Cisco SOHO 91 Installation guide

English
C H A P T E R
1
Cisco 831 Router and Cisco SOHO 91 Router
Cabling and Setup Quick Start Guide
Quick Start Guide
•
Cisco One-Year Limited Hardware Warranty Terms
•
Easy Installation: Try These Steps First! (CRWS Users)
•
Overview
•
Parts List
•
Verify the PC Setup (CRWS Users)
•
Connect the Router to a PC
•
Connect the Router to an External Ethernet Switch (Optional)
•
Connect the Router to a DSL or a Cable Modem
•
Connect a Terminal or PC to the Console Port (Optional)
•
Connect the Power and Turn On the Router
•
Check the PC Configuration (CRWS Users)
•
Connect to a Website (CRWS Users)
•
Start the CRWS Software (CRWS Users)
•
If SDM is Installed On the Router
•
About the Product CD
•
Obtaining Documentation
•
Obtaining Technical Assistance
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Cisco One-Year Limited Hardware Warranty Terms
Cisco One-Year Limited Hardware Warranty Terms
There are special terms applicable to your hardware warranty and various services that you can use
during the warranty period. Your formal Warranty Statement, including the warranty applicable to Cisco
software, is included on the CD that accompanies your Cisco product. Follow these steps to access and
download the Cisco Information Packet and your warranty document from the CD or from Cisco.com.
1.
Launch your browser, and go to this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm
The Warranties and License Agreements page appears.
2.
To read the Cisco Information Packet, follow these steps:
a. Click the Information Packet Number field, and make sure that the part number
78-5235-02C0 is highlighted.
b. Select the language in which you would like to read the document.
c. Click Go.
The Cisco Limited Warranty and Software License page from the Information Packet appears.
d. Read the document online, or click the PDF icon to download and print the document in PDF
format (Adobe Portable Data File).
Note
3.
You must have Adobe Acrobat Reader to view and print PDF files. You can download the
reader from Adobe’s website: http://www.adobe.com
To read translated and localized warranty information about your product, follow these steps:
a. Enter this part number in the Warranty Document Number field:
78-10747-01C0
b. Select the language in which you would like to view the document.
c. Click Go.
The Cisco warranty page appears.
d. Read the document online, or click the PDF icon to download and print the document in PDF
format (Adobe Portable Data File).
You can also contact the Cisco service and support website for assistance:
http://www.cisco.com/public/Support_root.shtml.
Duration of Hardware Warranty
One (1) Year
Replacement, Repair, or Refund Policy for Hardware
Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten
(10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery
times can vary, depending on the customer location.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
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Easy Installation: Try These Steps First! (CRWS Users)
To Receive a Return Materials Authorization (RMA) Number
Contact the company from whom you purchased the product. If you purchased the product directly from
Cisco, contact your Cisco Sales and Service Representative.
Complete the information below, and keep it for reference.
Company product purchased from
Company telephone number
Product model number
Product serial number
Maintenance contract number
Easy Installation: Try These Steps First! (CRWS Users)
If Cisco Router Web Setup (CRWS) is installed in the router, try the procedures in this section to get the
router connected to the Internet. If you specified Security Device Manager (SDM) be installed when you
ordered the router, cable the router and then refer to the “If SDM is Installed On the Router” section on
page 1-14.
This router is configured for the most common type of installation. To set up the router quickly, you can
try performing the following steps:
Step 1
Connect one end of the yellow Ethernet cable to the router. Connect the PCs to the router, and connect
the router to a broadband modem. Make sure that the PCs are turned off.
Step 2
Connect the power. Connect the AC adapter to the router, and plug the AC adapter into a wall socket.
Step 3
Start, or restart, a PC that is connected to the router.
Step 4
Now you can start a web browser and try to connect to a website.
If you connected to a website, the installation is successful. If the website did not appear, or if you want
more information, use this Quick Start Guide.
Overview
This document describes the basic process of cabling and configuring the Cisco 831 and the SOHO 91
routers. Refer to the following documents for more information:
•
Cisco 831 Router and SOHO 91 Router Hardware Installation Guide—Provides detailed cabling and
hardware information for the Cisco 831 and SOHO 91 routers.
•
Cisco 800 Series Routers Software Configuration Guide—Provides detailed cabling and hardware
information for the
Cisco 800 series routers.
•
Upgrading Memory in Cisco 800 Series Routers—Provides information about upgrading memory
in the Cisco 800 series routers.
•
Cisco Router Web Setup Troubleshooting Guide—Provides basic router configuration information.
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Parts List
These documents are available on the Cisco Documentation CD-ROM and on the World Wide Web. You
can access the most current Cisco documentation on the World Wide Web at the following sites:
Note
•
http://www.cisco.com
•
http://www-china.cisco.com
•
http://www-europe.cisco.com
These documents are available on the Cisco 800 and SOHO Series Product Documentation CD, or the
Cisco Documentation CD-ROM, and on the World Wide Web.
Parts List
The shipment of your router includes the following items:
•
One Cisco 831 router, or one SOHO 91 router
•
Two yellow Ethernet cables
•
One light blue console cable
•
One black power adapter
•
One black power supply cord
•
Cisco 800 and SOHO Series Product Documentation CD
Figure 1-1 shows the items included with the router. If any of the items is missing or damaged, contact
your customer service representative.
Figure 1-1
Items Included with the Router
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Verify the PC Setup (CRWS Users)
Note
1
Two yellow Ethernet cables
4
Product documentation and Cisco 800 and
SOHO Series CD-ROM
2
Desktop power adapter
5
Light blue console cable (RJ-45-to-DB-9)
3
Black power cord
An optional cable used for connecting a Cisco 831 router’s console port to an async modem is available
for dial backup and remote management. The SOHO 91 router does not need this cable. This SOHO/800
Series Router Modem Cable needs to be ordered separately. Contact your router vendor to order this
cable.
Verify the PC Setup (CRWS Users)
Before you begin, verify that each computer that will be connected to the router has an Ethernet network
interface card (NIC) installed and that TCP/IP has been configured. Additionally, verify that the
computer is configured to automatically receive an IP address using DHCP. For more information on how
to configure TCP/IP, refer to the documentation that came with your computer, or refer to the Cisco
Router Web Setup User Guide, which is available on the Cisco 800 and SOHO Series Product
Documentation CD. Turn off the PCs after you verify the PC setup.
Note
If SDM is installed on the router, the PC must be configured with a static IP address. Refer to the “If
SDM is Installed On the Router” section on page 1-14.
Connect the Router to a PC
Follow the steps shown after Figure 1-2 to connect the router to a PC. The connection procedure applies
to both the Cisco 831 router and the SOHO 91 router. The built-in switch on the Cisco 831 router and
the SOHO 91 router supports the auto-crossover function, whose autosensing ability allows the router
to connect to the hub or the PC automatically.
Note
Leave turned off the PCs that you connect to the router. Do not turn on the PCs until after you turn on
the router.
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Connect the Router to a PC
Figure 1-2
Connecting the Router to a PC
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(NIC)
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Connect the Router to an External Ethernet Switch (Optional)
Perform the following steps to connect the PC to port 4 on the built-in Ethernet switch:
Step 1
Connect one end of the yellow Ethernet cable to port 4 on the built-in Ethernet switch.
Step 2
Connect the other end of the cable to the RJ-45 port on the NIC installed in the PC.
Note
To connect an Ethernet hub to the router, follow the procedures in the Cisco 831 Router and SOHO 91
Router Hardware Installation Guide.
Note
Leave turned off the PCs that you connect to the router. Do not turn them back on until after you
complete the router installation.
You can connect additional PCs to ports 1, 2, and 3 of the built-in Ethernet switch.
Connect the Router to an External Ethernet Switch (Optional)
If more than four PCs need to be connected to each other in an office, you may connect an external
Ethernet switch to the router’s built-in Ethernet switch to add additional Ethernet connections to the
router. To connect an external Ethernet switch to the Cisco 831 router, follow the steps given after
Figure 1-3. (Figure 1-3 shows a Cisco 831 router, but it also applies to a SOHO 91 router. The connection
procedure applies to both the Cisco 831 router and the SOHO 91 router.)
Figure 1-3
Connecting the Router to an External Ethernet Switch
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switch
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Connect the Router to a DSL or a Cable Modem
Perform the following steps to connect the router to an external Ethernet switch:
Step 1
Connect one end of the yellow cable to built-in Ethernet switch port 4 on the router.
Step 2
Connect the other end of the cable to the available port on the external Ethernet switch to add additional
Ethernet connections.
Turn on the Ethernet switch if it is not already turned on.
Connect the Router to a DSL or a Cable Modem
If your connection to the Internet is provided by a DSL modem or by a cable modem, perform the steps
given after Figure 1-4. (Figure 1-4 shows a Cisco 831 router, but it also applies to a SOHO 91 router.
The connection procedure applies to both the Cisco 831 router and the SOHO 91 router.)
Figure 1-4
Connecting the Router to a DSL or Cable Modem
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Cisco 831 router’s Ethernet
Internet port
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An available port on the modem
Perform the following steps to connect the router to an installed DSL, cable, or long-reach Ethernet
modem:
Step 1
Connect one end of the yellow cable to the router’s Ethernet Internet port.
Step 2
Connect the other end of cable to the available port on the modem.
Follow the instructions provided with your broadband modem to determine which port on the modem to
connect to. Turn on the broadband modem if it is not already turned on.
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Connect a Terminal or PC to the Console Port (Optional)
Connect a Terminal or PC to the Console Port (Optional)
The console port is a service port to which you can connect a terminal or PC in order to configure the
software by using the command-line interface (CLI) or to troubleshoot problems with the router. To
connect a terminal or PC to the console port, follow the steps given after Figure 1-5. (Figure 1-5 shows
a Cisco 831 router, but it applies to a SOHO 91 router. The connection procedure applies to both the
Cisco 831 router and the SOHO 91 router.)
Figure 1-5
Connecting a Terminal or PC to the Console Port
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ETHERN
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Console port on the router
2
DB-9 connector
Perform the following steps to connect the router’s console port to a terminal or PC:
Step 1
Connect the RJ-45 connector on the light blue cable to the router console port.
Step 2
Connect the DB-9 connector to a terminal or PC.
Connect the Power and Turn On the Router
Follow the steps given after Figure 1-6 to connect the AC adapter to the Cisco 831 router and turn it on.
(Figure 1-6 shows a Cisco 831 router, but it applies to a SOHO 91 router. The connection procedure
applies to both the Cisco 831 router and the SOHO 91 router.)
Caution
Be sure to use the power supply that was supplied with your Cisco router. Power supplies for other Cisco
routers will not plug in to the power receptacle on the back panel.
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Connect the Power and Turn On the Router
Figure 1-6
Connecting Power to the Router
82019
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Desktop power adapter
2
Router input jack
5
Power cord plug
3
Power cord
Perform the following steps to connect the router to the AC adapter:
Step 1
Connect one end of the power supply cable to the router’s input jack.
Step 2
Connect the other end of the power supply cable to the desktop power adapter.
Step 3
Plug the power cord of the desktop power adapter into an electrical outlet.
The green OK LED on the front panel of the router lights when you connect the router to a power source.
The router is now ready to be used.
If the green OK LED does not turn on, refer to the “Troubleshooting the Router” chapter in the Cisco 831
and SOHO 91 Routers Hardware Installation Guide, available on the Cisco 800 and SOHO Series
Product Documentation CD.
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Check the PC Configuration (CRWS Users)
Check the PC Configuration (CRWS Users)
Only follow the instructions in this section if CRWS is installed on the router. If SDM is installed, refer
to the “If SDM is Installed On the Router” section on page 1-14.
Each PC that is connected to the router must be configured to use TCP/IP and to use DHCP automatically
to obtain its IP address. Follow these steps to configure each PC that is running Microsoft Windows NT
or Microsoft Windows 95, 98, or 2000. If the PC is running a different version of Microsoft Windows,
refer to the documentation that came with the PC.
Step 1
Start the PC, and open the Control Panel.
Step 2
Click the Network icon to display the Network window.
Step 3
Verify that TCP/IP has been added and associated with the Ethernet adapter. TCP/IP is shown as a cable
icon in the Configuration window on Microsoft Windows 95, 98, and 2000, and as a cable icon in the
Protocol window on Microsoft Windows NT. If the icon is not visible, click Add, and add Microsoft
TCP/IP.
Step 4
To verify that the PC is configured to obtain an IP address automatically, click the TCP/IP cable icon,
and select the IP address tab in the TCP/IP Properties window. If it is unchecked, check Obtain an IP
address from a DHCP server. The IP address and Subnet mask fields should be grayed out.
Step 5
To accept all changes and exit this window, click OK. Then click OK in the Network window.
Step 6
If you are prompted, click Yes to reboot the PC.
For more information on how to configure TCP/IP, refer to the Cisco Router Web Setup Troubleshooting
Guide, which is available on the Cisco 800 and SOHO Series Product Documentation CD.
Connect to a Website (CRWS Users)
Log on to a PC that is connected to the router, open a web browser, and connect to a website. If you
cannot access a website, you must follow the steps in the “If You Cannot Connect to a Website” section.
If you successfully accessed a website, you do not need to change the configuration.
Congratulations! You’ve Completed the Setup!
If you were able to connect to a website, you have completed the cabling and setup of your router, and
you can continue to use it to access the Internet.
If you need to configure more features, click the CRWS link for the feature you need to configure, and
enter configuration values for the router.
The remaining sections of this Quick Start Guide provide information about related documentation and
about the Cisco 800 and SOHO Series Product Documentation CD.
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Start the CRWS Software (CRWS Users)
If You Cannot Connect to a Website
If you cannot connect to the Internet using the factory configuration, or if you have loaded new
Cisco IOS software on the router since you installed it, you can configure the router by using the Cisco
Router Web Setup (CRWS) software, or by using Security Device Manager (SDM) software, if you
specified SDM be installed when you ordered the router. Either CRWS or SDM is already loaded on the
router and is run from a PC connected to the router.
Start the CRWS Software (CRWS Users)
If Cisco Router Web Setup (CRWS) software is loaded on the router you can use it to configure the router
to connect to the Internet. The CRWS software runs on Netscape version 3.0 through 4.7, and on Internet
Explorer version 4.0 or later. Follow these steps to start the CRWS software and configure the router:
Step 1
Start, or restart, a PC connected to one of the built-in switch ports (1, 2, 3, or 4) on the router.
Step 2
Open a web browser. Make sure that the browser is set to work in online mode.
Step 3
•
In Internet Explorer, click the File menu, and verify that the “work offline” option is unchecked.
•
In Netscape, the default selection in the File menu is set to work online.
Type in the following universal resource locator (URL):
http://10.10.10.1
The CRWS dashboard page should appear after one or two minutes.
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Start the CRWS Software (CRWS Users)
Figure 1-7
CRWS Dashboard Page
If the CRWS dashboard page does not appear when you enter the URL http://10.10.10.1, test the
connection between the PC and the router by doing the following:
•
Check that the OK LED on the router is on, and check the cable connection between the router and
the PC.
•
If the CRWS home page still does not appear, verify that the web browser’s “work offline” option is
disabled.
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If SDM is Installed On the Router
•
If the web page still does not appear, verify that the PC is configured to automatically receive an IP
address. Follow the instructions in Step 4 in the “Start the CRWS Software (CRWS Users)” section
on page 1-12. If you need more information, refer to the Cisco Router Web Setup Troubleshooting
Guide, which is available on the Cisco 800 and SOHO Series Product Documentation CD-ROM.
•
If the PC is configured to automatically receive an IP address, but the web page still does not appear,
select Start/Run, type winipcfg in the Run window, and examine the address in the IP address field.
The address should be in the format 10.10.10.X, in which X is a number that is 2 or greater; for
example, 10.10.10.2 or 10.10.10.3. If the IP address is not in this format, verify that an Ethernet
adapter name is visible in the Adapter field. If it is not, return to Step 3 in the “Check the PC
Configuration (CRWS Users)” section on page 1-11, and add TCP/IP to the list of protocols. Then
return to the “Start the CRWS Software (CRWS Users)” section on page 1-12, and complete the
procedure.
Step 4
Click the Router Setup link in the Cisco Router Web Setup home page, and follow the instructions that
appear in the pages that are displayed. If you complete a setup wizard, you need to note the IP address
you assigned the LAN interface and use it to reconnect to the router to give it a
Step 5
When you complete the setup using CRWS, connect to another website, using the connected PC. Setup
is complete, and you can continue using the router.
If SDM is Installed On the Router
If SDM is installed on your router, configure the router by following the instructions in the Cisco
Security Device Manager (SDM) Quick Start Guide.
About the Product CD
The Cisco 800 and SOHO Series Product Documentation CD contains the technical publications for the
Cisco 800 series routers and the SOHO routers.
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About the Product CD
System Requirements
The Cisco 800 and SOHO Series Product Documentation CD runs on systems that meet the
requirements listed in Table 1.
Table 1
System Requirements for Documentation CD
Component
Requirement
Processor
Pentium 150 MHz or faster recommended
PC OS
Microsoft Windows 95
Microsoft Windows 98
Microsoft Windows 2000
Microsoft Windows NT 4.0
Memory
64 MB of DRAM
Drives
4x CD-ROM drive
Monitor
Color monitor capable of 800 x 600 pixel resolution
Software
Netscape 3.0 or later
Internet Explorer 3.0 or later
Adobe Acrobat Reader 3.0 or later
Using the CD Interface
When the CD is first launched, it automatically opens a browser session and displays the CD interface
in the browser window. Within the interface, you can use your mouse to:
•
Select a documentation set from the Select doc set pull-down menu
•
Select a specific document from the Search for a document pull-down menu
From the document drop-down menu on the CD title bar, you can use your mouse to:
•
Click Complete a Survey! (pencil & notepad icon) to access a survey about this CD and the
documentation
•
Click the How To Use This CD link in the left pane to get additional information about this CD
•
Click the Search link in the left pane to get information about searching PDF documents
•
Click the Feedback link in the left pane to send your comments via email
•
Click on the Acrobat Reader icon to install a free copy of Adobe Acrobat Reader 5.0
Changing the Display Properties of Documents
When you first launch the CD, you will notice a list of books in the left pane of your display that you
can use to navigate directly to the book you want to view. When you select a document, Acrobat Reader
opens the book in PDF format and provides a list of topics in the left frame of the Acrobat window. To
disable this option and view the book fully in the window, click the Show/Hide Navigation Pane button
on the Acrobat toolbar. Note that when the bookmarks are hidden, the thumbnails, annotations, and
articles are also hidden.
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Obtaining Documentation
Printing Documents
To print a document:
Step 1
Click the Printer icon on the Acrobat toolbar.
The Windows Print Dialog box appears.
Step 2
Select your default printer, and click OK.
Obtaining Documentation
These sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com
Translated documentation is available at this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM
package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may
be more current than printed documentation. The CD-ROM package is available as a single unit or
through an annual subscription.
Ordering Documentation
You can order Cisco documentation in these ways:
•
Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from
the Networking Products MarketPlace:
http://www.cisco.com/en/US/partner/ordering/index.shtml
•
Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription
Store:
http://www.cisco.com/go/subscription/
•
Nonregistered Cisco.com users can order documentation through a local account representative by
calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere
in North America, by calling 800 553-NETS (6387).
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Obtaining Technical Assistance
Documentation Feedback
You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click
the Fax or Email option in the “Leave Feedback” section at the bottom of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit your comments by mail by using the response card behind the front cover of your
document or by writing to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can
obtain online documentation, troubleshooting tips, and sample configurations from online tools by using
the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access
to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open
access to Cisco information, networking solutions, services, programs, and resources at any time, from
anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a
broad range of features and services to help you with these tasks:
•
Streamline business processes and improve productivity
•
Resolve technical issues with online support
•
Download and test software packages
•
Order Cisco learning materials and merchandise
•
Register for online skill assessment, training, and certification programs
If you want to obtain customized information and service, you can self-register on Cisco.com. To access
Cisco.com, go to this URL:
http://www.cisco.com
Technical Assistance Center
The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance
with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC
Web Site and the Cisco TAC Escalation Center.
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Cisco TAC inquiries are categorized according to the urgency of the issue:
•
Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities,
product installation, or basic product configuration.
•
Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably
impaired, but most business operations continue.
•
Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects
of business operations. No workaround is available.
•
Priority level 1 (P1)—Your production network is down, and a critical impact to business operations
will occur if service is not restored quickly. No workaround is available.
The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of
service contracts, when applicable.
Cisco TAC Web Site
You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time.
The site provides around-the-clock access to online tools, knowledge bases, and software. To access the
Cisco TAC Web Site, go to this URL:
http://www.cisco.com/tac/
All customers, partners, and resellers who have a valid Cisco service contract have complete access to
the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a
Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or
password, go to this URL to register:
http://www.cisco.com/register/
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco
TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:
http://www.cisco.com/tac/caseopen/
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC
Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These
classifications are assigned when severe network degradation significantly impacts business operations.
When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer
automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support
services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network
Supported Accounts (NSA). When you call the center, please have available your service agreement
number and your product serial number.
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