Beltone TV Link 2 Troubleshooting guide

Instructions for use
Digital Receiver In-the-Ear (RIE) hearing
Instruments
FCC ID: X26SY312, Type Designation: SY312
FCC ID: X26SY312e, Type Designation: SY312e
FCC ID: X26MRIE, Type Designation: MRIE
This device operates in the frequency range of 2.4 GHz - 2.48 GHz. This device includes an RF
transmitter that operates in the range of 2.4 GHz - 2.48 GHz.
Statement:
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including interference that may cause undesired
operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna.
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• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from the one in which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications can void the user´s authority to operate the equipment
Intended use:
Generic air-conduction hearing instruments are wearable sound-amplifying devices intended to compensate for impaired hearing. The fundamental operating principle of hearing instruments is to receive, amplify,
and transfer sound to the ear drum of a hearing impaired person.
List of countries:
Products without wireless functionality are intended for worldwide sales.
Products with wireless functionality are intended for sale in countries within European Economic Area as
well as Switzerland.
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Specification of restrictions:
A new Beltone hearing instrument
You are not allowed to operate the equipment within 20 km of the centre of Ny Ålesund, Norway.
Congratulations on your choice of a Beltone hearing instrument!
The products are in compliance with the following regulatory requirements:
• In EU: the device conforms to the Essential Requirements according to Annex I of Council Directive
93/42/EEC for medical devices (MDD) and essential requirements and other relevant provisions of Directive 1999/5/EC (R&TTE). The declaration of conformity may be consulted at www.beltone-hearing.com
This is an important step towards clearer hearing and better understanding. We have used all of our experience with hearing instruments to help you communicate, lead an enjoyable social life and listen to the world
around you.
• In US: FCC CFR 47 Part 15, subpart C, section 15.249
Your hearing instrument is a very advanced device. Your hearing care practitioner has tuned it to your individual needs. With a little devotion and patience you will become familiar with it.
• There are other identified applicable international regulatory requirements in countries outside EU and
US. Please refer to local country requirements for these areas.
• Products are categorized as receiver category 2 according to EN 300 440
Digital Receiver In-the-Ear (RIE) wireless hearing Instruments models (type SY312) are available in
following variants:
TRU1763DW, TRU1763DPW, TRU963DW, TRU963DPW, TRU663DW, TRU663DPW, TRU363DW,
TRU363DPW
Digital Receiver In-the-Ear (RIE) wireless hearing Instruments models (type SY312e) are available in
following variants:
PSE1763-DRPW, PSE1763-DRW, PSE1763-DRSW, PSE963-DRPW, PSE963-DRW and PSE963-DRSW
Digital Receiver In-the-Ear (RIE) wireless hearing Instruments models (type MRIE) are available in the
following variants:
TRU1764DW, TRU1764DPW, TRU964DW, TRU964DPW, TRU664DW, TRU664DPW, PSE1764-DRPW,
PSE1764-DRW, PSE1764-DRSW, PSE964-DRPW, PSE964-DRW and PSE964-DRSW
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This booklet is a short guide to assist you in getting acquainted with your hearing instrument. Read it carefully and use it as a guideline.
We wish you happiness and pleasant listening with your new instrument.
Beltone
This booklet & your instrument
In this booklet you will find instructions for inserting and controlling your new hearing instrument. You will
find explanations on controlling your instrument, on daily handling and on its use. Furthermore, you can read
what to do if things do not live up to your expectations. We will give a few practical steps towards better
hearing.
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Warning to hearing care professional
Contents
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Warning to hearing care professional
7
Cleaning the receiver tube and the
Your Hearing Instrument
8
receiver domes
28
On/Off function
10
Cleaning the RIE mold
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A hearing care professional should advise a prospective user to consult promptly with a licensed physician (preferably an ear specialist) before setting the instrument if the hearing care professional determines
through inquiry, actual observation, or review of any other avail­able information concerning the prospective
user that the prospective user has any of the following conditions:
Delayed Activation
10
The receiver domes
30
(i)
visible congenital or traumatic deformity of the ear;
Changing batteries
11
Wax guard filter
30
31
history of active drainage from the ear within the previous 90 days;
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Tinnitus Breaker Pro (ii)
Inserting and removing the device
Program and Multi-function buttons
16
Prescription Use for Sound Generator Users 32
(iii) history of sudden or rapidly progressive hearing loss within the previous 90 days;
Telephone use
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CAUTION - Tinnitus Sound Generator 32
(iv) acute or chronic dizziness;
Auto-phone20
General precautions
34
General warnings
35
(v) unilateral hearing loss of sudden or recent onset within the previous 90 days;
T-program22
Audio Input
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Eight steps towards better hearing
36
(vi) audiometric air-bone gap equal to or greater than 15dB at 500 Hz (hertz), 1000 Hz, and 2000 Hz;
Listen to radio or TV
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Troubleshooting guide
40
(vii) visible evidence of significant cerumen accumulation or a foreign body in the ear canal;
Flight mode
25
Technical specifications
44
47
pain or discomfort in the ear.
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International warranty, service and repairs
(viii) Daily maintenance
The receiver tube
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Your selected model
48
6
7
62D
Your Hearing Instrument
7.
8.
9.
(Please see page 48-52 for your selected model)
1.
Receiver tube
2a.
Receiver Mini Dome
2b.
Receiver “Tulip” Dome
2c.
Receiver Power Dome
2d.
RIE mold
3.
Sports lock
4.
Battery compartment
5.Receiver
6.
Push button
1
64DW
8
1
4
2a
6
9
7
63DW
2a
5
2b
4
5
Available Receiver Tube Models
1
2c
Multi-function button
Model, and serial number
Left/right indicator
4
3
2d
8
5
2a
S Receiver
NP Receiver
P Receiver
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On/Off function
Your hearing aid is equipped with an on/off switch integrated into the battery compartment.
When the battery compartment is fully closed, the instrument is turn-ed on. To turn the instrument off, grasp
the battery compartment door with your fingernail and
gently pull downwards. The power will switch off at the
point where you can feel a small click. Whenever you
are not wearing the instrument, remember to turn it off
to reduce battery consumption.
Changing batteries
(Please see “Your selected model” for the
battery size of your hearing instrument)
On
Off
Delayed Activation
Your hearing care professional may have activated the Delayed Activation function in your hearing instrument. The Delayed Activation delays the switch-on time 10 seconds after closing the battery compartment.
This is indicated by beeps at one second intervals after closing the battery compartment, which means that
you could hear 10 beeps before the hearing aid is activated.
If you wish, it can be deactivated by your hearing care professional.
Low battery indication
Your hearing care professional can set your hearing instrument to give an acoustical indication when the battery is reaching its end of life. The hearing instrument will reduce amplification and emit a melody if battery power gets too low.
This signal will recur every five minutes until the hearing instrument automatically
switches off. It is recommended that you keep spare batteries on hand.
Low battery indicator (when paired with Direct Line accessories)
Active usage of Beltone Direct Line accessories (for example: Remote Control, TV Link, and Phone Link)
requires more battery power from the hearing instrument than when these are working on their own. When
the battery in the hearing instrument has depleted to a level at which use of the TV Link, and Phone Link or
Personal Audio Link cannot be supported, the hearing instrument will play two sets of descending tones.
At some point the battery level will not support the remote control either and you will once again hear the
descending tones. The hearing instrument will continue to work as usual. Once a new battery is inserted,
full operation of the wireless accessories will resume.
Replacing the battery
Open the battery compartment completely by using your fingernail. After removing the old battery (if present), insert the new one with the positive (+) side in the correct position. Please make sure that you have
the correct size battery for your hearing instrument. Gently close the battery door. Do not force it closed. If
door does not close easily, remove battery and try again.
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For best performance, always use new Zinc-Air batteries that have a minimum remaining shelf life of
1 year.
Inserting and removing the device
Whenever the hearing instruments are not in use, remember to turn them off to avoid unnecessary
battery consumption.
1. Hold the RIE mold between your thumb and index finger and position its
sound outlet in your ear canal.
Battery warning information
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Batteries contain dangerous substances and should be disposed of carefully in the interest of your safety
and for the environment.
• Keep batteries away from pets, children and mentally challenged persons.
Inserting custom RIE molds:
2. Slide the RIE mold all the way into your ear with a gentle, twisting movement.
3. Move the RIE mold up and down and gently press to ensure it is positioned
correctly in the ear. Opening and closing your mouth can ease insertion.
4. Make sure the hearing instrument is seated behind the ear.
• Do not place batteries in your mouth. Consult a physician immediately if a battery has been swallowed,
as they can be harmful to your health..
• DO NOT burn the batteries, as they could explode.
• DO NOT attempt to recharge batteries (Zinc Air) which are not specifically designated rechargeable as
they may leak or explode.
• Replace spent batteries and do not leave them in the instrument for a prolonged period to prevent leakage.
• Used batteries are harmful to the environment. Please dispose of them according to local regulations or
return them to your hearing care practitioner.
• Remove the batteries to prevent leakage when the hearing instruments are not in use for an extended
period of time.
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Inserting receiver domes:
1. Hang the instrument over the top of the ear.
2. Grasp the receiver tube where it bends and push the receiver dome into your ear canal. The receiver
dome should be placed far enough into the ear so that the receiver tube lies flush with your head.
Removing:
1. Grasp the receiver tube where it bends, or pull-out cord when using an RIE mold, and pull the receiver
dome out of your ear canal.
3. If the hearing care professional has provided you with a sport lock on the receiver tube, make sure to
position it into the indentation above the earlobe.
4. When the receiver dome is placed appropriately, you should not see the receiver tube sticking out when
you look directly into a mirror.
5. If the device whistles, the most likely reason is that the receiver dome is not placed correctly in the ear
canal. Other reasons can be build-up of earwax in the ear canal. It is also possible that the instrument
settings are not optimal. To help you solve these issues it is recommended to contact your hearing care
professional.
2. Lift the hearing instrument of your ear.
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Note: You should never attempt to bend or modify the shape of the hearing instrument,
RIE molds, or receiver tubing yourself.
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Program and Multi-Function buttons
If you have a hearing aid with a program button or multi-function button, this will allow you to use up to four
different listening programs, each of them suitable for certain situations.
Multi-function button action
Default setting
Short press up
Increases volume
Short press down
Decreases volume
Long press up (3 seconds)
Changes programs
Long press down (3 seconds)
Activates streaming*
New setting
*Wireless streaming only applicable when using Beltone Direct Line accessories.
Note: If you have two hearing instruments with the Ear to Ear Synchronization function enabled and you have the Multifunction Button set
for volume control functionality, volume adjustments to one instrument will automatically repeat in the second instrument. When a volume
control adjustment is made in one instrument, you will hear a confirmation beep. A beep in the second instrument will follow.
Program button (63DW)
Multi-function button (64DW)
Your instrument has a fully automatic volume control. Therefore, it should not be necessary to control the
volume manually. However, in addition to controlling listening programs, the multi-function button (64DW
only) provides you with the ability to adjust the amplification to your liking.
The multi-function button is designed to change the volume or listening programs of the hearing instrument,
based on different ways it is pressed. If necessary, your hearing care practitioner can change these settings
and fill in the following table to indicate the new settings:
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When using the program or multi-function buttons to switch programs, each press will move the instrument
to the next program. For example, if it was in program 1 it will switch to program 2, if it was in program 2
it will switch to program 3 etc. If programs 2, 3 or 4 are not activated, nothing will happen. Your instrument
will give an audible signal after pressing the program or multi-function buttons.
A little later, the instrument will give:
Let your hearing care practitioner fill out the following table:
Program number
Type of program
Intended for
1
2
• one single beep if set in program 1
3
• two beeps if set in program 2
4
• three beeps if set in program 3
• four beeps if set in program 4
When you close the battery door and switch the instrument on, it will start in program 1. Press the program
or multi-function buttons if you want to move to a different listening program.
Note: If you have two hearing instruments with the Ear to Ear Synchronization function enabled, program
changes to one instrument will automatically repeat in the second instrument. When a program change is
made in one instrument, you will hear the same amount of confirmation beeps in the second instrument.
Telephone use
Your hearing instrument allows you to use the telephone as you ordinarily do. Hold the phone up to your ear
as you normally would. It is possible you will hear clearer if you hold the phone towards the top of your ear
(closer to where the microphones are located).
If you experience discomfort from the dome pressing in your ear canal, you may need a different size sound
tube. In this case contact your hearing care professional.
Your hearing care professional can design a telephone program that you can
switch to when using the phone. This program is designed to ease listening on a
phone. If you have a hearing instrument with a program button, you can switch to
this program manually. Your hearing care professional can also enable the Autophone function to switch to the telephone program automatically.
Auto-Phone
The Auto-Phone function, allows your hearing instrument to automatically switch to your telephone program
when a telephone receiver is raised to the ear. When the telephone receiver is removed from the ear, the
hearing instrument automatically returns to the previous listening program.
Placement of Auto-Phone magnets
Place Auto Phone magnet on your telephone receiver to allow operation of the Auto Phone function. In order
to place magnets properly:
1. Clean the telephone receiver thoroughly.
2. Hold the telephone vertically, in a position similar to when making a
telephone call.
3. Place the magnets just below the telephone receiver. Make sure not to
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cover the microphone openings. If necessary, move the magnet to another position to improve ease of
use and comfort while speaking.
4. If you are not satisfied with the strength of Auto Phone, you can reposition the Auto Phone magnet or
add additional Auto Phone magnets.
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Only use recommended cleaning agent to clean the telephone prior to placing the magnet on the
phone in order to obtain best possible adherence.
Auto-Phone usage
Telephones can be used in a normal manner. A short melody will indicate that the Auto-Phone feature has
automatically switched to the program designed specifically for listening on the phone. Initially, you may
need to move the telephone receiver slightly to find the best position for reliable Auto-Phone activation and
good hearing on the telephone. If the switching mechanism is not reliable or consistent, additional magnets
can be placed on the telephone.
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Auto-Phone precautions
1. Keep magnets out of reach of pets, children and mentally challenged persons. If a magnet is swallowed,
please seek advice from a medical practitioner.
2. The magnet used to supplement the magnetic field of a telephone receiver may affect some medical
devices or electronic systems. The manufacturer of any magnetically sensitive devices (e.g. pacemakers)
should advise you regarding appropriate safety precautions when using your hearing instrument and
magnet in close proximity to the medical device or electronic system in question.
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3. If the manufacturer cannot issue a statement, we recommend keeping the magnet or a telephone equipped with the magnet 30 cm (12”) away from magnetically sensitive devices (e.g. pacemakers).
4. High distortion during dialing or phoning may mean that the magnet is not in the optimal position relative
to the telephone receiver. To avoid the issue, please move the magnet to another place on the telephone
receiver.
• Listen to the dail tone and move the handset a little to find the position that gives the best reception.
• After completing the phone call, switch your instrument back to the microphone program.
If the phone has a poor telecoil signal, use the microphone program. Do not hold the handset too tightly
against your ear since this might cause ’whistling’.
5. Only use magnets supplied by Beltone
T-program (64DW Only)
Your hearing instrument has a built-in function, enabling in many cases an improved use of the telephone
and better hearing in churches or halls where an induction loop system is installed. In order to activate this
function, the telecoil program has to be selected (often available in program 2). In this program you will hear
no sounds from the microphone, therefore most environmental sounds will be lost. If you wish, your hearing care professional can change the setting in such a way that you hear the microphone and the telecoil
simultaneously.
Note: For Hearing Instruments in the True family (Models TRUXXXX-YYY), when the telecoil program has
been selected, the wireless system will be disabled and it will not be possible to use the wireless remote
control or receive a phone call using the Phone Link.
Using the telephone
• Switch your instrument to the telecoil program.
• Hold your telephone handset behind your ear, close to the hear­ing instrument (2-3 cm.) and slightly tilt the receiver outwards.
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Hearing through an induction loop
More and more public places, churches, theatres and cinemas, have induction loops systems. In these particular rooms, they transmit, inductively, the sound of the presenter or show. At home, radio or television can
be connected to an induction loop system. Sound quality through induction loop is often better because
noises from the environment are not transmitted.
• Switch your instrument to the telecoil program.
• Choose a good spot. Reception is not clear in all locations; it depends on the position of the induction
loop. Watch for signs or try a different seat yourself.
• After the service or show, switch your instrument back to the microphone program. You will now hear
through the microphone again.
• If the sound of your hearing instrument in the telecoil program is very soft all the time, ask your hearing
care practitioner to make an adjustment.
• Your hearing care practitioner will gladly provide you with advice regarding an induction loop system at
home. Please ask for it.
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Audio input (64DW Only)
Listen to radio or tv
Your hearing instrument is equipped with a direct audio input fa­cility. Direct audio input allows direct connection of sound sources, a radio, television or even school equipment, to your hearing instrument. Often,
this will improve sound quality.
When listening to the TV or the radio, start out by listening to news commentators since they usually speak
clearly, then try other programmes.
If you find it difficult to listen to TV or radio, your hearing care professional will be able to give you advice on
available accessories to enhance your listening capabilities for TV and radio.
• The sound source is connected to your instrument with a cable and an audio shoe.
• The instrument automatically detects the direct audio input source. The direct audio
input supports the systems for the wireless use as well.
• In this program you will hear no sounds from the microphone, therefore most
environmental sounds will be lost. If you wish, your hearing care practitioner
can change the setting in such a way that you hear the microphone and the
direct audio input simultaneously.
Note: For Hearing Instruments in the True family (Models TRUXXXX-YYY), when
the Direct Audio Input has been activated, by correctly placing the Audio shoe, the
wireless system will be disabled and it will not be possible to use the wireless remote
control or receive a phone call using the Phone Link.
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External devices connected to the electrical input must be safe according to
the requirements of IEC 60601-1-1, IEC 60065, or IEC 60950-1, as appropriate.
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Cellular phones
Your hearing instrument is designed to comply with the most stringent Standards of International Electromagnetic Compatibility. However, not all cell phones are hearing instrument compatible. The varying degree of disturbance can be due to the nature of your particular cellular phone or of your wireless telephony
service provider.
If you find it difficult to obtain a good result while using your cellular phone, your hearing care professional
will be able to give you advice on available accessories to enhance listening capabilities.
Flight mode
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When boarding a flight or entering an area where RF transmitters are prohibited, wireless functionality must
be deactivated as it is not allowed to radiate radio signals during flights or in otherwise restricted areas.
Follow these steps to enter and leave flight mode:
For Beltone True Hearing Instruments
It is possible to disable wireless operation by opening and closing the battery compartment of the hearing
instrument while at the same time pressing the program button.
When disabled manually, wireless operation may be re-enabled by opening and closing the battery com25
partment normally (i.e. without pressing the program button). 10 seconds after this operation is completed,
wireless operation will begin again.
For all other wireless hearing instruments:
It is possible to disable wireless operation by performing the following sequence of operations. Note that
this operation is the same for both hearing instruments with and without a program button.
Close the battery door (Hearing instrument is turned on)
Open the battery door within 10 seconds of doing operation #1 (Hearing instrument is turned off)
Close the battery door (Hearing instrument is turned on 2nd time)
Open the battery door within 10 seconds after doing operation #3 (Wireless is turned off 2nd time)
Close the battery door (Hearing instrument is turned on 3rd time)
When disabled manually, it is possible to re-enable wireless operation by opening and closing the battery
door. 10 seconds after this operation is completed, wireless operation will begin again.
Daily maintenance
Keep your hearing instrument clean and dry. Wipe the case with a soft cloth or tissue after use to remove
grease or moisture. You should avoid exposing your instrument directly to moisture such as rain or water
from the shower. If your instrument does get wet or if it has been exposed to high humidity or perspiration, it
should be left to dry out overnight with the battery out and the battery compartment open. It is also a good
idea to put them in a sealed container together with a drying agent (dessicator) overnight. Consult your
hearing care professional as to which drying agent to use.
Your hearing instrument is protected by a protective, hydrophobic nanocoat material: HPF80 NanoBlock. It
will improve the durability of you hearing instrument by repelling moisture and debris. However, to avoid the
need for unwarranted repairs:
• Never immerse the instrument in water or other liquids since this may cause permanent damage to the
circuitry.
• Protect your hearing instrument from rough handling, and avoid dropping it on hard surfaces or floors.
• Do not leave the instrument in or near direct heat or sunlight since excessive heat can damage the instrument or deform the casing or the receiver tube.
• Remove your hearing instrument when applying such things as cosmetics, perfume, aftershave, hair
spray, and suntan lotion. These might get into the instrument and cause damage.
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The receiver tube
Cleaning the RIE mold
The receiver tube comes in three different types;
“S” (Small Size), “NP” (Normal Power) and “P” (Power)
Please see illustrations.
Depending on your hearing loss you have either ”S”
”P”
”NP”
been fitted with the “S”, the “NP” or the “P” receiver
type. Please see page 48-52 to see your selected
type. The receiver tube contains the wiring to the
receiver which delivers the sound direct in the ear
canal. It is important that the receiver tube and the
receiver dome/RIE mold fit correctly into your ear.
If the receiver tube or the receiver dome/RIE mold
irritate your ear in any way and prevent you from
wearing your hearing instrument, please contact
your hearing care professional. You should never attempt to modify theshape of the receiver tube yourself.
The receiver tube and the receiver dome/RIE mold should be cleaned regularly.
We recommend that you use a damp cloth to clean the RIE mold after every time you use it. It’s important
to keep it clean from wax so that you will not have wax or bacteria building up on the mold.
If you no longer can clean the RIE mold using a damp cloth we recommend you to contact your hearing care
professional for them to clean it, using water and soap. If desired, you can have your hearing care professional instruct you how to clean the RIE mold yourself.
Cleaning the receiver tube and the receiver domes
The receiver tube and the receiver dome should be cleaned regularly. Use a damp cloth to clean the receiver tube and receiver dome on the outside. Do not use water when you are cleaning the receiver tubes
or the receiver domes.
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The receiver domes
Tinnitus Breaker Pro
The receiver Mini Dome / Tulip Dome / Power Dome should be changed every third month or sooner if
needed. We recommend that you have your hearing care professional change the receiver Mini Dome /
Standard Dome / Power Dome for you. If your hearing care professional instructs you to change the receiver
domes yourself, make sure that they are securely fastened to the receiver tube before inserting them in your
ear. A failure to change the domes in accord­ance with the instructions could result in injury.
Your Beltone hearing instrument models may also include a tinnitus sound generator function, a tool for
generating sounds to be used in tinnitus management programs to relieve suffering from tinnitus. Tinnitus
Breaker Pro can generate sounds adjusted to the specific therapeutic needs and your personal preference
as determined by your doctor, audiologist, or hearing care professional.
Depending on the selected hearing instrument program and the environment you are in, you will sometimes
hear the therapeutic sound resembling a continuous or fluctuating whistling.
Wax guard filters
Your hearing instruments have been fitted with wax guard filters to in­crease the protection against wax and
moisture from damaging the hearing instrument.
If you have two hearing instruments with the Ear to Ear Synchronization function enabled, Tinnitus Breaker
Pro will generate the same sound in both instruments simultaneously.
We recommend that your hearing care professional change them for you. If desired, you can have your
hearing care professional instruct you how to change the wax guard filters yourself.
Important Notice to Prospective Users
Good health practice requires that a person with a hearing loss and/or a tinnitus condition has a medical
evaluation by a licensed phy­sician (preferably a physician who specializes in diseases of the ear)before using a hearing instrument and/or a sound generator. The purpose of a medical evaluation is to ensure that all
medically treatable conditions that may affect hearing and/or tinnitus are identified and treated before the
hearing instrument and/or sound generator is used.
The sound generator instrument is a tool to generate sounds to be used with appropriate counseling and/
or in a tinnitus management program to relieve patients suffering from tinnitus.
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Prescription Use for Sound Generator Users
General warnings/or precautions
Please use the device as prescribed by your doctor, audiologist, or hearing care professional. Should you
develop any side effects from using the instrument, such as dizziness, nausea, headaches, perceived decrease in auditory function or increase in tinnitus perception, you should discontinue use of the device and
seek medical evaluation.
Hearing instruments and sound generators can be dangerous if improperly used.
The target population is primarily the adult population over 18 years of age. This product may also be used
with children 5 years of age or older. However, children and physically or mentally challenged users will
require training by a doctor, audiologist, hearing care professional or the guardian for the insertion and
removal of the device.
CAUTION – Tinnitus Sound Generator
Sound generators should be used only as advised by your doctor, audiologist, or hearing care professional.
Sound generators are not toys and should be kept out of reach of anyone (especially children and pets) who
might cause themselves injury.
Please note that sound during DFS calibration may cause discomfort for hypersensitive Tinnitus patients.
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The maximum output of the Tinnitus Breaker Pro feature falls into the range that can cause hearing loss
according to OSHA regulations.
The user should not use the sound generator for more than eight (8) hours a day when this is set below
90db SPL. Above that level, the device should not be used for more than two hours per day. In no case
should the sound generator be worn at uncomfortable levels.
Children and physically or mentally challenged users will require guardian supervision while wearing the
device.
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General precautions
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• Do not leave your instrument in the sun, near an open fire or in a hot, parked car.
• Do not wear your instrument while showering, swimming, in heavy rain or in a moist atmosphere such
as steam bath or sauna.
• Should your instrument become moist, put it in a dessicator. Your hearing care professional will be
happy to counsel on this.
General warnings
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Hearing instruments can be dangerous if improperly used.
• Consult a physician if you find a foreign object in your ear canal, if you experience skin irritation or if
excessive ear wax accumulates with the use of the instrument.
• Wearing an instrument might cause an increased production of earwax. In rare cases, the anti-allergenic
materials may cause skin irritation. If so, or if in doubt, consult your physician or ENT.
• Different types of radiation, (e.g. from X-ray, MRI, NMR, CT scans), may damage the instrument. Therefore, do not wear the instrument during these or other corresponding scanning procedures. Other types
of radiation (burglary alarms, room surveillance systems, radio equipment, mobile telephones, etc) will
not damage the instrument. They could, however, momentarily affect the sound quality or create strange
sounds from the instruments.
• For use of wireless functionality, only use Beltone Direct Line accessories. For further guidance, please
refer to the relevant Beltone Direct Line user guide.
• Do not wear the instrument in mines or other explosive areas, unless those areas are certified for hearing
instrument use.
• Only connect Beltone hearing instruments to Beltone accessories intended and qualified to be used with
Beltone hearing instruments.
• Do not allow others to use your hearing instrument. This may cause damage to the hearing instruments
or to the hearing to the other individual.
• When wireless function is activated, the device uses low-powered digitally coded transmissions in order
to communicate with other wireless devices. Although unlikely, nearby electronic devices may be affected. In that case, move the hearing instrument away from the affected electronic device.
• Instrument usage by children or mentally challenged persons should be supervised at all times to ensure
their safety.
• Remove your instrument when applying cosmetics, e.g. perfume, aftershave, hair spray, suntan lotion.
• When using wireless functionality and the devices are affected by electromagnetic interference, move
away from the source of interference.
• Instruments should be used only as prescribed by your hearing care professional. Incorrect use may
result in sudden and permanent hearing loss.
• This device operates in the frequency range of 2.4 GHz - 2.48 GHz. (63DW and 64DW models)
• The instrument contains small parts that could be swallowed by children. Please be mindful not to leave
children unsupervised with this hearing instrument.
• This device includes a RF transmitter that operates in the range of 2.4 GHz - 2.48 GHz. (63DW and
64DW models)
• Turn off your wireless functionality by using flight mode in areas where radio frequency emmissions are
prohibited.
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• Be careful when boarding flights to deactivate the wireless functionality
• If device is broken, do not use.
Eight steps towards better hearing
You need to get used to your new hearing instrument. Sounds seem new and different. That is because you
grew accustomed to your diminished hearing. Therefore, familiar sounds seem strange or unnatural at first.
Every first-time user of a hearing instrument responds differently to this. Some can wear the new instrument
a whole day right from the start, while others find it hard to get used to.
After a while, you will notice you appreciate hearing with a hearing instrument and that you will find it quite
normal. Below, eight steps are described that will guide you through the initial period. If you are not satisfied
or keep experiencing problems, please consult your
hearing care practitioner.
1. Get used to familiar sounds at home
Try to get used to the new sounds from a familiar environment. Listen to the different (background) sounds
and try to recognise them. When you are tired from listening, remove your instrument and pause for a while.
Talk or read aloud for a while. In that way you will familiarise yourself with the sound of your own voice.
Gradually, you will learn to use the instrument for longer and become more comfortable with it.
2. Listen outside; quiet & traffic
Go outside to a quiet place, e.g., the park or woods. Listen to the environmental sounds. Do you recognise
them? Please be careful with sounds from heavy traffic at this stage of getting used to your instrument.
Sometimes it sounds very loud. Try not to get frightened.
36
3. Have a conversation with a single person
Use your instrument in conversation with one person, a family member or a friend. Move to a quiet spot.
Explain that you are now wear­ing a hearing instrument. Ask the other person to talk normally. Look at your
conversation partner. If your instrument is tuned to your requirements you will be able to communicate better than before.
4. Listen to radio or television
Listen to the radio or television. Start with the news, then turn to another program. Ask a ‘normal hearing’
person to set the volume of your radio or television to a comfortable level. If necessary, adjust the volume
on your hearing instrument.
If you cannot understand the radio or television, ask your hearing care practitioner to adjust your hearing
instrument.
5. Get used to conversations in a group
Following conversations in a group is often difficult because of the background noise. Listen to the different
voices. Try to recognise them by timbre or rhythm and link each voice to a person. Focus your attention on
the person you want to understand. Practice this regularly.
If you did not understand something that was said, please ask for itto be repeated.
Ensure that you can see the face of your conversation partner(s) clearly and that there is sufficient light. This
will help you to lipread. Avoid ‘looking into the light’. Position yourself with your back towards the window,
so that you can see the other person(s) better. Ask others to talk slowly and clearly. Talking louder does
not help.
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6. Visit public buildings
Visit public buildings. Try to sit near the speaker; try to be seated in the front rows in a show. Avoid a seat
behind a pillar or in an alcove, you will be in a ‘sound shadow.’
In a restaurant, sit with your back towards the wall. This avoids disturbing noises coming from behind you.
7. Use your telephone
Often, you can hear the telephone clearly with your hearing instrument in a microphone program. Hold the
telephone handset 1-inch (2-3cm) from your ear and tilt the receiver outwards a little.
Your hearing instrument meets strict international regulations. Therefore, it should be possible to use a GSM
telephone in most cases.
However, in some circumstances, disturbance might be audible through your hearing instrument.
8. Use your instrument all day
Using your hearing instrument and practising with it is the best way to learn to hear again. Even if you can
hear without an instrument in some cases. Try to wear your instrument all day. In that way, you will benefit
the most.
Of course, a hearing instrument cannot restore natural hearing, but it will help you make the most of your
hearing as it is today.
Go beyond these eight steps and discover the world of sound around you. Do the things you enjoy and
listen to the sounds from your environment.
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39
TROUBLESHOOTING GUIDE
Symptom
cause
POSSIBLE REMEDY
Device is dead
Not turned on
Turn on
Dead battery
Replace battery
Battery improperly inserted
Insert battery properly
Broken receiver or receiver tube
Consult your hearing care professional
Blocked wax guard filter
Consult your hearing professional or if you have been in­structed change receiver dome or/and wax
guard filter
Receiver dome not inserted properly
Reinsert carefully
Blocked wax guard filter
Consult your hearing professional or if you have been in­structed change receiver dome or/and wax
guard filter
Change in hearing
Consult your hearing care professional
Excessive ear wax
Consult your physician
Hearing instrument settings not optimum
Consult your hearing care professional
Not loud enough
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41
TROUBLESHOOTING GUIDE
Symptom
cause
POSSIBLE REMEDY
Whistles
Receiver tube and receiver dome not inserted properly in the ear
Reinsert carefully
Hearing instrument settings not optimum
Consult your hearing care professional
Weak battery
Replace battery
Poorly fitting receiver tube
Consult your hearing care professional
Hearing instrument damaged
Consult your hearing care professional
Hearing instrument settings not optimum
Consult your hearing care professional
Not clear, distorted
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Technical specifications
Audio signal technology
Digital
Available sounds – Tinnitus Breaker Pro sound generator
White noise signal which can be shaped with the following configurations:
- High-pass filter: 500Hz
- High-pass filter: 750Hz
- High-pass filter: 1000Hz
- High-pass filter: 1500Hz
- High-pass filter: 2000Hz
- Low-pass filter: 2000Hz
- Low-pass filter: 3000Hz
- Low-pass filter: 4000Hz
- Low-pass filter: 5000Hz
- Low-pass filter: 6000Hz
The white noise signal can be modulated in amplitude with an attenuation depth of up to 14dB.
Hearing instrument maximum output and Tinnitus Breaker Pro sound generator maximum overall output
(IEC 118-0 OES)
44
Model
Hearing instrument
max output
(IEC 118-0 OES)
Tinnitus Breaker Pro sound
generator max overall output
(IEC 118-0 OES)
TRU62D
125 dB SPL
90 dB SPL
TRU62DO
124 dB SPL
90 dB SPL
TRU62DP
128 dB SPL
90 dB SPL
TRU62DPO
128 dB SPL
90 dB SPL
TRU63DW
125 dB SPL
90 dB SPL
TRU63DWO
124 dB SPL
90 dB SPL
TRU63DPW
128 dB SPL
90 dB SPL
TRU63DPWO
128 dB SPL
90 dB SPL
TRU64DW
125 dB SPL
90 dB SPL
TRU64DWO
124 dB SPL
90 dB SPL
TRU64DPW
128 dB SPL
90 dB SPL
TRU64DPWO
128 dB SPL
90 dB SPL
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Model
Hearing instrument
max output (IEC 118-0 OES)
Tinnitus Breaker Pro soundgenerator
max overall output (IEC 118-0 OES)
Temperature test, transport and storage information
Beltone Hearing Instruments are subjected to various tests in temperature and damp heating
cycling between -25 C and +70C according to internal and industry standards.
PSE1764-DRPW
128 dB SPL
90 dB SPL
PSE1764-DRPWO
128 dB SPL
90 dB SPL
PSE1764-DRW
125 dB SPL
90 dB SPL
PSE1764-DRWO
124 dB SPL
90 dB SPL
PSE1764-DRSW
123 dB SPL
90 dB SPL
International warranty, service and repairs
PSE1764-DRSWO
123 dB SPL
90 dB SPL
Beltone provides a warranty on hearing instruments in the event of defects in workmanship or materials, as
described in applicable warranty documentation
PSE1763-DRPW
128 dB SPL
90 dB SPL
PSE1763-DRPWO
128 dB SPL
90 dB SPL
PSE1763-DRW
125 dB SPL
90 dB SPL
PSE1763-DRWO
124 dB SPL
90 dB SPL
PSE1763-DRSW
123 dB SPL
90 dB SPL
PSE1763-DRSWO
123 dB SPL
90 dB SPL
PSE1762-DRP
128 dB SPL
90 dB SPL
PSE1762-DRPO
128 dB SPL
90 dB SPL
PSE1762-DR
125 dB SPL
90 dB SPL
PSE1762-DRO
124 dB SPL
90 dB SPL
PSE1762-DRS
123 dB SPL
90 dB SPL
PSE1762-DRSO
123 dB SPL
90 dB SPL
During transport or storage, the temperature should not exceed the limit values of -20C (68F) to 60C (140F)
and relative humidity of 90% RH, non condensing (for limited time). The air pressure between 500 and 1100
hPa (mbar) is appropriate.
In its service policy, Beltone pledges to secure functionality at least equivalent to the original hearing instrument.
As a signatory to the United Nations Global Compact initiative, Beltone is committed to doing this in line
with environment-friendly best practices. Hearing instruments therefore, at Beltone’s discretion, may be
replaced by new products or products manufactured from new or serviceable used parts, or repaired using
new or refurbished replacement parts.
The warranty period of hearing instruments is designated on your warranty card, which is provided by your
hearing care professional.
If your Beltone hearing instrument malfunctions, it must be repaired by a qualified technician. Do not attempt to open the case of the hearing instrument since this would invalidate the warranty. If your Beltone
hearing instrument requires service, please contact your hearing care professional for assistance.
47
Your selected model
Your hearing care professional place a check mark in the below table to identify the model you have received.
Beltone True
48
Type
Battery
size
Receiver tube type
and length/size
Beltone True
Type
Battery
size
TRU1764DW
RIE
312
TRU963DW
RIE
312
TRU1764DWO
RIE
312
TRU963DWO
RIE
312
TRU1764DPW
RIE
312
TRU963DPW
RIE
312
TRU1764DPWO
RIE
312
TRU963DPWO
RIE
312
TRU964DW
RIE
312
TRU663DW
RIE
312
TRU964DWO
RIE
312
TRU663DWO
RIE
312
TRU964DPW
RIE
312
TRU663DPW
RIE
312
TRU964DPWO
RIE
312
TRU663DPWO
RIE
312
TRU664DW
RIE
312
TRU664DWO
RIE
312
TRU664DPW
RIE
312
TRU664DPWO
RIE
312
TRU1763DW
RIE
312
TRU1763DWO
RIE
312
TRU1763DPW
RIE
312
TRU1763DPWO
RIE
312
Receiver tube type
and length/size
49
Beltone True
Type
Battery
size
Receiver tube type
and length/size
Beltone True
Type
Battery
size
TRU363DW
RIE
312
PSE964-DRW
RIE
312
TRU363DWO
RIE
312
PSE964-DRWO
RIE
312
TRU363DPW
RIE
312
PSE964-DRSW
RIE
312
TRU363DPWO
RIE
312
PSE964-DRSWO
RIE
312
PSE1764-DRPW
RIE
312
PSE963-DRPW
RIE
312
PSE1764-DRPWO
RIE
312
PSE963-DRPWO
RIE
312
PSE1764-DRW
RIE
312
PSE963-DRW
RIE
312
PSE1764-DRWO
RIE
312
PSE963-DRWO
RIE
312
PSE963-DRSW
PSE963-DRSWO
TRU1762D
TRU1762DO
TRU1762DP
TRU1762DPO
TRU962D
TRU962DO
TRU962DP
TRU962DPO
RIE
RIE
RIE
RIE
RIE
RIE
RIE
RIE
RIE
RIE
312
312
10A
10A
10A
10A
10A
10A
10A
10A
PSE1764-DRSW
RIE
312
PSE1764-DRSWO
RIE
312
PSE1763-DRPW
RIE
312
PSE1763-DRPWO
RIE
312
PSE1763-DRW
RIE
312
PSE1763-DRWO
RIE
312
PSE1763-DRSW
RIE
312
PSE1763-DRSWO
RIE
312
PSE964-DRPW
RIE
312
PSE964-DRPWO
RIE
312
Receiver tube type
and length/size
Beltone True
Type
Battery
size
TRU662D
RIE
10A
TRU662DO
RIE
10A
TRU662DP
RIE
10A
TRU662DPO
RIE
10A
PSE1762-DRP
RIE
10A
PSE1762-DRPO
RIE
10A
PSE1762-DR
RIE
10A
PSE1762-DRO
RIE
10A
PSE1762-DRS
RIE
10A
PSE1762-DRSO
RIE
10A
PSE962-DRP
RIE
10A
PSE962-DRPO
RIE
10A
PSE962-DR
RIE
10A
PSE962-DRO
RIE
10A
PSE962-DRS
RIE
10A
PSE962-DRSO
RIE
10A
Receiver tube type
and length/size
Be aware of information marked with the warning symbol
i
WARNING points out a situation that could lead to serious injuries,
CAUTION indicates a situation that could lead to minor and moderate injuries.
Equipment includes RF transmitter.
i
Product is a Type B applied part.
Advice and tips on how to handle
your hearing instrument better.
Please ask your local hearing care professional
concerning disposal of your hearing instrument
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55
Any issues relating to the EU Medical Device Directive
93/42/EEC, or Council Directive 1999/5/EEC on
Radio Equipment and Telecommunications Terminal
Equipment should be directed to Beltone A/S.
Worldwide headquarters
400151000-GB-12.04-Rev.A
© Beltone 2012
Beltone A/S
Lautrupbjerg 7
DK-2750 Ballerup
Denmark
Tel.: +45 45 75 11 11
Fax: +45 45 75 11 19
www.beltone-hearing.com
CVR no. 55082715