Aastra 6735i Installation guide

Aastra Models 6735i, 6737i, and
6800i Series SIP IP Phones
SIP 3.3.1 Service Pack 3
Release Notes
RN-001037-03 REV14 – 04.2014
Content
Aastra Models 6735i, 6737i and 6800i Series SIP IP Phone
Release Notes 3.3.1 Service Pack (SP)3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About this Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Release Notes Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
General Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Release Content Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Hardware Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Bootloader Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
New Features in Release 3.3.1 SP3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Configuration Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
SIP Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
UI Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Additional Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Configuration Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
6867i Softkey Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
6867i Hard Key Reprogramming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
SIP Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
6735i/6737i Active Voice-over-IP (VoIP) Recording . . . . . . . . . . . . . . . . . . . . . . . . . 20
6735i/6737i Enhanced Park/Pickup Configuration Method
(BroadSoft BroadWorks) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
UI Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
6867i Configurable Home/Idle Screen Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
6867i Custom Background Image Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Issues Resolved in Release 3.3.1 SP3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Contacting Aastra Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
II
RN-001037-03 REV14 – 04.2014
Aastra Models 6735i, 6737i and 6800i
Series SIP IP Phone Release Notes
3.3.1 Service Pack (SP)3
About this Document
This document provides details on new features and/or issues resolved for the 6735i,
6737i, and 6800i series (6863i, 6865i, and 6867i) SIP IP phones for Release 3.3.1 SP3.
Note:
• This release applies to the phone models mentioned above only.
• Release 3.3.1 SP3 is the first release supporting the 6800i series (6863i, 6865i, and
6867i) of SIP IP phones and the M680i Expansion Module, the newest additions to
Aastra’s IP product portfolio.
For more detailed information about features associated with each phone, and for
information on how to use the phones, see your model-specific SIP IP Phone Installation Guide and the SIP IP Phone User Guide.
For detailed information about more advanced features, see the Aastra Models 9000i
and 6700i Series SIP IP Phones Administrator Guide and/or the Development Guide XML
API For Aastra SIP Phones.
Release Notes Topics
Topics in these release notes include:
• General Information
• New Features in Release 3.3.1 SP3
• Additional Information
• Issues Resolved in Release 3.3.1 SP3
• Contacting Aastra Support
RN-001037-03 REV14 – 04.2014
1
Aastra Models 6735i, 6737i and 6800i Series SIP IP Phone Release Notes
General Information
Release Content Information
This document provides release content information on the Aastra 6735i, 6737i, and
6800i series SIP IP phone firmware.
Model
Release name
Release version
Release filename
Release date
6735i
Generic SIP
3.3.1 SP3
FC-001362-01-REV05
April 2014
6737i
Generic SIP
3.3.1 SP3
FC-001363-01-REV05
April 2014
6863i
Generic SIP
3.3.1 SP3
FC-001415-00-REV00
April 2014
6865i
Generic SIP
3.3.1 SP3
FC-001416-00-REV00
April 2014
6867i
Generic SIP
3.3.1 SP3
FC-001417-00-REV00
April 2014
Hardware Supported
This release of firmware is compatible with the following Aastra IP portfolio products:
• 6735i
• 6737i
• 6863i
• 6865i
• 6867i
Bootloader Requirements
This release of firmware is compatible with the following Aastra IP portfolio product
bootloader versions:
• 6735i: Boot2 1.0.0.0 or higher
• 6737i: Boot2 1.0.0.0 or higher
• 6863i: Boot2 1.0.0.0 or higher
• 6865i: Boot2 1.0.0.0 or higher
• 6865i: Boot2 1.0.0.0 or higher
2
RN-001037-03 REV14 – 04.2014
New Features in Release 3.3.1 SP3
This section provides the new features in SIP IP Phone Release 3.3.1 SP3. The following
table summarizes each new feature and provides a link to more information within
this release note. Each feature also specifies whether it affects the Administrator, the
User, or the XML Developer.
This table may also provide the documentation location of features that have already
been documented in Aastra’s documentation suite. Refer to those documents for
more information about the applicable feature.
Feature
Description
Configuration Features
6867i Softkey Overview
(For Administrators and Users)
The 6867i IP phone has 6 top non-state based softkey buttons and 4
bottom state-based softkey buttons. A total of 20 top softkeys and
18 bottom softkeys are programmable. For a list of the functions
available for each set of softkeys, see “6867i Softkey Overview” on
page 6.
*Applicable to 6867i only
Note:
For softkey configuration details, please refer to the Aastra Model
6867i SIP IP Phone User Guide.
6867i Hard Key Reprogramming
(For Administrators)
Configuration parameters have been introduced in Release 3.3.1
SP3 allowing Administrators the ability to reprogram 7 of the 6867i
IP phone’s hard keys with any one of the phone’s softkey functions.
*Applicable to 6867i only
SIP Features
6735i/6737i Active Voice-over-IP
(VoIP) Recording
(For Administrators and Users)
Active VoIP recording is now supported by the 6735i and 6737i IP
phones in Release 3.3.1 SP3. When using the IP phones with the Aastra MX-ONE™ call manager (v4.1 or 5.0) and ASC’s EVOip 10.0 voice
recording system, administrators can configure the phones to send
duplicate copies of the transmit and receive RTP or SRTP voice packets to the voice recording system.
*New for 6735i & 6737i
RN-001037-03 REV14 – 04.2014
3
New Features in Release 3.3.1 SP3
Feature
Description
6735i/6737i Enhanced Park/Pickup
Configuration Method (BroadSoft
BroadWorks)
Administrators can now configure the IP phones for park/pickup
functionality whereby the phone will automatically generate and
display keys for Park and Pickup as per the static configuration
method, but will use the SIP signalling behavior (i.e. a secondary call
appearance of the same line) of the programmable configuration
method.
Additionally, Administrators have the ability to predefine dial codes
when configuring park/pickup functionality using the enhanced
method.
(For Administrators)
*New for 6735i & 6737i
UI Features
6867i Configurable Home/Idle
Screen Modes
(For Administrators)
The 6867i IP phone contains two Home/Idle screen layout options.
Administrators can switch the home/idle screen to the preferred layout by defining the idle screen mode parameter in the configuration files.
*Applicable to 6867i only
6867i Custom Background Image
Support
(For Administrators)
Administrators have the option of customizing or branding the
Home/Idle screen of the 6867i IP phone with their own company
logo or custom image. This is accomplished by placing the desired
.png file on a TFTP, FTP, HTTP, or HTTPS server and defining the background image parameter with the respective file path.
*Applicable to 6867i only
Direct Transfer/Conference Method
(For Users)
The 6867i IP phone introduces a simple and convenient direct
method of transferring an existing call to another existing call or
joining two existing calls together to establish a 3-way conference.
*Applicable to 6867i only
Note:
For details, please refer to the Aastra Model 6867i IP Phone Quick
Reference Guide.
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RN-001037-03 REV14 – 04.2014
New Features in Release 3.3.1 SP3
Feature
Description
Revamped UI Navigation
The UI of the 6867i IP phone consists of four main screens: the Home
Screen, Line Selection Screen, Multi-View Call Screen, and DetailedView Call Screen.
Navigation through the UI is easily performed using the navigation
keys located to the right of the LCD screen. The Left and Right navigation keys are used to switch to the different screens and the Up
and Down keys are used to highlight and scroll through the different lines/calls on the respective screen. Pressing the center Select
key selects/sets options and performs various actions on each
screen.
(For Users)
*Applicable to 6867i only
Note:
For details, please refer to the Aastra Model 6867i IP Phone Quick
Reference Guide.
RN-001037-03 REV14 – 04.2014
5
Additional Information
Configuration Features
6867i Softkey Overview
The 6867i IP phone has 6 top non-state based softkey buttons (with LEDs) and 4 bottom state-based softkey buttons (without LEDs). A total of 20 top softkeys and 18 bottom softkeys are programmable.
Top Softkeys
Bottom Softkeys
The following table lists the functions you can set on the bottom softkeys and provides a description for each function.
Key Function
Description
None
Indicates the key has no function assigned.
Speeddial
Indicates the key is configured for speeddial use.
Do Not Disturb
Indicates the key is configured for Do Not Disturb (DND) functionality.
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RN-001037-03 REV14 - 04.2014
Additional Information
Key Function
Description
XML
Indicates the key is configured to accept an XML application for accessing
customized XML services.
Flash
Indicates the key is set to generate a flash event when it is pressed. The IP
phone generates flash events only when a call is connected and there is an
active RTP stream (for example, when the call is not on hold).
Sprecode
Indicates the key is configured to automatically activate specific services
offered by the server. For example, if the sprecode value of *82 is configured,
then by pressing the Sprecode key, *82 automatically activates a service provided by the call manager.
Park
Indicates the key is configured to park incoming calls when pressed.
Pickup
Indicates the key is configured to pick up parked calls when pressed.
Last Call Return
Indicates the key is configured for Last Call Return functionality when
pressed.
Call Fwd
Indicates the key is configured as a Call Forward key. When pressed, the IP
phone UI displays the Call Forward menus.
Speeddial/Xfer
Indicates the key is configured as a simplified speed dial key and a transfer
key. You can use this key to perform speed dial functions as well as use it as
a transfer key to transfer calls.
Speeddial/Conf
Indicates the key is configured as a speed dial key and a conference key. You
can use this key to speed dial from within a conference call and add the new
call directly to the conference.
Directory
Indicates the key is configured to access the Directory.
Callers List
Indicates the key is configured to access the Callers List.
Redial
Indicates the key is configured to access the Redial List.
Conference
Indicates the key is configured to initiate a conference call.
Transfer
Indicates the key is configured to initiate a call transfer.
Icom
Indicates the key is configured to be used for intercom calls.
Phone Lock
Indicates the key is configured as a phone lock key, allowing you to press this
key to lock/unlock the phone.
Paging
Indicates the key is configured as a Paging key. When pressed, the phone can
send Real Time Transport Protocol (RTP) streams from a pre-configured multicast address without involving SIP signalling.
Empty
Indicates the key has no function assigned but should be displayed as any
empty softkey on the phone’s screen.
RN-001037-03 REV14 – 04.2014
7
Additional Information
The top softkeys can be programmed with all of the functions listed above, but can
also be programmed with the following additional functions:
Key Function
Description
Line
Indicates the key is configured for line use.
BLF
Indicates the key is configured for Busy Lamp Field (BLF) functionality.
BLF/List
Indicates the key is configured for BLF/List functionality.
Auto Call Distribution (ACD) Indicates the key is configured to allow the applicable call manager to distribute calls from a queue to registered IP phone users (agents).
BLF/Xfer
8
Indicates the key is configured as a simplified BLF key and a Transfer key. You
can use this key to perform the BLF function as well as use it as a transfer key
to transfer calls.
RN-001037-03 REV14 – 04.2014
Additional Information
6867i Hard Key Reprogramming
Configuration parameters have been introduced in Release 3.3.1 SP3 allowing Administrators the ability to reprogram 7 of the 6867i IP phone’s hard keys with any one of
the phone’s softkey functions.
6867i Hard Key Mapping
hardkey10
Default type: directory
hardkey9
hardkey11
Presence Key
Default type: xfer
hardkey8
Default type: conf
hardkey7
Goodbye Key
hardkey4
Default type: callers
hardkey3
hardkey6
Hold Key
Default type: redial
Default value: N/A
hardkey2
Default type: line
Default line: 2
hardkey5
hardkey1
Options Key
Default type: line
Default line: 1
Notes:
• The reprogramming of hard keys 5, 6, 7, and 11 (indicated above in red) is not
supported.
• Hard keys are only configurable using the configuration files.
RN-001037-03 REV14 – 04.2014
9
Additional Information
The following parameters can be used to reprogram the hard keys:
Configuration Parameter Description
hardkeyN type
10
The type of key to which you would like to change the hard key. Valid types
include:
• none - Indicates no setting for the hard key.
• line - Indicates the hard key is configured for line use.
• speeddial - Indicates the hard key is configured for speeddial use.
• dnd - Indicates the hard key is configured for do not disturb on the phone.
• blf - Indicates the hard key is configured for Busy Lamp Field (BLF) use.
• list - Indicates the hard key is configured for BLF/List use.
• acd - Indicates the hard key is configured for Auto Call Distribution. The
ACD feature allows the applicable call manager to distribute calls from a
queue to registered IP phone users (agents).
• xml - Indicates the hard key is configured to accept an XML application for
accessing customized XML services. You can also specify an XML softkey
URL for this option.
• flash - Indicates the hard key is set to generate a flash event when it is
pressed. The IP phone generates flash events only when a call is connected
and there is an active RTP stream (for example, when the call is not on
hold).
• sprecode - Indicates the hard key is configured to automatically activate
specific services offered by the call manager. For example, if the sprecode
value of *82 is configured, then by pressing the softkey, *82 automatically
activates a service provided by the server.
• park - Indicates the hard key is configured to park incoming calls when
pressed.
• pickup - Indicates the hard key is configured to pick up parked calls when
pressed.
• lcr - Indicates the hard key is configured for the Last Call Return function
when pressed.
• callforward - Indicates the hard key is configured for accessing the Call
Forward features on the phone. A Call Forwarding Mode must be enabled
to use this key. “Account” mode is the default.
• blfxfer - Indicates the hard key is configured to transfer calls AND configured for BLF on a single key.
• speeddialxfer - Indicates the hard key is configured to transfer calls AND
configured for speeddialing to a specific number.
• speeddialconf - Indicates the hard key is configured to be used as a
Speeddial key AND as a Conference key.
• directory - Indicates the hard key is configured to access the Directory.
• callers - Indicates the hard key is configured to access the Callers List.
• redial - Indicates the hard key is configured to access the Redial List.
• conf - Indicates the hard key is configured as a Conference key.
RN-001037-03 REV14 – 04.2014
Additional Information
Configuration Parameter Description
hardkeyN type (continued) • xfer- Indicates the hard key is configured as a Transfer key for transferring
calls.
• icom - Indicates the hard key is set to be used as the Intercom key.
• phonelock - Indicates the hard key is set to be used to lock/unlock the
phone.
• paging - Indicates the hard key is set for Group Paging on the phone.
Pressing this key automatically sends a Real Time Transport Protocol (RTP)
stream to pre-configured multicast address(es) without involving SIP signaling.
hardkeyN value
The value you would like to assign to the hard key you are configuring.
The “hardkeyN value” parameter can be set for the following key types only:
• speeddial (you can enter a speeddial number for this field; optionally, you
can also enter a prefix for the speeddial value to allow the phone to dial the
prefix after you press the speeddial key; you then enter the rest of the
number from the keypad on the phone).
• blf
• sprecode
• xml
• park
• pickup
• blfxfer
• speeddialxfer
• speeddialconf
• paging
hardkeyN line
The line associated with the hard key you are configuring.
The “hardkeyN line” parameter can be set for the following key types only:
• speeddial
• blf
• list
• acd
• park
• pickup
• lcr
• blfxfer
• speeddialxfer
• speeddialconf
RN-001037-03 REV14 – 04.2014
11
Additional Information
In addition to the above basic parameters, the following supplementary parameters
can also be used for the hard keys:
Configuration Parameter Description
hardkeyN lock
Locks the specified hard key on the IP phones. When enabled, the phone
locks the key with the provisioned local settings and prevents users from
changing or configuring the key.
Note:
If no settings are configured locally but the “hardkeyN type” is defined in a
configuration file, the phone will lock the key with the key type defined in the
configuration file along with any values associated with the additional “hardkeyN” parameters (i.e. “hardkeyN value” and “hardkeyN line”).
hardkeyN ring splash
When a key is configured for BLF functionality, this parameter controls the
ring splash alert pattern per key. The following alerting patterns are available:
• Silence (ring splash off).
• Normal splash (same as current BLF ring splash).
• Normal - delayed (After a delay of (x) seconds, the normal ring splash is
played).
• Periodic (similar to the normal ring signal that is used by the phone itself.
The actual ring melody is based on the current melody set for the line
where the BLF key is associated to).
• Periodic - delayed (after a delay of (x) seconds, the ring signal that is used
by the phone is played - see above).
• One low volume splash (same as the current BLF ring splash but at a lower
level to be less intrusive).
• One low volume splash - delayed (after a delay of (x) seconds, the ring signal that is the same as the current BLF ring splash is played at a lower level).
When a key is configured for BLF/List functionality, this parameter controls
the ring tone per key. The following ring tones are available:
• Ring tone 1
• Ring tone 2
• Ring tone 3
• Ring tone 4
• Ring tone 5
• Silence (ring tone off )
Note:
Ring tones are based on the current ring tone set configured on the IP phone.
Notes:
• The value of “N” in the above “hardkeyN” parameters corresponds to the hard
key’s mapping number as per the “6867i Hard Key Mapping” figure.
• Hard keys 1 to 4 can be remapped to any key type. If applicable, LED indication will
follow the colour/cadence of the corresponding feature when the key is reprogrammed.
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RN-001037-03 REV14 – 04.2014
Additional Information
Notes (continued):
• Hard keys 8, 9, and 10 can be remapped to any key type except for the following:
Line, BLF, BLF/List, Auto Call Distribution, and BLF/Xfer.
• If a hard key is configured with the type “None”, functionality of the hard key (and
its corresponding LED) is disabled.
• Misconfiguration of the hard key will result in the key going back to its default
function. For example, reprogramming hard key 3 (Redial) to
hardkey3 type: line
hardkey3 line: 33
will result in hard key 3 reverting back to its default Redial functionality as the
“hardkey3 line: 33” definition is invalid.
Reprogramming Hard Key Functionality Using the Configuration Files
Use the following parameters to reprogram the functionality of hard keys:
Parameter –
hardkeyN type
Configuration Files
aastra.cfg, <model>.cfg, <mac>.cfg
Description
The type of key to which you would like to change the hard key. Valid
types include:
• none - Indicates no setting for the key.
• line - Indicates the key is configured for line use.
• speeddial - Indicates the key is configured for speeddial use. You
can configure a key to speeddial a specific number by pressing that
key. Optionally, you can also configure a Speeddial key to dial prefix
numbers. With this option, the prefix numbers automatically dial
when you press the key, and the phone waits for you to enter the
remaining numbers to dial.
Note: When there is an active call, the Speeddial keys send DTMF
digits through the active voice path. To dial out, you have to first
put the active call on hold and then press the Speeddial key.
• dnd - Indicates the key is configured for Do Not Disturb on the
phone.
• blf - Indicates the key is configured for Busy Lamp Field (BLF) use.
• list - Indicates the key is configured for BLF/List use.
• acd - Indicates the key is configured for Auto Call Distribution. The
ACD feature allows the applicable call manager to distribute calls
from a queue to registered IP phone users (agents).
• xml - Indicates the key is configured to accept an XML application
for accessing customized XML services. You can also specify an XML
softkey URL for this option.
• flash - Indicates the key is set to generate a flash event when it is
pressed. The IP phone generates flash events only when a call is
connected and there is an active RTP stream (for example, when
the call is not on hold).
RN-001037-03 REV14 – 04.2014
13
Additional Information
Description (continued)
• sprecode - Indicates the key is configured to automatically activate
specific services offered by the server. For example, if the sprecode
value of *82 is configured, then by pressing the softkey, *82 automatically activates a service provided by the server.
• park - Indicates the key is configured to park incoming calls when
pressed.
• pickup - Indicates the key is configured to pick up parked calls
when pressed.
• lcr - Indicates the key is configured for the Last Call Return function
when pressed.
• callforward - Indicates the key is configured for accessing the Call
Forward features on the phone. A Call Forwarding Mode must be
enabled to use this key. “Account” mode is the default.
• blfxfer - Indicates the key is configured to transfer calls AND configured for BLF on a single key.
• speeddialxfer - Indicates the key is configured to transfer calls
AND configured for speeddialing to a specific number.
• speeddialconf - Indicates the key is configured to be used as a
Speeddial key AND as a Conference key.
• directory - Indicates the key is configured to access the Directory
List.
• callers - Indicates key is configured to access the Callers List.
• redial - Indicates key is configured to access the Redial List.
• conf - Indicates the key is configured as a Conference key.
• xfer- Indicates the key is configured as a Transfer key for transferring calls.
• icom - Indicates the key is set to be used as the Intercom key.
• phonelock - Indicates the key is set to be used to lock/unlock the
phone.
• paging - Indicates the key is set for Group Paging on the phone.
Pressing this key automatically sends a Real Time Transport Protocol (RTP) stream to pre-configured multicast address(es) without
involving SIP signaling.
Format
Text
Default Value
N/A
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Additional Information
Range
none
line
speeddial
dnd
blf
list
acd
xml
flash
sprecode
park
pickup
lcr
callforward
blfxfer
speeddialxfer
speeddialconf
directory
callers
redial
conf
xfer
icom
phonelock
paging
Example
hardkey1 type: speeddial
Parameter –
hardkeyN value
Configuration Files
aastra.cfg, <model>.cfg, <mac>.cfg
Description
The value you would like to assign to the hard key you are configuring.
The “hardkeyN value” parameter can be set for the following key
types only:
• speeddial (you can enter a speeddial number for this field; optionally, you can also enter a prefix for the speeddial value to allow the
phone to dial the prefix after you press the speeddial programmable key; you then enter the rest of the number from the keypad on
the phone).
• blf
• sprecode
• xml
RN-001037-03 REV14 – 04.2014
15
Additional Information
Description (continued)
•
•
•
•
•
•
park
pickup
blfxfer
speeddialxfer
speeddialconf
paging
Notes:
• For speeddial the value is the phone number, extension, or prefix
number to enter for the key.
• For line the value is optional; for example L4.
• For blf the value is the extension you want to monitor.
• For sprecode the value is dependent on services offered by server.
• For xml you can specify a URI to use for this XML key. The variables
you can use with the XML softkey URI are:
• $$SIPUSERNAME$$
• $$SIPAUTHNAME$$
• $$PROXYURL$$
• $$LINESTATE$$
• $$LOCALIP$$
• $$REMOTENUMBER$$
• $$DISPLAYNAME$$
• $$SIPUSERNAME$$
• $$INCOMINGNAME$$
• $$CALLDURATION$$
• $$CALLDIRECTION$
• For park and pickup values, refer to the Aastra 6700i, 6800i, and 9000i
Series SIP IP Phones Administrator Guide.
Format
String
Default Value
N/A
Range
N/A
Example
hardkey1 value: 123456+ (example of a speeddial prefix)
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Additional Information
Parameter –
hardkeyN line
Configuration Files
aastra.cfg, <model>.cfg, <mac>.cfg
Description
The line associated with the hard key you are configuring. The “hardkeyN line” parameter can be set for the following key types only:
• speeddial
• blf
• list
• acd
• park
• pickup
• lcr
• blfxfer
• speeddialxfer
• speeddialconf
Format
Integer
Default Value
N (where N = line number)
Range
1 to 9
Example
hardkey1 line: 9
Parameter –
hardkeyN lock
Configuration Files
aastra.cfg, <model>.cfg, <mac>.cfg
Description
Locks the specified hard key on the IP phones. When enabled, the
phone locks the key with the provisioned local settings and prevents
users from changing or configuring the key.
Note:
If no settings are configured locally but the “hardkeyN type” is defined
in a configuration file, the phone will lock the key with the key type
defined in the configuration file along with any values associated with
the additional “hardkeyN” parameters (i.e. “hardkeyN value” and
“hardkeyN line”).
Format
Integer
Default Value
0 (Disabled)
Range
0 (Disabled)
1 (Enabled)
Example
hardkey1 locked: 1
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Additional Information
Parameter –
hardkeyN ring splash
Configuration Files
aastra.cfg, <model>.cfg, <mac>.cfg
Description
When a key is configured for BLF functionality, this parameter controls
the ring splash alert pattern per key. The following alerting patterns
are available:
• Silence (ring splash off ).
• Normal splash (same as current BLF ring splash).
• Normal - delayed (After a delay of (x) seconds, the normal ring
splash is played).
• Periodic (similar to the normal ring signal that is used by the phone
itself. The actual ring melody is based on the current melody set for
the line where the BLF key is associated to).
• Periodic - delayed (after a delay of (x) seconds, the ring signal that is
used by the phone is played - see above).
• One low volume splash (same as the current BLF ring splash but at
a lower level to be less intrusive).
• One low volume splash - delayed (after a delay of (x) seconds, the
ring signal that is the same as the current BLF ring splash is played
at a lower level).
When a key is configured for BLF/List functionality, this parameter
controls the ring tone per key. The following ring tones are available:
• Ring tone 1
• Ring tone 2
• Ring tone 3
• Ring tone 4
• Ring tone 5
• Silence (ring tone off )
Note:
Ring tones are based on the current ring tone set configured on the IP
phone.
Format
Integer
Default Value
For BLF
0 (Silence)
18
For BLF/List
105 (Silence)
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Additional Information
Range
For BLF
For BLF/List
0-6
100 (Ring tone 1)
0 (Silence)
101 (Ring tone 2)
1 (Normal)
102 (Ring tone 3)
2 (Normal - delayed)
103 (Ring tone 4)
3 (Periodic)
104 (Ring tone 5)
4 (Periodic - delayed) 105 (Silence)
5 (Low volume)
6 (Low volume - delayed)
Example
For BLF:
hardkey1 ring splash: 1
For BLF/List:
hardkey1 ring splash: 101
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19
Additional Information
SIP Features
6735i/6737i Active Voice-over-IP (VoIP) Recording
Active VoIP recording is now supported by the 6735i and 6737i IP phones in Release
3.3.1 SP3. When using the IP phones with an Aastra call manager supporting voice
recording and a recording system with the predefined subset of the SIP interface,
administrators can configure the phones to send duplicate copies of the transmit and
receive RTP or SRTP voice packets to the voice recording system.
Notes:
• Currently, for Release 3.3.1 SP3, the active VoIP recording feature is only supported
when using the Aastra MX-ONE call manager (v4.1 or 5.0) in conjunction with
ASC’s EVOip 10.0 voice recording system. Support for additional call managers
and voice recording systems will be implemented in future releases.
• The active VoIP recording feature is disabled by default.
Both dynamic (i.e. per call) and static (i.e. per the duration that the phone is registered) recording sessions are supported by the IP phones. Additionally, administrators
have the option of enabling a Record-On-Demand feature allowing users to initiate
and terminate a call recording session at their discretion. The call recording sessions
are initiated by the voice recording system and when the session is established, the IP
phone will duplicate all of its incoming and outgoing RTP/SRTP packets and send
them to the voice recording system where they can be archived and analyzed as
required.
Notes:
• Please contact your Aastra MX-ONE account manager for details on how to configure and utilize the Record-On-Demand feature.
• As the RTP/SRTP packets sent to the voice recording system are duplicate copies,
the codec used for the original call as well as the recording are identical as well. If
active VoIP recording is required, ensure that the IP phone is configured to use the
G.711 or G.729 codec as these are currently the only two codecs supported by
ASC’s EVOip 10.0 voice recording system.
Administrators must configure a whitelist for voice recording system authentication
using the “recorder addressN” parameters (where N is a number from 1 to 6). These
parameters are used to specify trusted IP addresses corresponding to the voice
20
RN-001037-03 REV14 – 04.2014
Additional Information
recording system. The IP phone will check and respond to SIP messages coming from
these IP addresses. If all of these parameters are left undefined, the active VoIP recording feature is disabled.
A whitelist can also be configured for RTP/SRTP packet destination authentication
using the “recording destinationN” parameters (where N is a number from 1 to 6).
These parameters are used to specify trusted IP addresses corresponding to the destination where the RTP/SRTP packets should be sent. The IP phone will check to see if
the destination IP addresses are trusted before sending the duplicated RTP/SRTP
packets. If all of these parameters are left undefined, no authentication checks will be
performed.
When a recording session is in progress (even during a conference call), the IP phones
display a recording icon (i.e. black circle) on screen indicating the recording status.
Moreover, the phone will, by default, play a periodic audible beep tone through the
selected audio path notifying users that their call is being recorded. Playback of the
beep tone is optional and if required, administrators can change the tone interval to
play every 15, 30, 45, or 60 seconds (or disable it entirely) using the “recording periodic beep” parameter. Administrators can also determine the direction of the beep
tone by defining the “recording beep direction” parameter in the configuration files.
The direction can be set to local (i.e. tone played on the local phone, audible in handset, loudspeaker, or headset), network (i.e. tone played to the remote phone), or both
local and network.
Note:
In addition to the aforementioned parameters corresponding to the active IP voice
recording feature, the transport protocol parameters for SIP services (i.e. “sip services transport protocol” and “sip services port”) must also be defined in the configuration files.
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21
Additional Information
Configuring Active VoIP Recording Support
Use the following parameters to configure active VoIP recording support:
Voice Recording System Authentication Whitelist Settings
Parameter –
recorder addressN
Configuration Files
aastra.cfg, <model>.cfg, <mac>.cfg
(N is a number from 1 to 6)
Description
Specifies a trusted IP address (maximum of six) corresponding to the
voice recording system. The IP phone will check and respond to SIP
messages coming from these IP addresses on the port defined by the
“sip services port” parameter.
Note:
If all of the “recorder addressN” parameters are left undefined, the
active IP voice recording feature is disabled.
Format
IP Address
Default Value
N/A
Range
N/A
Example
recorder address1: 192.168.1.20
recorder address2: 192.168.1.21
recorder address3: 192.168.1.22
recorder address4: 192.168.1.23
recorder address5: 192.168.1.24
recorder address6: 192.168.1.25
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Additional Information
RTP/SRTP Packet Destination Authentication Whitelist Settings
Parameter –
recording destinationN
Configuration Files
aastra.cfg, <model>.cfg, <mac>.cfg
(N is a number from 1 to 6)
Description
Specifies trusted IP addresses (maximum of six) corresponding to the
destination where the RTP/SRTP packets should be sent. The IP phone
will check to see if the destination IP addresses are trusted before
sending the duplicated RTP/SRTP packets.
Note:
If all of these parameters are left undefined, no authentication checks
will be performed.
Format
IP Address
Default Value
N/A
Range
N/A
Example
recording destination1: 192.168.1.50
recording destination2: 192.168.1.51
recording destination3: 192.168.1.52
recording destination4: 192.168.1.53
recording destination5: 192.168.1.54
recording destination6: 192.168.1.55
Recording Indicator (Periodic Beep Tone) Setting
Parameter –
recording periodic beep
Configuration Files
aastra.cfg, <model>.cfg, <mac>.cfg
Description
Specifies how often (in seconds) the periodic beep tone (notifying
users that their call is being recorded) should be played.
Format
Integer
Default Value
15 (seconds)
Range
0 (Disabled)
15
30
45
60
Example
recording periodic beep: 30
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23
Additional Information
Parameter –
recording beep direction
Configuration Files
aastra.cfg, <model>.cfg, <mac>.cfg
Description
Specifies where the periodic beep tone (notifying users that their call
is being recorded) should be played.
Format
Integer
Default Value
1 (Network)
Range
0-2
0 (Local)
1 (Network)
2 (Both Local and Network)
Example
recording beep direction: 2
Transport Protocol for SIP Services Settings
Parameter –
sip services transport protocol
Configuration Files
aastra.cfg, <model>.cfg, <mac>.cfg
Description
Specifies the transport protocol used for SIP services.
By default, this parameter is set to -1 (invalid) whereby SIP services
use the same transport protocol as defined in the “sip transport
protocol” parameter.
Format
Numeric
Default Value
-1 (Invalid)
Range
-1 (Invalid)
0 (TCP/UDP)
1 (UDP)
2 (TCP)
Example
sip services transport protocol: 1
Parameter –
sip services port
Configuration Files
aastra.cfg, <model>.cfg, <mac>.cfg
Description
Specifies the port used for SIP services.
Format
Numeric
Default Value
5060
Range
Greater than 1024 and less than 65535
Example
sip services port: 7300
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Additional Information
6735i/6737i Enhanced Park/Pickup Configuration Method
(BroadSoft BroadWorks)
Previously, Administrators had a choice between two methods of Park/Pickup configuration: static configuration or programmable configuration. With the static configuration method, Administrators are required to define the “sprecode” and “pickupsprecode” global configuration parameters (or alternatively define the “Park Call”
and “Pickup Parked Call” fields in the Aastra Web UI). By employing the static configuration method, the Park and Pickup keys are automatically generated and displayed
on the phone when the context presents itself (i.e. the Park key is presented during an
active call, and the Pickup key is presented when the call is parked). The benefit of this
method is that individual Park and Pickup keys do not have be defined. However, with
this method, when the Park or Pickup key is pressed, the phone seizes a secondary
line to dial out using the Park or Pickup code.
With the programmable configuration method, Administrators are required to define
the “sip park pickup config” (global) or “sip lineN park pickup config” (per line)
configuration parameter (or alternatively define the “Park Pickup Config” field in the
Aastra Web UI). By employing the programmable configuration method, individual
Park and Pickup programmable keys/softkeys must be defined for the Park and Pickup
keys to be displayed. However, the benefit of this method is that the phone does not
seize a secondary line to dial out the Park or Pickup code but instead utilizes a secondary call appearance of the same line (i.e. a “hidden” or “virtual” line).
In Release 3.3.1 SP3, Administrators can now configure the 6735i and 6737i IP phones
for Park/Pickup functionality whereby the phone will automatically generate and display keys for Park and Pickup functionality as per the static configuration method, but
will use the SIP signalling behavior (i.e. a secondary call appearance of the same line)
of the programmable configuration method.
Note:
This feature can only be configured for networks utilizing the BroadSoft BroadWorks
call manager.
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25
Additional Information
This enhancement can be set using the configuration files by defining the “sprecode”
and “pickupsprecode” parameters in conjunction with the “sip park pickup config”
(global) or “sip lineN park pickup config” (per line) configuration parameters. For
example:
sprecode: *68
pickupsprecode: *88
sip line1 park pickup config: *68;*88;broadworks
Notes:
• To set the enhancement using the Aastra Web UI the “Park Call” and “Pickup
Parked Call” along with the “Park Pickup Config” fields must be defined.
• Programmable keys/softkeys do not need to be configured when utilizing this
enhanced configuration method.
Predefining Dial Codes for Park/Pickup Programmable Configuration
Administrators can also predefine dial codes when configuring park/pickup functionality using the enhanced park/pickup configuration method. Predefining dial codes
can be useful for individuals (in scenarios where the park/pickup extension is always
be the same) or for deployments (in scenarios where all the extensions of the network
start with the same common leading numbers).
The configuration parameters “sip park pickup config” (global) and “sip lineN park
pickup config” (per line) now support the following enhanced syntax:
sip (lineN) park pickup config: <park_code>,<park_dial_code>;
<pickup_code>,<pickup_dial_code>;broadworks
For example, if the parameter is defined as:
sip (lineN) park pickup config: *68,4200#;*88,4200#;broadworks
the dial code 4200# will be automatically dialed out after the *68 park code is sent and
the user is connected to the parking orbit. Additionally, 4200# will be automatically
dialed out after the *88 pickup code is sent and the user is connected to the pickup
orbit.
Pauses can also be introduced to the dial code by adding commas whereby each
comma equates to a 500ms pause. For example, if the parameter is defined as:
sip (lineN) park pickup config:
*68,,,,,4200#;*88,,,,,4200#;broadworks
a two-second pause will be introduced before the each of the 4200# dial codes is
dialed out.
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Additional Information
Use Case Scenario
Take, for example, a BroadSoft BroadWorks-managed call network where the
park/pickup extensions all start with the first two digits 4 and 2 and the last two digits
have a range from 00 to 99. Administrators can define the “sip park pickup config”
parameter as:
sip park pickup config: *68,,,,,,,,,42;*88,,,,,,,,,42;broadworks
When a user is in an active call and presses the Park softkey, the active call will be
placed on hold, the phone will dial *68 to connect to the parking orbit, wait four seconds (so that the user can hear the parking announcement from the call manager),
automatically send the park dial code of 42, and then at this time the user can enter
the last two digits of the parking extension to complete the call park.
When the user presses the Pickup softkey, the phone will dial out *88 to connect to
the pickup orbit, wait four seconds, automatically send the pickup dial code of 42, and
then at this time the user can enter the last two digits of the pickup extension to complete the call pickup.
Enabling the Park/Pickup Enhancement Using the Configuration Files (for
BroadSoft BroadWorks only)
Use the following parameters together in the configuration files to enable the
enhanced park/pickup method:
Parameter–
sprecode
Configuration Files
aastra.cfg, <model>.cfg, <mac>.cfg
Description
Specifies the park code used to park a call to a park extension. For
BroadSoft BroadWorks, the park code is *68.
Format
Alphanumeric characters
Default Value
<Blank>
Range
N/A
Example
sprecode: *68
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27
Additional Information
Parameter–
pickupsprecode
Configuration Files
aastra.cfg, <model>.cfg, <mac>.cfg
Description
Specifies the pickup code used to pickup a call from a park extension.
For BroadSoft BroadWorks, the pickup code is *88.
Format
Alphanumeric characters
Default Value
<Blank>
Range
N/A
Example
pickupsprecode: *88
Parameter–
sip park pickup config (global)
sip lineN park pickup config
(per line)
Configuration Files
aastra.cfg, <model>.cfg, <mac>.cfg
Description
Specifies the park/pickup codes used to park and pickup a call
to/from a park/pickup extension. For BroadSoft BroadWorks the following syntax is applicable:
<park_code>,<park_dial_code>;<pickup_code>,
<pickup_dial_code>;broadworks
Note:
Pauses can be introduced in the park and pick up dial codes by adding
commas. Each comma amounts to approximate 500ms.
Format
Alphanumeric characters
Default Value
<Blank>
Range
N/A
Example
sip park pickup config: *68,,,,,,,42;*88,,,,,,,42;broadworks
sip lineN park pickup config: *68,,,,,,,42;*88,,,,,,,42;broadworks
28
RN-001037-03 REV14 – 04.2014
Additional Information
Enabling the Park/Pickup Enhancement Using the Aastra Web UI (for
BroadSoft BroadWorks only)
Use the following procedure in the Aastra Web UI to enable the enhanced
park/pickup method:
1. Click on Basic Settings ->Preferences ->General
1. Enter the park code in the Park Call field to which active calls will be parked (e.g. *68 for
BroadSoft BroadWorks).
2. Enter the pickup code in the Pick Up Parked Call field (e.g. *88 for BroadSoft BroadWorks).
3. Click Save Settings to save your changes.
4. Click on Advanced Settings ->Global SIP (or Line #).
RN-001037-03 REV14 – 04.2014
29
Additional Information
5. Under Advanced SIP Settings in the “Park Pickup Config” field enter in the appropriate
values based on the following syntax: <park_code>,<park_dial_code>;
<pickup_code>,<pickup_dial_code>;broadworks
6. Click Save Settings to save your changes.
7. Click on Operation->Reset
8. Click on Restart to restart the IP phone and apply the changes.
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Additional Information
UI Features
6867i Configurable Home/Idle Screen Modes
The 6867i IP phone contains two Home/Idle screen layout options. The default primary screen mode provides users with a larger date and time and displays the Screen
Name (“sip screen name”) parameter beside the line number in the top status bar.
Note:
Screen Name 2 (“sip screen name 2”) is not displayed on the 6867i IP phone’s screen
when the primary screen mode is configured for use.
The secondary screen mode displays both the Screen Name and Screen Name 2
parameters. They are displayed above the smaller, repositioned date and time.
Primary Home/Idle Screen Mode
Secondary Home/Idle Screen Mode
Administrators can switch the home/idle screen to the preferred layout by defining
the “idle screen mode” parameter in the configuration files.
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31
Additional Information
Switching the 6867i IP Phone’s Home/Idle Screen Mode
Use the following parameter to switch the 6867i IP phone’s Home/Idle screen mode.
Parameter –
idle screen mode
Configuration Files
aastra.cfg, <model>.cfg, <mac>.cfg
Description
Used to switch between the two Home/Idle screen modes. The
primary screen mode provides users with a larger date and time and
displays the Screen Name (“sip screen name”) parameter beside the
line number in the top status bar. The secondary screen mode
displays both the Screen Name and Screen Name 2 (“sip screen
name 2”) parameters above the smaller, repositioned date and time.
Format
Boolean
Default Value
0 (primary screen mode)
Range
0-1
0 (primary screen mode)
1 (secondary screen mode)
Example
idle screen mode: 1
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RN-001037-03 REV14 – 04.2014
Additional Information
6867i Custom Background Image Support
Administrators have the option of customizing or branding the Home/Idle screen of
the 6867i IP phone with their own company logo or custom image. This is accomplished by placing the desired .png file on a TFTP, FTP, HTTP, or HTTPS server and
defining the “background image” parameter with the respective file location.
Default Background
Custom Background
The new background image is applied under the respective UI elements and white
text. Therefore, Administrators should avoid using any background images with lightcolored (especially white) elements, which may obstruct users from being able to see
the text clearly.
The image requirements are as follows:
• Resolution: 240x320 pixels.
• File Format: PNG.
• Color Depth: 24-bit.
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33
Additional Information
Customizing the 6867i IP Phone’s Background Image
Use the following parameter to customize the 6867i IP phone’s background image.
Parameter –
background image
Configuration Files
aastra.cfg, <model>.cfg, <mac>.cfg
Description
Used to define the location of a custom background image.
When configured, the phone will use the defined image as the
background image on the Home/Idle screen.
Format
String (up to 256 characters)
Default Value
N/A
Range
tftp://<server>/<path>/<filename>.png
ftp://<server>/<path>/<filename>.png
http://<server>/<path>/<filename>.png
https://<server>/<path>/<filename>.png
Example
background image: https://192.168.0.50/images/background.png
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RN-001037-03 REV14 – 04.2014
Issues Resolved in Release 3.3.1 SP3
This section describes the issues resolved on the SIP IP phones in Release 3.3.1 SP3.
The following table provides the issue number and a brief description of each fix.
Note:
Unless specifically indicated, these resolved issues apply only to the 6735i and 6737i
SIP IP phones.
Issues Resolved
Issue Number
Description of Fix
Configuration
ENH33477/CLN33592
The phones can now accept a maximum of 256 characters when defining
HTTP, HTTPS, TFTP, and FTP server download paths.
DEF29651/CLN36364
6863i, 6865i, and 6867i: If VLAN was enabled through the configuration files,
users were unable to disable the VLAN feature through the phone’s native UI
or Web UI.
DEF32596
Defining a local dial plan with a semi-colon would not generate a secondary
dial tone if wildcards were included in the respective dial plan pattern. This
issue has been corrected.
DEF32692
The use of rounded parenthesis/brackets in the sip dial plan was not supported in previous releases. This issue has been fixed and rounded parenthesis
can now be used when defining a sip dial plan.
DEF33450/CLN33516
In certain configurations, upon receiving a VLAN ID through DHCP, the phone
did not reboot and release its IP as was expected. This issue has been corrected.
DEF33637
During its first boot up process, the phone did not properly initialize the
TR-069 stack causing a connection issue with the Auto Configuration Server.
This issue has been fixed.
DEF33643
With the TR-069 feature enabled, after the first boot, the expected BOOT
packet was not being sent. This issue has been resolved.
DEF33699
An issue was observed whereby the phone was unable to connect to an FTP
server when the configured FTP user credentials (i.e. username and/or password) contained special characters (e.g. parentheses, backslash, etc...). This
issue has been fixed.
DEF34865/CLN35967
After connecting to a TR-069 ACS and downloading a new firmware version,
the phone incorrectly sent a Transfer Complete event before rebooting. This
issue has been resolved and the phone now correctly sends the Transfer Complete event after the phone has rebooted and the new firmware has been
loaded.
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35
Issues Resolved in Release 3.3.1 SP3
Issue Number
Description of Fix
DEF33518
When connected to a Gigabit Ethernet switch, the phone did not save the
user’s changes when a user switched the phone’s LAN port speed/duplex
negotiation settings from Auto Negotiation to Full Duplex, 100 Mbps. This
issue has been resolved.
SIP
DEF24747/CLN26792
The phone sometimes sent the 486 Busy Here message in response to an
INVITE message, causing an incoming call to be cancelled before it was
answered by the user. This issue has been corrected.
DEF29069/DEF29289/
CLN29077/CLN33280
An issue was observed whereby the Globally Routable User-Agent URIs
(GRUUs) obtained in the 200 OK REGISTER response was not being used in the
SUBSCRIBE request sent from the phone. Additionally, it was observed that
INVITE and SUBSCRIBE messages did not contain the expected “Supported:
gruu” parameter. These issues have been fixed.
DEF29070/CLN29078
An issue was observed whereby the phone would send the incorrect “Contact”
header in INVITE requests when multiple contacts (all with GRUUs) were
received in the 200 OK response to REGISTER. This issue has been resolved.
DEF33213/CLN33417
An intermittent issue was observed whereby a PC attached to the phone was
unable to authenticate with the switch after the phone (with LLDP and 802.1x
enabled) was rebooted twice. This issue has been resolved.
DEF34907
When receiving two UPDATE messages (in a call connection process), the 200
OK response was correctly being sent for the first UPDATE message but not for
the second. This issue has been fixed.
User Interface
ENH33252/ENH33254/
ENH33523/ENH35288/
ENH35702/CLN33421/
CLN33422/CLN35623
Multiple optimizations have been implemented in Release 3.3.1 SP3 improving the overall audio quality of the phones in all audio modes.
DEF25995/DEF33590/
CLN33591
Microphone mute issues were observed when calls were initiated using the
Zultys MXIE client. These issues have been resolved.
DEF28859
An issue occurred whereby the phone UI did not switch to the newly opened
line screen and the Mute button did not work when several outgoing calls
were being made. This issue has been corrected.
DEF32446/CLN32665
An issue was observed whereby the phone would continue to use the handset
audio mode even if the handset was placed on the cradle in certain situations.
This issue has been corrected.
DEF32697
Selecting “Disable” under the “Use DHCP?” setting from the phone’s UI now
allows users to change the respective network parameters even if the restart
prompt is rejected.
DEF33413
When using a BLF-monitoring phone on the Metaswitch call manager, answering an incoming call to a BLF-monitored phone would cause some of the BLFmonitoring phone’s softkey LEDs to start flashing unexpectedly. This issue has
been resolved.
36
RN-001037-03 REV14 – 04.2014
Issues Resolved in Release 3.3.1 SP3
Issue Number
Description of Fix
DEF33420/CLN33426
With a 3-way conference call on hold and after a call on a secondary line was
transferred, the 3-way conference screen did not display the correct information. This issue has been fixed.
DEF33612
When the phone was configured for TLS/SRTP mode, an issue was observed
whereby the Message Waiting Indicator (MWI) LED would turn on and stay lit
whenever the phone was rebooted.
DEF33663
When initiating a call transfer, waiting a prolonged period of time before
entering the transfer target’s number and pressing the Xfer softkey would
cause the call information to remain on the phone’s screen after the call was
transferred successfully. This issue has been fixed.
DEF33686/CLN33687
The label “Streaming” was not being translated if the phone was configured to
use a language other than English. This issue has been corrected.
DEF35594
6867i: The option of inserting a period/dot symbol when configuring a static
IP address through the phone’s UI was unavailable. This issue has been
resolved and users can now press the “Dot “.”” softkey or “*” dialpad key to
insert a period/dot.
DEF36641
6867i: When using the 6867i in conjunction with the MX-ONE call manager, an
issue was observed whereby audio was unavailable for the second leg of a
conference call after the conference call was established. This issue has been
fixed.
RN-001037-03 REV14 – 04.2014
37
Contacting Aastra Support
If you have read this release note, and consulted the Troubleshooting section of your
phone model’s manual and still have problems, please contact Aastra Support via one
of these methods:
North America
• Toll Free 1-800-574-1611
• Direct +1-469-365-3639
• Online at http://www.aastra.com/support, click on Contact Technical Support
Outside North America
Please contact your regional Aastra Technical Support.
38
RN-001037-03 REV14 - 04.2014
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to ensure accuracy, Aastra will not be liable for
technical or editorial errors or omissions contained
within this documentation. The information contained
in this documentation is subject to change without
notice.
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www.aastra.com.