Plantronics CS55 Series User's Manual

4 Easy Steps
The fastest way to setup your
CS55™ Headset System
Base Power
Adapter
HL10
Automatic
Handset Lifter*
CS55 Headset
with Earloop
CS55
Headset Base
*Not included in all configurations
CS55 Series S E T U P G U I D E
CS55 PACKAGE CONTENTS
4 Easy Steps
The fastest way to setup your
CS55 Headset System
Base Power
Adapter
HL10
Automatic
Handset Lifter*
CS55 Headset
with Ear Loop
CS55
Headset Base
CS55 Series S E T U P G U I D E
Setup Guide
Headset Base with Preinstalled Phone Cable
Headset
Headband
Base Power Adapter
Ear Loops
Please refer to the separate Safety Instructions for important product safety
information prior to installation or use of the product.
CS55 With Automatic Handset Lifter* Adds:
HL10
User Guide
HL10 Automatic
Handset Lifter
*Automatic Handset Lifter is bundled with certain CS55 configurations and also available separately.
HL10 Additional Parts Kit (if needed)
Extender
Arm
2
Plantronics CS55 Setup Guide
Ringer
Microphone
Adapter for
Nortel i2004
Phones
STEP
1
ATTACH HEADBAND OR EARLOOP TO HEADSET
& ADJUST FIT
Snap the speaker of the headset into the retaining ring of the headband or one of the three
ear loops provided. See below.
Speaker
Ear Loop
Headset
Headband
If you will be wearing the headband, adjust the band for the most comfortable fit.
See 1 below.
2
1
1
For either wearing option, rotate the headset in the retaining ring until the microphone is
pointed toward your mouth. See 2 above.
Questions? For fast, efficient Technical Support call: 800-544-4660 Ext. 5538
3
STEP
2
CONNECT BASE TO DESK PHONE
Use Configuration A if:
You will use the Automatic Handset Lifter
or…
Your phone has NO built-in headset functionality (no Headset button).
Configuration A
1. Unplug the handset coil
cord from the desk phone
handset port [A], then plug it
into the GREEN labeled handset
port [B] on the Headset Base.
A
Handset
Coil Cord
Handset
Headset Base
(bottom view)
A
B
2. Plug the short BLACK Phone Cable that
is pre-installed on the Headset Base into
the now-open handset port [ A] on the
desk phone.
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Plantronics CS55 Setup Guide
Use Configuration B if:
You will NOT use the Automatic Handset Lifter
and…
Your phone has built-in headset functionality (a Headset button).
Configuration B
Confirm there is
a “HEADSET” button
on your phone
Headset Base
(bottom view)
C
1. Plug the short BLACK Phone
Cable that is pre-installed
on the Headset Base into
the Headset port [C] on
the desk phone.
HANDSET port or HEADSET port?
You should only use the headset port if you will NOT be using the Automatic Handset
Lifter AND you have a pre-programmed Headset button on your phone.
In this configuration you MUST press both the Headset button on your phone
and the Call Control Button on the headset to answer/end calls.
Questions? For fast, efficient Technical Support call: 800-544-4660 Ext. 5538
5
STEP
3
CONNECT POWER AND CHARGE HEADSET
A. Connect Headset Base to power outlet
1. Plug the Base Power Adapter into a wall outlet, then plug the power cord into the YELLOW
labeled connector on the bottom of the Headset Base. The RED Power light on the left
front of the Headset Base will turn on. (See illustration at bottom of page.)
Insert into YELLOW labeled power
connection on Headset Base as
shown to charge.
Base
Power
Adapter
Headset Base
(bottom view)
B. Charge the Headset for at least 20 Minutes before using
1. Gently push the headset into the charging cradle as shown below. The AMBER Charge Status
light on the base will flash to indicate the headset battery is charging. A solid light indicates
full charge. A full charge will take approximately 3 hours.
Power
(RED)
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Plantronics CS55 Setup Guide
Charge
Status
(AMBER)
STEP
4
INSTALL AUTOMATIC HANDSET LIFTER
Why use a handset lifter? The lifter greatly simplifies using
a headset with your desk phone. It lets you answer and
end calls without being near your phone.
The HL10 Automatic Handset lifter is included with certain CS55 configurations and is
also available separately.
A. Connect Handset Lifter power cord to Headset Base
1. Verify that the base-to-desk phone cable is connected to the handset port of the desk
phone, and not the headset port (Refer to Step 2, Configuration A).
2.
FIRMLY PRESS the Handset Lifter power cord into the RED labeled port to ensure a
complete connection.
Automatic Handset Lifter
Headset Base
(bottom view)
FIRMLY press Lifter power
cord into RED labeled port
on Headset Base.
Questions? For fast, efficient Technical Support call: 800-544-4660 Ext. 5538
7
B. Determine Lifter position and height setting
1. Set the Lifter Height Switch to the lowest setting.
Handset Lifter Arm
Lifter viewed
from back
Start with Lifter
Height Switch in
lowest position
2. While wearing your headset, slide the Handset Lifter Arm under the handset
until the lifter base touches the side of the phone.
3. Slide the Lifter up to where it nearly touches the handset earpiece.
Slide Lifter under
handset, then up
toward the ear piece
Use the Extender Arm to Stabilize
Handset (if needed)
If your handset falls off the phone base or
does not return to its cradle when lowered,
you will need to attach the Extender Arm to
the Lifter as described in the HL10 Additional
Parts Kit.
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Plantronics CS55 Setup Guide
4. Press the Call Control Button on the headset. This will activate the Handset Lifter
and lift the handset from the phone.
If you hear a dial tone, the lifter height is set correctly and
needs no adjustment. Please continue with the next
section “Mount the Lifter in permanent position”
on the following page.
Press Call
Control Button
5. If you do not hear a dial tone, the Lifter may not be raising the handset high enough OR the
Configuration Dial may need adjusting. Continue to step 6.
6. Check the Lifter height adjustment by moving the Lifter Height Switch to a
higher position. Repeat steps 2 through 4 as necessary.
If you hear a dial tone, the lifter height is now set correctly. Please continue with
the next section “Mount the Lifter in Permanent Position”.
7. If you still cannot hear a dial tone, you will need to change the setting
on the Configuration Dial. Using a coin or paperclip, turn the Configuration
Dial to a different setting until you hear a dial tone.
To view an interactive quick start guide online,
visit www.plantronics.com/CS55.
Configuration
Dial
Position Indicator
Multiple settings might work with your phone; however, only one is the
optimal position.
If you still cannot hear a dial tone, please call Technical Support at 800-544-4660
Extension 5538.
C. Mount the Lifter in permanent position
1. Remove the protective strips from the three mounting tapes on the underside of the Lifter.
2. GENTLY place the Lifter on the desk phone in the optimum position as determined above.
Test the Lifter to verify positioning by pressing the Call Control Button on your headset to
activate the Lifter and listen for a dial tone.
3. Press FIRMLY to adhere the Lifter to the desk phone.
Questions? For fast, efficient Technical Support call: 800-544-4660 Ext. 5538
9
USING YOUR CS55 HEADSET SYSTEM
For your safety, do not use headset at high volumes for extended periods of time. Doing so can cause
hearing loss. Always listen at moderate levels. For more information on headsets and hearing
visit: www.plantronics.com/healthandsafety
If your desk phone has a volume control, set it to mid-range.
Powering up the Headset
If the headset battery is charged and the base is connected to power, the headset is
automatically on. The CS55 does not have an ON/OFF button
Listening Volume
and Mute Button
Talk Indicator
Light on Headset
Base (GREEN)
Call Control
Button
Talk
Indicator
Light
To Place, Answer, or End Calls
Desk phone
Configuration
ALL phones with
Handset Lifter
Phones WITHOUT Headset
button and NO handset
lifter
Phones WITH Headset button
and NO handset lifter
1. Press Call Control Button
1. Press Call Control Button
1. Press Call Control Button
2. Dial number
2. Remove handset from cradle
2. Press Headset button on phone
3. Dial number
3. Dial number
To answer a call
1. Press Call Control Button
1. Press Call Control Button
1. Press Call Control Button
2. Remove handset from cradle
2. Press Headset button on phone
To end a call
1. Press Call Control Button
1. Press Call Control Button
1. Press Call Control Button
2. Return handset to cradle
2. Press Headset button on phone
To place a call
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Plantronics CS55 Setup Guide
To Mute a Call
Push in the mute control to activate mute, push in again to de-active.
(You will hear a slight beep in the speaker when mute is activated.)
Mute control
Set Listening Volume
While on a call, adjust the listening volume by using the Listening Volume Switch on
the back of the Base.
Listening Volume Switch
Position 1 = Loudest
Position 4 = Softest
To Fine Tune Listening Volume
Rock the headset volume control back and forth to adjust listening volume in minor
incremental adjustments.
Volume
NOTE: You must be in talk mode (i.e. on a call) to adjust
controls
Set Speaking Volume
While on a call, set the Speaking Volume Switch to the best setting for the listener (a paper
clip or pen tip can help). Too high a setting can produce an uncomfortable echo for you
and distorted sound for your listeners. You will be able to make minor adjustments to
speaking volume while on a call using the Speaking Volume Control on the back of the
base.
Speaking Volume Switch
Position A = Softest
Position D = Loudest
Congratulations!
You have successfully set up your CS55 Series Headset System.
To begin using your Headset System or help with service, support, or warranty information, please
continue with the next several pages.
Questions? For fast, efficient Technical Support call: 800-544-4660 Ext. 5538
11
To Fine Tune Speaking Volume
While on a call, you can adjust your speaking volume by using the Speaking Volume
Minor Adjustment Control on the back of the base. Listening volume can be adjusted
on the headset.
Speaking Volume
Minor Adjustment Control
To set the IntelliStandTM Feature
The CS55 IntelliStand feature allows you to choose how to activate your headset when answering
or making a call. Consider how you’ll use your headset to determine the best setting for you.
IntelliStand Switch
In the UP position, answer, make or end a call by pressing the Call Control Button on your
headset. Choose the UP position if you plan to wear your headset most of the time.
In the DOWN position, calls are initiated, or answered by taking the headset out of the stand.
A short delay gives you time to put the headset on. Choose the down position if you think you’ll
wear your headset ONLY while on calls. In the DOWN position you can still answer, end or make a
call by pressing the Call Control Button.
In either the up or down position, placing the headset in charging cradle will end the call.
If the sound quality is poor or background noise is evident after these adjustments
readjust the configuration dial for better quality.
12
Plantronics CS55 Setup Guide
CS55 LIGHTS AND TONES
Indicator Lights
Talking/Muted (GREEN)
Power (RED)
Charging (AMBER)
Base Status
Base Light
Power on
Solid red
Headset charging
Flashing amber
Headset fully charged
Solid amber
Headset in talk mode
Solid green
Headset in mute mode
Flashing green
Headset Status
Headset Light
Headset in talk mode
Flashing amber
Tones
Out of Range Warning:
If you are on a call and walk out of range of the base, your headset will issue audible tones at its
operating limit.
If you are on a call, you will hear two tones when reaching edge of range, and again when back
in range. If you stray out of range, active calls will be suspended. Calls will be re-established on
walking back into range. If you remain out of range for more than 10 minutes the system will
drop the call.
Low Battery Warning:
When battery is low, a single tone repeats every ten seconds. You should recharge the
headset immediately.
Mute Warning:
When Mute is first activated, three rapid high tones will sound. These tones will repeat every 15
seconds while Mute is active.
When Mute is deactivated you will hear three rapid low tones.
Questions? For fast, efficient Technical Support call: 800-544-4660 Ext. 5538
13
Subscription
The headset and base unit are supplied subscribed to each other. However, if you wish to use a
replacement headset with the base unit, then the units must be re-subscribed as follows:
Return the headset to the charging cradle.
1. Press and hold both speaking volume fine tune buttons on the base unit for a minimum of 5
seconds. The power indicator will then flash red.
2. Press and hold the headset mute button for a minimum of 5 seconds. The talk indicator light
on the headset will then illuminate green.
Successful re-subscription is indicated when the base power indicator is fully illuminated and the
headset talk indicator light is off.
1
1
2
If re-subscription fails within 2 minutes, the headset will return to the un-subscribed state.
Try the re-subscription process again or call Technical Support.
System Reset
To recover from some fault conditions you may need to perform a system reset.
1. Press both the call control button and the listening volume/mute button
for 5 seconds. When the talk indicator light blinks, release both buttons.
2. Press the call control button again. The talk indicator light will again blink
briefly to indicate the headset is back to normal operation.
3. Disconnect the AC charger from the AC charging jack for 5 seconds.
4. Reconnect.
1
3
1
4
2
The system reset operation is complete.
14
Plantronics CS55 Setup Guide
TROUBLESHOOTING AND COMMON QUESTIONS
I can’t hear a dial tone at the headset
• Make sure your headset is charged.
• Press the Call Control Button on your headset.
• Make sure the lifter is lifting the handset high
enough to operate the hookswitch; set to a higher
setting if necessary.
• Adjust the Configuration Dial on the left side of the
base. Align the “1” on the dial with the ridges to the
right side of the dial. If there is no dial tone for setting
“1” try the other dial settings. Adjust the Listen Volume Button on the headset. If the volume is still too
low, select another setting on the Listening Volume
Switch on the headset base.
I hear static
• Make sure there is at least 12” between your CS55
base and your computer, and 6” between your base
and your telephone. If adjusting the distance doesn’t
help, your base settings may need adjusting.
• Your system may need to be reset. See the System
Reset procedure on page 14 (also in the User Guide
available online at www.plantronics.com/CS55).
The sound is distorted or I hear an echo in the headset.
• Reduce speaking volume by changing the Speaking
Volume Major Adjustment Switch.
• Point microphone towards your chin.
• Listening volume may be too high on phone. If your
phone has a handset volume control, lower this until
the distortion disappears.
• If the distortion is still present, lower the volume using the Listen Volume Button on the headset.
If the distortion persists, select another Listening
Volume Switch setting on the headset base.
• Make sure there is 12” distance between your CS55
base and your computer, and 6” between your base
and your telephone.
• System needs to be reset. Perform system reset as
described on page 14.
People I talk to can hear a buzz in the background.
• Move the base further away from your phone.
• Power adapter is plugged into a power strip.
Plug the power adapter into the wall directly.
Talk time performance is significantly degraded even
after a full recharge.
• Battery is wearing out. Call Plantronics at (800)
544-4660 Ext. 5538 for factory service information.
The Handset lifter is installed but does not lift the
handset.
• Be sure the handset lifter power cord is firmly pushed
into the handset lifter jack on the base.
My handset lifter operates every time I remove or
replace my headset in the base.
• IntelliStand is enabled. To disable this feature, move
the IntelliStand switch to the UP position. See page 12.
The call is dropped. (Talk indicator in the headset and
base will not be illuminated.).
• Headset lost subscription. Try to reset the system. See
below if this does not work. Try the re-subscription
procedure on page 14 (also in the User Guide available
online at www.plantronics.com/CS55).
Additional Information and Support
Additional Information
Additional Information including an
Interactive Quick Start Guide, Product
Information and Accessories including the
HL10 Automatic Handset Lifter and Online
Indicator Light can be found at www.plantronics.
com/CS55.
Telephone Support
Telephone Tech Support at
800-544-4660 Ext. 5538
(Sunday 3:00 PM to Friday 5:00 PM, PST).
Online Technical Support
www.plantronics.com/support
Knowledge Base FAQs
Live Chat with a Support Technician
Email Support
Product Compatibility Guide
Product Manuals
(including all available language versions)
Service
Product Registration
Questions? For fast, efficient Technical Support call: 800-544-4660 Ext. 5538
15
Plantronics Limited Warranty
• This warranty covers defects in materials and workmanship of products manufactured, sold
or certified by Plantronics which were purchased and used in the United States.
• This warranty lasts for one year from the date of purchase of the products.
• This warranty extends to you only if you are the end user with the original purchase receipt.
• We will, at our option, repair or replace the products that do not conform to the warranty.
We may use functionally equivalent reconditioned/refurbished/remanufactured/pre-owned
or new products or parts.
• To obtain service in the U.S., contact Plantronics at (800) 544-4660 Ext. 5538.
• THIS IS PLANTRONICS COMPLETE WARRANTY FOR THE PRODUCT.
• This warranty gives you specific legal rights, and you may also have other rights that vary
from state to state. Please contact your dealer or our service center for the full details of our
limited warranty, including items not covered by this limited warranty.
Maintenance
• Always unplug the Headset Base from the telephone and the Base Power Adapter from the
power source before cleaning.
• Clean the equipment with a damp (not wet) cloth.
• Do not use solvents or other cleaning agents.
Battery replacement
The custom battery supplied in your headset should last 2–3 years. When talk time decreases
significantly, the battery may need replacing. Please call Plantronics at (800) 544-4660 Ext.
5538 to order a new battery.
Still having problems?
Given the hundreds of different types of phones, it’s possible a trick or two may
be needed to make the CS55 System work with your desk phone. For further help:
• For the product knowledge base and instant live chat with Technical Support:
www.plantronics/support
• For the Plantronics Technical Support Center (open from Sunday 3:00 PM to
Friday 5:00 PM PST, except major U.S. holidays): 800-544-4660 Ext. 5538
© 2007 Plantronics, Inc. All rights reserved. Plantronics, the logo design, CS55, IntelliStand, and Sound Innovation are trademarks or registered trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.
Patents U.S. 5,210,791; 6,735,453; 6,903,693; D469,756; D492,667; D519,975; Australia 147229 and 303306; EM 293964 and 69109;
France 651,857-651,865; Germany 40108524.4; GB Regd.Des.No. 2104923; Taiwan D109301; Patents Pending
Printed in USA.
76529-02 (04.07)
Plantronics, Inc.
345 Encinal Street
Santa Cruz, CA 95060 USA
www.plantronics.com