vFoglight™ SE 5.2.4
System Requirements and
Platform Support Guide
© 2008 Quest Software, Inc. ALL RIGHTS RESERVED.
This guide contains proprietary information protected by copyright. The software described in this guide is furnished
under a software license or nondisclosure agreement. This software may be used or copied only in accordance with
the terms of the applicable agreement. No part of this guide may be reproduced or transmitted in any form or by any
means, electronic or mechanical, including photocopying and recording for any purpose other than the purchaser's
personal use without the written permission of Quest Software, Inc.
If you have any questions regarding your potential use of this material, contact:
Quest Software World Headquarters
LEGAL Dept
5 Polaris Way
Aliso Viejo, CA 92656
www.quest.com
email: legal@quest.com
Refer to our Web site for regional and international office information.
Trademarks
Quest, Quest Software, the Quest Software logo, Aelita, Akonix, Akonix L7 Enterprise, Akonix L7 Enforcer,
AppAssure, Benchmark Factory, Big Brother, DataFactory, DeployDirector, ERDisk, Foglight, Funnel Web, I/Watch,
Imceda, InLook, IntelliProfile, InTrust, Invertus, IT Dad, I/Watch, JClass, Jint, JProbe, LeccoTech, LiteSpeed,
LiveReorg, MessageStats, NBSpool, NetBase, Npulse, NetPro, PassGo, PerformaSure, Quest Central, SharePlex,
Sitraka, SmartAlarm, Spotlight, SQL LiteSpeed, SQL Navigator, SQL Watch, SQLab, Stat, StealthCollect, Tag and
Follow, Toad, T.O.A.D., Toad World, vANALYZER, vAUTOMATOR, vCONTROL, vCONVERTER, vEssentials,
vFOGLIGHT, vOPTIMIZER, vRanger Pro, vReplicator, Vintela, Virtual DBA, VizionCore, Xaffire, and XRT are
trademarks and registered trademarks of Quest Software, Inc in the United States of America and other countries.
Other trademarks and registered trademarks used in this guide are property of their respective owners.
Disclaimer
The information in this document is provided in connection with Quest products. No license, express or implied, by
estoppel or otherwise, to any intellectual property right is granted by this document or in connection with the sale of
Quest products. EXCEPT AS SET FORTH IN QUEST'S TERMS AND CONDITIONS AS SPECIFIED IN THE
LICENSE AGREEMENT FOR THIS PRODUCT, QUEST ASSUMES NO LIABILITY WHATSOEVER AND
DISCLAIMS ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A
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WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF
INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS DOCUMENT, EVEN IF QUEST HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Quest makes no representations or warranties with
respect to the accuracy or completeness of the contents of this document and reserves the right to make changes
to specifications and product descriptions at any time without notice. Quest does not make any commitment to
update the information contained in this document.
License Credits and Third Party Information
To view license credit information, click the License Credits link on the Welcome to vFoglight online help page.
System Requirements and Platform Support Guide
March 2009
Version 5.2.4 - Standard Edition
Table of Contents
Introduction to this Guide ...................................................................................................................................5
About vFoglight ................................................................................................................................................................ 6
About this Guide............................................................................................................................................................... 6
vFoglight Documentation Suite ........................................................................................................................................ 6
Core Documentation Set ......................................................................................................................................... 7
Cartridge Documentation Sets ................................................................................................................................ 8
Feedback on the Documentation............................................................................................................................. 8
Text Conventions ............................................................................................................................................................. 9
About Vizioncore Inc. ....................................................................................................................................................... 9
Contacting Dell ............................................................................................................................................................... 10
Hardware Requirements and Guidelines .........................................................................................................23
About vFoglight Hardware Requirements ...................................................................................................................... 24
Installation Recommendations .............................................................................................................................. 24
Single-Tier vFoglight Hardware Requirements .............................................................................................................. 24
32-bit Platforms ..................................................................................................................................................... 25
64-bit Platforms ..................................................................................................................................................... 25
Multi-Tier vFoglight Hardware Requirements................................................................................................................. 26
vFoglight Management Server (32- and 64-bit Platforms)..................................................................................... 26
vFoglight Database Repository (32- and 64-bit Platforms).................................................................................... 27
Supported Platforms..........................................................................................................................................29
Supported Platforms for the vFoglight Management Server .......................................................................................... 30
Supported External Databases ...................................................................................................................................... 31
Operating System Patch Requirements for the JRE ...................................................................................................... 32
Supported Web Browsers .............................................................................................................................................. 32
Supported Report Viewer ............................................................................................................................................... 33
4
vFoglight
System Requirements and Platform Support Guide
Index ................................................................................................................................................................... 35
Introduction to this Guide
This chapter provides information about what is contained in the vFoglight System
Requirements and Platform Support Guide. It also provides information about the
vFoglight documentation suite and Vizioncore.
This chapter contains the following sections:
About vFoglight..............................................................................................................................6
About this Guide............................................................................................................................6
vFoglight Documentation Suite......................................................................................................6
Text Conventions ...........................................................................................................................9
About Vizioncore Inc......................................................................................................................9
6
vFoglight
System Requirements and Platform Support Guide
About vFoglight
vFoglight helps IT organizations understand the virtual infrastructure by managing the
relationships and interaction between all the components in the environment, including
data centers, data stores, clusters, resource pools, hosts and virtual machines. With
vFoglight, administrators can quickly determine the root-cause of an incident or
problem, track virtual machine (VM) movements and understand their impact, and
identify contention for resources between virtual machines.
About this Guide
This System Requirements and Platform Support Guide contains information on the
Windows hardware requirements for vFoglight v.5.2.4. Please review the information in
this guide before installing the vFoglight Management Server.
This guide is organized as follows:
Chapter 1, Hardware Requirements and Guidelines—This chapter outlines the
current Windows hardware requirements (CPU type, RAM and Storage) for 32- and 64bit installations of the vFoglight Management Server and for the database repository. It
also includes the requirements for the Java Runtime Engine.
Chapter 2, Supported Platforms—This chapter outlines the platform requirements for
the vFoglight Management Server and a list of supported web browsers
vFoglight Documentation Suite
The vFoglight documentation suite is made up of the core documentation set, plus the
documentation set for each vFoglight cartridge that you deploy. Documentation is
provided in a combination of online help, PDF and HTML.
Introduction to this Guide
vFoglight Documentation Suite
7
• Online Help: You can open the online help by selecting the Help tab from
vFoglight’s action panel.
• PDF: The Getting Started Guide, What’s New Guide, System Requirements and
Platform Support Guide, Installation and Setup Guide set, Administration and
Configuration Guide, vFoglight User Guide, Command-Line Reference Guide,
Web Component Guide, and Web Component Tutorial, are provided as PDF files.
The PDF guides are included in the zip file downloaded from Vizioncore.
Adobe® Reader® is required.
• HTML: Release Notes are provided in HTML.
Core Documentation Set
The core documentation set consists of the following files:
• Release Notes (HTML)
• Getting Started Guide (PDF)
• What’s New Guide (PDF)
• System Requirements and Platform Support Guide (PDF)
• Installation and Setup Guide set (all in PDF format):
• Installation and Setup Guide—Installing on Windows with an Embedded
MySQL Database
• Installation and Setup Guide—Installing on Windows with an External
MySQL Database
8
vFoglight
System Requirements and Platform Support Guide
• Installation and Setup Guide—Installing on Windows with an External Oracle
Database
• Administration and Configuration Guide (PDF and online help)
• vFoglight User Guide (PDF and online help)
• Advanced Configuration Guide set
• Command-Line Reference Guide (PDF and online help)
• Web Component Guide (PDF and online help)
• Web Component Tutorial (PDF and online help)
• Web Component Reference (online help)
Cartridge Documentation Sets
When you deploy a cartridge, the documentation set for the cartridge is installed. The
online help for the cartridge is integrated automatically with the core vFoglight help.
When you open the help, the name of the cartridge is displayed in a top level entry
within the table of contents.
Some cartridges include additional PDF guides, which may be one or more of the
following: a Getting Started Guide, an Installation Guide, a User Guide, and a
Reference Guide.
Feedback on the Documentation
We are interested in receiving feedback from you about our documentation. For
example, did you notice any errors in the documentation? Were any features
undocumented? Do you have any suggestions on how we can improve the
documentation? All comments are welcome. Please submit your feedback to the
following email address:
info@vizioncore.com
Please do not submit Technical Support related issues to this email address.
Introduction to this Guide
Text Conventions
9
Text Conventions
The following table summarizes how text styles are used in this guide:
Convention
Description
Code
Monospace text represents code, code objects, and commandline input. This includes:
• Java language source code and examples of file contents
• Classes, objects, methods, properties, constants, and events
• HTML documents, tags, and attributes
Variables
Monospace-plus-italic text represents variable code or
command-line objects that are replaced by an actual value or
parameter.
Interface
Bold text is used for interface options that you select (such as
menu items) as well as keyboard commands.
Files, components,
and documents
Italic text is used to highlight the following items:
• Pathnames, file names, and programs
• The names of other documents referenced in this guide
About Vizioncore Inc.
Vizioncore was formed in July 2002 as a consulting and software-development
company with the mission to create easy-to-use software solutions that performed
reliable and repeatable automation of datacenter functions specifically for the Citrix
platform. A main corporate goal was to enable business partners to offer solutions that
targeted real-world IT issues and provided the best possible installation and automation
for their clients' systems.
Vizioncore's solutions have proved successful in organizations from small to mid-sized
businesses to large enterprises, in a wide variety of vertical industries, including
Financial Services, Government, Healthcare, Manufacturing, and High Tech.
Vizioncore, Inc. can be found in offices around the globe and at www.vizioncore.com.
Contacting Dell
Note: If you do not have an active Internet connection, you can find contact information on your purchase invoice,
packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and
product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer
service issues:
1 Visit http://support.dell.com.
2 Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page.
3 Click Contact Us on the left side of the page.Note: Toll-free numbers are for use within the country for which
they are listed.
4 Select the appropriate service or support link based on your need.
5 Choose the method of contacting Dell that is convenient for you.
Country (City)
International Access
Code
Country Code
City Code
Anguilla
Service Type
Web Address
E-Mail Address
Technical Support., Customer Service, Sales
Web Address
Antigua and Barbuda
E-Mail Address
Technical Support., Customer Service, Sales
Technical Support
Aomen
Dell™ Dimension™, Dell Inspirion™, Dell
Optiplex™, Dell Lattitude™, and Dell
Precision™Servers and Storage
Argentina (Buenos Aires) Web Address
E-Mail Address for Desktop/ Portable Computers
International Access
E-Mail Address for Servers and EMC® Storage
Code: 00
Products
Country Code: 54
Customer Service
City Code: 11
Technical Support
Technical Support Services
Sales
Web Address
Aruba
E-Mail Address
Technical Support., Customer Service, Sales
Web Address
Australia (Sydney)
Contact Dell Web Address
International Access
Technical Support., Customer Service, Sales
Code: 0011
Country Code: 61
City Code: 2
Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-Mail Addresses
www.Dell.com/ai
la‐techsupport@dell.com
toll-free: 800-335-0031
www.Dell.com.ag
la‐techsupport@dell.com
1-800-805-5924
0800-105
0800-105
www.dell.com.ar
la‐techsupport@dell.com
la_enterprise@dell.com
toll-free: 0-800-444-0730
toll-free: 0-800-444-0733
toll-free: 0-800-444-0724
0-800-444-3355
www.Dell.com/aw
la‐techsupport@dell.com
toll-free: 800-1578
support.ap.dell.com
support.ap.dell.com/contactus
13DELL-133355
Austria (Vienna)
International Access
Code: 900
Country Code: 43
City Code: 1
Bahamas
Barbados
Belgium (Brussels)
Bolivia
Brazil
International Access
Code: 00
Country Code: 55
City Code: 51
British Virgin Islands
Brunei
Country Code: 673
Canada (North York,
Ontario)
International Access
Code: 011
Support.euro.dell.com
Web Address
Tech_support_central_europe@dell.com
E-Mail Address
Home/Small Business Sales
0820 240 530 00
Home/Small Business Fax
0820 240 530 49
Home/Small Business Customer Service
0820 240 530 14
Home/Small Business Support
0820 240 530 17
Preferred Accounts/Corporate Customer
0820 240 530 16
Service Preferred Accounts/Corporate Customer
0820 240 530 17
Switchboard
0820 240 530 00
Web Address
www.dell.com/bs
E-Mail Address
la‐techsupport@dell.com
Technical Support., Customer Service, Sales
toll-free: 1-866-874-3038
Web Address
www.dell.com/bb
E-Mail Address
la‐techsupport@dell.com
Technical Support., Customer Service, Sales
1-800-534-3142
Support.euro.dell.com
Web Address
02 481 92 88
General Support
02 481 92 95
General Support Fax
02 713 15 65
Customer Service
02 481 91 00
Corporate Sales
02 481 91 99
Fax
02 481 91 00
Switchboard
Web Address
www.dell.com/bo
E-Mail Address
la_techsupport@dell.com
Technical Support., Customer Service, Sales
toll-free: 800-10-0238
www.dell.com/br
Web Address
E-Mail Address
BR_TechSupport@dell.com
Customer Service and Tech Support
0800 970 3355
Technical Support Fax
51 2104 5470
Customer Service Fax
51 2104 5480
Sales
0800 722 3498
Technical Support, Customer Service, Sales
toll-free: 1-866-278-6820
Technical Support (Penang, Malaysia)
604 633 4966
Customer Service (Penang, Malaysia)
604 633 4888
Transaction Sales (Penang, Malaysia)
604 633 4955
www.dell.ca/ostatus
Online Order Status Web Address
AutoTech (automated Hardware and Warranty
Support)
support.ca.dell.com
Customer Service
toll-free:1-800-247-9362
Home/Home Office
toll-free:1-800-847-4096
Small Business
toll-free:1-800-906-3355
Medium/Large Business, Government, Education
toll-free:1-800-387-5757
Hardware Warranty Phone Support
Cayman Islands
Computers for Home/Home Office
Computers for Small/Medium/Large Business
Government
Printers, Projectors, Televisions, Handheld,
Digital
Jukebox, and Wireless Sales
Home and Home Office Sales
Small Business
Medium/Large Business, Government
Spare Parts and Extended Service
E-Mail Address
Technical Support, Customer Service, Sales
toll-free:1-800-847-4096
toll-free:1-800-387-5757
1-877-335-5767
toll-free:1-800-999-3355
toll-free:1-800-387-5752
toll-free:1-800-387-5755
1 866 440 3355
la‐techsupport@dell.com
1-877-262-5415
Chile (Santiago)
Country Code: 56
City Code: 2
China (Xiamen)
Web Address
E-Mail Address
Sales and Customer Support
Technical Support Web Address
Technical Support E-Mail Address
Country Code: 86
Customer Service E-Mail Address
City Code: 592
Technical Support Fax
Technical Support – Dimension and Inspiron
Technical Support – OptiPlex, Lattitude and Dell
Precision
Technical Support – Servers and Storage
Technical Support – Projectors, PDAs, Switches,
Routers, etc
Technical Support – Printers
Customer Service
Customer Service Fax
Home and Small Business
Preferred Accounts Division
Large Corporate Accounts GCP
Large Corporate Accounts Key Accounts
Large Corporate Accounts North
Large Corporate Accounts North Government and
Education
Large Corporate Accounts East
Large Corporate Accounts East Government and
Education
Large Corporate Accounts Queue Team
Large Corporate Accounts South
Large Corporate Accounts West
Large Corporate Accounts Spare Parts
Web Address
Columbia
E-Mail Address
Technical Support, Customer Service, Sales
Web Address
Costa Rica
E-Mail Address
Technical Support, Customer Service, Sales
Czech Republic (Prague) Web Address
E-Mail Address
International Access
Technical Support
Code: 00
Customer Service
Country Code: 420
Fax
Technical Fax
Switchboard
Denmark (Copenhagen) Web Address
Technical Support
International Access
Customer Service – Relational
Code: 00
Home/Small Business Customer Service
Country Code: 45
Switchboard – Relational
Switchboard Fax – Relational
Switchboard – Home/Small Business
Switchboard Fax – Home/Small Business
Web Address
Dominica
E-Mail Address
Technical Support, Customer Service, Sales
www.dell.com/cl
la‐techsupport@dell.com
toll-free: 1230-020-4823
support.dell.com.cn
support.dell.com.cn/email
customer_cn@dell.com
592 818 14350
toll-free: 800 858 2969
toll-free: 800 858 0950
toll-free: 800 858 0960
toll-free: 800 858 2920
toll-free: 800 858 2311
toll-free: 800 858 2060
592 818 1308
toll-free: 800 858 2222
toll-free: 800 858 2557
toll-free: 800 858 2055
toll-free: 800 858 2628
toll-free: 800 858 2999
toll-free: 800 858 2955
toll-free: 800 858 2020
toll-free: 800 858 2669
toll-free: 800 858 2572
toll-free: 800 858 2355
toll-free: 800 858 2811
toll-free: 800 858 2621
www.dell.com/co
la‐techsupport@dell.com
01-800-915-4755
www.dell.com/cr
la‐techsupport@dell.com
0800-012-0231
support.euro.dell.com
czech_dell@dell.com
22537 2727
22537 2707
22537 2714
22537 2728
22537 2711
Support.euro.dell.com
7023 0182
7023 0184
3287 5505
3287 1200
3287 1201
3287 5000
3287 5001
www.dell.com/dm
la‐techsupport@dell.com
toll-free: 1-866-278-6821
Dominican Republic
Ecuador
El Salvador
Finland (Helsinki)
International Access
Code: 990
Country Code: 358
City Code: 9
France (Paris)
(Montpellier)
International Access
Code: 00
Country Code: 33
City Codes: (1) (4)
Web Address
E-Mail Address
Technical Support, Customer Service, Sales
Web Address
E-Mail Address
Technical Support, Customer Service, Sales
(Calling from Quito)
Technical Support, Customer Service, Sales
(Calling from Guayaquil)
Web Address
E-Mail Address
Technical Support, Customer Service, Sales
Web Address
E-Mail Address
Technical Support
Customer Service
Switchboard
Sales under 500 employees
Fax
Sales over 500 employees
Fax
Web Address
www.dell.com/do
la‐techsupport@dell.com
1-800-156-1588
www.dell.com/ec
la‐techsupport@dell.com
toll-free: 999-119-877-655-3355
toll-free: 1800-999-119-877-655-3355
www.dell.com/sv
la‐techsupport@dell.com
800-6132
support@euro.dell.com
fi_support@dell.com
0207 533 555
0207 533 538
0207 533 533
0207 533 540
0207 533 530
0207 533 533
0207 533 530
Support.euro.dell.com
Home and Small Business
Technical Support
Customer Service
Switchboard
Switchboard (calls from outside of France)
Sales
Fax
Fax (calls from outside of France)
0825 387 270
0825 832 833
0825 004 700
04 99 75 40 00
0825 004 700
0825 004 701
04 99 75 40 01
Corporate
Germany (Frankfurt)
International Access
Code: 00
Country Code: 49
City Code: 69
Greece
International Access
Code: 00
Country Code: 49
Grenada
Technical Support
Customer Service
Switchboard
Sales
Web Address
E-mail Address
Technical Support
Home/Small Business Customer Service
Global Segment Customer Service
Preferred Accounts Customer Service
Large Accounts Customer Service
Public Accounts Customer Service
Switchboard
Web Address
Technical Support
Gold Service Technical Support
Switchboard
Gold Service Switchboard
Sales
Fax
Web Address
E-Mail Address
Technical Support, Customer Service, Sales
0825 004 719
0825 338 339
55 94 71 00
01 55 94 71 00
support.euro.dell.com
tech_support_central_europe@dell.com
069 9792-7200
0180-5-224400
069 9792-7320
069 9792-7320
069 9792-7320
069 9792-7320
069 9792-7000
Support.euro.dell.com
00800-44 14 95 18
00800-44 14 00 83
2108129810
2108129811
2108129800
2108129812
www.dell.com/gd
la‐techsuppo@dell.com
toll-free: 1-866-540-3355
Guatemala
Guyana
Hong Kong
International Access
Code: 001
Country Code: 852
India
Web Address
E-Mail Address
Technical Support, Customer Service, Sales
E-Mail Address
Technical Support, Customer Service, Sales
Web Address
Technical Support E-mail Address
Technical Support - Dimension and Inspiron
Technical Support - OptiPlex, Latitude, and Dell
Precision
Technical Support - Servers and Storage
Technical Support - Projectors, PDAs, Switches,
Routers, etc .
Customer Service
Large Corporate Accounts
Global Customer Programs
Medium Business Division
Home and Small Business Division
Dell Support Website
Portable and Desktop Support
Desktop Support E-mail Address
Portable Support E-mail Address
Phone Numbers
Server Support
E-mail Address
Phone Numbers
Gold Support Only
E-mail Address
Phone Numbers
Customer Service
Home and Small Business
Large Corporate Accounts
Sales
Large Corporate Accounts
Home and Small Business
www.dell.com/gt
la‐techsupport@dell.com
1-800-999-0136
la‐techsupport@dell.com
toll-free: 1-877-270-4609
support.ap.dell.com
support.dell.com.cn/email
00852-2969 3188
00852-2969 3191
00852-2969 3196
00852-3416 0906
00852-3416 0910
00852-3416 0907
00852-3416 0908
00852-3416 0912
00852-2969 3105
support.ap.dell.com
india_support_desktop@dell.com
india_support_notebook@dell.com
080-25068032 or 080-25068034 or
your city STD code + 60003355 or
toll-free: 1-800-425-8045
india_support_Server@dell.com
080-25068032 or 080-25068034 or
your city STD code + 60003355 or
toll-free: 1-800-425-8045
eec_ap@dell.com
080-25068033 or your city STD code +
60003355 or
toll-free: 1-800-425-9045
India_care_HSB@dell.com
toll-free : 1800-4254051
India_care_REL@dell.com
toll free : 1800-4252067
1600 33 8044
1600 33 8046
Ireland (Cherrywood)
International Access
Code: 00
Country Code: 353
City Code: 1
Italy (Milan)
International Access
Code: 00
Country Code: 39
City Code: 02
Jamaica
Web Address
Technical Support
E-mail Address
Business computers
Home computers
At Home Support
Sales
Home
Small Business
Medium Business
Large Business
E-mail Address
Customer Service
Home and Small Business
Business (greater than 200 employees)
General
Fax/Sales fax
Switchboard
U.K. Customer Service (dealing with U.K.only)
Corporate Customer Service (dial within U.K.
only)
U.K. Sales (dial within U.K. only)
Web Address
Home and Small Business
Technical Support
Customer Service
Fax
Switchboard
Corporate
Technical Support
Customer Service
Fax
Switchboard
E-mail Address
Technical Support, Customer Service, Sales
(dial from within Jamaica only)
Support.euro.dell.com
dell_direct_support@dell.com
1850 543 543
1850 543 543
1850 200 889
1850 333 200
1850 664 656
1850 200 646
1850 200 646
Dell_IRL_Outlet@dell.com
204 4014
1850 200 982
204 0103
204 4444
0870 906 0010
0870 907 4499
0870 907 4000
Support.euro.dell.com
02 577 826 90
02 696 821 14
02 696 821 13
02 696 821 12
02 577 826 90
02 577 825 55
02 575 035 30
02 577 821
la-techsupport@dell.com
1-800-440-920
Japan (Kawasaki)
International Access
Code: 001
Country Code: 81
City Code: 44
Korea (Seoul)
International Access
Code: 001
Country Code: 82
City Code: 2
Latin America
Luxemborg
International Access
Code: 00
Country Code: 352
Macao
Country Code: 83
Web Address
Technical Support - Dimension and Inspiron
Technical Support outside of Japan - Dimension
and Inspiron
Technical Support - Dell Precision, OptiPlex, and
Latitude
Technical Support outside of Japan - Dell
Precision, OptiPlex, and Latitude
Technical Support - Dell PowerApp™, Dell
PowerEdge™, Dell PowerConnect™, and Dell
PowerVault™,
Technical Support outside of Japan - PowerApp,
PowerEdge, PowerConnect, and PowerVault
Technical Support - Projectors, PDAs, Printers,
Routers
Technical Support outside of Japan - Projectors,
PDAs, Printers, Routers
Faxbox Service
24-Hour Automated Order Status Service
Customer Service
Business Sales Division - up to 400 employees
Preferred Accounts Division Sales - over 400
employees
Public Sales - government agencies, educational
institutions, and medical institutions
Global Segment Japan
Individual User
Individual User Online Sales
Individual User Real Site Sales
Switchboard
Web Address
Technical Support, Customer Service
Technical Support - Dimension, PDA, Electronics,
and Accessories
Sales
Fax
Switchboard
Customer Technical Support (Austin, Texas,
U.S.A.)
Customer Service (Austin, Texas, U.S.A.)
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)
Sales (Austin, Texas, U.S.A.)
SalesFax (Austin, Texas, U.S.A.)
Web Address
Support
Home/Small Business Sales
Corporate Sales
Customer Service
Fax
Technical Support
Customer Service (Xiamen, China)
Transaction Sales (Xiamen, China)
support.jp.dell.com
toll-free: 0120-198-26
81-44-520-1435
toll-free: 0120-198-433
81-44-556-3894
toll-free: 0120-198-498
81-44-556-4162
toll-free: 0120-981-690
81-44-556-3468
044-556-3490
044-556-3801
044-556-4240
044-556-1465
044-556-3433
044-556-5963
044-556-3469
044-556-1657
044-556-2203
044-556-4649
044-556-4300
Support.ap.dell.com
toll-free: 080-200-3800
toll-free: 080-200-3801
toll-free: 080-200-3600
2194-6202
2194-6000
512 728-4093
512 728-3619
512 728-3883
512 728-4397
512 728-4600 or 512 728-3772
Support.euro.dell.com
3420808075
+32 (0)2 713 15 96
26 25 77 81
+32 (0)2 481 91 19
26 25 77 82
toll-free: 0800 105
34 160 910
29 693 115
Malaysia (Penang)
International Access
Code: 00
Country Code: 60
City Code: 4
Mexico
International Access
Code: 00
Country Code: 52
Montserrat
Netherlands
Antilles
Netherlands
(Amsterdam)
International Access
Code: 00
Country Code: 31
City Code: 20
New Zealand
International Access
Code: 00
Country Code: 64
Nicaragua
Norway (Lysaker)
International Access
Code: 00
Country Code: 47
Panama
Peru
Support.ap.dell.com
Web Address
toll-free: 1800 880 193
Technical Support - Dell Precision, OptiPlex, and
Latitude
toll-free: 1800 881 306
Technical Support - Dimension, Inspiron, and
Electronics and Accessories
toll-free: 1800 881 386
Technical Support - PowerApp, PowerEdge,
PowerConnect, and PowerVault
toll-free: 1800 881 306 (option 6)
Customer Service
toll-free: 1800 888 202
Transaction Sales
toll-free: 1800 888 213
Corporate Sales
www.dell.com/mx
Web Address
E-mail Address
la‐techsupport@dell.com
Customer Technical Support
001-877-384-8979 or 001-877-269-3383
Sales
50-81-8800 or 01-800-888-3355
Customer Service
001-877-384-8979 or 001-877-269-3383
Main
50-81-8800 or 01-800-888-3355
E-mail Address
la‐techsupport@dell.com
Technical Support, Customer Service, Sales
Toll-free: 1-866-278-6822
la‐techsupport@dell.com
E-mail Address
Web Address
support.euro.dell.com
Technical Support
020 674 45 00
Technical Support Fax
020 674 47 66
Home/Small Business Customer Service
020 674 42 00
Relational Customer Service
020 674 43 25
Home/Small Business Sales
020 674 55 00
Relational Sales
020 674 50 00
Home/Small Business Sales Fax
020 674 47 75
Relational Sales Fax
020 674 47 50
Switchboard
020 674 50 00
Switchboard Fax
020 674 47 50
Web Address
Support.ap.dell.com
E-mail Address
Support.ap.dell.com/contactus
Technical Support, Customer Service, Sales
0800 441 567
Web Address
E-mail Address
Technical Support, Customer Service, Sales
Web Address
Technical Support
Relational Customer Service
Home/Small Business Customer Service
Switchboard
Fax Switchboard
Web Address
E-mail Address
Technical Support, Customer Service, Sales
Web Address
E-mail Address
Technical Support, Customer Service, Sales
www.dell.com/ni
la‐techsupport@dell.com
001-800-220-1377
Support.euro.dell.com
671 16882
671 17575
231 62298
671 16800
671 16865
www.dell.com/pa
la‐techsupport@dell.com
011-800-507-1264
www.dell.com/pe
la‐techsupport@dell.com
0800-50-669
Poland (Warsaw)
International Access
Code: 011
Country Code: 48
City Code: 22
Portugal
International Access
Code: 00
Country Code: 351
Puerto Rico
St. Kitts and Nevis
St. Lucia
St. Vincent and the
Grenadines
Singapore
International Access
Code: 005
Country Code: 65
Slovakia (Prague)
International Access
Code: 00
Country Code: 421
South Africa
(Johannesburg)
International Access
Code: 09/091
Country Code: 27
City Code: 11
Web Address
E-mail Address
Customer Service Phone
Customer Service
Sales
Customer Service Fax
Reception Desk Fax
Switchboard
Web Address
Technical Support
Customer Service
Sales
Fax
Web Address
E-mail Address
Technical Support, Customer Service, Sales
Web Address
E-mail Address
Technical Support, Customer Service, Sales
Web Address
E-mail Address
Technical Support, Customer Service, Sales
Web Address
E-mail Address
Technical Support, Customer Service, Sales
NOTE: The phone numbers in this section should
be called from within Singapore or Malaysia only.
Web Address
Technical Support - Dimension, Inspiron, and
Electronics and Accessories
Technical Support - OptiPlex, Latitude,
and Dell Precision
Technical Support - PowerApp, PowerEdge,
PowerConnect, and PowerVault
Customer Service
Transaction Sales
Corporate Sales
Web Address
E-mail Address
Technical Support
Customer Service
Fax
Tech Fax
Switchboard (Sales)
Web Address
E-mail Address
Gold Queue
Technical Support
Customer Service
Sales
support.euro.dell.com
pl_support_tech@dell.com
57 95 700
57 95 999
57 95 999
57 95 806
57 95 998
57 95 999
Support.euro.dell.com
707200149
800 300 413
800-300-410 or 800-300 -411 or
800-300-412 or 21-422-07-10
21-424-01-12
www.dell.com/pr
la‐techsupport@dell.com
1-877-537-3355
www.dell.com/kn
la‐techsupport@dell.com
toll-free: 1-866-540-3355
www.dell.com/lc
la‐techsupport@dell.com
toll-free: 1-866-464-4352
www.dell.com/vc
la‐techsupport@dell.com
toll-free: 1-866-464-4353
support.ap.dell.com
toll-free: 1 800 394 7430
toll-free: 1 800 394 7488
toll-free: 1 800 394 7478
toll-free: 1 800 394 7430 (option 6)
toll-free: 1 800 394 7412
toll-free: 1 800 394 7419
support.euro.dell.com
czech_dell@dell.com
02 5441 5727
420 22537 2707
02 5441 8328
02 5441 8328
02 5441 8328
02 5441 7585
support.euro.dell.com
dell_za_suppor@dell.com
011 709 7713
011 709 7710
011 709 7707
011 709 7700
Spain (Madrid)
International Access
Code: 00
Country Code: 34
City Code: 91
Sweden (Upplands
Vasby)
International Access
Code: 00
Country Code: 46
City Code: 8
Switzerland (Geneva)
International Access
Code: 00
Country Code: 41
City Code: 22
Web Address
Home and Small Business
Technical Support
Customer Service
Sales
Switchboard
Fax
Corporate
Technical Support
Customer Service
Switchboard
Fax
Web Address
Technical Support
Relational Customer Service
Home/Small Business Customer Service
Employee Purchase Program (EPP) Support
Technical Support Fax
Web Address
E-mail Address
Technical Support – Home and Small Business
Technical Support – Corporate
Customer Service – Home and Small Business
Customer Service – Corporate
Fax
Switchboard
Web Address
Taiwan
E-mail Address
International Access
Technical Support - OptiPlex, Latitude, Inspiron,
Code: 002
Dimension, and Electronics and Accessories
Country Code: 886
Technical Support - Servers and Storage
Customer Service
Transaction Sales
Corporate Sales
Web Address
Thailand
Technical Support (OptiPlex, Latitude, and Dell
International Access
Precision)
Code: 001
Technical Support (PowerApp, PowerEdge,
Country Code: 66
PowerConnect, and PowerVault)
Customer Service
Corporate Sales
Transaction Sales
Web Address
Trinidad/Tobago
E-mail Address
Technical Support, Customer Service, Sales
Turks and Caicos Islands Web Address
E-mail Address
Technical Support, Customer Service, Sales
Support.euro.com
902 100 130
902 118 540
902 118 541
902 118 541
902 118 539
902 100 130
902 115 236
91 722 92 00
91 722 95 83
support.euro.dell.com
08 590 05 199
08 590 05 642
08 587 70 527
020 140 14 44
08 590 05 594
Support.euro.dell.com
Tech_support_central_Europe@dell.com
0844 811 411
0844 822 844
0848 802 202
0848 821 721
022 799 01 90
022 799 01 01
support.ap.dell.com
support.dell.com.cn/email
toll-free: 0080 186 1011
toll-free: 0080 160 1256
toll-free: 0080 160 1250 (option 5)
toll-free: 0080 165 1228
toll-free: 0080 165 1227
Support.ap.dell.com
toll-free: 1800 0060 07
toll-free: 1800 0600 09
toll-free: 1800 006 007 (option 7)
toll-free: 1800 006 009
toll-free: 1800 006 006
www.dell.com/tt
la‐techsupport@dell.com
toll-free: 1-888-799-5908
www.dell.com/tc
la‐techsupport@dell.com
toll-free: 1-877-441-4735
U.K.(Bracknell)
International Access
Code: 00
Country Code: 44
City Code: 1344
Uruguay
U.S.A. (Austin, Texas)
International Access
Code: 011
Country Code: 1
Web Address
E-mail Address
Customer Service Website
Sales
Home and Small Business Sales
Corporate/Public Sector Sales
Customer Service
Home and Small Business
Corporate
Preferred Accounts (500-5000 employees)
Global Accounts
Central Government
Local Government & Education
Health
Technical Support
Corporate/Preferred Accounts/PCA (1000+
employees)
Other Dell Products
General
Home and Small Business Fax
Web Address
E-mail Address
Technical Support, Customer Service, Sales
Automated Order-Status Service
AutoTech (portable and desktop computers)
Hardware and Warranty Support (Dell TV,
Printers, and Projectors ) for Relationship
customers
Consumer (Home and Home Office) Support for
Dell products
Customer Service
Employee Purchase Program (EPP) Customers
Financial Services Web Address
Financial Services (lease/loans)
Financial Services (Dell Preferred Accounts
[DPA])
Business
Customer Service
Employee Purchase Program (EPP)
Customer s Support for printers, projectors, PDAs,
and MP3 players
Public (government, education, and healthcare)
Customer Service and Support
Employee Purchase Program (EPP) Customers
Dell Sales
Dell Outlet Store (Dell refurbished computers)
Software and Peripherals Sales
Spare Parts Sales
Extended Service and Warranty Sales
Fax
Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired
upport.euro.dell.com
dell_direct_support@dell.com
support.euro.dell.com/uk/en/ECare/
form/home.asp
0870 907 4000
01344 860 456
0870 906 0010
01344 373 185
0870 906 0010
01344 373 186
01344 373 196
01344 373 199
01344 373 194
0870 908 0500
0870 353 0800
0870 907 4006
www.dell.com/uy
la‐techsupport@dell.com
toll-free: 000-413-598-2521
toll-free: 1-800-433-9014
toll-free: 1-800-247-9362
toll-free: 1-877-459-7298
toll-free: 1-800-624-9896
toll-free: 1-800-624-9897
toll-free: 1-800-695-8133
www.dellfinancialservices.com
toll-free: 1-877-577-3355
toll-free: 1-800-283-2210
toll-free: 1-800-624-9897
toll-free: 1-800-695-8133
toll-free: 1-877-459-7298
toll-free: 1-800-456-3355
toll-free: 1-800-695-8133
toll-free: 1-800-289-3355 or
toll-free: 1-800-879-3355
toll-free: 1-888-798-7561
toll-free: 1-800-671-3355
toll-free: 1-800-357-3355
toll-free: 1-800-247-4618
toll-free: 1-800-727-8320
toll-free: 1-877-DELLTTY
(1-877-335-5889)
U.S. Virgin Islands
Venezuela
Web Address
E-mail Address
Technical Support, Customer Service, Sales
Web Address
E-mail Address
Technical Support, Customer Service, Sales
www.dell.com/vi
la‐techsupport@dell.com
toll‐free: 1‐877‐702‐4360
www.dell.com/ve
la‐techsupport@dell.com
0800‐100‐4752
2
Hardware Requirements and
Guidelines
This chapter outlines the Windows hardware requirements (CPU, RAM and disk
storage) for 32- and 64-bit installations of the vFoglight Management Server and the
database repository.
This chapter contains the following sections:
About vFoglight Hardware Requirements....................................................................................24
Single-Tier vFoglight Hardware Requirements............................................................................24
Multi-Tier vFoglight Hardware Requirements ..............................................................................26
24
vFoglight
System Requirements and Platform Support Guide
About vFoglight Hardware Requirements
The hardware needed to run vFoglight can vary widely depending on a number of
factors, including:
• The number and type of agents that are being used
• The persistence and data-rollup policies
• Agent configuration settings
You should not consider doing a production implementation without conducting a
proper scoping and sizing exercise with a qualified Vizioncore representative. You can
arrange for a sizing analysis by contacting your Vizioncore Sales Representative. At a
minimum, you will be required to provide hardware matching the specifications below.
Installation Recommendations
Running a vFoglight server requires:
• The vFoglight Management Server
• The vFoglight database repository
vFoglight runs in either a single-tier or multi-tier configuration. While these
components can be installed on a single tier or on multiple tiers, it is critical to realize
that the management server and database repository require separately dedicated
resources to support them. To help facilitate sizing, the resources required to support
each component are addressed separately.
Single-Tier vFoglight Hardware Requirements
To install vFoglight in a single-tier configuration, you must have hardware to run the
vFoglight Management Server (JVM) and vFoglight database repository together. The
requirements are listed below.
Hardware Requirements and Guidelines
Single-Tier vFoglight Hardware Requirements
25
32-bit Platforms
The hardware requirements for a single-tier 32-bit installation of vFoglight are as
follows:
CPU
4-way 2.4 GHz CPUs—one of the following:
• 1 quad core
• 2 dual core
• 4 single core
RAM
4 GB in total:
• 2.4 GB for Management Server
(1.6 GB for Heap, 0.8 GB for Java Virtual Machine)
• 0.8 GB for database repository
• 0.8 GB for the operating system
Storage
• For Management Server: 40 GB, 7500 RPM hard disk or better
• For Database Repository: 80 GB, 10000 RPM hard disk or better
Important Some 32-bit operating systems, such as Windows Server 2003 Standard Edition, have a
4 GB memory limit. Please adjust your memory allocation accordingly. Windows Server
2003 Enterprise Edition can support up to 32 GB of physical memory with the Physical
Address Extension utility enabled. For more details, please see
http://msdn.microsoft.com/en-us/library/aa366778(VS.85).aspx.
64-bit Platforms
The hardware requirements for a single-tier 64-bit installation of vFoglight are as
follows:
CPU
4-way 2.4 GHz CPUs—one of the following:
• 1 quad core
• 2 dual core
• 4 single core
26
vFoglight
System Requirements and Platform Support Guide
RAM
12 GB in total:
• 6 GB for Management Server
(4 GB for Heap, 2 GB for Java Virtual Machine)
• 4 GB for database repository
• 2 GB for the operating system
Storage
• For Management Server: 40 GB, 7500 RPM hard disk or better
• For Database Repository: 80 GB, 10000 RPM hard disk or better
Multi-Tier vFoglight Hardware Requirements
To install vFoglight in a multi-tier configuration, you must have separate hardware to
run the vFoglight Management Server (JVM) and separate hardware to run the
vFoglight Database Repository. The requirements are listed below.
vFoglight Management Server (32- and 64-bit Platforms)
The hardware requirements for a vFoglight Management Server tier installation are as
follows:
32-bit
64-bit
CPU
2-way 2.4 GHz CPUs - one of the following:
• 1 dual core
• 2 single core
RAM
4 GB in total:
• 3 GB for Management Server
(2 GB for Heap, 1 GB for Java
Virtual Machine)
• 1 GB for the operating system
Storage
• 40 GB, 7500 RPM hard disk or better
8 GB in total:
• 6 GB for Management Server
(4 GB for Heap, 2 GB for Java
Virtual Machine)
• 2 GB for the operating system
Hardware Requirements and Guidelines
Multi-Tier vFoglight Hardware Requirements
27
vFoglight Database Repository (32- and 64-bit Platforms)
The hardware requirements for a vFoglight Database Repository Server tier installation
are as follows:
32-bit
64-bit
CPU
2-way 2.4 GHz CPUs - one of the following:
• 1 dual core
• 2 single core
RAM
3 GB in total:
• 2 GB for database repository
• 1 GB for the operating system
Storage
• 80 GB, 10000 RPM hard disk or better
6 GB in total:
• 4 GB for the database repository
• 2 GB for the operating system
28
vFoglight
System Requirements and Platform Support Guide
3
Supported Platforms
This chapter outlines the platforms supported for the vFoglight Management Server and
database repository, supported platforms for the vFoglight Agent Manager and
requirements for other software used with vFoglight.
This chapter contains the following sections:
Supported Platforms for the vFoglight Management Server .......................................................30
Supported External Databases....................................................................................................31
Supported Web Browsers............................................................................................................32
Supported Report Viewer ............................................................................................................33
30
vFoglight
System Requirements and Platform Support Guide
Supported Platforms for the vFoglight Management
Server
Vizioncore supports the platforms listed in the following table. These platforms have
passed quality assurance testing with vFoglight.
Note
vFoglight is licensed for open systems only, in accordance with the supported platform
matrix.
Operating System
Version
Architecture
Additional Details
Microsoft Windows®
Server 2003
x86
32-bit support
x86_64
32-bit and 64-bit
support
Important The vFoglight Management Server requires a Java Runtime Environment (JRE) to run.
Please see “Operating System Patch Requirements for the JRE” on page 32 for JRE
and operating system patch requirements.
Supported Platforms
Supported External Databases
31
Supported External Databases
The vFoglight Management Server requires a database repository. You have the option
of using the embedded database included with vFoglight, or using an external database.
The external database must be a supported platform and version. Customers are
responsible for the procurement, installation, and management of an external database.
The following table outlines the external databases supported for vFoglight 5.2.4. These
versions are supported for any platform supported for the vFoglight Management
Server.
Database
Supported Versions
Oracle
• Oracle 9i R2 (9.2.x branch)
• Oracle 10g R2 (10.2.x branch)
MySQL
• 5.0.x branch, with 5.0.27 as the minimum allowed version
While you can run your external database on any operating system platform supported
by your database vendor, Vizioncore will only support database issues that can be
reproduced on the following OS platforms (32- or 64-bit):
Operating System
Version
Microsoft Windows®
Server 2003
RedHat® Enterprise Linux®
AS/ES 5
IBM AIX®
5.3
HP-UX®
11i v2
Sun Solaris™
10
32
vFoglight
System Requirements and Platform Support Guide
Operating System Patch Requirements for the JRE
The vFoglight Management Server and the vFoglight Agent Manager require a Java
Runtime Environment (JRE). In order for vFoglight to run properly, it requires that the
operating system is at a minimum patch level to support our JRE.
Please ensure that your OS is properly patched for the JRE. It is recommended that you
check with your OS vendor for the latest patches for your platform.
The vFoglight Management Server must be patched to support Java 1.6.
Monitored hosts must be patched to support Java 1.5.
Supported Web Browsers
The following table lists the Web browsers supported for use with vFoglight 5.2.4.
Note that you must use the latest patch release for the browsers.
Browser Type
Operating System
Internet Explorer 6 and 7
Windows XP
Windows 2003
Windows Vista (IE 7 only)
Firefox 2 and 3
Windows XP
Windows 2003
Windows Vista
Linux RedHat, SuSE
Note
Firefox 3 is only supported on Desktop Linux—
Enterprise Linux is not supported.
Supported Platforms
Supported Report Viewer
33
Supported Report Viewer
To view PDF reports in vFoglight, Adobe Acrobat Reader version 7.0.9 (or higher) is
preferred.
34
vFoglight
System Requirements and Platform Support Guide
Index
A
M
about vFoglight 6
multi-tier system requirements 26
C
O
contacting
Vizioncore 9
operating system, patch requirements for JRE 32
D
database platform support 31
documentation
cartridge 8
core 7
feedback 8
suite 6
E
external databases 31
support 31
H
hardware requirements, overview 24
I
installation, recommendations 24
J
JRE requirements 32
R
recommendations, installing vFoglight 24
S
single-tier system requirements 24
supported external databases 31
supported platforms
vFoglight Management Server 30
supported web browsers 32
T
text conventions 9
V
vFoglight
distributed system requirements 26
hardware overview 24
single system requirements 24
vFoglight Database Repository
hardware requirements 27
vFoglight Management Server
36
Foglight
System Requirements and Platform Support Guide
hardware requirements 26
supported platforms 30
W
web browsers 32