IN STALLAT ION MANUA L
VIP1200/1216
Set-top Box
Graphical symbols and supplemental warning markings are located on the
back and bottom of the terminal.
WARNING
TO REDUCE THE RISK OF FIRE OR SHOCK, DO NOT EXPOSE THIS
APPLIANCE TO RAIN OR MOISTURE.
The lightning flash with arrowhead symbol within an equilateral
triangle is intended to alert the user to the presence of
uninsulated dangerous voltage within the product’s enclosure
that may be of sufficient magnitude to constitute a risk of
electric shock to persons.
The exclamation point within an equilateral triangle is intended
to alert the user to the presence of important operating and
maintenance (servicing) instructions in the literature
accompanying the appliance.
Product identification and supply rating are provided on the
label found on the bottom of the unit.
IMPORTANT SAFETY INSTRUCTIONS
• Read these instructions.
• Keep these instructions.
• Heed all warnings.
• Follow all instructions.
• Do not use this apparatus near water.
• Clean only with a dry cloth.
• Do not block any ventilation openings. Install according to the
manufacturer’s instructions.
• Do not install near any heat sources, such as radiators, heat
registers, stoves, or other apparatus (including amplifiers) that
produce heat.
• Do not defeat the safety purpose of the polarized or grounding-type
plug. A polarized plug has two blades with one wider than the
other. A grounding type plug has two blades, and a third
grounding prong. The wide blade or the third prong is provided
for your safety. If the provided plug does not fit into your outlet,
consult an electrician for replacement of the obsolete outlet.
i
• Protect the power cord from being walked on or pinched,
particularly at plugs, convenience receptacles, and the point
where they exit from the apparatus.
• Only use attachments/accessories specified by the manufacturer.
• Unplug this apparatus during lightning storms or when unused for
long periods of time.
• Refer all servicing to qualified service personnel. Servicing is
required when the apparatus has been damaged in any way,
such as the power-supply cord or plug is damaged, liquid has
been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not
operate normally, or has been dropped.
Follow these important safety guidelines when positioning and
connecting your TV receiver:
• Do not block the slots and openings
• Do not place anything on top of the TV receiver
• Do not position the TV receiver in an enclosed space that would
restrict airflow around the unit
• Do not position the TV receiver near any external heat source that
could raise the temperature around the unit. Do not place the
terminal on top of another heat-producing electronic device.
• Allow for adequate ventilation around the TV receiver to maintain
normal operating temperature. Do not place it in a sealed
enclosure without providing for adequate airflow.
• Do not plug the AC power cord into a switched power outlet.
• Do not vertically position the VIP1216 TV receiver containing a hard
drive.
ii
REGULATORY INFORMATION
Federal Communications Commission Radio and Television
Interface Statement for a Class ‘B’ Device
This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in the residential installation. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation.
If the equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one of
the following measures:
•
Increase the separation between the equipment and the
affected receiver
•
Connect the equipment on a circuit different from the one the
receiver is on
•
Ensure that the cover plate for the security card is secured and
tight
Changes or modification not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.
DECLARATION OF CONFORMITY
According to 47 CFR, Parts 2 and 15 for Class B Personal Computers
and Peripherals; and/or CPU Boards and Power Supplies used with
Class B Personal Computers, Motorola, Inc., 6450 Sequence Drive, San
Diego, CA 92121, 1-800-225-9446, declares under sole responsibility
that the product identifies with 47 CFR Part 2 and 15 of the FCC Rules
as a Class B digital device. Each product marketed is identical to the
representative unit tested and found to be compliant with the
standards. Records maintained continue to reflect the equipment being
produced can be expected to be within the variation accepted, due to
quantity production and testing on a statistical basis as required by 47
CFR 2.909. Operation is subject to the following condition: This device
must accept any interference received, including interference that may
cause undesired operation. The above named party is responsible for
ensuring that the equipment complies with the standards of 47 CFR,
Paragraphs 15.101 to 15.109. The Class B digital apparatus meets all
requirements of the Canadian Interface Causing Equipment
Regulations.
iii
CANADIAN COMPLIANCE
This Class B digital device complies with Canadian ICES-003. Cet
appareil numérique de la classe B est conforme à la norme NMB-003
du Canada.
SOFTWARE LICENSE
IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”)
CAREFULLY BEFORE YOU USE ANY SOFTWARE, FIRMWARE, AND
RELATED DOCUMENTATION (“SOFTWARE”) PROVIDED WITH
MOTOROLA’S IP VIDEO RECEIVER OR HOME THEATER SYSTEM
(EACH SHALL BE REFERRED TO IN THIS LICENSE AS A
“RECEIVER”). BY USING THE RECEIVER AND/OR USING ANY OF THE
SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE
TERMS OF THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL
BE A LEGALLY-BINDING AGREEMENT BETWEEN YOU AND
MOTOROLA. THE TERMS OF THIS LICENSE APPLY TO YOU AND TO
ANY SUBSEQUENT USER OF THIS SOFTWARE.
IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I)
DO NOT USE THE SOFTWARE AND (II) RETURN THE RECEIVER AND
THE SOFTWARE (COLLECTIVELY, “PRODUCT”), INCLUDING ALL
COMPONENTS, DOCUMENTATION, AND ANY OTHER MATERIALS
PROVIDED WITH THE PRODUCT, TO YOUR POINT OF PURCHASE
OR SERVICE PROVIDER, AS THE CASE MAY BE, FOR A FULL
REFUND.
The Software includes associated media, any printed materials, and any
“on-line” or electronic documentation. Software provided by third
parties may be subject to separate end-user license agreements from
the manufacturers of such Software. The Software is never sold.
Motorola licenses the Software to the original customer and to any
subsequent licensee for personal use only on the terms of this License.
Motorola and its third party licensors retain the ownership of the
Software.
You may:
USE the Software only in connection with the operation of the Product.
TRANSFER the Software (including all component parts and printed
materials) permanently to another person, but only if the person agrees
to accept all of the terms of this License. If you transfer the Software,
you must at the same time transfer the Product and all copies of the
Software (if applicable) to the same person or destroy any copies not
transferred.
TERMINATE this License by destroying the original and all copies of the
Software (if applicable) in whatever form.
iv
You may not:
(1) Loan, distribute, rent, lease, give, sublicense, or otherwise transfer
the Software, in whole or in part, to any other person, except as
permitted under the TRANSFER paragraph above. (2) Copy or translate
the User Guide included with the Software, other than for personal use.
(3) Copy, alter, translate, decompile, disassemble, or reverse engineer
the Software, including but not limited to modifying the Software to
make it operate on non-compatible hardware. (4) Remove, alter, or
cause not to be displayed any copyright notices or startup message
contained in the Software programs or documentation. (5) Export the
Software or the Product components in violation of any United States
export laws.
The Product is not designed or intended for use in on-line control of
aircraft, air traffic, aircraft navigation, or aircraft communications; or in
design, construction, operation, or maintenance of any nuclear facility.
MOTOROLA AND ITS THIRD PARTY LICENSORS DISCLAIM ANY
EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES.
YOU REPRESENT AND WARRANT THAT YOU SHALL NOT USE THE
PRODUCT FOR SUCH PURPOSES.Title to this Software, including the
ownership of all copyrights, mask work rights, patents, trademarks, and
all other intellectual property rights subsisting in the foregoing, and all
adaptations to and modifications of the foregoing, shall at all times
remain with Motorola and its third party licensors. Motorola retains all
rights not expressly licensed under this License. The Software,
including any images, graphics, photographs, animation, video, audio,
music, and text incorporated therein is owned by Motorola or its third
party licensors and is protected by United States copyright laws and
international treaty provisions. Except as otherwise expressly provided
in this License, the copying, reproduction, distribution, or preparation of
derivative works of the Software, any portion of the Product, or the
documentation is strictly prohibited by such laws and treaty provisions.
Nothing in this License constitutes a waiver of Motorola’s rights under
United States copyright law.
This License and your rights regarding any matter it addresses are
governed by the laws of the Commonwealth of Pennsylvania, without
reference to conflict of laws principles. THIS LICENSE SHALL
TERMINATE AUTOMATICALLY if you fail to comply with the terms of
this License.
Motorola is not responsible for any third party software that is provided
as a bundled application, or otherwise, with the Software or that is
downloaded to, or otherwise installed on, the Product.
U.S. GOVERNMENT RESTRICTED RIGHTS
The Product and documentation is provided with RESTRICTED RIGHTS.
The use, duplication or disclosure by the Government is subject to
restrictions as set forth in subdivision (c)(1)(ii) of The Rights in Technical
v
Data and Computer Software clause at 52.227-7013. The
contractor/manufacturer is Motorola, Inc., Connected Home Solutions,
101 Tournament Drive, Horsham, PA 19044.
This product is protected by certain intellectual property rights of
Microsoft Corporation. Use or distribution of such technology outside
of this product is prohibited without a license from Microsoft
Corporation or an authorized Microsoft Corporation subsidiary.
CONTACT US
For questions about your TV service, call your service provider. To find
out how to contact your service provider, refer to your Feature Guide.
For Motorola consumer products, education, and support:
http://broadband.motorola.com/consumers/home_entertainment.asp
For an overview of high-definition television (HDTV):
http://broadband.motorola.com/consumers/hdtv
COVERED UNDER ONE OR MORE U.S. PATENTS:
4577216, 4631603, 4790016, 4819098, 5109417, 5142656, 5216503, 5230038, 5345408,
5376968, 5497112, 5517250, 5530400, 5566089, 5579348, 5638128, 7034849, 7020879,
7017074, 7015928, 7002602, 6983370, 6917913, 6901420, 6895452, 6892304, 6879330,
6870538, 6853385, 6850252, 6836514, 6823353, 6822654, 6819330, 6810459, 6809734,
6807317, 6798420, 6792523, 6757820, 6757439, 6757343, 6751725, 6744472, 6738793,
6738072, 6734864, 6731295, 6721837, 6704358, 6700588, 6693643, 6667701, 6643798,
6573905, 6573846, 6570579, 6563511, 6556193, 6542160, 6538657, 6529935, 6529685,
6519287, 6516376, 6470370, 6466671, 6456746, 6449394, 6446037, 6442599, 6434583,
6424381, 6418529, 6278387, 6275834, 6272497, 6266686, 6243803, 6237016, 6222944,
6202130, 6189064, 6151362, 6148391, 6148387, 6133960, 6980596, 6829014, 6791622,
6563876, 6556250, 6438140, 6385248, 6385242, 6377713, 6262770, 6249547, 6167089,
6122321, 6100932, 6025878, 5949795, 5886736, 5844615, 5835730, 5809538, 5790177,
5703887, 6664826, 6300964, 6125147, 6122653, 6115072, 6108633, 6094636, 6067099,
6064450, 6058408, 5991865, 5970461, 5959659, 5953691, 5940072, 5935240, 5933160,
5926647, 5923385, 5909559, 5898601, 5892966, 5889949, 5886732, 5881279, 5812791,
5801785, 5801719, 5790842, 5774206, 5768429, 5754457, 5754456, 5751883, 5748046,
5715176, 5712665, 5677969, 5644355, 5623423, 5521918, 5253053,4546387
© 2006 Motorola, Inc. All rights reserved. No part of this publication
may be reproduced in any form or by any means or used to make any
derivative work (such as translation, transformation, or adaptation)
without written permission from Motorola, Inc.
MOTOROLA and the Stylized M logo are registered in the US Patent
and Trademark Office. All other product or service names are the
property of their respective owners.
Motorola reserves the right to revise this publication and to make
changes in content from time to time without obligation on the part of
Motorola to provide notification of such revision or change. Motorola
provides this guide without warranty of any kind, implied or expressed,
including, but not limited to, the implied warranties of merchantability
and fitness for a particular purpose. Motorola may make improvements
or changes in the product(s) described in this manual at any time.
vi
CONTENTS
1 Introduction..........................................................................................1
Your Set-top Boxes .........................................................................1
Front Panel.......................................................................................2
Rear Panel........................................................................................3
Video Connection Options .............................................................4
Audio Connection Options.............................................................5
2 Connecting Your Set-top Box ............................................................7
Connecting to an HDTV — Video Only ........................................8
Connecting to an HDTV — Audio Only........................................9
Connecting to a Home Theater Receiver — Audio Only ........10
Connecting to a Stereo TV...........................................................11
Connecting to a Stereo TV and Stereo VCR .............................12
Connecting to a Home Theater Receiver, TV, and VCR...........13
3 Troubleshooting.................................................................................15
vii
1 INTRODUCTION
Your set-top box has outputs for multiple audio and video devices;
this Installation Manual will help provide the optimal connections
to your television and home theater equipment.
Your Set-top Boxes
Every set-top box features high-definition TV (HDTV), which
provides up to twice the color resolution and up to six times the
sharpness of standard TV when connected to an HD-capable TV.
Your main TV’s set-top box contains a Digital Video Recorder
(DVR). The DVR can record standard-definition and high-definition
programs on a hard drive. It also enables you to pause and rewind
live programming. DVR functionality may be limited on some
channels.
Other TVs in your home may be connected to another DVR or
standard high-definition set-top box, or both.
Set-top boxes with hard drives are physically larger than those
without hard drives.
1
1 INTRODUCTION
Front Panel
Set-top boxes with hard drives and those without hard drives have
identical front-panel controls and lights; only the size varies.
Key
Item
1
POWER
Function
If held for less than five seconds, turns the set-top box on
or off
If held for five seconds or longer, restarts the set-top box
Lights green when the set-top box is on
2
USB
USB 2.0 connector
3
LINK
Lights green when receiving a stream
4
HD
5
RECORD
6
MENU
7
Up and
down
arrow keys
Changes the channel up and down
Left and
right arrow
keys
Moves through the on-screen program guide and menu
OK
2
Lights blue when receiving a high-definition program
Lights red when you are recording a program with the PVR
Displays the on-screen menu
Selects channels or menu options
1 INTRODUCTION
Rear Panel
Set-top boxes with hard drives and those without hard drives have
identical rear-panel connectors; only the size varies.
Pb
TO WALL
(VIDEO IN)
L
Y
R
OPTICAL
HDMI
TO TV
(VIDEO OUT)
NETWORK
Pr
S VIDEO
VIDEO OUT
POWER
USB
+12V
DC
AUDIO OUT
Key
Item
Function
1
TO WALL
(VIDEO IN)
2
HDMI
3
NETWORK
4
Y PB PR
RCA-type component video outputs to an HDTV
5
S-VIDEO
High quality video output to a VCR or TV that accepts
S-Video. It carries video only; you must also connect to
the TV or home theater receiver for audio.
6
OPTICAL
S/PDIF audio output to a digital home theater receiver
7
VIDEO OUT
RCA-type video outputs to a TV, VCR, DVD recorder, or
other device
8
AUDIO OUT
L AND R
Left and right RCA-type stereo audio outputs
9
TO TV
(VIDEO OUT)
Coaxial output to a TV or VCR
10
USB
11
POWER
+12V DC
Coaxial input for home video network (HPNA)
Connects to a high-definition TV or home theater
receiver with an HDMI input (for a DVI input, use an
HDMI-to-DVI adapter)
Ethernet 10/100Base-T RJ-45 port
USB 2.0 connector
Connector for the DC power adapter
3
1 INTRODUCTION
Video Connection Options
The set-top boxes offer the following video outputs:
HDTV
HDMI or Y Pb Pr (component
video)
Standard TV
S-Video, RCA-type, or RF coaxial
To determine the available inputs on your TV, check the manual
supplied with the TV or on the TV itself. When you are familiar with
the available inputs on your TV, choose the optimal video
connection based on the following guidelines.
If you are connecting to an HDTV, use one of:
Best
HDMI
Video and
audio
HDMI offers higher quality than component
video. If your HDTV has an HDMI input, use
the HDMI connector. HDMI carries video
and audio. If you connect your HDTV using
HDMI, no additional audio connections to
the TV are necessary.
If your HDTV has a DVI input, you can use an
HDMI-to-DVI converter cable to connect to
the set-top box HDMI connector. Use a cable
with an HDMI connector on one end and a
DVI connector on the other end. We do not
recommend using an HDMI-to-DVI or
DVI-to-HDMI adapter. Because DVI does not
carry audio, a separate audio connection is
required for a DVI TV.
Good
4
Y Pb Pr
Video only
The Y Pb Pr connectors provide component
video, the most widely supported HDTV
connection. If your HDTV only has Y Pb Pr
inputs, use these connectors.
1 INTRODUCTION
If you are connecting to a standard TV, use one of:
Best
S-Video
Video
only
This is the highest quality standard video
output. If your standard TV has an S-Video
input, connect it to the S-VIDEO output on your
set-top box using the provided S-Video cable.
Very
Good
RCA-type
Video
only
If your standard TV does not have an S-Video
input, connect it to the VIDEO OUT connector
on your set-top box using the provided
RCA-type video cable.
Good
RF coaxial
Video
and
audio
If your TV only has a coaxial RF input, use the
coaxial TO TV (VIDEO OUT) connector.
Audio Connection Options
To connect your TV or home theater receiver for audio, depending
on its capabilities, you can use one of the following audio outputs:
Best
OPTICAL
If possible with your TV or home theater receiver, use
the OPTICAL output to deliver S/PDIF Dolby® audio.
In most cases, it offers better quality, including
support for Dolby Digital 5.1 surround sound.
Good
AUDIO
L and R
If your TV or home theater receiver has no S/PDIF input,
use the RCA-type AUDIO outputs to your TV or home
theater receiver.
5
2 CONNECTING YOUR SET-TOP BOX
The following pages contain configuration diagrams designed to
help you connect your set-top box. Identify the diagram that most
closely matches your set up. After making the indicated
connections, you will soon be enjoying the latest in home
entertainment with IPTV.
Before you move or change components, disconnect the power
cord from your set-top box and other components.
7
2 CONNECTING YOUR SET-TOP BOX
Connecting to an HDTV — Video Only
Y Pb Pr
HDMI
Set-top box
L
Y
Pb
TO WALL
(VIDEO IN)
R
OPTICAL
HDMI
TO TV
(VIDEO OUT)
NETWORK
Pr
S VIDEO
VIDEO OUT
POWER
USB
+12V
DC
AUDIO OUT
Video in
These connections serve the
same purpose; use only one
Sample HDTV
Component
Video Input
HDMI
CABLE/
ANTENNA IN
Y
Pb
Pr
To determine your best connection, refer to “Video Connection
Options.”
If you are connecting to a DVI or Y Pb Pr input on your TV, a
separate audio connection is required. Refer to the next page.
If you are connecting to a home theater receiver, refer to
“Connecting to a Home Theater Receiver — Audio Only.”
8
2 CONNECTING YOUR SET-TOP BOX
Connecting to an HDTV — Audio Only
RCA-type audio
Optical S/PDIF
Set-top box
Pb
L
Y
R
OPTICAL
TO WALL
(VIDEO IN)
HDMI
TO TV
(VIDEO OUT)
NETWORK
Pr
VIDEO OUT
S VIDEO
Video in
POWER
USB
+12V
DC
AUDIO OUT
These connections serve the
same purpose; use only one
INPUT
OPTICAL
SPDIF
AUDIO LEFT
AUDIO RIGHT
Sample HDTV audio inputs
To determine your best connection, refer to “Audio Connection
Options.”
9
2 CONNECTING YOUR SET-TOP BOX
Connecting to a Home Theater Receiver — Audio
Only
RCA-type audio
Optical S/PDIF
Set-top box
Pb
L
Y
R
OPTICAL
TO WALL
(VIDEO IN)
HDMI
TO TV
(VIDEO OUT)
NETWORK
Pr
VIDEO OUT
S VIDEO
Video in
POWER
USB
+12V
DC
AUDIO OUT
These connections serve the
same purpose; use only one
INPUT
OPTICAL
SPDIF
AUDIO LEFT
AUDIO RIGHT
Sample HDTV audio inputs
To determine your best connection, refer to “Audio Connection
Options.”
10
2 CONNECTING YOUR SET-TOP BOX
Connecting to a Stereo TV
S-Video
RCA-type video
RCA-type audio
Optical S/PDIF
Set-top box
L
Y
Pb
TO WALL
(VIDEO IN)
R
OPTICAL
HDMI
TO TV
(VIDEO OUT)
NETWORK
Pr
S VIDEO
VIDEO OUT
POWER
USB
+12V
DC
AUDIO OUT
Video in
These connections serve the
same purpose; use only one
Sample stereo TV
INPUT
S-VIDEO
VIDEO
CABLE/
ANTENNA IN
AUDIO LEFT
AUDIO RIGHT
To determine your best connection, refer to “Video Connection
Options.”
This video connection method does not support HD video. For
more information, see “Connecting an HDTV — Video Only.”
11
2 CONNECTING YOUR SET-TOP BOX
Connecting to a Stereo TV and Stereo VCR
RCA-type video
RCA-type audio
Set-top box
L
Y
Pb
R
OPTICAL
TO WALL
(VIDEO IN)
HDMI
TO TV
(VIDEO OUT)
NETWORK
Pr
S VIDEO
VIDEO OUT
POWER
USB
+12V
DC
AUDIO OUT
Video in
Sample stereo TV
Sample stereo VCR
INPUT
INPUT
CABLE/
ANTENNA IN
AUDIO
VIDEO
AUDIO
VIDEO
To TV
R
L
S-VIDEO
OUTPUT
R
L
VIDEO
CABLE/
ANTENNA IN
AUDIO LEFT
AUDIO RIGHT
To determine your best connection, refer to “Video Connection
Options.”
This video connection method does not support HD video. For
more information, see “Connecting to an HDTV — Video Only.”
12
2 CONNECTING YOUR SET-TOP BOX
Connecting to a Home Theater Receiver, TV, and
VCR
RCA-type video
RCA-type audio Optical S/PDIF
Set-top box
Pb
L
Y
R
OPTICAL
TO WALL
(VIDEO IN)
HDMI
TO TV
(VIDEO OUT)
NETWORK
Pr
VIDEO OUT
S VIDEO
POWER
USB
+12V
DC
AUDIO OUT
Video in
Sample stereo VCR
Sample stereo TV
INPUT
INPUT
CABLE/
ANTENNA IN
AUDIO
S-VIDEO
OUTPUT
VIDEO
AUDIO
VIDEO
VIDEO
R
L
R
AUDIO LEFT
CABLE/
ANTENNA IN
To TV
L
AUDIO RIGHT
Sample
home
theater
receiver
R
DVD
AUDIO
L
VIDEO
VIDEO
S-VIDEO
OPTICAL
CABLE/TV
VIDEO 2
TV/MONITOR
OUTPUT
SPEAKER
CONNECTORS
IN
VCR
VIDEO S-VIDEO
OUT
To determine your best connection, refer to “Video Connection
Options.” This video connection method does not support HD
video. For information, see “Connecting to an HDTV — Video
Only.”
13
3 TROUBLESHOOTING
Before calling Tech Support, review this troubleshooting guide. If
the suggestions do not help you quickly solve a problem, contact
your TV service provider for further assistance.
Problem
Possible Solutions
The set-top
box will not
power on.
Verify that the AC power cord is connected to the set-top
box and an AC outlet. Unplug the set-top box from the
outlet, plug it back in, and press the POWER button.
If the set-top box is connected to a switched outlet on
another device, such as a VCR or home theater receiver,
verify that that unit is powered on. Unplug the set-top box
from the AC outlet, plug it back in, and press the POWER
button.
Press the POWER button on the set-top box front panel
instead of the remote control. The batteries in the remote
control may be depleted.
The remote
control does
not work.
Verify that the TV is on.
Verify that there are no obstructions between the remote
control and the set-top box. Aim the remote control
directly at the set-top box front panel, not the TV or VCR.
The angle between the remote control and the set-top
box may be too large. Stand in front of the set-top box and
not too far to either side.
Press and release operation keys one at a time, firmly and
deliberately.
Try changing the channels using the up and down arrow
keys on the set-top box front panel. The light on the remote
control should go on while you change the channel.
Check the batteries in the remote control. Install new
batteries if needed.
15
3 TROUBLESHOOTING
There is no
audio when
viewing TV
channels.
Verify that the Mute button on the remote control has not
been pressed. Press Mute on the remote control to
restore sound.
Verify that the set-top box audio output is connected to
the TV or home theater receiver.
If the set-top box audio output is connected to the TV,
verify that the Mute button on the TV has not been
pressed.
If the set-top box audio output is connected to a home
theater receiver, verify that the home theater receiver is
set to the appropriate input source and its Mute button
has not been pressed.
Verify that you have the correct cables for the audio ports.
Verify that the audio cables are firmly connected between
the set-top box and the audio playback device (TV, home
theater receiver, etc.).
There is no
audio from the
center and/or
surround
speakers of a
home theater
receiver
connected to
the set-top
box.
The set-top
box is making
a humming
noise.
16
Not all Dolby Digital programs feature full 5.1 Surround
Sound. In some cases, the programs may only contain left
and right stereo audio.
Verify that the S/PDIF cable is firmly connected to the settop box and the home theater receiver.
Verify that the home theater receiver is set to a surround
sound audio mode (Dolby Digital, Dolby Pro Logic® II,
Dolby Pro Logic).
Verify that the home theater receiver is properly
configured to work with all connected speakers.
The set-top box includes an integrated hard drive and a
fan for cooling. During normal operation, it emits a low
humming noise, similar to a personal computer. The noise
varies in volume occasionally when the speed of the
internal fan adjusts to changes in the temperature around
the set-top box. Please note the hard drive will stay on
even when the set-top box is turned off.
Motorola, Inc.
101 Tournament Drive
Horsham, PA 19044 U.S.A.
http://www.motorola.com
534977-001-c
12/06