Trust 24x7 2.02.0004 - User Guide - Issue 1.01

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Trust 24x7 2.02.0004

(System Manager Version 4.01.0173)

User Guide

Issue 1.01 – 14 January 2011

Trust 24x7 2.02.0004 User Guide

CONTENTS

Changes from Issue 1.00 ........................................................................................... 4

1 Introduction ........................................................................................................... 5

1.1

What Trust 24x7 does .................................................................................................................... 5

1.2

Overview of how to use Trust 24x7 ................................................................................................ 5

1.3

Trust 24x7, LoneWorker, Lone Worker, Lone worker or lone worker ............................................ 5

1.4

Block Diagram ................................................................................................................................ 6

1.5

Overview of how to set up Trust 24x7 ............................................................................................ 7

1.6

What you must know before you read this manual ........................................................................ 8

1.7

System Manager – User Reference Guide .................................................................................... 8

2 System Manager 4.01.0173 and VCII Server 4 ..................................................... 9

2.1

Lone Worker Class Of Service ....................................................................................................... 9

2.1.1

How to set up the Lone Worker Class Of Service ...................................................................... 9

2.1.2

How to restart the VCII Server .................................................................................................. 12

2.2

Lone Worker Mailboxes ............................................................................................................... 14

2.2.1

How to set up a Mailbox that is a Member of the PC Desktop Alert Group .............................. 14

2.2.2

How to set up a Mailbox that is a Member of the Phone Alert Group ....................................... 15

2.2.3

How to set up a Mailbox for an Alert Group .............................................................................. 16

2.2.4

How to use the Group Editor to set up Alert Groups ................................................................ 18

2.2.4.1

How to set up an Alert Group for PC Desktop Alerts ............................................................. 18

2.2.4.2

How to set up an Alert Group for Phone Alerts ...................................................................... 22

2.2.4.3

How to specify Shift Patterns ................................................................................................. 25

2.2.5

How to set up Mailboxes for Lone Workers .............................................................................. 29

2.2.6

How to set up Auto Login for a Mailbox for a lone worker ........................................................ 34

3 How to use Trust 24x7 ........................................................................................ 38

3.1

How to set up a Trust 24x7 Job and record a message .............................................................. 38

3.2

How to cancel or extend a Trust 24x7 Job ................................................................................... 39

3.3

How to change your PIN or record an information only message ............................................... 40

3.4

How to Intentionally Invoke an Alert ............................................................................................. 42

4 Phone Alert ......................................................................................................... 43

5 Desktop (PC) Alert .............................................................................................. 44

6 How to set up the SMS Text Message Facility .................................................... 47

6.1

SMS Gateway Account ................................................................................................................ 47

6.2

Identicom Templates .................................................................................................................... 47

6.2.1

General...................................................................................................................................... 47

6.2.2

Job (Amber) .............................................................................................................................. 48

6.2.3

Emergencies (Red Alert) ........................................................................................................... 49

6.3

How to Register a lone worker to use the SMS Interface ............................................................ 49

6.4

Alarm Groups ............................................................................................................................... 49

7 How to use the SMS Text Message facility ......................................................... 50

7.1

How to Start a Job ........................................................................................................................ 50

7.2

How to Extend a Job .................................................................................................................... 50

7.3

How to Cancel a Job .................................................................................................................... 50

7.4

How to intentionally Issue an Alert ............................................................................................... 51

8 Trust 24x7 Web 2.02.0004 .................................................................................. 52

8.1

Login ............................................................................................................................................. 52

Issue 1.01 – 14 January 2011 Page 2 of 75

Trust 24x7 2.02.0004 User Guide

8.2

Status ........................................................................................................................................... 53

8.2.1

Lone Worker Details (overview) ................................................................................................ 54

8.2.2

Lone Worker Details (detailed) ................................................................................................. 55

8.2.3

Adding or Changing the Picture ................................................................................................ 56

8.2.4

Play Lone Worker Message ...................................................................................................... 58

8.2.5

Display Lone Worker Text Message ......................................................................................... 59

8.2.6

Message Archive ....................................................................................................................... 60

8.2.7

Alarm Audit ................................................................................................................................ 61

8.3

Reports ......................................................................................................................................... 63

8.3.1

Lone worker .............................................................................................................................. 64

8.3.2

Site Code .................................................................................................................................. 67

8.4

Users ............................................................................................................................................ 67

8.5

Admin ........................................................................................................................................... 68

8.5.1

Site Codes ................................................................................................................................. 68

8.5.1.1

Add ......................................................................................................................................... 69

8.5.1.2

Edit ......................................................................................................................................... 70

8.5.1.3

Delete ..................................................................................................................................... 72

8.5.2

Alarm Reasons .......................................................................................................................... 73

8.5.2.1

Add a New Reason ................................................................................................................ 74

8.5.2.2

Edit an Existing Reason ......................................................................................................... 74

Issue 1.01 – 14 January 2011 Page 3 of 75

Trust 24x7 2.02.0004 User Guide

Changes from Version 2.02.0004 – Issue 1.00

Section 2.1.1 (Page 9)

Amended the explanation of the

Archive lone worker messages

parameter.

Issue 1.01 – 14 January 2011 Page 4 of 75

Trust 24x7 2.02.0004 User Guide

1 Introduction

1.1 What Trust 24x7 does

Trust 24x7 enables your organisation to implement a system that can alert you when an employee who works alone may be in difficulty or danger. It raises an alarm in the following two circumstances.

(1)

(2)

Trust 24x7 automatically raises an alarm if an employee does not confirm safe completion of an assignment.

Trust 24x7 enables an employee to raise an alarm if he/she becomes at risk or in danger, and/or requires assistance.

1.2 Overview of how to use Trust 24x7

(1)

(2)

(3)

A lone worker telephones Trust 24x7, and when prompted enters his/her (four-digit) ID number and a PIN.

The lone worker then starts a Trust 24x7 job, records a voice message that contains full details of the task such as location, travel route, duration etc. and specifies a time or duration by which he/she expects to finish the task.

If the lone worker takes longer than anticipated to complete the task, he/she can

(repeatedly) call Trust 24x7 to extend the time of completion.

(4)

(5)

(6)

(7)

(8)

(9)

After the lone worker completes the task, he/she telephones Trust 24x7 again, to cancel the Trust 24x7 job.

NOTE

If the lone worker does not cancel the job, Trust 24x7 calls the lone worker, shortly before the job expires, to prompt the lone worker to either cancel the job or extend the time of completion.

If the lone worker fails to cancel the Trust 24x7 job, or deliberately raises an alarm,

Trust 24x7 sends the recorded voice message to a first alert group.

One member of this group must acknowledge and respond to the message.

This can be a phone group, or a PC group if you have the optional Desktop Alert module.

If nobody responds, Trust 24x7 can then send the recorded voice message to a second alert group.

One member of this group must acknowledge and respond to the message.

If nobody responds, Trust 24x7 can attempt to re-contact the first alert group.

1.3 Trust 24x7, LoneWorker, Lone Worker, Lone worker or lone worker

Trust 24x7 was formerly known as VC LoneWorker. The legends and options of the application vary between LoneWorker, Loneworker, Lone Worker, Lone worker and lone worker. For consistency in this document

lone worker

(all lower case) refers to a person that works alone, and,

Lone Worker

(initial capitals) refers to legends and options of Trust 24x7, irrespective of whether the words are actually capitalised and/or elided.

Issue 1.01 – 14 January 2011 Page 5 of 75

Trust 24x7 2.02.0004

1.4 Block Diagram

The following diagram shows the main components of a typical Trust 24x7 system.

User Guide

Telephone

System

PABX

VCII computer

(tower or rack server fitted with a telephone interface card) with

VC LoneWorker

F

I

R

E

W

A

L

L

I

N

T

E

R

N

E

T

Computer Network

PC with

Internet Explorer and

VC Desktop

Integration

PC with

Internet Explorer and

VC Desktop

Integration

Issue 1.01 – 14 January 2011

PC with

Internet Explorer and

VC Desktop

Integration

Page 6 of 75

Trust 24x7 2.02.0004

1.5 Overview of how to set up Trust 24x7

The following illustration shows a typical configuration of mailboxes for Trust 24x7.

User Guide

7000

PC Group

1000

Members

8000 8001

8002 8003

7001

Phone Group

1001

Members

9000 9001

9002 9003

Trust 24x7 requires the following four categories of mailboxes. The numbers shown on the left are the initial numbers of the four categories of mailboxes shown in the illustration above.

7000 Lone worker mailboxes

1000 Group mailboxes

8000 Desktop (PC) Alert group member mailboxes

9000 Phone Alert group member mailboxes

The illustration above shows Trust 24x7 configured as follows.

The ID of the technician is 7000 and Trust 24x7 sends an alert to the desktop (PC) group

1000. If nobody in this group responds to the alert, Trust 24x7 sends the alert to the phone group 1001. If, nobody in that group responds to the alert, Trust 24x7 sends the alert back to the desktop (PC) group 1000.

The ID of the vet is 7001 and Trust 24x7 sends an alert to the phone group 1001. If nobody in this group responds to the alert, Trust 24x7 sends the alert to the desktop (PC) alert group 1000. If, nobody in that group responds to the alert, Trust 24x7 sends the alert back to the phone group 1001.

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Trust 24x7 2.02.0004 User Guide

Each lone worker has a mailbox, which provides the lone worker access to Trust 24x7 The lone worker also has a designated alert group, to which Trust 24x7 sends an alert if the lone worker does not confirm successful completion of a task, or deliberately raises the alarm.

Before a lone worker starts a task he/she telephones Trust 24x7 and enters his/her ID number

(that is the mailbox number) and a PIN. The lone worker initiates a Trust 24x7 job, specifies a time, by which he/she expects to complete the task and records a message (that is stored in the lone worker’s mailbox).

The lone worker then does the task. If he/she does not confirm completion of the task by the preset time, or the lone worker raises the alarm, VC Lone worker distributes the recorded message to the lone worker’s designated alert group, which distributes it to each member mailbox. If nobody responds to the alert, Trust 24x7 escalates the alert and sends it to the lone worker’s designated escalation group, which in turn distributes it to each member mailbox. If, still, nobody responds to the alert, Trust 24x7 sends it back to the lone worker’s alert group.

NOTE Each of these groups can be a phone alert group or a PC desktop alert group. The alert is passed from one group to another group according to the

Panic To

parameter. See Section 2.2.4.1 (Page 18) and Section 2.2.4.2 (Page 22).

1.6 What you must know before you read this manual

This manual assumes that you know the following:

(1) You know how to use the implementation of Windows®, under which the System

Manager runs;

(2)

(3)

(4)

You know how to use a typical Windows® application, such as one or more Microsoft®

Office® applications.

The System Manager (software) edits all the system parameters that the VCII Server uses. In many cases it effectively edits lists of information.

You must understand how to use search, navigation and edit facilities to edit lists of information. The

System Manager – User Reference Guide

illustrates these facilities and buttons.

You must know how to use the System Manager.

1.7 System Manager – User Reference Guide

This document provides the specific details of how you use the System Manager (software) to set up and administer Trust 24x7. However, you may need to refer to the

System Manager – User

Reference Guide

, for further information.

Issue 1.01 – 14 January 2011 Page 8 of 75

Trust 24x7 2.02.0004 User Guide

2 System Manager 4.01.0173 and VCII Server 4

2.1 Lone Worker Class Of Service

If your system does not have a Lone Worker Class Of Service, you must create it. You must then

restart the VCII Server, as Section 2.1.2 (Page 12) describes. You then create the Lone Worker

Groups and Mailboxes.

2.1.1 How to set up the Lone Worker Class Of Service

Do the following procedure.

(1) Start the System Manager.

(2)

(3)

Select the

Click the

Class of Service

ADD RECORD

view. This displays the

button.

General

tab, by default.

(4) On the

General

tab, set the values below, as shown in the following illustration.

Option

Reference

Class Of Service Name

Operation

Value

Set this to the next available number

Set this to

Lone Worker

.

Select

Lone Worker

from the pull down menu.

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Trust 24x7 2.02.0004 User Guide

(5) On the

Autoattendant

tab, set the values below, as shown in the following illustration.

(6)

Option

Autoattendant

All other check boxes

Rings To Answer

Transfer Type

Blind Transfer Mode

Value

Select this check box, so that it contains a tick.

Deselected, so that they are empty.

Set this to

0

(ZERO).

Do not set this, leave it blank.

Do not set this, leave it blank (or set to

Standard

).

On the

Misc1

tab, set the Lone Worker options you require.

Option

Request site code for lone worker

Value

If this check box is selected, so that it contains a tick, a mailbox with the

Lone Worker

Class Of Service plays a request after the mailbox greeting to request the Site

Code of the lone worker.

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Trust 24x7 2.02.0004 User Guide

Option

Archive lone worker messages

Don’t alarm on bad login password

(7)

Value

If this check box is selected, so that it contains a tick, all lone worker messages are archived. The default archive directory is as follows.

C:\VCONNECT\ARCHIVE

To change this to another directory, do the following two steps.

(1)

(2)

Specify the directory through the

Installation

Menu

option

Miscellaneous Data

. For details refer to the System Manager User Reference

Guide.

Change the following line in the

LW.INI

file.

ArchivePath=C:\VCONNECT\ARCHIVE

If this check box is selected, so that it contains a tick,

Trust 24x7 does NOT issue an alert if a lone worker enters an incorrect PIN or no PIN.

Close (Exit) the System Manager.

Issue 1.01 – 14 January 2011 Page 11 of 75

Trust 24x7 2.02.0004 User Guide

2.1.2 How to restart the VCII Server

Do the following procedure.

(1) If the System Manager runs on a different computer to the VCII Server, go to the computer that runs the VCII Server software.

Issue 1.01 – 14 January 2011 Page 12 of 75

Trust 24x7 2.02.0004

(2) Click the

STOP

button.

User Guide

(3) The VCII Server displays the following window, to request confirmation.

Click the

Yes

button.

(4)

(5)

The VCII Server software stops.

Start the VCII Server software.

Issue 1.01 – 14 January 2011 Page 13 of 75

Trust 24x7 2.02.0004 User Guide

2.2 Lone Worker Mailboxes

2.2.1 How to set up a Mailbox that is a Member of the PC Desktop Alert Group

Do the following procedure.

(1) If necessary, start the System Manager.

(2)

(3)

Select the

Click the

Mailbox

view. This displays the

ADD RECORD

button.

General

tab, by default.

(4) On the

General

tab, set the values below, as shown in the following illustration.

Option

Mailbox

Forename(s)

Surname

Department

Class Of Service

Extension

Password

Company

Deliver to

Issue 1.01 – 14 January 2011

Value

Set this to a suitable number. See Section 1.5 (Page 7).

Set this to

PC Desktop Alert

or the person’s forename(s).

Set this to

Member

or the person’s surname.

Select an appropriate department from the pull down menu or leave this set to the default value

(none)

.

Select

Mailbox Only

from the pull down menu.

Leave this blank.

Leave this as

****

, which is the default value

8888

.

The name of your organisation or you can leave this blank.

Leave this set to the default value

(none)

.

Page 14 of 75

Trust 24x7 2.02.0004 User Guide

(5) Select the

Desktop

tab and set the values below, as shown in the following illustration.

Option

Desktop Notify

Display Text

DTI Enable

Outlook Enable

Integration E-mail

(6) Click the

Apply

button.

Value

Leave this blank or

0

(ZERO).

Leave this blank or

0

(ZERO).

Select this check box, so that it contains a tick.

Leave this check box unselected, so that it is empty.

Leave this blank or

0

(ZERO).

2.2.2 How to set up a Mailbox that is a Member of the Phone Alert Group

Do the following procedure.

(1) If necessary, start the System Manager.

(2)

(3)

Select the

Click the

Mailbox

view. This displays the

ADD RECORD

button.

General

tab, by default.

Issue 1.01 – 14 January 2011 Page 15 of 75

Trust 24x7 2.02.0004 User Guide

(4) On the

General

tab, set the values below, as shown in the following illustration.

Option

Mailbox

Forename(s)

Surname

Department

Class Of Service

Extension

Password

Company

Deliver to

(5) Click the

Apply

button.

Value

Set this to a suitable number. See Section 1.5 (Page 7).

Set this to

Phone Alert

or the person’s forename(s).

Set this to

Member

or the person’s surname.

Select an appropriate department from the pull down menu or leave this set to the default value

(none)

.

Select

Extension Only – No Mailbox

from the pull down menu.

Set this to the extension number of the phone.

Leave this as

****

, which is the default value

8888

.

The name of your organisation or you can leave this blank.

Leave this set to the default value

(none)

.

2.2.3 How to set up a Mailbox for an Alert Group

Do the following procedure.

(1)

(2)

If necessary, start the System Manager.

Select the

Mailbox

view. This displays the

General

tab, by default.

Issue 1.01 – 14 January 2011 Page 16 of 75

Trust 24x7 2.02.0004 User Guide

(3)

(4)

Click the

ADD RECORD

button.

On the

General

tab, set the values below, as shown in the following illustration.

Mailbox

Option

Forename(s)

Surname

Department

Class Of Service

Extension

Password

Company

Deliver to

(5) Click the

Apply

button.

Value

Set this to a suitable number. See Section 1.5 (Page 7).

It is good practice to choose this to be outside the range of extension numbers.

Set this to

PC Desktop Alert

or

Phone Alert

.

Set this to

Group

.

Select an appropriate department from the pull down menu or leave this set to the default value

(none)

.

Select

Mailbox Only

from the pull down menu.

Leave this blank.

Leave this as

****

, which is the default value

8888

.

The name of your organisation or you can leave this blank.

Leave this set to the default value

(none)

.

Issue 1.01 – 14 January 2011 Page 17 of 75

Trust 24x7 2.02.0004 User Guide

2.2.4 How to use the Group Editor to set up Alert Groups

2.2.4.1 How to set up an Alert Group for PC Desktop Alerts

Do the following procedure.

(1)

(2)

(3)

If necessary, start the System Manager.

Select the

Click the

Groups

view. This displays the

ADD RECORD

General

tab, by default.

button (if there are already one or more groups).

(4) On the

General

tab, set the values below, as shown in the following illustration.

Option

Group Type

Group Number

Value

Select

LW Desktop

from the pull down menu.

Select the mailbox that you set up for the

PC Desktop Alert

Group

[see Section 1.5 (Page 7)].

Announce

Issue 1.01 – 14 January 2011

Leave this set to the default value

No

.

Page 18 of 75

Trust 24x7 2.02.0004 User Guide

Retries

Panic to

Confirm Request

Dynamic Group

Play Twice

Linear UCD

(5)

Option

Click the

Apply

button.

Value

This is the number of times that Trust 24x7 attempts to issue the alert to a member of the

Group Number

group, before it escalates to the

Panic to

group, which follows.

The default value is

1

.

If you also set up a mailbox for another alert group, either a

Phone Alert Group

or another

PC Desktop Alert Group

[see

Section 1.5 (Page 7)], you can select it.

Leave this check box unselected, so that it is empty.

Leave this check box unselected, so that it is empty.

Leave this check box unselected, so that it is empty.

Select this check box, so that it contains a tick, to call members

of the alert group [see Section 5 (Page 44)] in order according to

the

Members

tab,

General

subsidiary tab,

Sequence

parameter.

(6) Click on the

Members

tab.

(7) This tab view itself contains three subsidiary tab views

General

,

Timings

and

AMIS

. This step describes how to use just the

General

subsidiary tab to specify members.

NOTE

Section 2.2.4.3 (Page 25) describes how to use the

Timings

subsidiary tab together with the

General

subsidiary tab to specify members with shift patterns.

You do not need to use the

AMIS

subsidiary tab.

Issue 1.01 – 14 January 2011 Page 19 of 75

Trust 24x7 2.02.0004 User Guide

Do the following procedure to add a member.

(a) Click the

ADD RECORD

button (if there are already one or more members).

(b) Specify the following.

Mailbox

Option Value

Select a

PC Desktop Alert Member

from the pull down menu.

Phone

Sequence

Issue 1.01 – 14 January 2011

Leave this blank or set to

0

(ZERO).

This defines the order in which the message is distributed to the

PC Desktops of the members of the group. Set this to

1

,

2

,

3

etc. to define the order. You can set more than one person to the same value to define a priority, so that Trust 24x7 attempts to issue an alert to any member with sequence set to

1

, then to any member with sequence set to

2

, then to any member with sequence set to

3

, and so on.

To utilise a sequence you must select the

General

tab,

Linear UCD

check box

If there is no specific order, you leave this as

1

(ONE) for every member.

Page 20 of 75

Trust 24x7 2.02.0004 User Guide

Active

Option Value

This check box MUST be selected, so that it contains a tick.

NOTE

(c)

If someone is temporarily unavailable, due to holiday, illness etc., you edit these details and deselect the

Active

check box, so that it is empty.

Click the

Apply

button, on the

Members

tab.

(d) Repeat Steps (a) to (c) to add further members.

Issue 1.01 – 14 January 2011 Page 21 of 75

Trust 24x7 2.02.0004 User Guide

2.2.4.2 How to set up an Alert Group for Phone Alerts

Do the following procedure.

(1)

(2)

(3)

If necessary, start the System Manager.

Select the

Click the

Groups

view. This displays the

ADD RECORD

General

tab, by default.

button (if there are already one or more groups).

(4) On the

General

tab, set the values below, as shown in the following illustration.

Option

Group Type

Group Number

Value

Select

Lone Worker

from the pull down menu.

Select the mailbox that you set up for the

Phone Alert

Group

[see Section 1.5 (Page 7)].

Announce

Retries

Issue 1.01 – 14 January 2011

Leave this set to the default value

No

.

This is the number of times that Trust 24x7 attempts to issue the alert to a member of the

Group Number

group, before it escalates to the

Panic to

group, which follows.

The default value is

1

.

Page 22 of 75

Trust 24x7 2.02.0004

Option

Panic to

Confirm Request

Dynamic Group

Play Twice

Linear UCD

(5) Click the

Apply

button.

(6) Click on the

Members

tab.

User Guide

Value

If you also set up a mailbox for another alert group, either a

PC Desktop Alert Group

or another

Phone Alert Group

[see Section 1.5 (Page 7)], you can select it.

Leave this check box unselected, so that it is empty.

Leave this check box unselected, so that it is empty.

Leave this check box unselected, so that it is empty.

Select this check box, so that it contains a tick, to call

members of the alert group [see Section 4 (Page 43) in order

according to the

Members

tab,

General

subsidiary tab,

Sequence

parameter.

(7) This tab view itself contains three subsidiary tab views

General

,

Timings

and

AMIS

. This step describes how to use just the

General

subsidiary tab to specify members.

NOTE

Section 2.2.4.3 (Page 25) describes how to use the

Timings

subsidiary tab together with the

General

subsidiary tab to specify members with shift patterns.

You do not need to use the

AMIS

subsidiary tab.

Do the following procedure to add a member.

(a) Click the

ADD RECORD

button (if there are already one or more members).

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Trust 24x7 2.02.0004

(b) Do either of the following to specify a Phone Alert member.

User Guide

Mailbox

Option Value

Do either of the following.

(a) Select a

(as shown below) and leave

Phone

blank or set to

0

(ZERO).

Phone Alert Member

from the pull down menu

Phone

(b) Leave this blank or set to

(none)

and set

Phone

to an extension number or an external phone number.

See

Mailbox

above.

Issue 1.01 – 14 January 2011 Page 24 of 75

Trust 24x7 2.02.0004 User Guide

Sequence

Active

Option Value

This defines the order in which the message is distributed to the

PC Desktops of the members of the group. Set this to

1

,

2

,

3

etc. to define the order. You can set more than one person to the same value to define a priority, so that Trust 24x7 attempts to issue an alert to any member with sequence set to

1

, then to any member with sequence set to

2

, then to any member with sequence set to

3

, and so on.

To utilise a sequence you must select the

General

tab,

Linear UCD

check box

If there is no specific order, you leave this as

1

(ONE) for every member.

This check box MUST be selected, so that it contains a tick.

NOTE

(d)

If someone is temporarily unavailable, due to holiday, illness etc., you edit these details and deselect the

Active

check box, so that it is empty.

Click the

Apply

button, on the

Members

tab.

(e) Repeat Steps (a) to (d) to add further members.

2.2.4.3 How to specify Shift Patterns

The

Timings

tab enables you to specify the days and times when Trust 24x7 can attempt to deliver an alert to a member of a group. The following example illustrates how to use it to specify a member with shift patterns.

Issue 1.01 – 14 January 2011 Page 25 of 75

Trust 24x7 2.02.0004 User Guide

(1)

Add a member as Section 2.2.4.1 (Page 18) and Section 2.2.4.2 (Page 22), Step (7),

Sub-Step (c) describes.

(2) Click the

Timings

tab.

(3)

This example will specify the times for someone who work a morning shift on Monday,

Tuesday and Wednesday, and an afternoon shift on and Thursday, Friday and Saturday.

Specify the morning shift on Monday, Tuesday and Wednesday.

Issue 1.01 – 14 January 2011 Page 26 of 75

Trust 24x7 2.02.0004 User Guide

(4) Click the

Apply

button, on the

Members

tab.

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Trust 24x7 2.02.0004 User Guide

(5) Click the

General

tab (next to the

Timings

tab) and click the

ADD RECORD

button.

(6) Specify the same mailbox again.

(7) Click the

Timings

tab and specify the afternoon shift.

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(8) Click the

Apply

button, on the

Members

tab.

2.2.5 How to set up Mailboxes for Lone Workers

Do the following procedure.

(1) If necessary, start the System Manager.

(2)

(3)

Select the

Click the

Mailbox

view. This displays the

ADD RECORD

button.

General

tab, by default.

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(4) On the

General

tab, set the values below, as shown in the following illustration.

Mailbox

Option

Forename(s)

Surname

Department

Class Of Service

Extension

Password

Company

Deliver to

Value

Set this to a suitable number. See Section 1.5 (Page 7).

It is good practice to choose this to be outside the range of extension numbers.

NOTE

This mailbox number is the lone worker’s

UserID

.

The lone worker must enter this, unless the mailbox is set up

with Auto Login, which Section 2.2.6 (Page 34) describes.

Set this to the forename(s) of the lone worker.

Set this to the surname of the lone worker.

Select an appropriate department from the pull down menu or leave this set to the default value

(none)

.

Select

Lone Worker

from the pull down menu.

Leave this blank.

Leave this as

****

, which is the default value

8888

.

NOTE

This password is the lone worker’s

PIN

.

The lone worker can change this.

The name of your organisation or you can leave this blank.

Leave this set to the default value

(none)

.

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Trust 24x7 2.02.0004

(5) Click the

Lone Worker

tab.

User Guide

(6) Specify the values below, as shown in the following illustration.

Option

Lone Worker Alarm Group

Callback

Function

Set this to a suitable number. See Section 1.5 (Page 7).

The mobile phone number of the lone worker or a land line number that the lone worker is working close to.

If your implementation of Trust 24x7 provides GPS or

GSM tracking, you must specify this in international format as in the following example, but with no spaces.

+ 44 7777 123 456

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Trust 24x7 2.02.0004

Alarm Delay

Option

Fixed Period (minutes)

Maximum Period (minutes)

Must accept default period

User Guide

Function

To use the SMS text message facility you MUST have a

Voice Connect SMS Gateway account. Contact your

Account Manager to set this up.

This button enables a lone worker to use SMS text messages instead of voice calls to initiate, extend and cancel Trust 24x7 jobs. (You must first enter the number of the mobile phone in the

Callback

box.) Click on this button and wait ten minutes. For full details of the SMS

text message facility refer to Section 6 (Page 47).

If you specify a Callback number you must specify a delay.

If the lone worker does not immediately answer a callback, Trust 24x7 waits for the duration of the delay.

If the lone worker answers the call-back and enters the correct pin, but does not cancel or extend the job, then

Trust 24x7 issues an alert after the delay period.

If the lone worker answers the call-back but enters no pin or an incorrect pin, Trust 24x7 immediately issues an alert.

NOTE.

Refer to Section 2.1.1 (Page 9). If on the

Class Of

Service

view,

Miscellaneous

tab,

Lone Worker

group, you select the

Don’t alarm on bad login password

check box, so that it contains a tick, Trust 24x7 does NOT issue an alert if a lone worker enters an incorrect PIN or no PIN.

If you specify this, Trust 24x7 uses it as a default period for a job.

If you do NOT select the check box

Must accept default period

(so that it is empty) Trust 24x7 offers an extra option to a lone worker, to select the default period.

If you DO select the check box

Must accept default period

(so that it contains a tick) Trust 24x7 constrains a lone worker, to set a job for the default period only.

This specifies a maximum period for a Trust 24x7 job. If a user tries to set up a job for longer than this period,

Trust 24x7 rejects the job and prompts the lone worker to set up a new job.

NOTE.

You can also set this through the menu

Installation

, option

Miscellaneous Data

, in which case it applies to all lone workers.

See

Fixed Period (minutes)

above.

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Trust 24x7 2.02.0004 User Guide

Option Function

Request site code for Lone Worker

If this check box is selected, so that it contains a tick,

Trust 24x7 asks the lone worker to enter a Site Code.

No PIN

If this check box is selected, so that it contains a tick,

Trust 24x7 does not ask the lone worker to enter a PIN when it issues a callback to prompt the lone worker to extend or cancel a job.

NOTE.

You can also set this through the menu

Installation

, option

Miscellaneous Data

, in which case it applies to all lone workers.

Send SMS warning near end of job

If this check box is selected, so that it contains a tick,

Trust 24x7 sends an SMS message 5 minutes before a job expires, to remind the lone worker to cancel or extend the job.

Tracking Settings

Tracking Enabled

Allow Locate Request

Location Icon

History Icon

Interval (seconds)

Tracking Type

Identicom Unit

If this check box is selected, so that it contains a tick,

Trust 24x7 enables tracking of the mobile phone, by GPS for a GPS enabled phone and GSM for a normal phone. It then sends SMS text messages to Trust 24x7 that report the position of the phone.

If this check box is selected, so that it contains a tick,

Trust 24x7 permits a user to request the location of the lone worker.

Not currently used.

Not currently used.

The interval between each SMS that Trust 24x7 receives, which reports the location of the phone.

This may offer one or both of GPS and GSM.

GPS uses satellite to provide a relatively precise position.

GSM is the type of phone network and enables a phone to be tracked to an area around a mobile phone network transmitter. It is less precise than GPS.

This button enables you to select a GPS Schedule. You can specify one or more of these through the menu

Maintenance

, option

GPS Schedules

.

Refer to the Trust 24x7 Identicom User Guide.

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2.2.6 How to set up Auto Login for a Mailbox for a lone worker

The Auto Login facility is available on digital phone systems. It enables Trust 24x7 to recognise the CLI (Caller Line Identity) of the (mobile) phone of a lone worker, and hence the identity of the lone worker. When the lone worker calls Trust 24x7 to start, extend or cancel a job,

Trust 24x7 recognises the (mobile) phone number and passes the call directly to the lone worker’s mailbox, so that the lone worker does not have to enter a UserID.

NOTES

(1)

(2)

This facility can also be configured so that the lone worker does not have to enter a PIN either, as Step (7) describes.

If two or more lone workers share a (mobile) phone, they cannot use this facility. The VCII detects that the lone workers have the same phone number and asks them to enter their UserID and PIN numbers.

Do the following procedure.

(1) Click the Dial Forward tab.

(2) Select the

Multiple Dial Forward

check box.

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Trust 24x7 2.02.0004

(3) Click the

ADD RECORD

button.

(4) Set

Sequence

to

1

.

User Guide

(5) Specify the (mobile) phone number in

Number

.

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Trust 24x7 2.02.0004

(6) Click the

Flags

tab.

User Guide

(7) Clear the

Call On Dial

check box and select the

Auto Login

check boxes.

NOTE

(1)

(2)

If you select the

Login (No Password)

check box, the lone worker does not have to enter the PIN either.

You can always select the

Login (No Password)

option because it is always available. However, it only operates if the

Auto Login

check box is selected.

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Trust 24x7 2.02.0004

(8) Click the

Apply

button, on the

Dial Forward

tab.

User Guide

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3 How to use Trust 24x7

3.1 How to set up a Trust 24x7 Job and record a message

(1)

(2)

Dial the access number for Trust 24x7 and enter your Trust 24x7 UserID.

Trust 24x7 plays the following announcement.

(3)

(4)

(5)

(6)

(f)

(g)

(h)

Please enter your PIN.

Enter your Trust 24x7 PIN.

Trust 24x7 plays the following announcement.

Thank you.

Trust 24x7 plays the following Main Menu.

To enter a new job, Press ONE.

To change your Lone Worker PIN, Press FOUR.

To record an information only message, Press FIVE.

You press ONE.

(a) Trust 24x7 plays the following announcement.

(b)

(c)

(d)

Please enter the length of the job in minutes or press HASH (#) and enter the time as four digits.

Enter the length of the job in minutes, as TWO digits, i.e. in the range 01 to 99, or press the HASH (#) key and enter a time, as four digits, by which you expect to complete the job, for example 1430 for 2:30pm.

Trust 24x7 plays the time.

Trust 24x7 plays the following announcement.

(e)

If this is correct, press ONE.

Or to re-enter, press TWO.

IF you press TWO, Trust 24x7 returns to Step (b).

IF you press ONE, Trust 24x7 plays the following announcement.

Please record your message.

Trust 24x7 sounds a tone.

Record your message. Press STAR (*) to finish recording.

Trust 24x7 plays the following announcement.

If this is correct, Press ONE.

Or to review, Press TWO.

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Trust 24x7 2.02.0004 User Guide

(k)

(n)

If you press ONE, Trust 24x7 plays the following announcement and returns to

the Main Menu, in Section 3.2 (Page 39), Step (6).

The job was successfully recorded.

If you press TWO, Trust 24x7 plays your recorded message and responds.

If this is correct, Press ONE.

Or to re-record, Press TWO.

If you press ONE, Trust 24x7 plays the following announcement and returns to

the Main Menu, in Section 3.2 (Page 39), Step (6).

The job was successfully recorded.

If you press TWO, Trust 24x7 returns to Step (f).

3.2 How to cancel or extend a Trust 24x7 Job

(1)

(2)

You can cancel or extend a Trust 24x7 job in two situations.

(a) You intentionally call Trust 24x7, to cancel or extend a job. Dial the access number for Trust 24x7 and enter your Trust 24x7 UserID.

(b) Trust 24x7 calls you, shortly before a job expires, to prompt you to cancel or extend the job.

Trust 24x7 plays the following announcement.

(3)

(4)

(5)

(6)

(7)

Please enter your PIN.

Enter your Trust 24x7 PIN.

Trust 24x7 plays the following announcement.

Thank you.

Trust 24x7 plays the following Main Menu.

To cancel the current job, Press TWO.

To extend the current job, Press THREE.

To change your Lone Worker PIN, Press FOUR.

To record an information only message, Press FIVE.

You press TWO.

(a) Trust 24x7 plays the following announcement and returns to the Main Menu, in

Section 3.1 (Page 38), Step (6).

The current job was successfully cancelled.

You press THREE.

(a) Trust 24x7 plays the following announcement.

To extend your job either enter the number of minutes as two digits or press

HASH (#) followed by the new end time as four digits.

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(b)

(c)

(d)

(e)

(f)

(g)

(h)

(k)

Enter the length of the job in minutes, as TWO digits, i.e. in the range 01 to 99, or press the HASH (#) key and enter a time, as four digits, by which you expect to complete the job, for example 1430 for 2:30pm.

Trust 24x7 plays the time.

Trust 24x7 plays the following announcement.

If this is correct, press ONE.

Or to re-enter, press TWO.

IF you press TWO, Trust 24x7 returns to Step (b).

IF you press ONE, Trust 24x7 plays the following announcement.

To record a new message, Press ONE.

To leave the existing message, Press TWO.

IF you press TWO, Trust 24x7 plays the following announcement and returns to the Main Menu in Step(6).

The current job was successfully updated.

IF you press ONE, Trust 24x7 plays the following announcement.

Please record your message.

Trust 24x7 sounds a tone.

Record your message. Press STAR (*) to finish recording.

Trust 24x7 plays the following announcement.

If this is correct, Press ONE.

Or to review, Press TWO.

(m) If you press ONE, Trust 24x7 plays the following announcement and returns to the Main Menu in Step(6).

The current job was successfully updated.

If you press TWO, Trust 24x7 plays your recorded message and responds.

(n)

If this is correct, Press ONE.

Or to re-record, Press TWO.

If you press ONE, Trust 24x7 plays the following announcement and returns to the Main Menu in Step(6).

The current job was successfully updated.

If you press TWO, Trust 24x7 returns to Step (g).

3.3 How to change your PIN or record an information only message

(1) Dial the access number for Trust 24x7 and enter your Trust 24x7 UserID.

Issue 1.01 – 14 January 2011 Page 40 of 75

Trust 24x7 2.02.0004 User Guide

(2)

(3)

(4)

(5)

(6)

Trust 24x7 plays the following announcement.

Please enter your PIN.

Enter your Trust 24x7 PIN.

Trust 24x7 plays the following announcement.

Thank you.

Trust 24x7 plays the Main Menu, which ends with the following two options.

To change your Lone Worker PIN, Press FOUR.

To record an information only message, Press FIVE.

You press FOUR.

(a) Trust 24x7 plays the following announcement.

(b)

(c)

Please enter your new PIN.

As you enter each digit of your 4-digit PIN, Trust 24x7 announces each digit.

Trust 24x7 plays the following announcement.

(d)

(e)

Please enter your new PIN again.

As you re-enter each digit of your 4-digit PIN, Trust 24x7 announces each digit.

Trust 24x7 plays the following announcement.

(b)

(c)

(d)

(f)

Your PIN has been changed.

Trust 24x7 returns to the Main Menu.

You press FIVE.

(a) Trust 24x7 plays the following announcement.

(e)

(f)

Please record your message. This will not log you on or set an alarm.

Trust 24x7 sounds a tone.

Record your message. Press STAR (*) to finish recording.

Trust 24x7 plays the following announcement.

If this is correct, Press ONE.

Or to review, Press TWO.

If you press ONE, Trust 24x7 returns to the Main Menu.

If you press TWO, Trust 24x7 plays your recorded message and responds.

If this is correct, Press ONE.

Or to re-record, Press TWO.

If you press ONE, Trust 24x7 returns to the Main Menu.

If you press TWO, Trust 24x7 returns to Step (b).

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3.4 How to Intentionally Invoke an Alert

A lone worker can intentionally invoke an alert, to initiate the escalation procedure, if the lone worker requires assistance or encounters an emergency situation.

To intentionally invoke an alert, do one of the following.

(1) Call Trust 24x7, enter your ID number, but do NOT enter a PIN.

(2) Call Trust 24x7, enter your ID number, and enter an incorrect PIN.

NOTE

Refer to Section 2.1.1 (Page 9). If on the

Class Of Service

view,

Miscellaneous

tab,

Lone Worker

group, you select the

Don’t alarm on bad login password

check box, so that it contains a tick, Trust 24x7 does NOT issue an alert if a lone worker enters an incorrect PIN or no PIN.

(3) Do NOT cancel a Trust 24x7 job, and allow it to expire.

Section 4 (Page 43), which follows, and Section 5 (Page 44) describe what happens when

Trust 24x7 issues an alert.

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4 Phone Alert

If a lone worker fails to cancel or extend a Trust 24x7 job before it expires, or intentionally

invokes an alert [see Section 3.4 (Page 42)], Trust 24x7 attempts to issue an alert to one member

of the Alert Group(s). See Section 1.2 (Page 5). If there is a Phone Alert Group it calls each

member in turn. When a member answers a call, the call proceeds as follows.

(1) Trust 24x7 plays the following announcement.

(2)

(3)

(4)

This is an alarm call from the lone worker system.

Trust 24x7 plays the message recorded by the lone worker.

Trust 24x7 plays the following announcement.

To acknowledge this call, Press ZERO.

To repeat the message and acknowledge the call, Press ONE.

If you press ONE, Trust 24x7 replays the lone worker’s message and returns to Step (3).

If you press ZERO, Trust 24x7 plays the following message and ends the call.

The call was accepted.

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5 Desktop (PC) Alert

If a lone worker fails to cancel or extend a Trust 24x7 job before it expires, or intentionally

invokes an alert [see Section 3.4 (Page 42)], Trust 24x7 attempts to issue an alert to one member

of the Alert Group(s). See Section 1.2 (Page 5). If there is a Desktop Alert Group it issues an alert

to each member in turn. When a member responds to an alert, the response proceeds as follows.

(1) The Desktop Integration Alert displays a window similar to the following.

(2) If you click on the

Reject

button, the above window closes and Trust 24x7 tries to issue the alert to another member of the group.

If you click the

Accept Alert

button, Desktop Integration Alert displays the following request for confirmation. Click the

Yes

button.

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Trust 24x7 2.02.0004

(3) The Desktop Integration Alert displays a window similar to the following.

User Guide

The

OK

button is initially disabled and greyed out. You must click at least one of the other three buttons to enable the

OK

button.

If you click the

More Details

button, Trust 24x7 displays the details of the lone worker,

similar to that shown in Section 8.2.2 (Page 55).

If you click the

Play message on PC

button, the Desktop Integration Alert plays the message recorded by the lone worker in Microsoft® Windows® Media Player.

If you click the

Play message on phone

button, the Desktop Integration Alert displays the following window, into which you key your extension (or phone) number to listen to the message recorded by the lone worker.

Issue 1.01 – 14 January 2011 Page 45 of 75

Trust 24x7 2.02.0004

(4) Click the

OK

button.

User Guide

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6 How to set up the SMS Text Message Facility

You can configure Trust 24x7 to enable lone workers to issue SMS text messages to start, extend and cancel Trust 24x7 jobs.

Trust 24x7 implements the SMS text message facility through the facilities provided for the

Identicom unit, which the

Trust 24x7 Identicom User Guide

describes.

6.1 SMS Gateway Account

To use the SMS text message facility you require a Voice Connect SMS Gateway Account.

(1) Contact your account manager to set one up.

(2) The

Trust 24x7 Identicom User Guide

describes how to configure Trust 24x7 to use it.

COSTS

(a)

(b)

Each SMS text message that a lone worker sends to Trust 24x7 is charged at the rate agreed with your provider, which will appear on the mobile phone bill.

There is a further cost of 1p for each message. This is the cost for each text message that the SMS Gateway receives.

6.2 Identicom Templates

If you wish to use the SMS text message command to extend a job, as Section 7.2 (Page 50)

describes, you must first set up and use an Identicom template. Most of the parameters are not relevant for an ordinary mobile phone, but the System Manager constrains you to enter a value in all boxes. The following illustrations show you what to enter. Refer to the

Trust 24x7

Identicom User Guide

for further details and how to apply the template.

6.2.1 General

(1)

(2)

Enter

SMS Facility

or something similar in the

Template Description

.

Use the dummy number

07777 – 123 456

for the phone numbers.

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Trust 24x7 2.02.0004

6.2.2 Job (Amber)

(1) Use the dummy number

07777 – 123 456

for the phone number again.

User Guide

(2)

(3)

Change the

Length of job

from the default if appropriate.

Trust 24x7 uses this value if the lone worker does not specify a time, as Section 7.1

(Page 50) describes.

Change the

Job extend time

from the default if appropriate.

The extend command, which Section 7.2 (Page 50) describes, uses this value.

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6.2.3 Emergencies (Red Alert)

(1) Use the dummy number

07777 – 123 456

for the phone number again.

User Guide

6.3 How to Register a lone worker to use the SMS Interface

Refer to Section 2.2.5 (Page 29), parameters

Callback

and

Register for SMS Interface

.

6.4 Alarm Groups

(1)

(2)

(3)

The lone worker can ONLY alert to a PC Desktop Alert Group.

That alert group can ONLY pass an alert to another PC Desktop Alert Group.

When a member of the alert group receives an alert, he/she must press the

More Details

button. This invokes the Trust 24x7 web interface, which displays the text message that

Section 7.1 (Page 50) describes.

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Trust 24x7 2.02.0004 User Guide

7 How to use the SMS Text Message facility

7.1 How to Start a Job

(1) Send a SMS text message with the details of your job to the following number.

(2)

07797 805 452

You must put one the following commands, followed by a space, at the beginning of the

SMS text message, to specify the duration of the job.

Command Length of Job Command Length of Job

.30t

.45t

.60t

.75t

.90t

30 minutes

45 minutes

60 minutes (1 hour)

75 minutes

90 minutes

.1t

.2t

.3t

.4t

.5t

1 hour

2 hours

3 hours

4 hours

5 hours

.6t

.7t

.8t

.9t

6 hours

7 hours

8 hours

9 hours

7.2 How to Extend a Job

Send the following SMS text message

.e

to the following number.

07797 805 452

NOTES

(1)

(2)

The case is unimportant, i.e. it can be

.E

or

.e

.

You MUST first set up and use an Identicom template to utilise this command. Refer to the

Trust 24x7 Identicom User Guide

.

7.3 How to Cancel a Job

Send the following SMS text message

ok

to the following number.

07797 805 452

NOTE

The case is unimportant, i.e. it can be

OK

,

Ok

or

ok

.

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7.4 How to intentionally Issue an Alert

Send the following SMS text message

help

to the following number.

07797 805 452

NOTE

The case is unimportant, i.e. it can be

HELP

,

Help

or

help

.

User Guide

Issue 1.01 – 14 January 2011 Page 51 of 75

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8 Trust 24x7 Web 2.02.0004

8.1 Login

Do the following procedure.

(1) Start your web browser (such as Internet Explorer) and browse to your Trust 24x7 Web start page.

NOTE

Voice Connect inform you of the address of the start page of Trust 24x7 Web when we install the Trust 24x7 software.

Trust 24x7 Web displays a view similar to the following.

(2) Click on the

Click here to enter

link or wait.

Trust 24x7 Web displays the following login view.

(3) Key in your

Username

and

Password

and click the

Login

button.

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8.2 Status

(1) After you login, Trust 24x7 Web displays a view similar to the following. The blue buttons indicate lone workers that do NOT have an active job.

(2) If a lone worker does not have an active job, the button is blue as shown below.

If a lone worker has recorded a ‘not logged in’ message, the button has a picture of a tape cassette on it.

If a lone worker initiates a job, which is active and has not expired, the button is green, as shown below.

If a lone worker has an active job that has expired and Trust 24x7 has issued a

Callback

(

Mailbox

view,

Loneworker

tab), the button is orange, as shown below, until the lone worker cancels or extends the job, or the

Alarm Delay

period elapses and the job alarms.

If a lone worker has an active job that is alarmed, because the lone worker purposely initiated the alarm, or because the lone worker did not cancel or extend the job when it expired, the button is red, as shown below.

If a lone worker has an active job, which is alarmed, and the alarm has been acknowledged, the button is red with a white cross, as shown below.

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If a lone worker is in a designated hazardous area, the button has a yellow triangle, as shown below.

(3)

The yellow triangle can appear on a button indicating an active job, i.e. green, orange, red or red with a white cross.

It cannot appear on a button that is blue.

Click on a button to display the details of the lone worker. Trust 24x7 Web displays a view similar to the following.

8.2.1 Lone Worker Details (overview)

Click on the links to access further details.

(1) The

Display Lone Worker Details

Section 8.2.2 (Page 55).

link displays a view similar to that shown in (the next)

(2)

(3)

The

Play Lone Worker Message

link displays a view similar to that shown in

Section 8.2.3 (Page 56).

The

Display Lone Worker Text Message

link displays a view similar to that shown in

Section 8.2.5 (Page 59).

(4)

(5)

The

Message Archive

link displays a view similar to that shown in Section 8.2.6

(Page 60).

The

Alarm Audit

link displays a view similar to that shown in Section 8.2.7 (Page 61).

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8.2.2 Lone Worker Details (detailed)

This view enables you to view and edit the details of the lone worker.

User Guide

(1) If you edit any details click the

Update

button shown below to save the amended details.

(2) If you clicked on the

More Details

button as Section 5 (Page 44) describes to display this

view, you can click on the

Back

button shown below to display the view shown in

Section 8.2.1 (Page 54).

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8.2.3 Adding or Changing the Picture

If the details do not have a picture, the view displays the image shown below by default.

To add an image or change the image, do the following procedure.

(1) Click the

Update Picture

link under the picture area.

(2) Trust 24x7 Web displays the following view.

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Trust 24x7 2.02.0004

(3)

(4)

Click the

Browse

button.

Trust 24x7 Web displays the standard Windows file browser window.

User Guide

(5)

(6)

Select the image file and click the

Open

button.

IMPORTANT (1)

(2)

(3)

The image file must be either a JPG or a BMP file.

The size of the image file must be less than 800K.

The name of the image file must be no more than 18 characters.

Trust 24x7 Web inserts the file’s pathname in the box to the left of the

Browse

button.

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(7)

(8)

Click the

Upload selected file

button.

Trust 24x7 Web briefly displays the following window.

User Guide

(9) Trust 24x7 Web displays the uploaded image.

8.2.4 Play Lone Worker Message

Right click the

Play Lone Worker Message

link on the view that Section 8.2.1 (Page 54) shows,

and select

Save Target As

to download the current message as a WAV file.

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8.2.5 Display Lone Worker Text Message

If you click the

Play Lone Worker Message

link on the view that Section 8.2.1 (Page 54) shows,

Trust 24x7 Web displays a view similar to the following.

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8.2.6 Message Archive

If you click the

Message Archive

link on the view that Section 8.2.1 (Page 54) shows, Trust 24x7

Web displays a view similar to the following.

Right click on a link in the column on the left and select

Save Target As

to download an archived message as a WAV file.

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8.2.7 Alarm Audit

If you click the

Play Lone Worker Message

link on the view that Section 8.2.1 (Page 54) shows,

Trust 24x7 Web displays a view similar to the following.

To record details of an alarm do the following procedure.

(1) Click on a link in the column on the right to display the details for an alarm, similar to the following. This has two scrollable text boxes, into which you can record comments.

Each has an upper and lower part: the upper part is a read only record of all recorded text; the lower part enables you to add text.

NOTE

The two titles above the boxes are defined in an INI file. The engineer that installs Trust 24x7 does this.

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(2) Click in the lower part of one of the boxes.

Trust 24x7 highlights the text “

Add new detail here

”.

User Guide

(3) Key in the text.

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(4) Click the

Update

button, to the right of the box.

Trust 24x7 adds the text to the upper part of the box.

You cannot now edit or delete this text.

User Guide

(5)

(6)

Repeat the procedure to add further text.

Click the Back button to return to the list of alarms.

8.3 Reports

If you click the

Reports

button on the

Status

view [that Section 8.2 (Page 53) describes],

Trust 24x7 Web displays the following menu. Click on the appropriate link.

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8.3.1 Lone worker

If you click on the

Lone worker

link [as Section 8.3 (Page 63) describes], Trust 24x7 Web displays

a calendar view for the current month similar to the following.

Do the following procedure.

(1) If you wish the report to start on a date in a month before the current month, click on the blue triangle to the left of the month and year, one or more times until Trust 24x7 Web displays the required month.

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(2) Click on the start date.

User Guide

(3) Specify the end date.

If necessary, click on the blue triangle to the right of the month and year, one or more times until Trust 24x7 Web displays the required month.

Click on the end date.

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(4) Click the

Submit

button.

(5) Trust 24x7 Web displays the report.

User Guide

(6) You can click on a lone worker’s UserID, in the column at the left, to display a report for the individual lone worker, similar to the following.

NOTE

The mouse cursor does not change, when you move it over a lone worker’s

UserID.

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8.3.2 Site Code

If you click on the

Site Code

link [as Section 8.3 (Page 63) describes], Trust 24x7 Web generates

and displays a report of Trust 24x7 jobs ordered by Site Code, similar to the following.

8.4 Users

If you click the

Users

button on the

Status

view [that Section 8.2 (Page 53) describes], Trust 24x7

Web displays a list of users similar to the following.

If you click on a link at the left, Trust 24x7 Web displays the view that Section 8.2.2 (Page 55)

describes.

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8.5 Admin

If you click the

Admin

button on the

Status

view [that Section 8.2 (Page 53) describes],

Trust 24x7 Web displays the following sub-menu.

8.5.1 Site Codes

If you click on the

Site Codes

link [shown in Section 8.5 (Page 68)], Trust 24x7 Web displays a

view similar to the following, which enables you to maintain the list of sites.

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8.5.1.1 Add

Do the following procedure.

(1) Key in the details of the new site.

User Guide

(2) Click the

Add

button.

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(3) Trust 24x7 Web adds the new site and displays the amended list of sites.

User Guide

8.5.1.2 Edit

To change the details of a site, do the following procedure.

(1) Click on the

Edit

link against the site code, of the site that you wish to change.

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(2) Change any details as necessary.

(3)

(4)

Click the

Submit

button.

Trust 24x7 Web displays the changed details.

User Guide

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8.5.1.3 Delete

To delete the details of a site, do the following procedure.

(1) Click on the

Delete

link to the right of the site that you wish to delete.

User Guide

(2) Trust 24x7 Web displays a request for confirmation of the deletion, similar to the following.

(3) Click the

OK

button.

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(4) Trust 24x7 Web deletes the site and displays the amended list of sites.

User Guide

8.5.2 Alarm Reasons

If you click on the

Alarm Reasons

link [shown in Section 8.5 (Page 68)], Trust 24x7 Web displays

a view similar to the following, which enables you to maintain the list of reasons for an alarm.

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8.5.2.1 Add a New Reason

Do the following procedure.

(1) Click the

Add new reason

button. Trust 24x7 displays the following prompt for confirmation.

(2) Click the

Yes

button. Trust 24x7 adds a blank reason, which you must now edit, as the

following Section 8.5.2.2 describes.

8.5.2.2 Edit an Existing Reason

Do the following procedure.

(1) Click the link

Edit

against a reason. Trust 24x7 displays the following view.

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(2) Edit the details. (Trust 24x7 highlights the

Save Changes

button.)

User Guide

(3) Click the

Save Changes

button.

(4) Click the

Back

button.

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