IBM 1000VA User's Manual

IBM United States Hardware Announcement
110-210, dated September 28, 2010
IBM 1000VA and 1500VA LCD Tower UPS options
available for IBM System x servers
Table of contents
1
2
3
3
3
3
Overview
Key prerequisites
Planned availability date
Description
Product positioning
Product number
5
6
11
16
19
Publications
Technical information
Terms and conditions
Prices
Order now
At a glance
IBM® 1000VA and 1500VA LCD Tower Uninterruptible Power Supply (UPS)
offerings provide power protection with increased efficiency and simplified power
management to safeguard high-availability IBM System x® server environments.
• 1000VA (750 W), and 1500VA (1000 W) tower offerings
• 95+% energy efficiency across line at 100% load
• Nine-language graphical Liquid Crystal Display (LCD) which provides intuitive
management and monitoring capabilities
• Hot-swappable batteries for maximum uptime, availability, and ease of
maintenance
• ABM three-stage charging technology significantly extends battery service life and
optimizes recharge time
• Standard intelligent Power Manager Supervisory software to monitor, manage, and
to gradually shut down the connected load in the event of a power failure
• Optional Network Management Card (46M4110) for enhanced UPS monitoring and
control
• Optional Environmental Monitoring Probe (46M4113) for thermal management
requirements
• Integration with IBM Systems Director Active Energy ManagerTM (AEM) for single
pane of glass power and thermal trending analysis and management
For ordering, contact your IBM representative, an IBM Business Partner, or IBM
Americas Call Centers at 800-IBM-CALL (Reference: YE001).
Overview
In today's high availability server environments, unplanned power outages or line
quality irregularities can have a considerable financial impact on small, medium, and
large enterprise businesses. Selecting the right uninterruptible power supply (UPS)
can efficiently, reliably, and affordably help protect against these potentially costly
incidents.
The new power-dense IBM 1000VA and 1500VA LCD Tower UPS offerings provide
maximum protection, increased efficiency, and simplified power management to
safeguard small offices or System x distributed tower server environments.
IBM 5396 UPS tower offerings come in space-efficient 1.0kVA and 1.5kVA tower
designs. These models are equipped to meet the requirements of your highest
IBM United States Hardware Announcement 110-210
IBM is a registered trademark of International Business Machines Corporation
1
availability systems with geography-specific high- and low-voltage solutions
available.
• 1000 VA/750 W Tower
– 53961AX (120V) with eight NEMA 5-15R
– 53961JX (100V) with eight NEMA 5-15R
– 53961KX (230V) with eight IEC 320 C13 receptacles
• 1500 VA/1000 W Tower
– 53962AX (120V) with eight NEMA 5-15R
– 53962JX (100V) with eight NEMA 5-20R
– 53962KX (230V) with eight IEC 320 C13 receptacles
These units are designed to operate at a greater than 95% efficiency rating at full
load and can increase uptime, with next-generation power protection, while helping
reduce operating costs.
These new offerings also provide intuitive power management and monitoring
capabilities. The intelligent three-button, dual-color backlight graphical Liquid
Crystal Display (LCD) features a bright, easy-to-navigate panel that provides
configurability and displays important status information in nine languages - English,
French, German, Spanish, Russian, Korean, Japanese, Simplified Chinese, and
Traditional Chinese. Runtime, load troubleshooting, and other vital information are
also exhibited. Intelligent power manager supervisory software is also standard to
monitor, manage, and to gradually shut down the connected server loads in the
event of an extended power interruption.
They also come equipped with a communication bay for installation of an optional
Network Management Card (46M4110). The Network Management Card provides
convenient over-the-network UPS remote monitoring and management through a
standard Web browser. An optional Environmental Monitoring Probe (46M4113) is
also available for thermal (temperature and humidity) management requirements.
IBM Systems Director Active Energy Manager (AEM) provides an array of new
features that allow power and thermal trending analysis for improved power
management. By plugging systems into an IBM UPS, AEM is able to collect power
information for each device, presenting a more complete view of energy usage
within the data center. With access to accurate, detailed information on power usage
right at their fingertips, IT and facility managers are now able to manage their data
center for optimal energy efficiency, migrating workloads to alleviate hot spots or
transferring work from underutilized systems to conserve energy.
The new IBM 5396 UPSs also feature ABM technology, which incorporates
sophisticated sensing circuitry and an innovative three-stage charging technique
to significantly extend battery service life and optimize recharge time. ABM also
provides up to a 60-day notification when a hot-swappable battery is approaching
the end of its useful life. Hot-swappable batteries enable maximum uptime,
availability, and ease of maintenance.
All 5396 units come equipped with intelligent load segments. These individual
receptacle groups can be programmed and controlled allowing mission-critical
devices to be prioritized during shutdown to preserve battery runtime.
Feature exchange
None
Key prerequisites
The following customer-supplied wall outlets are required:
IBM United States Hardware Announcement 110-210
IBM is a registered trademark of International Business Machines Corporation
2
• UPS 1000VA and 1500VA LCD Tower UPS - 100 V to 230 V, 10 A to 6.5 A circuit
(single phase)
Planned availability date
October 18, 2010
Description
The 1000VA and 1500VA LCD Tower UPS offerings include all the components
necessary to set up and support System x servers.
Communications and management
• Interface port: DB-9 RS-232, and built-in USB
• Management software included:
– IBM UPS Management Software
• Emergency Power Off (EPO): Terminal provided on the UPS where a separate
external EPO switch can be connected to the UPS
• Optional Network Management card:
– Built in Ethernet 100M, and RS232 Settings/AUX Input
System SEO
Number
Processor Memory
HDD
Interface
CDROM HDD
None
None
None
None
None
Product positioning
In the System x line of UPS offerings, the 1000VA and 1500VA LCD UPS options
add a higher level of power support for IBM systems. These products do not replace
any current offerings, but will reduce usage of the APC UPS 5000, since these new
offerings have much higher watt-per-U space, higher quality power conditioning, and
more management options.
These UPS products join the currently available IBM UPS family; they are highavailability UPS options in a tower form.
Product number
Single Entity Offerings (SEOs)
Description
SEO
number
IBM 1000VA LCD Tower UPS (120V)
53961AX
IBM 1500VA LCD Tower UPS (120V)
53962AX
The following are newly announced features on the specified models of the IBM
System x 5396 machine type.
Description
5396-TU1
IBM United States Hardware Announcement 110-210
MT
Model
5396
TU1
Feature
IBM is a registered trademark of International Business Machines Corporation
3
5396-TU2
EMEA Long Leadtime Configurations
5396
5396
Hungary CHW plant 9SH
5396
Guad CHW plant 9KQ
5396
ISTC CHW 9K2
5396
RTP CHW 9NR
5396
Offload Manufacturing to ISTC
5396
Capacity Scheduling Service
5396
Custom SLA Scheduling Service
5396
Custom Asset Tagging - Standard
5396
Custom Asset Tagging - Enhanced
5396
Request for Global Trade Number (UPC or EAN)
5396
Custom Labeling
5396
Custom Palletization
5396
Department of Defense UID Label
5396
2.8m, 10A/120V, C13 to NEMA 5-15P (US) Line Cord
5396
Line cord - 1.8m, 10A/250V, C13 to NEMA 6-15P (US) 5396
Line cord - 1.8M, 10A/125V, C13 to NEMA 5-15P (US) 5396
Line cord - 2.8m, 10A/250V, C13 to NEMA 6-15P (US) 5396
1000VA; 120V; Tower UPS
1500VA; 120V; Tower UPS
e1350 Special Bid Solution Component
5396
5396
5396
Consolidate Shipment
5396
e1350 Solution Component
5396
TAA Compliant Order
5396
No Publications Selected
5396
TU2
TU1
TU2
TU1
TU2
TU1
TU2
TU1
TU2
TU1
TU2
TU1
TU2
TU1
TU2
TU1
TU2
TU1
TU2
TU1
TU2
TU1
TU2
TU1
TU2
TU1
TU2
TU1
TU2
1763
1764
1765
1766
1767
1770
1772
1796
2200
2201
2207
2220
2221
2320
TU1
TU2
TU1
TU2
TU1
TU2
TU1
TU2
6313
TU1
TU2
TU1
TU2
TU1
TU2
TU1
TU2
6663
6666
7929
TU1
TU2
TU1
TU2
8067
6351
6369
6372
8031
8034
8086
Model conversions
None
Feature conversions
None
Business Partner information
If you are a Direct Reseller - System Reseller acquiring products from IBM,
you may link directly to Business Partner information for this announcement. A
PartnerWorld® ID and password are required (use IBM ID).
https://www.ibm.com/partnerworld/mem/sla.jsp?num=
IBM United States Hardware Announcement 110-210
IBM is a registered trademark of International Business Machines Corporation
4
Publications
Publications are shipped with the announced products.
The IBM Systems Information Center provides you with a single information center
where you can access product documentation for IBM systems hardware, operating
systems, and server software. Through a consistent framework, you can efficiently
find information and personalize your access. The IBM Systems Information Center
is at
http://publib14.boulder.ibm.com/infocenter/systems
IBM Publications Center Portal
http://www.ibm.com/shop/publications/order
The Publications Center is a worldwide central repository for IBM product
publications and marketing material with a catalog of 70,000 items. Extensive
search facilities are provided, as well as payment options via credit card. A large
number of publications are available online in various file formats, which can
currently be downloaded free of charge.
Displayable softcopy publications: None
Source file publications: None
Services
Global Technology Services
IBM services include business consulting, outsourcing, hosting services, applications,
and other technology management.
These services help you learn about, plan, install, manage, or optimize your IT
infrastructure to be an On Demand Business. They can help you integrate your highspeed networks, storage systems, application servers, wireless protocols, and an
array of platforms, middleware, and communications software for IBM and many
non-IBM offerings. IBM is your one-stop shop for IT support needs.
For details on available services, contact your IBM representative or visit
http://www.ibm.com/services/
For details on available IBM Business Continuity and Recovery Services, contact your
IBM representative or visit
http://www.ibm.com/services/continuity
For details on education offerings related to specific products, visit
http://www.ibm.com/services/learning/index.html
Select your country, and then select the product as the category.
System x and BladeCenter support services
Recommended core technical support
When you buy IBM System x technology, include the support services you need -to help keep both your hardware and software working for you, day after day, at
peak performance. It's your first step toward helping to protect your investment and
sustain high levels of system availability. We offer service-level and response-time
IBM United States Hardware Announcement 110-210
IBM is a registered trademark of International Business Machines Corporation
5
options to fit your business needs. And we'll help you get started with a core support
package that includes:
• Continuous system monitoring
Electronic monitoring that helps speed up problem-solving with automated, early
detection of potential problems and system errors.
• Hardware maintenance
World-class remote and on-site hardware problem determination and repair
services.
• Software technical support
Access to help line calls for fast, accurate answers to your questions during
installation and throughout ongoing operations.
For more information, visit
http://www.ibm.com/servers/eserver/xseries/services.html
Technical information
Specified operating environment
Physical specifications
IBM 1000VA LCD Tower UPS
Dimensions
• Approximate height: 246 mm (9.7 in)
• Approximate width: 160 mm (6.3 in)
• Approximate depth: 436 mm (17.2 in)
• Approximate weight: 14.3 kg (31.5 lb)
Shipping dimensions
• Approximate height: 389 mm (15.3 in)
• Approximate width: 291 mm (11.5 in)
• Approximate depth: 577 mm (22.7 in)
• Approximate weight: 16.7 kg (36.8 lb)
IBM 1500VA LCD Tower UPS
Dimensions
• Approximate height: 246 mm (9.7 in)
• Approximate width: 160 mm (6.3 in)
• Approximate depth: 436 mm (17.2 in)
• Approximate weight 19.0 kg (41.9 lb)
Shipping dimensions
• Approximate height: 389 mm (15.3 in)
• Approximate width: 291 mm (11.5 in)
• Approximate depth: 577 mm (22.7 in)
• Approximate weight: 21.4 kg (47.1 lb)
IBM United States Hardware Announcement 110-210
IBM is a registered trademark of International Business Machines Corporation
6
Electrical specifications
• UPS 1,000 VA / 750W Tower - (single phase)
– 53961AX 1000 VA, 120V AC, 60 Hz, 8.8 A
• Output through 8 NEMA 5-15R receptacles
– 53961JX 1000 VA, 100V AC, 60 Hz, 10.5 A
• Output through 8 NEMA 5-15R receptacles
• UPS 1,000 VA / 750 W Tower - (single phase)
– 53961KX 1,000 VA, 220-240V AC, 50 Hz, 4.6 A
• Output through 8 IEC 320 C13 receptacles
• UPS 1,500 VA / 1000 W Tower - (single phase)
– 53962AX 1440 VA, 120V AC, 60 Hz, 12.6 A
• Output through 8 NEMA 5-15R, receptacles
• UPS 1,500 VA / 1000 W Tower - (single phase)
– 53962JX 1200 VA, 100V AC, 60 Hz, 12.6 A
• Output through 8 NEMA 5-20R, receptacles
• UPS 1,500 VA / 1000 W Tower - (single phase)
– 53962KX 1,500 VA, 220-240V AC, 50 Hz, 6.9 A
• Output through 8 IEC 320 C13 receptacles
• Audible noise at 1 meter: 55 dBa (100% load)
• Online thermal dissipation:
– 1AX, 1JX, 1KX - 853 BTU/hr
– 2AX, 2JX, 2KX - 1708 BTU/hr
Equipment approvals and safety
• FCC
• UL
• CSA or cUL
• CE Mark
• NOM
• GOST
• BSMI Taiwan
• CB Report
• VCCI
• C-Tick (Australia)
• Korea KC
Standards
None
Operating environment
• Temperature: 0° to 40.0° C (32° to 104° F) at 0 to 3,000 m (0 to 9,843 ft)
• Relative humidity: 5% to 95%
• Maximum altitude: 3,000 m (9,843 ft)
Hardware requirements
None
IBM United States Hardware Announcement 110-210
IBM is a registered trademark of International Business Machines Corporation
7
Software requirements
The 1000VA or 1500VA LCD UPS will provide backup power to your server regardless
of the operating system used. However, to enjoy the benefits and manageability
features provided with the IBM UPS Management Software (which is needed to
shutdown the server gracefully during a power outage by receiving and processing
the shutdown commands from the UPS or NMC based on the operating state of the
UPS) via SNMP or serial, one of the following operating systems must be used:
• Windows® XP Professional Edition
• Windows XP Professional x64 Edition
• Windows Server 2003/2003 R2, Enterprise Edition
• Windows Server 2003/2003 R2, Enterprise x64 Edition
• Windows Server 2003/2003 R2, Standard Edition
• Windows Server 2003/2003 R2, Standard x64 Edition
• Windows Vista Business x86
• Windows Vista Business x64
• Windows Vista Ultimate x86
• Windows Vista Ultimate x64
• Windows 7 Prof x86
• Windows 7 Prof x64
• Windows 7 Ultimate x86
• Windows 7 Ultimate x64
• Windows Server 2008, Enterprise x86 Edition
• Windows Server 2008, Enterprise x64 Edition
• Windows Server 2008, Standard x86 Edition
• Windows Server 2008, Standard x64 Edition
• Windows Server 2008, Standard Edition R2 x64 Edition
• Red Hat Enterprise Linux® 5 Server Edition
• Red Hat Enterprise Linux 5 Server x64 Edition
• Red Hat Enterprise Linux 4 AS for Intel® x86
• Red Hat Enterprise Linux 4 AS for 64 bit
• Red Hat Enterprise Linux 4 ES for x86
• Red Hat Enterprise Linux 4 ES for 64 bit
• Red Hat Enterprise Linux 4 AS for iSeries® and pSeries®
Also, to enjoy the benefits and manageability features provided with the IBM UPS
Management SW via USB, one of the following operating systems must be used:
• Windows XP Professional Edition
• Windows XP Professional x64 Edition
• Windows Server 2003/2003 R2, Enterprise Edition
• Windows Server 2003/2003 R2, Enterprise x64 Edition
• Windows Server 2003/2003 R2, Standard Edition
• Windows Server 2003/2003 R2, Standard x64 Edition
• Windows Vista Business x86
• Windows Vista Business x64
• Windows Vista Ultimate x86
• Windows Vista Ultimate x64
• Windows 7 Prof x86
• Windows 7 Prof x64
• Windows 7 Ultimate x86
IBM United States Hardware Announcement 110-210
IBM is a registered trademark of International Business Machines Corporation
8
• Windows 7 Ultimate x64
• Windows Server 2008, Enterprise x86 Edition
• Windows Server 2008, Enterprise x64 Edition
• Windows Server 2008, Standard x86 Edition
• Windows Server 2008, Standard x64 Edition
• Windows Server 2008, Standard Edition R2 x64 Edition
Program requirements
None
Compatibility
The IBM UPS 1000VA and 1500VA are compatible with all System x servers, as well
as other supporting devices that require ac power.
User group requirements
This announcement satisfies or partially satisfies the requirements from one or
more of the worldwide user group communities. Groups include COMMON, COMMON
Europe, Guide Share Europe (GSE), InterAction (Australia/New Zealand), Japan
Guide Share (JGS), and SHARE Inc.
Planning information
Customer responsibilities
1000VA and 1500VA LCD Tower UPS
The IBM 1000VA and 1500VA LCD Tower UPS are designated as customer setup.
Customer setup instructions are shipped with each system.
Note: Due to the high weights of UPS and EBM options, it is very important that
customers follow IBM recommendations on placement.
Cable orders
None
Installability
The IBM LCD Tower UPS requires about 30 minutes for installation. Installation
includes unpacking, attaching customer provided line cord, setting up, and powering
on the system.
Packaging
1000VA and 1500VA LCD Tower UPS
Product
Package description
IBM 1000VA LCD
Tower UPS
IBM 1500VA LCD
Tower UPS
System unit carton
Boxes
1
Contents:
Base UPS with X-SNMP/Web Adapter Card with Serial
Functionality
Accessory kit, includes:
- Serial Cable (3.7 m, 12 ft.)
- USB Cable
- REPO Connector
- Documentation kit, includes:
- Important Notices Manual
IBM United States Hardware Announcement 110-210
IBM is a registered trademark of International Business Machines Corporation
9
- Warranty Flyer
- Documentation CD
- Software CD
The 1000VA and 1500VA LCD Tower UPS is shipped as a single package. Other items
are in zipped bags.
Retail only
Packaging dimensions/weight
IBM 1000VA LCD Tower UPS
Shipping dimensions
• Approximate height: 270 mm (10.6 in)
• Approximate width: 600 mm (23.6 in)
• Approximate depth: 800 mm (31.5 in)
• Approximate weight:
– 27.5 kg (60.7 lb) - 1AX
– 28.6 kg (63.0 lb) - 1KX
IBM 1500VA LCD Tower UPS
Shipping dimensions
• Approximate height: 270 mm (10.6 in)
• Approximate width: 600 mm (23.6 in)
• Approximate depth: 1000 mm (39.4 in)
• Approximate weight:
– 40.3 kg (88.7 lb) - 2AX
– 40.5 kg (89.3 lb) - 2KX
Note: All measurements are approximate.
Supplies
For end users
IBM 1000VA or 1500VA LCD Tower UPS can be purchased through dealers around
the world.
Security, auditability, and control
It is a customer's responsibility to ensure that the server is secure to prevent
sensitive data from being removed.
The customer is responsible for evaluation, selection, and implementation of security
features, administrative procedures, and appropriate controls in application systems
and communications facilities.
IBM Electronic Services
IBM has transformed its delivery of hardware and software support services to
help you achieve higher system availability. Electronic Services is a Web-enabled
solution that offers an exclusive, no-additional-charge enhancement to the service
and support available for IBM servers. These services are designed to provide
the opportunity for greater system availability with faster problem resolution
and preemptive monitoring. Electronic Services comprises two separate, but
IBM United States Hardware Announcement 110-210
IBM is a registered trademark of International Business Machines Corporation
10
complementary, elements: Electronic Services news page and Electronic Services
Agent.
The Electronic Services news page is a single Internet entry point that replaces the
multiple entry points traditionally used to access IBM Internet services and support.
The news page enables you to gain easier access to IBM resources for assistance in
resolving technical problems.
The Electronic Service Agent is no-additional-charge software that resides on
your server. It monitors events and transmits system inventory information to IBM
on a periodic, client-defined timetable. The Electronic Service Agent automatically
reports hardware problems to IBM. Early knowledge about potential problems
enables IBM to deliver proactive service that may result in higher system availability
and performance. In addition, information collected through the Service Agent is
made available to IBM service support representatives when they help answer your
questions or diagnose problems. Installation and use of IBM Electronic Service Agent
for problem reporting enables IBM to provide better support and service for your
IBM server.
TM
To learn how Electronic Services can work for you, visit
http://www.ibm.com/support/electronic
Terms and conditions
MES discount applicable
No
Field installable feature
Yes
Customer setup
Yes
Machine code
No license terms apply.
IBM Global Financing
Yes
To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or
IBM.
In the United States, call 800-IBM-SERV (426-7378), or write to:
Warranty Information
P.O. Box 12195
Research Triangle Park, NC 27709
Attn: Dept JDJA/B203
Warranty period
• Three years - 5396 Tower UPS
• Optional features - One year
Extended Warranty Service
This product is provided with three years of standard warranty.
IBM United States Hardware Announcement 110-210
IBM is a registered trademark of International Business Machines Corporation
11
An IBM part or feature installed during the initial installation of an IBM machine is
subject to a full warranty effective on the date of installation of the machine. An IBM
part or feature which replaces a previously installed part or feature assumes the
remainder of the warranty period for the replaced part or feature. An IBM part or
feature added to a machine without replacing a previously installed part or feature
is subject to a full warranty effective on its date of installation. Unless specified
otherwise, the warranty period, type of warranty service, and service level of a part
or feature is the same as the machine it is installed.
The following have been designated as consumables or supply items and are,
therefore, not covered by this warranty:
• None
Warranty service
If required, IBM provides repair or exchange service, depending on the type of
warranty service specified below for the machine. IBM will attempt to resolve your
problem over the telephone or electronically by access to an IBM website. Certain
machines contain remote support capabilities for direct problem reporting, remote
problem determination, and resolution with IBM. You must follow the problem
determination and resolution procedures that IBM specifies. Following problem
determination, if IBM determines On-site Service is required, scheduling of service
will depend upon the time of your call, machine technology and redundancy,
and availability of parts. Service levels are response-time objectives and are not
guaranteed. The specified level of warranty service may not be available in all
worldwide locations. Additional charges may apply outside IBM's normal service
area. Contact your local IBM representative or your reseller for country- and
location-specific information.
The type of service is Customer Replaceable Unit (for example, keyboard, mouse,
speaker, memory, or hard disk drive) Service and On-site Service.
Customer Replaceable Unit (CRU) Service
IBM provides a replacement CRU to you for you to install. CRU information and
replacement instructions are shipped with your machine and are available from
IBM at any time on your request. A CRU is designated as being either a Tier 1
(mandatory) or a Tier 2 (optional) CRU. Installation of Tier 1 CRUs, as specified
in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your
request, you will be charged for the installation. You may install a Tier 2 CRU
yourself or request IBM to install it, at no additional charge, under the type of
warranty service designated for your Machine.
Based upon availability, a CRU will be shipped for next-business-day (NBD) delivery.
IBM specifies in the materials shipped with a replacement CRU whether a defective
CRU must be returned to IBM. When return is required, return instructions and a
container are shipped with the replacement CRU, and you may be charged for the
replacement CRU if IBM does not receive the defective CRU within 15 days of your
receipt of the replacement.
The following parts have been designated as Tier 1 CRUs:
• 1000VA 120V Tower UPS Chassis
• 1000VA 100V Tower UPS Chassis
• 1000VA 230V Tower UPS Chassis
• 1500VA 100V Tower UPS Chassis
• 1500VA 230V Tower UPS Chassis
• 1500VA 120V Tower UPS Chassis
• Front bezel
• RS232 Communications Cable
• USB Cable
IBM United States Hardware Announcement 110-210
IBM is a registered trademark of International Business Machines Corporation
12
• REPO Connector
• NMC Card Setting Cable
• Network Management Card Kit
• UPS 1000VA Battery
• UPS 1500VA Battery
• Power cord
• Environmental Monitoring Probe kit
On-site Service
At IBM's discretion you will receive CRU service or IBM or your reseller will repair
the failing machine at your location and verify its operation. If required, On-site
Repair is provided, 9 hours per day, Monday through Friday excluding holidays,
NBD response. You must provide a suitable working area to allow disassembly and
reassembly of the IBM machine. The area must be clean, well lit, and suitable for
the purpose. On-site Service is not available in all countries, and some countries
have kilometer or mileage limitations from an IBM service center. In those locations
where On-site Service is not available, the normal in-country service delivery is
used.
Call IBM at 1-800-IBM-SERV (426-7378) to assist with problem isolation for
hardware to determine if warranty service is required. Telephone support may be
subject to additional charges, even during the limited warranty period.
Calls must be received by 5:00 p.m. local time in order to qualify for NBD service.
International Warranty Service
International Warranty Service (IWS) is available in selected countries or regions.
The warranty service type and the service level provided in the servicing country
may be different from that provided in the country in which the machine was
purchased.
Under IWS, warranty service will be provided with the prevailing warranty service
type and service level available for the IWS-eligible machine type in the servicing
country, and the warranty period observed will be that of the country in which the
machine was purchased.
To determine the eligibility of your machine and to view a list of countries where
service is available, visit
http://www-304.ibm.com/jct01004c/systems/support/supportsite.wss/
warrantyform?brandind=5000008
For more information on IWS, refer to Services Announcement 601-034, dated
September 25, 2001.
Licensing
Programs included with this product are licensed under the terms and conditions of
the License Agreements that are shipped with the system.
Maintenance services
ServicePac , ServiceSuite , ServiceElect, and ServiceElite
ServicePac®, ServiceSuite , ServiceElect, and ServiceElite provide hardware
warranty service upgrades, maintenance, and selected support services in one
agreement.
TM
IBM United States Hardware Announcement 110-210
IBM is a registered trademark of International Business Machines Corporation
13
Warranty service upgrade
During the warranty period, a warranty service upgrade provides an enhanced level
of On-site Service for an additional charge. A warranty service upgrade must be
purchased during the warranty period and is for a fixed term (duration). It is not
refundable or transferable and may not be prorated. If required, IBM will provide
the warranty service upgrade enhanced level of On-site Service acquired by the
customer. Service levels are response-time objectives and are not guaranteed.
IBM will attempt to resolve your problem over the telephone or electronically by
access to an IBM website. Certain machines contain remote support capabilities
for direct problem reporting, remote problem determination, and resolution with
IBM. You must follow the problem determination and resolution procedures that
IBM specifies. Following problem determination, if IBM determines On-site Service
is required, scheduling of service will depend upon the time of your call, machine
technology and redundancy, and availability of parts.
CRUs will be provided as part of the machine's standard warranty CRU Service
except that you may install a Tier 1 CRU yourself or request IBM installation, at no
additional charge, under one of the On-site Service levels specified below.
IBM will repair the failing machine at your location and verify its operation. You must
provide a suitable working area to allow disassembly and reassembly of the IBM
machine. The area must be clean, well lit, and suitable for the purpose.
Maintenance service
If required, IBM provides repair or exchange service, depending on the type of
maintenance service specified below for the machine. IBM will attempt to resolve
your problem over the telephone or electronically by access to an IBM website.
Certain machines contain remote support capabilities for direct problem reporting,
remote problem determination, and resolution with IBM. You must follow the
problem determination and resolution procedures that IBM specifies. Following
problem determination, if IBM determines On-site Service is required, scheduling of
service will depend upon the time of your call, machine technology and redundancy,
and availability of parts. Service levels are response-time objectives and are not
guaranteed.
CRU Service
If your problem can be resolved with a CRU (for example, keyboard, mouse,
speaker, memory, or hard disk drive), IBM will ship the CRU to you for you to install.
CRU information and replacement instructions are shipped with your machine and
are available from IBM at any time on your request.
IBM specifies in the materials shipped with a replacement CRU whether a defective
CRU must be returned to IBM. When return is required, return instructions and a
container are shipped with the replacement CRU, and you may be charged for the
replacement CRU if IBM does not receive the defective CRU within 15 days of your
receipt of the replacement.
On-site Service
IBM will repair the failing machine at your location and verify its operation. You must
provide a suitable working area to allow disassembly and reassembly of the IBM
machine. The area must be clean, well lit, and suitable for the purpose.
Maintenance service (ICA)
Maintenance services are available for ICA legacy contracts.
IBM United States Hardware Announcement 110-210
IBM is a registered trademark of International Business Machines Corporation
14
Alternative service (warranty service upgrades)
During the warranty period, a warranty service upgrade provides an enhanced level
of On-site Service for an additional charge. A warranty service upgrade must be
purchased during the warranty period and is for a fixed term (duration). It is not
refundable or transferable and may not be prorated. If required, IBM will provide
the warranty service upgrade enhanced level of On-site Service acquired by the
customer. Service levels are response-time objectives and are not guaranteed.
IBM will attempt to resolve your problem over the telephone or electronically by
access to an IBM website. Certain machines contain remote support capabilities
for direct problem reporting, remote problem determination, and resolution with
IBM. You must follow the problem determination and resolution procedures that
IBM specifies. Following problem determination, if IBM determines On-site Service
is required, scheduling of service will depend upon the time of your call, machine
technology and redundancy, and availability of parts.
A CRU will be provided as part of the machine's standard warranty CRU Service
except that you may install a Tier 1 CRU yourself or request IBM to install it, at no
additional charge, under the type of warranty service designated for your machine.
IBM will repair the failing machine at your location and verify its operation. You must
provide a suitable working area to allow disassembly and reassembly of the IBM
machine. The area must be clean, well lit, and suitable for the purpose.
Maintenance service
If required, IBM provides repair or exchange service, depending on the type of
maintenance service specified below for the machine. IBM will attempt to resolve
your problem over the telephone or electronically by access to an IBM website.
Certain machines contain remote support capabilities for direct problem reporting,
remote problem determination, and resolution with IBM. You must follow the
problem determination and resolution procedures that IBM specifies. Following
problem determination, if IBM determines On-site Service is required, scheduling of
service will depend upon the time of your call, machine technology and redundancy,
and availability of parts. Service levels are response-time objectives and are not
guaranteed.
CRU Service
If your problem can be resolved with a CRU (for example, keyboard, mouse,
speaker, memory, or hard disk drive), IBM will ship the CRU to you for you to install.
CRU information and replacement instructions are shipped with your machine and
are available from IBM at any time on your request.
IBM specifies in the materials shipped with a replacement CRU whether a defective
CRU must be returned to IBM. When return is required, return instructions and a
container are shipped with the replacement CRU, and you may be charged for the
replacement CRU if IBM does not receive the defective CRU within 15 days of your
receipt of the replacement.
On-site Service
IBM will repair the failing machine at your location and verify its operation. You must
provide a suitable working area to allow disassembly and reassembly of the IBM
machine. The area must be clean, well lit, and suitable for the purpose.
Non-IBM parts support
Warranty service
IBM is now shipping machines with selected non-IBM parts that contain an IBM field
replaceable unit (FRU) part number label. These parts are to be serviced during
the IBM machine warranty period. IBM is covering the service on these selected
IBM United States Hardware Announcement 110-210
IBM is a registered trademark of International Business Machines Corporation
15
non-IBM parts as an accommodation to its customers, and normal warranty service
procedures for the IBM machine apply.
Warranty service upgrades and maintenance services
Under certain conditions, IBM Integrated Technology Services repairs selected nonIBM parts at no additional charge for machines that are covered under warranty
service upgrades or maintenance services.
IBM Service provides hardware problem determination on non-IBM parts (for
example, adapter cards, PCMCIA cards, disk drives, or memory) installed within IBM
machines covered under warranty service upgrades or maintenance services and
provides the labor to replace the failing parts at no additional charge.
If IBM has a Technical Service Agreement with the manufacturer of the failing part,
or if the failing part is an accommodations part (a part with an IBM FRU label), IBM
may also source and replace the failing part at no additional charge. For all other
non-IBM parts, customers are responsible for sourcing the parts. Installation labor is
provided at no additional charge, if the machine is covered under a warranty service
upgrade or a maintenance service.
IBM hourly service rate classification
One
Model conversions
No
Machine installation
Customer setup. Customers are responsible for installation according to the
instructions IBM provides with the machine.
Graduated program license charges apply
No
Licensed internal code and licensed machine code
This product does not contain Licensed Internal Code or Licensed Machine Code.
Educational allowance
None
Prices
For current prices, contact IBM at 888-Shop-IBM (746-7426) or visit
http://www-03.ibm.com/systems/x/
IBM
Description
Machine Model
type
number
SEO
number
IBM 1000VA LCD Tower UPS
5396
1AX
53961AX
IBM 1500VA LCD Tower UPS
5396
2AX
53962AX
IBM United States Hardware Announcement 110-210
IBM is a registered trademark of International Business Machines Corporation
16
The following are newly announced features on the specified models of the IBM
System x 5396 machine type.
Description
Model
Number
Feature
Number
Initial/
MES/
Both/
Support
UPS1000 tower
TU1
UPS1500 tower
TU2
EMEA Long Leadtime Configurations
TU1
1763
TU2
Hungary CHW plant 9SH
TU1
1764
TU2
Guad CHW plant 9KQ
TU1
1765
TU2
ISTC CHW 9K2
TU1
1766
TU2
RTP CHW 9NR
TU1
1767
TU2
Offload Manufacturing to ISTC
TU1
1770
TU2
Capacity Scheduling Service
TU1
1772
TU2
Custom SLA Scheduling Service
TU1
1796
TU2
Custom Asset Tagging - Standard
TU1
2200
TU2
Custom Asset Tagging - Enhanced
TU1
2201
TU2
Request for Global Trade Number (UPC or EAN)
TU1
2207
TU2
Custom Labeling
TU1
2220
TU2
Custom Palletization
TU1
2221
TU2
Department of Defense UID Label
TU1
2320
TU2
2.8m, 10A/120V, C13 to NEMA 5-15P (US) Line Cord
TU1
6313
TU2
Line cord - 1.8m, 10A/250V, C13 to NEMA 6-15P (US)
TU1
6351
TU2
Line cord - 1.8M, 10A/125V, C13 to NEMA 5-15P (US)
TU1
6369
TU2
Line cord - 2.8m, 10A/250V, C13 to NEMA 6-15P (US)
TU1
6372
TU2
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
Initial
1000VA; 120V; Tower UPS
TU1
6663
Initial
1500VA; 120V; Tower UPS
IBM United States Hardware Announcement 110-210
IBM is a registered trademark of International Business Machines Corporation
17
TU2
e1350 Special Bid Solution Component
TU1
TU2
Consolidate Shipment
TU1
TU2
e1350 Solution Component
TU1
TU2
6666
Initial
7929
Initial
Initial
8031
Initial
Initial
8034
Initial
Initial
TU1
TU2
8067
Initial
Initial
TU1
TU2
8086
Initial
Initial
TAA Compliant Order
No Publications Selected
The Single Entity Offerings (SEO)
Description
SEO number
IBM 1000VA LCD Tower UPS
IBM 1000VA LCD Tower UPS
IBM 1000VA LCD Tower UPS
53961AX
53961JX
53961KX
IBM 1500VA LCD Tower UPS
IBM 1500VA LCD Tower UPS
IBM 1500VA LCD Tower UPS
53962AX
53962JX
53962KX
Description
Part
number
type
IBM 1000VA LCD Tower UPS
53961AX
IBM 1500VA LCD Tower UPS
53962AX
Field
install
only
N
Plant
install
only
N
MES
removal
Cables
required
Y
Y
ServicePac for Warranty and Maintenance
Machine
type/Model
5396
5396
5396
5396
5396
5396
5396
5396
ServicePac number
SEO
MTM
Description
3 Year Onsite Repair
4 Hour response
3 Year Onsite Repair
4 Hour Response
4 Year Onsite Repair
Next Business Day
4 Year Onsite Repair
4 Hour Response
4 Year Onsite Repair
4 Hour Response
5 Year Onsite Repair
Next Business Day
5 Year Onsite Repair
4 Hour Response
5 Year Onsite Repair
4 Hour Response
IBM United States Hardware Announcement 110-210
9x5
91Y5458
67567HA
24x7
91Y5459
67567HB
9x5
91Y5460
67567HC
9x5
91Y5461
67567HD
24x7
91Y5462
67567HF
9x5
91Y5463
67567HG
9x5
91Y5464
67567HH
24x7
91Y5465
67567HJ
IBM is a registered trademark of International Business Machines Corporation
18
ServicePac for Maintenance Agreement
Machine
type/Model
5396
5396
5396
5396
5396
5396
ServicePac
SEO
Description
1 Year Onsite Repair
Next Business Day
1 Year Onsite Repair
4 Hour Response
1 Year Onsite Repair
4 Hour Response
2 Year Onsite Repair
Next Business Day
2 Year Onsite Repair
4 Hour Response
2 Year Onsite Repair
4 Hour Response
ServicePac
MTM
9x5
91Y5466
6756MGR
9x5
91Y5467
6756MGS
24x7
91Y5468
6756MGT
9x5
91Y5469
6756MGU
9x5
91Y5470
6756MGV
24x7
91Y5471
6756MGW
These ServicePac offerings are valid for models announced in the United States.
Maintenance charges
For additional information on maintenance and pricing, please contact your IBM
Sales Representative or your IBM Business Partner, or call 1-800-IBM-CALL
(1-800-426-2255).
For ServiceElect (ESA) maintenance service charges, contact IBM Global Services at
888-IBM-4343 (426-4343).
IBM Global Financing
IBM Global Financing offers competitive financing to credit-qualified customers to
assist them in acquiring IT solutions. Offerings include financing for IT acquisition,
including hardware, software, and services, from both IBM and other manufacturers
or vendors. Offerings (for all customer segments: small, medium, and large
enterprise), rates, terms, and availability can vary by country. Contact your local
IBM Global Financing organization or visit
http://www.ibm.com/financing
IBM Global Financing offerings are provided through IBM Credit LLC in the United
States, and other IBM subsidiaries and divisions worldwide to qualified commercial
and government customers. Rates are based on a customer's credit rating, financing
terms, offering type, equipment type, and options, and may vary by country. Other
restrictions may apply. Rates and offerings are subject to change, extension, or
withdrawal without notice.
Financing solutions from IBM Global Financing can help you stretch your budget
and affordably acquire the new product. But beyond the initial acquisition, our endto-end approach to IT management can also help keep your technologies current,
reduce costs, minimize risk, and preserve your ability to make flexible equipment
decisions throughout the entire technology life cycle.
Order now
To order, contact the Americas Call Centers or your local IBM representative, or your
IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU
(426-4968).
Phone:
Fax:
Internet:
Mail:
800-IBM-CALL (426-2255)
800-2IBM-FAX (242-6329)
callserv@ca.ibm.com
IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
IBM United States Hardware Announcement 110-210
IBM is a registered trademark of International Business Machines Corporation
19
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada
L3R 2Z1
Reference: YE001
The Americas Call Centers, our national direct marketing organization, can add your
name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
Trademarks
IBM Systems Director Active Energy Manager, Electronic Service Agent and
ServiceSuite are trademarks of IBM Corporation in the United States, other
countries, or both.
IBM, System x, PartnerWorld, iSeries, pSeries, ServicePac and ibm.com are
registered trademarks of IBM Corporation in the United States, other countries, or
both.
Windows is a registered trademark of Microsoft Corporation in the United States,
other countries, or both.
Linux is a registered trademark of Linus Torvalds in the United States, other
countries, or both.
Intel is a registered trademark of Intel Corporation or its subsidiaries in the United
States and other countries.
Other company, product, and service names may be trademarks or service marks of
others.
Terms of use
IBM products and services which are announced and available in your country
can be ordered under the applicable standard agreements, terms, conditions,
and prices in effect at the time. IBM reserves the right to modify or withdraw this
announcement at any time without notice. This announcement is provided for your
information only. Additional terms of use are located at
http://www.ibm.com/legal/us/en/
For the most current information regarding IBM products, consult your IBM
representative or reseller, or visit the IBM worldwide contacts page
http://www.ibm.com/planetwide/us/
IBM United States Hardware Announcement 110-210
IBM is a registered trademark of International Business Machines Corporation
20