HP ProLiant Generation ML310 User guide

HP ProLiant ML310 Generation 3 Server
User Guide
September 2005 (First Edition)
Part Number 393772-001
© Copyright 2005 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products
and services are set forth in the express warranty statements accompanying such products and services.
Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for
technical or editorial errors or omissions contained herein.
Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.
Linux is a U.S. registered trademark of Linus Torvalds.
September 2005 (First Edition)
Part Number 393772-001
3
Contents
Server component identification
7
Front panel components ....................................................................................................................... 7
Front panel LEDs and buttons.............................................................................................................. 8
Rear panel components ........................................................................................................................ 9
Rear panel LEDs ................................................................................................................................ 10
System board components ................................................................................................................. 11
System maintenance switch .................................................................................................... 12
System board LEDs ........................................................................................................................... 13
System LEDs and internal health LED combinations........................................................................ 14
SCSI IDs ............................................................................................................................................ 16
Hot-plug SCSI hard drive LEDs ........................................................................................................ 16
Hot-plug SCSI hard drive LED combinations ................................................................................... 17
Hot-plug SATA or SAS IDs .............................................................................................................. 18
Hot-plug SATA or SAS hard drive LEDs.......................................................................................... 19
Fan locations ...................................................................................................................................... 20
Server operations
21
Powering up the server....................................................................................................................... 21
Powering down the server.................................................................................................................. 21
Unlocking the bezel ........................................................................................................................... 22
Removing the access panel ................................................................................................................ 22
Installing the access panel.................................................................................................................. 23
Server setup
25
Optional installation services ............................................................................................................. 25
Optimum environment ....................................................................................................................... 26
Space and airflow requirements.............................................................................................. 26
Temperature requirements ...................................................................................................... 27
Power requirements ................................................................................................................ 28
Electrical grounding requirements.......................................................................................... 29
Warnings and cautions ....................................................................................................................... 29
Identifying server shipping carton contents ....................................................................................... 31
Installing hardware options ................................................................................................................ 31
Setting up a server.............................................................................................................................. 31
Powering up and configuring the server ............................................................................................ 33
Installing the operating system........................................................................................................... 33
Registering the server......................................................................................................................... 34
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HP ProLiant ML310 Generation 3 Server User Guide
Hardware options installation
35
Introduction........................................................................................................................................ 35
Processor and heatsink ....................................................................................................................... 35
Memory.............................................................................................................................................. 37
DIMM installation guidelines................................................................................................. 37
Installing DIMMs ................................................................................................................... 38
Hard drives......................................................................................................................................... 39
Non-hot-plug SCSI and SATA hard drives ............................................................................ 40
Installing hot-plug SCSI hard drives ...................................................................................... 42
Installing hot-plug SATA or SAS hard drives........................................................................ 43
SAS controller.................................................................................................................................... 45
DVD-ROM drive ............................................................................................................................... 46
USB tape drive................................................................................................................................... 48
Full-height tape drive ......................................................................................................................... 48
Diskette drives ................................................................................................................................... 50
Installing a legacy diskette drive ............................................................................................ 51
Installing a USB diskette drive ............................................................................................... 52
Expansion boards ............................................................................................................................... 52
Expansion slot cover............................................................................................................... 53
Installing expansion boards .................................................................................................... 53
Server cabling
55
Server cabling .................................................................................................................................... 55
Non-hot-plug SCSI cabling................................................................................................................ 55
Hot-plug SCSI cabling ....................................................................................................................... 56
Non-hot-plug SATA cabling.............................................................................................................. 57
Hot-plug SATA cabling ..................................................................................................................... 57
SAS cabling ....................................................................................................................................... 58
Server software and configuration utilities
59
Configuration tools ............................................................................................................................ 59
SmartStart software ................................................................................................................ 59
HP ROM-Based Setup Utility ................................................................................................ 61
Array Configuration Utility .................................................................................................... 62
HP ProLiant Essentials Rapid Deployment Pack ................................................................... 63
Re-entering the server serial number and product ID ............................................................. 63
SATA software RAID ............................................................................................................ 64
Management tools .............................................................................................................................. 68
Automatic Server Recovery.................................................................................................... 68
ROMPaq utility....................................................................................................................... 69
System Online ROM Flash Component Utility ...................................................................... 69
Management Agents ............................................................................................................... 70
HP Systems Insight Manager.................................................................................................. 70
USB support ........................................................................................................................... 70
Contents
5
Diagnostic tools ................................................................................................................................. 71
Survey Utility ......................................................................................................................... 71
Array Diagnostic Utility ......................................................................................................... 72
HP Insight Diagnostics ........................................................................................................... 72
Integrated Management Log................................................................................................... 72
Keeping the system current................................................................................................................ 73
Drivers .................................................................................................................................... 73
Resource Paqs......................................................................................................................... 74
ProLiant Support Packs .......................................................................................................... 74
Operating system version support........................................................................................... 74
Change control and proactive notification.............................................................................. 74
Care Pack................................................................................................................................ 75
Battery
75
Troubleshooting
77
Server diagnostic steps....................................................................................................................... 77
Important safety information.............................................................................................................. 78
Symbols on equipment ........................................................................................................... 78
Warnings and cautions............................................................................................................ 79
Preparing the server for diagnosis...................................................................................................... 81
Symptom information ........................................................................................................................ 82
Service notifications........................................................................................................................... 82
Loose connections.............................................................................................................................. 83
Diagnostic steps ................................................................................................................................. 83
Start diagnosis flowchart ........................................................................................................ 84
General diagnosis flowchart ................................................................................................... 86
Power-On Problems Flowchart............................................................................................... 88
POST problems flowchart ...................................................................................................... 91
OS boot problems flowchart ................................................................................................... 93
Server fault indications flowchart........................................................................................... 96
POST error messages and beep codes................................................................................................ 99
Introduction ............................................................................................................................ 99
ROMPaq disaster recovery ................................................................................................................ 99
Manual recovery .............................................................................................................................. 100
Other information resources............................................................................................................. 100
Regulatory compliance notices
101
Regulatory compliance identification numbers................................................................................ 101
Federal Communications Commission notice.................................................................................. 102
FCC rating label.................................................................................................................... 102
Class A equipment................................................................................................................ 102
Class B equipment ................................................................................................................ 103
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HP ProLiant ML310 Generation 3 Server User Guide
Declaration of conformity for products marked with the FCC logo, United States only ................. 103
Modifications ................................................................................................................................... 104
Cables............................................................................................................................................... 104
Mouse compliance statement ........................................................................................................... 104
Canadian notice (Avis Canadien)..................................................................................................... 104
European Union regulatory notice ................................................................................................... 105
Disposal of waste equipment by users in private households in the European Union ..................... 106
Japanese notice................................................................................................................................. 106
BSMI notice ..................................................................................................................................... 107
Korean notice A&B ......................................................................................................................... 107
Laser compliance ............................................................................................................................. 108
Battery replacement notice............................................................................................................... 108
Taiwan battery recycling notice ....................................................................................................... 109
Power cord statement for Japan ....................................................................................................... 109
Electrostatic discharge
111
Preventing electrostatic discharge.................................................................................................... 111
Grounding methods to prevent electrostatic discharge .................................................................... 112
Server specifications
113
Server specifications ........................................................................................................................ 113
Environmental specifications ........................................................................................................... 114
Technical support
115
Related documents ........................................................................................................................... 115
HP contact information .................................................................................................................... 115
Before you contact HP ..................................................................................................................... 116
Customer self repair ......................................................................................................................... 116
Acronyms and abbreviations
117
Index
121
7
Server component identification
In this section
Front panel components..................................................................................................................7
Front panel LEDs and buttons ........................................................................................................8
Rear panel components...................................................................................................................9
Rear panel LEDs...........................................................................................................................10
System board components ............................................................................................................11
System board LEDs ......................................................................................................................13
System LEDs and internal health LED combinations ..................................................................14
SCSI IDs.......................................................................................................................................16
Hot-plug SCSI hard drive LEDs...................................................................................................16
Hot-plug SCSI hard drive LED combinations..............................................................................17
Hot-plug SATA or SAS IDs.........................................................................................................18
Hot-plug SATA or SAS hard drive LEDs ....................................................................................19
Fan locations.................................................................................................................................20
Front panel components
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HP ProLiant ML310 Generation 3 Server User Guide
Item
Description
1
Media bays (bezel blanks)
2
Power On/Standby button
3
Hard drive bays
4
USB connectors (2)
5
Bezel lock
6
CD-ROM drive
Front panel LEDs and buttons
Item
Description
Status
1
CD-ROM drive ejector
button
N/A
2
Power On/Standby button
N/A
3
Power on/Standby LED
Amber = System has AC power and is in standby mode
Green = System has AC power and is functioning
Off = System has no AC power
Server component identification
Item
Description
Status
4
Hard drive activity LED (for
non-hot-plug)
Green = Hard drives are properly connected and functioning
NIC link/activity LED
Green = Linked to network
5
Off = No hard drive activity
Flashing green = Linked with activity on the network
Off = No network connection
6
Internal system health
LED
Green = Normal (system on)
Amber = System health is degraded
Red = System health is critical
Off = Normal (system off)
7
CD-ROM drive indicator
LED
N/A
Rear panel components
Item
Description
1
Power cord connector
2
Mouse connector
3
Keyboard connector
9
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HP ProLiant ML310 Generation 3 Server User Guide
Item
Description
4
Serial connector
5
Video connector
6
USB connectors (2)
7
RJ-45 Ethernet connector
8
RJ-45 connector (iLO)
9
Parallel connector
Rear panel LEDs
Item
Description
Status
1
NIC link LED
On = Link
Off = No
link
2
NIC activity LED
Flashing =
Activity
Off = No
activity
Server component identification
System board components
Item
Description
1
Processor power connector
2
System power connector
3
DIMM slot 4 (Channel B)
4
DIMM slot 3 (Channel B)
5
DIMM slot 2 (Channel A)
6
DIMM slot 1 (Channel A)
7
IDE connector
8
Front USB connector
9
USB connector
10
SATA connector
11
System maintenance switch
12
USB tape drive connector
13
Diskette drive connector
14
Processor fan connector
15
System battery
11
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HP ProLiant ML310 Generation 3 Server User Guide
Item
Description
16
Slot 4 PCI Express x1
17
Slot 3 PCI-X
18
Slot 2 PCI-X
19
Slot 1 PCI Express x4*
20
System fan connector
* x8 PCI Express cards are supported, but will run at x4 speeds.
System maintenance switch
Position
Default
Function
S1
Off
Off = iLO 2 security is enabled
On = iLO 2 security is disabled
S2
Off
Off = System configuration can
be changed
On = System configuration is
locked
S3
Off
Reserved
S4
Off
Reserved
S5
Off
Off = No function
On = Clears power-on
password and administrator
password
S6
Off
Off = Normal
On = ROM treats system
configuration as invalid
S7
Off
Reserved
S8
Off
Reserved
Server component identification
13
When the system maintenance switch position 6 is set to the On position, the
system is prepared to erase all system configuration settings from both CMOS
and NVRAM.
CAUTION: Clearing CMOS and/or NVRAM deletes configuration
information. Be sure to properly configure the server or data loss could
occur.
For information on emergency ROM backup recovery, refer to ROMPaq disaster
recovery (on page 99).
System board LEDs
Item
LED description
Status
1
PPM error
Off = Normal
Amber = PPM failed or missing
2
DIMM 4 failure
Off = Normal
Amber = DIMM 4 has failed or is missing
3
DIMM 3 failure
Off = Normal
Amber = DIMM 3 has failed or is missing
4
DIMM 2 failure
Off = Normal
Amber = DIMM 2 has failed or is missing
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HP ProLiant ML310 Generation 3 Server User Guide
Item
LED description
Status
5
DIMM 1 failure
Off = Normal
Amber = DIMM 1 has failed or is missing
6
Processor fault
Off = Normal
Amber = A multibit error has occurred
7
Processor fan failure
Off = Normal
Amber = Processor fan has failed or is
missing
8
AC Power
Off = One of the following conditions exists:
•
No AC power
•
Power supply bad
•
Power supply in standby
•
Power supply exceeded current limits
Green = Power OK
9
System power
Off = System power off
Green = system power on
10
11
System temperature
alert
Off = Normal
Single bit error
Off = Normal
Amber = System temperature has exceeded
OS cautionary level
Amber = Single bit error limit has been
exceeded
12
System fan failure
Off = Normal
Amber = System fan has failed or is missing
System LEDs and internal health LED combinations
When the internal health LED on the front panel illuminates either amber or red,
the server is experiencing a health event. Combinations of illuminated system
LEDs and the internal health LED indicate system status.
Server component identification
NOTE: The system management driver must be installed in order
for the internal health LED to provide pre-failure and warranty
conditions.
The front panel health LEDs indicate only the current hardware status. In some
situations, HP SIM ("Array Diagnostic Utility" on page 72, "HP Insight
Diagnostics" on page 72) may report server status differently than the health
LEDs because the software tracks more system attributes.
System LED and
color
Internal health
LED color
Status
Processor failure,
socket X (Amber)
Red
One or more of the following conditions may exist:
•
Processor in socket X has failed.
•
Processor X is not installed in the socket.
•
ROM detected a failed processor during POST.
Amber
Processor in socket X is in a pre-failure condition.
PPM failure, slot X
(Amber)
Red
•
PPM in slot X has failed.
•
PPM is not installed in slot X, but the corresponding
processor is installed.
DIMM failure, slot X
(Amber)
Red
•
DIMM in slot X has failed.
•
DIMM has experienced a multi-bit error.
•
DIMM in slot X has reached single-bit correctable
error threshold.
•
DIMM in slot X is in a pre-failure condition.
Amber
DIMM bank error (all
slots in one bank,
Amber)
Red
The bank is not populated entirely or DIMMs do not all
match within the bank.
DIMM failure (all
slots, Amber)
Red
•
No valid or usable memory is installed in the system.
•
The banks are not populated in the correct order.
System temperature
alert (Amber)
Red
System temperature has exceeded OS cautionary level
or critical hardware level.
Fan (Amber)
Red
A required fan has failed.
15
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HP ProLiant ML310 Generation 3 Server User Guide
SCSI IDs
Hot-plug SCSI hard drive LEDs
Server component identification
Item
LED description
Status
1
Activity status
On = Drive activity
17
Flashing = High activity on the drive or
drive is being configured as part of an
array.
Off = No drive activity
2
Online status
On = Drive is part of an array and is
currently working.
Flashing = Drive is actively online.
Off = Drive is offline.
3
Fault status
On = Drive failure
Flashing = Fault-process activity
Off = No fault-process activity
Hot-plug SCSI hard drive LED combinations
Activity
LED (1)
Online
LED (2)
Fault LED Interpretation
(3)
On, off, or
flashing
On or off
Flashing
On, off, or
flashing
On
On or
flashing
Flashing
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
Off
The drive is online and is configured as part of an array.
If the array is configured for fault tolerance and all other drives in
the array are online, and a predictive failure alert is received or a
drive capacity upgrade is in progress, you may replace the drive
online.
Off
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is rebuilding or undergoing capacity expansion.
On
Off
Off
Do not remove the drive.
The drive is being accessed, but (1) it is not configured as part of an
array; (2) it is a replacement drive and rebuild has not yet started; or
(3) it is spinning up during the POST sequence.
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HP ProLiant ML310 Generation 3 Server User Guide
Activity
LED (1)
Online
LED (2)
Fault LED Interpretation
(3)
Flashing
Flashing
Flashing
Do not remove the drive. Removing a drive may cause data
loss in non-fault-tolerant configurations.
Either (1) the drive is part of an array being selected by an array
configuration utility; (2) Drive Identification has been selected in
HP SIM; or (3) drive firmware is being updated.
Off
Off
On
The drive has been placed offline due to hard disk drive failure of
subsystem communication failure.
You may need replace the drive.
Off
Off
Off
Either (1) the drive is not configured as part of an array; (2) the
drive is configured as part of an array, but it is a replacement drive
that is not being accessed or being rebuilt yet; or (3) the drive is
configured as an online spare.
If the drive is connected to an array controller, you may replace the
drive online.
Hot-plug SATA or SAS IDs
Server component identification
Hot-plug SATA or SAS hard drive LEDs
Item
LED Description
Status
1
Fault/UID status
Amber = Drive failure
Flashing amber = Fault-process activity
Blue = Unit identification is active
Off = No fault-process activity
2
Online/Activity status
Green = Drive activity
Flashing green = High activity on the
drive or drive is being configured as part
of an array
Off = No drive activity
19
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HP ProLiant ML310 Generation 3 Server User Guide
Fan locations
Item
Description
1
System fan
2
Processor fan
21
Server operations
In this section
Powering up the server .................................................................................................................21
Powering down the server ............................................................................................................21
Unlocking the bezel ......................................................................................................................22
Removing the access panel...........................................................................................................22
Installing the access panel ............................................................................................................23
Powering up the server
To power up the server, press the Power On/Standby button.
Powering down the server
WARNING: To reduce the risk of personal injury, electric
shock, or damage to the equipment, remove the power cord to
remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the
power supply and some internal circuitry remain active until AC
power is removed.
IMPORTANT: If installing a hot-plug device, it is not necessary to
power down the server.
1. Shut down the OS as directed by the OS documentation.
2. Press the Power On/Standby button to place the server in standby mode.
When the server enters standby power mode, the system power LED changes
to amber.
3. Disconnect the power cords.
The system is now without power.
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HP ProLiant ML310 Generation 3 Server User Guide
Unlocking the bezel
The removable bezel must be unlocked and opened before accessing the hard
drive cage and before removing the access panel. The bezel must remain closed
during normal server operations.
If necessary, remove the bezel.
Removing the access panel
WARNING: To reduce the risk of personal injury from hot
surfaces, allow the drives and the internal system components to
cool before touching them.
CAUTION: Do not operate the server for long periods with the
access panel open or removed. Operating the server in this manner
results in improper airflow and improper cooling that can lead to thermal
damage.
1. Power down the server ("Powering down the server" on page 21).
2. Open the bezel ("Unlocking the bezel" on page 22).
3. Loosen the two thumbscrews.
4. Slide the access panel toward the rear of the server and remove from the
server.
Server operations
23
After installing hardware options, install the access panel. Be sure that the panel
is locked into place securely before powering up the server.
Installing the access panel
CAUTION: Do not operate the server for long periods with the
access panel open or removed. Operating the server in this manner
results in improper airflow and improper cooling that can lead to thermal
damage.
1. Place the access panel on the chassis and slide it toward the front of the
server.
2. Tighten the two thumbscrews.
3. Close the bezel ("Unlocking the bezel" on page 22).
IMPORTANT: Be sure that the panel is locked into place securely
before powering up the server.
4. Power up the server ("Powering up the server" on page 21).
25
Server setup
In this section
Optional installation services........................................................................................................25
Optimum environment..................................................................................................................26
Warnings and cautions..................................................................................................................29
Identifying server shipping carton contents..................................................................................31
Installing hardware options ..........................................................................................................31
Setting up a server ........................................................................................................................31
Powering up and configuring the server.......................................................................................33
Installing the operating system .....................................................................................................33
Registering the server ...................................................................................................................34
Optional installation services
Delivered by experienced, certified engineers, HP Care Pack services help you
keep your servers up and running with support packages tailored specifically for
HP ProLiant systems. HP Care Packs let you integrate both hardware and
software support into a single package. A number of service level options are
available to meet your needs.
HP Care Pack Services offer upgraded service levels to expand your standard
product warranty with easy-to-buy, easy-to-use support packages that help you
make the most of your server investments. Some of the Care Pack services are:
•
Hardware support
– 6-Hour Call-to-Repair
– 4-Hour 24x7 Same Day
– 4-Hour Same Business Day
•
Software support
– Microsoft®
– Linux
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HP ProLiant ML310 Generation 3 Server User Guide
– HP ProLiant Essentials (HP SIM and RDP)
– VMWare
•
Integrated hardware and software support
– Critical Service
– Proactive 24
– Support Plus
– Support Plus 24
•
Startup and implementation services for both hardware and software
For more information on Care Packs, refer to the HP website
(http://www.hp.com/hps/carepack/servers/cp_proliant.html).
Optimum environment
When installing the server, select a location that meets the environmental
standards described in this section.
Space and airflow requirements
Tower Server
In a tower configuration, leave at least a 7.6-cm (3-in) clearance space at the
front and back of the server for proper ventilation.
Rack Server
To allow for servicing and adequate airflow, observe the following space and
airflow requirements when deciding where to install a rack:
•
Leave a minimum clearance of 76.2 cm (30 in) in front of the rack.
•
Leave a minimum clearance of 76.2 cm (30 in) behind the rack.
•
Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to
the back of another rack or row of racks.
Server setup
27
HP servers draw in cool air through the front and expel warm air through the
rear. Therefore, the front and rear rack doors must be adequately ventilated to
allow ambient room air to enter, and allow the warm air to escape from the
cabinet.
CAUTION: To prevent improper cooling and damage to the
equipment, do not block the ventilation openings.
The 9000 and 10000 Series racks provide proper server cooling from flowthrough perforations in the front and rear doors that provide 64 percent open area
for ventilation.
CAUTION: When using a Compaq branded 7000 Series rack, you
must install the high airflow rack door insert [P/N 327281-B21 (42U) or
P/N 157847-B21 (22U)] to provide proper front-to-back airflow and
cooling.
CAUTION: If a third-party rack is used, observe the following
additional requirements to ensure adequate airflow and to prevent
damage to the equipment:
•
Front and rear doors—If the 42U rack includes closing front and rear
doors, you must allow 5,350 sq cm (830 sq in) of holes evenly
distributed from top to bottom to permit adequate airflow (equivalent
to the required 64 percent open area for ventilation).
•
Side—The clearance between the installed rack component and the
side panels of the rack must be a minimum of 7 cm (2.75 in).
When vertical space in the rack is not filled by a server or rack component, the
gaps between the components cause changes in airflow through the rack and
across the servers. Cover all gaps with blanking panels to maintain proper
airflow.
CAUTION: Always use blanking panels to fill empty vertical
spaces in the rack. This arrangement ensures proper airflow. Using a
rack without blanking panels results in improper cooling that can lead to
thermal damage.
Temperature requirements
To ensure continued safe and reliable equipment operation, install or position the
system in a well-ventilated, climate-controlled environment.
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HP ProLiant ML310 Generation 3 Server User Guide
The maximum recommended ambient operating temperature (TMRA) for most
server products is 35°C (95°F). The temperature in the room where the rack is
located must not exceed 35°C (95°F).
CAUTION: To reduce the risk of damage to the equipment when
installing third-party options:
•
Do not permit optional equipment to impede airflow around the
server or to increase the internal rack temperature beyond the
maximum allowable limits.
•
Do not exceed the manufacturer’s TMRA.
Power requirements
Installation of this equipment must comply with local and regional electrical
regulations governing the installation of information technology equipment by
licensed electricians. This equipment is designed to operate in installations
covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992
(code for Protection of Electronic Computer/Data Processing Equipment). For
electrical power ratings on options, refer to the product rating label or the user
documentation supplied with that option.
WARNING: To reduce the risk of personal injury, fire, or
damage to the equipment, do not overload the AC supply branch
circuit that provides power to the rack. Consult the electrical
authority having jurisdiction over wiring and installation
requirements of your facility.
CAUTION: Protect the server from power fluctuations and
temporary interruptions with a regulating uninterruptible power supply
(UPS). This device protects the hardware from damage caused by
power surges and voltage spikes and keeps the system in operation
during a power failure.
When installing more than one server, you may need to use additional power
distribution devices to safely provide power to all devices. Observe the following
guidelines:
•
Balance the server power load between available AC supply branch circuits.
•
Do not allow the overall system AC current load to exceed 80 percent of the
branch circuit AC current rating.
•
Do not use common power outlet strips for this equipment.
Server setup
•
29
Provide a separate electrical circuit for the server.
Electrical grounding requirements
The server must be grounded properly for proper operation and safety. In the
United States, you must install the equipment in accordance with NFPA 70, 1999
Edition (National Electric Code), Article 250, as well as any local and regional
building codes. In Canada, you must install the equipment in accordance with
Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all
other countries, you must install the equipment in accordance with any regional
or national electrical wiring codes, such as the International Electrotechnical
Commission (IEC) Code 364, parts 1 through 7. Furthermore, you must be sure
that all power distribution devices used in the installation, such as branch wiring
and receptacles, are listed or certified grounding-type devices.
Because of the high ground-leakage currents associated with multiple servers
connected to the same power source, HP recommends the use of a PDU that is
either permanently wired to the building’s branch circuit or includes a
nondetachable cord that is wired to an industrial-style plug. NEMA locking-style
plugs or those complying with IEC 60309 are considered suitable for this
purpose. Using common power outlet strips for the server is not recommended.
Warnings and cautions
WARNING: To reduce the risk of personal injury or damage to
the equipment, be sure that:
•
The leveling jacks are extended to the floor.
•
The full weight of the rack rests on the leveling jacks.
•
The stabilizing feet are attached to the rack if it is a single-rack
installation.
•
The racks are coupled together in multiple-rack installations.
•
Only one component is extended at a time. A rack may become
unstable if more than one component is extended for any
reason.
WARNING: To reduce the risk of personal injury or equipment
damage when unloading a rack:
30
HP ProLiant ML310 Generation 3 Server User Guide
•
At least two people are needed to safely unload the rack from
the pallet. An empty 42U rack can weigh as much as 115 kg
(253 lb), can stand more than 2.1 m (7 ft) tall, and may become
unstable when being moved on its casters.
•
Never stand in front of the rack when it is rolling down the ramp
from the pallet. Always handle the rack from both sides.
WARNING: When installing a server in a telco rack, be sure
that the rack frame is adequately secured to the top and bottom of
the building structure.
WARNING: This server is very heavy. To reduce the risk of
personal injury or damage to the equipment:
•
Observe local occupational health and safety requirements and
guidelines for manual material handling.
•
Get help to lift and stabilize the product during installation or
removal, especially when the product is not fastened to the
rails. When the server weighs more than 22.5 kg (50 lb), at least
two people must lift the server into the rack together. A third
person may be required to help align the server if the server is
installed higher than chest level.
•
Use caution when installing the server in or removing the
server from the rack; it is unstable when not fastened to the
rails.
WARNING: To reduce the risk of personal injury from hot
surfaces, allow the drives and the internal system components to
cool before touching them.
WARNING: To reduce the risk of personal injury, electric
shock, or damage to the equipment, remove the power cord to
remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the
power supply and some internal circuitry remain active until AC
power is removed.
CAUTION: Protect the server from power fluctuations and
temporary interruptions with a regulating uninterruptible power supply
(UPS). This device protects the hardware from damage caused by
power surges and voltage spikes and keeps the system in operation
during a power failure.
Server setup
31
CAUTION: Do not operate the server for long periods with the
access panel open or removed. Operating the server in this manner
results in improper airflow and improper cooling that can lead to thermal
damage.
Identifying server shipping carton contents
Unpack the server shipping carton and locate the materials and documentation
necessary for installing the server.
The contents of the server shipping carton include:
•
Server
•
Power cord
•
Keyboard and mouse (not included in all configurations)
•
Hardware documentation, Documentation CD, and software media
In addition to the supplied items, you may need:
•
Optional hard drives, array controllers, and tape drives
•
Operating system or application software
•
UPS or PDU
Installing hardware options
Install any hardware options before initializing the server. For options installation
information, refer to the option documentation. For server-specific information,
refer to "Hardware options installation (on page 35)."
Setting up a server
1. Connect peripheral devices to the server.
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HP ProLiant ML310 Generation 3 Server User Guide
WARNING: To reduce the risk of electric shock, fire, or
damage to the equipment, do not plug telephone or
telecommunications connectors into RJ-45 connectors.
Item
Description
1
Power cord connector
2
Mouse connector
3
Keyboard connector
4
Serial connector
5
Video connector
6
USB connectors (2)
7
RJ-45 Ethernet connector
8
RJ-45 connector (iLO)
9
Parallel connector
2. Connect the power cord to the back of the server.
3. Connect the power cord to the AC power source.
WARNING: To reduce the risk of electric shock or damage to
the equipment:
Server setup
•
Do not disable the power cord grounding plug. The grounding
plug is an important safety feature.
•
Plug the power cord into a grounded (earthed) electrical outlet
that is easily accessible at all times.
•
Unplug the power cord from the power supply to disconnect
power to the equipment.
•
Do not route the power cord where it can be walked on or
pinched by items placed against it. Pay particular attention to
the plug, electrical outlet, and the point where the cord extends
from the server.
33
Powering up and configuring the server
To power up the server, press the Power On/Standby button.
Press the F9 key, when prompted during the boot process, to access RBSU ("HP
ROM-Based Setup Utility" on page 61) and change the server settings, such as
language and operating system. The system is set up by default for the English
language.
For more information on the automatic configuration, refer to the ROM-Based
Setup Utility User Guide located on the Documentation CD.
Installing the operating system
To operate properly, the server must have a supported operating system. For the
latest information on supported operating systems, refer to the HP website
(http://www.hp.com/go/supportos).
Two methods are available to install an operating system on the server:
•
SmartStart assisted installation—Insert the SmartStart CD into the CD-ROM
drive and reboot the server.
•
Manual installation—Insert the operating system CD into the CD-ROM drive
and reboot the server. This process may require you to obtain additional
drivers from the HP website (http://www.hp.com/support).
Follow the on-screen instructions to begin the installation process.
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HP ProLiant ML310 Generation 3 Server User Guide
For information on using these installation paths, refer to the SmartStart
installation poster in the HP ProLiant Essentials Foundation Pack, included with
the server.
Registering the server
To register a server, refer to the registration card in the HP ProLiant Essentials
Foundation Pack or the HP Registration website (http://register.hp.com).
35
Hardware options installation
In this section
Introduction ..................................................................................................................................35
Processor and heatsink..................................................................................................................35
Memory ........................................................................................................................................37
Hard drives ...................................................................................................................................39
SAS controller ..............................................................................................................................45
DVD-ROM drive..........................................................................................................................46
USB tape drive .............................................................................................................................48
Full-height tape drive....................................................................................................................48
Diskette drives ..............................................................................................................................50
Expansion boards..........................................................................................................................52
Introduction
If more than one option is being installed, read the installation instructions for all
the hardware options and identify similar steps to streamline the installation
process.
WARNING: To reduce the risk of personal injury from hot
surfaces, allow the drives and the internal system components to
cool before touching them.
CAUTION: To prevent damage to electrical components, properly
ground the server before beginning any installation procedure. Improper
grounding can cause electrostatic discharge.
Processor and heatsink
CAUTION: Be sure that you have the current version of the
system ROM. Failure to flash the ROM with the correct version before
installing or replacing the processor may cause system failure. For the
most current version of the ROM, go to the HP website
(http://www.hp.com/support).
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HP ProLiant ML310 Generation 3 Server User Guide
To install the component:
1. Power down the server ("Powering down the server" on page 21).
2. Remove the bezel ("Unlocking the bezel" on page 22).
3. Remove the access panel ("Removing the access panel" on page 22).
4. Disconnect the fan cable from the system board ("System board components"
on page 11).
5. Open the processor retaining bracket.
6. Place the processor into the processor socket.
7. Close the processor locking lever.
CAUTION: To prevent possible server malfunction or damage to
the equipment, be sure to completely close the processor locking lever.
8. Prepare the heatsink for installation:
– If reusing the heatsink, clean the bottom of the heatsink with the provided
alcohol pad, then apply a thin layer of thermal grease to the top of the
processor.
– If installing a new heatsink, remove the protective covering.
9. Install the heatsink fan assembly.
10. Tighten the four heatsink retaining screws.
Hardware options installation
37
CAUTION: Heatsink retaining screws should be tightened in
diagonally opposite pairs (in an "X" pattern).
11. Connect the fan cable to the system board ("System board components" on
page 11).
12. Install the access panel ("Installing the access panel" on page 23).
13. Install the bezel ("Unlocking the bezel" on page 22).
14. Power up the server ("Powering up the server" on page 21).
Memory
You can expand server memory by installing PC2-4200 DDR2 SDRAM DIMMs.
The system supports up to four DIMMs for a maximum of 8 GB.
Refer to "System board components (on page 11)" for DIMM slot locations and
bank assignments.
DIMM installation guidelines
Observe the following guidelines when installing additional memory:
•
DIMMs installed in the server must be Unbuffered DDR2 DRAM with ECC.
•
If only a single DIMM is installed, it must be installed in slot 1A.
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HP ProLiant ML310 Generation 3 Server User Guide
•
All DIMMs installed must be the same speed.
BIOS detects the DIMM population and sets the system as follows:
•
Single-channel mode: DIMMs installed in one channel only.
•
Dual-channel asymmetric mode: DIMMs installed in both channels, but of
unequal capacities per channel.
•
Dual-channel interleaved mode: DIMMs installed in both channels with
equal channel capacities.
The following table lists some, but not all, possible configurations. For best
performance, HP recommends dual-channel interleaved mode configurations.
Slot 1A
Slot 2A
Slot 3B
Slot 4B
Total memory
Mode
512 MB
—
—
—
512 MB
Single-channel
512 MB
—
512 MB
—
1 GB
Dual-channel interleaved
1 GB
—
—
—
1 GB
Single-channel
1 GB
—
1 GB
—
2 GB
Dual-channel interleaved
2 GB
—
—
—
2 GB
Single-channel
2 GB
—
2 GB
—
4 GB
Dual-channel interleaved
2 GB
2 GB
2 GB
—
6 GB
Dual-channel
asymmetric
2 GB
2 GB
2 GB
2 GB
8 GB
Dual-channel interleaved
Installing DIMMs
1. Power down the server ("Powering down the server" on page 21).
2. Remove the bezel ("Unlocking the bezel" on page 22).
3. Remove the access panel ("Removing the access panel" on page 22).
4. Open the DIMM slot latches.
Hardware options installation
5. Install the DIMM.
6. Install the access panel ("Installing the access panel" on page 23).
7. Install the bezel ("Unlocking the bezel" on page 22).
8. Power up the server ("Powering up the server" on page 21).
Hard drives
The server supports the following hard drives:
•
Non-hot-plug SCSI
•
Non-hot-plug SATA
•
Hot-plug SCSI
•
Hot-plug SAS
•
Hot-plug SATA
Hot-plug SATA hard drives are interchangeable with hot-plug SAS hard drives
when the optional SAS controller ("SAS controller" on page 45) is installed.
Server model
Drives supported
Additional required
components
Non-hot-plug SATA
SATA
N/A
39
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HP ProLiant ML310 Generation 3 Server User Guide
Server model
Drives supported
Additional required
components
Non-hot-plug SCSI
SCSI
N/A
Hot-plug SCSI
SCSI
N/A
Hot-plug SATA/SAS
SATA, SAS
SAS controller required
for hot-plug SAS hard
drive
Non-hot-plug SCSI and SATA hard drives
1. Power down the server ("Powering down the server" on page 21).
2. Remove the bezel ("Unlocking the bezel" on page 22).
3. Remove the access panel ("Removing the access panel" on page 22).
4. Remove the drive cage from the front of the chassis.
Hardware options installation
5. Install a non-hot-plug hard drive into the drive cage.
6. Install the drive cage into the front of the chassis.
7. Connect the data and power cables:
– Non-hot-plug SCSI ("Non-hot-plug SCSI cabling" on page 55)
– Non-hot-plug SATA ("Non-hot-plug SATA cabling" on page 57)
8. Replace the access panel ("Removing the access panel" on page 22).
9. Install the bezel ("Unlocking the bezel" on page 22).
10. Power up the server ("Powering up the server" on page 21).
41
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HP ProLiant ML310 Generation 3 Server User Guide
Installing hot-plug SCSI hard drives
When adding SCSI hard drives to the server, observe the following general
guidelines:
•
Hot-plug hard drives must be Ultra320 SCSI drives for optimum
performance. Mixing these types with other drive standards degrades the
overall performance of the drive subsystem.
•
Drives must be the same capacity to provide the greatest storage space
efficiency when drives are grouped together into the same drive array.
CAUTION: To prevent improper cooling and thermal damage, do
not operate the server unless all bays are populated with either a
component or a blank.
1. Remove the bezel ("Unlocking the bezel" on page 22).
2. Remove the hard drive blank.
Hardware options installation
43
3. Install the hard drive.
4. Determine the status of the hard drive from the hot-plug hard drive LEDs
("Hot-plug SCSI hard drive LEDs" on page 16).
5. Install the bezel ("Unlocking the bezel" on page 22).
6. Resume normal server operations.
Installing hot-plug SATA or SAS hard drives
Hot-plug SATA and hot-plug SAS hard drives can be used interchangeably when
a SAS controller is installed. Before installing a SAS hard drive, you must install
a SAS controller ("SAS controller" on page 45). A SATA controller is embedded
for use with SATA drives only.
CAUTION: To prevent improper cooling and thermal damage, do
not operate the server unless all bays are populated with either a
component or a blank.
1. Remove the bezel ("Unlocking the bezel" on page 22).
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HP ProLiant ML310 Generation 3 Server User Guide
2. Remove the hard drive blank.
3. Open the release latch to prepare the drive for installation.
Hardware options installation
45
4. Install the hard drive.
5. Determine the status of the hard drive from the hot-plug SAS hard drive LED
combinations ("Hot-plug SATA or SAS hard drive LEDs" on page 19).
6. Install the bezel ("Unlocking the bezel" on page 22).
7. Resume normal server operations.
SAS controller
1. Power down the server ("Powering down the server" on page 21).
2. Remove the bezel ("Unlocking the bezel" on page 22).
3. Remove the access panel ("Removing the access panel" on page 22).
4. Remove the expansion slot cover.
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HP ProLiant ML310 Generation 3 Server User Guide
5. Install the SAS controller, and press it down to seat.
6. Disconnect the SAS cable from the system board and connect it to the SAS
controller ("SAS cabling" on page 58).
DVD-ROM drive
CAUTION: To prevent improper cooling and thermal damage, do
not operate the server unless all bays are populated with either a
component or a blank.
1. Power down the server ("Powering down the server" on page 21).
2. Remove the bezel ("Unlocking the bezel" on page 22).
3. Remove the access panel ("Removing the access panel" on page 22).
4. Disconnect the cables from the rear of the CD-ROM drive.
Hardware options installation
47
5. Remove the CD-ROM drive.
6. Slide the DVD-ROM drive into the media drive bay.
7. Secure the DVD-ROM drive cable to the DVD-ROM drive cable connector
on the system board ("System board components" on page 11).
8. Knock out the applicable bezel blanks.
9. Replace the access panel ("Removing the access panel" on page 22).
10. Install the bezel ("Unlocking the bezel" on page 22).
11. Power up the server ("Powering up the server" on page 21).
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HP ProLiant ML310 Generation 3 Server User Guide
USB tape drive
CAUTION: To prevent improper cooling and thermal damage, do
not operate the server unless all bays are populated with either a
component or a blank.
1. Power down the server ("Powering down the server" on page 21).
2. Remove the bezel ("Unlocking the bezel" on page 22).
3. Remove the access panel ("Removing the access panel" on page 22).
4. Remove the applicable media bay blank.
5. Install the tape drive.
6. Secure the USB tape drive cable to the USB tape drive cable connector on
the system board ("System board components" on page 11).
7. Knock out the applicable bezel blanks.
8. Replace the access panel ("Removing the access panel" on page 22).
9. Install the bezel ("Unlocking the bezel" on page 22).
10. Power up the server ("Powering up the server" on page 21).
Full-height tape drive
1. Power down the server ("Powering down the server" on page 21).
Hardware options installation
2. Remove the bezel ("Unlocking the bezel" on page 22).
3. Remove the access panel ("Removing the access panel" on page 22).
4. Remove the media bay blanks ("Front panel components" on page 7).
5. Use a screwdriver to disengage the two wire supports inside the full-height
drive bays.
6. Install the tape drive.
49
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HP ProLiant ML310 Generation 3 Server User Guide
7. Install the retaining screw.
IMPORTANT: HP recommends installing the tape drive on a
separate SCSI cable to avoid a decrease in performance on other SCSI
devices.
8. Connect the data and power cables to the back of the tape drive.
9. Connect the data cable into a SCSI controller channel ("System board
components" on page 11).
10. Remove the applicable bezel blanks from the bezel ("Front panel
components" on page 7).
11. Install the bezel ("Unlocking the bezel" on page 22).
12. Replace the access panel ("Removing the access panel" on page 22).
Diskette drives
A diskette drive can be installed in the server in the following ways:
•
Install a diskette drive in the chassis ("Installing a legacy diskette drive" on
page 51)
•
Install a diskette drive using a USB cable (when using operating systems that
support USB) ("Installing a USB diskette drive" on page 52)
Hardware options installation
When using operating systems that support USB, the server supports USB
devices, including, but not limited to:
•
CD-ROM drives
•
Diskette drives
•
Keyboard
•
Mouse
For other operating systems, the ROM provides USB support for a keyboard,
mouse, and diskette drives, which do not support USB, but not for CD-ROM
drives.
ROM legacy USB support is available during POST and while the operating
system is running. The maximum device support is two USB keyboards, two
USB mouse devices, and one layer of hubs.
Installing a legacy diskette drive
1. Power down the server ("Powering down the server" on page 21).
2. Remove the bezel ("Unlocking the bezel" on page 22).
3. Remove the access panel ("Removing the access panel" on page 22).
4. Slide the diskette drive into the media drive bay.
51
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HP ProLiant ML310 Generation 3 Server User Guide
5. Secure the diskette drive cable to the diskette drive cable connector on the
system board ("System board components" on page 11).
6. Knock out the applicable bezel blanks.
7. Install the bezel ("Unlocking the bezel" on page 22).
8. Power up the server ("Powering up the server" on page 21).
Installing a USB diskette drive
1. Plug in a USB diskette drive to the USB port on the front of the server.
Expansion boards
The server supports PCI, PCI-X, and PCI Express expansion boards.
Slot
Expansion
card type
Connector
Max capable speed
1
PCI Express
x1
x1
2
PCI-X
64 bit, 3.3 V
100 MHz
3
PCI-X
64 bit, 3.3 V
100 MHz
4
PCI Express
x8
x4
Hardware options installation
Expansion slot cover
1. Power down the server ("Powering down the server" on page 21).
2. Remove the bezel ("Unlocking the bezel" on page 22).
3. Remove the access panel ("Removing the access panel" on page 22).
4. Remove the expansion slot cover.
CAUTION: To prevent improper cooling and thermal damage, do
not operate the server unless all PCI slots have either an expansion slot
cover or an expansion board installed.
To replace the component, reverse the removal procedure.
Installing expansion boards
CAUTION: To prevent damage to the server or expansion boards,
power down the server and remove all AC power cords before removing
or installing the expansion boards.
1. Power down the server ("Powering down the server" on page 21).
2. Remove the bezel ("Unlocking the bezel" on page 22).
3. Remove the access panel ("Removing the access panel" on page 22).
4. Remove the expansion slot cover.
53
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HP ProLiant ML310 Generation 3 Server User Guide
5. Install the expansion board, and press it down to seat.
6. Connect any required internal or external cables to the expansion board.
Refer to the documentation that ships with the expansion board.
55
Server cabling
In this section
Server cabling ...............................................................................................................................55
Non-hot-plug SCSI cabling ..........................................................................................................55
Hot-plug SCSI cabling..................................................................................................................56
Non-hot-plug SATA cabling ........................................................................................................57
Hot-plug SATA cabling................................................................................................................57
SAS cabling ..................................................................................................................................58
Server cabling
This section provides guidelines that help you make informed decisions about
cabling the server and hardware options to optimize performance.
Non-hot-plug SCSI cabling
56
HP ProLiant ML310 Generation 3 Server User Guide
Item
Cable description
1
SCSI cable
2
Power cable
Hot-plug SCSI cabling
Item
Cable description
1
Power cable
2
SCSI cable
Server cabling
Non-hot-plug SATA cabling
Item
Cable description
1
SATA cable
2
Power cable
Hot-plug SATA cabling
57
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HP ProLiant ML310 Generation 3 Server User Guide
Item
Cable description
1
Power cable
2
SATA cable
SAS cabling
Item
Cable description
1
Power cable
2
SAS cable
59
Server software and configuration utilities
In this section
Configuration tools .......................................................................................................................59
Management tools ........................................................................................................................68
Diagnostic tools ............................................................................................................................71
Keeping the system current ..........................................................................................................73
Configuration tools
List of tools:
SmartStart software ......................................................................................................................59
HP ROM-Based Setup Utility ......................................................................................................61
Array Configuration Utility ..........................................................................................................62
HP ProLiant Essentials Rapid Deployment Pack .........................................................................63
Re-entering the server serial number and product ID...................................................................63
SATA software RAID ..................................................................................................................64
SmartStart software
SmartStart is a collection of software that optimizes single-server setup,
providing a simple and consistent way to deploy server configuration. SmartStart
has been tested on many ProLiant server products, resulting in proven, reliable
configurations.
SmartStart assists the deployment process by performing a wide range of
configuration activities, including:
•
Configuring hardware using embedded configuration utilities, such as RBSU
and ORCA
•
Preparing the system for installing "off-the-shelf" versions of leading
operating system software
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HP ProLiant ML310 Generation 3 Server User Guide
•
Installing optimized server drivers, management agents, and utilities
automatically with every assisted installation
•
Testing server hardware using the Insight Diagnostics Utility ("Array
Diagnostic Utility" on page 72, "HP Insight Diagnostics" on page 72)
•
Installing software drivers directly from the CD. With systems that have
internet connection, the SmartStart Autorun Menu provides access to a
complete list of ProLiant system software.
•
Enabling access to the Array Configuration Utility (on page 62), Array
Diagnostic Utility (on page 72), and Erase Utility
SmartStart is included in the HP ProLiant Essentials Foundation Pack. For more
information about SmartStart software, refer to the HP ProLiant Essentials
Foundation Pack or the HP website (http://www.hp.com/servers/smartstart).
SmartStart Scripting Toolkit
The SmartStart Scripting Toolkit is a server deployment product that delivers an
unattended automated installation for high-volume server deployments. The
SmartStart Scripting Toolkit is designed to support ProLiant BL, ML, and DL
servers. The toolkit includes a modular set of utilities and important
documentation that describes how to apply these new tools to build an automated
server deployment process.
Using SmartStart technology, the Scripting Toolkit provides a flexible way to
create standard server configuration scripts. These scripts are used to automate
many of the manual steps in the server configuration process. This automated
server configuration process cuts time from each server deployed, making it
possible to scale server deployments to high volumes in a rapid manner.
For more information, and to download the SmartStart Scripting Toolkit, refer to
the HP website (http://www.hp.com/servers/sstoolkit).
Server software and configuration utilities
61
Configuration Replication Utility
ConRep is shipped in the SmartStart Scripting Toolkit and is a program that
works with RBSU to replicate hardware configuration on ProLiant servers. This
utility is run during State 0, Run Hardware Configuration Utility, when doing a
scripted server deployment. ConRep reads the state of the system environment
variables to determine the configuration and then writes the results to an editable
script file. This file can then be deployed across multiple servers with similar
hardware and software components. For more information, refer to the
SmartStart Scripting Toolkit User Guide on the HP website
(http://h18004.www1.hp.com/products/servers/management/toolkit/documentatio
n.html).
HP ROM-Based Setup Utility
RBSU, an embedded configuration utility, performs a wide range of
configuration activities that may include:
•
Configuring system devices and installed options
•
Displaying system information
•
Selecting the primary boot controller
•
Configuring memory options
•
Language selection
For more information on RBSU, refer to the HP ROM-Based Setup Utility User
Guide on the Documentation CD or the HP website
(http://www.hp.com/servers/smartstart).
Using RBSU
The first time you power up the server, the system prompts you to enter RBSU
and select a language. Default configuration settings are made at this time and
can be changed later. Most of the features in RBSU are not required to set up the
server.
To navigate RBSU, use the following keys:
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HP ProLiant ML310 Generation 3 Server User Guide
•
To access RBSU, press the F9 key during power up when prompted in the
upper right corner of the screen.
•
To navigate the menu system, use the arrow keys.
•
To make selections, press the Enter key.
IMPORTANT: RBSU automatically saves settings when you press
the Enter key. The utility does not prompt you for confirmation of
settings before you exit the utility. To change a selected setting, you
must select a different setting and press the Enter key.
Boot options
After the auto-configuration process completes, or after the server reboots upon
exit from RBSU, the POST sequence runs, and then the boot option screen is
displayed. This screen is visible for several seconds before the system attempts to
boot from either a diskette, CD, or hard drive. During this time, the menu on the
screen allows you to install an operating system or make changes to the server
configuration in RBSU.
BIOS Serial Console
BIOS Serial Console allows you to configure the serial port to view POST error
messages and run RBSU remotely through a serial connection to the server COM
port. The server that you are remotely configuring does not require a keyboard
and mouse.
For more information about BIOS Serial Console, refer to the BIOS Serial
Console User Guide on the Documentation CD or the HP website
(http://www.hp.com/servers/smartstart).
Array Configuration Utility
ACU is a browser-based utility with the following features:
•
Runs as a local application or remote service
•
Supports online array capacity expansion, logical drive extension,
assignment of online spares, and RAID or stripe size migration
•
Suggests the optimum configuration for an unconfigured system
Server software and configuration utilities
63
•
Provides different operating modes, enabling faster configuration or greater
control over the configuration options
•
Remains available any time that the server is on
•
Displays on-screen tips for individual steps of a configuration procedure
For optimum performance, the minimum display settings are 800 × 600
resolution and 256 colors. Servers running Microsoft® operating systems require
Internet Explorer 5.5 (with Service Pack 1) or later. For Linux servers, refer to
the README.TXT file for additional browser and support information.
For more information, refer to the HP Array Configuration Utility User Guide on
the Documentation CD or the HP website (http://www.hp.com).
HP ProLiant Essentials Rapid Deployment Pack
The RDP software is the preferred method for rapid, high-volume server
deployments. The RDP software integrates two powerful products: Altiris
Deployment Solution and the HP ProLiant Integration Module.
The intuitive graphical user interface of the Altiris Deployment Solution console
provides simplified point-and-click and drag-and-drop operations that enable you
to deploy target servers, including server blades, remotely. It enables you to
perform imaging or scripting functions and maintain software images.
For more information about the RDP, refer to the HP ProLiant Essentials Rapid
Deployment Pack CD or refer to the HP website
(http://www.hp.com/servers/rdp).
Re-entering the server serial number and product ID
After you replace the system board, you must re-enter the server serial number
and the product ID.
1. During the server startup sequence, press the F9 key to access RBSU.
2. Select the System Options menu.
3. Select Serial Number. The following warning is displayed:
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HP ProLiant ML310 Generation 3 Server User Guide
WARNING! WARNING! WARNING! The serial number is loaded
into the system during the manufacturing process and
should NOT be modified. This option should only be used
by qualified service personnel. This value should always
match the serial number sticker located on the chassis.
4. Press the Enter key to clear the warning.
5. Enter the serial number and press the Enter key.
6. Select Product ID.
7. Enter the product ID and press the Enter key.
8. Press the Esc key to close the menu.
9. Press the Esc key to exit RBSU.
10. Press the F10 key to confirm exiting RBSU. The server will automatically
reboot.
SATA software RAID
HP provides the SATA RAID feature through use of the Adaptec Storage
Manager. This feature enables RAID functionality (RAID 0 or RAID 1) for the
embedded SATA controller in the system.
Required hardware
Installing the SATA RAID driver requires a diskette drive and CD-ROM drive.
Some servers do not ship with these drives as standard hardware.
NOTE: Systems with Microsoft® Windows® Server 2003 and HP
embedded drivers do not require additional hardware.
Diskette and CD-ROM drive options
To acquire a diskette drive option or CD-ROM drive option for a server, contact
an HP authorized reseller.
For the name of the nearest HP authorized reseller:
•
In the United States, call 1-800-345-1518.
•
In Canada, call 1-800-263-5868.
Server software and configuration utilities
•
65
In other locations, refer to the HP website (http://www.hp.com).
USB diskette and CD-ROM drives
For driver installation purposes, a USB diskette drive and USB CD-ROM drive
are sufficient.
NOTE: Do not use a USB drive key in place of the diskette drive.
The OS does not support driver installation from a USB drive key.
HP provides both standard USB support and legacy USB support. Standard
support is provided by the OS through the appropriate USB device drivers.
Before the OS loads, HP provides support for USB devices through legacy USB
support, which is enabled by default in the system ROM. HP hardware supports
USB version 1.1 or 2.0, depending on the version of the hardware.
Legacy USB support provides USB functionality in environments where USB
support is normally not available. Specifically, HP provides legacy USB
functionality for:
•
POST
•
RBSU
•
Diagnostics
•
DOS
•
Operating environments which do not provide native USB support
For more information on ProLiant USB support, refer to the HP website
(http://h18004.www1.hp.com/products/servers/platforms/usb-support.html).
HP Integrated Lights-Out Virtual Floppy and CD-ROM drives
iLO 2 Advanced provides diskette drive and CD-ROM drive functionality
through the iLO 2 Virtual Floppy and CD-ROM features.
For detailed information about iLO 2 Advanced, refer to the HP Integrated
Lights-Out User Guide on the HP website (http://www.hp.com/servers/lightsout).
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HP ProLiant ML310 Generation 3 Server User Guide
Configuring the SATA RAID feature
CAUTION: Back up any data stored on the hard drives before
proceeding. The configuration process erases all data on the hard
drives.
1. Power up the server. Press the F9 key to launch RBSU.
NOTE: Enabling the RAID option in RBSU is only necessary for
installation of the RAID driver. If this option is not enabled, the OS loads
the standard ATA driver from the OS media.
2. Select Advanced Options>SATA Software RAID>Enable RAID.
3. Press the F10 key twice to exit RBSU. The system automatically reboots.
4. After the system reboots, press the F8 key to activate the embedded SATA
RAID controller.
5. Select Array Configuration Utility from the Option menu.
6. Select Configure Drives from the main menu.
7. Press the INS key twice to select the two SATA drives.
8. Press the Enter key to complete selection. The system prompts a selection of
RAID 0 or RAID 1.
9. Select a RAID level.
10. Enter an Array Label. If RAID 0 is selected, select a Stripe Size.
11. Select Create RAID:
RAID options
Description
RAID 0
No Init – Creates array without initialization
RAID 0
Migrate* – Creates RAID 0 from a single drive
RAID 1
Quick Init - Creates array without initialization
RAID 1
Clear* – Writes zeroes to all the array members
RAID 1
Build* – Copies data from source drive to target
drive.
*The process can take 30 minutes or more to complete depending on the drive capacity.
12. After the configuration is complete, select Done.
Server software and configuration utilities
67
13. Press the Esc key to exit the utility.
Installing an operating system (Software SATA RAID)
To install an OS, download the SATA RAID driver and create a driver diskette
with the software and instructions from the HP website
(http://www.hp.com/support).
SmartStart 7.4 does not support assisted installation of an OS on servers
configured with SATA RAID.
After inserting the SmartStart CD in the CD-ROM drive, a warning may indicate
that the primary controller is not supported by this version of the SmartStart
software. When this warning appears, use the following information to install the
OS.
Installing a Supported Microsoft Windows OS
NOTE: For systems with Microsoft® Windows® Server 2003 and
HP embedded drivers installed, install the OS by booting the server and
inserting the OS CD. The server locates and installs the driver.
1. Insert the OS CD and reboot the system.
2. When prompted, press the F6 key to install a third-party driver.
NOTE: Press F6 within 5 seconds to enable the system to
recognize the controller. If the system fails to recognize the controller,
restart this procedure.
3. Insert the SATA RAID driver diskette created earlier. The system prompts
the next action.
4. Press the S key to specify the driver from the diskette. Then, press the Enter
key. The OS searches the diskette for a suitable driver.
5. After locating the Adaptec Embedded Serial ATA HostRAID driver, press
Enter.
6. Follow the remaining on-screen instructions to complete the installation.
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HP ProLiant ML310 Generation 3 Server User Guide
Installing a Supported Linux or NetWare OS
Refer to the instructions for each OS in the Adaptec Embedded Serial ATA RAID
User's Guide, available from the HP website (http://www.hp.com/support).
Installing Adaptec Storage Manager
The Adaptec Storage Manager utility enables administrators to create and
manage arrays without rebooting the server to access the BIOS utility.
To install and run this utility, refer to the instructions for each OS in the Adaptec
Embedded Serial ATA RAID User's Guide, available from the HP website
(http://www.hp.com/support).
Management tools
List of tools:
Automatic Server Recovery..........................................................................................................68
ROMPaq utility ............................................................................................................................69
System Online ROM Flash Component Utility............................................................................69
Management Agents .....................................................................................................................70
HP Systems Insight Manager .......................................................................................................70
USB support .................................................................................................................................70
Automatic Server Recovery
ASR is a feature that causes the system to restart when a catastrophic operating
system error occurs, such as a blue screen, ABEND, or panic. A system fail-safe
timer, the ASR timer, starts when the System Management driver, also known as
the Health Driver, is loaded. When the operating system is functioning properly,
the system periodically resets the timer. However, when the operating system
fails, the timer expires and restarts the server.
ASR increases server availability by restarting the server within a specified time
after a system hang or shutdown. At the same time, the HP SIM console notifies
you by sending a message to a designated pager number that ASR has restarted
the system. You can disable ASR from the HP SIM console or through RBSU.
Server software and configuration utilities
69
ROMPaq utility
Flash ROM enables you to upgrade the firmware (BIOS) with system or option
ROMPaq utilities. To upgrade the BIOS, insert a ROMPaq diskette into the
diskette drive and boot the system.
The ROMPaq utility checks the system and provides a choice (if more than one
exists) of available ROM revisions. This procedure is the same for both system
and option ROMPaq utilities.
For more information about the ROMPaq utility, refer to the HP website
(http://www.hp.com/servers/manage).
System Online ROM Flash Component Utility
The Online ROM Flash Component Utility enables system administrators to
efficiently upgrade system or controller ROM images across a wide range of
servers and array controllers. This tool has the following features:
•
Works offline and online
•
Supports Microsoft® Windows® 2000, Windows® Server 2003, and Linux
operating systems
IMPORTANT: This utility supports operating systems that may not
be supported by the server. For operating systems supported by the
server, refer to the HP website (http://www.hp.com/go/supportos).
•
Integrates with other software maintenance, deployment, and operating
system tools
•
Automatically checks for hardware, firmware, and operating system
dependencies, and installs only the correct ROM upgrades required by each
target server
To download the tool and for more information, refer to the HP website
(http://h18000.www1.hp.com/support/files/index.html).
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HP ProLiant ML310 Generation 3 Server User Guide
Management Agents
Management Agents provide the information to enable fault, performance, and
configuration management. The agents allow easy manageability of the server
through HP SIM software, and third-party SNMP management platforms.
Management Agents are installed with every SmartStart assisted installation or
can be installed through the HP PSP. The Systems Management homepage
provides status and direct access to in-depth subsystem information by accessing
data reported through the Management Agents. For additional information, refer
to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP
website (http://www.hp.com/servers/manage).
HP Systems Insight Manager
HP SIM is a web-based application that allows system administrators to
accomplish normal administrative tasks from any remote location, using a web
browser. HP SIM provides device management capabilities that consolidate and
integrate management data from HP and third-party devices.
IMPORTANT: You must install and use HP SIM to benefit from the
Pre-Failure Warranty for processors, SCSI hard drives, and memory
modules.
For additional information, refer to the Management CD in the HP ProLiant
Essentials Foundation Pack or the HP SIM website
(http://www.hp.com/go/hpsim).
USB support
HP provides both standard USB support and legacy USB support. Standard
support is provided by the operating system through the appropriate USB device
drivers. HP provides support for USB devices before the operating system loads
through legacy USB support, which is enabled by default in the system ROM.
HP hardware supports USB version 1.1 or 2.0, depending on the version of the
hardware.
Legacy USB support provides USB functionality in environments where USB
support is normally not available. Specifically, HP provides legacy USB
functionality for:
Server software and configuration utilities
•
POST
•
RBSU
•
Diagnostics
•
DOS
•
Operating environments which do not provide native USB support
71
For more information on ProLiant USB support, refer to the HP website
(http://h18004.www1.hp.com/products/servers/platforms/usb-support.html).
Diagnostic tools
List of tools:
Survey Utility ...............................................................................................................................71
Array Diagnostic Utility ...............................................................................................................72
HP Insight Diagnostics .................................................................................................................72
Integrated Management Log.........................................................................................................72
Survey Utility
Survey Utility, a feature within HP Insight Diagnostics (on page 72), gathers
critical hardware and software information on ProLiant servers.
This utility supports operating systems that may not be supported by the server.
For operating systems supported by the server, refer to the HP website
(http://www.hp.com/go/supportos).
If a significant change occurs between data-gathering intervals, the Survey
Utility marks the previous information and overwrites the Survey text files to
reflect the latest changes in the configuration.
Survey Utility is installed with every SmartStart-assisted installation or can be
installed through the HP PSP ("ProLiant Support Packs" on page 74).
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HP ProLiant ML310 Generation 3 Server User Guide
Array Diagnostic Utility
ADU is tool that collects information about array controllers and generates a list
of detected problems. ADU can be accessed from the SmartStart CD
("SmartStart software" on page 59) or downloaded from the HP website
(http://www.hp.com).
HP Insight Diagnostics
HP Insight Diagnostics is a proactive server management tool, available in both
offline and online versions, that provides diagnostics and troubleshooting
capabilities to assist IT administrators who verify server installations,
troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and
component testing while the OS is not running. To run this utility, launch the
SmartStart CD.
HP Insight Diagnostics Online Edition is a web-based application that captures
system configuration and other related data needed for effective server
management. Available in Microsoft® Windows® and Linux versions, the utility
helps to ensure proper system operation.
For more information or to download the utility, refer to the HP website
(http://www.hp.com/servers/diags).
Integrated Management Log
The IML records hundreds of events and stores them in an easy-to-view form.
The IML timestamps each event with 1-minute granularity.
You can view recorded events in the IML in several ways, including the
following:
•
From within HP SIM ("HP Insight Diagnostics" on page 72)
•
From within Survey Utility (on page 71)
•
From within operating system-specific IML viewers
Server software and configuration utilities
73
– For NetWare: IML Viewer
– For Windows®: IML Viewer
– For Linux: IML Viewer Application
•
From within HP Insight Diagnostics (on page 72)
For more information, refer to the Management CD in the HP ProLiant Essentials
Foundation Pack.
Keeping the system current
List of tools:
Drivers ..........................................................................................................................................73
Resource Paqs...............................................................................................................................74
ProLiant Support Packs ................................................................................................................74
Operating system version support ................................................................................................74
Change control and proactive notification....................................................................................74
Care Pack......................................................................................................................................75
Drivers
The server includes new hardware that may not have driver support on all
operating system installation media.
If you are installing a SmartStart-supported operating system, use the SmartStart
software (on page 59) and its Assisted Path feature to install the operating system
and latest driver support.
NOTE: If you are installing drivers from the SmartStart CD, refer to
the SmartStart website (http://www.hp.com/servers/smartstart) to be
sure that you are using the latest version of SmartStart. For more
information, refer to the documentation provided with the
SmartStart CD.
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HP ProLiant ML310 Generation 3 Server User Guide
If you do not use the SmartStart CD to install an operating system, drivers for
some of the new hardware are required. These drivers, as well as other option
drivers, ROM images, and value-add software can be downloaded from the HP
website (http://www.hp.com/support).
IMPORTANT: Always perform a backup before installing or
updating device drivers.
Resource Paqs
Resource Paqs are operating system-specific packages of tools, utilities, and
information for HP servers running certain Microsoft® or Novell operating
systems. The Resource Paqs include utilities to monitor performance, software
drivers, customer support information, and white papers on the latest server
integration information. Refer to the Enterprise Partnerships website
(http://h18000.www1.hp.com/partners), select Microsoft or Novell, depending
on the operating system, and follow the link to the appropriate Resource Paq.
ProLiant Support Packs
PSPs represent operating system-specific bundles of ProLiant optimized drivers,
utilities, and management agents. Refer to the PSP website
(http://h18000.www1.hp.com/products/servers/management/psp.html).
Operating system version support
Refer to the operating system support matrix (http://www.hp.com/go/supportos).
Change control and proactive notification
HP offers Change Control and Proactive Notification to notify customers 30 to
60 days in advance of upcoming hardware and software changes on HP
commercial products.
For more information, refer to the HP website
(http://h18023.www1.hp.com/solutions/pcsolutions/pcn.html).
Battery
75
Care Pack
HP Care Pack Services offer upgraded service levels to extend and expand
standard product warranty with easy-to-buy, easy-to-use support packages that
help you make the most of your server investments. Refer to the Care Pack
website (http://www.hp.com/hps/carepack/servers/cp_proliant.html).
Battery
If the server no longer automatically displays the correct date and time, you may
need to replace the battery that provides power to the real-time clock. Under
normal use, battery life is 5 to 10 years.
WARNING: The computer contains an internal lithium
manganese dioxide, a vanadium pentoxide, or an alkaline battery
pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
•
Do not attempt to recharge the battery.
•
Do not expose the battery to temperatures higher than
60°C (140°F).
•
Do not disassemble, crush, puncture, short external contacts,
or dispose of in fire or water.
•
Replace only with the spare designated for this product.
To remove the component:
1. Power down the server ("Powering down the server" on page 21).
2. Unlock and open the front bezel ("Unlocking the bezel" on page 22) (tower
servers only).
3. Extend or remove the server from the rack.
4. Remove the access panel ("Removing the access panel" on page 22).
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HP ProLiant ML310 Generation 3 Server User Guide
5. Remove the battery.
To replace the component, reverse the removal procedure.
Run RBSU to configure the system after replacing the battery. Refer to the
HP ROM-Based Setup Utility User Guide for more detailed information.
77
Troubleshooting
In this section
Server diagnostic steps .................................................................................................................77
Important safety information ........................................................................................................78
Preparing the server for diagnosis ................................................................................................81
Symptom information...................................................................................................................82
Service notifications .....................................................................................................................82
Loose connections ........................................................................................................................83
Diagnostic steps............................................................................................................................83
POST error messages and beep codes ..........................................................................................99
ROMPaq disaster recovery...........................................................................................................99
Manual recovery .........................................................................................................................100
Other information resources .......................................................................................................100
Server diagnostic steps
This section covers the steps to take in order to diagnose a problem quickly.
To effectively troubleshoot a problem, HP recommends that you start with the
first flowchart in this section, "Start diagnosis flowchart (on page 84)," and
follow the appropriate diagnostic path. If the other flowcharts do not provide a
troubleshooting solution, follow the diagnostic steps in "General diagnosis
flowchart (on page 86)." The General diagnosis flowchart is a generic
troubleshooting process to be used when the problem is not server-specific or is
not easily categorized into the other flowcharts.
IMPORTANT: This guide provides information for multiple servers.
Some information may not apply to the server you are troubleshooting.
Refer to the server documentation for information on procedures,
hardware options, software tools, and operating systems supported by
the server.
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HP ProLiant ML310 Generation 3 Server User Guide
WARNING: To avoid potential problems, ALWAYS read the
warnings and cautionary information in the server documentation
before removing, replacing, reseating, or modifying system
components.
Important safety information
Familiarize yourself with the safety information in the following sections before
troubleshooting the server.
Important safety information
Before servicing this product, read the Important Safety Information document
provided with the server.
Symbols on equipment
The following symbols may be placed on equipment to indicate the presence of
potentially hazardous conditions.
This symbol indicates the presence of hazardous
energy circuits or electric shock hazards. Refer all servicing to
qualified personnel.
WARNING: To reduce the risk of injury from electric shock
hazards, do not open this enclosure. Refer all maintenance,
upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric
shock hazards. The area contains no user or field serviceable
parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock
hazards, do not open this enclosure.
This symbol on an RJ-45 receptacle indicates a
network interface connection.
Troubleshooting
WARNING: To reduce the risk of electric shock, fire, or damage to
the equipment, do not plug telephone or telecommunications
connectors into this receptacle.
This symbol indicates the presence of a hot surface
or hot component. If this surface is contacted, the potential for
injury exists.
WARNING: To reduce the risk of injury from a hot component,
allow the surface to cool before touching.
25-41 kg
55-90 lbs
This symbol indicates that the component exceeds the
recommended weight for one individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the
equipment, observe local occupational health and safety
requirements and guidelines for manual material handling.
These symbols, on power supplies or
systems, indicate that the equipment is supplied by multiple
sources of power.
WARNING: To reduce the risk of injury from electric shock,
remove all power cords to completely disconnect power from the
system.
Warnings and cautions
WARNING: Only authorized technicians trained by HP should
attempt to repair this equipment. All troubleshooting and repair
procedures are detailed to allow only subassembly/module-level
repair. Because of the complexity of the individual boards and
subassemblies, no one should attempt to make repairs at the
component level or to make modifications to any printed wiring
board. Improper repairs can create a safety hazard.
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HP ProLiant ML310 Generation 3 Server User Guide
WARNING: To reduce the risk of personal injury or damage to
the equipment, be sure that:
•
The leveling feet are extended to the floor.
•
The full weight of the rack rests on the leveling feet.
•
The stabilizing feet are attached to the rack if it is a single-rack
installation.
•
The racks are coupled together in multiple-rack installations.
•
Only one component is extended at a time. A rack may become
unstable if more than one component is extended for any
reason.
WARNING: To reduce the risk of electric shock or damage to
the equipment:
•
Do not disable the power cord grounding plug. The grounding
plug is an important safety feature.
•
Plug the power cord into a grounded (earthed) electrical outlet
that is easily accessible at all times.
•
Unplug the power cord from the power supply to disconnect
power to the equipment.
•
Do not route the power cord where it can be walked on or
pinched by items placed against it. Pay particular attention to
the plug, electrical outlet, and the point where the cord extends
from the server.
25-41 kg
55-90 lbs
WARNING: To reduce the risk of personal injury or damage to the
equipment:
Troubleshooting
•
Observe local occupation health and safety requirements and
guidelines for manual handling.
•
Obtain adequate assistance to lift and stabilize the chassis
during installation or removal.
•
The server is unstable when not fastened to the rails.
•
When mounting the server in a rack, remove the power
supplies and any other removable module to reduce the overall
weight of the product.
81
CAUTION: To properly ventilate the system, you must provide at
least 7.6 cm (3.0 in) of clearance at the front and back of the server.
CAUTION: The server is designed to be electrically grounded
(earthed). To ensure proper operation, plug the AC power cord into a
properly grounded AC outlet only.
Preparing the server for diagnosis
1. Be sure the server is in the proper operating environment with adequate
power, air conditioning, and humidity control. Refer to the server
documentation for required environmental conditions.
2. Record any error messages displayed by the system.
3. Remove all diskettes and CDs from the media drives.
4. Power down the server and peripheral devices if you will be diagnosing the
server offline. Always perform an orderly shutdown, if possible. This means
you must:
a. Exit any applications.
b. Exit the operating system.
c. Power down the server ("Powering down the server" on page 21).
5. Disconnect any peripheral devices not required for testing (any devices not
necessary to power up the server). Do not disconnect the printer if you want
to use it to print error messages.
6. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters,
ESD wrist strap, and software utilities, necessary to troubleshoot the
problem.
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HP ProLiant ML310 Generation 3 Server User Guide
– You must have the appropriate Health Drivers and Management Agents
installed on the server.
NOTE: To verify the server configuration, connect to the System
Management homepage and select Version Control Agent. The VCA
gives you a list of names and versions of all installed HP drivers,
Management Agents, and utilities, and whether they are up to date.
– HP recommends you have access to the SmartStart CD for value-added
software and drivers required during the troubleshooting process.
– HP recommends you have access to the server documentation for serverspecific information.
Symptom information
Before troubleshooting a server problem, collect the following information:
•
What events preceded the failure? After which steps does the problem occur?
•
What has been changed between the time the server was working and now?
•
Did you recently add or remove hardware or software? If so, did you
remember to change the appropriate settings in the server setup utility, if
necessary?
•
Has the server exhibited problem symptoms for a period of time?
•
If the problem occurs randomly, what is the duration or frequency?
To answer these questions, the following information may be useful:
•
Run HP Insight Diagnostics (on page 72) and use the survey page to view the
current configuration or to compare it to previous configurations.
•
Refer to your hardware and software records for information.
Service notifications
To find out the latest service notifications, refer to the HP website
(http://www.hp.com/products/servers/platforms). Select the appropriate server
model, and then click the Documentation link on the product page.
Troubleshooting
83
Loose connections
Action:
•
Be sure all power cords are securely connected.
•
Be sure all cables are properly aligned and securely connected for all external
and internal components.
•
Remove and check all data and power cables for damage. Be sure no cables
have bent pins or damaged connectors.
•
If a fixed cable tray is available for the server, be sure the cords and cables
connected to the server are correctly routed through the tray.
•
Be sure each device is properly seated.
•
If a device has latches, be sure they are completely closed and locked.
•
Check any interlock or interconnect LEDs that may indicate a component is
not connected properly.
•
If problems continue to occur, remove and reinstall each device, checking the
connectors and sockets for bent pins or other damage.
Diagnostic steps
To effectively troubleshoot a problem, HP recommends that you start with the
first flowchart in this section, "Start diagnosis flowchart (on page 84)," and
follow the appropriate diagnostic path. If the other flowcharts do not provide a
troubleshooting solution, follow the diagnostic steps in "General diagnosis
flowchart (on page 86)." The General diagnosis flowchart is a generic
troubleshooting process to be used when the problem is not server-specific or is
not easily categorized into the other flowcharts.
The available flowcharts include:
•
Start diagnosis flowchart (on page 84)
•
General diagnosis flowchart (on page 86)
•
Power-on problems flowchart (on page 88)
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HP ProLiant ML310 Generation 3 Server User Guide
•
POST problems flowchart
•
OS boot problems flowchart (on page 93)
•
Server fault indications flowchart (on page 96)
The number contained in parentheses in the flowchart boxes corresponds to a
table with references to other detailed documents or troubleshooting instructions.
Start diagnosis flowchart
Use the following flowchart to start the diagnostic process.
Item
Refer to
1
"General diagnosis flowchart (on page 86)"
2
"Power-on problems flowchart (on page 88)"
3
"POST problems flowchart"
4
"OS boot problems flowchart (on page 93)"
5
"Server fault indications flowchart (on page 96)"
Troubleshooting
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HP ProLiant ML310 Generation 3 Server User Guide
General diagnosis flowchart
The General diagnosis flowchart provides a generic approach to troubleshooting.
If you are unsure of the problem, or if the other flowcharts do not fix the
problem, use the following flowchart.
Item
Refer to
1
"Symptom information (on page 82)"
2
"Loose connections (on page 83)"
3
"Service notifications (on page 82)"
4
Server maintenance and service guide, located on the Documentation
CD or the HP website (http://www.hp.com/products/servers/platforms)
5
Server user guide or setup and installation guide, located on the
Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms)
6
•
Server maintenance and service guide, located on the
Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms)
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support).
•
"Server information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website (http://www.hp.com/support).
•
"Operating system information you need" in the HP ProLiant
Servers Troubleshooting Guide located on the Documentation CD
or on the HP website (http://www.hp.com/support).
7
8
"Contacting HP technical support or an authorized reseller" in the HP
ProLiant Servers Troubleshooting Guide located on the Documentation
CD or on the HP website (http://www.hp.com/support).
Troubleshooting
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HP ProLiant ML310 Generation 3 Server User Guide
Power-On Problems Flowchart
Symptoms:
•
The server does not power on.
•
The system power LED is off or amber.
•
The internal health LED is red or amber.
Possible causes:
•
Improperly seated or faulty power supply
•
Loose or faulty power cord
•
Power supply cord improperly seated to system board
•
Power source problem
•
Power on circuit problem
•
Improperly seated component or interlock problem
•
Faulty internal component
Item
Refer to
1
Server user guide or setup and installation guide, located on the
Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms).
2
"HP Insight Diagnostics (on page 72)"
3
"Loose Connections (on page 83)"
4
Server maintenance and service guide, located on the Documentation
CD or the HP website (http://www.hp.com/products/servers/platforms)
5
"Integrated Management Log (on page 72)" or in the HP ProLiant
Servers Troubleshooting Guide located on the Documentation CD or
on the HP website (http://www.hp.com/support).
6
"Power Source Problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support).
Troubleshooting
Item
Refer to
7
•
"Power Supply Problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on
the HP website (http://www.hp.com/support).
•
Server maintenance and service guide, located on the
Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms)
8
"System Open Circuits and Short Circuits" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
website (http://www.hp.com/support).
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HP ProLiant ML310 Generation 3 Server User Guide
Troubleshooting
POST problems flowchart
Symptoms:
•
Server does not complete POST
NOTE: The server has completed POST when the system
attempts to access the boot device.
•
Server completes POST with errors
Possible Problems:
•
Improperly seated or faulty internal component
•
Faulty KVM device
•
Faulty video device
Item
Refer to
1
"POST error messages" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support).
2
"Video problems" in the HP ProLiant Servers Troubleshooting Guide
located on the Documentation CD or on the HP website
(http://www.hp.com/support).
3
KVM or iLO 2 documentation
4
"Loose connections (on page 83)"
5
Server maintenance and service guide, located on the Documentation
CD or the HP website (http://www.hp.com/products/servers/platforms)
6
Server user guide or setup and installation guide, located on the
Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms)
7
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support).
•
Server maintenance and service guide, located on the
Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms)
91
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HP ProLiant ML310 Generation 3 Server User Guide
Troubleshooting
OS boot problems flowchart
Symptoms:
•
Server does not boot a previously installed operating system
•
Server does not boot SmartStart
Possible Causes:
•
Corrupted operating system
•
Hard drive subsystem problem
Item
Refer to
1
HP ROM-Based Setup Utility User Guide
(http://www.hp.com/servers/smartstart)
2
"POST problems"
3
•
"Hard drive problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support).
•
Controller documentation
4
"HP Insight Diagnostics (on page 72)"
5
•
"Loose connections (on page 83)"
•
"CD-ROM and DVD drive problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website (http://www.hp.com/support).
•
Controller documentation
6
Server user guide or setup and installation guide, located on the
Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms)
7
•
"Operating system problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website (http://www.hp.com/support).
•
"Contacting HP technical support or an authorized reseller" in the
HP ProLiant Servers Troubleshooting Guide located on the
Documentation CD or on the HP website
(http://www.hp.com/support).
93
94
HP ProLiant ML310 Generation 3 Server User Guide
Item
Refer to
8
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support).
•
Server maintenance and service guide, located on the
Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms)
9
"General diagnosis flowchart (on page 86)"
Troubleshooting
95
96
HP ProLiant ML310 Generation 3 Server User Guide
Server fault indications flowchart
Symptoms:
•
Server boots, but a fault event is reported by Insight Management Agents (on
page 70)
•
Server boots, but the internal health LED is red or amber
Possible causes:
•
Improperly seated or faulty internal or external component
•
Unsupported component installed
•
Redundancy failure
•
System overtemperature condition
Item
Refer to
1
"Management Agents (on page 70)"
2
•
"Integrated Management Log (on page 72)"
•
"Event List Error Messages" in the HP ProLiant
Servers Troubleshooting Guide located on the
Documentation CD or on the HP website
(http://www.hp.com/support).
3
Server user guide or setup and installation guide,
located on the Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms)
4
System Management Homepage
(http://h18013.www1.hp.com/products/servers/managem
ent/agents/index.html)
5
"Power-On Problems ("Power-On Problems Flowchart"
on page 88)"
Troubleshooting
Item
Refer to
6
•
"Hard Drive Problems" in the HP ProLiant Servers
Troubleshooting Guide located on the
Documentation CD or on the HP website
(http://www.hp.com/support).
•
Server maintenance and service guide, located on
the Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms)
7
"HP Insight Diagnostics (on page 72)"
8
•
"Hardware Problems" in the HP ProLiant Servers
Troubleshooting Guide located on the
Documentation CD or on the HP website
(http://www.hp.com/support).
•
Server maintenance and service guide, located on
the Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms)
97
98
HP ProLiant ML310 Generation 3 Server User Guide
Troubleshooting
99
POST error messages and beep codes
List of messages:
Introduction ..................................................................................................................................99
Introduction
For a complete listing of error messages, refer to the POST error messages in the
HP ProLiant Servers Troubleshooting Guide located on the Documentation CD
or on the HP website (http://www.hp.com/support).
WARNING: To avoid potential problems, ALWAYS read the
warnings and cautionary information in the server documentation
before removing, replacing, reseating, or modifying system
components.
ROMPaq disaster recovery
If the current version of the ROM is corrupt, perform ROMPaq disaster recovery
procedures:
1. Create a ROMPaq diskette using the Autorun Menu on the SmartStart CD.
2. Power down the server ("Powering down the server" on page 21).
3. Insert the ROMPaq diskette.
4. Power up the server ("Powering up the server" on page 21).
a. The server generates one long beep and two short beeps to indicate that
you are in disaster recovery mode. If the diskette is not in place, the
system continues to beep until a valid ROMPaq diskette is inserted.
b. The ROMPaq diskette flashes the system ROM image. If successful, a
sequence of ascending audible beeps is generated. If unsuccessful, a
sequence of descending audible beeps is generated and you need to
repeat the disaster recovery process.
5. Power down the server ("Powering down the server" on page 21).
6. Remove the ROMPaq diskette.
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HP ProLiant ML310 Generation 3 Server User Guide
7. Power up the server ("Powering up the server" on page 21).
Manual recovery
To manually set the server for ROMPaq disaster recovery:
1. Power down the server ("Powering down the server" on page 21).
2. Remove the access panel ("Removing the access panel" on page 22).
3. Set positions 1, 4, 5, and 6 of the system maintenance switch to On.
4. Insert a ROMPaq diskette with the latest system ROM from the SmartStart
CD or the HP website (http://www.hp.com/support).
5. Install the access panel ("Installing the access panel" on page 23).
6. Power up the server ("Powering up the server" on page 21).
7. Allow the system to boot completely.
8. Repeat steps 1 and 2.
9. Set positions 1, 4, 5, and 6 of the system maintenance switch to Off.
10. Repeat steps 5 and 6.
Other information resources
For additional troubleshooting information, refer to the HP ProLiant Servers
Troubleshooting Guide on the Documentation CD.
For information on warranties and service and support upgrades (Care Pack
services), refer to the HP website (http://www.hp.com/support).
101
Regulatory compliance notices
In this section
Regulatory compliance identification numbers ..........................................................................101
Federal Communications Commission notice ............................................................................102
Declaration of conformity for products marked with the FCC logo, United States only ...........103
Modifications..............................................................................................................................104
Cables .........................................................................................................................................104
Mouse compliance statement......................................................................................................104
Canadian notice (Avis Canadien) ...............................................................................................104
European Union regulatory notice..............................................................................................105
Disposal of waste equipment by users in private households in the European Union ...............106
Japanese notice ...........................................................................................................................106
BSMI notice................................................................................................................................107
Korean notice A&B ....................................................................................................................107
Laser compliance........................................................................................................................108
Battery replacement notice .........................................................................................................108
Taiwan battery recycling notice .................................................................................................109
Power cord statement for Japan..................................................................................................109
Regulatory compliance identification numbers
For the purpose of regulatory compliance certifications and identification, this
product has been assigned a unique regulatory model number. The regulatory
model number can be found on the product nameplate label, along with all
required approval markings and information. When requesting compliance
information for this product, always refer to this regulatory model number. The
regulatory model number is not the marketing name or model number of the
product.
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HP ProLiant ML310 Generation 3 Server User Guide
Federal Communications Commission notice
Part 15 of the Federal Communications Commission (FCC) Rules and
Regulations has established Radio Frequency (RF) emission limits to provide an
interference-free radio frequency spectrum. Many electronic devices, including
computers, generate RF energy incidental to their intended function and are,
therefore, covered by these rules. These rules place computers and related
peripheral devices into two classes, A and B, depending upon their intended
installation. Class A devices are those that may reasonably be expected to be
installed in a business or commercial environment. Class B devices are those that
may reasonably be expected to be installed in a residential environment (for
example, personal computers). The FCC requires devices in both classes to bear
a label indicating the interference potential of the device as well as additional
operating instructions for the user.
FCC rating label
The FCC rating label on the device shows the classification (A or B) of the
equipment. Class B devices have an FCC logo or ID on the label. Class A
devices do not have an FCC logo or ID on the label. After you determine the
class of the device, refer to the corresponding statement.
Class A equipment
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at
personal expense.
Regulatory compliance notices
103
Class B equipment
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit that is different from that to
which the receiver is connected.
•
Consult the dealer or an experienced radio or television technician for help.
Declaration of conformity for products marked with
the FCC logo, United States only
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
For questions regarding this product, contact us by mail or telephone:
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000
•
1-800-HP-INVENT (1-800-474-6836). (For continuous quality
improvement, calls may be recorded or monitored.)
For questions regarding this FCC declaration, contact us by mail or telephone:
104
HP ProLiant ML310 Generation 3 Server User Guide
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000
•
1-281-514-3333
To identify this product, refer to the part, series, or model number found on the
product.
Modifications
The FCC requires the user to be notified that any changes or modifications made
to this device that are not expressly approved by Hewlett-Packard Company may
void the user’s authority to operate the equipment.
Cables
Connections to this device must be made with shielded cables with metallic
RFI/EMI connector hoods in order to maintain compliance with FCC Rules and
Regulations.
Mouse compliance statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
Canadian notice (Avis Canadien)
Class A equipment
This Class A digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations.
Regulatory compliance notices
105
Cet appareil numérique de la classe A respecte toutes les exigences du
Règlement sur le matériel brouilleur du Canada.
Class B equipment
This Class B digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement
sur le matériel brouilleur du Canada.
European Union regulatory notice
This product complies with the following EU Directives:
•
Low Voltage Directive 73/23/EEC
•
EMC Directive 89/336/EEC
Compliance with these directives implies conformity to applicable harmonized
European standards (European Norms) which are listed on the EU Declaration of
Conformity issued by Hewlett-Packard for this product or product family.
This compliance is indicated by the following conformity marking placed on the
product:
This marking is valid for non-Telecom products and EU harmonized Telecom
products (e.g. Bluetooth).
This marking is valid for EU non-harmonized Telecom products.
106
HP ProLiant ML310 Generation 3 Server User Guide
*Notified body number (used only if applicable—refer to the product label)
Disposal of waste equipment by users in private
households in the European Union
This symbol on the product or on its packaging indicates that this
product must not be disposed of with your other household waste. Instead, it is
your responsibility to dispose of your waste equipment by handing it over to a
designated collection point for the recycling of waste electrical and electronic
equipment. The separate collection and recycling of your waste equipment at the
time of disposal will help to conserve natural resources and ensure that it is
recycled in a manner that protects human health and the environment. For more
information about where you can drop off your waste equipment for recycling,
please contact your local city office, your household waste disposal service or the
shop where you purchased the product.
Japanese notice
Regulatory compliance notices
BSMI notice
Korean notice A&B
Class A equipment
Class B equipment
107
108
HP ProLiant ML310 Generation 3 Server User Guide
Laser compliance
This product may be provided with an optical storage device (that is, CD or DVD
drive) and/or fiber optic transceiver. Each of these devices contains a laser that is
classified as a Class 1 Laser Product in accordance with US FDA regulations and
the IEC 60825-1. The product does not emit hazardous laser radiation.
WARNING: Use of controls or adjustments or performance of
procedures other than those specified herein or in the laser
product's installation guide may result in hazardous radiation
exposure. To reduce the risk of exposure to hazardous radiation:
•
Do not try to open the module enclosure. There are no userserviceable components inside.
•
Do not operate controls, make adjustments, or perform
procedures to the laser device other than those specified
herein.
•
Allow only HP Authorized Service technicians to repair the unit.
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and
Drug Administration implemented regulations for laser products on August 2,
1976. These regulations apply to laser products manufactured from August 1,
1976. Compliance is mandatory for products marketed in the United States.
Battery replacement notice
WARNING: The computer contains an internal lithium
manganese dioxide, a vanadium pentoxide, or an alkaline battery
pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
Regulatory compliance notices
•
Do not attempt to recharge the battery.
•
Do not expose the battery to temperatures higher than
60°C (140°F).
•
Do not disassemble, crush, puncture, short external contacts,
or dispose of in fire or water.
109
Batteries, battery packs, and accumulators should not be
disposed of together with the general household waste. To
forward them to recycling or proper disposal, please use the
public collection system or return them to HP, an authorized HP
Partner, or their agents.
For more information about battery replacement or proper disposal, contact an
authorized reseller or an authorized service provider.
Taiwan battery recycling notice
The Taiwan EPA requires dry battery manufacturing or importing firms in
accordance with Article 15 of the Waste Disposal Act to indicate the recovery
marks on the batteries used in sales, giveaway or promotion. Contact a qualified
Taiwanese recycler for proper battery disposal.
Power cord statement for Japan
111
Electrostatic discharge
In this section
Preventing electrostatic discharge ..............................................................................................111
Grounding methods to prevent electrostatic discharge...............................................................112
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow
when setting up the system or handling parts. A discharge of static electricity
from a finger or other conductor may damage system boards or other staticsensitive devices. This type of damage may reduce the life expectancy of the
device.
To prevent electrostatic damage:
•
Avoid hand contact by transporting and storing products in static-safe
containers.
•
Keep electrostatic-sensitive parts in their containers until they arrive at staticfree workstations.
•
Place parts on a grounded surface before removing them from their
containers.
•
Avoid touching pins, leads, or circuitry.
•
Always be properly grounded when touching a static-sensitive component or
assembly.
112
HP ProLiant ML310 Generation 3 Server User Guide
Grounding methods to prevent electrostatic
discharge
Several methods are used for grounding. Use one or more of the following
methods when handling or installing electrostatic-sensitive parts:
•
Use a wrist strap connected by a ground cord to a grounded workstation or
computer chassis. Wrist straps are flexible straps with a minimum of
1 megohm ±10 percent resistance in the ground cords. To provide proper
ground, wear the strap snug against the skin.
•
Use heel straps, toe straps, or boot straps at standing workstations. Wear the
straps on both feet when standing on conductive floors or dissipating floor
mats.
•
Use conductive field service tools.
•
Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an
authorized reseller install the part.
For more information on static electricity or assistance with product installation,
contact an authorized reseller.
113
Server specifications
In this section
Server specifications...................................................................................................................113
Environmental specifications .....................................................................................................114
Server specifications
Specification
Value
Dimension
Height
43.2 cm (17.0 in)
Depth (without bezel)
50 cm (19.69 in)
Depth (with bezel)
54 cm (21.26 in)
Width
20 cm (7.87 in)
Weight (maximum)
22 kg (47.41 lb)
Weight (no drives installed)
16.5 kg (36.24 lb)
Input requirement
Rated input voltage
100 VAC to 240 VAC
Rated input frequency
47 Hz to 63 Hz
Rated input current
8 A (100 V) to 4 A (200 V)
Rated input power
1000 W
BTUs per hour
2730
Power supply output
Rated steady-state power
3.3V/5V 110W
121.12 V CPU 300W
Maximum peak power
370 W
* 100 to 127 VAC is required for 8 A; 200 to 240 VAC is required for 4 A.
114
HP ProLiant ML310 Generation 3 Server User Guide
Environmental specifications
Specification
Value
Temperature range*
Operating
10°C to 35°C (50°F to 95°F)
Shipping
-10°C to 60°C (14°F to 140°F)
Maximum wet bulb temperature 28°C (82.4°F)
Relative humidity
(noncondensing)**
Operating
20% to 80%
Non-operating
20% to 90%
* All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m
(1.8°F per 1,000 ft) to 3048 m (10,000 ft) is applicable. No direct sunlight allowed.
** Storage maximum humidity of 95% is based on a maximum temperature of 45°C
(113°F). Altitude maximum for storage corresponds to a pressure minimum of 70 KPa.
115
Technical support
In this section
Related documents......................................................................................................................115
HP contact information...............................................................................................................115
Before you contact HP................................................................................................................116
Customer self repair....................................................................................................................116
Related documents
For related documentation, refer to the Documentation CD.
HP contact information
For the name of the nearest HP authorized reseller:
•
In the United States, call 1-800-345-1518.
•
In Canada, call 1-800-263-5868.
•
In other locations, refer to the HP website (http://www.hp.com).
For HP technical support:
•
In North America:
– Call 1-800-HP-INVENT (1-800-474-6836). This service is available
24 hours a day, 7 days a week. For continuous quality improvement, calls
may be recorded or monitored.
– If you have purchased a Care Pack (service upgrade), call 1-800-6333600. For more information about Care Packs, refer to the HP website
(http://www.hp.com).
•
Outside North America, call the nearest HP Technical Support Phone Center.
For telephone numbers for worldwide Technical Support Centers, refer to the
HP website (http://www.hp.com).
116
HP ProLiant ML310 Generation 3 Server User Guide
Before you contact HP
Be sure to have the following information available before you call HP:
•
Technical support registration number (if applicable)
•
Product serial number
•
Product model name and number
•
Applicable error messages
•
Add-on boards or hardware
•
Third-party hardware or software
•
Operating system type and revision level
Customer self repair
What is customer self repair?
HP's customer self-repair program offers you the fastest service under either
warranty or contract. It enables HP to ship replacement parts directly to you so
that you can replace them. Using this program, you can replace parts at your own
convenience.
A convenient, easy-to-use program:
•
An HP support specialist will diagnose and assess whether a replacement
part is required to address a system problem. The specialist will also
determine whether you can replace the part.
•
For specific information about customer replaceable parts, refer to the
maintenance and service guide on the HP website
(http://www.hp.com/support).
117
Acronyms and abbreviations
ABEND
abnormal end
ACU
Array Configuration Utility
ASR
Automatic Server Recovery
DDR
double data rate
DIMM
dual inline memory module
ECC
error checking and correcting
HBA
host bus adapter
IEC
International Electrotechnical Commission
118
HP ProLiant ML310 Generation 3 Server User Guide
iLO
Integrated Lights-Out
IML
Integrated Management Log
IPL
initial program load
IRQ
interrupt request
LDAP
Lightweight Directory Access Protocol
MPS
multi-processor specification
NEMA
National Electrical Manufacturers Association
NFPA
National Fire Protection Association
NIC
network interface controller
NMI
non-maskable interrupt
Acronyms and abbreviations
NVRAM
non-volatile memory
PCI-X
peripheral component interconnect extended
PDU
power distribution unit
POST
Power-On Self Test
PPM
Processor Power Module
PSP
ProLiant Support Pack
PXE
preboot eXecution environment
RAID
redundant array of inexpensive (or independent) disks
RBSU
ROM-Based Setup Utility
SAS
serial attached SCSI
119
120
HP ProLiant ML310 Generation 3 Server User Guide
SATA
serial ATA
SCSI
small computer system interface
SDRAM
synchronous dynamic RAM
SIM
Systems Insight Manager
TMRA
recommended ambient operating temperature
UID
unit identification
UPS
uninterruptible power system
USB
universal serial bus
VHDCI
very high density cable interconnect
WOL
Wake-on LAN
121
Index
customer self repair 116
D
A
access panel 22, 23
additional information 100, 115
ADU (Array Diagnostic Utility) 72
Altiris Deployment Solution 63
Altiris eXpress Deployment Server 63
array configuration 62
Array Configuration Utility (ACU) 62
Array Diagnostic Utility 72
ASR (Automatic Server Recovery) 68, 117
authorized reseller 115
Automatic Server Recovery (ASR) 68, 117
Autorun menu 59
Declaration of Conformity 103
deployment software 63
diagnosing problems 77, 83
diagnostic steps 77, 83
diagnostic tools 59, 63, 68, 69, 71, 72
diagnostics utility 72
DIMM slot LEDs 16
DIMM slots 21
DIMMs 37, 38
diskette drive 50, 51, 52, 64
diskette image creation 63
drive LEDs 16
drivers 73
DVD-ROM drive 46
E
B
battery 108
BIOS upgrade 69
boot options 62
BSMI notice 107
buttons 7
electrical grounding requirements 29
electrostatic discharge 111
environmental requirements 26
error messages 99
expansion slot covers 53
F
C
cables 83, 104
cabling 55
Canadian notice 104
Care Pack 25, 75, 100
cautions 79
CD-ROM drive 64
Change Control 74
components 7
configuration of system 33, 59
connection problems 83
connectors 7
contacting HP 115, 116
creating a disk image 63
CSR (customer self repair) 116
fan LED 16
fans 20
features 7
Federal Communications Commission (FCC)
notice 102, 103, 104
flash ROM 69
flowcharts 84, 86, 88, 93, 96
front panel buttons 8
front panel components 7, 11
front panel LEDs 8
G
general diagnosis flowchart 86
grounding methods 112
122
HP ProLiant ML310 Generation 3 Server User Guide
grounding requirements 29
LEDs, troubleshooting 77, 83
loose connections 83
H
hard drive LEDs 16, 17
hard drives 16, 39
hard drives, determining status of 16
hardware options 35
hardware options installation 31, 35
health driver 16, 68
health LEDs 16
help resources 115
HP Insight Diagnostics 72
HP ProLiant Essentials Foundation Pack 33, 70
HP ProLiant Essentials Rapid Deployment
Pack 63
HP Systems Insight Manager, overview 70
HP Technical Support 116
I
identification number, server 101
IML (Integrated Management Log) 72
Important Safety Information document 78
Insight Diagnostics 72
installation services 25
installation, server options 31
installing hardware 35
installing operating system 33
Integrated Management Log (IML) 72
internal health LED 14
M
maintenance 73
Management Agents 70
management tools 68
mouse compliance statement 104
N
NIC (network interface controller) 118
O
Online ROM Flash Component Utility 69
operating systems 33, 74
optimum environment 26
options installation 31, 35
OS boot problems flowchart 93
P
K
phone numbers 115, 116
POST error messages 99
power cord 79, 109
power distribution unit 29
power on problems flowchart 88
Power On/Standby button 21
power requirements 28
powering down 21
powering up 21, 33, 61
problem diagnosis 77, 83
processors 35
ProLiant Support Packs 74
PSPs, overview 74
Korean notices 107
R
L
rack installation 25
rack stability 79
RBSU (ROM-Based Setup Utility) 61
rear panel buttons 10
rear panel LEDs 10
J
Japanese notice 106
laser devices 108
LEDs 7, 16
LEDs, hard drive 16
Index
registering the server 34
regulatory compliance notices 101, 106
required information 116
Resource Paqs 74
ROMPaq utility 69
technical support 115
telephone numbers 115
temperature requirements 27
troubleshooting 77
troubleshooting sequence 77, 83
S
U
safety considerations 78
SAS cabling 58
SAS hard drive LEDs 19
SATA cabling 57, 58
SATA drives 18
SATA software RAID 64
scripted installation 60
serial number 63
series number 101
server fault indications flowchart 96
server features and options 35
server setup 25
service notifications 82
shipping carton contents 31
SmartStart autorun menu 59
SmartStart Scripting Toolkit 60
SmartStart software 33
SmartStart, overview 59
software-based RAID 64
space requirements 26
specifications, environmental 114
start diagnosis flowchart 84
static electricity 111
support 115
support packs 59
supported operating systems 74
Survey Utility 71
symbols on equipment 78
system board battery 108
system board components 11
system board LEDs 13
system maintenance switch 12
USB devices 64
USB support 70
utilities 59, 61, 68, 69, 70, 71, 72
utilities, deployment 60, 61, 63
T
Taiwan battery recycling notice 109
tape drives 48
V
ventilation 26
W
warnings 29, 79
website, HP 115
123