Dell Printer B5460DN User's Manual

Dell B5460dn Laser Printer
User's Guide
May 2012
www.dell.com | support.dell.com
Trademarks
Information in this document is subject to change without notice.
© 2012 Dell, Inc. All rights reserved.
Reproduction of this material in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, and Dell OpenManage are trademarks
of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products. Dell Inc. disclaims any proprietary
interest in trademarks and trade names other than its own.
Contents
2
Contents
Safety information.......................................................................................6
Learning about the printer...........................................................................8
Finding information about the printer......................................................................................................8
Selecting a location for the printer............................................................................................................9
Printer configurations.............................................................................................................................10
Using the printer control panel...............................................................................................................12
Understanding the colors of the indicator and Sleep button lights........................................................12
Additional printer setup.............................................................................14
Installing internal options........................................................................................................................14
Installing hardware options.....................................................................................................................30
Attaching cables......................................................................................................................................32
Setting up the printer software...............................................................................................................34
Networking..............................................................................................................................................36
Verifying printer setup............................................................................................................................42
Loading paper and specialty media............................................................44
Setting the paper size and type...............................................................................................................44
Configuring Universal paper settings......................................................................................................44
Loading the 550‑sheet tray.....................................................................................................................44
Loading the 2100‑sheet tray...................................................................................................................49
Loading the multipurpose feeder............................................................................................................56
Linking and unlinking trays......................................................................................................................60
Linking and unlinking trays ...............................................................................................................................60
Creating a custom name for a paper type ........................................................................................................60
Assigning a custom paper type name ...............................................................................................................61
Assigning a custom paper type .........................................................................................................................61
Paper and specialty media guide................................................................63
Using specialty media..............................................................................................................................63
Paper guidelines......................................................................................................................................64
Supported paper sizes, types, and weights.............................................................................................67
Printing......................................................................................................72
Printing a document................................................................................................................................72
Contents
3
Printing a document .........................................................................................................................................72
Adjusting toner darkness ..................................................................................................................................72
Printing from a flash drive.......................................................................................................................73
Supported flash drives and file types................................................................................................................73
Printing from a flash drive ................................................................................................................................74
Printing confidential and other held jobs................................................................................................75
Storing print jobs in the printer ........................................................................................................................75
Printing confidential and other held jobs .........................................................................................................76
Printing information pages......................................................................................................................77
Printing a font sample list .................................................................................................................................77
Printing a directory list......................................................................................................................................77
Canceling a print job................................................................................................................................77
Canceling a print job from the printer control panel........................................................................................77
Canceling a print job from the computer .........................................................................................................77
Understanding printer menus....................................................................79
Menus list................................................................................................................................................79
Paper menu.............................................................................................................................................79
Reports menu..........................................................................................................................................90
Network/Ports menu...............................................................................................................................91
Security menu.......................................................................................................................................104
Settings menu........................................................................................................................................107
Help menu.............................................................................................................................................127
Saving money and the environment.........................................................128
Saving paper and toner.........................................................................................................................128
Saving energy........................................................................................................................................128
Recycling................................................................................................................................................132
Securing the printer..................................................................................133
Using the security lock feature..............................................................................................................133
Statement of Volatility..........................................................................................................................133
Erasing volatile memory........................................................................................................................134
Erasing non‑volatile memory................................................................................................................134
Erasing printer hard disk memory.........................................................................................................135
Configuring printer hard disk encryption..............................................................................................135
Finding printer security information.....................................................................................................136
Contents
4
Maintaining the printer............................................................................137
Estimated number of remaining pages.................................................................................................137
Cleaning the printer..............................................................................................................................137
Checking the status of parts and supplies.............................................................................................138
Ordering supplies..................................................................................................................................139
Storing supplies.....................................................................................................................................140
Replacing supplies.................................................................................................................................141
Moving the printer................................................................................................................................146
Managing the printer...............................................................................149
Managing printer messages..................................................................................................................149
Accessing Status Monitor Center..........................................................................................................149
Checking the virtual display...................................................................................................................149
Modifying confidential print settings....................................................................................................150
Copying printer settings to other printers.............................................................................................150
Restoring factory default settings.........................................................................................................151
Clearing jams............................................................................................152
Avoiding jams........................................................................................................................................152
Understanding jam messages and locations.........................................................................................154
[x]‑page jam, lift front cover to remove cartridge. [200–201]..............................................................156
[x]‑page jam, open upper rear door. [202]...........................................................................................158
[x]‑page jam, remove standard bin jam. [203]......................................................................................159
[x]‑page jam, open upper and lower rear door. [231–234]..................................................................159
[x]‑page jam, remove tray 1 to clear duplex. [235–239].......................................................................162
[x]‑page jam, open tray [x]. [24x]..........................................................................................................163
[x]‑page jam, clear manual feeder. [250]..............................................................................................164
[x]‑page jam, remove paper, open mailbox rear door. Leave paper in bin. [41y.xx]............................165
[x]‑page jam, remove paper, open expander rear door. Leave paper in bin. [43y.xx]..........................167
[x]‑page jam, remove paper, open finisher rear door. Leave paper in bin. [451].................................168
[x]‑page jam, remove paper, open stapler door. Leave paper in bin. [455–457]..................................169
Troubleshooting.......................................................................................172
Understanding the printer messages....................................................................................................172
Solving printer problems.......................................................................................................................189
Solving print problems..........................................................................................................................197
Contents
5
Embedded Web Server does not open.................................................................................................222
Contacting technical support................................................................................................................223
Appendix..................................................................................................224
Index........................................................................................................226
Safety information
6
Safety information
Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.
Do not place or use this product near water or wet locations.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of
procedures other than those specified herein may result in hazardous radiation exposure.
This product uses a printing process that heats the print media, and the heat may cause the media to release emissions.
You must understand the section in your operating instructions that discusses the guidelines for selecting print media
to avoid the possibility of harmful emissions.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a
danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a
lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local
regulations.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all
other trays closed until needed.
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or
printer damage:
• Turn off the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If two or more optional finishers are installed, then remove the finishers individually from the printer.
Notes:
– Make sure to remove the topmost finisher first.
– To remove the finisher, hold the finisher on both sides, and then lift the latches to unlock the finisher.
• If the printer does not have a caster base but is configured with optional trays, then remove the trays.
Note: Slide the latch on the right side of the optional tray toward the front of the tray until it clicks into place.
•
•
•
•
Use the handholds located on both sides of the printer to lift it.
Make sure your fingers are not under the printer when you set it down.
Make sure there is adequate clearance around the printer.
Use only the power cord provided with this product or the manufacturer's authorized replacement.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer,
unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Use only the power cord provided with this product or the manufacturer's authorized replacement.
CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system
connections) are properly installed in their marked plug-in ports.
Safety information
7
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not
responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not
subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly
for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a service representative.
CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as a
power cord, a fax feature or USB cable, during a lightning storm.
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must
use either a printer stand or printer base if you are using a high-capacity tray or more than one option. If you
purchased a printer with a similar configuration, you may need additional furniture. For more information,
contact the place where you purchased the printer.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to lift it safely.
SAVE THESE INSTRUCTIONS.
Learning about the printer
8
Learning about the printer
Finding information about the printer
What are you looking for?
Find it here
Initial setup instructions:
Setup documentation—The setup documentation came
with the printer.
• Connecting the printer
• Installing the printer software
Additional setup and instructions for using the printer:
•
•
•
•
•
•
•
•
Selecting and storing paper and specialty media
Loading paper
Configuring printer settings
User's Guide and Quick Reference Guide—The guides are
available on the Software and Documentation CD.
For updates, visit our Web site at
http://support.dell.com.
Viewing and printing documents and photos
Setting up and using the printer software
Configuring the printer on a network
Caring for and maintaining the printer
Troubleshooting and solving problems
Instructions for:
• Connecting the printer to an Ethernet network
• Troubleshooting printer connection problems
Help using the printer software
Networking Guide—Open the Software and
Documentation CD, and then look for Printer and
Software Documentation under the Pubs folder. From
the list of publications, click the Networking Guide link.
Windows or Mac Help—Open a printer software program
or application, and then click Help.
Click
?
to view context‑sensitive information.
Notes:
• Help is automatically installed with the printer
software.
• The printer software is located in the printer
program folder or on the desktop, depending on
your operating system.
The latest supplemental information, updates, and technical
support:
•
•
•
•
•
•
•
•
Documentation
Driver downloads
Product upgrades
Service call and repair information
Order status
Live chat support
E‑mail support
Voice support
Dell Support Web site—http://support.dell.com
Support telephone numbers and hours of operation for
your country or region can be found on the Support Web
site.
Have the following information ready when you contact
support so that they may serve you faster:
• service tag
• express service Code
Note: The service tag and express service code appear
on labels located on your printer.
Learning about the printer
9
What are you looking for?
Find it here
• Software and Drivers—Certified drivers for my printer and
Software and Documentation CD
installers for Dell printer software
• Readme files—Last‑minute technical changes, or advanced
technical reference materials for experienced users or
technicians
• Supplies and accessories for my printer
• Replacement cartridges
Dell Printer Supplies Web site–http://dell.com/supplies
• Safety information for preparing to operate my printer
• Regulatory information
• Warranty information
Product Information Guide
You can purchase printer supplies online, by telephone,
or in select retail stores.
Note: The Product Information Guide may not be
available in your country or region.
Selecting a location for the printer
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to lift it safely.
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any
options, then leave enough room for them also. It is important to:
• Set up the printer near a properly grounded and easily accessible electrical outlet.
• Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee
156 standard.
• Provide a flat, sturdy, and stable surface.
• Keep the printer:
– Clean, dry, and free of dust.
– Away from stray staples and paper clips.
– Away from the direct airflow of air conditioners, heaters, or ventilators.
– Free from direct sunlight and humidity extremes.
• Observe the recommended temperatures and avoid fluctuations:
Ambient temperature 15.6°C – 32.2°C
Storage temperature
10°C – 43.3°C
• Allow the following recommended amount of space around the printer for proper ventilation:
Learning about the printer
10
5
4
1
3
2
1
Right side 305 mm (12 in.)
2
Front
508 mm (20 in.)
3
Left side
305 mm (12 in.)
4
Rear
305 mm (12 in.)
5
Top
115 mm (4.5 in.)
Printer configurations
Basic model
1
2
4
3
1
Standard bin
2
Printer control panel
3
Multipurpose feeder
4
Standard 550‑sheet tray (Tray 1)
Learning about the printer
11
Fully configured model
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must
use either a printer stand or printer base if you are using a high-capacity tray or more than one option. If you
purchased a printer with a similar configuration, you may need additional furniture. For more information,
contact the place where you purchased the printer.
The following illustration shows the maximum number of optional finishers and trays that are supported by the printer.
For more information on other configurations, visit our Web site.
1
6
5
4
3
2
1
High‑capacity output expander
2
Caster base
3
2100‑sheet tray
4
550‑sheet tray
5
4‑bin mailbox
6
Stapler finisher
Notes:
•
•
•
•
•
When using a staple finisher and 4‑bin mailbox, the staple finisher must always be on top.
Do not install any finisher on top of the high‑capacity output expander.
Always use a caster base when the printer is configured with a 2100‑sheet tray.
The 2100‑sheet tray must always be at the bottom of a configuration.
A maximum of four optional trays may be configured with the printer.
Learning about the printer
12
Using the printer control panel
1
10
Use the
9
2
3
8
7
4
5
6
To
1
Display
2
Select button
Submit changes made in the printer settings.
3
Arrow buttons
Scroll up and down or left and right.
4
Keypad
Enter numbers, letters, or symbols.
5
Sleep button
Enable Sleep mode or Hibernate mode.
Do the following to wake the printer from Sleep mode:
• View the printer status.
• Set up and operate the printer.
•
•
•
•
•
•
Press any hard button.
Pull out Tray 1 or load paper in the multipurpose feeder.
Open a door or cover.
Send a print job from the computer.
Perform a power‑on reset with the main power switch.
Attach a device to the USB port on the printer.
6
Stop or Cancel button Stop all printer activity.
7
Back button
Return to the previous screen.
8
Home button
Go to the home screen.
9
Indicator light
Check the status of the printer.
10
USB port
Connect a flash drive to the printer.
Note: Only the front USB port supports flash drives.
Understanding the colors of the indicator and Sleep button
lights
The colors of the indicator and Sleep button lights on the printer control panel signify a certain printer status or condition.
Learning about the printer
13
Indicator light color and its corresponding printer status
Indicator light
Printer status
Off
The printer is off or in Hibernate mode.
Blinking green
The printer is warming up, processing data, or printing.
Solid green
The printer is on, but idle.
Blinking red
The printer requires user intervention.
Sleep button light color and its corresponding printer status
Sleep button light
Printer status
Off
The printer is idle or in Ready state.
Solid amber
The printer is in Sleep mode.
Blinking amber
The printer is waking from or entering Hibernate mode.
Blinking amber for 0.1 second, then goes
completely off for 1.9 seconds in pulsing
pattern
The printer is in Hibernate mode.
Additional printer setup
14
Additional printer setup
Installing internal options
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and then unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then
turn them off as well, and unplug any cables going into the printer.
Available internal options
Note: Some options are available only in select printer models. For more information, contact the place where you
purchased your printer.
• Memory card
– DDR3 DIMM
– Flash memory
• Fonts
• Firmware cards
– Forms barcode
– PRESCRIBE
– IPDS
– Printcryption
• Printer hard disk
• Internal Solutions Ports (ISP)
Accessing the controller board
Note: This task requires a flathead screwdriver.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
1 Remove the controller board access cover.
1
2
Additional printer setup
15
2 Using a screwdriver, loosen the screws on the controller board shield.
3 Remove the controller board shield.
1
2
4 Use the following illustration to locate the appropriate connector:
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Touch something metal on the printer first before touching any controller board electronic component or
connector.
Additional printer setup
16
1
2
3
1
Internal Solutions Port or printer hard disk connector
2
Option card connector
3
Memory card connector
5 Align the screws with the holes on the controller board shield, and then reattach the controller board shield.
2
1
Additional printer setup
17
6 Tighten the screws on the controller board shield.
7 Reattach the controller board access cover.
1
2
Installing a memory card
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Touch something metal on the printer first before touching any controller board electronic components or
connectors.
Additional printer setup
18
An optional memory card can be purchased separately and attached to the controller board.
1 Access the controller board.
For more information, see “Accessing the controller board” on page 14.
2 Unpack the memory card.
Warning—Potential Damage: Do not touch the connection points along the edge of the card. Doing so may
cause damage.
3 Align the notch (1) on the memory card with the ridge (2) on the connector.
1
2
4 Push the memory card straight into the connector, and then push the card toward the controller board wall until
it clicks into place.
5 Reattach the controller board shield, and then the controller board access cover.
Additional printer setup
19
Installing an Internal Solutions Port
The controller board supports one optional Internal Solutions Port (ISP).
Note: This task requires a flathead screwdriver.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Touch something metal on the printer first before touching any controller board electronic components or
connectors.
1 Access the controller board.
For more information, see “Accessing the controller board” on page 14.
2 If an optional printer hard disk is installed, then remove the printer hard disk first.
For more information, see “Removing a printer hard disk” on page 29.
3 Unpack the ISP kit.
1
2
4
3
1
ISP solution
2
Screw for attaching the plastic bracket to the ISP
3
Screws for attaching the ISP mounting bracket to the controller board shield
4
Plastic bracket
Additional printer setup
20
4 Remove the metal cover from the ISP opening.
a Loosen the screw.
b Lift the metal cover, and then pull it out completely.
1
2
3
5 Align the posts of the plastic bracket to the holes on the controller board cage, and then press the plastic bracket
on the controller board cage until it clicks into place.
Note: Make sure that the plastic bracket has latched completely, and that the plastic bracket is seated firmly on
the controller board cage.
Additional printer setup
21
6 Install the ISP on the plastic bracket.
Note: Hold the ISP at an angle over the plastic bracket so that any overhanging connectors will pass through the
ISP opening in the controller board cage.
7 Lower the ISP toward the plastic bracket until the ISP is seated between the guides of the plastic bracket.
Additional printer setup
8 Use the provided thumbscrew for the ISP to attach the plastic bracket to the ISP.
Note: Turn the screw clockwise, enough to hold the ISP in place, but do not tighten it yet.
9 Attach the two provided screws to secure the ISP mounting bracket to the controller board shield.
10 Tighten the thumbscrew that is attached to the ISP.
Warning—Potential Damage: Do not screw it on too tightly.
22
Additional printer setup
11 Connect the ISP solution interface cable into the receptacle of the controller board.
Note: The plugs and receptacles are color-coded.
Installing an optional card
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them
off as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Touch a metal surface on the printer before touching any controller board electronic components or connectors.
1 Access the controller board.
For more information, see “Accessing the controller board” on page 14.
2 Unpack the optional card.
Warning—Potential Damage: Avoid touching the connection points along the edge of the card.
23
Additional printer setup
24
3 Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board.
1
2
4 Push the card firmly into place as shown in the illustration.
Warning—Potential Damage: Improper installation of the card may cause damage to the card and the
controller board.
Note: The entire length of the connector on the card must touch and be flushed against the controller board.
5 Close the controller board access door.
Note: When the printer software and any hardware options are installed, it may be necessary to manually add
the options in the printer driver to make them available for print jobs. For more information, see “Updating
available options in the printer driver” on page 35.
Additional printer setup
Installing a printer hard disk
Note: This task requires a flathead screwdriver.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Touch something metal on the printer first before touching any controller board electronic components or
connectors.
1 Access the controller board.
For more information, see “Accessing the controller board” on page 14.
2 Unpack the printer hard disk.
3 Locate the appropriate connector on the controller board cage.
Note: If an optional ISP is currently installed, then the printer hard disk must be installed onto the ISP.
25
Additional printer setup
26
To install a printer hard disk onto the ISP:
a Remove the screws attached to the printer hard disk mounting bracket, and then remove the bracket.
b Align the standoffs of the printer hard disk to the holes in the ISP, and then press the printer hard disk down
until the standoffs are in place.
Installation warning: Hold only the edges of the printed circuit board assembly. Do not touch or press on
the center of the printer hard disk. Doing so may cause damage.
c Insert the plug of the printer hard disk interface cable into the receptacle of the ISP.
Note: The plugs and receptacles are color‑coded.
Additional printer setup
27
To install a printer hard disk directly on the controller board cage:
a Align the standoffs of the printer hard disk to the holes in the controller board cage, and then press the printer
hard disk down until the standoffs are in place.
Installation warning: Hold only the edges of the printed circuit board assembly. Do not touch or press on
the center of the printer hard disk. Doing so may cause damage.
Additional printer setup
b Use the two provided screws to attach the printer hard disk mounting bracket.
c Insert the plug of the printer hard disk interface cable into the receptacle of the controller board.
Note: The plugs and receptacles are color‑coded.
28
Additional printer setup
29
Removing a printer hard disk
Note: This task requires a flathead screwdriver.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Touch something metal on the printer first before touching any controller board electronic components or
connectors.
1 Access the controller board.
For more information, see “Accessing the controller board” on page 14.
2 Unplug the printer hard disk interface cable from the controller board, leaving the cable attached to the printer
hard disk. To unplug the cable, squeeze the paddle at the plug of the interface cable to disengage the latch before
pulling the cable out.
Additional printer setup
30
3 Remove the screws holding the printer hard disk in place.
4 Remove the printer hard disk.
5 Set aside the printer hard disk.
Installing hardware options
Order of installation
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to lift it safely.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must
use either a printer stand or printer base if you are using a high-capacity tray or more than one option. If you
purchased a printer with a similar configuration, you may need additional furniture. For more information,
contact the place where you purchased the printer.
Additional printer setup
31
Install the printer and any hardware options you have purchased in the following order:
•
•
•
•
Caster base
2100‑sheet tray or spacer
Optional 550‑sheet tray
Printer
For more information on installing a caster base, optional 550‑sheet tray, spacer, or 2100‑sheet tray, see the setup
sheet that came with the option.
Installing optional trays
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to lift it safely.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must
use either a printer stand or printer base if you are using a high-capacity tray or more than one option. If you
purchased a printer with a similar configuration, you may need additional furniture. For more information,
contact the place where you purchased the printer.
1 Turn off the printer.
2 Unpack the optional tray, and then remove all packing material.
3 Pull out the tray, and then remove any packing material from inside the tray.
4 Insert the tray.
5 Place the tray near the printer.
Additional printer setup
32
6 Align the printer with the tray, and then slowly lower the printer into place.
7 Turn the printer back on.
Note: When the printer software and any optional trays are installed, you may need to manually add the
options in the printer driver to make them available for print jobs. For more information, see “Updating
available options in the printer driver” on page 35.
Attaching cables
CAUTION—POTENTIAL INJURY: Do not set up this product or make any electrical or cabling connections, such
as a power cord, a fax feature, or USB cable, during a lightning storm.
Connect the printer to the computer using a USB cable or Ethernet cable.
Make sure to match the following:
• The USB symbol on the cable with the USB symbol on the printer
• The appropriate Ethernet cable to the Ethernet port
• The appropriate parallel cable with the parallel port
Additional printer setup
33
6
1
2
3
4
5
1
Use the
To
Parallel port
Connect the printer to a computer.
Note: This can also be used in installing an optional Internal Solutions Port (ISP).
2
USB port
Attach an optional wireless network adapter.
3
Ethernet port
Connect the printer to a network.
4
USB printer port
Connect the printer to a computer.
5
Security slot
Attach a lock that will secure the controller board.
6
Printer power cord socket Connect the printer to a properly grounded electrical outlet.
Warning—Potential Damage: Do not touch the USB cable, any wireless network adapter, or the printer in the area
shown while actively printing. Loss of data or a malfunction can occur.
Organizing the cables
Note: This feature is available only if you purchase optional trays and a caster base.
After attaching the Ethernet cable and power cord, neatly tuck the cables in the channels at the back of the printer.
Additional printer setup
34
Setting up the printer software
Installing the printer software
Note: If you installed the printer software on the computer before but need to reinstall the software, then uninstall
the current software first.
For Windows users
1 Close all open software programs.
2 Insert the Software and Documentation CD.
If the installation dialog does not appear after a minute, then launch the CD manually:
a Click
, or click Start and then click Run.
b In the Start Search or Run dialog, type D:\setup.exe, where D is the letter of your CD or DVD drive.
c Press Enter, or click OK.
3 Click Install, and then follow the instructions on the computer screen.
Additional printer setup
35
For Macintosh users
1 Close all open applications.
2 Insert the Software and Documentation CD.
If the installation dialog does not appear after a minute, then click the CD icon on the desktop.
3 Double-click the software installer package, and then follow the instructions on the computer screen.
Note: To take advantage of the full features of your printer, select the custom install option, and then select all
packages listed.
Using the Internet
An updated printer software may be available at http://support.dell.com.
Updating available options in the printer driver
When the printer software and any hardware options are installed, you may need to manually add the options in the
printer driver to make them available for print jobs.
For Windows users
1 Open the printers folder.
a Click
, or click Start and then click Run.
b In the Start Search or Run dialog, type control printers.
c Press Enter, or click OK.
2 Select the printer.
3 Right‑click the printer, and then select Properties.
4 Click the Configuration tab.
5 Do either of the following:
• Click Update Now ‑ Ask Printer.
• Under Configuration Options, manually add any installed hardware options.
6 Click Apply.
For Macintosh users
1 From the Apple menu, navigate to either of the following:
• System Preferences > Print & Scan > select your printer > Options & Supplies > Driver
• System Preferences > Print & Fax > select your printer > Options & Supplies > Driver
2 Add any installed hardware options, and then click OK.
Additional printer setup
36
Networking
Notes:
• Purchase a wireless network adapter first before setting up the printer on a wireless network. For more
information, contact the place where you purchased the printer.
• A Service Set Identifier (SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP), Wi-Fi
Protected Access (WPA), WPA2, and 802.1X-RADIUS are types of security used on a network.
Preparing to set up the printer on an Ethernet network
To configure your printer to connect to an Ethernet network, organize the following information before you begin:
Note: If your network automatically assigns IP addresses to computers and printers, continue on to installing the
printer.
•
•
•
•
A valid, unique IP address for the printer to use on the network
The network gateway
The network mask
A nickname for the printer (optional)
Note: A printer nickname can make it easier for you to identify your printer on the network. You can choose to
use the default printer nickname, or assign a name that is easier for you to remember.
You will need an Ethernet cable to connect the printer to the network and an available port where the printer can
physically connect to the network. Use a new network cable when possible to avoid potential problems caused by a
damaged cable.
Installing the printer on an Ethernet network
For Windows users
1 Insert the Software and Documentation CD.
If the installation dialog does not appear after a minute, then launch the CD manually:
a Click
, or click Start and then click Run.
b In the Start Search or Run dialog, type D:\setup.exe, where D is the letter of the CD or DVD drive.
c Press Enter, or click OK.
2 Click Install, and then follow the instructions on the computer screen.
3 Select Ethernet connection, and then click Continue.
4 Attach the Ethernet cable when instructed to do so.
5 Select the printer from the list, and then click Continue.
Note: If the configured printer does not appear in the list, then click Modify Search.
6 Follow the instructions on the computer screen.
Additional printer setup
37
For Macintosh users
1 Allow the network DHCP server to assign an IP address to the printer.
2 Obtain the printer IP address either:
• From the printer control panel
• From the TCP/IP section in the Network/Ports menu
• By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: You will need the IP address if you are configuring access for computers on a different subnet than the printer.
3 Install the printer driver on the computer.
a Insert the Software and Documentation CD, and then double‑click the installer package for the printer.
b Follow the instructions on the computer screen.
c Select a destination, and then click Continue.
d From the Easy Install screen, click Install.
e Type the user password, and then click OK.
All the necessary applications are installed on the computer.
f Click Close when installation is complete.
4 Add the printer.
• For IP printing:
a From the Apple menu, navigate to either of the following:
– System Preferences > Print & Scan
– System Preferences > Print & Fax
b Click +.
c Click the IP tab.
d Type the printer IP address in the address field, and then click Add.
• For AppleTalk printing:
Notes:
– Make sure AppleTalk is activated on your printer.
– This feature is supported only in Mac OS X version 10.5.
a From the Apple menu, navigate to:
System Preferences > Print & Fax
b Click +, and then navigate to:
AppleTalk > select your printer > Add
Preparing to set up the printer on a wireless network
Notes:
• Make sure your wireless network adapter is installed in your printer and working properly.
• Make sure your access point (wireless router) is turned on and is working properly.
Additional printer setup
38
Make sure you have the following information before setting up the printer on a wireless network:
• SSID—The SSID is also referred to as the network name.
• Wireless Mode (or Network Mode)—The mode is either infrastructure or ad hoc.
• Channel (for ad hoc networks)—The channel defaults to automatic for infrastructure networks.
Some ad hoc networks will also require the automatic setting. Check with your system support person if you are
not sure which channel to select.
• Security Method—There are three basic options for Security Method:
– WEP key
If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the key
currently in use on the network by selecting the default WEP transmit key.
or
– WPA or WPA2 preshared key or passphrase
WPA includes encryption as an additional layer of security. The choices are AES or TKIP. Encryption must be set
for the same type on the router and on the printer, or the printer will not be able to communicate on the
network.
– 802.1X–RADIUS
If you are installing the printer on an 802.1X network, then you may need the following:
•
•
•
•
Authentication type
Inner authentication type
802.1X user name and password
Certificates
– No security
If your wireless network does not use any type of security, then you will not have any security information.
Note: Using an unsecured wireless network is not recommended.
Notes:
– If you do not know the SSID of the network that your computer is connected to, then launch the wireless utility
of the computer network adapter, and then look for the network name. If you cannot find the SSID or the
security information for your network, then see the documentation that came with the access point, or contact
your system support person.
– To find the WPA/WPA2 preshared key/passphrase for the wireless network, see the documentation that came
with the access point, see the Web page associated with the access point, or consult your system support
person.
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)
Before you begin, make sure that:
• The access point (wireless router) is WPS certified.
• A wireless network adapter is installed in the printer and is working properly. For more information, see the
instruction sheet that came with the wireless network adapter.
Additional printer setup
39
Using the Push Button Configuration (PBC) method
1 From the printer control panel, navigate to:
> Settings >
>Network/Ports >
Wi‑Fi Protected Setup >
> Network [x] >
> Network [x] Setup >
> Wireless >
>
> Start Push Button Method >
2 Follow the instructions on the printer display.
Using the Personal Identification Number (PIN) method
1 From the printer control panel, navigate to:
> Settings >
>Network/Ports >
> Network [x] > Wireless >
> Wi‑Fi Protected Setup >
>
Start PIN Method >
2 Copy the eight‑digit WPS PIN.
3 Open a Web browser, and then type the IP address of your access point in the address bar.
Notes:
• The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
4 Access the WPS settings.
5 Enter the eight‑digit PIN, and then save the setting.
Connecting the printer to a wireless network using the Embedded Web Server
Before you begin, make sure that:
• Your printer is connected temporarily to an Ethernet network.
• A wireless network adapter is installed in your printer and working properly. For more information, see the
instruction sheet that came with your wireless network adapter.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Network/Ports > Wireless.
3 Modify the settings to match the settings of your access point (wireless router).
Note: Make sure to enter the correct SSID.
4 Click Submit.
Additional printer setup
40
5 Turn off the printer, and then disconnect the Ethernet cable. Then wait for at least five seconds, and then turn the
printer back on.
6 To verify if your printer is connected to the network, print a network setup page. Then in the Network Card [x]
section, see if the status is “Connected”.
For more information, see the “Verifying printer setup” section of the User’s Guide.
Changing port settings after installing a new network Internal Solutions Port
When a new Internal Solutions Port (ISP) is installed in the printer, the printer configurations on computers that access
the printer must be updated since the printer will be assigned a new IP address. All computers that access the printer
must be updated with this new IP address.
Notes:
• If the printer has a static IP address, then you do not need to make any changes to the computer configurations.
• If the computers are configured to use the network name, instead of an IP address, then you do not need to
make any changes to your computer configurations.
• If you are adding a wireless ISP to a printer previously configured for an Ethernet connection, then make sure
the printer is disconnected from the Ethernet network when you configure the printer to operate wirelessly. If
the printer is not disconnected from the Ethernet network, then the wireless configuration will complete, but
the wireless ISP will not be active. To activate the wireless ISP, disconnect the printer from the Ethernet
network, turn off the printer, and then turn it back on.
• Only one network connection is active at a time. To switch between Ethernet and wireless connection types,
turn off the printer, connect the cable (to switch to an Ethernet connection) or disconnect the cable (to switch
to a wireless connection), and then turn the printer back on.
For Windows users
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer control panel. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click
, or click Start and then click Run.
3 In the Start Search or Run dialog, type control printers.
4 Press Enter, or click OK.
5 Locate the printer that has changed.
Note: If there is more than one copy of the printer, then update all of them with the new IP address.
6 Right‑click the printer.
7 Click Properties > Ports tab.
8 Select the port from the list, and then click Configure Port.
9 Type the new IP address in the “Printer Name or IP Address” field.
10 Click OK > Close.
Additional printer setup
41
For Macintosh users
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer control panel. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Add the printer.
• For IP printing:
a From the Apple menu, navigate to either of the following:
– System Preferences > Print & Scan
– System Preferences > Print & Fax
b Click +.
c Click the IP tab.
d Type the printer IP address in the address field, and then click Add.
• For AppleTalk printing:
Notes:
– Make sure AppleTalk is activated on your printer.
– This feature is supported only in Mac OS X version 10.5.
a From the Apple menu, navigate to:
System Preferences > Print & Fax
b Click +, and then navigate to:
AppleTalk > select the printer > Add
Setting up serial printing
Use serial printing to print even when the computer is far from the printer, or to print at a reduced speed.
After installing the serial or communication (COM) port, configure the printer and the computer. Make sure you have
connected the serial cable to the COM port on your printer.
1 Set the parameters in the printer.
a From the printer control panel, navigate to the menu for the port settings.
b Locate the menu for the serial port settings, and then adjust the settings, if necessary.
c Save the modified settings, and then print a menu settings page.
2 Install the printer driver.
a Insert the Software and Documentation CD.
If the installation dialog does not appear after a minute, then launch the CD manually:
1 Click
, or click Start and then click Run.
2 In the Start Search or Run dialog, type D:\setup.exe, where D is the letter of the CD or DVD drive.
3 Press Enter, or click OK.
b Click Install.
c Follow the instructions on the computer screen.
Additional printer setup
42
d Select Advanced, and then click Continue.
e From the Configure Printer Connection dialog, select a port.
f If the port is not in the list, then click Refresh, or navigate to:
Add port > select a port type > enter the necessary information > OK
g Click Continue > Finish.
3 Set the COM port parameters.
After installing the printer driver, set the serial parameters in the COM port assigned to the printer driver.
Note: Make sure the serial parameters in the COM port match the serial parameters you set in the printer.
a Open Device Manager.
1 Click
, or click Start and then click Run.
2 In the Start Search or Run dialog, type devmgmt.msc.
3 Press Enter, or click OK.
b Click + beside “Ports” to expand the list of available ports.
c Right‑click the COM port where you attached the serial cable to your computer (example: COM1), and then
click Properties.
d On the Port Settings tab, set the serial parameters to the same serial parameters set in the printer.
Check the serial heading of the menu settings page for the printer settings.
e Click OK, and then close all the dialogs.
f Print a test page to verify printer installation.
Verifying printer setup
Printing a menu settings page
Print a menu settings page to review the current menu settings and to verify if the printer options are installed correctly.
Note: If you have not changed any menu settings, then the menu settings page lists all the factory default settings.
When you select and save other settings from the menus, they replace the factory default settings as user default
settings. A user default setting remains in effect until you access the menu again, choose another value, and save it.
From the printer control panel, navigate to:
> Settings >
>Reports >
> Menu Settings Page >
Additional printer setup
43
Printing a network setup page
If the printer is attached to a network, then print a network setup page to verify the network connection. This page
also provides important information that aids network printing configuration.
1 From the printer control panel, navigate to:
> Settings >
> Reports >
> Network Setup Page >
2 Check the first section of the network setup page, and then confirm that the status is Connected.
If the status is Not Connected, then the LAN drop may not be active, or the network cable may be malfunctioning.
Consult your system support person for a solution, and then print another network setup page.
Loading paper and specialty media
44
Loading paper and specialty media
The selection and handling of paper and specialty media can affect how reliably documents print. For more information,
see “Avoiding jams” on page 152 and “Storing paper” on page 67.
Setting the paper size and type
1 From the printer control panel, navigate to:
> Settings >
> Paper Menu >
> Paper Size/Type >
2 Press the up or down arrow button to select the tray or feeder, and then press
3 Press the up or down arrow button to select the paper size, and then press
4 Press the up or down arrow button to select the paper type, and then press
.
.
to change the settings.
Configuring Universal paper settings
The Universal paper size is a user‑defined setting that lets you print on paper sizes that are not preset in the printer
menus.
Notes:
• The smallest supported Universal size is 70 x 127 mm (2.76 x 5 inches) for one‑sided printing and
105 x 148 mm (4.13 x 5.83 inches) for two‑sided (duplex) printing.
• The largest supported Universal size is 216 x 356 mm (8.5 x 14 inches) for one‑sided and two‑sided printing.
From the printer control panel, navigate to:
> Settings >
> Paper Menu >
> Universal Setup >
> Units of Measure >
> select unit of
measure >
Loading the 550‑sheet tray
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all
other trays closed until needed.
1 Pull out the tray.
Notes:
• When loading folio‑, legal‑, or oficio‑size paper, lift the tray slightly and pull it out completely.
• Avoid removing trays while a job prints or while Busy appears on the display. Doing so may cause a jam.
Loading paper and specialty media
45
2 Squeeze and slide the width guide to the correct position for the size of the paper being loaded until it clicks into
place.
1
2
Note: Use the paper size indicators on the bottom of the tray to help position the guides.
Loading paper and specialty media
46
3 Unlock the length guide, and then squeeze and slide the guide to the correct position for the size of the paper being
loaded.
1
2
3
Notes:
• Lock the length guide for all paper sizes.
• Use the paper size indicators on the bottom of the tray to help position the guides.
Loading paper and specialty media
47
4 Flex and fan the sheets to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface.
5 Load the paper stack with the printable side facedown.
Note: Make sure the paper or envelope is loaded properly.
• There are different ways for loading letterhead depending on whether an optional staple finisher is installed or
not.
Without an optional staple finisher With an optional staple finisher
One‑sided printing
One‑sided printing
Loading paper and specialty media
48
Without an optional staple finisher With an optional staple finisher
Two‑sided printing
Two‑sided printing
• Do not slide the paper into the tray. Load paper as shown in the illustration.
• If you are loading envelopes, then make sure that the flap side is facing up and the envelopes are on the left
side of the tray.
Loading paper and specialty media
49
• Make sure the paper is below the maximum paper fill indicator.
Warning—Potential Damage: Overfilling the tray can cause paper jams.
6 For custom‑ or Universal‑size paper, adjust the paper guides to lightly touch the sides of the stack, and then lock
the length guide.
7 Insert the tray.
8 From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the
tray.
Note: Set the correct paper size and type to avoid paper jams and print quality problems.
Loading the 2100‑sheet tray
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all
other trays closed until needed.
1 Pull out the tray.
2 Adjust the width and length guides.
Loading paper and specialty media
50
Loading A5‑size paper
a Pull up and slide the width guide to the position for A5.
1
2
L
LG FC IO
O OL
F TR
L
b Squeeze and slide the length guide to the position for A5 until it clicks into place.
1
2
Loading paper and specialty media
51
c Remove the A5 length guide from its holder.
1
2
d Insert the A5 length guide into its designated slot.
Note: Press the A5 length guide until it clicks into place.
Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper
a Pull up and slide the width guide to the correct position for the size of the paper being loaded.
1
L
LG FC IO
O OL
F TR
L
2
Loading paper and specialty media
52
b If the A5 length guide is still attached to the length guide, then remove it from its place. If the A5 length guide
is not attached, then proceed to step d.
c Put the A5 length guide in its holder.
1
2
Loading paper and specialty media
53
d Squeeze the length guide and slide it to the correct position for the size of the paper being loaded until it clicks
into place.
3 Flex and fan the sheets to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface.
4 Load the paper stack with the printable side facedown.
Note: Make sure the paper is loaded properly.
• There are different ways for loading letterhead depending on whether an optional staple finisher is installed or
not.
Loading paper and specialty media
54
Without an optional staple finisher With an optional staple finisher
One‑sided printing
C
AB
C
AB
One‑sided printing
C
C
AB
AB
Two‑sided printing
Two‑sided printing
Loading paper and specialty media
• Make sure the paper is below the maximum paper fill indicator.
Warning—Potential Damage: Overfilling the tray can cause paper jams.
5 Insert the tray.
Note: Press the paper stack down while inserting the tray.
55
Loading paper and specialty media
6 From the printer control panel, set the size and type in the Paper menu to match the paper loaded in the tray.
Note: Set the correct paper size and type to avoid paper jams and print quality problems.
Loading the multipurpose feeder
1 Pull down the multipurpose feeder door.
Note: Do not load or close the multipurpose feeder while a job is printing.
56
Loading paper and specialty media
57
2 Pull the multipurpose feeder extender.
Note: Guide the extender gently so that the multipurpose feeder is fully extended and open.
3 Slide the width guide to the correct position for the size of the paper being loaded.
Note: Use the paper size indicators on the bottom of the tray to help position the guides.
4 Prepare the paper or specialty media for loading.
• Flex and fan the sheets to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface.
Loading paper and specialty media
58
• Hold transparencies by the edges. Flex and fan the transparencies to loosen them. Straighten the edges on a
level surface.
Note: Avoid touching the printable side of the transparencies. Be careful not to scratch them.
• Flex and fan the stack of envelopes to loosen them. Straighten the edges on a level surface.
5 Load the paper or specialty media.
Note: Slide the stack gently into the multipurpose feeder until it comes to a stop.
• Load only one size and type of paper or specialty media at a time.
• Make sure the paper fits loosely in the multipurpose feeder, lies flat, and is not bent or wrinkled.
• There are different ways of loading letterhead depending on whether an optional staple finisher is installed or
not.
Without an optional staple finisher With an optional staple finisher
One‑sided printing
Two‑sided printing
One‑sided printing
Two‑sided printing
Loading paper and specialty media
59
• Load envelopes with the flap side down and on the left of the multipurpose feeder.
Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or
self‑stick adhesives. These envelopes may severely damage the printer.
• Make sure the paper or specialty media is below the maximum paper fill indicator.
Warning—Potential Damage: Overfilling the feeder can cause paper jams.
6 For custom- or Universal-size paper, adjust the width guides to lightly touch the sides of the stack.
7 From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the
tray.
Note: Set the correct paper size and type to avoid paper jams and print quality problems.
Loading paper and specialty media
60
Linking and unlinking trays
Linking and unlinking trays
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer control panel in the TCP/IP section under the Network/Ports
menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu.
3 Change the paper size and type settings for the trays you are linking.
• To link trays, make sure the paper size and type for the tray match that of the other tray.
• To unlink trays, make sure the paper size or type for the tray does not match that of the other tray.
4 Click Submit.
Note: You can also change the paper size and type settings using the printer control panel. For more information,
see “Setting the paper size and type” on page 44.
Warning—Potential Damage: Paper loaded in the tray should match the paper type name assigned in the printer.
The temperature of the fuser varies according to the specified paper type. Printing issues may occur if settings are
not properly configured.
Creating a custom name for a paper type
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu > Custom Names.
3 Select a custom name, and then type a new custom paper type name.
4 Click Submit.
5 Click Custom Types, and then verify if the new custom paper type name has replaced the custom name.
Using the printer control panel
1 From the printer control panel, navigate to:
> Settings >
> Paper Menu >
> Custom Names
2 Select a custom name, and then type a new custom paper type name.
Loading paper and specialty media
3 Press
61
.
4 Press Custom Types, and then verify if the new custom paper type name has replaced the custom name.
Assigning a custom paper type name
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu > Custom Names.
3 Type a name for the paper type, and then click Submit.
4 Select a custom type, and then verify that the correct paper type is associated with the custom name.
Note: Plain Paper is the factory default paper type for all user‑defined custom names.
Using the printer control panel
1 From the printer control panel, navigate to:
> Settings >
> Paper Menu >
> Custom Names
2 Type a name for the paper type, and then press
.
Assigning a custom paper type
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu > Custom Types.
3 Select a custom paper type name, and then select a paper type.
Note: Paper is the factory default paper type for all user‑defined custom names.
4 Click Submit.
Loading paper and specialty media
62
Using the printer control panel
1 From the printer control panel, navigate to:
> Settings >
> Paper Menu >
> Custom Types
2 Select a custom paper type name, and then select a paper type.
Note: Paper is the factory default paper type for all user‑defined custom names.
3 Press
.
Paper and specialty media guide
63
Paper and specialty media guide
Notes:
• Make sure the paper size, type, and weight are set correctly on the computer or printer control panel.
• Flex, fan and straighten specialty media before loading it.
• The printer may print at a reduced speed to prevent damage to the fuser.
Using specialty media
Tips on using card stock
Card stock is heavy, single‑ply specialty media. Many of its variable characteristics, such as moisture content, thickness,
and texture, can significantly affect print quality.
• From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the card
stock loaded in the tray.
• Print samples on the card stock being considered for use before buying large quantities.
• Specify the paper texture and weight from the tray settings to match the paper loaded in the tray.
• Preprinting, perforation, and creasing may significantly affect the print quality and cause jams or other paper feed
problems.
• Before loading the card stock on the tray, flex and fan the card stock to loosen them. Straighten the edges on a
level surface.
Tips on using envelopes
• From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the
envelopes loaded in the tray.
•
•
•
•
•
Print samples on the envelopes being considered for use before buying large quantities.
Use envelopes designed specifically for laser printers.
For best performance, use envelopes made from 90‑g/m2 (24‑lb) paper or 25% cotton.
Use only new envelopes from undamaged packages.
To optimize performance and minimize jams, do not use envelopes that:
–
–
–
–
–
–
–
–
–
Have excessive curl or twist.
Are stuck together or damaged in any way.
Have windows, holes, perforations, cutouts, or embossing.
Have metal clasps, string ties, or folding bars.
Have an interlocking design.
Have postage stamps attached.
Have any exposed adhesive when the flap is in the sealed or closed position.
Have bent corners.
Have rough, cockle, or laid finishes.
Paper and specialty media guide
64
• Adjust the width guides to fit the width of the envelopes.
• Before loading the envelopes on the tray, flex and fan the envelopes to loosen them. Straighten the edges on a
level surface.
Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal envelopes.
Tips on using labels
• From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the labels
loaded in the tray.
•
•
•
•
Print samples on labels being considered for use before buying large quantities.
Use labels designed specifically for laser printers.
Do not use labels with slick backing material.
Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial sheets
also contaminate the printer and the cartridge with adhesive, and could void the printer and toner cartridge
warranties.
• Do not use labels with exposed adhesive.
• Before loading labels on the tray, flex and fan labels to loosen them. Straighten the edges on a level surface.
Tips on using transparencies
• From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the
transparencies loaded in the tray.
•
•
•
•
Print a test page on the transparencies being considered for use before buying large quantities.
Use transparencies designed specifically for laser printers.
Avoid getting fingerprints on the transparencies to prevent print quality problems.
Before loading transparencies, flex and fan the sheets to prevent them from sticking together.
Paper guidelines
Paper characteristics
The following paper characteristics affect print quality and reliability. Consider these factors before printing on them:
Weight
The printer trays and multipurpose feeder can automatically feed paper weights between 60–176 g/m2 (16–47‑lb) grain
long paper. The 2100‑sheet tray can automatically feed paper weights up to 60–135 g/m2 (16–36‑lb) grain long paper.
Paper lighter than 60 g/m2 (16 lb) might not be stiff enough to feed properly, and may cause jams.
Note: Two‑sided printing is supported for 60–176 g/m2 (16–47‑lb) paper.
Paper and specialty media guide
65
Curl
Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur after
the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid,
cold, or dry conditions, even in the trays, can contribute to paper curling prior to printing and can cause feeding
problems.
Smoothness
Paper smoothness directly affects print quality. If paper is too rough, toner cannot fuse to it properly. If paper is too
smooth, it can cause paper feeding or print quality issues. Always use paper between 100 and 300 Sheffield points;
smoothness between 150 and 250 Sheffield points produces the best print quality.
Moisture content
The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly.
Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes that
can degrade its performance.
Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing. Extend
the time several days if the storage or transportation environment is very different from the printer environment. Thick
paper may also require a longer conditioning period.
Grain direction
Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of
the paper, or grain short, running the width of the paper.
For 60–176 g/m2 (16–47‑lb) paper, grain long paper is recommended.
Fiber content
Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the
paper with a high degree of stability, resulting in fewer paper feeding problems and better print quality. Paper containing
fibers such as cotton can negatively affect paper handling.
Selecting paper
Using the appropriate paper prevents jams and helps ensure trouble‑free printing.
To help avoid paper jams and poor print quality:
• Always use new, undamaged paper.
• Before loading paper, know the recommended printable side of the paper. This information is usually indicated on
the paper package.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.
• Do not use coated papers unless they are specifically designed for electrophotographic printing.
Paper and specialty media guide
66
Selecting preprinted forms and letterhead
Use these guidelines when selecting preprinted forms and letterhead:
• Use grain long for 60–90‑g/m2 (16–24‑lb) paper.
• Use only forms and letterhead printed using an offset lithographic or engraved printing process.
• Avoid paper with rough or heavily textured surfaces.
Use inks that are not affected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet these
requirements; latex inks might not.
When in doubt, contact your paper supplier.
Using recycled paper and other office papers
As an environmentally conscientious company, we support the use of recycled paper produced specifically for use in
laser (electrophotographic) printers.
While no blanket statement can be made that all recycled paper will feed well, we consistently test papers that represent
recycled cut size copier papers available on the global market. This scientific testing is conducted with rigor and
discipline. Many factors are taken into consideration both separately and as a whole, including the following:
•
•
•
•
•
•
•
•
Amount of post-consumer waste (We test up to 100% post-consumer waste content.)
Temperature and humidity conditions (Testing chambers simulate climates from all over the world.)
Moisture content (Business papers should have low moisture: 4–5%.)
Bending resistance and proper stiffness means optimum feeding through the printer.
Thickness (impacts how much can be loaded into a tray)
Surface roughness (measured in Sheffield units, impacts print clarity and how well toner fuses to the paper)
Surface friction (determines how easily sheets can be separated)
Grain and formation (impacts curling, which also influences the mechanics of how the paper behaves as it moves
through the printer)
• Brightness and texture (look and feel)
Recycled papers are better than ever; however, the amount of recycled content in a paper affects the degree of control
over foreign matter. And while recycled papers are one good path to printing in an environmentally responsible manner,
they are not perfect. The energy required to de-ink and deal with additives such as colorants and “glue” often generates
more carbon emissions than does normal paper production. However, using recycled papers enables better resource
management overall.
We concern ourselves with the responsible use of paper in general based on life cycle assessments of its products. To
gain a better understanding of the impact of printers on the environment, the company commissioned a number of
life cycle assessments and found that paper was identified as the primary contributor (up to 80%) of carbon emissions
caused throughout the entire life of a device (from design to end-of-life). This is due to the energy-intensive
manufacturing processes required to make paper.
Thus, we seek to educate customers and partners on minimizing the impact of paper. Using recycled paper is one way.
Eliminating excessive and unnecessary paper consumption is another. We are well-equipped to help customers
minimize printing and copying waste. In addition, the company encourages purchasing paper from suppliers who
demonstrate their commitment to sustainable forestry practices.
We do not endorse specific suppliers, although a converter’s product list for special applications is maintained. However,
the following paper choice guidelines will help alleviate the environmental impact of printing:
1 Minimize paper consumption.
Paper and specialty media guide
67
2 Be selective about the origin of wood fiber. Buy from suppliers who carry certifications such as the Forestry
Stewardship Council (FSC) or The Program for the Endorsement of Forest Certification (PEFC). These certifications
guarantee that the paper manufacturer uses wood pulp from forestry operators that employ environmentally and
socially responsible forest management and restoration practices.
3 Choose the most appropriate paper for printing needs: normal 75 or 80 g/m2 certified paper, lower weight paper,
or recycled paper.
Unacceptable paper examples
Test results indicate that the following paper types are at risk for use with laser printers:
•
•
•
•
Chemically treated papers used to make copies without carbon paper, also known as carbonless papers
•
•
•
•
•
Coated papers (erasable bond), synthetic papers, thermal papers
Preprinted papers with chemicals that may contaminate the printer
Preprinted papers that can be affected by the temperature in the printer fuser
Preprinted papers that require a registration (the precise location on the page) greater than ± 2.3 mm (± 0.9 in.),
such as optical character recognition (OCR) forms. In some cases, registration can be adjusted with a software
application to successfully print on these forms.)
Rough-edged, rough or heavily textured surface papers or curled papers
Recycled papers that fail EN12281:2002 (European testing)
Paper weighing less than 60 g/m2 (16 lb)
Multiple part forms or documents
Storing paper
Use these paper storage guidelines to help avoid jams and uneven print quality:
• For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent. Most
label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative humidity
between 40 and 60 percent.
•
•
•
•
Store paper in cartons, on a pallet or shelf, rather than on the floor.
Store individual packages on a flat surface.
Do not store anything on top of individual paper packages.
Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and wrapper
help keep the paper clean, dry, and flat.
Supported paper sizes, types, and weights
The following tables provide information on standard and optional paper sources and the types of paper they support.
Note: For an unlisted paper size, select the closest larger listed size.
Paper types and weights supported by the printer
The printer engine supports 60–176‑g/m2 (16–47‑lb) paper weights.
Paper and specialty media guide
Paper type
68
550‑sheet tray
2100‑sheet tray
Multipurpose feeder
Duplex
Paper
Card stock
X
Plain Envelope
X
X
Rough Envelope
X
X
Paper and Vinyl Labels
X
X
Pharmacy labels
X
Transparencies
X
X
Paper sizes supported by the printer
Paper size1
Dimensions
A4
210 x 297 mm
(8.3 x 11.7 in.)
A5
148 x 210 mm
(5.8 x 8.3 in.)
A6
105 x 148 mm
(4.1 x 5.8 in.)
X
JIS B5
182 x 257 mm
(7.2 x 10.1 in.)
X
Letter
216 x 279 mm
(8.5 x 11 in.)
Legal
216 x 356 mm
(8.5 x 14 in.)
Executive
184 x 267 mm
(7.3 x 10.5 in.)
Oficio
216 x 340 mm
(8.5 x 13.4 in.)
Folio
216 x 330 mm
(8.5 x 13 in.)
Statement
140 x 216 mm
(5.5 x 8.5 in.)
Standard or
optional
550‑sheet tray
Optional
2100‑sheet tray
Multipurpose
feeder
Duplex
X
X
1
If your preferred default paper size cannot be set in the printer control panel, then you may select common paper sizes
that correspond to the position of the length guide in the tray from the Paper Size/Type menu. If the paper size is not
available, then select Universal or turn off tray size sensing. For more information, contact technical support.
2
To support two‑sided (duplex) printing, the Universal width must be between 105 mm (4.13 inches) and 216 mm
(8.5 inches); the Universal length must be between 148 mm (5.83 inches) and 356 mm (14 inches).
Paper and specialty media guide
Paper size1
Dimensions
Universal2
105 x 148 mm to
216 x 356 mm
(4.13 x 5.83 in. to
8.5 x 14 in.)
70 x 127 mm to
216 x 356 mm
(2.76 x 5 to
8.5 x 14 in.)
69
Standard or
optional
550‑sheet tray
Optional
2100‑sheet tray
Multipurpose
feeder
Duplex
X
X
X
X
7 3/4 Envelope
(Monarch)
98 x 191 mm
(3.9 x 7.5 in.)
X
X
9 Envelope
98 x 225 mm
(3.9 x 8.9 in.)
X
X
10 Envelope
105 x 241 mm
(4.1 x 9.5 in.)
X
X
DL Envelope
110 x 220 mm
(4.3 x 8.7 in.)
X
X
C5 Envelope
162 x 229 mm
(6.38 x 9.01 in.)
X
X
B5 Envelope
176 x 250 mm
(6.93 x 9.84 in.)
X
X
Other Envelope
98 x 162 mm
(3.9 x 6.4 in.) to
176 x 250 mm
(6.9 x 9.8 in.)
X
X
1
If your preferred default paper size cannot be set in the printer control panel, then you may select common paper sizes
that correspond to the position of the length guide in the tray from the Paper Size/Type menu. If the paper size is not
available, then select Universal or turn off tray size sensing. For more information, contact technical support.
2
To support two‑sided (duplex) printing, the Universal width must be between 105 mm (4.13 inches) and 216 mm
(8.5 inches); the Universal length must be between 148 mm (5.83 inches) and 356 mm (14 inches).
Paper sizes, types, and weights supported by the finishers
Supported paper sizes
Paper size
4‑bin mailbox
High‑capacity output
expander
A6
A5
1
The finisher stacks the paper but does not staple or punch holes in it.
2
The finisher staples the paper if it is loaded short edge first.
Staple finisher
Staple, hole punch
finisher
X
X
2
1
Paper and specialty media guide
Paper size
70
4‑bin mailbox
High‑capacity output
expander
Staple finisher
Staple, hole punch
finisher
JIS B5
1
1
Executive
1
1
Letter
A4
Legal
1
Folio
1
Statement
1
Universal
Envelopes
X
1
The finisher stacks the paper but does not staple or punch holes in it.
2
The finisher staples the paper if it is loaded short edge first.
1
X
X
X
X
Supported paper types and weights
Paper type
Plain Paper
Paper weight
90–176 g/m2
(24–47 lb)
4‑bin mailbox
High‑capacity
output expander
X
Staple finisher
Staple, hole punch
finisher
X
X
60–90 g/m2
(16–24 lb)
Card Stock
163 g/m2
(110 Ib)
Transparency
146 g/m2
(39 Ib)
Recycled
90–176 g/m2
(24–47 lb)
X
*
*
X
*
*
X
X
X
X
X
X
X
X
X
X
X
X
60–90 g/m2
(16–24 lb)
Paper labels
180 g/m2
(48 Ib)
Vinyl Labels
300 g/m2
(92 Ib)
Dual web and
Integrated
*
180 g/m2
(48 Ib)
The finisher stacks the paper but does not staple or punch holes in it.
Paper and specialty media guide
Paper type
Polyester
Paper weight
220 g/m2
(59 Ib)
Bond
90–176 g/m2
(24–47 lb)
71
4‑bin mailbox
High‑capacity
output expander
Staple finisher
Staple, hole punch
finisher
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
60–90 g/m2
(16–24 lb)
Envelope
105 g/m2
(28 Ib)
Letterhead
90–176 g/m2
(24–47 lb)
60–90 g/m2
(16–24 lb)
Preprinted
90–176 g/m2
(24–47 lb)
60–90 g/m2
(16–24 lb)
Colored Paper
90–176 g/m2
(24–47 lb)
60–90 g/m2
(16–24 lb)
*
The finisher stacks the paper but does not staple or punch holes in it.
Printing
72
Printing
Printing a document
Printing a document
1 From the Paper menu on the printer control panel, set the paper type and size to match the paper loaded.
2 Send the print job:
For Windows users
a With a document open, click File > Print.
b Click Properties, Preferences, Options, or Setup.
c Adjust the settings, if necessary.
d Click OK > Print.
For Macintosh users
a Customize the settings in the Page Setup dialog if necessary:
1 With a document open, choose File > Page Setup.
2 Choose a paper size or create a custom size to match the paper loaded.
3 Click OK.
b Customize the settings in the Page Setup dialog if necessary:
1 With a document open, choose File > Print.
If necessary, click the disclosure triangle to see more options.
2 From the Print dialog and pop‑up menus adjust the settings if necessary.
Note: To print on a specific paper type, adjust the paper type setting to match the paper loaded, or
select the appropriate tray or feeder.
3 Click Print.
Adjusting toner darkness
Using the Embedded Web Server
1 Open a Web browser, and then type the IP address of the printer in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Print Settings > Quality Menu > Toner Darkness.
3 Adjust the toner darkness, and then click Submit.
Printing
73
Using the printer control panel
1 From the printer control panel, navigate to:
> Settings >
> Print Settings >
2 Adjust the toner darkness, and then press
> Quality Menu >
> Toner Darkness
.
Printing from a flash drive
Supported flash drives and file types
Notes:
• High‑speed USB flash drives must support the full‑speed standard. Low-speed USB devices are not supported.
• USB flash drives must support the File Allocation Table (FAT) system. Devices formatted with New Technology
File System (NTFS) or any other file system are not supported.
Recommended flash drives
File type
Many flash drives are tested and approved for use with the printer. For more information, visit Documents:
http://support.dell.com.
• .pdf
• .xps
Images:
•
•
•
•
•
•
•
•
.dcx
.gif
.jpeg or .jpg
.bmp
.pcx
.tiff or .tif
.png
.fls
Printing
74
Printing from a flash drive
Notes:
• Before printing an encrypted PDF file, you will be prompted to enter the file password from the printer control
panel.
• You cannot print files for which you do not have printing permissions.
1 Insert a flash drive into the USB port.
Notes:
• A flash drive icon appears on the printer control panel and in the held jobs icon when a flash drive is
installed.
• If you insert the flash drive when the printer requires attention, such as when a jam has occurred, then the
printer ignores the flash drive.
• If you insert the flash drive while the printer is processing other print jobs, then Busy appears. After these
print jobs are processed, you may need to view the held jobs list to print documents from the flash drive.
Warning—Potential Damage: Do not touch the printer or the flash drive in the area shown while actively
printing, reading, or writing from the memory device. Loss of data can occur.
Printing
75
2 From the printer control panel, select the document you want to print.
3 Press the left or right arrow button to specify the number of copies for printing, and then press
.
Notes:
• Do not remove the flash drive from the USB port until the document has finished printing.
• If you leave the flash drive in the printer after leaving the initial USB menu screen, then access held jobs
from the printer control panel to print files from the flash drive.
Printing confidential and other held jobs
Storing print jobs in the printer
1 From the printer control panel, navigate to:
> Settings >
> Security >
> Confidential Print > select the print job type
Print job type
Description
Max Invalid PIN
Limits the number of times an invalid PIN can be entered.
Note: When the limit is reached, the print jobs for that user name and PIN are
deleted.
Confidential Job Expiration
Lets you hold print jobs in the computer until you enter the PIN from the printer
control panel.
Note: The PIN is set from the computer. It must be four digits, using the
numbers 0–9.
Repeat Job Expiration
Lets you print and store print jobs in the printer memory for reprinting.
Verify Job Expiration
Lets you print one copy of a print job while the printer holds the remaining
copies. It allows you to examine if the first copy is satisfactory. The print job is
automatically deleted from the printer memory once all copies are printed.
Reserve Job Expiration
Lets you store print jobs for printing at a later time. The print jobs are held until
deleted from the Held Jobs menu.
Notes:
• Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to
process additional held jobs.
• You can set the printer to store print jobs in the printer memory until you start the print job from the printer
control panel.
• All print jobs that can be initiated by the user at the printer are called held jobs.
2 Press
.
Printing
76
Printing confidential and other held jobs
Note: Confidential and Verify print jobs are automatically deleted from memory after printing. Repeat and Reserve
jobs are held in the printer until you choose to delete them.
For Windows users
1 With a document open, click File > Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click Print and Hold.
4 Select the print job type (Confidential, Repeat, Reserve, or Verify), and then assign a user name. For a confidential
print job, also enter a four‑digit PIN.
5 Click OK or Print.
6 From the printer control panel, release the print job.
• For confidential print jobs, navigate to:
Held jobs > select your user name > Confidential Jobs > enter the PIN > select the print job > specify the number
of copies > Print
• For other print jobs, navigate to:
Held jobs > select your user name > select the print job > specify the number of copies > Print
For Macintosh users
1 With a document open, choose File > Print.
If necessary, click the disclosure triangle to see more options.
2 From the print options or Copies & Pages pop‑up menu, choose Job Routing.
3 Select the print job type (Confidential, Repeat, Reserve, or Verify), and then assign a user name. For a confidential
print job, also enter a four‑digit PIN.
4 Click OK or Print.
5 From the printer control panel, release the print job:
• For confidential print jobs, navigate to:
Held jobs > select your user name > Confidential Jobs > enter the PIN > select the print job > specify the number
of copies > Print
• For other print jobs, navigate to:
Held jobs > select your user name > select the print job > specify the number of copies > Print
Printing
77
Printing information pages
For more information on printing information pages, see “Printing a menu settings page” on page 42 and “Printing a
network setup page” on page 43.
Printing a font sample list
1 From the printer control panel, navigate to:
> Settings >
> Reports >
> Print Fonts
2 Press the up or down arrow button to select the font setting.
3 Press
.
Note: The PPDS fonts appear only when the PPDS data stream is activated.
Printing a directory list
From the printer control panel, navigate to:
> Settings > Reports >
> Print Directory >
Note: The Print Directory menu item appears only when an optional flash memory or printer hard disk is installed.
Canceling a print job
Canceling a print job from the printer control panel
From the printer control panel, press
>
.
Canceling a print job from the computer
For Windows users
1 Open the printers folder.
a Click
, or click Start and then click Run.
b In the Start Search or Run dialog, type control printers.
c Press Enter, or click OK.
2 Double‑click the printer icon.
3 Select the print job you want to cancel.
4 Click Delete.
Printing
For Macintosh users
1 From the Apple Menu, navigate to either of the following:
• System Preferences > Print & Scan > select a printer > Open Print Queue
• System Preferences > Print & Fax > select a printer > Open Print Queue
2 From the printer window, select the print job you want to cancel, and then click Delete.
78
Understanding printer menus
79
Understanding printer menus
Menus list
Paper Menu
Reports
Network/Ports
Default Source
Menu Settings Page
Active NIC
Paper Size/Type
Device Statistics
Standard Network 2
Configure MP
Stapler Test
Standard USB
Substitute Size
Network Setup Page 1
Parallel [x]
Paper Texture
Profiles List
Serial [x]
Paper Weight
Print Fonts
Print Directory
SMTP Setup
Paper Loading
Custom Types
Asset Report
Universal Setup
Bin Setup
Security
Settings
Help
Miscellaneous Security Settings 3
General Settings
Print All Guides
Confidential Print
Flash Drive Menu
Print Quality
Security Audit Log
Print Settings
Printing Guide
Print Defects Guide
Set Date and Time
Information Guide
1
Depending on the printer setup, this menu item appears as Network Setup Page or Network [x] Setup Page.
2
Depending on the printer setup, this menu item appears as Standard Network or Network [x].
Paper menu
Default Source menu
Use
To
Default Source
Tray [x]
MP Feeder
Manual Paper
Manual Envelope
Set a default paper source for all print jobs.
Notes:
• Tray 1 (standard tray) is the factory default setting.
• From the Paper menu, set Configure MP to "Cassette" for MP Feeder to
appear as a menu setting.
• If two trays contain paper of the same size and type, and the trays have
the same settings, then the trays are automatically linked. When one tray
is empty, the print job continues using the linked tray.
Understanding printer menus
80
Paper Size/Type menu
Use
To
Tray [x] Size
A4
A5
A6
JIS‑B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
7 3/4 Envelope
9 Envelope
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope
Specify the paper size loaded in each tray.
Tray [x] Type
Plain Paper
Card Stock
Transparency
Recycled
Labels
Vinyl Labels
Bond
Envelope
Rough Envelope
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Specify the type of paper loaded in each tray.
Notes:
• Letter is the US factory default setting. A4 is the international factory
default setting.
• If two trays contain paper of the same size and type, and the trays have
the same settings, then the trays are automatically linked. The
multipurpose feeder may also be linked. When one tray is empty, the
print job continues using the linked tray.
• The A6 paper size is supported only in Tray 1 and the multipurpose
feeder.
Notes:
• Plain Paper is the factory default setting for Tray 1. Custom Type [x] is
the factory default setting for all other trays.
• If available, a user‑defined name will appear instead of Custom Type [x].
• Use this menu to configure automatic tray linking.
Note: Only installed trays and feeders are listed in this menu.
Understanding printer menus
81
Use
To
MP Feeder Size
A4
A5
A6
JIS B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
7 3/4 Envelope
9 Envelope
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope
Specify the paper size loaded in the multipurpose feeder.
MP Feeder Type
Plain Paper
Card Stock
Transparency
Recycled
Labels
Vinyl Labels
Bond
Envelope
Rough Envelope
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Specify the paper type loaded in the multipurpose feeder.
Notes:
• Letter is the US factory default setting. A4 is the international factory
default setting.
• From the Paper menu, set Configure MP to “Cassette” for MP Feeder
Size to appear as a menu.
• The multipurpose feeder does not automatically detect paper size.
Make sure to set the paper size value.
Notes:
• Plain Paper is the factory default setting.
• From the Paper menu, set Configure to “Cassette” for MP Feeder Type
to appear as a menu.
Note: Only installed trays and feeders are listed in this menu.
Understanding printer menus
82
Use
To
Manual Paper Size
A4
A5
A6
JIS B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
Specify the size of the paper being manually loaded.
Manual Paper Type
Plain Paper
Card Stock
Transparency
Recycled
Labels
Vinyl Labels
Bond
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Specify the paper type being manually loaded.
Manual Envelope Size
7 3/4 Envelope
9 Envelope
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope
Specify the envelope size being manually loaded.
Manual Envelope Type
Envelope
Rough Envelope
Custom Type [x]
Specify the envelope type being manually loaded.
Note: Letter is the US factory default setting. A4 is the international factory
default setting.
Notes:
• Plain Paper is the factory default setting.
• From the Paper menu, set Configure MP to “Manual” for Manual Paper
Type to appear as a menu.
Note: 10 Envelope is the US factory default setting. DL Envelope is the
international factory default setting.
Note: Envelope is the factory default setting.
Note: Only installed trays and feeders are listed in this menu.
Understanding printer menus
83
Configure MP menu
Use
To
Configure MP
Cassette
Manual
First
Determine when the printer selects paper from the multipurpose feeder.
Notes:
• Cassette is the factory default setting. Cassette configures the
multipurpose feeder as the automatic paper source.
• Manual sets the multipurpose feeder only for manual‑feed print jobs.
• First configures the multipurpose feeder as the primary paper source.
Substitute Size menu
Use
To
Substitute Size
Off
Statement/A5
Letter/A4
All Listed
Substitute a specified paper size if the requested paper size is not available.
Notes:
• All Listed is the factory default setting. All available substitutions are
allowed.
• Off indicates that no size substitutions are allowed.
• Setting a size substitution lets the print job continue without Change
Paper appearing.
Paper Texture menu
Use
To
Plain Texture
Smooth
Normal
Rough
Specify the relative texture of the plain paper loaded in a specific tray.
Card Stock Texture
Smooth
Normal
Rough
Specify the relative texture of the card stock loaded in a specific tray.
Transparency Texture
Smooth
Normal
Rough
Specify the relative texture of the transparencies loaded in a specific tray.
Recycled Texture
Smooth
Normal
Rough
Specify the relative texture of the recycled paper loaded in a specific tray.
Note: Normal is the factory default setting.
Notes:
• Normal is the factory default setting.
• These options appear only if card stock is supported.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Understanding printer menus
Use
To
Labels Texture
Smooth
Normal
Rough
Specify the relative texture of the labels loaded in a specific tray.
Vinyl Labels Texture
Smooth
Normal
Rough
Specify the relative texture of the vinyl labels loaded in a specific tray.
Bond Texture
Smooth
Normal
Rough
Specify the relative texture of the bond paper loaded in a specific tray.
Envelope Texture
Smooth
Normal
Rough
Specify the relative texture of the envelopes loaded in a specific tray.
Rough Envelope Texture
Rough
Specify the relative texture of the rough envelopes loaded in a specific tray.
Letterhead Texture
Smooth
Normal
Rough
Specify the relative texture of the letterhead loaded in a specific tray.
Preprinted Texture
Smooth
Normal
Rough
Specify the relative texture of the preprinted paper loaded in a specific tray.
Colored Texture
Smooth
Normal
Rough
Specify the relative texture of the colored paper loaded in a specific tray.
Light Texture
Smooth
Normal
Rough
Specify the relative texture of the light paper loaded in a specific tray.
Heavy Texture
Smooth
Normal
Rough
Specify the relative texture of the heavy paper loaded in a specific tray.
Rough/Cotton Texture
Rough
Specify the relative texture of the rough or cotton paper loaded in a specific tray.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Rough is the factory default setting.
Note: Normal is the factory default setting.
Note: Rough is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Rough is the factory default setting.
84
Understanding printer menus
85
Use
To
Custom [x] Texture
Smooth
Normal
Rough
Specify the relative texture of the custom paper loaded in a specific tray.
Note: Normal is the factory default setting.
Paper Weight menu
Use
To
Plain Weight
Light
Normal
Heavy
Specify the relative weight of the plain paper loaded.
Card Stock Weight
Light
Normal
Heavy
Specify the relative weight of the card stock loaded.
Transparency Weight
Light
Normal
Heavy
Specify the relative weight of the transparencies loaded.
Recycled Weight
Light
Normal
Heavy
Specify the relative weight of the recycled paper loaded.
Labels Weight
Light
Normal
Heavy
Specify the relative weight of the labels loaded.
Vinyl Labels Weight
Light
Normal
Heavy
Specify the relative weight of the vinyl labels loaded.
Bond Weight
Light
Normal
Heavy
Specify the relative weight of the bond paper loaded.
Envelope Weight
Light
Normal
Heavy
Specify the relative weight of the envelope loaded.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Understanding printer menus
86
Use
To
Rough Envelope Weight
Light
Normal
Heavy
Specify the relative weight of the rough envelope loaded.
Letterhead Weight
Light
Normal
Heavy
Specify the relative weight of the letterhead loaded.
Preprinted Weight
Light
Normal
Heavy
Specify the relative weight of the preprinted paper loaded.
Colored Weight
Light
Normal
Heavy
Specify the relative weight of the colored paper loaded.
Light Weight
Light
Specify that the weight of the paper loaded is light.
Heavy Weight
Heavy
Specify that the weight of the paper loaded is heavy.
Rough/Cotton Weight
Light
Normal
Heavy
Specify the relative weight of the cotton or rough paper loaded.
Custom [x] Weight
Light
Normal
Heavy
Specify the relative weight of the custom paper loaded.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Notes:
• Normal is the factory default setting.
• The options appear only when the custom type is supported.
Paper Loading menu
Use
To
Card Stock Loading
Duplex
Off
Determine and set two-sided printing for all print jobs with Card Stock
as the paper type.
Notes:
• Off is the factory default setting for all Paper Loading menu selections.
• Duplex sets the printer default to two‑sided printing for every print job unless one‑sided printing is selected from
Print Properties or the print dialog, depending on your operating system.
Understanding printer menus
87
Use
To
Recycled Loading
Duplex
Off
Determine and set two-sided printing for all print jobs with Recycled
as the paper type.
Labels Loading
Duplex
Off
Determine and set two-sided printing for all print jobs with Labels as
the paper type.
Vinyl Labels Loading
Duplex
Off
Determine and set two-sided printing for all print jobs with Vinyl
Labels as the paper type.
Bond Loading
Duplex
Off
Determine and set two-sided printing for all print jobs with Bond as
the paper type.
Letterhead Loading
Duplex
Off
Determine and set two-sided printing for all print jobs with Letterhead
as the paper type.
Preprinted Loading
Duplex
Off
Determine and set two-sided printing for all print jobs with Preprinted
as the paper type.
Colored Loading
Duplex
Off
Determine and set two-sided printing for all print jobs with Colored
as the paper type.
Light Loading
Duplex
Off
Determine and set two-sided printing for all print jobs with Light as
the paper type.
Heavy Loading
Duplex
Off
Determine and set two-sided printing for all print jobs with Heavy as
the paper type.
Rough/Cotton Loading
Duplex
Off
Determine and set two-sided printing for all print jobs with Rough or
Cotton as the paper type.
Custom [x] Loading
Duplex
Off
Determine and set two-sided printing for all print jobs with Custom [x]
as the paper type.
Note: Custom [x] Loading is available only when the custom type is
supported.
Notes:
• Off is the factory default setting for all Paper Loading menu selections.
• Duplex sets the printer default to two‑sided printing for every print job unless one‑sided printing is selected from
Print Properties or the print dialog, depending on your operating system.
Understanding printer menus
88
Custom Types menu
Use
To
Custom Type [x] Associate a paper or specialty media type with a factory default custom type name or a user‑defined
custom name created from the Embedded Web Server.
Paper
Card Stock
Notes:
Transparency
• Paper is the factory default setting.
Rough/Cotton
• The custom media type must be supported by the selected tray or multipurpose feeder to print
Labels
from that source.
Envelope
Specify a paper type when Recycled is selected in other menus.
Recycled
Paper
Notes:
Card Stock
• Paper is the factory default setting.
Transparency
Rough/Cotton • The custom media type must be supported by the selected tray or multipurpose feeder to print
from that source.
Labels
Envelope
Universal Setup menu
Use
To
Units of Measure
Inches
Millimeters
Identify the units of measure.
Portrait Width
3–8.5 inches
76–216 mm
Set the portrait width.
Notes:
• Inches is the US factory default setting.
• Millimeters is the international factory default setting.
Notes:
• If the width exceeds the maximum, then the printer uses the
maximum width allowed.
• 8.5 inches is the US factory default setting. You can increase the
width in 0.01‑inch increments.
• 216 mm is the international factory default setting. You can increase
the width in 1‑mm increments.
Portrait Height
3–14.17 inches
76–360 mm
Set the portrait height.
Notes:
• If the height exceeds the maximum, then the printer uses the
maximum height allowed.
• 14 inches is the US factory default setting. You can increase the
height in 0.01‑inch increments.
• 356 mm is the international factory default setting. You can increase
the height in 1‑mm increments.
Understanding printer menus
89
Use
To
Feed Direction
Short Edge
Long Edge
Specify the feed direction if the paper can be loaded in either direction.
Notes:
• Short Edge is the factory default setting.
• Long Edge appears only when the longest edge is shorter than the
maximum width supported in the tray.
Bin Setup menu
Use
To
Output Bin
Standard Bin
Bin [x]
Specify the default bin.
Notes:
• If multiple bins are assigned the same name, then the
name appears only once in the menu.
• Standard Bin is the factory default setting.
Configure Bins
Mailbox
Link
Mail Overflow
Link Optional
Type Assignment
Specify configuration options for bins.
Notes:
• Mailbox is the factory default setting. This setting
treats each bin as a separate mailbox.
• Link configures all available bins as one large bin.
• Mail Overflow configures each bin as a separate
mailbox.
• Link Optional links all available bins except the
standard bin and only appears when at least two
optional bins are installed.
• Type Assignment assigns each paper type to a bin or
linked bin set.
• Bins assigned the same name are automatically
linked unless Link Optional is selected.
Overflow Bin
Standard Bin
Bin [x]
Specify an alternative bin when a designated bin is full.
Notes:
• Standard Bin is the factory default setting.
• If multiple bins are assigned the same name, then the
name only appears once in the bin list.
• [x] can be any number between 1 and 12 if the
appropriate optional bins are installed.
Understanding printer menus
90
Use
To
Assign Type/Bin
Plain Paper Bin
Card Stock Bin
Transparency Bin
Recycled Bin
Labels Bin
Vinyl Labels Bin
Bond Bin
Envelope Bin
Rough Envelope Bin
Letterhead Bin
Preprinted Bin
Colored Bin
Light Paper Bin
Heavy Paper Bin
Rough/Cotton Bin
Custom [x] Bin
Select a bin for each supported paper type.
For each type, select the following options:
Disabled
Standard Bin
Bin [x]
Notes:
• Disabled is the factory default setting.
• [x] can be any number between 1 and 12 if the
appropriate optional bins are installed.
• If multiple bins are assigned the same name, then the
name only appears once in the bin list.
Reports menu
Reports menu
Use
To
Menu Settings Page
Print a report containing information about the paper loaded in trays, installed
memory, total page count, alarms, timeouts, printer control panel language,
TCP/IP address, status of supplies, status of the network connection, and other
information.
Device Statistics
Print a report containing printer statistics such as supply information and details
about printed pages.
Stapler Test
Print a report that confirms that the staple finisher is functioning properly.
Note: This menu appears only if an optional staple finisher is installed.
Network Setup Page
Print a report containing information about the network printer settings, such as
the TCP/IP address information.
Note: This menu item appears only in network printers or in printers connected
to print servers.
Network [x] Setup Page
Print a report containing information about the network printer settings, such as
the TCP/IP address information.
Notes:
• This menu item is available only when more than one network option is
installed.
• This menu item appears only in network printers or in printers connected
to print servers.
Understanding printer menus
91
Use
To
Profiles List
Print a list of profiles stored in the printer.
Note: This menu item appears only when LDSS is enabled.
Print Fonts
PCL Fonts
PostScript Fonts
Print a report of all the fonts available for the printer language currently set in
the printer.
Print Directory
Print a list of all the resources stored in an optional flash memory card or printer
hard disk.
Note: A separate list is available for PCL and PostScript emulations.
Notes:
• Job Buffer Size must be set to 100%.
• Make sure the optional flash memory or printer hard disk is installed
correctly and working properly.
• This menu item appears only when an optional flash drive or printer hard
disk is installed.
Asset Report
Print a report containing printer asset information, such as serial number and
model name.
Network/Ports menu
Active NIC menu
Use
To
Active NIC
Auto
[list of available network cards]
Allow the printer to connect to a network.
Notes:
• Auto is the factory default setting.
• This menu item appears only if an optional network adapter is installed.
Standard Network or Network [x] menu
Note: Only active ports appear in this menu. All inactive ports are omitted.
Use
To
PCL SmartSwitch
On
Off
Set the printer to automatically switch to PCL emulation when a print job requires
it, regardless of the default printer language.
Notes:
• On is the factory default setting.
• If PCL SmartSwitch is disabled, then the printer does not examine incoming
data and it uses the default printer language specified in the Setup menu.
Understanding printer menus
92
Use
To
PS SmartSwitch
On
Off
Set the printer to automatically switch to PS emulation when a print job requires it,
regardless of the default printer language.
Notes:
• On is the factory default setting.
• If PS SmartSwitch is disabled, then the printer does not examine incoming
data and it uses the default printer language specified in the Setup menu.
NPA Mode
Off
Auto
Set the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol.
Notes:
• Auto is the factory default setting.
• Changing this setting from the printer control panel, and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Network Buffer
Auto
3KB to [maximum size allowed]
Set the size of the network input buffer.
Notes:
• Auto is the factory default setting.
• The value can be changed in 1KB increments.
• The maximum size allowed depends on the amount of memory in the printer,
the size of the other link buffers, and whether Resource Save is set to On or
Off.
• To increase the maximum size range for the Network Buffer, disable or
reduce the size of the parallel, serial, and USB buffers.
• Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Job Buffering
Off
On
Auto
Temporarily store print jobs in the printer hard disk before printing. This menu only
appears when a formatted disk is installed.
Notes:
• Off is the factory default setting.
• On buffers print jobs on the printer hard disk.
• Auto buffers print jobs only when the printer is busy processing data from
another input port.
• Changing this setting from the printer control panel, and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Mac Binary PS
On
Off
Auto
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
• Auto is the factory default setting.
• Off filters print jobs using the standard protocol.
• On processes raw binary PostScript print jobs.
Understanding printer menus
93
Use
To
Standard Network Setup OR
Network [x] Setup
Reports
Network Card
TCP/IP
IPv6
Wireless
AppleTalk
Show and set the printer network settings.
Note: The Wireless menu appears only when the printer is connected to a wireless
network.
Reports menu
To access the menu, navigate to either of the following:
• Network/Ports > Standard Network > Standard Network Setup > Reports
• Network/Ports > Network [x] > Network [x] Setup > Reports
Use
To
Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address.
Network Card menu
To access the menu, navigate to either of the following:
• Network/Ports > Standard Network > Standard Network Setup > Network Card
• Network/Ports > Network [x] > Network [x] Setup > Network Card
Use
To
View Card Status
Connected
Disconnected
View the connection status of the wireless network adapter.
View Card Speed
View the speed of an active wireless network adapter.
Network Address
UAA
LAA
View the network addresses.
Job Timeout
Set the amount of time it takes for a network print job to be canceled.
0, 10–225 seconds
Notes:
• “90 seconds” is the factory default setting.
• A setting value of 0 disables the timeout.
• If a value between 1 and 9 is selected, then Invalid appears on the
display, and the value is not saved.
Banner Page
Off
On
Allow the printer to print a banner page.
Note: Off is the factory default setting.
Understanding printer menus
94
TCP/IP menu
To access the menu, navigate to either of the following:
• Network/Ports > Standard Network > Standard Network Setup > TCP/IP
• Network/Ports > Network [x] > Network [x] Setup > TCP/IP
Note: This menu is available only in network printers or printers attached to print servers.
Use
To
Set Hostname
Set the current TCP/IP host name.
Note: This can be changed only from the Embedded Web Server.
IP Address
View or change the current TCP/IP address.
Note: Manually setting the IP address sets the Enable DHCP and Enable Auto IP
settings to Off. It also sets Enable BOOTP and Enable RARP to Off on systems that
support BOOTP and RARP.
Netmask
View or change the current TCP/IP netmask.
Gateway
View or change the current TCP/IP gateway.
Enable DHCP
On
Off
Specify the DHCP address and parameter assignment.
Enable RARP
On
Off
Specify the RARP address assignment setting.
Enable BOOTP
On
Off
Specify the BOOTP address assignment setting.
Enable AutoIP
Yes
No
Specify the Zero Configuration Networking setting.
Enable FTP/TFTP
Yes
No
Enable the built-in FTP server, which lets you send files to the printer using File Transfer
Protocol.
Enable HTTP Server
Yes
No
Enable the built-in Web server (Embedded Web Server). When enabled, the printer
can be monitored and managed remotely using a Web browser.
WINS Server Address
View or change the current WINS server address.
Enable DDNS
Yes
No
View or change the current DDNS setting.
Enable mDNS
Yes
No
View or change the current mDNS setting.
DNS Server Address
View or change the current DNS server address.
Note: On is the factory default setting.
Note: Off is the factory default setting.
Note: On is the factory default setting.
Note: Yes is the factory default setting.
Note: Yes is the factory default setting.
Note: Yes is the factory default setting.
Note: Yes is the factory default setting.
Note: Yes is the factory default setting.
Understanding printer menus
95
Use
To
Backup DNS Server Address
View or change the backup DNS server addresses.
Backup DNS Server Address 2
Backup DNS Server Address 3
Enable HTTPS
Yes
No
View or change the current HTTPS setting.
Note: Yes is the factory default setting.
IPv6 menu
To access the menu, navigate to either of the following:
• Network/Ports > Standard Network > Standard Network Setup > IPv6
• Network/Ports > Network [x] > Network [x] Setup > IPv6
Note: This menu is available only in network printers or printers that are attached to print servers.
Use
To
Enable IPv6
On
Off
Enable IPv6 in the printer.
Auto Configuration
On
Off
Specify whether or not the wireless network adapter accepts the
automatic IPv6 address configuration entries provided by a router.
View Hostname
Set the host name.
View Address
Note: These settings can be changed only from the Embedded Web
Server.
View Router Address
Enable DHCPv6
On
Off
Note: On is the factory default setting.
Note: On is the factory default setting.
Enable DHCPv6 in the printer.
Note: On is the factory default setting.
Wireless menu
Note: This menu is available only in printers connected to a wireless network or printer models that have a wireless
network adapter.
To access the menu, navigate to:
Network/Ports > Network [x] > Network [x] Setup > Wireless
Understanding printer menus
96
Use
To
Wi‑Fi Protected Setup
Start Push Button Method
Start PIN Method
Establish a wireless network and enable network security.
Notes:
• Start Push Button Method connects the printer to a wireless
network when buttons on both the printer and the access point
(wireless router) are pressed within a given period of time.
• Start PIN Method connects the printer to a wireless network when
a PIN on the printer is entered into the wireless settings of the
access point.
Enable/Disable WPS Auto‑detection
Enable
Disable
Automatically detect the connection method that an access point with
WPS uses—Start Push Button Method or Start PIN Method.
Network Mode
Specify the network mode.
BSS Type
Infrastructure
Ad hoc
Notes:
Note: Disable is the factory default setting.
• Infrastructure is the factory default setting. This lets the printer
access a network using an access point.
• Ad hoc configures wireless connection directly between the printer
and a computer.
Compatibility
802.11b/g
802.11b/g/n
Specify the wireless standard for the wireless network.
Choose Network
Select an available network for the printer to use.
View Signal Quality
View the quality of the wireless connection.
View Security Mode
View the encryption method for the wireless network.
Note: 802.11b/g/n is the factory default setting.
AppleTalk menu
Note: This menu appears only in printer models that are connected to an Ethernet network or when an optional
wireless network adapter is installed.
To access the menu, navigate to either of the following:
• Network/Ports > Standard Network > Standard Network Setup > AppleTalk
• Network/Ports > Network [x] > Network [x] Setup > AppleTalk
Use
To
Activate
Yes
No
Enable or disable AppleTalk support.
View Name
Show the assigned AppleTalk name.
Note: Yes is the factory default setting.
Note: The AppleTalk name can be changed only from the Embedded Web
Server.
Understanding printer menus
97
Use
To
View Address
Show the assigned AppleTalk address.
Note: The AppleTalk address can be changed only from the Embedded Web
Server.
Set Zone
Provide a list of AppleTalk zones available on the network.
[list of zones available on the network] Note: The default zone for the network is the factory default setting.
Standard USB menu
Use
To
PCL SmartSwitch
On
Off
Set the printer to automatically switch to PCL emulation when a print job received
through a USB port requires it, regardless of the default printer language.
Notes:
• On is the factory default setting.
• When set to Off, the printer does not examine incoming data. The printer uses
PostScript emulation if the PS SmartSwitch is set to On. It uses the default
printer language specified in the Setup menu if the PS SmartSwitch is set to
Off.
PS SmartSwitch
On
Off
Set the printer to automatically switch to PS emulation when a print job received
through a USB port requires it, regardless of the default printer language.
Notes:
• On is the factory default setting.
• When set to Off, the printer does not examine incoming data. The printer uses
PCL emulation if the PCL SmartSwitch is set to On. It uses the default printer
language specified in the Setup menu if the PCL SmartSwitch is set to Off.
NPA Mode
On
Off
Auto
Set the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol.
Notes:
• Auto is the factory default setting. Auto sets the printer to examine data,
determine the format, and then process it appropriately.
• The printer automatically restarts when changing the setting from the printer
control panel. The menu selection is then updated.
Understanding printer menus
98
Use
To
USB Buffer
Disabled
Auto
3K to [maximum size allowed]
Set the size of the USB input buffer.
Notes:
• Auto is the factory default setting.
• Disabled turns off job buffering. Any jobs already buffered on the printer hard
disk are printed before normal processing resumes.
• The USB buffer size value can be changed in 1-K increments.
• The maximum size allowed depends on the amount of memory in the printer,
the size of the other link buffers, and whether Resource Save is set to On or
Off.
• To increase the maximum size range for the USB Buffer, disable or reduce the
size of the parallel, serial, and network buffers.
• The printer automatically restarts when the setting is changed from the printer
control panel. The menu selection is then updated.
Job Buffering
Off
On
Auto
Temporarily store print jobs in the printer hard disk before printing.
Notes:
• Off is the factory default setting.
• On buffers jobs on the printer hard disk.
• Auto buffers print jobs only if the printer is busy processing data from another
input port.
• Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Mac Binary PS
On
Off
Auto
Set the printer to process Macintosh binary PostScript print jobs.
ENA Address
yyy.yyy.yyy.yyy
Set the network address information for an external print server.
ENA Netmask
yyy.yyy.yyy.yyy
Set the netmask information for an external print server.
ENA Gateway
yyy.yyy.yyy.yyy
Set the gateway information for an external print server.
Notes:
• Auto is the factory default setting.
• On processes raw binary PostScript print jobs.
• Off filters print jobs using the standard protocol.
Note: This menu is available only when the printer is attached to an external print
server through the USB port.
Note: This menu is available only when the printer is attached to an external print
server through the USB port.
Note: This menu is available only when the printer is attached to an external print
server through the USB port.
Parallel [x] menu
Note: This menu appears only when an optional parallel card is installed.
Understanding printer menus
99
Use
To
PCL SmartSwitch
On
Off
Set the printer to automatically switch to PCL emulation when a print job received
through a serial port requires it, regardless of the default printer language.
Notes:
• On is the factory default setting.
• When set to Off, the printer does not examine incoming data. The printer uses
PostScript emulation if PS SmartSwitch is set to On. It uses the default printer
language specified in the Setup menu if PS SmartSwitch is set to Off.
PS SmartSwitch
On
Off
Set the printer to automatically switch to PS emulation when a print job received
through a serial port requires it, regardless of the default printer language.
Notes:
• On is the factory default setting.
• When set to Off, the printer does not examine incoming data. The printer uses
PCL emulation if PCL SmartSwitch is set to On. It uses the default printer
language specified in the Setup menu if PCL SmartSwitch is set to Off.
NPA Mode
On
Off
Auto
Set the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol.
Notes:
• Auto is the factory default setting.
• Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Parallel Buffer
Disabled
Auto
3K to [maximum size allowed]
Set the size of the parallel input buffer.
Notes:
• Auto is the factory default setting.
• Disabled turns off job buffering. Any print jobs already buffered on the printer
hard disk are printed before normal processing resumes.
• The parallel buffer size setting can be changed in 1‑KB increments.
• The maximum size allowed depends on the amount of memory in the printer,
the size of the other link buffers, and whether Resource Save is set to On or
Off.
• To increase the maximum size range for the Parallel Buffer, disable or reduce
the size of the USB, serial, and network buffers.
• Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Job Buffering
Off
On
Auto
Temporarily store print jobs on the printer hard disk before printing.
Notes:
• Off is the factory default setting.
• On buffers print jobs on the printer hard disk.
• Auto buffers print jobs only if the printer is busy processing data from another
input port.
• Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Understanding printer menus
100
Use
To
Advanced Status
On
Off
Enable bidirectional communication through the parallel port.
Protocol
Standard
Fastbytes
Specify the parallel port protocol.
Notes:
• On is the factory default setting.
• Off disables parallel port negotiation.
Notes:
• Fastbytes is the factory default setting. It provides compatibility with most
existing parallel ports and is the recommended setting.
• Standard tries to resolve parallel port communication problems.
Honor Init
On
Off
Determine if the printer honors printer hardware initialization requests from the
computer.
Notes:
• Off is the factory default setting.
• The computer requests initialization by activating the Init signal from the
parallel port. Many personal computers activate the Init signal each time the
computer is turned on.
Parallel Mode 2
On
Off
Determine if the parallel port data is sampled on the leading or trailing edge of a
strobe.
Mac Binary PS
On
Off
Auto
Set the printer to process Macintosh binary PostScript print jobs.
ENA Address
yyy.yyy.yyy.yyy
Set the network address information for an external print server.
ENA Netmask
yyy.yyy.yyy.yyy
Set the netmask information for an external print server.
ENA Gateway
yyy.yyy.yyy.yyy
Set the gateway information for an external print server.
Note: On is the factory default setting.
Notes:
• Auto is the factory default setting.
• Off filters print jobs using the standard protocol.
• On processes raw binary PostScript print jobs.
Note: This menu item is available only if the printer is attached to an external print
server through the USB port.
Note: This menu item is available only if the printer is attached to an external print
server through the USB port.
Note: This menu item is available only if the printer is attached to an external print
server through the USB port.
Serial [x] menu
Note: This menu appears only when an optional serial card is installed.
Understanding printer menus
101
Use
To
PCL SmartSwitch
On
Off
Set the printer to automatically switch to PCL emulation when a print job received
through a serial port requires it, regardless of the default printer language.
Notes:
• On is the factory default setting.
• When set to Off, the printer does not examine incoming data. The printer uses
PostScript emulation if PS SmartSwitch is set to On. It uses the default printer
language specified in the Setup menu if PS SmartSwitch is set to Off.
PS SmartSwitch
On
Off
Set the printer to automatically switch to PS emulation when a print job received
through a serial port requires it, regardless of the default printer language.
Notes:
• On is the factory default setting.
• When set to Off, the printer does not examine incoming data. The printer uses
PCL emulation if PCL SmartSwitch is set to On. It uses the default printer
language specified in the Setup menu if PCL SmartSwitch is set to Off.
NPA Mode
On
Off
Auto
Set the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol.
Notes:
• Auto is the factory default setting. Auto sets the printer to examine data,
determine the format, and then processes it appropriately.
• When set to On, the printer performs NPA processing. If the data is not in NPA
format, it is rejected as bad data.
• When set to Off, the printer does not perform NPA processing.
• Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Serial Buffer
Disabled
Auto
3K to [maximum size allowed]
Set the size of the serial input buffer.
Notes:
• Auto is the factory default setting.
• Disabled turns off job buffering. Any jobs already buffered on the disk are
printed before normal processing is resumed.
• The serial buffer size setting can be changed in 1‑KB increments.
• The maximum size allowed depends on the amount of memory in the printer,
the size of the other link buffers, and whether Resource Save is set to On or
Off.
• To increase the maximum size range for the Serial Buffer, disable or reduce
the size of the parallel, serial, and network buffers.
• Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Understanding printer menus
102
Use
To
Job Buffering
Off
On
Auto
Temporarily store print jobs on the printer hard disk before printing.
Notes:
• Off is the factory default setting. The printer does not buffer print jobs on the
printer hard disk.
• On buffers print jobs on the printer hard disk.
• Auto buffers print jobs only if the printer is busy processing data from another
input port.
• Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Protocol
DTR
DTR/DSR
XON/XOFF
XON/XOFF/DTR
XONXOFF/DTRDSR
Robust XON
On
Off
Select the hardware and software handshaking settings for the serial port.
Notes:
•
•
•
•
DTR is the factory default setting.
DTR/DSR is a hardware handshaking setting.
XON/XOFF is a software handshaking setting.
XON/XOFF/DTR and XON/XOFF/DTR/DSR are combined hardware and
software handshaking settings.
Determine whether the printer communicates availability to the computer.
Notes:
• Off is the factory default setting.
• This menu item applies only to the serial port if Serial Protocol is set to
XON/XOFF.
Baud
1200
2400
4800
9600
19200
38400
57600
115200
138200
172800
230400
345600
Specify the rate at which data can be received through the serial port.
Data Bits
7
8
Specify the number of data bits sent in each transmission frame.
Notes:
• 9600 is the factory default setting.
• 138200, 172800, 230400, and 345600 baud rates are only displayed in the
Standard Serial menu. These settings do not appear in the Serial Option 1,
Serial Option 2, or Serial Option 3 menus.
Note: 8 is the factory default setting.
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103
Use
To
Parity
Even
Odd
None
Ignore
Set the parity for serial input and output data frames.
Honor DSR
On
Off
Determine whether the printer uses the DSR Signal.
Note: None is the factory default setting.
Notes:
• Off is the factory default setting.
• DSR is a handshaking signal used by most serial cables. The serial port uses
DSR to distinguish data sent by the computer from data created by electrical
noise in the serial cable. The electrical noise can cause stray characters to
print. Set this to On to prevent stray characters from printing.
SMTP Setup menu
Use
To
Primary SMTP Gateway
Specify SMTP server gateway and port information.
Primary SMTP Gateway Port
Note: 25 is the default SMTP gateway port.
Secondary SMTP Gateway
Secondary SMTP Gateway Port
SMTP Timeout
5–30
Specify the amount of time in seconds before the server stops trying to
send an e‑mail.
Note: 30 is the factory default setting.
Reply Address
Specify a reply address of up to 128 characters in the e-mail sent by the
printer.
Use SSL
Disabled
Negotiate
Required
Set the printer to use SSL for increased security when connecting to the
SMTP server.
Notes:
• Disabled is the factory default setting.
• When the Negotiate setting is used, the SMTP server determines if
SSL will be used.
SMTP Server Authentication
No authentication required
Login/Plain
CRAM‑MD5
Digest‑MD5
NTLM
Kerberos 5
Specify the type of user authentication required for printing privileges.
Note: “No authentication required” is the factory default setting.
Understanding printer menus
104
Use
To
Device‑Initiated E‑mail
None
Use Device SMTP Credentials
Specify what credentials will be used when communicating to the SMTP
server. Some SMTP servers require credentials to send an e-mail.
Notes:
Device Userid
• None is the factory default setting for Device‑Initiated E‑mail and
User‑Initiated E‑mail.
Device Password
• Device Userid and Device Password are used to log in to the SMTP
Kerberos 5 Realm
server when Use Device SMTP Credentials is selected.
NTLM Domain
Security menu
Miscellaneous Security Settings menu
Use
To
Login Restrictions
Panel Login Timeout
Remote Login Timeout
Limit the number and time frames of failed login attempts from the printer control
panel before all users are locked out.
Notes:
• Panel Login Timeout specifies how long the printer remains idle on the printer
control panel before automatically logging the user off. Select from 1 to 900
seconds. 30 seconds is the factory default setting.
• Remote Login Timeout specifies how long a remote interface remains idle
before automatically logging the user off. Select from 1 to 120 seconds. 10
minutes is the factory default setting.
Confidential Print menu
Use
To
Max Invalid PIN
Off
2–10
Limit the number of times an invalid PIN can be entered.
Notes:
• This menu appears only when a formatted, non-defective printer hard disk is installed.
• Once the limit is reached, the print jobs for that user name and PIN are deleted.
Confidential Job Expiration Limit the amount of time a confidential print job stays in the printer before it is deleted.
Off
Notes:
1 hour
• If the “Confidential Job Expiration” setting is changed while confidential print jobs
4 hours
reside in the printer RAM or printer hard disk, then the expiration time for those print
24 hours
jobs does not change to the new default value.
1 week
• If the printer is turned off, then all confidential jobs held in the printer RAM are
deleted.
Note: Off is the factory default setting.
Understanding printer menus
105
Use
To
Repeat Job Expiration
Off
1 hour
4 hours
24 hours
1 week
Set a time limit on how long the printer stores print jobs.
Verify Job Expiration
Off
1 hour
4 hours
24 hours
1 week
Set a time limit on how long the printer stores print jobs needing verification.
Reserve Job Expiration
Off
1 hour
4 hours
24 hours
1 week
Set a time limit on how long the printer stores print jobs for printing at a later time.
Note: Off is the factory default setting.
Disk Wiping menu
Disk Wiping erases only print job data on the printer hard disk that are not currently in use by the file system. All
permanent data on the printer hard disk are preserved, such as downloaded fonts, macros, and held jobs.
Note: This menu appears only when a formatted, non-defective printer hard disk is installed.
Use
To
Wiping Mode
Auto
Specify the mode for disk wiping.
Automatic Method
Single pass
Multiple pass
Mark all disk space used by a previous print job. This method does not permit the file
system to reuse this space until it has been cleared.
Notes:
• “Single pass” is the factory default setting.
• Only automatic wiping enables users to activate disk wiping without having to
turn the printer off for an extended amount of time.
• Highly confidential information should be wiped using only the Multiple pass
method.
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106
Security Audit Log menu
Use
To
Export Log
Let an authorized user export the audit log.
Notes:
• To export the audit log from the printer control panel, a flash drive must be
attached to the printer.
• The audit log can be downloaded from the Embedded Web Server and saved
on a computer.
Delete Log
Yes
No
Specify whether or not audit logs are deleted.
Configure Log
Enable Audit
Yes
No
Enable Remote Syslog
No
Yes
Remote Syslog Facility
0–23
Severity of events to log
0–7
Specify how and whether or not audit logs are created.
Note: Yes is the factory default setting.
Notes:
• Enable Audit determines if events are recorded in the secure audit log and
remote syslog. No is the factory default setting.
• Enable Remote Syslog determines if logs are sent to a remote server. No is the
factory default setting.
• Remote Syslog Facility determines the value used to send logs to the remote
syslog server. 4 is the factory default setting.
• If the security audit log is activated, then the severity value of each event is
recorded. 4 is the factory default setting.
Set Date and Time menu
Use
To
Current Date and Time
Show the current date and time settings for the printer.
Manually Set Date and Time
[input date/time]
Enter the date and time.
Notes:
• Manually setting the date and time sets Enable NTP to No.
• The wizard lets you set the date and time in YYYY‑MM‑DD‑HH:MM format.
Time Zone
[list of time zones]
Select the time zone.
Automatically observe DST
On
Off
Set the printer to use the applicable daylight saving time (DST) start and end times
associated with the printer Time Zone setting.
Enable NTP
On
Off
Enable Network Time Protocol, which synchronizes the clocks of devices on a
network.
Note: GMT is the factory default setting.
Note: On is the factory default setting.
Notes:
• On is the factory default setting.
• The setting is turned off if you manually set the date and time.
Understanding printer menus
107
Settings menu
General Settings
General Settings menu
Use
To
Display Language
English
Francais
Deutsch
Italiano
Espanol
Dansk
Norsk
Nederlands
Svenska
Portuguese
Suomi
Russian
Polski
Greek
Magyar
Turkce
Cesky
Simplified Chinese
Traditional Chinese
Korean
Japanese
Set the language of the text that appears on the printer display.
Show Supply Estimates
Show estimates
Do not show estimates
Get an estimate on the status of supplies.
Note: Not all languages are available for all printer models.
Notes:
• “Show estimates” shows the estimated supply status in
pages on the printer control panel, Embedded Web Server,
menu settings, and the device statistics reports.
• “Do not show estimates” hides the estimated supply status
in any location.
Understanding printer menus
108
Use
To
Eco-Mode
Off
Energy
Energy/Paper
Paper
Minimize the use of energy, paper, or specialty media.
Notes:
• Off is the factory default setting. Off resets the printer to its
factory default settings.
• Energy minimizes the power used by the printer.
Performance may be affected, but print quality is not.
• Energy/Paper minimizes the use of power and of paper and
specialty media.
• Paper minimizes the amount of paper and specialty media
needed for a print job. Performance may be affected, but
print quality is not.
Quiet Mode
Off
On
Reduce the amount of noise produced by the printer.
Notes:
• Off is the factory default setting. This setting supports the
performance specifications for your printer.
• On configures the printer to produce as little noise as
possible. This setting is best suited for printing text and line
art.
• Selecting Photo from the printer driver may disable Quiet
mode and provide better print quality and full‑speed
printing.
Run Initial setup
Yes
No
Instruct the printer to run the setup wizard.
Notes:
• Yes is the factory default setting.
• After completing the setup wizard by selecting Done at the
Country select screen, the default becomes No.
Paper Sizes
US
Metric
Specify the unit of measurement for paper sizes.
Notes:
• US is the factory default setting.
• The initial setting is determined by your country or region
selection in the initial setup wizard.
Home screen customization
Change Language
Search Held Jobs
Held Jobs
USB Drive
Bookmarks
Jobs by user
Change the icons and buttons that appear on the printer control
panel.
For each icon or button, select from the following options:
Display
Do not display
Note: “Do not display” is the factory default setting.
Understanding printer menus
109
Use
To
Home screen customization
Eco-Settings
Showroom
Change Background
Change the icons and buttons that appear on the printer control
panel.
For each icon or button, select from the following options:
Display
Do not display
Note: “Do not display” is the factory default setting.
Output Lighting
Normal/Standby Mode
Off
Dim
Bright
Set the amount of light from the bin.
Notes:
• If Eco-Mode is set to Energy or Energy/Paper, then the
factory default setting is Dim.
• If Eco-Mode is set to Off or set to Paper, then the factory
default setting is Bright.
• This menu appears only when an indicator light is installed
on the bin or when an optional bin with an indicator light is
added.
Alarms
Alarm Control
Cartridge Alarm
Staple Alarm
Hole Punch Alarm
Set an alarm to sound when the printer requires user intervention.
For each alarm type, select from the following options:
Off
Single
Continuous
Notes:
• Off is the factory default setting for Alarm Control, Staple
Alarm, and Hole Punch Alarm. Off means no alarm will
sound.
• Single is the factory default setting for Cartridge Alarm,
Staple Alarm, and Hole Punch Alarm. Single sounds three
quick beeps.
• Continuous repeats three beeps every 10 seconds.
Timeouts
Sleep Mode
Disabled
1–180
Set the amount of time the printer waits after a job is printed before
it goes into a reduced power state.
Notes:
• 30 is the factory default setting.
• Disabled appears only when Energy Conserve is set to Off.
• Lower settings conserve more energy, but may require
longer warm‑up times.
• Select a high setting if the printer is in constant use. Under
most circumstances, this keeps the printer ready to print
with minimum warm‑up time.
Understanding printer menus
110
Use
To
Timeouts
Hibernate Timeout
Disabled
1 hour
2 hours
3 hours
6 hours
1 day
2 days
3 days
1 week
2 weeks
1 month
Set the printer to operate at a low power state.
Notes:
• When the Hibernate Timeout timer expires, the printer uses
Ethernet connection to check the value of “Hibernate
Timeout on Connection.”
• If “Hibernate Timeout on Connection” is set to “Do Not
Hibernate,” then the printer never automatically hibernates.
• If “Hibernate Timeout on Connection” is set to “Hibernate,”
then the printer follows the Hibernate Timeout value, except
when it is set to Disabled.
• Disabled is the factory default setting except for European
Union countries, Canada, and Switzerland.
• “3 days” is the factory default setting for European Union
countries, Canada, and Switzerland.
Timeouts
Screen Timeout
15–300 sec
Set the amount of time in seconds the printer waits before
returning the display to a ready state.
Timeouts
Print Timeout
Disabled
1–255 sec
Set the amount of time in seconds the printer waits to receive an
end‑of‑job message before canceling the remainder of the print
job.
Note: “30 sec” is the factory default setting.
Notes:
• “90 sec” is the factory default setting.
• When the timer expires, any partially printed page still in the
printer is printed, and then the printer checks to see if any
new print jobs are waiting.
• Print Timeout is available only when using PCL emulation.
This setting has no effect on PostScript emulation print jobs.
Timeouts
Wait Timeout
Disabled
15–65535 sec
Set the amount of time in seconds the printer waits for additional
data before canceling a print job.
Notes:
• “40 sec” is the factory default setting.
• Wait Timeout is available only when the printer is using
PostScript emulation. This setting has no effect on PCL
emulation print jobs.
Timeouts
Job Hold Timeout
5–255 sec
Set the amount of time the printer waits for user intervention
before it holds jobs that require unavailable resources and
continues to print other jobs in the print queue.
Notes:
• “30 sec” is the factory default setting.
• This menu appears only when a printer hard disk is installed.
Understanding printer menus
111
Use
To
Error Recovery
Auto Reboot
Reboot when idle
Reboot always
Reboot never
Max Auto Reboots
1–20
Set the printer to restart when an error is encountered.
Error Recovery
Max Auto Reboots
1–20
Set the number of automatic reboots that the printer can perform.
Notes:
• “Reboot always” is the factory default setting for Auto
Reboot.
• 5 is the factory default setting for Max Auto Reboots.
• If the printer performs the same number of automatic
reboots that is set in the printer within a certain amount of
time, then the printer shows the applicable error instead of
rebooting.
Notes:
• 5 is the factory default setting.
• If the printer performs a number of automatic reboots that is
the same as the menu setting within a certain amount of
time, then the printer displays the applicable error instead of
rebooting.
Print Recovery
Auto Continue
Disabled
5–255
Let the printer automatically continue printing from certain offline
situations when these are not resolved within the specified time
period.
Print Recovery
Jam Recovery
On
Off
Auto
Specify whether the printer reprints jammed pages.
Note: Disabled is the factory default setting.
Notes:
• Auto is the factory default setting. The printer reprints
jammed pages unless the memory required to hold the
pages is needed for other printer tasks.
• On sets the printer to always reprint jammed pages.
• Off sets the printer to never reprint jammed pages.
Print Recovery
Jam Assist
On
Off
Set the printer to check for jammed paper automatically.
Print Recovery
Page Protect
Off
On
Let the printer successfully print a page that may not have printed
otherwise.
Note: On is the factory default setting.
Notes:
• Off is the factory default setting. Off prints a partial page
when there is not enough memory to print the whole page.
• On sets the printer to process the whole page so that the
entire page prints.
Understanding printer menus
112
Use
To
Hibernate Timeout on Connection
Do Not Hibernate
Hibernate
To set the printer to follow the setting of “Hibernate Timeout” even
when an active Ethernet connection exists.
Notes:
• If “Hibernate Timeout on Connection” is set to “Do Not
Hibernate,” then the printer never automatically hibernates.
• If “Hibernate Timeout on Connection” is set to “Hibernate,”
then the printer follows the value of the “Hibernate
Timeout” setting, except when it is set to Disabled.
• “Do Not Hibernate” is the factory default setting.
Press Sleep Button
Do nothing
Sleep
Determine how the printer, while in idle state, reacts to a short
press of the Sleep button.
Press and Hold Sleep Button
Do nothing
Sleep
Determine how the printer, while in idle state, reacts when you
press and hold the Sleep button.
Factory Defaults
Do Not Restore
Restore Now
Restore the printer settings to the factory default settings.
Note: Sleep is the factory default setting.
Note: Sleep is the factory default setting.
Notes:
• Do Not Restore is the factory default setting. Do Not Restore
keeps the user‑defined settings.
• Restore Now returns all printer settings to the factory
default settings except Network/Ports menu settings. All
downloads stored in the RAM are deleted. Downloads stored
in the flash memory or in the printer hard disk are not
affected.
Export Configuration Package
Export
Export the printer configuration package to a flash drive.
Note: The configuration package cannot be exported unless a
flash drive is attached to the printer.
Flash Drive Menu
Print Settings menu
Use
To
Copies
1–999
Specify a default number of copies for each print job.
Paper Source
Tray [x]
MP Feeder
Manual Paper
Manual Envelope
Set a default paper source for all print jobs.
Note: 1 is the factory default setting.
Note: Tray 1 is the factory default setting.
Understanding printer menus
113
Use
To
Collate
(1,1,1) (2,2,2)
(1,2,3) (1,2,3)
Stack the pages of a print job in sequence when printing multiple copies.
Sides (Duplex)
1 sided
2 sided
Specify whether prints are on one side or on both sides of the page.
Staple
Off
On
Specify whether prints are stapled.
Hole Punch
Off
On
Specify whether prints have holes for binding.
Note: “(1,1,1) (2,2,2)” is the factory default setting.
Note: 1 sided is the factory default setting.
Notes:
• Off is the factory default setting.
• On allows the printer to staple print jobs.
• This menu appears only when a supported staple finisher is installed.
Notes:
• Off is the factory default setting.
• This menu appears only when a supported staple, hole punch finisher is
installed.
Hole Punch Mode
2 holes
3 holes
4 holes
Specify the number of holes to be made on the prints.
Notes:
• “3 holes” is the factory default setting.
• This menu appears only when a supported staple, hole punch finisher is
installed.
Duplex Binding
Long Edge
Short Edge
Define the way duplexed pages are bound and printed.
Notes:
• Long Edge assumes binding along the long edge of the page (left edge for
portrait and top edge for landscape). This is the factory default setting.
• Short Edge assumes binding along the short edge of the page (top edge for
portrait and left edge for landscape).
Paper Saver Orientation
Auto
Landscape
Portrait
Specify the orientation of a multiple‑page document.
Notes:
• Auto is the factory default setting.
• This setting affects jobs if the value of the Paper Saver setting in the same
menu is not set to Off.
Understanding printer menus
114
Use
To
Paper Saver
Off
2‑Up
3‑Up
4‑Up
6‑Up
9‑Up
12‑Up
16‑Up
Specify that multiple‑page images be printed on one side of a paper.
Paper Saver Border
None
Solid
Print a border on each page image when using N‑Up (pages per side).
Notes:
• Off is the factory default setting.
• The number selected is the number of page images that will print per side.
Notes:
• None is the factory default setting.
• This setting affects jobs if the value of the Paper Saver setting in the same
menu is not set to Off.
Paper Saver Ordering
Horizontal
Reverse Horizontal
Reverse Vertical
Vertical
Specify the positioning of multiple‑page images when using N‑Up (pages per side).
Notes:
• Horizontal is the factory default setting.
• Positioning depends on the number of page images and whether they are in
portrait or landscape orientation.
• This setting affects jobs if the value of the Paper Saver setting in the same
menu is not set to Off.
Separator Sheets
Off
Between Copies
Between Jobs
Between Pages
Specify if blank separator sheets are inserted.
Notes:
• Off is the factory default setting.
• Between Copies inserts a blank sheet between each copy of a print job if
Collate is set to On. If Collate is set to Off, then a blank page is inserted
between each set of printed pages, such as after all page 1's and after all page
2's.
• Between Jobs inserts a blank sheet between print jobs.
• Between Pages inserts a blank sheet between each page of the print job. This
setting is useful when printing on transparencies or when inserting blank pages
in a document for notes.
Separator Sheet Source
Tray [x]
Manual Feeder
Specify the paper source for separator sheets.
Blank Pages
Do Not Print
Print
Specify if blank pages are inserted in a print job.
Note: Tray 1 is the factory default setting.
Note: Do Not Print is the factory default setting.
Understanding printer menus
115
Print Settings
Setup menu
Use
To
Printer Language
PCL Emulation
PS Emulation
Set the default printer language.
Notes:
• PCL Emulation is the factory default setting.
• PostScript emulation uses a PostScript interpreter for
processing print jobs.
• PCL Emulation uses a PCL interpreter for processing print
jobs.
• Setting a printer language default does not prevent a
software program from sending print jobs that use another
printer language.
Job Waiting
On
Off
Determine if print jobs are removed from the print queue when
they require unavailable printer options or custom settings. These
print jobs are stored in a separate print queue, so other jobs print
normally. When the missing information or options, or both are
obtained, the stored jobs print.
Notes:
• Off is the factory default setting.
• This menu appears only if a non-read‑only printer hard disk
is installed. This requirement ensures that stored jobs are
not deleted if the printer loses power.
Print Area
Normal
Whole Page
Set the logical and physical printable area.
Notes:
• Normal is the factory default setting. When attempting to
print data in the non‑printable area defined by the Normal
setting, the printer clips the image at the boundary.
• Whole Page allows the image to be moved into the
non‑printable area defined by the Normal setting, but the
printer clips the image at the Normal setting boundary. This
setting affects only pages printed using a PCL 5e interpreter
and has no effect on pages printed using the PCL XL or
PostScript interpreter.
Understanding printer menus
116
Use
To
Download Target
RAM
Flash
Disk
Set the storage location for downloads.
Notes:
• RAM is the factory default setting. Storing downloads in the
RAM is temporary.
• Storing downloads in a flash memory or in a printer hard disk
places them in permanent storage. Downloads remain in the
flash memory or printer hard disk even when the printer is
turned off.
• This menu item appears only if an optional flash memory or
printer hard disk is installed.
Specify how the printer handles temporary downloads, such as
fonts and macros stored in the RAM, when the printer receives a
print job that requires more than the available memory.
Resource Save
On
Off
Notes:
• Off is the factory default setting. Off sets the printer to retain
downloads only until memory is needed. Downloads are
deleted in order to process print jobs.
• On sets the printer to retain downloads during language
changes and printer resets. If the printer runs out of
memory, then Memory Full [38] appears on the
printer display, but downloads are not deleted.
Specify the order in which held and confidential jobs are printed
when Print All is selected.
Print All Order
Alphabetical
Oldest First
Newest First
Note: Alphabetical is the factory default setting
Finishing menu
Use
To
Sides (Duplex)
1 sided
2 sided
Specify whether two‑sided (duplex) printing is set as the default for all print jobs.
Notes:
• “1 sided” is the factory default setting.
• You can set two‑sided printing from the printer software.
For Windows users:
Click File > Print, and then click Properties, Preferences, Options, or Setup.
For Macintosh users:
Choose File > Print, and then adjust the settings from the Print dialog and pop‑up
menus.
Understanding printer menus
117
Use
To
Duplex Binding
Long Edge
Short Edge
Define the way duplexed pages are bound and printed.
Notes:
• Long Edge is the factory default setting. Long Edge assumes binding along the
long edge of the page (left edge for portrait and top edge for landscape).
• Short Edge assumes binding along the short edge of the page (top edge for
portrait and left edge for landscape).
Copies
1–999
Specify the default number of copies for each print job.
Blank Pages
Do Not Print
Print
Specify whether blank pages are inserted in a print job.
Collate
(1,1,1) (2,2,2)
(1,2,3) (1,2,3)
Stack the pages of a print job in sequence when printing multiple copies.
Separator Sheets
Off
Between Copies
Between Jobs
Between Pages
Specify whether blank separator sheets are inserted.
Note: 1 is the factory default setting.
Note: Do Not Print is the factory default setting.
Notes:
• “(1,1,1) (2,2,2)” is the factory default setting.
• On stacks the print job in sequence.
Notes:
• None is the factory default setting.
• Between Copies inserts a blank sheet between each copy of a print job if
Collate is set to “(1,2,3) (1,2,3).” If Collate is set to “(1,1,1) (2,2,2),” then a
blank page is inserted between each set of printed pages, such as after all
page 1's and after all page 2's.
• Between Jobs inserts a blank sheet between print jobs.
• Between Pages inserts a blank sheet between each page of a print job. This
setting is useful when printing transparencies or when inserting blank pages in
a document.
Separator Source
Tray [x]
Manual Feeder
Specify the paper source for separator sheets.
Notes:
• Tray 1 (standard tray) is the factory default setting.
• From the Paper menu, set Configure MP to "Cassette" for Manual Feeder to
appear as a menu setting.
Paper Saver
Off
2‑Up
3‑Up
4‑Up
6‑Up
9‑Up
12‑Up
16‑Up
Print multiple‑page images on one side of a paper.
Notes:
• Off is the factory default setting.
• The number selected is the number of page images that will print per side.
Understanding printer menus
118
Use
To
Paper Saver Ordering
Horizontal
Reverse Horizontal
Reverse Vertical
Vertical
Specify the positioning of multiple‑page images when using Paper Saver.
Paper Saver Orientation
Auto
Landscape
Portrait
Specify the orientation of a multiple‑page document.
Notes:
• Horizontal is the factory default setting.
• Positioning depends on the number of page images and whether they are in
portrait or landscape orientation.
Note: Auto is the factory default setting. The printer chooses between portrait and
landscape.
Paper Saver Border
None
Solid
Print a border when using Paper Saver.
Staple Job
Off
On
Specify whether printed output is stapled.
Run Stapler Test
Print a report that confirms that the staple finisher is functioning properly.
Note: None is the factory default setting.
Notes:
• Off is the factory default setting.
• This menu appears only when a supported staple finisher is installed.
Note: This menu appears only when a supported staple finisher is installed.
Hole Punch
On
Off
Specify whether holes will be created on printed outputs for the purpose of collecting
the sheets in a binder or folder.
Notes:
• Off is the factory default setting.
• This menu appears only when a supported staple, hole punch finisher is
installed.
Hole Punch Mode
2 holes
3 holes
4 holes
Specify the number of holes to be created on printed outputs for the purpose of
collecting the sheets in a binder or folder.
Notes:
• “3 holes” is the US factory default setting. “4 holes” is the international factory
default setting.
• This menu appears only when a supported staple, hole punch finisher is
installed.
Offset Pages
None
Between Copies
Between Jobs
Offset pages at certain instances.
Notes:
• None is the factory default setting.
• Between Copies offsets each copy of a print job if Collate is set to On. If Collate
is set to Off, then each set of printed pages are offset, such as all page 1's and
all page 2's.
• Between Jobs sets the same offset position for the entire print job regardless
of the number of copies printed.
• This menu appears only when a supported staple finisher is installed.
Understanding printer menus
119
Quality menu
Use
To
Print Resolution
300 dpi
600 dpi
1200 dpi
1200 Image Q
2400 Image Q
Specify the printed output resolution in dots per inch.
Pixel Boost
Off
Fonts
Horizontally
Vertically
Both directions
Isolated
Enable more pixels to print in clusters for clarity, in order to enhance images horizontally
or vertically, or to enhance fonts.
Toner Darkness
1–10
Lighten or darken the printed output.
Note: 600 dpi is the factory default setting.
Note: Off is the factory default setting.
Notes:
• 8 is the factory default setting.
• Selecting a smaller number can help conserve toner.
Enhance Fine Lines
On
Off
Enable a print mode preferable for files such as architectural drawings, maps, electrical
circuit diagrams, and flow charts.
Notes:
• Off is the factory default setting.
• You can set this option from the printer software. For Windows users, click File >
Print, and then click Properties, Preferences, Options, or Setup. For Macintosh
users, choose File > Print, and then adjust the settings from the Print dialog and
pop‑up menus.
• To set this option using the Embedded Web Server, type the network printer IP
address in the Web browser address field.
Gray Correction
Auto
Off
Automatically adjust the contrast enhancement applied to images.
Brightness
‑6 to 6
Adjust the printed output either by lightening or darkening it. You can conserve toner
by lightening the output.
Note: Auto is the factory default setting.
Note: 0 is the factory default setting.
Contrast
0–5
Adjust the contrast of printed objects.
Note: 0 is the factory default setting.
Job Accounting menu
Note: This menu item appears only when a formatted, non-defective printer hard disk is installed. Make sure the
printer hard disk is not read/write‑ or write‑protected.
Understanding printer menus
120
Use
To
Job Accounting Log
Off
On
Determine and set if the printer creates a log of the print jobs it receives.
Job Accounting Utilities
Print and delete log files or export them to a flash drive.
Accounting Log Frequency
Weekly
Monthly
Determine and set how often a log file is created.
Log Action at End of Frequency
None
E‑mail Current Log
E‑mail & Delete Current Log
Post Current Log
Post & Delete Current Log
Determine and set how the printer responds when the frequency threshold expires.
Disk Near Full Level
Off
1–99
Specify the maximum size of the log file before the printer executes Disk Near Full
Action.
Disk Near Full Action
None
E‑mail Current Log
E‑mail & Delete Current Log
E‑mail & Delete Oldest Log
Post Current Log
Post & Delete Current Log
Post & Delete Oldest Log
Delete Current Log
Delete Oldest Log
Delete All Logs
Delete All But Current
Determine and set how the printer responds when the printer hard disk is nearly full.
Disk Full Action
None
E‑mail & Delete Current Log
E‑mail & Delete Oldest Log
Post & Delete Current Log
Post & Delete Oldest Log
Delete Current Log
Delete Oldest Log
Delete All Logs
Delete All But Current
Determine and set how the printer responds when disk usage reaches the maximum
limit (100MB).
URL to Post Logs
Determine and set where the printer posts job accounting logs.
E-mail to Send Logs
Specify the e‑mail address to which the printer sends job accounting logs.
Note: Off is the factory default setting.
Note: Monthly is the factory default setting.
Note: None is the factory default setting.
Note: 5 is the factory default setting.
Notes:
• None is the factory default setting.
• The value defined in Disk Near Full Level determines when this action is
triggered.
Note: None is the factory default setting.
Understanding printer menus
121
Use
To
Log File Prefix
Specify the prefix you want for the log file name.
Note: The current host name defined in the TCP/IP menu is used as the default log
file prefix.
Utilities menu
Use
To
Remove Held Jobs
Confidential
Held
Not Restored
All
Delete confidential and held jobs from the printer hard disk.
Notes:
• Selecting a setting affects only print jobs that are resident in the printer.
Bookmarks, print jobs on flash drives, and other types of held jobs are not
affected.
• Not Restored removes all Print and Hold jobs that are not restored from the
printer hard disk or memory.
Format Flash
Yes
No
Format the flash memory.
Warning—Potential Damage: Do not turn off the printer while the flash memory is
being formatted.
Notes:
• Yes deletes all data stored in flash memory.
• No cancels the format request.
• Flash memory refers to the memory added by installing a flash memory card in
the printer.
• The flash memory option card must not be read/write‑ or write‑protected.
• This menu item appears only when a non‑defective flash memory card is
installed.
Delete Downloads on Disk
Delete Now
Do Not Delete
Delete downloads from the printer hard disk, including all held jobs, buffered jobs,
and parked jobs.
Notes:
• Delete Now sets the printer to delete the downloads and allows the display to
return to the originating screen after the deletion.
• Do Not Delete sets the printer to return to the originating screen after the
deletion.
Activate Hex Trace
Assist in isolating the source of a print job problem.
Notes:
• When activated, all data sent to the printer is printed in hexadecimal and
character representation, and control codes are not executed.
• To exit or deactivate Hex Trace, turn off or reset the printer.
Coverage Estimator
Off
On
Provide an estimate of the percentage coverage of toner on a page. The estimate is
printed on a separate page at the end of each print job.
Note: Off is the factory default setting.
Understanding printer menus
122
XPS menu
Use
To
Print Error Pages
Off
On
Print a page containing information on errors, including XML markup errors.
Note: Off is the factory default setting.
PDF menu
Use
To
Scale to Fit
Yes
No
Scale page content to fit the selected paper size.
Annotations
Do Not Print
Print
Print annotations in a PDF.
Note: No is the factory default setting.
Note: Do Not Print is the factory default setting.
PostScript menu
Use
To
Print PS Error
On
Off
Print a page containing the PostScript error.
Lock PS Startup Mode
On
Off
Disable the SysStart file.
Font Priority
Resident
Flash/Disk
Establish the font search order.
Note: Off is the factory default setting.
Note: Off is the factory default setting.
Notes:
• Resident is the factory default setting.
• This menu item is available only when a formatted flash memory option
card or printer hard disk is installed and operating properly.
• Make sure the flash memory option or printer hard disk is not
read/write‑, write‑, or password‑protected.
• Job Buffer Size must not be set to 100%.
Understanding printer menus
123
PCL Emul menu
Use
To
Font Source
Resident
Disk
Download
Flash
All
Specify the set of fonts used by the Font Name menu.
Notes:
• “Resident” is the factory default setting. Resident shows the factory
default set of fonts downloaded in the RAM.
• “Flash” and “Disk” settings show all fonts resident in that option.
• The flash option must be properly formatted and cannot be read/write‑,
write‑, or password‑protected.
• “Download” shows all the fonts downloaded in the RAM.
• “All” shows all fonts available to any option.
Font Name
Courier 10
Identify a specific font and the option where it is stored.
Symbol Set
10U PC‑8
12U PC‑850
Specify the symbol set for each font name.
Note: Courier 10 is the factory default setting. Courier 10 shows the font
name, font ID, and the storage location in the printer. The font source
abbreviation is R for Resident, F for Flash, K for Disk, and D for Download.
Notes:
• 10U PC‑8 is the US factory default setting. 12U PC‑850 is the international
factory default setting.
• A symbol set is a set of alphabetic and numeric characters, punctuation,
and special symbols. Symbol sets support the different languages or
specific programs such as math symbols for scientific text. Only the
supported symbol sets are shown.
PCL Emulation Settings
Point Size
1.00–1008.00
Change the point size for scalable typographic fonts.
Notes:
• 12 is the factory default setting.
• Point size refers to the height of the characters in the font. One point
equals approximately 0.014 inch.
• Point sizes can be increased or decreased in 0.25‑point increments.
PCL Emulation Settings
Pitch
0.08–100
PCL Emulation Settings
Orientation
Portrait
Landscape
Specify the font pitch for scalable monospaced fonts.
Notes:
•
•
•
•
10 is the factory default setting.
Pitch refers to the number of fixed‑space characters per inch (cpi).
Pitch can be increased or decreased in 0.01‑cpi increments.
For nonscalable monospaced fonts, the pitch appears on the display but it
cannot be changed.
Specify the orientation of text and graphics on the page.
Notes:
• Portrait is the factory default setting. Portrait prints text and graphics
parallel to the short edge of the page.
• Landscape prints text and graphics parallel to the long edge of the page.
Understanding printer menus
124
Use
To
PCL Emulation Settings
Lines per Page
1–255
Specify the number of lines that print on each page.
Notes:
• 60 is the US factory default setting. 64 is the international default setting.
• The printer sets the amount of space between each line based on the
Lines per Page, Paper Size, and Orientation settings. Select the Paper Size
and Orientation you want before setting Lines per Page.
PCL Emulation Settings
A4 Width
198 mm
203 mm
Set the printer to print on A4‑size paper.
Notes:
• “198 mm” is the factory default setting.
• The 203‑mm setting sets the width of the page to allow printing of eighty
10‑pitch characters.
PCL Emulation Settings
Auto CR after LF
On
Off
Specify whether the printer automatically performs a carriage return (CR) after
a line feed (LF) control command.
PCL Emulation Settings
Auto LF after CR
On
Off
Specify whether the printer automatically performs a line feed (LF) after a
carriage return (CR) control command.
Tray Renumber
Assign MP Feeder
Off
None
0–199
Assign Tray [x]
Off
None
0–199
Assign Manual Paper
Off
None
0–199
Assign Manual Env
Off
None
0–199
Configure the printer to work with printer software or programs that use
different source assignments for trays and feeders.
Note: Off is the factory default setting.
Note: Off is the factory default setting.
Notes:
• “Off” is the factory default setting.
• “None” ignores the Select Paper Feed command. This option appears only
when it is selected by the PCL 5 interpreter.
• “0–199” allows a custom setting to be assigned.
Understanding printer menus
125
Use
To
Tray Renumber
View Factory Defaults
MPF Default = 8
T1 Default = 1
T1 Default = 4
T1 Default = 5
T1 Default = 20
T1 Default = 21
Env Default = 6
MPaper Default = 2
MEnv Default = 3
Display the factory default setting assigned to each tray or feeder.
Tray Renumber
Restore Defaults
Yes
No
Restore all tray and feeder assignments to the factory default settings.
HTML menu
Use
Font Name
Albertus MT
Antique Olive
Apple Chancery
Arial MT
Avant Garde
Bodoni
Bookman
Chicago
Clarendon
Cooper Black
Copperplate
Coronet
Courier
Eurostile
Garamond
Geneva
Gill Sans
Goudy
Helvetica
Hoefler Text
Intl CG Times
Intl Courier
Intl Univers
To
Joanna MT
Letter Gothic
Lubalin Graph
Marigold
MonaLisa Recut
Monaco
New CenturySbk
New York
Optima
Oxford
Palatino
StempelGaramond
Taffy
Times
TimesNewRoman
Univers
Zapf Chancery
NewSansMTCS
NewSansMTCT
New SansMTJA
NewSansMTKO
Set the default font for HTML documents.
Note: The Times font is used in HTML documents that do not
specify a font.
Understanding printer menus
126
Use
To
Font Size
1–255 pt
Set the default font size for HTML documents.
Notes:
• 12 pt is the factory default setting.
• Font size can be increased in 1‑point increments.
Scale
1–400%
Scale the default font for HTML documents.
Notes:
• 100% is the factory default setting.
• Scaling can be increased in 1% increments.
Orientation
Portrait
Landscape
Set the page orientation for HTML documents.
Margin Size
8–255 mm
Set the page margin for HTML documents.
Note: Portrait is the factory default setting.
Notes:
• 19 mm is the factory default setting.
• Margin size can be increased in 1‑mm increments.
Backgrounds
Do Not Print
Print
Specify whether to print backgrounds on HTML documents.
Note: Print is the factory default setting.
Image menu
Use
To
Auto Fit
On
Off
Select the optimal paper size, scaling, and orientation.
Invert
On
Off
Invert bitonal monochrome images.
Scaling
Anchor Top Left
Best Fit
Anchor Center
Fit Height/Width
Fit Height
Fit Width
Scale the image to fit the selected paper size.
Note: On is the factory default setting. It overrides scaling and orientation settings
for some images.
Notes:
• Off is the factory default setting.
• This setting does not apply to GIF or JPEG images.
Notes:
• Best Fit is the factory default setting.
• When Auto Fit is set to On, Scaling is automatically set to Best Fit.
Understanding printer menus
127
Use
To
Orientation
Portrait
Landscape
Reverse Portrait
Reverse Landscape
Set the image orientation.
Note: Portrait is the factory default setting.
Help menu
The Help menu consists of a series of Help pages that are stored in the printer as PDFs. They contain information about
using the printer and performing printing tasks.
English, French, German, and Spanish translations are stored in the printer. Other translations are available at
http://support.dell.com.
Menu item
Description
Print All Guides
Prints all the guides
Print Quality
Provides information about solving print quality issues
Printing Guide
Provides information about loading paper and other specialty media
Media Guide
Provides a list of the paper sizes supported in trays and feeders
Print Defects Guide
Provides information about resolving print defects
Menu Map
Provides a list of the printer control panel menus and settings
Information Guide
Provides help in locating additional information
Connection Guide
Provides information about connecting the printer locally (USB) or to a network
Moving Guide
Provides instructions for safely moving the printer
Supplies Guide
Provides part numbers for ordering supplies
Saving money and the environment
128
Saving money and the environment
Saving paper and toner
Studies show that as much as 80% of the carbon footprint of a printer is related to paper usage. You can significantly
reduce your carbon footprint by using recycled paper and the following printing suggestions, such as printing on both
sides of the paper and printing multiple pages on one side of a single sheet of paper.
For more information on how you can quickly save paper and energy using one printer setting, see “Using Eco‑Mode”
on page 128.
Using recycled paper
As an environmentally conscious company, we support the use of recycled office paper produced specifically for use
in laser printers. For more information on recycled papers that work well with your printer, see “Using recycled paper
and other office papers” on page 66.
Conserving supplies
Use both sides of the paper
If your printer model supports duplex printing, then you can control whether print appears on one or two sides of the
paper by selecting 2‑sided printing from the Print dialog.
Place multiple pages on one sheet of paper
You can print up to 16 consecutive pages of a multiple‑page document onto one side of a single sheet of paper by
selecting a setting from the Multipage printing (N‑Up) section of the Print dialog screen.
Check your first draft for accuracy
Before printing or making multiple copies of a document:
• Use the preview feature, which you can select from the Print dialog to see how the document will look like before
you print it.
• Print one copy of the document to check its content and format for accuracy.
Avoid paper jams
Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 152.
Saving energy
Using Eco‑Mode
1 Open a Web browser, and then type the printer IP address in the address field.
Saving money and the environment
129
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Eco‑Mode.
3 Select a setting.
Use
To
Off
Use the factory default settings for all settings associated with Eco‑Mode.
Notes:
• Settings that were changed when other modes were selected are reset to the factory default
settings.
• Off supports the performance specifications of the printer.
Energy
Reduce energy use, especially when the printer is idle.
Notes:
• Printer engine motors do not start until a document is ready to print. You may notice a short
delay before the first page is printed.
• The printer enters Sleep mode after one minute of inactivity.
• The printer display is turned off when the printer is in Sleep mode.
• Lights on the staple finisher and other optional finishers are turned off when the printer is in
Sleep mode.
Energy/Paper Use all the settings associated with Energy and Paper modes.
Plain Paper
Enable the automatic two‑sided (duplex) printing feature.
4 Click Submit.
Reducing printer noise
Enable Quiet mode to reduce the printer noise.
1 From the printer control panel, navigate to:
> Settings >
2 Select a setting.
> Settings >
> General Settings >
> Quiet Mode >
Saving money and the environment
130
Use
To
On
Reduce printer noise.
Notes:
• Print jobs process at a reduced speed.
• Printer engine motors do not start until a document
is ready to print. There is a short delay before the
first page is printed.
• The alarm control and cartridge alarm sounds are
turned off.
• The printer ignores the Advance Start command.
Off
Use factory default settings.
Note: This setting supports the performance
specifications of the printer.
3 Press
.
Adjusting Sleep mode
To save energy, decrease the number of minutes before the printer enters Sleep mode. Select from 1 to 120. The factory
default setting is 30 minutes.
Note: The printer still accepts print jobs when in Sleep mode.
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Navigate to:
Settings > General Settings > Timeouts
3 In the Sleep Mode field, enter the number of minutes you want the printer to wait before it enters Sleep mode.
4 Click Submit.
Using the printer control panel
1 From the printer control panel, navigate to:
> Settings >
> Settings >
> General Settings >
> Timeouts >
> Sleep Mode >
2 In the Sleep Mode field, select the number of minutes you want the printer to wait before it enters Sleep mode.
3 Press
.
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131
Using Hibernate mode
Hibernate is an ultra‑low‑power operating mode. When operating in Hibernate mode, all other systems and devices
are powered down safely.
Notes:
• Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long press of
the Sleep button wakes the printer from Hibernate mode.
• If the printer is in Hibernate mode, then the Embedded Web Server is disabled.
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.
• If your are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Sleep Button Settings.
3 From the “Press Sleep Button” or “Press and Hold Sleep Button” drop‑down menu, select Hibernate.
4 Click Submit.
Using the printer control panel
1 From the printer control panel, navigate to:
> Settings >
> Settings >
> General Settings >
2 Press the arrow buttons until Press Sleep Button or Press and Hold Sleep Button appears, and
then press
.
3 Press the arrow buttons until Hibernate appears, and then press
.
Notes:
• When Press Sleep Button is set to Hibernate, a short press of the Sleep button sets the printer to Hibernate
mode.
• When Press and Hold Sleep Button is set to Hibernate, a long press of the Sleep button sets the printer to
Hibernate mode.
Adjusting the brightness of the printer display
To save energy, or if you have trouble reading the display, adjust its brightness settings.
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
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132
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings.
3 In the Screen Brightness field, enter the brightness percentage you want for the display.
4 Click Submit.
Recycling
Recycling Dell products
To return Dell products for recycling:
1 Visit our Web site at www.dell.com/recycle.
2 Select your country or region.
3 Follow the instructions on the computer screen.
Securing the printer
133
Securing the printer
Using the security lock feature
The printer is equipped with a security lock feature. When a lock compatible with most laptop computers is attached,
the printer is locked. When locked, the controller board shield and the controller board cannot be removed. Attach a
security lock to the printer in the location shown.
Statement of Volatility
Your printer contains various types of memory that can store device and network settings, and user data.
Type of memory
Description
Volatile memory
Your printer uses standard random access memory (RAM) to
temporarily buffer user data during simple print jobs.
Non-volatile memory
Your printer may use two forms of non-volatile memory:
EEPROM and NAND (flash memory). Both types are used to
store the operating system, device settings, network
information, bookmark settings, and embedded solutions.
Hard disk memory
Some printers have a hard disk drive installed. The printer
hard disk is designed for device-specific functionality. This lets
the device retain buffered user data from complex print jobs,
as well as form data, and font data.
Erase the content of any installed printer memory in the following circumstances:
•
•
•
•
The printer is being decommissioned.
The printer hard disk is being replaced.
The printer is being moved to a different department or location.
The printer is being serviced by someone from outside your organization.
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134
• The printer is being removed from your premises for service.
• The printer is being sold to another organization.
Disposing of a printer hard disk
Note: Some printer models may not have a printer hard disk installed.
In high‑security environments, it may be necessary to take additional steps to make sure that confidential data stored
in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your premises.
• Degaussing—Flushes the hard disk with a magnetic field that erases stored data
• Crushing—Physically compresses the hard disk to break component parts and render them unreadable
• Milling—Physically shreds the hard disk into small metal bits
Note: Most data can be erased electronically, but the only way to guarantee that all data is completely erased is to
physically destroy each hard disk where data is stored.
Erasing volatile memory
The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffered
data, turn off the printer.
Erasing non‑volatile memory
Erase individual settings, device and network settings, security settings, and embedded solutions by following these
steps:
1 Turn off the printer.
2 Hold down 2 and 6 on the keypad while turning the printer on. Release the buttons only when the screen with the
progress bar appears.
The printer performs a power-on sequence, and then the Configuration menu appears. When the printer is fully
turned on, a list of functions appears on the printer display.
3 Press the up or down arrow button until Wipe All Settings appears.
The printer will restart several times during this process.
Note: Wipe All Settings securely removes device settings, solutions, jobs, and passwords from the printer
memory.
4 Navigate to:
Back > Exit Config Menu
The printer will perform a power‑on reset, and then return to normal operating mode.
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135
Erasing printer hard disk memory
Note: Some printer models may not have a printer hard disk installed.
Configuring Disk Wiping in the printer menus lets you remove residual confidential material left by print jobs by securely
overwriting files that have been marked for deletion.
Using the printer control panel
1 Turn off the printer.
2 Hold down 2 and 6 while turning the printer on. Release the buttons only when the screen with the progress bar
appears.
The printer performs a power-on sequence, and then the Configuration menu appears. When the printer is fully
turned on, a list of functions appears on the printer display.
3 Press the up or down arrow button until Wipe Disk appears, and then select one of the following:
• Wipe disk (fast)—This lets you overwrite the disk with all zeroes in a single pass.
• Wipe disk (secure)—This lets you overwrite the disk with random bit patterns several times, followed by a
verification pass. A secure overwrite is compliant with the DoD 5220.22‑M standard for securely erasing data
from a hard disk. Highly confidential information should be wiped using this method.
4 Press the up or down arrow button until Yes appears, and then proceed with disk wiping.
Notes:
• A status bar will indicate the progress of the disk wiping task.
• Disk wiping can take from several minutes to more than an hour, during which the printer will be unavailable
for other user tasks.
5 Navigate to:
Back > Exit Config Menu
The printer will perform a power‑on reset, and then return to normal operating mode.
Configuring printer hard disk encryption
Enable hard disk encryption to prevent loss of sensitive data in the event the printer or its hard disk is stolen.
Note: Some printer models may not have a printer hard disk installed.
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Security > Disk Encryption.
Note: Disk Encryption appears in the Security menu only when a formatted, non‑defective printer hard disk is
installed.
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136
3 From the Disk Encryption menu, select Enable.
Notes:
• Enabling disk encryption will erase the content of the printer hard disk.
• Disk encryption can take from several minutes to more than an hour, during which the printer will be
unavailable for other user tasks.
Using the printer control panel
1 Turn off the printer.
2 Hold down 2 and 6 while turning the printer on. Release the buttons only when the screen with the progress bar
appears.
The printer performs a power-on sequence, and then the Configuration menu appears. When the printer is fully
turned on, a list of functions appears on the printer display.
3 Navigate to:
Disk Encryption > Enable
Note: Enabling disk encryption will erase the contents of the printer hard disk.
4 Select Yes to proceed with disk wiping.
Notes:
• Do not turn off the printer during the encryption process. Doing so may result in loss of data.
• Disk encryption can take from several minutes to more than an hour, during which the printer will be
unavailable for other user tasks.
• A status bar will indicate the progress of the disk wiping task. After the disk has been encrypted, the printer
will return to the screen for enabling or disabling disk encryption.
5 Navigate to:
Back > Exit Config Menu
The printer will perform a power‑on reset, and then return to normal operating mode.
Finding printer security information
In high-security environments, you may need to take additional steps to make sure that confidential data stored in the
printer cannot be accessed by unauthorized persons. For more information, see the Embedded Web Server
Administrator’s Guide.
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137
Maintaining the printer
Periodically, certain tasks are required to maintain optimum performance of your printer.
Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies,
may cause damage to your printer.
Estimated number of remaining pages
The estimated number of remaining pages is based on the recent printing history of the printer. Its accuracy may
vary significantly and is dependent on many factors, such as actual document content, print quality settings, and
other printer settings.
The accuracy of the estimated number of remaining pages may decrease when the actual printing consumption is
different from the historical printing consumption. Consider the variable level of accuracy before purchasing or replacing
supplies based on the estimate. Until an adequate print history is obtained on the printer, initial estimates assume
future supplies consumption based on the International Organization for Standardization* test methods and page
content.
* Average continuous black declared cartridge yield in accordance with ISO/IEC 19752.
Cleaning the printer
Cleaning the printer
Note: You may need to perform this task after every few months.
Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer
warranty.
1 Make sure that the printer is turned off and unplugged from the electrical outlet.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer,
unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
2 Remove paper from the standard bin and multipurpose feeder.
3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4 Dampen a clean, lint-free cloth with water, and use it to wipe the outside of the printer.
Warning—Potential Damage: Do not use household cleaners or detergents to prevent damage to the exterior
of the printer.
5 Make sure all areas of the printer are dry before sending a new print job.
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138
Emptying the hole punch box
1 Pull out the hole punch box.
2 Empty the container.
3 Insert the emptied hole punch box back into the finisher until it clicks into place.
Checking the status of parts and supplies
A message appears on the printer display when a replacement supply item is needed or when maintenance is required.
Checking the status of parts and supplies on the printer control panel
From the printer control panel, navigate to:
> Status/Supplies >
View Supplies >
Checking the status of parts and supplies from the Embedded Web Server
Note: Make sure the computer and printer are connected to the same network.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Device Status > More Details.
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139
Configuring supply notifications from the Embedded Web Server
You can determine how you would like to be notified when supplies run nearly low, low, very low, or reach their
end‑of‑life by setting the selectable alerts.
Notes:
• Selectable alerts can be set on the toner cartridge, imaging unit, and maintenance kit.
• All selectable alerts can be set for nearly low, low, and very low supply conditions. Not all selectable alerts can
be set for the end‑of‑life supply condition. E‑mail selectable alert is available for all supply conditions.
• The percentage of estimated remaining supply that prompts the alert can be set on some supplies for some
supply conditions.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Print Settings > Supply Notifications.
3 From the drop‑down menu for each supply, select one of the following notification options:
Notification
Description
Off
The normal printer behavior for all supplies occurs.
E‑mail Only
The printer generates an e-mail when the supply condition is reached. The status of the
supply will appear on the menus page and status page.
Warning
The printer displays the warning message and generates an email about the status of the
supply. The printer does not stop when the supply condition is reached.
Continuable Stop1
The printer stops processing jobs when the supply condition is reached, and the user needs
to press a button to continue printing.
Non Continuable Stop1,2
The printer stops when the supply condition is reached. The supply must be replaced to
continue printing.
1
The printer generates an e-mail about the status of the supply when supply notification is enabled.
2
The printer stops when some supplies become empty to prevent damage.
4 Click Submit.
Ordering supplies
Ordering supplies using the Supplies Ordering Utility
1 Click
or Start.
2 Click All Programs or Programs, and then select the printer program folder from the list.
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3 Select your printer, and then navigate to:
Status Monitor Center > Order Supplies
4 From the Order Printer Supplies dialog, do any of the following:
• Click Order Online to order supplies on the Internet.
• Click Order by Phone to order supplies by phone.
Ordering supplies using Printer Home
1 Click
or Start.
2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Select your printer, and then navigate to:
Dell Printer Home > Maintenance > Order supplies
4 From the Order Printer Supplies dialog, do any of the following:
• Click Order Online to order supplies on the Web.
• Click Order by Phone to order supplies by phone.
Ordering a maintenance kit
To order a maintenance kit, contact the place where you purchased the printer.
Ordering a roller kit
To order a roller kit, contact the place where you purchased the printer.
Storing supplies
Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you
are ready to use them.
Do not expose supplies to:
•
•
•
•
•
•
Direct sunlight
Temperatures above 35°C (95°F)
High humidity above 80%
Salty air
Corrosive gases
Heavy dust
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141
Replacing supplies
Replacing the toner cartridge
1 Lift the front cover, and then pull down the multipurpose feeder door.
1
2
2 Pull the cartridge out of the printer using the handle.
3 Unpack the new toner cartridge, then remove the packing material, and then shake the cartridge to redistribute
the toner.
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142
4 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails
inside the printer.
Note: Make sure the cartridge is fully pushed in.
Warning—Potential Damage: When replacing a toner cartridge, do not leave the imaging unit exposed to direct
light for an extended period of time. Extended exposure to light may cause print quality problems.
5 Close the multipurpose feeder door and the front cover.
2
1
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143
Replacing the imaging unit
1 Lift the front cover, and then pull down the multipurpose feeder door.
1
2
2 Pull the cartridge out of the printer using the handle.
3 Pull the imaging unit out of the printer using the handle.
2
1
4 Unpack the new imaging unit, and then remove all packing materials.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the shiny blue photoconductor drum under the imaging unit. Doing
so may affect the quality of future print jobs.
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144
5 Shake the new imaging unit.
6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows
on the side rails inside the printer.
7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails
inside the printer.
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145
8 Close the multipurpose feeder door and the front cover.
2
1
Replacing a staple cartridge
1 Open the stapler door.
2 Pull down the latch of the staple cartridge holder, and then pull the holder out of the finisher.
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146
3 Squeeze both sides of the empty staple case with your fingers, and then remove the staple case from the cartridge.
2
1
1
4 Insert the front side of the new staple case into the staple cartridge, and then push the rear side into the cartridge.
2
1
5 Push the staple cartridge into the finisher until it clicks into place.
6 Close the stapler door.
Moving the printer
Before moving the printer
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or
printer damage:
• Turn off the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If two or more optional finishers are installed, then remove the finishers individually from the printer.
Notes:
– Make sure to remove the topmost finisher first.
– To remove the finisher, hold the finisher on both sides, and then lift the latches to unlock the finisher.
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147
• If the printer does not have a caster base but is configured with optional trays, then remove the trays.
Note: Slide the latch on the right side of the optional tray toward the front of the tray until it clicks into place.
•
•
•
•
Use the handholds located on both sides of the printer to lift it.
Make sure your fingers are not under the printer when you set it down.
Make sure there is adequate clearance around the printer.
Use only the power cord provided with this product or the manufacturer's authorized replacement.
Warning—Potential Damage: Damage to the printer caused by improper moving is not covered by the printer
warranty.
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148
Moving the printer to another location
The printer and its hardware options can be safely moved to another location by following these precautions:
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the hardware
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
Shipping the printer
When shipping the printer, use the original packaging or call the place of purchase for a relocation kit.
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149
Managing the printer
Managing printer messages
Use the Status Messenger application to view error messages requiring your intervention on your printer. When there
is an error, a bubble appears telling you what the error is, and points you to the appropriate recovery information.
If you installed Status Messenger with your printer software, then the application launches automatically when the
software installation is completed. The installation is successful if you see the Status Messenger icon in the system tray.
Notes:
• This feature is available only in Windows XP or later.
• Make sure bidirectional communication support is in place so the printer and computer can communicate.
Disabling Status Messenger
1 From the system tray, right click the Status Messenger icon.
2 Select Exit.
Enabling Status Messenger
1 Click
or Start.
2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Select your printer, and then click Status Messenger.
Accessing Status Monitor Center
Use the Status Monitor Center application to view the status of any USB‑ or network‑connected printer and order
supplies online.
Note: Make sure bidirectional communication support is in place so the printer and computer can communicate.
1 Click
or Start.
2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Click Status Monitor Center.
Note: To order supplies online, click the Supplies Ordering Utility link.
Checking the virtual display
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.
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150
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Check the virtual display that appears at the top left corner of the screen.
The virtual display works as an actual display would work on a printer control panel.
Modifying confidential print settings
Note: This feature is available only in network printers or printers connected to print servers.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Configuration > Other Settings tab > Security > Confidential Print Setup.
3 Modify the settings:
• Set a maximum number of PIN entry attempts. When a user exceeds a specific number of PIN entry attempts,
all of the jobs for that user are deleted.
• Set an expiration time for confidential print jobs. When a user has not printed the jobs within the specified time,
all of the jobs for that user are deleted.
4 Save the modified settings.
Copying printer settings to other printers
Note: This feature is available only in network printers.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click the Copy Printer Settings.
3 To change the language, select a language from the drop-down menu, and then click Click here to submit language.
4 Click Printer Settings.
5 Type the IP addresses of the source and target printers in their appropriate fields.
Note: If you want to add or remove a target printer, then click Add Target IP or Remove Target IP.
6 Click Copy Printer Settings.
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151
Restoring factory default settings
If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoring
the factory default settings. For more information, see “Printing a menu settings page” on page 42.
If you want a more comprehensive method of restoring the printer factory default settings, then perform the Wipe All
Settings option. For more information, see “Erasing non‑volatile memory” on page 134.
Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory default
settings. Exceptions include the display language, custom sizes and messages, and network/port menu settings. All
downloads stored in the RAM are deleted. Downloads stored in the flash memory or in the printer hard disk are not
affected.
From the printer control panel, navigate to:
> Settings >
> Settings >
> General Settings >
> Factory Defaults >
> Restore Now >
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152
Clearing jams
Carefully select paper and specialty media and load them properly to avoid most jams. For more information, see
“Avoiding jams” on page 152. If jams occur, then follow the steps outlined in this chapter.
Note: Jam recovery is set to Auto by default. The printer reprints jammed pages unless the memory required to hold
the pages is needed for other printer tasks.
Avoiding jams
Load paper properly
• Make sure paper lies flat in the tray.
Correct loading of paper
Incorrect loading of paper
• Do not remove a tray while the printer is printing.
• Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it.
• Do not load too much paper. Make sure the stack height is below the maximum paper fill indicator.
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153
• Do not slide the paper into the tray. Load paper as shown in the illustration.
• Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly
against the paper or envelopes.
• Push the tray firmly into the printer after loading paper.
• If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of
the paper are on the right side of the tray.
Source
Printing
Orientation
Tray
One‑sided The short edge with holes enters the printer first.
Two‑sided The short edge without holes enters the printer first.
Multipurpose feeder One‑sided The short edge with holes enters the printer first.
Two‑sided The short edge without holes enters the printer first.
Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur.
Allow the paper to enter the optional mailbox bins properly
• Make sure to adjust the bin extender so that the paper size indicators match the size of the paper used.
Notes:
– If the bin extender is shorter than the size of the paper you are printing on, then the paper causes a jam in
the mailbox bin. For example, if you are printing on a legal-size paper and the bin extender is set to lettersize, then a jam occurs.
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154
– If the bin extender is longer than the size of the paper you are printing on, then the edges become uneven
and the paper is not stacked properly. For example, if you are printing on a letter-size paper and the bin
extender is set to legal-size, then the paper does not stack properly.
• If paper needs to be returned to the mailbox bin, then insert the paper under the bin arm, and then push the paper
all the way back.
2
1
Note: If the paper is not under the bin arm, then a jam occurs due to an overfilled bin.
Use recommended paper
• Use only recommended paper or specialty media.
• Do not load wrinkled, creased, damp, bent, or curled paper.
• Flex, fan, and straighten paper or specialty media before loading it.
•
•
•
•
Do not use paper that has been cut or trimmed by hand.
Do not mix paper sizes, weights, or types in the same tray.
Make sure the paper size and type are set correctly on the computer or printer control panel.
Store paper per manufacturer recommendations.
Understanding jam messages and locations
When a jam occurs, a message indicating the jam location and information to clear the jam appears on the printer
display. Open the doors, covers, and trays indicated on the display to remove the jam.
Notes:
• When Jam Assist is set to On, Discarding pages appears on the display and the printer flushes blank or
pages with partial prints to the standard bin after a jammed page is cleared. Check your printed output for blank
pages.
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages. However, the Auto setting reprints
jammed pages if adequate printer memory is available.
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155
Jam location
Printer message
1
Staple finisher
[x]‑page jam, remove paper, open
Remove paper from the stapler bin, open the stapler
stapler door. Leave paper in bin. [455– door, then remove the staple cartridge, and then
457]
remove the jammed staples.
2
Standard bin
[x]‑page jam, remove standard bin
jam. [203]
Remove jammed paper from the standard bin.
3
Inside the printer
[x]‑page jam, lift front cover to
remove cartridge. [200–201]
Open the front cover and the multipurpose feeder,
then remove the toner cartridge and the imaging unit,
and then remove the jammed paper.
4
Multipurpose feeder [x]‑page jam, clear manual
feeder. [250]
Remove all paper from the multipurpose feeder, and
then remove the jammed paper.
5
Duplex area
[x]‑page jam, remove tray 1 to clear
duplex. [235–239]
Pull out tray 1 completely, then push the front duplex
flap down, and then remove the jammed paper.
6
Trays
[x]‑page jam, open tray [x]. [24x]
Pull out the indicated tray, and then remove the
jammed paper.
7
High‑capacity output [x]‑page jam, remove paper, open
expander
expander rear door. Leave paper in
bin. [43y.xx]
Open the rear door of the high‑capacity output
expander, and then remove the jammed paper.
8
Upper rear door
Open the rear door of the printer, and then remove
the jammed paper.
9
Upper door and rear [x]‑page jam, open upper and lower
duplex area
rear door. [231–234]
[x]‑page jam, open upper rear
door. [202]
What to do
Open the rear door of the printer and the rear duplex
area, and then remove the jammed paper.
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156
Jam location
Printer message
What to do
10
Mailbox
[x]‑page jam, remove paper, open
mailbox rear door. Leave paper in
bin. [41y.xx]
Open the rear door of the mailbox, and then remove
the jammed paper.
11
Staple finisher rear
door
[x]‑page jam, remove paper, open
finisher rear door. Leave paper in
bin. [451]
Open the rear door of the staple finisher, and then
remove the jammed paper.
[x]‑page jam, lift front cover to remove cartridge. [200–201]
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
1 Lift the front cover, and then pull down the multipurpose feeder door.
1
2
2 Lift the blue handle, and then pull the toner cartridge out of the printer.
3 Place the cartridge aside.
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157
4 Lift the blue handle, and then pull the imaging unit out of the printer.
2
1
5 Place the imaging unit aside on a flat, smooth surface.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
6 Pull the jammed paper gently to the right, and then remove it from the printer.
Note: Make sure all paper fragments are removed.
1
2
Warning—Potential Damage: The jammed paper may be covered with toner, which can stain garments and
skin.
7 Install the imaging unit.
Note: Use the arrows on the side of the printer as a guide.
8 Insert the cartridge into the printer, and then push the blue handle back into place.
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158
Notes:
• Align the arrows on the guides of the toner cartridge with the arrows in the printer.
• Make sure the cartridge is fully pushed in.
9 Close the multipurpose feeder door and the front cover.
2
1
10 From the printer control panel, select Next >
> Clear the jam, press OK >
to clear the message and continue
printing.
[x]‑page jam, open upper rear door. [202]
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
1 Pull down the rear door.
2 Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
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159
3 Close the rear door.
4 From the printer control panel, select Next >
> Clear the jam, press OK >
to clear the message and continue
printing.
[x]‑page jam, remove standard bin jam. [203]
1 Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
2 From the printer control panel, select Next >
> Clear the jam, press OK >
to clear the message and continue
printing.
[x]‑page jam, open upper and lower rear door. [231–234]
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
Clearing jams
1 Pull down the rear door.
2 Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
3 Close the rear door.
160
Clearing jams
161
4 Push the back of the standard tray.
5 Press down the rear duplex flap, then firmly grasp the jammed paper, and then gently pull the paper out.
Note: Make sure all paper fragments are removed.
2
1
6 Insert the standard tray.
7 From the printer control panel, select Next >
printing.
> Clear the jam, press OK >
to clear the message and continue
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162
[x]‑page jam, remove tray 1 to clear duplex. [235–239]
1 Pull out the tray completely.
Note: Lift the tray slightly and pull it out.
2
3
1
2 Push down the front duplex flap, then firmly grasp the jammed paper, and then gently pull the paper to the right
and out of the printer.
Note: Make sure all paper fragments are removed.
2
1
3 Insert the tray.
4 From the printer control panel, select Next >
printing.
> Clear the jam, press OK >
to clear the message and continue
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163
[x]‑page jam, open tray [x]. [24x]
1 Check which tray is indicated on the printer display, and then pull the tray.
2 Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
3 Insert the tray.
4 From the printer control panel, select Next >
printing.
> Clear the jam, press OK >
to clear the message and continue
Clearing jams
164
[x]‑page jam, clear manual feeder. [250]
1 From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
2 Flex and fan the sheets to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface.
3 Reload paper into the multipurpose feeder.
4 Slide the paper guide until it lightly rests against the edge of the paper.
5 From the printer control panel, select Next >
printing.
> Clear the jam, press OK >
to clear the message and continue
Clearing jams
[x]‑page jam, remove paper, open mailbox rear door. Leave
paper in bin. [41y.xx]
1 Open the rear mailbox door.
2 Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
3 Close the rear mailbox door.
165
Clearing jams
166
4 If the jam is in the mailbox bin, then firmly grasp the jammed paper, and then gently pull it out.
Notes:
• Make sure all paper fragments are removed.
• When using A4‑, folio‑, or legal‑size paper, make sure to adjust the bin extender so that the paper enters the
bin properly.
5 From the printer control panel, select Next >
printing.
> Clear the jam, press OK >
to clear the message and continue
Clearing jams
167
[x]‑page jam, remove paper, open expander rear door. Leave
paper in bin. [43y.xx]
1 Open the rear door of the high‑capacity output expander.
2 Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
3 Close the rear door of the high‑capacity output expander.
4 From the printer control panel, select Next >
printing.
> Clear the jam, press OK >
to clear the message and continue
Clearing jams
168
[x]‑page jam, remove paper, open finisher rear door. Leave
paper in bin. [451]
1 Open the rear staple finisher door.
2 Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
3 Close the staple finisher door.
4 From the printer control panel, select Next >
printing.
> Clear the jam, press OK >
to clear the message and continue
Clearing jams
169
[x]‑page jam, remove paper, open stapler door. Leave paper in
bin. [455–457]
1 From the stapler bin, firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
2 Open the stapler door.
3 Pull down the latch of the staple cartridge holder, and then pull the holder out of the printer.
Clearing jams
4 Use the metal tab to lift the staple guard, and then remove any loose staples.
5 Press down the staple guard until it clicks into place.
170
Clearing jams
171
6 Press the staples against the metal bracket.
Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near
the metal bracket.
7 Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place.
8 Close the stapler door.
9 From the printer control panel, select Next >
printing.
> Clear the jam, press OK >
to clear the message and continue
Troubleshooting
172
Troubleshooting
Understanding the printer messages
Cartridge, imaging unit mismatch [41.xy]
1 Check if the toner cartridge and imaging unit are both MICR (Magnetic Imaging Content Recording) or non-MICR
supplies.
Note: For a list of supported supplies, contact the place where you purchased the printer.
2 Change the toner cartridge or imaging unit so that both are MICR or non‑MICR supplies.
Notes:
• Use MICR toner cartridge and imaging unit for printing checks and other similar documents.
• Use non-MICR toner cartridge and imaging unit for regular print jobs.
Cartridge low [88.xy]
You may need to order a toner cartridge. Press
to clear the message and continue printing.
Cartridge nearly low [88.xy]
If necessary, press
on the printer control panel to clear the message and continue printing.
Cartridge very low [88.xy]
You may need to replace the toner cartridge very soon. For more information, see the “Replacing supplies” section of
the User’s Guide.
If necessary, press
to clear the message and continue printing.
Change [paper source] to [custom string] load [orientation]
Try one or more of the following:
• Load the correct size and type of paper in the tray, and then press
on the printer control panel.
Note: Make sure the paper size and type settings are specified in the Paper menu on the printer control panel.
• Cancel the print job.
Troubleshooting
173
Change [paper source] to [custom type name] load [orientation]
Try one or more of the following:
• Load the correct size and type of paper in the tray, and then press
on the printer control panel.
Note: Make sure the paper size and type settings are specified in the Paper menu on the printer control panel.
• Cancel the print job.
Change [paper source] to [paper size] load [orientation]
Try one or more of the following:
• Load the correct size and type of paper in the tray, and then press
on the printer control panel.
Note: Make sure the paper size and type settings are specified in the Paper menu on the printer control panel.
• Cancel the print job.
Change [paper source] to [paper type] [paper size] load [orientation]
Try one or more of the following:
• Load the correct size and type of paper in the tray, and then press
on the printer control panel.
Note: Make sure the paper size and type settings are specified in the Paper menu on the printer control panel.
• Cancel the print job.
Check tray [x] connection
Try one or more of the following:
• Turn off the printer, and then turn it back on.
If the error occurs a second time, then:
1
2
3
4
5
6
Turn off the printer.
Unplug the power cord from the electrical outlet.
Remove the specified tray.
Reattach the tray.
Connect the power cord to a properly grounded electrical outlet.
Turn the printer back on.
If the error occurs again, then:
1
2
3
4
Turn off the printer.
Unplug the power cord from the electrical outlet.
Remove the tray.
Contact technical support.
• From the printer control panel, press
to clear the message and continue printing.
Troubleshooting
174
Close door or insert cartridge
The toner cartridge is missing or not installed properly. Insert the cartridge, and then close all doors and covers.
Close front door
Close the front door of the printer.
Complex page, some data may not have printed [39]
Try one or more of the following:
• From the printer control panel, press
to clear the message and continue printing.
• Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the print
job.
• Cancel the print job.
• Install additional printer memory.
Configuration change, some held jobs were not restored [57]
Held jobs are unavailable because of any of the following possible changes in the printer:
•
•
•
•
The printer firmware has been updated.
The tray for the print job is removed.
The print job is sent from a flash drive that is no longer attached to the USB port.
The printer hard disk contains print jobs that were stored when the hard disk was installed in a different printer
model.
From the printer control panel, press
to clear the message and continue printing.
Defective flash detected [51]
Try one or more of the following:
• Replace the defective flash memory card.
• From the printer control panel, press
• Cancel the current print job.
to ignore the message and continue printing.
Disk full [62]
Try one or more of the following:
• From the printer control panel, press
to clear the message and continue printing.
• Delete fonts, macros, and other data stored in the printer hard disk.
• Install a printer hard disk with larger capacity.
Troubleshooting
175
Disk must be formatted for use in this device
From the printer control panel, select Format disk to format the printer hard disk and clear the message.
Note: Formatting deletes all the files stored in the printer hard disk.
Disk near full. Securely clearing disk space.
Try one or more of the following:
• From the printer control panel, press
to clear the message.
• Delete fonts, macros, and other data stored in the printer hard disk.
• Install a printer hard disk with higher capacity.
Empty the hole punch box
1 Empty the hole punch box.
For more information, see the “Cleaning the printer” section of the User’s Guide.
2 Reinsert the hole punch box into the finisher, and then press
on the printer control panel to clear the message.
Error reading USB drive. Remove USB.
An unsupported USB device is inserted. Remove the USB device, and then insert a supported one.
Error reading USB hub. Remove hub.
An unsupported USB hub has been inserted. Remove the USB hub, and then install a supported one.
Imaging unit low [84.xy]
You may need to order an imaging unit. If necessary, press
to clear the message and continue printing.
Imaging unit nearly low [84.xy]
If necessary, press
on the printer control panel to clear the message and continue printing.
Imaging unit very low [84.xy]
You may need to replace the imaging unit very soon. For more information, see the "Replacing supplies" section of the
User’s Guide.
If necessary, press
to clear the message and continue printing.
Troubleshooting
176
Incompatible output bin [x] [59]
Do either of the following:
• Remove the specified bin.
• From the printer control panel, press
to clear the message and continue printing without using the specified
bin.
Incompatible tray [x] [59]
Do either of the following:
• Remove the specified tray.
• From the printer control panel, press
to clear the message and continue printing without using the specified
tray.
Incorrect paper size, open [paper source] [34]
Try one or more of the following:
• Load the correct size of paper in the tray.
•
•
•
•
•
From the printer control panel, press
to clear the message and print using a different tray.
Check the tray length and width guides and make sure the paper is loaded properly in the tray.
Make sure the correct paper size and type are specified in Print Properties or in the Print dialog.
Make sure the paper size and type settings are specified in the Paper menu on the printer control panel.
Make sure the paper size is correctly set. For example, if the MP Feeder Size is set to Universal, then make sure the
paper is large enough for the data being printed.
• Cancel the print job.
Insert hole punch box
Insert the hole punch box into the finisher, and then press
on the printer control panel to clear the message.
Insert staple cartridge
Do either of the following:
• Insert a staple cartridge. For more information, see the instruction sheet that came with the supply.
• From the printer control panel, press
Insert Tray [x]
Insert the indicated tray into the printer.
to clear the message and print without using the staple finisher.
Troubleshooting
177
Install bin [x]
Try one or more of the following:
• Install the specified bin:
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.
3 Install the specified bin.
4 Connect the power cord to a properly grounded electrical outlet.
5 Turn the printer back on.
• Cancel the print job.
• Reset active bin
Install Tray [x]
Try one or more of the following:
• Install the specified tray:
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.
3 Install the specified tray.
4 Connect the power cord to a properly grounded electrical outlet.
5 Turn the printer back on.
• Cancel the print job.
• Reset the active bin.
Insufficient memory for Flash Memory Defragment operation [37]
Try one or more of the following:
• From the printer control panel, press
to stop the defragmentation and continue printing.
• Delete fonts, macros, and other data in the printer memory. From the printer control panel, navigate to:
> Settings >
> Settings >
>Print Settings >
> Utilities Menu >
• Install additional printer memory.
Insufficient memory, some Held Jobs were deleted [37]
From the printer control panel, press
to clear the message.
> Format Flash >
> Yes >
Troubleshooting
178
Insufficient memory, some held jobs will not be restored [37]
Do either of the following:
• From the printer control panel, press
to clear the message.
• Delete other held jobs to free up additional printer memory.
Insufficient memory to collate job [37]
Try one or more of the following:
• From the printer control panel, press
to print the portion of the job already stored and begin collating the rest
of the print job.
• Cancel the current print job.
Insufficient memory to support Resource Save feature [35]
Try one or more of the following:
• From the printer control panel, press
• Install additional printer memory.
to disable Resource Save, clear the message, and continue printing.
Load staples
Try one or more of the following:
• Replace or insert the specified staple cartridge in the finisher.
For more information, see the “Replacing supplies” section of the User’s Guide.
• From the printer control panel, press
• Cancel the print job.
to clear the message and continue printing.
Load [paper source] with [custom string] [orientation]
Try one or more of the following:
• Load the indicated tray or feeder with the correct size and type of paper.
• From the printer control panel, press
to clear the message and continue printing.
Note: If the printer finds a tray that has the correct paper type and size, then it feeds from that tray. If the
printer cannot find a tray that has the correct size and type of paper, then it prints from the default paper
source.
• Cancel the current job.
Troubleshooting
179
Load [paper source] with [custom type name] [orientation]
Try one or more of the following:
• Load the tray or feeder with the correct size and type of paper.
• From the printer control panel, press
to clear the message and continue printing.
Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray. If the
printer cannot find a tray that has the correct size and type of paper, then it prints from the default paper
source.
• Cancel the current job.
Load [paper source] with [paper size] [orientation]
Try one or more of the following:
• Load the tray or feeder with the correct size of paper.
• From the printer control panel, press
to clear the message and continue printing.
Note: If the printer finds a tray that has the correct paper size, then it feeds from that tray. If the printer cannot
find a tray that has the correct size of paper, then it prints from the default paper source.
• Cancel the current job.
Load [paper source] with [paper type] [paper size] [orientation]
Try one or more of the following:
• Load the tray or feeder with the correct size and type of paper.
• From the printer control panel, press
to clear the message and continue printing.
Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray. If the
printer cannot find a tray that has the correct size and type of paper, then it prints from the default paper
source.
• Cancel the current job.
Load Manual Feeder with [custom string] [orientation]
Try one or more of the following:
• Load the feeder with the correct size and type of paper.
• From the printer control panel, press
to clear the message and continue printing.
Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from
an automatically selected tray.
• Cancel the current job.
Troubleshooting
180
Load Manual Feeder with [custom type name] [orientation]
Try one or more of the following:
• Load the feeder with the correct size and type of paper.
• From the printer control panel, press
to clear the message and continue printing.
Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from
an automatically selected tray.
• Cancel the current job.
Load Manual Feeder with [paper size] [orientation]
Try one or more of the following:
• Load the feeder with the correct size of paper.
• From the printer control panel, press
to clear the message and continue printing.
Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from
an automatically selected tray.
• Cancel the current job.
Load Manual Feeder with [paper type] [paper size] [orientation]
Try one or more of the following:
• Load the feeder with the correct size and type of paper.
• From the printer control panel, press
to clear the message and continue printing.
Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from
an automatically selected tray.
• Cancel the current job.
Maintenance kit low [80.xy]
You may need to order a maintenance kit. Contact technical support or your Dell printer dealer, and then report the
message. If necessary, press
on the printer control panel to clear the message and continue printing.
Maintenance kit nearly low [80.xy]
For more information, contact technical support or your Dell printer dealer, and then report the message. If necessary,
press
on the printer control panel to clear the message and continue printing.
Troubleshooting
181
Maintenance kit very low [80.xy]
You may need to order a maintenance kit very soon. For more information, contact technical support or your Dell
printer dealer, and then report the message. If necessary, press
and continue printing.
on the printer control panel to clear the message
Memory full [38]
Try one or more of the following:
• From the printer control panel, press
• Decrease the resolution setting.
• Install additional printer memory.
to clear the message.
Network [x] software error [54]
Try one or more of the following:
•
•
•
•
From the printer control panel, press
to clear the message and continue printing.
Unplug the router, then wait for 30 seconds, and then plug it back again.
Turn off the printer, wait for about 10 seconds, and then turn the printer back on.
Update the network firmware in the printer or the print server. For more information, contact your system support
person.
Non‑Dell [supply type], see User’s Guide [33.xy]
Note: The supply type can be toner cartridge or imaging unit.
The printer has detected a non‑Dell supply or part installed in the printer.
Your Dell printer is designed to function best with genuine Dell supplies and parts. Use of third-party supplies or parts
may affect the performance, reliability, or life of the printer and its imaging components.
All life indicators are designed to function with Dell supplies and parts and may deliver unpredictable results if thirdparty supplies or parts are used. Imaging component usage beyond the intended life may damage your Dell printer or
associated components.
Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage. Damage caused by
the use of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your printer,
press
and
simultaneously for 15 seconds to clear the message and continue printing.
If you do not wish to accept these risks, then remove the third-party supply or part from your printer, and then install
a genuine Dell supply or part.
Note: For the list of supported supplies, see the “Ordering supplies” section of the User's Guide or visit
http://support.dell.com.
Troubleshooting
182
Not enough free space in flash memory for resources [52]
Try one or more of the following:
• From the printer control panel, press
to clear the message and continue printing.
• Delete fonts, macros, and other data stored in the flash memory.
From the printer control panel, navigate to:
> Settings >
> Settings >
> Print Settings >
> Utilities Menu >
> Format Flash >
>
Yes >
• Use a larger‑capacity flash memory card.
Note: Downloaded fonts and macros that are not stored in the flash memory are deleted when the printer is turned
off or restarted.
PPDS font error [50]
Try one or more of the following:
• From the printer control panel, press
to clear the message and continue printing.
• If the printer cannot find the requested font, then navigate to:
> Settings >
> Settings > Print Settings >
> PPDS menu >
> Best Fit >
The printer finds a similar font and reformats the affected text.
• Cancel the current print job.
Paper changes needed
Try one or more of the following:
• From the printer control panel, select Prompt for each page to continue printing.
• Select Use current supplies to continue printing using the paper loaded in the tray.
• Cancel the current print job.
Parallel port [x] disabled [56]
Do either of the following:
• From the printer control panel, select Continue to clear the message and continue printing.
The printer discards any data received through the parallel port.
• Select Reset active bin to reset the bin for a linked set of bins.
> On >
Troubleshooting
183
Reattach bin [x]
Try one or more of the following:
• Turn off the printer, and then turn it back on.
• Reattach the specified bin.
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.
3 Remove the specified bin.
4 Reattach the bin.
5 Connect the power cord to a properly grounded electrical outlet.
6 Turn the printer back on.
• Remove the specified bin:
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.
3 Remove the specified bin.
4 Contact technical support.
• From the printer control panel, press
to clear the message and print without using the specified bin.
Reattach bins [x] – [y]
Try one or more of the following:
• Turn off the printer, and then turn it back on.
• Reattach the specified bins:
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.
3 Remove the specified bins.
4 Reattach the bins.
5 Connect the power cord to a properly grounded electrical outlet.
6 Turn the printer back on.
• Remove the specified bins:
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.
3 Remove the specified bins.
4 Contact technical support.
From the printer control panel, press
to clear the message and print without using the specified bins.
Troubleshooting
184
Reinstall missing or unresponsive cartridge [31.xy]
Try one or more of the following:
• Check if the toner cartridge is missing. If missing, install the toner cartridge.
For information on installing the cartridge, see the “Replacing supplies” section of the User’s Guide.
• If the toner cartridge is installed, then remove the unresponsive toner cartridge, and then reinstall it.
Note: If the message appears after reinstalling the supply, then the cartridge is defective. Replace the toner
cartridge.
Reinstall missing or unresponsive fuser [31.xy]
Try one or more of the following:
• Remove the unresponsive fuser, and then reinstall it.
Note: If the message appears after reinstalling the supply, then the fuser is defective. Replace the fuser.
• Install the missing fuser.
For more information on installing the fuser, see the instruction sheet that came with the part.
Reinstall missing or unresponsive imaging unit [31.xy]
Try one or more of the following:
• Check if the imaging unit is missing. If missing, install the imaging unit.
For information on installing the imaging unit, see the “Replacing supplies” section of the User’s Guide.
• If the imaging unit is installed, then remove the unresponsive imaging unit, and then reinstall it.
Note: If the message appears after reinstalling the supply, then the imaging unit is defective. Replace the
imaging unit.
Remove defective disk [61]
Remove and replace the defective printer hard disk.
Remove packaging material, [area name]
1 Remove any remaining packaging material from the specified location.
2 From the printer control panel, press
to clear the message and continue printing.
Remove paper from all bins
Remove paper from all bins to clear the message and continue printing.
Note: If removing the paper does not clear the message, then select Continue on the printer control panel.
Troubleshooting
185
Remove paper from bin [x]
Remove paper from the specified bin to clear the message and continue printing.
Note: If removing the paper does not clear the message, then select Continue on the printer control panel.
Remove paper from [linked set bin name]
Remove paper from the specified bin to clear the message and continue printing.
If removing the paper does not clear the message, then select Continue on the printer control panel.
Remove paper from standard output bin
Remove the paper stack from the standard bin.
Replace cartridge, 0 estimated pages remain [88.xy]
Replace the toner cartridge to clear the message and continue printing. For more information, see the instruction sheet
that came with the supply or see the “Replacing supplies” section of the User’s Guide.
Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or
visit our Web site.
Replace defective imaging unit [31.xy]
Replace the defective imaging unit to clear the message. For more information, see the instruction sheet that came
with the supply.
Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or
visit our Web site.
Replace imaging unit, 0 estimated pages remain [84.xy]
Replace the imaging unit to clear the message and continue printing. For more information, see the instruction sheet
that came with the supply or see the “Replacing supplies” section of the User’s Guide.
Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or
visit our Web site.
Replace maintenance kit, 0 estimated pages remain [80.xy]
Contact technical support or your Dell printer dealer, and then report the message. The printer is scheduled for
maintenance.
Replace missing cartridge [31.xy]
Install the missing toner cartridge to clear the message. For more information, see the “Replacing supplies” section of
the User’s Guide.
Troubleshooting
186
Replace missing fuser [31.xy]
Install the missing fuser. For more information, see the instruction sheet that came with the part.
Replace missing imaging unit [31.xy]
Install the missing imaging unit to clear the message. For more information, see the “Replacing supplies” section of the
User’s Guide.
Replace unsupported cartridge [32.xy]
Remove the toner cartridge, and then install a supported one to clear the message and continue printing. For more
information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s
Guide.
Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or
visit our Web site.
Replace unsupported fuser [32.xy]
Remove the fuser, and then install a supported one. For more information, see the instruction sheet that came with
the part.
Replace unsupported imaging unit [32.xy]
Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more
information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s
Guide.
Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or
visit our Web site.
Restore held jobs?
Do either of the following:
• Select Restore on the printer control panel to restore all held jobs stored in the printer hard disk.
• Select Do not restore if you do not want any print jobs to be restored.
Serial port [x] disabled [56]
Try one or more of the following:
• From the printer control panel, select Continue to clear the message.
The printer discards any data received through the specified serial port.
• Select Reset active bin to reset the active bin for a linked set of bins.
• Make sure the Serial Buffer menu is set to Enabled.
Troubleshooting
187
Some held jobs were not restored
From the printer control panel, select Continue to clear the message and continue printing.
Note: Held jobs that are not restored remain in the printer hard disk and are inaccessible.
Standard network software error [54]
Try one or more of the following:
•
•
•
•
From the printer control panel, press
to confirm.
Unplug the router, then wait for 30 seconds, and then plug it back again.
Turn off the printer, and then turn it back on.
Update the network firmware in the printer or print server. For more information, contact your system support
person.
Standard USB port disabled [56]
Try one or more of the following:
• From the printer control panel, press
to clear the message and continue printing.
Note: The printer discards any data received through the USB port.
• From the printer control panel, set USB Buffer to Auto.
Supply needed to complete job
A supply needed to complete the job is missing. Cancel the current job.
Too many bins attached [58]
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.
3 Remove the extra bins.
4 Connect the power cord to a properly grounded electrical outlet.
5 Turn the printer back on.
Too many disks installed [58]
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.
3 Remove the extra printer hard disks.
4 Connect the power cord to a properly grounded electrical outlet.
5 Turn the printer back on.
Troubleshooting
188
Too many flash options installed [58]
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.
3 Remove the extra flash memory.
4 Connect the power cord to a properly grounded electrical outlet.
5 Turn the printer back on.
Too many trays attached [58]
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.
3 Remove the extra trays.
4 Connect the power cord to a properly grounded electrical outlet.
5 Turn the printer back on.
Tray [x] paper size unsupported
The paper size in the specified tray is unsupported. Replace it with a supported paper size.
Unformatted flash detected [53]
Try one or more of the following:
• From the printer control panel, press
• Format the flash memory device.
to stop the defragmentation and continue printing.
Note: If the error message remains, then the flash memory device may be defective and need to be replaced.
Unsupported disk
An unsupported disk has been inserted. Remove the unsupported disk, and then install a supported one.
Unsupported option in slot [x] [55]
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.
3 Remove the unsupported option card from the printer controller board, and then replace it with a supported card.
4 Connect the power cord to a properly grounded electrical outlet.
5 Turn the printer back on.
Troubleshooting
189
USB port [x] disabled [56]
Try one or more of the following:
• From the printer control panel, select Continue to clear the message and continue printing.
The printer discards any data received through the specified serial port.
• Select Reset active bin to reset the active bin for a linked set of bins.
• Make sure the USB Buffer menu is enabled.
Solving printer problems
• “Basic printer problems” on page 189
• “Hardware and internal option problems” on page 191
• “Paper feed problems” on page 195
Basic printer problems
The printer is not responding
Action
Yes
No
Step 1
Go to step 2.
Turn on the printer.
Make sure the printer is turned on.
Is the printer turned on?
Step 2
Check if the printer is in Sleep mode or Hibernate mode.
Is the printer in Sleep mode or Hibernate mode?
Step 3
Press the Sleep button Go to step 3.
to wake the printer
from Sleep mode or
Hibernate mode.
Go to step 4.
Plug one end of the
power cord into the
printer and the other to
a properly grounded
electrical outlet.
Unplug the other
electrical equipment,
and then turn on the
printer. If the printer
does not work, then
reconnect the other
electrical equipment.
Go to step 5.
Check if one end of the power cord is plugged into the printer and the
other to a properly grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Step 4
Check other electrical equipment plugged into the electrical outlet.
Does other electrical equipment work?
Troubleshooting
190
Action
Yes
No
Step 5
Go to step 6.
Make sure to match the
following:
Check if the cables connecting the printer and the computer are inserted
in the correct ports.
• The USB symbol on
the cable with the
USB symbol on the
printer
Are the cables inserted in the correct ports?
• The appropriate
Ethernet cable with
the Ethernet port
Step 6
Make sure the electrical outlet is not turned off by a switch or breaker.
Turn on the switch or
reset the breaker.
Go to step 7.
Is the electrical outlet turned off by a switch or breaker?
Step 7
Connect the printer
Check if the printer is plugged into any surge protectors, uninterruptible power cord directly to
a properly grounded
power supplies, or extension cords.
electrical outlet.
Go to step 8.
Is the printer plugged into any surge protectors, uninterruptible power
supplies, or extension cords?
Step 8
Go to step 9.
Check if one end of the printer cable is plugged into a port on the printer
and the other to the computer, print server, option, or other network
device.
Is the printer cable securely attached to the printer and the computer,
print server, option, or other network device?
Step 9
Go to step 10.
Make sure to install all hardware options properly and remove any packing
material.
Are all hardware options properly installed and all packing material
removed?
Step 10
Connect the printer
cable securely to the
printer and the
computer, print server,
option, or other
network device.
Turn off the printer,
remove all packing
materials, then
reinstall the hardware
options, and then turn
on the printer.
Go to step 11.
Use correct printer
driver settings.
Go to step 12.
Install the correct
printer driver.
Check if you have selected the correct port settings in the printer driver.
Are the port settings correct?
Step 11
Check the installed printer driver.
Is the correct printer driver installed?
Step 12
Turn off the printer, then wait for about 10 seconds, and then turn the
printer back on.
Is the printer working?
The problem is solved. Contact technical
support.
Troubleshooting
191
Printer display is blank
Action
Yes
No
Step 1
Press the Sleep button on the printer control panel.
The problem is solved. Go to step 2.
Does Ready appear on the printer display?
Step 2
Turn off the printer, then wait for about 10 seconds, and then turn the
printer back on.
The problem is solved. Turn off the printer,
and then contact
technical support.
Do Please wait and Ready appear on the printer display?
Hardware and internal option problems
2100-sheet tray problems
Action
Yes
No
Step 1
a Pull out the tray, and then do one or more of the following:
The problem is solved. Go to step 2.
• Make sure paper lies flat in the tray.
• Check for paper jams or misfeeds.
• Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.
• Check if the paper guides are aligned against the edges of the
paper.
• Make sure the paper is below the maximum paper fill indicator.
• Check if you are printing on a recommended paper size and type.
• Check if the paper or specialty media meets specifications and is
not damaged.
b Insert the tray properly.
Note: Press the paper stack down while inserting the tray.
Does the tray operate properly?
Step 2
The problem is solved. Go to step 3.
Turn off the printer, then wait about 10 seconds, and then turn it back on.
Does the tray operate properly?
Step 3
Print a menu settings page, and then check if the tray is listed in the
Installed Features list.
Note: If the tray is listed in the menu settings page, but paper jams
when it enters or exits the tray, then it may not be properly installed.
Is the tray listed in the menu settings page?
Go to step 4.
For more information,
see the setup sheet
that came with the
2100-sheet tray.
Troubleshooting
192
Action
Yes
No
Step 4
Go to step 5.
Manually add the tray
in the printer driver.
Check if the tray is available in the printer driver.
Note: You may need to manually add the tray in the printer driver to
make it available for print jobs. For more information, see “Updating
available options in the printer driver” on page 35.
Is the tray available in the printer driver?
Step 5
Check if the tray is selected.
From the application you are using, select the tray. If you are using
Mac OS X version 9, then make sure the printer is set up in Chooser.
The problem is solved. Contact technical
support.
Does the tray operate properly?
Cannot detect internal option
Action
Yes
No
Step 1
The problem is solved. Go to step 2.
Turn off the printer, then wait for about 10 seconds, and then turn on the
printer.
Does the internal option operate correctly?
Step 2
Check if the internal option is properly installed in the controller board.
Go to step 3.
Connect the internal
option to the controller
board.
Go to step 4.
Reinstall the internal
option.
a Turn off the printer using the power switch, and then unplug the power
cord from the electrical outlet.
b Make sure the internal option is installed in the appropriate connector
in the controller board.
c Connect the power cord to the printer, then to a properly grounded
electrical outlet, and then turn on the printer.
Is the internal option properly installed in the controller board?
Step 3
Print a menu settings page, and then check to see if the internal option is
listed in the Installed Features list.
Is the internal option listed in the menu settings page?
Troubleshooting
193
Action
Yes
Step 4
The problem is solved. Contact technical
support.
a Check if the internal option is selected.
No
It may be necessary to manually add the internal option in the printer
driver to make it available for print jobs. For more information, see
“Updating available options in the printer driver” on page 35.
b Resend the print job.
Does the internal option operate correctly?
Internal print server does not operate correctly
Action
Yes
No
Step 1
Go to step 2.
Check if the internal
print server is
supported by the
printer.
Reinstall the internal print server.
a Remove, and then install the internal print server. For more
information, see “Installing an Internal Solutions Port” on page 19.
Note: An internal print
server from another
printer may not work
with this printer.
b Print a menu settings page, and then check if the internal print server
is listed in the Installed Features list.
Is the internal print server listed in the Installed Features list?
Step 2
Check the cable and the internal print server connection.
Use the correct cable, and then check if it is securely connected to the
internal print server.
The problem is solved. Contact technical
support.
Does the internal print server operate correctly?
Tray problems
Action
Yes
Step 1
The problem is solved. Go to step 2.
a Open the tray and do one or more of the following:
• Check for paper jams or misfeeds.
• Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.
• If you are printing on custom‑size paper, then make sure that the
paper guides rest against the edges of the paper.
• Make sure the paper is below the maximum paper fill indicator.
• Make sure paper lies flat in the tray.
b Check if the tray closes properly.
Is the tray working?
No
Troubleshooting
194
Action
Yes
No
Step 2
The problem is solved. Go to step 3.
a Turn off the printer, then wait about 10 seconds, and then turn the
printer back on.
b Resend the print job.
Is the tray working?
Step 3
Go to step 4.
Reinstall the tray. For
more information, see
the setup
documentation that
came with the tray.
Go to step 5.
Manually add the tray
in the printer driver.
Check if the tray is installed and recognized by the printer.
Print a menu settings page, and then check if the tray is listed in the
Installed Features list.
Is the tray listed in the menu settings page?
Step 4
Check if the tray is available in the printer driver.
Note: If necessary, manually add the tray in the printer driver to make it
available for print jobs. For more information, see “Updating available
options in the printer driver” on page 35.
Is the tray available in the printer driver?
Step 5
Check if the option is selected.
a From the application you are using, select the option. For Mac OS X
version 9 users, make sure the printer is set up in Chooser.
The problem is solved. Contact technical
support.
b Resend the print job.
Is the tray working?
Internal Solutions Port does not operate correctly
Action
Yes
No
Step 1
Go to step 2.
Check if you have a
supported ISP.
Make sure the Internal Solutions Port (ISP) is installed.
a Install the ISP. For more information, see “Installing an Internal
Solutions Port” on page 19.
b Print a menu settings page, and then check if the ISP is listed in the
Installed Features list.
Is the ISP listed in the Installed Features list?
Note: An ISP from
another printer may
not work on this
printer.
Troubleshooting
195
Action
Yes
Step 2
The problem is solved. Contact technical
support.
Check the cable and the ISP connection.
No
a Use the correct cable, and then make sure it is securely connected to
the ISP.
b Check if the ISP solution interface cable is securely connected into the
receptacle of the controller board.
Note: The ISP solution interface cable and the receptacle on the
controller board are color‑coded.
Does the Internal Solutions Port operate correctly?
USB/parallel interface card does not operate correctly
Action
Yes
No
Step 1
Go to step 2.
Check if you have a
supported USB or
parallel interface card.
Make sure the USB or parallel interface card is installed.
a Install the USB or parallel interface card. For more information, see
“Installing an Internal Solutions Port” on page 19.
Note: A USB or parallel
interface card from
another printer may
not work on this
printer.
b Print a menu settings page, and then check if the USB or parallel
interface card is listed in the Installed Features list.
Is the USB or parallel interface card listed in the Installed Features list?
Step 2
Check the cable and the USB or parallel interface card connection.
Use the correct cable, and then make sure it is securely connected to
the USB or parallel interface card.
The problem is solved. Contact technical
support.
Does the USB or parallel interface card operate correctly?
Paper feed problems
Jammed pages are not reprinted
Action
a Turn on jam recovery.
1 From the printer control panel, navigate to:
Settings >
> General Settings >
> Print Recovery >
>
Jam Recovery
2 Press the left or right arrow button to scroll to On or Auto, and
then press
.
b Resend the pages that did not print.
Were the jammed pages reprinted?
Yes
No
The problem is solved. Contact technical
support.
Troubleshooting
196
Paper frequently jams
Action
Yes
No
Step 1
a Pull out the tray, and then do one or more of the following:
Go to step 2.
The problem is solved.
Go to step 3.
The problem is solved.
• Make sure paper lies flat in the tray.
• Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.
• Check if the paper guides are aligned against the edges of the
paper.
• Make sure the paper is below the maximum paper fill indicator.
• Check if you are printing on a recommended paper size and type.
b Insert the tray properly.
If jam recovery is enabled, then the print jobs will reprint
automatically.
Do paper jams still occur frequently?
Step 2
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Do paper jams still occur frequently?
Step 3
Contact technical
a Review the tips on avoiding jams. For more information, see “Avoiding support.
jams” on page 152.
The problem is solved.
b Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
Paper jam message remains after jam is cleared
Action
a From the printer control panel, navigate to:
> Clear the jam, press OK >
Next >
b Follow the instructions on the printer display.
Does the paper jam message remain?
Yes
No
Contact technical
support.
The problem is solved.
Troubleshooting
197
Solving print problems
Printing problems
Confidential and other held jobs do not print
Action
Yes
No
Step 1
The problem is solved. Go to step 2.
a From the printer control panel, open the Held Jobs folder, and then
verify that your print job is listed.
b Resend the print job.
For more information, see “Printing confidential and other held jobs”
on page 76.
Did the jobs print?
Step 2
The problem is solved. Go to step 3.
Do one or more of the following:
• Delete the print job, and then resend it.
• If you are printing PDF files, then generate a new file, and then print
it again.
Did the jobs print?
Step 3
a Increase the printer memory. Do one or more of the following:
• Delete some print jobs.
• Install additional printer memory.
b Resend the print job.
The problem is solved. Contact technical
support.
Did the jobs print?
Envelope seals when printing
Action
Yes
Contact technical
Note: Printing on envelopes with high moisture content can seal the support.
flaps.
a Use envelopes that have been stored in a dry environment.
b Resend the print job.
Does the envelope seal when printing?
No
The problem is solved.
Troubleshooting
198
Error message about reading the flash drive appears
Action
Yes
No
Step 1
Check if the flash drive is inserted into the front USB port.
Go to step 2.
Insert the flash drive
into the front USB port.
Note: The flash drive will not work if it is inserted into the rear USB
port.
Is the flash drive inserted into the front USB port?
Step 2
Wait until the printer is Go to step 3.
Check if the indicator light on the printer control panel is blinking green. ready, then view the
held jobs list, and then
Note: A green blinking light indicates that the printer is busy.
print the documents.
Is the indicator light blinking green?
Step 3
Go to step 4.
The problem is solved.
Go to step 5.
The problem is solved.
Contact technical
support.
The problem is solved.
Action
Yes
No
Step 1
Deactivate Hex Trace
mode.
Go to step 2.
Contact technical
support.
The problem is solved.
a Check for an error message on the display.
b Clear the message.
Does the error message still appear?
Step 4
Check if the flash drive is supported.
For more information on tested and approved USB flash drives, see
“Supported flash drives and file types” on page 73.
Does the error message still appear?
Step 5
Check if the USB port is disabled by the system support person.
Does the error message still appear?
Incorrect characters print
Make sure the printer is not in Hex Trace mode.
Note: If Ready Hex appears on the printer display, then turn off the
printer, and then turn it back on to deactivate Hex Trace mode.
Is the printer in Hex Trace mode?
Step 2
a From the printer control panel, select Standard Network or
Network [x], and then set SmartSwitch to On.
b Resend the print job.
Do incorrect characters print?
Troubleshooting
199
Job prints from the wrong tray or on the wrong paper
Action
Yes
No
Step 1
a Check if you are printing on paper that is supported by the tray.
The problem is solved. Go to step 2.
b Resend the print job.
Did the job print from the correct tray or on the correct paper?
Step 2
The problem is solved. Go to step 3.
a From the Paper menu on the printer control panel, set the paper size
and type to match the paper loaded in the tray.
b Resend the print job.
Did the job print from the correct tray or on the correct paper?
Step 3
a Depending on your operating system, open Printing Preferences or
the Print dialog, and then specify the paper type.
b Resend the print job.
The problem is solved. Go to step 4.
Did the job print from the correct tray or on the correct paper?
Step 4
a Check if the trays are not linked.
The problem is solved. Contact technical
support.
b Resend the print job.
Did the job print from the correct tray or on the correct paper?
Large jobs do not collate
Action
Yes
No
Step 1
The problem is solved. Go to step 2.
a From the Finishing menu on the printer control panel, set Collate to
(1,2,3) (1,2,3).
b Resend the print job.
Did the job print and collate correctly?
Step 2
a From the printer software, set Collate to (1,2,3) (1,2,3).
Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides the
setting in the Finishing menu.
b Resend the print job.
Did the job print and collate correctly?
The problem is solved. Go to step 3.
Troubleshooting
200
Action
Yes
Step 3
The problem is solved. Contact technical
support.
Reduce the complexity of the print job by eliminating the number and size
of fonts, the number and complexity of images, and the number of pages
in the job.
No
Did the job print and collate correctly?
Multiple‑language PDF files do not print
Action
Yes
No
Step 1
The problem is solved. Go to step 2.
a Check if the print options for the PDF output are set to embed all fonts.
b Generate a new PDF file, and then resend the print job.
Do the files print?
Step 2
a Open the document you want to print in Adobe Acrobat.
The problem is solved. Contact technical
support.
b Click File > Print > Advanced > Print As Image > OK > OK.
Do the files print?
Print job takes longer than expected
Action
Yes
No
Step 1
The problem is solved. Go to step 2.
Change the environmental settings of the printer.
a From the printer control panel, navigate to:
Settings > General Settings
b Select Eco‑Mode or Quiet Mode, and then select Off.
Note: Disabling Eco-Mode or Quiet Mode may increase the
consumption of energy or supplies, or both.
Did the job print?
Step 2
The problem is solved. Go to step 3.
Reduce the number and size of fonts, the number and complexity of
images, and the number of pages in the print job, and then resend the job
Did the job print?
Step 3
a Remove held jobs stored in the printer memory.
b Resend the print job.
Did the job print?
The problem is solved. Go to step 4.
Troubleshooting
201
Action
Yes
No
Step 4
The problem is solved. Go to step 5.
a Disable the Page Protect feature.
From the printer control panel, navigate to:
Settings > General Settings > Print Recovery > Page Protect > Off
b Resend the print job.
Did the job print?
Step 5
Install additional printer memory, and then resend the print job.
The problem is solved. Contact technical
support.
Did the job print?
Print jobs do not print
Action
Yes
No
Step 1
The problem is solved. Go to step 2.
a From the document you are trying to print, open the Print dialog and
check if you have selected the correct printer.
Note: If the printer is not the default printer, then you must select
the printer for each document that you want to print.
b Resend the print job.
Do the jobs print?
Step 2
The problem is solved. Go to step 3.
a Check if the printer is plugged in and turned on, and if Ready appears
on the printer display.
b Resend the print job.
Do the jobs print?
Step 3
The problem is solved. Go to step 4.
If an error message appears on the printer display, then clear the message.
Note: The printer continues to print after clearing the message.
Do the jobs print?
Step 4
a Check if the ports (USB, serial, or Ethernet) are working and if the
cables are securely connected to the computer and the printer.
Note: For more information, see the setup documentation that
came with the printer.
b Resend the print job.
Do the jobs print?
The problem is solved. Go to step 5.
Troubleshooting
202
Action
Yes
No
Step 5
The problem is solved. Go to step 6.
a Turn off the printer, then wait for about 10 seconds, and then turn the
printer back on.
b Resend the print job.
Do the jobs print?
Step 6
a Remove, and then reinstall the printer software. For more
The problem is solved. Contact technical
support.
information, see “Installing the printer software” on page 34.
Note: For more information, visit http://support.dell.com.
b Resend the print job.
Do the jobs print?
Printing slows down
Notes:
• When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser.
• The printer speed may be reduced when printing for long periods of time, or printing at elevated temperatures.
Action
Yes
No
a Make sure the size of the paper loaded in the tray matches the fuser The problem is solved. Contact technical
type.
Note: To identify the fuser type, view the label on the fuser.
b Resend the print job.
support or your Dell
printer dealer.
Does the print speed increase?
Tray linking does not work
Notes:
• The trays can detect paper length.
• The multipurpose feeder does not automatically detect the paper size. You must set the size from the Paper
Size/Type menu.
Troubleshooting
203
Action
Yes
No
Step 1
The problem is solved. Go to step 2.
a Open the trays, and then check if they contain paper of the same size
and type.
• Check if the paper guides are in the correct positions for the size
of the paper loaded in each tray.
• Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.
b Resend the print job.
Do the trays link correctly?
Step 2
The problem is solved. Contact technical
support.
a From the printer control panel, set the paper size and type in the Paper
menu to match the paper loaded in the trays to be linked.
Note: The paper size and type must match for trays to be linked.
b Resend the print job.
Do the trays link correctly?
Unexpected page breaks occur
Action
Yes
No
Step 1
The problem is solved. Go to step 2.
Adjust the print timeout settings.
a From the printer control panel, navigate to:
Settings > General Settings > Timeouts > Print Timeout
b Select a higher setting, and then press
c Resend the print job.
.
Did the file print correctly?
Step 2
a Check the original file for manual page breaks.
b Resend the print job.
Did the file print correctly?
The problem is solved. Contact technical
support.
Troubleshooting
204
Print quality problems
Characters have jagged or uneven edges
Action
Yes
Step 1
Go to step 2.
a Print a font sample list to check if the fonts you are using are supported
by the printer.
No
Select a font that is
supported by the
printer.
1 From the printer control panel, navigate to:
Menus > Reports > Print Fonts
2 Select PCL Fonts or PostScript Fonts.
b Resend the print job.
Are you using fonts that are supported by the printer?
The problem is solved. Contact technical
support.
Check if the fonts installed on the computer are supported by the printer.
Step 2
Are the fonts installed on the computer supported by the printer?
Clipped pages or images
Leading edge
ABCDE
ABCDE
ABCDE
Trailing edge
Action
Yes
No
Step 1
Go to step 2.
The problem is solved.
a Move the width and length guides in the tray to the correct positions
for the paper loaded.
b Resend the print job.
Is the page or image clipped?
Troubleshooting
205
Action
Yes
No
Step 2
Go to step 3.
Do one or more of the
following:
From the printer control panel, set the paper size and type in the Paper
menu to match the paper loaded in the tray.
• Specify the paper
size from the tray
settings to match
the paper loaded in
the tray.
Do the paper size and type match the paper loaded in the tray?
• Change the paper
loaded in the tray
to match the paper
size specified in the
tray settings.
Step 3
a Depending on your operating system, specify the paper size from
Printing Preferences or from the Print dialog.
b Resend the print job.
Go to step 4.
The problem is solved.
Contact technical
support.
The problem is solved.
Yes
No
Is the page or image clipped?
Step 4
a Reinstall the imaging unit.
1 Remove the toner cartridge.
2 Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3 Install the imaging unit, and then the cartridge.
b Resend the print job.
Is the page or image clipped?
Compressed images appear on prints
Action
a Make sure the size of the paper loaded in the tray matches the fuser Contact technical
type.
Note: To identify the fuser type, view the label on the fuser.
b Resend the print job.
Do compressed images still appear?
support or your Dell
printer dealer.
The problem is solved.
Troubleshooting
206
Gray background on prints
Leading edge
ABCDE
ABCDE
ABCDE
Trailing edge
Action
Yes
No
Step 1
a From the Quality Menu on the printer control panel, decrease the
toner darkness.
The problem is solved. Go to step 2.
Note: 8 is the factory default setting.
b Resend the print job.
Did the gray background disappear from the prints?
Step 2
The problem is solved. Go to step 3.
Reinstall the imaging unit and the toner cartridge.
a Remove the toner cartridge.
b Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to light
can cause print quality problems.
c Install the imaging unit, and then the cartridge.
d Resend the print job.
Did the gray background disappear from the prints?
Step 3
Replace the imaging unit, and then resend the print job.
Did the gray background disappear from the prints?
Horizontal voids appear on prints
Leading edge
Trailing edge
The problem is solved. Contact technical
support.
Troubleshooting
207
Action
Yes
No
Step 1
a Make sure your software program is using a correct fill pattern.
Go to step 2.
The problem is solved.
Go to step 3.
The problem is solved.
Go to step 4.
The problem is solved.
Contact technical
support.
The problem is solved.
Yes
No
b Resend the print job.
Do horizontal voids appear on prints?
Step 2
a Load the specified tray or feeder with a recommended type of paper.
b Resend the print job.
Do horizontal voids appear on prints?
Step 3
a Redistribute the toner in the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
2 Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3 Reinstall the imaging unit, and then the cartridge.
b Resend the print job.
Do horizontal voids appear on prints?
Step 4
Replace the imaging unit, and then resend the print job.
Do horizontal voids appear on prints?
Incorrect margins on prints
ABC
DEF
Action
Step 1
The problem is solved. Go to step 2.
a Move the width and length guides in the tray to the correct positions
for the paper size loaded.
b Resend the print job.
Are the margins correct?
Troubleshooting
208
Action
Yes
No
Step 2
Go to step 3.
Do one or more of the
following:
From the printer control panel, set the paper size in the Paper menu to
match the paper loaded in the tray.
• Specify the paper
size from the tray
settings to match
the paper loaded in
the tray.
Does the paper size match the paper loaded in the tray?
• Change the paper
loaded in the tray
to match the paper
size specified in the
tray settings.
Step 3
a Depending on your operating system, specify the paper size from
Printing Preferences or from the Print dialog.
b Resend the print job.
The problem is solved. Contact technical
support.
Are the margins correct?
Paper curl
Action
Yes
No
Step 1
Go to step 2.
Adjust the width and
length guides.
Go to step 3.
Specify the paper type
and weight from the
tray settings to match
the paper loaded in the
tray.
Go to step 4.
The problem is solved.
Go to step 5.
The problem is solved.
Move the width and length guides in the tray to the correct positions for
the size of the paper loaded.
Are the width and length guides positioned correctly?
Step 2
From the printer control panel, set the paper type and weight in the Paper
menu to match the paper loaded in the tray.
Do the paper type and weight match the type and weight of the paper in
the tray?
Step 3
a Depending on your operating system, specify the paper type and
weight from Printing Preferences or from the Print dialog.
b Resend the print job.
Is the paper still curled?
Step 4
a Remove the paper from the tray, and then turn it over.
b Resend the print job.
Is the paper still curled?
Troubleshooting
209
Action
Yes
No
Step 5
Contact technical
support.
The problem is solved.
Action
Yes
No
Step 1
Go to step 2.
The problem is solved.
Go to step 3.
Specify the paper size
and type from the tray
settings to match the
paper loaded in the
tray.
Go to step 4.
The problem is solved.
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Is the paper still curled?
Print irregularities
Leading edge
)
)
ABCDE
ABCDE
ABCDE
Trailing edge
a Move the width and length guides in the tray to the correct positions
for the size of the paper loaded in the tray.
b Resend the print job.
Do print irregularities still appear?
Step 2
From the printer control panel, set the paper size and type in the Paper
menu to match the paper loaded in the tray.
Do the printer settings match the type and weight of the paper loaded in
the tray?
Step 3
a Depending on your operating system, specify the paper type and
weight from Printing Preferences or from the Print dialog.
b Resend the print job.
Do print irregularities still appear?
Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?
From the printer
Go to step 5.
control panel, set the
paper texture in the
Paper menu to match
the paper loaded in the
tray.
Troubleshooting
210
Action
Yes
No
Step 5
Go to step 6.
The problem is solved.
Contact technical
support or your Dell
printer dealer.
The problem is solved.
Action
Yes
No
Step 1
Go to step 2.
The problem is solved.
Step 2
Go to step 3.
a From the printer control panel, set the paper type, texture and weight
in the Paper menu to match the paper loaded in the tray.
Do one or more of the
following:
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Do print irregularities still appear?
Step 6
Replace the imaging unit, and then resend the print job.
Do print irregularities still appear?
Print is too dark
ABC
DEF
a From the Quality menu on the printer control panel, reduce the toner
darkness.
Note: 8 is the factory default setting.
b Resend the print job.
Is the print still too dark?
b Resend the print job.
Is the tray set to the type, texture, and weight of the paper loaded?
• Specify the paper
type, texture, and
weight from the
tray settings to
match the paper
loaded in the tray.
• Change the paper
loaded in the tray
to match the paper
type, texture and
weight specified in
the tray settings.
Troubleshooting
211
Action
Yes
No
Step 3
Go to step 4.
The problem is solved.
a Depending on your operating system, specify the paper type, texture
and weight from Printing Preferences or from the Print dialog.
b Resend the print job.
Is the print still too dark?
Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?
Step 5
a Load paper from a fresh package.
From the printer
Go to step 5.
control panel, change
the texture settings in
the Paper Texture
menu to match the
paper you are printing
on.
Go to step 6.
The problem is solved.
Contact technical
support.
The problem is solved.
Yes
No
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Is the print still too dark?
Step 6
Replace the imaging unit, and then resend the print job.
Is the print still too dark?
Print is too light
ABC
DEF
Action
Go to step 2.
Step 1
a From the Quality menu on the printer control panel, increase the toner
darkness.
Note: 8 is the factory default setting.
b Resend the print job.
Is the print still too light?
The problem is solved.
Troubleshooting
212
Action
Yes
No
Step 2
Go to step 3.
Change the paper type,
texture, and weight to
match the paper
loaded in the tray.
Go to step 4.
The problem is solved.
From the printer control panel, set the paper type, texture, and weight in
the Paper menu to match the paper loaded in the tray.
Is the tray set to the type, texture, and weight of the paper loaded?
Step 3
a Depending on your operating system, specify the paper type, texture,
and weight from Printing Preferences or from the Print dialog.
b Resend the print job.
Is the print still too light?
Step 4
Make sure that the paper has no texture or rough finishes.
Are you printing on textured or rough paper?
Step 5
a Load paper from a fresh package.
From the printer
Go to step 5.
control panel, change
the texture settings in
the Paper Texture
menu to match the
paper you are printing
on.
Go to step 6.
The problem is solved.
Go to step 7.
The problem is solved.
Contact technical
support.
The problem is solved.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Is the print still too light?
Step 6
a Redistribute the toner in the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
2 Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3 Install the imaging unit, and then the cartridge.
b Resend the print job.
Is the print still too light?
Step 7
Replace the imaging unit, and then resend the print job.
Is the print still too light?
Troubleshooting
213
Printer is printing blank pages
Action
Yes
No
Step 1
a Check if there is packing material left on the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
Go to step 2.
The problem is solved.
Go to step 3.
The problem is solved.
Contact technical
support.
The problem is solved.
2 Check if the packing material is properly removed from the imaging
unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3 Reinstall the imaging unit, and then the cartridge.
b Resend the print job.
Is the printer still printing blank pages?
Step 2
a Redistribute the toner in the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
2 Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3 Reinstall the imaging unit, and then the cartridge.
b Resend the print job.
Is the printer still printing blank pages?
Step 3
Replace the imaging unit, and then resend the print job.
Is the printer still printing blank pages?
Troubleshooting
214
Printer is printing solid black pages
Action
Yes
No
Step 1
a Reinstall the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
Go to step 2.
The problem is solved.
Contact technical
support.
The problem is solved.
Action
Yes
No
Step 1
Go to step 2.
The problem is solved.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2 Install the imaging unit, and then the cartridge.
b Resend the print job.
Is the printer printing solid black pages?
Step 2
Replace the imaging unit, and then resend the print job.
Is the printer printing solid black pages?
)
)
)
)
)
)
Repeating defects appear on prints
a Replace the imaging unit if the distance between the defects is equal
to any of the following:
• 47.8 mm (1.88 in.)
• 96.8 mm (3.81 in.)
• 28.5 mm (1.12 in.)
b Resend the print job.
Do repeating defects still appear on prints?
Troubleshooting
215
Action
Yes
No
Step 2
Contact technical
The problem is solved.
a Replace the fuser if the distance between the defects is equal to either support.
of the following:
• 94.25 mm (3.71 in.)
• 95.2 mm (3.75 in.)
b Resend the print job.
Do repeating defects still appear on prints?
Shadow images appear on prints
Leading edge
A
AB
BC
CD
D
A
AB
BC
CD
D
Trailing edge
Action
Yes
No
Step 1
Go to step 2.
Load paper with the
correct paper type and
weight in the tray.
Go to step 3.
Change the paper
loaded in the tray to
match the paper type
and weight specified in
the tray settings.
Go to step 4.
The problem is solved.
Contact technical
support.
The problem is solved.
Load paper with the correct paper type and weight in the tray.
Is paper with the correct paper type and weight loaded in the tray?
Step 2
From the printer control panel, set the paper type and weight in the Paper
menu to match the paper loaded in the tray.
Is the tray set to the type and weight of the paper loaded?
Step 3
a Depending on your operating system, specify the paper type and
weight from Printing Preferences or from the Print dialog.
b Resend the print job.
Do shadow images still appear on prints?
Step 4
Replace the imaging unit, and then resend the print job.
Do shadow images still appear on prints?
Troubleshooting
216
Skewed print
)E
) D
ABC
E
ABCD E
ABCD
Action
Yes
Step 1
Go to step 2.
a Move the width and length guides in the tray to the correct positions
for the size of the paper loaded.
No
The problem is solved.
b Resend the print job.
Is the print still skewed?
Contact technical
support.
The problem is solved.
Action
Yes
No
Step 1
Go to step 2.
The problem is solved.
Step 2
Go to step 3.
From the printer control panel, set the paper type and weight in the Paper
menu to match the paper loaded in the tray.
Change the paper type
and weight to match
the paper loaded in the
tray.
Step 2
a Check if you are printing on a paper that is supported by the tray.
b Resend the print job.
Is the print still skewed?
Streaked horizontal lines appear on prints
ABCDE
ABCDE
ABCDE
a Depending on your operating system, specify the tray or feeder from
Printing Preferences or the Print dialog.
b Resend the print job.
Do streaked horizontal lines appear on prints?
Do the paper type and weight match the type and weight of the paper in
the tray?
Troubleshooting
217
Action
Yes
No
Step 3
Go to step 4.
The problem is solved.
Go to step 5.
The problem is solved.
Contact technical
support.
The problem is solved.
Action
Yes
No
Step 1
Go to step 2.
The problem is solved.
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Do streaked horizontal lines appear on prints?
Step 4
a Reinstall the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2 Install the imaging unit, and then the cartridge.
b Resend the print job.
Do streaked horizontal lines appear on prints?
Step 5
Replace the imaging unit, and then resend the print job.
Do streaked horizontal lines appear on prints?
Streaked vertical lines appear on prints
Leading edge
ABCDE
ABCDE
ABCDE
Trailing edge
a Depending on your operating system, specify the paper type, texture,
and weight from Printing Preferences or from the Print dialog.
b Resend the print job.
Do streaked vertical lines appear on prints?
Troubleshooting
218
Action
Yes
No
Step 2
Go to step 3.
Do one or more of the
following:
From the printer control panel, set the paper texture, type, and weight in
the Paper menu to match the paper loaded in the tray.
• Specify the paper
texture, type, and
weight from the
tray settings to
match the paper
loaded in the tray.
Do the paper texture, type, and weight match the paper in the tray?
• Change the paper
loaded in the tray
to match the paper
texture, type, and
weight specified in
the tray settings.
Step 3
a Load paper from a fresh package.
Go to step 4.
The problem is solved.
Go to step 5.
The problem is solved.
Contact technical
support or your Dell
printer dealer.
The problem is solved.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Do streaked vertical lines appear on prints?
Step 4
a Reinstall the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2 Install the imaging unit, and then the cartridge.
b Resend the print job.
Do streaked vertical lines appear on prints?
Step 5
Replace the imaging unit, and then resend the print job.
Do streaked vertical lines appear on prints?
Troubleshooting
219
Transparency print quality is poor
Action
Yes
Go to step 2.
Step 1
From the printer control panel, set the paper type in the Paper menu to
match the paper loaded in the tray.
No
Set the paper type to
Transparency.
Is the paper type for the tray set to Transparency?
Step 2
a Check if you are using a recommended type of transparency.
Contact technical
support.
The problem is solved.
Action
Yes
No
Replace the imaging unit, and then resend the print job.
Contact technical
support.
The problem is solved.
Action
Yes
No
Step 1
a Reinstall the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
The problem is solved. Go to step 2.
b Resend the print job.
Is the print quality still poor?
Toner specks appear on prints
Do toner specks appear on prints?
Toner fog or background shading appears on prints
ABCDE
ABCDE
ABCDE
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2 Install the imaging unit, and then the cartridge.
b Resend the print job.
Did the toner fog or background shading disappear from the prints?
Troubleshooting
220
Action
Yes
Step 2
The problem is solved. Contact technical
support.
Replace the imaging unit, and then resend the print job.
No
Did the toner fog or background shading disappear from the prints?
Toner rubs off
Leading edge
ABC
DEF
Trailing edge
Action
Yes
No
Step 1
Go to step 2.
Specify the paper type
and weight from the
tray settings to match
the paper loaded in the
tray.
From the Paper menu
on the printer control
panel, set the paper
texture.
Go to step 3.
Go to step 4.
The problem is solved.
Contact technical
support or your Dell
printer dealer.
The problem is solved.
From the Paper menu on the printer control panel, check the paper type
and weight.
Do the paper type and weight match the paper loaded in the tray?
Step 2
Check if you are printing on paper with texture or rough finishes.
Are you printing on textured or rough paper?
Step 3
a From the Paper Weight menu on the printer control panel, set Heavy
Weight to Heavy.
b Resend the print job.
Does the toner rub off?
Step 4
a Enable Quiet mode.
From the printer control panel, navigate to:
Settings > General Settings > Quiet Mode > On
b Resend the print job.
Does the toner rub off?
Troubleshooting
221
Uneven print density
Action
Yes
No
Replace the imaging unit, and then resend the print job.
Contact technical
support.
The problem is solved.
Action
Yes
No
Step 1
Go to step 2.
The problem is solved.
Step 2
Go to step 3.
a From the printer control panel, set the paper type and weight in the
Paper menu to match the paper loaded in the tray.
The problem is solved.
Is the print density uneven?
Vertical voids appear on prints
Leading edge
Trailing edge
a Make sure your software program is using a correct fill pattern.
b Resend the print job.
Do vertical voids appear on prints?
b Resend the print job.
Do vertical voids appear on prints?
Step 3
Check if you are using a recommended type of paper.
a Load the specified tray or feeder with a recommended type of paper.
b Resend the print job.
Do vertical voids appear on prints?
Go to step 4.
The problem is solved.
Troubleshooting
222
Action
Yes
No
Step 4
Go to step 5.
The problem is solved.
Contact technical
support.
The problem is solved.
Action
Yes
No
Step 1
Go to step 2.
Type the correct
printer IP address in the
address field of your
Web browser.
a Redistribute the toner in the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
2 Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3 Reinstall the imaging unit, and then the cartridge.
b Resend the print job.
Do vertical voids appear on prints?
Step 5
Replace the imaging unit, and then resend the print job.
Do vertical voids appear on prints?
Embedded Web Server does not open
Make sure the printer IP address is correct.
View the printer IP address:
• From the printer home screen
• From the TCP/IP section in the Network/Ports menu
• By printing a network setup page or menu settings page, and then
Note: Depending on
the network settings,
you may need to type
“https://” instead of
“http://” before the
printer IP address to
access the Embedded
Web Server.
finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
Is the printer IP address correct?
Step 2
Go to step 3.
Turn on the printer.
Go to step 4.
Contact your system
support person.
Check if the printer is turned on.
Is the printer turned on?
Step 3
Check if the network connection is working.
Is the network connection working?
Troubleshooting
223
Action
Yes
No
Step 4
Go to step 5.
Tighten the cable
connection.
Go to step 6.
Contact your system
support person.
Make sure the cable connections to the printer and print server are secure.
For more information, see the setup documentation that came with
the printer.
Are the cable connections to the printer and print server secure?
Step 5
Temporarily disable the Web proxy servers.
Note: Proxy servers may block or restrict you from accessing certain
Web sites including the Embedded Web Server.
Are the Web proxy servers disabled?
Step 6
Access the Embedded Web Server again by typing the correct IP address
in the address field.
The problem is solved. Contact technical
support.
Did the Embedded Web Server open?
Contacting technical support
When you call technical support, describe the problem you are experiencing, the message on the display, and the
troubleshooting steps you have already taken to find a solution.
You need to know your printer model type and the service tag number or express service code. For more information,
see the label at the back of the printer. The service tag number is listed on the menu settings page.
For more information, check the Dell Support Web site at http://support.dell.com.
Appendix
224
Appendix
Dell Technical Support Policy
Technician‑assisted technical support requires the cooperation and participation of the customer in the troubleshooting
process and provides for restoration of the Operating System, application software and hardware drivers to the original
default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all
Dell‑installed hardware. In addition to this technician assisted technical support, online technical support is available
at Dell Support. Additional technical support options may be available for purchase.
Dell provides limited technical support for the printer and any Dell‑installed software and peripherals. Support for
third‑party software and peripherals is provided by the original manufacturer, including those purchased and/or
installed through Software & Peripherals (DellWare), ReadyWare, and Custom Factory Integration (CFI/DellPlus).
Contacting Dell
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill
in the requested details to access help tools and information.
You can contact Dell electronically using the following addresses:
• World Wide Web
www.dell.com/
www.dell.com/ap/ (Asian/Pacific countries only)
www.dell.com/jp/ (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la/ (Latin American and Caribbean countries)
www.dell.ca (Canada only)
• Anonymous file transfer protocol (FTP)
ftp.dell.com
Log in as user: anonymous, and use your email address as your password.
• Electronic Support Service
mobile_support@us.dell.com
support@us.dell.com
la-techsupport@dell.com (Latin America and Caribbean countries only)
apsupport@dell.com (Asian/Pacific countries only)
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
• Electronic Quote Service
apmarketing@dell.com (Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
Appendix
225
Warranty and Return Policy
Dell Inc. (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new
in accordance with industry‑standard practices. For information about the Dell warranty for your printer, refer to the
Product Information Guide.
Index
226
Index
Numerics
2100‑sheet tray
installing 31
loading 49
550‑sheet tray
installing 31
Symbols
[x]‑page jam, clear manual feeder.
[250] 164
[x]‑page jam, lift front cover to
remove cartridge. [200–201] 156
[x]‑page jam, open tray [x].
[24x] 163
[x]‑page jam, open upper and lower
rear door. [231–234] 159
[x]‑page jam, open upper rear door.
[202] 158
[x]‑page jam, remove paper, open
expander rear door. Leave paper in
bin. [43y.xx] 167
[x]‑page jam, remove paper, open
finisher rear door. Leave paper in
bin. [451] 168
[x]‑page jam, remove paper, open
mailbox rear door. Leave paper in
bin. [41y.xx] 165
[x]‑page jam, remove paper, open
stapler door. Leave paper in bin.
[455–457] 169
[x]‑page jam, remove standard bin
jam. [203] 159
[x]‑page jam, remove tray 1 to clear
duplex. [235–239] 162
A
accessing Status Monitor
Center 149
Active NIC menu 91
adjusting printer display
brightness 131
adjusting Sleep mode 130
adjusting toner darkness 72
AppleTalk menu 96
attaching cables 32
available internal options 14
avoiding jams 67
avoiding paper jams 152
B
Bin Setup menu 89
buttons, printer control panel 12
C
cables
Ethernet 32
USB 32
canceling
print job, from computer 77
canceling a print job
from a computer 77
from the printer control panel 77
cannot open Embedded Web
Server 222
card stock
loading 56
tips 63
Cartridge low [88.xy] 172
Cartridge nearly low [88.xy] 172
Cartridge very low [88.xy] 172
Cartridge, imaging unit mismatch
[41.xy] 172
Change [paper source] to [custom
string] load [orientation] 172
Change [paper source] to [custom
type name] load [orientation] 173
Change [paper source] to [paper
size] load [orientation] 173
Change [paper source] to [paper
type] [paper size] load
[orientation] 173
Check tray [x] connection 173
checking an unresponsive
printer 189
checking status of parts and
supplies 138
checking the status of parts and
supplies 138
checking the virtual display
using the Embedded Web
Server 149
cleaning
exterior of the printer 137
cleaning the printer 137
Close door or insert cartridge 174
Close front door 174
Complex page, some data may not
have printed [39] 174
compressed images appear on
prints 205
confidential data
information on securing 136
confidential jobs
modifying print settings 150
confidential print jobs 75
printing from a Macintosh
computer 76
printing from Windows 76
Confidential Print menu 104
Configuration change, some held
jobs were not restored [57] 174
configuration information
wireless network 37
configurations
printer 10
Configure MP menu 83
configuring
multiple printers 150
supply notifications, imaging
unit 139
supply notifications, maintenance
kit 139
supply notifications, toner
cartridge 139
configuring port settings 40
configuring supply notifications 139
connecting to a wireless network
using PBC, Push Button
Configuration method 38
using PIN, Personal Identification
Number method 38
using the Embedded Web
Server 39
conservation settings
brightness, adjusting 131
conserving supplies 128
Eco‑Mode 128
Hibernate mode 131
Quiet mode 129
Sleep mode 130
conserving supplies 128
contacting technical support 223
Index
control panel, printer
indicator light 12
Sleep button light 12
controller board
accessing 14
custom paper type
assigning 61
custom paper type name
creating 60
custom paper type names
assigning 61
Custom Type [x]
assigning a paper type 61
Custom Type [x] name
creating 60
Custom Types menu 88
D
Default Source menu 79
Defective flash detected [51] 174
device and network settings
erasing 134
directory list
printing 77
Disk full [62] 174
Disk must be formatted for use in
this device 175
Disk near full. Securely clearing disk
space. 175
disk wiping 135
Disk Wiping menu 105
display troubleshooting
printer display is blank 191
display, printer control panel 12
adjusting brightness 131
disposing of printer hard disk 133
documents, printing
from Macintosh 72
from Windows 72
E
Eco‑Mode setting 128
embedded solutions
erasing 134
Embedded Web Server
adjusting brightness 131
checking the status of parts 138
checking the status of
supplies 138
copying settings to other
printers 150
227
modifying confidential print
settings 150
problem accessing 222
Embedded Web Server
Administrator's Guide
where to find 136
Empty the hole punch box 175
emptying the hole punch box 138
encrypting the printer hard
disk 135
envelopes
loading 56
tips on using 63
environmental settings
conserving supplies 128
Eco‑Mode 128
Hibernate mode 131
printer display brightness,
adjusting 131
Quiet mode 129
Sleep mode 130
erasing hard disk memory 135
erasing non‑volatile memory 134
erasing volatile memory 134
Error reading USB drive. Remove
USB. 175
Error reading USB hub. Remove
hub. 175
Ethernet network
preparing to set up for Ethernet
printing 36
Ethernet network setup
using Macintosh 36
using Windows 36
Ethernet networking
Macintosh 36
Windows 36
Ethernet port 32
Ethernet setup
preparing for an 36
exterior of the printer
cleaning 137
F
factory defaults, restoring 151
finding more information about the
printer 8
finisher
finishing features 69
supported paper sizes 69
finisher features 69
Finishing menu 116
firmware card 14
flash drive
printing from 74
flash drives
supported file types 73
font sample list
printing 77
G
General Settings menu 107
green settings
Eco‑Mode 128
Hibernate mode 131
Quiet mode 129
H
held jobs 75
printing from a Macintosh
computer 76
printing from Windows 76
Help menu 127
Hibernate mode
using 131
hole punch box
emptying 138
Home button
printer control panel 12
HTML menu 125
I
Image menu 126
imaging unit
replacing 143
Imaging unit low [84.xy] 175
Imaging unit nearly low [84.xy] 175
Imaging unit very low [84.xy] 175
Incompatible output bin [x]
[59] 176
Incompatible tray [x] [59] 176
Incorrect paper size, open [paper
source] [34] 176
indicator light
printer control panel 12
individual settings
erasing 134
Insert hole punch box 176
Insert staple cartridge 176
Insert Tray [x] 176
Install bin [x] 177
Install Tray [x] 177
Index
installing an Internal Solutions
Port 19
installing an optional card 23
installing options
order of installation 30
installing printer hard disk 25
installing printer on a network
Ethernet networking 36
installing printer software 34
adding options 35
installing the 2100‑sheet tray 31
installing the 550‑sheet tray 31
Insufficient memory for Flash
Memory Defragment operation
[37] 177
Insufficient memory to collate job
[37] 178
Insufficient memory to support
Resource Save feature [35] 178
Insufficient memory, some Held
Jobs were deleted [37] 177
Insufficient memory, some held
jobs will not be restored [37] 178
internal options 14
internal print server
troubleshooting 193
Internal Solutions Port
changing port settings 40
installing 19
troubleshooting 194
IPv6 menu 95
J
jams
accessing 154
avoiding 152
understanding messages 154
jams, clearing
behind rear door 158, 159
in duplex area 162
in finisher rear door 168
in mailbox rear door 165
in multipurpose feeder 164
in rear expander door 167
in standard bin 159
in staple finisher 169
in the tray 163
inside the printer 156
Job Accounting menu 119
228
K
keypad
printer control panel 12
L
labels, paper
tips 64
letterhead
loading, 2100‑sheet tray 49
loading, multipurpose feeder 56
loading, trays 44
linking trays 60
assigning custom paper type
names 61
Load [paper source] with [custom
string] [orientation] 178
Load [paper source] with [custom
type name] [orientation] 179
Load [paper source] with [paper
size] [orientation] 179
Load [paper source] with [paper
type] [paper size] [orientation] 179
Load Manual Feeder with [custom
string] [orientation] 179
Load Manual Feeder with [custom
type name] [orientation] 180
Load Manual Feeder with [paper
size] [orientation] 180
Load Manual Feeder with [paper
type] [paper size] [orientation] 180
Load staples 178
loading
2100‑sheet tray 49
card stock 56
envelopes 56
letterhead in 2100‑sheet tray 49
letterhead in multipurpose
feeder 56
letterhead in trays 44
multipurpose feeder 56
optional 550‑sheet tray 44
standard 550‑sheet tray 44
transparencies 56
lock, security 133
M
maintenance kit
ordering 140
Maintenance kit low [80.xy] 180
Maintenance kit nearly low
[80.xy] 180
Maintenance kit very low
[80.xy] 181
managing printer messages 149
memory
types installed on printer 133
memory card 14
installing 17
Memory full [38] 181
menu settings
loading on multiple printers 150
menu settings page
printing 42
menus
Active NIC 91
AppleTalk 96
Bin Setup 89
Confidential Print 104
Configure MP 83
Custom Types 88
Default Source 79
Disk Wiping 105
Finishing 116
General Settings 107
Help 127
HTML 125
Image 126
IPv6 95
Job Accounting 119
list of 79
Miscellaneous 104
Network [x] 91
Network Card 93
Network Reports 93
Paper Loading 86
Paper Size/Type 80
Paper Texture 83
Paper Weight 85
Parallel [x] 98
PCL Emul 123
PDF 122
PostScript 122
Print Settings 112
Quality 119
Reports 90
Security Audit Log 106
Serial [x] 100
Set Date and Time 106
Setup 115
SMTP Setup menu 103
Standard Network 91
Standard USB 97
Substitute Size 83
Index
TCP/IP 94
Universal Setup 88
Utilities 121
Wireless 95
XPS 122
Miscellaneous menu 104
moving the printer 9, 146, 148
multipurpose feeder
loading 56
N
Network [x] menu 91
Network [x] software error
[54] 181
Network Card menu 93
Network Reports menu 93
network setup page
printing 43
noise, printer
reducing 129
Non‑Dell [supply type], see User’s
Guide [33.xy] 181
non‑volatile memory 133
erasing 134
Not enough free space in flash
memory for resources [52] 182
number of remaining pages
estimate 137
O
optional 550‑sheet tray
loading 44
optional card
installing 23
options
2100‑sheet tray, installing 31
550‑sheet tray, installing 31
firmware cards 14
Internal Solutions Port,
installing 19
memory card 14, 17
printer hard disk, installing 25
printer hard disk, removing 29
updating in printer driver 35
ordering
maintenance kit 140
roller kit 140
ordering supplies
using Printer Home 140
229
P
paper
characteristics 64
letterhead 66
preprinted forms 66
recycled 66
selecting 65
setting size 44
setting type 44
storing 64, 67
unacceptable 66
Universal size setting 44
using recycled 128
Paper changes needed 182
paper characteristics 64
paper feed troubleshooting
message remains after jam is
cleared 196
paper jams
avoiding 152
paper jams, clearing
behind rear door 158, 159
in duplex area 162
in finisher rear door 168
in mailbox rear door 165
in multipurpose feeder 164
in rear expander door 167
in standard bin 159
in staple finisher 169
in the tray 163
inside the printer 156
Paper Loading menu 86
Paper Size/Type menu 80
paper sizes
supported 68
Paper Texture menu 83
paper types
supported 67
Paper Weight menu 85
paper weights
supported 67
Parallel [x] menu 98
Parallel port [x] disabled [56] 182
parts
checking status 138
checking, using the Embedded
Web Server 138
parts and supplies, status of
checking, on printer control
panel 138
PCL Emul menu 123
PDF menu 122
Personal Identification Number
method
using 38
port settings
configuring 40
PostScript menu 122
PPDS font error [50] 182
preparing to set up the printer on
an Ethernet network 36
print irregularities 209
print job
canceling from the printer control
panel 77
canceling, from computer 77
print quality troubleshooting
blank pages 213
characters have jagged edges 204
clipped pages or images 204
compressed images appear on
prints 205
gray background on prints 206
horizontal voids appear on
prints 206
print irregularities 209
print is too dark 210
print is too light 211
printer is printing solid black
pages 214
repeating defects appear on
prints 214
shadow images appear on
prints 215
skewed print 216
streaked horizontal lines appear
on prints 216
streaked vertical lines 217
toner fog or background shading
appears on prints 219
toner rubs off 220
toner specks appear on prints 219
transparency print quality is
poor 219
uneven print density 221
white streaks 221
Print Settings menu 112
print troubleshooting
envelope seals when printing 197
error reading flash drive 198
held jobs do not print 197
incorrect characters print 198
incorrect margins on prints 207
Index
jammed pages are not
reprinted 195
job prints from wrong tray 199
job prints on wrong paper 199
jobs do not print 201
Large jobs do not collate 199
multiple‑language PDF files do not
print 200
paper curl 208
paper frequently jams 196
print job takes longer than
expected 200
tray linking does not work 202
unexpected page breaks
occur 203
printer
configurations 10
finishing features 69
minimum clearances 9
models 10
moving 9, 146, 148
selecting a location 9
shipping 148
printer control panel
adjusting brightness 131
factory defaults, restoring 151
indicator light 12
parts 12
Sleep button light 12
using 12
printer control panel, virtual
display
using the Embedded Web
Server 149
printer hard disk
disposing of 133
encrypting 135
installing 25
removing 29
wiping 135
printer hard disk encryption 135
printer hard disk memory
erasing 135
printer information
where to find 8
printer is printing blank pages 213
printer messages
[x]‑page jam, clear manual feeder.
[250] 164
[x]‑page jam, lift front cover to
remove cartridge. [200–
201] 156
230
[x]‑page jam, open tray [x].
[24x] 163
[x]‑page jam, open upper and
lower rear door. [231–234] 159
[x]‑page jam, open upper rear
door. [202] 158
[x]‑page jam, remove paper, open
expander rear door. Leave paper
in bin. [43y.xx] 167
[x]‑page jam, remove paper, open
finisher rear door. Leave paper in
bin. [451] 168
[x]‑page jam, remove paper, open
mailbox rear door. Leave paper
in bin. [41y.xx] 165
[x]‑page jam, remove paper, open
stapler door. Leave paper in bin.
[455–457] 169
[x]‑page jam, remove standard bin
jam. [203] 159
[x]‑page jam, remove tray 1 to
clear duplex. [235–239] 162
Cartridge low [88.xy] 172
Cartridge nearly low [88.xy] 172
Cartridge very low [88.xy] 172
Cartridge, imaging unit mismatch
[41.xy] 172
Change [paper source] to [custom
string] load [orientation] 172
Change [paper source] to [custom
type name] load
[orientation] 173
Change [paper source] to [paper
size] load [orientation] 173
Change [paper source] to [paper
type] [paper size] load
[orientation] 173
Check tray [x] connection 173
Close door or insert cartridge 174
Close front door 174
Complex page, some data may not
have printed [39] 174
Configuration change, some held
jobs were not restored [57] 174
Defective flash detected [51] 174
Disk full [62] 174
Disk must be formatted for use in
this device 175
Disk near full. Securely clearing
disk space. 175
Empty the hole punch box 175
Error reading USB drive. Remove
USB. 175
Error reading USB hub. Remove
hub. 175
Imaging unit low [84.xy] 175
Imaging unit nearly low
[84.xy] 175
Imaging unit very low [84.xy] 175
Incompatible output bin [x]
[59] 176
Incompatible tray [x] [59] 176
Incorrect paper size, open [paper
source] [34] 176
Insert hole punch box 176
Insert staple cartridge 176
Insert Tray [x] 176
Install bin [x] 177
Install Tray [x] 177
Insufficient memory for Flash
Memory Defragment operation
[37] 177
Insufficient memory to collate job
[37] 178
Insufficient memory to support
Resource Save feature [35] 178
Insufficient memory, some Held
Jobs were deleted [37] 177
Insufficient memory, some held
jobs will not be restored
[37] 178
Load [paper source] with [custom
string] [orientation] 178
Load [paper source] with [custom
type name] [orientation] 179
Load [paper source] with [paper
size] [orientation] 179
Load [paper source] with [paper
type] [paper size]
[orientation] 179
Load Manual Feeder with [custom
string] [orientation] 179
Load Manual Feeder with [custom
type name] [orientation] 180
Load Manual Feeder with [paper
size] [orientation] 180
Load Manual Feeder with [paper
type] [paper size]
[orientation] 180
Load staples 178
Maintenance kit low [80.xy] 180
Maintenance kit nearly low
[80.xy] 180
Index
Maintenance kit very low
[80.xy] 181
managing 149
Memory full [38] 181
Network [x] software error
[54] 181
Non‑Dell [supply type], see User’s
Guide [33.xy] 181
Not enough free space in flash
memory for resources [52] 182
Paper changes needed 182
Parallel port [x] disabled [56] 182
PPDS font error [50] 182
Reattach bin [x] 183
Reattach bins [x] – [y] 183
Reinstall missing or unresponsive
cartridge [31.xy] 184
Reinstall missing or unresponsive
imaging unit [31.xy] 184
Remove defective disk [61] 184
Remove packaging material, [area
name] 184
Remove paper from [linked set bin
name] 185
Remove paper from all bins 184
Remove paper from bin [x] 185
Remove paper from standard
output bin 185
Replace cartridge, 0 estimated
pages remain [88.xy] 185
Replace defective imaging unit
[31.xy] 185
Replace imaging unit, 0 estimated
pages remain [84.xy] 185
Replace maintenance kit, 0
estimated pages remain
[80.xy] 185
Replace missing cartridge
[31.xy] 185
Replace missing fuser [31.xy] 186
Replace missing imaging unit
[31.xy] 186
Replace missing or unresponsive
fuser [31.xy] 184
Replace unsupported cartridge
[32.xy] 186
Replace unsupported fuser
[32.xy] 186
Replace unsupported imaging unit
[32.xy] 186
Restore held jobs? 186
Serial port [x] disabled [56] 186
231
Some held jobs were not
restored 187
Standard network software error
[54] 187
Standard USB port disabled
[56] 187
Supply needed to complete
job 187
Too many bins attached [58] 187
Too many disks installed [58] 187
Too many flash options installed
[58] 188
Too many trays attached [58] 188
Tray [x] paper size
unsupported 188
Unformatted flash detected
[53] 188
Unsupported disk 188
Unsupported option in slot [x]
[55] 188
Unsupported USB hub, please
remove 175
USB port [x] disabled [56] 189
printer options troubleshooting
internal option is not
detected 192
internal print server 193
Internal Solutions Port 194
tray problems 193
USB/parallel interface card 195
printer options, troubleshooting
2100‑sheet tray problems 191
printer problems, solving basic 189
printer security
information on 136
printer software
installing 34
printing
directory list 77
font sample list 77
from flash drive 74
from Macintosh 72
from Windows 72
menu settings page 42
network setup page 43
printing a document 72
printing a network setup page 43
printing confidential and other held
jobs
from a Macintosh computer 76
from Windows 76
printing from a flash drive 74
printing slows down 202
publications
where to find 8
Push Button Configuration method
using 38
Q
Quality menu 119
Quiet mode 129
R
Reattach bin [x] 183
Reattach bin [x] – [y] 183
recycled paper
using 66, 128
recycling
Dell products 132
reducing noise 129
Reinstall missing or unresponsive
cartridge [31.xy] 184
Reinstall missing or unresponsive
imaging unit [31.xy] 184
Remove defective disk [61] 184
Remove packaging material, [area
name] 184
Remove paper from [linked set bin
name] 185
Remove paper from all bins 184
Remove paper from bin [x] 185
Remove paper from standard
output bin 185
removing printer hard disk 29
repeat print jobs 75
printing from a Macintosh
computer 76
printing from Windows 76
repeating defects appear on
prints 214
Replace cartridge, 0 estimated
pages remain [88.xy] 185
Replace defective imaging unit
[31.xy] 185
Replace imaging unit, 0 estimated
pages remain [84.xy] 185
Replace maintenance kit, 0
estimated pages remain
[80.xy] 185
Replace missing cartridge
[31.xy] 185
Replace missing fuser [31.xy] 186
Index
Replace missing imaging unit
[31.xy] 186
Replace missing or unresponsive
fuser [31.xy] 184
Replace unsupported cartridge
[32.xy] 186
Replace unsupported fuser
[32.xy] 186
Replace unsupported imaging unit
[32.xy] 186
replacing
imaging unit 143
replacing a staple cartridge 145
replacing supplies
staple cartridge 145
replacing the toner cartridge 141
Reports menu 90
reserve print jobs 75
printing from a Macintosh
computer 76
printing from Windows 76
Restore held jobs? 186
roller kit
ordering 140
S
safety information 6, 7
security
modifying confidential print
settings 150
Security Audit Log menu 106
security lock 133
security settings
erasing 134
security Web page
where to find 136
selecting a location for the
printer 9
selecting paper 65
Serial [x] menu 100
Serial port [x] disabled [56] 186
serial printing
setting up 41
Set Date and Time menu 106
setting
paper size 44
paper type 44
TCP/IP address 94
setting the Universal paper size 44
setting up serial printing 41
232
setting up the printer
on an Ethernet network
(Macintosh only) 36
on an Ethernet network (Windows
only) 36
Setup menu 115
shipping the printer 148
Sleep button
printer control panel 12
Sleep mode
adjusting 130
SMTP Setup menu 103
software
Status Messenger 149
Status Monitor Center 149
Supplies Ordering Utility 139
Some held jobs were not
restored 187
standard 550‑sheet tray
loading 44
Standard Network menu 91
Standard network software error
[54] 187
standard tray
loading 44
Standard USB menu 97
Standard USB port disabled
[56] 187
staple cartridge
replacing 145
statement of volatility 133
Status Monitor Center
accessing 149
status of parts and supplies
checking 138
Stop or Cancel button
printer control panel 12
storing
paper 67
supplies 140
storing print jobs 75
streaked horizontal lines appear on
prints 216
streaked vertical lines appear on
prints 217
streaks appear 221
Substitute Size menu 83
supplies
checking status 138
checking, using the Embedded
Web Server 138
conserving 128
ordering 140
storing 140
using recycled paper 128
Supplies Ordering Utility
ordering supplies 139
supplies, ordering
maintenance kit 140
roller kit 140
Supply needed to complete job 187
supply notifications
configuring 139
supported flash drives 73
supported paper sizes 68
supported paper types 67
supported paper weights 67
T
TCP/IP menu 94
technical support
contacting 223
tips
card stock 63
labels, paper 64
on using envelopes 63
transparencies 64
tips on using envelopes 63
toner cartridge
replacing 141
toner darkness
adjusting 72
Too many bins attached [58] 187
Too many disks installed [58] 187
Too many flash options installed
[58] 188
Too many trays attached [58] 188
transparencies
loading 56
tips 64
Tray [x] paper size
unsupported 188
trays
linking 60
unlinking 60
troubleshooting
cannot open Embedded Web
Server 222
checking an unresponsive
printer 189
contacting technical support 223
solving basic printer
problems 189
Index
troubleshooting, display
printer display is blank 191
troubleshooting, paper feed
message remains after jam is
cleared 196
troubleshooting, print
envelope seals when printing 197
error reading flash drive 198
held jobs do not print 197
incorrect characters print 198
incorrect margins on prints 207
jammed pages are not
reprinted 195
job prints from wrong tray 199
job prints on wrong paper 199
jobs do not print 201
Large jobs do not collate 199
multiple‑language PDF files do not
print 200
paper curl 208
paper frequently jams 196
print job takes longer than
expected 200
tray linking does not work 202
unexpected page breaks
occur 203
troubleshooting, print quality
blank pages 213
characters have jagged edges 204
clipped pages or images 204
compressed images appear on
prints 205
gray background on prints 206
horizontal voids appear on
prints 206
print irregularities 209
print is too dark 210
print is too light 211
printer is printing solid black
pages 214
repeating defects appear on
prints 214
shadow images appear on
prints 215
skewed print 216
streaked horizontal lines appear
on prints 216
streaked vertical lines 217
toner fog or background shading
appears on prints 219
toner rubs off 220
toner specks appear on prints 219
233
transparency print quality is
poor 219
uneven print density 221
white streaks on a page 221
troubleshooting, printer options
2100‑sheet tray problems 191
internal option is not
detected 192
internal print server 193
Internal Solutions Port 194
tray problems 193
USB/parallel interface card 195
troubleshooting, printing
printing slows down 202
U
uneven print density 221
Unformatted flash detected
[53] 188
Universal paper size
setting 44
Universal Setup menu 88
unlinking trays 60
Unsupported option in slot [x]
[55] 188
Unsupported USB hub, please
remove 175
updating options in printer
driver 35
USB port 32
printer control panel 12
USB port [x] disabled [56] 189
USB/parallel interface card
troubleshooting 195
using Hibernate mode 131
using recycled paper 128
using the printer control panel 12
Utilities menu 121
V
verify print jobs 75
printing from a Macintosh
computer 76
printing from Windows 76
vertical voids appear 221
virtual display
checking, using Embedded Web
Server 149
voids appear 221
volatile memory 133
erasing 134
volatility
statement of 133
W
wiping the printer hard disk 135
Wireless menu 95
wireless network
configuration information 37
wireless network setup
using the Embedded Web
Serve 39
X
XPS menu 122