Vizio E500i-B1 Operating instructions

VIZIO
QUICK START GUIDE
Model: E500i-B1
IMPORTANT SAFETY INSTRUCTIONS
Your TV is designed and manufactured to operate within defined design limits. Misuse may result in electric
shock or fire. To prevent your TV from being damaged, the following instructions should be observed for the
installation, use, and maintenance of your TV. Read the following safety instructions before operating your TV.
Keep these instructions in a safe place for future reference.
• To reduce the risk of electric shock or component damage, switch off the power before connecting other
components to your TV.
• Read these instructions.
• Keep these instructions.
• Heed all warnings.
• Follow all instructions.
• Do not use this apparatus near water.
• Clean only with a dry cloth.
• Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
• Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including
amplifiers) that produce heat.
• Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades
and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided
plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
• Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles,
and the point where they exit from the apparatus.
• Only use attachments/accessories specified by the manufacturer.
• Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to
avoid injury from tip-over.
• Unplug this apparatus during lightning storms or when unused for long periods of time.
• Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been
damaged in any way, such as when the power-supply cord or plug is damaged, liquid has been spilled
or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not
operate normally or has been dropped.
• Unplug the power cord before cleaning your TV.
• When moving your TV from an area of low temperature to an area of high temperature, condensation may
form in the housing. Wait before turning on your TV to avoid causing fire, electric shock, or component
damage.
• A distance of at least three feet should be maintained between your TV and any heat source, such as a
radiator, heater, oven, amplifier etc. Do not install your TV close to smoke. Operating your TV close to smoke
or moisture may cause fire or electric shock.
• Slots and openings in the back and bottom of the cabinet are provided for ventilation. To ensure reliable
operation of your TV and to protect it from overheating, be sure these openings are not blocked or covered.
Do not place your TV in a bookcase or cabinet unless proper ventilation is provided.
• Never push any object into the slots and openings on your TV cabinet. Do not place any objects on the top
of your TV. Doing so could short circuit parts causing a fire or electric shock. Never spill liquids on your TV.
• Your TV should be operated only from the type of power source indicated on the label. If you are not sure of
the type of power supplied to your home, consult your dealer or local power company.
• Do not apply pressure or throw objects at your TV. This may compromise the integrity of the display. The
manufacturer’s warranty does not cover user abuse or improper installations.
• The power cord must be replaced when using different voltage than the voltage specified. For more
information, contact your dealer.
• When connected to a power outlet, power is always flowing into your TV. To totally disconnect power, unplug
the power cord.
• The lightning flash with arrowhead symbol within an equilateral triangle is intended to alert the user to the
presence of un-isolated, dangerous voltage within the inside of your TV that may be of sufficient magnitude
to constitute a risk of electric shock to persons.
• Do not overload power strips and extension cords. Overloading can result in fire or electric shock.
• The wall socket should be installed near your TV and easily accessible.
• Only power of the marked voltage can be used for your TV. Any other voltage than the specified voltage
may cause fire or electric shock.
• Do not touch the power cord during lightning. To avoid electric shock, avoid handling the power cord
during electrical storms.
• Unplug your TV during a lightning storm or when it will not be used for long period of time. This will protect
your TV from damage due to power surges.
• Do not attempt to repair or service your TV yourself. Opening or removing the back cover may expose you
to high voltages, electric shock, and other hazards. If repair is required, contact your dealer and refer all
servicing to qualified service personnel.
• WARNING: Keep your TV away from moisture. Do not expose your TV to rain or moisture. If water penetrates
into your TV, unplug the power cord and contact your dealer. Continuous use in this case may result in fire
or electric shock.
• Do not use your TV if any abnormality occurs. If any smoke or odor becomes apparent, unplug the power
cord and contact your dealer immediately. Do not try to repair your TV yourself.
• Avoid using dropped or damaged appliances. If your TV is dropped and the housing is damaged, the
internal components may function abnormally. Unplug the power cord immediately and contact your
dealer for repair. Continued use of your TV may cause fire or electric shock.
• Do not install your TV in an area with heavy dust or high humidity. Operating your TV in environments with
heavy dust or high humidity may cause fire or electric shock.
• Follow instructions for moving your TV. Ensure that the power cord and any other cables are unplugged
before moving your TV.
• When unplugging your TV, hold the AC/DC power adapter, not the cord. Pulling on the power cord may
damage the wires inside the cord and cause fire or electric shock. When your TV will not be used for an
extended period of time, unplug the power cord.
• To reduce risk of electric shock, do not touch the connector with wet hands.
• Insert batteries in accordance with instructions. Incorrect polarities may cause the batteries to leak which
can damage the remote control or injure the operator. Do not expose batteries to excessive heat such as
sunshine, fire or the like.
• If any of the following occurs, contact the dealer:
- The power cord fails or frays.
- Liquid sprays or any object drops into your TV.
- Your TV is exposed to rain or other moisture.
- Your TV is dropped or damaged in any way.
- The performance of your TV changes substantially.
• This apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as
vases, shall be placed on the apparatus.
• The mains plug or appliance coupler is used as the disconnect device, the disconnect device shall
remain readily operable.
• CAUTION - These servicing instructions are for use by qualified service personnel only. To reduce the risk
of electric shock, do not perform any servicing other than that contained in the operating instructions
unless you are qualified to do so.
• The lightning flash with arrowhead symbol within an equilateral triangle is intended to alert the
user to the presence of uninsulated DANGEROUS VOLTAGE within the product’s enclosure that
may be of sufficient magnitude to constitute a risk of electrical shock to persons.
h
This product qualifies for ENERGY STAR in the “factory default” setting and
this is the setting in which power savings will be achieved. Changing the
factory default picture settings or enabling other features will increase
power consumption that could exceed the limits necessary to qualify for
ENERGY STAR rating.
TELEVISION ANTENNA CONNECTION PROTECTION
Ground Clamp
Antenna Lead In Wire
Antenna Discharge Unit
(NEC Section 810-20)
Grounding Conductors
(NEC Section 810-21)
Ground Clamps
Electric Service Equipment
• If an outside antenna/satellite dish or cable system is to be connected to
the TV, make sure that the antenna or cable system is electrically grounded
to provide some protection against voltage surges and static charges.
• Article 810 of the National Electrical Code, ANSI/NFPSA 70, provides
information with regard to proper grounding of the mast and supporting
structure, grounding of the lead-in wire to an antenna discharge unit,
size of the grounding conductors, location of antenna discharge unit,
connection to grounding electrodes, and requirements of the grounding
electrode.
Power Service Grounding Electrode System
(NEC ART 250, part H)
• Lightning Protection: For added protection of the TV during a lightning
storm or when it is left unattended or unused for long periods of time,
unplug the TV from the wall outlet and disconnect the antenna or cable
system.
• Power Lines: Do not locate the antenna near overhead light or power
circuits, or where it could fall into such power lines or circuits. Remember,
the screen of the coaxial cable is intended to be connected to earth in the
building installation.
PACKAGE CONTENTS
VIZIO LED HDTV with Stand
Power Cord
Remote Control
with Batteries
This Quick Start Guide
6 x M4 14mm
Philips Screws
USING THE REMOTE
APP LAUNCHER
Quickly launch the pictured app.
INPUT
Change the currently-displayed input.
A/V CONTROLS
Control USB media player.
CLOSED CAPTIONS
Turn closed caption on and off.
EXIT
Close the on-screen menu.
OK
Select the highlighted menu option.
BACK
Go to the previous on-screen menu.
VOLUME UP/DOWN
Increase or decrease loudness of the audio.
POWER
Turn TV on or off.
INFO
Display the info window.
MENU
Display the on-screen menu.
ARROW
Navigate the on-screen menu.
GUIDE
Display the info window.
V BUTTON
Open the VIZIO Internet Apps Plus® dock.
CHANNEL UP/DOWN
Change the channel.
MUTE
LAST
Return to the channel last viewed.
NUMBER PAD
DASH
Use with number pad to manually
enter a digital sub-channel.
(For example, 18-4 or 18-5.)
Turn the audio off or on.
Manually enter a channel.
WIDE
Switch the display mode.
INSTALLING THE BASE
1
It is recommended that two people take part in the base installation.
Place the TV screen-down on a clean, flat surface. To prevent scratches or damage to
the screen, place the TV on a soft surface such as a blanket.
2
3
Align the neck piece with the bottom of
the TV as shown.
Using a Philips screwdriver, tighten
three (3) of the included screws into the center
of the neck piece to secure it to the TV.
Align the base with the neck piece and
tighten the remaining three (3) screws
using a Philips screwdriver as shown.
FIRST-TIME SETUP
BACK OF TV
White
Red
Red
Red
White
Yellow
Match colored connectors
to colored ports.
Blue
Choose ONE connection type for each device.
Green
1
Connect all of your devices first.
HDMI CABLE*
• DIGITAL
• HD VIDEO (1080p)†
• HD AUDIO
BEST
COMPONENT CABLE*
BETTER
• ANALOG
• HD VIDEO (1080i)†
• STEREO AUDIO
Commonly-Connected
Devices:
Cable or Satellite Boxes
Match colored connectors to colored ports.
COAXIAL CABLE*
• ANALOG
• HD VIDEO (1080i)†
• STEREO AUDIO
AV CABLE*
• ANALOG
• VIDEO (480i)†
• STEREO AUDIO
BETTER
GOOD
Match colored connectors to colored ports.
* Cables are not included
†
Maximum Resolution
Blu-ray™ or DVD Players
Game Consoles
3
2
Remove the battery cover by pressing gently on
the V logo and sliding away from the remote.
Connect the power cord to the back of the TV.
Insert the included batteries.
The flat edge of the connector goes toward the
outside of the TV.
Gently slide the battery cover back into place.
Plug the power cord into an electrical outlet.
4
5
Back of TV
Choose your mode.
Select Store Demo for in-store display.
Select Home Use for in-home use.
Seleccione "Home Use" por Modo de Casa o "Store Demo" por Demostración de Tienda.
Choisissez "Home Use" pour Mode Domicile ou "Store Demo" pour Démonstration de Magasin.
Store Demo
Home Use
Ethernet
Cable
If you have a high-speed internet connection,
connect an Ethernet cable from your modem
or router to the back of the TV as shown.
Turn the TV on by pressing the
Power button on the remote.
For the best Smart TV experience, VIZIO
recommends using an Ethernet cable.
However, your TV also has built-in Wi-Fi. See the
Connecting to the Internet with Wi-Fi section
for more information.
Use the Arrow buttons on the remote to
highlight Home Use and press OK.
The Setup App is displayed.
Follow the on-screen instructions to complete
the first-time setup.
CONNECTING TO THE INTERNET WITH WIFI
1
2
VIZIO
VIZIO
TV SETTINGS
Picture
If you have already set up a wireless
connection during the first-time setup, you
can skip this section.
Wide
Zoom
GUIDED
SETUPPanoramic
Normal
Tuner Setup
Audio
Wide
Network Setup
Timers
Network
Tuner
CC
Exit
2D
3D
Exit
Closed Captions
Devices
ABC
System
To connect to a wireless network you will need:
Guided Setup
Input
Wide
CC
Input
User Manual
Wireless Router
High-speed Internet connection
Sleep
Timer
Picture
Audio
Network
Settings
Help
Sleep
Timer
SSID (Wireless network name)
Network Password
For streaming video, your internet connection speed
should be 1.5 Mbps or higher.
If you don’t know how fast your connection speed is,
contact your Internet Service Provider (ISP).
Networ
Press the MENU button to display the TV SETTINGS menu.
Use the Arrow buttons to highlight Guided Setup and
press OK. The GUIDED SETUP menu is displayed.
Highlight Network Setup and press OK. The NETWORK
SETUP guide is displayed.
3
If you are having trouble connecting
to your network, check your router
placement. It should be in a place with
minimal structural interference like walls
or large metal objects, and away from
any other devices that broadcast at
2.4GHz.
Highlight the name of your wireless network
(this is the network’s SSID) and press OK.
If you do not see your SSID, you will need to enter it
manually by selecting Hidden Network. For more
information, see the TV’s User Manual. Using the on-screen
keyboard, enter your network’s password, then highlight
Connect and press OK.
VIEWING THE ON-SCREEN USER MANUAL
1
2
VIZIO
TV SETTINGS
Picture
MENU
Button
Wide
Zoom
Normal
Exit
2D
3D
Audio
Timers
Network
Tuner
CC
Closed Captions
Devices
ABC
System
Guided Setup
User Manual
Press the MENU button on the Remote Control
to display the TV Settings menu.
User
Manual
Input
Wide
CC
Sleep
Timer
Picture
Audio
Network
Settings
Help
Highlight User Manual and press OK.
Panoramic
USER MANUAL
LED HDTV WITH VIZIO INTERNET APPS PLUS®
USER YOUR REMOTE
PAGE NUMBER
1 OF 53
To skip to page, use
Number Pad,
Open TV Menu
then press OK.
Previous Page
Next Page
Menu
Table of Contents
Installing the TV
Controls and Connections
Connecting your Devices
Completing the First-Time Setup
Using the On-Screen Menu
Using the USB Media Player
Using VIZIO Internet Apps
Troubleshooting & Technical Support
Specifications
Limited Warranty
Legal & Compliance
Use the Up and Down Arrow buttons to select the chapter you want to view.
Use the Left and Right Arrow buttons to browse through the pages in each chapter.
Press the EXIT button to exit the on-screen User Manual.
GETTING STARTED WITH VIZIO INTERNET APPS PLUS®
VIZIO Internet Apps Plus® (V.I.A. Plus) delivers
popular online content to your TV. V.I.A. Plus features
a selection of Apps that allow you to watch movies
and TV shows, listen to music, get weather and
news information, and more–all on demand.
A high-speed Internet connection is
required to receive product updates
and to access online content.
Press the OK button to launch an App.
Press the Left/Right Arrow buttons to scroll through the Apps on
the dock. (The highlighted App is in the center of the dock.)
Press the V Button to display the V.I.A. Plus App Dock.
Press the V Button twice to launch the fullscreen V.I.A. Apps window.
The fullscreen V.I.A. Plus Apps window allows you to add and store apps. The Apps on the first page are
displayed in the Dock and Apps on additional pages can be moved to the Dock.
Press the V Button twice to launch the fullscreen V.I.A. Plus Apps window.
My Apps Tab
Shows the Apps
installed on your TV.
App Store Tabs
Browse through
Apps on these tabs
and add them to
your My Apps tab.
Installed Apps
The Apps displayed
here are also
available in the
V.I.A. Plus App
Dock.
You can run the
Apps directly
from here without
installing them.
EXIT
Return to TV
Note: App location, appearance, and availability subject to change without notice.
VIZIO RECOMMENDS
BRING HOME THE
MOVIE THEATER EXPERIENCE
5.1 HOME THEATER SOUND BAR WITH WIRELESS SUB & SATELLITE SPEAKERS
For the pinnacle of surround sound immersion and convenience, the VIZIO 5.1 Sound Bar sets the bar
exceptionally high. Designed to fit any medium to large sized HDTV, this sound bar comes with a wireless
subwoofer, rear satellite speakers and is packed with the latest in Dolby and DTS audio technology. Bluetooth
connectivity lets you stream your music wirelessly letting you turn any room into the ultimate home theater.
Available at www.VIZIO.com
This Product Sold Separately
Do You Have Questions? Find Answers At
SUPPORT.VIZIO.COM
Find help with:
• New Product Setup
• Connecting Your Devices
• Technical Problems
• Product Updates
• And More
Live Chat
Support Available
Your can also contact our
award-winning support team at:
Phone: (877) 878-4946 (TOLL-FREE)
Email: techsupport@VIZIO.com
Hours Of Operation: Monday - Friday: 7 am to 11 pm (CST)
Saturday - Sunday: 9 am to 6 pm (CST)
HELP TOPICS
How do I return to
the Setup App?
• The on-screen menu has guided setup. Press MENU > Guided Setup. Select
the type of setup you need and press OK. The Setup App begins.
• To reset the TV to factory defaults, press MENU > System > Reset & Admin >
Reset TV to Factory Defaults. If you set a Parental Control Passcode, enter it
now. Select Reset. Remember that all of your settings will be lost.
There is a picture,
but there is no
sound.
• Press the VOLUME UP button on the remote.
• Press the MUTE button on the remote to ensure that mute is off.
• Press MENU, then select Audio. Be sure TV Speakers is set to On.
The TV displays
“No Signal.”
• Be sure your connected devices are turned on.
• Press the INPUT button on the remote and select the input to which your
device is connected (HDMI-1, COMP, etc.).
There are black/
gray bars on the
top/bottom/sides of
the screen.
• Note that some television channels add black bars to the picture.
• Set the TV image mode so that the picture fills the screen. Press the WIDE
button on the remote until the screen is filled, and then press OK.
• Adjust the video settings of your external device.
There is no power.
• Be sure the power cord is securely connected to the AC socket on the TV and
to a working electrical outlet.
• Press the POWER button on the remote or on the side of the TV.
• If the above steps do not work, try plugging the power cord into a different outlet.
The V.I.A. App is
not working.
• Be sure your TV is connected to an Internet connection.
• Restart the App by pressing the EXIT button to close the App, then open the App.
• Restart your TV by pressing the POWER button on the remote, then turn it back on.
LEGAL / COMPLIANCE
FCC Class B Radio Interference Statement
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Notice
The changes or modifications not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
Shielded interface cables and AC power cord, if any, must be used in order to comply with the emission limits.
The manufacturer is not responsible for any radio or TV interference caused by unauthorized modification to this
equipment. It is the responsibilities of the user to correct such interference.
FCC Warning
Changes or modifications not expressly approved by the party responsible for compliance with the FCC Rules
could void the user’s authority to operate this equipment.
Caution
Always use an AC/DC power adapter that is properly grounded. Use the AC cords listed below for
each area.
USA: UL
Germany: VDE
Canada: CSA
UK: BASE/BS
Japan: Electric Appliance Control Act
Image(s) under license from Shutterstock.com.
LIMITED WARRANTY - USA
ON PARTS AND LABOR
Covers units purchased as new in United States and Puerto Rico Only.
VIZIO provides a warranty to the original purchaser of a new Product against defects in materials and workmanship
for a period of one (1) year of non-commercial usage and ninety (90) days of commercial use. If a Product covered
by this warranty is determined to be defective within the warranty period, VIZIO will either repair or replace the
Product at its sole option and discretion.
To obtain warranty service, contact VIZIO Technical Support via e-mail: TechSupport@VIZIO.com or via phone at
877 MY VIZIO (877.698.4946) from 5:00AM to 8:00PM Monday through Friday and 7:00AM to 4:00PM Saturday and
Sunday, Pacific Time, or visit www.VIZIO.com. PRE-AUTHORIZATION MUST BE OBTAINED BEFORE SENDING ANY PRODUCT
TO A VIZIO SERVICE CENTER. Proof of purchase in the form of a purchase receipt or copy thereof is required to show
that a Product is within the warranty period.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE
LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO’S TOTAL LIABILITY FOR ANY AND ALL LOSSES
AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER INCLUDING VIZIO’S NEGLIGENCE, ALLEGED DAMAGE,
OR DEFECTIVE GOODS, WHETHER SUCH DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE
PURCHASE PRICE OF THE PRODUCT. VIZIO SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION OR
DATA, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO
STATE. THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT NOTICE.
CHECK WWW.VIZIO.COM FOR THE MOST CURRENT VERSION.
Parts and Labor
Personal Data
There will be no charge for parts or labor during the warranty period. Replacement parts and Products may be new
or recertified at VIZIO’s option and sole discretion. Replacement parts and Products are warranted for the remaining
portion of the original warranty or for ninety (90) days from warranty service or replacement, whichever is greater.
If your VIZIO product is capable of storing personal data and other information, ALL CONTENTS AND INFORMATION
WILL BE DELETED IN THE COURSE OF SOME IN-HOME AND ALL SHIP-IN WARRANTY SERVICE. If this occurs, your product
will be restored to you configured as originally purchased. You will be responsible for restoring all applicable data
and passwords. Recovery and reinstallation of user data is not covered under this Limited Warranty. In order to
protect your personal information, VIZIO recommends that you always clear all personal information from the unit
before it is serviced, regardless of the servicer.
Type of Service
Defective Products must be sent to a VIZIO service center to obtain warranty service. VIZIO is not responsible for
transportation costs to the service center, but VIZIO will cover return shipping to the customer. PRE-AUTHORIZATION IS
REQUIRED BEFORE SENDING ANY PRODUCT TO A VIZIO SERVICE CENTER FOR WARRANTY SERVICE.
Product returns to VIZIO’s service centers must utilize either the original carton box and shipping material or
packaging that affords an equal degree of protection. VIZIO Technical Support will provide instructions for packing
and shipping the covered Product to the VIZIO service center.
Limitations and Exclusions
VIZIO’s one-year limited warranty only covers defects in materials and workmanship. This warranty does not cover, for
example: cosmetic damage, normal wear and tear, improper operation, improper voltage supply or power surges,
signal issues, damages from shipping, acts of God, any type of customer misuse, modifications or adjustments, as
well as installation and set-up issues or any repairs attempted by anyone other than by a VIZIO authorized service
center. Products with unreadable or removed serial numbers, or requiring routine maintenance are not covered.
This one year limited warranty does not cover Products sold “AS IS”, “FACTORY RECERTIFIED”, or by a non-authorized
reseller.
Zero Bright Pixel Defect Guarantee
This policy covers “zero bright pixel” defects for the duration of the limited “ONE YEAR WARRANTY” on select new
product purchases. To determine if this guarantee applies to your product, refer to the “DETAILS” tab of the model’s
product information page (www.VIZIO.com) or look for the “zero bright pixel” guarantee on the box.
LIMITED WARRANTY - CANADA
ONE-YEAR LIMITED WARRANTY ON PARTS AND LABOR
Covers units purchased as new in Canada
VIZIO provides a warranty to the original purchaser of a new Product against defects in materials and workmanship
for a period of one year of non-commercial usage and ninety (90) days of commercial use. If a Product covered
by this warranty is determined to be defective, within the warranty period, authorized for sale in Canada and from
an authorized Canadian reseller, VIZIO will repair, replace or refund the unit at its sole option and discretion. VIZIO
reserves the right to dispatch In-Home Service subject to availability or provide other service type options.
To obtain warranty service, contact VIZIO Technical Support via email: TechSupport@VIZIO.com or via phone at 877
MY VIZIO (877.698.4946) from 7:00AM to 11:00PM Monday through Friday and 9:00AM to 6:00PM Saturday and
Sunday, Central Time, or http://store.vizio.com/en-ca/. Pre-authorization must be obtained before sending any
product to a VIZIO service center. Proof of purchase in the form of a purchase receipt or copy thereof is required to
show that a Product is within the warranty period.
Parts and Labor
There will be no charge for parts or labor during the warranty period. Replacement parts and units may be new
or recertified at VIZIO’s option and sole discretion. Replacement parts and units are warranted for the remaining
portion of the original warranty or for ninety (90) days from warranty service or replacement, whichever is greater.
Type of Service
TV’s 32” or larger will usually be serviced in-home. In-home service requires complete and easy access to the unit
and does not include de-installation or re-installation of the product. In-Home Service is subject to availability. VIZIO
will provide other service type options when in-home service is not available.
TV’s under 32” must be sent to a VIZIO service center to obtain warranty service. VIZIO is not responsible for
transportation costs to the service center, but VIZIO will cover return shipping to the customer. Pre-authorization is
required before sending any unit in for warranty service.
Product returns to VIZIO’s service center must utilize either the original carton/box and shipping material or
packaging that affords an equal degree of protection. VIZIO Technical Support will provide instructions for packing
and shipping the covered Product to the VIZIO service center.
Limitations and Exclusions
IF THIS WARRANTY DOCUMENT IS RECEIVED ALONG WITH A UNIT WHICH IS PROVIDED TO THE CUSTOMER AS A
WARRANTY REPLACEMENT, THE WARRANTY OF THE PURCHASED UNIT MAY SUPERSEDE THIS ONE. SUCH A REPLACEMENT
UNIT IS WARRANTED FOR THE LATER OF EITHER THE REMAINING PORTION OF THE ORIGINAL WARRANTY (AS SPECIFIED BY
THE ORIGINAL WARRANTY DOCUMENTATION AND DERIVED FROM THE ORIGINAL PURCHASE DATE) OR THE WARRANTY
PERIOD SPECIFIED HEREIN (AS DERIVED FROM THE DATE THE REPLACEMENT UNIT IS RECEIVED).
VIZIO provides a warranty to the original purchaser of its products against defects in materials and workmanship
for a period of ninety (90) days of non-commercial use. If a Product covered by this warranty is determined to be
defective, within the warranty period, authorized for sale in Canada and from an authorized Canadian reseller,
VIZIO will repair, replace or refund the unit at its sole option and discretion. VIZIO reserves the right to dispatch
In-Home Service subject to availability or provide other service type options.
To obtain warranty service, contact VIZIO Technical Support via email: TechSupport@VIZIO.com or via phone at 877
MY VIZIO (877.698.4946) from 7:00AM to 11:00PM Monday through Friday and 9:00AM to 6:00PM Saturday and
Sunday, Central Time, or visit www.vizio.ca. Proof of purchase in the form of a purchase receipt or copy thereof is
required.
Parts and Labor
There will be no charge for parts or labor during the warranty period. Replacement parts and units may be new
or recertified at VIZIO’s option and sole discretion. Replacement parts and units are warranted for the remaining
portion of the original warranty or for ninety (90) days from warranty service or replacement, whichever is later.
Types of Service
Units 32” or larger will usually be serviced in-home. In-home service requires complete and easy access to the unit
and does not include de-installation or re-installation of the product. However, in some cases, it may be necessary
to send the unit to a VIZIO service center. VIZIO will cover the transportation charges to and from the same customer
location.
Units less than 32” must be sent to a VIZIO service center. VIZIO is not responsible for transportation costs to the
service center, but VIZIO will cover return shipping to the customer. Pre-authorization is required before sending any
unit in for service.
Any returns to VIZIO’s service centers must utilize either the original carton box and shipping material or a
replacement box and material provided by VIZIO. VIZIO technical support will provide instructions for packing and
shipping the unit to the VIZIO service center.
VIZIO’s one-year limited warranty only covers defects in materials and workmanship. This warranty does not cover, for
example: cosmetic damage, normal wear and tear, improper operation, improper voltage supply or power surges,
signal issues, damages from shipping, acts of God, any type of customer misuse, modifications or adjustments, as
well as installation and set-up issues or any repairs attempted by anyone other than by a VIZIO authorized service
center. Products with unreadable or removed serial numbers or requiring routine maintenance are not covered.
This one year limited warranty does not cover Products sold “AS IS”, “CLEARANCE”, “FACTORY RECERTIFIED”, or by a
non-authorized reseller.
Limitations and Exclusions
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE
LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO’S TOTAL LIABILITY FOR ANY AND ALL LOSSES
AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER INCLUDING VIZIO’S NEGLIGENCE, ALLEGED DAMAGE,
OR DEFECTIVE GOODS, WHETHER SUCH DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE
PURCHASE PRICE OF THE PRODUCT. VIZIO SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION OR
DATA, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM
PROVINCE TO PROVINCE. THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT NOTICE. CHECK www.vizio.ca FOR THE
MOST CURRENT VERSION.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE
LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO’S TOTAL LIABILITY FOR ANY AND ALL LOSSES
AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE
DISPLAY. VIZIO SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS,
OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG
AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU
MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM PROVINCE TO PROVINCE. THIS WARRANTY IS SUBJECT TO CHANGE
WITHOUT NOTICE. CHECK www.vizio.ca FOR THE MOST CURRENT VERSION.
Personal Data
Service and Parts Information
If your VIZIO product is capable of storing personal data and other information, ALL CONTENTS AND INFORMATION
WILL BE DELETED IN THE COURSE OF SOME IN-HOME AND ALL SHIP-IN WARANTY SERVICE. If this occurs, your product will
be restored to you configured as originally purchased. You will be responsible for restoring all applicable data and
passwords. Recovery and reinstallation of user data is not covered under this Limited Warranty. In order to protect
your personal information, VIZIO recommends that you always clear all personal information from the unit before it
is serviced, regardless of the servicer.
ELECTRONIC SPARE PARTS
ZERO BRIGHT PIXEL DEFECT GUARANTEE
This policy covers “zero bright pixel” defects for the duration of the limited “ONE YEAR WARRANTY” on select new
product purchases. To determine if this guarantee applies to your product, refer to the “DETAILS” tab of the model’s
product information page www.vizio.ca or look for the “zero bright pixel” guarantee on the box.
Recertified Warranty
NINETY DAY LIMITED WARRANTY ON PARTS AND LABOR
Covers units purchased and currently located in Canada.
VIZIO’s ninety-day limited warranty only covers defects in materials and workmanship. Items not covered include
but are not limited to cosmetic damage, normal wear and tear, misuse, signal issues, power surges, and damages
from shipping, acts of God, any sort of customer misuse, installation, customer modifications, adjustments, and
set-up issues. Units with unreadable or removed serial numbers, “image burn-in”, and routine maintenance are not
covered. This warranty does not cover products sold “AS IS”, “CLEARANCE” or by a non-authorized reseller.
VIZIO offers these supplier parts contact information for your convenience. In the event service is needed on your
VIZIO product (after the warranty period) and a replacement part is required, please contact one of the following
VIZIO authorized spare parts distributors with the required part number.
Vizparts.com Inc
710 Epperson Drive, Suite B
City of Industry, CA 91748
(888) 260 -7765
www.vizparts.com
LIMITED WARRANTY - MEXICO
ONE-YEAR LIMITED WARRANTY ON PARTS AND LABOR
INFORMATION EXCLUSIVELY FOR MEXICO
Covers units purchased as new in Mexico Only.
VIZIO Sales & Marketing México S. de. R.L. de C.V. is not obligated to honor the warranty in the following cases.
VIZIO Sales & Marketing México S. de. R.L. de C.V. provides a warranty to the original purchaser of a new Product
against defects in materials and workmanship for a period of one year of non-commercial usage or ninety (90)
days of commercial use. If a Product covered by this warranty is determined to be defective within the warranty
period, VIZIO Sales & Marketing México S. de. R.L. de C.V. will either repair or replace the unit at its sole option and
discretion.
(a) When the Product has been used under other than normal conditions.
To obtain warranty service, contact VIZIO Sales & Marketing México S. de. R.L. de C.V. Technical Support via email:
TechSupport@VIZIO.com or via phone at 01 844 324 5953 from 7:00AM to 11:00PM Monday through Friday and
9:00AM to 6:00PM Saturday and Sunday, Central Time, or visit www.VIZIO.com. Pre-authorization must be obtained
before sending any product to a VIZIO Sales & Marketing México S. de. R.L. de C.V. service Center. Proof of purchase
in the form of a purchase receipt or copy thereof is required to show that a Product is within the warranty period.
(b) When the Product has not been operated according to the accompanying instructions for use.
(c) When the Product has been altered or repaired by persons not authorized by VIZIO Sales & Marketing México
S. de. R.L. de C.V. or the respective seller.
You may contact the importer or the merchant from whom you purchased the VIZIO Sales & Marketing México S.
de. R.L. de C.V. Product to make a warranty claim, to obtain information related to the procedure to file a warranty
claim, and to obtain information related to parts, components, supplies and accessories, or contact VIZIO Sales &
Marketing México S. de. R.L. de C.V.’s authorized representative as follows:
Parts and Labor
Integral Support S.A. de C.V.
There will be no charge for parts or labor during the warranty period. Replacement parts and units may be new or
recertified at VIZIO Sales & Marketing México S. de. R.L. de C.V.’s option and sole discretion. Replacement parts and
units are warranted for the remaining portion of the original warranty or for ninety (90) days from warranty service
or replacement, whichever is greater.
Avenida Patriotismo No. 615
Type of Service
Defective Products must be sent to a VIZIO Sales & Marketing México S. de. R.L. de C.V. service center to obtain
warranty service. VIZIO Sales & Marketing México S. de. R.L. de C.V. is not responsible for transportation costs to the
service center, but VIZIO Sales & Marketing México S. de. R.L. de C.V. will cover return shipping to the customer. Preauthorization is required before sending any unit in for warranty service.
Product returns to VIZIO Sales & Marketing México S. de. R.L. de C.V.’s service centers must utilize either the original
carton box and shipping material or packaging that affords an equal degree of protection. VIZIO Sales & Marketing
México S. de. R.L. de C.V. Technical Support will provide instructions for packing and shipping the covered Product
to the VIZIO Sales & Marketing México S. de. R.L. de C.V. service center.
Limitations and Exclusions
VIZIO Sales & Marketing México S. de. R.L. de C.V.’s one-year limited warranty only covers defects in materials and
workmanship. This warranty does not cover, for example: cosmetic damage, normal wear and tear, improper
operation, improper voltage supply or power surges, signal issues, damages from shipping, acts of God, any type of
customer misuse, modifications or adjustments, as well as installation and set-up issues or any repairs attempted by
anyone other than by a VIZIO Sales & Marketing México S. de. R.L. de C.V. authorized service center. Products with
unreadable or removed serial numbers, or requiring routine maintenance are not covered. This one year limited
warranty does not cover Products sold “AS IS”, “FACTORY RECERTIFIED”, or by a non-authorized reseller.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED
IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO Sales & Marketing México S. de. R.L. de C.V.’S TOTAL
LIABILITY FOR ANY AND ALL LOSSES AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER INCLUDING VIZIO Sales
& Marketing México S. de. R.L. de C.V.’S NEGLIGENCE, ALLEGED DAMAGE, OR DEFECTIVE GOODS, WHETHER SUCH
DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE PRODUCT. VIZIO
Sales & Marketing México S. de. R.L. de C.V. SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION OR
DATA, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or
consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you
specific legal rights, and you may also have other rights, which vary from state to state. THIS WARRANTY IS SUBJECT
TO CHANGE WITHOUT NOTICE. CHECK www.VIZIO.com FOR THE MOST CURRENT VERSION.
Personal Data
If your VIZIO Sales & Marketing México S. de. R.L. de C.V. product is capable of storing personal data and other
information, ALL CONTENTS AND INFORMATION WILL BE DELETED IN THE COURSE OF SOME IN-HOME AND ALL SHIP-IN
WARANTY SERVICE. If this occurs, your product will be restored to you configured as originally purchased. You will be
responsible for restoring all applicable data and passwords. Recovery and reinstallation of user data is not covered
under this Limited Warranty. In order to protect your personal information, VIZIO Sales & Marketing México S. de. R.L.
de C.V. recommends that you always clear all personal information from the unit before it is serviced, regardless
of the servicer.
ZERO BRIGHT PIXEL DEFECT GUARANTEE
This policy covers “zero bright pixel” defects for the duration of the limited “ONE YEAR WARRANTY” on select new
product purchases. To determine if this guarantee applies to your product, refer to the “DETAILS” tab of the model’s
product information page www.VIZIO.com or look for the “zero bright pixel” guarantee on the box.
Col. Ciudad de los Deportes
Del. Benito Juarez
Mexico, D.F. C.P 03720
Customer Service: 01 844 324 5953
Date of purchase:
Model:
Brand:
To make a warranty claim, submit this Product and this policy, duly stamped by the establishment from which it was
purchased. For customers in Mexico with VIZIO Sales & Marketing México S. de. R.L. de C.V. televisions that are larger
than 32 inches, VIZIO Sales & Marketing México S. de. R.L. de C.V. or its authorized representative will provide onsite
warranty coverage of repair and/or replacement services.
Under the terms of this warranty, VIZIO Sales & Marketing México S. de. R.L. de C.V. or its representative must
exchange parts and components of the Product and include labor and shipping expenses of the Product on
which this warranty is valid, within the service network, at no cost to the consumer.
VIZIO Sales & Marketing México S. de. R.L. de C.V.
Conquistadores 105 Interior 7,
Colonia Mirasierra, San Pedro Garza Garcia,
Nuevo Leon, C.P. 66240, Mexico.
RFC: VSA110513BK9
Telephone: 01 844 324 5953
© 2014 VIZIO INC. ALL RIGHTS RESERVED.
140701OC-US-B