BP250 System Programming Manual

WECOME TO
MODERN COMMUNICATION SYSTEMS
Congratulations on selecting Modern Communication Systems
and the Ericsson BP250 Telephone System.
The Ericsson System will provide years of service to your
business.
The following manual is designed to help you understand the
basics of your system. Please do not attempt to memorise parts
of this guide, it is unnecessary. In time all of the functions will
be familiar to you.
Use this guide over the next few weeks to check yourself.
Remember this has not been designed to cover every possibility,
just the basics.
Some functions or operations may vary from system to system
dependent on the way you run your business. Our training officer
will go through the features with you and explain any
differences.
Again thank you for choosing Modern Communication Systems
Pty Ltd.
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Index____________________________________________________
Page
3.
Introduction
4.
Directory Access (Searching for a contact in the internal or external directory)
5.
Change Date and time
6.
Change Extension name
7.
Changing Dialing Access (Class of Service)
8.
Programming Off Duty Position
9.
Common Abbreviated Dialing
10.
Programming Diversions eg To Voicemail
11.
Changing Telephone types
12.
Ordering Reminder Calls
13.
Recording Operator Queue Greeting
14.
Recording Default Messages
15.
Recording Night Service – Common Mailbox
16.
Recording Mailbox’s – Individual Mailbox
17.
Swapping Extensions
18.
Programming Pick Up Groups
19.
Programming a Key for “Busy Line 2”
20.
Program a Multi Hold Key
21.
Deleting an Existing PIN number for Voicemail – Release 13
22.
Adding Names & Common Abbreviated number into the Internal External
Directory
23.
Instigating a conference call on an Analogue handset
24.
Allowing Extension to externally divert to Mobiles
25.
Disallowing Extension to externally divert to Mobiles
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Introduction__________________________________________________________
There are two types of programming available on the BusinessPhone 250 telephone
system. One is Individual Programming, whereby each telephone user can program the
keys on their own telephone.
The other type of programming is System Programming. Through system
programming the user can program the keys of any telephone in the system and make
many changes to the system configuration. System programming can only be carried
out from the DBC2663 or DBC213 instruments.
The programming telephone must be in the idle state before it can be placed in the
programming mode. During this time no further calls can be dealt with. If
programming is being carried out from the operators console the system should be
nightswitched.
TO ENTER PROGRAMMING
From DBC213
Press
Press
Key
Press
*00#
First Key (System)
22222
2nd #
The screen will read:
“Enter Command”
TO EXIT PROGRAMMING
Press
Clear
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Directory Access_______________________________________________________
Press
First Key (directory)
Pick whether internal or external directory.
Type the first two or three letters of the name you are searching for eg. ste for Steve.
Press Search
You can forward or backward through the names. When you have found the name
press call and you will then be connected to that extension.
If you are requiring a mobile you will have to hit Read & twice (remember it is the
space bar) then type mob for mobiles.
Press
2nd #
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Change Date and Time________________________________________________
*00#
System
22222
2nd #
6101
2nd#
2nd#
Key in new date in format. Year Month Date (YYMMDD)
2nd #
Key in corresponding number.
1
2
3
4
5
6
7
=
=
=
=
=
=
=
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
2nd#
2nd#
Current Time is displayed in 24 hour format
Key in the time in 24 hour format. Hour Minute Second (HHMMSS)
2nd#
You can select the time to be displayed in 12 hour or 24 hour format
Y (Yes) for 12 hour mode or N (No) for 24 hour mode
2nd#
Press Clear to terminate programming session.
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Change Extension Name________________________________________________
*00#
System
22222
2nd#
6601
2nd#
Key in extension number
2nd#
2nd #
Key in Name
2nd#
Key in extension number
2nd#
Press Clear to terminate programming sessions.
NOTE:
The volume control is your forward and backspace keys.
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Change Dialing Access________________________________________________
*00#
System
22222
2nd#
0103
2nd#
Key in extension number
2nd#
Key in new Cos (Class of Service)
2nd#
Key in new Cos (Class of Service)
2nd#
Press Clear to terminate programming or press the backward button until “Enter
Command” is shown on to again start from 0103.
COS (CLASS OF SERVICE) LEGEND
00
=
Open Access
01
=
ISD/STD/Local - No 0055 - No operator connected calls
02
=
STD/Local including Mobiles
03
=
Local Only, no mobiles
04
=
Internal Only
05
=
Guest Phones
06
=
Local & Mobiles + 066, 0266
07
=
Local & Brisbane + Mobiles
08
=
Local & Mobiles no 066, 0266
This legend is standard, check with your system administrator to make sure.
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Programming Offduty Position_____________________________________
*00#
System
22222
2nd#
4001
2nd#
Key in extension number you want calls to go when Off Duty is activated.
2nd#
Recall Time
30
2nd#
No Answer Time
30
2nd#
Random Selection
Y
2nd#
Auto Answer Sup. Time
11
2nd#
Queue Announcement Time
5 (secs)
2nd#
Queue Announcement Reference
0101
2nd#
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Common Abbreviated Dialling___________________________________________
Code to locate common abbreviated range 5813
Code Range - XXX- XXX(Check the Indial range)
*00#
System
22222
2nd#
2501
2nd#
Key in Code Number you want to program eg. XXX
2nd#
2nd#
0 (for outside line)
Telephone number
2nd#
(make sure there is a Y in the right hand side of the screen, if not
press Y to make it so)
2nd#
2nd#
2nd#
2nd#
Next code should appear on the screen
Continue from the third 2nd#
When all numbers have been entered, press Clear to terminate session.
If you wish to change a telephone number, simply key in the new telephone number
over the top of the old phone number.
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Programming Diversions- Release 10 To Release 12__________________________
*00#
System
22222
2nd #
0110
2nd#
Extn No
2nd#
Diversion on No Reply Internal
Key Y or N
2nd#
Diversion on Busy Internal?
Key Y or N
2nd #
2nd#
Key in the Diversion Address
2nd#
e.g 299
Press 2nd # until the screen reads Diversion Time Long
Change Diversion time if need be
2nd#
Diversion Time Short
Change Diversion time if need be
2nd#
Press 2nd# until screen reads Direct Diversion External
Key Y or N
2nd#
Diversion on no reply External?
Key Y or N
2nd#
Diversion on Busy External?
Key Y or N
2nd#
Direct Div Internal
Y or N
2nd#
Press Clear to terminate session.
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Changing Telephone Types______________________________________________
*00#
System
22222
2nd#
0201
2nd#
Extn No
2nd#
Key 0, 1 or 6
2nd#
Key 0, 2 or 21
2nd#
Legend to follow:
199
211/212
213/2663
DSS
0201 No. Of Prog Keys
0
1
4
6
0202 No. Of Prog Keys
0
2
6
21
Note: when installing 212/213 at location that previously had a 199, an upgrade of that
extension must occur.
Press Clear to terminate programming session.
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Ordering Reminder Calls________________________________________________
Everyone can use the reminder facility.
This function is used for sending a reminder call to an extension user at the time
programmed by the user.
The BusinessPhone 250 can handle up to 100 reminder assignments, with each
extension ordering any number of reminder calls.
Time values must be given in 24 hour format only.
Reminder call can be ordered for the next 24 hours only.
To Order a Reminder Call
Key * 32 * Time #
Eg: *32*1330#
Verification tome will be heard if accepted.
Executive (203) handset users will be prompted on their screen for the time after *32*
has be dialled.
The extension enter the desired reminder time and terminates with enter (or #).
To Erase all Reminder Calls
# 32 #
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Recording Queue Greeting – Voice Announcements
*00#
System
22222
2nd#
4401
2nd#
2nd#
Key in Announcement number
2nd#
Press the First Key to Record
(Follow the prompts on the screen)
Speak
Press 2nd# to complete and store announcement.
To listen to your recording Press Return, input the announcement number ….., press
2nd#, then Play-back to listen to your recording.
Press Clear to terminate programming session.
Note: If you are unsure as to what announcement relates to what number (eg. 1 maybe
Queue Announcement, before recording press play to hear the recording).
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Recording Default Voice Mail Messages
*00#
System
22222
2nd#
4412
2nd#
2nd#
Key in Announcement number
0 (Please leave a message after the tone)
7 (To leave a message press 9, or hold, or please
press * to return to reception)
2nd#
Press the First Key to Record
(Follow the prompts on the screen)
Speak
Press 2nd# to complete and store announcement.
Press Clear to terminate programming session.
4416 – 0
4418 – 0
4401 – 9
4415 - 0
Retrieving Messages
Retrieving Messages
Operator Queue
The Person you have called is unable to take your call
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Recording Night Service - Common Mail Box Greetings
*00#
System
22222
2nd#
4417
2nd#
2nd #
Key in Announcement number
2nd#
Press the first key under the screen to Record
(Follow the prompts on the screen)
Speak
Press 2nd # to complete and store announcement.
To listen to your recording Press Return, input the announcement number ….., press
2nd#, then Play-back to listen to your recording.
Press Clear to terminate programming session.
Note: If you are unsure as to what announcement relates to what number (eg. 1 maybe
Queue Announcement, before recording press play to hear the recording).
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Recording Mail Box Announcement - Individual
*00#
System
22222
2nd#
4415
2nd#
2nd#
Key in Announcement number 0 - 15
2nd#
Press the First Key to Record
(Follow the prompts on the screen)
Speak
Press 2nd# to complete and store announcement.
To listen to your recording Press Return, input the announcement number ….., press
2nd#, then Play-back to listen to your recording.
Press Clear to terminate programming session.
Note: Announcement 0 is the standard message for all extensions.
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Swapping Extensions
*00#
System
22222
2nd#
5603
2nd#
Swap Extension No
2nd#
Key in first extension number
2nd#
Key in second extension number
2nd#
Press Clear to terminate programming session.
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Pick Up Groups
*00#
System
22222
2nd#
4201
2nd#
Key in the pick up group number (there can be total of 16 groups. 00 – 15. If the
group you want to modify is not created please contact your System Administrator to
create the group).
Group No eg. 01
2nd#
2nd#
(This will bring up the first member in the group in location 00. There can be a total of
20 members in the group in location 00 – 19).
If adding an extension number, key in the extension number eg. 203
2nd#
OR
If deleting a member press the volume control - key
2nd#
To move forward through the members and view the extensions in the group, press the
backward or forward keys until the extension you wish to modify appears
Press Clear to terminate programming session.
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Program Busy Line 2
*00#
System
22222
2nd#
0301
2nd#
Key in Extn number
2nd#
Dial 01 =A Key, 2 =B = key
2nd#
Dial 26
2nd#
Clear to end Procedure
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Programming a Multi Hold Key
Prog
Key
Enter the Key you wish to store the Hold key
Press Change
Press 33
Press Enter
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Deleting an Existing PIN Number for Voicemail – Release 13
*00#
System
22222
2nd#
0117
2nd#
Input the Extn Number
2nd#
Change from Yes to No (Using the no. 6 key on the keypad will change to a N)
2nd#
Press the backward key so the code of 0117 and No shows on the screen
Then change to Yes again (Using the no. 9 key on the keypad will change to a Y)
2nd#
Press Clear to exit programming
Changing the Yes to a No will delete the old PIN, then changing the No back to a Yes
will allow you to reset the PIN back to 0000 so that you can change the PIN using the
following process.
# * 72 * 0000 * New Password # then Clear
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Adding Names and Common ABB Numbers into the Internal and External
Directory
* 00 #
System
22222
2nd #
6501 is for Internal Directory
6510 is for External Directory
2nd#
2nd#
Input the Common ABB speed dial number (pre programmed)
2nd#
Enter the Name
2nd #
Press Clear to exit programming
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To Instigate a Conference Call on an Analogue Handset
Once call is established
Press the Recall button
Dial the number you wish to conference to (eg an extn number, mobile number or an
outside line).
Press the Recall button and then 3
To add another call
Press the Recall button again
Dial the number you wish to conference to (eg an extn number, mobile number or an
outside line).
Press the Recall button and then 3
If you try to contact a caller and they are not available Press the Recall button twice
and you will retrieve the other call/calls.
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Allowing Diversion to External Numbers__
*00#
System
22222
2nd#
0101
2nd#
Key in Extension Number you want to allow to divert eg. 8XX
2nd#
3 (for divert facility )
2nd#
Press return twice
0184
2nd#
Key in Extension Number you want to allow to divert eg. 8XX
2nd#
Y ( dial 999 to make a Y )
2nd#
Y ( dial 999 to make a Y )
2nd#
Press the C ( clear ) key to exit programming.
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Disallowing Diversion to External Numbers__
*00#
System
22222
2nd#
0101
2nd#
Key in Extension Number you want to disallow diversion eg. 8XX
2nd#
1 (for no divert facility )
2nd#
Press return twice
0184
2nd#
Key in Extension Number you want to disallow diversion eg. 8XX
2nd#
N ( dial 66 to make a N )
2nd#
N ( dial 66 to make a N )
2nd#
Press the C ( clear ) key to exit programming.
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Estate Properties of Australia
ERICSSON BP250
TELEPHONE SYSTEM
Training Guide
Modern Communication Systems
Level 2, Waterside West, Holden Place, Bundall
Ph: 07 5557 3999 Fax: 07 5557 3900
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