Multimedia
User Guide
© Copyright 2009 Hewlett-Packard
Development Company, L.P.
Windows is a U.S. registered trademark of
Microsoft Corporation.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: August 2009
Document Part Number: 539591-001
Product notice
This user guide describes features that are
common to most models. Some features
may not be available on your computer.
Table of contents
1 Multimedia features
Identifying your multimedia components .............................................................................................. 1
Adjusting the volume ............................................................................................................................ 3
Using the media activity functions ........................................................................................................ 4
Using the media activity buttons .......................................................................................... 4
Previous/rewind button ........................................................................................ 4
Play/pause button ............................................................................................... 4
Next/fast forward button ...................................................................................... 5
Stop button .......................................................................................................... 5
Using the media activity hotkeys ......................................................................................... 5
2 Multimedia software
Using HP MediaSmart software ........................................................................................................... 7
Using other preinstalled multimedia software ....................................................................................... 8
Installing multimedia software from a disc ............................................................................................ 9
3 Audio
Connecting external audio devices .................................................................................................... 10
Checking your audio functions ........................................................................................................... 10
4 Video
Connecting an external monitor or projector ...................................................................................... 12
Connecting an HDMI device ............................................................................................................... 12
Configuring audio for HDMI (select models only) .............................................................. 13
5 Optical drive
Identifying the installed optical drive ................................................................................................... 14
Using optical discs .............................................................................................................................. 14
Selecting the right disc (CDs, DVDs, and BDs) .................................................................................. 15
CD-R discs ......................................................................................................................... 15
CD-RW discs ..................................................................................................................... 15
DVD±R discs ..................................................................................................................... 16
DVD±RW discs .................................................................................................................. 16
iii
LightScribe DVD+R discs .................................................................................................. 16
Blu-ray Discs (BD) ............................................................................................................. 16
Playing music ..................................................................................................................................... 16
Watching a movie ............................................................................................................................... 17
Changing DVD region settings ........................................................................................................... 18
Creating (burning) a CD or DVD ........................................................................................................ 19
Removing a CD, DVD, or BD ............................................................................................................. 20
6 Webcam
7 Troubleshooting
The optical disc tray does not open for removal of a CD, a DVD, or a BD ......................................... 22
The computer does not detect the CD, DVD, or BD drive .................................................................. 23
A CD, DVD, or BD does not play ........................................................................................................ 23
A CD, DVD, or BD does not play automatically .................................................................................. 24
A DVD or BD movie stops, skips, or plays erratically ......................................................................... 24
A DVD or BD movie is not visible on an external display ................................................................... 25
The process of burning a CD or DVD does not begin, or it stops before completion ......................... 25
A DVD or BD playing in Windows Media Player produces no sound or display ................................ 25
A device driver must be reinstalled .................................................................................................... 25
Obtaining the latest HP device drivers ............................................................................... 26
Obtaining the latest Windows device drivers ..................................................................... 26
Index ................................................................................................................................................................... 28
iv
1
Multimedia features
Your computer includes multimedia features that allow you to listen to music, watch movies, and view
pictures. Your computer may include the following multimedia components:
●
Optical drive for playing audio and video discs
●
Integrated speakers for listening to music
●
Integrated microphone for recording your own audio
●
Integrated webcam that allows you to capture and share video
●
Preinstalled multimedia software that allows you to play and manage your music, movies, and
pictures
●
Multimedia buttons and hotkeys that provide fast access to multimedia tasks
NOTE: Your computer may not include all of the components listed.
The following sections explain how to identify and use the multimedia components included with your
computer.
Identifying your multimedia components
The following illustration and table describe the multimedia features of the computer.
Identifying your multimedia components
1
Component
Description
(1)
Internal digital dual array microphones (2)
Record sound.
(2)
Webcam light
Turns on when video software accesses the webcam.
(3)
Webcam
Records audio and video and captures still photographs.
(4)
Speakers (2)
Produce sound.
(5)
Audio-out (headphone) jacks (2)
Produce sound when connected to optional powered stereo
speakers, headphones, earbuds, a headset, or television audio.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For
additional safety information, refer to the Regulatory, Safety and
Environmental Notices.
NOTE: When a device is connected to the headphone jack, the
computer speakers are disabled.
2
(6)
Audio-in (microphone) jack
Connects an optional computer headset microphone, stereo array
microphone, or monaural microphone.
(7)
Volume mute button
Mutes and restores speaker sound.
(8)
Volume scroll zone
Adjusts speaker volume. Slide your finger to the left to decrease
volume and to the right to increase volume. You can also tap the
minus (-) sign on the scroll zone to decrease volume, or tap the
plus (+) sign on the scroll zone to increase volume.
Chapter 1 Multimedia features
Adjusting the volume
You can adjust the volume using the following controls:
●
●
Computer volume buttons:
◦
To mute or restore volume, press the mute button (1).
◦
To decrease volume, slide your finger across the volume scroll zone from right to left, or press
the volume down button (2).
◦
To increase volume, slide your finger across the volume scroll zone from left to right, or press
the volume up button (3).
Windows® volume control:
a.
Click the Speakers icon in the notification area, at the far right of the taskbar.
b.
Increase or decrease the volume by moving the slider up or down. Click the Mute
Speakers icon to mute the volume.
– or –
a.
Right-click the Speakers icon in the notification area, and then click Open Volume Mixer.
b.
In the Speakers column, increase or decrease the volume by moving the slider up or down.
You can also mute the volume by clicking the Mute Speakers icon.
If the Speakers icon is not displayed in the notification area, follow these steps to add it:
●
a.
Right-click the Show hidden icons icon (the arrow at the far left side of the notification area).
b.
Click Customize notification icons.
c.
Under Behaviors, select Show icon and notifications for the Volume icon.
d.
Click OK.
Program volume control:
Adjusting the volume
3
Volume can also be adjusted within some programs.
Using the media activity functions
The media activity buttons and the media activity hotkeys control the play of a disc that is inserted into
the optical drive.
Using the media activity buttons
The following illustration and tables describe the functions of the media activity buttons when a disc is
inserted in the optical drive.
●
Previous/rewind button (1)
●
Play/pause button (2)
●
Next/fast forward button (3)
●
Stop button (4)
Previous/rewind button
Disc status
Button
Function
Playing
Previous/rewind button
Plays a previous track or chapter.
Playing
fn + previous/rewind button
Rewinds the playback.
Disc status
Button
Function
Not playing
Play/pause button
Plays the disc.
Playing
Play/pause button
Pauses the playback.
Play/pause button
4
Chapter 1 Multimedia features
Next/fast forward button
Disc status
Button
Function
Playing
Next/fast forward button
Plays the next track or chapter.
Playing
fn + next/fast forward button
Fast forwards the playback.
Disc status
Button
Function
Playing
Stop button
Stops the playback.
Stop button
Using the media activity hotkeys
A media activity hotkey is a combination of the fn key (1) and a function key (2).
●
When an audio CD or a DVD is not playing, press fn+f9 (3) to play the disc.
●
When an audio CD or a DVD is playing, use the following hotkeys:
◦
To pause or resume playing the disc, press fn+f9 (3).
◦
To stop the disc, press fn+f10 (4).
◦
To play the previous track of an audio CD or the previous chapter of a DVD, press fn+f11
(5).
◦
To play the next track of an audio CD or the next chapter of a DVD, press fn+f12 (6).
Using the media activity functions
5
2
Multimedia software
Your computer includes preinstalled multimedia software that allows you to play music, watch movies,
and view pictures. The following sections provide details about HP MediaSmart and other preinstalled
multimedia software.
6
Chapter 2 Multimedia software
Using HP MediaSmart software
HP MediaSmart turns your computer into a mobile entertainment center. With MediaSmart, you can
enjoy music and DVD and BD movies. You can also view Internet TV and live TV, and manage and edit
your photo collections.
NOTE: You can use an integrated TV tuner (select models only) or an optional external TV tuner
(purchased separately) to watch, record, and pause live TV on the computer.
MediaSmart includes the following features:
●
Internet TV—With an Internet connection, play classic oldies, choose from a range of TV shows
and channels, and watch the HP-TV channel streamed in full-screen.
●
Photo and video upload support, for example:
◦
Upload your MediaSmart photos to Internet photo storage sites, such as Snapfish.
◦
Upload your home videos (for example, fun videos created with the integrated webcam) to
YouTube.
●
Pandora Internet radio (North America only)—Listen to music selected just for you, streamed from
the Internet.
▲
To start MediaSmart, double-click the MediaSmart icon on the desktop of the computer.
For more information on using MediaSmart, select Start > Help and Support, and then type
MediaSmart in the search box.
Using HP MediaSmart software
7
Using other preinstalled multimedia software
To locate other preinstalled multimedia software:
▲
Select Start > All Programs, and then open the multimedia program you want to use. For example,
if you want to use Windows Media Player to play an audio CD, click Windows Media Player.
NOTE: Some programs may be located in subfolders.
8
Chapter 2 Multimedia software
Installing multimedia software from a disc
To install any multimedia software from a CD or DVD, follow these steps:
1.
Insert the disc into the optical drive.
2.
When the installation wizard opens, follow the on-screen instructions.
3.
Restart the computer if you are prompted to do so.
NOTE: For details about using software included with the computer, refer to the software
manufacturer’s instructions, which may be provided with the software, on disc, or on the manufacturer’s
Web site.
Installing multimedia software from a disc
9
3
Audio
Your computer enables you to use a variety of audio features:
●
Play music using your computer speakers and/or connected external speakers
●
Record sound using the internal microphone or connect an external microphone
●
Download music from the Internet
●
Create multimedia presentations using audio and images
●
Transmit sound and images with instant messaging programs
●
Stream radio programs (select models only) or receive FM radio signals
●
Create or “burn” audio CDs
Connecting external audio devices
WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety and
Environmental Notices.
To connect external devices such as external speakers, headphone, or a microphone, refer to the
information provided with the device. For best results, remember the following tips:
●
Be sure that the device cable is securely connected to the correct jack on your computer. (Cable
connectors are normally color-coded to match the corresponding jacks on the computer.)
●
Be sure that you install any drivers required by the external device.
NOTE: A driver is a required program that acts like a translator between the device and the
programs that use the device.
Checking your audio functions
To check the system sound on your computer, follow these steps:
10
1.
Select Start > Control Panel.
2.
Click Hardware and Sound.
3.
Click Sound.
4.
When the Sound window opens, click the Sounds tab. Under Program Events, select any sound
event, such as a beep or alarm, and click the Test button.
Chapter 3 Audio
You should hear sound through the speakers or through connected headphones.
To check the record functions of the computer, follow these steps:
1.
Select Start > All Programs > Accessories > Sound Recorder.
2.
Click Start Recording and speak into the microphone. Save the file to your desktop.
3.
Open Windows Media Player or MediaSmart and play back the sound.
NOTE: For best results when recording, speak directly into the microphone and record sound in a
setting free of background noise.
To confirm or change the audio settings on your computer, select Start > Control Panel > Hardware
and Sound > Sound.
Checking your audio functions
11
4
Video
Your computer enables you to use a variety of video features:
●
Watch movies
●
Play games over the Internet
●
Edit pictures and video to create presentations
●
Connect external video devices
Connecting an external monitor or projector
The external monitor port connects an external display device such as an external monitor or a projector
to the computer.
▲
To connect a display device, connect the device cable to the external monitor port.
NOTE: If a properly connected external display device does not display an image, press fn+f4 to
transfer the image to the device. Repeatedly pressing fn+f4 alternates the screen image between the
computer display and the device.
Connecting an HDMI device
The computer includes an HDMI (High Definition Multimedia Interface) port. The HDMI port connects
the computer to an optional video or audio device, such as a high-definition television, or any compatible
digital or audio component.
12
Chapter 4 Video
The computer can support one HDMI device connected to the HDMI port, while simultaneously
supporting an image on the computer display or any other supported external display.
NOTE: To transmit video signals through the HDMI port, you need an HDMI cable (purchased
separately), available from most electronic retailers.
To connect a video or audio device to the HDMI port:
1.
Connect one end of the HDMI cable to the HDMI port on the computer.
2.
Connect the other end of the cable to the video device, according to the device manufacturer’s
instructions.
3.
Press fn+f4 on the computer to switch the image between the display devices connected to the
computer.
Configuring audio for HDMI (select models only)
To configure HDMI audio, first connect an audio or video device, such as a high-definition TV, to the
HDMI port on your computer. Then configure the default audio playback device as follows:
1.
Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click
Playback devices.
2.
On the Playback tab, click either Digital Output or Digital Output Device (HDMI).
3.
Click Set Default, and then click OK.
To return audio to the computer speakers, follow these steps:
1.
Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click
Playback devices.
2.
On the Playback tab, click Speakers.
3.
Click Set Default, and then click OK.
Connecting an HDMI device
13
5
Optical drive
Your computer may include an optical drive that expands the functionality of the computer. Identify what
kind of device is installed in your computer to see its capabilities. The optical drive allows you to read
data discs, play music, and watch movies. If your computer includes a Blu-ray Disc ROM Drive, then
you can also watch high-definition video from disc.
Identifying the installed optical drive
▲
Select Start > Computer.
You will see a list of all the devices installed in your computer, including your optical drive. You may
have one of the following types of drives:
●
LightScribe DVD±RW/R and CD-RW Combo drive with Double-Layer (DL) support
●
Blu-ray Disc ROM Drive with LightScribe/SuperMulti DVD±R/RW Double Layer (DL) support
●
Blu-ray Disc ROM Drive with SuperMulti DVD±R/RW Double Layer (DL) support
NOTE: Some of the drives listed above may not be supported by your computer.
Using optical discs
An optical drive, such as a DVD-ROM drive, supports optical discs (CDs and DVDs). These discs store
information, such as music, photos, and movies. DVDs have a higher storage capacity than CDs.
Your optical drive can read standard CD and DVD discs. If your optical drive is a Blu-ray Disc ROM
Drive, it can also read Blu-ray Discs.
NOTE: Some of the optical drives listed may not be supported by your computer. The listed drives are
not necessarily all of the supported optical drives.
Some optical drives can also write to optical discs as described in the following table.
14
Optical drive type
Write to CD-RW
Write to DVD±RW/R
Write to DVD+RW DL Write label to
LightScribe CD or DVD
±RW/R
SuperMulti LightScribe
DVD±RW and CD-RW
Combo with DL
support
Yes
Yes
Yes
Yes
Blu-ray Disc ROM with
LightScribe/SuperMulti
Yes
Yes
Yes
Yes
Chapter 5 Optical drive
Optical drive type
Write to CD-RW
Write to DVD±RW/R
Write to DVD+RW DL Write label to
LightScribe CD or DVD
±RW/R
Yes
Yes
Yes
DVD±R/RW with DL
support
Blu-ray Disc ROM with
SuperMulti DVD±R/
RW with DL support
No
CAUTION: To prevent possible audio and video degradation, loss of information, or loss of audio or
video playback functionality, do not initiate Sleep or Hibernation while reading or writing to a CD or DVD.
Selecting the right disc (CDs, DVDs, and BDs)
An optical drive supports optical discs (CDs, DVDs, and BDs). CDs, used to store digital data, are also
used for commercial audio recordings and are convenient for your personal storage needs. DVDs and
BDs are used primarily for movies, software, and data backup purposes. DVDs and BDs are the same
form factor as CDs but have a much higher storage capacity.
NOTE: The optical drive on your computer may not support all the types of optical discs discussed in
this section.
CD-R discs
CD-R (write-once) discs are widely used for creating a permanent copy of data that can be shared as
needed. Typical uses include the following:
●
Distributing large presentations
●
Sharing scanned and digital photos, video clips, and written data
●
Making your own music CDs
●
Keeping permanent archives of computer files and scanned home records
●
Offloading files from your hard drive to free up disk space
After data is recorded, it cannot be erased or written over.
CD-RW discs
Use a CD-RW disc (a rewritable version of a CD) to store large projects that must be updated frequently.
Typical uses include the following:
●
Developing and maintaining large documents and project files
●
Transporting work files
●
Making weekly backups of hard drive files
●
Updating photos, video, audio, and data continuously
Selecting the right disc (CDs, DVDs, and BDs)
15
DVD±R discs
Use blank DVD±R discs to permanently store large amounts of information. After data is recorded, it
cannot be erased or written over.
DVD±RW discs
Use DVD±RW discs if you want to be able to erase or write over data that you saved earlier. This type
of disc is ideal for testing audio or video recordings before you burn them to a CD or DVD that cannot
be changed.
LightScribe DVD+R discs
Use LightScribe DVD+R discs for sharing and storing data, home videos, and photos. These discs are
read-compatible with most DVD-ROM drives and DVD video players. With a LightScribe-enabled drive
and LightScribe software, you can write data to the disc and then add a designer label to the outside of
the disc.
Blu-ray Discs (BD)
BD is a high-density optical disc format for the storage of digital information, including high-definition
video. A single-layer Blu-ray Disc can store 25 GB, over 5 times the storage capacity of a single-layer
DVD at 4.7 GB. A dual-layer Blu-ray Disc can store 50 GB, almost 6 times the storage capacity of a
dual-layer DVD at 8.5 GB.
Typical uses include the following:
●
Storage of large amounts of data
●
High-definition video playback and storage
●
Video games
NOTE: As Blu-ray is a new format containing new technologies, certain disc, digital connection,
compatibility, and/or performance issues may arise, and do not constitute defects in the product.
Flawless playback on all systems is not guaranteed.
Playing music
1.
Turn on the computer.
2.
Press the release button (1) on the optical drive bezel to release the disc tray.
3.
Pull out the tray (2).
4.
Hold the disc by the edges and position the disc label-side up over the tray spindle.
NOTE: If the tray is not fully accessible, tilt the disc carefully to position it over the spindle.
16
Chapter 5 Optical drive
5.
Gently press the disc (3) down onto the tray spindle until the disc snaps into place.
6.
Close the disc tray.
7.
If you have not yet configured AutoPlay, the AutoPlay dialog box opens and asks how you want to
use the media content. Choose MediaSmart or Windows Media Player, both preinstalled on your
computer.
NOTE: After you insert a disc, a short pause is normal.
If Sleep or Hibernation is initiated during playback of a disc, you may experience the following behaviors:
●
Your playback may be interrupted.
●
You may see a warning message asking if you want to continue. If this message is displayed, click
No.
●
You may need to restart the CD or DVD to resume playback.
Watching a movie
Your optical drive allows you to watch movies from a disc. You can also watch high-definition movies
from a disc if your computer includes an optional Blu-ray Disc ROM Drive.
1.
Turn on the computer.
2.
Press the release button (1) on the optical drive bezel to release the disc tray.
3.
Pull out the tray (2).
4.
Hold the disc by the edges and position the disc label-side up over the tray spindle.
NOTE: If the tray is not fully accessible, tilt the disc carefully to position it over the spindle.
Watching a movie
17
5.
Gently press the disc (3) down onto the tray spindle until the disc snaps into place.
6.
Close the disc tray.
7.
Launch the DVD playback feature in MediaSmart by pressing the play/pause button, clicking the
DVD icon, and then following the instructions on the screen.
NOTE: To watch a high-definition movie, you must use MediaSmart. To watch standard format movies,
you can use MediaSmart or other multimedia software.
Changing DVD region settings
Most DVDs that contain copyrighted files also contain region codes. The region codes help protect
copyrights internationally.
You can play a DVD containing a region code only if the region code on the DVD matches the region
setting on your DVD drive.
CAUTION: The region settings on your DVD drive can be changed only 5 times.
The region setting you select the fifth time becomes the permanent region setting on the DVD drive.
The number of region changes remaining is displayed on the DVD Region tab.
To change settings through the operating system:
1.
Select Start > Control Panel > System and Security. Then in the System area, click Device
Manager.
NOTE: Windows® includes the User Account Control feature to improve the security of your
computer. You may be prompted for your permission or password for tasks such as installing
software, running utilities, or changing Windows settings. Refer to Help and Support for more
information.
18
2.
Click the arrow next to DVD/CD-ROM drives to expand the list to show all of the installed drives.
3.
Right-click the DVD drive for which you want to change region settings, and then click
Properties.
Chapter 5 Optical drive
4.
Make the desired changes on the DVD Region tab.
5.
Click OK.
Creating (burning) a CD or DVD
If your computer includes a CD-RW, DVD-RW, or DVD±RW optical drive, you can use software such
as Windows Media Player or CyberLink Power2Go to burn data, video, and audio files, including MP3
and WAV music files.
Observe the following guidelines when burning a CD or DVD:
●
Before burning a disc, save and close any open files and close all programs.
●
A CD-R or DVD-R is usually best for burning audio files because after the information is copied, it
cannot be changed.
NOTE: You cannot create an audio DVD with CyberLink Power2Go.
●
Because some home and car stereos will not play CD-RWs, use CD-Rs to burn music CDs.
●
A CD-RW or DVD-RW is generally best for burning data files or for testing audio or video recordings
before you burn them to a CD or DVD that cannot be changed.
●
DVD players used in home systems usually do not support all DVD formats. Refer to the user guide
that came with your DVD player for a list of supported formats.
●
An MP3 file uses less space than other music file formats, and the process for creating an MP3
disc is the same as the process for creating a data file. MP3 files can be played only on MP3 players
or on computers with MP3 software installed.
To burn a CD or DVD, follow these steps:
1.
Download or copy the source files into a folder on your hard drive.
2.
Insert a blank CD or DVD into the optical drive.
3.
Select Start > All Programs and the name of the program you want to use.
NOTE: Some programs may be located in subfolders.
4.
Select the kind of CD or DVD you want to create—data, audio, or video.
5.
Right-click Start, click Open Windows Explorer, and navigate to the folder where the source files
are stored.
6.
Open the folder, and then drag the files to the drive that contains the blank optical disc.
7.
Initiate the burning process as directed by the program you have selected.
For specific instructions, refer to the software manufacturer's instructions, which may be provided with
the software, on disc, or on the manufacturer's Web site.
CAUTION: Observe the copyright warning. It is a criminal offense, under applicable copyright laws,
to make unauthorized copies of copyright-protected material, including computer programs, films,
broadcasts, and sound recordings. Do not use this computer for such purposes.
Creating (burning) a CD or DVD
19
Removing a CD, DVD, or BD
1.
Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the
tray (2) until it stops.
2.
Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer
edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.
NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it.
3.
20
Close the disc tray and place the disc in a protective case.
Chapter 5 Optical drive
6
Webcam
Your computer includes an integrated webcam, located at the top of the display. The webcam is an input
device that allows you to capture and share video.
To use the webcam, click the HP MediaSmart icon on the desktop, select the video icon on the
MediaSmart SmartMenu, and then click Webcam.
NOTE: For more information on using HP MediaSmart, click Start > Help and Support, and type
MediaSmart in the Search box.
For optimum performance, observe the following guidelines while using the webcam:
●
If you are having trouble viewing or sending multimedia files to someone on another LAN or outside
your network firewall, temporarily disable the firewall, perform the task you want to perform, and
then reenable the firewall. To permanently resolve the problem, reconfigure the firewall as
necessary, and adjust the policies and settings of other intrusion detection systems.
●
Whenever possible, place bright light sources behind the camera and out of the picture area.
21
7
Troubleshooting
The following sections describe several common issues and resolutions.
The optical disc tray does not open for removal of a CD, a
DVD, or a BD
1.
Insert the end of a paper clip (1) into the release access in the front bezel of the drive.
2.
Press in gently on the paper clip until the disc tray is released, and then pull out the tray (2) until it
stops.
3.
Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer
edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.
NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it.
4.
22
Close the disc tray and place the disc in a protective case.
Chapter 7 Troubleshooting
The computer does not detect the CD, DVD, or BD drive
If Windows does not detect an installed device, the device driver software may be missing or corrupted.
If you suspect that the optical drive is not being detected, verify that the optical drive is listed in the
Device Manager utility.
1.
Remove any discs from the optical drive.
2.
Select Start > Control Panel > System and Security. Then in the System area, click Device
Manager.
3.
In the Device Manager window, click the arrow next to DVD/CD-ROM drives to expand the list to
show all of the installed drives.
4.
Right-click the optical device listing to perform the following tasks:
●
Update driver software
●
Disable
●
Uninstall
●
Scan for hardware changes. Windows scans your system for installed hardware and installs
any required drivers.
●
Click Properties to see if the device is working properly:
-The Properties window provides details about the device to help you troubleshoot issues.
-Click the Driver tab to update, disable, or uninstall drivers for this device.
A CD, DVD, or BD does not play
●
Save your work and close all open programs before playing a disc.
●
Log off the Internet before playing a disc.
●
Be sure that you insert the disc properly.
●
Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth.
Wipe from the center of the disc to the outer edge.
●
Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit
available at many electronics stores.
●
Disable Sleep mode before playing the disc.
Do not initiate Hibernation or Sleep while playing a disc. Otherwise, you may see a warning
message asking if you want to continue. If this message is displayed, click No. After you click No,
the computer may behave in either of the following ways:
◦
Playback may resume.
The computer does not detect the CD, DVD, or BD drive
23
– or –
◦
●
The playback window in the multimedia program may close. To return to playing the disc, click
the Play button in your multimedia program to restart the disc. In rare cases, you may need
to exit the program and then restart it.
Increase system resources:
◦
Turn off printers and scanners, and unplug cameras and portable handheld devices.
Disconnecting these Plug and Play devices frees up valuable system resources and results
in better playback performance.
◦
Change desktop color properties. Because the human eye cannot easily tell the difference
between colors beyond 16 bits, you should not notice any loss of color while watching a movie
if you lower system color properties to 16-bit color, as follows:
1. Right-click on a blank area of the computer desktop, and select Screen resolution.
2. Select Advanced Settings > Monitor tab.
3. Select High Color (16 bit), if this setting is not already selected.
4. Click OK.
A CD, DVD, or BD does not play automatically
1.
Click Start > Default Programs > Change AutoPlay Settings.
2.
Confirm that the Use AutoPlay for all media and devices check box is selected.
3.
Click Save.
A disc should now start automatically when it is inserted into the optical drive.
A DVD or BD movie stops, skips, or plays erratically
●
Clean the disc.
●
Conserve system resources by trying the following suggestions:
◦
Log off the Internet.
◦
Change the color properties of the desktop:
1. Right-click on a blank area of the computer desktop, and select Screen resolution.
2. Select Advanced Settings > Monitor tab.
3. Select High Color (16 bit), if this setting is not already selected.
4. Click OK.
◦
24
Disconnect external devices, such as a printer, scanner, camera, or handheld device.
Chapter 7 Troubleshooting
A DVD or BD movie is not visible on an external display
1.
If both the computer display and an external display are turned on, press fn+f4 one or more times
to switch between the 2 displays.
2.
Configure the monitor settings to make the external display primary:
a.
Right-click on a blank area of the computer desktop, and select Screen resolution.
b.
Specify a primary display and a secondary display.
NOTE: When using both displays, the movie image will not appear on any display designated as
the secondary display.
To get information about a multimedia question not covered in this guide, go to Start > Help and
Support.
The process of burning a CD or DVD does not begin, or it
stops before completion
●
Be sure that all other programs are closed.
●
Turn off Sleep mode and Hibernation.
●
Be sure that you are using the right kind of disc for your drive. See your user guides for more
information about disc types.
●
Be sure that the disc is inserted properly.
●
Select a slower write speed and try again.
●
If you are copying a disc, save the information on the source disc to your hard drive before trying
to burn the contents to a new disc, and then burn from your hard drive.
●
Reinstall the disc-burning device driver located in the DVD/CD-ROM drives category in Device
Manager.
A DVD or BD playing in Windows Media Player produces
no sound or display
Use MediaSmart to play a DVD or BD. MediaSmart is installed on the computer, and is also available
from the HP Web site at http://www.hp.com.
A device driver must be reinstalled
1.
Remove any discs from the optical drive.
2.
Select Start > Control Panel > System and Security. Then in the System area, click Device
Manager.
3.
In the Device Manager window, click the arrow next to the type of driver you want to uninstall and
reinstall (for example, DVD/CD ROMs, Modems, and so on).
A DVD or BD movie is not visible on an external display
25
4.
Right-click the device listing and click Uninstall. When prompted, confirm that you want to delete
the device, but do not restart the computer. Repeat for any other drivers you want to delete.
5.
In the Device Manager window, click Action, and then click Scan for hardware changes.
Windows scans your system for installed hardware and installs default drivers for any devices
requiring drivers.
NOTE: If you are prompted to restart the computer, save all open files, and then continue with
the restart.
6.
Reopen Device Manager, if necessary, and then verify that the drivers are once again listed.
7.
Try running your program again.
If uninstalling and reinstalling the device drivers does not correct the problem, you may need to update
your drivers using the procedures in the following sections.
Obtaining the latest HP device drivers
1.
Open your Internet browser, go to http://www.hp.com/support, and select your country or region.
2.
Click the option for software and driver downloads, type your computer model number in the search
box, and then press enter.
– or –
If you want a specific SoftPaq, enter the SoftPaq number in the Search box, press enter, and follow
the instructions provided. Proceed to step 6.
3.
Click your specific product from the models listed.
4.
Click the Windows 7 operating system.
5.
When the list of drivers is displayed, click an updated driver to open a window containing additional
information.
6.
Click Install now to install the updated driver without downloading the file.
– or –
Click Download only to save the file to your computer. When prompted, click Save and then select
a storage location on your hard drive.
After the file is downloaded, navigate to the folder where the file was stored, and double-click the
file to install.
7.
If prompted to do so, restart your computer after the installation is complete, and then verify the
operation of the device.
Obtaining the latest Windows device drivers
You can obtain the latest Windows device drivers by using Windows Update. This feature can be set to
automatically check for and install updates for the Windows operating system and other Microsoft
products.
26
Chapter 7 Troubleshooting
To use Windows Update:
1.
Click Start > All Programs > Windows Update.
NOTE: If you have not previously set up Windows Update, you will be prompted to enter settings
before you can check for updates.
2.
Click Check for Updates.
3.
Follow the on-screen instructions.
A device driver must be reinstalled
27
Index
A
audio devices, connecting
external 10
audio features 10
audio functions, checking 10
audio-in (microphone) jack 2
audio-out (headphone) jacks 2
B
BD
inserting 17
removing 20
Blu-ray Disc ROM with LightScribe/
SuperMulti DVD±R/RW with DL
support 15
Blu-ray Disc ROM with SuperMulti
DVD±R/RW Double Layer 15
buttons
next/fast forward 4
play/pause 4
previous/rewind 4
stop 4
volume mute 3
C
CD
burning 19, 25
inserting 16
removing 20
checking audio functions 10
D
device drivers
HP drivers 26
Windows drivers 26
digital dual array microphones,
identifying 2
DVD
burning 25
changing region setting 18
28
Index
inserting 16
removing 20
DVD region settings 18
multimedia software 6, 8
multimedia software, installing
mute button 3
E
earbuds 2
external audio devices,
connecting 10
external monitor port 12
O
optical disc
inserting 16
removing, with power 20
optical drive, using 14
H
HDMI
connecting 12
HDMI port 12
headphone (audio-out) jacks 2
headphones 2
high-definition devices,
connecting 12
HP MediaSmart
starting 7
using 18
P
ports
HDMI 12
ports, external monitor 12
projector, connecting 12
I
internal digital dual array
microphones, identifying 2
issues, resolving 22
J
jacks
audio-in (microphone) 2
audio-out (headphone) 2
M
media activity buttons 4
media activity hotkeys 5
microphones, internal 2
monitor, connecting 12
movie, watching 17
multimedia components,
identifying 1
R
region codes, DVD
9
18
S
software
installing 9
multimedia 8
Windows Media Player 8
speakers 2
SuperMulti LightScribe DVD±RW
and CD-RW Combo with DL
support 14
T
troubleshooting
burning discs 25
device driver 25
disc play 23, 24
DVD movie play 24
external display 25
HP device drivers 26
optical disc tray 22
optical drive detection 23
Windows drivers 26
V
video, using 12
volume mute button 3
volume scroll zone 3
volume, adjusting 3
W
webcam 2
webcam light 2
webcam, using 21
Index
29