Multimedia
User Guide
© Copyright 2009 Hewlett-Packard
Development Company, L.P.
Windows is a U.S. registered trademark of
Microsoft Corporation.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Second Edition: August 2009
First Edition: August 2009
Document Part Number: 539210-002
Product notice
This user guide describes features that are
common to most models. Some features
may not be available on your computer.
Table of contents
1 Multimedia features
Identifying your multimedia components .............................................................................................. 2
Adjusting the volume ............................................................................................................................ 3
Using the media activity functions ........................................................................................................ 4
Using the media activity hotkeys ......................................................................................... 4
2 Multimedia software
Using DVD Play software ..................................................................................................................... 5
Using other preinstalled multimedia software ....................................................................................... 5
Installing multimedia software from a disc ............................................................................................ 5
3 Audio
Connecting external audio devices ...................................................................................................... 7
Checking your audio functions ............................................................................................................. 7
4 Video
Connecting an external monitor or projector ........................................................................................ 8
Connecting an HDMI device (select models only) ................................................................................ 9
Configuring audio for HDMI (select models only) .............................................................. 10
5 Optical drive
Identifying the installed optical drive ................................................................................................... 11
Using optical discs .............................................................................................................................. 12
Selecting the right disc ....................................................................................................................... 13
CD-R discs ......................................................................................................................... 13
CD-RW discs ..................................................................................................................... 13
DVD±R discs ..................................................................................................................... 13
DVD±RW discs .................................................................................................................. 13
LightScribe DVD+R discs .................................................................................................. 14
Blu-ray Disc (BD) ............................................................................................................... 14
Playing music ..................................................................................................................................... 14
Watching a movie ............................................................................................................................... 15
Changing DVD region settings ........................................................................................................... 16
Creating or “burning” a CD or DVD .................................................................................................... 17
Removing a CD, DVD, or BD ............................................................................................................. 18
6 Webcam (select models only)
Webcam tips ....................................................................................................................................... 20
iii
Adjusting webcam properties ............................................................................................................. 20
7 Troubleshooting
The optical disc tray does not open for removal of a CD, DVD, or BD ............................................... 21
The computer does not detect the optical drive ................................................................................. 22
A disc does not play ........................................................................................................................... 22
A disc does not play automatically ..................................................................................................... 23
A DVD movie stops, skips, or plays erratically ................................................................................... 23
A DVD movie is not visible on an external display ............................................................................. 24
The process of burning a disc does not begin, or it stops before completion .................................... 24
A DVD playing in Windows Media Player produces no sound or display ........................................... 24
A device driver must be reinstalled .................................................................................................... 25
Obtaining the latest HP device drivers ............................................................................... 25
Obtaining the latest Windows device drivers ..................................................................... 26
Index ................................................................................................................................................................... 27
iv
1
Multimedia features
Your computer includes multimedia features that allow you to listen to music, watch movies, and view
pictures. Your computer may include the following multimedia components:
●
Optical drive for playing audio and video discs
●
Integrated speakers for listening to music
●
Integrated microphone for recording your own audio
●
Integrated webcam that allows you to record audio and video
●
Preinstalled multimedia software that allows you to play and manage your music, movies, and
pictures
●
Multimedia hotkeys that provide fast access to multimedia tasks
NOTE:
Your computer may not include all of the components listed.
The following sections explain how to identify and use the multimedia components included with your
computer.
1
Identifying your multimedia components
The following illustration and table describe the multimedia features of the computer.
NOTE:
Your computer may look slightly different from the illustration in this section.
Component
Description
(1)
Webcam light (select models only)
Turns on when video software accesses the webcam.
(2)
Webcam (select models only)
Records audio and video and captures still photographs.
(3)
Internal microphone
Records sound.
(4)
Speakers (2)
Produce sound.
(5)
Audio-out (headphone) jack
Produces sound when connected to optional powered stereo
speakers, headphones, earbuds, a headset, or television audio.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For
additional safety information, refer to the Regulatory, Safety and
Environmental Notices.
NOTE: When a device is connected to the headphone jack, the
computer speakers are disabled.
(6)
2
Audio-in (microphone) jack
Chapter 1 Multimedia features
Connects an optional computer headset microphone, stereo array
microphone, or monaural microphone.
Adjusting the volume
You can adjust the volume using the following controls:
●
●
Hotkeys:
◦
To mute or restore speaker sound, press fn+asterisk.
◦
To decrease speaker sound, press fn+minus sign. Hold down the hotkey to decrease speaker
sound incrementally.
◦
To increase speaker sound, press fn+plus sign. Hold down the hotkey to increase speaker
sound incrementally.
Windows® volume control:
a.
Click the Speakers icon in the notification area, at the far right of the taskbar.
b.
Increase or decrease the volume by moving the slider up or down. Click the Mute
Speakers icon to mute the volume.
– or –
a.
Right-click the Speakers icon in the notification area, and then click Open Volume Mixer.
b.
In the Speakers column, increase or decrease the volume by moving the slider up or down.
You can also mute the volume by clicking the Mute Speakers icon.
If the Speakers icon is not displayed in the notification area, follow these steps to add it:
●
a.
Right-click the Show hidden icons icon (the arrow at the left side of the notification area).
b.
Click Customize notification icons.
c.
Under Behaviors, select Show icon and notifications for the Volume icon.
d.
Click OK.
Program volume control:
Volume can also be adjusted within some programs.
Adjusting the volume
3
Using the media activity functions
The media activity hotkeys control the play of an audio CD, DVD, or BD (Blu-ray Disc) in the optical
drive.
Using the media activity hotkeys
A media activity hotkey is a combination of the fn key (1) and a function key (2).
4
●
When an audio CD, DVD, or BD is not playing, press fn+f9 (3) to play the disc.
●
When an audio CD, DVD, or BD is playing, use the following hotkeys:
◦
To pause or resume playing the disc, press fn+f9 (3).
◦
To stop the disc, press fn+f10 (4).
◦
To play the previous track of an audio CD or the previous chapter of a DVD or BD, press fn
+f11 (5).
◦
To play the next track of an audio CD or the next chapter of a DVD or BD, press fn+f12 (6).
Chapter 1 Multimedia features
2
Multimedia software
Your computer includes preinstalled multimedia software that allows you to play music, watch movies,
and view pictures. The following sections provide details about HP DVD Play and other preinstalled
multimedia software.
Using DVD Play software
DVD Play turns your computer into a mobile entertainment center. With DVD Play, you can enjoy music
and DVD movies.
To start DVD Play, select Start > All Programs > DVD Play.
For information on using DVD Play, refer to the software Help.
Using other preinstalled multimedia software
To locate other preinstalled multimedia software:
▲
Select Start > All Programs, and then open the multimedia program you want to use. For example,
if you want to use Windows Media Player to play an audio CD, click Windows Media Player.
NOTE:
Some programs may be located in subfolders.
Installing multimedia software from a disc
To install any multimedia software from a CD or DVD, follow these steps:
1.
Insert the disc into the optical drive.
2.
When the installation wizard opens, follow the on-screen instructions.
3.
Restart the computer if you are prompted to do so.
NOTE: For details about using software included with the computer, refer to the software
manufacturer’s instructions, which may be provided on disc, in the software Help, or on the
manufacturer's Web site.
Using DVD Play software
5
3
Audio
Your computer enables you to use a variety of audio features:
6
●
Play music using your computer speakers and/or connected external speakers
●
Record sound using the internal microphone or connect an external microphone
●
Download music from the Internet
●
Create multimedia presentations using audio and images
●
Transmit sound and images with instant messaging programs
●
Stream radio programs (select models only) or receive FM radio signals
●
Create or “burn” audio CDs
Chapter 3 Audio
Connecting external audio devices
WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety and
Environmental Notices.
To connect external devices such as external speakers, headphone, or a microphone, refer to the
information provided with the device. For best results, remember the following tips:
●
Be sure that the device cable is securely connected to the correct jack on your computer. (Cable
connectors are normally color-coded to match the corresponding jacks on the computer.)
●
Be sure that you install any drivers required by the external device.
NOTE: A driver is a required program that acts like a translator between the device and the
programs that use the device.
Checking your audio functions
To check the system sound on your computer, follow these steps:
1.
Select Start > Control Panel.
2.
Click Hardware and Sound.
3.
Click Sound.
4.
When the Sound window opens, click the Sounds tab. Under Program Events, select any sound
event, such as a beep or alarm, and click the Test button.
You should hear sound through the speakers or through connected headphones.
To check the record functions of the computer, follow these steps:
1.
Select Start > All Programs > Accessories > Sound Recorder.
2.
Click Start Recording and speak into the microphone. Save the file to your desktop.
3.
Open Windows Media Player or DVD Play and play back the sound.
NOTE: For best results when recording, speak directly into the microphone and record sound in a
setting free of background noise.
To confirm or change the audio settings on your computer, select Start > Control Panel > Hardware
and Sound > Sound.
Connecting external audio devices
7
4
Video
Your computer enables you to use a variety of video features:
●
Watch movies
●
Play games over the Internet
●
Edit pictures and video to create presentations
●
Connect external video devices
Connecting an external monitor or projector
The external monitor port connects an external display device such as an external monitor or a projector
to the computer.
▲
To connect a display device, connect the device cable to the external monitor port.
NOTE: If a properly connected external display device does not display an image, press fn+f4 to
transfer the image to the device. Repeatedly pressing fn+f4 alternates the screen image between the
computer display and the device.
8
Chapter 4 Video
Connecting an HDMI device (select models only)
Select computer models include an HDMI (High Definition Multimedia Interface) port. The HDMI port
connects the computer to an optional video or audio device, such as a high-definition television, or any
compatible digital or audio component.
The computer can support one HDMI device connected to the HDMI port, while simultaneously
supporting an image on the computer display or any other supported external display.
NOTE: To transmit video signals through the HDMI port, you need an HDMI cable (purchased
separately), available from most electronic retailers.
To connect a video or audio device to the HDMI port:
1.
Connect one end of the HDMI cable to the HDMI port on the computer.
2.
Connect the other end of the cable to the video device, according to the device manufacturer’s
instructions.
3.
Press fn+f4 on the computer to switch the image between the display devices connected to the
computer.
Connecting an HDMI device (select models only)
9
Configuring audio for HDMI (select models only)
To configure HDMI audio, first connect an audio or video device, such as a high-definition TV, to the
HDMI port on your computer. Then configure the default audio playback device as follows:
1.
Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click
Playback devices.
2.
On the Playback tab, click either Digital Output or Digital Output Device (HDMI).
3.
Click Set Default, and then click OK.
To return audio to the computer speakers, follow these steps:
10
1.
Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click
Playback devices.
2.
On the Playback tab, click Speakers.
3.
Click Set Default, and then click OK.
Chapter 4 Video
5
Optical drive
Your computer includes an optical drive that expands the functionality of the computer. Identify what
kind of device is installed in your computer to see its capabilities. The optical drive allows you to read
data discs, play music, and watch movies. If your computer includes a Blu-ray Disc ROM Drive, then
you can also watch high-definition video from disc.
Identifying the installed optical drive
▲
Select Start > Computer.
You will see a list of all the devices installed in your computer, including your optical drive. You may
have one of the following types of drives:
●
DVD±RW/R and CD-RW Combo Drive with Double-Layer (DL) support
●
LightScribe DVD±RW/R and CD-RW Combo Drive with Double-Layer (DL) support
●
Blu-ray Disc ROM Drive with SuperMulti DVD±R/RW Double-Layer (DL) support
●
LightScribe Blu-ray Disc ROM Drive with SuperMulti DVD±R/RW Double-Layer (DL) support
Identifying the installed optical drive
11
Using optical discs
An optical drive, such as a DVD-ROM drive, supports optical discs (CDs and DVDs). These discs store
information, such as music, photos, and movies. DVDs have a higher storage capacity than CDs.
Your optical drive can read standard CD and DVD discs. If your optical drive is a Blu-ray Disc ROM
Drive, it can also read Blu-ray discs.
NOTE: Some of the optical drives listed may not be supported by your computer. The listed drives are
not necessarily all of the supported optical drives.
Some optical drives can also write to optical discs as described in the following table.
Optical drive type
Write to CD-RW
Write to DVD±RW/R
Write to DVD+RW DL Write label to
LightScribe CD or
DVD±RW/R
DVD±RW and CD-RW Yes
SuperMulti DL Combo
Drive with LightScribe
Yes
Yes
Yes
Blu-ray ROM with
LightScribe
DVD±R/RW
SuperMulti DL Drive
Yes
Yes
Yes
Yes
CAUTION: To prevent possible audio and video degradation, loss of information, or loss of audio or
video playback functionality, do not initiate Sleep or Hibernation while reading a CD, DVD, or BD, or
writing to a CD or DVD.
12
Chapter 5 Optical drive
Selecting the right disc
An optical drive supports optical discs (CDs and DVDs). CDs, used to store digital data, are also used
for commercial audio recordings and are convenient for your personal storage needs. DVDs are used
primarily for movies, software, and data backup purposes. DVDs are the same form factor as CDs but
have 6 to 7 times the storage capacity.
NOTE: The optical drive on your computer may not support all the types of optical discs discussed in
this section.
CD-R discs
Use CD-R (write-once) discs to create permanent archives and to share files with virtually anyone.
Typical uses include the following:
●
Distributing large presentations
●
Sharing scanned and digital photos, video clips, and written data
●
Making your own music CDs
●
Keeping permanent archives of computer files and scanned home records
●
Offloading files from your hard drive to free up disk space
After data is recorded, it cannot be erased or written over.
CD-RW discs
Use a CD-RW disc (a rewritable version of a CD) to store large projects that must be updated frequently.
Typical uses include the following:
●
Developing and maintaining large documents and project files
●
Transporting work files
●
Making weekly backups of hard drive files
●
Updating photos, video, audio, and data continuously
DVD±R discs
Use blank DVD±R discs to permanently store large amounts of information. After data is recorded, it
cannot be erased or written over.
DVD±RW discs
Use DVD±RW discs if you want to be able to erase or write over data that you saved earlier. This type
of disc is ideal for testing audio or video recordings before you burn them to a CD or DVD that cannot
be changed.
Selecting the right disc
13
LightScribe DVD+R discs
Use LightScribe DVD+R discs for sharing and storing data, home videos, and photos. These discs are
read-compatible with most DVD-ROM drives and DVD video players. With a LightScribe-enabled drive
and LightScribe software, you can write data to the disc and then add a designer label to the outside of
the disc.
Blu-ray Disc (BD)
Also called BD, Blu-ray Disc is a high-density optical disc format for the storage of digital information,
including high-definition video. A single-layer Blu-ray Disc can store 25 GB, over 5 times the storage
capacity of a single-layer DVD at 4.7 GB. A dual-layer Blu-ray Disc can store 50 GB, almost 6 times the
storage capacity of a dual-layer DVD at 8.5 GB.
Typical uses include the following:
●
Storage of large amounts of data
●
High-definition video playback and storage
●
Video games
Playing music
1.
Turn on the computer.
2.
Press the release button (1) on the optical drive bezel to release the disc tray.
3.
Pull out the tray (2).
4.
Hold the disc by the edges and position the disc label-side up over the tray spindle.
NOTE: If the tray is not fully accessible, tilt the disc carefully to position it over the spindle.
5.
14
Gently press the disc (3) down onto the tray spindle until the disc snaps into place.
Chapter 5 Optical drive
6.
Close the disc tray.
7.
If you have not yet configured AutoPlay, the AutoPlay dialog box opens and asks how you want to
use the media content. Choose DVD Play or Windows Media Player, both preinstalled on your
computer.
NOTE:
After you insert a disc, a short pause is normal.
If Sleep or Hibernation is initiated during playback of a disc, you may experience the following behaviors:
●
Your playback may be interrupted.
●
You may see a warning message asking if you want to continue. If this message is displayed, click
No.
●
You may need to restart the CD or DVD to resume playback.
Watching a movie
Your optical drive allows you to watch movies from a disc. You can also watch high-definition movies
from a disc if your computer includes an optional Blu-ray Disc ROM Drive.
1.
Turn on the computer.
2.
Press the release button (1) on the optical drive bezel to release the disc tray.
3.
Pull out the tray (2).
4.
Hold the disc by the edges and position the disc label-side up over the tray spindle.
NOTE:
If the tray is not fully accessible, tilt the disc carefully to position it over the spindle.
5.
Gently press the disc (3) down onto the tray spindle until the disc snaps into place.
6.
Close the disc tray.
7.
DVD Play launches and plays the movie automatically.
NOTE:
To watch a high-definition movie, you must use DVD Play.
Watching a movie
15
Changing DVD region settings
Most DVDs that contain copyrighted files also contain region codes. The region codes help protect
copyrights internationally.
You can play a DVD containing a region code only if the region code on the DVD matches the region
setting on your DVD drive.
CAUTION: The region settings on your DVD drive can be changed only 5 times.
The region setting you select the fifth time becomes the permanent region setting on the DVD drive.
The number of region changes remaining is displayed on the DVD Region tab.
To change settings through the operating system:
1.
Select Start > Control Panel > System and Security. Then in the System area, click Device
Manager.
NOTE: Windows includes the User Account Control feature to improve the security of your
computer. You may be prompted for your permission or password for tasks such as installing
software, running utilities, or changing Windows settings. Refer to Help and Support for more
information.
16
2.
Click the arrow next to DVD/CD-ROM drives to expand the list to show all of the installed drives.
3.
Right-click the DVD drive for which you want to change region settings, and then click
Properties.
4.
Make the desired changes on the DVD Region tab.
5.
Click OK.
Chapter 5 Optical drive
Creating or “burning” a CD or DVD
NOTE: Observe the copyright warning. It is a criminal offense, under applicable copyright laws, to
make unauthorized copies of copyright-protected material, including computer programs, films,
broadcasts, and sound recordings. Do not use this computer for such purposes.
If your computer includes a CD-RW, DVD-RW, or DVD±RW optical drive, you can use software such
as Windows Media Player or CyberLink Power2Go to burn data, video, and audio files, including MP3
and WAV music files.
Observe the following guidelines when burning a CD or DVD:
●
Before burning a disc, save and close any open files and close all programs.
●
A CD-R or DVD-R is usually best for burning audio files because after the information is copied, it
cannot be changed.
NOTE:
You cannot create an audio DVD with CyberLink Power2Go.
●
Because some home and car stereos will not play CD-RWs, use CD-Rs to burn music CDs.
●
A CD-RW or DVD-RW is generally best for burning data files or for testing audio or video recordings
before you burn them to a CD or DVD that cannot be changed.
●
DVD players used in home systems usually do not support all DVD formats. Refer to the user guide
that came with your DVD player for a list of supported formats.
●
An MP3 file uses less space than other music file formats, and the process for creating an MP3
disc is the same as the process for creating a data file. MP3 files can be played only on MP3 players
or on computers with MP3 software installed.
To burn a CD or DVD, follow these steps:
1.
Download or copy the source files into a folder on your hard drive.
2.
Insert a blank CD or DVD into the optical drive.
3.
Select Start > All Programs and then select the name of the software you want to use.
NOTE:
Some programs may be located in subfolders.
4.
Select the kind of disc you want to create—data, audio, or video.
5.
Right-click Start, click Open Windows Explorer, and navigate to the folder where the source files
are stored.
6.
Open the folder, and then drag the files to the drive that contains the blank optical disc.
7.
Initiate the burning process as directed by the program you have selected.
For specific instructions, refer to the software manufacturer's instructions, which may be provided with
the software, on disc, or on the manufacturer's Web site.
Creating or “burning” a CD or DVD
17
Removing a CD, DVD, or BD
1.
Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the
tray (2) until it stops.
2.
Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer
edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.
NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it.
3.
18
Close the disc tray and place the disc in a protective case.
Chapter 5 Optical drive
6
Webcam (select models only)
Your computer may include an integrated webcam, located at the top of the display. The webcam is an
input device that allows you to capture and share video. Preinstalled CyberLink YouCam software
provides new features that expand the webcam experience.
To use the webcam and CyberLink YouCam software, select Start > All Programs > CyberLink
YouCam > CyberLink YouCam.
NOTE: The first time you access the YouCam software, you may experience a brief delay as the
software loads.
Using YouCam as your default webcam software enables you to experiment with the following
features:
●
Video—Record and play back webcam video. You can also e-mail or upload video to YouTube,
using the icon on the software interface.
●
Streaming video—When you open your instant message program, YouCam displays a floating
toolbar that lets you add graphic effects.
●
Special effects—Add frames, filters, and emoticons to your snapshots and video.
●
Snapshots—Take single frame or “burst” webcam shots in rapid succession.
●
Connect—E-mail photos and video using the icon on the software interface.
NOTE: For details about using webcam software, refer to the software manufacturer's instructions,
which may be provided with the software, on disc, or on the manufacturer's Web site.
19
Webcam tips
For optimum performance, observe the following guidelines while using the webcam:
●
Be sure that you have the latest version of an instant message program before starting a video
conversation.
●
The webcam may not work properly across some network firewalls.
NOTE: If you are having trouble viewing or sending multimedia files to someone on another LAN
or outside your network firewall, temporarily disable the firewall, perform the task you want to
perform, and then reenable the firewall. To permanently resolve the problem, reconfigure the
firewall as necessary, and adjust the policies and settings of other intrusion detection systems.
Adjusting webcam properties
You can adjust webcam properties using the Properties dialog box, which is accessible from various
programs that use the integrated camera, usually from a configuration, settings, or properties menu:
●
Brightness—Controls the amount of light that is incorporated into the image. A higher brightness
setting creates a brighter image; a lower brightness setting creates a darker image.
●
Contrast—Controls the difference between lighter and darker areas on the image. A higher
contrast setting intensifies the image; a lower contrast setting maintains more of the original
information’s dynamic range but leads to a flatter image.
●
Hue—Controls the aspect of color that distinguishes it from another color (what makes a color red,
green, or blue). Hue is distinct from saturation, which measures the intensity of the hue.
●
Saturation—Controls the strength of color in the final image. A higher saturation setting creates a
bolder image; a lower saturation setting creates a more subtle image.
●
Sharpness—Controls the definition of edges in an image. A higher sharpness setting creates a
more defined image; a lower sharpness setting creates a softer image.
●
Gamma—Controls the contrast affecting the mid-level grays or midtones of an image. Adjusting
the gamma of an image allows you to change the brightness values of the middle range of gray
tones without dramatically altering the shadows and highlights. A lower gamma setting makes
grays look black, and makes dark colors even darker.
●
Backlight Comp—Compensates in cases where a subject with a large amount of background light
would otherwise be obscured by blooming or silhouetting.
For information about using the webcam, select Start > Help and Support.
20
Chapter 6 Webcam (select models only)
7
Troubleshooting
The following sections describe several common issues and resolutions.
The optical disc tray does not open for removal of a CD,
DVD, or BD
1.
Insert the end of a paper clip (1) into the release access in the front bezel of the drive.
2.
Press in gently on the paper clip until the disc tray is released, and then pull out the tray (2) until it
stops.
3.
Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer
edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.
NOTE:
4.
If the tray is not fully accessible, tilt the disc carefully as you remove it.
Close the disc tray and place the disc in a protective case.
The optical disc tray does not open for removal of a CD, DVD, or BD
21
The computer does not detect the optical drive
If the computer does not detect the optical drive, the device driver software may be missing or corrupted.
If you suspect that the optical drive is not being detected, verify that the optical drive is listed in the
Device Manager utility.
1.
Remove any discs from the optical drive.
2.
Click Start > Control Panel > System and Security. Then in the System area, click Device
Manager.
3.
In the Device Manager window, click the arrow next to DVD/CD-ROM drives to expand the list to
show all of the installed drives.
4.
Right-click the optical device listing to perform the following tasks:
●
Update driver software
●
Disable
●
Uninstall
●
Scan for hardware changes. Windows scans your system for installed hardware and installs
any required drivers.
●
Click Properties to see if the device is working properly:
-The Properties window provides details about the device to help you troubleshoot issues.
-Click the Driver tab to update, disable, or uninstall drivers for this device.
A disc does not play
●
Save your work and close all open programs before playing a CD, DVD, or BD.
●
Log off the Internet before playing a CD, DVD, or BD.
●
Be sure that you insert the disc properly.
●
Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth.
Wipe from the center of the disc to the outer edge.
●
Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit
available at many electronics stores.
●
Disable Sleep mode before playing the disc.
Do not initiate Hibernation or Sleep while playing a disc. Otherwise, you may see a warning
message asking if you want to continue. If this message is displayed, click No. After you click No,
the computer may behave in either of the following ways:
◦
22
Playback may resume.
Chapter 7 Troubleshooting
– or –
◦
●
The playback window in the multimedia program may close. To return to playing the disc, click
the Play button in your multimedia program to restart the disc. In rare cases, you may need
to exit the program and then restart it.
Increase system resources:
◦
Turn off external devices such as printers and scanners. Disconnecting these devices frees
up valuable system resources and results in better playback performance.
◦
Change desktop color properties. Because the human eye cannot easily tell the difference
between colors beyond 16 bits, you should not notice any loss of color while watching a movie
if you lower system color properties to 16-bit color, as follows:
1. Right-click on a blank area of the computer desktop, and select Screen resolution.
2. Select Advanced Settings > Monitor tab.
3. Select High Color (16 bit), if this setting is not already selected.
4. Click OK.
A disc does not play automatically
1.
Click Start > Default Programs > Change AutoPlay Settings.
2.
Confirm that the Use AutoPlay for all media and devices check box is selected.
3.
Click Save.
A CD, DVD, or BD should now start automatically when it is inserted into the optical drive.
A DVD movie stops, skips, or plays erratically
●
Clean the disc.
●
Conserve system resources by trying the following suggestions:
◦
Log off the Internet.
◦
Change the color properties of the desktop:
1. Right-click on a blank area of the computer desktop, and select Screen resolution.
2. Select Advanced Settings > Monitor tab.
3. Select High Color (16 bit), if this setting is not already selected.
4. Click OK.
◦
Disconnect external devices, such as a printer, scanner, camera, or handheld device.
A disc does not play automatically
23
A DVD movie is not visible on an external display
1.
If both the computer display and an external display are turned on, press fn+f4 one or more times
to switch between the 2 displays.
2.
Configure the monitor settings to make the external display primary:
a.
Right-click on a blank area of the computer desktop, and select Screen resolution.
b.
Specify a primary display and a secondary display.
NOTE: When using both displays, the DVD image will not appear on any display designated as
the secondary display.
To get information about a multimedia question not covered in this guide, go to Start > Help and
Support.
The process of burning a disc does not begin, or it stops
before completion
●
Be sure that all other programs are closed.
●
Turn off Sleep mode and Hibernation.
●
Be sure that you are using the right kind of disc for your drive. See your user guides for more
information about disc types.
●
Be sure that the disc is inserted properly.
●
Select a slower write speed and try again.
●
If you are copying a disc, save the information on the source disc to your hard drive before trying
to burn the contents to a new disc, and then burn from your hard drive.
●
Reinstall the disc-burning device driver located in the DVD/CD-ROM drives category in Device
Manager.
A DVD playing in Windows Media Player produces no
sound or display
Use DVD Play to play a DVD. DVD Play is installed on the computer and is also available from the HP
Web site at http://www.hp.com.
24
Chapter 7 Troubleshooting
A device driver must be reinstalled
1.
Remove any discs from the optical drive.
2.
Select Start > Control Panel > System and Security. Then in the System area, click Device
Manager.
3.
In the Device Manager window, click the arrow next to the type of driver you want to uninstall and
then reinstall (for example, DVD/CD-ROMs, Modems, and so on).
4.
Right-click the device listing and click Uninstall. When prompted, confirm that you want to delete
the device, but do not restart the computer. Repeat for any other drivers you want to delete.
5.
In the Device Manager window, click Action, and then click Scan for hardware changes.
Windows scans your system for installed hardware and installs default drivers for any devices
requiring drivers.
NOTE: If you are prompted to restart the computer, save all open files, and then continue with
the restart.
6.
Reopen Device Manager, if necessary, and then verify that the drivers are once again listed.
7.
Try to use your device.
If uninstalling and reinstalling the device drivers does not correct the problem, you may need to update
your drivers using the procedures in the following sections.
Obtaining the latest HP device drivers
1.
Open your Internet browser, go to http://www.hp.com/support, and select your country or region.
2.
Click the option for software and driver downloads, type your computer model number in the search
box, and then press enter.
– or –
If you want a specific SoftPaq, enter the SoftPaq number in the Search box, press enter, and follow
the instructions provided. Proceed to step 6.
3.
Click your specific product from the models listed.
4.
Click the Windows 7 operating system.
5.
When the list of drivers is displayed, click an updated driver to open a window containing additional
information.
6.
Click Install now to install the updated driver.
NOTE: In some locations you may be able to download the driver and install it later. To do this,
click Download only to save the file to your computer. When prompted, click Save and then select
a storage location on your hard drive. After the file is downloaded, navigate to the folder where the
file was stored, and double-click the file to install.
7.
If prompted to do so, restart your computer after the installation is complete, and then verify the
operation of the device.
A device driver must be reinstalled
25
Obtaining the latest Windows device drivers
You can obtain the latest Windows device drivers by using Windows Update. This feature can be set to
automatically check for and install updates for the Windows operating system and other Microsoft
products.
To use Windows Update:
1.
Click Start > All Programs > Windows Update.
NOTE: If you have not previously set up Windows Update, you will be prompted to enter settings
before you can check for updates.
26
2.
Click Check for updates.
3.
Follow the on-screen instructions.
Chapter 7 Troubleshooting
Index
A
adjusting webcam properties 20
audio devices, connecting
external 7
audio features 6
audio functions, checking 7
audio-in (microphone) jack 2
audio-out (headphone) jack 2
B
BD
inserting 15
removing 18, 21
Blu-ray disc 14
C
CD
burning 17
inserting 14
removing 18, 21
CD drive 12
checking audio functions 7
D
device drivers
HP drivers 25
Windows drivers 26
digital dual array microphone,
identifying 2
drives, optical drive 12
DVD
burning 17
changing region setting 16
inserting 14
removing 18, 21
DVD drive 12
DVD Play 5, 15
DVD region settings 16
E
earbuds 2
external audio devices,
connecting 7
external monitor port 8
H
HDMI
connecting 9
HDMI port 9
headphone (audio-out) jack 2
headphones 2
high-definition devices,
connecting 9
hotkeys
muting/restoring speaker
volume 3
HP DVD Play 5
I
internal digital dual array
microphone, identifying
issues, resolving 21
2
J
jacks
audio-in (microphone) 2
audio-out (headphone) 2
M
media activity hotkeys 4
microphone, internal 2
monitor, connecting 8
movie, watching 15
multimedia components,
identifying 2
multimedia software 5
multimedia software, installing 5
O
optical disc
Blu-ray 14
inserting 14
removing, with power 18
using 12
optical drive 11, 12
P
ports
external monitor 8
HDMI 9
projector, connecting 8
R
region codes, DVD
16
S
software
installing 5
multimedia 5
Windows Media Player 5
speakers 2
T
troubleshooting
disc burning 24
disc play 22, 23
DVD movie play 23
external display 24
HP device drivers 25
optical disc tray 21
optical drive detection 22
Windows device drivers 26
V
video, using 8
volume, adjusting
3
Index
27
W
webcam
adjusting properties 20
tips 20
using 19
webcam light 2
28
Index