Zebra P420 User's Manual

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Zebra P420 User's Manual | Manualzz

User's Manual

P420

Part Number No. 980292-001 Rev.A

 Zebra Technologies Corporation

FOREWORD

This manual contains installation and operation information for the Eltron P420 Series card printers manufactured by Zebra Technologies Corporation.

RETURN MATERIALS AUTHORIZATION

Before returning any equipment to Zebra Technologies Corporation for in-warranty or out-ofwarranty repair, contact Repair Administration for a Return Materials Authorization (RMA) number. Repack the equipment in the original packing material and mark the RMA number clearly on the outside. Ship the equipment, freight prepaid, to the address listed below:

For USA and Latin America:

Zebra Technologies Corporation

1001 Flynn Road

Camarillo, CA. 93021-8706.USA

Phone: +1 (805) 579-1800

FAX: +1(805) 579-1808

For Europe, Asia, and Pacific:

Eltron International, Southern Europe

Zone Industrielle, Rue d'Amsterdam

44370 Varades, France

Phone: +33 (0) 240 097 070

FAX: +33 (0) 240 834 745

COPYRIGHT NOTICE

This document contains information proprietary to Zebra Technologies Corporation. This document and the information contained within are copyrighted by Zebra Technologies Corporation and may not be duplicated in full or in part by any person without written approval from Zebra. While every effort has been made to keep the information contained within current and accurate as of the date of publication, no guarantee is given or implied that the document is error-free or that it is accurate with regard to any specification. Zebra reserves the right to make changes, for the purpose of product improvement, at any time.

TRADEMARKS

P420 is a service mark and Eltron is a registered trademark of Zebra Technologies Corporation. Windows and MS.DOS are registered trademarks of Microsoft Corp. All other trademarks or registered trademarks are marks of their respective holders.

iii

WARRANTY INFORMATION

WE NEED TO HEAR FROM YOU!

To establish your warranty period and provide access to technical support, send us your warranty registration card today!

Zebra warrants the mechanism, control electronics and power supply, under normal use and service, to be free from defects in material and workmanship for a period of twelve (12) months from the date of purchase by the end user. Zebra warrants the print head, under normal use and service, to be free from defects in material and workmanship for a period of twelve (12) months from the date of purchase by the end user. Proof of purchase or Product registration is required. If proof of purchase or product registration cannot be established, shipment date to the original buyer (dealer or distributor) will be used to establish the warranty period.

Failure to exercise caution to protect the equipment from electrostatic discharge damage, adverse temperature and humidity conditions or physical abuse, including, but not limited to, improper packaging, shipping, service or repairs performed by personnel not authorized by

Zebra may void the warranty. Failure to use only Zebra approved media may void the warranty.

Zebra will, at its option, repair or replace the equipment or any parts which are determined to be defective within this warranty period, and which are returned to Zebra.

The warranty set forth above is exclusive and no other warranty, whether written or oral, is expressed or implied. Zebra specifically disclaims the implied warranties of merchantability and fitness for a particular purpose.

DECLARATIONS OF CONFORMITY

European Council Directive

89/336/EEC modified by

92/31/EEC and

93/68/EEC

EMC Directive

EMC Directive

73/23/EEC modified by 93/68/EEC

Low voltage Directive

Compliance to Standards

EN 55022-B

EN 500082-1,

1992

EN 60950

RF Emissions control

Immunity to

Electromagnetic

Disturbances

Product Safety

Model: P420 conforms to the following specification:

FCC Part 15, Subpart A, Section 15.107(a) and Section 15.109(a)

Class A digital device

Supplemental Information:

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference , and (2) this device must accept any interference received, including interference that may cause undesired operation.

Note:

This equipment has been tested and found to comply with the limits for a class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmfull interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmfull interference to radio communications. Operation of this equipment in a residential area is likely to cause harmfull interference in which case the user will be required to correct the interference at his own expense.

INDUSTRY CANADA NOTICE

This device complies with Industry Canada ICS-003 class A requirements.

Cet équipement est conforme à l'ICS-003 classe A de la Norme Industrielle Canadienne.

iv

INTRODUCTION

Thank you for choosing the Eltron P420 Plastic Card Printer.

These printers produce cards ideal for personalised identification, access control, visitor, membership, promotion and luggage card, badges and tags.

This manual guides you to efficient start up and operation of your new Card

Printer.

P420 PRINTER MODELS

The Eltron Product Number tells a story:

Here is a quick review of the Eltron Card Printer Series numbering and lettering system to help you.

The P420 Plastic Card Printer employs Dye Sublimation and Resin Thermal

Transfer technologies. Model numbers include identifiers that specify options are shown using the following lettering conventions: v

ICONS

Throughout this manual, different icons highlight important information, as follows:

Important general information

Mechanical hazard, such as one associated with moving parts, capable of resulting in equipment damage or personal injury.

Electrical hazard, such as an exposed voltage point, capable of causing electrical shock and personal injury.

An area where electrostatic discharge (ESD) can cause component damage. Use a grounding wrist band.

Elevated temperature hazard, capable of producing a burn.

Keep Card Printer clean by minimizing cover open time.

vi

Table of Contents

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1

GETTING STARTED ........................................................... 1

1.1 Unpacking your card printer ............................................... 1

1.2 Indicators and controls ....................................................... 3

1.3 Printer installation .............................................................. 4

2

OPERATION ...................................................................... 5

2.1 Printer Features .................................................................. 5

2.2 Loading ribbons .................................................................. 6

2.3 Loading cards .....................................................................

8

A Card Feeder .....................................................................

8

B Card Cleaning Cartridge ...................................................

10

C Card Thickness Control Lever ..........................................

11

D Card Output Hopper .......................................................

11

2.4 Reject Card Box .................................................................. 12

2.5 Feeding one card at a time .................................................. 14

2.6 Printing a test card ............................................................. 15

2.7 Printer menu information ................................................... 16

3

PRINTING A SAMPLE CARD ............................................ 19

A Install Driver on windows 95/98 ......................................

20

B Install Driver on windows NT4 .0 .......................................... 21

C Set Printer Driver Options ................................................

21

D Printing a Sample Card ....................................................

22

4

CLEANING ....................................................................... 23

4.1 Cleaning system.................................................................. 24

4.2 Cleaning the print head ...................................................... 25

4.3 Card Cleaning Cartridge ..................................................... 26

5

TROUBLESHOOTING ........................................................ 29

5.1 Interpreting LCD Display Messages ..................................... 29

5.2 Print Quality issues ............................................................. 32

6

TECHNICAL SPECIFICATIONS .......................................... 35

vii

APPENDIX A - MAGNETIC CARD STRIPE ENCODER ......... 39

Introduction .................................................................. 39

A Media Loading Orientation ............................................... 40

B Magnetic Encoder Cleaning .............................................. 41

APPENDIX B - SMART CARD CONTACT STATION .............. 42

Introduction .................................................................. 42

A Media Loading Orientation ............................................... 43

B Smart Card Contact Station Interface ............................... 43

APPENDIX C - ACCESSORIES & SUPPLIES ....................... 44

Ribbons ............................................................................... 44

Cards ................................................................................... 45

Accessories .......................................................................... 46

viii

G

ETTING STARTED

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1.1

Unpacking your card printer

Your P420 printer ships in a carton and protective anti-static bag. Keep all packing material in case you need to move or re-ship the printer.

While unpacking, inspect the carton to ensure that no damage occured during shipping.

Please ensure that you have a clean and nearly dust free environment for proper operation and storage of the printer.

GETTING STARTED 1

In addition to user documentation, make sure the following items are included with your P420 printer:

CLEANING KIT CARD OUTPUT HOPPER

POWER CABLE CLEANING CARTRIDGE

PRINTER DRIVER DISK (floppy or/and CD)

If any items are missing, please contact your dealer.

To reorder, please refer to Appendix C of this manual.

2 GETTING STARTED

1.2

Indicators and Controls

Your P420 printer has an LCD Display, two LED's and two Panel Buttons.

LCD Display

Power

LED

Clear Button

[Select]

Alert LED Menu Button [Next]

LCD Display :

•

•

The 16 character LCD Display is used for :

Showing the printer's current status

Providing operator and service messages (Chapter 5)

LED's :

•

•

The two LED's are used for :

Green: Power LED

Amber: Alert LED (with beeper)

This Alert LED is on when an error condition exists.

The Beeper will sound three alert "Beeps" and the LCD Display will show the associated error message.

PANEL BUTTONS:

The Menu Button (left) is a push button used for:

• Bringing printer into Menu Mode when pressed with the printer showing

READY on the LCD Display.

• Using in Menu Mode to scroll through Menu Options.

The Clear Button (right) is a push button used for:

•

•

•

Clearing an error status (when LCD Display shows an error report and

Alert LED is on).

Invoking automatic retry of the operation which gave the error.

Selecting a Menu Option when in Menu Mode.

NOTE: the buttons beep when pressed

GETTING STARTED 3

1.3

Printer Installation

The following will guide you through the installation of your P420 printer.

CAUTION : Limit AC power supplied to the P420

Printer to 110 - 230 V AC, 60 - 50 Hz for an associated 680 mA - 310 mA. Limit excess current draw to 16 amps or less, using an associated circuit breaker or other such device. Never operate the printer in a location where operator, computer, or printer can get wet. Personal injury could result.

The printer must be connected to an earthed electrical power supply and properly protected against electrical surges and grounding faults.

4

1. Place the printer in a location that allows easy access to all sides. The printer should never be operated while resting on its side or upside down.

2. Place the printer’s power switch in the OFF

(0) position.

3.

Insert the power cable to the printer power socket and attach to grounded electrical socket of the proper voltage and type.

4. Attach interface cable to printer and computer and then secure.

5. Switch power on.

CAUTION: Intermittent or unpredictable operation may occur from unsecured connectors. If damaged, the power cable must be replaced by an exact equivalent.

Use only Parallel Cable under 3 Meters in length.

GETTING STARTED

O

PERATION

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2.1

Printer Features

The following shows the features found on your P420 Printer:

1 9

8

2

3

7

5

6 A

4

B

STANDARD FEATURES

1. Print Head

2. Print Head Unlock lever

3. Manual Holder

4. Card Output Hopper

5. Card Cleaning Cartridge

6. Rejected Card Box

7. LCD Display & 2 Panel Buttons

8. Card Feeder + cover

9. Card Thickness Control Lever

OPTIONAL FEATURES

A. Magnetic Encoder Station

B. Smart Card Contact Station

PLEASE NOTE : Any blue items inside the printer can be operated by the user.

OPERATION 5

2.2

Loading Ribbons

The P420 Printer requires approved ribbons (See Appendix C).

The Resin Thermal Transfer and Dye Sublimation ribbons are specifically designed for your P420 Printer. For optimum performance and printer life (Print Head), always use approved ribbons.

DO NOT TOUCH the print head or the electronic components on the print head carriage. Discharges of electrostatic charge from the human body or other surfaces can damage the print head or other electronic components used in this device.

1. Remove ribbon from packaging.

6

2. With printer power ON and READY status, open cover and press down on the

Print Head Unlock Lever to open the print head carriage. The print head carriage will pop open.

Continued on next page ......

OPERATION

SUPPLY SPINDLE

TAKE UP SPINDLE

`CLICK'

3. Load ribbon onto the supply spindle

(under print head carriage) and empty core (with tape attached) onto the takeup spindle. Make sure the ribbon comes off the top of the supply spindle and feeds to the top of the take-up spindle.

4. Push down on the Print Head Lock Lever until an audible 'click' signals the locked-down position.

5. Close Cover.

Please note that the ribbon automatically synchronises whenever the print head lock down occurs.

The card flipper will not operate and an error will be indicated if you try to flip a card when the cover is open.

OPERATION 7

2.3

Loading Cards

To help you load, print, and collect cards, the P420 has the following items:

A

- CARD FEEDER

This item is used for loading cards.

1. Open Card Feeder Cover by putting your fingers on both sides and rotating the cover in a clockwise direction to the open position.

8

2. Install cards into Feeder* as shown.

3. Close Card Feeder Cover.

OPERATION

DO NOT bend cards or touch print surfaces as this can reduce print quality. The surface of the cards must remain clean and dust free. Always store cards in an enclosed container. Ideally, use cards as soon as possible. If cards stick together, carefully shuffle them.

* See Chapter 6, Technical Specifications, for card requirements and capacities.

OPERATION 9

B

- INSTALL CARD CLEANING CARTRIDGE

This item is used to clean the cards entering the printer.

1. Remove Card Cleaning Cartridge from packaging.

2. Open Printer cover and remove the yellow reminder tape from the location for the

Cleaning Cartridge.

3. Make sure the arrow on top of the assembly is facing toward the rear of the printer.

Hook assembly into slot on printer and rotate down.

Ensure the assembly locks in place.

10 OPERATION

C

- CARD THICKNESS CONTROL LEVER

This item is operated by the user to prevent more than one card feeding into the printer at the same time and causing a jam.

Open Cover, and adjust lever to the correct position for the card thickness you are using. Repeat for different card thickness.

(Factory setting is for 30mil (0.762 mm) card thickness). See diagram below :

Card thickness:

A - 60mil (1.524mm) to 50mil (1.27mm)

B - 40mil (1.016mm)

C - 30mil (0.762mm)

D - 20mil (0.508mm)

E* - Less than 20mil (0.508mm)

* Start at lowest position and move lever up to match card thickness.

For other card thickness, start lever at lowest position and move up until cards feed.

D

- CARD OUTPUT HOPPER

This item is used for collecting printed cards.

OPERATION

Install Card Output Hopper onto printer by hooking over bottom edge of card exit aperture.

11

2.4

Rejected Card Box

The P420 Printer is equipped with a Rejected Card Box.

When an encoding can not be completed, the card is ejected into the

Rejected card box. The P420 Printer counts the number of cards which go into the Rejected Card Box. After 20 cards the printer stops, the Amber LED Flashes and a LCD Message is displayed indicating the need to empty the reject box.

REJECT BOX FULL

WHEN TO MAINTAIN

When LCD screen reports message

HOW TO MAINTAIN

1. Press the top of the Rejected Card Box Door as shown. Allow the door to swing down and open.

2. Remove all cards from the Rejected Card

Box.

12 OPERATION

3. Swing up the Rejected Card Box Door and press the top. An audible "click" signals the locked position.

4. Press the Clear Button on the front panel to re-start the current printer job and to clear the rejected cards counter.

OPERATION 13

2.5

Feeding one card at a time

A Manual Feed Slot is available on the side of the Card Feeder cover for feeding single cards. Cleaning Cards are fed manually through this slot.

The Feeder must be empty for manual card feeding to work properly.

For one-at-a-time printing, feed cards through slot on side of Feeder.

Do not feed more than one card at a time.

14 OPERATION

2.6

Printing a Test Card

With ribbon and cards loaded, your P420 printer is ready to print. To check the operation of the printer you should print a test card.

1. Press the Menu Button until the LCD screen shows "SELF TEST"

2. Then press the Select Button once.

3. A test card will print after a few seconds.

LCD display will show printing status.

Test Card is printed on both sides of the card.

This is an example of the test card.

OPERATION

Front Side

Back Side

15

2.7

Printer Menu Information

The printer is equipped with a LCD Display and two key buttons which gives access to printer menus.

When the Menu button to enter the Menu Mode.

Menu Button

[NEXT]

Clear Button

[SELECT]

The top line display shows menu information. The second line of display clarifies the function of the two [NEXT] and [SELECT] key buttons relative to the current menu item.

The printer will return to READY Mode if either of the two key

Buttons is not pressed within ten seconds of entering Menu mode.

See next page:

P420 LCD Menu Tree

*If the printer is equiped with a Magnetic Stripe Encoder

16 OPERATION

READY

Next

PRINTER

INFO

Next

CLEANING

MENU

Next

SELF TEST

MENU

PRINTER

DEFAULTS

OPERATION

Select

Next

Printer Model Number

Number of impressions

Reject Box Status

To show the number of cards remaining in the reject box

Select

Select

GO TO MAIN MENU

Next

CLEAN PRINT HEAD

To clean the Thermal Print

Head and card transport system

CLEAN MAG.HEAD*

To clean the magnetic

Encoder Head

Select

Select

GO TO MAIN MENU

Next

TEST PATERN

To print a printer test card

PRINT PARAMETERS

To print a test card showing the operating parameter settings of the printers

Next

Select

Select

Next

Select

Select

Select

Select

Printer Firmware Version

MAG - PARAMETERS*

To print a test card showing the operating parameter settings of magnetic encoder.

GO TO MAIN MENU

Next

Ribbon type

To show the type of ribbon installed.

It may not match the ribbon physically installed until the installed ribbon has been selected through the driver

Offset X: aa-Y:bb

To show the X print location offset value in pixels (aa)

To show the Y print location offset value in pixels (bb)

Mag. Option: cccc

To show the setting of the magnetic encoder as (cccc), which can be:

- HICO (high coercivity)

- LOCO (low coercivity)

- NONE (no encoder present)

Color Parameters

To show the intensity values of Yellow (Y),

Magenta (M) and Cyan (C) panels and contrast value of Black Resin (K) Panel.

Select

Next

Select

GO TO MAIN MENU

Next

To run cleaning

To run printing

17

18

P

RINTING

A SAMPLE CARD

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Printing with the P420 Printer requires the Windows Printer

Driver, your card design/issuing software or printer command level programming through the printer interface.

The P420 Card Printer can be used with any Windows 95/98 or

Windows NT 4.0 software application program, using the drivers provided with the printer.

This section contains information on the printing of a dual-sided card in color (using the 6-Panel color ribbon YMCKOK) and the Windows Printer Driver.

BEFORE installing updated printer driver versions, always delete the existing printer driver version from your computer.

PRINTING A SAMPLE CARD 19

A

. To install the P420 Printer Driver in Windows 95/

98, use the following steps:

IMPORTANT NOTE - ENSURE THAT YOUR PC PRINTER PORT IS

SET TO STANDARD MODE AND ALSO ENSURE THAT YOU HAVE

DELETED ANY PREVIOUS VERSIONS OF THIS PRINTER DRIVER.

IF YOU HAVE ANY DOUBTS PLEASE CONTACT YOUR IT

DEPARTMENT.

This installation uses floppy drive 'A' or from CD Rom as the installation drive with the printer used as stand alone.

° Start your computer and then Windows.

° Insert your 'Eltron Software' diskette into the drive 'A' or CD drive.

° Under Windows click the Start button, select Settings, then Printers.

° Double click on the Add Printer icon and also Next.

° Ensure Local Printer is selected and click on Next.

° Click on Have Disk and then type in 'A:\win95' and click OK.

° P420 CARD PRINTER should be displayed after which click on Next.

° Choose LPT1 : Standard Printer Port, click on Next, select Yes to set as

Default Printer and click on Finish to install.

The Printer Wizard will copy the necessary files to the PC for you and the P420 printer driver installation will be completed.

20 PRINTING A SAMPLE CARD

B

. To install the P420 Printer Driver in Windows NT4.0:

ENSURE THAT YOU HAVE ADMINISTRATIVE PRIVILEGES TO

PERFORM THIS INSTALLATION OR CONTACT YOUR IT DEPARTMENT.

Set printer as Not Shared for stand alone use.

Use the steps provided for Windows 95/98 installation with the exception of step 6. where you must type in 'A:\nt40' instead and click OK.

Once the printer driver has been successfully installed, you will need to configure it for your printer. This driver provides control of several printer features when printing from Windows applications.

These features are accessed through the P420 Plastic Card Printer

Properties. To access these properties select the P420 Card

Printer icon in Printers. Then click File Menu and select

Properties.

C

. Set Printer Driver Options

The P420 Printer screen appears. Change the options as follows:

° On the Printer tab configure the magnetic encoder feature. If your printer is equipped with a Magnetic Encoder option, select With Magnetic Encoder option.

° On the Card tab select card orientation:

Landscape or Portrait - Select 'Landscape'.

° On the Ribbon tab, select the Ribbon Type. Select YMCKOK for the standard

6-panel ribbon.

° In the same tab, go to Black Panel area and select Text Only. This option allows the text printing using the Black Resin Panel from the Color Ribbon.

° Close the Eltron P420 Printer Properties screen.

Now that you have loaded media and set up the printer driver, the P420 Printer is ready to print.

PRINTING A SAMPLE CARD 21

D

. Printing a sample card:

Follow the steps to print your first card

° Go to the Microsoft Word Software.

° If the printer was not selected as the default printer, go to the File menu and

Select Printer and choose Eltron P420 Card Printer in the printer names list. Then Close the print dialog box.

° Come back to File menu and choose Page Setup.

° Select Paper Size tab and in Paper Size choose Card. Then select the orientation: "landscape".

° Go to Margins tab, put the Top, Bottom, left and right margins with O values.

° Press OK to close Page Setup window.

° The card appears on the screen.

° Design a card with 2 sides as follow:

Front Side

Back Side

° Once you are ready to print, go to File and point Print

° The printer will feed in a card and start printing ( the data download time will vary depending on the complexity of the card design and the processing speed of your computer).

° Once the printing job is achieved the card is ejected from the printer.

22 PRINTING A SAMPLE CARD

CLEANING

C

LEANING

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PROTECT YOUR FACTORY

WARRANTY !

The recommended maintenance procedures must be performed to maintain your factory warranty.

Other than the recommended cleaning procedures described in this manual, allow only Zebra authorised technicians to service the P420 Printer.

NEVER loosen, tighten, adjust, or bend, etc. a part or cable inside the printer.

NEVER use a high pressure air compressor to remove particles in the printer.

23

4.1

Cleaning System

Your P420 Printer includes a simple cleaning system using the Pre-Saturated

Cleaning Cards provided. The regular use of these cards will clean and maintain important parts of your printer: including the Print Head, and Transport Rollers.

CLEAN PRINTER WHEN TO CLEAN

When LCD screen reports message.

HOW TO CLEAN

1. Leave power on.

Open Cover and release Print Head Bracket to remove ribbon.

Close Print Head bracket.

Close Cover. Remove cards from Card Feeder.

2. Insert one Pre-Saturated Cleaning Card

(provided) through slot on the side of the Card

Feeder Cover.

3. Press the right Panel Button for a few seconds. The card will feed into printer and carry out the cleaning process. Repeat the process with a new Cleaning Card if necessary.

Note: For a printer cleaning prior to the WHEN TO CLEAN signal, press the Left Panel

Button until the LCD screen shows "CLEANING MENU". Press the right Panel Button to select and one more time again to run the cleaning process (Repeat first steps 1 & 2 above).

Although the CLEAN PRINTER message is displayed until the cleaning process has been performed, the printer will continue to operate.

24 CLEANING

4.2

Cleaning the Print Head

A cleaning using the Cleaning System with cards usually suffices. However, a separate Print Head cleaning using swabs can remove more stubborn deposits when print anomalies persist. To avoid deposits, only use foam-tipped swabs.

1. Raise Print Head and remove the Ribbon.

2. Clean Print Head by moving alcoholmoistened swab tip side-to-side across Print

Head elements. Only use moderate force.

(To reorder swabs see Appendix C).

CLEANING

Never use a sharp object to scrape deposits from the print head. Permanent damage will result.

25

4.3

Card Cleaning Cartridge

Your P420 Printer also has a Card Cleaning Cartridge. This item cleans the cards entering the printer. To ensure print quality, the cleaning roller requires periodic replacements.

CLEAN PRINTER WHEN TO MAINTAIN

When LCD screen reports message.

Run a printer cleaning first .

(see 4.1 Cleaning System for more instructions.)

HOW TO MAINTAIN

1. Open Cover and locate Cleaning

Cartridge.

2. Gently remove Cleaning Cartridge by rotating up and away from printer.

Continued on next page...

CLEANING 26

3. Remove Cleaning Roller from Cartridge and discard.

4.Install new Cleaning Roller into Cartridge*.

To avoid contamination, always hold the

Cleaning Roller assembly by the ends.

SLOT

5. Carefully peel off wrapper from new

Cleaning Roller while in Cartridge.

6. Replace Cartridge into printer. Make sure the arrow on top of the assembly is facing toward the rear of the printer. Hook assembly into slot on printer and rotate down. Ensure the assembly locks in place.

DO NOT touch the roller surface that contacts the cards.

7. Close Cover

* See Appendix C for replacement Cleaning Rollers.

Although the CLEAN PRINTER message is displayed until maintenance has been performed, the printer will continue to operate.

CLEANING 27

T

ROUBLESHOOTING

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

This section offers solutions to potential problems you may experience with your P420 printer. The table below lists the screen messages that will be displayed on the printer's LCD, both during normal operation and to alert operator of any error conditions. There is also some additional information dealing with quality issues concerning printing onto cards.

5.1

Interpreting LCD Display messages

SCREEN MESSAGE

INITIALISING

READY

MEANING

The printer is performing an internal test before use

Ready for use

ACTION

Wait for the ready message

WAIT

TEMPERATURE

Print Head cool down mode Wait for READY message

SELF TEST

Self test card printing

DOWNLOADING

DATA

The card data is being transmitted

PRINTING YELLOW

The yellow panel is being printed

PRINTING MAGENTA

The magenta panel is printing

PRINTING CYAN

The cyan panel is printing

Wait for test card

Wait for card printing to start

29 TROUBLESHOOTING

SCREEN MESSAGE

PRINTING BLACK

PRINTING VARNISH

MEANING

A monochrome panel is being printed

The overlay is printing

PRINT

HOLOGRAM

CLEAN PRINTER

CLEAN MAG HEAD

CLEANING

REMOVE RIBBON

OUT OF RIBBON

MECHANICAL

ERROR

OUT OF CARD

ROTATION ERROR

COVER OPEN

HEAD OPEN

COMMAND ERROR

PARAMETERS

ERROR

ACTION

A hologram overlay is printing

The printer is prompting operator maintenance

The printer is prompting operator

Carry out the cleaning procedure as detailed in section 4 of this manual

Carry out the cleaning procedure as detailed in

Appendix A of this manual

The printer is performing an internal cleaning routine

The ribbon has not been removed while the cleaning operation is in progress

Remove ribbon

The printer ribbon has run out

Replace printer ribbon

The printer has an error moving the card internally

Remove the jammed card.

Ensure that the card is not out of specification

The card feeder is empty

Add more cards or adjust the card feeder to accept the cards

The printer has an error moving the card in the flip

Remove card

The cover is open

Close the cover

The print head is not locked into position

The data being sent from the host is not recognised

Lock the print head in its lower position

Check that the data is suitable for printing. Try reprinting a card from known

'good' data

The features of the card are not recognised

Check the Windows driver options and printer type

30 TROUBLESHOOTING

SCREEN MESSAGE

ENCODING ERROR

READING ERROR

REJECT BOX FULL

MAGNETIC ERROR

MEANING

Data cannot be written or read from the card's magnetic stripe

Data cannot be read from the card's magnetic stripe

The reject box is full

The printer cannot detect a magnetic stripe on the card.

ACTION

Check that the cards are loaded with the magnetic stripe in the correct orientation. Check whether high or low coercivity cards have been specified. Check that the data conforms to

ISO specifications. See

Appendix A of this manual for further information.

Check that the cards are loaded with the magnetic stripe in the correct orientation. Check whether high or low coercivity cards have been specified. Check that the data conforms to

ISO specifications. See

Appendix A of this manual for further information.

Empty the reject box and press the right panel button

Check the card orientation

FLASH ERROR

Contact your dealer for technical support.

NO ACCESS

Ribbon Errors: Check that the print ribbon has not 'run out'. Lock and then unlock the print head assembly; this resynchronises the ribbon automatically.

When using a color ribbon, it should advance automatically so that the leading edge of the Yellow panel is beneath the print head. Ensure that the correct ribbon type has been specified in the Windows driver.

Card Feed & Mechanical Errors: Ensure that the card thickness adjustment has been set-up correctly to allow one card to feed.

Magnetic Encoding Errors: Check that the cards are inserted correctly in the printer. Ensure that the cards are low or high coercivity as required, and are set-up correctly in the printer driver.

Cleaning Alert: The printer has counted the number of cards printed and has automatically flagged that a cleaning routine needs to be carried out.

(See Chapter 4).

TROUBLESHOOTING 31

5.2

Print Quality Issues

This section will help you resolve print quality problems. The print quality is dependent on several factors. The two most important factors that will increase your print quality are cleanliness and card stock. To diagnose and fix print quality problems, follow the troubleshooting procedure below:

• Small spots appear on the printed card with a non-printed area or a different color.

Possible Cause

A.Contamination on the card surface.

B. Dust inside the printer and/or dirty

Cleaning Roller.

⇒ Solution

A1.Check that cards are stored in a dust free environment

A2.Use a different supply of cards.

B1.Perform a Cleaning of the printer (see Cleaning section).

B2.Replace Cleaning Roller (see Cleaning section).

There are non-printing horizontal lines (white) on the card surfaces.

Possible Cause

A.Ribbons is not correctly positioned.

B.Print Head may be dirty.

C.Print Head elements may have been damaged

(e.g. scratched or burnt).

⇒ Solution

A 1.Open cover and press down the Print Head Unlock Lever to open the

Print Head carriage. The Print Head will move up.

A2.Check that the ribbon is properly rolled onto the ribbon cores and

there are no wrinkles in the ribbon.

A3.Push down on the Print Head Lock Lever until an audible «click»

signals the locked-down position.

A4.Ribbon will automatically synchronize.

A5.Print again.

B1.Perform a Cleaning of the Print Head (see 4.2 Cleaning the Print Head.)

C1.Call service for Print Head replacement information.

32 TROUBLESHOOTING

• Printing shows very pale or inconsistent results.

Possible Cause

A.Ribbon may have been stored improperly or is damaged.

B.Cards may not meet specifications.

C.Contrast and/or Intensity may be set to values which are too high.

D.Dust or embedded contamination on elements of the Print Head.

⇒ Solution

A1.Change ribbon and print again.

B1.Use a different supply of cards.

C1.Adjust Contrast and/or Intensity values in software

D1.Perform a cleaning of the Print Head (see 4.2 Cleaning the Print Head.)

• Printing shows blurry printed image.

Possible Cause

A.Ribbon may not be correctly positioned

B.Ribbon may not be synchronized on the correct color panel position.

C.Cards may not meet specifications.

D.Dust inside the printer and/or dirty Cleaning Roller.

Solution

A1.Open cover and press down the Print Head Unlock Lever to open the

Print Head carriage. The Print Head will move up.

A2.Check ribbon is properly rolled on ribbon cores.

A3.Push down on the Print Head Lock Lever until an audible «click» signals the locked-down position.

A4.Ribbon will automatically synchronize.

A5.Print again.

B1.Open cover and press down the Print Head Unlock Lever to open the

Print Head carriage. The Print Head will move up.

B2.Push down on the Print Head Lock Lever until an audible «click» signals the locked-down position.

B3.Ribbon will automatically synchronize.

B4.Print again.

C1.Use a different supply of cards.

D1.Perform a cleaning of the Print Head (see 4.2 Cleaning the Print Head.)

D2.Replace Cleaning Roller (see 4.3 Cleaning Cartridge.)

TROUBLESHOOTING 33

• No printing on the card.

Possible Cause

A.Ribbon may not be installed in the printer

B.Cards may not meet specifications.

C.Cable on Print Head may be disconnected.

D.Print Head elements may be scratched or burnt.

⇒ Solution

A1.Check for ribbon in the printer.

B1.Use a different supply of cards.

C1.Power off the printer and check the Print Head cable connections.

D1.Call Service for Print Head replacement information.

For optimum print quality, always keep cover of the printer closed except during ribbon loading and card thickness control procedures.

The card flipper will not operate and an error will be indicated if you try to flip a card with the cover open.

34 TROUBLESHOOTING

General

T

ECHNICAL

SPECIFICATIONS

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

• High speed printing, over 102 cards/hour edge to edge in full color (YMCKOK) throughput

• Small footprint

• Windows Drivers for 95/98 and NT 4.0 (option)

• One year printer warranty

• One year print head warranty

Colour Printing

Bar Codes

Fonts

Cards*

TECHNICAL SPECIFICATIONS

• Color dye sublimation or monochrome thermal transfer printing

• 35 seconds per card 2 sides (YMCKOK) throughput

• 300 dpi (11.8 dots/mm) print resolution

• Edge to edge printing standard

• Code 39

• Code 128 B & C with & without check digit

• 2 of 5 & 2of 5 industrial

• UPCA

• EAN8 & EAN13

• PDF 417 2D bar code and other symbologies available via WindCard Classic utility tool (option)

• Resident: Arial Normal 100, Arial Bold 100

• True Type fonts available via Windows Driver

• Types PVC, Composite

• Card width/length: ISO CR-80 - ISO 7810,

2.125” (54mm) by 3.375” (86mm)

• Option: Magnetic Stripe - ISO 7811

• Option: Smart Card - ISO 7816-2

• Card thickness: 0.25mm to 1.524mm

• Card Feeder capacity: up to 300 cards (10mil), up to 100 cards (30 mil)

• Card Output Hopper capacity: 300 cards (10mil), up to 100 cards (30 mil)

35

CARD DIMENSIONS

ISO STANDARD DIMENSIONS FOR PLAIN CARD

ISO STANDARD DIMENSIONS FOR MAGNETIC STRIPE CARD

CHIP POSITION FOR SMART CARD

36 TECHNICAL SPECIFICATIONS

Ribbons*

• Monochrome: 1500 cards/roll

• Monochrome colors: black, red, blue, green, yellow, silver, gold, white.

• K-resin + O: 800 cards/roll

• K-dye + O: 800 cards/roll

• YMCKO: 350 cards/roll

• YMCKOK: 250 cards/roll

Overlay Varnish • Thermal transfer

• 4 microns thick

• Clear and holographic options:

- Clear

- Genuine/Secure Hologram

- Custom Hologram

Interfaces • Centronics Parallel Standard

• RS-232C Serial (Optional)

• USB port (Optional)

Mechanical • Width: 20.9" (523 mm†)

• Depth: 10.17" (254.3 mm†)

• Height: 10.76" (269 mm†)

• Weight: 27.5 Ibs (12.5 kg)

Electrical • 110 ~ 230 Volts AC, 60 ~ 50 Hz

• FCC Class A, CE, UL, and CUL approved

Environmental • Operating Temperature: 60 to 86°F (15 to 30°C)

• Operating Humidity: 20 to 65% non condensing

• Storage Temperature: -23 to 158°F (-5 to 70°C)

• Storage Humidity: 20 to 70% non condensing

• Ventilation: Free air

* Thermal transfer (Resin) ribbons offer more durability than dye sublimation, with greater resistance to scratches and

UV-induced fading.

Dye Sublimation printing requires dye sublimation ribbons, with either black or cyan, magenta, and yellow

(plus black resin) panels.

† Measured without card output hopper.

TECHNICAL SPECIFICATIONS 37

Options • Centronics Cable

• RS-232C serial port

• USB port

• Smart Card Contact Station (0.76mm cards only)

• Magnetic Encoder (0.76mm cards only)

• Cleaning supplies

• Service Manual

*Use only Zebra-approved card and ribbon media.

Using non-approved card or ribbon media can void your warranty.

Refer to the Accessories section for more information about Card and Ribbon Media available from Zebra Technologies Corp.

38 TECHNICAL SPECIFICATIONS

A

PPENDIX A

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Magnetic Card Stripe Encoder

This section contains information on the additional operations of the P420 Printers with Magnetic Card Stripe Encoder.

(See Chapter 2 for location.)

INTRODUCTION

Operation and maintenance requirements for the P420 Printer with the optional magnetic card stripe encoder.

(See Chapter 2 for location).

The magnetic encoder can be set for either high or low coercivity.

APPENDIX A 39

A

. MEDIA LOADING ORIENTATION

The magnetic encoder is a factory installed item with the read/write head positioned below the card path, available with HICO encoding (P420 CM1 or P420 CEM1) or

LOCO encoding (P420 CM2 or P420 CEM2).

STRIPE

DOWN

When loading cards into the Card Cartridge, please ensure that the magnetic stripe is facing down and closest to the rear.

Also available are Printer models with the Magnetic Read/

Write head positioned above the card path, with HICO encoding (P420 CM3 or P420 CEM3) or

LOCO encoding (P420 CM4 or P420 CEM4).

STRIPE

UP

When loading cards, please ensure that the magnetic stripe is facing up and closest to the rear.

NOTE:

M1 = Stripe Down HICO

M2 = Stripe Down LOCO

M3 = Stripe up HICO

M4 = Stripe up LOCO

Approved HICO & LOCO PVC cards are available. (See Appendix C).

ONLY USE cards that comply with ISO 7810

& 7811 standards for magnetic stripe cards.

The magnetic stripe must be flush to the surface of the card to work properly. Never use taped-on magnetic stripes.

40 APPENDIX A

B

. MAGNETIC ENCODER CLEANING

There exists two different processes to clean the Magnetic Stripe Encoder.

The first process consists of a standard cleaning of the printer. This cleans the most important parts of the printer; including the Print head, Transport Roller and Magnetic Stripe Encoder (refer to chapter 4 "Cleaning" for more instructions).

The second process consists of a cleaning of the Magnetic Encoder using the

Menu Button from the LCD Display.

To access the Magnetic Encoder Cleaning Menu proceed as below:

1. Leave power on.

2. Remove cards from the Card Feeder

3. Insert one Pre-Saturated Cleaning Card

(provided) through slot on the side of the Card

Cartridge.

4. Press the Menu button until the LCD screen shows CLEANING MENU.

5. Press the Select button to select.

6. Press the Menu button again until the LCD screen shows CLEAN MAG HEAD.

7. Run this operation by pressing the Select button.

ISO STANDARD ENCODING

Track #

Field Separator

Track density Valid Characters # of characters

1

2

3

^

=

=

210BPI

*

75BPI

*

210BPI

*

Alphanumeric

(ASCII 20

Numeric

(ASCII 48

95

62)

†

)

Numeric

(ASCII 48 ∼ 62)

79

40

107

‡

‡

‡

* Bit per inch

†

Except the '?' character

‡

Including Start, Stop and LRC characters. Also note that these 3 characters are automatically managed by the magnetic encoder according to the ISO Standard Norms.

NOTE: Refer to the Card Printer Programmer's Manual for complete programming information.

APPENDIX A 41

A

PPENDIX B

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Smart Card Contact Station

This section contains information on the additional operations of the P420

Printers with Smart Card Contact Stations. (See Chapter 2 for location.)

INTRODUCTION

Smart Cards can have a built-in microcomputer and a battery. Card Memory can store fingerprints, voice recognition patterns, medical records and other such data. The P420 may be equipped with an optional contact station for programming Smart Cards (ISO 7816). This printer model responds to commands that position the cards at the contact station, where the printer connects to the contacts on the Smart Cards. All other printer operations remain the same as the standard P420 model.

42 APPENDIX B

A

. MEDIA LOADING ORIENTA-

TION

Position the cards with the Smart Card Chip at the top of the card and towards the printer.

B

. SMART CARD CONTACT STATION INTERFACE

When a command to the parallel printer interface sends a card to the Smart Card Contact Station, the printer connects the Smart Card Contact Station to the female

DB-9 connector on the rear of the printer.

An attached external Smart Card Programmer can be used to program Smart Card chips.

DB - 9

PINS

1

2

3

4

5

SMART CARD

CONTACT POINTS

CI (Vcc)

C2 (Reset)

C3 (Clock)

C4 (RFU)

C5 (GND)

DB - 9

PINS

6

7

8

9

SMART CARD

CONTACT POINTS

C6 (Vpp)

C7 (I/O)

C8 (RFU)

(GND when chip is at station)

Refer to the Card Printer Programmer's Manual for complete programming information.

DO NOT position printing over the Smart Card

Chip.

APPENDIX B 43

A

PPENDIX C

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Accessories & supplies

Please contact your Eltron authorised dealer to place an order for accessories and supplies

RIBBONS

The following ribbons may be used in the P420 Printer:

Part Number

800015-101

800015-102

800015-103

800015-104

800015-106

800015-107

800015-109

800015-185

800015-301

800015-302

800015-303

800015-304

800015-305

800015-306

800015-307

800015-309

Black

Red

Green

Blue

Yellow

Gold

Silver

White

Description

Black

Red

Green

Blue

Gold

Silver

White

Scratch-Off Gary

1000 images

1000 images

1000 images

1000 images

1000 images

1000 images

1000 images

1000 images

1500 images

1500 images

1500 images

1500 images

1500 images

1500 images

1500 images

1500 images

Part Number

800015-148

800015-140

800015-150

800015-160

Color Ribbons (Sold by the Roll)

Description

6-Panel Color Ribbon (YMCKOK)

5-Panel Color Ribbon (YMCKO)

2-Panel Black Ribbon (K Dye + O)

2-Panel Resin Ribbon (K Resin + O)

170 images

200 images

500 images

600 images

800015-348

800015-340

800015-350

800015-360

6-Panel Color Ribbon (YMCKOK)

5-Panel Color Ribbon (YMCKO)

2-Panel Black Ribbon (K Dye + O)

2-Panel Resin Ribbon (K Resin + O)

250 images

350 images

800 images

800 images

Note : Y = Yellow, M = Magenta, C = Cyan K = Black, O = Overlay

44 APPENDIX C

CARDS

The following plain white plastic cards are available for use in the P420 printers:

Part Number

104523-114

104523-110

104523-111

104523-112

104523-113

104524-101

104524-102

104524-103

Blank White Cards (sold by the box)

Description

Premier Grade PVC

Card, 10 mil †

Card, 10 mil † adhesive back

Card, 30 mil

Card, 30 mil -low coercivity Mag. Stripe

(5 packs of 200)

(5 packs of 200)

(5 packs of 100)

(5 packs of 100)

Card, 30 mil -High coercivity Mag. Stripe (5 packs of 100)

Premier Plus Grade (PVC composite 60/40)

Card, 30 mil

Card, 30 mil

Card, 30 mil

-low coercivity Mag. Stripe

-low coercivity Mag. Stripe

(5 packs of 100)

(5 packs of 100)

(5 packs of 100)

Notes :

†

10mil = 0.254mm; 30mil = 0.762mm

‡

10 mil cards are recommended for single side printing and monochrome only.

Many other card types are also available; ask your dealer for more information.

APPENDIX C 45

ACCESSORIES

Accessories available for P420 Printers appear below. Always refer to the part number when placing an order.

Part Number

300320-001

206851-001

105909-112

Printer Supplies

Description

Centronics Parallel Cable (36 pins)

Additional Card Output Hopper

Replacement Print Head Kit

Part Number

105909-169

105912-003

105912-002

105909-055

105909-057

Cleaning Supplies

Description

Premier Cleaning Kit (25 swabs, 50 cards)

Adhesive Cleaning Roller Kit (set of 5)

Cleaning Cartridge, complete

Cleaning Card Kit (box of 100 cards)

Cleaning Swab Kit (box of 25 swabs)

Part Number

980292-001

980292-021

980292-031

980292-041

980292-051

980292-061

980292-071

980292-081

980081-001

980264-001

Documentation

Description

P420 User's Manual (English)

P420 User's Manual (French)

P420 User's Manual (German)

P420 User's Manual (Spanish)

P420 User's Manual (Italian)

P420 User's Manual (Chinese)

P420 User's Manual (Japanese)

P420 User's Manual (Portuguese)

Pseries Programmer's Manual (English only)

P420 Maintenance Manual (English only)

Part Number

105536-001

806503-001

104527-001

Miscellaneous

Description

CD ROM (Software, Windows Drivers, Documentation)

Card Punch (slots card for lapel clip)

Lapel Clips (pack of 100 clips)

46 APPENDIX C

World Wide Sales and Support:

Zebra Technologies Corporation

Eltron Card Printer Products

1001 Flynn Road

Camarillo, CA. 93012-8706.USA

Phone:+1 (805) 579 1800

Fax.:+1 (805) 579 1808

Toll Free in US: (800) 452-4056 e-mail:[email protected]

Zebra Technologies Corporation

Eltron Card Printer Products, (Europe, Middle East, Africa)

The Valley Centre, Gordon Road, High Wycombe

Buckinghamshire HP13 6EQ, England

Phone: +44 (0) 870 241 1527

Fax.: +44 (0) 870 241 0765 e-mail:[email protected]

Zebra Technologies Corporation

Eltron Card Printer Products, France

50, 56 rue Marcel Dassault

92100 Boulogne-Billancourt, France

Phone: +33 1 55 20 93 93

Fax.: +33 1 55 20 93 99 e-mail: [email protected]

Zebra Technologies Corporation

Eltron Card Printer Products, Latin America

6175 NW 153rd Street, Suite # 121

Miami Lakes, FL 33014 USA

Phone: +1 (305) 558 8470

Fax: +1 (305) 558-8485 e-mail:[email protected]

Zebra Technologies Corporation

Eltron Card Printer Products, Asie/Pacifique

1 Sims Lane #06-11

387355 Singapore

Phone:+65 84 20 322

Fax.:+65 84 20 514 e-mail:[email protected]

m

CORPORATE HEADQUARTERS

Zebra Technologies Corporation

333 Corporate Woods Parkway

Vernon Hills, IL 60061-3109 USA

Phone: +1 (847) 634 6700

FAX: +1 (847) 913 8766 er-mail: [email protected]

980292-001A

980292-001A

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