Site Planning Guide (Mitel MiVoice Business 7.0)

MITEL
MIVOICE BUSINESS
SITE PLANNING GUIDE
MITEL MIVOICE BUSINESS RELEASE 7.0
MITEL
3300 IP Communications
Platform
NOTICE
The information contained in this document is believed to be accurate in all respects but is
not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to
change without notice and should not be construed in any way as a commitment by Mitel or
any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no
responsibility for any errors or omissions in this document. Revisions of this document or new
editions of it may be issued to incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means electronic or mechanical - for any purpose without written permission from Mitel Networks
Corporation.
TRADEMARKS
Mitel is a registered trademark of Mitel Networks Corporation.
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Other product names mentioned in this document may be trademarks of their respective
companies and are hereby acknowledged.
Site Planning Guide
Mitel MiVoice Business Release 7.0
Rev. A
-XQH 2014
®,™ Trademark of Mitel Networks Corporation
© Copyright 2014, Mitel Networks Corporation
All rights reserved
Table of Contents
Introduction .............................................................................................................. 1
Purpose of This Guide ......................................................................................................... 1
Who This Guide is Written For............................................................................................. 1
Finding Product Information................................................................................................. 1
Access eDocs for the Latest Documentation .................................................................................. 1
Downloading Generic User Guides................................................................................................. 2
Finding Out What’s New.................................................................................................................. 2
Checking the Knowledge Base............................................................................................ 2
Site Information........................................................................................................ 3
Site Requirements ................................................................................................... 5
Site Engineering..................................................................................................... 32
Licensing Requirements ....................................................................................... 38
Software Compatibility .......................................................................................... 40
Customer Proposal................................................................................................ 42
i
Introduction
Introduction
Purpose of This Guide
This guide helps you plan new Mitel MiVoice Business sites. Use the tables in this guide to

collect site information

identify site requirements

determine system engineering requirements

record licensing requirements

record versions of existing system and application software.
Who This Guide is Written For
This guide is for Mitel MiVoice Business certified technicians and sales engineers.
Finding Product Information
This guide refers you to other Mitel customer documentation for information and detailed
procedures.
Access eDocs for the Latest Documentation
The Mitel Customer Documentation (eDocs) site on Mitel OnLine provides the latest customer
documentation. The documentation for the current and previous product release are available
from the main page. The documentation for other past releases is available from the
Documentation Library link.
To view the available documentation, you require

Internet access (high-speed is recommended)

Web browser (e.g., Internet Explorer, Mozilla Firefox)

Adobe® Acrobat® Reader 4.0 or later

Microsoft® Word 97 or later

your Mitel OnLine user name and password (required to access technical documentation;
user documentation is not password protected)
1
Site Planning Guide
To access a technical document
1. Log into Mitel OnLine.
2. From Mitel OnLine, click Products.
3. Click Product Documentation.
4. Bookmark this URL.
5. In the left frame, select the product.
6. In the right frame, click the document.
7. To access a generic user guide or quick reference card, click User Guides, click the
desired language at the top of the frame, and then click the desired guide or quick reference
card.
Downloading Generic User Guides
You can download telephone user guides and quick reference cards in .pdf format from the
eDocs site and then print copies for your customers. User guides and quick reference cards are
available in multiple languages.
The procedures described in the generic user guides use the system default feature access
codes.
Finding Out What’s New
A “What’s New in This Release” topic in the MiVoice Business System Administration Tool Help
describes the new functionality and documentation improvements that have been added in the
latest product release. The topic provides a brief description of the new functionality and links to
the details. This topic is displayed when you launch the System Administration Tool Help.
Checking the Knowledge Base
The Knowledge Base is your source for product information. It covers a wide range of technical
support procedures. All new Technical Bulletins (TBs), Release Notes (RNs), How to Guides,
and Troubleshooting guides are posted in the Knowledge Base.
To access the Knowledge Base:
1. Log into Mitel OnLine.
2. From Mitel OnLine, click Technical and then click Knowledge Base.
3. Select the product name (for example, Mitel MiVoice Business).
4. Select the type of article you are looking for or choose All.
5. Click Search.
2
Site Information
Site Information
Table 1. Collecting Site Information
Step
Details
1. List site information
Company name
Address
State/Province/Country
ZIP/Postal Code
Time zone
List contact information
Contact name
Telephone
Cell phone
Email address
2. List Authorized Partner information
VAR/Partner name
Address
City
State/Prov
ZIP/Postal Code
State Prov
Country
Time Zone
3. Identify technical staff (that manages above site)
Technician’s name
Current MiVoice Business certification level
-
4. Complete pre-installation VoIP Site Survey
5. Complete data network assessment
6. Obtain customer site floor plan
3
Site Planning Guide
Step
Details
Site plan should identify:
Site locations
Trunk requirements
Numbering plans
Building layout
Existing PBXs
Existing cable runs
Equipment rooms
LAN information
7. Obtain information on site power distribution, backup power, and the physical distribution.
8. TDM services such as fax and modems. Modems do not function across IP trunks and fax works under
limited settings. A T.38 gateway is recommended if fax is required.
-
Physical and logical distribution of phones
Emergency support (for example, 911, 999, or 112)
PSTN trunk connections, gateway requirements, compression, IP networking
Location of applications - voice mail, auto attendant, and so forth
TDM services such as fax and modems. Modems do not function across IP trunks and fax works under
limited settings. A T.38 gateway is recommended if fax is required.
9. Obtain IP addresses for controllers and IP phones.
Note: The controller reserves some IP Addresses for internal use. Network devices must
not use these reserved IP addresses or there will be IP address conflicts. Refer to the
Engineering Guidelines for IP Address restrictions.
10. Obtain and review Layer 2 switch settings with customer.
11. Consider the requirements for spare hardware, response time, and available resources in the event of a
failure. Is resiliency or network redundancy required?
12. Consider requirements for future growth. Does the solution need to simply meet current requirements
or should it accommodate future growth requirements? Consider network devices, telecom devices,
and cabling.
Note: If a resilient network configuration is employed, smaller MiVoice Business systems
may not have multiple LAN connections. If multiple LAN connections are required, you must
enable Spanning Tree protocol on the controller.
4
Site Requirements
Site Requirements
Table 2. Identifying Peripheral Requirements
Step
1. Record number:
Telephone Requirement
IP phone users
Numbe
r
Reference
None
SIP users
DNIC phone users
Analog phone users
Console users
Hot desk users
External hot desk users
Voice mail users
Teleworkers
MiCollab Mobile users
MiCollab Audio, Web and Video
Conferencing users
Wireless handset users (IP DECT)
ACD Agents (Hot Desk)
ACD agents (Standard)
2. Identify required trunk
interfaces
IP Trunking
XNET
PRI (# of links)
T1/D4 (# of links)
T1 MSDN/DPNSS (# of trunks)
LS (# of trunks)
LS Class (# of trunks)
BRI (# of links)
Other Interfaces:
3. Define digital trunk
protocols
T1 MSDN/DPNSS
DMS -100
DMS -250
4ESS
NI-2
QSIG
ETSI or ISO
EURO ISDN or R2
Other Protocols:
5
Site Planning Guide
Step
4. Record type and number of
trunks
Telephone Requirement
DS1 Links (14 Channels/Link T1)
E1 Links (30 Channels/Link)
R2 Links (30 Channels/Link)
PRI Links (23 Channels/Link)
BRI Links
Analog CO
LS Class
E&M
DID
ISDN
SIP Trunks/SIP Line Side
Other Trunks:
6
Numbe
r
Reference
Refer to the System
Administration Tool
Help for programming
details.
Site Requirements
Table 3. Identifying Hardware Requirements
Hardware Components
Controllers/Server Platforms
Device, Feature, or Functionality
CX II
CXi II
MXe III Standard
MXe III Expanded
AX
MiVoice Business for Industry Standard
Servers (ISS)
MiVoice Business VMware Virtual
Appliance
MiVoice Business Multi-Instance
Controller Modules
With pre- 3300 Release 7.0
software, the T1/E1 Combo Card
is only supported in CX/CXi
systems. With Release 7.0
software or later, the T1/E1
Combo Card is supported in CX,
CXi, MX, MXe, and LX systems.
Digital Signal Processor II
(DSP II Module)
Digital Signal Processor - Dual
Number
Reference
See Engineering
Guidelines for
configuration tables.
Refer to Hardware
Technical Reference
Manual for controller
descriptions.
See the Engineering
Guidelines for these
products for platform
descriptions and
configuration
information.
Refer to Hardware
Technical Reference
Manual for
descriptions
Digital Signal Processor - Quad
Echo Canceller
Dual FIM Module
Dual T1/E1 Framer Module (MX/LX)
T1/E1 Combo Card
T1/E1 Resilient Combo Card
Quad Basic Rate Interface (BRI)
Framer
Quad CIMM
Option Boards
Option boards provide embedded
analog capability directly on
the MX/MXe and CX/CXi
controllers.
Analog Main Board (Version III with
protected ONS ports)
Analog Main Board
Analog Options Module
Service Units
Universal T1/E1NSU
Network Service Units (provide
external TDM interfaces)
R2 NSU
Analog Service Units (provide
external analog interfaces)
Analog Service Unit II (provides
external analog interfaces;
supports Class Trunks and can
provide CLID for Loop Trunks to
an existing LX controller)
AX Controller and ASU II Cards
Refer to Hardware
Technical Reference
Manual for
descriptions
Basic Rate Interface (BRI)
Refer to Hardware
Technical Reference
Manual for
descriptions
Universal Analog Service Unit
Analog Service Unit - 24 port
Analog Service Unit II
4 + 12 Port Combo Card
16 Port ONSP Card
24 Port ONSP Card
Refer to Hardware
Technical Reference
Manual for
descriptions
7
Site Planning Guide
Hardware Components
Peripheral Cabinets and Cards
Device, Feature, or Functionality
Peripheral Cabinets
SX-200 Bays with BCC III cards
(Migration path only)
Number
Reference
Refer to Hardware
Technical Reference
Manual for
descriptions
DNI line card
LS/GS trunk card
ONS CLASS/CLIP line card
ONS line card
E&M tie trunk card
OPS line card
DID/Loop tie trunk card
SUPERSET hub
Digital Service Units and Cards
Digital Service Units
CEPT Formatter Card
DS1/T1 Formatter II Card
T1/E1 (DS1) Formatter Card
Basic Rate Interface Card
Primary Rate Interface Card
8
Refer to Hardware
Technical Reference
Manual for
descriptions
Site Requirements
Table 4. Identifying Peripheral Requirements
Peripheral Devices
MiVoice IP Phones
Note: The MXe Server
does not support the 5140
IP Phone, 5240 IP Phone,
or the 5230 IP Appliance
Device, Feature, or Functionality
Number
5304 IP Phone
Reference
Refer to General
Information Guide for
descriptions.
5320e IP Phone
M5324 IP Phone
5330e IP Phone
5340e IP Phone
5360 IP Phone
5560 IPT
Other Models:
IP Phone Accessories
IP Programmable Key Module 12
IP Programmable Key Module 48
Line Interface Module
5610 DECT Cordless Handset
5610 DECT Standt
Cordless DECT Headset for 5330 / 5340
/ 5360 IP Phones.
Cordless DECT Headset for 5330 / 5340
/ 5360 IP Phones.
Other Accessories:
Conference Phones
5310 IP Conference Unit
Other Conference Units:
Collaboration Appliances
(Audio, video, in-room
presentation display)
MiVoice Video Unit
Consoles
MiVoice Business Console
MiVoice Conference Unit (Audio, in-room
presentation display only)
5540 IP Console
Mitel Wireless/WiFi
Phones
IP-DECT Wireless Solution (GLOBAL)
• Site Survey Kit
• Base Stations
________
________
• Wireless Services Messaging
Gateway (WSM)
________
• 5602 Wireless Handset
________
• 5603 Wireless Handset
________
• 5604 Wireless Handset
________
• 5606 Wireless Handset
________
• 5607 Wireless Handset
________
IP-DECT Wifi System (EMEA only)
• Site Survey Kit
________
• Portable Device Manager
________
Refer to IP-DECT
Wireless Solution
(GLOBAL)
documentation on the
Mitel Customer
Documentation site.
Refer to the Mitel WiFi
System (EMEA) IPDECT documentation on
the Mitel Customer
________
9
Site Planning Guide
Peripheral Devices
Device, Feature, or Functionality
Number
• Wireless Service Messaging Gateway
________
• Radio Fixed Parts Access Points
________
• SIP Proxy Server (optional)
• RADIUS Server (optional
Reference
Documentation site.
________
________
• 5624 Wireless Handset
Third Party Wireless
System
If present on site, identify
• System Manufacturer/Supplier
________
• System Model
________
• Software Version
• Supported Protocol(s)
• Handset Models
________
Obtain site configuration
details to assess
compatibly of third-party
system with the MiVoice
Business system
________
________
________
• Number of Handsets in use
________
• Number of Radio Fixed Parts
________
• Type of Management Interface
SIP Phones
5320 IP
5330 IP
5340 IP
Refer to System
Administration Tool Help
for list of supported
RFCs.
Other SIP Phones:
Norstar Supported Phones
M7100
CITELlink Gateway
required to support these
Norstar phones
M7208
M7208N
Refer to the CITELlink
Installation and
Configuration (Nortel)
Guide for details
M7310
M7310N
M7324
T7100
T7208
T7406
T7208
Meridian Supported
Phones
A2008
ClTELlink Gateway
required to support these
Meridian phones
M2008
M2006
M2616
M3110
M3310
M3820
M3901
M3902
M3903
M3904
10
Refer to the CITELlink
Installation and
Configuration (Meridian)
Guide for details
Site Requirements
Peripheral Devices
Device, Feature, or Functionality
Number
SUPERSET 4015
Digital Phones
Refer to the General
Information Guide for
descriptions
SUPERSET 4025
Other Models:
Digital Phone Accessories
Reference
12 Button Programmable Key Module
48 Button Programmable Key Module
Mitel Analog Interface Module 2
Analog Phones
Standard DTMF telephones
Table 5. Identifying Embedded Application Requirements
Embedded Application
ACD
Details
Reference
See the System
Administration Tool
Help: click System
Applications >
Automatic Call
Distribution.
Identify high-level requirements:
• Extended Agent Skill Groups
• Skill-Based Routing
• Real-Time Event Recording
• ACD Agent Hot Desking
• ACD Scalability
• ACD Express
• Networked ACD
Review ACD scalability options
Plan ACD implementation


• Identify Agent Staffing Levels

• Define Call Handling

• Review ACD Resource Maximums

• Group Agents by skill type

• Complete Agent Skill Planner

• Complete Path Planner

• Define Greetings and Announcements
Number of ACD Active Agents licenses
Extended Agent Skill Groups
• Requires Extended Agent Skill Groups
configuration option enabled in
License and Option Selection form
• Number of Agent Groups
• Number of Agents per group
See the System
Administration Tool
Help: click System
Applications >
Automatic Call
Distribution > ACD >
Conditions > ACD
Scalability.
See the System
Administration Tool
Help: click System
Applications >
Automatic Call
Distribution > ACD >
Programming > ACD
Planning

________




________
________
See the System
Administration Tool
Help: click System
Applications >
Automatic Call
Distribution > ACD >
Programming >
Extended Agent Skill
Groups.
11
Site Planning Guide
Embedded Application
Details
Skill-based Routing
Reference

See the System
Administration Tool
Help: click System
Applications >
Automatic Call
Distribution > ACD >
Programming > Skillbased Routing.

See the System
Administration Tool
Help >System
Applications >
Automatic Call
Distribution > Real
Time Event
Recording.

See the System
Administration Tool
Help: click System
Applications > Hot
Desk ACD Agents.
• Skills based routing is enabled by
default.
• Determine Skill Levels. Skill Level is a
value between 1 (highest skill level)
and 255 (lowest skill level)
•
Assign a skill level to each agent.
Real Time Event Recording
Records the activity of the entire ACD
operation.
Events are divided into two groups:
• call events which report on individual
ACD agent activity
• group statistics events which provide a
cumulative reports on agent skill group
usage
ACD Hot Desk Agents
• 3300 Release 7.0 software or later is
required.
• Use of ACD hot desk agents and
standard ACD agents in the same
ACD system, is not supported.
• ACD agent hot desking is only
supported on ACD sets.
• Review planning rules and licensing
requirements
Networked ACD
Bandwidth Management
Emergency Services
Support
12

• Is conversion of existing ACD agents
required?
_______
• Identify Distributor system
________
• Identify Answerpoint system 1
________
• Identify Answerpoint system 2
________
• Identify Answerpoint system 3
________
• Identify Answerpoint system 4
________
• Obtain network diagram that identifies
any existing network bottlenecks

• Review site configuration examples in
System Administration Tool Help

• Create a zone tree diagram of site and
labeled network elements, zones, and
zone access points (ZAPs)

• Obtain bandwidth limits from IT
department that will be assigned to the
voice media streams between the
zones.

• Review country/state/province
regulations that govern Customer
Emergency Services ID (CESID)
implementation

See the System
Administration Tool
Help: click System
Applications >
Automatic Call
Distribution >
Networked ACD.
See the System
Administration Tool
Help: click Voice
Networking > Manage
Network > Bandwidth
Management.
See the System
Administration Tool
Help: click System
Applications >
Site Requirements
Embedded Application
Details
• Identify Emergency Services Number
(for example 911 or 999)
Reference
________
General Business
Solutions >
Emergency Services.
• CESIDs required for
• every phone or

• shared phones?

• SIP devices

• Record number of CESIDs required
for site
FAX Support
• Obtain CESIDs from local carrier

• Obtain contact information for Public
Service Access Point (PSAP)

• Ensure Layer 2 switches on site
support Cisco Discovery Protocol
(CDP), Spanning Tree Protocol (STP),
or Link Layer Discovery Protocol
(LLDP)

• Ensure system configuration provides
all extensions with access to outgoing
trunks

• Should attendant be notified of
emergency calls (Local Notification)?

• Is Emergency Response Advisor (NA
only application) required?

• Identify types of FAX support required
•
PSTN using analog signaling

•
IP Networking using G.711 pass
through

•
IP Networking using FAX Relay
(T.38)

•
3300 Release 9.0 or later
software



•
DSP II module (PN50005751)

•
T.38 Licenses and Compression
Licenses

•
Supported only on MXe, CX/CXi,
and AX controllers
• FAX Relay T.38 support requires:
Hot Desking
(Hot Desking requires
licenses)
________
• Identify type of hot desking
configuration
-

Nodal


Clustered

Resilient Clustered
External Hot Desking
Note: Resiliency increases licensing
requirements.
See the System
Administration Tool
Help: click Features D
to G > FAX Over IP
Support.

See the System
Administration Tool
Help: click System
Applications >
Mobility > Hot Desking
or External Hot
Desking.

13
Site Planning Guide
Embedded Application
Hotel/Motel
(Hospitality)
Details
Reference
• No. of Hot Desk users
________
• No. of IP User Licenses required (one
per user)
________
• Record number of guest rooms
________
• Determine guest room extension
numbering (same as room numbers?)
________
• Define call restrictions from rooms

• Is call blocking required between rooms?

• Is message registration (call metering)
required?

• Is a 5540 IP Console or MiVoice
Business Console required for the
front desk?

• Identify printer requirements.

• Is Voice Mail Hospitality/PMS option
(purchasable option in License and
Option Selection form) required?

Are Suite Services required
Multi-Level Precedence
and Pre-emption (MLPP)
Music On Hold
14
• Single Suites

• Linked Suites

• Requires MLPP option (purchasable
option in License and Option Selection
form)

• Supported for incoming and outgoing
trunk calls on T1 ISDN PRI circuits,
and for internal calls (calls between
stations on the same switch)

• Assign maximum Precedence levels to
the directory numbers of users

• Assign users to Service Domains

Check applicable copyright laws. Is a
license required from the local
performing rights society or copyright
owner to use a music source?

For licensing
requirements, see the
System Administration
Tool Help: click Hot
Desking >
Programming >
Overview.
See the System
Administration Tool
Help: click System
Applications >
Hospitality >
Hotel/Motel.
See the System
Administration Tool
Help: click System
Applications >
Hospitality >
Hotel/Motel > Property
Management System.
See the System
Administration Tool
Help: click System
Applications >
Hospitality > Suite
Services.
See the System
Administration Tool
Help: click System
Applications >
General Business
Solutions > MLPP.
See the System
Administration Tool
Help: click Feature
Reference > Features
M to O > Music on
Hold.
Site Requirements
Embedded Application
Details
Identify type of Music on Hold required
Reference

• Embedded

• Digital

• Analog

• Live Music on Hold over IP

Embedded Music on Hold requires
• Audio file in the following format:
WAV, A-law or m-law (G.711), 8 kHz,
8-bit, mono.

________
• Music on Hold limits are dependent on
system type. Identify system limits on
• Total size of audio files (MB)
________
• Maximum audio time
________
• Maximum number of music files
________
Digital Music on Hold requires:
• an external music source (for
example, radio) connected to a DNIC
Music on Hold/Pager Unit (DMP)
• the DMP must be connected to a
Peripheral Cabinet DNI Line Card
Analog Music on Hold requires an
external music source (for example,
radio) connected to the
See the Hardware
Technical Reference
Manual for
specifications



• controller

• Universal ASU, or

• E&M Trunk Card in a peripheral
cabinet

Live Music On Hold Over IP requires:
Paging


See System
Administration Tool
Help: click Forms
Reference > Forms S
to Z > System Audio
Files Update.

• IP or SIP device license

• persistent Internet connection

• Loudspeaker Paging
(emulates E&M paging), or

• IP Paging

Loudspeaker Paging requires
• Loudspeaker Pager (amplifier)

• Connects to paging port on Universal
ASU, Analog Main Board, or Analog
Option Board


See the System
Administration Tool
Help: click Feature
Reference > Features
M to O > Music on
Hold.
See the System
Administration Tool
Help, See the System
Administration Tool
Help: click Features
Reference > Features
M to O > Paging.
IP Paging requires
• IP Paging Unit

• Loudspeaker Pager (amplifier)

• Connects to IP network

15
Site Planning Guide
Embedded Application
Property Management
System
Details
Reference
• No. of paging zones (15 max)
________
• No. of paging groups
________
Requires Voice Mail Hospitality/PMS
option (purchasable option in License
and Option Selection form)


Identify type of connection required
between PMS system and the MiVoice
Business system:
Ring Groups
• Direct IP Connection (3300 ICP Rel
6.0 or later required)

• RS-232 Connection via a Serial Port
Converter (such as the Precidia
Technologies Ether232)

• Ring Groups required?



• Type of ring group
- ring all extension simultaneously
- one at a time (Cascade)
- personal Ring Groups
• No. of ring groups (max 176)
• No. of members in each group
(max 32)
Station Message Detail
Recording (SMDR)



________
• Identify ring group overflow points

• Printer or suitable output device
available?

• Internal SMDR

• External SMDR

• Extended Recording Level 1

• Extended Recording Level 2

• Requires Tenanting option
(purchasable option prior to MCD 5.0)

• Tenanting is NOT supported


- in clusters or networks
- with hot desking
- with resiliency
• No. of tenants (max 64)
________
• Block or allow calls between tenants?
________
• Create lists of shared and tenant
specific features
16
See the System
Administration Tool
Help: click Features
Reference > P to R >
Ring Groups or Ring
Groups - Personal
________
Identify recording requirements:
Tenanting
See the System
Administration Tool
Help: click System
Applications >
Hospitality > Property
Management System
(PMS).

• Night Service switching done centrally
or on a tenant by tenant basis?
________
• Tenant specific music on hold
required?
________
See the System
Administration Tool
Help: click System
Applications >
General Business
Solutions > SMDR.
See the System
Administration Tool
Help: click System
Applications >
General Business
Solutions > Tenanting.
Site Requirements
Embedded Application
Details
Reference
Voice Mail (Embedded
Messaging)
Identify number and type of mailboxes
(maximum 750)
Note: AX controller
requires a 4 GB flash
upgrade to support
embedded voice mail.
• Extension Mailboxes

• Message Only

• Transfer Only

• Information Only

• Auto Attendant Park and Page

See the System
Administration Tool
Help: click System
Applications >
Messaging > Voice
Mail (Embedded).
Collect the following information:
• Length of mailbox numbers (default 4)
• Business Hours
• Required prompt languages
________
________
________
Identify feature requirements
• Automated Attendant

• Multi-Level Auto Attendant

• Bilingual Option

• Message Notification

• Visual Voice Mail

• Record Announce Devices (RAD)

• System Greetings (Primary, Alternate,
RAD Greetings)
• Voice Mail Softkeys
• Advanced Voice Mail option
(purchasable option prior to MCD
Release 5.0). Enables the Record-ACall, Forward to E-mail and Personal
Contacts features.
• Property management System (PMS)
Integration (purchasable option in
License and Option Selection form)
Voice Mail (Networked)
See the System
Administration Tool
Help: click System
Applications >
Messaging > Voice
Mail (Embedded) >
Features.





Supported for
• Embedded Voice Mail Servers
(networked and clustered)

• NuPoint Unified Messenging Servers

Requires
• Voice Mail Networking option on every
MiVoice Business element in cluster or
network. (purchasable option in
License and Option Selection form)

• MiVoice Enterprise Manager

Ensure LAN/WAN provides sufficient
bandwidth to accommodate the
messaging load.

See the System
Administration Tool
Help: click System
Applications >
Messaging >
Networked Voice Mail.

17
Site Planning Guide
Table 6. Identifying External Application Requirements
External Application
Details
Reference
Conferencing, Collaboration, and Mobility
Mitel MiCollab
Identify system configuration
• Server only mode (internal server on LAN)

• Server gateway mode (internet facing server
with firewall capability)

See the Mitel MiCollab
Installation and
Maintenance Guide
Identify required applications
• MiCollab Unified Messaging and Speech
Auto Attendant
• Suite Application Services
(Provides single-point user services
provisioning and centralized management of
shared system resources for all the MAS
applications.)





• MiBorder Gateway
(Provides Teleworker, Secure Recording
Connector, SIP Trunking, and Web Proxy
services)

• MiCollab Audio, Web and Video
Conferencing

• MiCollab Client, Mobile Client, Web Portal
(Provides collaboration and softphone
capabilities regardless of location or device—
i.e., as software client or through web
browser on PC or app on tablets and
smartphones.)


Review
Teleworker
• Hardware and software requirements

• Performance and capacities

• Licensing requirements

• Router/gateway/firewall requirements

Record number of end-user portal web
sessions required
_______
Teleworker on


The MiVoice Border
Gateway is a
standalone
Teleworker solution
for high-volume sites
(100 to 4000 users)
_______
Refer to the MiCollab
• MiCollab Server (MiBorder Gateway)
• MiVoice Border Gateway (Standalone)
Number of Teleworkers
18
See the Mitel MiCollab
Engineering
Guidelines and the
blade engineering
guidelines
Site Requirements
External Application
Details
Reference
Identify configuration
• Server only mode (internal server on LAN)

• Server gateway mode (internal facing server
with firewall)

Corporate site requirements:

Hardware:

• Mitel MiCollab Server

• Qualified standalone server, or

Software:
• Compatible MiVoice Business software
release
• Mitel MiCollab or MSL software version
• Teleworker blade
Other:
Engineering
Guidelines and
Teleworker
Engineering
Guidelines





• Teleworker licenses

• Compatible IP Phones

• Firewall

• Daisy chained servers (optional)

Remote site requirements
• IP Phones

• Router or Internet Gateway

19
Site Planning Guide
External Application
MiCollab Client, Mobile
Client, Web Portal
MiCollab Audio, Web, and
Video Conferencing
Details
Reference
Hardware:
• MiCollab Server Appliance (ncludes the preinstalled MSL operating system and MiCollab
software blade)


• approved MSL hardware platform (for Mobile
Client blade)



• VMware-approved hardware platform (for
Virtual MiCollab)


See the Unified
Communicator Mobile
Engineering
Guidelines
Software:
• Compatible MiVoice Business software release

• compatible MSL software

• MiCollab blade

Other:
• Supported MiVoice Business desk phone or
softphone



• Supported mobile device (tablet, smartphone)

• Supported USB headset or handset (to use
MiCollab Client embedded softphone)

• MiCollab Mobile Client licenses
• Supported web browser
• Firewall and Bandwidth requirements
Review performance
Secure Call Recorder





Hardware
MiVoice Border Gateway server


• MSL Software


• SRC blade

Software

 SRC Licenses


 Firewall

 DHCP Configuration

Other
Note: SRC cannot reside on the same server as
the Teleworker application
20
Refer to Qualified
Hardware List for MSL
at Mitel Online
Refer to the Secure
Call Recorder
Installation and
Maintenance Manual
Site Requirements
External Application
Unified Communicator
Express (UCX)
Desk phone companion or
a softphone
Details
Software:
• Compatible MiVoice Business software release
Reference


Other:

• Supported MiVoice Business desk phone

• Compatible Windows PC

• Compatible version of Microsoft® Outlook

• Compatible version of Microsoft® Windows
Active Directory
Refer to Unified
Communicator
Express IT and
Administrator Guide


• SIP user license for each softphone user
Live Business Gateway
System configuration requirements include
(Microsoft® Live
Communications Server
and Office Communicator
Desktop)
• Mitel 3300 ICP (Rel 7.0 UR2 or higher)

• Mitel Live Business Gateway Release 3.1
(available for Windows and Linux operating
systems)

• Microsoft® OCS 2007 (or LCS 2005 Service
Pack 1 )

Refer to the Live
Business Gateway
Installation and
Maintenance Guide
and the Live Business
Gateway Engineering
Guidelines

• Microsoft® Office Communicator

• Microsoft® Active Directory Server

• Mitel supported phone (IP or DNIC)

• Layer 2 Ethernet Switch

• Mitel Standard Linux Release 8.2 or higher (for
the Linux version only)
Review the following
• Gateway workstation requirements

• Security considerations

• Bandwidth requirements

• Performance guidelines

Messaging Solutions
NuPoint Unified
Messenging (Standalone)
Record number of required
• voice mailboxes
_____
• channels/ports
_____
• prompt sets
_____
• web sessions
_____
Collect the following information to determine the
message storage requirements
_____
• Maximum number of messages allotted per
user
• Days to keep read messages
• Days to keep unread messages
See the MiCollab
Unified Messaging
Engineering
Guidelines for details.
_____
_____
_____
• Message File Format used
21
Site Planning Guide
External Application
Details
Reference
Review Engineering Guidelines for
• Server hardware requirements

• Deployment scenarios

• Pre-Installation requirements

• Network guidelines

See the NuPoint
Unified Messenging
Engineering
Guidelines.
Identify platform
• Distributed Data Center (AANAS Platform with
Active/Active Model)

• NuPoint Unified Messenging IP Server

• NuPoint Unified Messenging IP Model 640

Identify system integration
• ESMI

• T1/D1 SMDI

• Enhanced Data Link

• PMS

• Enhanced Inband

In the NuPoint Unified
Messenging Technical
Documentation Help >
Integration Types.
• Digital
- Intel PBX IP Media Gateway
- Intel T1 IP Media Gateway
Resiliency required?
22



In the NuPoint Unified
Messenging Technical
Documentation Help >
Hardware and
System Information >
Resiliency.
Site Requirements
External Application
NuPoint Unified
Messenging (Standalone)
- continued
Details
Reference
Identify optional features (licenses must be
purchased for optional features):
• Call Detail Recorder

• Call Director

• Competitive TUI Emulator

• Cut-Through Paging

• Dual MWI Support

• European French Prompts

• NP Fax

• NP Admin API

• NP Admin Mailbox Administration

• NP Forms

• NP Net

• NP On Demand

• NP Rapid Dial

• NP Receptionist

• NP Wakeup

• Record a Call

• Recorded Announcement Device

• SMSC-SMPP

• SMS Notification (UK only)

• Speech Auto Attendant

• Superset Softkeys

• Unified Messaging

• VPIM

In the NuPoint Unified
Messenging Technical
Documentation Help >
Optional Features.
Customer Interaction Solutions (MiContact Center Solutions)
MiContact Center
Enterprise Edition
MiContact Center
Business Edition
Add-on applications
available for both
MiContact Center
Enterprise Edition and
MiContact Center
Business Edition
Solution for sophisticated call center
• Greater than 25 agents

• More than five supervisors

See the Customer
Interaction Solutions
General Information
Guide for an overview
of the solutions.
Solution for basic call center
• 25 agents or fewer

• Fewer than five supervisor

Interactive Contact Center
• provides virtual queuing

See the Customer
Interaction Solutions
User Guide.
Interactive Visual Queue
• provides agent call monitoring within queues

23
Site Planning Guide
External Application
Details
Reference
Contact Center Softphone
• allows agents to use their computers as an
agent IP phone


See the Intelligent
Queue Installation
Guide

See the Agent Portal Installation and
Configuration Guide
Intelligent Queue
• provides recorded announcements to callers
Agent Portal
• displays call information on agent desktop
computer
Traffic Analysis
• reports traffic data

Call Accounting
• enables you to monitor and control
telecommunications costs,
Add on applications
available for Contact
Center Enterprise Edition
only

Contact Center Management Enterprise Node
• provides historical reporting and real-time
monitoring

• ACD Resiliency
• provides ACD agent resiliency in conjunction
with MiVoice Business resiliency
• ACD Hot Desk Agents required

See the Call
Accounting Installation
Guide and the Call
Accounting Reports
Guide
See the Customer
Interaction Solutions
User Guide.
See the MiVoice
Business Resiliency
Guidelines
_____
• identify level of ACD Resiliency required
• Basic Resiliency


• Advanced Resiliency

• Full Resiliency

High Availability
• supports failover to secondary server
Multimedia Contact Center
• Integrates with Microsoft® Exchange 2003 to
provide distribution of emails, chats and faxes.



See the Multimedia
Contact Center
Installation Guide

See the Contact
Center Scheduling
Installation Guide
Contact Center Scheduling
• displays agents activities in relation to a
schedule
Add on applications
available for Contact
Center Enterprise Edition
only
24
Schedule Adherence
• works with Contact Center Scheduling to
show you what agents are doing in
relation to what is scheduled, in order to
quickly identify areas of non-adherence
See the Customer
Interaction Solutions
User Guide.

See the Customer
Interaction Solutions
User Guide.
Site Requirements
External Application
Details
Reference
Flexible Reporting
• customizes reports and report templates
MARATHON
INSPIRATIONPro:
• customizes reports and report templates
provides contact center agent call recording
(external management application)


Wireless Solutions
IP-DECT Wireless
Solution (GLOBAL)
• Site survey complete
_____
• Site plan available
_____
• No. of base stations
_____
• Wireless Services Messaging (WSM) Gateway
• No. of handsets
IP-DECT Wireless
Solution (EMEA only)
_____
_____
• Site survey complete
_____
• Site plan available
_____
• No. of RFPs
_____
• No. of RFP Clusters
• No. of handsets
See the IP DECT
Wireless Solution
(EMEA) Site Survey
Guide
_____
_____
See the Mitel IP DECT
Technical Manual
Each RFP requires any one of the following –48v
DC power supplies:
• 802.3af compliant power supply
See the IP DECT
Wireless Solution
(GLOBAL) Site Survey
Guide

• Inline Power Adapter
- UK variant: PN 50002080
- International variant: PN 50002090
•
Power Adapter (from DeTeWe Corp)
- UK variant: PN 51007304
- International variant: PN 51007304





Handsets
• MiVoice Business IP User License required for
each handset
_____
_____
• MiVoice Business IP User License required for
each user
RFP Licensing

• License A: For small installation sites with 1 or
2 RFPs.

• License B: For large installation sites with 3 to
256 RFPs.

• License C: Upgrade from A to B.
25
Site Planning Guide
External Application
Details
Reference
Third-Party Equipment Solutions
CITELlink Gateway
Types of phones on site:
• Norstar 7000-series IP Phones

• Meridian 1 IP phones

• Both

Gateways required:
• PN 1695MTLHSG supports up to 24 Norstar 7000series IP phones

• PN 1898MTLHSG supports up to 24 Meridian 1 IP
phones

Also required
26
• Layer 2 switch programmed for 10-Base-T Ethernet
1/2 duplex

• MiVoice Business controller must have Release 4.1
software or later

• IP User License for each Norstar or Meridian set



Ensure set
models that are
on site are
supported by
the gateway.
See Error!
Reference
source not
found. for a list
of the supported
models.
See the
CITELlink
Installation and
Maintenance
Guides on the
Mitel Customer
Documentation
site
Site Requirements
Table 7. Identifying Management Application Requirements
Management Application
MiVoice Enterprise Manager
Details
Reference
Review
• platform requirements

• client station requirements

• LAN/WAN requirements

• Firewall requirements

Identify number and type of nodes in network

Identify number of licenses required for nodes
(not all node types require licenses)

See the
MiVoice
Enterprise
Manager
Engineering
Guidelines and
MiVoice
Enterprise
Manager
Technician’s
Handbook
Identify required options:
• Report Generator
• HP OpenView


Identify management/diagnostic tools
• Mitel Communications Director (MCD)
Software Installer
• Voice Quality Manager (IP Phone Analyzer)
• Audio File Manager
• ISDN Maintenance and Administration Tool
(IMAT)





• Integrated User Management

• Alarm Monitor

• Viola NetAlly RealTime Client
Management Access Point
(MAP)
Provides secure remote
management access and
optional alarm monitoring of
network nodes (for example
3300 ICP or SX-2000 systems)
over public network
connections.)
Remote Management option is enabled by
default on MiVoice Business.

See the
System
Administration
Tool Help.
Identify number and type of network nodes
________
See 7100 MAP
Product
Information
Guide
Identify types of remote access required:
• Dialup network (PPP) access

• VPN access over WAN

Identify model(s) of MAP required:
• MAP Pro: provides access to up to 5 nodes.
Wall mountable.

• MAP E/M: provides access to up to 5 nodes.
Rack mountable.

• MAP E/M/S/U: provides access to up to 16
nodes and includes an Uniterruptible Power
Supply (UPS). Rack mountable.

27
Site Planning Guide
Management Application
Call Recording Solutions
Details
Reference
Identify Call Recording Solution requirements:
• MARATHON EVOLUTION: records analog,
digital, DNIC and trunk side calls for large
sites

• MARATHON EVOlite:records analog, digital,
DNIC and trunk side calls for small sites

• MARATHON IP Monitor: records VoIP calls

• Players to replay recorded calls
- PowerPlay
- WebPlay
- Instant WebPlay
• MARATHON INSPIRATIONPro: provides
contact center agent call recording

See the Call
Recording
Solutions
General
Information
Guide for
details.




For other MiVoice Business compatible call
recording solutions, consult the Mitel Global
Solutions Catalog at Mitel.com.
Emergency Response Adviser
(not available in UK)
Review hardware and software requirements

Provides local security personnel with
emergency call display on a response console.

Review computer requirements for ERA server
and remote terminals

Identify licensing requirements:
28
• Main Terminal license includes use of one
remote terminal
________
• Additional remote terminal licenses
(up to 92 remote terminals)
________
Emergency
Response
Advisor
Installation and
Maintenance
Guide
Site Requirements
Table 8. Identifying MiVoice Business Networking Requirements
Step
Details
Reference
1. Identify MiVoice Business networking and clustering requirements
Will site be networked or
clustered to other
systems?
• A network is a group of elements that are
interconnected via IP trunks and/or DPNSS over T1
or E1 trunks. Each network element is configured
with a Primary Node Identifier (PNI) that allows calls
to be routed between the elements.
• A cluster is a group of interconnected elements that
are configured together in such way that it appears to
the end users that they are connected to a single
large system.




See the System
Administration
Tool Help: click
Voice
Networking >
Configure
Network >
Planning for a
planning table
and illustrated
example.
How many elements in
a cluster?
Licensing supports clusters that have up to 30, 60, or
999 elements.
_______
Is clustered hospitality
required
Provides hotel/motel features across a cluster
_______
Is MSDN/DPNSS
required?
MSDN/DPNSS is a digital signaling system that
provides features across a private network of systems
_______
See the System
Administration
Tool Help: click
Voice
Networking >
Network
Features for
descriptions of
the supported
features.
Are SIP based services
required?
• SIP trunks allow MiVoice Business to connect to the
Service Provider through the SIP protocol over the IP
network.
_______
See the System
Administration
Tool Help for a
description of the
supported SIP
functionality.
• The SIP trunking solution provides basic feature
functionality, billing capability, Emergency Services
support, and FAX support.
• Quick Conference SIP unit. What is the maximum
number of expected conferences?
2. Identify System Data Synchronization (SDS) requirements
SDS
Reduces the time required to set up and manage
networks and/or clusters of MiVoice Business systems
by allowing you to

• compare the data in a programming form of one
system against the data in same form on another
system.
• start sharing system form data among a network or
cluster of elements (MiVoice Business systems)
• synchronizes the form data from a master element
across the forms on the other network
If SDS will be used for initial site configuration, identify
a master controller.
See the System
Administration
Tool Help: click
> Voice
Networking >
Manage
Network >
System Data
Synchronizatio
n.
________
29
Site Planning Guide
Step
Details
Reference
3. Identify resiliency requirements
IP Device Resiliency is
configured and maintained
from the MiVoice Business
System Administration
Tool using RDN
Synchronization.
Embedded Resilient Device support (allows you to
configure and maintain device resiliency from the
System Admin Tool using RDN Synchronization)


See the
Resiliency
Guidelines

In the System
Administration
Tool Help: click
Voice
Networking >
Manage
Network >
Embedded
Resilient
Device
Support.
4. Identify Multi-Node Management Requirements
Multi-Node Management
(MNM) applications allow
you to maintain a group of
network elements that are
grouped together within an
SDS Administrative Group.
Resiliency requires
additional licenses and
may require additional
controllers.
Hunt Group resiliency is
required to support Mitel
MiCollab Unified
Messaging resiliency.
You can log in to a system administration tool
session on an element in the administrative group
and perform the following management tasks on
other remote elements in the administrative group:


Application Reach Through - access and program
the forms that are not sharable through System Data
Synchronization (SDS).

Fault Management - monitor a summary of alarms
for the administrative group or view the alarm details
for each member node.

Backup and Restore - perform database backups
from one or all of the elements in the administrative
group, or restore a database backup to a remote
element in the administrative group.

Device resiliency

IP console resiliency

Resilient Hot Desking

Hunt group resiliency

Resilient Ring Groups

ACD resiliency

SIP Endpoint Resiliency

Embedded T1/E1 trunk resiliency
MMC - PN 50005160)
30

(T1/E1 Combo

See the System
Administration
Tool Help: click
Voice
Networking >
Manage
Network >
Multi-Node
Management.




See the
Resiliency
Guidelines for
descriptions of
functionality and
hardware and
software
requirements.
Refer to
Appendix A of
the Resiliency
Guidelines for
engineering
rules.
Site Requirements
Table 9. Identifying IP Network Requirements
Step
1. How many users on the network? How are they distributed and where are they located?
2. Is the network adequately sized to support the number of network users, features, and resources?
3. Are IP networking and compression required?
4. Have bandwidth limits and zones been identified?
5. Are there remote workers?
6. What level of redundancy is required? Redundant power supplies and UPS? Redundant uplinks to
network servers and devices?
7. How is power distributed? Is power backup needed? For example, UPS, backup power generation,
backup power generation, and multiple feeds?
8. Does the existing cable plant need to be upgraded?
9. Check the capacity of the switches that feed on to the core as well as those that feed the access layer.
The network should never bottleneck. Deploy non-blocking, high-performance, high capacity switches.
10. Consider points of failure and design the network to minimize the impact of failure. Use resilient
systems, redundant network configurations, spanning tree, and so forth.
31
Site Planning Guide
Site Engineering
Table 10. Engineering the System Solution
Step
Details
Reference
1. Determine system configuration:
Identify
business
model
Multiple units system
Refer to Engineering Guidelines
Distributed system
Hybrid model
Review
provisioning
rules
System resources
Traffic
2. Determine Voice over-IP (VoIP) requirements:
Review
requirements:
Maintaining voice quality of service
Refer to Engineering Guidelines
Maintaining availability of connections
Start-up and DHCP
802.1X EAP-MD5 Authentication
VMPS, CDP and Location Change Indication (E911)
Network considerations
3. Apply site engineering rules to configuration:
Site
configuration
rules
IP networking and trunks
See Engineering Guidelines
# of DSPs versus Compression Licenses
Licensing
4. Determine power requirements:
Controller power input
IP phone power (local and remote)
See Engineering Guidelines and
Hardware Technical Reference Manual
Power over Ethernet
Optional 5220 IP phone accessories
Uniterruptible power supply (UPS)
5.
Plan licensing:
Review
licensing
rules
Note
requirements
for AMC
connection
System licenses
Device and user licenses
MCD Software Installer (SI) Tool
DNS Name Resolution
TCP/IP source port on SI Host
TCP/IP destination port on AMC
SI Host PC behind an HTTP Proxy Server
32
See Engineering Guidelines
See Technician’s Handbook
Site Engineering
Step
Note
requirements
for AMC
connection
(cont.)
Details
MiVoice Business
Reference
See Technician’s Handbook
DNS Name Resolution
TCP/IP Source Port on the ICP
ICP behind an HTTP Proxy Server
CX/CXi-Specific WAN Considerations
6. Check site design through the System Engineering Tool. You can obtain this tool from Mitel Online at
Training > Technical Training > Technician's Tool box. Download the System Engineering Tool from the
Technician’s Toolbox web page.
7. Plan system programming parameters
Determine
the site
settings for
these system
programming
forms.
License and Options
DHCP Options
Refer to Forms Reference in the System
Administration Tool Help.
Interconnect Restrictions
Compression Zone Assignment
Class of Service
Class of Restriction
Trunk Circuit Descriptors
Automatic Route Selection
See the ARS Training Module for
programming examples and the System
Administration Tool Help
Call Rerouting
See Forms Reference in the System
Administration Tool Help.
Pickup Groups
Page Groups
8. Plan voice mail
Embedded
Voice Mail
• Capacities
• Default settings
• Mailbox types (extension, message only, transfer
only, information only)
In the System Administration Tool Help,
see
System Applications Messaging 
Voice Mail (Embedded)
• Voice mail features
• Auto attendant features
• Multi-level auto attendant
• System greetings
• RAD greetings
• Voice mail and PMS support
33
Site Planning Guide
Step
External
Voice Mail
(NuPoint
Unified
Messenging Standalone)
Details
Integration type:
• T1 or E1 integration with Simplified Message Desk
Interface (SMDI)
Reference
Refer to the NuPoint Unified Messenging
Start Here Guide and NuPoint Unified
Messenging General Information Guide.
• Digital or analog integration with Intel PBX IP Media
Gateways (PIMGs)
• IP integration with MiVoice Business
Hardware requirements
Software requirements
Planning parameters
Networked
Voice Mail
Your LAN/WAN must provide sufficient bandwidth to
accommodate the messaging load for incoming and
outgoing VPIM messages
In the System Administration Tool Help,
see System Applications  Messaging
Networked Voice Mail Planning for
Networked Voice Mail
9. Plan cluster
Define the
cluster on the
site plan
Assign PNIs if network has multiple clusters or
standalone elements connected in a MSDN/DPNSS
network
Assign name to each cluster element
In the System Administration Tool Help,
see
Voice Networking  Configure Network
Planning
Assign unique 1 to 3 -digit CEID index to each
element
Assign a unique 1 to 7 digit CEID digit string to each
element. CEID digit strings must have the same
number of digits
Assign a unique Feature DN number to each cluster
element
10. Perform wireless phone site survey
IP-DECT
wireless
phones
• Survey site premises and identify possible locations
for RFPs
• Set up the kit
• Enroll the test handsets
• Take measurements
• Determine number and adjust location of RFPs or
base stations based on measurements
Spectralink
wireless
phones
34
• You perform a survey of the Access Point coverage
after you have installed the Access Points.
• The Spectralink wireless phones have a test mode
that allows you to measure signal coverage.
Refer to the
 IP-DECT Wireless Solution
(GLOBAL) Site Survey Guide, or
 IP-DECT Wireless Solution (EMEA)
Site Survey Guide
Note that there are two variants of the IPDECT Wireless Solution. The EMEA
version is not supported in North
America.
Refer to “Certifying the NetLink e340/i640
Wireless Telephones" in the Netlink
e340/i640 Setup and Administration
Guide.
Site Engineering
Step
Details
Reference
11. Plan the resilient network
Determine
Network configuration
Resilient topology
Refer to Resiliency Guidelines and
Engineering Guidelines.
IP device distribution
License requirements
Resilient clustered hot desking
VLANs and DHCP options
Call routing
ARS routes
T1/E1 resiliency configuration
Resiliency support for voice mail
Resiliency support for wireless sets
Table 11. Engineering the IP Network
Step
1. Perform an assessment of the current network.
2. Determine bandwidth and network performance requirements. How much bandwidth is required for
the backbone, server, and end nodes. Identify required Zone Access Points (ZAPs).
3. Design a network topology including the IP telephony equipment.
4. Design a consistent end-to-end QoS policy, including VLAN 802.1p/Q and DSCP.
5. Design a general network setup that includes DHCP, TFTP, firewalls, NAT, STP, CCDP, 802.1x.
6. Consider ongoing network requirements. They continue to evolve after initial installation.
7. Plan regular checks on voice quality performance.
8. Consider staging the installation and commissioning if network is large.
9. Review the following considerations for Layer 2 and LAN connections:
Quality-of-service settings
Where needed within the Enterprise, ensure that VLAN (IEEE 802.1p/Q) is
supported and can be configured. Consider the following:
• Phone connection can handle both tagged and untagged traffic.
• The port supports multiple egress queues.
• The port supports Spanning Tree for emergency location.
• The port supports power, if provided through the LAN.
• Can the port that is connected to the MiVoice Business system provide VLAN
and priority tagging?
35
Site Planning Guide
Step
Traffic and bandwidth
• Identify areas of high traffic. For example, ACD agents where additional
bandwidth may be needed, or where a MiVoice Business system is required
instead of a router.
• Consider the network and traffic guidelines that are provided in the Engineering
Guidelines.
• Consider the IP address range and size. A larger range means less Layer 3
switching, but more broadcasts, negating the effect of the Layer 2 switching
fabric.
DHCP
• Consider the location of the DHCP servers and the number of scopes to be
handled. Note that each MiVoice Business system has its own DHCP server.
• Consider the lease time for the DHCP server. A starting time of 8 hours is
recommended. This time can be reduced in a more mobile environment, or
increased in a more stable environment.
TFTP
• If a network has many phones, more TFTP servers decrease the time required
for the phones to register.
• Each MiVoice Business system has its own TFTP server, but you can also user
additional external servers. Consider upgrades and how to control this across
external TFTP servers.
10. Review the following considerations for Layer 3 and LAN connections:
Quality-of-service Settings
• Ensure that routers have the ability to adjust MTU and support TOS/DiffServ
settings.
• For devices that bridge VLANs, ensure that the COS (Layer 2 priority) can be
defined or that TOS/Diffserv to COS conversion is supported.
• Ensure that the routers can provide ICMP-Redirect, especially where multiple
paths may exist.
Traffic and bandwidth
• Identify areas of high traffic
• Review the traffic and bandwidth information in the Engineering Guidelines.
• If using a WAN link, ensure that you provide adequate Service Level Agreement
on the connection.
• Identify the type of connection between remote sites (for example, dedicated
line, Frame Relay, MPLS, or VPNs)
• Ensure that you have adequate bandwidth for the WAN protocol and for the
number of channels. Consider signaling and end-device overhead. What is the
CIR?
DHCP
• Where DHCP is used, but a local DHCP server is not available, ensure that the
router is capable of forwarding DHCP requests (also known as "IP-helper" on
certain products).
• Ensure that DHCP forwarding loops are not created.
36
Site Engineering
Step
Firewalls and Network
Address Translations
(NAT)
• Firewalls provide restricted access
• Ports for applications and voice may need to be opened or programmed
• NAT is not application knowledgeable
• Use of NAT may lead to one-way or no-way speech connections
• Users of MiVoice IP Phones located on the Internet should use the TeleWorker
solution.
Caution: Some applications that check firewall and network security monitor
the LAN for anomalies in the traffic. Voice traffic sometimes appears as
anomaly. Therefore, additional programming or exception conditions applied
by this application are necessary to accept voice traffic as genuine.
11. Consider the impact of the MiVoice Business system on the network, specifically performance,
sockets, monitors, virtual phones, and phone displays. See the specific application guidelines, for
example "Engineering Guidelines for the Teleworker Solution" available through Mitel Online.
37
Site Planning Guide
Licensing Requirements
Table 12. Recording Licensing Requirements
Device
License
Number
Reference
MiVoice Business License Requirements
IP users & phones
IP Users license
User on ONS Phone
Analog Lines license
CITELink phone
IP Users license
User on TDM phone
No license, but counts against total
number of users a system can handle
Multi-device User
Multi-device Users (1 per standard group
user)
External Twinning
Group
IP User and External Hot Desk User
license (1 per twinning group)
Hot Desk user
IP Users license
Hot Desk ACD Agent
IP Users license
External Hot Desk
Users
External Hot Desk Users license (1 per
user)
ACD Agent
ACD Active Agents license
ACD Agent Hot Desk
External Hot Desk Users license (1 per
user)
Voice Mailbox
Voice Mail license (1 per user)
Auto-Attendant - Basic
Voice Mailbox license
Auto-Attendant - MultiLevel
Voice Mail license (1 per node in the tree)
IP Networking (IP
trunk)
One IP Networking license needed per
ICP to enable IP Trunk calls (pre-MCD
Release 5.0)
Digital trunk (PRI, etc.)
One Digital Link license per digital trunk
span
SIP Trunks
SIP Trunk licenses (1 per trunk)
Compression
(TDM/IP)
A Compression license is needed for
TDM to IP or IP to TDM calls that require
the use of the DSP compression. One
Compression license can handle up to 8
calls.
Hospitality / PMS
An Embedded Voice Mail PMS license is
required to use embedded voice mail for
guest services. You must configure PMS
features before the functionality will be
available. ((MCD Release 5.0 and later.)
38
See the MiVoice Business
Engineering Guidelines for
licensing information
including descriptions of
the license types and
license limits.
See the MiVoice Business
Engineering Guidelines for
licensing information
including descriptions of
the license types and
license limits.
Licensing Requirements
Device
License
Number
Reference
Application Licensing Requirements
Emergency Response
Adviser (Not Available
in UK)
Main Terminal License includes use of one
remote terminal. Additional remote terminal
require licenses (up to 92 remote terminals)
NuPoint Unified
Messenging
(Standalone)
MiVoice Business requirements:
• One IP User license per port to MiVoice
Business
NuPoint Unified Messenging requirements:
• One Advanced UM license
Mitel MiCollab
Services
One UCC license (Entry, Standard or
Premium), includes use of phone, NuPoint
mailbox, and multi-device user group.
Number of phones and type of MdUG varies
by license type. Use of Teleworker, MiCollab
Client, and MiCollab Audio, Web, and Video
Conferencing required Standard or Premium
license.
Teleworker
One Standard UCC license plus an MiVoice
Border Gateway license.
Audio, Web, and
Video Conferencing
One Standard UCC license plus an MiVoice
Border Gateway license.
Secure Recording
Connector (SRC)
You need a quantity of “Secure Recording
Connector” licenses equal to the total
number of concurrent recording ports you
will use. (A “port” corresponds to the
recording of a two-party or multi-party
conversation.) Licenses are available in
packages of 1, 10, or 50.
MiContact Center
Enterprise Edition
MiVoice Business Requirements:
• One IP User License per port to MiVoice
Business
MiContact Center Requirements:
• Four licensing levels—Basic, Standard,
Advance, Premium—support up to 350
agents per site, 750 agents per multi-site
cluster, and 999 queues per site.
MiContact Center
Business Edition
MiVoice Business Requirements:
• One IP User License per port to MiVoice
Business
MiContact Center Requirements:
• 50 agents.
Note: Multi-site support is not available with
MiContact Center Business Edition
39
Site Planning Guide
Software Compatibility
Record the versions of the system software and external applications. Check Mitel Online to
ensure that the system software version is compatible with the version of the external
application.
Table 13. Recording Software Versions
System/Application
Current Version
Required Version
1. System Name____________________________
______________
______________
2. System Name ________________________________
______________
______________
3. System Name ________________________________
______________
______________
1. System Name ____________________________
______________
______________
2. System Name ________________________________
______________
______________
3. System Name ________________________________
______________
______________
1. System Name ____________________________
______________
______________
2. System Name ________________________________
______________
______________
3. System Name ________________________________
______________
______________
______________
______________
1. System Name ____________________________
______________
______________
2. System Name ________________________________
______________
______________
3. System Name ________________________________
______________
______________
1. System Name ____________________________
______________
______________
2. System Name ________________________________
______________
______________
3. System Name ________________________________
______________
______________
System Platform
MiVoice Business system software
System Name
MXe Server system software
System Name
MiVoice Business for ISS system software
System Name
MiVoice Business Virtual Appliance system software
System Name
MiVoice Business Multi-instance system software
System Name
40
Software Compatibility
System/Application
Current Version
Required Version
MiVoice Business Software Installer
______________
______________
Mitel Integrated Configuration Wizard (for MiVoice Business)
______________
______________
Mitel Integrated Configuration Wizard (for Mitel MiCollab)
______________
______________
Audio File Manager
______________
______________
Voice Quality Manager (IP Phone Analyzer)
______________
______________
ISDN Maintenance and Administration (IMAT)
______________
______________
5540 IP Console
______________
______________
MiVoice Business Console
______________
______________`
Unified Messanging (blade)
______________
______________
Speech Auto Attendant
______________
______________
Teleworker (blade)
______________
______________
MiCollab Mobile Client (blade)
______________
______________
Managed VPN (blade)
______________
______________
Audio, Web, Video Conferencing
______________
______________
Secure Call Recorder
______________
______________
______________
______________
NuPoint Unified Messenging (Standalone)
______________
______________
Speech Server
______________
______________
Messaging Gateway
______________
______________
MiContact Center Enterprise Edition
______________
______________
MiContact Center Business Edition
______________
______________
IP-DECT Wireless Solution (GLOBAL)
______________
______________
IP-DECT Wireless Solution (EMEA)
______________
______________
______________
______________
MiVoice Enterprise Manager
______________
______________
Management Access Point (MAP)
______________
______________
Call Recording
______________
______________
System Tools
Conferencing, Collaboration, and Mobility
Mitel MiCollab
Live Business Gateway
Messaging Solutions
Customer Interaction Solutions (Contact Center Solutions)
Wireless Solutions
Third-Party Equipment Solutions
CITELlink Gateway
Management Applications
Emergency Response Adviser (not available in UK)
41
Site Planning Guide
Customer Proposal
Table 14. Creating a Customer Proposal
Step
1.
Consolidate customer requirements into a Statement of
Work.
2.
Obtain customer sign-off on proposal,
3.
Consolidate customer requirements from approved proposal
into a Statement of Work for customer to review
42
Reference
Download the Mitel Proposal
Generator from Mitel Online. Use
this tool to create a customer
proposal.