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900 MHz Cordless Telephone with Clarity ® Power™ Technology Clarity 435 User Guide E N G L I S H E S P A Ñ O L F R A N Ç A I S Table of Contents Safety Instructions . . . . . . . . . . . . . . . . . .3 Lighted Key Pad . . . . . . . . . . . . . . .13 Getting Started . . . . . . . . . . . . . . . . . . . .5 Page/Handset Locator . . . . . . . . . . .13 Features . . . . . . . . . . . . . . . . . . . . . .5 40 Channel Operation . . . . . . . . . . .13 Connecting Your Telephone . . . . . . . . .8 Security Code . . . . . . . . . . . . . . . . .13 Choosing a Location . . . . . . . . . . . . .8 Hearing Aid Compatibility . . . . . . . .14 Installation . . . . . . . . . . . . . . . . . . . .8 Memory Storage . . . . . . . . . . . . . . . . . .14 Battery Installation . . . . . . . . . . . . . . .9 Memory Storage Locations . . . . . . . .14 Handset Battery Charging . . . . . . . .10 Storing Numbers Into Memory . . . . .14 Battery Life . . . . . . . . . . . . . . . . . . .10 Operating Your Telephone . . . . . . . . . . .11 Changing Numbers Stored In Memory . . . . . . . . . . . . . . . . . .14 Clarity Power Technology . . . . . . . . .11 Deleting Numbers from Memory . . . .14 Clarity Power On/Off . . . . . . . . . . .11 Making and Receiving Calls . . . . . . . . . .14 Volume Dial . . . . . . . . . . . . . . . . . .11 Placing a Phone Call . . . . . . . . . . . .14 Boost On/Off . . . . . . . . . . . . . . . . .11 Temporary Tone . . . . . . . . . . . . . . . .15 Ringer Controls . . . . . . . . . . . . . . . .11 Receiving a Phone Call . . . . . . . . . .15 Visual Ringers . . . . . . . . . . . . . . . . .12 Ending a Call . . . . . . . . . . . . . . . . .15 Headset Jack . . . . . . . . . . . . . . . . . .12 Maintenance and Care . . . . . . . . . . . . .15 Flash . . . . . . . . . . . . . . . . . . . . . . .12 Troubleshooting . . . . . . . . . . . . . . . . . .16 Mute . . . . . . . . . . . . . . . . . . . . . . .12 Regulatory Compliance . . . . . . . . . . . . .18 Redial/Pause . . . . . . . . . . . . . . . . .12 Warranty and Service . . . . . . . . . . . . . .22 2 Important Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the telephone. 3. Do not use this telephone near a bath tub, wash basin, kitchen sink or laundry tub, in a wet basement, near a swimming pool or anywhere else there is water. 4. Avoid using a telephone (other than a cordless type) during a storm. There may be a remote risk of electrical shock from lightning. 5. Do not use the telephone to report a gas leak in the vicinity of the leak. 6. Unplug this telephone from the wall outlets before cleaning. Do not use liquid cleaners or aerosol cleaners on the telephone. Use a damp cloth for cleaning. 7. Place this telephone on a stable surface. Serious damage and/or injury may result if the telephone falls. 8. Do not cover the slots and openings on this telephone. This telephone should never be placed near or over a radiator or heat register. This telephone should not be placed in a built-in installation unless proper ventilation is provided. 9. Operate this telephone using the electrical voltage as stated on the base unit or in the owner’s manual. If you are not sure of the voltage in your home, consult your dealer or local power company. E N G L I S H 10. Do not place anything on the power cord. Install the telephone where no one will step or trip on the cord. 11. Do not overload wall outlets or extension cords as this can increase the risk of fire or electrical shock. 12. Never push any objects through the slots in the telephone. They can touch dangerous voltage points or short out parts that could result in a risk of fire or electrical shock. Never spill liquid of any kind on the telephone. 13. To reduce the risk of electrical shock, do not take this phone apart. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the appliance is subsequently used. 14. Unplug this product from the wall outlet and refer servicing to the manufacturer under the following conditions: A. When the power supply cord or plug is frayed or damaged. B. If liquid has been spilled into the product. C. If the telephone has been exposed to rain or water. D. If the telephone does not operate normally by following the operating instructions. 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Volume Control 8. Emergency Memory Storage Buttons 1 2 8 BOOST N TAL K VOLUM 1 ME E 2 AB C 4 5 7 6 8 9 *0 # GH M 5 3 3 JKL MN 13 DEF I PQR S N OFF O CH 15 7 6 RINGER CLARITY POWER 14 O TUV WX YZ 12 FLA SH MU TE RD /P 9 11 10 4 5 Getting Started Base Front 1. Visual Ringer 6. Base Ringer Volume Up/Down 2. Charging Contacts 7. Base Ringer Tones 3. Base Antenna 8. Base Ringer On/Off 4. Power LED (RED) 9. Page Button 5. In Use/Charge LED (GREEN) 3 2 1 9 PAGE RINGER RINGER ON VOLUME TONES 4 5 6 6 7 8 Getting Started E N G L I S H Base Top End 1. Pulse/Tone 2. BOOST On/Off 3. AC (Electrical) Adapter Jack 4. Telephone Line Jack (TEL) TEL 1 2 3 4 7 Getting Started Connecting Your Telephone Carefully remove your cordless telephone from it’s box. If there is any visible damage, do not attempt to operate this equipment. Return it to the place of purchase. ! USE ONLY WITH CLASS (CLASSE) 2 POWER SOURCE PULSE/TONE BOOST ON/OFF 9VDC 500mA TEL Check to be sure that you have all items that come with your telephone. You should have a HANDSET, BASE UNIT, AC ADAPTER, TELEPHONE LINE CORD, BELT CLIP and OWNERS MANUAL. A BATTERY is also included and is located in the battery compartment. If at any time you have questions about your telephone please contact our Customer Service Department at: 1-800-552-3368 or 423-622-7793. Always connect the AC Adapter to the phone before you connect it to the AC power. When disconnecting the phone, disconnect the AC power before you disconnect it from the phone. Choosing a Location Installation 1. This phone requires a modular phone jack (RJ11) and a standard 120V AC wall outlet. 2. Plug the AC Adapter directly into outlet. 3. Do not plug other appliances into outlet or have outlet controlled by a wall switch. 4. Choose a location that is away from normal activities. CAUTION: USE ONLY WITH CLASS 2 POWER SOURCE 9V DC, 500mA. 8 Follow these instructions to place the base on a desk or tabletop. 1. Plug one end of the supplied modular telephone line cord into the jack marked TEL located on the back of the telephone base. 2. Plug the modular telephone line cord’s other end into a modular phone jack. 3. Insert the supplied AC Adapter’s plug into the jack marked 9V DC 500mA located on the back of the telephone base. Getting Started 4. Plug the adapter into a standard 120v AC power (electrical) outlet. BATTERY CONNECTOR 5. Lift the base’s antenna to a vertical position. BATTERY PACK PLUG 6. Set the PULSE/TONE switch located on the back of the base to correct dialing mode. Please check with your local Phone Company if uncertain of the type of service. 7. Place handset in the cradle to begin initial charging. Remember, you must charge the phone for at least 12 hours before you use the phone for the first time. Battery Installation The Clarity 435 uses a 3.6Volt 600mAh NiMH rechargeable 3 cell battery (AAA) that is included with your unit. HANDSET BATTERY MUST BE CONNECTED BEFORE BEGINNING INITIAL CHARGING. BATTERY COMPARTMENT COVER BATTERY Diagram A: Installing and Connecting Batteries The battery in the handset must be fully charged for 12 hours before using the telephone for the first time. To Install a New Battery 1. 2. 3. 4. 5. Remove battery cover Install new battery Connect battery pack Replace battery cover Charge for 12 hours before first use To Connect Battery: Remove battery compartment cover and connect battery pack plug into the battery connector as shown in Diagram A. 9 E N G L I S H Getting Started Handset Battery Charging 1. Place the handset in the base. The CHARGE LED on the base will light RED. 2. After the batteries are fully charged, check for dial tone by pressing TALK on the handset. 3. When the handset battery gets low, there will be two (2) beeps every thirty (30) seconds and the TALK button will flash. If the battery becomes low while you are on a call, you will be disconnected after about two (2) minutes. Terminate the call and recharge the battery. 4. To recharge the battery pack, place the handset in the base. 10 NOTE: 1. Make sure the contact points are touching and the CHARGE LED is lit. 2. Be careful not to short battery with conducting materials such as rings, bracelets and keys. Battery Life 1. Talk Time: 4 hours Standby: 8 days without usage 2. Actual amounts will vary depending on usage and amplifier settings used. Operating Your Telephone Clarity Power Technology Boost On/Off Switch With the Clarity Power feature, the high frequency sounds are amplified more than the low frequency sounds so words are not just louder, but clearer and easier to understand. This switch will enable/disable the reset feature of the Clarity Power button as follows: Clarity Power On/Off Button The Clarity 435 has a CLARITY POWER button that controls the loudness of the receiver. Once the CLARITY POWER button is pressed, an extra level of amplification is added over the entire range of the Volume Control. The default state of this button is determined by the BOOST ON/OFF switch (top end of base of unit, see below). During a call, the CLARITY POWER button can toggle the Clarity Power function on or off according to the user’s needs. The TALK button will light ORANGE to indicate the CLARITY POWER feature is activated. WARNING: When the TALK button is lit ORANGE volume may be at a high level. To protect hearing, lower the volume control to minimum before using. ON- When the BOOST ON/OFF switch is set to “ON”, the Boost function (Clarity Power) will be ON every time a call starts, and will default to ON every time the phone hangs up for more than 5 seconds. During a call, the Clarity Power button can toggle the Clarity Power ON or OFF according to the user’s needs. OFF- When the BOOST ON/OFF switch is set to “OFF”, the Boost function (Clarity Power) will be OFF every time a call starts, and the user needs to press the Clarity Power button in order to gain the extra level of amplification. If the phone hangs up for at least 5 seconds, the Clarity Power will reset to OFF. During a call, the Clarity Power button can toggle the Clarity Power function ON or OFF according to the user’s needs. Ringer Controls Ringers and ringer controls are located in both the handset and the base of the Clarity 435. Volume Control The volume control adjusts the level of volume the handset and headset receive. The volume dial provides up to 15 dB of volume amplification before the Clarity Power button is activated. Once the Clarity Power button is pressed, the Clarity 435 will provide up to 30dB of amplication. Handset Ringer Set the switch marked RINGER ON/OFF located on the side of the handset. The ringer switch must be set to ON for the handset to ring signaling an incoming call. 11 E N G L I S H Operating Your Telephone Base Ringer Headset Jack The base ringer includes ringer volume and tones adjustments which are located on the front of the telephone base. A 2.5mm jack is located on the top of the telephone handset that can be used in conjunction with a headset. R IN OFF G ER PAGE ON RINGER RINGER ON VOLUME TONES Adjust the volume of ring by pressing the VOLUME UP or DOWN switch until the desired ring volume is achieved. The tone of ring or cadence can also be adjusted by pressing the RINGER TONES button. Six (6) tones are available allowing you to customize your ring. The ringer will sound for two (2) seconds while choosing a ringer tone, to allow the user to preview the tone. NOTE: If both handset and base ringer’s are set to OFF, the visual ringer will flash to indicate there is an incoming call. Visual Ringers Visual ringers are located in both the handset antenna and the base of the telephone. When an incoming call is received, these lights will flash. The handset visual ringer will also stay lit while the phone is in use. 12 While in headset mode, the volume of the headset is controlled by the telephone’s volume control and the handset’s earpiece and microphone are disabled. Ordering a Headset In the event you wish to purchase a headset for your Clarity 435, please contact Plantronics at 1-800-544-4660 for a location near you or visit www.plantronics.com Flash The FLASH button is activated to use custom calling services such as Call Waiting or Three Way Calling. Please contact your local telephone company for information on these services. Mute The MUTE button allows the user to conduct a private conversation that you do not want the person on the other end to hear. While in the mute mode, the TALK button will alternately flash RED/ORANGE and the microphone in the handset is disabled. Pressing the MUTE button again will disengage the MUTE feature. Redial/Pause The RD/P button operates both the last number redial and the pause feature. Operating Your Telephone Last Number Redial: The last number dialed (up to 22 digits) is stored in the redial memory until another number is dialed. To locate the handset if it is away from the base, press and hold the PAGE button for approximately five (5) seconds. A series of rings will sound for approximately six (6) seconds. Return the handset to the base or press the TALK button to cancel the page. To use this feature: 1. Press the TALK button. 2. When you hear the dial tone, press the RD/P button. 3. The phone will automatically dial for you. Channel Operation When pressed, the channel (CH) automatically searches and selects the clearest of 40 channels. Security Code Pause Feature: Programming in a pause will cause the phone to wait four (4) seconds before dialing additional numbers. This feature may be used when it is necessary to dial an access code (9, for example) and wait for a second dial tone before you can dial an outside number. Press the RD/P button at the required point during the memory storage process to program a pause. Lighted Key Pad The key pad will light for fifteen (15) seconds after removing the handset from the base. To reactivate the feature while in standby, press the TALK or the MEM button. To activate while the phone is in use, press any key. The security code prevents your cordless phone conversations from being accessed by a phone on a different line. Once the handset battery is fully charged, the handset will automatically select the code from over 65,000 different combinations. The code is changed every time the handset is placed in the cradle. If you have trouble with placing or receiving calls, a lost security code may be the cause of the problem. When this occurs, the handset can no longer communicate with the base. Reset by placing the handset on the base for 5-10 seconds. If that does not work, unplug the AC adapter from the wall outlet. Disconnect the handset battery for 5-10 seconds, and then reconnect. Place handset back on the base and then reinsert the AC adapter. Page/Handset Locator To send a page signal from the base to the handset, press the PAGE button located on the base of the telephone. A series of rings will sound from the handset. 13 E N G L I S H Operating Your Telephone Hearing Aid Compatibility The handset has a special coil inside of it to couple the sound to hearing aids equipped with T-Switches/T-Coils. MEMORY STORAGE Memory Storage Locations The Clarity 435 has 10 indirect (two touch) memory locations on the telephone (0-9) that can be programmed to dial frequently called numbers up to 16 digits. There are also three (3) EMERGENCY BUTTONS located on the handset. These storage buttons can be programmed with numbers of up to 16 digits. To Store Numbers into Memory: Press the MEM button. Dial the number you wish to store. Press the MEM button again. Press either the EMERGENCY BUTTON or the NUMBER on the dial pad (0-9) that you wish to store the number. 5. A long beep will indicate the programming process is complete. 1. 2. 3. 4. To Change a Number Stored into Memory: Replace a stored number by programming a new number in its place. 14 To Delete a Number Stored into Memory: Press the MEM button. Press the # key once. Press the MEM button again. Press the button for the memory location you want to delete the number. 5. A long beep will indicate the process is complete. 1. 2. 3. 4. During the memory storage process the TALK button will flash GREEN. In the event of a power outage memory is retained at least six (6) hours. MAKING AND RECEIVING PHONE CALLS Placing a Phone Call: 1. Press the TALK button. (TALK button will illuminate green) 2. Dial the number you wish to call. 3. Adjust the rotary VOLUME CONTROL to desired level. 4. Press the CLARITY POWER button (activate the Clarity Power Technology) to gain the extra level of amplification, if needed. Refer to Clarity Power ON/OFF and BOOST ON/OFF for additional information on volume controls. Operating Your Telephone To Dial from Memory: 1. Press the TALK button. 2. Press the MEM button. 3. Press the number on the dial pad (0-9) where the desired number has been stored. 4. The call will automatically dial. 5. Adjust volume and Clarity Power as needed. To Dial From Emergency Storage Location: 1. Press the TALK button. 2. Press the desired EMERGENCY BUTTON. 3. The call will automatically dial. 4. Adjust volume and Clarity Power as needed. To use a TONE service on a Pulse Line (Temporary Tone*): 1. Dial the number you wish to call 2. When the call is answered, press the * key. Additional numbers you dial are sent as tone signals. 3. After completing the call, press TALK or return the handset to the base. The phone will automatically reset. Handset Out of Base: 1. Press the TALK button. Ending a Call: Place the handset in the base cradle or press the TALK button to disconnect the line. MAINTENANCE AND CARE The Clarity 435 has been designed to give you years of dependable service with a minimum of care. To ensure the utmost in performance, follow these guidelines in caring for the unit: 1. Avoid dropping or knocking the unit. 2. Dust the unit regularly. Wipe the unit with a soft damp cloth. Do not use detergents and avoid excess moisture. 3. The Clarity 435 is an electrical device. Avoid electric shock by keeping the phone away from water (i.e. bathroom, kitchen sink, etc..) Receiving a Call Handset in Base of Telephone: Lift the handset. Do not press TALK because you will automatically be connected. 15 E N G L I S H Troubleshooting The unit will not operate/no dial tone: • Verify the TALK Button is lit. • Verify the AC Adapter is securely plugged into the base of the telephone. • Verify the telephone line cord is securely plugged into the wall jack and the telephone. The phone does not ring when you receive a call: • Make sure the RINGER switch on the handset and base are set to ON. • Verify the AC Adapter is securely plugged into the base of the telephone. • Verify that the handset battery is properly installed. • Verify the telephone line cord is securely plugged into the wall jack and the telephone. • Make sure the handset battery is fully charged. • Verify that the handset battery is properly installed. • Make sure the base antenna is in an upright position. • Make sure you are in the usable range of the base station. • Verify the telephone is in the correct dialing mode, tone (touch) or pulse (rotary). • You may have too many extensions on your line. Try unplugging a few devices. • Make sure you are in the usable range of the base station. • Reset the security code by placing the handset in the base for 5-10 seconds. 16 Troubleshooting Noise, Static, Interference or Other Calls Heard while Using the Handset: Difficulty in Placing or Receiving Calls: • Try changing channels. • Move closer to the base and try again. • Make sure the base antenna is in an upright position. • If moving closer does not work, you may have lost the security code. • Make sure you are in the usable range of the base station. • Reset code by placing the handset back on the base for 5-10 seconds. (See Security Code Section) • Make sure the handset battery is fully charged. • Try relocating the base unit to another location. • Make sure the AC Adapter is not plugged into the wall outlet with other appliances. Phone Will Not Hold Charge: • Make sure the charging contacts on the handset and base are free of dust and dirt. Clean the contacts with a soft cloth. • Make sure you have selected the correct dialing mode, tone or pulse. • Make sure the AC Adapter is not plugged into a wall outlet with other appliances. Disconnect for 5-10 seconds then reconnect. Place the handset back on the base and reinsert the AC Adapter. • Make sure the handset battery is fully charged. • Make sure CHARGE LED on the base is lit when handset is in the cradle. • If necessary, replace the handset battery. (See Handset Battery Charging) 17 E N G L I S H Regulatory Compliance Part 68 of FCC Rules Information a) This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company. b) A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug, RJ11 USOC, is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details. c) The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label. d) If this telephone equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. e) The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. IMPORTANT INFORMATION FOR CUSTOMERS 18 Regulatory Compliance f) If trouble is experienced with this telephone equipment, for repair or warranty information, please contact Walker Ameriphone, 1-800-552-3368. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. g) This telephone equipment is not intended to be repaired and it contains no repairable parts. Opening the equipment or any attempt to perform repairs will void the warranty. For service or repairs, call 1-800-552-3368. h) Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. i) If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this telephone equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. j) This telephone equipment is hearing aid compatible. Customer-Owned Coin/Credit Card Phones: To comply with state tariffs, the telephone company must be given notification prior to connection. In some states, the state public utility commission, public service commission or corporation commission must give prior approval of connection. Part 15 of FCC Rules Information This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Your equipment has been tested and found to comply with the limits of a Class B digital device, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference in residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference IMPORTANT INFORMATION FOR CUSTOMERS 19 E N G L I S H Regulatory Compliance to radio communications. However, there is no guarantee that interference will not occur in a particular installation; if this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one of the following measures: 1. Where it can be done safely, reorient the receiving television or radio antenna. 2. To the extent possible, relocate the television, radio or other receiver with respect to the telephone equipment. (This increases the separation between the telephone equipment and the receiver.) 3. Connect the telephone equipment into an outlet on a circuit different from that to which the television, radio, or other receiver is connected. 4. Consult the dealer or an experienced Radio/TV Technician for help. CAUTION: Changes or modifications not expressly approved by the manufacturer responsible for compliance could void the userís authority to operate the equipment. Industry Canada Technical Specifications This product meets the applicable Industry Canada technical specifications. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the companyís inside wiring associated with a single line individual service may be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. IMPORTANT INFORMATION FOR CUSTOMERS 20 Regulatory Compliance E N G L I S H CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electrical inspection authority, or electrician, as appropriate. The Ringer Equivalence Number is an indication of the maximum number of terminals allowed to be connected to a telephone interference. The termination on an interference may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed five. (The term ìIC:î before the certification/registration number only signifies that the Industry Canada technical specifications were met.) The party responsible for regulatory compliance: Walker, A Division of Plantronics, Inc. 4289 Bonny Oaks Drive, Suite 106 Chattanooga, TN 37406 Phone: 1-800-552-3368 IMPORTANT INFORMATION FOR CUSTOMERS 21 Warranty & Service The following warranty and service information applies only to products purchased and used in the U.S. and Canada. For warranty information in other countries, please contact your local retailer or distributor. by this warranty. Telephone companies manufacture different types of equipment and Walker does not warrant that its equipment is compatible with the equipment of a particular phone company. Limited Warranty Implied Warranties Walker, a division of Plantronics, Inc. (“Walker”) warrants to the original consumer purchaser that, except for limitations and exclusions set forth below, this product shall be free from defects in materials and workmanship for a period of one (1) year from the date of original purchase (“Warranty Period”). The obligation of Walker under this warranty shall be at Walker’s option, without charge, of any part or unit that proves to be defective in material or workmanship during the Warranty Period. Under state law, you may be entitled to the benefit of certain implied warranties. These implied warranties will continue in force only during the warranty period. Some states do allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Exclusions from Warranty This warranty applies only to defects in factory materials and factory workmanship. Any condition caused by accident, abuse, misuse or improper operation, violation of instructions furnished by Walker, destruction or alteration, improper electrical voltages or currents, or repair or maintenance attempted by anyone other than Walker or an authorized service center, is not a defect covered 22 Incidental or Consequential Damages Neither Walker nor your retail dealer or selling distributors has any responsibility for any incidental or consequential damages including without limitation, commercial loss or profit, or for any incidental expenses, expenses, loss of time, or inconvenience. Some states do not allow exclusion or limitation of incidental or consequential damage, so the above limitation or exclusion may not apply to you. Other Legal Rights This warranty gives you specific legal rights and you may also have other rights which vary from state to state. Warranty & Service How to Obtain Warranty Service To obtain warranty service, please prepay shipment and return the unit to the appropriate facility listed below. In the United States Walker Service Center 4289 Bonny Oaks Drive, Suite 106 Chattanooga, Tennessee 37406 Tel. (423) 622-7793 or (800) 426-3738 Fax: (423) 622-7646 or (800) 325-8871 In Canada Plantronics Service Center 1455 Pitfield Boulevard Saint-Laurent Quebec H4S 1G3 Tel: (800) 540-8363 (514) 956-8363 Fax: (514) 956-1825 Please use the original container, or pack the unit(s) in a sturdy carton with sufficient packing material to prevent damage. Include the following information: 1. A proof-of-purchase indicating model number and date of purchase. 2. Bill-to address. 3. Ship-to address. 4. Number and description of units shipped. 5. Name and telephone number of person to call, should contact be necessary. 6. Reason for return and description of the problem. Damage occurring during shipment is deemed the responsibility of the carrier, and claims should be made directly with the carrier. 23 E N G L I S H
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