Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - - Installation guide

Version: 5.0
Service Pack: 4
Upgrade Guide
BlackBerry Enterprise Server for
Microsoft Exchange
Published: 2014-01-16
SWD-20140116175501016
Contents
1
Overview: BlackBerry Enterprise Server.............................................................................................7
2
Planning a BlackBerry Enterprise Server........................................................................................... 8
Supported BlackBerry Enterprise Server versions that you can upgrade ............................................................................... 8
Replacing the BlackBerry Manager with the BlackBerry Administration Service ....................................................................9
Removing the BlackBerry Monitoring Service....................................................................................................................... 9
Upgrade implications for the BlackBerry Configuration Database........................................................................................10
Synchronizing data over the wireless network automatically................................................................................................10
Corrective calendar synchronization...................................................................................................................................10
Upgrade application for BlackBerry Enterprise Server.........................................................................................................11
Upgrading the BlackBerry Enterprise Server if your organization's environment includes BlackBerry Mobile Voice
System 4.6.........................................................................................................................................................................11
3
Hardware requirements: BlackBerry Enterprise Server.................................................................... 13
4
System requirements......................................................................................................................15
System requirements: BlackBerry Enterprise Server........................................................................................................... 15
System requirements: BlackBerry Administration Service and BlackBerry Web Desktop Manager....................................... 16
System requirements: BlackBerry Enterprise Server databases...........................................................................................17
System requirements: BlackBerry Attachment Service .......................................................................................................19
System requirements: BlackBerry Collaboration Service..................................................................................................... 20
System requirements: BlackBerry MDS Connection Service................................................................................................23
System requirements: BlackBerry Router .......................................................................................................................... 24
System requirements for your organization's environment.................................................................................................. 24
System requirements: Computers for BlackBerry Web Desktop Manager and BlackBerry Administration Service users....... 25
System requirements: Messaging server.............................................................................................................................27
System requirements: Firewall........................................................................................................................................... 27
System requirements: Instant messaging server................................................................................................................. 28
Supported features and environments................................................................................................................................ 28
Unsupported environments................................................................................................................................................29
5
Preupgrade tasks........................................................................................................................... 31
Configuring a Microsoft Exchange 2010 messaging environment........................................................................................ 31
Create a Windows account that has a Microsoft Exchange 2010 mailbox ..................................................................... 31
Configure Microsoft Exchange 2010 permissions for the Windows account ..................................................................32
Increase the maximum number of connections to the Address Book service in Microsoft Exchange 2010..................... 32
Turn off client throttling in Microsoft Exchange 2010....................................................................................................33
Configure a management role and scope for Microsoft Exchange Web Services............................................................ 33
Configure the BlackBerry Enterprise Server to run without public folders...................................................................... 34
Permit meeting requests from outside of your organization when using Microsoft Exchange Web Services for
Microsoft Exchange 2010............................................................................................................................................35
Configuring a Microsoft Exchange 2007 messaging environment........................................................................................ 35
Create a Windows account that has a Microsoft Exchange 2007 mailbox ..................................................................... 35
Configure Microsoft Exchange 2007 permissions for the Windows account ..................................................................36
Permit users to send email messages in a Microsoft Exchange environment................................................................. 36
Permit meeting requests from outside of your organization when using Microsoft Exchange Web Services for
Microsoft Exchange 2007............................................................................................................................................37
Configuring a Microsoft Exchange 2003 messaging environment........................................................................................ 38
Create a Windows account that has a Microsoft Exchange 2003 mailbox ..................................................................... 38
Configure Microsoft Exchange 2003 permissions for the Windows account...................................................................38
Permit users to send email messages in a Microsoft Exchange environment................................................................. 39
Configure permissions for the Windows account................................................................................................................. 40
Prevent the Microsoft Exchange known issues for wireless calendar synchronization...........................................................41
Verify if the Windows account can access a user account in Microsoft Exchange................................................................. 41
Configuring connections for the BlackBerry Enterprise Server database.............................................................................. 42
Specifying permissions when you connect to the BlackBerry Configuration Database using Windows
authentication or Microsoft SQL Server authentication................................................................................................. 42
Specifying permissions for the Windows account or Microsoft SQL Server account........................................................43
Assign permissions to the Windows account or Microsoft SQL Server account.............................................................. 43
Resolving IT policy and application control policy conflicts in a mixed version environment ................................................. 44
Resolve IT policy and application control policy conflicts in a mixed version environment ............................................. 44
Backing up the BlackBerry Enterprise Server databases..................................................................................................... 45
Back up the BlackBerry Enterprise Server databases................................................................................................... 45
Removing the BlackBerry MDS Integration Service............................................................................................................. 46
Run the CreateDB executable to remove the BlackBerry MDS Integration Service........................................................ 47
Upgrade implications for VoIP profiles................................................................................................................................ 48
Delete a VoIP profile.................................................................................................................................................... 49
Install the SNMP service for monitoring by a monitoring application.................................................................................... 49
Creating a BlackBerry Administration Service pool that includes the BlackBerry Web Desktop Manager using DNS
round robin ....................................................................................................................................................................... 50
Create the DNS record for a BlackBerry Administration Service instance.............................................................................51
Preparing the computer that hosts the BlackBerry Collaboration Service for use with Microsoft Office Communications
Server 2007 R2..................................................................................................................................................................52
Preparing the computer that hosts the BlackBerry Collaboration Service for use with Microsoft Lync Server 2010................53
Applications that are installed with the BlackBerry Enterprise Server components...............................................................54
Prerequisites: Upgrading the BlackBerry Enterprise Server software................................................................................... 55
Performing a test upgrade of the BlackBerry Configuration Database..................................................................................56
Perform a test upgrade of the BlackBerry Configuration Database................................................................................57
6
Upgrading the BlackBerry Enterprise Server software by using the in-place upgrade process........... 59
Upgrade the BlackBerry Enterprise Server software by overwriting the existing version and retaining the existing
BlackBerry Configuration Database ................................................................................................................................... 60
Specifying a name for the BlackBerry Administration Service pool during the installation process................................. 62
Upgrade the BlackBerry Enterprise Server instances that you configured for disaster recovery............................................ 62
7
Upgrading the BlackBerry Enterprise Server using the cutover upgrade process and upgrading
the existing BlackBerry Configuration Database.............................................................................. 64
Upgrade a BlackBerry Configuration Database................................................................................................................... 65
BESMgmt.cfg properties............................................................................................................................................. 65
Install the BlackBerry Enterprise Server on a new computer and upgrade the existing BlackBerry Configuration
Database .......................................................................................................................................................................... 66
Specifying a name for the BlackBerry Administration Service pool during the installation process................................. 68
Move user accounts to a new BlackBerry Enterprise Server using the BlackBerry Administration Service.............................69
Prevent the previous BlackBerry Enterprise Server from connecting to the BlackBerry Infrastructure.................................. 70
Start the new BlackBerry Enterprise Server ........................................................................................................................70
8
Upgrading the BlackBerry Enterprise Server using the cutover upgrade process and creating a
BlackBerry Configuration Database ................................................................................................71
Create a BlackBerry Configuration Database...................................................................................................................... 72
BESMgmt.cfg properties............................................................................................................................................. 72
Install the BlackBerry Enterprise Server on a new computer and create a BlackBerry Configuration Database..................... 73
Specifying a name for the BlackBerry Administration Service pool during the installation process................................. 75
9
Upgrading the BlackBerry Enterprise Server software in phases...................................................... 77
Upgrade multiple BlackBerry Enterprise Server instances in phases ...................................................................................78
Upgrade a standalone BlackBerry Router........................................................................................................................... 79
Test the connection from the BlackBerry Router to the BlackBerry Infrastructure.........................................................79
10
Postupgrade tasks.......................................................................................................................... 80
Resend the database mirroring parameters to BlackBerry Enterprise Server components................................................... 80
Restore the BlackBerry MDS Connection Service configuration files....................................................................................81
Upgrade the BlackBerry database notification system........................................................................................................ 81
Best practice: Running the BlackBerry Enterprise Server.................................................................................................... 82
Configuring support for Unicode languages........................................................................................................................ 83
Configure support for Unicode languages.................................................................................................................... 83
Change the character encoding that the BlackBerry Enterprise Server uses to send Unicode messages........................84
Configure the BlackBerry Enterprise Server to use only UTF-8 to send Unicode messages............................................ 85
Configure support for Unicode text in calendars on BlackBerry devices in a Microsoft Exchange environment...............85
Configuring the BlackBerry Enterprise Server to use Microsoft Exchange Web Services....................................................... 86
Prerequisites: Configuring the BlackBerry Enterprise Server to use Microsoft Exchange Web Services.......................... 87
Configure the BlackBerry Enterprise Server to use Microsoft Exchange Web Services................................................... 87
Manage the BlackBerry Enterprise Server performance in a Microsoft Exchange 2010 environment....................................88
Configure a Hosted BlackBerry services environment for use with Microsoft Exchange 2010 SP1 Multi-Tenant
Deployment....................................................................................................................................................................... 89
Configure the BlackBerry Administration Service instances in a pool to communicate across network subnets ....................89
Log in to the BlackBerry Administration Service for the first time......................................................................................... 90
There is a problem with this website's security certificate.............................................................................................90
Change applications to support BlackBerry MDS Connection Service failover...................................................................... 91
Configuring support for new attachments .......................................................................................................................... 92
Configure an upgraded BlackBerry Enterprise Server to support new attachment extensions ....................................... 92
Configure an upgraded BlackBerry Attachment Service to support new attachment distillers .......................................92
Assigning an IT policy to a group.........................................................................................................................................93
Remove an IT policy from a user account..................................................................................................................... 93
Configuring a computer for monitoring............................................................................................................................... 94
Configure the SNMP service for monitoring by a monitoring application........................................................................94
Restrict database permissions for the BlackBerry Attachment Service................................................................................ 94
Configuring minimum Microsoft SQL Server permissions for the Windows account.............................................................. 95
Configure minimum Microsoft SQL Server permissions for the Windows account ..........................................................96
Provisioning the BlackBerry Collaboration Service as a trusted application.......................................................................... 97
Manually provision the BlackBerry Collaboration Service as a trusted application......................................................... 97
Turn off automatic provisioning of the BlackBerry Collaboration Service as a trusted application...................................98
11
Troubleshooting the BlackBerry Enterprise Server upgrade process................................................ 99
Failed to write License Key to the Database........................................................................................................................ 99
Previous version detected but no database available.......................................................................................................... 99
You encounter errors when you try to upgrade the BlackBerry Configuration Database ..................................................... 100
You cannot resolve errors that occur when you move users .............................................................................................. 100
A third-party tool did not install and the BlackBerry Enterprise Server setup application closed .........................................101
The BlackBerry Collaboration Service does not connect to Microsoft Office Live Communications Server 2005..................101
The setup application did not prompt you to change or confirm the MAPI profile............................................................... 102
Restore a BlackBerry Configuration Database...................................................................................................................102
Users experience unexpected behavior with message lists and calendars on BlackBerry devices...................................... 103
Some BlackBerry Enterprise Server components do not start............................................................................................ 104
You cannot access the BlackBerry Administration Service................................................................................................ 105
You cannot create a user account in the BlackBerry Administration Service...................................................................... 105
The BlackBerry Administration Service pool name is the same as the FQDN of the host computer..................................... 106
You cannot add users in the BlackBerry Administration Service after an upgrade to BlackBerry Enterprise Server 5.0 SP4.106
12
Related resources.........................................................................................................................109
13
Glossary....................................................................................................................................... 110
14
Legal notice..................................................................................................................................112
Upgrade Guide
Overview: BlackBerry
Enterprise Server
Overview: BlackBerry Enterprise Server
1
The BlackBerry Enterprise Server is designed to be a secure, centralized link between an organization's wireless network,
communications software, applications, and BlackBerry smartphones. The BlackBerry Enterprise Server integrates with
your organization's existing infrastructure to provide smartphone users with mobile access to your organization's
resources.
You can manage the BlackBerry Enterprise Server, smartphones, and user accounts using the BlackBerry Administration
Service. You can access the BlackBerry Administration Service web application from any computer that can access the
computer that hosts the BlackBerry Administration Service.
You can optionally install BlackBerry Management Studio in your organization's environment to provide a simplified
administrative console for your organization's helpdesk administrators and an integrated view of the BlackBerry Enterprise
Server and other MDM domains. For more information, visit http://www.blackberry.com/go/serverdocs to see the
BlackBerry Management Studio Feature and Technical Overview.
7
Upgrade Guide
Planning a BlackBerry Enterprise Server
Planning a BlackBerry
Enterprise Server
2
If your organization's environment includes only one BlackBerry Enterprise Server that is version 5.0 SP2 or later, you can
upgrade the BlackBerry Enterprise Server to the latest version by overwriting it or by installing it on a different computer
and moving the user data to the upgraded BlackBerry Enterprise Server.
If your organization's environment includes more than one BlackBerry Enterprise Server that is version 5.0 SP2 or later, you
can upgrade each BlackBerry Enterprise Server instance to the latest version in phases to reduce the risk to your
organization's environment and minimize the number of users that the upgrade might affect at the same time.
If mirroring is enabled in your organization's environment, you must run on the primary database to perform an upgrade.
Upgrades are not supported when running in a mirrored failover state.
For information about upgrading more than one BlackBerry Enterprise Server, see the BlackBerry Enterprise Server
Upgrade Planning Guide.
Supported BlackBerry Enterprise Server
versions that you can upgrade
You can upgrade the following BlackBerry Enterprise Server versions to the latest version:
•
BlackBerry Enterprise Server 5.0 SP2
•
BlackBerry Enterprise Server 5.0 SP3
•
BlackBerry Enterprise Server 5.0 SP4
If your organization has a BlackBerry Enterprise Server version that is not listed, you must first upgrade to one of the
BlackBerry Enterprise Server versions in the list above before you can upgrade to the latest version.
8
Upgrade Guide
Planning a BlackBerry Enterprise Server
Replacing the BlackBerry Manager with the
BlackBerry Administration Service
In BlackBerry Enterprise Server versions later than version 4.1, the BlackBerry Administration Service replaces the
BlackBerry Manager as the BlackBerry Enterprise Server component that you use to manage the BlackBerry Enterprise
Server and BlackBerry device users.
During the BlackBerry Enterprise Server upgrade process, the setup application removes the BlackBerry Manager. If you
installed a standalone BlackBerry Manager, you can remove the BlackBerry Manager after you install the BlackBerry
Administration Service.
After the BlackBerry Enterprise Server upgrade process completes, you must create administrator accounts for the
administrators in your organization and provide the administrators with new login information and the BlackBerry
Administration Service web address. If you try to run the BlackBerry Manager, it displays the "DB version greater than
maximum currently supported" message and closes.
Removing the BlackBerry Monitoring
Service
If you have previously installed the BlackBerry Monitoring Service, it will no longer function after you upgrade to BlackBerry
Enterprise Server 5.0 Service Pack 4. Depending on where the BlackBerry Monitoring Service is installed, you will have to
perform one of the following actions during the installation:
•
If the BlackBerry Monitoring Service is currently installed on the same computer as at least one other BlackBerry
Enterprise Server component, the installation setup application will detect that the BlackBerry Monitoring Service is
installed on the computer and the setup application will prompt you to remove it.
•
If the BlackBerry Monitoring Service is installed on a separate computer, the setup application will display a messsage
that the BlackBerry Monitoring Service is no longer in production and cannot be used after you upgrade to BlackBerry
Enterprise Server 5.0 Service Pack 4.
•
If a standalone instance of the BlackBerry Monitoring Service is installed on the computer where you are installing
BlackBerry Enterprise Server 5.0 Service Pack 4, the setup application will display a message that the BlackBerry
Monitoring Service is no longer in production and you can remove it using Add or Remove Programs.
9
Upgrade Guide
Planning a BlackBerry Enterprise Server
Upgrade implications for the BlackBerry
Configuration Database
When you upgrade the BlackBerry Enterprise Server to the latest version, you must also upgrade the BlackBerry
Configuration Database to the latest version. You can use the setup application to install or upgrade BlackBerry Enterprise
Server components such as the BlackBerry Configuration Database. The installation or upgrade process upgrades the
BlackBerry Configuration Database automatically so that the database and components run the same version. If you do not
want to use the setup application to upgrade the BlackBerry Configuration Database, you can run the database upgrade
scripts on the database server.
You cannot manage the BlackBerry Enterprise Server until you install the BlackBerry Administration Service version that is
the same as the BlackBerry Configuration Database version or upgrade the BlackBerry Administration Service so that it is
the same version as the BlackBerry Configuration Database.
You must move an MSDE database such as a BlackBerry Configuration Database from MSDE to a version of Microsoft SQL
Server that Microsoft fully supports. To upgrade a BlackBerry Configuration Database and move it from MSDE to Microsoft
SQL Server, you must create a copy of the BlackBerry Configuration Database, move the copy to Microsoft SQL Server, and
then upgrade the BlackBerry Configuration Database on the Microsoft SQL Server to the latest version.
Synchronizing data over the wireless
network automatically
When you upgrade the BlackBerry Enterprise Server, the BlackBerry Synchronization Service sends updated service books
to the BlackBerry devices that can synchronize data over the wireless network. BlackBerry Device Software versions 4.0
and later can synchronize data automatically if the BlackBerry Enterprise Server is running.
If the data does not synchronize automatically, you must use the BlackBerry Administration Service to resend the service
books and synchronize the data.
Corrective calendar synchronization
Corrective calendar synchronization finds and corrects differences between the calendar entries on BlackBerry devices
and the calendar entries on users' computers.
10
Upgrade Guide
Planning a BlackBerry Enterprise Server
When you upgrade the BlackBerry Enterprise Server to the latest version, corrective calendar synchronization is turned on
by default. Corrective calendar synchronization is configured to run daily at 12:00 AM for all users whose devices are
turned on. It checks users' calendars to correct any differences that display for the next seven days between calendars on
devices and calendars in email applications. For more information about corrective calendar synchronization and changing
the default settings, see the BlackBerry Enterprise Server Administration Guide.
Upgrade application for BlackBerry
Enterprise Server
You can install or upgrade the BlackBerry Enterprise Server, including service packs, by running the setup application. You
can also upgrade the BlackBerry Enterprise Server to a service pack by running the upgrade application for BlackBerry
Enterprise Server, which is available for download from www.blackberry.com/support.
If the BlackBerry Configuration Database is version 5.0 SP2 or 5.0 SP3 in the BlackBerry Enterprise Server domain, you
can use the upgrade application for BlackBerry Enterprise Server 5.0 SP4 to perform any of the following tasks:
•
upgrade a BlackBerry Enterprise Server that is version 5.0 SP2 or 5.0 SP3 to version 5.0 SP4
•
install a BlackBerry Enterprise Server or BlackBerry Enterprise Server components on a computer in the BlackBerry
Enterprise Server domain that does not already host a BlackBerry Enterprise Server instance or component
If the BlackBerry Configuration Database in the BlackBerry Enterprise Server domain is earlier than version 5.0 SP2, you
cannot use the upgrade application for BlackBerry Enterprise Server 5.0 SP4. You must upgrade the BlackBerry Enterprise
Server by running the setup application.
Upgrading the BlackBerry Enterprise Server
if your organization's environment includes
BlackBerry Mobile Voice System 4.6
The BlackBerry Mobile Voice System 4.6 can work with several versions of the BlackBerry Enterprise Server. If the
BlackBerry MVS supports the version that you want to upgrade the BlackBerry Enterprise Server to, you can use one of the
following upgrade processes:
•
in-place upgrade process
•
cutover process that upgrades a BlackBerry Configuration Database
11
Upgrade Guide
•
Planning a BlackBerry Enterprise Server
cutover process that creates a BlackBerry Configuration Database
If you use the in-place upgrade process, the BlackBerry MVS is not available to BlackBerry device users during the upgrade
process. When the in-place upgrade process is complete, the BlackBerry MVS resumes automatically.
If you use a cutover process to upgrade the BlackBerry Enterprise Server, you must perform several additional actions
before the BlackBerry MVS is available to users. For more information, visit www.blackberry.com/btsc to read article
KB21108.
12
Upgrade Guide
Hardware requirements: BlackBerry Enterprise Server
Hardware requirements:
BlackBerry Enterprise Server
3
The following are requirements for a BlackBerry Enterprise Server and the BlackBerry Enterprise Server components that
you install on a single computer, and excludes the BlackBerry Collaboration Service. The requirements are for a BlackBerry
Enterprise Server environment that includes users that receive 100 to 200 email messages each day.
You can improve the performance and reliability of the BlackBerry Enterprise Server by installing the BlackBerry Enterprise
Server components on multiple computers. If your BlackBerry Enterprise Server environment supports up to 1000 users,
install the BlackBerry Configuration Database on a computer that is separate from the computer that hosts the BlackBerry
Enterprise Server. If your BlackBerry Enterprise Server environment supports up to 2000 users, install the BlackBerry
Configuration Database and the BlackBerry Administration Service on computers that are separate from the computer that
hosts the BlackBerry Enterprise Server.
Item
Requirement
BlackBerry Enterprise Server that
supports up to 200 users
•
Single processor, 2.0 GHz Intel Xeon (two processors recommended)
•
2 GB of memory
•
64-bit operating system: Two 64 GB drives (minimum), RAID 1
•
32-bit operating system: Two 36 GB drives (minimum), RAID 1
•
150 MB disk space for the BlackBerry Enterprise Server
•
400 MB disk space for the BlackBerry Administration Service
•
Approximately 2 MB per user each day for log files (100 email messages per
user)
•
Two processors, 2.0 GHz Intel Xeon
•
2 GB of memory
•
64-bit operating system: Two 64 GB drives (minimum), RAID 1
•
32-bit operating system: Two 36 GB drives (minimum), RAID 1
•
150 MB disk space for the BlackBerry Enterprise Server
•
400 MB disk space for the BlackBerry Administration Service
•
Approximately 2 MB per user each day for log files (100 email messages per
user)
BlackBerry Enterprise Server that
supports up to 500 users
13
Upgrade Guide
Hardware requirements: BlackBerry Enterprise Server
Item
Requirement
BlackBerry Enterprise Server that
supports up to 1000 users
•
Two processors, 2.0 GHz Intel Xeon
•
3 GB of memory
•
64-bit operating system: Two 64 GB drives (minimum), RAID 1
•
32-bit operating system: Two 36 GB drives (minimum), RAID 1
•
150 MB disk space for the BlackBerry Enterprise Server
•
400 MB disk space for the BlackBerry Administration Service
•
Approximately 2 MB per user each day for log files (100 email messages per
user)
•
Two processors, 2.8 GHz Intel Xeon or two processors, 1.86 GHz Intel Xeon
5100 Series (Dual Core)
•
4 GB of memory
•
64-bit operating system: Two 64 GB drives (minimum), RAID 1 or four 64 GB
drives (minimum), RAID 1+0
•
32-bit operating system: Two 36 GB drives (minimum), RAID 1 or four 36 GB
drives (minimum), RAID 1+0
•
150 MB disk space for the BlackBerry Enterprise Server
•
400 MB disk space for the BlackBerry Administration Service
•
Approximately 2 MB per user each day for log files (100 email messages per
user)
BlackBerry Enterprise Server that
supports up to 2000 users
14
Upgrade Guide
System requirements
System requirements
4
For information about calculating hardware requirements, visit www.blackberry.com/go/serverdocs to see the BlackBerry
Enterprise Server Capacity Calculator and BlackBerry Enterprise Server Performance Benchmarking Guide.
System requirements: BlackBerry
Enterprise Server
Item
Requirement
operating system
Any of the following operating systems:
Microsoft Exchange system tools
•
Windows Server 2003 SP2 (32-bit or 64-bit)
•
Windows Server 2003 R2 SP2 (32-bit or 64-bit)
•
Windows Server 2008 SP2 (32-bit or 64-bit)
•
Windows Server 2008 R2
•
Windows Server 2008 R2 SP1
•
Windows Server 2012
Any of the following system tools:
•
Microsoft Exchange 2003 SP2 System Manager
•
Microsoft Exchange Server MAPI Client and CDO 1.2.1
To support Microsoft Exchange Server 2010, you must install version
6.5.8211.0 or later of the Microsoft Exchange Server MAPI Client and CDO
1.2.1.
For more information about installing MAPI and CDO patches on your
organization's BlackBerry Enterprise Server, visit support.microsoft.com to read
article 917481 and visit www.blackberry.com/go/kbhelp to read article
KB15779.
Microsoft Exchange organization of the The same Microsoft Exchange organization that the messaging server uses
system tools for the messaging server
15
Upgrade Guide
System requirements
Item
Requirement
CDO library
To support the latest version of Microsoft Exchange Server in your organization's
environment, the latest version of the CDO library that applies to the Microsoft
Exchange Server version
Unicode support for calendars
To support Microsoft Exchange Server 2003, the following Microsoft hotfixes:
•
913643 on the messaging server
•
923537 on the computer that hosts the BlackBerry Enterprise Server
static IP address for the computer
To install the BlackBerry Administration Service in a pool, a static IP address for
the computer that hosts the component
browser
Windows Internet Explorer 7.0 to 8.0 with language preferences configured to
display encoded web pages
media player
One of the following:
•
if using Windows Server 2008, to support audio attachments, Windows
Media Format SDK (for more information, visit msdn.microsoft.com and
search Windows Media Format SDK)
•
if using Windows Server 2003, to support audio attachments, Windows
Media Player 9 or later
network proximity
A high-speed, switched connection between the BlackBerry Enterprise Server
and messaging servers
File and Printer Sharing
If using Windows Server 2003, to permit the BlackBerry Controller to monitor
BlackBerry Enterprise Server components, install File and Printer Sharing
For more information, see the documentation for Windows Server
System requirements: BlackBerry
Administration Service and BlackBerry Web
Desktop Manager
The following system requirements apply to the computer that you install the BlackBerry Administration Service and
BlackBerry Web Desktop Manager on.
16
Upgrade Guide
System requirements
Item
Requirement
operating system
Any of the following operating systems:
•
Windows Server 2003 SP2 (32-bit or 64-bit)
•
Windows Server 2003 R2 SP2 (32-bit or 64-bit)
•
Windows Server 2008 SP2 (32-bit or 64-bit)
•
Windows Server 2008 R2
•
Windows Server 2008 R2 SP1
•
Windows Server 2012
•
Microsoft hotfix 955839 installed on the computer that hosts the BlackBerry
Administration Service and BlackBerry Web Desktop Manager
memory
A minimum 1.2 GB of memory
hardware load balancer
If you configure high availability for the BlackBerry Administration Service using
a hardware load balancer, you must implement session persistence for SSL
connections. For information on how to implement session persistence, contact
the vendor of your hardware load balancer.
outgoing data connection
For the BlackBerry Administration Service, an HTTPS connection using port
number 443
System requirements: BlackBerry
Enterprise Server databases
Item
Requirement
database management system
Any of the following database management systems:
•
Microsoft SQL Server 2005 SP3 (32-bit or 64-bit)
•
Microsoft SQL Server 2005 SP4 (32-bit or 64-bit)
•
Microsoft SQL Server 2005 Express SP3
•
Microsoft SQL Server 2008 SP2 (32-bit or 64-bit)
•
Microsoft SQL Server 2008 SP3 (32-bit or 64-bit)
17
Upgrade Guide
Item
collation setting
database connectivity
System requirements
Requirement
•
Microsoft SQL Server 2008 R2 (32-bit or 64-bit)
•
Microsoft SQL Server 2008 R2 SP1 (32-bit or 64-bit)
•
Microsoft SQL Server 2008 R2 SP2 (32-bit or 64-bit)
•
Microsoft SQL Server 2008 Express SP3 (32-bit or 64-bit)
•
Microsoft SQL Server 2008 R2 Express SP1 (32-bit or 64-bit)
•
Microsoft SQL Server 2008 R2 Express SP2 (32-bit or 64-bit)
•
Microsoft SQL Server 2012 (32-bit or 64-bit)
To configure collation settings, the following conditions:
•
database server collation configured to default case-insensitive
•
BlackBerry Configuration Database collation configured to default caseinsensitive
•
collation must be the same for the Microsoft SQL Server instance and the
database server that hosts the BlackBerry database notification system
(BlackBerry Configuration Database)
•
default collations are suggested though non-default collations are supported
(for more information, visit www.blackberry.com/go/kbhelp to read articles
KB04785 and KB15534)
•
TCP/IP network protocols turned on
•
No count option turned off
nested triggers
Nested trigger support turned on. For more information, visit
msdn.microsoft.com to read article ms178101.
database mirroring
To support database mirroring for the BlackBerry Configuration Database, the
following conditions:
•
18
Any of the following database management systems:
•
Microsoft SQL Server 2005 SP3 Enterprise Edition or Standard Edition
(32-bit or 64-bit)
•
Microsoft SQL Server 2005 SP4 Enterprise Edition or Standard Edition
(32-bit or 64-bit)
Upgrade Guide
Item
database transactional replication
System requirements
Requirement
•
Microsoft SQL Server 2008 SP1 Enterprise Edition or Standard Edition
(32-bit or 64-bit)
•
Microsoft SQL Server 2008 SP2 Enterprise Edition or Standard Edition
(32-bit or 64-bit)
•
Microsoft SQL Server 2008 R2 Enterprise Edition or Standard Edition
(32-bit or 64-bit)
•
the mirror database must reside on a different computer from the principal
database
•
the Microsoft SQL Server instances for both the principal and mirrored
databases must be the same version and edition
•
only use static port number 1433
•
do not use named instances
•
verify that the SQL Server Browser service is running
•
turn off the Named Pipes option in the Microsoft SQL Server Native Client on
the computers that host the BlackBerry Enterprise Server instances
To support database transactional replication for the BlackBerry Configuration
Database, the following conditions:
•
the database server must be Microsoft SQL Server 2005 SP3 or later
•
the database server that hosts the replicated database must use the same
version and build as the database server that hosts the primary database
System requirements: BlackBerry
Attachment Service
The following system requirements apply to the computer that you install the BlackBerry Attachment Service on.
Item
Requirement
operating system
Any of the following operating systems:
19
Upgrade Guide
Item
media player
browser
System requirements
Requirement
•
Windows Server 2003 SP2 (32-bit or 64-bit)
•
Windows Server 2003 R2 SP2 (32-bit or 64-bit)
•
Windows Server 2008 SP2 (32-bit or 64-bit)
•
Windows Server 2008 R2
•
Windows Server 2008 R2 SP1
•
Windows Server 2012
One of the following:
•
if using Windows Server 2008, to support audio attachments, Windows
Media Format SDK (for more information, visit msdn.microsoft.com and
search Windows Media Format SDK)
•
if using Windows Server 2003, to support audio attachments, Windows
Media Player 9 or later
Windows Internet Explorer 7.0 to 8.0 with language preferences configured to
display encoded web pages
System requirements: BlackBerry
Collaboration Service
The following system requirements apply to the computer that you install the BlackBerry Collaboration Service on.
Item
Requirement
operating system
Unless otherwise stated, any of the following operating systems:
20
•
Windows Server 2003 SP2 (32-bit or 64-bit)
•
Windows Server 2003 R2 SP2 (32-bit or 64-bit)
•
Windows Server 2008 SP2 (32-bit or 64-bit)
•
Windows Server 2008 R2
•
Windows Server 2008 R2 SP1
Upgrade Guide
Item
System requirements
Requirement
•
Windows Server 2012
IBM Sametime
IP address of the computer that hosts the BlackBerry Collaboration Service
added to the CommunityConnectivity document on the IBM Sametime server
Novell GroupWise Messenger
SSL authentication turned on for the Novell GroupWise Messenger agents on the
Novell GroupWise Messenger server
Microsoft Office Live Communications
Server 2005 or Microsoft Office
Communications Server 2007
The latest Microsoft hotfixes installed
Microsoft Office Communications
Server 2007 R2
•
Any of the following operating systems:
•
Windows Server 2003 R2 SP2 (64-bit)
•
Windows Server 2008 SP2 (64-bit)
•
Windows Server 2008 R2
•
Windows Server 2008 R2 SP1
•
Windows Server 2012
•
The latest Microsoft hotfixes installed
•
The BlackBerry Collaboration Service installed in the same Microsoft Active
Directory domain as Microsoft Office Communications Server 2007 R2
•
The Windows account that runs the BlackBerry Collaboration Service added
to one of the following groups:
•
RTCUniversalServerAdmins group, to automatically provision the
BlackBerry Collaboration Service as a trusted service in Microsoft Active
Directory (for more information, visit msdn.microsoft.com to read about
required Microsoft Active Directory permissions)
•
RTCComponentUniversalServices group, if you use another account with
the required permissions (RTCUniversalServerAdmins) to manually
provision the BlackBerry Collaboration Service as a trusted service in
Microsoft Active Directory (for more information, see "Manually provision
the BlackBerry Collaboration Service as a trusted application")
•
Microsoft .NET Framework 3.5 SP1
•
Microsoft Visual C++ 2008 Redistributable Package (vcredist_x64.exe)
•
Microsoft SQL Server Native Client (sqlncli_x64.msi)
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Upgrade Guide
Item
System requirements
Requirement
•
Microsoft Unified Communications Managed API 2.0 Core Redist 64-bit
(ucmaredist.msi)
•
Microsoft Office Communications Server 2007 R2, Core Components
(ocscore.msi)
•
The required certificate installed in the Personal Certificate folder for the
local computer account
For detailed instructions about the Microsoft install packages and installing the
required certificate, see "Preparing the computer that hosts the BlackBerry
Collaboration Service for use with Microsoft Office Communications Server 2007
R2".
Microsoft Lync Server 2010
22
•
Any of the following operating systems:
•
Windows Server 2003 R2 SP2 (64-bit)
•
Windows Server 2008 SP2 (64-bit)
•
Windows Server 2008 R2
•
Windows Server 2008 R2 SP1
•
Windows Server 2012
•
The latest Microsoft hotfixes installed
•
The BlackBerry Collaboration Service installed in the same Microsoft Active
Directory domain as Microsoft Lync Server 2010
•
The Windows account that runs the BlackBerry Collaboration Service added
to one of the following groups:
•
RTCUniversalServerAdmins group, to automatically provision the
BlackBerry Collaboration Service as a trusted service in Microsoft Active
Directory (for more information, visit msdn.microsoft.com to read about
required Microsoft Active Directory permissions)
•
RTCComponentUniversalServices group, if you use another account with
the required permissions (RTCUniversalServerAdmins) to manually
provision the BlackBerry Collaboration Service as a trusted service in
Microsoft Active Directory (for more information, see "Manually provision
the BlackBerry Collaboration Service as a trusted application")
•
Microsoft .NET Framework 3.5 SP1
•
Microsoft Visual C++ 2008 Redistributable Package (vcredist_x64.exe)
Upgrade Guide
Item
System requirements
Requirement
•
Microsoft SQL Server Native Client (sqlncli_x64.msi)
•
Microsoft Unified Communications Managed API 2.0 Core Redist 64-bit (to
download ucmaredist.msi, visit the Volume Licensing Service Center at
www.microsoft.com)
•
Microsoft Office Communications Server 2007 R2, Core Components (to
download ocscore.msi, visit the Volume Licensing Service Center at
www.microsoft.com)
•
The required certificate installed in the Personal Certificate folder for the
local computer account
For detailed instructions about the Microsoft install packages and installing the
required certificate, see "Preparing the computer that hosts the BlackBerry
Collaboration Service for use with Microsoft Lync Server 2010".
System requirements: BlackBerry MDS
Connection Service
The following system requirements apply to the computer that you install the BlackBerry MDS Connection Service on.
Item
Requirement
operating system
Any of the following operating systems:
•
Windows Server 2003 SP2 (32-bit or 64-bit)
•
Windows Server 2003 R2 SP2 (32-bit or 64-bit)
•
Windows Server 2008 SP2 (32-bit or 64-bit)
•
Windows Server 2008 R2
•
Windows Server 2008 R2 SP1
•
Windows Server 2012
RSA Authentication Agent
To support enhanced network authentication (optional), RSA Authentication
Agent 6.1 for Windows Server 2003 or RSA Authentication Agent 7.0.1 for
Windows Server 2008.
memory
One of the following:
23
Upgrade Guide
Item
System requirements
Requirement
•
if you install a central push server and less than 1000 user accounts, a
minimum of 1024 MB
•
if you install a central push server and more than 1000 user accounts, a
minimum of 3 GB
•
if you do not install a central push server, a minimum of 512 MB
System requirements: BlackBerry Router
To install the BlackBerry Router on a computer that is separate from the computer that hosts the BlackBerry Enterprise
Server, any of the following operating systems:
•
Windows Server 2003 SP2 (32-bit or 64-bit)
•
Windows Server 2003 R2 SP2 (32-bit or 64-bit)
•
Windows Server 2008 SP2 (32-bit or 64-bit)
•
Windows Server 2008 R2
•
Windows Server 2008 R2 SP1
•
Windows Server 2012
System requirements for your organization's
environment
The following system requirements apply when you configure single sign-on authentication for the BlackBerry
Administration Service and BlackBerry Web Desktop Manager or configure the BlackBerry MDS Connection Service to
support Integrated Windows authentication.
Item
Requirement
network services
Microsoft Active Directory running at Windows Server 2003 domain functional level or
higher
24
Upgrade Guide
System requirements
Item
Requirement
application server
For the BlackBerry MDS Connection Service to support Integrated Windows
authentication, Microsoft IIS 6.0 or 7.0 using Integrated Windows authentication
file server
For the BlackBerry MDS Connection Service to support Integrated Windows
authentication, Windows Server 2003 file services or Windows Server 2008 file
services
System requirements: Computers for
BlackBerry Web Desktop Manager and
BlackBerry Administration Service users
Item
Requirement
browser
•
Windows Internet Explorer 7.0 to 8.0
•
Mozilla Firefox 3.6+
•
Google Chrome 4.0+
•
Safari 4 for Mac
Windows Internet Explorer 7 or later provides optimal support for BlackBerry
Web Desktop Manager features and BlackBerry Administration Service features.
Depending on the browser that you use, the BlackBerry Web Desktop Manager
and BlackBerry Administration Service might not recognize BlackBerry devices
and the browser might prevent you from activating devices that are connected
to the computer, backing up and restoring device data, or adding or updating
device applications.
browser settings for Windows Internet
Explorer
To support browser access, you must configure the following settings:
•
language preferences configured to display encoded web pages
•
Microsoft hotfix 955839 installed on the users' computers to make sure the
correct time zones are displayed
•
the following settings turned on to support Microsoft ActiveX:
25
Upgrade Guide
Item
System requirements
Requirement
•
Automatic prompting for Microsoft ActiveX controls
•
Download signed Microsoft ActiveX controls
•
Run Microsoft ActiveX controls and plug-ins
•
Script Microsoft ActiveX controls marked safe for scripting
•
support for JavaScript
•
cookies turned on
•
support for TLS or SSL
•
the SSL certificate installed to permit trusted connections to the BlackBerry
Administration Service
•
if using Windows Vista, the BlackBerry Administration Service web address
added as a trusted web site and Enable protected mode cleared
•
if you configure single sign-on authentication for the BlackBerry
Administration Service
•
•
the BlackBerry Web Desktop Manager and BlackBerry Administration
Service web sites assigned to the local intranet zone
•
Enable Integrated Windows Authentication selected
if you do not configure single sign-on authentication for the BlackBerry
Administration Service
•
the BlackBerry Web Desktop Manager and BlackBerry Administration
Service web sites assigned to the local intranet or trusted sites security
zone
browser settings for Firefox, Safari, and To support browser access, you must configure the following settings:
Google Chrome
• support for JavaScript
•
cookies turned on
•
support for TLS or SSL
•
to permit trusted connections to the BlackBerry Administration Service, the
SSL certificate installed
Single sign-on authentication for the BlackBerry Administration Service is not
supported by Google Chrome.
26
Upgrade Guide
System requirements
System requirements: Messaging server
Any of the following messaging servers that are located in close proximity to where you want to install the primary
BlackBerry Enterprise Server:
•
Microsoft Exchange 2010 SP1 Multi-Tenant Deployment is supported with the following conditions:
•
Microsoft Exchange Server 2010 SP1 Update Rollup 3
•
To manage calendars, enable Microsoft Exchange Web Services
•
Configure the BlackBerry Enterprise Server to run without public folders
•
Microsoft Exchange Server 2010 SP1
•
Microsoft Exchange Server 2010 and Microsoft Exchange Server 2010 Update Rollup 1 (Microsoft Exchange Server
MAPI Client and CDO 1.2.1 must be version 6.5.8211.0 or later to support Microsoft Exchange Server 2010)
•
Microsoft Exchange Server 2007 SP2 or SP3
•
Microsoft Exchange Server 2003 SP2
•
Any of the following Microsoft Exchange mixed environments:
•
Microsoft Exchange Server 2003 and 2007
•
Microsoft Exchange Server 2007 SP2 and 2010
•
Microsoft Exchange Server 2007 SP2 and 2010 SP1
•
Microsoft Exchange Server 2007 SP3 and 2010
•
Microsoft Exchange Server 2007 SP3 and 2010 SP1
System requirements: Firewall
To install the BlackBerry Enterprise Server, configure a firewall or proxy firewall with the following conditions:
•
Exclusive use of port 3101 to open and maintain an outbound, bidirectional TCP/IP connection to an external server
•
Support for resolving Internet addresses that use DNS
•
For proxy firewalls, transparency of the proxy server
27
Upgrade Guide
System requirements
System requirements: Instant messaging
server
To install the BlackBerry Enterprise Server, any of the following instant messaging servers:
•
IBM Sametime 7.0 Community Server
•
IBM Sametime 7.5 Community Server
•
IBM Sametime 8.0 Community Server
•
IBM Sametime 8.0.1 Community Server
•
IBM Sametime 8.0.2 Community Server
•
IBM Sametime 8.5 Community Server
•
Microsoft Office Live Communications Server 2005 SP1 Standard or Enterprise
•
Microsoft Office Communications Server 2007 Standard or Enterprise
•
Microsoft Office Communications Server 2007 R2
•
Microsoft Lync Server 2010
•
Novell GroupWise Messenger 2.0 or later
Supported features and environments
Item
BlackBerry Enterprise Server
Virtual environment
For information, please visit www.blackberry.com to read KB 29661.
Enhanced network
authentication
All BlackBerry Enterprise Server components support RSA Authentication Agent 6.1 for
Windows Server 2003 and RSA Authentication Agent 7.0.1 for Windows Server 2008.
IP
BlackBerry Enterprise Server components support only IPv4 for TCP/IP connections.
SNMP monitoring
The BlackBerry Enterprise Server components support the SNMP service.
Remote access
The BlackBerry Enterprise Server components support remote access by administrators who
use Remote Desktop Connection.
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Upgrade Guide
System requirements
Unsupported environments
Item
Description
DMZ
The BlackBerry Enterprise Server and BlackBerry Enterprise Server
components, with the exception of the BlackBerry Router, do not support
installation in a DMZ.
messaging server
The BlackBerry Enterprise Server for Microsoft Exchange (and all BlackBerry
Enterprise Server components) does not support installation on the computer
that hosts the messaging server.
email application
The BlackBerry Enterprise Server and BlackBerry Enterprise Server components
do not support installation on computers that host email applications such as
Microsoft Outlook. Email applications use data files that can cause conflicts with
the BlackBerry Enterprise Server components. As a result, the BlackBerry
Enterprise Server components might not function as expected.
instant messaging server
Any of the following environments:
BlackBerry Collaboration Service
•
If you configure the BlackBerry Enterprise Server for high availability, the
primary BlackBerry Enterprise Server instance and standby BlackBerry
Enterprise Server instance do not support more than one type of instant
messaging server in a BlackBerry Enterprise Server pair. For example, if you
install the BlackBerry Collaboration Service for use with Microsoft Office
Communications Server 2007 on the primary instance, you must also install
the BlackBerry Collaboration Service for use with Microsoft Office
Communications Server 2007 on the standby instance.
•
A BlackBerry Enterprise Server or BlackBerry Enterprise Server pair that
connects to multiple instances of the BlackBerry Collaboration Service does
not support more than one type of instant messaging server. You must use
the same type of instant messaging server for each local or remote
BlackBerry Collaboration Service that you connect to a BlackBerry
Enterprise Server or BlackBerry Enterprise Server pair.
If you install the BlackBerry Collaboration Service for use with Microsoft Lync
Server 2010, the BlackBerry Collaboration Service does not support using
ocscore.msi or ucmaredist.msi from the Microsoft Lync Server 2010 installation
files on the computer that you install the BlackBerry Collaboration Service on.
You must use ocscore.msi and ucmaredist.msi from Microsoft Office
29
Upgrade Guide
Item
System requirements
Description
Communications Server 2007 R2. For more information, visit the Volume
Licensing Service Center at www.microsoft.com.
BlackBerry Attachment Service
You must install the software update for KB22953 on Windows Server 2008 if
you want the BlackBerry Attachment Service to support .mp3 audio files on
BlackBerry devices and all audio formats on BlackBerry 7100 Series devices
that support CDMA networks. To download the software update for KB22953,
visit www.blackberry.com/support/downloads/.
Remote Desktop Services or Terminal
Services
The BlackBerry Enterprise Server and BlackBerry Enterprise Server components
do not support installation on a computer that you installed Remote Desktop
Services or Terminal Services on.
30
Upgrade Guide
Preupgrade tasks
Preupgrade tasks
5
Configuring a Microsoft Exchange 2010
messaging environment
Create a Windows account that has a Microsoft
Exchange 2010 mailbox
You must create a Windows account with a Microsoft Exchange 2010 mailbox so that the Windows account can
authenticate with the Microsoft Exchange Server.
Before you begin: If you want free/busy lookups to work in Microsoft Outlook 2003 and earlier, you must configure
Microsoft Exchange 2010 to support Microsoft Outlook 2003 and earlier by creating a public folder database. For more
information about supporting Microsoft Outlook 2003 and earlier, visit http://support.microsoft.com to read article 555851
and visit http://technet.microsoft.com to read articles 123694, 124270, 397221, and 691120.
1.
On the computer that hosts Microsoft Exchange, log in using an administrator account that has the permission to
create accounts.
2.
Open the Microsoft Exchange Management Console.
3.
Create an account and mailbox that you name BESAdmin.
4.
To permit the BlackBerry Enterprise Server to check if a BlackBerry device user has permission to access a public
folder, assign the Owner permission for all public folders to the administrator account.
After you finish:
• To verify that you created the Windows account, log in to a computer using the Windows account.
•
Verify that the Windows account is not a member of the Domain Administrators group in Microsoft Active Directory.
•
Verify that BlackBerry device users have Read permissions and Visible permissions to public folders.
•
To permit BlackBerry device users to check the availability of meeting participants using BlackBerry Device Software
4.5 or later, configure the Schedule+ Free/Busy information for the system public folder. For more information, visit
http://technet.microsoft.com to read articles 629523 and 691129.
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Upgrade Guide
Preupgrade tasks
Configure Microsoft Exchange 2010 permissions for
the Windows account
Before you begin:
Verify the domain name in Microsoft Active Directory. When you set the permissions, you must match the domain name in
Microsoft Active Directory.
1.
On a computer that hosts the Microsoft Exchange Management Shell, open the Microsoft Exchange Management
Shell.
2.
Type Get-MailboxDatabase | Add-ADPermission -User "BESAdmin" -AccessRights ExtendedRight ExtendedRights Receive-As, ms-Exch-Store-Admin, ms-Exch-Store-Visible.
3.
Type Add-RoleGroupMember "View-Only Organization Management" -Member "BESAdmin".
4.
Do one of the following:
•
To set the permissions at the organizational unit level, type the following command:
Add-ADPermission -InheritedObjectType User -InheritanceType Descendents -ExtendedRights Send-As -User
"BESAdmin" -Identity "OU=<organizational_unit>,DC=<domain_1>,DC=<domain_2>,DC=<domain_3>"
For example, if the organizational unit is Texas and the domain name is example.organization.net, type Texas for
<organizational_unit>, example for <domain_1>, organization for <domain_2>, and net for <domain_3>.
•
To set the permissions at the common name level, type the following command:
Add-ADPermission -InheritedObjectType User -InheritanceType Descendents -ExtendedRights Send-As -User
"BESAdmin" -Identity "CN=<common_name>,DC=<domain_1>,DC=<domain_2>,DC=<domain_3>"
For example, if the common name is Users and the domain name is example.organization.net, type Users for
<common_name>, example for <domain_1>, organization for <domain_2>, and net for <domain_3>.
In each command, <domain_1>, <domain_2>, and <domain_3> form the internal Microsoft Active Directory domain
(if internal and external domain names are different). You can contact your Microsoft Active Directory administrator
for information about distinguished names.
After you finish: If you create a mailbox database for Microsoft Exchange, repeat step 2.
Increase the maximum number of connections to the
Address Book service in Microsoft Exchange 2010
By default, Microsoft Exchange 2010 limits the maximum number of connections from the BlackBerry Enterprise Server to
the Address Book service to 50. To permit the BlackBerry Enterprise Server to run, you must increase the number of
permitted connections to a large value (for example, 100,000).
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Upgrade Guide
Preupgrade tasks
Before you begin: You must complete this task if the messaging server that the BlackBerry Enterprise Server uses is
Microsoft Exchange 2010. If the messaging server is Microsoft Exchange 2010 SP1, you can change the
MaxSessionsPerUser settings using client throttling policies.
1.
On the computer that hosts the Microsoft Exchange CAS server, in <drive>:\Program Files\Microsoft\Exchange Server
\V14\Bin, in a text editor, open the microsoft.exchange.addressbook.service.exe.config file.
2.
Change the value of the MaxSessionsPerUser key to 100000.
3.
Save and close the file.
4.
Restart the Address Book service.
Turn off client throttling in Microsoft Exchange 2010
By default, Microsoft Exchange 2010 uses client throttling policies to track the bandwidth that each Microsoft Exchange
user consumes and enforce bandwidth limits as necessary. The policies affect the performance of the BlackBerry
Enterprise Server, so you should turn off client throttling for the Windows account that has a Microsoft Exchange mailbox.
1.
On a computer that hosts the Microsoft Exchange Management Shell, open the Microsoft Exchange Management
Shell.
2.
Type New-ThrottlingPolicy BESPolicy.
3.
Type the following command:
Set-ThrottlingPolicy BESPolicy -RCAMaxConcurrency $null -RCAPercentTimeInAD $null -RCAPercentTimeInCAS
$null -RCAPercentTimeInMailboxRPC $null -EWSMaxConcurrency $null -EWSPercentTimeInAD $null EWSPercentTimeInCAS $null -EWSPercentTimeInMailboxRPC $null -EWSMaxSubscriptions $null EWSFastSearchTimeoutInSeconds $null -EWSFindCountLimit $null
4.
Type Set-Mailbox "BESAdmin" -ThrottlingPolicy BESPolicy.
Configure a management role and scope for Microsoft
Exchange Web Services
If you want the BlackBerry Enterprise Server to use Microsoft Exchange Web Services to manage calendars on BlackBerry
devices, you must configure a management role and scope for Microsoft Exchange Web Services in Microsoft Exchange
2010.
For more information about configuring the BlackBerry Enterprise Server to use Microsoft Exchange Web Services, see the
BlackBerry Enterprise Server Administration Guide.
1.
On a computer that hosts the Microsoft Exchange Management Shell, open the Microsoft Exchange Management
Shell.
2.
Do one or more of the following:
33
Upgrade Guide
•
Preupgrade tasks
To enable a service account for all users in an organization, type the following command:
New-ManagementRoleAssignment -Name: <role_name> -Role ApplicationImpersonation -User:
<account_name>
•
To create a management scope for a specific group, type the following command:
New-ManagementScope -Name: <scope_name> –RecipientRestrictionFilter: <member_names> RecipientRoot: <domain_name>
•
To enable a service account for all users in a scope, type the following command:
New-ManagementRoleAssignment –Name: <role_name> –Role ApplicationImpersonation –User:
<account_name> –CustomRecipientWriteScope: <scope_name>
Configure the BlackBerry Enterprise Server to run
without public folders
If you did not install any public folders in Microsoft Exchange, you must configure the BlackBerry Enterprise Server to run
without public folders by changing a registry key.
1.
On each computer that hosts the BlackBerry Enterprise Server, click Start > Run.
2.
In the Open field, type regedit.
3.
Click OK.
4.
Perform one of the following actions:
•
If you are running a 32-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft
\Windows Messaging Subsystem\CDO.
•
If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node
\Microsoft\Windows Messaging Subsystem.
5.
If the CDO registry key does not exist, create a registry key that you name CDO.
6.
In the CDO registry key, if the DWORD value does not exist, create a DWORD value that you name Ignore No PF.
7.
Change the DWORD value to 1.
8.
Click OK.
34
Upgrade Guide
Preupgrade tasks
Permit meeting requests from outside of your
organization when using Microsoft Exchange Web
Services for Microsoft Exchange 2010
By default, the BlackBerry Enterprise Server uses Microsoft Exchange Web Services to manage calendars on BlackBerry
devices. Each time you add a new Microsoft Exchange mailbox, you must configure the calendar settings in Microsoft
Exchange to permit BlackBerry device users to receive meeting requests from outside of your organization when using
Microsoft Exchange Web Services.
1.
On a computer that hosts the Microsoft Exchange Management Shell, open the Microsoft Exchange Management
Shell.
2.
For each Microsoft Exchange Server that hosts users, type the following command:
Get-Mailbox -server<messaging-server name>| Set-CalendarProcessing -ProcessExternalMeetingMessages $true
Configuring a Microsoft Exchange 2007
messaging environment
Create a Windows account that has a Microsoft
Exchange 2007 mailbox
You must create a Windows account that has a Microsoft Exchange 2007 mailbox so that the Windows account can
authenticate with the Microsoft Exchange Server.
Before you begin: You must configure Microsoft Exchange 2007 to support versions of Microsoft Outlook that are earlier
than 2007 by creating a public folder database. For more information about supporting versions of Microsoft Outlook that
are earlier than 2007, visit http://support.microsoft.com to read article 555851 and visit http://technet.microsoft.com to
read articles 123694, 124270, 397221, and 691120.
1.
On the computer that hosts Microsoft Exchange, log in using an administrator account that has the correct
permission to create accounts.
2.
Open the Microsoft Exchange Management Console.
3.
Create an account and mailbox that you name BESAdmin.
35
Upgrade Guide
4.
Preupgrade tasks
To permit the BlackBerry Enterprise Server to check if a user has permissions for a public folder, assign the Owner
permission for all public folders to the administrator account.
After you finish:
• To verify that you created the Windows account, log in to a computer using the Windows account.
•
Verify that the Windows account is not a member of the Domain Administrators group in Microsoft Active Directory.
•
Verify that BlackBerry device users have Read and Visible permissions to public folders.
•
To permit BlackBerry device users to check the availability of meeting participants in BlackBerry Device Software 4.5
or later, configure the Schedule+ Free/Busy information for the system public folder. For more information, visit http://
technet.microsoft.com to read articles 629523 and 691129.
Configure Microsoft Exchange 2007 permissions for
the Windows account
1.
On a computer that hosts the Microsoft Exchange Management Shell, open the Microsoft Exchange Management
Shell.
2.
Perform one of the following actions:
3.
•
If you log in to Microsoft Exchange Server 2007, type add-exchangeadministrator "BESAdmin" -role
ViewOnlyAdmin.
•
If you log in to another computer, type get-mailboxserver "<messaging_server_name>" | addexchangeadministrator "BESAdmin" -role ViewOnlyAdmin.
For each Microsoft Exchange Server 2007 instance that hosts BlackBerry device users, type the following command:
get-mailboxserver "<messaging_server_name>" | add-adpermission -user "BESAdmin" -accessrights
ExtendedRight -extendedrights Receive-As, ms-Exch-Store-Admin
Permit users to send email messages in a Microsoft
Exchange environment
To permit BlackBerry device users to send email messages, you must configure Send As permissions for the Microsoft
Active Directory user object that contains users. This task describes how to configure the Send As permissions for the
entire Windows domain, but you can also configure the permissions at the user object level or on a container of user
objects.
For more information about Send As permissions and the BlackBerry Enterprise Server, visit www.blackberry.com/btsc to
read article KB04707. For more information about assigning Send As permissions permissions to multiple user accounts,
visit support.microsoft.com to read article 912918.
36
Upgrade Guide
Preupgrade tasks
1.
Log in to a computer in the Windows domain as an administrator that has permissions to change user objects in
Microsoft Active Directory.
2.
On the taskbar, click Start > Administrative Tools > Active Directory Users and Computers.
3.
On the View menu, click Advanced Features.
4.
Right-click the domain root. Click Properties.
5.
On the Security tab, click Advanced.
6.
Click Add.
7.
Type the name of the Windows account that you created (for example, BESAdmin).
8.
Click Check Names.
9.
Click OK.
10. Perform one of the following actions:
•
If you are running Windows Server 2003, in the Apply drop-down list, click User Objects.
•
If you are running Windows Server 2008, in the Apply drop-down list, click Descendant User Objects.
11. In the Allow column, select the Send As check box.
12. Click Apply.
13. Click OK.
Permit meeting requests from outside of your
organization when using Microsoft Exchange Web
Services for Microsoft Exchange 2007
By default, the BlackBerry Enterprise Server uses Microsoft Exchange Web Services to manage calendars on BlackBerry
devices. Each time you add a new Microsoft Exchange mailbox, you must configure the calendar settings in Microsoft
Exchange to permit BlackBerry device users to receive meeting requests from outside of your organization when using
Microsoft Exchange Web Services.
1.
On a computer that hosts the Microsoft Exchange Management Shell, open the Microsoft Exchange Management
Shell.
2.
For each Microsoft Exchange Server that hosts users, type the following command:
Get-Mailbox -server<messaging-server name>| Set-MailboxCalendarSettings -ProcessExternalMeetingMessages
$true
37
Upgrade Guide
Preupgrade tasks
Configuring a Microsoft Exchange 2003
messaging environment
Create a Windows account that has a Microsoft
Exchange 2003 mailbox
You must create a Windows account that has a Microsoft Exchange 2003 mailbox so that the Windows account can
authenticate with the Microsoft Exchange messaging server.
1.
On any computer in the Windows domain, on the taskbar, click Start > Programs > Microsoft Exchange > Active
Directory Users and Computers.
2.
Create an account that has the following attributes:
•
Name: BESAdmin
•
Group membership: Domain User
3.
Create a Microsoft Exchange mailbox for the account.
4.
To activate the new mailbox, send a test email message.
After you finish:
If you cannot see the Windows account in the Microsoft Active Directory to verify that you created it, log in to a computer
using the Windows account.
For more information about the Send As permission and the BlackBerry Enterprise Server, visit www.blackberry.com to
read KB04707.
For more information about assigning the Send As permission to multiple user accounts, visit www.support.microsoft.com
to read article 912918.
Configure Microsoft Exchange 2003 permissions for
the Windows account
On each Microsoft Exchange 2003 server that hosts BlackBerry device users, you must configure Microsoft Exchange
permissions for the Windows account (for example, BESAdmin) that you want to use to install the BlackBerry Enterprise
Server components.
38
Upgrade Guide
Preupgrade tasks
This task describes how to configure the Microsoft Exchange permissions at the administrative group level for every
Microsoft Exchange 2003 server that hosts BlackBerry device users but you can also configure the permissions at other
levels, such as at the root of the organization or another administrative group.
1.
On the computer that hosts the Microsoft Exchange 2003 System Manager, open the Microsoft Exchange 2003
System Manager.
2.
Configure the Exchange View Only Administrator permission for the Windows account in the administrative group that
contains the Microsoft Exchange 2003 servers that host BlackBerry device users.
3.
On each Microsoft Exchange 2003 server that hosts BlackBerry device users, assign the following permissions to the
Windows account:
4.
•
Send As
•
Receive As
•
Administer Information Store
To permit the BlackBerry Enterprise Server to check if users have permissions to access a public folder, assign the
Owner permission for all public folders to the Windows account.
After you finish: Verify that the users have Read and Visible permissions to public folders.
Permit users to send email messages in a Microsoft
Exchange environment
To permit BlackBerry device users to send email messages, you must configure Send As permissions for the Microsoft
Active Directory user object that contains users. This task describes how to configure the Send As permissions for the
entire Windows domain, but you can also configure the permissions at the user object level or on a container of user
objects.
For more information about Send As permissions and the BlackBerry Enterprise Server, visit www.blackberry.com/btsc to
read article KB04707. For more information about assigning Send As permissions permissions to multiple user accounts,
visit support.microsoft.com to read article 912918.
1.
Log in to a computer in the Windows domain as an administrator that has permissions to change user objects in
Microsoft Active Directory.
2.
On the taskbar, click Start > Administrative Tools > Active Directory Users and Computers.
3.
On the View menu, click Advanced Features.
4.
Right-click the domain root. Click Properties.
5.
On the Security tab, click Advanced.
6.
Click Add.
7.
Type the name of the Windows account that you created (for example, BESAdmin).
8.
Click Check Names.
39
Upgrade Guide
9.
Preupgrade tasks
Click OK.
10. Perform one of the following actions:
•
If you are running Windows Server 2003, in the Apply drop-down list, click User Objects.
•
If you are running Windows Server 2008, in the Apply drop-down list, click Descendant User Objects.
11. In the Allow column, select the Send As check box.
12. Click Apply.
13. Click OK.
Configure permissions for the Windows
account
On each computer that you want to install the BlackBerry Enterprise Server components on, you must configure
permissions for the Windows account that you want to use to install the BlackBerry Enterprise Server components and run
the services for the BlackBerry Enterprise Server.
Without the correct permissions, the BlackBerry Enterprise Server cannot run.
1.
Right-click My Computer. Click Manage.
2.
In the left pane, expand Local Users and Groups.
3.
Navigate to the Groups folder.
4.
In the right pane, double-click Administrators.
5.
Click Add.
6.
In the Enter the object names to select field, type the Windows account name that you want the services for the
BlackBerry Enterprise Server to use (for example, BESAdmin).
7.
Click OK.
8.
Click Apply.
9.
Click OK.
10. On the taskbar, click Start > Programs > Administrative Tools > Local Security Policy.
11. Configure the following permissions for the Windows account:
•
log on locally with local permissions (if not assigned by default)
•
log on as a service
12. On the taskbar, click Start > Programs > Administrative Tools > Computer Management.
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13. Add the Windows account to the local administrators group.
Prevent the Microsoft Exchange known
issues for wireless calendar synchronization
Some known issues for Microsoft Exchange impact how the BlackBerry Enterprise Server synchronizes calendars over the
wireless network. To prevent the known issues from occurring, you can read about the known issues for Microsoft
Exchange that might impact your organization's messaging environment and install the hotfixes for them. If your
organization's messaging environment includes multiple messaging servers, you can resolve the known issues that apply to
the latest Microsoft Exchange software version in your organization's environment.
If you do not install the correct hotfixes, the BlackBerry Enterprise Server cannot run.
1.
Visit http://support.microsoft.com to read articles 823343 and 894470.
2.
Verify that your organization's environment meets the requirements that are described in the applicable known
issues.
3.
Download the hotfixes for the known issues on the computers that you want to install the BlackBerry Enterprise
Server or BlackBerry Administration Service on.
4.
Install the hotfixes.
Verify if the Windows account can access a
user account in Microsoft Exchange
The BlackBerry Enterprise Server requires permission to access each BlackBerry device user's mailbox to process email
messages. The IEMSText.exe tool runs a test to verify whether the Windows account has the Send As permission in
Microsoft Exchange so that the BlackBerry Enterprise Server can access user accounts. The IEMSText.exe tool does not
verify whether the BlackBerry Enterprise Server can send email messages on behalf of a BlackBerry device user.
1.
Copy the BlackBerry Enterprise Server installation files to the computer that you want to install the BlackBerry
Enterprise Server on.
2.
Extract the contents to a folder on the computer.
3.
Navigate to <extracted_folder>\Tools.
4.
Double-click IEMSTest.exe.
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5.
In the Profile Name drop-down list, select the profile names for the user accounts.
6.
Click OK.
7.
In the left pane, select the user accounts that you want to check.
8.
Click Select.
9.
Click OK.
Preupgrade tasks
Configuring connections for the BlackBerry
Enterprise Server database
The database for the BlackBerry Enterprise Server is the BlackBerry Configuration Database. You create the BlackBerry
Configuration Database when you install a BlackBerry Enterprise Server or BlackBerry Administration Service or when you
run the CreateDB executable.
The BlackBerry Enterprise Server can connect to its database on the Microsoft SQL Server using Windows authentication or
database authentication. By default, the BlackBerry Enterprise Server logs in to its database using the Windows account
that you use to complete the installation process or the database credentials you provided during the installation process.
To support database mirroring for the BlackBerry Configuration Database with Microsoft SQL Server 2005 or Microsoft SQL
Server 2008, you must use Windows authentication.
Specifying permissions when you connect to the
BlackBerry Configuration Database using Windows
authentication or Microsoft SQL Server authentication
If you connect the BlackBerry Enterprise Server to the BlackBerry Configuration Database using Windows authentication or
Microsoft SQL Server authentication during the BlackBerry Enterprise Server installation process, the Windows account or
Microsoft SQL Server account that you specify must have database permissions on the database server. The type of
permissions that you specify is determined by the setup option that you select and whether you create the BlackBerry
Configuration Database on the computer that hosts the BlackBerry Enterprise Server components or on another database
server.
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Specifying permissions for the Windows account or
Microsoft SQL Server account
If you install Microsoft SQL Server 2008 R2 Express Edition during the BlackBerry Enterprise Server installation process,
you might need to specify permissions for the Windows account or Microsoft SQL Server account, depending on the type of
authentication you select.
When you select Windows authentication during the BlackBerry Enterprise Server installation process, the setup
application automatically assigns the required permissions to the Windows account that you use to complete the
installation process.
When you select Microsoft SQL Server authentication during the BlackBerry Enterprise Server installation process, you
must assign the required database permissions to the Microsoft SQL Server account that you use to complete the
installation process.
Assign permissions to the Windows account or
Microsoft SQL Server account
Perform one of the following actions:
•
If you create the BlackBerry Configuration Database on the computer that hosts the BlackBerry Enterprise Server and
you require the setup application to install Microsoft SQL Server Express during the installation process and you choose
Windows authentication, you are not required to assign Microsoft SQL Server permissions to the Windows account. If
you want the setup application to install the BlackBerry database notification system, you must assign the Microsoft
SQL Server permission for the database system administrator (also called the sysadmin server role in Microsoft SQL
Server Management Studio) to the Windows account.
•
If you create the BlackBerry Configuration Database on the computer that hosts the BlackBerry Enterprise Server and
you require the setup application to install Microsoft SQL Server Express during the installation process and you choose
Microsoft SQL Server authentication, you must assign the database creator (dbcreator server role) Microsoft SQL Server
permission to the Microsoft SQL Server account. If you want the setup application to install the BlackBerry database
notification system, you must assign the Microsoft SQL Server permission for the database system administrator (also
called the sysadmin server role in Microsoft SQL Server Management Studio) to the Microsoft SQL Server account.
•
If you create the BlackBerry Configuration Database on the computer that hosts the BlackBerry Enterprise Server and
the computer already hosts a Microsoft SQL Server, you must assign the database creator (dbcreator server role)
Microsoft SQL Server permission to the Windows account or Microsoft SQL Server account that you use to complete the
BlackBerry Enterprise Server installation process. If you want the setup application to install the BlackBerry database
notification system, you must assign the Microsoft SQL Server permission for the database system administrator (also
called the sysadmin server role in Microsoft SQL Server Management Studio) to the Windows account or Microsoft SQL
Server account.
•
If you create the BlackBerry Configuration Database on a computer that does not host the BlackBerry Enterprise
Server, you must assign the database creator (dbcreator server role) Microsoft SQL Server permission to the Windows
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or Microsoft SQL Server account that you use to complete the BlackBerry Enterprise Server installation process. If you
want the setup application to install the BlackBerry database notification system, you must assign the Microsoft SQL
Server permission for the database system administrator (also called the sysadmin server role in Microsoft SQL Server
Management Studio) to the Windows account or Microsoft SQL Server account.
Resolving IT policy and application control
policy conflicts in a mixed version
environment
In BlackBerry Enterprise Server versions earlier than version 5.0, the BlackBerry Policy Service queues delivery requests
for IT policies and application control policies and sends them to BlackBerry devices. In BlackBerry Enterprise Server
version 5.0, the BlackBerry Administration Service queues the IT policies and application control policies, and the
BlackBerry Policy Service sends them to BlackBerry devices.
To avoid conflicts between the BlackBerry Policy Service and BlackBerry Administration Service in a mixed version
environment, the setup application tries to turn off application polling by the BlackBerry Policy Service for each BlackBerry
Enterprise Server instance in the BlackBerry Enterprise Server domain before it starts the upgrade process. When the
setup application turns off application polling, it prevents earlier versions of the BlackBerry Policy Service from queuing
delivery requests for IT policies and application control policies.
If the setup application cannot turn off application polling for all BlackBerry Enterprise Server instances (for example, a
computer that hosts one of the BlackBerry Enterprise Server instances is not running), you must run the
BB50UpgradePrep tool manually before you can upgrade the BlackBerry Enterprise Server.
Resolve IT policy and application control policy
conflicts in a mixed version environment
1.
Copy the BlackBerry Enterprise Server installation media to the computer that hosts a BlackBerry Enterprise Server.
2.
Extract the contents to a folder on the computer.
3.
In the <extracted_folder>\tools folder, double-click BB50UpgradePrep.exe.
4.
Complete the instructions on the screen.
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Preupgrade tasks
Backing up the BlackBerry Enterprise
Server databases
You must back up the BlackBerry Enterprise Server databases so that you can restore them if the BlackBerry Enterprise
Server upgrade process does not complete.
If your organization's environment includes Microsoft SQL Server, use the backup and restore tools that Microsoft provides
to back up the BlackBerry Enterprise Server databases.
If your organization's environment includes Microsoft SQL Server Express, you can use the BlackBerry Configuration
Database Backup Tool that is included with the BlackBerry Enterprise Server installation media to back up the BlackBerry
Enterprise Server databases to a file. By default, the backup file is named <database_name><YYYYMMDDHHMMSS>.bak.
Back up the BlackBerry Enterprise Server databases
1.
Copy the BlackBerry Enterprise Server installation files to the computer that hosts the BlackBerry Enterprise Server
database that you want to back up.
2.
Extract the installation files to a folder on the computer.
3.
At the command prompt, navigate to the Tools folder in the BlackBerry Enterprise Server installation files.
4.
Run BlackBerryDbBackup.exe.
Example
To back up a BlackBerry Configuration Database that is named BESMgmt to a folder that is named
DB_backup_folder, when you use the database credentials sqlusername and sqlpassword, type
BlackBerryDBBackup.exe -d BESMgmt -f C:\DB_backup_folder -U sqlusername -P sqlpassword.
BlackBerry Configuration Database Backup Tool parameters
The parameters listed in brackets are optional.
Parameter
Description
-d <database _name>
This parameter specifies the name of the BlackBerry Enterprise Server database (for
example, BESMgmt).
[-f] <folder>
This parameter specifies the folder that you want to save the backup file in.
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Parameter
Preupgrade tasks
Description
If you specify a folder, it must already exist.
The default folder is the current folder location.
[-S] <database_server>
This parameter specifies the name of the computer that hosts the BlackBerry Enterprise
Server database.
[-E]
This parameter specifies that you want to use Windows authentication instead of
database authentication to connect to the database server.
Your login account must have the database owner permission.
The default value is false (Windows authentication).
[-U] <user_name>
This parameter specifies the user name that you use for database authentication.
To use a login account that is different from the default login account, the account must
have database owner permission.
The default user name is sa.
[-P] <password>
This parameter specifies the password that you use for database authentication.
[-p] <percentage>
This parameter specifies the interval, as a percentage, that you want the BlackBerry
Configuration Database Backup Tool to report progress at.
The default percentage is 10.
[-?]
This parameter specifies information about the BlackBerry Configuration Database
Backup Tool. You do not require any other parameters when you use this parameter.
Removing the BlackBerry MDS Integration
Service
The BlackBerry MDS Integration Service is no longer in production. If you installed the BlackBerry MDS Integration Service,
you must remove it before you can upgrade to BlackBerry Enterprise Server 5.0 SP4 or later.
You can choose one of the following options to remove the BlackBerry MDS Integration Service:
•
You can perform the following actions:
1. Run setup.exe from the BlackBerry Enterprise Server 5.0 SP1 or 5.0 SP2 installation files and clear the check box
for the BlackBerry MDS Integration Service
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2. After you finish, you must remove the BlackBerry MDS Integration Service component information from the
BlackBerry Configuration Database using the BlackBerry Administration Service
•
You can run the CreateDB executable that is included with the BlackBerry Enterprise Server 5.0 SP4 installation files
For more information, visit www.blackberry.com/btsc to read artcle KB25012.
Run the CreateDB executable to remove the
BlackBerry MDS Integration Service
You must remove the BlackBerry MDS Integration Service before you can upgrade to BlackBerry Enterprise Server 5.0 SP4
or later. You can run the CreateDB executable that is included with the BlackBerry Enterprise Server installation files to
remove the BlackBerry MDS Integration Service.
Before you begin:
Verify that you configured the correct permissions on the database server that hosts the BlackBerry Configuration
Database.
1.
Perform one of the following actions:
•
Log in to the computer that hosts the database server as a local administrator or using a Windows account that
has SQL administrator permissions.
•
Log in to the computer that hosts the BlackBerry Enterprise Server.
2.
Copy the BlackBerry Enterprise Server installation files to the computer.
3.
Extract the contents to a folder on the computer.
4.
Navigate to <extracted_folder>\Database.
5.
Open the BesMgmt.cfg file in a text editor.
6.
Change the file to include information that is specific to your organization's environment.
7.
Change CMD=Install to CMD=Upgrade.
8.
Change BACKUP=false to BACKUP=true.
9.
If you logged in to the computer that hosts the BlackBerry Enterprise Server, you must specify the USERID and
PASSWORD for the account that has SQL administrator permissions.
10. Save and close the file.
11. Open a command prompt window.
12. Navigate to <extracted_folder>\Database.
13. Type CreateDB.exe BESMgmt.cfg.
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BESMgmt.cfg properties
Property
Description
CMD
This property specifies the type of action that the CreateDB executable must complete (for
example, whether to install or upgrade the BlackBerry Configuration Database).
DATABASE_NAME
This property specifies the name of the BlackBerry Configuration Database.
SERVER
This property specifies the name of the database server that hosts the BlackBerry
Configuration Database. If a database instance hosts the BlackBerry Configuration
Database, follow the format database_server_name\database_instance_name.
USERID
If you use database authentication, this property specifies the user name of the database
account that has server administrator permission and database creator permission.
PASSWORD
If you use database authentication, this property specifies the password for the database
account.
SCRIPT_ROOT
This property specifies the path to the DBInstallScripts folder.
By default, this folder is in the same root folder that the CreateDB.exe file is located in.
LOG_DIR
This property specifies the path to the folder that you want to create log files in.
By default, this folder is in the same root folder that the CreateDB.exe file is located in.
DBMS
This property specifies the database management system that your organization uses.
DB_FILE_DIR
This property specifies an existing folder that you want to save the database files in.
By default, this folder is in the same root folder that the CreateDB.exe file is located in.
BACKUP_DIR
This property specifies an existing folder where you want to save the database backup in.
By default, this folder is located in the same root folder that the CreateDB.exe file is located
in.
BES_TYPE
This property specifies the messaging server that your organization uses.
Upgrade implications for VoIP profiles
For BlackBerry Enterprise Server versions that are earlier than version 5.0 SP3, you can use the BlackBerry Administration
Service to configure VoIP profiles and IT policy rules from the VoIP policy group only for BlackBerry 7270 smartphones. In
BlackBerry Enterprise Server 5.0 SP3 and later, VoIP profiles and VoIP IT policy rules are no longer available in the
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BlackBerry Administration Service console and you cannot use the BlackBerry Administration Service to configure the IT
policy rules. To configure VoIP for BlackBerry device users, you must use the BlackBerry Mobile Voice System.
If your organization's environment includes VoIP profiles or VoIP IT policy rules that you configured, the upgrade process
removes the VoIP profiles when you upgrade to BlackBerry Enterprise Server 5.0 SP3 and later. When the upgrade process
removes VoIP profiles, the BlackBerry Administration Service must reconcile IT policies for all devices that you associated
VoIP profiles or VoIP IT policy rules with, which can cause a significant amount of reconciliation depending on the number
of devices that use VoIP profiles or VoIP IT policy rules that you configured.
If you are upgrading from BlackBerry Enterprise Server 5.0 SP2 and you do not want reconciliation to occur during the
upgrade process, you can perform the following actions before you upgrade to the latest BlackBerry Enterprise Server
version:
•
remove all VoIP profiles from user accounts
•
review all IT policies, and if VoIP IT policy rules are configured, select the value to be blank to reset the IT policies to
default values
Delete a VoIP profile
Before you begin: Verify that the VoIP profile is not assigned to a user account or associated with a Wi-Fi profile.
1.
In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Policy > Wi-Fi
configuration.
2.
Click Manage VoIP profiles.
3.
Click the name of a VoIP profile.
4.
Click Delete profile.
5.
Click Yes - Delete the profile.
Install the SNMP service for monitoring by a
monitoring application
You must install the SNMP service on each computer that you want to install the BlackBerry Enterprise Server if you want
to use a monitoring application to monitor the BlackBerry Enterprise Server activity.
Before you begin: Verify that each computer can access the Windows installation media.
1.
On the taskbar, click Start > Settings > Control Panel > Add/Remove Programs > Add/Remove Windows
Components.
2.
Double-click Management and Monitoring Tools.
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3.
Select the Simple Network Management Protocol check box.
4.
Click OK.
5.
When Windows Setup prompts you, install the files from the Windows installation media.
6.
Complete the installation wizard.
7.
In the Windows Services, verify that the SNMP service is running.
Preupgrade tasks
After you finish: To complete the SNMP service installation process, after you install the BlackBerry Enterprise Server or
BlackBerry Enterprise Server components, configure the SNMP service to monitor the activity of the BlackBerry Enterprise
Server or BlackBerry Enterprise Server components.
Creating a BlackBerry Administration
Service pool that includes the BlackBerry
Web Desktop Manager using DNS round
robin
When you install the BlackBerry Administration Service, BlackBerry Web Desktop Manager, or both, the setup application
installs the BlackBerry Administration Service services automatically. The BlackBerry Administration Service and
BlackBerry Web Desktop Manager require the BlackBerry Administration Service services to run.
If you create a BlackBerry Administration Service pool using DNS round robin, you can install the BlackBerry
Administration Service and BlackBerry Web Desktop Manager on each computer in the pool or you can install the
BlackBerry Administration Service or BlackBerry Web Desktop Manager on some of the computers in the pool. If you install
the BlackBerry Administration Service and BlackBerry Web Desktop Manager on each computer in the pool, you can use
the pool name that you specified during the installation process in the URLs for the BlackBerry Administration Service and
BlackBerry Web Desktop Manager (for example, https://<pool_name>/webconsole/login or https://<pool_name>/
webdesktop/login).
If you do not install both components on each computer in the pool and you try to access one of the URLs using the pool
name, the web browser might display an HTTP 404 error message. The HTTP 404 error message occurs when the web
browser tries to connect to a computer in the pool that you did not install the component on that you are trying to access.
For example, you can install the BlackBerry Administration Service on two of the computers in the pool and the BlackBerry
Web Desktop Manager on two other computers in the pool.
To make sure that the web browser does not display HTTP 404 error messages, you can choose one of the following
options:
•
50
You can create separate pools within the BlackBerry Administration Service pool for the BlackBerry Administration
Service and the BlackBerry Web Desktop Manager. You can provide your organization's administrators and BlackBerry
device users with URLs that include the specific pool names.
Upgrade Guide
•
Preupgrade tasks
You can provide administrators and users in your organization's environment with URLs that include the FQDNs of the
computers that you installed the BlackBerry Administration Service or BlackBerry Web Desktop Manager on (for
example, https://<FQDN_of_computer>/webconsole/login or https://<FQDN_of_computer>/webdesktop/login).
Create the DNS record for a BlackBerry
Administration Service instance
To configure multiple BlackBerry Administration Service instances for high availability using DNS round robin, you must
create a DNS record. The DNS record permits the clients of the BlackBerry Administration Service pool to access the
instances using a single DNS name. You must create the DNS record in the same domain as the computers that host the
BlackBerry Administration Service instances.
Before you begin:
• Configure a static IP address for each computer that you want to install a BlackBerry Administration Service instance
on.
•
Obtain permission to manage the DNS.
•
If you configure DNS round robin, configure clients to resolve the DNS name into a list of IP addresses and distribute
traffic equally across the BlackBerry Administration Service instances in the pool.
1.
Log in to the DNS server.
2.
In the DNS management console, access the forward lookup zone that you want to add the BlackBerry
Administration Service instance to.
3.
To create a new host, perform the following actions:
1. In the Name field, type the name of the BlackBerry Administration Service pool that you want to use.
2. In the IP Address1 field, type the IP address of the computer that you want to host a BlackBerry Administration
Service instance on.
3. Select the Create associated pointer (PTR) record check box.
4.
Repeat step 3 for each BlackBerry Administration Service instance that you want to install. When you add entries to
the same pool, you must use the same pool name for all BlackBerry Administration Service instances.
After you finish: To remove a BlackBerry Administration Service instance from a pool, delete the entry for the IP address of
the BlackBerry Administration Service instance from the DNS server.
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Preparing the computer that hosts the
BlackBerry Collaboration Service for use
with Microsoft Office Communications
Server 2007 R2
If you plan to install the BlackBerry Collaboration Service for use with Microsoft Office Communications Server 2007 R2,
you must verify that the computer that you install the BlackBerry Collaboration Service on includes the required items.
Before you install the BlackBerry Collaboration Service, you must perform the following actions in the order that they are
listed below:
1. Install and enable Microsoft .NET Framework 3.5 SP1 (if you installed Microsoft .NET Framework 4.0, visit
support.microsoft.com to read article 2224981 before you continue).
2. For the following steps, use the install packages included with the Microsoft Office Communications Server 2007 R2
installation files. For steps a and b, you can find the files in Setup\amd64, and for steps c and d, you can find the files in
Setup\amd64\Setup.
a
Install Microsoft Visual C++ 2008 Redistributable Package (vcredist_x64.exe).
b
Install Microsoft SQL Server Native Client (sqlncli_x64.msi).
c
Install Microsoft Unified Communications Managed API 2.0 Core Redist 64-bit (ucmaredist.msi).
d
Install Microsoft Office Communications Server 2007 R2, Core Components (ocscore.msi).
3. Install the required certificate in the Personal Certificate folder for the local computer account. You must choose the
Web Server Certificate template and specify the following information:
•
For the Subject Name, type the FQDN of the computer that you install the BlackBerry Collaboration Service on.
•
For the Friendly Name, type OCSConnector.
To download the install packages, visit the Microsoft Download Center or the Volume Licensing Service Center at
www.microsoft.com.
For more information about installing the required certificate, visit www.blackberry.com/btsc to read article KB24960.
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Preupgrade tasks
Preparing the computer that hosts the
BlackBerry Collaboration Service for use
with Microsoft Lync Server 2010
If you plan to install the BlackBerry Collaboration Service for use with Microsoft Lync Server 2010, you must verify that the
computer that you install the BlackBerry Collaboration Service on includes the required items.
Before you install the BlackBerry Collaboration Service, you must perform the following actions in the order that they are
listed below:
1. Install and enable Microsoft .NET Framework 3.5 SP1 (if you installed Microsoft .NET Framework 4.0, visit
support.microsoft.com to read article 2224981 before you continue).
2. For the following steps, use the install packages included with Microsoft Lync Server 2010 installation files. You can
find the files in Setup\amd64.
a
Install Microsoft Visual C++ 2008 Redistributable Package (vcredist_x64.exe).
b
Install Microsoft SQL Server Native Client (sqlncli_x64.msi).
3. For the following steps, you need to download the software from the Volume Licensing Service Center at
www.microsoft.com.
a
Install Microsoft Unified Communications Managed API 2.0 Core Redist 64-bit (ucmaredist.msi).
b
Install Microsoft Office Communications Server 2007 R2, Core Components (ocscore.msi).
4. Install the required certificate in the Personal Certificate folder for the local computer account. You must choose the
Web Server Certificate template and specify the following information:
•
For the Subject Name, type the FQDN of the Microsoft Lync Server 2010 pool.
•
For the Subject Alternative Names, type the FQDN of the Microsoft Lync Server 2010 pool and the FQDN of the
computer that you install the BlackBerry Collaboration Service on.
•
For the Friendly Name, type OCSConnector.
The BlackBerry Collaboration Service supports Microsoft Unified Communications Managed API 2.0 and must use
Microsoft Office Communications Server 2007 R2, Core Components to take advantage of the backwards compatibility of
Microsoft Lync Server 2010 with Microsoft Unified Communications Managed API 2.0. The BlackBerry Collaboration
Service does not support using ocscore.msi or ucmaredist.msi from the Microsoft Lync Server 2010 installation files.
To download the install packages, visit the Microsoft Download Center or the Volume Licensing Service Center at
www.microsoft.com.
For more information about installing the required certificate, visit www.blackberry.com/btsc to read article KB24960.
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Preupgrade tasks
Applications that are installed with the
BlackBerry Enterprise Server components
You can use the BlackBerry Enterprise Server installation process to install third-party applications.
Application
BlackBerry Enterprise Server components that the application is
installed with
JDK 1.6.x
•
BlackBerry Enterprise Server (core)
•
BlackBerry Administration Service
•
BlackBerry Enterprise Server (core)
•
BlackBerry Administration Service
•
BlackBerry Collaboration Service
•
BlackBerry MDS Connection Service
Microsoft XML Core Services 6.0 SP2
•
All components except the BlackBerry Router
Microsoft SQL Server 2008 R2 Express Edition
(if selected)
•
BlackBerry Administration Service
•
Any other components
Microsoft .NET Framework 2.0
•
All components
•
BlackBerry Collaboration Service
JRE 1.6.x
(if you are installing Microsoft SQL Server
Express)
Microsoft .NET Framework 3.5 SP1
(if you are installing Microsoft Office
Communications Server 2007 R2 or Microsoft
Lync Server 2010)
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Preupgrade tasks
Prerequisites: Upgrading the BlackBerry
Enterprise Server software
•
The BlackBerry Configuration Database and all BlackBerry Administration Service instances in the BlackBerry
Enterprise Server domain must run the same version of the BlackBerry Enterprise Server software. Before you upgrade
the BlackBerry Configuration Database, you must stop the BlackBerry Administration Service services that run on all
other computers in the BlackBerry Enterprise Server domain until you upgrade the computers.
•
Install or upgrade the BlackBerry Administration Service on the computer that you perform the upgrade process on in
the BlackBerry Enterprise Server domain first.
•
In a Windows Server 2003 environment, to install Microsoft SQL Server 2008 R2 Express Edition during the installation
of BlackBerry Enterprise Server, you must install Windows PowerShell 1.0, Microsoft .NET Framework 3.5 SP1, and
Microsoft Windows Installer 4.5 before you run the BlackBerry Enterprise Server setup application.
•
Upgrade all BlackBerry Enterprise Server instances to version 5.0 SP2 or later.
•
If you installed the BlackBerry MDS Integration Service, you must remove it before you upgrade to the latest BlackBerry
Enterprise Server version.
•
Retrieve the following information:
•
BlackBerry Client Access License key
•
SRP host (for BlackBerry Enterprise Server 5.0 and later, the format of the SRP host is different from earlier
versions)
•
SRP identifier
•
SRP key
•
computer name and port number of the instant messaging server (use the virtual server name and port number
where the AJAX service is installed for Microsoft Office Live Communications Server 2005 and Microsoft Office
Communications Server 2007)
•
computer name and port number of the proxy server (optional)
•
If you upgrade from the BlackBerry Enterprise Server Small Business Edition to a BlackBerry Enterprise Server, you
must obtain a BlackBerry Enterprise Server Trade-Up Key. For more information, visit www.blackberry.com/btsc to
read article KB03535.
•
Delete inactive user accounts from the BlackBerry Enterprise Server.
•
If you upgrade from BlackBerry Enterprise Server software 5.0 or earlier, remove the BlackBerry Administration API
from all of the computers that host the BlackBerry Administration Service in the BlackBerry Enterprise Server domain.
You can use the Windows control panel to remove the BlackBerry Administration API. In BlackBerry Enterprise Server
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5.0 SP1 and later, the setup application installs the BlackBerry Administration API automatically when the setup
application installs the BlackBerry Administration Service.
•
Close all BlackBerry Manager instances in the BlackBerry Enterprise Server domain and do not open the instances
again. If you run the BlackBerry Manager with BlackBerry Enterprise Server 5.0 and later, you might experience issues
with the BlackBerry Configuration Database.
•
Back up the BlackBerry Enterprise Server databases.
•
If you configured database replication for the BlackBerry Configuration Database, turn database replication off during
the upgrade process to avoid possible errors.
•
If you installed the BlackBerry database notification system on a remote Microsoft SQL Server, upgrade the BlackBerry
database notification system manually.
•
If you configured the BlackBerry Administration Service instances in a pool to communicate across network subnets
using TCP, you must configure the instances again in the BlackBerry Administration Service after you complete the
upgrade process.
•
Verify that the Windows account that you use to upgrade the BlackBerry Enterprise Server software is the same
account that you used to install the BlackBerry Enterprise Server software.
•
If you install the BlackBerry Administration Service, verify that a WAN bridge does not separate the computers that host
the BlackBerry Administration Service and BlackBerry Configuration Database.
•
If you perform the upgrade on a computer that has more than one NIC, verify that the production NIC is first in the bind
order in Windows network settings.
•
If you want to install Microsoft SQL Server 2008 R2 Express Edition on a computer that does not host any BlackBerry
Enterprise Server components, you can navigate to the Tools folder in the BlackBerry Enterprise Server installation files
and run Sqlexpr.exe.
Performing a test upgrade of the BlackBerry
Configuration Database
If you want to make sure that you can upgrade the BlackBerry Configuration Database in your organization's environment
without any issues or if you want to find out how long it takes to upgrade the BlackBerry Configuration Database, you can
perform a test upgrade of the BlackBerry Configuration Database.
When you perform a test upgrade of the BlackBerry Configuration Database, you back up the BlackBerry Configuration
Database, restore the backup version of the BlackBerry Configuration Database to a database server that does not host the
BlackBerry Configuration Database, and then run the CreateDB executable.
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Perform a test upgrade of the BlackBerry Configuration
Database
Before you begin: Verify that you configured the appropriate permissions on the database server that you want to perform
a test upgrade of the BlackBerry Configuration Database on.
1.
Log in to the computer that hosts the BlackBerry Configuration Database using a local administrator account or a
Windows account that has SQL administrator permissions.
2.
Back up the BlackBerry Configuration Database.
3.
Log in to a computer that hosts a database server that you want to perform a test upgrade of the BlackBerry
Configuration Database on using a local administrator account or a Windows account that has SQL administrator
permissions.
4.
Restore the backup version of the BlackBerry Configuration Database.
5.
Copy the BlackBerry Enterprise Server installation files to the database server.
6.
Extract the contents to a folder on the computer.
7.
Navigate to <extracted_folder>\Database.
8.
Open the BesMgmt.cfg file in a text editor.
9.
Change the file to include information that is specific to your organization's environment.
10. Save and close the file.
11. Open a command prompt window.
12. Change to <extracted_folder>\Database.
13. Type CreateDB.exe BESMgmt.cfg.
BESMgmt.cfg properties
Property
Description
CMD
This property specifies the type of action that the CreateDB executable must complete (for
example, whether to install or upgrade the BlackBerry Configuration Database).
DATABASE_NAME
This property specifies the name of the BlackBerry Configuration Database.
SERVER
This property specifies the name of the database server that hosts the BlackBerry
Configuration Database. If a database instance hosts the BlackBerry Configuration
Database, follow the format database_server_name\database_instance_name.
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Preupgrade tasks
Property
Description
USERID
If you use database authentication, this property specifies the user name of the database
account that has server administrator permission and database creator permission.
PASSWORD
If you use database authentication, this property specifies the password for the database
account.
SCRIPT_ROOT
This property specifies the path to the DBInstallScripts folder.
By default, this folder is in the same root folder that the CreateDB.exe file is located in.
LOG_DIR
This property specifies the path to the folder that you want to create log files in.
By default, this folder is in the same root folder that the CreateDB.exe file is located in.
DBMS
This property specifies the database management system that your organization uses.
DB_FILE_DIR
This property specifies an existing folder that you want to save the database files in.
By default, this folder is in the same root folder that the CreateDB.exe file is located in.
BACKUP_DIR
This property specifies an existing folder where you want to save the database backup in.
By default, this folder is located in the same root folder that the CreateDB.exe file is located
in.
BES_TYPE
58
This property specifies the messaging server that your organization uses.
Upgrade Guide
Upgrading the BlackBerry Enterprise Server software by using the in-place upgrade process
Upgrading the BlackBerry
Enterprise Server software by
using the in-place upgrade
process
6
Using the in-place upgrade process, you can upgrade the BlackBerry Enterprise Server software by replacing the existing
version and upgrading the BlackBerry Configuration Database.
You can use the in-place upgrade process if your organization's environment includes a standalone BlackBerry Enterprise
Server instance.
When you use the in-place upgrade process, all BlackBerry devices receive new IT policies. BlackBerry devices that are
running BlackBerry Device Software version 4.1 or later receive new service books and data synchronization occurs over
the wireless network.
Advantages of this upgrade process include:
•
You do not require an extra computer to perform this upgrade.
•
When the upgrade process completes, user accounts are active and no additional administrative action is required.
Disadvantages of this upgrade process include:
•
After you upgrade the BlackBerry Enterprise Server, you cannot return to an earlier version of the software
automatically.
•
You must turn off the BlackBerry Enterprise Server during the upgrade process. The interruption to services for
BlackBerry devices lasts for as long as it takes the upgrade process to complete.
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Upgrade the BlackBerry Enterprise Server
software by overwriting the existing version
and retaining the existing BlackBerry
Configuration Database
The in-place upgrade process requires that you restart the computer. During the BlackBerry Enterprise Server installation
process, you must restart the computer.
Before you begin:
• If your organization uses the tools available in the BlackBerry Enterprise Server Resource Kit to manage the BlackBerry
Enterprise Server, download and install versions of the tools that match the version of the upgraded BlackBerry
Enterprise Server. For more information about the BlackBerry Enterprise Server Resource Kit, visit
www.blackberry.com/go/serverdocs to read the documentation for the BlackBerry Enterprise Server Resource Kit.
•
If a remote Microsoft SQL Server hosts the BlackBerry Configuration Database, upgrade the BlackBerry database
notification system.
•
Document the existing software configurations before you start the upgrade process so that you can create the software
configurations again after the upgrade process is complete. For more information, see the BlackBerry Enterprise Server
Administration Guide.
•
If you configured database mirroring for the BlackBerry Configuration Database, you must verify that the principal
database is available before you upgrade the BlackBerry Enterprise Server.
1.
Log in to the computer using the Windows account that the BlackBerry Enterprise Server services run on.
2.
In the BlackBerry Enterprise Server installation files, double-click setup.exe.
3.
In the Setup type dialog box, select Use an existing BlackBerry Configuration Database.
4.
In the Database information dialog box, perform the following actions:
5.
60
a.
Verify the names of the database server and BlackBerry Configuration Database that the BlackBerry Enterprise
Server uses.
b.
If you configured the database server to use static ports, select the Static option. If the static port number is not
1433, in the Port field, type the port number.
In the Database mirroring options dialog box, if you want to configure database mirroring, select the Add support for
database mirroring check box and type the name of the database server that hosts the mirror database in the Name
of the mirror database server field. The setup application does not create the BlackBerry Configuration Database on
Upgrade Guide
Upgrading the BlackBerry Enterprise Server software by using the in-place upgrade process
the mirror Microsoft SQL Server; it adds a registry key to the computer that includes the name of the mirror Microsoft
SQL Server.
6.
In the MAPI Settings dialog box, perform the following actions:
a.
In the Microsoft Exchange server field, type the name of the Microsoft Exchange server.
b.
In the Mailbox field, type the name of the administrator that has the appropriate permissions.
c.
Click Check Name.
d.
Click OK.
7.
In the Setup options dialog box, for the first upgrade in the BlackBerry Enterprise Server domain and to install the
BlackBerry Administration Service, under Additional Components, select BlackBerry Administration Service. If you
do not want to install the BlackBerry Administration Service, you must perform the first upgrade in the BlackBerry
Enterprise Server domain on a computer that the BlackBerry Administration Service is already installed on.
8.
If the setup application prompts you to restart the computer, click Yes.
9.
Log in to the computer using the same account that you used in step 1.
10. If you upgrade from the BlackBerry Collaboration Service for use with Windows Messenger, in the Instant messaging
settings dialog box, type the Microsoft Office Communicator Web Access server address.
11. In the Administration settings dialog box, perform the following actions:
a.
In the Pool name field, type an FQDN that the setup application can use to create the BlackBerry
Administration Service web address. If you install only one BlackBerry Administration Service instance in the
BlackBerry Enterprise Server domain, you can accept the default pool name. If you install more than one
BlackBerry Administration Service instance in the BlackBerry Enterprise Server domain, you must create a DNS
entry for the pool name that is not the name of a computer and is mapped to the IP address of each BlackBerry
Administration Service instance.
b.
In the New password and Confirm password fields, type the password for the SSL certificate that the
BlackBerry Administration Service uses to authenticate with browsers. You must use the same password for
every BlackBerry Administration Service instance in the BlackBerry Enterprise Server domain.
12. In the Microsoft Active Directory settings dialog box, in the User password field, type the password for the Microsoft
Active Directory account that the BlackBerry Enterprise Server uses to authenticate with Microsoft Active Directory
(for example, BESAdmin). If you want to specify a different username and Windows domain, you must make sure that
the Windows domain belongs to the same Microsoft Active Directory forest as the Microsoft Exchange organization.
13. In the Advanced administration settings dialog box, perform one of the following actions:
•
If you select Use Windows authentication, you can choose to use the Microsoft Active Directory account that you
used in the previous step, or you can specify login information for a Microsoft Active Directory administrator.
•
If you select Use BlackBerry Administration Service authentication, type and confirm a password for the
BlackBerry Administration Service administrator account. Consider using the minimum rules for password
complexity when you create the password for the administrator account. The password should be at least 8
characters in length and contain at least one number, letter, and special character, and should not contain
dictionary words.
You use the login information that you specify to log in to the BlackBerry Administration Service for the first time.
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14. Start the services for the BlackBerry Enterprise Server. If you installed the BlackBerry Administration Service, the
setup application waits until the BlackBerry Administration Service services are running before the setup application
continues.
15. In the Console addresses dialog box, copy the web addresses for the BlackBerry Enterprise Server components and
paste them into a document for future reference. You can use the web addresses to log in to the BlackBerry
Enterprise Server components that you installed.
Specifying a name for the BlackBerry Administration
Service pool during the installation process
During the installation process, the setup application prompts you to specify the name of the BlackBerry Administration
Service pool.
The BlackBerry Administration Service instances use the pool name for interprocess communication and when you
configure BlackBerry Administration Service high availability using DNS round robin. You must specify a valid DNS host
name during the installation process, even if you do not configure BlackBerry Administration Service high availability using
DNS round robin.
The setup application uses the FQDN of the computer that you install the first BlackBerry Administration Service instance
on as the default value for the pool name. If you keep the default value and configure BlackBerry Administration Service
high availability using DNS round robin at a later time, you must use the BlackBerry Configuration Panel to change the pool
name to the host name for the pool.
The name for the BlackBerry Administration Service pool does not impact BlackBerry Administration Service high
availability that uses a hardware load balancer.
For more information about BlackBerry Administration Service high availability, see the BlackBerry Enterprise Server
Planning Guide.
Upgrade the BlackBerry Enterprise Server
instances that you configured for disaster
recovery
If you configured the BlackBerry Enterprise Server instances in your organization's environment for disaster recovery, you
configured two BlackBerry Enterprise Server instances that use the same SRP address. You can upgrade the BlackBerry
Enterprise Server instances to the latest BlackBerry Enterprise Server version and configure high availability so that the
BlackBerry Enterprise Server instances can fail over automatically.
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1.
Upgrade the standby BlackBerry Enterprise Server using the in-place upgrade process. During the upgrade process,
do not verify the SRP credentials or start the BlackBerry Enterprise Server services so that you do not deactivate the
SRP credentials.
2.
Stop BlackBerry Enterprise Server so that you can start a manual failover process.
3.
Start the latest BlackBerry Enterprise Server version so that it becomes the primary instance.
4.
Verify that users can send and receive messages on their BlackBerry devices.
5.
Upgrade the earlier BlackBerry Enterprise Server version using the in-place upgrade process. During the upgrade
process, specify that this BlackBerry Enterprise Server instance is a standby BlackBerry Enterprise Server, and
associate it with the BlackBerry Enterprise Server instance that you upgraded in step 1.
6.
Using the BlackBerry Administration Service, fail over to the BlackBerry Enterprise Server manually that you want to
use as the primary instance.
7.
Configure the automatic failover feature.
After you finish: For more information, see the BlackBerry Enterprise Server Installation Guide and the BlackBerry
Enterprise Server Administration Guide.
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Upgrading the BlackBerry Enterprise Server using the cutover upgrade process and upgrading the existing
BlackBerry Configuration Database
Upgrading the BlackBerry
Enterprise Server using the
cutover upgrade process and
upgrading the existing
BlackBerry Configuration
Database
7
You can use the cutover upgrade process to install a BlackBerry Enterprise Server on a new computer and move user
accounts and server information from a previous BlackBerry Enterprise Server to the new one.
If you upgrade the existing BlackBerry Configuration Database, you can move user accounts from the previous BlackBerry
Enterprise Server to the new one using the BlackBerry Administration Service.
The BlackBerry Configuration Database and all BlackBerry Administration Service instances in the BlackBerry Enterprise
Server domain must be the same version. Before you upgrade the BlackBerry Configuration Database, you must stop the
BlackBerry Administration Service services that run on all other computers in the BlackBerry Domain until you upgrade the
computers.
Advantages of the cutover upgrade process include:
•
You can move user accounts back to the previous BlackBerry Enterprise Server if you experience issues with the new
one.
•
You can upgrade server hardware.
•
Users experience minimal service interruptions because user accounts remain active on the previous BlackBerry
Enterprise Server until you start the new one.
Disadvantages of this upgrade process include:
•
You require an extra computer.
•
The BlackBerry Enterprise Server sends new service books to all devices that can synchronize data over the wireless
network.
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Upgrading the BlackBerry Enterprise Server using the cutover upgrade process and upgrading the existing
BlackBerry Configuration Database
Upgrade a BlackBerry Configuration
Database
If you are not a database administrator and you do not have permissions to modify the BlackBerry Configuration Database,
you can request that a database administrator with the appropriate permissions upgrades the BlackBerry Configuration
Database before you run the setup application and upgrade the BlackBerry Enterprise Server.
Before you begin: Verify that you configured the proper permissions on the database server.
1.
Log in to the computer that hosts the database server as a local administrator or using a Windows account that has
SQL administrator permissions.
2.
Copy the BlackBerry Enterprise Server installation files to the database server that hosts the BlackBerry Configuration
Database.
3.
Extract the contents to a folder on the computer.
4.
Navigate to <extracted_folder>\Database.
5.
Open the BesMgmt.cfg file in a text editor.
6.
Change the file to include information that is specific to your organization's environment.
7.
Save and close the file.
8.
Open a command prompt window.
9.
Navigate to <extracted_folder>\Database.
10. Type CreateDB.exe BESMgmt.cfg.
BESMgmt.cfg properties
Property
Description
CMD
This property specifies the type of action that the CreateDB executable must complete (for
example, whether to install or upgrade the BlackBerry Configuration Database).
DATABASE_NAME
This property specifies the name of the BlackBerry Configuration Database.
SERVER
This property specifies the name of the database server that hosts the BlackBerry
Configuration Database. If a database instance hosts the BlackBerry Configuration
Database, follow the format database_server_name\database_instance_name.
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BlackBerry Configuration Database
Property
Description
USERID
If you use database authentication, this property specifies the user name of the database
account that has server administrator permission and database creator permission.
PASSWORD
If you use database authentication, this property specifies the password for the database
account.
SCRIPT_ROOT
This property specifies the path to the DBInstallScripts folder.
By default, this folder is in the same root folder that the CreateDB.exe file is located in.
LOG_DIR
This property specifies the path to the folder that you want to create log files in.
By default, this folder is in the same root folder that the CreateDB.exe file is located in.
DBMS
This property specifies the database management system that your organization uses.
DB_FILE_DIR
This property specifies an existing folder that you want to save the database files in.
By default, this folder is in the same root folder that the CreateDB.exe file is located in.
BACKUP_DIR
This property specifies an existing folder where you want to save the database backup in.
By default, this folder is located in the same root folder that the CreateDB.exe file is located
in.
BES_TYPE
This property specifies the messaging server that your organization uses.
Install the BlackBerry Enterprise Server on a
new computer and upgrade the existing
BlackBerry Configuration Database
To manage the BlackBerry Enterprise Server, you must install the BlackBerry Administration Service. You can install the
BlackBerry Administration Service on the computer that hosts the BlackBerry Enterprise Server or on a separate computer.
You must either install or upgrade the BlackBerry Administration Service on the computer that you perform the installation
process on in the BlackBerry Enterprise Server domain first.
During the BlackBerry Enterprise Server installation process, you must restart the computer.
Before you begin:
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Upgrading the BlackBerry Enterprise Server using the cutover upgrade process and upgrading the existing
BlackBerry Configuration Database
•
Document the existing software configurations before you start the upgrade process so that you can create the software
configurations again after the upgrade process is complete. For more information, see the BlackBerry Enterprise Server
Administration Guide.
•
If you configured database mirroring for the BlackBerry Configuration Database, you must verify that the principal
database is available before you upgrade the BlackBerry Enterprise Server.
1.
Log in to the computer using the Windows account that you want the BlackBerry Enterprise Server services to run on.
2.
In the BlackBerry Enterprise Server installation files, double-click setup.exe.
3.
In the Setup type dialog box, select Use an existing BlackBerry Configuration Database.
4.
In the Database information dialog box, perform the following actions:
a.
Verify the names of the database server and BlackBerry Configuration Database that the BlackBerry Enterprise
Server uses.
b.
If you configured the database server to use static ports, select the Static option. If the static port number is not
1433, in the Port field, type the port number.
5.
In the Database mirroring options dialog box, if you want to configure database mirroring, select the Add support for
database mirroring check box and type the name of the database server that hosts the mirror database in the Name
of the mirror database server field. The setup application does not create the BlackBerry Configuration Database on
the mirror Microsoft SQL Server; it adds a registry key to the computer that includes the name of the mirror Microsoft
SQL Server.
6.
In the MAPI Settings dialog box, perform the following actions:
7.
a.
In the Microsoft Exchange server field, type the name of the Microsoft Exchange server.
b.
In the Mailbox field, type the name of the administrator that has the appropriate permissions.
c.
Click Check Name.
d.
Click OK.
In the Setup options dialog box, consider the following information:
•
For the first upgrade in a BlackBerry Enterprise Server domain and to install the BlackBerry Administration
Service, select BlackBerry Administration Service under Additional Components.
•
To install the BlackBerry Administration Service by itself, select Remote component and BlackBerry
Administration Service.
8.
If the setup application prompts you to restart the computer, click Yes.
9.
Log in to the computer using the same account that you used in step 1.
10. In the CAL and SRP Information dialog box, type the SRP credentials that the BlackBerry Enterprise Server that you
are replacing uses.
11. In the Administration settings dialog box, perform the following actions:
a.
In the Pool name field, type an FQDN that the setup application can use to create the BlackBerry
Administration Service web address. If you install only one BlackBerry Administration Service instance in the
BlackBerry Enterprise Server domain, you can accept the default pool name. If you install more than one
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Upgrading the BlackBerry Enterprise Server using the cutover upgrade process and upgrading the existing
BlackBerry Configuration Database
BlackBerry Administration Service instance in the BlackBerry Enterprise Server domain, you must create a DNS
entry for the pool name that is not the name of a computer and is mapped to the IP address of each BlackBerry
Administration Service instance.
b.
In the New password and Confirm password fields, type the password for the SSL certificate that the
BlackBerry Administration Service uses to authenticate with browsers. You must use the same password for
every BlackBerry Administration Service instance in the BlackBerry Enterprise Server domain.
12. In the Microsoft Active Directory settings dialog box, in the User password field, type the password for the Microsoft
Active Directory account that the BlackBerry Enterprise Server uses to authenticate with Microsoft Active Directory
(for example, BESAdmin). If you want to specify a different username and Windows domain, you must make sure that
the Windows domain belongs to the same Microsoft Active Directory forest as the Microsoft Exchange organization.
13. In the Advanced administration settings dialog box, perform one of the following actions:
•
If you select Use Windows authentication, you can choose to use the Microsoft Active Directory account that you
used in the previous step, or you can specify login information for a Microsoft Active Directory administrator.
•
If you select Use BlackBerry Administration Service authentication, type and confirm a password for the
BlackBerry Administration Service administrator account. Consider using the minimum rules for password
complexity when you create the password for the administrator account. The password should be at least 8
characters in length and contain at least one number, letter, and special character, and should not contain
dictionary words.
You use the login information that you specify to log in to the BlackBerry Administration Service for the first time.
14. If you specified the SRP credentials of an existing BlackBerry Enterprise Server in the BlackBerry Enterprise Server
domain, do not start the BlackBerry Enterprise Server services.
15. In the Console addresses dialog box, copy the web addresses for the BlackBerry Enterprise Server components and
paste them into a document for future reference. You can use the web addresses to log in to the BlackBerry
Enterprise Server components that you installed.
Specifying a name for the BlackBerry Administration
Service pool during the installation process
During the installation process, the setup application prompts you to specify the name of the BlackBerry Administration
Service pool.
The BlackBerry Administration Service instances use the pool name for interprocess communication and when you
configure BlackBerry Administration Service high availability using DNS round robin. You must specify a valid DNS host
name during the installation process, even if you do not configure BlackBerry Administration Service high availability using
DNS round robin.
The setup application uses the FQDN of the computer that you install the first BlackBerry Administration Service instance
on as the default value for the pool name. If you keep the default value and configure BlackBerry Administration Service
high availability using DNS round robin at a later time, you must use the BlackBerry Configuration Panel to change the pool
name to the host name for the pool.
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Upgrading the BlackBerry Enterprise Server using the cutover upgrade process and upgrading the existing
BlackBerry Configuration Database
The name for the BlackBerry Administration Service pool does not impact BlackBerry Administration Service high
availability that uses a hardware load balancer.
For more information about BlackBerry Administration Service high availability, see the BlackBerry Enterprise Server
Planning Guide.
Move user accounts to a new BlackBerry
Enterprise Server using the BlackBerry
Administration Service
To complete the cutover upgrade process, you must move user accounts to the new BlackBerry Enterprise Server. After
you move the user accounts to the current BlackBerry Enterprise Server, the BlackBerry Enterprise Server sends new
service books to the BlackBerry devices automatically.
1.
In the BlackBerry Administration Service, on the BlackBerry Solution management menu, expand User.
2.
Click Manage Users.
3.
Click Advanced.
4.
In the BlackBerry Enterprise Server criteria section, click the BlackBerry Enterprise Server that you want to move
user accounts from.
5.
Click Search.
6.
Click Manage multiple users.
7.
Select the user accounts that you want to move to the new BlackBerry Enterprise Server at the same time
8.
Click Switch BlackBerry user to different BlackBerry Enterprise Server.
9.
Select the new BlackBerry Enterprise Server from the list.
10. Click Save All.
After you finish: Reassign the IT policies to the user accounts.
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BlackBerry Configuration Database
Prevent the previous BlackBerry Enterprise
Server from connecting to the BlackBerry
Infrastructure
If you try to connect two BlackBerry Enterprise Server instances to the BlackBerry Infrastructure using identical SRP
credentials, the BlackBerry Infrastructure deactivates the credentials, and wireless traffic stops.
1.
In the Windows Services, stop all BlackBerry Enterprise Server services.
2.
Change the startup type for all BlackBerry Enterprise Server services to Disabled.
Start the new BlackBerry Enterprise Server
In the Windows Services, start the BlackBerry Enterprise Server services in the following order:
•
BlackBerry Controller
•
BlackBerry Router
•
BlackBerry Dispatcher
•
all remaining services
After you finish: After you complete the upgrade process, users must reactivate their BlackBerry devices. Instruct users to
connect their BlackBerry devices to the BlackBerry Desktop Software or BlackBerry Web Desktop Manager to receive new
SRP routing and service name information.
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Upgrading the BlackBerry Enterprise Server using the cutover upgrade process and creating a BlackBerry
Configuration Database
Upgrading the BlackBerry
Enterprise Server using the
cutover upgrade process and
creating a BlackBerry
Configuration Database
8
Using the cutover upgrade process, you can install the BlackBerry Enterprise Server on a new computer and move user
accounts and server information from the previous BlackBerry Enterprise Server to the new one.
You can use the cutover upgrade process to create a new BlackBerry Configuration Database and BlackBerry Enterprise
Server domain. If you create a new BlackBerry Configuration Database, you require SRP credentials for the new BlackBerry
Enterprise Server. You can move user accounts from the previous BlackBerry Configuration Database to the new
BlackBerry Configuration Database using the BlackBerry Enterprise Transporter.
When you use the cutover upgrade process, all BlackBerry devices receive new IT policies. BlackBerry devices that are
running BlackBerry Device Software version 4.1 or later receive new service books and wireless data synchronization
occurs.
Advantages of this upgrade process include:
•
You can move user accounts back to the previous BlackBerry Enterprise Server if you experience any issues with the
new one.
•
You can upgrade server hardware.
•
Users experience minimal service interruptions because user accounts remain active on the previous BlackBerry
Enterprise Server until you start the new one.
Disadvantages of this upgrade process include:
•
You require an extra computer.
•
The BlackBerry Enterprise Server sends new service books to all of the BlackBerry devices that are capable of
synchronizing data over the wireless network.
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Upgrading the BlackBerry Enterprise Server using the cutover upgrade process and creating a BlackBerry
Configuration Database
Create a BlackBerry Configuration
Database
If the security required by your organization does not allow applications to have permissions to create or upgrade
databases, you can run the CreateDB executable on the database server to create the BlackBerry Configuration Database
instead of using the setup application. After you create or upgrade the BlackBerry Configuration Database using the
CreateDB executable, you can run the setup application using a Windows account with minimum requirements to the
database server.
Before you begin: Verify that the appropriate permissions are configured on the database server.
1.
Log in to the computer that hosts the database server using a local administrator account or a Windows account that
has SQL administrator permissions.
2.
Copy the BlackBerry Enterprise Server installation files to the database server that you want to configure as the host
server for the BlackBerry Configuration Database.
3.
Extract the contents to a folder on the computer.
4.
Navigate to <extracted_folder>\Database.
5.
Open the BesMgmt.cfg file in a text editor.
6.
Change the file to include information that is specific to your organization's environment.
7.
Save and close the file.
8.
Open a command prompt window.
9.
Change to <extracted_folder>\Database.
10. Type CreateDB.exe BESMgmt.cfg.
BESMgmt.cfg properties
Property
Description
CMD
This property specifies the type of action that the CreateDB executable must complete (for
example, whether to install or upgrade the BlackBerry Configuration Database).
DATABASE_NAME
This property specifies the name of the BlackBerry Configuration Database.
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Configuration Database
Property
Description
SERVER
This property specifies the name of the database server that hosts the BlackBerry
Configuration Database. If a database instance hosts the BlackBerry Configuration
Database, follow the format database_server_name\database_instance_name.
USERID
If you use database authentication, this property specifies the user name of the database
account that has server administrator permission and database creator permission.
PASSWORD
If you use database authentication, this property specifies the password for the database
account.
SCRIPT_ROOT
This property specifies the path to the DBInstallScripts folder.
By default, this folder is in the same root folder that the CreateDB.exe file is located in.
LOG_DIR
This property specifies the path to the folder that you want to create log files in.
By default, this folder is in the same root folder that the CreateDB.exe file is located in.
DBMS
This property specifies the database management system that your organization uses.
DB_FILE_DIR
This property specifies an existing folder that you want to save the database files in.
By default, this folder is in the same root folder that the CreateDB.exe file is located in.
BACKUP_DIR
This property specifies an existing folder where you want to save the database backup in.
By default, this folder is located in the same root folder that the CreateDB.exe file is located
in.
BES_TYPE
This property specifies the messaging server that your organization uses.
Install the BlackBerry Enterprise Server on a
new computer and create a BlackBerry
Configuration Database
During the BlackBerry Enterprise Server installation process, you must restart the computer.
Note: To manage the BlackBerry Enterprise Server, you must install the BlackBerry Administration Service. You can install
the BlackBerry Administration Service on the computer that hosts the BlackBerry Enterprise Server or on a separate
computer. The first BlackBerry Administration Service or BlackBerry Enterprise Server that you install creates and
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Configuration Database
populates the BlackBerry Configuration Database if you did not create the BlackBerry Configuration Database previously
using the SQL scripts. You must install the BlackBerry Administration Service if you create a BlackBerry Configuration
Database and you must also either install or upgrade the BlackBerry Administration Service on the computer that you
perform the BlackBerry Enterprise Server installation process on in the BlackBerry Enterprise Server domain first.
Before you begin:
Document the existing software configurations before you start the upgrade process so that you can create the software
configurations again after the upgrade process is complete. For more information, see the BlackBerry Enterprise Server
Administration Guide.
1.
Log in to the computer using the Windows account that you want the BlackBerry Enterprise Server services to run on.
2.
In the BlackBerry Enterprise Server installation files, double-click setup.exe.
3.
In the Setup type dialog box, select Create a BlackBerry Configuration Database.
4.
In the Setup options dialog box, consider the following information:
•
You can select or remove BlackBerry Enterprise Server components from the Additional Components list.
•
To install the BlackBerry Administration Service only during the first installation, click Remote component. In the
Additional components list, expand BlackBerry administration. Click BlackBerry Adminstration Service.
5.
If the setup application prompts you to restart the computer, click Yes.
6.
Log in to the computer using the same account that you used in step 1.
7.
In the Database information dialog box, perform the following actions:
a.
Specify the names of the database server and BlackBerry Configuration Database that the BlackBerry
Enterprise Server uses.
b.
If you configured the database server to use static ports, select the Static option. If the static port number is not
1433, in the Port field, type the port number.
8.
In the Database mirroring options dialog box, if you want to configure database mirroring, select the Add support for
database mirroring check box and type the name of the database server that hosts the mirror database in the Name
of the mirror database server field. The setup application does not create the BlackBerry Configuration Database on
the mirror Microsoft SQL Server; it adds a registry key to the computer that includes the name of the mirror Microsoft
SQL Server.
9.
In the CAL and SRP information dialog box, type the new SRP credentials.
10. In the MAPI Settings dialog box, perform the following actions:
a.
In the Microsoft Exchange server field, type the name of the Microsoft Exchange server.
b.
In the Mailbox field, type the name of the administrator that has the appropriate permissions.
c.
Click Check Name.
d.
Click OK.
11. In the Administration settings dialog box, perform the following actions:
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Upgrading the BlackBerry Enterprise Server using the cutover upgrade process and creating a BlackBerry
Configuration Database
a.
In the Pool name field, type an FQDN that the setup application can use to create the BlackBerry
Administration Service web address. If you install only one BlackBerry Administration Service instance in the
BlackBerry Enterprise Server domain, you can accept the default pool name. If you install more than one
BlackBerry Administration Service instance in the BlackBerry Enterprise Server domain, you must create a DNS
entry for the pool name that is not the name of a computer and is mapped to the IP address of each BlackBerry
Administration Service instance.
b.
In the New password and Confirm password fields, type the password for the SSL certificate that the
BlackBerry Administration Service uses to authenticate with browsers. You must use the same password for
every BlackBerry Administration Service instance in the BlackBerry Enterprise Server domain.
12. In the Microsoft Active Directory settings dialog box, in the User password field, type the password for the Microsoft
Active Directory account that the BlackBerry Enterprise Server uses to authenticate with Microsoft Active Directory
(for example, BESAdmin). If you want to specify a different username and Windows domain, you must make sure that
the Windows domain belongs to the same Microsoft Active Directory forest as the Microsoft Exchange organization.
13. In the Advanced administration settings dialog box, perform one of the following actions:
•
If you select Use Windows authentication, you can choose to use the Microsoft Active Directory account that you
used in the previous step, or you can specify login information for a Microsoft Active Directory administrator.
•
If you select Use BlackBerry Administration Service authentication, type and confirm a password for the
BlackBerry Administration Service administrator account. Consider using the minimum rules for password
complexity when you create the password for the administrator account. The password should be at least 8
characters in length and contain at least one number, letter, and special character, and should not contain
dictionary words.
You use the login information that you specify to log in to the BlackBerry Administration Service for the first time.
14. In the Start services dialog box, do not start the BlackBerry Enterprise Server services.
15. Click Finish.
After you finish:
• Move user accounts to the BlackBerry Enterprise Server using the BlackBerry Enterprise Transporter. For more
information about moving user accounts, see the BlackBerry Enterprise Transporter Installation and Administration
Guide.
Specifying a name for the BlackBerry Administration
Service pool during the installation process
During the installation process, the setup application prompts you to specify the name of the BlackBerry Administration
Service pool.
The BlackBerry Administration Service instances use the pool name for interprocess communication and when you
configure BlackBerry Administration Service high availability using DNS round robin. You must specify a valid DNS host
name during the installation process, even if you do not configure BlackBerry Administration Service high availability using
DNS round robin.
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Upgrading the BlackBerry Enterprise Server using the cutover upgrade process and creating a BlackBerry
Configuration Database
The setup application uses the FQDN of the computer that you install the first BlackBerry Administration Service instance
on as the default value for the pool name. If you keep the default value and configure BlackBerry Administration Service
high availability using DNS round robin at a later time, you must use the BlackBerry Configuration Panel to change the pool
name to the host name for the pool.
The name for the BlackBerry Administration Service pool does not impact BlackBerry Administration Service high
availability that uses a hardware load balancer.
For more information about BlackBerry Administration Service high availability, see the BlackBerry Enterprise Server
Planning Guide.
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Upgrading the BlackBerry Enterprise Server software in phases
Upgrading the BlackBerry
Enterprise Server software in
phases
9
If you use the phased upgrade process, you can maintain previous versions of the BlackBerry Enterprise Server software,
install additional BlackBerry Enterprise Server instances over time, and move user accounts to the latest BlackBerry
Enterprise Server versions.
When you use the phased upgrade process, all BlackBerry devices receive new IT policies. Devices that are running
BlackBerry Device Software version 4.0 or later receive new service books and wireless data synchronization occurs.
The BlackBerry Configuration Database and all BlackBerry Administration Service instances in the BlackBerry Enterprise
Server domain must be the same version. Before you upgrade the BlackBerry Configuration Database, you must stop the
BlackBerry Administration Service services that run on all other computers in the BlackBerry Enterprise Server domain
until you upgrade the computers.
Advantages of the phased upgrade process include:
•
You can move user accounts to the new BlackBerry Enterprise Server instances gradually to limit the number of service
books and IT policies that the BlackBerry Policy Service sends to devices at the same time.
•
You can monitor system performance while you add user accounts.
•
You can change your organization's environment during the upgrade process by changing which user accounts you
associate with each BlackBerry Enterprise Server instance.
Disadvantages of this upgrade process include:
•
You require extra computers.
•
You require additional SRP credentials.
•
If you move user accounts from one BlackBerry Configuration Database to another, you lose the device options that you
backed up in the BlackBerry Configuration Database.
•
You cannot use some new features (for example, one-to-many relationships between a BlackBerry MDS Connection
Service or BlackBerry Collaboration Service and multiple BlackBerry Enterprise Server instances) in the BlackBerry
Enterprise Server until all BlackBerry Enterprise Server components are the same version.
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Upgrading the BlackBerry Enterprise Server software in phases
Upgrade multiple BlackBerry Enterprise
Server instances in phases
You can upgrade the BlackBerry Enterprise Server instances in your organization's environment in phases to minimize the
impact on users.
Before you begin: If you want to create a new BlackBerry Configuration Database, instruct users to back up their
BlackBerry devices. Any BlackBerry device options that are stored in the existing BlackBerry Configuration Database are
deleted when you add user accounts to the new BlackBerry Configuration Database.
1.
Install the latest BlackBerry Enterprise Server version with the BlackBerry Administration Service on a separate
computer.
2.
If you create a new BlackBerry Configuration Database, create roles, administrator accounts, groups, IT policies, and
software configurations for your organization's environment.
3.
If you upgrade an existing BlackBerry Configuration Database, remove BlackBerry Manager instances from your
organization's environment.
4.
Move user accounts to the upgraded BlackBerry Enterprise Server by performing one of the following actions:
•
To upgrade an existing BlackBerry Configuration Database, move user accounts using the BlackBerry
Administration Service.
•
To create a new BlackBerry Configuration Database, move user accounts using the BlackBerry Enterprise
Transporter.
5.
Upgrade instances of the central push server for the BlackBerry MDS Connection Service.
6.
Upgrade the earlier BlackBerry Enterprise Server version using an in-place upgrade process. You can use the
upgraded BlackBerry Enterprise Server instance as the destination for user accounts that you move from earlier
BlackBerry Enterprise Server versions.
7.
Move user accounts to the upgraded BlackBerry Enterprise Server instances, and upgrade the old BlackBerry
Enterprise Server instances until all BlackBerry Enterprise Server instances are running the latest software version.
After you finish: To enable BlackBerry device users to access the features that are part of the latest version, upgrade the
BlackBerry Device Software. For more information, see the BlackBerry Device Software Update Guide.
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Upgrading the BlackBerry Enterprise Server software in phases
Upgrade a standalone BlackBerry Router
Note: You cannot manage the BlackBerry Controller that monitors a standalone BlackBerry Router in the BlackBerry
Administration Service. You must manage the BlackBerry Controller in the BlackBerry Configuration Panel on the
computer that hosts the standalone BlackBerry Router.
1.
Log in to the computer using the Windows account that you want to use to run the BlackBerry Router.
2.
In the BlackBerry Enterprise Server installation files, double-click Setup.exe. If the operating system in your
organization's environment is Windows Server 2008 or later, run setup.exe as an administrator.
3.
In the Setup type dialog box, select Upgrade the BlackBerry Router and BlackBerry Controller on this computer but
do not install other BlackBerry Enterprise Server components.
4.
In the Start services dialog box, click Start Services. When all of the BlackBerry Enterprise Server Express services
start, click Next.
5.
In the Console addresses dialog box, click Finish. By default, the setup application writes the BlackBerry
Administration Service and the BlackBerry Web Desktop Manager web addresses to a .txt file.
Test the connection from the BlackBerry Router to the
BlackBerry Infrastructure
To make sure that the BlackBerry Router can connect to the BlackBerry Infrastructure, you can test the connection using
the BBSRPTest tool that is included with the BlackBerry Enterprise Server installation files. The BBSRPTest tool tries to
connect to the BlackBerry Infrastructure using the SRP address and SRP port that you specified for the BlackBerry
Infrastructure during the BlackBerry Router installation process.
1.
On the computer that you want to test the connection to the BlackBerry Infrastructure on, at a command prompt,
navigate to <drive>:\Program Files\Research In Motion\BlackBerry Enterprise Server.
2.
Type bbsrptest <srp_address> -<port>, where <srp_address> is the SRP address that you provided during the
installation process and <port> is the SRP port number. For example, at the command line, type bbsrptest.exe –host
server1.example.com –port 3101.
After you finish: If the test does not complete, use the Windows Socket (WINSOCK) error code to diagnose the problem.
For more information, visit http://msdn.microsoft.com to read article Windows Socket Error Codes.
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Postupgrade tasks
Postupgrade tasks
10
Resend the database mirroring parameters
to BlackBerry Enterprise Server
components
If the computers that host BlackBerry Enterprise Server components were not running or connected to the network when
you configured the BlackBerry Enterprise Solution to support database mirroring, or if you do not know if all of the
components were configured to support database mirroring, you should resend the database mirroring parameters to the
components. When you resend the database mirroring parameters, the BlackBerry Administration Service adds a registry
key to the computers that host the components. The registry key includes the name of the Microsoft SQL Server that hosts
the mirror database.
CAUTION: If you resend the database mirroring parameters more than once but you do not restart the BlackBerry
Enterprise Server services or the computers that host the BlackBerry Enterprise Server components that the BlackBerry
Administration Service specifies as Updated, you should restart the BlackBerry Enterprise Server services or restart the
computers for all of the BlackBerry Enterprise Server components.
Before you begin: The database server that hosts the mirror database must be running.
1.
In the BlackBerry Administration Service, on the Servers and components menu, go to BlackBerry Solution
Topology > BlackBerry Domain.
2.
Click Resend database mirroring parameters.
3.
On the computers that host the BlackBerry Enterprise Server components that are specified as Updated in the
Server responses to mirroring data update table, restart the BlackBerry Enterprise Server services or restart the
computers that host the components.
4.
On the computers that host the BlackBerry Enterprise Server components that are specified as No response. Please
save the data again to attempt to update this server, verify that the computers are running and connected to the
network and then resend the database mirroring parameters to the BlackBerry Enterprise Server components.
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Postupgrade tasks
Restore the BlackBerry MDS Connection
Service configuration files
You can use the BlackBerry MDS Connection Service configuration files, MdsLogin.conf and krb5.conf, to configure how
the BlackBerry MDS Connection Service authenticates BlackBerry devices with content servers that use NTLM or
Kerberos. The BlackBerry MDS Connection Service configuration files are located in <drive>:\Program Files\Research In
Motion\BlackBerry Enterprise Server\MDS\Servers\Instance\config.
When you upgrade a BlackBerry Enterprise Server, the setup application creates new MdsLogin.conf or krb5.conf files and
creates backup versions of the old BlackBerry MDS Connection Service configuration files in the same location. If you
changed the MdsLogin.conf or krb5.conf files before you perform the upgrade, you should restore the backup versions of
the files so that the BlackBerry MDS Connection Service can authenticate BlackBerry devices with the content servers that
use NTLM or Kerberos.
Upgrade the BlackBerry database
notification system
The BlackBerry database notification system is a publish/subscribe system that is designed to reduce the number of
database queries that a BlackBerry Enterprise Server makes to the BlackBerry Configuration Database.
If you upgrade the BlackBerry Configuration Database on the computer that hosts the BlackBerry Enterprise Server, the
BlackBerry database notification system upgrades automatically.
If you upgrade the BlackBerry Configuration Database on a database server that you installed on a computer that is not the
computer that hosts the BlackBerry Enterprise Server, you can upgrade the BlackBerry database notification system
manually after you complete the BlackBerry Enterprise Server installation process.
Before you begin:
You must have the system administrator permission for the database.
1.
On the database server, open the BlackBerry Enterprise Server installation files.
2.
Perform one of the following actions:
•
If a 32-bit Microsoft SQL Server 2005 is running in your organization's environment, in the Tools\DBNS\x86
folder, copy the RimEsp.dll file to C:\Program Files\Microsoft SQL Server\MSSQL\Binn.
•
If a 64-bit Microsoft SQL Server 2005 is running in your organization's environment, in the Tools\DBNS\x64
folder, copy the RimEsp.dll file to C:\Program Files\Microsoft SQL Server\MSSQL\Binn.
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3.
Open the Microsoft SQL Server Management Studio.
4.
Using the Microsoft SQL Server Management Studio, navigate to Database\DBInstallScripts\SQLServer\5.0 in the
BlackBerry Enterprise Server installation files.
5.
Open the NotifyMasterInstall.sql file.
6.
Run the script.
7.
Open the NotifyInstall.sql file.
8.
Change <_DATABASENAME_> to the name of the BlackBerry Configuration Database (for example, BesMgmt).
9.
Run the script.
10. Confirm that the Microsoft SQL Server Management Studio displays the Function dbo.xp_RIMxxxx registered
message.
11. To add additional BlackBerry Configuration Database instances in your organization's environment, repeat steps 7 to
10.
12. Restart the database server and the computer that hosts the BlackBerry Enterprise Server.
Best practice: Running the BlackBerry
Enterprise Server
Best practice
Description
Do not change the startup type for the
BlackBerry Enterprise Server services.
When you install or upgrade the BlackBerry Enterprise Server, the setup
application configures the startup type for the BlackBerry Enterprise Server
services to automatic or manual. For example, the setup application configures
the startup type for the BlackBerry Mail Store Service, BlackBerry Policy
Service, and BlackBerry Synchronization Service to manual.
To avoid errors in the BlackBerry Enterprise Server, do not change the startup
type for the BlackBerry Enterprise Server services.
Do not change the account information When you install or upgrade the BlackBerry Enterprise Server, the setup
for BlackBerry Enterprise Server
application configures the account information for the BlackBerry Enterprise
services.
Server services.
Do not change the account information for the BlackBerry Enterprise Server
unless the BlackBerry Enterprise Server documentation specifies that you can.
Run the BlackBerry Configuration
Panel as an administrator.
82
Consider the following guidelines if you are running the BlackBerry Configuration
Panel on Windows Server 2008:
Upgrade Guide
Best practice
Postupgrade tasks
Description
•
Log in to the computer with a user account that is in the Administrator group
on the Windows Server.
•
Right-click the BlackBerry Configuration Panel icon and click Run as
administrator.
Configuring support for Unicode languages
Configure support for Unicode languages
You can make sure that the messaging application can display the Unicode messages that the BlackBerry device sends by
configuring the BlackBerry Enterprise Server to support Unicode languages (for example, Japanese, Korean, or Simplified
Chinese).
1.
On the computer that hosts the BlackBerry Enterprise Server, on the taskbar, click Start > Run.
2.
Type regedit.
3.
Click OK.
4.
Perform one of the following actions:
5.
6.
7.
•
If you are running a 32-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion
\BlackBerry Enterprise Server\Agents.
•
If you are running a 64-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node
\Research In Motion\BlackBerry Enterprise Server\Agents.
If the MAPIEncoding registry key exists, perform one of the following actions:
•
Delete the key.
•
Change the value of the key to 1.
Perform one of the following actions:
•
If you are running a 32-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion
\BlackBerry Enterprise Server\Setup.
•
If you are running a 64-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node
\Research In Motion\BlackBerry Enterprise Server\Setup.
Verify that the ConfigKeystoreCountry registry key is set to one of the following values, depending on your
organization's environment:
•
CN for Simplified Chinese
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Upgrade Guide
8.
•
JP for Japanese
•
KR for Korean
Postupgrade tasks
In the Windows Services, restart the BlackBerry Dispatcher.
Change the character encoding that the BlackBerry
Enterprise Server uses to send Unicode messages
By default, when the BlackBerry Enterprise Server receives Unicode messages from BlackBerry devices, it uses UTF-8
character encoding to process the Unicode messages. If email applications cannot correctly display Unicode messages
that devices send (for example, if email applications cannot display attachment file names or contact lists correctly), you
can configure the BlackBerry Enterprise Server to select another character encoding to use to process Unicode messages.
Before you begin: Configure support for Unicode languages.
1.
On the computer that hosts the BlackBerry Enterprise Server, on the taskbar, click Start > Run.
2.
Type regedit.
3.
Click OK.
4.
Perform one of the following actions:
•
If you are running a 32-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion
\BlackBerry Enterprise Server\Agents.
•
If you are running a 64-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node
\Research In Motion\BlackBerry Enterprise Server\Agents.
5.
Create a DWORD value that is named AutoSelectOutgoingEncoding.
6.
Double-click the new DWORD value.
7.
In the Value data field, perform one of the following actions:
8.
84
•
To configure the BlackBerry Enterprise Server to select the most appropriate character encoding when it encodes
plain-text messages, type 1. If the BlackBerry Enterprise Server cannot identify which character encoding to use,
the BlackBerry Enterprise Server encodes plain-text messages in UTF-8.
•
To configure the BlackBerry Enterprise Server to select the most appropriate character encoding when it encodes
email messages that use RTF or HTML, type 2. If the BlackBerry Enterprise Server cannot identify which
character encoding to use, the BlackBerry Enterprise Server encodes email messages that use RTF or HTML in
UTF-8.
•
To configure the BlackBerry Enterprise Server to select the most appropriate character encoding when it encodes
plain-text messages and email messages that use RTF or HTML, type 3. If the BlackBerry Enterprise Server
cannot identify which character encoding to use, the BlackBerry Enterprise Server encodes all email messages in
UTF-8.
In the Windows Services, restart the BlackBerry Dispatcher.
Upgrade Guide
Postupgrade tasks
Configure the BlackBerry Enterprise Server to use only
UTF-8 to send Unicode messages
To make sure that the BlackBerry Enterprise Server uses only UTF-8 character encoding to process Unicode messages
that it receives from BlackBerry devices, complete the following steps.
1.
On the computer that hosts the BlackBerry Enterprise Server, on the taskbar, click Start > Run.
2.
Type regedit.
3.
Click OK.
4.
Perform one of the following actions:
•
If you are running a 32-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion
\BlackBerry Enterprise Server\Agents.
•
If you are running a 64-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node
\Research In Motion\BlackBerry Enterprise Server\Agents.
5.
Create a DWORD value that is named MAPIEncoding.
6.
In the Value data field, type 0 and click OK.
7.
Create a DWORD value that is named AutoSelectOutgoingEncoding.
8.
In the Value data field, type 0 and click OK.
9.
In the Windows Services, restart the BlackBerry Dispatcher.
Configure support for Unicode text in calendars on
BlackBerry devices in a Microsoft Exchange
environment
Before you begin: In a Microsoft Exchange 2003 environment, install the following hotfixes for wireless calendar
synchronization:
• Visit http://support.microsoft.com/kb/913643 to download and install the required hotfix on the messaging server.
•
Visit http://support.microsoft.com/kb/923537/en-us to download and install the required hotfix on the computer that
will host the BlackBerry Enterprise Server.
You must complete this task for all Microsoft Exchange versions to ensure calendar items use the correct Unicode
characters in fields such as subject, location, or notes.
1.
On the BlackBerry Enterprise Server, on the Start menu, click Run.
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2.
Type regedit.
3.
Click OK.
4.
Perform one of the following actions:
Postupgrade tasks
•
If you are running a 32-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion
\BlackBerry Enterprise Server\Agents.
•
If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software\WOW6432Node
\Research In Motion\BlackBerry Enterprise Server\Agents.
5.
Create a DWORD value that is named SetLocaleIDs.
6.
Set the value to 1.
7.
In the Windows Services, restart the BlackBerry Messaging Agent.
Configuring the BlackBerry Enterprise
Server to use Microsoft Exchange Web
Services
By default, the BlackBerry Enterprise Server uses Microsoft Exchange Web Services to manage calendars on BlackBerry
devices. The BlackBerry Enterprise Server monitors periodically whether a user account can use Microsoft Exchange Web
Services. If a user account cannot use Microsoft Exchange Web Services, for example, because of a configuration error in
Microsoft Exchange, the BlackBerry Enterprise Server uses MAPI and CDO libraries to manage calendars on devices. A
BlackBerry Messaging Agent on the BlackBerry Enterprise Server can include a dynamic mix of user accounts that use
Microsoft Exchange Web Services and user accounts that use MAPI and CDO libraries.
You can use the BlackBerry Enterprise Trait Tool to configure the BlackBerry Enterprise Server to use only Microsoft
Exchange Web Services or only MAPI and CDO libraries to manage calendars on devices. You can configure a specific
BlackBerry Messaging Agent instance, a specific BlackBerry Enterprise Server instance, or all BlackBerry Enterprise Server
instances that share one BlackBerry Configuration Database.
To use Microsoft Exchange Web Services, your organization's environment must include Microsoft Exchange 2007 SP1 or
later.
For more information about Microsoft Exchange Web Services, visit http://msdn.microsoft.com/en-us/library/
bb204119.aspx.
For more information about configuring the BlackBerry Enterprise Server to use Microsoft Exchange Web Services, see the
BlackBerry Enterprise Server Administration Guide.
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Prerequisites: Configuring the BlackBerry Enterprise
Server to use Microsoft Exchange Web Services
•
Install an SSL certificate on a BlackBerry Enterprise Server so that the BlackBerry Enterprise Server can communicate
with Microsoft Exchange Web Services. You must export the SSL certificate from the client access server for Microsoft
Exchange and import the SSL certificate to the BlackBerry Enterprise Server. The BlackBerry Enterprise Server
supports a self-signed security certificate or a certificate that a certificate authority issues. For more information about
installing an SSL certificate, visit support.microsoft.com to read article KB 962624.
•
Configure Microsoft Exchange Impersonation for a BlackBerry Enterprise Server administrator account. For more
information about configuring Microsoft Exchange Impersonation, visit msdn.microsoft.com/en-us/library/
bb204095.aspx and select the appropriate tab for Microsoft Exchange 2007 or Microsoft Exchange 2010.
•
Assign IIS permissions to a BlackBerry Enterprise Server administrator account on the Microsoft Exchange Server that
hosts the client access server role. For more information about assigning IIS permissions, visit support.microsoft.com to
read article KB 816117.
Configure the BlackBerry Enterprise Server to use
Microsoft Exchange Web Services
You can configure the BlackBerry Enterprise Server to use only Microsoft Exchange Web Services to manage calendars on
BlackBerry devices.
1.
Copy the BlackBerry Enterprise Server installation files to the computer that hosts the primary BlackBerry Enterprise
Server.
2.
Extract the contents to a folder on the computer.
3.
At a command prompt, navigate to <extracted_folder>\tools.
4.
Perform one of the following actions:
•
To configure a specific BlackBerry Messaging Agent on a specific BlackBerry Enterprise Server to use Microsoft
Exchange Web Services, type traittool -server <server_name> -agent <agent_id> -trait EWSEnable -set true,
where <server_name> is the name of the BlackBerry Enterprise Server and <agent_id> is the ID for the
BlackBerry Messaging Agent. If you configured high availability, configure only the primary BlackBerry Enterprise
Server.
•
To configure all BlackBerry Messaging Agent instances on a specific BlackBerry Enterprise Server to use
Microsoft Exchange Web Services, type traittool -server <server_name> -trait EWSEnable -set true, where
<server_name> is the name of the BlackBerry Enterprise Server. If you configured high availability, configure only
the primary BlackBerry Enterprise Server.
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Upgrade Guide
•
5.
Postupgrade tasks
To configure all BlackBerry Messaging Agent instances on all BlackBerry Enterprise Server instances to use
Microsoft Exchange Web Services, type traittool -global -trait EWSEnable -set true.
Restart the BlackBerry Messaging Agent instances that you made changes to.
After you finish:
In the logs folder verify that the file named <server_name>_CALH_<agent_id>_<date>.txt appears. In the file name,
<server_name> is the name of the BlackBerry Enterprise Server, <agent_id> is the ID of the BlackBerry Messaging Agent,
and <date> is the date that you configured the BlackBerry Enterprise Server to use Microsoft Exchange Web Services.
Manage the BlackBerry Enterprise Server
performance in a Microsoft Exchange 2010
environment
Before you begin:
You must install version 6.5.8211.0 of the Microsoft Exchange Server MAPI Client and CDO 1.2.1 on the BlackBerry
Enterprise Server computer. For more information, visit www.microsoft.com/downloads to read the article named
"Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1".
1.
Verify that you configured Microsoft Exchange 2010 performance as suggested by Microsoft. For more information,
visit technet.microsoft.com to read "Understanding the Mailbox Database Cache" in the Microsoft Exchange 2010
SP1 help.
2.
If necessary for your organization’s environment, verify that you installed the Microsoft hotfixes that are located in the
following articles:
•
2155311
•
979149
For more information about the hotfixes, visit support.microsoft.com.
3.
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Configure the BlackBerry Enterprise Server to use Microsoft Exchange Web Services to manage calendars on devices.
For more information, see "Configuring the BlackBerry Enterprise Server to use Microsoft Exchange Web Services or
MAPI and CDO libraries" in the BlackBerry Enterprise Server Administration Guide. BlackBerry Enterprise Server
defaults to using LDAP to retrieve email addresses and organizer data upon installation.
Upgrade Guide
Postupgrade tasks
Configure a Hosted BlackBerry services
environment for use with Microsoft
Exchange 2010 SP1 Multi-Tenant
Deployment
1.
Verify that you configured the Microsoft Exchange 2010 messaging environment and completed the tasks "Configure
a management role for Microsoft Exchange Web Services" and "Configure the BlackBerry Enterprise Server to run
without public folders". For more information, see "Configuring a Microsoft Exchange 2010 messaging environment".
2.
Configure Hosted BlackBerry services. If possible, make sure that your organization’s customers have full control of
their subtree in Microsoft Active Directory. For more information, see "Configure Hosted BlackBerry services when
your organization’s customers have full control of their subtree in Microsoft Active Directory" in the BlackBerry
Enterprise Server Administration Guide.
Configure the BlackBerry Administration
Service instances in a pool to communicate
across network subnets
The instances in the BlackBerry Administration Service pool use multicast UDP to communicate with each other. If the
BlackBerry Administration Service instances are located in different network subnets and your organization's network
configuration does not permit multicast UDP across the network subnets, you must configure the BlackBerry
Administration Service instances to use TCP to communicate with each other. For example, if your organization uses a UDP
peer-to-peer firewall filter, you must configure the BlackBerry Administration Service instances to use TCP to communicate
across the network subnets.
1.
Make sure that no BlackBerry Administration Service instance is in the process of restarting.
2.
In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution
topology > BlackBerry Domain > Component view > BlackBerry Administration Service.
3.
Click Edit component.
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4.
In the BlackBerry Administration Service pool drop-down list, click TCP with TCP PING.
5.
Click Save all.
6.
Restart the BlackBerry Administration Service instances.
Postupgrade tasks
Log in to the BlackBerry Administration
Service for the first time
To open the BlackBerry Administration Service, you can use a browser on any computer that has access to the computer
that hosts the BlackBerry Administration Service.
Before you begin: To manage a BlackBerry device using the BlackBerry Administration Service while the BlackBerry
device is connected to the computer, the browser must permit Microsoft ActiveX controls.
1.
In the browser, type https://<server_name>/webconsole/app, where <server_name> is the name of the computer
that hosts the BlackBerry Administration Service.
2.
In the User name field, type admin.
3.
In the Password field, type the password that you created during the installation process.
4.
In the Log in using drop-down list, click BlackBerry Administration Service or Active Directory Authentication.
5.
Click Log in.
There is a problem with this website's security
certificate
Description
The browser displays this error message when you try to navigate to the BlackBerry Administration Service using Windows
Internet Explorer version 7 or later.
Possible solution
Add the web address for the BlackBerry Administration Service to the list of trusted web sites in Windows Internet Explorer,
and install the certificate for the BlackBerry Administration Service in the certificate store of your computer.
1. In Windows Internet Explorer, navigate to the BlackBerry Administration Service console.
2. Click Continue to this website (not recommended).
3. On the Tools menu, click Internet Options.
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4. On the Security tab, click Local Intranet.
5. Click Sites.
6. Click Add to add the console to the list of trusted web sites.
7. Click Close.
8. Click OK.
9. In the browser window, on the toolbar, click Certificate Error.
10. Click View certificates.
11. Click Install certificate. The Certificate Import Wizard opens.
12. Complete the instructions in the Certificate Import Wizard. If you are trying to log in to the BlackBerry Administration
Service using a computer that runs Windows Vista, perform the following actions in the Certificate Import Wizard.
a
In the Certificate Store dialog box, click Place all certificates in the following store.
b
Click Browse.
c
Click Trusted Root Certification Authorities.
d
Click OK.
13. Close and reopen the browser.
Change applications to support BlackBerry
MDS Connection Service failover
In earlier versions of the BlackBerry Enterprise Server, an organization's push applications connected to only one instance
of the BlackBerry MDS Connection Service central push server. You must make sure that your organization's applications
can access all central push servers.
1.
Change the applications to access central push servers only, and not BlackBerry MDS Connection Service instances
that administrators have not configured to also act as central push servers.
2.
To change your organization's applications to support central push server failover, perform one of the following
actions:
•
Configure an HTTP or HTTPS proxy server that applications send requests through. Use this option if the
applications are located on the Internet. Optionally, you can place the proxy server in the DMZ.
•
Configure the application servers to use a list of IP addresses to find an available central push server. If a central
push server does not respond to a request, the application can try to connect to another central push server.
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•
Configure a hardware load balancer. The load balancer accepts all requests from the application servers, and
distributes the traffic to the various central push servers. If a central push server does not respond, the load
balancer redistributes the requests to the remaining central push servers.
•
Configure the application to use the new HTTP response header x-rim-push-gateways.
Configuring support for new attachments
Configure an upgraded BlackBerry Enterprise Server to
support new attachment extensions
When you upgrade a BlackBerry Enterprise Server instance, the upgrade process does not automatically add the new
attachment extensions that the latest BlackBerry Enterprise Server version supports. You must add the new attachment
extensions after the upgrade process completes so that the BlackBerry Enterprise Server can recognize the new
attachment extensions and send them to a BlackBerry Attachment Service instance for processing.
1.
In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution
topology > BlackBerry Domain > Component view > Attachment > Connector.
2.
Click the BlackBerry Attachment Connector instance for the BlackBerry Enterprise Server.
3.
Click Edit instance.
4.
Click Supported Attachment Server instances.
5.
For the BlackBerry Attachment Service instance that you want the BlackBerry Enterprise Server to send new
attachments to, click the Edit icon.
6.
Add the new attachment extensions to the attachment extensions list.
7.
Click Save all.
Configure an upgraded BlackBerry Attachment Service
to support new attachment distillers
During the upgrade process for a BlackBerry Attachment Service instance, the setup application does not turn on the new
attachment distillers automatically. If you want the BlackBerry Attachment Service to process new attachments, you must
turn on the attachment distillers for these file formats.
1.
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In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution
topology > BlackBerry Domain > Component view > Attachment > Server.
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Postupgrade tasks
2.
Click the instance that you upgraded.
3.
Click Edit instance.
4.
In the Distiller section, in the Allowed column, turn on the attachment distillers that you want the BlackBerry
Attachment Service to support.
5.
If required, in the Distiller section, in the Attachment size (KB) column, change the attachment size, in KB, for the
new attachments.
6.
Click Save.
Assigning an IT policy to a group
After you complete the upgrade process, you can assign an IT policy to a group. When you assign an IT policy to a group,
the BlackBerry Enterprise Server can assign the IT policy to each user account in the group. However, if an IT policy is
already assigned to a user account in a group, the BlackBerry Enterprise Server sends the IT policy that is assigned to the
user account to the BlackBerry device. To use the IT policy that is assigned to the group, you must remove the IT policy that
is assigned to the user account.
Remove an IT policy from a user account
Before you begin: Assign an IT policy to a group that includes the user account.
1.
In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
2.
Click Manage users.
3.
Search for the user account.
4.
Click the user account.
5.
On the Policies tab, click Edit user.
6.
In the drop-down list, click the blank option (the first entry in the drop-down list) to remove the IT policy.
7.
Click Save all.
After you finish: Resend the IT policy to the user account.
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Postupgrade tasks
Configuring a computer for monitoring
Configure the SNMP service for monitoring by a
monitoring application
You can configure the SNMP service on the computer that hosts the BlackBerry Enterprise Server so that the a monitoring
application can monitor BlackBerry Enterprise Server activity.
Before you begin: Verify that the SNMP service is installed and running.
1.
On a computer that hosts the BlackBerry Enterprise Server or BlackBerry Enterprise Server components, in the
Windows Services, right-click SNMP Service. Click Properties.
2.
On the General tab, change the startup type to Automatic.
3.
On the Traps tab, in the Community name field, type the community name for the SNMP service. The field is casesensitive.
4.
In the Trap Destinations section, add the IP address of the computer that hosts the monitoring application.
5.
On the Security tab, in the Accepted community names section, add the community name that you typed in step 3.
The SNMP community name is read-only.
6.
Select the Accept SNMP packets from any host or Accept SNMP packets from these hosts option, depending on
your organization's environment.
7.
If you selected Accept SNMP packets from these hosts, type the IP address of the computer that hosts the
monitoring application.
8.
Click Apply.
9.
In the Services list, right-click SNMP Service. Click Restart.
Restrict database permissions for the
BlackBerry Attachment Service
The BlackBerry Attachment Service accesses the BlackBerry Configuration Database to read attachment data using a
Windows account or a SQL authentication account. To limit the access that the BlackBerry Attachment Service account
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has to the tables in the BlackBerry Configuration Database, you can configure a BlackBerry Attachment Service account
that has limited database permissions. This account is not the same as the account that the BlackBerry Enterprise Server
uses to access the BlackBerry Configuration Database.
Before you begin:
• Create a Windows account for the BlackBerry Attachment Service.
•
To use database authentication, create a SQL authentication account for the BlackBerry Attachment Service.
1.
In the Microsoft SQL Server management console, create a SQL login for the Windows account or SQL authentication
account.
2.
Assign the account to the rim_db_AttachmentServer role in the BlackBerry Configuration Database.
3.
If you want the BlackBerry Attachment Service to use a SQL authentication account to access the BlackBerry
Configuration Database, perform the following actions:
a.
On the computer that you installed the BlackBerry Attachment Service on, log in using the Windows account
that the BlackBerry Attachment Service is running on.
b.
Click Start > Run.
c.
Type regedit. Click OK.
d.
If you are running a 32-bit version of Windows, navigate to HKEY_CURRENT_USER\SOFTWARE\Research In
Motion.
e.
If you are running a 64-bit version of Windows, navigate to HKEY_CURRENT_USER\SOFTWARE
\WOW6432Node\Research In Motion.
f.
Create the BBAttachServer\Database keys.
g.
In the Database key, create the Login and Password string values for the SQL authentication account.
After you finish: After you complete the BlackBerry Attachment Service installation process, in the Windows Services,
verify that the service for the BlackBerry Attachment Service is using the Windows account that you configured. If you need
to change the account information, restart the BlackBerry Attachment Service.
Configuring minimum Microsoft SQL Server
permissions for the Windows account
The BlackBerry Enterprise Server setup application requires the Windows account that it uses during the installation
process or upgrade process to have Microsoft SQL Server permissions to create or upgrade the BlackBerry Configuration
Database. The setup application requires the Windows account to have more Microsoft SQL Server permissions to install
the BlackBerry Enterprise Server than the BlackBerry Enterprise Server requires to run.
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After the installation or upgrade process completes, you can change the Microsoft SQL Server permissions of the Windows
account to the Microsoft SQL Server permissions that the BlackBerry Enterprise Server requires to run. When you change
the Microsoft SQL Server permissions of the Windows account, you can use Microsoft SQL Server security to minimize the
operations that the Windows account can perform on the BlackBerry Configuration Database.
The following table describes the Microsoft SQL Server permissions for the setup application and the Windows account that
the BlackBerry Enterprise Server uses to run.
Server and database roles Description
db_owner
The setup application requires this role to upgrade the BlackBerry Configuration Database.
This role is the default permission in Microsoft SQL Server for running the BlackBerry
Enterprise Server.
rim_db_bes_server
The setup application or the createDB executable creates the role automatically when it
creates the BlackBerry Configuration Database.
This role is the minimum permission in Microsoft SQL Server for running the BlackBerry
Enterprise Server.
Configure minimum Microsoft SQL Server permissions
for the Windows account
You can configure the minimum Microsoft SQL Server permissions for the Windows account that the BlackBerry Enterprise
Server uses to run.
1.
Open the Microsoft SQL Server console.
2.
Expand Microsoft SQL Server > Security > Logins.
3.
Right-click the Windows account that the BlackBerry Enterprise Server uses to run. Click Properties.
4.
Map the Windows account to the BlackBerry Configuration Database.
5.
Change the Database role membership to rim_db_bes_server.
6.
Remove all other database role memberships.
7.
Apply your changes.
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Postupgrade tasks
Provisioning the BlackBerry Collaboration
Service as a trusted application
If you install Microsoft Office Communications Server 2007 R2 or Microsoft Lync Server 2010 for instant messaging, you
must provision the BlackBerry Collaboration Service as a trusted application in Microsoft Active Directory.
If you add the Windows account that runs the BlackBerry Collaboration Service to the RTCUniversalServerAdmins group,
the BlackBerry Collaboration Service is automatically provisioned as a trusted application. The RTCUniversalServerAdmins
group is created when you install Microsoft Office Communications Server 2007 R2 or Microsoft Lync Server 2010.
If you do not add the Windows account that runs the BlackBerry Collaboration Service to the RTCUniversalServerAdmins
group, you must manually provision each BlackBerry Collaboration Service instance as a trusted application. If you change
the listening port number or if the FQDN of the instant-messaging pool changes, you need to repeat the manual
provisioning task. If you restart the BlackBerry Collaboration Service, you do not need to repeat the manual provisioning
task.
Manually provision the BlackBerry Collaboration
Service as a trusted application
Before you begin:
• Make sure that the Windows account that you use to complete this task is a member of the RTCUniversalServerAdmins
group or a group with similar permissions.
•
Turn off automatic configuration of the BlackBerry Collaboration Service as a trusted application.
1.
On the computer that hosts the BlackBerry Collaboration Service or on any computer that is in the BlackBerry
Enterprise Server domain, navigate to C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BBIM
\bin.
2.
Run the BCSProvisioner.exe file.
3.
In the BCSProvisioner dialog box, perform the following actions to complete the provisioning process:
a.
In the Office Communications Server Pool drop-down box, select the FQDN that you specified during the
BlackBerry Enterprise Server installation.
b.
In the BlackBerry Collaboration Service server FQDN field, type the FQDN of the computer that hosts the
BlackBerry Collaboration Service.
c.
In the Listening port field, type the port number that you specified during the BlackBerry Enterprise Server
installation. The default port number is 65061.
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d.
4.
Postupgrade tasks
Click Provision BCS.
In the Windows Services, restart the BlackBerry Collaboration Service.
Turn off automatic provisioning of the BlackBerry
Collaboration Service as a trusted application
If you install Microsoft Office Communications Server 2007 R2 or Microsoft Lync Server 2010 for instant messaging and
you want to manually provision the BlackBerry Collaboration Service as a trusted application in Microsoft Active Directory,
you must first turn off automatic provisioning.
Before you begin: Make sure that the Windows account that runs the BlackBerry Collaboration Service is a member of
either the RTComponentUniversalServices group or the RTCUniversalServerAdmins group.
1.
On the computer that hosts the BlackBerry Collaboration Service, navigate to <drive>:\Program Files (x86)\Research
In Motion\BlackBerry Enterprise Server\BBIM\Servers\instance\config\.
2.
In a text editor, open the rimpublic.property file.
3.
At the end of the file, type improxy.RIMMSConnector.autoprovision=false.
4.
Save and close the rimpublic.property file.
5.
In the Windows Services, restart the BlackBerry Collaboration Service.
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Troubleshooting the BlackBerry Enterprise Server upgrade process
Troubleshooting the
BlackBerry Enterprise Server
upgrade process
11
Failed to write License Key to the Database
This error message appears when you try to add the BlackBerry Client Access License key during the installation process.
Possible solution
After you restart the computer during the BlackBerry Enterprise Server installation process, you must log in using the same
Windows account that you used to start the installation process.
1. Close the setup application.
2. Log out of the computer.
3. Log in to the computer.
4. Restart the setup application.
Previous version detected but no database
available
This error message appears when you cannot start the setup application or the setup application stops responding.
Possible solution
Verify that the registry keys that identify the BlackBerry Configuration Database exist in the Windows registry.
1. On the computer that you want to install or upgrade the BlackBerry Enterprise Server on, on the Start menu, click Run.
2. Type regedit.
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3. Click OK.
4. In the left pane, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry Enterprise Server
\Database.
5. If necessary, create case-sensitive strings that you name DatabaseName and DatabaseServerMachineName.
6. Specify the name of the BlackBerry Configuration Database as the value for DatabaseName.
7. Specify the FQDN name of the database server as the value for DatabaseServerMachineName.
8. Restart the setup application.
You encounter errors when you try to
upgrade the BlackBerry Configuration
Database
Possible solution
1. Navigate to C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs\Installer or to the location of the
log files that you specified in the setup application.
2. Open DB_InstallV<YYMMDDHHMMSS>.log, where <YYMMDDHHMMSS> specifies the date and time, in 24-hour
clock format, that you upgraded the BlackBerry Configuration Database.
3. Check the log file for error messages.
You cannot resolve errors that occur when
you move users
Possible solution
1. Delete the user accounts from the BlackBerry Enterprise Server before you start the upgrade process.
2. Add the user accounts to the BlackBerry Enterprise Server when the upgrade process completes.
3. Activate users’ BlackBerry devices over the wireless network.
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A third-party tool did not install and the
BlackBerry Enterprise Server setup
application closed
Possible solution
1. On the BlackBerry Enterprise Server installation media, open the Tools folder.
2. Double-click the setup application file for the tool that you want to install.
3. Complete the instructions on the screen.
4. Restart the BlackBerry Enterprise Server setup application.
The BlackBerry Collaboration Service does
not connect to Microsoft Office Live
Communications Server 2005
Possible solution
If the instant messaging in your organization's environment supports Windows Messenger with TLS, you must configure
authentication.
1. Download the trial edition of Microsoft Office Communicator 2005 from www.microsoft.com/downloads.
2. Install Microsoft Office Communicator 2005 on the computer that hosts the BlackBerry Collaboration Service.
3. Connect to Microsoft Office Live Communications Server 2005 using Microsoft Office Communicator 2005.
4. If a connection does not open, verify that you installed or imported the certificates that are required for authentication.
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The setup application did not prompt you to
change or confirm the MAPI profile
Possible solution
Create and change the MAPI profile manually.
1. On the BlackBerry Enterprise Server installation media, open the Tools folder.
2. Double-click the Fixmapisvc.exe file.
3. Verify that mapisvc.inf is installed in C:\winnt\system32\ or C:\windows\system32\.
4. On the taskbar, click Start > BlackBerry Enterprise Server > Edit MAPI Profile.
5. Type the Microsoft Exchange server name.
6. Click the Windows account that is associated with the MAPI profile.
7. Click OK.
Restore a BlackBerry Configuration
Database
If you created a copy of the BlackBerry Configuration Database using the CreateDB tool, you can restore the copy if you
determine that the upgrade process did not complete successfully.
1.
In the Windows Services, stop the BlackBerry Enterprise Server services.
2.
On the server that hosts the BlackBerry Configuration Database, open a command prompt window.
3.
Change to <extractedfolder>\Tools.
4.
Type BlackBerryDBRestore.exe.
5.
Type the same parameters that you used when you backed up the BlackBerry Configuration Database.
6.
Press ENTER.
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Users experience unexpected behavior with
message lists and calendars on BlackBerry
devices
Possible cause
If the MAPI and CDO client version 6.5.8022 was installed without uninstalling previous versions of the MAPI and CDO
client (including the associated .DLL files), users might experience unexpected behavior with message lists and calendars
on BlackBerry devices.
Possible solution
For more information about Microsoft Exchange Server MAPI Client and CDO version 1.2.1, visit www.microsoft.com.
1. In the Windows Services, stop the services for the BlackBerry Enterprise Server and any processes that use the MAPI
and CDO client.
2. Remove the MAPI and CDO client version 6.5.8022.
3. Verify that the following files are not present in C:\Windows\System32 or any other directory in the environment path:
•
CDO.DLL
•
EMSABP32.DLL
•
EMSMDB32.DLL
•
EMSUI32.DLL
•
EMSUIX32.DLL
•
GAPI32.DLL
•
MAPISP32.EXE
•
MSPST32.DLL
•
WMSUI32.DLL
4. In C:\Windows\System32, run the FixMapi.exe application.
5. Install the MAPI and CDO client version 6.5.8022.
6. Restart the services for the BlackBerry Enterprise Server and any processes that use the MAPI and CDO client.
If you run the BlackBerry Enterprise Server setup application after you complete the possible solution, when the setup
application displays the preinstallation checklist, an error message indicates that the setup application could not detect
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the MAPI and CDO client. The setup application displays this error message because you installed the MAPI and CDO
client version 6.5.8022 in a different directory than the directory that you installed it in for previous versions. The error
message does not prevent the BlackBerry Enterprise Server setup application from completing the installation process
successfully.
Some BlackBerry Enterprise Server
components do not start
Possible cause
Possible solution
The BlackBerry Administration Service,
BlackBerry MDS Connection Service,
or BlackBerry Collaboration Service is
configured to use a dynamic port when
it connects to the BlackBerry
Configuration Database, but the
database server uses a static port.
Configure a static port for the BlackBerry Configuration Database.
1. On the computer that hosts the BlackBerry Enterprise Server component, on
the taskbar, click Start > All Programs > BlackBerry Enterprise Server.
2. Right-click BlackBerry Server Configuration and select Run as
administrator.
3. On the Database Connectivity tab, clear the Use dynamic ports or specify
SQL port check box.
4. In the Use dynamic ports or specify SQL port field, type the correct port
number.
5. Click OK.
6. In the Windows Services, restart the services for the BlackBerry Enterprise
Server component.
The BlackBerry Administration Service, Configure the component to use the correct port number.
BlackBerry MDS Connection Service,
1. On the computer that hosts the BlackBerry Enterprise Server component, on
or BlackBerry Collaboration Service is
the taskbar, click Start > All Programs > BlackBerry Enterprise Server.
configured to use an incorrect static
2. Right-click BlackBerry Server Configuration and select Run as
port number when it connects to the
administrator.
BlackBerry Configuration Database.
3. On the Database Connectivity tab, clear the Use dynamic ports or specify
SQL port check box.
4. In the Use dynamic ports or specify SQL port field, type the correct port
number.
5. Click OK.
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Possible cause
Troubleshooting the BlackBerry Enterprise Server upgrade process
Possible solution
6. In the Windows Services, restart the services for the BlackBerry Enterprise
Server component.
You cannot access the BlackBerry
Administration Service
Possible cause
The computer that hosts the BlackBerry Administration Service has more than one NIC and the production NIC is not first
in the bind order in Windows network settings as it must be for you to access the BlackBerry Administration Service.
Possible solution
On the computer that hosts the BlackBerry Administration Service, in the Windows network settings, verify that the
production NIC is first in the bind order. For more information, visit www.blackberry.com/btsc to read article KB18190.
You cannot create a user account in the
BlackBerry Administration Service
Possible cause
Possible solution
The BlackBerry Administration Service
is configured to use static ports when it
connects to the BlackBerry
Configuration Database server, but the
BlackBerry Configuration Database
server uses a dynamic port.
Configure the BlackBerry Administration Service to use a dynamic port for the
BlackBerry Configuration Database.
1. On the computer that hosts the BlackBerry Enterprise Server component, on
the taskbar, click Start > All Programs > BlackBerry Enterprise Server.
2. Right-click BlackBerry Server Configuration and select Run as
administrator.
3. On the Database Connectivity tab, select the Use dynamic ports or specify
SQL port check box.
4. Click OK.
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Possible cause
Troubleshooting the BlackBerry Enterprise Server upgrade process
Possible solution
5. In the Windows Services, restart the services for the BlackBerry
Administration Service.
The BlackBerry Administration Service pool
name is the same as the FQDN of the host
computer
Possible cause
A DNS record was not created before a BlackBerry Administration Service instance was installed.
Possible solution
1. Create the DNS record for the BlackBerry Administration Service instance.
2. On the computer that hosts the BlackBerry Enterprise Server component, on the taskbar, click Start > All Programs >
BlackBerry Enterprise Server.
3. Right-click BlackBerry Server Configuration and select Run as administrator.
4. On the Administration Service - High Availability tab, in the Pool name field, type the name of the BlackBerry
Administration Service pool.
5. In the Windows Services, restart the services for the BlackBerry Administration Service.
You cannot add users in the BlackBerry
Administration Service after an upgrade to
BlackBerry Enterprise Server 5.0 SP4
The setup application for BlackBerry Enterprise Server 5.0 SP4 for Microsoft Exchange enables LDAP for populating your
organization’s directory. Previous versions of BlackBerry Enterprise Server used MAPI.
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If a BlackBerry Enterprise Server instance exists in a child domain, users from the parent and parallel domains are not
populated by default. When you attempt to add a user in the BlackBerry Administration Service using your organization’s
directory after an upgrade to BlackBerry Enterprise Server 5.0 SP4, you may not be able to add the user and the following
error message may appear: “No records were found that match the email address. Edit the email address and try again.”
Possible cause
The BlackBerry Enterprise Server setup application creates the following registry key in either HKEY_LOCAL_MACHINE
\Software\Research In Motion\BlackBerry Enterprise Server\Agents or HKEY_LOCAL_MACHINE\Software\wow6432node
\Research In Motion\BlackBerry Enterprise Server\Agents, depending on the version of Windows Server:
•
Registry Key: LDAPSearch
•
Data Type: DWORD (32 bit)
•
Value: 1
In BlackBerry Enterprise Server 5.0 SP4, the Mailstore service uses LDAP instead of MAPI and the setup application
changes the LDAPSearch registry value to 1 during an upgrade to BlackBerry Enterprise Server 5.0 SP4.
This LDAPSearch works for the default domain search, but in environments with multiple child domains the LDAPSearch
may not work.
Possible solution
Disable the LDAPSearch on the BlackBerry Enterprise Server.
Document and back up the registry entries before you implement any changes.
1. On the computer that hosts the BlackBerry Enterprise Server, click Start > Run.
2. Type regedit and click OK. If the User Account Control dialog box appears, click Continue.
3. Navigate to the appropriate location (depending on the version of Windows Server):
•
HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry Enterprise Server\Agents
•
HKEY_LOCAL_MACHINE\Software\WOW6432Node\Research In Motion\BlackBerry Enterprise Server\Agents
4. Right-click on the Agents key in the left-hand pane and select Export.
5. Save the exported key in an accessible location in case it is needed for reference or rollback.
6. Set the LDAPSearch value to 0.
7. Restart the BlackBerry Controller service.
Possible solution
Create additional registry keys to take advantage of LDAP.
Document and back up the registry entries before you implement any changes.
1. On the computer that hosts the BlackBerry Enterprise Server, click Start > Run.
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2. Type regedit and click OK. If the User Account Control dialog appears, click Continue.
3. Navigate to the appropriate location (depending on the version of Windows Server):
•
HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry Enterprise Server\Agents
•
HKEY_LOCAL_MACHINE\Software\WOW6432Node\Research In Motion\BlackBerry Enterprise Server\Agents
4. Right-click the Agents key in the left-hand pane and select Export.
5. Save the exported key in an accessible location in case it is needed for reference or rollback.
6. Create a LDAPDomain key:
a
Right-click the Agents key in the left-hand pane and select New > String Value.
b
Type LDAPDomain as the name.
c
Right-click on LDAPDomain and select Modify.
d
In the Value data field, type <FQDN of Global Catalog Server>:3268, for example childdomain.example.com:3268.
Make sure you use a Global Catalog Server in the root domain (top level).
7. Create a LDAPBaseDN key.
a
Right-click the Agents key in the left-hand pane and select New > String Value.
b
Type LDAPBaseDN as the name.
c
Right-click on LDAPBaseDN and select Modify.
d
In the Value data field, type the distinguished name of the top level domain, for example DC=EXAMPLE,DC=COM.
8. Restart the BlackBerry Controller service.
9. Log in to the BlackBerry Administration Service.
10. Click Refresh available user list from company directory.
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Related resources
Related resources
12
To read the following guides or additional related material, visit http://www.blackberry.com/go/serverdocs.
Guide
Information
What's New in BlackBerry Enterprise
Server 5.0 SP4 Job Aid
•
Summary of new features
BlackBerry Enterprise Server Update
Guide
•
Summary of updates to the administrator guides for BlackBerry Enterprise
Server 5.0 SP4
BlackBerry Enterprise Server Release
Notes
•
Description of known issues and potential workarounds
BlackBerry Enterprise Server
Installation and Configuration Guide
•
System requirements
•
Installation instructions
BlackBerry Enterprise Server Policy
Reference Guide
•
Descriptions of available IT policy rules and application control policy rules
•
Descriptions of Wi-Fi configuration settings and VPN configuration settings
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Glossary
Glossary
13
AES
Advanced Encryption Standard
API
application programming interface
AJAX
Asynchronous JavaScript and XML
BlackBerry CAL
A BlackBerry Client Access License (BlackBerry CAL) limits how many users you can add to a
BlackBerry Enterprise Server.
BlackBerry Domain
A BlackBerry Domain consists of the BlackBerry Configuration Database with its users and any
BlackBerry Enterprise Server instances that connect to it.
BlackBerry MDS
BlackBerry Mobile Data System
CAS
Client Access Server
CDMA
Code Division Multiple Access
CDO
Collaboration Data Object
DMZ
A demilitarized zone (DMZ) is a neutral subnetwork outside of an organization's firewall. It exists
between the trusted LAN of the organization and the untrusted external wireless network and
public Internet.
DNS
Domain Name System
FQDN
fully qualified domain name
HTTP
Hypertext Transfer Protocol over Secure Sockets Layer
HTTPS
Hypertext Transfer Protocol over Secure Sockets Layer
IIS
Internet Information Services
IP
Internet Protocol
IP address
An Internet Protocol (IP) address is an identification number that each computer or mobile
device uses when it sends or receives information over a network, such as the Internet. This
identification number identifies the specific computer or mobile device on the network.
JDK
Java Development Kit
JRE
Java Runtime Environment
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Glossary
LAN
A local area network (LAN) is a computer network shared by a group of computers in a small
area, such as an office building. Any computer in this network can communicate with another
computer that is part of the same network.
MAPI
Messaging Application Programming Interface
messaging server
A messaging server sends and processes messages and provides collaboration services, such as
updating and communicating calendar and address book information.
MSDE
Microsoft SQL Server Desktop Engine
NIC
network interface card
NTLM
NT LAN Manager
RAID
redundant array of independent (or inexpensive) disks
SMS
Short Message Service
SNMP
Simple Network Management Protocol
SQL
Structured Query Language
SRP
Server Routing Protocol
SSL
Secure Sockets Layer
TCP/IP
Transmission Control Protocol/Internet Protocol (TCP/IP) is a set of communication protocols
that is used to transmit data over networks, such as the Internet.
TCP
Transmission Control Protocol
TLS
Transport Layer Security
Triple DES
Triple Data Encryption Standard
UDP
User Datagram Protocol
VoIP
Voice over Internet Protocol
WAN
wide area network
XML
Extensible Markup Language
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Legal notice
Legal notice
14
©2014 BlackBerry. All rights reserved. BlackBerry® and related trademarks, names, and logos are the property of
BlackBerry Limited and are registered and/or used in the U.S. and countries around the world.
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JavaScript, JDK, and JRE are trademarks of Oracle and/or its affiliates. VMware vSphere is a trademark of VMware, Inc. WiFi is a trademark of the Wi-Fi Alliance. All other trademarks are the property of their respective owners.
This documentation including all documentation incorporated by reference herein such as documentation provided or
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condition, endorsement, guarantee, representation, or warranty of any kind by BlackBerry Limited and its affiliated
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terms. BlackBerry reserves the right to periodically change information that is contained in this documentation; however,
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documentation to you in a timely manner or at all.
This documentation might contain references to third-party sources of information, hardware or software, products or
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HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM
THAT IS THE SUBJECT OF THE CLAIM.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL
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EMPLOYEE, AGENT, DISTRIBUTOR, SUPPLIER, INDEPENDENT CONTRACTOR OF BLACKBERRY OR ANY AFFILIATES OF
BLACKBERRY HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION.
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BlackBerry's products and services may require one or more patent, trademark, copyright, or other licenses in order to
avoid infringement or violation of third party rights. You are solely responsible for determining whether to use Third Party
Products and Services and if any third party licenses are required to do so. If required you are responsible for acquiring
them. You should not install or use Third Party Products and Services until all necessary licenses have been acquired. Any
Third Party Products and Services that are provided with BlackBerry's products and services are provided as a
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representations, or warranties of any kind by BlackBerry and BlackBerry assumes no liability whatsoever, in relation
thereto. Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of
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separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a
license or other agreement with BlackBerry.
Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server, BlackBerry
Desktop Software, and/or BlackBerry Device Software.
The terms of use of any BlackBerry product or service are set out in a separate license or other agreement with BlackBerry
applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN
AGREEMENTS OR WARRANTIES PROVIDED BY BLACKBERRY FOR PORTIONS OF ANY BLACKBERRY PRODUCT OR
SERVICE OTHER THAN THIS DOCUMENTATION.
Certain features outlined in this documentation might require additional development or Third Party Products and Services
for access to corporate applications.
This product contains a modified version of HTML Tidy. Copyright © 1998-2003 World Wide Web Consortium
(Massachusetts Institute of Technology, European Research Consortium for Informatics and Mathematics, Keio
University). All Rights Reserved.
This product includes software developed by the Apache Software Foundation (www.apache.org/) and/or is licensed
pursuant to one of the licenses listed at (www.apache.org/licenses/). For more information, see the NOTICE.txt file included
with the software.
BlackBerry Limited
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Waterloo, Ontario
Canada N2K 0A7
BlackBerry UK Limited
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Slough, Berkshire SL1 3XE
United Kingdom
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