HP PHOTOSMART C4400 User's Manual

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HP PHOTOSMART C4400 User's Manual | Manualzz

HP Photosmart C4400 All-in-One series

Windows Help

HP Photosmart C4400 All-in-

One series

Contents

1 HP Photosmart C4400 All-in-One series Help........................................................................3

2 HP All-in-One overview

The HP All-in-One at a glance....................................................................................................5

Control panel buttons.................................................................................................................6

Menu overview............................................................................................................................7

Use the HP Photosmart Software...............................................................................................7

3 Find more information..............................................................................................................9

4 How do I?.................................................................................................................................11

5 Connection information

Supported connection types.....................................................................................................13

Use printer sharing...................................................................................................................13

6 Load originals and load paper

Load originals...........................................................................................................................15

Choose papers for printing and copying...................................................................................17

Load paper...............................................................................................................................20

Avoid paper jams......................................................................................................................26

7 Print from your computer

Print from a software application..............................................................................................29

Make the HP All-in-One the default printer...............................................................................30

Change the print settings for the current job............................................................................30

Change the default print settings..............................................................................................34

Printing shortcuts......................................................................................................................34

Perform special print jobs.........................................................................................................36

Stop a print job.........................................................................................................................47

8 Use the photo features

Insert a memory card................................................................................................................49

Print photos..............................................................................................................................50

Save photos to your computer..................................................................................................53

Edit photos using your computer..............................................................................................53

Share photos with friends and relatives....................................................................................54

9 Use the copy features

Make a copy.............................................................................................................................55

Change the copy settings for the current job............................................................................56

Perform special copy jobs........................................................................................................58

Stop copying.............................................................................................................................61

10 Use the scan features

Make reprints of your photos....................................................................................................63

Scan an image or document.....................................................................................................64

1

Edit a scanned image...............................................................................................................65

Edit a scanned document.........................................................................................................66

Stop scanning...........................................................................................................................66

11 Maintain the HP All-in-One

Clean the HP All-in-One...........................................................................................................67

Print a self-test report...............................................................................................................69

Work with print cartridges.........................................................................................................69

Turn off the HP All-in-One........................................................................................................84

12 Shop for ink supplies.............................................................................................................85

13 Troubleshooting

View the Readme file................................................................................................................87

Setup troubleshooting...............................................................................................................87

Paper jams................................................................................................................................97

Print quality troubleshooting.....................................................................................................99

Print troubleshooting...............................................................................................................116

Memory card troubleshooting.................................................................................................129

Copy troubleshooting..............................................................................................................134

Scan troubleshooting..............................................................................................................139

Errors......................................................................................................................................143

14 HP warranty and support

Warranty.................................................................................................................................221

Print cartridge warranty information........................................................................................221

Support process.....................................................................................................................221

Before you call HP customer support.....................................................................................222

HP support by phone..............................................................................................................222

Additional warranty options....................................................................................................223

HP Quick Exchange Service (Japan).....................................................................................224

HP Korea customer support...................................................................................................224

Prepare the product for shipment...........................................................................................225

Pack the HP All-in-One...........................................................................................................225

15 Technical information

Specifications.........................................................................................................................227

Environmental product stewardship program.........................................................................228

Regulatory notices..................................................................................................................231

Index............................................................................................................................................237

2

1 HP Photosmart C4400 All-in-

One series Help

For information about the HP All-in-One, see:

“HP All-in-One overview” on page 5

“Find more information” on page 9

“How do I?” on page 11

“Connection information” on page 13

“Load originals and load paper” on page 15

“Print from your computer” on page 29

“Use the copy features” on page 55

“Use the photo features” on page 49

“Use the scan features” on page 63

“Maintain the HP All-in-One” on page 67

“Shop for ink supplies” on page 85

“HP warranty and support” on page 221

“Technical information” on page 227

HP Photosmart C4400 All-in-One series Help 3

Chapter 1

4 HP Photosmart C4400 All-in-One series Help

2 HP All-in-One overview

Use the HP All-in-One to quickly and easily accomplish tasks such as making a copy, scanning documents, or printing photos from a memory card. You can access many

HP All-in-One functions directly from the control panel, without turning on your computer.

This section contains the following topics:

The HP All-in-One at a glance

Control panel buttons

Menu overview

Use the HP Photosmart Software

The HP All-in-One at a glance

Label

7

8

9

10

3

4

1

2

5

6

Description

On button

Control panel

Memory card slots

Input tray

Tray extender

Paper-width guide

Print cartridge door

Glass

Lid backing

Rear door

The HP All-in-One at a glance 5

Chapter 2

(continued)

Label

11

12

Description

Rear USB port

Power connection*

* Use only with the power adapter supplied by HP.

Control panel buttons

The following diagram and related table provide a quick reference to the HP All-in-One control panel features.

4

5

6

2

3

Label

1

Icon

6 HP All-in-One overview

Name and Description

On: Turns the product on or off. When the product is off, a minimal amount of power is still used. To completely remove power, turn off the product, and then unplug the power cord.

Settings: Opens the copy settings menu. When a memory card is inserted, this button opens the photo settings menu.

OK: Confirms the copy or photo settings. In certain situations

(for example, after clearing a paper jam), this button resumes printing.

Cancel: Stops a task (such as scanning or copying) or resets settings (such as Quality, Size, and Copies).

Scan/Reprint: Opens the Scan/Reprint menu. When a memory card is inserted, this button advances to the next photo on the memory card when pressed.

Start Copy Black: Starts a black-and-white copy. When a memory card is inserted, this button acts as a previous image button.

(continued)

Label

7

Icon Name and Description

Start Copy Color: Starts a color copy. When a memory card is inserted, this button starts printing the image currently on the display.

Menu overview

The following topics provide a quick reference to top-level menus that appear on the

HP All-in-One display.

Default Menu

Scan/Reprint Menu

Settings Menu

Default Menu

The following options are available on the display by default.

Scan/Reprint

Start Copy Black

Start Copy Color

Scan/Reprint Menu

The following options are available when you press the button next to Scan/Reprint.

Scan to PC

Scan to Print

Settings Menu

The following options are available when you press Settings.

Quality

Size

Copies

Use the HP Photosmart Software

The HP Photosmart Software provides a fast and easy way to make prints of your photos.

It also provides access to other basic HP imaging software features, such as saving and viewing your photos.

For more information on using the HP Photosmart Software:

• Check the Contents panel on the left. Look for the HP Photosmart Software Help

contents book at the top.

• If you do not see the HP Photosmart Software Help contents book at the top of the

Contents panel, access the software help through the HP Solution Center.

Use the HP Photosmart Software 7

Chapter 2

8 HP All-in-One overview

3 Find more information

You can access a variety of resources, both printed and onscreen, that provide information about setting up and using the HP All-in-One.

Setup Guide

The Setup Guide provides instructions for setting up the HP All-in-One and installing software. Make sure you follow the steps in the Setup Guide in order.

If you have problems during setup, check the Setup Guide for troubleshooting information, or see

“Troubleshooting” on page 87

in this onscreen Help.

www.hp.com/support

Basics Guide

The Basics Guide contains an overview of the HP All-in-One, including stepby-step instructions for basic tasks, troubleshooting tips, and technical information.

HP Photosmart animations

The HP Photosmart animations, located in the relevant sections of the onscreen

Help, show you how to complete key tasks on the HP All-in-One. You will learn how to load paper, insert a memory card, replace the print cartridges, and scan originals.

Onscreen Help

The onscreen Help provides detailed instructions on using all features of the

HP All-in-One.

• The How Do I? section provides links so you can quickly find information on performing common tasks.

• The HP All-in-One overview section provides general information about the main features of the HP All-in-One.

• The Troubleshooting section provides information about resolving errors you might encounter with the HP All-in-One.

Readme

The Readme file contains the most recent information which might not be found in other publications.

Install the software to access the Readme file.

If you have Internet access, you can get help and support from the HP Web site. This Web site offers technical support, drivers, supplies, and ordering information.

Find more information 9

Chapter 3

10 Find more information

4 How do I?

This section contains links to commonly performed tasks, such as sharing and printing photos and optimizing your print jobs.

“How do I make a borderless copy of a photo?” on page 58

“How do I print borderless photos on 10 x 15 cm (4 x 6 inch) paper?” on page 36

“How do I get the best print quality?” on page 32

“How do I print on both sides of the paper?” on page 40

“How do I make multiple copies of a document?” on page 56

How do I?

11

Chapter 4

12 How do I?

5 Connection information

The HP All-in-One comes equipped with a USB port so you can connect directly to a computer using a USB cable. You can also share the product over an existing home network.

This section contains the following topics:

Supported connection types

Use printer sharing

Supported connection types

The following table contains a list of supported connection types.

Description

USB connection

Printer sharing

Recommended number of connected computers for best performance

One computer connected with a USB cable to the rear USB 2.0 High Speed port on the HP All-in-One.

Supported software features

All features are supported.

Up to five computers.

The host computer must be on at all times in order to print from the other computers.

All features resident on the host computer are supported. Only printing is supported from the other computers.

Setup instructions

Follow the Setup Guide for detailed instructions.

Follow the instructions in

“Use printer sharing” on page 13

.

Use printer sharing

If your computer is on a network, and another computer on the network has an HP Allin-One connected to it by a USB cable, you can print to that printer using printer sharing.

The computer directly connected to the HP All-in-One acts as the host for the printer and has full software functionality. The other computer, which is referred to as a client, has access only to the print features. You must perform other functions, such as scanning and copying, from the host computer or from the control panel on the HP All-in-One.

To enable printer sharing on a Windows computer

▲ Refer to the user guide that came with your computer or see the Windows onscreen

Help.

Use printer sharing 13

Chapter 5

14 Connection information

6 Load originals and load paper

You can load many different types and sizes of paper in the HP All-in-One, including letter or A4 paper, photo paper, transparencies, and envelopes. By default, the HP All-in-One is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper.

If you are using special papers, such as photo paper, transparency film, envelopes, or labels, or if you experience poor print quality using the Automatic setting, you can manually set the paper size and type for print and copy jobs.

This section contains the following topics:

Load originals

Choose papers for printing and copying

Load paper

Avoid paper jams

Load originals

You can copy or scan up to letter- or A4-size originals and thick publications by loading them on the glass.

To load an original on the glass

1.

Lift the lid to the open position.

2.

Load your original print side down on the right front corner of the glass.

TIP: For more help on loading an original, refer to the engraved guides along the edge of the glass.

Load originals 15

Chapter 6

3.

Close the lid.

To load a thick publication on the glass

1.

Lift the lid to the open position, grasp the sides of the lid, and then push the lid away from the product until it comes off.

2.

Load the thick publication print side down on the right front corner of the glass.

TIP: For more help on loading the thick publication, refer to the engraved guides along the edge of the glass.

16 Load originals and load paper

3.

Place the lid over the thick publication while you are copying or scanning.

4.

When you finish copying or scanning, replace the lid by inserting the tabs on the lid back into the appropriate slots of the product.

Choose papers for printing and copying

You can use different types and sizes of paper in the HP All-in-One. Review the following recommendations to get the best printing and copying quality. If you use plain or photo paper, the HP All-in-One can automatically detect the paper type and size. If you use other types of paper, change the paper type and size settings in the software.

Choose papers for printing and copying 17

Chapter 6

This section contains the following topics:

Recommended papers for printing and copying

Recommended papers for printing only

Papers to avoid

Recommended papers for printing and copying

If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. If you are printing photos, for example, load HP Premium or HP Premium Plus photo paper in the input tray.

The following is a list of HP papers you can use for copying and printing. Depending on your country/region, some of these papers might not be available.

HP Premium Plus Photo Paper

HP Premium Plus Photo Papers are the best HP photo paper, with image quality and fade resistance superior to store-processed photos. They are ideal for printing your highresolution images for framing or including in a photo album. These papers are available in several sizes, including 10 x 15 cm (4 x 6 inch) (with or without tabs), A4, and 8.5 x

11 inch sizes for printing or copying photos from the product.

HP Premium Photo Paper

HP Premium Photo Papers are high-quality, glossy-finish or soft gloss-finish photo papers. They look and feel like store-processed photos and can be mounted under glass or in an album. These papers are available in several sizes, including 10 x 15 cm (4 x 6 inch) (with or without tabs), A4, and 8.5 x 11 inch sizes for printing or copying photos from the product.

HP Advanced Photo Paper or HP Photo Paper

HP Advanced Photo Paper or HP Photo Paper is a sturdy, glossy photo paper that features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a storeprocessed photo. It is available in several sizes, including A4, 8.5 x 11 inch, and 10 x

15 cm (4 x 6 inch) (with or without tabs) for printing or copying photos from the product.

HP Advanced Photo Paper is marked on the nonprinting corners with the following symbol.

HP Premium Inkjet Transparency Film

HP Premium Inkjet Transparency Film make your color presentations vivid and even more impressive. This film is easy to use and handle and dries quickly without smudging.

HP Premium Inkjet Paper

HP Premium Inkjet Paper is the ultimate coated paper for high-resolution usage. A smooth, matte finish makes it ideal for your highest-quality documents.

18 Load originals and load paper

HP Bright White Inkjet Paper

HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for two-sided color usage with no show-through, which makes it ideal for newsletters, reports, and flyers.

HP All-in-One Paper or HP Printing Paper

• HP All-in-One Paper is specifically designed for HP All-in-One products. It has an extra bright blue-white shade that produces sharper text and richer colors than ordinary multifunction papers.

• HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper.

To order HP papers and other supplies, go to www.hp.com/buy/supplies . If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page.

NOTE: At this time, some portions of the HP Web site are available in English only.

Recommended papers for printing only

Certain papers are supported only when you start the print job from your computer. The following list provides information about these papers.

If you want the best print quality, HP recommends using HP papers. Using paper that is too thin or too thick, paper that has a slick texture, or paper that stretches easily can cause paper jams. Using paper that has a heavy texture or does not accept ink can cause printed images to smear, bleed, or not fill in completely.

Depending on your country/region, some of these papers might not be available.

HP Iron-On Transfers

HP Iron-on Transfers (for color fabrics or for light or white fabrics) are the ideal solution for creating custom T-shirts from your digital photos.

HP Photo Greeting Cards, HP Premium Photo Cards, and HP Note Cards

HP Photo Greeting Cards, Glossy or Matte, HP Premium Photo Cards, and HP Note

Cards enable you to make your own greeting cards.

HP Brochure & Flyer Paper

HP Brochure & Flyer Paper (Gloss or Matte) is glossy-coated or matte-coated on both sides for two-sided use. They are the perfect choice for near-photographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars.

HP Premium Presentation Paper

HP Premium Presentation Paper gives your presentation a quality look and feel.

To order HP papers and other supplies, go to www.hp.com/buy/supplies . If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page.

Choose papers for printing and copying 19

Chapter 6

NOTE: At this time, some portions of the HP Web site are available in English only.

Papers to avoid

Using paper that is too thin or too thick, paper that has a slick texture, or paper that stretches easily can cause paper jams. Using paper that has a heavy texture or does not accept ink can cause printed images to smear, bleed, or not fill in completely.

Papers to avoid for all print and copy jobs

• Any size paper other than those listed in the printer software.

• Paper with cutouts or perforations (unless specifically designed for use with HP inkjet products).

• Highly textured stock, such as linen. It might not print evenly, and the ink can bleed into these papers.

• Extremely smooth, shiny, or coated papers not specifically designed for the product.

They can jam the product or repel the ink.

• Multi-part forms, such as duplicate and triplicate forms. They can wrinkle or get stuck, and the ink is more likely to smear.

• Envelopes with clasps or windows. They can get stuck in the rollers and cause paper jams.

• Banner paper.

Additional papers to avoid when copying

• Envelopes.

• Transparency film other than HP Premium Inkjet Transparency Film.

• Iron-On Transfers.

• Greeting card paper.

Load paper

This section describes the procedure for loading different types and sizes of paper into the HP All-in-One for your copies or printouts.

NOTE: After a copy or print job has started, the paper width sensor can determine whether the paper is Letter, A4, or a smaller size.

TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in a resealable bag. If the paper is not stored properly, extreme changes in temperature and humidity might result in curled paper that does not work well in the HP All-in-One.

This section contains the following topics:

Load full-size paper or small-size photo paper

Load index cards

Load envelopes

Load other types of paper

Load full-size paper or small-size photo paper

You can load many types and sizes of paper into the input tray of the HP All-in-One.

20 Load originals and load paper

To load full-size paper

1.

Slide the paper-width guide to its outermost position.

NOTE: If you are using letter or A4 paper or smaller, make sure the tray extender is open all the way. When you use legal-size paper, leave the tray extender closed.

TIP: Tap a stack of paper on a flat surface to align the edges. Make sure all the paper in the stack is the same size and type and free of rips, dust, wrinkles, and curled or bent edges.

2.

Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops.

CAUTION: Make sure that the product is idle and silent when you load paper into the input tray. If the product is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the product might not be in place. You could push the paper too far forward, causing the product to eject blank pages.

TIP: If you are using letterhead, insert the top of the page first with the print side down.

3.

Slide the paper-width guide inward until it stops at the edge of the paper.

Do not overload the input tray; make sure the stack of paper fits within the input tray and is no higher than the top of the paper-width guide.

Load paper 21

Chapter 6

To load small-size photo paper in the input tray

1.

Slide the paper-width guide to its outermost position.

2.

Insert the stack of photo paper into the far-right side of the input tray with the short edge forward and the print side down. Slide the stack of photo paper forward until it stops.

If the photo paper you are using has perforated tabs, load the photo paper so that the tabs are closest to you.

3.

Slide the paper-width guide inward until it stops at the edge of the paper.

Do not overload the input tray; make sure the stack of paper fits within the input tray and is no higher than the top of the paper-width guide.

Related topics

“Recommended papers for printing and copying” on page 18

“Make a borderless copy of a photo” on page 58

“Print small-size photos” on page 50

“Print a borderless image” on page 36

22 Load originals and load paper

Load index cards

You can load index cards into the input tray of the HP All-in-One to print notes, recipes, and other text.

To load index cards in the input tray

1.

Remove all paper from the input tray.

2.

Slide the paper-width guide to its outermost position.

3.

Insert the stack of cards, print side down, into the far-right side of the input tray. Slide the stack of cards forward until it stops.

Load paper 23

Chapter 6

4.

Slide the paper-width guide inward against the stack of cards until it stops.

Do not overload the input tray; make sure the stack of cards fits within the input tray and is no higher than the top of the paper-width guide.

Related topics

“Load full-size paper or small-size photo paper” on page 20

“Change the print settings for the current job” on page 30

Load envelopes

You can load one or more envelopes into the input tray of the HP All-in-One. Do not use shiny or embossed envelopes or envelopes that have clasps or windows.

NOTE: For specific details on how to format text for printing on envelopes, consult the help files in your word processing software. For best results, consider using a label for the return address on envelopes.

To load envelopes

1.

Remove all paper from the input tray.

24 Load originals and load paper

2.

Slide the paper-width guide to its outermost position.

3.

Insert one or more envelopes into the far-right side of the input tray, with the envelope flaps on the left and facing up. Slide the stack of envelopes forward until it stops.

TIP: To avoid paper jams, tuck the flap inside each envelope.

4.

Slide the paper-width guide inward against the stack of envelopes until it stops.

Do not overload the input tray; make sure the stack of envelopes fits within the input tray and is not higher than the top of the paper-width guide.

Related topics

“Print a group of addresses on labels or envelopes” on page 45

Load other types of paper

The following types of paper are designed for special projects. Create your project in the

HP Photosmart Software or another application, set the paper type and size, and then print.

Load paper 25

Chapter 6

HP Premium Inkjet Transparency Film

▲ Insert the film so that the white transparency strip (with arrows and the HP logo) is on top and is going into the input tray first.

NOTE: The HP All-in-One cannot automatically detect the paper type. For best results, set the paper type to transparency film in the software before printing onto transparency film.

HP Iron-On Transfers

1.

Flatten the transfer sheet completely before using it; do not load curled sheets.

TIP: To prevent curling, keep transfer sheets sealed in the original package until you are ready to use them.

2.

Locate the blue stripe on the nonprinting side of the transfer paper and then manually feed one sheet at a time into the input tray with the blue stripe facing up.

HP Greeting Cards, HP Photo Greeting Cards, or HP Textured Greeting Cards

▲ Insert a small stack of HP greeting card paper into the input tray with the print side down; slide the stack of cards forward until it stops.

TIP: Make sure the area on which you want to print is inserted first, facing down in the input tray.

Related topics

“Choose papers for printing and copying” on page 17

“Set the paper type for printing” on page 31

“Print on transparencies” on page 45

“Reverse an image for iron-on transfers” on page 44

“Print a group of addresses on labels or envelopes” on page 45

Avoid paper jams

To help avoid paper jams, follow these guidelines.

• Remove printed papers from the output tray frequently.

• Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a resealable bag.

• Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.

• Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.

• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray.

• Do not overload the input tray; make sure the stack of paper fits within the input tray and is no higher than the top of the paper-width guide.

• Do not force paper too far forward in the input tray.

• Use paper types that are recommended for the product.

26 Load originals and load paper

Related topics

“Clear paper jams” on page 98

Avoid paper jams 27

Chapter 6

28 Load originals and load paper

7 Print from your computer

The HP All-in-One can be used with any software application that allows printing. You can print a range of projects, such as borderless images, newsletters, greeting cards, iron-on transfers, and posters.

This section contains the following topics:

Print from a software application

Make the HP All-in-One the default printer

Change the print settings for the current job

Change the default print settings

Printing shortcuts

Perform special print jobs

Stop a print job

Print from a software application

Most print settings are automatically handled by the software application. You need to change the settings manually only when you change print quality, print on specific types of paper or transparency film, or use special features.

To print from a software application

1.

Make sure you have paper loaded in the input tray.

2.

On the File menu in your software application, click Print.

3.

Make sure the product is the selected printer.

4.

If you need to change settings, click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

NOTE: When printing a photo, you must select options for the specific photo paper and photo enhancement.

5.

Select the appropriate options for your print job by using the features available in the

Advanced, Printing Shortcuts, Features, and Color tabs.

TIP: You can easily select the appropriate options for your print job by choosing one of the predefined print tasks on the Printing Shortcuts tab. Click a type of print task in the Printing Shortcuts list. The default settings for that type of print task are set and summarized on the Printing Shortcuts tab. If necessary, you can adjust the settings here and save your custom settings as a new printing shortcut. To save a custom printing shortcut, select the shortcut and click Save

As. To delete a shortcut, select the shortcut and click Delete.

6.

Click OK to close the Properties dialog box.

7.

Click Print or OK to begin printing.

Print from a software application 29

Chapter 7

Make the HP All-in-One the default printer

You can set the HP All-in-One as the default printer to use from all software applications.

This means that the HP All-in-One is automatically selected in the printer list when you select Print from the File menu in a software application. The default printer is automatically selected when you click the Print button in the toolbar of most software applications. For more information, see the Windows Help.

Change the print settings for the current job

You can customize the print settings of the HP All-in-One to handle nearly any print task.

This section contains the following topics:

Set the paper size

Set the paper type for printing

View the print resolution

Change the print speed or quality

Change the page orientation

Scale the document size

Change the saturation, brightness, or color tone

Preview your print job

Set the paper size

The Size setting helps the HP All-in-One determine the printable area on the page. Some of the paper size choices have a borderless equivalent, which allows you to print to the top, bottom, and side edges of the paper.

Usually, you set the paper size in the software application you used to create your document or project. However, if you are using custom-size paper, or if you cannot set the paper size from your software application, you can change the paper size in the

Properties dialog box before printing.

To set the paper size

1.

Make sure you have paper loaded in the input tray.

2.

On the File menu in your software application, click Print.

3.

Make sure the product is the selected printer.

4.

Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5.

Click the Features tab.

6.

In the Resizing Options area, click the appropriate paper size from the Size list.

The following table lists the suggested paper size settings for the different types of paper you can load in the input tray. Make sure to look at the long list of choices in

30 Print from your computer

the Size list to see if a defined paper size already exists for the type of paper you are using.

Paper type

Copier, multi-purpose, or plain papers

Envelopes

Greeting-card papers

Index cards

Inkjet papers

Iron-on T-shirt transfers

Labels

Legal

Letterhead

Panorama photo paper

Photo papers

Transparency films

Custom-size papers

Suggested paper size settings

Letter or A4

Appropriate listed envelope size

Letter or A4

Appropriate listed card size (if listed sizes are not appropriate, you can specify a custom paper size)

Letter or A4

Letter or A4

Letter or A4

Legal

Letter or A4

Appropriate listed panorama size (if listed sizes are not appropriate, you can specify a custom paper size)

10 x 15 cm (4 x 6 inch) (with or without tab), up to 13 x 18 cm

(5 x 7 inch) (with or without tab), letter, A4, or an appropriate listed size

Letter or A4

Custom paper size

Set the paper type for printing

If you print on special papers, such as photo paper, transparency film, envelopes, or labels, or if you experience poor print quality, you can set the paper type manually.

To set the paper type for printing

1.

Make sure you have paper loaded in the input tray.

2.

On the File menu in your software application, click Print.

3.

Make sure the product is the selected printer.

4.

Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5.

Click the Features tab.

6.

In the Basic Options area, from the Paper Type drop-down list, select More.

7.

Select the type of paper that you have loaded, and then click OK.

View the print resolution

The printer software displays the print resolution in dots per inch (dpi). The dpi varies according to the paper type and print quality that you select in the printer software.

Change the print settings for the current job 31

Chapter 7

To view the print resolution

1.

Make sure you have paper loaded in the input tray.

2.

On the File menu in your software application, click Print.

3.

Make sure the product is the selected printer.

4.

Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5.

Click the Features tab.

6.

In the Print Quality drop-down list, select the appropriate print quality setting for your project.

7.

In the Paper Type drop-down list, select the type of paper that you have loaded.

8.

Click the Resolution button to view the print resolution dpi.

Change the print speed or quality

The HP All-in-One automatically chooses a print quality and speed setting depending on the paper type setting you select. You can also change the print quality setting to customize the speed and quality of the print process.

To select a print speed or quality

1.

Make sure you have paper loaded in the input tray.

2.

On the File menu in your software application, click Print.

3.

Make sure the product is the selected printer.

4.

Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5.

Click the Features tab.

6.

In the Print Quality drop-down list, select the appropriate quality setting for your project.

NOTE: To view the maximum dpi that the product will print, click Resolution.

7.

In the Paper Type drop-down list, select the type of paper that you have loaded.

Change the page orientation

The page orientation setting allows you to print your document vertically or horizontally on the page.

Usually, you set the page orientation in the software application you used to create your document or project. However, if you are using custom-size or special HP paper, or if you cannot set the page orientation from your software application, you can change the page orientation in the Properties dialog box before printing.

To change the page orientation

1.

Make sure you have paper loaded in the input tray.

2.

On the File menu in your software application, click Print.

3.

Make sure the product is the selected printer.

32 Print from your computer

4.

Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5.

Click the Features tab.

6.

In the Basic Options area, do one of the following:

• Click Portrait to print the document vertically on the page.

• Click Landscape to print the document horizontally on the page.

Scale the document size

The HP All-in-One allows you to print the document at a different size than the original.

To scale the document size

1.

Make sure you have paper loaded in the input tray.

2.

On the File menu in your software application, click Print.

3.

Make sure the product is the selected printer.

4.

Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5.

Click the Features tab.

6.

In the Resizing options area, click Scale to paper size, and then click the appropriate paper size from the drop-down list.

Change the saturation, brightness, or color tone

You can change the intensity of colors and the level of darkness in your printout by adjusting the Saturation, Brightness, or Color Tone options.

To change the saturation, brightness, or color tone

1.

Make sure you have paper loaded in the input tray.

2.

On the File menu in your software application, click Print.

3.

Make sure the product is the selected printer.

4.

Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5.

Click the Color tab.

6.

Click the More Color Options button.

7.

Move the sliders to adjust the Saturation, Brightness, or Color Tone.

Brightness indicates the lightness or darkness of the printed document.

Saturation is the relative purity of printed colors.

Color Tone affects the perceived warmth or coolness of printed colors, by adding more orange or blue tones, respectively, to your image.

Preview your print job

You can preview your print job before sending it to the HP All-in-One. This helps to prevent wasting paper and ink on projects that do not print as expected.

Change the print settings for the current job 33

Chapter 7

To preview your print job

1.

Make sure you have paper loaded in the input tray.

2.

On the File menu in your software application, click Print.

3.

Make sure the product is the selected printer.

4.

Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5.

Select the print settings appropriate for your project on each of the tabs in the dialog box.

6.

Click the Features tab.

7.

Select the Show Preview Before Printing check box.

8.

Click OK, and then click Print or OK in the Print dialog box.

Your print job displays in the preview window.

9.

In the HP preview window, do one of the following:

• To print, click Start Printing.

• To cancel, click Cancel Printing.

Change the default print settings

If there are settings that you frequently use for printing, you might want to make them the default print settings so they are already set when you open the Print dialog box from within your software application.

To change the default print settings

1.

In the HP Solution Center, click Settings, point to Print Settings, and then click

Printer Settings.

2.

Make changes to the print settings, and click OK.

Printing shortcuts

Use printing shortcuts to print with print settings that you use often. The printer software has several specially designed printing shortcuts that are available in the Printing

Shortcuts list.

NOTE: When you select a printing shortcut the appropriate printing options are automatically displayed. You can leave them as is, change them, or create your own shortcuts for commonly used tasks.

Use the Printing Shortcuts tab for the following print tasks:

General Everyday Printing: Print documents quickly.

Photo Printing–Borderless: Print to the top, bottom, and side edges of 10 x 15 cm

(4 x 6 inch) and 13 x 18 cm (5 x 7 inch) HP Photo Papers.

Photo Printing–With White Borders: Print a photo with a white border around the edges.

Fast/Economical Printing: Produce draft-quality printouts quickly.

34 Print from your computer

Presentation Printing: Print high-quality documents, including letters and transparencies.

Two-sided (Duplex) Printing: Print two-sided pages with the HP All-in-One manually.

This section contains the following topics:

Create printing shortcuts

Delete printing shortcuts

Related topics

“Print a borderless image” on page 36

“Print a photo on photo paper” on page 37

“Print on transparencies” on page 45

“Print on both sides of the page” on page 40

Create printing shortcuts

In addition to the printing shortcuts that are available in the Printing Shortcuts list, you can create your own printing shortcuts.

If you frequently print on transparency film, for example, you can create a printing shortcut by selecting the Presentation Printing shortcut, changing the paper type to HP Premium

Inkjet Transparency Film, and then saving the modified shortcut under a new name; for example, Transparency Presentations. After creating the printing shortcut, simply select it when printing on transparency film rather than changing the print settings each time.

To create a printing shortcut

1.

On the File menu in your software application, click Print.

2.

Make sure the product is the selected printer.

3.

Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

4.

Click the Printing Shortcuts tab.

5.

In the Printing Shortcuts list, click a printing shortcut.

The print settings for the selected printing shortcut are displayed.

6.

Change the print settings to those you want in the new printing shortcut.

7.

Click Save as and type a name for the new printing shortcut, and then click Save.

The printing shortcut is added to the list.

Delete printing shortcuts

You might want to delete printing shortcuts that you no longer use.

To delete a printing shortcut

1.

On the File menu in your software application, click Print.

2.

Make sure the product is the selected printer.

Printing shortcuts 35

Chapter 7

3.

Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

4.

Click the Printing Shortcuts tab.

5.

In the Printing Shortcuts list, click the printing shortcut that you want to delete.

6.

Click Delete.

The printing shortcut is removed from the list.

NOTE: Only the shortcuts that you have created can be deleted. The original HP shortcuts cannot be deleted.

Perform special print jobs

In addition to supporting standard print jobs, the HP All-in-One can perform special jobs such as printing borderless images, iron-on transfers, and posters.

This section contains the following topics:

Print a borderless image

Print a photo on photo paper

Print using Maximum dpi

Print on both sides of the page

Print a multiple-page document as a booklet

Print multiple pages on a single sheet

Print a multiple-page document in reverse order

Reverse an image for iron-on transfers

Print on transparencies

Print a group of addresses on labels or envelopes

Print a poster

Print a Web page

Print a borderless image

Borderless printing lets you print to the top, bottom, and side edges of 10 x 15 cm (4 x 6 inch) and 13 x 18 cm (5 x 7 inch) photo paper.

TIP: For the best results, use HP Premium Photo Papers or HP Premium Plus Photo

Papers to print your photos.

36 Print from your computer

To print a borderless image

1.

Remove all paper from the input tray.

2.

Place the photo paper print side down on the right side of the input tray.

3.

On the File menu in your software application, click Print.

4.

Make sure the product is the selected printer.

5.

Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

6.

Click the Features tab.

7.

In the Size list, click the size of photo paper loaded in the input tray.

If a borderless image can be printed on the specified size, the Borderless printing check box is enabled.

8.

In the Paper Type drop-down list, click More, and then select the appropriate paper type.

NOTE: You cannot print a borderless image if the paper type is set to Plain

paper or to a type of paper other than a photo paper.

9.

Select the Borderless printing check box if it is not already checked.

If the borderless paper size and paper type are not compatible, the product software displays an alert and allows you to select a different type or size.

10.

Click OK, and then click Print or OK in the Print dialog box.

NOTE: Do not leave unused photo paper in the input tray. The paper might start to curl, which could reduce the quality of your printout. Photo paper should be flat before printing.

Print a photo on photo paper

To achieve the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing along with genuine HP ink. HP papers and HP ink are specifically designed to work well together to provide high-quality output.

For photo printing, HP recommends that you use HP Premium Plus Photo Papers with the HP All-in-One.

Perform special print jobs 37

Chapter 7

To print a photo on photo paper

1.

Remove all paper from the input tray, and then load the photo paper print side down.

2.

On the File menu in your software application, click Print.

3.

Make sure the product is the selected printer.

4.

Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5.

Click the Features tab.

6.

In the Basic Options area, select the appropriate photo paper type from the Paper

Type drop-down list.

7.

In the Resizing Options area, click the appropriate paper size from the Size list.

If the paper size and paper type are not compatible, the product software displays an alert and allows you to select a different type or size.

8.

In the Basic Options area, select a high print quality, such as Best, from the Print

Quality drop-down list.

NOTE: For maximum dpi resolution, go to the Advanced tab, and then select

Enabled from the Maximum dpi drop-down list. For more information, see

“Print using Maximum dpi” on page 39 .

9.

In the HP Real Life Technologies area, click the Photo fix drop-down list and select from the following options:

Off: applies no HP Real Life Technologies to the image.

Basic: enhances low-resolution images; moderately adjusts image sharpness.

Full: automatically adjusts brightness, contrast, and sharpness; enhances lowresolution images; automatically removes red-eye coloring in the photo.

TIP: You can remove red-eye coloring in the photo when using the Off or

Basic mode by selecting the Remove red eye check box.

10.

Click OK to return to the Properties dialog box.

38 Print from your computer

11.

(Optional) If you want to print the photo in black and white, click the Color tab and select the Print in grayscale check box. From the drop-down list, select one of the following options:

High Quality: uses all the available colors to print your photo in grayscale. This creates smooth and natural shades of gray.

Black Ink Only: uses black ink to print your photo in grayscale. The gray shading is created by varying patterns of black dots, which might result in a grainy image.

12.

Click OK, and then click Print or OK in the Print dialog box.

NOTE: Do not leave unused photo paper in the input tray. The paper might start to curl, which could reduce the quality of your printout. Photo paper should be flat before printing.

Print using Maximum dpi

Use Maximum dpi mode to print high-quality, sharp images.

To get the most benefit from Maximum dpi mode, use it to print high-quality images such as digital photographs. When you select the Maximum dpi setting, the printer software displays the optimized dots per inch (dpi) that the HP All-in-One will print.

Printing in Maximum dpi takes longer than printing with other settings and requires a large amount of disk space.

NOTE: If a photo print cartridge is also installed, the print quality is enhanced. A photo print cartridge can be purchased separately if it is not included with the HP Allin-One.

To print in Maximum dpi mode

1.

Make sure you have paper loaded in the input tray.

2.

On the File menu in your software application, click Print.

3.

Make sure the product is the selected printer.

4.

Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5.

Click the Advanced tab.

6.

In the Printer Features area, select Enabled from the Maximum dpi drop-down list.

7.

Click the Features tab.

8.

In the Paper Type drop-down list, click More, and then select the appropriate paper type.

9.

In the Print Quality drop-down list, click Maximum dpi.

NOTE: To view the maximum dpi that the product will print, click Resolution.

10.

Select any other print settings that you want, and then click OK.

Related topics

“Use a photo print cartridge” on page 75

Perform special print jobs 39

Chapter 7

Print on both sides of the page

You can print two-sided pages with the HP All-in-One manually. When printing two-sided pages, make sure to use paper that is thick enough so that images do not show through to the other side.

To print on both sides of the page

1.

Load paper into the input tray.

2.

On the File menu in your software application, click Print.

3.

Make sure the product is the selected printer.

4.

Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5.

Click the Features tab.

6.

In the Paper saving options area, select Manual from the Two-sided printing dropdown list.

7.

For binding, do one of the following:

• For binding on the top like a notebook or calendar, select the Flip Pages Up check box.

This causes the odd and even pages of your document to print opposite of each other top-to-bottom. This ensures that the top of the page is always at the top of the sheet when you flip the pages up in your bound document.

• For binding on the side like a book or magazine, click to clear the Flip Pages

Up check box.

This causes the odd and even pages of your document to print opposite of each other left-to-right. This ensures that the top of the page is always at the top of the sheet when you turn the pages in your bound document.

1

3

5

40 Print from your computer

8.

Click OK, and then click Print or OK in the Print dialog box.

The product begins printing. Wait until all the odd-numbered pages are printed before removing any of the printed pages from the output tray.

A dialog box displays instructions on the screen when it is time to process the second side of your job.

9.

Click Continue when done.

Print a multiple-page document as a booklet

The HP All-in-One allows you to print your document as a small booklet, which you can fold and then staple together.

For best results, design your document to fit on a multiple of four pages, such as an 8,

12, or 16-page program for a child's school play or for a wedding.

To print a multiple-page document as a booklet

1.

Load paper into the input tray.

The paper should be thick enough so that the images do not show through to the other side.

2.

On the File menu in your software application, click Print.

3.

Make sure the product is the selected printer.

4.

Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5.

Click the Features tab.

6.

In the Paper saving options area, select Manual from the Two-sided printing dropdown list.

7.

Select the binding edge from the Booklet layout is list, as appropriate for your language.

• If your language reads left-to-right, click Left edge binding.

• If your language reads right-to-left, click Right edge binding.

The Pages per sheet box is automatically set to two pages per sheet.

8.

Click OK, and then click Print or OK in the Print dialog box.

The product begins printing.

A dialog box displays instructions on the screen when it is time to process the second side of your job. Do not click Continue in the dialog box until you have reloaded the paper as instructed in the following steps.

Perform special print jobs 41

Chapter 7

9.

Wait until the product has stopped printing for several seconds before removing any of the printed pages from the output tray.

If you remove the pages while the document is still printing, the pages might get out of order.

10.

Follow the instructions that appear on your screen for reloading the paper to print on the second side, and then click Continue.

11.

When the entire document has finished printing, fold the stack of paper in half, so that the first page is on top, then staple the document along the crease.

TIP: For best results, use a saddle stapler, or a heavy-duty stapler with a long reach to staple the booklet.

Figure 7-1 Left-edge binding for left-to-right languages

Figure 7-2 Right-edge binding for right-to-left languages

Print multiple pages on a single sheet

You can print up to 16 pages on a single sheet of paper.

42 Print from your computer

To print multiple pages on a single sheet

1.

Make sure you have paper loaded in the input tray.

2.

On the File menu in your software application, click Print.

3.

Make sure the product is the selected printer.

4.

Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5.

Click the Features tab.

6.

In the Pages per sheet list, click 2, 4, 6, 9, or 16.

7.

If you want a border to appear around each page image printed on the sheet of paper, select the Print page borders check box.

8.

In the Page order list, click an appropriate page order option.

The sample output graphic is numbered to show how the pages will be ordered if you select each option.

9.

Click OK, and then click Print or OK in the Print dialog box.

Print a multiple-page document in reverse order

Because of the way the paper feeds through the HP All-in-One, the first page that prints is print side up at the bottom of the stack. Usually this means you need to put the printed pages in the correct order.

A better way is to print the document in reverse order so that the pages are stacked correctly.

TIP: Set this option as a default setting so you do not have to remember to set it every time you print a multiple-page document.

To print a multiple-page document in reverse order

1.

Make sure you have paper loaded in the input tray.

2.

On the File menu in your software application, click Print.

Perform special print jobs 43

Chapter 7

3.

Make sure the product is the selected printer.

4.

Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5.

Click the Advanced tab.

6.

In the Layout Options area, select Front to Back in the Page Order option.

NOTE: If you set your document to print on both sides of the page, the Front to

Back option is not available. Your document will automatically print in the correct order.

7.

Click OK, and then click Print or OK in the Print dialog box.

NOTE: When you are printing multiple copies, each set is printed completely before the next set is printed.

Reverse an image for iron-on transfers

This feature reverses an image so you can use it for iron-on transfers. This feature is also useful for transparencies when you want to make notations on the back of the transparency without scratching the original.

To reverse an image for iron-on transfers

1.

On the File menu in your software application, click Print.

2.

Make sure the product is the selected printer.

3.

Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

4.

Click the Features tab.

5.

In the Paper Type drop-down list, click More, and then select HP Iron-on Transfer from the list.

6.

If the selected size is not what you want, click an appropriate size in the Size list.

7.

Click the Advanced tab.

8.

In the Printer Features area, select On from the Mirror Image drop-down list.

9.

Click OK, and then click Print or OK in the Print dialog box.

NOTE: To prevent jams, manually feed the iron-on transfer sheets into the input tray one sheet at a time.

44 Print from your computer

Print on transparencies

For the best results, HP recommends you use HP transparency products with the HP Allin-One.

To print on transparencies

1.

Load the transparency into the input tray.

2.

On the File menu in your software application, click Print.

3.

Make sure the product is the selected printer.

4.

Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5.

Click the Features tab.

6.

In the Basic Options area, from the Paper Type drop-down list, select More. Then select the appropriate paper type.

TIP: If you want to make notations on the back of the transparencies and erase them later without scratching the original, click the Advanced tab, and select the

Mirror Image check box.

7.

In the Resizing Options area, from the Size drop-down list, select More. Then, select an appropriate size.

8.

Click OK, and then click Print or OK in the Print dialog box.

NOTE: The product automatically waits for transparencies to dry before releasing them. Ink dries slower on film than on plain paper. Make sure you allow enough time for the ink to dry before handling the transparency.

Print a group of addresses on labels or envelopes

With the HP All-in-One, you can print on a single envelope, a group of envelopes, or label sheets designed for inkjet printers.

To print a group of addresses on labels or envelopes

1.

Print a test page on plain paper first.

2.

Place the test page on top of the label sheet or envelope, and hold both up to the light. Check the spacing for each block of text. Make adjustments as needed.

3.

Load the labels or envelopes into the input tray.

CAUTION: Do not use envelopes with clasps or windows. They can get stuck in the rollers and cause paper jams.

4.

If you are printing on envelopes, do the following:

a. Display the print settings, and click the Features tab.

b. In the Resizing Options area, click the appropriate envelope size in the Size list.

5.

Click OK, and then click Print or OK in the Print dialog box.

Perform special print jobs 45

Chapter 7

Print a poster

You can create a poster by printing a document on multiple pages. The HP All-in-One prints dotted lines on some pages to indicate where to trim the pages before taping them together.

To print a poster

1.

Make sure you have paper loaded in the input tray.

2.

On the File menu in your software application, click Print.

3.

Make sure the product is the selected printer.

4.

Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5.

Click the Advanced tab.

6.

Expand Document Options, and then expand Printer Features.

7.

In the Poster Printing drop-down list, click either 2x2 (4 sheets), 3x3 (9 sheets),

4x4 (16 sheets), or 5x5 (25 sheets).

This selection tells the product to enlarge your document so that it fits on 4, 9, 16, or

25 pages.

If your originals are of multiple pages, each of those pages will be printed on 4, 9, 16, or 25 pages. For example, if you have a one-page original and you select 3x3, you will get 9 pages; if you select 3x3 for a two-page original, 18 pages will print.

8.

Click OK, and then click Print or OK in the Print dialog box.

9.

After the poster has printed, trim the edges of the sheets and tape the sheets together.

Print a Web page

You can print a Web page from your Web browser on the HP All-in-One.

If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web

Printing to ensure simple, predictable web printing with control over what you want and how you want it printed. You can access HP Smart Web Printing from the toolbar in

Internet Explorer. For more information about HP Smart Web Printing, see the help file provided with it.

46 Print from your computer

To print a Web page

1.

Make sure you have paper loaded in the main input tray.

2.

On the File menu in your Web browser, click Print.

The Print dialog box appears.

3.

Make sure the product is the selected printer.

4.

If your Web browser supports it, select the items on the Web page that you want to include in the printout.

For example, in Internet Explorer, click the Options tab to select options such as As

laid out on screen, Only the selected frame, and Print all linked documents.

5.

Click Print or OK to print the Web page.

TIP: To print Web pages correctly, you might need to set your print orientation to

Landscape.

Stop a print job

Although you can stop a print job from either the HP All-in-One or the computer, HP recommends you stop it from the HP All-in-One for best results.

To stop a print job from the product

▲ Press Cancel. If the print job does not stop, press Cancel again.

It can take a few moments for the print job to be cancelled.

To stop a print job from the computer

1.

On the Windows taskbar, click Start, and then click Control Panel.

2.

Click Printers (or double-click Printers and Faxes).

3.

Double-click the product icon.

TIP: You can also double-click the printer icon in the Windows taskbar.

4.

Select the print job you want to cancel.

5.

On the Document menu, click Cancel Printing or Cancel, or press the Delete key on your keyboard.

It can take a few moments for the print job to be cancelled.

Stop a print job 47

Chapter 7

48 Print from your computer

8 Use the photo features

The HP All-in-One is equipped with memory card slots which enable you to insert a memory card and begin printing photos from your digital camera without uploading your photos to a computer first. Additionally, if the HP All-in-One is connected to a computer with a USB cable, you can also transfer your photos to the computer to print, edit, or share.

This section contains the following topics:

Insert a memory card

Print photos

Save photos to your computer

Edit photos using your computer

Share photos with friends and relatives

Insert a memory card

The HP All-in-One supports the memory cards described below. Each type of memory card can only be inserted in the appropriate slot for that card, and only one card may be inserted at a time.

CAUTION: Do not insert more than one memory card at a time. If more than one memory card is inserted, unrecoverable data loss might occur.

1 xD-Picture Card, Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital

High Capacity (SDHC), MultiMediaCard (MMC), MMC Plus, MMC Mobile (RS-MMC; adapter required), TransFlash MicroSD Card, or Secure MultiMedia Card

2 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory

Stick Duo or Duo Pro (adapter optional), or Memory Stick Micro (adapter required)

Insert a memory card 49

Chapter 8

To insert a memory card

1.

Make sure the product is on.

2.

Insert the memory card into the appropriate slot.

The memory card has a Photo light (below the camera icon) that indicates the status of the memory card. When it is solid green, your photos are ready to be viewed.

CAUTION: Do not pull out the memory card while the Photo light is flashing. A flashing light means the product is accessing the memory card. Wait until the light remains solid. Removing a memory card while it is being accessed might corrupt information on the card or damage the product or memory card.

NOTE: The product only recognizes the JPG and TIF file formats on your memory card.

Print photos

The HP All-in-One enables you to print one borderless or bordered photo per page directly from your memory card, without first having to transfer the files to a computer.

TIP: To achieve the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing along with genuine HP ink. HP papers and HP ink are specifically designed to work well together to provide high-quality output.

This section contains the following topics:

Print small-size photos

Print enlargements

Print photos from the HP Photosmart Software

Print camera-selected (DPOF) photos

Print small-size photos

You can select specific photos on your memory card to print as small-size photos.

To print one or more small-size photos

1.

Load 10 x 15 cm (4 x 6 inch) photo paper in the input tray.

2.

Insert your memory card into the appropriate slot on the product.

50 Use the photo features

3.

Press the buttons next to the up arrow or down arrow icons on the display to scroll through the photos on your memory card until the photo you want to print appears.

4.

Press Settings.

5.

Leave the default Size setting as Borderless.

6.

Press the button next to Prints/Total to increase the number of copies you want to print of the current image.

The first number on the display indicates how many copies of the current image will be printed. The second number indicates how many total prints are in the print queue.

7.

Press OK.

TIP: You can repeat steps 3 through 8 to add photos to the print queue.

8.

Press the button next to Print on the display.

TIP: While the photo is printing, you can continue scrolling through the photos on your memory card. When you see a photo you want to print, you can press the

Print button to add that photo to the print queue.

Print enlargements

You can print the photos on your memory card in a variety of sizes, up to the size of letter

(8.5 x 11 inch) or A4 (210 x 297 mm) paper.

To print an enlargement of a photo

1.

Load letter- or A4-sized photo paper in the input tray.

2.

Insert your memory card into the appropriate slot on the product.

3.

Press the buttons next to the up arrow or down arrow icons on the display to scroll through the photos on your memory card until the photo you want to print appears.

4.

Press Settings.

5.

Do one of the following:

• Press the button next to Size until Resize to Fit is the selected setting on the display.

Your printed photo will be enlarged and centered to fit the printable area of the page, and will be either bordered or borderless on all four sides depending on the relative sizes of the digital photo and the paper on which you are printing.

• Leave the default Size setting as Borderless.

Your printed photo will be enlarged to fill the entire page size and will be borderless. This could result in some parts of the image being cropped.

Print photos 51

Chapter 8

6.

Press the button next to Prints/Total to increase the number of copies you want to print of the current image.

The first number on the display indicates how many copies of the current image will be printed. The second number indicates how many total prints are in the print queue.

7.

Press OK.

8.

Repeat steps 3 through 7 to add photos to the print queue.

9.

Press the button next to Print on the display.

TIP: While the photo is printing, you can continue scrolling through the photos on your memory card. When you see a photo you want to print, you can press the

Print button to add that photo to the print queue.

Print photos from the HP Photosmart Software

You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card to your computer’s hard drive for advanced photo editing, sharing photos online, and printing from your computer.

Before transferring photos to your computer, you need to remove the memory card from your digital camera and insert it in the appropriate memory card slot on the HP All-in-One.

NOTE: The HP All-in-One must be connected to a computer that has the

HP Photosmart Software installed on it.

To print photos

1.

Insert your memory card into the appropriate slot on the product.

The software opens on your computer.

2.

Click Import to transfer your photos to the computer for printing.

3.

Use the software on your computer to transfer the photos from your memory card to the computer for viewing and editing.

Print camera-selected (DPOF) photos

Camera-selected photos are photos you marked for printing with your digital camera.

When you select photos with your camera, the camera saves an industry-standard Digital

Print Order Format (DPOF) file on the memory card that identifies which photos have been tagged for printing.

The DPOF file on your memory card specifies the following information:

• Which photos to print

• The quantity of each photo to print

• Rotation applied to a photo

• Cropping applied to a photo

• Index printing (thumbnails of selected photos)

The HP All-in-One can read DPOF file format 1.1 from a memory card so you do not have to reselect the photos to print. When you print camera-selected photos, the HP All-in-One print settings do not apply; the settings in the DPOF file for photo layout and number of copies override those of the HP All-in-One.

52 Use the photo features

NOTE: Not all digital cameras enable you to tag your photos for printing. See the documentation that came with your digital camera to see if your camera supports

DPOF file format 1.1.

To print camera-selected photos using the DPOF standard

1.

Insert your memory card into the appropriate slot on the product.

2.

When prompted, do one of the following:

• Select OK to print all DPOF-tagged photos.

• Select CANCEL to bypass DPOF printing.

Save photos to your computer

You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card to your computer’s hard drive for advanced photo editing, sharing photos online, and printing from your computer.

Before transferring photos to your computer, you need to remove the memory card from your digital camera and insert it in the appropriate memory card slot on the HP All-in-One.

NOTE: The HP All-in-One must be connected to a computer that has the

HP Photosmart Software installed on it.

To save photos

1.

Insert your memory card into the appropriate slot on the product.

The software opens on your computer.

2.

Follow the onscreen prompts on your computer to save the photos to your computer.

NOTE: Only images that were not previously saved are copied to your computer.

Edit photos using your computer

You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card to your computer’s hard drive for advanced photo editing, sharing photos online, and printing from your computer.

Before transferring photos to your computer, you need to remove the memory card from your digital camera and insert it in the appropriate memory card slot on the HP All-in-One.

NOTE: The HP All-in-One must be connected to a computer that has the

HP Photosmart Software installed on it.

To edit photos

1.

Insert a memory card into the appropriate slot on the product.

The software opens on your computer.

2.

Use the software on your computer to transfer the photos from your memory card to the computer for viewing and editing.

Edit photos using your computer 53

Chapter 8

Share photos with friends and relatives

You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card to your computer’s hard drive for advanced photo editing, sharing photos online, and printing from your computer.

Before transferring photos to your computer, you need to remove the memory card from your digital camera and insert it in the appropriate memory card slot on the HP All-in-One.

NOTE: The HP All-in-One must be connected to a computer that has the

HP Photosmart Software installed on it.

To share photos

1.

Insert a memory card into the appropriate slot on the product.

The software opens on your computer.

2.

Use the software on your computer to transfer the photos from your memory card to the computer.

3.

Send your photos to family and friends using e-mail or go to www.snapfish.com

to set up an online account for sharing your photos or ordering prints.

54 Use the photo features

9 Use the copy features

The HP All-in-One allows you to produce high-quality color and black-and-white copies on plain or photo paper. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the copy quality, and make high-quality copies of photos, including borderless copies.

This section contains the following topics:

Make a copy

Change the copy settings for the current job

Perform special copy jobs

Stop copying

Make a copy

You can make quality copies from the control panel.

To make a copy from the control panel

1.

Load paper in the input tray.

2.

Load your original print side down on the right front corner of the glass.

3.

Press the button next to Start Copy Black or Start Copy Color to begin copying.

Make a copy 55

Chapter 9

Change the copy settings for the current job

You can customize the copy settings of the HP All-in-One to handle nearly any copy task.

This section contains the following topics:

Make multiple copies of the same original

Change copy speed or quality

Make multiple copies of the same original

You can set the number of copies from the control panel of the HP All-in-One or from the

HP Photosmart Software. This task explains how to set the number of copies from the control panel only.

NOTE: For information on initiating copies from the software, see the software portion of the HP Photosmart Software Help.

To make multiple copies of an original from the control panel

1.

Load paper in the input tray.

2.

Load your original print side down on the right front corner of the glass.

3.

Press Settings.

The Settings menu appears.

56 Use the copy features

4.

Press the button next to Copies to increase the number of copies. When you reach the maximum, the setting returns to 1 copy.

TIP: Use the software that you installed with the product to set a higher number of copies. When the number of copies is greater than 9, only the last digit of the number of copies is displayed on the control panel.

5.

Press OK.

6.

Press the button next to Start Copy Black or Start Copy Color.

In this example, the product makes six copies of the original 10 x 15 cm (4 x 6 inch) photo.

Related topics

“Use the HP Photosmart Software” on page 7

Change copy speed or quality

The HP All-in-One, provides three options, indicated by one, two, or three stars, that affect copy speed and quality:

• One star copies faster than the other two quality settings. On plain paper, the text is comparable to the quality of two stars, but the graphics might be of lower quality. This setting uses less ink and extends the life of your print cartridges.

NOTE: This setting is not available when the HP All-in-One detects photo paper.

• Two stars delivers high-quality output and is the recommended setting for most of your copying. Two stars copies faster than the three stars quality setting.

• Three stars produces the highest quality output for all paper and eliminates the banding (striping) effect that sometimes occurs in solid areas. Three stars copies slower than the other quality settings.

To change the copy quality

1.

Load paper in the input tray.

Change the copy settings for the current job 57

Chapter 9

2.

Load your original print side down on the right front corner of the glass.

3.

Press Settings.

The Settings menu appears.

4.

Press the button next to Quality to select one star, two stars, or three stars.

5.

Press OK.

6.

Press the button next to Start Copy Black or Start Copy Color.

Perform special copy jobs

In addition to supporting standard copy jobs, the HP All-in-One can perform special jobs such as copying borderless photos and resizing originals.

This section contains the following topics:

Make a borderless copy of a photo

Resize an original to fit onto letter or A4 paper

Make a borderless copy of a photo

Borderless printing lets you print to the top, bottom, and side edges of 10 x 15 cm (4 x 6 inch) and 13 x 18 cm (5 x 7 inch) photo paper.

For the best quality when copying a photo, load photo paper in the input tray.

TIP: You can optimize the quality of the color photos you print and copy with the

HP All-in-One by purchasing a photo print cartridge. Remove the black print cartridge and insert the photo print cartridge in its place. With the tri-color print cartridge and photo print cartridge installed, you have a six-ink system, which provides enhanced quality color photos.

58 Use the copy features

To make a borderless 13 x 18 cm (5 x 7 inch) copy of a photo from the control panel

1.

Load photo paper in the input tray.

NOTE: The product automatically detects the type of paper you are using. If you do not use photo paper, your copy will include a white border around one or more edges.

2.

Load your original photo print side down on the right front corner of the glass.

3.

Press Settings.

The Settings menu appears.

4.

Press the button next to Size to select Borderless.

5.

Press OK.

6.

Press the button next to Start Copy Color.

The product makes a borderless copy of your original photo, as shown below.

Perform special copy jobs 59

Chapter 9

Resize an original to fit onto letter or A4 paper

You can use the Resize to Fit feature to copy an original to fit within the printable margins of a page without the risk of cropping some part of your original. This is useful for reducing or enlarging an original. For example:

• If you enlarge a 10 x 15 cm (4 x 6 inch) photo to make a borderless full-size copy on letter or A4 paper, some part of your photo will be cropped. The Resize to Fit feature will enlarge the photo as much as possible to fit the page without cropping any part of your photo.

• If the image or text on your original fills the entire sheet of paper with no margins, you can use the Resize to Fit feature to reduce your original and prevent unwanted cropping of the text or images at the edges of the sheet.

NOTE: In order to resize your original without changing the proportions or cropping the edges, the HP All-in-One might leave an uneven amount of white space around the edges of the paper.

To resize a document from the control panel

1.

Load paper in the input tray.

60 Use the copy features

2.

Load your original print side down on the right front corner of the glass.

3.

Press Settings.

The Settings menu appears.

4.

Press the button next to Size to select Resize to Fit.

5.

Press OK.

6.

Press the button next to Start Copy Black or Start Copy Color.

Stop copying

To stop copying

▲ Press Cancel.

Stop copying 61

Chapter 9

62 Use the copy features

10 Use the scan features

Scanning is the process of converting text and pictures into an electronic format for your computer. You can scan almost anything (photos, magazine articles, and text documents) on the HP All-in-One.

You can use the scanning features of the HP All-in-One to do the following:

• Scan text from an article into your word processor, and quote it in a report.

• Print business cards and brochures by scanning a logo and using it in your publishing software.

• Send photos to friends and relatives by scanning your favorite prints and including them in e-mail messages.

• Create a photographic inventory of your house or office.

• Archive treasured photos in an electronic scrapbook.

NOTE: If you are using the HP Photosmart Software, the Optical Character

Recognition (OCR) software might not be installed on your computer. To install the

OCR software, you must re-insert the software disk and select OCR under the

Custom installation options.

This section contains the following topics:

Make reprints of your photos

Scan an image or document

Edit a scanned image

Edit a scanned document

Stop scanning

Make reprints of your photos

You can scan a printed copy of a photo to make reprints in a variety of sizes, up to the size of letter (8.5 x 11 inch) or A4 (210 x 297 mm) paper.

By default, the HP All-in-One is set to detect the type of paper you are using automatically.

To reprint an original photo

1.

Press the button next to Scan/Reprint.

The Scan/Reprint menu appears.

2.

Press the button next to Scan to Print.

The Scan to Print menu appears.

Make reprints of your photos 63

Chapter 10

3.

When prompted, load your original photo print side down on the right front corner of the glass.

4.

Press OK.

A preview image of the scan appears on the display.

5.

Do one of the following:

To reprint your original photo using the default print settings

▲ Press the button next to Print.

To change print settings before reprinting your original photo

a. Press Settings to change the print settings.

The Settings screen appears.

b. Do one of the following:

• Press the button next to Print Size to change the print size.

• Press the button next to Borderless to change the border printing options.

• Press the button next to Prints to change the number of prints.

c. Press OK.

d. Press the button next to Print.

Scan an image or document

For original documents or images placed on the glass, you can start a scan from your computer or from the HP All-in-One. This section explains the second option: how to scan from the control panel of the HP All-in-One to a computer.

To use the scan features, the HP All-in-One and computer must be connected and turned on. The HP Photosmart Software must also be installed and running on your computer prior to scanning. To verify that the HP Photosmart Software is running on a Windows computer, look for the HP Digital Imaging Monitor icon in the system tray at the lower right side of the screen, near the time.

64 Use the scan features

NOTE: Closing the HP Digital Imaging Monitor icon in the Windows system tray can cause the HP All-in-One to lose some of its scan functionality. If this happens, you can restore full functionality by restarting your computer or by starting the

HP Photosmart Software.

NOTE: When scanning, the HP Photosmart Software enables you to save an image in the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF.

To scan to a computer

1.

Load your original print side down on the right front corner of the glass.

NOTE: Ensure that there are no memory cards inserted in the memory card slots on the product.

2.

Press the button next to Scan/Reprint.

The Scan/Reprint menu appears.

3.

Press the button next to Scan to PC.

A preview image of the scan appears on your computer, where you can edit it. Any edits that you make apply to the current scan session only.

The HP Photosmart Software has many tools that you can use to edit your scanned image. You can improve the overall image quality by adjusting the brightness, sharpness, color tone, and saturation. You can also crop, straighten, rotate, or resize the image.

4.

Make any edits to the preview image, and then click Accept when you are finished.

Related topics

“Control panel buttons” on page 6

“Load originals” on page 15

Edit a scanned image

You can edit a scanned image, such as a photo or graphic, using the software you installed with the HP All-in-One. Using this software, you can rotate or crop the image, as well as adjust the brightness, contrast, and color saturation.

Edit a scanned image 65

Chapter 10

NOTE: If you are using the HP Photosmart Software, the Optical Character

Recognition (OCR) software might not be installed on your computer. To install the

OCR software, you must re-insert the software disk and select OCR under the

Custom installation options.

Related topics

“Use the HP Photosmart Software” on page 7

Edit a scanned document

You can edit a scanned document using your Optical Character Recognition (OCR) software. Scanning text using OCR software enables you to bring the content of magazine articles, books, and other printed matter into your favorite word processor and many other applications as editable text. Learning to use OCR software correctly is important if you want to obtain the best results. Do not expect scanned text documents to be letter-perfect the first time you use your OCR software. Using OCR software is an art that takes time and practice to master.

NOTE: If you are using the HP Photosmart Software, the Optical Character

Recognition (OCR) software might not be installed on your computer. To install the

OCR software, you must re-insert the software disk and select OCR under the

Custom installation options.

Related topics

“Use the HP Photosmart Software” on page 7

Stop scanning

To stop scanning

▲ Press Cancel.

66 Use the scan features

11 Maintain the HP All-in-One

The HP All-in-One requires little maintenance. Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple maintenance procedures as necessary.

This section contains the following topics:

Clean the HP All-in-One

Print a self-test report

Work with print cartridges

Turn off the HP All-in-One

Clean the HP All-in-One

To ensure that your copies and scans remain clear, you might need to clean the glass and lid backing. You might also want to dust the exterior of the HP All-in-One.

TIP: You can purchase an HP Cleaning Kit for Inkjet Printers and All-in-Ones

(Q6260A) that provides everything needed to safely clean your HP product. For more information, go to: www.shopping.hp.com/accessories-store/printer .

This section contains the following topics:

Clean the exterior

Clean the glass

Clean the lid backing

Clean the exterior

Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the case. The interior of the HP All-in-One does not require cleaning. Keep fluids away from the control panel and the interior of the HP All-in-One.

CAUTION: To avoid damage to the exterior of the HP All-in-One, do not use alcohol or alcohol-based cleaning products.

Clean the glass

Fingerprints, smudges, hair, and dust on the main glass surface slow down performance and affect the accuracy of the copy and scan features.

Clean the HP All-in-One 67

Chapter 11

To clean the glass

1.

Turn off the product, unplug the power cord, and raise the lid.

2.

Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner.

CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass, since they can damage it. Do not place or spray liquid directly on the glass. The liquid might seep under the glass and damage the product.

3.

Dry the glass with a dry, soft, lint-free cloth to prevent spotting.

4.

Turn on the product.

Clean the lid backing

Minor debris can accumulate on the white document backing located underneath the lid of the HP All-in-One.

To clean the lid backing

1.

Turn off the product, unplug the power cord, and raise the lid.

2.

Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water.

Wash the backing gently to loosen debris. Do not scrub the backing.

3.

Dry the backing with a dry, soft, lint-free cloth.

CAUTION: Do not use paper-based wipes, as these might scratch the backing.

4.

If further cleaning is needed, repeat the previous steps using isopropyl (rubbing) alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual alcohol.

CAUTION: Be careful not to spill alcohol on the glass or exterior of the product, as this might damage it.

5.

Plug in the power cord, and then turn on the product.

68 Maintain the HP All-in-One

Print a self-test report

If you are experiencing problems with printing, print a self-test report before you replace the print cartridges. This report provides useful information on several aspects of your product, including your print cartridges.

To print a self-test report

1.

Load letter or A4 unused plain white paper into the input tray.

2.

Press and hold the Cancel button and then press the Start Copy Color button.

The product prints a self-test report, which might indicate the source of the printing problem. A sample of the ink test area of the report is shown below.

3.

Make sure the test patterns show a complete grid and the thick color lines are complete.

• If more than a few lines in a pattern are broken, this might indicate a problem with the nozzles. You might need to clean the print cartridges.

• If the black line is missing, faded, streaked, or shows lines, this might indicate a problem with the black or photo print cartridge in the right slot.

• If any of the color lines are missing, faded, streaked, or show lines, this might indicate a problem with the tri-color print cartridge in the left slot.

Related topics

“Clean the print cartridges” on page 79

“Replace the print cartridges” on page 71

“Align the print cartridges” on page 78

Work with print cartridges

To ensure the best print quality from the HP All-in-One, you will need to perform some simple maintenance procedures. This section provides guidelines for handling the print cartridges and instructions for replacing, aligning, and cleaning the print cartridges.

You might also need to check your print cartridges if a message appears on the screen.

Work with print cartridges 69

Chapter 11

This section contains the following topics:

Handle the print cartridges

Check the estimated ink levels

Replace the print cartridges

Use a photo print cartridge

Use the print cartridge protector

Remove ink from your skin and clothing

Ink-backup mode

Advanced print cartridge maintenance

Handle the print cartridges

Before you replace or clean a print cartridge, you should know the part names and how to handle the print cartridges.

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

Hold the print cartridges by their black plastic sides, with the label on top. Do not touch the copper-colored contacts or the ink nozzles.

NOTE: Handle the print cartridges carefully. Dropping or jarring cartridges can cause temporary printing problems, or even permanent damage.

Check the estimated ink levels

You can easily check the ink supply level to determine how soon you might need to replace a print cartridge. The ink supply level shows an estimate of the amount of ink remaining in the print cartridges. Actual ink levels may vary.

70 Maintain the HP All-in-One

TIP: You can also print a self-test report to see if your print cartridges might need to be replaced.

NOTE: If the print cartridges were used before being installed in the product, or have been refilled, the estimated ink levels on the Estimated Ink levels tab may be inaccurate or unavailable.

NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the product and cartridges for printing, and in print head servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/go/inkusage .

To check the ink levels from the HP Photosmart Software

1.

In the HP Solution Center, click Settings, point to Print Settings, and then click

Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click the

Printer Services button.

The Printer Toolbox appears.

2.

Click the Estimated Ink Level tab.

The estimated ink levels for the print cartridges appear.

Replace the print cartridges

Follow these instructions when you need to replace print cartridges.

NOTE: When the ink level for the print cartridge is low, a message appears on the display. You can also check the ink levels by using the Printer Toolbox available through the HP Photosmart Software on your computer or through the Print

Properties dialog box on your computer.

If you do not already have replacement print cartridges for the HP All-in-One, go to www.hp.com/buy/supplies . If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page.

NOTE: At this time, some portions of the HP Web site are available in English only.

Choose the right cartridge combination

Choose the best combination of cartridges for your print job:

• Everyday printing: Use a black cartridge along with a tri-color cartridge.

• Color photos: Use a photo cartridge along with a tri-color cartridge.

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Chapter 11

To replace the print cartridges

1.

Make sure the product is turned on.

CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them.

2.

Make sure you have letter or A4 unused plain white paper loaded in the input tray.

3.

Open the print cartridge door.

The print carriage moves to the far right side of the product.

4.

Wait until the print carriage is idle and silent. Lightly press down on a print cartridge to release it, and then pull the print cartridge toward you out of its slot.

If you are replacing the tri-color print cartridge, remove the print cartridge from the slot on the left.

72 Maintain the HP All-in-One

If you are replacing the black or photo print cartridge, remove the print cartridge from the slot on the right.

1 Print cartridge slot for the tri-color print cartridge

2 Print cartridge slot for the black and photo print cartridges

TIP: If you are removing the black print cartridge in order to install the photo print cartridge, store the black print cartridge in the print cartridge protector or an airtight plastic container.

5.

Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab.

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the print cartridges. Doing so can result in clogs, ink failure, and bad electrical connections.

Work with print cartridges 73

Chapter 11

6.

Hold the print cartridge with the HP logo on top, and insert the new print cartridge into the empty cartridge slot. Make sure you push the print cartridge in firmly until it snaps into place.

If you are installing the tri-color print cartridge, slide it into the left slot.

If you are installing a black or photo print cartridge, slide it into the right slot.

7.

Close the print cartridge door.

8.

When prompted, press OK.

The product prints a print cartridge alignment page.

NOTE: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again.

9.

Load the page print side down on the right front corner of the glass, and then press

OK to scan the page.

10.

When the On button stops flashing, the alignment is complete. Remove the alignment page and recycle or discard it.

74 Maintain the HP All-in-One

Related topics

“Align the print cartridges” on page 78

Use a photo print cartridge

You can optimize the quality of the color photos you print and copy with the HP All-in-

One by purchasing a photo print cartridge. Remove the black print cartridge and insert the photo print cartridge in its place. With the tri-color print cartridge and photo print cartridge installed, you have a six-ink system, which provides enhanced quality color photos.

When you want to print regular text documents, swap the black print cartridge back in.

Use a print cartridge protector or an airtight plastic container to keep your print cartridge secure when it is not being used.

Related topics

“Replace the print cartridges” on page 71

“Use the print cartridge protector” on page 75

Use the print cartridge protector

In some countries/regions, when you purchase a photo print cartridge, you might also receive a print cartridge protector. In other countries/regions, a print cartridge protector comes in the box with the HP All-in-One. If neither your print cartridge nor the HP All-in-

One came with a print cartridge protector, you can use an airtight plastic container to protect your print cartridge.

NOTE: If you use a plastic container, make sure the ink nozzles on the print cartridge do not touch the plastic.

The print cartridge protector is designed to keep a print cartridge secure and prevent it from drying out when it is not being used. Whenever you remove a print cartridge from the HP All-in-One with the intention of using it again later, store it in the print cartridge protector. For example, store the black print cartridge in a print cartridge protector if you are removing it so you can print high-quality photos with the photo and tri-color print cartridges.

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To insert a print cartridge into the print cartridge protector

▲ Place the print cartridge into the print cartridge protector at a slight angle and snap it securely into place.

To remove the print cartridge from the print cartridge protector

▲ Press down on the top of the print cartridge protector to release the print cartridge, and then gently remove the print cartridge out of the print cartridge protector.

Remove ink from your skin and clothing

Follow these instructions to remove ink from your skin and clothing:

Surface

Skin

White fabric

Color fabric

Remedy

Wash the area with an abrasive soap.

Wash the fabric in cold water and use chlorine bleach.

Wash the fabric in cold water and use sudsy ammonia.

CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can set the ink into the fabric.

76 Maintain the HP All-in-One

Ink-backup mode

Use the ink-backup mode to operate the HP All-in-One with only one print cartridge. The ink-backup mode is initiated when a print cartridge is removed from the print cartridge carriage. During ink-backup mode, the product can only print jobs from the computer.

You cannot initiate a print job from the control panel (such as copying or scanning an original).

NOTE: When the HP All-in-One operates in ink-backup mode, a message is displayed on screen. If the message is displayed and two print cartridges are installed in the product, verify that the protective piece of plastic tape has been removed from each print cartridge. When plastic tape covers the print cartridge contacts, the product cannot detect that the print cartridge is installed.

For more information about ink-backup mode, see the following topics:

Ink-backup mode output

Exit ink-backup mode

Ink-backup mode output

Printing in ink-backup mode slows the HP All-in-One and affects the quality of printouts.

Installed print cartridge

Black print cartridge

Tri-color print cartridge

Photo print cartridge

Result

Colors print as grayscale.

Colors print but black is grayed and is not a true black.

Colors print as grayscale.

NOTE: HP does not recommend using the photo print cartridge for ink-backup mode.

Exit ink-backup mode

Install two print cartridges in the HP All-in-One to exit ink-backup mode.

For information about installing a print cartridge, see

“Replace the print cartridges” on page 71

.

Advanced print cartridge maintenance

If you are experiencing problems with printing, you might have a problem with one or both of the print cartridges. You should perform the procedures in the following sections only when directed to do so for resolving print quality issues.

Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the cartridges.

If you receive an error message about the print cartridges, see

“Print cartridge messages” on page 199 for more information.

This section contains the following topics:

Align the print cartridges

Clean the print cartridges

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Clean the print cartridge contacts

Clean the area around the ink nozzles

Align the print cartridges

The product aligns the cartridges every time a new print cartridge is installed. You can also align the print cartridges at any time from the software you installed with the product to help resolve print quality issues. Aligning the print cartridges ensures high-quality output.

NOTE: If you remove and reinstall the same print cartridge, the product will not prompt you to align the print cartridges. The product remembers the alignment values for that print cartridge, so you do not need to realign the print cartridges.

To align newly installed print cartridges

1.

When prompted, ensure plain white letter or A4 paper is loaded in the input tray, then press the button next to OK.

NOTE: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again.

The product prints a test page, aligns the print cartridges, and calibrates the printer.

2.

Load the page print side down on the right front corner of the glass, and then press the button next to OK to scan the page.

When the On button stops flashing, the alignment is complete and the page can be removed. Recycle or discard the page.

To align the print cartridges from the HP Photosmart Software

1.

Load letter or A4 unused plain white paper into the input tray.

NOTE: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again.

2.

In the HP Solution Center, click Settings.

3.

In the Print Settings area, click Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click

Printer Services.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click the

Printer Services button.

The Printer Toolbox appears.

4.

Click the Device Services tab.

5.

Click Align the Print Cartridges.

78 Maintain the HP All-in-One

6.

When prompted, ensure plain white letter or A4 paper is loaded in the input tray, then press the button next to OK.

NOTE: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again.

The product prints a print cartridge alignment sheet.

7.

Load the page print side down on the right front corner of the glass, and then press the button next to OK to scan the page.

When the On button stops flashing, the alignment is complete and the page can be removed. Recycle or discard the page.

Clean the print cartridges

Use this feature when the self-test report shows streaking, white lines through any of the lines of color or when a color is muddy after installing a print cartridge for the first time.

Do not clean print cartridges unnecessarily, as this wastes ink and shortens the life of the ink nozzles.

To clean the print cartridges from the HP Photosmart Software

1.

Load letter, A4, or legal unused plain white paper into the input tray.

2.

In the HP Solution Center, click Settings.

3.

In the Print Settings area, click Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click

Printer Services.

The Printer Toolbox appears.

4.

Click the Device Services tab.

5.

Click Clean the Print Cartridges.

6.

Follow the prompts until you are satisfied with the quality of the output, and then click

Done.

7.

Follow the prompts until you are satisfied with the quality of the output, and then click

Done.

There are three stages of cleaning. Each stage lasts from one to two minutes, uses one sheet of paper, and uses an increasing amount of ink. After each stage, review the quality of the printed page. You should only initiate the next phase of cleaning if the print quality is poor.

If print quality still seems poor after you clean the print cartridges, try cleaning the print cartridge contacts before replacing the affected print cartridge.

Related topics

“Clean the print cartridge contacts” on page 80

“Replace the print cartridges” on page 71

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Clean the print cartridge contacts

CAUTION: Do not clean the print cartridge contacts unless you are having a problem with print quality and other measures have not been successful. For more information, see

“Print quality troubleshooting” on page 99

.

Clean the print cartridge contacts if you get repeated messages on your computer screen prompting you to check a print cartridge after you already have cleaned or aligned the print cartridges.

Before cleaning the print cartridge contacts, remove the print cartridge and verify that nothing is covering the print cartridge contacts, then reinstall the print cartridge. If you continue to get messages to check the print cartridges, clean the print cartridge contacts.

Make sure you have the following materials available:

• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers.

TIP: Coffee filters are lint-free and work well for cleaning print cartridges.

• Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges).

CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge contacts. These can damage the print cartridge or the product.

To clean the print cartridge contacts

1.

Make sure the product is turned on.

CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them.

2.

Open the print cartridge door.

The print carriage moves to the far right side of the product.

3.

Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the product.

80 Maintain the HP All-in-One

4.

Lightly press down on the print cartridge to release it, and then pull it towards you out of the slot.

NOTE: Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the product for more than 30 minutes.

5.

Inspect the print cartridge contacts for ink and debris buildup.

6.

Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from it.

7.

Hold the print cartridge by its sides.

8.

Clean only the copper-colored contacts. Allow the print cartridges to dry for approximately ten minutes.

1 Copper-colored contacts

2 Ink nozzles (do not clean)

9.

Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push the print cartridge in firmly until it snaps into place.

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10.

Repeat if necessary for the other print cartridge.

11.

Gently close the print cartridge door and plug the power cord into the back of the product.

Related topics

“Clean the area around the ink nozzles” on page 82

“Replace the print cartridges” on page 71

Clean the area around the ink nozzles

If the product is used in a dusty environment, a small amount of debris might accumulate inside the product. This debris can include dust, hair, carpet, or clothing fibers. When debris gets on the print cartridges, it can cause ink streaks and smudges on printed pages.

Ink streaking can be corrected by cleaning around the ink nozzles as described here.

NOTE: Clean the area around the ink nozzles only if you continue to see streaks and smudges on your printed pages after you have already cleaned the print cartridges by using the software you installed with the product.

Make sure you have the following materials available:

• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers.

TIP: Coffee filters are lint-free and work well for cleaning print cartridges.

• Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges).

CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

82 Maintain the HP All-in-One

To clean the area around the ink nozzles

1.

Make sure the product is turned on.

CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them.

2.

Open the print cartridge door.

The print carriage moves to the far right side of the product.

3.

Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the product.

4.

Lightly press down on the print cartridge to release it, and then pull it towards you out of the slot.

NOTE: Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the product for more than 30 minutes.

5.

Place the print cartridge on a piece of paper with the ink nozzles facing up.

6.

Lightly moisten a clean foam rubber swab with distilled water.

7.

Clean the face and edges around the ink nozzle area with the swab, as shown below.

1 Nozzle plate (do not clean)

2 Face and edges around the ink nozzle area

CAUTION: Do not clean the nozzle plate.

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8.

Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push the print cartridge in firmly until it snaps into place.

9.

Repeat if necessary for the other print cartridge.

10.

Gently close the print cartridge door and plug the power cord into the back of the product.

Related topics

“Clean the print cartridges” on page 79

Turn off the HP All-in-One

To avoid damaging the product, you must properly shut it down by using the On button located on the product. Wait until the On light turns off before you unplug the power cord or turn off a power strip.

84 Maintain the HP All-in-One

12 Shop for ink supplies

For a list of print cartridge numbers, see the printed documentation that came with the

HP All-in-One. You can also use the software that came with the HP All-in-One to find out the reorder number for all the print cartridges. You can order print cartridges online from the HP Web site. Additionally, you can contact a local HP reseller to find out the correct print cartridge reorder numbers for your product and purchase print cartridges.

To order genuine HP supplies for the HP All-in-One, go to www.hp.com/buy/supplies . If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page.

NOTE: Ordering print cartridges online is not supported in all countries/regions. If it is not supported in your country/region, contact a local HP reseller for information about purchasing print cartridges.

To order print cartridges from your desktop

▲ Click the Shop for HP Supplies icon on your desktop to connect to HP SureSupply.

You will see a list of original HP printing supplies that are compatible with your product, as well as options to conveniently purchase the supplies you need (options vary by country/region).

If you deleted this icon from your desktop, click the Start menu, point to the HP folder, then click Shop for Supplies.

To order print cartridges through the HP Photosmart Software

1.

In the HP Solution Center, click Settings, point to Print Settings, and then click

Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click the

Printer Services button.

2.

Click the Estimated Ink Levels tab.

3.

Click Print Cartridge Ordering Information.

The print cartridge reorder numbers appear.

4.

Click Order Online.

HP sends detailed printer information, including model number, serial number, and ink supply levels, to an authorized online reseller. The supplies you need are preselected; you can change quantities, add or remove items, and then check out.

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86 Shop for ink supplies

13 Troubleshooting

This section contains the following topics:

View the Readme file

Setup troubleshooting

Paper jams

Print quality troubleshooting

Print troubleshooting

Memory card troubleshooting

Copy troubleshooting

Scan troubleshooting

Errors

View the Readme file

You might want to refer to the Readme file for information on system requirements and possible installation problems.

You can access the Readme file by clicking Start, pointing to Programs or All

Programs, pointing to HP, pointing to Photosmart C4400 series, and then clicking

Readme.

You can access the Readme file by double-clicking the icon located in the top-level folder of the HP All-in-One software CD-ROM.

Setup troubleshooting

This section contains setup troubleshooting information for the product.

Many issues are caused when the product is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer. If you connected the product to your computer before the software installation screen prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

1.

Disconnect the USB cable from the computer.

2.

Uninstall the software (if you have already installed it).

For more information, see

“Uninstall and reinstall the software” on page 96 .

3.

Restart your computer.

4.

Turn off the product, wait one minute, then restart it.

5.

Reinstall the HP Photosmart software.

CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.

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This section contains the following topics:

The product will not turn on

I connected the USB cable, but I am having problems using the product with my computer

After setting up the product, it does not print

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

The Minimum System Checks screen appears

I received a message that an Unknown Error has occurred

A red X appears on the USB connect prompt

The registration screen does not appear

Uninstall and reinstall the software

The product will not turn on

Try the following solutions if there are no light indications, no noise, and no movement from the product when you turn it on.

Solution 1: Make sure you use the power cord that came with the product

Solution 2: Reset the product

Solution 3: Press the On button more slowly

Solution 4: Contact HP to replace the power supply

Solution 5: Contact HP support for service

Solution 1: Make sure you use the power cord that came with the product

Solution:

• Make sure the power cord is firmly connected to both the product and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip.

1 Power connection

2 Power cord and adapter

3 Power outlet

88 Troubleshooting

• If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly into a power outlet.

• Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet.

• If you plugged the product into a switched outlet, make sure the outlet is switched on. If it is switched to on but still does not work, then there might be a problem with the power outlet.

Cause: The product was not being used with the power cord provided.

If this did not solve the issue, try the next solution.

Solution 2: Reset the product

Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product.

Cause: The product experienced an error.

If this did not solve the issue, try the next solution.

Solution 3: Press the On button more slowly

Solution: The product might not respond if you press the On button too quickly.

Press the On button once. It might take a few minutes for the product to turn on. If you press the On button again during this time, you might turn the product off.

CAUTION: If the product still does not turn on, it might have a mechanical failure.

Unplug the product from the power outlet.

Contact HP support for service.

Go to: www.hp.com/support . If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: You pressed the On button too quickly.

If this did not solve the issue, try the next solution.

Solution 4: Contact HP to replace the power supply

Solution: Contact HP support to request a power supply for the product.

Go to: www.hp.com/support .

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The power supply was not intended for use with this product.

If this did not solve the issue, try the next solution.

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Solution 5: Contact HP support for service

Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service.

Go to: www.hp.com/support .

If prompted, choose your country/region, and then click Contact HP for technical support.

Cause: You might need assistance to enable the product or software to function properly.

I connected the USB cable, but I am having problems using the product with my computer

Solution: You must first install the software that came with the product before connecting the USB cable. During installation, do not plug in the USB cable until prompted by the onscreen instructions.

Once you have installed the software, connecting your computer to the product with a USB cable is straightforward. Simply plug one end of the USB cable into the back of your computer and the other into the back of the product. You can connect to any

USB port on the back of your computer.

For more information on installing the software and connecting the USB cable, see the Setup Guide that came with the product.

Cause: The USB cable was connected before the software was installed.

Connecting the USB cable before you are prompted can cause errors.

90 Troubleshooting

After setting up the product, it does not print

Solution:

• Look at the On button located on the product. If it is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product.

• Make sure the print cartridges are installed.

• Make sure you have paper loaded in the input tray.

• Make sure that the product does not have a paper jam.

• Check that the print carriage is not jammed.

Open the front access door to access the print carriage area. Remove any objects that are blocking the print carriage, including any packing materials. Turn off the product, and then turn it on again.

• Print a test page to see if the product can print and is communicating with the

computer. For more information, see “Print a self-test report” on page 69

.

• Make sure that the print queue is not paused. If it is, choose the appropriate setting to resume printing. For more information about accessing the print queue, see the documentation that came with the operating system installed on your computer.

• Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.

• Make sure your computer is USB ready and that you are using a supported operating system. For more information, see the Readme file.

• Check the connection from the product to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product, and then turn it on again.

• If you are connecting the product through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer.

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• Check other printers or scanners. You might need to disconnect older products from your computer.

• Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn off the product, and then turn it on again.

• After you check the connections, try restarting your computer. Turn off the product, and then turn it on again.

• If necessary, remove and then install the software you installed with the product again. For more information, see

“Uninstall and reinstall the software” on page 96

.

For more information on setting up the product and connecting it to your computer, see the Setup Guide that came with the product.

Cause: The product and computer were not communicating with each other.

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Solution: If the installation does not run automatically, you can start it manually.

To start the installation from a Windows computer

1.

From the Windows Start menu, click Run (or click Accessories, and then Run).

2.

In the Run dialog box, enter d:\setup.exe, and then click OK.

If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.

Cause: The installation failed to run automatically.

The Minimum System Checks screen appears

Solution: Click Details to see what the specific problem is, and then correct the problem before attempting to install the software.

Cause: Your system did not meet the minimum requirements to install the software.

I received a message that an Unknown Error has occurred

Solution: Uninstall the software completely, and then reinstall it.

To uninstall the software and reset the product

1.

Disconnect and reset the product.

To disconnect and reset the product

a. Make sure the product is turned on.

b. Press the On button to turn off the product.

c. Disconnect the power cord from the back of the product.

92 Troubleshooting

d. Reconnect the power cord to the back of the product.

e. Press the On button to turn on the product.

2.

Uninstall the software completely.

NOTE: It is important that you follow the uninstall procedure carefully to ensure you have removed the software completely from the computer, before reinstalling it.

To uninstall the software completely

a. On the Windows taskbar, click Start, Settings, Control Panel, (or just

Control Panel).

b. Double-click Add/Remove Programs (or click Uninstall a program).

c. Remove all the items that are related to the HP Photosmart Software.

CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.

• HP Imaging device functions

• HP Document Viewer

• HP Photosmart Essential

• HP Image Zone

• HP Photo and imaging gallery

• HP Photosmart, Officejet, Deskjet (with the product name and software version number)

• HP Software update

• HP Share to Web

• HP Solution Center

• HP Director

• HP Memories Disk Greeting Card Creator 32

d. Go to C:\Program Files\HP or C:\Program Files\Hewlett-

Packard

(for some older products) and delete the Digital Imaging folder.

e. Go to C:\WINDOWS and rename the twain_32 folder to twain_32 old.

3.

Turn off programs that run in the background.

NOTE: When the computer is turned on, a software group called the

Terminate and Stay Resident (TSR) programs automatically loads. These programs activate some of the computer utilities, such as the anti-virus software, but are not required for the computer to function. Occasionally,

TSR's prevent the HP software from loading so that it does not install properly.

In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR programs and services from starting up.

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Chapter 13

To turn off programs that run in the background

a. On the Windows taskbar, click Start.

b. Depending on your operating system, do one of the following:

• In Windows Vista: In Start Search, type MSCONFIG, and then press

Enter.

When the User Account Control dialog box appears, click Continue.

• In Windows XP: Click Run. When the Run dialog box appears, type

MSCONFIG

, and then press Enter.

The MSCONFIG utility application appears.

c. Click the General tab.

d. Click Selective Startup.

e. If there is a check mark next to Load Startup Items, click the check mark to remove it.

f. Click the Services tab, and select the Hide All Microsoft Services box.

g. Click Disable all.

h. Click Apply, and then click Close.

NOTE: If you receive a message stating Access is denied while making changes, click OK and continue. The message will not prevent you from making the changes.

i. Click Restart to apply the changes to the computer during the next restart.

After the computer restarts, the You’ve used system configuration utility

to make changes to the way windows starts message appears.

j. Click the check box next to Do not show this message again.

4.

Run the Disk Cleanup utility to delete temporary files and folders.

To run the Disk Cleanup utility

a. On the Windows taskbar, click Start, click Programs or All Programs, and then click Accessories.

b. Click System Tools, and then click Disk Cleanup.

The Disk Cleanup analyzes the hard drive and then presents a report with a list of components to delete.

c. Select the appropriate check boxes to remove the unnecessary components.

More information about the Disk Cleanup utility

The Disk Cleanup utility frees hard disk space on your computer by doing the following:

• Deleting temporary Internet files

• Deleting downloaded program files

• Emptying the Recycle Bin

• Deleting files from your temporary folder

• Deleting files created by other Windows tools

• Removing optional Windows components that you do not use

d. After selecting the components to remove, click OK.

94 Troubleshooting

5.

Install the software.

To install the software

a. Insert software CD into the CD-ROM drive of the computer.

The software installation will start automatically.

NOTE: If the installation does not run automatically, from the Windows

Start menu, click Start Search (or Run). In the Start Search (or Run dialog box), type d:\setup.exe, and then press Enter. (If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.)

b. Follow the prompts on the computer screen to install the software.

6.

Try using the product again.

Cause: The source of the error was unknown.

A red X appears on the USB connect prompt

Solution: Check that the product is turned on, and then try the USB connection again.

To retry the USB connection

1.

Verify that the USB cable is set up properly as follows:

• Unplug the USB cable and plug it in again or try plugging the USB cable into a different USB port.

• Do not attach the USB cable to a keyboard.

• Verify that the USB cable is 3 meters (9.8 feet) or less in length.

• If you have several USB devices attached to your computer, you might want to unplug the other devices during the installation.

2.

Unplug the product power cord, and then plug it in again.

3.

Verify that the USB cable and power cord are plugged in.

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Chapter 13

4.

Click Retry to retry the connection.

5.

Continue with the installation and restart the computer when prompted.

Cause: The USB connection between the product and the computer failed.

The registration screen does not appear

Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart

C4400 series, and then clicking Product Registration.

Cause: The registration screen did not launch automatically.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All-in-One.

To uninstall and reinstall the software

1.

On the Windows taskbar, click Start, Settings, Control Panel (or just Control

Panel).

2.

Double-click Add/Remove Programs (or click Uninstall a program).

3.

Select HP Photosmart All-In-One Driver Software, and then click Change/

Remove.

Follow the onscreen instructions.

4.

Disconnect the product from your computer.

5.

Restart your computer.

NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software.

96 Troubleshooting

6.

Insert the product CD-ROM into your computer’s CD-ROM drive and then start the

Setup program.

NOTE: If the Setup program does not appear, locate the setup.exe file on the

CD-ROM drive and double-click it.

NOTE: When the computer is turned on, a software group called the Terminate and Stay Resident (TSR) programs automatically loads. These programs activate some of the computer utilities, such as the anti-virus software, that are not required for the computer to function. Occasionally, TSR's prevent the HP software from loading so that it does not install properly. In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR programs and services from starting up.

7.

Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product.

When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.

To verify that the software is properly installed, double-click the HP Solution Center icon on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and

Scan Document), the software has been properly installed.

Paper jams

To help avoid paper jams, follow these guidelines:

• Remove printed papers from the output tray frequently.

• Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a resealable bag.

• Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.

• Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.

• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray.

• Do not force paper too far forward in the input tray.

• Use paper types that are recommended for the product.

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This section contains the following topics:

Clear paper jams

Information on paper

Clear paper jams

Solution: In case of a paper jam, check the rear door. You might need to clear the paper jam from the rear door.

To clear a paper jam from the rear door

1.

Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product.

2.

Gently pull the paper out of the rollers.

CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the product. If you do not remove all the pieces of paper from the product, more paper jams are likely to occur.

3.

Replace the rear door. Gently push the door forward until it snaps into place.

4.

Press OK on the control panel to continue the current job.

Cause: Paper had jammed in the product.

Information on paper

The HP All-in-One is designed to work well with most paper types. Test a variety of paper types before buying a large quantity. Find a paper type that works well and is easy to

98 Troubleshooting

purchase. HP papers are designed for the best quality results. In addition, follow these tips:

• Do not use paper that is too thin, that has a slick texture, or that stretches easily. It can feed incorrectly through the paper path, causing paper jams.

• Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag.

• Do not leave unused photo paper in the input tray. The paper might start to curl, which might reduce the quality of your printouts. Curled paper can also cause paper jams.

• Always hold photo paper by the edges. Fingerprints on photo paper can reduce print quality.

• Do not use paper that is heavily textured. It can cause graphics or text to print improperly.

• Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.

• Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity.

Print quality troubleshooting

Use this section to solve these print quality problems:

Wrong, inaccurate, or bleeding colors

Ink is not filling the text or graphics completely

The printout has a horizontal band of distortion near the bottom of a borderless print

Printouts have horizontal streaks or lines

Printouts are faded or have dull colors

Printouts seem blurry or fuzzy

Printouts have vertical streaks

Printouts are slanted or skewed

Ink streaks on the back of the paper

Paper is not picked up from the input tray

The text edges are jagged

Wrong, inaccurate, or bleeding colors

If your printout has one of the following print quality problems, try the solutions in this section for help.

• Colors look different than what you expected.

For example, the colors in your graphic or photo look one way on your computer screen but print out differently, or magenta was replaced with cyan in your printout.

• Colors run into each other, or look like they are smeared on the page. The edges might have a feathering appearance instead of being sharp and defined.

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Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other.

Solution 1: Make sure you are using genuine HP print cartridges

Solution 2: Make sure paper is loaded correctly in the input tray

Solution 3: Check the paper type

Solution 4: Check to see if the product is in ink-backup mode

Solution 5: Check the print settings

Solution 6: Clean or replace the print catridges

Solution 1: Make sure you are using genuine HP print cartridges

Solution: Check to see if your print cartridges are genuine HP print cartridges.

HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty.

If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit

Cause: Non-HP print cartridges were being used.

If this did not solve the issue, try the next solution.

Solution 2: Make sure paper is loaded correctly in the input tray

Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too thick.

• Load paper with the side you want to print on facing down. For example, if you are loading glossy photo paper, load the paper with the glossy side down.

• Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is too close to the print head during printing, the ink might be smeared. This can happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope.

For more information, see:

“Load paper” on page 20

Cause: The paper was loaded incorrectly, or it was wrinkled or too thick.

If this did not solve the issue, try the next solution.

Solution 3: Check the paper type

Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

100 Troubleshooting

Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling.

NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary.

For more information, see:

“Recommended papers for printing and copying” on page 18

“Information on paper” on page 98

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 4: Check to see if the product is in ink-backup mode

Solution: Check to see if the the product is printing in ink-backup mode, with only one print cartridge installed.

If the product is in ink-backup mode, text and photo quality will differ from those printed when using both print cartridges.

If you are satisfied with the print quality, continue printing in ink-backup mode. Or, replace the missing print cartridge.

For more information, see:

“Ink-backup mode” on page 77

“Replace the print cartridges” on page 71

Cause: A print cartridge was missing and the product was printing in ink-backup mode.

If this did not solve the issue, try the next solution.

Solution 5: Check the print settings

Solution: Check the print settings.

• Check the print settings to see if the color settings are incorrect.

For example, check to see if the document is set to print in grayscale. Or, check to see if advanced color settings such as saturation, brightness, or color tone, are set to modify the appearance of colors.

• Check the print quality setting and make sure it matches the type of paper loaded in the product.

You might need to choose a lower print quality setting, if colors are running into each other. Or, choose a higher setting if you are printing a high-quality photo, and then make sure photo paper such as HP Premium Photo Papers, is loaded in the input tray.

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NOTE: On some computer screens, colors might appear differently than they do when printed on paper. In this case, there is nothing wrong with the product, print settings, or print cartridges. No further troubleshooting is required.

For more information, see:

“Change the print speed or quality” on page 32

“Choose papers for printing and copying” on page 17

Cause: The print settings were set incorrectly.

If this did not solve the issue, try the next solution.

Solution 6: Clean or replace the print catridges

Solution: Check the estimated ink levels in the print cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable.

If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges.

For more information, see:

“Check the estimated ink levels” on page 70

“Print a self-test report” on page 69

“Clean the print cartridges” on page 79

Cause: The print cartridges needed to be cleaned or there was insufficient ink.

Ink is not filling the text or graphics completely

Try the following solutions if the ink is not filling the text or image completely so that it appears that parts are missing or blank.

Solution 1: Check the print settings

Solution 2: Check the paper type

Solution 3: Make sure you are using genuine HP print cartridges

Solution 4: Check the print catridges

Solution 5: Replace the print cartridge

102 Troubleshooting

Solution 1: Check the print settings

Solution: Check the print settings.

• Check the paper type setting to make sure it matches the type of paper loaded in the input tray.

• Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.

For more information, see:

“Set the paper type for printing” on page 31

“Change the print speed or quality” on page 32

“Print using Maximum dpi” on page 39

“Change copy speed or quality” on page 57

Cause: The paper type or print quality settings were set incorrectly.

If this did not solve the issue, try the next solution.

Solution 2: Check the paper type

Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling.

NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary.

For more information, see:

“Recommended papers for printing and copying” on page 18

“Information on paper” on page 98

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 3: Make sure you are using genuine HP print cartridges

Solution: Check to see if your print cartridges are genuine HP print cartridges.

HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

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NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty.

If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit

Cause: Non-HP print cartridges were being used.

If this did not solve the issue, try the next solution.

Solution 4: Check the print catridges

Solution: Check the estimated ink levels in the print cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable.

If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges.

For more information, see:

“Check the estimated ink levels” on page 70

“Print a self-test report” on page 69

“Clean the print cartridges” on page 79

Cause: The print cartridges needed to be cleaned or there was insufficient ink.

If this did not solve the issue, try the next solution.

Solution 5: Replace the print cartridge

Solution: Replace the indicated print cartridge. You can also remove the indicated print cartridge and print using ink-backup mode.

NOTE: During ink-backup mode, the product can only print jobs from the computer. You cannot initiate a print job from the control panel (such as printing a photo from a memory card).

Check to see if your print cartridge is still under warranty and end of warranty date has not been reached.

• If the end of warranty date has been reached, purchase a new print cartridge.

• If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support . If prompted, choose your country/region, and then click

Contact HP for information on calling for technical support.

104 Troubleshooting

Cause: The print cartridge was damaged.

The printout has a horizontal band of distortion near the bottom of a borderless print

Try the following solutions if your borderless print has a blurry band or line on the bottom of it.

Solution 1: Check the paper type

Solution 2: Use a higher print quality setting

Solution 3: Rotate the image

Solution 1: Check the paper type

Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling.

NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary.

For more information, see:

“Recommended papers for printing and copying” on page 18

“Information on paper” on page 98

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 2: Use a higher print quality setting

Solution: Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.

NOTE: For maximum dpi resolution, go to the Advanced tab, and then select

Enabled from the Maximum dpi drop-down list.

For more information, see:

“Change the print speed or quality” on page 32

“Print using Maximum dpi” on page 39

“Change copy speed or quality” on page 57

Cause: The print quality setting was set too low.

If this did not solve the issue, try the next solution.

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Solution 3: Rotate the image

Solution: If the problem persists, use the software you installed with the product or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the page.

For more information, see:

“Change the page orientation” on page 32

Cause: The photo image had odd hues printed near the bottom of the page.

Printouts have horizontal streaks or lines

Try the following solutions if your printout has lines, streaks, or marks on it that run across the width of the page.

Solution 1: Make sure the paper is loaded correctly

Solution 2: Use a higher print quality setting

Solution 3: If the print cartridge was dropped, wait for it to recover

Solution 4: Clean the print cartridge nozzles

Solution 5: Check the print catridges

Solution 6: Replace the print cartridge

Solution 1: Make sure the paper is loaded correctly

Solution: Make sure that the paper is loaded correctly in the input tray.

For more information, see:

“Load paper” on page 20

Cause: The paper was not loaded correctly.

If this did not solve the issue, try the next solution.

Solution 2: Use a higher print quality setting

Solution: Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.

NOTE: For maximum dpi resolution, go to the Advanced tab, and then select

Enabled from the Maximum dpi drop-down list.

For more information, see:

“Change the print speed or quality” on page 32

“Print using Maximum dpi” on page 39

“Change copy speed or quality” on page 57

Cause: The print quality setting was set too low.

If this did not solve the issue, try the next solution.

106 Troubleshooting

Solution 3: If the print cartridge was dropped, wait for it to recover

Solution: Allow 30 minutes for the print cartridge to recover.

Cause: A tri-color or photo print cartridge was jarred or handled roughly during installation.

If this did not solve the issue, try the next solution.

Solution 4: Clean the print cartridge nozzles

Solution: Check the print cartridges. If it looks as though there are fibers or dust around the ink nozzles, clean the ink nozzle area of the print cartridge.

For more information, see:

“Clean the area around the ink nozzles” on page 82

Cause: The print cartridge nozzles needed to be cleaned.

If this did not solve the issue, try the next solution.

Solution 5: Check the print catridges

Solution: Check the estimated ink levels in the print cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable.

If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges.

For more information, see:

“Check the estimated ink levels” on page 70

“Print a self-test report” on page 69

“Clean the print cartridges” on page 79

Cause: The print cartridges needed to be cleaned or there was insufficient ink.

If this did not solve the issue, try the next solution.

Solution 6: Replace the print cartridge

Solution: Replace the indicated print cartridge. You can also remove the indicated print cartridge and print using ink-backup mode.

NOTE: During ink-backup mode, the product can only print jobs from the computer. You cannot initiate a print job from the control panel (such as printing a photo from a memory card).

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Check to see if your print cartridge is still under warranty and end of warranty date has not been reached.

• If the end of warranty date has been reached, purchase a new print cartridge.

• If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support . If prompted, choose your country/region, and then click

Contact HP for information on calling for technical support.

Cause: The print cartridge was damaged.

Printouts are faded or have dull colors

Try the following solutions if the colors in your printout are not as bright and intense as you expected.

Solution 1: Check the print settings

Solution 2: Check the paper type

Solution 3: If you are making a copy, place a protective sheet on the glass

Solution 4: Clean the glass

Solution 5: Check the print catridges

Solution 6: Replace the print cartridge

Solution 1: Check the print settings

Solution: Check the print settings.

• Check the paper type setting to make sure it matches the type of paper loaded in the input tray.

• Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.

For more information, see:

“Set the paper type for printing” on page 31

“Change the print speed or quality” on page 32

“Print using Maximum dpi” on page 39

“Change copy speed or quality” on page 57

Cause: The paper type or print quality settings were set incorrectly.

If this did not solve the issue, try the next solution.

Solution 2: Check the paper type

Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling.

108 Troubleshooting

NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary.

For more information, see:

“Recommended papers for printing and copying” on page 18

“Information on paper” on page 98

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 3: If you are making a copy, place a protective sheet on the glass

Solution: If you are making a copy, try placing one or more clear plastic sheet protectors directly on the glass, and then place the original print side down on top of the sheet protectors.

Cause: The quality of the original was poor.

If this did not solve the issue, try the next solution.

Solution 4: Clean the glass

Solution: Clean the glass and lid backing.

For more information, see:

“Clean the lid backing” on page 68

“Clean the glass” on page 67

Cause: Debris might be stuck on the glass or on the back of the document lid; this causes poor copy quality and slows down processing.

If this did not solve the issue, try the next solution.

Solution 5: Check the print catridges

Solution: Check the estimated ink levels in the print cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable.

If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the

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Chapter 13 self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges.

For more information, see:

“Check the estimated ink levels” on page 70

“Print a self-test report” on page 69

“Clean the print cartridges” on page 79

Cause: The print cartridges needed to be cleaned or there was insufficient ink.

If this did not solve the issue, try the next solution.

Solution 6: Replace the print cartridge

Solution: Replace the indicated print cartridge. You can also remove the indicated print cartridge and print using ink-backup mode.

NOTE: During ink-backup mode, the product can only print jobs from the computer. You cannot initiate a print job from the control panel (such as printing a photo from a memory card).

Check to see if your print cartridge is still under warranty and end of warranty date has not been reached.

• If the end of warranty date has been reached, purchase a new print cartridge.

• If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support . If prompted, choose your country/region, and then click

Contact HP for information on calling for technical support.

Cause: The print cartridge was damaged.

Printouts seem blurry or fuzzy

Try the following solutions if your printout is not sharp or unclear.

TIP: After reviewing the solutions in this section, you can go to HP's website to see if there is additional troubleshooting help. For more information, go to: www.hp.com/ support .

Solution 1: Check the print settings

Solution 2: Use a higher quality image

Solution 3: Print the image in a smaller size

Solution 1: Check the print settings

Solution: Check the print settings.

• Check the paper type setting to make sure it matches the type of paper loaded in the input tray.

• Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.

110 Troubleshooting

For more information, see:

“Set the paper type for printing” on page 31

“Change the print speed or quality” on page 32

“Print using Maximum dpi” on page 39

“Change copy speed or quality” on page 57

Cause: The paper type or print quality settings were set incorrectly.

If this did not solve the issue, try the next solution.

Solution 2: Use a higher quality image

Solution: Use a higher resolution image.

If you are printing a photo or graphic,and the resolution is too low, it will be blurry or fuzzy when printed.

If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when printed.

Cause: The resolution of the image was low.

If this did not solve the issue, try the next solution.

Solution 3: Print the image in a smaller size

Solution: Reduce the size of the image and then print it.

If you are printing a photo or graphic, and the print size is set too high, it will be blurry or fuzzy when printed.

If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when printed.

Cause: The image was printed in a larger size.

Printouts have vertical streaks

Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling.

NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary.

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For more information, see:

“Recommended papers for printing and copying” on page 18

“Information on paper” on page 98

Cause: The wrong kind of paper was loaded in the input tray.

Printouts are slanted or skewed

Try the following solutions if your printout does not appear straight on the page.

Solution 1: Make sure the paper is loaded correctly

Solution 2: Make sure only one type of paper is loaded

Solution 3: Ensure that the rear door is securely installed

Solution 1: Make sure the paper is loaded correctly

Solution: Make sure that the paper is loaded correctly in the input tray.

For more information, see:

“Load paper” on page 20

Cause: The paper was not loaded correctly.

If this did not solve the issue, try the next solution.

Solution 2: Make sure only one type of paper is loaded

Solution: Load only one type of paper at a time.

Cause: More than one type of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 3: Ensure that the rear door is securely installed

Solution: Make sure that the rear door is securely installed.

If you removed the rear door to clear a paper jam, replace it. Gently push the door forward until it snaps into place.

Cause: The rear door was not securely installed.

112 Troubleshooting

Ink streaks on the back of the paper

Try the following solutions if there is smeared ink on the back of your printout.

Solution 1: Print on a page of plain paper

Solution 2: Wait while the ink dries

Solution 1: Print on a page of plain paper

Solution: Print one or several pages of plain paper to soak up any excess ink in the product.

To remove excess ink using plain paper

1.

Load several sheets of plain paper in the input tray.

2.

Wait five minutes.

3.

Print a document with little or no text.

4.

Check the back of the paper for ink. If there is still ink on the back of the paper, try printing on another page of plain paper.

Cause: Ink accumulated inside the product, where the back of the paper rests during printing.

If this did not solve the issue, try the next solution.

Solution 2: Wait while the ink dries

Solution: Wait at least thirty minutes for the ink inside the product to dry, then try the print job again.

Cause: The excess ink in the product needed to dry out.

Paper is not picked up from the input tray

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Make sure the paper is loaded correctly

Solution 2: Check the print settings

Solution 3: Clean the rollers

Solution 4: Contact HP support for service

Solution 1: Make sure the paper is loaded correctly

Solution: Make sure that the paper is loaded correctly in the input tray.

For more information, see:

“Load paper” on page 20

Cause: The paper was not loaded correctly.

If this did not solve the issue, try the next solution.

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Solution 2: Check the print settings

Solution: Check the print settings.

• Check the paper type setting to make sure it matches the type of paper loaded in the input tray.

• Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.

For more information, see:

“Set the paper type for printing” on page 31

“Change the print speed or quality” on page 32

“Print using Maximum dpi” on page 39

“Change copy speed or quality” on page 57

Cause: The paper type or print quality settings were set incorrectly.

If this did not solve the issue, try the next solution.

Solution 3: Clean the rollers

Solution: Clean the rollers.

Make sure you have the following materials available:

• A lint-free cloth, or any soft material that will not come apart or leave fibers.

• Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges).

To clean the rollers

1.

Turn off the product and remove the power cord.

2.

Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product.

3.

Dip the lint-free cloth into the purified or distilled water, and squeeze any excess water from it.

4.

Clean the rubber rollers to remove any dust or dirt buildup.

5.

Replace the rear door. Gently push the door forward until it snaps into place.

6.

Plug the power cord back in, and turn on the product.

7.

Try to print again.

Cause: The rollers were dirty and needed to be cleaned.

If this did not solve the issue, try the next solution.

114 Troubleshooting

Solution 4: Contact HP support for service

Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service.

Go to: www.hp.com/support .

If prompted, choose your country/region, and then click Contact HP for technical support.

Cause: You might need assistance to enable the product or software to function properly.

The text edges are jagged

Try the following solutions if the text in your printouts is not sharp and the edges are rough.

Solution 1: Use TrueType or OpenType fonts

Solution 2: Align the print cartridges

Solution 1: Use TrueType or OpenType fonts

Solution: Use TrueType or OpenType fonts to ensure that the product is able to print smooth fonts. When selecting a font, look for the TrueType or OpenType icon.

TrueType icon OpenType icon

Cause: The font was a custom size.

Some software applications offer custom fonts that have jagged edges when enlarged or printed. Also, if you want to print bitmapped text, it might have jagged edges when enlarged or printed.

If this did not solve the issue, try the next solution.

Solution 2: Align the print cartridges

Solution: Align the print cartridges.

For more information, see:

“Align the print cartridges” on page 78

Cause: The print cartridges needed to be aligned.

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Print troubleshooting

Use this section to solve these printing problems:

Envelopes print incorrectly

Borderless printing produces unexpected results

The product is not responding

The product prints meaningless characters

Nothing happens when I try to print

The pages in my document came out in the wrong order

The margins are not printing as expected

Text or graphics are cut off at the edge of the page

A blank page came out while printing

Ink is spraying the inside of the product when I print a photo

Envelopes print incorrectly

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Load the stack of envelopes correctly

Solution 2: Check the envelope type

Solution 3: Tuck the flaps to avoid paper jams

Solution 1: Load the stack of envelopes correctly

Solution: Load a stack of envelopes in the input tray, with the envelope flaps facing up and to the left.

Make sure that you remove all paper from the input tray before loading the envelopes.

For more information, see:

“Load envelopes” on page 24

Cause: A stack of envelopes was loaded incorrectly.

If this did not solve the issue, try the next solution.

116 Troubleshooting

Solution 2: Check the envelope type

Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows.

Cause: The wrong type of envelope was loaded.

If this did not solve the issue, try the next solution.

Solution 3: Tuck the flaps to avoid paper jams

Solution: To avoid paper jams, tuck the flaps inside the envelopes.

Cause: The flaps might get caught in the rollers.

Borderless printing produces unexpected results

Solution: Try printing the image from the photo imaging software that came with the product.

Cause: Printing a borderless image from a non-HP software application produced unexpected results.

The product is not responding

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Turn on the product

Solution 2: Load paper in the input tray

Solution 3: Select the correct printer

Solution 4: Check the printer driver status

Solution 5: Wait until the product completes the current operation

Solution 6: Remove all cancelled print jobs from the queue

Solution 7: Clear the paper jam

Solution 8: Make sure the print carriage can move freely

Solution 9: Check the connection from the product to your computer

Solution 10: Reset the product

Solution 1: Turn on the product

Solution: Look at the On light located on the product. If it is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product.

Cause: The product was turned off.

If this did not solve the issue, try the next solution.

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Solution 2: Load paper in the input tray

Solution: Load paper in the input tray.

For more information, see:

“Load full-size paper or small-size photo paper” on page 20

Cause: The product was out of paper.

If this did not solve the issue, try the next solution.

Solution 3: Select the correct printer

Solution: Make sure you have selected the correct printer in your software application.

TIP: You can set the product as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications.

Cause: The product was not the selected printer.

If this did not solve the issue, try the next solution.

Solution 4: Check the printer driver status

Solution: The printer driver status might have changed to either offline or stop

printing.

To check the printer driver status

1.

In the HP Solution Center, click the Settings tab.

2.

Click Status.

If the status is Offline or Stop printing, change the status to Ready.

Cause: The status of the printer driver had changed.

If this did not solve the issue, try the next solution.

Solution 5: Wait until the product completes the current operation

Solution: If the product is performing another task such as copying or scanning, your print job will be delayed until the product completes the current task.

Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the product, check the product display to see if there are any messages.

Cause: The product was busy with another task.

If this did not solve the issue, try the next solution.

118 Troubleshooting

Solution 6: Remove all cancelled print jobs from the queue

Solution: A print job might remain in the queue after it has been cancelled. The cancelled print job jams the queue and prevents the next print job from printing.

From your computer, open the printer folder and see if the cancelled job remains in the print queue. Try to delete the job from the queue. If the print job remains in the queue, try one or both of the following:

• Disconnect the USB cable from the product, restart the computer, and then reconnect the USB cable to the product.

• Shut down the product, restart the computer, and then restart the product.

Cause: A deleted print job was in the queue.

If this did not solve the issue, try the next solution.

Solution 7: Clear the paper jam

Solution: Clear the paper jam.

For more information, see:

“Clear paper jams” on page 98

Cause: The product had a paper jam.

If this did not solve the issue, try the next solution.

Solution 8: Make sure the print carriage can move freely

Solution: Unplug the power cable if it is not already unplugged. Check to see if the print cartridge carriage will move freely from one side of the printer to the other. Do not try to force it to move if it is hung up on something.

CAUTION: Be careful not to force the print cartridge carriage. If the carriage is stuck, forcing it to move will damage the printer.

For more information, see:

“Carriage stall” on page 200

Cause: The print carriage had stalled.

If this did not solve the issue, try the next solution.

Solution 9: Check the connection from the product to your computer

Solution: Check the connection from the product to your computer. Verify that the

USB cable is securely plugged into the USB port on the back of the product. Make

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Chapter 13 sure the other end of the USB cable is plugged into a USB port on your computer.

After the cable is connected properly, turn off the product and then on again.

If the connections are secure, and nothing has printed several minutes after you sent a print job to the product, check the status of the product. In the HP Photosmart

Software, click Settings, and then click Status.

Cause: The computer was not communicating with the product.

If this did not solve the issue, try the next solution.

Solution 10: Reset the product

Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product.

Cause: The product experienced an error.

The product prints meaningless characters

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Reset the product

Solution 2: Print a previously saved version of the document

Solution 1: Reset the product

Solution: Turn off the product and your computer for 60 seconds, then turn them both on and try printing again.

Cause: There was no available memory in the product.

If this did not solve the issue, try the next solution.

120 Troubleshooting

Solution 2: Print a previously saved version of the document

Solution: Try printing another document from the same software application. If this works, then try printing a previously saved version of the document that is not corrupt.

Cause: The document was corrupt.

Nothing happens when I try to print

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Turn on the product

Solution 2: Load paper in the input tray

Solution 3: Select the correct printer

Solution 4: Check the printer driver status

Solution 5: Wait until the product completes the current operation

Solution 6: Remove all cancelled print jobs from the queue

Solution 7: Clear the paper jam

Solution 8: Make sure the print carriage can move freely

Solution 9: Check the connection from the product to your computer

Solution 10: Reset the product

Solution 1: Turn on the product

Solution: Look at the On light located on the product. If it is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product.

Cause: The product was turned off.

If this did not solve the issue, try the next solution.

Solution 2: Load paper in the input tray

Solution: Load paper in the input tray.

For more information, see:

“Load full-size paper or small-size photo paper” on page 20

Cause: The product was out of paper.

If this did not solve the issue, try the next solution.

Solution 3: Select the correct printer

Solution: Make sure you have selected the correct printer in your software application.

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TIP: You can set the product as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications.

Cause: The product was not the selected printer.

If this did not solve the issue, try the next solution.

Solution 4: Check the printer driver status

Solution: The printer driver status might have changed to either offline or stop

printing.

To check the printer driver status

1.

In the HP Solution Center, click the Settings tab.

2.

Click Status.

If the status is Offline or Stop printing, change the status to Ready.

Cause: The status of the printer driver had changed.

If this did not solve the issue, try the next solution.

Solution 5: Wait until the product completes the current operation

Solution: If the product is performing another task such as copying or scanning, your print job will be delayed until the product completes the current task.

Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the product, check the product display to see if there are any messages.

Cause: The product was busy with another task.

If this did not solve the issue, try the next solution.

Solution 6: Remove all cancelled print jobs from the queue

Solution: A print job might remain in the queue after it has been cancelled. The cancelled print job jams the queue and prevents the next print job from printing.

From your computer, open the printer folder and see if the cancelled job remains in the print queue. Try to delete the job from the queue. If the print job remains in the queue, try one or both of the following:

• Disconnect the USB cable from the product, restart the computer, and then reconnect the USB cable to the product.

• Shut down the product, restart the computer, and then restart the product.

Cause: A deleted print job was in the queue.

If this did not solve the issue, try the next solution.

122 Troubleshooting

Solution 7: Clear the paper jam

Solution: Clear the paper jam.

For more information, see:

“Clear paper jams” on page 98

Cause: The product had a paper jam.

If this did not solve the issue, try the next solution.

Solution 8: Make sure the print carriage can move freely

Solution: Unplug the power cable if it is not already unplugged. Check to see if the print cartridge carriage will move freely from one side of the printer to the other. Do not try to force it to move if it is hung up on something.

CAUTION: Be careful not to force the print cartridge carriage. If the carriage is stuck, forcing it to move will damage the printer.

For more information, see:

“Carriage stall” on page 200

Cause: The print carriage had stalled.

If this did not solve the issue, try the next solution.

Solution 9: Check the connection from the product to your computer

Solution: Check the connection from the product to your computer. Verify that the

USB cable is securely plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into a USB port on your computer.

After the cable is connected properly, turn off the product and then on again.

If the connections are secure, and nothing has printed several minutes after you sent a print job to the product, check the status of the product. In the HP Photosmart

Software, click Settings, and then click Status.

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Cause: The computer was not communicating with the product.

If this did not solve the issue, try the next solution.

Solution 10: Reset the product

Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product.

Cause: The product experienced an error.

The pages in my document came out in the wrong order

Solution: Print the document in reverse order. When the document finishes printing, the pages will be in correct order.

For more information, see:

“Print a multiple-page document in reverse order” on page 43

Cause: The print settings were set to print the first page of your document first.

Because of the way the paper feeds through the product, the first page will be print side up at the bottom of the stack.

The margins are not printing as expected

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Check the printer margins

Solution 2: Verify the paper size setting

Solution 3: Load the stack of paper correctly

Solution 4: Load a stack of envelopes correctly in the input tray

Solution 1: Check the printer margins

Solution: Check the printer margins.

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Make sure the margin settings for the document do not exceed the printable area of the product.

To check your margin settings

1.

Preview your print job before sending it to the product.

In most software applications, click the File menu, and then click Print Preview.

2.

Check the margins.

The product uses the margins you have set in your software application, as long as they are greater than the minimum margins the product supports. For more information about setting margins in your software application, see the documentation that came with the software.

3.

Cancel the print job if the margins are not satisfactory, and then adjust the margins in your software application.

Cause: The margins were not set correctly in your software application.

If this did not solve the issue, try the next solution.

Solution 2: Verify the paper size setting

Solution: Verify that you have selected the proper paper size setting for your project. Make sure that you have loaded the correct paper size in the input tray.

Cause: The paper size setting might not have been set correctly for the project you were printing.

If this did not solve the issue, try the next solution.

Solution 3: Load the stack of paper correctly

Solution: Remove the stack of paper from the input tray, reload the paper, and then slide the paper width guide inward until it stops at the edge of the paper.

For more information, see:

“Load paper” on page 20

Cause: The paper guides were not positioned correctly.

If this did not solve the issue, try the next solution.

Solution 4: Load a stack of envelopes correctly in the input tray

Solution: Load a stack of envelopes in the input tray, with the envelope flaps facing up and to the left.

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Make sure that you remove all paper from the input tray before loading the envelopes.

For more information, see:

“Load envelopes” on page 24

Cause: A stack of envelopes was loaded incorrectly.

Text or graphics are cut off at the edge of the page

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Check the margin settings

Solution 2: Check the layout of the document

Solution 3: Load the stack of papers correctly

Solution 4: Try printing with borders

Solution 1: Check the margin settings

Solution: Make sure the margin settings for the document do not exceed the printable area of the product.

To check your margin settings

1.

Preview your print job before sending it to the product.

In most software applications, click the File menu, and then click Print Preview.

2.

Check the margins.

The product uses the margins you have set in your software application, as long as they are greater than the minimum margins the product supports. For more information about setting margins in your software application, see the documentation that came with the software.

3.

Cancel the print job if the margins are not satisfactory, and then adjust the margins in your software application.

Cause: The margins were not set correctly in your software application.

If this did not solve the issue, try the next solution.

126 Troubleshooting

Solution 2: Check the layout of the document

Solution: Make sure the layout of the document you are trying to print fits on a paper size supported by the product.

To preview the print layout

1.

Load the correct paper size into the input tray.

2.

Preview your print job before sending it to the product.

In most software applications, click the File menu, and then click Print Preview.

3.

Check the graphics in the document to make sure that the current size fits within the printable area of the product.

4.

Cancel the print job if the graphics do not fit in the printable area of the page.

TIP: Some software applications allow you to scale the document to fit the paper size currently selected. Additionally, you can scale the size of a document from the print Properties dialog box.

Cause: The size of the document you were printing was larger than the paper loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 3: Load the stack of papers correctly

Solution: If the paper is misfeeding, it could cause parts of the document to cut off.

Remove the stack of paper from the input tray, and then reload the paper.

For more information, see:

“Load full-size paper or small-size photo paper” on page 20

Cause: The paper was loaded incorrectly.

If this did not solve the issue, try the next solution.

Solution 4: Try printing with borders

Solution: Try printing with borders by turning off the borderless option.

For more information, see:

“Print a borderless image” on page 36

Cause: Borderless printing was enabled. By selecting the Borderless option, your printed photo was enlarged and centered to fit the printable area of the page.

Depending on the relative sizes of the digital photo and the paper on which you are printing, this could result in some parts of the image being cropped.

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A blank page came out while printing

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Remove any extra pages or lines at the end of the document

Solution 2: Load paper in the input tray

Solution 3: Check the print cartridge

Solution 1: Remove any extra pages or lines at the end of the document

Solution: Open the document file in your software application and remove any extra pages or lines at the end of the document.

Cause: The document you were printing contained an additional blank page.

If this did not solve the issue, try the next solution.

Solution 2: Load paper in the input tray

Solution: If the product has only a few sheets remaining, load more paper in the input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray.

For more information, see:

“Load full-size paper or small-size photo paper” on page 20

Cause: The product picked up two sheets of paper.

If this did not solve the issue, try the next solution.

Solution 3: Check the print cartridge

Solution: Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles. If the tape is still

128 Troubleshooting

covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts.

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

Cause: The protective plastic tape was only partially removed from the print cartridge.

Ink is spraying the inside of the product when I print a photo

Solution: Make sure you load photo paper in the input tray before you print a borderless print job.

For more information, see:

“Load full-size paper or small-size photo paper” on page 20

Cause: You were using the wrong paper type. The borderless print settings require you to print on photo paper.

Memory card troubleshooting

Use this section to solve these memory card problems:

My memory card no longer works in my digital camera

The Photo light next to the memory card slots is blinking

The On button is blinking

The product does not read the memory card

The photos on the memory card do not transfer to my computer

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My memory card no longer works in my digital camera

Solution: Reformat your memory card in your camera or format your memory card on a Windows computer by selecting the FAT format. For more information, see the documentation that came with your digital camera.

Cause: You formatted the card on a Windows XP computer. By default, Windows

XP formats a memory card of 8 MB or less and 64 MB or more with the FAT32 format.

Digital cameras and other products use the FAT (FAT16 or FAT12) format and cannot recognize a FAT32 formatted card.

The Photo light next to the memory card slots is blinking

Solution: Do not pull out the memory card while the Photo light is flashing. A flashing light means the product is accessing the memory card. Wait until the light remains solid. Removing a memory card while it is being accessed might corrupt information on the card or damage the product and card.

For more information, see:

“Insert a memory card” on page 49

Cause: The product was reading the memory card.

The On button is blinking

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Remove and reinsert the memory card

Solution 2: Remove the additional memory card

Solution 1: Remove and reinsert the memory card

Solution: Remove and reinsert the memory card. You might have inserted it incorrectly. Turn the memory card so that the label faces up and the contacts are facing the product, and then push the card forward into the appropriate slot until the

Photo light turns on.

If the problem continues, the memory card might be defective.

For more information, see:

“Insert a memory card” on page 49

Cause: The product detected an error with the memory card.

If this did not solve the issue, try the next solution.

130 Troubleshooting

Solution 2: Remove the additional memory card

Solution: Remove one of the memory cards. You can use only one memory card at a time.

For more information, see:

“Insert a memory card” on page 49

Cause: You had inserted more than one memory card.

The product does not read the memory card

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Insert the memory card properly

Solution 2: Insert the memory card fully into the appropriate slot on the product

Solution 3: Remove the additional memory card

Solution 4: Reformat the memory card in your digital camera

Solution 1: Insert the memory card properly

Solution: Turn the memory card so that the label faces up and the contacts are facing the product, and then push the card forward into the appropriate slot until the

Photo light turns on.

If the memory card is not inserted properly, the product will not respond and the green

Photo light (near the memory card slots) will blink rapidly.

After the memory card has been inserted properly, the Photo light will blink green for a few seconds, and then remain lit.

Cause: The memory card was inserted backwards or upside down.

If this did not solve the issue, try the next solution.

Solution 2: Insert the memory card fully into the appropriate slot on the product

Solution: Make sure you fully insert the memory card into the appropriate slot on the product.

If the memory card is not inserted properly, the product will not respond and the green

Photo light (near the memory card slots) will blink rapidly.

After the memory card has been inserted properly, the Photo light will blink green for a few seconds, and then remain lit.

Cause: The memory card was not fully inserted in the appropriate slot on the product.

If this did not solve the issue, try the next solution.

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Solution 3: Remove the additional memory card

Solution: You can insert only one memory card at a time.

If more than one memory card is inserted, the green Photo light (near the memory card slots) will blink rapidly, and an error message will appear on the computer screen.

Remove the additional memory card to resolve the problem.

Cause: Multiple memory cards were inserted in the product.

If this did not solve the issue, try the next solution.

Solution 4: Reformat the memory card in your digital camera

Solution: Check the computer screen for an error message telling you that the images on the memory card are corrupted.

If the file system on the card is corrupt, reformat the memory card in your digital camera. For more information, see the documentation that came with your digital camera.

CAUTION: Reformatting the memory card will delete any photos stored on the card. If you have previously transferred the photos from your memory card to a computer, try printing the photos from the computer. Otherwise, you will need to retake any photos you might have lost.

Cause: The memory card file system was corrupted.

The photos on the memory card do not transfer to my computer

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Install the product software

Solution 2: Turn on the product

Solution 3: Turn on the computer

Solution 4: Check the connection from the product to your computer

Solution 1: Install the product software

Solution: Install the product software that came with the product. If it is installed, restart your computer.

To install the product software

1.

Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

2.

When prompted, click Install More Software to install the product software.

3.

Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product.

Cause: The product software was not installed.

132 Troubleshooting

If this did not solve the issue, try the next solution.

Solution 2: Turn on the product

Solution: Turn on the product.

Cause: The product was turned off.

If this did not solve the issue, try the next solution.

Solution 3: Turn on the computer

Solution: Turn on the computer

Cause: The computer was turned off.

If this did not solve the issue, try the next solution.

Solution 4: Check the connection from the product to your computer

Solution: Check the connection from the product to your computer. Verify that the

USB cable is securely plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into a USB port on your computer.

After the cable is connected properly, turn off the product and then on again.

For more information on setting up the product and connecting it to your computer, see the Setup Guide that came with the product.

Cause: The product was not properly connected to the computer.

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Copy troubleshooting

Use this section to solve these copy problems:

Nothing happens when I try to copy

Parts of the original do not appear or are cut off

Resize to Fit is not working as expected

The image is cropped when I make a borderless copy

The printout is blank

A borderless copy has white space around the edges

Nothing happens when I try to copy

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Turn on the product

Solution 2: Place the original correctly on the glass

Solution 3: Wait until the product completes the current operation

Solution 4: The product does not support the paper or envelope

Solution 5: Clear the paper jam

Solution 1: Turn on the product

Solution: Look at the On button located on the product. If it is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product.

Cause: The product was turned off.

If this did not solve the issue, try the next solution.

Solution 2: Place the original correctly on the glass

Solution: Load the original print side down on the right front corner of the glass as shown below.

134 Troubleshooting

Cause: The original was placed incorrectly on the glass.

If this did not solve the issue, try the next solution.

Solution 3: Wait until the product completes the current operation

Solution: Check the On button. If it is blinking, the product is busy.

Cause: The product was busy copying or printing.

If this did not solve the issue, try the next solution.

Solution 4: The product does not support the paper or envelope

Solution: Do not use the product to copy onto envelopes or other papers it does not support.

For more information, see:

“Recommended papers for printing and copying” on page 18

Cause: The product did not recognize the paper type.

If this did not solve the issue, try the next solution.

Solution 5: Clear the paper jam

Solution: Clear the paper jam and remove any torn paper that remains in the product.

For more information, see:

“Clear paper jams” on page 98

Cause: The product had a paper jam.

Parts of the original do not appear or are cut off

Solution: Load the original print side down on the right front corner of the glass as shown below.

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Cause: The original was placed incorrectly on the glass.

Resize to Fit is not working as expected

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Scan, enlarge, and then print a copy

Solution 2: Place the original correctly on the glass

Solution 3: Wipe the glass and the back of the document lid

Solution 1: Scan, enlarge, and then print a copy

Solution: Resize to Fit can only enlarge the original up to the maximum percentage allowed by your model. For example, 200% might be the maximum enlargement percentage allowed by your model. Enlarging a passport photo by 200% might not enlarge it enough for it to fit a full-size page.

If you want to make a large copy of a small original, scan the original into the computer, resize the image in the HP scanning software, and then print a copy of the enlarged image.

Cause: You were trying to increase the size of an original that was too small.

If this did not solve the issue, try the next solution.

Solution 2: Place the original correctly on the glass

Solution: Load the original print side down on the right front corner of the glass as shown below. To copy a photo, position the photo on the glass so that the long edge of the photo is along the front edge of the glass.

Cause: The original was placed incorrectly on the glass.

If this did not solve the issue, try the next solution.

136 Troubleshooting

Solution 3: Wipe the glass and the back of the document lid

Solution: Turn off the product, unplug the power cord, and then use a soft cloth to wipe the glass and the back of the document lid.

For more information, see:

“Clean the glass” on page 67

“Clean the lid backing” on page 68

Cause: Debris might have been stuck on the glass or on the back of the document lid. The product interprets anything it detects on the glass as part of the image.

The image is cropped when I make a borderless copy

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Use Resize to Fit to enlarge the photo

Solution 2: Use Resize to Fit to reduce the original to fit on the paper

Solution 1: Use Resize to Fit to enlarge the photo

Solution: If you want to enlarge a photo to fit a full-size page without cropping the edges, use Resize to Fit.

For more information, see:

“Resize an original to fit onto letter or A4 paper” on page 60

Cause: The product cropped some of the image around the margins of the copy to achieve a borderless print without changing the proportions of the original.

If this did not solve the issue, try the next solution.

Solution 2: Use Resize to Fit to reduce the original to fit on the paper

Solution: If your original is larger than the paper in the input tray, use the Resize

to Fit feature to reduce your original to fit on the paper in the input tray.

For more information, see:

“Resize an original to fit onto letter or A4 paper” on page 60

Cause: The original was larger than the paper in the input tray.

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The printout is blank

Solution: Load the original print side down on the right front corner of the glass as shown below.

Cause: The original was placed incorrectly on the glass.

A borderless copy has white space around the edges

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Scan, resize, and print the image

Solution 2: Use photo paper to make borderless copies

Solution 1: Scan, resize, and print the image

Solution: When you make a borderless copy of a very small original, the product enlarges the original up to a maximum percentage. This might leave white space around the edges. (The maximum percentage varies by model.)

Depending on the size of the borderless copy you are trying to make, the minimum size of the original varies. For example, you cannot enlarge a passport photo to create a letter-size borderless copy.

If you want to make a borderless copy of a very small original, scan the original into the computer, resize the image, and then print a borderless copy of the enlarged image.

Cause: You were trying to make a borderless copy of a very small original.

If this did not solve the issue, try the next solution.

Solution 2: Use photo paper to make borderless copies

Solution: Use photo paper to make borderless copies.

138 Troubleshooting

For more information, see:

“Load full-size paper or small-size photo paper” on page 20

“Recommended papers for printing and copying” on page 18

Cause: You were trying to make a borderless copy without using photo paper.

Scan troubleshooting

Use this section to solve these scan problems:

Scan halts

Scan fails

Scan fails because of insufficient computer memory

Scanned image is blank

Scanned image is incorrectly cropped

Scanned image has incorrect page layout

Scanned image shows dotted lines instead of text

Text format is incorrect

Text is incorrect or missing

The scan feature does not work

Scan halts

Solution: Turn off the product and then turn it back on. Turn off the computer and then turn it back on.

If this does not work, try changing the scan to a lower resolution.

Cause: The computer system resources might have been low.

Scan fails

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Turn on your computer

Solution 2: Connect your computer to the product with a standard USB cable

Solution 3: Install the HP Photosmart software

Solution 4: Start the HP Photosmart software

Solution 1: Turn on your computer

Solution: Turn on your computer.

Cause: The computer was not turned on.

If this did not solve the issue, try the next solution.

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Solution 2: Connect your computer to the product with a standard USB cable

Solution: Connect your computer to the product with a standard USB cable.

For more information, see the Setup Guide.

Cause: Your computer was not connected to the product by a USB cable.

If this did not solve the issue, try the next solution.

Solution 3: Install the HP Photosmart software

Solution: Insert the HP Photosmart installation CD and install the software.

For more information, see the Setup Guide.

Cause: The HP Photosmart software might not have been installed.

If this did not solve the issue, try the next solution.

Solution 4: Start the HP Photosmart software

Solution: Start the software you installed with the product and try scanning again.

Cause: The HP Photosmart Software was installed, but was not running.

Scan fails because of insufficient computer memory

Solution: Close all programs that are not in use. This includes programs that run in the background, such as screen savers and virus checkers. If you turn off your virus checker, remember to turn it back on after you finish your scan.

If this does not work, it might help to restart your computer. Some programs do not release memory when you close them. Restarting your computer will clear the memory.

If this problem occurs frequently, or if you encounter memory problems while using other programs, you might need to add more memory to your computer. See the user guide that came with your computer for more information.

Cause: Too many programs were running on your computer.

140 Troubleshooting

Scanned image is blank

Solution: Load your original print side down on the right front corner of the glass.

Cause: The original was placed incorrectly on the glass.

Scanned image is incorrectly cropped

Solution: The autocropping feature in the software crops anything that is not part of the main image. Sometimes this might not be what you want. In that case, turn off autocropping in the software and crop the scanned image manually, or not at all.

Cause: The software was set to automatically crop scanned pictures.

Scanned image has incorrect page layout

Solution: Turn off autocropping in the software to retain the page layout.

Cause: Automatic cropping was changing the page layout.

Scanned image shows dotted lines instead of text

Solution: Make a black-and-white copy of the original and then scan the copy.

Cause: If you used the Text image type to scan text that you planned to edit, the scanner might not have recognized color text. The Text image type scans at 300 x

300 dpi, in black and white.

If you scanned an original that has graphics or artwork surrounding the text, the scanner might not have recognized the text.

Text format is incorrect

Solution: Some applications cannot handle framed text formatting. Framed text is one of the scan document settings in the software. It maintains complex layouts, such as multiple columns from a newsletter, by putting the text in different frames (boxes)

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Chapter 13 in the destination application. In the software, select the correct format so that the scanned text layout and formatting are retained.

Cause: The scan document settings were incorrect.

Text is incorrect or missing

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Adjust the brightness in the software

Solution 2: Clean the glass and lid

Solution 3: Select the correct OCR language

Solution 1: Adjust the brightness in the software

Solution: Adjust the brightness in the software, and then rescan the original.

Cause: The brightness was not set correctly.

If this did not solve the issue, try the next solution.

Solution 2: Clean the glass and lid

Solution: Turn off the product, unplug the power cord, and use a soft cloth to wipe the glass and the back of the document lid.

For more information, see:

“Clean the lid backing” on page 68

“Clean the glass” on page 67

Cause: Debris might have been stuck on the glass or on the back of the document lid. This can cause poor-quality scans.

If this did not solve the issue, try the next solution.

Solution 3: Select the correct OCR language

Solution: Select the correct OCR language in the software.

NOTE: If you are using HP Photosmart Essential, the Optical Character

Recognition (OCR) software might not be installed on your computer. To install the OCR software, you must re-insert the software disk and select OCR under the

Custom installation options.

Cause: The scan document settings were not set to the correct optical character recognition (OCR) language. The OCR language tells the software how to interpret the characters it sees in the original image. If the OCR language does not match the language in the original, the scanned text might be incomprehensible.

142 Troubleshooting

The scan feature does not work

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Turn on the computer

Solution 2: Check the cables

Solution 3: Install or reinstall the HP Photosmart Software

Solution 1: Turn on the computer

Solution: Turn on the computer.

Cause: The computer was turned off.

If this did not solve the issue, try the next solution.

Solution 2: Check the cables

Solution: Check the cables that connect the product to your computer.

Cause: The product was not properly connected to the computer through a USB cable.

If this did not solve the issue, try the next solution.

Solution 3: Install or reinstall the HP Photosmart Software

Solution: Install or reinstall the software that came with the product.

Cause: The software that came with the product was not installed or was not running.

Errors

If the product has an error, the lights on the product might flash, or an error message might appear on your computer screen.

This section contains the following topics:

Product messages

File messages

General user messages

Paper messages

Power and connection messages

Print cartridge messages

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Product messages

The following is a list of product-related error messages:

Carriage jam

Mechanism error

Carriage blocked

Door open

Firmware revision mismatch

Memory is full

Scanner failure

Scan errors

Unable to print

Product might not be correctly installed

Product was not found

Product could not find available scan destinations

Required software component was not found or was incorrectly installed

Error occurred while communicating with the product

Missing HP Photosmart Software

Carriage jam

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Clear the paper jam from the rear door

Solution 2: Clear the paper jam from the front

Solution 3: Make sure the print carriage can move freely

Solution 4: Verify that the product is properly connected to a power source

Solution 5: Print a self-test report

Solution 6: Reset the product

Solution 7: Contact HP support for service

Solution 1: Clear the paper jam from the rear door

Solution: Clear the paper jam from the rear door.

For more information, see:

“Clear paper jams” on page 98

Cause: The product had a paper jam.

If this did not solve the issue, try the next solution.

144 Troubleshooting

Solution 2: Clear the paper jam from the front

Solution: Turn off the product and open the print cartridge door to access the print carriage area. Gently remove any paper that is stuck between the rollers, and then turn on the product again.

If this did not solve the issue, try the next solution.

Cause: Paper was stuck in the front rollers.

If this did not solve the issue, try the next solution.

Solution 3: Make sure the print carriage can move freely

Solution: Unplug the power cable if it is not already unplugged. Check to see if the print cartridge carriage will move freely from one side of the printer to the other. Do not try to force it to move if it is hung up on something.

CAUTION: Be careful not to force the print cartridge carriage. If the carriage is stuck, forcing it to move will damage the printer.

For more information, see:

“Carriage stall” on page 200

Cause: The print carriage had stalled.

If this did not solve the issue, try the next solution.

Solution 4: Verify that the product is properly connected to a power source

Solution: Verify that the product is properly connected to a suitable power source.

To verify the product is connected to a suitable power source

1.

Make sure that you are using the power cord provided with the product.

2.

If the product is connected to a computer, make sure the computer has a grounded (three-prong) power plug.

3.

Make sure the power cord is firmly connected to both the product and the power adaptor.

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4.

Plug the power cord directly into a power outlet.

1 Power connection

2 Power cord and adaptor

3 Power outlet

5.

Try to print from your computer.

If the product prints when plugged directly into a power outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor might not be allowing sufficient voltage to reach the product.

6.

If the product cannot print and the print carriage is still stalled, contact HP support for service.

Go to: www.hp.com/support .

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: There might not be sufficient voltage for the product.

If this did not solve the issue, try the next solution.

146 Troubleshooting

Solution 5: Print a self-test report

Solution: Print a self-test report to see if the product can print.

To print a self-test report

1.

Load letter or A4 unused plain white paper into the input tray.

2.

Press and hold the Cancel button and then press the Start Copy Color button.

The product prints a self-test report, which might indicate the source of the printing problem. A sample of the ink test area of the report is shown below.

3.

Make sure the test patterns show a complete grid and the thick color lines are complete.

• If more than a few lines in a pattern are broken, this might indicate a problem with the nozzles. You might need to clean the print cartridges.

• If the black line is missing, faded, streaked, or shows lines, this might indicate a problem with the black or photo print cartridge in the right slot.

• If any of the color lines are missing, faded, streaked, or show lines, this might indicate a problem with the tri-color print cartridge in the left slot.

If the product can print a self-test report and can print from the computer (if applicable), then there is no need to follow the remaining solutions, as the error message might be false.

Cause: The error was false.

If this did not solve the issue, try the next solution.

Solution 6: Reset the product

Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product.

To reset the product

1.

Remove all paper loaded in the input tray.

2.

Make sure that the product is turned on and remove the USB cable from the back of the product.

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3.

Open the print cartridge door.

The print carriage should move to the far right side of the product.

4.

Remove the print cartridges and keep them aside carefully.

5.

Close the print cartridge door.

6.

Disconnect the power cord from the product and wait for 60 seconds.

7.

Reconnect the power cord to the product.

8.

Turn on the product by pressing the On button.

9.

Open the print cartridge door.

The print carriage should move to the far right side of the product.

10.

Reinsert the print cartridges in the appropriate slots.

11.

Close the print cartridge door.

12.

Load paper in the input tray.

13.

If prompted, print a cartridge calibration page, and then scan it.

Cause: The product experienced an error and had to be reset.

If this did not solve the issue, try the next solution.

Solution 7: Contact HP support for service

Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service.

Go to: www.hp.com/support .

If prompted, choose your country/region, and then click Contact HP for technical support.

Cause: You might need assistance to enable the product or software to function properly.

148 Troubleshooting

Mechanism error

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Clear the paper jam

Solution 2: Remove objects that are blocking the print carriage

Solution 1: Clear the paper jam

Solution: Clear the paper jam.

For more information, see:

“Clear paper jams” on page 98

Cause: The product had a paper jam.

If this did not solve the issue, try the next solution.

Solution 2: Remove objects that are blocking the print carriage

Solution: Lower the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage, including any packing materials. Turn off the product and then turn it on again.

Cause: The print carriage was blocked.

Carriage blocked

Solution: Turn off the product and open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage (including any packing materials), and then turn on the product again.

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Follow the prompts on the display to continue.

Cause: The print carriage was blocked.

Door open

Solution: Close the print cartridge door.

Cause: The print cartridge door was open.

Firmware revision mismatch

Solution: Contact HP support for service.

Go to: www.hp.com/support .

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The revision number of the product firmware did not match the revision number of the software.

Memory is full

Solution: Try making fewer copies at a time.

Cause: The document you were copying exceeded the memory of the product.

Scanner failure

Solution: Turn off the product and then turn it on again. Restart your computer and then try to scan again.

If the problem persists, try plugging the power cord directly into a power outlet rather than a surge protector or power strip. If the problem continues, contact HP support.

Go to www.hp.com/support . If prompted, choose your country/region, and then click

Contact HP for information on calling for technical support.

Cause: The product was busy or an unknown cause interrupted your scan.

150 Troubleshooting

Scan errors

Review this section if you receive an error such as one of the following:

• An error occurred communicating with the scanning device.

• The scanning device could not be initialized.

• The scanning device could not be found.

• An internal error has occurred.

• The computer cannot communicate with the scanning device.

NOTE: Before starting to troubleshoot, make a copy to verify that the hardware is functioning correctly. If you cannot make a copy, see

“Troubleshooting” on page 87

for more troubleshooting information.

Try each of the following solutions separately. After completing the steps for each solution, try to scan again. If the product still does not work, then go to the next solution.

Solution 1: Verify if the software is installed correctly

Solution 2: Refresh the Windows Device Manager

Solution 3: Verify if the Digital Imaging Monitor is running

Solution 4: Check the status of the product in the HP Solution Center

Solution 5: Check the power supply

Solution 6: Check the USB connection between the product and the computer

Solution 7: Try scanning with Windows Image Acquisition (WIA)

Solution 8: Disable the Lexbces service

Solution 9: Run the Scan Diagnostic Utility

Solution 10: Download and install the unexpected internal error and communications failure patch

Solution 11: Check the USB chipset and controller

Solution 12: Uninstall and then reinstall the software

Solution 1: Verify if the software is installed correctly

Solution: Verify that the software was installed correctly. Open the HP Solution

Center and verify that all the icons are present.

If the appropriate buttons for your product (such as Make Copies) do not appear, your installation might not be complete, and you might need to uninstall and then reinstall the software. Do not simply delete the application files from your hard drive.

Make sure to remove them properly using the uninstall utility provided with the software.

To uninstall and reinstall the software

1.

On the Windows taskbar, click Start, Settings, Control Panel (or just Control

Panel).

2.

Double-click Add/Remove Programs (or click Uninstall a program).

3.

Select HP Photosmart All-In-One Driver Software, and then click Change/

Remove.

Follow the onscreen instructions.

4.

Disconnect the product from your computer.

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5.

Restart your computer.

NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software.

6.

Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it.

NOTE: When the computer is turned on, a software group called the

Terminate and Stay Resident (TSR) programs automatically loads. These programs activate some of the computer utilities, such as the anti-virus software, that are not required for the computer to function. Occasionally,

TSR's prevent the HP software from loading so that it does not install properly.

In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR programs and services from starting up.

7.

Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product.

After you have reinstalled the software, try to scan again.

Cause: The software installation was not complete.

If this did not solve the issue, try the next solution.

Solution 2: Refresh the Windows Device Manager

Solution: Refresh the Windows Device Manager.

To refresh the Windows Device Manager

1.

On the Windows taskbar, click Start, right-click My Computer, and then click

Properties.

2.

Click the Hardware tab, and then click Device Manager.

3.

Double-click Universal Serial Bus Controllers.

4.

Click USB Composite Device, click Action, and then click Uninstall.

If a screen appears to confirm the deletion, confirm the deletion.

5.

Disconnect the USB cable from the product.

6.

Wait a few seconds, and then reconnect the cable.

This should restart the Windows device detection (Plug and Play). A New

Hardware found screen might appear.

7.

Click Next through all of the screens that appear in the Wizard to install the USB

Composite Device.

8.

Click Finish to complete the installation.

9.

Try to scan again.

10.

If these steps do not resolve the problem, try using a different USB cable to connect the product to the computer.

152 Troubleshooting

Cause: Communication problems between the product and the USB controller caused this error to occur. This might be caused by an incomplete installation, a USB cable longer than 3 meters (9.8 feet) in length, or a defective USB cable.

If this did not solve the issue, try the next solution.

Solution 3: Verify if the Digital Imaging Monitor is running

Solution: Verify that the Digital Imaging Monitor is running.

To check that the Digital Imaging Monitor is running

1.

Look for the Digital Imaging Monitor icon in the system tray at the lower right side of the screen, near the time.

2.

If the Digital Imaging Monitor icon is not present, restart the computer.

3.

After the computer restarts, try to scan again.

Cause: The Digital Imaging Monitor was not running.

If this did not solve the issue, try the next solution.

Solution 4: Check the status of the product in the HP Solution Center

Solution: Check the status of the product in the HP Solution Center.

To check the status of the product

1.

On the Windows taskbar, click Start, Programs or All Programs, HP, HP

Solution Center.

2.

Verify that the product is listed in the Select Device area or that the appropriate tab is selected.

3.

Click Status.

If the product is working properly, a message appears indicating your product is ready.

4.

If you receive a Disconnected error message, then check whether there is another instance or another tab for the product with a copy number included, such as HP Photosmart C4400 All-in-One series 2.

5.

Select the second instance of the product and repeat steps 2 through 4.

6.

Try to scan again.

Cause: There might have been two instances of the product connected to the

HP Solution Center.

If this did not solve the issue, try the next solution.

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Solution 5: Check the power supply

Solution: Check the power supply.

To check the power supply

1.

Make sure the power cord is firmly connected to both the product and the power adaptor. Plug the power cord into a power outlet, surge protector, or power strip.

1 Power connection

2 Power cord and adaptor

3 Power outlet

2.

Make sure the product is turned on.

3.

If the product is not receiving electrical power, connect it to another power outlet.

4.

Turn off the product and reset it by disconnecting the power cord.

5.

Wait 5 seconds, and plug in the power cord.

6.

Turn on the product.

7.

Try to scan again.

Cause: The product was not properly connected to a power supply or needed to be reset.

If this did not solve the issue, try the next solution.

154 Troubleshooting

Solution 6: Check the USB connection between the product and the computer

Solution: Check the USB connection between the product and the computer.

To check the USB connection

1.

Verify that the USB cable is securely plugged into the USB port on the back of the product.

2.

Make sure the other end of the USB cable is plugged into a USB port on your computer.

3.

Try to scan again.

If the scan fails, continue to the next step.

4.

Do one of the following, depending upon how the product is connected to the computer:

• If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub. If that does not work, try turning off the hub and then turning it on again. Finally, try disconnecting the cable from the hub and connecting it directly to the computer.

• If the USB cable is connected to a docking station for a laptop, disconnect the cable from the docking station and connect it directly to the computer.

• If the USB cable is directly connected to the computer, try plugging it into another USB port on the computer.

5.

If there are other USB devices connected to the computer, disconnect the other devices, except for the keyboard and the mouse.

6.

Check the USB cable to make sure it is functioning properly.

NOTE: If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.

7.

If another USB cable is available, try using that one instead.

8.

Restart the computer.

9.

After the computer restarts, try to scan again.

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Cause: The product was not properly connected to the computer.

If this did not solve the issue, try the next solution.

Solution 7: Try scanning with Windows Image Acquisition (WIA)

Solution: Try scanning with Windows Image Acquisition (WIA) instead of the

HP Solution Center.

To scan using WIA

1.

Make sure the product is turned on.

2.

Verify that the USB cable is securely plugged into the USB port on the back of the product.

The USB icon on the cable faces up when the cable is properly connected.

3.

Make sure the other end of the USB cable is plugged into a USB port on your computer.

4.

On the Windows taskbar, click Start, click Programs or All Programs, and then click Accessories.

5.

Click Imaging.

6.

From the Imaging application, click File and then click Select Device.

7.

Select the product from the TWAIN source list.

8.

Click File, and then click Scan New.

Imaging for Windows will scan from the product using TWAIN software instead of the HP Solution Center.

Cause: If you could scan using WIA, this is an indication that there was a problem with the HP Solution Center. You can continue to use WIA to scan, or try the next solution.

If this did not solve the issue, try the next solution.

156 Troubleshooting

Solution 8: Disable the Lexbces service

Solution: Check if the Lexbces service is started, and disable it.

If a Lexmark or Dell all-in-one device is connected with a USB cable to a computer where product is installed, the HP software might not scan because the Lexbces service is running.

NOTE: This solution only applies if you have a Lexmark or Dell all-in-one.

To check for and disable the service

1.

Log into Windows as an Administrator.

2.

Press the Ctrl + Alt + Delete to open the Task Manager.

3.

Click the Processes tab.

4.

If the Lexbceserver service is listed in the Image Name list, disable it.

To disable the service

a. On the Windows taskbar, click Start, right-click My Computer, and then click

Manage.

The Computer Management appears.

b. Double-click Services and Applications, and then double-click Services.

c. In the right pane, right-click Lexbceserver, and then click Properties.

d. On the General tab, in the Service status area, click Stop.

e. From the Startup type drop-down menu, select Disabled, and then click

OK.

f. Click OK to close the dialog box.

5.

Backup the Registry.

CAUTION: Incorrectly editing the registry might severely damage your system. Before making changes to the registry, back up valuable data on the computer.

To back up the Registry

a. On the Windows taskbar, click Start.

b. Depending on your operating system, do one of the following:

• In Windows Vista: In Start Search, type regedit, and then press

Enter.

When the User Account Control dialog box appears, click Continue.

• In Windows XP: Click Run. When the Run dialog box appears, type regedit

, and then press Enter.

The Registry Editor appears.

c. In the Registry Editor, select My Computer.

d. With My Computer highlighted, click File, and then click Export.

e. Browse to a storage location that is easy for you to remember; for example:

My Documents or Desktop.

f. In the Export Range area, select All.

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g. Enter a filename for the backed up Registry.

HP suggests naming the file with the current date; for example: Registry

Backup 04_01_07.

h. Click Save to save the Registry.

6.

Edit the registry.

To edit the Registry

a. Select the HKEY_LOCAL_MACHINE\System\CurrentControlSet

\Services\Spooler Registry key.

Details of the Registry key appears on the pane to the right.

b. Check the DependOnService data string (in the pane on the right) to see if

lexbces is listed in the Data column.

c. If the Data column contains lexbces, right-click DependOnService and select Modify.

Do one of the following:

• If you see only lexbces, but not RPCSS, delete lexbces and enter

RPCSS.

• If you see both lexbces and RPCSS, delete only lexbces and keep

RPCSS.

d. Click OK.

7.

Restart the computer, and then try to scan again.

If you can scan successfully, then proceed with the next step to restart the

Lexbcserver service.

NOTE: Restarting the service enables the normal functionality of the

Lexmark or Dell devices without affecting HP software.

8.

Restart the Lexbcserver service.

To restart the service

a. On the Windows taskbar, click Start, right-click My Computer, and then click

Manage.

The Computer Management screen appears.

b. Double-click Services and Applications, and then double-click Services.

c. In the right pane, right-click Lexbceserver, and then click Properties.

d. On the General tab, in the Service status area, click Start.

e. From the Startup type drop-down menu, select Automatic, and then click

OK.

f. Click OK to close the dialog box.

Cause: The Lexbceserver service installed by a Lexmark printer, Lexmark all-inone, or Dell all-in-one, caused a scan communication error.

If this did not solve the issue, try the next solution.

158 Troubleshooting

Solution 9: Run the Scan Diagnostic Utility

Solution: Download and run the Scan Diagnostic utility to find and correct problems with your product.

To download and run the Scan Diagnostic utility

1.

Go to: www.hp.com

and click Software and driver downloads.

2.

Select Download drivers and software (and firmware).

3.

Type your product name and model number in the field provided, and then press

Enter.

4.

Select the operating system of your computer where the HP software is installed.

5.

Go to the Utility section and download the HP Scan diagnostic utility.

6.

Try to scan.

If an error condition is identified with any of the HP software components, a red

X is displayed next to the component. If there is no error condition, a green check mark is displayed next to the component. The utility is equipped with a Fix button to correct the error conditions.

Cause: There was a problem with the connection between the product and the computer.

If this did not solve the issue, try the next solution.

Solution 10: Download and install the unexpected internal error and communications failure patch

Solution: Download and instal the unexpected internal error and

communications failure patch.

This patch resolves the An unexpected internal error has occurred error and other communication failures with the product.

To install the patch

1.

Go to: www.hp.com

and click Software and driver downloads.

2.

Select Download drivers and software (and firmware).

3.

Select the operating system of your computer where the HP software is installed.

4.

Go to the Patch section and download the HP Image zone/photo and imaging

unexpected internal error and communications failure patch.

5.

Double-click the patch to install it on the computer.

6.

Try to scan.

Cause: You needed to install the unexpected internal error and

communications failure patch.

If this did not solve the issue, try the next solution.

Solution 11: Check the USB chipset and controller

Solution: Check the USB chipset and controller.

Scan communication errors can occur because of compatibility issues with USB chipsets installed on the computer. This can be caused by a mismatch in the

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Chapter 13 handshake timing between HP product chipset and certain types of USB chipsets on the computer.

To check the USB chipset and controller

1.

On the Windows taskbar, click Start, right-click My Computer, and then click

Properties.

2.

Click the Hardware tab, and then click Device Manager.

3.

Open Universal Serial Bus Controllers by clicking the plus sign (+) next to it.

4.

Check if you have one of the following chipsets listed:

• SIS 7001 USB host controller

• ALI chipsets

• NEC universal host controllers

• Intel 82801 AA, Intel 82801BA/BAM

NOTE: This is not a comprehensive list. If you are experiencing communication issues while trying to scan, follow the steps below to resolve the issue.

5.

Disconnect all USB devices (printers, scanners, cameras, etc.) from the computer, except the mouse or keyboard.

6.

Reconnect the USB cable to the USB port on the back of the product.

7.

Reconnect the other end of the USB cable to a USB port on your computer.

160 Troubleshooting

8.

Make sure the power cord is firmly connected to both the product and the power adaptor. Plug the power cord into a power outlet, surge protector, or power strip.

1 Power connection

2 Power cord and adaptor

3 Power outlet

9.

Turn on the product.

10.

Print a self-test report to test the basic standalone functionality of the product.

See the following procedure for more information about printing a self-test report.

11.

Try to scan.

If the scan is successful, other USB devices connected to the computer might be causing the problem.

12.

If the scan is successful, then connect one USB device at a time to the computer.

13.

Test the scanning functionality after each connection, until you identify which piece of equipment is causing the problem.

14.

If the product fails to scan. Or, does not establish communication with the computer along with any of the USB devices plugged in, then connect a powered

USB hub between the product and the computer.

This might help to establish, or to maintain, communication between the computer and the product. See the following section for more information about USB hubs.

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To print a self-test report

1.

Load letter or A4 unused plain white paper into the input tray.

2.

Press and hold the Cancel button and then press the Start Copy Color button.

The product prints a self-test report, which might indicate the source of the printing problem. A sample of the ink test area of the report is shown below.

3.

Make sure the test patterns show a complete grid and the thick color lines are complete.

• If more than a few lines in a pattern are broken, this might indicate a problem with the nozzles. You might need to clean the print cartridges.

• If the black line is missing, faded, streaked, or shows lines, this might indicate a problem with the black or photo print cartridge in the right slot.

• If any of the color lines are missing, faded, streaked, or show lines, this might indicate a problem with the tri-color print cartridge in the left slot.

More information about using a USB hub

• Verify that the USB hub is a powered hub and the power adapter is plugged in.

Some powered hubs do not include the power adapter as a standard item.

• The hub must be plugged into a power source.

• Some hubs cannot handle more than four full-power USB devices. You can connect a maximum of five hubs to the system.

• If the product has trouble with a hub when the hubs are connected together, or there are more than four devices on the hub, connect the product to the hub that is directly connected to the computer (unless there are known issues).

Cause: There was a compatibility issue with USB chipsets installed on the computer.

If this did not solve the issue, try the next solution.

162 Troubleshooting

Solution 12: Uninstall and then reinstall the software

Solution: Uninstall the software completely, and then reinstall it.

To uninstall the software and reset the product

1.

Disconnect and reset the product.

To disconnect and reset the product

a. Make sure the product is turned on.

b. Press the On button to turn off the product.

c. Disconnect the power cord from the back of the product.

d. Reconnect the power cord to the back of the product.

e. Press the On button to turn on the product.

2.

Uninstall the software completely.

NOTE: It is important that you follow the uninstall procedure carefully to ensure you have removed the software completely from the computer, before reinstalling it.

To uninstall the software completely

a. On the Windows taskbar, click Start, Settings, Control Panel, (or just

Control Panel).

b. Double-click Add/Remove Programs (or click Uninstall a program).

c. Remove all the items that are related to the HP Photosmart Software.

CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.

• HP Imaging device functions

• HP Document Viewer

• HP Photosmart Essential

• HP Image Zone

• HP Photo and imaging gallery

• HP Photosmart, Officejet, Deskjet (with the product name and software version number)

• HP Software update

• HP Share to Web

• HP Solution Center

• HP Director

• HP Memories Disk Greeting Card Creator 32

d. Go to C:\Program Files\HP or C:\Program Files\Hewlett-

Packard

(for some older products) and delete the Digital Imaging folder.

e. Go to C:\WINDOWS and rename the twain_32 folder to twain_32 old.

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3.

Turn off programs that run in the background.

NOTE: When the computer is turned on, a software group called the

Terminate and Stay Resident (TSR) programs automatically loads. These programs activate some of the computer utilities, such as the anti-virus software, but are not required for the computer to function. Occasionally,

TSR's prevent the HP software from loading so that it does not install properly.

In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR programs and services from starting up.

To turn off programs that run in the background

a. On the Windows taskbar, click Start.

b. Depending on your operating system, do one of the following:

• In Windows Vista: In Start Search, type MSCONFIG, and then press

Enter.

When the User Account Control dialog box appears, click Continue.

• In Windows XP: Click Run. When the Run dialog box appears, type

MSCONFIG

, and then press Enter.

The MSCONFIG utility application appears.

c. Click the General tab.

d. Click Selective Startup.

e. If there is a check mark next to Load Startup Items, click the check mark to remove it.

f. Click the Services tab, and select the Hide All Microsoft Services box.

g. Click Disable all.

h. Click Apply, and then click Close.

NOTE: If you receive a message stating Access is denied while making changes, click OK and continue. The message will not prevent you from making the changes.

i. Click Restart to apply the changes to the computer during the next restart.

After the computer restarts, the You’ve used system configuration utility

to make changes to the way windows starts message appears.

j. Click the check box next to Do not show this message again.

4.

Run the Disk Cleanup utility to delete temporary files and folders.

To run the Disk Cleanup utility

a. On the Windows taskbar, click Start, click Programs or All Programs, and then click Accessories.

b. Click System Tools, and then click Disk Cleanup.

The Disk Cleanup analyzes the hard drive and then presents a report with a list of components to delete.

164 Troubleshooting

c. Select the appropriate check boxes to remove the unnecessary components.

More information about the Disk Cleanup utility

The Disk Cleanup utility frees hard disk space on your computer by doing the following:

• Deleting temporary Internet files

• Deleting downloaded program files

• Emptying the Recycle Bin

• Deleting files from your temporary folder

• Deleting files created by other Windows tools

• Removing optional Windows components that you do not use

d. After selecting the components to remove, click OK.

5.

Install the software.

To install the software

a. Insert software CD into the CD-ROM drive of the computer.

The software installation will start automatically.

NOTE: If the installation does not run automatically, from the Windows

Start menu, click Start Search (or Run). In the Start Search (or Run dialog box), type d:\setup.exe, and then press Enter. (If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.)

b. Follow the prompts on the computer screen to install the software.

6.

Try using the product again.

Cause: The software needed to be completely uninstalled and reinstalled.

Unable to print

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Print a test page

Solution 2: Clear the print queue

Solution 3: Disconnect and reconnect the USB cable

Solution 4: Verify that the product is set as the default printer

Solution 5: Check if the printer is paused or offline

Solution 6: Clear the print queue manually

Solution 7: Stop and restart the print spooler

Solution 8: Verify whether the software application has a problem

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Solution 1: Print a test page

Solution: Print a test page to see if the product can print and is communicating with the computer.

To print a test page

1.

Depending upon your operating system, do one of the following:

• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers.

• Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes.

2.

Right-click the icon for your product, and then click Properties.

3.

On the General tab, click Print Test Page.

The product should print a test page.

If the test page fails to print, make sure you set up the product properly. See the Setup

Guide that came with the product for information about setting it up.

Cause: The product was not set up properly.

If this did not solve the issue, try the next solution.

Solution 2: Clear the print queue

Solution: Restart your computer to clear the print queue.

To clear the print queue

1.

Restart your computer.

2.

After the computer has restarted, check the print queue.

a. Depending upon your operating system, do one of the following:

• Windows Vista: On the Windows taskbar, click Start, click Control

Panel, and then click Printers.

• Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes.

b. Double-click the icon for your product to open the print queue.

If there are no print jobs pending, the issue might have been resolved.

3.

Try to print again.

Cause: The computer needed to be restarted to clear the print queue.

If this did not solve the issue, try the next solution.

166 Troubleshooting

Solution 3: Disconnect and reconnect the USB cable

Solution: Disconnect the USB cable from the computer and product, and then reconnect it.

To disconnect and reconnect the USB cable

1.

Disconnect the USB cable from the product.

2.

Disconnect the USB cable from the computer.

3.

Leave the USB cable disconnected for 5-6 seconds.

4.

Reconnect the USB cable to the product and the computer.

After reconnecting the USB cable, the product should start printing the jobs in queue.

NOTE: If you are connecting the product through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer.

5.

If the product does not start printing automatically, start another print job.

Cause: The USB cable needed to be disconnected.

If this did not solve the issue, try the next solution.

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Solution 4: Verify that the product is set as the default printer

Solution: Check to make sure the product is set as the default printer and it is using the correct printer driver.

To verify that the product is set as the default printer

1.

Depending upon your operating system, do one of the following:

• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers.

• Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes.

2.

Make sure the correct product is set as the default printer.

The default printer has a check mark in a black circle next to it.

3.

If the wrong product is set as the default printer, right-click the correct product and select Set as Default.

To verify the print driver

1.

Depending upon your operating system, do one of the following:

• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers.

• Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes.

2.

Right-click the icon next to the product, and select Properties.

3.

Click the Ports tab to verify that the product is using the correct port.

The port that the product is using is highlighted and has a check mark next to it.

The product should be set to use a DOT4 or the USB00X (where X is replaced by a number) port.

4.

If the product is using the wrong port, click the correct port to select it.

The port that the product is now using is highlighted and has a check mark next to it.

5.

Click the Advanced tab.

6.

Check the driver listed in the Driver drop-down menu to verify that the product is using the correct driver.

The name of your product should be listed as the driver.

7.

If the wrong driver is selected, select the correct driver from the Driver drop-down menu.

8.

Click OK to save your changes.

Cause: The product was not be set as the default printer, or the wrong driver might have been configured.

If this did not solve the issue, try the next solution.

168 Troubleshooting

Solution 5: Check if the printer is paused or offline

Solution: Check to make sure the product is not paused or offline.

To check if the printer is paused or offline

1.

Depending upon your operating system, do one of the following:

• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers.

• Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes.

2.

Double-click the icon for your product to open the print queue.

3.

On the Printer menu, make sure there are no check marks next to Pause

Printing or Use Printer Offline.

On the Printer menu, make sure there are no check marks next to Pause

Printing or Use Printer Offline. If a check mark is present on either option, click the menu option to remove it. If the menu has the Use Printer Online option, select that option to put a check mark next to it.

4.

If you made any changes, try to print again.

Cause: The product was paused or offline.

If this did not solve the issue, try the next solution.

Solution 6: Clear the print queue manually

Solution: Manually clear the print queue.

To clear the print queue manually

1.

Depending upon your operating system, do one of the following:

• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers.

• Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes.

2.

Double-click the icon for your product to open the print queue.

3.

On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to confirm.

4.

If there are still documents in the queue, restart the computer and try printing again after the computer has restarted.

5.

Check the print queue again to make sure it is clear, and then try to print again.

If the print queue is not clear, or if it is clear but jobs are still failing to print, proceed to the next solution.

Cause: The print queue needed to be manually cleared.

If this did not solve the issue, try the next solution.

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Solution 7: Stop and restart the print spooler

Solution: Restart the print spooler.

To stop and restart the print spooler

1.

On the Windows taskbar, click Start, and then click Control Panel.

2.

Double-click Administrative Tools, and then double-click Services.

3.

Scroll down the list and click Print Spooler, and then click Stop to stop the service.

4.

Click Start to restart the service, and then click OK.

5.

Restart the computer and try printing again after the computer has restarted.

Cause: The print spooler needed to be restarted.

If this did not solve the issue, try the next solution.

Solution 8: Verify whether the software application has a problem

Solution: Verify whether the software application is the problem.

To verify the software application

1.

Close the software application and reopen it.

2.

Try to print again from the software application.

NOTE: The printer might not support printing from a DOS application.

Determine if the software application is Windows-based or DOS-based by checking the system requirements of the application.

3.

Try printing from Notepad to see if the issue is the software application or the driver.

To print from Notepad

a. On the Windows taskbar, click Start, and then click Programs or All

Programs.

b. Click Accessories, and then click Notepad.

c. Type a few characters of text into Notepad.

d. Click File, and then click Print.

4.

If printing is successful from Notepad but not the software application, contact the manufacturer of that application for support.

Cause: The software application failed or could not interface with the print driver .

170 Troubleshooting

Product might not be correctly installed

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Reset the product

Solution 2: Check the power cord and USB cable

Solution 3: Restart the computer

Solution 4: Uninstall and reinstall the product

Solution 5: Uninstall and reinstall the HP Photosmart Software

Solution 1: Reset the product

Solution: Turn off the product and reset it by disconnecting the power cord. Wait

60 seconds, and then plug in the power cord. Turn on the product.

Cause: The product had to be reset.

If this did not solve the issue, try the next solution.

Solution 2: Check the power cord and USB cable

Solution: Make sure that the power cord and USB cable are properly attached and plugged in. Also, make sure that the product is turned on.

To check the power supply

1.

Make sure the power cord is firmly connected to both the product and the power adaptor. Plug the power cord into a power outlet, surge protector, or power strip.

1 Power connection

2 Power cord and adaptor

3 Power outlet

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2.

Make sure the product is turned on.

3.

If the product is not receiving electrical power, connect it to another power outlet.

4.

Turn off the product and reset it by disconnecting the power cord.

5.

Wait 5 seconds, and plug in the power cord.

6.

Turn on the product.

7.

Try to scan again.

To check the USB connection

1.

Verify that the USB cable is securely plugged into the USB port on the back of the product.

2.

Make sure the other end of the USB cable is plugged into a USB port on your computer.

3.

Try to scan again.

If the scan fails, continue to the next step.

4.

Do one of the following, depending upon how the product is connected to the computer:

• If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub. If that does not work, try turning off the hub and then turning it on again. Finally, try disconnecting the cable from the hub and connecting it directly to the computer.

• If the USB cable is connected to a docking station for a laptop, disconnect the cable from the docking station and connect it directly to the computer.

• If the USB cable is directly connected to the computer, try plugging it into another USB port on the computer.

5.

If there are other USB devices connected to the computer, disconnect the other devices, except for the keyboard and the mouse.

172 Troubleshooting

6.

Check the USB cable to make sure it is functioning properly.

NOTE: If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.

7.

If another USB cable is available, try using that one instead.

8.

Restart the computer.

9.

After the computer restarts, try to scan again.

Cause: The power cord or USB cable was not attached properly.

If this did not solve the issue, try the next solution.

Solution 3: Restart the computer

Solution: Restart the computer.

Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer.

If this did not solve the issue, try the next solution.

Solution 4: Uninstall and reinstall the product

Solution: Uninstall the product from the Printers and Faxes control panel and then reinstall it.

To uninstall and reinstall the product

1.

Disconnect the USB cable between the product and the computer.

2.

On the Windows taskbar, click Start, Printers and Faxes.

3.

Right-click the product and select Delete.

4.

Wait several seconds, and then reconnect the product to the computer with the

USB cable.

5.

Follow any onscreen prompts to reinstall the product.

Cause: There might have been a problem when you originally installed the product.

If this did not solve the issue, try the next solution.

Solution 5: Uninstall and reinstall the HP Photosmart Software

Solution: Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product.

To uninstall and reinstall the software

1.

On the Windows taskbar, click Start, Settings, Control Panel.

2.

Double-click Add/Remove Programs.

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3.

Remove all the items that are related to the HP scanning software.

A message appears on the computer to restart after removing some programs from the Add/Remove Programs list.

4.

Select Click here to restart later.

5.

Disconnect the product from your computer and then restart your computer.

NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software.

6.

Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it.

7.

Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product.

8.

If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present.

CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.

• HP Imaging device functions

• HP Document Viewer

• HP Photosmart Essential

• HP Image Zone

• HP Photo and imaging gallery

• HP Photosmart, Officejet, Deskjet, (with product name and software version number)

• HP Software update

• HP Share to web

• HP Solution Center

• HP Director

• HP Memories Disk Greeting Card Creator 32

Cause: There might have been a problem when you originally installed the

HP Photosmart Software.

Product was not found

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Reset the product

Solution 2: Check the power cord and USB cable

Solution 3: Restart the computer

174 Troubleshooting

Solution 4: Uninstall and reinstall the product

Solution 5: Uninstall and reinstall the HP Photosmart Software

Solution 1: Reset the product

Solution: Turn off the product and reset it by disconnecting the power cord. Wait

60 seconds, and then plug in the power cord. Turn on the product.

Cause: You needed to reset the product.

If this did not solve the issue, try the next solution.

Solution 2: Check the power cord and USB cable

Solution: Make sure that the power cord and USB cable are properly attached and plugged in. Also, make sure that the product is turned on.

To check the power supply

1.

Make sure the power cord is firmly connected to both the product and the power adaptor. Plug the power cord into a power outlet, surge protector, or power strip.

1 Power connection

2 Power cord and adaptor

3 Power outlet

2.

Make sure the product is turned on.

3.

If the product is not receiving electrical power, connect it to another power outlet.

4.

Turn off the product and reset it by disconnecting the power cord.

5.

Wait 5 seconds, and plug in the power cord.

6.

Turn on the product.

7.

Try to scan again.

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To check the USB connection

1.

Verify that the USB cable is securely plugged into the USB port on the back of the product.

2.

Make sure the other end of the USB cable is plugged into a USB port on your computer.

3.

Try to scan again.

If the scan fails, continue to the next step.

4.

Do one of the following, depending upon how the product is connected to the computer:

• If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub. If that does not work, try turning off the hub and then turning it on again. Finally, try disconnecting the cable from the hub and connecting it directly to the computer.

• If the USB cable is connected to a docking station for a laptop, disconnect the cable from the docking station and connect it directly to the computer.

• If the USB cable is directly connected to the computer, try plugging it into another USB port on the computer.

5.

If there are other USB devices connected to the computer, disconnect the other devices, except for the keyboard and the mouse.

6.

Check the USB cable to make sure it is functioning properly.

NOTE: If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.

7.

If another USB cable is available, try using that one instead.

8.

Restart the computer.

9.

After the computer restarts, try to scan again.

Cause: The power cord or USB cable was not attached properly.

If this did not solve the issue, try the next solution.

176 Troubleshooting

Solution 3: Restart the computer

Solution: Restart the computer.

Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer.

If this did not solve the issue, try the next solution.

Solution 4: Uninstall and reinstall the product

Solution: Uninstall the product from the Printers and Faxes control panel and then reinstall it.

To uninstall and reinstall the product

1.

Disconnect the USB cable between the product and the computer.

2.

On the Windows taskbar, click Start, Printers and Faxes.

3.

Right-click the product and select Delete.

4.

Wait several seconds, and then reconnect the product to the computer with the

USB cable.

5.

Follow any onscreen prompts to reinstall the product.

Cause: There might have been a problem when you originally installed the product.

If this did not solve the issue, try the next solution.

Solution 5: Uninstall and reinstall the HP Photosmart Software

Solution: Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product.

To uninstall and reinstall the software

1.

On the Windows taskbar, click Start, Settings, Control Panel.

2.

Double-click Add/Remove Programs.

3.

Remove all the items that are related to the HP scanning software.

A message appears on the computer to restart after removing some programs from the Add/Remove Programs list.

4.

Select Click here to restart later.

5.

Disconnect the product from your computer and then restart your computer.

NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software.

6.

Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it.

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7.

Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product.

8.

If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present.

CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.

• HP Imaging device functions

• HP Document Viewer

• HP Photosmart Essential

• HP Image Zone

• HP Photo and imaging gallery

• HP Photosmart, Officejet, Deskjet, (with product name and software version number)

• HP Software update

• HP Share to web

• HP Solution Center

• HP Director

• HP Memories Disk Greeting Card Creator 32

Cause: There might have been a problem when you originally installed the

HP Photosmart Software.

Product could not find available scan destinations

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Restart the computer

Solution 2: Uninstall and reinstall the HP Photosmart Software

Solution 1: Restart the computer

Solution: Restart the computer.

Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer.

If this did not solve the issue, try the next solution.

Solution 2: Uninstall and reinstall the HP Photosmart Software

Solution: Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product.

To uninstall and reinstall the software

1.

On the Windows taskbar, click Start, Settings, Control Panel.

2.

Double-click Add/Remove Programs.

178 Troubleshooting

3.

Remove all the items that are related to the HP scanning software.

A message appears on the computer to restart after removing some programs from the Add/Remove Programs list.

4.

Select Click here to restart later.

5.

Disconnect the product from your computer and then restart your computer.

NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software.

6.

Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it.

7.

Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product.

8.

If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present.

CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.

• HP Imaging device functions

• HP Document Viewer

• HP Photosmart Essential

• HP Image Zone

• HP Photo and imaging gallery

• HP Photosmart, Officejet, Deskjet, (with product name and software version number)

• HP Software update

• HP Share to web

• HP Solution Center

• HP Director

• HP Memories Disk Greeting Card Creator 32

Cause: There might have been a problem when you originally installed the

HP Photosmart Software.

Required software component was not found or was incorrectly installed

Solution: Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product.

To uninstall and reinstall the software

1.

On the Windows taskbar, click Start, Settings, Control Panel.

2.

Double-click Add/Remove Programs.

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3.

Remove all the items that are related to the HP scanning software.

A message appears on the computer to restart after removing some programs from the Add/Remove Programs list.

4.

Select Click here to restart later.

5.

Disconnect the product from your computer and then restart your computer.

NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software.

6.

Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it.

7.

Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product.

8.

If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present.

CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.

• HP Imaging device functions

• HP Document Viewer

• HP Photosmart Essential

• HP Image Zone

• HP Photo and imaging gallery

• HP Photosmart, Officejet, Deskjet, (with product name and software version number)

• HP Software update

• HP Share to web

• HP Solution Center

• HP Director

• HP Memories Disk Greeting Card Creator 32

Cause: There might have been a problem when you originally installed the

HP Photosmart Software.

Error occurred while communicating with the product

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Reset the product

Solution 2: Check the power cord and USB cable

Solution 3: Restart the computer

Solution 4: Uninstall and reinstall the product

180 Troubleshooting

Solution 5: Uninstall and reinstall the HP Photosmart Software

Solution 6: Contact HP support for service

Solution 1: Reset the product

Solution: Turn off the product and reset it by disconnecting the power cord. Wait

60 seconds, and then plug in the power cord. Turn on the product.

Cause: You needed to reset the product.

If this did not solve the issue, try the next solution.

Solution 2: Check the power cord and USB cable

Solution: Make sure that the power cord and USB cable are properly attached and plugged in. Also, make sure that the product is turned on.

To check the power supply

1.

Make sure the power cord is firmly connected to both the product and the power adaptor. Plug the power cord into a power outlet, surge protector, or power strip.

1 Power connection

2 Power cord and adaptor

3 Power outlet

2.

Make sure the product is turned on.

3.

If the product is not receiving electrical power, connect it to another power outlet.

4.

Turn off the product and reset it by disconnecting the power cord.

5.

Wait 5 seconds, and plug in the power cord.

6.

Turn on the product.

7.

Try to scan again.

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To check the USB connection

1.

Verify that the USB cable is securely plugged into the USB port on the back of the product.

2.

Make sure the other end of the USB cable is plugged into a USB port on your computer.

3.

Try to scan again.

If the scan fails, continue to the next step.

4.

Do one of the following, depending upon how the product is connected to the computer:

• If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub. If that does not work, try turning off the hub and then turning it on again. Finally, try disconnecting the cable from the hub and connecting it directly to the computer.

• If the USB cable is connected to a docking station for a laptop, disconnect the cable from the docking station and connect it directly to the computer.

• If the USB cable is directly connected to the computer, try plugging it into another USB port on the computer.

5.

If there are other USB devices connected to the computer, disconnect the other devices, except for the keyboard and the mouse.

6.

Check the USB cable to make sure it is functioning properly.

NOTE: If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.

7.

If another USB cable is available, try using that one instead.

8.

Restart the computer.

9.

After the computer restarts, try to scan again.

Cause: The power cord or USB cable was not attached properly.

If this did not solve the issue, try the next solution.

182 Troubleshooting

Solution 3: Restart the computer

Solution: Restart the computer.

Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer.

If this did not solve the issue, try the next solution.

Solution 4: Uninstall and reinstall the product

Solution: Uninstall the product from the Printers and Faxes control panel and then reinstall it.

To uninstall and reinstall the product

1.

Disconnect the USB cable between the product and the computer.

2.

On the Windows taskbar, click Start, Printers and Faxes.

3.

Right-click the product and select Delete.

4.

Wait several seconds, and then reconnect the product to the computer with the

USB cable.

5.

Follow any onscreen prompts to reinstall the product.

Cause: There might have been a problem when you originally installed the product.

If this did not solve the issue, try the next solution.

Solution 5: Uninstall and reinstall the HP Photosmart Software

Solution: Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product.

To uninstall and reinstall the software

1.

On the Windows taskbar, click Start, Settings, Control Panel.

2.

Double-click Add/Remove Programs.

3.

Remove all the items that are related to the HP scanning software.

A message appears on the computer to restart after removing some programs from the Add/Remove Programs list.

4.

Select Click here to restart later.

5.

Disconnect the product from your computer and then restart your computer.

NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software.

6.

Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it.

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7.

Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product.

8.

If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present.

CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.

• HP Imaging device functions

• HP Document Viewer

• HP Photosmart Essential

• HP Image Zone

• HP Photo and imaging gallery

• HP Photosmart, Officejet, Deskjet, (with product name and software version number)

• HP Software update

• HP Share to web

• HP Solution Center

• HP Director

• HP Memories Disk Greeting Card Creator 32

Cause: There might have been a problem when you originally installed the

HP Photosmart Software.

If this did not solve the issue, try the next solution.

Solution 6: Contact HP support for service

Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service.

Go to: www.hp.com/support .

If prompted, choose your country/region, and then click Contact HP for technical support.

Cause: You might need assistance to enable the product or software to function properly.

Missing HP Photosmart Software

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Install the HP Photosmart Software

Solution 2: Turn on the product

Solution 3: Turn on the computer

Solution 4: Check the connection from the product to your computer

184 Troubleshooting

Solution 1: Install the HP Photosmart Software

Solution: Install the HP Photosmart Software that came with the product. If it is installed, restart your computer.

To install the HP Photosmart Software

1.

Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

2.

When prompted, click Install More Software to install the HP Photosmart

Software.

3.

Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product.

Cause: The HP Photosmart Software was not installed.

If this did not solve the issue, try the next solution.

Solution 2: Turn on the product

Solution: Turn on the product.

Cause: The product was turned off.

If this did not solve the issue, try the next solution.

Solution 3: Turn on the computer

Solution: Turn on the computer

Cause: The computer was turned off.

If this did not solve the issue, try the next solution.

Solution 4: Check the connection from the product to your computer

Solution: Check the connection from the product to your computer. Verify that the

USB cable is securely plugged into the USB port on the back of the product. Make

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Chapter 13 sure the other end of the USB cable is plugged into a USB port on your computer.

After the cable is connected properly, turn off the product and then on again.

For more information on setting up the product and connecting it to your computer, see the Setup Guide that came with the product.

Cause: The product was not properly connected to the computer.

File messages

The following is a list of file-related error messages:

Error reading or writing the file

Unreadable files. NN files could not be read

Photos not found

File not found

File format not supported

Invalid file name

Supported file types for the product

File corrupted

Error reading or writing the file

Solution: Check to see if you have the right folder and file name.

Cause: The product software could not open or save the file.

Unreadable files. NN files could not be read

Solution: Reinsert the memory card in the product. If this does not work, retake the photos with your digital camera. If you already transferred the files to your computer, try printing those files by using the HP Photosmart Software. The copies might not be damaged.

Cause: Some of the files on the inserted memory card were damaged.

186 Troubleshooting

Photos not found

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Reinsert the memory card

Solution 2: Print photos from the computer

Solution 1: Reinsert the memory card

Solution: Reinsert the memory card. If this does not work, retake the photos with your digital camera. If you already transferred the files to your computer, try printing those files by using the HP Photosmart Software. The copies might not be damaged.

Cause: Some of the files on the inserted memory card were damaged.

If this did not solve the issue, try the next solution.

Solution 2: Print photos from the computer

Solution: Take some photos with your digital camera, or if you previously saved photos on your computer, you can print them using the HP Photosmart Software.

Cause: No photos were found on the memory card.

File not found

Solution: Close some applications and try the task again.

Cause: There was not enough available memory on your computer to create a print preview file.

File format not supported

Solution: Open the file in another application, and save it in a format that the HP software recognizes.

Cause: The HP software did not recognize or support the file format of the image you are trying to open or save. If the file extension indicates it is a supported file type, the file might be corrupted.

Invalid file name

Solution: Make sure that you are not using any invalid symbols in the file name.

Cause: The file name you entered was invalid.

Supported file types for the product

The product software only recognizes JPG and TIF images.

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File corrupted

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Reinsert the memory card in the product

Solution 2: Reformat the memory card in your digital camera.

Solution 1: Reinsert the memory card in the product

Solution: Reinsert the memory card in the product. If this does not work, retake the photos with your digital camera. If you already transferred the files to your computer, try printing those files by using the HP Photosmart Software. The copies might not be damaged.

Cause: Some of the files on the inserted memory card were damaged.

If this did not solve the issue, try the next solution.

Solution 2: Reformat the memory card in your digital camera.

Solution: Check the computer screen for an error message telling you that the images on the memory card are corrupted.

If the file system on the card is corrupt, reformat the memory card in your digital camera.

CAUTION: Reformatting the memory card will delete any photos stored on the card. If you have previously transferred the photos from your memory card to a computer, try printing the photos from the computer. Otherwise, you will need to retake any photos you might have lost.

Cause: The memory card file system was corrupted.

General user messages

The following is a list of messages related to common user errors:

Cannot crop

Borderless printing error

Memory card error

Disconnected

Out of disk space

Card access error

Use only one card at a time

Card is inserted incorrectly

Card is damaged

Card is not fully inserted

188 Troubleshooting

Cannot crop

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Close some applications or restart your computer

Solution 2: Empty the Recycle Bin on your desktop

Solution 1: Close some applications or restart your computer

Solution: Close all unnecessary applications. This includes applications that run in the background, such as screensavers and virus checkers. (If you turn off your virus checker, remember to turn it back on after you finish.) Try restarting your computer to clear the memory. You might need to purchase more RAM. Refer to the documentation that came with your computer.

Cause: The computer did not have enough memory.

If this did not solve the issue, try the next solution.

Solution 2: Empty the Recycle Bin on your desktop

Solution: Empty the Recycle Bin on your desktop. You might also need to remove files from the hard disk; for example, delete temporary files.

Cause: For scanning, there must be at least 50 MB of space available on your computer's hard disk.

Borderless printing error

Solution: Borderless printing cannot occur with only the black print cartridge installed. Install the tri-color print cartridge.

For more information, see:

“Replace the print cartridges” on page 71

Cause: The product was in ink-backup mode with only the black print cartridge installed, and a borderless print job was initiated.

Memory card error

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Remove all but one memory card

Solution 2: Push the memory card all the way forward

Solution 1: Remove all but one memory card

Solution: Remove all but one memory card. The product reads the remaining memory card and displays the first photo stored on the memory card.

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Cause: There were two or more memory cards inserted into the product at the same time.

If this did not solve the issue, try the next solution.

Solution 2: Push the memory card all the way forward

Solution: Remove the memory card and reinsert it in the memory card slot until it stops.

Cause: You had not fully inserted the memory card.

Disconnected

Solution: Make sure your computer is turned on and is connected to the product.

Also make sure you installed the software that came with the product.

For more information, see:

Cause: Several situations caused this error message to appear.

• Your computer was not turned on.

• Your computer was not connected to the product.

• The software that came with the product was not installed correctly.

• The software that came with the product was installed, but it was not running.

Out of disk space

Solution: Close some applications and try the task again.

Cause: There was not enough available memory on your computer to perform the task.

Card access error

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Remove all but one memory card

Solution 2: Push the memory card all the way forward

Solution 1: Remove all but one memory card

Solution: Remove all but one memory card. The product reads the remaining memory card and displays the first photo stored on the memory card.

Cause: There were two or more memory cards inserted into the product at the same time.

If this did not solve the issue, try the next solution.

190 Troubleshooting

Solution 2: Push the memory card all the way forward

Solution: Remove the memory card and reinsert it in the memory card slot until it stops.

Cause: You had not fully inserted the memory card.

Use only one card at a time

Solution: You can insert only one memory card at a time.

If more than one memory card is inserted, the green Photo light (near the memory card slots) will blink rapidly, and an error message will appear on the computer screen.

Remove the additional memory card to resolve the problem.

Cause: Multiple memory cards were inserted in the product.

Card is inserted incorrectly

Solution: Turn the memory card so that the label faces up and the contacts are facing the product, and then push the card forward into the appropriate slot until the

Photo light turns on.

If the memory card is not inserted properly, the product will not respond and the green

Photo light (near the memory card slots) will blink rapidly.

After the memory card has been inserted properly, the Photo light will blink green for a few seconds, and then remain lit.

Cause: The card was inserted backwards or upside down.

Card is damaged

Solution: Reformat your memory card in your camera or format your memory card in a Windows XP computer by selecting the FAT format. For more information, see the documentation that came with your digital camera.

CAUTION: Reformatting the memory card will delete any photos stored on the card. If you have previously transferred the photos from your memory card to a computer, try printing the photos from the computer. Otherwise, you will need to retake any photos you might have lost.

Cause: You formatted the card on a Windows XP computer. By default, Windows

XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32 format. Digital cameras and other devices use the FAT (FAT16 or FAT12) format and cannot recognize a FAT32 formatted card.

Card is not fully inserted

Solution: Make sure you fully insert the memory card into the appropriate slot on the product.

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If the memory card is not inserted properly, the product will not respond and the green

Photo light (near the memory card slots) will blink rapidly.

After the memory card has been inserted properly, the Photo light will blink green for a few seconds, and then remain lit.

Cause: The memory card was not fully inserted.

Paper messages

The following is a list of paper-related error messages:

Paper upside down

Paper orientation error

Cannot load paper from input tray

Ink is drying

Out of paper

Paper jam or misfeed

Paper mismatch

Wrong paper width

Paper upside down

Solution: Load paper in the input tray print side down.

Cause: Paper in the input tray was upside down.

Paper orientation error

Solution: Insert paper into the input tray with the short edge forward and the print side down. Slide the paper forward until it stops.

Cause: Paper in the input tray was in landscape orientation.

Cannot load paper from input tray

Solution: If the product is out of paper or there are only a few sheets remaining, load more paper in the input tray. If there is paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray.

Press OK on the control panel to continue your print job.

Cause: There was not enough paper in the input tray.

Ink is drying

Solution: Leave the sheet in the output tray until the message disappears. If it is necessary to remove the printed sheet before the message disappears, carefully hold the printed sheet on the underside or the edges, and place it on a flat surface to dry.

Cause: Transparencies and some other media require a drying time that is longer than normal.

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Out of paper

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Replace the rear door

Solution 2: Make sure the paper is loaded correctly

Solution 3: Check the print settings

Solution 4: Clean the paper feed rollers with the HP Paper Feed Cleaning Kit

Solution 5: Clean the rollers

Solution 6: Contact HP support for service

Solution 1: Replace the rear door

Solution: If you removed the rear door to clear a paper jam, replace it. Gently push the door forward until it snaps into place.

Cause: The rear door was removed from the product.

If this did not solve the issue, try the next solution.

Solution 2: Make sure the paper is loaded correctly

Solution: Make sure that the paper is loaded correctly in the input tray.

For more information, see:

“Load paper” on page 20

Cause: The paper was not loaded correctly.

If this did not solve the issue, try the next solution.

Solution 3: Check the print settings

Solution: Check the print settings.

• Check the paper type setting to make sure it matches the type of paper loaded in the input tray.

• Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.

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For more information, see:

“Set the paper type for printing” on page 31

“Change the print speed or quality” on page 32

“Print using Maximum dpi” on page 39

“Change copy speed or quality” on page 57

Cause: The paper type or print quality settings were set incorrectly.

If this did not solve the issue, try the next solution.

Solution 4: Clean the paper feed rollers with the HP Paper Feed Cleaning Kit

Solution: Some inkjet products require a special kit, called the HP Paper Feed

Cleaning Kit, to clean the paper feed rollers and resolve this issue. To see if this affects your product, go to: www.hp.com/support .

Search for "HP Paper Feed Cleaning Kit" for more information about this kit and to check whether it is required for your product.

Cause: The paper feed rollers were dirty and needed to be cleaned with the HP

Paper Feed Cleaning Kit.

If this did not solve the issue, try the next solution.

Solution 5: Clean the rollers

Solution: Clean the rollers.

Make sure you have the following materials available:

• Lint-free cloth, or any soft material that will not come apart or leave fibers.

• Distilled, filtered, or bottled water.

To clean the rollers

1.

Turn off the product and remove the power cord.

2.

Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product.

3.

Dip the lint-free cloth into the purified or distilled water, and squeeze any excess water from it.

4.

Clean the rubber rollers to remove any dust or dirt buildup.

5.

Replace the rear door. Gently push the door forward until it snaps into place.

194 Troubleshooting

6.

Plug the power cord back in, and turn on the product.

7.

Try to print again.

Cause: The rollers were dirty and needed to be cleaned.

If this did not solve the issue, try the next solution.

Solution 6: Contact HP support for service

Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service.

Go to: www.hp.com/support .

If prompted, choose your country/region, and then click Contact HP for technical support.

Cause: You might need assistance to enable the product or software to function properly.

Paper jam or misfeed

Solution: In case of a paper jam, check the rear door. You might need to clear the paper jam from the rear door.

To clear a paper jam from the rear door

1.

Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product.

2.

Gently pull the paper out of the rollers.

CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the product. If you do not remove all the pieces of paper from the product, more paper jams are likely to occur.

3.

Replace the rear door. Gently push the door forward until it snaps into place.

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4.

Press OK on the control panel to continue the current job.

Cause: Paper had jammed in the product.

Paper mismatch

Solution: Change the print setting or load the appropriate paper in the input tray.

• Do not use paper that is too thin, that has a slick texture, or that stretches easily.

It can feed incorrectly through the paper path, causing paper jams.

• Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag.

• Always hold photo paper by the edges. Fingerprints on photo paper can reduce print quality.

• Do not use paper that is heavily textured. It can cause graphics or text to print improperly.

• Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.

• Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity.

For more information, see:

“Set the paper type for printing” on page 31

“Set the paper size” on page 30

Cause: The print setting for the print job did not match the paper type or size loaded in the product.

Wrong paper width

Solution: Change the print setting or load the appropriate paper in the input tray.

For more information, see:

“Set the paper type for printing” on page 31

Cause: The print setting chosen for the print job did not match the paper loaded in the product.

Power and connection messages

The following is a list of power- and connection-related error messages:

Product not found

Communication test failed

Improper shutdown

Two-way communication lost

196 Troubleshooting

Product not found

Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below.

Cause: The USB cable was not plugged in properly.

Communication test failed

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Turn on the product

Solution 2: Connect the product to the computer

Solution 1: Turn on the product

Solution: Look at the display on the product. If the display is blank and the On button is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product.

Cause: The product was turned off.

If this did not solve the issue, try the next solution.

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Solution 2: Connect the product to the computer

Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below.

Cause: The product was not connected to the computer.

Improper shutdown

Solution: Press the On button to turn the product on and off.

Cause: The last time the product was used, it was not turned off properly. The product can be damaged if it is turned off by turning off the switch on a power strip or by using a wall switch.

Two-way communication lost

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Turn on the product

Solution 2: Connect the product to the computer

Solution 1: Turn on the product

Solution: Look at the display on the product. If the display is blank and the On button is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product.

Cause: The product was turned off.

If this did not solve the issue, try the next solution.

198 Troubleshooting

Solution 2: Connect the product to the computer

Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below.

Cause: The product was not connected to the computer.

Print cartridge messages

The following is a list of print cartridge error messages:

Low on ink

Carriage stall

Need alignment or alignment failed

Print cartridges incorrectly installed

Non-HP cartridges installed

Print cartridge is missing, incorrectly installed, or not intended for your product

Printing in ink-backup mode

Print cartridges missing or not detected

Incompatible print cartridges

Print cartridge is not intended for use in this product

Print cartridges in wrong slot

Print cartridge problem

Previously used genuine HP cartridge installed

Original HP ink has been depleted

General printer error

Low on ink

Solution: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable.

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If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another product, the ink level indicator may be inaccurate or unavailable.

For HP product return and recycling information, visit us at: www.hp.com/recycle .

Cause: The indicated print cartridges were estimated to be low on ink and might need to be replaced soon.

Carriage stall

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Clear the paper jam from the rear door

Solution 2: Clear the paper jam from the front

Solution 3: Make sure the print carriage can move freely

Solution 4: Verify that the product is properly connected to a power source

Solution 5: Print a self-test report

Solution 6: Reset the product

Solution 7: Contact HP support for service

Solution 1: Clear the paper jam from the rear door

Solution: Clear the paper jam from the rear door.

For more information, see:

“Clear paper jams” on page 98

Cause: The product had a paper jam.

If this did not solve the issue, try the next solution.

Solution 2: Clear the paper jam from the front

Solution: Turn off the product and open the print cartridge door to access the print carriage area. Gently remove any paper that is stuck between the rollers, and then turn on the product again.

If this did not solve the issue, try the next solution.

Cause: Paper was stuck in the front rollers.

200 Troubleshooting

If this did not solve the issue, try the next solution.

Solution 3: Make sure the print carriage can move freely

Solution: Unplug the power cable if it is not already unplugged. Check to see if the print cartridge carriage will move freely from one side of the printer to the other. Do not try to force it to move if it is hung up on something.

CAUTION: Be careful not to force the print cartridge carriage. If the carriage is stuck, forcing it to move will damage the printer.

Cause: The print carriage had stalled.

If this did not solve the issue, try the next solution.

Solution 4: Verify that the product is properly connected to a power source

Solution: Verify that the product is properly connected to a suitable power source.

To verify the product is connected to a suitable power source

1.

Make sure that you are using the power cord provided with the product.

2.

If the product is connected to a computer, make sure the computer has a grounded (three-prong) power plug.

3.

Make sure the power cord is firmly connected to both the product and the power adaptor.

4.

Plug the power cord directly into a power outlet.

1 Power connection

2 Power cord and adaptor

3 Power outlet

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5.

Try to print from your computer.

If the product prints when plugged directly into a power outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor might not be allowing sufficient voltage to reach the product.

6.

If the product cannot print and the print carriage is still stalled, contact HP support for service.

Go to: www.hp.com/support .

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: There might not be sufficient voltage for the product.

If this did not solve the issue, try the next solution.

Solution 5: Print a self-test report

Solution: Print a self-test report to see if the product can print.

If the product can print a self-test report and can print from the computer (if applicable), then there is no need to follow the remaining solutions, as the error message might be false.

For more information, see:

“Print a self-test report” on page 69

Cause: The error was false.

If this did not solve the issue, try the next solution.

Solution 6: Reset the product

Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product.

To reset the product

1.

Remove all paper loaded in the input tray.

2.

Make sure that the product is turned on and remove the USB cable from the back of the product.

3.

Open the print cartridge door.

The print carriage should move to the far right side of the product.

202 Troubleshooting

4.

Remove the print cartridges and keep them aside carefully.

5.

Close the print cartridge door.

6.

Disconnect the power cord from the product and wait for 60 seconds.

7.

Reconnect the power cord to the product.

8.

Turn on the product by pressing the On button.

9.

Open the print cartridge door.

The print carriage should move to the far right side of the product.

10.

Reinsert the print cartridges in the appropriate slots.

11.

Close the print cartridge door.

12.

Load paper in the input tray.

13.

If prompted, print a cartridge calibration page, and then scan it.

Cause: The product experienced an error and had to be reset.

If this did not solve the issue, try the next solution.

Solution 7: Contact HP support for service

Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service.

Go to: www.hp.com/support .

If prompted, choose your country/region, and then click Contact HP for technical support.

Cause: You might need assistance to enable the product or software to function properly.

Need alignment or alignment failed

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Incorrect type of paper is loaded in the input tray

Solution 2: Make sure the protective tape is removed from the print cartridges

Solution 3: Check if print cartridges are fully inserted

Solution 4: Align newly installed print cartridges

Solution 5: Print cartridge might be defective

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Solution 1: Incorrect type of paper is loaded in the input tray

Solution: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment fails. Load unused plain white letter or A4 paper into the input tray, and then try the alignment again. If the alignment fails again, you might have a defective print cartridge.

To find support and warranty information, go to the HP Web site at www.hp.com/ support . If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: Incorrect type of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 2: Make sure the protective tape is removed from the print cartridges

Solution: Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles. If the tape is still covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts.

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

Remove and then reinsert the print cartridges. Verify that they are fully inserted and locked in place.

Cause: Protective tape was covering the print cartridges.

If this did not solve the issue, try the next solution.

204 Troubleshooting

Solution 3: Check if print cartridges are fully inserted

Solution: Remove and then reinsert the print cartridges. Verify that they are fully inserted and locked in place.

Cause: The contacts on the print cartridge were not touching the contacts in the print carriage.

If this did not solve the issue, try the next solution.

Solution 4: Align newly installed print cartridges

Solution: You must align the print cartridges to ensure excellent print quality.

If the alignment error persists and you cannot clear it, your print cartridge might be defective. Check to see if your print cartridge is still under warranty and end of warranty date has not been reached.

• If the end of warranty date has been reached, purchase a new print cartridge.

• If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support . If prompted, choose your country/region, and then click

Contact HP for information on calling for technical support.

For more information, see:

“Align the print cartridges” on page 78

“Print cartridge warranty information” on page 221

“Shop for ink supplies” on page 85

Cause: You installed new print cartridges that needed alignment.

If this did not solve the issue, try the next solution.

Solution 5: Print cartridge might be defective

Solution: Contact HP support for service.

Go to: www.hp.com/support .

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The print cartridge was defective.

Print cartridges incorrectly installed

Solution: Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place.

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Also, make sure the print cartridges are installed into the correct slots.

To make sure the print cartridges are installed correctly

1.

Make sure the product is turned on.

CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing.

You might damage the product if the print cartridges are not docked safely when you try to remove them.

2.

Open the print cartridge door.

The print carriage moves to the far right side of the product.

3.

Check to make sure you are using the correct print cartridges for your product.

For a list of compatible print cartridges, see the printed documentation that came with the product.

4.

Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. Check for possible damage to the coppercolored contacts or ink nozzles.

Make sure the clear plastic tape has been removed. If it is still covering the ink nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure you do not remove the copper colored tape containing the electrical contacts.

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

206 Troubleshooting

5.

Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket.

6.

Repeat steps 1 and 2 for the tri-color print cartridge on the left side.

Cause: The indicated print cartridges were installed incorrectly.

Non-HP cartridges installed

Solution: Follow the prompts on the display to continue, or replace the indicated print cartridges with genuine HP cartridges.

HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using of a non-HP supply will not be covered under warranty.

If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit

For more information, see:

“Replace the print cartridges” on page 71

Cause: The product detected that a non-HP print cartridge was installed.

Print cartridge is missing, incorrectly installed, or not intended for your product

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Insert the print cartridges

Solution 2: Remove the tape from the print cartridges

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Solution 3: Remove and reinsert the print cartridges

Solution 4: Contact HP support

Solution 1: Insert the print cartridges

Solution: One or both of the print cartridges is missing. Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. If the problem persists, clean the contacts of the print cartridges.

For more information, see:

“Clean the print cartridge contacts” on page 80

Cause: The print cartridge was missing.

If this did not solve the issue, try the next solution.

Solution 2: Remove the tape from the print cartridges

Solution: Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles. If the tape is still covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts.

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

Cause: Protective tape was covering the print cartridges.

If this did not solve the issue, try the next solution.

208 Troubleshooting

Solution 3: Remove and reinsert the print cartridges

Solution: One or both of the print cartridges are not installed or are installed incorrectly. Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. If the problem persists, clean the copper-colored contacts of the print cartridges.

For more information, see:

“Clean the print cartridges” on page 79

Cause: One or both of the print cartridges were not installed or were installed incorrectly.

If this did not solve the issue, try the next solution.

Solution 4: Contact HP support

Solution: Contact HP support for service.

Go to: www.hp.com/support .

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The print cartridge was defective or not intended for use in this product.

Printing in ink-backup mode

Solution: If you receive the ink-backup mode message and two print cartridges are installed in the product, verify that the protective piece of plastic tape has been removed from each print cartridge. When plastic tape covers the print cartridge contacts, the product cannot detect that the print cartridge is installed.

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

Cause: When the product detected that only one print cartridge is installed, inkbackup mode is initiated. This printing mode lets you print with a single print cartridge, but it slows the product and affects the quality of printouts.

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Print cartridges missing or not detected

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Reinsert the print cartridges

Solution 2: Clean the print cartridge contacts

Solution 3: Replace the print cartridge

Solution 1: Reinsert the print cartridges

Solution: Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place.

Also, make sure the print cartridges are installed into the correct slots.

To make sure the print cartridges are installed correctly

1.

Make sure the product is turned on.

CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing.

You might damage the product if the print cartridges are not docked safely when you try to remove them.

2.

Open the print cartridge door.

The print carriage moves to the far right side of the product.

3.

Check to make sure you are using the correct print cartridges for your product.

For a list of compatible print cartridges, see the printed documentation that came with the product.

210 Troubleshooting

4.

Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. Check for possible damage to the coppercolored contacts or ink nozzles.

Make sure the clear plastic tape has been removed. If it is still covering the ink nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure you do not remove the copper colored tape containing the electrical contacts.

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

5.

Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket.

6.

Repeat steps 1 and 2 for the tri-color print cartridge on the left side.

Cause: The indicated print cartridge were installed incorrectly.

If this did not solve the issue, try the next solution.

Solution 2: Clean the print cartridge contacts

Solution: Clean the print cartridge contacts.

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Make sure you have the following materials available:

• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers.

TIP: Coffee filters are lint-free and work well for cleaning print cartridges.

• Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges).

CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge contacts. These can damage the print cartridge or the product.

For more information, see:

“Clean the print cartridge contacts” on page 80

Cause: The print cartridge contacts needed to be cleaned.

If this did not solve the issue, try the next solution.

Solution 3: Replace the print cartridge

Solution: Replace the indicated print cartridge. You can also remove the indicated print cartridge and print using ink-backup mode.

NOTE: During ink-backup mode, the product can only print jobs from the computer. You cannot initiate a print job from the control panel (such as printing a photo from a memory card).

Check to see if your print cartridge is still under warranty and end of warranty date has not been reached.

• If the end of warranty date has been reached, purchase a new print cartridge.

• If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support . If prompted, choose your country/region, and then click

Contact HP for information on calling for technical support.

For more information, see:

“Print cartridge warranty information” on page 221

Cause: The print cartridge was damaged.

Incompatible print cartridges

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Check the print cartridge

Solution 2: Contact HP support for service

212 Troubleshooting

Solution 1: Check the print cartridge

Solution: Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product.

If you are using print cartridges that are not compatible with the product, replace the indicated print cartridges with print cartridges that are compatible.

If it appears that you are using the correct print cartridges, proceed to the next solution.

For more information, see:

“Replace the print cartridges” on page 71

Cause: The indicated print cartridges were not compatible with the product.

If this did not solve the issue, try the next solution.

Solution 2: Contact HP support for service

Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service.

Go to: www.hp.com/support .

If prompted, choose your country/region, and then click Contact HP for technical support.

Cause: The print cartridges were not intended for use in this product.

Print cartridge is not intended for use in this product

Solution: Contact HP support for service.

Go to: www.hp.com/support .

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The print cartridge was not intended for use in this product.

Print cartridges in wrong slot

Solution: Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place.

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Also, make sure the print cartridges are installed into the correct slots.

To make sure the print cartridges are installed correctly

1.

Make sure the product is turned on.

CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing.

You might damage the product if the print cartridges are not docked safely when you try to remove them.

2.

Open the print cartridge door.

The print carriage moves to the far right side of the product.

3.

Check to make sure you are using the correct print cartridges for your product.

For a list of compatible print cartridges, see the printed documentation that came with the product.

4.

Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. Check for possible damage to the coppercolored contacts or ink nozzles.

Make sure the clear plastic tape has been removed. If it is still covering the ink nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure you do not remove the copper colored tape containing the electrical contacts.

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

214 Troubleshooting

5.

Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket.

6.

Repeat steps 1 and 2 for the tri-color print cartridge on the left side.

NOTE: If the print cartridges are installed in the wrong slots and you cannot remove them from the product, contact HP support for service.

Go to: www.hp.com/support .

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The indicated print cartridges were installed incorrectly.

Print cartridge problem

The message might indicate which cartridge is causing the problem. If so, try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

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If the message does not indicate which cartridge is causing the problem, follow these steps to determine which cartridge is the problem cartridge. After you determine which cartridge is the problem cartridge, continue with the first solution.

To determine which print cartridge is having the problem

1.

Make sure the product is on.

CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them.

2.

Open the print cartridge door.

The print carriage moves to the far right side of the product.

3.

Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product.

4.

Remove the black print cartridge from the slot on the right.

Press down on the cartridge to release it, and then pull it toward you out of the slot.

1 Tri-color print cartridge

2 Black print cartridge

216 Troubleshooting

5.

Close the print cartridge door.

6.

Check to see if the error has been resolved.

• If the error has been resolved, then there is a problem with the black print cartridge.

• If the error has not been resolved, continue to the next step.

7.

Open the print cartridge door and reinsert the black print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the slot.

8.

Remove the tri-color print cartridge from the slot on the left.

Press down on the cartridge to release it, and then pull it toward you out of the slot.

9.

Close the print cartridge door.

10.

Check to see if the error has been resolved.

• If the error has been resolved, then there is a problem with the tri-color print cartridge.

• If the error has not been resolved, then there is a problem with both print cartridges.

11.

Open the print cartridge door and reinsert the tri-color print cartridge by sliding it forward into the slot on the left. Then push the print cartridge forward until it clicks into the slot.

12.

Close the print cartridge door.

Solution 1: Remove and reinsert the print cartridges

Solution 2: Clean the print cartridge contacts

Solution 3: Replace the print cartridge

Solution 1: Remove and reinsert the print cartridges

Solution: Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place.

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Also, make sure the print cartridges are installed into the correct slots.

To make sure the print cartridges are installed correctly

1.

Make sure the product is turned on.

CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing.

You might damage the product if the print cartridges are not docked safely when you try to remove them.

2.

Open the print cartridge door.

The print carriage moves to the far right side of the product.

3.

Check to make sure you are using the correct print cartridges for your product.

For a list of compatible print cartridges, see the printed documentation that came with the product.

4.

Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. Check for possible damage to the coppercolored contacts or ink nozzles.

Make sure the clear plastic tape has been removed. If it is still covering the ink nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure you do not remove the copper colored tape containing the electrical contacts.

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

218 Troubleshooting

5.

Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket.

6.

Repeat steps 1 and 2 for the tri-color print cartridge on the left side.

Cause: The indicated print cartridges were installed incorrectly.

If this did not solve the issue, try the next solution.

Solution 2: Clean the print cartridge contacts

Solution: Clean the print cartridge contacts on the print cartridges that are experiencing the problem.

Make sure you have the following materials available:

• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers.

TIP: Coffee filters are lint-free and work well for cleaning print cartridges.

• Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges).

CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge contacts. These can damage the print cartridge or the product.

For more information, see:

“Clean the print cartridge contacts” on page 80

Cause: The print cartridge contacts needed to be cleaned.

If this did not solve the issue, try the next solution.

Solution 3: Replace the print cartridge

Solution: Replace the print cartridges that are experiencing the problem. If only one of the print cartridges is experiencing the problem, you can also remove it and print using ink-backup mode.

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NOTE: During ink-backup mode, the product can only print jobs from the computer. You cannot initiate a print job from the control panel (such as printing a photo from a memory card).

Cause: One or both of the print cartridges were having a problem.

Previously used genuine HP cartridge installed

Solution: Check the print quality of the current print job. If it is satisfactory, follow the prompts on the display to continue.

HP recommends that you have an new print cartridge available, to avoid printing delays.

NOTE: Ink levels might not be available for the indicated print cartridges.

Cause: The genuine HP ink cartridge was previously used in some other product.

Original HP ink has been depleted

Solution: Follow the prompts on the display to continue, or replace the indicated print cartridges with genuine HP cartridges.

HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using of a non-HP supply will not be covered under warranty.

If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit

For more information, see:

“Replace the print cartridges” on page 71

Cause: The original HP ink in the indicated print cartridges had been depleted.

General printer error

Solution: Write down the error code provided in the message, and then contact HP support. Go to: www.hp.com/support

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: There was a problem with the product.

220 Troubleshooting

14 HP warranty and support

Hewlett-Packard provides Internet and phone support for the HP All-in-One.

This section contains the following topics:

Warranty

Print cartridge warranty information

Support process

Before you call HP customer support

HP support by phone

Additional warranty options

HP Quick Exchange Service (Japan)

HP Korea customer support

Prepare the product for shipment

Pack the HP All-in-One

Warranty

For more information about the warranty, see the printed documentation that came with the product.

Print cartridge warranty information

The HP cartridge warranty is applicable when the product is used in its designated HP printing device.

This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.

During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be found on the product as indicated:

For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the product.

Support process

If you have a problem, follow these steps:

1.

Check the documentation that came with the product.

2.

Visit the HP online support Web site at www.hp.com/support . HP online support is available to all HP customers. It is the fastest source for up-to-date product information and expert assistance and includes the following features:

• Fast access to qualified online support specialists

• Software and driver updates for the product

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• Valuable product and troubleshooting information for common problems

• Proactive product updates, support alerts, and HP newsgrams that are available when you register the product

3.

Call HP support. Support options and availability vary by product, country/region, and language.

Before you call HP customer support

Software programs from other companies might be included with the HP All-in-One. If you experience problems with any of those programs, you will receive the best technical assistance by calling the experts at that company.

NOTE: This information does not apply to customers in Japan. For information on service options in Japan, see

“HP Quick Exchange Service (Japan)” on page 224

.

If you need to contact HP support, do the following before you call:

1.

Make sure that:

a. The product is plugged in and turned on.

b. The specified print cartridges are installed correctly.

c. The recommended paper is properly loaded in the input tray.

2.

Reset the product:

a. Turn off the product by pressing the On button.

b. Unplug the power cord from the back of the product.

c. Plug the power cord back into the product.

d. Turn on the product by pressing the On button.

3.

To find support and warranty information, go to the HP Web site at www.hp.com/support . If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Check the HP Web site for updated information or troubleshooting tips for the product.

4.

If you are still experiencing problems and need to speak with an HP support representative, do the following:

a. Have the specific name of the product, as it appears on the control panel, available.

b. Print a self-test report.

c. Make a color copy to have available as a sample printout.

d. Be prepared to describe your problem in detail.

e. Have your serial number ready.

You can view the serial number by looking at the sticker on the rear side of the product. The serial number is the 10-character code in the upper left corner of the sticker.

5.

Call HP support. Be near the product when you call.

Related topics

“Print a self-test report” on page 69

HP support by phone

For a list of support phone numbers, see the printed documentation that came with the product.

This section contains the following topics:

Phone support period

Placing a call

After the phone support period

222 HP warranty and support

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including

Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support . Standard phone company charges apply.

Placing a call

Call HP support while you are in front of the computer and the product. Be prepared to provide the following information:

• Model number (located on the label on the front of the product)

• Serial number (located on the back or bottom of the product)

• Messages that appear when the situation occurs

• Answers to these questions:

◦ Has this situation happened before?

◦ Can you re-create it?

◦ Did you add any new hardware or software to your computer at about the time that this situation began?

◦ Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)?

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support . Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

Additional warranty options

Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/ support , select your country/region and language, then explore the services and warranty area for information about the extended service plans.

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HP Quick Exchange Service (Japan)

For instructions on how to pack your product for exchange, see

“Pack the HP All-in-One” on page 225 .

HP Korea customer support

224 HP warranty and support

Prepare the product for shipment

If after contacting HP support or returning to the point of purchase you are requested to send the product in for service, make sure you remove and keep the following items before returning your product:

• The print cartridges

• The power cord, USB cable, and any other cable connected to the HP All-in-One

• Any paper loaded in the input tray

• Any originals loaded in the HP All-in-One

To remove print cartridges before shipment

1.

Turn on the product and wait until the print carriage is idle and silent. If the product will not turn on, skip this step and go to step 2.

2.

Open the print cartridge door.

3.

Remove the print cartridges from their slots.

NOTE: If the product does not turn on, you can unplug the power cord and then manually slide the print carriage to the right to remove the print cartridges.

4.

Place the print cartridges in an airtight plastic container so they will not dry out, and put them aside. Do not send them with the product unless the HP customer support call agent instructs you to.

5.

Close the print cartridge door and wait a few minutes for the print carriage to move back to its home position (on the left side).

NOTE: Make sure the scanner is idle and has returned to its parked position before turning off the product.

6.

Press the On button to turn off the product.

Pack the HP All-in-One

Complete the following steps once you have removed the print cartridges, turned off the product, and unplugged it.

To pack the product

1.

If available, pack the product for shipment by using the original packing materials or the packaging materials that came with your exchange product.

Pack the HP All-in-One 225

Chapter 14

If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty.

2.

Place the return shipping label on the outside of the box.

3.

Include the following items in the box:

• A complete description of symptoms for service personnel (samples of print quality problems are helpful).

• A copy of the sales slip or other proof of purchase to establish the warranty coverage period.

• Your name, address, and a phone number where you can be reached during the day.

226 HP warranty and support

15 Technical information

The technical specifications and international regulatory information for the HP All-in-One are provided in this section.

For additional specifications, see the printed documentation that came with the HP All-in-One.

This section contains the following topics:

Specifications

Environmental product stewardship program

Regulatory notices

Specifications

Technical specifications for the HP All-in-One are provided in this section. For additional specifications, see the printed documentation that came with the HP All-in-One.

System requirements

Software and system requirements are located in the Readme file.

For information about future operating system releases and support, visit the HP online support Web site at www.hp.com/support .

Paper specifications

Output tray

Photo tray

50 (20 lb. paper) n/a

*

Type

Plain paper

Legal paper

Cards

Envelopes

Transparency film

Labels

5 x 7 inch (13 x 18 cm)

Photo paper

4 x 6 inch (10 x 15 cm)

Photo paper

L 3.5 x 5 inch (8.9 x 12.7

cm) Photo paper

Letter (8.5 x 11 inch) /

A4 (210mmx297mm)

Photo paper

Paper weight

16 to 24 lb. (60 to

90 gsm)

20 to 24 lb. (75 to

90 gsm)

110 lb. index max

(200 gsm)

20 to 24 lb. (75 to

90 gsm)

N/A

N/A

67 lb. Bond

(252 gsm)

67 lb. Bond

(252 gsm)

67 lb. Bond

(252 gsm)

67 lb. Bond

Input tray *

Up to 125 (20 lb.

paper)

Up to 125 (20 lb.

paper)

Up to 40

Up to 15

Up to 40

Up to 40

Up to 40

Up to 40

Up to 40

Up to 40

50 (20 lb. paper) n/a

25

15

25

25

25

25

25

25

Up to 20 n/a n/a n/a

20

20

20 n/a

Specifications 227

Chapter 15

(continued)

Type Paper weight

Input tray *

Output tray

Photo tray

*

(252 gsm)

* Maximum capacity.

† Output tray capacity is affected by the type of paper and the amount of ink you are using.

HP recommends emptying the output tray frequently.

*

NOTE: For a complete list of supported media sizes, see the printer driver.

Print specifications

• Up to 1200 x 1200 rendered dpi black when printing from a computer

• Up to 4800 x 1200 optimized dpi color when printing from a computer and 1200-input dpi

• Print speeds vary according to the complexity of the document

• Panorama-size printing

• Method: drop-on-demand thermal inkjet

• Language: PCL3 GUI

• Duty cycle: Up to 3000 printed pages per month

Copy specifications

• Digital image processing

• Up to 9 copies from original (depends on model)

• Copy speeds vary according to the complexity of the document and model

• Maximum copy enlargement ranging from 200-400% (depends on model)

• Maximum copy reduction ranging from 25-50% (depends on model)

Scan specifications

• Image editor included

• Integrated OCR software automatically converts scanned text to editable text (if installed)

• Twain-compliant software interface

• Resolution: up to 4800 x 4800 ppi optical (depends on model); 19200 ppi enhanced (software)

For more information about ppi resolution, see the scanner software.

• Color: 48-bit color, 8-bit grayscale (256 levels of gray)

• Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches)

Print resolution

To find out about the printer resolution, see the printer software. For more information, see

“View the print resolution” on page 31

.

Print cartridge yield

Visit www.hp.com/pageyield for more information on estimated cartridge yields.

Acoustic information

If you have Internet access, you can get acoustic information from the HP Web site. Go to: www.hp.com/support .

Environmental product stewardship program

Hewlett-Packard is committed to providing quality products in an environmentally sound manner.

Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and

228 Technical information

remove using common tools. High priority parts have been designed to access quickly for efficient disassembly and repair.

For more information, visit HP’s Commitment to the Environment Web site at: www.hp.com/hpinfo/globalcitizenship/environment/index.html

This section contains the following topics:

Paper use

Plastics

Material safety data sheets

Recycling program

HP inkjet supplies recycling program

Energy Star® notice

Disposal of waste equipment by users in private households in the European Union

Paper use

This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.

Plastics

Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life.

Material safety data sheets

Material safety data sheets (MSDS) can be obtained from the HP Web site at: www.hp.com/go/msds

Recycling program

HP offers an increasing number of product return and recycling programs in many countries/regions, and partners with some of the largest electronic recycling centers throughout the world. HP conserves resources by reselling some of its most popular products. For more information regarding recycling of HP products, please visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/

HP inkjet supplies recycling program

HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/environment/recycle/

Energy Star® notice

This product is designed to reduce power consumption and save natural resources without compromising product performance. It has been designed to reduce total energy consumption both during operation and when the product is not active. This product qualifies for ENERGY STAR® which is a voluntary program established to encourage the development of energy-efficient office products.

Environmental product stewardship program 229

Chapter 15

ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner,

HP has determined that this product meets ENERGY STAR guidelines for energy efficiency.

For more information on ENERGY STAR guidelines, go to the following Web site: www.energystar.gov

230 Technical information

Disposal of waste equipment by users in private households in the European Union

Disposal of Waste Equipment by Users in Private Households in the European Union

This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.

Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union européenne

La présence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous débarrasser de ce produit de la même façon que vos déchets courants.

Au contraire, vous êtes responsable de l'évacuation de vos équipements usagés et, à cet effet, vous êtes tenu de les remettre à un point de collecte agréé pour le recyclage des

équipements électriques et électroniques usagés. Le tri, l'évacuation et le recyclage séparés de vos équipements usagés permettent de préserver les ressources naturelles et de s'assurer que ces équipements sont recyclés dans le respect de la santé humaine et de l'environnement. Pour plus d'informations sur les lieux de collecte des équipements usagés, veuillez contacter votre mairie, votre service de traitement des déchets ménagers ou le magasin où vous avez acheté le produit.

Entsorgung von Elektrogeräten durch Benutzer in privaten Haushalten in der EU

Dieses Symbol auf dem Produkt oder dessen Verpackung gibt an, dass das Produkt nicht zusammen mit dem Restmüll entsorgt werden darf. Es obliegt daher Ihrer Verantwortung, das

Gerät an einer entsprechenden Stelle für die Entsorgung oder Wiederverwertung von Elektrogeräten aller Art abzugeben (z.B. ein Wertstoffhof). Die separate Sammlung und das

Recyceln Ihrer alten Elektrogeräte zum Zeitpunkt ihrer Entsorgung trägt zum Schutz der Umwelt bei und gewährleistet, dass sie auf eine Art und Weise recycelt werden, die keine

Gefährdung für die Gesundheit des Menschen und der Umwelt darstellt. Weitere Informationen darüber, wo Sie alte Elektrogeräte zum Recyceln abgeben können, erhalten Sie bei den örtlichen Behörden, Wertstoffhöfen oder dort, wo Sie das Gerät erworben haben.

Smaltimento di apparecchiature da rottamare da parte di privati nell'Unione Europea

Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici. Gli utenti devono provvedere allo smaltimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche. La raccolta e il riciclaggio separati delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rottamate nel rispetto dell'ambiente e della tutela della salute. Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rottamare, contattare il proprio comune di residenza, il servizio di smaltimento dei rifiuti locale o il negozio presso il quale è stato acquistato il prodotto.

Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea

Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos. El reciclaje y la recogida por separado de estos residuos en el momento de la eliminación ayudará a preservar recursos naturales y a garantizar que el reciclaje proteja la salud y el medio ambiente. Si desea información adicional sobre los lugares donde puede dejar estos residuos para su reciclado, póngase en contacto con las autoridades locales de su ciudad, con el servicio de gestión de residuos domésticos o con la tienda donde adquirió el producto.

Likvidace vysloužilého zařízení uživateli v domácnosti v zemích EU

Tato značka na produktu nebo na jeho obalu označuje, že tento produkt nesmí být likvidován prostým vyhozením do běžného domovního odpadu. Odpovídáte za to, že vysloužilé zařízení bude předáno k likvidaci do stanovených sběrných míst určených k recyklaci vysloužilých elektrických a elektronických zařízení. Likvidace vysloužilého zařízení samostatným sběrem a recyklací napomáhá zachování přírodních zdrojů a zajišťuje, že recyklace proběhne způsobem chránícím lidské zdraví a životní prostředí. Další informace o tom, kam můžete vysloužilé zařízení předat k recyklaci, můžete získat od úřadů místní samosprávy, od společnosti provádějící svoz a likvidaci domovního odpadu nebo v obchodě, kde jste produkt zakoupili.

Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU

Dette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe affaldsudstyr ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr. Den separate indsamling og genbrug af dit affaldsudstyr på tidspunktet for bortskaffelse er med til at bevare naturlige ressourcer og sikre, at genbrug finder sted på en måde, der beskytter menneskers helbred samt miljøet. Hvis du vil vide mere om, hvor du kan aflevere dit affaldsudstyr til genbrug, kan du kontakte kommunen, det lokale renovationsvæsen eller den forretning, hvor du købte produktet.

Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie

Dit symbool op het product of de verpakking geeft aan dat dit product niet mag worden afgevoerd met het huishoudelijk afval. Het is uw verantwoordelijkheid uw afgedankte apparatuur af te leveren op een aangewezen inzamelpunt voor de verwerking van afgedankte elektrische en elektronische apparatuur. De gescheiden inzameling en verwerking van uw afgedankte apparatuur draagt bij tot het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu beschermt. Voor meer informatie over waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats, de reinigingsdienst of de winkel waar u het product hebt aangeschaft.

Eramajapidamistes kasutuselt kõrvaldatavate seadmete käitlemine Euroopa Liidus

Kui tootel või toote pakendil on see sümbol, ei tohi seda toodet visata olmejäätmete hulka. Teie kohus on viia tarbetuks muutunud seade selleks ettenähtud elektri- ja elektroonikaseadmete utiliseerimiskohta. Utiliseeritavate seadmete eraldi kogumine ja käitlemine aitab säästa loodusvarasid ning tagada, et käitlemine toimub inimeste tervisele ja keskkonnale ohutult.

Lisateavet selle kohta, kuhu saate utiliseeritava seadme käitlemiseks viia, saate küsida kohalikust omavalitsusest, olmejäätmete utiliseerimispunktist või kauplusest, kust te seadme ostsite.

Hävitettävien laitteiden käsittely kotitalouksissa Euroopan unionin alueella

Tämä tuotteessa tai sen pakkauksessa oleva merkintä osoittaa, että tuotetta ei saa hävittää talousjätteiden mukana. Käyttäjän velvollisuus on huolehtia siitä, että hävitettävä laite toimitetaan sähkö- ja elektroniikkalaiteromun keräyspisteeseen. Hävitettävien laitteiden erillinen keräys ja kierrätys säästää luonnonvaroja. Näin toimimalla varmistetaan myös, että kierrätys tapahtuu tavalla, joka suojelee ihmisten terveyttä ja ympäristöä. Saat tarvittaessa lisätietoja jätteiden kierrätyspaikoista paikallisilta viranomaisilta, jäteyhtiöiltä tai tuotteen jälleenmyyjältä.

Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση

Το παρόν σύμβολο στον εξοπλισμό ή στη συσκευασία του υποδεικνύει ότι το προϊόν αυτό δεν πρέπει να πεταχτεί μαζί με άλλα οικιακά απορρίμματα. Αντίθετα, ευθύνη σας είναι να

απορρίψετε τις άχρηστες συσκευές σε μια καθορισμένη μονάδα συλλογής απορριμμάτων για την ανακύκλωση άχρηστου ηλεκτρικού και ηλεκτρονικού εξοπλισμού. Η χωριστή συλλογή και

ανακύκλωση των άχρηστων συσκευών θα συμβάλει στη διατήρηση των φυσικών πόρων και στη διασφάλιση ότι θα ανακυκλωθούν με τέτοιον τρόπο, ώστε να προστατεύεται η υγεία των

ανθρώπων και το περιβάλλον. Για περισσότερες πληροφορίες σχετικά με το πού μπορείτε να απορρίψετε τις άχρηστες συσκευές για ανακύκλωση, επικοινωνήστε με τις κατά τόπους αρμόδιες

αρχές ή με το κατάστημα από το οποίο αγοράσατε το προϊόν.

A hulladékanyagok kezelése a magánháztartásokban az Európai Unióban

Ez a szimbólum, amely a terméken vagy annak csomagolásán van feltüntetve, azt jelzi, hogy a termék nem kezelhető együtt az egyéb háztartási hulladékkal. Az Ön feladata, hogy a készülék hulladékanyagait eljuttassa olyan kijelölt gyűjtőhelyre, amely az elektromos hulladékanyagok és az elektronikus berendezések újrahasznosításával foglalkozik.

A hulladékanyagok elkülönített gyűjtése és újrahasznosítása hozzájárul a természeti erőforrások megőrzéséhez, egyúttal azt is biztosítja, hogy a hulladék újrahasznosítása az egészségre és a környezetre nem ártalmas módon történik. Ha tájékoztatást szeretne kapni azokról a helyekről, ahol leadhatja újrahasznosításra a hulladékanyagokat, forduljon a helyi önkormányzathoz, a háztartási hulladék begyűjtésével foglalkozó vállalathoz vagy a termék forgalmazójához.

Lietotāju atbrīvošanās no nederīgām ierīcēm Eiropas Savienības privātajās mājsaimniecībās

Šis simbols uz ierīces vai tās iepakojuma norāda, ka šo ierīci nedrīkst izmest kopā ar pārējiem mājsaimniecības atkritumiem. Jūs esat atbildīgs par atbrīvošanos no nederīgās ierīces, to nododot norādītajā savākšanas vietā, lai tiktu veikta nederīgā elektriskā un elektroniskā aprīkojuma otrreizējā pārstrāde. Speciāla nederīgās ierīces savākšana un otrreizējā pārstrāde palīdz taupīt dabas resursus un nodrošina tādu otrreizējo pārstrādi, kas sargā cilvēku veselību un apkārtējo vidi. Lai iegūtu papildu informāciju par to, kur otrreizējai pārstrādei var nogādāt nederīgo ierīci, lūdzu, sazinieties ar vietējo pašvaldību, mājsaimniecības atkritumu savākšanas dienestu vai veikalu, kurā iegādājāties šo ierīci.

Europos Sąjungos vartotojų ir privačių namų ūkių atliekamos įrangos išmetimas

Šis simbolis ant produkto arba jo pakuotės nurodo, kad produktas negali būti išmestas kartu su kitomis namų ūkio atliekomis. Jūs privalote išmesti savo atliekamą įrangą atiduodami ją į atliekamos elektronikos ir elektros įrangos perdirbimo punktus. Jei atliekama įranga bus atskirai surenkama ir perdirbama, bus išsaugomi natūralūs ištekliai ir užtikrinama, kad įranga yra perdirbta žmogaus sveikatą ir gamtą tausojančiu būdu. Dėl informacijos apie tai, kur galite išmesti atliekamą perdirbti skirtą įrangą kreipkitės į atitinkamą vietos tarnybą, namų ūkio atliekų išvežimo tarnybą arba į parduotuvę, kurioje pirkote produktą.

Utylizacja zużytego sprzętu przez użytkowników domowych w Unii Europejskiej

Symbol ten umieszczony na produkcie lub opakowaniu oznacza, że tego produktu nie należy wyrzucać razem z innymi odpadami domowymi. Użytkownik jest odpowiedzialny za dostarczenie zużytego sprzętu do wyznaczonego punktu gromadzenia zużytych urządzeń elektrycznych i elektronicznych. Gromadzenie osobno i recykling tego typu odpadów przyczynia się do ochrony zasobów naturalnych i jest bezpieczny dla zdrowia i środowiska naturalnego. Dalsze informacje na temat sposobu utylizacji zużytych urządzeń można uzyskać u odpowiednich władz lokalnych, w przedsiębiorstwie zajmującym się usuwaniem odpadów lub w miejscu zakupu produktu.

Descarte de equipamentos por usuários em residências da União Européia

Este símbolo no produto ou na embalagem indica que o produto não pode ser descartado junto com o lixo doméstico. No entanto, é sua responsabilidade levar os equipamentos a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletro-eletrônicos. A coleta separada e a reciclagem dos equipamentos no momento do descarte ajudam na conservação dos recursos naturais e garantem que os equipamentos serão reciclados de forma a proteger a saúde das pessoas e o meio ambiente. Para obter mais informações sobre onde descartar equipamentos para reciclagem, entre em contato com o escritório local de sua cidade, o serviço de limpeza pública de seu bairro ou a loja em que adquiriu o produto.

Postup používateľov v krajinách Európskej únie pri vyhadzovaní zariadenia v domácom používaní do odpadu

Tento symbol na produkte alebo na jeho obale znamená, že nesmie by vyhodený s iným komunálnym odpadom. Namiesto toho máte povinnos odovzda toto zariadenie na zbernom mieste, kde sa zabezpečuje recyklácia elektrických a elektronických zariadení. Separovaný zber a recyklácia zariadenia určeného na odpad pomôže chráni prírodné zdroje a zabezpečí taký spôsob recyklácie, ktorý bude chráni ľudské zdravie a životné prostredie. Ďalšie informácie o separovanom zbere a recyklácii získate na miestnom obecnom úrade, vo firme zabezpečujúcej zber vášho komunálneho odpadu alebo v predajni, kde ste produkt kúpili.

Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije

Ta znak na izdelku ali embalaži izdelka pomeni, da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki. Odpadno opremo ste dolžni oddati na določenem zbirnem mestu za recikliranje odpadne električne in elektronske opreme. Z ločenim zbiranjem in recikliranjem odpadne opreme ob odlaganju boste pomagali ohraniti naravne vire in zagotovili, da bo odpadna oprema reciklirana tako, da se varuje zdravje ljudi in okolje. Več informacij o mestih, kjer lahko oddate odpadno opremo za recikliranje, lahko dobite na občini, v komunalnem podjetju ali trgovini, kjer ste izdelek kupili.

Kassering av förbrukningsmaterial, för hem- och privatanvändare i EU

Produkter eller produktförpackningar med den här symbolen får inte kasseras med vanligt hushållsavfall. I stället har du ansvar för att produkten lämnas till en behörig återvinningsstation för hantering av el- och elektronikprodukter. Genom att lämna kasserade produkter till återvinning hjälper du till att bevara våra gemensamma naturresurser. Dessutom skyddas både människor och miljön när produkter återvinns på rätt sätt. Kommunala myndigheter, sophanteringsföretag eller butiken där varan köptes kan ge mer information om var du lämnar kasserade produkter för återvinning.

Изхвърляне на оборудване за отпадъци от потребители в частни домакинства в Европейския съюз

Този символ върху продукта или опаковката му показва, че‡продуктът не трябва да се изхвърля заедно с домакинските отпадъци. Вие имате отговорността да изхвърлите оборудването за отпадъци, като го предадете на определен пункт за рециклиране на електрическо или механично оборудване за отпадъци. Отделното събиране и рециклиране на оборудването за отпадъци при изхвърлянето му помага за запазването на природни ресурси и гарантира рециклиране, извършено така, че‡да не застрашава човешкото здраве и околната среда. За повече информация къде можете да оставите оборудването за отпадъци за рециклиране се свържете със съответния офис в града ви, фирмата за събиране на отпадъци или с‡магазина, от който сте закупили продукта

Înlăturarea echipamentelor uzate de către utilizatorii casnici din Uniunea Europeană

Acest simbol de pe produs sau de pe ambalajul produsului indică faptul că acest produs nu trebuie aruncat alături de celelalte deşeuri casnice. În loc să procedaţi astfel, aveţi responsabilitatea să vă debarasaţi de echipamentul uzat predându-l la un centru de colectare desemnat pentru reciclarea deşeurilor electrice şi a‡echipamentelor electronice.

Colectarea şi reciclarea separată a‡echipamentului uzat atunci când doriţi să îl aruncaţi ajută la conservarea resurselor naturale şi asigură reciclarea echipamentului într-o manieră care protejează sănătatea umană şi mediul. Pentru informaţii suplimentare despre locul în care se poate preda echipamentul uzat pentru reciclare, luaţi legătura cu primăria locală, cu serviciul de salubritate sau cu vânzătorul de la care aţi achiziţionat produsul.

Environmental product stewardship program 231

Chapter 15

Regulatory notices

The HP All-in-One meets product requirements from regulatory agencies in your country/region.

This section contains the following topics:

Regulatory model identification number

FCC statement

Notice to users in Korea

VCCI (Class B) compliance statement for users in Japan

Notice to users in Japan about the power cord

Noise emission statement for Germany

Toxic and hazardous substance table

Declaration of conformity (European Economic Area)

HP Photosmart C4400 All-in-One series declaration of conformity

Regulatory model identification number

For regulatory identification purposes, your product is assigned a Regulatory Model Number. The

Regulatory Model Number for your product is SNPRB-0721. This regulatory number should not be confused with the marketing name (HP Photosmart C4400 All-in-One series, etc.) or product numbers (CC200A, etc.).

232 Technical information

FCC statement

FCC statement

The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

For further information, contact:

Manager of Corporate Product Regulations

Hewlett-Packard Company

3000 Hanover Street

Palo Alto, Ca 94304

(650) 857-1501

Modifications (part 15.21)

The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user's authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Notice to users in Korea

VCCI (Class B) compliance statement for users in Japan

Regulatory notices 233

Chapter 15

Notice to users in Japan about the power cord

Noise emission statement for Germany

Geräuschemission

LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19

Toxic and hazardous substance table

Declaration of conformity (European Economic Area)

The Declaration of Conformity in this document complies with ISO/IEC 17050-1 and EN 17050-1. It identifies the product, manufacturer’s name and address, and applicable specifications recognized in the European community.

234 Technical information

HP Photosmart C4400 All-in-One series declaration of conformity

Regulatory notices 235

Chapter 15

236 Technical information

Index

Symbols/Numerics

10 x 15 cm photo paper

specifications 227

13 x 18 cm photo paper

load 20

2 pages on 1, print 42

4 pages on 1, print 42

4 x 6 inch (10 x 15 cm) borderless photos

print 36

5 x 7 inch photo paper, load 20

A

A4 paper, load 20

addresses, print 45

after the support period 223

align print cartridges 78

alignment

failed 203 print cartridges 203

B

best copy quality 57

blank

copy 138

scan 141

booklet printing 41

borderless copies

13 x 18 cm (5 x 7 inch)

photo 58

borderless photos

copy has borders 138

crop is wrong 137

print 36

print from memory card 52

brightness, change in print 33

buttons, control panel 6

C

cancel

copy 61

print job 47

scan 66

cancel button 6

carriage

jam 144

stalled 149

Carriage stall 200

cartridge 77

cartridges. See print cartridges

choose paper 17

clean

exterior 67 glass 67

lid backing 68

print cartridge contacts 80

print cartridge ink nozzle

area 82

print cartridges 79

color

dull 108

color tone, change in print 33

communication problems

test failed 197

two-way communication

lost 198

connection problems

device not found 197

HP All-in-One will not turn

on 88

connection types supported

printer sharing 13

control panel

buttons 6,

copy

blank 138 borderless has borders 138

cancel 61

crop is wrong 137

fit to page fails 136

make a copy 55

missing information 135

number of copies 56

quality 57

specifications 228

speed 57

troubleshooting 134

crop borderless copy is

wrong 137

fails 189

customer support

contact 222

warranty 221, 223

D

declaration of conformity

European Economic

Area 234

default

menu 7

default printer, set as 30

device

no response 117

not found 197

disconnected error 190

documents

edit scanned 65

scan 63

double-sided prints 40, 41

DPOF file 52

E

edit photos 53

edit scanned images 65

envelopes

load 24

specifications 227

environment

Environmental product

stewardship program 228

error messages

memory cards 189

out of paper 193

reading or writing file 186

F

fast copy quality 57

fax

paper width incorrect 196

poor quality printouts 102

fax problems

poor print quality 102

237

file

invalid name 187 supported formats 187

unreadable 186

unsupported formats 187

firmware revision mismatch 150

fit to page 60

fit to page fails 136

G

glass

clean 67

greeting cards, load 25

H

HP JetDirect 13

HP Photosmart Share

send images 54

I

images

edit scanned 65

scan 63

improper shutdown 198

ink

drying time 192

low 128, 199

sprays inside HP All-in-

One 129

streaks on the back of

paper 113

ink cartridges

HP ink depleted 220

ink levels, check 70

ink supplies

purchase 85

ink, removing ink from skin and

clothing 76

ink-backup mode 77

install software, troubleshoot 87

invalid file name 187

iron-on transfers 44

J

jams, paper 26

L

labels

load 25

specifications 227

landscape orientation 32

legal paper

load 20

specifications 227

letter paper

load 20

specifications 227

lid backing, clean 68

load

13 x 18 cm photo paper 20

5 x 7 inch photo paper 20

A4 paper 20

envelopes 24

full-size paper 20

greeting cards 25

index cards 23

iron-on transfers 25 labels 25

legal paper 20 letter paper 20

original 15

small-size photo paper 20

transparencies 25

M

maintain

print cartridge 77

maintenance

align print cartridges 78

cartridges 77

check ink levels 70

clean exterior 67 clean glass 67

clean lid backing 68

clean print cartridges 79

print cartridges 69

replace print cartridges 71

self-test report 69

make a copy 55

margins

incorrect 124

text or graphic cut off 126

media. See paper memory cards digital camera cannot

read 130

e-mail photos 54

error message 189

file unreadable 186

HP All-in-Onecannot

read 131

insert 53

photos missing 187

print DPOF file 52

238

print photos 52

save files to computer 53

share photos 54

slots 49

troubleshoot 129

menus

default 7 reprint 7 scan 7 settings 7

missing

information from copy 135

text from scan 142

N

normal copy quality 57

number of copies

copy 56

O

on button 6

order

ink supplies 85 print cartridges 85

out of paper 193

overheads, print 45

P

page order 43

paper

choose 17

feed fails 113

incompatible types 20

jam 149, 195

jams 26, 97, 98

load 20

misfeed 195

out of 193

recommended sizes for

printing 30

recommended types 18, 19

size incorrect 196

specifications 227

tips 98

type incorrect 196 width incorrect 196

paper type 31

phone numbers, customer

support 222 phone support 222

phone support period

period for support 223

Index photo paper

load 20

specifications 227

photos

borderless 52

e-mail 54

edit 53

edit scanned 65

ink sprays 129

missing 187

photo print cartridge 75

print borderless 36

print from DPOF file 52

print on photo paper 37

send using HP Photosmart

Share 54 share 54

poor fax printout quality 102

poor printout quality 99

portrait orientation 32

posters 46

preview print job 33

print

2 or 4 pages on 1 42

addresses 45

blank printout 128

booklet 41

borderless fails 117

borderless photos 36

both sides of page 40

cancel job 47

correct order 43

distorted printout 105

envelopes 45

envelopes print

incorrectly 116

faded 108

from computer 29 from software application 29

iron-on transfers 44

labels 45

margins incorrect 124, 126

meaningless characters 120

multiple pages on one

sheet 42

nothing happens 121

on photo paper 37

photos from DPOF file 52

photos from memory

card 52

posters 46

preview 33

print options 30, 34

quality, troubleshoot 99,

102, 106, 110

reverse images 44

reversed page order 124

self-test report 69

special print jobs 36

specifications 228

transparencies 45

troubleshooting 116

vertical streaks 111

Web pages 46

print cartridge protector 75

print cartridges

align 78, 203

check ink levels 70

clean 79

clean contacts 80

clean ink nozzle area 82

damaged 210

error message 207, 210

handle 70

incorrect 207

low ink 128

low on ink 199

missing 210

non-HP ink 207

order 85

part names 70

photo print cartridge 75

previously used 220

replace 71

store 75

print quality

smeared ink 99

print settings

brightness 33 color tone 33

layout 32 orientation 32

paper size 30

paper type 31

print quality 99

quality 32

reduce/enlarge 33 resizing options 33

resolution 32

saturation 33

speed 32

printer sharing

Mac 13

Windows 13

printing

with one ink cartridge 77

Printing Shortcuts tab 34

problems

copy 134

error messages 143

print 116

scan 139

Q

quality

print 32

quality, copy 57

R

Readme file 87

recycle

ink cartridges 229

reduce/enlarge copies

resize to fit letter or A4 60

regulatory notices declaration of conformity

(European Economic

Area) 234

regulatory model

identification number 232

reinstall software 96

removing ink from skin and

clothing 76

replace print cartridges 71

reports

print cartridges 77

self-test 69

reprint

menu 7

reprint button 6

resolution

print 32

S

saturation, change in print 33

save

photos to computer 53

scan

blank 141

cancel 66

crop incorrect 141

documents 63, 64

edit image 65

fails 139, 140, 150

features 63

halts 139

menu 7

page layout incorrect 141

239

photos 63, 64

scan specifications 228

stop 66

text appears as dotted

lines 141 text format incorrect 141

text incorrect 142

troubleshooting 139

scan button 6

scan glass

clean 67

self-test report 69

set

print options 30, 34

settings

menu 7

ship your product 225

smeared ink 99

software application, print

from 29

software installation

reinstall 96 uninstall 96

speed

copy 57

print 32

start black 6

start color 7

stop

copy 61

print job 47

scan 66

support process 221

system requirements 227

T

T-shirt transfers. See iron-on transfers technical information

copy specifications 228

paper specifications 227

print specifications 228 scan specifications 228

system requirements 227

telephone numbers, customer

support 222

text

cut off 126

dotted lines on scan 141

incorrect format on

scan 141

incorrect or missing on

scan 142

240

jagged 115

meaningless characters 120

not filled in 102

smooth fonts 115

transparencies

load 25

specifications 227

troubleshoot

fax problems 102

jams, paper 26

print quality 99

Readme file 87 setup 87

USB cable 90

troubleshooting

copy 134

error messages 143

memory card 129

print 116

scan 139

two-sided prints 40, 41

U

uninstall software 96

USB cable

communication lost 198

USB cable installation 90

W

warranty 221, 223

Web pages, print 46

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