Model 28031 Series
5.8 GHz Cordless
Handset Speakerphone
Answering System
User’s Guide
25840
Interference Information
Handset Layout
Introduction
This equipment generates and uses radio frequency energy which may interfere with
residential radio and television reception if not properly installed and used in accordance
with instructions contained in this manual. Reasonable protection against such interference
is ensured, although there is no guarantee this will not occur in a given installation. If
interference is suspected and verified by switching this equipment on and off, the user is
encouraged to try to correct the interference by one or more of the following measures:
Reorient the radio/television receiver’s antenna, relocate the equipment with respect to the
receiver, plug the equipment and receiver into separate circuit outlets. The user may also wish
to consult a qualified radio/television technician for additional suggestions. This equipment
has been fully tested and complies with all limits for Class B computing devices pursuant to
part 15 FCC Rules and Regulations.
Telephone Network Information
CAUTION: When using telephone equipment, there are basic safety
instructions that should always be followed. Refer to the IMPORTANT
SAFETY INSTRUCTIONS provided with this product and save them for
future reference.
Before You Begin
display
Parts Checklist (for model 28031xx1)
TALK/CALL BACK
(button)
Should your equipment cause trouble on your line which may harm the telephone
network, the telephone company, where practicable, may notify you that temporary
discontinuance of service may be required. Where prior notice is not practicable and
the circumstances warrant such action, the telephone company may temporarily
discontinue service immediately.
REN Number
On the bottom of this equipment is a label indicating, among other information, the
Ringer Equivalence Number (REN) for the equipment.
Your new GE telephone system is EXPANDABLE
up to a total of 4 handsets (by purchase of optional
Model 28001 handset with charge cradle)
Important Information
NOTICE: This product meets the applicable Industry Canada technical specifications.
Operation is subject to the following two conditions: (1) This device may not cause
interference, and (2) This device must accept any interference, including interference that
may cause undesired operation of the device.
The equipment must be installed using an acceptable method of connection. The customer
should be aware that compliance with the above conditions may not prevent degradation of
service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance
facility designated by the supplier. Any repairs or alterations made by the user to this
equipment, or equipment malfunctions, may give the telecommunications company cause to
request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of
the power utility, telephone lines and internal metallic water pipe systems, if present, are
connected together. This precaution may be particularly important in rural areas.
CAUTION: Users should not attempt to make such connections themselves, but should contact
the appropriate electric inspection authority, or electrician, as appropriate.
NOTES: This equipment may not be used on coin service provided by the telephone
company.
The REN is useful in determining the number of devices you may connect to your
telephone line and still have all of these devices ring when your telephone number is
called. In most (but not all) areas, the sum of the RENs of all devices connected to one
line should not exceed 5. To be certain of the number of devices you may connect to
your line as determined by the REN, you should contact your local telephone company.
Licensing
REN Number is located on the cabinet bottom.
Licensed under US Patent 6,427,009.
CALLER ID-VOLUME
(button)
Base
Wall mount
bracket
This telephone system meets FCC/Industry Canada standards for Hearing Aid
Compatibility.
FCC RF Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
a minimum distance of 20 centimeters between the radiator and your body. This
transmitter must not be co-located or operated in conjunction with any other antenna
or transmitter.”
For body worn operation, this phone has been tested and meets the FCC RF exposure
guidelines when used with the belt clip supplied with this product. Use of other
accessories may not ensure compliance with FCC RF exposure guidelines.
Telephone
line cord
ABC
DEF
GHI
JKL
MNO
PQRS
TUV
WXYZ
EXIT
OPER
PAUSE
R
RI N G E
Handset
Handset
AC power
Battery
battery pack
Belt clip
adaptor compartment cover
For Model 28031xx2 there will be ONE additional handset, charge cradle, belt
clip, battery pack and cover than shown above.
For Model 28031xx3 there will be TWO additional handsets, charge cradles,
belt clips, battery packs and covers than shown above.
For Model 28031xx4 there will be THREE additional handsets, charge cradles, belt clips,
battery packs and covers than shown above.
Telephone Jack Requirements
To use this phone, you need an RJ11C type modular telephone
jack, which might look like the one pictured here, installed in
your home. If you don’t have a modular jack, call your local
phone company to find out how to get one installed.
Installation
Hearing Aid Compatibility (HAC)
G
PRO
Notice must be given to the telephone company upon termination of your telephone
from your line.
Wall plate
Modular
telephone
line jack
FORMAT/CONF
(format/conference
button)
INSTALLATION NOTE: Some cordless telephones operate at frequencies that
may cause or receive interference with nearby TVs, microwave ovens, and
VCRs. To minimize or prevent such interference, the base of the cordless
telephone should not be placed near or on top of a TV, microwave ovens,
or VCR. If such interference continues, move the cordless telephone farther
away from these appliances.
Certain other communications devices may also use the 5.8 GHz frequency
for communication, and, if not properly set, these devices may interfere
with each other and/or your new telephone. If you are concerned with
interference, please refer to the owner’s manual for these devices on how to
properly set channels to avoid interference. Typical devices that may use the
5.8 GHz frequency for communication include wireless audio/video senders,
wireless computer networks, multi-handset cordless telephone systems, and
some long-range cordless telephone systems.
DELETE
(button)
SPEAKER
(button)
REDIAL
(button)
mute/prog
(mute/program button)
CAUTION:
Model 28031B
00007706 (Rev. 2 CAN E)
07-06
Printed in China
Thomson Digital Technologies Ltd.
© 2007 Thomson Digital Technologies Ltd.
Trademark(s) ® Registered
Marque(s) déposée(s)
WARNING: TO
PREVENT FIRE OR
ELECTRICAL SHOCK
HAZARD, DO NOT
EXPOSE THIS
PRODUCT TO RAIN
OR MOISTURE.
THE LIGHTNING
FLASH AND ARROW
HEAD WITHIN THE
TRIANGLE IS A
WARNING SIGN
ALERTING YOU OF
“DANGEROUS
VOLTAGE” INSIDE
THE PRODUCT.
CAUTION: TO REDUCE THE
RISK OF ELECTRIC SHOCK, DO
NOT REMOVE COVER (OR
BACK). NO USER
SERVICEABLE PARTS INSIDE.
REFER SERVICING TO
QUALIFIED SERVICE
PERSONNEL.
THE EXCLAMATION
POINT WITHIN THE
TRIANGLE IS A
WARNING SIGN
ALERTING YOU OF
IMPORTANT
INSTRUCTIONS
ACCOMPANYING
THE PRODUCT.
SEE MARKING ON BOTTOM / BACK OF PRODUCT
• Avoid sources of noise and heat, such as motors, fluorescent lighting, microwave
ovens, heating appliances and direct sunlight.
• Avoid areas of excessive dust, moisture and low temperature.
• Avoid other cordless telephones or personal computers.
• Never install telephone wiring during a lightning storm.
• Never install telephone jacks in wet locations unless the jack is specifically
designed for wet locations.
• Never touch non-insulated telephone wires or terminals, unless the telephone line
has been disconnected at the network interface.
• Use caution when installing or modifying telephone lines.
battery
pack
PRESS DOWN
FIRMLY
black wire
red wire
4. Insert the battery pack.
5. Close the battery compartment by pushing the door up until it snaps into place.
skip (button)
Base Station
* EXIT
(button)
play (button)
erase
(button)
# PAUSE/
RINGER (button)
1. Choose an area near an electrical outlet and a telephone wall jack (RJ11C), and place
your cordless telephone on a level surface, such as a desktop or tabletop, or you may
mount it on the wall.
FLASH/answerer
(button)
MEMORY
(button)
Setting the Voice Prompt Language
The default voice prompt language is English.
To change the answering system’s voice prompt language,
• Press the LANGUAGE button on front of base to change to the FRENCH voice prompt.
The unit announces “OPTION FRANCAISE “ and Fr shows in the message counter.
• Press the LANGUAGE button again to change to the SPANISH voice prompt. The unit
announces “SELECCION ESPANOL” and SP shows in the message counter.
NOTE: To change to English, press the LANGUAGE button again.
NOTE: In remote access mode, the system follows the selected language. The
voice prompt language cannot be switched remotely.
1. Make sure the answering system is ON.
2. Press and hold the DAY/CHECK button to set the day of the week.
3. Press and hold the HOUR button to set the hour (a.m. or p.m.). Example: 12AM, 1AM, or
12PM, 1PM.
4. Press and release the MIN button to advance the clock in one minute intervals. Press
and hold to increase by 5-minute increments.
5. After the time is set, the real time clock will be displayed on the handset within 1
minute.
NOTE: You must set the day manually. You may choose to set the time manually
as well, although the time is automatically transmitted by your local phone
company as part of Caller ID service. If you subscribe to Caller ID service, the
current time is set automatically when you receive your first CID record.
Use the VOLUME (5 or 6) buttons to adjust speaker volume on the base to a
comfortable level. L1 is the minimum speaker volume and L8 is the maximum.
Voice Instruction
If you need additional assistance, press the REV button in standby mode and follow the
voice instructions.
MIN
DAY/CHECK HOUR
(button) (minute button)
(button)
VOL
(volume buttons)
• Press the ANS ON/OFF button to turn the answering system on and off.
The MESSAGES indicator lights when the answering system is on. The indicator blinks
when you have new messages.
NOTE: The answering system displays “- -” when it is off.
Speaker Volume
Base Layout
SPEAKER
This section shows you how to set up your answering system to receive incoming calls.
Before you begin the set up process, you must turn on the answering system.
Voice Time/Day Stamp and Real Time Clock
INTERCOM
(button)
rev (review
button)
Digital Security System
Your cordless phone uses a digital security system to protect against false ringing,
unauthorized access, and charges to your phone line.
1. Locate battery and battery door which are packaged together inside a plastic bag
and are separate from the handset.
2. Locate the battery compartment on the back of the handset.
3. Plug the battery pack cord into the jack inside the compartment.
NOTE: To ensure proper battery installation, the connector is keyed and can
be inserted only one way.
CALLER ID-VOLUME
(button)
REVIEW
(button)
ANNOUNCE 1
(button)
ANNOUNCE 2
(button)
PLAY/STOP 1
(button/indicator)
PLAY/STOP 2
(button/indicator)
PLAY/STOP 3
(button/indicator)
DELETE
(button)
PAGE CHARGE/IN USE MEMO
Microphone
(button)
(button)
(indicator)
ANS ON/OFF
(answerer button)
Recording the Outgoing Announcement
Message
indicator
SKIP
(button)
Important Installation Guidelines
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NOTE: You must connect the handset battery before use.
CAUTION: To reduce the risk of fire or personal injury, use only the
Thomson Inc. approved model 5-2660 Nickel-metal Hydride battery
(Ni-MH), which is compatible with this unit.
SPEAKER
IMPORTANT: Because cordless phones operate on electricity, you should
have at least one phone in your home that isn’t cordless, in case the power
in your home goes out.
Answering System Setup
Installing the Handset Battery
In use
indicator
Make sure your package includes the items shown here.
The telephone company may make changes in its communications facilities, equipment,
operations or procedures where such action is required in the operation of its business.
If these changes are expected to affect the use or performance of your telephone
equipment, the telephone company will likely give you adequate notice to allow you to
maintain uninterrupted service.
Installing the Phone
DO NOT DISTURB
(button)
LANGUAGE
(button)
2. Plug one end of the telephone line cord into the TEL LINE jack on the bottom of the
base and the other end into a modular jack.
3. Plug the AC power converter into the electrical outlet and the DC connector into the
jack on the bottom of the base.
4. Place the handset in the base cradle. The charge/in use indicator turns on, verifying
the battery is charging.
5. Allow the phone to charge for 16 hours prior to first use. If you don’t properly charge
the phone, battery performance is compromised.
CAUTION: To reduce risk of personal injury, fire, or damage use only the
5-2760 power adaptor listed in the user’s guide. This power adaptor is
intended to be correctly orientated in a vertical or floor mount position.
Wall Mounting
1. Turn the base over.
2. Attach the wall mounting pedestal by first inserting the tabs on the open edge of
the pedestal into the slots on the lower portion of the bottom of the base. Then push
down and snap the pedestal into place.
3. Slip the mounting holes (on the back of the base) over the wall plate posts, and slide
the unit down into place. (Wall plate not included.)
NOTE : If desired, gather the extra telephone line and power adaptor cord
and store inside the wall mounting bracket.
For best results when recording, you should be about nine inches from the microphone,
and eliminate as much background noise as possible.
You may record 2 outgoing announcements in the answerer or choose the default for
your current outgoing announcement.
1. Make sure the answering system is ON.
2. Press and hold the ANNOUNCE 1 or ANNOUNCE 2 button until the speaker announces
“RECORD ANNOUNCEMENT AFTER TONE“.
3. Begin speaking after you hear the beep.
4. Release the button when you finish your announcement.
NOTE: If you choose not to record an outgoing announcement, a default
announcement plays instead. To return to the default announcement after
you have recorded your own outgoing announcement, press the ANNOUNCE
1 or 2 button and release it when you hear the beep. Or, press the DELETE
button while the announcement is reviewing.
Sample Outgoing Announcement
1) Sample Single Mailbox Outgoing Announcement
Hi, this is (use your name here), I can’t answer the phone right now, so please leave your
name, number and a brief message after the tone, and I’ll get back to you. Thanks.
NOTE: The maximum recording time for the outgoing announcement is 2
minutes.
2) Sample Multi-Mailbox Outgoing Announcement
Hi, this is (use your name here), We can’t answer the phone right now, so please press 1
to direct your message to (name 1), press 2 to direct your message to (name 2), press 3 to
direct your message to (name 3). Leave your name, number and a brief message after the
tone, and we’ll get back to you soon. Thanks.
Reviewing and Choosing the Announcement
Press and release the ANNOUNCE 1 button to review and select this one as your
outgoing announcement. Or, press and release the ANNOUNCE 2 button to review and
select this one as your outgoing announcement.
Programming the Telephone
Standby Screen
The handset displays the handset number and user name.
USER NAME
HANDSET X
Programming Functions
The system uses a menu structure to give you access to all of the built-in features. You
may program the following items in main menu: Room Monitor and Handset Setup.
Room Monitor (applicable only with additional handsets)
1. Make sure your phone is OFF (not in talk mode).
2. Press the MUTE/PROG button to go to the main menu.
3. Press CALLER ID-VOLUME ( 6 or 5) button to scroll to ROOM MONITOR.
> ROOM MONITOR
HANDSET SETUP
4. Press MUTE/PROG button to enter ROOM MONITOR menu, ROOM MONITOR
EXTENSION? shows in the display.
5. Use the touch tone pad to enter the handset number to be monitored, either 1 or 2.
NOTE: When this phone system is expanded (up to 4 handsets by purchase
of optional Model 28001 handset with recharge cradle), handsets are named
HANDSET 1, HANDSET 2, HANDSET 3 and HANDSET 4 respectively.
6. The receiving handset will turn on the microphone and the originating handset will
turn on the speakerphone to monitor sound from the receiving handset.
NOTE: For room monitoring mode to work, the originating handset must NOT
be on the cradle.
NOTE: While in room monitoring mode, the handsets will emit an alert tone
approximately every 5 seconds if there is an incoming call. You may press
the SPEAKER button to quit room monitor and answer the call.
NOTE: While in room monitoring mode, the originating handset can be
switched to monitor by handset earpiece by pressing the TALK/CALL BACK
button once. Switch back to speakerphone by pressing the SPEAKER
button once.
NOTE: Press the *EXIT button on the handset to exit room monitor mode.
Handset Setup
1. Make sure your phone is OFF (not in talk mode).
2. Press the MUTE/PROG button to go to the main menu.
3. Press CALLER ID-VOLUME ( 6 or 5) button to scroll to HANDSET SETUP.
4. Press MUTE/PROG button to confirm and you may program the following items:
Language, Handset Name, Ringer Tone, Ringer Volume, VIP Melody, Key Tone,
Message Alert, Rings to Answer, Security Code, Area Code, Registration, Deregistration
and Default Setting.
NOTE: During programming, you may press the *EXIT button at any time to
exit the sub-menu and return to the menu.
Language
Storing VIP Melody
Rings to Answer (for answering system)
From the Handset Setup Menu:
1. Press the CALLER ID-VOLUME ( 6 or 5) button to scroll to the SET LANGUAGE sub-menu.
2. Press MUTE/PROG button to enter the menu. SET LANGUAGE 1ENG 2FRA 3ESP
shows in the display.
3. Use the touch tone pad on the handset to select 1ENG, 2FRA, 3ESP, or use the
CALLER ID-VOLUME ( 6 or 5) button to scroll to the desired language. English is the
default setting.
4. Press the MUTE/PROG button to save your selection. You will hear a confirmation
tone and the selected language shows in the display.
From the Handset Setup Menu:
1. Press the CALLER ID-VOLUME ( 6 or 5) button to scroll to VIP MELODY sub-menu.
2. Press MUTE/PROG button to select VIP melody feature and then display VIP 1 record.
- If VIP1 does NOT contain any specific number/records, it will display EMPTY.
3. Press CALLER ID-VOLUME ( 6 or 5) button to select the specific VIP melody memory
location (10 VIP locations) that does not contain any record.
4. Press MUTE/PROG button to display SELECT MEMORY.
NOTE: If the memory location does not contain any CID memory records and you
are trying to mark a specific record as VIP MELODY, then SELECT MEMORY will not
be displayed. Instead, NO USER MEMORY will display in prompt to alert the user.
5. Press CALLER ID-VOLUME ( 6 or 5) button to view the records from memory to be
selected as VIP.
6. Press MUTE/PROG button to confirm and then display VIP MELODY 01 to wait for the
melody tone selection.
7. Press CALLER ID-VOLUME ( 6 or 5) button to select from melody 01 to melody 10
(a testing tone is generated while making melody selection)
8. Press MUTE/PROG button to confirm.
NOTE: If the desired number/record was previously stored in any one of the
ten VIP melody records, DUPLICATE NUMBER shows in the display.
This feature lets you select the number of times you want the phone to ring before the
answering system answers a call.
Handset Name
From the Handset Setup Menu:
1. Press the CALLER ID-VOLUME ( 6 or 5) button to scroll to the HANDSET NAME submenu.
2. Press MUTE/PROG button to enter the menu. HANDSET NAME shows in the display.
3. Use the touch-tone pad to enter a name (up to 15 characters). More than one letter is stored
in each of the number keys. For example, to enter Bill Smith, press the 2 key twice for the letter
B. Press the 4 key 3 times for the letter I. Press the 5 key 3 times for the letter L. Press the 5 key
3 times for the second letter L, and press the 1 key to insert a space between the first and last
name. Press the 7 key 4 times for the letter S; press the 6 key once for the letter M; press the 4
key 3 times for the letter I; press the 8 key for the letter T; press the 4 key twice for the letter H.
NOTE: If you make a mistake, use the DELETE button to backspace and
delete one character at a time.
4. Press the MUTE/PROG button to save your name. You will hear a confirmation tone
and the handset name shows in the display.
Ringer Tone
You may choose from ten different ringer tones and ten different melodies.
From the Handset Setup Menu:
1. Press the CALLER ID-VOLUME ( 6 or 5) button to scroll to the RINGER TONE sub-menu.
2. Press MUTE/PROG button to enter the menu. SET RINGER TONE 01 shows in the
display. 01 is default setting.
3. Use the CALLER ID-VOLUME ( 6 or 5) button to scroll to the desired setting (1
through 20). You will hear a sample of the ringer tone/melody you select.
4. Press the MUTE/PROG button to save your selection. You will hear a confirmation
tone and the selected ringer tone shows in the display.
NOTE: You must have the Ringer Volume set to ON for ring tone to signal an
incoming call.
Ringer Volume
From the Handset Setup Menu:
1. Press the CALLER ID-VOLUME ( 6 or 5) button to scroll to the RINGER VOLUME sub-menu.
2. Press MUTE/PROG button to enter the menu. SET RINGER 1HI 2LOW 3OFF shows in
the display.
3. Use the touch tone pad on the handset to select 1, 2 or 3, or use the CALLER ID-VOLUME
( 6 or 5) button to scroll to your selection. HI is the default setting.
4. Press the MUTE/PROG button to save your selection. You will hear a confirmation
tone and the new volume setting shows in the display.
NOTE: If you turn the ringer OFF, the ringer off icon shows in the display.
VIP Melody
This features allows you to assign a specific melody to someone you want to get your
attention when the person calls. When a VIP melody is assigned and that person calls,
the unit rings the normal ring for the first ring and then follows with VIP melody ring.
You may choose from ten different polyphonic melodies and may store up to 10 VIP
records.
NOTE: This feature ONLY works when the following conditions are met.
1. You have subscribed to Caller ID.
2. You have your Caller ID record previously transferred to the memory.
(Refer to Storing CID Records in Internal Memory). NO USER MEMORY will
show in the display to remind the user to do CID record transfer first.
Changing a Stored VIP Melody Record
Use the Storing VIP Melody procedure to change the number of a selected record and
replace the old phone number with new phone number.
When REPLACE VIP# ? shows in the display, you must press MUTE/PROG button on the
handset to confirm replacement.
Reviewing And Deleting Stored VIP Melody Record
From the Handset Setup Menu:
1. Press the MUTE/PROG button to enter to VIP MELODY menu.
2. Use the CALLER ID-VOLUME ( 6 or 5) button to scroll to the desired VIP Melody
Record.
3. If you want to delete the information, press the DELETE button on the handset while
the entry displays. The display show DELETE VIP# ?.
4. Press DELETE again to confirm. You will hear a confirmation tone and VIP# DELETED
shows in the display.
Key Tone
From the Handset Setup Menu:
1. Press the CALLER ID-VOLUME ( 6 or 5) button to scroll to the KEY TONE sub-menu.
2. Press MUTE/PROG button to enter the menu. SET KEY TONE 1ON 2 OFF shows in the
display.
3. Use the touch tone pad on the handset to select 1 or 2, or use the CALLER IDVOLUME ( 6 or 5) button to scroll to your selection. 1ON is the default setting.
4. Press the MUTE/PROG button to confirm and the key tone setting shows in the
display.
Message Alert (for answering system)
This feature sets your answering system to give an alert tone every 10 seconds when
there are new messages.
From the Handset Setup Menu:
1. Press the CALLER ID-VOLUME ( 6 or 5) button to scroll to the MESSAGE ALERT submenu.
2. Press MUTE/PROG button to enter the menu. NEW MSG ALERT 1ON 2OFF shows in
the display.
3. Use the touch-tone pad to enter the selection, or use the CALLER ID-VOL (6 or 5)
button to scroll to the 1ON or 2OFF. The default setting is 2OFF.
4. Press the MUTE/PROG button to confirm. You will hear a confirmation tone and the
new setting shows in the display.
From the Handset Setup Menu:
1.Press the CALLER ID-VOLUME ( 6 or 5) button to scroll to the RING TO ANSWER sub-menu.
2. Press MUTE/PROG button to enter the menu. RING TO ANSWER 3 4 5 6 TS shows in the
display.
3. Use the CALLER ID-VOLUME ( 6 or 5) button to scroll to the your selection. The
default setting is 5.
4. Press the MUTE/PROG button to confirm. You will hear a confirmation tone and the
new setting shows in the display.
NOTE: If you select Toll Saver (TS) the unit answers after the 3rd ring if there
are NEW messages, OR the unit answers after the 5th ring if there are NO
new messages. This allows user to access their answerer from another
location and then hang up after 4 rings to save long distance charges.
Security Code (for answering system)
You can access the answering system from a tone dialing telephone in another
(remote) location. The security code is required for remote access, and it prevents
unauthorized access to your answering system.
From the Handset Setup Menu:
1.Press the CALLER ID-VOLUME ( 6 or 5) button to scroll to the SECURITY CODE sub-menu.
2. Press MUTE/PROG button to enter the menu. SECURITY CODE 1 2 3 shows in the
display.
3. Use the touch-tone pad to enter your new 3-digit security code. The default setting is
123.
4. Press the MUTE/PROG button to confirm. You will hear a confirmation tone and the
new security code shows in the display.
NOTE: If you make a mistake, use the DELETE button to backspace and
erase the wrong digit.
Area Code
From the Handset Setup Menu:
1. Press the CALLER ID-VOLUME ( 6 or 5) button to scroll to the AREA CODE sub-menu.
2. Press MUTE/PROG button to enter the menu. SET AREA CODE - - - shows in the
display.
3. Use the touch-tone pad to enter your 3-digit area code.
4. Press the MUTE/PROG button to confirm. You will hear a confirmation tone and the
new area code shows in the display.
NOTE: To restore the default setting to - - -, press and release DELETE when
SET AREA CODE shows in the display.
From the Handset Setup Menu:
1. Press the CALLER ID-VOLUME ( 6 or 5) button to scroll to the REGISTRATION submenu.
2. Press the MUTE/PROG button to enter the menu. REGISTRATION 1YES 42NO - - shows in the display The default setting is "2NO".
3. Use the touch-tone pad to select 1 for YES or 2 for NO. Or use the CALLER IDVOLUME
( 6 or 5 button to scroll to 1YES or 2NO.
4. If you select 1YES, press the MUTE/PROG button to confirm your selection. HOLD
BASE PAGE WAIT FOR BEEP shows in the display. (Your handset should be held near
the base during registration process.)
5. Press and hold the page button on the base unit until you hear a tone at the handset.
HANDSET X REGISTERED shows in the handset display, where X is the handset
number. You may now rename your handset. (Refer to Step 3 & 4 of Handset Name
Section)
De-Registration
De-registration cancels registration. During the de-registration process, keep the
handset near the base.
From the Handset Setup Menu:
1. Press the CALLER ID-VOLUME ( 6 or 5) button to scroll to the DEREGISTRATION submenu.
2. Press the MUTE/PROG button to enter the menu. REGISTRATION 1YES 42NO - - shows in the display The default setting is "2NO".
3. Use the touch-tone pad to select 1 for YES or 2 for NO. Or use the CALLER IDVOLUME
( 6 or 5) button to scroll to 1YES or 2NO.
WARNING: It is not recommended that a handset be de-registered
unless absolutely necessary because once a handset is de-registered,
that handset’s telephone features cannot be used until the handset is
re-registered.
4. Select NO, if you do not want to de-register.
5. If you select 1YES, press the MUTE/PROG button and MOVE NEAR TO BASE displays
for 2 seconds, then CONFIRM? 1YES 2NO appears in the display.
6. Press the touch-tone pad to select 1YES or 2NO, or use the CALLER ID-VOLUME ( 6 or
5) button to scroll to 1YES or 2NO.
7. If you select YES, press the MUTE/PROG button to confirm. You will hear a
confirmation tone. Then HANDSET X DEREGISTERED shows in the display to confirm
the handset is deregistered.
NOTE: When you complete the de-registration process, HANDSET
NEEDS REGISTRATION shows in the display. To use the handset,
you MUST re-register the handset using the Registration process..
Global De-registration (applicable only with additional handsets)
If one or more handsets becomes lost, you should de-register all handsets to ensure
proper system operation. Follow the steps below to de-register all handsets at the
same time.
WARNING: It is not recommended that a handset be de-registered unless
absolutely necessary because once a handset is de-registered, that
handset’s telephone features cannot be used until the handset is reregistered.
1. Press and hold the page button on the base until the CHARGE/IN USE indicator on
the base flashes.
2. Press and hold the page button on the base again until the CHARGE/IN USE indicator
on the base flashes rapidly.
3. Press and release the page button on the base once. All handsets are de-registered
and HANDSET NEEDS REGISTRATION shows in the display.
Default Setting
As you become familiar with this system, you may prefer to use the system’s original
settings. Follow the steps below to return to the factory default settings.
From the Handset Setup Menu:
1. Press the CALLER ID-VOLUME ( 6 or 5) button to scroll to the DEFAULT SETTING submenu.
2. Press the MUTE/PROG button to enter the menu. DEFAULT SETTING 1YES 2NO shows
in the display.
3. Use the touch-tone pad to select 1YES or 2NO, or use the CALLER ID-VOLUME ( 6 or
5) button to move the cursor to 1YES or 2NO. 2NO is default setting.
NOTE: If you choose YES all the settings in the programmable menu are
returned to factory default setting.
4. Press the MUTE/PROG button to save your selection. You will hear a confirmation
tone.
Telephone Operation
Charge/In Use Indicator
The phone is ON when the LED indicator on the handset and the CHARGE/IN USE indicator
on the base is lit. The handset and base indicators flash when you receive a call.
Speakerphone Operation.
NOTE: If you are using the speakerphone, remain close to handset so the
party you are speaking to can hear you.
If you are using the handset and want to switch to the speakerphone, press the
SPEAKER button, press SPEAKER again to end conversation.
If you are using the speakerphone and want to switch to the handset, press the TALK/
CALL BACK button, press TALK/CALL BACK again to end conversation.
Making a Call
1. Press the TALK/CALL BACK or SPEAKER button. Dial the desired number.
- OR Dial the number first, then press the TALK/CALL BACK or SPEAKER button.
- OR Press the CALLER ID-VOLUME ( 6 or 5) button to select the desired record, then
press the TALK/CALL BACK or SPEAKER button
2. When finished, press the TALK/CALL BACK or SPEAKER button to hang up.
NOTE: You may enter up to 32 pre-dial digits.
NOTE: If you want to delete the pre-dial number you entered, press the
DELETE button until all of the digits are erased.
Answering Calls
1. When the phone rings, pick up the handset and;
press the SPEAKER button on the handset
- OR press the TALK/CALL BACK button.
2. When finished, press SPEAKER or TALK/CALL BACK to hang up.
NOTE: Adjust the handset volume by pressing the CALLER ID-VOLUME
( 6 or 5) button during a call.
Call Timer
After you press the TALK/CALL BACK button on the handset, the built-in call timer shows on
the display and counts the length of time of the call in minutes and seconds.
Auto Standby
If you place the handset in the cradle while the handset is off the hook (during a call),
the call is automatically disconnected.
Ringer HI/LOW/OFF (Shortcut)
There are two ways to set the ringer to HI/LOW/OFF. One is the traditional way as
described in the Programming Functions; Handset Setup; Ringer Volume menus. The
other one is this short cut to ringer menu.
1. Make sure the phone is OFF (not in talk mode).
2. Press the #PAUSE/RINGER button to display 1HI 2LOW 3OFF.
3. Use the touch tone pad on the handset to select 1, 2 or 3, or use the CALLER ID-VOLUME
( 6 or 5) button to scroll to your selection. HI is the default setting.
4. Press #PAUSE/RINGER button again to save and display the new selection for a few
seconds.
Flash/Call Waiting
If you subscribe to the combined Call Waiting Caller ID service from your local telephone
company, you will receive Caller ID information (if available) on Call Waiting calls. During a
phone call, you will hear a beep to indicate another call is waiting on the line and Caller ID
information for the waiting call shows on the handset display.
• To connect to the waiting call, press the FLASH button on the handset, and your
original call is put on hold.
• To switch between the two calls, press the FLASH button.
TIP: Do not press the TALK/CALL BACK button on the handset to activate a
custom calling service, such as call waiting, or call will disconnect.
Last Number Redial
You may redial a number up to 32 digits long. To quickly redial the last number you
dialed:
1. Press the TALK/CALL BACK button.
2. Press the REDIAL button.
-OR3. Press the REDIAL button first, then use the CALLER ID-VOLUME ( 6 or 5) button to
select the desired redial number.
- Press the CALLER ID-VOLUME ( 5) to review the oldest call and scroll toward the
most recent calls (higher numbers).
- Press the CALLER ID-VOLUME ( 6 ) to review the newest call and scroll to older calls
(lower numbers).
NOTE: You may choose from three last dialed numbers.
4. Press the TALK/CALL BACK button. The number dials automatically.
If you get a busy signal and want to keep dialing the number, press the REDIAL button
to quickly redial the number.
Exit
Press the *EXIT button to exit a menu function and return to the standby screen.
Page
Intercom Operation (applicable only with additional handsets)
The intercom feature allows you to have a conversation with another registered
handset without tying up the telephone line, allowing you to still receive incoming calls.
Making an Intercom Call
1. Make sure the handset is OFF (not in talk mode).
2. Press the INTERCOM button on the handset.
3. Use the touch-tone pad to select the handset you want to page.
NOTE: To cancel page, press the INTERCOM button again or the *EXIT
button on the sending handset.
4. Wait for the person at the receiving handset to press the INTERCOM button.
NOTE: If the receiving handset does not answer within two minutes, the
intercom call is automatically canceled. The originating handset displays
NO ANSWER.
5. When finished, press the *EXIT button or INTERCOM button on either handset to
deactivate the intercom.
NOTE: The system is expandable up to 4 handsets (by purchase of optional
Model 28001 handset with recharge cradle). When 4 handsets are
registered, the system can handle 2 separate intercom operations at once,
for example, 1st handset intercoms with 2nd handset while 3rd handset
intercoms with 4th handset.
The page feature helps you locate a misplaced handset. To send and receive pages, all
handsets must be registered. If your handset is not registered, follow the instructions in
the Registration section of this manual.
Receiving an Intercom Call
Handset to Handset Paging (applicable only with additional handsets)
Advanced Intercom Features
1. Make sure the phone is OFF (not in talk mode).
2. Press and release the INTERCOM button on a handset. PAGING EXTENSION? shows
in the display.
3. Use the touch-tone pad to enter the handset number you want to page.
4. To cancel the page, press the *EXIT or INTERCOM button on the originating handset,
or press the TALK/CALL BACK button on the receiving handset.
Paging All Handsets from a Handset (applicable only with additional handsets)
1. Make sure the originating phone is OFF (not in talk mode).
2. Press and release the INTERCOM button on a handset. PAGING EXTENSION? shows
in the display.
3. Use the touch-tone pad to enter the handset number you want to page. (1= to page
Handset 1, 2=to page handset 2, etc., and 5=to page all handsets)
4. To cancel the page, press the *EXIT or INTERCOM button on the receiving handset, or
you may press TALK/CALL BACK on the originating handset.
Paging from the Base/Group Page
Use the base-only to page all registered handsets at the same time.
1. Press the page button on the base. All handsets beep for two minutes, and PAGING
FROM BASE shows on each handset’s display.
2. To cancel the page, press the page button on the base, or press the TALK/CALL BACK
button or the *EXIT button on each handset.
Mute
To have a private, off-line conversation, use the MUTE feature. The party on the
telephone line cannot hear you, but you can hear them.
1. Press the MUTE/PROG button. The handset display shows MUTE ON.
2. Press the MUTE/PROG button to cancel and return to your phone conversation.
Receiver Volume Control
When the handset is ON (in talk mode) you may adjust the receiver volume by pressing
the CALLER ID-VOLUME ( 6 or 5) button. There are four volume levels to choose from.
When the maximum or minimum volume level is reached, the phone beeps twice. VOL
1 is minimum and VOL 4 is maximum.
Do Not Disturb (DND)
DND allows you to mute the ringer on all handsets.
In the standby mode, press the DO NOT DISTURB button on the base. The DND indicator
will light and DO NOT DISTURB shows in handset display. To cancel, press the DO NOT
DISTURB button again.
When you receive an intercom call, your handset beeps. To answer the call press the
INTERCOM button or TALK/CALL BACK button.
Receiving an Incoming Call During an Intercom Call
If you receive a telephone call during an intercom call, the intercom call is immediately
terminated and both handsets ring. Either handset user may press the TALK/CALL BACK
button to answer the call.
Using Intercom with External Telephone Calls
During a telephone call, you may use the intercom/paging function to page another
handset and have an off line, private (two-way) intercom conversation. You may also
have a three-way conversation between the external caller and the handsets, or you
may transfer the external telephone call to another handset.
NOTE: Before you intercom/page another handset, you must decide
whether you want to create a two-way or a three-way conversation.
Two-Way Calling
1. During an external call, press the INTERCOM button, and use the touch-tone pad to
enter the handset number you want to call.
NOTE: The receiving handset presses the INTERCOM button to answer the
intercom call. Both intercom users may speak privately. The external caller
will not hear the intercom conversation.
2. When finished, press the *EXIT button or INTERCOM button to end the intercom call,
return to the talk mode, and resume your original telephone conversation.
Three-Way Calling
1. During an external call, press the INTERCOM button. LINE ON HOLD EXTENSION?
shows in the display.
2. Use the touch-tone pad to select Handset #. You will hear a paging tone and
PAGING shows in the originating handset’s display.
NOTE: PAGING FROM... shows in the display on the receiving handset, and
the receiving handset presses the INTERCOM or TALK/CALL BACK button to
answer the intercom.
3.When the receiving handset connects, press the FORMAT/CONF button on the
originating handset to conference with the receiving handset and the external
caller. CONFERENCE shows in the display on the originating and receiving handsets.
NOTE: A handset can enter conference mode directly by pressing TALK/
CALL BACK on the second handset during a call.
Transferring External Calls to Other Handsets
During an external call, you may transfer the external call to another handset.
1. Press the INTERCOM button on the originating handset to put an external call on
hold, and then page the receiving handset.
2. Use the touch-tone pad on the handset to select Handset #. You will hear a paging
tone. PAGING shows on the originating handset’s display, and PAGING FROM...
shows on the receiving handset’s display.
3. When the receiving handset connects, press the TALK/CALL BACK button on the
originating handset to transfer the call.
-OR4. Press the TALK/CALL BACK button on the originating handset to transfer the call. If
the receiving handset does not answer within 30 seconds, the originating handset
rings back and displays CALLBACK. If the originating handset does not answer
within 20 seconds, the call is automatically dropped.
Caller ID (CID)
IMPORTANT: In order to use this unit’s Caller ID features, you must
subscribe to either the standard Name/Number Caller ID Service or Call
Waiting Caller ID Service. To know who is calling while you are on the
phone, you must subscribe to Call Waiting Caller ID Service.
This unit receives and displays information transmitted by your local phone company.
This information can include the phone number, date, and time; or the name, phone
number, date, and time.
Time call received
Date call received
Caller’s phone number
Number of new calls received
Caller’s name
Call Waiting Caller ID
Provided you subscribe to Call Waiting Caller ID service from your phone company;
if you receive an incoming call and you are using the GE multi handset system, a beep
indicates the presence of a Call Waiting call on the line. The Call Waiting Caller ID
information will be displayed and stored in the history of all handsets in the system.
• When you hear the call waiting beep in the handset receiver, press the FLASH/
answerer button to put the current call on hold and answer the incoming call.
Press FLASH/ answerer again to return to the original call.
Receiving CID Records
When you receive a call, the Caller ID information is transmitted between the first and
second ring. The Caller ID information appears on the display while the phone rings,
giving you a chance to monitor the information and decide whether or not to answer
the call.
Storing CID Records (In CID Memory)
If you are not at home or cannot answer, your telephone’s Caller ID memory stores the
data for the 40 most recent calls you received so you can see who called while you
were unavailable. When the 41st call is received, the oldest Caller ID record (1st call) is
automatically deleted.
You may review the stored information at any time. Calls received since your last
review show as NEW in the display. Calls that have not been previously reviewed but
were received from the same number more than once show as REPT in the display.
Reviewing CID Records
As calls are received and stored, the display is updated to let you know how many calls
have been received. To scroll CID records:
1. Make sure the phone is OFF (not in talk mode).
2. Press the CALLER ID-VOLUME ( 6 ) button to review the newest CID record.
3. Press the CALLER ID-VOLUME ( 5 ) button to review the oldest CID record first.
Dialing a CID Number
1. Make sure the phone is OFF (not in TALK mode).
2. Use the CALLER ID-VOLUME ( 6 or 5) button to display the desired record.
3. Press the TALK/CALL BACK or SPEAKER button. The number dials automatically.
NOTE: Depending on (a) how the incoming caller’s phone number is
formatted when it is received, and (b) whether or not you previously preprogrammed your local area code into the set up menu, you may need to
adjust the format of the incoming caller’s stored phone number before
making the call, press the FORMAT/CONF button to adjust the number, and
try again.
Available formats include:
Number of digits Eleven digits
Explanation Example
long distance code “1 ”
+3-digit area code
+7-digit telephone number.
1-317-888-8888
Ten digits
3-digit area code +
7-digit telephone number.
317-888-8888
Seven digits
7-digit telephone number.
888-8888
Storing CID Records in Internal Memory
You may also store CID information in the phone’s internal memory.
NOTE: It is important that you format CID records correctly BEFORE
storing in internal memory as you cannot reformat CID records
stored in memory.
1. Make sure the phone is OFF (not in talk mode).
2. Use the CALLER ID-VOLUME ( 6 or 5) button to scroll to the desired CID record.
3. Press the Memory button to display SELECT MEMORY 01-50.
4. Use the touch-tone pad to enter a memory location to store the number in that
memory location. You will hear a confirmation tone.
NOTE: If the memory location is occupied, REPLACE MEMO? is displayed, and
you must confirm replacement by pressing the MEMORY button.
NOTE: Press the *EXIT button once to keep the previous setting (making no
changes) and return to the menu.
NOTE: If the selected CID record contains any information that is nonnumeric, the unit will not allow this record to transfer to the internal user
memory. The handset will display UNABLE TO STORE.
To Replace a Stored CID Record
1. Repeat steps 1 through 3 in Storing CID Records in Internal Memory. After you enter
the memory location, REPLACE MEMO? shows in the display.
2. Press the Memory button again, and the new CID record replaces the old memory in
that location. You will hear a confirmation tone.
Deleting a CID Record
1. Make sure the phone is OFF (not in TALK mode).
2. Use the CALLER ID-VOLUME ( 6 or 5) button to display the CID record you want to
delete.
3. Press the DELETE button. The display shows DELETE CALL ID?
4. Press the DELETE button to erase the record showing in the display. The display
shows DELETED.
NOTE: Press the *EXIT button to return to the standby mode.
Deleting All CID Records
1. Make sure the phone is OFF (not in TALK mode).
2. Use the CALLER ID-VOLUME ( 6 or 5) button to display any Caller ID record.
3. Press and hold the DELETE button until DELETE ALL? shows in the display.
4. Press DELETE button to erase all of the current CID records. The display shows
DELETED followed by NO CALLS.
NOTE: Press the *EXIT button to return to the standby mode.
Memory
Each handset can store up to fifty 20-digit numbers with up to 15-character names in
memory for quick dialing. This memory feature is in addition to the CID memory log,
which stores up to 40 CID records in each handset.
Storing a Name and Number in Memory
1. Make sure the phone is OFF (not in talk mode).
2. Press the MEMORY button to display SELECT MEMORY 01-50.
3. Press the desired memory location button (01 through 50) or use the CALLER IDVOLUME ( 6 or 5) button to scroll to desired the memory location.
NOTE: If the memory location is occupied, the memory location number and
stored name and telephone number shows in the display. If the memory
location is empty, EMPTY shows in the display.
4. Press the MEMORY button. The display shows ENTER NAME.
5. Use the touch-tone pad to enter a name (up to 15 characters). More than one letter
is stored in each of the number keys. For example, to enter Bill Smith, press the 2 key
twice for the letter B. Press the 4 key 3 times for the letter I. Press the 5 key 3 times
for the letter L. Press the 5 key 3 times for the second letter L, and press the 1 key to
insert a space between the first and last name. Press the 7 key 4 times for the letter
S; press the 6 key once for the letter M; press the 4 key 3 times for the letter I; press
the 8 key for the letter T; press the 4 key twice for the letter H.
NOTE: If you make a mistake press the DELETE button to backspace and
erase the wrong character(s) or number(s).
6. Press the MEMORY button to confirm and save the record. The display shows ENTER
TEL NUMBR.
7. Use the touch-tone pad to enter the telephone number (up to 20 digits, including
pauses (press #PAUSE button), and press the MEMORY button again to save the
record. The unit beeps to confirm.
NOTE: The system treats PAUSES as delays or spaces in the dialing
sequence.
8. To enter another name and number in a different memory location, return to step 2
and repeat the process.
Storing the Last Number Dialed
You may transfer all three redial numbers into internal user memory.
1. Make sure the phone in OFF (not in TALK mode).
2. Press REDIAL button to display the most recent redial number.
3. Use the CALLER ID-VOLUME ( 6 or 5) button to scroll to desired redial number.
4. Press MEMORY button to display SELECT MEMORY 01 - 50.
5. Use touch-tone pad to enter two digit desired memory location (01 through 50).
Display will show ENTER NAME.
6.Follow step 5 in the “Storing a Name and Number in Memory” section to enter
name.
NOTE: If the memory location is occupied, REPLACE MEMO? is displayed,
and you must confirm replacement by pressing the MEMORY button.
7. Press MEMORY button to save.
8. To enter another name and number in a different memory location, return to step 2
and repeat the process.
NOTE: If the redial number has more than 20 digits, it cannot be stored in
memory.
Inserting a Pause in the Dialing Sequence (of a Stored
Number)
Press the #PAUSE/RINGER button on the handset’s touch-tone pad to insert a delay in
dialing sequence when a pause is needed to wait for a dial tone (for example, after you
dial 9 for an outside line, or to wait for a computer access tone.) Each pause counts as
one digit in the dialing sequence.
Reviewing Records Stored in Memory
1. Make sure the phone is OFF (not in talk mode).
2. Press the MEMORY button to display SELECT MEMORY 01-50.
3. Press the CALLER ID-VOLUME ( 6 or 5) buttons to scroll the records, or use the
handset’s touch-tone pad to enter the memory location number.
Changing Records Stored in Memory
Follow the procedure for Storing Names and Numbers in Memory, except replace a
stored telephone number with a new one.
Deleting Records Stored in Memory
1. Make sure the phone is OFF (not in talk mode).
2. Press the MEMORY button to display SELECT MEMORY 01-50.
3. Press the CALLER ID-VOLUME ( 6 or 5) button to scroll to the record you want to
delete or use the touch-tone pad to enter the desired memory location.
4.Press the DELETE button to mark the record for deletion. The display shows DELETE?
5. Press the DELETE button to delete the record. DELETED shows in the display.
NOTE: If you don’t want to change or delete a record, simply press the *EXIT
button, or wait for one minute to exit the review mode automatically.
Dialing a Number from Memory
1. Make sure the phone is ON (in talk mode) by pressing the TALK/CALL BACK or
SPEAKER button.
2. Press the MEMORY button to display MEMO # - -.
3. Use the touch tone pad to enter the memory location number. The number dials
automatically.
-OR1. Make sure the phone is OFF (not in talk mode).
2. Press the MEMORY button to display SELECT MEMORY 01-50.
3. Press the memory location for the phone number you want to dial, or use the
CALLER ID-VOLUME ( 6 or 5) button to scroll to the number you want to dial.
4. Press the TALK/CALL BACK or SPEAKER button. The number dials automatically.
Chain Dialing from Memory
Use this feature to make calls from records stored in memory which require a sequence
of numbers, such as a calling card number used for a frequently called long distance
number. The following example shows how you can store each part of the dialing
sequence and use chain dialing to make a call through a long distance service:
The Number For Memory Location
Long Distance Access Number
7
Authorization Code
8
Frequently called long distance number
9
1. Make sure the phone is ON (in talk mode) by pressing the TALK/CALL BACK or
SPEAKER button.
2. Press the MEMORY button, and then press 07.
3. When you hear the access tone, press the MEMORY button, and then press 08.
4. At the next access tone, press the MEMORY button and then 09.
Answering System Operation
This section discusses the buttons and features on the answering system.
Message Counter
The message counter gives you a numeric display of how many messages you have.
See below for the details.
Messages Playback
The message counter and the base mailbox button/indicators (PLAY/STOP 1, 2 or 3) let
you know when you have message(s) or new message(s). To play the messages, press
the corresponding PLAY/STOP 1, 2 or 3 button.
While a message is playing, you may do the following:
c) Message counter has bars ( - - ) - Answerer is off.
• Press the corresponding PLAY/STOP 1, 2, or 3 button to stop the message
playback.
• Press and release the REV button to restart the current message.
• Press and release the REV button twice to go to the previous message.
• Press and release the SKIP button to go to the next message.
d) Message counter has an “F“ flashing on the display - Memory is full.
• Press the DELETE button to erase the current message.
a) Message counter has a number displayed without flashing - No new messages.
Shows total number of old messages.
b) Message counter has a flashing number displayed - There are new messages.
Shows total number of old and new messages.
e) Message counter has a “CL” flashing on the display - Clock is not set since power up
or after power failure.
f) Message counter has six horizontal bars flashing on the display - MEMO recording.
Memory Full
When the answering system memory is full, the system answers after 10 rings. You
should erase some messages so the answering system may record new messages.
Remote Access
You may access the answering system with the cordless handset or from any tone-dial
compatible telephone.
Cordless Handset
Use the corresponding handset keys just like you would use the base buttons (see
“Answering System Setup”). The button functions are located on the handset above
each number key. For example, to play messages:
• Press the FLASH/answerer button. The display shows ANSWERER REMOTE ACCESS.
• Press 2 (PLAY/STOP) followed by the mailbox number to play the message in that
mailbox. For example, press 2 and 3 to play the message in mailbox 3.
• When you are finished listening to your messages, press the FLASH/answerer button
again.
Screening Calls from the Handset
Use the handset to screen calls even when you can’t hear the answering system.
g) Message counter has a “AN“ flashing on the display - Answering incoming calls and
recording an incoming call.
Erasing Messages
When the answering system picks up:
You may erase messages in the following three ways:
1. Press the FLASH/answerer button to access the answering system.
h) Message counter has “LA” - The answering system is being accessed remotely.
To erase a message while it is playing
2. Listen as the caller leaves a message.
i) Message counter has a “A1“ or “A2“ on the display - Announcement 1 or
Announcement 2 is selected as an current outgoing announcement during
Announcement selection and announcement recording/playing.
1. Press and release the respective mailbox button (PLAY/STOP 1 or PLAY/STOP 2 or
PLAY/STOP 3)
3. Press the TALK/CALL BACK or SPEAKER buttons to speak to the person or press the
FLASH/answerer button to stop screening the call.
NOTE: Programming for Remote Access feature, can ONLY be done with
the 28031 handset and 28011 optional handset, this function cannot be
programmed using the optional 28001 handset.
j) Message counter has “En“ on the display - English is selected as the current voice
prompt during language selection.
k) Message counter has “Fr“ on the display - French is selected as the current voice
prompt during language selection.
l) Message counter has “SP“ on the display - Spanish is selected as the current voice
prompt during language selection.
NOTE: While the messages are playing, the message counter will display
the messages in the order they were received.
NOTE: The maximum recording time for each message is 3 minutes and the
total recording time of this unit is 20 minutes.
Leaving a Message
After the answering system picks up the call, the caller can enter the mailbox number
desired (1, 2 or 3) either during the outgoing announcement or within the 2 seconds
after the end of it, and then leave a message in that specific mailbox.
If there is no entry of mailbox number during that period, then your message will be left
in the default mailbox 1.
Screening Calls from the Base
1. When the answering system answers the call, listen while the caller leaves a
message (to determine who is calling).
2. To speak to the caller, pick up the handset, and press the TALK/CALL BACK or
SPEAKER button.
The answering system automatically stops recording when you activate the handset or
pick up an extension phone.
TIP: Make sure the volume on the base is set loud enough to hear your
incoming calls.
Mailbox Indicator
The mailbox button/indicators inform you of messages for each individual mailbox and
whether they are new or old.
Mailbox button/indicator is on; stored messages.
Mailbox button/indicator is off; no messages.
Mailbox button/indicator is flashing; new messages.
2. Press the REV and SKIP buttons to select and play the message you want to erase.
3. Press the DELETE button, the current message is erased, and the next message
plays.
To erase all previously played Messages in a mailbox
1. Make sure the phone is OFF (not in talk mode)
2. Press the DELETE button, the answerer will announce “TO ERASE MESSAGES,
PRESS MAILBOX”.
3. Press the mailbox button (PLAY/STOP 1 or PLAY/STOP 2 or PLAY/STOP 3).
4. The answerer will announce “ALL OLD MESSAGES ERASED MAILBOX X ".
To erase a message from the handset :
1. Press the FLASH/answerer button on the handset
2. Press the PLAY/STOP (key 2) followed by the mailbox number on the handset (eg. Press key
2 and then key 3 to play messages in mailbox in mailbox 3)
3. Press the erase (key 0) on the handset to erase a message during playback.
NOTE: Erased messages cannot be restored.
Leaving a Memo
Use the memo feature to leave a message.
1. Press the memo button and it will announce “TO RECORD, PRESS AND HOLD
MAILBOX”
2. Press and hold the PLAY/STOP 1, 2, or 3 button. You must hold the button until you
finish recording the memo.
3. Begin speaking after it announces “RECORD MESSAGE”.
4. Release the mailbox button when finished.
Accessing the Answering System from Another Location
You can access your answering system from any touch-tone phone by entering your
3-digit security code during the playing of outgoing announcement or after you hear
the outgoing announcement.
1. Dial the telephone number to which the answering system is connected.
2. Enter the security code during the outgoing announcement or after you hear the tone.
3. Follow the voice menu to use the answering system’s remote functions.
The remote feature lets you perform the following functions:
To
Press this button
Review message Play back messages Select mailbox
Stop message playback Erase message Skip message Turn off/on answerer Review voice menu options 1
2
1 or 2 or 3
2
0 (during message playback)
3
4
7
Memory Full
When answering system memory is full, the system answers after 10 rings, beeps and
waits for you to enter the 3-digit security code. If you don’t enter the security code
within 8 seconds, the phone hangs up.
You should erase some messages so the answering system can record new messages.
NOTE: The unit also answers after the 10th ring if it is turned off. To access
the answering system, enter your 3-digit security code.
Connecting the Belt Clip
1. To attach the belt clip, insert the sides of the belt clip into the slots on each side of
the handset.
2. Snap the ends of the belt clip into place.
Connecting an Optional Headset to the Handset
Each handset can be used with an optional headset hands free operation.
1.Connect the headset to the headset jack on the side of the handset. The handset
receiver and microphone are disabled when the headset is connected.
2. Adjust the headset to rest comfortably on top of your head and over your ear. Move
the microphone to approximately two to three inches from your mouth.
3. Press the TALK/CALL BACK button to answer a call or make calls using the headset.
4. To return to normal operation, unplug the headset from the jack.
Changing the Battery
1. Make sure the telephone is OFF (not in TALK mode) before you replace the battery.
2. Remove the battery compartment door.
3. Disconnect the cord attached to the battery pack and remove the battery pack from
the handset.
4. Insert the new battery pack and connect the cord to the jack inside the battery
compartment.
5. Put the battery compartment door back on.
6. Place handset in the base or handset charge cradle to charge. Allow the handset
battery to properly charge (for 16 hours) prior to first use or when you install a
new battery pack. If you do not properly charge the phone, battery performance
will be compromised.
Battery Safety Precautions
• Do not burn, disassemble, mutilate, or puncture. Like other batteries of this type,
toxic materials could be released which can cause injury.
• To reduce the risk of fire or personal injury, use only the Nickel-metal Hydride
battery listed in the User’s Guide.
• Keep batteries out of the reach of children.
• Remove batteries if storing over 30 days.
NOTE: The RBRC seal on the battery used in your Thomson Inc. product
indicates that we are participating in a program to collect and recycle the
rechargeable battery (or batteries).
For more information go to the RBRC web site at www.rbrc.org
or call 1-800-8-BATTERY or contact a local recycling center.
Answering System Display Messages
The following messages shows the status of the phone, provides Caller ID information,
or helps you set up and use your phone.
The following messages show the status of the answering system or help you set up
and use the system.
0-59
Indicates the total number of messages.
CL (blinking)
The voice time/day stamp needs to be set.
- -
Answering system is turned off.
An (blinking)
The system is answering a call.
BLOCKED NUMBER
Indicates the person is calling from a number which is blocked
from transmission.
CHARGING...
Indicates the handset needs to charge for a period of time
before it can resume normal function.
DELETE ALL?
Prompt asking if you want to erase all CID records.
DELETE CALL ID?
Prompt asking if you want to erase the CID record showing on
the display.
F (blinking)
Answering system memory is full.
DELETE?
Prompt asking if you want to erase one of the 50 records
stored in the phone’s memory.
Six bars (blinking)
The system is recording a memo or an announcement.
LA (Line Access)
External line remote answering system.
DUPLICATE NUMBER Under VIP melody feature, if the desired number/record was
selected in any one of TEN VIP melody records before,
DUPLICATE NUMBER shows in the display.
Meaning
A long warbling tone (with ringer on)
Signals an incoming call
END OF LIST
Indicates that there is no additional information in CID
memory.
Three short beeps (several times)
Page signal
ENTER NAME
One beep every 7 seconds
Low battery warning
Prompt telling you to enter a name in one of the 50 memory
locations.
Troubleshooting Guide
ENTER TEL NUMBR
Prompt telling you to enter a telephone number in one of the
50 memory locations.
Telephone Solutions
NEW
Indicates call or calls which have not been reviewed.
HANDSET NAME Prompt telling you to enter the user name for the registered
handset.
HANDSET NEEDS
REGISTRATION
Indicates you must register a non-registered handset prior to
use.
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•
INCOMPLETE DATA
Caller information is interrupted during transmission or the
phone line is excessively noisy.
LINE IN USE Displays on handset while the line is in use.
LONG DISTANCE
Indicates CID record is from a long distance call.
LOW BATTERY
Indicates the battery needs to be charged.
NEW CALL XX
XX represents the number of new CID records not reviewed.
NO BATTERY
Indicates the battery is not properly installed in the handset,
or the battery pack is not properly connected to the jack inside
the battery compartment.
NO CALLS
Indicates there are no CID records in memory.
NO DATA
Indicates no CID information was received , you are not
subscribed to CID service, or CID service is not working.
NO USER MEMORY
Indicates the memory location contains no user memories and
the user is trying to mark a specific user record for VIP MELODY.
OUT OF RANGE
May indicate handset is too far away from the base or that
the power has been interrupted. Move closer and
check connections.
PAGING or PAGING FROM
Someone pressed the PAGE button on the base or INTERCOM
button on the handset
REPT
Indicates a repeat call message. Indicates a new call from the
same number was received more than once.
SEARCHING
Indicates handset is searching for the base.
SPKR
Indicates the handset is in speakerphone mode.
UNKNOWN CALLER/ Indicates incoming call is from an area not serviced by CID or
NAME/NUMBER
the CID information was not sent.
No Display
• Charge the battery (for 16 hours). Or replace the battery.
• Make sure the unit is connected to a non-switched electrical outlet. Disconnect the
power adaptor from the base and reconnect it.
Caller ID Error Message
• The unit displays this message if it detects anything other than valid Caller ID
information during the silent period after the first ring. This message indicates the
presence of noise on the line.
No Caller ID
• You must be subscribed to the standard Name/Number Caller ID service from your
local telephone company to receive CID information.
Causes of Poor Reception
Service
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Thomson Digital Technologies Ltd., warrants to the purchaser or gift recipient that
if any manufacturing defect becomes apparent in this product within 1 year from
the original date of purchase, it will be replaced free of charge, including return
transportation.
This warranty does not include damage to the product resulting from accidents, misuse
or leaking batteries.
Should your product not perform properly during the warranty period, either:
1. Return it to the selling dealer with proof of purchase for replacement,
OR
2. Remove the batteries (where applicable), and pack product complete with
accessories in the original carton (or equivalent).
— Mail prepaid (with proof of purchase) and insured to:
Thomson Digital Technologies Ltd.
6200 Edwards Boulevard
Mississauga, Ontario
Canada L5T 2V7
The provisions of this written warranty are in addition to and not a modification of or
subtraction from the statutory warranties and other rights and remedies contained
in any applicable legislation, and to the extent that any such provisions purport to
disclaim, exclude or limit any such statutory warranties and other rights and remedies,
such provisions shall be deemed to be amended to the extent necessary to comply
therewith.
Aluminum siding.
Foil backing on insulation.
Heating ducts and other metal construction that can shield radio signals.
You ’re too close to appliances such as microwaves, stoves, computers, etc.
Atmospheric conditions, such as strong storms.
Base is installed in the basement or lower floor of the house.
Base is plugged into AC outlet with other electronic devices.
Baby monitor is using the same frequency.
Handset battery is low.
You’re out of range of the base.
Battery
Handset Sound Signals
Signal
Caller ID Solutions
No dial tone
Check or repeat installation steps:
Make sure the base power cord is connected to a working electrical outlet.
Make sure the telephone line cord is connected to the base and the wall jack.
Connect another phone to the same jack. If it doesn’t work, the problem might be
your wiring or local service.
• The handset may be out of range of the base. Move closer to the base.
• Make sure the battery is properly charged (for 16 hours).
• Make sure the battery pack (in the handset) is properly installed.
• The handset should beep when you press the TALK/CALL BACK button, and the
charge indicator on the base should be lit when the handset rests in the cradle. If
not, the battery may need to be charged.
• Place handset in charge cradle for at least 20 seconds to reset the unit.
Handset does not ring
• Make sure the handset ringer software switch is set to on.
• The handset may be out of range of the base. Move closer to the base.
• You may have too many extension phones on your line. Try unplugging some
extensions.
• Check for a dial tone.
You experience static, noise, or fading in and out
• The handset may be out of range of the base. Move closer to base.
• Make sure base is not plugged into an electrical outlet with another household
appliance. If necessary, relocate the base.
• Charge the battery (for 16 hours).
Unit beeps
• Clean the charging contacts on the cordless handset and base charge cradle with a
soft cloth or an eraser.
• See solutions for “No dial tone ” on previous page.
• Replace the battery.
Memory dialing doesn’t work
• Did you program the memory location keys correctly?
• Did you follow proper dialing sequence?
Unit locks up and no communication between the base and cordless handset
• Unplug the power adaptor from the electrical outlet and the back of the base.
Remove the handset battery. Wait for 30 seconds and plug the power adaptor back
into the base and electrical outlet. Reconnect the battery and charge for 16 hours.
If you experience any of the following problems, even after recharging the battery, you
may need to replace the battery pack:
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Short talk time
Poor sound quality
Limited range
Charge indicator fails to turn on
General Product Care
To keep your unit working and looking good, follow these guidelines:
• Avoid dropping the handset, as well as other rough treatment to the phone.
• Clean the phone with a soft cloth.
• Never use strong cleaning agents, paint thinner, abrasive powder, alcohol, or other
chemical products to clean the unit. Doing so will damage the finish.
• Retain the original packaging in case you need to ship the phone at a later date.
• Periodically clean the charge contacts on the handset and base with a clean pencil
eraser.
Accessory Information
DESCRIPTION
Handset Replacement Battery
MODEL NO.
5-2660
AC Power adaptor
5-2760
Belt Clip
5-2703
Headset
5-2425
Handset charge cradle 5-2758
To order, call the nearest distributor for your area;
Ontario: (905) 624-8516
Manitoba: (204) 783-2088
British Columbia: (604) 438-8001 Quebec: (514) 352-9071
A shipping and handling fee will be charged upon ordering.
It is required by law to collect appropriate sales tax for each individual state,
country, and locality to which the merchandise is being sent. Items are subject to
availability.
If you are unable to find a qualified servicer for out of warranty service, you may
write to:
Thomson Digital Technologies Ltd.
c/o Thomson Inc.
P.O. Box 0944
Indianapolis, Indiana, U.S.A., 46206-0944
Attach your sales receipt to this booklet for future reference. This information
is required if service is needed during the warranty period.
Answering System Solutions
PURCHASE DATE ______________________________________________________
Can’t hear messages, beep, etc.
NAME OF STORE _________________________________________________________
• Adjust speaker volume.
Time/Day setting stuck at 12 a.m Mon.
• Set the time clock.
Answers on 10th ring
• Make sure answering system is turned on.
• Answering system memory may be full. Erase some messages.
Incoming messages are incomplete
• An extension phone may have been lifted as a message is received.
• Answering system memory is full. Erase some messages.
• You may have accidently pressed the PLAY/STOP button during playback and
stopped the message.
Won’t respond to remote commands
• You must use a tone-dial phone. This phone does not support pulse (rotary) dialing.
• Make sure to enter the correct security code.
• Did unit hang up? If you take no action for a period of time,
it automatically hangs up.
Instructions For Optional/Additional
Handset(s)
This phone is EXPANDABLE up to a total of 4 handsets (by additional purchase of the
optional Model 28001 handset with charge cradle).
IMPORTANT: If you have purchased an extra handset apart from your
original purchased unit you may find a detailed description of its
functions in the User’s Guide provided with your original purchased
unit.
If you have purchased an extra handset that is not of the same type as your
original handset you may still use the original User’s Guide to help explain
the new handsets basic functions and options.
Parts Checklist
Make sure your package includes the items shown here.
G
PRO
CAUTION: To reduce the risk of fire or personal injury, use only the
Thomson Inc. approved model 5-2660 Nickel-metal Hydride battery
(Ni-MH), which is compatible with this unit.
Display Messages
ABC
Charge
Cradle
Handset
battery pack
Battery
compartment
cover
DEF
GHI
JKL
MNO
PQRS
TUV
WXYZ
EXIT
OPER
PAUSE
RI N G E
R
Belt clip and Optional Headset
Belt
clip
Handset
Installing the Handset Battery
NOTE: You must connect the handset battery before use.
CAUTION: To reduce the risk of fire or personal injury, use only the
Thomson Inc. approved model 5-2660 Nickel-metal Hydride battery
(Ni-MH), which is compatible with this unit.
1. Locate battery and battery door which are packaged together inside a plastic bag
and are separate from the handset.
2. Locate the battery compartment on the back of the handset.
3. Plug the battery pack cord into the jack inside the compartment.
NOTE: To ensure proper battery installation, the connector is keyed and can
be inserted only one way.
4. Insert the battery pack.
5. Close the battery compartment by pushing the door up until it snaps into place.
Extra Charging Cradle
CHARGE
(indicator)
1. Plug the AC power converter of the extra charging cradle into the electrical outlet.
2. Place the handset in the extra charging cradle. The charge indicator turns on,
verifying the battery is charging.
3. Allow the phone to charge for 16 hours.
Registration
YOU MUST REGISTER THE HANDSET TO THE MAIN BASE BEFORE USE!
After the optional handset has charged for 16 hours on the extra charger, HANDSET NEEDS
REGISTRATION shows in the display.
1. Press the MUTE/PROG button. HOLD BASE PAGE WAIT FOR BEEP shows in the
display.
(Your handset should be held near the base during registration process.)
2. Press and hold the page button on the base unit until you hear a long tone at the
handset. HANDSET X REGISTERED shows in the handset display, where X is the
handset number. You may now rename your handset.