Allnet ALL7950 SIP Phone Quick User Guide

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Allnet ALL7950 SIP Phone Quick User Guide | Manualzz

Allnet

ALL7950 SIP Phone

Quick User Guide

Version 1.00

Revision Control

Versionscontrol: Contains all available versions of the document

Datei: ALL7950 Manual_english V1.00.doc

Datum

22.12.04

26.12.04

12.01.05

Version Name

0.01

0.02

1.00

Jörg Wagenlehner

Jörg Wagenlehner

Jörg Wagenlehner

Status

Draft

Formatting, graphics, corrections

Initial Release, multinational F/W

Allnet ALL7950 User Manual 2

TABLE OF CONTENTS

1.0 INTRODUCTION .................................................................................................. 5

2.0 PACKAGE .......................................................................................... 5

3.0 LIST OF FIGURES ............................................................................................... 5

3.0 LIST OF FIGURES ............................................................................................... 6

4.0

SUMMARY OF KEY FUNCTIONS ....................................................................... 7

5.0 CONNECTING THE IP PHONE ........................................................................... 8

6.0

IP PHONE SETUP ............................................................................................... 9

6.1

M

ENU

S

UMMARY

................................................................................................. 9

6.2 D

ISPLAY

N

AME

.................................................................................................. 11

6.3

ADSL D

IALUP

................................................................................................... 11

6.4

DHCP (D

YNAMIC

H

OST

C

ONFIGURATION

P

ROTOCOL

) ......................................... 12

6.5

SNTP S

ERVER

IP ............................................................................................. 14

6.6

D

O

N

OT

D

ISTURB

.............................................................................................. 14

(

CALL FORWARD

) U

NCONDITIONAL

................................................................ 15

6.8

CF (

CALL FORWARD

) U

SER

B

USY

....................................................................... 15

6.9 CF ) N

O

A

NSWER

...................................................................... 15

6.10 A

NONYMOUS

C

ALL

............................................................................................ 16

6.11 A

NONY

C

ALL

R

EJ

(A

NONYMOUS

C

ALL

R

EJECTION

) .............................................. 16

6.12 R

INGING

T

YPE

................................................................................................... 16

6.13 MAC A

DDRESS

................................................................................................. 17

6.14 V

ERSION

........................................................................................................... 17

6.15 L

ANGUAGE

S

ELECTION

................................................................................... 18

6.16 T

IME

F

ORMAT

................................................................................................... 18

6.17 V

OLUME

A

DJUSTMENT

....................................................................................... 18

6.17.1

Ringer Volume ......................................................................................... 18

6.17.2

Speaker Volume ...................................................................................... 19

6.17.3

Handset Volume ...................................................................................... 19

7.0

USING THE CONFIGURATION MENU ............................................................. 20

7.1 A

CCESSING

C

ONFIGURATION

M

ENU

.................................................................... 20

7.2 W

EB

L

OGIN

S

ETTING

......................................................................................... 21

7.3 M

ANAGEMENT

S

ETTING

– R

ESTORE

F

ACTORY

S

ETTING

....................................... 22

7.4

M

ANAGEMENT

S

ETTING

– F

IRMWARE UPDATE

...................................................... 23

7.5 N

ETWORK

S

ETTING

– DHCP ............................................................................. 23

7.6 N

ETWORK

S

ETTING

– PPP

O

E ............................................................................ 24

7.7 N

ETWORK

S

ETTING

– S

TATIC

IP ......................................................................... 25

7.8 SIP – SIP P

HONE

S

ETTING

, R

EGISTRAR AND

P

ROXY

S

ERVER

................ 26

Allnet ALL7950 User Manual 3

7.9

SIP S

ETTING

– O

THERS

.................................................................................... 27

7.10 SIP A

CCOUNT

S

ETTINGS

................................................................................... 28

S

ETTING

– STUN S

ERVER

S

ETTING

, UP

N

P S

ETTING

............................ 29

7.12 V

OICE

S

ETTING AND

Q

O

S ............................................................................... 30

7.13 P

HONE

S

ETTINGS

– P

HONE

S

ETTING

.............................................................. 31

7.14 P

HONE

S

ETTING

– T

IMER

............................................................................... 32

7.15 C

ALL

T

RACING

L

OG

....................................................................................... 33

7.16 P

HONE

B

OOK

................................................................................................ 34

7.17 S

PEED

D

IAL

................................................................................................... 35

7.18 R

ESTART

S

YSTEM

.......................................................................................... 35

8.0

OPERATING THE PHONE ................................................................................. 36

8.1

D

IALING

............................................................................................................ 36

8.1.1

IP Address ............................................................................................... 36

8.1.2

SIP Number ............................................................................................. 37

8.2 S

PEED

D

IALING

................................................................................................. 38

8.3 A

NSWERING A

P

HONE

C

ALL

............................................................................... 38

8.4 S

WITCHING TO

A

NOTHER

L

INE

............................................................................ 38

8.5 M

UTE

............................................................................................................... 38

8.6

C

ALL

T

RANSFER

................................................................................................ 39

8.7

R

EDIAL

............................................................................................................. 39

8.7.1

Last Dialed Number ................................................................................. 39

8.7.2

Through Call History ................................................................................ 40

8.8

O

N

H

OLD

.......................................................................................................... 40

8.9

C

ALL

F

ORWARD

................................................................................................ 40

8.10 T

HREE

W

AY

C

ONFERENCE

................................................................................. 41

9.0 USING THE PHONEBOOK ................................................................................ 41

9.1

D

IALING FROM THE

P

HONEBOOK

......................................................................... 41

9.2

S

TORING A

N

UMBER

.......................................................................................... 42

9.3

E

DITING A

N

UMBER

............................................................................................ 43

9.4

D

ELETING A

N

UMBER

......................................................................................... 43

10.0 TROUBLESHOOTING ....................................................................................... 44

Allnet ALL7950 User Manual 4

1.0 INTRODUCTION

Voice over IP (also known as Internet Phone) is a technology that allows anyone to make a telephone call over the Internet. This is a quick user guide for the ALL7950 SIP

Phone. It is intended to help you configure the telephone and have it ready to run within a few minutes. Please follow the user guide carefully as troubleshooting the telephone can be very difficult and time consuming.

2.0 PACKAGE CONTENT

The following materials are included in the package. Please check the package to ensure that all the materials are listed below. Contact your supplier immediately if an item is missing.

Ethernet Cable (1.8 meter)

IP Phone ALL7950

Allnet ALL7950 User Manual 5

Power Adaptor (5V DC, 1.4A)

3.0 LIST OF FIGURES

Diagram for Allnet SIP Phone (

Model: ALL7950

)

(10) Down

(11) Up

(12) Cancel /

Left

(13) Voice

(14) 3-Way

Conference

(15) Phone

Book

(16) Numeric

Keypad

(1) 2 x 16 Characters

LCD Display

(2) OK / Right

(3) Menu

(4) Mute/Function

(5) Transfer

(6) Redial/Call History

(7) Hold

(8) Speaker Phone

(9) Speaker

Phone

Allnet ALL7950 User Manual 6

4.0 SUMMARY OF KEY FUNCTIONS

Keys

(1) LCD Display

(2) OK/Right

(3) Menu

(4) Mute/Function

(5) Transfer

(6) Redial/Call History

(7) Hold

(8) Speaker Phone

(9) Speaker Phone

Indicator

(10) Down

(11) Up

(12) Cancel/Left

(13) Voice Message

(14) 3-Way Conference

(15) Phonebook

(16) Numeric Keypad

Functions

Displays menu, time, clock, name, phone number, call status

Confirm setting change, exit menu, dial, save changes

Access the phone menu

Disable user’s microphone so that the person on the other line can not hear anything, access the language selection, access the time format

Transfer the person you are currently having a conversation to another line

Redial last dialed number, access redial menu

Place the person on the other line on hold, answer call waiting

Enable user to use the phone without using the handset

Indicates that phone is currently in speaker phone mode

Cycle through the phone menu, adjust volume

Cycle through the phone menu, adjust volume

Deny changes, cancel phone calls, ignore phone calls, backspace

Check voice message

Enable 3-way conference

Access the phonebook

Input IP/phone number/alphabet characters

Allnet ALL7950 User Manual 7

5.0 CONNECTING THE IP PHONE

Connect the IP Phone as the following diagram:

Wide Area Network / Internet

Cable/xDSL Modem

Router/HUB

Ethernet Cable

Ethernet Cable

Power Adapter

Allnet ALL7950 User Manual 8

6.0 IP PHONE SETUP

6.1

Menu Summary

Press the MENU key

Display Name:

Allnet_45

ADSL DIALUP:

ENABLE

Enable

ADSL DIALUP:

ENABLE/DISABLE

Disable

ADSL DIALUP:

DISABLE

ADSL ID:

02…[email protected]

ADSL Password:

********

IP Address:

AUTO

Subnet Mask:

AUTO

Router IP:

AUTO

Enable

DHCP:

ENABLE/DISABLE

SNTP Server IP:

192.53.103.103

SNTP Cycle:

01

Disable

IP Address:

192.168.001.151

Subnet Mask:

255.255.255.000

Router IP:

061.063.083.254

ENABLE/DISABLE – select enable or disable

AUTO – IP address given by the router or ISP

Allnet ALL7950 User Manual 9

Allnet ALL7950 User Manual

Do Not Disturb:

ENABLE/DISABLE

CF Unconditional:

ENABLE/DISABLE

CF User Busy:

ENABLE/DISABLE

CF No Answer:

ENABLE/DISABLE

Anonymous Call:

ENABLE/DISABLE

Anony Call Rej:

ENABLE/DISABLE

Ringing Type:

Ringing1/2/3/4

MAC Address:

00D0E90137DB

Version:

V: 02.09.15

Press the MENU key

UPDATE CHANGES?

<OK> OR <CANCEL>

Ringing1/2/3/4 - select ringing1, 2, 3 or 4

10

NOTE 1: If you made any modifications, you may quit setup at any time by pressing

MENU + OK to save and exit or MENU + CANCEL to quit without saving. The phone will automatically exit from the menu screen if there are no inputs from the user.

NOTE 2: Use or to select ENABLE or DISABLE .

NOTE 3: Left arrow key can be used as Backspace key.

• Press

MENU

Enter the display name

Display Name:

Allnet_45

6.3

ADSL Dialup

Some Internet Service Provider (mostly ADSL) uses PPPoE which requires that the user enter an ID and a password to access the Internet. In this case, enable ADSL

DIALUP and enter the PPPoE ID and PPPoE password.

ENABLE ADSL Dialup

1

• Press

Use to select

ENABLE

ADSL DIALUP:

ENABLE

2

• Press

Enter the ADSL ID

ADSL ID: provider_ID

Allnet ALL7950 User Manual 11

3

• Press

Enter ADSL password

ADSL Password:

*******

DISABLE ADSL Dialup

Press

Press to select

DISABLE

ADSL DIALUP:

DISABLE

6.4

DHCP (Dynamic Host Configuration Protocol)

DHCP allows the network administrator to distribute IP addresses when a computer is plugged into a different place in the network. If your ISP provides static IP address, you must disable DHCP and enter the IP address provided.

ENABLE DHCP

1

• Press

Use or to set DHCP to

ENABLE

DHCP:

ENABLE

2

• Press

IP address automatically acquired

IP Address:

192.168.001.196

Allnet ALL7950 User Manual 12

3

• Press

Subnet mask automatically acquired

Subnet Mask:

255.255.255. 0

4

• Press

Router IP automatically acquired

Router IP:

192.168.001.161

DISABLE DHCP

1

• Press

Use or to set DHCP to

DISABLE

DHCP:

DISABLE

2

• Press

Enter the IP address

IP Address:

192.168.001.161

Allnet ALL7950 User Manual 13

3

• Press

Enter the subnet mask

Subnet Mask:

255.255.255.000

4

• Press

Enter the router IP address

Router IP:

192.168.001.001

Simple Network Time Protocol (SNTP) is a protocol used to help match your system clock with an accurate time source. If you do not know your SNTP Server IP, please ignore this section.

SNTP Server IP address can be either URL or IP.

• Press

Enter SNTP server IP or URL

SNTP Server IP:

216.133.140.78

6.6

Do Not Disturb

This setting allows the user to reject all incoming phone calls.

• Press

Use or to select ENABLE or DISABLE

Do Not Disturb:

DISABLE

Allnet ALL7950 User Manual 14

6.7 CF (call forward) Unconditional

Enable CF Unconditional to forward all the incoming calls to another number. Otherwise set to disable.

You will need to use a web-browser to input the forwarded phone number. Refer to section 7.0 for more information on call forwarding.

• Press

Use or t to select ENABLE or DISABLE

CF Unconditional:

DISABLE

6.8

CF (call forward) User Busy

Forward all the incoming calls to another number when user is busy on the phone.

• Press

Use or to select ENABLE or DISABLE

CF User Busy:

DISABLE

6.9 CF (call forward) No Answer

Forward all incoming calls to another phone number after a certain number of rings.

• Press

Use or to select ENABLE or DISABLE

CF No Answer:

ENABLE

Allnet ALL7950 User Manual 15

6.10 Anonymous Call

Enables the caller (user) to hide the name and phone number from the receiver.

• Press

Use or to select ENABLE or DISABLE

Anonymous Call:

ENABLE

6.11 Anony Call Rej (Anonymous Call Rejection)

Reject any anonymous incoming calls.

• Press

Use or to select ENABLE or DISABLE

Anony Call Rej:

DISABLE

6.12 Ringing Type

Select the ring tone. There are four ring tones in total.

• Press

Use or to select the ring type

Ringing Type:

Ringing4

Allnet ALL7950 User Manual 16

NOTE: At this point, you may save the settings and exit. The next two sections explain how to obtain the MAC address and firmware version.

MENU

Press to exit menu

When asked to save or cancel, press to SAVE

6.13 MAC Address

This menu displays the MAC address. User cannot modify MAC address.

• Press

MAC address is displayed on the screen

MAC Address:

00D0E9017DB

6.14 Version

Version menu displays the firmware version. You cannot modify the version number.

• Press

Version:

V: 02.09.15

NOTE: You can also display the current IP-address of the ALL7950 IP-phone at any time, if you press the

Func.-key

followed by the number

9 .

Allnet ALL7950 User Manual 17

The VoIP Phone (model no. ALL7950) supports four languages:

English, German, Spanish and Italian language on the display and configuration-pages.

Press followed by

Language:

English

Use or to select the preferred language

Press when done

6.16 Time Format

You may select the 12hr or 24hr time format.

Press followed by

Time Format:

24Hours

Use or to select the time format

Press when done

6.17 Volume Adjustment

6.17.1 Ringer Volume

While the handset is in place,

Press to increase the ringer volume and to decrease the ringer volume.

Allnet ALL7950 User Manual 18

6.17.2 Speaker Volume

While the handset is in place,

• Press

Press to increase the speaker volume and to decrease the speaker volume

6.17.3 Handset Volume

• Pick up the handset and press

to increase the volume or press

to decrease the volume

Allnet ALL7950 User Manual 19

7.0 USING THE CONFIGURATION MENU

The configuration menu can be accessed using a web browser. Some advanced features such as CF Unconditional, CF User Busy and CF No Answer must be setup from the web browser.

7.1 Accessing Configuration Menu

Open the web browser (ie. Internet

Explorer, Netscape…)

Type in the IP Address of the phone followed by :9999

IP address is provided by your Internet Service Provider (ISP). If your ISP supports

DHCP, you may obtain the IP address from you phone. Press MENU and scroll down to

IP address.

• Enter and

Password

(leave User Name and Password blank if you are installing the phone for the first time).

Allnet ALL7950 User Manual 20

7.2 Web Login Setting

Username

Password

Timeserver IP

Time Zone

TFTP Server

Configuration menu login name.

Configuration menu login password.

Network Time Protocol (NTP) is a protocol used to help match your system clock with an accurate time source (eg atomic clock, time server). It is good practice to have all your networked computers synchronized with one server.

Select your time zone. If there is daylight saving in your area, click the check box.

Enable or disable TFTP server to allow transfer of firmware from a computer to the IP phone.

Allnet ALL7950 User Manual 21

FTP Client

Remote Configuration

Password

Language

Enable or disable IP phone to download files from

FTP server and update the firmware automatically.

Remote password to access the configuration menu from VoIP software (You may download this software from your supplier’s website). Default password is 1234.

You can select English, German, Italian or Spanish as display and configuration-language.

7.3 Management Setting – Restore Factory Setting

Click on Management. Select Restore Factory Setting and the above screen will display on the screen.

Restore Factory Setting

Restores all the settings back to factory default settings.

Allnet ALL7950 User Manual 22

7.4

Management Setting – Firmware update

FTP server, login ID, login password and firmware filename may be preset when you purchase the phone. These are required to download and update the firmware from an

FTP-Server.

FTP Server

Login ID

Login Password

Firmware File

FTP Server address.

Login ID provided by your supplier.

Login password provided by your supplier.

Updated firmware-filename. Do not change the file name unless specified by your supplier.

7.5 Network Setting – DHCP

Select DHCP if you have cable internet or use DHCP in your private network.

DHCP Server

Dynamic Host Configuration Protocol (DHCP) Server address. This IP address information is obtained automatically from your ISP.

DNS Server

DNS address provided by your ISP.

Allnet ALL7950 User Manual 23

7.6 Network Setting – PPPoE

Choose PPPoE if your ISP uses PPPoE. Most DSL users use PPPoE.

PPPoE Username

PPPoE Password

DNS Server

PPPoE ID/username provided by your ISP.

PPPoE password.

DNS address provided by your ISP.

Allnet ALL7950 User Manual 24

7.7 Network Setting – Static IP

Choose Static IP network setting if all Wide Area Network IP is provided to you by your

ISP or you want to use static addresses in your private network.

IP Address

Standard Gateway

IP address assigned to you by your ISP.

Router IP address.

Subnetmask

DNS Server

Subnet mask address.

DNS server address provided by your ISP.

NOTE: RESTART the system for new settings to take effect after you modify the IP address.

Allnet ALL7950 User Manual 25

7.8 SIP Setting – SIP Phone Setting, Registrar and Proxy Server

Session Initiation Protocol (SIP) is the most popular Voice over IP standard. It enables two or more people to make phone calls, share multimedia and make multimedia conference over the internet. Please have an administrator setup these settings for you or obtain this information from your SIP service provider.

SIP Phone Portnumber

SIP Server Domain

Name/IP Address

SIP Server Portnumber

SIP phone port number.

Registrar server domain name or IP address.

Registrar server port number.

Authentification Time

Out

Outbound Proxy

Domain Name/IP

Address

Outbound Proxy

Portnumber

The time that the phone waits to connect to the SIP server after the user dialed a number. If still not connected, the phone will disconnect and redial.

Outbound proxy domain name or IP address.

Outbound proxy port number.

Allnet ALL7950 User Manual 26

7.9

SIP Setting – Others

This section is for network administrators.

Session Timer

The time interval in which the phone periodically refresh SIP sessions by sending repeated INVITE requests. These INVITE requests allow the user agent or proxies to determine the status of the SIP session.

Media Port

Prack

Session Refresher

Real-time Transport Protocol port number. Provides end-to-end transfer of data with real-time characteristics, such as streaming audio and video.

Prack ensures that media information is exchanged and that network checks before connecting the call.

Select Enable for a more reliable connection.

Select None to disable SIP session timer support.

Session Timer Method

Signal UDP/TCP

Select UAC to initiate SIP request.

Select UAS to receive SIP request and then return a response.

Select SIP request method. Default method is Invite.

Select SIP signal transmission method. Default method is UDP.

Allnet ALL7950 User Manual 27

7.10 SIP Account Settings

You may have up to 4 accounts. i.e., the IP phone can receive calls for up to four different phone numbers of one provider.

Standard SIP Account

When you dial a number, the default account is used to dial. User Name of default account is displayed on the receiver’s IP phone.

Activate Account

Displayed Name

SIP Username

Enable or disable this account.

Display name on the IP phone.

User name.

Authentification Name

Authentification Password

Register Status

Name used to access SIP server.

User password to access SIP server.

Displays if the current phone is registered or unregistered with SIP server.

Allnet ALL7950 User Manual 28

7.11 STUN Setting – STUN Server Setting, UPnP Setting

STUN

STUN Server

:Portnumber

UPnP

Simple Traversal of User Datagram Protocol through

Network Address Translators is a protocol that allows applications to determine the types of NATs and firewalls are in between them and the internet. STUN also provides the ability for applications to determine the public IP addresses allocated to them by the

NAT.

Enter STUN domain name or IP address if STUN is enabled.

Enable or disable universal plug and play. Some NAT supports UPnP so STUN is not required and must be disabled.

Allnet ALL7950 User Manual 29

7.12 Voice Setting and QoS

Codec

RTP Packet Size

VAD

DTMF Transmission

Audio Priority TOS

VLAN

VLAN Priority

VLAN ID

Voice Compression Algorithm priority settings. Select from the most used codec to the least used codec.

Real-Time Transfer Protocol (RTP) packet length.

VAD detects voice activity and adjusts the signal to a target power level. It ensures that background noise or echo does not get amplified to the target power level.

Select the tone method for IP phone.

Sets the type of service for this Internet datagram.

Enable or disable virtual LAN.

Set the virtual LAN Priority.

Virtual LAN ID.

Allnet ALL7950 User Manual 30

7.13 Phone Settings – Phone Setting

Recall you can only enable or disable call forwarding from the IP phone MENU key.

With the web-browser, you can enter the forwarded phone numbers in the Phone

Setting menu.

Tone Setting

Select the tone for particular country. This setting will change the sound of tones like the dial-tone, busytone etc. according to your countries standards.

Ringer Type

Hold Tone

Do Not Disturb

Call Waiting

Anonymous Call

Select the type of ring (1 to 4).

Select melody or tone when HOLD key is pressed.

Reject all incoming calls.

Enable or disable call waiting.

If DISABLE is selected, full URI and name are sent to the receiver’s phone when the user makes a phone call. The URI and name of the caller are displayed on the receiver’s phone.

When Full URI is selected, only user name is displayed on the receiver’s phone when the user makes a phone call.

When Display Name is selected, only name is

Allnet ALL7950 User Manual 31

Anonymous Call Reject

Call Forward

displayed on the receiver’s phone when the user makes a phone call.

Select Enable to reject anonymous calls.

Click No Answer to enable call forward to another number when no one answers the phone after 180s

(default). The timer can be changed from 0-600s.

Refer to section 7.14 to change the timer.

Click Busy to enable call forward to another number when user is busy on the phone.

Click Unconditional to transfer all incoming calls to another number.

Enter the call forward number on the text box.

7.14 Phone Setting – Timer

NTP Recycle Timer

Inter Digit Timer

Originating Not Accept

Timer

Incoming No Answer

Allnet ALL7950 User Manual

NTP recycle time.

The time interval that the IP phone waits to detect the end of DTMF digits. No more digits are accepted after this period and the phone begins to dial.

The time interval that the caller’s phone waits to establish a call. If the receiver fails to answer the phone during this time interval, the caller’s phone will automatically disconnect.

The time interval that the receiver’s phone will ring. If

32

Timer

Hold Recall Timer

Auto Speaker Off Timer

the receiver fails to answer the phone during this time interval, the phone will automatically disconnect.

The time interval that the caller is put on hold before the phone automatically disconnect.

The time interval that the speaker phone is on before turning off automatically (due to inactivity).

7.15 Call Tracing Log

Call Tracing Log keeps a record of all the phone activities. This log is used by our engineers to troubleshoot hardware problems.

Allnet ALL7950 User Manual 33

Phonebook menu allows the user to add, modify and delete phone numbers. To add, type in the name and number then click NEW to add. To modify/delete, select the name from the list and click modify/delete.

Name

Name that you would like to add.

Phone Number

Phone number or URI that corresponds to the name.

Allnet ALL7950 User Manual 34

Speed dial numbers can be accessed from the IP phone. Refer to section 8.2 for speed dial info.

Number 0x

Speed dial phone number. 0x is the speed dial number.

Click Restart to update all the modifications and reboot the system.

Allnet ALL7950 User Manual 35

8.0 OPERATING THE PHONE

8.1

Dialing

8.1.1 IP Address

1.

Lift handset

2.

Dial IP address.

or press

SPEAKER

button

For example: dialing 192.168.0.1

If you want to use a different IP signaling portnumber than 5060 (default), you can append the IP-portnumber by pressing the

Mute/Func. key followed by the portnumber.

3.

Press

OK

or wait until the timer expires to dial.

Allnet ALL7950 User Manual 36

8.1.2 SIP Number

Note: You have to register with SIP server to use SIP number.

1.

Lift handset

2.

Dial SIP number.

For example: dialing 1866 or press

SPEAKER

button

3.

Press

OK

or wait until the timer expires.

Allnet ALL7950 User Manual 37

1.

Lift handset or press

SPEAKER

button

2.

Dial Speed Dial number.

For example: dialing speed dial number 08

8.3 Answering a Phone Call

Note: The CANCEL key may be used to reject a call.

When phone rings:

1.

Lift handset to begin conversation.

or press

SPEAKER

button

8.4 Switching to Another Line

While having a conversation:

1.

Press

Hold

to switch to another line.

8.5 Mute

Note: While mute is activated, sound from the caller can be heard from your speaker but your sound can’t be heard by the caller.

Allnet ALL7950 User Manual 38

While having a conversation:

1.

Press

Mute

. You may press

Mute

key again to resume conversation.

8.6

Call Transfer

While having a conversation:

1.

Press

Hold

to put the person on the other line on hold.

2.

Dial the IP address or the extension number where you like the call to be transferred.

3.

Press

Transfer

to transfer the call.

8.7

Redial

Note: To return to idle mode, press CANCEL key

8.7.1 Last Dialed Number

1.

Lift handset or press

SPEAKER

button

2.

Press

Redial

to dial the last dialed number.

Allnet ALL7950 User Manual 39

8.7.2 Through Call History

1.

Press

Redial

. Do not lift the handset when you press Redial.

2.

Press

Redial

again to cycle through the dialed, missed and received calls.

3.

Press

DOWN

key to scroll down the dialed, missed or received lists until the number is displayed on the screen.

4.

Pickup the handset or press

OK

8.8

On Hold

Note: To transfer a call while on hold , press the

TRANS

key. Dial the extension/phone number and press the

TRANS

key again to transfer the call.

While having a conversation:

1.

Press

HOLD

(Press

HOLD

again to resume conversation)

8.9

Call Forward

Please refer to IP Phone Setup and Web Browser Configuration section to setup call forwarding.

Allnet ALL7950 User Manual 40

8.10 Three Way Conference

1.

Pick up the handset and call Person A .

You Person A

2.

After Person A pick up the phone, press

Hold

key to place

Person A on hold.

3.

Dial the extension or phone number of Person B and wait until Person B picks up the phone.

4.

Press

Conference

key to begin 3-way conference.

You

Person A

Person B

9.0 USING THE PHONEBOOK

9.1

Dialing from the Phonebook

1.

Press the

PHONE BOOK

key to access the phone book.

2.

Press to scroll down the list until the name is displayed on the screen.

3.

Press

OK

to dial.

Allnet ALL7950 User Manual 41

9.2

Storing a Number

1.

Press and hold the

PHONE BOOK

key until “Name:” is displayed on the screen.

2.

Enter a name then press

OK

3.

Enter the number that corresponds to the name and press

OK

4.

Press

OK

again to save the phonebook.

5.

Repeat Step 1 to 4 to store another phone number.

Allnet ALL7950 User Manual 42

9.3

Editing a Number

1.

Press the

PHONE BOOK

key to access the phonebook.

2.

Press until the name is displayed on the screen.

3.

Press the

PHONE BOOK

key again.

4.

Select “Edit” and press

OK

to edit.

5.

Enter a new name and press

OK

6.

Enter the new phone number and press

OK

7.

Press

OK

to save and override the previous name and phone number.

9.4

Deleting a Number

1.

Press the

PHONE BOOK

key to access the phonebook.

2.

Press until the name you want to delete is selected.

3.

Press the

PHONE BOOK

key again.

4.

Select “Delete” and press

OK

to delete.

5.

Press

OK

again to save the new list on the phonebook.

Allnet ALL7950 User Manual 43

10.0 Troubleshooting

The following troubleshooting information can be used to help solve most common problems.

QUESTION

There is no DIAL tone

RECOMMENDED ACTION

1. Check if there are any loose connections.

Nothing is displayed on the

LCD screen

1. Check if power cord is connected properly.

2. Check if there is 120V AC coming from the power outlet.

How do I update the

Firmware?

1. ATC IP Phone automatically updates firmware when it powers up (while connected to the internet).

Why can’t I dial my friend’s

SIP number?

1. Check Registrar Server Domain Name/IP address and Outbound Proxy Domain Name/IP Address (under

SIP Settings in Configuration Menu). Make sure you have the right Name or IP Address.

2. Check the LCD display on your phone to see if there is a name or number displayed on the screen. If the name or number is not displayed, use a web browser and access the configuration menu. Make sure that the

Registrar Server Domain Name/IP Address is correct.

3. Check the register status under SIP Account Settings in the configuration menu (from web browser). If your status is unregistered, it means you do not have a SIP account. Contact your SIP service provider to get an account.

Why isn’t my firmware updating?

1. Your IP phone automatically detects for new firmware

Allnet ALL7950 User Manual 44

when you unplug the power. If new version is available the phone will automatically update the firmware.

2. Check if FTP address is correct.

3. Check with your supplier if firmware filename is correct.

I accidentally set DSL to enable and now the phone does not boot up

1. Unplug the power cord from the IP phone. Wait 2 seconds and plug the power cord back in the IP phone.

Press and hold MENU key. The system should bypass boot up and go straight into phone setup menu. Modify the phone setting and make sure you save it before you exit.

Why do I get “Can’t

Upgrade Now” screen when I click [Submit] in the configuration menu?

1. Make sure you exit setting mode (phonebook, menu, speed dial…) before you click [Submit] in the configuration menu.

Room for notes:

Allnet ALL7950 User Manual 45

www.allnet.de

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