Home Phone Service Guide
• calling features and services
• tips and instructions
Primus Home Phone Service
Inside your guide to
Primus Home Phone Service
Services included with Primus Home Phone Service:
911, 411, 711, 0
pg 1
Calling Feature Options:
Alternate Number
pg 2
Call Display
pg 2
Call Display Blocking (*67)
pg 3
Call Forwarding
Call Screening
pg 3
Call Trace
pg 4
Call Waiting
pg 5
Visual Call Waiting
pg 6
Conference (3-way) Calling
pg 6
Last Call Return
pg 7
Privacy Guard
pg 7
Voice Mail
pg 8
How to set up your voice mailbox
pg 8
How to retrieve messages
pg 9
Quick keys
pg 9
Extension Mailboxes
pg 9
Services included with
Primus Home Phone Service
In addition to your current phone number, telephone directory listing and reliable local calling,
the following essential services are included:
Enhanced Emergency Service 911
911 service allows you to directly dial the digits 9-1-1 and be connected to the closest local
Emergency Service Bureau to report emergencies.
Directory Assistance 411
To reach an Operator who will provide you with name, number and address information on
listings, dial “411”. 411 calls are charged at pay-per-use rate that varies by region.
Message Relay Service/Telephone Device for the Deaf 711
Message Relay Service provides deaf, deafened, hard of hearing and speech impaired customers
with the ability to communicate through the use of TTY (teletypewriter).
TTY to TTY dial 711
TTY to Voice dial 711
Voice to TTY dial 1-800-855-0511
Local Operator Service 0
The local Operator can be reached by dialing “0”. The Operator will provide basic information,
including dialing instructions and country code details.
*Charges may apply
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Calling Feature Options
Alternate Number
Have a fax machine? Need a business line? Have a teenager that wants his or her own line?
With Primus Alternate Number, you can assign up to two additional telephone numbers –
each with its own unique ring – to your existing line. This feature is also often known as
Ident-A-Call or Distinct Ring.
Even though you may have up to three telephone numbers, you still only have one line.
Call Waiting and Alternate Number Ringing
Primus Home Phone Service does not support Deny Call Waiting on secondary numbers.
For example, if your secondary number is engaged and a second call to this number arrives, it
will receive a Call Waiting reminder (beep) if the main number has the Call Waiting feature.
This is the default set-up.
Note: this may cause an interruption in fax and data transmissions. If you are using a
secondary line for a fax machine or dial-up Internet, you may want to use the suspend call
waiting procedure before placing your call to avoid these interruptions. (See Call Waiting)
Call Display
With Primus Call Display, you’ll see who’s calling before you answer the phone. Screen your
calls, avoid interruptions or ignore unwanted calls completely – you decide! Incoming callers
who use Call Display Blocking will be displayed as “Private Name/Private Number”.
How to use Call Display
• You’ll either need a telephone with a call display screen or a separate call
display unit connected to your telephone.
• When you have a call, simply wait for the start of the second full ring, the name† and
number of the caller will appear on the call display screen.You will also see the date and
time of the call if your display supports this function.
† The caller’s name may not be available in certain geographic areas.
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Calling Feature Options
Call Display Blocking
For greater privacy and security, you can use Primus Call Display Blocking to block the delivery
of your name and phone number on a per call basis. If the person you have called subscribes
to Call Display, your call will be identified as “Private Name/Private Number”.
How to use Call Display Blocking
1. Press *67
2. Listen for 3 beeps
3. Dial the number you want to call
Call Forwarding
No matter where life takes you, you can always be reached when you want to. Primus Call
Forwarding directs your incoming calls to any phone you designate. So you can receive calls
made to your home phone at the cottage, at work, on the road, or anywhere else†.
How to use Call Forwarding
1. Press *72 and listen for three beeps followed by dial tone
2. Call the number that you want your calls forwarded to
3. Call forwarding will be activated when someone answers the phone or voice mail picks up
(the call must last at least five seconds)
How to cancel Call Forwarding
1. Press *73
2. Listen for two beeps
3. Hang up
When Call Forwarding service is turned on and someone tries to reach you, your telephone
will ring once then will go to the forwarded destination.Your home phone cannot receive calls
but you can make outgoing calls.
Unanswered calls will not route to your voice mail service when call forwarding is engaged.
† Customer is responsible for toll charges.
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Calling Feature Options
If forwarding to a long distance number, normal long distance charges will apply
and will be billed to your account.
Call Forwarding service can only be turned on and off from your regular telephone line.
Call Screening
Primus Call Screening will help prevent you from receiving repeated, annoying phone calls.
Callers on your call screen list will hear a polite voice message that you are not accepting calls
right now. You can easily turn Call Screening on and off, and add or delete numbers from your
list at any time. A maximum of 12 call screen numbers is allowed at any one time.
How to use Call Screening
1. Press *60
2. Follow the voice prompts to control the service
You will have the option to:
Add a telephone number to your list
Remove a telephone number from your list
Hear your list of currently screened telephone numbers
Add the number of the last person that called you
Replay the voice announcement prompts
3. Hang up when you are finished with your list
How to turn Call Screening on and off
1. Press *60
2. A voice message will announce whether your service is on or off and will provide
voice prompts
3. Press 3 to turn your list on or off
4. Hang up
Call Screen service does not screen out Unknown Numbers.
A private number can only be added to your Call Screen list if it is the last incoming call you received.
When reviewing your Call Screen list, a private number entry will be voiced back as “private”.
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Calling Feature Options
If you have turned on Call Forwarding service and your Call Screen list is on, calls from numbers
on your list will still hear the recorded announcement and will not be forwarded.
Call Trace
If you have received a threatening or harassing phone call, an additional safety feature you can
initiate is Call Trace†. When a Call Trace is initiated, a special record will be printed at our
head office. We will only release the details of the Call Trace record to the appropriate law
enforcement officials.
How to use Call Trace
1. Press *57 immediately after you receive an offending call and hang up
2. You must then file a complaint regarding the offending call with local Police
Using Call Trace service does not guarantee that the Police will accept your case or follow up
on a Call Trace request.
Call Waiting
With Primus Call Waiting, you’ll never have to miss an important call because you’re on the
phone – you’ll know when another caller is trying to reach you. And your callers won’t hear
a busy signal.
How to use Call Waiting
• If you’re on the phone, a quiet “beep” will let you know that another caller
is trying to reach you.
• You can put your original call on hold while you take the new call by
pressing the LINK or FLASH button.
• You can toggle between the two calls by pressing the LINK or FLASH button
• To end the first call before answering the second, hang-up.The phone will
ring with the second call.
The second caller will hear a ringing tone rather than a busy signal. If you do not answer a
waiting call within two rings, it will go unanswered or route to your Voice Mail service if you
are a subscriber.
† There is a charge of $5.00 for each successful use of Call Trace.
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Calling Feature Options
Call Waiting service will not work when you establish a Three-Way Calling call.The caller will
receive a busy signal or be routed to Call Answer service if you subscribe to it.
How to suspend Call Waiting
1. Press *70 before placing a call
2. This will suspend Call Waiting during your next call (any incoming callers will hear
a busy signal).
3. Call Waiting will be restored once you have completed your call
Visual Call Waiting
Primus Visual Call Waiting lets you see the name and number of a waiting call, so that you will
always know who is calling before you decide to interrupt your first call to connect to the second.
Local calls are signaled by a short beep while a long distance call is signaled by a long beep
followed by two short beeps. After the start of the second full ring, the name† and number
of the second caller will be displayed. To answer the second call use the same steps as regular
call waiting.
Conference (3-way) Calling
Need to make plans with more than one friend at the same time? Want to stay in touch with a
few family members or business colleagues in different locations? It’s easy with Conference Calling.
How to use Conference Calling
1. While on a call (or after placing the first call) put the party on hold briefly by pressing
the LINK or FLASH button.
2. Listen for three short beeps followed by regular dial tone. Press *71 .
3. Dial the number of the second party you wish to call. When the third person answers
you can either briefly press the LINK or FLASH button to connect all three parties
immediately, or consult privately and press the LINK or FLASH button when finished to
return to the original call.
4. If the number of the third party is busy or does not answer, or if you dial the wrong
number, press the LINK or FLASH button twice to return to the original call.
† The caller’s name may not be available in certain geographic areas.
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Calling Feature Options
Either of the called parties can hang up at any time without interrupting the call.The party
establishing the three-way call cannot hang up without terminating the call.
Three-Way Calling calls made to long distance numbers are also subject to applicable
long distance charges.
Last Call Return
Last call return allows you to retrieve the phone number of the last person who called.
This feature can be used whether you answered the last call or it was missed.
How to use Last Call Return
1. Press *69
2. The telephone number of the last call received will be announced
3. To return the call press 1
If the line is busy, hang up and the line will be monitored for 30 minutes. A short-short-long
ring will let you know when the line is free. Once you hear the ring, lift the receiver and the
call will be made automatically.
Privacy Guard
Privacy Guard forces the caller with masked or unavailable Caller ID to announce
himself or enter a special 3-digit access number before you take this call.
The caller will be asked to identify themselves by either pressing the star key to enter a
10-digit number, or releasing their number by pressing the pound key. A number must be
entered or released before their call will ring through.
To allow “Private” numbers that call you frequently (such as calls from cellular phones) to get
through to you automatically, you can add these numbers to your “Selective Acceptance List”.
The service also allows you to set a “Friends & Family Passcode” so friends and family members
who call from either “Private” or “Unknown” numbers can get through immediately, without
being intercepted.
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Calling Feature Options
How to use Privacy Guard
1. Press *11
2. You will have the option to:
Turn Call Privacy service On or Off
Access your Selective Acceptance List
Set a three-digit Friends & Family Passcode
Voice Mail
Primus Voice Mail gives you more control over your phone service by providing a wide range
of voice mail and call handling capabilities. It’s like having your own personal answering service!
Recording your greeting is quick and easy. Plus, there are no messy tapes to rewind or replace.
Voice Mail ensures that your calls are not missed, even if you’re on the phone. As soon as
your line is free, a stutter dial tone lets you know there’s a message waiting for you. If you
have a phone with a Message Waiting Indicator, a light will flash to let you know you have a
message waiting.
Your voice mailbox gives you the ability to retrieve messages from any telephone. A password
is used to ensure the privacy of all your messages. The Voice Mail service will also announce
how many new and saved messages are currently in your mailbox.
How to set up your voice mailbox
1. Dial *98 from your own phone
2. Your mailbox number is always your telephone number
3. Enter your temporary password (your password is your 7-digit telephone number)
4. Enter a new password – It can be any combination of 4 to 15 digits not beginning with 0
5. Record your name or telephone number as a personal identification
6. Record a greeting that callers will hear when the Voice Mail service picks up, or you may
use the system’s default greeting
7. Press the * key to exit
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Calling Feature Options
How to retrieve messages from your voice mailbox
1. Dial *98
2. Your mailbox number is always your telephone number
3. Enter your password
4. Follow the voice prompts to retrieve your messages or use one of the many other
Voice Mail features available.
How to retrieve messages from another telephone
1. Dial your own telephone number
2. Press 9 when the voice mail greeting answers your call
3. Your mailbox number is always your telephone number
4. Enter your password
5. Follow the voice prompts to retrieve your messages or to use one of the many other
voice mail features available
Voice Messaging Quick Keys
Press 1 to hear a message
Press 1 to go back eight seconds while message is playing
Press 11 to go back to the start of the message
Press 3 to fast forward eight seconds
Press 33 to end the message
Press 5 for the date and time of the call and the caller’s number, if available
Press 7 to delete the message
Press 9 to save the message
Press * to end message playback and return to previous menu
Press # to skip messages
Extension Mailboxes
This feature allows you to divide a single voice mailbox into up to four separate mailboxes.
Callers will be greeted with a message asking them to choose who they want to leave a
message for by pressing the appropriate number key. For added privacy, each mailbox can be
accessed with a unique private password.
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Calling Feature Options
How to set up your extension voice mailbox
1. Press *98 to enter Voice Mail, enter password and go to the Main Menu
2. Press 4 for Personal Options
3. Press 9 for Extensions
4. Enter the extension mail box number (1, 2, or 3) you wish to add
5. The voice mail will automatically create a temporary password for the new extension
(be sure to write down the temporary password so you can change it later if you wish)
6. Record the name of the person who will be using the new extension
7. Record a personal greeting for the extension
8. Change your main greeting to reflect the new extension
9. Press * to save and exit.
To contact us for support or to add any calling features, please email
customer.care@primustel.ca or call 1-800-806-3273.
You’ll also find more information at www.primus.ca including details on our long distance,
Internet and Wireless offers.
Please visit primus.ca/phonefeatureguide to view the most up to date feature guide
information for your service.
PRI-BE-05/08
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