HP Scanjet 9000 Sheet-feed Scanner series User's Manual

HP Scanjet Enterprise 9000
User Guide
Contents
1
Scanner overview
Scanner hardware......................................................................................................................3
Scanner front panel buttons.................................................................................................3
Rotate the front panel...........................................................................................................4
Scanner software........................................................................................................................5
HP Smart Document Scan Software....................................................................................5
HP Scanner Tools Utility.......................................................................................................5
2
Use the scanner
Load originals.............................................................................................................................6
Document loading tips..........................................................................................................6
Load documents...................................................................................................................8
Load cards into the document feeder.................................................................................11
Scan and copy..........................................................................................................................11
Tips on scanning and copying............................................................................................11
Scan from the scanner buttons...........................................................................................12
Scan from HP Smart Document Scan Software.................................................................12
Scan from ISIS- or TWAIN-compliant scanning software...................................................12
3
Useful scanner features
Work with scan profiles.............................................................................................................14
View profiles.......................................................................................................................14
Create HP Smart Document Scan Software profiles..........................................................14
Create scan profiles that use third-party scanning software...............................................15
Import and export HP Smart Document Scan Profiles.......................................................15
Scan extra long documents......................................................................................................15
Reduce file size with hardware compression...........................................................................16
Filter out color from a document (color dropout)......................................................................16
Hardware Misfeed (Multipick) Detection...................................................................................17
4
Care and maintenance
HP Scanner Tools Utility Maintenance tab...............................................................................18
Order maintenance and scanning supplies..............................................................................18
Clean the scanner glass...........................................................................................................18
Clean the paper path................................................................................................................19
Clean the rollers.......................................................................................................................20
Replace the rollers....................................................................................................................23
5
Troubleshooting
Scanner errors..........................................................................................................................24
Basic troubleshooting tips.........................................................................................................25
Scanner installation troubleshooting.........................................................................................25
Check the cables................................................................................................................26
Uninstall and then reinstall the HP Scanjet utilities............................................................26
1
Scanner initialization or hardware problems.............................................................................26
Check the USB connection.................................................................................................27
Check that the scanner has power.....................................................................................27
Reset the scanner..............................................................................................................27
Scanner has stopped working correctly..............................................................................28
Scanner operation problems....................................................................................................28
Scanner will not turn on......................................................................................................29
Scanner lamp stays on.......................................................................................................29
Scanner does not scan right away.....................................................................................29
Scanner scans only one side of a two-sided page.............................................................29
Scanned pages are missing at the scan destination..........................................................29
Scanned image is fuzzy......................................................................................................30
Scanned pages are out of order at the scan destination....................................................30
Optimize scanning and task speeds...................................................................................30
The scan is completely black or completely white..............................................................31
Scanned images are not straight........................................................................................31
Vertical white stripes appear on the printed page..............................................................31
Scan files are too large.......................................................................................................31
Scanner buttons are not working correctly...............................................................................32
Scanner paper path problems .................................................................................................32
Paper jamming, skewing, misfeeds, or multiple-page feeds..............................................32
Scanning fragile originals ..................................................................................................33
Paper does not feed from the scanner...............................................................................33
Originals are curling up in the scanner output tray.............................................................33
The bottom of the scanned image is cut off........................................................................33
The scanned images have streaks or scratches................................................................34
An item loaded in the scanner jams repeatedly..................................................................34
Clear jams from the scanner paper path............................................................................34
Contact HP Support..................................................................................................................35
6
Product accessibility and support
LCD Reader..............................................................................................................................36
Control of the scanner buttons.................................................................................................36
Getting assistance....................................................................................................................37
Index..............................................................................................................................................38
2
1
Scanner overview
This User Guide covers what you need to know about using your scanner.
Scanner hardware
Scanner software
•
•
Scanner hardware
1
Front panel
2
Power save button
3
Document feeder
4
Latch to open scanner
5
USB input
6
Power supply input
7
Power switch
Scanner front panel buttons
Use the buttons on the scanner front panel to start a scan and to configure some scanner
settings.
Scanner overview
3
Chapter 1
Icon
Button name
Description
1
LCD
•
•
Displays available scan profiles and status
and error messages.
Displays the number of copies you
specified for copying.
2
Scan Simplex
Starts a one-sided scan or copy.
3
Scan Duplex
Starts a two-sided scan or copy.
4
OK/Select
Allows you to scroll the list of scan profiles, view
their details, and specify the number of
copies.
•
•
Press
and
to scroll through profiles
or specify number of copies.
Press OK to view scan profile details,
return to the list of profiles when viewing
scan profile details, and to specify the
number of copies for a copy profile.
5
Back
Returns you to the list of profiles when you are
viewing profile details or specifying number of
when
copies for a copy profile. Pressing
specifying number of copies cancels your
selection.
6
Cancel
Cancels a scan or copy in progress.
7
Tools
Opens the HP Scanner Tools Utility where you
can perform the following tasks:
•
•
•
Configure the list of profiles on the scanner
front panel
Create scan profiles that use third-party
scanning software
View information about scanner settings,
status, and maintenance
Rotate the front panel
You can rotate the scanner front panel 90-degrees counter-clockwise. Doing so may
enable you to place the scanner in placement situations where it would be difficult to read
the LCD or use the controls otherwise.
4
Scanner overview
Scanner software
The scanner comes with an assortment of scanning and document-management
programs, including:
•
•
HP Smart Document Scan Software
HP Scanner Tools Utility
HP Smart Document Scan Software
HP Smart Document Scan Software guides you through the scanning process. To
open the software, double-click the HP Smart Document Scan Software icon on
the desktop. For more information, see the HP Smart Document Scan Software Help.
Main Window
The Main Window is displayed when you open the HP Smart Document Scan software.
Use this window to complete the following tasks:
•
•
Start a scan: Load the original in the document feeder, select a profile, and then click
Scan. The scan will be completed using the settings associated with the selected
profile.
Work with profiles: Create and modify profiles to specify the scanner settings and
the actions to take on your scanned documents.
Scan Progress Window
The Scan Progress Window opens when you start a scan. Use this window to complete
the following tasks:
•
•
•
•
•
•
View thumbnails of the pages as they are scanned
Scan more pages
Rescan pages individually
Edit pages individually to crop, rotate, and deskew the images.
Reorganize or delete pages
Complete the scan and process the document
For more information, click Help on the HP Smart Document Scan Software menu bar.
HP Scanner Tools Utility
Use the HP Scanner Tools Utility to configure the list of scan profiles on the scanner front
panel, to create scan profiles that use third-party scanning software, and to find
information about scanner settings, status, and maintenance.
To open the utility, do one of the following:
•
•
•
Double-click the HP Scanner Tools Utility icon on the desktop.
Press the Tools ( ) button on the scanner front panel.
Click Start, point to Programs or All Programs, point to HP, point to Scanjet,
point to 9000, and then click Scanner Tools Utility.
For more information, see the HP Scanner Tools Utility Help.
Scanner software
5
2
Use the scanner
The following topics describe the HP Scanjet scanner as well as how to scan or copy
original documents.
•
•
Load originals
Scan and copy
Load originals
For helpful information on loading your documents properly, refer to the following topics.
•
•
•
Document loading tips
Load documents
Load cards into the document feeder
Document loading tips
•
•
•
•
6
The maximum capacity of the document feeder and output tray varies by paper size
and weight. For 75 g/m2 (20 lb) paper (the standard weight for most printer and
photocopier paper), the maximum capacity is 150 sheets. For heavier paper, the
maximum capacity is less. For card stock, the maximum capacity of the document
feeder is 10 cards.
Many documents scan faster if the longer edge is inserted first into the document
feeder. However, you should avoid feeding a document with a leading edge that has
been folded or frayed. The page loading selection for the profile you select must match
whichever edge you are feeding first.
Be sure that your documents are within these guidelines:
Width
Length
Weight (or
thickness)
Standard stock (single page)
52-300 mm
(2.0-11.8 in)
74-864 mm
(2.9-34 in)
60-120 g/m2
(16-32 lbs)
Standard stock (multiple pages)
52-300 mm
(2.0-11.8 in)
74-432 mm
(2.9-17 in)
42-120 g/m2
(11-32 lbs)
Card stock
52-74 mm
(2.0-2.9 in)
74-105 mm
(2.9-4.1 in)
253-326 g/m2
(12-15 pts)
Polyvinyl chloride or Polyvinyl
chloride acetate (for ID cards
52-88 mm
(2.0-3.5 in)
86-125 mm
(3.4-4.9 in)
1.2 mm (0.047
in) or less
In the scanning software, always specify the following items:
◦ Set the page size to match the width and length of the paper that you are scanning.
◦ Select a profile whose page loading selection matches the edge you are feeding
first.
Use the scanner
•
•
•
•
Scanning the following types of documents might result in paper jams or damage to
the documents.
Wrinkled or creased
documents
Curled documents
Torn documents
Documents with paper clips
or staples
Carbon paper
Coated paper
Extremely thin, translucent
paper
Paper with adhesive notes or
flags attached
Photos
Overhead transparencies
Papers that are stuck
together
Paper with wet substances
such as glue or correction
fluid
Smooth out any folds or curls in your documents before placing them into the feeder.
If the leading edge of a document is curled or folded, it may cause a paper jam.
When loading paper that is smaller than 74 mm (2.9 in) in one dimension (such as
business cards), place the pages with the long side parallel to the paper guides.
To scan fragile documents (such as photos or documents on wrinkled or very
lightweight paper), place the document in a clear, heavyweight document sleeve no
wider than 300 mm (11.8 in) before loading them into the document feeder.
TIP: If you do not have an appropriately-sized document sleeve, consider using
a sleeve intended for use in a ring binder. Trim the ring-side edge so the sleeve
is no more than 300 mm (11.8 in) wide.
•
•
•
Make sure that the hatch on the document feeder is securely latched. To properly
close the hatch, press until you hear a click.
Adjust the paper guides to the width of the documents. Make sure that the paper
guides touch the edges of the original. If there is any clearance between the paper
guides and the edges of the documents, the scanned image might be skewed.
When placing a stack of documents into the feeder, gently set the stack in the
document feeder. Do not drop the stack into the feeder and do not tap the top edge
of the stack after you have placed the stack in the document feeder.
Load originals
7
Chapter 2
•
To prevent skewing, always load stacks of documents of the same dimensions.
However, if you must load stacks of mixed document sizes, center all documents in
the stack by width before inserting them in the document feeder.
•
Clean the scanning rollers if the rollers are visibly dirty or after scanning a document
that has pencil writing on it.
Load documents
1. Pull up the document feeder extension. and adjust the output tray to the size and
leading edge orientation ( or ) of the document. Ensure that the output tray does
not extend beyond the surface on which the scanner sits.
2. Adjust the paper guides to the width of the documents, based upon the orientation
your are loading the document ( or ). To adjust the paper guides outward, pull
8
Use the scanner
down on the gray slider of the paper guide. Take care not to overtighten the guides,
which can restrict paper feeding.
When scanning small originals such as checks, it is especially important that the
paper guides fit snugly against the edges of the original.
3. Fan the stack of document pages to ensure that the pages do not stick together. Fan
the edge that will be pointing into the feeder in one direction, and then fan that same
edge in the opposite direction.
4. Align the edges of the documents by tapping the bottom of the stack against the table
top. Rotate the stack 90 degrees and repeat.
Load originals
9
Chapter 2
5. Gently set the stack in the document feeder. Load the pages face down with the top
of the pages pointing into the feeder.
For best results, do not drop the stack into the feeder and do not tap the top edge of
the stack after you have placed it in the document feeder.
1
If the document's longest edge is greater than 300 mm (11.8 in), load the
document short edge first.
2 and 3
If the document's longest edge is less than 300 mm (11.8 in), load the
document either long edge first (2) or short-edge first (3).
TIP: Many documents scan faster if the longer edge is inserted first into the
document feeder. However, you should avoid feeding a document with a leading
edge that has been folded or frayed. When you begin scanning, select a profile
whose page loading selection matches the edge you are feeding first to ensure
that the scan reflects the orientation of the original document.
6. Verify that the paper guides are aligned with the edges of the stack.
10
Use the scanner
Load cards into the document feeder
To load cards into the document feeder, follow these steps:
1. Place the stack of cards face down with the long dimension parallel to the paper
guides.
2. Adjust the paper guides to center the original. Make sure the paper guides touch the
edges of the original.
Scan and copy
The following topics describe how to scan or copy originals using the scanner and the
scanner software.
•
•
•
•
Tips on scanning and copying
Scan from the scanner buttons
Scan from HP Smart Document Scan Software
Scan from ISIS- or TWAIN-compliant scanning software
Tips on scanning and copying
•
•
•
•
If the scanner LCD does not display any scan or copy profiles, open the HP Scanner
Tools Utility to load the profiles onto the scanner.
To reduce paper jams, use scan settings that specify the actual dimensions of the
pages that you are scanning.
To cancel a scan or copy, press Cancel ( ).
If you press Scan Duplex ( ), the scanner processes both sides of the original
regardless of the scan profile setting. If you press Scan Simplex ( ), the scanner
processes only one side of the original.
Scan and copy
11
Chapter 2
•
•
If you want to change the copy settings, select Start copy software and then press
either the Scan Simplex ( ) or Scan Duplex ( ) button. The HP Copy software starts
on the connected computer where you can modify copy settings.
You can create scan profiles that use third-party scanning software. For more
information, see the HP Scanning Tools Utility Help.
Scan from the scanner buttons
To scan using the scanner buttons, follow these steps:
1. Load the originals.
2. Use
and
to select the scan or copy profile you want.
3. If you selected a copy profile, press OK, use
and
to specify the number of
copies you want, and then press OK.
TIP: If you selected a scan profile, pressing OK displays the scan profile's file
.
type, color mode, and resolution. To return to the profiles list, press
4. Press either Scan Simplex ( ) for one-sided scans or Scan Duplex ( ) for two-sided
scans.
Scan from HP Smart Document Scan Software
You can start a scan from the HP Smart Document Scan Software.
1. Do one of the following:
• Double-click the HP Smart Document Scan Software icon on the computer
desktop.
•
Click Start, point to Programs or All Programs, point to HP, and then click HP
Smart Document Scan Software.
2. Select a profile, and then click Scan.
TIP: A description of the selected profile is displayed below the list.
3. Follow the onscreen instructions to complete the scan.
For more information, see the HP Smart Document Scan Software Help.
Scan from ISIS- or TWAIN-compliant scanning software
You can scan an image or document directly into a software program if the program is
ISIS or TWAIN compliant. Generally, the program is compliant if it has a menu option
such as Acquire, Scan, Import New Object, or Insert. If you are unsure whether the
program is compliant or what the option is, see the documentation for that program.
1. Start the scanning software, and then select the ISIS or TWAIN data source.
2. Select the settings that are appropriate for the documents that you are scanning.
3. Carry out the appropriate actions to complete the scan.
12
Use the scanner
For more information, see the online help for the scanning software.
Scan and copy
13
3
Useful scanner features
Experienced document management professionals might be interested in the following
scan features. These features are available from any document TWAIN or ISIS
application that allows you to modify the scan settings in its user interface.
•
•
•
•
•
Work with scan profiles
Scan extra long documents
Reduce file size with hardware compression
Filter out color from a document (color dropout)
Hardware Misfeed (Multipick) Detection
Work with scan profiles
Scan profiles provide a fast, efficient way to select the settings for frequently-performed
scanning tasks.
•
•
•
You can use the HP Smart Document Scan Software to set up and modify profiles.
These profiles will populate the scanner LCD profile list.
You can use the Scanner Tools Utility to create profiles associated with ISIS- or
TWAIN-compliant third-party applications, and to populate the scanner LCD list.
You can use the TWAIN and ISIS interfaces to create profiles for use with third-party
software applications. These profiles do not appear on the scanner LCD profile list.
View profiles
To view the existing HP Smart Document Scan Software profiles, follow these steps:
1. Click Start, point to Programs or All Programs, point to HP, point to HP Smart
Document Scan, and then click HP Smart Document Scan Software.
2. View the list of profiles.
To view all existing scan profiles, follow these steps:
1. Turn on the scanner and start the HP Scanner Tools Utility.
2. Click the Profiles tab.
Create HP Smart Document Scan Software profiles
To create an HP Smart Document Scan Software profile, follow these steps:
1. Click Start, point to Programs or All Programs, point to HP, point to HP Smart
Document Scan, and then click HP Smart Document Scan Software.
2. Click Create profile.
The Create Profile dialog box is displayed.
3. In the Profile name box, type the name you want or accept the default name.
TIP: You might want to set up the new profile based on an existing one. To do
so, select the Copy settings from profile check box, and then select an existing
profile from the list.
14
Useful scanner features
4. Click Continue.
The Profile Settings dialog box is displayed.
5. Select the settings for the profile.
For more information, see the HP Smart Document Scan Software Help.
Create scan profiles that use third-party scanning software
If you have scanning software that you want to use with your scanner, you can create
profiles that use your software.
To create a third-party scan profile, follow these steps:
1.
2.
3.
4.
Turn on the scanner and start the HP Scanner Tools Utility.
Click the Profiles tab.
In the Other application profiles area, click Create.
Complete the fields in the Create/Edit Other Application dialog box.
• Application: Enter the complete path and filename of the scanning software you
want to use, or click Browse to locate and select it.
• Name: Enter a name for this profile as you want it to display in the scanner LCD
list. You can enter up to 32 characters (16 for double-byte languages such as
Chinese and Korean).
• Details: Enter a description of up to 24 characters (12 for double-byte languages).
5. Command Line for Simplex Button and Command Line for Duplex Button: If your
scanning application supports specific command line parameters for scanning, enter
them here.
6. When you are done, click OK.
TIP: If you later want to edit or delete the third-party profile you created, click either
Edit or Delete in the Other application profiles area on the Profiles tab.
Import and export HP Smart Document Scan Profiles
Profiles can be exported into and imported from an XML file so that administrators can
set up profiles for a workgroup, users can transfer their profiles from one machine to
another, and users can share custom profiles with each other.
Scan extra long documents
By default, the HP Smart Document Scan Software accepts a stack of originals up to 300
mm x 432 mm (11.8 in x 17 in). You can choose to scan single pages up to 300 mm x
864 mm (11.8 in x 34 in).
NOTE: If the scanner is set to scan long pages and a page jams, up to 864 mm (34
in) of document pages can be wrinkled as a result of the jam. Therefore, select scan
profiles that specify long pages only when you are scanning pages longer than 432
mm (17 in).
Scan extra long documents
15
Chapter 3
To enable long-page scans in an HP Smart Document Scan Software profile, follow these
steps:
1. Open the HP Smart Document Scan Software.
2. Select a scan profile, and then click Edit profile.
3. Set the page size:
a. On the Layout tab of the Profile Settings dialog box, select Custom in the Page
size drop-down list, and then type the actual page dimensions, up to 300 mm x
864 mm (11.8 in x 34 in), in the Width and Height boxes.
b. Alternatively, you can select Maximum in the Page size drop-down list. The
resulting scanned image size will be 300 mm (11.8 in) wide and the actual page
length up to 864 mm (34 in).
NOTE: Use the ISIS or TWAIN user interface to set the page size when scanning
from third-party applications.
NOTE: Some scanning and destination software might not support all of the
page sizes that the scanner accepts.
NOTE: HP recommends scanning long pages individually at a resolution of 300
dpi or lower.
Reduce file size with hardware compression
The scanner supports multiple levels of JPEG compression to increase the rate of data
transfer from the scanner to the scanning software on the computer. The scanner
compresses the data during the scanning process. The scanning software can
uncompress the data in order to create scanned images. JPEG compression works on
grayscale and color scans.
To enable JPEG compression in an HP Smart Document Scan Software profile, follow
these steps:
1. Open the HP Smart Document Scan Software.
2. Select a scan profile, and then click Edit profile.
3. Turn on compression:
▲ On the Scan tab of the Profile Settings dialog box, select the Use scanner
compression (for optimal speed) check box.
4. Set how much compression should be performed:
a. On the Scan tab of the Profile Settings dialog box, click Advanced Settings.
b. On the More tab of the Properties dialog box, move the Scanner JPEG
Compression to the value that you want.
NOTE: Use the ISIS or TWAIN user interface to control compression when scanning
from third-party software.
Filter out color from a document (color dropout)
Available color dropout options depend upon your scanner.
16
Useful scanner features
You can filter out a color channel (red, green, or blue) or up to three individual colors. For
specific colors, the sensitivity setting controls how closely a scanned color must
approximate the specified color.
Removing colors from the scan might reduce the scan file size and improve optical
character recognition (OCR) results.
To select colors to eliminate from a scan in an HP Smart Document Scan Software profile,
follow these steps:
1.
2.
3.
4.
Open the HP Smart Document Scan Software.
Select a scan profile, and then click Edit profile.
On the Scan tab of the Profile Settings dialog box, click Advanced Settings.
On the Color Dropout tab of the Properties dialog box, specify the color dropout
settings.
Only the color dropout options available for your scanner are selectable.
For information about the color dropout settings, see the online help for the scanning
software that you are using.
NOTE: The color channel filter only applies to grayscale scans and to black and
white scans. Specific color filters apply to all color modes.
NOTE: Use the ISIS or TWAIN user interface to filter out color when scanning from
third-party scanning software.
Hardware Misfeed (Multipick) Detection
The Misfeed (Multipick) Detection feature stops the scan or copy process if it senses that
multiple pages are fed into the scanner at one time. This feature is enabled by default.
You might want to disable the Misfeed (Multipick) Detection feature if you are scanning
multipart forms (a use that HP does not recommend).
To change the Misfeed (Multipick) Detection setting in an HP Smart Document Scan
Software profile, follow these steps:
1.
2.
3.
4.
Open the HP Smart Document Scan Software.
Select a scan profile, and then click Edit profile.
On the Scan tab of the Profile Settings dialog box, click Advanced Settings.
On the More tab of the Properties dialog box:
• Clear the Enable check box (located under the Misfeed (Multipick) Detection
heading) to disable this feature.
• Select the Enable check box to enable this feature.
NOTE: Use the ISIS or TWAIN user interface to enable misfeed detection when
scanning from third-party software.
Hardware Misfeed (Multipick) Detection
17
4
Care and maintenance
This section presents information about how to care for and maintain the scanner.
•
•
•
•
•
•
HP Scanner Tools Utility Maintenance tab
Order maintenance and scanning supplies
Clean the scanner glass
Clean the paper path
Clean the rollers
Replace the rollers
Occasional cleaning of the scanner helps ensure high-quality scans. The amount of care
necessary depends upon several factors, including the amount of use and the
environment. You should perform routine cleaning as necessary.
CAUTION: Before placing an item in the document feeder, make sure that the item
does not contain wet glue, correction fluid, or other substances that can be transferred
to the interior of the scanner.
Make sure there are no curls, wrinkles, staples, paper clips, or any other attached
material. Sheets should not be stuck together.
HP Scanner Tools Utility Maintenance tab
The Maintenance tab of the HP Scanner Tools Utility displays the scanner usage,
maintenance history, and settings. You can record scanner maintenance and change the
setting for maintenance alerts.
For detailed information, see the HP Scanner Tools Utility Help. To open the Help, press
the Tools button on the scanner front panel, and then click Help in the dialog box.
Order maintenance and scanning supplies
You can purchase maintenance parts for your scanner.
1. Visit the HP scanner parts Web site at www.hp.com/buy/parts.
2. Select your language, and then click the arrow.
Clean the scanner glass
Both strips of glass in the scanner should be cleaned periodically or any time a scanned
image has streaks.
To clean the strips of glass, follow these steps:
1. Press the Power switch to the off position, and then disconnect the USB cable and
power supply from the scanner. Wait 10 minutes to allow the scanner glass to cool.
2. Open the scanner hatch.
18
Care and maintenance
3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass
cleaner.
CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners
that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which
can damage the scanner glass. Avoid isopropyl alcohol because it can leave
streaks on the glass.
Do not spray the glass cleaner directly on the glass. If too much glass cleaner is
applied, the cleaner could leak under the glass and damage the scanner.
4. Dry the glass with a dry, soft, lint-free cloth.
5. Close the scanner hatch, and then reconnect the USB cable and power supply to the
scanner.
Clean the paper path
If scanned images have streaks or scratches, use the HP paper-path cleaning cloth to
clean the paper path.
NOTE: If you experience repeated document jams, clean the rollers.
To clean the paper path, follow these steps:
1. Open the sealed HP paper-path cleaning cloth container, starting at the notch. Take
care not to tear the cleaning cloth.
2. Remove the cleaning cloth and unfold it.
Clean the paper path
19
Chapter 4
3. Place the unfolded cloth into the document feeder.
4. Press the Tools ( ) button to open the Scanner Tools Utility. Click the
Maintenance tab.
5. Click the Clean button to feed the cloth through the scanner.
CAUTION: Wait two minutes for the components to dry before proceeding to the
next step.
6. Place up to five pages of printed paper in the scanner. Scan and view the results.
7. If streaks still appear, repeat steps 3 through 5. The cleaning cloth can be cycled
through the scanner up to five times within 30 minutes. After that, the cloth will dry
out.
If repeated cycling of the cleaning cloth does not remove the streaks from the scanned
images, clean the rollers.
8. After cleaning, click Record Cleaning on the Maintenance tab of the HP Scanner
Tools Utility.
Clean the rollers
Clean the rollers under the following conditions:
•
•
•
•
•
20
The HP Scanner Tools Utility indicates that cleaning is needed.
You experience repeated document jams.
The scanner does not pull pages into the paper path.
The scanned images are elongated.
You frequently scan any of the following types of documents: coated paper,
chemically treated documents such as carbonless paper, documents with a large
amount of calcium carbonate, documents written with pencils, documents on which
the toner has not fused.
Care and maintenance
To clean the rollers, follow these steps:
1. Press the Power switch to the off position, and then disconnect the USB cable and
power supply from the scanner.
2. Open the scanner hatch.
3. Open the roller cover on the inside of the scanner hatch and lift the roller up.
4. Remove any visible lint or dust from the roller and its housing using either compressed
air or a clean lint-free cloth moistened with isopropyl alcohol.
5. Reinsert the roller into the housing.
Clean the rollers
21
Chapter 4
6. Open the door on the inside of the scanner, open the roller covers, and then remove
the rollers.
7. Remove any visible lint or dust from the rollers and their housing using either
compressed air or a clean lint-free cloth moistened with isopropyl alcohol.
8. Reinsert the rollers into the housing. Rotate the rollers as you slide them to the left to
match up the notches on the roller axle and axle holder. Close the roller cover door
and then close the door on the inside of the scanner.
9. Clean the non-removable rollers using either compressed air or a clean lint-free cloth
moistened with isopropyl alcohol.
22
Care and maintenance
10. Close the scanner hatch, and then reconnect the USB cable and power supply to the
scanner.
11. Press the Power switch to the on position, and then update the scanner maintenance
history:
a. Press the Tools ( ) button on the scanner front panel to open on the HP Scanner
Tools Utility.
b. In the Record Cleaning section of the Maintenance tab, click Record
Cleaning.
For more information, see the HP Scanner Tools Utility Help.
Replace the rollers
Replace the rollers under the following conditions:
•
•
When the Maintenance Recommended dialog box indicates they are due for
maintenance.
If you experience repeated document jams and cleaning the rollers did not help.
The roller replacement kit contains rollers and installation instructions. To order the
replacement kit, go to www.hp.com/support.
NOTE: The roller replacement kit is a consumable and is not covered under warranty
or standard service agreements.
To replace the rollers, follow these steps:
1. Press the Power switch to the off position, and then disconnect the USB cable and
power supply from the scanner.
2. Replace the rollers as described in the installation instructions that were included with
the replacement kit.
3. Close the scanner hatch, and then reconnect the USB cable and power supply to the
scanner.
4. Update the scanner maintenance history:
a. Press the Tools ( ) button on the scanner front panel to open on the HP Scanner
Tools Utility.
b. In the Record Replacement section of the Maintenance tab, click Record
Replacement.
For more information, see the HP Scanner Tools Utility Help.
NOTE: HP recommends that you replace the rollers every 100,000 scans.
The HP Scanner Tools Utility can remind you when service is needed, which depends
on many conditions and might be sooner than this replacement interval.
Replace the rollers
23
5
Troubleshooting
This section contains solutions for common problems with the scanner.
•
•
•
•
•
•
•
•
Scanner errors
Basic troubleshooting tips
Scanner installation troubleshooting
Scanner initialization or hardware problems
Scanner operation problems
Scanner buttons are not working correctly
Scanner paper path problems
Contact HP Support
For additional troubleshooting, see the Help for the HP scanning program that you are
using.
Scanner errors
For help responding to an error, see the appropriate topics below.
Error
Description
USB Error
1.
2.
3.
4.
24
Check the USB connection between the scanner and the
computer.
Use the Windows Device Manager tool to verify that the
computer recognizes the scanner.
• Windows 2000/XP/XP, 64 bit: The Windows Device
Manager tool is available on the Hardware tab of the
Systems tool in the Control Panel.
• Vista/Vista, 64 bit: If you have the categorized Control
Panel view, select Control Panel, select Hardware and
Sound, and then select Device Manager. If you have the
Classic view, select Control Panel, then select Device
Manager.
If the computer does not recognize the scanner, uninstall and
then reinstall the scanner software.
If the problem persists, see www.hp.com/support.
Paper Jam
A document feeder paper jam has been detected. Open the hatch
and clear the jam.
Hatch Open
The hatch on the document feeder is open or not securely latched.
Please close the hatch by pressing until you hear a click, and then
rescan.
Motor Failure
Press the Power switch to the off position. Wait 30 seconds, and
then press the Power switch to the on position. If the message is
still displayed, see www.hp.com/support.
Lamp Error
Press the Power switch to the off position. Wait 30 seconds, and
then press the Power switch to the on position. If the message is
still displayed, see www.hp.com/support.
Troubleshooting
(continued)
Error
Description
Paper Error
The document feeder cannot pick up the paper or the paper is
jammed. Follow these steps to resolve the error:
1.
2.
3.
4.
Hardware Error
Remove the paper from the document feeder.
Sort through the stack to make sure the sheets are not stuck
together.
Make sure the paper meets the size and weight specifications,
as specified in the scanner User Guide.
Replace the stack of originals and try again.
Two conditions could generate this error.
•
•
A hardware failure occurred. Press the Power switch to the off
position. Wait 30 seconds, and then press the Power switch to
the on position. If the message is still displayed, see
www.hp.com/support.
The scanner requires routine maintenance. View the
maintenance message on your computer screen.
Basic troubleshooting tips
Simple issues such as smudges on the scanner glass or loose cables can cause your
scanner to produce fuzzy scans, operate in an unexpected manner, or fail to operate.
Always check the following items when you encounter scanning problems.
•
•
•
•
•
•
•
If scans are fuzzy, check to see if the glass strips inside the document feeder are dirty
or smudged. If so, clean the glass strips.
If you are scanning a document using an OCR shortcut, make sure that the original
document is clear and crisp enough to be scanned.
Make sure that the USB and power cables are firmly seated in their respective
connectors on the back of the scanner, and that the power cord is plugged into a
working electrical outlet.
If you have connected the scanner to the computer through a USB hub or through a
USB port on the front of the computer, disconnect the scanner and then reconnect it
to a USB port on the back of the computer.
Make sure that the scanner buttons are enabled.
Turn off the scanner, wait 60 seconds, and then turn on the scanner.
Make sure the scanner hatch is closed.
Restart the computer.
If you continue to have problems, it is possible that your HP scanning software, firmware,
or associated drivers are out of date or have become corrupted. See www.hp.com/
support to locate software, firmware, and driver updates for your scanner.
Scanner installation troubleshooting
•
•
Check the cables
Uninstall and then reinstall the HP Scanjet utilities
Scanner installation troubleshooting
25
Chapter 5
Check the cables
Cable type
Action
Power cable
The power cable is connected between the scanner and a power outlet.
•
•
•
USB cable
Ensure that the power cable is securely connected between the
scanner and a live electrical outlet or surge protector.
If the power cable is connected to a surge protector, ensure that the
surge protector is plugged into an outlet and turned on.
Turn off the scanner power switch and turn off the computer. After
60 seconds, turn the scanner back on and then turn on the computer,
in that order.
The USB cable is connected between the scanner and the computer.
•
•
•
Use the cable that was included with the scanner. Another USB cable
might not be compatible with the scanner.
Ensure that the USB cable is securely connected between the
scanner and the computer.
If the USB cable is connected to a USB port on the front of the
computer, move it to a USB port on the back of the computer.
For additional USB troubleshooting information, see www.hp.com/
support, select your country/region, and then use the search tool to find
USB troubleshooting topics.
Uninstall and then reinstall the HP Scanjet utilities
If checking the scanner cable connections did not solve the problem, the problem might
have occurred because of an incomplete installation. Try uninstalling and then reinstalling
the HP Scanjet utilities.
1. Press the Power switch to the off position, and then disconnect the USB cable and
power cable from the scanner.
2. Use the Add/Remove tool (in Windows Vista, the Programs and Features tool) from
the Control Panel to uninstall the following items:
• ISIS/TWAIN software
• HP Scanjet Enterprise 9000 Utilities
3. Restart the computer.
4. Use the HP Scanning Software CD that came with the scanner to reinstall the HP
Scanjet Drivers and Tools.
5. Reconnect the USB cable and power cable to the scanner, and then press the
Power switch to the on position.
Scanner initialization or hardware problems
•
•
•
•
26
Check the USB connection
Check that the scanner has power
Reset the scanner
Scanner has stopped working correctly
Troubleshooting
Check the USB connection
Check the physical connection to the scanner.
•
•
Use the cable that was included with the scanner. Another USB cable might not be
compatible with the scanner.
Ensure that the USB cable is securely connected between the scanner and the
computer. The trident icon on the USB cable faces up when the cable is properly
connected to the scanner.
If the problem persists after verifying the above items, try the following:
1. Do one of the following tasks depending on how the scanner is connected to the
computer:
• If the USB cable is connected to a USB hub or a docking station for a laptop,
disconnect the USB cable from the USB hub or the docking station, and then
connect the USB cable to a USB port on the back of the computer.
• If the USB cable is directly connected to the computer, plug it into a different USB
port on the back of the computer.
• Remove all other USB devices from the computer except for the keyboard and
the mouse.
2. Press the Power switch to the off position, wait 30 seconds, and then press the
Power switch to the on position.
3. Restart the computer.
4. After the computer has restarted, try using the scanner.
• If the scanner works, reconnect any additional USB devices one at a time; try the
scanner after connecting each additional device. Disconnect any USB devices
that prevent the scanner from working.
• If the scanner does not work, uninstall and then reinstall the HP Scanjet drivers
and utilities.
Check that the scanner has power
The power cable is connected between the scanner and a power outlet.
•
•
Ensure that the power cable is securely connected between the scanner and a live
electrical outlet.
If the power cable is connected to a surge protector, ensure that the surge protector
is plugged into an outlet and turned on.
If the problem persists after verifying the above items, follow these steps:
1. Press the Power switch to the off position, and then disconnect the power cable from
the scanner.
2. Wait 30 seconds.
3. Reconnect the power cable to the scanner, then press the Power switch to the on
position.
Reset the scanner
If you receive an error message similar to Scanner initialization failed or Scanner not
found when trying to use the scanner, you should reset the scanner.
Scanner initialization or hardware problems
27
Chapter 5
To reset the scanner, follow these steps:
1. Close the HP Smart Document Scan Software and HP Scanner Tools Utility, if they
are open.
2. Disconnect the USB cable that connects the scanner to the computer.
3. Turn the computer off, wait 60 seconds, and then turn on the computer.
4. Reconnect the USB cable to a USB port on the back of the computer.
• Make sure that the USB cable is connected to the back of the scanner correctly.
The trident icon on the USB cable faces up when the cable is properly connected
to the scanner.
• Try connecting the USB cable to a different USB port on the back of the computer.
Scanner has stopped working correctly
If the scanner stops scanning, follow these steps. After each step, start a scan to see if
the scanner is working. If the problem persists, proceed with the next step.
1. A cable might be loose. Ensure that both the USB cable and power supply are properly
connected.
Use the cable that was included with the scanner. Another USB cable might not be
compatible with the scanner.
2. Ensure that the scanner is receiving power.
a. Check that the green LED on the power supply case is on.
b. If the green LED is not on, ensure that power is available to the power outlet or
surge protector that the power supply is plugged into.
c. If power is available to the power outlet or surge protector but the green LED is
still not on, the power supply might be defective. Contact www.hp.com/support
for assistance.
3. Unplug the power cable from the power source, wait 60 seconds, and then plug it
back in.
4. Restart your computer.
5. Use the Add/Remove tool (in Windows Vista, the Programs and Features tool) from
the Control Panel to uninstall the following applications:
• ISIS/TWAIN software
• HP Scanjet Enterprise 9000 Utilities
6. Reinstall using the HP Scanning Software CD that came with your scanner.
7. Reconnect the USB cable and power cable to the scanner, and then press the
Power switch to the on position.
Scanner operation problems
•
•
•
•
•
•
28
Scanner will not turn on
Scanner lamp stays on
Scanner does not scan right away
Scanner scans only one side of a two-sided page
Scanned pages are missing at the scan destination
Scanned image is fuzzy
Troubleshooting
•
•
•
•
•
•
Scanned pages are out of order at the scan destination
Optimize scanning and task speeds
The scan is completely black or completely white
Scanned images are not straight
Vertical white stripes appear on the printed page
Scan files are too large
Scanner will not turn on
If the scanner will not turn on when you press the front panel scanner buttons, check the
following:
•
•
•
The scanner may be turned off. Be sure the Power switch located on the back of the
scanner is in the on position.
The scanner may have been unplugged. Check to see that the power supply has not
become disconnected from the scanner or unplugged from the power source.
The power supply might not be working.
◦ Check that the green LED on the power supply case is on.
◦ If the green LED is not on, ensure that power is available to the power outlet or
surge protector that the power supply is plugged into.
◦ If power is available to the power outlet or surge protector but the green LED is
still not on, the power supply might be defective. Contact www.hp.com/support
for assistance.
Scanner lamp stays on
The scanner lamp should turn off automatically after a scan.
If the scanner lamp remains on after a scan, turn off the scanner, wait 30 seconds, and
then turn the scanner back on.
Scanner does not scan right away
Make sure the scanner hatch is closed, and that the power switch on the back of the
scanner is in the on position.
Scanner scans only one side of a two-sided page
•
•
When scanning using the scanner buttons, press the Scan Duplex ( ) button.
When using a scan profile for a third-party application, verify that the application
supports duplex scanning.
Scanned pages are missing at the scan destination
When scanning, pages that stick together are scanned as one item. The hidden pages
are not scanned.
Scanner operation problems
29
Chapter 5
The Misfeed (Multipick) Detection stops the scan if multiple pages are fed into the scanner
at one time. To enable the Misfeed (Multipick) Detection feature in an HP Smart
Document Scan Software profile, follow these steps:
1.
2.
3.
4.
Open the HP Smart Document Scan Software.
Select a scan profile, and then click Edit.
On the Scan tab of the Profile Settings dialog box, click Advanced Settings.
On the More tab of the Properties dialog box, select the Enable check box.
Scanned image is fuzzy
Verify that the document original is not fuzzy.
Use the Kofax Virtual ReScan Software which shipped with your scanner to process the
scanned data. Such software cleans up the image and compresses the data.
Check for any obstructions in the scanner paper path and make sure the paper width
guides are positioned appropriately. Try another scan.
Clean the glass strips inside the document feeder.
Check the JPEG compression setting. If scanner compression is high, scanned data
might be lost by the compression.
Scanned pages are out of order at the scan destination
Verify that the page order of the original document is correct before inserting into the
document feeder.
Make sure that there are no staples, paper clips, or any other attached material (such as
adhesive notes) that may cause the pages to feed incorrectly.
Verify that pages are not stuck together.
Place the first page of a multiple page document toward the back of the document feeder.
Optimize scanning and task speeds
Several settings influence the total time for a scanning job. When you want to optimize
scanning performance, consider the following information.
•
•
•
•
To optimize performance, make sure your computer meets the recommended system
requirements. To view minimum and recommended system requirements, see
www.hp.com, select your country/region, search on your scanner model, and then
search on datasheet.
In the scanning software, choose the layout setting that matches the orientation of
the originals in the document feeder.
When possible, place originals long-edge down ( ) in the document feeder to reduce
scan time.
To optimize data transfer from the scanner to the scanning software on the computer,
enable scanner hardware (JPEG) compression. Typically, the use of scanner
compression reduces the time to complete all color scans and grayscale scans with
resolution above 300 dpi. Scanner compression affects the rate of data transfer only
and can be used with all output formats.
NOTE: You cannot use scanner compression with black and white originals.
30
Troubleshooting
•
If you are scanning to edit text, the optical character recognition (OCR) software
requires more processing time than for non-OCR scans, which is normal. Wait for the
item to scan.
NOTE: For the best OCR results, scanner compression should be set to the
minimum compression level or disabled.
•
Scanning at a higher resolution than necessary increases scanning time and creates
a larger file with no additional benefit. If you are scanning at a high resolution, set the
resolution to a lower level to increase scanning speed.
The scan is completely black or completely white
The item might not be placed correctly in the document feeder. Make sure that the item
you are trying to scan is placed face down.
Scanned images are not straight
Verify that the document feeder guides are centered on the scanner and set to an
appropriate width for the original being scanned. Make sure the paper guides touch the
edges of the original.
Vertical white stripes appear on the printed page
The destination printer might be out of toner or ink. Scan a different original to the same
printer to see if the issue lies with the printer.
If the second scan has the same problem, try scanning to a different printer.
Scan files are too large
If the saved scan files are very large, try the following:
•
•
•
•
Verify the scan resolution setting:
◦ 200 dpi is sufficient for storing documents as images.
◦ For most fonts, 300 dpi is sufficient for using optical character recognition (OCR)
to create editable text.
◦ For Asian fonts and small fonts, 400 dpi is the recommended resolution.
Scanning at a higher resolution than necessary creates a larger file with no additional
benefit.
Color scans create larger files than do black and white scans.
If you are scanning a large number of pages at one time, consider scanning fewer
pages at a time to create more, smaller files.
Use the Kofax Virtual ReScan Software which shipped with your scanner to process
the scanned data. Such software cleans up the image and compresses the data,
which can result in a smaller file.
Scanner operation problems
31
Chapter 5
Scanner buttons are not working correctly
After each step, press a button to see if it is working correctly. If the problem persists,
proceed with the next step.
1. A cable might be loose. Ensure that the USB cable and the power supply are securely
connected.
2. The HP Scanner Tools Utility might have been used to disable the buttons. If so, use
the HP Scanner Tools Utility to re-enable the buttons.
3. Turn off the scanner, wait 30 seconds, and then turn the scanner back on.
4. Restart your computer.
5. If the problem persists, the buttons might be disabled outside of the HP Scanner Tools
Utility. Try the following procedure:
a. Open Control Panel, select Scanners and Cameras, and then select your
scanner model from the list.
b. Display the scanner properties:
• Windows 2000: Click Properties.
• Windows XP and Vista: Right-click your scanner model, and then click
Properties.
c. Examine the buttons setting for your scanner:
• Windows 2000: Ensure that the Disable Device Events option is not
selected.
• Windows XP and Vista: Ensure the Take No Action option is not selected.
Scanner paper path problems
•
•
•
•
•
•
•
•
Paper jamming, skewing, misfeeds, or multiple-page feeds
Scanning fragile originals
Paper does not feed from the scanner
Originals are curling up in the scanner output tray.
The bottom of the scanned image is cut off
The scanned images have streaks or scratches
An item loaded in the scanner jams repeatedly
Clear jams from the scanner paper path
Paper jamming, skewing, misfeeds, or multiple-page feeds
•
•
•
•
32
Check that all rollers are in place and that the roller doors and scanner hatch are
closed.
If the pages look skewed as they feed into the scanner paper path, check the resulting
scanned images in the software to ensure that they are not skewed.
The pages might not be placed correctly. Straighten the pages and adjust the paper
guides to center the stack.
The paper guides must be touching the sides of the paper stack to work properly.
Please ensure that the paper stack is straight and the guides are against the paper
stack.
Troubleshooting
•
•
The document feeder or output tray might contain more than the maximum number
of pages. Load fewer pages in the document feeder, and remove pages from the
output tray.
Clean the scanner paper path to help reduce misfeeds. If misfeeds still occur, clean
the rollers. If misfeeds still occur, replace the rollers.
Scanning fragile originals
To safely scan fragile originals (photographs or documents on wrinkled or very lightweight
paper) place originals in a clear, heavyweight document sleeve no wider than 300 mm
(11.8 in) before inserting into the document feeder.
Paper does not feed from the scanner
Re-load the pages into the document feeder, ensuring that they make contact with the
rollers.
The scanner hatch might not be securely latched. Open the scanner hatch and then close
it by pressing firmly.
A problem with the scanner hardware might exist. Follow this procedure to test the
scanner:
1. Ensure that the power supply is securely connected between the scanner and a live
electrical outlet or surge protector. Check that the green LED on the power supply
case is on to verify that the power supply is functional.
2. If the power supply is connected to a surge protector, ensure that the surge protector
is plugged into an outlet and turned on.
3. Disconnect the power supply from the scanner and turn off the computer. After 60
seconds, reconnect the power supply to the scanner and then turn on the computer,
in that order.
4. Try to rescan.
Originals are curling up in the scanner output tray.
Under dry conditions, lightweight originals such as those printed on carbonless copy
paper may curl in the output tray. To minimize curl, flatten curled edges on the originals
before placing them in the document feeder. If you cannot flatten curled edges, make
sure the curled edges are facing down when you place the originals in the document
feeder.
The bottom of the scanned image is cut off
By default, the scanning software can scan media that is up to 432 mm (17 in) long. For
longer pages, the end of the document is not included in the scanned image.
Verify that you have specified an appropriate page size in the scanning software.
Scanner paper path problems
33
Chapter 5
The scanned images have streaks or scratches
After each step, try another scan to see if the streaks or scratches are still apparent. If
so, then try the next step. For information on cleaning the scanner, see the Care and
maintenance section.
•
•
•
•
Check that the originals are clean and unwrinkled.
Use a cleaning cloth in the scanner paper path.
Clean the glass strips inside the document feeder.
Clean the rollers manually.
An item loaded in the scanner jams repeatedly
•
•
•
The item might not meet the guidelines for acceptable originals.
The item might have something on it, such as staples or self-adhesive notes on the
original that must be removed.
Make sure the paper guides touch the edges of the original.
Clear jams from the scanner paper path
To clear a paper jam:
1. Open the scanner hatch.
2. Remove the originals or any obstructions from the paper path.
3. Remove any debris (paper, staples, clips, etc.) that you see in the paper path.
34
Troubleshooting
4. Close the scanner hatch until it snaps into place.
5. Reload the unscanned originals in the document feeder.
6. Resume scanning.
Contact HP Support
For support contact information, see the printed Getting Started Guide that came with the
scanner, or see www.hp.com/support.
Contact HP Support
35
6
Product accessibility and
support
Accessibility options on this scanner include an LCD Reader and the ability to enable and
disable scanner buttons.
•
•
•
LCD Reader
Control of the scanner buttons
Getting assistance
LCD Reader
The LCD Reader is software that outputs the status of the LCD on the scanner front panel
to the computer monitor as the LCD changes. The LCD Reader enables accessibility
software tools to express what is being shown on the scanner front panel.
To use the LCD Reader, follow these steps:
1. On your hard drive, navigate to C:\Program Files\Common Files\Hewlett-Packard
\Scanjet\, and then to the 9000 directory.
2. To open the program, double-click hplcd.exe.
NOTE: The LCD Reader is not able to display the LCD text when there is a USB
connection error or the scanner is off.
Control of the scanner buttons
To prevent buttons from being pushed accidentally, you can disable the buttons on the
scanner front panel.
When the buttons are disabled, you always start scans and copies from the computer
using scanning software. You can still press the Cancel ( ) button on the scanner front
panel to stop a scan or copy.
To turn off the scanner buttons, follow these steps:
1. Open the HP Scanner Tools Utility.
2. On the Profiles tab, select the Disable front panel buttons check box.
To turn on the scanner buttons, clear the Disable front panel buttons check box.
NOTE: You must have administrative privileges on the computer to change the
setting of this check box.
36
Product accessibility and support
Getting assistance
In order to get the best results from your HP product, please consult the following HP
support offerings:
1. Review the troubleshooting chapter in this guide.
2. See the HP online support website at www.hp.com/support, or contact your point of
purchase.
HP online support is available to all HP customers. It is the fastest source for up-todate product information and expert assistance, including the following features:
• Online chat and email access to qualified online support specialists
• Software, firmware, and driver updates for your product
• Valuable product and troubleshooting information for technical issues
• Proactive product updates, support alerts, and HP newsletters (available when
you register your product)
3. HP support by phone
• Support options and fees vary by product, country/region, and language.
• Fees and policies are subject to change without notice. Please see www.hp.com/
support for the latest information.
4. Post-warranty period
After the limited warranty period, help is available online at www.hp.com/support.
5. Extending or upgrading your warranty
If you would like to extend or upgrade the product’s warranty, please contact your
point of purchase or see the HP Care Pack Services at www.hp.com/support.
6. If you already purchased an HP Care Pack Service, please check the support
conditions in your contract.
Getting assistance
37
Index
A
accessibility 36
applications
scan from 12
B
Back button 4
black scans
troubleshoot 31
blurry images 30
buttons
scanner front panel 3
C
cables
troubleshoot 26
Cancel button 4
Care Pack Services 37
clean
paper path 19
rollers 20
scanner glass 18
cleaning cloth 19
Color dropout 16
crooked images 31
customer support 35
cut-off images
troubleshoot 33
D
disable scanner buttons 36
document feeder
load cards 11
load paper 8
tips on loading 6
E
export profiles 15
F
features
color dropout 16
Hardware Misfeed
(Multipick) Detection 17
long-page support 15
38
scan profiles 14
Scanner JPEG
compression 16
feeding problems 32
fragile items, scanning 33
fuzzy images 30
G
glass, clean 18
H
hardware compression 16
Hardware Misfeed (Multipick)
Detection feature 17
HP Care Pack Services 37
HP paper-path cleaning
cloth 19
HP Scanner Tools Utility
Maintenance tab 18
uses for 5
HP Smart Document Scan
Software
scan from 12
I
import profiles 15
install software
troubleshoot 25
J
jams
troubleshoot 34
L
lamp
troubleshoot 29
LCD Reader 36
lines
troubleshoot 31
long-page support 15
M
maintenance
clean paper path 19
clean rollers 20
HP Scanner Tools Utility
Maintenance tab 18
media
jams 34
misfeeds 32
not feeding 32
troubleshoot 32
misfeeds
troubleshoot 32
multipick detection 17
multiple-page feeds 32
O
OK/select button 4
order
roller replacement 23
supplies 18
P
pages missing, troubleshoot 29
pages out of order 30
paper
jams 34
misfeeds 32
not feeding 32
troubleshoot 32
paper-path
clean 19
feeding problems 32
parts
order 23
Power Save mode 29
power supply
troubleshoot cable 26
product support 36
profiles
import and export 15
programs
scan from 12
R
reduce file size 16
replace rollers 23
reset scanner 27
Index
rollers
clean 20
replace 23
S
scan
cards 11
feeding problems 32
files too large 31
fragile items 33
from HP Smart Document
Scan Software 12
from other programs 12
paper originals 8
scan profiles 14
scanner
front panel buttons 3
reset 27
Scanner hardware
compression 16
scanner lamp
troubleshoot 29
screen reader 36
skewed images 31
software
troubleshoot installation 25
uninstall and reinstall 26, 28
speed
troubleshoot 29
speed, troubleshoot 30
streaks
troubleshoot 34
stripes
troubleshoot 31
supplies
order 18
support 35, 36
T
troubleshoot
basic tips 25
black scans 31
cables 26
check power 27
crooked images 31
cut-off images 33
feeding problems 32
fragile items 33
fuzzy images 30
installation 25
jams 34
lamp stays on 29
large scan files 31
misfeeds 32
page order 30
pages missing 29
paper not feeding 32
power 29
reset scanner 27
scanning fragile items 33
speed 29, 30
stops working 28
streaks 34
two-sided scans 29
uninstall and reinstall
software 26, 28
warm-up time 29
white lines 31
white scans 31
turn on scanner
troubleshoot 29
TWAIN-compliant programs
scan from 12
two-sided scans
troubleshoot 29
U
uninstall and reinstall
software 26, 28
USB cable
troubleshoot 26
V
vertical white stripes
troubleshoot 31
W
warm-up time 29
warranty
extended 37
Web sites
order supplies 18
replacement parts 23
white scans
troubleshoot 31
white stripes
troubleshoot 31
39