HP Firebird with VoodooDNA 802 Desktop PC User's Manual

HP Firebird
with VoodooDNA
Desktop Essentials
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Table of Contents
Setting Up Your HP Firebird ........................................................................ 1
Get It Together ......................................................................................................... 1
Storing documentation and recovery discs .............................................................. 1
Connecting to the HP Firebird ............................................................................... 2
Placing the HP Firebird in the proper location ......................................................... 4
Using surge protection ......................................................................................... 5
Using SLI Technology ................................................................................................ 6
To disable SLI ..................................................................................................... 6
Re-enabling SLI ................................................................................................... 6
Selecting HDMI as the default video output ............................................................ 7
Adjusting the screen mode by using Windows Vista ................................................ 7
Adjusting the screen resolution by using Windows Vista .......................................... 8
Adjusting the screen resolution by using the NVIDIA Control Panel ............................ 8
Setting Up a Local Area Network ................................................................................ 8
Setting Up a Wired (Ethernet) Connection .................................................................... 9
Turning On Your HP Firebird for the First Time .......................................... 11
Finding More Information ........................................................................................ 11
Finding information on the Web ......................................................................... 11
Finding onscreen Help and Support Center .......................................................... 11
Turning On the HP Firebird ...................................................................................... 11
Turning Off the HP Firebird ...................................................................................... 12
Using Shut Down .............................................................................................. 12
Restarting the HP Firebird ........................................................................................ 12
Using the Power button to restart your HP Firebird ................................................. 13
Using Lock ............................................................................................................. 13
Using Sleep Mode .................................................................................................. 13
Using Hibernate mode ....................................................................................... 14
Automatic Sleep, Hibernate, or Away mode ......................................................... 15
Connecting to the Internet ........................................................................................ 15
Using the HP Firebird with Safety and Comfort ........................................................... 16
Setting Up User Accounts ......................................................................................... 16
Protecting the HP Firebird ........................................................................................ 17
Using passwords ............................................................................................... 18
Configuring for automatic Microsoft software updates ........................................... 19
Installing critical security updates ........................................................................ 20
Guidelines for Installing Software and Hardware Devices ............................................ 20
Transferring Files and Settings from an Old Computer to Your HP Firebird ..................... 21
Table of Contents
iii
Using the Norton Internet Security Antivirus Software .................................................. 21
Configuring and registering Norton Internet Security software ................................ 21
Manually running a scan ................................................................................... 22
Setting a Full System Scan time ........................................................................... 22
Setting up a Custom Scan time ........................................................................... 23
Using DVD Media Drives .......................................................................... 25
Handling CDs and DVDs ................................................................................... 25
Inserting and removing CDs and DVDs ................................................................ 26
Compatibility Information ......................................................................................... 26
Disc Features and Compatibility Table ....................................................................... 27
Optical Drive Quick Reference Table ......................................................................... 28
Using Blu-ray Disc Drives ......................................................................................... 29
Caring for Your HP Firebird ...................................................................... 31
Maintenance ............................................................................................ 33
Creating System Recovery Discs ............................................................................... 33
Creating Data Backup Discs ..................................................................................... 33
Security Updates ..................................................................................................... 33
Reviewing programs that run automatically at startup ............................................ 34
Running the Disk Cleanup Program ........................................................................... 34
Manual Disk Cleanup ........................................................................................ 34
Automatic Disk Cleanup ..................................................................................... 34
Running the Disk Defragmenter Program .................................................................... 35
Checking for Hard Disk Drive Errors .......................................................................... 36
Keeping the HP Firebird Free of Dust and Dirt ............................................................ 36
Cleaning the HP Firebird .................................................................................... 37
Cleaning fans, heat sink, and inside the HP Firebird .............................................. 38
Cleaning the keyboard and mouse ...................................................................... 38
Troubleshooting Computer Problems ........................................................ 39
Audio .................................................................................................................... 39
CD and DVD Drives ................................................................................................ 41
Video .................................................................................................................... 43
Display (Monitor) .................................................................................................... 44
Hard Disk Drive ...................................................................................................... 45
Hardware Installation .............................................................................................. 46
Internet Access ....................................................................................................... 48
Keyboard and Mouse .............................................................................................. 50
Power ................................................................................................................... 51
Performance ........................................................................................................... 53
Miscellaneous ........................................................................................................ 56
Updating Drivers ..................................................................................... 57
System Recovery ..................................................................................... 59
Making a System Recovery Disc ............................................................................... 59
System Recovery ..................................................................................................... 60
Recovery from the recovery partition on your hard disk drive .................................. 61
Recovery from the recovery disc .......................................................................... 63
Recovery from the Microsoft Windows Vista OS recovery disc ................................ 64
Post-recovery Procedure ........................................................................................... 66
Index ....................................................................................................... 67
iv
HP Firebird Desktop Essentials (Features may vary by model)
Setting Up Your HP Firebird
WARNING: The power supply is preset for the country/region in which
you purchased your computer. If you move, please check the voltage
requirements for your new location before plugging the computer into an
AC power outlet.
WARNING: Please read “Safety Information” in the Limited Warranty
and Support Guide before installing and connecting the computer to the
electrical power system.
Get It Together
The information you need is available from several sources:
The setup poster shows how to set up the HP Firebird.
This section shows the location of components and connectors on the system.
The computer box contains printed details or updates regarding the HP Firebird.
Storing documentation and recovery discs
Store all user manuals and warranty information in an easy-to-find, safe location.
Hewlett-Packard recommends that you store the system recovery discs with the
documentation. This allows easy access to all important system documents and files.
Setting Up Your HP Firebird
1
Connecting to the HP Firebird
Connect the main hardware devices, such as the monitor, keyboard, and mouse to the back
of the HP Firebird. Other peripheral devices, such as a printer, scanner, or camera, also plug
into connectors on the back of the HP Firebird. The following table shows some, but not all,
connectors:
A
B
C
D
E
M
F
G
H
I
J
K
N
L
NOTE: The location, availability, and number of connectors on the system may vary.
2
HP Firebird Desktop Essentials (Features may vary by model)
Connector/LED/Button
Description and function
(A) Audio Out connector for audio to powered speakers or
headphones.
(B) Mic In connector.
(C) Optical Out connector. Optical S/PDIF output provides
a digital audio signal to connect to the Optical In on a set of
digital speakers. The digital speakers split up the audio
signal to the correct speaker (select models only).
(D) IEEE 1394 connector. This 6-pin connector provides
high-speed connectivity for audio/video devices, storage
peripherals, PCs, or portable devices with very fast transfer
rates.
(E) External Serial Advanced Technology Attachment
(eSATA) connectors for connecting external SATA hard disk
drives.
NOTE: An eSATA connection requires that the drive have
its own power connector.
(F) 4-pin Universal Serial Bus (USB) connectors for
connecting USB 2.0 devices, such as a mouse, keyboard,
or digital camera.
(G) Ethernet LAN (RJ-45) connector. This connector allows
connection to a local area network (LAN).
(H) High definition multimedia interface (HDMI) connector
to connect a TV or monitor. You may need to use an adapter
(VGA-to-DVI or HDMI-to-DVI) to connect the display to the
system.
See the documentation that came with your display device.
(I) DVI (Digital video output) connector to connect a TV or
monitor. You may need to use an adapter (VGA-to-DVI or
HDMI-to-DVI) to connect the display to the system.
See the documentation that came with your display device.
(J) Power connector to connect the external power supply
provided with the computer.
(K) ExpressCard/54 expansion slot for attaching optional
accessories.
Setting Up Your HP Firebird
3
Connector/LED/Button
Description and function (continued)
(L) Computer locking slot for use with a computer lock
mechanism. When in use the left panel will not open.
(M) A 5-in-1 media reader slot with a sliding cover located
on the top of the computer. Supported formats: SD, MMC,
MS, MS Pro, XD.
(N) Power button, located on the front of the computer. To
start your HP Firebird, press the On (left) side of the badge.
Placing the HP Firebird in the proper location
When setting up your new HP Firebird, consider the best location for it. The small size and
low noise rating of the computer mean that you might consider setting it on the desktop. That
location will reduce the amount of dust the computer is exposed to.
When setting up your new HP Firebird, place it where the ventilation openings, located on
the top and back of the unit (A), are unobstructed. Make sure that all connections are secure
and that all cabling is out of the way. Do not place cabling in walkways or where it can be
stepped on or damaged from placing furniture on it. Keep the grill on the top of the system
free of dust, and do not rest objects or allow pets to sit on top of the system.
A
4
HP Firebird Desktop Essentials (Features may vary by model)
Using surge protection
Help protect the monitor, computer, and accessories by connecting all power cords for the
computer and peripheral devices (such as a monitor, printer, or scanner) to a surge protection
device, such as a power strip with surge protection or an uninterruptible power supply (UPS).
Many surge protection devices have surge protection inputs and outputs for modem or
telephone lines. Telephone lines are a common path for lightning spikes to get into the system.
Some surge protection devices have surge protection for television cable connections as well.
Use those if the computer has a television tuner installed.
Not all power strips provide surge protection; the power strip must be specifically labeled as
having this capability. Use a power strip whose manufacturer offers a damage replacement
policy that replaces the equipment if surge protection fails.
Opening the HP Firebird
Press the latch on the bottom of the computer and pull the left side cover open by holding the
upper right corner.
Closing the HP Firebird
Place both hands over the latches on the left side cover and press to close.
Setting Up Your HP Firebird
5
Using SLI Technology
The HP Firebird configurations that include dual graphics cards come configured with
Scalable Link Interface (SLI) enabled. Dual graphics cards with SLI technology work together
to render 3D applications to create a better performance experience.
NOTE: Disabling SLI results in significant graphical performance loss, which means that
games and other 3D applications may no longer run at full potential.
To disable SLI
1
Click the Windows Vista start button™
2
Click the link in the top left to switch to Classic View. Double-click NVIDIA Control
Panel, then click the Set SLI Configuration link on the top left.
3
On the right side of this window, click Do not use SLI technology, and then click the
Apply button at the bottom.
, and then click Control Panel.
If prompted to restart the computer, do so immediately.
Re-enabling SLI
If you have disabled SLI (or your system does not support it), simply connect all monitors to the
ports on the back of your system while it is powered off.
1
Turn on the computer.
2
Click the Windows Vista start button, and then click Control Panel.
3
Click the link in the top left to switch to Classic View. Double-click Personalization
inside the control panel and then click Display Settings.
This window shows you the number of supported monitors connected to your system,
and which ones are connected.
4
Click your second monitor to select it, and if it is connected properly, you will be able to
check the box labeled Extend my Windows desktop onto this monitor.
5
Check this box and click OK.
Repeat this process for additional monitors.
6
HP Firebird Desktop Essentials (Features may vary by model)
Selecting HDMI as the default video output
If DVI is the default video output for your HP Firebird computer and you want to use HDMI,
you will need to change the default.
To identify and change the installed optical drive:
1
Select Start > Computer > Control Panel > System > Hardware > Device
Manager.
2
Then click the plus (+) sign next to DVD/CD-ROM drives.
The default optical drive will be displayed.
3
Change the default to HDMI if you are using HDMI as your video output.
Adjusting the screen mode by using Windows Vista
To change the screen mode by using Windows Vista®:
1
Right-click an empty area of the desktop, and then click Personalize.
2
Click Display Settings.
NOTE: Click the Identify Monitors button to display the icon number on each
screen.
3
Select the monitor, and then click a check mark in the box for Extend the desktop
onto this monitor. (When the box is not checked, the monitor displays a duplicate
desktop.)
4
Click Apply.
5
To change the direction that the desktop extends (left or right, to match how the displays
are physically set up), click a monitor and drag it to the desired position.
6
Click OK.
NOTE: You can connect more than one display device (CRT monitor, flat panel monitor, TV,
and so on) to the system at a time (select models only). You can quickly change which device
displays the desktop by pressing Alt+F5. Each time you press Alt+F5, the desktop appears on
the next device. If pressing Alt+F5 does not work, restart the system and try again.
Setting Up Your HP Firebird
7
Adjusting the screen resolution by using
Windows Vista
To change the screen resolution by using Windows Vista:
1
Right-click an empty area of the desktop, and then click Personalize.
2
Click Display Settings.
3
If necessary, select the monitor, and then adjust the screen resolution by using the slider
under Resolution.
4
Click Apply.
5
Click Yes, if it is present.
6
Click OK.
Adjusting the screen resolution by using the NVIDIA
Control Panel
To change the screen resolution by using the NVIDIA Control Panel:
1
Right-click an empty area of the desktop, and then click NVIDIA Control Panel.
2
Select Standard or Advanced and then click OK.
3
Under Display, click Change resolution.
4
If necessary, select the display, and then adjust the screen resolution by using the slider
under Display resolution.
5
Click Apply, and then click Yes if you want to apply that resolution.
Or
Click No, and change the resolution by using the slider under Display resolution again,
click Apply and then click Yes.
Setting Up a Local Area Network
A home local area network (LAN) may consist of either a wired or a wireless network that you
can use to connect the computer to other devices on the network, including other computers.
The network components may include a hub or a switch, which can connect multiple devices
to the network, or a router, which can connect computers or a broadband Internet connection
to the network. This network connection also enables you to share data and printers or other
devices among your computers. The network connection to the Internet is usually through a
dial-up or cable modem.
A wired network uses Ethernet cables to connect the devices on the network. For example, the
Ethernet cable plugs into the computer network interface adapter and the router.
A wireless network uses radio waves to connect the devices on the network. For example,
both the computer and the router have an antenna and adapter that use the same
Wi-Fi industry standard: 802.11n, 802.11b, 802.11g, or 802.11a.
8
HP Firebird Desktop Essentials (Features may vary by model)
Setting Up a Wired (Ethernet) Connection
The Ethernet connection, which may be called network interface adapter, Network Interface
Card, or NIC, provides a high-speed or broadband connection to an Ethernet network. After
you connect this interface to a network, such as a LAN, you can connect to the Internet
through the network.
1
2
Connect an Ethernet cable to the Ethernet connector (A) on the back of the computer,
and to the network router or LAN device.
A
Ethernet connector (RJ-45 port)
B
Ethernet indicator lights
With the computer turned on, check the indicator lights (B) next to the Ethernet connector
for the status:
ACTIVITY — Lit yellow during network data transfer activity
LINK — Lit green when there is a valid network connection
NOTE: Your Ethernet connector may have only one indicator light.
NOTE: For optimum performance, all of your network connections—computer, wiring, and
router—must support the maximum speed of your network.
Setting Up Your HP Firebird
9
10
HP Firebird Desktop Essentials (Features may vary by model)
Turning On Your HP Firebird
for the First Time
Finding More Information
Finding information on the Web
You can find guides and information for your HP Firebird by using the Internet to access the
Support Web site.
To access support, go to http://www.hp.com/support in your Web browser.
Finding onscreen Help and Support Center
Information about your computer is in the onscreen Help and Support Center. You can find
links to driver updates, access to technical support options, and information about commonly
asked questions.
To open the Help and Support Center, click Start > Help and Support.
Turning On the HP Firebird
After you have connected hardware devices and peripherals to your computer (see
“Connecting to the HP Firebird”), you are ready to turn on the computer:
1
Connect the external power source to the Power connector at the back of the system.
2
Connect the external power source to a power outlet that is equipped with a surge
protector.
3
Turn on the devices in the following order:
a
Press the Power button on the external monitor.
b
Press the Power button to the left side of the badge.
After applying power, the system power LED on the system front panel case lights
up. The computer runs the power-on self tests (POST). While the tests are running,
the BIOS beeps.
c
If you do not see anything within 30 seconds from the time you turned on the
power, the system may have failed a power-on test. Check your connections and
repeat these steps before calling HP Support for assistance.
4
Turn on the speakers, if they are present.
5
Set up HP Firebird by following the onscreen instructions. If prompted, select the
country/region where you are physically located, and wait while the computer makes
preparations.
6
Set up Microsoft® Windows Vista by following the onscreen instructions.
Turning On Your HP Firebird for the First Time
11
Turning Off the HP Firebird
For best results, when using Microsoft Windows Vista, do not shut down the system, except
when you must turn off the power for safety reasons, such as to make repairs, install new
hardware or cards, or change a battery.
As an alternative to shutting down the system, you can lock it or put it into either Sleep or
Hibernate mode, if it is available. You can set the power management timers to put the
computer automatically into Sleep or Hibernate mode.
Sleep and Hibernate modes are power states. Sleep mode saves your work to memory, so
you can resume quickly, and saves your work to the hard disk. The computer then goes to a
reduced-power state. During Sleep mode, the computer hardware light remains on, and the
system is ready to wake quickly and resume your work where you left off. Hibernate mode
saves the system memory to a temporary file on the hard disk and then turns off the
hardware.
Some computers also have a reduced-power state called Away mode. Away mode turns off
the display and mutes the audio, but otherwise keeps the computer operational. During Away
mode, the computer can continue to perform tasks such as recording a scheduled TV program
or streaming video and music files to a remote location.
Using Shut Down
For best results, when using Windows Vista, turn off the system without pressing the power
rocker switch on the front of the computer.
1
Close any open software programs by clicking the X at the upper-right corner of each
program window.
2
Click the Windows Vista start button on the taskbar.
3
Click the Arrow button next to the Lock button.
4
Click Shut Down.
5
Turn off the monitor.
Restarting the HP Firebird
When you restart the HP Firebird, the system clears some settings and starts over using the
operating system and software in its memory. Restarting is the easiest and most effective way
to solve many software issues for the system.
Also, you may want to install additional software programs or hardware devices onto the
computer, and doing so may require that you restart the system after installation.
To restart the HP Firebird:
1
Click the Windows Vista start button on the taskbar.
2
Click the Arrow button next to the Lock button.
3
Click Restart.
Or
Press the Power button on the left side of the badge on the front of the system. Press the Power
button on the left side of the badge to restart.
12
HP Firebird Desktop Essentials (Features may vary by model)
Using the Power button to restart your HP Firebird
During normal operation, if you cannot restart the operating system using the software, press
and hold for five seconds (A) the Power button on the left side of the badge to shut the system
down. Press the Power button again to restart.
A
Using Lock
If you lock the system, only you or the administrator can log on to it. For more information,
see “Setting Up User Accounts.”
1
2
Click the Windows Vista start button on the taskbar.
Click the Lock button.
To unlock the system, you must enter your password.
Using Sleep Mode
When the HP Firebird is in Sleep mode, it goes into a reduced-power state. The monitor is
blank, as if it were turned off. By using Sleep mode:
You save time, because you do not have to wait for the system to go through the normal
startup routine when you wake it again. The next time that you use the computer, any
programs, folders, and documents that were open before you put the computer into
Sleep mode are available.
The computer can receive faxes, if you set it to do so.
The computer can retrieve e-mail messages and download information from the Internet
automatically, if you set it to do so.
Turning On Your HP Firebird for the First Time
13
To put the HP Firebird into Sleep mode manually:
Press the Sleep button on the keyboard, if it is present.
Or
1
Click the Windows Vista start button on the taskbar.
2
Click the Arrow button next to the Lock button.
3
Click Sleep.
To wake from Sleep mode:
Press the Sleep button on the keyboard.
Or
Quickly press the Power button on the left side of the badge on the front of the
HP Firebird.
If the system does not work properly when you wake it from Sleep mode, restart the computer.
Using Hibernate mode
Hibernate mode is available as an advanced power setting. When the system is in Hibernate
mode, it saves to the hard disk drive everything that is in computer memory, turns off the
monitor and the hard disk drive, and then turns itself off. When you turn on the system again,
your programs, folders, and documents are restored to the screen.
To put the HP Firebird into Hibernate mode manually:
1
Click the Windows Vista start button on the taskbar.
2
Click the Arrow button next to the Lock button.
3
Click Hibernate, if it is present.
NOTE: If Hibernate is not present, you can set up the computer to go into Hibernate
mode automatically; see “Automatic Sleep, Hibernate, or Away mode.”
To wake the HP Firebird from Hibernate mode, press the Power button on the left side of the
badge on the front of the system. If the system does not work properly when you wake it from
Hibernate mode, restart the computer.
14
HP Firebird Desktop Essentials (Features may vary by model)
Automatic Sleep, Hibernate, or Away mode
You can set the HP Firebird to go into Sleep, Hibernate, or Away modes automatically when
it is idle for a specified number of minutes. To put the system into a mode automatically,
modify the power management settings.
1
Click the Windows Vista start button on the taskbar.
2
Click Control Panel.
3
Click System and Maintenance.
4
Click Power Options.
5
Click Change when the computer sleeps.
6
For Sleep or Away mode, select an option from the Put the computer to sleep
drop-down menu, and click Save changes.
Or
For Hibernate or Away mode:
a
Click Change advanced power settings.
b
Click the plus sign (+) next to Sleep.
c
Click an item and make selections, and then click Apply.
d
Click OK.
Connecting to the Internet
The HP Firebird can connect to the Internet through a cable or telephone (DSL) modem, or
using a local area network (LAN). Check with your Internet Service Provider (ISP) for specific
information on the connection. To make the hardware connections, see “Setting Up Your HP
Firebird.”
To connect to the Internet:
1
Sign up with an ISP. If you already have an account with an ISP, skip this step and follow
the instructions provided by the ISP.
2
Connect to the Internet. You must connect through your ISP. Usually, the ISP provides an
icon on the desktop after installation.
3
Double-click the ISP-provided icon on the desktop, and log in.
Open your Web browser and browse the Internet.
NOTE: If you have questions, contact your ISP directly.
Turning On Your HP Firebird for the First Time
15
Using the HP Firebird with Safety and Comfort
WARNING: To reduce the risk of serious injury, read the Safety & Comfort
Guide. It describes proper workstation setup, posture, and health and
work habits for computer users. It also provides important electrical and
mechanical safety information.
Before you begin using the HP Firebird, arrange the system and your work area to maintain
your comfort and productivity. Refer to the Safety & Comfort Guide for important ergonomic
information:
Click the Windows Vista start button on the taskbar, click All Programs, click
User Guides, and then click Safety & Comfort Guide.
Or
Type the following into a Web browser address box, and then press Enter:
http://www.hp.com/ergo
Setting Up User Accounts
User accounts enable you to set the privileges for each user of the HP Firebird. For example,
you can set the software programs that each user is allowed to access.
Windows Vista provides three types of user accounts:
Administrator:
Is allowed to change account types for other users, change passwords, change
system-wide settings, access all files on the computer, and install software and drivers
that are compatible with Windows Vista.
16
Limited - Standard User:
Is not allowed to change other user settings or passwords. A Limited account may
not be able to install or run some software.
Is allowed to change the limited account picture, and to create, edit, or delete the
account password.
Guest:
Is allowed to use most software and change system settings that do not affect other
users or the security of the system.
Is not allowed to change other user settings or passwords, or install software.
Does not have access to password-protected files, folders, and settings.
HP Firebird Desktop Essentials (Features may vary by model)
Creating multiple user accounts on the same system has certain advantages, as well as some
drawbacks.
Advantages to multiple user accounts:
Ability to create individual user settings
Ability to limit access to software for certain users
Drawbacks to multiple user accounts:
More memory (RAM) usage
Multiple Temporary Internet Files folders to remove during Disk Cleanup
More data to back up
Longer time to complete virus scan
Protecting the HP Firebird
Protect the HP Firebird, personal settings, and data from a variety of risks by using:
Passwords.
Antivirus software.
Firewall software.
Critical security updates.
NOTE: Security solutions are designed to act as deterrents, but they may not be able to
prevent software attacks or to prevent the system from being mishandled or stolen.
Computer risk
Security feature
Unauthorized use of the computer or user account
User password
Computer viruses
Norton Internet Security software
(antivirus and firewall program)
Unauthorized access to data
Norton Internet Security software
Windows Vista updates
Unauthorized access to Setup Utility, BIOS settings, and
other system identification information
Administrator password
Ongoing or future threats to the computer
Critical security updates from
Microsoft
Turning On Your HP Firebird for the First Time
17
Using passwords
A password is a group of characters that you choose to secure the computer information.
Several types of passwords can be set, depending on how you want to control access to your
information. Passwords can be set in the Microsoft Windows Vista operating system on the
computer.
CAUTION: To avoid being locked out of the computer, record each
password you set. Because passwords are not displayed as they are set,
changed, or deleted, it is essential to record each password immediately
and store it in a secure place.
Use the following list as a basic guide when choosing a password:
Choose a password that is easy for you to remember but difficult for others to guess.
Choose a long password (minimum of six characters).
Use a combination of uppercase and lowercase letters, numbers, and symbols.
Do not use personal information that others can easily figure out, such as your birthday,
child’s name, or phone number.
Do not write down passwords unless you store them in a secure place away from the
computer. Do not store passwords in a file on the computer.
You can use the same password for more than one Windows Vista security feature.
A password can have any combination of up to eight letters and numbers, and it is not
case sensitive.
A password must be set and entered with the same keys. For example, if you set the
password with number keys on the keyboard, the password is not recognized if you
subsequently try to enter it with the embedded numeric keypad.
NOTE: Select models include a separate numeric keypad, which functions exactly like
the keyboard number keys, except in the case of passwords.
18
A password set in Windows Vista must be entered at a Windows Vista prompt.
HP Firebird Desktop Essentials (Features may vary by model)
The following table lists the Windows Vista passwords and describes their functions. For
information on how to set passwords, see “Using passwords.” For additional information on
Windows Vista passwords, such as screen saver passwords, type passwords into the Search
Help box in the Help and Support Center.
Password
Function
Windows Vista Administrator
password
Protects administrator-level access to computer contents.
Windows Vista User password
Protects access to a Windows Vista user account and the
computer contents. It must be entered when you resume
from Sleep or Away mode.
CAUTION: If you forget the Administrator password, you cannot access
Setup Utility.
Configuring for automatic Microsoft software updates
Microsoft continually updates the Windows Vista operating system. HP recommends that you
run Windows Vista Update monthly to install these updates. One way to keep the operating
system up to date is to use the Automatic Updates feature.
When connected to the Internet, Windows Vista Update automatically notifies you through a
pop-up message or icon in the notification area when critical updates are available. When
you see the Windows Vista Update message, allow the updates to download to your system.
If you update the system weekly, or even monthly, the time required for download is minimal.
To configure Automatic Updates:
1
Click the Windows Vista start button on the taskbar.
2
Click Control Panel.
3
Click Security.
4
Click Windows Update.
5
Click Change settings.
6
Select the desired configuration:
7
Install updates automatically (recommended) — This is the default setting,
and it enables you to specify a day and time to automatically download and install
recommended updates.
Download updates but let me choose whether to install them.
Check for updates but let me choose whether to download and
install them.
Never check for updates (not recommended) — This option makes the
computer more vulnerable to security threats and performance problems and is not
recommended.
Click OK.
Turning On Your HP Firebird for the First Time
19
Installing critical security updates
CAUTION: To reduce the risk of information damage or loss from security
breaches and computer viruses, install all critical updates from Microsoft
as soon as you receive an alert.
Additional updates to the operating system and other software may have become available
after the computer was shipped. Download all available updates and install them onto the
computer.
Guidelines for Installing Software and
Hardware Devices
After you set up the HP Firebird, you may want to install additional software programs or
hardware devices. Keep in mind the following important guidelines:
Before installation, make a restore point by using the Microsoft System Restore program.
a
Make sure you are logged in as an Administrator.
b
Click the Windows Vista start button on the taskbar.
c
Click Control Panel.
d
Click System and Maintenance.
e
Click Backup and Restore Center.
f
Click Create a restore point or change settings.
g
In the System Properties window, on the System Protection tab, click Create.
Follow the onscreen instructions.
The restore point is a snapshot of the computer settings. By using System Restore, you
ensure that you have a stable set of settings to use. For information on System Restore,
go to the Microsoft Web site at: http://www.microsoft.com/worldwide
Choose software that is compatible with the computer; check the operating system,
memory, and other requirements listed for the new software.
Install the new software according to the directions provided by the software
manufacturer. If you need help, check the manufacturer’s documentation or customer
service information.
If you need to restore factory settings after you install a program that is incompatible:
a
Make sure you are logged in as an Administrator.
b
Click the Windows Vista start button on the taskbar.
c
Click Help and Support.
d
Click Recover factory settings.
e
Choose an option, and then follow the onscreen instructions.
For antivirus software, uninstall the existing software program before reinstalling it or
installing a new antivirus program.
NOTE: Use only licensed original software. Installing copied software may be illegal, or it
may result in an unstable installation or infect the computer with a virus.
20
HP Firebird Desktop Essentials (Features may vary by model)
Transferring Files and Settings from an Old
Computer to Your HP Firebird
You can copy files from the old computer to your new HP Firebird by using media such as
CDs or DVDs, memory sticks, or personal media drives. You can also copy certain settings
such as Web browser Favorites and address books by using Windows Easy Transfer
software, which is included with Microsoft Windows Vista.
To transfer your files and settings:
1
Click the Windows Vista start button on the taskbar.
2
Click Help and Support.
3
Type transfer files into the Search Help box.
4
Click the overview article Transfer files and settings from another computer.
This article describes a Microsoft solution for moving your files to your new computer.
5
Click Windows Easy Transfer.
6
Follow the onscreen instructions in the Windows Easy Transfer wizard to transfer your
files from an old computer to your new HP Firebird.
Using the Norton Internet Security Antivirus
Software
When you use the computer for e-mail, network, or Internet access, you expose it to computer
viruses. Computer viruses can disable or damage your operating system, software programs,
or computer utilities. Antivirus software can detect most viruses, remove them, and, in most
cases, repair any damage that they have caused. To provide ongoing protection against
newly discovered viruses, you must keep antivirus software up to date.
Norton Internet Security, an antivirus software program, is preinstalled on your computer and
includes a free trial subscription of protection updates. You can enable Symantec’s
LiveUpdate™ to obtain updates automatically whenever you are online. HP strongly
recommends that you protect the computer against new viruses beyond the trial period by
purchasing an extended update service.
Configuring and registering Norton Internet Security
software
When you first set up the computer, Norton Internet Security helps you to
configure and register your copy of Norton Internet Security.
Ensure that you set up Norton Internet Security before you start using the Internet.
1
Double-click the Norton Internet Security icon on the desktop.
Or
Click the Windows Start Button on the taskbar, All Programs, Norton Internet
Security, and then click Norton Internet Security.
2
Click a task under Tasks & Scans, and then follow any onscreen instructions.
For information about using and updating the Norton Internet Security software, open Norton
Internet Security, and then click Help under Quick Links.
Turning On Your HP Firebird for the First Time
21
Manually running a scan
To select and run a scan:
1
Double-click the Norton Internet Security icon on the desktop.
2
Click the Norton Internet Security tab.
3
Click the Tasks & Scans bar.
4
Click Run a Scan.
5
Select Run Full System Scan to scan your entire hard disk drives for viruses and
security risks. Depending on the number of files on your computer, this may take several
minutes.
6
When the scan is complete, click Finish.
Setting a Full System Scan time
To schedule a time for a Norton Internet Security Full System Scan:
1
Double-click the Norton Internet Security icon on the desktop.
2
Click the Norton Internet Security tab.
3
Click the Tasks & Scans bar.
4
Click Configure a Scan.
5
Click Schedule Full System Scan.
6
Click New.
7
Set the frequency and time that you want the scan to run.
8
When you are done, click OK.
NOTE: If the computer is in Sleep mode, the Norton Internet Security program does not
perform a scheduled antivirus scan.
22
HP Firebird Desktop Essentials (Features may vary by model)
Setting up a Custom Scan time
To create a Custom Scan for specific files, folders, and drives:
1
Double-click the Norton Internet Security icon on the desktop.
2
Click the Norton Internet Security tab.
3
Click the Tasks & Scans bar.
4
Click Configure a Scan.
5
Click Manage Custom Scans.
6
Click Create Custom Scan, and then click Next.
7
Click Add Folders or Add Files. Place a check mark next to the files and folders that
you want to scan, click Add, and then click Next.
8
Type a name for your customized scan, and then click Finish.
9
Click Schedule next to the customized scan that you just created.
10 Click New.
11 Set the frequency and time that you want the scan to run.
12 When you are done, click OK.
NOTE: If the computer is in Sleep mode, the Norton Internet Security program does not
perform a scheduled antivirus scan.
Turning On Your HP Firebird for the First Time
23
24
HP Firebird Desktop Essentials (Features may vary by model)
Using DVD Media Drives
Your computer can come with one of several types of DVD drives that allow you to perform
different tasks. What you can do depends on what kind of drive you have.
Allows you to:
DVD+RW/+R
Blu-ray DVD+RW/+R
Read data from CDs.
•
•
Play music CDs.
•
•
Read DVDs.
•
•
Record (burn) data or music
to discs.
•
•
Play DVD movies.
•
•
Record (burn) DVD movies.
•
•
Read Blu-ray discs.
•
Record data to Blu-ray discs.
•
Handling CDs and DVDs
To avoid damaging a disc, follow these guidelines:
Return the disc to the case when you are finished using it.
Handle the disc by its outside edges or center hole only.
Do not touch the unlabeled side of a disc or place the unlabeled side down on a desk.
Doing so could scratch the surface of the disc.
Store discs at room temperature.
Using DVD Media Drives
25
Inserting and removing CDs and DVDs
CAUTION: Use only standard-shaped (circular) discs in the drive. Using
non-standard discs, such as heart-shaped discs or business-card discs,
may damage the drive.
To insert a CD or DVD:
1
Remove the CD or DVD from its case,
holding the disc edges or center hole only.
2
With the computer turned on, slide the disc
into the slot drive with the label facing to
the right.
NOTE: On a double-sided DVD, read the text
around the center hole to determine which side
(A versus B or Standard versus Widescreen) to
play. Slide the disc into the drive with the label
facing left for the side that you want to play.
To remove a CD or DVD:
1
With the computer turned on, press the
Eject button.
2
Holding on to the disc edges or center hole
only, slide the disc out of the slot drive.
3
Place the disc in its case.
Compatibility Information
An important feature of a DVD Writer/CD Writer drive is its high level of compatibility with
other optical drives and CD and DVD players:
The CDs that you create play in most home and car stereos as well as most computer
DVD-ROM and CD-ROM drives.
The DVDs that you create are compatible with some DVD video players and with most
computer DVD-ROM drives.
CD-R discs are more compatible with home and car stereos than CD-RW discs are.
Blu-ray disc drives are required to play Blu-ray discs.
Blu-ray disc drives can read Blu-ray discs and record to Blu-ray discs.
HD disc drives are capable of playing HD discs but not recording HD data to disc.
The DVD Writer/CD Writer drive is able to read from and record to almost every type of
optical disc. Writing speed rates for the DVD Writer/CD Writer drive are fast, allowing quick
recording times.
26
HP Firebird Desktop Essentials (Features may vary by model)
Disc Features and Compatibility Table
Disc
File type
Can be
recorded
onto
CD-ROM
Data
No
Yes
No
No
Music
No
Yes
Yes
Varies by
model
Data
Yes
Yes
No
No
Music
Yes
Yes
Varies by
model
Varies by
model
Data
Yes
Yes
No
No
Music
Yes
Yes
Varies by
model
Varies by
model
Data
No
Yes
No
No
DVD movie
No
Yes
No
Yes
Data
Yes
Varies by
model
No
No
DVD movie
Yes
Varies by
model
No
Varies by
model
DVD+R
and DVD-R
Data
Yes
Yes
No
No
DVD movie
Yes
Yes
No
Varies by
model
Doublelayer
DVD+R/
DVD-R
Data
Yes
Varies by
model
No
Varies by
model
DVD movie
Yes
Varies by
model
No
Varies by
model
DVD+RW
and
DVD-RW
Data
Yes
Yes
No
No
DVD movie
Yes
Yes
No
Varies by
model
Blu-ray
DVD
Data
Yes
Yes
No
Varies by
model
Movie
Yes
Yes
No
Varies by
model
CD-R
CD-RW
DVD-ROM
DVD-RAM
Plays in
computer
Plays in
home or
car stereo
Plays in
home DVD
player
Using DVD Media Drives
27
Disc
(continued)
HD DVD
VCD
File type
Can be
recorded
onto
Plays in
computer
Plays in
home or
car stereo
Plays in
home DVD
player
Data
No
Yes
No
Varies by
model
Movie
No
Yes
No
Varies by
model
DVD movie
No
Yes
No
Varies by
model
NOTE: Some computers come with the double-layer DVD Writer. It supports single-layer and
double-layer DVD media. Double-layer technology gives you greater capacity and allows you
to store up to 8 GB* of data on double-layer DVD+R or DVD-R media. Double-layer is a new
technology. Double-layer media compatibility varies widely with some home DVD players
and DVD-ROM drives. Double-layer DVD technology is supported by select models only.
For the latest disc compatibility information for your computer, go to the HP Support Web site
at: http://www.hp.com/support
*1 GB is defined as 1 billion bytes. 1 GB = 1 billion bytes when referring to hard disk drive
capacity. Actual formatted capacity is less.
Optical Drive Quick Reference Table
Optical
drive can:
CDCDROM RW
DVD+
Combo
RW/+R Double- CDDVD- DVD- DVDlayer
RW/
ROM RAM RW/-R DVD
DVD
Read CDs,
CD-Rs, and
CD-RWs.
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Read DVDs.
No
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Read data
on a CD.
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Play music.
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Record data
or music to
disc for
storage or
backup.
No
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
View DVD
movies.
No
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Record DVD
movies.
No
No
No
Yes
Yes
Yes
No
Yes
Yes
28
HP Firebird Desktop Essentials (Features may vary by model)
Light
Scribe BD HD
DVD+
DVD+
RW/+R RW/+R
Optical
CDdrive can: CD(continued) ROM RW
DVD+
Combo
RW/+R Double- CDDVD- DVD- DVDlayer
RW/
ROM RAM RW/-R DVD
DVD
Light
Scribe BD HD
DVD+
DVD+
RW/+R RW/+R
Play games.
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
Create
LightScribe
label.
No
No
No
No
No
No
No
Yes
Yes
Play
No
Blu-ray DVD.
No
No
No
No
No
No
No
Yes
Record
data to
Blu-ray disc.
No
No
No
No
No
No
No
No
Yes
Record HD
No
data to DVD.
No
No
No
No
No
No
No
No
Using Blu-ray Disc Drives
If the computer came with a Blu-ray (BD) disc drive, there are three programs that are
designed specifically for use with this drive:
DVD Play plays Blu-ray, high-definition (HD), and regular commercial DVD discs.
PowerProducer is a video editing program for creating Blu-ray or DVD discs.
PowerToGo is a Blu-ray disc recording (burning) program for different types of data
storage, such as video, music, pictures, and other data. This program enables you to
record data to Blu-ray, HD DVD, and other recordable DVD discs.
NOTE: The Blu-ray HD DVD+RW/+R drive does not support recording high-definition data
to disc.
Using DVD Media Drives
29
30
HP Firebird Desktop Essentials (Features may vary by model)
Caring for Your HP Firebird
Keeping your powerful HP Firebird running at its optimal level does not require a lot of time
or experience. You only need the basic steps outlined in this guide to do it!
Having a maintenance schedule is critical to keeping your HP Firebird in excellent and
reliable condition. Use this maintenance chart and the sections that explain how to perform
these tasks to guide you in caring for your HP Firebird!
Weekly
Software Cleanup
Using Disk Cleanup or safe third-party cleaning tools removes junk files and temporary
files that accumulate and slow down your system. Also, check for programs you no longer
need and uninstall them.
Defragmentation
Running Disk Defragmenter keeps your hard disk in good condition, as well as improves
system performance. Frequently performing this task does not harm your system.
Virus Scan
Performing a full virus scan every week can catch anything that may have slipped through
unnoticed. Most anti-virus products have a scheduling feature to keep track of this
automatically.
Monthly
Hardware Cleanup
Thoroughly clean the inside and outside of your computer.
Software Updates
Using Windows Updates can fix operating system bugs and improve performance. Also,
be sure to check for driver updates for your hardware and new versions of your favorite
programs.
Hard Disk Diagnostic
Sometimes a failing hard disk can be caught beforehand, saving you a lot of surprises in
the future.
Yearly
System Recovery
In time, your system may still get bogged down, depending on the usage of the computer.
Use System Recovery to wipe your Windows installation clean, restoring it to the original
configuration when you first powered up your system. Remember to make a backup first!
Before proceeding with a system wipe, see the “System Recovery” section in this guide for
further details.
Caring for Your HP Firebird
31
32
HP Firebird Desktop Essentials (Features may vary by model)
Maintenance
To ensure that your computer works at peak performance, HP recommends that you keep
current backups of your important data, protect against data loss, and perform simple
maintenance of your computer.
Creating System Recovery Discs
One of the first things to do when you get a new computer is to create system recovery discs.
In the event of a full system crash, these discs can be used to return your system to its original
factory condition.
Refer to the “System Recovery” section of this guide for details.
Creating Data Backup Discs
An external hard disk drive is the best way to back up important data. Or, use CD or DVD
recording (or burning) software to create backup discs of important information, including
personal files, e-mail messages, and Web site bookmarks.
When writing data to a backup disc, HP recommends that you use software that includes
write verification functionality. This feature compares the data on your hard disk drive with the
data copied to the backup media, ensuring that it is an exact copy.
If you encounter recording issues with discs, try alternate media (different types or brands).
Also, use the Windows Explorer tool to view your files and verify that all content was copied.
To open Windows Explorer, right-click the Windows Vista start button, and then click
Explore.
Security Updates
Keeping your system free from viruses and spyware is just as important as backing up your
files.
To check for security software updates:
1
Click the Windows Vista start button, and then click Control Panel.
2
Under Security, click Check for Updates.
3
Download and install any updates by clicking Install Updates.
To schedule automatic security updates:
1
Click the Windows Vista start button, and then click Control Panel.
2
Under Security, click Turn automatic updating on or off.
3
Follow onscreen instructions to schedule updates.
Maintenance
33
Reviewing programs that run automatically at startup
To improve system speed and performance, set the Windows Start Menu to open only
needed software programs:
1
Click the Windows Vista start button, All Programs, and then click Windows
Defender.
2
Click Tools.
3
Click Software Explorer.
4
In the Category list, select Startup Programs.
5
Select the program that you want to prevent from running, and then click Disable.
Keep the system tray clean
In the bottom right corner of your Windows desktop (beside the clock) is a collection of icons
that make up the system tray. These icons represent programs that are running in the
background, potentially slowing down your computer.
Right-clicking these icons gives you a menu that usually allows you to disable automatic
startup of these programs, or at least exit them. Note that your anti-virus program resides here
as well, so be careful not to disable it.
Running the Disk Cleanup Program
The Disk Cleanup software program frees up space on your hard disk drive by removing
temporary and unused files (including temporary Internet files and files in the Recycle Bin).
Either run Disk Cleanup manually, or set it up to run automatically.
Manual Disk Cleanup
1
Click the Windows Vista start button, All Programs, Accessories, System
Tools, and then click Disk Cleanup.
Disk Cleanup searches for files to delete and calculates how much disk space can be
saved.
2
Place a check mark in the check box next to the file types you want to delete.
3
Click OK, and then click Delete Files to finish deleting the selected files.
Automatic Disk Cleanup
1
Click the Windows Vista start button, All Programs, Accessories, System
Tools, and then click Task Scheduler.
2
Click Action, and then click Create Basic Task.
3
Type a name for the task, and an optional description.
4
Click Next, and then click Next again.
5
Select the reoccurrence, and then click Next.
6
Select the time at which to run Disk Cleanup, and then click Next. Disk Cleanup may
take a long time, so select a time when the computer is on but not in use.
7
Select Start a program, and then click Next.
34
HP Firebird Desktop Essentials (Features may vary by model)
8
Under Program/Script, click Browse.
9
Type cleanmgr.exe, click Open, and then click Next.
10 Review the summary of the schedule that you set. When you are done, click Finish.
Disk Cleanup will run at the time that you set.
Running the Disk Defragmenter Program
When Microsoft Windows Vista stores files on your hard disk drive, it often divides them into
fragments so that they fit into the available space on the drive. When you open a fragmented
file, the process takes more time, because it must be retrieved from more than one place.
The Disk Defragmenter program groups the fragmented files together on your hard disk drive
to improve computer performance. This does not affect the location of files and folders on
your computer.
NOTE: The Disk Defragmenter program may take a long time to complete. You can run it
unattended overnight.
1
Save your work and close all open programs.
2
Press the Ctrl, Alt, and Delete keys simultaneously.
3
Click Start Task Manager.
4
On the Applications tab, select all the programs that are listed, and then click
End Task. Close the Task Manager.
5
Click the Windows Vista start button, All Programs, Accessories, System
Tools, and then click Disk Defragmenter.
6
Click Defragment Now.
If Disk Defragmenter repeatedly starts, a background program is still accessing the hard disk
drive. Restart the computer in Safe Mode, and then run the Disk Defragmenter program
again:
1
Click the Windows Vista start button, click the Arrow button
next to the Lock button, and then click Restart.
2
As soon as the first logo screen appears, press the F8 key.
3
In the Windows Advanced Options menu, use the arrow keys to select Safe Mode,
and then press Enter.
4
After Windows Vista starts, use the preceding procedure to run the Disk Defragmenter
program.
5
To turn off Safe Mode, repeat step 1.
Maintenance
35
Checking for Hard Disk Drive Errors
Perform the following procedure to check the integrity of the hard disk drive in Windows
Vista. Close all open programs before beginning the disk check.
1
Click the Windows Vista start button, and then click Computer.
2
Right-click the hard disk drive that you want to check, and then click Properties.
3
Click the Tools tab.
4
Under Error-checking, click Check Now.
5
If desired, place a check mark in the Automatically fix file system errors and
Scan for and attempt recovery of bad sectors check boxes.
6
Click Start. If you are prompted to restart the computer, click Yes.
The computer will restart and check the hard disk drive for errors.
NOTE: The hard disk drive on HP computers with the Windows Vista operating system
preinstalled may appear to be smaller than what is stated in the product specifications, in the
documentation, or on the box. Hard disk drives are described and advertised by
manufacturers in terms of decimal (base 10) capacity. Windows Vista and other programs,
such as FDISK, use the binary (base 2) numbering system.
In decimal notation, one megabyte (MB) is equal to 1,000,000 bytes, and one gigabyte (GB)
is equal to 1,000,000,000 bytes. In the binary numbering system, one megabyte is equal to
1,048,576 bytes, and one gigabyte is equal to 1,073,741,824 bytes. Because of the
different measuring systems, you may see a difference between the size reported by
Windows Vista and the size advertised. The storage capacity of the hard disk drive is as
advertised.
Windows Vista reports smaller capacity in the Windows Explorer tool and in the Computer
window, because it shows information about one partition on the hard disk drive at a time.
One of the partitions contains the system recovery information.
Keeping the HP Firebird Free of Dust and Dirt
Physical maintenance of your hardware is required to keep components working well. This
includes cleaning keyboards, screens, and internal fans in the computer.
You might notice that your system is getting louder when it runs. This can be caused by dust
buildup on the inside. When dust buildup gets to a certain point, the system can overheat,
causing automatic shutdown.
To clean the HP Firebird you will need:
A clean, dry, lint-free cloth
Isopropyl or rubbing alcohol (optional)
Small battery-operated vacuum cleaner
Can of compressed air with small sprayer tube
36
HP Firebird Desktop Essentials (Features may vary by model)
Cleaning the HP Firebird
1
Unplug the HP Firebird from its power source.
2
Unplug the monitor from its power source.
3
Use a clean, dry cloth to dust the computer case.
4
Use a clean cloth dampened with warm water to wipe the computer case.
5
If there is sticker residue or a spill on the computer case, use isopropyl or rubbing
alcohol and a lint-free cloth to remove it.
6
Use a clean cloth to dry the computer.
Cleaning vents
Air vents keep the system cool. To maintain efficient air flow, keep these vents clean by using
a small battery-operated vacuum cleaner. (A battery-operated vacuum cleaner eliminates the
risk of electric shock.)
1
Ensure the HP Firebird is off and unplugged.
2
Run the vacuum cleaner over all the vents in the computer case, which are located on
the top (A), rear (B), and bottom (C) of the system. Use compressed air to thoroughly
remove dust.
A
C
B
Bottom View
(without stand)
Maintenance
37
3
Remove the front cover; see “Opening the HP Firebird.”
4
Remove any debris that has accumulated in and around the computer ports (for
example, the Ethernet and USB ports).
Cleaning fans, heat sink, and inside the HP Firebird
If your computer is air-cooled, critical components inside your system are cooled by fans. The
heat sink absorbs and dissipates heat. When dust builds up on the fans and heat sink, it
creates a blanket effect, causing components to overheat, leading to poor system
performance, automatic shutdown, or early part failure.
1
Ensure the HP Firebird is off and unplugged.
2
Remove the left side cover; see “Opening the HP Firebird.”
3
Open the door to the optical drive and the hard drives by pressing the two latches at the
same time.
4
Blow compressed air to remove dust from the fan on the left of the disk drive area
(the fan is visible only when the drives are removed).
5
Remove the fan tray by pressing the two latches and blow the dust through the radiators,
from the inside out.
6
Blow off the dust from all other fans.
7
Vacuum all bottom surfaces on the computer inside.
8
Close the door to the ODD/HDD.
9
Replace the fan tray.
10 Replace the left side cover on its hinges and close the cover.
Cleaning the keyboard and mouse
When cleaning the keyboard keys, use a low setting on the battery-operated vacuum cleaner,
to avoid removing key caps and springs.
1
Vacuum between the keys of the keyboard and along the grooves.
2
Use a clean, dry cloth and isopropyl alcohol to clean buildup on the keyboard keys and
along the keyboard edges.
3
Wipe the body of the mouse and the mouse cord with cleaning wipes or a cloth and
cleanser.
38
HP Firebird Desktop Essentials (Features may vary by model)
Troubleshooting Computer Problems
The troubleshooting tables in this section appear in the following order:
Audio
CD and DVD Drives
Video
Display (Monitor)
Hard Disk Drive
Hardware Installation
Internet Access
Keyboard and Mouse
Power
Performance
Miscellaneous
For more information about monitor problems, or for problems related specifically to your
printer, refer to the documentation provided by the product manufacturer.
Audio
Symptom
Possible solution
No sound is produced.
Press the Mute button on the keyboard to see whether the Mute
feature is enabled.
Or
1
2
3
Click the Windows Vista start button, and then click
Control Panel.
Click Hardware and Sound, and then click Adjust
system volume.
If programs are muted, click the Mute button to unmute them.
Click the Volume icon on the task bar, or use the keyboard
controls to increase the volume.
Ensure that powered (active) speakers are turned on.
Turn off your computer and reconnect the speakers. Ensure that the
speakers are connected to an audio connector, not a Line In or
headphone connector.
Press the Sleep button (select models only) or the Esc key on the
keyboard, to resume from Sleep mode.
Unplug headphones if they are connected to your computer.
Troubleshooting Computer Problems
39
Audio (continued)
Symptom
Possible solution
Sound is only coming out
of two speakers.
Ensure that all speakers are connected into the correct audio
connectors. If they are, use either your sound card software or the
Windows Audio Controller (located in the Control Panel) to set your
speakers to the appropriate settings: 2.1, 4, 4.1, 5.1, or 7.1.
Codec error messages
appear when certain
audio files are played.
Open the file in Windows Media Player. Ensure that Windows
Media Player is configured to automatically download codecs.
If the correct codec is available, the file will play. Note that
you must be connected to the Internet to download codec files.
If the correct codec is not available, check whether an update
is available for Windows Media Player.
For more information, open Windows Media Player Help and
search for codec.
Volume is very low or
unsatisfactory.
Detached non-powered speakers (speakers without a separate
power cord) do not produce satisfactory sound. Replace the
non-powered speakers with powered speakers. Powered speakers
have a power cord and On button, and they connect to the Audio
Out connector on the back of the computer.
-1
40
HP Firebird Desktop Essentials (Features may vary by model)
CD and DVD Drives
Symptom
Possible solution
The CD or DVD drive
cannot read a disc, or it
takes too long to start.
Ensure that the disc is inserted into the drive with the label
facing left.
Wait at least 30 seconds for the drive to determine the type of
media.
Clean the disc with a disc cleaning kit, available from most
computer stores.
The driver may be corrupted or outdated. For detailed information
about restoring and updating drivers, visit the HP Web site.
I cannot remove a CD
or DVD.
Turn on your computer, and then press the Eject button closest to the
drive to eject the disc from the slot-load drive.
If you suspect a problem with the Eject button itself:
I cannot record (burn)
a disc.
1
Click the Windows Vista start button, and then click
Computer.
2
Right-click the CD or DVD drive you want to open, and then
click Eject.
Ensure that the disc is inserted into the drive with the label
facing left.
Verify that you are using the correct disc type (media) for the drive.
Try a different brand of disc.
Ensure that the disc is clean and undamaged. If recording stopped
during a recording session, the disc may be damaged; use a
different disc.
Use the correct type of disc for the type of files that you are
recording.
When using a CD-R disc, ensure that it is blank if you are recording
music, and that it is blank or appendable (with space to add more
data files) if you are recording data.
Verify that you are using the correct disc type when you make a
copy of a disc. Some recording programs can record only to the
same disc type as the source. For example, you can record a DVD
only to a DVD+R/-R or a DVD+RW/-RW disc, and you can record
a CD only to a CD-R or a CD-RW disc.
Ensure that the disc drive is capable of the action you want it to
perform, and that you specify the same drive in the CD or DVD
recording software.
Troubleshooting Computer Problems
41
CD and DVD Drives (continued)
Symptom
Possible solution
I cannot record (burn)
a disc.
(continued)
Select a slower write speed for the recording drive, if a slower
speed is available.
The recording software may not let you add a track if it exceeds the
available space on your disc. You can make space available by
removing one or more tracks from the list before recording the files
to the disc.
Close all software programs and windows before recording.
Ensure that you have enough available space on your hard disk
drive to store a temporary copy of the content:
1
Click the Windows Vista start button, and then click
Computer.
2
Right-click the hard disk drive, and then click Properties to
view the available space.
If you are on a network, copy the files from a network drive to your
hard disk drive first, and then record them to disc.
Close all programs and windows, and then restart your computer.
I cannot add data
to a DVD.
Ensure that you set the correct recording option (append or add
data files) in your DVD recording software.
Titles of music tracks are
not displayed for the CD.
For the artist, title, and track information to appear when you play
music CDs, the computer must be connected to the Internet. This
information is not recorded on the disc.
Track information may not be available for every CD.
An error message
appears when I capture
video.
You may need to select the capture device. To find out how to
change the video device selection, refer to the Help menu in the
video capture program.
I cannot play a DVD
movie on a DVD player.
Your DVD player cannot play video files that were recorded onto
the DVD as data files. To play a movie properly, use a video
recording program. Some video files may be viewed on a
computer, but not on a home DVD video player.
42
HP Firebird Desktop Essentials (Features may vary by model)
Video
Symptom
Possible solution
Some video files do
not play.
Your file may be corrupt or in an unsupported format. Open the
video file in a video editor, and then resave the file in a supported
format.
Codec error messages
appear when I play
certain video files.
Open the file in Windows Media Player. Ensure that Windows
Media Player is configured to automatically download codecs.
Error message: Files
Needed To Display Video
Are Missing or Corrupt.
If the correct codec is available, the file will play. Note that
you must be connected to the Internet to download codec files.
If the correct codec is not available, check whether an update
is available for Windows Media Player.
For more information, open Windows Media Player Help and
search for codec.
1
2
3
Click the plus sign (+) next to Sound, video and game
controllers.
4
Right-click TV tuner (select models only), and then click
Update Driver Software.
Select Search automatically for updated driver
software.
5
Graphics become
corrupted when I play
video games.
Click the Windows Vista start button, right-click
Computer, and then click Properties.
Under Tasks, click Device Manager.
6
7
Follow the instructions to update the driver.
If you are prompted, restart the computer.
1
Click the Windows Vista start button, right-click
Computer, and then click Properties.
2
Under Tasks, click Device Manager.
3
Click the plus sign (+) next to Display adapters.
4
Right-click the video card, and then click Update Driver
Software.
Select Search automatically for updated driver
software.
5
6
7
Follow the onscreen instructions to update the driver.
If you are prompted, restart the computer.
Undo any overclocking you may have done to your video card.
Troubleshooting Computer Problems
43
Display (Monitor)
In addition to the information listed here, also refer to the documentation that came with your
monitor.
Symptom
Possible solution
Screen is blank, and
monitor power light is
not lit.
Reconnect the power cord to the back of the monitor and to the wall
outlet.
Screen is blank.
Press the space bar on the keyboard, or move the mouse, to make the
screen display visible again.
Press the On button on the front of the monitor.
Press the Sleep button (select models only), or the Esc key on the
keyboard, to resume from Sleep mode.
Press the Power button on the left side of the badge to turn on the
computer.
Inspect the monitor video connector for bent pins:
If any of the pins are bent, replace the monitor connector cable.
If no pins are bent, reconnect the monitor connector cable to the
computer.
Ensure that the video cards are properly seated in the connection slots
on the motherboard.
System turns on, but
monitor is blank and
system is making
strange beeping
sounds.
This beeping is called a POST (Power-On Self Test) error code.
Record the pattern of beeping (ex.: 3 short, 1 long, repeating). Error
codes vary from system to system, with the exception of a few codes
outlined in the following list. Some motherboards are equipped with a
small character display that prints out a code accompanying these
beeps. Record this code if available.
1 short beep: Normal start, self test passed.
1 long, 1 short beep: Problem with motherboard.
1 long, 3 short beeps: Problem with video card.
1 beep, repeating: Problem with RAM.
Continuous beep: Power connection to video card(s) dislodged or
disconnected.
Try removing your video card(s) and reseating them. Also try removing
all RAM modules but one, powering on, listening for error codes,
powering off, adding another, etc., recording notes as you go. Contact
Customer Care after you have written down the code(s) and tried
reseating components, or require help doing so.
Images on the screen
are too large or too
small, or the images
are fuzzy.
44
Adjust the monitor resolution setting in Windows Vista:
1
Right-click the desktop, and then click Personalize.
2
Click Display Settings.
3
Adjust the Resolution slider as necessary.
HP Firebird Desktop Essentials (Features may vary by model)
Hard Disk Drive
Symptom
Possible solution
Computer seems to be
locked up and is not
responding.
Use the Windows Task Manager to close any programs not
responding, or restart the computer:
1
Press the Ctrl, Alt, and Delete keys on the keyboard
simultaneously.
2
3
Click Start Task Manager.
Select the program that is not responding, and then click
End Task.
If closing programs does not work, restart the computer:
1
Press the Ctrl, Alt, and Delete keys on the keyboard
simultaneously.
2
Click the arrow next to the red Shut Down button, and then
click Restart.
Or
1
2
Error message: Hard disk
drive error.
Press the Power button on the left side of the badge to turn off
the computer.
Press the Power button on the left side of the badge to start the
computer.
Press the Help ? button on the keyboard to open the Help and
Support Center, or refer to the Limited Warranty and Support Guide
to contact Support.
Troubleshooting Computer Problems
45
Hardware Installation
Symptom
Possible solution
A new device is not
recognized as part of the
system.
Install the device driver from the CD provided with the device, or
download and install the driver from the device manufacturer’s
Web site.
You may need an updated driver for Windows Vista. Contact the
device vendor directly for an update.
For HP peripherals, visit the HP Web site. For details, refer to the
Limited Warranty and Support Guide for details.
Ensure that all cables are properly and securely connected, and
that the pins in the cable or connector are not bent.
Turn off the computer, turn on the external device, and then turn on
the computer to integrate the device with the computer.
Restart the computer, and then follow the onscreen instructions to
accept the changes.
Disable the automatic settings in the operating system for the card,
and choose a basic configuration that does not cause a resource
conflict.
You can also reconfigure or disable devices to resolve the resource
conflict.
A new device does
not work.
46
To install or uninstall a device driver, you must be logged in with
administrative privileges. If you need to switch users, click the
Windows Vista start button, click the Arrow button next to
the Lock button, and then click Switch User. Choose a user with
administrative privileges.
HP Firebird Desktop Essentials (Features may vary by model)
Hardware Installation (continued)
Symptom
Possible solution
A device does not work
after installing a new
device.
To resolve a device conflict, you may need to disable one of the
devices or uninstall an old device driver:
1
Click the Windows Vista start button, right-click
Computer, and then click Properties.
2
Under Tasks, click Device Manager.
3
Click the plus sign (+) next to the problem device, and check
for exclamation points in a yellow circle near the device icon.
The exclamation point means that there is a device conflict or
a problem with the device. Exclamation points do not always
appear when a device is not working properly.
4
If you have removed a hardware device, and the device
driver is listed in the Device Manager, this may be causing the
device conflict. To uninstall the old driver so that the new
device driver works properly, right-click the device, click
Uninstall, and then click OK.
Double-click the name of the device, and then select
Properties.
5
6
Click the Resources tab to verify that there is a device
conflict.
7
Click the General tab to see whether your device is enabled
and working properly. If it is available, click the
Troubleshoot button, and then follow the onscreen
instructions in the device troubleshooter wizard.
Click the Windows Vista start button, click the Arrow
button next to the Lock button, and then click Restart.
8
Troubleshooting Computer Problems
47
Internet Access
Symptom
Possible solution
I cannot connect to the
Internet.
Verify Internet settings, or contact your Internet Service Provider
(ISP) for assistance.
Verify that you are using the proper cables for your Internet
connection type. Your computer may have a modem and an
Ethernet network adapter (also called a network interface card, or
NIC). A modem uses a standard telephone cable to make a dial-up
connection. A NIC uses a network cable to connect to a local area
network (LAN). Do not connect a telephone cable to the NIC. Do
not plug a network cable into a telephone service line; doing so
may damage the NIC.
For more information about connecting to the Internet, press the
Help ? button on the keyboard to open the Help and Support
Center.
Verify that the Web browser is installed and set up to work with
your ISP.
Try moving the computer chassis.
Try to connect again later, or contact your ISP for assistance.
I cannot automatically
start Internet programs.
Log in to your ISP, and start the desired program.
Web pages load slowly.
Verify that the correct modem speed and COM port are selected:
1
Click the Windows Vista start button, and then click
Control Panel.
2
3
Click Hardware and Sound.
Double-click Phone and Modem Options.
4
Click the Modems tab, and then click the Properties
button.
5
In the Device status area, verify that the modem is working
properly.
Note that Web pages do not always load as quickly as files stored
on your computer. Web pages may also load slowly if there is
currently a high demand for the Web site.
48
HP Firebird Desktop Essentials (Features may vary by model)
Internet Access (continued)
Symptom
Possible solution
My Internet browser
home page changed to
something I did not want.
You may have spyware on your computer. Spyware is software that
usually runs silently in the background on your computer, collecting
and sending information about you and your use of the computer to
another person or system on the Internet.
You can find and remove spyware from your computer by using any
one of a number of software programs available for this purpose,
including Windows Defender.
To scan for spyware by using Windows Defender:
1
Click the Windows Vista start button, All Programs,
then click Windows Defender.
2 Click Scan.
Note that many of the popular virus protection programs also
include tools that scan for and remove spyware from your
computer.
To avoid getting spyware on your computer:
Unwanted pop-up
advertisements display
on my computer when I
am connected to the
Internet.
Do not install programs if you are not sure they come from
reputable companies. Check the company Web site carefully
for information about what is included with the program.
Do not automatically click Yes when a download window
asks if it is OK to install a program on your computer. Read
the message in the window and ensure that it is a software
program that you really want.
This is typically caused by adware or advertising-supported
software.
You can configure your Web browser to block pop-ups. For
example, in Internet Explorer, click Tools, and then click Pop-up
Blocker.
To remove adware from your computer, use the antispyware/
adware program included on your computer (select models only),
or use any one of a number of available software programs that
remove adware programs.
Note that many of the popular virus protection programs also
include tools that scan for and remove adware from your computer.
Troubleshooting Computer Problems
49
Keyboard and Mouse
Symptom
Possible solution
Keyboard commands
and typing are not
recognized by the
computer.
Turn off the computer by using the mouse, reconnect the keyboard
to the back of the computer, and then turn on the computer.
Keyboard Print button
does not work.
Use the Print menu item in the program (usually located on the
File menu).
Mouse (with cable) does
not work or is not
detected.
Unplug and reconnect the mouse cable to the computer.
Cursor does not respond
to mouse movement.
Restart your computer by using the keyboard:
If the mouse is still not detected, turn off the computer, reconnect the
mouse cable, and then restart the computer.
1
2
Press the Alt and Tab keys on the keyboard simultaneously, to
navigate to an open program.
Press the Ctrl and S keys on the keyboard simultaneously to
save your changes in the selected program (Ctrl+S is the
keyboard shortcut for Save on most—not all—programs).
3
After saving changes in all open programs, press the Ctrl and
Esc keys on the keyboard simultaneously to display the
Windows Start Menu.
4
Use the arrow keys to select the Arrow
button next to the Lock button. Select Shut
Down, and then press the Enter key on
the keyboard.
After the shutdown is complete, reconnect the mouse
connector to the back of your computer, and then turn on the
computer.
5
I cannot move the cursor
using the arrow keys on
the number key pad.
Press the Num Lock key. The Num Lock light should not be on if you
want to use the arrow keys on the number key pad.
Cursor moves only
vertically or horizontally
(or it does not move
smoothly on the screen).
Remove the rollerball cover from bottom of mouse (by rotating it
counterclockwise), remove the ball, and clean it with a damp,
lint-free cloth (not paper). Also clean the rollers on which the ball
moves.
Optical mouse does not
track the cursor well.
Place the mouse on a mouse pad or sheet of white paper, or gently
wipe the light sensor lens on the bottom of the mouse with a lint-free
cloth (not paper).
50
HP Firebird Desktop Essentials (Features may vary by model)
Keyboard and Mouse (continued)
Symptom
Possible solution
Cursor moves too fast or
too slow.
Adjust the cursor speed:
1
Click the Windows Vista start button, and then click
Control Panel.
2
3
Click Hardware and Sound, and then click Mouse.
Click the Pointer Options tab.
4
Adjust the Motion slider toward either Slow or Fast, to
decrease or increase the speed at which the cursor responds
to mouse movement.
5
Click OK.
Power
Symptom
Possible solution
Computer will not turn on
or start.
Ensure that the cables connecting the computer to the external
power source are plugged in properly.
If the screen is blank, the monitor may not be properly connected.
Connect the monitor to the computer, plug it in, and turn it on. See
the “Display (Monitor)” entry in this guide for more details.
Test the wall outlet by connecting a different electrical device to it.
Incompatible memory (RAM) may have been installed. Reinstall the
old memory to return the computer to its original state.
Reseat the hard disk drive data and power cables.
Error message: Invalid
system disk or
Non-System disk or disk
error.
When drive activity stops, remove the disk and press the spacebar
on the keyboard. The computer should start up.
Computer does not turn
off when the Power
button is pressed.
Press the Power button on the left side of the badge until the
computer turns off.
Computer shuts down
automatically.
The computer may be in an exceedingly hot environment. Let it
cool down.
Ensure that the computer air vents are not blocked, and that the
internal fan is running. Note that your computer may not have an
internal fan.
Troubleshooting Computer Problems
51
Power (continued)
Symptom
Possible solution
Computer displays the
wrong date and time.
The real-time clock (RTC) battery may need to be replaced. Battery
life is approximately seven years.
Before replacing the battery, try resetting the date and time in
Windows Vista.
1
2
Click the Windows Vista start button, click Settings,
and then click Control Panel.
Click Clock, Language, and Region, and then click
Date and Time.
If you are viewing the Control Panel in Classic view, just click
Date and Time in the Control Panel menu.
3
Click the Date and Time tab, and then click Change Date
and Time.
If you are prompted to enter an administrator password or
confirmation, type the password or provide confirmation.
4
In the Date and Time settings:
Set the hour, minute, and seconds by highlighting the
number you want to change and typing in the desired
time. You may also use the arrows to increase or
decrease the hours, minutes, or seconds.
5
Set the date by using the arrows to choose the month and
year, and then click on the day of the month in the
calendar.
Click OK.
Alternatively, you can click on the clock in the system tray on your
desktop to bring up the Change Date and Time interface.
If the problem persists, replace the battery.
52
HP Firebird Desktop Essentials (Features may vary by model)
Performance
Symptom
Possible solution
System works improperly
or stops.
Your HP Firebird uses the operating system and installed software
programs during normal operation. If your system works improperly
or stops, you may be able to repair it using one of the two methods
below:
Restart your HP Firebird
Restarting is the simplest method of repair for your system. When
you restart, the computer reloads the operating system and software
into its memory.
To restart your HP Firebird:
1
Close all open programs and windows.
2
Click the Windows Vista start
button, click the Arrow button next to
the Lock button, and then click Restart.
Turn off your HP Firebird
When you turn off your HP Firebird and then turn it on again, you
force the system to reload the operating system into its memory,
which clears some tracking information. This may eliminate some
problems that can remain after you perform a restart.
To turn off your HP Firebird:
1
Close all open programs and windows.
2
Click the Windows Vista start
button, click the Arrow button next to
the Lock button, and then click
Shut Down.
Restart your system by pressing the Power button on the left
side of the badge on the front of the HP Firebird.
3
Troubleshooting Computer Problems
53
Performance (continued)
Symptom
Possible solution
Software programs and
files take longer than
normal to open or
respond.
If you created multiple user accounts on your computer, ensure that
no other users are logged in. If there are multiple users logged in
simultaneously, system resources must be shared among them.
Run the Disk Cleanup program to delete unwanted files (including
temporary Internet files, installed components and programs that
you no longer use, and files in the Recycle Bin) from your hard disk
drive:
1
2
3
4
Click the Windows Vista start button, All Programs,
Accessories, System Tools, and then click Disk
Cleanup.
Select the drive on which you want to perform the cleanup.
Place a check mark in the check box next to the file types that
you want to delete.
Click OK, and then click OK to permanently delete the files.
Run the Disk Defragmenter program to group fragmented files
together on your hard disk drive to improve performance. This does
not affect the location of files and folders on your computer.
NOTE: The Disk Defragmenter program may take a long time to
complete. It is a good idea to run it overnight.
54
1
Save your work and close all other programs.
2
Press the Ctrl, Alt, and Delete keys on the keyboard
simultaneously.
3
Click Start Task Manager.
4
On the Applications tab, select all the programs that are
listed, and then click End Task. Close the Task Manager.
5
Click the Windows Vista start button, All Programs,
Accessories, System Tools, and then click Disk
Defragmenter.
6
Click Defragment now.
HP Firebird Desktop Essentials (Features may vary by model)
Performance (continued)
Symptom
Possible solution
Software programs and
files take longer than
normal to open or
respond.
(continued)
Remove unused programs:
1
Click the Windows Vista start button, and then click
Control Panel.
2
3
Click Uninstall a program.
Select the program you want to remove, and then click
Uninstall.
Follow the onscreen instructions.
4
Check for hard disk drive errors:
1
Close all open programs and windows.
2
Click the Windows Vista start button, and then
Computer.
3
Right-click the hard disk drive that you want to check, and
then click Properties.
Click the Tools tab.
4
5
6
Under Error-checking, click Check Now.
If desired, place a check mark in the Automatically fix file
system errors and Scan for and attempt recovery of
bad sectors check boxes.
7
Click Start. If you are prompted to restart the computer,
click Yes.
System shuts down on
its own.
When the computer or its parts get overheated, the system shuts
down. Clean the computer at least every 2 to 3 months, and more if
it is a dusty environment. See “Keeping the HP Firebird Free of Dust
and Dirt.”
System hangs during
boot and displays an
error message about
missing Windows files.
Undo any overclocking you may have done to your video card,
and then restart the system.
Bad memory modules or a faulty hard disk are known to cause this
problem also. Run a memory test and a hard disk diagnostic before
calling Customer Care.
Troubleshooting Computer Problems
55
Miscellaneous
Symptom
Possible solution
Computer overheats.
If your computer is liquid-cooled and you replaced the power
supply, check that you have reconnected all the cables.
A buildup of dust also causes overheating. See “Keeping the HP
Firebird Free of Dust and Dirt.”
Error message:
Insufficient memory.
Close all open programs, and then try the
desired task again, or restart your computer
(click the Windows Vista start button,
click the Arrow button next to the Lock button, and then click
Restart). If the message displays again, consider purchasing and
installing additional memory.
System starts, but blue
screens appear randomly
in Windows and system
reboots.
This can be caused by a bad memory module. Run a memory test
using System Recovery. Try to get an error code from the blue
screen by disabling automatic restart:
Reboot your PC.
Press F8 after the memory count, but before Windows loads.
Select Safe Mode, and then press Enter.
On the desktop, right-click on My Computer and click
Properties.
In Vista, click Advanced System Settings. In XP, click the
Advanced tab.
Then click Settings under Startup and Recovery.
Uncheck Automatically restart and click OK, then click
OK again, and then restart normally.
Back in Windows again, wait until you get another blue screen and
record the error code along with any files mentioned. Customer
Care will ask for this information.
56
HP Firebird Desktop Essentials (Features may vary by model)
Updating Drivers
A driver is a software program that enables your computer to communicate with an attached
device, such as a printer, hard disk drive, mouse, or keyboard.
Complete the following procedure to update a driver, or to revert (or roll back) to an earlier
version of the driver if the new one does not solve your problem:
NOTE: Use driver updates from HP only. Driver versions available directly from component
manufacturers could potentially harm your computer.
1
Click the Windows Vista start button, right-click Computer, and then click
Properties.
2
Under Tasks, click Device Manager.
3
Click the plus sign (+) to expand the type of device for which you want to update or roll
back the driver (for example, DVD/CD-ROM drives).
4
Double-click the specific item (for example, HP DVD Writer 640b).
5
Click the Driver tab.
6
To update a driver, click Update Driver, and then follow the onscreen instructions.
Or
To revert to an earlier version of a driver, click Rollback Driver, and then follow the
onscreen instructions.
Updating Drivers
57
58
HP Firebird Desktop Essentials (Features may vary by model)
System Recovery
Should your system fail or become corrupted, you have options. You might be able to recover
your system from the recovery partition on the hard disk drive, from a recovery disc you
made before the system failed, or from the Microsoft Windows Vista operating system (OS)
disc included with your computer.
Recovery methods are described here, after the instructions for making your own
recovery disc.
Making a System Recovery Disc
One of the first things you should do when you purchase a new computer is make a system
recovery disc. This disc can be used in the event of a system crash where your system stops
working altogether, or if your system becomes corrupted. If this happens, and you do not
have a recovery disc, it may be impossible to recover your system.
With this procedure, you create a disc from the recovery image on your hard disk drive. This
image contains the operating system and software files originally installed on your computer
at the factory.
Creating the recovery file
First you create a recovery file that you record, or burn, to a disc.
1
2
Click the Windows Vista start button, and then click All Programs.
Click HP Tools and Support, and then click Create Recovery DVD.
A window opens, showing a progress bar. The creation process can take up to
15 minutes.
A .iso file, VDRS.iso, is created on your desktop.
Recording the recovery file to disc—method one
There are two methods for writing the VDRS.iso file to disc. This first method takes a little
longer, but it allows for write verification, so it ensures that your disc works and that the data
is verified.
1
Click the Windows Vista start button, and then click All Programs.
2
Click CyberLink Power2Go, and then click Power2Go.
3
In the Disc Type field, select DVD, and then click OK.
The Power2Go window opens.
4
In the Select Source field, find and select the VDRS.iso file.
5
In the main menu at the top of the window, select Burning, and then click Burn Disc
Image.
A Burn Disc Image window opens.
System Recovery
59
6
In the From field, browse to and select the VDRS file, and then click Open.
7
Place a check mark in the Verify recorded data check box, and then click Burn.
8
When prompted, insert a DVD in the disc drive.
A window opens, showing burning and verification progress.
9
When the message Burn disc image: Completed Successfully appears, click OK.
The DVD ejects automatically. With a permanent pen, mark it clearly as your system recovery
disc, and place it in a secure storage place.
Recording the recovery file to disc—method two
This method is a little faster, but it does not allow for write verification.
1
Double-click the VDRS.iso file.
A disc recording window opens.
2
In the From field, select the desktop VDRS.iso file. Click Open, and then click Burn.
3
Insert a writable DVD into the disc drive when you are prompted.
A window opens, showing the burning progress.
4
In the window indicating a successful burn, click OK.
The DVD ejects automatically. With a permanent pen, mark it clearly as your system recovery
disc, and place it in a secure storage place.
CAUTION: All data on the hard disk drive will be deleted in the following
procedures. You will lose data if it is not backed up.
System Recovery
After you try restarting your computer, and reinstalling problem software, you can run system
recovery as a last resort to reinstall the factory-installed operating system, software programs,
and hardware drivers.
The system recovery process completely erases and reformats the hard disk drive, deleting all
data files you created since purchase. It then reinstalls the operating system, programs, and
drivers.
You must reinstall any software that was not installed on the computer at the factory. This
includes software that came on CDs included in the computer accessory box, and software
programs you installed after purchase.
Which recovery option to choose?
Attempt a system recovery in the following order:
1
Through the Windows Vista Start menu
2
By pressing the space bar on the keyboard during startup (if you cannot get to the
desktop)
3
From the system recovery disc you made
4
From the Windows OS disc included with your computer
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HP Firebird Desktop Essentials (Features may vary by model)
Recovery from the recovery partition on your hard
disk drive
Choose one of the following procedures to reinstall the operating system and software from
the recovery image on your hard disk drive:
“Recovery from the Windows Start Menu”—if you can see your desktop
“Recovery if you cannot get to the desktop”
NOTE: System recovery deletes all data and programs you created or installed after
purchase. Ensure that you have backed up any data you want to keep to a removable disc or
external hard disk.
Recovery from the Windows Start Menu
If the computer is working, and Windows Vista is responding, follow these steps to perform a
system recovery.
1
Turn off the computer.
2
Disconnect all peripheral devices from the computer, except monitor, keyboard, and
mouse.
3
Turn on the computer.
4
Click the Windows Vista start button, All Programs, HP Tools and Support,
and then click Boot to Recovery.
5
Follow the onscreen prompts.
If the system does not automatically restart, restart it when prompted.
A window opens, showing the file loading progress.
6
In the registration window, type your product key number (found on the Certificate of
Authenticity sticker inside the front cover of your computer), and then click Next.
A window opens, asking where you want to install Windows.
7
If it is not already highlighted, select System Drive.
8
Click Drive Options in the lower-right area of the window.
CAUTION: All data on the hard disk drive will be deleted in the next step.
You will lose data if it is not backed up.
9
Ensure that System Drive is highlighted and the Recovery partition is not highlighted,
and then click Delete.
A window opens asking whether you are sure you want to delete.
10 Click OK.
Note that the partition you deleted now shows Unallocated Space.
11 Click Next.
A window opens, showing installation progress.
12 Wait while the computer prepares the desktop.
13 Proceed to the “Post-recovery Procedure.”
System Recovery
61
Recovery if you cannot get to the desktop
If Windows Vista is not responding, but the computer is working, complete the following steps
to perform a system recovery.
1
Turn off the computer. If necessary, press the Power button on the left side of the badge
on the computer until the computer turns off.
2
Disconnect all peripheral devices from the computer, except the monitor, keyboard, and
mouse.
3
Press the Power button on the left side of the badge to turn on the computer.
4
When the HP logo screen appears, press the space bar on the keyboard repeatedly,
and continue to do so until the Boot Manager window opens.
By default, Microsoft Windows Vista is highlighted as the source from which the
computer should start (boot).
5
Use the up arrow and down arrow keys on the keyboard to select Recovery Partition
(it should now be highlighted), and then press Enter on the keyboard.
A window opens, showing file download progress.
6
In the registration window, type your product key number (found on the Certificate of
Authenticity sticker inside the front cover of your computer), and then click Next.
A window opens, asking where you want to install Windows.
7
If it is not already highlighted, select System Drive by using the up arrow and
down arrow keys. Ensure that the partition associated with Recovery is not selected.
8
Click Drive Options in the lower-right area of the window.
CAUTION: All data on the hard disk drive will be deleted in the next step.
You will lose data if it is not backed up.
9
Ensure that System Drive is still highlighted and that the Recovery partition is not
highlighted, and then click Delete.
A window opens, asking whether you are sure you want to delete.
10 Click OK.
Note that the partition you deleted now shows Unallocated Space.
11 Click Next.
A window opens, showing installation progress.
12 Wait while the computer prepares the desktop.
13 Proceed to the “Post-recovery Procedure.”
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HP Firebird Desktop Essentials (Features may vary by model)
Recovery from the recovery disc
This section describes how to perform a system recovery from the system recovery disc that
you made.
1
Insert the recovery disc you made in the disc drive.
2
Shut down the computer. If you do not have access to the desktop, press the Power
button on the left side of the badge on the computer to shut down.
3
Press the Power button on the left side of the badge to turn on the computer.
4
When the HP logo screen appears, press the Delete key on the keyboard repeatedly,
until the logo screen disappears.
NOTE: Some operations may be slightly different depending on your motherboard.
5
From the main menu at the top of the window, use the left arrow and right arrow
keys on your keyboard to select Boot.
6
Use the up arrow and down arrow keys to select Boot Device Priority, and then
press Enter on the keyboard.
Next, associate 1st Boot Device with CDROM. To do so:
1
Ensure 1st Boot Device is selected, and press Enter.
2
In the submenu that appears, use the arrow keys to move the black marker on the right
of the boot devices to CDROM. Press Enter.
3
Press F10 on the keyboard.
4
Ensure Yes is selected, and press Enter to save configuration changes.
Note that 1st Boot Device is now associated with CDROM.
The system automatically restarts from the disc drive.
5
Press 3 on the keyboard (to select Disaster Recovery), and then press Enter.
A window opens, showing file loading progress.
6
In the registration window, type your product key number (found on the Certificate of
Authenticity sticker inside the front cover of your computer), and then click Next.
A window opens, asking where you want to install Windows.
7
If it is not already highlighted, select System Drive by using the up arrow and
down arrow keys.
8
Click Drive Options in the lower-right area of the window.
CAUTION: All data on the hard disk drive will be deleted in the next step.
You will lose data if it is not backed up.
9
Ensure that System Drive is still highlighted and that the Recovery partition is not
highlighted, and then click Delete.
A window opens, asking whether you are sure you want to delete.
10 Click OK.
Note that the partition you deleted now shows Unallocated Space.
11 Click Next.
System Recovery
63
A window opens, showing the installation progress.
12 Wait while the computer prepares the desktop.
13 (Optional) Use the first part of this procedure to reverse the boot order again, to
associate the 1st Boot Device with the hard disk drive.
14 Proceed to the “Post-recovery Procedure.”
Recovery from the Microsoft Windows Vista OS
recovery disc
This section describes a system recovery with the Windows Vista operating system disc
included with your computer. If you recover with this method, your system will not have the
custom drivers and software originally installed at the factory.
For this method, you need to know the edition of Windows Vista you have (for example,
Premium or Ultimate) or the product key number (found on the Certificate of Authenticity
sticker inside the front cover of your computer).
1
With the computer on, insert the Microsoft Windows Vista system recovery disc
(included with your computer) in the disc drive slot.
2
Shut down the computer. If you do not have access to the desktop, press the
Power button on the left side of the badge on the computer to shut down.
3
Press the Power button on the left side of the badge to turn on the computer.
4
When the HP logo screen appears, press the Delete key on the keyboard repeatedly,
until the logo screen disappears.
NOTE: Some operations may be slightly different depending on your motherboard.
5
From the main menu at the top of the window, use the left arrow and right arrow
keys on your keyboard to select Boot.
6
Use the up arrow and down arrow keys to select Boot Device Priority, and then
press Enter on the keyboard.
Next, you associate 1st Boot Device with CDROM. To do so:
1
Ensure that 1st Boot Device is selected, and press Enter.
2
In the submenu that appears, use the arrow keys to move the black marker on the right
of the boot devices to CDROM. Press Enter.
3
Press F10 on the keyboard.
4
Ensure that Yes is selected, and press Enter to save configuration changes.
Note that 1st Boot Device is now associated with CDROM.
The computer automatically restarts.
5
Press any key on the keyboard when prompted. You must press a key while the message
is onscreen.
A window opens, showing the file loading progress.
6
Choose which language to install, and other preferences, and then click Next.
7
In the Install Windows window, click Install Now.
8
In the registration window, type your product key number (found on the Certificate of
Authenticity sticker inside the front cover of the computer), and then click Next.
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HP Firebird Desktop Essentials (Features may vary by model)
9
Select the edition of Windows you purchased, and then click Next.
If you entered your product key number, Windows automatically determines which
edition you have.
10 Accept the license terms by placing a check mark in the check box, and then
click Next.
11 Click Custom (Advanced) install.
12 In the next window, use the up arrow and down arrow keys to select System
Drive.
13 Click Drive Options in the lower-right area of the window.
CAUTION: All data on the hard disk drive will be deleted in the next step.
You will lose data if it is not backed up.
14 Ensure that System Drive is still highlighted and that the Recovery partition is not
highlighted, and then click Delete.
A window opens, asking whether you are sure you want to delete.
15 Click OK.
Note that the partition you deleted now shows Unallocated Space.
16 Click Next.
A window opens, showing the installation progress.
17 Wait while the computer prepares the desktop.
18 It is critical now to install custom software programs and hardware drivers next. Follow
the instructions in the next procedure, using the Application and Driver Recovery disc
included with your computer.
Using the Application and Driver Recovery disc
Use the Application and Driver Recovery disc you received with your computer to install
custom software programs and hardware drivers. Look on the Web for updates to the custom
installations.
You must turn off User Account Control (UAC) before you install the software and drivers. To
turn off UAC:
1
Click the Windows Vista start button, and then click Control Panel.
2
Click User Accounts and Family Safety, User Accounts, and then click Turn
User Account Control on or off.
3
Remove the check mark from the Use User Account Control (UAC) to help
protect your computer check box, and then click OK.
4
Restart the computer when prompted.
System Recovery
65
Next, use the Application and Driver Recovery disc to install important software and drivers.
1
Insert the Application and Driver Recovery disc in the disc drive slot.
2
View the contents of the supplemental disc.
3
Click the top folder, Install Me First.
The HP System Information Utility within this folder must be installed first, before any
other software programs or hardware drivers can be installed.
4
Click HP System Information Utility to view its folder contents.
5
Double-click the Install.bat file.
The System Information Utility loads.
6
Open each folder that contains the software or driver you want to install, and
double-click the .exe file within each folder.
7
Proceed to the “Post-recovery Procedure.”
Installation files are generally named “Setup.exe” or “install.exe.”
Post-recovery Procedure
After system recovery, your computer is as it was when it left the factory. Configure the system
now to your needs.
1
Turn off the computer, reconnect all devices that were originally connected to it, and
then turn on the computer.
2
Configure your Internet connection.
3
Reinstall the software that originally came in the box with the computer, and any
additional software you purchased.
If you installed updates to any software programs or hardware drivers, reinstall them as
well. You can typically download these updates from the manufacturer’s Web site.
4
Use Windows Update to get critical updates from Microsoft:
a
Click the Windows Vista start button, and then click Control Panel.
b
Under Security, click Check for Updates.
c
Click Install Updates to download and install updates.
5
Restart the computer. (Some updates will not finish installing until you restart.)
6
If you performed a backup before the system recovery, copy the backup data files from
the backup media to the hard disk drive.
7
Ensure that your system is running up-to-date security software.
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HP Firebird Desktop Essentials (Features may vary by model)
Index
Numerics
5-in-1 media reader slot 4
A
adjusting monitor 7, 8
anitvirus software 17
antivirus, installing program 20
Application and Driver Recovery disc 65
Audio 39
Audio Out connector 3
B
Blu-ray
compatibility 26
DVD 29
using a Blu-ray drive 25, 27, 29
buttons
Off, See turning off computer 12
C
cable modem, using 8
carpal tunnel syndrome 16
CD 41
CDs and DVDs
handling discs 25
Cleaning 37, 38
computer
connectors 2
setting up 1
transferring files 21
turning off 12
Computer locking slot 4
connecting
peripherals 2
connection
wired network 9
connector
computer 2
monitor 3
creating a recovery file 59
Creating System Recovery Discs 33
D
data
backing up with external hard drives
backing up with CD or DVD 33
discs
drive compatibility 26
features and compatibility 27
Display 44
DVDs
High-Definition 28
DVI connector, using with SLI technology 6
E
eSATA hard disk drive connector 3
Ethernet connection 9
ExpressCard/54 expansion slot 3
extended screen mode 7
H
Hard disk drive
recovery partition 61
Hardware 46
HDMI
selecting as the default video output 7
hibernate mode 14
High definition multimedia interface (HDMI)
connector 3
High-Definition
disc drives 28
HP Firebird
turning on for first time 11
I
IEEE 1394 connector 3
Internet 48
K
Keyboard 50
Index
67
L
S
LAN (local area network) 8
setting up 9
using Local Area Network 3, 8
Limited Warranty and Support Guide 45
local area network (LAN) 8
location
where to set up the HP Firebird 4
locking the computer 13
M
Maintenance 33
maintenance schedule 31
Manual disk cleanup 34
manuals
storing 1
Mic In connector 3
monitor
adjusting 8
adjusting screen mode 7
monitor connector 3
N
Network Interface Card (NIC) 9
Norton Internet Security software 17, 21
O
Off button, See turning off computer 12
opening the HP Firebird 5
optical drive quick reference 28
Optical Out connector 3
P
PC
front-panel connectors 35, 53, 60
Performance 53
peripherals 2
Post-recovery 66
Power 51
Power button 4, 13
Power connector 3
R
Recording
recovery file 59
Recovery file
creating 59
recording 59
Recovery partition
Hard disk drive 61
repetitive strain injury (RSI), see Safety &
Comfort Guide
Running the Disk Cleanup Program 34
Safety & Comfort Guide 16
safety warnings 16
Scalable Link Interface (SLI), using 6
scan
running a computer scan
manual scan 22
Security 33
setting up computer 1
shutting down computer 12
sleep mode 13
SLI technology, using 6
Support for HP Firebird 11
surge protector 5
System recovery disc 59, 63
T
transferring information to your new
computer 21
Troubleshooting 39
troubleshooting
audio 39
CD and DVD drives 43
display monitor 44
hard disk drive 45
Internet access 48
keyboard and mouse 50
performance 53
power 51
restarting the computer 53
system recovery 59
video 43
turning off computer 12
Turning Off the HP Firebird 12
U
Universal Serial Bus connectors 3
update, Windows Vista 19
updating, system 19
user accounts
creating 17
V
Video 43
Vista OS Recovery Disc 64
W
Windows Start Menu 61
Windows Vista update 19
wired network connection 9
working in comfort 16
Part number: 489612-001
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HP Firebird Desktop Essentials (Features may vary by model)