expansion card stabilizer.
13 Close the system. See "Closing the System" on page 91.
14 Place the system upright and on its feet on a flat, stable surface.
15 Rotate the system feet outward.
16 Reattach any peripherals and connect the system to an electrical outlet.
17 Turn on the system and attached peripherals.
18 Install any device drivers required for the card as described in the
documentation for the card.
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Figure 3-14.
Removing and Installing an Expansion Card
1
7
2
6
3
4
5
1
expansion card latch
2
expansion card
3
expansion card tab
4
expansion card tab slot
5
expansion card connector
6
expansion card stabilizer
7
expansion card stabilizer touch
points (2)
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Removing an Expansion Card
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet and peripherals.
2 Rotate the system feet inward and lay the system on a flat surface.
3 Open the system. See "Opening the System" on page 90.
4 Hold the touch points on the expansion card stabilizer and lift the
expansion card stabilizer away from the cooling shroud. See Figure 3-14.
5 Disconnect any cables connected to the expansion card.
6 Remove the expansion card:
a
Open the expansion card latch adjacent to the slot. See Figure 3-14.
b
Grasp the expansion card by its top corners, and carefully pull the card
from the expansion-card connector.
7 If you are removing the card permanently, install a filler bracket in the
empty card slot.
NOTE: Filler brackets must be installed over empty expansion card slots to
maintain Federal Communications Commission (FCC) certification of the
system. The brackets also keep dust and dirt out of the system and aid in
proper cooling and airflow inside the system.
8 Hold the touch points and lower the expansion card stabilizer.
9 Close the system. See "Closing the System" on page 91.
10 Place the system upright and on its feet on a flat, stable surface.
11 Rotate the system feet outward.
12 Reattach any peripherals and connect the system to an electrical outlet.
13 Turn on the system and attached peripherals.
14 Remove the card’s device driver from the operating system.
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RAID Battery (Optional)
Removing the RAID Battery
The information in this section applies only to systems with the optional
PERC controller card.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Rotate the system feet inward and lay the system on a flat surface.
3 Open the system. See "Opening the System" on page 90.
4 Hold the touch points and lift the expansion card stabilizer away from the
cooling shroud.
5 Remove the storage controller card. See "Removing an Expansion Card" on
page 118.
6 To disconnect the RAID battery cable from the connector on the storage
card, press the tab on the RAID battery cable connector, and gently pull
the cable connector out of the connector on the storage card.
See Figure 3-15.
7 Pull the battery carrier release tab, and lift the battery carrier out of the
battery carrier slots on the chassis. See Figure 3-15.
8 Pull back gently on the two tabs holding the RAID battery and lift the
RAID battery from the battery carrier. See Figure 3-15.
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Figure 3-15. Removing and Installing the RAID Battery
2
1
3
6
5
4
1
RAID battery
2
battery cable connector
3
battery carrier tabs
4
battery carrier slots (2)
5
battery carrier
6
battery carrier release tab
Installing a RAID Battery
1 Insert the RAID battery into the battery carrier. See Figure 3-15.
2 Align the tabs on the battery carrier with the battery carrier slots
on the chassis.
3 Slide the battery carrier into the battery carrier slots until it locks into
place. See Figure 3-15.
4 Connect the battery cable to the connector on the storage card and replace
the storage controller card. See "Installing an Expansion Card" on page 115.
5 Hold the touch points and lower the expansion card stabilizer.
6 Close the system. See "Closing the System" on page 91.
7 Place the system upright and on its feet on a flat, stable surface.
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8 Rotate the system feet outward.
9 Reattach any peripherals and connect the system to an electrical outlet.
10 Turn on the system and attached peripherals.
Power Supplies
Depending on your configuration, your system supports up to two hotswappable redundant 580-W power supplies or a single non-redundant 525-W
power supply.
In redundant mode, the system distributes the power load across both power
supplies to maximize efficiency. The second power supply provides power
redundancy; thus, when a power supply is removed with the system powered
on, the full power load is carried by the remaining power supply.
Removing a Redundant Power Supply
CAUTION: The system requires one power supply to operate the system normally.
On power-redundant systems, remove and replace only one power supply at a time
in a system that is powered on.
CAUTION: If you are replacing a redundant power supply while your system is on,
ensure that both the power supply status and the AC line status LEDs are green
before removing the power supply (see Figure 1-6). If one or both of the LEDs are
not green, see "Troubleshooting Power Supplies" on page 161.
1 Disconnect the power cable from the electrical outlet.
2 Disconnect the power cable from the power supply and remove the cable
from the cable retention bracket.
3 Press the release latch and slide the power supply out of the chassis.
See Figure 3-16.
4 If you are installing another power supply in the bay, see "Installing a
Redundant Power Supply" on page 122.
If the power supply is being permanently removed, install a power supply
blank. See "Installing a Power Supply Blank" on page 123.
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Figure 3-16. Removing and Installing a Redundant Power Supply
1
2
3
1
power supply handle
3
release latch
2
velcro strap
Installing a Redundant Power Supply
1 Verify that both power supplies are the same type and have the same
maximum output power.
NOTE: The maximum output power (shown in watts) is listed on the power
supply label.
2 If you are installing a power supply into an empty bay, remove the power
supply blank. See "Removing a Power Supply Blank" on page 123.
If you are installing a power supply into a bay that has a power supply,
see "Removing a Redundant Power Supply" on page 121.
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3 Slide the new power supply into the chassis until the power supply is fully
seated and the release latch snaps into place. See Figure 3-18.
4 Connect the power cable to the power supply and plug the cable into
a power outlet.
CAUTION: When connecting the power cable, secure the cable with the
Velcro strap.
NOTE: When hot-swapping a new power supply, allow several seconds for the
system to recognize the power supply and determine whether it is working properly.
The power supply status indicator will turn green to signify that the power supply is
functioning properly (see Figure 1-6).
Removing a Power Supply Blank
If you are installing a second power supply, remove the power supply blank in
the bay by pulling firmly on the hole in the middle of the blank.
CAUTION: To ensure proper system cooling, the power supply blank must be
installed in the second power supply bay in a non-redundant configuration.
Remove the power supply blank only if you are installing a second power supply.
Installing a Power Supply Blank
NOTE: A power supply blank must only be installed in the second power supply bay.
To install a power supply blank, align the blank with the power supply bay and
insert it into the chassis until it clicks into place.
Removing a Non-Redundant Power Supply
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
1 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
2 Rotate the system feet inward and lay the system on a flat surface.
3 Open the system. See "Opening the System" on page 90.
4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 92.
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5 Disconnect all the cables from the system board and drives.
NOTE: Note the routing of the power cables as you disconnect the cables
from the system board and drives. You must route these cables properly when
you replace them to prevent them from being pinched or crimped.
6 Remove the screws that secure the power supply to the chassis and slide
the power supply out of the system. See Figure 3-17.
Figure 3-17. Removing and Installing a Non-Redundant Power Supply
1
1
124
screws (3)
Installing System Components
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Installing a Non-Redundant Power Supply
1 Slide the power supply into the back of the chassis.
2 Replace the screws that secure the power supply to the chassis.
See Figure 3-17.
3 Connect all the power cables to the system board and drives.
Ensure that all the cables are routed properly to prevent the cables from
being pinched or crimped.
4 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 93.
5 Close the system. See "Closing the System" on page 91.
6 Place the system upright and on its feet on a flat, stable surface.
7 Rotate the system feet outward.
8 Reattach any peripherals and connect the system to an electrical outlet.
9 Turn on the system and attached peripherals.
Internal USB Memory Key
An optional USB memory key installed inside your system can be used as a
boot device, security key, or mass storage device.
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Rotate the system feet inward and lay the system on a flat surface.
3 Open the system. See "Opening the System" on page 90.
4 Locate the USB connector on the system board. See Figure 6-1.
5 Insert the USB memory key into the USB connector. See Figure 3-18.
6 Close the system. See "Closing the System" on page 91.
7 Place the system upright and on its feet on a flat, stable surface.
8 Rotate the system feet outward.
9 Reattach any peripherals and connect the system to an electrical outlet.
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10 Reconnect the system to power and restart the system.
11 Enter the System Setup program and verify that the USB key has been
detected by the system. See "Using the System Setup Program and UEFI
Boot Manager" on page 61.
The USB connector must be enabled by the Internal USB Port option in
the Integrated Devices screen of the System Setup program.
To boot from the USB memory key, configure the USB memory key with
a boot image and then specify the USB memory key in the boot
sequence in the System Setup program.
Figure 3-18. Removing or Installing a USB Memory Key
1
2
1
126
USB memory key
Installing System Components
2
USB memory key connector
book.book Page 127 Tuesday, June 9, 2009 4:09 PM
Integrated Dell Remote Access Controller 6
(iDRAC6) Express Card (Optional)
Installing an iDRAC6 Express Card
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
1 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
2 Rotate the system feet inward and lay the system on a flat surface.
3 Open the system. See "Opening the System" on page 90.
4 To install the iDRAC6 Express card:
a
Insert the notch on the iDRAC6 Express card into the clip on the
system board.
b
Align the front edge of the card with the connector on the system
board. See Figure 6-1 for the location of the connector.
c
Press the card down until it is fully seated. See Figure 3-20.
When the front of the card is fully seated, the plastic standoff tab
snaps over the edge of the holder.
5 Close the system. See "Closing the System" on page 91.
6 Place the system upright and on its feet on a flat, stable surface.
7 Rotate the system feet outward.
8 Reattach any peripherals and connect the system to an electrical outlet.
9 Turn on the system and attached peripherals.
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Figure 3-19. Removing and Installing an iDRAC6 Express Card
1
5
1
4
3
2
iDRAC6 Express card
2
retention standoff tab clip
3
iDRAC6 Express card connector
4
notch
5
clip
Removing an iDRAC6 Express Card
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
1 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
2 Rotate the system feet inward and lay the system on a flat surface.
3 Open the system. See "Opening the System" on page 90.
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4 To remove the iDRAC6 Express card:
a
Pull back slightly on the retention standoff tab at the front edge of the
card and gently lift the card off the retention standoff. See Figure 3-20.
As the card releases from the standoff tab, the connector under the
card disengages from the system board connector.
b
Angle the card so that the notch on the card slips through the clip on
the system board.
5 Close the system. See "Closing the System" on page 91.
6 Place the system upright and on its feet on a flat, stable surface.
7 Rotate the system feet outward.
8 Reattach any peripherals and connect the system to an electrical outlet.
9 Turn on the system and attached peripherals.
Integrated Dell Remote Access Controller 6
(iDRAC6) Enterprise Card (Optional)
The optional iDRAC6 Enterprise card provides a set of advanced features for
managing the system remotely.
Installing an iDRAC6 Enterprise Card
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
1 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
2 Rotate the system feet inward and lay the system on a flat surface.
3 Open the system. See "Opening the System" on page 90.
4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 92.
5 Remove the plastic filler plug for the iDRAC6 Enterprise port from the
system back panel. See "Back-Panel Features and Indicators" on page 20 for
the port location.
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6 Install the iDRAC6 Enterprise card:
a
Angle the card so that the RJ-45 connector fits through the
back-panel opening.
b
Align the front edge of the card with the two front plastic retention
standoffs near the iDRAC6 Enterprise card connector on the system
board. See Figure 6-1 for the location of the connector.
c
Press the card down until it is fully seated. See Figure 3-20.
When the front of the card is fully seated, the plastic standoff tabs
snap over the edge of the card.
7 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 93.
8 Close the system. See "Closing the System" on page 91.
9 Place the system upright and on its feet on a flat, stable surface.
10 Rotate the system feet outward.
11 Reattach any peripherals and connect the system to an electrical outlet.
12 Turn on the system and attached peripherals.
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Figure 3-20.
Removing and Installing an iDRAC6 Enterprise Card
1
2
3
4
5
6
1
iDRAC6 Enterprise Card
2
VFlash media slot
3
VFlash SD card
4
Retention standoff posts (2)
5
Retention standoff tabs (2)
6
iDRAC6 Enterprise card connector
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Removing an iDRAC6 Enterprise Card
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
1 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
2 Rotate the system feet inward and lay the system on a flat surface.
3 Open the system. See "Opening the System" on page 90.
4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 92.
5 Remove the VFlash media card (if installed) from the iDRAC6 Enterprise
card. See "VFlash Media (Optional)" on page 133.
6 If present, disconnect the Ethernet cable from the iDRAC6 Enterprise card.
7 Remove the iDRAC6 Enterprise card:
a
Pull back slightly on the two tabs at the front edge of the card and
gently lift the front edge of the card off of the retention standoffs.
As the card releases from the standoffs, the connector under the card
disengages from the system board connector.
b
Slide the card away from the back of the system until the RJ-45
connector is clear of the back panel and then lift the card out of the
system. See Figure 3-20.
8 Install the plastic filler plug for the iDRAC6 Enterprise port in the
system back-panel.
9 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 93.
10 Close the system. See "Closing the System" on page 91.
11 Place the system upright and on its feet on a flat, stable surface.
12 Rotate the system feet outward.
13 Reattach any peripherals and connect the system to an electrical outlet.
14 Turn on the system and attached peripherals.
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VFlash Media (Optional)
The VFlash media is a Secure Digital (SD) card that can be used with the
optional iDRAC6 Enterprise card.
Installing a VFlash Media
1 Locate the VFlash media slot at the back of the system. See "Back-Panel
Features and Indicators" on page 20 for the location of the media slot.
2 With the label side facing up, insert the contact-pin end of the SD card
into the card slot on the module.
NOTE: The slot is keyed to ensure correct insertion of the card.
3 Press the card to lock it into the slot.
Removing a VFlash Media
To remove the VFlash media, push inward on the card to release it and pull
the card from the card slot.
System Fan
Removing the System Fan
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
WARNING: The system fan can continue to spin for some time after the system
has been powered down. Allow time for the fan to stop spinning before removing it
from the system.
WARNING: Do not attempt to operate the system without the system fan.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Rotate the system feet inward and lay the system on a flat surface.
3 Open the system. See "Opening the System" on page 90.
4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 92.
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5 Disconnect the system fan power cable from the system board.
See Figure 3-21.
6 Press the fan release tab and slide the fan out of the securing slots on the
chassis. See Figure 3-21.
Figure 3-21. Removing and Installing the System Fan
1
4
2
3
134
1
system fan
2
power cable
3
FAN connector on the system board
4
release tab
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Installing the System Fan
1 Align the tabs on the system fan with the securing slots on the chassis.
2 Slide the system fan into the securing slots until the tabs lock into place.
See Figure 3-21.
3 Connect the system fan power cable to the system board.
4 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 93.
5 Close the system. See "Closing the System" on page 91.
6 Place the system upright and on its feet on a flat, stable surface.
7 Rotate the system feet outward.
8 Reattach any peripherals and connect the system to an electrical outlet.
9 Turn on the system and attached peripherals.
Processors
Removing a Processor
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
1 Prior to upgrading your system, download the latest system BIOS version
on support.dell.com.
2 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
3 Rotate the system feet inward and lay the system on a flat surface.
4 Open the system. See "Opening the System" on page 90.
5 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 92.
CAUTION: Never remove the heat sink from a processor unless you intend to
remove the processor. The heat sink is necessary to maintain proper thermal
conditions.
6 Using a #2 Phillips screwdriver, loosen one of the heat-sink retention
screws. See Figure 3-22.
7 Wait 30 seconds for the heat sink to loosen from the processor.
8 Repeat step 6 and step 7 to loosen the three heat-sink retention screws.
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9 Gently lift the heat sink off of the processor and set the heat sink aside
with the thermal grease side facing up.
CAUTION: The processor is held in its socket under strong pressure. Be aware
that the release lever can spring up suddenly if not firmly grasped.
10 Position your thumb firmly over the processor socket-release lever and
release the lever from the locked position. Rotate the lever 90 degrees
upward until the processor is released from the socket. See Figure 3-23.
Figure 3-22. Installing and Removing the Heat Sink
1
2
1
136
heat sink
Installing System Components
2
heat-sink retention screws (4)
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11 Rotate the processor shield upward and out of the way. See Figure 3-23.
12 Lift the processor out of the socket and leave the release lever up so that
the socket is ready for the new processor.
CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing
the processor. Bending the pins can permanently damage the system board.
Figure 3-23.
Installing and Removing a Processor
2
3
1
4
6
1
socket-release lever
2
processor
3
processor shield
4
notch in processor (2)
5
socket key (2)
6
ZIF socket
5
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Installing a Processor
1 Unpack the new processor.
2 Align the processor with the socket keys on the ZIF socket. See Figure 3-23.
3 Install the processor in the socket.
CAUTION: Positioning the processor incorrectly can permanently damage the
system board or the processor. Be careful not to bend the pins in the socket.
a
With the release lever on the processor socket in the open position,
align the processor with the socket keys and set the processor lightly
in the socket.
CAUTION: Do not use force to seat the processor. When the processor is
positioned correctly, it engages easily into the socket.
b
Close the processor shield.
c
Rotate the socket release lever down until it snaps into place.
4 Install the heat sink.
a
Using a clean lint-free cloth, remove the thermal grease from the
heat sink.
b
Open the grease packet included with your processor kit and apply
thermal grease evenly to the top of the new processor.
c
Place the heat sink on the processor. See Figure 3-22.
d
Using a #2 Phillips screwdriver, tighten the heat-sink retention
screws. See Figure 3-22.
5 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 93.
6 Close the system. See "Closing the System" on page 91.
7 Place the system upright and on its feet on a flat, stable surface.
8 Rotate the system feet outward.
9 Reattach any peripherals and connect the system to an electrical outlet.
10 Turn on the system and attached peripherals.
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11 Press <F2> to enter the System Setup program, and check that the processor
information matches the new system configuration. See "Entering the
System Setup Program."
12 Run the system diagnostics to verify that the new processor operates correctly.
See "Running the Embedded System Diagnostics" on page 174 for
information about running the diagnostics.
System Battery
Replacing the System Battery
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
WARNING: There is a danger of a new battery exploding if it is incorrectly
installed. Replace the battery only with the same or equivalent type recommended
by the manufacturer. See your safety information for additional info.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Rotate the system feet inward and lay the system on a flat surface.
3 Open the system. See "Opening the System" on page 90.
Figure 3-24.
Replacing the System Battery
1
2
3
1
positive side of battery connector
3
negative side of battery connector
2
system battery
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4 Locate the battery socket. See "System Board Connectors" on page 178.
CAUTION: To avoid damage to the battery connector, you must firmly support the
connector while installing or removing a battery.
5 Remove the system battery.
a
Support the battery connector by pressing down firmly on the positive
side of the connector.
b
Press the battery towards the positive side of the connector and lift it
up out of the securing tabs at the negative side of the connector.
6 Install the new system battery.
a
Support the battery connector by pressing down firmly on the positive
side of the connector.
b
Hold the battery with the "+" facing up, and slide it under the
securing tabs at the positive side of the connector.
c
Press the battery straight down into the connector until it snaps
into place.
7 Close the system. See "Closing the System" on page 91.
8 Place the system upright and on its feet on a flat, stable surface.
9 Rotate the system feet outward.
10 Reattach any peripherals and connect the system to an electrical outlet.
11 Turn on the system and attached peripherals.
12 Enter the System Setup program to confirm that the battery is operating
properly. See "Using the System Setup Program and UEFI Boot Manager"
on page 61.
13 Enter the correct time and date in the System Setup program's Time and
Date fields.
14 Exit the System Setup program.
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Chassis Intrusion Switch
Removing the Chassis Intrusion Switch
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
1 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet and peripherals.
2 Rotate the system feet inward and lay the system on a flat surface.
3 Open the system. See "Opening the System" on page 90.
4 Disconnect the chassis intrusion switch cable from the connector on the
system board. See Figure 3-25
5 Slide the chassis intrusion switch out of the securing bracket notch.
Figure 3-25.
Removing and Installing the Chassis Intrusion Switch
1
2
3
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1
chassis intrusion switch
3
INTRUSION connector on the system
board
2
chassis intrusion switch cable
Installing the Chassis Intrusion Switch
1 Align the chassis intrusion switch with the securing bracket notch.
See Figure 3-25.
2 Slide the switch into the securing bracket notch. See Figure 3-25.
3 Connect the chassis intrusion switch cable to the connector on the
system board.
4 Close the system. See "Closing the System" on page 91.
5 Place the system upright and on its feet on a flat, stable surface.
6 Rotate the system feet outward.
7 Reattach any peripherals and connect the system to an electrical outlet.
8 Turn on the system and attached peripherals.
Control Panel Assembly (Service-Only Procedure)
Removing the Control Panel Assembly
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
1 Remove the bezel. See "Removing the Front Bezel" on page 85.
2 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet and peripherals.
3 Rotate the system feet inward and lay the system on a flat surface.
4 Open the system. See "Opening the System" on page 90.
CAUTION: Do not pull the cable to unseat the connector. Doing so can damage
the cable.
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5 To disconnect the control panel cable from the connector on the
system board:
a
Squeeze the metal tabs on the ends of the cable connector.
See Figure 3-26.
b
Gently pull the connector out of the socket.
6 Using a Phillips screwdriver, remove the screw that secures the control
panel assembly to the chassis. See Figure 3-26.
7 Press the release latch and slide the control panel away from chassis.
CAUTION: Do not pull the cable to unseat the connector. Doing so can damage
the cable.
8 To disconnect the control panel cable from the connector on the control
panel board:
a
Squeeze the metal tabs on the ends of the cable connector.
See Figure 3-26.
b
Gently pull the connector out of the socket.
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Figure 3-26. Removing and Installing the Control Panel
1
4
2
3
144
1
control panel cable
2
control panel assembly
3
control panel screw
4
release latch
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Installing the Control Panel Assembly
1 Connect the control panel cable to the control panel board.
2 Using a Phillips screwdriver, replace the screw that secure the control panel
assembly to the chassis.
3 Connect the control panel cable to the system board. See Figure 3-26.
4 Close the system. See "Closing the System" on page 91.
5 Place the system upright and on its feet on a flat, stable surface.
6 Rotate the system feet outward.
7 Replace the front bezel. See "Installing the Front Bezel" on page 86.
8 Reattach any peripherals and connect the system to an electrical outlet.
9 Turn on the system and attached peripherals.
SAS Backplane (Service-Only Procedure)
Removing the SAS Backplane
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
1 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet and peripherals.
2 Rotate the system feet inward and lay the system on a flat surface.
3 Open the system. See "Opening the System" on page 90.
4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 92.
5 Remove all the hard drives. See "Removing a Hot-Swap Hard Drive" on
page 94.
6 Disconnect all the cables connected to the SAS backplane (see
Figure 3-27):
•
SAS A cable
•
SAS B cable
•
Hard drive activity indicator cable
•
Backplane power cable
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7 Disconnect all the cables that are routed over the notch in the SAS
backplane board.
8 To remove the SAS backplane:
a
Pull the blue release pin and slide the backplane upwards.
b
Pull the backplane away from the front of the system until the
securing slots are free from the tabs on the chassis.
Figure 3-27. Removing and Installing the SAS Backplane
1
2
3
4
5
6
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1
blue release pin
2
SAS A cable
3
SAS B cable
4
backplane power cables (2)
5
SAS backplane
6
hard drive
Installing the SAS Backplane
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
1 Align the slots on the SAS backplane with the tabs on the chassis.
2 Slide down the SAS backplane until the release pin snaps into place.
See Figure 3-27.
3 Reconnect the cables that were routed over the notch in the SAS
backplane.
4 Reconnect the cables connected to the SAS backplane (see Figure 3-27):
•
SAS A cable
•
SAS B cable
•
Hard drive activity indicator cable
•
Backplane power cable
5 Replace all the hard drives. See "Installing a Hot-Swap Hard Drive" on
page 96.
6 Replace the cooling shroud. See "Installing the Cooling Shroud" on
page 93.
7 Close the system. See "Closing the System" on page 91.
8 Reattach any peripherals and connect the system to an electrical outlet.
9 Turn on the system and attached peripherals.
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Power Distribution Board (Service-Only Procedure)
Removing the Power Distribution Board
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet and peripherals.
2 Remove the power supplies. See "Removing a Redundant Power Supply"
on page 121.
3 Rotate the system feet inward and lay the system on a flat surface.
4 Open the system. See "Opening the System" on page 90.
5 Remove the cooling shroud. See "Removing the Cooling Shroud" on
page 92.
6 Disconnect all the power distribution board cables connected to the
system board.
7 To remove the power distribution board:
148
a
Pull the blue release pin and slide the board upwards.
b
Pull the board away from the chassis until the securing slots on the
board are free from the tabs on the chassis.
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Figure 3-28.
Removing and Installing the Power Distribution Board
1
2
3
4
5
1
blue release pin
2
power distribution board
3
securing slots
4
power supply units (2)
5
power distribution board cables (5)
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Installing the Power Distribution Board
1 Align the securing slots on the power distribution board with the tabs on
the chassis.
2 Slide the board downwards until the blue release pin locks into place.
3 Connect all the power distribution board cables to the system board.
4 Replace the cooling shroud. See "Installing the Cooling Shroud" on
page 93.
5 Replace the power supplies. See "Installing a Redundant Power Supply" on
page 122.
6 Close the system. See "Closing the System" on page 91.
7 Place the system upright and on its feet on a flat, stable surface.
8 Rotate the system feet outward.
9 Reattach any peripherals and connect the system to an electrical outlet.
10 Turn on the system and attached peripherals.
System Board (Service-Only Procedure)
WARNING: The heat sink can get hot during operation. To avoid burns, ensure
that the system has sufficient time to cool before removing the system board.
CAUTION: If you are using the Trusted Platform Module (TPM) with an encryption
program, you may be prompted to create a recovery key during system or program
setup. Be sure to create and safely store this recovery key. If you ever need to
replace the system board, you must supply the recovery key when you restart your
system or program before you can access the encrypted data on your hard drive(s).
Removing the System Board
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet and peripherals.
2 Remove the front bezel. See "Removing the Front Bezel" on page 85.
3 Rotate the system feet inward and lay the system on a flat surface.
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4 Open the system. See "Opening the System" on page 90.
5 Remove the cooling shroud. See "Removing the Cooling Shroud" on
page 92.
6 Disconnect all the cables from the system board.
7 If applicable, remove all expansion cards and any attached cables. See
"Removing an Expansion Card" on page 118.
8 If applicable, remove the iDRAC6 Express card. See "Removing an
iDRAC6 Express Card" on page 128.
9 If applicable, remove the iDRAC6 Enterprise card. See "Removing an
iDRAC6 Enterprise Card" on page 132.
10 Remove all the memory modules and memory blanks. See "Removing
Memory Modules" on page 113.
NOTE: To ensure proper reinstallation of memory modules, record the
memory module socket locations.
11 Remove the system fan. See "Removing the System Fan" on page 133.
WARNING: The heat sink can get hot during operation. To avoid burns, ensure
that the system has sufficient time to cool before removing the system board.
12 Remove any installed heat sinks, processors and heat-sink blanks.
See "Removing a Processor" on page 135.
13 If applicable, remove the SAS backplane from system. See "Removing the
SAS Backplane" on page 145.
14 Carefully route any loose cables away from the edges of the system board.
15 To remove the system board:
a
Using a Phillips screwdriver, loosen the captive screw. See Figure 3-29.
b
While holding the system board captive screw and the blue touch
point, slide the system board toward the front of the system.
See Figure 3-29.
c
Lift the system board until the securing slots on the system board are
free from the tabs on the chassis.
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Figure 3-29. Removing and Installing the System Board
2
1
3
152
1
captive screw
3
system board
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touch point
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Installing the System Board
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
1 Unpack the new system board and remove the label that is located on the
processor shield.
2 Remove the labels and affix them on the front of the chassis.
3 To replace the system board:
a
Grip the system board by holding the touch point and the captive screw.
b
Align the securing slots on the system board with the tabs on the
chassis and lower the system board into the chassis.
c
Slide the system board towards the back of the system, inserting the
connectors into the cutouts in the chassis.
d
Using a Phillips screwdriver, tighten the captive screw.
4 If applicable, replace the SAS backplane. See "Installing the SAS
Backplane" on page 147.
5 Replace heatsinks, processors, and heatsink blanks (if applicable). See
"Installing a Processor" on page 138.
6 Replace the system fan. See "Installing the System Fan" on page 135.
7 Replace all the memory modules and memory blanks. See "Installing
Memory Modules" on page 110.
8 If applicable, replace the iDRAC6 Express card. See "Installing an iDRAC6
Express Card" on page 127.
9 If applicable, replace the iDRAC6 Enterprise card. See "Installing an
iDRAC6 Enterprise Card" on page 129.
10 If applicable, replace all the expansion cards. See "Installing an Expansion
Card" on page 115.
11 Connect all the cables to the system board.
12 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 93.
13 Close the system. See "Closing the System" on page 91.
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14 Place the system upright and on its feet on a flat, stable surface.
15 Rotate the system feet outward.
16 Replace the front bezel. See "Installing the Front Bezel" on page 86.
17 Reattach any peripherals and connect the system to an electrical outlet.
18 Turn on the system and attached peripherals.
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Troubleshooting Your System
Safety First — For You and Your System
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
Troubleshooting System Startup Failure
If your system halts during startup prior to video imaging or LCD messaging,
especially after installing an operating system or reconfiguring your system’s
hardware, check for the following conditions:
•
If you boot the system to the BIOS boot mode after installing an operating
system from the UEFI Boot Manager, the system will hang. The reverse is
also true. You must boot to the same boot mode in which you installed the
operating system. See "Using the System Setup Program and UEFI Boot
Manager" on page 61.
•
Invalid memory configurations could cause the system to halt at startup
without any video output. See "System Memory" on page 106.
For all other startup issues, note the LCD panel messages and any system
messages that appear onscreen. See "LCD Status Messages (Optional)" on
page 28 and "System Messages" on page 42 for more information.
Troubleshooting External Connections
Ensure that all external cables are securely attached to the external
connectors on your system before troubleshooting any external devices. See
Figure 1-1 and Figure 1-4 for the front- and back-panel connectors on your
system.
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Troubleshooting the Video Subsystem
1 Check the system and power connections to the monitor.
2 Check the video interface cabling from the system to the monitor.
3 Run the appropriate diagnostic test. See "Running the System
Diagnostics" on page 173.
If the tests run successfully, the problem is not related to video hardware.
If the tests fail, see "Getting Help" on page 185
Troubleshooting a USB Device
1 Use the following steps to troubleshoot a USB keyboard and/or mouse.
For other USB devices, go to step 2.
a
Disconnect the keyboard and mouse cables from the system briefly
and reconnect them.
b
Connect the keyboard/mouse to the USB port(s) on the opposite side
of the system.
If the problem is resolved, restart the system, enter the System Setup
program, and check if the nonfunctioning USB ports are enabled.
c
Replace the keyboard/mouse with another working keyboard/mouse.
If the problem is resolved, replace the faulty keyboard/mouse.
If the problem is not resolved, proceed to the next step to begin
troubleshooting the other USB devices attached to the system.
2 Power down all attached USB devices and disconnect them from the system.
3 Restart the system and, if your keyboard is functioning, enter the system
setup program. Verify that all USB ports are enabled. See "Integrated
Devices Screen" on page 69.
If your keyboard is not functioning, you can also use remote access. If the
system is not accessible, see "SAS Backplane Board Connectors" on
page 181 for instructions on setting the NVRAM_CLR jumper inside your
system and restoring the BIOS to the default settings.
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4 Reconnect and power on each USB device one at a time.
5 If a device causes the same problem, power down the device, replace the
USB cable, and power up the device.
If the problem persists, replace the device.
If all troubleshooting fails, see "Getting Help" on page 185.
Troubleshooting a Serial I/O Device
1 Turn off the system and any peripheral devices connected to the serial port.
2 Swap the serial interface cable with another working cable, and turn on the
system and the serial device.
If the problem is resolved, replace the interface cable.
3 Turn off the system and the serial device, and swap the device with a
comparable device.
4 Turn on the system and the serial device.
If the problem is resolved, replace the serial device.
If the problem persists, see "Getting Help" on page 185.
Troubleshooting a NIC
1 Run the appropriate diagnostic test. See "Running the System
Diagnostics" on page 173.
2 Restart the system and check for any system messages pertaining to the
NIC controller.
3 Check the appropriate indicator on the NIC connector. See "NIC Indicator
Codes" on page 23.
•
If the link indicator does not light, check all cable connections.
•
If the activity indicator does not light, the network driver files might
be damaged or missing.
Remove and reinstall the drivers if applicable. See the NIC's
documentation.
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•
Change the auto negotiation setting, if possible.
•
Use another connector on the switch or hub.
If you are using a NIC card instead of an integrated NIC, see the
documentation for the NIC card.
4 Ensure that the appropriate drivers are installed and the protocols are
bound. See the NIC's documentation.
5 Enter the System Setup program and confirm that the NIC ports are
enabled. See "Integrated Devices Screen" on page 69.
6 Ensure that the NICs, hubs, and switches on the network are all set
to the same data transmission speed. See the documentation for each
network device.
7 Ensure that all network cables are of the proper type and do not exceed the
maximum length.
If all troubleshooting fails, see "Getting Help" on page 185.
Troubleshooting a Wet System
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
1 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
2 Open the system. See "Opening the System" on page 90.
3 Remove the following components from the system. See "Installing
System Components" on page 83.
158
•
Cooling shroud
•
Hard drives
•
SD cards
•
USB memory keys
•
NIC hardware key
•
Internal SD module
•
Expansion cards
•
iDRAC6 Enterprise card
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•
iDRAC6 Express card
•
Power supplies
•
Fans
•
Processors and heat sinks
•
Memory modules
4 Reinstall the processors and heat sinks, memory modules, power supplies,
and cooling shroud.
5 Close the system. See "Closing the System" on page 91.
6 Place the system upright and on its feet on a flat and stable surface,
reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
7 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
If the system does not start properly, see "Getting Help" on page 185.
8 If the system starts properly, shut down the system and reinstall the rest of
the components that you removed. See "Installing System Components"
on page 83.
9 Run the appropriate diagnostic test. See "Running the System
Diagnostics" on page 173.
If the tests fail, see "Getting Help" on page 185.
Troubleshooting a Damaged System
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
1 Open the system. See "Opening the System" on page 90.
2 Remove the cooling shroud. See "Removing the Cooling Shroud" on
page 92.
3 Ensure that the following components are properly installed. See
"Installing System Components" on page 83.
•
Expansion cards
•
Power supplies
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•
Fans
•
Processors and heat sinks
•
Memory modules
•
Hard-drive carriers
4 Ensure that all cables are properly connected.
5 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 93.
6 Close the system. See "Closing the System" on page 91.
7 Place the system upright and on its feet on a flat and stable surface,
reconnect the system to the electrical outlet, and turn on the system
and attached peripherals.
8 Run the system board tests in the embedded system diagnostics.
See "Running the Embedded System Diagnostics" on page 174.
If the tests fail, see "Getting Help" on page 185.
Troubleshooting the System Battery
NOTE: If the system is turned off for long periods of time (for weeks or months), the
NVRAM may lose its system configuration information. This situation is caused by a
defective battery.
1 Re-enter the time and date through the System Setup program. See "Using
the System Setup Program and UEFI Boot Manager" on page 61.
2 Turn off the system and disconnect it from the electrical outlet for at least
one hour.
3 Reconnect the system to the electrical outlet and turn on the system.
4 Enter the System Setup program.
If the date and time are not correct in the System Setup program, replace
the battery. See "System Battery" on page 139.
If the problem is not resolved by replacing the battery, see "Getting Help"
on page 185.
NOTE: Some software may cause the system time to speed up or slow down. If the
system seems to operate normally except for the time kept in the System Setup
program, the problem may be caused by software rather than by a defective
battery.
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Troubleshooting Power Supplies
1 Identify the faulty power supply by the power supply's fault indicator.
See "Power Indicator Codes" on page 23.
CAUTION: At least one power supply must be installed for the system to operate.
Operating the system with only one power supply installed for extended periods of
time can cause the system to overheat.
2 Reseat the power supply by removing and reinstalling it. See "Power
Supplies" on page 121.
NOTE: After installing a power supply, allow several seconds for the system
to recognize the power supply and to determine if it is working properly. The
power indicator turns green to signify that the power supply is functioning
properly.
If the problem persists, replace the faulty power supply.
3 If the problem persists, see "Getting Help" on page 185.
Troubleshooting System Cooling Problems
Ensure that none of the following conditions exist:
•
System cover, cooling shroud, drive blank, or front or back filler panel
is removed.
•
Ambient temperature is too high.
•
External airflow is obstructed.
•
Cables inside the system obstruct airflow.
•
An individual cooling fan is removed or has failed. See "Troubleshooting a
Fan" on page 161.
Troubleshooting a Fan
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
1 Locate the faulty fan indicated by the LCD panel or the diagnostic
software.
2 Turn off the system and all attached peripherals.
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3 Open the system. See "Opening the System" on page 90.
4 Reseat the fan's power cable.
5 Restart the system.
If the fan functions properly, close the system. See "Closing the System" on
page 91.
6 Place the system upright and on its feet on a flat and stable surface,
reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
7 If the fan does not function, turn off the system and install a new fan.
See "Installing the System Fan" on page 135.
8 Restart the system.
If the problem is resolved, close the system. See "Closing the System" on
page 91.
If the replacement fan does not operate, see "Getting Help" on page 185.
Troubleshooting System Memory
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
1 If the system is operational, run the appropriate diagnostic test.
See "Running the System Diagnostics" on page 173.
If diagnostics indicates a fault, follow the corrective actions provided by
the diagnostic program.
2 Turn off the system and attached peripherals, and unplug the system from
the power source. Press the power button with the system unplugged, and
then reconnect the system to power.
3 Turn on the system and attached peripherals and note the messages
on the screen.
Go to step 14 if an error message appears indicating a fault with a specific
memory module.
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4 Enter the System Setup program and check the system memory setting.
See "Memory Settings Screen" on page 65. Make any changes to the
memory settings, if needed.
If the memory settings match the installed memory but a problem is still
indicated, go to step 14.
5 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
6 Open the system. See "Opening the System" on page 90.
7 Remove the cooling shroud. See "Removing the Cooling Shroud" on
page 92.
8 Check the memory banks and ensure that they are populated correctly. See
"General Memory Module Installation Guidelines" on page 106.
9 Reseat the memory modules in their sockets. See "Installing Memory
Modules" on page 110.
10 Replace the cooling shroud. See "Installing the Cooling Shroud" on
page 93.
11 Close the system. See "Closing the System" on page 91.
12 Place the system upright and on its feet on a flat and stable surface,
reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
13 Enter the System Setup program and check the system memory setting.
See "Memory Settings Screen" on page 65.
If the problem is not resolved, proceed with the next step.
14 Turn off the system and attached peripherals, and disconnect the system
from the power source.
15 Open the system. See "Opening the System" on page 90.
16 Remove the cooling shroud. See "Removing the Cooling Shroud" on
page 92.
17 If a diagnostic test or error message indicates a specific memory module as
faulty, swap or replace the module.
18 To troubleshoot an unspecified faulty memory module, replace the
memory module in the first DIMM socket with a module of the same type
and capacity. See "Installing Memory Modules" on page 110.
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19 Replace the cooling shroud. See "Removing the Cooling Shroud" on
page 92.
20 Close the system. See "Closing the System" on page 91.
21 Place the system upright and on its feet on a flat and stable surface,
reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
22 As the system boots, observe any error message that appears and the
diagnostic indicators on the front of the system.
23 If the memory problem is still indicated, repeat step 14 through step 22 for
each memory module installed.
If the problem persists after all memory modules have been checked, see
"Getting Help."
Troubleshooting an Internal USB Key
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
1 Enter the System Setup program and ensure that the USB key port is
enabled. See "Integrated Devices Screen."
2 Turn off the system and attached peripherals.
3 Open the system. See "Opening the System."
4 Locate the USB key and reseat it. See "Internal USB Memory Key" on
page 125.
5 Close the system. See "Closing the System" on page 91.
6 Turn on the system and attached peripherals and check if the USB key is
functioning.
If the problem is not resolved, proceed with the next step.
7 Repeat step 2 and step 3.
8 Insert a different USB key that you know works properly.
9 Close the system. See "Closing the System" on page 91.
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10 Turn on the system and attached peripherals and check if the USB key is
functioning.
11 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
If the problem is not resolved, see "Getting Help."
Troubleshooting an Optical Drive
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
1 Try using a different CD or DVD.
2 Enter the System Setup program and ensure that the drive’s controller is
enabled. See "Using the System Setup Program Navigation Keys" on
page 62.
3 Run the appropriate diagnostic test. See "Running the System
Diagnostics" on page 173.
4 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
If the problem is not resolved, proceed with the next step.
5 Open the system. See "Opening the System" on page 90.
6 Ensure that the interface cable is securely connected to the optical drive
and to the controller.
7 Ensure that a power cable is properly connected to the drive.
8 Close the system. See "Closing the System" on page 91.
9 Place the system upright and on its feet on a flat and stable surface,
reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
If the problem is not resolved, see "Getting Help" on page 185.
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Troubleshooting an External Tape Drive
1 Try using a different tape cartridge.
2 Ensure that the device drivers for the tape drive are installed and are
configured correctly. See your tape drive documentation for more
information about device drivers.
3 Reinstall the tape-backup software as instructed in the tape-backup
software documentation.
4 Ensure that the tape drive’s interface cable is fully connected to the tape
drive and the external port on the controller card.
5 For SCSI tape drives, verify that the tape drive is configured for a unique
SCSI ID number and that the tape drive is terminated or not terminated,
based on the interface cable used to connect the drive.
See the documentation for the tape drive for instructions on selecting the
SCSI ID number and enabling or disabling termination.
6 Run the appropriate diagnostics tests. See "Running the System
Diagnostics" on page 173.
7 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
8 Open the system. See "Opening the System" on page 90.
9 Reseat the controller card in the expansion card slot.
10 Close the system. See "Closing the System" on page 91.
11 Place the system upright and on its feet on a flat and stable surface,
reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
If the problem is not resolved, see the documentation for the tape drive for
additional troubleshooting instructions.
If you cannot resolve the problem, see "Getting Help" on page 185.
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Troubleshooting a Hard Drive
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
CAUTION: This troubleshooting procedure can destroy data stored on the hard
drive. Before you proceed, back up all files on the hard drive.
1 Run the appropriate diagnostics test. See "Running the System
Diagnostics" on page 173.
Depending on the results of the diagnostics test, proceed as needed
through the following steps.
2 If your system has a SAS RAID controller and your hard drives are
configured in a RAID array, perform the following steps.
a
Restart the system and press <Ctrl><R> to enter the host adapter
configuration utility program.
See the documentation supplied with the host adapter for information
about the configuration utility.
b
Ensure that the hard drive(s) have been configured correctly for the
RAID array.
c
Exit the configuration utility and allow the system to boot to the
operating system.
3 Ensure that the required device drivers for your controller card are installed
and are configured correctly. See the operating system documentation for
more information.
4 Restart the system, enter the System Setup program, and verify that the
controller is enabled and the drives appear in the System Setup program.
See "Using the System Setup Program and UEFI Boot Manager" on
page 61.
5 Check the cable connections inside the system:
a
Turn off the system, including any attached peripherals, and
disconnect the system from the electrical outlet.
b
Open the system. See "Opening the System" on page 90.
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c
Verify that the cable connections between the hard drive(s) and the
drive controller are correct and that the cables are securely seated in
their connectors.
d
Close the system. See "Closing the System" on page 91.
e
Place the system upright and on its feet on a flat and stable surface,
reconnect the system to the electrical outlet, and turn on the system
and attached peripherals.
If the problem persists, see "Getting Help" on page 185.
Troubleshooting a SAS or SAS RAID Controller
NOTE: When troubleshooting a SAS or SAS RAID controller, also see the
documentation for your operating system and the controller.
1 Run the appropriate diagnostic test. See "Running the System
Diagnostics" on page 173.
2 Enter the System Setup program and ensure that the SAS or SAS RAID
controller is enabled. See "Using the System Setup Program and UEFI
Boot Manager" on page 61.
3 Restart the system and press the applicable key sequence to enter the
configuration utility program:
•
<Ctrl><C> for a SAS controller
•
<Ctrl><R> for a SAS RAID controller
See the controller's documentation for information about configuration
settings.
4 Check the configuration settings, make any necessary corrections, and
restart the system.
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
5 Turn off the system and attached peripherals, and disconnect the system
from its electrical outlet.
6 Open the system. See "Opening the System" on page 90.
7 Remove the cooling shroud. See "Removing the Cooling Shroud" on
page 92.
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8 Ensure that the controller card is firmly seated into the system board
connector. See "Installing an Expansion Card" on page 115.
9 If you have a SAS RAID controller, ensure that the following RAID
components are properly installed and connected:
•
Memory module
•
Battery
If you have a SAS backplane, verify that the cable connections between the
SAS backplane and the SAS controller are correct. Ensure that the cables
are firmly connected to the SAS controller and the SAS backplane board.
10 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 93.
11 Close the system. See "Closing the System" on page 91.
12 Place the system upright and on its feet on a flat and stable surface,
reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
If the problem persists, see "Getting Help" on page 185.
Troubleshooting Expansion Cards
NOTE: When troubleshooting an expansion card, see the documentation for your
operating system and the expansion card.
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
1 Run the appropriate diagnostic test. See "Running the System
Diagnostics" on page 173.
2 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
3 Open the system. See "Opening the System" on page 90.
4 Ensure that each expansion card is firmly seated in its connector.
See "Installing an Expansion Card" on page 115.
5 Close the system. See "Closing the System" on page 91.
6 Place the system upright and on its feet on a flat and stable surface,
reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
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7 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
If the problem is not resolved, proceed with the next step.
8 Open the system. See "Opening the System" on page 90.
9 Remove all expansion cards installed in the system. See "Removing an
Expansion Card" on page 118.
10 Close the system. See "Closing the System" on page 91.
11 Place the system upright and on its feet on a flat and stable surface,
reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
12 Run the appropriate diagnostic test. See "Running the System
Diagnostics" on page 173.
If the tests fail, see "Getting Help" on page 185.
13 For each expansion card you removed in step 9, perform the following
steps:
a
Turn off the system and attached peripherals, and disconnect the
system from the electrical outlet.
b
Open the system. See "Opening the System" on page 90.
c
Reinstall one of the expansion cards.
d
Close the system. See "Closing the System" on page 91.
e
Place the system upright and on its feet on a flat and stable surface,
reconnect the system to the electrical outlet, and turn on the system
and attached peripherals.
f
Run the appropriate diagnostic test. See "Running the Embedded
System Diagnostics" on page 174.
If the tests fail, see "Getting Help" on page 185.
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Troubleshooting the Processors
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
1 Run the appropriate diagnostics test. See "Running the System
Diagnostics" on page 173.
2 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
3 Open the system. See "Opening the System" on page 90.
4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 92.
5 Ensure that each processor and heat sink are properly installed. See
"Installing a Processor" on page 138.
6 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 93.
7 Close the system. See "Closing the System" on page 91.
8 Place the system upright and on its feet on a flat and stable surface,
reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
9 Run the appropriate diagnostic test. See "Running the Embedded System
Diagnostics."
If your system only has one processor and a problem is still indicated, see
"Getting Help" on page 185.
10 For systems with multiple processors, turn off the system and attached
peripherals, and disconnect the system from the electrical outlet.
11 Open the system. See "Opening the System" on page 90.
12 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 92.
13 Remove all processors except for processor 1. See "Removing a Processor"
on page 135.
14 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 93.
15 Close the system. See "Closing the System" on page 91.
16 Place the system upright and on its feet on a flat and stable surface,
reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
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17 Run the appropriate diagnostic test. See "Running the Embedded System
Diagnostics."
If the test fails, the processor is faulty. See "Getting Help" on page 185.
18 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
19 Open the system. See "Opening the System" on page 90.
20 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 92.
21 Replace processor 1 with processor 2. See "Processors" on page 135.
22 Repeat step 15 through step 17.
If your system has more than two processors, continue installing and
testing each processor in the processor 1 slot until you determine the
faulty processor, and then replace the faulty processor. See "Getting Help"
on page 185.
If you have tested all the processors and the problem persists, the system
board is faulty. See "Getting Help" on page 185.
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Running the System Diagnostics
If you experience a problem with your system, run the diagnostics before
calling for technical assistance. The purpose of the diagnostics is to test your
system's hardware without requiring additional equipment or risking data
loss. If you are unable to fix the problem yourself, service and support
personnel can use diagnostics test results to help you solve the problem.
Using Dell™ Diagnostics
To assess a system problem, first use the Online Diagnostics. Dell Online
Diagnostics is a suite of diagnostic programs, or test modules, that include
diagnostic tests on chassis and storage components such as hard drives,
physical memory, communications and printer ports, NICs, CMOS, and
more. If you are unable to identify the problem using the Online Diagnostics,
then use the embedded system diagnostics.
The files required to run Online Diagnostics for systems running supported
Microsoft® Windows® and Linux operating systems are available at
support.dell.com and on the DVDs that came with your system. For
information about using diagnostics, see the Dell Online Diagnostics User's
Guide.
The embedded system diagnostics can be launched using Unified Server
Configurator (USC). For more information about using USC, see the Dell
Unified Server Configurator User’s Guide on the Dell Support website at
support.dell.com/manuals.
Embedded System Diagnostics Features
The embedded system diagnostics provides a series of menus and options for
particular device groups or devices. The system diagnostics menus and
options allow you to:
•
Run tests individually or collectively
•
Control the sequence of tests
•
Repeat tests
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•
Display, print, or save test results
•
Temporarily suspend testing if an error is detected or terminate testing
when a user-defined error limit is reached
•
View help messages that briefly describe each test and its parameters
•
View status messages that inform you if tests are completed successfully
•
View error messages that inform you of problems encountered during
testing
When to Use the Embedded System Diagnostics
If a major component or device in the system does not operate properly,
component failure may be indicated. As long as the microprocessor and the
system's input/output devices are functioning, you can use the system
diagnostics to help identify the problem.
Running the Embedded System Diagnostics
CAUTION: Use the system diagnostics to test only your system. Using this
program with other systems may cause invalid results or error messages.
1 As the system boots, press <F10>.
2 Click Diagnostics in the left pane and click Launch Diagnostics in the
right pane.
The Diagnostics menu allows you to run all or specific diagnostics tests or to exit.
Embedded System Diagnostics Testing Options
Click the testing option in the Main Menu window.
Testing Option
Function
Express Test
Performs a quick check of the system. This option runs
device tests that do not require user interaction.
Extended Test
Performs a more thorough check of the system. This test
can take an hour or longer.
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Testing Option
Function
Custom Test
Tests a particular device.
Information
Displays test results.
Using the Custom Test Options
When you select Custom Test in the Main Menu window, the Customize
window allows you to select the device(s) to be tested, select specific options
for testing, and view the test results.
Selecting Devices for Testing
The left side of the Customize window lists devices that can be tested. Click
the (+) next to a device or module to view its components. Click (+) on any
component to view the tests that are available. Clicking a device, rather than
its components, selects all of the components of the device for testing.
NOTE: After you select all the devices and components that you want to test,
highlight All Devices and then click Run Tests.
Selecting Diagnostics Options
From the Diagnostics Options area, select the test(s) you want to run on a
device.
•
Non-Interactive Tests Only — Runs only tests that require no user
intervention.
•
Quick Tests Only — Runs only the quick tests on the device.
•
Show Ending Timestamp — Time stamps the test log.
•
Test Iterations — Selects the number of times the test is run.
•
Log output file pathname — Enables you to specify the diskette drive or
USB memory key where the test log file is saved. You cannot save the file
to a hard drive.
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Viewing Information and Results
The following tabs in the Customize window provide information about the
test and the test results.
176
•
Results — Displays the test that ran and the result.
•
Errors — Displays any errors that occurred during the test.
•
Help — Displays information about the currently selected device,
component, or test.
•
Configuration — Displays basic configuration information about the
currently selected device.
•
Parameters — Displays parameters that you can set for the test.
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Jumpers and Connectors
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
System Board Jumpers
For information on resetting the password jumper to disable a password, see
"Disabling a Forgotten Password" on page 183.
Table 6-1.
System Board Jumper Settings
Jumper
PWRD_EN
Setting
Description
(default) The password feature is enabled (pins 2-4)
The password feature is disabled, and iDRAC6
local access is unlocked at the next AC power
cycle (pins 4-6)
NVRAM_CLR
(default) The configuration settings are retained at system
boot (pins 3-5)
The configuration settings are cleared at the next
system boot (pins 1-3)
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System Board Connectors
Figure 6-1.
System Board Jumpers and Connectors
1
2
3
5
4
6
21
20
7
8
9
10
19
18
11
17
178
16 15
Jumpers and Connectors
14
13
12
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Table 6-2.
System Board Jumpers and Connectors
Item
Connector
Description
1
PCIE_G2_X4
PCIe connector x4 (slot 1)
PCIE_G2_X4
PCIe connector x4 (slot 2)
PCIE_G1_X4
PCIe connector x4 (slot 3)
PCIE_G2_X4
PCIe connector x4 (slot 4)
2
PCIE_G2_X8
PCIe connector x8 (slot 5)
3
FAN
System fan connector
4
CPU2
Processor 2
5
iDRAC6 Enterprise
iDRAC 6 Enterprise card connector
6
B3
Memory module slot B3 (white release lever)
B2
Memory module slot B2 (white release lever)
B1
Memory module slot B1 (white release lever)
B4
Memory module slot B4
7
12V
8 pin power connector
8
INT_USB1
Internal USB module connector 1
9
INT_USB 2
Internal USB module connector 2
10
PDB_CONN
Power distribution board power connector
11
PWR_CONN
24 pin power connector
12
CPU1
Processor 1
13
BP_I2C
Backplane I2C connector
14
A3
Memory module slot A3 (white release lever)
A2
Memory module slot A2 (white release lever)
A1
Memory module slot A1 (white release lever)
A4
Memory module slot A4
15
INTRUSION
Chassis intrusion switch connector
16
HD_ACT_CARD
Hard drive activity connector
17
CTRL_PNL
Control panel connector
Jumpers and Connectors
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Table 6-2.
System Board Jumpers and Connectors
Item
Connector
Description
18
SATA_A
SATA connector A
SATA_B
SATA connector B
SATA_C
SATA connector C
SATA_D
SATA connector D
SATA_E
SATA connector E
SATA_F
SATA connector F
PWRD_EN
Password enable jumper
NVRM_CLR
NVRAM clear jumper
20
BATTERY
System battery
21
iDRAC6 Express
iDRAC6 Express card connector
19
180
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SAS Backplane Board Connectors
Figure 6-2. SAS Backplane Board Connectors
1
2
front (facing hard-drive bay)
3
7
4
5
6
back
1
hard drive connectors 0–2
2
hard drive connectors 3–5
3
J_SAS_B cable connector
4
P4 power connector
5
P3 power connector
6
J_PLANAR_BMC cable connector
7
J_SAS_A cable connector
Jumpers and Connectors
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Power Distribution Board Connectors
1
2
1
182
J_PWR1 connector
Jumpers and Connectors
2
J_PWR2 connector
book.book Page 183 Tuesday, June 9, 2009 4:09 PM
Disabling a Forgotten Password
The system's software security features include a system password and a setup
password, which are discussed in detail in "Using the System Setup Program."
The password jumper enables these password features or disables them and
clears any password(s) currently in use.
CAUTION: See "Protecting Against Electrostatic Discharge" in the safety
instructions that came with the system.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening and Closing the System" on page 90.
3 Remove the jumper plug from the password jumper.
See Figure 6-1 to locate the password jumper (labeled "PWRD_EN") on
the system board.
4 Close the system. See "Opening and Closing the System" on page 90.
5 Reconnect your system and peripherals to their electrical outlets, and turn
on the system.
The existing passwords are not disabled (erased) until the system boots
with the password jumper plug removed. However, before you assign a new
system and/or setup password, you must install the jumper plug.
NOTE: If you assign a new system and/or setup password with the jumper plug
still removed, the system disables the new password(s) the next time it boots.
6 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
7 Open the system. See "Opening and Closing the System" on page 90.
8 Install the jumper plug on the password jumper.
9 Close the system.
10 Reconnect your system and peripherals to their electrical outlets, and turn
on the system.
11 Assign a new system and/or setup password.
To assign a new password using the System Setup program, see "Assigning
a System Password" on page 77.
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Getting Help
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or
customer service issues:
1 Visit support.dell.com.
2 Verify your country or region in the Choose A Country/Region drop-down
menu at the bottom of the page.
3 Click Contact Us on the left side of the page.
4 Select the appropriate service or support link based on your need.
5 Choose the method of contacting Dell that is convenient for you.
Getting Help
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Glossary
A — Ampere(s).
AC — Alternating current.
ACPI — Advanced Configuration and Power Interface. A standard interface for
enabling the operating system to direct configuration and power management.
ambient temperature — The temperature of the area or room where the system is
located.
ANSI — American National Standards Institute. The primary organization for
developing technology standards in the U.S.
asset tag — An individual code assigned to a system, usually by an administrator, for
security or tracking purposes.
backup — A copy of a program or data file. As a precaution, back up your system’s
hard drive(s) on a regular basis.
blade — A module that contains a processor, memory, and a hard drive. The modules
are mounted into a chassis that includes power supplies and fans.
BMC — Baseboard management controller.
bootable media — A CD, diskette, or USB memory key that is used to start your
system if the system will not boot from the hard drive.
BTU — British thermal unit.
bus — An information pathway between the components of a system. Your system
contains an expansion bus that allows the processor to communicate with controllers
for the peripheral devices connected to the system. Your system also contains an
address bus and a data bus for communications between the processor and RAM.
C — Celsius.
cache — A fast storage area that keeps a copy of data or instructions for quick data
retrieval.
cm — Centimeter(s).
COMn — The device names for the serial ports on your system.
control panel — The part of the system that contains indicators and controls, such as
the power button and power indicator.
controller — A chip or expansion card that controls the transfer of data between the
processor and memory or between the processor and a peripheral device.
coprocessor — A chip that relieves the system’s processor of specific processing tasks.
A math coprocessor, for example, handles numeric processing.
Glossary
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CPU — Central processing unit. See processor.
DC — Direct current.
DDR — Double-data rate. A technology in memory modules that potentially doubles
the data rate by transferring data on both the rising and falling pulses of a clock cycle.
device driver — A program that allows the operating system or some other program to
interface correctly with a peripheral.
DHCP — Dynamic Host Configuration Protocol. A method of automatically
assigning an IP address to a client system.
diagnostics — A comprehensive set of tests for your system.
DIMM — Dual in-line memory module. See also memory module.
DNS — Domain Name System. A method of translating Internet domain names, such
as www.example.com, into IP addresses, such as 208.77.188.166.
DRAM — Dynamic random-access memory. A system’s RAM is usually made up
entirely of DRAM chips.
driver — See device driver.
DVD — Digital versatile disc or digital video disc.
ECC — Error checking and correction.
EMI — Electromagnetic interference.
ERA — Embedded remote access. ERA allows you to perform remote, or "out-ofband," server management on your network server using a remote access controller.
ESD — Electrostatic discharge.
ESM — Embedded server management.
expansion bus — Your system contains an expansion bus that allows the processor to
communicate with controllers for peripherals, such as NICs.
expansion card — An add-in card, such as a NIC or SCSI adapter, that plugs into an
expansion-card connector on the system board. An expansion card adds some
specialized function to the system by providing an interface between the expansion
bus and a peripheral.
expansion-card connector — A connector on the system board or riser board for
plugging in an expansion card.
F — Fahrenheit.
FAT — File allocation table. The file system structure used by MS-DOS® to organize
and keep track of file storage. The Microsoft® Windows® operating systems can
optionally use a FAT file system structure.
Fibre Channel — A high-speed network interface used primarily with networked
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Glossary
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storage devices.
flash memory — A type of electronic chip that can be programmed and
reprogrammed using a software utility.
FSB — Front-side bus. The FSB is the data path and physical interface between the
processor and the main memory (RAM).
FTP — File transfer protocol.
g — Gram(s).
G — Gravities.
Gb — Gigabit(s); 1024 megabits or 1,073,741,824 bits.
GB — Gigabyte(s); 1024 megabytes or 1,073,741,824 bytes. However, when referring
to hard-drive capacity, the term is usually rounded to 1,000,000,000 bytes.
graphics mode — A video mode that can be defined as x horizontal by y vertical pixels
by z colors.
host adapter — A controller that implements communication between the system’s
bus and the peripheral device, typically a storage device.
hot-swap — The ability to insert or install a device, typically a hard drive or an internal
cooling fan, into the host system while the system is powered on and running.
Hz — Hertz.
I/O — Input/output. A keyboard is an input device, and a monitor is an output device.
In general, I/O activity can be differentiated from computational activity.
IDE — Integrated drive electronics. A standard interface between the system board
and storage devices.
iDRAC — Internet Dell Remote Access Controller. A remote access controller that
uses the Internet SCSI protocol.
IP — Internet Protocol.
IPv6 — Internet Protocol version 6.
IPX — Internet package exchange.
IRQ — Interrupt request. A signal that data is about to be sent to or received by a
peripheral device travels by an IRQ line to the processor. Each peripheral connection
must be assigned an IRQ number. Two devices can share the same IRQ assignment,
but you cannot operate both devices simultaneously.
iSCSI — Internet SCSI (see SCSI). A protocol that enables SCSI device
communication across a network or the Internet.
jumper — Small blocks on a circuit board with two or more pins emerging from them.
Plastic plugs containing a wire fit down over the pins. The wire connects the pins and
Glossary
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creates a circuit, providing a simple and reversible method of changing the circuitry in
a board.
K — Kilo-; 1000.
Kb — Kilobit(s); 1024 bits.
KB — Kilobyte(s); 1024 bytes.
Kbps — Kilobit(s) per second.
KBps — Kilobyte(s) per second.
kg — Kilogram(s); 1000 grams.
kHz — Kilohertz.
KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the
system from which the video is displayed and for which the keyboard and mouse are
used.
LAN — Local area network. A LAN is usually confined to the same building or a few
nearby buildings, with all equipment linked by wiring dedicated specifically to the
LAN.
LCD — Liquid crystal display.
LED — Light-emitting diode. An electronic device that lights up when a current is
passed through it.
LGA — Land grid array.
local bus — On a system with local-bus expansion capability, certain peripheral
devices (such as the video adapter circuitry) can be designed to run much faster than
they would with a traditional expansion bus. See also bus.
LOM — LAN on motherboard.
LVD — Low voltage differential.
m — Meter(s).
mA — Milliampere(s).
MAC address — Media Access Control address. Your system’s unique hardware
number on a network.
mAh — Milliampere-hour(s).
Mb — Megabit(s); 1,048,576 bits.
MB — Megabyte(s); 1,048,576 bytes. However, when referring to hard-drive capacity,
the term is often rounded to mean 1,000,000 bytes.
Mbps — Megabits per second.
MBps — Megabytes per second.
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MBR — Master boot record.
memory address — A specific location, usually expressed as a hexadecimal number, in
the system’s RAM.
memory module — A small circuit board containing DRAM chips that connects to the
system board.
memory — An area in your system that stores basic system data. A system can contain
several different forms of memory, such as integrated memory (ROM and RAM) and
add-in memory modules (DIMMs).
memory key — A portable flash memory storage device integrated with a USB
connector.
MHz — Megahertz.
mirroring — A type of data redundancy in which a set of physical drives stores data
and one or more sets of additional drives stores duplicate copies of the data. Mirroring
functionality is provided by software. See also striping and RAID.
mm — Millimeter(s).
ms — Millisecond(s).
NAS — Network Attached Storage. NAS is one of the concepts used for implementing
shared storage on a network. NAS systems have their own operating systems,
integrated hardware, and software that are optimized to serve specific storage needs.
NIC — Network interface controller. A device that is installed or integrated in a
system to allow connection to a network.
NMI — Nonmaskable interrupt. A device sends an NMI to signal the processor about
hardware errors.
ns — Nanosecond(s).
NVRAM — Nonvolatile random-access memory. Memory that does not lose its
contents when you turn off your system. NVRAM is used for maintaining the date,
time, and system configuration information.
parity — Redundant information that is associated with a block of data.
parity stripe — In RAID arrays, a striped hard drive containing parity data.
partition — You can divide a hard drive into multiple physical sections called
partitions with the fdisk command. Each partition can contain multiple logical drives.
You must format each logical drive with the format command.
PCI — Peripheral Component Interconnect. A standard for local-bus
implementation.
PDU — Power distribution unit. A power source with multiple power outlets that
provides electrical power to servers and storage systems in a rack.
Glossary
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peripheral — An internal or external device, such as a diskette drive or keyboard,
connected to a system.
pixel — A single point on a video display. Pixels are arranged in rows and columns to
create an image. A video resolution, such as 640 x 480, is expressed as the number of
pixels across by the number of pixels up and down.
POST — Power-on self-test. Before the operating system loads when you turn on your
system, the POST tests various system components such as RAM and hard drives.
processor — The primary computational chip inside the system that controls the
interpretation and execution of arithmetic and logic functions. Software written for
one processor must usually be revised to run on another processor. CPU is a synonym
for processor.
PXE — Preboot eXecution Environment. A way of booting a system via a LAN
(without a hard drive or bootable diskette).
RAC — Remote access controller.
RAID — Redundant array of independent disks. A method of providing data
redundancy. Some common implementations of RAID include RAID 0, RAID 1, RAID
5, RAID 10, and RAID 50. See also mirroring and striping.
RAM — Random-access memory. The system’s primary temporary storage area for
program instructions and data. Any information stored in RAM is lost when you turn
off your system.
R-DIMM — A registered DDR3 memory module.
readme file — A text file, usually shipped with software or hardware, that contains
information supplementing or updating the product’s documentation.
read-only file — A read-only file is one that you are prohibited from editing or
deleting.
ROM — Read-only memory. Your system contains some programs essential to its
operation in ROM code. A ROM chip retains its contents even after you turn off your
system. Examples of code in ROM include the program that initiates your system’s
boot routine and the POST.
ROMB — RAID on motherboard.
SAN — Storage Area Network. A network architecture that enables remote networkattached storage devices to appear to a server to be locally attached.
SAS — Serial-attached SCSI.
SATA — Serial Advanced Technology Attachment. A standard interface between the
system board and storage devices.
SCSI — Small computer system interface. An I/O bus interface with faster data
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Glossary
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transmission rates than standard ports.
SD card — Secure digital flash memory card.
SDRAM — Synchronous dynamic random-access memory.
sec — Second(s).
serial port — A legacy I/O port with a 9-pin connector that transfers data one bit at a
time and is most often used to connect a modem to the system.
service tag — A bar code label on the system used to identify it when you call Dell for
technical support.
SMART — Self-Monitoring Analysis and Reporting Technology. Allows hard drives to
report errors and failures to the system BIOS and then display an error message on the
screen.
SMP — Symmetric multiprocessing. Used to describe a system that has two or more
processors connected via a high-bandwidth link and managed by an operating system,
where each processor has equal access to I/O devices.
SNMP — Simple Network Management Protocol. A standard interface that allows a
network manager to remotely monitor and manage workstations.
striping — Disk striping writes data across three or more disks in an array, but only
uses a portion of the space on each disk. The amount of space used by a "stripe" is the
same on each disk used. A virtual disk may use several stripes on the same set of disks
in an array. See also guarding, mirroring, and RAID.
SVGA — Super video graphics array. VGA and SVGA are video standards for video
adapters with greater resolution and color display capabilities than previous standards.
system board — As the main circuit board, the system board usually contains most of
your system’s integral components, such as the processor(s), RAM, controllers for
peripherals, and various ROM chips.
system configuration information — Data stored in memory that tells a system what
hardware is installed and how the system should be configured for operation.
system memory — See RAM.
System Setup program — A BIOS-based program that allows you to configure your
system’s hardware and customize the system’s operation by setting features such as
password protection. Because the System Setup program is stored in NVRAM, any
settings remain in effect until you change them again.
TCP/IP — Transmission Control Protocol/Internet Protocol.
termination — Some devices (such as the last device at each end of a SCSI cable)
must be terminated to prevent reflections and spurious signals in the cable. When
such devices are connected in a series, you may need to enable or disable the
Glossary
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termination on these devices by changing jumper or switch settings on the devices or
by changing settings in the configuration software for the devices.
TOE — TCP/IP offload engine.
U-DIMM — An unregistered (unbuffered) DDR3 memory module.
uplink port — A port on a network hub or switch used to connect to other hubs or
switches without requiring a crossover cable.
UPS — Uninterruptible power supply. A battery-powered unit that automatically
supplies power to your system in the event of an electrical failure.
USB — Universal Serial Bus. A USB connector provides a single connection point for
multiple USB-compliant devices, such as mice and keyboards. USB devices can be
connected and disconnected while the system is running.
USB memory key — See memory key.
utility — A program used to manage system resources—memory, disk drives, or
printers, for example.
V — Volt(s).
VAC — Volt(s) alternating current.
VDC — Volt(s) direct current.
VGA — Video graphics array. VGA and SVGA are video standards for video adapters
with greater resolution and color display capabilities than previous standards.
video adapter — The logical circuitry that provides (in combination with the monitor)
your system’s video capabilities. A video adapter may be integrated into the system
board or may be an expansion card that plugs into an expansion slot.
video memory — Most VGA and SVGA video adapters include memory chips in
addition to your system’s RAM. The amount of video memory installed primarily
influences the number of colors that a program can display (with the appropriate video
drivers and monitor capabilities).
video resolution — Video resolution (800 x 600, for example) is expressed as the
number of pixels across by the number of pixels up and down. To display a program at
a specific graphics resolution, you must install the appropriate video drivers and your
monitor must support the resolution.
virtualization — The ability via software to share the resources of a single computer
across multiple environments. A single physical system may appear to the user as
multiple virtual systems able to host multiple operating systems.
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W — Watt(s).
WH — Watt-hour(s).
XML — Extensible Markup Language. XML is a way to create common information
formats and to share both the format and the data on the World Wide Web, intranets,
and elsewhere.
ZIF — Zero insertion force.
Glossary
195
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Index
A
installing, 145
LCD panel features, 15
removing, 142
Advanced ECC memory
mode, 107
cooling fans
troubleshooting, 161
B
batteries
troubleshooting, 160
battery
troubleshooting the RAID card
battery, 168
battery (system)
replacing, 139
blank
hard drive, 94
BMC
configuring, 81
C
CD drive
troubleshooting, 165
connectors
USB, 20
video, 20
D
damaged systems
troubleshooting, 159
Dell
contacting, 185
Dell PowerEdge Diagnostics
using, 173
diagnostics
advanced testing options, 175
testing options, 174
using Dell PowerEdge
Diagnostics, 173
when to use, 174
DIMMs
See memory modules (DIMMs).
drive blank
installing, 94
removing, 94
contacting Dell, 185
control panel assembly
features, 12
E
error messages, 62
Index
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front-panel, 12
NIC, 23
power, 12, 23
expansion card
troubleshooting, 169
expansion cards
installing, 115
removing, 118
F
front-panel features, 12
installing
control panel assembly, 145
expansion cards, 115
hard drive (cabled), 100
hard drive (hot-pluggable), 96
hard drive blank, 94
memory modules, 110
processor, 138
G
guidelines
connecting external devices, 22
memory installation, 106
H
hard drive
troubleshooting, 167
hard drives (cabled)
installing, 100
removing, 98
hard drives (hot-pluggable)
installing, 96
removing, 94
heat sink, 136
K
keyboards
troubleshooting, 156
L
LCD panel
features, 15
menus, 16
M
memory
troubleshooting, 162
memory key connector
(USB), 125
I
Memory Mirroring memory
mode, 108
iDRAC Configuration Utility, 82
memory mode
Advanced ECC, 107
indicators
Index
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Memory Mirroring, 108
Optimizer, 108
memory modules (DIMMs)
configuring, 106
installing, 110
RDIMM configurations, 108
removing, 113
messages
error messages, 62
status LCD, 28
system, 42
warning, 58
microprocessor
See processor.
microprocessors
troubleshooting, 171
N
NIC
indicators, 23
P
password
disabling, 183
setup, 79
system, 77
phone numbers, 185
POST
accessing system features, 11
power indicators, 12, 23
power supplies
indicators, 23
troubleshooting, 161
processor
installing, 138
removing, 135
upgrades, 135
R
Optimizer memory mode, 108
removing
control panel assembly, 142
expansion cards, 118
hard drive (cabled), 98
hard drive blank, 94
hard drives (hot-pluggable), 94
memory modules, 113
processor, 135
options
system setup, 63
replacing
system battery, 139
NICs
troubleshooting, 157
O
Index
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S
safety, 155
SAS controller daughter card
troubleshooting, 168
SAS hard drive. See hard drive.
SAS RAID controller daughter
card
troubleshooting, 168
SATA hard drive. See hard drive.
securing your system, 72, 78
setup password, 79
startup
accessing system features, 11
support
contacting Dell, 185
system cooling
troubleshooting, 161
system features
accessing, 11
system messages, 42
system password, 77
system setup
options, 63
system setup program
CPU options, 66
entering, 62
keystroke, 62
memory options, 65, 67-68
serial communications
options, 70-71
system security options, 72
system setup screens
main, 63
T
tape drive
troubleshooting, 166
telephone numbers, 185
TPM security, 72
troubleshooting
battery, 160
CD drive, 165
cooling fans, 161
damaged system, 159
expansion card, 169
external connections, 155
hard drive, 167
keyboard, 156
memory, 162
microprocessors, 171
NIC, 157
power supplies, 161
SAS RAID controller daughter
card, 168
system cooling, 161
tape drive, 166
video, 156
wet system, 158
U
UEFI Boot Manager
entering, 74
main screen, 75
Index
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System Utilities screen, 76
UEFI Boot Settings screen, 75
upgrades
processor, 135
USB
internal connector for memory
key, 125
V
video
troubleshooting, 156
W
warning messages, 58
wet system
troubleshooting, 158
Index
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202
Index