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User Assistance Portal
Getting Started User
Guide
Getting Started
Getting Started
Copyright © 2012 RedPrairie Corporation
All rights reserved.
THE CONTENTS CONSIST OF TRADE SECRETS THAT ARE PROPRIETARY TO REDPRAIRIE
CORPORATION.
THE CONTENTS MAY NOT BE USED OR DISCLOSED WITHOUT THE EXPRESS WRITTEN PERMISSION
OF REDPRAIRIE CORPORATION.
Use is strictly limited to current licensees of RedPrairie Corporation or parties to a non-disclosure or other confidentiality agreement with RedPrairie Corporation.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written permission of
RedPrairie Corporation.
Trademarks
Ecometry, the Ecometry logo, Escalate Retail logo, RedPrairie and the RedPrairie logo are registered trademarks of RedPrairie Corporation and/or its affiliates. All other company names and their associated products and services may be the trademarks and service marks of their respective owners.
ActiveState, ActivePerl, PerlScript and Perl for Win32 are trademarks of ActiveState Corporation.
Statement of Conditions
This document, as well as the product(s) described herein, is subject to change without notice, and should not be construed as a commitment by RedPrairie. The information contained in this document may not reflect the final design in some instances.
The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without warranty. RedPrairie Corporation assumes no liability for any errors or inaccuracies that may appear in this document, makes no warranty of any kind (express, implied, or statutory) with respect to this publication, and expressly disclaims any and all warranties of merchantability, fitness for particular purposes, and non-infringement of third-party right.
RedPrairie Corporation does not assume any liability that may occur due to the use or application of the product(s) described herein. Users must take full responsibility for their applications of any products specified in this document.
The software described in this document is furnished under a license agreement and may only be used in accordance with the terms of that license.
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Table of Contents
RedPrairie User Assistance Portal ____________________________________________________________ 7
Description _____________________________________________________________________________ 7
Benefits _______________________________________________________________________________ 7
Pages and Spaces ________________________________________________________________________ 8
Description _____________________________________________________________________________ 8
Example: Pages and Spaces ______________________________________________________________ 8
Pages ________________________________________________________________________________ 9
Description _________________________________________________________________________ 9
Home Page _________________________________________________________________________ 9
Description ____________________________________________________________________ 10
Example: Home Page Elements ___________________________________________________ 10
Product Home Pages ________________________________________________________________ 12
Description ____________________________________________________________________ 12
Example: Product Home Page Elements _____________________________________________ 13
Documentation Pages ________________________________________________________________ 15
Description ____________________________________________________________________ 16
Example: Documentation Page Elements ____________________________________________ 16
Spaces _______________________________________________________________________________ 17
Description ________________________________________________________________________ 18
Browse Menu ______________________________________________________________________ 18
Example: Browse Menu ______________________________________________________________ 18
Collaborating on the RedPrairie User Assistance Portal __________________________________________ 20
Description ____________________________________________________________________________ 20
Forum _______________________________________________________________________________ 20
Description ________________________________________________________________________ 20
Ground Rules for Use ________________________________________________________________ 20
Participation Encouragement __________________________________________________________ 21
Ground Rules for Comments and Posts __________________________________________________ 22
Description ____________________________________________________________________ 22
Ground Rules __________________________________________________________________ 22
Access the Forum ___________________________________________________________________ 23
Page Comments _______________________________________________________________________ 23
Description ________________________________________________________________________ 23
Example: Page Comment _____________________________________________________________ 24
Add, Modify or Delete a Page Comment __________________________________________________ 24
Reply to a Page Comment ____________________________________________________________ 25
Link to a Page Comment ______________________________________________________________ 26
View or Hide Page Comments _________________________________________________________ 27
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Description ____________________________________________________________________________ 28
Links and Manual Navigation Methods ______________________________________________________ 28
Description ________________________________________________________________________ 28
Example: Navigation Links on the User Assistance Portal ____________________________________ 29
Breadcrumb Trail ____________________________________________________________________ 30
Example: Breadcrumb Trail ____________________________________________________________ 30
Finding Related Content ______________________________________________________________ 31
Automated Search ______________________________________________________________________ 31
Description ________________________________________________________________________ 31
User Assistance Portal Search Elements _________________________________________________ 31
Quick Navigation Menu _______________________________________________________________ 33
Description ____________________________________________________________________ 33
Example: Quick Navigation Menu __________________________________________________ 33
Search Syntax ______________________________________________________________________ 34
Description ____________________________________________________________________ 34
Syntax Table __________________________________________________________________ 34
Subscribing to Content Updates _____________________________________________________________ 36
Description ____________________________________________________________________________ 36
Watches ______________________________________________________________________________ 36
Description ________________________________________________________________________ 36
Watch Types _______________________________________________________________________ 37
Watch or Stop Watching a Page ________________________________________________________ 37
Watch or Stop Watching a Space _______________________________________________________ 37
Enable or Disable Autowatch __________________________________________________________ 39
View Watched Pages and Spaces ______________________________________________________ 40
Following Users ________________________________________________________________________ 41
Description ________________________________________________________________________ 41
Follow or Stop Following Another User ___________________________________________________ 42
View Activity of Users You Are Following _________________________________________________ 44
Define Email Preferences and Notifications __________________________________________________ 45
User Profiles ____________________________________________________________________________ 48
Description ____________________________________________________________________________ 48
Example: User Profile ___________________________________________________________________ 48
Edit Your User Profile ___________________________________________________________________ 49
Favorites _______________________________________________________________________________ 52
Description ____________________________________________________________________________ 52
Example: Favorites List __________________________________________________________________ 52
Add or Remove a Page or Space from Favorites ______________________________________________ 53
View Favorite Pages and Spaces __________________________________________________________ 54
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Generating Documents from Portal Content ___________________________________________________ 56
Description ____________________________________________________________________________ 56
Generate a PDF File from Portal Content ____________________________________________________ 56
Print a Page from the Portal ______________________________________________________________ 60
Staying Connected with RedPrairie __________________________________________________________ 62
Description ____________________________________________________________________________ 62
Related Topics _________________________________________________________________________ 62
Contact a Product Manager _______________________________________________________________ 62
Introduction ________________________________________________________________________ 62
Contacts __________________________________________________________________________ 63
Follow RedPrairie on Twitter ______________________________________________________________ 63
Description ________________________________________________________________________ 63
Example: RedPrairie Twitter Page ______________________________________________________ 64
Report a Documentation Issue ____________________________________________________________ 64
User Groups ____________________________________________________________________________ 67
Description ____________________________________________________________________________ 67
RedPrairie User Groups _________________________________________________________________ 67
User Group Meetings ___________________________________________________________________ 67
Annual Enhancement Surveys ____________________________________________________________ 68
New Release Webinars __________________________________________________________________ 68
Discussion Forum ______________________________________________________________________ 68
How to Join ___________________________________________________________________________ 68
Frequently Asked Questions About the User Groups ___________________________________________ 68
Description ________________________________________________________________________ 68
What are the terms and conditions for participating in the User Groups? _________________________ 69
How do I access the User Groups? ______________________________________________________ 69
How can I be alerted to activity on the pages in the User Group space? _________________________ 69
How do I add a comment to a page? ____________________________________________________ 69
How do I add my contact information to the User Group portal? _______________________________ 69
What is the discussion forum? _________________________________________________________ 70
Add, Modify or Delete User Group Contact Information _________________________________________ 70
Security ________________________________________________________________________________ 72
Hosting ______________________________________________________________________________ 72
Internet Security _______________________________________________________________________ 72
SAS70 _______________________________________________________________________________ 72
Supported Platforms and Accessibility ________________________________________________________ 73
Supported Web Browsers ________________________________________________________________ 73
Accessibility ___________________________________________________________________________ 73
Logins _______________________________________________________________________________ 73
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RedPrairie User Assistance Portal Terms and Conditions _________________________________________ 74
DISCLAIMER FOR THIS SITE ____________________________________________________________ 74
REDPRAIRIE USER ASSISTANCE PORTAL TERMS AND CONDITIONS OF USE __________________ 74
PROVISIONS AND USE OF CONTENT _____________________________________________________ 74
Licenses and Rights _________________________________________________________________ 75
No Support ________________________________________________________________________ 75
Responsibility for Content _____________________________________________________________ 75
CONDUCT ____________________________________________________________________________ 75
Prohibited Conduct __________________________________________________________________ 75
Viruses and Destructive Code __________________________________________________________ 76
DISCLAIMER, LIMITATION AND INDEMNIFICATION __________________________________________ 76
Disclaimer of Warranties ______________________________________________________________ 76
Limitation of Liability _________________________________________________________________ 77
Indemnification _____________________________________________________________________ 77
GENERAL ____________________________________________________________________________ 77
Governing Law and Forum ____________________________________________________________ 77
Modification; Entire Understanding ______________________________________________________ 77
Intellectual Property Notices ___________________________________________________________ 78
Copyright Abuse & Notice _____________________________________________________________ 78
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RedPrairie User Assistance Portal
Description
The RedPrairie User Assistance Portal is a wiki-based repository of product user documentation and technical information. The objective of the portal is to help you be self sufficient in solving issues that you may have when implementing and using RedPrairie products. For example, on the User Assistance Portal you will find the latest release notes, system requirements and installation guides, configuration guides and user guides, as well as quick links to other sources of educational information (such as available training opportunities, user groups and a community forum).
Most importantly, the collaborative features of this wiki-based portal empower you with the opportunity to:
Help RedPrairie continuously improve the content that is delivered by commenting on topics and identifying any information that you perceive to be inaccurate.
Subscribe to content update notifications.
Solicit assistance from and provide support to other RedPrairie product users in a community-based product forum.
Benefits
The User Assistance Portal provides these benefits:
Acts as a single point of access to all relevant user assistance.
Engages you in the RedPrairie product documentation development process.
Supports continuous updates.
Turns RedPrairie documentation into a living, interactive hub where you can come to:
Find answers
Suggest improvements
Identify documentation problems
Propose new content
Exchange ideas
Help others
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Pages and Spaces
Description
A page is a wiki-based document that resides on the User Assistance Portal and provides information about a
RedPrairie product or product feature. A space is an area on the User Assistance Portal that contains all of the wiki pages that pertain to a specific product or source of information. For example, all of the getting started information is located in the Getting Started space. Likewise, all of the RedPrairie Warehouse Management documentation is located in the Warehouse Management space.
Together, pages and spaces provide access to the RedPrairie product documentation, user forums, customer support information, social media links and product training material available on the User Assistance Portal.
Example: Pages and Spaces
This diagram illustrates the relationship between pages and spaces on the User Assistance Portal. The portal is comprised of spaces, each of which contain pages of content.
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Pages
Description
A page is a wiki-based document that resides on the User Assistance Portal and provides information about a
RedPrairie product or product feature. The User Assistance Portal is comprised of these page types:
Home page
– Central navigation hub for the User Assistance Portal that provides direct access to portal navigation elements, portal-wide features and product home pages.
Product home page
– Central navigation hub for each RedPrairie product that provides direct access to product documentation.
Documentation page
– Content that describes RedPrairie products and features. Documentation pages can contain conceptual and procedural information, product overviews, technical specification or configuration information, and are typically comprised of a contents page and individual child pages that contain the content for the document.
Home Page
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Description
The User Assistance Portal home page is the central navigation point for all content and product information on the portal. The home page provides:
Site-wide links to other features in the Support Cloud, such as the Forum, RP University, Support and
User Groups.
Links to available documentation for all RedPrairie products.
Access to videos and information to help you get started using the portal.
Access to the RedPrairie Twitter page
A link to a product manager contact page that provides information about how you can contact your
RedPrairie product manager.
Once you leave the home page to navigate the portal, you can return at any time by clicking the:
Home link in the User Assistance Portal breadcrumb trail.
User Assistance Portal Home link on the left navigation pane.
RedPrairie logo located on the left navigation pane on all the portal pages.
Example: Home Page Elements
This image is an example of the User Assistance Portal home page.
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This table describes the elements available on the User Assistance Portal home page.
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Key Element
Menu
Description
Provides access to other areas of the RedPrairie Support Cloud. For more information about the Forum, RP University, Support or User Groups, see Getting Started Home.
Search fields Lets you enter criteria to search for content on the entire portal. You can configure the product selection drop-down box to search for content across all products or limit your search to a single product.
Translate
Lets you select a language into which all the portal content is translated. The content on all the portal pages will appear in the selected language.
Contents List of the product groups and products for which content is available on the portal. This list provides access to the product home page for each RedPrairie product. You click a product name to access the product's home page.
Explains the purpose of the portal and where to go for additional support.
Welcome message
Getting
Started
Stay
Connected links
Briefly describes how to get started using the portal and provides a link to content that further explains how to use the portal.
Provide access to the RedPrairie Twitter page and a contacts page that provides information about how you can contact your RedPrairie product manager.
Documentation download link
Provides access to the documentation on the portal available in Adobe PDF and ZIP formats.
Product Home Pages
Example: Product Home Page Elements
Description
Product home pages are the central navigation points for all User Assistance Portal content associated with
RedPrairie products. Product home pages provide access to:
Online help and product documentation for current and previous versions of RedPrairie products.
Current and previous versions of product documentation in Adobe PDF and ZIP formats.
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When you navigate from the portal home page to a product home page, the left navigation pane changes from site-wide navigation to product-specific navigation. You can use this product-specific navigation pane to explore all the content for the current version of the selected product. To access previous versions of the product, you click a link in the Previous Versions panel on the product home page.
When you leave a product area, you can return at any time by first navigating to the portal home page, and then selecting the appropriate product from the site-wide navigation. For more information, see
.
Example: Product Home Page Elements
This image is an example of a product home page on the User Assistance Portal.
This table describes the elements available on a product home page.
Key Element
Breadcrumb trail
Description
Provides a visual trail of links from the home page to your current location on the User
Assistance Portal. You can click the links in the breadcrumb trail to open any of the listed pages.
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Navigation pane
Navigation area that appears on the left side of the product home pages and documentation pages. The navigation pane includes these features:
Google Translate
– Lets you select a language into which all the portal content is translated. The content on all the portal pages will appear in the selected language.
Space search
– Limits your search for documentation to the space in which you are currently working. For more information, see
User Assistance Portal Home link
– Provides access to the User Assistance
Portal home page.
Report a Documentation Issue link
– Lets you submit a report identifying errors or omissions in portal content.
Documentation
– Provides links to the available documentation for the product that you are viewing. You can click a document to access the information in the content pane on the right.
Browse menu Provides access to space management pages that let you view and manage information about the space in which you are working. Specifically, the Browse menu lets you view a:
Summary of pages and attachments in the space in which you are working.
Page listing advanced details about the space.
Graphical display of the viewing and editing activity in the space over the current time period.
List of the most popular and active pages in the space.
List of the authors who made the most edits to pages in the space in the current time period.
Links to general information about Atlassian Confluence (the wiki engine that powers the User Assistance Portal).
User menu Displays settings and options specific to your user account. You can use this menu to access:
Your user profile.
Recent activity of the users that you are following.
A list of the personal labels that you have created and the number of pages that contain them.
A list of the pages that you are watching.
Your general and email settings.
Show/Hide icon
Expands or collapses the left navigation pane.
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Portal search field
Version banner
Lets you search the entire User Assistance Portal based on specific search criteria.
Displays the product version to which the current page is associated. You can click the product link displayed in this banner to access previous versions of documentation for the product that you are viewing.
Page header Area that displays the:
Title of the product home page that you are viewing.
Links and information about the author(s) that created and updated the page, and the date on which the page was last updated.
Buttons that provide access to other areas of the RedPrairie Customer Portal.
For more information about the Forum, RP University, Support or User Groups, see Getting Started Home.
Portal task menus that provide links to the various functions that you can perform on the page. You can click the:
Add menu to add a comment on the page that you are viewing.
Tools menu to:
View more detailed information about the page.
Watch the page.
Mark the page as a favorite.
Generate an Adobe PDF file of the page.
Documentation pane
Main viewing area of the product home page. The documentation pane includes these features:
Stay Connected links
– Provide access to the RedPrairie Twitter page and a contacts page that provides information about how you can contact your
RedPrairie product manager.
Documentation panel
– Provides links to and descriptions of the available documentation for the product that you are viewing. You click a link to access the information.
Download link
– Provides access to the documentation on the portal available in Adobe PDF and ZIP formats.
Previous Versions links
– Provides access to previous versions of the documentation available for the product that you are viewing.
Documentation Pages
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Example: Documentation Page Elements
Description
Documentation pages are wiki pages that contain help topics, product overviews and technical documentation for a RedPrairie product. Each documentation page provides targeted information about a single topic and can also include links to other pages related to the topic. To access a documentation page, you click a document on the left navigation pane, and then either click:
A link from the table of contents page that appears on the content pane.
The expand icon ( ) on the left navigation pane to view the contents of the document. You can then click any of the displayed documentation pages to view the content. Documentation pages appear on the left navigation pane in a hierarchy that visually indicates their relationship to other pages. For example, child pages appear nested below parent pages, and can be viewed by clicking next to the parent page.
In addition to informational content about RedPrairie products, documentation pages can also include:
Common portal navigation, reporting and search features. For more information about these features, see
.
Links to previous versions of product documentation.
Links to current and previous documentation in Adobe PDF and ZIP formats.
A user survey that lets you indicate whether the content you are viewing is helpful, and if not, how you would like to see it improved.
Example: Documentation Page Elements
This image is an example of a documentation page on the User Assistance Portal.
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This table describes the elements available on a documentation page.
Key Element Description
Navigation pane
When you open a documentation page, the left navigation pane highlights the page that you are viewing. You can click a link in this pane to view a related topic. For more information about the elements available in the navigation pane, see
Displays content of the topic that you have selected.
Content pane
Related
Topics
User
Survey
Lists links to content that provides additional information about the topic that you are viewing.
Lets you send feedback to the User Assistance team as to whether the content you are viewing is helpful. If you select No, you can also add a comment explaining how you would like to see the content improved to meet your needs.
Spaces
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Description
A space is an area on the User Assistance Portal that contains all of the wiki pages about a specific product or source of information. For example, all of the getting started information is located in the Getting Started space.
Similarly, all of the RedPrairie Warehouse Management information is located in the Warehouse Management space.
When you are working in a space, you have access to:
Pages of content about the subject matter of the space.
A home page that provides an overview of the space contents.
A navigation pane and a search tool to locate information in the space.
The Browse menu that provides advanced options for viewing details about the pages, attachments and settings for the space.
To determine the space in which you are working, you can:
View the space name that appears directly after the Home link on the breadcrumb trail.
Click the Browse menu, and then select Pages. The name of the space appears at the top of the tree view.
Browse Menu
The Browse menu is available on the menu bar of each product home page or documentation page on the portal. You can use this menu to view detailed information about the space in which you are working.
Specifically, you can:
View an expandable tree view of all the pages in the space.
View a list of all the attachments in the space.
Access an advanced menu from which you can
View details about the space, such as who created the space, what labels are applied to the space and the space description.
View templates used in the creation of pages in the space.
Watch the space so that you are notified of any modifications to the content on the pages in the space. For more information, see
.
Add the space to your favorites. For more information, see
View activity charts and details for the space that display:
Pages that have been viewed and edited most frequently.
Most active contributors to content in the space.
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Example: Browse Menu
This image is an example of the product home page in the Warehouse Management space with the Browse menu expanded. The Browse menu is available on the menu bar of all product home pages and documentation pages on the User Assistance Portal.
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Collaborating on the RedPrairie User Assistance
Portal
Description
The User Assistance Portal is a unique environment on which users can collaborate to share experiences and post input about RedPrairie products and documentation. When you collaborate with RedPrairie and with other users on the User Assistance Portal, you can:
Share your unique viewpoint.
Ask questions about products or documentation.
Benefit from the contributions that other users make.
There are several ways in which you can collaborate with RedPrairie and other users on the portal. Specifically, you can:
View, add and reply to comments on any page.
Report a documentation error.
View and contribute to conversations on a community forum.
Forum
Description
The forum is a communication tool that lets you view, post and reply to comments or questions online. On the forum, you will find forums for each RedPrairie product. RedPrairie employees and customers can read your comments or questions, and then respond with their own remarks. You can subscribe to a particular product forum to receive an email whenever a post is made on the forum.
Ground Rules for Use
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In addition to the rules defined on the RedPrairie User Assistance Portal Terms and Conditions page, a simplified list of ground rules were defined to ensure that participation on the forum is a pleasant and helpful experience. To review the ground rules, see
Ground Rules for Comments and Posts .
Participation Encouragement
RedPrairie encourages all employees and customers to participate in forum discussions. To encourage participation, the forum includes a ranking system. Specifically, the forum consists of two user categories,
RedPrairie Internal and Forum User, and within each category there are multiple ranks.
The first category, RedPrairie Internal, is reserved for RedPrairie employees, and the ranks within this category are assigned by a forum administrator. These are the current RedPrairie Internal ranks:
Designer
Developer
RedPrairie User
Services
Administrator
The second category, Forum User, is applicable to all forum users who are not assigned to a rank within the
RedPrairie Internal category including RedPrairie employees, customers and partners. The ranks within the
Forum User category are achieved by actively participating in discussions on the forum. Specifically, by replying to posts, forum users will accumulate points. Forum users will receive:
2
points for posting a reply to a topic.
10
points if their post is accepted and resolves the issue.
This table lists the available rankings and the points required to reach that ranking.
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Rank
New User
Points Required
0
Registered User 10
Extended User 25
Advanced User 50
Deluxe User 75
Mega User
Super User
Ultra User
100
250
500
Expert User
Guru User
750
1000
Platinum User 2500
Diamond User 5000
Ultimate User 7500
Advances in rankings are identified by a series of red stars.
Ground Rules for Comments and Posts
Description
The User Assistance Portal is an environment where RedPrairie customers, partners and employees can comment on documentation and share information about RedPrairie products on a community forum. RedPrairie welcomes and encourages you to participate; however, we do require you to adhere to the terms and
conditions of use
described in RedPrairie User Assistance Portal Terms and Conditions.
In general, we have some simple ground rules for conduct that we expect you to follow.
Ground Rules
RedPrairie does not screen content in advance, consequently, in order to maintain a constructive, informative and helpful environment for discussion, RedPrairie requests that you do not post:
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Content that is inflammatory or nonconstructive.
Content that contains offensive language or personal attacks against other participants.
The same message on multiple pages or in multiple product forums.
Nonconstructive messages about RedPrairie products or services.
Unsolicited messages (including "spams").
Note
If users notify RedPrairie about content that allegedly does not conform to these terms, RedPrairie may investigate the allegation and determine in our sole discretion whether to remove, block or disable access to such content. RedPrairie also reserves the right, but does not undertake the affirmative obligation, to do so on our own initiative if RedPrairie discovers any such content. RedPrairie shall have no liability or responsibility to users for performance or nonperformance of such activities.
Access the Forum
The forum is a communication tool that lets you view, post and reply to comments or questions online. On the forum, you will find individual forums for each RedPrairie product.
To access the forum:
1. At the top of any page on User Assistance Portal, click
Forum
.
Note
The first time you access the forum, you are asked to register. Enter your user name and password, then click
Login
. The forum appears.
2. To view a complete list of how to topics, in the top right corner, click
FAQ
.
Page Comments
Description
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Page comments are a means by which you can communicate with RedPrairie and other members of the
RedPrairie user community about the page that you are viewing. A page comment consists of text, links or images that you can post to pages on the User Assistance Portal. You can use a page comment to ask a question, post additional information or submit feedback about the topic that you are viewing.
When you add a comment to a page, the comment appears in the page footer with your name (linked to your user profile page), picture (if configured), and the date and time you made the comment. All users who view the page will be able to view and reply to comments added to the page. Users can also mouse over your name to follow you. Following you means that they will be notified by email any time you post or reply to a comment on a page on the portal. For more information, see
You can also use the Permalink icon ( ) in the comments area on a page to generate and copy a link of a comment that you can paste to another location either inside or outside of the User Assistance Portal (such as another portal page, email message or word processing file).
You can view, add and reply to comments on any page on the User Assistance Portal. When you add or reply to a comment on a page, the autowatch feature automatically assigns you to watch that page. Watching a page means that you will be notified by email any time a page or comment on the page is modified. For more
Example: Page Comment
This image is an example of a comment posted on the User Assistance Portal.
Add, Modify or Delete a Page Comment
A comment consists of text, links or images that you can post to a page on the User Assistance Portal. You can add a comment to ask a question, post additional information or submit feedback about the topic that you are viewing. You can also modify or delete comments that you previously posted.
To add, modify or delete a page comment:
1. If you have not already done so, open the page on the User Assistance Portal to which you want to add or modify a comment.
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2. If desired, add a comment to a page.
1. Take one of these actions:
From the
Add
menu, select
Comment
. The comment editing pane appears.
Scroll to the bottom of the page and click
Add Comment
. The comment editing pane appears.
2. In the text box, type your comment. If desired, take one or more of these actions:
Click
Rich Text
to use the word processing features (such as bold, italics and text color) to enhance your text.
Click to add an image to your comment.
Click to add a link to your comment.
3. If you want to be notified by email when this page or comments on this page are modified, select the
Watch this page
check box; otherwise, clear it.
Note
If you are already watching the page or the space within which this page exists, the
Watch this page check box is not available.
4. If desired, click
Preview
to view how your comment will look when it is posted.
5. Click
Post
to post your comment to the page.
3. If desired, modify a comment that you posted to a page.
1. Navigate to the comment that you want to modify, and then click
Edit
. The comment editing pane appears in edit mode.
2. In the text box, enter or modify the comment text, images or links as desired.
3. Click
Save
to save your changes and post the modified comment.
4. If desired, delete a comment that you posted to a page.
1. Navigate to the comment that you want to delete.
2. Click
Remove
and then click
OK
. The comment is removed from the page.
Reply to a Page Comment
A comment consists of text, links or images that you can post to a page on the User Assistance Portal. You can respond to comments that other users made to add more information, images or links.
To reply to a page comment:
1. If you have not already done so, open the page on the User Assistance Portal that contains the comment to which you want to reply.
2. Below the comment, click
Reply
. The comment editing pane appears.
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3. In the text box, type your reply. If desired, take one or more of these actions:
Click
Rich Text
to use the word processing features (such as bold, italics and text color) to enhance your text.
Click to add an image to your comment.
Click to add a link to your comment.
4. If you want to be notified by email when this page or comments on this page are modified, select the
Watch this page
check box; otherwise, clear it.
Note
If you are already watching the page or the space within which this page exists, the Watch this page check box is not available.
5. If desired, click
Preview
to view how your comment will look when it is posted.
6. Click
Post
to post your comment to the page.
Link to a Page Comment
You use the Permalink icon ( ) in the comments area on a page to generate and copy a link of a comment that you can paste to another location either inside or outside of the User Assistance Portal (such as another portal page, email message or word processing file).
For example, if you want to reference a specific comment in a comment on another page on the portal, you generate and copy a link to the comment to be referenced, and then you paste the link to a comment on another page. Users can then click the link to open and view the referenced comment. If you paste the link to an email message, when you click the link on the email, the portal opens to the page on which the comment is located (if connected to the internet).
Note
When you click the link, the page on which the comment is located opens and the comment is highlighted in yellow.
To link to a page comment:
1. If you have not already done so, open the page that contains the comment to which you want to link.
2. Scroll to the bottom of the page and next to the comment, right-click .
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3. From the drop-down menu, select
Copy link address
.
4. Open the location to which you to want to copy the link address, and then paste the link.
View or Hide Page Comments
A comment consists of text, links or images that you can post to a page on the User Assistance Portal. You can view or hide comments that others have made to a page when you are viewing the content on that page.
To view or hide page comments:
1. If you have not already done so, open the page on the User Assistance Portal on which you want to view or hide page comments.
2. Take one of these actions.
If you want to...
Then in the Comments area, click...
Hide all page comments from view, . All page comments are collapsed and hidden from view.
Show all previously hidden page comments, on the page.
. All page comments are expanded and appear
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Finding Information on the RedPrairie User
Assistance Portal
Description
The RedPrairie User Assistance Portal provides these methods to help you find information on the portal:
Link and manual navigation
– The portal is comprised of a rich web of hyperlinked product and documentation pages that are organized hierarchically to help you find the information that you need. For example, on the portal home page, you can click a product link to view the home page for that product; then on the product home page, you can click a link to open the named document; and then on the documentation home page, you can click one of more links to view the actual content.
Automated search
– The portal provides these levels of automated search tools:
Space search
– Limits your search for the specified search criteria in the space that you are viewing. When you enter search criteria in this field, the search engine scans all the pages in the current space for an acceptable match.
Portal search
– Searches all the content on the User Assistance Portal for the specified search criteria. When you enter criteria in this field, the search engine scans all the content on the portal for an acceptable match.
Links and Manual Navigation Methods
Example: Navigation Links on the User Assistance Portal
Description
Manual navigation consists of link-based navigation elements, such as links on documentation pages or in breadcrumb trails, that let you navigate through a hierarchy of pages to locate specific content. Manual navigation is useful when you:
Are familiar with the products, user guides and technical documentation available on the User Assistance
Portal, and can easily navigate to your desired pages.
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Want to browse all available documentation for a specific product or feature. For example, if you want to view all available user guides for RedPrairie Warehouse Management, you can click the Warehouse
Management link from the portal home page, and then click the Warehouse Management Help Topics link on the Warehouse Management product home page. Once expanded, the portal displays all of the user guides available for your selection.
Want to explore a list of suggested topics related to the topic that you are viewing.
Example: Navigation Links on the User Assistance Portal
You can expand the product links on the portal home page to access the product for which you are searching.
From the product home page, you can then click to expand documents and groups of topics to select the content that you need.
This image is an example of the navigation pane that appears when you expand the Warehouse Management
Help Topics link on the Warehouse Management product home page.
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Breadcrumb Trail
Breadcrumb navigation consists of a trail of links that appears in the top left corner of the User Assistance
Portal. The breadcrumb trail lets you keep track of your location on the User Assistance Portal by providing links from the home page to your current location on the User Assistance Portal. You can click the links in the breadcrumb trail to open any of the listed pages.
Example: Breadcrumb Trail
This image is an example of the breadcrumb trail that appears when you are viewing this topic, the Links and
Manual Navigation Methods
topic, on the User Assistance Portal. You can click the Home link to return directly to the portal home page, or you can click any page link in between to go to that page.
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Finding Related Content
Many topics on the User Assistance Portal also contain links to related content. Pages that contain related content appear under the "Related Topics" heading at the end of the documentation pages. Related topics link directly to other pages that provide complementary information or more detailed information about the page that you are viewing.
Some examples of related topics are:
Procedures related to the page that you are viewing.
Examples of concepts explained in the page that you are viewing.
More detailed information related to page that you are viewing.
Automated Search
User Assistance Portal Search Elements
Description
Automated search is a navigation feature that lets you automatically search product-specific, space-specific or portal-wide content based on defined keywords or criteria. The automated search user interface is comprised of a collection of search criteria fields that you can use to search the portal for pages containing keywords related to your search. You use the:
Space search field to limit your search to a specific space. A space is a collection of pages on the portal that share similar characteristics (such as the Warehouse Management space and Getting Started space). Limiting your search to a specific space narrows the list of returned pages you receive in your search and ensures that the returned pages are relevant to your area of interest. For example, if you only work with RedPrairie Warehouse Management, then you can use the space search to generate a list of
Warehouse Management topics that match the search criteria you specified.
Portal search fields to search for criteria on the entire portal. For example, if you wanted to learn more about how orders are used in all the RedPrairie products, then you can perform a portal search for
"orders" and see a list of all the topics that contain the term "orders" on the entire portal.
You can perform both space and portal searches from the portal home page as well as the product and documentation pages on the portal.
User Assistance Portal Search Elements
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This image is an example of the search fields available on the User Assistance Portal.
Getting Started
This table describes the search elements available on the User Assistance Portal.
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Key Element
Portal search on the home page
Description
You can use the drop-down list to limit your search to a specific product, or you can leave the default value of
Select Product
to search all products on the portal. When you begin typing a search term in the criteria field, the Quick Navigation menu appears listing possible matches for your criteria. You can select one of the suggested terms, or click the Search button to perform a full search.
Space search on product home and documentation pages
You can use the space search field to limit your search to the space in which you are currently working. For example, if you are in the Warehouse Management space, you can use this field to search for pages that match your criteria in the Warehouse
Management space.
Portal search on product home and documentation pages
You can use the portal search field to search for pages that match your criteria on the entire portal. When you begin typing a search term in the criteria field, the Quick
Navigation menu appears listing possible matches based on your criteria. You can select one of the suggested terms, or select the
Search for
link at the bottom of the list to perform a full search.
Quick Navigation Menu
Example: Quick Navigation Menu
Description
The Quick Navigation menu is a drop-down list that appears when you type criteria into either of the available portal search fields on the portal home page, product pages or documentation pages. The Quick Navigation menu contains a list of pages and other items matched by title to the criteria that you entered.
You can select one of the displayed items in the drop-down list or, if available, click the
Search for
link at the bottom of the list to perform a full search. The option to perform a full search from the Quick Navigation menu is only available on product home pages and documentation pages. To perform a full search on the portal home page, you type your search criteria, ignore the Quick Navigation menu, and then click the Search button.
Example: Quick Navigation Menu
This image is an example of the quick navigation menu available on the portal home page. A similar menu is available when performing a portal search on product home pages and documentation pages.
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Search Syntax
Description
Search syntax is the set of conventions that you can use to perform queries on the User Assistance Portal. You can refine and optimize your search by combining specific search syntax in the criteria field when performing a search.
For example, you can search for all pages that contain the word "orders" by using "orders" as your only criteria.
However, if you want to exclude all topics that pertain to pickup orders, you can type "orders NOT (pickup AND orders)". In this example, the syntax:
NOT is used to indicate that you want to exclude terms from the search criteria.
AND is used to indicate that the topics to be excluded must contain the words "pickup" and "orders".
Syntax Table
This table lists the syntax that you can use to refine your search.
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Name
Exact phrase search
Or search
And search
Syntax
"red and blue" red OR blue red AND blue
Search Result
Searches for content that contains the exact phrase "red and blue".
Searches for content that contains one of the terms "red" or "blue".
Searches for content that contains both the terms "red" and "blue".
Not search
Grouping search
Title search red NOT blue
Excluded term search red blue
-white red AND
(blue OR white) title:red
Searches for content that contains "red" but not "blue".
Searches for content that contains "red" and "blue" but not "white".
Searches for content that must contain "red" but can contain either "blue" or
"white".
Wild card search: single character bl?ck
Searches for content with "red" in the title.
Searches for words that begin with "bl" and end with "ck", such as "black" or
"block". The ? represents one character, and it can be used anywhere within your typed search criteria.
Wild card search red* Searches for words that begin with "red", such as "redbird" or "redwing". The * represents one or more characters, and it can be used anywhere within your typed search criteria.
Fuzzy search octagan~ Searches for similarly spelled words. To search for a word for which you are unsure about its spelling, you can use ~ after the word to return matches for similarly spelled words.
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Subscribing to Content Updates
Description
Subscribing to content updates lets you request automatic notification each time that content on the User
Assistance Portal in which you are interested is modified. When you subscribe to content updates, you receive email notifications when modifications are made to portal content that affect you or your work.
For example, you can
Place a watch on a page or space to ensure that you are informed whenever:
The content of the page or pages in the space is updated or removed.
Comments are added to the page or pages in the watched space.
Follow another user so that you are notified by email when the user performs actions on the User
Assistance Portal.
Subscribe to email notifications so that you are notified when content in which you are interested is modified. For example, you can subscribe to a daily email that summarizes the changed pages for the day, either with or without the actual content that was changed.
Watches
Description
A watch is a setting that you can assign to a page or space so that you are notified by email when:
The watched page is modified.
Any of the pages within the watched space are modified.
Specifically, when you watch a page or space, you receive email notifications each time:
The page or space is edited or removed.
Attachments are either added to or removed from the page or space.
New comments are added to the page or space.
Existing comments are either edited or removed from the page or space.
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You will be notified each time a page or space that you are watching is modified; there is no daily digest for watch notifications. To determine which pages and spaces you are watching, you can view the:
Watch options available in the Tools menu. When:
Watch
is available in the Tools menu, you are not watching the page.
Stop Watching
is available in the Tools menu, you are watching the page.
Watching Space
is available in the Tools menu, you are watching the space to which the page belongs. When you watch a space, you are automatically assigned to watch all the pages in that space.
List of watched spaces in your user profile. For more information, see
View Watched Pages and Spaces .
Watch Types
These are the types of watches:
Manual watch
– Watch that you assign to a page or space manually when you want to be notified of modifications to the page or space.
Autowatch
– Watch that the system assigns to a page by default when you add a comment to a page. If desired, you can change your user settings to disable this feature.
Watch or Stop Watching a Page
A watch is a setting that you can assign to a page so that you are notified by email when the page is edited or removed, or when a comment on the page is added, edited or removed from the page. Use this procedure to manually watch or stop watching a page.
Note
When you watch a space, you are automatically assigned to watch all the pages in that space.
Consequently, the
Watch
and
Stop Watching
menu options referenced in this procedure are replaced by a
Watching Space
menu option. You can select this option to go to the Advanced page where you can choose to stop watching the space. For more information, see
Watch or Stop Watching a Space
.
To watch or stop watching a page:
1. Open the page that you want to watch.
2. From the
Tools
menu, select
Watch
. The
Watch
menu item changes to
Stop Watching
indicating that you are watching the page.
3. To stop watching a page, from the
Tools
menu, select
Stop Watching.
The
Stop Watching
menu item changes to
Watch
indicating that you are no longer watching the page.
Watch or Stop Watching a Space
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A watch is a setting that you can assign to a space so that you are notified by email when elements in the space
(such as pages and attachments) are added, edited or removed. When you watch a space, you are automatically assigned to watch all of the pages in that space. Use this procedure to manually watch or stop watching a space.
To watch or stop watching a space:
1. To watch a space, take one of these actions.
1. Open a page in the space that you want to watch.
2. From the
Browse
menu, select
Advanced
. The Advanced page appears displaying information about the space in which you are working.
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3. In the Subscribe area, click
Start watching this space
. The
Start watching this space
item changes to
Stop watching this space
indicating that you are watching the space.
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2. To stop watching a space, take one of these actions.
To stop watching the space from...
Then...
A page in the watched space,
Take these actions.
1. If you have not already done so, open a page in the watched space.
2. From the
Tools
menu, click
Watching Space
. The Advanced page appears.
3. In the Subscribe area, click
Stop watching this space
. The
Stop watching this space
item changes to
Start watching this space
indicating that you are no longer watching the space.
Any page on the portal,
Take these actions.
1. From the
Browse
menu, select
Advanced
. The Advanced page appears.
2. In the Subscribe area, click
Stop watching this space
. The
Stop watching this space
item changes to
Start watching this space
indicating that you are no longer watching the space.
Enable or Disable Autowatch
Autowatch is a user profile setting that automatically assigns you to watch the pages to which you add a comment. When you are watching a page, you are notified by email when that page is modified. By default, autowatch is enabled meaning that you automatically receive an email notification each time a page you are watching is modified.
Use this procedure to manually enable or disable autowatch.
To enable or disable autowatch:
1. Take one of these actions.
If you are on...
The User Assistance Portal home page,
A product home page or documentation page,
Then...
Take these actions.
1. From the
User
menu (your name), select
Profile.
2. On the page that opens, select the
Settings
tab.
From the
User
menu (your name), select
Settings
.
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2. On the Settings tab, in the Your Settings area, click
. The Email settings page appears.
3. Click
Edit
.
4. Take one of these actions.
If you want to...
Then...
Enable autowatch, Select the
Autowatch
check box.
Disable autowatch, Clear the
Autowatch
check box.
5. Click
Submit
. Your user profile is updated.
View Watched Pages and Spaces
A watch is a setting that you can assign to a:
Page so that you are notified by email when the page is edited or removed, or when a comment on the page is added, edited or removed from the page.
Space so that you are notified by email when elements in the space (such as pages and attachments) are added, edited or removed. When you watch a space, you are automatically assigned to watch all of the pages in that space.
Use this procedure to:
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View your watch setting for a specific page.
View a list of all of the portal pages and spaces that you are watching.
To view watched pages and spaces:
1. To view your watch setting for a specific page, take these actions.
1. Open the page for which you want to view the watch setting.
2. Click the
Tools
menu. If you are:
Watching the page, then the
Stop Watching
menu item is available.
Not watching the page, then the
Watch
menu item is available.
Watching the space to which the page belongs, then the
Watching Space
menu item is available indicating that you are watching this page and all the other pages in the watched space.
2. To view all of the pages and spaces that you are currently watching, take one of these actions.
If you are on...
Then...
The User
Assistance Portal home page,
A product home page or documentation page,
Take these actions.
1. From the
User
menu (your name), select
Profile.
2. Select the
Watches
tab. A list of all the pages and spaces that you are currently watching appears.
3. If desired, click to stop watching a page or space. A message appears stating that you have stopped watching the page or space. If desired, click
Undo
to watch the page or space again.
Take these actions.
1. From the
User
menu (your name), select
Watches
. A list of all the pages and spaces that you are currently watching appears.
2. If desired, click to stop watching a page or space. A message appears stating that you have stopped watching the page or space. If desired, click
Undo
to watch the page or space again.
Following Users
Description
You follow another user so that you are notified by email when the user performs actions on the User Assistance
Portal. Specifically, when you follow another user, you will be notified each time the user:
Adds a comment to a page on the portal.
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Modifies a comment associated with a page on the portal.
Updates their user profile.
Once you are following a user, you can see their activity:
On the Network tab (accessed from the User menu). The Network tab lists all of the tracked activities that you have permission to view for all the users that you are following. For more information, see
. In the same way, people who follow you will be able to see all your posts and comments on the User Assistance Portal, provided they have permission to view the content.
By email notification. You can request email notifications of any activity on the portal. For more
information, see Define Email Preferences and Notifications .
Follow or Stop Following Another User
You follow another user so that you are notified when the user performs actions on the User Assistance Portal.
Use this procedure to follow or stop following a user on the User Assistance Portal.
To follow or stop following another user:
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1. If desired, take one of these actions to follow another user.
If you want to follow a user from...
Then...
A comment or post made by the user on the portal,
Take these actions.
1. Mouse over the user's linked name or profile picture. A tooltip appears.
Your profile settings,
2. Click
Follow
. The
Follow
tooltip item changes to
Stop Following
indicating that you are following the user.
Take these actions.
1. From the
User
menu (your user name), click
Network
. The Network tab appears.
2. In the Following area, type the first few characters of the name (or username) of the user that you want to follow. A list of suggested users that match your criteria appears.
3. From the list, select the user that you want to follow.
4. Click
Follow
. When you refresh the page, the user's name, picture and tracked activities appear.
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2. If desired, stop following another user.
If you want to stop following a user from...
Then...
A comment or post made by the user on the portal,
Take these actions.
1. Mouse over the user's linked name or profile picture. A tooltip appears.
2. Click
Stop Following
. The
Stop Following
tooltip item changes to
Follow
indicating that you are no longer following the user.
Your profile settings,
Take these actions.
1. From the
User
menu (your user name), click
Network
. The Network tab appears.
2. Mouse over the picture of the user that you want to stop following. A tooltip appears.
3. Click
Stop Following
. The
Stop Following
tooltip item changes to
Follow
indicating that you are no longer following the user. When you refresh the page, the profile picture of the user that you stopped following is removed from the
Following list, and their tracked activities no longer appear.
View Activity of Users You Are Following
You follow users so that you are notified when the users perform actions on the User Assistance Portal. Use this procedure to view the activities performed on the User Assistance Portal by the users that you are following.
To view activity of users you are following:
1. From the
User
menu (your user name), click
Network
. The Network tab appears.
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2. The names, pictures and tracked activities of the users that you are following appear.
Getting Started
Define Email Preferences and Notifications
Email notifications are distribution lists to which you subscribe if you want to be notified of modifications made to content on the User Assistance Portal. You can configure email notifications to ensure that you are notified when content in which you are interested is modified, or when users that you are following post comments to portal pages. You can also configure email notifications to specify whether you receive email in HTML or text-only format.
To define email preferences and notifications:
1. From the
User
menu (your user name), click
Settings
.
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2. On the Settings tab, in the Your Settings area, click
. The Email Settings page appears.
3. Click
Edit
.
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4. Select or clear the check boxes as desired.
Field Description
Autowatch Indicates that you are automatically assigned to watch any page to which you add or update a comment. When cleared, you must manually watch pages on which you comment if you want to be notified of any modifications made to the page.
Subscribe to daily updates
Indicates that you will receive a daily email report summarizing the modifications made to all of the pages that you have permission to view on the User Assistance Portal. When cleared, you must assign a watch on the pages to be notified of modifications made to individual pages.
Subscribe to all blog posts
Reserved for future use. Blogs are currently not available on the User Assistance Portal.
Subscribe to network
Indicates that you will receive an email when any user that you are following adds or edits a page comment or updates their personal status.
Notify on my actions
Email format
Indicates that you will receive an email when you add or edit a page comment or when you update your personal status.
Format in which email notifications are sent. These are the valid values:
HTML
– Indicates that emails are sent in HTML format, which provides advanced formatting capabilities, such as headings, bullet lists, images and emphasized text.
Text
– Indicates that emails are sent in plain text format, which provides text, but no additional formatting information.
Show changed content
Show full content
Indicates that emails notifying you of modified content will include the actual content that was changed. This option is only available when you select HTML from the Email format drop-down list. When cleared, notification emails will not include the modified content, even if you receive your emails in HTML format.
Indicates that emails notifying you of modified content will include the entire page that was changed, not just the changed text. This option is only available when you select HTML from the Email format drop-down list. When cleared, notification emails will not include the page content, even if you receive your emails in HTML format.
5. Click
Submit
. The email configurations are saved.
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User Profiles
Description
User profiles are pages on the User Assistance Portal that display account information for each portal user, such as:
Contact information.
A picture or photo.
An activity feed consisting of links to pages that contain comments or postings made by the user on the portal.
You can edit your user profile to update your contact information, or to add or remove the picture associated with your profile; however, you cannot edit or make changes to the profile of another user. Your profile picture is an icon that appears next to your name whenever your name appears on the portal. For example, when you add a comment to a topic, your profile picture appears next to your name. The activity feed on your user profile page is updated automatically by the system whenever you add or edit page comments or forum posts on the User
Assistance Portal.
You can access:
Your profile by clicking the User menu (your user name) and then selecting the Profile option.
The profile of another user by clicking the user's name link that appears next to comments or postings made by that user.
Example: User Profile
This image is an example of a user profile page on the User Assistance Portal.
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Edit Your User Profile
User profiles are pages on the User Assistance Portal that display account information for each portal user. You can edit your user profile to update your contact information, or to add or remove the picture associated with your profile.
IMPORTANT
If you upload a picture, it must be appropriate for business use. Pictures considered inappropriate for business use will be removed.
Note
You cannot edit or make changes to the profile of another user.
To edit your user profile:
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1. From the
User
menu (your user name), select
Profile
. The Profile tab appears.
2. If desired, add or modify your personal details.
1. In the Personal area, click
Edit
.
2. On the page that appears, type or modify the text in any of the available fields.
3. Click
Save
to save your changes and return to the Profile tab.
3. If desired, add or modify a picture for your profile.
1. In the Profile area, click
Picture
.
2. On the page that appears, take one of these actions.
If you want to...
Then...
Select a standard icon,
Take these actions.
1. In the Choose a Profile Picture area, select the icon that you want to use.
2. Click
Set Profile Picture
.
Upload your own profile picture,
Take these actions.
1. In the Upload a Profile Picture area, click
Choose File
.
2. On the Open window, select the picture that you want to use and click
Open
.
3. Click
Upload
.
4. If your uploaded picture is 48x48 pixels or less, it will automatically be added to the profile picture list. Otherwise, take these actions.
1. On the page that appears, on the image, select the area that you want to use as your profile picture. You can:
Drag and drop the square cropping frame over the area of the picture that you want to use as your profile picture.
Scale to size the square cropping frame over the area of the picture that you want to use as your profile picture. To do so, position your cursor over a corner of the square cropping frame, and when the cursor becomes a double-headed arrow, drag the frame to size over the area of the picture that you want to use as your profile picture. Scaling is restricted to a square so that the picture can be resized to 48x48 pixels.
2. Click
Save
. Your picture is automatically scaled for the wiki (48x48 pixels) and appears in the profile picture list.
5. In the picture profile list, select your picture, and then click
Set Profile Picture
.
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4. If desired, delete a picture from your profile.
Note
You can only delete pictures that you have uploaded to the User Assistance Portal. Standard icons cannot be deleted.
1. In the Profile area, click
Picture
.
2. On the page that appears, select the picture that you want to delete.
3. Click
Delete
.
4. When a message appears asking if you want to delete the profile picture, click
Delete
. The uploaded picture is removed from the profile picture list.
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Favorites
Description
Favorites are labels that you add to a page or space on the User Assistance Portal to provide access to the page or home page of the space from a single location on the portal. A label is a key word or tag that categorizes, identifies or bookmarks content on the portal.
When you add a page or space to your favorites:
The
favorites
label is applied to the page or space.
A link to the page or home page of the space is added to your favorites.
A link to the user profile of the last user to edit the page or the home page of the space is added to your favorites.
You can view a complete list of your favorite pages and spaces on the Labels tab (accessed from the User menu). Pages and spaces that appear in your favorites are differentiated by icons that indicate whether they are a space, page or home page. This table describes each icon.
Icon Description
Space
Page
Home page of a space. This icon is used when the home page is a favorite, but the space for the home page is not.
You can also refer to the favorites icon ( ) in the Tools menu on the page to determine whether the page that you are viewing is a favorite. If a page is a favorite, then the star icon next to the favorites menu option appears yellow; otherwise, the star icon appears gray.
Example: Favorites List
This image is an example of favorites that appear on the Labels tab.
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Add or Remove a Page or Space from Favorites
Favorites are labels that you add to a page or space on the User Assistance Portal to provide access to the page or home page of the space from a single location on the portal. Use this procedure to add or remove a page or space from favorites.
To add or remove a page or space from favorites:
1. To add or remove a page as a favorite, take these actions.
1. If you have not already done so, open the page on the User Assistance Portal that you want to add as a favorite.
2. From the
Tools
menu, click
Favorite
. The icon appears next to the menu item indicating that the topic is now a favorite.
3. To remove the page from your favorites, from the
Tools
menu, click
Favorite
. The icon appears next to the menu item indicating that the topic is no longer a favorite.
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2. To add or remove a space as a favorite, take these actions.
1. If you have not already done so, open a page in the space that you want to add as a favorite.
2. From the
Browse
menu, select
Advanced
. The Advanced page appears.
3. In the Subscribe area, click
Add Space to Favorites
. The
Add Space to Favorites
item changes to
Remove Space from Favorites
indicating that the space is now a favorite.
4. To remove the space from your favorites, in the Subscribe area, click Remove Space from
Favorites
. The
Remove Space from Favorites
item changes to
Add Space to Favorites
indicating that the space is no longer a favorite.
View Favorite Pages and Spaces
Favorites are labels that you add to a page or space on the User Assistance Portal to provide access to the page or home page of the space from a single location on the portal. Use this procedure to view a list of your favorite pages and spaces.
To view favorite pages and spaces:
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1. From the
User
menu (your name), click
Labels
. The Labels tab appears listing your favorite pages and spaces.
2. If desired, you can click a:
Page or space name to view the favorite page, or the home page of the favorite space.
User name to view the user profile of the person who last updated the favorite page or the home page of the favorite space.
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Generating Documents from Portal Content
Description
You can print copies or generate Adobe PDF files of the content on the User Assistance Portal to make offline copies of the content available for your review. For example, you can:
Print one or more pages to be able to access the content in a non-computing environment.
Generate an Adobe PDF file from a page or group of pages (such as a user guide) to be able to access the content in an offline environment. You can also generate PDF files for internal distribution to staff members working with RedPrairie products.
Content contained in printed and PDF files is static, whereas content on the User Assistance Portal is live and constantly updating. If you rely on printed or generated PDF files for support of your RedPrairie products, consider subscribing to content updates of the pages or spaces in which you are interested so that you can be notified when the content is modified. For more information, see
Subscribing to Content Updates .
Generate a PDF File from Portal Content
You can generate an Adobe PDF file from portal content to create an electronic copy for offline use. When you generate a PDF file, you can create a file comprised of:
A single page of content.
Multiple pages of related content, specifically a portal page and related child pages.
A user guide.
To generate a PDF file from portal content:
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1. Take one of these actions.
If you want to generate a PDF file from a...
Then open the...
Single page of content, Page that you want to generate into a PDF file.
Page and its related child pages,
User guide,
Parent page from which you want to generate the PDF file. A parent page is the high-level page to which child pages (or sub-pages) are linked.
Table of contents page of the user guide for which you want to generate the
PDF file.
2. From the
Tools
menu, select
Export to PDF
. The Export to PDF window appears.
3. On the General tab, from the
Choose a template
drop-down list, select the template that you want to use when generating the PDF. If you are generating a technical specifications guide, then select RedPrairie
Technical Specifications
; otherwise, select
RedPrairie
.
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4. In the Export area, take one of these actions.
If you want to generate a PDF file from a... Then select...
Only this page
.
Single page of content,
Page and its related child pages,
User guide,
This page and its children
.
This page and its children
.
5. In the Advanced area, select these check boxes:
Output toc macros
Output children macros
Replace thumbnails with corresponding high resolution images
Merge single, first heading and page title
6. Select the
PDF Properties
tab.
Getting Started
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7. If desired, enter this information.
Field Description
PDF Title Text displayed in the title bar of the PDF file.
Author RedPrairie Corporation. Do not modify.
Subject Optional text describing the subject matter of the document.
Keywords Optional text describing the document for use in web searches.
8. Select the
Linking
tab.
Getting Started
9. Select the
Disable links to this Confluence System
check box.
10. Click
Start Export
to begin generating the PDF file.
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11. On the
Export to PDF
window, click
Download
. The File Download window appears.
Getting Started
12. Take these actions.
If you want to...
Then...
Open the PDF file, Click
Open
. The PDF file opens in your PDF viewer.
Save the PDF file, Take these actions.
1. Click
Save
.
2. Browse to the location on your computer where you want to save the file.
3. Click
Save
.
13. On the Export to PDF window, click
Close
.
Print a Page from the Portal
Use this procedure to print a page from the User Assistance Portal using the standard print function in your web browser.
Note
To print multiple pages from the portal at once, export pages or spaces to an Adobe PDF file. For more
information, see Generate a PDF File from Portal Content .
To print a page from the portal:
1. If you have not already done so, open the page on the User Assistance Portal that you want to print.
2. Right-click the page, and then from the shortcut menu, select
.
3. On the Print window, select the print options and click
.
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Staying Connected with RedPrairie
Description
When you are connected with RedPrairie, you have a direct source of information about RedPrairie products, features and news. Staying connected means that you can provide input about RedPrairie software and user assistance while communicating with other users about their experiences and product use. It also means having a direct source of information about the latest RedPrairie news and feature development. Specifically, you can stay connected to the latest RedPrairie news and development plans by:
Subscribing to the RedPrairie Twitter page
– Twitter is an online social network service that RedPrairie uses to broadcast short messages, links and news items to subscribers. When you follow RedPrairie on
Twitter, you receive these messages (called "tweets") automatically.
Contacting a RedPrairie product manager
– Product managers are the creators and owners of product release plans that determine features and functionality that go into major product releases. You can contact your product manager if you want to:
Learn about new features and functionality planned for upcoming releases.
Request new functionality for your product.
Related Topics
Contact a Product Manager
Introduction
RedPrairie product managers are the creators and owners of product release plans that determine features and functionality that go into major product releases. To maximize the value delivered through the product in the release, product managers solicit input from various stakeholders including the RedPrairie Product Strategy organization, RedPrairie Business Units, the RedPrairie Product Development organization and User Groups. A product manager is your go to person for:
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Workforce Management -
Retail
Pratik
Jagad
Bill
Bozeman
Office:
678-639-5749
Office:
678-639-5638
Getting Started
Obtaining information on what is planned for upcoming releases
Advocating new functionality within a product to derive more value in the business area addressed by the product
Contacts
This table lists the RedPrairie product managers, along with the products for which they are responsible and their contact information. If you have questions regarding the direction of a particular RedPrairie product, please feel free to contact the appropriate product manager.
Products Product
Manager
Contact by Phone Send an e-Mail Message
Enterprise Store Operations
Fiona Harris
Office: 678-639-5774 [email protected]
Performance Management
John Moulton
Office: 678-639-5344 [email protected]
Transportation Management
Jason Barker
Traceability
Warehouse
Management
Workforce
Management - Supply
Chain
Scott Zickert
Office: 262-317-2391 [email protected]
Office: 262-317-2441 [email protected]
Follow RedPrairie on Twitter
Example: RedPrairie Twitter Page
Description
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You can use Twitter to stay connected to RedPrairie news at all times. Twitter is an online social network service that lets users send and read text-based posts of up to 140 characters. RedPrairie broadcasts these text-based posts, also known as "tweets," to followers of the RedPrairie Twitter page located at https://twitter.com/#!/redprairiecorp .
You can visit the RedPrairie Twitter page on the User Assistance Portal by clicking on the portal home page and product home pages. If you have a Twitter account, you can follow or stop following RedPrairie from the RedPrairie Twitter page.
If you are not a current Twitter user and would like more information about how to register to receive tweets, see http://www.twitter.com
.
Example: RedPrairie Twitter Page
This image is an example of the RedPrairie page on Twitter.
Report a Documentation Issue
You can report a documentation issue if you want to:
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Report a perceived error in the documentation (for example, if your RedPrairie product does not function as described in the documentation).
Request further information about the topic.
All reported documentation issues are evaluated and addressed by the RedPrairie User Assistance team. When you submit an issue, you will receive confirmation from a User Assistance team member who will communicate with you about the problem and potential resolutions.
To report a documentation issue:
1. If you have not already done so, open the page that contains the issue that you want to report.
2. On the left navigation pane, click
Report a Documentation Issue
. The Report a Documentation Issue page appears.
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3. Enter this information.
Field Description
Your Name
Your email address
Full name used to identify you.
Email address at which you want to be contacted regarding the issue.
Page containing the issue
Description of the issue
Display only. URL of the page that you were viewing when you clicked the Report a Documentation Issue link.
Description of the problem that you identified in the documentation. This is a required field.
4. In the Spam Prevention area, in the
Confirm
box, type the word that appears in the picture.
5. Click
Submit Error Report
. A member of the User Assistance team will contact you to confirm receipt of the notification and to discuss the issue and possible resolutions.
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User Groups
Description
The RedPrairie User Groups are sets of people who have similar interests and goals in advancing RedPrairie products and functionality. The User Group members, distributed throughout the world, regularly meet to share ideas.
RedPrairie User Groups are designed for members to:
Network and learn from other users.
Receive updates on product strategy and direction.
Provide influence to RedPrairie on products and processes.
RedPrairie User Groups
RedPrairie has these User Groups organized by product:
Commerce
Enterprise Store Operations
Transportation Management
Warehouse Management
Warehouse Management - Dispatcher
Workforce Management for Retail
Each User Group has one or more users that represent the group as the leader. RedPrairie coordinates with the leader in planning and facilitating User Group activities.
User Group Meetings
The User Groups have two formal meetings each year:
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In May at RedShift (Americas)
In October at a RedPrairie office
You can access agendas, presentations and more information on the Meeting Agenda pages for a User Group accessed on the User Group Space page.
Annual Enhancement Surveys
RedPrairie conducts an annual voting survey for each User Group in spring; users submit enhancements that they would like to be considered. RedPrairie selects key enhancements for inclusion in the following year’s releases. For a full description of the voting process, see the Voting section for a User Group accessed on the
User Group Space page.
New Release Webinars
With each major release, RedPrairie conducts a new release webinar covering the major enhancements of that release. The webinars are recorded and available for playback on the User Group Space page.
Discussion Forum
Discussion forums are available for members of the User Group Community to ask questions of other users as well as RedPrairie product managers. You can click the Forum button on any page on the User Assistance
Portal to access the forums.
How to Join
Any current customer can participate on a User Group. If you are interested in receiving future User Group communications, please contact Keri Davis at RedPrairie. For User Assistance Portal login credentials, please contact your internal RedPrairie support administrator.
Frequently Asked Questions About the User Groups
What are the terms and conditions for participating in the User Groups?
How do I access the User Groups?
How can I be alerted to activity on the pages in the User Group space?
How do I add a comment to a page?
How do I add my contact information to the User Group portal?
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Description
The following are commonly asked questions regarding User Groups and the Redprairie User Groups space on the User Assistance Portal. You can access the User Group space on the portal to:
View User Group meeting information, which includes agendas and presentations.
View feature enhancement voting information, log requests before voting and discuss designs for winning enhancements.
View and enter User Group member contact information.
Participate in a discussion forum.
What are the terms and conditions for participating in the User Groups?
The terms and conditions for participating in the User Groups on the User Assistance Portal are defined in
RedPrairie User Assistance Portal Terms and Conditions. For a general overview of the terms of use, see
Ground Rules for Comments and Posts
.
How do I access the User Groups?
You access the User Groups from the Support Cloud on the User Assistance Portal. You must have a user name and login to access the User Assistance Portal. Your login information will be provided to you by your internal RedPrairie support administrator.
How can I be alerted to activity on the pages in the User Group space?
You can receive email notifications whenever anyone modifies a page (such as when the page is edited or removed, or when a comment on the page is added, edited or removed from the page) by watching individual pages in the User Group space. If you want to see changes to all the pages in the User Group space, you can watch the space.
You will receive an email notification every time someone makes a modification; there is no daily digest for these notifications. You can stop watching pages or the User Groups space at any time.
For more information on how to watch and stop watching a:
Page on the portal, see
Watch or Stop Watching a Page .
Space on the portal, see Watch or Stop Watching a Space .
How do I add a comment to a page?
A comment is a remark, question, or any other additional information that you want to add to a page. Comments are a means by which your user community can interact with each other and with RedPrairie relative to the content on a specific page. For more information, see
. To manage comments, see
Add, Modify or Delete a Page Comment
.
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How do I add my contact information to the User Group portal?
User Group contact information consists of information that group users add about themselves and their product use to the group contact information page for each User Group. For information about maintaining contact
information, see Add, Modify or Delete User Group Contact Information .
What is the discussion forum?
The forum is a separate communication tool that lets you view, post and reply to comments or questions online.
For information about the discussion forum, see
.
Add, Modify or Delete User Group Contact Information
User Group contact information consists of contact details that you can add about yourself and your product use to the group contact information page. Contact information is optional, and must be maintained by the user to which it applies.
To add, modify or delete User Group contact information:
1. Access your User Group home page.
1. On any page on the User Assistance Portal, click
User Groups
.
2. On the RedPrairie User Groups page, in the Welcome panel, click the User Group for which you want to add, modify or delete contact information.
2. On the User Group home page, in the User Group Contacts area, click Add or View Contact
Information
.
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3. Take one of these actions.
If you want to...
Then...
Add contact information,
Take these actions.
1. Click
New User? Sign Up Here!
. The User Group Contact Information page appears.
2. In the
Name
box, type your name.
3. In the
box, type the email address at which you want to be contacted.
4. If desired, enter information in the remaining boxes.
5. Click
Create User
.
6. Click
Back
to return to the User Group Contact Information page. Your contact information appears in the user group contact information list.
Modify your contact information,
Take these actions.
1. On your User Group contact card, click
Edit
. The Editing User page appears.
2. Modify your contact information as required.
Note
You can modify the contents of the Name and Email boxes; however, you cannot delete that information. If you attempt to save the record without a name or email address, the record will not save.
3. Click
Update User
. The updated contact information appears in the user group contact information list.
Delete your contact information,
On your User Group contact card, click
Remove
, and then click
OK
. Your contact information is removed from the user group contact information list.
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Security
Hosting
The User Assistance Portal is contained in a hosted instance of Atlassian ® Confluence®, an enterprise wiki collaboration software. By using a hosted instance, RedPrairie can focus more time creating, sharing and discussing RedPrairie product documentation with you while RedPrairie's hosting partner, Contegix, administrates and manages every aspect of the documentation server. In addition, RedPrairie is guaranteed
100% uptime and access to the RedPrairie dedicated instance of Confluence, ensuring that you will have continuous access to information.
Internet Security
Contegix uses advanced technology to ensure internet security. For more information of the internet security that
Atlassian provides, see Contegix Security Infrastructure .
SAS70
In addition to regular audits, including third-party application penetration testing, the Contegix facilities have undergone a successful SAS70 Type II audit. SAS70 certifies that a service organization has had an in-depth audit of its controls (including control objectives and control activities), which in the case of Contegix, relates to operational performance and security to safeguard customer data.
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Supported Platforms and Accessibility
Supported Web Browsers
This table describes the supported web browsers.
Browser Version
Microsoft Internet Explorer (Windows) 7, 8
Mozilla Firefox (all platforms)
Safari (Windows and Mac)
3.5, 3.6
4, 5
Note
While not a supported version, RedPrairie has implemented a fix that lets you access and view content on the portal using Microsoft Internet Explorer 9. In addition, while you can access the portal using
Google Chrome (an unsupported platform), we cannot guarantee that all functionality (such as video clips) on the portal will be available.
Accessibility
RedPrairie customers and partners can access the User Assistance Portal from the:
RedPrairie Support Cloud URL
RedPrairie website at this URL: http://www.redprairie.com
RedPrairie employees can access the User Assistance Portal from RedWiki.
Logins
Customers can obtain their login credentials from their internal RedPrairie support administrator.
Employees can use their RedPrairie domain login credentials.
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RedPrairie User Assistance Portal Terms and
Conditions
IMPORTANT
Before using the
RedPrairie User Assistance Portal
you are required to read and agree to the terms and conditions described below. Please read the material, and then sign the agreement at the end of the page.
DISCLAIMER FOR THIS SITE
The purpose of this User Assistance Portal is to provide easy access to RedPrairie product documentation, and to facilitate discussion about RedPrairie software and services. This site shall only be used for obtaining information and for sharing *advice, ideas and truthful information obtained in a lawful manner in compliance with the
RedPrairie User Assistance Portal
. It is unethical and illegal to seek or share the confidential or proprietary information of another entity, unless such information is lawfully made public. Individuals who post inappropriate information will be subject to disciplinary action. Please send an e-mail message to [email protected] with any questions.
REDPRAIRIE USER ASSISTANCE PORTAL TERMS AND
CONDITIONS OF USE
Effective Date: MAY 13, 2011
Please Read These Terms Carefully Before Using This Site
Welcome to the
RedPrairie User Assistance
Portal (the "Site"). Please review the following terms and conditions
(the "Terms") concerning your use of this Site including, but not limited to, accessing, sharing, downloading or uploading any material, content or code (collectively "Content") on or throughout this Site. These Terms form an integral part of and should be read in conjunction with the RedPrairie Terms of Use , the RedPrairie Web Site
Privacy Policy and the RedPrairie Safe Harbor Privacy Policy . Your use of the Site constitutes your consent to all of these policies without modification. If you do not agree to and accept the Terms, please do not use the
Site, access or download any Content from the Site or post or otherwise make any Content available through the
Site. The Terms do not amend or alter in any way the terms of any other software license agreement(s) or other contract(s), which may exist between you and RedPrairie Corporation, Inc. or its affiliates ("RedPrairie").
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PROVISIONS AND USE OF CONTENT
Licenses and Rights
Any Content that is posted, uploaded, shared or otherwise made accessible by you through this Site shall be irrevocably subject to these Terms. By providing Content on or through this Site, you grant to RedPrairie and all
Users of this Site an unrestricted, transferable and sub-licensable, fully-paid, royalty-free, perpetual, irrevocable, nonexclusive license to use, reproduce, modify (including to make and freely use derivative works thereto), publish, translate, distribute (including through multiple tiers), perform and display such Content alone or as part of other works in any form, media, or technology, whether now known or hereafter developed; provided, however, that the foregoing license shall not extend to apply to any RedPrairie proprietary information, technology or code. You hereby disclaim any right to any compensation from RedPrairie in connection with
RedPrairie's exercise of its license rights in and to the Content that you have posted, uploaded, shared or otherwise made accessible through this Site. To the extent that Content is designed for use with RedPrairie proprietary technology, your right to so use such Content is conditioned upon you having a valid license from
RedPrairie for such RedPrairie proprietary technology. Any Content, including but not limited to questions, comments, suggestions, ideas, concepts, techniques, data, materials or information, that you provide to
RedPrairie or on or through this Site shall not be regarded as confidential. Further, RedPrairie shall be free to use any ideas, concepts, know-how, data or techniques contained in any Content for any purpose whatsoever, including, but not limited to, developing, marketing, selling and distributing products that incorporate such ideas, concepts, know-how, data or techniques.
No Support
Please note that RedPrairie shall have no obligation to support, correct or maintain any Content. Furthermore,
RedPrairie does not represent or guarantee the accuracy or reliability of any Content or endorse any opinions expressed by Users. You acknowledge and understand that any reliance on Content accessible through this Site will be at your own risk.
Responsibility for Content
As a community member and user of this Site ("User"), you are responsible for any Content you contribute to or make available on this Site, as well as for the consequences of publishing and distributing such Content.
RedPrairie does not screen Content in advance and is not responsible for screening or monitoring Content posted by Users of the Site. If notified by a User regarding Content that allegedly does not conform to these terms, RedPrairie may investigate the allegation and determine in our sole discretion whether to remove, block or disable access to such Content. RedPrairie also reserves the right, but does not undertake the affirmative obligation, to do so on our own initiative if RedPrairie discovers any such Content. RedPrairie shall have no liability or responsibility to Users for performance or nonperformance of such activities.
CONDUCT
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Prohibited Conduct
In consideration of being allowed to use this Site and access Content, you agree, represent and warrant that you will not: (a) use the Content for any purpose in violation of any laws or regulations; (b) post, store or transmit
Content that is copyrighted, unless you are the copyright owner or have the permission of the copyright owner;
(c) post, store or transmit Content that reveals trade secrets, unless you own them or have the permission of the trade secret owner; (d) post, store or transmit Content that infringes on any other intellectual property rights of others or on the privacy or publicity rights of others; (e) post, store or transmit Content that is obscene, lewd, lascivious, violent, defamatory, threatening, harassing, abusive, hateful, inaccurate, misleading or embarrassing to another User or any other person or entity; (f) post any solicitations, advertisements or other promotional materials on this Site except as otherwise expressly permitted by RedPrairie; (g) interrupt, or attempt to interrupt, the operations of the Site in any way; (h) use or modify any information stored on the Site without authorization; or (i) impersonate another person, entity or User.
Reproduction, copying or redistribution of Site or any Content for commercial purposes is prohibited. Use, reproduction or distribution of material on this Site, which constitutes the personal information, property, photograph or other depiction of any person is subject to state and federal privacy, data protection and other laws.
Viruses and Destructive Code
It is up to you to take precautions to ensure that whatever Content you provide as well as any Content you select for your use is free of such items as viruses, worms and trojan horses or otherwise of a destructive nature.
User Removal
In the event that RedPrairie determines, in our sole discretion, that you have breached any of these Terms, or have otherwise demonstrated conduct inappropriate for this Site, RedPrairie reserves the right to, with or without notice, (a) delete any or all Content provided by you or your agent(s) to this Site; (b) terminate your access to this Site; (c) notify and/or send Content to and/or fully cooperate with the proper law enforcement authorities for further action; and/or (d) take any other action which RedPrairie, in our sole discretion, deem to be appropriate.
DISCLAIMER, LIMITATION AND INDEMNIFICATION
Disclaimer of Warranties
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YOU ACKNOWLEDGE AND AGREE THAT REDPRAIRIE HAS MADE NO EXPRESS WARRANTIES TO YOU
REGARDING THIS SITE AND ANY CONTENT AND THAT SUCH IS BEING PROVIDED TO YOU "AS IS"
WITHOUT WARRANTY OF ANY KIND. REDPRAIRIE DISCLAIMS ALL WARRANTIES WITH REGARD TO
CONTENT, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF
FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, MERCHANTABLE QUALITY, TITLE OR
NON-INFRINGEMENT. REDPRAIRIE MAKES NO REPRESENTATIONS, WARRANTIES OR GUARANTIES
AS TO THE QUALITY, SUITABILITY, TRUTH, ACCURACY OR COMPLETENESS OF ANY OF THE
CONTENT CONTAINED ON THIS SITE. YOU ACKNOWLEDGE THAT THIS SITE AND ANY CONTENT
COULD INCLUDE TECHNICAL OR OTHER INACCURACIES OR ERRORS, AND THAT REDPRAIRIE SHALL
HAVE NO RESPONSIBILITY OR OBLIGATION TO ADDRESS, REMEDY OR CORRECT ANY SUCH
INACCURACIES OR ERRORS. Some states or jurisdictions do not allow the exclusion or limitation of implied warranties, so the above limitation or exclusion may not apply to you. Please see the
Use for additional disclaimers.
Limitation of Liability
IN NO EVENT WILL REDPRAIRIE, ITS AFFILIATES OR AGENTS BE LIABLE TO YOU FOR ANY LOSS OF
USE, INTERRUPTION OF BUSINESS, OR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) REGARDLESS OF THE FORM
OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY
OR OTHERWISE, EVEN IF REDPRAIRIE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Please see the
for additional liability disclaimers.
Indemnification
YOU AGREE TO INDEMNIFY AND HOLD REDPRAIRIE, ITS AFFILIATES AND/OR AGENTS HARMLESS
FROM, AND YOU COVENANT NOT TO SUE REDPRAIRIE, ITS AFFILIATES AND/OR AGENTS FOR, ANY
CLAIMS THAT MAY BE ASSERTED, ARISING OUT OF, RELATING TO, OR BASED ON USE OF THIS SITE
OR ANY CONTENT ON OR MADE ACCESSIBLE BY THIS SITE.
GENERAL
Governing Law and Forum
The terms of use set forth herein and any claims relating hereto shall be governed and construed in accordance with the laws of the State of Wisconsin and jurisdiction and venue for claims arising hereunder is as set forth in the Terms of Use.
Modification; Entire Understanding
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Getting Started
RedPrairie reserves the right to change these terms and conditions at any time without notice and may do so by updating these Terms on this Site. You should visit this page (via the +link) from time to time to review the then-current terms because they are binding on you. Certain provisions of these terms may be superseded by
RedPrairie through expressly designated legal notices or terms located on particular pages on this Site. Any rights not expressly granted herein are reserved by RedPrairie. RedPrairie reserves the right to seek all remedies available by law and in equity for any violation of these Terms. Except as otherwise expressly noted in these Terms, these Terms (when read in conjunction with the RedPrairie Terms of Use , the RedPrairie Web Site
Privacy Policy and the RedPrairie Safe Harbor Privacy Policy ) represent the entire understanding relating to the use of this Site and supersede any prior or contemporaneous, conflicting or additional communications. This Site may contain forward-looking statements that are subject to risks, uncertainties and other factors that could cause actual results to differ materially from those referred to in the forward-looking statements.
Intellectual Property Notices
Certain components of this Site are protected by trade dress and other laws and may not be copied or imitated in whole or in part. RedPrairie, the RedPrairie logo, and/or other RedPrairie products referenced herein are trademarks of RedPrairie Corporation, Inc. or its affiliates, and may be registered in certain jurisdictions. All other product names, company names, marks, logos, and symbols may be the trademarks of their respective owners.
You may not use, and nothing contained on this Site grants by implication, waiver, estoppel or otherwise, any right to use any trademark displayed on the Site without the written permission of RedPrairie or the respective owner. RedPrairie respects the intellectual property rights of others. It is our policy to remove any photos, graphics, trademarks, content or other protectable material submitted to the Site that violate the rights of others.
Copyright Abuse & Notice
RedPrairie will remove Content that violates copyright law. RedPrairie may also suspend access to all or a part of the Site to any User who uses the Site in violation of copyright law. Pursuant to federal law, RedPrairie has implemented procedures for receiving written notification of claimed copyright infringement. If you believe your work has been used in a way that constitutes copyright infringement, then you must send RedPrairie's designated copyright agent written notification of claimed infringement in compliance with the Digital Millennium
Copyright Act ("DMCA"), 17 USC Section 512 et seq
. Please note that you will be liable for damages (including costs and attorneys' fees) if you materially misrepresent that a work or material is infringing your copyrights. If you are not sure whether material available online infringes your copyright, RedPrairie suggests that you first contact an attorney prior to sending us a takedown notice.
To provide adequate notice under this provision:
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Provide RedPrairie with the information set forth below in a written communication via fax or regular mail.
Do not provide written notice through electronic mail unless you receive prior, written authorization from us. All information must be provided in sufficient detail to allow us to properly investigate your claim.
Identify the copyrighted work you believe has been infringed.
Identify the material that you claim is infringing upon your copyright.
Provide information reasonably sufficient for us to contact you, including your name, address, phone number and e-mail address, if possible.
Provide information, if possible, sufficient to enable us to notify the person or entity who is infringing on your copyrights, including name, address, phone number and e-mail, if possible.
Include the following statement in your written notice: "I have a good faith belief that use of the copyrighted materials described herein as allegedly infringing is not authorized by the copyright owner, its agent, or the law."
Include the following statement in your written notice: "I swear, under penalty of perjury, that the information in this notification is accurate and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."
Sign the written notice.
Send the written communication to RedPrairie's designated agent, identified below, at the following address:
RedPrairie Corporation, ATTN: Chief Legal Officer
20700 Swenson Drive, Waukesha WI 53186
OR
fax to:
(262) 317-2005 ATTN: RedPrairie Legal Department, DMCA Complaints
If your content has been removed under this section, and you believe it was done in error or bad faith, you may provide RedPrairie's designated agent, identified above, with counter notice, so long as it meets all of the requirements set forth in 17 U.S.C. § 512(g)(3).
IMPORTANT
Please take special note of part (f) under "Conduct" which states that you agree, represent and warrant that you will not post any solicitations, advertisements or other promotional materials on this Site except as otherwise expressly permitted by RedPrairie.
© 2012 RedPrairie Corporation. All Rights Reserved.
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