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Trust 24x7 2.02.0004
(System Manager Version 4.01.0173)
User Guide
Issue 1.01 – 14 January 2011
Trust 24x7 2.02.0004 User Guide
CONTENTS
2 System Manager 4.01.0173 and VCII Server 4 ..................................................... 9
Issue 1.01 – 14 January 2011 Page 2 of 75
Trust 24x7 2.02.0004 User Guide
Issue 1.01 – 14 January 2011 Page 3 of 75
Trust 24x7 2.02.0004 User Guide
Changes from Version 2.02.0004 – Issue 1.00
Amended the explanation of the
Archive lone worker messages
parameter.
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Trust 24x7 2.02.0004 User Guide
1 Introduction
1.1 What Trust 24x7 does
Trust 24x7 enables your organisation to implement a system that can alert you when an employee who works alone may be in difficulty or danger. It raises an alarm in the following two circumstances.
(1)
(2)
Trust 24x7 automatically raises an alarm if an employee does not confirm safe completion of an assignment.
Trust 24x7 enables an employee to raise an alarm if he/she becomes at risk or in danger, and/or requires assistance.
1.2 Overview of how to use Trust 24x7
(1)
(2)
(3)
A lone worker telephones Trust 24x7, and when prompted enters his/her (four-digit) ID number and a PIN.
The lone worker then starts a Trust 24x7 job, records a voice message that contains full details of the task such as location, travel route, duration etc. and specifies a time or duration by which he/she expects to finish the task.
If the lone worker takes longer than anticipated to complete the task, he/she can
(repeatedly) call Trust 24x7 to extend the time of completion.
(4)
(5)
(6)
(7)
(8)
(9)
After the lone worker completes the task, he/she telephones Trust 24x7 again, to cancel the Trust 24x7 job.
NOTE
If the lone worker does not cancel the job, Trust 24x7 calls the lone worker, shortly before the job expires, to prompt the lone worker to either cancel the job or extend the time of completion.
If the lone worker fails to cancel the Trust 24x7 job, or deliberately raises an alarm,
Trust 24x7 sends the recorded voice message to a first alert group.
One member of this group must acknowledge and respond to the message.
This can be a phone group, or a PC group if you have the optional Desktop Alert module.
If nobody responds, Trust 24x7 can then send the recorded voice message to a second alert group.
One member of this group must acknowledge and respond to the message.
If nobody responds, Trust 24x7 can attempt to re-contact the first alert group.
1.3 Trust 24x7, LoneWorker, Lone Worker, Lone worker or lone worker
Trust 24x7 was formerly known as VC LoneWorker. The legends and options of the application vary between LoneWorker, Loneworker, Lone Worker, Lone worker and lone worker. For consistency in this document
lone worker
(all lower case) refers to a person that works alone, and,
Lone Worker
(initial capitals) refers to legends and options of Trust 24x7, irrespective of whether the words are actually capitalised and/or elided.
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Trust 24x7 2.02.0004
1.4 Block Diagram
The following diagram shows the main components of a typical Trust 24x7 system.
User Guide
Telephone
System
PABX
VCII computer
(tower or rack server fitted with a telephone interface card) with
VC LoneWorker
F
I
R
E
W
A
L
L
I
N
T
E
R
N
E
T
Computer Network
PC with
Internet Explorer and
VC Desktop
Integration
PC with
Internet Explorer and
VC Desktop
Integration
Issue 1.01 – 14 January 2011
PC with
Internet Explorer and
VC Desktop
Integration
Page 6 of 75
Trust 24x7 2.02.0004
1.5 Overview of how to set up Trust 24x7
The following illustration shows a typical configuration of mailboxes for Trust 24x7.
User Guide
7000
PC Group
1000
Members
8000 8001
8002 8003
7001
Phone Group
1001
Members
9000 9001
9002 9003
Trust 24x7 requires the following four categories of mailboxes. The numbers shown on the left are the initial numbers of the four categories of mailboxes shown in the illustration above.
7000 Lone worker mailboxes
1000 Group mailboxes
8000 Desktop (PC) Alert group member mailboxes
9000 Phone Alert group member mailboxes
The illustration above shows Trust 24x7 configured as follows.
The ID of the technician is 7000 and Trust 24x7 sends an alert to the desktop (PC) group
1000. If nobody in this group responds to the alert, Trust 24x7 sends the alert to the phone group 1001. If, nobody in that group responds to the alert, Trust 24x7 sends the alert back to the desktop (PC) group 1000.
The ID of the vet is 7001 and Trust 24x7 sends an alert to the phone group 1001. If nobody in this group responds to the alert, Trust 24x7 sends the alert to the desktop (PC) alert group 1000. If, nobody in that group responds to the alert, Trust 24x7 sends the alert back to the phone group 1001.
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Each lone worker has a mailbox, which provides the lone worker access to Trust 24x7 The lone worker also has a designated alert group, to which Trust 24x7 sends an alert if the lone worker does not confirm successful completion of a task, or deliberately raises the alarm.
Before a lone worker starts a task he/she telephones Trust 24x7 and enters his/her ID number
(that is the mailbox number) and a PIN. The lone worker initiates a Trust 24x7 job, specifies a time, by which he/she expects to complete the task and records a message (that is stored in the lone worker’s mailbox).
The lone worker then does the task. If he/she does not confirm completion of the task by the preset time, or the lone worker raises the alarm, VC Lone worker distributes the recorded message to the lone worker’s designated alert group, which distributes it to each member mailbox. If nobody responds to the alert, Trust 24x7 escalates the alert and sends it to the lone worker’s designated escalation group, which in turn distributes it to each member mailbox. If, still, nobody responds to the alert, Trust 24x7 sends it back to the lone worker’s alert group.
NOTE Each of these groups can be a phone alert group or a PC desktop alert group. The alert is passed from one group to another group according to the
Panic To
parameter. See Section 2.2.4.1 (Page 18) and Section 2.2.4.2 (Page 22).
1.6 What you must know before you read this manual
This manual assumes that you know the following:
(1) You know how to use the implementation of Windows®, under which the System
Manager runs;
(2)
(3)
(4)
You know how to use a typical Windows® application, such as one or more Microsoft®
Office® applications.
The System Manager (software) edits all the system parameters that the VCII Server uses. In many cases it effectively edits lists of information.
You must understand how to use search, navigation and edit facilities to edit lists of information. The
System Manager – User Reference Guide
illustrates these facilities and buttons.
You must know how to use the System Manager.
1.7 System Manager – User Reference Guide
This document provides the specific details of how you use the System Manager (software) to set up and administer Trust 24x7. However, you may need to refer to the
System Manager – User
Reference Guide
, for further information.
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2 System Manager 4.01.0173 and VCII Server 4
2.1 Lone Worker Class Of Service
If your system does not have a Lone Worker Class Of Service, you must create it. You must then
restart the VCII Server, as Section 2.1.2 (Page 12) describes. You then create the Lone Worker
Groups and Mailboxes.
2.1.1 How to set up the Lone Worker Class Of Service
Do the following procedure.
(1) Start the System Manager.
(2)
(3)
Select the
Click the
Class of Service
ADD RECORD
view. This displays the
button.
General
tab, by default.
(4) On the
General
tab, set the values below, as shown in the following illustration.
Option
Reference
Class Of Service Name
Operation
Value
Set this to the next available number
Set this to
Lone Worker
.
Select
Lone Worker
from the pull down menu.
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(5) On the
Autoattendant
tab, set the values below, as shown in the following illustration.
(6)
Option
Autoattendant
All other check boxes
Rings To Answer
Transfer Type
Blind Transfer Mode
Value
Select this check box, so that it contains a tick.
Deselected, so that they are empty.
Set this to
0
(ZERO).
Do not set this, leave it blank.
Do not set this, leave it blank (or set to
Standard
).
On the
Misc1
tab, set the Lone Worker options you require.
Option
Request site code for lone worker
Value
If this check box is selected, so that it contains a tick, a mailbox with the
Lone Worker
Class Of Service plays a request after the mailbox greeting to request the Site
Code of the lone worker.
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Option
Archive lone worker messages
Don’t alarm on bad login password
(7)
Value
If this check box is selected, so that it contains a tick, all lone worker messages are archived. The default archive directory is as follows.
C:\VCONNECT\ARCHIVE
To change this to another directory, do the following two steps.
(1)
(2)
Specify the directory through the
Installation
Menu
option
Miscellaneous Data
. For details refer to the System Manager User Reference
Guide.
Change the following line in the
LW.INI
file.
ArchivePath=C:\VCONNECT\ARCHIVE
If this check box is selected, so that it contains a tick,
Trust 24x7 does NOT issue an alert if a lone worker enters an incorrect PIN or no PIN.
Close (Exit) the System Manager.
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2.1.2 How to restart the VCII Server
Do the following procedure.
(1) If the System Manager runs on a different computer to the VCII Server, go to the computer that runs the VCII Server software.
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Trust 24x7 2.02.0004
(2) Click the
STOP
button.
User Guide
(3) The VCII Server displays the following window, to request confirmation.
Click the
Yes
button.
(4)
(5)
The VCII Server software stops.
Start the VCII Server software.
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2.2 Lone Worker Mailboxes
2.2.1 How to set up a Mailbox that is a Member of the PC Desktop Alert Group
Do the following procedure.
(1) If necessary, start the System Manager.
(2)
(3)
Select the
Click the
Mailbox
view. This displays the
ADD RECORD
button.
General
tab, by default.
(4) On the
General
tab, set the values below, as shown in the following illustration.
Option
Mailbox
Forename(s)
Surname
Department
Class Of Service
Extension
Password
Company
Deliver to
Issue 1.01 – 14 January 2011
Value
Set this to a suitable number. See Section 1.5 (Page 7).
Set this to
PC Desktop Alert
or the person’s forename(s).
Set this to
Member
or the person’s surname.
Select an appropriate department from the pull down menu or leave this set to the default value
(none)
.
Select
Mailbox Only
from the pull down menu.
Leave this blank.
Leave this as
****
, which is the default value
8888
.
The name of your organisation or you can leave this blank.
Leave this set to the default value
(none)
.
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Trust 24x7 2.02.0004 User Guide
(5) Select the
Desktop
tab and set the values below, as shown in the following illustration.
Option
Desktop Notify
Display Text
DTI Enable
Outlook Enable
Integration E-mail
(6) Click the
Apply
button.
Value
Leave this blank or
0
(ZERO).
Leave this blank or
0
(ZERO).
Select this check box, so that it contains a tick.
Leave this check box unselected, so that it is empty.
Leave this blank or
0
(ZERO).
2.2.2 How to set up a Mailbox that is a Member of the Phone Alert Group
Do the following procedure.
(1) If necessary, start the System Manager.
(2)
(3)
Select the
Click the
Mailbox
view. This displays the
ADD RECORD
button.
General
tab, by default.
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Trust 24x7 2.02.0004 User Guide
(4) On the
General
tab, set the values below, as shown in the following illustration.
Option
Mailbox
Forename(s)
Surname
Department
Class Of Service
Extension
Password
Company
Deliver to
(5) Click the
Apply
button.
Value
Set this to a suitable number. See Section 1.5 (Page 7).
Set this to
Phone Alert
or the person’s forename(s).
Set this to
Member
or the person’s surname.
Select an appropriate department from the pull down menu or leave this set to the default value
(none)
.
Select
Extension Only – No Mailbox
from the pull down menu.
Set this to the extension number of the phone.
Leave this as
****
, which is the default value
8888
.
The name of your organisation or you can leave this blank.
Leave this set to the default value
(none)
.
2.2.3 How to set up a Mailbox for an Alert Group
Do the following procedure.
(1)
(2)
If necessary, start the System Manager.
Select the
Mailbox
view. This displays the
General
tab, by default.
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Trust 24x7 2.02.0004 User Guide
(3)
(4)
Click the
ADD RECORD
button.
On the
General
tab, set the values below, as shown in the following illustration.
Mailbox
Option
Forename(s)
Surname
Department
Class Of Service
Extension
Password
Company
Deliver to
(5) Click the
Apply
button.
Value
Set this to a suitable number. See Section 1.5 (Page 7).
It is good practice to choose this to be outside the range of extension numbers.
Set this to
PC Desktop Alert
or
Phone Alert
.
Set this to
Group
.
Select an appropriate department from the pull down menu or leave this set to the default value
(none)
.
Select
Mailbox Only
from the pull down menu.
Leave this blank.
Leave this as
****
, which is the default value
8888
.
The name of your organisation or you can leave this blank.
Leave this set to the default value
(none)
.
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2.2.4 How to use the Group Editor to set up Alert Groups
2.2.4.1 How to set up an Alert Group for PC Desktop Alerts
Do the following procedure.
(1)
(2)
(3)
If necessary, start the System Manager.
Select the
Click the
Groups
view. This displays the
ADD RECORD
General
tab, by default.
button (if there are already one or more groups).
(4) On the
General
tab, set the values below, as shown in the following illustration.
Option
Group Type
Group Number
Value
Select
LW Desktop
from the pull down menu.
Select the mailbox that you set up for the
PC Desktop Alert
Group
Announce
Issue 1.01 – 14 January 2011
Leave this set to the default value
No
.
Page 18 of 75
Trust 24x7 2.02.0004 User Guide
Retries
Panic to
Confirm Request
Dynamic Group
Play Twice
Linear UCD
(5)
Option
Click the
Apply
button.
Value
This is the number of times that Trust 24x7 attempts to issue the alert to a member of the
Group Number
group, before it escalates to the
Panic to
group, which follows.
The default value is
1
.
If you also set up a mailbox for another alert group, either a
Phone Alert Group
or another
PC Desktop Alert Group
[see
Section 1.5 (Page 7)], you can select it.
Leave this check box unselected, so that it is empty.
Leave this check box unselected, so that it is empty.
Leave this check box unselected, so that it is empty.
Select this check box, so that it contains a tick, to call members
of the alert group [see Section 5 (Page 44)] in order according to
the
Members
tab,
General
subsidiary tab,
Sequence
parameter.
(6) Click on the
Members
tab.
(7) This tab view itself contains three subsidiary tab views
General
,
Timings
and
AMIS
. This step describes how to use just the
General
subsidiary tab to specify members.
NOTE
Section 2.2.4.3 (Page 25) describes how to use the
Timings
subsidiary tab together with the
General
subsidiary tab to specify members with shift patterns.
You do not need to use the
AMIS
subsidiary tab.
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Do the following procedure to add a member.
(a) Click the
ADD RECORD
button (if there are already one or more members).
(b) Specify the following.
Mailbox
Option Value
Select a
PC Desktop Alert Member
from the pull down menu.
Phone
Sequence
Issue 1.01 – 14 January 2011
Leave this blank or set to
0
(ZERO).
This defines the order in which the message is distributed to the
PC Desktops of the members of the group. Set this to
1
,
2
,
3
etc. to define the order. You can set more than one person to the same value to define a priority, so that Trust 24x7 attempts to issue an alert to any member with sequence set to
1
, then to any member with sequence set to
2
, then to any member with sequence set to
3
, and so on.
To utilise a sequence you must select the
General
tab,
Linear UCD
check box
If there is no specific order, you leave this as
1
(ONE) for every member.
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Trust 24x7 2.02.0004 User Guide
Active
Option Value
This check box MUST be selected, so that it contains a tick.
NOTE
(c)
If someone is temporarily unavailable, due to holiday, illness etc., you edit these details and deselect the
Active
check box, so that it is empty.
Click the
Apply
button, on the
Members
tab.
(d) Repeat Steps (a) to (c) to add further members.
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2.2.4.2 How to set up an Alert Group for Phone Alerts
Do the following procedure.
(1)
(2)
(3)
If necessary, start the System Manager.
Select the
Click the
Groups
view. This displays the
ADD RECORD
General
tab, by default.
button (if there are already one or more groups).
(4) On the
General
tab, set the values below, as shown in the following illustration.
Option
Group Type
Group Number
Value
Select
Lone Worker
from the pull down menu.
Select the mailbox that you set up for the
Phone Alert
Group
Announce
Retries
Issue 1.01 – 14 January 2011
Leave this set to the default value
No
.
This is the number of times that Trust 24x7 attempts to issue the alert to a member of the
Group Number
group, before it escalates to the
Panic to
group, which follows.
The default value is
1
.
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Trust 24x7 2.02.0004
Option
Panic to
Confirm Request
Dynamic Group
Play Twice
Linear UCD
(5) Click the
Apply
button.
(6) Click on the
Members
tab.
User Guide
Value
If you also set up a mailbox for another alert group, either a
PC Desktop Alert Group
or another
Phone Alert Group
[see Section 1.5 (Page 7)], you can select it.
Leave this check box unselected, so that it is empty.
Leave this check box unselected, so that it is empty.
Leave this check box unselected, so that it is empty.
Select this check box, so that it contains a tick, to call
members of the alert group [see Section 4 (Page 43) in order
according to the
Members
tab,
General
subsidiary tab,
Sequence
parameter.
(7) This tab view itself contains three subsidiary tab views
General
,
Timings
and
AMIS
. This step describes how to use just the
General
subsidiary tab to specify members.
NOTE
Section 2.2.4.3 (Page 25) describes how to use the
Timings
subsidiary tab together with the
General
subsidiary tab to specify members with shift patterns.
You do not need to use the
AMIS
subsidiary tab.
Do the following procedure to add a member.
(a) Click the
ADD RECORD
button (if there are already one or more members).
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Trust 24x7 2.02.0004
(b) Do either of the following to specify a Phone Alert member.
User Guide
Mailbox
Option Value
Do either of the following.
(a) Select a
(as shown below) and leave
Phone
blank or set to
0
(ZERO).
Phone Alert Member
from the pull down menu
Phone
(b) Leave this blank or set to
(none)
and set
Phone
to an extension number or an external phone number.
See
Mailbox
above.
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Sequence
Active
Option Value
This defines the order in which the message is distributed to the
PC Desktops of the members of the group. Set this to
1
,
2
,
3
etc. to define the order. You can set more than one person to the same value to define a priority, so that Trust 24x7 attempts to issue an alert to any member with sequence set to
1
, then to any member with sequence set to
2
, then to any member with sequence set to
3
, and so on.
To utilise a sequence you must select the
General
tab,
Linear UCD
check box
If there is no specific order, you leave this as
1
(ONE) for every member.
This check box MUST be selected, so that it contains a tick.
NOTE
(d)
If someone is temporarily unavailable, due to holiday, illness etc., you edit these details and deselect the
Active
check box, so that it is empty.
Click the
Apply
button, on the
Members
tab.
(e) Repeat Steps (a) to (d) to add further members.
2.2.4.3 How to specify Shift Patterns
The
Timings
tab enables you to specify the days and times when Trust 24x7 can attempt to deliver an alert to a member of a group. The following example illustrates how to use it to specify a member with shift patterns.
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Trust 24x7 2.02.0004 User Guide
(1)
Add a member as Section 2.2.4.1 (Page 18) and Section 2.2.4.2 (Page 22), Step (7),
Sub-Step (c) describes.
(2) Click the
Timings
tab.
(3)
This example will specify the times for someone who work a morning shift on Monday,
Tuesday and Wednesday, and an afternoon shift on and Thursday, Friday and Saturday.
Specify the morning shift on Monday, Tuesday and Wednesday.
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(4) Click the
Apply
button, on the
Members
tab.
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(5) Click the
General
tab (next to the
Timings
tab) and click the
ADD RECORD
button.
(6) Specify the same mailbox again.
(7) Click the
Timings
tab and specify the afternoon shift.
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(8) Click the
Apply
button, on the
Members
tab.
2.2.5 How to set up Mailboxes for Lone Workers
Do the following procedure.
(1) If necessary, start the System Manager.
(2)
(3)
Select the
Click the
Mailbox
view. This displays the
ADD RECORD
button.
General
tab, by default.
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Trust 24x7 2.02.0004 User Guide
(4) On the
General
tab, set the values below, as shown in the following illustration.
Mailbox
Option
Forename(s)
Surname
Department
Class Of Service
Extension
Password
Company
Deliver to
Value
Set this to a suitable number. See Section 1.5 (Page 7).
It is good practice to choose this to be outside the range of extension numbers.
NOTE
This mailbox number is the lone worker’s
UserID
.
The lone worker must enter this, unless the mailbox is set up
with Auto Login, which Section 2.2.6 (Page 34) describes.
Set this to the forename(s) of the lone worker.
Set this to the surname of the lone worker.
Select an appropriate department from the pull down menu or leave this set to the default value
(none)
.
Select
Lone Worker
from the pull down menu.
Leave this blank.
Leave this as
****
, which is the default value
8888
.
NOTE
This password is the lone worker’s
PIN
.
The lone worker can change this.
The name of your organisation or you can leave this blank.
Leave this set to the default value
(none)
.
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Trust 24x7 2.02.0004
(5) Click the
Lone Worker
tab.
User Guide
(6) Specify the values below, as shown in the following illustration.
Option
Lone Worker Alarm Group
Callback
Function
Set this to a suitable number. See Section 1.5 (Page 7).
The mobile phone number of the lone worker or a land line number that the lone worker is working close to.
If your implementation of Trust 24x7 provides GPS or
GSM tracking, you must specify this in international format as in the following example, but with no spaces.
+ 44 7777 123 456
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Trust 24x7 2.02.0004
Alarm Delay
Option
Fixed Period (minutes)
Maximum Period (minutes)
Must accept default period
User Guide
Function
To use the SMS text message facility you MUST have a
Voice Connect SMS Gateway account. Contact your
Account Manager to set this up.
This button enables a lone worker to use SMS text messages instead of voice calls to initiate, extend and cancel Trust 24x7 jobs. (You must first enter the number of the mobile phone in the
Callback
box.) Click on this button and wait ten minutes. For full details of the SMS
text message facility refer to Section 6 (Page 47).
If you specify a Callback number you must specify a delay.
If the lone worker does not immediately answer a callback, Trust 24x7 waits for the duration of the delay.
If the lone worker answers the call-back and enters the correct pin, but does not cancel or extend the job, then
Trust 24x7 issues an alert after the delay period.
If the lone worker answers the call-back but enters no pin or an incorrect pin, Trust 24x7 immediately issues an alert.
NOTE.
Refer to Section 2.1.1 (Page 9). If on the
Class Of
Service
view,
Miscellaneous
tab,
Lone Worker
group, you select the
Don’t alarm on bad login password
check box, so that it contains a tick, Trust 24x7 does NOT issue an alert if a lone worker enters an incorrect PIN or no PIN.
If you specify this, Trust 24x7 uses it as a default period for a job.
If you do NOT select the check box
Must accept default period
(so that it is empty) Trust 24x7 offers an extra option to a lone worker, to select the default period.
If you DO select the check box
Must accept default period
(so that it contains a tick) Trust 24x7 constrains a lone worker, to set a job for the default period only.
This specifies a maximum period for a Trust 24x7 job. If a user tries to set up a job for longer than this period,
Trust 24x7 rejects the job and prompts the lone worker to set up a new job.
NOTE.
You can also set this through the menu
Installation
, option
Miscellaneous Data
, in which case it applies to all lone workers.
See
Fixed Period (minutes)
above.
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Option Function
Request site code for Lone Worker
If this check box is selected, so that it contains a tick,
Trust 24x7 asks the lone worker to enter a Site Code.
No PIN
If this check box is selected, so that it contains a tick,
Trust 24x7 does not ask the lone worker to enter a PIN when it issues a callback to prompt the lone worker to extend or cancel a job.
NOTE.
You can also set this through the menu
Installation
, option
Miscellaneous Data
, in which case it applies to all lone workers.
Send SMS warning near end of job
If this check box is selected, so that it contains a tick,
Trust 24x7 sends an SMS message 5 minutes before a job expires, to remind the lone worker to cancel or extend the job.
Tracking Settings
Tracking Enabled
Allow Locate Request
Location Icon
History Icon
Interval (seconds)
Tracking Type
Identicom Unit
If this check box is selected, so that it contains a tick,
Trust 24x7 enables tracking of the mobile phone, by GPS for a GPS enabled phone and GSM for a normal phone. It then sends SMS text messages to Trust 24x7 that report the position of the phone.
If this check box is selected, so that it contains a tick,
Trust 24x7 permits a user to request the location of the lone worker.
Not currently used.
Not currently used.
The interval between each SMS that Trust 24x7 receives, which reports the location of the phone.
This may offer one or both of GPS and GSM.
GPS uses satellite to provide a relatively precise position.
GSM is the type of phone network and enables a phone to be tracked to an area around a mobile phone network transmitter. It is less precise than GPS.
This button enables you to select a GPS Schedule. You can specify one or more of these through the menu
Maintenance
, option
GPS Schedules
.
Refer to the Trust 24x7 Identicom User Guide.
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2.2.6 How to set up Auto Login for a Mailbox for a lone worker
The Auto Login facility is available on digital phone systems. It enables Trust 24x7 to recognise the CLI (Caller Line Identity) of the (mobile) phone of a lone worker, and hence the identity of the lone worker. When the lone worker calls Trust 24x7 to start, extend or cancel a job,
Trust 24x7 recognises the (mobile) phone number and passes the call directly to the lone worker’s mailbox, so that the lone worker does not have to enter a UserID.
NOTES
(1)
(2)
This facility can also be configured so that the lone worker does not have to enter a PIN either, as Step (7) describes.
If two or more lone workers share a (mobile) phone, they cannot use this facility. The VCII detects that the lone workers have the same phone number and asks them to enter their UserID and PIN numbers.
Do the following procedure.
(1) Click the Dial Forward tab.
(2) Select the
Multiple Dial Forward
check box.
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(3) Click the
ADD RECORD
button.
(4) Set
Sequence
to
1
.
User Guide
(5) Specify the (mobile) phone number in
Number
.
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(6) Click the
Flags
tab.
User Guide
(7) Clear the
Call On Dial
check box and select the
Auto Login
check boxes.
NOTE
(1)
(2)
If you select the
Login (No Password)
check box, the lone worker does not have to enter the PIN either.
You can always select the
Login (No Password)
option because it is always available. However, it only operates if the
Auto Login
check box is selected.
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(8) Click the
Apply
button, on the
Dial Forward
tab.
User Guide
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3 How to use Trust 24x7
3.1 How to set up a Trust 24x7 Job and record a message
(1)
(2)
Dial the access number for Trust 24x7 and enter your Trust 24x7 UserID.
Trust 24x7 plays the following announcement.
(3)
(4)
(5)
(6)
(f)
(g)
(h)
Please enter your PIN.
Enter your Trust 24x7 PIN.
Trust 24x7 plays the following announcement.
Thank you.
Trust 24x7 plays the following Main Menu.
To enter a new job, Press ONE.
To change your Lone Worker PIN, Press FOUR.
To record an information only message, Press FIVE.
You press ONE.
(a) Trust 24x7 plays the following announcement.
(b)
(c)
(d)
Please enter the length of the job in minutes or press HASH (#) and enter the time as four digits.
Enter the length of the job in minutes, as TWO digits, i.e. in the range 01 to 99, or press the HASH (#) key and enter a time, as four digits, by which you expect to complete the job, for example 1430 for 2:30pm.
Trust 24x7 plays the time.
Trust 24x7 plays the following announcement.
(e)
If this is correct, press ONE.
Or to re-enter, press TWO.
IF you press TWO, Trust 24x7 returns to Step (b).
IF you press ONE, Trust 24x7 plays the following announcement.
Please record your message.
Trust 24x7 sounds a tone.
Record your message. Press STAR (*) to finish recording.
Trust 24x7 plays the following announcement.
If this is correct, Press ONE.
Or to review, Press TWO.
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(k)
(n)
If you press ONE, Trust 24x7 plays the following announcement and returns to
the Main Menu, in Section 3.2 (Page 39), Step (6).
The job was successfully recorded.
If you press TWO, Trust 24x7 plays your recorded message and responds.
If this is correct, Press ONE.
Or to re-record, Press TWO.
If you press ONE, Trust 24x7 plays the following announcement and returns to
the Main Menu, in Section 3.2 (Page 39), Step (6).
The job was successfully recorded.
If you press TWO, Trust 24x7 returns to Step (f).
3.2 How to cancel or extend a Trust 24x7 Job
(1)
(2)
You can cancel or extend a Trust 24x7 job in two situations.
(a) You intentionally call Trust 24x7, to cancel or extend a job. Dial the access number for Trust 24x7 and enter your Trust 24x7 UserID.
(b) Trust 24x7 calls you, shortly before a job expires, to prompt you to cancel or extend the job.
Trust 24x7 plays the following announcement.
(3)
(4)
(5)
(6)
(7)
Please enter your PIN.
Enter your Trust 24x7 PIN.
Trust 24x7 plays the following announcement.
Thank you.
Trust 24x7 plays the following Main Menu.
To cancel the current job, Press TWO.
To extend the current job, Press THREE.
To change your Lone Worker PIN, Press FOUR.
To record an information only message, Press FIVE.
You press TWO.
(a) Trust 24x7 plays the following announcement and returns to the Main Menu, in
Section 3.1 (Page 38), Step (6).
The current job was successfully cancelled.
You press THREE.
(a) Trust 24x7 plays the following announcement.
To extend your job either enter the number of minutes as two digits or press
HASH (#) followed by the new end time as four digits.
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(b)
(c)
(d)
(e)
(f)
(g)
(h)
(k)
Enter the length of the job in minutes, as TWO digits, i.e. in the range 01 to 99, or press the HASH (#) key and enter a time, as four digits, by which you expect to complete the job, for example 1430 for 2:30pm.
Trust 24x7 plays the time.
Trust 24x7 plays the following announcement.
If this is correct, press ONE.
Or to re-enter, press TWO.
IF you press TWO, Trust 24x7 returns to Step (b).
IF you press ONE, Trust 24x7 plays the following announcement.
To record a new message, Press ONE.
To leave the existing message, Press TWO.
IF you press TWO, Trust 24x7 plays the following announcement and returns to the Main Menu in Step(6).
The current job was successfully updated.
IF you press ONE, Trust 24x7 plays the following announcement.
Please record your message.
Trust 24x7 sounds a tone.
Record your message. Press STAR (*) to finish recording.
Trust 24x7 plays the following announcement.
If this is correct, Press ONE.
Or to review, Press TWO.
(m) If you press ONE, Trust 24x7 plays the following announcement and returns to the Main Menu in Step(6).
The current job was successfully updated.
If you press TWO, Trust 24x7 plays your recorded message and responds.
(n)
If this is correct, Press ONE.
Or to re-record, Press TWO.
If you press ONE, Trust 24x7 plays the following announcement and returns to the Main Menu in Step(6).
The current job was successfully updated.
If you press TWO, Trust 24x7 returns to Step (g).
3.3 How to change your PIN or record an information only message
(1) Dial the access number for Trust 24x7 and enter your Trust 24x7 UserID.
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(2)
(3)
(4)
(5)
(6)
Trust 24x7 plays the following announcement.
Please enter your PIN.
Enter your Trust 24x7 PIN.
Trust 24x7 plays the following announcement.
Thank you.
Trust 24x7 plays the Main Menu, which ends with the following two options.
To change your Lone Worker PIN, Press FOUR.
To record an information only message, Press FIVE.
You press FOUR.
(a) Trust 24x7 plays the following announcement.
(b)
(c)
Please enter your new PIN.
As you enter each digit of your 4-digit PIN, Trust 24x7 announces each digit.
Trust 24x7 plays the following announcement.
(d)
(e)
Please enter your new PIN again.
As you re-enter each digit of your 4-digit PIN, Trust 24x7 announces each digit.
Trust 24x7 plays the following announcement.
(b)
(c)
(d)
(f)
Your PIN has been changed.
Trust 24x7 returns to the Main Menu.
You press FIVE.
(a) Trust 24x7 plays the following announcement.
(e)
(f)
Please record your message. This will not log you on or set an alarm.
Trust 24x7 sounds a tone.
Record your message. Press STAR (*) to finish recording.
Trust 24x7 plays the following announcement.
If this is correct, Press ONE.
Or to review, Press TWO.
If you press ONE, Trust 24x7 returns to the Main Menu.
If you press TWO, Trust 24x7 plays your recorded message and responds.
If this is correct, Press ONE.
Or to re-record, Press TWO.
If you press ONE, Trust 24x7 returns to the Main Menu.
If you press TWO, Trust 24x7 returns to Step (b).
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3.4 How to Intentionally Invoke an Alert
A lone worker can intentionally invoke an alert, to initiate the escalation procedure, if the lone worker requires assistance or encounters an emergency situation.
To intentionally invoke an alert, do one of the following.
(1) Call Trust 24x7, enter your ID number, but do NOT enter a PIN.
(2) Call Trust 24x7, enter your ID number, and enter an incorrect PIN.
NOTE
Refer to Section 2.1.1 (Page 9). If on the
Class Of Service
view,
Miscellaneous
tab,
Lone Worker
group, you select the
Don’t alarm on bad login password
check box, so that it contains a tick, Trust 24x7 does NOT issue an alert if a lone worker enters an incorrect PIN or no PIN.
(3) Do NOT cancel a Trust 24x7 job, and allow it to expire.
Section 4 (Page 43), which follows, and Section 5 (Page 44) describe what happens when
Trust 24x7 issues an alert.
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4 Phone Alert
If a lone worker fails to cancel or extend a Trust 24x7 job before it expires, or intentionally
invokes an alert [see Section 3.4 (Page 42)], Trust 24x7 attempts to issue an alert to one member
of the Alert Group(s). See Section 1.2 (Page 5). If there is a Phone Alert Group it calls each
member in turn. When a member answers a call, the call proceeds as follows.
(1) Trust 24x7 plays the following announcement.
(2)
(3)
(4)
This is an alarm call from the lone worker system.
Trust 24x7 plays the message recorded by the lone worker.
Trust 24x7 plays the following announcement.
To acknowledge this call, Press ZERO.
To repeat the message and acknowledge the call, Press ONE.
If you press ONE, Trust 24x7 replays the lone worker’s message and returns to Step (3).
If you press ZERO, Trust 24x7 plays the following message and ends the call.
The call was accepted.
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5 Desktop (PC) Alert
If a lone worker fails to cancel or extend a Trust 24x7 job before it expires, or intentionally
invokes an alert [see Section 3.4 (Page 42)], Trust 24x7 attempts to issue an alert to one member
to each member in turn. When a member responds to an alert, the response proceeds as follows.
(1) The Desktop Integration Alert displays a window similar to the following.
(2) If you click on the
Reject
button, the above window closes and Trust 24x7 tries to issue the alert to another member of the group.
If you click the
Accept Alert
button, Desktop Integration Alert displays the following request for confirmation. Click the
Yes
button.
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(3) The Desktop Integration Alert displays a window similar to the following.
User Guide
The
OK
button is initially disabled and greyed out. You must click at least one of the other three buttons to enable the
OK
button.
If you click the
More Details
button, Trust 24x7 displays the details of the lone worker,
similar to that shown in Section 8.2.2 (Page 55).
If you click the
Play message on PC
button, the Desktop Integration Alert plays the message recorded by the lone worker in Microsoft® Windows® Media Player.
If you click the
Play message on phone
button, the Desktop Integration Alert displays the following window, into which you key your extension (or phone) number to listen to the message recorded by the lone worker.
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(4) Click the
OK
button.
User Guide
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6 How to set up the SMS Text Message Facility
You can configure Trust 24x7 to enable lone workers to issue SMS text messages to start, extend and cancel Trust 24x7 jobs.
Trust 24x7 implements the SMS text message facility through the facilities provided for the
Identicom unit, which the
Trust 24x7 Identicom User Guide
describes.
6.1 SMS Gateway Account
To use the SMS text message facility you require a Voice Connect SMS Gateway Account.
(1) Contact your account manager to set one up.
(2) The
Trust 24x7 Identicom User Guide
describes how to configure Trust 24x7 to use it.
COSTS
(a)
(b)
Each SMS text message that a lone worker sends to Trust 24x7 is charged at the rate agreed with your provider, which will appear on the mobile phone bill.
There is a further cost of 1p for each message. This is the cost for each text message that the SMS Gateway receives.
6.2 Identicom Templates
If you wish to use the SMS text message command to extend a job, as Section 7.2 (Page 50)
describes, you must first set up and use an Identicom template. Most of the parameters are not relevant for an ordinary mobile phone, but the System Manager constrains you to enter a value in all boxes. The following illustrations show you what to enter. Refer to the
Trust 24x7
Identicom User Guide
for further details and how to apply the template.
6.2.1 General
(1)
(2)
Enter
SMS Facility
or something similar in the
Template Description
.
Use the dummy number
07777 – 123 456
for the phone numbers.
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6.2.2 Job (Amber)
(1) Use the dummy number
07777 – 123 456
for the phone number again.
User Guide
(2)
(3)
Change the
Length of job
from the default if appropriate.
Trust 24x7 uses this value if the lone worker does not specify a time, as Section 7.1
Change the
Job extend time
from the default if appropriate.
The extend command, which Section 7.2 (Page 50) describes, uses this value.
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6.2.3 Emergencies (Red Alert)
(1) Use the dummy number
07777 – 123 456
for the phone number again.
User Guide
6.3 How to Register a lone worker to use the SMS Interface
Refer to Section 2.2.5 (Page 29), parameters
Callback
and
Register for SMS Interface
.
6.4 Alarm Groups
(1)
(2)
(3)
The lone worker can ONLY alert to a PC Desktop Alert Group.
That alert group can ONLY pass an alert to another PC Desktop Alert Group.
When a member of the alert group receives an alert, he/she must press the
More Details
button. This invokes the Trust 24x7 web interface, which displays the text message that
Section 7.1 (Page 50) describes.
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7 How to use the SMS Text Message facility
7.1 How to Start a Job
(1) Send a SMS text message with the details of your job to the following number.
(2)
07797 805 452
You must put one the following commands, followed by a space, at the beginning of the
SMS text message, to specify the duration of the job.
Command Length of Job Command Length of Job
.30t
.45t
.60t
.75t
.90t
30 minutes
45 minutes
60 minutes (1 hour)
75 minutes
90 minutes
.1t
.2t
.3t
.4t
.5t
1 hour
2 hours
3 hours
4 hours
5 hours
.6t
.7t
.8t
.9t
6 hours
7 hours
8 hours
9 hours
7.2 How to Extend a Job
Send the following SMS text message
.e
to the following number.
07797 805 452
NOTES
(1)
(2)
The case is unimportant, i.e. it can be
.E
or
.e
.
You MUST first set up and use an Identicom template to utilise this command. Refer to the
Trust 24x7 Identicom User Guide
.
7.3 How to Cancel a Job
Send the following SMS text message
ok
to the following number.
07797 805 452
NOTE
The case is unimportant, i.e. it can be
OK
,
Ok
or
ok
.
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7.4 How to intentionally Issue an Alert
Send the following SMS text message
help
to the following number.
07797 805 452
NOTE
The case is unimportant, i.e. it can be
HELP
,
Help
or
help
.
User Guide
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8 Trust 24x7 Web 2.02.0004
8.1 Login
Do the following procedure.
(1) Start your web browser (such as Internet Explorer) and browse to your Trust 24x7 Web start page.
NOTE
Voice Connect inform you of the address of the start page of Trust 24x7 Web when we install the Trust 24x7 software.
Trust 24x7 Web displays a view similar to the following.
(2) Click on the
Click here to enter
link or wait.
Trust 24x7 Web displays the following login view.
(3) Key in your
Username
and
Password
and click the
Login
button.
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8.2 Status
(1) After you login, Trust 24x7 Web displays a view similar to the following. The blue buttons indicate lone workers that do NOT have an active job.
(2) If a lone worker does not have an active job, the button is blue as shown below.
If a lone worker has recorded a ‘not logged in’ message, the button has a picture of a tape cassette on it.
If a lone worker initiates a job, which is active and has not expired, the button is green, as shown below.
If a lone worker has an active job that has expired and Trust 24x7 has issued a
Callback
(
Mailbox
view,
Loneworker
tab), the button is orange, as shown below, until the lone worker cancels or extends the job, or the
Alarm Delay
period elapses and the job alarms.
If a lone worker has an active job that is alarmed, because the lone worker purposely initiated the alarm, or because the lone worker did not cancel or extend the job when it expired, the button is red, as shown below.
If a lone worker has an active job, which is alarmed, and the alarm has been acknowledged, the button is red with a white cross, as shown below.
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If a lone worker is in a designated hazardous area, the button has a yellow triangle, as shown below.
(3)
The yellow triangle can appear on a button indicating an active job, i.e. green, orange, red or red with a white cross.
It cannot appear on a button that is blue.
Click on a button to display the details of the lone worker. Trust 24x7 Web displays a view similar to the following.
8.2.1 Lone Worker Details (overview)
Click on the links to access further details.
(1) The
Display Lone Worker Details
link displays a view similar to that shown in (the next)
(2)
(3)
The
Play Lone Worker Message
link displays a view similar to that shown in
The
Display Lone Worker Text Message
link displays a view similar to that shown in
(4)
(5)
The
Message Archive
link displays a view similar to that shown in Section 8.2.6
The
Alarm Audit
link displays a view similar to that shown in Section 8.2.7 (Page 61).
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8.2.2 Lone Worker Details (detailed)
This view enables you to view and edit the details of the lone worker.
User Guide
(1) If you edit any details click the
Update
button shown below to save the amended details.
(2) If you clicked on the
More Details
button as Section 5 (Page 44) describes to display this
view, you can click on the
Back
button shown below to display the view shown in
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8.2.3 Adding or Changing the Picture
If the details do not have a picture, the view displays the image shown below by default.
To add an image or change the image, do the following procedure.
(1) Click the
Update Picture
link under the picture area.
(2) Trust 24x7 Web displays the following view.
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(3)
(4)
Click the
Browse
button.
Trust 24x7 Web displays the standard Windows file browser window.
User Guide
(5)
(6)
Select the image file and click the
Open
button.
IMPORTANT (1)
(2)
(3)
The image file must be either a JPG or a BMP file.
The size of the image file must be less than 800K.
The name of the image file must be no more than 18 characters.
Trust 24x7 Web inserts the file’s pathname in the box to the left of the
Browse
button.
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(7)
(8)
Click the
Upload selected file
button.
Trust 24x7 Web briefly displays the following window.
User Guide
(9) Trust 24x7 Web displays the uploaded image.
8.2.4 Play Lone Worker Message
Right click the
Play Lone Worker Message
link on the view that Section 8.2.1 (Page 54) shows,
and select
Save Target As
to download the current message as a WAV file.
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8.2.5 Display Lone Worker Text Message
If you click the
Play Lone Worker Message
link on the view that Section 8.2.1 (Page 54) shows,
Trust 24x7 Web displays a view similar to the following.
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8.2.6 Message Archive
If you click the
Message Archive
link on the view that Section 8.2.1 (Page 54) shows, Trust 24x7
Web displays a view similar to the following.
Right click on a link in the column on the left and select
Save Target As
to download an archived message as a WAV file.
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8.2.7 Alarm Audit
If you click the
Play Lone Worker Message
link on the view that Section 8.2.1 (Page 54) shows,
Trust 24x7 Web displays a view similar to the following.
To record details of an alarm do the following procedure.
(1) Click on a link in the column on the right to display the details for an alarm, similar to the following. This has two scrollable text boxes, into which you can record comments.
Each has an upper and lower part: the upper part is a read only record of all recorded text; the lower part enables you to add text.
NOTE
The two titles above the boxes are defined in an INI file. The engineer that installs Trust 24x7 does this.
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(2) Click in the lower part of one of the boxes.
Trust 24x7 highlights the text “
Add new detail here
”.
User Guide
(3) Key in the text.
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(4) Click the
Update
button, to the right of the box.
Trust 24x7 adds the text to the upper part of the box.
You cannot now edit or delete this text.
User Guide
(5)
(6)
Repeat the procedure to add further text.
Click the Back button to return to the list of alarms.
8.3 Reports
If you click the
Reports
button on the
Status
view [that Section 8.2 (Page 53) describes],
Trust 24x7 Web displays the following menu. Click on the appropriate link.
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8.3.1 Lone worker
If you click on the
Lone worker
link [as Section 8.3 (Page 63) describes], Trust 24x7 Web displays
a calendar view for the current month similar to the following.
Do the following procedure.
(1) If you wish the report to start on a date in a month before the current month, click on the blue triangle to the left of the month and year, one or more times until Trust 24x7 Web displays the required month.
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(2) Click on the start date.
User Guide
(3) Specify the end date.
If necessary, click on the blue triangle to the right of the month and year, one or more times until Trust 24x7 Web displays the required month.
Click on the end date.
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(4) Click the
Submit
button.
(5) Trust 24x7 Web displays the report.
User Guide
(6) You can click on a lone worker’s UserID, in the column at the left, to display a report for the individual lone worker, similar to the following.
NOTE
The mouse cursor does not change, when you move it over a lone worker’s
UserID.
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8.3.2 Site Code
If you click on the
Site Code
link [as Section 8.3 (Page 63) describes], Trust 24x7 Web generates
and displays a report of Trust 24x7 jobs ordered by Site Code, similar to the following.
8.4 Users
If you click the
Users
button on the
Status
view [that Section 8.2 (Page 53) describes], Trust 24x7
Web displays a list of users similar to the following.
If you click on a link at the left, Trust 24x7 Web displays the view that Section 8.2.2 (Page 55)
describes.
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8.5 Admin
If you click the
Admin
button on the
Status
view [that Section 8.2 (Page 53) describes],
Trust 24x7 Web displays the following sub-menu.
8.5.1 Site Codes
If you click on the
Site Codes
link [shown in Section 8.5 (Page 68)], Trust 24x7 Web displays a
view similar to the following, which enables you to maintain the list of sites.
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8.5.1.1 Add
Do the following procedure.
(1) Key in the details of the new site.
User Guide
(2) Click the
Add
button.
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(3) Trust 24x7 Web adds the new site and displays the amended list of sites.
User Guide
8.5.1.2 Edit
To change the details of a site, do the following procedure.
(1) Click on the
Edit
link against the site code, of the site that you wish to change.
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Trust 24x7 2.02.0004
(2) Change any details as necessary.
(3)
(4)
Click the
Submit
button.
Trust 24x7 Web displays the changed details.
User Guide
Issue 1.01 – 14 January 2011 Page 71 of 75
Trust 24x7 2.02.0004
8.5.1.3 Delete
To delete the details of a site, do the following procedure.
(1) Click on the
Delete
link to the right of the site that you wish to delete.
User Guide
(2) Trust 24x7 Web displays a request for confirmation of the deletion, similar to the following.
(3) Click the
OK
button.
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(4) Trust 24x7 Web deletes the site and displays the amended list of sites.
User Guide
8.5.2 Alarm Reasons
If you click on the
Alarm Reasons
link [shown in Section 8.5 (Page 68)], Trust 24x7 Web displays
a view similar to the following, which enables you to maintain the list of reasons for an alarm.
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Trust 24x7 2.02.0004 User Guide
8.5.2.1 Add a New Reason
Do the following procedure.
(1) Click the
Add new reason
button. Trust 24x7 displays the following prompt for confirmation.
(2) Click the
Yes
button. Trust 24x7 adds a blank reason, which you must now edit, as the
following Section 8.5.2.2 describes.
8.5.2.2 Edit an Existing Reason
Do the following procedure.
(1) Click the link
Edit
against a reason. Trust 24x7 displays the following view.
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(2) Edit the details. (Trust 24x7 highlights the
Save Changes
button.)
User Guide
(3) Click the
Save Changes
button.
(4) Click the
Back
button.
Issue 1.01 – 14 January 2011 Page 75 of 75
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Table of contents
- 4 Changes from Issue
- 5 Introduction
- 5 What Trust 24x7 does
- 5 Overview of how to use Trust 24x
- 5 Trust 24x7, LoneWorker, Lone Worker, Lone worker or lone worker
- 6 Block Diagram
- 7 Overview of how to set up Trust 24x
- 8 What you must know before you read this manual
- 8 System Manager – User Reference Guide
- 9 System Manager 4.01.0173 and VCII Server
- 9 Lone Worker Class Of Service
- 9 How to set up the Lone Worker Class Of Service
- 12 How to restart the VCII Server
- 14 Lone Worker Mailboxes
- 14 How to set up a Mailbox that is a Member of the PC Desktop Alert Group
- 15 How to set up a Mailbox that is a Member of the Phone Alert Group
- 16 How to set up a Mailbox for an Alert Group
- 18 How to use the Group Editor to set up Alert Groups
- 18 How to set up an Alert Group for PC Desktop Alerts
- 22 How to set up an Alert Group for Phone Alerts
- 25 How to specify Shift Patterns
- 29 How to set up Mailboxes for Lone Workers
- 34 How to set up Auto Login for a Mailbox for a lone worker
- 38 How to use Trust 24x
- 38 How to set up a Trust 24x7 Job and record a message
- 39 How to cancel or extend a Trust 24x7 Job
- 40 How to change your PIN or record an information only message
- 42 How to Intentionally Invoke an Alert
- 43 Phone Alert
- 44 Desktop (PC) Alert
- 47 How to set up the SMS Text Message Facility
- 47 SMS Gateway Account
- 47 Identicom Templates
- 47 General
- 48 Job (Amber)
- 49 Emergencies (Red Alert)
- 49 How to Register a lone worker to use the SMS Interface
- 49 Alarm Groups
- 50 How to use the SMS Text Message facility
- 50 How to Start a Job
- 50 How to Extend a Job
- 50 How to Cancel a Job
- 51 How to intentionally Issue an Alert
- 52 Trust 24x7 Web
- 52 Login
- 53 Status
- 54 Lone Worker Details (overview)
- 55 Lone Worker Details (detailed)
- 56 Adding or Changing the Picture
- 58 Play Lone Worker Message
- 59 Display Lone Worker Text Message
- 60 Message Archive
- 61 Alarm Audit
- 63 Reports
- 64 Lone worker
- 67 Site Code
- 67 Users
- 68 Admin
- 68 Site Codes
- 72 Delete
- 73 Alarm Reasons
- 74 Add a New Reason
- 74 Edit an Existing Reason