HP A620 User's Manual

HP Photosmart A620 Series - Help
Contents
1
HP Photosmart A620 series Help............................................................................................5
2
Get started
How do I? ...................................................................................................................................7
Find more information ................................................................................................................8
The HP Photosmart at a glance ................................................................................................9
Control panel buttons and indicator lights ...............................................................................10
The touch screen and stylus ....................................................................................................11
Use the touch screen .........................................................................................................11
Use the stylus ....................................................................................................................13
Printer menus ..........................................................................................................................13
How to use the printer menus ............................................................................................14
The menus .........................................................................................................................15
3
Paper basics
Choose the best paper for the job ...........................................................................................19
Load your paper ......................................................................................................................19
4
Print without a computer
Print from a PictBridge-certified camera or device ..................................................................21
Print from a memory card ........................................................................................................21
Supported memory cards ..................................................................................................22
Insert a memory card .........................................................................................................22
Print photos from a memory card ......................................................................................23
Save photos from a memory card to another device .........................................................25
Remove a memory card ....................................................................................................25
Print from a Bluetooth device ..................................................................................................25
Configure Bluetooth ...........................................................................................................26
Print photos from a Bluetooth device .................................................................................26
Print photos from an iPod ........................................................................................................27
1
Get creative .............................................................................................................................27
Draw on photos .................................................................................................................28
Add captions ......................................................................................................................28
Add frames ........................................................................................................................29
Add clip art .........................................................................................................................30
Create albums ...................................................................................................................31
Use Design Gallery ............................................................................................................32
Create and view slide shows .............................................................................................32
Specialty printing projects ..................................................................................................33
Panoramic photos ........................................................................................................33
Photo stickers ..............................................................................................................33
Passport photos ...........................................................................................................34
CD/DVD labels .............................................................................................................34
Enhance or edit your photos ....................................................................................................35
Use Photo Fix ....................................................................................................................35
Crop a photo ......................................................................................................................35
Remove red-eye from your photos ....................................................................................36
Adjust photo brightness .....................................................................................................36
Change print quality ...........................................................................................................36
Delete a photo ...................................................................................................................37
5
2
Print from a computer
Printer software ........................................................................................................................39
Printer Properties dialog box .............................................................................................39
What's This? help ..............................................................................................................40
Download printer software updates ...................................................................................40
Transfer photos to a computer ................................................................................................40
Transfer photos from a camera or other device ................................................................40
Transfer photos and files from a memory card ..................................................................41
Transfer photos from a memory card to the computer ................................................41
Transfer non-photo files from a memory card to the computer ...................................41
Delete photos and other files from a memory card ......................................................42
Enhance your photos ...............................................................................................................42
HP Real Life technology options .......................................................................................42
Maximum dpi .....................................................................................................................43
Change the print settings for the print job ................................................................................43
Change the print quality .....................................................................................................44
Change the paper type ......................................................................................................44
Change the paper size ......................................................................................................45
Resize a photo ...................................................................................................................45
Use advanced color settings .............................................................................................45
Create printing shortcuts ...................................................................................................46
Print preview ............................................................................................................................47
Print photos .............................................................................................................................47
Print borderless photos ......................................................................................................47
Print photos with a border ..................................................................................................49
Print postcards ...................................................................................................................50
Print black and white photos ..............................................................................................50
Print panoramic photos ......................................................................................................51
Print on index cards and other small media ......................................................................52
HP Photosmart software ..........................................................................................................52
Contents
6
Maintenance
Toolbox dialog box ..................................................................................................................53
Open the Toolbox ..............................................................................................................53
Use the Toolbox ................................................................................................................53
Align the print cartridge ............................................................................................................53
Clean the print cartridge automatically ....................................................................................54
View estimated ink levels ........................................................................................................54
Insert or replace the print cartridge ..........................................................................................55
Remove ink from your skin and clothing ..................................................................................56
Get print cartridge ordering information ...................................................................................56
Print a test page ......................................................................................................................57
Print a sample page .................................................................................................................57
HP Digital Imaging Monitor icon ..............................................................................................57
7
Troubleshooting
Software installation issues .....................................................................................................59
Printing and hardware issues ..................................................................................................62
Bluetooth printing problems .....................................................................................................69
Device messages ....................................................................................................................70
8
Shop for ink supplies.............................................................................................................75
9
HP support and warranty
Check the HP support Web site first ........................................................................................77
HP support by phone ...............................................................................................................77
Phone support period ........................................................................................................77
Placing a call ......................................................................................................................78
After the phone support period ..........................................................................................78
HP Warranty ............................................................................................................................79
Additional warranty options .....................................................................................................79
10 Specifications
System requirements ...............................................................................................................81
Printer specifications ...............................................................................................................81
11 Regulatory and environmental information
Regulatory notices ...................................................................................................................83
FCC statement ...................................................................................................................84
LED indicator statement ....................................................................................................84
VCCI (Class B) compliance statement for users in Japan .................................................84
Notice to users in Japan about power cord .......................................................................85
Notice to users in Korea ....................................................................................................85
European Union Regulatory Notice ...................................................................................85
Environmental product stewardship program ..........................................................................85
Paper use ..........................................................................................................................86
Plastics ..............................................................................................................................86
Material safety data sheets ................................................................................................86
Recycling program .............................................................................................................86
HP inkjet supplies recycling program ................................................................................86
Energy consumption ..........................................................................................................86
Disposal of Waste Equipment by Users in Private Households in the European
Union .................................................................................................................................87
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1
HP Photosmart A620 series Help
Welcome to the HP Photosmart A620 series Help! For more information about the
HP Photosmart printer, see:
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“Get started” on page 7
“Paper basics” on page 19
“Print without a computer” on page 21
“Print from a computer” on page 39
“Maintenance” on page 53
“Shop for ink supplies” on page 75
“HP support and warranty” on page 77
“Specifications” on page 81
“Regulatory and environmental information” on page 83
You can print information at any time from the HP Photosmart Help. Just click Print in
the top navigation bar of the HP Photosmart Help window.
HP Photosmart A620 series Help
5
Chapter 1
6
HP Photosmart A620 series Help
2
Get started
This section provides introductory information about the HP Photosmart A620 series
printer. This section contains the following topics:
•
•
•
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How do I?
Find more information
The HP Photosmart at a glance
Control panel buttons and indicator lights
The touch screen and stylus
Printer menus
How do I?
Click any of the following links to get more information on how to perform creative and
common tasks using the HP Photosmart printer and software.
Print photos
• “Print borderless photos” on page 47
• “Print photos with a border” on page 49
• “Print postcards” on page 50
Click any of the following links to view an animation on how to perform common tasks.
Get started
7
Chapter 2
Find more information
Your new HP Photosmart A620 series printer comes with the following documentation:
Setup instructions: The setup instructions explain how to set up
the printer, install the HP Photosmart software, and print a photo.
Read this document first. This document may be called Quick Start
Guide or Setup Guide, depending on your country/region,
language, or printer model.
Basics Guide: The Basics Guide describes the features of the
printer, explains how to use the printer without connecting it to a
computer, and contains troubleshooting tips and support
information.
Onscreen Help: The onscreen Help describes how to use the
printer with or without a computer and contains troubleshooting
information.
After you have installed the HP Photosmart software on your
computer, you can view the electronic Help on your computer:
Help from your device: Help is available from your device and
contains additional information on select topics.
See “How to use the printer menus” on page 14 for information
on accessing these help topics.
www.hp.com/support
8
Get started
If you have Internet access, you can get help and support from the
HP Web site. This Web site offers product documentation,
technical support, drivers, supplies, and ordering information.
The HP Photosmart at a glance
Figure 2-1 Front and rear views
Label
Description
1
Input tray: Load paper here. Open the output tray first. The input tray
opens automatically when you open the output tray. To close the
input tray you must close the output tray first.
2
Input tray extension: Pull out to support paper.
3
Paper-width guide: Move to the width of the current paper to position
the paper properly.
4
Print cartridge door: Open to insert or remove the HP 110 Tri-color
Inkjet print cartridge.
5
Output tray (open): The printer deposits prints here. The input tray
opens automatically when you open the output tray.
6
Camera port: Connect a PictBridge digital camera, the optional HP
Bluetooth wireless printer adapter, an iPod, or a USB flash/thumb
drive here.
7
Handle: Extend to carry the printer.
8
Printer screen: Lift up to adjust the viewing angle. You can preview
photos, make selections from the printer menu, and more from this
screen.
9
USB port: Connect the printer to a computer using the supplied USB
cable here.
10
Power cord connection: Connect the power cord here.
The HP Photosmart at a glance
9
Chapter 2
Figure 2-2 Internal battery compartment
Label
Description
1
Battery compartment cover: Open this cover on the bottom of the
printer to insert the optional HP Photosmart Internal Battery.
2
Internal battery: The HP Photosmart Internal Battery. You must
purchase the battery separately.
3
Internal battery compartment: Insert the optional HP Photosmart
Internal Battery here.
4
Battery compartment button: Slide this button to release the
compartment cover.
Control panel buttons and indicator lights
Figure 2-3 Control panel and indicator lights
10
Label
Description
1
On: Press to turn the printer on or off.
2
Status light: Flashing if there is an error or if some user action is
required.
3
Battery light: Solid if the optional battery is charged, flashing if the
battery is charging.
Get started
The touch screen and stylus
This section describes how to use the touch screen and stylus to interact with the printer.
•
•
Use the touch screen
Use the stylus
Use the touch screen
Use your fingers on the touch screen for most operations, such as photo navigation,
printing, making selections in the printer menus, or touching the onscreen buttons in the
quick touch frame that borders the photo viewing area of the touch screen. The printer
chirps once for each button press. You can change the volume of the sounds or turn them
off in the Preferences menu. You can also use the stylus for these activities, but it is
designed primarily for drawing and entering captions through the touch screen keyboard.
For more information, see “Get creative” on page 27.
NOTE: The quick touch frame buttons are displayed only when the printer is turned
on.
Figure 2-4 Quick touch frame
Label
Description
1
Printer menu: Touch to access the printer menu.
2
Cancel: Press to stop a print action.
3
Arrows: Touch to navigate through photos or Get Creative menus.
4
Back: Press Back to step back one menu screen at a time.
5
Print: Touch to print the current photo or selected photos.
The printer status bar also appears on the top of most screens. The information available
on it varies according to what screen you are viewing. Touch it to open the printer status
dialog box which displays detailed information on the following:
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How many photos are being printed and how much time remains for the print job.
How much charge remains in the optional battery.
The touch screen and stylus
11
Chapter 2
Table 2-1 Printer status bar icons
Printer status icon
Description
Ink level: Indicates the amount of ink estimated to be remaining in
the print cartridge.
Estimated time remaining: Indicates estimated print time remaining
in the print queue.
Battery status: Indicates how much charge remains on the optional
printer battery, if installed.
Number of copies selected: Displays the number of photos selected
for printing.
Photo icons appear on photos and video clips in thumbnail and 1-up views. Some icons
show the status of a photo or video clip. Others can affect the photo or video clip when
touched.
Table 2-2 Photo icons
Photo icon
Description
Print status: Indicates the photo is printing.
Copies: Touch in 1-up view to change the number of copies to be
printed.
Selection box: Touch to select or deselect a photo or frame of a
video.
Rotate: Touch in 1-up view to rotate the photo 90 degrees clockwise
for each press of the icon.
Red-eye: Indicates a photo in 1-up view that has red-eye removed.
The icon flashes on a photo undergoing red-eye removal.
Video: Indicates a video clip. Touch to play the video clip.
12
Get started
Related topics
“View estimated ink levels” on page 54
Use the stylus
Use the stylus to draw on a photo or to enter a caption for a photo through the touch
screen keyboard. For more information, see “Get creative” on page 27.
NOTE: If the printer is set to a language that does not use the roman alphabet, the
printer displays the English keyboard.
CAUTION: To prevent damage to the touch screen, never use any sharp objects or
any device other than the stylus that comes with the printer or an approved
replacement.
There are two stylus storage areas on the printer: a slot that stores the stylus until you
need to use it and a hole where you can rest the stylus and keep it handy.
Figure 2-5 Stylus storage areas
Label
Description
1
Stylus well: Place the stylus here to keep it handy while you work
with your photos.
2
Stylus storage slot: Securely store the stylus here when moving the
printer or between sessions.
Printer menus
The printer menus contain many features for printing photos, changing print settings, and
more. The menus, when opened, overlay the current photo on the screen.
This section contains the following topics:
•
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How to use the printer menus
The menus
Printer menus
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Chapter 2
How to use the printer menus
The printer menus contain many features for printing photos, changing print settings, and
more.
Label
Description
1
Menu name: The name of the current menu.
2
Menu option: The options available in the current menu.
3
Menu scroll arrows: Touch to scroll through menus or menu options.
TIP: The printer menus contain many useful commands and options, but common
functions, such as printing, are usually available by touching an icon on the quick
touch frame.
To use the printer menus
1. Touch the Menu icon on the quick touch frame to open the printer menus, and then
press the scroll arrows to navigate through the menus.
2. Touch a menu name to open the options under the menu. Menu options that are not
accessible are dimmed. The current menu option is indicated by a check mark.
3. Touch an option to open it or to perform the operation it indicates.
icon on the quick touch frame.
4. To exit a menu, touch the
14
Get started
The menus
Specialty Printing Projects
Some printer functions may be unavailable and grayed out in the printer menus when a
selected specialty printing project mode is turned on.
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Panoramic photos: Touch to turn panoramic printing On or Off (default). Touch
On to print all selected photos with a 3:1 aspect ratio; load 10 x 30 cm (4 x 12 inches)
paper before printing. When a photo is selected, a green bounding box shows the
area to be printed. Touch Off to print with a normal 3:2 aspect ratio.
Photo stickers: Touch to turn sticker printing On or Off (default). Touch On to print
one photo 16 times per page, and then load special sticker media. Touch Off to print
using 1-up mode.
Passport photos: Touch to turn passport photo mode On or Off (default). A separate
page is printed for each selected photo (in the passport photo size that is chosen),
and each printed page contains the number of photos of the selected size that will fit
on the page.
CD/DVD tattoo: Touch to turn CD/DVD tattoo mode On or Off (default).
Print options
• Print All: Touch to print all the still photos in the camera, one borderless photo per
page.
• Print Index Page: Touch to print an index of all photos, 24 photos per page.
Slide show
• Start Slide Show: Touch to start a slide show.
• Slide Show Settings: Touch to set slide show preferences. You can choose Loop,
Duration between images, Transitions, and Random.
Tools
• Bluetooth
• Device address: Some devices with Bluetooth wireless technology require you
to enter the address of the device they are trying to locate. This menu option
shows the printer address.
• Device name: You can select a name for the printer that appears on other devices
with Bluetooth wireless technology when they locate the printer.
• Passkey: When the Bluetooth Security level of the printer is set to High, you
must enter a passkey to make the printer available to other Bluetooth devices.
The default passkey is 0000.
• Visibility: Select Visible to all (default) or Not visible. When Visibility is set to
Not visible, only devices that know the printer address can print to it.
Printer menus
15
Chapter 2
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Security level: Select Low (default) or High. The Low setting does not require
users of other devices with Bluetooth wireless technology to enter the printer
passkey. High requires users of other devices with Bluetooth wireless technology
to enter the printer passkey.
• Reset Bluetooth options: Select to reset all items in the Bluetooth menu to their
default values.
Photosmart Share (Instant Share): Touch to share photos on an inserted memory
card with family and friends. The printer must be connected to a computer and the
printer software must be installed on the computer.
Test & Sample Pages
• Print test page: Touch to print a test page containing information about the printer
that can help in troubleshooting problems.
• Print sample page: Touch to print a sample page useful for checking the print
quality of the printer.
Cartridge
• Align cartridge: Touch to align the print cartridge, which ensures high print quality
prints. Do this if colors in the printouts are misaligned, or if the alignment page does
not print correctly when you install a new print cartridge.
• Clean cartridge: Touch to clean the print cartridge. After cleaning, you will be asked
if you want to continue to second-level cleaning (touch Yes or No), and if you touch
Yes another cleaning cycle is completed. Next you will be asked if you want to
continue to third-level cleaning (touch Yes or No).
Help
Help tips appear on the printer screen whenever you begin an Edit Photo or Get Creative
operation, such as cropping a photo or adding a frame. Follow the instructions on the
printer. If you turn this feature off, you can turn it back on by setting the Reset Help Tips
preference to Yes in Preferences.
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Photo printing tips: Touch to read the top ten printing tips.
Printer features: Touch to see information about printer features.
Print from imaging devices: Touch to see information about printing from imaging
devices.
Get Creative tips: Touch to see information about the Get Creative aspects of the
printer.
Printing specialty projects: Touch to see information on printing specialty projects.
Troubleshooting and maintenance: Touch to see information on troubleshooting
and maintenance.
Getting assistance: Touch to read how to obtain help with the printer.
Preferences
• Sound: Touch to change the sound volume to High, Medium (default), Low, or
Off.
• Reset Help Tips: Touch Yes to reset the help tips, if they have been turned off.
• Photo Fix: Touch to turn Photo Fix enhancements On (default) or Off.
16
Get started
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Print quality: Touch to change the print quality. Choose between Best, Normal, or
Fast Normal print quality.
Paper type: Touch to change the type of paper on which to print. Choose between
HP Advanced, HP Premium, Other, Plain, or Other, Photo. HP recommends using
HP Advanced Photo Paper for best results. If you are printing on non-HP paper or
other media, choose Other so that the printer sets itself appropriately.
Date/time: Touch to show a date/time stamp on your printed photos. Touch Date/
time, Date only, or Off (default).
Colorspace: Touch to choose a colorspace (a three-dimensional mathematical
model for organizing color). The colorspace you select affects the colors in your
printed photos. Select Adobe RGB, sRGB, or Auto-select (default). The Autoselect default tells the printer to use the Adobe RGB colorspace, if available. The
printer defaults to sRGB if Adobe RGB is not available.
Borderless: Touch to turn borderless printing On (default) or Off. When borderless
printing is turned off, all pages print with a narrow white border around the outside
edges of the paper.
Demo Mode: Touch to turn Demo Mode On or Off (default). When Demo Mode is
on, the printer displays sample images a user can edit and print. If no interaction with
the demo takes place within two minutes, a slideshow starts with information about
printer features.
Restore defaults: Touch to restore printer defaults: Yes or No (default). Touching
Yes restores the original factory preferences.
Language: Touch to change the language used on the printer screen.
Printer menus
17
Chapter 2
18
Get started
3
Paper basics
Learn how to choose the right paper for your print job and how to load it into the input
tray for printing.
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Choose the best paper for the job
Load your paper
Choose the best paper for the job
Use HP Advanced Photo Paper. It is especially designed to work with the inks in your
printer to create beautiful photos. Other photo papers will produce inferior results.
For a list of available HP-designed inkjet paper, or to purchase supplies, go to:
•
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www.hpshopping.com (U.S.)
www.hpshopping.ca (Canada)
www.hp.com/eur/hpoptions (Europe)
www.hp.com (All other countries/regions)
The printer is set by default to print the best quality photos on HP Advanced Photo Paper.
If you print on a different type of paper, be sure to change the paper type. For information
on changing the paper type in the printer menu, see “Load your paper” on page 19. For
information on changing the paper type when printing from a computer, see “Change the
print settings for the print job” on page 43.
Load your paper
Paper loading tips:
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You can print on photo paper, index cards, L-size cards, A-6 cards, or panoramic
paper.
Before loading paper, slide out the paper-width guide to make room for the paper.
Load only one type and size of paper at a time. Do not mix paper types or sizes in
the input tray.
Do not load more than 20 sheets of photo paper.
Do not load more than 10 sheets of 10 x 30 cm (4 x 12 inches) photo paper for
panoramic printing. Loading more than ten sheets can cause paper feed problems.
If you are using tabbed paper, load the paper so the tab feeds in last.
Paper basics
19
Chapter 3
To load paper
1. Open the output tray. The input tray opens automatically.
2. Load up to 20 sheets of photo paper with the print side or glossy side facing the front
of the printer. If you are using tabbed paper, load the paper so tab feeds in last. When
loading, slide the paper to the left side of the input tray and push the paper down firmly
until it stops.
3. Adjust the paper-width guide to fit close to the edge of the paper without bending the
paper.
To change the paper type
TIP: If you are printing on a paper type other than the recommended HP Advanced
Photo Paper, be sure to change the paper type setting to improve the results. Best
quality can be achieved with HP Advanced Photo Paper only.
1. Touch the Menu icon on the quick touch frame to open the printer menus.
2. Scroll to and touch Preferences.
3. Touch Paper type, and then touch the desired paper type to select it.
• HP Advanced Photo Paper (default)
• HP Premium Photo Paper
• Other, Plain
• Other, Photo
If you are printing from a computer, change the paper type and other printer settings in
the print dialog box. For more information, see “Print from a computer” on page 39 and
“Change the print settings for the print job” on page 43.
You can select from a greater number of paper sizes when you print from a computer
than when you print without a computer. When you print without a computer, the printer
senses the paper size being used.
20
Paper basics
4
Print without a computer
This section contains the following topics:
•
•
•
•
•
•
Print from a PictBridge-certified camera or device
Print from a memory card
Print from a Bluetooth device
Print photos from an iPod
Get creative
Enhance or edit your photos
Print from a PictBridge-certified camera or device
This section describes the procedure for printing from a PictBridge digital camera. The
procedure for printing from other PictBridge devices—such as camera phones and other
image capture devices—is very similar. Review the documentation that came with your
PictBridge device for specific information.
NOTE: If you disconnect the camera while printing, all print jobs are cancelled.
To print using a PictBridge-certified camera
1. Load HP Advanced Photo Paper into the printer.
2. Turn on the PictBridge-certified digital camera.
3. Make sure the USB configuration setting of the camera is set to Digital Camera, and
then connect the camera to the camera port of the printer using the USB cable that
came with the PictBridge-certified camera. The memory card/camera port light
flashes while the camera establishes a connection to the printer, and then turns solid.
See the camera documentation for more information about the USB configuration
setting. The name of the setting and its options may differ on non-HP digital cameras.
4. If you already selected photos for printing on the camera, the Print DPOF Photos?
dialog box is displayed on the camera. Select No to bypass printing pre-selected
photos. DPOF (Digital Print Order Format) lets the user mark photos on a digital
camera for printing and include other image information, such as number of copies
to be printed.
5. Use the options and controls on your camera to print your photos. See the camera
documentation for more information. The On light and the memory card/camera port
light on the printer flash while the photos are printing.
Print from a memory card
This section explains how to print digital photos that are stored on a memory card. You
can select photos while the memory card is in the camera (Digital Print Order Format, or
DPOF) or while the memory card is in the printer. Printing from a memory card requires
no computer and does not drain your digital camera's batteries.
•
•
Supported memory cards
Insert a memory card
Print without a computer
21
Chapter 4
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•
Print photos from a memory card
Save photos from a memory card to another device
Remove a memory card
Label
Description
1
xD-Picture Card
2
Compact Flash I and II
3
Memory Stick
4
Secure Digital, MultiMediaCard (MMC)
Supported memory cards
The HP Photosmart printer can read a variety of memory cards. These cards are
manufactured by several vendors and are available in a variety of storage capacities.
•
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CompactFlash Type I and II
MultiMediaCard
Secure Digital
Memory Sticks, Memory Stick Duo, Memory Stick PRO Duo
xD-Picture Card
miniSD Card with SD adapter
CAUTION: Using unsupported memory cards may damage the memory card and
the printer.
Insert a memory card
Find your memory card in the following table and use the instructions to insert the card
into the printer.
Memory card
How to insert the memory card
CompactFlash
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22
Print without a computer
Front label faces up, and if the label has an arrow, the arrow points
toward the printer
Edge with metal pinholes goes into the printer first
(continued)
Memory card
How to insert the memory card
MultiMediaCard
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Angled corner is on the right
•
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•
Angled corner is on the right
Metal contacts face down
•
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Angled corner is on the left
•
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Curved side of card points toward you
Secure Digital
Memory Stick
xD-Picture Card
Metal contacts face down
If you are using a miniSD card, attach the adapter that came with
the card before you insert the card into the printer
Metal contacts face down
If you are using a Memory Stick Duo™ or Memory Stick PRO
Duo™ card, attach the adapter that came with the card before you
insert the card into the printer
Metal contacts face down
Print photos from a memory card
This section describes several ways to print photos from a memory card, including one
photo, multiple photos, multiple copies of the same photo, and so on.
One touch photo prints
1. Navigate through the photos on the inserted memory card.
2. Touch the photo you want to print to display it in 1-up view.
3. Touch the Print icon on the quick touch frame once for each copy you want to print.
4. Navigate to the next photo you want to print. You do not have to wait for the first photo
to finish printing.
You can continue to browse through and print photos in 1-up view, or you can touch
and browse through your photos in thumbnail view.
To select, add copies, and print multiple photos
1. Navigate through the photos on the inserted memory card in the default thumbnail
view.
2. Touch a photo you want to print to view it in 1-up view, and then touch the Selection
box icon on the photo to select the photo.
Print from a memory card
23
Chapter 4
3. If you want several copies of the same photo, touch the Copies icon on the photo,
set the number of copies to be printed, and then touch OK.
4. Touch the arrow keys to browse through photos and select other photos you want to
print. To return to the thumbnail view, touch
.
5. When you finish selecting photos, press the Print icon on the quick touch frame to
print all selected photos.
To print all photos
NOTE: Make sure no photo is selected. If you are in 1-up view, touch
to thumbnail view first.
to return
1. Touch the Print icon on the quick touch frame while viewing photos in the default
thumbnail view.
2. Touch Yes to print all photos on the inserted memory card.
To print a photo index
1. Touch the Menu icon on the quick touch frame.
2. Touch Print Options, and then touch Print Index Page.
A photo index shows thumbnail views and index numbers for photos on a memory card.
Use an index card instead of photo paper to cut costs when printing index pages.
To print camera-selected photos
NOTE: DPOF (Digital Print Order Format) provides information to the printer about
photos preselected on the camera for printing, along with information on the number
of copies to be printed and other image settings.
1. Insert a memory card that contains camera-selected (DPOF) photos.
2. Touch Yes when the printer asks you whether you want to print the camera-selected
photos.
To print a frame from a video clip
1. Insert a memory card that has a video clip on it.
2. Navigate to the video clip and display it in 1-up view. The first frame in the clip appears
with the video icon overlaying it.
3. Touch the icon to play the video clip.
4. When the frame you want to print appears, touch the Pause button, and then touch
the Print icon.
5. To print multiple frames from the video clip, touch the Pause button and then the
Select button on each frame you want to print. Then touch the
and then the
Print icon.
NOTE: The image resolution in video clips is typically lower than that of digital
photos; therefore, you may notice that the print quality of your video clip frames is
lower than the print quality of your photos.
NOTE: This printer supports several, but not all, video file formats. For a list of
supported video file formats, see “Printer specifications” on page 81.
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Print without a computer
To cancel printing
1. Touch Cancel on the quick touch frame when viewing a photo in 1-up view.
If the current photo is not in the print queue
▲ Click Yes in the Cancel All Printing dialog box.
If there is only one photo in the print queue
▲ The print is cancelled without displaying a dialog box.
If the current photo is in the print queue
▲ Touch This Image or All Images in the Cancel Printing dialog box.
Save photos from a memory card to another device
You can save photos from a memory card inserted in the printer to another device, such
as a thumb drive connected to the printer, without using a computer. For information on
transferring photos from a memory card to a computer, see “Transfer photos to a
computer” on page 40.
To save photos from a memory card to another device
1. Insert a memory card and connect a storage device to the camera port.
2. Touch Yes when prompted to save the photos to the storage device.
3. When prompted, remove the storage device.
Remove a memory card
CAUTION: Do not pull out the memory card while the memory card/camera port light
is flashing. A flashing light means the printer or computer is accessing the memory
card. Wait until the light remains solid. Removing a memory card while it is being
accessed may corrupt information on the card or damage the printer and card.
To remove a memory card
▲ When the memory card/camera port light on the printer is solid, it is safe to pull the
card out of the slot.
Print from a Bluetooth device
This section describes how to print from any device with Bluetooth wireless technology,
a short-range communications technology that enables a wide range of devices to
connect with each other without the clutter of cables.
This section contains the following topics:
•
•
Configure Bluetooth
Print photos from a Bluetooth device
NOTE: For more information on Bluetooth wireless technology and HP, go to
www.hp.com/go/bluetooth.
Print from a Bluetooth device
25
Chapter 4
Configure Bluetooth
To access the full configuration options for Bluetooth wireless technology, you need to
configure both the printer and your computer. The way you access these settings
depends on the Bluetooth software you use. This section provides Bluetooth instructions
using the Widcomm software. In general, the default Bluetooth settings on the printer will
work for most users without the need for further configuration.
NOTE: Before you configure the printer, verify that Bluetooth connectivity functions
correctly on the device you want the printer to communicate with. Refer to the
documentation that came with the Bluetooth device for instructions.
To configure Bluetooth settings on the computer
1. Open the Toolbox dialog box. For more information, see “Toolbox dialog box”
on page 53.
2. Click the Configure Bluetooth Settings tab.
3. Make changes and then click Apply.
To configure Widcomm Bluetooth software on the computer
1. Right-click the Bluetooth icon in the Bluetooth tray, and select Explore My Bluetooth
Places.
2. In Bluetooth Tasks, click View devices in Range.
3. When the printer appears in the device list, click the Printer icon, then click OK.
4. Select Yes or No to choose the encryption options:
If the security level is set to High, select Yes, then click Next. You will be prompted
to enter a passkey.
a. To find the passkey, press the Menu button on the printer control panel.
b. Select Bluetooth, then select Display Passkey.
The passkey appears on the printer screen.
c. Enter the passkey in the Bluetooth Pin Code field, and then click OK.
5. From the Windows Control Panel, click Printers & Faxes, then click Add Printer.
6. Click Local Printer, then click Next. The Printer Properties dialog box appears.
7. Click the General tab, and enter a name for the printer.
8. Click OK.
Print photos from a Bluetooth device
The basic procedure for printing from any device with Bluetooth wireless technology is
the same. For more detailed instructions, see the documentation that came with your
Bluetooth device.
To print from a Bluetooth device
1. Connect the optional Bluetooth adapter to the camera port on the printer.
2. Have the device you are printing from search for available Bluetooth printers.
3. Select the HP Photosmart A620 series printer when it appears on the device.
4. Send the print job from the Bluetooth device to the printer. See the documentation for
your Bluetooth device for specific instructions on starting a print job.
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Print without a computer
Print photos from an iPod
If you have an iPod that can store photos, you can connect your iPod to the printer and
print the photos.
Before you begin
Check that the images you copy to the iPod are in JPEG format.
NOTE: iPods might not be available in your country/region.
To import photos to an iPod
1. Copy photos from a memory card to your iPod using the Belkin Media Reader for
iPod.
2. Verify that photos are on your iPod by selecting Photo Import on the iPod menu.
Photos appear as Rolls.
To print photos from an iPod
1. Connect the iPod to the camera port of the printer using the USB cable that came
with the iPod. Once the photos are read they appear on the touch screen.
2. Select the photo(s) you want to print and touch the Print icon on the quick touch
frame. The basic procedure for selecting and printing photos from an iPod is the same
as when printing from a memory card. For more information, see “Print photos from
a memory card” on page 23.
Get creative
The printer provides several creative options you can apply to photos, including captions,
frames, special effects, and more. You can then print a modified photo. Get Creative
actions are not saved with the photo, so your original file remains untouched.
NOTE: The Get Creative features available on the printer may vary by country/region
and/or model.
•
•
•
•
•
•
•
•
Draw on photos
Add captions
Add frames
Add clip art
Create albums
Use Design Gallery
Create and view slide shows
Specialty printing projects
Print photos from an iPod
27
Chapter 4
To access creative options
1. View a photo in 1-up view.
2. Touch Get Creative.
3. In the Get Creative Menu, touch the desired creative option. Use the onscreen
arrows to navigate through all the creative options available.
Draw on photos
The Scribble creative option lets you draw on the current photo with the stylus. You can
change the color and line weight or switch to an eraser tool to edit drawings already on
the photo.
To use the Scribble creative option
1. Touch Get Creative when viewing a photo in 1-up view.
2. Touch the Scribble creative option. Use the onscreen arrows to navigate to this
option if it is not visible.
3. Select a draw color and line weight by touching the appropriate button on the touch
screen.
4. Use the stylus to draw on the current photo. You can touch the eraser button on the
touch screen to switch to the eraser tool and then erase part of anything you have
drawn.
After a drawing has been added to a photo, you can later delete it by touching the
Edit Photos button in 1-up view and then touching Remove Drawing.
Add captions
The Caption creative option lets you add text (24 characters maximum) to the current
photo by using an touch screen keyboard. You can select from five fonts and six colors
28
Print without a computer
for the text. The keyboard is in the language set for the printer, so long as the language
uses roman characters. For non-roman languages, the English keyboard is displayed.
To use the Caption creative option
1. Touch Get Creative when viewing a photo in 1-up view.
2. Touch the Caption creative option. Use the onscreen arrows to navigate to this option
if it is not visible.
3. Type on the onscreen keyboard. You can switch among four keyboard layouts —
Uppercase, lowercase, numbers, and accents — by touching the appropriate key on
the keyboard: Caps, 123+, or àêö. Use the stylus to make typing easier.
4. Touch Done and chose a font and color when prompted.
After a caption has been added to a photo, the next time you select the photo and
access the Get Creative menu, you can click Remove Caption to delete the caption
from the photo.
Add frames
The Frames creative option lets you add a frame to the current photo. You can select
from several categories, including: Seasonal, Kids, General, and Special. Each frame
has a landscape and portrait version.
Get creative
29
Chapter 4
To use the Frames creative option
1. Touch Get Creative when viewing a photo in 1-up view.
2. Touch the Frames creative option. Use the onscreen arrows to navigate to this option
if it is not visible.
3. Touch the desired category to view the frames available in that category. Touch
to return to the main Frames window to select a different category.
4. Touch the desired frame.
5. Adjust the photo by using the Zoom buttons. You can move the photo around within
the frame with your finger or rotate it by touching the Rotate button.
6. When you are finished, touch Done.
7. In the Add Frame To dialog box, touch This Photo or All photos, as desired.
After a frame has been added to a photo, you can later delete it by touching the Edit
Photos button in 1-up view and then touching Remove Frame. Follow the prompts
on the touch screen.
Add clip art
The Clip Art creative option lets you add clip art to the current photo. You can select from
several categories, including: Seasonal, Kids, General, and Special.
To use the Clip Art creative option
1. Touch Get Creative when viewing a photo in 1-up view.
2. Touch the Clip Art creative option. Use the onscreen arrows to navigate to this option
if it is not visible.
3. Touch the desired category to view the clip art available in that category. Touch
to return to the main Clip Art window to select a different category.
4. Touch the desired clip art.
5. Adjust the clip art using the appropriate onscreen buttons to make it larger or smaller
or to rotate it. Move it around on the photo by dragging it with your finger or the stylus.
6. When you are finished, touch Done.
After clip art has been added to a photo, the next time you use the Clip Art creative
option with that photo, you will be prompted whether you want to add more clip art to
the photo or remove clip art currently on the photo.
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Print without a computer
Create albums
The Albums creative option lets you add photos to photo album books. You can select
from several categories, including: Seasonal, Kids, General, and Special.
To use the Albums creative option
1. Touch Get Creative when viewing a photo in 1-up view.
2. Touch the Albums creative option. Use the onscreen arrows to navigate to this option
if it is not visible.
NOTE: If you want to zoom or rotate a photo, do it before you enter album mode.
You cannot manipulate a photo when you are viewing it in an album.
3. Touch the desired category to view the albums available in that category. Touch
to return to the main Album window to select a different category.
4. Touch the desired album.
5. Follow the prompt to use selected photos (if any) or to select photos.
6. Touch Done when you are ready to preview the album.
7. In the Album Pages window the recommended number of pages that will create the
best looking album is displayed. Change the number of pages if desired, and then
touch OK.
The album opens with the selected photos placed on pages. The first selected photo
appears on the album cover page. Use the onscreen arrows to move among the
pages of the album.
8. Touch the Shuffle button to move photos among the template positions on the current
page. Touch Shuffle repeatedly, if necessary, until the photos are in the desired
positions.
NOTE: If the template has both portrait and landscape positions, note that
photos will rotate only into positions with the same orientation as themselves.
9. Press the Print button to print the album.
NOTE: Deleting a photo used in an album also deletes the album.
Get creative
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Chapter 4
Use Design Gallery
The Design Gallery creative option lets you apply special effects. You can modify the
effect by changing the settings available for that effect.
To use the Design Galley creative option
1. Touch Get Creative when viewing a photo in 1-up view.
2. Touch the Design Gallery creative option. Use the onscreen arrows to navigate to
this option if it is not visible.
3. Touch the desired effect and change its available variables when prompted, if you
want to modify how the effect looks on the current photo.
4. When you are finished, touch Done.
5. When prompted, touch This Photo or All photos, to apply the effect, as desired.
After a Design Galley effect has been applied to a photo, the next time you use the
Design Galley creative option with that photo, you will be prompted whether you want
to add more effects to the photo or remove the last effect applied to the photo.
Create and view slide shows
Play your favorite photos as a slide show on the printer touch screen. It is a fun and
convenient way to share your photos with family and friends. You can also print all or just
some of the photos in the slide show as you view it.
To view photos in a slide show
1. Insert a memory card.
2. Navigate through and select photos to view in the slide show.
3. Touch the Menu icon on the quick touch frame, touch Slide Show, and then Start
Slide Show.
If no photos are selected, you will be prompted to select some or to use all the photos
in the slide show.
To change slide show settings, touch the Settings icon before touching Start Slide
Show. For information on slide show settings, see the slide show section of “The
menus” on page 15.
4. Touch anywhere on the touch screen to pause the slide show. Touch Resume to
continue the slide show.
5. Touch Exit to stop the slide show.
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Print without a computer
To print from a slide show
1. When the photo you want to print is displayed, touch anywhere on the touch screen
to pause the slide show.
2. Touch the Print icon to print the photo. The slide show resumes after printing.
Specialty printing projects
This section discusses several specialty printing projects, special printing modes you can
turn on, when printing directly from the printer.
•
•
•
•
Panoramic photos
Photo stickers
Passport photos
CD/DVD labels
Panoramic photos
To use Panoramic Photos mode
1. Touch the Menu icon on the quick touch frame.
2. Touch Specialty Printing Projects, and then touch Panoramic Photos.
3. Touch On, and then load 10 x 30 cm (4 x 12 inches) paper when prompted.
4. Browse through your photos and touch one to open it in 1-up view.
While Panoramic Photos mode is on, the printer displays photos in the panoramic
aspect ratio. This means only part of each photo appears. To change the area of the
photo that prints, touch the photo to open it in 1-up view, and then touch the Crop
icon. The entire photo is displayed, but the crop box is in the panoramic aspect ratio.
Move the crop box around the photo with your finger to select the area of the photo
you want to print as a panoramic photo. For more information on cropping, see “Crop
a photo” on page 35.
5. Touch the Print icon on the quick touch frame.
6. If you are finished printing in Panoramic Photos mode, touch Yes at the prompt to
exit Panoramic Photos mode and return to a normal 3:2 aspect ratio.
Photo stickers
You can print 16 copies of a single photo on 16-up photo sticker paper using the procedure
below.
NOTE: Photo sticker paper is not available in all countries/regions.
Load a single sheet of 16-up photo sticker paper at a time.
To use Photo Stickers mode
1. Touch the Menu icon on the quick touch frame.
2. Touch Specialty Printing Projects, and then touch Photo Stickers.
3. Touch On and then load photo sticker media when prompted.
4. Browse through your photos and touch one to open it in 1-up view.
Get creative
33
Chapter 4
5. Touch the Print icon on the quick touch frame. The printed sheet contains 16 copies
of a single photo.
6. If you are finished printing in Photo Stickers mode, touch Yes at the prompt to exit
Photo Stickers mode.
Passport photos
To use Passport Photos mode
1. Touch the Menu icon on the quick touch frame.
2. Touch Specialty Printing Projects, and then touch Passport Photos.
3. Touch On, and then select one of the following sizes, when prompted:
• 2 x 2 inches
• 25 x 36 mm
• 35 x 45 mm
• 36 x 51 mm
• 45 x 55 mm
4. Touch OK and then load photo paper, if needed.
5. Browse through your photos and touch one to open it in 1-up view.
While Passport Photos mode is on, the printer displays photos in the selected aspect
ratio. This means only part of each photo appears. To change the area of the photo
that prints, touch the photo to open it in 1-up view, and then touch the Crop icon. The
entire photo is displayed, but the crop box is in the selected aspect ratio. Move the
crop box around the photo with your finger to select the area of the photo you want
to print as a passport photo. For more information on cropping, see “Crop a photo”
on page 35.
6. Touch the Print icon on the quick touch frame. The printed sheet contains as many
copies of a photo as will fit on the page, depending on the passport photo size
selected.
7. If you are finished printing in Passport Photos mode, touch Yes at the prompt to exit
Passport Photos mode.
CD/DVD labels
To use CD Tattoo mode
1. Touch the Menu icon on the quick touch frame.
2. Touch Specialty Printing Projects, and then touch CD Tattoo.
3. Touch On, and then load CD/DVD label media, when prompted.
4. View the photo to be used as a CD/DVD label in 1-up mode, and then touch the
Crop icon.
5. When the circular crop box overlay area of the CD label is displayed on the screen,
move it around with your finger to position the label on the photo, and then press
Done. For more information on cropping, see “Crop a photo” on page 35.
6. Touch the Print icon on the quick touch frame.
7. If you are finished printing in CD Tattoo mode, touch Yes at the prompt to exit CD
Tattoo mode.
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Print without a computer
Enhance or edit your photos
You can enhance or edit your photos in various ways, as explained in the following:
•
•
•
•
•
•
Use Photo Fix
Crop a photo
Remove red-eye from your photos
Adjust photo brightness
Change print quality
Delete a photo
Use Photo Fix
Photo Fix automatically enhances your photos using HP Real Life Technologies that:
•
•
•
Sharpen blurred photos.
Improve the dark areas of a photo without affecting the light areas of a photo.
Improve the overall brightness, color, and contrast of photos.
Photo Fix is on by default when you turn on the printer. If you want to print a photo without
using the Photo Fix improvements, turn off Photo Fix.
To turn off Photo Fix
1. Touch the Menu icon on the quick touch frame.
2. Touch Preferences, and then touch Photo Fix.
3. Touch Off.
Photo Fix remains off until you turn it on again. Photo Fix is always on for Bluetooth or
PictBridge printing.
Crop a photo
The Crop feature lets you crop the current photo. You can change the amount and area
of the photo to crop.
To crop a photo
1. Touch Edit Photo when viewing a photo in 1-up view.
2. Touch Crop Photo.
3. Touch the Zoom In and Zoom Out icons to adjust the amount of cropping.
The crop box shows how much of the photo will be cropped. The crop box turns red
if the amount cropped causes the photo to print at a resolution below 100 dpi.
4. Touch the Rotate icon if you want to rotate the crop box 90 degrees clockwise.
5. Drag the crop box with your finger to reposition it, and then press Done.
Enhance or edit your photos
35
Chapter 4
Remove red-eye from your photos
The printer provides a way to reduce red-eye that can occur in photos taken with a flash.
To remove red-eye
1. Touch Edit Photo when viewing a photo with red-eye in 1-up view.
2. Touch Remove Red-Eye.
The Red-eye icon flashes and then displays continuously after red-eye removal.
A message is displayed If the printer does not detect red-eye in the photo.
3. To undo red-eye removal, touch Edit Photo when viewing the photo with red-eye
removed and then touch Undo Red-Eye.
Adjust photo brightness
To adjust photo brightness
1. Touch Edit Photo when viewing a photo in 1-up view.
2. Touch Photo Brightness.
3. Touch the arrows to adjust to the desired brightness and then touch Done.
Change print quality
You can set the printer to print photos at a higher or lower level of quality. The default
print quality is determined by the paper type setting. The default print quality setting
produces the highest quality photos, but is also a slightly slower print mode. If you want
to print a photo quickly, and are not concerned with obtaining the highest quality, choose
a lower print quality setting.
To change the print quality setting
1. Touch the Menu icon on the quick touch frame, and then touch Preferences.
2. Touch Print Quality.
3. Select a print quality:
• Best
• Normal
• Fast Normal
4. Touch OK.
This print quality setting remains in effect until you change the paper type setting or
change the print quality setting. For information on changing the paper type, see “Load
your paper” on page 19.
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Print without a computer
Delete a photo
You can delete a photo or video clip from a memory card or storage device using the
printer.
To delete a photo
1. View the photo or video clip in 1-up view.
2. Touch Edit and touch Delete. Follow the prompts on the touch screen.
If you delete a photo used in an album, a message appears alerting you that deleting
the photo also deletes the album.
If you delete a photo or a video clip with a video frame currently in the print queue,
the deleted photo or video frame is removed from the print queue.
Enhance or edit your photos
37
Chapter 4
38
Print without a computer
5
Print from a computer
This section describes how to print photos when the HP Photosmart A620 series printer
is connected to a computer, and you want to print an image from an imaging application
such as Photosmart Essential.
This section contains the following topics:
•
•
•
•
•
•
•
Printer software
Transfer photos to a computer
Enhance your photos
Change the print settings for the print job
Print preview
Print photos
HP Photosmart software
Printer software
This section contains the following topics:
•
•
•
Printer Properties dialog box
What's This? help
Download printer software updates
Printer Properties dialog box
When connected to a computer, the printer is controlled by the printer software you
installed on the computer. Use this software, also known as the printer driver, to change
the print settings and to begin print jobs.
To change the print settings, open the Printer Properties dialog box.
NOTE: The Printer Properties dialog box is also referred to as the Printing
Preferences dialog box.
To open the Printer Properties dialog box
1. Open the file that you want to print.
2. Click File, click Print, and then click Properties or Preferences.
The Printer Properties dialog box is displayed.
NOTE: The path to the Printer Properties dialog box can vary depending on the
software program you are using.
What's This? help
Use the What's This? help to learn about the features that you see on the Printer
Properties dialog box. For more information, see “What's This? help” on page 40.
Print from a computer
39
Chapter 5
What's This? help
Use What's This? help to learn more about the available printing options.
To use What's This? help
1. Move the cursor over the feature that you want to learn more about.
2. Click the right mouse button.
The What's This box is displayed.
3. Move the cursor over the What's This? box, and then click the left mouse button.
An explanation of the feature is displayed.
Download printer software updates
Download the latest printer software update every few months to ensure you have the
latest features and improvements.
To download a printer software update
1. Make sure you are connected to the Internet.
2. From the Windows Start menu, click Programs or All Programs, point to HP, and
then click HP Software Update.
The HP Software Update window is displayed.
3. Click Next.
HP Software Update searches the HP Web site for printer software updates.
• If the computer has the most recent version of the printer software installed, No
updates are available for your system at this time is displayed in the HP
Software Update window.
• If the computer does not have the most recent version of the printer software
installed, a software update is displayed in the HP Software Update window.
4. If a software update is available, select the check box beside the update name.
5. Click Install.
6. Follow the onscreen instructions.
Download HP Photosmart software
Installing the printer software update you download from the HP Web site does not update
the HP Photosmart software you might have installed on the computer. For information
about updating the HP Photosmart software, see the HP Photosmart Software Help.
Transfer photos to a computer
This section describes how to transfer photos and other files from cameras and memory
cards to a computer, and contains the following topics:
•
•
Transfer photos from a camera or other device
Transfer photos and files from a memory card
Transfer photos from a camera or other device
You can transfer photos to a computer from a connected camera or USB device (like a
Flash drive). To transfer photos, the device must be connected to the printer, and the
40
Print from a computer
printer must be connected to your computer with an appropriate USB cable. In addition
you must have installed the HP Photosmart software. You need to transfer the photos to
your computer to use them in image editing software, including the HP Photosmart
software that came with the printer.
To transfer photos to a computer
1. Connect the printer to the computer with a USB cable.
2. Connect a PictBridge camera to the camera port, or connect another device that
contains the photos you wish to transfer. Turn the camera or device on.
3. HP Solution Center opens on the computer. Click Transfer Photos, and then follow
the prompts on the computer. For more information, see the HP Photosmart Software
Help.
Transfer photos and files from a memory card
This section describes how to transfer photos and non-photo files from a memory card
inserted into the printer to a computer, and contains the following topics:
•
•
•
Transfer photos from a memory card to the computer
Transfer non-photo files from a memory card to the computer
Delete photos and other files from a memory card
Transfer photos from a memory card to the computer
Follow these steps to transfer photos from a memory card to the computer.
To transfer photos from a memory card to a computer
1. Make sure the printer is connected to the computer.
2. Insert a memory card that contains photos into the correct memory card slot in the
printer.
3. HP Solution Center opens on the computer. Click Transfer Photos, and then follow
the prompts on the computer. For more information, see the HP Photosmart Software
Help.
Transfer non-photo files from a memory card to the computer
Follow these steps to save non-photo files from a memory card to the computer.
To transfer files from a memory card to a computer
1. Make sure the printer is connected to the computer.
2. Insert a memory card that contains non-photo files into the correct memory card slot
in the printer.
3.
Right-click the HP Digital Imaging Monitor
icon in the Windows taskbar, and
select HP Photosmart A620 series > Open E.
NOTE: E may not be the drive letter the computer assigns.
Windows Explorer opens and shows the contents of the card.
4. Drag and drop files from the memory card to a location on the computer.
Transfer photos to a computer
41
Chapter 5
NOTE: You can also use Windows Explorer to copy files from the computer to the
memory card.
Delete photos and other files from a memory card
Follow these steps to delete photos and other files from a memory card.
To delete photos or files from a memory card
1. Make sure the printer is connected to the computer.
2. Insert a memory card that contains files into the correct memory card slot in the printer.
3.
icon in the Windows taskbar, and
Right-click the HP Digital Imaging Monitor
select HP Photosmart A620 series > Open E.
NOTE: E may not be the drive letter the computer assigns.
Windows Explorer opens and shows the contents of the card.
4. Select the files you want to delete, then select File > Delete.
Enhance your photos
The printer software offers several features to make printing digital photos easier and to
improve photo quality:
•
•
Use the HP Real Life technology options to touch up photos. For more information,
see “HP Real Life technology options” on page 42.
Achieve the highest resolution with Maximum dpi. For more information, see
“Maximum dpi” on page 43.
Learn how to add professional touches to digital photographs:
•
•
•
Use advanced color settings to improve printed colors. For more information, see
“Use advanced color settings” on page 45.
Print black and white photos. For more information, see “Print black and white
photos” on page 50.
Use HP Advanced Photo Paper for easy to handle, sturdy, glossy photo paper with
an instant-dry finish resistant to water, smears, fingerprints and humidity. For more
information, see “Choose the best paper for the job” on page 19.
HP Real Life technology options
HP Real Life technologies enhance the quality of your printed photos.
In most cases, you do not need to change the Basic default print setting. The Basic setting
sharpens the images that you print, and improves the quality and clarity of low resolution
images, such as those downloaded from the Internet.
You can change the setting to Full if the images that you print are under exposed or over
exposed, contain dark areas or red eye, or have colors that appear washed out.
You can also select the Off setting if you prefer to edit the image manually in a software
program such as HP Photosmart software.
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Print from a computer
To change the HP Real Life technologies setting
1. Open the Printer Properties dialog box. For more information, see “Printer Properties
dialog box” on page 39.
2. Click the Features tab.
3. In the HP Real Life technologies Photo fix drop-down list, select the appropriate
setting for the photo you are printing.
Maximum dpi
Use maximum dpi mode to print high-quality, sharp images.
To get the most benefit from maximum dpi mode, use it to print high-quality images such
as digital photographs. When you select the maximum dpi setting, the printer software
displays the optimized dots per inch (dpi) that the HP Photosmart printer will print.
Printing in maximum dpi takes longer than printing with other settings and requires a large
amount of disk space.
To print in Maximum dpi mode
1. Open the Printer Properties dialog box. For more information, see “Printer Properties
dialog box” on page 39.
2. Click the Features tab.
3. In the Paper Type drop-down list, click More, and then select the appropriate paper
type.
4. In the Print Quality drop-down list, click Maximum dpi.
NOTE: To view the maximum dpi that the HP Photosmart printer will print, click
Resolution.
5. Select any other print settings that you want, and then click OK.
Change the print settings for the print job
This section describes how to change print settings, such as paper type or print quality,
when printing from a computer. This section contains the following topics:
•
•
•
•
•
•
Change the print quality
Change the paper type
Change the paper size
Resize a photo
Use advanced color settings
Create printing shortcuts
Change the print settings for the print job
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Chapter 5
Change the print quality
Choose the print quality and speed to optimize your photo printing.
To select a print quality and speed
1. Open the Printer Properties dialog box. For more information, see “Printer Properties
dialog box” on page 39.
2. Click the Features tab.
3. In the Paper Type drop-down list, select the type of paper that you have loaded.
4. In the Print Quality drop-down list, select the appropriate quality setting for your
project.
Print quality settings
• Draft produces draft-quality output at the fastest printing speed, while using the least
amount of ink.
• Fast Normal produces higher quality output than the Draft setting and prints more
quickly than the Normal setting.
• Normal provides the best balance between print quality and speed and is appropriate
for most documents.
• Best provides the best balance between high quality and speed and can be used for
high quality prints. For most documents, the Best setting prints more slowly than the
Normal setting.
• Maximum dpi optimizes the dots per inch (dpi) that the HP Photosmart prints. Printing
in maximum dpi takes longer than printing with other settings and requires a large
amount of disk space. For more information, see “Maximum dpi” on page 43.
NOTE: To see the print resolution for the selected print quality, click the
Resolution button on the Features tab.
Change the paper type
For best results, always select a specific paper type that matches the media you are using
for the print job.
To select a specific paper type
1. Open the Printer Properties dialog box. For more information, see “Printer Properties
dialog box” on page 39.
2. Click the Features tab.
3. Click More in the Paper Type drop-down list, and then select the paper type that you
want to use.
4. Click OK.
5. Select any other print settings that you want, and then click OK.
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Print from a computer
Change the paper size
Use the Printer Properties dialog box instead of the software application's Page Setup
dialog box to select a paper size. Some software applications do not list all the paper
sizes the printer supports.
To select a paper size
1. Open the Printer Properties dialog box. For more information, see “Printer Properties
dialog box” on page 39.
2. Click the Features tab.
3. Select a paper size from the Size drop-down list.
For borderless printing, select a borderless paper size, or select a paper size, then
click the Borderless check box.
4. Select any other print settings that you want, and then click OK.
Resize a photo
Use the printer software to print a photo that is formatted for one paper size on another
paper size. Doing this can be useful if you do not have the correct paper size available.
To resize a photo for a different paper size
1. Open the Printer Properties dialog box. For more information, see “Printer Properties
dialog box” on page 39.
2. Click the Features tab.
3. Click Scale to paper size, and then select the target paper size in the drop-down list.
The target paper size is the size of the paper on which you are printing, not the size
for which the document was formatted.
4. Select any other print settings that you want, and then click OK.
Use advanced color settings
Use the More color options dialog box to adjust how printed colors appear.
Adjusting these settings causes the printed colors to differ from the colors that appear on
the computer monitor. These settings do not affect the original photo; they only affect how
it prints.
Follow these steps to specify advanced color settings:
To specify advanced color settings
1. Open the Printer Properties dialog box. For more information, see “Printer Properties
dialog box” on page 39.
2. Click the Color tab, and then click the More color options button.
The More color options dialog box is displayed.
Change the print settings for the print job
45
Chapter 5
3. You can adjust the following settings:
• Adjust the Brightness, Saturation, and Color Tone to affect how overall colors
are printed.
• Adjust the Cyan, Magenta, Yellow, and Black sliders to specify the level of each
color that is used in printing.
NOTE: When you adjust color settings, the changes are reflected in the Preview
box.
4. After specifying the color settings, click OK.
5. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that you see on the Printer
Properties dialog box. For more information, see “What's This? help” on page 40.
Create printing shortcuts
In addition to the printing shortcuts that are available in the Printing Shortcuts list in the
print driver, you can create your own printing shortcuts to save time and ensure
consistency between print jobs.
If you frequently print on transparency film, for example, you can create a printing shortcut
by selecting the Presentation Printing shortcut, changing the paper type to HP Premium
Inkjet Transparency Film, and then saving the modified shortcut under a new name; for
example, Transparency Presentations. After creating the printing shortcut, simply select
it when printing on transparency film rather than changing the print settings each time.
To create a printing shortcut
1. Open the Printer Properties dialog box. For more information, see “Printer Properties
dialog box” on page 39.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click a printing shortcut.
The print settings for the selected printing shortcut are displayed.
4. Change the print settings to those you want in the new printing shortcut.
5. In the Type new shortcut name here box, type a name for the new printing shortcut,
and then click Save.
The printing shortcut is added to the list.
To delete a printing shortcut
1. Open the Printer Properties dialog box. For more information, see “Printer Properties
dialog box” on page 39.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click the printing shortcut that you want to delete.
4. Click Delete.
The printing shortcut is removed from the list.
NOTE: Only the shortcuts that you have created can be deleted. The original HP
shortcuts cannot be deleted.
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Print from a computer
Print preview
You can preview a document on the computer before printing it. If the print preview does
not look the way you want it to, close the preview window and make the necessary
adjustments to the document or to the print settings. For more information on changing
the print settings, see “Change the print settings for the print job” on page 43.
To preview a printed document
1. Open the Printer Properties dialog box. For more information, see “Printer Properties
dialog box” on page 39.
2. Click the Features or the Color tab.
3. Select the Show preview before printing check box.
4. Select any other print settings that you want, and then click OK.
Before the document prints, a preview is displayed.
5. Do one of the following:
• Click OK to print the document.
• Click Cancel to cancel the print job. Adjust the print settings as needed before
printing the document.
Print photos
This sections describes how to print several types of photos and contains the following
topics:
•
•
•
•
•
•
Print borderless photos
Print photos with a border
Print postcards
Print black and white photos
Print panoramic photos
Print on index cards and other small media
Print borderless photos
Use borderless printing to print to the edges of the paper.
Guidelines
• For tips on achieving the best quality prints, see “photo enhancing” on page 42.
• Verify that the photo paper you are using is not rippled or curled.
• Do not exceed the paper tray capacity when loading media. For more information,
see “Printer specifications” on page 81.
Prepare to print
1. Verify that the printer is turned on.
2. Load photo paper. For more information, see “Paper basics” on page 19.
Print preview
47
Chapter 5
Print
NOTE: If your software program includes a photo printing feature, follow the
instructions that are provided with the software program. Otherwise, follow these
instructions.
1. Open the photo in a software program that allows editing, such as HP Photosmart
software.
2. Open the Print Properties dialog box. For more information, see “Printer Properties
dialog box” on page 39.
3. Click the Printing Shortcuts tab.
4. In the Printing Shortcuts list, click Photo Printing-Borderless, and then select the
following options:
• Print Quality: Normal or Best
NOTE: For maximum dpi quality, go to the Features tab, and then click
Maximum dpi in the Print Quality drop-down list.
• Paper Type: An appropriate photo paper type
• Paper Size: An appropriate borderless photo paper size
• Orientation: Portrait or Landscape
5. If necessary, change the HP Real Life technology options setting. For more
information, see “HP Real Life technology options” on page 42.
6. Select any other print settings that you want, and then click OK.
If you printed on photo paper with a tear-off tab, remove the tab to make the document
completely borderless.
Use the What's This? help to learn about the features that you see on the Printer
Properties dialog box. For more information, see “What's This? help” on page 40.
Related topics
“Change the print settings for the print job” on page 43
48
Print from a computer
Print photos with a border
Guidelines
• To learn how to use the photo printing features, see the “photo enhancing”
on page 42 page.
• Verify the photo paper you are using is not rippled or curled.
• Do not exceed the paper tray capacity when loading media. For more information,
see “Printer specifications” on page 81.
Prepare to print
1. Verify that the printer is turned on.
2. Load photo paper. For more information, see “Paper basics” on page 19.
Print
NOTE: If your software program includes a photo printing feature, follow the
instructions that are provided with the software program. Otherwise, follow these
instructions.
1. Open the photo in a software program that allows editing, such as HP Photosmart
software.
2. Open the Print Properties dialog box. For more information, see “Printer Properties
dialog box” on page 39.
3. Click the Printing Shortcuts tab.
4. In the Printing Shortcuts list, click Photo Printing-with white borders, and then
select the following options:
• Print Quality: Normal or Best
NOTE: For maximum dpi quality, go to the Features tab, and then click
Maximum dpi in the Print Quality drop-down list.
• Paper Type: An appropriate photo paper type
• Paper Size: An appropriate photo paper size
• Orientation: Portrait or Landscape
5. If necessary, change the HP Real Life technology options setting. For more
information, see “HP Real Life technology options” on page 42.
6. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that you see on the Printer
Properties dialog box. For more information, see “What's This? help” on page 40.
Related topics
“Change the print settings for the print job” on page 43
Print photos
49
Chapter 5
Print postcards
Guidelines
• Use only cards and small media that meet the printer paper-size specifications. For
more information, see “Printer specifications” on page 81.
• Do not exceed the paper tray capacity when loading media. For more information,
see “Printer specifications” on page 81.
Prepare to print
1. Verify the printer is turned on.
2. Load cards. For more information, see “Paper basics” on page 19.
Print
1. Open the Print Properties dialog box. For more information, see “Printer Properties
dialog box” on page 39.
2. Click the Features tab, and then specify the following print settings:
• Paper Type: Click More, click Specialty Papers, and then select an appropriate
card type.
• Print Quality: Normal or Best
• Size: An appropriate card size
3. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that you see on the Printer
Properties dialog box. For more information, see “What's This? help” on page 40.
NOTE: If an out-of-paper message is displayed, see “Paper basics” on page 19 for
help in resolving the problem.
Related topics
“Change the print settings for the print job” on page 43
Print black and white photos
Guidelines
• To print a photo that is already black and white you do not need to adjust the color
settings; simply follow the instructions for the type and size of photo you want to print.
See “Print from a computer” on page 39 for some basic photo print options.
• To print a color photo in black and white, use the Print in grayscale color option.
To print in grayscale
1. Open the Print Properties dialog box. For more information, see “Printer Properties
dialog box” on page 39.
2. Click the Color tab.
3. Select the Print in grayscale option.
4. Select any other print settings that you want, and then click OK.
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Print from a computer
Print panoramic photos
For true panoramic printing, you must have taken a panoramic photo. Also, use
HP panorama paper 10 x 30 cm (4 x 12 inch).
To create a panoramic print from a non-panoramic photo, see the panorama photos
section of “Specialty printing projects” on page 33.
Guidelines
• To learn how to use the photo printing features, see “photo enhancing” on page 42.
• Verify that the photo paper you are using is not rippled or curled.
• Do not exceed the paper tray capacity when loading media. For more information,
see “Printer specifications” on page 81.
• For maximum fade resistance, use HP Advanced Photo Paper.
Prepare to print
1. Verify the printer is turned on.
2. Load paper. For more information, see the “Paper basics” on page 19 section.
Print
NOTE: If the software program you are using includes a photo printing feature, follow
the instructions that are provided with the software program. Otherwise, follow these
instructions.
1. Open the Print Properties dialog box. For more information, see “Printer Properties
dialog box” on page 39.
2. On the Printing Shortcuts tab, select Photo printing-borderless or Photo
printing-with white borders in the Printing Shortcuts list, then set the following
options:
• Print quality: Best
• Paper type: The appropriate photo paper type
• Paper size: The appropriate borderless photo panorama paper size
• Orientation: Portrait or Landscape
3. Set the following options as appropriate:
• “HP Real Life technology options” on page 42
• “Use advanced color settings” on page 45
• “Print black and white photos” on page 50
4. Select any other print settings you want, then click OK.
Use What's This? help to learn more details about each of the features in the Printer
Properties dialog box. For more information, see “What's This? help” on page 40.
Related topics
“Change the print settings for the print job” on page 43
Print photos
51
Chapter 5
Print on index cards and other small media
Guidelines
• Use only cards and small media that meet the printer paper-size specifications.
• Do not exceed the paper tray capacity when loading media. For more information,
see “Printer specifications” on page 81.
• Print quality decreases when printing on plain paper such as index cards. This is to
be expected and does not indicate a problem. Printing on plain paper is useful for
print jobs, such as drafts, where print quality is not important.
Prepare to print
1. Verify the printer is turned on.
2. Load paper. For more information, see the “Paper basics” on page 19 section.
Print
1. Open the Print Properties dialog box. For more information, see “Printer Properties
dialog box” on page 39.
2. Click the Features tab, and then specify the following print settings:
• Paper Type: Plain Paper
• Size: An appropriate card size
3. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that you see on the Printer
Properties dialog box. For more information, see “What's This? help” on page 40.
NOTE: If an out-of-paper message is displayed, see “Paper basics” on page 19 for
help in resolving the problem.
Related topics
“Change the print settings for the print job” on page 43
HP Photosmart software
The HP Photosmart software coordinates the functions of HP imaging devices: scanners,
cameras, printers, and all-in-one devices. Depending on the devices you have installed
and their capabilities, you can quickly and easily organize, edit, and share digital images.
Organize, edit, and share digital images in creative ways
If you performed the default installation of the printer software, you also installed the
Photosmart Essential software. This software lets you easily:
•
•
•
•
Print photos and digital images
Transfer images from a camera or memory card
Edit images
Share photos with friends and family
For more information, see the HP Photosmart Software Help.
52
Print from a computer
6
Maintenance
This section contains basic maintenance procedures that can help keep your printer
performing well and producing top-quality photos.
•
•
•
•
•
•
•
•
•
•
Toolbox dialog box
Align the print cartridge
Clean the print cartridge automatically
View estimated ink levels
Insert or replace the print cartridge
Remove ink from your skin and clothing
Get print cartridge ordering information
Print a test page
Print a sample page
HP Digital Imaging Monitor icon
Toolbox dialog box
The Toolbox contains useful tools to enhance printer performance.
•
•
Open the Toolbox
Use the Toolbox
Open the Toolbox
From the Windows taskbar
1.
Double-click the HP Digital Imaging Monitor
icon.
2. Make sure the correct printer is selected, and then click the Settings button in the
HP Solution Center.
3. Select Print Settings > Printer Toolbox.
Use the Toolbox
Use the Toolbox to do the following:
•
•
•
•
•
•
•
“Align the print cartridge” on page 53
“Clean the print cartridge automatically” on page 54
“Print a test page” on page 57
“Print a sample page” on page 57
“View estimated ink levels” on page 54
“Get print cartridge ordering information” on page 56
“Configure Bluetooth” on page 26
Align the print cartridge
The printer automatically aligns the print cartridge after a new one is installed. You can
also align the print cartridge at other times to ensure optimal print quality. Indications that
Maintenance
53
Chapter 6
you need to align the print cartridge manually include documents that print at an angle,
colors not printing satisfactorily, or poor print quality.
To align the print cartridge from the printer
1. Load a sheet of HP Advanced Photo Paper in the input tray.
2. Touch the Menu icon in the quick touch frame, and then touch Cartridge.
3. Touch Align Cartridge and follow the prompts.
To align the print cartridge from a connected computer
1. Load a sheet of HP Advanced Photo Paper in the input tray.
2. Open the Toolbox dialog box. For more information, see “Toolbox dialog box”
on page 53.
3. Click Align the Print Cartridges.
4. Click Align, and follow the onscreen instructions.
Clean the print cartridge automatically
If the printed pages are missing lines or dots or contain ink streaks, the print cartridge
might be low on ink or need to be cleaned.
CAUTION: Clean the print cartridge only when necessary. Unnecessary cleaning
wastes ink and shortens the life of the cartridge.
If the print cartridge is not low on ink, follow these steps to clean the cartridge either from
the printer or from a connected computer:
To clean the print cartridge from the printer
1. Touch the Menu icon on the quick touch frame, and then touch Cartridge.
2. Touch Clean Cartridge and follow the prompts.
To clean the print cartridge from a connected computer
1. Open the Toolbox dialog box. For more information, see “Toolbox dialog box”
on page 53.
2. Click Clean the Print Cartridge.
3. Click Clean.
4. Follow the onscreen instructions.
If the documents are still missing lines or dots after cleaning, replace the print cartridge.
View estimated ink levels
You can view the estimated ink level of the print cartridge installed in the printer either
from a connected computer or on the printer itself.
54
Maintenance
NOTE: Ink from the cartridges is used in the printing process in a number of different
ways, including in the initialization process, which prepares the device and cartridges
for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more
information see www.hp.com/go/inkusage.
To view the estimated ink level of the print cartridge on the printer itself
▲ Check the ink level icon on the printer status bar at the top of the touch screen.
The ink-level icon shows the approximate amount of ink remaining in the cartridge
(100%, 75%, 50%, 25%, and nearly empty):
100%
75%
50%
25%
Low on ink (less than 25%).
To view the estimated ink level of the print cartridge from a connected computer
1. Open the Toolbox dialog box. For more information, see “Toolbox dialog box”
on page 53.
2. Click the Estimated Ink Levels tab.
Insert or replace the print cartridge
Use the HP 110 Tri-color Inkjet print cartridge to print black-and-white and color photos.
HP Vivera Inks deliver true-to-life photo quality and exceptional fade resistance, resulting
in vivid colors that last. HP Vivera Inks are specially formulated and scientifically tested
for quality, purity, and fade resistance.
CAUTION: Check that you are using the correct print cartridges. Also, note that HP
does not recommend modifying or refilling HP cartridges. Damage that results from
modifying or refilling HP cartridges is not covered by the HP warranty.
For best print quality, HP recommends that you install all retail print cartridges before the
date stamped on the box.
Insert or replace the print cartridge
55
Chapter 6
To insert or replace a print cartridge
1. Make sure the power is on and you have removed the cardboard from inside the
printer.
2. Open the print cartridge door of the printer.
3. Remove the bright pink tape from the cartridge.
NOTE: Do not touch the copper-colored contacts on the print cartridge.
4. If you are replacing a cartridge, push down and pull outward on the cartridge in the
cradle to remove it.
5. Hold the replacement cartridge with the label on top. Slide the cartridge at a slight
upward angle into the cradle so the copper-colored contacts go in first. Push the
cartridge until it snaps into place.
6. Close the print cartridge door.
The printer starts print cartridge alignment. See “Align the print cartridge”
on page 53 for more information.
Recycle the old cartridge. The HP Inkjet Supplies Recycling Program is available in
many countries/regions and lets you recycle used print cartridges free of charge. For
more information, go to www.hp.com/hpinfo/globalcitizenship/environment/recycle/
inkjet.html.
Remove ink from your skin and clothing
Follow these instructions to remove ink from your skin and clothing:
Surface
Remedy
Skin
Wash the area with an abrasive soap.
White fabric
Wash the fabric in cold water and use chlorine
bleach.
Color fabric
Wash the fabric in cold water and use sudsy
ammonia.
CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can
set the ink into the fabric.
Get print cartridge ordering information
To view print cartridge ordering information and order cartridges online
1. Open the Toolbox dialog box. For more information, see “Toolbox dialog box”
on page 53.
2. Click the Estimated Ink Levels tab.
3. Click Print Cartridge Information.
If you are connected to the Internet, you can click the Shop Online button to order
cartridges online.
56
Maintenance
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
Print a test page
The information on a test page can be helpful if you need to contact HP support. It also
contains information about ink levels, print or ink cartridge performance, printer serial
number, and so on. You can print a test page either from the printer or, if the printer is
connected to a computer, from the printer driver software.
To print a test page from the printer
1. Touch the Menu icon on the quick touch frame.
2. Touch Tools, and then touch Print Test Page.
To print a test page from a computer
1. Open the Toolbox dialog box. For more information, see “Toolbox dialog box”
on page 53.
2. Click the Device Services tab.
3. Click Print a Test Page.
4. Click Print Page.
Print a sample page
Print a sample page to test the printer photo printing quality and to make sure the paper
is loaded correctly.
To print a sample page from the printer
1. Touch the Menu icon on the quick touch frame.
2. Touch Tools, and then touch Print Sample Page.
To print a sample page from a computer
1. Open the Toolbox dialog box. For more information, see “Toolbox dialog box”
on page 53.
2. Click the Device Services tab.
3. Click Print a Sample Page.
4. Click Print Page.
HP Digital Imaging Monitor icon
After you install the printer software, the HP Digital Imaging Monitor icon appears in the
Windows taskbar. This icon helps you perform a variety of tasks.
Print a test page
57
Chapter 6
The HP Digital Imaging Monitor icon shows the status of the printer:
The HP Digital Imaging Monitor icon has a green check mark when the printer is in an
idle state.
The HP Digital Imaging Monitor icon has an exclamation mark when there is an error. An
error message also appears. Click the error message or HP Digital Imaging Monitor icon
to return the icon to its idle state.
•
•
58
Double-click the HP Digital Imaging Monitor icon to open the HP Solution Center.
Right-click the HP Digital Imaging Monitor icon to select from the following menu
items:
• HP Photosmart A620 series > About: View the printer software version,
installed printers, and the printer name and serial number.
• Launch/Show HP Solution Center: Opens the HP Solution Center.
• About: Shows the version of the HP Digital Imaging Monitor icon.
• Close HP Digital Imaging Monitor: Removes the HP Digital Imaging Monitor
icon from the Windows taskbar. The icon reappears when you restart the
computer.
• HP Photosmart A620 series > Display Status: Describes the current status of
the printer.
Maintenance
7
Troubleshooting
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support.
Before you begin, make sure:
•
•
All the cable connections between the printer and computer are secure.
You are using the most recent version of the printer software.
TIP: HP recommends using a USB cable 3 meters (10 feet) or less in length. Using
a longer USB cable may cause errors.
This section contains troubleshooting information for the HP Photosmart A620 series
printer.
•
•
•
•
Software installation issues
Printing and hardware issues
Bluetooth printing problems
Device messages
Software installation issues
•
•
•
•
•
The printer software did not install successfully
One or more system components did not meet minimum system requirements
The computer did not read the HP Photosmart CD
A "There was an error writing to Dot4" message appeared
Missing HP Photosmart Software
The printer software did not install successfully
Cause: There may be a conflict with the virus protection application or another
software application that is running in the background on the computer that prevented
a successful software installation.
Solution:
1. Uninstall the printer software:
a. From the Windows Start menu, go to Programs > HP > HP Photosmart
A620 series > Uninstall Devices.
b. Follow the onscreen instructions.
2. Pause or disable any active virus protection applications.
3. Quit all software applications.
4. Reinstall the printer software according to the setup instructions that came with
the printer.
Troubleshooting
59
Chapter 7
One or more system components did not meet minimum system requirements
Cause: A component of the computer system does not meet the minimum or
recommended system requirements.
Solution:
• A red circle on the System Requirements dialog box indicates which part of the
system does not meet the minimum requirements for software installation. Click
Details for information about the minimum system requirement for the
component. Modify or upgrade the specified component.
• A yellow triangle on the System Requirements dialog box indicates a component
that does not meet the recommended system requirements. HP recommends the
suggested system requirements for optimal performance. Click Continue to
continue installing the software.
If the monitor's display resolution did not meet or was set below the minimum system
requirements, increase the computer monitor's display resolution:
1.
2.
3.
4.
5.
6.
7.
Click Cancel in the System Requirements dialog box.
Right-click the Desktop and select Properties.
Click the Settings tab.
Set the Screen Resolution to 800 x 600 or higher.
Click Apply. A Monitor Settings message appears.
Click Yes to accept the changes.
Click Retry to continue the installation. If the installation does not continue, click
Cancel, then reinstall the printer software.
The computer did not read the HP Photosmart CD
Cause:
• The CD player or system may not be set to Autoplay.
• The CD was not properly inserted or installed.
• The CD or CD-ROM drive may be damaged.
Solution:
• Make sure the CD does not have any scratches or smudges. If there are smudges
on the surface of the CD, clean it with a soft, dry, lint-free cloth.
• Reinsert the CD, and follow these steps:
1. Navigate to the CD-ROM drive.
2. Double-click the HP Photosmart CD to open it.
3. Double-click setup.exe.
4. Follow the onscreen instructions.
60
Troubleshooting
•
•
Try inserting a CD that you know autoplays. If that CD does not autoplay, you
may need to service the CD-ROM drive.
If other CDs work but the HP Photosmart CD does not work, you may have a
damaged CD. You can download the printer software from www.hp.com/
support.
A "There was an error writing to Dot4" message appeared
Cause: The printer software may have not installed correctly.
Solution:
• Unplug the USB cable from the computer, then plug it in again.
• Make sure the cable is securely attached to the computer and to the USB port on
the back of the printer.
• Restart the computer.
If this does not resolve the issue, follow these steps:
1. Disconnect the USB cable from the printer.
2. Uninstall the printer software:
a. From the Windows Start menu, go to Programs > HP > HP Photosmart
A620 series > Uninstall Devices.
b. Follow the onscreen instructions.
3. When the uninstall is complete, restart the computer.
4. Reinstall the printer software. Follow the onscreen installation instructions.
5. Connect the power cord to the back of the printer and turn on the printer.
6. When the computer prompts you, connect the USB cable to the USB port on the
back of the printer.
Missing HP Photosmart Software
Cause: The HP Photosmart Software is not installed.
Solution: Install the HP Photosmart Software that came with the HP Photosmart.
If it is installed, restart your computer.
To install the HP Photosmart Software
1. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
2. When prompted, click Install More Software to install the HP Photosmart
Software.
3. Follow the onscreen instructions and the setup instructions provided in the box
with the HP Photosmart.
Software installation issues
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Chapter 7
Printing and hardware issues
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
The printout did not appear
The computer and printer lost communication
The Found New Hardware Wizard did not recognize the printer when it was connected
to the computer
The New Hardware Wizard did not appear when the printer and computer were
connected with a USB cable
The HP Digital Imaging Monitor icon does not appear in the Windows taskbar
The printer would not print when it was connected to the computer with a USB cable
through another USB device
A small red circle appeared on the HP Digital Imaging Monitor icon in the Windows
taskbar
An Unknown device message appeared
The document or photo did not print using the selected default print settings
The printer does not print borderless photos when printing without a computer.
Could not save photos from the computer to the memory card
Printing is very slow
The printout is rippled or curled
A blank page came out of the printer
The printer ejected the paper when preparing to print.
Parts of the printed document are missing or are in the wrong place
Print quality is poor
The photo printout appears cropped
The printout does not appear as it should
The printout did not appear
Cause:
The paper jammed while printing.
Solution: Try the following steps to clear the paper jam:
• If the paper came part way through the front of the printer, gently pull the paper
towards you to remove it.
• If the paper did not come part way through the front of the printer, try removing it
from the back of the printer:
• Remove the paper from the input tray, then gently pull down on the input tray
until it pops open more fully. Do not attempt to extend it to a full horizontal
position. Doing so could damage the printer.
• Gently pull the jammed paper to remove it from the back of the printer.
• Lift the input tray up until it snaps back into paper-loading position.
• If you cannot grasp the edge of the jammed paper to remove it, try the following:
• Turn off the printer.
• Turn on the printer. The printer checks for paper in the paper path and will
automatically eject the jammed paper.
• Press OK to continue.
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Troubleshooting
The computer and printer lost communication
Cause:
• The computer might not be connected to the printer.
• The printer might be turned off.
• The printer might not be connected to a power source.
• You might be using a USB hub or docking station that has multiple devices
connected to it. Accessing another device can temporarily break the connection
to the printer.
Solution:
• Make sure the USB cable is securely attached to both the computer and to the
USB port on the back of the printer.
• Make sure that the printer power cord is securely attached and the printer is turned
on.
• Wait until the other device is no longer being accessed or connect the printer
directly to the computer.
If an HP Photosmart dialog box is displayed, click Retry to try to re-establish a
connection.
The Found New Hardware Wizard did not recognize the printer when it was
connected to the computer
Cause: You connected the printer to the computer before installing the software or
before the software prompted you to connect.
Solution:
1. Disconnect the USB cable from the printer and close the Found New Hardware
Wizard.
2. Insert the HP Photosmart CD that came with the printer. When the Install Wizard
appears, click Cancel.
3. From the Start menu, click Run.
4. Click Browse and navigate to the CD-ROM drive.
5. Select the Uninstaller.bat file and click Open.
6. Click OK to launch the Uninstaller.
7. Click Continue to uninstall the files created when you connected the printer to
the computer.
8. Click Restart. When the computer restarts, remove the HP Photosmart CD and
follow the installation instructions in the setup instructions that came in the box
with the printer.
Printing and hardware issues
63
Chapter 7
The New Hardware Wizard did not appear when the printer and computer were
connected with a USB cable
Cause: You may not be using the proper version of Windows, or there may be
something wrong with the USB cable or the USB cable connection.
Solution: Make sure the computer’s operating system is the proper version of
Windows and that the computer is connected to the USB port on the back of the printer
with a USB cable.
If that isn't the problem, try the following:
1. Disconnect the USB cable and power cord from the back of the printer.
2. Uninstall the printer software:
a. From the Windows Start menu, go to Programs >HP > HP Photosmart A620
series > Uninstall Devices.
b. Follow the onscreen instructions.
3. When the uninstall is complete, restart the computer.
4. Reinstall the printer software. Follow the onscreen installation instructions.
5. Connect the power cord to the back of the printer and turn on the printer.
6. When the computer prompts you, connect the USB cable to the USB port on the
back of the printer.
The HP Digital Imaging Monitor icon does not appear in the Windows taskbar
Cause: You may have selected Close HP Digital Imaging Monitor from the menu
when you right-clicked the HP Digital Imaging Monitor icon in the Windows Taskbar.
For more information, see “HP Digital Imaging Monitor icon” on page 57.
Solution:
Restart the computer.
The printer would not print when it was connected to the computer with a USB
cable through another USB device
Cause: Two-way communication between the printer and the computer was
interrupted by another device attached to the hub.
Solution:
1. Turn off the computer.
2. Connect the printer directly to a USB port on the computer.
3. Make sure the cable is securely attached to the computer and to the USB port on
the back of the printer.
4. Disconnect all USB devices (including the hub) from the computer.
5. Turn on the computer.
6. Try printing again. If the problem persists, repeat steps 1–5 using a different USB
port on the computer.
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Troubleshooting
A small red circle appeared on the HP Digital Imaging Monitor icon in the Windows
taskbar
Cause: There is a connection or communication problem between the printer and
the computer.
Solution:
1. Connect the printer directly to a USB port on the computer.
2. Unplug the USB cable from the computer, then plug it in again.
3. Disconnect all USB devices (including the hub) from the computer.
4. If you are using a USB hub to connect the printer and computer, unplug the printer
from the USB hub and connect it directly to the computer to verify communication.
5. Try printing the document again. If the problem persists, repeat steps 1–5 using
a different USB port on the computer.
An Unknown device message appeared
Cause:
• Static electricity may have built up in the cable between the computer and printer.
• The software could not identify the printer because the printer-USB connection
may be defective.
Solution:
1. Disconnect the USB cable from the printer.
2. Disconnect the power cord from the printer.
3. Wait about 10 seconds.
4. Plug the power cord back into the printer.
5. Plug the USB cable back into the USB port on the back of the printer.
6. If the problem persists, unplug the power cord and the USB cable and uninstall
the printer software:
a. From the Windows Start menu, go to Programs > HP > HP Photosmart
A620 series > Uninstall Devices.
b. Follow the onscreen instructions.
7. Restart the computer.
8. Reinstall the printer software and follow the onscreen instructions. Do not connect
the USB cable to the printer until prompted.
If “Unknown device” continues to appear, check www.hp.com/support for more
information, or contact HP support.
The document or photo did not print using the selected default print settings
Cause: The printer default settings may be different than those in the software
application. The software application print settings override any that you set on the
printer.
Printing and hardware issues
65
Chapter 7
Solution: From the software application's File menu, select Print, then click
Properties and choose the desired print settings.
The printer does not print borderless photos when printing without a computer.
Cause:
The borderless printing option may be turned off.
Solution: To turn on borderless printing, follow these steps:
1. Touch the Menu icon on the quick touch frame and then press the down scroll
arrow to navigate to the Preferences menu.
2. Touch Preferences.
3. If Borderless is set to Off, touch Borderless to turn it on.
icon on the quick touch frame twice to exit the menus.
4. Touch the
Could not save photos from the computer to the memory card
Cause:
The memory card may be locked.
Solution:
position.
If the memory card has a lock switch, make sure it is in the unlocked
Printing is very slow
Cause:
• You may be printing a high-resolution image. These take longer to print.
• You may have chosen Maximum dpi.
• The system resources may be too low. You may have chat, music download, or
virus software running in the background.
• You may be using outdated printer software.
Solution:
• In the Features tab of the Printer Properties dialog box, set the Print Quality to
Best or Normal instead of Maximum dpi, and try printing again.
• See “View estimated ink levels” on page 54 for information on checking the level
of ink in the print cartridge. Replace the cartridge if necessary.
•
See “Download printer software updates” on page 40 for information on updating
the printer software. To check the version of the software, select About from the
HP Digital Imaging Monitor
66
Troubleshooting
icon in the taskbar.
To improve the system resources, close all open programs except Windows Explorer
and Systray, then try printing again:
To improve system resources
1. Press Ctrl+Alt+Delete.
2. Select all programs except Windows Explorer and Systray. Hold Ctrl or Shift to
select multiple programs.
3. Click End Task. If a second message appears, click End Task again.
4. Repeat steps 1–3 until all programs except Windows Explorer and Systray are
closed.
5. Try printing again.
The printout is rippled or curled
Cause: The project you are printing is using a larger amount of ink than normal.
Solution: Lower the ink saturation using the Printer Properties dialog box.
1. Open the Printer Properties dialog box. For more information, see “Printer
Properties dialog box” on page 39.
2. Click the Color tab.
3. Click More color options.
4. Reset the ink attributes by moving the Saturation slider closer to Muted.
5. Try printing again.
A blank page came out of the printer
Cause: The print cartridge may be out of ink.
Solution: Print a test page. For more information, see “Print a test page”
on page 57. Replace the print cartridge if necessary. For more information, see “Insert
or replace the print cartridge” on page 55.
The printer ejected the paper when preparing to print.
Cause: The printer might be in direct sunlight, which affects the operation of the
automatic paper sensor.
Solution:
Move the printer out of direct sunlight.
Parts of the printed document are missing or are in the wrong place
Cause:
• You may have selected the incorrect paper orientation.
• You may have selected an incorrect paper size.
Printing and hardware issues
67
Chapter 7
Solution:
• Make sure you have selected the correct orientation on the Features tab of the
Printer Properties dialog box.
• Make sure you have selected the correct paper size. For more information, see
“Change the paper size” on page 45.
Print quality is poor
Cause:
• You may have magnified the photo too much.
• The print cartridge may be running out of ink.
• You may not be using the best paper type for the output.
• You may be printing on the wrong side of the paper.
• You may have selected a low-resolution setting on the digital camera.
• You may need to clean the print cartridge.
Solution:
• Reduce the magnification.
• Print a test page. For more information, see “Print a test page” on page 57.
Replace the print cartridge if necessary. For more information, see “Insert or
replace the print cartridge” on page 55.
•
•
•
•
•
•
Check the ink levels of the print cartridge from the Estimated Ink Level tab of the
Toolbox. For more information, see “Toolbox” on page 53
Make sure you are using a paper type intended for the printer. Use HP-designed
photo paper for best results when printing photos.
Choose paper that is specifically designed for the output rather than plain paper.
Use HP Advanced Photo Paper for best results when printing photos.
Make sure the paper is loaded with the side to be printed facing up.
Reduce the size of the image and try printing again. For better results in the future,
set the digital camera to a higher photo resolution.
From the Device Services tab of the Toolbox, click Clean the Print Cartridge.
The photo printout appears cropped
Cause: You may have used the software application’s Page Setup dialog box to
select the paper size or type.
Solution: Select paper size and type from the Features tab of the Printer Properties
dialog box.
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Troubleshooting
The printout does not appear as it should
Cause: The paper may be marked, scratched, or wrinkled, or the paper may be
dark in color or contain metallic fibers.
Solution: If the paper is damaged, dark in color, or contains metallic fibers, the
sensor may not detect paper type and size accurately. Make sure the paper is clear,
free of scratches or wrinkles, light colored, and does not contain metallic fibers. Select
the appropriate paper type on the Features tab of the Printer Properties dialog box.
Bluetooth printing problems
Before contacting HP support, read this section for troubleshooting tips, or go to the online
support services at www.hp.com/support. Be sure to also read the documentation that
came with your HP Bluetooth wireless printer adapter (if you are using one) and your
device with Bluetooth wireless technology.
•
•
•
•
•
My Bluetooth device cannot find the printer.
No page came out of the printer.
Print quality is poor.
The photo printed with borders.
My computer cannot set the device name using the Bluetooth wireless connection.
My Bluetooth device cannot find the printer.
Solution:
• If you are using the optional HP Bluetooth wireless printer adapter, make sure the
adapter is plugged into the camera port on the front of the printer. The light on the
adapter flashes when the adapter is ready to receive data.
If the printer has integrated Bluetooth wireless technology, check the Bluetooth
light on the printer. The light flashes when the printer is ready to receive data.
• Bluetooth Visibility may be set to Not visible. Change this setting to Visible to
all as follows:
• Touch the Menu icon on the quick touch frame.
• Touch Bluetooth, and then touch Visibility.
• Touch Visible to all.
• Bluetooth Security level may be set to High. Change this setting to Low as
follows:
• Touch the Menu icon on the quick touch frame.
• Touch Bluetooth.
• Touch Security level.
• Touch Low.
Bluetooth printing problems
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Chapter 7
•
•
The passkey (PIN) that the device with Bluetooth wireless technology is using for
the printer may be incorrect. Make sure the correct passkey for the printer is
entered in the device with Bluetooth wireless technology.
You may be too far from the printer. Move the device with Bluetooth wireless
technology closer to the printer. The maximum recommended distance between
the device with Bluetooth wireless technology and the printer is 10 meters
(30 feet).
No page came out of the printer.
Solution: The printer may not recognize the type of file sent by the device with
Bluetooth wireless technology. For a list of the file formats that the printer supports,
see “Specifications” on page 81.
Print quality is poor.
Solution: The photo you printed may be low resolution. For better results, set the
digital camera to a higher resolution. Photos taken with VGA-resolution cameras,
such as those found in wireless phones, may not have high enough resolution to
produce a high-quality print.
The photo printed with borders.
Solution: The printing program installed on your device with Bluetooth wireless
technology may not support borderless printing. Contact the vendor of the device, or
go to their support Web site to obtain the latest updates for the printing program.
My computer cannot set the device name using the Bluetooth wireless connection.
Solution: Use a USB cable to connect your computer to the printer in order to set
the printer Bluetooth device name using the printer Toolbox. The printer software must
already be installed on the computer.
Use the following instructions to get to the printer Toolbox.
Windows users only: Right-click the small monitor icon on the far right of the
Windows taskbar and select Launch/Show HP Solution Center. Click Settings,
Print Settings, and then Printer Toolbox. Click the Configure Bluetooth
Settings tab and enter the Bluetooth device name in the Device Name box
Device messages
The following is a list of error messages that may appear while your printer is connected
to a computer:
•
•
•
70
Low on ink
The print cartridge is old or damaged
The print cartridge is missing or incorrect
Troubleshooting
•
•
•
•
•
•
•
•
•
The print carriage has stalled
The printer is out of paper
There is a paper jam
The paper loaded does not match the paper size selected
The memory card has been inserted upside down
The memory card is not inserted properly
Insert only one memory card at a time
There was a problem with the memory card
Communication with the printer has been lost
Low on ink
Cause: The print cartridge is estimated to be low on ink and may need to be
replaced soon.
Solution: Have a replacement cartridge on hand to avoid printing interruptions. You
do not have to replace the cartridge until print quality deteriorates. If you have installed
a refilled or remanufactured print cartridge, or a cartridge that has been used in
another printer, the ink level indicator will be inaccurate or unavailable.
The print cartridge is old or damaged
Solution:
The print cartridge may be old or damaged.
To troubleshoot a print cartridge
1. Replace remanufactured or refilled cartridges, if installed, with genuine HP
products.
2. Remove the cartridge and then reinstall it. For more information, see “Insert or
replace the print cartridge” on page 55.
3. Make sure the cartridge is compatible with the printer.
4. If this does not work, replace the cartridge.
The print cartridge is missing or incorrect
Solution: The print cartridge is not installed, is installed incorrectly, or is not
supported by your printer’s country/region settings. For more information, see “Insert
or replace the print cartridge” on page 55.
To troubleshoot a print cartridge
1. Replace remanufactured or refilled cartridges, if installed, with genuine HP
products.
2. Remove the cartridge and then reinstall it. For more information, see “Insert or
replace the print cartridge” on page 55.
Device messages
71
Chapter 7
3. Make sure the cartridge is compatible with the printer.
4. If this does not work, replace the cartridge.
The print carriage has stalled
Solution: There is an obstruction blocking the path of the print carriage or the
cartridge service station. Contact HP support for help, or go to the online support
services at www.hp.com/support.
The printer is out of paper
Solution: Check that paper has been loaded in the correct paper tray. See “Paper
basics” on page 19 and refer to the setup instructions that came with your printer for
more information on loading paper.
There is a paper jam
Solution: Try the following steps to clear the paper jam:
• If the paper came part way through the front of the printer, gently pull the paper
towards you to remove it.
• If the paper did not come part way through the front of the printer, try removing it
from the back of the printer:
• Remove the paper from the input tray, then gently pull down on the input tray
until it pops open more fully. Do not attempt to extend it to a full horizontal
position. Doing so could damage the printer.
• Gently pull the jammed paper to remove it from the back of the printer.
• Lift the input tray up until it snaps back into paper-loading position.
• If you cannot grasp the edge of the jammed paper to remove it, try the following:
• Turn off the printer.
• Turn on the printer. The printer checks for paper in the paper path and will
automatically eject the jammed paper.
• Press OK to continue.
The paper loaded does not match the paper size selected
Solution: The paper loaded does not match the paper size selected. Try the
following:
1. Change the type of paper selected for the print job.
2. If your printer has multiple paper trays, make sure the correct tray is selected for
the print job.
3. Make sure the correct paper is loaded in the paper tray.
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Troubleshooting
The memory card has been inserted upside down
Solution: The memory card has been inserted upside down. Remove the memory
card and reinsert it with the gold contacts facing down.
The memory card is not inserted properly
Solution: The printer can detect the memory card but cannot read it. Push the
memory card gently into the memory card slot until it stops.
Insert only one memory card at a time
Solution: The printer has two or more different types of memory cards inserted
simultaneously. Alternatively, a memory card may be inserted while a digital camera
is connected to the camera port. Remove memory cards or disconnect the camera
until only one card is in the printer or only the camera is connected.
There was a problem with the memory card
Solution: There was a problem with the memory card. Try to copy your pictures
directly to a computer and then reformat the card using the camera.
Communication with the printer has been lost
Solution: Check that your printer is on and that the cover is closed, and then try
the following:
1. Make sure the printer cable is firmly connected to both the printer and computer.
2. Check the printer for a paper jam.
3. Try turning the printer off and then on again.
4. Make sure the printer cable you are using is designed for two-way (also known
as bi-directional) communication (IEEE-1284 compliant).
Device messages
73
Chapter 7
74
Troubleshooting
8
Shop for ink supplies
To find the print cartridge reorder number, see the printed documentation that came with
the HP Photosmart. You can also use the software that came with the HP Photosmart to
find out the reorder number for the print cartridge. You can order print cartridges online
from the HP Web site. Additionally, you can contact a local HP reseller to find out the
correct print cartridge reorder number for your device and purchase print cartridges.
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.
NOTE: Ordering print cartridges online is not supported in all countries/regions. If it
is not supported in your country/region, contact a local HP reseller for information
about purchasing print cartridges.
To order print cartridges from your desktop
▲ Click the Shop for HP Supplies icon on your desktop to connect to HP SureSupply.
You will see a list of original HP printing supplies that are compatible with your device,
as well as options to conveniently purchase the supplies you need (options vary by
country/region).
If you deleted this icon from your desktop, click the Start menu, point to the HP folder,
then click Shop for Supplies.
For more information, go to www.hp.com/buy/supplies.
To order print cartridges through the HP Photosmart Software
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Services tab, and then click
Service this device.
2. Click the Estimated Ink Levels tab.
3. Click Print Cartridge Ordering Information.
The print cartridge reorder numbers appear.
4. Click Order Online.
HP sends detailed printer information, including model number, serial number, and
ink supply levels, to an authorized online reseller. The supplies you need are
preselected; you can change quantities, add or remove items, and then check out.
Shop for ink supplies
75
Chapter 8
76
Shop for ink supplies
9
HP support and warranty
This section contains the following topics:
•
•
•
•
Check the HP support Web site first
HP support by phone
HP Warranty
Additional warranty options
Check the HP support Web site first
Check the documentation that came with the printer. If you do not find the information
you need, check out the HP support Web site.
To check for online support
1. Visit the HP online support Web site at www.hp.com/support. HP online support is
available to all HP customers. It is the fastest source for up-to-date device information
and expert assistance and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP Photosmart
• Valuable HP Photosmart and troubleshooting information for common problems
• Proactive device updates, support alerts, and HP newsgrams that are available
when you register the HP Photosmart
2. For Europe only: Contact your local point of purchase. If the HP Photosmart has a
hardware failure, you will be asked to bring it back to your local point of purchase.
(Service is provided at no charge during the device limited warranty period. After the
warranty period, you will be quoted a service charge.)
3. If you do not find the information you need online, call HP support. Support options
and availability vary by device, country/region, language, and phone support period.
HP support by phone
For a list of support phone numbers, see the phone number list in the printed
documentation.
This section contains information on the following:
•
•
•
Phone support period
Placing a call
After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico). To determine the duration of phone support in Europe, the Middle
East, and Africa, go to www.hp.com/support. Standard phone company charges apply.
HP support and warranty
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Chapter 9
Placing a call
Call HP support while you are in front of the computer and the HP Photosmart. Be
prepared to provide the following information:
•
•
•
•
Device model number (located on the label on the front of the device)
Device serial number (located on the back or bottom of the device)
Messages that appear when the situation occurs
Answers to these questions:
• Has this situation happened before?
• Can you re-create it?
• Did you add any new hardware or software to your computer at about the time
that this situation began?
• Did anything else occur prior to this situation (such as a thunderstorm, device was
moved, etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may
also be available at the HP online support Web site: www.hp.com/support. Contact your
HP dealer or call the support phone number for your country/region to learn more about
support options.
78
HP support and warranty
HP Warranty
Additional warranty options
Extended service plans are available for the printer at additional costs. Go to
www.hp.com/support, select your country/region and language, then explore the services
and warranty area for information about the extended service plans.
HP Warranty
79
Chapter 9
80
HP support and warranty
10 Specifications
This section lists the minimum system requirements for installing the HP Photosmart
software, and provides selected printer specifications.
•
•
System requirements
Printer specifications
System requirements
Operating System
Windows XP Home, XP Professional, x64 Edition, or Vista
Processor
• Windows XP Home & XP Professional: Any Intel® Pentium® II, Celeron®, or compatible
•
•
processor, 233 MHz (Pentium III, 300 MHz or higher recommended)
x64 Edition: Pentium 4 with Intel EM64T support
Vista: 800 MHz 32-bit (x86) or 64-bit processor (1 GHz or higher recommended)
RAM
• Windows XP Home & XP Professional: 128 MB (256 MB or higher recommended)
• x64 Edition: 256 MB (512 MB or higher recommended)
• Vista: 512 MB (1 GB or higher recommended)
Free Disk Space
400 MB
Video Display
SVGA 800 x 600, 16-bit color (32–bit color recommended)
Optical Drive
CD-ROM or DVD-ROM
Browser
Microsoft® Internet Explorer® 5.01 Service Pack 2 or higher
Connectivity
• Available USB port and USB cable
• Internet access recommended
Printer specifications
Connectivity
Image File Formats
USB 2.0 full-speed: Windows XP Home,
XP Professional, or x64 Edition
JPEG Baseline
HP recommends that the USB cable be less
than 3 meters (10 feet) in length
PictBridge: Using the camera port
Video File Formats
Motion JPEG AVI
Motion JPEG Quicktime
Specifications
81
Chapter 10
(continued)
MPEG-1
Margins
Media Sizes
Top 0.0 mm (0.0 inches) ; Bottom 0.0 mm
(0.0 inches) ; Left/right 0.0 mm (0.0 inches)
Photo paper 10 x 15 cm (4 x 6 inches),
13 x 18 cm (5 x 7 inches)
Photo paper with tab 10 x 15 cm with 1.25 cm
tab (4 x 6 inches with 0.5 inch tab)
Index cards 10 x 15 cm (4 x 6 inches)
A6 cards 105 x 148 mm (4.1 x 5.8 inches)
L-size cards 90 x 127 mm (3.5 x 5 inches)
L-size cards with tab 90 x 127 mm with 12.5 mm
tab (3.5 x 5 inches with 0.5 inch tab)
Supported only when printing from a computer:
Hagaki, 101 x 203 mm (4 x 8 inches), Panorama
photo paper 10 x 30 cm (4 x 12 inches).
Media Types
Environmental Specifications
HP Advanced Photo Paper (recommended)
Maximum during operation: 5–40° C (41–
104° F), 5–90% RH
HP Premium Photo Paper
Cards (index, A6, L-size)
Recommended during operation: 15–35 ° C
(59–95° F), 20–80% RH
Paper Tray
Print Cartridge
One 10 x 15 cm (4 x 6 inches) photo paper tray
HP 110 Tri-color Inkjet print cartridge
Paper Tray Capacity
Visit www.hp.com/pageyield/ for information on
estimated cartridge yields.
20 sheets of photo paper, maximum thickness
292 µm (11.5 mil) per sheet
10 sheets of 10 x 30 cm (4 x 12 inches) photo
paper for panoramic printing
Power Consumption
Power Supply Model Number
U.S.
HP Part # 0957–2121 (North America),
100-240 Vac (±10%) 50/60 Hz (±3 Hz)
Printing: 15.14 W
Idle: 8.61 W
Off: 6.66 W
International
Printing: 14.04 W
Idle: 8.58 W
Off: 7.06 W
82
Specifications
HP Part # 0957–2120 (Rest of world),
100-240 Vac (±10%) 50/60 Hz (±3 Hz)
11 Regulatory and environmental
information
The following regulatory and environmental information applies to the HP Photosmart
A620 series printers.
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Regulatory notices
Environmental product stewardship program
Regulatory notices
The following regulatory notices apply to the HP Photosmart A620 series printers.
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FCC statement
LED indicator statement
VCCI (Class B) compliance statement for users in Japan
Notice to users in Japan about power cord
Notice to users in Korea
European Union Regulatory Notice
Regulatory and environmental information
83
Chapter 11
FCC statement
LED indicator statement
VCCI (Class B) compliance statement for users in Japan
84
Regulatory and environmental information
Notice to users in Japan about power cord
Notice to users in Korea
European Union Regulatory Notice
Environmental product stewardship program
Hewlett-Packard is committed to providing quality products in an environmentally sound
manner. Design for recycling has been incorporated into this product. The number of
materials has been kept to a minimum while ensuring proper functionality and reliability.
Dissimilar materials have been designed to separate easily. Fasteners and other
connections are easy to locate, access, and remove using common tools. High priority
parts have been designed to access quickly for efficient disassembly and repair.
Environmental product stewardship program
85
Chapter 11
For more information, visit HP’s Commitment to the Environment Web site at:
www.hp.com/hpinfo/globalcitizenship/environment/index.html
This section contains the following topics:
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Paper use
Plastics
Material safety data sheets
Recycling program
HP inkjet supplies recycling program
Energy consumption
Disposal of Waste Equipment by Users in Private Households in the European Union
Paper use
This product is suited for the use of recycled paper according to DIN 19309 and EN
12281:2002.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance
the ability to identify plastics for recycling purposes at the end of product life.
Material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP Web site at:
www.hp.com/go/msds
Recycling program
HP offers an increasing number of product return and recycling programs in many
countries/regions, and partners with some of the largest electronic recycling centers
throughout the world. HP conserves resources by reselling some of its most popular
products. For more information regarding recycling of HP products, please visit:
For more information regarding recycling of HP products, please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling
Program is available in many countries/regions, and lets you recycle used print cartridges
and ink cartridges free of charge. For more information, go to the following Web site:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
Energy consumption
This product is designed to reduce power consumption and save natural resources
without compromising product performance. It has been designed to reduce total energy
consumption both during operation and when the device is not active. Specific information
on power consumption may be found in the product specifications.
86
Regulatory and environmental information
Disposal of Waste Equipment by Users in Private Households in the European
Union
Environmental product stewardship program
87