Aastra DECT 142 (OMM SIP) User guide

SIP-DECT
OM Locating Application
Installation, Administration & User Guide
Welcome to Aastra
Thank you for choosing this Aastra product. Our product meets the strictest
requirements with regard to quality and design.
The following user guide will assist you in using your SIP-DECT OM Locating
Application and provide answers to all your most important questions.
If you should require further technical support or information about other
Aastra products, please contact the person responsible for your system or get in
touch with your local dealer.
You can also find information about this device and other products on our website
at http://www.aastra.de or http://www.aastra.com.
We hope you enjoy using your SIP-DECT OM Locating Application.
Contents
OpenMobility Locating Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Use Cases. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Other Valid Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Notes on Licences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Notes on GAP / Aastra 142d Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Notes on Operating Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Installing the OM Locating Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Backup and Restore. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Upgrading OM Locating from Previous Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
OMM Configuration Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Configuring the Portable Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Configuring the OMM Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Configuring the Workstation Computers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Adding Site / Location Pictures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Locating Images Technical Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Generating Location Images by Using the OMP. . . . . . . . . . . . . . . . . . . . . . . . . .23
Uploading Images to the OML Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Operation and Daily Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Login / Logout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Checking OMM Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Handling Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Event Types and Event Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Performing Actions on Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Sending a Locating Alert Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Viewing Event History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Exporting Event Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Locating Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Calling up the Location History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Checking RFP Visibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Managing Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Sending Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Deleting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
i
Message Receipt on the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Viewing Video Cameras. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Handling Table Views. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Sorting Tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Showing / Hiding Table Columns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Browsing through Multiple Page Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Searching for Table Entries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Managing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Creating a New User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Editing User Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Deleting a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Changing the OMM Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Version Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Short User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Login / Logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Handling a ManDown Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Locating a Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Editing Own User Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Technical Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
ii
OpenMobility Locating Application
OpenMobility Locating Application
The OpenMobility Locating application (in the following “OM Locating application”) enables customers to comfortably manage and locate a large amount of
DECT handsets, also in diversed environments. The application is designed for use
by e.g. the following target groups: hospitals, hotels, security staff, jailhouses, care
facilities.
The OM Locating application offers an integrated message and alerting function.
It manages ManDown and SOS calls and provides locating information of the
handset which initiates the call.
The application has a Web-based client server architecture and supports up to
10 OM Locating clients. The OM Locating server records all relevant locating information provided by the OpenMobility Manager (OMM) and presents it via the
client’s Web interface to the user/operator. The information presented by the
OM Locating client is updated as soon as an update is generated by the OMM.
RFP
OMM
RFP
OM Locating application
OM Locating Clients:
1 … (up to) 10
OM Locating
Server
Architecture of the OM Locating application
1
OpenMobility Locating Application
The OM Locating application can be run within the SIP-DECT OpenMobility
solution since release 2.0.
Aastra provides the following handsets for use with the OM Locating application:
■
Aastra 610d
■
Aastra 620d
■
Aastra 630d (with alarm sensor)
■
Aastra 612d
■
Aastra 622d
■
Aastra 632d (with alarm sensor)
■
Aastra 650c
These DECT terminals provide comfortable messaging features and are particularly suitable for use with the locating application. It is also possible to use
Aastra 142d handsets and standard GAP phones with a limited feature set.
The OM Locating application can be extended by the “OM Integrated Messaging &
Alerting service (OM IMA)” application and thus be connected to an external
(messaging and alerting) server solution. The OMM provides an XML-based
interface for transferring messages and alarms between the handsets, the RFPs,
the OMM, and 3rd-party applications. For more information on the “OM Integrated
Messaging & Alerting service (OM IMA)” application, please contact your Aastra
representative.
Automatic escalation via an alarm server is possible if a new ManDown/SOS call is
not treated by an operator in time.
Features and Benefits
Distress Event handling (ManDown and SOS calls)
ManDown and SOS calls are logged by the OM Locating server and operators are
notified via the OM Locating client. All connected clients present ManDown and
SOS calls and their state. It is possible to assign an event to an operator very easily:
■
by answering the ManDown/SOS call by phone,
■
just one key click in the OM Locating application.
The operator’s activities are logged and can be seen on all connected OM Locating
clients. It is possible to forward an event between operators even if the event is
already assigned to someone else.
2
OpenMobility Locating Application
The operator can initiate a locating alert to trigger an audible alarm on the
handset which sent the ManDown/SOS call. In addition, the operator can send
messages to other handset users to inform them about the event and e.g. to
request them to bring help to the person who sent the ManDown/SOS call.
The history function stores information on each event hold in the OM Locating
server database.
Locating features
With the OM Locating application, the time for finding a person will decrease.
Handsets (persons) can be located with their RFP position. A search/filter function
enables to search for handsets/persons and their location.
For each handset, information on the current location (the currently used RFP as
well as the visible RFPs) and the visited RFPs is available via the OM Locating
clients. Also the RFP position history can be shown (e.g. log of security walks).
Operating USB addons
The RFP 35 / 36 / 37 / 43 devices provide an USB 2 compatible USB host port for
adding USB devices. You can operate USB web cameras connected directly to an
RFP (one USB device).
The video image acquired by installed USB video equipment can be viewed on the
OM Locating application’s Web console. This feature can be used for constant
video monitoring or for on-demand video monitoring, i.e. USB video cameras only
switched on in case of an emergency.
Use Cases
The OM Locating application is designed for a extensive range of use cases.
Localization scenarios can be e.g.:
■
Lone worker
The service staff can work alone and can call help when in trouble. Help can be
sent to the determined position.
■
Search next cleaner
In a hospital a service coordination center searches for the nearest staff for
cleaning an operating theatre.
■
Security Guards
The locating application shows the position of security staff during checkup
rounds. It is possible to log security walks and to get confirmation via message
from the security guards.
The following two examples illustrate some typical situations of use:
3
OpenMobility Locating Application
SOS – a handset user presses a button
The DECT handset user presses a button to signal an alarm condition. The SOS
automatically triggers a phone call to the operator. The operator who is using the
OM Locating application is able to locate the current position of the DECT handset
user.
ManDown – a person looses consciousness
The DECT handset sensor detects “ManDown” and the handset automatically sets
up a call in the hands-free mode. The operator who is using the OM Locating application answers the call and gets the locating information from the application. If
the handset owner does not respond, the operator may initiate a locating alarm to
request help. The alarm forces the handset to generate a specific audible signal
which helps to find the handset owner.
Other Valid Documentation
This user guide describes installation, administration, and usage of the
OM Locating application. Please observe also the information given in the documentation to other parts of your OMM SIP-DECT installation:
■
Compendium: OpenMobility SIP-DECT Solution
Gives a general overview of the SIP-DECT solution.
■
SIP-DECT: OM System Manual
Describes installation, administration, and maintenance of a SIP-DECT system.
■
SIP-DECT: OM Integrated Messaging & Alerting Application
Describes messaging features and the integrated messaging solution.
■
SIP-DECT: OM Handset Sharing & Provisioning
Describes the enhanced user and handset management features and the OM
handset provisioning concept.
■
SIP-DECT: OM User Monitoring
Describes how to use the OM monitoring capabilities on DECT handsets
■
SIP-DECT: Aastra 600 c/d Messaging & Alerting Applications
Describes the messaging features specific to the Aastra 600 c/d DECT handsets.
■
Aastra 600 c/d series SIP-DECT® User Guide
Describes using the Aastra 600 c/d DECT handsets on the SIP-DECT system.
Scope of Delivery
The following components are included in the scope of delivery:
4
OpenMobility Locating Application
■
The licence confirmation for the OM Locating application.
■
The installation CD.
■
The user guide entitled “SIP-DECT; OM Locating Application” (included in PDF
format on the CD).
■
The “SIP-DECT; Aastra 600 c/d; Messaging & Alerting Applications ” user guide
(included in PDF format on the CD).
Notes on Licences
Application licence
In order to use the OM Locating application, you need the appropriate Licences to
configure and use the application. Upload the received licence file either in the
“OM Management Portal” (Java tool) or via the OMM Web service. To operate the
OM Locating application, the following licences are required:
■
OM System Licence [Number]: Enables telephony for a number of RFPs
■
OM Locating Server Licence and
OM Locating Licence [Number]: Enables locating for a number of handsets
■
OM Messaging & Alerting System Licence and
OM Messaging Licence [Number]: Enables messaging for a number of handsets
It is possible to operate the OM Locating application without using the
handset messaging, e.g. if you plan to use DECT GAP / Aastra 142d handsets
only. Refer to Notes on GAP / Aastra 142d Handsets below.
The licence confirmation you received contains detailed information on activating
the application. Note, that you can also start with the automatically applied demo
license, which is valid for 72 hours.
EULA
With the first login into a new installed OM Locating application the user has to
accept the End User Licence Agreement (EULA).
Open Source Components
The OM Locating application uses Open Source components. Information on
these components and the related licences can be read in the About: Versions
menu of the application, see page 54.
5
OpenMobility Locating Application
Notes on GAP / Aastra 142d Handsets
While handover between different RFPs is possible for DECT GAP or Aastra 142d
handsets, the messaging function is not supported on these devices. For this
reason, only a limited feature set can be used together with these devices:
6
■
Basic handset locating based on RFP is possible.
■
Triggering an SOS alarm is possible with the Aastra 142d handset.
■
The RFP visibility feature is not supported.
■
Confirmed alarm scenarios are not supported.
■
Sending a locating alert via the OM Locating GUI is not supported.
■
Sending text messages via the OM Locating GUI is not supported.
OpenMobility Locating Application
Notes on Operating Conditions
The OM Locating application is designed to work straightforward, secure, and
reliable. However, it should be noted that you need to ask your data protection
officer to ensure compliance to your company or country data protection rules.
You also should not rely on this application for live-critical applications without
further measures, such as an evaluation and certification by an information
systems security professional when planning, deploying and running the system.
7
Installation
Installation
The OM Locating application is realized as a Java application to be run under the
Apache Tomcat application server environment. In order to install and run the
OM Locating application, you need to setup the Apache Tomcat 6 server on a PC
running “Red Hat Enterprise Linux Server 6”. Alternatively you can use CentOS 6.5
as operating system.
Make sure that the Apache Tomcat6 server is enabled and started in runlevel 3, 4,
and 5, e.g.using the command:
"chkconfig -level 345 tomcat6 on"
Hardware Requirements
While the computing resources required by the OM Locating application are moderate, you should keep in mind that any Java application requires a decent amount
of system memory during execution. A standard PC with a 2 Ghz CPU, at least 1 Gb
of RAM and a 100 Mbit/s Ethernet adapter is sufficient.
Please always check the most recent release notes for updated requirements.
Notes on Java Runtime
The OM Locating application is a Java application that runs on top of the Apache
Tomcat application server. Apache Tomcat in turn requires a Java runtime engine
installed on the server running the OM Locating application.
OM Locating 4.0 needs a Java Runtime Environment 1.6 whereas OM Locating 5.0
needs a Java Runtime Environment 1.7.
Please note:
Running locally installed Java software using the installed
Java runtime environment is considered no extra security
risk. However, the Java plugin component for web browsers
is not required in the context of the OM Locating application.
Thus, you may disable or uninstall the unused Java plugin in
your web browser for extra security.
Installing the OM Locating Application
To start the installation of the runtime environment and the OM Locating application, the PC’s operating system should be already installed and running. The PC
should be connected to your LAN and it should be possible to download software
from the Internet. You also need administrative access such as the login password
for the “root” user account.
8
Installation
CAUTION!
The OM Locating configuration folder is "/var/lib/OML/".
Please make sure that the folder exists and tomcat is the
owner of the folder.
New installations:
The OM Locating data folder is now a separate folder which has to be created manually once before starting the OM Locating Application for the first time. Log in as
root to the Red Hat Linux operating system and run the command
"mkdir /var/lib/OML/"
and change the ownership of this directory
"chown tomcat:tomcat /var/lib/OML/".
Update of existing installations:
If updating from a version prior to OMM 4.0SP4 the following steps have to be
done once.
1. Create the new OM data folder as described in the above paragraph.
2. Stop the Tomcat service.
3. Copy the OML data files from the old location to the new directory by running
the command:
"cp -a /var/cache/tomcat6/work/OML/* /var/lib/OML/"
4. Make sure you have a backup of your Location images (located in /var/lib/
tomcat6/webapps/OML/images/locations)
5. Remove the old OML.war and the OML directory manually:
"rm -fr /var/lib/tomcat6/OML.war /var/lib/tomcat6/OML"
6. Start the Tomcat service.
7. Deploy the new OML.war file.
8. Wait until OML is deployed and restore your local Locations images to the
directory "/var/lib/tomcat6/webapps/OML/images/locations"
Tip:
For the experienced administrator: install Apache Tomcat.
Drop the “OML.war” file to the “webapps” folder and restart
Apache Tomcat. Browse to “http://localhost:8080/OML/”.
Login with “admin” and “OpenMob”. Continue reading with
Backup and Restore starting on page 12.
9
Installation
1. To install the OM Locating application’s servlet, you need to copy the
“OML.war” file from the OM Locating installation media to the “webapps”
folder below the Apache Tomcat working directory (usually “/var/lib/tomcat6/
webapps/”). Do not change the upper case “OML” of the web archive file name
to lower case.
Press the [Alt]+[F2] keyboard combination. In the Run Application dialogue,
activate the Run in terminal option. Enter “su - -c "nautilus /var/lib/tomcat6/
webapps" ” and confirm with the [Enter] key. Enter the password for the “root”
user. Copy the “OML.war” file via drag-n-drop from the installation media to
this location.
Copy the “OML.war” file to the “webapps” folder. Mind the minus char after “su”.
2. After copying the “OML.war” file, the Apache Tomcat service (which is already
running) detects the new web archive file, and unpacks it below the “webapps”
folder. It then starts the OM Locating application’s servlet in the background.
3. To verify the installation, browse to http://localhost:8080/OML/ in order to
display the OM Locating application’s login dialogue. Login with the default
“admin” user name and the default “OpenMob” password.
4. To enable access from other PCs in your LAN, you need to add port 8080 to the
firewall’s trusted port list. Select the System: Administration: Firewall menu
command.
10
Installation
Add port 8080 to the firewall’s trusted ports list
Select the Other Ports section. Click the Add button. Select port “8080” from the
list and confirm with OK. Change the firewall settings by clicking the Apply and
OK buttons.
Language Setting
The language of the OM Locating web GUI is determined by the browser’s preferred language setting. However, the Linux system’s language/locale setting also
determines the date format as well as the language of some system error messages. If you selected the wrong language while installing the operating system,
you can adapt this setting in the Tomcat configuration later on. Open a terminal
and enter the “su” command to switch to the “root” user. Enter “nano /etc/
tomcat6/tomcat6.conf” to open the configuration file in a text editor.
Locate the line that reads “#LANG=”. Remove the leading hash character and substitute the desired Linux locales code. Press the [Ctrl]+[X] key combination and
confirm the queries to save the file. Restart the Tomcat service.
11
Installation
Backup and Restore
The OM Locating application stores configuration data as well as acquired location
data below a data folder. To prepare for disaster recovery, you should make at least
a copy the respective folders on a regularly basis.
1. Stop the Tomcat service. To do so, select the System: Administration:
Services menu command. In the Service Configuration window, select the
“tomcat” entry and click the Stop button.
2. If you plan to backup to an optical disc, select the Applications: System Tools:
CD/DVD Creator menu item. Alternatively, you may insert an USB flash drive
which automatically opens a destination window.
3. Copy to following files and folders to the destination window:
– “/var/lib/OML” (OM Locating configuration folder)
– “/var/lib/tomcat6/webapps/OML/images/locations” (Location images folder)
– “/var/lib/tomcat6/webapps/OML.war” (OM Locating program file)
To do so, select the Applications: System Tools: File Browser command.
Navigate within the File System to the indicated sub-folders. Copy the files
and folders to be backed-up via drag-n-drop to the destination window.
Backup to CD/DVD
4. Switch to the CD/DVD Creator window. Click the Write to Disc button.
Confirm the settings in the following dialogues to create the backup.
5. Switch back to the Service Configuration window. Click the Start button to
restart the Tomcat service.
12
Installation
If you need to restore the OM Locating application from your backup, stop the
Tomcat service and restore the files. To do so, press the [Alt+F2] keyboard combination and run the “su - -c "nautilus /var" ” command in a terminal (see step 8 on
page 10). You also need to change the restored files ownership after copying. To
do so, run the “su -c "chown -R tomcat /var/lib/OML/" ” in a terminal.
Upgrading OM Locating from Previous Version
If you already run an older version of the OM Locating application, you can
upgrade to a newer version with the following steps.
Note, that the configuration database (located in the data folder, see Backup and
Restore on page 12) of the OM Locating application is silently updated to the
newer version. Downgrading of the configuration database from a newer version
to an older version is not supported by the OM Locating application.
1. Make a backup copy of the OM Locating application (see Backup and Restore
on page 12). Take extra care to backup the configuration database located in
the data folder under “/var/lib/OML” and the site location images located in the
“/var/lib/tomcat6/webapps/OML/images/locations” folder.
2. Stop the Tomcat service. To do so, select the System: Administration: Server
Settings: Services menu command. In the Service Configuration window,
select the “tomcat” entry and click the Stop button.
3. Remove the /var/lib/tomcat6/webapps/OML folder. To do so, press the [Alt+F2]
keyboard combination and run the “su - -c "nautilus /var/lib/tomcat6/
webapps" ” command in a terminal (see step 5 on page 10). Right click the
“OML” folder icon and select the Move to trash context menu command.
4. Copy the newer “OML.war” file to the “webapps” folder, thereby overwriting
the old “OML.war” file (see also step 5 on page 10).
5. Switch back to the Service Configuration window. Click the Start button to
restart the Tomcat service. The Tomcat service re-creates the “OML” folder from
the “OML.war” file.
6. Restore the site location images into the “/var/lib/tomcat6/webapps/OML/
images/locations” folder.
Please note:
Some Tomcat installations support auto-deploy by simply
dropping a new “*.war” file into the “webapps” folder. This is
not supported officially because it may not function properly.
The auto-deploy feature also erases the site location images
automatically.
13
Installation
Tip:
14
With previous versions of the OM Locating application, you
may have installed and enabled the Oracle Java runtime
environment. If you want to switch to OpenJDK, you may do
so by entering “/usr/sbin/alternatives --config java” at a root
prompt.
Configuration
Configuration
The configuration of the OM Locating application takes place in three logical
steps, described in the following sections:
■
Configuring the Portable Parts starting on page 16: describes how to enable
portable parts (DECT phones) to be located and how to add a user account for
OM Locating.
■
Configuring the OMM Connection starting on page 18: describes how to
establish a connection between the OM Locating application and the OMM.
■
Configuring the Workstation Computers starting on page 22: describes how to
setup a user PC for working with the OM Locating application.
■
Adding Site / Location Pictures starting on page 22: describes how to integrate
floor plans and zoomed detail views of your site.
OMM Configuration Prerequisites
Please observe the following OMM configuration prerequisites to ensure that the
OM Locating application features work:
Sending messages
The OM Integrated Messaging and Alerting service feature must be enabled,
otherwise messages sent by the OM Locating application can not be retrieved on
the portable parts of the recipients. This feature is activated in the OMM Web
service (System: System settings page) or via the OM Management Portal (OMP)
in the System: System settings menu, General tab.
For details see the “SIP-DECT; OM System Manual”.
Locating handsets
The RFPs which are used to locate the handsets have to be installed in the same
cluster. Within a cluster, RFPs are synchronized to enable a seamless handover
when a handset user crosses from one RFP area of coverage to another. RFP
clusters are build when configuring the RFPs in the OMM Web service (Radio fixed
parts page) or via the OMP in the Radio fixed parts: Device list menu.
For details see the “SIP-DECT; OM System Manual”.
Escalating events
The OM Locating application typically runs fine without an IMA configuration file.
However, it is possible to configure an automatic reaction for escalated events. For
this, you need to create the desired alarm scenario in an IMA configuration file. The
15
Configuration
alarm scenario configuration should use the DISTRESS_OPERATOR_TIMEOUT
alarm trigger for this purpose. In addition, the alarm scenario should define a confirmation or timeout to ensure proper reaction on the escalated event.
For details see the “SIP-DECT; OM Integrated Messaging & Alerting Application”
user guide.
You also need to add the file download URL to the system settings. This is done in
the OMM Web service (System: System settings page) or via the
OM Management Portal (OMP) in the System: System settings menu, General
tab.
For details see the “SIP-DECT; OM System Manual”.
Configuring the Portable Parts
For privacy protection reasons, all portable parts / DECT phones are not enabled to
be located by default. You need to switch on this feature for an arbitrary set
portable parts first. The OM Locating application determines the location only for
portable parts that are configured to be located.
Note
The locating features of the portable parts cannot be enabled on the Web
console of the OMM. However, it is possible to change this using the
OM Management Portal (OMP).
To change the locating feature for a set of portable parts proceed as follows:
1. Start the OM Management Portal (OMP). Browse the OpenMobility installation
media for a file named “OMP.jar”. Double click the file to start the OMP.
Alternatively, right click the file and select the Open with Sun Java 6 Runtime
menu item from the context menu. Note for Linux users: the Java application
requires AWT, a software component only available with the Sun
implementation of Java.
2. The OMP starts and opens a login dialogue.
16
Configuration
OM Management Portal (OMP): login
Enter the IP address of the OMM. Enter the User name that is configured at
the OMM for the “Full access” account type. This is “omm” by default. Enter the
corresponding Password. Confirm with OK.
3. The OpenMobility Manager window opens, giving access to the OMM’s
configuration.
OpenMobility Manager window: changing a portable part
Open the Portable parts menu and select the Overview menu item. A list of
registered portable parts / DECT phones is displayed on the right side of the
OpenMobility Manager window.
17
Configuration
4. Double-click an arbitrary portable part from the list. This opens a tabbed
details view for the selected portable part on the lower right part of the
OpenMobility Manager window.
5. Switch to the Locating tab. Select or de-select one of the following options to
change the configuration:
Locating permission option (Aastra 600 c/d only): If enabled, the portable
part is able to determine the location of other portable parts. The main menu
of the Aastra 600 c/d phones provides an extra menu entry Locating for this.
Tracking option: If enabled, the operator of the OM Locating application is
able to use the constant tracking feature for the portable part. Note, that this
feature consumes more of the portable part’s battery power.
DECT locatable option: If enabled, the portable part is locatable via DECT.
Either with the OM Locating application or by querying it’s location from other
portable parts. Note, that the number of DECT locatable users is determined by
the OM Locating License.
6. Switch to the Messaging tab. Activate the Sending messages permission
option. This enables the handset to send messages and to reply messages
received from the OM Locating application. Note, that this function has to be
supported by the device (Aastra 600 c/d DECT terminals provide this function).
7. Switch to the Additional services tab to configure extra configuration items
for the handset.
– SOS number: This number is called if the user presses the SOS key on the
phone (e.g. on an Aastra 142d).
– ManDown number: This number is called if the DECT handset (e.g. an
Aastra 630d or Aastra 632d) determines the ManDown condition.
8. Confirm your settings with OK. Continue with Step 4 to change the
configuration of other portable parts.
Configuring the OMM Connection
The OM Locating application communicates to the OMM, to query the necessary
data, and to control the OMM’s functions. For this, the OM Locating application
utilizes the OM Application XML Interface (OM AXI) that the OMM provides via an
SSL-encrypted TCP connection at port 12622. To establish the connection, the
OM Locating application needs to know the OMM’s IP address, a valid user name
and a password. To configure the OM Locating application, proceed as follows:
18
Configuration
1. Start the OM Management Portal (OMP, see Step 2 under Configuring the
Portable Parts starting on page 16). Login and navigate to the System: User
administration page. In the Tasks pane, click Create to add a new user
account for the OM Locating application.
On the General tab, fill in the User name and Password fields. On the
Permissions tab, you need at least to enable the Read option. Depending on
the tasks and features that should be used in the OM Locating application, you
can enable other permission options as well. For example, if you want to send
messages and use video monitoring in the OM Locating application, enable
the Messages and Video options. Note, that administrative Write access for
the OMM is not necessary for the OM Locating application. Confirm the
creation of the new user account with OK.
2. Login to the OM Locating application Web console as “admin” user. Start a web
browser on the PC running the OM Locating application.
Browse to http://localhost:8080/OML/ and login with the default “admin” user
name and the default “OpenMob” password.
19
Configuration
Administrative login to the OM Locating application
Alternatively, start a web browser on another PC in your LAN and enter the
DNS-Name or IP address of the PC running the OM Locating application:
http://192.168.1.1:8080/OML
or
http://dns-name-of-pc:8080/OML
Note
Your browser needs to accept cookies from the OM Locating application in order
to complete the login.
3. If this is your first login to the OM Locating application, the
OMM Configuration tab is displayed automatically. Otherwise unfold the
Administration menu in the navigation tree and click the
OMM Configuration menu item.
OMM Configuration tab
4. In the OMM Configuration tab, click the Edit button. Fill in the necessary data:
User Name: Enter the user name for the OMM user account that you created in
the first step. The example above features a user account named “oml”.
20
Configuration
Password: Enter the password for the OMM user account. You need to enter
the same password again into the Password (confirm) input field.
Address: Enter the IP address of the OMM. Alternatively, enter the DNS-Name
of the OMM. Note, that you cannot change the Standby Address field which is
updated automatically later on. This information field shows the resilient or
stand-by OMM’s IP address.
Show not locatable PPs: Activate this option to also display those portable
parts in the OM Locating application for which the Locatable option is
disabled (see page 18).
Click the Apply button to confirm your configuration changes.
5. You should verify your settings. On the upper right, a green icons shows the
“Connection to OMM is established” status. Also, unfold the Subscriber menu
in the navigation tree and click the Portable Parts menu item. If your settings
are correct, the portable parts registered with the OMM are displayed.
Otherwise correct your settings in the OMM Configuration tab.
Verify configuration: Portable Parts tab
If you change the OMM’s IP address, the user name or the password for the “Full
access” account type later on, you also need to update the configuration of the
OM Locating application accordingly. The OM Locating application automatically
switches to the resiliency or stand-by OMM if the OMM is not available. You may
verify this by examining the Standby Address in the OMM Configuration tab.
Detailed information on the OMM account data, account types, and OMM resiliency is given in the manual entitled “SIP-DECT; OM System Manual; Installation,
Administration, Maintenance”.
21
Configuration
Configuring the Workstation Computers
For using the OM Locating application user interface, the desired operator needs
access to a standard PC with a web browser. Please mind the following points
when configuring and operating the workstation:
■
The workstation and the PC running the OM Locating application should be
connected with a reliable and secure network connection. Do not redirect the
unencrypted HTTP traffic via an unsecured public data connections such as the
Internet
■
Install a recent version of Mozilla Firefox or Microsoft Internet Explorer on the
workstation PC.
■
To play audible alarms, the workstation should be equipped with a sound card
and a set of speakers. You may need to ensure that the browser can play a
sound, for example by instructing the operator to play a test sound file when
starting a work session. Depending on your browser’s multimedia capabilities,
you may need to install for example the Adobe Flash plug-in. Note, that a
sound is played when you login to or log-out from the OM Locating
application’s user interface.
■
The web browser’s language setting also determine the language that is
presented by the OM Locating application’s user interface. Note, that the date
format as well as the language of some system error messages is determined
by the language setting of the server. Thus, the browser settings do not change
the presented date format.
■
Do not change the web browser’s standard security, view or multimedia
settings. For proper operation, the OM Locating application’s user interface
requires JavaScript, Cookies, DHTML, and CSS to stay active.
The above points are true for operating the OM Locating application with the
“admin” and with normal user accounts. Note, that you need to create user
accounts for any operator (see Managing Users starting on page 50).
Adding Site / Location Pictures
The OM Locating application’s user interface displays the location of the RFP
where the portable part is detected. You can use the OM Management Portal
(OMP) to generate the location pictures for the OpenMobility Locating application. For a detailed description on this please refer to Generating Location
Images by Using the OMP starting on page 23.
22
Configuration
Locating Images Technical Details
The portable part’s location is presented with two graphical views:
■
The upper view shows the overall floor plan, for example an overview with the
highlighted RFP and the covered area.
■
The lower view shows the RFP’s detailed location. The display is overlaid by a
centred radio wave animation.
You need to provide two bitmap graphic files for any RFP managed by the OMM
with the following properties:
■
The uppercased MAC address of the RFP determines the file name. An
overview graphic is named “[MAC].png” and the detailed graphic is named
“[MAC]-zoom.png”.
Examples: “0030420D102E.png”, “0030420D102E-zoom.png”
You can view the MAC address using the OM Management Portal (OMP): for
RFPs, navigate to the Radio fixed parts: device list page.
■
The file is formatted as Portable Network Graphics (PNG) file with a fixed size of
256x256 pixels. You can use any colour depth, but you should not use an alpha
channel or the animation extension to ensure compatibility with older browser
versions.
Please note:
You also should backup the graphic files stored on the
OM Locating server on a regularly basis (see Backup and
Restore starting on page 12).
Generating Location Images by Using the OMP
Using the OMP, you can generate location images. You add the images showing
the floor plan of the buildings belonging to the OM system into the OMP. Then,
you place the RFPs on these images. Finally, for each of the RFPs the location
images will be generated in the format and size as required by the OM Locating
application.
The OMP provides the special Planning mode to perform these steps.
1. Start the OM Management Portal (OMP). Browse the OpenMobility
installation media for a file named “OMP.jar”. Double click the file to start
the OMP. After logging in, click on the Planning mode icon in the toolbar
to switch to the planning mode. Navigate to the Device placement: Image
management page.
2. You need to add at least one background image such as a floor plan or similar.
In the Tasks pane, select the Add image command. Select an image file (*.png
23
Configuration
or *.jpg) in the file selection dialogue. Confirm the file selection dialogue to
add the image to the device placement project. You can add multiple images,
e.g. one image for each floor. Note, that the background image size should not
exceed 3000 x 3000 pixels.
3. Select the desired background image. In the Tasks pane, click the Show image
command. The Placement view page is opened, showing the currently active
image.
4. Add RFPs to the image. Navigate to the Radio fixed parts pane . Activate the
check box of the desired locating device. You can activate more than one
locating device in this step. In the Tasks pane, click the Assign to active image
command. Note, that already assigned locating devices will show an
icon in
the Assigned column.
24
Configuration
5. Navigate to the Placement view page. New locating devices will be placed in
the upper left corner of the image. You may need to drag the image using the
mouse to shift the display in order to display the upper left corner of the image.
Alternatively, right click the image and select the Reset view command.
Drag the a locating device icon to the desired place on the image that
corresponds to the physical location of the locating device. Note, that RFP
icons show up in light green.
Hover the mouse over the locating device icon to show device details. Click a
locating device icon to select. Right click the image to open a context menu.
Select the Remove selected device(s) command to delete the assignment of
the selected device to the image.
6. Repeat the procedure from Step 3 on to assign and place locating devices for
other background images.
7. When generating the resulting images later on, the “*-zoom.png” images
display detail of the background image without scaling. For overview images, a
downscaling applies. You can change the downscaling factor. With a larger
downscaling factor, larger areas of the background image appear in the
resulting overview image.
25
Configuration
Navigate to the Image management page and select one or more images. In
the Tasks pane, shift the Overview size slider to the desired downscaling
factor. Click the Set overview size command.
Alternatively, select the Adjust overview size command to set the scaling
factor in a preview. The area covered by the overview image is displayed as a
coloured square. Drag the cyan dot in the right upper corner to change the
square’s size. Drag the red middle dot to move the square. Note, that only the
square’s size will change the overview image scaling while the square’s
position is ignored.
8. When ready placing images, generate the images for the OM Locating server.
Again select one or more background images on the Image management
page. In the Tasks pane, click the Generate command. Select the desired
destination directory in the file selection dialogue. You may create a new
directory with the [folder] icon. Confirm the file selection dialogue with Open
to start the image generation.
The image generation task will create a standard image and zoomed image for
every locating device and store the corresponding image files in the
destination directory. Also, the image file names are determined by the MAC
address of the locating device as described under Locating Images Technical
Details starting on page 23.
26
Configuration
Generated Images (from above example)
9. While the OMP automatically stores and reopens the current device placement
project, you should create a backup archive of your project. In the Tasks pane,
click the Export project command. Select the desired destination directory in
the file selection dialogue. Confirm the file selection dialogue to export the
device placement project. The project data include all background image files
as well as the information on location devices (“locating_project.xml”).
Uploading Images to the OML Server
The resulting image files needs to be copied to the “webapps/OML/images/locations/” directory of the Tomcat server running the OM Locating application. You
can use an USB drive, a CD rom or a networked transport such as SCP for this task.
To copy the image file to their final destination directory, start a file manager application with administrative write access to the “webapps/OML/images/locations/”
directory (for details on how to copy files as “root” user see Step 5 on page 10).
Tip:
You may be able to re-use the RFP floor plan created during
the radio site survey made before deploying the SIP-DECT
solution.
27
Operation and Daily Usage
Operation and Daily Usage
This chapter describes the components of the OM Locating application and how
to operate it in daily usage. It addresses normal users (operators) as well as the
administrator.
Tip: For quick information access, it is recommended to prepare an individual
short user guide which is tailored to your organization. A template can be found in
the chapter entitled Short User Guide on page 55.
Login / Logout
Login page
Login procedure
1. Open the web browser and type in the URL of the OpenMobility Location
application.
Example 1: http://172.30.206.29:8080/OML/
Example 2: http://locating-server.com:8080/OML/
2. User Name, Password: Enter your access data in these fields.
The default settings on delivery are:
Username: admin
Password: OpenMob
Note: Users will obtain their initial access data from the administrator who set
them up during configuration. See also the chapters entitled Managing Users
on page 50 and Editing Own User Data on page 60.
3. remember me: Activate this check box if you want to save your input for your
next login.
28
Operation and Daily Usage
Please note: It is recommended that you do not activate the remember me
option in order to prevent third parties to log in under your user name in case
you temporarily logged out.
4. Click Sign in.
The OM Locating application now connects the OpenMobility Manager (OMM).
The OMM manages the DECT handset locations and the alarm messages which are
sent by the DECT handset users.
Logout
In order to prevent misuse of the OM Locating application by third parties, a user
should logout after he/she finishes using the application.
Logout command
1. Click Logout.
The Login dialogue opens for the next login.
2. If you leave your workplace computer, you should also close the web browser
running the OM Locating application for safety reasons.
Checking OMM Connection
After login, the following icons in the title bar of the OM Locating application
indicate the OMM connection status.
Connection to OMM is established.
Connection to OMM is interrupted.
OMM connection is established
Locating is reliable if the green connected icon is displayed. If the red disconnected icon is displayed, the connection will normally be established after a few
seconds automatically.
29
Operation and Daily Usage
Handling Events
Alarm messages (ManDown or SOS calls) which have been triggered by the DECT
handsets are listed in the Events menu of the OM Locating application. The users
(operators) are thereby notified about each event and requested to call attention
to this event or incidence and to initiate an action or a chain of actions.
Event Types and Event Information
Events menu: Distress Events tab
Event types
30
■
The Events: Distress Events menu item displays the incoming alarm
messages. All events which have currently not been closed are listed in the
Distress Events tab. The logged-in operator has now to handle these events
according to the organization rules.
■
The Events: All Distress Events menu item contains the distress events
overview for all operators. This menu item is only available for users which
belong to the administrators user group (see also the chapter entitled
Managing Users on page 50).
■
The Events: Closed Distress Events menu item lists all events for which the
logged-in operator performed all requested actions and thus declared them as
closed.
■
The Events: All Closed Distress Events menu item contains the closed events
overview for all operators. This menu item is only available for users which
belong to the administrators user group (see also the chapter entitled
Managing Users on page 50).
Operation and Daily Usage
Event information
For each event the following information is displayed:
■
#: Events are automatically numbered. This number serves as an internal
identifier of the event and can not be edited.
■
State: indicates the current event state.
– A new event is marked as New with a blinking
icon. When the event
comes in, a small information window pops up at the bottom of the screen.
Depending on the equipment and settings of the workplace computer, new
events are also indicated by sound (see also page 22).
– Assigned: the event was accepted by an operator and thus is assigned to him
for further actions.
– Forward Request: the event was forwarded to another operator to request
him to handle the event.
– Closed: the event was completely handled and closed by the operator.
– Escalated: the event was not treated by an operator within one minute.
■
Assignee: the operator who accepted the event.
■
Location, Date: indicated the location from which the DECT handset triggered
the alarm and the alarm date/time.
■
Type: the icons in this column indicates the alarm type:
SOS call
ManDown call / Escape alarm / No-Movement alarm
Custom alarm (e.g. “User Monitoring event”)
■
Sender: displays the name of the DECT handset which triggered the alarm
message.
■
Recipient: the event has been forwarded to the operator displayed here.
31
Operation and Daily Usage
Performing Actions on Events
The upper part of the events tab contains a several command buttons to handle
the events.
Note: The rules for handling events will be established by the company safety
officer of your organization.
Accepting an event
When an event (alarm message) comes in, it has to be accepted by the operator.
Also events which have been forwarded to you (see next section), must be
accepted. Escalated events which arrived within the last 24 hours can be accepted
also. Escalated events which are older than 24 hour remain in this state forever.
1. Select the appropriate event entry. You can also select multiple entries: press
and hold the [CTRL] key and then click the appropriate entries.
2. Press the Accept command button.
3. The Comment – Accept dialogue opens. You can enter a comment in this
dialogue (optional).
4. Click OK to close the dialogue. If you want to cancel the action, click on the
icon.
You are now the Assignee and responsible for the further process of event handling!
Note: The administrator of the OMM may have configured an automatic reaction
to an escalated event. This is done by an IMA alarm scenario, that for example
automatically sends an emergency message to a group of people. These IMA
alarm scenarios typically need confirmation, e.g. 2 out of 5 people need to
respond to the alarm. However, even if you accept the escalated event, the IMA
alarm scenario is not stopped automatically. If you cannot accept the escalated
event and the alarm sound is played forever, the IMA alarm scenario is configured
without any confirmation. In this case you should ask your OMM administrator to
fix the IMA configuration.
Forwarding an event
The Assignee can request another operator to handle one or more events.
1. Select the appropriate event entry. You can also select multiple entries: press
and hold the [CTRL] key and then click the appropriate entries.
2. Press the Forward command button.
3. The Comment – Forward dialogue opens.
32
Operation and Daily Usage
4. From the Forward to drop-down list, select the user (operator) to whom you
want to forward the event.
5. Enter a comment in the input field to inform the recipient about the reason of
forwarding.
6. Click OK to close the dialogue. If you want to cancel the action, click on the
icon.
The operator to whom the event was forwarded is indicated in the events table in
the Recipient column.
Note: It is possible to reverse the forwarding by pressing the Accept command
button.
Closing an event
When an event was completely handled, it can be closed by the responsible
operator (Assignee).
1. Select the appropriate event entry. You can also select multiple entries: press
and hold the [CTRL] key and then click the appropriate entries.
2. Press the Close command button.
3. The Comment – Close dialogue opens. You can enter a comment in this
dialogue (optional).
4. Click OK to close the dialogue. If you want to cancel the action, click on the
icon.
The event is moved in the Closed Distress Events / All Closed Distress Events
lists (see page 30).
Adding a comment
You can add a comment on a selected event.
1. Select the appropriate event entry.
2. The Comment – Accept/Forward/Close dialogue opens. Enter the comment.
3. Click OK to close the dialogue. If you want to cancel the action, click on the
icon.
Viewing the event history
For each event, a history is saved, see the chapter entitled page 35.
Exporting event data
The events data can be exported, e.g. for archiving, see the chapter entitled
page 36.
33
Operation and Daily Usage
Sending messages
It is possible to send a message to one or multiple recipients. In case of a
ManDown call, it is recommended to initiate a locating alert, see page 34.
Messages can also be sent to trigger follow-up activities in connection with a
ManDown/SOS call, see page 44.
Searching for an event
To search for a specific event in a large table, use the search input field (see
page 49). You can also browse through the pages of a multiple page table (see
page 48). Furthermore, you can adapt the table display to your needs (see
page 47).
Sending a Locating Alert Message
It may be necessary to direct the attention of third parties to the location of the
handset which triggered the event. Example: the event was a ManDown call and
the sender may have lost consciousness.
1. Select the appropriate event entry. You can also select multiple entries: press
and hold the [CTRL] key and then click the appropriate entries.
2. Click on the
icon next to the Location column.
The Send Message dialogue opens.
3. Handset: The call number of the sender is preselected. If required, you can
select another call number from the drop down list.
4. Priority: Accept the preselected Locating Alert setting.
Please keep in mind that only the Locating alert message will cause a
signalling which helps to locate a handset/person in unclear, diversed
environments!
34
Operation and Daily Usage
5. Confirm: Accept the preselected Read confirmation type or select another one
from the drop down list (Complete, Order). The selected confirmation type
defines the confirmation sequence that has to be performed on the handset
that receives the locating alert (see also the chapter entitled Message Receipt
on the Handset starting on page 45).
6. Optional: You can enter a message text in the input field. This text will be
displayed on the located handset in addition to the locating alert message
which is automatically generated by the OM system.
7. Click OK to send the locating alert.
Viewing Event History
For documentation purposes, a history log is created for each event in the
OM Locating server database. The history saves the event’s data and all actions
which have been performed on the event.
1. Select the desired entry in the events table.
2. To call up the event history, click the History command button above the
events table.
The Event history dialogue is displayed and shows the history of the selected
event.
The dialogue title contains basic information on the event: the event’s number,
the creation date and the event type. For each action item the history displays
a separate entry, consisting of sender, date, assignee and event state. In case of
a large event, the information is spread over multiple pages (see also page 48).
3. In order to show or hide comments stored within the event, click the Show
Comments button.
4. To print the event history, click the Print command button in the upper part of
the dialogue.
5. To close the dialogue, click OK or click on the
icon.
35
Operation and Daily Usage
Exporting Event Data
The complete events data stored in the in the OM Locating server database can be
exported to a *.csv file, e.g. for archiving or for analysis. This feature is only
available for users which belong to the administrators user group (see also the
chapter entitled Managing Users on page 50).
Please note: Make sure to observe regulations regarding data protection when
archiving event data!
1. Click the Export command button above the events table.
2. Depending on the used browser and the browser settings, a dialogue opens
where you can select the desired export options. Confirm with OK.
Example: “Firefox” Browser – Event Export Options
Locating Handsets
Subscriber menu: Portable Parts tab
36
Operation and Daily Usage
The Portable Parts tab of the Subscriber menu provides an overview of the
handset locations. Using this menu, you can identify the current position of a
handset, track a handset’s location over time (see page 39), check the RFP visibility
for selected handsets (see page 41), and send messages to selected handsets (see
page 44).
For each handset the table displays the following information:
■
Name, Call no., Description 1, Description 2: the handset’s data
■
Tracking: indicates the current tracking mode, see section Setting the tracking
mode on page 37
■
Updated: indicates the time stamp of the last location update, see section
Updating location information on page 38
■
Location: currently known location. An “unknown” entry in the Location
column indicated that the handset can not be located, e.g. because the
handset is switched off.
Searching for a handset
To search for a specific handset in a large table, use the search input field (see
page 49). You can also browse through the pages of a multiple page table (see
page 48). Furthermore, you can adapt the table display to your needs (see
page 47).
Setting the tracking mode
The handset sends its location information on each interaction with an RFP (e.g.
during a phone call or when the DECT handset software is updated). It is possible
to direct the OMM to “ask” the handset periodically for its current location even if
the handset is not in interaction with an RFP. Its advantage is that the location
information displayed in the portable parts table is always current but this will
cause a high battery consumption and thus reduce the handset’s stand-by time.
The current tracking mode is indicated by the following icons:
Tracking mode is activated. The OMM polls for handset location information periodically.
Tracking mode is deactivated. The history location might not show current
position information since the history has been updated manually (see
page 38).
1. To switch the tracking mode for a handset, select the respective handset entry.
You can also select multiple entries: press and hold the [CTRL] key and then
37
Operation and Daily Usage
click the appropriate entries. To select all entries, activate the check box in the
first column of the table header.
2. Click the Tracking command button above the portable parts table.
Alternatively, you can click on the tracking status icon behind each handset
entry to switch the mode.
Note
Note, that the Tracking option has to be enabled for the respective handset (see
the chapter entitled Configuring the Portable Parts starting on page 16).
Updating location information
The Updated column indicates the timestamp of the last location update. In
addition, the icons in the Location column indicate the following:
Location was recently updated.
Location was recently updated but RFP visibility (see page 41) is not
possible.
Last location update is more than 20 minutes ago.
Last location update is more than 20 minutes ago, RFP visibility is not
possible.
No active location information is available.
No active location information is available, RFP visibility is not possible.
1. To obtain current location information, select the respective handset entry. You
can also select multiple entries: press and hold the [CTRL] key and then click
the appropriate entries. To select all entries, activate the topmost check box in
the table header.
2. Click the Update command button above the portable parts table.
Alternatively, you can click on the update status icon in the appropriate
Location column. This updates the location information and concurrently
opens the RFP visibility dialogue (see also the chapter entitled Checking RFP
Visibility starting on page 41).
Sending messages
The Portable Parts tab of the Subscriber menu also provides the possibility to
send messages to one or multiple recipients. The procedure is described in the
section entitled Sending Messages on page 44.
38
Operation and Daily Usage
Calling up the Location History
You can track a handset’s location over time. The location history displays information on the RFP’s to which the handset has been connected. A maximum of
50 entries are available. Using this feature, you can view the current position of a
person and also the person’s movement in your organization as long as he/she
carries the handset.
1. Select the desired handset entry in the portable parts table.
2. To call up the location history, click on the icon on the right side of the
Portable Parts tab.
The Detail Information window is displayed and shows the location history of
the selected handset.
The Location update column lists the current handset location (the currently
used RFP) and the history of visited RFPs. For each location entry RFP-related
information is given, e.g. site, building, floor, room, name of the RFP. The
39
Operation and Daily Usage
tracking data contains connection date, time and location for the current day.
The Type column indicates why the handset position data was updated.
Note: To view the current location information of a handset for which the
tracking mode is deactivated (see page 37), click the Update command button
above the portable parts table.
3. In order to view handset location at a particular time in the graphics on the
upper part of the Detail Information window, click on the appropriate
tracking entry in the lower list.
4. You can switch to the display of another handset’s location history by simply
clicking the respective handset’s table entry.
5. To hide the location history, click on the icon on the right of the Detail
Information window.
40
Operation and Daily Usage
Checking RFP Visibility
Depending on the RFP arrangement in your organization, a handset might be in
the visibility radius of multiple RFPs. To identify the RFP nearest to the handset,
you can use the RFP visibility feature. This helps to determine the concrete
handset user’s location, e.g. if the user does not answer a call or message. For this
function, the DECT portable part is queried by the OMM. The DECT portable part
sends back a list of visible RFPs and their respective signal strength values. Note,
that this function is only available for Aastra 600 c/d DECT handsets.
RFP visibility dialogue
1. In the Portable Parts table, click on the location status icon of the respective
handset.
The RFP visibility dialogue opens. This process may take some seconds
because the handset location information is updated. If you wish to abort the
process, click Cancel.
In the RFP visibility dialogue, the Location column contains a list of all RFP
locations, the handset currently “sees”. The icons in the Visibility column
indicate the quality of the connection between handset and RFP. The better
the quality, the nearer the handset is located to the RFP.
41
Operation and Daily Usage
Best visibility
Good visibility
Acceptable visibility
Bad visibility
Worst visibility
2. In order to locate the handset in the graphics on the upper part of the
dialogue, click on the appropriate location entry in the lower list.
If the handset is of the type Aastra 600 c/d, the graphic will also show a field
strength indicator.
3. To close the dialogue, click on the
icon.
Managing Messages
Subscriber menu: Messages tab
Messages which have been sent via the OM Locating application are displayed in
the Subscriber menu where users can view their status and details and manage
them.
42
■
The Subscriber: Messages menu item lists the messages that have been sent
by the currently logged-in user.
■
The Subscriber: All Messages menu item lists the messages that have been
sent by all users. This menu item is only available for users which belong to the
administrators user group (see also the chapter entitled Managing Users on
page 50).
Operation and Daily Usage
Message status overview
The messages table displays information on the status of each message.
The message has been sent.
The message was delivered.
The recipient has read the message.
The recipient has completed the message order (see page 45).
The sending of the message failed. In this case send the message again
(see page 44).
Viewing details of a message
1. You can view details of a selected message. Select the appropriate entry in the
message table.
2. Click on the icon on the right side of the Messages tab.
The Detail Information window is displayed and shows the message details.
3. To hide the window, click on the icon on the right of the Detail Information
window.
43
Operation and Daily Usage
Searching for a message
To search for a specific message in a large table, use the search input field (see
page 49). You can also thumb through the pages of a multiple page table (see
page 48). Furthermore, you can adapt the table display to your needs (see
page 47).
Sending Messages
You can send a message to one or multiple recipients which are equipped with a
message-capable device, e.g an Aastra 600 c/d handset. (Aastra 142d or DECT GAP
handsets do not support this feature.)
1. Click the Send Message command button above the table. If you want to send
a message to one of the listed recipients, select the appropriate table entry
before. To select multiple recipients, press and hold the [CTRL] key and then
click the entries.
The Send Message dialogue opens, displaying the last distress event.
2. Handset: Select the recipient’s call number from the list. This field is not
displayed if you send a message to multiple recipients.
3. Priority: Select the message type:
– Normal: The message is sent as a normal text message.
– High: The message is sent as a high priority message.
– Emergency: The message is sent as an alarm message.
– Locating Alert: The message will be signalled acoustically on the recipient’s
handset with an increasing alarm tone. This message type can be used to
indicate the handset location for third parties (e.g. if the recipient made a
ManDown call and should now be searched by security staff ).
44
Operation and Daily Usage
4. Confirm: Select the confirmation type (Read, Complete, Order). The selected
confirmation type defines the confirmation sequence that has to be performed
on the handset that receives the message (see also the chapter entitled
Message Receipt on the Handset starting on page 45).
5. In the message input field, the content of the last distress event which is
currently not closed is displayed. You can edit this text or overwrite it with an
own text, e.g. “fire alarm, leave building”.
6. Click OK to send the message. If you want to cancel the action, simply close the
dialogue by clicking on the
icon.
Note: It is also possible to directly react on an event by sending a message of the
Locating Alert type, see the chapter entitled Sending a Locating Alert Message on
page 34.
Please note: If no RFP visibility is given (see page 41), it is not possible to send a
message to the respective handset! In this case, you should update the location
information first (see page 38).
Deleting Messages
1. In the Messages table, click on user entry you want to delete.
You can also select multiple entries: press and hold the [CTRL] key and then
click the appropriate entries.
2. Click the Delete Message(s) command button above the messages table.
A confirmation dialogue opens.
3. Click Yes to confirm the deletion. No cancels the process.
Message Receipt on the Handset
Messages can only be received (displayed) on message-capable handsets, such as
the Aastra 600 c/d. Aastra 142d or DECT GAP handsets do not support this feature.
Depending on the type, messages are signalled different on the recipient’s
handset (e.g. one attention tone for normal messages, two tones for messages of
high priority). The handset users can configure the message signalling individually
at their device.
The OM Locating application automatically generates a message text. This text
contains information on the last distress event which is currently not closed (call
number, location, call type (SOS, ManDown), assignee, date and time). The
operator who sends the message can edit or overwrite this text.
45
Operation and Daily Usage
Callback to the operator
The call number of the operator who has sent the message is displayed within the
message. To call back the operator, the handset user must simply press the call
key
.
Message confirmation
Depending on the confirmation type the operator applied to the message, the
handset user has to perform one or more confirmation steps. Confirmation on the
handset is done by pressing the appropriate softkey.
Confirmation type
Confirmation on the
handset
Read
Read
Complete
Read, Accept
Order
Read, Accept, Done
Status indication
(see page 42)
If the operator’s phone is an Aastra 600 c/d handset, he will also receive a confirmation message on his phone. For more information on using the special messaging features of the Aastra 600 c/d DECT terminal series, see the “SIP-DECT;
Aastra 600 c/d Messaging & Alerting Applications” user guide.
Viewing Video Cameras
If configured and enabled, the OM Locating application offer a monitoring feature
that allows you to watch live video in the web browser.
46
Operation and Daily Usage
1. Open the Surveillance menu and switch to the All cameras tab.
The All cameras tab display thumbnail videos of all configured video cameras.
2. Click the
icon to switch to list view. This view offers some details about the
video image such as RFP location and video size.
Click the
icon to switch to tiles view. This view offers larger video
thumbnails.
3. To view an enlarged live video image in a dialogue, click on the desired
thumbnail video. To close the dialogue, click on the
icon.
Handling Table Views
Various pages of the OM Locating application offer table views. You can adapt
these views according to your individual requirements.
Example of table view – Portable Parts table
47
Operation and Daily Usage
Sorting Tables
1. You can sort entries in ascending or descending order. Click on the column
header of the column you wish to use as your sorting criterion.
The small icon in the respective table header indicates the sorting criterion;
table is sorted ascending, table is sorted descending.
2. To reverse the order of the entries, simply click the column once again.
Showing / Hiding Table Columns
1. You can show and hide single table columns. Move the mouse over a column’s
table header.
2. Click on the
button which is now shown to the right of the column. A
pop-up menu opens.
3. In the pop-up menu, select the Columns entry to open the submenu.
4. Deactivate the check boxes of the columns that should be hidden or activate
hidden columns; : column will be hidden, : column will be shown.
5. In addition, you can use the Sort Ascending and Sort Descending commands
from the pop-up menu to sort the table.
Browsing through Multiple Page Tables
If there is a high amount of data (events, portable parts, etc.), a table view will
provide multiple pages. The bar on the lower part of the screen provides commands to browse through these pages.
Browse bar
1. Use the arrow icons to browse the pages.
2. To go to a specific page, enter the number in the Page field.
3. To resize the page, enter a value in the input field on the right and confirm with
the [Enter] key.
48
Operation and Daily Usage
Searching for Table Entries
Search input field
In large tables, you can search for a specific entry.
1. In the Search input field on the upper part of the screen enter a search string,
e.g a text, a phone number, or a date (complete string or part of it). The text
search is not case-sensitive.
2. Press the [Enter] key or click the
3. Clicking on the
button to start the search.
button removes the search text.
49
Administration
Administration
This chapter describes the administration of the OM Locating application, such as
adding and removing user accounts and viewing the software versions. It
addresses the administrator.
Please note:
The functions described in this section are available for the
administrator only.
Note
The configuration database of the OM Locating application is stored in a
separated directory below the Apache Tomcat installation (see Backup and
Restore starting on page 12 for details).
Managing Users
Users tab
The administrator manages the users (operators) of the OM Locating application.
He can create new users, edit access data of existing users, and delete users from
the database.
1. Select the Administration: Users menu item.
You see a table listing the configured users in alphabetical order. The assigned
user group and the contact phone number are displayed for every user. The
sorting criterion is the user name.
50
Administration
Note: You can search for a specific entry, e.g. in a large user table, see Searching
for Table Entries on page 49. You can also thumb through the pages of a
multiple page table (see page 48). Furthermore, you can adapt the table
display to your needs (see page 47).
2. Select the appropriate command button above the table:
New: creates a new user, see page 51.
Edit: edits the data of an existing user, see page 52.
Delete: deletes an existing user, see page 53.
Creating a New User
Add new user dialogue
1. Click the New command button above the user table. The Add new user
dialogue opens.
2. User name: Enter a name. This is the name under which the user logs in to the
OM Locating application. The user name is also displayed in text messages
sent. At the same time, the user name serves as an internal identifier for
administration of the data record. This name must therefore be unique, i.e. it
must not exist more than once in the system.
3. User group: This setting determines which menu items (and thus application
features) are available for the user.
– Select the users group if the user should be able to use the locating features
of the application. This setting is normally applied e.g. to operators.
– Select the administrators group if the new user should also be able to
administrate the application and the users.
4. Password, Confirm password: Type in the user password in these fields.
51
Administration
Note for the administrator: Inform the users about their passwords. It is
recommended to advise users to periodically change their password for
security purposes.
5. Phone no.: Enter the user’s contact phone number. If the user sends a message
(e.g. in case of a a distress event (ManDown or SOS call), this number will be
displayed as callback number within the message.
Note, that the SOS phone number and the Phone no. setting configured here
should match. If this phone number has also been defined as SOS or ManDown
call number on the portable parts (see page 16), it will be called in case of an
ManDown or SOS call.
Tip:
To evaluate the function, trigger an SOS call which should
reach the operator’s phone. Check the respective entry in the
Distress Events history. The phone number logged with the
event should be assigned to the operator’s user account.
6. Click OK to confirm the settings and to close the dialogue. Clicking Cancel
discards the settings.
Editing User Data
Edit User Properties dialogue
1. In the Users table, click on user entry you want to edit.
2. Click the Edit command button above the user table. The Edit User Properties
dialogue opens.
3. User name: This field indicates the current user name. The setting can not be
changed. If you want to rename a user, you have create a new user (see
page 51) and to delete the redundant user entry.
4. User group: If required, change the group setting.
52
Administration
5. Password, Confirm password: Type in the new user password in these fields. If
the password should not be changed, type in the existing user password and
confirm it.
6. Phone no.: If the contact phone number was changed, enter it here. This
number will be displayed as callback number within a message that the user
has sent.
7. Click OK to confirm the settings and to close the dialogue. Clicking Cancel
discards the settings.
Note
Each user can change his/her personal password, see also page 60 whereas the
administrator can manage the access data of all existing users.
Deleting a User
1. In the Users table, click on user entry you want to delete.
You can also select multiple entries: press and hold the [CTRL] key and then
click the appropriate entries.
2. Click the Delete command button above the user table.
A confirmation dialogue opens.
3. Click Yes to confirm the deletion. No cancels the process.
A deletion confirmation (one per user) is displayed on the lower part of the
screen.
Note
The user admin can not be deleted.
Changing the OMM Configuration
The settings available in the Administration: OMM Configuration menu need to
be changed only if you have changed the IP address, user name and password of
the OMM. For details, refer to Configuring the OMM Connection on page 18.
53
Administration
Version Information
The About: Versions menu item gives you information about the versions of the
OpenMobility components and the used licences.
Versions tab
1. Select the About:Versions menu item.
2. To view detailed information on a component, click the appropriate
component entry in the Versions table.
3. To get licence information, click the appropriate hyperlink in the Licences of
Used Components table. The related website will open in a separate browser
tab.
Note: Please observe the information given in the chapter entitled Notes on
Licences on page 5.
54
Short User Guide
Short User Guide
The following operating information is intended for the OM Locating application
users (operators with the users user group authorization). It sums up important
actions which these operators will perform in daily usage. The administrator can
use these instructions as a template to create an individual short user guide for the
OM Locating application in his/her organization.
Login / Logout
1. Open the web browser and type in the URL of the OpenMobility Location
application.
2. Login: Enter your User Name and your Password and click Sign in.
3. After login, the
icon in the title bar indicates that the application is
connected to the OMM.
55
Short User Guide
Note: A red icon
indicates that the connection to the OMM is interrupted. If
the connection is not re-established after some seconds, contact your
administrator for help.
4. Logout: Logout after you finished using the application.
Handling a ManDown Call
1. Incoming events are displayed in the Events: Distress Events menu.
A ManDown call is indicated with a blinking
and the
icon. If the
ManDown call was sent from an Aastra 600 c/d, you can now trigger an audible
alarm on this handset to help third parties to locate it. (On Aastra 142d or a
DECT GAP handsets, the locating alert will not be signalled.)
2. Click on the
icon next to the Location column. The Send Message
dialogue opens.
Simply accept the Locating Alert message type which is preset in the Priority
drop down list. In the Confirm drop down list, accept the preselected Read
confirmation type. Optionally, you can select another one from the drop down
list (Complete, Order). The selected confirmation type defines the
confirmation sequence that has to be performed on the handset that receives
the locating alert.
3. Click OK.
56
Short User Guide
4. Send a message to one or more recipient. Select the appropriate table entry
before. To select multiple recipients, press and hold the [CTRL] key and then
click the entries.
5. Click the Send Message command button above the table. The Send
Message dialogue opens.
6. Select the Emergency message type in the Priority field. Select the
conformation type (Read, Complete, Order) from the Confirm drop down list.
In the message input field, the content of the last distress event which is
currently not closed is displayed. You can edit this text or overwrite it with an
own text, e.g. “fire alarm, leave building”.
7. Click OK.
57
Short User Guide
Locating a Handset
1. Select the Subscriber: Portable Parts menu item.
2. Select the desired handset entry in the portable parts table.
3. Click on the icon on the right side of the Portable Parts tab.
The Detail Information window is displayed and the current location of the
handset in graphics on the upper part. The lower list of the window displays
the location history which shows the user’s movement through your
organization.
4. To identify the RFP nearest to the handset, click on the location status icon of
the respective handset in the Portable Parts table.
58
Short User Guide
The RFP visibility dialogue opens. This process may take some seconds
because the handset location information is updated. The icons in the
Visibility column indicate the quality of the connection between handset and
RFP. The better the quality, the nearer the handset is located to the RFP.
Best visibility
Good visibility
Acceptable visibility
Bad visibility
Worst visibility
5. To close the RFP visibility dialogue, click on the
icon.
59
Short User Guide
Editing Own User Data
You can change your password for accessing the OM Locating application.
1. Select the Administration: Users menu item.
2. In the Users table, click on your user entry.
3. Click Edit to call up the Edit User Properties dialogue.
4. Password, Confirm password: Type in your new password in these fields.
5. Phone no.: If your contact phone number was changed, enter it here. This
number will be displayed as callback number within a message you have sent.
6. Click OK to confirm the settings and to close the dialogue.
Note: If you forgot your password and can not log in into the OM Locating application, contact your administrator for help.
60
Appendix
Appendix
Technical Data
Number of application users: 10
OM Locating server
Server PC:
– 2 Ghz CPU
– 1 GB RAM
– 10 GB hard disk space
– 100 MBit/s Ethernet adapter
Operating system:
– Red Hat Enterprise Linux 6 Server
OM Locating clients /
workstation computers
– PC capable of running a recent browser with
JavaScript, Cookies, and DHTML
– Adobe Flash plugin must be installed
– Sound card and set of speakers is
recommended
– Ethernet connection to OM Locating server
– Screen resolution of 1280x1024 pixels
Abbreviations
DECT
Digital Enhanced Cordless Telecommunication
GAP
Generic Access Profile
OM
OpenMobility
OM AXI
OM Application XML Interface
OMC
OM Configurator
OM IMA
OM Integrated Messaging & Alerting service
OML
OM Locating
OMM
OpenMobility Manager
OMP
OM Management Portal
61
Appendix
PP
Portable Part
RFP
Radio Fixed Part
SIP
Session Initiation Protocol
URL
Uniform Resource Locator
Trademarks
Linux® is a registered trademark of Linus Torvalds.
Red Hat® is a registered trademark of Red Hat, Inc.
Apache TomcatTM is a trademark of the Apache Software Foundation.
Firefox®, Mozilla® are registered trademark of the Mozilla Foundation.
OracleTM and JavaTM are a registered trademarks of Oracle Corporation.
All other product and brand names are trademarks, registered trademarks, or
service marks of their respective holders.
62
Index
Index
A
All Closed Distress Events 30
Architecture 1
B
Backup 12
C
Closed Distress Events 30
Configuration 15
OMM connection 18
OMM prerequisites 15
Connection 21
D
DECT Locatable (option) 18
Distress Events 30
DNS-Name 20
E
Event
accept 32
actions 32
close 33
forward 32
search 34
Events
history 35
information 31
types 30
F
Firewall 11
H
Handsets
Aastra 142d 6
Aastra 600d 2
Aastra 650c 2
DECT GAP 6
Hardware Requirements 8
History 3
events 35
location 39
I
Installation 8
J
Java 8
L
Locating permission (option) 18
Location
history 39
RFP visibility 41
tracking mode 37
updating information 38
Location Pictures 22
M
ManDown 1, 4
ManDown number 18, 52
O
OM Management Portal (OMP) 16
OML.war 10
OpenMobility Manager 16
P
Password
user 51, 53, 60
Portable Parts 16
R
RFP visibility 41
S
SOS 4
SOS call 1
63
Index
SOS number 18, 52
SSL 18
T
Tracking (option) 18
Tracking mode 37
U
Use Cases 3
64
Notes
Notes
65
67
Copyright 2014 www.aastra.com
All rights reserved
As of 02.04.2014 • Subject to changes