Human Touch RMS-15 User's Manual

Robotic Massage® Chair
w w w. i n t e r h e a l t h . c o m
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Safety notices...
Read all instructions before using the RMS-15
Massage Chair.
For household use only. Please read and observe these safety instructions carefully to reduce
the possibility of fire or injury. For additional questions, please call our Customer Service
Representatives at (800) 355-2762.
Those with the following conditions should consult their physician prior to using this massage chair.
Malignant tumor
Heart Disease
Conditions requiring rest
Back Disease or back trouble from an injury or accident
For your safety
Grounding instructions and methods
Get acquainted
Take control of Human Touch™
Full Function Controller
Fine Tuning Your Massage
Give your legs the night off
Foot and Calf massage
Product care and storage
General Maintenance
Do not use your massage chair in an excessively humid or dusty environment.
Your massage chair should be operated at a room temperature of between 40° and 100° F.
Make sure all operation switches are in the OFF position before connecting the power
cord to an electrical outlet.
Do not use attachments which are not recommended by Interactive Health ® .
Turn the power switch on the back of the chair to the OFF position when not in use.
If you detect a malfunction or any other abnormal condition in the operation of your chair, turn off the power
immediately and disconnect the power cord from the outlet.
If you feel severe discomfort during the operation of your massage chair, stop using the chair and consult
your physician.
Should you have a power failure, turn the power switch to the OFF position.
You should not use the chair for more than 15 minutes at one time.
If the chair has gotten wet or is exposed to moisture, turn the chair off, unplug it from the wall socket and
call Interactive Health ® customer service.
Keep your massage chair clean and away from humidity.
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Warranty & Service
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Enjoy the Human Touch...
NEW Human Touch Technology™
hank you for choosing the
RMS-15 Robotic Massage® Chair from
Interactive Health®. We are confident that
HTT ™ is a true step forward in Robotic Massage ® technology. The result of years of research
you will find this product to be among the
best available.
and development, this revolutionary system emulates the latest techniques used by massage
For over two decades, Interactive Health®
has been a leader in the field of massage
products. We create state-of-the-art
products that embrace the latest
technology while applying the ancient
healing art of massage. With today’s
fast-paced lifestyles, balancing your
physical and mental needs requires the
right mix of proper nutrition, exercise, and
massage. Interactive Health® Massage
HOW DOES IT WORK? It starts with a multi-patent pending mechanism that acts like
Systems are vital components for
achieving balance between physical and
mental well-being. To learn more about
our company and our products, we invite
you to visit us on the Internet at:
and chiropractic professionals for back and spinal care.
“wrists and arms”. The “hands” consist of four, three-dimensional massaging rollers, which
are surrounded by a firm, yet comfortable material that feels like “fingers and thumbs”.
Working together, these robotic components deliver a variety of massage functions that feel
great, and produce the most lifelike massage available.
"HTT ™ , recommended by professionals, designed for you."
“HTT ™” is the preferred technology of the ACCO
Partners in Your Well-Being.
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For your safety...
Read all instructions before using the RMS-15
Massage Chair.
Always unplug the massager chair from the electrical
outlet immediately after using and before cleaning.
To reduce the risk of electrical shock
Do not reach for an appliance that has fallen
into water.
Unplug immediately.
Do not put hands or fingers near the massage
mechanism or rollers while the RMS-15 is running.
Touching the mechanism can result in injury from
the rollers squeezing together.
To reduce the risk of burns, fire, electric shock or injury
to persons:
An appliance should never be left unattended when
plugged in.
Unplug from outlet when not in use, and before installing
or taking off parts.
Do not operate under blanket or pillow. Excessive
heating can occur and cause fire, electric shock, or
injury to persons.
Close supervision is necessary when this appliance
is used by, on, or near children, invalids, or disabled
Use this appliance only for its intended use as
described in this manual. Do not use attachments not
recommended by Interactive Health® .
Never operate this appliance if it has a damaged cord or
plug, if it is not working properly, if it has been dropped
or damaged, or dropped into water. Return the appliance
to a service center for examination and repair.
Always keep the power cord away from heated surfaces.
Never drop or insert any object into any opening.
This product is for use on a normal 120-volt circuit and has a
grounding plug that looks like the plug illustrated in sketch (A).
A temporary adapter that looks like the adapter used in sketches
(B) and (C) may be used to connect this plug to a 2-pole
receptacle as shown in sketch (B), if a properly grounded plug is
not available. The temporary adapter should be used only until a
properly grounded outlet (sketch A) can be installed by a qualified
electrician. The green colored, rigid ear tab or the like extending
from the adapter must be connected to a permanent ground such
as a properly grounded outlet box cover. Whenever the adapter
is used, it must be held in place by a metal screw.
Do not use outdoors.
Do not operate where aerosol (spray) products are
being used or where oxygen is being administered.
his product must be
grounded. If it should
malfunction or breakdown,
grounding provides a path
of least resistance for
electrical current to reduce
the risk of electric shock.
This product is equipped with
a cord having an equipmentgrounding conductor and
a grounding plug. The plug
must be plugged into an
appropriate outlet that
is properly installed and
grounded in accordance
with all local codes and
To disconnect, turn all controls to the OFF position,
then remove plug from outlet.
Do not massage abdomen when pain is present or
if you are pregnant.
Do not massage any area of the body that is swollen,
inflamed or covered with skin eruptions. Do not use on
unexplained calf pain.
Do not use massager when standing on a damp floor,
or when any part of the body is in contact with plumbing
or any similar ground.
Always connect massager to a properly grounded
electrical outlet.
This unit is designed to operate on standard 120 Volt
60 Hz house current.
Do not use unit if noise above normal sound is heard.
The unit is designed for personal in-home use.
Commercial use will void warranty.
Never operate the appliance with the air openings
Improper connection of the equipment-grounding
conductor can result in a risk of electronic shock.
Check with a qualified electrician or serviceman if
you are in doubt as to whether this product is properly
grounded. Do not modify the plug provided with the
product – if it will not fit the outlet, have a proper outlet
installed by a qualified electrician.
WARNING: Your chair is equipped with a thermal
resetting protection device. This is an added safety
feature to protect you and your massage chair from
overheating. If the chair should suddenly stop and
will not start, turn the main power switch, located on
the back of the chair, off and do not operate the chair
for at least 30 minutes. Failure to turn the chair off
may result in the chair starting unexpectedly when the
device cools.
Keep the air openings free of lint, hair, and the like.
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Get acquainted...
our new RMS-15
massage chair is a
quality piece of furniture,
and can be utilized and
cared for like the rest of
the fine furniture in your
home. Using your new
RMS-15 is as simple as
turning it on and sitting
down. The quick start
information on this page
will get you in your seat
and prepared for your
first HT™ massage.
AMC 2-Adaptive Massage Comfort Control
Power up
These quick start steps will quickly get you into your new
This feature allows you to fine
massage chair and ready for a more thorough under-
tune the intensity of your mas-
standing of the many features built into theRMS-15. (If
sage to suit your needs.
you have not already connected the RMS Ottoman to
the Master Chair please refer to the quick assembly card
As the LED display moves up
before proceeding.)
the scale, the massage becomes
more aggressive. Adjust the LED
scale to the lower range on the
scale for a gentle massage
Master Power Switch
See detailed information about
Before starting, please
read all Safety Warning
and Cautions. Plug
the massage chair into
a grounded 110 VAC
power source and turn
on the master power
switch located on the
back of the right hand
the operation of this powerful
customizing feature later in the
"Fine tuning your massage"
section of this manual.
Power Recline
Convertible calf and foot massage
Toggle thumb control toward
recline icon to effortlessly achieve
optimum back angle.
The convertible Calf Massager can easily be rotated to function
as a leg support or an innovative Calf & Foot Massager.
Reviewing all of the
illustrated steps and
information in this Use
and Care Manual will
allow you to experience
the full suite of luxury
features built into your
HT ™ chair. Our Human
Touch Technology™ can
be set-up in many
different ways to suit your
needs and provide
optimum comfort for
many years to come.
Whole Back Massage
Sit in chair and select
the Whole massage
button on the remote.
Read the remainder
of this manual while
enjoying your first
Human Touch ™ Massage.
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Resting Position
Calf Massage Position
Foot Massage Position
The flat side of
the Calf Massager
provides comfortable
elevated support for
your legs.
Pull the oval release
handle and rotate the
Calf Massager away from
the chair until you hear
it click.
Pull the oval shaped release handle
and rotate the Calf Massager away
from the chair. Leave the footrest
rotating freely. Place your feet into
the massage openings.
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Take control of Human Touch ™ ...
Auto Massage
These functions run pre
programmed combinations of signature massage modes for 15
minutes. Choose a Full
Back massage, an Upper Back massage or a
Lower Back massage.
Shoulder Height allows
you to adjust the upper
massage height limit for
small, medium and tall
Up-Down Massage Modes
Power Status/Session Timer
Compression (An exclusive feature of Interactive Health HTT product line.)
This window features a
countdown timer that
informs you how much time
remains in each 15 minute
massage session.
Alternating strokes along the back that press on both spinal muscles
and spinal joint areas.
Feels like:
Heels of hand firmly pushing on muscles along the side of the spine,
and then inward toward the spine. Alternating "hands" also deliver a
soothing rolling motion for the body.
Massage technique:
Emulates massage technique frequently used in sports medicine, and
in spinal therapy by chiropractors. Motion spreads and places pressure on deep muscle tissue, forcing it to relax. The rocking motion also
loosens spinal joints characteristic. of spinal therapy.
aids in muscle and joint repair due to strain form exercise, long hours
spent bent over a desk, or high stress levels; can improve mobility and
overall posture.
Custom /Auto Massage
Features in this zone
allow you to customize
the massage style for
your individual needs.
Fine tune the position and
focus of your massage
with finger tip control.
Calves, Feet
Adjust massage cycle for
calves and feet.
Body Position
Power Recline buttons
allow you to adjust the angle
of the backrest for optimum
comfort. Auto Restore
functions the same as Stop/
Park plus resets back rest to
normal upright position.
Use Stop/Park to cancel
all massage sessions and
park rollers at the top of the
back rest.
Full Function
Calves, Feet
Exclusive Human Touch™ features
and functions can be activated
in many combinations to achieve
irresistible sensation and relaxation
from head to toe.
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Massage nodes moving in small, circular motion on both sides of spine
Feels like:
The thumbs or heels of the hand pressing firmly in a circular motion on
both sides of the spine.
Massage technique:
Emulates the thumb kneading performed by a massage therapist or
other professional. This second phase of massage is slightly more
intense than the rolling and is considered to be a more deep muscle
Relieves tension and soreness by lifting and stretching muscles;
improves circulation and helps bring vital nutrients to spinal area.
Knead + Percussion
The same feel and benefits as described in “Up-Down Kneading” that
can be applied in a single area. Use the Manual Positon up & down
buttons to apply the massage in the desired area.
Feels like:
The thumbs or heels of the hand pressing firmly in a circular motion
on both sides of the spine.
Massage technique:
Emulates the thumb kneading performed by a massage therapist or
other professional.
Relieves tension and soreness by lifting and stretching muscles;
improves circulation and helps bring vital nutrients to spinal area.
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Human Touch ™ control
Stationary Massage Modes
Width Control
Focus or diffuse massage pressure
by adjusting the width of the
precision massage rollers. Select
narrow, standard, or wide roller
setting while in Percussion, Roll Full
Back and Roll Partial Back massage modes.
Oval-elliptical nodes slowly and gently move up and down your back, near the spine, gently
alternating side to side.
Feels like:
The hands of a therapist pressing firmly yet gently on your muscles. First on one side of the
spine, then on the other.
Massage technique:
Emulates effleurage, the first part of a massage performed by a professional massage
therapist. It is designed to warm-up and loosen the muscles to relieve tension, and prepare
the back for a deeper, therapeutic massage.
Relieves muscle tension; improves circulation and relaxes the back.
The same feel and benefits as
described in “Rolling” that can be
applied in a single area. Use with the
Manual Positon up & down buttons
to apply the massage in the desired
Alternating strokes along the spine that stimulate both spinal muscles and spinal joint areas.
Feels like:
Fists or length of hand rapidly tapping on back muscles.
Massage technique:
Emulates percussive massage, popular in sports medicine; deep muscle therapy.
Flexes spinal joints and relieves pressure on spinal column. Invigorates entire back area.
Manual Position Control
Manually adjusts the massage robot
up or down to focus massage
pressure on the region of your back
that needs it the most. Vertical
position can be manually positioned
while running Kneading,
Compression, or Percussion massage modes.
Fine tuning your massage with the power of AMC
Acupoint mode is a thumb-point massage that deep penetrates muscles. It is most beneficial
in the region between the upper back and the top of the shoulders. Use the Manual Up Down
buttons to apply this mode anywhere on your back.
Fine tune your massage with the precision of the Width and Manual Position Control
buttons. Experience the custom experience of Adaptive Massage Comfort Control (AMC2 )
This feature gives you the ability to adjust the distance between you and the massage rollers
by inflating or deflating air cylinders embedded in the backrest. Pump the cylinders up for a
soft massage or deflate the cylinders completely for the most aggressive massage. The fully
contained air supply system is one of the quietest systems in the industry.
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As with all Interactive Health® Robotic Massage® chairs, the RMS-15 allows you to
customize the massage to your own needs. You can select custom massage functions,
pinpoint the massage anywhere on your back, or let the massage robot caress the full
length of your back automatically. You can also simply choose an automatic program
mode that will run a pre-programmed Human Touch™ massage session.
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Give your legs the night off...
our legs support you
throughout the day and
often need as much care
and rest as your back. With
the RMS-15 you can surrender your entire body to
Human Touch Technology ™
Foot and Calf Massage
from head to toe.
Resting Position
Calf Massage
The flat side of the Calf
Massager provides
comfortable elevated
support for your legs.
Pull Calf/Foot Massager brake lever down to
deploy the Calf /Foot
Pull the oval shaped
release handle and
rotate the Calf Massager away from the
chair until you hear it
click. To return the Calf
Massager to the Resting
Position pull the oval
shaped release handle
again and rotate the Calf
Massager toward the chair.
Place your legs in the
massage openings.
Press the Calf + Foot
button once to activate
the auto program mode.
Press button again to
lock the massage into a
high cycle mode. Press
again to access fixed
low cycle mode. Press
a final time to cancel
all calf + foot massage
Foot Massage
Pull Calf/Foot Massager
brake lever down to deploy
the Calf /Foot Massager.
Pull out the oval Calf/Foot
Massager release handle
and rotate the Calf Massager towards you until it is
moving freely.
Insert your feet in the
Calf/Foot Massager
while it is moving freely
and not locked in place.
Select desired foot massage by toggling through
auto-high-low-cancel on
To fold the Calf/Foot Massager
away, pull out the oval release
handle and rotate the Calf
Massager toward the chair
until you hear a click. Return
the side brake lever to the
up position.
Body Position Control
You may want to adjust your
back angle while using the
Foot and Calf Massager. With
a single stroke of the thumb
operated toggle you can
achieve optimum body position
and seating comfort .
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Product care and storage
Limited Three (3) Year Warranty
Please read the following warranty information for important disclosures before using your new Get- A-Way®
massage chair.
It is Interactive Health ’s mission to design, develop, manufacture, and sell innovative, high quality massage products
that create a better and healthier way of life. We appreciate your commitment to our mission and our products and
are pleased to let you know that the Interactive Health‚ Get- A-Way® massage chair that you purchased comes with
a limited three-year warranty. The warranty provides peace of mind that you are covered for mechanical or structural
defects in workmanship within the coverage guidelines and limitations outlined below.
Coverage Guidlines
The warranty begins on the original purchase date and consists of:
To keep your product working and looking its best,
please follow these simple care guidelines.
• Factory Service (Labor): Interactive Health will supply packing materials, cover return shipping to Interactive
Health, repair parts covered by this warranty and labor for repair work and return shipping to purchaser when
repairs are completed.
General Maintenance
• Structural (Metal Frame): Interactive Health will supply packing materials and repair parts covered by this
warranty and return shipping to purchaser for repairs performed at the factory.
Be sure to disconnect the power cord from the electrical outlet before cleaning.
Do not use benzene, thinner or any other solvents on your massage chair.
• Parts Only (Parts): Interactive Health will supply repair parts that are covered by this warranty and return
shipping to purchaser for repairs performed at the factory.
HTT™ Chair (HTT Models)
Factory Service
New Products (Original Packaging Only)
90 days
1 year
3 years
60 days
6 months
6 months
6 months
6 months
Remove dust on the backrest or armrest with a vacuum.
Refurbished Products
If the backrest or a armrests become soiled, wipe with a damp cloth, then a dry cloth.
Floor Demos (including "out of box")
Common vinyl cleaners may be used for tough stains.
In the unlikely event that your chair malfunctions or requires repair, please contact Interactive Health Customer Service
at (800)355-2762 or between the hours of 8:00AM and 5:00PM PST for assistance.
When cleaning the controller or around the power switch, use a dry cloth only.
Never use a damp cloth to clean the controller or power switch.
It is suggested that you cover the chair when not in use for a long period of time.
The mechanics of this product are specially designed and constructed to be maintenance free.
No periodic lubrication or servicing are required.
All warranty service requires approval and authorization by Interactive Health. Products require a Return Merchandise
Authorization Number (RMA)for any returns to the factory. For returns, the consumer is responsible for packing the
product in the original box or in approved packaging that is available for sale from Interactive Health. Shipping and
freight coverage under this warranty requires scheduling by Interactive Health and only includes “curb-side” pickup/
delivery. Products received without a valid RMA number or one clearly marked on the box will be refused.
Foreign objects should not be inserted between the massage nodes or the unit housing.
10. When not in use for a long period of time, we recommend that the power cord be coiled and
that the unit be placed in an environment free of dust and moisture.
11. Do not store near heat or open flame. Do not leave this product exposed to direct sunlight
for long periods of time. This may cause fading or damage.
General Limitations:
• The warranty is only valid within the United States and Canada provided the product has been operated according
to the instructions accompanying it and has not been misused or damaged in any way that is beyond the control of
Interactive Health.
• All service covered by this warranty must be approved by Interactive Health and repairs performed by
authorized technicians.
• The warranty applies only to the massage chair; accessories or enhancements are not covered.
• Important exclusions apply to cosmetic items such as fabrics, woods, foams, padding, plastics covers, etc.
• Interactive Health is not responsible in any way for losses, damages, or inconvenience caused by equipment failure.
• For a complete listing of warranty coverage, exclusions, and limitations, visit
• Warranties do not apply to rental, business, commercial, institutional,or other non-residential users.
• Separate warranty terms apply to used/refurbished products including those received out-of-box. Proof of purchase
(original receipt) is required for all warranty repairs.
Interactive Health offers extended warranty programs of up to FIVE YEARS to enhance ownership of the Interactive
Health Get- A-Way® Chair! Extended warranty purchases are available within 90 days of purchase of Get- A-Way ®
Chairs from either the retailer or direct from Interactive Health’s Customer Service Department
Please visit for the latest terms and pricing for extended warranties.
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Operating Voltage:
110-120 VAC
Power Consumption:
120 Watts
Chair (reclined) 60”L x 36”W x 24.5”H
Chair 161 Lbs
Recline Angle:
105 - 170 Degrees
Number of Massage Functions:
Six (6)
Programmed Function:
3 Upper, Whole and Lower Back
Massage Head Storage:
Auto at Top
Automatic Timer Shut-Off:
15 minutes
Total Massage Stroke Length:
21.0 Inches
Accu Point
1 speed
1 speed
2 speeds and Auto
2 speeds and Auto
2 speeds and Auto
Kneading Percussion
2 speeds and Auto
Cover Fabric Material:
Leather and Leather match
*Specifications are subject to change without prior notice.
Interactive Health® 2004
Patents Pending and intellectual property rights enforced.
No medical claims are warranted or implied by the use of
this product.
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