Motorola SURFboard SVG2501 User's Manual

SURFboard® SVG2501
Wireless Voice Gateway
IP telephony, high-speed data with router and firewall,
integrated field-replaceable Lithium-ion battery backup, and
a wireless access point converge in one convenient package.
Motorola’s SVG2501 SURFboard Wireless Voice Gateway provides cable
operators with an intelligent way to offer their customers high-speed data,
landline, and mobile telephone services and an enhanced home network
experience using a single broadband communication solution.
Seamless Mobility in a Stylish Package
Wireless Gateway
Show your premium customers that you appreciate their business
and you are serious about yours. Designed for seamless mobility,
Motorola’s SURFboard SVG2501 Wireless Voice Gateway is a
fully integrated telecommunications solution that combines the
functionality of a cable modem, embedded Multimedia Terminal
Adapter (eMTA), four-port router with advanced firewall, an
802.11b/g wireless access point, and an integrated field-replaceable
Lithium-ion backup battery—all in one convenient, sleek, stylish
package for the sophisticated consumer.
An 802.11b/g/e/i wireless gateway allows consumers to
network computers, gaming consoles, and other peripherals
anywhere in the home.
The SVG2501 is an advanced, integrated, and robust residential
and commercial telecommunications solution, ideal for seamless
mobility and PacketCable™ Multimedia (PCMM) architectures.
The SVG2501 combines all the IP functionality today’s consumers
demand, in a single compact and stylish unit.
High-Speed Internet Access
Four 10/100 Ethernet RJ-45 ports, an integrated DOCSIS 2.0 cable
modem, and an integrated 802.11b/g wireless access point on the
full-featured home network router provide both high-speed Internet
access and a single platform for home networking, eliminating the
need for stand-alone routers, hubs, and access points.
Digital Voice Telephone Service
The SVG2501 delivers up to two lines of primary-line digital voice
telephone service (terminating in RJ-11 connectors) over cable’s
broadband connection to the home. Voice traffic is prioritized
over Internet traffic, giving the user high-quality voice calls, even
while surfing the Web. The SVG2501 also supports a variety of rich
CLASS features, such as caller ID, call waiting, three-way calling,
and call forwarding.
SURFboard SVG2501 Wireless Voice Gateway
With Motorola’s SURFboard integrated home networking
CPE solutions, cable operators can now offer a complete
provisioning, configuration, management, and support
system for their customers—from the gateway to the
desktop and beyond.
User-friendly Installation
Highlights1
Motorola’s integrated SVG2501 includes stateful firewall protection
and WEP (Wired Equivalency Privacy). The SVG2501 is also equipped
with a built-in, easy-to-use Motorola Wi-Fi installation wizard -- a ‘zerotouch’ auto Wi-Fi provisioning tool -- which seamlessly configures
a secure Wi-Fi connection on a user’s machine. When the Wi-Fi
wizard is finished, a secure WPA (Wi-Fi Protected Access) encrypted
wireless connection is established to the gateway, protecting the
user’s machine from hacker attacks. Motorola’s embedded software
enables Wi-Fi deployments with high levels of quality, reliability, and
customer satisfaction, with low operational and support costs for
the MSO.
Ease of use
Plug and play installation
Service Assurance
Supporting the Wi-Fi home network is a new challenge for the cable
industry. As the leading worldwide provider of DOCSIS® products,
Motorola is helping ease cable operators into Wi-Fi delivery. By
combining the highest-performing and lowest cost of ownership
modems in the industry, with easy-to-use Wi-Fi installation and
pairing tools as well as advanced remote management features,
the SVG2501 is offering an all-in-one approach to broadband home
networking. In addition, Motorola’s field-proven NBBS device
management software platform provides the MSO with intelligent
management, auto-provisioning, and remote management features
to improve accuracy, efficiency, and customer satisfaction. These
value-adding features enable remote device administration for
improved accuracy and reduced support costs. The SVG2501 is
compatible with Motorola’s NBBS scalable, carrier-grade software
platform that enables cable operators to remotely access, configure,
monitor, and troubleshoot their full portfolio of consumer devices,
home networks, and services. With Motorola’s integrated SURFboard
home networking CPE solutions and our advanced Remote Device
Management Software Platform, cable operators can now offer
their high-ARPU subscribers a complete customer care solution —
provisioning, configuration, management, and support — from the
gateway to the desktop and beyond.
Front-panel LEDs for power, data activity, and voice
Intuitive, Web-based diagnostics for quick and easy
troubleshooting
Versatile and convenient
Four 10/100 Ethernet (RJ-45) ports enable flexible,
high-speed connectivity
Integrated 802.11b/g wireless access point and up
to two lines (RJ-11) of full-featured telephone service
provide maximum convenience in a small footprint
Advanced router and firewall
Reliable
Power management enhancements optimize
Wi-Fi handset battery performance
Integrated field-replaceable Lithium-ion backup
battery
Expandable
Features up to 16 Service Identifiers (SIDs) for future
expansion of enhanced features
Remote configuration and monitoring
Help to reduce support costs and aid troubleshooting
DOCSIS / Euro-DOCSIS 2.0 and PacketCable /
Euro-PacketCable 1.0 certified; interoperable with
DOCSIS / Euro-DOCSIS 1.0 and 1.1 and compatible
with PacketCable / Euro-PacketCable 1.5; SIP;
CableHome™ 1.1 optional
Signaling
Support for Network Call Signaling (NCS) and
Session Initiation Protocol (SIP)
Telephony
Support for G.711 as well as multiple low-rate
vocoders
Automatic fax modem processing, including support
for T.38 protocol
Telco interfaces configurable to meet multiple market
standards
SURFboard SVG2501 Wireless Voice Gateway
Provider Benefits
Single-infrastructure delivery of multiple
services
One infrastructure for communication
services, providing the ability to offer
customers both residential and cellular
phone service, simultaneous use of phone
lines and high-speed data services, and a
single bill for their voice and data services.
Better coverage for more satisfied
customers
Increased customer satisfaction from
improved in-home coverage, a key user
network quality metric.
Value-added service packages
Improved customer retention through
unique value-added services and the
packaging of mobile and landline phone
services.
Enhanced Power M
Managementt
The SVG2501 offers a number of power management features,
including 802.11e U-APSD (WMM Power Save), which enable
users to optimize the battery life of their Wi-Fi handset.
A highlight of the 802.11e power management standard is
the synchronization between the SVG2501 and the Wi-Fi
handset. The Wi-Fi handset receives data from the SVG2501 at
infrequent intervals, allowing it to enter sleep mode when the
phone is not in use, thereby minimizing the phone’s “on-time”
and improving its battery utilization.
Built-In Security
The SVG2501 is equipped with a number of security features,
including:
•
802.11i security (WEP-64/128, WPA-PSK, WPA, WPA2, TKIP,
AES, 802.1x)
•
802.11i (pre-authentication)
•
IPSEC/PPTP/L2TP NAT pass-through for VPN tunneling
•
Wi-Fi–Protected Setup™ (WPS)
•
User-friendly, secure mobile pairing
○
Wi-Fi Wizard removes end-user complexity for secure
PC client setup
○
Push button configuration for WPS compliant clients
SURFboard SVG2501 Wireless Voice Gateway
Flexible pricing options
Greater pricing flexibility resulting from
multi-service packaging and migration
of customers to higher-revenue/-margin
wireless offerings.
All-in-one solution for secure voice and
data services
A single product solution with support for
a variety of CLASS features provided today
by the phone company (e.g., caller ID, call
waiting, and call forwarding), advanced
routing features, and an integrated firewall
to help provide Internet security.
Consumer Benefits
Lower-cost cellular calls
Reduced cellular bill resulting from offloading the cellular air-interface when calls
are made from the Wi-Fi handset in the
home through the SVG2501.
Better Wi-Fi and cellular coverage
Improved in-home coverage and reliability,
which is often limited with cellular service.
Higher-quality cellular
Wireline audio quality when passed over
the SVG2501’s Wi-Fi connection.
One-number convenience
Convenience of a single mobile number
and voicemail service, whether inside or
outside the home.
Motorola bel
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n “going green” — we have a global
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environmental profile. We are in step with our customers and
their increasing interest in partnering with a company that will
help them reduce their carbon footprint, while offering compelling
products that will help them grow their eco-conscious customer
base.
Motorola designed the SVG2501 to minimize its
impact on the environment.
Motorola’s gateways comply with international environmental
and energy efficient standards, including ENERGY STAR qualified
po
owe
w r supp
p lies, California Efficiency Compliance for the power
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RoHS
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Packaging
The SVG2501 uses Motorola’s new, environmentally friendly
package design; our gateways ship in single pack boxes. By both
eliminating the suspension plastic and reducing the box size,
Motorola is helping to reduce the environmental impact of the
SVG2501. As an even more impactful step, operators may choose
to receive the products in a bulk package, thus reducing the extra
w ste
wa
e an
and
d tran
nsp
sport weight associated with single packag
gess.
Moto
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USB ca
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number of cables shipped with each unit.
t The p
pac
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recyclable. Our packaging is now labeled with standard recycling
codes (such as ) to make it easier for our customers to identify
recycling
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SURFboard SVG2501 Wireless Voice Gateway
Specifications
GENERAL
Standards
Cable Interface
Network Interface
Wireless Interface
Dimensions
Regulatory
DOCSIS 2.0 and PacketCable
1.0 certified; interoperable with
DOCSIS 1.0 and 1.1 and
compatible with Packet
Cable 1.5; SIP; CableHome 1.1
optional
F-Connector, female, 75 Ω
Four 10/100 Ethernet
ports
802.11b/g Wi-Fi
9.2 in H x 1.5 in W x 6.1 in D
(23.4 cm x 3.81 cm x 15.6 cm)
RoHS compliant, FCC, UL
listed (U.S. and Canada),
Industry Canada, ENERGY
STAR qualified, CoC compliant
TELEPHONY
Line Type
Hook State Signaling
Maximum Line Length
(one-way)
DTMF Level Sensitivity Range
Speech Coding
Line Termination
Loss Plan
Receive
Transmit
Loss Plan Tolerance
INPUT POWER
North America
Outside North America
ENVIRONMENTAL
Operating Temperature
Storage Temperature
Without Battery
105 to 125 VAC, 60 Hz
100 to 240 VAC, 50 to 60 Hz
32 °F to 104 °F (0 °C to 40 °C)
–22 °F to 158 °F (–30 °C to
70 °C)
With Battery
–14 °F to 140 °F (–10 °C to
60 °C)
Store replacement batteries at 25 °C for optimal
storage life
Operating Humidity
5 to 95% R.H.
(non-condensing)
Ringing Wave Form
Ringing Crest Factor
NETWORK
Gateway
Wireless LAN
Power Management
DOWNSTREAM
Modulation
Maximum Data Rate*
Bandwidth
Symbol Rates
Operating Level Range
Frequency Range
Input Impedance
UPSTREAM
Modulation
Maximum Channel Rate
Bandwidth
Symbol Rates
Operating Level Range
A-TDMA
S-CDMA
Output Impedance
Frequency Range
64 or 256 QAM
38 Mbps (256 QAM at
5.361 Msym/s)
6 MHz
64 QAM @ 5.069 Msym/s,
256 QAM 5.361 Msym/s
–15 to +15 dBmV
88 to 860 MHz
75 Ω (nominal)
802.11i Security
Mobile Pairing
Regulatory Domains
Transmit Power Output
IEEE 802.11b
8***, 16, 32***, 64***,
128*** QAM or QPSK
30 Mbps**
200 kHz, 400 kHz, 800 kHz,
1.6 MHz, 3.2 MHz, 6.4 MHz***
160, 320, 640, 1280, 2560, and
5120*** ksym/s
8 to 54 dBmV (32 QAM, 64
QAM)
8 to 55 dBmV (8 QAM, 16
QAM)
8 to 58 dBmV (QPSK)
8 to 53 dBmV (all modulations)
75 Ω (nominal)
5 to 42 MHz (edge to edge)
IEEE 802.11g
Receiver Sensitivity
2-wire
Loop start
500 ft (AWG 26/0.4 mm @ 65
°C)
0 and –20 dBm
64 kbps PCM, μ-law or A-law
companding; support for G.711,
G.726, G.728, G.729, G.723.1,
iLBC, and BV16/32 codecs
Configurable based on market
needs
(D/A) 4 dB
(A/D) 2 dB (configurable based
on market needs)
±1 dB; 60/50 Hz loss >20 dB
(one-way; referenced to offhook loss at 1,004 Hz)
Quasi-trapezoidal
1.2 <CF <1.6
DHCP, NAT, VPN tunneling;
static routing and dynamic IP
routing (RIPv1, RIPv2); SPI
firewall with DoS protection
and intrusion prevention; port,
packet, and URL keyword
filtering; full suite of ALGs;
UPnP IGD 1.0
802.11b/g Wi-Fi, WDS bridging,
802.11e WMM admission
control, QoS
802.11e WMM power save/UAPSD (Unscheduled-Automatic
Power Save Delivery)
WEP-64/128, WPA-PSK, WPA,
WPA2, TKIP, AES, 802.1x,
802.11i (pre-authentication)
User-friendly Wi-Fi–protected
setup (WPS) for secure mobile
pairing with compatible dualmode handset
To include US, Canada, ETSI,
World
19 dBm +1/–1.5 dB at all rates
in all channels
16 dBm +1/–1 dB at 54 Mbps
in all channels
> –90 dBm at 11 Mbps;
> –74 dBm at 54 Mbps
Product features may vary by model type.
All features, functionality, and other product specifications are
subject to change without notice or obligation.
STARLINE MBN100
SURFboard
SVG2501
1 Wireless
GHz Optical
Voice
Node
Gateway
Plug-and-play
Simple to set up and easy to use—just plug it in and go.
Certain features may not be activated by your service provider, and/or their network settings may limit the feature’s functionality. Additionally, certain features may
require a subscription. Contact your service provider for details. All features, functionality, and other product specifications are subject to change without notice or
obligation. Your service provider, not Motorola, is responsible for the provision of Voice-over-IP (VoIP) telephony services through this equipment. Motorola shall not
be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, risks, or harms arising from or
related to the services provided through this equipment. Important: Be aware that you will not be able to make any calls using this VoIP device if your broadband
connection is not functioning properly. Battery backup times may vary based on many factors, including the battery age, charging state, storage conditions, and
operating temperature, as well as by factors such as data activity and length of active telephone calls.
1
SURFboard SVG2501 Wireless Voice Gateway
COMPLIANT
www.motorola.com/broadband
MOTOROLA and the Stylized M Logo are registered and the EcoMoto name and logo are trademarked in the U.S. Patent and Trademark Office. SURFboard is a registered
trademark of General Instrument Corporation, a wholly-owned subsidiary of Motorola, Inc. Wi-Fi and the Wi-Fi Alliance logo are registered marks and Wi-Fi Protected Setup is a
trademark of the Wi-Fi Alliance. DOCSIS and CableLabs are registered trademarks and PacketCable and CableHome are trademarks of Cable Television Laboratories, Inc. ENERGY
STAR is a registered mark owned by the U.S. government. Windows is a registered trademark and Vista is a trademark of Microsoft Corporation in the U.S. and/or other countries.
Linux® is a registered trademark of Linus Torvalds in the U.S. and other countries. UNIX is a registered trademark of the Open Group in the United States and other countries.
Macintosh is a registered trademark of Apple Computer, Inc. All other product or service names are the property of their respective owners.
© Motorola, Inc. 2009. All rights reserved.
569779-001-a 06/09