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User’s Guide
PCS Connection Card
TM
by Novatel Wireless
Merlin
TM
C201
Table of Contents
1. Getting Started With Your PCS Connection Card TM
. . . . . . . . . . . . . . . 5
2. The Wireless Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
SM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Personal Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
7. Terms and Conditions & Warranty Information . . . . . . . . . . . . . . . . . 65
Welcome to Sprint
O nly Sprint built the largest all-digital, all-PCS nationwide network with advanced multimedia services, reaching more than 230 million people for clarity you can see and hear.
When it comes to mobile connectivity, the PCS Connection Card TM offers more freedom than ever before. No wires, no cables, just access to your data when you need it. The power of the Internet and company data is truly at your fingertips.
This guide will familiarize you with our technology and your new
PCS Connection Card and the Wireless Connection Manager Software through simple, easy-to-follow instructions. If you have already reviewed the
Getting Started Guide, which was packaged with your PCS Connection Card, then you're ready to explore the advanced features outlined in this guide.
If you have not read your Getting Started Guide, go to Section One - Getting
Started With Your PCS Connection Card (page 5). This section provides all
the information you need to install the Wireless Connection Manager
Software, activate your PCS Connection Card and much more. It also contains information on how to contact Sprint should you have questions about service, want to purchase additional products or services, or just to check your account balance.
Thank you for choosing Sprint.
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Introduction to this User’s Guide
T his User’s Guide introduces you to the PCS Connection Card and
Wireless Connection Manager Software through easy-to-follow instructions.
We know your time is valuable and that is why we have designed this guide to be used in a building block format or in stand-alone sections. You will get the most out of your card and software if you read each section. However, if you’d like to get right to a specific feature, simply go to that section.
Follow the instructions in that section and you'll be ready to use your card in no time.
If you require additional information or help, visit www.sprintpcs.com
or call PCS Customer Service Solutions SM at 1-888-211-4PCS (4727).
Tip: You can print out this guide to keep on hand or view it online. If you're viewing it online, simply click on a topic in the Table of Contents or on any page reference within a section to go directly to that topic.
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4
S e c t io n 1
Getting Started With Your
PCS Connection Card
TM
In This Section
䊳
Your PCS Connection Card
TM
䊳 PCS Connection Card Components
䊳
System Requirements
䊳 Care and Maintenance of Your PCS Connection Card
䊳
Installing the Wireless Connection Manager Software
䊳 Inserting and Removing Your PCS Connection Card
䊳
Activating Your PCS Connection Card
T his section walks you through the basics of getting started with your new PCS Connection Card, including installing the
Wireless Connection Manager Software and inserting and activating your card.
Section 1
Getting Started With Your PCS Connection Card 5
Your PCS Connection Card
The PCS Connection Card utilizes CDMA technology enabling real-time wireless access to email, the Internet or your company network. The card runs on most current Windows-compatible laptop or desktop computers, and it provides data transmission of up to 144 kilobytes per second (kbps).
The PCS Connection Card also runs on Pocket PC 2000 and Pocket PC
2002. Windows 98 (SR2/SE), 2000, ME or XP, as well as a type II PC card
(PCMCIA) slot are also required.
The Wireless Connection Manager Software allows you to monitor and control the operations of your card and it also provides you with limited diagnostic information for troubleshooting any difficulties you may encounter.
PCS Connection Card Components
All PCS Connection Card packages include the following components:
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PCS Connection Card
Storage case for your card
Getting Started Guide
CD-ROM containing the Wireless Connection Manager Software,
PCS Business Connection SM Web link and an electronic copy of the
User’s Guide
Getting Started
Before you can use your PCS Connection Card, you must first:
1.
Install the Wireless Connection Manager Software, located on the
Installation CD, onto your computer.
Note: Before installing your new software, delete or uninstall any previously existing modem or dialer software from your system.
Note: Do not insert the PCS Connection Card in the slot until prompted to do so by the Setup program.
2.
Insert the card into your computer’s PC card slot (Sprint label facing up). Windows will detect the card and automatically install the necessary card drivers.
Section 1
6 Getting Started With Your PCS Connection Card
3.
4.
Launch the Wireless Connection Manager Software application.
If your card has not previously been activated, the Activation Wizard will automatically launch and guide you through the process.
System Requirements
The following items are required in order to properly run the
PCS Connection Card and accompanying software:
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Pentium 90 (or higher) processor
Windows 98 (SR2), 2000, ME or XP
32 MB RAM (for Windows 98 and ME), or
64 MB RAM (for Windows 2000 and XP)
16 MB available hard drive space
CD-ROM drive
Type II PC card slot (PCMCIA)
Care and Maintenance
As with any electronic device, the PCS Connection Card should be handled with care. Follow these guidelines when using or storing your card:
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Avoid storing the card in places of extreme heat or cold.
Do not immerse the card in water.
Do not apply labels or decals to the top or bottom of the card, as this may cause the card to become jammed in the PC card slot.
Keep the card in a dry, clean space.
Never force the card into or out of your computer’s PC card slot.
When moving your computer, always remove the card from the PC card slot to avoid damage.
Managing Your PCS Account
For information about your PCS Account or to change your User name and password, visit www.sprintpcs.com
or call PCS Customer Service
Solutions at 1-888-211-4PCS (4727).
Section 1
Getting Started With Your PCS Connection Card 7
Installing the Wireless Connection
Manager Software
This section guides you step-by-step through the Wireless Connection
Manager Software installation procedure.
Once you complete the installation process and activate your
PCS Connection Card, you will be able to use your card with your
Internet applications.
If you require help at any time during the installation process, please contact PCS Customer Service Solutions at 1-888-211-4PCS (4727).
Windows 98 SE, ME, 2000 and XP Installation Process
To install the Wireless Connection Manager Software:
1.
2.
Insert the Installation CD into your computer’s CD-ROM drive.
The installation program will automatically run.
Follow the instructions displayed onscreen to begin installing the
Wireless Connection Manager Software. The Welcome window will
Figure 1: Welcome window
Section 1
8 Getting Started With Your PCS Connection Card
3.
Read the information displayed onscreen and click Next to continue. The License Agreement window will appear
4.
5.
Figure 2: License Agreement window
Read the agreement and select I read and agree to the above terms if you are satisfied with the agreement.
Click Next to continue. The Start Copying Files window will appear
Figure 3: Start Copying Files window
Section 1
Getting Started With Your PCS Connection Card 9
6.
If you are satisfied with the installation settings, click Next to
continue. A message will appear (see Figure 4) allowing you to
specify whether you want an icon for the Wireless Connection
Manager placed on your desktop.
7.
Figure 4: Desktop Icon message
Click Yes to create a desktop icon for the Wireless Connection
Manager or No if you would not like a desktop icon. The
Installation Complete
window will appear (see Figure 5).
Figure 5: Installation Complete window
Section 1
10 Getting Started With Your PCS Connection Card
8.
Click Finish to exit the Installation program. The Install window
Figure 6: Install window
9.
10.
You are required to restart your computer in order to complete the
Wireless Connection Manager Software installation procedure. Click
OK to reboot your computer.
Once your computer has rebooted, insert the PCS Connection Card into your computer’s PC card slot (see “Inserting and Removing
Your PCS Connection Card” on page 12 for more information).
Windows will detect the new hardware and will install the necessary drivers. The Found New Hardware window or Found New
Hardware Wizard will appear, depending on your operating system
Figure 7: Found New Hardware window
Note: If the message “Digital signature not found” appears, you will need to click Yes to properly install the hardware driver. When installing to
Windows 2000 or Windows XP, the message will appear three times; click
Yes each time to properly install the driver.
Section 1
Getting Started With Your PCS Connection Card 11
Inserting and Removing Your
PCS Connection Card
Before you insert the PCS Connection Card, you must first install the
Wireless Connection Manager Software. Once you have completed the installation procedure, you may insert your card into your computer’s PC card slot. The Sprint label should be facing up, and the 68-pin connector, located at the end of the card, should be inserted directly into the computer’s PC card slot.
Note: The PCS Connection Card should fit snugly, but you should be able to insert or remove it easily from your computer’s PC card slot.
A portion (the black section) of the card will remain outside the computer’s PC card slot. This section contains the card’s antenna and the
LED (light emitting diode). Because the card is not entirely contained in your computer’s PC card slot, it is important to remove the card when transporting your laptop or notebook.
To remove your card, you must first stop the card using the PC card tray icon , located in the bottom-right corner of your desktop. Click the icon and select Stop from the dialog box.
Once your card has been stopped, press the PC card eject button, located on your computer, and remove the card completely from the PC card slot.
Section 1
12 Getting Started With Your PCS Connection Card
Activating Your PCS Connection Card
To launch the Wireless Connection Manager, double-click the shortcut icon placed on your desktop, or select Start
J
Programs
J
Novatel
Wireless
J
Wireless Connection Manager .
If your card was not previously activated, once the Wireless Connection
Manager application opens, the Sprint Activation Wizard will automatically launch (if your card has been pre-activated, you will not see the Activation Wizard).
The Sprint Welcome
window will appear (see Figure 8).
Figure 8: PCS Connection Card Activation (window 1)
Section 1
Getting Started With Your PCS Connection Card 13
1.
Click Next to begin the activation process. The PCS Connection Card
Activation window will describe the activation process (see Figure 9).
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2.
Figure 9: PCS Connection Card Activation (window 2)
Please telephone PCS Customer Service Solutions to set up your
PCS wireless network account.
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If you will be using your PCS Connection Card primarily for business purposes, call 1-877-789-3969 .
If your card is intended primarily for personal use, call 1-888-715-4588 .
You should have the following information available:
Your billing address
Your Social Security or Tax ID number
Your driver’s license number
A pen and paper to write down your account information
During this call, PCS Customer Service Solutions will help you select your service plan and guide you through the activation process.
Section 1
14 Getting Started With Your PCS Connection Card
3.
Click Next when you are asked for your card’s Electronic Serial
Number (ESN). The third PCS Connection Card Activation window will appear, which displays your card’s ESN in the top field (see
4.
5.
6.
Figure 10: PCS Connection Card Activation (window 3)
Carefully repeat the Electronic Serial Number to the
Service Representative. You will then be given an activation code.
Enter the activation code into the bottom field of the
PCS Connection Card Activation window.
Click Next
to continue. The next window will appear (see Figure 11).
Figure 11: PCS Connection Card Activation (window 4)
Section 1
Getting Started With Your PCS Connection Card 15
7.
8.
Once you have been given your card’s phone number, enter the number in the top field, as shown in Figure 11.
Re-enter the phone number in the bottom field for activation, and click Next to continue.
Note: If the phone numbers you entered in the two fields do not match, a warning will appear requesting that you verify that the phone numbers entered are correct.
You have now successfully completed the activation process. Your phone number and lock code will be displayed at the bottom of the
final PCS Connection Card Activation window (see Figure 12).
Figure 12: PCS Connection Card Activation (window 5)
9.
Click Finish to exit the Sprint Activation Wizard.
You may now use the Wireless Connection Manager with your Internet applications. See Section 2: The Wireless Connection Manager on page 17 for more information.
Section 1
16 Getting Started With Your PCS Connection Card
S e c t io n 2
The Wireless Connection Manager
In This Section
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Wireless Connection Manager Main Window
䊳 Controlling the Wireless Connection Manager
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System Tray Icons
䊳 Using the Web Messaging Feature
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Using the Optimized RAS Option
䊳 PCS Connection Card Configuration Window
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PCS Connection Card Configuration Settings
䊳 PCS Connection Card Properties Window
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Detailed Status Reports Window
䊳 About Wireless Connection Manager Window
T he Wireless Connection Manager application allows you to monitor and control the operation of your PCS Connection Card. This section describes the functions of the various fields and windows contained in the
Wireless Connection Manager application.
Section 2
The Wireless Connection Manager 17
Wireless Connection Manager Main Window
When you launch the Wireless Connection Manager application, the
main window will open (see Figure 13).
Figure 13: Wireless Connection Manager main window
The main window consists of the following items:
Duration
Total Bytes Sent
Total Bytes Received
Connect or
Disconnect Button
Signal Strength
Status Bar
This field indicates the length of time connected.
This field indicates the amount of data (bytes) the card has sent during the current network session.
This field indicates the amount of data (bytes) the card has received during the current network session.
This button allows you to Connect or Disconnect from the network, depending on the current state of the card. If the card is locked when attempting to connect, you will be prompted to unlock it before connecting.
This display indicates the card’s signal strength. If adequate signal strength is present, several of the five bars will be shaded green. The greater number of bars filled, the stronger the signal strength.
Section 2
18 The Wireless Connection Manager
Sprint URL
PCS Connection Card
Status
Clicking http://www.sprintpcs.com
will take you directly to the PCS Web page when connected.
This status indicator, located at the bottom of the main window, displays the card’s network connection status.
Mail Icon
Clicking this button will open the Web Messaging window, which allows you to view any messages you have received.
Lock Icon
This button allows you to lock or unlock your card.
Controlling the Wireless Connection Manager
Connecting to the Network
To connect to the network, click Connect from the main window
(see Figure 14). The card will attempt to register to the network using the information provided in the default connection profile.
A connection profile provides Sprint with the necessary information to identify your card and access your network account.
Figure 14: Wireless Connection Manager main window
Section 2
The Wireless Connection Manager 19
Controlling Compression
In order to optimize the connection speed and enhance your wireless experience, data has been compressed. You may turn off compression by selecting Compression from the File menu (see Figure 15).
Figure 15: Compression Option window
When data is being compressed, the compression icon will appear in the main window under Signal Strength (see Figure 16).
Figure 16: Compression Active
Section 2
20 The Wireless Connection Manager
Disconnecting From the Network
To disconnect from the network, click Disconnect from the main window (see Figure 17).
Figure 17: Wireless Connection Manager main window
Quitting the Wireless Connection Manager Application
To quit the Wireless Connection Manager application, click the located in the top-right corner of the main window or select Exit from the File menu (see Figure 18). The PCS Connection Card will terminate its network connection, and the Wireless Connection Manager application will shut down.
Figure 18: Exit command
Section 2
The Wireless Connection Manager 21
Showing and Hiding the Wireless Connection Manager
Keeping the Wireless Connection Manager Window Always
Visible
To keep the Wireless Connection Manager window on top of all other open windows, select Always on Top from the Window menu
(see Figure 19).
Figure 19: Always on Top command
Once this menu item is selected (indicated by a check mark next to the item), the Wireless Connection Manager window will remain on top of all other windows.
Note: Click Always on Top a second time to disable this command. The check mark will disappear and the Wireless Connection Manager window will no longer remain on top of all other open windows.
Section 2
22 The Wireless Connection Manager
Hiding the Wireless Connection Manager Task Bar
To hide the Wireless Connection Manager task bar when you minimize the screen, select Hide When Minimized from the Window menu
(see Figure 20).
Figure 20: Hide When Minimized command
To re-open the Wireless Connection Manager window, double click the system tray icon , located in the bottom-right corner of your desktop.
You may also right-click on the system tray icon and select “Open
Wireless Connection Manager.” (For more information on system tray
icons, see “System Tray Icons” on page 28.)
Section 2
The Wireless Connection Manager 23
Total Bytes Fields
The Total Bytes fields are displayed in the main window (see Figure 21)
and in the General tab of the Detailed Status Report window (see
Figure 22). The last date the byte totals were cleared is also displayed in
the General tab. (For further information on the Detailed Status Report
window, see “Detailed Status Report Window” on page 45.)
Figure 21: Wireless Connection Manager main window
Figure 22: Detailed Status Report window
Important: The data displayed in the Total Bytes fields is for general information only and is not intended to be used for billing purposes.
Section 2
24 The Wireless Connection Manager
Clearing the Total Bytes Fields
You may clear the Total Bytes fields by using the Clear Bytes command, located under the Tools menu on the main window (see Figure 23).
Figure 23: Clear Bytes command
The date you last cleared the Total Bytes fields is displayed in the General
tab of the Detailed Status Report window (see Figure 22).
Section 2
The Wireless Connection Manager 25
Locking and Unlocking Your PCS Connection Card
Locking Your PCS Connection Card
The Wireless Connection Manager application contains a lock feature, which allows you to temporarily disable your card’s ability to call or connect to the network. Once you unlock your card, you may again access the network.
To lock your card:
1.
Click the Lock button located in the bottom-right corner of the
Wireless Connection Manager main window.
The Confirmation window will appear (see Figure 24)
2.
3.
Figure 24: Lock Confirmation window
Select Yes to lock the device.
You can also access the Device Lock Option by selecting
Configuration from the File menu to open the
PCS Connection Card Configuration window (see Figure 25).
Figure 25: PCS Connection Card Configuration window
Section 2
26 The Wireless Connection Manager
Unlocking Your PCS Connection Card
To unlock your card:
1.
Click the Lock button , located in the bottom-right corner of the
Wireless Connection Manager main window.
The Enter Lock Key window will be displayed (see Figure 26).
Figure 26: Enter Lock Key window
2.
Enter your lock code into the Enter Code text field, and click OK .
The default lock code is the last four digits of your card’s phone number. (To change your lock code, see “Changing Your Lock Code”
Once you have correctly entered your lock code, your card will be unlocked.
Section 2
The Wireless Connection Manager 27
System Tray Icons
A system tray icon will appear in the bottom-right corner of your desktop when you launch the Wireless Connection Manager application. The tray icon provides easy access to the Wireless Connection Manager’s main window and the card’s connection status.
The following icons indicate the card’s connection status:
- The card is currently connected to the network.
[flashing]
- The card is in the process of connecting to the network.
- The card is connected to the network but in a dormant state.
[flashing]
- The card is disconnecting from the network.
- The card is not connected to the network.
If the Wireless Connection Manager window is not visible, double-click on the tray icon to open it. (To set the window to always be visible, see
“Keeping the Wireless Connection Manager Window Always Visible”
You can control the operation of the Wireless Connection Manager by right-clicking on the tray icon, and selecting an action from the pop-up menu (see Figure 27).
Figure 27: Pop-Up menu
Section 2
28 The Wireless Connection Manager
Using the Web Messaging Feature
Viewing a Web Message
The Message button , located in the bottom-right corner of the main window, will flash if you have received a new text message.
To view a text message, click the Message button. The Web Messaging window will open (see Figure 28).
Figure 28: Web Messaging window
Double-click on the new message to view its contents (unread messages are indicated by bold font). The Web Messaging window also displays the number from which the message was received
(the Callback No ), and the date the message was received.
Section 2
The Wireless Connection Manager 29
Sending a Web Message
There are three ways to send a Web message:
1.
2.
Using your PCS Phone, dial the phone number to which you wish to send a message, and leave a numeric message.
Using your Web browser:
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Go to www.messaging.sprintpcs.com
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Select the Phone tab.
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Enter the PCS Phone Number to which you wish to send the message, the Callback number (the Callback number is a
7 or 10 digit phone number at which you can be reached), and the message, which can be up to 160 characters long
(including spaces).
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Once you have correctly entered the necessary information, click Send .
Using your email program:
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Open a new email message.
Address the email to the 10-digit PCS Phone Number at the domain “@messaging.sprintpcs.com”.
Include a subject if you desire, and compose your message
(up to 160 characters, including spaces).
Click Send .
Section 2
30 The Wireless Connection Manager
Deleting a Web Message
To delete a Web message, open the Web Messaging window by clicking on the Message button . The Web Messaging window will open.
Figure 29: Web Messaging window
Highlight the message you want to delete, and click the small red
(see Figure 29).
To delete all the messages in the Web Messaging window, click the large red .
Using the Optimized RAS Option
Your PCS Connection Card may be used to facilitate an optimized RAS
(remote access server) connection to your corporate office or other services that require a phone number for access.
Installing the PCS Software Modem
Creating a new connection to your dial-up network is simple; however, you must first install the PCS Software Modem. If the PCS Software modem is already installed, skip to “Adding a New Dial-up Connection”
If you attempt to add a new connection and the PCS Software modem is not installed, you will be prompted to install the modem on your computer’s COM port.
Section 2
The Wireless Connection Manager 31
1.
A help prompt window will be displayed to indicate that the PCS
Software modem has not been installed (see Figure 30). Click on the
hyperlink for instructions on installing the PCS Software modem on your computer’s COM port.
Figure 30: PCS Software Modem Install Help
Note: If installing with Windows 98SE, note the COM port number displayed in bold in the Help window. It will be used in step 4.
2.
Within your computer’s Control Panel, select the Phone and
Modem Options Utility
(see Figure 31). (In Windows 98SE, the
utility is called Modems .)
Figure 31: Control Panel
Section 2
32 The Wireless Connection Manager
3.
For Windows 2000 and XP, select the Modem tab and click Add
(see Figure 32). Proceed to step 6 (page 34).
4.
Figure 32: Phone and Modem Options (Windows 2000 & XP)
For Windows 98SE, click Add under the General
Figure 33: Modem Properties (Windows 98SE)
Section 2
The Wireless Connection Manager 33
5.
Select Other for “What type of modem do you want to install?” and click Next
6.
Figure 34: Install New Modem (Windows 98SE)
The Add/Remove Hardware Wizard will launch. Select “Don’t detect my modem; I will select it from a list” and click Next
Figure 35: Add/Remove Hardware Wizard
Section 2
34 The Wireless Connection Manager
7.
Select Sprint from the Manufacturers drop-down list. The PCS
Software Modem automatically appears in the Models text window
8.
Figure 36: Add/Remove Hardward Wizard
Highlight the COM port listed on the modem install help window
(see Figure 30) and click next (see Figure 37).
Figure 37: Add/Remove Hardware Wizard
IMPORTANT! The modem must be installed on the port identified by the
PCS Software Modem Install Help window.
Section 2
The Wireless Connection Manager 35
9.
A Digital Signature Not Found window will appear. Click Yes to disregard the notice and continue with the installation (see
Figure 38: Digital Signature Not Found
10.
Click Finish
to complete the installation (see Figure 39). The PCS
Software Modem now appears as a Phone and Modem option on your computer.
Figure 39: Add/Remove Hardware Wizard
Section 2
36 The Wireless Connection Manager
Adding a New Dial-up Connection
Adding a new dial-up connection in the PCS Wireless Connection
Manager is very similar to adding a dial-up connection on your computer. A New Connection Wizard will guide you through the process.
To configure your RAS (dial-up) connection:
1.
Select File
J
New Connection .
2.
Choose Dial-Up Networking Connection and click Next . The New
Conection Wizard will appear (see Figure 40).
3.
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Figure 40: New Connection Wizard 1
Enter the following information in the first window and click Next .
Phone Number – The 10-digit phone number of your connection
(including area code).
Note: You will need to enter the area code even if the dial-up number is a local number.
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Login – Your username for the dial-up network.
Password – Your password for the dial-up network.
Domain – Your domain name for the dial-up network (if applicable).
Section 2
The Wireless Connection Manager 37
4.
Enter the name you would like to assign to the new dial-up connection and click Next
5.
Figure 41: New Connection Wizard 2
Click Finish
to store the new dial-up connection (see Figure 42).
Figure 42: New Connection Wizard 3
Section 2
38 The Wireless Connection Manager
Editing a Dial-up Connection
Once you have configured new connections to your dial-up networks, you can edit the connection properties as necessary.
To edit a dial-up connection:
1.
Select File
J
Edit Connection .
2.
The Edit Connection window will appear (see Figure 43). Choose the
connection you wish to edit from the Select connection list.
3.
Figure 43: Edit Connection
Edit the entries in the Phone Number , Login , Password and/or
Domain fields and click OK to save the changes (or Cancel to discard).
Deleting a Dial-up Connection
To delete a dial-up connection:
1.
Select File
J
Edit Connection .
2.
3.
The Edit Connection window will appear (see Figure 43). Choose the
connection you wish to delete from the Select connection list.
Click Delete
. The Confirm Delete dialog box appears (see Figure 44).
4.
Figure 44: Confirm Delete
Click Yes to permanently delete the connection.
Section 2
The Wireless Connection Manager 39
PCS Connection Card Configuration Window
To access the PCS Connection Card Configuration window (see
Configuration from the File drop-down menu.
40
Figure 45: PCS Connection Card Configuration window
The configuration window contains the following items:
Network Service List
Receive Next Call As
List
Device Lock Option
Set Lock Code
Current System Time
The values contained in this drop-down list box include:
Automatic - If this value is selected, the card will automatically search for any available network service
(based on roaming agreements).
PCS - If this value is selected, the card will only attempt to connect with the Sprint Nationwide PCS Network.
Your card is configured to send or receive data transmissions only.
You have the option of locking or unlocking your card from this window.
You can change your current lock code by clicking the
Set Lock Code button.
This field displays the current system time, as displayed on your computer’s desktop.
Current CDMA Time
Show Connection
Properties
Enable Sound Alerts
This field displays the time as indicated by the CDMA base station. If you have changed location, the time displayed in this field may be different from the time displayed in the
Current System Time field.
If you have previously disabled the Connection Properties window, selecting this check box will activate the window so it is visible when you attempt to connect to the network.
Selecting this check box will turn on sound alerts for your
PCS Connection Card
PCS Connection Card Configuration Settings
Changing Your Roaming Settings
To change your roaming settings, select Configuration from the File menu (see Figure 46).
Figure 46: Configuration command
Section 2
The Wireless Connection Manager 41
The PCS Connection Card Configuration window will open (see
Figure 47). Select the desired value from the Network Service dropdown list box, and click OK to save the new roaming settings.
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Figure 47: PCS Connection Card Configuration window
The Automatic option directs the card to automatically search for any accessible network if you travel outside the PCS Service Area.
If the Automatic option is selected, and you are using your card outside the PCS Service Area, the Roaming icon will be visible on the Wireless Connection Manager’s main window.
The PCS option directs the card not to roam outside the
Sprint Nationwide PCS Network.
Section 2
42 The Wireless Connection Manager
Changing Your Lock Code
To change your current lock code:
1.
2.
Select Configuration from the File menu.
From the PCS Connection Card Configuration window, click Set
Lock Code .
The Change Lock Code window will appear (see Figure 48).
Figure 48: Change Lock Code window
3.
4.
5.
6.
Enter the current lock code into the Old Code text field.
Enter the new lock code into the New Code text field.
Enter the new lock code in the Re-Enter Code text field.
Click OK to accept the new lock code.
The new lock code will be saved to the card, and the Change Lock Code window will close.
Section 2
The Wireless Connection Manager 43
PCS Connection Card Properties Window
To access the PCS Connection Card Properties
select Properties from the File menu.
Figure 49: PCS Connection Card Properties window
The information contained in this window can be helpful for
PCS Customer Service Solutions in diagnosing any problems you may have with your card.
The following fields are displayed in the PCS Connection Card Properties window:
User Name
Phone Number
ESN (HEX)
PRL Version
Firmware Version
Hardware ID
This field displays your PCS User name.
This field displays your card’s phone number.
This field displays your card’s Electronic Serial Number
(ESN). The ESN is a unique number given to each card as a means of identification.
This field displays your card’s Preferred Roaming List
(PRL) version.
This field displays the firmware version your card uses.
This field displays your card’s hardware identification number.
Section 2
44 The Wireless Connection Manager
Modem Type
Manufacturer
This field displays your PCS Connection Card model.
This field displays the name of the manufacturing company of the card.
Detailed Status Report Window
To access the Detailed Status Report window, select Detailed Status
Report from the Tools menu. The Detailed Status Report window contains two tabs: General and History .
Figure 50: Detailed Status Report window (General)
The General
tab (see Figure 50) contains the following items:
Current Status Bar
Total Bytes
Transferred
Total Bytes Sent
Total Bytes Received
Date Total Bytes
Were Last Cleared
This status bar displays the card's current network connection status.
This field displays the total number of bytes the card has sent and received during the network session.
This field indicates the amount of data (bytes) the card has sent during the current network session.
This field indicates the amount of data (bytes) the card has received during the current network session.
This field displays the date the byte totals were last cleared.
Section 2
The Wireless Connection Manager 45
The History
tab (see Figure 51) displays the date, time, and current card
and network session activities. This tab is useful when attempting to diagnose problems with either your card or your network connection.
Figure 51: Detailed Status Report window (History)
About Wireless Connection Manager Window
To access the About Wireless Connection Manager window (see Figure 52),
select About Wireless Connection Manager from the Help menu.
Figure 52: About Wireless Connection Manager window
This window contains information about the Wireless Connection
Manager application, including:
䊳
䊳
䊳
The software version
The date the software was released
The copyright information
Section 2
46 The Wireless Connection Manager
Updating the Wireless Connection Manager Software
The Wireless Connection Manager will automatically check periodically for available updates to its software version. To manually check for software updates, select Start
J
Wireless Connection Manager Update
Figure 53: Wireless Connection Manager Update
The Wireless Connection Manager Update Wizard will display
Next . The update wizard will search for a software upgrade, and if one is available it will automatically update your
Wireless Connection Manager Software.
Figure 54: Wireless Connection Manager Update Wizard
Section 2
The Wireless Connection Manager 47
48
S e c t io n 3
PCS Vision
SM
In This Section
䊳
Web
䊳 Messaging
䊳
PCS Business Connection SM
CS Vision SM brings you clarity you can see and hear, with enhanced, P always-on multimedia services like email, Internet browsing and
PCS Business Connection SM that are easy to learn and use. This rich, colorful graphic experience will be visually comparable to your home or office computer. It's clearly a whole new way to look at wireless.
Section 3
PCS Vision 49
Accessing the Web With Your
PCS Connection Card
Launching the Web
To launch the Web:
䊳
From the card’s main menu, highlight Web and select Launch .
Your User Name
When you buy a PCS Connection Card and sign up for service, you're automatically assigned a User name. Then, when you use PCS Vision, your User name is submitted to identify you to the Sprint Nationwide PCS
Network. The User name is also useful as an address for email and instant messaging, as a way to personalize Internet services, and as an online virtual identity.
A User name is typically based on the customer's name and a number, followed by “@sprintpcs.com.” For example, the third John Smith to sign up for PCS Vision Services might have [email protected] as his User name. If you want a particular User name, you can visit www.sprintpcs.com
and get the name you want – as long as nobody else has it!
Note: If you already have a PCS Mail User name, that will automatically become your PCS Vision User name.
Your User name will be automatically programmed into your
PCS Connection Card. You don't have to enter it.
Note: PCS Vision services are not available in certain Affiliate markets.
See Service Area Guide for coverage details.
Section 3
50 PCS Vision
Messaging
Now you can send and receive email and instant messages on select
PCS Connection Cards. These appear on your screen as Page/Text and include numeric messages as well as text PCS Messages.
Signing Up for Web Updates
With Web Updates, you can have news and information sent directly to your PCS Connection Card at the times you choose.
To select the information you want sent to your card:
1.
2.
3.
From your computer, log on to the Internet.
Go to the site from which you want to receive information. A few of the sites you can visit are America Online ® , Yahoo!
® , MSN ® and ebay ® . (The location where you request updates within each site will vary.)
Where indicated on the site, input your 10-digit PCS Phone Number followed by “@messaging.sprintpcs.com.” For example:
Upon completing the registration process, you should begin receiving updates on your card as requested.
Section 3
PCS Vision 51
Using Email
With Email, you can set up an account at no additional charge and perform many of the typical email functions from your PCS Phone that you can from your personal computer.
You can manage your Email Account from your PCS Phone or personal computer at www.sprintpcs.com
. You can also access other select email providers from the Web.
Accessing Email Messages
1.
2.
3.
4.
To access Email Messages:
5.
From the Web home page, select the Messaging folder.
From the Messaging folder, select Email . If you’re a first-time user, prompts will help you set up your email account by establishing a
User name and password.
To view your messages, select Inbox .
Select the message you wish to read.
Once you’ve read a message, use the quick actions at the end of each message ( Erase , Reply , Reply All or Next Message ) or select
Menu for a full list of options.
Composing Email Messages
1.
2.
3.
4.
To compose an Email Message:
5.
6.
From the home page, select the Messaging folder.
From the Messaging folder, select Email .
Select Compose .
Select Add Name to enter the address of the person to whom you’re sending a message and press OK .
Select Next to enter the subject of your email and your specific message.
Select Send when your message is ready to be delivered.
Section 3
52 PCS Vision
PCS Business Connection
SM
Personal Edition
PCS Business Connection SM Personal Edition is designed to offer secure wireless access to both Microsoft ® Outlook ® and Lotus Notes ® .
PCS Business Connection Personal Edition delivers the following features:
䊳 Business email access : Read, reply to, forward, delete and compose your company email.
䊳
䊳
䊳
Company directory and contacts : Search, view, call, and email contacts from your company's directory. Do all this and add/edit your personal contacts.
Work calendar : Accept and reject meetings, view daily summaries and details, navigate to various dates.
Files/information on your PC : Browse folders, download and view documents from any device using a PC browser or Pocket
Internet Explorer.
To use PCS Business Connection Personal Edition, visit businessconnection.sprintpcs.com
and download the PCS Business
Connection Personal Edition software to your work PC. This allows data to be securely retrieved in real-time by your wireless device when connected to the Sprint Nationwide PCS Network. There is a monthly charge for PCS Business Connection, and usage charges will also apply.
When your work PC isn't on, you can share connections with your co-workers so that you have always-on access to your email, calendar and contacts. Your data remains secure behind the company firewall and any changes you make on your wireless device are instantly updated on your company server without the need to synchronize.
Additional PCS Business Connection solutions are available to your company. For more details, visit businessconnection.sprintpcs.com
.
Section 3
PCS Vision 53
PCS Vision FAQs
How will I know when my card is ready for
PCS Vision Service?
Your User name (for example, [email protected]) will appear on the display screen.
How do I sign-in for the first time?
You are automatically signed in to PCS Vision Services when you turn on your phone.
How do I know when my card is connected to
PCS Vision Services?
Your card automatically connects when PCS Vision Service is used or an incoming message arrives. Your screen will also display the icon.
(Connecting takes about 10-12 seconds.)
When is my data connection active?
Your connection is active when data is being transferred. Outgoing calls are allowed, but incoming calls go directly to voicemail. When active, an indicator flashes on your phone’s display screen.
When is my data connection dormant?
If no data is received for 10 seconds, the connection goes dormant. If no data is received for a long time, the connection will terminate.
Can I sign out of data services?
You can sign out without turning off your card, however you will not be able to access the Web or use other PCS Vision Services. You may sign in again at any time.
Section 3
54 PCS Vision
S e c t io n 4
Troubleshooting Tips
In This Section
䊳
PCS Connection Card Frequently Asked Questions
䊳 Troubleshooting Error Messages
T his section will provide you with help in diagnosing and solving problems that you may experience while using the
PCS Connection Card.
A list of frequently asked questions, as well as a detailed report of the various error messages, have been provided to assist you with determining the possible cause of the problem or error, and finding a viable solution.
If you require additional help, please visit our Web site at www.sprintpcs.com
, or contact PCS Customer Service Solutions at
1-888-211-4PCS (4727).
Section 4
Troubleshooting Tips 55
PCS Connection Card FAQs
How can I check the quality of my connection?
The signal strength status bar, located on the Wireless Connection
Manager main window, indicates the quality of the card’s signal. If two or more bars are shaded green, the card’s signal strength is adequate. If less than two bars are shaded green, the signal strength is poor, and it will be difficult to establish and maintain a network connection.
How do I find out what version of the Wireless Connection
Manager Software I'm using?
Open the main window, and select About Wireless Connection
Manager from the Help menu. The software version, release date, and copyright information will be displayed in the About Wireless Connection
Manager window.
How do I find out what version of firmware my
PCS Connection Card is using?
Open the main window, and select Properties from the File menu.
The card's Firmware Version and Hardware ID will be displayed in the
File Properties window.
I have forgotten my User name and Password. What do I do?
Call PCS Customer Service Solutions at 1-888-211-4PCS (4727).
How can I tell if I have PCS Service?
Both the Wireless Connection Manager and your PCS Connection Card indicate whether you have service. The Wireless Connection Manager
Software indicates the card’s connection status in the current status bar, located on the main window. The card’s LED (light emitting diode) indicator will flash red if there is no service available.
The Wireless Connection Manager won’t recognize my
User name or Password. What do I do?
Call PCS Customer Service Solutions at 1-888-211-4PCS (4727).
Section 4
56 Troubleshooting Tips
Troubleshooting Error Messages
One of the following error messages may be displayed if your card is unable to connect to the network.
The card is not responding properly.
The card is not present.
No service.
The connection failed because the card was not found.
There is no answer.
Card is already in use.
You are directed to wait between 15-30 seconds and to then re-launch the Wireless Connection Manager Software. If the same message appears, you may have not inserted the card or installed the card drivers properly. Remove and reinsert the card into the PC card slot. Your computer should “beep” when it has detected the card. If the computer does not detect the card, re-install the software.
This message could indicate that your card is not inserted into the PC card slot correctly, or that the card software was not properly installed. Remove and reinsert the card, and re-launch the Wireless Connection Manager application.
If the card is not detected, reinstall the software.
If this message is displayed, there is no service available at this time. The network may be busy, or undergoing maintenance. Try connecting to the network at a later time, or moving to another location.
If this message is displayed, verify that the card is properly inserted, or that another device or application is not using the card’s COM Port (such as HotSync).
If this message is displayed, the card’s signal strength could be inadequate, or the network could be busy.
Check the Signal Strength status bar, located on the main window (two or more bars shaded green indicate a fair signal). If the signal strength is poor, try moving to a different location.
If this message is displayed, the card’s COM Port is being used by another device or application. Shut down all conflicting applications.
Section 4
Troubleshooting Tips 57
Access denied because User name and/or password is invalid on the domain.
The card has been removed.
Contact PCS Customer Service Solutions at
1-888-211-4PCS (4727).
This message indicates the card was removed while the
Wireless Connection Manager was running.
Section 4
58 Troubleshooting Tips
S e c t io n 5
Product Specifications
In This Section
䊳
Technical Specifications
䊳 Environmental Specifications
T his section outlines the technical and environmental specifications for your new PCS Connection Card.
Section 5
Product Specifications 59
Technical Specifications
This product was manufactured under the US patent 5129098.
Merlin C201
Approvals:
Voltage:
Current:
Transmitter Power:
IS95A/CDMA2000 1X
FCC Parts 15 and 24
+5.0 Vdc from PCMCIA Slot
850 mA
200 mW (Class II) full duplex
Transmit:
Receive:
Frequency Error:
1850 to 1910 MHz
1930 to 1990 MHz
+/- 150 Hz
Environmental Specifications
Operating Temperature: -20 to +60 degrees C
Storage Temperature: -30 to +85 degrees C
Humidity:
Vibration:
Drop:
90 to 100% (95%)
15g within the frequency range of 10 to 2000 Hz
75 cm onto a vinyl-tile surface
Section 5
60 Product Specifications
S e c t io n 6
Safety and Regulations
In This Section
䊳
Important Notice
䊳 Safety and Hazards
䊳
Regulatory Notices
T his section outlines important safety guidelines and regulations regarding the use of your PCS Connection Card and
Wireless Connection Manager Software.
Section 6
Safety and Regulations 61
Important Notice
Because of the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost. Although significant delays or losses of data are rare when wireless devices such as the PCS Connection Card are used in a normal manner with a well-constructed network, they should not be used in situations where failure to transmit or receive data could result in harm of any kind to the user or another party, including but not limited to, personal injury, death, or loss of property. Novatel Wireless Inc. and
Sprint Communications Company, L.P., accept no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the PCS Connection Card, or for failure of the
PCS Connection Card to transmit or receive such data.
Safety and Hazards
Do not operate the PCS Connection Card in areas where blasting is in progress, where explosive atmospheres may be present, near medical equipment, near life support equipment, or any equipment which may be susceptible to any form of radio interference. In such areas, the
PCS Connection Card MUST BE TURNED OFF . It can transmit signals that could interfere with this equipment.
Do not operate the PCS Connection Card in any aircraft, whether the aircraft is on the ground or in flight. In aircraft, the PCS Connection
Card MUST BE TURNED OFF . When operating, it can transmit signals that could interfere with various onboard systems.
The driver or operator of any vehicles should not operate the
PCS Connection Card while in control of a vehicle. Doing so will detract from the driver or operator’s control and operation of that vehicle. In some jurisdictions, operating such communications devices while in control of a vehicle is an offense.
Section 6
62 Safety and Regulations
Regulatory Notices
This device complies with Part 15 of the FCC Rules. Operation of this device is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesirable operations. FCC guidelines stipulate that the antenna should be more than 1.5 cm (5/8”) from all persons.
FCC ID: PKRNVWC201
Where appropriate, the use of the PCS Connection Card is subject to the following conditions:
Caution – Unauthorized modifications or changes not expressly approved by Novatel Wireless, Inc. could void compliance with regulatory rules, and thereby your authority to use this equipment.
Warning (EMI) – United States FCC Information – This equipment has been tested and found to comply with the limits pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in an appropriate installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communication. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
䊳
Reorient or relocate the receiving antenna,
䊳
䊳
䊳
Increase the separation between the equipment and receiver,
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected,
Consult the dealer or an experienced radio/TV technician for help.
Section 6
Safety and Regulations 63
Warning (EMI) – Canada – This digital apparatus does not exceed the
Class B limits for radio noise emissions from digital apparatus as set out in the interference causing equipment standard entitled “Digital
Apparatus”, ICES-003 of the Department of Communications.
Cet appareil numerique respecte les limites de bruits radioelectriques applicables aux appareils numeriques de Class B prescrites dans la norme sur le materiel brouilleur: “Appareils Numberiques”, NMB-003 deictee par le ministre de Communications.
If you have purchased this product under a United States Government contract, it shall be subject to restrictions as set forth in subparagraph
(c)(1)(ii) of defense Federal Acquisitions Regulations (DFARs) Section
252.227-7013. For Department of Defense contracts, as set forth in
Federal Acquisitions Regulations (FARs) Section 52.227-19 for civilian agency contracts or any successor regulations. If further government regulations apply, it is your responsibility to ensure compliance with such regulations.
Section 6
64 Safety and Regulations
S e c t io n 7
Terms and Conditions &
Warranty Information
In This Section
䊳
Terms and Conditions of Services
䊳 Manufacturer’s Warranty
T his section contains the Terms and Conditions of service and the manufacturer’s warranty for your PCS Connection Card.
Section 7
Terms and Conditions & Warranty Information 65
Terms and Conditions of Services
(Effective as of August 1, 2002 until replaced)
Thanks for choosing Sprint. These terms and conditions are part of your agreement with Sprint for PCS Services.
For the most current version of the terms and conditions, please visit our
Web site at www.sprintpcs.com
or call PCS Customer Service Solutions SM at 1-888-211-4PCS, because the terms and conditions included with your
PCS Phone may not the most current version. If you activated
PCS Services before the effective date of these terms and conditions, these terms and conditions replace and supersede any previous terms and conditions.
If you have questions about your PCS Services, call PCS Customer Service
Solutions SM at 1-888-211-4PCS (4727) or visit our Web site at www.sprintpcs.com
.
Agreement. Your agreement (“Agreement”) with Sprint Spectrum L.P. and any of its Affiliates doing business as Sprint providing PCS Services
(“Services”) to you is made up of these Terms and Conditions of Service
(“Terms”) and the Service Plan that we agree to provide you. Your
“Service Plan” is described in our marketing materials, and includes the rates and features we set for that Service Plan. We use the words “we,”
“us,” “our” or “Sprint” to refer to Sprint Spectrum L.P. and its Affiliates doing business as Sprint in these Terms. When you activate PCS Services or attempt to use our PCS Services (including, without limitation, attempting to place a call on the Sprint Nationwide PCS Network, or off the Sprint Nationwide PCS Network when roaming, including “911” or similar calls), you accept the Agreement.
Provision of Service. Your purchase of PCS Phones or other equipment does not mean that we must provide Services to you. We may decide not to provide Services to you for any lawful reason. We may request that you provide us with any information we reasonably require to determine whether you qualify for Services. Services in some areas are managed and provided under contract with Sprint by independent Affiliates with access to the Sprint Nationwide PCS Network. Some Services may not be available or may operate differently in certain Affiliate markets.
Section 7
66 Terms and Conditions & Warranty Information
Credit Verification. You must have and keep satisfactory credit to receive and continue to receive Services. We will verify your credit before agreeing to provide Services to you and we may verify your credit at any time while we provide Services to you. Credit verification may include a review of credit reports that we receive from commercially available credit bureaus.
We may require a guarantee of payment by an individual or entity approved by us. If at any time we determine, in our sole discretion, that payment for Services may not be made when due, we may suspend
Services to your phone and require that you provide payment on account or a guarantee of payment before we resume Services to your phone.
Changes to Agreement. We may change this Agreement at any time
(but see PCS Service Plan). Any changes to the Terms are effective when we publish the revised Terms. If you use our Services or make any payment to us on or after the effective date of the changes, you accept the changes. If you do not accept the changes, you may terminate Services
(but see Termination and Changing PCS Service Plans). For purposes of the Agreement, “use” includes keeping the right to access the Sprint
Nationwide PCS Network by not terminating Services. You may not modify the Agreement except for your PCS Service Plan (see Termination and Changing Service Plans).
Service Plan. You may be eligible for a fixed length PCS Service Plan
(“Term Service Plan”) or for a month-to-month Service Plan (“Non-
Term Service Plan”). We determine the Service Plan for which you qualify. We may offer non-identical Service Plans to different individuals or entities. Services and coverage under some Service Plans may be more limited than available under other Service Plans. Your Service Plan sets out the charges for Services and is your Service Plan until that Service
Plan is changed, you switch to a different Service Plan, or your Services terminate. Your Service Plan may require that you make a deposit, prepayment, or a series of deposits or prepayments, or be subject to an account spending limit, before Services are activated or maintained.
Changing Service Plans. If you are on a Non-Term Service Plan, you may change to a different Service Plan for which you qualify. Any change is effective at the start of your next full invoicing cycle unless otherwise specified by us at the time that you place your change order. If you
Section 7
Terms and Conditions & Warranty Information 67
change or add a different Service Plan or service feature and the change is effective prior to the start of your next full invoicing cycle, you will be invoiced a prorated amount. We may require a service charge for implementing any change directed by you as well as the Service Plan or optional service features you select. If you are on a Term Service Plan, your ability to change to another Service Plan may be limited and we may require you to pay a termination fee as set out in your Service Plan.
Use of Services and Equipment; Availability. You must be at least
18 years old to subscribe to our Services. We may require you to provide proof of your age and identity. If you are under 18 years old you may be eligible for certain Services that have Account Spending Limits if a person
18 years or older is also named as a subscriber on the Account. Services and equipment may not be used for any unlawful, fraudulent or abusive purpose. By requesting Services, you agree that you will not use Services and equipment in any unlawful, fraudulent or abusive manner. You may not resell or lease Services or equipment to anyone. Services are available within the operating range of the Sprint Nationwide PCS Network.
Coverage and quality of Services may be affected by conditions within or beyond our control, including atmospheric, geographic, or topographic conditions. We do not guarantee that there will be no interruptions or delays in Services. Your PCS Phone will not accept the services of any wireless provider other than Sprint (but see Roaming).
Number. We assign a phone number (“Number”) to the phone or other equipment used by you on the Sprint Nationwide PCS Network. We may change the Number without compensation by giving you prior notice.
You do not own the Number. You may not modify the Number we program into any phone or other equipment, transfer or duplicate the
Number to any phone or other equipment other than that authorized by us, or transfer the Number to any other individual or entity.
Phone Activation Fee. You may be required to pay a non-refundable phone activation fee when you activate a new Number, have us switch a
Number to a different phone, have your current Number changed, we activate a different phone on your existing account or your Service Plan says so. Details on any applicable phone activation fee are set out in your
Service Plan or can be obtained by calling PCS Customer Service Solutions.
Section 7
68 Terms and Conditions & Warranty Information
Charges. For most forms of wireless Service, your usage will be charged from the time you first initiate contact between your phone or other wireless device and the network until the network connection is broken, whether or not you are successful in connecting with the service with which you seek to connect, even if the connection is later broken or dropped. An exception is that you are not charged for voice calls that are not completed. You are charged for completed calls to your Number from the time shortly before the phone starts ringing until the call is terminated by either party. You will be charged peak rates for the entire duration of calls initiated during the peak time periods applicable to your Service. You will be charged off-peak rates for the entire duration of calls initiated during the off-peak time periods applicable to your Service. In addition to these usage charges, you may be charged for recurring monthly service charges, applicable local and long-distance toll charges, other usage charges, connection fees, roaming charges, directory assistance, call completion charges, account review and management charges optional features you select at an extra cost, and taxes and other regulatory-related charges. Charges for most Services are incurred in one-minute increments, with partial minutes of use rounded up to the next highest minute. You must pay, by each invoice due date, all charges for Services provided to the Number for each phone or other equipment that our records show you activated, no matter who actually uses or has possession of the phone or other equipment at the time Services are provided.
PCS Vision (Third Generation) Wireless Charges. For PCS Vision wireless services, you will be charged, on a per kilobyte basis, for Web access, whether sent or received by your PCS Phone or other wireless device, rather than for airtime used, even for certain PCS Vision voice services. As long as your PCS Phone or other wireless device is connected to the enhanced (Third Generation) Sprint Nationwide PCS Network, you will be incurring data usage charges. You cannot receive incoming calls while using third generation services. Data packet usage will be measured in kilobytes and will be rounded up to the next whole kilobyte.
Kilobyte usage will be rounded up to the next full cent. Rounding up will occur at the end of each separate session or each clock hour (at the top of each hour), if the session spans more than 1 clock hour. When traveling
Section 7
Terms and Conditions & Warranty Information 69
on the Vision network, a session may be ended and new session initiated, although no interruption to the actual data session will occur. Each individual session will be rounded up. The number of data packets used and charged to you will vary widely, depending upon the specific
PCS Vision wireless application or other service you use and the amount of data used in the specific application or service. You will be charged for data exchanges initiated by other Internet users as well as those you initiate. Estimates of data usage, for example, the size of downloadable files, will vary from what you actually use. You will be charged for additional data used in transporting and routing on the network. If you use a Premium Service (including services provided by third parties but for which you are billed on your PCS Invoice), you will be charged for data used in transport and routing in addition to the charge for the
Premium Service. You will be charged for partial and interrupted data downloads or other use, including re-sent data, and for unsuccessful attempts to reach Web sites and use other applications and services, including those resulting from dropped network connections. Your invoice will not separately identify the number of kilobytes attributable to your use of specific sites, sessions or services used. Specific additional information about PCS Vision wireless services, including pricing, included kilobytes and combining with other PCS Service Plans, is available in our standard sales collateral for PCS Vision wireless
Service Plans or at www.sprintpcs.com
.
PCS Voice Command SM . PCS Voice Command SM is an optional service that allows you to place calls by using speech recognition technology. Calls to
911 or similar emergency numbers cannot be placed through the
PCS Voice Command feature. Airtime and applicable long distance charges for a call completed from your Number using the
PCS Voice Command feature begin when you press or activate the
TALK or similar key(s) and end when your call is terminated by hitting the
END key or by returning to the PCS Voice Command platform.
If you initiate and complete another call without leaving the
PCS Voice Command platform, a separate charge for that call will begin from the time the previous call was terminated. Airtime and applicable long distance charges will be applied to the entire length of a completed
Section 7
70 Terms and Conditions & Warranty Information
call initiated from PCS Voice Command. Using Directory Assistance to input names into your PCS Voice Command address book will incur additional charges. Details on charges for the PCS Voice Command feature can be found in the marketing materials for this feature, by visiting www.sprintpcs.com
or by calling PCS Customer Service Solutions.
Invoicing. Invoicing cycles are approximately 30 days in length.
Invoicing cycles and dates may change from time to time. Except as otherwise provided in your Service Plan, monthly recurring charges
(MRCs) are invoiced one invoicing cycle in advance. Charges for Services are usually invoiced as soon as possible after the charges accrue. We may, however, invoice you for usage and charges occurring before the invoicing cycle being invoiced, if they were not previously invoiced. If you are invoiced for usage incurred during a prior invoicing cycle, those minutes will be applied to your Service Plan minutes for the current invoicing cycle. However, if you change your PCS Service Plan between the time the usage was incurred and the beginning of the current invoicing cycle, those minutes from the prior invoicing cycle will be charged at the rate per minute for usage over included minutes provided in the Service Plan in effect at the time the usage was incurred.
Additional Terms for Premium Services. Access to and downloading of premium content is not included with PCS Vision services. Certain
PCS Vision services (e.g., games, ringers and screen savers) contain mostly premium services content. Your invoice will not separately identify the number of kilobytes attributable to your use of specific sites, sessions or services used. You will be charged for Premium Services at the rates and charges specified at the time of access or download, in addition to data usage charges you will incur while connected to the Sprint
Nationwide PCS Network. You will be charged for partial and interrupted data downloads or other use, including data that is resent, and for unsuccessful attempts to reach Web sites and use other applications and services, including those resulting from dropped network connections.
We provide no warranties and makes no representations or claims with regard to the third party Premium Services. In certain instances, subject to the terms of the content purchased, we may delete premium and nonpremium items downloaded to available storage areas (e.g., your vault)
Section 7
Terms and Conditions & Warranty Information 71
including any pictures, games and other content. We may impose a dollar or other limit on use of Premium Services including a limit the amount of Premium Service charges that you will be allowed to incur in a specific timeframe (month, week, day, or other time period). We may suspend your use of Premium Services without prior consent or notice if we have reason to suspect fraudulent or unauthorized use of your
Premium Services account, but we make no assurances that we will suspend your account.
Payment. If you have authorized payment for Services or equipment by credit card or by debiting a bank account, no additional notice or consent is required before we invoice the credit card or debit the bank account for all amounts due to us or billed by us on behalf of a third party. You must promptly notify us of any change in your invoicing address or of the credit card or bank account used for payment. We reserve the right to require payment by money order, cashier's check or other secured form of payment. If we take action to receive payment beyond invoicing you for charges for Services or equipment, you must pay our costs and expenses of collection, including attorneys' fees and expenses, the fees of any collection agency and court costs. If we act as an invoicing agent for a third-party service provider, payments received are first applied to amounts due and owing to us and any remaining amounts are applied to sums due and owing to the third-party service provider. We may charge an additional fee for any check or other negotiable instrument endorsed by you and returned unpaid by a financial institution for any reason. You may be charged fees for certain methods of payment.
Late Payment Charges. Payment is past due if we do not receive it by the due date shown on your invoice. Any payment for Services and equipment not made when due accrues late charges until paid at the rate of 5% per month or at the highest rate allowed by law. Acceptance of late or partial payments (even if marked “paid in full”) does not waive our right to collect all amounts that you owe us. If your Service has been suspended due to non-payment, you may be charged a reactivation fee.
Disputed Charges. You must raise any dispute that you have about any charges invoiced to you within 15 days of the date of the invoice or you
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have accepted the invoice. You may notify us of any dispute by notifying
PCS Customer Service Solutions. Calls to our sales or general business offices are not notice of a dispute. If disputed invoice procedures are described on the invoice, you must follow them.
Termination. Non-Term Service Plan. If you are on a Non-Term
Service Plan you may terminate Services at any time by giving us notice.
Subject to the terms of this Agreement, we may terminate Services at any time, with or without notice. If your Service has been suspended due to non-payment, you may be charged a reactivation fee. We may deactivate any Number before you receive notice of termination without liability to you. Termination by either of us may be with or without cause.
Termination. Term Service Plan. If you are on a Term Service Plan (1) your ability to terminate Services before the end of the term is limited,
(2) your ability to change to another Service Plan before the end of the term may be limited, and may result in a termination or activation fee,
(3) you may be required to pay a termination fee, (4) we may not terminate Services without cause before the end of the term and (5) if we terminate Services for cause before the end of the term, you may be required to pay a termination fee. No termination fee is charged if you terminate a Term Service Plan within 14 days of activation of your
PCS Phone. During the term we must give each other notice to terminate
Services. At and after the expiration of the term, you may terminate
Services at any time by giving us notice and we may subject, to this
Agreement, terminate Services at any time, with or without notice.
Termination. General. Regardless of whether you have a Non-Term or a
Term Service Plan, we may terminate or suspend Services to you without liability (1) if you breach any provision of this Agreement (including if you fail to pay any charges for Services), or (2) if you fail to pay any charges due us for equipment or otherwise. If you promptly cure the breach, we may, but are not obligated to, reactivate Services to you. You must pay all charges for (a) Services provided before termination of a
Number, (b) equipment, regardless of who terminates Services and (c) a reactivation fee, if we agree to reactivate Services to you. If Services are terminated before the end of your current invoicing cycle (i) the monthly recurring charge is not prorated to the date of termination, and (ii) you
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will not receive a credit or refund for any unused minutes in your
Service Plan.
Account Spending Limit. If we agree to provide Services to you on an
Account Spending Limit basis, we will tell you your Account Spending
Limit before we start Services to your Number, or as reasonably practicable after the limit is imposed. If we require a deposit for you to establish or keep Services on an Account Spending Limit basis, we will hold the deposit as partial guarantee of payment for Services (see
Deposits). Charges for Services accrue against your Account Spending
Limit as they are incurred. We may charge an initial ASL start up fee. We may charge a monthly ASL service fee, in addition to your recurring monthly service charge. We may suspend Services to your Number without prior notice to you when your account balance reaches your
Account Spending Limit. Services are restored when you have paid any past due balance and pay a specified minimum amount to reduce your account balance below your Account Spending Limit. We may change this minimum amount at any time upon notice to you. You may pay any past due balance and the minimum amount by any method authorized by Sprint. Contact PCS Customer Service Solutions for information about authorized methods of making these payments. We may charge you a fee for calls that involve our live customer care services. If we provide
Services to you on an Account Spending Limit basis, Services and coverage may be limited in certain ways. You must pay all charges for
Services even if they exceed the amount of your Account Spending Limit.
PCS Clear Pay Program. If we agree to provide Services to you as a
PCS Clear Pay Program customer, we may suspend Services to your
Number without prior notice to you immediately when your bill becomes past due. Even if your bill is not past due, we may suspend services if your unpaid usage exceeds $125 or another amount to be determined by your past credit or usage history. If we require a deposit for you to establish or keep Services as a PCS Clear Pay Program customer, we will hold the deposit as partial guarantee of payment for Services (see Deposits, below). Contact PCS Customer Service Solutions for information about authorized methods of making these payments. We may charge you a fee for calls that involve our live customer care services. If we provide
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Services to you on as a PCS Clear Pay Program basis, Services and coverage may be limited in certain ways. You must pay all charges for
Services whether or not your Services are suspended or terminated.
Deposits. If we require a deposit for you to establish or keep Services, we will hold the deposit as partial guarantee of payment for Services. We may change the deposit amount at any time to reflect revised estimated monthly charges based upon your usage. A deposit may not be used to pay any invoice (unless it is used to pay a final invoice) or delay payment. The deposit amount, the length of time we hold the deposit and changes to the deposit amount are determined based on your credit and payment history. The rate of interest, if any, on the deposit is subject to change. We may mix deposits with our other funds. If Services are terminated for any reason, we may, without notice to you, apply your deposit toward payment of outstanding charges and return any excess to you at your last known address within 75 days after termination of
Services. If the U.S. Postal Service cannot deliver the money to you and returns it to us, we will hold it for you for one year from the date of return and, during that period, we may charge a servicing fee against the deposit balance. Any money held during this one-year period will not accrue interest for your benefit. You forfeit any portion of the money left after the one-year period.
PCS Wireless Web and Voice Portal Services. PCS Wireless Web
Services are part of the Services that can be obtained through Sprint.
PCS Wireless Web Services may not be immediately available in some
PCS Affiliate markets. Use of PCS Wireless Web Services requires a wireless
Internet-ready PCS Phone or certain other equipment (or both) and is subject to any memory, storage or other limitation in the phone or other equipment. The Caller ID blocking feature is not available when using
PCS Wireless Web Services. For data calls (including PCS Wireless Web and Voice Portal calls) that are attempted, but not completed, you are charged for the time during which the network attempts to connect the call. You are charged for time spent connected to the PCS Wireless Web or
Voice Portal, including time spent browsing on the Internet or Voice
Portal and reviewing or scrolling through Internet information on-line while still connected to the Sprint Nationwide PCS Network. Not all
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Internet sites can be accessed and you may receive an error message if you attempt to access a site that cannot be accessed through PCS Wireless
Web Services. You are also charged for PCS Wireless Web connections to review your PCS account information. PCS Wireless Web Services and
Voice Portal calls may not be available when you are roaming off the
Sprint Nationwide PCS Network. PCS Wireless Web Services are not available to you if you are on a PCS Prepaid Service Plan. If you receive
Services on an Account Spending Limit basis, you may be limited in the
PCS Wireless Web and Voice Portal Services available to you.
Call PCS Customer Service Solutions or visit our Web site at www.sprintpcs.com
for availability and equipment compatibility information. Specific additional information about PCS Wireless Web
Services and Voice Portal Services, including pricing, included minutes and combining with other Service Plans, is available in our standard sales collateral for PCS Wireless Web Services and Voice Portal Services or at www.sprintpcs.com
. Sprint is not a publisher of third party content that can be accessed through PCS Wireless Web Services or Voice Portal
Services. Sprint is not responsible for any opinions, advice, statements, services or other information provided by third parties and accessible through PCS Wireless Web Services or Voice Portal Services. Neither
Sprint nor its vendors or licensors guarantees the accuracy, completeness or usefulness of information that is obtained through the PCS Wireless
Web Services or Voice Portal Services. You are responsible for evaluating such content.
Other Terms Applicable to PCS Vision Usage.
Use of PCS Vision
Services requires the purchase of separate third generation wireless compatible phone or other device and is subject to any software, memory, storage or other limitation in the phone or other equipment. Not all applications and services work, or work the same, on all third generation wireless phones and devices. Check the materials accompanying your phone or device to determine which applications and services it will support. PCS Vision Services are not available when roaming off the
Sprint Nationwide PCS Network. PCS Vision Services may not be currently available in some Affiliate areas.
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Sprint is not responsible for any opinions, advice, statements, services applications or other information provided by third parties and accessible through PCS Vision Services. Neither Sprint nor its vendors or licensors guarantees the accuracy, completeness or usefulness of information that is obtained through the PCS Vision Services. You are responsible for evaluating such content. Use of certain PCS Vision Services, including some messaging services, may result in the disclosure to others of your email address and other information about you in connection with your
Internet usage. Your accessing of, or use of, third party sites or services accessible PCS Vision Services may require the disclosure of information about you, subject to the policies of those sites and services.
You consent to receiving advertising, warnings, alerts and other messages, including broadcast messages.
Your access to PCS Vision Services is controlled by a password.
Taxes and Other Regulatory-Related Charges.
We invoice you for taxes, fees and other charges levied by federal, state or local authorities, or foreign government on Services. We also assess charges associated with regulatory mandates and obligations, such as Universal Service and
Enhanced 911 service. If you claim any tax exemption, you must provide us with a valid tax-exempt document. Any tax exemption applies only from the date we receive a valid tax-exempt document.
Roaming. Calls made outside of your Home Service Area and off of the
Sprint Nationwide PCS Network are “roaming” calls. Your PCS Phone is specifically designed and engineered to work only on the Sprint
Nationwide PCS Network. It works on another CDMA PCS provider's system only when a roaming agreement is in place between Sprint and the other providers. If your PCS Phone is a dual-mode phone, it works on both a CDMA PCS provider's system (in addition to the Sprint Nationwide
PCS Network) and a wireless analog telecommunications provider's system only when roaming agreements are in place between Sprint and the other providers. If we do not have a roaming agreement in place, you may be able to place roaming calls “manually” by using a valid credit card. If there is a gap or other interruption of coverage within a
PCS coverage area that prevents connection with the Sprint Nationwide
PCS Network and your dual-band phone is set to roam automatically
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when outside PCS coverage, you may incur roaming fees within a
PCS coverage area. Certain features are not available when roaming.
Roaming rates may be different from and higher than the rates you pay for calls within your Sprint PCS Local Service Area and on the
Sprint Nationwide PCS Network. When roaming, you are subject to the limitation of liability provisions and other applicable rules imposed by the roaming service provider.
Interruption of Service. We may give credit for a continuous interruption of Services for more than 24 hours on a case-by-case basis.
Interruptions caused by your negligent or willful actions, or by failure of equipment or service not provided by us, or by causes beyond our reasonable control, do not qualify for credit. We may provide you with an airtime credit of one minute for a call that is disconnected because of transmission limitations caused by atmospheric, geographic or topographic conditions and that you redial within one minute of disconnection. You must notify us within 24 hours of the disconnection to request credit.
Phones and Other Equipment. Phones and other equipment may be purchased and returned as provided in the purchase documents. We are not the manufacturer of the phones or other equipment. The only warranties on the phones or other equipment are any limited warranties extended by the manufacturers. We have no liability in connection with the phones and other equipment or for the manufacturers' acts or omissions.
Lost or Stolen Equipment. If your phone or other equipment is lost or stolen, you must notify us by calling PCS Customer Service Solutions.
You are responsible for all charges for Services provided to the Number for the lost or stolen equipment before you notify us of the loss or theft.
We will deactivate Services to the Number upon notification to us of any loss or theft. You may be required to provide evidence of the loss or theft
(for example, a police report or sworn statement). If the equipment is later found, we may require that you exchange it for another phone or other equipment before we reactivate Services (if we do reactivate
Services), as well as require you to pay a reactivation fee. We will deactivate Services to any Number without prior notice to you if we
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suspect any unlawful or fraudulent use of the Number. You agree to cooperate reasonably with us in investigating suspected unlawful or fraudulent use.
Caller ID.
If you do not want people you call to receive the Number assigned to your phone, you must call PCS Customer Service Solutions for information about automatic Caller ID blocking. The Number assigned to your phone can be blocked on a per-call basis by dialing
*67 + Destination Number + TALK (or similar key), but Caller ID delivery resumes on the next call you make. Caller ID display on incoming calls to your Number depends on receiving the information from the calling party.
TTY Access.
A TTY (also known as TDD or Text Telephone) is a telecommunications device that allows people who are deaf or hard of hearing, or who have speech or language disabilities, to communicate by telephone. TTY doesn’t work with all PCS Phones. If you have a PCS TTYcapable phone, it may not function effectively, or at all, when attempting
911 calls due to the equipment or software of the answering agency.
Therefore, a TTY device should not be relied on for 911 calls.
Pay-Per-Call Service. We will not complete calls from your Number to
900, 976 and similar numbers for pay-per-call services.
International Calling. You may be limited in the international destinations that you can call with Services. You should contact
PCS Customer Service Solutions for information about international destinations that you cannot call.
Limitation of Liability. Except as otherwise provided in this section, our sole liability to you for any loss or damage arising out of providing or failing to provide Services (including mistakes, omissions, interruptions, delays, errors, or defects) does not exceed (1) in cases related to a specific piece of equipment, the prorated MRC for Services to the piece of equipment during the affected period, or (2) in cases not related to a specific piece of equipment, the prorated MRCs for Services to you during the affected period. Neither we nor our vendors, suppliers or licensors are liable for any damage arising out of or in connection with:
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Terms and Conditions & Warranty Information 79
a) any act or omission of any telecommunications service or other service provider other than us; b) any directory listing; c) any dropped calls or inability to place or receive calls; d) any interruption of Services, including interruptions caused by equipment or facilities failure or shortages, transmission limitations or system capacity limitations; e) traffic or other accidents, or any health-related claims allegedly arising from the use of Services, phones, equipment or accessories used in connection with the Services; f) the use of PCS Wireless Web Services and PCS Vision applications and services, including the accuracy or reliability of any information obtained from the Internet using PCS Wireless Web Services or from
Voice Portal Services, PCS Vision Services or Internet services, content or applications not supported by Sprint Nationwide PCS Network; g) any late or failed message delivery; h) any interruption or failure of 911 or E911 emergency services or identification of the Number, address or name associated with any person accessing or attempting to access emergency services from your phone; i) the installation or repair of any products or equipment by parties who are not our authorized employees or agents; j) events due to factors beyond our control, including acts of God
(including, without limitation, weather-related phenomena, fire or earthquake), war, riot, strike, or orders of governmental authority; k) any act or omission of any third party or independent contractor that offers products or services in conjunction with or through the Services; or l) your negligent or intentional act or omission.
NO CONSEQUENTIAL OR OTHER DAMAGES. UNDER NO
CIRCUMSTANCES ARE WE LIABLE FOR ANY INCIDENTAL,
CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES OF ANY NATURE
WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH
PROVIDING OR FAILING TO PROVIDE SERVICES, PHONES OR OTHER
EQUIPMENT USED IN CONNECTION WITH THE SERVICES,
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INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOSS OF
BUSINESS, OR COST OF REPLACEMENT PRODUCTS AND SERVICES.
THIS SECTION SURVIVES TERMINATION OF THIS AGREEMENT.
Indemnification. You indemnify and defend us, our partners, directors, officers, employees and agents from and against any claim, action, damage, liability and expense arising out of or in connection with: (1) your acts or omissions that occur in connection with your use of the
Services or equipment used in connection with the Services, and (2) any communications you make or receive using the Services. This indemnification extends to and includes any attorney's fees and costs incurred by us arising from any actions or claims to which this indemnification applies, or from the contesting of the applicability of this provision. This section survives termination of this Agreement.
MANDATORY ARBITRATION OF DISPUTES. ANY CLAIM,
CONTROVERSY OR DISPUTE OF ANY KIND BETWEEN THE CUSTOMER
AND THE COMPANY AND/OR ANY OF ITS' EMPLOYEES, AGENTS,
AFFILIATES OR OTHER REPRESENTATIVES, WHETHER SOUNDING IN
CONTRACT, STATUTE, OR TORT, INCLUDING FRAUD,
MISREPRESENTATION, FRAUDULENT INDUCEMENT, OR ANY OTHER
LEGAL OR EQUITABLE THEORY AND REGARDLESS OF THE DATE OF
ACCRUAL OF SUCH CLAIM, CONTROVERSY OR DISPUTE SHALL BE
RESOLVED BY FINAL AND BINDING ARBITRATION AS PRESCRIBED IN
THIS SECTION. THE FEDERAL ARBITRATION ACT, NOT STATE LAW,
GOVERNS THE QUESTION OF WHETHER A CLAIM IS SUBJECT TO
ARBITRATION. HOWEVER, NOTHING CONTAINED IN THIS
ARBITRATION PROVISION SHALL PRECLUDE THE CUSTOMER FROM
RESOLVING ANY CLAIM, CONTROVERSY OR DISPUTE IN SMALL
CLAIMS COURT HE OR SHE OTHERWISE WOULD HAVE THE RIGHT
TO PURSUE.
A single arbitrator engaged in the practice of law will conduct the arbitration. The arbitrator will be selected according to the rules of the
American Arbitration Association or JAMS or, alternatively, may be selected by agreement of the parties, who shall cooperate in good faith to select the arbitrator. The arbitration will be conducted by, and under the then-applicable rules of American Arbitration Association or JAMS, as
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applicable. All expedited procedures prescribed by the applicable rules will apply. Any required hearing fees and costs shall be paid by the parties as required by the applicable rules or as required by applicable law, but the arbitrator shall have the power to apportion such costs as the arbitrator deems appropriate.
The arbitrator's decision and award will be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court with jurisdiction.
If any party files a judicial or administrative action asserting a claim that is subject to arbitration and another party successfully stays such action or compels arbitration, the party filing that action must pay the other party's costs and expenses incurred in seeking such stay or compelling arbitration, including attorney's fees.
Notices. You may get our current address for written notice by calling
PCS Customer Service Solutions. Written notice to you is sent to your last known address in our invoicing records. Written notice is deemed delivered 3 days after deposit in the U.S. mail, postage prepaid, and properly addressed. Unless required by this Agreement or Applicable Laws,
(1) you may notify us by calling PCS Customer Service Solutions, and
(2) we may notify you by leaving a message for you on your PCS Phone, answering machine or with your answering service. Notice addresses may be changed by giving notice as provided in this section.
Choice of Law; Jurisdiction. This Agreement is governed by and must be construed under federal law and the laws of the State of Kansas, without regard to choice of law principles. You agree to submit yourself to the personal jurisdiction of the courts in the State of Kansas.
General. If either of us does not enforce any right or remedy available under this Agreement, that failure is not a waiver of the right or remedy for any other breach or failure by the other party. Our waiver of any requirement in any one instance is not a general waiver of that requirement and does not amend this Agreement. If any part of this
Agreement is held invalid or unenforceable, that part is interpreted consistent with Applicable Laws as nearly as possible to reflect the original intentions of the parties and the rest of this Agreement remains in full force and effect. Section headings are for descriptive purposes only
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82 Terms and Conditions & Warranty Information
and are not used to interpret this Agreement. You may not assign this
Agreement to any other person or entity without our prior written approval. This Agreement (including any referenced documents and attachments) makes up the entire agreement between you and us and replaces all prior written or spoken agreements, representations, promises or understandings between you and us. The provisions of this
Agreement that are contemplated to be enforceable after the termination of this Agreement survive termination of this Agreement. This Agreement is subject to any applicable federal and state law (collectively, “Applicable
Laws”). If there is a conflict, the Service Plan (including any Term
Service Plan) controls over the Terms.
The following provisions are not generally applicable and apply only to customers whose Service Plans include these terms:
Traveling.
If you are making or receiving calls outside your Home
Service Area but on the Sprint Nationwide PCS Network, you may be charged for Services at a “travel” rate for both outgoing and incoming traveling calls. Long distance charges may not be included in the travel rate. Traveling charges do not apply if you subscribe to a Home Rate USA plan or to both Toll-Free USA and Home Rate USA. (See Home Rate USA and Toll-Free USA for more information.) You do not have to register your Number when traveling outside your Home Service Area.
Home Rate USA. This service lets you make or receive calls from anywhere on the Sprint Nationwide PCS Network at your Home Service
Area airtime rates.
Toll-Free USA. This service lets you call from anywhere on the Sprint
Nationwide PCS Network to anywhere in the United States, Puerto Rico and the U.S. Virgin Islands and be charged at your Home Service Area airtime rates, with no additional long distance charges. If you have
Home Rate USA but do not have Toll-Free USA, and if you make a long distance call outside of your defined local calling area, you are invoiced for the long distance charges.
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Manufacturer’s Warranty
Novatel Wireless, Inc. (“Vendor”) offers the original end user purchaser of the enclosed wireless personal computer modem card (the “Product”) from Vendor or an authorized supplier, a personal, non-transferable, limited warranty that during the Warranty Period the Product will be free from defects in material and workmanship under normal use. The
“Warranty Period” shall be a period that expires one year from the original purchase date of the Product.
During the Warranty Period, if the Vendor determines that a Product is defective in material or workmanship, Vendor will, at its sole discretion, either (a) repair or replace the Product with a new or rebuilt unit (which unit may use refurbished parts of similar quality and functionality) or
(b) refund the original purchase price of the Product; provided that the defective Product is returned to a Vendor authorized service center and is accompanied by written proof of purchase in the form of a bill of sale or receipted invoice indicating that the Product was purchased by you and is within the Warranty Period. After the Warranty Period, you are responsible for paying all parts, labor and shipping charges.
This limited warranty does not cover and is void with respect to (a)
Products which have been improperly installed, repaired, operated, maintained or modified; (b) Products which have been subjected to misuse (including using the Products with hardware which is electrically or mechanically incompatible with the Products), abuse, accident, physical damage, abnormal operation, improper handling or storage, neglect, exposure to fire, water or excessive moisture or dampness, extreme changes in climate or temperature or environmental conditions not conforming to Novatel Wireless’ specification, or negligent use of the
Products or use other than in a normal and customary manner, (c)
Products which have been opened, repaired, serviced, modified or altered by anyone other than Vendor or anyone not authorized by Vendor in writing; (d) Products which have been damaged due to fire, flood, acts of third persons, acts of God, or other acts which are not Vendor’s fault and which the Product is not specified to tolerate; (e) normal wear and tear, cosmetic damage and shipping damage; (f) Products which have been operated outside published maximum ratings; (g) consumables; (h) cost
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84 Terms and Conditions & Warranty Information
of installation, removal or reinstallation of the Product; (i) signal reception problems (unless caused by a defect in material or workmanship; (j) Products on which the original identification marks, warranty stickers or serial numbers have been removed, altered or rendered illegible; or (k) Products designated by Vendor as beta site test samples, experimental, developmental, reproduction, sample, incomplete or out of specification Products.
This limited warranty is not transferable to any third party, including but not limited to, any subsequent purchaser or owner of the Products. Any transfer or resale of any of the Products will automatically terminate
Vendor’s warranty coverage of such Products.
This limited warranty is only valid in the United States and does not cover customer education, instruction, installation, set up adjustments or signal reception problems.
VENDOR SPECIFICALLY DISCLAIMS LIABILITY FOR ANY AND ALL
DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE DUE TO ANY
CAUSE, INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS OR
ANTICIPATED PROFITS.
REPAIR, REPLACEMENT OR REFUND, AT VENDOR’S OPTION, AS
PROFIDED FOR UNDER THIS LIMITED WARRANTY, IS YOUR SOLE AND
EXCLUSIVE REMEDY FOR BREACH OF THIS LIMITED WARRANTY.
VENDOR MAKES NO OTHER WARRANTIES OF ANY KIND, EXPRESS OR
IMPLIED, WITH RESPECT TO THE PRODUCTS, AND THIS LIMITED
WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY
WARRANTY OF TITLE, INFRINGEMENT, MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE.
To obtain warranty service for Products, please call the toll-free telephone number 1-888-888-9231 from anywhere in the continental United States to determine the location of the authorized service center nearest you and for the correct procedures for filing a warranty claim.
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Terms and Conditions & Warranty Information 85
86
Copyright © 2002 Sprint Spectrum L.P. All rights reserved. No reproduction in whole or in part allowed without prior written approval. Sprint, the diamond logo and all other trademarks listed herein are registered trade marks of Sprint Communications
Company, L.P., used under license.
Index
A
About Wireless Connection
C
D
Dial-up Connection
E
Electronic Serial Number (ESN)
Environmental Specifications 60
F
H
L
Lock Code
M
P
PCS Connection Card
PCS Software Modem
R
S
T
Terms and Conditions of Services
Text Messages
W
Web
Web Updates
Wireless Connection Manager
Disconnecting From the
Index 87
Wireless Connection Manager
Software
Wireless Connection Manager
Window
88 Index
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