GS M s in gle / du al c h an n e l gat e way s US ER S MANUAL WINNER, GSM 850/1900 MHz, 900 /1800 MHz, 800/1900 MHz SIM cards and Wavecom Module embedded Single/ double Fixed Cellular Gateway Units VERSION V5 Last updated: 04/04/04 Dear Customer: Thank you for purchasing one of our WINNER GSM single/ dual channel gateway units. The information in this manual does not constitute a warranty of performance, although the information has been compiled and checked for accuracy by Eurotech Communication Ltd. All our products are developed and produced by an experienced staff, who aspire to achieve customer satisfaction, utility value, quality and reliability of products. Eurotech Communication Ltd reserves the right to update this publication without notice. Trademarks: EUROTECH is a registered trademark. Warranty policy: The WINNER GSM gateway product you have purchased is under warranty for 1 year from the date of purchase by original purchaser. In case of defects in materials or workmanship Eurotech Communication Ltd. will replace free of charge. This warranty applies to hardware/ software and does not include SIM cards. This warranty will not be honored if the device has been mishandled in any way. Approvals: The WINNER GSM gateway products are approved for connection to all telecommunications services via a PBX, telephone line or even a personal extension. ISO 9001: 2000 approved, they also feature a modern user-friendly design, provide maximum control and economy of operation and aid in radiation prevention. Address: Eurotech Communication Ltd, P.O.Box 621, Industrial park Z.H.R Rosh-Pinna 12000 Tel: 972-4 -6801080 Fax: 972-4 -6801081 www.eurotech-communication.com TABLE OF CONTENTS OVERVIEW 4 Packing List Safety guidelines General Information Interference with Medical and Personal Electronic Devices 6 Antenna Considerations 6 Installation Steps and Procedures 6 STAGE 1: Identifying potential sources of interference STAGE 2: Assessing the subscriber site STAGE 3: Testing the location for signal strength STAGE 4: Installing the system STAGE 5: Programming of SIM cards STAGE 6: Testing prior to departing site 6 7 7 4 8 10 General Technical Information 11 Telephone characteristics 11 Overview Th is u s er s m a n u a l will h elp you b es t in s t a ll you r WINNE R GS M ga t ewa y u n it , a n d provide you with the basic guidelines for handling any problems that might arise. In general, the WINNER GSM single/dual gateways provide a flexible and cost efficient connection between your telephone system and the GSM mobile networks. In essence the device acts as a router that is programmed to choose the Least Cost Route when you make a call from your PSTN line to a cellular phone. The GSM gateway connects to a trunk line and bypasses the telephone company thus significantly reducing overhead costs of telephone calls. Connect to your PBX or landline phone or even to a specific phone extension (special order), and you will save money on all calls by bypassing the telephone network and obtaining direct access to the GSM networks. The embedded 'Wismo Quik' Wavecom Module and SIM cards which act as 'Smart' user Id cards that encrypt voice and data transmissions and store data about the specific user and personal phone settings, together make the GSM gateway a cell phone in itself. The WINNER gateways are therefore an essential tool for cutting overhead costs of telephone bills as they allows direct access to the GSM networks and cuts costs of airtime and interconnections. The WINNER GSM gateways are intended for middle to large enterprises but can be installed on regular phone lines in your home or home office. There are certain features that may be relevant to the product you have selected and some that are not. At any rate all are discussed in the following manual. The WINNER GSM single/ dual channel units, when used with the appropriate telephone equipment (antenna, adapter, SIM cards, telephone PSTN line or PBX) will function as an ordinary landline and support the following features: Cost-saving routing of incoming calls 'Follow Me' call forwarder to your personal mobile GSM and PSTN interconnection via internal LCR Caller ID, LCD, RTC Fax, Data, SMS Transmission Optional Internal Battery Backup Optional FXO/ FXS interface Polarity Reverse Outstanding voice performance and echo cancellation The WINNER - GSM Dual Channel Gateway unit: Main features and Benefits o Can use up to SIMs (up to four SIM cards per GSM channel enabling two outgoing simultaneous calls to any four operators Packing list: When you receive your WINNER device please inspect the package to verify that you have the following: 1 . One WINNER GSM single/ dual channel gateway unit 2 . Adapter 3 . Antenna 4 . RJ-11 cable 5 . User's manual 6 . Guarantee Safety Guidelines: For the safe and efficient operation of your WINNER gateway unit, please observe the following guidelines: Please read the installation instructions and safety guidelines in this user's manual carefully before installing the unit Do not handle the equipment before disconnecting it from the electrical outlet Do not use any cleaning agents or detergents on the exterior or interior surfaces. If you intend to clean the device, disconnect from electrical outlet and use only a damp cloth Do not position device in a damp place; do not expose to water Do not expose to extreme temperatures: optimal operating temperatures -5° C to + 50°C. Position equipment in a stable environment; any sudden fall or sharp movement may damage the device Do not cover or stick any foreign objects in devices' openings or ventilation holes Do not operate your WINNER device while any person is within 0.02m of the antenna. A person or object within 0.02 m of the antenna could impair call quality and may cause the phone to operate at a higher power level than necessary. Warning: Potentially Explosive Atmospheres: Do not operate your WINNER near blasting caps, or in a blasting area, to avoid the possibility of triggering an explosion Do not operate a WINNER transmitter in a hazardous atmosphere: an explosion or fire may result The telephone interface is not designed for outdoor application: RJ-11 cable must not be run to an outdoor telephone; this minimizes equipment exposure to coupling and directs lightning surges. General user information: Placement of the device: the WINNER GSM gateway unit is designed for installation on a vertical surface but may be mounted also on a wall. If you wish to mount the device on a wall follow these steps: 1. Remove the black metallic strip used for hanging the unit on the wall by sliding it out from the back of the WINNER unit 2. Place the metallic strip on the wall to indicate the location of the screws 3. Hold the strip on the wall and drill wholes for the screws to go into the wall through the metallic strip 4. Place the unit onto the wall by sliding the metallic strip back into its place. Interference to Medical and Personal Electronic Devices Most electronic equipment is shielded from RF energy. Nevertheless, RF energy from the WINNER transmitter may affect inadequately shielded electronic equipment. We therefore advise to consult the manufacturer(s) of your medical and personal electronic device(s), (for example a pacemaker or hearing aid) to determine if they are adequately shielded from external RF energy. Do not install a WINNER gateway unit in a health care facility, if regulations posted in the area restrict the use of cellular phones. Hospitals and health care facilities may be using equipment that is sensitive to external RF energy. Antenna Considerations: Use only the supplied or approved antenna. An unauthorized antenna, modifications or attachments could affect call quality. Installation STAGES and Procedures The installation procedure consists of the following steps: STAGE 1: Identifying potential sources of interference STAGE 2: Assessing the subscriber site STAGE 3: Testing the location for signal strength STAGE 4: Installing the system please note differences in single/ dual channel units STAGE 5: Programming of SIM cards STAGE 6: Testing prior to departing site. STAGE 1 - Identifying potential sources of interference The electronic circuitry of some telephones may be insufficiently shielded to operate properly with the WINNER gateway units. When making or receiving a phone call, if your h ea r a h u m m in g s ou n d or n ois e in t h e ea r p iece of t h e t elep h on e con n ect ed t o t h e WINNER, or if any other party hears the hum or noise, move the telephone away from the WINNER. If moving it farther away has no effect, try using a different telephone. The WINNER is a two-way radio and as such, some occasional interference is unavoidable. For best results, choose an electrical outlet away from obstructions. Do n ot place the WINNER near items which may increase static, such as: Electrical appliances Lamps Microwaves TVs Fax Machines 4 Feet (1.2 meters) Computers 4 Feet (1.2 meters) Refrigerator Vacuum cleaner Light dimmers Fluorescent bulbs Motors Fans STAGE 2 : Assessing the Subscriber Site i. ii. iii. iv. v. vi. The WINNER GSM gateway must be installed indoors: Basement installation is not recommended, it can be done, but you must use an external antenna Installation in a place in which the temperatures may not exceed the specified operating temperature range (see safety guidelines above) You should make sure that there is sufficient air movement Installation in higher locations is preferred i.e. near windows and outer walls STAGE 3: Installing the system: 1) Inspect the package, you should see: a unit gateway, an antenna, an adapter, a user's manual. Please note: the WINNER unit comes without the SIM card(s)! 2) Connect the antenna at a distance greater than 1 meter from the unit. Location of the antenna is important in order to get best performances, thus once you turn the power on, make sure you have best reception and clear conversation with the unit. 3) Insert SIM card into the unit: A) In case of single channel unit, insert the SIM card in the designated slot (on the right side panel) adjacent to the antenna connection you will see a thin mettalic black colored drawer. Use a small pointed object such as the point of a ballpoint pen into the little hole on the right side of that drawer/slot to open the drawer, then insert the SIM into that drawer (SIM face up) and close the drawer firmly. In case of dual channel unit, there are up to four SIM card slots on the bottom side of the unit for each module. The SIM card slots are numbered from the top down as #1, #2, #3 and #4. Insert SIM #1 for the first Provider, this is the default provider, the main provider. Insert SIM #2 for the Second Provider. Insert SIM #3 for the Third Provider Insert SIM #4 for the Forth provider For 'Up to 8' SIM cards 1- 4 for each module place each according to provider (no.1 to 4) as described above. 4) 5) 6) 7) 8) Connect the gateway unit to a PBX telephone network or telephone line with the RJ-11 cable (provided with unit) on the left side panel. On the left side panel you will find the POWER socket. Connect the adapter (provided with unit) to the electrical outlet and then to the electrical socket. Note: The power input is 90 260 VAC and the output is 12 VDC 1.2 Amp Wait 30 seconds for the unit to startup. Connect a landline ordinary telephone to the RJ-11 connector (pin 3 and 4 are used for Tip and Ring) In case of WINNER GSM single channel unit: place an outgoing call to test the system. If the LCD shows the number you have dialled; the device is in correct operation mode OK. If you see the operator/ provider name on the LCD try to make an outgoing call. You should see the number dialed on the LCD, then make a call into the unit from another telephone, cellular or landline, you should see the ID caller on the LCD. In case of dual channel unit (2 to 4 SIM) the following information and programming steps are relevant: Once you connect the power adaptor to the connector (next to the RJ-11 connector) the unit should power up and the LCD should show the first #1 Operator/ Provider name after initialization. Note: please wait for about 30 seconds to power up! Stage 4 Programming of SIM cards WINNER GSM Dual channel up to 8 SIMs: For cases where you use more than 1 SIM only! Otherwise skip the following; you are finished and can now use your WINNER GSM single channel unit. Now the unit is working, we need to verify that each prefix is setup according to the correct SIM. First, connect a landline phone to the RJ-11 cable of the particular channel you want to test the device. On the V-8002 / D1 or D2, each channel has it own RJ-11 To start programming the WINNER you need to pick up the handset of the landline phone and press the star key 3 times " * * * ". LCD should indicate "Programming Mode" ( it is now in programming mode). In order to scroll through "Programming Mode" menu press "#". To enter the sub menu press "*". 1. Adding or editing the SIM Prefixes: Step 1: Pick up the handset of the landline phone and press " * * * ", LCD should indicate "Programming Mode". Step 2: After 1 second LCD should show "1. SIM Prefixes", press "*" to get into the sub menu, LCD will indicate "Select SIM#1". To s cr oll b et ween t h e S IM s p r es s "# ". For ch oos in g t h e S IM you wis h t o a d d prefixes press "*". Step 3: If there are not any prefixes the LCD will indicate "SIM#3 is empty" and after 1 second the LCD will indicate: "ADD? *-yes, #-no". If there are prefixes programmed, (for example: SIM number 3) the LCD will indicate "SIM#3: Prefix , you ca n view a ll t h e p r efixes b y p r es s in g t h e p ou n d k ey # . Step 4: At the end of the prefixes LCD will indicate "ADD? *-yes, #-no". To add new prefix press "*" the LCD will indicate "Add SIM#3:", press your prefix and "*" t o in p u t . LCD will in d ica t e (a ga in ) Ad d S IM# 3 : if you wis h t o in s er t a n ot h er p r efix press your prefix, if you do not wish to insert press "*" again. Returning to the main menu press "#" until LCD will indicate "1. SIM Prefixes". 2. CLEARING Prefixes: Allow you to delete all prefixes in any specific SIM: Step 1: Pick up the handset of the landline phone and press " * * * ", LCD will indicate "Programming Mode" Step 2: After 1 second LCD will display "1. SIM Prefixes", press "#" until LCD will indicate "2. CLEAR Prefixes" Step 3: press "*" to roll into the sub menu. The LCD will indicate "Select SIM#1". To s cr oll b et ween t h e S IM s p r es s "# ", For choosing the SIM card whose prefixes you wish to delete press "*". For example: SIM number 3 LCD indicates "SIM#3 is empty", after 1 second the LCD will indicate "2. CLEAR Prefixes". All The prefixes which were inserted in the specific SIM will be deleted automatically. 3. AnsSuperVision: To change the voltage on line: Step 1: Pick up the handset of the landline phone and press " * * * ". LCD will indicate "Programming Mode". After 1 second LCD will display "1. SIM Prefixes", press "#" until LCD will indicate "3. AnsSuperVision". Step 2: Press "*" to roll into the sub menu, the LCD will indicate "# - Choose / * - Save". After 1 second LCD show "Disable", To scroll between options in the sub menu press "#", to choose press "*". 4. AnsSprVisTimer: To change the Timer: Step 1: Pick up the handset of the landline phone and press " * * * ", LCD will indicate "Programming Mode". After 1 second LCD will display "1. SIM Prefixes", press "#" until LCD will indicate "4. AnsSprVisTimer" Step 2: press "*" to scroll into the sub menu, the LCD will indicate "# - Change / * - Exit". After 1 second the LCD will display "100msX01", to change the value press "#", LCD show "0-9 Edit / * - Exit". If you want to edit press 0 9 (digits on phone need t o con s is t of 2 d igit s ), if you d on t press "*" to exit. 5. Min Digits: Allow you to control in which form the call will be transmited (Minimum COUNTER): Step 1: Pick up the handset of the landline phone and press " * * * ", LCD will indicate "Programming Mode". After 1 second LCD show "1. SIM Prefixes ", press "#" until LCD will indicate "5. Min Digits" Step 2: press "*" to roll into the sub menu, the LCD will indicate "# - Change / * - Exit". After 1 second LCD show "Min: 07", to choose press "#", LCD will display "Min: (02-08) ". Step 3: Ch oos e d igit b et ween 0 2 t o 0 8 (d igit on p h on e h a ve t o b e 2 d igit s ), if you d on t press "*" to exit. 6. Max Digits: Allow you to control in which form the call will be transmitted (Maximum COUNTER): Step 1: Pick up the handset of the landline phone and press " * * * ", LCD will indicate "Programming Mode". After 1 second LCD will display "1. SIM Prefixes", press "#" until LCD will indicate "6 . Ma x Digit s Step 2: Press "*" to roll into the sub menu, the LCD will indicate "# - Change / * - Exit". After 1 second LCD will display "Max: 09 ". To choose press "#". Step 3: LCD will indicate "Max: (05-20)", you have to choose digit between 05 to 20 (d igit on p h on e h a ve t o b e 2 d igit s ), if you d on t p r es s , "*" to exit. 7. InterDigit tmr: Allow you to control in which form the call will be transmited (By TIMER): Step 1: Pick up the handset of the landline phone and press " * * * ". LCD will indicate "Programming Mode". After 1 second LCD will indicate "1. SIM Prefixes", press "#" until LCD indicates "7. InterDigit tmr" Step 2: Press "*" to scroll into the sub menu, the LCD will indicate: "# - Change / * - E xit . Aft er 1 s econ d LCD will d is p la y "5 0 m s X2 0 0 ", t o ch oos e p r es s "#", LCD will display "50msX (001-200)", you have to choose digit between 001 to 200 (d igit on p h on e h a ve t o b e 3 d igit s ), if you d on t p r es s "*" t o exit . 8. IgnoreFirstDig: Allows you to choose first digit to ignore: Step 1: Pick up the handset of the landline phone and press " * * *", LCD will indicate "Programming Mode". After 1 second LCD will display "1. SIM Prefixes", press "#" until LCD indicates "8. IgnoreFirstDig". Step 2: Press "*" to roll into the sub menu, the LCD will indicate "# - Change / * - Exit". After 1 second LCD will indicate "Digit: ". To choose digit press "#" until LCD displays the digit that you need and press "*" to choose. 9. S/W Version : Indicates the Software version. 10. Data Mode : Must be off when being used for 'Voice' only. 11. Pre_Dialling: Allows you to write string that will be transmitted with number phone: Step 1: Pick up the handset of the landline phone and press " * * * ". LCD will indicate "Programming Mode". After 1 second LCD show "1. SIM Prefixes", press "#" until LCD will indicate "11. Pre_Dialling" Step 2: Press "*" to roll into the sub menu, the LCD will indicate "# - Change / * - Exit". After 1 second LCD show "String: ", press "#" write your string and press long "*", (until LCD will indicate "11. Pre_Dialling" . 12. Setup CID : The option to block the Caller I.D in your gateway (will not show the caller number on your LCD). STEP 6: Testing prior to departing site. In case of more than 1 SIM: make calls to each provider and see the call progress on the LCD, You s h ou ld s ee Pr ovid er s a n d t h e d ia led n u m b er , if a ll wor k s 'OK' t h en you a r e done. General technical information Electrical Power supply: 12 VDC +/- 5% 1,2 A 720 mA average in GSM 900 at Tx power max 2W 920 mA average in GSM/GRPS 900 at Tx power max 2W 100 mA in idle mode Physical Absolute maximum dimension: 165 x 127 x 30 mm Weight: 600 g Casing: Complete shielding-stainless steel Mounting: 4 screw holes Operating temperature range: -5°C to + 55°C Optimal storage temperature: -35°C to +85°C Analog Telephone/Analog PBX interface Tip/Ring Voltage 48V Line current 25ma Ringing Voltage 140 Vpp Load 3REN Crest Factor 1.25 Frequency 20 Hz Cadency 2s/4s Answer supervision - Reverse polarity DTMF compliancy Dial Tone 400 Hz Busy Tone 400 Hz, cadency 500ms/500ms GSM circuit Data Features Data circuit asynchronous, transparent and non transparent up to 14,400 b/s Automatic fax group 3 (Class 1 & 2) Alternate speech and fax MNP2, V.42bis Telephone Line Characteristics DC Characteristics Ringing Voltage: On hook voltage: Off hook Voltage: Off hook Loop current: Input Impedance: -70 V DC typical -58 V DC typical -24 V DC typical 27mA @ 600 Ohm programming resistive 480 Ohms to 720 Ohms, 600 ohm typical DTMF Dialing: Detection level: On time: Off time: -25dBm to +3dBm 50msec. 12 characters Ringing Signal: Feeding type: Distortion: Ring drive capability Minimum ring Voltage: Frequency: Normal dialing tone: Frequency: Level: Cadence: Congestion / Busy Tone: Frequency: Level: 2dB Cadence: 500ms 20% pause Balanced signal Less than 5% 3 type A 40 Vrms crest factor 1.2 (20 Hz ) 400Hz 2dB 400Hz 500ms 20% signal Enviromental characteristics Compliance: The WINNER complies to the following requirements: Tem p era tu re We claim -5° to 70° (Israeli Standard Institute Approval is in process). Hu m id ity 5% to 95% Safety (Testing at Israeli Standard Institute Approval is in process) Packing Per EuroTech standard Transportation Transport conditions are according to EuroTech Standards. Storage Condition Storage conditions are according to class 1.1, ETS 300 019 1 -1 (-20°C +80°C) -25°C to +65°C Mounting Wall Mounting In case you wish to mount on wall see instructions above in General Information. configuration the WINNER attached to the wall with one screw. Desk Top Mount In desk top mounting configuration on four rubber standoffs, it should be mounted at least .5 meter from the telephone set. Packing Each WINNER package contains: One WINNER unit, metal box. One Omni antenna or an external antenna (optional) This booklet which includes a user manual. Labels Each WINNER labeled as the following : Product ID: located at the box side( in future units). The label contains product model number, Serial number, Date and code identified as WWYY (1 s t t wo d igit s id en t ify t h e ch r on ologica l week in t h e yea r , 2 nd tow digits identify the year), Hardware and Software version. For Example: Logo, Model No, Serial No, Rev. HardwareX/SoftwareY:0X/0Y , Date: onth/Year Manufacturing At EuroTech Communication we bear in mind at all times manufacturing at high Quality and cost effective are the most significant considerations in the design for Manufacturing of the WINNER. Shipment All goods will be sold FOB, customer will pay for delivery from factory. Customer will advise on the way the products will be shipped. Customer will take care of shipment including all necessary payments for insurance, delivery, custom, etc. as FOB requires. Reliability The WINNER Field Quality goal is and will be determined by reliability prediction and actual ALT results. Our target is: 0.5-1.0% per month, This goal is susceptible to changes.