Volvo Car
Corporation
WEB EDITION
Volvo On Call
DEAR VOLVO OWNER
Thank you for choosing Volvo On Call.
This document describes the functionality of the
system, Volvo On Call.
Best regards
Volvo Car Corporation
The specifications, design features and illustrations in this owner's manual are not binding. We
reserve the right to make modifications without
prior notice.
© Volvo Car Corporation
Introduction............................................................................................... 4
Comfort Services...................................................................................... 7
Safety Services....................................................................................... 10
Security Services.................................................................................... 12
Menu Structure....................................................................................... 14
Availability .............................................................................................. 16
Phone Number........................................................................................ 17
Personal information............................................................................... 18
2
VOLVO ON CALL
01 Volvo On Call
Introduction
General
The Volvo On Call system (herein referred to
as VOC) is linked to the car's SRS and alarm
systems. See the vehicle's owner's manual
for information about these systems. The car
has a built-in GSM module for communication between the car and VOC's services. The
map on page 16 shows the countries where
the system is available. Contact your Volvo
dealer (see page 17) for up to date information as this map may be edited. VOC is a supplementary service comprising safety, security and comfort services, and whether or not
they are available is dependent upon the market. Contact your Volvo dealer for information
on which of these services are applicable in
your country.
Availability
Once the remote key has been removed from
the car the VOC system functions are available continuously for 3 days and then once per
hour during the next 11 days.
4
WARNING
The system only works in areas where
VOC's partners have GSM coverage and in
the markets where the Volvo On Call service is available.
Comfort Services
•
Volvo On Call mobile application - As a
Volvo On Call user you have access to a
mobile application that enables you to
maintain contact with your parked car via
an iPhone, Windows Phone or Android
phone. You can locate the car, remotely
lock the car, remotely start the heater,
view information on fuel level, and a lot
more besides. For more information on
the Volvo On Call app, see page 7.
•
Remote heater starting by text message - Cars fitted with a fuel-driven
engine block heater and passenger compartment heater in combination with VOC
offer the same settings for the heater as
inside the car, using an ordinary mobile
phone. It is possible to define timer settings by sending the required setting
using a mobile phone. For information on
remote heater starting by text message,
see page 8.
Just as with mobile phones, atmospheric
disturbances or sparse transmitter coverage may lead to connection being impossible, e.g. in sparsely populated areas.
Subscription
A subscription is initiated in connection with
the purchase of the car and the VOC system
being activated. The subscription has a time
limit but can be extended, and validity
depends on market.
Transfer of ownership of a car with
Volvo On Call
It is very important with a transfer of ownership that the VOC services are cancelled so
that the former owner cannot continue to perform VOC services in the car. Contact an
authorised Volvo dealer in the event of a
change of owner.
01 Volvo On Call
Introduction
•
Automatic alarm - A signal is transmitted
automatically to VOC Customer Service
in the event of an accident where belt
tensioners, airbags or inflatable curtains
are activated.
•
Manual alarm - You can contact the
VOC Customer Service to request help in
emergencies.
•
Access to roadside assistance services
For information on Safety Services, see
page 10.
Security Services
•
Anti-theft warning - Automatic signal to
VOC Customer Service in the event of a
burglary or theft (if the car's alarm system
is activated).
•
Stolen Vehicle Tracking - Helps track
the car in the event of theft.
•
Remote Door Unlock - Remote unlocking of the car if the keys have gone missing or have been locked in the car.
•
Remote Vehicle Immobiliser1 - Monitoring and deactivation of the stolen car.
1
2
3
•
Unauthorised movement (UMD)* 2, 3 Monitoring of unauthorised movement.
For information on Security Services, see
page 12.
To disable the ON CALL and SOS buttons
when the key is not inserted, see the menu
option Key lock on page 14.
The system is not available if the menu option
Radio transmission is set to OFF 1.
Overview Safety Services
The VOC system uses GPS (Global
Positioning System) to locate the car and the
car's built-in GSM module to contact VOC
Customer Service.
Overview buttons
VOC buttons and display
When you press the ON CALL- or SOS button a signal is sent to VOC Customer Service
about the car's position and the service you
requested.
NOTE
The SOS button must only be used in the
event of accidents, illness or if there is an
external threat to the car and its passengers.
The SOS function is only designed for
emergency situations. Improper use may
lead to extra debiting. The ON CALL button can be used for all other services,
including roadside assistance.
G016325
Safety Services
C30
Certain markets.
Only applies to the Netherlands.
Does not apply to V/XC40.
* Option/accessory, for more information, see Introduction.
5
01 Volvo On Call
Introduction
Access to VOC functions
Service
Summary of accessible VOC functions via
VOC and VOC application.
G016326
V40/XC40, S60/V60, S80, V70/XC70 and XC60.
XC90
1
6
Certain markets.
Service
VOC
VOC
app
Remote Heater Start
X
X
Automatic alarm
X
Manual alarm
X
Roadside Assistance
X
Alarm service
X
Anti-theft warning
X
Stolen Vehicle Tracking
X
Remote Door Unlock
X
Remote Vehicle Immobiliser1
X
X
X
Locating the car
X
The car's instrument
panel
X
Checking the car
X
VOC
app
Driving journal
X
Vehicle information
X
Battery and charge statusA
X
Controls charging to
ensure that it takes
place at specific timesA
X
Reminder to insert
charge cableA
X
PreconditioningA
A
VOC
X
Applicable only to V60 PLUG-IN HYBRID.
X
01 Volvo On Call
Comfort Services
Volvo On Call mobile application1
The Volvo On Call app is a very practical and
useful mobile application that simplifies you
car ownership in different ways by allowing
you to check and monitor the car at any time
no matter where you are. You can use the
Volvo On Call app to find your car, lock and
unlock your car, check the dashboard and set
the passenger compartment heater with the
simple push of a button on your mobile.
The mobile application is continuously updated which may mean that this supplement
does not reflect available functionality. See
Information on the Internet for available functionality and associated user manual.
The Volvo On Call mobile application is available for iPhone, Windows Phones and
Android phones. You can download it from
the Apple AppStore, Windows Phone or Google Play.
Locating the car
The position of the car is shown on a map
and there is the option to receive directions to
the car. There is also a digital compass that
points the driver in the right direction. When
you are within approx. 100 metres from the
car there is the option to activate the car's
1
2
horn and direction indicators in order to facilitate the search.
The car's instrument panel
This function provides the driver with access
to a range of information: fuel level, remaining
mileage with existing fuel quantity, average
consumption, average speed, and readings
from the odometer and trip meter.
Checking the car
The mobile app carries out a "health check"
of the car and shows information on bulbs,
brake fluid, coolant and oil level.
Driving journal
Detailed information on each journey during
the last 40 days can be downloaded and
saved. There is also the option to export all or
selected journeys from the mobile application
in spreadsheet format and send this to an
email address. Suitable for travel on official
business, for example.
There is the option to deactivate the driving
journal. In which case the car does not send
any log information after each completed
journey.
Vehicle information
Basic data about the car such as model, registration number and VIN number are easily
accessible.
Anti-theft warning
If the car alarm is activated the driver is
advised of this via the mobile.
Remote locking of doors
Status for all doors and windows is shown.
The driver can lock and unlock the car. For
security reasons the password for the application is always required to remotely unlock
the car.
Remote Heater Start
If the car is equipped with a parking heater
then it can be started immediately or programmed to start at two different time points
within 24 hours.
Battery and charge status2
See how much charge is in the hybrid battery
and whether charging is in progress.
Controls charging to ensure that it
takes place at specific times2
If you do not want charging to start straight
away when the charging cable is connected,
Certain functions are not available on all car models. The detailed user manual contains information on availability, see section Information on the Internet.
Applicable only to V60 PLUG-IN HYBRID.
7
01 Volvo On Call
Comfort Services
it is possible to use the mobile app to set the
time when charging is to take place.
Reminder to insert charge cable2
You can enable reminders in your mobile app
if you forget to plug in the charging cable
when parking the car.
Preconditioning2
Preconditioning prepares the car's drive system and passenger compartment before
departure, so that both wear and energy
needs during the journey are reduced. The
mobile app is used in the same way as for
remote heater start.
Information on the Internet
For more information about the Volvo On Call
mobile app, see www.volvocars.com > Select
country > Sales & Services > Volvo On Call.
Amongst other things, you can download a
detailed user manual and also find frequently
asked questions and answers.
Remote heater start via SMS
To control the heater in the car with your cell
phone means effortless operation of the
heater, increasing the comfort experience at a
cost of an SMS.
The heater function has two times, referred to
in this book as T1 and T2. These show when
the car has reached the set temperature. In
order for only the authorised user to control
the heater, the SMS message must include
the car's registration number, followed by
the3 VOC system's PIN code4.
NOTE
Each subcommand is followed by a #
character. The message should be written
as a string without spaces and finished
with a # character, e.g. # PIN code # 1 #
Telephone number
The message should be sent to the following
number: +46 70 903 20 40. On some cell
phones, it is possible to create a message
template to make it a simpler and faster procedure.
NOTE
Take care with where the car is parked
when using the remote start function for
the heater as the heater gives off exhaust
fumes: see the car's owner’s manual for
more information.
Direct Commands
To start the heater directly:
1. Enter the car's registration number followed by # PIN code # 1 #
2. Send the message.
If the heater is running and is to be switched
off immediately:
1. Enter the car's registration number followed by # PIN code # 0 #
2. Send the message.
Time command
If a new time is to be added, end the message with the desired time, e.g. 17305.
Change and activate T1:
1. Enter the car's registration number followed by # PIN code # 11 # Time #
2. Send the message.
2
3
4
5
8
Applicable only to V60 PLUG-IN HYBRID.
The registration number can contain both uppercase and lowercase letters.
The PIN code is the code that the car owner previously sent to VOC Customer Service by pressing the OnCall button.
The time is always rounded to the nearest 5-minute interval.
01 Volvo On Call
Comfort Services
Change and activate T2:
If the heater does not start
1. Enter the car's registration number followed by # PIN code # 12 # Time #
There are situations when the heater can not
start. In which case, an SMS is sent with the
text "The heater could not start!" to the
mobile number that has tried to initiate the
service.
2. Send the message.
If a previously entered time should be activated:
Activate T1:
1. Enter the car's registration number followed by # PIN code # 11 #
2. Send the message.
Activate T2:
1. Enter the car's registration number followed by # PIN code # 12 #
2. Send the message.
The set time must be deactivated to cancel a
previously scheduled heater start.
To deactivate T1:
1. Enter the car's registration number followed by # PIN code # 01 #
2. Send the message.
To deactivate T2:
1. Enter the car's registration number followed by # PIN code # 02 #
2. Send the message.
9
01 Volvo On Call
Safety Services
Automatic alarm
If the seat belt pre-tensioners, airbags or
inflatable curtain (see the car's owner's manual) deploy the following occurs:
1. A message is sent automatically from the
car to the VOC Customer Service with
information about the car's position and
that the SRS system has been deployed.
2. The VOC Customer Service then establishes voice contact with the car's driver
and attempts to find out the extent of the
crash and the need of help.
3. VOC Customer Service then contacts the
necessary assistance (police, ambulance,
towing, etc.).
Manual alarm
1. Push the SOS button for at least
2 seconds to summon help in case of illness, external threats to the car or passengers, etc.
2. VOC Customer Service is notified of the
need for help and information about the
car's position.
3. VOC Customer Service establishes voice
contact with the driver and agrees on the
necessary assistance.
1
10
Some vehicles do not feature Volvo On Call together with Phone.
Cancelling a call
If voice contact cannot be established, VOC
Customer Service contacts the relevant
authorities, who then take the appropriate
action.
A started service can be cancelled within
10 seconds by pressing the EXIT button (see
images on page 5).
Roadside Assistance
Information messages on the display
1. Press the ON CALL button for at least
2 seconds to summon help in the event of
a puncture, fuel shortage, discharged
battery, etc.
2. VOC Customer Service establishes voice
contact with the driver and agrees on the
necessary assistance.
If voice contact cannot be established, VOC
Customer Service contacts the relevant
authorities, who then take the appropriate
action.
Emergency Number
When the emergency service is enabled, the
VOC system establishes contact with the
VOC Customer Service in the country where
the car is located.
If this is not possible, the call is forwarded to
the emergency number 112 instead.
On Call Deactivated - The VOC subscription
is not activated or is no longer valid! The
services will not work. Contact your Volvo
dealer or VOC Customer Service, see
page 17.
On Call Service required - The VOC system
is not working. Visit your Volvo dealer for
help.
On Call subscr. Will soon expire - The VOC
subscription will soon expire. Contact your
Volvo dealer.
Volvo On Call in standby - The phone1 can
be turned on temporarily.
1. Press PHONE (see images on page 5).
2. The phone can then be used for calls, but
will automatically revert to standby after a
short while.
01 Volvo On Call
Safety Services
NOTE
VOC Customer Service cannot contact
your car while a call is being made with the
built-in telephone.
When a call with VOC Customer Service is
ended and the service is finished, the VOC
system will automatically go back to phone
mode on the phone and the service starts.
To contact VOC Customer Service from a different phone than the car's built-in phone,
see page 17.
NOTE
If you are abroad and wish to contact VOC
Customer Service, you can dial the phone
number of Volvo On Call in your own
country: see page 17.
NOTE
All calls with VOC Customer Service will
be recorded.
11
01 Volvo On Call
Security Services
General
Anti-theft warning
Volvo's security services aim to minimise the
risk of the owner losing his/her car. If the car
is stolen, it can also be tracked and possibly
deactivated.
Anti-theft warning is a system that is activated in the event of burglary or theft.
VOC's back-up battery kicks in if the car
power fails.
In addition to the safety and security services,
an enhanced security system is offered on
some markets as an option:
Security system certified in accordance with
Stichting VbV which fulfils requirements in
accordance with Track & Tracing, TT03. 1, 2
If the car alarm system is activated, VOC
Customer Service will be notified automatically after a specified time. If the alarm is
turned off using the remote control key the
service will be cancelled.
Stolen Vehicle Tracking
Stolen Vehicle Tracking is a system that helps
to track the car in the event of theft. If the
vehicle has been stolen, VOC Customer Service can track the vehicle to facilitate its return.
NOTE
This also applies if the car has been stolen
using the associated remote control key.
Remote Door Unlock
1. If the car's remote control key has been
lost or locked in the car then it is possible
to remotely unlock the car within the fol-
1
2
3
4
5
12
Only applies to the Netherlands.
Does not apply to V/XC40.
Does not apply to XC90 where all doors and the tailgate are opened.
Applicable to V60, V70 and XC60.
Applies to C30 and S60.
lowing 14 days with assistance from VOC
Customer Service.
2. VOC Customer Service sends a signal to
the car and after agreement with the car
owner or other authorised person, the car
is unlocked.
3. The boot lid/tailgate must be opened to
unlock the doors3. Press twice on the
touch button4 or pull the handle5.
When the doors are opened, the car's alarm
system will trigger. Turn off the alarm by
pressing the unlock button on the remote key
or insert the remote key in the ignition switch.
NOTE
If the tailgate does not open within a time
predefined by VOC Customer Service, the
boot lid/tailgate will be relocked.
NOTE
If, for example, the car is in a parking
garage, the remote unlocking function may
possibly be disrupted due to poor reception.
01 Volvo On Call
Security Services
Remote Vehicle Immobiliser6
If the car is stolen the owner or authorities
contact VOC Customer Service.
NOTE
This also applies if the car has been stolen
using the associated remote control key.
Examples of unauthorised movement are
towing or loading and transportation on a
trailer. Note for example that ferry crossings
and motorail services also count as unauthorised movement when the engine is switched
off. In such situations UMD must be temporarily deactivated (see the section Reduced
alarm level in the owner's manual for the car).
After having been in contact with the authorities VOC Customer Service then deactivates
the remote control keys to prevent the car
from being started. A deactivated car can
only be restarted by contacting VOC Customer Service and when the required verification has been approved. VOC Customer
Service can then activate the car.
Unauthorised movement (UMD)* 7, 8
UMD (Unauthorized Movement Detection) is a
system for monitoring unauthorised movement.
Unauthorised movement means that the vehicle is moved with the engine switched off. If
the system detects an unauthorised movement of the vehicle, VOC Customer Service
will be notified automatically.
6
7
8
Certain markets.
Only applies to the Netherlands.
Does not apply to V/XC40.
* Option/accessory, for more information, see Introduction.
13
01 Volvo On Call
Menu Structure
Menu structure of the VOC
Key lock
The VOC functions below can be accessed
via the MY CAR1MENU2 button and shown in
the display.
Key lock3
Change security code1
Activate On Call subscription1
They can also be accessed via the built-in
phone's* menu system. See the section covering the phone in the car's owner's manual
for more information about the menus.
NOTE
Menu numbering may differ depending on
whether Radio, CD, AUX or Telephone is
activated.
Deactivate subscription1
Deactivate subscription3
Menu Option
• SOS - Pressing OK/MENU1/ENTER2 in
the control panel (confirm by pressing
again) is the same as holding down the
SOS button for 2 seconds: the manual
alarm service is activated. This menu
option acts as a backup function for the
SOS button.
Menu tree
Volvo On Call
SOS
• On Call - Pressing OK/MENU1/ENTER2
in the control panel (confirm by pressing
again) is the same as holding on the ON
CALL button for 2 seconds: the road
assistance services are activated. This
menu option acts as a backup function
for the ON CALL button.
On Call
Activate radio transmission1
Deactivate radio transmission1
Radio trans.3
Radio transm. activated1
• Activate radio transmission/
Code f r-trans.3
1
2
3
14
NOTE
In the XC90, this menu option is called
Radio trans.
Applicable to V/XC40, S/V60, XC60, V/XC70 and S80.
Applies to C30 and XC90.
Only applies to XC90 in certain markets.
* Option/accessory, for more information, see Introduction.
Deactivate radio transmission
The VOC system is an automatic reception
function, which means that the system will
automatically check the availability of VOC
service network. To turn off both the built-in
phone and the automatic reception function,
proceed as follows:
1. When Radio transmission appears in the
display, press OK/MENU1/ENTER2 in the
control panel.
2. If the radio transmission code is disabled:
Then press OK/MENU1/ENTER2 once to
confirm. - The automatic reception function restarts automatically the next time
the car is started.
If the radio transmission code is enabled:
Enter the correct radio transmission code (the
preset code is 1234) and then press OK/
MENU1/ENTER2.
–
The automatic reception function restarts
automatically the next time the car is
started.
• Change radio transmission code
01 Volvo On Call
Menu Structure
NOTE
In XC90, this menu option is called Code
for trans..
To deactivate the radio transmission code:
1. When Change radio transmission code
appears in the display, press OK/MENU1/
ENTER2 in the control panel.
–
Radio transmission can be disabled without a code.
are only enabled if the remote key is set
to I, II or if the engine is running.
• Activate subscription - Used to start a
subscription.
NOTE
In XC90 this menu option is called Cancel
subscr.
• Deactivate subscription - Used to stop
a subscription.
To activate the radio transmission code:
1. When Change radio transmission code
appears in the display, press OK/MENU1/
ENTER2 in the control panel.
2. Enter the four-digit code (the preset code
is 1234) and then press OK/MENU1/
ENTER2.
3. Confirm the code and then press OK/
MENU1/ENTER2.
–
Radio transmission can only be activated
with the correct code.
• Key lock - You can decide when the
SOS and ON CALL buttons are to be
enabled. This function means the buttons
1
2
Applicable to V/XC40, S/V60, XC60, V/XC70 and S80.
Applies to C30 and XC90.
15
01 Volvo On Call
Availability
Volvo On Call's availability
This map shows the countries and areas where Volvo On Call is available. The service is being expanded continuously, and the system will be offered in a
large number of countries. Contact your Volvo dealer for up to date information. Volvo On Call is available in countries/areas shown in dark colours.
16
01 Volvo On Call
Phone Number
Telephone number to VOC Customer Service
Country
Calling in home country
Calling abroad
Sweden
020 55 55 66
+46 31 51 83 35
Norway
800 30 060
+47 22 32 39 50
Denmark
070 21 50 53
+45 70 21 50 53
United Kingdom
0800 587 9848
+44 20 860 39 848
Italy
02 26629 271
+39 02 26629 271
Finland
09 374 77 310
+358 9 374 77 310
France
0810 800 454
+33 1 49 93 72 79
The Netherlands
020 851 2278
+31 20 851 2278
Belgium
02 773 62 22
+32 2 773 62 22
Luxembourg (Customer centre is in Belgium.)
+32 2 773 62 22
+32 2 773 62 22
Portugal (Customer centre is in France.)
+33 810 800 454
+33 1 49 93 72 79
Germany
089 20 80 1 87 47
+49 89 20 80 1 87 47
Spain
091 325 5509
+34 91 325 5509
Switzerland
044 283 35 70
+41 44 283 35 70
Russia
+74 9 57 80 50 08
+74 9 57 80 50 08
Austria
+43 1 525 03 6244
+43 1 525 03 6244
17
01 Volvo On Call
Personal information
Personal information management
Volvo's sales companies, see the table
below, and Volvo Car Corporation are
responsible for the personal details processed in connection with the VOC service.
All processing is performed in accordance
with good practice and current legislation
concerning the processing of personal information.
18
Country
Sales company
Sweden
Volvo Personbilar Sverige
AB
Germany
Volvo Car Germany GmbH
Finland
Volvo Auto Oy Ab
Denmark
Volvo Personvagne Danmark A/S
Austria
Volvo Car Austria GmbH
Switzerland
Volvo Automobile
(Schweiz) AG
Country
Sales company
Belgium
Volvo Cars NV
UK
Volvo Car UK Ltd
France
Volvo Automobiles France
SAS
The Netherlands
Volvo Cars Nederland B.V.
Italy
Volvo Auto Italia S.p.A.
Norway
Volvo Personbiler Norge
AS
What personal information is
collected?
Portugal
Volvo Car Portugal S.A.
The personal information collected primarily
belongs to the following three categories.
Russia
Limited Liability Company
Volvo Cars
•
Spain
Volvo Car España S.L.
Why collect personal information?
Personal information is used by Volvo and its
partners both within and outside of the
EU/EES to provide and develop the VOC
service.
Personal information that the customer
provides in connection with the activation
of the VOC service and during other contact with Volvo this includes name,
address, telephone number, type of service and the duration of the service.
•
When an specific event covered by the
service occurs information is automatically sent from the vehicle. Such a message contains the vehicle ID (VIN), time
when the service is used, type of service,
if airbags have been triggered, if the belt
tensioners have been triggered, current
amount of fuel, current temperature
inside and outside the vehicle, whether
the doors and windows are locked or
open and the vehicle's last six positions
with speed and direction.
•
Other information that can be linked to
the customer are telephone calls with
people in the vehicle, the customer centre
that provided the service and notes made
by the customer service operator.
Who will be able to see my personal
details?
Volvo uses sub-contractors to provide the
service. These sub-contractors work on
behalf of Volvo and may only process personal details to the extent necessary to provide the service. All sub-contractors are
bound by agreements requiring them to
observe secrecy and to treat personal details
in accordance with applicable law.
01 Volvo On Call
Personal information
Removal procedures
The personal details required to provide the
VOC service are stored during the agreement
period and thereafter for as long as necessary
in order for Volvo to fulfil its obligations under
law and other regulations. Information generated during events covered by the VOC service is pared down three months after the
event occurred.
information provided in connection with the
VOC service.
Correction and register extracts
Private persons have the right to request correction of incorrect data and to obtain an
extract which shows the personal information
collected. Contact Volvo's customer service
to correct personal information. Register
extract requests must be made in writing and
be personally signed by the applicant and
include name, address and customer number. The request should be sent to Volvo Car
Corporation, Personal Information Representative, Dept. 50090, HB3S, 405 31 Gothenburg, Sweden.
Consent to collect personal
information
By activating your subscription in accordance
with the instructions in this document, the
user agrees to the collection of personal
19
Volvo Car Corporation TP 16377 (English) AT 1320, Printed in Sweden, Göteborg 2013, Copyright © 2000-2013 Volvo Car Corporation