Brother MFC-9010CN User`s guide

USER’S GUIDE
MFC-9010CN
Version A
USA/CAN
If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: MFC-9010CN
Serial Number: 1
Date of Purchase:
Place of Purchase:
1
The serial number is on the back of the unit. Retain
this User’s Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
By registering your product with Brother, you will be recorded as the
original owner of the product. Your registration with Brother:
„ may serve as confirmation of the purchase date of your product
should you lose your receipt;
„ may support an insurance claim by you in the event of product loss
covered by insurance; and,
„ will help us notify you of enhancements to your product and special
offers.
The most convenient and efficient way to register your new product is
online at http://www.brother.com/registration/
© 2009 Brother Industries, Ltd.
Brother numbers
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
Register your product
By registering your product with Brother International Corporation, you will be recorded as the
original owner of the product. Your registration with Brother:
„ may serve as confirmation of the purchase date of your product should you lose your receipt;
„ may support an insurance claim by you in the event of product loss covered by insurance; and,
„ will help us notify you of enhancements to your product and special offers.
Please complete and fax the Brother Warranty Registration and Test Sheet or, for your
convenience and most efficient way to register your new product, register on-line at
http://www.brother.com/registration/
FAQs (frequently asked questions)
The Brother Solutions Center is our one-stop resource for all your Multi-Function Center needs.
You can download the latest software and utilities and read FAQs and troubleshooting tips to learn
how to get the most from your Brother product.
http://solutions.brother.com/
Note
You can check here for Brother driver updates.
To keep your machine’s performance up to date, check here for the latest firmware upgrade
(Windows®).
For Customer Service
In USA:
1-877-BROTHER (1-877-276-8437)
1-901-379-1215 (fax)
In Canada:
1-877-BROTHER
(514) 685-4898 (fax)
Service Center Locator (USA only)
For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437).
Service Center Locations (Canada only)
For the location of a Brother authorized service center, call 1-877-BROTHER.
i
Ordering accessories and supplies
For best quality results use only genuine Brother accessories, which are available at most Brother
retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or
American Express credit card, you can order accessories directly from Brother. (You can visit us online
for a complete selection of the Brother accessories and supplies that are available for purchase.)
Note
In Canada, only Visa and MasterCard are accepted.
In USA:
1-877-552-MALL (1-877-552-6255)
1-800-947-1445 (fax)
http://www.brothermall.com/
In Canada:
1-877-BROTHER
http://www.brother.ca/
Description
Item
Toner Cartridge <Black>
TN-210BK (Approx. 2,200 pages) 1 2
Toner Cartridge <Cyan>
TN-210C (Approx. 1,400 pages) 1 2
Toner Cartridge <Magenta>
TN-210M (Approx. 1,400 pages) 1 2
Toner Cartridge <Yellow>
TN-210Y (Approx. 1,400 pages) 1 2
4 pcs. Drum Unit
DR-210CL (Approx. 15,000 pages ea. drum unit) 1 3 4
1 pc. Drum Unit <Black>
DR-210CL-BK (Approx. 15,000 pages ea.) 1 3 4
1 pc. Drum Unit <Color>
DR-210CL-CMY (Approx. 15,000 pages ea.) 1 3 4
Waste Toner Box
WT-200CL (Approx. 50,000 pages) 1
Belt Unit
BU-200CL (Approx. 50,000 pages) 1
User’s Guide
LS8315001 (English for USA and Canada)
LS8315002 (French for Canada)
Quick Setup Guide
LS8431001 (English for USA and Canada)
LS8431002 (French for Canada)
1
A4 or Letter size single-sided pages.
2
Approx. cartridge yield is declared in accordance with ISO/IEC 19798.
3
1 page per job.
4
Drum life is approximate and may vary by type of use.
ii
Notice - Disclaimer of Warranties
(USA and Canada)
BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR
AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE
SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE
ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE
SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS
OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE
SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT
PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE
ABOVE EXCLUSION MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE
SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL
DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE
ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.
Compilation and Publication Notice
Under the supervision of Brother Industries Ltd., this manual has been compiled and published,
covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without
notice.
Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.
iii
Brother® Digital Color One-Year Limited Warranty and
Replacement Service (USA Only)
Who is covered:
„ This limited warranty (“warranty”) is given
only to the original end-user/retail purchaser
(referred to in this warranty as “Original
Purchaser”) of the accompanying product,
consumables and accessories (collectively
referred to in this warranty as “this Product”).
„ If you purchased a product from someone
other than an authorized Brother reseller in
the United States or if the product was used
(including but not limited to floor models or
refurbished product), prior to your
purchase you are not the Original
Purchaser and the product that you
purchased is not covered by this warranty.
What is covered:
„ This Product includes a Machine and
Consumable and
Accessory
Items.
Consumable and Accessory Items include
but are not limited to Toner Cartridges, Drum
Units, Belt Unit, and Waste Toner Box.
„ Except as otherwise provided herein,
Brother warrants that the Machine and the
accompanying
Consumable
and
Accessory Items will be free from defects in
materials and workmanship, when used
under normal conditions.
„ This warranty applies only to products
purchased and used in the United States.
For products purchased in, but used
outside, the United States, this warranty
covers only warranty service within the
United States (and does not include
shipping outside the United States).
What is the length of the Warranty Periods:
„ Machines: one year from the original
purchase date.
„ Accompanying Consumable and Accessory
Items: 90 days from the original purchase
date or the rated life of consumable,
whichever comes first.
What is NOT covered:
This warranty does not cover:
1 Physical damage to this Product;
2 Damage caused by improper installation,
improper or abnormal use, misuse, neglect
or accident (including but not limited to
transporting this Product without the proper
preparation and/or packaging);
3 Damage caused by another device or
software used with this Product (including
but not limited to damage resulting from
use of non Brother®-brand parts and
Consumable and Accessory Items);
iv
4 Consumable and Accessory Items that
expired in accordance with a rated life;
5 Problems arising from other than defects in
materials or workmanship; and,
6 Normal Periodic Maintenance Items, such
as Paper Feeding Kit and Fuser Unit.
This limited warranty is VOID if this Product
has been altered or modified in any way
(including but not limited to attempted warranty
repair without authorization from Brother
and/or alteration/removal of the serial
number).
What to do if you think your Product is
eligible for warranty service:
Report your issue to either our Customer
Service Hotline at 1-877-BROTHER (1-877276-8437) or to a Brother Authorized Service
Center within the applicable warranty
period.
Supply Brother or the Brother
Authorized Service Center with a copy of your
dated bill of sale showing that this Product was
purchased within the U.S. For the name of
local Brother Authorized Service Center(s),
call 1-877-BROTHER (1-877-276-8437) or
visit www.brother-usa.com.
What Brother will ask you to do:
After contacting Brother or a Brother
Authorized Service Center, you may be
required to deliver (by hand if you prefer) or
send the Product properly packaged, freight
prepaid, to the Authorized Service Center
together with a photocopy of your bill of sale.
You are responsible for the cost of
shipping, packing product, and insurance
(if you desire). You are also responsible for
loss or damage to this Product in shipping,
so we would recommend that you insure
your product.
What Brother will do:
If the problem reported concerning your
Machine and/or accompanying Consumable
and Accessory Items is covered by this
warranty and if you first reported the problem
to Brother or an Authorized Service Center
within the applicable warranty period, Brother
or its Authorized Service Center will repair or
replace the Machine and/or accompanying
Consumable and Accessory Items at no
charge to you for parts or labor. The decision
as to whether to repair or replace the Machine
and/or accompanying Consumable and
Accessory Items is made by Brother in its sole
discretion. Brother reserves the right to supply
a refurbished or remanufactured replacement
Brother® Digital Color One-Year Limited Warranty and
Replacement Service (USA Only)
Machine and/or accompanying Consumable
and Accessory Items and use refurbished
parts provided such replacement products
conform to the manufacturer’s specifications
for new product/parts. The repaired or
replacement Machine and/or accompanying
Consumable and Accessory Items will be
returned to you freight prepaid or made
available for you to pick up at a conveniently
located Authorized Service Center.
If the Machine and/or accompanying
Consumable and Accessory Items are not
covered by this warranty (either stage), you
will be charged for shipping the Machine
and/or accompanying Consumable and
Accessory Items back to you and charged for
any service and/or replacement parts/products
at Brother’s then current published rates.
The foregoing are your sole (i.e., only) and
exclusive remedies under this warranty.
What happens when Brother elects to
replace your Machine:
When a replacement Machine is authorized by
Brother, and you have delivered the Machine
to an Authorized Service Center, the
Authorized Service Center will provide you
with a replacement Machine after receiving
one from Brother. If you are dealing directly
with Brother’s Express Exchange Service
Brother will send to you a replacement
Machine shipped for receipt within two
business days, with the understanding that
you will, after receipt of the replacement
Machine, supply the required proof of
purchase information, together with the
Machine that Brother agreed to replace. You
are then expected to pack the Machine that
Brother agreed to replace in the package from
the replacement Machine and return it to
Brother using the pre-paid freight bill supplied
by Brother in accordance with the instructions
provided by Brother. Since you will be in
possession of two machines, Brother will
require that you provide a valid major credit
card number. Brother will issue a hold against
the credit card account number that you
provide until Brother receives your original
Product and determines that your original
Product is entitled to warranty coverage. Your
credit card will be charged up to the cost of a
new Product only if: (i) you do not return your
original Product to Brother within five (5)
business days; (ii) the problems with your
original Product are not covered by the limited
warranty; (iii) the proper packaging
instructions are not followed and has caused
damage to the product; or (iv) the warranty
period on your original Product has expired or
has not been sufficiently validated with a copy
of the proof of purchase (bill of sale). The
replacement Machine you receive (even if
refurbished or remanufactured) will be
covered by the balance of the limited warranty
period remaining on the original Product, plus
an additional thirty (30) days. You will keep the
replacement Machine that is sent to you and
your original Machine shall become the
property of Brother. Retain your original
Accessory Items and a copy of the return
freight bill, signed by the courier.
Limitations:
Brother is not responsible for damage to or
loss of any equipment, media, programs or
data related to the use of this Product. Except
for the repair or replacement as described
above, Brother shall not be liable for any
direct, indirect, incidental or consequential
damages or specific relief. Because some
states do not allow the exclusion or limitation
of consequential or incidental damages, the
above limitation may not apply to you.
THIS WARRANTY IS GIVEN IN LIEU OF ALL
OTHER WARRANTIES, WRITTEN OR
ORAL,
WHETHER
EXPRESSED
BY
AFFIRMATION, PROMISE, DESCRIPTION,
DRAWING, MODEL OR SAMPLE. ANY AND
ALL WARRANTIES OTHER THAN THIS
ONE, WHETHER EXPRESS OR IMPLIED,
INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE HEREBY
DISCLAIMED.
„ This Limited Warranty is the only warranty
that Brother is giving for this Product. It is
the final expression and the exclusive and
only statement of Brother’s obligations to
you. It replaces all other agreements and
understandings that you may have with
Brother or its representatives.
„ This warranty gives you certain rights and
you may also have other rights that may
vary from state to state.
„ This Limited Warranty (and Brother’s
obligation to you) may not be changed in
any way unless you and Brother sign the
same piece of paper in which we (1) refer
to this Product and your bill of sale date, (2)
describe the change to this warranty and
(3) agree to make that change.
Important: We recommend that you keep all
original packing materials, in the event that
you ship this Product
© 2009 Brother International Corporation
v
BROTHER MULTIFUNCTION CENTER / FAX MACHINE
LIMITED WARRANTY
(Canada only)
Pursuant to the limited warranty of 1 year from the date of purchase for labour and parts, Brother
International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service Centres, will repair or
replace (at Brother’s sole discretion) this MFC/Fax machine free of charge if defective in material or
workmanship. This warranty applies only to products purchased and used in Canada.
This limited Warranty does not include cleaning, consumables (including, without limitation, ink cartridges, print
cartridges, print rolls, thermal paper rolls, toner cartridges, drum units, OPC belts, fixing units, print heads, paper
feed rollers, transfer rolls, cleaning rollers, waste toner packs, oil bottles) or damage caused by accident, neglect,
misuse or improper installation or operation, any damage caused from service, maintenance, modifications, or
tampering by anyone other than a Brother Authorized Service Representative, or if shipped out of the country.
The use of supplies or consumable items that are non-Brother products may void your warranty. This
limited warranty ceases when this machine is rented, sold, or otherwise disposed of. Operation of the
MFC/Fax machine in excess of the specifications or with the Serial Number or Rating Label removed
shall be deemed abuse and all repairs thereafter shall be the sole liability of the end-user/purchaser.
In order to obtain warranty service, the MFC/Fax machine must be delivered or shipped freight prepaid
by the end-user/purchaser to a “Brother” Authorized Service Centre, together with your Canadian Proof
of Purchase in the form of a Sales Receipt.
When shipping or transporting your MFC/Fax machine, please refer to your Operation Manual for the
proper packaging procedures.
For Laser and LED units: Failure to remove the Toner Cartridge (and Toner Drum Unit, waste toner
packs or oil bottles on applicable models) during shipping or transport will cause severe damage to the
Laser MFC/Fax machine and will void the Warranty.
For inkjet units: (When shipping your Inkjet MFC/Fax machine remove the ink cartridges and replace them with
the original protective parts. If original protective parts are not available, leave ink cartridges installed. Please
avoid shipping the unit without original protective parts or ink cartridges.) Damage to your print head resulting from
packing the Inkjet MFC/Fax machine without the ink cartridges or the protective parts will void your warranty.
Improper packaging may cause severe damage to the machine during shipping and will void the
warranty.
BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING,
WITHOUT LIMITATIONS, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, EXCEPT TO THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW
CANNOT BE VALIDLY WAIVED.
No oral or written information, advice or representation provided by Brother, its Authorized Service
Centres, Distributors, Dealers, Agents or employees, shall create another warranty or modify this
warranty. The warranty states Brother’s entire liability and your exclusive remedy against Brother for
any failure of the MFC/Fax machine to operate properly.
Neither Brother nor anyone else involved in the development, production, or delivery of this MFC/Fax
machine shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive
damages, including lost profits, arising from the use of or inability to use the product, even if advised by
the end user/purchaser of the possibility of such damages. Since some Provinces do not allow the
above limitation of liability, such limitation, may not apply to you.
This Limited Warranty gives you specific legal rights and you may
also have other rights which vary from Province to Province.
Warranty Service is available at Brother Authorized Service Centres
throughout Canada. For Technical Assistance or for the name and
location of your nearest Authorized Service Centre call 1-877-BROTHER.
Internet support: support@brother.ca or browse Brother’s Web Site www.brother.ca.
vi
Table of Contents
Section I
1
General
General information
2
Using the documentation ....................................................................................... 2
Symbols and conventions used in the documentation .................................... 2
Accessing the Software User’s Guide and Network User’s Guide ........................3
Viewing documentation ...................................................................................3
Accessing Brother support (Windows®) ................................................................ 5
Control panel overview ..........................................................................................6
Data LED indications ....................................................................................... 8
2
Loading paper and documents
9
Loading paper and print media ..............................................................................9
Loading paper in the standard paper tray........................................................9
Loading paper in the manual feed slot ..........................................................11
Unprintable area ............................................................................................ 14
Acceptable paper and other print media.............................................................. 15
Recommended paper and print media ..........................................................15
Type and size of paper ..................................................................................15
Handling and using special paper .................................................................17
Loading documents .............................................................................................20
Using the automatic document feeder (ADF) ................................................ 20
Using the scanner glass ................................................................................21
3
General Setup
22
Paper settings......................................................................................................22
Paper Type ....................................................................................................22
Paper Size .....................................................................................................22
Volume settings ................................................................................................... 22
Beeper volume ..............................................................................................22
Ecology features ..................................................................................................23
Toner Save ....................................................................................................23
Sleep Time ....................................................................................................23
LCD Contrast .......................................................................................................23
vii
Section II Copy
4
Making copies
26
How to copy .........................................................................................................26
Copy mode ....................................................................................................26
Making a single copy .....................................................................................26
Making multiple copies ..................................................................................26
Stop copying..................................................................................................26
Copy options (temporary settings).......................................................................27
Enlarging or reducing the image copied ........................................................27
Using the Options key ...................................................................................28
Improving copy quality ...................................................................................29
Sorting copies using the ADF ........................................................................29
Adjusting Contrast, Color and Brightness......................................................29
Making N in 1 copies (page layout) ...............................................................30
Out of memory message .....................................................................................32
Section III Software
5
Software and Network features
34
How to read the HTML User’s Guide...................................................................34
Windows® ......................................................................................................34
Macintosh ......................................................................................................34
Section IV Appendixes
A
Safety and legal
36
Choosing a location .............................................................................................36
To use the machine safely...................................................................................37
Important safety instructions..........................................................................40
Federal Communications Commission (FCC) Declaration of Conformity
(USA only) .................................................................................................42
Industry Canada Compliance Statement (Canada only) ..............................42
Disconnect device .........................................................................................43
LAN connection .............................................................................................43
International ENERGY STAR® Qualification Statement................................43
Libtiff Copyright and License ...............................................................................44
Trademarks..........................................................................................................45
B
Options
46
Options ................................................................................................................46
Memory board......................................................................................................47
Installing extra memory .................................................................................47
viii
C
Troubleshooting and routine maintenance
49
Troubleshooting ................................................................................................... 49
If you are having difficulty with your machine ................................................ 49
Improving the print quality .............................................................................54
Error and maintenance messages.......................................................................61
Document jams..............................................................................................66
Paper jams ....................................................................................................67
Routine maintenance...........................................................................................72
Cleaning the outside of the machine .............................................................72
Cleaning the scanner..................................................................................... 73
Cleaning the LED heads................................................................................74
Cleaning the corona wires .............................................................................75
Cleaning the drum unit ..................................................................................76
Cleaning the paper pick-up rollers.................................................................81
Calibration .....................................................................................................82
Auto Registration ...........................................................................................82
Manual Registration.......................................................................................83
Replacing the consumable items.........................................................................84
Replacing a Toner cartridge ..........................................................................86
Drum units .....................................................................................................91
Replacing the belt unit ...................................................................................96
Replacing the waste toner box ....................................................................100
Replacing periodic maintenance parts...............................................................105
Machine Information .......................................................................................... 105
Checking the Serial Number........................................................................105
Checking the Page Counters.......................................................................105
User Settings List ........................................................................................105
Network Configuration List ..........................................................................106
Checking the remaining life of parts ............................................................ 106
Reset functions............................................................................................106
How to reset the machine............................................................................107
Packing and shipping the machine ....................................................................107
D
Menu and features
112
On-screen programming....................................................................................112
Menu table...................................................................................................112
Memory storage...........................................................................................112
Menu keys .........................................................................................................112
How to access the menu mode ................................................................... 113
Menu table .........................................................................................................114
Entering text ......................................................................................................119
ix
E
Specifications
120
General ..............................................................................................................120
Print media.........................................................................................................122
Copy ..................................................................................................................123
Scan...................................................................................................................124
Print ...................................................................................................................125
Interfaces ...........................................................................................................126
Computer requirements ....................................................................................127
Consumable items .............................................................................................128
Ethernet wired network ......................................................................................129
x
F
Glossary
131
G
Index
132
Section I
General
General information
Loading paper and documents
General Setup
I
2
9
22
1
General information
Using the
documentation
WARNING
1
Warnings tell you what to do to prevent
possible personal injury.
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation
The following symbols and conventions are
used throughout the documentation.
Bold
Italics
Courier
New
2
Bold style identifies keys on the
machine control panel or
computer screen.
Italicized style emphasizes an
important point or refers you to
a related topic.
Courier New font identifies the
messages shown on the LCD
of the machine.
CAUTION
1
Cautions specify procedures you must
follow or avoid to prevent possible minor
injuries.
IMPORTANT
IMPORTANT describes procedures you
must follow or avoid to prevent possible
machine problems or damage to other
objects.
Electrical Hazard icons alert you to a
possible electrical shock.
Hot Surface icons warn you not to
touch machine parts that are hot.
Notes tell you how you should
respond to a situation that may arise
or give tips about how the current
operation works with other features.
1
General information
Accessing the
Software User’s Guide
and Network User’s
Guide
c
1
This User’s Guide does not contain all the
information about the machine such as how
to use the advanced features of Printer,
Scanner, and Network. When you are ready
to learn detailed information about these
operations, read the Software User’s Guide
and Network User’s Guide.
Viewing documentation
Viewing documentation (Windows®)
To view the documentation, from the Start
menu, point to Brother, MFC-XXXX (where
XXXX is your model name) from the program
group, and then click User’s Guides in
HTML format.
If you have not installed the software, you can
find the documentation by following the
instructions below:
a
b
Turn on your PC.
Insert the Brother CD-ROM labeled
Windows® into your CD-ROM drive.
If the language selection screen
appears, click your language.
If the model name screen appears, click
your model name. The CD-ROM main
menu will appear.
If this window does not appear, use
Windows® Explorer to find and run the
start.exe program from the root directory
of the Brother CD-ROM.
1
1
d
e
Click Documentation.
Click the documentation you want to
read:
„ HTML documents (2 manuals):
Software User’s Guide and
Network User’s Guide in HTML
format.
This format is recommended for
viewing on your computer.
„ PDF documents (4 manuals):
User’s Guide for stand-alone
operations, Software User’s Guide,
Network User’s Guide and Quick
Setup Guide.
This format is recommended for
printing the manuals. Click to go to
the Brother Solutions Center, where
you can view or download the PDF
documents. (Internet access and
PDF Reader software are required.)
3
1
Chapter 1
How to find scanning instructions
1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User’s Guide:
1
Viewing documentation (Macintosh)
a
Turn on your Macintosh.
Insert the Brother CD-ROM labeled
Macintosh into your CD-ROM drive.
b
The following window will appear.
c
d
e
Double-click the Documentation icon.
„ Scanning a document using the TWAIN
driver in Chapter 2
„ Scanning a document using the WIA
driver (Windows® XP/Windows Vista®) in
Chapter 2
„ Using ControlCenter3 in Chapter 3
„ Network Scanning in Chapter 12
ScanSoft™ PaperPort™ 11SE with
OCR How-to-Guides:
1
„ The complete ScanSoft™
PaperPort™ 11SE with OCR How-toGuides can be viewed from the Help
selection in the ScanSoft™
PaperPort™ 11SE application.
How to find Network setup
instructions
Your machine can be connected to a wired
network. You can find basic setup
instructions in the Quick Setup Guide. For
more information about network setup please
see the Network User's Guide.
f
1
Double-click your language folder.
Double-click top.html to view the
Software User’s Guide and Network
User’s Guide in HTML format.
Click the documentation you want to
read.
„ Software User’s Guide
„ Network User’s Guide
Note
The documents are also available in PDF
format (4 manuals): User’s Guide for
stand-alone operations, Software User’s
Guide, Network User’s Guide and
Quick Setup Guide. The PDF format is
recommended for printing the manuals.
Double-click Brother Solutions Center
icon to go to the Brother Solutions Center,
where you can view or download the PDF
documents. (Internet access and PDF
Reader software are required.)
4
1
General information
How to find scanning instructions
1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User’s Guide:
1
„ Scanning in Chapter 8
„ Using ControlCenter2 in Chapter 9
1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center), Customer Service and Brother
Authorized Service Centers on page i and on
the Brother CD-ROM.
„ Click Brother Support on the main menu.
The following screen will appear:
„ Network Scanning in Chapter 12
Presto! PageManager User’s Guide:
Accessing Brother
support (Windows®)
1
„ The complete Presto! PageManager
User’s Guide can be viewed from the Help
selection in the Presto! PageManager
application.
How to find Network setup
instructions
Your machine can be connected to a wired
network. You can find basic setup
instructions in the Quick Setup Guide. For
more information about network setup please
see the Network User's Guide.
1
„ To access our web site
(http://www.brother.com/) click
Brother Home Page.
„ To view all Brother Numbers, including
Customer Service numbers for the USA
and Canada, click Support Information.
„ To access the USA Brother online
shopping mall
(http://www.brothermall.com/) for
additional product and service
information, click Brother Mall.com.
„ To access Canada’s Brother online
shopping mall (http://www.brother.ca/) for
additional product and services
information, click Shop Online (Canada).
„ For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
„ To visit our web site for original/genuine
Brother supplies
(http://www.brother.com/original/), click
Supplies Information.
To return to the main page, click Back.
Or, if you have finished, click Exit.
5
1
Chapter 1
Control panel overview
1
1
2
3
4
Stack Copies:01
100% nnonn Auto
10
1
Copy and Print keys:
Copy keys:
Options
You can quickly and easily choose temporary
settings for copying.
Enlarge/Reduce
Reduces or enlarges copies.
Quality
Lets you change the quality for the next copy.
Print keys:
Secure
You can print data saved in the memory when
you enter your four-digit password. (For details
about using the Secure key, see the Software
User’s Guide on the CD-ROM.)
Job Cancel
Cancels a programmed print job and clears it
from the machine’s memory. To cancel
multiple print jobs, hold down this key until the
LCD shows Job Cancel (All).
6
9
2
Data LED
The LED will flash depending on the machine
status.
3
Error LED
Blinks in orange when the LCD displays an
error or an important status message.
4
LCD
Displays messages to help you set up and use
your machine.
5
Clear/Back
Deletes entered data or lets you cancel the
current setting.
OK
Lets you store your settings in the machine.
Selection keys:
d or c
Press to scroll backwards or forwards through
menu selections.
a or b
Press to scroll through the menus and options.
General information
5
4
6
1
7
es:01
Auto
8
6
Numeric keys
Use these keys to enter text.
7
Stop/Exit
Stops an operation or exits from a menu.
8
Start:
Color
Lets you start making copies in full color.
Black
Lets you start making copies in black & white.
9
Scan
Scan
Puts the machine in Scan mode.
(For details about scanning, see the Software
User’s Guide on the CD-ROM.)
10 Menu
Lets you access the Menu to program your
settings in this machine.
7
Chapter 1
Data LED indications
1
The Data LED (light emitting diode) will flash depending on the machine’s status.
LED
Machine Status
Description
Ready Mode
The machine is ready to print, in sleep mode, there is no print
data, or the power switch is off.
Receiving Data
The machine is either receiving data from the computer,
processing data in memory, or printing data.
Data Remaining in
Memory
Print data remains in the machine memory.
Green
(blinking)
Green
8
2
Loading paper and documents
Loading paper and
print media
b
2
The machine can feed paper from the
standard paper tray.
2
While pressing the green paper-guide
release lever (1), slide the paper guides
to fit the paper size you are loading in
the tray. Make sure that the guides are
firmly in the slots.
When you put paper into the paper tray, note
the following:
„ If your application software supports
paper size selection on the print menu,
you can select it through the software. If
your application software does not
support it, you can set the paper size in
the printer driver or by using the control
panel buttons.
Loading paper in the standard
paper tray
Printing on plain paper, thin paper or
recycled paper from the paper tray
a
Pull the paper tray completely out of the
machine.
1
2
Note
2
For Legal and Folio size paper, press the
release button (1) in the bottom of the
paper tray and then pull out the back of the
paper tray. (Legal or Folio size paper is
not available in some regions.)
1
9
2
Chapter 2
c
Fan the stack of paper well to avoid
paper jams and misfeeds.
d
Put paper in the tray, and make sure that
the paper is below the maximum paper
mark (1). The side to be printed on must
be face down.
1
IMPORTANT
Make sure the paper guides touch the
sides of the paper so it will feed properly.
If you do not do this, it may cause damage
to your machine.
e
10
Put the paper tray firmly back in the
machine. Make sure that it is completely
inserted into the machine.
f
Lift up the support flap (1) to prevent
paper from sliding off the face-down
output tray or remove each page as
soon as it comes out of the machine.
1
Loading paper and documents
Loading paper in the manual
feed slot
b
Open the manual feed slot cover.
2
You can load envelopes and special print
media one at a time into this slot. Use the
manual feed slot to print or copy on labels,
envelopes or thicker paper.
Printing on plain paper, recycled
paper or bond paper from the manual
feed slot
Before loading, press the corners and sides
of the envelopes to make them as flat as
possible.
2
2
c
Using both hands, slide the manual feed
slot paper guides to the width of the
paper that you are going to use.
d
Using both hands, put one piece of
paper in the manual feed slot with the
print side face up until the front edge of
the paper touches the paper feed roller.
Wait until the machine automatically
feeds the paper. When you feel the
machine pull in the paper, let go.
Note
The machine automatically turns on the
Manual Feed mode when you put paper in
the manual feed slot.
a
Lift up the support flap (1) to prevent
paper from sliding off the face-down
output tray or remove each page as
soon as it comes out of the machine.
1
11
Chapter 2
Printing on thick paper, labels,
envelopes or small paper
c
Open the manual feed slot cover.
d
Using both hands, slide the manual feed
slot paper guides to the width of the
paper that you are going to use.
2
When the back output tray is pulled down, the
machine has a straight paper path from the
manual feed slot through to the back of the
machine. Use this paper output method when
you want to print on thick paper, labels,
envelopes or paper that is smaller than
4.1 × 5.8 in. (or A6 size).
Note
• Remove each printed sheet or envelope
immediately to prevent a paper jam.
• The machine automatically turns on the
Manual Feed mode when you put paper in
the manual feed slot.
a
Open the back cover (back output tray).
b
<For printing envelopes only>
Pull down the two gray levers, one on
the left-hand side and one on the
right-hand side, toward you as shown in
the illustration below.
12
Loading paper and documents
e
Using both hands, put one sheet of
paper or one envelope in the manual
feed slot until the front edge of the paper
or envelope touches the paper feed
roller. When you feel the machine pull in
the paper, let go.
• Pull the paper out completely when you
retry putting the paper into the manual
feed.
• If you put paper or other print media in the
manual feed slot before the machine is in
the Ready mode, an error may occur and
the machine will stop printing.
• To easily remove a small printout from the
output tray, lift up the scanner by using
both hands as shown in the illustration.
• You can still use the machine while the
scanner is up. To close the scanner, push
it down with both hands.
Note
• Put the paper into the manual feed slot
with the side to be printed face up.
• Make sure that the print media is straight
and in the proper position on the manual
feed slot. If it is not, the paper may not be
fed properly, resulting in a skewed printout
or a paper jam.
• When the top cover is open, you cannot
open the scanner.
• Do not put more than one sheet of paper
in the manual feed slot at any one time, as
it may cause a jam.
13
2
Chapter 2
Unprintable area
2
Unprintable area for copies
2
The figures below show unprintable areas.
2
Usage
2
Document Size Top (1)
Bottom (1)
Right (2)
Letter
0.16 in. (4 mm)
0.16 in. (4 mm)
A4
0.16 in. (4 mm)
0.12 in. (3 mm)
1
Copy
Left (2)
1
Note
This unprintable area shown above is for a single copy or a 1 in 1 copy using Letter size paper.
The area that cannot be printed on will vary by paper size.
Unprintable area when printing from a computer
2
When using the printer driver the printable area is smaller than the paper size, as shown below.
Portrait
Landscape
2
2
2
1
2
1
1
1
Windows® printer driver and Macintosh printer driver
BRScript Driver for Windows® and Macintosh
1
0.16 in. (4.23 mm)
2
0.16 in. (4.23 mm)
Note
The area that cannot be printed on may vary depending on the paper size and the printer driver
you are using. The unprintable area shown above is for Letter size paper.
14
Loading paper and documents
Acceptable paper and
other print media
Type and size of paper
2
Print quality may vary according to the type of
paper you are using.
The machine loads paper from the installed
standard paper tray or manual feed slot.
Standard paper tray
You can use the following types of print
media: thin paper, plain paper, thick paper,
bond paper, recycled paper, labels or
envelopes.
For best results, follow the instructions below:
„ Use paper made for plain paper copying.
„ Use paper that is 20 to 24 lb
(75 to 90 g/m2).
„ DO NOT put different types of paper in the
paper tray at the same time because it
may cause paper jams or misfeeds.
2
Since the standard paper tray is a universal
type, you can use any of the paper sizes (one
paper type and size at a time) listed in the
table in Paper capacity of the paper trays
on page 16. The standard paper tray can
hold up to 250 sheets of Letter/A4, Legal or
Folio size paper (20 lb or 80 g/m2). Paper can
be loaded up to the maximum paper mark on
the sliding paper width guide.
Manual feed slot
2
The manual feed slot can hold a sheet with a
size of 3 to 8.66 in. (76.2 to 220 mm) wide
and 4.57 to 16 in. (116 to 406.4 mm) long.
Use the manual feed slot if you are using
special paper, envelopes or labels.
„ For proper printing, you must choose the
same paper size from your software
application as the paper in the tray.
„ Avoid touching the printed surface of the
paper immediately after printing.
The name for the paper trays in the
printer driver in this Guide are as
follows:
„ Use long grain paper with a neutral Ph
value, and a moisture content of
approx. 5%.
Recommended paper and
print media
2
2
Name
Standard paper tray
Tray
Manual feed slot
Manual Feed
2
To get the best print quality, we suggest using
the following paper.
Paper Type
Item
Plain Paper
Xerox 4200DP 20 lb
Hammermill Laser Print
(24 lb=90 g/m2)
Recycled Paper
No specific brand
recommended
Labels
Avery laser labels white
#5160
Envelope
No specific brand
recommended
15
2
Chapter 2
Paper capacity of the paper trays
Paper Tray
2
Paper size
Paper types
No. of sheets
A4, Letter, Legal,
Executive, A5, A5 (Long
Edge), A6, B5 (ISO), B6
Plain paper, Thin paper
and Recycled paper
up to 250
Plain paper, Thin paper,
Thick paper, Thicker
paper, Bond paper,
Recycled paper,
Envelopes and Labels
1 sheet [20 lb (80 g/m2)]
[20 lb (80 g/m2)]
(ISO) and Folio 1
Manual feed slot
(Manual Feed)
Width: 3.0 to 8.66 in.
(76.2 to 220 mm)
Length: 4.57 to 16 in.
(116 to 406.4 mm)
1
1 Envelope
Folio size is 8.5 in. × 13 in. (215.9 mm x 330.2 mm)
Recommended paper specifications
The following paper specifications are suitable for this machine.
Basis weight
20-24 lb (75-90 g/m2)
Thickness
80-110 µm
Roughness
Higher than 20 sec.
Stiffness
90-150 cm3/100
Grain direction
Long grain
Volume resistivity
10e9-10e11 ohm
Surface resistivity
10e9-10e12 ohm-cm
Filler
CaCO3 (Neutral)
Ash content
Below 23 wt%
Brightness
Higher than 80%
Opacity
Higher than 85%
16
2
Loading paper and documents
Handling and using special
paper
The machine is designed to work well with
most types of xerographic and bond paper.
However, some paper variables may have an
effect on print quality or handling reliability.
Always test samples of paper before
purchasing to ensure desirable performance.
Store paper in its original packaging and keep
it sealed. Keep the paper flat and away from
moisture, direct sunlight and heat.
Types of paper to avoid
2
IMPORTANT
2
Some types of paper may not perform well
or may cause damage to your machine.
DO NOT use paper:
• that is highly textured
• that is extremely smooth or shiny
• that is curled or warped
1
Some important guidelines when selecting
paper are:
„ DO NOT use inkjet paper because it may
cause a paper jam or damage your
machine.
1
„ Preprinted paper must use ink that can
withstand the temperature of the
machine’s fusing process 392 degrees
Fahrenheit (200 degrees centigrade).
• that is coated or has a chemical finish
„ If you use bond paper, paper having a
rough surface or paper that is wrinkled or
creased, the paper may exhibit degraded
performance.
1
0.08 in. (2 mm) or greater curl may
cause jams to occur.
• that is damaged, creased or folded
• that exceeds the recommended weight
specification in this guide
• with tabs and staples
• with letterheads using low temperature
dyes or thermography
• that is multipart or carbonless
• that is designed for inkjet printing
If you use any of the types of paper listed
above, they may damage your machine.
This damage is not covered under any
Brother warranty or service agreement.
17
2
Chapter 2
Envelopes
2
Most envelopes will be suitable for your
machine. However, some envelopes may
have feed and print-quality problems
because of the way they have been made. A
suitable envelope should have edges with
straight, well-creased folds and the leading
edge should not be thicker than two sheets of
paper. The envelope should lie flat and not be
of baggy or flimsy construction. You should
buy quality envelopes from a supplier who
understands that you will be using the
envelopes in a laser machine.
Envelopes can only be fed from the Manual
feed slot. We recommend that you print a test
envelope to make sure the print results are
what you want before you print or purchase a
large quantity of envelopes.
Check the following:
Types of envelopes to avoid
IMPORTANT
DO NOT use envelopes:
• that are damaged, curled, wrinkled or
an unusual shape
• that are extremely shiny or textured
• with clasps, staples, snaps or tie
strings
• with self-adhesive closures
• that are of a baggy construction
• that are not sharply creased
• that are embossed (have raised writing
on them)
• that were previously printed by a
laser/LED machine
• that are pre-printed on the inside
„ Envelopes should have a lengthwise
sealing flap.
„ The sealing flaps should be folded crisply
and correctly (irregularly cut or folded
envelopes may cause paper jams).
„ Envelopes should consist of two layers of
paper in the area circled in the figure
below.
• that cannot be arranged neatly when
stacked
• that are made of paper that weighs
more than the paper weight
specifications for the machine
• with edges that are not straight or
consistently square
• with windows, holes, cut-outs or
perforations
• with glue on surface as shown in figure
below
1
1
1
Feeding direction
„ Envelope joints that are sealed by the
manufacturer should be secure.
„ We recommend that you do not print
within 0.6 in. (15 mm) of the edges of
envelopes.
18
• with double flaps as shown in figure
below
2
Loading paper and documents
• with sealing flaps that have not been
folded at purchase
• with sealing flaps as shown in figure
below
• with each side folded as shown in
figure below
If you use any of the types of envelopes
listed above, they may damage your
machine. This damage may not be
covered under any Brother warranty or
service agreement.
Occasionally you may experience paper
feed problems caused by the thickness,
size and flap shape of the envelopes you
are using.
Labels
2
The machine will print on most types of labels
designed for use with a laser machine. Labels
should have an adhesive that is acrylic-based
since this material is more stable at the high
temperatures in the fuser unit. Adhesives
should not come in contact with any part of
the machine, because the label stock may
stick to the drum unit or rollers and cause
jams and print quality problems. No adhesive
should be exposed between the labels.
Labels should be arranged so that they cover
the entire length and width of the sheet. Using
labels with spaces may result in labels
peeling off and causing serious jams or print
problems.
2
All labels used in this machine must be able
to withstand a temperature of 392 degrees
Fahrenheit (200 degrees centigrade) for a
period of 0.1 seconds.
Label sheets should not exceed the paper
weight specifications described in this User’s
Guide. Labels exceeding this specification
may not feed or print properly and may cause
damage to your machine.
Labels must be fed from the manual feed slot
only.
Types of labels to avoid
2
Do not use labels that are damaged, curled,
wrinkled or an unusual shape.
IMPORTANT
Avoid feeding labels with the carrier sheet
exposed because your machine will be
damaged.
19
Chapter 2
Loading documents
Using the automatic
document feeder (ADF)
a
2
Unfold the ADF document output
support flap (1) and the ADF support
flap (2).
2
2
The ADF can hold up to 35 pages and feeds
each sheet individually. Use standard 20 lb
(80 g/m2) paper and always fan the pages
before putting them in the ADF.
Recommended environment
Temperature: 68 °F to 86 °F (20 to 30 °C)
Humidity: 50% - 70%
Paper: Xerox 4200 (20 lb/Letter)
1
2
b
c
Fan the pages well.
d
Adjust the paper guides (1) to fit the
width of your document.
IMPORTANT
• DO NOT leave thick documents on the
scanner glass. If you do this, the ADF may
jam.
Place your document face up, top edge
first in the ADF until the LCD display
message changes and you feel it touch
the feed rollers.
• DO NOT use paper that is curled,
wrinkled, folded, ripped, stapled, paperclipped, pasted or taped.
• DO NOT use cardboard, newspaper or
fabric.
• To avoid damaging your machine while
using the ADF, DO NOT pull on the
document while it is feeding.
Note
To scan documents that are not suitable
for the ADF, see Using the scanner glass
on page 21.
„ Make sure documents with correction fluid
or written with ink are completely dry.
20
1
Loading paper and documents
Using the scanner glass
You can use the scanner glass to copy or
scan pages of a book one page at a time.
Documents can be up to 8.5 in. wide and
11.7 in. long (215.9 mm wide and 297 mm
long).
2
c
Close the document cover.
IMPORTANT
If the document is a book or is thick do not
slam the cover or press on it.
Note
To use the scanner glass, the ADF must
be empty.
a
b
Lift the document cover.
Using the document guidelines on the
left and top, place the document face
down in the upper left corner of the
scanner glass.
21
2
3
General Setup
Paper settings
Paper Type
3
3
Set up the machine for the type of paper you
are using. This will give you the best print
quality.
a
c
Press Menu, 1, 1, 1.
When you change the size of paper in the
tray, you will also need to change the setting
for paper size at the same time so your
machine can fit the document.
a
Press Menu, 1, 1, 2.
Paper
2.Paper Size
b
Press a or b to choose A4, Letter,
Legal, Executive, A5, A5 L, A6, B5,
B6 or Folio.
Press OK.
c
Press Stop/Exit.
22
Press Menu, 1, 2.
General Setup
2.Beeper
Press Stop/Exit.
You can use ten sizes of paper for printing
copies: A4, Letter, Legal, Executive, A5,
A5 L, A6, B5, B6 and Folio.
Beeper volume
a
Press a or b to choose Thin, Plain,
Thick, Thicker or
Recycled Paper.
Press OK.
Paper Size
Volume settings
When the beeper is on, the machine will beep
when you press a key or make a mistake. You
can choose a range of volume levels, from
High to Off.
Paper
1.Paper Type
b
3
3
b
Press a or b to choose Off, Low, Med or
High.
Press OK.
c
Press Stop/Exit.
3
3
General Setup
Ecology features
Toner Save
3
3
LCD Contrast
You can change the contrast to make the
LCD look lighter or darker.
You can save toner using this feature. When
you set Toner Save to On, print appears
lighter. The default setting is Off.
a
a
b
Press a to make the LCD darker. Or,
press b to make the LCD lighter.
Press OK.
c
Press Stop/Exit.
Ecology
1.Toner Save
Press a or b to choose On or Off.
Press OK.
c
Press Stop/Exit.
Press Menu, 1, 4.
General Setup
4.LCD Contrast
Press Menu, 1, 3, 1.
b
3
3
Note
We do not recommend Toner Save for
printing Photo or Gray Scale images.
Sleep Time
3
The Sleep Time setting can reduce power
consumption by turning off the fuser while the
machine is idle.
You can choose how long the machine must
be idle before it goes into sleep mode. When
the machine receives computer data or
makes a copy, the timer will be reset. The
default setting is 005 minutes.
While the machine is in sleep mode the LCD
will display Sleep. When printing or copying
in sleep mode, there will be a short delay
while the fuser warms up.
a
Press Menu, 1, 3, 2.
Ecology
2.Sleep Time
b
Enter the length of time the machine is
idle before entering sleep mode.
Press OK.
c
Press Stop/Exit.
23
Chapter 3
24
Section II
Copy
Making copies
II
26
4
Making copies
How to copy
Copy mode
4
4
4
Making multiple copies
a
b
Load your document in the ADF.
c
Press Black Start or Color Start.
4
Use the numeric keys to enter the
number of copies (up to 99).
Note
1
Stack/Sort
2
Copy ratio and Copy layout
3
Contrast
4
Quality
5
Number of copies
Making a single copy
a
Load your document in the ADF or on
the scanner glass.
b
Press Black Start or Color Start.
26
• To sort your copies, see Sorting copies
using the ADF on page 29.
4
• If the LCD shows "Please Wait" and the
machine stops copying while you are
making multiple copies, please wait for 30
to 40 seconds until the machine finishes
the color registrations and cleaning
process of the belt unit.
Stop copying
To stop copying, press Stop/Exit.
4
Making copies
Copy options
(temporary settings)
To enlarge or reduce the next copy follow the
instructions below:
4
When you want to quickly change the copy
settings temporarily for the next copy, use the
temporary Copy keys. You can use different
combinations.
a
b
Load your document.
c
d
Press Enlarge/Reduce.
Press OK.
„ Press a or b to choose
Custom(25-400%).
4
Press OK.
You can choose the following enlargement or
reduction ratios:
Press
Use the numeric keys to enter an
enlargement or reduction ratio from
25% to 400%. (For example, press
5 3 to enter 53%.)
100%*
97% LTRiA4
Press OK.
94% A4iLTR
91% Full Page
85% LTRiEXE
83% LGLiA4
78% LGLiLTR
70% A4iA5
Do one of the following:
„ Press a or b to choose the
enlargement or reduction ratio you
want.
The machine returns to its default settings
one minute after copying.
Enlarging or reducing the
image copied
Use the numeric keys to enter the
number of copies (up to 99).
e
Press Black Start or Color Start.
Note
Page Layout Options 2 in 1(P), 2 in 1(L),
4 in 1(P) or 4 in 1(L) are not available with
Enlarge/Reduce.
50%
Custom(25-400%)
200%
141% A5iA4
104% EXEiLTR
* The factory setting is shown in Bold with an
asterisk.
Custom(25-400%) allows you to enter a
ratio from 25% to 400%.
27
4
Chapter 4
Using the Options key
4
Use the Options key to quickly set the following copy settings temporarily for the next copy.
Press
Menu selections
Options
Press a or b, then press OK
Press a or b, then press OK
Stack/Sort
Stack*
(appears when the document
is in the ADF)
Sort
Brightness
b -onnnn+ a
Page
29
30
b -nonnn+ a
b -nnonn+ a*
b -nnnon+ a
b -nnnno+ a
Contrast
b -onnnn+ a
29
b -nonnn+ a
b -nnonn+ a*
b -nnnon+ a
b -nnnno+ a
Page Layout
Off(1 in 1)*
2 in 1 (P)
2 in 1 (L)
4 in 1 (P)
4 in 1 (L)
The factory settings are shown in Bold with an asterisk.
28
30
Making copies
Improving copy quality
4
You can choose from a range of quality
settings. The default setting is Auto.
„ Auto
Sorting copies using the ADF
You can sort multiple copies. Pages will be
stacked in the order 1 2 3, 1 2 3, 1 2 3, and so
on.
a
b
Load your document in the ADF.
c
Press Options. Press a or b to choose
Stack/Sort.
Press OK.
d
To temporarily change the quality setting,
follow the steps below:
Press a or b to choose Stack or Sort.
Press OK.
e
Press Black Start or Color Start.
a
b
Adjusting Contrast, Color and
Brightness
Auto is the recommended mode for
ordinary printouts. Suitable for documents
that contain both text and photographs.
„ Photo
Suitable for copying photographs.
„ Text
Suitable for documents containing only
text.
c
d
e
Load your document.
Use the numeric keys to enter the
number of copies (up to 99).
Press Quality.
Press a or b to choose Auto, Photo or
Text.
Press OK.
Press Black Start or Color Start.
To change the default setting, follow the
steps below:
a
Press Menu, 2, 1.
Copy
1.Quality
b
Press a or b to choose the copy quality.
Press OK.
c
Press Stop/Exit.
4
Use the numeric keys to enter the
number of copies (up to 99).
Contrast
4
4
4
Adjust the contrast to help an image look
sharper and more vivid.
To temporarily change the contrast setting,
follow the steps below:
a
b
Load your document.
c
Press Options.
Press a or b to choose Contrast.
Press OK.
d
Press a or b to increase or decrease the
contrast.
Press OK.
e
Press Black Start or Color Start.
Use the numeric keys to enter the
number of copies (up to 99).
29
Chapter 4
Color saturation
To change the default setting follow the steps
below:
a
You can change the default setting for color
saturation.
Press Menu, 2, 3.
To change the default setting follow the steps
below:
Copy
3.Contrast
b
c
Press a or b to increase or decrease the
contrast.
Press OK.
a
Press Stop/Exit.
b
Press a or b to choose 1.Red,
2.Green, or 3.Blue.
Press OK.
c
Press a or b to increase or decrease the
color saturation.
Press OK.
d
Return to step b to choose the next
color. Or press Stop/Exit.
Brightness
Adjust the copy brightness to make copies
darker or lighter.
To temporarily change the copy brightness
setting, follow the steps below:
a
b
Load your document.
c
Press Options.
Press a or b to choose Brightness.
Press OK.
d
Press a to make a lighter copy or press
b to make a darker copy.
Press OK.
e
Press Black Start or Color Start.
Use the numeric keys to enter the
number of copies (up to 99).
To change the default setting follow the steps
below:
a
Press Menu, 2, 2.
Copy
2.Brightness
b
c
30
Press a to make a lighter copy or press
b to make a darker copy.
Press OK.
Press Stop/Exit.
4
Press Menu, 2, 4.
Copy
4.Color Adjust
4
Making N in 1 copies
(page layout)
You can reduce the amount of paper used
when copying by using the N in 1 copy
feature. This allows you to copy two or four
pages onto one page, which lets you save
paper.
IMPORTANT
• Please make sure the paper size is set to
Letter, A4, Legal or Folio.
• (P) means Portrait and (L) means
Landscape.
• You cannot use the Enlarge/Reduce
setting with the N in 1 feature.
a
b
Load your document.
c
Press Options. Press a or b to choose
Page Layout. Press OK.
Use the numeric keys to enter the
number of copies (up to 99).
4
Making copies
d
e
f
Press a or b to choose 2 in 1 (P),
2 in 1 (L), 4 in 1 (P),
4 in 1 (L) or Off(1 in 1).
Press OK.
If you are copying from the ADF:
4
Insert your document face up in the direction
shown below:
„ 2 in 1 (P)
Press Black Start or Color Start to
scan the page.
If you placed the document in the ADF,
the machine scans the pages and starts
printing.
If you are using the scanner glass, go
to step f.
„ 2 in 1 (L)
After the machine scans the page, press
1 to scan the next page.
„ 4 in 1 (P)
4
Next Page?
1.Yes 2.No
g
Place the next page on the scanner
glass.
Press OK.
Repeat steps f and g for each page of
the layout.
h
After all the pages have been scanned,
press 2 in step f to finish.
„ 4 in 1 (L)
If you are copying from the scanner
glass:
4
Insert your document face down in the
direction shown below:
„ 2 in 1 (P)
„ 2 in 1 (L)
„ 4 in 1 (P)
„ 4 in 1 (L)
31
Chapter 4
Out of memory
message
If the memory becomes full while you are
making copies, the LCD message will guide
you through the next step.
If you get an Out of Memory message
while scanning a subsequent page, you will
have the option to press Black Start or
Color Start to copy the pages scanned so
far, or to press Stop/Exit to cancel the
operation.
To gain extra memory:
„ Add optional memory. (See Memory
board on page 47.)
32
4
Section III
Software
Software and Network features
III
34
5
Software and Network features
The User’s Guide on the CD-ROM includes
the Software User’s Guide and Network
User’s Guide for features available when
connected to a computer (for example,
printing and scanning). These guides have
easy to use links that, when clicked, will take
you directly to a particular section.
b
Click on the manual you want (SOFTWARE
USER’S GUIDE or NETWORK USER’S
GUIDE) from the Top Menu.
c
Click the heading you would like to view
from the list at the left of the window.
5
You can find information on these features:
„ Printing
„ Scanning
„ ControlCenter3 (Windows®)
„ ControlCenter2 (Macintosh)
„ Network Printing
„ Network Scanning
Note
See Accessing the Software User’s Guide
and Network User’s Guide on page 3.
How to read the HTML
User’s Guide
Macintosh
5
This is a quick reference for using the HTML
User’s Guide.
Windows®
Note
If you have not installed the software, see
Viewing documentation (Windows®)
on page 3.
a
34
From the Start menu, point to Brother,
MFC-9010CN from the programs group,
then click User’s Guides in HTML
format.
5
a
Make sure your Macintosh is turned on.
Insert the Brother CD-ROM into your
CD-ROM drive.
b
c
Double-click the Documentation icon.
d
Click on the manual you want (SOFTWARE
USER’S GUIDE or NETWORK USER’S
GUIDE) in the top menu, and then click the
heading you would like to read from the list
at the left of the window.
Double-click your language folder, and
then double-click top.html.
5
Section IV
Appendixes
Safety and legal
Options
Troubleshooting and routine maintenance
Menu and features
Specifications
Glossary
IV
36
46
49
112
120
131
A
Safety and legal
Choosing a location
Put your machine on a flat, level, stable surface that is free of vibration and shocks, such as a
desk. Put the machine near a standard grounded AC power outlet. Choose a location where the
temperature remains between 50 °F and 90.5 °F (10 °C and 32.5 °C) and the humidity is between
20% to 80% (without condensation).
WARNING
DO NOT expose the machine to direct sunlight, excessive heat, open flames, salty or corrosive
gasses, moisture or dust.
DO NOT place the machine near heaters, air conditioners, refrigerators, water, chemicals or
devices that contain magnets or generate magnetic fields.
CAUTION
Avoid placing your machine in a high-traffic area.
DO NOT connect your machine to an AC power outlet controlled by wall switches or automatic
timers.
DO NOT connect your machine to an AC power outlet on the same circuit as large appliances
or other equipment that might disrupt the power supply.
Disruption of power can delete information from the machine’s memory.
DO NOT put objects on top of the machine.
36
A
A
Safety and legal
To use the machine safely
A
Please keep these instructions for later reference and read them before attempting any
maintenance. If you do not follow these safety instructions, there is a possibility of a fire, electrical
shock, burn or suffocation.
WARNING
There are high voltage electrodes inside the machine. Before you clean the inside of the
machine, make sure you have unplugged the power cord from the AC power outlet. Doing this
will prevent an electrical shock.
A
DO NOT handle the plug with wet hands. Doing this might cause an electrical shock.
Always make sure the plug is fully inserted.
This product must be installed near an AC power outlet that is easily accessible. In case of an
emergency, you must unplug the power cord from the AC power outlet to shut off the power
completely.
Lightning and power surges can damage this product! We recommend that you use a quality
surge protection device on the AC power line, or unplug the cords during a lightning storm.
Plastic bags are used in the packing of your machine and drum units. To avoid the danger of
suffocation, keep these bags away from babies and children.
37
DO NOT use flammable substances, any type of spray, or an organic solvent/liquid that contains
alcohol or ammonia to clean the inside or outside of the machine. See Routine maintenance
on page 72 for how to clean the machine.
DO NOT use a vacuum cleaner to clean up scattered toner. Doing this might cause the toner
dust to ignite inside the vacuum cleaner, potentially starting a fire. Please carefully clean the
toner dust with a dry, lint-free soft cloth and dispose of it according to local regulations.
This machine is heavy and weighs approximately 50 lb (22.7 kg). To prevent injuries when
moving or lifting this machine, make sure to use at least two people. Be careful not to pinch your
fingers when you set the machine back down.
38
Safety and legal
CAUTION
After you have just used the machine, some internal parts of the machine will be extremely hot.
To prevent injury, when you open the top or back cover (back output tray) of the machine, DO
NOT touch the shaded parts shown in the illustration.
A
To prevent injuries, be careful not to put your hands on the edge of the machine under the
document cover, the scanner, or the top cover as shown in the illustrations.
To prevent injuries, be careful not to put your fingers in the areas shown in the illustrations.
39
IMPORTANT
The fuser unit is marked with a Caution label. Please DO NOT remove or damage the label.
Important safety instructions
1 Read all of these instructions.
2 Save them for later reference.
3 Follow all warnings and instructions marked on the product.
4 Unplug this product from the wall outlet before cleaning inside of the machine. DO NOT use
liquid or aerosol cleaners. Use a dry, lint-free cloth for cleaning.
5 DO NOT place this product on an unstable cart, stand, or table. The product may fall, causing
serious damage to the product.
6 Slots and openings in the cabinet at the back or bottom are provided for ventilation. To ensure
reliable operation of the product and to protect it from overheating, these openings must not
be blocked or covered. The openings should never be blocked by placing the product on a bed,
sofa, rug, or other similar surface. This product should never be placed near or over a radiator
or heater. This product should never be placed in a built-in installation unless adequate
ventilation is provided.
7 This product should be connected to an AC power source within the range indicated on the
rating label. DO NOT connect it to a DC power source or inverter. If you are not sure, contact
a qualified electrician.
8 This product is equipped with a 3-wire grounded plug. This plug will only fit into a grounded
power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, call
your electrician to replace your obsolete outlet. DO NOT defeat the purpose of the grounded
plug.
9 Use only the power cord supplied with this machine.
10 DO NOT allow anything to rest on the power cord. DO NOT place this product where people
can walk on the cord.
11 If an extension cord is used with this product, make sure that the total ampere ratings on the
products plugged into the extension cord DO NOT exceed the extension cord ampere rating.
Also, make sure that the total of all products plugged into the AC power outlet does not exceed
15 amperes (US only).
40
A
Safety and legal
12 Use the product in a well-ventilated area.
13 The power cord, including extensions, should be no longer than 16.5 feet (5 meters).
DO NOT share the same power circuit with other high powered appliances, such as an air
conditioner, copier, shredder, and so on. If you cannot avoid using the machine with these
appliances, we recommend that you use a voltage transformer or a high-frequency noise filter.
Use a voltage regulator if the power source is not stable.
14 DO NOT place anything in front of the machine that will block printed pages. DO NOT place
anything in the path of printed pages.
15 Wait until pages have exited the machine before picking them up.
16 Never push objects of any kind into this product through cabinet slots, since they may touch
dangerous voltage points or short out parts resulting in the risk of fire or electric shock. Never
spill liquid of any kind on the product. DO NOT attempt to service this product yourself because
opening or removing covers may expose you to dangerous voltage points and other risks and
may void your warranty. Refer all servicing to a Brother Authorized Service Center. For the
location of your nearest Brother Authorized Service Center, please call:
In USA: 1-877-BROTHER (1-877-276-8437)
In Canada: 1-877-BROTHER
17 Unplug this product from the AC power outlet and refer all servicing to Brother Authorized
Service Personnel under the following conditions:
„ When the power cord is damaged or frayed.
„ If liquid has been spilled into the product.
„ If the product has been exposed to rain or water.
„ If the product does not operate normally when the operating instructions are followed.
Adjust only those controls that are covered by the operating instructions. Improper
adjustment of other controls may result in damage and will often require extensive work by
a qualified technician to restore the product to normal operation.
„ If the product has been dropped or the cabinet has been damaged.
„ If the product exhibits a distinct change in performance, indicating a need for service.
18 To protect your product against power surges, we recommend the use of a power protection
device (Surge Protector).
19 To reduce the risk of fire, electric shock and injury to people, note the following:
„ DO NOT use this product near appliances that use water, a swimming pool or in a wet
basement.
„ DO NOT use the machine during an electrical storm (there is the remote possibility of an
electrical shock).
„ DO NOT use this product in the vicinity of a gas leak.
41
A
Federal Communications Commission (FCC) Declaration of
Conformity (USA only)
Responsible Party:
A
Brother International Corporation
100 Somerset Corporate Boulevard
Bridgewater, NJ 08807-0911 USA
TEL: (908) 704-1700
declares, that the products
Product Name: MFC-9010CN
comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
„ Reorient or relocate the receiving antenna.
„ Increase the separation between the equipment and receiver.
„ Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
„ Call the dealer or an experienced radio/TV technician for help.
IMPORTANT
• Changes or modifications not expressly approved by Brother Industries, Ltd. could void the
user’s authority to operate the equipment.
• Brother cannot accept any financial or other responsibilities that may be the result of your use
of this information, including direct, special or consequential damages. There are no
warranties extended or granted by this document.
Industry Canada Compliance Statement (Canada only)
This Class B digital apparatus complies with Canadian ICES–003.
Cet appareil numérique de la classe B est conforme à la norme NMB–003 du Canada.
42
A
Safety and legal
Disconnect device
A
This product must be installed near an AC power outlet that is easily accessible. In case of
emergencies, you must disconnect the power cord from the AC power outlet to shut off power
completely.
LAN connection
A
CAUTION
DO NOT connect this product to a LAN connection that is subject to over-voltages.
International ENERGY STAR® Qualification Statement
A
A
®
The purpose of the International ENERGY STAR Program is to promote the development and
popularization of energy-efficient office equipment.
As an ENERGY STAR® Partner, Brother Industries, Ltd. has determined that this product meets
the ENERGY STAR® specifications for energy efficiency.
43
Libtiff Copyright and License
Use and Copyright
Copyright© 1988-1997 Sam Leffler
Copyright© 1991-1997 Silicon Graphics, Inc.
Permission to use, copy, modify, distribute, and sell this software and its documentation for any
purpose is hereby granted without fee, provided that (i) the above copyright notices and this
permission notice appear in all copies of the software and related documentation, and (ii) the
names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating
to the software without the specific, prior written permission of Sam Leffler and Silicon Graphics.
THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND,
EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY
DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS,
WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY
OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE
OF THIS SOFTWARE.
44
A
Safety and legal
Trademarks
A
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International Corporation.
Adobe, Flash, Illustrator, PageMaker, Photoshop, PostScript and PostScript 3 are either
registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or
other countries.
Microsoft, Windows, Windows Server and Internet Explorer are registered trademarks of Microsoft
Corporation in the United States and/or other countries.
Windows Vista is either a registered trademark or a trademark of Microsoft Corporation in the
United States and other countries.
Apple, Macintosh, Safari and TrueType are trademarks of Apple Inc., registered in the United
States and other countries.
A
Intel, and Pentium are trademarks of Intel Corporation in the U.S. and other countries.
AMD is a trademark of Advanced Micro Devices, Inc.
PowerPC is a registered trademark of IBM in the United States and/or other countries.
Epson is a registered trademark and FX-80 and FX-850 are trademarks of Seiko Epson
Corporation.
IBM and Proprinter are either registered trademarks or trademarks of International Business
Machines Corporation in the United States and/or other countries.
Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of
Nuance Communications, Inc. or its affiliates in the United States and/or other countries.
All other trademarks are the property of their respective owners.
45
B
Options
Options
This machine has the following optional accessory. You can increase the capabilities of the
machine with this item.
SO-DIMM memory
46
B
B
Options
Memory board
MFC-9010CN has 64 MB of standard
memory and one slot for optional memory
expansion. You can expand the memory up
to 576 MB by installing dual in-line memory
modules (SO-DIMMs). When you add the
optional memory, it increases the
performance for both copier and printer
operations.
In general, the machine uses
industry-standard SO-DIMM with the
following specifications:
Type: 144 pin and 64 bit output
B
Installing extra memory
a
b
B
Turn off the machine’s power switch.
Disconnect the interface cable from the
machine, and then unplug the power
cord from the AC power outlet.
Note
Be sure to turn off the machine’s power
switch before you install or remove the
SO-DIMM.
c
CAS latency: 2
Remove the plastic (1) and then
metal (2) SO-DIMM covers.
2
Clock frequency: 100 MHz or more
Capacity: 64, 128, 256 or 512 MB
B
Height: 1.25 in. (31.75 mm)
1
Dram Type: SDRAM 2 Bank
The following web sites sell memory
modules:
http://www.crucial.com/
http://www.kingston.com/
http://goldenram.com/
http://www.buffalo-technology.com/
Note
• There might be some SO-DIMMs that will
not work with the machine.
d
Unpack the SO-DIMM and hold it by its
edges.
IMPORTANT
To prevent damage to the machine from
static electricity, DO NOT touch the
memory chips or the board surface.
• For more information, call Brother
Customer Service.
47
e
Hold the SO-DIMM by the edges and
align the notches in the SO-DIMM with
the protrusions in the slot. Insert the
SO-DIMM diagonally (1), then tilt it
toward the interface board until it clicks
into place (2).
1
f
2
Put the metal (2) and then the plastic (1)
SO-DIMM covers back on.
2
1
g
Plug the machine’s power cord back into
the AC power outlet first, and then
connect the interface cable.
h
Turn on the machine’s power switch.
Note
To make sure that you have installed the
SO-DIMM properly, you can print the user
settings page that shows the current
memory size. (See User Settings List
on page 105.)
48
C
Troubleshooting and routine
maintenance
C
Troubleshooting
C
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
If you are having difficulty with your machine
C
If you think there is a problem, check the chart below and follow the troubleshooting tips. You can
solve most problems by yourself.
If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips.
Visit us at http://solutions.brother.com/.
Copy difficulties
C
Difficulties
Suggestions
Vertical black line appears in
copies.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip, or the corona wire is dirty. (See Cleaning the scanner on page 73 and
Cleaning the corona wires on page 75.)
Copies are blank.
Make sure you are loading the document properly. (See Using the automatic
document feeder (ADF) on page 20 or Using the scanner glass on page 21.)
Printing difficulties
Difficulties
No printout.
Suggestions
„ Check that the machine is plugged in and the power switch is turned on.
„ Check that the toner cartridge and drum unit are installed properly. (See
Replacing the drum units on page 93.)
„ Check the interface cable connection on both the machine and your computer.
(See the Quick Setup Guide.)
„ Check that the correct printer driver has been installed and chosen.
„ Check to see if the LCD is showing an error message. (See Error and
maintenance messages on page 61.)
„ Check that the machine is online: (Windows Vista®) Click the Start button,
Control Panel, Hardware and Sound, and then Printers. Right-click
Brother MFC-9010CN Printer. Make sure that Use Printer Offline is
unchecked. (Windows® XP and Windows Server® 2003) Click the Start
button and choose Printers and Faxes. Right-click Brother MFC-9010CN
Printer. Make sure that Use Printer Offline is unchecked. (Windows® 2000)
Click the Start button and choose Settings and then Printers. Right-click
Brother MFC-9010CN Printer. Make sure that Use Printer Offline is
unchecked.
49
Printing difficulties (continued)
Difficulties
The machine prints unexpectedly
or it prints garbage.
Suggestions
„ Pull out the paper tray and wait until the machine stops printing. Then turn off
the machine’s power switch and disconnect from the power for several
minutes.
„ Check the settings in your application to make sure it is set up to work with
your machine.
The machine prints the first couple
of pages correctly, then some
pages have text missing.
„ Check the settings in your application to make sure that it is set up to work with
your machine.
The headers or footers appear
when the document displays on the
screen but they do not show up
when it is printed.
There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this. (See Unprintable area
on page 14.)
The machine is not printing or has
stopped printing.
Press Job Cancel.
„ Your computer is not recognizing the machine’s input buffer’s full signal. Make
sure that you connected the interface cable correctly. (See the Quick Setup
Guide.)
As the machine cancels the job and clears it from the memory it may produce an
incomplete printout.
Scanning difficulties
Difficulties
Suggestions
TWAIN errors appear while
scanning.
Make sure that the Brother TWAIN driver is chosen as the primary source. In
PaperPort™ 11SE, click File, Scan or Get Photo and choose the Brother TWAIN
driver.
OCR does not work.
Try increasing the scanning resolution.
Network scanning does not work.
See Network difficulties on page 52.
Software difficulties
Difficulties
Suggestions
Cannot install software or print.
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Cannot perform ‘2 in 1’ or ‘4 in 1’
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
The machine does not print from
Try to reduce the print resolution. (See Advanced tab in the Software User’s Guide
on the CD-ROM.)
Adobe® Illustrator®.
50
Troubleshooting and routine maintenance
Paper handling difficulties
Difficulties
Suggestions
The machine does not load paper.
„ If there is no paper, load a new stack of paper into the paper tray.
The LCD shows No Paper or a
Paper Jam message.
„ If there is paper in the paper tray, make sure it is straight. If the paper is curled,
you should straighten it. Sometimes it is helpful to remove the paper, turn the
stack over and put it back into the paper tray.
„ Reduce the amount of paper in the paper tray, and then try again.
„ Make sure that manual feed mode is not chosen in the printer driver.
„ Clean the paper pick-up roller. See Cleaning the paper pick-up rollers
on page 81.
„ If the LCD shows the Paper Jam message and you still have a problem, see
Paper jams on page 67.
The machine does not feed paper
from the manual feed slot.
„ Make sure that Manual is chosen in the printer driver.
„ Make sure the paper or print media is loaded properly in the manual feed slot.
See Loading paper in the manual feed slot on page 11.
How do I print on envelopes?
You can load envelopes from the manual feed slot. Your application must be set
up to print the envelope size you are using. This is usually done in the Page Setup
or Document Setup menu of your application. (See your application’s manual for
more information.)
What paper can I use?
You can use thin paper, plain paper, thick paper, bond paper, recycled paper,
envelopes and labels that are made for laser machines. (For details, see
Acceptable paper and other print media on page 15.)
There is a paper jam.
Clear the jammed paper. (See Paper jams on page 67.)
C
Print quality difficulties
Difficulties
Printed pages are curled.
Suggestions
„ Low quality thin or thick paper or not printing on the recommended side of the
paper could cause this problem. Try turning over the stack of paper in the
paper tray.
„ Make sure that you choose the Paper Type that suits the print media type you
are using. (See Acceptable paper and other print media on page 15.)
Printed pages are smeared.
Printouts are too light.
The Paper Type setting may be incorrect for the type of print media you are using,
or the print media may be too thick or have a rough surface. (See Acceptable
paper and other print media on page 15 and Basic tab in the Software User’s
Guide on the CD-ROM.)
„ If this problem occurs when making copies, turn Toner Save mode to Off in
the machine menu settings. (See Toner Save on page 23.)
„ Set Toner Save mode to Off in the Advanced tab in the printer driver. (See
Advanced tab in the Software User’s Guide on the CD-ROM.)
„ In the Basic tab of the printer driver, click the Settings button and check the
Enhance Black Printing check box.
51
Network difficulties
Difficulties
Suggestions
Cannot print over a wired Network.
If you are having Network problems see the Network User’s Guide on the
CD-ROM for more information.
Make sure your machine is powered on and is on-line and in the Ready mode.
Print the Network Configuration list to see your current Network settings. (See
Network Configuration List on page 106.) Reconnect the LAN cable to the hub to
verify that the cable and network connections are good. If possible, try
connecting the machine to a different port on your hub using a different cable. If
the connections are good, the lower LED of the back panel of the machine will be
green.
The network scanning feature
does not work.
The network printing feature does
not work.
(Windows®) The firewall setting on your PC may be rejecting the necessary
network connection. Follow the instructions below to configure Windows®
Firewall. If you are using other personal firewall software, see the User’s Guide
for your software or contact the software manufacturer.
(Windows® XP SP2)
a
Click the Start button, Control Panel, Network and Internet
Connections and then Windows Firewall. Make sure that Windows
Firewall on the General tab is set to On.
b
c
d
Click the Advanced tab and Settings...
Click the Add button.
To add port 54925 for network scanning, enter the information below:
1. In Description of service: Enter any description, for example “Brother
Scanner”.
2. In Name or IP address (for example 192.168.0.12) of the computer
hosting this service on your network: Enter “Localhost”.
3. In External Port number for this service: Enter “54925”.
4. In Internal Port number for this service: Enter “54925”.
5. Make sure UDP is chosen.
6. Click OK.
e
f
If you still have trouble with your network connection, click the Add button.
To add port 137 for network scanning and network printing, enter the
information below:
1. In Description of service: Enter any description, for example “Brother
network scanning”.
2. In Name or IP address (for example 192.168.0.12) of the computer
hosting this service on your network: Enter “Localhost”.
3. In External Port number for this service: Enter “137”.
4. In Internal Port number for this service: Enter “137”.
5. Make sure UDP is chosen.
6. Click OK.
g
Make sure that the new setting is added and is checked, and then click
OK.
52
Troubleshooting and routine maintenance
Network difficulties (continued)
Difficulties
Suggestions
The network scanning feature
does not work.
(Windows Vista®)
The network printing feature does
not work.
(continued)
a
Click the Start button, Control Panel, Network and Internet, Windows
Firewall and click Change settings.
b
When the User Account Control screen appears, do the following.
„ Users who have administrator rights: Click Continue.
„ For users who do not have administrator rights: Enter the
administrator password and click OK.
c
d
e
f
Make sure that Windows Firewall on the General tab is set to On.
Click the Exceptions tab.
Click the Add port... button.
To add port 54925 for network scanning, enter the information below:
1. In Name: Enter any description. (for example “Brother Scanner”)
2. In Port number: Enter “54925”.
3. Make sure UDP is chosen. Then click OK.
g
C
Make sure that the new setting is added and is checked, and then click
OK.
h
If you still have trouble with your network connection such as network
scanning or printing, check File and Printer Sharing box in the
Exceptions tab and then click OK.
Your computer cannot find your
machine.
(Windows®) The firewall setting on your PC may be rejecting the necessary
network connection. (For details, see the instructions above.)
(Macintosh) Re-select your machine in the Device Selector application located
in Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from
the Model pop-up menu of ControlCenter2.
Other
Difficulties
Suggestions
The machine will not turn on.
Adverse conditions on the power connection (such as lightning or a power surge)
may have triggered the machine’s internal safety mechanisms. Turn the machine
off and unplug the power cord. Wait for ten minutes, then plug in the power cord
and turn the machine on.
If the problem is not solved, turn off the machine. Plug the power cord into a
different known working outlet and turn on the machine.
53
Improving the print quality
If you have a print quality problem, print a test page first (Menu, 3, 2, 3). If the printout looks good,
the problem is probably not the machine. Check the interface cable connections or try printing a
different document. If the printout or test page printed from the machine has a quality problem,
check the following steps first. And then, if you still have a print quality problem, check the chart
below and follow the recommendation.
a
Check that you use the paper that meets our specifications. (See Acceptable paper and other
print media on page 15.)
Note
To get the best print quality, we suggest using the recommended paper. (See Recommended
paper and print media on page 15.)
b
Check that the drum units and toner cartridges are installed properly.
Examples of poor print
quality
White lines, bands or ribbing
across the page
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Colors are light or unclear on
the whole page
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Recommendation
„ Put in a new drum unit. (See Replacing the drum units on page 93.)
To identify the color of the drum unit, visit us at
http://solutions.brother.com/ to view our FAQs and troubleshooting
tips.
„ Make sure Toner Save mode is off in the control panel of the machine
or the printer driver.
„ Make sure that you choose the proper media type in the printer driver
or in the machine's Paper Type menu setting. (See Acceptable paper
and other print media on page 15 and Basic tab in the Software
User's Guide on the CD-ROM.)
„ Shake all four toner cartridges gently.
„ Wipe the windows of all four LED heads with a dry lint free soft cloth.
(See Cleaning the LED heads on page 74.)
54
C
Troubleshooting and routine maintenance
Examples of poor print
quality
White streaks or bands down
the page
Recommendation
„ Wipe the windows of all four LED heads with a dry lint free soft cloth.
(See Cleaning the LED heads on page 74.)
„ Clean all four drum units. (See Cleaning the drum unit on page 76.)
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
„ Identify the missing color and put in a new toner cartridge. (See
Replacing a Toner cartridge on page 86.)
To identify the color of the toner cartridge, visit us at
http://solutions.brother.com/ to view our FAQs and troubleshooting
tips.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Colored streaks or bands down
the page
„ Clean all four corona wires (one for each color) inside the drum unit
by sliding the green tab. (See Cleaning the corona wires on page 75.)
„ Make sure the corona wire cleaners are at their home positions (a).
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
„ Clean the scanner glass and scanner glass strip. (See Cleaning the
scanner on page 73.)
„ Replace the toner cartridge that matches the color of the streak or
band. (See Replacing a Toner cartridge on page 86.)
To identify the color of the toner cartridge, visit us at
http://solutions.brother.com/ to view our FAQs and troubleshooting
tips.
„ Put in a new drum unit. (See Replacing the drum units on page 93.)
To identify the color of the drum unit, visit us at
http://solutions.brother.com/ to view our FAQs and troubleshooting
tips.
Vertical streaks in a light
background
„ Wipe the windows of all four LED heads with a dry lint free soft cloth.
(See Cleaning the LED heads on page 74.)
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
55
C
Examples of poor print
quality
Colored lines across the page
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Recommendation
„ If colored lines appear at 1.2 in. (30 mm) intervals, replace the toner
cartridge that matches the color of the line. (See Replacing a Toner
cartridge on page 86.)
„ If colored lines appear at 3.7 in. (94 mm) intervals, put in a new drum
unit that matches the color of the line. (See Replacing the drum units
on page 93.)
White spots or hollow print
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
„ If the problem is not solved after printing a few pages, the drum unit
may be stained. Clean all four drum units. (See Small spots on the
printed pages in Cleaning the drum unit on page 76.)
„ Make sure that the media type settings in the printer driver and in the
machine's Paper Type menu matches the type of paper you are
using. (See Acceptable paper and other print media on page 15 and
Basic tab in the Software User's Guide on the CD-ROM.)
„ Check the machine’s environment. Conditions such as high humidity
can cause white spots or hollow print. (See Choosing a location
on page 36.)
Completely blank or some
colors are missing
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
„ Put in a new toner cartridge. (See Replacing a Toner cartridge
on page 86.)
To identify the color of the toner cartridge, visit us at
http://solutions.brother.com/ to view our FAQs and troubleshooting
tips.
„ Put in a new drum unit. (See Replacing the drum units on page 93.)
To identify the color of the drum unit, visit us at
http://solutions.brother.com/ to view our FAQs and troubleshooting
tips.
Colored spots at 94 mm
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
94 mm
(3.7 in.)
94 mm
(3.7 in.)
Colored spots at 30 mm
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
30 mm (1.2 in.)
30 mm (1.2 in.)
56
„ If the problem is not solved after printing a few pages, the drum unit
may have glue from a label stuck on the drum surface. Clean the
drum unit. (See Large spots on the printed pages on page 78.)
„ Put in a new drum unit. (See Replacing the drum units on page 93.)
To identify the color of the drum unit, visit us at
http://solutions.brother.com/ to view our FAQs and troubleshooting
tips.
„ Identify the color causing the problem and put in a new toner
cartridge. (See Replacing a Toner cartridge on page 86.)
To identify the color of the toner cartridge, visit us at
http://solutions.brother.com/ to view our FAQs and troubleshooting
tips.
Troubleshooting and routine maintenance
Examples of poor print
quality
Toner scatter or toner stain
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Recommendation
„ Check the machine’s environment. Conditions such as high humidity
and high temperatures may cause this print quality problem.
(See Choosing a location on page 36.)
„ Identify the color causing the problem and put in a new toner
cartridge. (See Replacing a Toner cartridge on page 86.)
To identify the color of the toner cartridge, visit us at
http://solutions.brother.com/ to view our FAQs and troubleshooting
tips.
„ If the problem continues, put in a new drum unit. (See Replacing the
drum units on page 93.)
To identify the color of the drum unit, visit us at
http://solutions.brother.com/ to view our FAQs and troubleshooting
tips.
The color of your printouts is
not what you expected
„ Make sure Toner Save mode is off in the control panel of the machine
or the printer driver.
„ Perform the calibration. (See Calibration on page 82.)
„ Adjust the color by using the custom setting in the driver and by using
the control panel of the machine. Colors the machine can print and
colors you see on a monitor are different. The machine may not be
able to reproduce the colors on your monitor.
„ If colors appear in the printed gray areas, make sure there is a check
in the Improve Gray Color check box of the printer driver. (See Basic
tab for Windows® printer driver, Advanced tab for Macintosh printer
driver or Printer Features for Macintosh BR-Script printer driver in the
Software User's Guide on the CD-ROM.)
„ If shaded areas look dull, remove the check from the Improve Gray
Color check box.
„ If a printed black graphic is too light, choose Enhance Black Printing
mode in the printer driver. (See Settings Dialog for Windows® printer
driver, Advanced options for Windows® BR-Script printer driver, Print
Settings for Macintosh printer driver or Printer Features for Macintosh
BR-Script printer driver in the Software User's Guide on the
CD-ROM.)
„ Identify the color causing the problem and put in a new toner
cartridge. (See Replacing a Toner cartridge on page 86.)
To identify the color of the toner cartridge, visit us at
http://solutions.brother.com/ to view our FAQs and troubleshooting
tips.
„ Identify the color causing the problem and put in a new drum unit.
(See Replacing the drum units on page 93.)
To identify the color of the drum unit, visit us at
http://solutions.brother.com/ to view our FAQs and troubleshooting
tips.
57
C
Examples of poor print
quality
Recommendation
All one color
„ Identify the color causing the problem and put in a new drum unit.
(See Replacing the drum units on page 93.)
To identify the color of the drum unit, visit us at
http://solutions.brother.com/ to view our FAQs and troubleshooting
tips.
Color misregistration
„ Make sure that the machine is on a solid level surface.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
„ Perform the auto color registration using the control panel (see Auto
Registration on page 82) or perform the manual color registration
using the control panel (see Manual Registration on page 83).
„ Identify the color causing the problem and put in a new drum unit.
(See Replacing the drum units on page 93.)
To identify the color of the drum unit, visit us at
http://solutions.brother.com/ to view our FAQs and troubleshooting
tips.
„ Put in a new belt unit. (See Replacing the belt unit on page 96.)
Uneven density appears
periodically across the page
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
„ Perform the calibration. (See Calibration on page 82.)
„ Adjust the contrast or brightness when you are in copy mode. (See
Adjusting Contrast, Color and Brightness on page 29.)
„ Identify the color that is uneven and put in a new toner cartridge for
that color. (See Replacing a Toner cartridge on page 86.)
To identify the color of the toner cartridge, visit us at
http://solutions.brother.com/ to view our FAQs and troubleshooting
tips.
„ Identify the color that is uneven and put in a new drum unit. (See
Replacing the drum units on page 93.)
To identify the color of the drum unit, visit us at
http://solutions.brother.com/ to view our FAQs and troubleshooting
tips.
Thin lines do not print
„ Make sure Toner Save mode is off in the control panel of the machine
or the printer driver.
„ Change the print resolution.
„ If you use Windows® printer driver, choose Improve pattern printing
or Improve Thin Line in Settings of Basic tab. (See Settings Dialog
in the Software User's Guide on the CD-ROM.)
58
Troubleshooting and routine maintenance
Examples of poor print
quality
Wrinkle
Recommendation
„ Change to the recommended type of paper.
„ Make sure that the back cover is closed properly.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
„ Make sure that two gray levers inside the back cover are in the up
position.
„ Make sure that the media type settings in the printer driver and in the
machine’s Paper Type menu matches the type of paper you are
using. (See Acceptable paper and other print media on page 15 and
Basic tab in the Software User's Guide on the CD-ROM.)
Offset image
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
„ Make sure that the media type settings in the printer driver and in the
machine's Paper Type menu matches the type of paper you are
using. (See Acceptable paper and other print media on page 15 and
Basic tab in the Software User's Guide on the CD-ROM.)
„ Make sure that two gray levers inside the back cover are in the up
position.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
„ Check the machine’s environment. Conditions such as dry and low
temperatures may cause this print quality problem. (See Choosing a
location on page 36.)
„ Identify the color causing the problem and put in a new drum unit.
(See Replacing the drum units on page 93.)
To identify the color of the drum unit, visit us at
http://solutions.brother.com/ to view our FAQs and troubleshooting
tips.
Poor fixing
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
„ Make sure that the media type settings in the printer driver and in the
machine's Paper Type menu matches the type of paper you are
using. (See Acceptable paper and other print media on page 15 and
Basic tab in the Software User's Guide on the CD-ROM.)
„ Make sure that two gray levers inside the back cover are in the up
position.
„ Choose Improve Toner Fixing mode in the printer driver. (See Other
Print Options (For Windows® printer driver), Advanced options (For
Windows® BR-Script printer driver), Print Settings (For Macintosh
printer driver) or Printer Features (For Macintosh BR-Script printer
driver) in the Software User's Guide on the CD-ROM.)
If this selection does not provide enough improvement, select
Thicker paper in Media Type settings.
59
C
Examples of poor print
quality
Curled or wavy
Recommendation
„ Choose Reduce Paper Curl mode in the printer driver when you do
not use our recommended paper. (See Other Print Options (For
Windows® printer driver), Advanced options (For Windows®
BR-Script printer driver), Print Settings (For Macintosh printer driver)
or Printer Features (For Macintosh BR-Script printer driver) in the
Software User's Guide on the CD-ROM.)
„ If you do not use the machine often, the paper may have been in the
paper tray too long. Turn over the stack of paper in the paper tray.
Also, fan the paper stack and then rotate the paper 180° in the paper
tray.
„ Store the paper where it will not be exposed to avoid high
temperatures and high humidity.
Uneven density or faded
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Make sure that the envelope lever is pulled down when you are printing
envelopes.
EFGHIJKLMN
ABCDEFG
Envelope creases
60
„ Fully open the top cover and then close it again.
T ro u b le s h o o tin g a n d ro u tin e m a in te n a n ce
Error and maintenance messages
C
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
shows the appropriate message. The most common error and maintenance messages are shown
below.
You can correct most errors and perform routine maintenance by yourself. If you need more help,
the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/
Error Message
Cause
Action
Belt End Soon
The belt unit is near the end of its
life.
Buy a new belt unit before you get a
Replace Belt message.
Calibrate
Calibration failed.
Press Black Start or Color Start and try it
again.
„ Turn off the machine. Wait a few
seconds, then turn it on again.
„ Identify the color causing the problem
and put in a new drum unit. (See
Replacing the drum units on page 93.)
To identify the color of the drum unit, visit
us at http://solutions.brother.com/ to view
our FAQs and troubleshooting tips.
„ Put in a new belt unit. (See Replacing the
belt unit on page 96.)
„ Put in a waste toner box. (See Replacing
the waste toner box on page 100.)
„ If the problem continues, call your dealer
or Brother Customer Service.
Cartridge Error
Put the Black (K)
Toner Cartridge back
in. 1
1
The toner cartridge
color with the problem
is shown in the
message.
The toner cartridge is not installed
properly.
Take out the drum unit and toner cartridge
assembly for the toner color that is indicated
on the LCD. Remove the toner cartridge and
then re-install it in the drum. Put the drum
unit and toner cartridge assembly back into
the machine again.
61
C
Error Message
Cause
Action
Cooling Down
The temperature of the drum unit
or toner cartridge is too hot. The
machine will pause its current
print job and go into cooling down
mode. During the cooling down
mode, you will hear the cooling
fan running while the LCD shows
Cooling Down, and
Wait for a while.
Make sure that you can hear the fan in the
machine spinning and that the exhaust outlet
is not blocked by something.
The ADF cover is not closed
completely.
Close the ADF cover of the machine, then
press Stop/Exit.
The top cover is not closed
completely.
Close the top cover of the machine.
Wait for a while
Cover is Open
Cover is Open
The fuser cover is not closed
completely or paper was jammed
in the back of the machine when
you turned on the power.
If the fan is spinning, remove any obstacles
that surround the exhaust outlet, and then
leave the machine turned on but do not use
it for several minutes.
If the fan is not spinning, disconnect the
machine from the power for several minutes,
then reconnect it.
„ Close the fuser cover of the machine.
„ Make sure paper is not jammed inside
the back of the machine, and then close
the fuser cover and press Black Start or
Color Start.
DIMM Error
The DIMM is not installed
Turn off the machine. Re-install the DIMM
correctly. Or the DIMM is broken. correctly. Wait a few seconds, and then turn
it on again. If this error message appears
again, replace the DIMM with a new one.
(See Installing extra memory on page 47.)
Document Jam
The document was not inserted
or fed properly, or the document
scanned from the ADF was too
long.
See Document jams on page 66 or Using the
automatic document feeder (ADF)
on page 20.
Drum Error
The corona wire on the drum unit
needs to be cleaned.
Clean the corona wire on the drum unit. (See
Cleaning the corona wires on page 75.)
It is time to replace the drum
units.
Replace the drum unit with a new one for the
color that is indicated on the LCD. (See
Replacing the drum units on page 93.)
The drum unit is near the end of
its life.
Buy new drum units before you get a
Replace Drums message.
Drums End Soon
Drum End Soon(X) 1 The drum unit for the color
indicated on the LCD is near the
end of its life.
Fuser Error
Replace Drum(X) 1 message.
The temperature of fuser unit
Turn the power switch off, wait a few
does not rise at a specified
seconds, and then turn it on again. Leave the
temperature within specified time. machine for 15 minutes with the power on.
The fuser unit is too hot.
62
Buy new drum unit for the color indicated on
the LCD before you get a
Troubleshooting and routine maintenance
Error Message
Cause
Action
Init Unable XX
The machine has a mechanical
problem.
Do one of the following:
„ Disconnect the machine from the power
for several minutes, then reconnect it.
„ If the problem continues, call Brother
Customer Service.
Jam Inside
The paper is jammed inside the
machine.
(See Paper jams on page 67.)
Jam Rear
The paper is jammed in the back
of the machine.
(See Paper jams on page 67.)
Jam Tray
The paper is jammed in the paper
tray of the machine.
(See Paper jams on page 67.)
No Belt Unit
The belt unit is not installed
properly.
Re-install the belt unit. (See Replacing the
belt unit on page 96.)
No Paper
The machine is out of paper or
paper is not properly loaded in the
paper tray.
Do one of the following:
„ Refill the paper in the paper tray and
press Black Start or Color Start or put
the paper in the manual feed slot.
„ Remove the paper and load it again.
Then press Black Start or Color Start.
„ If the problem is not solved, the paper
pick-up roller may be stained. Clean the
paper pickup roller. (See Cleaning the
paper pick-up rollers on page 81.)
No Toner
The toner cartridge or the drum
unit and toner cartridge assembly
is not installed properly.
Re-install the toner cartridge or the drum unit
that is indicated on the LCD.
No Waste Toner
The waste toner box is not
installed properly.
Re-install the waste toner box. (See
Replacing the waste toner box on page 100.)
Out of Memory
The machine’s memory is full.
Copy operation in progress
Do one of the following:
„ Press Black Start or Color Start to copy
the scanned pages.
„ Press Stop/Exit and wait until the other
operations in progress finish, and then try
again.
„ Clear the data from the memory. (See
Out of memory message on page 32.)
Print operation in process
Reduce print resolution. (See Advanced tab
in the Software User’s Guide on the
CD-ROM.)
63
C
Error Message
Cause
Action
Print Unable XX
The machine has a mechanical
problem.
Do one of the following:
„ Disconnect the machine from the power
for several minutes, then reconnect it.
„ If the problem continues, call Brother
Customer Service.
Print Unable 1A
One of the issues that can cause
this error is that condensation
may form inside the machine after
a room temperature change.
Turn the power switch off and fully open the
top cover. Leave the machine off and open
for 30 minutes to remove any condensation
from inside the machine, then close the top
cover and turn it on again. If this does not
clear the error, call Brother Customer
Service.
Registration
Registration failed.
Press Black Start or Color Start and try
again.
Do one of the following:
„ Turn off the machine’s power switch.
Wait a few seconds, then turn it on again.
„ Try Manual Registration, Menu, 3, 7.
(See Manual Registration on page 83.)
„ Put in a new belt unit. (See Replacing the
belt unit on page 96.)
„ If the problem continues, call Brother
Customer Service.
Replace Belt
It is time to replace the belt unit.
Replace the belt unit. (See Replacing the
belt unit on page 96.)
Replace Drums
It is time to replace the drum
units.
Replace the drum units.
The drum unit counter was not
reset when a new drum was
installed.
Reset the drum unit counter.
It is time to replace the drum unit
for the indicated color.
Replace the drum unit for the color indicated
on the LCD.
Replace Drum(X) 1
(See Replacing the drum units on page 93.)
(See Resetting the drum counter
on page 96.)
(See Replacing the drum units on page 93.)
Replace Fuser
It is time to replace the fuser unit. Call Brother Customer Service or a Brother
Authorized Service Center to replace the
fuser unit.
To replace Fuser Unit call Brother Customer
Service at:
1-877-BROTHER (1-877-276-8437) (in USA)
1-877-BROTHER (in Canada)
or to locate a Brother Authorized Service
Center, visit us at:
http://www.brother-usa.com/service/
64
Troubleshooting and routine maintenance
Error Message
Cause
Action
Replace PF Kit
It is time to replace the paper
feeding kit.
Call Brother Customer Service or a Brother
Authorized Service Center to replace the PF
Kit.
To replace PF Kit call Brother Customer
Service at:
1-877-BROTHER (1-877-276-8437) (in USA)
1-877-BROTHER (in Canada)
or to locate a Brother Authorized Service
Center, visit us at:
http://www.brother-usa.com/service/
Replace Toner
The toner cartridge is at the end
of its life.
Replace the toner cartridge for the color
indicated on the LCD. (See Replacing a
Toner cartridge on page 86.)
Replace WT Box
It is time to replace the waste
toner box.
Replace the waste toner box. (See
Replacing the waste toner box on page 100.)
Scan Unable XX
The machine has a mechanical
problem.
Do one of the following:
„ Disconnect the machine from the power
for several minutes, then reconnect it.
„ If the problem continues, call Brother
Customer Service.
1
C
Short paper
The paper size detected is
shorter than the paper size
defined in the print job and the
paper size being used requires
the back cover to be open.
Open the back cover (back output tray) and
remove any printed pages. Leave the back
cover open and press Black Start or
Color Start.
Size mismatch
The paper in the tray is not the
correct size.
Load the correct size of paper in the tray and
set the “Paper Size” (Menu, 1, 1, 2 (See
Paper Size on page 22)).
Small paper
The paper size defined in the
printer driver requires the back
cover to be open.
Open the back cover (back output tray) and
press Black Start or Color Start. (See
Printing on thick paper, labels, envelopes or
small paper on page 12.)
Toner Low
The toner cartridge is near the
end of its life.
Buy a new toner cartridge for the color that is
indicated on the LCD before you get a
Replace Toner message.
WT Box End Soon
The waste toner box is almost full. Buy a new waste toner box before you get a
Replace WT Box message.
(X) shows the toner cartridge or drum unit color that is near the end of its life. (K)=Black, (Y)=Yellow, (M)=Magenta,
(C)=Cyan.
65
Document jams
C
If the document is jammed, follow the steps
below.
IMPORTANT
After removing a jammed document,
check that no paper scraps are left in the
machine that could cause another jam.
Document is jammed in the top of the
ADF unit
a
Take out any paper from the ADF that is
not jammed.
b
c
Open the ADF cover.
Document is jammed under the
document cover
a
Take out any paper from the ADF that is
not jammed.
b
c
Lift the document cover.
d
e
Close the document cover.
Pull the jammed document out to the
right.
C
Pull the jammed document out to the
left.
Press Stop/Exit.
Document is jammed at the output
tray
d
e
66
C
a
Take out any paper from the ADF that is
not jammed.
b
Pull the jammed document out to the
right.
c
Press Stop/Exit.
Close the ADF cover.
Press Stop/Exit.
C
Troubleshooting and routine maintenance
Paper jams
To clear paper jams, please follow the steps
in this section.
IMPORTANT
C
Paper is jammed in the Paper Tray
C
If the LCD shows Jam Tray, follow these
steps:
a
Pull the paper tray completely out of the
machine.
b
Use both hands to slowly pull out the
jammed paper.
Please confirm that you have installed all
toner cartridges and drum units in the
machine. Failure to install these items or
improper installation may cause a paper
jam in your Brother machine.
Note
If the error message remains, open and
close the top cover and fuser cover firmly
to reset the machine.
Note
The LCD names for the paper trays are as
follows:
C
• Standard paper tray: Tray
• Manual Feed Slot: Manual Feed
IMPORTANT
If the paper cannot easily be removed in
this direction, stop and follow the
instructions for Paper is jammed inside the
machine on page 70.
Note
Pulling out the jammed paper downwards
allows you to remove the paper easier.
67
c
Make sure the paper is below the
maximum paper mark (b) of the paper
tray. While pressing the green paperguide release lever, slide the paper
guides to fit the paper size. Make sure
that the guides are firmly in the slots.
(See Loading paper in the standard
paper tray on page 9.)
d
Put the paper tray firmly back in the
machine.
e
Press Black Start or Color Start to
resume printing.
Paper is jammed at the output paper
tray
When the paper is jammed at the output
paper tray, follow these steps:
a
Open the scanner using both hands.
Note
When the top cover is open, you cannot
open the scanner.
68
b
Press down the green lever and remove
the paper.
c
Push the scanner down with both hands
to close it.
C
Troubleshooting and routine maintenance
Paper is jammed at the back of the
machine
c
C
If the LCD shows Jam Rear, a paper jam
occurred behind the face-up output tray.
Follow these steps:
a
b
Turn off the machine's power switch.
Disconnect all cables, and then unplug
the power cord from the AC power
outlet.
Push down and pull the green tabs at
the left and right hand sides toward you
and fold down the fuser cover (1).
1
Open the back cover.
d
Using both hands, gently pull the
jammed paper out of the fuser unit.
C
CAUTION
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. Wait at least 10 minutes for
the machine to cool down before continuing
to the next step.
e
Close the fuser cover (1).
1
f
g
Fully close the back cover.
Plug the machine’s power cord back into
the AC power outlet first, and reconnect
all cables. Turn on the machine’s power
switch.
69
Paper is jammed inside the machine
If the LCD shows Jam Inside, follow these
steps:
a
Turn off the machine’s power switch.
Disconnect all cables, and then unplug
the power cord from the AC power
outlet. Leave the machine turned off for
10 minutes to cool down.
b
Fully open the top cover by lifting up on
the handle (1).
C
c
Take out all the drum unit and toner
cartridge assemblies. Repeat this for all
the drum unit and toner cartridge
assemblies.
1
IMPORTANT
• We recommend that you place the drum
unit and toner cartridge assemblies on a
clean, flat surface with a sheet of
disposable paper or cloth underneath it in
case you accidentally spill or scatter toner.
CAUTION
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. Wait at least 10 minutes for
the machine to cool down before continuing
to the next step.
IMPORTANT
When the scanner is open, you cannot
open the top cover.
70
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
Troubleshooting and routine maintenance
• To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
e
Slide each drum unit and toner cartridge
assembly into the machine. Make sure
that you match the toner cartridge color
to the same color label on the machine.
Repeat this for all the drum unit and
toner cartridge assemblies.
C
C
M
Y
K
d
Pull out the jammed paper slowly.
C-Cyan M-Magenta Y-Yellow K-Black
f
g
Close the top cover.
Plug the machine’s power cord back into
the AC power outlet first, and reconnect
all cables. Turn on the machine’s power
switch.
71
Routine maintenance
Clean the outside and inside of the machine
regularly with a dry, lint-free cloth. When you
replace the toner cartridge or the drum unit,
make sure that you clean the inside of the
machine. If printed pages are stained with
toner, clean the inside of the machine with a
dry, lint-free cloth.
C
Cleaning the outside of the
machine
a
Turn off the machine’s power switch.
Disconnect all cables, and then unplug
the power cord from the AC power
outlet.
b
Pull the paper tray completely out of the
machine.
c
Wipe the outside of the machine with a
dry, lint-free soft cloth to remove dust.
d
Remove any paper that is in the paper
tray.
WARNING
Use neutral detergents. Cleaning with
volatile liquids such as thinner or benzine
will damage the surface of the machine.
DO NOT use cleaning materials that
contain ammonia, alcohol, any type of
spray, or any type of flammable substance
to clean the outside or inside of the
machine. Doing this may cause a fire or
electrical shock. (For more information see
Important safety instructions on page 40.)
Be careful not to inhale toner.
72
C
Troubleshooting and routine maintenance
e
c
Wipe the inside and the outside of the
paper tray with a dry, lint-free soft cloth
to remove dust.
In the ADF unit, clean the white bar (1)
and the glass strip (2) underneath it with
a soft lint-free cloth moistened with
water.
1
2
f
Re-load the paper and put the paper tray
firmly back in the machine.
g
Plug the machine’s power cord back into
the AC power outlet first, and reconnect
all cables. Turn on the machine’s power
switch.
Cleaning the scanner
d
Plug the machine’s power cord back into
the AC power outlet first, and reconnect
all cables. Turn on the machine’s power
switch.
Note
C
a
Turn off the machine’s power switch.
Disconnect all cables and then unplug
the power cord from the AC power
outlet.
b
Lift the document cover (1).
Clean the white plastic surface (2) and
scanner glass (3) underneath it with a
soft lint-free cloth moistened with water.
In addition to cleaning the scanner glass
and glass strip with a soft lint-free cloth
moistened with water, run your finger tip
over the glass to see if you can feel
anything on it. If you feel dirt or debris,
clean the glass again concentrating on
that area. You may need to repeat the
cleaning process three or four times. To
test, make a copy after each cleaning.
1
2
3
73
C
Cleaning the LED heads
C
c
WARNING
Wipe the windows of the LED heads (1)
with a dry, lint-free cloth. Be careful not
to touch the windows of the LED
heads (1) with your fingers.
DO NOT use cleaning materials that
contain ammonia, alcohol, any type of
spray, or any type of flammable substance
to clean the inside or outside of the
machine. Doing this may cause a fire or
electrical shock. Use neutral detergents.
1
IMPORTANT
DO NOT touch the windows of the LED
heads with your fingers.
a
Before you clean the inside of the
machine, turn off the machine’s power
switch. Unplug the power cord from the
AC power outlet.
b
Fully open the top cover by lifting up on
the handle (1).
1
IMPORTANT
When the scanner is open, you cannot
open the top cover.
74
d
e
1
Close the top cover of the machine.
Plug the machine’s power cord back into
the AC power outlet. Turn on the
machine’s power switch.
Troubleshooting and routine maintenance
Cleaning the corona wires
If you have print quality problems, clean the
corona wires as follows:
a
b
Turn off the machine’s power switch.
Disconnect all cables, and then unplug
the power cord from the AC power outlet.
Fully open the top cover by lifting up on
the handle (1).
IMPORTANT
C
• We recommend that you place the drum
unit and toner cartridge assembly on a
clean, flat surface with a sheet of
disposable paper or cloth underneath it in
case you accidentally spill or scatter toner.
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
1
C
d
IMPORTANT
When the scanner is open, you cannot
open the top cover.
c
Clean the primary corona wire inside the
drum unit by gently sliding the green tab
from left to right and right to left several
times.
Take out the drum unit and toner
cartridge assemblies.
1
Note
Be sure to return the tab to the home
position (a) (1). If you do not, printed
pages may have a vertical stripe.
75
e
Slide each drum unit and toner cartridge
assembly into the machine. Make sure
that you match the toner cartridge color
to the same color label on the machine.
Cleaning the drum unit
Small spots on the printed pages
If your printout has any small white or colored
spots, follow the steps below to solve the
problem.
a
Open the manual feed slot cover.
b
Using both hands, slide the manual feed
slot paper guides to the width of the
paper that you are going to use.
C
M
Y
K
C-Cyan M-Magenta Y-Yellow K-Black
f
Repeat steps c to e to clean the
remaining corona wires.
g
h
Close the top cover of the machine.
76
Plug the machine’s power cord back into
the AC power outlet first, and then
reconnect all cables. Turn on the
machine’s power switch.
C
C
Troubleshooting and routine maintenance
c
Using both hands, put one blank sheet
of paper in the manual feed slot until the
front edge of the paper touches the
paper feed roller. Wait until the machine
automatically feeds the paper. When
you feel the machine pull in the paper,
let go.
e
Drum Cleaning
Please Wait
f
Note
• Make sure that the paper is straight and in
the correct position on the manual feed
slot. If it is not, the paper may not be fed
properly, resulting in a paper jam.
• Do not put more than one piece of paper
in the manual feed slot at any one time, as
it may cause a jam.
• If you put paper in the manual feed slot
before the machine is in the Ready mode,
an error may occur and the machine will
stop printing.
d
Press Black Start or Color Start. The
machine will pull in the piece of paper
and start cleaning the drum unit.
g
When the machine has finished
cleaning, Completed appears on the
LCD. Press Stop/Exit so that the
machine returns to the Ready mode.
Repeat steps c to f two more times
using a new blank sheet of paper each
time. Upon completion please discard
the used paper. If the print problem is
not resolved please contact Brother
Customer Service.
Make sure that the machine is in the
Ready mode.
Press Menu, 3, 8.
Drum Cleaning
Press Start
77
C
Large spots on the printed pages
If your printout has colored spots at 3.7 in.
(94 mm) intervals, follow the steps below to
solve the problem.
a
Turn off the machine’s power switch.
Disconnect all cables, and then unplug
the power cord from the AC power
outlet.
b
Fully open the top cover by lifting up on
the handle (1).
C
c
See the print sample to identify the color
causing the problem. The color of the
spots is the color of the drum you should
clean. For example, if the spots are
cyan, you should clean the drum for
cyan. Take out the drum unit and toner
cartridge assembly of the color causing
the problem.
1
IMPORTANT
IMPORTANT
When the scanner is open, you cannot
open the top cover.
78
• We recommend that you place the drum
unit and toner cartridge assembly on a
clean, flat surface with a sheet of
disposable paper or cloth underneath it in
case you accidentally spill or scatter toner.
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
Troubleshooting and routine maintenance
d
Push down the green-labeled lock
lever (1) and take the toner cartridge out
of the drum unit.
f
Turn the drum unit gear by hand while
looking at the surface of the OPC
drum (1).
1
1
IMPORTANT
Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
e
Put the print sample in front of the drum
unit, and find the exact position of the
poor print.
g
When you have found the mark on the
drum that matches the print sample,
wipe the surface of the OPC drum with a
dry cotton swab until the dust or glue on
the surface comes off.
IMPORTANT
DO NOT clean the surface of the
photosensitive drum with a sharp object.
79
C
h
Put the toner cartridge back firmly into
the drum unit until you hear it lock into
place.
i
Slide each drum unit and toner cartridge
assembly into the machine. Make sure
that you match the toner cartridge color
to the same color label on the machine.
h
C
Note
M
Y
K
Make sure that you put in the toner
cartridge properly or it may separate from
the drum unit.
C-Cyan M-Magenta Y-Yellow K-Black
j
k
80
Close the top cover of the machine.
Plug the machine’s power cord back into
the AC power outlet first, and then
reconnect all cables. Turn on the
machine’s power switch.
Troubleshooting and routine maintenance
Cleaning the paper pick-up
rollers
d
Wipe the two pick-up rollers (1) inside of
the machine to remove dust.
C
If you have paper feed problems, clean the
paper pick-up rollers as follows:
a
Turn off the machine’s power switch.
Unplug the power cord from the AC
power outlet.
b
Pull the paper tray completely out of the
machine.
1
e
f
Put the paper tray back in the machine.
Plug the machine’s power cord back into
the AC power outlet. Turn on the
machine’s power switch.
C
c
Tightly wring out a lint-free cloth soaked
in lukewarm water, and then wipe the
separator pad (1) of the paper tray with
it to remove dust.
1
81
Calibration
The output density for each color may vary
depending on the environment the machine is
in such as temperature and humidity.
Calibration helps you to improve the color
density.
a
b
c
d
e
Press Menu, 3, 5.
Press a or b to select Calibrate.
Press OK.
Press 1 to select Yes.
Press Stop/Exit.
You can reset the calibration parameters
back to those set at the factory.
a
b
c
d
e
Press Menu, 3, 5.
Press a or b to Reset.
Press OK.
Auto Registration
Registration
Press Stop/Exit.
• If an error message is displayed, press
Stop/Exit and try again. For more
information, see Error and maintenance
messages on page 61.
• If you print using Windows® printer driver,
you need to perform the calibration from
the Windows® printer driver. See
Advanced tab in the Software User’s
Guide on the CD-ROM.
• If you print using the Macintosh printer
driver, you need to perform the calibration
using the status monitor. See Status
Monitor in the Software User’s Guide on
the CD-ROM. When the Status Monitor
is open, choose Control / Color
Calibration from the menu bar.
C
C
If solid areas of color or images have cyan,
magenta or yellow fringes, you can use the
auto-registration feature to correct the
problem.
a
b
Press Menu, 3, 6, 1.
c
Press Stop/Exit.
To start, press 1.
To exit, press 2.
Frequency
You can set the machine to carry out auto
registration regularly, and also how often it
occurs.
a
b
Press Menu, 3, 6, 2.
c
Press Stop/Exit.
Press 1 to select Yes.
Note
82
C
Press a or b to choose Low, Medium,
High or Off.
Press OK.
C
Troubleshooting and routine maintenance
Manual Registration
C
If color still appears incorrectly after autoregistration, you will need to perform manual
registration.
a
b
Press Menu, 3, 7, 1.
Press Black Start or Color Start to
start printing the color registration chart.
c
When the machine has finished printing
the registration sheet, press 2
(Set Registration) to correct the
color manually.
d
Starting at 1 (Magenta) on the chart,
check which colored bar has the most
uniform print density and enter its
number into the machine using the a
and b keys.
Press OK.
Repeat for 2 (Cyan), 3 (Yellow), 4, 5, 6
to 9.
e
C
Press Stop/Exit.
83
Replacing the consumable items
C
The following messages appear on the LCD in the Ready mode. These messages provide
advanced warnings to replace the consumable items before they reach the end of their life. To
avoid any inconvenience, you may want to buy spare consumable items before the machine stops
printing.
LCD messages
Consumable item
to replace
Approximate life
How to replace
Order No.
Toner Low
Toner cartridge
<Black>
See page 86.
Prepare New X Toner
Cartridge.
X = Cyan,
Magenta, Yellow,
Black
2,200 pages 1 2
TN-210BK,
TN-210C,
TN-210M,
TN-210Y
<Cyan, Magenta,
Yellow>
1,400 pages 1 2
Drums End Soon
4 Drum units
15,000 pages 1 3 4
See page 92.
DR-210CL 5
Drum End Soon(X)
1 Drum unit
15,000 pages 1 3 4
See page 92.
DR-210CL-BK 6,
DR-210CL-CMY 7
X = C, M, Y, K
C = Cyan
M = Magenta
Y = Yellow
K = Black
Belt End Soon
Belt unit
WT Box End Soon Waste toner box
50,000 pages 1
See page 96.
BU-200CL
50,000 pages 1
See page 100.
WT-200CL
1
A4 or Letter size single-sided pages.
2
Approx. cartridge yield is declared in accordance with ISO/IEC 19798.
3
1 page per job.
4
Drum life is approximate and may vary by type of use.
5
Contains 4pc. Drum Set.
6
Contains 1pc. Black Drum Unit.
7
Contains 1pc. Color Drum Unit.
84
Troubleshooting and routine maintenance
You will need to replace certain parts and clean the machine regularly.
LCD messages
Consumable item
to replace
Approximate life
How to replace
Order No.
Replace Toner
Toner cartridge
<Black>
See page 86.
TN-210BK,
TN-210C,
TN-210M,
TN-210Y
15,000 pages 1 3 4
See page 93.
DR-210CL 5
15,000 pages 1 3 4
See page 93.
DR-210CL-BK 6,
2,200 pages 1 2
<Cyan, Magenta,
Yellow>
1,400 pages 1 2
Replace Drums
4 Drum units
Replace Drum(X) 1 Drum unit
DR-210CL-CMY 7
X = C, M, Y, K
C = Cyan
M = Magenta
Y = Yellow
K = Black
Drum Error 8
Drum unit
15,000 pages 1 3 4
See page 93.
Replace Belt
Belt unit
50,000 pages 1
See page 96.
BU-200CL
Replace WT Box
Waste toner box
50,000 pages 1
See page 100.
WT-200CL
Replace Fuser
Fuser unit
50,000 pages
Replace PF Kit
Paper feeding kit
50,000 pages 1
1
C
Call your dealer or Brother Customer
Service for a replacement fuser unit.
Call your dealer or Brother Customer
Service for a replacement paper feeding
kit.
1
A4 or Letter size single-sided pages.
2
Approx. cartridge yield is declared in accordance with ISO/IEC 19798.
3
1 page per job.
4
Drum life is approximate and may vary by type of use.
5
Contains 4pc. Drum Set.
6
Contains 1pc. Black Drum Unit.
7
Contains 1pc. Color Drum Unit.
8
The Drum Error message has two cases: If the scroll message shows Replace the Drum Unit. you will need
to replace the drum unit. If the scroll message shows Slide the Green tab on Drum Unit. you do not need
to replace the drum unit, you just need to clean the corona wires. (See Cleaning the corona wires on page 75.)
85
Note
• Go to http://www.brother.com/original/index.html for instructions on how to return your used
consumable items to the Brother collection program. If you choose not to return your used
consumable, please discard the used consumable according to local regulations, keeping it
separate from domestic waste. If you have questions, call your local waste disposal office.
• We recommend placing used consumable items on a piece of paper to prevent accidentally
spilling or scattering the material inside.
• If you use paper that is not a direct equivalent for the recommended paper, the life of
consumable items and machine parts may be reduced.
• The projected life of the toner cartridges is based on ISO/IEC 19798. Frequency of
replacement will vary depending on the complexity of printed pages, percentage of coverage
and type of media used.
Replacing a Toner cartridge
The Standard toner cartridges can print
approximately 2,200 pages (black) or
approximately 1,400 pages (yellow, magenta,
cyan) 1. Actual page count will vary
depending on your average type of
document. The machine is supplied with a
Starter toner cartridge that will need to be
replaced after approximately 1,000 pages 1.
When a toner cartridge is running low, the
LCD shows Toner Low.
1
Approx. cartridge yield is declared in accordance
with ISO/IEC 19798.
Note
• It is a good idea to keep a new toner
cartridge ready for use when you see the
Toner Low warning.
• To ensure high quality printing, we
recommend that use only Genuine
Brother Brand toner cartridges. When you
want to buy toner cartridges, please call
Brother Customer Service.
• We recommend that you clean the machine
when you replace the toner cartridge. See
Routine maintenance on page 72.
• If you change the print density setting for
lighter or darker printing, the amount of
toner used will change.
• Wait to unpack the toner cartridge until
immediately before you put it into the
machine.
86
C
Toner Low message
C
Toner Low
Prepare...
If the LCD shows Toner Low
Prepare New X Toner Cartridge.,
the machine has nearly run out of toner. Buy
a new toner cartridge and have it ready
before you get a Replace Toner message.
The LCD shows the toner color that is near
the end of its life (Black, Yellow, Magenta or
Cyan).
Replace Toner message
C
When the following message appears on the
LCD, you need to replace the toner cartridge:
Replace Toner
The scrolling message on the LCD indicates
which color you need to replace.
a
Turn off the machine’s power switch.
Unplug the power cord from the AC
power outlet.
Troubleshooting and routine maintenance
b
Fully open the top cover by lifting up on
the handle (1).
d
Push down the green-labeled lock
lever (1) and take the toner cartridge out
of the drum unit.
1
1
WARNING
IMPORTANT
When the scanner is open, you cannot
open the top cover.
c
Take out the drum unit and toner
cartridge assembly for the color shown
on the LCD.
DO NOT put a toner cartridge into a fire. It
could explode, resulting in injuries.
DO NOT use cleaning materials that
contain ammonia, alcohol, any type of
spray or any type of flammable substance
to clean the inside or outside of the
machine. Doing this may cause a fire or
electrical shock. See Routine maintenance
on page 72 for how to clean the machine.
Be careful not to inhale toner.
87
C
IMPORTANT
• We recommend that you place the drum
unit and toner cartridge assembly on a
clean, flat, level, stable surface with a
sheet of disposable paper or cloth
underneath it in case you accidentally spill
or scatter toner.
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
Note
• Be sure to seal up the toner cartridge
tightly in a suitable bag so that toner
powder does not spill out of the cartridge.
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
• To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
• Go to
http://www.brother.com/original/index.html
for instructions on how to return your used
consumable items to the Brother
collection program. If you choose not to
return your used consumable, please
discard the used consumable according to
local regulations, keeping it separate from
domestic waste. If you have questions,
call your local waste disposal office.
e
Clean the primary corona wire inside the
drum unit by gently sliding the green tab
from left to right and right to left several
times.
1
Note
Be sure to return the tab to the home
position (a) (1). If you do not, printed
pages may have a vertical stripe.
88
Troubleshooting and routine maintenance
f
Unpack the new toner cartridge. Gently
shake it from side to side several times
to distribute the toner evenly inside the
cartridge.
CAUTION
HOT SURFACE
Put the toner cartridge in the drum unit
immediately after you have removed the
protective cover. To prevent any
degradation to the print quality, DO NOT
touch the shaded parts shown in the
illustrations.
IMPORTANT
• Wait to unpack the new toner cartridge
until immediately before you put it in the
machine. If a toner cartridge is left
unpacked for a long time, the toner life will
be shortened.
• If an unpacked drum unit is put in direct
sunlight or room light, the unit may be
damaged.
C
IMPORTANT
Brother strongly recommends that you
DO NOT refill the toner cartridge provided
with your machine. We also strongly
recommend that you continue to use only
Genuine Brother Brand replacement toner
cartridges. Use or attempted use of
potentially incompatible toner and/or
cartridges in the Brother machine may
cause damage to the machine and/or may
result in unsatisfactory print quality. Our
warranty coverage does not apply to any
problem that is caused by the use of
unauthorized third party toner and/or
cartridges. To protect your investment and
obtain premium performance from the
Brother machine, we strongly recommend
the use of Genuine Brother Supplies.
89
g
Pull off the protective cover.
h
Put the new toner cartridge firmly into
the drum unit until you hear it lock into
place.
i
Slide the drum unit and toner cartridge
assembly into the machine. Make sure
that you match the toner cartridge color
to the same color label on the machine.
C
M
Y
K
h
C-Cyan M-Magenta Y-Yellow K-Black
Note
Make sure that you put in the toner
cartridge properly or it may separate from
the drum unit.
90
Troubleshooting and routine maintenance
j
Close the top cover of the machine.
Drum units
C
Order No. DR-210CL 4 pc. Drum Set or single
drums DR-210CL-BK, DR-210CL-CMY
A new drum unit can print approximately
15,000 A4 or Letter size single-sided pages.
DR-210CL Drum Set contains 4 drum units
1 Black (DR-210CL-BK) and 3 Color
(DR-210CL-CMY). DR-210CL-BK contains
1 Black drum. DR-210CL-CMY contains
1 Color drum.
k
Plug the machine’s power cord back into
the AC power outlet first, and reconnect
all cables. Turn on the machine’s power
switch.
Note
DO NOT turn off the machine’s power
switch or open the top cover until the LCD
returns to the Ready mode.
IMPORTANT
While removing the drum unit, handle it
carefully because it may contain toner. If
toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
Drum wear and tear occurs due to use and
rotation of the drum and interaction with
paper, toner and other materials in the paper
path. In designing this product, Brother
decided to use the number of rotations of the
drum as a reasonable determinant of the
drum life. When a drum reaches the
factory-established rotation limit
corresponding to the rated page yield, the
product LCD display will advise you to
replace the applicable drum(s). The product
will continue to function; however, print
quality may not be optimal.
As the drums rotate in unison during the
various stages of operation (regardless of
whether toner is deposited on the page) and
because damage to a single drum unit is not
likely, you will need to replace all of the drums
at once (unless you have replaced an
individual drum [DR-210CL-BK for black and
DR-210CL-CMY for Color] for reasons other
than reaching its rated life). For your
convenience, Brother sells the drum units as
a set of four (DR-210CL).
91
C
If only a specified drum is near the end of its
life, the LCD shows the Drum End Soon(X)
message. (X) indicates the drum unit color
that is near the end of its life. ((K) =Black,
(Y)=Yellow, (M)=Magenta, (C)=Cyan). Buy a
new drum unit DR-210CL-BK (for Black) or a
DR-210CL-CMY (for either Y, M, C colors)
and have it ready before you get a
Replace Drums message. To replace the
drum units, see Replacing the drum units
on page 93.
Note
• There are many factors that determine the
actual drum life, such as the temperature,
humidity, type of paper, type of toner used
and so on. Under ideal conditions, the
average drum life is estimated at
approximately 15,000 pages. The actual
number of pages that your drum will print
may be significantly less than this
estimate. Because we have no control
over the many factors that determine the
actual drum life, we cannot guarantee a
minimum number of pages that will be
printed by your drum.
Replace Drums messages
C
When the following message appears on the
LCD, you need to replace the drum units:
• For best performance, use only genuine
Brother toner. The machine should be
used only in a clean, dust-free
environment with adequate ventilation.
Replace Drums
If only the specified drum needs to be
replaced, the LCD shows the
Replace Drum(X) message. (X) indicates
the drum unit color that you need to replace.
((K)=Black, (Y)=Yellow, (M)=Magenta,
(C)=Cyan).
• Printing with a third-party drum unit may
reduce not only the print quality but also
the quality and life of the machine itself.
Warranty coverage does not apply to
problems caused by the use of a
third-party drum unit.
Drum Error
Drum End Soon messages
C
<Scrolling message>
Drums End Soon
If the LCD shows Drums End Soon, it
means the 4 drum units are near the end of
their life. Buy a new drum unit set
(DR-210CL) and have it ready before you get
a Replace Drums message. To replace the
drum units, see Replacing the drum units
on page 93.
Drum End Soon(X)
92
Replace the Drum Unit. Black/
Cyan/ Magenta/ Yellow. Refer to
the User’s Guide. 1
1
Only the color you need to replace will be shown
The Drum Error message has two cases: If
the scrolling message shows
Replace the Drum Unit. you will need
to replace the drum unit. If the scrolling
message shows
Slide the Green tab on Drum Unit.
you do not need to replace the drum unit, you
just need to clean the corona wires. (See
Cleaning the corona wires on page 75.)
Troubleshooting and routine maintenance
Replacing the drum units
C
c
Take out the drum unit and toner
cartridge assembly for the color shown
on the LCD.
d
Push down the green-labeled lock
lever (1) and take the toner cartridge out
of the drum unit.
IMPORTANT
• While removing the drum unit, handle it
carefully because it may contain toner. If
toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
• Every time you replace the drum unit,
clean the inside of the machine. (See
Routine maintenance on page 72.)
a
Turn off the machine’s power switch.
Unplug the power cord from the AC
power outlet.
b
Fully open the top cover by lifting up on
the handle (1).
1
C
1
WARNING
IMPORTANT
When the scanner is open, you cannot
open the top cover.
DO NOT put a toner cartridge into a fire. It
could explode, resulting in injuries.
DO NOT use cleaning materials that
contain ammonia, alcohol, any type of
spray, or any type of flammable substance
to clean the outside or inside of the
machine. Doing this may cause a fire or
electrical shock. See Routine maintenance
on page 72 for how to clean the machine.
Be careful not to inhale toner.
93
IMPORTANT
• We recommend that you place the drum
unit and toner cartridge assembly on a
clean, flat surface with a sheet of
disposable paper or cloth underneath it in
case you accidentally spill or scatter toner.
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
Note
• Be sure to seal up the toner cartridge
tightly in a suitable bag so that toner
powder does not spill out of the cartridge.
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
• To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
• Go to
http://www.brother.com/original/index.html
for instructions on how to return your used
consumable items to the Brother
collection program. If you choose not to
return your used consumable, please
discard the used consumable according to
local regulations, keeping it separate from
domestic waste. If you have questions,
call your local waste disposal office.
e
Unpack the new drum unit and remove
the protective cover.
IMPORTANT
Wait to unpack the new drum unit until
immediately before you put it in the
machine. Exposure to direct sunlight or
room light may damage the drum unit.
94
Troubleshooting and routine maintenance
f
Put the toner cartridge firmly into the
new drum unit until you hear it lock into
place.
g
Slide the drum unit and toner cartridge
assembly into the machine. Make sure
that you match the toner cartridge color
to the same color label on the machine.
h
C
IMPORTANT
M
Y
K
C
Make sure that you put in the toner
cartridge properly or it may separate from
the drum unit.
C-Cyan M-Magenta Y-Yellow K-Black
h
Close the top cover of the machine.
95
Resetting the drum counter
C
When you replace a drum unit with a new
one, you need to reset the drum counter by
completing the following steps:
a
Replace Belt message
When the following message appears on the
LCD, you need to replace the belt unit:
Replace Belt
Plug the machine’s power cord back into
the AC power outlet first, and reconnect
all cables. Turn on the machine’s power
switch.
IMPORTANT
b
c
Press Menu, 5, 6.
• DO NOT touch the surface of the belt unit.
If you touch it, it could degrade print
quality.
Press a or b to choose the color of the
drum you replaced.
Press OK.
• Damage caused by incorrect handling of
the belt unit may void your warranty.
d
e
Press 1 to reset the drum unit counter.
a
Turn off the machine’s power switch.
Unplug the power cord from the AC
power outlet.
b
Fully open the top cover by lifting up on
the handle (1).
Press Stop/Exit.
Replacing the belt unit
C
Order No. BU-200CL
A new belt unit can print approximately
50,000 A4 or Letter size single-sided pages.
Belt End Soon message
1
C
Belt End Soon
If the LCD shows Belt End Soon, it means
the belt unit is near the end of its life. Buy a
new belt unit and have it ready before you get
a Replace Belt message.
IMPORTANT
When the scanner is open, you cannot
open the top cover.
96
C
Troubleshooting and routine maintenance
c
Take out all the drum unit and toner
cartridge assemblies.
• To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
IMPORTANT
• We recommend that you place the drum
unit and toner cartridge assembly on a
clean, flat surface with a sheet of
disposable paper or cloth underneath it in
case you accidentally spill or scatter toner.
C
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
97
d
Hold the green handle of the belt unit
and lift the belt unit up, then pull it out.
IMPORTANT
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustration.
h
98
Troubleshooting and routine maintenance
e
Unpack the new belt unit and put the
new belt unit in the machine.
f
Slide each drum unit and toner cartridge
assembly into the machine. Make sure
that you match the toner cartridge color
to the same color label on the machine.
Repeat this for all the drum unit and
toner cartridge assemblies.
h
C
C
M
Y
K
C-Cyan M-Magenta Y-Yellow K-Black
g
Close the top cover of the machine.
99
When you replace a belt unit with a new
one, you need to reset the belt unit
counter by completing the following
steps:
a
b
c
d
e
Replace WT Box message
When the following message appears on the
LCD, you need to replace the waste toner box:
C
Replace WT Box
Plug the machine’s power cord back into
the AC power outlet first, and reconnect
all cables. Turn on the machine’s power
switch.
IMPORTANT
DO NOT reuse the waste toner box.
Press Menu, 5, 6.
Press a or b to select Belt Unit.
Press OK.
WARNING
Press 1 to reset the belt unit counter.
DO NOT put the waste toner box into a fire.
It could explode.
Press Stop/Exit.
Replacing the waste toner box
C
Be careful not to spill the toner. DO NOT
inhale or allow it to get into your eyes.
Order No. WT-200CL
A new waste toner box can print
approximately 50,000 A4 or Letter size
single-sided pages.
WT Box End Soon message
C
a
Turn off the machine’s power switch.
Unplug the power cord from the AC
power outlet.
b
Fully open the top cover by lifting up on
the handle (1).
WT Box End Soon
If the LCD shows WT Box End Soon, it
means the waste toner box is near the end of
its life. Buy a new waste toner box and have
it ready before you get a Replace WT Box
message.
1
IMPORTANT
When the scanner is open, you cannot
open the top cover.
100
C
Troubleshooting and routine maintenance
c
Take out all the drum unit and toner
cartridge assemblies.
• To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
IMPORTANT
• We recommend that you place the drum
unit and toner cartridge assembly on a
clean, flat surface with a sheet of
disposable paper or cloth underneath it in
case you accidentally spill or scatter toner.
C
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
101
d
Hold the green handle of the belt unit
and lift the belt unit up, then pull it out.
IMPORTANT
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustration.
h
102
Troubleshooting and routine maintenance
e
Remove the orange packing material
and discard it.
f
Hold the green handle of the waste toner
box and remove the waste toner box
from the machine.
h
C
CAUTION
Handle the waste toner box carefully in
case you accidentally spill or scatter toner.
If toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
Note
Note
Discard the used waste toner box
according to local regulations, keeping it
separate from domestic waste. If you have
questions, call your local waste disposal
office.
This step is only necessary when you are
replacing the waste toner box for the first
time. The orange packing is installed at
the factory to protect your machine during
shipment. The orange packing is not
required for replacement waste toner
boxes.
103
g
Unpack the new waste toner box and
put the new waste toner box in the
machine.
h
Put the belt unit in the machine.
i
Slide each drum unit and toner cartridge
assembly into the machine. Make sure
that you match the toner cartridge color
to the same color label on the machine.
Repeat this for all the drum unit and
toner cartridge assemblies.
C
M
Y
K
h
C-Cyan M-Magenta Y-Yellow K-Black
j
104
Close the top cover of the machine.
Troubleshooting and routine maintenance
Replacing periodic
maintenance parts
The periodic maintenance parts will need to
be replaced regularly to maintain the print
quality. The parts listed below will have to be
replaced after printing approximately
50,000 pages 1. Please call Brother
Customer Service when the following
messages appear on the LCD.
1
A4 or Letter size single-sided pages.
LCD message
Description
Replace PF Kit
Replace the paper feeding
kit for the paper tray.
Replace Fuser
Replace the fuser unit.
Machine Information
C
C
Checking the Serial Number
C
You can see the machine’s Serial Number on
the LCD.
a
Press Menu, 5, 1.
Machine Info.
1.Serial No.
b
Press Stop/Exit.
Checking the Page Counters
C
You can see the machine’s Page Counters
for copies, printed pages, reports and lists or
a summary total.
a
Press Menu, 5, 2.
C
Machine Info.
2.Page Counter
b
Press a or b to see Total, List, Copy
or Print.
c
Press Stop/Exit.
User Settings List
C
You can print a list of the settings you
programmed.
a
Press Menu, 5, 3.
Machine Info.
3.User Settings
b
c
Press Black Start or Color Start.
Press Stop/Exit.
105
Network Configuration List
C
The Network Configuration List is a report
listing the current network configuration
including the network print server settings.
The following reset functions are available:
1 Network
You can reset the print server back to its
default factory settings such as the
password and IP address information.
Note
Node name: Node name appears in the
Network Configuration List. The default
node name is “BRNXXXXXXXXXXXX”.
a
2 All Settings
You can reset all the machine settings
back to the settings that were set at the
factory.
Press Menu, 5, 4.
Brother strongly recommends you
perform this operation when you dispose
of the machine.
Machine Info.
4.Network Config
b
Press Black Start or Color Start.
Checking the remaining life of
parts
You can see the machine’s parts life on the
LCD.
a
Press Menu, 5, 5.
Machine Info.
5.Parts Life
b
Press a or b to choose 1.Drum,
2.Belt Unit, 3.PF Kit or
4.Fuser.
Press OK.
c
Press Stop/Exit.
Note
The life check will be accurate only if you
have reset the part counter when you
installed a new part. It will not be accurate
if that part’s life counter was reset during
the life of the used part.
106
Reset functions
Note
C
Unplug the interface cable before you
choose Network or All Settings.
C
Troubleshooting and routine maintenance
How to reset the machine
a
Press Menu, 1, 6.
General Setup
6.Reset
b
Press a or b to choose the reset function
you want to use.
Press OK.
c
Do one of the following;
C
Packing and shipping
the machine
When you transport the machine, use the
packing materials that came with your
machine. If you do not pack the machine
properly, you could void your warranty. The
machine should be adequately insured with
the carrier.
CAUTION
„ To reset the settings, press 1 and go
to step d.
When shipping the machine, each DRUM
UNIT / TONER CARTRIDGE ASSEMBLY
and the WASTE TONER BOX must be
removed from the machine and put in a
plastic bag. Failure to remove these items
and put them in plastic bags before
shipping may cause severe damage to the
machine and may VOID THE WARRANTY.
„ To exit without making changes,
press 2 and go to step e.
d
You will be asked to reboot the machine.
Do one of the following;
„ To reboot the machine press 1. The
machine will begin the reset.
„ To exit without rebooting the
machine, press 2. Go to step e.
e
Press Stop/Exit.
C
C
Make sure that you have the following parts
for repacking:
Note
1
You can also reset the Network settings
by pressing Menu, 4, 0.
2
3
1
Plastic bags - to be supplied by you, the
user; one for the waste toner box, and one
each for the four drum and toner cartridge
assemblies
2
Protective covers that were attached to the
original drum and toner cartridge
assemblies
3
Packing material for locking the belt unit
107
WARNING
This machine is heavy and weighs
approximately 50 lb. (22.7 kg). To prevent
injuries use at least two people to lift the
machine. Be careful not to pinch your fingers
when you put the machine back down.
CAUTION
DO NOT touch the shaded parts shown in
the illustrations.
IMPORTANT
If you pack the machine soon after turning
off the power make sure the machine has
cooled down completely.
a
b
Turn off the machine’s power switch.
c
Fully open the top cover and take out all
the drum unit and toner cartridge
assemblies.
108
Unplug all the cables and AC power
cord from the machine.
d
Attach the protective cover to each of
the drum unit and toner cartridge
assemblies.
e
Put each assembly into a plastic bag
and completely seal each bag.
Troubleshooting and routine maintenance
f
Remove the belt unit by holding the
green handle and lifting the belt unit up
and out of the machine.
h
Reinstall the belt unit back in the
machine.
h
h
C
g
Remove the waste toner box from the
machine, and then put it in a plastic bag
and seal the bag completely.
i
Reinstall the original packing material in
the machine.
109
j
Close the top cover.
k
Put the waste toner box and one drum
unit and toner cartridges assembly in
the Styrofoam piece.
l
110
Using two people, place the machine
into the plastic bag.
m
Put the machine and the Styrofoam
pieces into the carton. Match the front
side of the machine to the “FRONT”
mark on the Styrofoam pieces. Put the
Styrofoam pieces for the drum unit and
toner cartridge assemblies on the top of
the machine.
n
Put the power cord, and the three
remaining drum unit and toner cartridge
assemblies into the Styrofoam pieces as
shown in the illustration.
Troubleshooting and routine maintenance
o
Put the four carton trays on the top.
Note
If you are returning your machine to
Brother as part of the Exchange Service,
pack only the machine. Keep all separate
parts, including the drum unit and toner
cartridge assemblies, and printed
materials to use with your ‘Exchange’
machine.
p
C
Close the carton and tape it shut.
111
D
Menu and features
On-screen
programming
D
Menu keys
D
Your machine has been designed to be easy
to use. The LCD provides on-screen
programming using the menu keys.
We have created step by step on-screen
instructions to help you program your
machine. Simply follow the steps as they
guide you through the menu selections and
programming options.
Menu table
Access the menu.
D
Go to the next menu level.
You can program your machine by using the
Menu table on page 114. These pages list
the menu selections and options.
Accept an option.
Exit the menu by pressing
repeatedly.
Press Menu followed by the menu numbers
to program your machine.
Go back to the previous
menu level.
For example, to set Beeper volume to Low:
a
b
c
Press Menu, 1, 2.
Press a or b to choose Low.
Press OK.
Memory storage
Your menu settings are stored permanently,
and in the event of a power failure will not be
lost. Temporary settings (for example,
Contrast) will be lost.
112
Scroll through the current
menu level.
D
Go back to the previous
menu level or forward to the
next menu level.
Exit the menu or stop the
current operation.
D
Menu and features
How to access the menu
mode
a
b
D
Press Menu.
Choose an option.
„ Press 1 for General Setup menu.
„ Press 2 for Copy menu.
„ Press 3 for Printer menu.
„ Press 4 for Network menu.
„ Press 5 for Machine Info. menu.
You can also scroll through each menu
level by pressing a or b for the direction
you want.
c
Press OK when the option you want
appears on the LCD.
The LCD will then show the next menu
level.
d
Press a or b to scroll to your next menu
selection.
e
Press OK.
When you have finished setting an
option, the LCD will show Accepted.
f
Press Stop/Exit to exit Menu mode.
D
113
Menu table
D
The factory settings are shown in Bold with an asterisk.
Choose & OK
Choose & OK
to accept
to exit
Main Menu
Submenu
Menu Selections
Options
Descriptions
1.General Setup
1.Paper
1.Paper Type
Thin
Sets the type of paper in
the paper tray.
22
Sets the size of the paper
in the paper tray.
22
Adjusts the volume level of
the beeper.
22
Increases the page yield of
the toner cartridge.
23
Conserves power.
23
Adjusts the contrast of the
LCD.
23
Plain*
Page
Thick
Thicker
Recycled Paper
2.Paper Size
A4
Letter*
Legal
Executive
A5
A5 L
A6
B5
B6
Folio
2.Beeper
—
Off
Low
Med*
High
3.Ecology
1.Toner Save
On
Off*
2.Sleep Time
Range varies
depending on model.
005Min*
4.LCD Contrast
—
b -nnnno+ a
b -nnnon+ a
b -nnonn+ a*
b -nonnn+ a
b -onnnn+ a
114
Menu and features
Main Menu
Submenu
Menu Selections
Options
Descriptions
Page
1.General Setup
5.Document Scan
1.Glass ScanSize
A4
Adjusts the scan area of
the scanner glass to the
size of the document.
See
Software
User’s
Guide on
the
CD-ROM.
(Continued)
Letter*
6.Reset
1.Network
1.Reset
2.Exit
2.All Settings
1.Reset
2.Exit
0.Local Language
—
(in USA)
English*
Restores all network
settings to factory default.
106
Restores all the machine
settings to factory default.
106
Allows you to change the
LCD language for your
country.
See
Quick
Setup
Guide.
You can choose the Copy
resolution for your type of
document.
29
Adjust the brightness for
copies.
30
Español
(in Canada)
English*
Français
2.Copy
1.Quality
—
Text
Photo
Auto*
2.Brightness
—
b -nnnno+ a
b -nnnon+ a
D
b -nnonn+ a*
b -nonnn+ a
b -onnnn+ a
3.Contrast
—
b -nnnno+ a
b -nnnon+ a
b -nnonn+ a*
b -nonnn+ a
b -onnnn+ a
Adjusts the contrast for
copies.
29
You can change to the
higher Copy resolution
when you make a text
copy with 100% ratio using
the scanner glass.
115
Main Menu
Submenu
Menu Selections
Options
Descriptions
2.Copy
4.Color Adjust
1.Red
b -nnnno+ a
Adjusts the red color for
copies.
(Continued)
b -nnnon+ a
Page
30
b -nnonn+ a*
b -nonnn+ a
b -onnnn+ a
2.Green
b -nnnno+ a
b -nnnon+ a
Adjusts the green color for
copies.
b -nnonn+ a*
b -nonnn+ a
b -onnnn+ a
3.Blue
b -nnnno+ a
b -nnnon+ a
Adjusts the blue color for
copies.
b -nnonn+ a*
b -nonnn+ a
b -onnnn+ a
3.Printer
1.Emulation
—
Auto*
HP LaserJet
Chooses the emulation
mode.
BR-Script 3
2.Print Options
1.Internal Font
1.HP LaserJet
2.BR-Script 3
3.Output Color
2.Configuration
—
Prints a list of the
machine’s printer settings.
3.Test Print
—
Prints a test page.
—
Auto*
Chooses color or black &
white printed documents. If
you choose Auto, the
machine selects a suitable
option for the document
(color or B&W).
Color
B&W
4.Reset Printer
—
1.Reset
2.Exit
5.Calibration
—
Calibrate
Reset
6.Auto Regist.
1.Registration
1.Start
2.Exit
2.Frequency
Low
Medium*
High
Off
116
Prints a list of the
machine’s internal fonts.
See
Software
User’s
Guide on
the
CD-ROM.
Restores the printer
settings to the original
factory default settings.
Adjusts the color density or
returns the color
calibration to the factory
settings.
82
Adjust the print position of
each color automatically.
82
Set the interval time you
want to carry out the auto
registration.
Menu and features
Main Menu
Submenu
Menu Selections
Options
Descriptions
3.Printer
7.Manual Regist.
1.Print Chart
—
Print the chart to manually
check the registration of
the colors.
2.Set Regist.
1 Magenta
Sets the correction value
on the chart you printed
from Print Chart.
(Continued)
2 Cyan
Page
83
3 Yellow
4 Magenta
5 Cyan
6 Yellow
7 Magenta
8 Cyan
9 Yellow
4.Network
8.Drum Cleaning
—
—
Carry out cleaning the
drum unit to improve the
print quality problem.
1.TCP/IP
1.Boot Method
Auto*
Chooses the BOOT
method that best suits your
needs.
Static
RARP
BOOTP
76
See
Network
User’s
Guide on
the
CD-ROM.
DHCP
2.IP Address
[000-255]. [000-255].
[000-255]. [000-255]
Enter the IP address.
3.Subnet Mask
[000-255]. [000-255].
[000-255]. [000-255]
Enter the Subnet mask.
4.Gateway
[000-255]. [000-255].
[000-255]. [000-255]
Enter the Gateway
address.
5.Node Name
BRNXXXXXXXXXXXX
Enter the Node name.
6.WINS Config
Auto*
Chooses the WINS
configuration mode.
Static
7.WINS Server
Primary
[000-255]. [000-255].
[000-255]. [000-255]
D
Specifies the IP address of
the primary or secondary
WINS server.
Secondary
[000-255]. [000-255].
[000-255]. [000-255]
117
Main Menu
Submenu
Menu Selections
Options
Descriptions
Page
4.Network
1.TCP/IP
8.DNS Server
Primary
(Continued)
(Continued)
Specifies the IP address of
the primary or secondary
DNS server.
See
Network
User’s
Guide on
the
CD-ROM.
[000-255]. [000-255].
[000-255]. [000-255]
Secondary
[000-255]. [000-255].
[000-255]. [000-255]
9.APIPA
On*
Off
0.IPv6
On
Off*
2.Ethernet
—
Auto*
100B-FD
Automatically allocates the
IP address from the linklocal address range.
Enable or Disable the IPv6
protocol. If you want to use
the IPv6 protocol, visit
http://solutions.brother. com/
for more information.
Chooses the Ethernet link
mode.
100B-HD
10B-FD
10B-HD
1.Reset
—
2.Exit
—
1.Serial No.
—
—
You can check the serial
number of your machine.
105
2.Page Counter
—
Total
You can check the number
of total pages the machine
has printed during its life.
105
0.Network Reset
5.Machine Info.
List
Restore all network
settings to factory default.
Copy
Print
3.User Settings
—
—
Lists your settings.
105
4.Network Config
—
—
Lists your Network
settings.
106
5.Parts Life
1.Drum
1.Black(K)
You can check the
percentage of a machine
part’s life that remains
available.
106
2.Cyan(C)
3.Magenta(M)
4.Yellow(Y)
118
2.Belt Unit
—
3.PF Kit
—
4.Fuser
—
Menu and features
Entering text
D
When setting certain menu selections, you will need to type text characters. The numeric keys
have letters printed on them.
Press the appropriate numeric key the number of times shown in this reference table to access
the character you want.
Press
Key
one
time
two
times
three
times
four
times
five
times
six
times
seven
times
eight
times
nine
times
1
1
1
1
1
1
1
1
1
1
2
a
b
c
A
B
C
2
a
b
3
d
e
f
D
E
F
3
d
e
4
g
h
i
G
H
I
4
g
h
5
j
k
l
J
K
L
5
j
k
6
m
n
o
M
N
O
6
m
n
7
p
q
r
s
P
Q
R
S
7
8
t
u
v
T
U
V
8
t
u
9
w
x
y
z
W
X
Y
Z
9
0
0
0
0
0
0
0
0
0
0
#
_
_
_
_
_
_
_
_
_
l
-
-
-
-
-
-
-
-
-
D
Inserting spaces
To enter a space in a number, press c once between numbers. To enter a space in a name,
press c twice between characters.
Making corrections
If you entered a letter incorrectly and want to change it, press d to move the cursor to the incorrect
character, and then press Clear/Back.
Repeating letters
To enter a character on the same key as the previous character, press c to move the cursor right
before pressing the key again.
119
E
Specifications
E
General
E
Printer Type
LED
Print Method
Electrophotographic LED
Memory Capacity
64 MB
LCD (liquid crystal display) 16 characters × 2 lines
Power Source
110 - 120 V AC 50/60 Hz
Power Consumption
Peak:
1176 W
Copying:
Average 480 W 1
Sleep:
Average 10 W
Standby:
Average 75 W
Dimensions
15.8 in.
(401 mm)
16.9 in.
(428 mm)
19.3 in.
(491 mm)
Weight
Without Drum/Toner Unit: 43.8 lb (19.9 kg)
Noise level
Sound power
Operating (Printing):
LWAd = 6.5 Bell (A)
Standby:
LWAd = 4.8 Bell (A)
Sound pressure
1
Operating (Printing):
LPAm = 53 dBA
Standby:
LPAm = 30 dBA
When making a copy from one sheet
120
Specifications
Temperature
Humidity
ADF (automatic document
feeder)
Operating:
50 °F to 90.5 °F (10 to 32.5 °C)
Storage:
32 °F to 104 °F (0 to 40 °C)
Operating:
20 to 80% (without condensation)
Storage:
10 to 90% (without condensation)
Up to 35 pages (Staggered) 20 lb (80 g/m2)
Recommended Environment for Best Results:
Temperature: 68 °F to 86 °F (20 to 30 °C)
Paper Tray
Humidity:
50% to 70%
Paper:
Xerox 4200 (20 lb/Letter)
250 Sheets 20 lb (80 g/m2)
E
121
Print media
Paper Input
E
Paper Tray
„ Paper Type:
Thin Paper, Plain Paper or Recycled Paper
„ Paper Size:
Letter, A4, B5(ISO), A5, A5 (Long Edge),
B6(ISO), A6, Executive, Legal and Folio
„ Paper Weight:
16 to 28 lb (60 to 105 g/m2)
„ Maximum Paper Tray
Capacity:
Up to 250 sheets of 20 lb (80 g/m2)
Plain Paper
Manual Feed Slot
„ Paper Type:
Thin Paper, Plain Paper, Thick Paper,
Thicker Paper, Bond Paper, Recycled
Paper, Envelopes or Labels 1
„ Paper Size:
Width: 3 to 8.66 in. (76.2 to 220 mm) 2
Length: 4.57 to 16 in. (116.0 to 406.4 mm) 2
„ Paper Weight:
16 to 43 lb (60 to 163 g/m2)
Paper Output Up to 100 sheets (face down print delivery to the output paper tray)
1
For labels, we recommend removing printed pages from the output paper tray immediately after they exit the machine
to avoid the possibility of smudging.
2
When using paper that is smaller than 4.1 × 5.8 in. (or A6 size) open the back cover (back output tray).
122
Specifications
Copy
E
Copy Speed (Monochrome)
Up to 17 pages/minute (Letter size) 1
Copy Speed (Full Color)
Up to 17 pages/minute (Letter size) 1
Color/Monochrome
Yes/Yes
Document Size
ADF Width:
5.8 to 8.5 in. (148 to 215.9 mm)
ADF Length:
5.8 to 14 in. (148 to 355.6 mm)
Scanner Glass Width:
Max. 8.5 in. (215.9 mm)
Scanner Glass Length: Max. 11.7 in. (297 mm)
1
Copy Width:
Max. 8.26 in. (208 mm)
Multiple Copies
Stacks or Sorts up to 99 pages
Reduce/Enlarge
25% to 400% (in increments of 1%)
Resolution
Up to 600 × 600 dpi
First Copy Out Time
(Monochrome)
Less than 19 seconds (from Ready mode)
First Copy Out Time (Color)
Less than 24 seconds (from Ready mode)
The copy speed may change depending on the type of document you copy.
E
123
Scan
E
Color/Monochrome
Yes/Yes
TWAIN Compliant
Yes (Windows® 2000 Professional/Windows® XP/
Windows® XP Professional x64 Edition/Windows Vista®)
Mac OS X 10.3.9 or greater 1
WIA Compliant
Yes (Windows® XP/Windows Vista®)
Color Depth
24 bit color
Resolution
Up to 19200 × 19200 dpi (interpolated) 2
Up to 1200 × 2400 dpi (optical) (From Scanner Glass)
Up to 1200 × 600 dpi (optical) (From ADF)
Document Size
ADF Width:
5.8 to 8.5 in. (148 to 215.9 mm)
ADF Length:
5.8 to 14 in. (148 to 355.6 mm)
Scanner Glass Width:
Max. 8.5 in. (215.9 mm)
Scanner Glass Length:
Max. 11.7 in. (297 mm)
Scanning Width
Max. 8.26 in. (210 mm)
Gray Scale
256 levels
1
For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/.
2
Maximum 1200 × 1200 dpi scanning with the WIA driver in Windows® XP/Windows Vista® (resolution up to
19200 × 19200 dpi can be chosen by using the scanner utility)
124
Specifications
Print
E
Emulations
PCL6, BR-Script3 (PostScript®3™)
Printer Driver
Host-Based Driver for Windows® 2000 Professional/
Windows® XP/Windows® XP Professional x64 Edition/
Windows Vista®/Windows Server® 2003 1/
Windows Server® 2003 x64 Edition 1/Windows Server® 2008 1
BR-Script3 (PPD file) for Windows® 2000 Professional/
Windows® XP/Windows® XP Professional x64 Edition/
Windows Vista®/Windows Server® 2003 1/Windows Server® 2008 1
Mac OS X 10.3.9 or greater 2: Brother Driver
BR-Script3 (PPD file) for Mac OS X 10.3.9 or greater 2
Resolution
600 dpi × 600 dpi, 2400 dpi (600 × 2400)
Print Speed
(Monochrome)
Up to 17 pages/minute (Letter size) 3
Print Speed (Color)
Up to 17 pages/minute (Letter size) 3
First Print Out Time
(Monochrome)
Less than 15 seconds (from Ready mode and standard tray)
First Print Out Time
(Color)
Less than 16 seconds (from Ready mode and standard tray)
First Copy Out Time
(Monochrome)
Less than 19 seconds (from Ready mode and standard tray)
First Copy Out Time
(Color)
Less than 24 seconds (from Ready mode and standard tray)
1
Print only via network.
2
For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/.
3
The print speed may change depending on the type of document you print.
E
125
Interfaces
E
USB
Use a USB 2.0 interface cable that is no longer than 6 feet (2.0 m). 1 2
LAN 3
Use an Ethernet UTP cable category 5 or greater.
1
Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a
USB 1.1 interface.
2
Third party USB ports are not supported.
3
See Ethernet wired network on page 129 and the Network User’s Guide on the CD-ROM for detailed network
specifications.
126
Specifications
Computer requirements
E
Minimum System Requirements and Supported PC Software Functions
Computer Platform & Processor
Minimum Recommended Hard Disk Space Supported
Operating System
RAM
to install
PC
Minimum Speed RAM
Version
Software
For
For
Drivers Applications Functions
®
®
®
®
64
MB
256
MB
150
MB 310 MB Printing,
Windows
Windows
Intel Pentium II
Scanning
Operating 2000
or equivalent
System 1
Professional 4
128 MB
Windows® XP
Home 2 4
Supported
PC
Interface 3
USB,
10/100
Base Tx
(Ethernet)
Windows® XP
Professional 2 4
Windows® XP
Professional
x64 Edition 2
Windows
Vista® 2
64-bit (Intel®64 or
AMD64)
supported CPU
256 MB
512 MB
Intel® Pentium® 4 or
equivalent 64-bit
512 MB
1 GB
500 MB
500 MB
256 MB
512 MB
50 MB
N/A
(Intel®64 or AMD64)
supported CPU
Windows
®
Intel® Pentium® III
or equivalent
Server®
64-bit (Intel®64 or
AMD64)
supported CPU
Server
2003 (print
only via
network)
Windows
2003 x64
Edition
(print only
via network)
Windows
Intel® Pentium® 4 or
®
Server 2008 equivalent 64-bit
(print only via (Intel®64 or AMD64)
network)
supported CPU
Macintosh Mac OS X PowerPC® G4/G5,
Operating 10.3.9 PowerPC® G3
System
10.4.3
350MHz
Mac OS X PowerPC® G4/G5,
10.4.4 or
Intel® Core™
greater 5
Processor
Printing
10/100
Base Tx
(Ethernet)
E
512 MB
2 GB
128 MB
256 MB
512 MB
80 MB
400 MB
Printing,
Scanning
1 GB
USB,
10/100
Base Tx
(Ethernet)
1
Internet Explorer® 5.5 or greater.
2
For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi.
3
Third party USB ports are not supported.
4
PaperPort™ 11SE supports Microsoft® SP4 or higher for Windows® 2000 and SP2 or higher for Windows® XP.
5
For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/.
127
Consumable items
Toner Cartridge Life
Starter Toner Cartridge:
E
Approx. 1,000 pages
(Letter) 1
Standard Toner Cartridge:
TN-210BK (Black):
Approx. 2,200 pages
(Letter) 1
TN-210C (Cyan):
Approx. 1,400 pages
(Letter) 1
TN-210M (Magenta):
Approx. 1,400 pages
(Letter) 1
TN-210Y (Yellow):
Approx. 1,400 pages
(Letter) 1
Drum Unit
DR-210CL 2
DR-210CL-BK 3
DR-210CL-CMY 4
Approx. 15,000 pages
(Letter) 5
Belt Unit
BU-200CL
Approx. 50,000 pages
(Letter)
Waste Toner Box
WT-200CL
Approx. 50,000 pages
1
Approx. cartridge yield is declared in accordance with ISO/IEC 19798.
2
Contains 4 pc. Drum Set
3
Contains 1 pc. Black Drum Unit
4
Contains 1 pc. Color Drum Unit
5
Drum yield is approximate, and may vary by type of use.
128
Specifications
Ethernet wired network
E
Network board
model name
NC-6700h
LAN
You can connect your machine to a network for Network Printing,
Network Scanning. 1
Support for
Windows® 2000 Professional, Windows® XP, Windows® XP
Professional x64 Edition, Windows Vista®, Windows Server® 2003 1,
Windows Server® 2003 x64 Edition 1, Windows Server® 2008 1
Mac OS X 10.3.9 or greater 2 3
Protocols
Network type
IPv4:
ARP, RARP, BOOTP, DHCP, APIPA (Auto IP),
WINS/NetBIOS name resolution, DNS Resolver,
mDNS, LLMNR responder, LPR/LPD,
Custom Raw Port/Port9100, IPP/IPPS,
FTP Client and Server, TELNET Server,
HTTP/HTTPS Server, SSL/TLS,
TFTP Client and Server, SMTP Client, APOP,
POP before SMTP, SMTP-AUTH, SNMPv1/v2c/v3,
ICMP, LLTD responder, Web Services Print,
CIFS Client, SNTP
IPv6:
(Turned off as default) NDP, RA, DNS resolver,
mDNS, LLMNR responder, LPR/LPD,
Custom Raw Port/Port9100, IPP/IPPS,
FTP Client and Server, TELNET Server,
HTTP/HTTPS server, SSL/TLS,
TFTP Client and Server, SMTP Client, APOP,
POP before SMTP, SMTP-AUTH, SNMPv1/v2c/v3,
ICMPv6, LLTD responder, Web Services Print,
CIFS Client, SNTP
Ethernet 10/100 BASE-TX Auto Negotiation (Wired LAN)
129
E
Management
utilities 4
BRAdmin Light for Windows® 2000 Professional, Windows® XP,
Windows® XP Professional x64 Edition, Windows Vista®, Windows
Server® 2003, Windows Server® 2003 x64 Edition, Windows
Server® 2008 and Mac OS X 10.3.9 or greater 3
BRAdmin Professional for Windows® 2000 Professional, Windows®
XP, Windows® XP Professional x64 Edition, Windows Vista®,
Windows Server® 2003, Windows Server® 2003 x64 Edition and
Windows Server® 2008
Web BRAdmin for Windows® 2000 Professional, Windows® XP,
Windows® XP Professional x64 Edition, Windows Vista®, Windows
Server® 2003, Windows Server® 2003 x64 Edition and Windows
Server® 2008
Client computers with a web browser supporting Java.
1
Print only via network.
2
Mac OS X 10.3.9 or greater (mDNS)
3
For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/.
4
BRAdmin Professional and Web BRAdmin are available as a download from http://solutions.brother.com/.
130
F
Glossary
F
This is a comprehensive list of features and terms that appear in Brother manuals. Availability of
these features depends on the model you purchased.
ADF (automatic document feeder)
The document can be placed in the ADF
and scanned one page at a time
automatically.
Temporary settings
You can choose certain options for each
copy without changing the default
settings.
Beeper Volume
Volume setting for the beep when you
press a key or make an error.
User Settings List
A printed report that shows the current
settings of the machine.
Cancel Job
Cancels a programmed print job and
clears the machine’s memory.
Contrast
Setting to compensate for dark or light
documents, by making copies of dark
documents lighter and light documents
darker.
Gray Scale
The shades of gray available for copying
photographs.
LCD (liquid crystal display)
The display screen on the machine that
shows interactive messages during
On-Screen Programming.
F
Menu mode
Programming mode for changing your
machine’s settings.
OCR (optical character recognition)
The bundled ScanSoft™
PaperPort™ 11SE with OCR or Presto!
PageManager software application
converts an image of text to text you can
edit.
Resolution
The number of vertical and horizontal lines
per inch.
Scanning
The process of sending an electronic
image of a paper document into your
computer.
131
G
Index
A
Accessories and supplies .......................... ii
ADF (automatic document feeder)
using .....................................................20
Apple Macintosh
See Software User’s Guide on the
CD-ROM.
B
Belt unit
replacing ...............................................96
Brother
accessories and supplies ........................ ii
Brother numbers ...................................... i
Customer Service .................................... i
FAQs (frequently asked questions) .......... i
product support ........................................ i
service centers ......................................... i
warranties .................................... iii, iv, vi
C
Cleaning
corona wires ..........................................75
drum unit ...............................................76
LED head ..............................................74
scanner .................................................73
Consumable items ............................ 84, 85
Control panel overview ..............................6
ControlCenter2 (for Macintosh)
See Software User’s Guide on the
CD-ROM.
ControlCenter3 (for Windows®)
See Software User’s Guide on the
CD-ROM.
Copy
contrast ........................................... 26, 29
copy mode ............................................ 26
Enlarge/Reduce key ............................. 27
keys .................................................. 6, 27
multiple ................................................. 26
N in 1 (page layout) .............................. 30
Options key .......................................... 28
out of memory ...................................... 32
quality ................................................... 29
single .................................................... 26
sort (ADF only) ..................................... 29
temporary settings ................................ 27
using ADF ....................................... 29, 31
using scanner glass .............................. 31
Corona wires ........................................... 75
D
Document
how to load ..................................... 20, 21
jam ........................................................ 66
Drum unit
checking (remaining life) .................... 106
cleaning .......................................... 75, 76
E
Enlarge/Reduce key ................................ 27
Envelopes ............................. 12, 15, 16, 18
Labels ................................................... 12
Error messages on LCD .......................... 61
Init Unable XX ...................................... 63
No Paper .............................................. 63
Out of Memory ...................................... 63
Print Unable XX .................................... 64
Scan Unable XX ................................... 65
F
Folio ................................................... 16, 22
G
Gray scale ............................................. 124
132
H
N
HELP
LCD messages ...................................112
Menu Table ................................ 112, 114
using menu keys .................................112
N in 1 (page layout) ................................. 30
Network
printing
See Network User’s Guide on the
CD-ROM.
scanning
See Software User’s Guide on the
CD-ROM.
J
Jams
document ..............................................66
paper .....................................................67
O
L
Out of Memory message ................... 32, 63
Labels ............................ 11, 12, 15, 16, 19
LCD (liquid crystal display) ............... 6, 112
contrast .................................................23
P
M
Machine information
checking remaining life of parts ..........106
page counts ........................................105
status LED ..............................................8
Macintosh
See Software User’s Guide on the
CD-ROM.
Maintenance, routine ...............................72
checking the remaining life of parts ....106
replacing
belt unit ..............................................96
drum units ..........................................91
toner cartridge ....................................86
waste toner box ...............................100
Memory
adding DIMM (option) ...........................47
installing .............................................47
storage ................................................112
Menu Table ................................... 112, 114
using menu keys .................................112
Mode, entering
copy ......................................................26
scan ........................................................7
Packing and shipping the machine ........ 107
Page layout (N in 1) ................................. 30
Paper ............................................... 15, 122
how to load ............................................. 9
in manual feed slot ............................ 11
in paper tray ........................................ 9
jam ....................................................... 67
recommended ................................ 15, 16
size ................................................. 15, 22
size of document ........................ 123, 124
tray capacity ......................................... 16
type ................................................ 15, 22
PaperPort™ 11SE with OCR
See Software User’s Guide on the
CD-ROM and Help in the PaperPort™
11SE application to access How-to-Guides.
Power failure ......................................... 112
Print
difficulties ............................................. 49
drivers ................................................ 125
paper jams ........................................... 67
quality ............................................. 51, 54
resolution ............................................ 125
specifications ...................................... 125
Printing
See Software User’s Guide on the
CD-ROM.
Programming your machine .................. 112
133
G
Q
T
Quality
copying ........................................... 28, 29
printing ........................................... 51, 54
Temporary copy settings ......................... 27
Text, entering ........................................ 119
Toner Save .............................................. 23
Troubleshooting ....................................... 49
document jam ....................................... 66
error messages on LCD ....................... 61
if you are having difficulty
copy quality ....................................... 49
network .............................................. 52
paper handling .................................. 51
print quality .................................. 51, 54
printing .............................................. 49
scanning ............................................ 50
software ............................................. 50
maintenance messages on LCD .......... 61
paper jam ............................................. 67
R
Reducing
copies ....................................................27
Replacing
belt unit .................................................96
drum units .............................................91
toner cartridge .......................................86
waste toner box ...................................100
Resolution
copy ....................................................123
print .....................................................125
scan ....................................................124
S
Safety instructions ....................................40
Scanner glass
using .....................................................21
Scanning
See Software User’s Guide on the
CD-ROM.
Secure key .................................................6
Serial number
how to find............... See inside front cover
Service centers ........................................... i
Shipping the machine ............................107
Sleep time ................................................23
Sort ..........................................................29
Status LED .................................................8
134
V
Volume, setting
beeper .................................................. 22
W
Warranties
Canada ...................................................vi
Notice-Disclaimer ................................... iii
USA ........................................................iv
Waste toner box
replacing ............................................. 100
Windows®
See Software User’s Guide on the
CD-ROM.
World Wide Web .........................................i
EQUIPMENT ATTACHMENT LIMITATIONS
(Canada only)
NOTICE
This product meets the applicable Industry Canada technical specifications.
Brother International Corporation
100 Somerset Corporate Boulevard
P.O. Box 6911
Bridgewater, NJ 08807-0911 USA
Brother International Corporation (Canada) Ltd.
1 rue Hôtel de Ville,
Dollard-des-Ormeaux, QC, Canada H9B 3H6
Visit us on the World Wide Web
http://www.brother.com/
These machines are made for use in the USA and Canada only. We cannot recommend using
them overseas because the power requirements of your Multi-Function Center may not be
compatible with the power available in foreign countries. Using USA or Canada models
overseas is at your own risk and may void your warranty.